Ashley Store | Fridley, MN 55421

Tom did a great job helping us out. Great prices as well!

TOM S was amazing and handsome! Super fun to talk to and very helpful. Will return again. Thank you Ashley Furniture. 💕

Therese Trudeau from the Fridley store was fantastic to work with. She was kind and thoughtful. I gave her measurements and showed her pictures of my living space to verify if what I wanted to buy would fit in the space. She moved end tables around to see different colors next to the couch I picked. She helped make the whole experience easy!! If you need any furniture go see Therese!! Thank you Therese for everything!

We loved working with Tom to purchase two sectionals for our house. He was super helpful, talked us through the entire process and made the buying process extremely easy. We’re excited to get our couches in a few weeks!

Evelyn Miller helped us find the perfect couch!

Such a smooth experience working with Evelyn and Gilbert! They made our search for a new couch and the process incredibly easy and worth the purchase!

This was an unreal experience. Both Evelyn and Gilbert were very kind and helped us pick out exactly what we were looking for.

In the realm where comfort meets elegance, we found our sanctuary guided by the gentle hand of Tom, a beacon of expertise at Ashley Furniture. Amidst the tapestry of dreams, he wove a narrative of serenity, guiding us to our destined resting place. With whispers of wisdom, he unveiled the treasures of family room furniture, each piece a testament to harmony and togetherness. In the dance of light and shadow, our new bed emerged, a throne of repose fit for royalty, crafted by the hands of artisans and bestowed upon us by the grace of Tom's impeccable guidance. In the symphony of our home, his presence lingers like a soft melody, a reminder of the beauty found in every detail. Truly, in the heart of Ashley Furniture, we discovered not just furnishings, but a symphony of soulful delights, orchestrated by the masterful touch of Tom.

Evelyn Miller was awesome!

Not very much variation of furniture design.

Tyler at the Ashley in Fridley helped us out a lot, was very friendly, and got us a great deal on a dining set!

Evelyn Miller was great! Knowledgable and helpful without being overbearing.

G is an amazing Salesman. The guy is smooth as butter. I believe that G can sell water to a well.

He always does an awesome job and is customer centered. He is patient and always makes the customer feel comfortable with their purchases. He does an amazing job working the best deals as well.

Thanks fot the sofa.

G is nothing short of AMAZING!!!! He does a FANTASTIC job!!!!

Nermin! It's always a pleasure! Working with we our 3 round with Great customer service!

Nermin was helpful and held great service did a great job

Tom S is Amazing. We got a good deal and great severe. Fast service knew what we needed.

Brady was super helpful and made the experience hassle free.

We had a great experience at this store! We worked with Tom Smaby and he gave us excellent support while also letting us wander through the store on our own. This was a fantastic first experience buying furniture and we LOVE the couch we purchased!

Evelyn was great, excellent service.

Excellent service from Evelyn.

Evelyn was so helpful! Quick and easy shopping experience.

We loved working with Evelyn! She was so helpful and friendly during our purchase process

Evelyn is fabulous! She’s very helpful but doesn’t hover. Thorough review of product information and great to work with!

Best customer service ever so friendly and amazing

Evelyn is the best!!!

Dresser broke immediately. Warranty is a joke too work with. Over two months going back and forth. They making up all kinds of excuses not to follow through with the warranty. Do not buy the warranty or any furniture from this store. Terrible customer service.

Nermin, was great to work with. Love the positive energy and honesty in the process. Thanks

Great selection & service! Tom S was so very helpful and knowledgeable. He let us wander & look arpund and then answered all of questions. What a Great salesman!!! Thank Tom S!

Had a great experience finding a new couch today! Tom was wonderful. Zero pressure. Allowed us to cruise around the store and catch up with him when we were ready to pull the trigger on one. Highly recommend asking for Tom when you get there!

Absolutely wonderful experience here at Ashley, extremely helpful... thank u Tom and the rest of the great staff there!!!!!!!

Tom S was very helpful in purchasing a new couch, explained thoroughly the protection plan since I have a doggie and even was able to price match! If you have pets ask to see what they cover it’s amazing!

Tom was great, and the service was amazing!

Therese was very easy to work with!

Hade a wonderful time with Mr Tom he is really great!

Tom was so great

It was a simple and great purchase with Tom's help

So, imagine you lose your keys in your house. Now, imagine your house has about 200 pieces of furniture between couches/arm chairs/beds. That's a lot of cushions to dig through. When I asked the staff member who had already been helping me if I had left my keys on the counter, I expected a yes or a no. I did not expect a small army of team members to comb through the entire store for sake. The couch that I received is fantastic. I love it. The delivery was great. I'm looking forward to enjoying it for years. The staff is amazing and I'm very grateful to them for helping me conduct a very successful scavenger hunt!

Tomas Smaby at the River Road store MN 55421 gave us the best customer service we have ever experienced during a face to face transaction. Tomas is very welcoming, friendly and informative. We came out of the store feeling very happy and eager to receive our goods as he created that sense of satisfaction that we have made the right decision. Tomas’ positivity is infectious - we were very unsure and worried that we will not find anything to fit into our flat but he took his time/patience to guide us through the various options/styles as well as giving us enough space to make an autonomy decision. In conclusion I can safely say Ashley store is Tomas’ second nature. He appears to love and respect his job and customers. Thank you so much Tomas. This visit is first of many visits and I look forward to meeting you again. I will recommend Ashley at all times.

My wife and I went shopping for furniture and bedding for the first time in over 20 years. Tomas Smaby greeted us with a broad smile and firm handshakes as if he had met us before. We were not quiet sure what to get to fit our needs and budget, Tomas took his time and showed tremendous energy in working with us make a choice. He seems to be very knowledgeable about the products we were interested in by pointing out their pros and cons, the deals and promotions thereof. Tomas is exemplary, a true professional and very helpful. I will surely recommend anyone shopping for furniture to visit Ashley.

The salesman was very helpful. He was also very patient while I looked at a number of different chairs. I would return again

Tom S is the best very knowledgeable and kind and caring for the customer's needs he made my buying experience wonderful .

I had a great experience with Brady Johnson today. He is very knowledgeable and helpful. Thank you!

Great atmosphere and prices!!

Went in to buy a sofa set, Terese Trudeau helped us find what we were looking for. Ashley Furniture has a huge selection and I'm glad we stopped here. Thank you!

Brady was Excellent! Love his service . Thank u!

You need to come here!!!! We just moved and have been searching for the perfect couch to complete our new home and had bad experiences at the prior 4 furniture stores we stopped at. Nez greeted us within seconds and was so gracious the entire time. He was so patient, he didn’t pressure us, or make us feel like an inconvenience when we changed our mind, had questions, and so on. Thank you so much for helping us with our huge purchase/investment Nez!! *if your boss reads this* please know that he is a gem of a sales rep and should help with training new employees. ♥️

Tom did an amazing job! Very attentive and informative.

Brady was very helpful, answering every question we had and giving options and suggesting options

Tom S is absolutely amazing. Very helpful and honest. Definitely coming back to work with him again.

I would like to first thank the employee who works in the company, Cathy Leaf, for her good treatment and understanding, and I also thank the staff at the company and the beauty of the furniture that is there. I am very proud of this company and what they do.

Don’t trust their protection plan, I purchased a protection plan for my sofa’s and then my sofa got damaged. I called the Guardian Protection office, they refused my request to replace my sofa. Don’t trust @Guardian protection plan

Tom help me out very good today. Appreciate his help.

Terri was extremely kind and had excellent patience and gave us helpful advice.

My wife and I was able to purchase our new mattress foam with a great price cut starting by the attentiveness at the front door to the knowledgeable and respectable help of Moe at the mattress side. We enjoy all purchases; Thanks for all the help!

Brady did a great job of helping me select a sectional and ottoman that worked for me! He went above and beyond to ensure I got furniture that would fit my space, and I appreciate all the work he put in, including multiple laps around the store and measuring multiple pieces of furniture. Overall he made it a great experience and I would highly recommend him and this Ashley Furniture Store!

Great customer service thanks you

Brady was professionally polite and very knowledgeable.

Tom was really helpful, he has a warm inviting personality that makes it easier to communicate and understand our purchase needs!

Tom is great + awesome discounts.

Tom was amazing 🤩 Will always want to work with he

Brady was very knowledgeable and I liked that he was not pressuring a sale and genuinely was helpful. He also told me that there were other options than what was on display.

Brady was very helpful, knowledgeable and patient. I was able to find exactly what I was looking for and understand available sales and discounts. Thank you.

Tom was amazing he helped so much

Brady is a good salesman and was willing to help me find what I was looking for

Great customer service!

Great consumer service, thanks Brady..!

Tom was amaze

Nermin was an awesome salesman and very helpful

Nermin was phenomenal!

After what felt like going to 100 stores and 100 hours of looking we came into Ashley and were able to find the couch we wanted and be out the door in under an hour. We even got free delivery in less than a week (everywhere else was 4-6 weeks). Thank you to Tom the associate who helped us through this smooth process! Happy St. Patrick’s Day

Brady Was so helpful and respectful.he made sure I got everything I came for.

Brady was very helpful and exceptionally great. He is a respectful young man with great aspirations and good customer service. He made shopping at Ashley easy for us and ensured that we got the best deals on the furnitures we needed. I will recommend he be in a role of a lead staff. Vickie

We worked with Gilbert and Tom to purchase a couch. So helpful! Zero pressure. Very easy to work with and gave us a great deal. We'll come back for our next furniture purchase!

Tyler was greatly helpful and put up with all our antics.

Tom did a Great job with helping me today . Thank you

Braden was fantastic with helping us find everything. Truly made the whole process stress free and easy!

Karen from the Ashley store in Fridley, MN is outstanding at her job. Helpful, understanding, knowledgeable and kind.

Quality and quick service

Great customer service keep up the hard work

Brady was very helpful in answering questions and showing me how the recliner works. I appreciated him not pressuring just leaving me time to explore options.

Tom was so great! He was very pleasant from the start with a super vibrant personality. He greeted me but also allowed me to have space in order to really look. When I was ready for my questions to be answered, and ultimately purchase he was there when I needed him. Thanks!

Tom did a great job in getting my TV stand, center table, and dresser. He was very polite and generous throughout the process. I am extremely satisfied with his service and would highly recommend him to others.

Brady was very helpful to me today. I really appreciate his work .

My wife Laurie and I had a wonderful experience shopping at Ashley. Our sales consultant Evelyn was knowledgeable, patient, and kind. She helped us find the perfect bedroom set that we are really excited about! I highly recommend Fridley Ashley to anyone who is looking to furnish their home!

Terri help me awsome work i love it thanks coming back soon..!!

Tom was exceptional. Go see this guy. He is truly amazing!!

Brady J was very professional and it was simple to purchase a couch!

Tom did a great job helping us find a great recliner!

Was looking for a new coffee table, came in and found one we liked. Terri helped us find a better price and talked thru the options we had for protection plans and delivery. Very good experience!

Samantha was very friendly and knowledgeable. Great, no pressure shopping experience. Extensive show room.

Tom was amazing! We got a couch and a table set for our first apartment so easily! Will definitely come back :)

I was looking for a sectional after I moved that was within my price range. I came in just to browse and Tom was there to help every step of the way. He helped me find the perfect sectional and I couldn’t be happier. Will definitely be back!

Tom is THE best!! So helpful and put up with all of my questions ;) First nice couch I've gotten in my life and I was scared at the cost but he made me feel super comfortable. TY!!!!

We shopped at the Fridley, MN location. We were greeted by a couple sales associates but did not feel uncomfortable. Riley V. helped us. We were shopping for living room furniture and he let us wonder around for quite a long time and was available if we had questions. Riley was knowledgeable and friendly. We went to several more stores and came back to Ashley because we found furniture we liked there. Riley wrote up our sale. It only took a few minutes. He explained the financing, how the protection plan worked, when the furniture would be delivered to their location and when we could set up a delivery date. Everything went smoothly. No complaints.

Terri was very helpful. Couch on the way...

I absolutely love going into Ashley Furniture Home Store in Fridley Mn they are so pleasant and down to earth…Big “SHOUTOUT” to Tom & Latoya for all their assistance and patience with me….You guys are truly BOMB💣❤️‍🔥🔥💥🙏🏼😍 If you are ever in the neighborhood for furniture make sure you request them by NAME…

My experience at Ashley Furniture was great! Walked in on a Thursday night and Riley was quick to answer questions and help me look through the options. He was very patient, didn’t pressure me to make a decision - a very good salesperson! I didn’t find exactly what I was looking for (I have an oddly shaped living room), so I didn’t buy anything then. I came back on Saturday with a different vision and Evelyn was able to see what I was going for an immediately showed me the PERFECT set. I bought it immediately! Free delivery to my sidewalk and a protection plan that is refundable. Love it!

Great service friendly all the way around.

Worked with Toya…Great service, friendly, swift, and engaging!

Toya, She is great,good customer service.

Evelyn did great! 5*s

Tom S was a great sales person. Very helpful, very friendly, answered all my questions and made the process extremely happy. I didn’t feel pressured at all or buy anything extra I didn’t need. I would definitely come back here and work with him again.

Tom was great! He helped us through the process of getting our furniture and he explained everything thoroughly.

Tom was very helpful and great to work with. Great guy

Evelyn, from the Fridley location, helped me find the perfect couch for my apartment. I had to return the first couch because it was hurting my back and she was so patient and understanding with me while I tried almost every couch in the store. I highly recommend working with Evelyn and getting her expertise to find furniture for your place. I will be back for more in the future.

