Ashley Store
Open today: 10:00 AM - 08:00 PM
At Ashley Store in Maplewood, serving Maplewood, MN, and the surrounding area, we believe your home is so much more than a house. The experienced Maplewood team is committed to being your trusted home partner. From your very first visit to ongoing customer support, we will be there with you every step of the way. At the Maplewood Ashley Store, we're not only thankful we can celebrate your home with you, but we're thankful and proud to be a part of the largest furniture retailer in the U.S. and to carry some of the world's best-selling furniture and mattress brands, which allows us to offer you the best styles and prices. Our team in Maplewood is standing by ready to help you create your dream home.
Well, hi there, Maplewood (and your beautiful surrounding cities)! Ashley is honored to join the family of furniture stores in Maplewood, MN! We know Minnesotans have their pick of awesome furniture stores in Maplewood, so we just wanted to take a minute to show you why we are the best folks to help you furnish and decorate your home.
Here are the details for our Ashley Maplewood, Minnesota store:
Our street address is 1770 Country Road D E, Maplewood, Minnesota, 55109.
Our store’s main phone number is (651) 325-0200.
We are open Monday through Saturday from 10 a.m. to 8 p.m. and Sundays from 11 a.m. to 6 p.m.
Directions
If you compare the shape of Maplewood to a pipe wrench (and most of us do), you’ll find the Ashley Maplewood, MN showroom in the “jaw.” We’re just a smidgen northwest of the Maplewood Mall, on Country Road D E, between Bittersweet Lane and Southlawn Drive. We’re across the road from Best Buy.
Ashley is most famous for our mattresses. Currently, we have three mattress lines under our Ashley Sleep brand: Essentials, Gruve, and Align. We also carry mattresses from a few other manufacturers like Tempur-Pedic, Stearns & Foster, Purple, Beautyrest, and more!
One of the best tools we have at our disposal is our mattress finder tool. This is a tool that asks you a series of questions and then tells you which of the mattresses we offer will best suit your needs. Pretty cool, right?
As great as our mattresses are, they are not the only items in our inventory. At Ashley Maplewood, we have the best in Modern Refinery for every room in your home! Maybe you’re expecting a new tiny human, and you want to look at hypoallergenic options for the nursery. Perhaps you’re tired of your old couch and want to upgrade to a super comfortable sectional. Maybe it’s time to replace your bedroom or dinette set. Whatever you need, we’ve got you covered.
When you shop with Ashley Maplewood, Minnesota, you’re not just helping a store meet its sales goals. You’re also giving back to Maplewood. Ashley takes social responsibility very seriously at the corporate and local levels. We have created programs to help veterans, help fund environmental research, and offer fair, low-barrier financing options for low-income families to ensure that everybody has a safe bed to sleep in.
At the local level, there are Ashley’s Angels who do community outreach and help wherever they can. We also run charity drives, sponsor youth sports, contribute to local arts programs, and more!
Very friendly and helpful. Went above and behond to help you. Compared to other stores. Thank you Elizabeth!
HAD A GREAT EXPERIENCE WITH-THERE SALES REPRESENTATIVE ELIZABETH GREAT PEOPLE
Went looking to find new furniture for whole home. Brooke P gave me a rundown of where things were and let me browse for a while. When I found something I liked she checked to see if they had it in stock with no pressure to buy something else. Fortunately for me everything was in stock and available for delivery except the living room set in the color I wanted but she was able to get it ordered for me with no problems. Overall, I had a great experience shopping here. I found the furniture to be of good quality and I look forward to its delivery and assembly in my home. Though prices may be higher on some items compared to big box stores, I think the quality of the furniture is far above what you could get for those cheaper prices. Definitely will be returning in the future. Thank you again, Brooke for your help and hospitality.
Ryan, mike and Elizabeth helped me fix an order that could have gone very wrong. Appreciating the teamwork and effort to help us get our new furniture!
Elizabeth was professional and friendly. She answered all of our questions and was thoughtful and thorough with her explanations.!!! A great furniture shopping experience!!!!
Elizabeth is the best. All my questions were answered and I got a great discount with 80th sale going on. I bought everything I need it here because she was helping with all the confusion and she helped me with select what fits my budget and preferences.
Sales person Gina and assistant manager Elizabeth were very helpful, courteous, professional and knowledgeable in our search and purchase of several furniture items at the maplewood, MN Ashley store Thank you!
ELIZABETH VARGAS WAS WONDERFUL WITH HELPING ME LOOK FOR FURNITURE AND PATIENT WITH ME DECIDING. WALKING OUT A HAPPY WOMAN. THANK YOU SO MUCH!!! GO SEE HER!!!
Elizabeth was really helpful... Really Good customer service.
Elizabeth Vargas is our sales person. She was great with helping us find the right furniture. She went above and beyond to make aure we were happy!
Lizzie from the Maplewood location was extremely friendly and very helpful!
Michael Rufener was amazing he gave great customer service from start to finish. I Highly recommend this store.
Brooke is AMAZING! she is very knowledgeable which made our transaction easy and enjoyable. Can’t wait for another purchase! We recommend her and the store 100%
Excellent service- thank you Liz & Ryan!
Gina and Lizzie were awesome. They were personable, patient, knowledable and insightful. We are very excited for our new sofas and happy about the experience we had at the Maplewood Ashley store. I would reccomend this store to anyone.
Elizabeth was wonderful, caring and welcoming employee. Great in mattresses!
Michael Rufener was very helpful
Liz was awesome! Very friendly and helpful. She helped us find exactly what we were looking for. We were especially thankful that she gave us time to look around without hounding us down.
Liz was wonderful! Had an great experience finding the right bed.
It was best experience Ashley they did good job and I get what I was looking for.
Nice selection friendly staff
Ryan was amazing!! Best sales person that I have ever had. He was very informative and helpful. Went out his way on providing us information
If i could give 6 stars I would. Mike (store manager) was so informative and so helpful in answering all of our questions. He was never pushy in trying to sell us something we didn't want or need or something that was way over our budget. Highly recommend stopping in and checking it out. The store has such a wide range of styles, colors and fabrics to choose from I was very impressed.
Elizabeth throughout this while process has been amazing! She is very knowledgable, personable, and reliable. Our first visit and actual purchase experience from Ashley’s and I wouldn't have wanted to work with anyone else!
Elizabeth Vargas was very helpful in assisting my fiancee and I with our first home sectional purchase! We will be coming back for our next furniture!
I had the best experience with the manager Micheal R.! He helped us out finding pieces that we wanted and went the extra mile to make sure we got everything we needed. Highly recommend this location to anyone that is looking to buy furniture with great people.
Lizzi was really helpful and so nice to us. I love this place.
Lizzi had amazing customer service. Super kind and friendly. Had all the right answers to our questions and great work ethics. We ended up buying 2 pieces. I would recommend family and friends. -George
Elizabeth Vargas went above and beyond for us! I will definitely be back.
Elizabeth was so helpful with my experience. I love my new bedroom set. I highly recommend her! Thank you so much!
Gina R was fantastic at this location. She showed us to a sofa set that exactly matched what we were looking for, gave us space to check it out and consider but was there to answer our millions of questions when we needed her. She also anticipated some additional needs so we felt completely comfortable that we were all set when ready to purchase. Great experience!
Our consultant Brooke was awesome to work with! I recommend asking for her if you are purchasing new furniture at this location. She is the perfect mix of helpful and knowledgeable while not being pushy.
Elizabeth was efficient, fast, friendly and had a great understanding of our needs. We had limited time to complete our shopping, and we completed our tasks in a speedy manner. She was patient, allowed us space to discuss what was best for our needs and was a delight while completing our sale.
Thank you elizabeth of the good service you give us,We appreciate alots and good place to shop at Ashley furniture.🙏
02/17- I went back and bought furniture for my living room! Best President day deals! thank you much. I even walked in the freezing temps to get here. Liz was very helpful and I am excited for my new mattress.
Brooke was very friendly, knowledgeable and helpful.
We purchased furniture today for our new residence and the manager Michael R. was terrific. There was no pressure and when we were ready Michael processed our order and scheduled delivery very efficiently and hassle free. Great service!
Very kind and caring, also thorough. Thank you Elizabeth!
I want to give a big shout out to Elizabeth Vargas for her Excellent customer service! She was absolutely Kind and Professional!! Thank you Elizabeth because of the service you gave me I will continue to shop at Ashley furniture! She deserve all the KUDOS!😇
Elizabeth helped us from the very start, explained to us everything super detailed and had SO MUCH patience (we changed our minds a million times, lol). I’m truly impressed with her service, thanks Elizabeth!
Elizabeth was so very helpful in finding an almost impossible item. She was an absolute miracle worker and we are so excited to work with her in the future.
I don’t think I can put into words how wonderful Lizzy was in helping me choose a dining room set. She is very kind, patient, knowledgeable, and has a great eye for decor.
This was a absolute best experience that I have ever had at any store! The manager michael Rufener was awesome. He spent a lot of time helping me pick out the best mattress for me and he did not try to steer me to the higher prices. He was very kind and nice to me and his customer service was awesome. From now on I will shop there at ashley furniture for all of my home needs. I highly recommend this store because they are awesome and sell top quality products. The customer service is the best ever! Shop there and you will be very pleased with the service you get. It is a top of the line store and the manager is great!!
Elizabeth!! You are too funny! Thank you for helping us with my table and chairs!!
Elizabeth she amazing costumer service
When I go to this store, I feel comfortable to buy. I ask many questions and everyone is so happy to help me. My friend also bought, and she is happy with her choice once she decides to complete her room. Elizabeth and Brooke thank you so much from mattresses to living room:)
Elizabeth was amazing and made shopping for new house wall decor a breeze! She pointed us to different areas and color tones! Love HOM
Brook, sales representative was very service minded and added helpful ideas for our purchase today! Thank you.
Had the BEST experience imaginable with Elizabeth Vargas. Elizabeth was kind and not pushy compared to other furniture stores I visited. Ashley furniture will price match other furniture stores. Elizabeth went above and beyond by helping me out on her day off, and placing the order before the rush of Black Friday. I waited to post this to let people know about the delivery experience. It was easy to track and they had it setup faster than expected. I even contacted Elizabeth for an exchange for one of my purchases. She responded quickly and it was completed as soon as they had things in stock again. Lastly, other reps there were very kind and helpful, so it is obvious there is a good team of people there. Thanks to all, especially Elizabeth!
Worked with Elizabeth and she helped me locate what I was looking for right away and for the best price! 100% recommend her! Thanks again!
