Ashley Store Eagan, MN

My husband and I bought a new sectional and cannot say enough good about Eric P. He was kind, helpful and attentive but didn’t cause us to feel pressured into purchasing. He is knowledgeable about the inventory and we really appreciated the time he took to point us toward the pieces that he thought would best suit our needs. A big thank you to Eric!

Ahmed was very helpful and found us exactly what we were looking for.

I am giving 1 star only because the delivery team — Luis and Eduardo — were excellent. Everything else about my Black Friday experience was unacceptable. My husband and I came excited to buy furniture, but the way Jenny treated us completely ruined that excitement. At first, he explained the prices, delivery, and the $199 protection plan, and I told him clearly that I wanted the delivery and assembly service. But when I simply asked for a little more time to think, his whole attitude changed. He became impatient, rude, and started pressuring us. When he finally finalized our purchase, he handed me the copy of papers. I noticed right away that the delivery and assembly service I requested was NOT included. I told him immediately, and he still insisted that he had added it — even though he didn’t. Then he walked away in mid-conversation, leaving me standing there with no resolution. This behavior is completely unacceptable for any customer service setting. I had to go to another employee, Ahmed, who thankfully understood the issue and added the service for me. I appreciate his help, but the fact that I had to chase down another employee to correct a basic mistake speaks volumes about the lack of professionalism we experienced. I thank the delivery team again.

Ashley’s really up’d their game. Eric Pierson helped us at the Eagan store. Would highly recommend him if you’re buying mattress and furniture. He was awesome to work with!

It was fine. Not really a big deal. No deals not product in inventory. So he said we have one but but in Eagan but we close at 5 it was 323 pm. He said no you can call them ..hmm really. Ok. Bye. Didn't buy from either 1. Got our 13 inch Chime at another place half the price for a king. Where Ashley was 999$ I got mine for 261$ king. But better 14 inch.. Thanks for letting me in different way.

Tara was so great! Patient, friendly and very knowledgeable

Tarah & Lizzi (maplewood) were fantastic with helping me get these awesome bar stools :) thank you you beautiful ladies

Tarah really helped us out! Great overall experience.

I will never purchase anything from this store ever again. Both times I have purchased items from this store, it was delivered with an issue. The first time, our items arrived damaged and we were told by delivery that there was "nothing they could do". Recently, I purchased a mattress from them and our order was changed the next day without our knowledge to a cheaper model. The salesperson was "supposed to call us to notify us" and never did. We received the wrong mattress and notified customer service. We were told the correct mattress was ordered and would be delivered. Today, the SAME EXACT INCORRECT was delivered. Spoke with customer service again who tried to help but was told by the store manager that they no longer have the mattress we purchased, even though it's listed on the website as available. We were apparently given a mattress that is "similar to the one we bought, but was made blue to make it look nicer". We are now stuck with a mattress that we did not pick, with no help from the store. STAY AWAY FROM THIS STORE!

Excellent service from Tarah. Lovely store and furniture.

Big thanks to Tarah for making my purchase quick and easy, and helping me stay within budget.

Johnny was awesome, responsive, answered all of our questions, made the process very smooth.

Tarah was great to work with. Very pleased with my purchase and the service!

Easy purchase, in and out. Adam was very helpful and to the point, while were looking for a mattress and table for my mom’s new place

Great assistance and help finding the right mattress for me. Thank you for being patient!

It was easy. Tara Thoennes.

Had a great experience at the Eagan store! It was an unexpected visit. The guys on staff were quick to greet me, ask what I was looking for, and helped me find what I was looking for quickly. Definitely worth visiting this store!

Had a great experience buying a couch here! I worked with Tarah in store and she was great to work with. Not only was it clear that she really knew the products they had in store, but she went out of her way to contact me shortly after there were a few complications with my first delivery (NOT a fault of the store or delivery drivers, was 100% the dimensions of my apartment building's hallways being the issue). Ended up going back to the store and chose a different couch, which honestly I liked better than the original one I chose! The couch was just delivered and the process could not have been smoother. The delivery guys were fast, kind, and professional and made sure the couch was fully assembled before they left. Thank you!

Tarah helped me at the Eagan store. She was super sweet and was able to help me find just what I needed. She made the process very easy and I’m excited for my new furniture!

Tarah was great to work with! Great communication and straightforward sale. Highly recommended!

Eric at the Egan Ashley store is amazing ! He is patient, listens and cares about your purchase. He takes the time you need to put chairs together and take cushions across the room to see if a couch would match. He cares about you as the individual customer and makes you feel like the only one there and gives you all his attention!!! We are so happy with our purchase and the friendly professiono service we received as well.

