Ashley Store Eagan, MN

We had a wonderful experience purchasing a bedroom set, Tarah was super helpful throughout the whole process and made it simple and easy

When I have to listen to two salespeople argue over whose customer someone was and who the sale actually belongs to, it makes me want to shop somewhere else. So I did.

Tarah Thoennes was super helpful both of the times I stopped at the Eagan store. She was knowledgeable, helpful and patient. She answered my questions and helped me and my husband make our purchases.

Tarah Thoennes @ Ashley furniture was so helpful. She made our furniture purchase so easy.

Tarah was great!

Absolutely loved working with Christie to get my new couch! She was so knowledgeable, insanely understanding and accommodating to my needs, and made sure I was getting the best possible deal. I know working with her will continue to be great as we wait for the arrival of my custom couch. This store is genuinely great, too! Very clean, very bright, and had a lot of great options to look through if you aren’t like me and did heavy research ahead of time. Couldn’t recommend this store and the team more!

Thank you Ashley for addressing this issue in a timely manner! I appreciate you making it right. I’m really not happy. Person who sold me the mattress said it would not be shrink wrapped for portability so I paid for delivery. When it was delivered it was completely shrunk down and could have easily fit in my vehicle. I want my delivery fee refunded.

Tarah was really nice & helpful !

Randy, the store manager, at Ashley Furniture in Eagan was wonderful! Easy to work with, knowledgeable and resourceful. He was able to assist us in buying furniture that very day, that was back ordered everywhere else. No pressure, just good old fashioned customer service! We will be back for our future furniture needs.

Tarah was absolutely amazing! She helped me find exactly what I was looking for. I will be asking for her for any future purchases.

Great service

Tarah was really helpful in helping pick out furniture for our new place. Great customer service!

I would like to take a moment to one of the amazing employees here at this store. I had such a great time dropping by to look for some chairs for my dining room. I wasn't quite sure what exactly I was in the market for, but Tarah saw me and must have guessed that I needed a little bit of guidance on what would look the best for my setup. Tarah was so knowledgeable, she was able to help me sort out exactly what would look the most fitting for my dining room. She wasn't pushy and she was super patient with me. I will admit I was a little unsure of exactly what I was looking for for the room. But Tarah had no trouble giving me all kinds of creative ideas. Tarah was kind and so energetic. Very friendly and willing to work with me while I figured out the best look for the room. Her customer service is top notch. Other stores usually couldn't care less when I enter the building. But today Tarah truly made me feel welcome and appreciated. I'll definitely be coming back and I'll be telling all of my friends to stop by whenever they have furniture needs. 10 Stars. Can't recommend enough. 😁😁😁 Thank you for everything you helped with, Tarah!

I hate buying furniture. There’s always a pushy salesman stalking you when all I wanna do is look and sit and think about what I want to buy. Not the case here. I had the pleasure of working with Tarah, and she let me do my thing while not stalking me. Will definitely buy from her again.

I did my purchase at this store , the process was quicker than I thought. Tarah was amazing and calm ,didn’t rush me at all. She explained all the financing options available. I will definitely recommend Tarah .

Met Tarah today at store. She was very friendly and great help to show, explain and give us a quote for what we were looking for. Great experience today. Thanks Tarah

Tarah, was most helpful today. Professional, knowledgeable and easy to work with. John - Edina

Tara was excellent. Helpful and knowledgeable.

I came to Ashley in Eagan looking for a bed. I was acknowledged right away & greeted with a smile by Randy. I found everything I needed and more - I ended up buying 2 chairs as well. Randy provided amazing customer service and he went above and beyond all while being extremely efficient. I most definitely recommend this Ashley location - all of the staff was super nice and smiling - great energy. Thank you Randy!

Johnny at Ashley Home was super helpful. He was able to find a great deal for us with a couch we were looking to buy. He was very knowledgeable about the products on the floor

DONT EVER BUY FROM THIS PLACE they'll mess up and do nothing to help you and you'll waste money. We got over 3,000$ of stuff and we wanted assembly and first off the new lady messed it all up and denied our assembly somehow even though we asked multiple times for it. THEN we decided to put together ourselves since they couldn't come back for a week and then there wasn't even directions AND PIECES MISSING. I'm so disappointed with our purchase we will never recommend or return ever again. They've done nothing either to fix this matter and won't even make it right. At this point we will never be purchasing again and it's a shame because we've shopped through Ashley for awhile and we will be giving our money elsewhere for sure.

