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Ashley Store Woodhaven, MI
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Woodhaven, MI represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Westland, Michigan at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at the West Allen Plaza, near Black Rock Bar and Grill. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
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What our customers say
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Very nice and kind staff. Prices aren’t the cheapest but I noticed their stuff is good quality. Our rep was very kind and the manager even came and introduced himself to us and made us feel very welcome. 10/10 would recommend if price is not an option!
Looking forward to my table being delivered. Lisa was so sweet, and helpful helping us decide on a table.
Juan was awesome!!
I was misled on the promotion They gave me when I purchased my furniture and now I’m being charged hundreds of dollars of interest do not do business with this company runaway do not believe a word they will tell you it is all a lie. You’re much better off getting furniture from Bob’s or Gardner White or literally any other store. It could be Walmart just do not do business with this company, their customer service is based out of Korea or somewhere where you can’t understand anybody. these people are the worst they just want your money and then it’s none of their business. That’s what the manager said to me.
No hardware built into the bottom of the couch to attach 2 of the feet. Truck wasn’t even 20 minutes away and they wouldn’t turn around now we have a useless couch in my living room. Unable to give 0 stars
Very pleasant, clean store. Staff support nice.
Iontane was fantastic great job. She took her time understood what we were looking for. And got us the best furniture
The magner there is rude and tells nothing but lies to you! They are money hungry that’s about it
On Sunday 10/13 I went into the woodhaven Ashley furniture store and placed a layaway order on a midnight madness chaise lounge directly with the store manager, Juan. On Thursday 10/17 I paid the order off online and within the next few days scheduled delivery for 10/24. I was given a 3 hour delivery window from 11-2. At 2:45 the truck pulled up to my house with two gentlemen to deliver the item to my office. The delivery team measured twice, confirmed it would fit and brought it in - they attempted to bring it in one way that was not working but when suggested to go another way, determined “they didn’t have time to be here all day” and would load the item back onto the truck and someone will contact me for a refund. This obviously was not the plan, and I stated that I understood they were running behind but they measured and confirmed so I would like them to try to deliver the item to the correct location (given that I had paid for white glove delivery). Apparently that wasn’t an option so I told them I guess I would have to do it myself and they left. This chair weighs 218lbs. They left it standing in the middle of my entryway and went right out the door. We brought a friend over to help us try to move the chair to where it goes but again this thing is massive and it’s more than a 1-2 man job. I called customer service and was told “I should have just refused delivery” and that “when I get it into the room to let them know and they will see if they can refund even my delivery fee”. I escalated it to another rep who was able to refund the delivery fee. Great- however this chair is still in the middle of my entryway and nothing but a hazard for my toddler. Friday morning I called the managers cell and the store and was told I’d get a call back. Never heard from anyone. Sunday 10/27 I went into the store and spoke with the manager again who stated he would put in a ticket and send his delivery team back out to move it and if not, they would swap it for a smaller one. He said he would call me with information on Tuesday 10/29. Tuesday came and went with no answers so Wednesday 10/30 I called the store and was told he’s off until Friday. I left another message but decided to go into the store because obviously my calls aren’t being returned. I went in that day and spoke with Lontane who went through my options with me of cancelling, swapping for a smaller one or they would have a sales member and the manager of the store personally come to my house to move it. However she couldn’t process any of those options without manager approval. In the meantime, they asked that I get a large blanket or sheet to cover the item to protect it until they can come get it. I left the message that if they didn’t have any sort of option or resolution that I wanted the order cancelled. This was solely because at this point the customer service is awful with constant unreturned communication and quite frankly I don’t wanna deal with them anymore. Friday 11/01 I call again to speak with the manager about those options and he’s not there. I now ask to speak with someone above him and they tell me they can only direct me to the 800 customer service number. Surprise, if you call that number it asks you to enter your zip code and routes you to the nearest store. So I chat an online rep who tells me they need to transfer my chat to another rep, and then disconnected. This happened TWICE. So I call again, went through some wrong extensions on purpose just to get someone on the phone. Stayed on hold for over 30 minutes and the rep tells me all she can do is put in a request for a supervisor to call me back. Never heard anything. I go into the store again today and speak with the manager (yay he’s finally there!!) and he tells me that he will personally not authorize a refund. He will come to my home himself, alone, on Wednesday 11/06 to move the item for me. If he can’t do it then and only then will he authorize any sort of EXCHANGE. I said well your rep told me Wednesday they could cancel it and at this point, I don’t want to do any business here. He tells me essentially that’s too bad he will tell them they shouldn’t have said that. The rep over the phone also told me she would ask her supervisor to cancel it but they never called me back so who knows. I don’t want this store to have any of my money. I don’t want this rude manager who dropped the ball repeatedly on basic communication to work with me in anyway other than a refund. The website also says refunds within 30 days of delivery. However since I’ve left reviews and posts about the item, he’s on a mad power trip to not refund it. What else can I even do at this point? Given his unprofessionalism through this entire exchange I certainly don’t want him in my home. Does anyone know how else to contact someone maybe from corporate to make this right?
Unfortunately this has been the worst form of customer service I’ve ever had to deal with. Most of the store staff is friendly and willing to help but the manager Juan has failed to reach out on 4 different occasions over the last week to get an issue resolved. Upon delivery of a piece of furniture the delivery team (late by an hour after the time window) took one chance at fitting the furniture in our room then said they didn’t have time to mess with it and left. At this moment I am still waiting for Juan to reach out and fix this issue.
Iontane is the very best and made my experience excellent!
Lisa , took great care of us. We would come back to Ashley because of Lisa. I love ❤️ the fact we connected via phone and text. It made my experience much easier and worth it .
Paul was fantastic!
We had the most fantastic experience at Ashley’s Furniture store in Woodhaven last weekend. Our furniture was delivered today already and we absolutely love it!!! Lisa and Juan AND the rest of the staff there were so amazing and so nice and went above and beyond. We were impressed with the whole staff there. Such nice employees!!!! We are so so happy with the whole process!!! Thanks everyone there at Ashley’s. Awesome job!!! 🤗👏👏👏
Absolutely 💯
It was terrible I was over charged for a floor model so I canceled my order They cheated me on everything I am filing a complaint
Friendly service. Easy purchase with no pressure
Thanks to Paul Kendall my husband and I were in and out in half hour. We purchased a motion base king bed and a mattress. Paul was very helpful thank you
Staff was helpful and polite.
Our Sales person Paul K was a very non pressure awesome guy. Answered every question and took care of us when we asked for help. Bought a sectional and a chaise.
Salesman very pushy and prices high. But he tried.
It was a wonderful experience..
Paul was great! He navigated through the sales process and helped us with our final decision. He stayed in touch with us afterwards and answered our questions related to delivery. The delivery team was on time, courteous, and made sure we were happy with the furniture before leaving. Loving our living room furniture and can’t wait for our dining room furniture to be delivered!
I would recommend Ashley furniture store to everyone. Their service was wonderful very kind and friendly. Definitely a variety of style to choose from… Very Pleased customer .
It was a great experience
It was an easy and enjoyable experience
They serve you very well, the ladies are very kind, I liked it, and the price is very good 👍
My experience was excellent, especially the salesperson- Iontane Fondal!
Terrible service. From delayed delivery to service issues. Kitchen table was first promised in 2 days after purchase. Timing was very important to me. Then notified by text it was delayed by three weeks. The table was delivered finally and paid extra to have assembled. Found out missing a major piece. Could not put together.,said they would ship the piece to me and then have to set up another service call for it to be put together. The piece that was ordered did not fit so another week to wait for a new table. In total waited 5 weeks and had to take off multiple days of work for delivery. Reached out two times to the store manager and left messages. Promised I would get a call and compensation. No follow up from the store or manager. I knew. Ashley had some bad reviews but was trying to give my local store my business, but lesson learned.
Paul was very helpful and patient as we explored sofa options.
Great!
Everything was quick and easy. The staff was very friendly.
Gave us time to look around on our own, then came and gave us information on what we were looking at as well as showing us similar items. No pressure to buy. Will shop there again
Paul is always a great sales person, no pressure, very informed and fast transactions. Always appreciate the great furniture and customer service!
Lolita taylor was a pleasure to work with she was knowledgeable friendly and helpful made the whole experience enjoyable
Amazing customer service from start to finish! Our whole purchase process was simple & easy!
Juan provided us with excellent customer service. Very knowledgeable and professional. A pleasant experience shopping at this store.
Clean parking lot. Nice big area to park and load ur furniture.
I shopped Ashley a few months back, had such wonderful customer service I returned for a entertainment fireplace stand. I return because my sales lady Iontane was wonderful and had all the patience with me. What I like most about Ashley was I never felt pressured. I definitely will return when it's time to replace our sectional
We drove to the warehouse to pick up our table to drive back across town and unpack it to find water damage. After 3 hours on the phone, still no progress!! I am tired of buying products from them and accepting them as they are. No more. They will not like it if I have to drive back to Michigan from Iowa to return this damn Table. We bought it for our son while we were out of state, and they asked for our home address. What a cluster “F—-“!!!!
Great selection, friendly staff, provided us our requested space instead of lurking and waiting impatiently (like some other furniture stores). I think we found a new place for our needs!
Everyone was very nice and our sales person (Paul) was very helpful.
Great service. Good prices
Sales associate was very pleasant
I highly recommend this location for their amazing welcoming customer service. Lolita was so attentive and helped me secure the cutest affordable living room set! Shout out to Juan the store manager for his help in the whole process as well 😊
Great experience. No high pressure sales. Juan was very helpful and knowledgeable.
This is mine and my wife’s second time dealing with this ashley furniture store and both times we have had problems. I told myself after the first time, where our furniture we were told would arrive in 2 weeks got pushed back months, that we would never go back but when we were considering a different furniture company my wife wanted to go in and sit on furniture similar hence why we went into Ashley. While in the store, we got convinced to go with Ashley again this time around because they “fixed all those problems we used to have.” We were told we would get our chair, ottoman, bed frame, 5 drawer chest, mirror and dresser all on the same day. Upon taking time off work to be here for the delivery and with no notice, only our chair, ottoman and bed frame were delivered. Upon calling customer service, I was told that they got the other stuff the night before and the “truck was already loaded” so we had to wait for someone to contact us to reschedule the delivery despite it being THEIR mistake. We also ran into an issue with the delivery people as they say it’s “white glove” but the ottoman is dirty in the corner and the delivery guy was going to leave our headboard crooked before we said something to him. The sales people at this store were very nice and helpful but when it comes the shipping and delivery… they are an avoid at all costs!!
Great experience! Our salesman Paul was very knowledgeable and patient. Go to Ashley furniture and ask for Paul, you won’t be disappointed!! The manager Juan was great as well! We were very impressed with everything. No high pressure sales tactics and prices were reasonable.
The people who waited on me were very friendly and answered all my questions. Very satisfied.
Paul Kendall was very helpful with our recent purchase of a dining room set. He wasn't pushy, let us take our time looking around, and able to answer our questions when we were ready to purchase. Highly recommend Ashley Furniture in Woodhaven.
Nice service. Juan let Us look without hovering over us. I tried many chairs, but went home with nothing. However, went back the next day and came home with a chair. Good service, good deal!
Iontane was very friendly and helpful. She explained the details of all the pieces of furniture we looked at. And explained the warranty and was helpful in accommodating a delivery time.
Paul is a great sales person & so far my furniture has no problems, and still looks wonderful since I purchased it in November & I just purchased a dinner table with 4 gray & black chairs and a cocktail table for my family room
Sydney Pappas at the Woodhaven store was a very helpful sales person and we joyed working with her.
I came in because of the website. I didn’t even know the store was in woodhaven. Iontone was my service professional. She was not high pressure, she listened to what I wanted. She did not try to sell me things I don’t need or try to upsell me. Her gracious attitude was appreciated and her wonderful disposition made buying enjoyable.
Very Professional Service. Staff are so Helpful, They go out of their way to meet your needs. I Recommend You Take A Look At all the Great Deals at Woodhaven Ashley Furniture Store.
I knew what I wanted (reclining loveseat) I went into the store, told Juan what I was looking at online. He gave me the details for that piece, I ordered it and delivery scheduled 4 days later. No trying to get me to add on anything else. Quick and efficient.
I had a good experience while shopping in the Ashley store in woodhaven the sales representative paul Kendall treated me with respect
Paul was our saleman, he was very helpful. We had a great experience and will shop there again in my future.
Wonderful manager sorry forgot her name
Ms. Harley did a awesome job today and if I win the cruise, I will take her with me.
Juan and Paul got me taken care of in less than 30 minutes!!!! After wasting hours and hours over the phone about my purchase!!!
Very accommodating staff. Bent over backwards to help me find what I was looking for.
Very good experience in this store. Last time I was in Madison Heights and dude messed up my order. Hoping delivery will on this order will go as good.
Great experience. They helped us 100%. We will always be loyal customers
I don't even know where to begin with my HORRIBLE experience with Ashley furniture. I ordered a couch and chairs, delivery was going to take a month....wasn't a big deal. A couple days before they asked me to reschedule FOR A MONTH LATER so I decided to cancel my order. Talked to 2 different people who said everything was taken care of. Couple days later I get a text about my delivery. Called and talked to Juan who said nothing was canceled. I went through with delivery since I didn't have a couch and they could deliver in a couple days. Biggest mistake ever! I went through concora to finance an entertainment center. Called ashley to take it off my order, which they did, but I'm still getting billed for it! They also owe me a $600 refund a month after my delivery. FIRST AND LAST TIME GOING THROUGH ASHLEY!
Paul Kendall was very helpful and informative. He made our shopping experience enjoyable and happy we stopped in.
We felt welcomed and more importantly “Not Pressured” Juan listened to our needs and helped us find options that worked best for us. We well return.
Worst customer service ever. I had a kitchen table and stools delivered yesterday. One stool after the delivery I noticed the leg was short. I called multiple times before I could speak to someone. I talked to Ashley (LOL) was given a ticket #. This morning I called the Woodhaven store talked to Harley who instructed me to call the customer service # because the ticket opened up yesterday did not exist. Is this how customers should be treated? So very disappointed! First and my last purchase from Ashley's home furniture. I had so many other items on my list to purchase, but not considering now and have removed them from my list!
The worst place ever worst customer service do not shop there
The staff is so friendly and helpful. They also were very knowledgeable about all the furniture and even helped me pick the right colors to match my fireplace. They went above and bryond and were never pushy. I highly recommend.
DO NOT SHOP HERE! LIARS AND DON’T HELP SOLVE PROBLEMS THEY CREATE! My wife and I ordered a bedroom set from them they delivered the wrong bed set and never helped us fix it we had to chase them And contact them the bed frame we ordered didn’t require a box spring the frame they delivered needed a box spring we could not sleep on our bed for over a week because they delivered the wrong frame AB’s wouldn’t even talk to us or help us get a discount on a box spring we ended up buying a box spring from a different furniture store because they were giving us the run around! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL! Never shop here Harley and Juan are horrible sales people and supervisors they just want to make their sales and be done with you we never ever heard back from them and Harley promised to be there every step of the way to help fix her mistake and I had to constantly chase them and get ahold of them
My salesman at Ashley furniture in Woodhaven was very friendly and knowledgeable. He answered all my questions and even matched the online price!! My purchase will arrive in two days!!
Ling Made my furniture shopping a pleasant visit. Her knowledge of the different sofa materials and styles helped me so much in making my decision. Ashley’s is my new furniture Store . This was my first time at Ashley’s n i get my furniture today , Two days later. Awesome thank you Ling
Me and my wife loved our experience at Ashley our salesman Juan was the greatest answered all our questions and concerns very professional and I love the way he allowed us to shop and make decisions without breathing down our backs like other stores do I will be visiting for my next furniture purchase
Great service and very friendly new store manager 😃
Very helpful and quick to share information of what we were looking for/interested in. Would definitely recommend going here again for other furniture needs
Our first purchase through this store. Great selection and staff was incredible!
Mr. Paul Kendall was very helpful in store and with the online purchase. He took all of our information and was ready when we called. Mr. Kendall is a great asset to your company, we look forward to visiting the store and working with him again.
Went in for a lamp. Large selection. Found one and happened to be 30% off Looks great in living room.
My wife and I went to the Woodhaven location for the first time. We were looking for a kitchen table and were promptly greeted by Harley. She did a great job showing us options and explaining all the promotions. Thank you for all the help Harley. We will be back for more in the future
Harley was amazing and very helpful!!
Great service and very helpful. I will be back
Good experience. Paul was helpful and very nice!! I'd recommend checking this place out first!
i cannot express how terrible the service is here, not just with this location but with this entire company. i’ve had broken furniture delivered to me and other people i know, had to fight to get that furniture discounted. had furniture that delivered that needed to be built on arrival, but the drivers didn’t have the tools to build it. i lost my credit card, requested a new one, it was delivered a month later with my name misspelled and no expiration date. requested a new one in FEBRUARY, it is April and i don’t have it yet. officially closing my account today. don’t get your furniture here.
I walked in at the store at 10:30. It is now 1130. I’ve walked around this whole entire store not one person has said hi. Can I help you with something not one person and I’ve been walking around the store for an hour not one person has walked up to me, not one person has asked me if I need help finding anything nothing this is pathetic. The only person that has said hi to me in the store was the lady that was painting the back wall So I probably won’t be coming back here. They do not have very good customer service maybe it’s because I’m a young girl and I don’t have a man standing next to me or I’m not an older couple and that’s why they’re not asking me if I need any help they should be ashamed of themselves
Had a wonderful experience with Harley! Very pleasant courteous & helpful!
Terrible terrible service communication sucks. They say anything to pitch a sale. Just blatant lies. If I paid for whit claw which was an additional fee why is my dresser not being put together? Was told they discard old furniture that your replacing as well. Another lie! Delivery was constantly being delayed and rescheduled where I took those days off work and missed money all for them to call on the day of delivery and once I rescheduled I was advised that half of my order needed to be reordered due to issues on their end. So two days of work I have to miss to wait on them to do something that could’ve been done all at once if communication was key instead of misleading information to pitch a sale. I am never purchasing from this compant ever again. If I wanted to build my own items I would’ve ordered on Amazon and it would’ve been way cheaper!! You guys suck and I will also be calling your cooperate office to place an official complaint! I also find it funny how they reply to all the positive comments and disregard the ones that speak the truth. Have the same energy on everyone’s post. Seems like employees are writing there 4star reviews!
While on the hunt for new furniture I made a stop at Ashley furniture in Woodhaven and Austin was extremely knowledgeable and helpful. Although I wanted to buy on the spot Austin understood I had to bring the wife back with me a few hours later to make sure she liked the 2 couches before jumping on the deal. Once the Mrs and I agreed Austin was able to make the whole application process quick and painless. Thank you Austin!
I went to Ashley Furniture in Woodhaven looking for a loveseat. Michelle was very helpful and took her time with me going over the details of what I was looking for.
Absolutely terrible customer service if you have issues with damaged product. Quick to take your money but will do everything to NOT give you a refund … 1st time and LAST time Ashley customer!
Austin was very Helpful and Professional!
Very friendly service, very helpful with my purchase
Great service and beautiful furniture!
Here's an interesting situation. Dealing with Juan. AA++++ THEN you gotta deal with Austin. NOPE ! Arrogant sales manager unwilling to do anything to help. Walked out of the store. Will never return. Stay away. Dealing with Juan. Excellant. Unfortunately cannot deal with the " joke " of a manager Austin. Take your money to Bobs furniture. They care about there potential customers. Period.
Austin and Harley were amazing and helped us find the perfect mattress set
I had a great experience at the Woodhaven Ashley Store. I had viewed many of my choices online, so it helped when I walked in. I knew what I was looking for, what style, what functionality I wanted, color, warranty, & options. It was the easiest sale the salesperson would make that day. Everyone was professional & friendly. You could even say…I had a Juan of a kind experience! Thanks for all the help Juan!!
Harley was great customer service A1 ⭐️⭐️⭐️⭐️⭐️
Juan was very helpful in helping us to choose and purchase our dining room table and chairs.
Got exactly what we wanted at a much lower price than other stores. Our sales person, Paul, was very helpful. Made sure we got the best possible price. I would recommend them to anyone.
They were helpful with finding us a sectional and creating it to fit our budget price
Very friendly and treated you like family, I would buy all my things here, they are very patient with you also :)
Harley helped us set up the delivery and purchase we were looking for and we're comfortable with and was thorough in explaining all the available options.
So we went in for a bed, and Iontain, found us the perfect bed! She is amazing, and that store has a great selection!
Everyone was very sweet and Harley the person helping me was very kind and patient.
They have a beautiful showroom, went in to buy a recliner and found what I wanted. The young man that waited on me was a delight.
Excellent customer service.
I have never had better service then Ashley...
Great experience!
Great experience from start to finish! Will definitely recommend Ashley furniture to friends & family!
Austin and Juan were very helpful. I’d give them both 5 stars.
I went to Ashley’s looking for a bed set for my son and I had the most honest and nicest sales woman named Harley . She took her time with me to go through different options she even held my son for me while I looked around and shopped . Ask for Harley if your a mom looking to add love to your home
Terrible Service! Me and my fiancé had an order for a table, 6 chairs, and a bench. Found out the table wasn’t in stock and had to wait weeks for it. Went to pick up the table today, and Austin Dietz was the worst Manager to ever speak to! Rude and very disrespectful to their customer!! He had such a snotty attitude acting like he had to run a whole building when there are zero customers in the building and there were 7-8 other employees sitting/standing at the main desk. I hope he gets fired for this! I wouldn’t recommend this place at all!
Worked with Juan, very friendly, very professional!
Beautiful store great selections. 👍
We were in today for an appointment I had scheduled with Juan — when I say he went above and beyond I mean it. The whole staff was welcoming and so kind. I had my two small children with me and they even gave them stickers and candy! Juan was extremely patient with me constantly changing my mind on what I wanted and didn’t make me feel like I was being difficult at all! He was very educated on the fabrics and colors that were available and made the whole process a breeze. We will definitely shop Ashley again.
I love this store! No high pressure sales, thank you Iontane!, excellent selection of furniture with very reasonable prices.
If I could give zero I would! We purchased a lot of furniture. And a lot of miscommunication in their end happened. The manager Austin was not helpful in anyway very arrogant and rude over the phone. Told them to cancel and refund our whole order they said they would and never did. I now have to dispute it with my bank because they won’t refund me.
Smooth and easy process. Austin was fast and efficient.
Employees beyond helpful . Both Michelle & Austin were kind, & perhaps even more appreciated, they were respectful. We cannot wait for our new merchandise!
Probably the most patient set of employees I’ve ever dealt with. Patient friendly and very informative. We were able to easily pick out what we wanted and go home and continue the order online which made things a lot easier for us. Whilst still having a direct line of communication for any questions or concerns.
Paul was very kind and helpful with my purchase.
Great customer service from Juan! Great red dot deals, got my rug 75% off!
Your sale representatives were very kind and helped my daughter and I shop for everything we needed. Thank you so much!
We had a fabulous experience! Juan helped us every step of the way. His knowledge helped us pick a perfect bed and mattress.
We were greeted when we entered the store by salesman Paul and he gave me the rundown of the current sales and promotions. He checked in periodically but I never felt pressured. He helped me with my purchase which was quick and easy. We’ll definitely be back.
Paul was very kind and helpful. Good selection and fair prices.
My husband and I had an amazing experience!! All the staff were super friendly, very helpful and found us exactly what we were looking for! The prices were very reasonable too. I will go here from now on any time I need furniture :-)
I just bought a new living room set at Ashley furniture. They had a great selection, great deals, they’re willing to price match and they also offer financing if you need it. The sales staff was helpful and attentive. The furniture I bought was in stock so I didn’t have to wait long to have it delivered. This was my first time buying furniture since Art Van closed its doors so I wasn’t sure where I should shop. I would definitely recommend and will be a returning customer!
Than you Juan for assisting my brother and I with our purchase your the best.
The manager ask if he could help and I showed him what I was looking for he was very friendly and we looked at a few pieces ; I then found what I wanted and he set down with me and finalized my sale with a very personal attitude. I was very satisfied.
Got what I was looking for salesmen and women where great people
Our sales rep Juan was outstanding. We knew what we were looking for in sofa/loveseat selection before arriving at the store. Juan walked us through the entire process of viewing, "testing" and color selection. Very positive experience
Friendly, helpful staff
Clean, bright store with lots of options to pick from
Everything was a great experience from the sales associate Paul to the delivery. Very fast and efficient.
Ashley has really nice furniture. Staff are really nice. Austin is a very helpful salesman
Iontane was so pleasant, patient and helpful! Many beautiful furnishings to choose from.
Beware of the return policies. There are none, unless you are buying a temperpetic mattress and you need to read carefully. You can exchange for equal or higher priced mattress. No money back, ever. If the mattress is cheaper you can push for a store credit which in my case didn't help me at all. Because I also purchased all new living room furniture when I bought the mattress. So I have no need for a store credit. Also to get the mattress exchange was like talking to a machine or several machines. I did talk to people, but all they did is send me someone else several times and it took multiple phone calls to get the exchange going. I still don't have my exchange mattress and wont get it until late next week. So that is almost 2 weeks after I started the process. I am pretty happy with the furniture I bought but I probably would not buy from them again, oh, I forgot, I have to, because I have a large store credit that I have to use. Lucky me.
Very friendly and helpful
I had an wonderful time picking out my new furniture
My furniture shopping experience was very pleasant and informative. Thank you
Had a great salesman loved the store
Very quick, easy and efficient experience. All the staff were helpful, friendly and did not hover while we shopped around. Highly recommend.
Awesome sales representative
Clean quiet store. Ample items on the floor nicely arranged. Very nice sales salesman. No pressure shopping. We bought, now hopefully delivery goes as timely and nicely as promised.
Austin was very helpful and I appreciate his advice and assistance.
I was very apprehensive about furniture shopping after previous experiences at other stores. Every one at Ashley was very nice & not pushy in the slightest. Paul was excellent & I will come back here for other furniture in the future.
Iotane was a wonderful assistant. She was patient and accommodating. Love the furniture we purchased. The delivery drivers were later than expected but we received continuous updates and able to track the routes. Great idea! The drivers were fast, efficient and friendly. Great outcome overall. Thank you, Iotane!
Austin was Awesome!! He had great knowledge about the furniture and had wonderful customer service! I greatly appreciated his help and he knew the boundary of just letting you look around at your leisure and would check in when appropriate to make sure we didn’t have any questions. I enjoyed my shopping experience!
Quick & easy. White glove delivery was quicker than expected
Who ever does the delivery scheduling needs to be replaced. I was #9 on the delivery schedul where the delivery guys are putting the order together. How did any competent person ever figure I could get my order delivery by noon?
Everything was good
What can I say... JULIA was amazing!! She is a designer in the store that stepped in as a sales associate to assist me! She is the kindest and more importantly, most PATIENT service worker I've ever met. Thanks Juila!! You rock!!❤️
I love their products and styles but the customer service was lacking today. Not enough staff to serve the waiting customers and no one at the desk to check people out with small purchases.
I've bought from Ashley's before and enjoy the furniture I purchased. They have nice quality furniture with great prices. The staff has a no pressure attitude and they are very knowledgeable about the furniture. We had one delivery issue in the past, but it was resolved quickly to my satisfaction. I would highly recommend purchasing from Ashley Furniture.
Great selection of furniture and friendly sales staff. Their table set and sofa set worked out excellent in my remodeling project.
Just a warning if you buy anything from this company, be warned that they are horrible!!! The worse company I have ever worked with. I’ve had my sectional for 9 months after multiple deliveries of broken pieces and now a pice has been broke for 7 months!! They give me a runaround and have a service company come out to repair who showed up twice out of five appointments. Each time I’m told they can’t repair the piece yet Ashley furniture has not replaced the piece!! Horrible piece. Never again!! So as of today, 11/14/23, I have had two deliveries to supposedly replace the broken piece, the first one last week was an incorrect item and the one today came broken. Again, I bought this furniture in January 2023 and it was delivered in February 2023, broke in April 2033 and has since stayed that way. Each and every time a replacement comes, it is either stained, broke or wrong piece. The dining room table took 5 deliveries to actually have a table that was usable but I have to deal with the damages in that piece still. Just do you are aware, you buy furniture from this company, be warned it’s a nightmare that never ends. I forgot to mention that I did but an extended warranty but get this, it doesn’t cover any of the damages or replacements!!
