Ashley Store & Outlet Duluth, MN

We ordered what we thought was the perfect couch and love seat. After deliver, we found that they simply did not fit our layout. We went back to see John and explained our dilemma and he showed us options that would fit our layout. I Thankfully we purchased the "White Glove Service." The new modular sectional was delivered a week later and we couldn't be happier.

Johnny and Josh were amazing! Literally came in, bought my dream couch and was easy in and out with financing and a 10% off discount. I can’t wait for my delivery next week!

Great service! Great options!

Very courteous service. Explained things well overall a very good experience.

Ray Drown was very professional and knowledgeable about his products; namely, mattresses and box springs. He actively listened to our needs and quickly matched us to the right products and ultimately to a final selection and to a purchase!! Based on our experience we would definitely shop here again!!

Great place to buy a sofa! John made the experience so easy!

Go see Auzzie he was absolutely a blast to work with! He helped us without feeling pushy at all! Definitely will be back!!!

Josh was very prompt with greeting my wife and me when we walked in and immediately asked if we had any ideas what we were looking for. After a brief explanation he led us to a sectional that met every need we discussed. He made sure we knew our options and gave us time between check-ins to make a decision and answer any questions without any pressure to buy. Great experience and hope to work with Josh again if we find ourselves with any needs in the future.

Tim T is an awesome and helpful salesman!

Ethan had an amazing eye for design very knowledgeable and has made a repeat customer for life!

Tim was wonderful

Ray was very helpful and accommodating getting me a fair price mattress with fast delivery. Top tier customer service

Brian was extremely kind, knowledgable, and personable. He guided me in picking out a great mattress, as well as financing my purchase. There was not a single question that Brian couldn’t answer. Thank you Brian!

Tim was a great help!

Tim T was so good in showing me opinions and letting take my time no pressurewhich allowed me to buy more

Amazing people amazing furniture and im color blind

My mom and I visited this store on impulse to just check it out. We were greeted right away by John McGee who kindly explained the layout of the gigantic store and then left us to explore on our own for a while. This beautiful store is filled with a wide variety of pieces that fit all budgets. John checked on us a few times to answer questions. He was very knowledgeable and easy to work with. While I hadn’t intended on purchasing anything that day, I did end up buying a gorgeous area rug for my new home library. Thank you John! It’s perfect.

Shopping for bedroom furnitures . Ethan L and John M were both great sale guys. Very professional and patient. Great customer services . I can't wait to get my bedroom set.

Ray D did a fantastic job helping us decide on a bed that would best fit our needs!

Ray was patient and did an excellent job.

Great help and knowledge. Allowed us to purchase quickly and painlessly.

Auzzie was super helpful, understanding, and friendly. I enjoyed my 2nd visit!!

Ray was a wonderful salesman. Didn’t beat around the bush and got me a mattress that helped my back. I spent my first 18 years on a twin mattress at 6’3 and the mattress he helped picked out for my back pains. If you want good service and a good mattress ray is your guy.

Great service from Ray Drown! He helped us with finding the perfect mattress. I would definitely come back here again.

Ray was fantastic, very friendly and helpful. Showed us all of our options and informed us of all the possible payment plans. 10/10 experience.

Great experience with Ray today! We came in looking for a new mattress and weren’t sure where to start. We got all the information we needed and purchased same day.

Enjoyed our shopping experience at Ashley. If you do go, ask for John McGee, he was awesome!!

Ray gave us a very good description on beds and helped us choose the perfect mattress. He is very knowledgeable and answers all the questions.

Pleasant sales staff and great selection!

Aussie Lynch, did a great job assisting us as we were looking for furniture for our daughter. We appreciate the direction and straightforward communication! Overall, a great experience.

We were looking for four counter stools. Josh took us all throughout the store looking at everything they had and really listened to what we wanted. We found the perfect stools. The store is huge and has a great selection.

Furniture Shopping with my sister today. Tim Tween, our salesperson was very attentive and helpful. Ray, the “mattress man”, was super helpful, energetic, and fun. Appreciate the atmosphere of this store and all of the available options.

Work with Tim .T! Product knowledge and product location is his specialty!

Ray Drown was awesome! He put up with all of my questions and answered them all. if you need a bed go see Ray he will help you have a better sleep

John was extremely helpful and knowledgeable.

Ray has helped us twice now find great mattresses!

Thanks to Russ, for all the great informative information on our mattress buying experience! We were very pleased with our purchase after having all our questions answered! Received a great price for a great mattress!!

Worked with Ray D. Who was so helpful and professional. He was pleasant and kind and as I am a person with a disability I needed the extra help. Thank you Ray.