Tarah Thoennes She did a great job. Answered all our questions. 👍👍

Jonny is a terrific help today. Definitely recommend him

I wish if I could give 0 star. I was in the store today with my wife and our 5-month-old daughter shopping for furniture for our new home. We were greeted by Jonny Flynn, and after explaining what we were looking for, he allowed us to browse. While we were discussing a sofa we liked and a rug that was on sale, Jonny became very pushy, pressuring us to make a purchase immediately, even though I told him I would return the next day. At that point, his attitude completely changed. He became rude and disrespectful, particularly when my wife asked about the rugs. I initially brushed it off, thinking he might be having a bad day. However, he then said, “I know you won’t come back tomorrow, and I’m not going to give you any deal if you don’t buy today.” I told him I would purchase it at full price tomorrow, but he continued being agitated and disrespectful, insisting that we had to buy immediately. When I said we would return on Tuesday and purchase, but wanted to buy the rug now, he flipped his hands dismissively, walked away, and told us, “I’m not checking you out. Ask someone else to do it.” When my wife asked to speak to his manager, he responded, “Don’t yell at me,” even though she spoke calmly. We felt humiliated, disrespected, and judged as though we could not afford the items. That is not how customer service should ever be. When we spoke with the manager, Adam, he excused Jonny’s behavior by saying he works on commission. But that does not justify rudeness, disrespect, or discriminatory treatment. This was by far the most unprofessional, unacceptable, disgusting and offensive customer service experience we have ever had.

Purchased a sectional at the Eagan location, and Tarah made it a seamless process for my fiancé and I. She was friendly, knowledgeable, and transparent. Thank you!

Very kind & Helpful! I purchased this dark colored sectional! Looking forward to having it delivered in the near future! If you planning to visit Ashley Furniture in Eagan, MN ask for Tarah Thoennes! Thank you for your outstanding service! Many Blessings!

Great experience with Tarah. Very helpful in finding the right couch!

Eric was awesome with helping us get our dresser ordered- very kind and patient which we appreciated!!! On the other hand there was a female MANAGER whose name I wish I had read -stood between us loudly talking on the phone- my mother who is hard of hearing was trying to checkout and it felt really rude and unthoughtful- she even made a comment to her so she would move. After Eric kindly helped us finish checking out- the female manager condescendingly “helped” by gathering all of our receipts and forms and pointed at things we had already done acting like he didn’t just do a great job of helping us- it felt very punitive and she wasn’t even a part of the transaction- just butted in at the end after making everything harder with her presence. Everything was great over all- thank you again Eric!!! but the end of transaction portion was uncomfortable and weird and lacked professionalism.

Jonny was a total a beauty during my search. Guided me through the wilderness of buying couches which is a nightmare. He found the options that worked for me. Helped me put down payment on to extend financing and lower my monthly payments. As a sales person I have to respect his hustle cause he’s a shark in a see of fish. Jonny was very respectful of helping us and at the same time checking in on other customers. Game respects game. Thank you Jonny couches.

Tarah at the Eagan store was wonderful to work with!! She was not pushy and was very informative and pleasant. She helped us with our selections and worked with us to get the best discount! Thanks so much!

Tarah was amazing to work with. Such an easy experience and I was in and out in no time.

Tarah Thoemne was very friendly and helpful. She is very knowledgeable on their selection. Honest saleswoman!

Tarah was my sales associate and she was so great to work with, made my purchase seamlessly, and made sure to clearly explain everything. Thanks so much!

Tarah is a very kind and patient person. She took her time and got us the right sofa at a great deal. Thank you very much! Bless your heart!

Adam, the Manager, was SO helpful to us - we were in a mad dash to furnish a new furnished rental in 2 days and Adam helped us quickly find a dining set and sofa, within our budget, that we could pick up the next day at another location. He even helped us protectively pack up a discounted floor model coffee table with cardboard and plastic wrap. It was one of the best retail customer service experiences I have had in years - I cannot recommend going to see Adam at Ashley furniture home stores enough.

Tarah theonnes Great employe very hopeful Thank you so much for help well done

Tarah was super helpful with our questions and explained everything super well!

Tarah was wonderful. So knowledgeable and very good at what she does. I was impressed!!!

Ahmed, professional and friendly salesman. If you go to Eagan Ashely you will happy with his service. I will be happy to bring friends and family.

Super nice and knowledgeable..I already knew what I wanted, but she knew all about the product. 1st purchase from Ashley and pleased. Kara was our sales person 10/10

Tarah did a great job getting us what we needed 👍

Tarah was personable and super helpful

Tarah was our helper today, she was so kind and helped us out with pricing and gave us a great deal! Totally made our experience worth it!

Tarah was very helpful and patient gave us a good deal for what we purchased I had a good experience with her at Ashley’s furniture in Eagan

Tarah did a great job. She was educated on the mattress purchase and price matched. Also on the pillow purchase.

We attempted to order through the Ashley App several times and had no luck. We went into the Eagan store and Tarah greeted us. She helped us through the entire process and made sure to price match for us so that what we were spending online was the same as in store. She actually gave us several discounts to make up for the difficulties we had ordering online. Tarah also made sure we got our delivery the next day! We got our couch, rocker, and mattress 24 hours after purchasing it all because Tarah made the calls to make sure we have everything before we have our third baby. She was amazing and truly turned our experience around. Go to Tarah in Eagan for your furniture needs!

Tara. She was an absolute peach.

Ahmed has been a great friend and has helped me furnish my entire place and get me the best deals. Highly recommend! Wouldn’t shop anywhere else!!!

Super nice friendly and informative

I had an absolutely amazing experience at Ashley Home Furniture, all thanks to Tara! From the moment I walked in, she was welcoming, professional, and incredibly patient. I can be a bit indecisive, but Tara took her time with me, answered every question with a smile, and never once made me feel rushed or pressured. She truly went above and beyond to make sure I found exactly what I was looking for. Her friendly attitude and expert guidance made the whole process smooth and enjoyable. If you're shopping at Ashley, I highly recommend asking for Tara—she’s a gem!

