Ashley Store Baxter, MN

Friendly, helpful, and compassionate!

Courtney was amazing with helping me order my two sofas!

Lynn Harris was so helpful in our experience of shopping. We would ask about a specific style and she would immediately take us to it We purchased a sectional two mattresses a table and chairs and left the store without a worry and in a really good mood.

We had a great experience buying a new mattress. Tom was so knowledgeable and helpful. He understood what we were looking for, pointed us to all the right places, but was never pushy. Next time I’m at Ashley I’ll be looking for Tom.

Courtney was very attentive to our needs, answered all our questions and showed us many options.

Tom was great with us and our little one when looking for a couch for new home! We were there for over a few hours and he was patient, and listened to everything we had to say. Thanks, Tom! We can’t wait to move in to our new home and get our furniture!

Recently, we were at Ashley Furniture to make another purchase. We were greeted by Courtney soon after walking in the door. We explained to her that we had a warranty voucher for our purchase. Evidently the voucher had expired. Courtney immediately got on the phone and had the warranty issue resolved. She then showed us different selections of furniture that would fit our needs and answered all of our questions fully. This is our third purchase from Ashley since moving to the Brainerd Lakes area a little over two years ago. We have received nothing but excellent service from the time we’ve walked through your doors, through delivery and after the sale customer service. Thank you Courtney and the entire Ashley team!

Courtney was super helpful for my first time being here!

Courtney was very good to work with in our purchasing of a cabinet with an electric fireplace. She showed us the different options and put no pressure on us at all. She was great!

We had a super experience at the Baxter store. We worked with Katie Nelsen and she was the best! She listened, asked questions and helped us make some really great choices. We never felt we were being pressured to make an immediate decision or buy anything. Katie made it fun!

Kyle Baribeau was amazing to work with! He was very helpful and knowledgeable of the different furniture options available (and there are a lot!). He made shopping for a new couch an enjoyable experience instead of a stressful one. We love our new couch and will definitely shop this store for future furniture needs.

If I could offer a negative 5 I would! In March 2025 we bought a lift chair for my 85 yo MIL. In May the motor went out. It took 2 wks to get a guy out to look at it, a wk to order the part under the manufacturing warranty and 6 wks for the part to come in. Unfortunately they offered to repair the day after my MIL was moving into assisted living in July so we had to wait another month to get on the schedule for her new location. I received a call on the day they were scheduled to come out informing me they can’t find the part and they will try to get a new motor from their stock. Why on earth didn’t they do this in the first place and restock the part with the one on order? Here we are in August and the chair is still not fixed. Ashley doesn’t stand by their product. I asked for a chair replacement and they said no. This is EXTREMELY frustrating and shameful to make an elderly person wait months to repair. Needles to say, they will be losing a customer over this!

We had an awesome experience at Ashley furniture in Baxter, MN with Lynne Harris as our sales assistant. She was patient and friendly and we got exactly what we wanted and the price was right!

Mr. Tom Hazelwood was very patient with me and was knowledgeable, helpful, courteous, and also gave my mom and I great Customer Service. He did what I wasn’t expecting and went beyond everything I said he did today. I have trained people in giving Great Customer Service, and he did. If he had gone through one of many training sessions that I have given, he would have Mastered the giving customer service, along with knowledge, caring, patience, helpful on top of the great service he gave. It was for me a nice relaxing atmosphere. Thankyou Thankyou Tom, my Mom and I both agree that we will come to see you if we need more assistance.

Awesome experience.Great tour of the whole store with Lynne Harris the rep being very helpful throughout the whole experience. Thanks a bunch...!

The salesman Randy Rutherford is the best!! He has helped us find what we were looking for in the past and this new purchase was the same Great Service!

Randy was very helpful when we went to look at new furniture. He was also very patient as we tried to decide, and ultimately picked the right set for us.

Lynne Harris was extremely helpful

Lynne was very helpful

Lynne H. was polite and helpful while we looked for a particular size of sofa. She showed us two options right away and continued to look and measure the length on additional sofas. After we decided on the love seat with a middle console, Lynne rang us up quickly and efficiently. She suggested stain plus coverage, but didn't push. Our love seat will be delivered in one week on a day and time that is convenient for us. We were very pleased with our furniture shopping experience with Lynne at Ashley/Furniture Mart store in Baxter.

Courtney was awesome! Super helpful and knowledgeable. Thank you!

Great experience at the Baxter Ashley Furniture today with Lynne H. She helped me find exactly what I was looking for without being pushy. Very happy with my purchase and the experience with Lynne.

My consultant Lynne Harris was very friendly, greeted me with a smile. Very knowledgeable about the lift recliners and sold me exactly what I was wanting for my father. Very enjoyable experience. Thank You Lynne! Susan Scott

We went in looking for a specific sectional. While we didn't leave with that one, we did not leave disappointed. Randy was great, answered our questions and was available when we needed him. Thanks Randy!

Courtney Leabch did a great job. Makes things comfortable when purchasing furniture!

Courtney was very helpful throughout the whole process. We had many questions and a unique space to furnish. She showed much patience and provided all the information we needed to make good choices.

Courtney was so fantastic!! She took me around the whole store to show me exactly what I was looking for. She wasn’t pushy or overbearing. She even stayed late to make sure we found what we needed. I have bought pieces here before and have been very pleased!

Kyle was very helpful when it came to picking out our new couch! We ended up ordering one and exchanging it due to it being a little bigger than expected for the space we had. He helped us find a new one we loved and made it a very easy process!

My husband and I went to Ashley to purchase a new bed for our cabin. Lynne ‘Harris could not have been more helpful in finding the perfect bed and mattress for us. We appreciate Lynne’s help and are more than happy with our purchase and the exceptional customer service we were provided.

Carrie W. was excellent to work with. She made everything easy from start to finish. Delivery was prompt and friendly, and the new furniture is exactly what we were looking for. Thanks, Carrie!

Was wonderful, found the couch that me and my wife fell in love with all thanks to Lynne Harris!!

Lynne Harris did a wonderful job finding a sectional for us that matched our personal style and comfort. She was very knowledgeable about every item in the store we asked about, even small trinkets. We will return in the near future when we are needing more furniture for our new house :).

So many good options to choose from!!! Lynne Harris was so helpful with looking at different couches/sectionals and she was super informed on the different functionalities and perks of the couches.

We visited six furniture stores, finally found the dining table and couch we were looking for. Carrie W - was great helping us find what we needed. She was very helpful, and patient with us.