Evelyn was very nice and helpful.

Nermin is the best!!

I have always had good a experience shopping at Ashley. Their inventory is huge and I was impressed with their designs and quality! I had another great experience today when I shopped at the Ashley store in Fridley MN. Terri was our sales lady and she helped me chose a sofa and a couple recliners. She new what design I was going for and led me to exactly what I wanted! Her knowledge and expertise helped make the process quick and easy! I will definitely be back to Ashley!

Nérim was Very Very Nice Friendly Helpful He’s the Best +10

Terri was amazing! So very helpful and helped us pick out the perfect pieces. Highly recommend her!

Nermin was amazing he took time to explain to me and help choose the right living room furniture he went above and beyond thank you so much Nermin

We purchased a new bedroom set, mattress, pillows, protector and sheet sets at Ashley Furniture-Fridley. Tomas Smaby and Maurice C. were great to work with. Both were exceptional, had great customer service, were very professional, very knowledgeable about the products and they were not pushy. I highly recommend them and this store.

My experience was the BEST QUALITY SERVICE. I received 5 star treatment from Tomas Smaby. He was very knowledgeable and helpful in my choice of furniture pieces. I will be going back to Ashley Furniture for additional pieces in the future. Tomas is a GREAT ASSET for Ashley Furniture. I WILL BE TELLING OTHERS to go to Ashley Furniture and they should ask for Tomas.

We were very happy with the service and help we received from Tomas Smaby and Maurice C. They were very professional and knowledgeable of the product. We compared prices for the items we were looking at and Ashley had the better price.

Nermin was our salesman and he was excellent. Very patient as we were shopping with a 3 year old who wanted to play on everything. I really enjoyed that he let us wander around and shop but checked on us regularly if we needed anything.

I really appreciate how much time Tom spent with me today. He was very helpful. It was a pleasure doing business with Tom!

I meet Sam yesterday such a nice person helped me get the bedroom set that I really wanted great customer service

Super helpful, goes out of his way to find what we were looking for.

Tom was awesome in helping me find me couch!!

Tom and Toya helped with a furniture purchase and did a fantastic job. Definitely made the purchase from Ashley more enjoyable.

Great service very friendly

I Bought $2378 of furniture on 1/10/24 One piece was to big so I returned it on 1/11/23 for a total of $648. Because I paid with cash it took them two weeks to mail me the refund and the post office 5 days to deliver the check. Almost 3 weeks to get a refund is WAY to long. They said it always take 3 weeks for a refund.

Honestly, we came into this location simply to test out a couch I wanted from a friend who's the manager at a competitor who was going to get me a good deal on it but they didn't carry that couch in their store and these guys did. We were greeted by Tomas who was very friendly and helpful and answered all our questions about the couch despite the fact I even informed him that we were there just to simply try it out and I was getting from said competitor. We ended up buying the couch through Tomas and Ashley Furniture instead! Would easily and highly recommend these guys. Thank you Ashley and an even bigger thank you to Tomas

Don’t buy their protection package!!! It’s a waste of money. When you need it, they won’t approve it and say that whatever the damage is, isn’t covered.

Incredible service. Tom Smaby answered all my questions and made himself available within seconds whenever i had another question. I never felt pestered or pressured into anything and the price/quality of the couch is on point.

Tom was very helpful and welcoming, worked with me and my wife to find our dining set. Mubarak family

Evelyn and Kathy were AMAZING!!! They were able to help me pick out items over the phone and get my order in from out of state. HIGHLY RECOMMENDED!!

Tom S. did a wonderful job helping me pick out living room and dining room furniture. Especially helping me find diningroom chairs that I loved! Thanks Tom!

Just came out of Ashley in Fridley with a great experience! I was looking to replace a recliner and I asked the sales associate, Riley, who approached me where they were. Riley quickly showed me where they were and then let me actually go try them out by myself, without him following me around like you would expect. It was refreshing! I had just come from from a competitor store in which the sales associate did just that. Trying to strike up conversation the entire time. I'll I wanted was to listen to my music while I sat, got up, sat in another, stood up, etc. Riley let me experience each chair within my natural comfort level. After a bit he checked up on me in a very non-pushy manor, and I actually responded well to this style. I asked a few simple questions which led into a great conversation. I found 3 chairs I liked that I WILL be bringing my wife back to show her. Thank you Riley and thank you Ashley Homestore for having an inviting atmosphere.

I just got a sofa with Tomas—he was professional and friendly from the minute we walked in the door to stepping out! He listened to my requests for what I was hoping to get, and was a good balance of informative and personable. Will be glad to come back here again when I need something new—thanks Tom!

Evelyn was amazing! Totally assisted me with all my questions and made me feel really special! Thank you so much sweetie !

Brady helped us buy a couch, loveseat, and ottoman at Ashley in Fridley. He was very kind, helpful, and knowledgeable. Brady answered all of our questions, priced everything in front of us so we new all exact costs. Overall great experience because of the positive attitude, helpfulness, and pricing.

Helpful staff reasonably distant but available for questions. Pricing is reasonable.

Decent selection but it’s very chaotically laid out with different items strewn about the store. We were looking for a kitchen table but none of them had dimensions listed on the price placard which is a massive oversight to me unless everyone is expected to bring in tape measures.

Tomas Smaby was great to work with while shopping for a new living room entertainment center and couch! He gave us great direction on navigating the store when we first entered the building but wasn’t a hovering sales person like we experienced at the other furniture stores we visited over the weekend. Thank you Tom for helping us make a great decision on furnishing our home!

Tyler is good customer service, he show me what want and need.

Top 3 worst experience in the last 25 years. Waited 1hour 10min to get 3 lightweight outdoor wicker items off the showroom floor into my truck…..and this is after we already told the sales lady we will be back in an hour to pick them up…..just completely ridiculous. There were 7 sales people standing around doing NOTHING(3 sitting on their phones talking about fantasy football) and nobody was smart enough to have the things we bought ready for pickup? 6 other cars showed up AFTER we did and got their items while we waited….and waited. So after 30min I go back in the showroom and more standing around doing nothing. “Hey can one of you 7 people help to get those items in my truck? They are 30ft from the front door and weight about 20lbs. I’ve been waiting 30min already” “Nope…you have to wait for it to go through customer pickup cause it’s a federal crime to allow it to go out the front door”. What?! Bottom line….I was the next person in line and watched 6 other cars drive up, hand them paper and get there stuff and drive away. You don’t just keep getting the items that are closer/faster while a customer is waiting for over an hour.

Had to go here to get the chairs we purchased in Woodbury. Or wait for them to remember to put them on a truck.

They have good values but you have to find them. What's on the floor is not necessarily what they have in the distribution center values. Better than many furniture stores though.

Ms.terry was very helpful

We had a great experience furniture shopping! Tom S. was super helpful and kept it real with us. Ultimately we’re very happy with the choices we made for our sectional and couldn’t have done it without Tom.

Great experience with Tom at the Ashley store in Fridley, MN. He’s the store manager. Gave lots of good information and ideas and also let me wander and look and think about purchase on my own time. He was very friendly and easy to talk too. Fun experience buying furniture which is not my easiest thing to do.

Better off calling the store first if you see something online you like. Drove all the way there because we saw 2 futons we liked for a dorm room and those 2 did not say online only like the others did. They asked which store did we want to shop at and chose this location and they showed up for this location. Go to the store and the guy at the door was rude and said they were online only and said let me see your phone to show you that. If they are online only then it should say that on them like the others did not ask you which store to buy them at.

When shopping for furniture for my son’s relocation from TN to MN, we reached out to Tom Smaby because he had good sales reviews. He was exceptional!! We ordered everything by phone having never met him or been in his place of business. He was personal, caring, helpful and trustworthy. He was very responsive to all texts and emails, helped us with delivery coordination with a move in date and even followed up after delivery. When we finally made it to MN we went by to meet him at his store and he assisted us in one last purchase. He definitely understands the meaning of costumer service and went the extra mile for us. We would highly recommend him to anyone.

Tom was super helpful in guiding us through all the customizable options at Ashley.

I had a very good experience. I am very satisfied with the excellent customer service and the staff working at this location.

Terri Trudeau helped us purchase a new couch and made it a fantastic experience! She was welcoming, helpful, and very knowledgeable about the different sales, helping us get the best deal. She also walked us through how our protection plans work for this new piece of furniture as well as our previous furniture. We didn't feel pressured or like we were being watched like we have in different furniture stores. Instead, Terri was always there if we needed help or had questions which made us feel much more comfortable.

Evelyn was so nice, she helped us from the entrance and spend almost 2 hours , showed all varieties of sofa, we are very pleased with her service and work ethics. Manager tom was also very nice he helped a lot with our purchase

Ashley furniture was the first place out of 6 or 8 places that we shopped. Immediately we were greeted at the door and given the info that we needed for what sales were going on and where everything 2as located throughout the store. The prices were clear and fairly reasonable with the sales they had going on. We weren't hounded or bothered and we were able to shop in peace. After we price shopped around, we decided that Ashley was the bang for the buck. When we went back to finalize our purchase, Tom Smaby greeted us and allowed us to do what we needed to do before sitting down with him. He was helpful and professional throughout th3 process. We are very satisfied with that shopping experience. The other stores had sales people bother us and try to push sales onto us, and some places had sales and price tags that weren't clear. 10/10 would recommend Ashley furniture.

Quality furniture, great prices and salesman Tom was super helpful!!!

Great experience at Ashley. Tom S. Was very helpful/knowledgeable. Was very personable and allowed us to browse at our own pace. Would definitely recommend this store to anyone looking for solid furniture for a good price. Make sure you ask for Tom!

We were referred to Tom, he was amazing! Very knowledgeable about everything and was super helpful with finding chairs and a sectional. Any questions we had he was there to answer.

I am beyond happy with our purchase. We could not have picked what was perfect for us if it wasn’t for Tom Smaby. There was no pressure & he let us just roam. When we were done looking and ready to purchase our things I told him I was looking for something that I saw but wasn’t sure about the color. Low & behold he led us to exactly what I was looking for. Thanks Tom for making our day!!

Make sure to see BRADY- he was extremely pleasant and easy to work with! Highly recommend shopping at this location.

Whatever you do DO NOT PURCHASE the Guardian Protection Plan. I purchased furniture 14 month's ago along with the pet protection plan, long story short my newborn puppy bit a hole in the fabric I submitted a claim over a month ago and I'm still getting the run around on getting it repaired or replaced. The staff at the Fridley location is of no help and didn't show any type of compassion or interest in helping me but thought I would find comfort in saying that this is not the first complaint they received about Guardian. So either stop selling the protection plan or work with a company that will actuality honor the warranty what waste of money

Yes Indeed, Ashley is the Largest Furniture Brand in the World🙂 Great collection, friendly sales executives and the BeST Price is Guaranteed, ALWAYS!!! I wish they handled the delivery too and not outsourced it to vendors who at times can be rude and not helpful during the setup which is the actual step where we realize the value of the furniture purchased.

My partner and I recently purchased some furniture from the Ashley store in Fridley, MN. We were helped by a sales associate named Brady. We had to make 2 trips to Ashley because we didn't measure properly, couldn't fit our first order down our stairs, and had to return it. Brady handled it a champ! We were very impressed with him, and very satisfied with the help he provided. I never thought I'd be recommending a furniture store, but I do recommend this one!

Tom’s service was top notch! And we got a great deal on a beautiful sofa.

Tom. S was awesome! Knowledgeable! He didn’t follow us around. Any questions we had he answered.

Moe and Tom were great! Very welcoming informative, and friendly! Outstanding customer service

Tom and Moe was just amazing, customer service was amazing. Highly highly recommended!!!

I had a good experience with the sales person, and I liked their selection but the customer service has been abysmal. The motor in my couch broke about 2 months after purchase. Almost a year and a dozen calls later, my tickets have been closed or forgotten about multiple times and I still have a broken couch. It was also the second time the same motor broke, so I don't trust the quality much either.

Tom was an excellent sales consultant. Treated us with dignity and respect. He was very knowledgable and gave impeccable suggestions. We will be back!!!!

Tomas S. was extremely helpful, friendly, and informative. Excellent customer service!!!

Tomas S was great!!

I love ashley furniture thry always have quality and fashionable items. Today was wonderful I was provided the best service from Tom S. My mom and I left very happy with our experience. Took us 2 days to decide he was patient and knowledgeable. When it was time to show the husbands they also felt very informed and satisfied. Thanks Tom S and the young lady behind the counter were absolute jewels. I will definitely be back

Brady was so helpful and patient with me he showed me exactly what I was looking.

Today my husband and I had the best experience. We walked in the doors and immediately were greeted by Tom. Tom cared about what we were looking for, found multiple options, gave us time to think about our decision. His knowledge about the product in the store was amazing. . Most of all he saw us as a customer, spoke to us with respect and kindness. This is the store we will come back to over and over again!

Tom was amazing

Tom S did such amazing job with assisting us and answering any question we had. He was friend and welcoming. Thank you Tom! Ashley Furniture is lucky to have you!

Mike, the salesman was a pleasure to work with. Patient, quick to answer questions and provide suggestions, low pressure sales and excellent customer service.