Really nice sales lady. Confident explained everything gave us time to think about it on our own. Didn’t press us. Like that way.

Tara was excellent!

The store was very busy but Tarah did a good job helping us. The store was short staffed during our visit

Tarah- great customer service and knowledge

My experience was great . Great customer service. And no waiting. My choice for furniture was amazing

Amazing experience working with Cameron- thoughtful, knowledgeable and so kind! Highly recommend finding him when you walk in the door!

Tarah was helpful in our bed buying experience . Nice and friendly

Tarah helped us find great beds at a great price

Tarah was very helpful! We were happy with our experience buying new mattresses.

Tarah H was very helpful and knowledgeable based on what we were looking for. We are so excited for our couches to come and we know we will love them!

Tarah was extremely helpful with the purchase process of my new couch and chairs. She went above and beyond to help the process of visualizing how the couch will look in my house by moving the modular sections of the couch to fit the dimensions of my living room. She was very knowledgeable about the furniture and purchasing process, making the whole process quick and easy. I would highly recommend anyone shopping for new furniture at Ashley to work with Tarah.

Went to Ashley Furniture to shop for a living room chair. We were greeted by Tarah H. She was very pleasant and helpful.

Tara is always so personable and easy to work with!

Very helpful, and got everything done in a matter of seconds. I recommend working with Tarah. Efficient, kind, and explains everything slowly.

Tarah was very informative and helpful throughout our shopping experience! Made the process quick and easy. Can’t wait for my couch to come!

Very friendly and professional

Good furniture around Eagan area..l love this place.

I had an amazing experience at Eagen Ashley Furniture and was helped by Ahmed R. I originally started looking at the Shakopee location but was met with better customer services and better prices. I highly recommend and will be returning for when I am ready to furnish my basement.

Tarah was fantastic. No pressure but checked in. Just how we like it

Tarah was super helpful! She helped us find what we were looking for and was super outgoing. Definitely an easy quick experience. Thank you!

I had a wonderful experience with Ahmed buying furniture for my mother. He was so helpful and patient with us as we explored all the options. I highly recommend this location and Ahmed specifically for your furniture buying needs. Five stars! Thank you!!

Both Cameron & Tarah could not have been nicer or more helpful. I changed our order 3 times and they were both kind and knowledgeable on everything. Because of both of them, we will be back.

Tarah in Eagan was an awesome help. She let us shop and look around. She answered all our questions and helped measure. Great associate.

Tarah was very helpful and not pushy

Christie and Cameron were excellent! They greeted us right away and helped us with all of our pricing and quote questions. I appreciated their attention to detail and warm demeanor. Thank you!

Christie and Cameron were very helpful with finding a couch that fit our needs! They broke down price ranges and what pick up verse delivery would look like.

Ahmed Rasheed was very helpful and knowledgeable. Very positive experience I would highly recommend.

DO NOT BUY THE SHEETS! They are awful and they won’t accept them back as a return! Go to sleep number, 100 nights, returns, no questions asked! Bed gear is trash! REPEAT do not buy the sheets here! The best idea would be to buy the mattress from the distributor. You won’t have to buy the 300 dollar mattress crappy ( same brand as the sheets) protector for the warranty. I reached out to sterns an foster and they to find it ridiculously that it’s happening. Could of saved an extra 500 dollars by not shopping at Ashley.

Randy provided top notch customer service. He listened to my concerns and made great recommendations based more on my concerns rather than price. We value service when spending our money and will definitely support this location again in the future.

Tarah was great. She explained everything. Was super nice. Made it convenient. Offered options. Thankful for her easiness.

We absolutely loved working with Randy Mortland. It was quick and easy.

(Translated by Google) Tarah Thoennes (Original) Tarah thoennes

Tarah was so helpful and nice!!

Christie was awesome, she helped me find exactly what I was looking for!😄

I bought a frame and mattress for a guest room and was given the completely wrong frame. Actually it wasn't even a frame it was a put together box spring so now my guest has to sleep on a mattress on the floor!!! When I called the Eagan location where I bought this from I was pretty much told it's the same price as the frame I ordered and they weren't sure what I wanted. Are you kidding me??? I want the product I ordered and for my out of town elderly guest to not have to sleep on a mattress on the floor!!! I want the warehouse guy who pulled my order to do his job correctly!!!! If you decide to buy from Ashley don't go to the Eagan store. They don't care about customers!

Tarah was amazing! She answered all of our questions.

Tarah was awesome!!

Tarah Thoennes was very courteous, prompt, and professional.

Tarah, was extremely helpful and very pleasant to work with on our purchase!

I had great service at the Eagan Ashley store with Randy Moreland. He went above and beyond for me. I will be using him again!

Tara was very helpful and attentive, even greeted me when I waked in the door. She even helped me get a discount I wasn’t expecting. It’s was a great experience and I found what I was looking for!

The Eagan location has been the most helpful thus far. Jonny was our rep and explained everything to us that was relevant to our purchase. He was very calm and patient with us as we made our selection over 2 days. No sales pressure to make quick decisions. Jonny also continued contact and easing all my anxiety about the delivery. One of the best sales reps I have ever had the pleasure of working with. 10/10 would recommend. Great price and good quality!