We were very happy with our experience with Tom! He was so pleasant to work with through the entire process of purchasing our new Nectar bed! He listened to what we wanted and valued the research we did ahead of time. He was full of knowledge and wanted us to make the best purchase for our needs, not just to make another sale. The checkout process was very quick and simple! Excited to get our new bed next week!! Thanks again Tom!!

We had a great experience working with Kyle Baribeau at Ashley Furniture/Furniture Mart! He was extremely pleasant, helpful, and knowledgeable. Kyle provided all the information we needed, answered our questions clearly, and made the whole process smooth and stress-free. What we appreciated most was that he gave us space to explore and make decisions without any pressure. Highly recommend asking for Kyle if you’re shopping here! 😊

Ashley furniture is in partnership with is an absolute scam! over 2100 customer reviews for Gardian Protection Products It has a 1.1 star rating with Consumer Affairs, every one saying the same thing, that their claim was rejected after a tech was sent out to home. Gardian replied to each complaint with a automated message, telling people to PM them. No claims resolved. I think anyone who's has been burned by this company should begin to file a class action lawsuit! Why pay for insurance just to be robbed when you try to make a legitimate claim. Perhaps Ashley should pay as well considering they push this company on it's customers.

Had a lovely experience at Ashley getting my new sectional

Lynne was wonderful! She was patient with us. Great selection of couches and ended up finding a set that we were able to take hime that day.

Lynne was great to work with. Furniture was delivered as planned and looks great I have been a commission sales person for 30 years, them opening up my own advertising business for my last 30 years. I wish I could have found a salesperson with the quality and helpfulness Lynne demonstrated. Your Baxter store has a keeper!

Carrie was absolutely fantastic to work with! She was there every step of the way, and made it possible to purchase furniture we love! 🙂

I recently purchased a bed frame and mattress from Courtney at Ashley Furniture in Brainerd for our local business. She provided exceptional service—professional, polite, and attentive to our needs. The entire experience was top-notch, and I highly recommend requesting Courtney when shopping at this location.

Salesperson was very helpful but not pushy. They let us look at our pace and make our own choice without the pressure some salespeople exert.

Got my furniture delivered..everything was perfect! Courtney was very helpful and followed up with my purchase as she said she would do. I'm very pleased with my furniture and recommend her to help you with your furniture needs. The mattress I got as well is amazing. Best night sleep I've had in years..she recommended it to me as I have back issues..no more! I'm so happy!

Went in looking for a new mattress, and ended up ordering a new mattress AND a new kitchen table with chairs. 😅 Had a great experience with both Courtney and Tom! They both were very personable and took the time to make sure we got what we were looking for!

Courtney Leabch was quick to assist us when we arrived at the store. She helped us find what we were looking for when we were unsure if it was in stock.

Lynne Harris was very patient, helpful, and knowledgeable with my purchase of a couch and loveseat. She listened to my needs and concerns, taking time to show me options for my space. I will use Lynne for all my future purchases!

Was a great experience.

Carrie was very helpful in finding us find the right furniture for our home. She consistently went the extra mile for us.

Courtney did a phenomenal job very patient And knowledgeable Would highly recommend

Carrie excellent commnications

Courtney was amazing to work with!

Carrie helped me with a living room set and she was so helpful and knowledgeable about every aspect! Go visit Carrie W for all your home furnishing items, she was such a pleasure!

Courtney was professional, patient, knowledgeable, and easy to work with. She was available for questions and clarification but never pressured us. It was actually a great purchasing experience because of her.

Great experience buying our mattress today! Courtney was of great help, answered all of our questions, incredibly patient and kind!

Courtney is such a pro. She was kind, knew her stuff, and didn't pressure us at all. We walked out with a new bed and sectional. She was great!

Lynne was very helpful in picking out a couch and loveseat for our family. We are excited to receive our new set!

Lynne was very helpful, she was very hands on through the process and helped me furnish my new place! Will definitely be returning to their store next time I need some furniture.

Carrie Wentzel at the Baxter Ashley was amazing! She listened to our needs and found us the perfect furniture! She was so professional and really took her time helping us. We left very happy and would highly recommend her and Ashley Furniture!

Carrie was very helpful. Answered all of our questions and assisted us in our purchase.

My husband and I had a wonderful experience purchasing our new mattress from Courtney Leabch! Her customer service, knowledge, and friendliness was outstanding. If you’re looking for a wonderful human to help you make an important decision in your home decor, definitely make sure to grab Courtney at Ashley in Baxter! 😊

I have bought many things from this store but after today I'm done. I bought the warranty with my furniture and all I wanted was a number to call to put in a claim. This lady that answered wouldn't do that. She kept telling me what my warranty will cover my issue. I told her I just need a number or a copy of my receipt for the claim. She went on saying we don't give out paperwork which I know is false since I had to do it before with something else. I will go somewhere else from now on. I've never had anyone so rude there before and still can't believe she wouldn't give me a number

My mom and I worked with Lynn at Ashley Furniture in Brainerd and the experience was wonderful! We were indecisive and being picky. She was so patient, kind and professional. In the end we found what we needed with her help.

I had Carrie Wenzel for my sales person, she did a phenomenal job. She took time to answer all my questions, show me around to give me several options that I could choose from. I headed up with a bed, bed frame, two special order chairs and end tables. I hope she is recognized by her management, how well of a job she is doing … Thank you Carrie 😊

Thank you Courtney!

Our family had a Great experience working with Carrie W

Courtney was a huge help in our couch purchase. She answered all of our questions and was patient with our decision making process.

Carrie did such a great job hrlping me today

Carrie was very friendly willing to go the extra mile and was very informative I was able to furnish my living room dining room and beds for practically nothing

We were so happy with the knowledge, patience and professionalism of our salesperson Lynne Harris. She made the experience very easy and enjoyable!

This is a written review from a customer that I had.

Courtney was an amazing seller helped out with everything I needed…

So bad experience

Courtney L was very helpful when it came to explaining how everything worked. Even helpful and still very nice when we decided we are gonna hold off for a few weeks until moving forward. Her hospitality never skipped a beat.

We came into Ashley looking for a cheap sofa we saw online, but then fell in love with another sofa. Our Home Furnishings Consultant, Carrie Wenzel was awesome! She was very friendly, helped answer our questions, and accommodating. She even hooked us up with a $100 off coupon. And helped us with financing our furniture. Overall, it was a pleasant experience!