If you need anything from Ashley, Randy is your guy, came in to get a mattress, ended up needing an exchange, and he made it a seamless process the entire time. Excellent customer service and problem-solving skills, handled everything we needed done. Was knowledgeable about every product in the store, and was as helpful as can be.

Top-notch service from Randy, if you need anything at all, he is your guy, got the job done very quickly, was very educating with the products and did a great job.

Christ she is so b help full we visit today to purchase 2 twin beds for our kids and she kind thanks again you and your team

In my search for a new mattress, Gabriel was articulate, knowledgeable, and patient in outlining the qualities and characteristics of Ashley's products. Everyone has different needs, and he takes the time to present the considerations involved in arriving at the best choice. I'll be back, with my wife.

WOW DAVID!! Just wow. I am moving and had to furnish an entire home with David over the phone. Two bedrooms, a living room, a kitchen, barstool, a living room - everything !! His level of patience, which I’m sure I tested, was unbelievable! He went over and above, not only in helping check for immediate availability, but also walked me through each step of the process making sure everything was 100%. I was extremely lucky that David was the person who answered the phone for me. He took the time to answer every question, addressed all my concerns and even followed up with me the next day to ensure I was still confident in my order. Today he even messaged me to make sure I didn’t need anything else before he left for the day! DAVID IF I HAD MY OWN BUSINESS IN EAGAN - I’d steal you away from Ashley. You gave exceptional customer service and went above and beyond for me! Thank you, Sir. You have a loyal customer because of this interaction!!

This is my second significant group of purchases from Ashley in Eagan in 2 years. Both times have been great experiences and even my kids recognize some of the same sales people and beg to go to Ashley. Most recently Jonny Flynn assisted us with buying decisions. He was very patient and worked through the process with me over the course of several days. I have purchased items, returned items, used their delivery service, and picked up items at the store myself. All without hassle. I have always received very conscientious service in regards to price points and furniture quality. It is great to see some of the same faces and I am greeted with smiles all the time regardless of who is working. I like this store not only for its products but also for the people I encounter who work with there.

Purchased my new couch for my new apartment today! Ahmed was readily available to answer my questions and assist in placing the order. He was knowledgeable and friendly, the process was a breeze. Thank you!! P.S. where were the cookies?! I suppose I was just a little disappointed you didn't have those in stock ;)

Worst place to shop furniture! The workers are selective who they assist!

Just left this Eagan location. An employee was having a loud & vulgar phone conversation about politics while walking around the showroom. There were families there. That belongs in a bar, not at a furniture store while they are working. Very unprofessional.

I have purchased furniture from Ashley in the past and have always been pleased with the sales staff and with my recent purchase I was equally as pleased. Ahmed was extremely helpful and patient with me as I made my decision on what to purchase. He was extremely knowledgable on the products. I will definitely go back to Ashley and Ahmed for my next purchase. Thank you Ahmed for making this purchase a pleasant experience.

Everyone was great minus the loading dock person. I think he needs a hug. He is absolutely miserable and lets you load everything by yourself while he just stands there and watches. Who ever hired him needs to start taking personality into account.

Amid is truly the best!!! I’m the Executive Director for a senior living and have found myself in a pinch from time to time trying to get furniture quick for move ins- he schedules delivery, coordinates everything I need at lightning speed, plus the furniture is beautiful! 10/10 recommend!!!

Great service and very knowledgeable sales people. His name is Les

Randy was wonderful to work with. He was very helping and quick to answer our questions. He got everything taken care of for us!

I want to give a shout out to Mel, a designer at the Ashley furniture store in Eagan. I brought in a floor plan for our son’s efficiency apartment, and she helped us find a lovely couch, chair, ottoman, end tables, and bar stools at a reasonable price. Mel stayed within our budget and was very helpful. I’m so grateful for Mel. Thank you!

Best furniture place ever!!

Thank you Ashley l received my staff .They helped me a lot with excellent customer service. That is why l gave you five stars . With Asheley today tomorrow together!!!!!

Friendly environment and great services!