The furniture we bought was fine. However they charged us a protection plan (roughly $750 cancelled within the 3 business days under Michigan law) and a delivery fee (roughly $350). We did not want the protection plan and we picked up our own furniture. When asked for a refund they gave us an "in store credit" for under $400. Unacceptable. We gave cash we want cash back. Been trying to resolve this for almost 2 months now. This is about an $1,100 issue in total. They are simply non responsive. Do not return calls. Thieves is the best word to describe them. Do NOT do business with their store on West Road. They are not honorable people. Mark Rigotti.
Everything was good
Friendly and professional.
I came into the store where Juan introduced himself and told me what's going on for sales, then let me roam the store without following. He even gave me a tape measure so I could find the size furniture I was looking for. Answered everything I had questions for. It was a very pleasant experience!
I bought a mental bed frame to replace the wooden frame for a bed that was a little over a old after purchase. I had no idea when I purchased the protection policy that the frame would not be included. What else would break on a bed other than the frame? I learned that I could have purchased a metal frame originally but I was never informed until I came in for a replacement. WHY was that option of a metal frame never shared... Until now. If it was due to COVID supply issues then just tell me that and let me make the decision to wait! My issue with my current purchase is that I wanted the bed frame to be installed. My whole conversation during the purchase was are "they" going to remove the whole frame or just the wooden slats? Are "they" going to call before coming to fix the bed? Not sure what part of "they" meant.. white glove service was not needed. Instead I got drop off at the door. It was never clear to me that the new sales person and manager Austin would not pick up on that I would need assistant with install. I tried to have the sales to cancel the order and reorder with white gloves but I was told that the system was not working that night to perform this task. I was told that a note could be put into the computer and then maybe the delivery group would see it and to call the store in the morning so that the manager could possibly change the delivery date. The note in the computer did not work and calling the store in the morning did not work.. as I kept getting the recording that the store was closed at 9:00 a.m.. I accepted the bed frame and will pay for a handyman service but the frustration and aggravation of the lack of customer education on product choices is unacceptable. I was going to buy a lift chair for a loved one that I saw in the store but I would rather go to a competitor even if it cost more. My experience with Ashley HomeStore has been awful. Both times the sales persons were new and needed assistance which cause long wait time and the service was not what I expected. It appeared after multiple conversations the day before delivery that somehow it was my fault that the receipt only listed door delivery. I wished my review was better because I really wanted that lift chair.
Austin at Ashley home store was great helping my fiancé and I pick out a living room set. I would highly recommend shopping here
Terrible experience they were supposed to deliver three pieces of furniture, but they only delivered two! The items that they did deliver were stained, holes, and wrinkles. It doesn’t appear that they’re gonna do anything for me, even though there’s a 30 day warranty. Supposedly the woman I talked to today was from corporate but I already told her that I already contacted the Better Business Bureau so we’ll see. I really don’t know how they can get away with this. Just want my money back. I won’t go to the store ever again keep in mind they do not give you refunds, even if the items are damaged 🥲 I guess an attorney next
We purchase furniture on Saturday October 14th they delivered it. Two of the chairs were broken at the bottom went to the store and told the manager Austin. He said he would order new coasters wheels I told Austin, it was broken where the wheels go in and they would not stay and also. I noticed overnight the chair wheels were digging into my floor went back to the store on Sunday, October 15th. Told him what was happening and asked if we could reorder something else and he told us no. He would not take that back We haven't even had the set 24 hours I just think Austin was very rude to us. Not professional at all I would appreciate if we get a call back from a district manager. Thank you just adding to my review today is December 22nd 2023 and I've still never received a call back from anybody about the problem I'm having for your protection, you should never buy from that store. They treat their customers terrible
Juan went above and beyond.
Juan was excellent, directed me to finding the perfect furniture set! He was Helpful, funny and informative. Will come back and would recommend.
Greeted promptly, answered questions
Juan Linares took care of me from a phone call to showroom visit I can't thank him enough for helping me out. I will be back...
Worst experience ever dealing with this company! I would never recommend shopping here. I was told 3 times my furniture was being delivered, took off work to be there and they cancelled the delivery the night before Also, horrible experience to try and get a refund, I had to call 3 times to get it cancelled so they would refund me!!!NEVER AGAIN will I shop here!
I was very pleased with my experience buying living room furniture from here. The prices are more the reasonable and the customer service was impeccable and options were amazing. I highly recommend going here for your furniture
Pleasant experience
The staff was very helpful and resolved any concerns and or issues immediately.
Make this right Ashley Furniture. You’ve been warned. Pictures and text thread in comment section for your enjoyment. Ashley Furniture sells us a table and chair set. Delivers it and doesn’t have enough screws to even put the table together, we’re missing a chair, two chairs were missing hardware too, another chair had a hole in the cushion and the table was cracked and not together. Fast forward, they do another delivery and we have the same issues. Fast forward, they do yet again another delivery and cannot even take the cracked table apart because of the bolts they put in were the wrong ones from the get go (due to poor quality control and the delivery driver finding different screws to “complete” his job). There’s more to the story but a waste of my energy at this point. They tell me to call the bank to dispute. I do. The bank says they determined in favor of the merchant. Bank says this was determined because I signed a no refund policy. So, again, I contact Ashley Furniture and they stated I canceled the order. 🫠. What. A. Joke. I don’t even have a full set STILL after MONTHS. Then since we were out and about today, I go to their store where we ordered it. The guys there say they’re having a hard time with their quality control yet this company won’t side with me for a refund and/or discount and/or complete my order without wasting more of my time and $1800. What happened to making things right and customer service?
Austin and Juan were very helpful. Not to overbearing, always there when you need it at the correct time and space. Will buy from THIS store again for sure.
Juan was absolutely great to deal with.
Juan was very helpful! I highly recommend Ashley Home store!
I have been to this Woodhaven location twice now and have been greeted by friendly staff that are also very helpful and get any questions answered. They made feel very comfortable and at home with no stress to buy. They also give you your space but not far away if you have questions. I would recommend for anyone to use this store location!
Very comfortable staff and low price furniture
First time purchasing at Ashley's. Iontane and Mike at the Woodhaven store were an amazing help in getting exactly what we wanted and insured we hade a great experience! Will definitely be back!
I was very pleased with my first time experience with Ashley furniture. The salesperson was knowledgeable and very helpful. Customer service was much appreciated
Great place to buy furniture. Very friendly environment. Sales people are very professional and friendly.
Very nice staff
Great furniture finds and customer service.
DON'T ever order from Ashley Furniture! I ordered "in stock" furniture a month ago and still have not received it. Ashley Furniture cancelled 3 different delivery dates on me within 24 hours of confirming each time. I went to the 19820 West Rd location in person and the manager, Mike, asked me to pay the driver $300 cash on top of the $300 delivery fee I had already paid for a delivery date that had already been cancelled on me. Very shady! The store said that they only take the orders and money and have zero control after that. I've tried contacting the corporate office and was kept on hold for 1 hour and 22 minutes only to be told a supervisor would call me. Still no call a day later. They will not refund my account in full so now I have to dispute the charges. What a complete nightmare!
All of my questions were answered, I didn’t feel pressured or rushed. Thanks Juan
Juan was great. No pressure sales. Asked what we were looking for and pointed us in the right direction. He checked up on us every once in a while just to see how we were doing. Bought a couch!
We came in with lots of questions and a goal in mind. Iontane was super helpful and got us the best deals for what we were looking for. I recommend checking this place out if you are looking for nice pieces.
Very nice and pleasant to deal with.
Mike and Juan we're very professional, polite and kind. They took their time and showed me several different style dinette sets. In the future, I will only do business with the Woodhaven Ashley store. Earlier I shopped at the Novi Ashley store. They were going to charge me double what this dinette set cost at the Woodhaven Ashley store.
Woodhaven store with Juan is always very great experience! Highly recommend for professionalism, friendliness, and ease of ordering.
Great store that helped me so much! Thanks Juan!
Good place to shop!
Very pleased with visit. Super salesman.
Not very happy at all. After a blundering fail in the delivery, my 2 consoles which were said to be available 7/26 are now discontinued. Thanks for selling me something you had to have known wouldn’t be available. Now we ended up going to the store and bought the floor model. Still short 1 piece of our original order. Overall a disappointing experience.
Worst customer experience of my life. Had items delivered that I do not wish to keep, however have been told they are final sale. Attempted to contact the hotline to cancel items that have yet to be shipped and have been told that items may not be able to be cancelled. My representative from the store is also unable to assist in a return/cancellation. I have not been able to get in contact with anyone who can give me a straight forward answer on anything.
Mike and Juan were great to work with. They let me pick out what I wanted and didn’t pressure me at all.
Very friendly staff not overbearing. Austin let us look around and checked back with us a couple of times he answered all our questions. Beautiful store, amazing furniture! I really enjoyed our experience at Ashley furniture and found just what we were looking for.
It was easy to get help to find exactly what I was looking for
Saleslady was awesome!! Wonderful personality and very helpful. I just love, love my end table! And the price was right! Thank you for your great service!
Second time going to Ashley Store and Austin helped us both times. Austin was very helpful, patient, knowledgeable and most importantly — funny!! Customer service and professionalism was outstanding! Austin deserves 100 stars. Thank you AUSTIN! 😄
Juan was excellent low keyed sales person. Gave us plenty of space.
Love this store. Austin was great! He answered all questions asked, was extremely informative & patient with me, and overall gave excellent customer service. 10/10!!!
I called to order a replacement part and the process was very difficult. I was told that the order was placed and I had to pay at the store. When I went to pay at the store they couldn't find anything. A called to customer service was not helpful. I had to go home get information from the couch and and return to the store. After an hour I finally was able to order the part; unfortunately the price was three times as much as I was told on the phone.
I had a great experience. Mike was extremely helpful and answered my questions. :):)
Austin was awesome, remembered all the couches I liked and rewalked threw with me and pointed out them so I could make a decision. Never felt pressured or rushed in making my decision.
Very friendly and helpful sales people.
Good customer service at the store. Iontae was so nice and helpful. I haven’t received my furniture yet so I can’t comment on the delivery yet.
Sales girl great but over a week system down paid for loveseat that we can not pick up!! Very frustrating, seriously a week we assumed a few hrs, not good!
Sales lady was very polite and helpful
Austin was very efficient and helpful.
Will never shop here again ordered a bedroom set last week they promised it would be delivered Saturday and they called Friday and sent email to confirm and I confirmed with them. Friday at 5 pm I received a phone call. They cancelled my delivery because it wasn’t in stock. I called the store ( no call returned) and delivery people was given the run around. My sales person would not return a call to me or my mother. I will be getting a refund tomorrow. I have seen nothing but horror stories on their reviews. They lady never even apologized. This is unacceptable. They have a bunch of numbers you can’t get someone to answer or it says phones don’t work. This place is horrible and extremely unprofessional.
Ashley had a wide variety and all the coordinates to go along with what I was looking for. Made my shopping experience pleasant.
We worked with Brian and he was very helpful! No pressure and an easygoing demeanor! Best furniture shopping trip ever!
my salesman was very professional knew the product that he was showing us
Staff was awesome and very helpful.
Worst experience ordered a coffee table after we started the assembly one piece was missing which holds the center part of table I was 2 hours on phone with customer service they had no clue went to store they gave another number it was bad service too my whole table pieces are lying in living room they will send new piece after 10 days very bad service don’t buy any furniture from them
Had a considerable wait with the salesperson. He was busy with a couple of customers. I didn’t mind at first as it gave me more time to deliberate and shop. But then the wait became a bit much . Overall a good experience though.
Juan Linares was very helpful and friendly he found exactly what I was looking for. The manager (forgot his name, sorry) he was also fantastic...I loved how he is also an animal lover❤️ I'll definitely will be shopping here again and will recommend to my family and friends!!
Friendly and Professional and I Love my furniture Highly recommend!!
We really learned a lot from our Salesman Juan, he took the time to explain and answer any questions we had. Juan was very informative and very knowledgeable. It was a pleasure to know him and we are very happy with our purchase. Thank you, Bleau
Iontane is incredible. She's newer and she's not afraid to admit it. She's also not afraid to admit if she doesn't have an answer but she will ask someone until she has an answer for you. This was truly the best customer service I've had at a furniture store in a long time!! If you are looking for help look for Iontane! She's truly so incredibly helpful and personable. We will be back just because of her! Thank you again. I'm excited to get our couch!!
It was a very positive experience. John was awesome. Very nice person. He was very knowledgeable and helped us get what we needed in a fast and easy way. Will definitely go back when we need something else.
Great customer service! Went in there just to look and ended up walking out with a new set of couches set to deliver next week. Everyone we spoke to was really nice and helpful
Ordered a new bed set and hat to wait for some of the parts to the bed which we understood. Today when it was supposed to be delivered halfway through hauling in they realized they didn’t bring one of the pieces and said they can’t deliver the bed and we would get a call from customer service to figure it out but haven’t heard. I called and got put on hold right away and then was told the distribution call me within 2 days and will get the pieces within two more weeks and then schedule delivery after that. It’s safe to say at this point I can’t imagine buying another piece of furniture from this company ever again.
Very negative sales person, but luckily the furniture is great.
0 stars not 1 This has been a horrible company to deal with. Initially I had an extra item for one of the sectionals delivered, and had it returned. Only two have to dispute the return, which was finally granted. Only to have the armless loveseat section to my other couch delivered over two months later and be charged for it on my credit card not once but twice I’m still trying to get my money back for that. And I had a used couch, delivered, torn, and no tags, the repair man put a recommendation that it be replaced and not repaired only for the company to state they never received the paperwork on that so we are now at three months and finally had someone out that did repair it but it is been hell with this company, I never will again deal with Ashley Furniture. Buyer beware the furniture is also breaking down. My ottoman already had a sunken middle after two weeks. It’s now three months and it’s garbage. They use synchrony bank, which also is difficult to deal with to get your refunds for charges that are fraudulent.
Had a great experience all around. Helpful staff who weren’t pushy and very knowledgeable. Definitely will be coming back in the future
Great store and good deals! Thanks to our salesperson and the manager Jesse for helping us!
I wrote a review after being told my warranty doesn't cover the lights on my sofa the warranty I paid 200 for someone from ashley reached out to me and told me that yes the lights were not covered who pays for a warranty to have there things half covered DON'T EVER PURCHASE THERE WARRANTY I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN
Nice, friendly, competent staff, very kid friendly with my 3 year old (didn't mind her trying out every chair and couch in the building). We were in and out very quickly compared to my past furniture buying experiences, which also helped with keeping the toddler happy and semi-well behaved.
We have been purchasing from Ashley Furnature for over 20 years. This time the product we receivesd was damaged and so far, it seems as though no one really cares. First I was told we would receive the new piece of furniture the same day. But of course that didn't happen and we still haven't received a call back. Very disappointed with Ashley Furniture.
Absolutely horrible! If I could give 0 stars I would. Made the mistake of purchasing a bed set here and we have yet to receive one that didn’t arrive damaged. Customer service is horrible and we’ve been sleeping on the floor for over a week now with 2 damaged sets being attempted to be delivered. customer service hung up on me and stated they don’t do refunds so now I’m stuck with a $2k charge and no items and have to go elsewhere to purchase something else with still no refund. Drove to the store and they said they can’t do anything and gave me another customer service number to call. If you care about your money DO NOT buy from here!
Juan is great. Enjoyed our purchasing experience.
Absolutely awful service. Don't try to spend your money here
very friendly not pressured
So i brought a chair here had it 6 days, then it broke call customer service they said take pictures and email them so i did, they respond we order the parts and when they arrive calls us back and we set up appointment to come fix it, NOW IT BEEN 13 DAYS SINCE I RECEIVED PARTS AND I HAVE CALLED AND EMAIL MANY TIMES AND THEY Still HAVE NOT GOT BACK WITH ME THIS IS UNACCEPTABLE... LOOKS LIKE I HAVE TO FILEE SUIT AGAINST THEM.
Juan was super helpful and personable. I would recommend this place to my friends and family.
Customer service is terrible! Wish I had read the reviews ahead of time. This is my first and last experience with Ashley. Once the store gets your money, they no longer care about your satisfaction. Paid for white glove delivery and it was anything but. They damaged my home during delivery and delivered a damaged piece of furniture. I’ve been told that someone will come to “fix” the damaged item that was delivered and still waiting. It has been 2 1/2 weeks since delivery. The store says it’s up to corporate now. Worst experience ever!
Great experience with Brian. Great guy, very knowledgeable. Puts it all out there and lets you make the choice without pressure.
Great experience with Michael McKay. This guy is a really solid people person. Great communication and very knowledgeable. I'll be back because of him.
Don’t make the mistake I made!! I ordered a bedroom set on 1/8 and the delivery was scheduled for 1/21 when it arrived it was broken and missing parts ,called multiple times and stopped by the store to find someone that will help, all we got was “wait 7-10 days” two months later and I’m still missing a drawer!!
Purchased items in November 2022, today is March 4, 2023 and I am once again waiting to receive furniture that is not damaged. Love the furniture but the service end is not the same.
Great experience and wonderful floor salesman
All sale are final here, and they sale junk furniture.. most horrible store i have ever brought from...
No high pressure sales tactics, very friendly, knowledgeable. In stock for what I wanted. Very pleased with my purchase and Juan Linares was great to work with and can’t forget Jessie who I met when I first walked in, made you comfortable to look around without pressure. I’ll definitely recommend & return for future purchases.
Waited over a year to our my bedroom set. Was promised several account credits due to delays and all of them were a lie. I would not trust anyone in this store/location. Everyone we got passed around to gave us the same story and promised the world.
Salesman were very friendly and knowledgeable. Great experience all around.
Accomodating and very patient.
I purchased a table and 6 stools in January 2020. My salesman strongly suggested I purchase the insurance ($190.00) because of the stools. He said the stools covered everything. on Christmas Day 2022 my son notice that the welding was broken on one of the stools. I called the insurance they said frames aren't covered. I went to the Ashley store they were very nice but also said it wasn't covered and that my salesman was new. I'm very disappointed that Ashley does not stand behind their furniture. I live alone and any company is usually in my living room.
Order merchandise from them and if you’re lucky enough to get it all that’s a bonus. Just worry that there is a good chance they will either damage your personal property or their merchandise is nothing like you expected meaning chairs with different length legs and get the run around to get it fixed. Might be time to just shut it down folks if costumer satisfaction doesn’t matter to you!!
This is the second time I have shopped and purchased at the woodhaven store. Great customer service. They extend themselves to help the client. I’ll be back
I’d give zero stars if allowed. Ordered furniture in 10/2021. Have been waiting for last piece and the last 3 delivery attempts have been incorrect piece. I will never EVER shop here again.
The salesman were A-1 Very knowledgeable and polite. We enjoyed the experience of finding what we liked right away!
Extremely mad at there online customer service!!! I bought a bedroom set which had a matching desk so I got the desk as well which was $1100 and had the bedroom set delivered and only part of the L-shaped desk. It’s now been four months and the main part of the L-shaped desk isn’t available and has no expected delivery day. Keep pushing it back they keep saying 4 to 6 weeks. Every few weeks I called to see what’s up. There Customer service is not helpful at all or in person. Customer service isn’t helpful at all their online customer service they keep saying that they have no return policy. Well, I don’t have a full piece of furniture to return. I only have a part of a piece so I don’t see the reason I can’t bring this box to the home store and have them refund me and cancel the other part of the desk. Do not buy from them they only care about making a sale not what the customer goes through after they walk out of there store!!!
Very helpful and kind!
associates ver friendly and helpful. Had what we were looking for.
Buyer Beware. We purchased about 18k worth of furniture in June of 2022. As of today we still don’t have our order completed. Also, every item that was delivered is damaged and or missing parts. Probably the worst of the ordeal is a 5k sectional sofa that came missing a seating cushion. They have one in the store but refuse to give it to me. I visit the store weekly and I am pleasant to the people in the store, but I get the same run around every time. I get the feeling that they wish they could help me, but nothing ever gets resolved. I have offered to drop the complaints of all of the defective furniture in order to get the cushion for our couch but I am told it is not possible. I have contacted the consumer division of the Michigan State Attorney’s office. They are encouraging everyone who has had similar issues to contact their office and file a complaint as well. I have also been advised to file a small claims court case as well. I will try one last time to get the missing cushion or to return the sofa for my money back this week. (Week of (01/09/23- yes 7 months later). If there is no resolve, I will be forced to file the lawsuit. Since this has happened to us, we have learned that a family member had similar issues after the sale. We also heard similar stories from friends. I cannot say for sure because that is hearsay, but if it is true this seems like a common practice with Ashley.
Sales person very informative on Temperpedic mattress. Only thing keeping me from buying one is the cost. Too expensive.😆
Wonderful staff, so friendly and helpful! A warm welcome, not an overwhelming welcome!
All of the employees/management that we encountered were extremely helpful and knowledgeable and friendly!!!
Fantastic buying experience I highly recommend
Sofa received with big dirt/grease stain on arm. Delivery guys contacted Ashley which supposedly set up an order to send someone out to clean but it has been a month and no one has contacted us about making it right. Poor customer service, I would buy elsewhere.
This is my first and last time shopping at Ashley furniture. After going to multiple furniture stores I found a really cute kitchen set at Ashley Woodhaven. The sales associate was helpful but not pushy. I was so happy to have finally found a kitchen set that I liked and was even happier when he told me it would be delivered on December 20th. Perfect timing with Christmas dinner. Flash forward to today. Not only was my table NOT delivered on the 20th, no one had the courtesy to call and give me a heads up. I had made arrangements advance to have someone here to accept the delivery because I had to work. I attempted to call several times to figure out what was going on and couldn’t get through to anyone. They don’t have an actual human answering the phone so you have to go through the auto prompts. I ALWAYS get disconnected and the option that ask if you want to talk to a sales person does not work. I also called the phone number off of the card that the salesman gave me and he doesn’t pick up or return my text messages. I called the Ashley headquarter number listed online and my phone call was directed overseas. Do NOT shop here if you actually want to get your furniture. I will be going in on Saturday to cancel my order.
Horrible service.
I will never do business with Ashley again. I had a terrible experience.
This place is the absolute worst. The sales people are terrible and rude, they cant track your order. Furniture is unavailable for months and months...one of the worst furniture retailers in the world.
I can't get through to anyone higher up in regards to the wrong base being delivered. The rest of the bedroom set has been delayed 3 times now. They say they are putting us on a "call back list" but no one has ever called back. Worst company ever.
This is our first experience with Ashley furniture and I’m really disappointed. We ordered four dressers and two beds and they were supposed to be delivered on December 14th. This is for our children, and we were excited to have it before Christmas. We still don’t have our furniture even though we were assured that they were in stock when we ordered them. They don’t answer their phone so you have to go in in order to speak to someone. They promised us that they would call us to let us know what was happening and no one has gotten back to us. Everyone we speak to tells us that they are the manager? We asked for the name of the store manager and they gave us an email address for someone named Jesse Turner but he never responded. All we want is the furniture that we ordered.
Cory rendered exceptional customer service.
I wish I had read the reviews before I shopped here! We ordered four dressers and two bed frames that we were assured, were in stock and would be delivered by December 14. This was a Christmas gift for my children and we emptied out their rooms in preparation for having this furniture delivered. It never showed up and they don't answer their phone so you can't call anyone. We had to go down there twice and they told us the dressers would be delivered first. Three of the four dressers were delivered but now they're saying the fourth isn't in stock and won't be in until the 27th. They're saying now that it's going to be delivered with the bed frames on the 27th. They also told us someone would get back to us to confirm it but we haven't heard from anyone. Also, everyone we speak to tells us they are the manager. I don't know how many managers they have in the store?? We asked for the name of the general manager of the store and were told that his name is Jesse Turner and we asked for his email address but he never responded to the emails we sent him. Since no one answers the phone there's no way to contact him by phone. This is our first experience with Ashley furniture and we will never buy anything here again.
The rep was very helpful and nice
Great quality furniture. Excellent, customer service.
Came in to add to the purchase from last year - super easy, very helpful and I was in and out in no time! Looking forward to getting my newest purchase
Very friendly and helpful. Took the time to answer questions. Will have my chairs in 7-10 days.
Hey your guys were awesome very professional and everything was put together so fast, 10 stars.
Nice, and friendly staff! I walked out very happy with my purchase.
Everyone in the store was very helpful and patient! I walked in not really 100% sure what I wanted and had to make phone calls to run it by a few people before I made a decision. They weren’t hovering over me, but they were available and ready to assist when I had questions. I ended up leaving with a few pieces of wall art and they walked it out to my car for me!
Jesse and Corey did a great job taking care of us. I kind of had an idea of what I was looking for when I went in. They took us to the finish line. Got a great deal and closed it quickly. In and out in 20 minutes.
They delivered my table with scratches and the wrong chairs and now they want to send someone out to fix the table and the people at customer care are lazy went through 4 different people to finally get someone to write up a ticket and I was told that someone from Ashley would get a hold of me not a third party to come out and fix the table nothing about chairs yet still have wrong chairs not happy so I think this is my last time going to Ashley to buy anything
Ashley Furniture has the worst customer service. I ordered kitchen table and chairs. Paid for delivery. They scratched my new cupboards and I have 3 wobbly chairs. The legs are different lengths. After a lot of phone calls I had to take a day off for someone to come out and say , yes they are wobbly! They were supposed to call to set up another appt to fix. Still haven’t called.
Store is great. The delivery service they use do not respect your time and are extremely unprofessional. After 2 bad experiences with the delivery, we walked into the store and cancelled everything. Don't waste your time and money with this company until they break ties with their delivery company, DSG. If you're unsure, check out their BBB reviews. Thousands of complaints filed against DSGhome.
Everything went very smooth, and professionally.
We just had our table delivered after waiting since May. We love the table but two of the chairs wobble. The table also wobbles. And they gashed our brand new floors. The irritating part is the guys had to know about the chairs and table wobbling and they know they gashed our floor and didn’t bother to say anything.
Mohammed was very knowledgeable of the products and got me approved for the financing, very pleasant experience
I made a large purchase of 20 plus items on 9/18/2022 in the amount of $10k. Before buying the furniture I was very adamant about only buying items that were in stock. The salesperson (Cody Brindley) was completely aware of this. As we were adding items to the order I made sure he double checked all items to make sure they were in stock. We are now in November and the 800 number is telling me only 4 items out of the 20 plus I bought are in stock. Let me repeat I would never of bought 1 item that was not in stock. I have not had one person from Ashley Furniture contact me about most of my order not being in stock. It’s a shame someone can spend $10k on furniture and no contact be made about making this situation better. I will never be doing business with this company again. Awful customer service. I have reported this instance to The Better Business Bureau. I am sure nothing will come of this. I just hope everyone that reads this will think twice before buying from this store.
we were given time to look and pressured. very helpful.
Absolutely loved shopping at Ashley… will be back for sure!
After two experiences with poor communication with their delivery services, I would not recommend buying furniture from this company. I’m beyond frustrated that I have wasted another day off with no furniture to show for it. My husband and I have placed three orders with this company. Our first delivery order sent us multiple text messages with a delivery time. They showed up TWO HOURS earlier than their last text message stated and were unwilling to wait for us to arrive home. I had to speak with customer service who stated, “no control over the delivery company as it is a third party” and “can not be held responsible for this.” Today, their delivery window was 10-1pm. It’s now 330pm and they have never arrived. As a customer who has a paying job myself that I took time away from and other appointments I had to cancel for this company to fail to hold their commitments is unacceptable. Do not waste your money. Do not waste your time. I’m beyond speechless that we have spent money at this company to furnish multiple rooms of our home with no respect from this company’s delivery service. The worst part is during our last visit to this store, an employee acknowledged that several customers have expressed this concern and the head of Ashley’s is also aware of this. Im disappointed this clearly has not been handled.