We bought a new bed with an adjustable base and we thought we had a 90 day return policy but that only covered the mattress not the head and foot lift. (The lift is a seven day return policy)So we are stuck with a lift we hate for about 9 hundred dollars we are needless To say very disappointed in our purchase from this store and won't be return customers here. We had even thought about replacing our living room furniture but will look elsewhere for all that. Good luck Ashley.

Carrie!!! She was amazing!!!! Very helpful and found everything we came in for!! Great attitude..

Good pricing and selection of items.

Carrie was Awesome and helped me with everything I needed and wanted.

Me and my friend were just going to look at the cool mattresses not even laying on them or anything and got yelled at to leave! We just wanted to look.

Carrie Wenzel was a fabulous sales woman and helped us find the right mattress

Carrie was very friendly and knowledgeable!

Brady was extremely helpful throughout the process. Thanks Brad

What’s up brother ☝️

Honestly, not a very great experience. The lady was nice. However, they did not tell me what I had bought would be the display item. When delivered the foot board was broken and screws were falling out. I called and they said they would replace the footboard. Lady said they would “fix it”. I said I thought it would have been new. I don’t want it to get fixed. Obviously I’m spending money on these items it should be new. “She said yes it would be new in the box.”it was in a box made for a mirror.. Upon receiving the new items, it did not come in the right box; it was taped in a different box-not the original box a bed frame supposed to be in. I said I would assemble. However, they didn’t give any instructions or manual on how to assemble the bed itself. I called and they honestly do not seem to know anything there. Also, the dresser I had bought; the handle was broken off. Most likely will not be going back. Employees are not very helpful nor very knowledgeable. They shouldn’t say things that they don’t even know what they’re talking about.

Lynne was very helpful, friendly and informative.

Amazing selection for us to choose from! Service was a 20 on the scale of 1-10. We recommend the Brainerd store as your “go to” furniture store!

I worked with moshe, at the Ashley location in Brainerd/Baxter. He offered to help as soon as he seen us and gave us good options for couches. After browsing we came to a couch and the process with moshe was excellent. Even went above his job and helped load the couch into my vehicle. 5 star 🌟

We had bought a wonderful sectional on a Friday from the Baxter MN location. Got it home and set up and all was great....until..... it set off a previous hip injury I had! We tried different things as I wanted so much to love it, but the couch lost the battle. On Sunday, frantic that we just bought a giant weight to hold our carpet down, we went back to the store and ran into Courtney Leabch, who happens to be the manager. Thank goodness for her. She explained everything to us and since it was in the seven day window for returns, there was no problem! She then worked with us for over an hour to make sure we got just what we were looking for. She really took the time and listened to us on what we needed. Really the best furniture shopping experience we have ever had. Thank you Courtney!!

Nice store, great selection! Friendly, knowledgeable staff, Clay was super helpful and explained options well!

Courtney was amazing! We were looking at sectional sofas and were going back and forth between 4 or 5 styles. She was able to keep them all straight for us and was extremely helpful for the whole process!!

Courtney Leabch was so amazing ! We looked at so many sectionals, she was able to keep them all straight for us. Very knowledgeable, professional and personable. We would definitely recommend her and will be requesting her in any future purchases.

Courtney was fantastic! Helped solve a long-standing sleeper/space issue with the perfect solution. Highly recommend!

Very efficient. Happy to help us.

Carrie Wenzel was very friendly and informative. She was patient with us and made the purchasing process enjoyable.

Carrie was super helpful and great to work with

Carrie W knew exactly what to show us and was very friendly and helpful!

We purchased a rocker recliner from Courtney at Ashley furniture. She was great to work with and was very knowledgeable. Overall good experience.

Courtney L was awesome and very helpful!! She greeted us right away and showed us a couple different options in the length we needed. Also went above and beyond to print us a picture of a different color option! We will for sure shop here again!

Outstanding service provided by Lynn. Very attentive and professional.

I worked with Carrie at the Baxter location and it was hands down the best furniture purchase experience ever. Carrie tailored the experience to my needs: my budget, my style, my timeline. She wasn’t trying to push the most expensive items, she again tailored the experience to my needs. Carrie was knowledgeable about the product selection (dining sets) as I had many questions and she was able to answer them all. Carrie was also engaged post purchase and made the entire experience fun! She even shared her personal number as she was excited to see how everything looked once I had it home. I’m already planning my next purchase and Carrie is on speed dial.

Clay has Awesome customer service skills very professional thanks again clay

Carrie is always so professional and helpful! She was able to listen to what we needed and help us get what we want. She is a real advocate.

Carrie Wenzel was very patient, helpful, pleasant, and accommodating both times we were there.

Lynn H. was awesome. She greeted us promptly, listen to what we were looking for and direct us to the section(s) of the store we needed. She guided us through all options and explained them in detail. Never did she rush or pressure us to buy. We do have to wait for delivery at a later date. But Lynn stated she will keep us posted.

Courtney was a great help!

Carrie W was so helpful with finding us the right fit for our not so easy to fit home! Thank you!

Courtney was very Knowledgeable and helpful. Great service!

Clay and Gina were amazing and super helpful

Carrie W was great to work with and was not pushy to buy anything. She worked with us and our price range and gave us the best options. Can’t wait to get our new table.

Clay is amazing! Would ask for him by name

Brady was very helpful with my purchase of a sectional and chair.

Great customer service! Thanks Courtney!

Carrie Wenzel was fabulous. Thanks for all your help. You can tell she loves what she does.

Clay is AWSOME and Gina is the BEST!!!!!

All of my questions were answered in a timely and polite fashion. Whole staff was super friendly would give 10 stars if I could . Highly recommend coming in here.

Helped out quickly and easy. Family friendly as well.

Was really patient with us for what we wanted .

Clay was super knowledgeable and helpful!

Clay was great. No pressure just informative.

Lynne Harris was a delight to work with! Actually, the whole staff the day I was shopping were So Nice and personable. They went over and above to give me a great customer experience. I may not have found all the little things to finish my total livingroom area, but I did find all of the main furnishing pieces which was a tremendous relief (been sitting in an empty space). Thank you, Lynne & Furniture Mart of Baxter, MN. I am very excited to relax in comfort in my new place. I will definitely be back in the future!

Carrie was super knowledgeable, as well as helpful. She greeted us immediately and let us browse but was closely to answer any questions. Highly recommend.

Lynne Harris was very patient, knowledgeable and helpful as my husband asked to be shown several different types of chairs. She gladly took us from one end of the store to the other! I would highly recommend Lynne in assisting with your purchase!

Excellent help from Consultant Lynn Harris. She explained protection plan and expected timing of delivery.

