Ashley Store | Albertville, MN 55301

Thanks for the help today, Paul!

Stopping in at Ashley Furniture was a happy accident. Bill G welcomed us in, and after some time browsing he was able to help us furnish our new home. Bill was friendly, had a good sense of humor, and facilitated our purchase efficiently. We will definitely shop at Ashley in the future.

i didn’t get my Stanley but bill and kalie were very helpful during the process!

Jerome was very helpful and thorough in making sure we got the right bedroom set for our needs and ordered in right!

Ray did an amazing job. Very friendly!

We worked with Nora for our new sofa purchase and we found it to be a wonderful experience. She took the time to fully understand what we were looking for and showed us the sofas that most closely matched our needs. Her product knowledge was superb and she described the features that would be of interest to us. Purchase and delivery arrangements were super easy. Definitely recommend Ashley furniture, and working with Nora is a pleasure!

Nora helped us find the perfect sofa! She was very helpful and knowledgeable and a pleasure to work with.

Bill & Ray are great! Process was easy with awesome service! No pressure!

Both Bill and John were great, friendly and helpful. A great buying experience!

Jerome was amazing to work with! And don’t forget about Ray- Ray was amazingly adequate.

Ray and Victor helped me pick out the mattress I needed! Lots of help and very knowledgeable!

Go see Kalie at Ashley! She is very informative, helpful and has a super positive attitude 😊

Paul did an awesome job introducing us to the store and welcoming us as friends rather customer!

Ray was tons of help n knows his stuff!

Kalie was very helpful and friendly! Purchasing our furniture was a breeze! We will definitely be back!

Calie (unsure of spelling) was great. She was knowledgeable and let me shop at my leisure. She didn't swarm me like bait in a shark tank like typical furniture and car sales persons. It was nice to have a pleasant, stress free experience furniture shopping for once.

Bill had great costumer service, really nice guy.

Paul was so helpful during our sectional purchase. Will definitely be coming back for more furniture!

Kalie was awesome! She helped us find exactly what we were looking for. If you go in, ask for her help!

Kalie was very helpful, had suggestions and directed us towards several options. Great experience!

Ray was super nice and helpful when I was buying a dresser!

We bought from Bill here at Ashley a few times and he is always the best, without being overbearing and stalking us throughout the store. We will be back again!

Claudette was amazing, I don't know how many times she checked things for us with a smile the entire time. She told us towards the end that she was training. I wouldn't of never known. Polite, professional and a wonder attitude! Ray helped us towards the end, showing her how to enter information into the computer.He did a great job as well. I have been looking for this color forever, my husband happened to see it!! Done deal. We went to the Albertville location in Minnesota

Bill was very helpful.

Paul and Bill and John and Kaylie and Nora and Jerome and Judy were amazing. Ray was adequate.

Bill was a great help, answered all our questions. The process went quick and easy. Thank you

Great place to get our new furniture. Kalie and Bill were a great help as usual! Definitely recommend.

Paul did a great job helping us purchase a couch and recliners for our new home!

Ray and Bill were so helpful! Can’t wait to enjoy our new patio table set.

John and Paul were amazing! They took phenomenal care of us, got the mattress and bedroom furniture we wanted at a great price. Highly recommend!

We had a great experience shopping at Ashley Homestore in Albertville. Kalie and Jerome were helpful and easy to work with!

Thank you Paul for your great service!

We've been long time customers of Ashley but have never been to the Albertville location until now. A wonderful first experience and worked with Kalie. Very helpful and not pushy in any sense. A job well done even for a newer employee to the team. Kudos to all!

John and Bill were so helpful on finding us living room couches, a bedroom set, and a super comfortable mattress. They made it a great experience for us!

Ray is the best!

Ray was very helpful and friendly!

Ray and Jerome were super helpful!

Paul O did great!!

Nora and Ray assisted me while i was visiting this store in Alberville. Great people and great place to shop furniture.

I came in looking for a very specific couch at a certain price, Bill was very knowledgeable about the items around the store and was able to quickly show me a few pieces. I found something within 10 minutes of being here! Very happy with my purchase, thanks Bill.

Bill G, was exceptional!!! He helped me through the entire process of purchasing a new couch for my new home. He was very patient, professional, kind, responsive, and above all incredibly respectful. I will certainly be recommending Ashley to others and will personally shop here again. All because of the amazing work done by Bill!! Thank you again!!

Awesome experience with Bill He was patient with us as we tested comfort and discussed design. We would recommend you try Ashley outlet in Albertville.

Kalie was our sales rep & was very kind & patient! We were very indecisive & appreciated her very much! Thank you!

Just got my first apartment and Paul O'leary helped so much with everything and made it so simple and easy to get what I needed! Thanks again!!

Bought my first set of furniture for my home from Paul O, and he couldn't have made it go smoother thanks so much. If you're new and unsure of how to go about this process as silly as that sounds please reach out to this man and help yourself. He will take care of you!

Albertville Ashley’s has great customer service!! Paul was fantastic to work with!!

Ray was amazing and very helpful. Walked in "just looking" and left with a great bed

Bill was great to work with! Have purchased many times from Ashley over the years.

Paul was very knowledgeable in helping us find our new couch, great experience!

Fabulous customer service by Bill at Alvertville,MN location. Excellent purchase and return policy, bought chair, 93 yr old mother didnt like it, returned and purchased a different one.

Jerome was so kind and helpful! He really helped us order our living room set and have it delivered where we need it to go!

Jerome was awesome and super helpful!

90% of our furniture is from Ashley. We absolutely love this store and the people here! We always say before we look at any other furniture stores we need to look around at Ashley for what we want. We worked with Nik and John today, they were so helpful with helping us find our perfect mattress and bed frame. We’ve worked with Ray when doing most of our purchases and he is absolutely amazing as well! We love seeing him every time we come in. Remembering us each time we come in is a nice personable touch. Ashley is the place to be to decorate for your new home!

Nik, Jerome, and John did an awesome job helping us find our new mattress and bed set! We have done a lot of business with Ashley in the past and we are never disappointed. Do yourself a favor and ask any one of these teammates when you come to visit!

Absolutely fantastic!

Nik was such a great help from the moment we walked in! Very knowledgeable and friendly!

Customer service when we bought the couch. Unfortunately our couch needed a warranty claim and when fabric was being replaced we were told be technicians that couch was made with cheap bottom of the barrel fabric and this will continue to happen. I called to ask about replacing the fabric and received no call back. Disappointed and would not work with again

Attentive sales people without being pushy. Great experience!

Appreciated working with Bill. He was super nice and easy to talk to. We bought a couch and he helped us with options and did a great job overall.

Ray was amazing

I came to Ashley Homestore to buy a mattress protector and the salesman John Fahey was very knowledgeable in the product line. Exceptional customer service! He also helped my daughter buy her first mattress and provided quality information. Thank you!!!

John Fahey was such amazing help! I described what I was looking for and he found the perfect mattress for me in my price range. He was very knowledgeable regarding the mattresses they offer and educated me on the different options. I felt I was able to make an informed decision on my first mattress purchase.

John F was awesome and gave us all the information we needed. Very personable and easy to talk to. I got an awesome mattress on sale for President’s Day. Thanks John!

Kalie Clark was professional, compassionate, found exactly what we needed very quickly. We had a great experience with her AND Ashley Furniture yet again!

Paul was helpful without being pushy. Store had a huge selection. Definitely would recommend.

Jerome helped us to find our dream couch! And the most comfortable chair that has ever existed!!!

Nik did a great job helping!

Nik L was an excellent and knowledgeable part of our experience, would highly recommend working with him for any of your furniture needs

Nik was a great Sales Consultant!

Kalie C was fantastic. She was so fun to work with and had wonderful ideas. I'll be back to buy from her again.

I made an advance payment for booking a dining table at Ashley Furniture, but I changed my mind before the delivery date and canceled the order. It has been over a month now, and I'm still waiting for the store to process my refund check. Despite multiple calls and requests, no one from the store responds to me properly, except Kathy. Each time I call, they promise a new date for processing my refund, but it never materializes. I'm perplexed as to why it's taking them so long to issue my refund."

Nik was very helpful with helping us pick out a dining table & coffee table. Highly recommend!