Great service. Zach was so helpful and attentive.
We purchased a loveseat in August. The store never called to tell us it was in, we had to call them to set up the delivery date. On the delivery date no phone calls, nothing they never showed. I had to call them back to reschedule it my, phone number and address was confirmed twice. Today was the second delivery day, no phone calls no messages nothing and again they never delivered it. We had to call the store again and they had my phone number wrong when it had already been verified three times. This store is so incompetent zero customer service!!!I WILL NEVER BUY FROM THIS STORE AGAIN!!
Empty promises and a lot of run around. They will make promises and give you their word about everything from delivery dates to them following up with phone calls. They never do. It's all empty promises. Would not recommend wasting your time. The sales people can be condescending and patronizing. If you are a female be prepared to be talked down to.
Jessie and Cody were amazing! From the moment I walked in the door up until finalizing my purchases. I did not feel pressured into purchasing anything and neither of them were down my neck the whole time I was looking like other furniture stores. It was an amazing experience!
I do not ever write reviews. But I am so frustrated. The Furniture is total junk. They will not help with their junk furniture even within the year if you don’t buy the protection plan. It truly makes no sense, they claim there is a manufacturer warranty for a year. But there is not. They have different departments that put service orders in and then it goes to someone else who nobody can contact directly and that person can just close these orders without any explanation or communication. Do not spend your hard earned money thinking you will get quality furniture from here.
Really wasn't that all impressed with my experience there. The guy that was helping me disappeared multiple times to help other customers when I was literally in the process of setting up payment. He didn't do a whole lot to save me any money either. There was a deal going on for box springs but instead of getting me the deal he charged me for it. The prices were okay.
Juan was wonderful… patient, kind and super helpful! Great experience! Thank you!!
Items arrived broken after waiting 3-4 months for them to be in stock
If I can give 0 stars I would, my sister ordered furniture from this location in January here it is September and still nothing, furniture was paid in full and delivery date keeps getting pushed back, if you could do not shop here they are thieves, and when she calls to ask about her furniture it’s always an excuse about Covid, I’m sorry but that is just not a liable excuse anymore shop at grander white if you knew what’s best.
This has by far been the worst furniture buying experience of my life. I purchased my furniture in mid-January 2022. We were informed that the pandemic has caused significant delays. Alright, I packed my patience and empathy. Here it is nine months later, and still no furniture. I am convinced they are growing the trees that will become my bedroom sets. this is where we draw the line. Do yourself a favor and shop with a company that values you, your time, and money
The Ashley store in Woodhaven Michigan wow is all i can say!! People pay your store for their deliveries and its big bucks 200.00 dollers that's nuts!! They hire companies that can't actually compete the job! Just a word of advice maybe you should pay a little more and hire some people that speak English and can compete the delivers . I canceled my order the delivery because they don't understand how this delivery thing works save yourself the time and headache🤪Just say NO to Ashley!
Absolutely WORST customer service I have experienced in my life. I ordered a couch from Ashley in April, when my couch arrived it was the wrong couch. I told the delivery men and they advised me to take it up with the store. No problem, mistakes happen. After contacting the store, I was told I could use this couch until mine came in. Days go by, weeks, months. I have been calling and waiting for 6 months to receive my CORRECT order. I was told a no later than delivery date of September 21st. After calling they advised me it would be another month before scheduling delivery. Today I spoke with Norma, a customer service representative who basically called me a liar and said there was nothing they could do for me. I spoke with her supervisor Dominique who was rude, short, and said the same. From lying about delivery dates to poor customer service I would strongly recommend using a different furniture store. This is not the place you want to order from if you actually want to receive your purchase. You would be better off getting furniture from Big Lots. (They have great customer service)
My husband and I went into Ashely Furniture in Woodhaven, Mi and ordered a living room set. We were told it would be available for delivery on September 14, 2022. We told the salesperson that we cannot have deliveries during the week so she told us she set it up for Saturday September 17, 2022. No one contacted us regarding delivery. My husband called and was told the furniture is not available yet and it will be a few weeks. He was also told that we cannot have it delivered on a weekend. If we cancel we will be charged 10%. Ridiculous. I guess their salespeople will do or say anything to make a sale. I am also having my daughter's birthday party and now we will not have any furniture for guests to sit on. Thanks. I will never shop here again. Saying I am angry is an understatement.
My husband and I went into Ashely Furniture in Woodhaven, Mi and ordered a living room set. We were told it would be available for delivery on September 14, 2022. We told the salesperson that we cannot have deliveries during the week so she told us she set it up for Saturday September 17, 2022. No one contacted us regarding delivery. My husband called and was told the furniture is not available yet and it will be a few weeks. He was also told that we cannot have it delivered on a weekend. If we cancel we will be charged 10%. Ridiculous. I guess their salespeople will do or say anything to make a sale. I am also having my daughter's birthday party and now we will not have any furniture for guests to sit on. Thanks. I will never shop here again. Saying I am angry is an understatement.
When I bought the chair I arranged delivery date. I got at least ten calls three and two days prior to delivery date and I confirmed 5 times including through the store. They then cancelled my delivery without telling me. (I had taken day off work to do this) I then had to take another day off. We will see if I get my chair Why call and confirm so many times? Why cancel my delivery? I got no answers
Highly recommend Ashley furniture! Best experience downriver
Hurry up and wait ,wait,wait and more wait this place wait for it. Sucks
Great service. Update: Received furniture as promised. Delivery crew was professional, cleaned up all packaging materials, and assembled everything with care. Way better delivery experience than another local chain I had recently used that had three letters in it's title and started with a V and ended in F. Would definitely go back to this Woodhaven location first if we need additional items in the future.
Glen didn’t want to give me a paper quote :/
So disappointing! The associates at the store were really nice and helpful, the experience at the store was great. Unfortunately, their products are trash and their post-sale customer service is TERRIBLE! We ordered a sofa and a coffee table set. The day after the sofa arrived the tufting came undone (no one had even sat on it yet. we're remodeling our second home, so no one is living in it). We had to call SIX times to get someone to help us and they said there was nothing the could do and that they would file a ticket with the "repairs" department and we'd just have to wait for them to call. We've been patiently waiting and are yet to hear a word from them. And then, our coffee table set was supposed to arrive a week ago and we still haven't received it. I called today to check the status of the order and found out that they pushed the delivery date out 3 WEEKS without notifying us. Such a terrible experience! Don't go to Ashley Furniture. There are plenty of places you can buy high quality furniture with great service. Save your time and money and go elsewhere.
Look Ashley's has to have the most terrible service when it comes to furniture. It's hard to believe that they are still in business. I had a terrible experience with trying to get furniture towards the end of covid about a year ago. So I gave them the benefit of the doubt due to the pandemic things were alittle rocky. Fast forward to the present and it's clear that things have not changed. Was told that the bedroom set I wanted was in stock and could get it in 3 weeks.Was told to call in 2 weeks to confirm date and boom it will not be available for another 7-9 weeks possibly, All I can say is WOW !!!!!!!! I would cancel again but my wife really loves this set, but my patience is wearing thin for sure
I couldn't call the store the morning I wrote this review because I would get a message that I need to call during "normal business hours" when it's 10:45am and all their information says they open at 10am. But then when you do call them it just goes to an automated phone bot, so... why couldn't I call them? You don't even have an option to talk to the store (except maybe if you select the "salesperson" option). I think that when I switched customer care it pointed me to corporate, not someone local to the store (but I could be wrong). So, I ordered a rocker recliner that was supposed to deliver in 2 weeks, but every time that I would call during the next 2 months it would perpetually be 2 weeks out. I don't necessarily believe that they lied to me initially (although the experience has left me doubtful). I think it's more that their system was so bad at indicating actually inventory and supply chain estimates. So, at about 2.5 months after my order I decided I might just cancel my order. I spent a good portion of a morning trying to contact them. Eventually I was able to get in touch with corporate customer care and they said that the item arrived at the warehouse.... but then my wife went to pick it up and the warehouse said it had not arrived. So, lots of wasted time on the phone, online chat, and now a trip to a warehouse for no reason. Apparently it was at a different warehouse and was actively in transit. We were able to pick it up 2 days later, but the entire experience was pretty frustrating. Based on my overall experience I'd recommend going to McLaughlin's or some local furniture store rather than a national chain that has an unreliable inventory management system and a truly abysmal communication system.
April Husak Was very helpful she asked what we were looking for and showed the living room outfit , then we told her what the measurements were then she should us what would work in that spot I would highly recommend April Husak to help you find your set
Best experience buying furniture!
I walked in they didn’t hound me like the others places. The store manager did greet me and let me do my thing and because of that I did purchase the couch and loveseat I wanted from there
This was my first time going to Ashley’s furniture and was a great experience. With great customer service! Jesse was very helpful and very knowledgeable! Will be visiting again
Our salesperson April did a great job on her first day. Professional, helpful and knowledgeable. The Ashley Homestore is well stocked and inviting.
I have had the same poor experience as the rest of the 1 star reviews. I was told in the store my item would be delivered in 6 weeks. I called at the end of 6 weeks and was then told it would be another 8-10 weeks. I decided to wait for the furnature as i know this is not an uncommon issue at other stores as well. I was able to find the exact same furnature through another furniture retailer and was able to get it within one week. I cancelled my order through ashley and oddly enough it seems to take just as long for them to refund my money as it does to get the furniture. Not to mention they are trying not to refund the full amount they charged me. The store rep lied to get the sale and the company is delaying refunding my money. Great job Ashley!!!!!
After going to many furniture stores, I saw lots of cheap or overpriced furniture or a combination of both. I liked the atmosphere of Ashley’s because I didn’t feel hounded or pressured by salespeople like I was at other stores. Andrew was great to work with and I felt I got a good quality couch at an affordable price.
I came into the store just to browse and left with a sectional. Glenn Willis was great and I would recommend store and sales person. I just wish I could get my couch sooner than a month.
Positives are that the store is nice and clean with plenty of selections , pickup experience was easy, furniture appears to be of good quality only time will tell. Negatives are plentiful however. Ordered furniture that was said to be available within 60 days, that was not even close to true as it was delayed 5 separate times and took over 6 months to get. Sales rep wouldn’t leave us alone in the store to make a decision on our own which was quite annoying. Customer service gave us a different answer every time we called and asked the same questions about pickup. Overall I’m just happy I’m not waiting for my furniture but the delays and lack of clarity as to the situation with the furniture just gave us a bad taste
Fake service!!!! All good until they get your money. They will tell you the furniture is in warehouse when it is not. They will tell you you can pick up at a certain location and it not there. Have called and been on hold for over 30 minutes with customer service to only be told different answers daily. So sad that this furniture store salesman is all over you to make a sale but does not want to discuss his promises. Way to go ask Ashley for poor customer service!!! Won’t be back. Three customer service reps confirmed this was the address to pick our furniture up! After a 30 minute drive to learn the warehouse is closed. 😡
Our salesperson, Glen, did a tremendous job helping us pick out the furniture we purchased. He could tell us about the furniture as well answer questions I had about the furniture. Very personable! Thank you, Glen!!
Junk furniture that falls apart and they don't back their furniture or warranty.
My experience was great Mohammed was a perfect cell person he help me in every way that I ask for him I would recommend him to family and friends scale of 1 to 10 I would give him a teen
Ordered furniture from another company and experienced delay after delay. Ordered from Ashley and will be delivered in a week.
Today’s shopping experience was quick and easy. Knew what we wanted and Misty got it done!
Our salesperson was new. That was ok, I know she needs to learn, but the guy helping was so rude and condescending l almost walked right out. And if he is ever there the next I come in, I will walk out!
DO NOT purchase anything from Ashley. My bed was NEVER put together correctly. They came out once and said it was fixed. I have a center leg never put on the bed, nuts and bolts keep appearing underneath my bed, and every time we get up or on the bed it creaks as if something is breaking. I have called now for the past 3 weeks asking them come back out and fix, each time they need something else from me. They then tell me a service tech will call me the following day....I have yet to get a call. I have 3 cats and I'm afraid the bed will collapse on one of them. I can't take it apart because then they won't honor the repairs. My bed is less than a year old.
Are sales man was great!!!
Love the customer service and product
The salesman was very friendly and knowledgeable about my product.
John was amazing!! He was very knowledgeable in regards to the type of bed we looking for. 1 key thing I liked about John he didn't pressure us he took his time to actually make sure we were getting exactly what we wanted!! Great Job John we will back soon!!
My Delivery did not arrive on the day I was told . It was 2 month's late and the Delivery movers scratch and rip my leather furniture and dented my 2 end table's took forever to get replaced the salesman was very nice on a positive note not the best experience
Glenn was amazing! He walked the entire store with me making sure I was sure about my purchase. He shared ideas with me and it was truly a fun experience. I will be back!
I just purchased a Tempur-pedic mattress! My sales person was Misti Begeman She is fabulous! She explained how the mattress is different from all others. She spent a lot of time helping me decide on the perfect mattress for me! I can’t wait for delivery soon!
The service was great from my salesperson to the manager. I came in wanting a livingroom set that they did not have. My salesperson hunted it down for me so that i could get it. They worked really hard to make sure i was satisfied all the way around.
Jesse and John were super helpful. We needed a recliner to help my son recuperate from his upcoming surgery. We were able to get the chair in two days!
I was so very pleased with the courtesy I was shown!! At first I saw John and told him I would get back. When I was able to make it back to the store John wasn’t there, but Andrew took care of me and let John know, which he did. The price was good and quality very sturdy. Will definitely come back again😊
My parents paid for the furniture in February but they are giving them the run around about the Whereabouts the furniture is.....🤬🤬🤬🤬🤬
This has been the worst furniture buying experience of my life! I ordered a bedroom set in October. Got the mattress within two weeks. The bedroom set didn't come until December 30. Came without the hardware. They had to send the hardware in the mail and then once that came, they sent the workers out to put it together. Opened the box and the whole bedframe was cracked down the entire side. Call customer service to do an exchange and they say to call back in two weeks so the system can catch up. Call in two weeks and they say new set will come in May. There is no way I am waiting until May, so I go into the store and pick a different bed set supposed to be delivered by March 20. It's April 7 and still no word from them. I will never purchase another thing from this company again!
Saleswoman lied said furniture would be delivered on March 31st but we never received a call. Went to the store and another Saleswoman said it was to be delivered April 21st and she would have the store manager contact us about trying to move the delivery date up but she never called either guess once they get the money don't need to be nice if not delivered April 21st rating goes to 1 star and lose my business.
Buyer beware…….Paid $3,900 for a “leather” sectional. I also bought the 5 year Montage warranty. Less than 4 years, the so called leather is peeling. It is also tearing at the seams. Unfortunately my claim was denied. Peeling and seam rips are not covered. Leather shouldn’t peel like this. How can Ashley advertise this as LEATHER! Would the CEO, Mr Wanek find this acceptable in his multi million dollar mansion?! Your company is a disgrace.
I bought a picture that I have been looking at for a long time. I love the picture. The staff worked together to get it off the wall wrapped it completely up and got us out the door. I will be shopping there in the future
Talked on phone we’re real nice then went in to buy couch got help right away
Brandon helped us find the perfect dining set, great customer service, we are sure to be back soon.
In searching for new family room furniture and visiting many furniture stores, we stopped in at Ashley Homestore to view their reclining couches. Brandon welcomed us as we entered the store and offered his help to answer any questions we might have. We found a couch and recliner that we liked and Brandon made sure we got the best deal available. Another Furnishing Specialist, Alison, helped with closing the deal and completing our paperwork. Although we haven't yet scheduled a delivery date, we were very happy with this transaction. Thank you Brandon and Alison for making this purchase a wonderful experience!
We had a great experience at Ashley Furniture tonight. Alex, our sales consultant was very helpful and patient with us.
The salesperson Allison was very patient with me and answered any question I had. I visited the westland location btw. Great showroom and great energy!
Epic Fail. I ordered a 4 Piece sectional in December. Expecting delays. Last week I receive a text notification advising my order was in and to select a delivery date and I would receive a call 48 hours prior to deliver to provide a 3 hr window. I get that call and a voice mail is left to call back for the time. I call back and am told that my order is not ready for delivery. I advised arrangements were made to remove the old furniture and would be without furniture until the order arrives which I am told and additional 2 weeks. The following morning i get another text saying that its in. I call to verify and am told again its not in. I decide to go in store to get the actual details. That same day. The store calls and and wants to schedule delivery. SMH and I explain the series of texts I get and ask if the delivery would be for the day i selected from my original notification. I am told no it would be at least another week. I asked why would i get multiple notifications for delivery if its not ready for delivery? No reasonable answer could be provided. I cant cancel the order. Due to i would have to order from another store and wait an additional 3 to 4 months. So they set me up for the following friday rather than the coming monday and they try to discourage mre from the friday delivery day and mind you the order is not in warehouse. SMH. Dont schedule a delivery day unless it is actually in warehouse and ready for delivery. Dont lie to the customer just to play cate. So i am stuck without furniture in my home for a minimum of a week waiting on verification of an order i was told that was in and ready twice for delivery and they think $150 off my order would satisfy the customer. please. I will not be purchasing/waiting for furniture from Ashley again. All this even after anticipating the delays due to the supply chain. EFF these people
RJ was amazing and helped us out no matter how many questions we had and explained the entire process and stayed with us for the entire time. The whole staff waited after the store close hours just finish our paperwork and helped us out in anyway possible. Would definitely recommend to anyone. And to enjoy the experience as much as possible.
Furniture took 2 months longer than i was expecting. I was excited to set up my delivery for tuesday next week. (Which took over 30 minutes on hold to get done). Then i was called 2 days later to confirm and they tried to tell me it was for another day. We figured that out, or so i thought). Received another message to set up delivery today and upon calling was told that the delivery wasnt set and wouldnt even be available til thursday. Now i have to take another day off to receive my furniture. Needless to say, this will be my 1 and only experience with Ashley Furniture
Excellent service and great prices!
Excellent service, great prices!!
I love Ashley HomeStore the variety is awesome and the sales people are very helpful and not pushy. I have done comparison shopping on more than one occasion to find that their prices are the best. I highly recommend Ashley home store.
the worst experience of my life.
Ordered a dining table, delivered on 3/5/22 damaged. At delivery, we were told not to worry it will be taking care of. As of 3/13/22 still haven’t heard from Ashley as to when our new table will be arriving. Call today and kept getting message, store is closed. Called multiple times finally getting through when choosing the “speak to salesperson”. The women on the phone stated after speaking over me multiple times that she would have to get this approved tomorrow and for me to call her back. I though this was suppose to be taking care of already according to the delivery person/person on the phone on 3/5 . I was going to go back to purchase the matching buffet server and some chairs but not after this experience.
Just walked in... walked through the store, around the whole thing... Not acknowledged. Used the facilities... walked around the other half, still, not even a hello, or we'll be with you... Nothing...
Never going back, its been 8 month my exchange order not delivered every time they scheduled and make a excuse and reschedule. Every time I call customer service they give different status. Its nonsense
easy to shop,salesman was very helpful.
Alex was GREAT 👍
I was hoping for some guidance on an online order with pieces missing. I called on Monday and was told if I heard nothing to call back in a couple of days. I have no idea who I spoke with, but all she did was talk over me and start ranting. And then she hung up on me. I'm pretty sure she never heard a word I said.
Very patient with us as we were picking out furniture for our daughter. Priced a lot of different stuff because she couldn’t make up her mind. I will be going back for a living room set soon
There are nice courtesy friendly listen to your situation give you the best price on anything no sugarcoat just real good sales people
Great salesman-KJ ! Personalized shopping experience
I was told a recliner from a discontinued set could not be sold separately. I never heard that before, so I called customer service and they informed me that wasn't true. They said I could go back to the store and buy the recliner if it was available. I called the store and told them and asked that they hold it. They didn't and the set was sold when I returned. I reached back out to customer service to make it right and they never returned my call or emails. We'll never do business with them again.
Great experience, item ordered and delivered promptly.
Well I ordered 3 end tables in Jan of 2021. Yes that’s over a year ago. I was told 4-6 weeks. I waited about 4 weeks and then sold mine waiting on my new arrival. 4-6 weeks came and gone, then I called 4-6 weeks came and gone again. Every time I called, 4 to 6 weeks. So Oct I finally went in the store to cancel my order. Go figure one week later my order is ready to ship. Delivery 1-5 time frame. Think it showed at 9:30 at night. I open them next day, not even knowing I had to assemble everything there was one smashed corner. I had to send pictures in and they wanted to send a repairman out. After I told them you can’t repair particleboard they agreed to replace it. It’s been on back order since. It’s now Feb, I called and asked for refund for the one table. They told me it doesn’t work like that, all sales are final. I also called the number they leave in reviews and they told me they would review my order and get back with me. Never heard from them again. Needless to say never again. I have a cardboard box collecting dust full of table pieces to show for it. Thank you Ashley
This place have nice collection. Staff helped me to get what I want . Good thing they are not pushy to make us buy .
This place is great, me and wife found what we wanted in a matter of an hour we found our demanded piece to be in great price they also offered us a great discount and the agents were really helpful everything went so smooth and we will be going back there for sure in the near future
KJ was very helpful in getting me and my fiancé a new bed to replace our 20 year old bed we had. Will definitely be going back in the future for more furniture
Was looking for new kitchen chairs. Had looked a lot of places. Online, ran from store to store. As we were going from one place to the next I seen Ashley’s.. I was thinking it was expensive. We went inside anyways, the salesman approached us and was very friendly we told him we were there to look at kitchen chair, he gave us his name and said if we needed anything just let me know.. we picked out a couple chairs and called him over… He gave us prices on them all and dates of when we would get them delivered.. When we start looking for new furniture and home decorating things, Ashley’s will be our first place to start looking… Thank you Ashley’s for being a great store!! Mr. & Mrs. Darrell Anthony 2/12/2022
I've never waited so long to spend my money. Picked out a bed told the sales person. It took almost an hour to pay. At this time I have no idea where I'm supposed to pick it up. Hopefully they'll call next month when it arrives. Update: Finally received the furniture. The 6 weeks turned into nearly 9. The low quality book case bed was damaged with chipped particle board and partially separated panels. It's difficult to believe this garbage is even allowed to be sold. There is no way that the drawers will remain functional if actually used. The cheesey construction will not hold. This furniture could not sustain newlywed activities. I 've learned my lesson. NEVER buy cheap imported furniture. The warehouse pickup took nearly an hour despite I was the only person waiting. I do appreciate the manager responding to poor rating but I'm not interested in waiting months for replacement garbage. I glue screwed and re supported much of this unit. Hopefully it can make it a few years.
Need to post after couch has been repaired. It was ripped during delivery.
Very nice furniture. Great customer service! I love my new couches. They are stunning!
I visited the store twice and had great customer service both times. The team members weren't trying to force me to purchase anything, but they were really helpful and easy to talk to about my furniture needs. It was pleasant shopping experience.
Good customer service
Sales people went above and beyond to take care of us. Very friendly and courteous. Am sending my son and daughter inlaw there and will definitely be a returning customer.
Beyond irritated with this place. In September I ordered a sofa and a chair, and was told it would take around 4 months. They arrived December 18th and we realized the chair was the wrong color. The delivery drivers tell us that someone will contact us soon to get the right one and when they bring us the new one they will also pick up the wrong one. We wait a week, no one contacts us like they said so we reach out to customer service and explain the situation. They say “okay no problem, we’ll send you a text to pick a delivery day”. We pick Friday, January 21st. Friday rolls around and I get another text saying now it will be delivered Tuesday, January 25th. Not the day we picked, but okay we’ll make it work. The time slot was from 2:15-5:15. I wait until 5:30 and then I have to leave to go to work (mind you I’m already late for work at this point). At 6:30 they finally show up and I can see on my cameras that the delivery driver is looking through my windows and trying to open my front door! My boyfriend calls the delivery driver and he tells my boyfriend that he called me and that I told him it was okay they came late. No one called me until they were already at my house. I then call customer service again today and now they’re telling me that my chair isn’t in the warehouse until February 1st. How? when it was apparently on the truck yesterday?? Definitely would not purchase furniture here again.
I went to this establishment to by a couch and was pleasantly surprised at the high quality selection of furniture that was available. Upon entering the store it felt a mechanical because the person that greets you is feeding information into an earpiece to the next person walk you through the store. The person that helped us was Brandon. Great personally. Informative. Sounds like T Pain the rapper. I definitely would recommended this place to anyone looking to buy quality furniture for a fair price.
Customer service was awesome and very helpful! Brandon was professional and helped answer my questions!
I recommend Ashley furniture for the good quality merchandise and the workers are very considerate and very helpful
good quality for prices, friendly and knowledgable staff
Went looking for a TV stand we seen online but they didn't have it in store. Met KJ at the front of the store (employee) he was really cool not pushy and just offered to help if we needed him. I decided to go ask about the TV stand and see how long it would be to perhaps order online.....it's only around 12-16 weeks but even better than that he told us it was $200 cheaper! Now that made it worth shopping at Ashley's....you just gained a future customer!
Great service at Westland store. I have had many visits. I would recommend Ashley and especially Westland store. They are amazing and would appreciate your time you spent with them. I worked with an associate who addressed our issue and would go out of her ways to help me. No doubt in giving 5 stars.
Great Customer Service They were very Customer friendly and customer focused. Listened as I described what I wanted to purchase. Provided Interior decorating suggestions that fit in with my current decor. They were very patient, courteous, and helpful. I found what I was looking for and more; I purchased my new furniture with a smile on my face. 😃
Would Recommend Sales Associate Kj!
Our sales person KJ is awesome!!! He’s very professional with a personality as well. When we are making big purchases like furniture we always enjoy a pleasant person to make our experience that much better!!! Thanks so much KJ!!!
Hugh was great! He was personable and not pushy. He helped us find great new furniture for our living room and provided answers to all of our questions. Best experience we have had at a furniture store. We’re excited to get our new loveseat and sofa!
I love the quality of the furniture, it's expensive looking, well made, rich colors, the prices are GREAT!!!
My experience was great! My sales rep KJ was very helpful and kind he knew exactly what I wanted. I will definitely shop back at ashely!As my wife suggested ❤️💍❤️
I just love Ashley Homestore! Their furniture is not only beautiful but also well made. The sales people are super nice & willing to go that extra mile for their customers. Their financing has also really helped my credit score!
Store was clean and my sales lady was so personal helpful , and professional my experience was a overall joy
Great service. Excellent prices
Allison was wonderful. Helped with our purchase of a love seat and end table. Quick and easy transaction. Would definitely recommend shopping at Ashley Furniture.
I enjoyed my shopping experience today. The staff was much better than the service I received about 2 years ago. I was ready to write Ashley off but decided to give it one more try. I must say I'm glad I did, because they redeemed themselves. I arrived, I said what I was looking for, and that's exactly what I received. I'm looking forward to returning to the store for a future purchase.
Happy Ashley furniture store is open. Salesman was low pressure. Order bed and frame just disappointed I have to wait so long to get it.
I ordered a dining room set back in June. I’m now on my 4th delivery and still don’t have what I ordered due to it coming damaged. I now don’t have enough room for my family at Christmas and they will not refund my money
The store and Salespeople were fantastic. That's the last good thing I'll have to say. We just ordered a bedroom set. The quality was so poor, not 1 piece made it into the bedroom intact. One if the Dressers was so bad they didn't even take it off the truck. Bashed dented and scratched, holes in the bottom of drawers (which they tried to hide), bearings rolling across the floor because the slides on the drawers were falling apart. Unbelievable bad. And once you sign your stuck with it. Do not let them set 1 foot in your house until you have inspected it. once it comes inside they will not take it back. No return policy. You've been warned. It will not be the same quality as the showroom piece.
