Ashley | Woodhaven, MI 48183

Order merchandise from them and if you’re lucky enough to get it all that’s a bonus. Just worry that there is a good chance they will either damage your personal property or their merchandise is nothing like you expected meaning chairs with different length legs and get the run around to get it fixed. Might be time to just shut it down folks if costumer satisfaction doesn’t matter to you!!

This is the second time I have shopped and purchased at the woodhaven store. Great customer service. They extend themselves to help the client. I’ll be back

I’d give zero stars if allowed. Ordered furniture in 10/2021. Have been waiting for last piece and the last 3 delivery attempts have been incorrect piece. I will never EVER shop here again.

Extremely mad at there online customer service!!! I bought a bedroom set which had a matching desk so I got the desk as well which was $1100 and had the bedroom set delivered and only part of the L-shaped desk. It’s now been four months and the main part of the L-shaped desk isn’t available and has no expected delivery day. Keep pushing it back they keep saying 4 to 6 weeks. Every few weeks I called to see what’s up. There Customer service is not helpful at all or in person. Customer service isn’t helpful at all their online customer service they keep saying that they have no return policy. Well, I don’t have a full piece of furniture to return. I only have a part of a piece so I don’t see the reason I can’t bring this box to the home store and have them refund me and cancel the other part of the desk. Do not buy from them they only care about making a sale not what the customer goes through after they walk out of there store!!!

Very helpful and kind!

associates ver friendly and helpful. Had what we were looking for.

Buyer Beware. We purchased about 18k worth of furniture in June of 2022. As of today we still don’t have our order completed. Also, every item that was delivered is damaged and or missing parts. Probably the worst of the ordeal is a 5k sectional sofa that came missing a seating cushion. They have one in the store but refuse to give it to me. I visit the store weekly and I am pleasant to the people in the store, but I get the same run around every time. I get the feeling that they wish they could help me, but nothing ever gets resolved. I have offered to drop the complaints of all of the defective furniture in order to get the cushion for our couch but I am told it is not possible. I have contacted the consumer division of the Michigan State Attorney’s office. They are encouraging everyone who has had similar issues to contact their office and file a complaint as well. I have also been advised to file a small claims court case as well. I will try one last time to get the missing cushion or to return the sofa for my money back this week. (Week of (01/09/23- yes 7 months later). If there is no resolve, I will be forced to file the lawsuit. Since this has happened to us, we have learned that a family member had similar issues after the sale. We also heard similar stories from friends. I cannot say for sure because that is hearsay, but if it is true this seems like a common practice with Ashley.