Great experience...we had a wonderful salesperson, Carrie, who had so much patience with us as we tried to find the couch we wanted. We never once felt rushed or pressured or that we didn't have her full attention, despite the store being busy. We appreciate her help so much and are very happy with our purchase!

We are George and Michelle. We purchased a new sectional yesterday with the help of Clay. He was very knowledgeable and made the experience fun! Thank you also to Gina!

Went to finance a couch to help build credit. Wasn’t able to get an in-store credit card, but the person who helped me, Clay Smith, helped me figure out a way to not only finance said couch, but also helped me find a way to build my credit without the need for a store specific credit card or a standard credit card. Everything was explained in a simple and easy to understand way and he walked me through every step. 10/10 would recommend to anyone looking to buy furniture. 👍

Great transaction, Clay and the other staff were very accommodating and helpful. I would recommend shopping here and will do so again in the future.

Good sales rep. Helped find quality and good pricing!

I walked into the store looking for a simple mattress , but Courtney had other plans. She greeted me like a long-lost friend, gave me a virtual tour of the entire showroom, and convinced me that my life was incomplete without a matching headboard, footboard with drawers, mattress protector, chest of drawers, nightstand, dresser and mirror.

It was a pleasure to work with Carrie! She was not your typical furniture salesperson. She was super helpful and informative. We did not feel pressured at all. Would highly recommend her to anyone looking for furniture. Thank you for a wonderful shopping experience, Carrie!! We appreciate you!! Andrew & Erica

Clay Smith was outstanding! Very knowledgeable in his trade. He listened to our wants and needs. He gave us plenty of time to look and decide on what furniture would be best for us. Completely answered all our questions and there was no hard sale from him. He continued this type of service even after the sale. Some of our furniture is on special order. The excellent service we have thus far received, I have no doubt it will continue until the sale is completed. Thanks Clay and Ashley Furniture! Again, outstanding job!

Carrie helped my husband and purchase new furniture for the cabin. She hustled all around the showroom to find just then right sectional, dining set and counsel stand! We will be back! Thanks Carrie! Kelly & Bill

We came in two different times and had Courtney running all over the place looking for what we wanted. Great services!!

First experience shopping at Ashley. It was a wonderful experience. The selection is vast. I was assisted by Randy. He asked in detail what I was shopping for, and gladly showed me around the showroom. He explained all the different options that met my requirements. He was knowledged in answering any questions I had about the sets I was looking at. He was great about giving advice if I was debating if a piece would meet my needs. I felt zero pressure to purchase anything. He was available if I had questions, but gave me space to think. He informed me of their 7-day return policy if I wasn’t satisfied. He was also very informative about the protection plans available. I settled on a set, ordered, and had to change my order the following day due to space limitations. (My measurements were off). I called and spoke with Randy and he happily changed my order to the proper living room set. Our order arrived quickly, on-time, meticulously packaged, and was easy to assemble. We absolutely love our new living room set. Great experience all around.

Great staff.lots of inventory

Carrie and clay were great to work with!!!

Courtney at Ashley was knowledgable on what we were looking for. Highly Recommend her!

We went to Ashley Furniture today and it was as a very positive experience! After we looked around for awhile (browsing) Courtney Leabch approached us and was so helpful and friendly. After answering a few questions she left us alone, but checked back frequently (but not “hovering”). She made our shopping experience very pleasant. We did make a purchase and ate very happy!

Carrie Wenzel was very helpful and friendly.thank you.

Salesman Clay Smith in Baxter MN store was extremely helpful and professional.

Stopped here shopping for new living room furniture and spoke to our salesman Chad Iverson. Chad was very knowledgeable, and extremely helpful but what what we liked the most was how he wasn’t “high pressure”. He thanked us for stopping in and encouraged us to shop around. We left, but returned to him after checking out several local furniture shops. Chad greeted us like we were family upon our return. His honesty and his sense of humor is what made us return. If you are in the market for new furniture, Chad is your guy! We highly recommend him! Sincerely, The Blazek’s

I purchased a beautiful set from Assistant Manager Clay and he was great to work with. Most of our communication was via text as I was unavailable to make it into the store timely. I explained what I liked, he sent me photos of some options and I stopped in, paid, and had them delivered. The delivery guys were great as well! Excellent customer service!

Had an amazing experience. Clay was very patient with us testing every set.... multiple times ;) No pressure, very informative, and knew the best way to get us the cheapest way to get our new furniture! THANK YOU!

Clay was so awesome 😎 and helpful!

Our sales associate, Courtney, was very kind and helpful! She greeted us promptly and allowed us to browse the store at our leisure. She was easily available for any questions and to assist with our purchase quickly. The store was very clean and well stocked with plenty of furniture options. The sales were fantastic and we will continue to come back for future furniture shopping!

Jacob was wonderful to work with and very helpful!

Courtney L has been a great resource for me at our local Ashley store. She is always able to help me find what I need and seems to know all of the inventory so well for such a massive store!

Randy was great to work with! My brother, Sam, used to work here so knew Furniture Mart was a great company to buy from as they treated him very well. Randy made the buying experience excellent, easy and informative! Thank you!

They were great and super helpful. Courtney did an excellent job helping us find what was in our budget and was very patient with us.

Absolutely amazing service. Not much for furniture shopping but the team member made it easy.

Great service. Love seat was in perfect condition unlike the 2 couches we got from Frizzell in Walker. Still waiting for Frizzell to fix couch. Go to Ashley they will treat you right!!! Super friendly salesman make the buying process easy!

I asked repeatedly after purchasing furniture from here if they were sure my furniture could be delivered on a Sunday. They said yes! It's called a (Manager Delivery) not one but 3 employees said yes. 2 Jacob's and a Courtney. I kept asking to make sure and they assured me it would be delivered. Guess what? Nope, that's not a thing and they don't know why someone told us that. I asked for a refund. I can't do business with people who make a sale by lying to you. Wasted our day waiting for them. Poor business skills and horrible customer service.

Courtney was great and the Ashley platinum warranty can't be bear. If you don't use it they give you in store credit for the full purchase price, so you are covered if you need it and get a little gift for yourself if you don't. Courtney was helpful without being pushy. She helped us locate options based on our preferences and helped us get the furniture delivered asap. This is the experience I was hoping to have at all other stores but they all fell short with the exception of Ashley and Bob's Furniture. A+ experience. We will be back again for sure.