I put furniture on layaway there and it’s been almost 2 months and these people don’t wanna give my money back I advise people not to put stuff on layaway because they don’t want to give your money back it don’t take two months to send no check in the mail……

He was a very good worker and I think Mr. Tom should get a raise for how good he is at this job

Evelyn Miller is an Amazing consultant, very professional, thorough, patient and answered all our questions. Highly recommend Ashley furniture and ask for Evelyn Miller at the Fridley, MN location.

Evelyn and Brady were amazing at helping bring my furniture vision together! They were both so kind and helpful.

Brady was a great and awesome helper in finding my choice of bed set

We had the strenuous task of furniture shopping for our first apartment. Tomas (the Smabster) was so helpful. He showed us around without lording over us. Would shop here again! Prices are very reasonable.

Brady thanking for yo help and your time

The employee that helped me buy my couch, was so nice, thank you so much Brady, we appreciate it And we are his first sale, and Tom thank you for helping us also.

Tom and Brady were fantastic to work with!

Tom was an excellent helper and has great customer service .

Absolutely excellent!!! BEST service. Tomas and Brady were friendly and very helpful even bringing floor lamps to me !!

Great customer service, quality and pricing!! Tom was awesome as was everyone else.

Evelyn was extremely knowledgeable about the store merchandise. Very pleasant to deal with. No pressure, very kind.

Tom s is awesome!

Tom is a great salesman. Was kind and helpful.

Sam was very helpful!! She made our experience seamless with her outstanding customer service!

Come in and see Tom for your furniture needs he has an amazing sales pitch and will have fun with you. Thanks Tom

Great experience with Tom! Thank you!

My review isn’t to this location but to their online ordering. I ordered online got my shipment in a few days which was perfect. I started putting together my dresser and multiple things were chipped. I got sent the wrong night stand and was told to send it to goodwill taking time and money out of my day . If I order thousands worth of stuff I l expect it to be perfect.

Tom did wonderful job helping me find sofa I like!!

Tomas at the fridley location was amazing! Great service, attitude, & very helpful. Definitely recommend!

My boyfriend and I went in to purchase a mattress and ended up working with Moe. He was great! He had so much info to give us and made sure we had room to discuss and try the beds as many times as we needed to make a good decision. We had been around to a couple stores and we were still a little iffy on the process since it can be such a big choice. But Moe made it so fast and painless. And we feel great about the choice we made and are super excited to have a good bed. It will make such a difference! Thank you!!! We appreciate it!

Tom is a very good salesman, told us about the discounts of the week and helped us find the perfect sectional couch for us !

Tom was very helpful!!

Terri did a great job helping us finding out new couch.

Fast, quick, and very polite. Good experience. Thanks Terri T.

Mike was great ! Gave me “ me time “ to help shop for what I needed ! Thank you !

The bald guy named Tom was so friendly & answered all of our questions to a T. Thank you so much

Tom the best, go see him. Great service. Go see Tom the bald guy!!

We've been working with Terri for several months. She has delivered excellent customer service throughout the process. We highly recommend working with her. She is exceptional. Ty & Tracy from. Brooklyn Park!!!

Tom was very helpful and professional. He helped me with my concerns and answered all of my questions. Plus his customer service is excellent.

Terri is the best! She made the process of getting everything we needed so easy and smooth, will definitely come back!

Great service this is the only place we buy furniture from. Tom was a great help did an amazing job finding us exactly what we were looking for.

Tom gave us amazing service.

Waited over 30 mins to be help, and when I did, I felt rushed. It was a little concerning and confusing as to why I needed to provide my home address, photo driver license with my number, phone number, license plate number and make model and year of my vehicle for a mattress I literally just paid for and picked up within 10 mins... if I had known it took so much personal information to get a mattress, I definitely would have chosen a different store

Wonderful service, knowledgeable, friendly and no pressure. My experience was excellent!

Tom was extremely helpful and made the whole process so easy! This was the 3rd furniture store we’ve been to today and, going forward, I’m starting at Ashley Homestore! Thanks, Tom!

Tom at Ashley furniture was great and would definitely recommend this store!

Tom did a perfect job and I loved the couch that he sold for me Will recommend my friends to come to Ashley’s . Will come again and again.

So nice and helpful and the staff was sooo helpful and nice.

They have good sales. Salespeople are not pushy.

Tom was great, I love him he will do anything to help you what what you need, a great seller

Very nice

Terri was absolutely fabulous! She was knowledgeable and patient while I was trying to figure out what my husband and I needed. Terri was very polite and respectful to my husband and I. The staff that welcomed us back were also very friendly and sent us right to Terri when I came back with my husband to pay for our order. We truly appreciate how helpful Terri was!! We will be back to Terri to get furniture for my son's new home as well! Thank you Terri and the rest of the staff for making our experience wonderful and easy:)

Tom is well educated and new everything about the items we were interested in. he’s nice to work with. i will come back again and make a purchase for sure.

Tom was an awesome salesmen who went above and beyond to help us find our dining room set. We will definitely be back to work with him again. Thanks Tom

Tom was really helpful and we appreciate all he has done for us!

Tom did an exceptional job so tell him he is cool

Gilbert was so helpful with the purchase of our two ottomans today. He had such fun energy and really knew his stuff. We will be back to visit him!!! Best salesman we’ve ever experienced!!!

The team at Ashley has been AMAZING! So helpful! Mo and Kathy spent a lot of time answering my endless questions, which helped me decide on the perfect mattress…a Tempur-pedic! Ted and Tom helped me select the most beautiful bedroom set to accompany my new mattress. They offered great financing and were terrific in setting up a delivery date that was convenient for me. I could not have asked to work with nicer people and for a better overall experience. I highly recommend this location and team for your furniture needs!

We had a great visit with Terri at the Fridley Ashley's furniture location. She was knowledgeable and helped us figure out what would work in our space. She checked in a few times and then respected our time and gave us a chance to think/look around before deciding. Appreciate her kindness and patience with us.

Terri at Fridley show room was very helpful. I highly recommend to see her if you are looking for furniture.

Tom was great. Really helpful in customizing a sectional for my space.

Tom S did a great job helping us find a sectional!

I went Ashley Fridley a guy named Tom help me and my friend he was very nice and helpful and I can’t wait to get my furniture they have good customer service!!!!

Tom was great he helped us and was very fast and efficient when filling out the paperwork. We will definitely return next time we need any furniture! Thanks, again.

Tom is the best. You need to go see Tom. And he’s mad funny

Just purchased my first ever couch from Ashley! Tom S. was great!!! Very informative & kind!

Had a good experience here. I like the selection and quality here much better than the Albertville outlet. We had a store credit from previous purchase of extended warranty we never used. Looked around for an ottoman. Salesman offered the floor model at a nice discount which was great. We also got a fantastic wall clock that gets lots of compliments! Furniture pickup could be better. Long wait to get furniture brought out and loaded. But it worked out.. Just be prepared to wait up to 30 minutes for your stuff to be ready. Maybe read a book while you wait.. Lol!

Tom was super helpful! Great service.

Tom was the best.

Tom smabey was incredibly helpful finding exactly what my mom wanted/needed for her small space. He was very personable and friendly. Will be back when I need furniture for My house.

Very pleased with our shopping experience at Ashley Furniture. We were welcomed into the store by Tom, who was very friendly and quite helpful in communicating our payment options as soon-to-be homeowners about to close on our first home. Kathy helped us choose a Tempur-Pedic mattress, and she was so very knowledgeable and friendly! Tom made sure we’d be taken care of across the street at Furniture Mart as well, by texting Hector (store manager) before we left the store. Great customer service!

Tom at Ashley’s furniture gave us such great service and made the process much easier for us. I would 100% recommend. Ask for Tom!

Tom offered very wonderful service. I highly recommend him and this store! GO SEE TOM!!

Tom was so helpful and patient with us while we were picking up our new mattress. Wonderful customer service here! We will be loyal shoppers here on out!

Tom at Fridley was very friendly and knowledgeable! Was very helpful and made it it easy for is to make a decision. Great customer service! Would definitely recommend!

Tom was a very helpful salesman will be back again

Tom is a nice person and he gives great service. If I could I would come again .

Very nice

Great service from Tom!!!

Was greeted by a very charming salesman named Tom - he treated me like we were old friends and made me feel so welcomed. The showroom floor was beautiful and clean. He was extremely knowledgeable about the furniture and was just a pleasure to work with. I will definitely come back and request to work with him again! Definitely a 5 out of 5!! Thank you Tom! Keep up what you are doing!

Great people and great furniture!

Tom was the best today. He was very handsome as well...Great service.Thanks again...

Didn’t have our couch in stock, but he insured we get it soon as possible anyway. Also made sure we got our bed and whatnot.

Tom was a pleasure to work with. Told him our concerns. Told us what should or shouldn’t work for. Gave us a few pieces to look at. Let us do our thing. Found us a deal. Left happy with our new furniture.

Tom at Ashley Furniture in Fridley was awesome! He was extremely helpful and knowledgeable. He helped us find the exact couch that fits my space. Highly recommend!

I want to thank Tom for the special care and extra time I was given. It’s not that common in today’s pace to have the TLC. I couldn't be more happier . I will for sure recommend Ashley furniture . Especially the Fridley location ,and also ask for Tom S.😄

Their movers damaged many walls in our home and they have yet to take care of our damages. They are referring us to the third party movers and although we've sent them everything twice they still have not repaired the damages. Do not pay to have your furniture moved. You will 100% regret it and Ashleys does not care to stand behind the movers they sublet to. Also, don't reply to this telling me to contact your customer service team. We've been dealing with Alex and have yet to hear back from her. Surprise surprise.

Spendy...the items now are like vintage and not new looking or modern at all. If I wanted to have a torn paint old looking desk, I would go get the one out of my inlaws attic! They used to have good items, I still have a glass table I bought at an Ashley's a few years ago and I had gun metal bed frame that was really cool. I do have a mattress and pillow from there a bought a few years ago that is working out well. Items change all the time. Each to there own I guess 🤷

Tom was amazing!! He helped me with all my shopping needs. I was in and out quickly. Overall great experience!

Tom is incredibly helpful. He made our shopping experience very enjoyable and easy. As soon as we walked inside he was there to help. He showed us all the options without making us feel pressured to buy anything. 100% recommend.

Fridley Store: The salespeople involved in my relatively small purchase went out of their way to be helpful, all the way through the moment that one of them placed my lamp in my car. Outstanding customer service!

Buyers beware- The people that work here do not know the different between left or right- stop or go. I’ve purchased multiple items and things from Ashley Furniture with no issues in the past. Recently bought a couch, 15 months ago to be exact. We bought the extended warranty for protection, to protect the purchase we just made. Now 15 months later we have a rip in the seam of the couch, leaving a large hole. We go to proceed with doing a claim with the warranty- for them to tell me they don’t cover a rip in the seam. So I reached out to Ashley Furniture to express my concerns. They then tell me the manufacturer warranty on the fabric of the couch is one year. They were unwilling to help us with fixing these issues. I’ve spent thousands of dollars with Ashley Furniture- no longer will return to buy anything else from them!

It is somewhat hard to find options for California King Bed frames, after visiting several furniture stores, we walked into Ashley to discover that every bed set option, they had a California King option. This made our process so easy, find the option you like and order it. Thank you to the Ashley associates that helped us as several of you were involved in our purchase process and it was easy!

Tom is the best! Go check him out At fridley Ashley furniture.

I bought furniture from Ashley and I also purchased a warranty from Ashley and there's been problems with the recliner and Ashley said it's old furniture I purchased 2019

Tom was an amazing Salesperson. We came in looked around and he was the only person who acknowledged us. He also helped us out with a great deal. I look forward to working with him.

Today me and my family came to buy a furniture for our new apartment and Tom helped us greatly. Truly appreciate his service. He was super kind and informative. He helped this trip easy with our 2 kiddos. He was also super friendly and relatable. Next time you come to Ashley’s ask for Tom he’ll help you out.

Tom was amazing. Loved coming here and will continue to come here because of Tom. The experience has been amazing. Had my kids with me and Tom made it a breeze.

Tom was so helpful and set us up with a perfect couch!

Terrible customer service. They gave me the wrong pieces to put a chair together. When I called they said to bring the pieces in to get the right ones. No need to bring the whole chair. I do the 25 minute drive back to them and find out that I was given a completely wrong set of legs. So I asked if I could take the correct set home and Id bring back all the incorrect ones the next day - they said no I jar to go get the chair to change. This is not putting the customer first. As a business owner myself you ALWAYS put the customer first and do the correct thing. We’ve purchased thousands of dollars from them in the past but will never go back after this.

Great experience at Ashley furniture today! I appreciated Tom's service and great attitude.

Tom was very professional and gave great information about the product. I will definitely be back requesting for him. Very efficient and will recommend him to family and friends.

Tom was very helpful and willing to help us with all our questions. He was polite and wonderful. I was happy with his service.

Thank you Tom you are the very best! I've been working with you for about a year now and every outcome has been awesome, amazing and great. Thank you for your time services and kindness. Until next time.

Never again! Was told one time slot then another, didn’t show up for 2 hours later when it was pouring out. We chose this sectional bc it was promised a time slot that would work for us to have people come help. Waste of a day for sure. Called manager never got a follow up. I’m in customer service myself and it started off so great.. then ended not working great!

Our sales person Samantha M was fantastic! Knowledgeable, didn’t pressure us, efficient, and friendly! We had a great experience and would definitely work with her again!

Me and my Husband had a wonderful experience today. Tom Smaby was awesome! We will definitely be back again if we ever need any new furniture or anything else! Ashley furniture definitely has good customer service!