My husband and I walked in as a spur of the moment decision to test out a very specific Purple mattress that I have been praying for since I started my mattress research at least a half a dozen years ago. I found out that Furniture Mart had the specific mattress that I had been hoping to have my husband try out. Brian was so nice and extremely helpful bringing us back to talk to Ray, the mattress guru!! He just returned from the Purple mattress headquarters, so he could answer all the questions we could have possibly had. We flopped around on the bed and then decided to try all the different pillows too. Ray was so patient and funny. I mean, who really wants to expose all their sleeping habits with a complete stranger?? I honestly was just getting my husband in to test drive (clean version) the mattress I dreamed of. Next thing I know, hubby said let’s get it. Ray, I am sure that it was totally meant to be that you were working (not napping on all those comfortable beds) today. The stars aligned and I got my dream Mattress.

John McGee made our couch buying experience smooth and fun. I’ll definitely recommend him to anyone looking for furniture; and purchase from him again in the future!

Great experience, Tim was very patient with us as we decided what exactly we were looking for!

Cordy was super helpful, set us up with everything we were looking for and explained everything in detail. Would highly recommend shopping here.

Tim was VERY helpful. Didn't really know what I was looking for but he helped make the right choice for my options.

We had a great time going through the different selections with John M, he was very personable and helped us pick out the perfect couch for our new place. He was wonderful at showing us all the different options to make sure we got just the right one!

Ray Drown was a great and friendly salesman. Very informative and knowledgeable.

John was extremely patient and made shopping for a new dining table very easy! Thanks for getting us exactly what we want!

Great store. Friendly staff

Tim Tweten was great to work with, very friendly and knowledgeable. No high pressure sales... an excellent buying experience. Highly recommend. Nice selection with a variety of price points.

Met with Johnny today who helped us check on inventory on a couch. He was kind and helpful! We've also worked with Brian in the past who is always phenomenal!

The prices were pretty good. The sales team member Tim was a huge help very patient and kind even after I had changed my mind and canceled and re-ordered new things would highly Recommend working with Tim on future sales

Great sales team and consultants. They were very helpful and knowledgeable, which helped us make the right decision.

Thank you to Johnny McGee for helping us secure furnishings and assembly within budget and on time! We had a blast working with him.

Amazing service with Jaedon. Highly recommend seeing Jaedon at Ashley furniture home store

Overall the most annoying experience at a furniture store ever. We were immediately greeted and asked what we were looking for. We mentioned we just wanted to price some furniture cause we’re moving and would let him know if we had questions. For the entire 1.5 hrs we were there Tim followed us like a shark, we even got a phone call and had to do a quick financial discussion on the home we are selling. Tim was right there with us. My husband finally had to say “if we need something we will come find you.” He walked away, came back and aggressively replied “it seems like you want some space, if you want anything you’ll have to come find me.” Yes, great. Thanks. Thats what we said upon arrival. So if you want to feel like you’re being stalked, this is the place for you.

Very knowledgeable, friendly & helpful staff. Inviting store with many options to choose from and try out.

I was very happy with my furniture shopping experience here. I was welcomed by John L and felt free to ask questions but was also given space to roam the store for what I was looking for. And then when I was ready to purchase the process was quick and easy!

We had a fantastic and easy experience buying a new mattress with Ray Drown. He is ever so knowledgeable, informative, and friendly. Highly recommend coming to him for all of your mattress needs!!

Very knowledgeable and helpful; no pressure salesman. Ray D was excellent assisting me in find the perfect fit for a new bed.

not a good experience. it is shameful that when I called to ask when my delivery was happening. I was met with a very bad attitude from the receptionist. if you have to buy furniture here do not pay the extra two hundred "white glove delivery" service don't do it rent a UHaul and pay someone to do it. because they will make a 70 year old widow sit in the floor all week to be told delivery would be 10:30 am and have to wait until it's convenient for them. they just don't care and will laugh at you when you say that you don't feel like paying the extra 200 is worth it. you can just tell the salesman and receptionist deal with this all the time because they were so comfortable telling us it's not their problem. must be normal business practice for them. not a good experience at all.

Went in to find a new mattress. I had an idea of what I was looking for, and had a great customer service experience as soon as I walked in the door. Was greeted immediately and was shown to the mattress section where I worked with Russ. He was kind, knowledgable, and was able to get me the exact mattress I wanted without any extra sales pushes. Would recommend to everyone to come to Ashley Fine Furniture for their furniture needs!!

Tim was so patient with us. He made the process of selecting new furniture stress-free. He even was able to set up deliver on the exact date we needed. Great customer service.

Very nice people. And definitely care about their customers and making them happy.

Accosted by an overly aggressive salesperson the moment we walked in the door. We were immediately turned off and took our business elsewhere. Thanks, but no thanks.

Ray D was great to work with when it comes to finding a good bed. This was my first time looking for a bed so I didnt really know what I wanted. He took the time to explain each type and helped me focus in on one. He didn’t seem to mind me taking my time and going back and forth from different beds. He was not pushy at all and didn’t try to upsell me. He was very knowledgeable and easy to talk with. Very pleased with my experience and can’t wait to get my new bed! Would definitely want to work with Ray again in the future!

