Ashley Store Mankato, MN

Chris was awesome! Lots of product on the floor ! Accommodating and took the time to go through everything well!

Great service!! Good prices!!

Amy was very friendly while trying to ring up my purchase and did a great job!

Helpful and informative

We had the pleasure of working with Nassar today at Ashley furniture in Mankato and he was wonderful. He answered all of our questions in a timely manner and in a way that was easy to understand. Highly recommend if you shop here to work with him. Best regards, Dave and Kasey from Jackson!

Terrible customer service. Was told by the seller my package would be dropped off at the door. But apparently when it’s an apartment it gets left in the mailbox area. Which I was not told about. I had to haul everything 3 stories up by myself. Terrible manager, asked me to figure it out myself and hung up on me. Never going back, don’t recommend other people to go either.

Tim was great! We will definitely be back!

I wanted to look at merchandise online. In order to "❤️" an item I have to log in. I don't want to log into a website to simply look at their mattresses. I wanted to submit a suggestion but you can only contact through a phone call or making an appointment, no email. I'm going to skip buying my mattress here because the site is hard to navigate & I don't want to waste time going into the store if they don't have what I want.

Stephanie is verily affable and made our furniture buying experience a pleasure. Highly recommend.

Steph was so fun to work with and did not even care that we were there little after 8 she treated us like couple and not a number or a time card we came in for a beautiful entertainment center and also got a new couch, she even got to mess with my husband who decided to take a break in there massage chair that she control from her cell phone 😂he thought he broke it Thank you Stef and staff at Ashley for a fun easy transaction

My wife and I came in to shop for a mattress and could not have been happier with our experience. A gentleman named Chris took his time with us, was very personable and professional, and explained all of the various features so that we could make an educated decision. I would wholeheartedly recommend this store to anyone who wants a pleasant, professional environment.

Steph was amazing at helping us get the best deals possible! She was very knowledgeable about all the products! Definitely would highly recommend shopping at Ashley Furniture in Mankato!

Today my roomates and I went to go couch looking and immediately were treated by Stephanie in such a lovely way. She treated us with genuine kindness and helped us with all of our questions

Chris and his team are great! Shopping at Ashley is like an experience because all of the staff are so much fun and enjoy what they do. They are all very knowledgeable of their products and help you through the entire process to make a hard decision easy!

Professional

Good people and fair prices. Best experience furniture shopping we’ve had in Mankato!

Tim Vollmer helped my wife and I decide on an amazing purple mattress. He was knowledgeable and incredibly helpful. We will be back to the this location to see Tim when it's time to pick out more household furniture!

We stopped in before getting groceries as we've been looking for a new sectional. The staff were overall very friendly and helpful. We were able to get in, look through the store, purchase our sectional and get out in half an hour.

We just bought a new Ashley sofa and love seat from the Mankato, MN. store. We had the pleasure to work with Stephanie at this store. She was very pleasant and very knowledgeable. We loved dealing with her. We will definitely come back to this store just as we have in past years. Thank you Stephanie for getting us such a great price!

Tim Vollmer was amazing! Great, knowledgeable and fun to work with. Would HIGHLY recommend buying your mattress from this guy!!

I went to Ashley to get a Purple mattress with a bit of a time crunch. When the mattress wouldn't arrive in time by normal delivery means Tim Vollmer went over and above the call of duty by driving to Fridley, picking the mattress and (free) pillows up, and personally delivering them to my house. A true hero. A+ service. Thanks a million!

Been shopping here for years Nasser is amazing, though they have a lot of good staff. Great prices, and they stand behind what they sell. Good customer service overall.

Bought theater seating for the Superbowl. Can't wait.

Had a great experience with Chris! He was super helpful, and we ended up finding a nice chair for my room.

Kenzie at the Ashley HomeStore in Medford was excellent to work with. She went through the entire deletion of sofas to find me what I needed. Afterwards I needed to make a change to the order and was treated very nicely and the refund was promptly given. It was so refreshing to have that high level of service.