Paul helped me find just the right furniture for my house! Thank you!

Paul at Ashley was great with helping us find furniture we wanted! Great shopping experience.

Paul O. Helpful, knowledgeable, got things set up with little or no problems

Jerome was beyond helpful and informative with the whole process couldn't be happier

The associate was very helpful in helping my wife and I find the perfect piece of furniture.

Nik did a great job showing us furniture! Very thorough and helpful.

We really enjoyed working with Nik. He helped us pick out the perfect couch. We would recommend him to anyone!

Bill G. was a great sales person. He helped us find just the right sectional and ottoman. We’re looking forward to working with him again, to finish furnishing the rest of our home.

My wife and I had a great experience working with Ray and Nik purchasing our sofa and loveseat! They were great to work with and very helpful.

My Husband and I always come here when we are looking for future for our home, we would like to give a big thank you to Ray and Nik ( bacon hater) for helping us out!

Ray and Nik were very helpful

Ray was phenomenal! Knocked my socks off

Nik was great to deal with. Very plesant

Kalie & Jerome were super helpful!!!

Very helpful and knowledgeable

Kathy C helped us order new cushions for our couch back in December. She was one of the few that was actually helpful. They need more employees like Kathy!

Had an exceptional experience! The sales team including Miller, and Bill were engaging knowledgeable and fun to work with. We were able to purchase the furniture we needed with ease with guidance by Ray Miller!

Bill was a pleasure to work with and was very patient with us. We did not feel pressured at all which was great. Overall we had a great experience and walked out the door with what we came in looking for.

Ray was very helpful, great customer service!

Great working with Nik for our new sectional. Highly recommended!.

Nik was super helpful! Great experience

Paul was very helpful and noligable in helping us picking out our furniture.thanks Paul

Bill was so great to work with! Took the time to help me decide and research and find all options possible! 10 out of 10 in customer service!

Too easy no hastle- #Ray. He's the cool dude. 😎

Nick was very helpful and knowledgeable! Made the process of buying furniture easy and painless

The selection was ok. It seemed like the pieces you could take away that day were floor models, which is ok. However, they were well used, and some needed a little repair.

Jerome was phenomenal and extremely patient while our family visited the store 3 times to decide on what we wanted. Fantastic place with fantastic people.

Nik did a wonderful job! I am so blessed to have been part of his training! Thank you for delivering to Montgomery, MN!!

Thank you, Nik! Your service was awesome!!

Bill was very helpful!

The furniture is beautiful, the attention was good, but unfortunately for black Friday they offered bonuses for buying that day and additional for paying with visa card but we never received them, we have gone several times to the store and the manager's response was 3 to 4 weeks, it's been 7 weeks and nothing. MISLEADING ADVERTISING Update 04/21/2024; I sent the mail and it has been a month and still no response.... I continue with my low rating and I will make sure my friends don't buy from Ashley.... MISLEADING ADVERTISING... LIARS

Ray was great to deal with and very helpful

Ray was great to work with. Knowledgeable on the available products and personable. Took the time to explain all the options for financing.

Paul O was very helpful! He made it a great shopping experience!

We had a great experience with Patricia Bedard in the Albertville MN store. She answered all questions, showed us where to find the sectionals and we found something perfect for our home. Thanks Trisha!

William(Bill) is one of their worst Sales person. He was very rude to us and it was very evident that we were racially discriminated at the store. Upon asking about any if there are any additional discounts on buying the floor piece, we were rudely told that if u don’t want to buy there are many others who would buy this and just walked way from us leaving us alone at the billing counter. On complaining to their store manager, the customer complaint was unheard and unwelcome. Very disappointed with this particular store and would never be returning here.

Ray was great. Informative and helpful without being pushy at all

Tricia was AMAZING!!!!

Bill G was awesome sauce to work with! He was patient and showed us all our options. Very satisfied with our find!

Ray was awesome! Super funny and the perfect blend of "can I help with anything" and "I'll let you guys look"

Friendly, knowledgeable and easy to work with.

Ray was amazing in helping us pick out a couch! We appreciate this store so much!

Bit of expensive side, however if you have patience you will find good items with reasonable prices.

Ray was very friendly and professional. He was also very helpful with looking at couches.

Bill G & Tricia B at the Albertville location were so awesome to work with. Super friendly and very knowledgeable!

Ray and John were both great to work with! Quick service, great conversation and very happy overall.

Ray was amazing to work with!!

Tricia was great with helping us get new furniture!

Tricia was extremely kind and helpful. Thank you so much for the beautiful furniture!

Had such a great experience with Tricia! She helped us get exactly what we were looking for!

Worked with Jerome and Paul. Super helpful and a seamless experience.

Happy to shop at this location and Bill the sales person got patience to explain things again and again. It was great customer service. It was fun talking to him. He gave the best prices on all items he can.

Tricia was amazing. She helped my husband find two love seats that I also liked.

Bill G was amazing! Able to price match from their website, very friendly, and very helpful!

Ray was great. He was quick, and knew exactly what we were looking for.

Ray was great and very helpful

Excellent service!!

My wife Nicole and I dealt with Trish to get mattresses for our grandbabies.Trish was so pleasant to deal with and her knowledge was top notch. So grateful we were able to work with her.

Patricia B. Was very helpful !

In spite of being in pain Patricia helped me purchase my stools, after me initial salesperson walked away. Thank you Patricia and "feel better."

Tricia was amazing! Found everything we needed for our new home!

Had a great experience working with Tricia! She helped me get everything for my new home and she was incredibly kind and helpful! I went back and added to my order today actually! So excited! Thanks Tricia! 😁

Ray treated us great, even though we are from Wisconsin!

Ray was extremely helpful and personable. We really enjoyed shopping

Great experience with Tricia! Brought us to exactly what we were looking for without being too pushy!

Paul warmly greeted us and patiently listened to what we needed. He was extremely knowledgeable about the inventory and listened to our input. Paul was very open to our financial concerns and tailored a deal that fit our needs perfectly. We had a great shopping experience with Paul and would certainly seek him out for our next furniture purchase.

I was greeted by the store manager Ray at the Albertville location when my husband and I were looking for a dining set during Black Friday and I must say, the furniture in this store is absolutely beautiful!! I wanted to buy, buy, buy! Ray was extremely nice and professional and answered all our questions. At the end of our shopping experience we brought a dining room set and some beautiful living room pieces. If you want an awesome furniture shopping experience go to Ashley!!

William (Bill) Gaul was a great, helpful salesman! We walked circles around the store-- lots of options on the floor, lots of reasonably priced ones, too. The no-interest payment process was easy and fast. Very happy with our find!

Tricia is so awesome. She attended to us and suggested a better couch for us than what I have in mind after showing her my room’s picture. Great job Tricia

Patricia was great-provided just the right amount of assistance! We didn't feel pressured but received all the info we needed. After visiting several other furniture stores today this was by far the best experience!

Paul was awesome! Very friendly and knowledgeable. Helped us find just what we needed for our space. Thankyou!

Tricia was awesome!

Trisha was amazing at Ashley in Albertville!

Nora and Bill were very helpful.

Patrica was Amazing customer service and very kind

Ray did a fabulous job. Very impressed with customer service.

Ray and Bill were absolutely amazing helping us pick out the perfect pieces for our home. They really wanted to get to know us and find what worked best for us.

Ray and Bill were a huge help today. Ray got us into and amazing mattress!

Ray helped with everything I needed in little to no time great service

I had a very good experience with a sales person named Jerome. He was so kind, very respectful, and very patient with me as I had a hard time making decisions on furniture. It was fast and easy and painless, and Jerome was very professional throughout the whole exchange. I will definitely go to him for future purchases!

Paul was amazingly helpful! Steered us to the best value in the store. If you need furniture and want a great deal go see Paul!

Ashley was helpful with my boyfriend and I finding a couch! They have nice sectional couches for cheap, which is what we were looking for. The store manager, Ray helped us out and he was the best!! We’ve been to other Ashley Homestores, but this one was the best by far! I totally recommend. Thank you Ashley of Albertville!