Good place, it wasn't busy so I got my purchase completed quickly. I wish they would have asked more questions about what my needs were. I might (I would have bought more) have considered more

Brian was so helpful and kind. All employees were friendly and they have a great selection of pieces. Would highly recommend!!

Ray was exceptional at helping my husband and I pick out our mattress. Was extremely knowledgeable, answering any questions we had and we look forward to doing business again at Ashley furniture mart.

Ray D was very knowledgeable and patient with me and my wife while trying to decide on a new bed. I think we spent over an hour deciding and trying different mattresses. He even made delivery possible! Thanks Ray

Ray Drown has excellent customer service skills. He is very knowledgeable and helpful.

Let me say I usually hate furniture stores because of the sales people that act like sharks. Tim was attentive without being pushy. Prices were the best in town for living room furniture. Plenty of variety and features for lots of different needs. I will definitely choose Ashley over other stores in town.

Tim met us and stayed with us the whole time as we looked for just the right living room set for our small cabin. He was so pleasant, so patient and willingly to find out anything if he didn’t know. He was friendly and not pushy at all. We were glad that he was our salesman! We left the store very happy with what we purchased and happy with the deal he gave us. The Ashley store is full of beautiful arrangements and everyone we came in contact with was friendly! We highly recommend checking them out! Thank you, Tim, for all your help and for being the perfect salesman!!

The crew at Ashley were top notch! Tim was patient and extremely helpful and let us have our space with no pressure! Will shop here again…oh, and price is right!

Cheers to the wonderful associate Alex. He helped me find a swivel chair that makes a perfect addition to my home.

First time in the store and I was greeted with a smile by Josh. I told him what I was looking for and he took me right to the spot. I found exactly what I was looking for and was out the door in less than 15 minutes. Highly recommend!!

Very clean and professional establishment!

Tim and Brian did an excellent job, running back and forth with us to different couches and back! Very patient, friendly and knowledgable!! Excellent value too!

Great mattress shopping experience with Ray.

Jaedon was very helpful and gave a ton of great insight. We walked out with a beautiful couch!

Super great and friendly service!

josh was great! he helped me pick out the perfect love seat and couch for me new apartment!

Josh was very fun and easy to work with! Took the headache out of buying new furniture!

Ray Drown was a terrific Sleep Specialist! He know details about all products, had solid recommendations on both bed and base options, and directly evaluated the best fit for me. I’m very impressed with his service performance and recommend him to anyone shopping for a mattress. Ray is the best!

Ray is AWESOME!!! He took the time to listen carefully to my needs for sleep. And matched me with a mattress that will ensure I get the best night of sleep possible. I’ve never had someone take such great care and listen so carefully. Plus, he gives great high-fives!

Absolutely wonderful service, friendly faces and easy to work with. Stopped in to look and were blown away by the staff. Left happy and with a beautiful new couch.

We had a great experience and found the perfect mattress for us! Ray Drown was excellent at helping us get everything we need. Thank you!

From the moment we walked in we were greeted and escorted to what we were looking for and introduced to Ray Drown who was very knowledgeable and helpful and showed us exactly what we wanted with no pressure to buy. He offered us an unbelievable offer we couldn’t refuse so we made the purchase and we could not be happier! Thank you so much Ray D.

Had a great experience buying experience with Ray. He got us into a new Sealy for our adjustable frame. We received good usable information on the mattress. High marks for not pushing to up sell us. Will definitely consider for future needs.

Great experience! Thanks to Brian and Tim for helping us find a couch, recliner, and ottoman!

Ray Drown was amazing! Would 100% go back and work with him again. He was extremely knowledgeable on what beds would be best for the customers needs. Got a new mattress and pillow set from his recommendation.

I was there today and met by Steve H as I entered the store. He was awesome! Pleasant and welcoming and no pressure! When I found the sofa I was interested in and called out his name...he was right there. Able to answer all my questions and concerns. I purchased the sofa and he was helpful with setting up the delivery. I appreciate his assistance and sense of humor. It was a pleasure meeting him and doing business with him. I will tell my friends and family of my experience today. Thank you Steve...you rock!!

We worked with Jaedon to pick out a couch. Turned out to not fit in the room so they took it back. Jaedon tried to help us find a good replacement but just like in our initial contact with him, he didn’t seem to listen to us, kept pushing us towards a specific brand we weren’t interested in, then kept quickly flashing numbers in front of us with out much detail behind them. Once I told him it didn’t look like they had anything that I liked in the store, he instantly became dismissive, said “They’ll help you up front”. He told the lady up front that “These people need a refund” and walked away without saying anything else to us. I was still in the market for a couch and wasn’t necessarily done shopping with them if they had other options maybe online. I ended up finding a good replacement on their website, but also noticed that HOM Furniture had the same one. So I bought it with them the next morning.