My wife and I already purchased a dining set from this store earlier this year, and next up was furnishing our family room. As soon as we walked in the door, Courtney greeted us right away and asked how she could help. We knew what line we were looking for and asked if she pieces were in the store. She said that they were and walked us right over to the pieces we were interested in. She gave us information on pricing and availability. We let her know we were going to do more looking around the store, as we were in the market for rugs and artwork. She said to let her know if we needed help with anything, and she still checked on us as we looked around. She also helped us in finding chairs with custom fabric that we were interested in. We had to go home and measure and figure out how things were going to fit. We came back to see Courtney a few days later and she set up our orders for delivery! Courtney was very kind, professional, and knowledgeable about all of the items we were interested in! We are looking forward to our new furniture and highly recommend you pay a visit and see Courtney!

My mom got a bed from here the Purple mattress that’s super comfortable and Randy was so kind to us !

Clay S. was an amazing salesman. He was great at letting us browse and ready to answer our questions without being pushy. Definitely will be back for any other furniture needs!

Great stop at Ashley in Baxter. Clay S. was very helpful and a joy to work with.

We have had a positive experience purchasing furniture here twice. Good variety, salespeople are knowledgeable and help you find what you are looking for without being pushy. There are usually good specials/deals for discounts.

Just want to give a shout out to Courtney who sold us our mattress last week, it has been amazing! She was such an awesome help and so informative! We told her our price range and what we wanted in a mattress and she brought us to the perfect one. We will definitely be back!

Clay S. was very professional, and helpful.

My sales person, Courtney, made the entire process quick & efficient as well as being extremely knowledgeable.

If I could give extra stars I would!! Great service!

Went in to look around and Courtney L came up and help us with everything! Very knowledgeable, personable and so helpful with answering all of our question and has great ideas.

I walked In the store masked and was promptly greeted by Courtney, whom to my delight, was also masked. She was extremely helpful and went above and beyond to help me find the right piece of furniture to complete our living room set. She was not pushy and took the time to print out pictures of the items I was interested in and also wrote down the dimensions of each piece of furniture. Courtney followed up via phone and advised our coffee table would be ready a month early. In addition, she mailed a postcard to me thanking me for my business. I would give more stars if I could. Thank you, Courtney! Sincerely, Very satisfied customer

Swell guy. Super friendly, informative, I'm going back to buy mattress from him

Courtney was a huge help. Great customer service. She went above and beyond to check inventory every time I said I liked something. And eventhough I didn't need financing, she crunched numbers to make sure I had options available to me. Highly recommend

Jerry in the mattress department was great to work with. His knowledge of mattresses helped us choose mattresses we're sure are going to be perfect for us! Thanks!

What is with picking up a box and having to assemble my f’ing furniture myself? I mean seriously… I spent nearly $700 on and entertainment stand and went to pick it up at the store today and it is not assembled; there was damage to the box and when we opened it, the wood had damage too! Not cool at all!! Sorry Ashley Home Store - TRY HARDER!

A huge SHOUTOUT to Courtney!! Thank you so much for assisting me. I love my new recliner and I appreciate you helping to make it happen. I would also like to thank the two wonderful gentlemen who delivered it and got it all set up for me. I am even more surprised that it came with a massaging device. Was not expecting that! This gal is satisfied!! 😁💗❤💗❤💗😁 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Great selection, great service & delivery. Courtney is very friendly & helpful as well as Jerry in their mattress department

Jacob provided us with friendly service and very knowledgeable! Very pleased with our interactions !

Great place to shop for a mattress, Jerry Olson is very knowledgeable and very nice! Thank you!

All staff very knowledgeable and friendly. Courtney Leabch very friendly and knowledgeable. Very good service. Will come back again in the future.

Absolutely happy with my visit. Should have brought a bigger vehicle. What some people think is pushy, I found as very helpful. Exceptional customer service and friendly staff made it a great experience.

Very helpful and knowledgeable staff. I had a sectional picked out online and went in to make sure I had the correct arm facing. Courtney was very helpful and thorough with all the steps of ordering, financing and delivery. Ordering in person saved about 4-6 weeks of delivery time as well.

Courtney was very persistent, yet very polite, she answered any and ALL questions we had while being charismatic and kind at the same time! 10/10 would buy allllll the furniture through her

Great customer service

Salesman Clay showed me the Morrison recliner by Lazy-Boy. He said I could buy one get one. I sat in a few chairs, but loved the one he suggested! Clay was very friendly, helpful and didn't pressure me to buy. He went above and beyond and even delivered to my home! I would highly recommend Clay, Ashley Furniture Store and the chair! It was a great experience with awesome customer service!

Courtney helped me and my fiancé for close to two hours today. Dealing with all of our questions and dividing financing and paperwork so that we could get what we were looking for. Super helpful, patient, and knowledgeable. Thank you!

Sam did an amazing job working with us to find a perfect match for furniture. He asked what we already had, what we wanted and a style or color we wanted. Was constantly checking supply to see what was in stock and how soon we could get something. Amazing job all around. Would buy again from Sam 10/10.

Jerry was very helpful, knowledgeable and patient. I was searching for a new mattress and he was very helpful and incredibly knowledgeable. I was able to find many options in my budget thanks to him! He was very patient as well since I also had my nearly 2 year old daughter with. Very pleased with our experience and will be back for future purchases!

Randy R. was awesome to work with! He helped us with everything we needed, answered every question we had & was just great!! Thanks Randy!

We bought a couch, loveseat, table, and 6 chairs for our new home. We were also planning a wedding for ourselves, and helping 3 different family members move. Very busy. When we finally open our last box, a chair that we hadn’t needed, there is a crack in the chair! Unsafe. The store would not exchange it as defective and the $300 we spent on warranty wouldn’t cover it. We planned on buying a lot more furniture for our new home but now will NOT go here. Buyer beware!

Excellent service!

Everything is always out of stock

I’ve been searching for “the perfect bed” for quite some time and ultimately decided to go through this store because of how great their sales team was. Jerry was extremely helpful, patient, and honest. Would highly recommend!

Jerry O. Was very helpful and knowledgeable about the inventory at the store. He went out of his way to help me find my style of furniture. Jerry is awesome! Awesome customer service! Thank you!

Purchased 2 twin mattress from Jerry Olson at the furniture Mart/Ashley Baxter, Mn. He was very accommodating and friendly. Would highly recommend him.

Randy and Jerry were both very helpful and professional! Last night Randy even stayed a little after closing to help answer our questions. We went in looking for furniture for our very small cabin and they helped us find a dinning room set, bedroom set, mattress and a bench with storage for our children’s shoes! I would highly recommend them and their coworkers to anyone.