Great value for the blue Darcy living room set.

Kinda hard to get to from the highway. Big store, big parking lot. Staff is friendly.

It is a furniture store.

I appreciated that the sales people let me shop without interruption. Nice selection. But I will be kept waiting for approximately two months for my purchase. That is a big down side.

I think I have only done a review for a business like 3 times in my life but I just had to make this known to everyone! Sam is AMAZING not only was she patient and helpful, she was funny and caring. I have been so indecisive and back n forth with my purchase and she has calmed me down and assisted me with my purchase through and through. Thank you Sam!!

Friendly staff, helped us find exactly what we were looking for.

Bought a bedroom set with 5 years protection warranty. Dresser ended up breaking after 2 year. warranty saying they don’t cover certain damages. Save your time and money and purchase somewhere else.

Great service...knowledgeable staff.

Nermin is wonderful! I'm moving from CT to MN next week and wanted some information about the Calion sofa. Nermin not only answered my questions, but went to the warehouse to take a picture of the sofa next to an ottoman that I was interested in. He sent me the photo and I could see that the colors didn't quite match. But the very good news was that the sofa is in stock and can be delivered to my new home just a few days after I arrive. Plus I got a slightly lower price than the one I saw online. I'm very happy that Nerwin took my call! Thank you, Fridley Ashley Furniture.

Excellent service. Someone greets you as you walk in.

Went with my wife to buy a couch and ended up buying a great piece along with an entertainment center. Tom was a great help with our purchase from the moment we walked in to finishing up the purchase. Tom was very kind and informative. I haven't had this best of an experience in awhile!

Wonderful customer service! Tom S. Was very knowledgeable and helped us through the whole process.

Went in to just window shop and found the couch of my dreams. Tom was the associate that helped me and he was delightful and easygoing. He first greeted me when I came in but did not hound me giving me my time to look around. When I did find the couch he answered all of my questions and got me checked out quickly. It was the easiest furniture shopping experience of my life.

We went to pick up a pillow we ordered. When we came in, we asked the woman in the front of the store where we could pick it up. Without barely taking her eyes off her phone she said customer pickup. We asked her where that was, and she sighed so loud, put down her phone, and rudely told us we needed to drive to the back of the building. I mean who would know that if you’ve never picked anything up from there before? The gentleman that helped us pick out our bed and pillow was great, but I don’t think we will come here again if we are going to be treated like that. And to the employee that was rude to us, sorry we made you get off of your phone and do your job 🙄

The sales clerk showed us where the item we were looking for was. then turned around and left. We saw him helping someone else when we decided to leave.

Great experience & Gilbert in sales was phenomenal! Highly recommend him!

Floor staff was very nice and offered to look in several items to help us find best option.

Efficient and professional sales people, helpful and knowledgeable. Ask for Shame or Nemir.

Had decent stock of inventory at their warehouse in fridley. Nice staff and helped me find what I was looking for

Please ask for Tom! He was amazing, he helped with picking out the perfect mattress for me and my hubby, and went up and beyond for our base delivery. Our base was on back order but Tom was able to get our base sooner than expected. Thank you Tom for all of your help. Update: When our base was delivered they scratched our footboard and baseboard! When our base was set up they didn’t set the base up correctly, some of the features wasn’t working so we assumed that the base was broke and called in to customer support. Turns out they didn’t install it correctly so we had to reinstall the base which wasn’t bad but for the amount that we paid we were not happy about that. Secondly, when the base was installed they scratched the sides of the bed frame. So we have some very noticeable holes and scratches on the side. We reached out to customer support as well. In which they told us that we would have to get a completely new one installed! It’s been a run around with this. And for the amount that was paid we were not expecting the carelessness. Still waiting on a call from management to see if they can accommodate for this!

Got a bedroom set ordered from the manager Tom. He was so helpful and got exactly what i wanted and got it delivered to me so quickly! Highly recommended working with Tom!

Went in today to look for a new couch and Tom was so nice and very helpful ! He made sure we got the best deal possible if you are looking for any furniture go see Tom !

Ordered a couch back in December 2021, it's mid March 2022 and they still don't know when it will be delivered? This place is a joke Would recommend shopping elsewhere!

Nice furniture ❤ and excellent service, but you have to wait a long time for delivery. 😞

Had a problem with shipping and Tom the manager took care of it. Great customer service.

I purchased a dining room set from Ted M. at Ashley Homestore on 11/1/21. All item except the bench was instock. Ted assured it will only take 2 week top for the bench to come in. I called 2 weeks later now Ted informs me it won't be in until March 2022 and there were 40+ customers waiting for the same item. After calling twice this week, I am being told it will come in June. I canceled the order and requested a refund right away and will be monitoring my banking account for the refund since other reviews stated issues with their refund. I would never have bought this dining room set had i know this was the outcome. This business is very, very shady and will give you the run around. Customers service needs to improve, I talked to a lady and she did nothing but told me she would have Ted call back to which he never did. Seems like the sales associates should only handle their customers inquires.

Thank you Tom s for your excellent customer service

Tom s was very helpful and amazing

Tom, was great and so knowledgeable, we got some new furniture coming soon. Ask about the extended warranty program, if you don't use it you won't lose it. Yes Yes thank again continued Blessings always.. 😇

Nermin is the best and easy to deal with very friendly kind respectful I will recommend him 💯 he explained everything nice amd easy we loved his hospitality

Shopping for furniture at ANY store is a nightmare due to covid, shipping challenges & very low inventory. That said, BRAVO to the store mgr Tom Smaby for EXCEPTIONAL commitment to service! When shopping elsewhere the sales teams have been very disengaged. Yet Tom had so much knowledge, great energy and made me feel like he sincerely cared about my experience. Wasn't able to get much product, yet it certainly wasn't lack of effort. Thank you Tom! I will be back.

They have preferred customers they want to help. I watched as they picked and choose who they talked to and walked to those People. Others and including myself they didn't want to really talk to and help. Even when I went to get help they looked at each other. Disappointed

Good prices

I love ❤ this place

Great respawn products

I would never shop with Ashley Homestore again.. the sales guy I dealt with was nice , but everything else was horrible. I had to wait 3 extra weeks to get my furniture and then when I got my furniture, twice the delivery guys didn’t want to do their jobs. The first guy was running behind and made up a lie about how he couldn’t get the furniture in . ( 2guys came the next day an got the same furniture in). The second time the dispatch lady called me and told me that movers were downstairs.. So I start walking downstairs to let in and also asking the dispatch lady why didn’t they just ring the doorbell?? As I’m walking down the stairs these guys are pulling off. LONG STORY SHORT.. WORST SERVICE EVER 😡😡

I was so excited because I haven't been here in awhile nor have I bought anything till now but I was so satisfied with the deals and discount that I've seen here plus the experience was awesome 😎 the services was amazing also had plenty of laugh's. Thank you Semsudin Dzihic who helped me with his expertise you we're incredible.

I brought sectional couch and put insurance on the item. I try claim the damage and I kept getting denied for my claim. Then I ask for a refund on my insurance and I was getting the run around . By Ashley employee. Then when they agree to a refund. Me they prorate my money . This sectional is not a year old .. I would never ever purchase anything from Ashley furniture again. 🤔💯.

If a tiny guy named Mike approaches you, run. Caught him in a lie and he instantly became combative - he even chased me down to continue to argue as I headed for the door. Extremely unprofessional. I definitely won't be back.

Moe helped us out he was very knowledgeable about the furniture we bought. Thanks Moe

Got some furniture

Is it really nice experience very helpful people the guy Tom was perfect salesman

My husband and I went into Ashley Home Store in Fridley feeling a little defeated because we were hoping to find some new furniture for our new house and everywhere we had gone had nothing in stock. We were told it could be up to 6 months until we could get certain items. Tyler B welcomed us into the store and was just wonderful to work with. He gave us so much great information on all the pieces we were looking at and was able to give us great deals on the items we liked. Not only that but the furniture will be delivered to our new home after we close. No waiting on anything. Thanks Tyler for all your help!

Got a very nice new sofa at a great price. Terri was great: she was friendly, patient, answered all my questions, and made sure I got the best price. Highly recommended.

Great furniture store! a whole lot better than Hom Furniture that’s for sure! So my husband and I went to this furniture store to looking for a dining table, we was greeted and helped by Tom he was awesome 👏🏾 excellent customer service, and very down to earth, friendly kind of a person, on top of that we were super satisfied with our purchases. Anyone who visits this store ask for Tom!

I first went online to order a new bedroom set but everything was backordered 3-5 mo so I called Ashley HomeStore in Fridley and spoke with Tom who was great! The local Ashley had everything in stock except one dress that I wanted but Tom called around kept me updated throughout the day and was able to find me a showroom model instead so I could complete the set. So happy with my experience today Thank so much!! 😊 😊

My and Wife and I were out and about just to window shop for furniture and decided to check out this store. Our intention was just to look.....that changed, after Gilbert Asuncion( Home Furnishing Consultant) approached us and we started to chat with him, with no pressure to purchasing anything. Gilbert did change our mind and we ended up buying (a sofa set and a sectional) we couldn't be more happy with the decision we made. Gilbert made the process super easy with his professionalism and amazing personally. He's truly amazing!

Great staff and service!

Big

Tom was incredibly fantastic to work with. So kind and helpful, didn't feel any kind of pressure. He listened to our needs and showed us exactly exactly what we were looking for. We furnished our whole 2 bedroom apartment with things from Ashley. He better get a raise!

Muy amable terrivery good service.especially terri.safe and we will be back.thank you terri.

Worst customer service in the whole universe! They have records of your phone number in their system, and if you do have a current order, there is literally no way to reach them! Better purchase online than in store! This place is terrible! Will never transact business with them!

We ordered furniture in June 2021 for our new house in September. Due to covid we wanted to order early. We found 2 love seat and a couch we loved but we ended up finding something else that would work better in our new space. I called on 8/20/2021 to cancel our order and receive our deposit of $500 back. The representative we worked with in June processed the returned. I was informed it would take 5-7 days. I waited till today 9/1/2021 to check up as sometime returns do take a tiny bit. Well he said hmm let me check with our back office and i will get back to you why you haven't received your return. I NEVER GOT A CALL BACK!! I reached out to the support chat and was told to call the central office for assistance. I was informed the order was NEVER cancelled. I now will be waiting another week for the return of the deposit. Would not suggest Nermin to work with.

I purchased a sleeper sofa, ottoman and side chair from two different Ashley stores. Brian, Casey, Mercedes and Tyler were all great in helping me find the exact product and get it delivered or placed on order. They honored online prices where appropriate and I never felt pressure to buy more than I needed.

I bought kids bed, mattress, boxer yesterday noon and i spend around$1800 . today i called them to exchange only the mattress we are not even open the box and not evn 24hours . The sound of a lady who responed my call looks not good and rush to end my call, she said " we are not exchange mattress " . The saller was nice his name is j.

Really appreciated our sales rep, Gilbert. Out of a long day of being tracked and followed around furniture stores, he did a VERY good job of being attentive and fulfilling our needs without hovering. We are enjoying our new couch very much!

We've done multiple business transactions with this store, and particularly with a gentleman named TOM SMABY! After purchasing 14x Decor Photos, 5x tables, 6x outdoor furniture chairs, 6x bar stools, 1x bed, and an arm chair over the last 20 months, we've had nothing but a 10 out of 10 experience. Thank you Tom for you're energetic and professional customer service. Its a bit rare these days. Thank you! We will be back again!

Great customer service!

Gilbert was awesome, very helpful and not pushy at all! 💖 we got some great deals there!

Wonderful experience today at Ashley HomeStore in Fridley. Tom our salesperson was awesome. He answered our questions, let’s us browse, gave good input and was ready to help when we needed him. The sale process was smooth and we are getting delivery right away!! Thank you Tom and Ashley HomeStore!

Ashley is one of the best furniture stores, nicely located. I wish if they bring in new and different furniture.

My husband and I were looking for a new bed. We had searched other stores but didn't find what we were looking for. We decided to try Ashley 's and we were greeted as soon as we stepped inside the store. I appreciate that we didn't have to wander around hoping to find someone who could help us. We found a bed that fit our needs and the price wasn't bad. We were able to get financed within 15 minutes. The quality was very good. We were able to get delivery and the removal of our old bed. We're very happy with our experience.

Sam was awesome! We’ve purchased several items from Ashley and it’s because of her amazing customer service!!

I had an excellent experience working with Sam and Ashley furniture fridley. She made my entire experience pain-free. I had multiple issues with getting in my apartment and ended up getting a different apartment. The original sofa I ordered did not fit in the apartment and she helped me re-select a sofa and take care of all of the issues. I highly recommend you use this store and definitely ask for Sam. She has the best customer service I've ever experienced!

We had a very good experience purchasing our dining room set from Nez at Ashley HomeStore today. Everyone was very friendly and we feel that our purchase was an excellent value for a high quality product. Looking forward to doing more business with these folks in the future.

Helpful people..

Just bought a new sofa and Tom smaby greeted us and made the experience perfect. Great attitude, awesome service!! I would highly recommend TOM!!!! THANK YOU TOM

Went to Ashley in Fridley and worked with Tom Smaby and I have to say it's been the absolute best experience I've had. Tom was professional, funny and just awesome to work with. I would highly recommend Tom and Ashley furniture. Oh Hugo the delivery driver ended our expectations class service. Go see Tom if you need furniture!!