Elizabeth and Riley- thank you for your help with items needed- lifelong customer you have in me! I’m glad stores can work together to help me finalize my purchase
Our sales person was very knowledgeable, her name was Elizabeth Vargas and she was just great helped us fine a chair to our liking and then got us a discount on it and helped us get it delivered to our place in 3 day. She's everything that a sales person should be and more Thank You Elizabeth
Elizabeth V. is great! She is very friendly and efficient. Thank you for helping me with my new furniture!
Liz did a wonderful job! Love Black Friday deals!!
Liz help me very well
Elizabeth was amazing, helped out without being overbearing. I will for sure come back.
Brooke was great! A+ service
We got amazing help from Liz and Brooke! They helped us through the whole process to get the best deal, and the perfect bed frame and couch for our new apartment!
Elizabeth was very helpful finding us a couch we loved and were able to pick up same day.
Elizabeth was great to work with!! She was very sweet and helpful and made shopping a breeze!!
Very good service from Elizabeth, Always my furniture store won’t shop any where else.
Elizabeth Vargas was such a wonderful sales person. She helped us find the best deals and couch that fits our needs. Definitely recommend working with her!
We came in Ashley knowing exactly what we wanted. The Lindyn! And Elizabeth attended to us immediately. She was amazing from the start to finish. Elizabeth makes you feel comfortable right from the start. She listens to your reason for shopping for new furniture and she gives you options but respects what you target item/s is/are. Also, she gave us great advice on the furniture and their comfort levels. In the end, Elizabeth was able to help us achieve the goal in purchasing the Lindyn along with the ottoman! Elizabeth, thank you so much for your time and support, patience, and kind words of wisdom. It was pleasure meeting you and doing business with you! Keep being amazing!
It was a present experience. Liz was very patient and thorough. It’s always a great service hence why I keep going back.
Elizabeth was super nice and understanding. As a fellow bookworm she knew the important aspects of what we were looking for.
So easy to work with Liz Vargas! She came in on her day off to process my order- that’s customer service at its finest <3
Gina was very welcoming and helpful from the start. We were able to find our dream sectional thanks to her, highly recommend her! ❤️
Gina was great and very helpful!! highly recommend.
Elizabeth she is the best worker!
Elizabeth did great despite the circumstances from Monday when we came in- getting our sofas next Wednesday!
Loved shopping here! Looked online first and came in to check out some options in person. The service was great, Benjamin was very patient & helpful. No pressure, all honesty, quality options.
Benjamin K was exceptional sales representative to work with. Amazing service from beginning to end. Very thorough and helpful!
Benjamin and Elizabeth went out of their way to help us with our purchase of a new couch! They even helped us move and wrap the furniture when the warehouse guy called in sick. I would highly recommend working with them for your next purchase!
Thank you Elizabeth for helping me find my new tempur pillows! Fantastic clearance sale- everyone -go get them while they are still available!
Our experience was great, we had Ben as out helper and he was very helpful in talking us through the buying. I loved how we were able to joke with him and ask as many questions as we needed.
Ben and Liz had great service enjoyed it and we bought a couch! Highly recommend
(Translated by Google) Elizabeth Varga. .depression very friendly he explained step by step excellent attention (Original) Elizabeth Varga. .depression muy amiable nos esplico paso x paso exelente atencion
Ryan Stanislaw help us with our purchase very and even though he was busy I appreciate his help🫡
I bought a bed from this place and it hasent even been a month and we found a bunch of bed bugs hiding inside the bed board do not buy from here unless you want a bed bug infestation 🤢
Very nice place to get furniture
By far one of the worst experiences we've had with a retailer. My wife and i wenent in to purchase a modular couch after getting qoutes and price verification. This should have been a simple transaction but the sales associate and manager blamed a colleague for misqouting and mispromoting the offer and told us "We don't like customers like you" Needless to say we purchased the peice we wanted at a different store. Be wary when dealing with the sales staff in this location, folks.
Michael was very helpful in helping us find a bed set. He was very welcoming and answered all the questions we had. Highly recommend
Brooke went above and beyond for me. True definition of great Customer Service!!! Can't wait to get my new bed delivered
Super Great.
Liz was really amazing and I am super happy to be a costumer. Ben help me as I am his family. I highly recommend my friends and family to check at Ashley for your new or any kind if home for Furniture stuff.
Elizabeth and Ben were great sales people, they went above and beyond to work with us. They even stayed almost two hours after the store closing time. They’re the best!!
Elizabeth is the best 10/10
liz thank you for helping
I want to thank Elizabeth Vargas, for her kindness and positive mood, while I was picking out new furniture. I did however want to check out a few more stores for comparable couches. I shopped around for about 2 weeks and remembered how pleasant Elizabeth was. Not all salespeople are kind. She was very helpful taking my order. Was knowledgeable about her products. Furniture is beautiful. Blue couch and loveseat. Perfect!
Great person patient and knowledgeable was glad to make the purchase
Elizabeth was very kind, patient and helped me with all the questions I had. She did an excellent job, I left very happy when buying my room
Elizabeth was excelente 👌
Hi Elizabeth, help me out so very much while I was in the Ashley store. She even gave me a bottle of water and I got the best deal ever. She was very pleasant. Very nice so when you come into Ashley ask for Elizabeth.
Ben is the best he suggested the nice and cute and I love the color of bed frame that I really like. He is really approachable. Also Elizabeth I really like the mattress/pillow she offer to me which is i purchased it I super like it. Good job guys
Ben is amazing, very kind and committed person! He is very polite and gave us full detail tour and his time. We had the best experience with him buying items for our home! We recommend him with all hearts and exceptional abilities!!!
LOVED Elizabeth! She’s incredible she helped find the best mattress. Thank you!! S.
She was AMAZING!!! Chefs kiss! This 24m financing, zero down was exactly what I needed to get what I deserved! The sectional is beautiful! Thank you Liz!! Everyone go see her, just do it!
Elizabeth at the Maplewood Ashley was a delight to work with. Love that she went the extra mile to pull info on a modular sectional I have been looking for a few months now. Can't wait to get our new living purchase.
Highly recommend, Michael Rufener.
Elizabeth vargas she is very nice lady to taker me with out tired . I recommend any body to come see her if wanna buy something . Thank you
The store was very well furnished and the staff was incredibly friendly. Ben worked with us and he was extremely helpful, very attentive and informative. Could not have asked for a better experience.
Benjamin was extremely helpful and patient when it came to finding and purchasing my furniture
Good job Elizabeth, got a great lift chair!
Elizabeth V. was great! She was very informative about what was available and was able to get a quick delivery in time for the holidays! Very appreciative of her great costumer service and efficiency with the check out process!
Elizabeth was excellent from the moment we entered to leaving the furniture store. The information she provided was helpful in our decision making. Furnitures are an investment that requires thorough considerations, research, etc. She made the process simple and easy to understand. Thank you. We are satisfied with the services we received.
Customer service was great! Unfortunately our purchases didn’t work out in our home. Mike (manager) and the team at Ashley made our return quick and easy. We’d definitely shop here again in the future.
My husband and I visited the Maplewood store this past Thursday. We were looking to buy new living room furniture for a house. Elizabeth Vargas helped us. We had a ton of questions about dimensions and whether we could do a couch and a loveseat or we would have to do a couch and a chair. She spent time with us to go over all of the options we had and advised us of the Labor Day sale, including the hundred dollars off if we were to order it by Sunday, September 1. I went back into the store today Elizabeth. Told her what we wanted and how we wanted to pay in cash instead of financing. She got everything together and I was out the door within 30 minutes. I can’t say enough about Elizabeth, her knowledge and sincere effort to make sure we are happy with the choices. Thanks, Elizabeth!
Thank you so much Ben and thank you to the manager Elizabeth for helping us out! Great deals and Labor Day!
Salesman very patient and explained things very well. Gave me several options to consider for getting the sofa I wanted.
Great Sales Representative, Really Nice And Friendly If You Choose Maplewood Ashley Furniture I Recommend Brooke Pyle!
Liz was super helpful and informative!! Thanks!!
Elizabeth & Ben, such wonderful service. Very patient, kind and helped me find a great mattress with Labor Day savings!! Ben was very quick to answer question my questions and guided me to my bed frame. Thank you both and can’t wait til next week when it’s delivered. I will remember your names.
I was glad to get brook and Elizabeth serve me, they did an amazing job.
Elizabeth A . Vargas at maplewood was excellent services , helpfulness and professionalism made a significant difference, and I truly appreciate your effort in ensuring a great experience.
Elizabeth and Brooke at Maplewood Ashley home store were really helpful during our visit. They gave us enough information and assisted us to reach at a conclusion to buy table and chairs. Good sales guys
Elizabeth Vargas did a great job at helping me with furniture shopping. She made it simple and easy for me to understand. Highly recommend her!
Brooke provided amazing service while I was shopping for a sectional. From the moment I walked into Ashley Furniture, she was so friendly. I appreciated that she allowed me to look around on my own prior to providing recommendations. She exhibited professionalism and answered all of my questions to make an informed decision. I recommend shopping with Brooke.
What a beautiful soul Brooke P was. She assisted my cousin with purchasing her sectional. She made the process seamless. Honestly, if you are feeling like you are confused on what to get go to Brooke and she will guide you in making the right decision on your big purchase. It’s only up from here. Happy shopping!
elizabeth will get you right, nicest lady i ever met
I like Ashley Furniture, I like the prices, the sales people, I've been a customer a long time and keep coming back. Everyone at this location is very sweet especially ElizabethV, thank you for walking me through options on bedding and furniture and Mike R was so great at helping me apply for financing. Thank you all
Gina R. Was spectacular helping me find a living room set. She moved an end table so I could see how it might look. I did have to return it because I didn’t take into account how wide the arms of the couches were but Elizabeth V made that process super easy and not embarrassing at all. She and Ben (5th day on the job), helped me measure a sectional and draw it out to make sure it would fit in my space (no middle arms to worry about!). They were all great to deal with! Rebecca
It was my first time trying to find a couch and Elizabeth was very helpful and understanding. 10/10 customer service, we will definitely be back to shop for more furniture.
Had everything we liked available for delivery. Ask for Brooke, great customer service..
Service was great! I am return customer for many years. Elizabeth was wonderful! New mattress and cooling protector in stock. I am happy!
We had very good experience in buying Sofa through Michael R. He made buying very smooth and we had good experience with him. I would highly recommend him and would like to get more furniture from Ashley in future.