Very good customer service and very helpful.

I am very pleased with my recent purchase. Sam was wonderful to work with and he made my shopping experience a very pleasant one. He continually updated me as to when my item will arrive. I highly recommend Ashley for your home furnishing.

Sam the sales rep was very nice and attentive to our needs.

Jerry and Ashley are super awesome people to work with at Ashley hometown! Fun and knowledgeable!

Courtney helped me pick out furniture for my house and was very helpful and professional. She gave me many different ideas and was extremely thorough when explaining the protection plan. I would definitely buy from her again.

Clay was incredibly informative and had an answer for absolutely every question I had, very direct about shipping, what was in stock, if they could deliver the furniture. Even had a measuring tape when we spoke about measurements and reassured us about getting the sectional in the house and how possible it was. Very nice man, my fiancé and I were very comfortable the entire experience. Even asked about our family, and gave us some advice about the protection plans he recommended since he has kids and a pet as well, Very relatable guy. And straight forward. Smiled a lot and laughed. Friendly. All of it! Would go back again because of his excellent service alone!

Very good service! Randy answered our every question!

Sam Shirley was a lot of help and showed me all of the options at the store that fit what I was looking for. He brought me to a couch that I didn’t know could be broken up and sold in different configurations. It was a very easy experience and I left happy with a great couch I didn’t think I would’ve even looked at.

Jerry was wonderful to work very! Very quick and knowledgeable.

Very nice clean store. Friendly helpful service. Lots of great deals now.

I want to thank you Jerry Olson for helping me fine a lift chair for my aunt Karen. You answered all my questions.

Jerry Olson was super helpful and friendly. He made finding a couch super easy. He explained everything well and answered all my questions. It was a great couch buying experience!

I had a horrible experience with Ashley Furniture at a different location a little over a year ago and was hesitant to try them again, but I'm glad I did. Clay and Jerry were fabulous to work with. They were knowledgeable, courteous, and listened to what I was looking for. I felt absolutely no pressure to buy anything and had excellent customer service. Also, the ladies at the desk were just as helpful and friendly. Because of my experience with those great employees this time, I will definitely be back and will do business with them again.

Jerry helped us find the perfect sofa and loveseat for our new home!

Ashley furniture in Brainerd was great! See Randy for your every need! Thank you Randy.

Sam was very helpful. Very knowledgeable. We told him what we were looking for and he showed us plentiful options. Sam was courteous and friendly. Thank you Sam and Ashley Home Store.

Sam did a great job of helping us find new furniture for our home.

Jerry was absolutely wonderful, I'd add a sixth start if I could.

Jerry Olson helped us pick out a reclining love seat and an ottoman today. The service we received from him is the definition of above and beyond. Once we picked out our love seat, we went looking all over the store for an ottoman. When I wasn't sure about whether they would match well enough together, he carried the ottoman all the way across the store so we could see it next to the love seat. He was not pushy and he gave us the space we needed to look around, occasionally checking back in with us to see if we needed anything. I hope that Ashley HomeStore knows what a valuable employee they have.

Jerry was very helpful and we are in love with our new sectional! He was not pushy or bothersome, we had a great overall experience at Ashley Homestore. 10/10 recommend!

I went to the Shakopee store with my brother who was buying a sofa. He found the one he wanted and the sales girl wrote up the order with the tag on the sofa. A week later the wrong sofa was delivered to his apartment. We went back to the store and explained the wrong sofa was delivered and was told we made the error. The original sofa was now gone and they could not replace it. It took 2 weeks to have the wrong sofa picked up and another 10 days for his account to be credited. I went into the store in Brainerd to see if anyone could assist and was told they were too busy to help, they had paying customers to help. I need new furniture but will not be shopping here.

Lynne was very helpful

Sam and the staff were very helpful and friendly. Enjoying our furniture and accessories from Ashley! Would very much recommend shopping here.

We had a wonderful experience at the Ashley Furniture Store in Baxter. Courtney Leabch couldn’t have been more friendly, helpful or informative as we selected a mattress, boxspring and sofa for our new home. Thanks again, Courtney! We’re happy customers!!

I purchased a Mattress and frame from this Baxter Store. We set up delivery, paid some cash and financed part of it. A couple days later received a call from Amy the manager that they sold the mattress for the wrong price. They called to tell us we owed them $800.00 more and the delivery has been stopped til we pay. If we wanted to finance it we had to drive back to the store to sign which is almost an hour away. They did nothing to make this right or offer anything for their mistake. The pricing was on their end and the sale was complete. We told them to cancel and we will go elsewhere. We wont even be refunded for the cash amount we paid for 10 business days. This was the worst customer service I have ever experienced. I went to the Fargo Store which had nothing to do with this sale and explained what happened they helped us out by giving us a discount and a few extras for the inconvenience the Baxter Store caused. Baxter Ashley Home Store was a.horrible experience!!!

Courtney was AMAZING to work with!! I was struggling to find the right bed online and everywhere you look things are backordered. She was so easy to talk to, pointed out how they have many options that fit what I was looking for and were available for delivery next week. I can't wait to get everything delivered now and will definitely be going back to buy more of this collection this year. Thanks for all the help and hard work finding exactly what I wanted.

We had Jerry help us, we’ve bought all our furniture at Ashley so we frequent the store. He’s a new worker and everyone he asked to help him along the way actually helped him which was great for us, because he wasn’t guessing. Also no one else walked up or acknowledged us expect him. That was nice!!

Surprisingly large store with a decent selection of furniture, from medium end and downward, with manageable prices. Staff is nice too, welcoming and helpful, personable. Courtney the assistant manager is nice :)

Sam was the best, so knowledgeable!

If you’re looking for a couch go see Sam! Everywhere else was on back order for months. We went to Ashley and found the couch we wanted. Not only was it in stock Sam got us a great deal on it!

Sam Shirley was very knowledgeable and helpful! I would recommend him highly.

I experienced great customer service with a new salesman Clay Smith. He made the whole transition very easy. He helped me throughout the store look for specific items and we found them. Thank you for all the good service!

We went in not really expecting to buy anything, but we ended up purchasing a beautiful living room set with the help of Sam! We’re very excited about it!