Wonderful service from devin! Great deals and overall my experience here was awesome. Highly recommend.

Took a while to get help but when we did get help the process was quick and amazing. Devyn was very helpful

Scott at Ashley Furniture deserves an award for turning our couch shopping into a photo shoot! His knowledge on sofas rivals a furniture encyclopedia, and his helpfulness reached superhero levels. Thanks to Scott's above-and-beyond service. Consider us loyal customers – who knew furniture shopping could be this entertaining?

After going to every store in Duluth that sells beds we had the best experience at Ashley Furniture Mart. Our salesperson was Ray Drown. Ray was knowledgeable, answered all of our questions in great detail, put no pressure whatsoever on us to make a hurried decision (unlike HOM Furniture) and respected the time my husband and I needed to discuss which bed would be best for us by stepping away, giving us time alone. Wonderful guy. Very professional. Furniture Mart carries Stearns & Foster, Tempurpedic, Beautyrest, Restonic and more. Go there first…we wish we had.

Steve. Steve. Steve. Vote Steve. I can't remember his last name for sure, but I think it was Steve 'Stanley?'...like the cup. I just want to spend some time recognizing Steve as he helped us with the purchase of a dinning room table, chairs, entry way bench, and a set of paintings....well... technically I purchased them, he offered, but I was too modest and humble, which I happen to be the best at... but Steve assisted us with his expertise, and help us in selection, ordering, and even helped us with ensuring our paintings were properly wrapped and protected for the arduous journey back to Grand Rapids where fine art is rarely seen in pure form beyond a Skol can logo floating in the lake. So.. I want to thank you Steve, and express how lovely it is to have Ashley as a location to choose from in Duluth... but it's not really a choice is it? It's the only choice that makes sense...therefore a default action. Shop Ashley... Vote Steve. Be Happy.

Devyn was awesome with helping us pick out our new couch! Very informative and happy to help out and answer our questions!

Came in today looking for a specific chaise lounge. Alex was great he was able to find exactly what we needed and show us color options. I would highly recommend working with him to find exactly what you need!

Beautiful store, great and no pressure customer service. Jaedon was great to work with and very knowledgeable.

Scott and Jaedon were VERY helpful in getting us in the right furniture set for us! Lowest prices and amazing service.

My husband and I went in to shop for a bed which we desperately need! I heard wonderful things about Ray Drown who is a sleep specialist! Ray was extremely knowledgeable and listened to what our needs were and really took the time to make us comfortable with our choice😉 We not only got a great bed but a lot of extras with the sales going on! Thank you to Ray for knowing your craft and getting us excited about finally getting some real sleep 💤 Nicole and Eric Lange

Ashley Furniture Duluth MN We had Alex Kovelan as our sales person. He was excellent we went in to look at lift chairs and he directed us to the perfect one right from the beginning. He is an excellent sales person very knowledgeable on all the mechanics of the chair the motor everything. I would highly recommend him. When I need furniture I will return there because he made our experience very good. Neal&JoAnn Campbell

We went here to purchase 4 chairs. We left with 2 and couldn't be happier! Russ was the salesman working with us. He was so friendly and welcoming and accommodating. He let us know right away what sales were going on and what he had in stock or when he could get it in stock at a later date. We got to bring home two chairs and ordered two more. We looked at 4 other stores and this one was THE BEST by far. Not only was there an incredible sale going on. But the two chairs we ordered would be delivered for 1/4 of the cost that Slumberland would have the exact same chairs delivered. AND we got the EXACT same chairs for about 3/4 of the cost than at Slumberland. 10/10 will be coming back.

Worked with both Jaedon and Brian to purchase a few items, and they were both fantastic helping us find exactly what we were looking for.

Jaedon was awesome answering about 5 million questions I had. Very appreciate of his service and patience.

Great experience shopping for a couch. Had done some online research before coming into the store and Jaedon did a great job of explaining the different types of couch foundations they offer. Appreciated him explaining the benefits of purchasing the whole set and delivery options. He listened when I explained what we were looking to buy today and what our plans down the road were and didn’t push us to buy more than we were ready for. Really appreciated the service!

Worked with Alex who was great. Very nice shopping experience. They don’t use pushy tactics which is a nice change from most places. Found a couch and financing and setting up a delivery date was seamless.