I had a great shopping day thanks to my Sales Lady Elizabeth in Maplewood store. I highly highly recommend this store because of Elizabeth. I give her 5 STARS all day long for her great help and knowledge in her products and patience in my selection and for being so easy to work with. If you go to that store ask for Elizabeth, she's great! Thank you again Elizabeth, I'll definitely see YOU again for my next purchase on furniture etc etc. 5 STARS! The store manager should be so proud to have you as their employee. Keep up the great work!
Elizabeth was very helpful and provided us with a great experience buying new furniture for our home!
Michael R. was fantastic at helping us buy a new mattress. All the staff at the Maplewood location are friendly, professional, and extremely knowledgeable. We’ve visited this store a few times and we are always greeted promptly but never hassled. Highly recommend.
I purchased a mattress and frame in December. I was so happy with my sales Rep Elizabeth/Lizzie. I stopped In again, unplanned , hoping I would get lucky , since I forgot her name, and there she was!! Great service again on my furniture purchase with Lizzie’s help! I will definitely be a return customer !
Elizabeth at Ashley Furniture helped us out today and was fabulous. No pressure sales here. We will be back for future furniture needs.
Elizabeth was a huge help today! I placed an order with slumberland and it wasn’t going to be there until august, so I cancelled it and called Ashley to see if they could place the order for me. Elizabeth helped me price match the table I wanted and helped me get the order placed super fast. Thank you so much for making this fast and frictionless!
I am happy to get help with Elizabeth/Liz in this store. She is helpful everytime I come to here. Thanks and you have nice personality
Elizabeth A. Vargas was very welcoming and went above and beyond to assist us. She was also very patient and gave us enough time to make our decision. I highly recommend you to see her when you go to Maplewood Ashley!
Elizabeth Vargas was excpetionally knowledgeable and very helpful. Well informed with a great disposition. We left happy and satisfied!
Elizabeth V was so helpful, I learned how to Apple Pay with the help of Elizabeth. I forgot my cards at home, I was very appreciative of her help and letting me know that there was an option to pay with Apple Pay.
Liz and Ben were great, fantastic customer service and found us great pricing!
Didn't have what I wanted in stock and was told it couldn't be ordered because they're franchised
This location was amazing and the staff working there were very helpful I met Elizabeth And Ben
Liz & Ben were helpful! Got exactly what we were looking for!
Elizabeth was very helpful and friendly! She assisted us through the whole process. We very appreciated her guidance!
Elizabeth was super nice, helpful, and very personable! She provided wonderful customer service experience.
Ryan and Elizabeth were very helpful in finding us a new couch! We really appreciated their help!
I had a great experience at this store when my family and I went in to look for a dining table. Brooke was extremely helpful and greeted us right away. She went above and beyond to help us find out if the table we were interested in was available in the warehouse nearby. We ended up choosing delivery and the whole process to order was quick and easy. I highly recommend this store for their excellent customer service and wide selection of furniture. Thank you, Brooke, for making our shopping experience a pleasant one!
This is one of the furniture stores that made me feel I do not belong there. I know me and my other roommates may look young but we are serious when it comes to looking for a couch in our price range making a comment “do i have to follow you around?” makes us feel not welcome and uncomfortable.
Brooke and Liz were incredible sales person. I happen to be a return customer for Brooke and she awesome.
Elizabeth A. Vargas was extremely helpful! She was great at explaining the whole process to my husband and I. She made it an amazing and easy experience.
If you ever need any help ask for Mike he is great for help!
We met with Mike R. at Ashley to purchase a couch & dining set. He was super helpful with our budget & needs. Highly recommend him and Ashley!
Elizabeth is amazing! She’s the reason we keep coming back. We love our furniture, she goes above and beyond to answer all our questions, and is patient with our ever changing minds. Thanks Elizabeth!!
Elizabeth A. Vargas helped me and my family with some purchases that we’ve made yesterday. It was a great introduction to the USA for us as we’re London UK residents. We appreciate the good service. I highly recommend her for all your needs here in the maplewood area
My husband and I came into Ashley looking for a new mattress, and we were greeted and helped right away by Mrs. Brooke! She was pleasant and helpful to all of our questions, and also gave us space so that we could negotiate and decide for ourselves. The entire experience was quick, easy and painless, and we definitely hope she is there when we go back!!!
Elizabeth V. was excellent and attentive to my needs. She provided a breakdown of both costs with and without protection. It was a pleasure working with her.
Poor experience thus far. I purchased a media console in mid January and was told it would be ready for pickup within 2 weeks at the latest. I called to check on the status in mid February after not hearing anything and was told it was pushed back but would be in by the end of the month. Called back in early March, was told it would now be in by the end of March. Called back at the end of March and was told the shipment is coming sometime in April. Called back today and now am being told it will be May before it arrives. Since I purchased this media console I have made 3 separate purchases from HOM and Royal Star, including an entire custom living room set, and have already received them all. I would look elsewhere if you want furniture within the next several months, or communication regarding order delays.
Good customer service and Elizabeth helped us find what we were looking for.
Elizabeth is fantastic lady very help full nice and very knowledgeable she goes above and beyond.
Brooke was extremely kind, patient and helpful. I would highly recommend.
The reprentatives were great, very helpful, and patient. This was one of the best shopping experience I've had in a long time Thank you, Ryan Stanislaw and Brooke Pyle for all your help.
They were very nice, appreciative and helpful information. We would shop here again! Excited for our new bedroom sets, thank you Liz V & Brooke P :)
Lots of options on display. Elizabeth was great- helpful and knowledgeable but not overbearing! Thanks so much for helping me find the perfect mattress and a great deal.
Working with Mike was absolutely amazing. Customer service was out of this world. He helped us furnish our first home! 10/10 recommend!
Sales person friendly and professional. Shawnee went above and beyond while helping me to find what I was searching for.
Elizabeth was amazing. Very helpful with putting our design together, and great design advice.
Elizabeth at the Maplewood location was amazing. Even though they were short staff over a holiday weekend, she made sure to check on us and answered all of our questions. Very professional person you have at your store. Thanks to Ryan as well for helping us take our things to our car.
I cannot express enough how grateful I am for the outstanding service I received from Ryan S. during my sectional shopping experience at Ashley. From the moment I walked into Ashley, Ryan greeted me with a warm and friendly smile, instantly putting me at ease. What impressed me the most was Ryan's deep knowledge of the various sectional options available and his ability to tailor his recommendations to my specific needs and preferences. Throughout the entire process, Ryan exhibited the utmost professionalism and dedication to ensuring that I found the perfect sectional for my space. He patiently listened to my requirements and took the time to show me a wide range of options, explaining the features and benefits of each one in detail. His expertise was truly invaluable, as he provided invaluable insights that helped me make an informed decision. What sets Ryan apart is his genuine passion for helping customers and his unwavering commitment to exceeding expectations. He never once pressured me into making a purchase and instead focused on ensuring that I was completely satisfied with my choice. His dedication to customer satisfaction is truly commendable and made the entire shopping experience a delight. Thanks to Ryan's guidance and assistance, I am now the proud owner of the perfect sectional that not only complements my decor but also provides maximum comfort and functionality. I cannot thank Ryan enough for his exceptional service and would highly recommend him to anyone in search of furniture expertise and unparalleled customer care. If you're looking for a seamless and enjoyable shopping experience, look no further than Ryan at Ashley!
When I went in I was greeted by Elizabeth Vargas who was very welcoming. She showed me around to where the bedframes I was wanting to look at were and help answer any questions I had. Would definitely recommend to anyone in the market for a variety of furniture because the stuff is really solid and well built.
Gina was awesome!
Good
Elizabeth did an excellent job helping us out! All questions answered and doesn’t make you feel forced to buy
Purchased a new sectional and could not be more pleased with the comfort and quality!
Liz I received a great service . Thank you Liz!
Gina was very attentive and helpful with all questions we had. And, she also did not pressure us into buying anything we didn't plan on buying during this trip! Thanks for all your help!
With Elieabeth was an amazing experience felt easy to speak with and was easy to find a piece
Everytime I’m here I always find everything I need. Elizabeth was a great help!
Great services and beyond expectations
Mike Rufener was very helpful he lead my wife and I right to what we wanted he also helped us save a few dollars he was polite and kind I will be coming back for something else and I will be shopping with Mike .
Elizabeth was very helpful in answering all my questions and getting exact dimensions. Delivery was on time, friendly and professional.
Ryan S. did an absolutely amazing job at helping us CONFIDENTLY find our new couch! He went above and beyond by helping us check inventory and helped us learn about all the options we had! (Very knowledgeable about everything) We had went to a couple other furniture stores prior to this and left after everyone would just watch us walk in and out with no help. We felt comfortable and understood and we couldn’t thank him enough! He was working with another customer when we had came in but made it a point to reach out and he even apologized for not being able to help right when we walked in the door, hands down one of the best experiences I had walking into a furniture store! Thank you so much again! Will definitely be coming back to work with him for future purchases!
Gina was very helpful, professional and let me.take my time. No pressure to buy anything.
Ryan and Elizabeth is a good person and very kind
My recent visit to Ashley store was nothing short of outstanding, and I owe a significant part of that experience to the exceptional assistance I received from Elizabeth and Ryan. From the moment I walked in, their commitment to providing personalized service was evident. Elizabeth and Ryan didn't just help me choose a furniture, bed and mattress; they took the time to understand my preferences, ensuring that their recommendations aligned perfectly with my needs. Their knowledge and expertise in the products were impressive, making the decision-making process smooth and informed. What truly set them apart was their willingness to take the time needed for a thorough customer experience. They didn't rush the process, allowing me to explore different options, ask questions, and ultimately make a decision without any pressure. Moreover, their dedication to ensuring customer satisfaction was evident when they offered their best price. This not only reflected their professionalism but also reinforced the idea that they genuinely cared about providing value to their customers. They transformed what could have been a routine furniture shopping trip into a delightful and memorable experience. If you're in search of not just products but an elevated customer service experience, I highly recommend seeking out Elizabeth and Ryan at Ashley store. They truly go above and beyond.
(Translated by Google) Very kind people and they gave me solutions to all my needs. (Original) Personas muy amables y me dieron solución a todas mis necesidades
Elizabeth A Vargas was by far the best Assistant Manager/sales floor rep we’ve work with in the last month of shopping for our new home. And we’ve gone to 4 different Ashley’s furniture, 3 bobs furniture, 3 slumberland’s, and 2 beckets. She was so patient and willing to take the extra step in helping us find what we wanted. I never felt rushed or expected to make a purchase. She even encouraged if we found something at another Ashley location that we can purchase it through the sales person there, where other Ashley’s when asked where we live they would say they could order it though their location and ship to our house. I would definitely recommend if there’s anyone to work with at this Maplewood location, ask for Elizabeth!