We just moved so we needed to get new furniture and came to Ashley. Tarah was nice enough to help us both 2 days that we came and she was absolutely wonderful and patient with how many times we kept changing our mind😂 so thank you Tarah!!

Tarah Thoennes was very polite and helpful

Tarah did a great job We needed a dresser for mom at a certain price point a she delivered

Christie at the Eagan Ashley store was phenomenal to work with. I was in need of a recliner for my husband after an upcoming surgery and I also have limited access to get a chair in. She was great at offering suggestions and helping me find a chair that would work at our house. She worked to get the chair delivered as promptly as possible. After delivery I had an issue with the footrest and contacted her immediately. She understood my need for the chair and did everything she could to help resolve it. Working with her management team they dispatched a technician the same day. Turns out all was well, just a rookie remote mistake on my part. The technician was awesome as well and gave me a tutorial. Will recommend this store and Christie to anyone in need of furniture. Great customer service!!

Tarah was incredibly helpful and friendly from start to finish! Really happy with the service and selection at the store.

Tarah has Great customer service knowledgeable

Tarah did a great job helping assist with financing our purchase today, great customer service!

We had a wonderful experience purchasing a bedroom set, Tarah was super helpful throughout the whole process and made it simple and easy

When I have to listen to two salespeople argue over whose customer someone was and who the sale actually belongs to, it makes me want to shop somewhere else. So I did.

Tarah Thoennes was super helpful both of the times I stopped at the Eagan store. She was knowledgeable, helpful and patient. She answered my questions and helped me and my husband make our purchases.

Tarah Thoennes @ Ashley furniture was so helpful. She made our furniture purchase so easy.

Tarah was great!

Absolutely loved working with Christie to get my new couch! She was so knowledgeable, insanely understanding and accommodating to my needs, and made sure I was getting the best possible deal. I know working with her will continue to be great as we wait for the arrival of my custom couch. This store is genuinely great, too! Very clean, very bright, and had a lot of great options to look through if you aren’t like me and did heavy research ahead of time. Couldn’t recommend this store and the team more!

Thank you Ashley for addressing this issue in a timely manner! I appreciate you making it right. I’m really not happy. Person who sold me the mattress said it would not be shrink wrapped for portability so I paid for delivery. When it was delivered it was completely shrunk down and could have easily fit in my vehicle. I want my delivery fee refunded.

Tarah was really nice & helpful !

Randy, the store manager, at Ashley Furniture in Eagan was wonderful! Easy to work with, knowledgeable and resourceful. He was able to assist us in buying furniture that very day, that was back ordered everywhere else. No pressure, just good old fashioned customer service! We will be back for our future furniture needs.

Tarah was absolutely amazing! She helped me find exactly what I was looking for. I will be asking for her for any future purchases.

Great service

Tarah was really helpful in helping pick out furniture for our new place. Great customer service!

I would like to take a moment to one of the amazing employees here at this store. I had such a great time dropping by to look for some chairs for my dining room. I wasn't quite sure what exactly I was in the market for, but Tarah saw me and must have guessed that I needed a little bit of guidance on what would look the best for my setup. Tarah was so knowledgeable, she was able to help me sort out exactly what would look the most fitting for my dining room. She wasn't pushy and she was super patient with me. I will admit I was a little unsure of exactly what I was looking for for the room. But Tarah had no trouble giving me all kinds of creative ideas. Tarah was kind and so energetic. Very friendly and willing to work with me while I figured out the best look for the room. Her customer service is top notch. Other stores usually couldn't care less when I enter the building. But today Tarah truly made me feel welcome and appreciated. I'll definitely be coming back and I'll be telling all of my friends to stop by whenever they have furniture needs. 10 Stars. Can't recommend enough. 😁😁😁 Thank you for everything you helped with, Tarah!

I hate buying furniture. There’s always a pushy salesman stalking you when all I wanna do is look and sit and think about what I want to buy. Not the case here. I had the pleasure of working with Tarah, and she let me do my thing while not stalking me. Will definitely buy from her again.

I did my purchase at this store , the process was quicker than I thought. Tarah was amazing and calm ,didn’t rush me at all. She explained all the financing options available. I will definitely recommend Tarah .

Met Tarah today at store. She was very friendly and great help to show, explain and give us a quote for what we were looking for. Great experience today. Thanks Tarah

Tarah, was most helpful today. Professional, knowledgeable and easy to work with. John - Edina

Tara was excellent. Helpful and knowledgeable.

I came to Ashley in Eagan looking for a bed. I was acknowledged right away & greeted with a smile by Randy. I found everything I needed and more - I ended up buying 2 chairs as well. Randy provided amazing customer service and he went above and beyond all while being extremely efficient. I most definitely recommend this Ashley location - all of the staff was super nice and smiling - great energy. Thank you Randy!

Johnny at Ashley Home was super helpful. He was able to find a great deal for us with a couch we were looking to buy. He was very knowledgeable about the products on the floor

DONT EVER BUY FROM THIS PLACE they'll mess up and do nothing to help you and you'll waste money. We got over 3,000$ of stuff and we wanted assembly and first off the new lady messed it all up and denied our assembly somehow even though we asked multiple times for it. THEN we decided to put together ourselves since they couldn't come back for a week and then there wasn't even directions AND PIECES MISSING. I'm so disappointed with our purchase we will never recommend or return ever again. They've done nothing either to fix this matter and won't even make it right. At this point we will never be purchasing again and it's a shame because we've shopped through Ashley for awhile and we will be giving our money elsewhere for sure.