Thank you Tim for your great customer service. You really went above and beyond to take care of my problem!!

Product quality of what they sell is less then subpar. Every product we have bought from them (3 couches and 2 recliners) has had some issue within 1-2 years and we were never able to get anything covered. Don’t ever think of wasting your money on the Guardian extra protection they sell either, because it’s a scam! They will find any reason to not cover you.

We bought a couple pieces of furniture today From Ashley Home in Mankato MN and had a great experience. Nasser answered all of our questions and more, very pleasant and professional at his job!

Lots of options but disappointed it would take so long to get the items we wanted. Nice stuff, but needed things sooner than were available.

Nasser was very nice and informative when buying my sectional.

I love Ashley! The employees are helpful and they have some really great deals!!!

Brian and the whole staff are super helpful and friendly. I showed up at 4pm and said I needed 2 mattresses today and 20 minutes later i'm driving home with 2 for less 💰 then I expected.

Brian was very knowledgeable and did an amazing job setting me up with everything I was looking for.

My wife and I went furniture shopping a week or so ago with the intention of purchasing a Recliner and a three piece Sectional. We went to Ashley first because it was closest, and we dealt with Jayme. She was very knowledgeable and helpful, not too pushy, and was able to help us determine what was best for us. Ultimately we ended up looking at a couple other places and calling around finding the lowest prices for the furniture we wanted. We called Jayme to see whatbsort of price matching she could offer because she was by far the best sales representative we had dealt with all day, and she was able to match the lowest prices we found with delivery as well. Very pleased dealing with Jayme and Ashley Furniture.

People friendly and they dont act like car salesman. They let you walk around in peace.

My family has been getting furniture from Ashley since before they moved into the store they are in now. Went in the other week to purchase our son’s 1st “big boy bed” and a new kitchen table and chairs. Tim and Brian did a great job taking care of us. We are super happy with the quality of our choices and the service we received. Always a great experience.

My wife took our stimulus money to Ashley with an eye for a mattress and some other odds and ends. The staff were all amazing. Especially the mattress guy Tim. He got us into a excellent queen size that the wife and I are really enjoying, wink wink. The living room refresh is nice too. Thanks Uncle Joe!

We love the new king adjustable base king we just purchased from Tim Vollmer!

Our sales person Tim Vollmer was amazing throughout our mattress purchasing experience. He listened carefully to what we needed, our budget, and helped us decide on a product that best fit our needs. He even suggested a mattress cover and protector that are beyond compare to any other ones I have owned before. Sales to delivery the process was smooth and seamless. We will definitely be recommending and returning to see Tim in the future.

Great customer service very friends great deals would definitely recommend this place Brian N. Was amazing so happy with my experience

We had a mattress that was under warranty and our account was credited. We went in and purchased a new mattress. Tim told us because of COVID we would be able to keep our old one. Because of what Tim said, I went out and purchased a new bedroom set for the spare room only to have them take our old mattress upon delivering the new one. When I called and spoke to Tim he said that it wasn't on the paperwork and they shouldn't have taken it. I also asked Tim where my $200 gift card was since it had been almost 2 months. Ultimately he said it was taking longer than usual to get due to COVID. Then I spoke to the store manager regarding my mattress and he told me due to warranty they must take it and wouldn't make it right regardless of what Tim said. Fast forward 2 more months and I still didn't get my $200 gift card. Spoke to Tim once again and he forgot to key it in during our purchase!! So Tim lied to me the first time and again nothing was done to make the situation right. Finally received the gift card 5 months after my purchase only to have to purchase another mattress because they are LIARS!! They will do whatever it takes to make a sale and not make things right WHEN CAUGHT IN A LIE!!

Brian Nichols is an absolute rockstar! Going furniture shopping to us is almost like going to the dentist to get your teeth pulled. Brain made the experience amazing! Very easy going. Got us exactly what we wanted without pushing us into anything we didn’t want. They need to give this man a raise! We definitely won’t be buying furniture from anyone else! Again! Give that man a raise!!