Michael was great help !
I have had excellent customer service at this location. Liz and Gina were extremely helpful!
Elizabeth Vargas was very knowledgeable about products in store.
I went there to just browse around but Mike did some magic welcoming plus great explanation about the mattress. If you ever come here ask for Mike.R.
Mike helped us to sell the good and satisfied furniture thank you Mike for help us.
Nobody was in the place very unhelpful when I was trying to order parts for one of my couches. Just pawned me off and didn't care. I will never buy anything from them again. Plenty of furniture places out there with the same stuff.
My mom and I got helped by Brooke Pyle and Elizabeth A. Vargas. Both ladies were incredibly sweet and did a tremendous job of helping us with our furniture shopping!!!
Very nice to work with. Got me exactly what I wanted!!
Mike is great man
Brooke was the best. Helped us find the best mattress and help my mom immensely. Patient and so kind.
Loved the service by Lizzi, she was super nice and helpful!
(Translated by Google) Elizabeth A Vargas, very good service, I recommend it to buy here, they have very good affordable prices and very good treatment of people, excellent service 🥰 (Original) Elizabeth A Vargas muy buen servicio lo recomiendo para comprar aquí tienen muy buenos precios accesibles y muy buen trato a las personas excelente servicio 🥰
I was super excited to finally purchase new furniture but I really was not looking forward to going through the process if I am being honest. That all changed after calling the store and speaking with Liz! We eventually met and she was very personable, attentive and not at all aggressive. She allowed me to ask a ton of questions, take my time and call the shots. Done, sold! Bee later helped me sort out the billing stuff and we had a fun little chat as well! Super friendly and knowledgeable. Bee made that part a breeze as well! Everyone I met at this location was friendly and respectful. The store was very clean and I felt well displayed. I will definitely bring my business back here and will recommend to others☺️
We had a great experience at the Maplewood location. Mike Rufener made the process of purchasing our new living room furniture easy and enjoyable.
I would like to give praise to Elizabeth A Vargas. Ms Vargas was very professional in helping me find what I was looking for. She was very knowledgeable about the product I purchased. Thank you ! Ms Walsh
Elizabeth was fantastic. She was great and helped us find all of the pieces to complete our home. She was knowledgeable and helped us get the best price possible. THANK YOU!!
Mike was very patient with me and my kids. I had no idea what it was that I wanted and he found everything an I love it!
Elizabeth, very smart on how she does her job open minded, respectfull and willing to help in anyway. It took me awhile to make a choice waited for me without rushing me, very patient I adore her.
I was helped by Brooke Pyle and she has great customer service and was very helpful when I came in today!
Ryan was great. He found me the perfect Chair And so was Elizabeth.
Ryan was very helpful and funny! Helped us find what we need!!
Elizabeth iş great help me to find what I need and I’m grateful to meet with her. Help me find the perfect mattress for my back!!
First time shopping at Ashley. Excellent experience in the Maplewood store. Liz was able to bring me throughout the store to see the color and style of the piece I found online then price matched a competitor. Whole sale process was simple. Looking forward to receiving my order and will update the review accordingly with photos.
Elizabeth was very patient with us, great costumer service I would definitely come back.
Mike Rufener and Karsten Eylmann were extremely helpful and helped us track down the items we were looking for. I highly recommend!
Elizabeth A and Gina. They were very nice and patient with me. Very good customer service.
Excellent service by Shawni & Elizabeth! They took the time to show me how to order my headboard online. I'll send a pic after it is delivered and my daughter and I assemble it. Thanks so much 😊
I was greeted at the door with a friendly smile and shown so many options!
My original sofa wasn't able to fit through a hallway, Brooke and Elizabeth helped me find a new one that would fit and made sure I wasn't charged extra, great service!
Elizabeth Vargas was amazing. Very professional and personable. Great service
My furnishing consultant Ryan S. was AWESOME excellent customer service would definitely recommend this location. THANKS Ryan for all your help.
We really enjoyed working with Elizabeth at the Maplewood location. She was extremely knowledgeable/helpful and patient with an upbeat personality. She walked us through the whole process from ordering the correct sectional layout to setting up delivery. Such a seamless transaction!
Elizabeth is the BEST consultant/assistant!!! Mercedes from Furniture Mart referred me to her to help me with getting recliner. Elizabeth went WAY above and beyond to help me pick the perfect one for my needs!! She really knows her stuff, she went into designer mode talking about the sunlight and selections, and made me draw my area out- really helping in my final selection!!! Very thorough and knowledgeable! I HIGHLY recommend her for any of your furniture needs! Thank you SO MUCH Elizabeth!!!!
We recently visited the Maplewood store in search of furniture, specifically sofas with chaises. Our experience was outstanding, largely thanks to Mike, who went above and beyond to assist us. Mike's exceptional knowledge and understanding of diverse cultures stood out. He conducted a counseling session with utmost respect for our privacy, allowing us the time needed to make decisions with our spouse. If I could give more than 5 stars, I would do so without hesitation. I highly recommend a visit to this store, as the level of service provided by Mike was truly commendable.
Elizabeth was amazing she helped us with getting this amazing bed set she is super nice and very helpful with everything I highly recommend you see her for buying furniture
Love the way Elizabeth explained everything she helped with really explained the mattresses and pillows what would really work for me after I told her my medical issues she had me try out mattresses and pillows and had me pick out the most comfy for me. Helped find me a bookshelf storage bed that would work for the mattress I liked very wonderful To work with very knowledgeable
Brooke P It was well organized and informative. Customer service was great.😁👍
I meet one of the most amazing persons at furniture Mart USA maplewood location, Elizabeth Vargas was so kind and smart, she took me round, showing me different designs of what I wanted and gave listening ears to my concerns and answered my questions, she was also able to get me the fastest delivery you could every thing off. Can you imagine she stay the night just for me to get what I wanted.
I’m so glad that Elizabeth helped us find a box spring that we like after having a rough day it was also nice to have someone just to talk to and listen too. Thank you Elizabeth for your help we appreciate it a lot.
Selecting Ashley for furniture is a fine choice, and the staff's exceptional assistance adds to the positive experience. I would like to appreciate Elizabeth’s excellence as a salesperson, her detailed insights were instrumental in guiding our furniture selection. Thank you.
Ms.Gina was so hands on I was wit my client she was patient and sold exactly what they wanted and more! Grateful she greeted us and continued to help us until we were at the final sale! Thanks again
Ryan, our salesman, was outstanding! He was very helpful and friendly. The furniture selection was great, and I was thrilled to find the perfect chair, on sale!
Christopher Smith was great! He greeted us and explained the layout of the store. We found exactly what we wanted and he was available to answer our questions and check us out. He was friendly, knowledgeable , and efficient. My daughters and I enjoyed our experience at Ashley and will be back! Thank you, Christopher!
Lizzi help us find mattress and the box she’s friendly and she is funny and lovely I will make sure I come visit Ashley in the future thanks to lizzi.
Experience was chill, came in to close my account- realized I found stuff I needed like a mattress & pillows- Thanks Liz & happy birthday ! #capricorns
Elizabeth Vargas, very professional. Thank you.
Elizabeth was a great help!
Elizabeth Vargas was very professional and friendly. She took the time to make sure our trip to her store was worth our while. She also answered our questions about additional furniture we would be interested in purchasing in the future. Highly recommend!
Elizabeth Vargas helped me secure a floor model of a couch! Would definitely be back.
The assistant manager, Elizabeth, was compassionate, honest, flexible, open minded, funny and had such a willing personality to help. I shopped here a year ago and had the opportunity to work with another sales associate( Who no longer works here) but it's nice to see Elizabeth held the same standards in communications that she did! I can't wait to get my new frame, mattress and dining table. <3
Liz, Bee, and Ryan were amazing!! I enjoyed every minute of my time there.
Elizabeth- helped us to chose the best mattress. Provided us what to look in matters. Helped us to make the right choice. Ryan- helped us the right bed frame with great value and price. Very friendly and checked on us few times. Bee- helped us with financing Overall great customer service. Their goal was not just to sell but helped us to find something great with our budget.
Liz was very helpful, nice, and kind.
Shawi Troup was amazing, patient, kind, I was very comfortable with my decision. She's a winner!!!
Liz was amazing and super helpful. By far the best. Must appreciative.
Elizabeth vargas was super helpful and kind.. best....
(Translated by Google) Delighted with the attention and support. I would recommend you come here Elizabeth A. Vargas is super cool (Original) Encantada con la atención y soporte. Recomendaría que vengas aquí Elizabeth A. Vargas es super genial
Elizabeth was very good
I was looking for new furniture for my apartment and Gina was warm and welcoming! She helped me look for couch options, matching end tables, accessories, and more. She had such great knowledge on each piece and was so kind. I landed on a really great couch and table that is perfect for my lifestyle and new home! I truly recommend Gina for your next purchase. She was such a delight to work with. 5++ stars.
Excellent attention
Elizabeth was wonderful to work with purchasing our new couch! She was knowledgeable and gave us all the information we needed. The best experience we could’ve asked for!
Only because if Brooke Pyle, she deserves a raise.
We've known Craig for 40+ years, so completely trust him and value his knowledge and experiences. We've bought multiple mattresses from him, and he always enlightens us by telling us not only what we want to know but also what we NEED to know, so we can make an informed decision. Thank you, Craig, for your great service!
I was so grateful to have gotten Elizabeth Vargas as my sales associate. I was so indecisive as to what I wanted, how much I want to put down. I kept going back-and-forth. But Elizabeth didn’t seem to mind all. She was kind, polite, considerate, and patient with me. That’s why I’m so grateful to have had her as my self associate.
The experience at Ashley Home Furniture in Maplewood was a great experience. Stepped foot in the door and had a sales representative (Mike Rufener) walk right up to us to see if we needed any help. He walked us over to a few tables and gave us the time to decide and we also found a beautiful recliner. After deciding on the table Mike was there to get our paperwork done and out the door. My experience on pick up was also great and was in and out within 10mins.
Elizabeth was absolutely amazing!!! & Kathy in office was outstanding as well!! They helped us get set up on financing and we almost bought the whole store!!! Thank you so much for your time!
Gina was excellent! She answered all our questions about the product and logistics.