Very helpful and kind. 10/10 would recommend

Me and my mom bought a couch from here and Bill G was extremely helpful and friendly, great experience

Tricia and john we’re very helpful with my visit

Tricia is a very personable and knowledgeable sales rep. at Ashley in Albertville. Someone you only hope to work with when trying to find your best option for your custom space. A great experience from start to finish. Thank You Tricia!

Tricia is amazing!!!! She was so kind and helpful. Go see her!!

We love working with our local Ashley Furniture! Knowledgeable staff!!

Teagan was so helpful and friendly!! Appreciated all her help and expertise!

Amazing walked me through everything

Jerome M 5 stars

Tricia was amazing! 🤩

Great, fast and knowledgeable!

John and Trisha are an amazing team - super helpful and knowledgeable, and we are extremely happy with our new dining and bedroom furniture! Thanks again!

Tricia was amazing! Respected the fact that we didn’t want to be followed around BUT was still checking in on an adequate amount of time and making sure we were okay. Great customer service. She had to carry a pillow around to try to match a circular chair with what we wanted and she was completely fine with it. Loved her!

Jerome has been a big help, he is great. Helped us find what we want and need within our budget

Bill was so friendly a did an amazing job showing us around and checking in on us when we needed. If you need furniture come by and ask for Bill!

Patricia was our sales lady and she was very professional, knowledgeable and friendly. Highly recommend her!

Ray was a super sales man.wise and worked with us. A good storie teller.

Great experience and Ray was super helpful!

Was a good experience buying a mattress, didn't get hounded the second I walked thru the door by a sales person

We had two people help us today! John helped us find the perfect mattress. He was knowledgeable and gave us plenty of time to decide what mattress to choose. We also had Teagan help us find the perfect bed frame. She was very helpful and knowledgeable as well. She was available when we needed her, yet she gave us time as we walked the floor multiple times to find the best bed frame. It was a great experience.

Tricia was such a joy to work with! Helping our family pick out a recliner and a sectional couch was a breeze with her advice and knowledge of the products available.

Trisha was amazing!

Great pieces. Great prices.Great Service, ask for Teagan. She was knowledgeable but not pushy.

John f at albertville was awsome and very helpful

Had a great experience with Ray, he helped us find a sectional to fit our space. Great experience!

Paul & John were very helpful with my purchase.

Had a great service from the time I came in. They moved furniture around so I could mix and match and see different sets together! It all worked out and it was great!

Great selection of furniture. Customer service from Tricia B top notch!

Ray was wonderful to work with. Great customer service and helped with all my questions!

John was fantastic as well as Tricia! They both were amazing and easy to work with!

Jerome really helped us out and was patient. We actually visited the store 3 times for not a huge purchase and he was still patient. Thanks!

Tricia and John were awesome! Very helpful and accommodated to all of my needs/wants. Will always be happy to come back and have them help me in the future :)

Great help!! Wonderful experience!!

Bill G was super helpful in helping us find a couch! I would highly recommend the Ashley furniture in Albertville to anyone looking for furniture for their home!

Went to the Albertville location with my family to shop a dinning set. Ray was extremely patient and nice despite our back and forth, he took his time to explain every detail and made sure we got the best value for money. Tricia was so wonderful, she made sure the transaction went smoothly. I’ll always recommend this location to anyone. I love that the team took the business as their own.

Great service from Patricia, very helpful!

Jerome was excellent. Friendly knowledgeable and helped out with everything.

All the associates at Ashley were great to work with! We purchased from multiple departments and everyone worked together to get us through the financing process with minimal fuss. I didn’t think buying furniture would be fun, but the associates at Ashley were kind, funny, and kept us smiling!

Tricia was amazing did the best job helping me find all my home needs at a amazing price!

Trisha did great at helping us find our sectional and was wonderful to work with! 😊

Paul was so helpful!! He did an amazing job!!! Great service!

Patricia was a great salesperson. She genuinely cared about our needs.

Trish was so amazing and helpful. She answered all our questions and was very thoughtful and kind.

John in the mattress section was very good. very knowledgeable and friendly.

Ray did a great job helping us decide on what would work best for us! He was very patience while we looked around and his knowledge on everything mattresses was impressive to say the least. I would certainly recommend!

Tricia was great! Helped us find a bedroom set.

Ray was a great help. He was very knowledgeable and helped us with getting our new couch. He answered all our questions and made the process very easy.

Very helpful!! Fast and efficient. Especially when I was shopping with a toddler and newborn.

Searching for new living room furniture was amazing while working with Nora. Thanks Nora! I know we will love what we picked out!!

Ray was extremely helpful and was able to assist in finding the exact items I wanted for my living room. He was informative and knowledgeable about my choices and pricing. I would definitely recommend Ray to anyone wanting a informed and knowledgeable sales representative

Trisha was amazing! She helped us pick out couch and a rug in minutes! We were in and out of the door in 20 minutes!

Best Manger that was very nice

Bill was knowledgeable and helpful, and not pushy.

Paul helped me find exactly what I needed!

TRICA was fantastic and super helpful

does not let you in unless you are 18. I actually wanted to look at furniture because I am moving out soon. Lost my business because i was deeply offended that they assumed i was not mature enough because of my age. Just because I was with a girl in a tupac shirt doesn’t mean I am immature.

Ray helped us today with picking out a kitchen table and was a joy to work with. Great sense of humor!

Tricia B was amazing to work with. She was very patient and helpful with picking out furniture for our whole household. John was great with helping us pick out the right mattress. Can’t recommend them enough.

All staff and products were awesome! Ray was very helpful and fun to work with through the process of picking our couch out.

The Albertville store has a nice variety of furniture and accessories. My consultant was Tricia. She helped me find exactly I what I was looking for. I will definitely be back to Ashley Furniture!

Tricia was amazing today! She gave us an awesome deal on a loveseat/sofa combo and made what we wanted happen!

Trisha was AMAZING to work with. She worked with me on exchanging pieces. She helped us rearrange what seems like the entire store to pick pieces that worked together. Customer service above and beyond!!

Tricia B was extremely helpful with helping us pick out a couch with the details we were looking for. She gave us a great amount of attention as well as enough time alone to sit and ponder. Thank you Tricia!

Tricia Bedard was very kind and helpful. She is good at her job!

Stopped by to look at a couch and walked out with a purchase. Way to go Bill!!!

Jerome and Trisha were so much help! Very knowledgeable and open to what we needed.

Tricia was great from the moment we walked in. Listened to what we were looking for, explained everything in detail regarding special orders. Ray was great in finding the right mattresses for the beds. Tricia and Ray work well together and my experience was a very positive one.

Tricia was very attentive with our needs, and was able to provide food and thoughtful feedback.

Trisha and Ray were amazing and fun! Thanks

Tricia was so respectable and excellent! Great experience!

We had a good experience in some ways, my son was being a pill that day and they were great about it. We walked around trying mattresses for a long time. I don’t like their sales technique, and I don’t like that they force you into buying a $100 piece of plastic to put on top of your mattress. They said my current expensive, quality, comfortable mattress protector wouldn’t work so I had to buy their $100 sheet of styrofoam. They also tried to go back and forth and get me to buy a box spring when I have a perfectly fine box spring.

Tricia helped us with finding new pieces for our new home! She was so fun and personable as soon as we walked in the door. She took care of us but never hovered while shopping! She gave a great deal, we are so excited to get our new items. Highly recommend working with Tricia if you go to Ashley Furniture in Albertville!

Andrew was so friendly, helpful & courteous. We would highly recommend working with Andrew when visiting the Albertville location.

Tricia B was so helpful and made our shopping experience an excellent one!

Excellent service and great selection.

Tricia was very helpful when buying our furniture. Very professional and friendly.

Ray greeted us and was very kind through the whole experience. Not pushy and helpful with all information and questions. Great to talk through competitive pricing options!

Ray is awesome to work with!! Super personable and helped us out big time! Thanks, Ray!

Tricia was very helpful!

Jerome was the best! Can’t wait to relax on some new deck furniture

Tricia was very kind and helpful with our millions of questions we had!! She gave us time to shop around but checked on us. Ended up buying a couch when we just came in to browse!

Trisha was wonderful! She was very pleasant and nice to work!

Tricia and Ray were awesome helping us with our new sectional :)

Tricia is amazingly helpful and answered all questions we had! Will be back for anything else we need!