Individual workers are pleasant to work with but the customer service (CS) is absolute trash. Had to cancel a product because of covid delays, the first CS person told me I was never charged so no refund to be issued. This was false, so when I called back the second CS person said 48 hrs to refund. Called back day 3 and was told by the third CS person a refund ticket was never processed. "You will get confirmation of refund intent in 48 hrs." Call again 72 hrs later because no refund or confirmation. 4th CS person tells me it should be processed and I just have to wait 3-5 business days. I ask her for a direct confirmation email and I was told she can't. I have no confirmation and no refund yet. We'll see how this goes, but if you can't get your product right away DO NOT buy from here.
These people are really nice and helpful until they get your money. I've had 3 delivery attempts now. 1st was damaged, 2nd was canceled for no reason and the 3rd was a drop off of another damaged bed frame. They refuse to help. Customer service says to call the store and the store won't return calls. Nothing but problems.
Buying the recliner we took home with us was one is f the best shopping experiences I have had in recent memory. Our salesman was knowledgeable and worked very hard to make the sale. We kept running into obstacles, one of which was availability. The recliner we decided on was not available for over 6 months, so he sold me the floor model at an unbelievably low price. It was a price I couldn’t pass up! The customer service I received was outstanding, and did the mention he was very nice. I will highly recommend Ashley Homestore to my family and friends, just a great shopping experience at a time when I really needed one!
I stopped at the Westland store on Sunday 12/5 and the new salesman Bob was very helpful along with Alison who wrote up my order. Everything was in stock. Very busy store and a very nice shopping experience.
They have a nice selection of furniture at reasonable prices. our salesperson was very helpful.
What a great experience. We were given top notch customer service and got a great sectional. Would highly recommend,
Had a great experience and they have wonderful pieces.
My wife and I bought a recliner and love seat and chair with ottoman from Brandon he was able to give us a great deal. Thanks again.
I went in looking for a chair. I came out with a whole living room set. KJ was a true pleasure to work with. He was very busy and I understand that (in these times). I was having a hard time making up my mind and appreciate his patience and lack of pushiest that we often feel walking into stores like this. In between talking with him, I was checked on several times by the store manager. I do not remember her name but appreciate her friendliness and patience as well. My Furniture has not been delivered yet but my experience has been grand so far.
Do not expect to get any resolution if you have a issue with a delivery! This is the worst customer service I have ever dealt with. They tell us they are gonna deliver our bed frame and mattress set, they show up with only a headboard and side rails. We call, are told that it would be 2 weeks before they can deliver the footboard along with the box spring and mattress. When they do show up for delivery and assembly it turns out the side rails are the wrong ones from the previous delivery. We have called the warehouse, 1800 number, and gone to the store and dealt with the manager to no resolution. So far 4 weeks with sleeping on the floor. They tell us now that they will deliver our headboard in 2 days…..really??? We already have that, we call after being left on hold for 30 minutes at a time (the 12th call at his point)….to be told that our side rails won’t be delivered until March 2022…..we originally made this order in July 2021. It does not matter who we have dealt with, everyone says that they will get to the bottom of it, and they never call back… DO NOT PURCHASE FROM THIS COMPANY!!!! When asked to speak to a DISTRICT MANAGER they say they can’t do that!!!!
My sales lady was awesome and kind , she understood what i wanted and went beyond to even find me exactly what i was looking for ! The process was fast and easy and i fell I love with the store completely ♥️♥️ I will definitely be a returning customer
my mother in law bought a bedroom set almost 2 months ago and still hasn't recieved it!!!!
Allison and Mr. Red were very accommodating they worked through all the options and made me feel like a happy customer. Will be back again soon.
Absolutely terrible service. We purchased a 3 piece sectional sofa in dark gray (slate) 1st time buying from Ashley Furniture, delivered on a Friday, the color was actually a blue jean color, one of the arm rests makes a noise as if there is a broken piece inside every time you sit or press against it, I paid for delivery and set up, but it was just placed in my living room in random pieces, a few of the legs are loose, and one of the cushions seem defective. I immediately called to have it returned, waited and hour to speak to someone, only to be told “if customer service takes too long to answer you get deferred to me, the shipping department” I then had to wait another hour on hold, the lady I spoke with said he was the correct person I needed to speak with, he was the one that would pick up the sofa and give the refund, she clearly wasn’t happy about it, I couldn’t tell if she was mad at me, or the guy that deferred my phone call to her, put me on hold… again. When she came back she said “I have it all set up for them to pick up your sofa on Monday and a full refund will be applied to your card” …. Well here is Monday and After waiting over 3 hours and speaking with about 5 or 6 different people, I am told that nothing of the sort has been initiated… there is no documentation whatsoever by this lady. Then I finally have what I think is closure and someone picking up the couch, the representative sends me to another person to schedule pick up, the person picks up and says “we will pick it up if you are doing an exchange only”… ABSOLUTELY NOT… After all this runaround with customer service and speaking to a million different people and not getting anywhere? NOT ONE PERSON ASKED ME WHAT WAS WRONG WITH THE SOFA AND WHY I WAS RETURNING IT!? I will never recommend this company again… nor will I ever purchase from them again.
It was a good experience the first time I was there he sold me something that wasn’t right it was not a zero wall unit but my second time around I found somebody that knew about them and it was a great experience
I got lucky and spoke to the one person that had knowledge the others were new employees and didn’t have any knowledge of how the store was ran all in all it was a very good experience
Great furniture and wonderful sales staff
Meet with Te at the Westland store. He was showing me what I was looking for and not having me wonder around the store. Now just have to wait for delivery.
The staff went out of there way to help us get the best mattress for a great price.
Great furniture and wonderful sales staff
I bought a bed, mattress, and box spring. I was thinking that everything would be delivered in one delivery. The first delivery I got a headboard and side rails. Nobody could tell me where the footboard was. Second delivery I got the footboard, mattress, and box springs but the previous delivery left the wrong side rails. Now I have to wait to see how long until the third delivery while my mattress is lying on the floor. The 1-800 customer service was horrible. The manager at the store is the only one getting anywhere. Completely unsatisfied. So glad I didn’t order a complete bedroom set.
Lied to us about how long the couch would take just for business , will never do business with them ever again. Unreal.
You can shop in store or online and you don’t have to wait as long is you have to wait at Gardner White
Our Sales rep was great! Our purchase went smooth and quick. Very good selection of furniture which we needed quite a bit. Very friendly team here!
The experience was great Allison was amazing and so helpful will definitely be going back and this was my 1st time ever shopping here
ZERO STARTS. Purchased furniture from this store and was told 8-12 weeks for delivery, we thought ok no problem. 8 to 12 came and past us up by a month. We call and they keep telling us this date and that date. Now February ? You have to be kidding me, right ? These people do not care. Stay away. Do not even go here to visit. Buy somewhere else.
Had a great experience in the store tonight, even though the store was very short staffed I felt welcomed to ask questions and the employee rotated between myself and several other customers often.
Brandon from the store in Westland MI was absolutely great! His customer service was amazing from beginning of our encounter to the end.
This company has the worst costumer service and products. We received a table and within two weeks it was braking and chipping. We had no help from the store or the customer support. Please do not waste your money or time and shop else where.
Brandon was very helpful
I wrote a review 7 months ago and have had to force my issues to be solved. Then was hit with a interest charge that should not have happened. However due to bad customer service and the amount of time that it took for anyone to due anything a window I had for the correction lapsed. I am currently dealing with multiple Er tickets that no one will contact me on. The only contact I have is to drive to the store and speak to the same associate that I personally can say is doing nothing. Worst experience of my life when it comes to purchase anything. Shame on Ashley furniture for letting this get to this point.
Scammers and thieves, avoid at all costs.
The sales lady was such a nice person. Not pushy or overbearing at all. Really liked her.
Our visit was really great and the sales representative was really helpful!
My experience was great! My sales rep KJ was very helpful and kind he knew exactly what I wanted. I will definitely shop back at ashely!
We went into the store in early September to order a new mattress and adjustable base. We specifically asked before purchasing how long it would take for delivery and were assured that it should only take 2-3 weeks and that the items were in stock. We set a delivery date for 9/22 on that date and we were pretty happy with the situation. We used the store credit we received from the purchase to buy a pillow which was supposed to be delivered within a week. We took off work and waited for delivery on 9/22. The delivery never occurred and we received no phone call letting us know that the delivery was delayed. We contacted customer service and they assured us that the deliver would take place on 9/27. Everyone is dealing with delays due to COVID and staffing shortages so we understood and planned on taking 9/27 off work for delivery. Again, we waited for delivery on 9/27 and the delivery did not occur and we also received no notice that the delivery was delayed. The following day my spouse went into Ashley Homestore to figure out what was going on. They were apologetic and indicated the item was not in stock and scheduled a new delivery date for 10/19. Again, we were patient with the situation as we understand that most companies are having supply chain issues. We were hopeful this time as we received communication regarding our delivery dates a few days before and sent confirmations that we were going to be home that day. We again took the day off work on 10/19 and waited for the delivery. We called midway through our delivery window to confirm that the mattress would be delivered and we were told by their customer service that the delivery had been cancelled for 10/19, would not occur, and that we needed to go to the Ashley Homestore to see what was going on. We went to the Ashley Homestore and the sales person looked up the order, they indicated that they were unsure why the mattress was not delivered prior, but indicated that mattress was taken off of the truck in Chicago for an unspecified reason. They were unable to resolve the issue because at the time there was no manager working at the store. They assured us they would send an expedited email to corporate and their management to address our issue and that we would have a response within three (3) hours. We received no response from their corporate and management. Later that day before closing we went into the store and cancelled the order requesting a full refund. They instructed us that we would have to return the pillow we ordered with the credit from the purchase. Only problem is we never actually received the pillow from the initial order. Needless to say we were disappointed with this experience as it cost us three (3) days of work and multiple trips to the store. After cancellation the past two (2) days we have received at least 2 phone calls and messages a day from their automated service trying to schedule delivery of the cancelled order from mid November. We are hoping our refund gets processed correctly. We had broken down, removed, and sold our other bed frame prior to 9/22 so we have been sleeping on cots and twin mattresses for the past month or so. My spouse is 30 weeks pregnant so this has not been the most ideal situation. Accurate and timely communication from Ashley Homestore could have helped us avoid this situation. The good news is that we ultimately ordered a really nice mattress from Mattress Firm and have had a great experience thus far.
If I could give this company zero stars I would. We went into the store in early September to order a new mattress and adjustable base. We specifically asked before purchasing how long it would take for delivery and were assured that it should only take 2-3 weeks and that the items were in stock. We set a delivery date for 9/22 on that date and we were pretty happy with the situation. We used the store credit we received from the purchase to buy a pillow which was supposed to be delivered within a week. We took off work and waited for delivery on 9/22. The delivery never occurred and we received no phone call letting us know that the delivery was delayed. We contacted customer service and they assured us that the deliver would take place on 9/27. Everyone is dealing with delays due to COVID and staffing shortages so we understood and planned on taking 9/27 off work for delivery. Again, we waited for delivery on 9/27 and the delivery did not occur and we also received no notice that the delivery was delayed. The following day my spouse went into Ashley Homestore to figure out what was going on. They were apologetic and indicated the item was not in stock and scheduled a new delivery date for 10/19. Again, we were patient with the situation as we understand that most companies are having supply chain issues. We were hopeful this time as we received communication regarding our delivery dates a few days before and sent confirmations that we were going to be home that day. We again took the day off work on 10/19 and waited for the delivery. We called midway through our delivery window to confirm that the mattress would be delivered and we were told by their customer service that the delivery had been cancelled for 10/19, would not occur, and that we needed to go to the Ashley Homestore to see what was going on. We went to the Ashley Homestore and the sales person looked up the order, they indicated that they were unsure why the mattress was delivered prior, but indicated that mattress was taken off of the truck in Chicago for an unspecified reason. They were unable to resolve the issue because at the time there was no manager working at the store. They assured us they would send an expedited email to corporate and their management to address our issue and that we would have a response within three (3) hours. We received no response from their corporate and management. Later that day before closing we went into the store and cancelled the order requesting a full refund. They instructed us that we would have to return the pillow we ordered with the credit from the purchase. Only problem is we never actually received the pillow from the initial order. Needless to say we were disappointed with this experience as it cost us three (3) days of work and multiple trips to the store. We had broken down, removed, and sold our other bed frame prior to 9/22 so we have been sleeping on cots and twin mattresses for the past month or so. My spouse is 30 weeks pregnant so this has not been the most ideal situation. Accurate and timely communication from Ashley Homestore could have helped us avoid this situation. The good news is that we ultimately ordered a really nice mattress from Mattress Firm and have had a great experience thus far. Should have went with them in the first place.
Excellent service. My salesperson was very knowledgeable and helpful.
If I could give this company zero stars I would. We went into the store in early September to order a new mattress and adjustable base. We specifically asked before purchasing how long it would take for delivery and were assured that it should only take 2-3 weeks and that the items were in stock. We set a delivery date for 9/22 on that date and we were pretty happy with the situation. We used the store credit we received from the purchase to buy a pillow which was supposed to be delivered within a week. We took off work and waited for delivery on 9/22. The delivery never occurred and we received no phone call letting us know that the delivery was delayed. We contacted customer service and they assured us that the deliver would take place on 9/27. Everyone is dealing with delays due to COVID and staffing shortages so we understood and planned on taking 9/27 off work for delivery. Again, we waited for delivery on 9/27 and the delivery did not occur and we also received no notice that the delivery was delayed. The following day my spouse went into Ashley Homestore to figure out what was going on. They were apologetic and indicated the item was not in stock and scheduled a new delivery date for 10/19. Again, we were patient with the situation as we understand that most companies are having supply chain issues. We were hopeful this time as we received communication regarding our delivery dates a few days before and sent confirmations that we were going to be home that day. We again took the day off work on 10/19 and waited for the delivery. We called midway through our delivery window to confirm that the mattress would be delivered and we were told by their customer service that the delivery had been cancelled for 10/19, would not occur, and that we needed to go to the Ashley Homestore to see what was going on.We went to the Ashley Homestore and the sales person looked up the order, they indicated that they were unsure why the mattress was delivered prior, but indicated that mattress was taken off of the truck in Chicago for an unspecified reason. They were unable to resolve the issue because at the time there was no manager working at the store. They assured us they would send an expedited email to corporate and their management to address our issue and that we would have a response within three (3) hours. We received no response from their corporate and management.Later that day before closing we went into the store and cancelled the order requesting a full refund. They instructed us that we would have to return the pillow we ordered with the credit from the purchase. Only problem is we never actually received the pillow from the initial order. Needless to say we were disappointed with this experience as it cost us three (3) days of work and multiple trips to the store.We had broken down, removed, and sold our other bed frame prior to 9/22 so we have been sleeping on cots and twin mattresses for the past month or so. My spouse is 30 weeks pregnant so this has not been the most ideal situation. Accurate and timely communication from Ashley Homestore could have helped us avoid this situation. The good news is that we ultimately ordered a really nice mattress from Mattress Firm and have had a great experience thus far. Should have went with them in the first place.
Our sales person, Brandon, was fantastic. Energetic, patient and he listened to what we wanted and our budget. We had gone back two other times and he remembered us each time. I will definitely buy from him again.
KJ was very helpful and provided great customer service, attention snd information. I would recommend thus store Great quailty
Very nice sales team and great deals :)
KJ at the Westland store was very helpful, immediately understood my particular need and exactly what I was looking for. Found the correct solution and went out of his way to make it happen.
Great service very helpful no problem in finding what I needed. Went to Value City and they had nothing l should have went to Ashley HomeStore first!!💕
Our experience was great. Our sales rep. Was informative and gave us plenty of space to shop freely. We will definitely come back when we have another home need.
Brandon very nice, funny, friendly and his co-worker she was also helpful as well. I would go back there to shop.
The sales staff were great. The rest of the experience has been awful. Originally told it would be 2 months before we would get the furniture that we've already paid for, we're now going on 4 months with no end in sight. We've been told that some of our order is available, and then it's not. Customer service can't seem to give us a straight answer. We have actually been flat out lied to. We blocked out our day, thinking that there would be a delivery. When nothing arrived we called to find out that no such delivery had been scheduled, and the person who told us that it had couldn't possibly have done that. This is absolutely infuriating! Don't waste your time or your money.
Been waiting almost a full year for a replacement or refund and furniture that was delivered damaged
Well... went in because I had seen a bed frame online I wanted to look at... left with a top of the line mattress 🤦♀️ never thought I'd spend so much on a mattress but when I tell you it's the greatest thing I've ever felt, it truly is! The interest free investment in amazing sleep is completely worth it to me. Especially after losing everything in a flood and sleeping on either an air mattress or futon the last 3 months 😭 The sleep Dr was great at answering all questions, super friendly and obviously good at her job because she sold me and my fiance almost immediately! I'm still trying to shake the shock and scared feeling of spending so much but I know once my new bed arrives next week I'll be forever grateful! Had a really good experience here and will shop here again for other things. Definitely a ton better than my previous furniture shopping experience with Gardner White!
Stay away don't waste your time. They don't care about their customers. Don't let their replies fool you with the email us to fix the issue. We emailed and they said they're not liable for their faulty low quality furniture 72 hours after you receive it even with the warranty you purchase lol what a joke just goes to show how low quality their stuff is. We had our furniture less than a year and it already fell apart. Do not purchase from them
It was an amazing shopping experience! We didn’t feel pressured our sales representative was knowledgeable, helpful, friendly and gave us options. Brandon in the Westland location was awesome!!!!
Experience was great. Sales associate was friendly and knowledgeable. Purchase went smoothly.
Great place with great prices in couches and anything you need.
Racheal who helped us was very nice and polite and gave us our space to look around for ourselves. The other employees were very kind as well they acknowledge you.
Absolute horrible experience. Delivery was a no show, no call. Manager at store was dismissive without explanation. When furniture was delivered, there were damaged items, the bed was put together incorrectly and is missing the middle supports. It’s been a month and I have been sent in circles from the store, customer service to the damage department. No one has resolved the issues, no one has called back. Not to mention the hassle because they incorrectly entered information for the 0% financing. Trust me and save yourself the frustration & time by going somewhere else!
KJ was an awesome and attentive salesperson. I had a great experience!
Had a good salesman and got a great deal on labor day. One of the few stores that sold a chaise that'll fit in my living room.
We bought a couch 1 1/2 years ago, this piece of wood came out of the back. It’s been one of the worst experiences with the manager at the store won’t respond back after I talked to her and the customer services gives me the round around. I bought insurance to make sure if anything happened, the insurance would help. They said that the insurance won’t cover it. I’m extremely aggravated, the CEO won’t answer the emails and they are not doing anything about it. I’ve called the manager MULTIPLE times hoping we could get it fixed or replaced, and they have don’t nothing. This furniture is junk!!!!
Friendly and helpful service!
My wife and I just bought a house and needed a new bedroom set and couch so we thought we’d give Ashley’s a try in Westland MI. All I have to say is the employees were amazing. Super nice people with personality. We did wind up buying a couch, love seat, and bedroom set from here and are looking forward to doing more business with them in the future. I gave 4 stars due to wait times for delivery, but with that said everywhere is slow because of COVID. Highly recommend Kia as a sales rep super sweet lady.
K.J. And Kaiya were absolutely wonderful! They took their time helping us find our perfect family room set. We spent nearly 3 hours talking with them as we went over every single detail regarding the furniture as well as their financing. They made us feel comfortable & welcome right off the bat, would 100% recommend K.J. & Kaiya to everyone we know that wants to buy furniture.
My salesperson Kaila was great. She showed us 10 different couches, various price ranges and helped us babysit our 2 year old daughter. Her follow up was excellent the next day and I enjoyed the whole process. Great price on a great couch!
The sales lady was very nice and informative. She meet all our needs and she went above and beyond. She took time to address all of our concerns.
The staff was attentive.
We were greeted warmly by Terrence who immediately explained how the store was set up. We quickly were able to find the dining room set we wanted, where Terrence and the assistance of other staff, we were able to complete the transaction. I was happily surprised that the quality of Ashley furniture was much higher than I expected. I am looking forward to having my Thanksgiving dinner on the beautiful set we purchased, which includes a side board, something I have long wanted. It was a very positive experience and the whole staff was friendly and patient.
Found my 8 foot Dinning room table and chairs. Todd Miner was very helpful, patient and kind. Even the manager who came by to meet and assist was a lovely person and went the extra mile for us. Check them out!!
DO NOT BUY FROM HERE! Been waiting for months. Was told would have my furniture that I order in March in May then they moved it to June then brought part of it at the end of May and now in August they can’t tell me when they can deliver the rest of it. No one will ever get back to me and even my sales person Melissa is hard to get a hold of but will occasionally send an email back saying she look in to it but then nothing after that. 6 months and still don’t know when I will get delivery.
Terrible customer service, terrible delivery service & terrible management all around! Stay away from this store!!
Staff was helpful.
The staff were very helpful and sweet! They guided us through a few different options of products we were looking for, were responsive to our comments and found us something to meet our needs! Overall a wonderful experience and quality furniture at a decent price.
The employee who greeted me at the door was very friendly and helpful. He seemed knowledgeable and was easy to work with through the whole process.
Unfortunately i did not receive the same level of customer service as others. Very Disappointing!
Absolutely loved kaiya and allison. They help you in every way they can. Will be recommending this store and these employees to everyone. They will make it happen for you.
Amazing team! They work so hard to get what you want and at a reasonable price. Great customer service and the highest level of personal a attention. I am a very picky type of customer specially when making a large purchase like for my living room set. The team really went above and beyond to help my family to get a beautiful living room setting and for that I am forever thankful. I highly recommend this store at Livonia, MI, if you are looking for a personal and customized attention, great price and the most amazing selection you better make it there!!! Special thanks to Alison and kaiya you ladies rock and made our dreams of a great living room possible. Thousand thanks!!!
We went to the store for the first time to purchase a new mattress, and the mattress dr was a great help. She also recommend the mattress cover with cool touch. We had a great first experience
Absolute trash. I was told my bed would be delivered within a month. Two after the original delivery date they say it will be another 3 weeks and again it didn’t show up and now I’m being told another 3-5 weeks. Would not recommend buying anything from this place to anyone ever. Absolutely regret purchasing my bed through them.
Store was busy but sales people were attentive and efficient. Knowledgeable about products and ready with helpful suggestions.
Very friendly staff and I was able to find everything I was looking for, not to mention very affordable price compared to other furniture stores.
Great service from my salesperson, Juan! Friendly, helpful but not pushy, and I was happy with the price!
well done sir. u guys are great with people.
We had a great experience here. The sales people are very knowledgeable and helpful. It took us some time to make our final decisions and our salesperson was very patient and allowed us to take as much time as we needed. Can’t wait to get our furniture now. I find it necessary to revise this post. I ended up canceling this entire order! After several attempts to schedule delivery and cancelled delivery dates I was told that they did not deliver to my address. This was something I specifically asked prior to placing the order, I was assured that delivery to my area would not be a problem. I was told to rent a truck and pick up the furniture myself! I said no thanks, cancelled the entire order. Very disappointing!
Brenda is awesome. Just ask for her and hand her your debit card. She is the best sales person ever. A real person down to earth. She loves dogs and she is a great lady. Thank you Brenda for all your help!
Brandon helped me get approved for a much needed bed. He was polite,patient,funny and helpful!!! The staff as a whole were very courteous and kind. Come here for your furniture needs!!!! 🤗💪🏾🥳
Great selection of furniture, KJ the salesman at Ashley in Westland MI is great salesman, professional and kind. He saved us a lot of money.
I went in to the Westland location looking to purchase a mattress. Brandon L. assisted me. He was very knowledgeable, patient, and answered all of my questions. He helped me pick out the bed that best fulfilled me needs. To make it even better, it was a relatively easy process and didn't take long at all!
Salesman was knowledgeable, pleasant helpful. I brought an adjustable bed and can't wait sleep on it.
I visited several other stores looking for furniture and their customer service was not good. Walked into Ashley Furniture and was greeted and helped. Thanks Dave for your patience and assisting me with my purchase.
The store was nice with a great selection of furniture. Great customer service, Alison was really helpful. Thank you for making our first furniture purchase so easy!
amazing product and service
So far so good. The visit was great, my wife and I purchased a living room set, the salesman Dave was pleasant and informative and all went smooth. That's all I can so far and I will update my review as I get the merchandise.
The person who assisted us (I believe it was Kijana) was very helpful and gave us a lot of information. He also was very respectful of our space and knew when to let us look on our own and when to come over to help us with our questions!
Awesome service people they take care of you
The salesman KJ was professional and quick, getting me exactly what I wanted
Nice store, good collection, and sales person was very helpful and not pushy.
Great selection of furniture at prices that won't brake the bank. The entire staff is very friendly and don't try to pressure you into buying things. I will definitely buy from them again!
I called this Ashley location to ask about purchasing a bed and having it delivered, and Alexis was great about helping me out! Answered all my questions and I ended up going into the store later that day. She sat down with me and was very conversational and dedicated to getting me the best deal with financing. Enjoyed my experience and am very excited to get my new bed!
Absolutely awful! The sales people we dealt with at the store were good but we had issues with our furniture arriving damaged and then the replacement furniture arriving damaged. We visited the store for help with this issue, we were told we would be contacted by the store manager and (shocker) never received a call even after I called AGAIN to follow up. Don’t purchase from Ashley! If you have any issue, big or small, you will get the runaround to resolve it.
stay away. the products themselves are ok, but customer service is a waking nightmare. edit: just for the record, I did what the owner below told me to do, and a week later it's done me zero good whatsoever. still, stay away
best furniture store i visited all the other stores around me all of them had the same furniture nothing unique but this store had compeletly different taste
We quickly found the sectional we wanted and the sales associate answered all of our questions.
Ordered from here,got my bed in a matter of weeks..2 gentlemen delivered and set up..cleaned up after themselves and were polite.
Bought a couch for my new house. Service was terrific!! Thanks, K.J.!!
Great quality furniture. Customer service was phenomenal!
Brenda was super helpful and she knows her furniture. She wasn’t pushy in anyway and I really appreciate that! Looking forward to buying more items at Ashley HomeStore In Westland.
Great sales team, great prices and nice selection.
sales person was knowledgeable and Curtis
Was helped and not over crowded by sales team they were helpful I ended up buying, but I have to wait 18 weeks to get my items, that really sucks but covid has ruined all 2020 for us what can ya do first time experiencing a transaction with Ashley home will always consider in the future as long as whwn my items do get here they survived there 18 week transit.
It was amazing experience with Ashley store at Westland
Great customer service and got exactly what I wanted..
An absolute nightmare from start to finish. Extended the arrival date by three months. Delivery arrived today and the delivery personnel completely tore up the couch. The worst company I have ever dealt with. The entire experience was atrocious.
Buying nothing from this place too much to go into just don't go there
Excellent customer service! Left with exactly what I wanted and savings! Will definitely go back for more.
Loved the salesperson was so attentive and informative! Can’t wait to get my new bed & mattress!!!
I've been in the Westland Ashley HomeStore a couple times look around. Beautiful furniture. I LOVE the layout of the store - by design style! Today I visited to purchase office furniture. Quick, easy and it'll be here in 3 weeks - not too bad for 2021! 😆 The salesperson was fantastic. I definitely recommend the store! Even other guests were friendly - we chatted about a couch we were sitting on - SO COMFY!
Kj greeted me at the door I told him what I was looking for he took me right to it he was very polite and patient with me just over all he was very good at his job
A great place to do business
Everyone at the Westland store are so nice. We bought a power sofa & bedroom set. Nice furniture. Only bad part was something bit me while we were looking at the mattresses.
kJ was awesome and store pretty and clean with great selection. kJ was helpful but not high pressure
KJ was very professional and efficient. Found what I wanted and filled the order. Will update if receive order when estimated delivery
Staff was friendly and purchase was smooth.