I just had a little free time and saw Ashley Furniture in the Westgate Mall in Baxter, so stopped in as we had been discussing a new couch for our RV. I looked around for about 10 minutes then was approached by Sam Shirley with a wonderful introduction. He was very pleasant and asked general questions about what I may be looking for. I had a laundry list of requirements, and he listened carefully and lead me to what ended up being our final purchase. Later that day, I brought my wife with to let her see the choices. Sam was busy at the time, but acknowledged us. When he was done he touched base and then went about his tasks. When we were ready, he was there and answered all the questions she had. Time for paperwork. I can't commend Sam enough for his professionalism and how he was able to read his customers' preferences. I have no tolerance for high pressure sales or weird sales tactics. If I see them I am GONE. Very happy I didn't even have an inkling of that. Would buy again if the need arises.

Outstanding customer service! Kudos to Home Furnishing Consultant HEATH NORGREN for treating us with respect and providing friendly, knowledgeable service.

Our experience with Sam was excellent! He was very knowledgeable & a pleasure to work with. He showed genuine interest in our likes & dislikes in helping us choose new living room furniture, & helped us choose the perfect sofa & chairs. We will definitely be repeat customers!

Sales at the Baxter store was great Delivery was terrible. They gave us a 9-12 timeframe then the day before the delivery they switched it to a 1-4 pm timeframe. We had other appointments in the afternoon that made this last minute switch a very big problem. Nothing like wrecking an entire day for us.

Sam was fantastic too work with he really went out of his way to get me what I wanted, we love the couch.

The sales rep who was at the store was irritating. He was friendly but clearly desperate to sell furniture. We told him that we were in the mall so we decided to just stop in and browse around the store. We had no intentions of buying, we were just looking. When we said we were just looking it felt as if he disregarded what we said and just continued to talk about buying furniture. The sales rep talked to us like we were born yesterday. He kept saying prices are going up and soon there will not be as much furniture in the store. It was all just a bunch of generic slogans that they try to use to get you to buy stuff. As we were leaving the store he came back over and tried again to persuade us into buying furniture. Then he proceeds to tell us that we look nervous or uncomfortable...really? He talked to us like we were children, all we wanted was for him to leave us alone and let us look around. We were clearly disinterested in speaking with him, I don't know how more obvious we could have been. We will not be going to this particular store again.

Sam was incredibly helpful and worked with us to find the perfect furniture for our space. Made the process very easy and would definitely go back for future furniture needs.

Randy welcomed us right away and was so friendly! The store is very nice and has lots to choose from. Courtney was very fast at checking us out and made it super simple, we will definitely be back just because the people we dealt with made it very enjoyable! Totally worth the hour drive from st cloud!!!

I’ve had a mostly positive experience at this store and the staff are just 100% fantastic and will try there hardest to get you what you want!! I’d give the place 10 stars. Buy yourself some Furniture now!!!

I have shopped at the Baxter location before, I didn't have anything bad or great to say about it until today. My experience with Ashley and Heath was above and beyond any I have experienced before at a furniture store. I wasn't pressured into something that I didn't like or couldn't afford, I was even shown the discounted items to ensure I had the full selection of options for my needs. When I found something, both Heath and Ashley provided me with the best customer service even beyond their job description, which was/is so appreciated. If you need furniture, go to Ashley and ask for one of them, you will leave a happy customer. I got a killer deal, so that's a plus too.

Didn't buy furniture today since I'm just looking right now; however, very friendly and helpful service from Courtney Leabch. When I decide to buy. I'll definitely keep Ashley Home Store on the radar.

My consultant, Sam, was excellent. Extremely patient and helpful. Had great insights and advice. This was a BIG purchase for me and he made it much less stressful. Will definitely shop here again.

Sam Shirley was FANTASTIC with helping us find exactly what we needed

Great price for what i got but the sales rep named sam was a jerk never shopping here again

Delivery was quick and professional! Very impressed!

Sam Shirley was awesome to work with at Ashley Furniture in Brainerd. He was very friendly, informative and helpful. He made the process of finding the perfect couch for us a lot easier. Thank you, Sam!

Sam was our sales man and he did a wonderful job and got us a good deal and the employees gave us free cookies.

Over priced.

Sam was very helpful and came up to us to share the deals and protective plans on our nightstand we were purchasing.

Ashley was so helpful on helping me pick out my couch and recliner!! She took the time to help find the right color I was looking for and the size to fit my living room! Thank you so much Ashley, I'll be back in to buy a table next time! ;)

Chad was an excellent salesman. He put no pressure in purchasing what we wanted. We will never go to another furniture store because they always put pressure on people to purchase their products. Chad did not do that to us. We give Chad and the store 5 stars.

Courtney L got me the perfect outdoor furniture for the deck! I'm going to be spending a lot of summer nights out here.

This was our first trip to Ashley/ Furniture Mart. We were so blessed to have Katie help us. She was super knowledgeable as well as just a fun sales person. We HIGHLY recommend the Brainerd/Baxter Ashley Furniture Mart (and Katie-we already love her!). There are other places that have the same great furniture and probably the same prices... But they don't have Katie!

Very patient with me and my kids. Walked all over the store to make sure we saw everything that fit our needs.

We purchased some furniture from them. We absolutely loved how they took care of us we will definitely be back.

Great place with great furniture and accessories ! Friendly staff and very informative and detailed oriented! Definitely would recommend!

Sam attacked us as soon as we entered the store. My boyfriend tried telling him that he had already been dealing with a different sales associate but Sam ignored him and brought us back to look at 1 bed. We asked to check out others and Sam said he is specially trained to know what will work best for people. We knew he's just trying to make a sale and we liked the bed, so we let it go. We were only there for a chair and a mattress and Sam wasted so much of our time trying to upsell us. We were on the verge of saying screw it but we stayed and completed our purchase with him. We were given a delivery date and on our way an hour later than we had to be if Sam wasn't trying to feed us BS the whole time. The morning of the scheduled delivery, Sam called and rattled on for over 15 minutes making up excuses on how and why he didn't actually schedule our delivery but now it would be scheduled for 2 days later. They are unable to give you an approximate time so we rearranged our personal schedules and took time off of work to be home for the delivery. The 2nd delivery date has come and I called the delivery number to confirm and they said there was no delivery scheduled for our items but not to worry they'vealreadybeen paid and don't mind playingthis game indefinitely. They will email Sam and let him know that I'll be calling to set up delivery. I told them no, Sam is worthless obviously, I am not going out of my way again when this was already supposed to be done twice now, I'm just going to set up delivery right now. Lady said ok, we'll bring your stuff now next week on Friday OR Saturday. So now that's 2 more days we have to just sit home waiting and a whole week we have to sleep on the floor because we tossed our mattress this morning because we were promised our new one would be delivered today. Will never buy anything from these creeps again and I'd suggest anyone who goes in the store to run away if Sam approaches you.