Pleasant and very courteous. Would recommend to friends.

5 sales man. 2 on there phones 3 just doing whatever. Walked the whole store. Not ONE person acknowledged us or ask if we needed help. Good job guys. One of you lost a great sale! All new living room furniture!

Jerome helped us out on our purchase for a living room couch and chair. He was great. Very professional and not pushy like most of the other places we went to. He’s also very knowledgeable on what they carry. Definitely would recommend working with him!

They made it super easy and efficient.

Tricia was great to work with and made finding a new bedroom set easy!

I came to Ashley looking for a new couch and the sales rep Andrew Minaya was absolutely amazing! Not only did he help me find the perfect couch he helped me design the perfect fit for my space. I also ordered more furniture due to him listening to my wants. Definitely recommend seeing him when you stop in.

Jerome was very helpful and knowledgeable

Ray was extremely knowledgeable and helpful during our visit. He broke everything down and presented the information in a clear and concise manner. We had a very positive experience!

Our salesperson Bill, at Ashley in Albertville, was SUPER helpful and knowledgeable which made for a great shopping experience. We will be back. Thank you!!

Bill Gaul was great! He was very helpful and very friendly!

Ray was resourceful and super funny.

Tricia Bedard was great to work with in Albertville location. Informative and easy to order.

Lots of furniture and well displayed. We were lucky and our couch was in stock for a one week turnaround. We chose to get it delivered and set up in room - great text reminders. Helpful staff and walked us through our purchase.

It's OK.. has a decent selection, but not my style of a customer experience.

We had the best experience shopping for couches! Paul was so patient and informative. Best service at the Albertville location every time we shop here.

We found the perfect couch. Jerome was very helpful. Thanks!

Bill G. was very thorough and helpful in purchasing our new furniture. The whole process went quick and smooth!

Tricia and Ray were incredibly helpful with finding the perfect desk and bed for our home. Thank you for providing such great service!

Ashley furniture in Albertville is awesome! We had excellent service from Tricia. Be sure and ask for her, she is knowledgeable and helpful and does not pressure you to buy. The selection and quality here is outstanding. Have done business with Ashley over the past 8 years and the furniture lasts extremely well! Definitely recommend them!

Great. Very helpful Tricia was very helpful

Karsten was very helpful

We found the perfect couch for our family room and received the greatest customer service from Karsten! Thank you so much Ashley Furniture!!

Thanks Karsten!

Paul O’Leary did a great job of assisting us in selecting the perfect size sectional. We are excited to get it delivered.

We have enjoyed our time remodeling our home and updating our furniture with Ashley. Everyone has been very helpful and Karsten was very patient with us as we found our new couch after several hours and several trips to the store.

Karsten from furniture and John from mattresses were pros. Good experience, fast service.

Karsten was amazing to work with and so helpful!! Excited for new furniture to be delivered!

Went to buy a chair, no one helped me. Went and bought a chair elsewhere. Would not go back

Karsten was wonderful and efficient!

Ray is the man! Very helpful and knowledgeable! Thank you

Karsten is awesome! Great deals and quality.

Ashley was fantastic! Helped us get delivery quicker because of special circumstances. She went above and beyond making calls for us. Will definitely return and request her.

Knowledgeable courteous staff. Products are built well and priced to sell. Keep up the good work.

We bought a power recliner loveseat in July and had it delivered On the 12th of July. Only to have the idiots bash into a door frame twice , we rent and that could get taken off our deposit. On the slip we signed for the delivery we requested customer service contact us and never did. We have only had it just over 4 months and it’s already falling apart. We regret this purchase and wish we had gotten something else , somewhere else. Won’t be returning at all.

Paul assisted and was helpful and accommodating explaining everything. Experience was great!

Great experience. Staff was very welcoming and helped take care of us.

Paul's the best! Helped us find our perfect couch

I am coming back to the Albertville location because that’s where we bought our original furniture. We had it warranted after a few years and everything went smooth we are going to be purchasing a new table from Paul O again. He has been a tremendous help over the years. Even remembered our name

Paul provided great service!

We recently bought a new home and had narrowed our search to a couch at Ashley. We worked with Karsten who made the process smooth, quick and enjoyable! Thank you!

Amazing experience at Ashley last week. Paul & John took time to find out what we needed and answered all our questions. No pressure and lots of great choices.

We worked with Ray today to buy a sectional and had an excellent experience! (He is the store manager!). We looked around for awhile and were lucky to find the perfect couch, on sale, and available for pickup in 5 days! Ray helped us get a bit of an extra discount since we decided against a console for the sectional to better fit in our space. He was also honest about the protection/warranty plans and what he thought would be the best for our needs. We could have told stories with him all day! We briefly interacted with several other employees and they also seemed friendly and helpful. We aren't in need of any more furniture right away, but we would definitely come back here again if we need anything else. Thanks again Ray, it was lovely to meet you and work with you!

Bill G is amazing!!

Karsten E. was amazing sales rep, he went above and beyond to find the perfect match for our sofa set.

Paul was great help with picking out a dinning room table and chairs. Thank you for all the help Paul. We love our new table and chairs!

Karsten was a great help getting us all set with a new living room set

Paul was great. We bought a couch from them and he made it very easy and got us a great price.

Jerome was very helpful (and convincing). :-)

Worked with Bill to order a dinner table and benches. He was very helpful and got me a great price! Definitely recommend working with him.

Ray was very helpful in our search for the perfect mattress. Would highly recommend if you are considering a mattress purchase.

Couldn’t be more helpful. Great experience!

Great service Karsten Eylmann. You were fast, polite, and made the experience easy for my family. Definitely 5 stars to you buddy.

Jerome was fantastic. He showed us several dining room sets and helped us pick out a new sofa. We will be needing new mattresses soon, so we will be back!

John Fahey was a super helpful salesmen. He suggested a product based on needs and not to turn a profit, they were also very kind with our children.

John Fahey was awesome got us in and out and entertained our kids! It made it super easy to shop and we will definitely be back :)

John Fahey was very knowledgeable and helpful when selecting a mattress for our son, we always have a great experience at Albertville Ashley!

Paul O. was extremely helpful! We were able to find almost everything we needed.

Wonderful service from Nick and Ray

John is an spectacular sales man with positive attitude, very knowledgeable and made our experience at Ashley's furniture in Albertville very pleasant. Give John a pay increase!

Very helpful and easy to work with!

Karsten was very helpful during our visit!

We came in to spend 200 gift card today. Karsten greeted us at the door and offered assistance. He was very nice and professional. Checked in with us while we were browsing, helped us with price match. The whole process was quick and easy.

Ray and “Sock Man” were super helpful and friendly and made the furniture buying process so easy and enjoyable. The whole team has such a fun vibe, I’m sure we’ll be back as we settle into our new home.

Karsten was fantastic!

Karsten eylmann .thank you so much.

Tricia B @ the Albertville location was so patient and amazing today! She helped us for 3 hours and was incredibly knowledgeable about the furniture. Highly recommend her if you are looking for an excellent no pressure sales associate.

Karsten made for a great experience couch shopping!

Karsten and Paul were so helpful and kind. They made sure we were satisfied and answered all our questions. It was a great experience!

Ray was great easy to work with on helping us find what we need.

Purchased four bar stools on Friday said we're in fridley wharehouse. Sales and said will be here by next Thursday for have twshould be here by Monday .Sakesmaneven put on invoice thursfay.o trucks a week. Called Thursday said still in Fridkey

Bill did a great job!!

Tricia was very helpful, and I felt she went out of her way to help me fine just what I was looking for.

Ray was very helpful without being pushy. He was a pleasure to work with. Ashley had just what we wanted at a good price.

Great service and good prices. Karsten made it a painless process. Update...after 4 or 5 months, several emails and phone calls. We still haven't gotten our furniture repaired that was damaged during production or shipping.

Large selection of furniture and decor. Karsten was very helpful and kind, without any of the pushiness we've experienced when shopping for furniture elsewhere! We did not feel pressured to buy at all but ended up finding a dining set we are very excited for.

Tricia at the Albertville Ashley store was so great to work with! She helped in picking our furniture for our new home. She had great ideas and was so helpful! I would highly recommend her and the Albertville store!