I had a great experience! I worked over the phone with Elizabeth A. Vargas. She was able to answer all of my questions that I had about a mattress and foundation. She was very friendly, warm, and patient as I asked several questions. She was even willing to go onto the showroom floor and take measurements to confirm a question I had. She even returned my call to further assist me and answer more questions when I had called her back. I have always gone to this location over the years and had great experiences with the staff. Thank you for a great experience, and I will continue to work with this store in the future. Thanks again!!
Elizabeth Vargas has been a great sales rep. She helped me have better choices with the things I need. Really showed me around the stores and made me imagine my apartment. I appreciate it so much…
Elizabeth was awesome!!!! She was very helpful and very pleasant to work with. I will definitely come back when looking for another piece of furniture. Happy Thanksgiving!!
Today we got helped by Elizabeth A. Vargas, she was super welcoming since the moment we walked in the store. Elizabeth was helpful and friendly during the whole process. She explained everything in detail and was always patient with all the questions we had. It was a pleasure having her help us with buying our sofa and loveseat!
It was a pleasant experience shopping here. Mike was wonderful and respectful. It was an easy process to purchase the furniture. I highly recommend shopping here.
Mike has been wonderful! He helped us with our new purchases
We got a sofa and Elizabeth A Vargas was the sales person that helped us, she was supper professional, knowledgeable and helpful. No pressure to sale but genuine interest in getting us to the right product. What a level of customer service, wow. thank you Elizabeth!
had an excellent experience at the Ashley Maplewood store, thanks to Christopher Smith's outstanding assistance with my sofa search. His expertise and attentiveness made the process smooth and enjoyable. I truly appreciate his help in finding the perfect sofa. A big thanks to Christopher for providing top-notch customer service!
Elizabeth was such a great help! She has such a positive attitude. She was great to work with.
Amazing! Super understanding workers there, super sweet too, helpful and gave us a discount because we unfortunately had an incident at another furniture shop and they felt bad for us, such caring employees honestly! The workers who helped me were Brooke Pyle, And Elizabeth. Definitely recommend this store!! 😊 Such nice girls i MEAN it! Buy from them :) you won’t regret it, so excited for our new coffee table set to arrive!!
It's rare that you walk out of a furniture store, or really ANY store, raving with your wife about the customer service. And this is despite the fact that they were so busy (30 minutes from closing on a Friday) that we had to wait a bit. When the Store Manager, Mike, was able to help us, we joked that we had a really unique need that might be a challenging one and Mike grinned. He seemed to really enjoy a challenge and went very much above and beyond to meet our needs. The Assistant Manager, Elizabeth, also kept us entertained as Mike worked through our issue. I can't express enough how phenomenal the service is at this store. We went to several other Ashley stores before this and got nowhere near the service. Mike had an attitude that figuring out our issue was a the most important thing in the world. We will be back and tell everyone we know to shop here for furniture. Thank you!!!
We went to 3 other furniture stores, no one had items in stock, we decided to make one last stop for the day at Ashley’s, Shawni greeted us let us know they are new but could begin to assist! With the assistance of Elizabeth we were able to find our living room set!
Shawni T and Lizzi were the best. They didn’t pressure me They let me wonder around and look. It was a great pleasure.
Excellent customer service Elizabeth and Mercedes are the greatest. I have purchased so many pieces from this dream team.
Liz and Shawni it was a great experience to meet them, they were so amazing and they were very patient and friendly. I just moved up here to Minnesota and I’m excited about the change of atmosphere. I ended up financing and that took a little bit because a system was down but we ended up getting it done and Bee (office) was sweet and on top of it! I’m going to add on end tables after I get my delivery next week- thank you again all of you.
Elizabeth did a wonderful job helping us find a mattress and bed frame. Shawni did a good job assisting her while she got busy and answered our questions to the best of her knowledge (they were in training) We will definitely shop here again!
Brooke and Shawni we're great to work with. Very nice and helpful.
Had a wonderful experience at Ashley. I was looking for a living room set and a family room reclining sofa and loveseat or sectional. Brooke greeted myself and my mother-in-law. She was friendly and had very good knowledge of the store and where everything was. She helped us with the locations of the items we were looking for and then left us to look at the furniture if we had questions she was not far but we were allowed to look around and try out the different styles and such of the furniture. We had a couple of questions and Brooke helped us with those and gave us a quote on the items we liked. It was only the first place we went. So we told her we just wanted to check out a few other places. We did and were not as impressed with the selection or the professionalism as were were given at Ashley. So we decided to go back to Ashley and purchase all my items. Brooke again helped us with the final sale as well as setting up delivery. I can not wait to get my new furniture and thankful for all the help and patience we got at Ashley. Thank you Brooke! Keep up the good work!
I had agreate expeience here I didn't buy anything, but got helped with any questions I had by Elizabeth. Great and amazing customer service.
Elizabeth did a great job helping us find the sofa we need, she worked super hard with us and stayed pretty late Monday night, definitely recommand her if you visit the store.
Liz very good, friendly helpful. Found 2 sectional that me need it.
Elizabeth and Brooke were great to work with! They were very knowledgeable and personable. Highly recommend!
Christopher Smith Was professional, helpful and showed excellent competence in his work. He was a pleasure to do business with and Ashely Homestore’s good fortune. Thanks again Christopher and I hope all goes smooth with my purchase. Best Regards Shelly Tretsven
Craig Jacquart did a great job helping us with new mattress for our new home also Elizabeth very friendly and helping with the process of ordering thank you.
Elizabeth is a life saver! We just moved and had no furniture; she was super friendly and helpful in finding the right sofas for our living room that were on stock and had them delivered to us within a day! She then followed-up to make sure everything was properly delivered. Great quality and top service!
Elizabeth was great!
Chris was very helpful and informative in our purchase. Most of all, he was extremely easy to talk to and very funny in our conversations. Would highly recommend working with him or anyone at Maplewood Ashley furniture!
The worker that assisted me was very nice and welcoming. They understood what I wanted which made it very helpful to pick the right choice.
Brooke was very knowledgeable and a pleasure to work with in purchase of my furniture.
Elizabeth made the mattress shopping experience quick and easy. She was so helpful and kind and I was able to take home an amazing mattress!
Nice place to shop and get what you need as furnitures. Elizabeth A. Vargas is also one or I will say the best one with customer service and talking with customer with respect.Definitely give her five starts.
(Translated by Google) Elizabeth Vargas was an excellent salesperson and a very good help, thank you very much for having her in your store, I congratulate her :) (Original) Elizabeth a Vargas fue una vendedora excelente y una muy buena ayuda muchas gracias por tenerla en su tienda la felicito :)
We have been to 20-30 furniture stores in the past month and not once did we receive the level of service as we did with Elizabeth at the Ashley in Maplewood. I felt she really understood and empathized with our situation (the sense of urgency, particularly) and went above and beyond to ensure we found exactly what we were looking for, in our price range, with immediate availability. I’m so appreciative. Elizabeth (Lizzi V), you are amazing and I am OBSESSED with our new sectional! It was such a pleasure to work with you and I will definitely be back to see you on our next furniture shopping adventure. 🙂 Thank you so so much, Lisa C.
Elizabeth A. Vargas, she's the best seller and assistant manager. She Help me a lot for my sofa and dining with financing options. Shes nice, extremely patient and She work late after hours to help me with the dining table and I gave her the run around! I really appreciate it, thank you so much, I will be back to work with you.
Brooke was nice and helpful lady!!! She is friendly, feels like welcoming friend- we recognize her from last time and was excited to see her again!!! And Elizabeth thank you for helping putting the mattresses in the car, best warehouse ever! Glad we didn’t have to wait and you had it in stock for us. WE DONT NEED NO MAN! =D
Exceptional service for any question we had for our furniture. Go to Brooke for any of your shopping/furniture needs. Very friendly and informative!
Lizzi V was extremely kind person to work with the staff at Ashley Furniture in maplewood did such a great job making sure this customer right here was happy.
Brooke was awesome! We came in looking for a couch we saw online. She was able to answer all our questions & didn’t hover when we were browsing. Made sure to grab her cart to work with her again soon!
Mike welcomed me when I walked in and offered me help. He was very helpful checking with my return and delivery items.appreciated his help!
Elizabeth, thank you for the great service! You helped us find the perfect couch with no pressure, made the whole process great!
Husband and I came into the store looking for a king mattress and bedframe. Mike welcomed us when we walked in and offered us help. He showed us many different options in our price range and provided insight. We greatly appreciated his help this evening!
She’s amazing!!!!
Ashley Homestore (Maplewood) is an unbelievable great store with awesome Customer Service! They honestly care about their customers as a whole. I had some problems down the line and they were really patient with me on completing my order- not my intentions for it to go as long as it did. Elizabeth was wonderful about checking in on me as a person, not just as a buyer. Finally, after a year here I am ready to complete my order. I'll for sure without a doubt continue to shop here whenever there's a need. I've never had an experience where the store actually was concerned and just elated to see I was okay! Thank you Elizabeth for being so personable, kind, considerate and the Store here in Maplewood, MN. =)
Chris did a awesome job! Found want i wanted and happy with my purchase
Lizzi is helping my mom getting all her needs.
I'm so happy I stopped in tonight. I need a lot of furnishings and quite exhausted. I was immediately greeted by a warm smiling professional. Brooke was very helpful and patient. Thank you for making my sales experience enjoyable, fast and easy. I'm looking forward to more help from you going forward and my new dining table set!😁
Liz was was amazing person, I can see that you love your job…
My experience with Elizabeth was amazing, she was so friendly and helpful, he helped as with everything we need… very positive and polite person!
Elizabeth at the Maplewood location was excellent. Extremely helpful and friendly.
Went to a few stores and Ashley had both the best customer service and the best options available for what we were looking for. We were greeted promptly by the store manager Mike Rufener. We told him what we were looking for and he walked us through all of the options! Once we had finished he gave us some time to talk and walk around to look again. There was no pressure to buy, he was so friendly to just talk to and ultimately we came back and decided to purchase!
Brooke P is doing a great job!!!
Liz was very kind and helpful. This was our first time shopping for a mattress and Liz provided us with informational explanations of everything and answered our questions in a nonjudgemental attitude. She was extremely friendly and made our first experience at Ashley memorable.
Great experience. Exceptional customer service from Elizabeth and Mike.
Elizabeth Vargas was very professional and kind and S/O to Jackie for helping with finance. You guys rock out!!!!!!!!!!