As of now and the 5 months I’ve been dealing with them, Ashley Furniture have by far been one of the worst customer service experiences I have had. Our first problem was a broken bed that was delivered, and after almost a solid week of phone calls, customer service just hanging up on me, and being extremely rude, we finally had our bed delivered by extremely unprofessional delivery men. You can’t get anyone to return your calls. Or even answer the phone. I’m almost 6 months out without my furniture (I was told 3 months). I was never contacted to be told that I need to make an exchange on a piece of my sectional. Never contacted to be informed that our 3 month wait has turned into 9 months. Every person I talk to tells me a different story regarding the status of my furniture. From beginning to end, I would not recommend.
Amazing customer service, amazing deals, very attentive and informative salesperson. Top notch service and the quality of the merchandise is amazing and well made.
Worst store ever! Please don’t buy anything from here! You will regret it! Nothing but problems. Bought a bed set and after 4 deliveries and no furniture time to cancel. Furniture scratched and broken!
My sales agent was very pleasant & helpful. I will definitely be returning and telling friends how beautifully the furniture is displayed.
Wonderful store my first time in and I lucked out and got the best salesman ever Brandon
Found exactly what I was looking for and my sales person was helpful and professional. I will be back.
Great selection of furniture and sales staff gives you space to walk around freely but happy to answer any questions! Ended up purchasing new couches and sales rep was super friendly, knowledgeable and made the transaction super easy and fast!
My husband and i shopped at the westland store. This is our second room we have furnished with stuff from Ashleys and we love the quality of the furniture as well as the customer service!
Brenda was super helpful!! She was very professional and personable. She went above and beyond the whole experience. She allowed me to look around and then checked back in with me. She answered all my questions and gave me great insight on some things. Very honest and down to earth. She was kind and made me feel like I’ve known her for years! I’ll recommend her to anyone.
Alison was very helpful and respectful. She wasn’t pushy. She was able to assist us with purchasing multiple pieces of furniture at a great discount.
The furniture is such nice quality but the customer service is horrible. Ordered furniture fir my daughter and received half of it after 3 months the other half came 4 months later. Happy days right nope no brackets for the mirrors. That can 3 weeks later. We were told to email Alysssa Bailey. 2 weeks go by no response, I go up there on my day off as managers only work during the day m-f. Of course they are all on lunch. So I am sitting here waiting as I type. I have been told there is one person that schedules the delivery through a 3rd party and I am scheduled but no one has access to the system to tell me the date or time. Luckily my husband is working from home these days. Hopefully Alyssa Bailey can help me with that when she gets back. I would not recommend this company at all! I bought a lot of their furniture when Art Van was around so I was super excited when I saw they opened their own store. Boy have I been disappointed! You would think a national chain would have a much better way of delivering their products. I’ll just stick to wayfair as they have figured it out.
Call center customer service is non existent.
Customer service in store was good but the delivery process was horrible! First of all my furniture was on back order and took almost 2 months to even get to me. When my furniture did arrive, I was told that they would haul away my old king sized bed, but the delivery guys came unprepared for that. The two men had an attitude and seemed like I was putting them out. They refused to take my old set and told me that I would have to call and schedule a pick up. The problem with that? , YOU WILL BE ON HOLD FOR OVER AN HOUR!!! Their phone customer service is ridiculous. After scheduling a pick up, they never even showed up! Now I have to pay out of pocket to have it removed by someone else! I will NEVER shop with Ashley ever again!
The sales representative that we spoke to was very helpful!! We knew what we wanted and were able to order over the phone and it took less than 15 minutes! Excited to enjoy our new furniture!
Went in for a couch and a chair, ended up with couch, love set, leather chair and arm chair. Couldn’t pass them up. Prices were great and furniture was beautiful, well made and comfortable. So glad I went in. Store employee was super nice and helpful. I highly recommend Ashley Homestore.
Went to the Westland store and was very happy with Brandon's knowledge of the sleeper sofas that we we interested in. Would have given 5 stars if additional color choices were available. Looking forward to when our new couch arrives!
So. I NEVER post public reviews. However I had to take the time to tell you all NOT to order from them! Very Unprofessional and Unorganized! It has been a very negative experience. I went into the Woodhaven store and ordered a chaise sofa 3 weeks ago. I never received any invoice or any way to check the status of my order. I finally reached someone online today who told me my delivery has been delayed. I don’t I understand why I wasn’t notified of the delay?... This stores’ online app is very subpar. I will not be ordering anything else from them. Save yourself the headache!
Good experience. Alison was very helpful in finding the bed and foundation that best suited us.
The lady how help me, BRENDA SHE WAS VERY AND SUPER NICE. THANK YOU Brenda
I visited Ashley home store to find a bedroom set for a teenager and a dinette set. My sales person was Farrah. She was very friendly, helpful, patient and professional.
Worst customer service I've ever dealt with. Have been extremely patient. I ordered my furniture 7 months ago, I still haven't received it. The store will never answer the phone, customer service line tells you it will be here in 2 weeks every time. They've had my money for 7 months but I still have no furniture. Constantly get no actual real information and just get told the same duck and dodge story. Went to gardner white and was able to get dining room table delivered the same day about a week ago.
It was a very laid-back, chill experience. Staff was easy-going, friendly, straight-forward. No pressure . Branden was amazing and I will always go back to him.
Nice selection of furniture. Very nice staff. We worked with Jim. No high pressure. Did not follow us everywhere. Good prices. Bought several pieces.
Thank you Brenda at the Westland Michigan location for the best customer service! Can’t wait until we receive the new chair.
Store is bright and easy to meander through. My salesperson, Alison, was friendly, knowledgeable, and although she was helping others at the same time, she continued to check on me. She was unobtrusive until I was ready to order. Very good shopping experience.
Allison our sales lady, was very friendly and gave us our time to look around and not feel watched or pressured. we are excited to get our furniture. bummed about the 12/16 week delivery. but to be expected with covid.
Very unprofessional when it comes to delivery and the scheduling for delivery. U was told multiple dates of when I can receive my furniture its going on 3 months and still haven't received anything. I will never purchase any furniture from Ashley ever again. And recommend to ship somewhere else if you want you furniture on time and handled professionally
If I could leave zero stars I would. Our sectional was delivered in January and upon delivery we were notified the right side did not have the spots drilled for the legs to go in, they suggested to accept the delivery and contact the store for a technician to come out. We were sure to do so and we were told someone would contact us, after waiting a month we were told that a delivery was scheduled for Feb 14th ( l still have the voice mail saying this) we waited and waited and no one ever showed up. I then tried contacting the store and no one would ever answer. After talking with a customer service rep on Facebook I was told I was mistaken and our re-order would not be available till March 3rd! I then left another bad review and was swiftly contacted bye another customer service rep who assured me this would be taken care of along with a manager from the store who also was in contact with me. It wasn’t until after the 3rd we finally received a call for delivery on March 19th. The delivery drivers were confused on why they sent a whole new couch for this issue and then informed me the new one was the exact same and they must be sending us the wrong legs and to contact the store. So I emailed the customer service rep informed them this issue is still not resolved and they said they would send the correct legs and then a technician out to install them. After I looked at the pictures of it online and the legs looked the exact same as the ones we have but I figured let them send them we will have both sets and the technician will be able to figure this out. 2 weeks later we finally get the package..of 1 leg that was the exact same as the ones we have! I emailed them back and have not received a single response back. So here we are in April and we have a over $1000 sectional just sitting not assembled no legs and no one will help. I can not stress how terrible and amateur this whole company looks to be run. I tried contacting the customer service like the person below suggested and never heard a single thing back, I continue to be disgusted, and still have no legs on my couch and it’s been almost 6 months.
Great experience! They don’t hound you. Great selection!
A perfect place to shop for inexpensive causel home decor.
I called the store when I located the tables I wanted. The young lady took my order and emailed me the invoice and I was able to submit payment with that invoice. I was told my tables wouldn’t be available for pick up for several months due to COVID-19 however I was contacted within the week with a delivery date in two weeks! I got my tables today and am thrilled with the service as well as the product!!
Ashley HomeStore has very nice furniture.
horrible customer service
Nice quality furniture with great deals. Staff was friendly and supportive of choices. Can't wait to get my couch!
i like their style of furniture and their prices
Great service and selection. The delivery delay sucks but everything else was very easy to do. The worker that helped was very nice and knew a lot about the store.
The sale associate was very nice and helpful and got me a discount and everything I needed to complete my living room. Will be back for more furniture soon.🤦♀️
It’s great , gets faster delivery.
[UPDATED 3/25/21] We bought a power loveseat, charger end table, and new mattress/ platform for our house. Our salesperson Alexis was so helpful, and never pushy or obtrusive. That’s usually one of the main reasons we avoid showrooms. We felt welcome in this store, and found good deals to feel secure purchasing right away. Will be back for any other furniture needs, and recommend to anyone. UPDATE: Furniture arrived, and it does look great as it should. Well...the loveseat looks great...because it's the only thing the delivery guys set up. Our bedroom is in the basement, and - at the store, before we closed the sale - we were told that the power bed platform and mattress would be set up on our existing bedframe with box spring (as I understand - as always - I could be mistaken). When the delivery men arrived, I was working from home and unable to come off the call I was on my partner had taken the day off. The delivery worker Chet Mason told my partner that we would need to sign an additional waiver to have them set up the bed because they "can't set that up down there." They took the box containing the vacuum-packed mattress and the bed platform and piled it at the bottom of our stairs, next to the old mattress (which we were told at the store we had to buy a mattress bag to put around the mattress for safety WHEN THE MEN MOVED IT AWAY FOR US). I came away from work and off of the phones, to settle what sounded like a disagreement. My partner explained we would have to remove the box spring for them to set up the bed. I helped my partner to do this. The delivery men were bringing down the bed platform as we did this. After they finished, one delivery man stood on our basement landing on his phone (this delivery person was largely quiet and courteous though), and Chet - while walking back up our basement stairs into our house - loudly spoke demands that we have to just sign their paper agreeing to the payments so they can leave. I followed after him, and he called back to me "Hey, paper's up here, boss. Unless you want me to bring it down there." I advised I was coming. I stood in our kitchen attempting to speak to Chet and find some common ground, advising that I am aware they have their rules they must abide by, but I was trying to communicate what we were told. Chet interrupted to say "It isn't my rules, it's Ashley Furniture's rules. You're going to have to take it up with them." As he said this, he waved me off, walking out my open front door to their truck. This left me and the other delivery person in the kitchen. I had no choice but to sign the paper - bed not set up, and three large mattress-size/ shaped items blocking the bottom of our basement stairs, making it relatively unsafe and impassable to get down to even deal with the problem. I signed the paper, standing beside the other quiet delivery person as he apologized to me for what had just occurred. Once I signed the paper, this delivery person took a photo of the slip with their phone, thanked me, and exited. My partner stated she is going to be taking up with them. We will now have to figure out getting a mattress upstairs and disposed of, and set up the bed. It isn't unheard of to have to set up one's own bed. My issue is the disparity between what was told to us on the sales floor and what was told to us by the delivery person. I was glad to stand - on time taken away from work not scheduled with my boss - to discuss the issue with Chet. He may have been on a time table, so wasn't able to stay and discuss the issue. He was very prompt and courteous on arrival, so this disagreement disappointed me. I want to give him the benefit of the doubt, but that response isn't sufficient to me. Updating for full transparency (and dock review from 5 stars to 3 stars for the experience, because I don't feel it's honest to say it's a great 5 stars now). I left over half the stars, which is more of our order than was set up. I hope Chet is having a better day. I'm sure his job isn't easy. We all have bad days.
Aretha was amazing to work with! She was so patient while I asked all of my questions and made sure I got the best option to fit my space!
Was a pleasant purchase. Good furniture at fair price. Will be back for other purchases
I will definitely be shopping with Ashley HomeStore again I really enjoyed my experience today in the Westland location the service was exceptional I feel very comfortable and I wasn't forced to purchase anything 👍👍👍👍👍
We purchased 2 recliners from Ashley Furniture in March of 2020. The 1 recliner ripped at a seam where the foot rises and when we called to have it repaired they said it doesn't repair rips if it's in a seam.? What is the difference where it ripped? I hadn't had them a year when it happened. Thought we found a place to purchase furniture that would honor the warranty but we were mistaken again. We have purchased from 3 different retailers over the last 10 years and this is the worst so far.
Sales staff was friendly, very nice furniture, lived our visit
I would say our sales person was very nice and helpful. However that is when the service ended. I work in sales and understand delays on materials right now. So with that being said after making multiple purchases for my families new home I made it a point to ask for all of our items to be delivered at once. After getting a notification that our " ITEMS' were to be sent we gave our other furniture away to people. Today we got an ottoman. When calling the customer service department they said to speak to the store, the store said speak to the customer service department. Just bad customer service, and still not resolved.
Our sales person Jessica Romero was perfect in answering all our questions. Very nice place for all your furniture needs. Cannot comment this time on furniture, it hasn't been delivered yet but when it comes I will be sure to let you know. Thanks again for the great sales staff.
Nice store, friendly associates I’m giving it this rating because they don’t carry much variety in office furniture and they didn’t have black. Other then that I like it.
Our sales associate Alison was so helpful, not pushy, and all around made the couch buying experience enjoyable and easy!
The store was very clean and abided by covid safety regulations. Staff were very friendly and helpful. I will definitely recommend the Westland store location to all of my friends and family! great service and prices.
I placed a order back in October and Order was Cancelled in Nov due to delay in delivery. I also reached out in December Called left VM. I followed up with Credit company etc. Still showing charge on my card as the store has not returned my funds. It is now going on March and my funds still have not been returned. I can never get anyone to call me back or a manager to follow up. I will never purchase from Ashley furniture again. Not one follow up or returned called of 15 plus calls and emails. No manager has yet to call me back including the sales agent.
Great service, my sales lady was very knowledgeable and very patient with me. Great personality and Ashley's have very nice furniture. I will definitely go there for all my furniture needs. Love this store my salesperson was Brenda Smith. She was awesome!
Aweful customer service. No one answers the phone or returns messages left!!!! I have been trying to contact my sales person for almost a week now 🤬
This store is the absolute worst. I ordered a sectional on 11-4-20 still no couch. I have gone into the store multiple times. I get different answers from them then when I call their "wonderful" call center. I will never shop here and again even if I was to buy a floor model because they would somehow tell me they don't have it in stock. This place needs to get it together.
Ashley HomeStore offers many different options on couches. It doesnt matter where you're at inside the store, someone will help you find what you're looking for. My experience was a 10/10 and I will always recommend Ashley!
Easy purchase and great price. Service was excellent.
I was met with great customer service as I walked in the door. The representative seemed very knowledgeable about different products in the store.
The associate Brenda Smith was very patience, kind and informative about the financing process and delivery delays due to Covid-19. She was very sweet and helpful with a smile constantly. I'll definitely shop here again with her
horrible, couch has had no legs since day of delivrey
I had a great experience at Ashley Furniture in westland. Bought a kitchen table and accent cabinet. Great quality and great experience. I would highly recommend it!
My sales person was so helpful and help me find what i was looking for
Friendly, respectful and knowledgeable about the mattresses we purchased, along with the buffet we purchased.
Brandon was amazing! He was patient and very informative. I’m very happy with my experience.
This store is awesome! Covid compliant. Our sales associate Jessica was thee mostt! Friendly, professional and knowledgeable about the products being sold. I explained to her what I wanted and how much I was willing to spend. She came through and delivered. Thank you Jessica, I will be back in March.
I found a lovely couch and table. my sales girl was excellent and very helpful.
The staff, specifically KJ, were amazing! Honest, knowledgeable, and kind. We have had horrible experiences at competitors, but Ashley's changed our furniture-buying experience. Highly recommend!
This was my first time visiting Ashley furniture. They had quite a few options on bedroom sets. My sales person Alison was very helpful and pleasant. She played a big role in me making my final decision on purchasing my new bedroom set. She explained everything in detail and knew her stuff. I also loved the fact that the sales person do not hound you like other furniture stores. I will definitely go back and will be referring my family and friends.
Selection is great, delivery slow but that's expected due to COVID19. They definitely need to work on their billing department.
Mary @ the Westland store, was very helpful and patient with me and my family. She answered all of our questions and had a great sense of humor. I'll probably be back when I'm ready for my furniture.
Aarifa Khabir was very helpful and friendly at the Westland, MI store!! I will be returning really soon
The sales person was fantastic. She was knowledgeable about the products and went the extra mile to get me a good price. Would definitely come back.
My second time at Ashley - friendly and courteous service, didn’t crowd me, and I took advantage of an amazing buy one get one 50% off on almost everything in the store. Checking out was simple as well and the representative, Allison, that I worked with is going to do all she can to expedite the one piece I bought that I need the soonest! Would recommend Ashley above all other furniture stores in South East Michigan for sure!
Helpful but non intrusive staff made shopping here a good experience. Ashley was the last place we went to but definitely the nicest and cleanest we saw. The selection was also great. I will come here in the future.
I stopped to buy (1) item, but purchased (3). Three is a charm and I very happy!!! The sales team was very knowledgeable and genuinely concerned about my choices. They said repeatedly, this is your furniture, not ours. I liked that. Allison and Farrah Thanks, Thanks, Thanks. I can’t wait for delivery.
I like this store. Good service and patient sellers.
Was at the Westland MI store today, Mary was our salesperson, absolutely loved her..warm and welcoming, knowledgeable and professional without being pushy or cold. Great first experience at Ashley
Horrible! The worst service ever! I waited 6 months for my furniture!!Then the delivery driver said he showed up to my house which was a complete lie. I wasted three days off work waiting for these people , no show three times. Then went to store to speak to manager and she never called me back. Worst experience ever!! The manager at night was no help at all! I Absolutely horrible experience
Excellent customer service, beautiful store and Alison Wilmoth was wonderful to work with. Looking forward to delivery of our new sofa.
The store was very clean and well organized. Brenda took her time to work with us on finding the right mattress for us. We didn't feel rushed at all. The special offer on long term financing made a new mattress possible.
Great experience shopping at Ashley Furniture today! Reasonable prices and a nice variety of furniture to choose from in their store. The customer service and salespeople were superb, never “pushy”. The sales representative (Makenna S.) was very friendly, knowledgeable. and helpful with the purchasing decisions and options.
We worked with Alison. She was fantastic. Great selection, and We found exactly the couch we were looking for. Will definitely go back.
Worst experience ever ! First delivery wrong and broken furniture. People at store don’t care. 3-4 months wait time on everything then when it comes it’s wrong or broken.
A very high quality.. nice collection.. good service 👍
Sales staff friendly and not overbearing. Great selection of furniture.
For all of you who followed my horrible experience with Love's Furniture, I am so happy to say that they are picking up this table and chairs in a couple weeks and I will never make that mistake again! I made my way back to Ashley Furniture and I am so pleased with my decision. Their customer service is amazing, have great quality products and love their protection plan! I will never stray again!
I loved shopping at Ashley HomeStore, they were professional and caring. My furniture was ordered 10/11 expected to be delivered by 12/23; and months later, I’m still waiting to hear from them about what happened and where is my furniture?!? I know it’s Coronavirus season but the correspondence stinks! I’ve emailed, called and even visited the store again which is an hour away, yet no answers! I’m very disappointed. Communication is key and I don’t think Coronavirus hinders that! So I have mixed reviews on the store and it’s services. I’m a pretty easy person to please and I love my set I ordered from there, but the service and communication needs work and improvement.
Eldon jon was informative and very professional, will be back for sure. Have since been back and mary took great care of me on my recent purchase.
Good experience. Everyone was helpful. was able to find what we were looking for.
Great experience! Brian was knowledgeable and honest. Happy with our purchases.
Great people, great products, beautiful selection
Allison was great....But, after reading the reviews online and on Facebook on how long it takes for delivery I’m thinking I should cancel and go to another store. I don’t have enough patience to go months without furniture.
Alison was great. Very helpful and very knowledgeable.
Brenda very knowledgeable, professional amd pleasant!
The young ladies at the Ashley Home Store in Westland were very helpful and easy to work with..
Just want to commend Brenda Smith for making my experience shopping for the first time at Ashley’s Home a pleasant one especially during this social distancing the world need more people like her.
The customer service here is THE WORST. Idk how these people have jobs. I have to walk into the store everytime i need anything. The last time i had to go in my sales guy didnt respond to my text and the front desk girl didnt email me back. I had to make a complaint on damaged products i got delivered on xmas eve. No response from either one of them. Not to mention they owed me 1800$ they just keep forgetting to credit back to my card. I get there and im the only person there so idk why i never got a response from anybody. Nobody was doing anything! My money was supposed to be credited to my card today and still nothing... i was told to email pictures of my damaged furniture but i havent heard nothing back AGAIN.. SHOCkER! and the best part of all of this is the day i was in there i got a text from my sales guy as i was walking out of the store that read” sorry we have been slammed all day and alyssa is with SEVERAL customers”.. i was so done with it all...cleary he didnt recognize me..i replied with.. im walking out and i was seriously the only person in there and you all were just sitting down doing nothing. Place is a joke and so is their customer service!
We worked with Brandon. He was a huge help and found us everthing we needed. Highly recommend!!!
Our sales rep Alison was great after a bad experience at another store. She listened so what we needed, showed us our options, and was very knowledgeable & personable. She set us up with great couch.
Had a great experience. The salesman was very professional and helpful
Customer service was wonderful. We had Brenda help us and she was very professional and quick. She was also very good with dealing with my four year old being crazy. We were able to look at the entire store, pick what we wanted and check out all within an hour and 10 mins. I highly recommend this store.
Customer service and the products
Had a good and easy buying experience with KJ at the Westland store. I would recommend this store to others.
Excellent customer service. Priscilla was awesome
We just bought an entertainment center and our salesperson Brenda was very helpful, knowledgeable and friendly. Would recommend her to anybody looking for new furniture!
I walked in to Ashley's ten minutes before they closed and walked out with great furniture. Zero percent interest for five years
We love this place! We purchased one of there large sectionals. We’re suppose to receive it the top of the year and we are so excited! We also are getting a sofa, accent chairs and kitchen table. If you’ve never been it’s most definitely a place to visit to get some good modern furniture. 5 stars for sure! Plus customer service is amazing!
I will NEVER do business with this company again. It has been 4 months and still have not received my delivery. They have schedule delivery 4 times and never received. They tell me all my items are in one day, and then a couple days later some of my items won't be in till a later date. I have called several times and never received a call back. I have placed two orders and they charged me 2 separate delivery dates, but won't deliver my items until all items are in. They stated they would refund me my delivery fee for the inconvenience but still nothing.
it's sad Ashley's has the style my girlfriend and I like at an okay price but it seems like there is always a problem and their customer service is a joke. The TV stand I bought last year had chips in the finals and customer service told me they would send somebody out to fix it. On the next phone call, I was told then they wouldn't do anything and finely they wanted me to bring the entire unit back to the warehouse. I decided to patch the spot myself and move on. We decided the give them another chance and bought a bed set. When building the headboard parts would not line up and there was a gap on one side of the finished product. Not wanting to deal with customer service I thought it was good enough. Back in August, we found the couch we wanted out of all the furniture stores around so we tried Ashley one more time. every time our orders are supposed to be ready they tell us it's going to be delayed another two weeks to a month. Now they're telling us it will be ready in March of 2021 which will be 7 months after we paid for the order. I made a BBB complete and received a call from someone at Ashley. This was the first time anyone from Ashley even tried to help and did not give me the "Too bad there's nothing we can do" talk. well, I received a call the other day telling me the order is going to be delayed again. I understand there are delays but no one can give us a straight answer about any period and is not willing to try to help in any way.
Waiting over 6months for my furniture. I understand things are crazy right now but there’s no one available to give you information. When they do finally answer your call they have no idea where your stuff is. When you ask to cancel they magically have it and a discount. When you call again the items are all of a sudden not ready or on their way, depending who you talk to and how many times you are transferred. I just keep getting told to email customer service.
I just had a sofa bed delivered last Tuesday, and the arms are not attached, and fall off when you touch them. I have called several times, and still do not have an appointment to have this fixed. I paid for them to set it up.
Lots of different styles to choose from. Our sales person was ready to answer any question we had. Store was clean and people were friendly. We had a great shopping experience. Thank you Ashley Hole Store!
Had a wonderful experience at the Westland store Good selection great service. Know the product inside and out. Found what I'm looking for for a good discount.
Great place to shop. Brandon helped us out a lot, and he was very knowledgeable. If you want to buy something from here talk to Brandon. The Westland store.
Very good service great saleswomen very helpful
Great store Better staff,
Like many people my wife purchased a reclining couch (Power Sofa w/ Adj Headrest Model 7320515) back in August that after many calls and delays was delivered on December 1st. That evening while trying to lower my legs on the right hand side (facing couch) it stopped lowering. After a little downward pressure I was able to lower it completely. Not even a day old and not functioning correctly already. So I called the number given by the store to contact and after waiting 10 minutes to explain my problem was hung up on. So I called back and after 10 more minutes I talked to a representative and was asked to send a picture of the couch to him which I did. He called back and stated that his supervisor viewed the pictures and Ashley would replace the couch. I was informed that the first day this could be done was the 15th of December, today, and then nothing. I am sorry but at this point I have little faith in your system. No problem taking our money but a lot of trouble getting what we paid for. The store I purchased it from will do nothing but refer me to the number that has not help as of yet.
Worst shopping experience I ever had. One star is too much for them. Placed order 6 months ago. Got several texts to schedule my delivery but the delivery never came. Called their call center at least 7 times. They would schedule the delivery and the delivery would never happen. Called 3 times to just cancel the order. They say a manager has to call me and they never call. I feel like they intentionally ripped me off and I will never get the furniture or my money back. Currently looking at legal actions. I would gladly dump $5,000 or more to see justice against them. Why not, I am already out $2,000. We knew it would take a while due to Covid, but that is not the issue. It is the lack of accountability and false communications.Edited to include I just contacted the BBB and filed a complaint.
Amazing experience. I dealt with Jessica at the Westland, MI store and she made it so easy. She was extremely helpful and patient and worked so hard to make our vision become a reality, and SHE GOT THE JOB DONE! Ashley Furniture has the best furniture (design, durability, and Quality) out of all the other furniture stores visited, and they offer an excellent coverage plan to keep the furniture looking new! I highly recommend going there whether before or after other stores, and the difference will be noticed almost immediately. I can go on and on about the difference in quality, design, experience, options, and most importantly, customer service; but why bother when you can go check it out for yourself!!
I had a wonderful experience shopping at Ashley’s today, I’m very happy with my purchase
I bought an accessory clock from Alison tonight. She was very thorough in explaining the “as is” terms of my sale. I also inquired about a sectional. She is very knowledgeable in product detail and was honest and forth coming about the delivery times. Thank you Miss Alison for all your help!!! (This is for the Westland, MI store on Central City Pkwy)
Friendly service and beautiful products!
Had a great experience at the Westland store this morning. Allison totally understood what I was looking for and was very knowledgeable. She made furniture shopping fun and easy!
This was my first time ever stepping inside Ashley Furniture. Initially when I visited the first person I came in contact with seemed as if she didn’t want to be bothered. But the other young lady was friendly, inviting almost as if she and I had know each other. Allison was very helpful. I was told I would receive a call about my application but never did. After I called a couple times I was told to come in to do another application. Pricilla was soooooo helpful upon speaking with her both on the phone and when I returned to the store. It took some time to get everything situated, but in the end my husband and I ended up with the exact leather set we wanted online!!! What started as a questionable experience Ms. Brenda and the two others who were there worked together and I walked out a happy customer!
For anyone wanting to order from Ashley’s DON’T, we have been waiting way to long and they will set a delivery date and cancel the same week. Then when I call they have no idea what furniture I ordered or when or where it’s at from the supply store, What a joke and you will not be getting any more business from me or anyone I know .
Waiting 15 weeks and counting for our furniture. Terrible!
I don't normally shop at Ashley furniture because they are priced higher than can be found elsewhere and can typically feel like you're being harassed and stalked the entire time in the store but today's experience was much different. The staff was friendly and helpful without being pushy or circling like a predator. The saleswoman even offered us time to get lunch ON HER so we could discuss our options. She threw in free pillows and discounts that set our cost lower than manufacturer pricing. I had been price hunting this set for a while and knew what it should cost. Today's experience at Ashley's just might have changed my opinion enough and could possibly make me a return customer after all!