My husband and I spent some time in the Ashley Homestore in Fridley, MN, this past Sunday, 5/30/2021 and I just have to share the experience. I was in pursuit of three specific furniture items. This was my first experience shopping at an Ashley Homestore. I did end up with the items I had in mind and give full credit to Tyler Boshart (Ashley Furnishing Consultant) for a shopping experience that was a cut above any previous experiences. Tyler was courteous, extremely helpful, answered all our questions, gave us his full attention and provided us detailed information about the expected delivery dates and pick-up process for items that were ordered. We were very pleased with the Customer Service and enjoyed his humor, too. We will definitely return for future furniture purchases and seek out Tyler when we do.

Tom, our salesman, was awesome! He was very helpful, knowledgeable, and had just the right approach in serving us. He didn't pressure, gave us time to just browse, and was always ready to help. We ended up purchasing quite a few pieces of furniture and couldn't be happier with the styling and the value. Highly recommend! Thanks Tom!

Damaged item, rude associate, and missing item from my delivery. Just a frustration overall, with no resolution to my issues at this point!

Was looking to buy a couch for my apartment- took a while to find an associate but found Tom S and he was great to work with. He was personable, funny and didn’t pressure us at all. After finding the couch I wanted Tom answered our questions and we had everything purchased in about 15 minutes. Would recommend shopping with him, I’ll go back to find him for my next furniture needs! Thanks!

Very helpful staff Nez checked on us but did not hover. He answered all our questions and helped us make our purchases. Excited for the end tables to come in.

My experience was a good one. I was greeted at the entrance by an associate who was very welcoming. No pressure from the sales staff, when i was ready to checkout it was also a good experience. I will return there for any furniture needs.

Huge place, nice furniture

Very good customer service.

My boyfriend and I had a wonderful experience with Tom Smaby! He helped us with all of our questions and showed us many different options. With Tom’s guidance, we were able to find the perfect sectional and coffee table set for us! Would definitely recommend Ashley Furniture - Fridley and Tom Smaby!

Thanks for honoring the pricing we found online while shopping on your store. We were only looking, but couldn't pass up the deal that we found.

Tom Smaby helped us out, and he was a pleasure to work with. He is very friendly and helped us to get a good deal on a couch. No complaints on our end.

Edit: I left the review on Saturday night and had a voicemail message Sunday morning, only a few minutes after the store opened from Tom. We were able to quickly resolve the issue and I have a new delivery date set for a new set of chairs at no cost. I didn't think anything could be done about this but I am satisfied that we were able to figure it out I bought a couch here years ago and was very satisfied with the process, including the shopping/browsing process. I was glad to see the sales team did not aggressively follow us around the store as they do in other furniture stores. Recently I bought an expensive table and chairs set a few months ago and it was delivered with assembly (the chairs were pre-assembled). After a few months all of the chairs were wobbly. I went to tighten the bolts on the bottom and I noticed several chairs had mismatched hardware so they must have just grabbed whatever parts they could find. One chair had a bolt entirely missing. Half of the chairs had small bits of wood everywhere meaning they missed the hole when drilling. The worst part is half of the bolts on all of the chairs were completely stripped. One of the stripped bolts only made it half way in to the chair leg. I couldn't tighten or loosen them without seriously damaging the chairs.

Had great experience.

Still no updates on my furniture. I’ve been getting the run around since 4/3/2021 and each day I call no one knew that I was waiting on my furniture. I’ve called over 6 times and still nothing. I’ll just take my refund and never shop here ever again. This is unbelievable. Horrible customer service and horrible loaders that break things you paid for and the manager do not care about the customers ... ridiculous!!!

Always having great deals. Service is just ok, but not annoying. My table came in 4 weeks earlier then they said so that's a ++

Big warehouse

The sales guy Michael was great he gave me a tape measure to make sure my couch would fit in my place. And he was very friendly with assisting my.

Went in the first time and was greeted by a guy named Mike. He said if we needed help, he'd be the one to go to. So we go look around and decided on some dressers, came back to him and he asks us who greeted us. Him, duh. Anyways, he then rushes to help us and while helping us, goes to help another family. When we finally got to purchasing, he proceeds to spell my name wrong and can't even pull up my file because they only want one file per customer SO THEN he asks me to finance with them AGAIN even though my account is still active. Then proceeds to tell us to come in the next day to finish things up and rushes to help the other family. THE NEXT DAY... we go back and the office clerk was helping us or so we thought!!! But nothing happened. They found my account, didn't fix it like they said they would. When my items were available to be delivered, I called to schedule and they said nothing had been paid or issued so I got transferred to the corporate office where HOPEFULLY they were able to help. We will see though. As a furniture store where you rely on these sales, I would expect better customer service. When we were in the shop, they had someone's ID in their scanner and didn't return it to the owner. He probably already left the store because no one remember who he was or who helped him since they were all rushing and disorganized.

A nice mix of traditional and contemporary. A little pricier than we hoped.

Tom S. was amazing, helpful and very respectful in giving is time to make our decisions!

Had the opportunity to work with Tom S. Knowledgeable, talented, and the epitome of customer service! When you stop in look for him.

Michael R. was completely professional and very patient with my Wife and I. We had a lot of questions and they were very busy but he took the time and answered every one! Would definitely recommend Ashley Home Furniture!

Bob informed us very well And was their for all our needs Thanks Bob

Staff was attentive and helpful. The store was not overcrowded and social distancing was maintained. This store had many options on furniture for every room. I liked that types of furniture were spread out so you could walk around easily and look at options.

Great customer service, Gina Thomas was really friendly very nice and she was very patient with us great service

Great store ! I was immediately greeted at the door by Gina Thomas I came in for a specific item and she was able to locate item and get me checked out in a jiffy. I will definitely be coming back to my bedroom set!

I’ve been shopping for weeks to furnish my new home. I was frustrated by with the selection at different furniture stores. I couldn’t find everything I wanted at one store until I stopped in at the Ashley store in Fridley. We were greeted immediately by the store manager Tom. He is a great sales person. He is very knowledgeable and super friendly. He was able to help me coordinate all of my choices to match everything thru out the whole house. It’s was refreshing to work with a store manager that was not too busy to help us thru the whole process and not hand us off to a sales person.

Bought a new dresser at Ashley Furniture, love the look. Quick and painless purchase process with quick delivery options. Thanks Gina T. for your help, you were awesome!!

Samantha was amazing! She was super friendly as soon as we walked in. Answered all of our questions and definitely helped out a lot. She made sure she showed us everything we were looking for and we ended up buying what we needed. Thank you Samantha! Ask for her if you’re looking to be satisfied.

I really liked the furniture that they have shamso really helped me find the right thing that I was looking for and he really took his time with me to find the right one so thank you so much I’m definitely going back to Ashley furniture in fridley.

Bought a new sofa sleeper today. Great deal and Samantha was friendly and super helpful!

I was in the store to buy some furniture didn’t really know what to buy or the quality but then Tom Smaby came up and assisted me showing me various kinds of furniture for my home. He was very knowledgeable I told him what I wanted and he showed me different furniture that would work in the space I needed. Thank you Tom I making my experience of buying furniture very easy simple and fun. I will be back if I need any more in the future. I will definitely recommend going to the Ashley store to my friends and family.

Furniture shopping made easy, Tom greeted me at the door welcomed me asked some questions and took me to the perfect living room set,thank you Tom

I shopped with Tyler B and he helped me to find the perfect mattress with my girlfriend. Excellent and informed consultant, the shopping was low pressure and easy to find the perfect thing! I will only be shopping with Tyler in the future!

Excellent and knowledgeable service from the sales consultant Tyler. He made finding the perfect mattress an easy and painless process this past winter, and I have gone to him for all of our furniture needs in years past. It is always a pleasant experience with a consultant like Tyler!

This was the most wonderful mattress shopping experience that I've had in quite a while at least in the past 2 years now when we walked in we went straight to the mattresses Kathy Leaf was amazing in helping us definitely recommend shopping at this friendly location.

Good deals, quality furniture and Fantastic customer service from Semso! Highly recommend this location.

I worked with Shem and he was awesome!!! He helped me set up my living and also got me an awesome deal for a few things!!

Shem helped me out and he was amazing!

Our sales person Tyler was a joy to work with very knowledgeable good conversations and did not pressure us to buy but walked and talked with us till we found the perfect fit. Loving the additions. Will only shop for my furniture needs here and with Tyler.

Tom S. Was super helpful and even ran around the store to try to find one specific pierce for us. Will be returning for sure!

I have been a customer with Ashley furniture Friday location mainly for more then a couple of years now. I only work with semso with anything I need or looking for. He’s never failed me with anything I’m looking for. It is always as easy as me telling him what I might need and he just goes to work Locate multiple furniture items different colors and with prices around my budget. A great sales person he definitely goes above and beyond for all of his customers. same as the rest of his team. The customer service is great at this location, the place is always neat and clean, very professional as expected. Ashley furniture will always have my business.

I personally bought a bed here, Tyler was the one who helped me pick it out. Not only was he very knowledgeable about the furniture, but very friendly and helpful. He was able to explain in excellent detail the ins and outs of all the different brands and types of mattresses. Basically, his oral skills were second to none. Would recommend

I went here and Tyler B. helped me. Would recommend

Just ordered my new couches and I had to wait 13 weeks to get them due to Covid. However, waiting for them was not a problem due to the amazing customer service that we received from Semso. Thank you sir for your service and we will deff come back.

Just recently I made a purchase at Ashley and had a wonderful experience. “ I was not followed around” like at some other places. Two young man Semso and Nermin assisted me in a professional and upbeat manner and made me feel comfortable and welcomed. Definitely going back for some more furniture and will be looking for their assistance. Semso⭐️⭐️⭐️⭐️⭐️ Nermin⭐️⭐️⭐️⭐️⭐️

I had a wonderful experience at Ashley Furniture. I love my new coffee table! I received help from Nermin and Semso they were very patient and had great knowledge of the store. I highly recommend them! Experience 10/10

As a loyal Ashley customer, I am incredibly disappointed by the lack of empathy, customer service, and communication I have received with my current order. Sales rep messed up on our order and there has been no ownership of the mistake. Manager was very rude and dismissive and when asked why we should continue with Ashley, his response was, “So that’s what this is…” very disappointed.

I work with Tom Smaby every time I go to Ashley. He seems to know what I want every time I go into the store. I've been happy with the purchase every time except once and Tom made it right.

I love coming into this store to get good quality furniture with Tom Smaby. Tom has alot of energy and is always giving me excellent service when I come in. I have also recommended that my mother and sister come in to get furniture and he has given them the same quality of service and merchandise. He even helped us with a return when my sister ended up not liking her new mattress.

My husband and I purchase a brown leather sectional November of 2020. We went to the Ashley's furniture store off of 694 in fridley. Our sales representative was Lincoln who advised that due to the pandemic with most likely not receive our furniture until the end of February beginning of march. He also advised he would stay in contact with us and provide us updates. We never heard from ourselves representative nor did we receive any communications from Ashley regarding our sectional. I took it upon myself to call at the end of February and ask for an update they advise that we were six on the list for receiving a sectional. they also advised that our sales representative should be getting in touch with us. a week goes by no response from sales representative nor Ashley so I call again. We were advised that we were third on the list and one of our pieces was on backorder it was also advised that I would be getting a call from our sales representative that Monday. well Monday came and gone no word from the sales representative so I took it upon myself to give Ashley's another phone call. when I got a hold of the sales representative he advised that they had training all day Monday which is why he could not call. It is now March 19th and we have been advised that our sectional is in the store but one piece is on back order and they are not sure what it will be available. Needless to say I will never order from Ashley's furniture again my husband and I will make sure to discourage our friends co-workers and family from purchasing at Ashley's furniture. communication is key all it takes is a simple phone call they keep us updated.

My Husband And I , Were Looking Around For Weeks For An Nice King Size Bedroom Set , Today We Decided To Go Into This Ashley’s Furniture In Fridley Just To Look Around For A Little Bit . Tom S. Greeted Us With Respect And I Loved His Presence , He Worked With Us Even Though He Had A lot Of Things Going On At Once He Never Forgot About Us He Was Patient , Understanding , And Very Honest , Tom Is Awesome And I’ll Recommend Him To Anyone Because He Does Great With Business So We Will Definitely Be Doing Business In The Future With Him , He’s Great At What He Does !!!!!

Told us 2 weeks on our furniture, that was 2 months ago. Seems like they're willing to lie about delivery times, just to make a sale. Will be buying the rest of my furniture elsewhere.

They were all very professional but we personally delt with Britt and she was Amazing! We had ordered a bunk bed and realized the day after that it was a tad bit cheaper online so we went back in to talk with Britt and she was able to give us the price match! I was very thankful for that, and we used that toward a bed set and she priced matched the bed set we had order too! She wasn't pushy and very knowledgeable! Thank you so much!.

I had a great experiense today at this location! Tom Smaby was great to work with and got me in and out VERY quickly. He offered add-ons, but was pushy , which is something I really apprecaite after spending a lot of time looking for the right piece for our new home. We have a lot more home to go and will DEFINITELY be back to see Tom!

My experience with Ashley Furniture has yet to be satisfying. They delivered my furniture incorrectly twice after it took 6 months to get it, very frustrating when you have to take time out of your day. The last straw for me was them not honoring a deal they posted on their website on 2/23/21. I went today to get the deal THEY advertised and the manager was rude about it and told me he would absolutely NOT agree to THEY'RE price listed. How do you not price match your own furniture. I was told to make sure I brought in the advertisement and they would honor it?! Well thanks for nothing, I will not recommend any one else to go there just on my experience.