The store itself was great. We worked with a sales person named Josh who helped us find exactly what we needed. It was expensive but the warranty was worth it with having kids. We paid for delivery as we lived out of range for free delivery. One of our dressers got broken during the delivery in June 2023. I was told it was out of stock and should be in in September, then it was October, then November, and when I called in November … you can guess it! …. Now December but because of the holiday it wouldn’t be delivered until January so to call back then. I called back 1/3/24 to be told the case was closed the end of December because I didn’t answer when they called and they call 3 times before closing a case. They are “supposed to” document when someone called but no one did so they can’t even tell me when for me to check but I never saw a missed call and never got a voicemail. I also was able to see that I called days before it was closed which is when I was told it would arrive late December. They gave me the option of waiting 2-3 more months for a replacement or keeping the one I have (which the door doesn’t work on and it’s cracked so it sits at an angle making all the drawers open constantly) and they’ll give me a 10% refund. No thanks! I’m still paying monthly payments for a dresser that is taking up room and we can’t use properly. It’s also becoming a hazard to our toddler because the drawers open constantly an and he now wants to try to climb them. And we can’t use the door to cover the drawers because the door doesn’t work (missing peg). As much as I love the bedroom set and the giant circle chair we got - I’ll never buy another item from Ashley after this experience and thankfully I’ve prevented a few people from making the same mistake.

Alex K. was fantastic to work with. We walked in with a plan to purchase a bedframe and walked out having financed a bedroom set, dining room table, and sofa set. They're all things we needed but hadn't necessarily planned to purchase that day. We found items we liked and decided to take advantage of the special financing. We were happy with our 4 or so hours spent with Alex. He gave us time to ourselves and check in at the right times. He had great suggestions and seemed well-aware of the inventory. He found answers for everything we had to ask if he didn't know them and was just overall down-to-earth. Great experience overall.

I had a great experience purchasing a sofa with Jaedon's assistance. He was very helpful and professional. He took the time to explain the construction of the sofa.

Cordy Swanson was amazing through the whole experience of purchasing my reclining loveseat. This was my second time working with her and I will be back again!

We are extremely happy. Ray and Chauncey were our Salesmen, very very helpful and patient! This is our 3rd time purchasing here and VERY HIGHLY RECOMMEND THEM !

I had the best experience, looking for a couch at Ashley furniture. steve was the best helper to find the best couch for me and my family. the couch is super cute, very comfortable, and perfect for a family of 3

Great place.

Great inventory. Knowledgeable staff. Quality product. Go see Phillip, he’s the man 👍🏻

Austin Lynch was the Ashley employee who assisted us in purchasing a new leather couch and he was awesome. We returned to the store after looking @ the couch a month previous, but Austin remembered us and walked us thru our color choices, delivery, Guardian protection program ( since we have a pet) and explained everything thoroughly. Very professional!

We worked with Austin Lynch. He was awesome! He got us into two nice recliners at a great price. We recommend him, highly!

Brian, the store manager, was wonderful - he was very helpful and easy to work with!

I received exemplary service from Jason and Jeremy. They were professional, kind and were able to resolve my questions right away. I appreciated their time and care. I would recommend Ashley Furniture based on my very positive experience. Thank you, Jeremy and Jason, you two are great!

Very good customer service, Josh! Thank you!!

Salesperson could have been better.

Went in looking for a dining room table. They had lots of options and we were able to find one we really liked in the clearance section. Josh was awesome in helping us get set up!

My rating is based on the wonderful customer service I received. I had a problem with a special order recliner. My sales person, Cordy and the store manager were wonderful to work with. They recognized the problem and offered me several options to correct the problem. I chose to reorder from a different manufacture. I am very happy and I recommend shopping Ashley Furniture Mart .

Jaedon was helpful and fun to work with. We found exactly what we needed!

Ray Drown was the best! He was great to work with, knew the product, wasn’t pushy, and listen to what we wanted. Ray keep up the great work! You definitely made the buying experience that much better! Thanks, Seth

Brian N. and his crew in Duluth were great to work with! Highly recommend !

Very nice selection of furniture. Saleman (Brian) was very helpful. Bought a couch and coffee table. He carried a couch cushion around so the wife could get the right color coffee table to go with the couch and new carpet being installed.

Great store and great sales people! This store is massively beautiful so allow for at least an hour to get through it. My salesman Josh Landin knows his stuff and guided me to exactly what I was looking for. Was looking at some of those discount stock on hand stores and quickly learned it was wasted time. Got exactly the leather couches I wanted at a price that was more than fair. Nothing but good experiences all around.

New store really great prices

Worked with Jaedon. Not your typical salesman at all. He was absolutely amazing and really made the sale painless.

Me and the girlfriend stopped in we where greeted at the door and where asked what brought us in and told the guy in the market for a new king bed with adjustable base he then brought us to Terry all the way in the back of the store he shook are hands asked what we wanted and he went to work knew every answer to our question’s he also explained all the different types of financing they offer needless to say we bought a bed. Terry T, if you see this thank you bud!