If you need anything from Ashley, Randy is your guy, came in to get a mattress, ended up needing an exchange, and he made it a seamless process the entire time. Excellent customer service and problem-solving skills, handled everything we needed done. Was knowledgeable about every product in the store, and was as helpful as can be.

Top-notch service from Randy, if you need anything at all, he is your guy, got the job done very quickly, was very educating with the products and did a great job.

Christ she is so b help full we visit today to purchase 2 twin beds for our kids and she kind thanks again you and your team

In my search for a new mattress, Gabriel was articulate, knowledgeable, and patient in outlining the qualities and characteristics of Ashley's products. Everyone has different needs, and he takes the time to present the considerations involved in arriving at the best choice. I'll be back, with my wife.

WOW DAVID!! Just wow. I am moving and had to furnish an entire home with David over the phone. Two bedrooms, a living room, a kitchen, barstool, a living room - everything !! His level of patience, which I’m sure I tested, was unbelievable! He went over and above, not only in helping check for immediate availability, but also walked me through each step of the process making sure everything was 100%. I was extremely lucky that David was the person who answered the phone for me. He took the time to answer every question, addressed all my concerns and even followed up with me the next day to ensure I was still confident in my order. Today he even messaged me to make sure I didn’t need anything else before he left for the day! DAVID IF I HAD MY OWN BUSINESS IN EAGAN - I’d steal you away from Ashley. You gave exceptional customer service and went above and beyond for me! Thank you, Sir. You have a loyal customer because of this interaction!!

This is my second significant group of purchases from Ashley in Eagan in 2 years. Both times have been great experiences and even my kids recognize some of the same sales people and beg to go to Ashley. Most recently Jonny Flynn assisted us with buying decisions. He was very patient and worked through the process with me over the course of several days. I have purchased items, returned items, used their delivery service, and picked up items at the store myself. All without hassle. I have always received very conscientious service in regards to price points and furniture quality. It is great to see some of the same faces and I am greeted with smiles all the time regardless of who is working. I like this store not only for its products but also for the people I encounter who work with there.

Purchased my new couch for my new apartment today! Ahmed was readily available to answer my questions and assist in placing the order. He was knowledgeable and friendly, the process was a breeze. Thank you!! P.S. where were the cookies?! I suppose I was just a little disappointed you didn't have those in stock ;)

Worst place to shop furniture! The workers are selective who they assist!

Just left this Eagan location. An employee was having a loud & vulgar phone conversation about politics while walking around the showroom. There were families there. That belongs in a bar, not at a furniture store while they are working. Very unprofessional.

I have purchased furniture from Ashley in the past and have always been pleased with the sales staff and with my recent purchase I was equally as pleased. Ahmed was extremely helpful and patient with me as I made my decision on what to purchase. He was extremely knowledgable on the products. I will definitely go back to Ashley and Ahmed for my next purchase. Thank you Ahmed for making this purchase a pleasant experience.

Everyone was great minus the loading dock person. I think he needs a hug. He is absolutely miserable and lets you load everything by yourself while he just stands there and watches. Who ever hired him needs to start taking personality into account.

Amid is truly the best!!! I’m the Executive Director for a senior living and have found myself in a pinch from time to time trying to get furniture quick for move ins- he schedules delivery, coordinates everything I need at lightning speed, plus the furniture is beautiful! 10/10 recommend!!!

Great service and very knowledgeable sales people. His name is Les

Randy was wonderful to work with. He was very helping and quick to answer our questions. He got everything taken care of for us!

I want to give a shout out to Mel, a designer at the Ashley furniture store in Eagan. I brought in a floor plan for our son’s efficiency apartment, and she helped us find a lovely couch, chair, ottoman, end tables, and bar stools at a reasonable price. Mel stayed within our budget and was very helpful. I’m so grateful for Mel. Thank you!

Best furniture place ever!!

Thank you Ashley l received my staff .They helped me a lot with excellent customer service. That is why l gave you five stars . With Asheley today tomorrow together!!!!!

Friendly environment and great services!

Friendly and helpful staff. Great products

Randy was AMAZING!! He helped us find exactly what we needed at a great price and wonderful service!

Great and friendly staff !!!! They were very helpful and kind during my visit to the store.

Randy was a great help! answer all my questions!

Friendly service, and good offerings. Franchise stores don’t have all the same offerings as online though.

Les A was great helping us pick out a mattress, he let us ask questions didn’t try to encourage us to get a mattress we didn’t need or want. Worked quickly! Thank you

Randy and Les were amazing. I would do business here again.

Nice!!!!!!!!!!!!

Randy helped me finding the perfect furniture sets. Answered every question and was very patient with me and what I needed to know. Measured out everything and made sure it is what I wanted. Thank you very much for the help. It was a good experience.

Les in the mattress department is the best! So patient and knowledgeable. My boyfriend and I are kind of younger and sometimes have issues being taken seriously, but neither of us got that feeling from him at all! Highly recommend.

Josh was a big help with finding the perfect peeve for our basement

Damian was great to work with and I would work with in the future. Appreciate his patience.

