Ashley | Woodhaven, MI 48183

Items arrived broken after waiting 3-4 months for them to be in stock

If I can give 0 stars I would, my sister ordered furniture from this location in January here it is September and still nothing, furniture was paid in full and delivery date keeps getting pushed back, if you could do not shop here they are thieves, and when she calls to ask about her furniture it’s always an excuse about Covid, I’m sorry but that is just not a liable excuse anymore shop at grander white if you knew what’s best.

This has by far been the worst furniture buying experience of my life. I purchased my furniture in mid-January 2022. We were informed that the pandemic has caused significant delays. Alright, I packed my patience and empathy. Here it is nine months later, and still no furniture. I am convinced they are growing the trees that will become my bedroom sets. this is where we draw the line. Do yourself a favor and shop with a company that values you, your time, and money

The Ashley store in Woodhaven Michigan wow is all i can say!! People pay your store for their deliveries and its big bucks 200.00 dollers that's nuts!! They hire companies that can't actually compete the job! Just a word of advice maybe you should pay a little more and hire some people that speak English and can compete the delivers . I canceled my order the delivery because they don't understand how this delivery thing works save yourself the time and headache🤪Just say NO to Ashley!

Absolutely WORST customer service I have experienced in my life. I ordered a couch from Ashley in April, when my couch arrived it was the wrong couch. I told the delivery men and they advised me to take it up with the store. No problem, mistakes happen. After contacting the store, I was told I could use this couch until mine came in. Days go by, weeks, months. I have been calling and waiting for 6 months to receive my CORRECT order. I was told a no later than delivery date of September 21st. After calling they advised me it would be another month before scheduling delivery. Today I spoke with Norma, a customer service representative who basically called me a liar and said there was nothing they could do for me. I spoke with her supervisor Dominique who was rude, short, and said the same. From lying about delivery dates to poor customer service I would strongly recommend using a different furniture store. This is not the place you want to order from if you actually want to receive your purchase. You would be better off getting furniture from Big Lots. (They have great customer service)

My husband and I went into Ashely Furniture in Woodhaven, Mi and ordered a living room set. We were told it would be available for delivery on September 14, 2022. We told the salesperson that we cannot have deliveries during the week so she told us she set it up for Saturday September 17, 2022. No one contacted us regarding delivery. My husband called and was told the furniture is not available yet and it will be a few weeks. He was also told that we cannot have it delivered on a weekend. If we cancel we will be charged 10%. Ridiculous. I guess their salespeople will do or say anything to make a sale. I am also having my daughter's birthday party and now we will not have any furniture for guests to sit on. Thanks. I will never shop here again. Saying I am angry is an understatement.

They say in stock but it’s not. They call and say they will deliver and don’t. I waited 18 months for all my furniture and never got it. They kept making excuses. Natalie (customer Svc rep at Woodhaven) is a joke. She will lie over and over on why the furniture isn’t here yet. I was told so many lies. One was…they aren’t making what you ordered cause their isn’t enough demand. What?!?! (See below on why it was a lie). Their customer service dept told me to cancel my order and go elsewhere. Guess what?!? I did. And I got everything I originally ordered (the styles of tables and chairs) made by Ashley through a mom and pop furniture store. I got all the furniture in 2 weeks from ordering through the mom and pop store. 2 WEEKS!!! That’s it. All of the furniture came directly from Ashley’s distribution center as well. Ashley is a joke. Don’t waste your time and money.

When I bought the chair I arranged delivery date. I got at least ten calls three and two days prior to delivery date and I confirmed 5 times including through the store. They then cancelled my delivery without telling me. (I had taken day off work to do this) I then had to take another day off. We will see if I get my chair Why call and confirm so many times? Why cancel my delivery? I got no answers