In-store buying experience was great, however the delivery, customer service, and damages has been a nightmare. We ordered a new table back in early March with 6 chairs and a bench. We were told we could pick it up instore on the following Monday. Got a box truck and arrived at the store on Monday to find out that it wasn't delivered, was told that they could deliver at no charge since it was their mistake. Arrived a week later, table and one chair was damaged. Called and set up an exchange for new table top and chair. Another week goes by, Table top arrives, however the chair again arrives damaged from shipping. Set up another exchange for a new chair, requested instore pick up since it's hard to take so much time off work to meet delivery. Customer service confirmed instore pick up. Called day before delivery was scheduled and confirmed it would arrive instore the next day for pick up. Husband calls a few hours later to say that it was delivered to the house and again was damaged. Called customer service and they gave us an option for another exchange (would be the third try) or 10% off damaged chair. We are almost 2 months from the date of purchase and are not taking more time off to meet the delivery or keep having to do exchanges so we accepted the 10% off to be done with it. Won't be back, went to HOM to purchase our living room set and it was a smooth, quick purchase, delivery and set up!

Terry Taylor was awesome in all qualities of customer service . He made sure I was satisfied with my purchase and that I understood the policies. I wish I had a money tree cause I’d go back yesterday to buy more furniture, it was an amazing store . Thanks to all.

My husband and I recently purchased a couch from this store. We love our couch, but our buying experience was quite stressful. My husband and I both work in sales and in customer service, and we were very disappointed in the management at this store. Our sales person that we were originally working with was so kind but very hard to get in touch with, as she works part time. She helped us the first day we were in, but when we tried to connect with her three other times, she wasn't there or available. Finally, the general manager helped us the day we bought our sectional and we paid the couch in full on the day we purchased. He told us the couch would be on-site on 4.11.23 for us to pick it up, so we coordinated time off work and friends to help us move it and a vehicle to borrow. We called on the day it was supposed to be at the store to make sure it was there before driving 30 minutes away and they said the couch wasn't there, with no explanation as to why. We asked if they would at least offer a free delivery for the inconvenience as this was the day we had all hands to help, and they wouldn't do anything for us. The manager we spoke with on the phone seemed confused and not confident, and hardly worked out a solution for us. The couch did not arrive until two days later, so we took additional time off work and had to coordinate help from friends and family again. Overall, it was a frustrating experience, especially when I work in customer service myself, we always bend over backwards for the customer. I don't feel as the management cared about us and the inconvenience they caused because we already paid it in full. I don't think we will be buying from here again unless the management has changed.

Justin Vander Berg was fantastic to work with. We were pretty difficult and indecisive and he gave us the space we needed to look around and talk about our options. He showed us many couches that were what we were looking for, until we found “the one”. I would definitely recommend, and will be coming back in the future.

Buy experience wasn’t bad. Didn’t get bad until the delivery part. First couch showed up with a huge tear in it, they went good on it. The next couch that showed up was good except the delivery guy. The senior guy had a new guy and while pulling the old couch out the young guy suggested they should take the feet off, but the senior guy refused to listen and said it would fit. Completely destroyed my brand new patio door. When confronted about it the senior guy put all the blame on the new guy. After making the claim it all seemed like they were going to go good for it, but now can’t ever get ahold of anyone and nobody from corporate will call back about it. It has now been almost 4 months and still not a clue what’s going on.

Jason in the warehouse of your Duluth store was very helpful and friendly. We were at the store a half hour before the warehouse was open to pick up our sofa, but Jason was already at work and was very willing to help us load our trailer so we could go home without waiting around. Great experience!

Chauncey is my go to salesman. He is a sales person that believes his customers #1. Been very satisfied with him, the store and product.

Ray D, answered all questions clearly, knows his stuff. Very helpful! Thank you, Ray!

We needed a new mattress, so we checked out mattresses at the 4 main furniture stores in our area including Ashley. After going to each one twice, we decided on Ashley. They have a good selection of mattresses, and they sell the Stearns & Foster, which is the one we really liked the best. (One other place of the 4 we checked also sold Stearns & Foster). The store itself is inviting, well-lit, and has a good feel to it. The mattress area is properly-lit, so you’re not looking at bright lights when you try out mattresses. But besides the price we paid, the main reason we stayed with Ashley is the customer service we received. We worked with the Sleep Specialist Ray Drown, or should I say, he worked with us. Ray was friendly, easy-going and approachable. I think we were in there 4 times, and each time we were there, Ray answered all of our questions - giving us the information we needed to help with our decision, and we also learned a thing or two about mattresses along the way; he’s very knowledgeable about the many mattress choices. We completed the purchase process today, and our overall experience has been excellent.

Great customer service, Jaedon was very helpful!!

I purchased a mattress and adjustable base from Ray Drown. He was very patient with me and it was a very enjoyable experience.

Ask for Jerramy he was great to work with. No pressure to buy and no hovering while browsing. Very large selection and wide variety of pieces. Competitive prices to other Duluth furniture stores.

No rustic furniture whatsoever.

Amazing customer service!!

My wife and I went in looking for a nursery recliner. Jerramy M. helped us out and he was awesome. He had great knowledge of the chairs and options and had great insight. We really appreciated that it felt like they were interested in getting us the chair that was right for us without being pushy. Great communication about the cost and options. I would 100% ask for Jerramy again and go back to Ashley next time I need furnature. The other furnature stores in tow should be taking notes.