Your sales personnel were fantastic!! They were great!!

Very great experience

Great selection. Great prices. On top of that, Karsten made the deal easy!

Had a great experience while shopping for a dining table. Paul was so helpful in answering any questions that I had and even bringing over different chair options to see what looked best with the table I selected.

Great service and willing to help find anything you need.

Karson thank you for being awesome. You went beyond my expectations. Not only were you welcoming, you helped me find my perfect couch and informed me other payment options that I didn’t even know existed. Albertville MN branch is my favorite store now, thanks to my experience which you made it possible. Thank you

Really helpful and didn’t feel rushed or pushed into anything! Found the perfect sectional for our new house!

From the friendly greeting, throughout the whole experience, no pressure sales, and expert advice. Highly recommend Ray and John to meet your home furnishing needs. 🥸

Ray was the best!!!

The sales team were very nice and helpful.

Karsten was very polite, easy to work with, not pushy at all, and made the whole experience very easy for me. Highly recommend.

Tricia was very helpful and knowledgeable about the pieces we were wanting to purchase.

John is helpful everytime we purchase from Ashley HomeStore. Karsten was informative and efficient.

Paul was very helpful, knowledgeable and patient while we made our furniture decisions. We will definitely shop with him again at the Albertville location.

Very helpful staff. Lots of options. A staff member named Paul helped us and made the process very easy.

Great staff, patient with my kid. Did the whole coloring bundle. Tricia was really kind.

Great place to shop!

Be mindful of the return policy, or lack of return policy.

Nicest sales reps around. Great service. Fair pricing, with great products.

My husband and I recently bought a new home and needed furniture for just about every room in our house. We came to Ashley several times to get an idea of what we liked and ended up purchasing several pieces of furniture from this store. We worked with Bill - he was very friendly and made the shopping experience very easy. He even moved dining room chairs from a different set to a table we were interested in so I could see how they looked together. Great customer service! I was totally expecting to have to wait a few months for our furniture given supply shortages, but to our surprise, all but one of the items we ordered were in stock and we had our furniture within 5 days! The last piece will be in stock by this weekend. Delivery was a breeze. They arrived on time and were in and out in 20 minutes. We have been very satisfied with our experience with Ashley from start to finish and will definitely return in the future.

Would like it if they would have more up to date more youthful furniture and add some color etc. The majority reflects more country dark colors. Browns grey beige. :/

The last review 4 months ago is essentially the same service I got. The owner responded to that review saying they would look into it, obviously they don’t care enough to make a change. Delivery issues multiple times. I ended up picking it up myself and putting together myself after having paid for that so I would have a bed to sleep in that night. All they do is write emails to try to fix a problem instead of picking up a phone and fixing it right away. Not a complicated fix, just need to care and follow through. Product is fine but customer service and overall job performance is pathetic at every level.

Saleman Michael A. was very friendly and knowledgeable. Greeted us at the door and didn't pressure us but was there when needed. Was a great experience. Thanks!!

Asked for the manager twice because they did wrong delivery twice. And no return call.. instead the receptionist had the servicerepresentative (who we've had the issues with) return our call. It's disrespectful to ignore our request to speak to a manager. Just wanted someone to oversee the process so theres no more failures.. it's not funny. We paid for our product and want our furniture

Great price and good customer service good help finding what you need

Great people and service

Good furniture at good prices, great staff, not pushy but informative

Nice furniture. Good thing is that their furniture does not come from China. 👍🏾

Great!

Great store good solid furniture

My mom and I brought my grandma in to look for a new chair. We were greeted very nicely at the doors and than was helped by the manager Tony. She found a chair she liked but it was out of stock until May, he was able to track one down in open orders and was able to get it delivered for her this week! She was so happy to be helped so professionally and that she was going to get the chair she wanted so much sooner then she thought! I will be going back to shop here again!

Mikey paul was awesome and helped us get an awesome deal!

I walked in was greeted right at the door. I walked around just exploring at all the wonderful different types of furniture. When I was walking around picturing what I would like in my house I was approached by Tony Smaby and he explained all the different types of furniture that I would need in the space I need it for. I was looking for furniture for my family room and a wonderful dining room set. He was very kind and you took the time and explained things to me he took what I wanted and what I was looking for into consideration of all the pieces he showed me so I would definitely recommend going to see him because his knowledge of furniture is outstanding. Thank you Tony for making my experience here a gracious and yet informational one

So I just wanted to say I am very disappointed in this business. My daughter for her 16th birthday wanted a new bedroom set. I gave her an amount to spend. "Her Budget" I sent her to thos store and her boyfriend 17 went with to pick out her new bedroom furniture. Needless to say they walked in amd were kicked out because they were not 18. Seriously she had thousands of dollars that she could spend on her birthday. Instead of a car. She called me crying. Very unfortunate this particular location cant see a good customer standing in front of them. By the way she did go somewhere else and got her dream bedroom set!!

(Translated by Google) I found what I was looking for great store! (Original) Encontré lo que buscaba gran tienda!

Highly recommend. Mikey was amazing. He was not going to crowd us but we knew what we wanted & said we wanted answers so he picked up on that & made this experience quick. Found the perfect sectional & he did his best to help us get the best price. Gave us direct line for any follow up questions. Waiting a month for the couch but so far I recommend! Thanks Mikey!!

They are charming people, patient, and are always willing to help. Just go in and ask for Tony, he’s the real deal! I had a fun time trying to make up my mind.

I went to Ashley and worked with Tony we been working with him for over a year now and he has been amazing! He is kind, funny and very outgoing! I recommend him if you go there 🙃

Jerome was AMAZING! He found exactly what we needed and tried to help us find something in our price range. He was a treasure! We found the most gorgeous living room and dining room furniture with him! I will have to post the furniture to my 100K followers!

We experienced excellent customer service, before and after the sale, from John Fahey. Thank you, John!

Tony and his crew are Amazing!! Anyone looking for a place to buy furniture come here! No pressure while looking and super helpful! Will definitely be back! GREAT SERVICE!

Great customer service. Bought a new bed and never felt pressured to buy anything, just gave us info on different beds.

Great sales people and great products. Have made purchases here several times and will keep going back.

Customer friendly, knowledgeable personal. Delivery on time. Polite and respectful.

Great experience!! Mikey Paul was very informative while giving us space to make decisions which we loved! Also the manager Tony helped us and had a great personality. Definitely recommend this place!!

Have been here a couple of times for furniture now. They have the best selection and the always great customer service. Never pushy, just there to help with any questions and ordering. We went on Monday 1-11-21, and Michael was super helpful and got our delivery set up for just three days later on our latest (but not last) purchase.

Tony is amazing! He is super nice, helpful, honest and helped us get our furniture as soon as he could! Will definitely go to him next time we need something.

Tony was very helpful and courteous.

Jerome and his manager were absolutely wonderful. Coming from working in the furniture sales and customer service industry I have high expectations for customer service and they both exceeded them. Seemed like honestly a great place to work and environment. They were able to price match and had my furniture delivered in less than a week! As a Realtor I’m very confident in sending my clients for their furniture needs to Jerome at Ashley in Albertville.

Store Manager is a rock star.

We have experienced nothing but excellent customer service from Ashley and this particular store. Tony is a top notch dude and exceeds our expectations every time we come in! Response is always quick and professional and we will continue to be loyal Ashley customers because of the great service we have received!

I am impressed by the professional and personable service I have received from Karen! Tony also must be proud of the staff that goes above and beyond the call of service. Thank you all for outstanding service!

I'll be frank, I am not always the easiest to deal with. However, Tony (manager) was able to turn my frown upside down and went out of his way to take care of my wife and I. Thank you so much Ashley Furniture Albertville! You will be our first stop whenever we need furniture :).

Good selection but wish they wouldnlet me look in peace...felt hounded by sales people who were very nice

Excellent costumer service. Affordable prices, beautiful furniture....a big thanks to Paul O' leary.

Tony is the Best Salesman ! Very friendly. We had a valued experience at this location and we would recommend Ashley homestore in Albertville to anyone. Thank you Tony S.