I went to purchase a power recliner and I bought a power lift chair with heat and massage for about the same price. Extra savings on lift chairs that are considered medical devices so there is no sales tax in Minnesota. Very friendly sales staff

Wonderful employees and found what we needed!

Great Experience buying a new mattress! Our sales associate was Chris Maxa (store manager) and I HIGHLY recommend him! He helped us find what we liked right away and gave us time and space to try out different mattresses. He wasn't pushy at all, very informative and knowledgeable. He was also helpful after the sale and extremely easy to talk to. We will definitely be going back to Ashley for our future furniture needs.

Very poor customer service...... The store manager is no help in resolving issues of their furniture....

The woman we worked with was really nice and the prices were great!

Nice selection. Did not have what we were looking for, but the staff was friendly and very helpful.

I have rarely had such amazing service from any store like I did in the Ashley furniture store. Our consultant, Nasser Elsadik was extremely friendly and helped us with all of our purchases every step of the way. He knows the store in and out so he was able to point us to everything we needed. I also loved the array of furniture that was on the floor. I could not be happier and can't wait to have our furniture delivered. Thank you Ashley for such dedication to your customers. I also appreciated masks on all of your employees and that they were worn correctly.

Tim was excellent to work with! Very honest and down to earth. We walked out feeling like we got a good deal but even better, feeling like we met a great person. Great work, Tim!

Wow alot of great prices I will be back

Love Ashley great prices good costumer servise

Too expensive

Great stuff

Ended up buying living room furniture here. Had such great service here that the following week went back and bought a new bed.

Easy Sale, Delivery has been a nightmare. Won't go back.

Expensive

I have purchased a couch, a chair and 2 beds from Chris and Tim combined and they have been awesome!!! Got me exactly what I was looking for. Fair price and amazing service. I would never go anywhere else to purchase furniture. Thank you guys so much.

My sister doesn't do reviews however I was with her when she spoke with Chris regarding what else? Delivery of furniture. Furniture that's paid for and said to be delivered at a certain time. Yes things happen times change that is bound to happen however it was over two months longer than originally expected and Chris was rude and condescending. Belittled her and made no apologies and said two bad seven day return policy so basically nothing she could do about it so wasn't his problem and he didn't care. No communication no empathy just rudeness. They say customer is always right however working in customer service we all know that isn't true however this situation was beyond unprofessional. She was hung up on and treated horribly after spending over $6,000. Honesty on delivery times and communication on any problems that may arise could've prevented this situation.

Delivery man wasn't very friendly. Uncomfo to be around. My recliner couch however is great. Great product!

Lots of selection but prices are just outrageous like so many other furniture stores for such poor quality made things these days! Guess nothing is built to last anymore!

Good sale going on right now on quality Sealy mattresses.. just wished you could get free delivery in Mankato like some of their competitors offer..

I had such a runaround when ordering my couch at Ashley Furniture in Mankato MN. It was on back order which I was clearly aware of. My salesman Nasser never once reached out to me on the status of my order. Whenever I called, I could clearly hear the frustration in his voice along with some of the other associates I had dealt with. After waiting past my estimated time of delivery, I still had no idea as to when I would ever get my couch. I now can't work with my original sales man being he only offered to cancel my order or wait some more. I'm so disappointed at the lack of empathy, it only added frustration on the customers end of things. Perhaps in the future, it would be more pleasant to at least be upfront and honest with their customers on the delivery time or offer some sort of compensation for the inconvenience. None of which were offered to me. Very dissatisfied. And still couch-less.

We definately recommend and always shop Ashley when looking for furniture. Love the items we have purchased and the quality. Most of all, we appreciate the sales people who are professional and not pushy! Recently worked with Jen who was very helpful and fun to work with. The furniture is great but the sales people are the reason we keep coming back.

Extremely friendly staff were very helpful.