Tommy and Jonny thank you guys! You were awesome

Great collaboration and smooth transaction with Tommy. Knowledgeable and gave good options for us.

Tom was wonderful in helping us get our couch for our new home!

Thomas was patient, kind and very helpful! We will be returning for a bedroom set in the near future! Very satisfied!

Don't bother if you need to order something.

Thomas Ruhr helped me and my fiance get a couch and arrange a delivery date that worked, he was so helpful!

Tommy R helped us find our perfect couch for our new home and helped us set up a delivery date best for us! We are from out of state so that was incredibly important.

Tommy Ruhl did a great job!

No pressure to buy, very helpful and listened well to my wishes

Bad customer service.

I was looking for a bedroom set and met with Damian who worked at the store, and he was very helpful and courteous, and made the experience very easy and enjoyable to find exactly what I was looking for.

Damian was very nice patient and helpful i loved the support

One would think that a store where customers are spending thousands of dollars on new furniture that the employees at the store wouldn't be sitting on one of the couches watching the Vikings game. I highly recommend the Slumberland in Eagan instead for your furniture needs.

Tommy was very professional & kind

Super helpful and knowledgeable customer service. Les in the mattress department and Tommy on the main floor were both super nice and patient, answering any and all questions my husband and I had.

Thomas Ruhl was very knowledgeable and great to work with. He worked hard to find the best pricing and did not make me feel pressured to buy at all. Overall a great experience. I will be back and recommend friends and family.

My husband and I absolutely recommend this place. Les, the sleep specialist, gave the best recommendations and helped us so much in finding a mattress. We couldn’t be more happy with our purchase.

Smooth process when it came to the purchase! Thomas Ruhl was excellent

Great customer service, Thomas Ruhl was very helpful And knowledgeable about the product! The furniture we wanted was in stock which was even better!

Damion was super helpful!! Great prices.

Tommy was very helpful and professional very nice store

Damien was extremely friendly and helpful! He was very thorough and made us feel comfortable through the whole process!

Customer service was top notched! Dales associate, Tommy R. greeted me right through the door and exceeded my expectations! Very professional and made sure all my needs were met! I’m very pleased with my purchases and the level of customer service.

Thanks to Tommy helping me pick out 2 couches and a queen size mattress at the Eagan Ashley store as well as getting me a good deal. I trust the quality of the couches and mattress will be great!

Josh is awesome! Articulate, well-groomed, knowledgeable, and helpful! Was easy having him assist us with our purchase!! Thank you Josh!

Salesman Damian helped efficiently. Would return and work with him.

Thomas Ruhl was awesome!

Damian was a great sales rep. Very helpful and good attitude.

Tommy is very helpful!

Damian was so helpful!! Such a great experience!

Great service from Thomas Ruhl! He was so helpful

Friendly sale team and a better job by tommy for helping me out with my new set of couches.

(Translated by Google) Tommy was an excellent guy, he helped us and explained everything about the bedroom we bought quite well. (Original) Tommy fue un excelente chico, nos ayudó y nos explico bastante bien todo lo referente a la recámara que compramos.

Tommy was great to work with. Kept things simple and answers all questions

Tommy was great

I had such a great experience with Val and Tommy. We came in looking a new couch and dining table and they definitely delivered, not only with the quality of what we bought but also a reasonable price! I will definitely recommend Ashley Home Furniture to anyone looking, most specifically the Eagan location. They’re truly the best! Thank you!

Great experience, worked with Tommy Ruhl who friendly and knowledgeable!

Tommy was great to work with and the show room was set up wonderfully!

Tommy was excellent and super helpful

Damian was absolutely fantastic. Approached us immediately when we came in the store. Knowledgeable and patient. Extremely helpful in setting up my mother-in-laws place. Highly recommend Ashley but more to the pint ask for Damian.

Very nice workers, Tommy Ruhl and new hire Josh!

David was an extremely patient and kind person, helping me find the right couch for my very oddly shaped living room in my old house. I'll be back for sure!

Tommy Ruhl, super nice, not pushy, very detailed and helpful. Great guy!

Beautiful showroom, great experience, and reasonable prices. We worked with Tommy and he was incredibly helpful, but also allowed us to take our time and really sit (literally) on our decision. We ended up with a couch and dining room table that we absolutely love and can’t wait to use them in our first home. Highly recommend!

Tommy was great! Found a great sectional for a great price.

Came in today to get a couch been to so many different places. Tommy was really helpful with what I was looking for. Thanks again I really appreciate it.

We had an amazing experience with Val! He listened to what my mom wanted and found exactly what she's been looking for. Val is a true treasure!

Damian was amazing! Super helpful but also allowed me to take my time. He did a great job with price matching. Couldn't have asked for a better sales representative

New bed set. Tommy and les were very nice. Tommy was very resourceful made sure we got the best deal!

Damian was super friendly and helpful through the entire experience!

Damian was wonderful help to us!

Ask for Tommy, dude knows his stuff.

Came in browsing for living room furniture. An employee by the name of Tommy helped me center in on a few pieces, all for a great price. Made my purchase experience easy-breezy. I will be back here. Thanks again Tommy. Edit: The purchase mentioned above I attempted to return part of the purchase. At this particular location there’s a 7-day return policy vs their online policy being 30-days. Part of its on me for not knowing their return policy differs , but that would have been a great notable mention by the salesman. I’ll only be making purchases online from Ashley going forwards vs doing it at the store.