Liz knows her furniture! She took me around and was willing to measure all the recliners to make sure my dog, Sam, could jump on up with me! Now ill have anew recliner next week! Thank you Luz V!rec
I worked with Brooke and Lizzi and they were SO helpful, friendly, and patient with me through the buying process. I’m so pleased with my new couch and will be highly recommending this store to family and friends.
Elizabeth and Brooke were so helpful and efficient. It made buying a mattress so easy. Elizabeth even had it ready for pick up and loaded it for me. I highly recommend shopping here they have great customer service and the mattress is high quality. Thank you for all your help!
Liz was very warm in greeting me and she was very helpful and courteous. And knew what she was talking about.
Elizabeth Vargas at the Maplewood location was so great to work with! She went above and beyond to give me options, answer my questions, and made the whole process of finding a couch so smooth. Thank you you Elizabeth! Looking forward to working with you again!
Great sales person Christopher Smith. Very knowledgeable and offered suggestions. We returned a second day to make a decision and he was attentive and answered all our questions. An easy process and I am thrilled with my purchase. I feel that working with Chris was a factor in making my decision to purchase from Ashley!
Elizabeth V at the maplewood location was very nice and helpful the moment I walked in, she greeted me immediately with a smile, answered all my questions and showed me what I was possibly looking for and I made the decision to buy. Thank You Elizabeth 😊🤗
Elizabeth was extremely helpful and honest with helping me choose the right couch for my living space. She was very patient and polite. I’m so thankful I had her to help me out. She made the whole process of buying my couch very easy. Thank you Elizabeth!!
It was great service, the guy was very helpful! I appreciate the hard work that they do. Excellent job!
My husband and I came in to look for a sectional sofa. Our place we just bought it but it was a small area and both Gina and Liz was able to help us with this. Great customer service and very helpful. We now found one to fit our now home. Thank you.
It’s really good job ! Elizabeth A.Vargas
Had a wonderful experience buying patio furniture from Ashley today. Gina R and Elizabeth V were amazing--helping us pick, buy and safely load the set onto my trailer. So kind, knowledgeable and helpful!
Brooke and Elizabeth were great and very helpful....I had to return a purchase. I'll bring carrot cake next time 😋
Brooke did an amazing job!!
I bought a sectional from Ashley a little less than 3 years ago and 3 out of the 5 cushions have already torn and aren’t usable. When I tried to speak with the online chat they told me there was nothing they could do as the model had been discontinued. So the $1500 couch they sold me only lasted less than 3 years and they have no way to remedy it.
Brooke was a great consultant who was very helpful! She helped us pick out a sectional and a bedframe! Process was smooth and she was very friendly!
Purchasing a coach from Lizzi at Ashley furniture was so easy! We found what we wanted almost instantly and we even got next day delivery for the same price as 2 week delivery
Elizabeth A Vargas very helpful moved furniture to make sure everything match went out of her way to help with everything very excited to get my new sectional thank u for all your help greatly appreciate
Very good customer services with Elizabeth Vargas. She answered all our questions and helped us thru with our finance with no worries along with Bee.
Chris Smith was helpful, nice and understanding. Gave us options and we were able to decide on a bedroom set!! Thank you so much Chris.
We worked with Elizabeth at the Maplewood store. She was very knowledgeable and friendly. She wasn't pushy at all and let us wander around. When we found the dining room set we were looking for she was able to answer all of our questions and explained the protection plans perfectly. We were very pleased with our experience. Thank you!
Thank you for your help Brooke Pyle. She was very professional and polite.
My wife and I had a great experience at Maplewood with our salesperson Craig. We wanted to see the Purple Mattress. He showed us options and gave us good information, but most importantly, gave Vanessa and I the space to make our decision…. We actually upgraded our purchase during that time. Thanks Craig and we’ll be back to see you when we upgrade to that split king! Mark and Vanessa Huerth
Lots of nice furniture, great shipping and pickup options, nice Labor Day sales event. Lizzi was very helpful in helping us get the best deal on a new dining table! Will certainly be coming back in the future.
Craig did great job☺️☺️
Mike R was great! No pressure, easy to work with!
Eliz is the best sale associate. She is very helpful and friendly.
Mike R, the Store manager was very pleasant and calm while helping me find a room set. He was very resourceful! And Elizabeth, the Assit. Mngr was cery positive and makes me want to spend some money!! She was very funny.
We had a great experience with Elizabeth Vargas’ help finding a recliner sofa at Ashley Homestore!
Brooke & Elizabeth were very good people and so sweet with what we were looking for! They showed us all our options- and we found the best deal! We are looking forward to our New king bedroom set!! We Will come Back when we need more and look for them!! Mucho Gracias! 🙂
Gina is excellent. So welcoming. I love buying from her.
Gina was excellent
Great experience and great customer service by Chris! Definitely recommend Ashley!!
Great experience! Minute we walked in Elizabeth was awesome!!! Very helpful & patients with us and our three kiddos we were able to find and purchase exactly what we wanted!
Great experience with Christopher Smith
Craig was knowledgeable and helped us finding the perfect mattress and pillows
Fardowsa and Elizabeth were very helpful in sharing info about products while we were in the store as well as over the phone when we ordered. Thanks so much for the great service!
Christopher provided excellent service to us and great detail about the furniture that we purchased
Christopher smith is amazing guy
While we haven't purchased anything yet, Elizabeth at your Maplewood store was a pleasure to work with today. She is thoughtful, kind, & most importantly - honest. The Maplewood store is lucky to have her. We will definitely be back.
Brooke provided me exceptional service when I came in today. She was knowledgeable, patient, and attentive to my needs. Thanks to her assistance, I found the perfect wall pieces for my living room. Highly recommend her assistance!
Excellent professional service from Elizabeth Vargas at the Maplewood location
Elizabeth was very helpful. Great customer service.!We spend 2 visits with her. She had all the paper work ready for us. We even had coffee and donuts.! Thank you so much Elizabeth and next time we need something from Ashley will contact you. Carol & Harold🤗😘
Went in to shop sectionals. Had an online price for the one I liked. You had the sectional at higher price but matched the price taking $70 off. Great service from Mike Rufener. Attentive. Patient. And very informative. First visit ever to Ashley Furniture. This experience will make me come back.
Elizabeth has been such an amazing help to me and my family. We appreciate her lots!!!
Last year, Brooke You did excellent job- This year- Mike & Elizabeth, you did fantastic, made me laugh- looking forward to not sleeping on the ground anymore! Highly recommend! Will be back!!
Brooke P. was amazing! Super friendly, worked with us on options and gave very professional answers to the questions we had! Fantastic Service
Elizabeth was so great, friendly to my young kids and patient. Great service and I. Didn't feel like people were watching me while I shopped
Elizabeth She was great ! And help my baby paint pictures while i financed! Thank you
Amazing and efficient service from Chris S. at the store in Maplewood!
12/15- Came back again & Elizabeth always draws me to her!! Found the table I had saved in my phone from August and she was able to help me find a rug for underneath it and a sofa table (things I didn’t know I’d like but now need) 😂 Thank you again- now I’m off to eat lunch and will bring you a piece of pie! 08/19-Elizabeth did excellent! We are moving into a new house tomorrow and she found us a sofa set, coffee tables and whole bedroom set at great prices!! Craig our mattress specialist did wonderful as well, we got the 120 comfort and our excited to sleep!! Will be back again to see them both!! Thank you!
I was helped by Brooke Pyle and she was very quick and did everything she could to help me and make things go smooth.
Elizabeth V helped us pick out a new recliner! She provided us with excellent customer service by offering delivery, protection plans, & pricing. We declined the offers and she respected our decision. I would recommend requesting her if you want an honest, patient and nice person to assist you with ur purchase.
We went in to look at furniture and ended up furnishing the whole rental house! Elizabeth Vargas, the assistant manager, was more than just helpful! Elizabeth helped us coordinate a houseful of furniture at super prices! She kept us updated as the furniture arrived and even helped us load the furniture into the trailer! Above and beyond with customer service every step of the way. Elizabeth is an absolute gem, so knowledgeable and helpful. I highly recommend Elizabeth!!!!
We bought a couch here and it was a smooth and easy experience! Brooke, Elizabeth and Mike were all a big help on wrapping and loading the couch up for us!
We bought our first couch here. Lizzie made it an easy and great experience! She was informative about everything we needed. Would recommend shopping here.
Christopher did an exceptional job helping us choose the right sectional!
Mike was a great help assisting us load our purchase! Elizabeth was very helpful and nice. She made sure our needs were met while staying in budget!
Lizzi was amazing and got us what we needed straight away! She made sure of what we needed and gave us options in our price range, too!
Brooke was fabulous and helpful. Amazing customer service.
Excellent , Elizabeth Vargas , Good Attention
Both Fardowsa and Elizabeth were so helpful in helping me select my couch! I found the perfect one for my space and it was well within my budget. Hoping to come back to furnish other rooms in my home!
The manager at this establishment she was so sweet so nice that the next day she allow me to come in early and I had to bless her with a breakfast from Taco Bell's down the street there and the people I talk about was really nice to as well and I really appreciate it the customer service that I got at Ashley's Furniture and I really appreciate her and God bless her in Jesus name
Elizabeth Vargas has exceptional customer service. This type of customer service is what every business should be thriving for currently. She was extremely helpful and knowledgeable about every possible option. Elizabeth went well above and beyond with her customer service. I will be recommending this ashley location and tell people to go see Elizabeth.
In brief he is awesome Ashley is lucky to have him
We bought a recliner loveseat from Ashley furniture. A few days after delivery we noticed one of the footrests was hard to push in. Talk to Erica from customer service. She needed pictures of the serial number. I did not know how to send on my phone so I went to your store in Maplewood for help. Elizabeth Vargas came to my rescue. She went above and beyond to send the photos and email to customer service. I was so thankful. Thankyou Elizabeth! Sincerely, Judy Gartner
Loved the staff! Super friendly and helpful
Gina was great. Can't wait for the couch to be delivered.
Brooke Good And Amazing Service.
Gina at maplewood was very helpful and friendly. I enjoyed the experience and found exactly what I was looking for
Chris Smith at the Maplewood store was awesome help. Great personality and smart.
Store manager Mike Rufener was awesome with helping me pick out my bed
Brooke did a great job helping us out with furniture today
Elizabeth vargas went above and beyond helping us to find the best match for us!
Brooke Pyle, thank you for the awesome customer service.
I was helped by Elizabeth Vargas wonderful lady and helpful too, got nice deals beautiful place nice staff got what I liked and thank you Elizabeth for making my shopping with Ashley wonderful will come again soon happy independence thanks again.