Max was very helpful. Listened to us and helped us find exactly what we wanted for a decent price

Thanks to Josh Landin for the great service!!

Great furniture and great service. Jerramy was a big help in finding the right living room set for the right price.

Needed a new couch and wanted a sectional. With 2 children we had some odd criteria. Selection was massive across all different budgets. Staff was very informative, friendly, helpful, and patient. I had Cordy and Josh as sales people and recommend either of them. If you need new furniture it’s definitely worth stopping in

Chauncey is THE BEST! So helpful; and goes the extra mile to help you out.

Update, visit 2: The Manager Brian was very helpful along with Calvin and Josh L. with getting our entertainment center. Brendon M helped us get our mattress and base. Very friendly and great to work with! Highly recommended him as your sales rep go to for your mattress needs!

Thank you Steve Huelsmann for your excellent service. We are thrilled with Lazy Boy and appreciate your patience during our shopping experience. We highly recommend our friends to visit Ashley Furniture.

Great customer service. Professional and helpful!

Gabriel was very helpful and patient. He took time to explain and review our options. This was a comfortable place to shop with no pushy sales associates. Duluth, MN location

Awesome service! Great help from Ray!

Brian N. At Ashley was so helpful. We came in to get a dresser and a night stand and he new exactly what to show us. He was extremely patient and knowledgeable. He showed us only what we wanted to see. When went to leave, we found a few more things we decided to go for and he was again very helpful. Beautiful store and has a price point for every budget. I highly recommend!

My husband and I went to Ashley looking for a new couch-and were successful! We rarely agree on the same style; but the selection, prices, and variety made it easy. Our salesman Chauncey was super helpful and gave us a stress-free experience. We will be back!

Ray Drown was very helpful and knowledgeable! We are so excited for our new furniture!

Ray B was awesome! Made sure to contact him when we were ready for our purchase!

Stopped in Saturday to check out the new store. Wow!, beautiful store. Calving greeted us and explained how the store was laid out. Got to meet Steve the manger....very nice. Ashley's customer experience is great. Definitely will go back!

Corey and Jason wrapped and loaded my Couch and we’re super patient and helpful! Great experience! Also, Russ, the sales manager, was also super kind and helpful. Great store! Definitely will go back when I need new furniture!

The salesman Brian N. was professional and went over and beyond helping me today. Thank You!

Shopping for upgrade for a 5 year old's bedroom. Brian helped us price match the online price. And they didn't mind the little guy testing out each mattress multiple times.

Kaitlynn was super helpful in ordering a bed and rug from the outlet side of the store. We will work with her again.

Roy Drowns is a very kind professional salesman. He knew the answers to all of our questions .He went above and beyond to make a sure we were getting exactly what we were looking for in our budget requirements. I highly recommend if your looking for furniture or mattresses you stop into ashley.

I wanted to give them a 0 star, but since I have to give them at least a 1 star. I’ll say it’s because the young man helping me was trying to be helpful. The barstools had a price on them of $127, they also had a “all barstools are 2 for 1” well if you want 2 you do not get the same price as for 1. They will tell you that the $127 is only for financing price. However buying 1 without financing is $127. But if you want 2 then you pay a different price for the one. Talked to the manager “Russ” he said that’s the way it is. I didn’t have to do business there if I didn’t like it. So I will not.

Working with Brian and Ciara was the best experience I have ever had with buying new furniture. Brian was attentive and detailed. He gave me tons of information and made this a smooth experience. Ciara finished us up with financing and was very respectful and polite. Will be back!!!

We had a great first time at Ashley Furniture. Ordered a new bed from there, and our salesman Brendon Mckeon was very knowledgeable, helpful, and easy to work with. He helped us find exactly what we were looking for.

Bought a brand new sectional and had a great overall buying experience. Shout out to the salesman Aaron Lee. He was very helpful and informative with everything we needed and helped assist us in making sure we got the sectional we desired!

Awesome selection, great pricing & amazing salespeople!!

Worked with Aaron Lee at Ashley. Very informative and helpful. Will return again with such excellent service. Thank you.

Ray Drown is listed as a ‘Mattress Specialist’ on his business card and I can assure that that is an appropriate calling for him. We came in looking for a mattress, knowing we needed one but not knowing really what we needed. Ray was not the typical salesman in that he did not hover or pester; he waited in the background and listened as my wife and I talked to each other about what we wanted/needed. Only then did Ray approach and address what he could provide based on what he heard from us. Ray took what we wanted and explained how it would help us more than what we thought. He even upsold what we didn’t know we needed (wanted) and did it so seamlessly that it made sense; there was no undue pressure - we purchased what we wanted and once delivered we know it will be the exact fit for us. We recommend Ray and will be back to see him in the future.