Friendly and helpful staff. Great products

Randy was AMAZING!! He helped us find exactly what we needed at a great price and wonderful service!

Great and friendly staff !!!! They were very helpful and kind during my visit to the store.

Randy was a great help! answer all my questions!

Friendly service, and good offerings. Franchise stores don’t have all the same offerings as online though.

Les A was great helping us pick out a mattress, he let us ask questions didn’t try to encourage us to get a mattress we didn’t need or want. Worked quickly! Thank you

Randy and Les were amazing. I would do business here again.

Nice!!!!!!!!!!!!

Randy helped me finding the perfect furniture sets. Answered every question and was very patient with me and what I needed to know. Measured out everything and made sure it is what I wanted. Thank you very much for the help. It was a good experience.

Les in the mattress department is the best! So patient and knowledgeable. My boyfriend and I are kind of younger and sometimes have issues being taken seriously, but neither of us got that feeling from him at all! Highly recommend.

Josh was a big help with finding the perfect peeve for our basement

Damian was great to work with and I would work with in the future. Appreciate his patience.

Tommy and Jonny thank you guys! You were awesome

Great collaboration and smooth transaction with Tommy. Knowledgeable and gave good options for us.

Tom was wonderful in helping us get our couch for our new home!

Thomas was patient, kind and very helpful! We will be returning for a bedroom set in the near future! Very satisfied!

Don't bother if you need to order something.

Thomas Ruhr helped me and my fiance get a couch and arrange a delivery date that worked, he was so helpful!

Tommy R helped us find our perfect couch for our new home and helped us set up a delivery date best for us! We are from out of state so that was incredibly important.

Tommy Ruhl did a great job!

No pressure to buy, very helpful and listened well to my wishes

Bad customer service.

I was looking for a bedroom set and met with Damian who worked at the store, and he was very helpful and courteous, and made the experience very easy and enjoyable to find exactly what I was looking for.

Damian was very nice patient and helpful i loved the support

One would think that a store where customers are spending thousands of dollars on new furniture that the employees at the store wouldn't be sitting on one of the couches watching the Vikings game. I highly recommend the Slumberland in Eagan instead for your furniture needs.

Tommy was very professional & kind

Super helpful and knowledgeable customer service. Les in the mattress department and Tommy on the main floor were both super nice and patient, answering any and all questions my husband and I had.

Thomas Ruhl was very knowledgeable and great to work with. He worked hard to find the best pricing and did not make me feel pressured to buy at all. Overall a great experience. I will be back and recommend friends and family.

My husband and I absolutely recommend this place. Les, the sleep specialist, gave the best recommendations and helped us so much in finding a mattress. We couldn’t be more happy with our purchase.

Smooth process when it came to the purchase! Thomas Ruhl was excellent

Great customer service, Thomas Ruhl was very helpful And knowledgeable about the product! The furniture we wanted was in stock which was even better!

Damion was super helpful!! Great prices.

Tommy was very helpful and professional very nice store

Damien was extremely friendly and helpful! He was very thorough and made us feel comfortable through the whole process!

Customer service was top notched! Dales associate, Tommy R. greeted me right through the door and exceeded my expectations! Very professional and made sure all my needs were met! I’m very pleased with my purchases and the level of customer service.

Thanks to Tommy helping me pick out 2 couches and a queen size mattress at the Eagan Ashley store as well as getting me a good deal. I trust the quality of the couches and mattress will be great!

Josh is awesome! Articulate, well-groomed, knowledgeable, and helpful! Was easy having him assist us with our purchase!! Thank you Josh!

Salesman Damian helped efficiently. Would return and work with him.

Thomas Ruhl was awesome!

Damian was a great sales rep. Very helpful and good attitude.

Tommy is very helpful!

Damian was so helpful!! Such a great experience!

Great service from Thomas Ruhl! He was so helpful

Friendly sale team and a better job by tommy for helping me out with my new set of couches.

(Translated by Google) Tommy was an excellent guy, he helped us and explained everything about the bedroom we bought quite well. (Original) Tommy fue un excelente chico, nos ayudó y nos explico bastante bien todo lo referente a la recámara que compramos.

Tommy was great to work with. Kept things simple and answers all questions

Tommy was great

I had such a great experience with Val and Tommy. We came in looking a new couch and dining table and they definitely delivered, not only with the quality of what we bought but also a reasonable price! I will definitely recommend Ashley Home Furniture to anyone looking, most specifically the Eagan location. They’re truly the best! Thank you!