It was a pleasant experience. Our first time at Ashley and Gina R. has been very gracious to accommodate and help us. The couch we got is just the right one for us! It was definitely a good find. We will be back for a TV console and a center table. And I will be looking for Gina to help us again.
So after purchasing a couch in April it was too huge to be delivered to my apartment the end of June. I was so bummed! Went back today to order a new couch and Brooke Pyle was incredible and so helpful! And the sofa was on sale so it was a win-win for me! Love Ashley furniture… I just have to wait another couple more weeks…
OMG! I am so excited for our new furniture! We had our whole house planned with furniture with Sams Club because usually they have the best price and a really good product. Although, we were leery to buy a couch we hadn’t sit on before we bought it. Just imaging trying to return a couch was too stressful for me lol. We wondered what it would cost to get something we could sit on. So my husband and I went to another local furniture store and we walked out so fast! Horrible prices and ugly furniture. Plus the dude was really creepy and just started at us while we looked. We decided to look at Ashley. I will be an Ashley customer only from here on out after my experience at the Maplewood store with ELIZABETH. She is so adorable! She was dressed so cute and had this perky sincere demeanor that made our experience outstanding!!! We could be ourselves and get the best furniture for our family! Thank you Elizabeth! YOU NEED A RAISE 🤩😉 When we walked in, there was another woman who greeted us and it was nice to know they noticed us and was available if needed. We explained we were just looking and she walked away quickly and respectably. We didn’t plan on buying anything. We planned to sleep on it if we found something we liked. After finding a great door buster deal that was perfect for us, we had to take it before we lost the chance 🤗🤗🤗 we also found a high quality gorgeous dining room table on clearance! Elizabeth helped us find the best deal on our living room furniture and I felt we came out on top! Can’t wait til it all arrives!!!
So glad we got Elizabeth to help us out today she was amazing and very thorough with explaining everything we needed to know!
Gina was a great help! We appreciated her help in finding a bedroom set and things were quick and easy to set up for purchasing and financing.
Gina was great. She showed me multiple mattresses to satisfy my need. Thanks Gina.
Gina did an an excellent job. She was friendly and very helpful.
Great 👍
(Translated by Google) The service is excellent, the furniture and decoration for the home are of very good quality, you can find everything from a bit classic to more modern furniture. 100% recommended. (Original) El servicio es exelente, los muebles y decoración para el hogar son de muy buena calidad, puedes encontrar desde cosas un poco clásicas hasta muebles más modernos. 100% recomendado.
Elizabeth was very friendly, helpful, & attentive. Great experience at Ashley Furniture.
Elizabeth and Brooke both went out of their way to help me! I appreciated the extra help that they gave me. Audrey
Found what we were looking for in a very short time. Salesperson was most helpful.
Craig in the mattress department is amazing! He knows mattresses and all things mattresses! He makes the experience pleasant and nice. Plus he is super patient - great with kids. No sales pitch or pressure just the info to make this big decision. He only works weekends so make sure you plan a Saturday or Sunday visit.
Went in for mattresses. Specifically for mattresses that came in a box. I was surprised by their assorted price range regarding mattresses. I came in looking to take a king size bed home that day and I got it, thanks to the help of Mike P. This is after I ran around to Mattresses Firm, Beckers and even Macy's with no luck.
Elizabeth Vargas was very helpful. She answered all of our questions and even stayed late to help us finalize our purchase. She was knowledgeable and friendly.
Brooke is my go to sales person! She’s great to work with. She’s kind and knowledgeable. I love shopping at Ashley. Brooke makes the furniture purchasing process go so smoothly.
Fardowsa and Elizabeth were very helpful and kind to us in the store while shopping.
Elizabeth was so helpful in finding us the exact mattress and base we wanted in a floor model. We are so grateful for her assistance! Thanks so much Elizabeth.
Worked with Liz vargas Very knowledgeable very helpfall around 1ofthebestexperiencesi'veeverhad
Elizabeth great service.
Ottoman
Chris Smith Home Furniture Specialist at Ashley Furniture helped us find the perfect leather sofa and loveseat! Definitely want him for our salesmen next time I buy from Ahley Furniture. Thanks Chris.
We are so fortunate to have made Ashley our first stop. We knew Ashley would be one of the stores for my husbands parents couch search, but we’re also afraid they may not have inventory, or one they liked. Well, Elizabeth Vargas at the Maplewood, MN store made this shooing expedition a one-stop shop for my 89 and 91 year old in laws! We can’t thank her enough for her patience, guidance to steer us toward the right couches that make it easy for an elderly person to get up and down, taking measurements to make sure it would feel right and fit them well. Oh my, she went over and above the top with caring for them. And within an hour or so, they found the perfect couch! Then, moving day for them was very difficult…leaving their home if 65 + years to move into a living facility was tough. Well, ASHLEY delivery service knocked it our off the park too…their communication, promptness,& courteous delivery made it wonderful! My in laws walked into their new apartment and LOVED it…it made them feel sooo much better about the move. Their first new couch in 35+ years! Thanks from the bottom of our hearts Elizabeth…your expert furniture knowledge, patience, kindness and determination to help us find the right couch is amazing!! Thank you, thank you!
Elizabeth was so helpful the minute we walked in the door. She helped us find everything we were looking for without being pushy at all.
Elizabeth was sweet, accommodating, and helpful as we looked for our new couches. She’s very appreciated.
Brooke is very helpful a kind person to work with!!!!!
Mercedes Lenort went above and beyond to turn our one star experience into a five star one. We will definitely continue using her for our future purchases.
Elizabeth Vargas helped us out and was very knowledgeable about the furniture we bought. She was very easy to deal with.
Elizabeth was terrific. She was informative, had great suggestions, was very friendly, but also gave me space to wander browse. I appreciate her help very much.
Christopher was amazing! He provided us with a friendly, respectful and fun shopping trip! When we arrived he was super nice, gave us space to do our thinking and made the checkout/delivery process a laughable experience! He’s an amazing asset to your team!
Excellent cool service
We had a great experience from start to finish. Chris(topher) Smith was attentive and was not at all a "pushy" salesman. He made sure we ended up with exactly what we wanted and was able to give us on the spot pricing. He made it easy to say yes and our experience is exactly what a furniture buying experience should be: fun and fulfilling. Upon entering the Maplewood Ashley, ask for Chris!
It was such a pleasure meeting and talking to Mercedes Lenort today, she was awesome, very nice and very informative about our purchase items we were buying. I would definitely go back to her if we needed anything else from her store. Thank you again Mercedes.
Elizabeth was friendly and helpful on the phone, so we made sure to deal with her when we went into the store. She answered our questions and helped us complete our purchase quickly and easily. Highly recommend.
Great service!! Thanks to Elizabeth Vargas that my experience at Ashley was a successful and fun one. I initially had made a mistake with the order form and without any irritation or hesitation, she changed it. She not only was kind but she was extremely helpful.
Very helpful & professional
I had a wonderful experience shopping at Ashley Furniture, Maplewood. Elizabeth was so helpful and professional and answered all my questions on the new sofa and loveseat I purchased. Serena matched comparable prices to give me the best value on my table set and bed purchased. Ginny was friendly as well and does an amazing job displaying the decor throughout the store!. I was very pleased with my experience and will be back
Friendly, helpful, honest. Definitely will come back and refer friends.
On March 26, I walked into the Maplewood, MN location to purchase living room and bedroom furnishings. There were several staff milling about. Not once in the 30 minutes I was there did anyone greet or ask if I needed assistance. I did overhear some greeting others that came in after me. I'll take my business elsewhere.
Fardosa and Eliazabeth were so helpful and did a great job helping me find the right couch
Elizabeth Vargas was fantastic! Just the right amount of attention and detail to the customer. Michele Edwards
I was shopping for a couple different design clients. My questions were promptly answered, extra research was done to locate a specific item, and check-out was handled swiftly. Jolene did a great job, so much so that I went back a second time to purchase another item I could have gotten elsewhere.
Today we were warmly welcomed by Jolene Brown at the Maplewood store. She definitely made our day. She went above and beyond to make sure we could get the sofa table that we came in for and she made us laugh, what a great personality. I also want to mention the Office Supervisor (sorry missed her name) that was very helpful and didn’t hesitate to assist. Thank you both for making our day a great one. Eric and Tasha
Kay and Elizabeth from the Maplewood department did a fabulous job helping with a bed and bed frame
Jay was very helpful!
Mercedes was a pleasure to work with! She was so patient with us and my husband and I are very difficult to choose and decide on colors. Thank you so much!!
Went in 10 minutes before the store closed and Elizabeth got it all done for me ASAP with a smile.....
We came in to look for a floor lamp and some artwork. The store was staged beautifully by Ginny Schroeder. Very eye appealing and gave us so many ideas. Elizabeth Vargas was very helpful with the perfect floor lamp that we found. We will be back again soon for artwork and other decor to finish our room.
Brooke is an excellent consultant! When we first walked in, she immediately helped us. It was quick and simple! We found the dresser that we liked!
My experience when buying a sofa was made very easy by the Elizabeth Vargas. She was very helpful, and knowledgeable of the sofa I was interested in buying. She is very personable and makes the customer feel at ease. She is an asset to Ashley’s management in her position as a Home Furnishing Consultant!
Elizabeth was so helpful in helping me choose what set would fit my lifestyle the best and also did a fabulous job helping me save money where I could. Love my new bed set!
Elizabeth Vargas's customer service and attention is why I shop at Ashley rather than shopping from online retailers.
Elizabeth was super helpful and very patient with us she gave us the best advice
Elizabeth was great to work with. She is super knowledgeable and patient!
Very good!
Mercedes was great to work with while shopping for a sofa! She listened to our needs and guided us to a great option that we never would have considered. Thank you!
We spent an evening and a few hours the following day with Elizabeth V. taking care of us. She was an expert in planning our room with us. She gave us specific details on the fade-resistant furniture that we were looking for. No other furniture store had the same warm, kind service she provided. We appreciated her guidance as we made decisions. Thank you so much, Elizabeth V!
Thank you Elizabeth, you are very very helpful. I like how you explain about the purchase and which mattress to buy.
I had the most amazing customer service experience with Elizabeth Vargas! She gave me space to look around and answered all of the questions that I had. She was very helpful and kind.
Ashley furniture always comes through with the best deals and customer service. Jolene was a total Rockstar and helped us find the perfect couch. I highly recommend this place and definitely ask for Jolene, as she was awesome to work with.