Representatives Brandon and Tesha were very helpful and personable!
Brandon helped me out tremendously and gave me a great deal on my furniture
Very good service
Not pushy. Honest about the length of time our furniture would arrive. Sales lady very personable and respectful
Excellent customer service! Brenda was so helpful and attentive. Beautiful home furnishings!
Had a great experience. Brandon was great to work with and was very down to earth I would recommend friends and family to this location. Thanks again.
Phenomenal customer service! Walked in to get one thing and walked away with so much more with great prices!!
Phenomenal customer service! Walked in to get one thing and walked away with so much more with great prices!!
They were vary quick and straight forward with us. If we had a question they had a answer or someone who did. Came in wanting something came out with more and happy about it. All around good service!
They were vary quick and straight forward with us. If we had a question they had a answer or someone who did. Came in wanting something came out with more and happy about it. All around good service!
Great customer service. Excellent selection.
Brenda was awesome! Thank you Brenda for the great customer service!!
Brenda our sales person was so friendly and professional. We were extremely happy with the choices they have and purchased a beautiful gray leather outfit for the living room
Very helpful salesperson.
I paid for furniture back in Aug this year 2020 I get everything on back orders but it didn't make sense for them to set a date and when that date was up they changed the date so I tried to call them no answer all day no answer so I decided to go to the store they told me they were having trouble with their phones but a big name like Ashley Furniture in order to talk to anyone I had to go straight to the store so I call human resources they put you on hold for so long so one day I call back I stayed on hold for an hour still no one to talk to so I finally got my money back I would not recommend anyone you will be at your own risk
I like Ashley Furniture always have good sales and the salesperson is very helpful
Not happy with Ashley's Customer Service. Having made multiple calls to the store, I could not get through to talk to anyone. Had to drive to store in Westland to talk to someone regarding furniture I purchased, that was scheduled to be delivered 10/28/2020. I Finally called Corporate but they were unable to help me. It's now 11/10/2020 and I still have not heard from Ashley re my delivery!
I would never recommend this store. We understood it would take a long time for delivery but that is not inherently the issue. We were promised delivery several times, over the phone and via text message. Over the past 6 months I confirmed delivery for a date at least 4 times. Furniture never came. Upon follow up over the phone they indicated the furniture was at the distribution center and just waiting for delivery date confirmation. So I would set a date. Date comes and no delivery. This was a month ago. I just called and they said one piece was at the distribution center and they could not guarantee a date. Over 6 months. I could have milled my own materials and built it myself by now. Watch they will blame COVID. Again, the issue is not being able to trust what they say, not the wait.
I ordered my sectional at the beginning of June and just received it in October. It was so difficult to get ahold of anyone in the store and I needed to reach out to my sales associate myself rather than them contacting me as they said they would. I asked for many updates on my order and the delivery date just kept being pushed back. I had to go into the store to figure out what was going on. I was left without seating in my house for three months because I didn't have furniture prior to purchasing here. Defiantly won't be shopping here again.
Normally I don't post bad reviews but this has been the absolute WORST purchasing experience of my life. Went to the Woodhaven MI store and ordered a section and dining room set back in July...a $3900 order. Was told that the order would be delivered by the first week of September. In the first week of September I got a notification that it was delayed a few weeks and would be delivered by the end of September. The end of September came and received no communication. Called the 866 number several times, waiting to speak with an agent for 45 to 60min each time. Finally was told on the phone that my furniture was in the warehouse and available to be scheduled for delivery. It was scheduled for November 3rd and I was told I would be contacted that morning for a specific delivery time. Today is November 3rd and I received no delivery time. I called the 866 number back, waited on hold for 45 minutes, just for them to tell me that the furniture hasn't even arrived at the warehouse yet and will be another 7-9 weeks and they'll call me to schedule delivery!! I took work off today to receive delivery and the most I could get out of the agent is that a supervisor will call me back within 48 hours!! Absolutely terrible way to do business. DO NOT ORDER FURNITURE FROM THIS COMPANY. They clearly do not care about their customers.
Helpful, knowledgeable sales staff. our salesperson worked with us and so did the Store Manager to get the furniture and pricing we wanted. No hassles and they were very friendly through the entire process. The dining chairs were exactly what we were looking for and are high quality and fit our budget. We will definitely shop Ashley again.
Excellent service! Excellent quality!
Everyone was FANTASTIC here. It made shopping for furniture so pleasure. Me and my wife bought a furniture set and a new mattress!!!
The sales team was very nice and accommodating. they even helped each other out when the one salesperson was busy another person wrote it up for her.
I will NEVER buy from them again. We waited untill a table and chairs set was in stock and we ordered. They delivered the chairs but have rescheduled my table delivery 3 times. I received my chairs September 22nd. They have continued pushing back my table. Now the delivery date is December 2. I will be canceling the table and returning the chairs. Yesteday they comfirmed my delivery for tomorrow. Just got phone call pushing it back 5 to 7 weeks. Will be buying from a competitor
Great customer care and service!
I want to share our experience. Brandon from Westland location was awesome! He was very helpful, didn’t put pressure on us and answered our questions regarding the quality of the furniture pieces we liked. We definitely will come back. Thanks!
Brianna was so helpful and patient which is rare. This is the second store I went to for the day the first one the customer service left much to be desired.
Fraud charges on my account, ordered my bed set in the end of July, it’s now two days until October and I haven’t heard a thing. I worked at Art Van furniture for 6 years and this was unheard of. Absolute mess of a company. Even when I contact them by phone I get someone who doesn’t speak fluent English who can’t tell me a thing.. bye $8,000 Edit: just got off the phone with customer service, the fraud charge was just the Woodhaven location slacking for two months on actually putting my charge through, I made my purchase in July and they charged me for my mattress cover on September 4th. My delivery date was September 29th which is tomorrow and now she told me that was never my date and it’s scheduled for October 6th. I have the text messages telling me September 29th so my house is in order for a bed set coming tomorrow. Not in a week, that might sound like a minor problem to some but to a working adult couple without a bed, it’s a major problem. EDIT 10/6 : FINALLY received SOME of my order... they brought everything but the effing headboard..they have no answers on the headboard, I have an 8k bed laying on the floor dismantled. Been on hold for an hour so far but they “wouldn’t be the number one let down without customers like us”
I am extremely disappointed in our recent experience with the Ashley home store.. Although they have beautiful furniture at reasonable prices, the customer service (or lack there of) is horrible. We just received PART of our order that we placed 7 weeks ago and not only is the bench to our table dirty, but the legs wobbly, the table is uneven and I can't get a response from anyone in the store.. ive left messages, text the sales associate, tried an online chat, emailed the manager and have gotten zero response. We had planned to purchase additional products from here but if this is any indication of how they value their customers we won't be back.
Great customer service with our salesperson!!
I made my purchase on July 21st 2020 at the Woodhaven Mi store. They said delivery on 6 to 8 weeks. At the end of August I got a text letting me know my order was almost ready. Now on the 14th of September, I hadn't received any updates so I went to the store and staff offered me a refund of delivery charges and asked to wait another 2 weeks with the promise of delivery. Waited the 2 extra weeks (Sept 28) and then received a call stating my furniture ITS READY!! so lets schedule delivery. So now its ready but had to schedule delivery yet for another week later. So now were in Oct 7th the promised day has arrived but guess what, I received yet another call stating only one piece of the furniture was ready and now i have to wait another 2 weeks for delivery. At this point we are beyond fed up and upset with this people but we said ok well wait. Oct 21st finally came by and nobody called or text so i tried calling them to no avail since apparently their phone lines are as useless as their service. Now I go back to the store trying to again resolve this issue and find out what's happening. First i was met by this dude wearing like a white coat looking like some mad scientist and when i explained to him my problem he simply handed me over to Nick who now tells me they only had 2 pieces ready (after 3 months of my order) and i had the option to get those 2 pieces deliver in November 7 or wait for the full set until December 11. I asked to speak with his manager, whos name was Alyssa but i had to wait for her to stuff her mouth with her McDonalds meal before she came to me still chugging her drink and well once again after explaining the problem she didn't seem to be concerned once bit. She simply said since we already refunded you some charges there's nothing else i can do so you can either wait till December or cancel your order. At this point i cant just believe this level of mediocrity and they simply offer no sense of urgency to help me. So I told her go ahead and cancel it and refund me my money and thank you for nothing. Never going back there again and will also post this review in every social media and review website available so people don't have to go thru what i had to. Totally Unacceptable. If I could give 0 starts I would because they don't deserve even one from staff etiquette to service.
I made my purchase on July 21st 2020 at the Woodhaven Mi store. They said delivery on 6 to 8 weeks. At the end of August I got a text letting me know my order was almost ready. Now on the 14th of September, I hadn't received any updates so I went to the store and staff offered me a refund of delivery charges and asked to wait another 2 weeks with the promise of delivery. Waited the 2 extra weeks (Sept 28) and then received a call stating my furniture ITS READY!! so lets schedule delivery. So now its ready but had to schedule delivery yet for another week later. So now were in Oct 7th the promised day has arrived but guess what, I received yet another call stating only one piece of the furniture was ready and now i have to wait another 2 weeks for delivery. At this point we are beyond fed up and upset with this people but we said ok well wait. Oct 21st finally came by and nobody called or text so I tried calling them to no avail since apparently their phone lines are as useless as their service. Now I go back to the store trying to again resolve this issue and find out what's happening. First i was met by this dude wearing like a white coat looking like some mad scientist and when i explained to him my problem he simply handed me over to Nick who now tells me they only had 2 pieces ready (after 3 months of my order) and i had the option to get those 2 pieces deliver in November 7 or wait for the full set until December 11. I asked to speak with his manager, whos name was Alyssa but i had to wait for her to stuff her mouth with her McDonalds meal before she came to me still chugging her drink and well once again after explaining the problem she didn't seem to be concerned once bit. She simply said since we already refunded you some charges there's nothing else i can do so you can either wait till December or cancel your order. At this point i cant just believe this level of mediocrity and they simply offer no sense of urgency to help me. So I told her go ahead and cancel it and refund me my money and thank you for nothing. Never going back there again and will also post this review in every social media and review website available so people don't have to go thru what i had to. Totally Unacceptable. If I could give 0 starts I would because they don't deserve even one from staff etiquette to service.
I ordered my furniture 4 months ago. The agents that I have been able to contact, first told me that the furniture would be delivered 10/8, then pushed to 10/20. No one contacted me to let me know anything. Tried calling the listed number over and over, only to be hung up on after two rings. The only way I was able to talk to anyone at all, was through the online chat, or going into the store. I finally went into the store a day after it was supposed to be delivered, only to find out that it was pushed back another month. I had just moved into my house when I ordered the furniture and have had nothing to sit on since I’ve been living in my home. I am supposed to have family over for Thanksgiving, who will also have no where to sit. While I was in the store, there was another woman who had the EXACT same issue as I am having. Good prices, nice selection, but good luck trying to get your stuff before the new year. I will be going to a competitor of theirs, and cancelling my entire order. Poor communication, terrible timeline for delivery, terrible customer service.
i&'m sure i will be updating my review but for now they get one star. customer service is a JOKE my boyfriend and i ordered a couch and table set in august it is now october. now we do know covid has slowed things down a lot but don&'t promise a date just to get us out of your store and off your back. Alyssa was very rude to us when we went in the store. we waited in customer service line for what seemed like an hour while alyssa was on her lunch break. obviously we weren&'t first in line, some poor woman was waiting since noon to speak to her. we got there at 3. she was on her lunch break from noon to 3 o&'clock it seemed. such a joke. then she comes out and deals with her people all the while the phones are ringing off the hook. a man behind the counter was LITERALLY playing games on the computer and letting it go to voice mail. i had to call corporate and they told me woodhaven ashley&'s was privately owned which to me says &"we can do what we want when we want for however long we want&" clearly..Alyssa B was so rude when it was our turn and told us a date just to get us out of the store. apparently November we will be getting our items...but we&'ll see.
Sales associate Jay was very nice, honest, and was very knowledgeable. They had a very nice selection of furniture. Everybody was very friendly and nice.
It’s been 7 months! I’m still waiting on my furniture! Absolutely no resolution has been offered by store or corporate. In matter of fact, no one has even reached out. You’re better off giving your business to a local furniture store, you may not have to wait a half year to receive it.
Well there were 6 people sitting around drinking coffee and eating bagels while I sat there waiting. I have been sleeping on an air mattress and I just wanted to know where my 3k worth of the bedroom set I bought? I guess the customer comes last
Brenda was helpful but not overly attentive. I appreciated the time to look without someone hovering. Not happy that they couldn't order online through the store. Also, long wait times and lack of certain options.
Quality furniture and courteous employees. One of the better furniture stores for getting quality furniture at a good price.
If there was an option for zero stars that's what they'd be receiving. I ordered only a bed frame with a headboard and two small side tables on August 11, 2020. They were supposed to be delivered on September 1st. When I purchased the furniture I was told I'd receive a text with 3 different delivery time options and to chose one. I didn't receive any call, email or text on September 1st or prior to chose a delivery time. I tried calling the Woodhaven, MI location to get clarity on my order and they informed me it would now be September 15th. That day came but no furniture. I tried calling the Woodhaven store but their phones were saying they were still closed, even though the website stated they opened at 10 AM. I tried calling up until 12 PM and their phones still said they were closed. I had to call the Westland store to get answers on when my furniture would be delivered and she said now its the 24th. When I finally got a hold of someone at the Woodhaven store I told a woman to leave a message on a managers desk and I wanted a call back by the end of the day. No one ever called me, I emailed corporate and no one ever emailed me back. After not getting my order delivered on September 24th and not being able to get a hold of anyone no matter how I try to contact them, I then went to the Woodhaven location, spoke with a manager who told me she promised my furniture would be delivered October 1st. That day came, still no furniture. I tried calling the store well within their hours, of course the machine said they were closed. I called Customer Service and was on hold for 45 minutes to be hung up on. I then went to the store to cancel my order and whomever the female manager was that day didn't take any accountability for their phones not working, no one getting back with me, my furniture not being delivered, being strung along and having my delivery days change on me every single time their re scheduled ON THEIR END. I told her to cancel my order that I can't afford to keep changing my work schedule because they can't get their services right. I was told within 7-10 days a refund would come back on my credit card and its now been 13 days and still no refund. I tried calling the store today, on October 14th to find out where my return is and of course the machine said they are closed. But they aren't. I called the Warren store and got re directed to a customer service rep where I sat on hold for 32 minutes for her to tell me I need to contact the store. It's really laughable how this company operates their business. There is no way they can claim they are the 1 furniture store in the world. When I was in the store canceling my order there were two others customers having problems just like I was. The reviews online are trash. Family members and friends said this company was trash. I tried to give them a chance but looks like everything everyone claimed was 100% true. I want my return processed and I want to be done with this company.
The service was just as amazing as the items I purchased!
The salesperson I had at the Westland Store was excellent. Did not try to up sell me and was able to get me the furniture I wanted at a great price!
Salesman Brandon was very helpful. No pressured sales.
Great store great selection prices are great an they having amazing promotions an great quality furniture
they are honest and freindly
My sales person was “Bre.” Excellent! Very knowledgeable. I’m an all over the place kind of person. She was very patient with me. I didn’t really know what I really wanted upon going into the store, but “together” we found something that fit my situation. Came back the very next day to purchase my furniture. No waiting, she remembered me. Greeted me with a smile. The Westland store was great. I’m going back for more furniture. Very courteous sales person, we tried going through the catalog as well as searching the internet for my items. Not over bearing like most store. I was comfortable.
Great selection, great service, great deals. Funny this was my second furniture store of the day and the service at the previous store was awful so this was really refreshing. I was allowed to kinda walk around a minute before being approached by my nice salesperson. Eldon was knowledgeable and friendly and practiced safety while handling our purchase. I appreciate not being hassled and also appreciated being treated with respect. Can't wait to get my new purchase delivered!
i recommdnd anyone who would like a courteous, helpful honest sales personell when you are making a change in furnishings for your home. I have never in my 55 years of purchading furniture had such a helpful, courteous and genuinely honest sales person assist me in my endeavor to find a new living room set. I was at ease when I entered the store, without someone following me around and badgering me. once I decided what I wanted the sales person was kind, very helpful and made suggestion based on what I was looking for. I will tell all my friends about my experience
Kaitlyn at the Westland store was so much help and made my purchasing experience stress free!
They have excellent customer service they have nice furniture. They are very helpful
Great products, lots of protection and replacement options. Great deals and no interest financing is awesome.
Wife and I purchased a new bedroom set. Extremely friendly and professional service from Brandon and Carmen. Great value for the money. Very satisfied.
The friendliness and professionalism of store salesman and staff. My salesman Jay was a pleasure to work with.
Great experience this is my 2nd time buying from Ashley furniture store. Quality product and I like it
Great store with beautiful furniture and helpful sales people.
I had a very knowledge salesman. Very helpful and I got a very good deal on my bedroom furniture! Very pleasant experience!
Helpful
Customer service was great.... we didn't feel like we were being followed around..... Eldon was very knowledgeable and helped make the sale right.....
We weren't in Woodhaven...we were in Westland. Anyway, our sales rep (Jay) was friendly and helpful. We liked the couch that we saw on the postcard we got in the mail, and it was just as nice in person. We bought it, and the only reason you don't get 5 start is that we have to wait 12 weeks to get it. I would recommend that anyone wanting nice furniture at a fair price should go to see Jay at the Westland store.
Eldon at the Westland location was a great salesman. Showed me reasons why the furniture I chose was of good quality making it a better value. He made me want to purchase there despite the wait time due to COVID.
DO NOT SHOP HERE!!!! This store sold me furniture, would not deliver it, then refused to refund my money!!!! They barely answer the phone and when they do, the talk extremely rude and transfer you to a voicemail WITHOUT YOUR PERMISSION.
Spoke with assistant manager, Brandon, about a sectional and couch my wife and I were interested in looking at... he had excellent customer service and helped us pick out the right combination. We closed the deal in 45 minutes; no hassle. Would highly recommend Ashley for your furniture needs!
Ordered two couches in June. Was given a delivery date of July 20. Not only have I not received either couch I still don't have a delivery date. I went to the store only to be told that they couldn't provide me a date. Horrendous customer service and I feel beyond ripped off! Where are my couches???????
Alison at the Westland store was absolutely amazing! Great experience.
Caleb was a great salesmen! Super friendly and knew what he was doing!!!
DO NOT BUY ANYTHING FROM ASHLEY FURNITURE. My furniture was scheduled to deliver today, customer service has now said it’s out of stock and won’t be available until 9/29. I have text messages saying it’s available. I’ve been on the phone for over an hour trying to find my furniture and can’t get any answers. It was available on 8/27 but it’s not available on the scheduled delivery date and I’m supposed to wait 2 more weeks for my bed. In 2 weeks I bet it won’t be available again. I’ve wasted a day already not to mention I have to waste more money on another frame so I have somewhere to sleep since we tossed our old bed as our new one was SCHEDULED FOR DELIVERY. I will never buy another piece of furniture from this awful company. I’m considering fraud charges since they have charged me but failed to produce goods, this place is a joke, don’t waste your time or money.
Had a good experience with Brandon. Sold us a couch and hopefully it arrives and is great.
My mom, sister and I visited the Ashley furniture store in Westland today. Place was very organized and clean. I had a wonderful experience with Eldon. He was professional, respectful, and extremely patient. He was able to help me answer all questions and any concerns I had.Eldon also took the time to explain our financial options for our purchases. I highly recommend Ashley furniture. Be sure to ask for Eldon.
Purchased a nice dining room set. Great price. Sales person knowledgeable and respectful.
Prices a bit high, selection a bit low. Friendly, low pressure staff.
Our first visit to Ashley HomeStore and loved the furniture quality and selection but had a few issues with product codes not being in the computer and unable to purchase and take our comforter home. Duane
5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ to Jay @ Westland location he was very professional and knowledgeable. He answered all our specific questions. I highly recommend Jay!
Trevor was an excellent representative. He was incredibly knowledgeable about everything and went out of his way to find me the best deals. Ask for him by name and ensure yourself the best experience.
Never using them again. they’re very inconsiderate and inconvenient with shipping and twice now i’ve taken days off from work for the delivery dates i was given only to be told the day of that is was instead going to be on a different day. it’s very frustrating and is making matters difficult
I had a lovely experience going to the store and picking out what I wanted. They told me that it would only take a week to get my order, it has since been two months. I am disgusted and utterly disappointed. I receive no calls or updates either. When calling the store I cannot get a hold of anyone. I have to physically go in to even get an answer. I will never shop at the store again, hopefully I hear something soon.
My salesman Brandon was so patient and very very helpful. He took his time with me showed me options. I will definitely go back to get more items. Great quality in the furniture. I have already told my friends and family about my awesome experience at Ashley home furniture. 5 stars
Absolutely horrible communication. Ordered furniture 6/27, was told it would be in several different dates, now they’re saying Late October. Can’t get a straight answer or anyone to answer the phones. NEVER again.
I went to the Westland location, the displays were beautiful to look at. I needed a dining table and possibly a bed frame. Eldon helped me a bed frame that I loved as well as a table that they didn’t have in store. So glad I stopped in! They also had many sets for living rooms so I will be back when it’s time to update my furniture.
I ordered my product in June...it was scheduled to arrive August 21....then August 27 and was called last night saying it will not be in until November...and when you call...can’t get ahold of anyone and says the store is closed...will never do business there again
they don't keep there word never call waiting for months still nothing
Very friendly and helpful staff.
Eldon john Thompson was great
The selection is amazing, the salesman we had was very helpful and informative. I can’t wait to get my furniture!
Mr. Eldon John Thompson Jr. displayed phenomenal customer service to our family from the start of asking if we need assistance to us purchasing the dining room furniture! Thank you for awesome customer service Eldon, we will definitely be referring family and friends to you!!
Seven months into the Pandemic and working from home off of a child size desk, I decided to finally look for more reasonably sized writing table/desk. After a month of searching online and visiting several stores, I chose to give Ashley Furniture a try. A young associate named Brie listened to my need and preferences and then showed me every option in the store. I ended up choosing the first desk she showed and was out of the store in 1 hour.! The delivery is scheduled and The desk will even be assembled for me at no extra charge. Brie was patient, asked good questions and, I learned, has only been on the job for a week! She represented Ashley Furniture Store in a manner they should be proud of! I am sure she will do well. Thank you.
Great experience! We received great assistance in getting exactly what we wanted.
Great service here! Everyone was courteous and polite even fellow customers. Would definitely do business here again!
I had a great experience at this store. Brandon went above and beyond helping me with my purchase and the selection was great. They’re delivery time is much sooner than the rest of their competitors
Our sales rep we had did a great job and made buying our furniture a great experience. Ask for Eldon and he'll hook u up.
Jay and Brandon were very helpful at the Livonia store. Happy with the price of the items we purchased. Paid extra for delivery and assembly. They said it will be about six to eight weeks.
I have been in here several times before making a purchase today. The staff is always friendly and easy to access when needed. Eldon will be my permanent contact at Ashley's. He is very polite and knowledgeable about the store and furnishings. I was told that my item would take 8-12 weeks to get by the receptionist. He took time to enter it in the system and saw that it would only take 1 week. I immediately ordered the item that day. I will be back next month to order again.
Very plesant experience. Jay was very attentive even though he was helping several customers at the same time.
This is a review of corporate and not this store specifically. Horrible customer service from corporate. I understand we are in a pandemic and that certain factories are shutdown. This however should not affect communication issues within the company. We ordered a couch a two months ago and have had the delivery date changed on us 4 times. They are also telling us half our couch is not going to be delivered until October?? How is half out of stock? When we finally were on the day of delivery today, they never called or sent a message to let us know our delivery date was yet again canceled. This is a huge inconvenience as we have to keep moving around our schedules to accommodate the 4 hour delivery window. We a re highly unsatisfied with this company and I wouldn't recommend buying from them. Here's to hoping we get our furniture we paid for!
Well, I should’ve learned my lesson last time when I ordered furniture for my living room and it took 6 months and 5 deliveries for a sectional and recliner. Now I’m waiting on furniture for my basement. The furniture was ordered and was promised July 17, no call, no show. Then rescheduled for August 15 (which they didn’t ask if the date worked, just rescheduled). Then a call to notify us that the furniture is ready for delivery August 12....yay! right!! Oh no, just got a call saying the furniture should be delivered by August 22. This store is ridiculously unreliable. When you talk to anyone, they pass the buck...”oh it’s the distributor,” “we custom make every piece,” “we don’t promise a delivery, we just bring it when it’s ready.” So frustrating!!! 😡
Brandon was very informative and professional. Me & my wife enjoyed shopping here.
The sales reps were very inviting they didn’t Pressure you while you were shopping. It was very clean in the store and a lot of beautiful furniture. They work with me with different options. And I will be going back to shop with them again.
Customer service was prompt and friendly and our salesperson, Dennis, hooked us up with every deal possible. Definitely recommend 👍
Great service, reputable service. Very knowledgeable
We placed a large order end of May with the assurance our dressers & nightstands would be delivered in 2 weeks & our sofa n chair no later than August 4th. So we took off work for our scheduled delivery & it NVR happened. We called the store, no one answers. After we went into the store we got new delivery dates this happened about three or four more times until we finally canceled our order. Very disappointing. They should’ve been honest with us in the first place if they could not produce the furniture.
Great experience. Sales rep was very helpful in explaining options. Shipping times are very long right now which seems standard.
The assistant manager was a awesome sales person and was very patience while I was deciding which items I wanted to buy. The store was clean and the staff was very professional. Great deals were offered to me!
Great prices and great experience.
It was a great experience. Jessica Romero at the Woodhaven MI store was our Sales Professional. She was knowledgeable & extremely helpful. She helped us with picking out exactly what we needed for our daughters bedroom. We will definitely come back to see her for our next furniture purchase.
Brandon at the Westland site was very knowledgeable about all the furniture and bedding. He provided a fantastic experience.
Found. A leather chair for 1100.00 they gave a 15 percent discount. They said I had to pay up front but could not expect delivery for 2 or three months. We hope it all turns out right. Stay tuned
Good experience so far. I went in knowing exactly what I was looking for and the sales staff was very helpful with my first experience with Ashley. I definitely look forward to shopping again and can’t wait for my purchase to be delivered. Positive vibes!
Love Ashley Home Stores. Staff is very professional and helpful. Highly recommend. Elton and the store manager, both showed us various choices and made our decision very easy. Pleased with the purchase and its quality. Thank you Ashley Home Store!
Really nice furniture....and very helpful ,knowledgeable staff...ask for Brandon he was really cool and will work with you on delivery options and times 💪🏽💪🏽
Great prices - and comfy furniture! Walked in wasn’t expecting anything, but our Sales Associate (Trevor) was awesome. Super kind, not pushy and helped us make a great decision.
Amy is the best!!
Great customer service and products. Jay was super helpful.
Great selection and quality. Friendly and honest sales experience with Eldon. Will go back.
Both Jay and Trevor helped me find the couch I’ve been looking for. Trevor gave us options for either a sectional or couch and chairs option and was very helpful. Jay provided awesome information regarding product quality and even gave us two visual demonstrations to highlight the quality of the couch. I am so excited for my new couch! Thank you Ashley Homestore of Westland.
I appreciated that the sales staff were not high pressure and following us around the store. They were readily available to answer any questions and provide service, but they left you alone and allowed us to shop and discuss things amongst ourselves.
The guy that helped us, Brandon, is by far the most genuine and real Salesman out there! He kept it real the whole time! We bought a couple new sets and WOW, he told us exactly what we will be paying, how to save money and if it will look good or not in the space!
Brandon was an excellent help as we ordered our new couch. It made the purchasing process very easy and stress free!