I wandered into the store looking for comfortable dining room chairs and was warmly greeted by Heath (LOVE that accent!). He patiently measured the chairs with me and I took a few photos to show my hubby. We ended up purchasing the Antique Cherry dining SET with the help of Ashley and Courtney. Our entire experience was very customer friendly/helpful, even down to Randy chiming in on some tv trivia about Angie Dickinson. I hope this nice addition to the WestGate Mall will remain an anchor for many years to come.

Sam made our experience purchasing today very enjoyable. My boyfriend and I were very unsure and indecisive of what exactly we were looking for. Sam took the time to really get to know our likes and dislikes and was able to help us get exactly what we wanted for a great price!

Courtney was very helpful and knowledgeable when helping us pick out our master bedroom and guest bedroom mattresses. She also helped us pick out other various furniture items. Highly recommend working with her and checking out all their nice furniture!

The staff was very friendly. They helped each other out, which was awesome to see. Heath was our salesperson. He was excellent to work with. I recommend this place.

Looked at alot of great bedroom furniture with Courtney L. She was great to work with and helped me pick out a gorgeous set. I am excited for it to arrive.

I ordered a very large couch at the beginning of August I didn't get the couch until the middle of October. When it was delivered there were a few things that were wrong with the couch. I had the delivery guy note that in the paperwork. I have been promised multiple times that these problems were going to be taken care of but yet these problems still are persistent and not dealt with at this current moment. The lack of care and courtesies that I've experienced has been very frustrating. Being promised that I'll have a call return to me by said date and they will never call you back. This post will not change until the issue is resolved and I am satisfied with my experience with Ashley Furniture store. The customer service in the store has been very pleasant aside from dealing with bad product.i do not feel that I got what I payed for.

In September we shopped around all of the local furniture stores looking for a new couch and found one we really like at Slumberland but they would not have it in stock until November. We then went to Ashley and found a couch that we liked, although we did not like it as much as the one from Slumberland and it was more expensive- the sales lady told us we could get it in October. We decided to go with the one that we liked less, for more money so that we could get it earlier. What a mistake. Early October came and we got a call that it was pushed out now until November. November came and we still had not heard anything so I attempted to call, but of course it just beeps and the call drops. So I went to their online messaging service to try and get some answers, and they just told me I would have to work with the local office. So then, we get a voicemail that our order was again pushed to December. I completely understand that due to the circumstances we are in right now that items have delayed shipping- but we were guaranteed that our couch would be here in October, it is the ONLY reason we chose that one. Now, it's the middle of December and we again have not heard anything. I've been attempting to call, but of course no one will answer. Lesson learned. UPDATE: 12.28.2020- I sent Ashley an email two weeks ago like they asked and never heard back from them. It appears as though they reply to a negative review to seem as though they care to correct the issues, but they do not. We also got a call a week ago that our couch has AGAIN been pushed back and will hopefully be delivered in March. The voicemail that was left was rude and unapologetic about the delay.

It was terrible absolutely 💯 no one ever came to help me they were all sitting behind the desk and I was ready to buy over $4,000 in furniture thier customer service sucks

Looks amazing inside. More than just furniture. Great art and what not.

I bought a table back in the middle of June. I understood I would have to wait until the first week in August to get it. Last week we got a phone call saying our table was at the store and ready to be picked up. So we went there two days after we received the phone call and they told us the table wasnt there and that it was in South Dakota. We were super upset about it and they said it would be there the 10th of August. So we get a phone call yesterday (the 10th) saying our table was there and ready to be picked up. My boyfriend got there and it was still on the truck so we couldn't even pick it up. One of the workers said they would deliver it to our house the next day. They never showed up with our table. This whole experience just to pick up our table has been very disappointing. We are not impressed at all.

I walked in, found a mattress that I needed and checked out in 10 minutes. The customer service was great! Thank you!

Love this new store!! Worked with Randy and found everthing we wanted with good quality and prices. We will go here first for all our furnishing needs.

If your looking for furniture Ashley Is your place! If your looking for a salesman that won’t hound, harass or follow you around like a puppy dog ask for Burrell. This guy will pull out all the stops to make you feel like your the only customer in the store! My experience with him was a 10/10! I came in on a Monday let him know we were buying a home, he walked around with a note pad and wrote everything down we were looking for, for our home. I had let him know that I would be back in 2 days to finalize everything. What did he do for us, he saved that paperwork. He never once doubted that we wouldn’t be back! When we came back 2 days later he was there with that said note pad and we were ready to rock and roll! If your looking for honest, open no holds salesman look up Burrell Flanagan! He will do everything in his power to make your home furnishing come true!

Gina who works there was amazing to work with she was helpful, funny and never pushed anything on us, but let us now all of the deals going on. I wasn't planning on buying anything but she helped us find a perfect couch for us and even went the extra mile to help us get extra pillows. Loved the atmosphere and affordable prices.

My first experience at the new Ashley Furniture Store was amazing. Burrell was extremely helpful and did everything possible to help me find the perfect mattress. If you shop at Ashley make sure you ask for Burrell!

Be careful when going to shop at this store. We spent close to two hours shopping on Sunday, June 7, 2020. We were quoted a price for a full bedroom suite. We discussed in detail what was included and were given a quote. This was going to be my daughters first big purchase after college. She wasn’t sure if she wanted to spend the money and after a solid hour plus of discussing the price and working to get the financing, She decided to make the purchase. Then when the paperwork was being worked up on the computer, we were given a different price. The manager, Katie, left for the day and they wouldn’t honor the price. Seems the sales person that originally quoted mis-quoted and missed a dresser. After spending over two hours there, so much of our time on a beautiful Sunday afternoon and my daughter getting so excited for this major purchase, the price was now significantly higher. So we left. Today Katie (the manager) called to confirm with us that she in fact would not honor the quoted price. Such a sad experience and so disappointed in their lack of customer experience focus. We heard over and over again from the sales person and the manager that “This is a business and we need to make money. We don’t give things away”. They need to train the sales people to properly quote, never tell a customer that this is a business that needs to make money ( of course we know that but you also need customers) and the manager needs training on customer satisfaction. More importantly they really need to honor their quotes. It wasn’t like this was a simple mistake. We talked about the price and had it in writing. She was debating about another cheaper set and so this set was already a stretch on her budget but she decided to go for it because she really loved it. Her excitement was squashed.