Got a new platform bed, Brian was incredibly nice. Very understanding of our price point. We left with the furniture we wanted same day!

Chauncey was very nice and helpful. Will be going through him for all future furniture purchases. Wide selection in the store with some great deals.

Walked around the store after picking out the couch and our salesman Josh helped us refind it since we had walked around some more. He was super kind and helpful, even helped us find our couch again. He ordered the couch for us and it was expected a week later. He called only a couple of days later to say it arrived early! This was awesome and made us feel so relieved as we had a terrible time moving across country and everything was getting delayed for the prior 3 months. Getting an item *early* was unheard of for us since coming to Minnesota so the whole experience turned this move around for us. Nothing has happened as of yet but they also offer a warranty in case your couch gets damaged. Definitely going to be worth it if something happens

Cordy was fantastic and was able to show us a nice dining room table for a great deal. Their show floor is huge and well laid out. Cassi was also able to expedite our transaction quickly. Thanks!

Great customer service, staff is knowledgeable, helpful, friendly and pleasant. Also a great selection of furnishings without the wait.

Incredible service, patient, not overbearing and very knowledgeable about all steps of the process. Highly recommend!

I have been shopping around for furniture for awhile now. The Ashley store just opened in Duluth, so of course I had to take a peek. I was really impressed with the inventory. The look and feel of the store was great, and what was even better was the help i received from Max. The customer service was some of the best I’ve had in my 56 years of life. Max gave me a tour of the store, gathered my interests and preferences and lead me in the direction I was hoping for. I’m a happy new furniture owner, and I have to give my thanks to your great employee Max!

store looks amazing and max was really helpful haha

Salesman Max was very helpful & informative on helping me with with information on mattresses, especially the brand Purple. I didn’t know how beneficial to someone’s sleep & day to day living a mattress can be. Thanks again for sharing that knowledge with me Max!

All the salesmen were very friendly and helpful!

Such an easy experience purchasing a couch! Consultant Brian was great and provided useful information to help us make a decision!

Steve and Chauncey were very helpful !

Ashley is an amazing store! We worked with Brian and he was so helpful but not pushy or overbearing. He is great to work to work with. Best part is the store has so many items in stock! I highly recommend shopping here!

Awesome prices, great and helpful sales people. Ask for Brian, he’s very knowledgeable and helpful.

So helpful, knowledgeable and not pushy! Would definitely recommend! Brian was great to work with!

We had Chauncey as a salesman. He was VERY helpful, patient with all out question. He wasn’t pushy and gave us space to decide. We will definitely be recommending Ashley to friends and family!!

Worked with Brian N. he was amazing. Very patient with me and my wife. We are very happy that we came here.

Brian was a great help with us choosing our new couch. The facility was very nice, clean and welcoming.

We stopped into the new Ashley Furniture over the weekend and had a great experience! We were searching for the remaining sections needed to complete our couch and Russ helped us find exactly what we were looking for. He was very friendly and kind during the whole process. It didn't take long to get our new furniture ordered and the prices were great. Overall, the staff were very helpful and it was a pleasant experience! I recommend this new Ashley Furniture to anyone in the market!

Aaron was so friendly and fun to work with! The furniture at Ashley was beautiful, and prices were so low. HUGE reclining section, and tons of awesome sectionals. Aaron helped us pick out an entire living room and we couldn’t be happier! We will be sure to ask for Aaron next time we come in. Thank you!

We had a very wonderful experience with Aaron Lee at the Duluth MN store! We left with power couch,loveseat and recliner. Plus 4 side tables and 1 cocktail tables. We will recommend and come back for more in the future!!

Ashley furniture is HUGE! Tons of furniture to browse. You can spend hours here easy. Chauncey took great care of us. Wasn’t pushy at all. Easy to talk to. Bought a couch, and getting it delivered in a week not 6 months.

Ray D in the mattress department is best totally recommended going to see him.

We spent around 4 hours here picking out living room furniture and an adjustable bed frame. Chauncey was extremely helpful and patient with us picking everything out, including different color options. Checkout took a while, but it was also the grand opening weekend, so it is to be expected. Ultimately it was a pleasant experience and the prices were great!

Thanks so much to Ray D at the Duluth store! We were treated like royalty and are very excited about our new purchase!!

Sleep specialist Ray D Very good in his knowledge of the bed Very good to work with Thank you Mike S

Ask for Brian! He was absolutely wonderful, patient, NOT pushy and very knowledgeable. Wonderful experience! Also, best prices hands down.

Great selection and prices. Russ was extremely nice, knowledgeable and a pleasure to work with. Sales staff not pushy and gave space until we asked for assistance. Cassi handled the paperwork with ease. Will definitely return for future purchases.

Stopped in the new Ashley Furniture store this afternoon up on the hill in Duluth, MN. What a beautiful store and very friendly staff! Highly recommend going there! Russ helped me pinpoint the best bed for me!! 5 stars!