Great experience, worked with Tommy Ruhl who friendly and knowledgeable!

Tommy was great to work with and the show room was set up wonderfully!

Tommy was excellent and super helpful

Damian was absolutely fantastic. Approached us immediately when we came in the store. Knowledgeable and patient. Extremely helpful in setting up my mother-in-laws place. Highly recommend Ashley but more to the pint ask for Damian.

Very nice workers, Tommy Ruhl and new hire Josh!

David was an extremely patient and kind person, helping me find the right couch for my very oddly shaped living room in my old house. I'll be back for sure!

Tommy Ruhl, super nice, not pushy, very detailed and helpful. Great guy!

Beautiful showroom, great experience, and reasonable prices. We worked with Tommy and he was incredibly helpful, but also allowed us to take our time and really sit (literally) on our decision. We ended up with a couch and dining room table that we absolutely love and can’t wait to use them in our first home. Highly recommend!

Tommy was great! Found a great sectional for a great price.

Came in today to get a couch been to so many different places. Tommy was really helpful with what I was looking for. Thanks again I really appreciate it.

We had an amazing experience with Val! He listened to what my mom wanted and found exactly what she's been looking for. Val is a true treasure!

Damian was amazing! Super helpful but also allowed me to take my time. He did a great job with price matching. Couldn't have asked for a better sales representative

New bed set. Tommy and les were very nice. Tommy was very resourceful made sure we got the best deal!

Damian was super friendly and helpful through the entire experience!

Damian was wonderful help to us!

Ask for Tommy, dude knows his stuff.

Came in browsing for living room furniture. An employee by the name of Tommy helped me center in on a few pieces, all for a great price. Made my purchase experience easy-breezy. I will be back here. Thanks again Tommy. Edit: The purchase mentioned above I attempted to return part of the purchase. At this particular location there’s a 7-day return policy vs their online policy being 30-days. Part of its on me for not knowing their return policy differs , but that would have been a great notable mention by the salesman. I’ll only be making purchases online from Ashley going forwards vs doing it at the store.

Tommy was simply the best! Fantastic service and helped us find exactly what we needed. Will be back again for any furniture needs in the future!!

Tommy was very helpful without being pushy. Very good experience.

Great customer service. Val Peña was patient and kind. He listened to my needs and helped me pick the right furniture for my home.

Val was great to work with! Not every pushy, let us take our time looking around. He had many great suggestions for our space and was an immense help throughout the entire furniture purchasing process. I would highly recommend! We will be back again for sure 👍

Great job!

Damian - was knowledgeable and provided me an excellent service and made my transaction smoothly

Very expensive they charge for deliver 150.00 dl to much the really huge store in Maplewood is better they don't charge for deliver Eagan is only the name Ashley they use that's the reason they charge for deliver there price are high

Tommy was awesome and very helpful!

I had the best experience working with Tommy. I was looking for a bookshelf which would fit in my home office and he found the perfect match. Since the one I wanted was special order he was transparent with shipping times and it even arrived earlier than expected. I would highly recommend this store to anyone looking for furniture and especially Tommy!

Val did an excelent job helping us, and answering all the questions politely, and proffessionaly

A great customer service team helped us with our purchase. Tommy specifically delivered on exactly what we were looking for.

I’ve never had a more pleasant experience buying furniture. Damian was so wonderful to work with. He was patient, and he answered all of our ridiculous questions with kindness! I will return here only to give this location my business because the experience is unmatched!

Tommy was such a great help to picking out a new couch. After a great experience we will definitely keep Ashley furniture in mind for future furniture shopping needs. Will always recommend. The new Eagan location is beautiful!

David Gulland put the wrong color couch in for our order so the wrong color was delivered. I called and Val answered and said he could pull some strings by not disputing we ordered the wrong color haha and have the new one shipped in 2-3 days and that he would call me the next day before 11am to finalize it. He never called the next day before 11am. I finally called later and Jimmy the store manager answered and said it would take another week actually for the correct color to be delivered. Jimmy made it feel like I was inconveniencing him calling. Jimmy also said Val left me a voicemail which Val did not. The correct color couch finally arrived and it was missing a pillow and had a huge dirt stain on it. We finally have everything but they ran us around a circus and we’re not apologetic at all. Poor customer service by David Val and Jimmy.