Not a very well organized store and a leg fell off a table while I was looking at it.

Used to having a sales associate at least greet you or check in with you. That did not happen.

Gina is GREAT to work with !

Great selection, great prices and no pushy sales people. Was a great experience all around.

I thank Semsudin dzihic for all the great help he offered. the hospitality was amazing and I get answers to all my questions, I thank him for being so patient with me, thanks to that I was able to purchase a great family couch and bar table.

I've been to Ashley a few times in the last couple years and purchased furniture a couple times. My experiences have been amazing each time I've purchased a bed, couch, etc. and quite honestly I may have been so entranced by the sales pitch of LeAnn that I've been back just to hear it again and never purchased anything. All and all the delivery worked out great, the sale was smooth and flawless in execution or if you ever want to feel like the only, most important person in the world... Shop for a bed and look for LeAnn!

(Translated by Google) It has very bad signs to access the place (Original) Tiene muy malos señalamientos para acceder al lugar

Samantha Marquardt did such an awesome job on helping us get our sectional couch. She was able to provide all the information we needed to know. We had a great time talking with her. Great customer service!

5 stars for Gilbert! Super helpful, called 3 times over the phone (because I was checking out the Ashley Furniture website) and after he helped make sure we got the right sectional, we closed the sale over the phone.

I work there. Employees are great n so are the sales employees

Great experience mattress shopping. I bought a mattress a year ago and followed asking for my partner's mattress purchase this past weekend. Both times, we were blessed with the sales experience from LeeAnn Sporre. She's very educated and has a wealth of knowledge in sleep science and technology. I really enjoyed her style of building personal stories into the facts and statistics she brought up. It took a few hours to go through and get the full run down on cheap to pricey mattresses but was worth every minute. LeeAnn helped us feel at ease and had no guilting or shaming tactics. I highly recommend Ashley for matress shopping! The show room has lots of furniture options for other rooms in the house!

Friendly staff, great prices!

Amazing service! Gilbert Asuncion was wonderful. I got a bedroom set and was still in and out within a half hour!!

Best customer service ever! Gilbert Asuncion in Fridley location gave us the best customer service and we appreciate that. Thank you

Waited here for 45 minutes for a sales person. They walked right by us every time, to people that looked more wealthy. We came in looking to buy a couch and night stand. But waited and got passed by. A sales person job is to try and sale not walk by the customer dozens of times. We tried to get people's attention and got ignored. People need better training.

The service by Tom and Norman was awesome , they have a great way with words , and very helpful!

Wonderful customer service. Many choices of beautiful furniture to choose from too!

Good variety and good customer service

Great furniture

Absolutely the worst. We were going to buy a mattress online, but Leeann convinced us to come into the store. After getting everything set up, they scheduled delivery for our mattress for Dec 1st with the assistance of Ray. They failed to actually schedule the delivery and are unwilling to make their error right. Will not be buying any more items from this company. If they can't own up to shipping errors, what else won't they own up to? Not worth the risk.

Affordable prices with helpful and friendly staff

It was very pleasant not to have pressure in buying furniture. Was greated and pointed in the direction needed and was asked if there was any questions to look up Ray he was great to work with and no pressure all our questions were answered and we mafe a purchase. Highly recommended. Look up Ray great sales person at this location

Gilbert AKA G-Man is the BEST sales representative among all the Ashley stores in Minnesota. He was very thorough, patient, and honest. 5/5 recommend Ashley in Fridley. They also keep their masks on, unlike in Albertville.

Nermin, Tom, and Semsudin were extremely helpful with helping us find a new bedroom set and mattress! Very friendly guys that deliver awesome customer service! Would definitely recommend shopping at this location and will come back for future furniture needs.

Low stress staff and very informative!

Understood my furniture not being delivered within the time frame anticipated due to COVID. However, the manager sent me a gift card to use toward a future purchase. I went to purchase an area rug which was priced at $189.99. I went to purchase it and found a box cutter had cut through about 6-8 inch length in the middle of the carpet but was still willing to purchase at a much discounted rate along with the gift card. The manager, Tom told me he was already discounting it by the gift card amount and would not discount it even more because they are there to make money. Its difficult to understand why I should pay full price for a damaged carpet, gift card or no gift card. Tom was very rude after we spent extended time trying to complete the transaction and then he told us something completely different and we left without the carpet. I would not shop this location again. Funny thing is we went to another location and they accommodated us and their customer service was exceptional. Long story short I got the carpet I wanted, used the gift card and no damage to this rug for the same price fridley wanted to sell me a damaged one for.

Nice place!

Terrible experience. Would NOT recommend shopping at this particular location. Price match guarantee is up to each individual store, not a blanket policy. When I asked the manager about price matching with a competitor he said and I quote: “Absolutely not.” Customer service is very poor and clearly transactional. Furniture pickup took a half an hour with NO LINE. Worst furniture shopping experience ever.

I’m waiting more than three Months just to deliver three home chairs. There is no information on why even this is happening, no one is caring us about any thing, I would never come here if I would have ever thought like this situation. The quality is nothing if there is no a complementary service. They told us that they are making a delivery on August 29, 2020. We trashed our old chairs for convenient, now our children are sitting down on a cold floors feeling uncomfortable ...... do you think it is enough to say “ it is bcz of pandemic”? Do you think that people have like an anergy to listen your internal problem ?. I hope every one will be informed about what is going on here ..,...

I'm so glad I choose Ashley as my furniture provider. I shopped with them during the pandemic. Their costumer service is outstanding. As soon as you enter to the shop you can see how professional there are. I have been many other famous furniture shops before I went to Ashley and non of them were not able to provide my furniture on time and most of them asked me to wait six months. I understand current situation makes everything harder but I want to appreciate Ashley furniture on your hardworking and full filling our dreams. My sells assistant Nermin did an awesome job and he is a great guy to work with. Delivered furniture as they planned and some came before their estimated time frame. Even the delivery was smooth and they were well trained to do their job. I'm a happy customer. Highly recommend Ashley Furniture.

Gilbert and Tom are great ! Gilbert has been so helpful he deserves a medal for best employee of the month .Tom has been nothing short of caring . There was an issue and Tom corrected it asap .Great team!

We had to wait FOREVER to get anyone to help us pick up our order. Everyone inside the warehouse was in slow motion. We were the first and only ones waiting, but before you knew it, all five spots were filled with waiting customers with no help in site! Frustrating and slow service!

They created you at the door very helpful and good pricing

We recently moved down to the area from Duluth. We did not bring any furniture with due to selling for the move. We went to Home furniture in Plymouth and bought a couch. The salesman said it would arrive in 2 weeks. That was 6 weeks ago. Then we found out our couch wouldn’t arrive until March 2021 if at all due to Covid. We decided to go into Ashley on a whim. Semsudin approached us and was very honest with the furniture market. Instead of saying “ sorry nothing we can do”. He did some research on the couch we were looking for. In a bit of awesome luck he had the same couch, color and chase direction we were exactly looking for. We called Home right then and there and canceled and bought through Semsudin. I think he was just as amazed as we were. Awesome buying experience in this weird time we are living in. Semsudin was excellent in customer service and honesty right away. We will definitely be going back for future furniture.

If i could give 0 stars i would absolute worst customer service EVER the call center is a joke...got scheduled for delivery on a monday called them monday because i had not received a call for drop off times and they find my delivery but tell me it should not have been scheduled on a monday due to them only doing mattress on mondays...then proceeds to tell me its not there problem or fault. And now we will be without furniture even longer or at all if this does not get resolved!

First purchase here. Buying experience was OK. Driving around back to wait 2 hours for 5 cars with loading 5 bays for a twin mattress was rediculous.

The sale department was nice but the picky up very crabby not sure about going there again

Box springs are very affordable

Tom was a great sales man helped me out with everything protection plans and all. All around wonderful experience!

Great customer service even amidst covid 19

Great 👍

We came to the Fridley location searching for a desk this Labor Day weekend. Gilbert was so helpful in quickly answering our questions and doing an inventory search. In less than 5 minutes we had all our questions answered.

WORSE EXPERIENCE EVER WON’T RECOMMEND!! I’m not returning over there as a customer.my family be sitting on the floor for 6week waiting for new living room set then they brought me some ugly color that I didn’t purchase on delivery date. No one seems to help when I called costumer service then I’ve been put on hold for 44 minutes when I called the store then told after that they will call me back which they never did. I had to go to the store myself then was told i won’t get what I paid over $1600 for until late in November and that will be close to 4months from the purchase day. Who do business like Ashley? And the other option is to have another couch send to me I don’t know when ( he will figure out the next day) I don’t recommend this place to anyone to go get their furniture.you will get screwed like me. I’m so upset.

We had looked for weeks to find a couch for our basement. Here we found it in minutes, for a great price. The service was phenomenal. We'll definitely be back

Great staff

Was very helpful

Purchased cute sectional We found the couch online came in to see if it was exactly what we wanted - was in and out in 20 minutes. Love power shopping!!

(Translated by Google) Not bad (Original) No esta mal

We bought a couch from here. We were told it would 2-3 weeks to get it. Said they would call to schedule a delivery time. A month later still no call, no email. Had to call and see what is going on. Than they said it will be 4-8 weeks out still. So we canceled our order. Said it would be 3-4 business days to get our refund. Guess what.. 10 days go by and no refund. We had to go into the store physically and get our ordered canceled. Hopefully we get our money back this time. I would never shop here again. Poor sales, and bad communication. Seems like there trying to pull one over on people.

Jose and his staff at the pickup counter deserve a round of appreciation

See Tom Smaby for excellent customer service! Appreciated his attention to our needs while purchasing our new couches!

I had bedroom furniture delivered about 5 weeks ago and when they brought it into my house they took a chunk of my wall out. The furniture had marks all over it, scratches pieces of wood missing. Then when I went to open one of the drawers the track fell. It wasn't put in correctly. I called there and they stated just keep the furniture and they would reorder new items, which wouldn't be available fir over a month. So today I was supposed to get my furniture and the delivery time frame was between 10:00am and 1:00pm. I called them and asked whats the hold up, the oerson put me on jold for 8 minutes, then stated to me they are running behind and your the last delivery. You would think since I already had a bad experience with them that they would have my furniture delivered first , but no I'm last and now have to wait an extra 30 minutes. With bad experiences I have had with my livingroom furniture and now my bedroom furniture, I will be shopping somewhere else in the future for any other purchases that I make fir my home. They have no respect for yheir customers and don't even try to help with the situation in any way. Or even try to satisfy a customer in some way to make up for their mistakes. Don't shop at Ashley furniture it's not worth the headache or dissatisfaction.

I have never written a review before. It unprofessional when the staff in the front is rude and unprofessional. The staff name is Ashley like the store. I ordered a lot of stuff, waiting for my children to come from vacation. I was moving to a new apartment, I was told I will receive the keys on July 3rd. I was called for delivery I explained my situation, I was told no problem it will be set for July 3rd, if I don't receive the keys in the time slot to call for next day delivery. The apartment was giving me the key at 10am, I called the delivery to inform them the time slot was not going to work, because it was between 8am to 11am. I asked for reschedule, I was told to wait another 5 days for delivery and dismissed me saying too bad that there no nothing they can do for me. As a loyal customer of Ashley I decided to get back my deposit and take my business elsewhere where I will be treated right. It is unfortunate that even no one reached out for inquirie. The respond below from the company, requested for me to provide info the will see what happened. No one reached out.

Completely pathetic experience. Delivery date was missed by two weeks, after weeks of calling the store , they "left my number" to management and you guessed it, weeks went by without a call. Their excuse? They were too busy selling couches that cant even be built until months later. Never shopping with any Ashley again. If you do, dont expect any delivery day remotely close to what they say.

This is the second time we've came back to this store. May I add the staff here is so wonderful and the store is always clean. Ray Miller was the sales associate who helped me and my husband. He even took his time in helping us find the couch we wanted. Great experience and we will be back soon.

Great selection. Good prices. Mercedes was very helpful and friendly.

Great staffs

Fridley store is awesome, such beautiful variety, humongous inventory to choose from, terrific customer service. Plus great deals

So impressed by the customer service at Ashley Furniture! My daughter special ordered a couch there was miscommunication with the order, so the finished product was not what she expected. The manager Ray Miller was AWESOME! He apologized a zillion times and agreed to replace, repair, refund, store credit or money back!! My daughter exchanged very long couch for a dining room table!! The furniture at Ashley Furniture is beautiful but what will keep me as a customer is the customer service! The warm atmosphere, the smiles, the helpfulness, the willingness to make the customer happy is so part of this Ashley Furniture! Again the manager Ray Miller is really great! He should do seminars on customer service 😀! Really a wonderful experience at Ashley Furniture! Thank you Ray Miller!!😊

Furniture looks nice! However, they delivered the wrong furniture, one was broken, and when I called for them to rectify it, they were so rude and not accommodating. I will recommend going over the receipt step by step and ask for what their plans are If they deliver defective furniture.

I'm upset with my furniture delayed delivery, this Covid-19 and somewhat lack of customer service has ruined the excitement and experience.

After ordering a large sectional, the driver showed up alone and refused to honor the "Free In Home" delivery. After attempting to contact the store and leaving messages, which were not returned, he called his boss and the boss said they couldn't comply because he was alone, which wasn't our problem. They also threatened to take the furniture that we purchased away. This was a very unprofessional experience and we have no plans to order from Ashley again. We only wanted what they promised in their policies.