Long lines to get into the stores due to covid

Stopped into Ashley, my favorite furniture store to get a new couch,, it was my lucky day, they had exactly what I was looking for and even on sale!! Best salesman ever, hats off to Michael Waldner, he was professional yet lots of fun, it made our shopping experience all pleasure and no work, had so much fun my sister actually bought the same couch as well!! Thanks Ashley and thank you Michael I will be back from my next purchase, and looking for Michael!

Mike Waldner is the one you should working with at this location!!! He is FUN & COOOOL!!! He made buying furniture FUN!!!!...& CUTE!!!

Super easy experience buying a dresser. Delivered to my home for free (dropship) and the dresser was already mostly put together upon delivery. Great job Ashley!

Poor communication from the start after the purchase. Delivered today and missing legs. Now can’t use the couch for 2-6 weeks

This is a wonderful store and the managers are key In making it a great experience. We worked with both Tony and John, and they both are invested in making the overall experience joyful and customized. Tony is personable and welcoming, and works hard to make his customers happy at the end of the day. John is knowledgeable and is looking out for your best interest. The store itself is beautiful, with so much variety. Everything is laid out nicely and spaced out well. It should be mentioned as well that all of the spaces are clean, and it’s clear that attention to detail has been paid. Even if you aren’t ready to purchase furniture, just meandering through the store can give you unlimited ideas. I would recommend this store to anyone looking for furniture or ideas.

They too expensive for the same furniture I wanted for my son that I seen in Illinois they wanted triple that here in Minnesota I would buy what I want him from the store in Illinois then rent a uhaul and bring it to him I saved myself alot of money he was about to buy a sofa and chair for 4000 I did the entire livingroom, kitchen and bedroom for under 4000 breakfast nook 389 70in fireplace tv stand 322 sofa and loveseat LEATHER power recliner with console and USB cord 1735 bedroom set 1000

Need a mattress right away John F helped me out very nice very respectful got me in and out in under 30 minutes great customer service will be going back for a future for purchases

Mike W was so great! Awesome customer service, very friendly, and helped us find everything we needed. Will for sure be back!

My partner and I were looking for a new mattress and had a good experience here about a year ago. We spent our time with Tony, who was absolutely fabulous to work with. He introduced himself and took the time to talk with us and make us comfortable. He was informed, personable, and welcoming. We will definitely be back, and I have already recommended a few friends to stop in if they want furniture buying to be a pleasant experience.

Tony was fantastic. Very approachable, kind and talkative. He listened to all of our needs and came through with our final purchase. We will definitely go back and see him again in the future. This is our second time going to this location to buy our furniture and we have had both positive experiences. Thank you.

Tony was Stellar!! Very helpful and fun to be around! I brought my two crabby kids and by the time we left both my kids were laughing and having fun!! Highly recommend!! Great guy!! Goes the extra mile!! The only place I’ll shop is here! Ask for the hand sanitizer! Smells ahh-mazing!

Tony was a big help and he was fun

We had a wonderful experience purchasing our sectional couch for our living room. Tony Smaby was our salesman and he was personable, knowledgeable and gave us time to search for the perfect sectional without being too pushy! Once we made the decision, checkout was quick and our delivery was set. Upon delivery we had a minor tear underneath the couch, I called Tony to inform him and he immediately reassured he would order a new couch. We love our new sectional couch but even after a few days we decided it was a bit too big for the area and wanted to return one of the armless chairs and Tony gladly gave us the credit back and said “we want you happy and satisfied with your purchase and it’s no problem” we decided to use the credit and purchase 2 accents chairs to fully finish our living room!! We absolutely love it!!

Pauline and the store mgr were amazing to work with yesterday. So helpful and thorough! Loved the furniture options too! Highly recommend!

Answered all our questions and put together a couple different options for us. Also got such a good deal. Thanks Blake!

We went to Ashley Furniture to get a new sofa for our house, after working with Tony S. we decided to get new furniture for the whole house. He was amazing to work with! Super friendly, great salesperson!! Highly recommend this store and Tony!

Awesome experience with Tony today! Very knowledgeable, friendly, honest, and accommodating!! Make sure to come here for all your furniture needs!!

We had the most amazing experiance with Tony, the store manager, today! Cant wait to get our new dining room set this week!

Fabulous furniture at great prices! Tony is the store manager and is top notch! Wonderful experience and will return for sure. Stop in and ask for Tony if you want fabulous customer service!

I was a little leary about leaving my home and shopping for furniture but we closed on our new house 3 weeks ago and we’ve been sitting on the floor! I had to do it. I called ahead and made an appointment with the store manager,Tony Smaby He assured me over the phone that his store is clean, well-maintained and sterilized. He wasn’t kidding! The “Enter” & “Exit” doors were clearly marked, Tony was wearing his mask and graciously apologized for not shaking my hand. As I walked in the store, another customer was leaving and I saw Blake spraying and wiping cleaner where the previous customer was and had been. I immediately felt relaxed. I was able to browse the store with no pressure, allowing me to make my selections with ease. Tony was always there to answer any questions, get pricing and check stock. I got enough furniture to fill my new home because of the fantastic sale they are currently having. I am so happy with my purchases and can’t wait for delivery to come next week. I couldn’t believe they could fit us in so quickly! Overall, I felt comfortable, relaxed and extremely well taken care of by Tony! I would recommend making your appointment with him any day!

Tony was great to work with awesome customer service.

We went into Ashley Furniture in Albertville. Blake and Tony were VERY accommodating and helpful! I can't say enough positive things about them both. I would certainly recommend checking with them if you are shopping for furniture.

Sales person was TERRIBLE! We purchased a couch and was told it would take 2 weeks. 1 month later and still no couch. I was told that I was the problem and I need to stop calling. Our salesman gave us the run around until it was too late to do anything about it. We were told that this employee has had multiple other negative comments about how he does his job.

Beautiful showroom. A large selection to choose from. Pauline was a pleasant and very knowledgeable person to work with.

Tony was amazing to work with so smart and kind, got me the best price . ... oh yes very funny 🤗

Helpful customer service. Left with an awesome sectional.

Tony and John were amazingly helpful. They helped us find what we needed and more. Great customer service and very friendly!

I had a wonderful experience buying furniture today! Awesome deals and best customer service ever provided by manager Tony Smaby!!!! Thank you Tony for providing awesome customer service in a relaxed setting! :)

This is a nice store. The staff was friendly, but they just didn't have what I was looking for.

My husband and I were there this Sunday to purchase a twin mattress we saw online that had really good reviews. The online price was lower than the price in store, but they price matched without question when we showed them. They didn't try to up-sell anything we didn't need, and we were in and out in less than an hour! They made the entire process really quick and easy.

Well Kept place. GREAT Looking store EASY NOTICABLE

Good deals...always

This store isn't part of the 'Albertville Outlet Mall'. They have great many options, just not cheap.

John is great in helping you decide for a new mattress. Thorough and knowledgeable and friendly. He also gave us some time to check out others without being pressured. Nice store and we'll laid out.

Staff was nice. Friendly enough, fairly long winded without listening but overall a fine experience. .delivery has no flexibility, which is difficult when you work the same hours as the delivery service. Huge miss on delivery! Rest of the experience was again fine.

Purchased a living room set and bedroom set here today. Tony, the store manager was excellent to deal with. Very helpful and knowledgeable. Friendly and polite to my wife and kids. Quick process. Didn't try to upsell me. He also made sure I got the best price possible, after the website and store price differed. I'm a repeat customer, and will continue to be a repeat customer.

We worked with Tony, he was very knowledgeable and helpful. Highly recommend working with him.

The best service in town. Tony the manager was so pleasant. He greeted us with a big bright smile. Sucks for slumberland furniture because they made a big mistake haha we just spent over $7000 at Ashley furniture yeah. Thank you so much tony and your team. You all was so wonderful. Merry Christmas! Wishing you all the best of the holidays.

Salesmen won't leave you alone and everything is way overpriced

More sales pressure than most the other furniture stores we visited

Worst customer service experience ever. Spent over $2500 for my new furniture, was promised delivery of the rest of my furniture the following week, didn't get my delivery and went to store three weeks later to see the manager only to be told that I can return the furniture if i wanted to and that I would have to bring in the furniture myself. Manager printed the return paper work a gave me to sign right away. I felt embarrassed like never before.. it's a shame

Blake Robinson was our consultant and was very attentive and awesome. He showed us furniture that was exactly what we were looking for without trying to push us into buying things we didn’t need. Tony Smaby was the manager and helped us a lot in finding an affordable way to make our purchase. The store looked great and clean, everybody was friendly and greeted us with a smile. It seemed like all of the employees got along well which made it feel welcoming. This store has a lot of character, and we were more than happy to have decided to go furniture shopping there.