Tommy was very kind and helped with options on tables and finance- he refer me to maplewood to complete my order since it was closer for me to work with Elizabeth. Wonderful service!

Tommy R. was excellent. He was efficient, professional and very knowledgeable.

Tommy was very helpful and knowledgeable

Timmy did a great job getting us exactly the couch we wanted. Very well dressed.

Tommy was excellent!

Great service and great prices!!!

Great customer service

Every step of the way the staff did a very excellent job. Tommy the manager was very respectful and helpful with helping me find what I need. I filled my brand new home with 4 new mattresses and 3 new couches. I will for sure be back for more.

I had met Tommy on my last visit, where I was just browsing. He was very patient and understanding that I was just looking and would be back with my husband. Today, my husband and I stopped in and we saw Tommy again. I was able to show Tommy a picture of our living room space and he again was patient as we looked around to make sure we got just what we needed.

Tommy was great. In and out with a new couch.

We were treated nicely and made comfortable as we looked for a new sofa. The salesmen Val told us one thing, though, and when it came time to purchase, the store manager made him into a lier. They will tell you anything, including lying to you in order to make a sale. I highly recommend going somewhere else.

Loved customer service! Tommy is great!

Tommy was a great help!

I had the most fantastic experience with the sales consultant Dave Knoll! His impressive ability to perform mental math conversions between inches and feet blew me away. He effortlessly helped me visualize the dimensions of sofas for my living room, making the decision process a breeze. Dave's insightful decor tips, tailored to my preferences, were invaluable. He patiently dedicated three hours of his time, ensuring I felt confident in my choices. I can't thank him enough for his expertise and exceptional customers service. Highly recommended Dave for anyone seeking top-notch assistance.

David D was awesome, very helpful and patient!

Amazing customer service by David G. He knew his stuff and helped us buy a new furniture piece for our home. We were comfortable and confident with our decision and options after talking with him. 5/5 stars!

David, David, and Jess were amazing! Thank you so much!!

Had a great experience shopping here! Tommy was super helpful and knowledgeable. The whole process was simple and they had a great inventory!!

Val was professional and very detailed about our whole transaction. We will be back to shop here as we just bought our first home. Val made me want to but everything now lol but I'll be patient... Thanks Val we will be back!

Super quick & easy process with Tommy! So thankful for all his help!

Loved our experience at this Ashley location! Tommy R. was a huge help and so unbelievably kind.

Timmy was awesome!

It is imperative that you take great care in placing an order at this store. The lack of knowledge about their product is unbelievable. We inquired about a specific item, were directed to a few pieces, found one that we thought might work and the salesman guaranteed it indeed would be perfect. Instead of delivery we opted to pick it up, which was a very wise decision. Upon getting the item home, it was obvious the gentleman was completely wrong. We called and he further backpedaled, saying this was the only way this piece of furniture came! We had to reload it into our borrowed truck and return it to the store. No apologies were given and a refund had to be demanded. This is the last place I'd shop for furniture!

nice store and great service. Tommy was excellent at helping us find what we were looking for

David was quick to greet me at the door and ask if I was searching for something in particular, then took me to the item I had in mind and made me feel very welcome. When I wanted to see a different ottoman with my ideal couch, David and another team member brought it over and it looked great, so I bought both. Everyone was kind and let me know the available sales and different payment options (like down-payment vs financing). An overall great experience for high quality merchandise.

Very helpful staff.

Val is the best ever. Loved his service

Tommy was so helpful! I got a couch and a tv stand! They were exactly was I was looking for! I really appreciate that they didn’t pressure me into buying anything, and they left us along while shopping which is AMAZING! I will recommend everyone to go there!

Les was great to work with.

Great service. Thanks Val and Ashley.

Les sold us our mattress today, and we are very satisfied with the customer service we received from him. He was not pushy at all but answered all of our questions and was very helpful. We can't wait to receive our new mattress!