(review edited on 2/10/22) We ordered a new sectional in beginning of Sept 2021. We were told that we could expect it by early Nov 2021. Feb. 2022 rolls around and it just got delivered. Of course it was not the sectional we ordered. We had ordered a full power one and were delivered a manual one. Called Ashley and we are told its their error, but its not in stock so the replacement will have to be reordered. So I imagine with the shipping problems of the last 2 years we will go another 5 months waiting on it. That makes our wait time almost a year to get our new sectional from them. I understand shipping problems now a days, but to not be honest with the original delivery, date, them sending the wrong thing after 5 months I doubt we will be a future customer anymore. We had bought many items from them and the last 2 times were not satisfactory. The other order on a bedroom set we also had to wait for items to come in after part of it was here.

Tyler Boshart has been by far the best salesperson I've met. He went out of the way to help me pick out furniture pieces for my new place and even gave great recommendations on things that the store didn't carry. And I know for a fact that he's a great person because I came in telling him I would buy the furniture online later so he would get no commission out of that sale anyway. The store is also nice, has a great deal to choose from.

Can only go 3 stars on this visit. Don't like being bombarded the minute we walked in. Need to have a different approach. But love the chair we bought

Ted was great!

I love my personal shopper Mercedes. I appreciate her dedication and hard work for assisting me with all of furniture needs!

I found the sales team very helpful.I definitely will be going back to get my living room furniture.

Best customer service ever. Ask for Nermin or his brother...they will take GREAT care of you. They had awesome, honest recommendations for us and we found the perfect couch and loveseat set. VERY happy with Ashley Homestore and we will return! Thank you Dzihic brothers!

Walked in on a mission to buy a specific reclining sectional, drove away 20 min later with it loaded in the back of my pickup truck.

Pat was AWESOME!!!! She was beyond helpful!!! We will come back soon...simply because of her!!

Fantastic customer service representatives on staff at this location. Tom was extremely helpful today. He also matched the online price which save me hundreds. The store was very organized and the staff was readily available. I highly recommend this location for all future Ashley customers living in Minneapolis and the northern suburbs.

I will never buy anything from Ashley Furniture again. Their customer service is AWFUL! I bought a sectional couch in July and the chase cushion zipper broke/all stuffing was coming out. I called Dec 5th to order a replacement cushion. First I was excited to find out it was still under warranty and they would replace the cushion for free. I get a call from Ashley verifying I received a the cushion, um no! The reply, "Sorry mam we accidentally shipped it to our Iowa warehouse, we will ship it to their Fridley, MN location." Weeks pass I follow up to find out it's in Fridley. I drive 30 mins to pick it up, to find out it's nowhere to be found! Call customer service and they said they shipped 4 cushions to my house.....WHAT? A. I don't need 4 cushions, I need the chase lounge cushion. They customer service rep in parts says let me figure it out and I'll call you by the end of the day. That was last week. So as of today Feb. 20th my couch still doesn't have a cushion, no call from customer service and now my couch is ruined b/c I haven't had a proper cushion on the chase part of my couch for over 2 months. Still no resolution!!!!!

Great customer service. We had a great experience purchasing a bed.

The person that help us was super friendly and explained the 30% off discount

Amazing customer service. Sam and Michael Ronnie have been great to work with making sure we got the best on everything.

Talk to the short bald guy. Ask for that or for Tom, either way you will get him. He is very helpful, and works hard to get you what you are looking for at a fair price.

i loved the customer service in the actual store it’s self on the day i purchased a whole apartment worth of furniture. i was told my living room table and two end tables would arrive on 1/30. i asked multiple times are you sure it will be here by then because i move my daughter in on 2/1. i was guaranteed . i received no call this week and now i’m told by feb 13. i would have purchased a more expensive living room set to have it on time. this is unacceptable and customers should not be lied to for a sale. on delivery day with the other furniture the delivery men broke the cabinet i ordered now i’m told the middle of February also. they also said they couldn’t get the couch in the elevator but it is a sectional in multiple pieces. i’m extremely frustrated with the fridley location. when calling the person also laughed and said he has no idea call the sales guy if i have a problem. you have no problem selling the product and lie to get customers to buy. this is not ok.

Nice store. Good service. Didn't have what we were looking for, but a lot of good choices...

Ray Miller was a big help in me finding my furniture,but they can get better on calling when your items are in

We went to the Fridley Ashley looking for a mattress. The woman was very talkative and didn’t really listen to what we were looking for. We felt like we were prisoners to her script. She showed us many mattresses, including exactly what we said we didn’t want. We left there without a mattress, and we are very happy with our purchase from another store. We considered looking for living room furniture at Ashley, but our experience was so bad that we’ll look elsewhere.

Sales associate wasmt pushy or needy at all which I respect being in a similar industry. Worked with us in pricing and savings etc. If the sectional fits in my new space going to be a very happy buyer

I came to this location twice with my boyfriend. Once on Sept 21 and today December 16. Neither days were there lots of people in there, and the sales staff certainly saw us enter and stared at us. I've been wanting to purchase a specific couch for the new home we bought in February, and take advantage of their deals, but no one approached us. Why is this? There are 3 reasons I could possibly think of 1) We're people of color 2) We are younger 3) We're a gay couple. What type of service do you run, and what sort of service is this? I want to buy a couch just like anyone (I've bought from a different location 5 years back) and this is how we are treated? Not even greeted. Extremely disappointed with your sales people.

My kind of store great sale peoples and great prices

So I was told I would get a call when my things come in, that never happened. When I called they were in, not sure when they came in I was told. I said I would pick them up on Friday. I asked what time they were open to pick the item up. The person told me store hours. I get there at 740pm and call the warehouse. Of course no one answered. I got in at 746 to the main entrance after renting a van and driving 35 mintues to be told they close at 745pm. Not once was I apologized to. Not only that but I waited on hold to talk to the manager. After 8 minutes I asked for a call back.....still waiting. DO NOT SHOP AT THIS ASHLEY!

Excellent

Tom (the short bald guy that has pep in his step) is a great person to work with. Experience, knowledge, and attitude are 5 star!

I liked being greeted at the front door. Disappointed store not bigger

Purchased a new mattress for our RV. Ended up with new pillows too. Leeann was friendly and very knowledgeable. The in store price was actually better than online. That and the personal touch and knowledge made the trip worthwhile.

Superb black Friday deals.. we bought a sofa at amazing price...and So many collection

Tom, the bald, funny, awesome salesman, was so awesome, full of energy, kept checking in on us on the busiest day of the year, Black Friday. Highly recommended!!

Not enough staff for black Friday. Their computers also went down so I have to go back to complete my order. Associate's were very friendly and knowledgeable though. Associate's worked well in high stress situation.

I love the furniture here and there is a nice deal going on Ashley now and Black Friday there would be even more nicer deals. Michael the person who works there was very helpful explaining about the things which we required and guided us to choose the best furniture for the best price.!

Tom was really great! Great customer service and hospitality. we will definitely come back and I’d recommend to find Tom here Ashley furniture.

I went to Ashley Furniture with a purchase in mind. I was greeted by Tom, (the short bald guy) as he described himself, which made the experience better, because we love doing business with people with a sense of humor. He was on-point and cut straight to the chase. He asked us what we are looking for and showed us different options. Even allowed us to think on the idea without feeling pressured. He informed us about financing and about the 30 day price match. I ended up spending twice as much because we didn’t want to settle for less and it was well worth every single dollar. Turns out, Tom is the Store Manager. And for good reason he is one. He definitely leads by example when it comes to demonstrating world-class service. We will definitely be back to shop for more! Thank you Tom.

For some reason seller will not try to find you the best deal, they want you to pay full price for furniture even when the price is lower on their website.

Very helpful and not pushy or pushy Awesome customer service from our sales person Nez ozduzen..

Tom Smaby was a great salesman. He was very helpful.

Nicole helped us find a dining room set and bedroom set! Her service was impeccable! We looked all over the city for a dining room set and this location provided the best options! Ask for Nicole when you visit!

The person who helped us made us feel so comfortable. There was so pressure to buy right away. He was very informative and provided more information that is than we expected. We had an amazing experience because of that! 🌹

GILBERT, KIMBERLY AND LEANNE RULE. Super helpful, funny and overall just good souls.

I recently got helped from the salesman/Manager Tom Smaby and he helped me find the perfect sectional for my and my girlfriend. Very happy and will definitely come back again!

Tom and Kim helped me out so much!!! Go see them

I just had an excellent no amazing experience with Travis worthen, He was extremely helpful kind and exemplified great customer service and I definitely would come back. I believe he's phenomenal salesmen that made me feel welcomed overall it all great experience.

Went to the Fridley location and Tom Smaby was awesome with excellent customer services and good recommendation.

Being in the industry it takes a lot for me to write a positive review for a salesperson. But let me just say that Mercedes provided us an outstanding experience today. This was one of those times that I spent more than I was planning to, yet walked away 200% more confident in my purchase than I expected to be. Mercedes was warm, welcoming, friendly, and has a killer smile that sold us almost immediately. To top it off, we found the absolutely PERFECT couch to suit all of our needs and even all our wants - no compromising needed. But let’s be real here, the perfect couch was an added bonus. Meeting Mercedes was the real treat.

You’re better off going to an outlet store that sells their furniture for much, much cheaper. After spending over $1,000 (on sale, even) on a couch, you’d expect it to be in perfect condition when you bring it home and unbox it. Ours had many scuff areas, one of the cushions was formed weird, an area is showing some wood and after having it for a few months the cushions are already getting indents and we don’t even use it very much. A week after we bought it we saw it at an outlet retail store for $300 less and wish I would’ve gone that route. Also, paid extra for warranties but you have to bring the couch all the way to the store in order for them to fix THEIR mistake (pay extra for the warranty, plus have to use your vehicle, gas and time). Makes sense.... never will buy a couch from a box store like this again, it’s a shame they had to scare me away the first time.

Tom smaby was an awesome guy to work with.

Tom Smaby was awesome! Great products and wonderful customer service!

Mina was AMAZING!!! Very cheerful, positive & smiley right when we walked in the door!!! 35% MILITARY DISCOUNT or Sale price... which ever is the cheaper deal, that's what you pay!!! I WILL 100% RECOMMEND MINA if you need or are just taking a look at furniture. This will be my main go to store for any furniture needs or for anyone needing recommendations & as long as Mina is there i will always ask for her! Such AMAZING customer service. Mina you are a wonderful person. NEVER loose that spark, smile, & cheer you have! It made my awful experience leaving me upset with american freight earlier go away. Thank you & God Bless Mina! P.s. I swear this was the 1st time I ever met Mina. I was so blown away by the amazing customer service i wanted to give just as good as a review as the service & treatment we got.

Tom the bomb will make your house the bomb

After calling the store to see if they would honor my work discount with the current discount in store I was told yes! Showed up at the Fridley MN store to show work ID to be told no you did not call us, we would never say yes! Explaining to the associate M several times we called Ashley furniture she denied honoring the discount and when we requested a manager she gave his (Tom S) card and said “there’s the door you can leave!! WOW!!! I’ll be calling the manager to see what he has to say and will update on this review

Great customer service and ray Who is a great salesperson thank you

Went here looking for a new mattress. Leanne helped me find one. She is awesome! She knew what she was talking about. She had great customer service and had a smile on her face the whole time.

Mercedes helped us out so much! She was great about answering questions and giving honest answers. Overall great experience!

Nice inspiring show room. Very nice quality affordable furniture.

Tom Smaby was awesome!! He created us as soon as we walked in. He gave us a great introduction to the store. He wasn’t the hovering sales type. We browsed around and he checked on us just to see how we were doing. He has a great sense of humor and made furniture shopping easy. And to top it off, he also gave us a great deal and would highly recommend!!!!!

I initially went to furniture mart and was never even approached then entire time I was there and then I walked over to Ashley furniture where I felt like I mattered right away Tom Smaby greeted me and took care of me from the start. I told him what I wanted and found something I liked and also customized my couch. He was fantastic and friendly. I would recommend him to anyone!

Mercedes was awesome, walked me through the whole thing, gave me good tips about financing and I got a great deal on a new couch in my budget!

Today I went in to buy a bed. Tom Smaby took great care of us. Answered all our questions and more. I will definitely come back. Thanks for the great service.

Bald Tom is amazing. Best experience I’ve ever had. So knowledgeable and fun to work with! Love this place with all my heart.

Bought furniture for 4 rooms after 2 delivery still don't have everything, 5 weeks later 2 delivery fee. One of my items didn't make the transfer, had to call the store, the sales person said they didn't know, called back to weeks later and was told my item was in but a couple others were on back order, scheduled my delivery and my items never made it, once again no one ever called to tell me again, called to complain and no one seemed to care, paid all in cash so they already got there 💰 they have zero customer service after the sale is done Gets even better, got 50 off in the mail, went in to use it and told I couldn't cause it's already a sales item, everything in the store is always on sale, false advertising and misleading, too many false promises made, never gonna do business there again

Very disappointing customer service and management. They refused to honor their 110% advertised price guarantee. Corrected the issue at another store.

We had a whole snafoo at the store next door, and we decided to try this store instead. We were immediately greeted by Ruben, who was extremely nice and helpful. He sorted everything out for us and didn't complain even though we were really demanding and kind of drove him crazy. I highly recommend, ask for Ruben!!