Went to get one of the "Better than a box spring" foundation sets, asked for Blake Robinson, knew exactly what I was looking for and took me to look at it before I made my purchase to ensure I truly needed it. Seamless transaction and a true professional in the business.

These guys are the best! Super friendly staff that will answer any questions and get back to you if they don't have answers right away. Will definitely go here first for all my future furniture needs.

Expensive and pushy sales

Good selection. Good prices. Engaging staff, not pushy at all. We will definitely be coming back.

Worked with Tony and he was amazing! He helped me find a mattress, was kind and friendly

Wow, it's like a mini Oasis...who knew they had a fun child play area that you can actually leave your children there (in the hands of staff members) while you shop, grab breakfast or lunch and a Caribou coffee to boot!

WAY WAY over priced, sales people all over you as soon as you walk through the door.

Paul O'Leary was *such* a pleasure to work with! He heard absolutely what we were looking for, steered us in the proper direction and helped us find the perfect couch. He was informative, helpful, friendly and professional all without being too... "salesman-like". We'll definitely seek him out in the future when our furniture needs dictate it.

Professional and very helpful. Tried to understand what you are looking for and show appropriately.

The first time we went in to look at mattresses, we were helped promply with a very easy going sales person. We told them we were just looking and they pointed us to a few mattresses based on what we were looking for and answered all our questions. I just went into the store to buy the mattress the other day and was told the mattress guy was on the phone (different guy). They told me to go over to the mattress section and wait, no problem. Well, I waited about 10 minutes and not a single person stopped by to check on me. I get that the mattress person was on the phone, but I was just there to buy a mattress. I got sick of waiting, so I walked out of the store past all of the other sales people just sitting around and not one of them said a word to me. I proceeded to walk out of the store and go else where to buy a mattress. I also find their greeting model to be very aggressive, creepy and annoying. I understand it is probably company policy, but I do not like to be accosted when I first enter the store and I am sure others don't like it as well.

Had a wonderful experience at the Ashley Homestore in Albertville, Mn. Tony and Tyler were a great help. I highly recommend them.

My fiance and I went to Ashley n after walking around we finally found the perfect living room set that we wanted for our new home we just bought. We were told that our furniture wouldnt be ready till the following week July 24th, which was fine being we closed on our home the 17th so it gave us plenty of time to move all of our stuff and to make sure there was room for our furniture. The 24th comes along an now we are told we have to wait until the 25th okay that's fine one more day isnt gonna hurt. Nope, now we are waiting once again till Aug 8th, had we known this was going to be so long we would of went else where. We have 5 children and no couch to sit on while watching movies and tv as a family. It's very frustrating to say the least. I have a get together on the 10th of Aug everyone will be coming to my place to celebrate my sisters birthday whom passed away 2yrs ago. All I can say is my furniture better be here!

My wife and I recently purchased a mattress and bed frame from here and unfortunately had a poor customer service experience. After a small ordering mistake, total lack of communication from the sales staff, and a damaged head board; it took four trips to the store and over a month to get our bed frame. A simple update of the ordering situation would have been enough to ease our frustration and prevent repeated trips to the store, not to mention a very long game of phone tag.

Rude not a very friendly environment.

My go too furniture store

exceptional service and knowledgeable sales associates specially Elijah Solheim and great management (Tony). We shop at Ashley HomeStore in Albertville often and our last visit was on 6/29/19. We bought a king size bedroom set with an additional night stand which was delivered 2 weeks later. the set looks great in the bedroom and was exactly what we were looking for but unfortunately, after it was delivered we learned it was not solid wood material as well as it had some Dull paint spots. We called and talked to Elijah and Tony, they invited us to the store to talk about it and look for a replacement set. Unfortunately there was no other set that had similar futures and close look but, Tony's excellent management skills and customer care expertise was outstanding. He scheduled our return and referred us to Furniture Mart manager with very valuable information about a few different sets that suites our needs. Thank you Tony and Elijah!

Hali and Tony were amazing to work with and made the buying process super simple!

Pros: -Beautiful display room. -The staff was very helpful, and didn't pester me while I was looking around. -Found what I was looking for. Cons: -Quite expensive compared to Wal-Mart and Good Will. This is my first time in an actual furniture store, so I don't know how it compares to similar locations. -I was looking for a throw blanket, and there were only ten options to choose from. Most were really expensive, but I found a good one for $35. -Checkout took a solid 5 minutes. Their computer system is really old. Overall, I found what I was looking for and left satisfied. (Edited for formatting)

What a great experience! They fully helped us fill our new house and we can’t wait to use the great pieces. Elijah knew exactly the colors and feel we were going through and without John we would have for sure picked the wrong mattress for us.

We had such a great experience at Ashley Furniture in Albertville today! Elijah was our salesperson and we were really impressed. We don’t normally like dealing with salespeople because they’re typically really pushy, but Elijah just was there for us and didn’t pressure us at all. Elijah made sure we got the best discount and made us feel comfortable the whole time.

Elijah was our sales person and did a great job! We came in to buy a rocker recliner for the baby room and we found the perfect one. Elijah was very personable, friendly, and knowledgeable! Elijah felt like family to us. We worked hard to make sure that we got the best price and made sure us and our new family were taken care of. Highly recommend Ashley Furniture in Albertville! We will definitely be coming back here for all of our furniture shopping! (We’ll have to ask for Tony though since Elijah is changing jobs, Tony’s a peach!).

I worked with Tony and was happy with my experience! I recommend him if you ever stop by!

Tony and Mike are the absolute best to work with!!

Blake was an excellent help! The store was wonderful and everyone seemed so friendly! Will definitely come back!!

Tony Smaby over at Ashley was nothing short of amazing!!! moving is super stressful as it is then you throw in trying to find what you want is even more of a headache. Tony let us shop without hounding us but was also there when we had questions!! we shopped memorial sale so it was very busy and a lot of our items were on back order. he was able to make magic happen and took the time to pull from other orders that weren't scheduled until the items would be in stock and made sure we got all of our items super fast only a couple days after moving in. before coming to this store we had been to another Ashley store, Becker, home, Costco, Sams club, furniture mart everywhere and this was by far the best experience i had shopping for furniture!! Tony will get you want you need and are looking for rather than sell you on something you may not want or like! felt like more customer service than sales which was refreshing!!

Mike and Blake were extremely helpful with helping us customize and make our initial selections and also exchanging out some items we didnt love. Awesome service!

Couch I bought was horrible. We spent the money to buy their top end leather couch and it has been a complete nightmare. Avoid at all cost

Worked with Jeremy. Amazing service. He was very knowledgeable. He didn’t crowd us. He allowed us to browse but also checked it and answered ALL of our questions. He also gave us wonderful advise. We also met the manager Tony who was a hoot! Thanks Ashley Home Store Albertville.

Tony was great to work with!! Helped color scheme our furniture and gave us a great price!

Worked with Tony the store manager. LOVE him! He is very knowledgeable, listens to what you are looking for to get you the best price and selection. Always has a smile on his face and makes you laugh. Will definitely be back for more purchases with Tony!

Great ppl to work with! Even was greeted by first name. Will definitely go back.

Love this location, nice sales people - not pushy at all

Friendly and helpful service!

This review is more for their warranty service than the actual store. We had the frame of a piece on our sectional break after less than a year. called and they said they would send a tech out to repair/look at it after i said i had pictures i could send in. tech came and was in our house for less than 5 minutes and said someone would call us in 3-5 days to coordinate getting it picked up to be brought to the factory. That was 7 days ago so i called and the earliest someone can pick it up is again in 7 days and it will take a week to a week and a half for repairs to be completed and it returned. We haven't been able to use half of our couch for 2 weeks now and looks to be another 3 weeks or more till we hopefully get it back. Very disappointed after we purchased a 5 piece sectional, a full bedroom set, bed and mattress.