About a month ago we ordered a complete bedroom set (headboard/footboard/frame, two dressers, and two nightstands) bed/boxspring, and entertainment center. Nasser sold us the furniture and we were very happy with this side of things. He price matched to Ashley's online prices and was overall helpful and kind. We ordered the mattress through Tim and were initially happy. Everything was set to be delivered at the same time. Delivery day came and no bed/boxspring. When we called, Tim said "It slipped through the cracks" but would be delivered in a few days. A "few days" turned into maybe 3 weeks (now well over a month after the initial order). He didn't seem to care about the situation and didn't really have an excuse for it. We cancelled and bought from someone else. Not sure if we'd return.

Was debating between one or 2 stars but decided to go with 2 because some of the experience was good. We worked with Nasser to buy a bedroom set and an entertainment center. He was awesome with online price matching and overall was a great salesman. The trouble starts when we got the mattress from Tim. We went with them to get everything at the same time. The day comes and everything is delivered...except the mattress. We call and they say we "slipped through the cracks". The mattress would be coming almost a month later. Tim was unwilling to work with us at all and didn't seem to care. We decided to go with someone else for a mattress and will not be going back to Ashley for anything in the future.

Don’t go here. Not worth your time or money.

A few days ago, we went all over town looking for a new bed. We walked into Ashley and loved the experience from the start. Tim V is such a great person and salesman. He totally made the experience for us. The other stores had salesmen that wouldn't leave you alone and they were overbearing. Not Tim....he was always there when we had questions, but then went away to let us do our thing. Perfect!!! We just went back tonight and bought our new bed and adjustable base from Tim V! Thank you so much Tim!!!

Great service

Took 2 months to get our furniture, which was not a special order of any kind. It only came after threatening to cancel the purchase. The couch frame and ottoman are now broken after four months and customer service couldn’t schedule a tech for a month. So, we sit on a couch that is sunken in the middle and an ottoman with a cushion detached. This was the worst furniture we’ve ever purchased and it wasn’t cheap. The sales person is trying her best but the company seems to lack basic customer service and quality products. I’ll never buy from them again.

Everytime I go in I'm greeted with a smile and a friendly but not pushy sales person. Katherine has been awesome at understanding my style and helping me find options that fit my budget!!! I am a customer for life!!

I went to this particular Ashley Homestore a few weeks ago. I had found some really beautiful furniture on their website in an amazing Blue color. So my mother and I went into the store and we're greeted by Nasser Elsadik. He was extremely friends and eager to help us find exactly what I wanted. He showed us a few different pieces before I showed him what I'd found online. They didn't have the particular color I wanted in the store but they had the piece in another color so Nasser showed it to us and asked us if it was the right piece. I was elated!!! It was so nice and comfy, I'm pretty tall so I have an issue finding furniture that is just the right height for me without feeling like I'm sitting on the floor. But this particular piece was perfect. Nasser then showed us a few more pieces that got my Mom's interested. When it came time for us to check out everything went smoothly, I had a 10% off coupon that'd is gotten to my email but since my furniture was a "Hot Buy" I wasn't able to use it, but my mom got to use it so it was okay. Nasser made everything so easy on our visit and since then has kept in contact about Dates and Times of Delivery. He was an Absolute God Sent, the rest of the staff were also extremely friendly and even made small talk about current events in the news. Thank you So Much Nasser for all your help. If I decide to buy more furniture you'll be the first to know!!!!

We bought a lot of furniture for our new townhouse we are moving into and the two gentlemen that helped us (Brian and Chris) were exceptionally helpful and considerate of our time and investment.

We were shopping for a few new pieces and were very happy with the service we received, especially from Jen. Whenever we need anything, Ashley Furniture is our first stop and we have never been disappointed. From sales to delivery, we have been very happy.

Jen was wonderfully with helping me pick out the sectional & bedroom set that best suited my needs and Tim was great helping me pick out a wonderful yet affordable mattress! Wonderful experience!

We needed a new bed frame and had specific colors and look in mind. Nasser greeted us right at the door and was so patient when I had too many questions! He answered every one completely and gave us some great advice! Thanks a bunch!

I found exactly what I wanted at the Ashley store in Mankato. Katherine was very helpful!