My experience was amazing! So simple and easy. Walked in and Ruben greeted us right away. He asked what we were looking for and right away he showed us sofas and knew excatly what we were looking for. Even to make me sure of my choice Ruben showed us other options in the style I really didn't want. He was right on the totals and gave me multiple options. I would highly recommend working with Ruben! Definitely a happy customer and will return with my furniture needs!

I’ve been attempting to find a good Furniture store to furnish my new home and after many attempts to purchase furniture I finally found my store. Was greeted by Tom Smaby and it all started, he asked me questions made great suggestions gave me many options to create my dream space. Thank you Tom for being so professional, funny and just great.. I will mention Tom to friends and family for sure. What a great experience...

Tom was amazing. You need furniture you need to see Tom. Wow what a great experience

Good prices

We bought our sectional on 7/5 with an estimate of 7/19 as our delivery date. The salesperson warned us right away that it wouldn't be in by the 19th but the estimate was about 3-4 weeks. He then said he would call us the following Wednesday with a more updated delivery date. Wednesday came and went and he never called us. When we called him, he wasn't there and we had to wait for him to call us back. We called again and he said there wasn't an estimated time yet and he would call us back in a week. Another week goes by and he doesn't call us AGAIN. We call back and he has the nerve to say, "he is pretty sure he called us" and then went on to tell us there was a shipment of our couch coming in that day and to call him back tomorrow. We call back and IT'S THE WRONG COLOR. He then asks me if I want to cancel the order. (NO Gilbert, I don't want to cancel, I want my freaking Sectional). Anyway, I tell him we're going out of town and that my husband will call him back. Josh calls back the next day and it's no longer "the wrong color", but "only half our sectional has arrived and he doesn't know when the other half will come". We go out of town and, of course, our sectional arrives. But because we have to wait to schedule a delivery we will not get our couch until 8/22. This is 2019 so, A: Phones have records of when you call, so don't say you called when you didn't, just admit you forgot about us. B: We have the ability to track anything shipped around the US. Maybe implement this "NEW" technology when promising furniture C: Don't sell a couch with an expected date a Month before you're actually going to be able to deliver it.

We were lucky enough to be guided to the perfect sectional by Tom Smaby. He knew exactly what we wanted and found it for us right away. He also pointed us to a killer deal on Adirondack chairs- we couldn’t pass them up for our cabin. Additionally, he is super nice and fun and made everything feel so easy. We will definitely be back to shop with Tom again!

Always excellent prices. See Tyler bogart. Nice gentlemen.

Lots of great furniture at a reasonable price. The sales associate knew exactly what I wanted and where it was. The back room seemed a little chaotic when I went back to dock for pick up. They were very nice, but had to ask several times my name and what item it was for and I was only one of two people waiting.

Bought some reasonably priced furnishings from Travis and manager, Tom. They were quick to assist, and Ashley was able to support some modifications to get us the ideal set. Thanks!

Ok

Semsudin was fantastic!!! Very easy process and excited for our new purchase!!!

Such a beautiful store was outstanding today!!

Tom smaby was amazing. If you need any furniture, you have to see him. Thank you!

Tom Smaby the best man and good seller.

I came to Ashley Furniture today in Fridley MN and I didn’t think it was possible to get my dream bedroom set but Ruben was so awesome to work with, he made it happen! Thank you so much Ruben for your excellent customer care!! I appreciate all your wonderful work! Thank You, RUBEN!!!!!

Awesome experience. Very helpful staff helped us find exactly what we were looking for. Highly recomend Ashley Home Store.

I worked with Semsudin on the purchase of an entertainment center this morning. He went out of his way to offset an error made on a prior purchase from a different Ashley location. Excellent service.

We had a great experience working with Ted getting a couple pieces of furnature. I would recommend this store to anyone!!!

Ruben Vargas Jr was our sales person today. We purchased living room furniture and my experience was absolutely perfect. We were asked a few questions and then Ruben suggested an area where we picked the perfect furniture for our new living room. It was fast and painless. Thank you for the wonderful experience!

Ruben was very helpful and knowledgeable, did his job very well and sent home two very happy customers with their purchase

Ruben Vargas was a very efficient and very honest person. I will definitely come back here.

Overall, a great mattress buying experience. The sleep specialist, Leeann, was friendly, knowledgeable, and very personable. I definitely would recommend to a friend.

Just met Ruben Vargas today. Very enthusiastic, knowledgeable, friendly. I will definitely contact him when I have more furniture needs. Theresa (Terri) Schalesky

Ruben Vargas was very helpful and wonderful. Be sure to ask for him.

Mercedes was amazing!!! She helped us with everything and got us the best deal. We got everything we needed and didnt have to move anything. Will deffinetly shop here again.

Very nice Stylish Furniture!! Ashley's HomeStore had a large Showroom with a nice Variety of Living Room Sets and Bedroom Sets and an array of Lamps and Pillows, Pictures and other Decorations to add on to your Home!! I purchased a Stone/off White Darcy Sofa for my Living Room and for a great price over Memorial Day Weekend!!

WhenThey did it was a very fast process Busy,No one helped us for a while.

We were helped by Semsudin and he was FANTASTIC! If you go to this store, ask for him!

Semsudin was awesome! He was so knowledgeable and helped me find the perfect couch!

Went in for the Memorial day sale, met Ruben. He was incredibly helpful! Appreciate how patient he was, especially because the store was very busy. He gave us many options after giving him a short of what we were looking for...we left with everything we wanted! Would definitely go back and certainly recommend Ruben!

Tom was super amazing! Fast and friendly service! I’d recommend everyone to come out and shop here! He provided us with great deals and protection for all of our furniture for an affordable and reasonable price! Thanks Tom!

Walked in to Ashley furniture looking for a couch. Semsudin greeted us as we walked in . Very friendly, knowledgeable and freqa great service! We left buying a whole furniture set. Great deals!

I am a very picky purchaser when it comes to furniture and Ruben was so patient and helpful. He walked with us as we looked and helped us make an informed decision. We will definitely return to Ruben at Ashley HomeStore when we are ready for more peices.

It's a bit pricey but was able to get good stuff

Exceptional experience. Leeann in mattresses is amazing! Gilbert and Tom in furniture went above and beyond to get me the furniture I wanted. Highly recommend!

Good service at the pickup warehouse. You can save money picking up your furniture instead of paying for delivery.

I had a positive and refreshing experience here! Ruben Vargas was very courteous & professional in helping me find what I needed, while staying under budget. The furniture here is high quality and reasonably priced. I recently purchase furniture here, as well as a mattress last fall, & both times was a breeze. Highly recommend them!

Worked with Ruben Vargas to select some customized furniture for our rec room. He was very knowledgeable about options and informed us of some options we hadn't even considered. We love the final product and collaboration with Ruben. Thank you so much!

Second purchase from this store and they’re always super helpful and friendly. Tom helped us find the perfect sectional at a great price, he went above and beyond with trying to find discounts and even helped us find a table that went great with our sectional. Definitely will continue to purchase from this store and would strongly recommend looking for Tom, sense of humor made the process of looking for furniture fun and easy. 😊

After disappointing searches for a recliner online and at other local furniture stores, I was pleasantly surprised by the selection and prices at Ashley in Fridley, and even more so by the excellent service. I was greeted at the door by Tom Smaby, who was friendly and knowledgeable without ever being even a slight bit pushy or hovering! I was given plenty of time to look at everything at my own pace and got answers my questions when I was ready. The whole process was very smooth. After getting home, I realized there was a slight issue with the delivery arrangements and emailed Tom. He replied within minutes and took care of everything immediately. Tom is the first person I’ll look for the next time I’m in the market to buy a piece of furniture. Awesome job, Tom!! Keep up the good work!

Great team service. Leeann was very knowledgeable and helpful when it came to finding the right mattress for my girls. She helped me find the better quality at a better price than what I was looking at. Tom was super helpful and willing to go the extra steps to help me find a great bedroom set that fit my budget and that my girls wanted. Nez was also a great help and a friendly face to see on several visits to the store. All in all I got great service.

No service! We were looking for an entertainment center which were dispersed through the store. Not one salesperson offered assistance in the 25 mn we were there. Mid day, mid week and not many customers. It was disappointing.

Store pick up was slow, but good nice staff

Just finished dressing my livingroom

He is courteous and professional and friendly and gave us no pressure to put what we wanted together. I would recommend Reuben to help you find the best furniture .kind and respectful. And knowledgeable

Ruben was phenomenal from the second we got there. We walked in, he greeted us, shook our hands and immediately helped out. We were upfront with a tough budget, tough size needs and he was great. He didn’t try pushing ones completely out of range, the wrong size etc.

(Translated by Google) Wonderful beautiful furniture (Original) Maravillosos muebles muy bonitos

Tom was the best! He was very knowledgeable and had a good sense of humor! They had a wide selection of furniture. If you ever need help as for Tom the short bald guy!

If you need any furniture help ask for Tom. Really helpful, great selection, great pricing. Tom is the best!

Mercedes was great help with getting the couch that fits our needs for the right price.

Vinny Frank was awesome help at the store. He greeted me immediately and helped me find out exactly what I needed for my home. Now my new sofa set is in my home and I couldn’t be happier with the service and product. Great job to the Fridley store!

I was here a few years ago and purchased a dining room set with Vinny, AKA "my cousin Vinny". My husband and I came back and were SO HAPPY that Vinny was still there!!! He was just as friendly as when we had gone in before, and helped us with a new bedroom set!!! We were so happy we told our son and his wife about it, they had just bought a new house, as a young couple they were nervous about furnishing, Vinny put them right at ease and made their buying experience one to remember! Ashley is a good place to buy! When you go, ask for MY COUSIN VINNY, you wont be sorry!!! Thanks Vinny!

Recently my wife and I purchased a new patio set and a couch from Ashley Fridley, the salesperson was so friendly and knowledgeable, Vincent was truly a breath of fresh air to deal with our purchases!

Vinny was amazing! He was so helpful when we purchased our sectional. He did not pressure us, and he made sure we had everything we needed even after delivery. Some leather conditioner was missed in the initial delivery and he made sure someone was out to deliver it to us the next day. We will definitely go back for our next purchase! Thanks, Vin!!

I went to the Ashley Furniture Homestore located in Fridley, MN about a month ago looking at options for new furniture to place in our new home. We went in thinking we would be spending way more than we wanted to. However this was not the case... I met one of the most genuine and honest sales representatives ever. His name was Vincent Frank! We were looking for 2 sectionals, a bed and some dressers. We explained to him what we were looking for as far as style and most importantly durability. He was able to show us in-store models and discussed options for each one. If he didn't have the answer for us... he would find out. My experience with Vincent was awesome. I have shopped at bunch of furniture stores in the Twin Cities and with out a doubt hands down this was the best experience I have ever had. Thank you so much Vincent - we love our furniture and we love doing business with you. Your professionalism, honesty and kindness will no doubt bless you with a successful career! 100% Satisfied! TJS

Helpful but not pushy sales person made us feel welcome

Big selection, big prices, high pressure sales people

Mina was a dream! We felt welcomed and supported by her throughout our first couch buying venture. She gave us the best combination of guidance and availability as well as space for us to browse and process. She helped us to customize our order to fit our needs and we were able to price match for our online offer!

Mercedes was amazing to work with, however when my couch arrived at my home the delivery guys said no more then 10 words to me (which gave me the feeling and impression they are not friendly) did not put down runners or anything to protect my carpet from their wet shoes and they just set everything in the living room had me sign and left. I was left to put it in place, unbag all the cushions and pillows and now to dispose of all the plastic that everything came in.

Great staff, love my furniture, and Ashley mattress

Pricey but they have nice furnitures. Really clean store as well.

Looking forward to my next purchase!

We weren't greeted until we were in the store at least 15 minutes and had walked around. Many sales reps walked passed us. But in the end, when we were finally greeted and helped, we had a good experience. They also honored the online price of the bed frame we wanted and intimately purchased.

I have purchased furniture from Ashley multiple times. Ashley furniture items are not made to last a lifetime. People who expect this will be disappointed. However, their pieces will hold up for a handful of years. I’ve had a couch set from them for almost 7 years now. The couch frame is broken in two places but it’s still functional. I plan to replace in the next couple years.

Love my couch from there, super fast delivery

Purchased our living room and dining room there.

Ted was an amazing help when buying ny first couch! Very friendly service

After Searching all day for a Kitchen Table and Chairs that were too big too small or just too expensive Gilbert helped us find the right set at the right price. Even though there was a small hiccup in our purchase Gilbert made sure we were treated right and got exactly what we wanted. Thank you Gilbert!

Good quality & prices. Service from Mercede was to notch!

We went to pick up 2 recliners. They were fast getting them for us & unpacked them & loaded them in the car for us.

My visit on 01/22/2019 was unpleasant and I will never visit this Ashley store again. Devon Finucane, a floor manager, was verbally abusive and threatening in his behavior. I have never been treated so rudely by anyone, anywhere. Save your money and take your business any place other than this store! The sales person that helped me was very professional and pleasant, however Devon seems to need to be pumped up by mis-treating customers and sales representatives! Save your money and your time by not visiting this store where you will be mistreated in a very unprofessional manner. BUYER BEWARE! If you want to be treated with total disrespect, then Devon will be glad to quote you an unreasonable price and his abusive demeanor is tossed in for free!

I actually work here!! Great furniture, professional, courteous service.

Nice place, friendly staff. Kathy helped us and she was great!!!!

Awesome great experience with blued eyed Tom