Tommy was simply the best! Fantastic service and helped us find exactly what we needed. Will be back again for any furniture needs in the future!!

Tommy was very helpful without being pushy. Very good experience.

Great customer service. Val Peña was patient and kind. He listened to my needs and helped me pick the right furniture for my home.

Val was great to work with! Not every pushy, let us take our time looking around. He had many great suggestions for our space and was an immense help throughout the entire furniture purchasing process. I would highly recommend! We will be back again for sure 👍

Great job!

Damian - was knowledgeable and provided me an excellent service and made my transaction smoothly

Very expensive they charge for deliver 150.00 dl to much the really huge store in Maplewood is better they don't charge for deliver Eagan is only the name Ashley they use that's the reason they charge for deliver there price are high

Tommy was awesome and very helpful!

I had the best experience working with Tommy. I was looking for a bookshelf which would fit in my home office and he found the perfect match. Since the one I wanted was special order he was transparent with shipping times and it even arrived earlier than expected. I would highly recommend this store to anyone looking for furniture and especially Tommy!

Val did an excelent job helping us, and answering all the questions politely, and proffessionaly

A great customer service team helped us with our purchase. Tommy specifically delivered on exactly what we were looking for.

I’ve never had a more pleasant experience buying furniture. Damian was so wonderful to work with. He was patient, and he answered all of our ridiculous questions with kindness! I will return here only to give this location my business because the experience is unmatched!

Tommy was such a great help to picking out a new couch. After a great experience we will definitely keep Ashley furniture in mind for future furniture shopping needs. Will always recommend. The new Eagan location is beautiful!

David Gulland put the wrong color couch in for our order so the wrong color was delivered. I called and Val answered and said he could pull some strings by not disputing we ordered the wrong color haha and have the new one shipped in 2-3 days and that he would call me the next day before 11am to finalize it. He never called the next day before 11am. I finally called later and Jimmy the store manager answered and said it would take another week actually for the correct color to be delivered. Jimmy made it feel like I was inconveniencing him calling. Jimmy also said Val left me a voicemail which Val did not. The correct color couch finally arrived and it was missing a pillow and had a huge dirt stain on it. We finally have everything but they ran us around a circus and we’re not apologetic at all. Poor customer service by David Val and Jimmy.

Tommy was very kind and helped with options on tables and finance- he refer me to maplewood to complete my order since it was closer for me to work with Elizabeth. Wonderful service!

Tommy R. was excellent. He was efficient, professional and very knowledgeable.

Tommy was very helpful and knowledgeable

Timmy did a great job getting us exactly the couch we wanted. Very well dressed.

Tommy was excellent!

Great service and great prices!!!

Great customer service

Every step of the way the staff did a very excellent job. Tommy the manager was very respectful and helpful with helping me find what I need. I filled my brand new home with 4 new mattresses and 3 new couches. I will for sure be back for more.

I had met Tommy on my last visit, where I was just browsing. He was very patient and understanding that I was just looking and would be back with my husband. Today, my husband and I stopped in and we saw Tommy again. I was able to show Tommy a picture of our living room space and he again was patient as we looked around to make sure we got just what we needed.

Tommy was great. In and out with a new couch.

We were treated nicely and made comfortable as we looked for a new sofa. The salesmen Val told us one thing, though, and when it came time to purchase, the store manager made him into a lier. They will tell you anything, including lying to you in order to make a sale. I highly recommend going somewhere else.

Loved customer service! Tommy is great!

Tommy was a great help!

I had the most fantastic experience with the sales consultant Dave Knoll! His impressive ability to perform mental math conversions between inches and feet blew me away. He effortlessly helped me visualize the dimensions of sofas for my living room, making the decision process a breeze. Dave's insightful decor tips, tailored to my preferences, were invaluable. He patiently dedicated three hours of his time, ensuring I felt confident in my choices. I can't thank him enough for his expertise and exceptional customers service. Highly recommended Dave for anyone seeking top-notch assistance.

David D was awesome, very helpful and patient!

Amazing customer service by David G. He knew his stuff and helped us buy a new furniture piece for our home. We were comfortable and confident with our decision and options after talking with him. 5/5 stars!

David, David, and Jess were amazing! Thank you so much!!

Had a great experience shopping here! Tommy was super helpful and knowledgeable. The whole process was simple and they had a great inventory!!

Val was professional and very detailed about our whole transaction. We will be back to shop here as we just bought our first home. Val made me want to but everything now lol but I'll be patient... Thanks Val we will be back!

Super quick & easy process with Tommy! So thankful for all his help!

Loved our experience at this Ashley location! Tommy R. was a huge help and so unbelievably kind.

Timmy was awesome!

It is imperative that you take great care in placing an order at this store. The lack of knowledge about their product is unbelievable. We inquired about a specific item, were directed to a few pieces, found one that we thought might work and the salesman guaranteed it indeed would be perfect. Instead of delivery we opted to pick it up, which was a very wise decision. Upon getting the item home, it was obvious the gentleman was completely wrong. We called and he further backpedaled, saying this was the only way this piece of furniture came! We had to reload it into our borrowed truck and return it to the store. No apologies were given and a refund had to be demanded. This is the last place I'd shop for furniture!

nice store and great service. Tommy was excellent at helping us find what we were looking for

David was quick to greet me at the door and ask if I was searching for something in particular, then took me to the item I had in mind and made me feel very welcome. When I wanted to see a different ottoman with my ideal couch, David and another team member brought it over and it looked great, so I bought both. Everyone was kind and let me know the available sales and different payment options (like down-payment vs financing). An overall great experience for high quality merchandise.