The customer service in this store is OUTSTANDING!!! We bought a table in November. We had quite a few issues with the chairs and very time Tony the store manager made sure to get our issue fixed fast, finally we were offered to reselect a new table set because the issue with chairs kept happening. Well i loved the table we picked so Tony offered for me to just pick out different chairs!! So happy. Sadly we ended up having issues with the table as well. So again we were offered a reselect on just the table this time. Again I will say that the customer Service is OUTSTANDING. Because when I explained my frustration to Tony about not having a matching set he immediately corrected the issue. I was able to select a new table set. Tony and his employees go above and beyond to make sure that you are completely satisfied. We have loved working with Tony and his store some much that we just bought a new bedroom set from him today.

Clearly passionate people who love their jobs and what they do! Tony Smaby is a perfect salesman! And then we found out he is the store manger! Tony went above and beyond! What great customer service! What a pleasant experience buying furniture. Felt very comfortable, not rushed at all. They listened to everything I had to say. Truely a five star experience!

Great experience . Very friendly and knowledgeable staff. Tony and mike were both great . Those guys are awesome

They have a great selection of dining room furniture. There were many sizes, styles, and colors. The sales staff was helpful and knowledgable. They allowed us to look around on our own, but did check on us and answered all of our questions.

Blake was excellent and really assisted us in finding what we were looking for without stalking us. Really love Ashley!!

We came in right before closing but they treated us well. We needed something quick and Elijah was very nice and thorough with us. We would definitely come back again to see him. We have been a few times but never bought anything but we really liked him.

Worst experience ever at the Ashley store in albertville . My order was supposed to be ready for pick up today. I called yesterday to confirm that order is ready and available for pick up today and it was confirmed to me over the phone. I then rented a uhaul and went to pick it up. At the store, I was told my order is not available until Monday because it was schedule for Monday for whatever reason. I asked why then someone confirmed to me that it was ready for pick up today and they dont have an answer. I was so disappointed and angry. I asked for the order to be cancelled and give me my money back so I can buy somewhere else, they told me my money will not be available for 10 to 14 days. I was levied. I needed my furniture by the weekend and now I can't have one by then. The manager was horrible and no one could do nothing about it. I can't believe the incompetence of the staff and their lack of customer service. They were nonchalant about it and just said well there is nothing I can do about it. HORRIBLE PLACE FOR CUSTOMER SERVICE. ALL THEY CARE ABOUT IS THEIR COMMISSION. THEY WHERE NICE WHEN I WAS ORDERING BUT MEAN WHEN THEY DID NOT DELIVER. WILL NEVER GO THERE EVER AGAIN

We had an excellent experience at Ashley Furniture in Albertville. We were looking at mattresses and Tony was very helpful, knowledgeable, and not pushy. We were very picky and he even met us at the Ashley furniture in Elk River to look at other mattresses. We found the perfect bed there. He went out of his way for us. We will definitely do our next furniture shopping at the Albertville Ashley Furniture.

Went to Ashley furniture to look for a couch . When I got there I was greeted by Tony Samby . I told him what I was looking for and was very Knowledgeable about the product , and was able to help me find the perfect couch . I can tell you I will definitely be going back to see Tony . My experience was amazing .

***update, replied and responded to the owners reply to email and discuss details 3x and havnt heard back*** Went in to shop for furniture. was asked of we needed help and since we were just looking together we kindly declined the assistance. We were then followed the ENTIRE TIME. I am friendly and chatted with a few workers. The lady that I talked to at the end (while I was waiting for my husband and kids in the bathroom) was the sweetest and so kind. But, as we were leaving, the guy who originally approached us when we walked in walked up to her and blamed her for "stealing his customers" Are u joking!?!?! we had found 2 things we really liked but due to the disrespect we left.

Amazing prices & an amazing store manager! Tony, thank you for your patience, & all your help! Definitely will be coming back in for future purchases. NO PRESSURE ENVIRONMENT!

Love Tony! Got all of of new furniture from Him when we moved into our new house and almost a year later it’s all holding up through our crazy life! Go see him!

If you head to Ashley Homestore – ask for Tony Smaby. He’s the store manager and he will treat you like family. Tony was instrumental in helping us pick out the perfect chair for post-surgery recovery. Tony was professional, friendly, funny, and very personable. He gave us the perfect amount of help, was never pushy, and he went far, far above and beyond when it comes to customer service. Tony’s the absolute BEST!

purchased the best bed sealy makes ( sealy hybrid) and we tried to sleep on it they told us it would take a while to break in well it eventually never happen my wife and I back every morning when we wake up we can barely get out of bed and the mattress was smaller then a king size so we called and complained and they sent someone out and apparently there is nothing wrong with the bed so I let my daughter sleep on it she’s 13 years old and had the same issue . Obviously the bed is defective it’s not even about the 3000 I spent on it all we wanted was a store credit so we could get a bed that wasn’t defective so they don’t hold there warranty and there crooks . I want store credit to get a bed that isn’t defective. Don’t go there there’s a lot better furniture stores out there . Take my word or go get ripped off .

Jeremy was great help. He answered all of our questions and made buying easy!

We purchased the sealy hybrid from Ashley furniture in albertville for close to 3000 dollars it’s by far the worst bed ever my girlfriend and I can’t sleep on it any more we barely get rest and when we do we wake up with the most horrific back pains . I’ve been sleeping on floor . And to top it off we ordered a king size and it’s maybe 2 inches bigger then queen bed . I would never recommend Ashley furniture in albertville to anyone !!!

Tony and John are amazing. Great people to work with. Thank you!

Two visits in a few months time, both times were very positive experiences with employees and management alike. No pressure, decent prices, and a pleasant shopping experience. A minor issue with a purchase was resolved and handled better than I could have ever asked for. Thanks for the excellent customer service Tony!

Sales person was trouble. I was totally unhappy with my experience today.

Yikes. The sales staff were all over us. Dropping cheesy lines about "this special sale I just heard about from my manager" or "the best deals they've seen in years." This was 20 seconds after we walked in. We made it clear we are just browsing, but the salespeople couldn't take the hint. We walked around for 45 min with the salesperson lurking, eavesdropping, and chiming in the whole time. Then, they literally followed us out to our car to tell us about another deal. That being said, they have loads a good looking furniture at very low prices. But, this is clearly low quality stuff. If that's what you're looking for, it might work out fine for you. But, it wasn't for us .

This is a good furniture store. Good size. Good selection. The sales people are helpful without being pushy. The delivery guys are great too.

This store in Albertville next to the outlet Mall had no stand - out pricing or sales. The staff were unwelcoming. Never was approached by anyone. Left quicker then expected.

A Quality Furniture store with great prices and great selections give them a try

Love Ashley Furniture, excellent furnishings just beautiful! 💜

Ashley Furniture don’t honor warranties. Bought firm bed mattress, frame, headboard back end of June 2017. Spent $2000. Mattress starting to sag. Called and tech came out. What a sham. He comes with a metal pole, lays on the mattress and gauges pillow top. No body on bed to see it sink, no sitting on it to see it sag. Just a dumb pole. This is suppose to be a true test of firmness? This is suppose to gauge accurately the inner makings? This pole is a joke. Tech ran out the door after. He couldn’t get out of here quick enough. He was here 5 minutes tops. He did not want to answer any questions about that dumb pole. Geez... Our mattress is down 1/2” on pillow talk and it has to be 1.5” before you can do exchange under 3 year warranty. So, I’m sleeping on a saggy mattress that does not support my back or neck. I’m so sore every morning I’m considering sleeping on floor. Nice job Ashley Furniture. I went to Ashley Furniture because I believed they cared about customers, had integrity, sold fair product and were honorable. This is where I was wrong. I could of went to a outlet mattress place, spent $600 and got a better mattress and maybe they’d care what they sold me. Thank you Ashley for the lousy mattress, lousy warranty you never intended to honor and for the lousy customer service. Don’t buy from big box stores. Not worth it. Especially Ashley Furniture. Bad reviews, many BBB complaints. Research before you buy.

Staff was helpful and gave us space to browse and was not pushy but always near by for questions. They were patient with us even though it was near closing time and didn't make us feel rushed. Made for a positive shopping experience.