If I could give a 0 star rating I would, waiting for help for 20 minutes, no employee ever said hello or asked if I needed help. Walked within 5 feet of us multiple times, while making eye contact and trying to get their attention. The store itself had maybe one other customer in it when I walked in, and never really had more during the 20 minutes I was waiting. Mind you I already knew what I wanted and was just waiting to make the purchase. Left without purchasing anything, and debating if I ever want to go back.

Val, the Sales Associate at the Eagan location was a huge help with the process of buying Sleeper Sofa for my new apartment. It was a easy and smooth process. Thank you!

I came in without any knowledge of sofa and bedding. Thank to Vaj for such a patient and informative helper who help us with sofa and other things we are looking for. The process is fast and they have 0% interest finance. Highly Recc buying it here.

David knoll had a lot of patience with me and checked in on me just the right amount of times great service!

Great customer service! Found what we needed. Thanks Tommy !! I will highly recommend shopping here.

Val was great, professional and made the whole process seamless from purchase to delivery. Prices are also great!!

Val has been extremely helpful, he made my day.

Tommy was very helpful and personable. We appreciated all his help!

Great experience. Tommy was a wealth of information and very friendly and accommodating.

Tommy was professional and helpful.

Was amazing. Come to this place and get furniture.

Great experience Tommy Ruhl

(Translated by Google) Tommy can help them and has the patients to explain: He helped and explained with details /patience (Original) Tommy el les puede ayudar y tiene las paciente para explicar: He helped and explained with details /patience

Tommy was so helpful! Felt welcomed right away and helped us find exactly what we wanted. Would highly recommend asking him for help if you shop here!

Tommy helped us find our new couch we loved it here

I appreciate the patience and professionalism of Thomas at the Eagan store. I had many pieces that I wanted to purchase for my new home and with his helpful insight we were able to select all furniture, wall art and accent pieces that have completely transformed my living space. Thank you, Thomas!

Dan and Les were amazing to work with! So helpful! Will be returning! You guys are amazing!! Thank you!!

So easy to get exactly what you want!

We worked with Les in the mattress and bed department to find some furniture for my Grandma to use in assisted living. He did an excellent job in finding pieces to meet her needs and answered all of our questions. My grandma unfortunately passed shortly after the purchase and he was compassionate and helped make the return process simple. We would recommend him for anyone looking for a bed.

Val was extremely helpful. Enjoyed the experience and bought the cambri sectional.

Stopped by the new Ashley store and got lead through by Tommy who showed me some absolutely gorgeous recliners and some bookcases. The prices and deals at this location were wonderful. Didn’t leave with any new furniture, but I had a smile on my face the entire time. Thank you for the lovely experience for my first time in!

Had a great experience buying our couch and tv stand. The atmosphere is great, store is clean and easy to navigate, and the employees are incredibly friendly and helpful. We were helped by Val, who made sure we got the best deals and helped us through the whole process. Thank you Val and the Eagan Ashley team!

Good customer service! Great job Tommy

Daniel was great. Not pushy, yet very helpful and friendly.

Tommy was super patient and helpful while we were looking for couches. He literally thought of everything we hadn’t even considered when looking for couches. Leslie was also really great at walking us through the different types of mattresses. Overall super helpful and nice staff.

Thomas and the delivery team were great with our new couch!

I had the best customer service from tommy at Ashley’s furniture store. he made sure to show me good deals on furniture and I didn’t feel pressured to purchase

The employees were very helpful and helped us get what we need.

Tommy was a great help. He was able to guide us around the store and give great suggestions on a couch.

Clean store with a great selection. Tommy was a great help!

My experience at this store was grate. I got all the helped I needed from Tommy too. He was a big help on our decision.

Thomas was very helpful with my search and questions!

We called ahead to confirm availability on the items we wanted to purchase. We were told by the assistant manager Tommy that there were 21 in stock. We drove 20 minutes out of our way to go pick up the items and when we got to checking out, we were told they are actually in stock only at their warehouse which is an additional 30 minutes out of our way or delivery. Really disappointed in our experience overall. The store seemed very crowded and the staff not very friendly.

David was amazing! He helped my boyfriend and I pick out our dream couch! He was very nice and super helpful! We will definitely come back if we want more furniture in the future!!

Tommy was excellent at showing us different options to best fit our needs and space for our living room and basement. He was very passionate about mattresses and could tell he is an expert and very knowledgeable. Stress free and easy experience buying with Tommy. Highly recommended.