Very helpful staff.

Val is the best ever. Loved his service

Tommy was so helpful! I got a couch and a tv stand! They were exactly was I was looking for! I really appreciate that they didn’t pressure me into buying anything, and they left us along while shopping which is AMAZING! I will recommend everyone to go there!

Les was great to work with.

Great service. Thanks Val and Ashley.

Les sold us our mattress today, and we are very satisfied with the customer service we received from him. He was not pushy at all but answered all of our questions and was very helpful. We can't wait to receive our new mattress!

If I could give a 0 star rating I would, waiting for help for 20 minutes, no employee ever said hello or asked if I needed help. Walked within 5 feet of us multiple times, while making eye contact and trying to get their attention. The store itself had maybe one other customer in it when I walked in, and never really had more during the 20 minutes I was waiting. Mind you I already knew what I wanted and was just waiting to make the purchase. Left without purchasing anything, and debating if I ever want to go back.

Val, the Sales Associate at the Eagan location was a huge help with the process of buying Sleeper Sofa for my new apartment. It was a easy and smooth process. Thank you!

I came in without any knowledge of sofa and bedding. Thank to Vaj for such a patient and informative helper who help us with sofa and other things we are looking for. The process is fast and they have 0% interest finance. Highly Recc buying it here.

David knoll had a lot of patience with me and checked in on me just the right amount of times great service!

Great customer service! Found what we needed. Thanks Tommy !! I will highly recommend shopping here.

Val was great, professional and made the whole process seamless from purchase to delivery. Prices are also great!!

Val has been extremely helpful, he made my day.

Tommy was very helpful and personable. We appreciated all his help!

Great experience. Tommy was a wealth of information and very friendly and accommodating.

Was amazing. Come to this place and get furniture.

Great experience Tommy Ruhl

(Translated by Google) Tommy can help them and has the patients to explain: He helped and explained with details /patience (Original) Tommy el les puede ayudar y tiene las paciente para explicar: He helped and explained with details /patience

Tommy was so helpful! Felt welcomed right away and helped us find exactly what we wanted. Would highly recommend asking him for help if you shop here!

Tommy helped us find our new couch we loved it here

I appreciate the patience and professionalism of Thomas at the Eagan store. I had many pieces that I wanted to purchase for my new home and with his helpful insight we were able to select all furniture, wall art and accent pieces that have completely transformed my living space. Thank you, Thomas!

Dan and Les were amazing to work with! So helpful! Will be returning! You guys are amazing!! Thank you!!

So easy to get exactly what you want!

We worked with Les in the mattress and bed department to find some furniture for my Grandma to use in assisted living. He did an excellent job in finding pieces to meet her needs and answered all of our questions. My grandma unfortunately passed shortly after the purchase and he was compassionate and helped make the return process simple. We would recommend him for anyone looking for a bed.

Val was extremely helpful. Enjoyed the experience and bought the cambri sectional.

Stopped by the new Ashley store and got lead through by Tommy who showed me some absolutely gorgeous recliners and some bookcases. The prices and deals at this location were wonderful. Didn’t leave with any new furniture, but I had a smile on my face the entire time. Thank you for the lovely experience for my first time in!

Had a great experience buying our couch and tv stand. The atmosphere is great, store is clean and easy to navigate, and the employees are incredibly friendly and helpful. We were helped by Val, who made sure we got the best deals and helped us through the whole process. Thank you Val and the Eagan Ashley team!

Good customer service! Great job Tommy

Daniel was great. Not pushy, yet very helpful and friendly.

Tommy was super patient and helpful while we were looking for couches. He literally thought of everything we hadn’t even considered when looking for couches. Leslie was also really great at walking us through the different types of mattresses. Overall super helpful and nice staff.

Thomas and the delivery team were great with our new couch!

I had the best customer service from tommy at Ashley’s furniture store. he made sure to show me good deals on furniture and I didn’t feel pressured to purchase

The employees were very helpful and helped us get what we need.

Tommy was a great help. He was able to guide us around the store and give great suggestions on a couch.

Clean store with a great selection. Tommy was a great help!

My experience at this store was grate. I got all the helped I needed from Tommy too. He was a big help on our decision.

Thomas was very helpful with my search and questions!

We called ahead to confirm availability on the items we wanted to purchase. We were told by the assistant manager Tommy that there were 21 in stock. We drove 20 minutes out of our way to go pick up the items and when we got to checking out, we were told they are actually in stock only at their warehouse which is an additional 30 minutes out of our way or delivery. Really disappointed in our experience overall. The store seemed very crowded and the staff not very friendly.

David was amazing! He helped my boyfriend and I pick out our dream couch! He was very nice and super helpful! We will definitely come back if we want more furniture in the future!!

Tommy was excellent at showing us different options to best fit our needs and space for our living room and basement. He was very passionate about mattresses and could tell he is an expert and very knowledgeable. Stress free and easy experience buying with Tommy. Highly recommended.