Most staff if the store seem friendly. Website is ok to navigate. But ordered a sofa at least 8 weeks ago. I have received 3 phone calls and emails asking to confirm delivery date and time. The first time seemed kind of soon since they said 6 weeks to get delivered. When i called the 1-866# they said oh thats a mistake. July 18th is your delivery date. Well like i said been over 8 weeks now so when i got the call and email this Wednesday saying Saturday 18th between 145-445 is delivery window please confirm i did. However, no one showed up. Friday i even checked link on email said i was 13th delivery Saturday. Called 1-866 again today they tell me not sure what happen but part of your order is on back order hopefully by the 23rd. WTH kind of professional business is this?
We waited a but before someone came to help. The gentleman that helped us was helpful I just wish he was a bit more knowledgeable trying to make sure we got the right couch.
Absolutely ridiculous, was promised my delivery by 6/25. Was given one day notice that it actually was going to be a month late, while i have already gotten rid of my old couch. It has been delayed 3 different times and am confident it wont be here when it should be again. Do not go here.
My sales guy was very helpful and helped me find the perfect piece for my dining room. Furniture was well made and sturdy
Caleb helped us Find our bed Room set today and was a great sales Man . will be shopping again
Easy. Not pushy. Informative. Helpful. Covid-wise very clean, masked, safe.
I had a previous bad experience with Ashley a few years ago, but this time, sales people were knowledgeable and helpful.
We visited the Ashley homestore in Westland Michigan. Our sales rep, Jay, was absolutely amazing to work with and made the process of buying a bedroom set extremely easy. He didn't try to push us to buy anything and made the entire experience stress free. Left the store satisfied and happy with our purchase.
Ashley Home Store offers a safe and friendly environment. My sales agent was professional and patient.
Jay at the Westland Mi Ashley Store was excellent and very diligent during my purchase of my living room sectionak process. He answered all questions and provided me with a great deal. There was no pressure, I didn't have to spend all day will sales or management of hopping back and forth, and was treat very fairly. Jay was hassle free very professional. I would recommend the Westland location-based to anyone looking for furniture and plan on doing business with them again....
Went to Ashley home store and had an awesome experience. My salesman was super nice and helpful. The store was very clean and the furniture selection was awesome
Very friendly staff. The sales people left us alone when we wanted and helped us when we had questions. The prices were very good compared to Art Van (even in liquidation) and Gardner White.
Nice selection for living room the Ashley store in Westland Michigan sales associates were very nice and helpful I will always shop for my furniture there and will recommend others to this store I encouraged My daughter to purchase a reclining sectional last weekend and she loved it.
delivery time window kept changing. furniture piece is not assembled correctly. wait times on phone are abysmal. told i would get a call last friday and still waiting.
Purchased there on 06/07/2020 Service provided in store was really good, however they were not upfront about dates and availability. When it came to close the purchase they started saying that one of the pieces might take longer but they would be tracking it closely and letting us know through the process. (never happened...) After a couple weeks they started saying the whole set would be available at the end of August and now it has been a month and we are are unable to know when our couches will come!!! Every time we try contact call center we get nowhere. We keep receiving a note saying " we are doing everything the can to get our order ready but they are unable to provide a delivery date". Really disappointed on our purchase and customer service provided.
Never buy from Ashley Homestore. The employee at the store was nice, but We got a sectional less than a year ago and it now makes an awful noise when you sit on it. Their furniture is supposed to have a warranty. Well good luck ever getting a hold of anyone. Everytime I call I'm on hold forever. They put in for service June 3rd, the lady I just talked to said they were scheduled to come June 9th, I never heard anything and no one ever showed. She said she was transferring me to someone who could help. After being on hold like 20 min I got hung up on. Update, July 10th I finally got someone to come repair my couch. The wood was broken underneath.
I will never shop at this store again. They sold me furniture that’s currently unavailable. So am paying on something that I don’t have. Went to the store today after my things weren’t on the truck and was told theirs nothing that can be done. I was sent two emails last night telling me to make sure all my old things was out my house. So of course thinking my new furniture is coming today I got everything out the house. Now my family has nothing to sit on.
Great experience, would recommend to others!
Prices very reasonably only downside is cost of shipping was 120
I would never purchase anything from this store again. We have had nothing but problems, as you know, if you check your records. We have yet to have all the furniture that we ordered, back from March 7 when it was purchased. We have already had 5 or 6 deliveries where you insist on bringing either damaged furniture, or furniture that your employees cannot seem to construct properly. On top of it all, Ashley never gets back with us, we ALWAYS have to initiate our own problems/deliveries with your company. Nothing about this company is respectable, sad to say. It is so far beyond unacceptable that we are looking to take this to a lawyer to get what we rightly paid for. We have given Ashley ever opportunity to make things right, (what they claim when they advertise) but the problem is that NOBODY truly cares. We get the same story from literally everyone (and there have been SO many), "we're so sorry." Well, usually when you're sorry you correct the problem. Our last defective delivery was June 9. It is almost one month to the day and not a single phone call again. How's that for great customer service? This is far from over!
Nice selection but the delivery times are a bit long at the moment
Awesome, friendly customer service! Great price for a great couch!
The store is beautifully designed and the customer service was fabulous! My salesman Brandon took the time to show me several styles of beds before making my final decision. It’s been a long time since I was given such professional service! Kudos to Ashley’s on Wayne road in Michigan and I will definitely be going back!
Brandon was great! Very personable and was willing to get me the best deal possible.
The selection was fabulous. The timing of delivery is awful and that was not disclosed until after the sale was completed. It may be August before I receive my furniture. While, I understand that Coivd is driving delivery. However, transparency regarding purchase delivery would have been appreciated. This was the ONLY store that had the needs that I wanted at the price so I stuck with the purchase and will live out of my remaining suitcases until my dresser is received and attempt to enjoy the lawn furniture inside my home as a substitute until my comfy sofa arrives.
In and out of store in no time. Got what I wanted, ordered delivery time and done.
Both of our sales people were amazing, he really showed us the break down on our couch set and why it would last, Ashley furniture is our favorite furniture location in Michigan
We furnished my daughter’s new home in one shopping trip!!! Love, Love the store!
Caleb assisted me and was extremely helpful and knowledgeable. Great atmosphere.
I have visited this store 3 times and 2 of those made purchases. The sales staff is super friendly, fun to talk to and knowledgeable on the furniture. Would but from them again.
I went to Ashley Home store to purchase a bed I received the best customer service on top of that I got the best price on the item I purchased. This is the place to go for anything you may need as far as Furnishings ❤️❤️🤗🤗
Great customer service.
Welcoming staff and clean environment... can’t wait to receive my furniture
My husband and I went in two different times looking for furniture. Both times the staff was helpful and attentive. We were able to find our furniture and felt no pressure from the staff to buy. I would highly recommend.
Thank you for great experience! I got what I needed for my new home.
Trevor was professional, helpful, and dint try to upsell us on anything. We previously were Art Van diehard shoppers. Ashley HomeStore has quality products and pleasant staff. Thanks
I ordered a kitchen table and chair set on May 9th. I recieved it on June 10th and it was damaged. I was so upset. I called and was advised to take pictures and send to 2 different emails. I did that and was told that I would get a replacement and they would pick up the damaged one when they bring the new one. I asked when and they said 2 or 3 months!! I told them absolutely not and I wanted my money back. I was told to call a different number and I cannot get through. I am so unhappy. I have this huge box taking up space in my kitchen and can't get a hold of anyone! I've left multiple voicemails and messages and no one has called me back! I just want my money back so I can get a kitchen table elsewhere!
Thanks for making my shopping experience great.
My salesperson Eldon at the Westland store was helpful and took the time to get me what I wanted. No pressure, answered all my questions, and helped me to get the best priced deal! Due to Covid, manufacturing is a bit behind so I’m about 45 days out for delivery but hopefully I’ll be surprised and it will come sooner!
Very friendly and helpful staff..They take the time out to help you really find what you are looking for
Great service. Alexis K. at the Woodhaven store was the sweetest, most non-pushy salesperson ever and spent hours with us. We are so excited for our living room furniture set!
Staff is very friendly and lots of great furniture to pick from! Definitely recommend!
Staff Eldon John was friendly and quick to attend to our needs, despite being busy with a previous customer. Store was clean and well accessorized with many options to choose from. Also offered same week delivery and buy one get one special. Will definitely keep in mind for our future furnitue needs!
My boyfriend and i ordered a sectional for $1000 and paid in full in the store. We were told it would be delivered on the date we chose, however when we called customer service they said we would not be receiving our couch for another 2-4 weeks and the sales rep should have communicated that with is. I am extremely disappointed in this company, customer service is awful, the sales reps are incompetent, and communication is terrible. DO NOT BUY HERE spend your money where you will actually receive your furniture.
Absolutely amazing staff! Very happy with the couch we went with and the patience of the staff as we made our decisions. Never once felt pressured or not left alone. Will definitely be back at this store again for our future furniture needs!
Huge selection and very helpful employees. Will be back to fill the rest of the house soon!
Bought a sleeper sofa and loveseat, was unable to get it delivered due to the store being closed due to covid 19. Now, they delivered only the sofa but didn't bring the legs. Still waiting for the loveseat which was supposed to be delivered today. Delivery message received x 2 and confirmed. Nothing arrived. Spent hours on hold with customer service to no avail. Our young sales lady was wonderful. Everything else a nightmare. Very unhappy at this point. And of course, no response. Go figure.
Selection is alright. But I paid $150.00 for them to install my kitchen table set. On top of the $890 I dropped for my kitchen set. UPS dropped off two huge and really heavy boxes two days after I ordered it when the date was suppose to be a week. So I didn't even have time to get my old table out. But they only dropped off the chairs. The table came 4 day's later. I was told it was full install so these big boxes sat in my living room until the table got here. I weigh 100 pounds so I wasn't able to move them myself. The guys came today and dropped a bomb saying they only install the table. THE EASIEST PART! I am VERY upset over this. $150 to spend 10 minutes putting a table together! I will never buy from this place again. Now I have to buy a whole drill set and put all 4 chairs together. Or pay someone else to do it AGAIN. Nowhere on the website did it say it only does the table and if it did I could have $150 extra dollars right now for my living room set. I was gonna buy the cutest living room set from this place and now I have to look else where. DO NOT pay them to install anything because they half ass it. And my table is wobbly to make matters worse. That's why I give them 2 stars. And that's being nice.
Elton was great. Nice selection of items. Felt safe covid wise. Great experience
If I could give this place a 0 star, I would have. Such a bad service! They broke the furniture they brought to my house and I had to jump through hoops to get that replaced. They sent a confrontational employee to my house after I specifically told them not to. I would never recommend this place to anyone.
My first experience with this store. Alex was my salesman he was helpful and not overly pushy. I purchase and bed and dresser for my daughter. They have a good selection and Alex was very informative. Would highly recommend this store. I will be shopping here again.
very professional and very friendly service without being aggressive will come back again for future furniture. 💯😊
Nice staff who don't pester. Nicer furniture and better delivery and a very nice store!
A company that "believes" that their employees are family, and that "they" treat them like family, is a bunch of crap! Called in on my day off and was "laid off" permanently! No severance package, no discussion, no chance given. I was not to be the only one. Everyone under 90 days was to go through the same process. Bull! I was the only one let go. With two new stores to be open, I was not given a choice. I will say this, it was not Ashley Home store. It was this franchise owner, Dufrense Spencer Group. There stores in Westland, Woodhaven, Madison Heights/Troy, Auburn Hills, and others to come, should not be supported. Shipping and customer service issues galore! They can fix it, but choose not too. This company, DSG, is a mess! And I have worked at some "gems" in the past!
Only giving two stars because our sales person was fantastic. We bought a bar table, sofa table, and entertainment center (all the same collection) from Brandon at the Woodhaven location. He was kind, knowledgeable, and incredibly helpful, even when we changed our mind on which table we wanted after he had the order almost complete. The downfall comes in with the assembly and delivery. We paid to have everything assembled and delivered. The sofa table and bar table came first, entertainment center was backordered. The bar table came with a HUGE scratch across the side of the table and every stool wiggled to the point you felt like you were going to fall when you sat on them. Upon inspecting them, none of the screws were tight, and when tightening them, none of the legs ended up being even. We know from past experience, the only way to get the legs to even out is to take the stools completely apart and put them together again. One stool also had a hole in the upholstery. We called and they had a second table and set of stools delivered to us two weeks later. The table showed up in the box, not put together. The stools were all wiggly still, and they only swapped 3 of them, leaving the one with the hole in it. 10 minutes into putting the table together, we find one of the braces cracked down the middle. Still wrapped in the packing plastic and broken. Bring in table 3 two weeks later. FINALLY a damage free table and set of stools. We're now over 5 weeks from the purchase date. Still no entertainment center. The entertainment center finally showed up yesterday with a chunk taken our of the front so we had to refuse the delivery. The second entertainment center won't be delivered for another THREE WEEKS and who knows if we'll receive yet another damaged product. We've emailed multiple email addresses, called multiple phone numbers, but nobody can do anything for us since the actual store is closed right now. I'm hoping once the store is back open Brandon and the manager can do something to make up for all of this frustration and time lost being on hold and transferred back and forth only to receive no answer other than "wait a few weeks and hope it's right next time". If not, we will find the rest of the furniture for our new home elsewhere. The only reason we're still holding on and not cancelling or returning is because all of the pieces match our other table (ordered from Ashley in Grand Rapids, with no issues) and we want to give the store a chance to make it right, even if the people at corporate are helpless.
We recently purchased a sectional from Ashley Home store and were very pleased with their professionalism, prompt delivery and friendliness! The quality is top notch and the price was very reasonable!
The store was friendly and very helpful. In store they offered me a discount and scheduled my delivery too. The sales man was courteous and knowledgeable which made our shopping experience the best. My first time with Ashley and I will definitely go back again!
Customer service was great and awesome they were very helpful. And the prices are great.if you need furniture from there ask for Caleb he is awesome.
The sales guy Erik @the Westland store was great. He was able to know the differences in there good, best, n better bedroom furniture. He was able to help me mix n Match my furniture styles n color.
Very nice furniture and great customer service
Patrick took care of our questions and concerns quickly and efficiently. very knowledgeable. trying to decide what to purchase next?? 🤔
Great prices...we came in on a very good weekend with great deals so that may have had something to do with it. Customer service was on point, however the individual helping us stayed on top of us like a hawk, like he was gunna lose us as customers. Other than that it was awesome and perfect. Would recommend to anyone else.
Greeted by Evan. Very helpful and answered my questions in a polite manner. Manager Patrick was just as polite and made my experience at Westland Ashley a positive one. i would highly recommend this store to family and friends.
Walked in & was immediately welcomed.Not pushy.let us walk around & look. Our salesperson,Jay was super informative.Bought a great sectional & ottoman & Patrick the manager was great too.All around a wonderful experience.Would definitely recommend .It was worth the drive!
We ordered a 60" Budmore TV stand 2 weeks ago for delivery. When they delivered it, none of the shelves had been installed. No big deal, they provide all the hardware to install them. Problem is, when the TV stand is completely assembled, the shelves won't go into the unit on the sides (top, sides, wood in front already installed) So, they were going to deliver us a new one. We told them, before you put it together, make sure the shelves on the sides are installed. "No problem" Guess what? Second attempt at delivery - same issue. The shelves on the sides were not installed, even though the driver showed me the paperwork with the specific instructions to put the shelves in on the sides. Just called customer service - guess they have a "rule" that no shelves be installed. So, we're now waiting for a third delivery. How much do you want to bet that we'll have the same issue? Driving to the store to try to get a full refund. This is beyond ridiculous. Shop somewhere else!
I just purchased a Darcy sofa at Ashley HomeStore today in Westland MI. My salesperson Eldon Thompson was very friendly and knowledgeable. I can't wait to receive my sofa next week. I will definitely buy from Ashley HomeStore again in the future.
Absolutely the worse customer service! When I call now they just pick up the phone and hang up! I received a call the recliners I ordered won&'t be ready til who knows when since each person has given me a different date! I was given a delivery date for my couch and then was told that evening the date was changed and they don&'t have my couch either! Called customer service several times no manager available they are either on vacation or in a meeting or they don&'t have a manager. They gave me a number to handle my call when I called it was my local store! This is terrible customer service I will NEVER shop here or recommend this place again. Please beware go some place else! Believe the other reviews! I will be canceling the extended warranty I do not want to deal with this type of service! Only gave 1 star because it wouldn&'t allow me to give 0
I just placed an order and can not wait for it to arrive!! The entire staff including Scott were all so nice and helpful. The store layout is beautiful. This store is one stop shopping! I’m looking forward to going back for accessories now😏
Just purchased a full sofa and matching recliner, with delivery for less than $800! Wonderful customer service from Scott! Will be back for our next home addition!
We purchased a sectional and dining set with a 5 year extended warranty back in September of 2018. First our delivery was delayed. Second our dining table came all scratched up so we refused it. Got the same table a few days later with more scratches but they insisted someone come out to repair the scratches. After a few months, granted we don’t use the table every day, the finish on the wood table started peeling on its own. The paint scratches very easily. If you accidentally drag anything on it, you will damage the surface. Called their corporate customer service to get our table fixed or replaced and they won’t honor our warranty. They were very rude. The funny thing is we have the receipt with proof of a 5 year warranty purchase. Most likely will never shop at Ashley’s again.
Theyhave some good things.
I just got a beautiful Darcy sofa for $199. So happy I stopped in. Many thanks to the very busy sales staff and reception clerks Special thanks to Patrick who was so professional and kind.
I went in today to find a sectional and bed set. Jay helped me out, and he was absolutely wonderful! He was Very Helpful, and Very Knowledgeable. Everyone was Very Nice and Helpful! AND...they price match! I had a wonderful experience today! Thank You All, Very Much!!!
I bought queen bed and 2 night stands . They are very friendly and professional .
Went to Ashley's on the same day as the of original sale date for Art Van furniture. Ran into nicer people and better prices. Very happy with our decision, we will be back.
Confirmed last Friday February 28th for delivery for March 7th. Got an automated call on March 5th as expected. We confirmed a furniture delivery time of 11:15am-2:15pm. Great. Or so we thought! My husband got a text yesterday asking him to choose a delivery date. He called the number listed as he was confused. At first they struggled to even see that we had a confirmed delivery date of March 7th. He was then told that everything besides 2 night stands had not even arrived to be delivered to us. We have confirmed a delivery date for next Saturday March 14th. We will see if we get our furniture!
Great couches!
With excellent service and help from Alex Morales, we purchased a recliner from the Westland Ashley furniture store. Great, friendly, knowledgeable service from Alex. We will shop here again in the future.
Walking in here seemed hard to navigate around the store at first, but had a saleswoman immediately walk over and assist us within 30 seconds of coming into the store. We knew we wanted a sectional, she narrowed us down to 3 different one within minutes. Ended up going with one of those which she had showed us. Fantastic prices and great sales help. Thank you again.
Beautiful furniture, sales people very friendly and they don't chase you around and apply pressure. I like that, they allowed me to explore and decide.
Love the store. Very helpful
Wish I could give negative stars after how I was treated in the woodhaven location. I went in February 25, 2020 at approx 7:30 pm to purchase a couch . I had done my research & was ready to purchase the couch. It had been snowing all day & it was snowing it’s hardest when I entered the store, so it was a empty store. I walked in no one greeted me , no big deal I was in the store for 15-22 minutes while no one even spoke to me . A salesperson walked another customer in the same area where I was looking at a couch never spoke or acknowledged I was there or asked had I been helped . I walked around the entire store no one spoke . The salesperson handed the customer she was helping off to man whom I heard her say was the manager, he looked at me & didn’t say a word as well. I watched 3 employees ( 2 women & 1 man) sit down with computers while I stood not 10 feet from them & they never spoke or acknowledged I was there. Finally I walked towards the middle area where the receptionist was on the phone helping a customer, a salesperson was leaving that area. I said excuse me twice before she even turned her head , she had a laptop in her hand & I asked for assistance. She was very dismissive & rude to me I said I would like to purchase a couch can anyone help me she said what you want it written up. She looked back at the receptionist & said can you write her up I don’t have time for this. No thank you !!! I said to her I see you all are too busy to help me. If I can’t get a basic acknowledgment & be treated respectfully I wouldn’t dare give anyone in this place my money . They lost out not only on that for sure sale of a couch & lamps that day but any future business from myself or anyone I know. A simple hello we will be right with you , but to not be acknowledged by 5 employees & it was only 1 couple & the single women being helped .
Eric was a big help in purchasing our dining room table and chairs. Great shopping experience!
Sales person was great , the furniture arrived timely and looks great.
Jay is the guy to go too at Westland!
I ordered bar stools from the Woodhaven store, when delivered the cushion was not attached to one of the frames, they other chair only had 1 screw holding the cushion to the chair. I called customer service (that was a joke) was told they would order screws, it would be 7 to 10, and once I received the screws to call and they would call me back within 48 hours to schedule a service call. I decided this was already to much! Visited the store to ask if they could take them back!! No returns allowed! The customer service is horrible, they tell you that their supervisor is in a meeting and the manager did not come in today! But you will get a call back 3 hours!! I have been in the customer service business for 40 years, and never heard of a company with this poor service! Never will I buy anything from them again and if you are considering buying from them, THINK AGAIN!!!
Ashley’s is absolutely horrible. Believe all the reviews. They rip you off. Paid hundreds of dollars for warranty on my mattress for stains and other sorts to call to get my free cover replacement just to be told it’s from another outside company who is also horrible as well. On top of spending thousands of dollars on bedroom furniture that they don’t tell you the fine lines about. Complete RIP OFF and their customer service is awful as well. Don’t even bother buying a mattress here or anything in general. Art Van is way better then this place.
Ashley&'s is absolutely horrible. Believe all the reviews. They rip you off. Paid hundreds of dollars for warranty on my mattress for stains and other sorts to call to get my free cover replacement just to be told it&'s from another outside company who is also horrible as well. On top of spending thousands of dollars on bedroom furniture that they don&'t tell you the fine lines about. Complete RIP OFF and their customer service is awful as well. Don&'t even bother buying a mattress here or anything in general. Art Van is way better then this place.
Great deals, nice furniture.
They won't deliver your furniture when promised. They won't help you when you call about constant delivery delays. Ordered furniture with a promise delivery of 12/24/2019 and still waiting! Poor customer service!
TERRIBLE. still waiting on a piece of furniture i purchased in OCTOBER. Finally delivered this past weekend and it it literally a different color. NOT to mention ALL of the other issues ive had. NEVER again in my life will I buy ANYTHING from Ashley.
Just purchased a sectional from Ashleys. The service was amazing. Alexis was our saleswoman, she was very nice and knowledgeable. Got us a great deal. Thank you
very good customer experience and the quality of the furniture is very good.
Alexis and Ryan were very helpful. Not the regular pressure you get in furniture stores and they were very informative. Thank You!
Our visit to our local Ashley store was terrific. Our sales associate, Eric, was friendly and knowledgeable and answered all our questions. All the other staff members we met were great too. It was a pleasure to shop there.
Very courteous, helpful salesperson. Would definitely recommend shopping for furniture here.
Aimee did a great job getting the furniture we needed with a great one day deal. All their furniture in the store looks very high quality. I reccomend for all furniture shopping needs!
Alexa has amazing customer service it was a wonderful experience.
I went into Ashley's home store after browsing the online selection. We needed help finding the perfect sectional for our oddly shaped living room. Scott was awesome & helped us every step of the way. We will definitely be back!!
I highly recommend going to see Brandon at the Woodhaven store. Service was great! He wasn't pushy, very personable, knowledgeable, and honest!
just went to the store and doctor Brandon was awesome. we will be back!
We went to the Westland store.. nice and very helpful staff. Would recommend .. great furniture options for a good price!
I was there on the 23rd to look for a new couch and the associate Aimee was extremely helpful! She was able to show us a couple options that fit what we were looking for and answered all of our questions. The store itself was very clean and easy to get around and look at all they had to offer. I am very happy with my experience and with my purchase. I would definitely come here again for my next purchase.
Aimee & Andre did a phenomenal job today in assisting us on our furniture purchase!
Alexis was awesome. She was very patient with my mother and all her questions!! Thank you for all your help!
Buyers beware!!!!! We cancelled our furniture order after reading all these horrible reviews and still haven’t gotten our money back !!! It’s been since December 30th !! Every time we call we get the run around !! Super sketchy store and company. I wouldn’t recommend them to anyone. Do your research before buying. We are first time homebuyers and this is THE worst experience we’ve had with purchasing things for our new home. Management needs to focus more on customer service.
My husband and I were able to go in the store and see the furniture I liked online. Our sales associate was able to match the online price and I walked out with exactly what I wanted! ☺️
The Personnel at the store very friendly and professional, big selection to choose from and the price was very good. Looking forward to our furniture being delivered in a few weeks. Would recommend this store very highly.
sales people are helpful and nice, and a lot of furniture is made of real wood.
My husband and I visited Ashely HomeStore looking for several items - a new couch set, a new mattress and a new bedroom set. We were greeted our first time there by Erik. I am always worried about going furniture shopping because of pushy sales people. Erik was not like that! He let us know he'd be around if we had questions. My husband and I have a policy that we dont buy anything big until thinking about it for 24 hours. We visited a few other furniture stores in the area, but Ashley had the best combination of things we liked, financing and cost. Upon our return. Erik was still very respectful and helpful. We had more questions this time and he was still informational but not pushy. I really appreciated that! He never tried to upsell us or push us to use all the credit we were granted. Overall, the purchasing process was very nice. We are now just waiting on delivery!
Great experience from the beginning to the end!
I purchased a couch, two lamps and a glass picture to go over my bed. everyone there was a very helpful and I find the merchandise to be top quality. I mostly want to thank Stefan and Molly 👍😁
Went to get bedroom furniture, was easiest thing I did that day. Austin was super helpful and actually cared.
When you sell furniture and a warranty is bought for it HONOR YOUR WARRANTY!!!!!!!!!!!!!!!
Very disappointed with the customer service and the longevity of the process in which it has taken to receive my items I purchased back in November! It has been an extreme inconvenience working with this store and customer service was extremely rude and unhelpful to me and my family. The products I ordered were not told they were going to take over a MONTH to receive, and I am still currently waiting for my last piece of furniture! Nice stuff in store, but I Will never shop here again after this entire process!
Same as everyone else
My experience was very nice, Brandon the sales representative greeted me while I was browsing at some furniture. Brandon is well versed in helping the customer complete his or her buying power. He was polite and very professional. I explained to Brandon my interest and he was well versed in what I wanted and how to make this a smooth transaction. Brandon worked with his team to finalize the sale. I’m very pleased with my experience at the Ashley Home Store thank you Brandon for all your help.
It's fine for average priced furnishings
We purchased a sectional from the Woodhaven location. The frame of the chaise broke within 30 days. We have called the number several times and they are unwilling to help. The lady just puts you on hold several times and then picks up the phone and loudly types as if she is doing something. We have gotten absolutely no help from the phone number. First they set up an appointment for someone to show up on Saturday November 30th. Then the Friday before at 3:30 my husband called to see what time someone would be coming the following day and he was told “they aren’t coming. Someone would have called you” My husband actually had to go to the store. And still they are unable to reach corporate to get this issue resolved. The woman we worked with in the store said it should absolutely be replaced. Now the cushion is losing its firmness due to the broken frame. We started this process on November 25th and here we are ten days later with no resolution. The table we purchased was delivered with uneven chairs and we are still waiting for them to come and fix those. I will be willing to fix my review if someone from this actual company can resolve this issue.
Wonderful customer service provided by both sales associate, Jay and store manager Lovell! They both made sure I was not only happy with new living room furniture, but also comfortable with the price I was paying! Go to Ashley! Talk to Jay!
Service at time of sale and delivery were great. Kept us informed every step of the way. After delivery was the problem. I had a couple problems which needed to be repaired. I've been waiting 6 weeks and they still have not been out after repeated calls. Definitely don't buy any extended service plans because if you can't get service for as delivered issues, I doubt there will be much difference in extended service response. First purchase at Ashley and probably the last.
Brandon and Andre were super helpful in assisting us with buying our new home office furniture. Highly recommend!
Brandon made it easy and fun to buy our furniture. Great service.
Stefan was SO patient and attentive! Thank you a million times for making this experience perfect!
Just bought new living room furniture here. Ryan was our salesman and was very professional and helpful. We weren’t sure what we wanted at first and he helped us pick out the perfect sectional! Thanks Ryan!
Andre gulledge He greater is at the door and very helpful! Very friendly!
Had a great experience shopping for a new couch. Ryan was phenomenal and we will definitely be back for our home furnishing needs in the future.
My wife and I stopped in to furnish our entire new home & our sales person Aimee was phenomenal. We didn't feel pressured whatsoever and were given honest answers to every question and concern we had. We ended up purchasing a bedroom set, mattress, sectional and chair For WAY cheaper than anywhere else we had visited. Totally worth the hour drive for the service and product. They had everything we were looking for. We will absolutely be getting all of our home furnishings here from now on.
You had what we had in mind for our home! Molly was very helpful and answered all our inquiries!
After shopping at multiple furniture stores we ended up buying a beautiful bed and mattress at this store with the help very helpful and patient sales lady named Molly.
Molly Rowe was the best and prettiest sales person in the store. very knowledgeable of her products and warranties.
I order a sectional 2 weeks ago the customer service at the store was good they helped me with what I needed but when i came to getting my sofa delivered it was a whole different story, I just got it delivered yesterday and the workers that dropped it off ( look like teenagers they were young maybe early twenties) They unwrapped everything an started to throw all the pillow on my floor and against my newly painted walls, put his drills on my dining table without asking and when I noticed he then asked if he could put them on the table even though they were already there. Didn't ask if he could walk on my carpet to assemble to sectional he just walk right through with out putting any footies on. I paid almost two thousand dollars for my sectional and to get it thrown on the floor is complete BS!!! I PAID MONEY to get it delivered but I was not worth one penny, I will never buy something here to get it delivered to get treated like this. I would rather rent a truck to pick it up my self. There workers obliviously have no respect for the product we bought!
We love Ashley furniture!! Staff is amazing
My salesman Nick was great
We built a movie theater and they had a large variety of recliners that were in good condition and cheap it is comfortable and has a large selection of colors and materials overall this was a great buy
Went here to get two nightstands and Amie and Nick were very helpful and we were able to find and get the ones we really like
Scott was very informative during our first visit.
Went to Ashley on Tuesday to look at bedroom sets.. So many to choose from but no pressure from sale person Brenda, she was very helpful and knowledgeable and I will definitely return when I’m ready to make my purchase. Thanks Ashley furniture and Brenda!
9/14/2019 my husband and I purchased a coffee table and end table from Ashley's in Westland. We elected to pick it up instead of delivery since it was simple items we could fit in our truck. We were told we picked up directly from the store and the items would be ready 9/26/2019. 9/26/2019 comes and goes, no phone call, no email nothing. I call to inquiry (which I thought I was calling the store directly, nope just a call center). I was told it would be in October 2. I call October 2 and was told it would ready on October 4. My husband calls October 4 and they said it would be ready October 7. Well, you guessed it we called October 8 and guess what? They say it was ready. My husband heads to the store and finds out pick up location is at Grand River and M-5. He travels there only to sit around and wait for 45 minutes but to be told it wasn't there. At this point we both are frustrated, no phone calls and zero communication from Ashley's for two items that were supposed to be ready 9/26. As I have been on hold for over 15 minutes just waiting to talk to someone at their "call center" I am typing this.
The short version: I ordered a sectional. I told Valerie the one on the showroom floor was the configuration I wanted. It was going to take 3 weeks to make and deliver. The day of delivery the drivers were an hour late. I missed an appointment because of it and for what? The wrong couch. It's been almost 6 weeks. I still don't have a couch and I've been sitting on the floor. Would love if Ashley corporate would pay for a visit to the chiropractor. The long version: After the drivers were an hour late and brought the wrong couch because the saleswoman doesn't know what she's doing I called them. They said my ticket was locked and I would get a call in 24 hours. I never got a call. 6 days later I called them and spoke with Lavell. He said he'd get the correct one ordered and call me the next day with a new delivery date. 3 days later I still had not received a call. So I called them. It was being delivered the next day. I GOT NO HEADS UP. I wasn't even in the state. He told me he'd call me back with a new delivery date and if they could compensate me for my trouble. Never called me. A few days later I called and got ahold of Priscilla. Each time I've had to reexplain bc no one there knows what's going on. She said that would compensate me 250. 00 and my couch would be delivered in 2 additional weeks. 8 days later I still don't have my refund. I called and talked to Priscilla who said someone would get ahold of me today. No one has called me yet and it's nearly 5pm. I'm currently on hold writing this review. There's is ZERO communication at this Ashley. They blow smoke, nobody knows what's going on, I've called them at least 11 times and talked to 5 different people. I will never shop here again. The funny thing is I saw this sectional online for 400. 00 cheaper, but I didn't order it online bc I thought I wouldn't get the right configuration. Go figure. This has been the worst experience with a business I've ever had.
had a great experience at ashley today with valerie took she took time with us to make sure we found what we was looking for thank you valerie will be back after we close on house
Molly was great in helping get us what we needed. Go see her for all your home needs.
Brenda very helpful sell person
We came to Ashley Home Store to look for a dining room set and Brenda (Sales Representative) was extremely knowledgeable with interior design and so helpful to us that we decided to furnish our new home with two sectional couches - full bedroom set - two dining room tables with a server - and tv stand. We greatly appreciated her hospitality and patience. Thank you Brenda and thank you Ashley Store for having amazing furniture to furnish our new home.
We came to Ashley Home Store to look for a dining room set and Brenda (Sales Representative) was extremely knowledgeable with interior design and so helpful to us that we decided to furnish our new home with two sectional couches - full bedroom set - two dining room tables with a server - and tv stand. We greatly appreciated her hospitality and patience. Thank you Brenda and thank you Ashley Store for having amazing furniture to furnish our new home.
Super nice and amazing staff! Got wonderful help and information from both Andre and Amy. They also had plenty of different styles and options of home decor to chose from! Would definitely recommend shopping here for anyone who wants a stress free shopping experience and quality service.
I have been waiting for a sofa and love seat set since July!!! Have been told various reasons why I have not gotten them. This is very bad business. Finally today I am told that one piece is available on Oct 17th and the other piece is comming from another warehouse. No date on when I will get it. I have been very patience for 3 months. I have canceled my order with them. If you cannot produce the furniture then do not show it in the store.
Amy and Andre were very helpful! Thank you for assisting us in getting our furniture!
We went for a furniture set for the family room, and found a great set for a great price. Ahmed was very helpful and made sure we got the best price available.
the sale team is very helpful and the furniture is BEAUTIFUL. I love the wide variety of styles they carry
Updated Rating: My husband and I had a great experience in the store and were given our expected delivery date of 9/27 (as printed on our invoice). I received a call on the 25th to confirm our scheduled delivery for ALL our sectional pieces that date. When I looked at the tracking info tonight, now one of the sectional pieces is not on the list of delivery items. I contacted customer service and was informed my account was updated today (without my knowledge) and that the last piece of my sectional is to be delivered 2. 5 weeks later. I received no notification of this from any department within Ashley HomeStore and was told they scheduling department would likely call me tomorrow morning about the issue. . . the day OF delivery. This is completely unacceptable. Customers need to rearrange their daily schedules in order accommodate deliveries and this poor of communication is completely unacceptable.
Andre and Scott were both very helpful
We purchased a bedroom outfit and was told we could pick it up on a certain date. . . the date came and we then found out the date was just an estimated date. We have still yet to receive our bedroom outfit. The management office staff are working on this situation and have been very kind, we do appreciate that but these things wouldn't happen if the sales staff wasn't in such a rush to just get the sale.
Update: we came back this evening and John made it right. Comped the shipping on our new order and generous with additional discounts on our new night stands and dining room set. Thanks John! An hour and a half late on a 3 hour delivery window, no phone call until after the window expired letting us know they were running late. Apologetic customer service said we could expect a follow up call from sales staff with possible compensation, since we were still interested in other pieces. No call. No follow up. Go to ArtVan, go to IKEA, go to Gardener White. Do not go to Ashley's! Customer service act dropped as soon as that sale is made. And the SALES MANAGER, John, made the sale. The manager!
Bought a whole living room set from Ashley furniture and couldn’t be happier with how professional and courteous the sales people were in the quality of the merchandise
I had a great experience purchasing my new furniture with the help of Andre and Aimee. It was an easy experience. They are very friendly and were great with informing me of the great quality furniture I was receiving.
Came into the store today working with Greg was a pleasure, and the store manager Andre was very helpful throughout the process. I will be back again.
This has been the worst customer service we've ever experienced. List a few reasons of the many. . promised furniture by a certain time to keep our business, we were told 4 weeks. . but that didn't happen week 7 we received half of our furniture and all of sudden our kitchen table was on backorder for another 2 weeks. . the delivery guys destroyed the legs on our couch. . the kitchen table chairs were so uneven we couldn't even sit in them. . once our kitchen table finally got delivered 6 hours past delivery estimate time at 9:30 pm they installed the legs upside down. . here we are a week later we've taken off work waiting for someone to come repair the table since 3:00pm it is now 9:20pm and still have not received a call, now Ashley furniture is closed, when we called today they said they'll get there when they get there? We've wasted so much time and energy on the phone with them just trying to get furniture delivered. . go anywhere else for furniture but here.
I just visited Ashley home store in wood haven mi and had an extremely great experience. My sales person Aimee siler was very attentive and helpful. Ask for her when you visit. She helped me find the perfect table
I love this store!! Great experience.
We found a beautiful bedroom & living room set today at Ashley Home Store! We were very impressed by the knowledgeable staff! We were in and out so fast! We can’t wait to have our gorgeous additions delivered!! We highly recommend Scott! 😊
My husband and I found a sectional we loved online. The one in store was a slightly different configuration, but Ahmed helped us find the pieces that fit our need exactly. We are looking forward to our new couch in a few weeks!
Entering the Ashley Home Store we were greeted by Aimee. She was laid back and offered a wealth of no-pressure knowledge. As we walked the store looking and trying couches and sectionals we were helped by Scott who was able to give us a great deal on the sectional of our dreams. Scott and my husband haggled and we walked away with some nice accessories to really set the room. All in all excellent experience, kind and knowledgeable staff, so we will be back to purchase future pieces. 10/10 for store experience. Will come back to comment on furniture/delivery.
Ashley furniture has a great variety of sectionals! Aimee did a great job with all our needs. We looked around and wasn't followed or harassed or pressured into a sale. Nothing worse than feeling pushed into buying something you don't want. We will definitely refer friends and family to Ashley's!
Ashley furniture has a great variety of sectionals! Aimee did a great job with all our needs. We looked around and wasn't followed or harassed or pressured into a sale. Nothing worse than feeling pushed into buying something you don't want. We will definitely refer friends and family to Ashley's!
A great place to shop for furniture! Also the staff (Brenda) very professional! I highly recommend the store !
Great salesperson! Very helpful and knowledgeable! Easy to place our order.
Great customer service, staff was very friendly and attentive and helped out with any questions I had! Scott was great and made sure I got the best prices possible. Delivery was on time, quick, and easy!!
The store is clean, with an amazing selection and staff that made me feel welcome. Everything made me want to keep coming back for everything I need in my home.
Helpful, knowledgeable staff and good bargains
Bought bedroom furniture today! Thank you for all the help! Aimee was awesome!
Brenda was so helpful and great to deal with. She knew the store and had great tips for accent tables to go with our living room furniture. Thanks Brenda 👍
beautiful selection. Aimee was wonderful
Very nice place! Lots of choices in home furnishings to choose from. Scott was very helpful and informative. Beautiful store!
Went to check out Ashley Home Store in Woodhaven, Michigan, yesterday. I had never been in an Ashley store before but had heard wonderful things. I was impressed! This place sells furniture, yes, but they also sell mattresses, and bedding and rugs and decor!! I was greeted by Brenda H. who explained the flow of the store and encouraged us to look around, to try out the items and even explained that they have a clearance area as well! They have all kinds of selection from rustic to modern and in between! Brenda was very helpful! one thing that I appreciated was that she told us to try the furniture, sit on it, open and close drawers and doors, handle the pillows and cushions... they genuinely want you to experience the furniture so you can get a real feel for how it is if used in your home. I highly recommend Ashley in Woodhaven! Best of all, it's made the USA!! Check them out!!!
We highly recommend Ashley Furniture. The last time we shopped we where helped by Alyssa Bailey. Very friendly, Professional and knowledgeable.
Wonderful store, Alyssa was our associate. She is beyond amazing, walked us through the entire store without the "high pressure sales tactic" This is the only place to shop for furniture! 5 stars Ashley homestore.
I visited a number of furniture stores, but fell in love with a number of pieces at Ashley Furniture. I was purchasing furniture for a new construction home, including a complete living room set and three bedroom sets. I was ASSURED by the assistant store manager, Andre, that my furniture would arrive by my move-in date (7/19), minus some pieces of a bedroom set. Given his confidence and reassurance, I moved forward with the purchase on July 5th to furnish our entire home. On July 18th, I accepted a partial delivery of furniture. Since then, I have had TWO MORE partial deliveries and as of August 17th, I am still waiting to learn when the rug I purchased will be delivered. They are estimating I'll receive it sometime in SEPTEMBER. While I love the furniture I have received, sadly, I cannot recommend Ashley given my experience.
I can see why the rating is a 1 1/2. My husband ordered desks and they didn't have all the parts to assemble them and didn't come back or call to fix it. This was last week. I would NEVER order any furniture from this place personally, ever. It took 3 weeks for damaged, missing parts desks to come in.
Aimee was such an amazing help to my family. She was an absolute pleasure to work with. They were very knowledgeable about the mattresses.
I ordered furniture on July 4th... Its July 29th Still haven't received half of my order.. I keep getting the run around.. I'm very disappointed and wont be a returning customer..
Nice place
Wow great furniture
Melanie the assistant manager randomly contacted me on Facebook accusing me of "attacking her child". I don't know this women nor did a write any kind of comment about her child. I did react to a post some other random person commented. This is the type of person you employ? Someone who tells people to kill themselves, calls someone a c*nt and uses the N word that's super racist? Don't worry I am contacting corporate about this also since Melanie said the general manager is her best friend. I will forward all the screenshots to them as well .
Do your homework on "warranty" coverage. I purchased a very nice set of patio furniture last June. It took quite awhile to get delivery, which was disappointing, but not the end of the world. Now fast forward to this week, when it was discovered that one on the swivel rocking chairs seem to have a spring issue, and feels like you are going to tip over. The other chair is fine, leading to the faulty spring diagnosis. When we looked at the "warranty" it says 1 year from purchase. Of course this issue is 2 days after the 1 year date of purchase, but it took weeks to take delivery on these items. Does the company take that into consideration? NOPE! So realize that apparently the warranty is actually covering YOUR MONEY they have collected, while your items are not even in your possession. First time buyers, now last time buyers. I spent more on this furniture than what is in my living room! Why would I bother emailing corporate, when they are the ones that called to inform us there was nothing more they can do under warranty, but offer for us to BUY new spring kits....
Great selection
Absolutely HORRIFIC customer service like None. Visit the store today afternoon had looked at ad online for Ashley Hybrid Full 12 inch mattress on sale for $179 and list additional still going Memorial Day discount. A lady absolutely zero help finding what I looking for like I was interrupting her day. She says nope don&'t have that, nope no further discounts. She asked another employee a guy to look up on his smart phone since she was way to lazy to look in the in store computer. NOPE the refused to help. What would anyone ever walk into the store and get Zero help. Thanks for directing to AMAZON Free shipping with out a negative interactions with disrespect found in this store
Item I ordered was delivered and damaged in the process and not put together properly. Was told to fix it myself
I will never buy furniture from Ashley again, nor will I recommend it to anyone else. We bought furniture in February 2019, it is now May and we are still trying to get the broken pieces that were originally delivered replaced. Contacting anyone and then getting help is a nightmare!
Josh C. and Aimee Siler (assistant manager) are great!!
I visited Ashley furniture today and had a wonderful experience with Matthew. He helped me pick out the perfect chair and got me a great price on it! Looking forward to delivery. I highly recommend Ashley furniture in Woodhaven. Talk to Matthew, he'll do a great job for you too!
To see such a low ranking for a company that thinks so highly of themselves is sad.. maybe if you stopped and took all the complaints into consideration and reprimanded where needed your company would have a better review. Bad management will take good employees and destroy them causing them to flee and the remaining employees to lose motivation. This store will be an eye sore before you know it and the surrounding stores who actually care for guest will reap all the benefits. I won’t spend another dollar in this store and recommend anyone and everyone run to Gardner White, art van or even discount furniture. Where you receive your furniture whole not damaged and all in one delivery. This city was fine before Ashley came into it. Go away
Didn't find what i was looking for, but inventory is great.
Great experience!! Both Nick and Brendan were on the ball! Delivery on the exact time and date just as promised;) No worries here!!
Great stuff if you've got a big wallet
Variety of furniture was nice. Did not find exactly what I was looking for but would shop here for future purchases
Absolutely horrible experience. It took months to receive our couch. Anytime we have to get an answer about anything we have to physically go to the store to get them to do their job. They dont return your calls or emails. I will never go here again. Ordered my couch in oct 2018, and i am still dealing with issues from this order.
Don't go here unless you are purchasing over the counter. I ordered a sectional on 3/1/19 it literally took 1 month to deliver and they didn't even deliver the whole sectional. So now I have to either miss another day of work or cancel my Saturday getaway to take delivery of the last piece. Not to mention I have half a couch in the living room with folding chairs to accommodate visitors. The delivery people were professional minus the fact they like to hit on your significant other while she waits for you to get home because they're an hour early and have the audacity to say to you that you're late. All and all spend the extra money to go somewhere professional like Art Van or Value City. At least their delivery services are within reason and not a month + out. Even special order furniture I have received within a month from both places. Anything on the showroom floor at both places I have received within 3 days. Ashley Home Store has definitely lost a customer after this debacle.
Great food and service
I'm very happy with my furniture. The only issue I had was with the delivery time being longer than expected. Once I contacted Ashley escalations department, everything was taken care of.
Awful customer service... Part of my sectional came and they told my husband in 2 days tge other part would come. Then they called and told us we had to wait. 5 more days so i went to the store and talked to joe he told me he would call me that night i got no called back up there before closing and he left already Not happy and would never shop with Ashley again and woodhaven location has nice stuff but good luck getting it to your house after you pay for it
I had great service in the store. The sales associate Keri Lynn was fantastic! The sectional I bought was delivered in a timely manner with no issues what so ever. The delivery drivers were on time, courteous, and careful in my home. I highly recommend the Ashley furniture home store in Woodhaven Mi. I will be a repeat customer.
I found two benches online that would fit under my pool table. Went to the store to look at them. Ordered two of them and they even gave me 10% off. My order came on time, already assembled. And the guys even set them up for me in my basement. I will use them again when looking for furniture
Great customer service from Matt and Nick! Just bought a nice couch and table!
I didn't like there Products . the came and delivery my son bedroom and they Break a leg for the hide bord so I have to wait a month for a new on
Great Staff, Very nice showroom, nice selection of furniture!
3 star average...impressive, the main company gets 1.4 stars most employees from there say the furniture is junk...also thanks for not being able to supply me with touch up stain for my new kitchen table that your company still makes yet no one can get the stain for...Not to worry with all the furniture stores around the area, and this store getting the worst reviews I'm sure this store will be open for a very long time with all the great reviews.
If I could give 0 stars I would have, take ur money else where, customer service is not for the the customer, dont waste it money on a warranty. No such thing
I would give them a zero if that was possible. This store doesn&'t deliver, literally. I bought furniture on January 10, and it has now been delayed again until march 6. This is not a custom order! I have been trying to cancel my order for three days but there is a cancellation clause in the contract so that even if it is their fault that you are canceling(like the fact that they don&'t have your furniture) you have to pay them ten percent. This particular store must have some kind of script for dealing with people who want to cancel because I talked to at least four different people who used the exact same wording to tell me that they would start the cancellation process and have a manager call me back. That was three days and nine calls ago and I still haven&'t talked to a manager. And don&'t bother calling the guest response team, because they can&'t do anything, each individual store makes their own rules. I guess I will be going through with my order because I don&'t want to give them hundreds of dollars for absolutely nothing but I hope nobody else had to deal with them! Awful company!
I ordered my living room furniture (not custom) November 23, 2018. The salesperson said the longest it would take for delivery would be three weeks. I called three times and delivery was December 19. I got rid of all my old furniture. I called on December 18 and they said the manufacturer hadn't shipped the furniture to the warehouse. But my two end tables should arrive on December 23. For Xmas, I had no living room furniture! I received my couch and love seat on January 15. Then received my two end tables on February 2 and then chair and ottoman on February 13. This company has no correct communication to its customers. You talk with them on the phone and they'll say everything is in the local warehouse for delivery but when only get two items. The text you receive will have 5 items listed but only 2 are delivered. The senior management for this company better get this fixed or they won't be successful. The customer service people can't do much of anything since it is how the process is set up. If they had a tracking system from the initial order, that would be better. It took almost 12 weeks to receive my whole order. Not once did they offer to pay for shipping or reduce my bill for my troubles.
I have been waiting over a month for a dining table to be delivered. Two different times a delivery was set up, I missed work for the delivery, and nobody showed up. Both times I was told that the distribution center cancelled delivery. I never received a call of any cancellation. Now they have called for a third delivery attempt and I told them I need a delivery in the afternoon and they said the will come between 11:30 and 2:30 and I can take it or leave it. You would think they would be more accommodating since I have already been so inconvenienced.
Terrible all around. Customer service doesn't even look up to say, "May I help you?" But the real problem is delivery. It's so bad!!! I was told I would have to wait three weeks for delivery, which is way too long to begin with. When that day came, the delivery company (third party . . . why by the way?) said the order was canceled for a mistake they made. The delivery company blamed the store. I went back to the store, and the store blamed the delivery company. When they looked up my file, somehow they found that the delivery date hadn't registered even though it did on my document. So they set up another delivery date ANOTHER three weeks out. I finally got my delivery and guess what: the material on the bottom of the couch is now loose ONE month later! Seriously how bad can this company be?
Beautiful store! Think we found "THE" couch
Who do i have to speak with to be heard Ashley Homestore?! I purchased a sofa from the woodhaven location and was told my estimated pick up was mid February. Ok. I receive an email stating you received my order. I was unclear on what this meant so called the general customer service number where one of your representatives told me my couch was already available for pick up. This was last Saturday. My father and i took the day off from work yesterday (Tuesday) we drive 40 minutes out to Farmington hills where we are told the sofa hasn’t even shipped. As I’m trying to get to the bottom of it everyone i talked too just looked at me completely clueless offering no help. We drive all the way back to woodhaven as we are told multiple times after being rejected help, that we had to go to the sale store. I go in and explain my concern, and they state my sofa was available for pick up that day. But the ware house doesn’t have it. What?!?! They open some type of ticket to research into this and assured me they would follow up in 24 hours and nobody has called me. I called multiple times which NOBODY ever answers the phone, left multiple messages that have gone unanswered. They offered to deliver it to me for free (which lessened the blow at first) and said they will try to get me a delivery this Saturday yet nobody is calling me back. Is this some type of scam? My father also purchased two chairs from you and he was given incorrect information on his order too. My living room is half empty and from all the complaints im seeing online this appears to be common and people go without their furniture for MONTHS. I refuse to let this happen to myself and my father. Who can i speak with to help me?! I need answers not silence! (You guys also opened a magic ticket for my father as well, which to no surprise he never received a response on either). This is outrageous!!!
Made my first visit to Ashley Home Store. Loved it! Lots of choices and prices were reasonable. Aimee assisted me and she was very knowledgeable and helpful.
The worst customer service that I've ever experienced!
BUYER BEWARE !!! THEY DO NOT GIVE YOU YOUR MONEY BACK IF YOU PAY CASH . THEY SEND YOU A CHECK WHICH TAKES 3 TO 4 WEEKS TO GET BACK MIGHT BE MORE CAUSE I STILL HAVEN'T GOT MY MONEY BACK. THERE EMPLOYEES ARE RUDE AND REALLY DON'T CARE IF YOU GET YOUR MONEY BACK IN A TIMELY MANNER OR NOT . I WOULD STRONGLY SUGGEST NOT BUYING ANYTHING FROM ASHLEY FURNITURE. NOT TO MENTION THE GUYS WHO TRIED DELIVERING MY FURNITURE LOOKED AND SMELLED LIKE BUMS LITERALLY. I FOUND BETTER AND CHEAPER FURNITURE AT ANOTHER STORE LOOK AROUNF BEFORE GOING TO THIS STORE .
Delivery always weeks later than promised. Poor customer service. We’ve had 3 delivery issues with Ashely.
After a series of terrible customer service and delivery related events, we are still being overcharged for items and services that were not provided. Joe doesn't return calls. Apparently there is a new manager, he has not returned my calls either. So far nobody even in their corporate office seems to care. This place is a joke. DO NOT SPEND YOUR HARD EARNED MONEY HERE! You will get nothing but a headache and a run around.
Had an amazing experience at Ashley’s!! Want to personally thank Keri Lyn for the wonderful customer service and helping my wife and myself get exactly what we wanted!!! I would highly recommend purchasing furniture from Ashley’s and Keri Lyn!!
By far the worst customer service!! They are real friendly when your in store but never return calls or get to the bottom of the problem. I ordered furniture Nov. 6th 2018 and have had several deliveries scheduled where we take off work and they do not show up. They always have some kind of excuse. It’s a joke!!! Finally had furniture delivered Dec. 27th 2018 where they delivered a broken chaise to my sectional and no love seat to the sectional. What company delivers a broken piece of furniture. The spring is sticking out of the bottom. So since we have had 4 deliveries scheduled where they no showed us again. I would say I’m the idiot for putting up with this!! But no more I’m done!! Do not buy from here! The store manager Joe is worthless never returns calls and in my opinion does not do his job!! He says they have great customer service. Lmao 😂
Don’t shop here. I ordered a grey sofa/loveseat set. I was delivered a grey loveseat, but a brown sofa. The reordered my grey sofa. Four weeks later another brown sofa was delivered. Three weeks later yet another brown sofa was delivered. I’ve gone back to the store and made so many phone calls it’s ridiculous. Ashley seems unable to deliver the correct sofa to me. Each time the deliver truck has come to my home different guys are in the truck. Every deliver guy says that Ashley sends the wrong furniture all the time. It takes a month for them to send you your furniture and when it comes it’s not even right. I’m very close to demanding that they come and pick up this grey loveseat and take it back. I should have shopped some place else. The store manager seems indifferent to the stores inability to deliver the correct sofa. I’m working my way through corporate trying to get this resolved. I’ve called so many times to make sure that they send me the right sofa it’s ridiculous. Management is incompetent.
Never again!!! The store itself was okay, but the purchase process is silly. So we purchased a bench and thought we could just either take it with or pick up at store. Nope!! You either had to have it delivered @$49.00 which is 1/3 of the purchase price or pick it up @ the distribution center in Farmington. So we chose to pick it up (duh). The icing on the cake is now we have to assemble it 🤦♀️
We found a sectional on the website, but it was out of stock. Called in to the local stores and finally Woodhaven had the stock and would match the incredible value in store. Ciara was FANTASTIC assisting us. Met us at the door, ordered the sectional, informed us of timing, gave us options for warranty and delivery. Very pleased with her help and will definitely revisit this store for our other rooms.
I had the most excellent experience as far as customer service goes. Nicole Ezerkis went above and beyond to ensure I was taken care of in every way possible during my couch shopping experience. From start to finish she was wonderful. Even went as far as contacting me the next day to ensure I was happy with the delivery date since there was a small glitch the day of purchase and I was unable to choose a date at that time. Very pleased with my choice and experience. Couldn't thank her enough!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