Christopher Smith was very helpful, patient and friendly. He made our purchase go smoothly. 10/10 recommend Ashley Maplewood.
Great selection of furniture with good prices. Elizabeth was a very nice consultant and had suggestions for furniture. She was able to get delivery on the date I wanted.
She helped me from the minute I walked in the door she help me pick out a few things very sweet girl I am very good customer service. Elizabeth
We worked with Mercedes to purchase a new table and talk through options about a potential future purchase of a sectional. She was absolutely wonderful to work with! Super easy to talk to, knowledgeable, and best of all, not a “pushy” sales person. We will absolutely be back for any future furniture needs 😊
Awesome experience shopping here at Ashley’s with Kay Her! She seems to be new but her attention to detail and willingness to learn really showed! We might have given her a hard time as we weren’t sure what we wanted but she continued to assist us in every way she possibly can. A+++!
We worked with Jolene, at the Ashley furniture store in Maplewood and were absolutely thrilled with our experience working with her. This was our second time in the store, Jolene remembered us and even remembered the sectional we were looking at. After shopping around we agreed it was not only the best quality sectional we’d come across but definitely the best pricing as well. Jolene was very thorough with explaining delivery, setting us up with furniture protection and overall just incredibly friendly and kind. We will absolutely be coming back to the Ashley store in Maplewood and working with Jolene again!
I pooped here
Ashley was awesome! Very nice & helpful
Elizabeth was helpful and friendly!
Jolene brown
Elizabeth and Mercedes were great to work with!!
We were on the hunt for a sofa and Ashley had a great selection with affordable prices to choose from. We had a very positive experience working with Liz. She was quick to greet us and answered any questions regarding our purchase. She made sure that we had a smooth and quick checkout, and all the information we needed for delivery and accident protection. We are excited to enjoy our new sofa when it arrives.
Chris was great very knowledgeable of the merchandise I was purchasing
very happy with the purchase of my new sofas thanks to Jolene brown very kind and nice person👍👍
Jolene gave us a great customer service experience from the moment we walked into the store to purchasing our furniture. She was super helpful and answered every question I asked. I would definitely go back to her personally just because she was also so patient.
Jolene Brown was very helpful I had a great experience buying from her thank you Jolene Brown
This was the second Ashley store that I went to looking for a specific couch. The first one I had a stuffy guy helping me with no sense of humor and didn’t seem too personable. I went to the Maplewood store and Elizabeth helped me. What a difference! She had personality and was a joy to work with. Not only did they have the item I was looking for but she steered me to an even better option for me and it wasn’t more expensive. I was thrilled. Elizabeth is who I would definitely go back to if I were to purchase more furniture.
Lizzi was amazing! She helped me and my family get the bed frames we wanted and was overall really kind!
My wife and I visited the Ashley store in Maplewood on 1/14/2023. We were greeted by Elizabeth Vargas. Elizabeth was very knowledgeable and helpful as she answered our questions and guided us through the store’s large showroom. We ended up purchasing a sofa and loveseat and I don’t think the process could have gone better - from the time we entered the store to the time we left. Large selection, awesome salesperson, no pressure to purchase, easy checkout. Thanks Elizabeth Thanks Ashley
Ashley has so many decorations and art pieces to choose from. Jolene was so helpful to us while we chose art to purchase. She even helped carry the heaviest piece out to our truck. We will be back there again!
Jolene was very helpful, patient even when we were deciding multiple items at a time, and welcoming to us
Jolene was very helpful and not pushing us to make a decision.
Brooke Pyle was very helpful in helping me find the perfect couch for a good price.
Furniture quality looks good with a very reasonable price. We had Jolene helping us with the process, she is very friendly and professional!
Thanks Jolene for your excellent service.
Jolene was an extremely helpful sales rep. I initially came in to buy a couch, but later found out (during delivery) it wouldn’t fit in the doorway because the front door is right next to a retaining wall. Thankfully, Jolene immediately was able to help me find a new couch and made the exchange a seamless and easy experience. Wonderful job!
Brooke pyle Thanks for being awesome
I had a wonderful experience buying my furniture at Ashley! Elizabeth Vargas was my consultant and she was friendly, patient knowledgeable and fun! There was NEVER any pressure and I loved that! From my first visit where she answered all my questions and provided a quote, but then didn’t hover while I looked. She understood I was just there to look and gather some information. At other stores I was literally followed around and it’s frustrating when you just want to look. It took me a while to make my final decision because it was a large expense for me and she was understanding and just patiently kept in touch and never rushed me. Getting approved for financing was quick and easy and the whole process was simple! I can’t wait for my furniture to arrive! I would definitely recommend Ashley and Elizabeth!
Elizabeth Vargas was such a pleasure to work with! She was extremely helpful and we able to give me and my sister a great deal on our couches! We can’t wait for them to arrive! Oh and happy birthday Elizabeth!
It was great working with Elizabeth A. Vargas! She understood our needs and asked the right questions to provide us with solutions. We are extremely excited to get our new furniture from Ashley! I would highly recommend Lizzy for all your home needs. Thank you Lizzy for all your help. And Happy Birthday!! The Palacio Family
Elizabeth A. Vargas was the absolute best! Very kind, funny, and knowledgeable. (:
In and out. Elizabeth was incredibly helpful, efficient, and transparent about delivery times. She wasn't pushy and gave us our space to browse and look around. We came in late and walked out with a new dining room table.
Jolene was a superior consultant and made our decision making easy. She gave us printed schematics for our options and was a pro’s pro from start to finish. Please recognize her for her superior customer service skills. Thank you.
Excellent xustomer cervice, Mercedes was really helpful and kind, I'll definitely shop at maplewood Ashley's.
The store manager Mercedes possesses tremendous skills, Immense experience, absolutely friendly and welcoming and couldn’t be more helpful explaining the business for us and answering the questions we had. You can feel the willingness and readiness of the staff right at the door. Overall, the service was great and we had good experience.
I am so incredibly satisfied with my service at Ashley tonight! We went there because of Bee Townsend. They introduced us to the sales person Liz Vargas, and her customer service exceeded my expectations. Liz was knowledgeable, patient and kind. She listened to what we wanted, made great suggestions, and went above and beyond to get us what we wanted. I was very impressed that she took the time to look at competitor pricing to make sure we were getting the best deal. We had the best experience with Bee and Liz. I am going to recommend them to everyone! Thank you so much!
I regret buying stop from this store I had a very bad experience I didn't get my stuff yet the people that help you or not nice I hope whoever owns Ashley Furniture store or the manager can fix this problem because this is going to be my last time to buy anything from I'm to tell my family's not to buy from you guys until you fix the the problem
Elizabeth was very helpful throughout the purchase. We are moving and wanted to get new furniture for our new house, Elizabeth even came in on her day off to help work around our schedule. Emily also helped finalizing our financing and refunding our deposit.
Brooke Pyle was so helpful and pleasant to work with. She helped me to pick out some very nice furniture. And the coolest lamp ever !
Thanks to Elizabeth Vargas for being pleasant, understanding & helpful on my recent purchases.
I appreciate that the Home Furnishing Consultant greeted us but also just let us browse the inventory. She was very helpful along the way as we needed her and it resulted in a purchase where we would be happy. She went the extra mile by price matching two very similar sofas so that it would not be a factor in our decision. Also pleased with the prospective delivery time of ten days from purchase date. Based on this visit, I trust the place for home furnishing needs.
Brooke and Elizabeth were excellent 5 Star sales associates who helped me order a nice livingroom set. Excellent customer service and very professional! My set arrived on time and looks great in my new apartment. Thanks everyone! 😊
We had a great experience purchasing our first sectional. Elizabeth V. was incredibly helpful - she greeted us right away when we entered the store, talked to us about the current specials (it was Black Friday), answered our questions, and helped us when we made our final decision. It was a breeze from start to finish - the sectional will be delivered faster than we expected which is great, and we would love to work with Elizabeth again for other furniture purchases!
Had the most pleasant experience with Sales Rep, Jolene @ the WhiteBear Ashley store. I Shopping there in the future I will look forward with working with her.
Jolene Briwn was our consultant and she was awesome. I will definitely return and look for her help on our future purchases.
My wife and I went in on black Friday with our 2 month old baby and had the best service from Chris! He answered any questions we had honestly and was great!
Brooke hell tome
Top dollar. I found the sofa I wanted for a 1/3 of their price...
Walking into the store one sales person looked us in the face and didn’t say a word turned and walked away. Walking some distance another sales person asked if anyone had asked if they could help us. I said no and this sales person welcomed us and introduced to us as Elizabeth, and instantly started asking if she could help us. Elizabeth answered all of our questions, walked with us around the store, and helped us get our purchases to our car. The weather was very cold. She went above and beyond making sure our experience was enjoyable. Thank you, Elizabeth!
I found the most comfortable couch ever & it was NOT what I had in mind but I love it & can't wait to receive it. Elizabeth Vargas assisted me with her friendly, helpful but not pushy ways. It was a great experience.
Very helpful and kind customer service. Thanks Jolene Brown
The salesperson,Jolene Brown, at the Maplewood store was professional, knowledgeable and friendly. Very happy with the chairs I purchased
Jolene B. was efficient, knowledgeable and helpful. She helped me find just what I was looking for! Thank you, Jolene!
Chris was wonderful in helping us with our first furnature purchase. We had many questions and he always answered them with a smile on his face. We appreciated feeling that Chris has our backs with the purchase, as he gave us all the information we needed to feel safe and confident with our purchase. Thanks again Chris!
Had a wonderful expirience at Ashley today! Elizabeth Vargas is a wonderful salesperson! No pressure at all. Went above & beyond to find the best prices for our purchase. We even changed our minds on what set we wanted & she was a true professional! And, she's pretty funny!! :)
I had the most amazing experience with Brooke, She was very professional, respectful, honest, had some of the best advice on any of the furniture I asked about.. I highly recommend customers to shop at this location..
Very nice customer service thank you everyone
Liz Vargas was so helpful and nice. She made our shopping experience effortless. Liz, next time we will bring you a sandwich, promise! Thank you
Amazing store
Chris (Christopher Smith) was extremely helpful and patient. We were shopping for two full sets of living room furniture. Not once did we feel pressure or pushed by Chris. While he gave us space to shop around, he also was informative. If you're looking for a great salesperson to help you with your furniture shopping, ask for Chris!
Thank you SO MUCH Liz & Chris for helping me out !
Jolene was very helpful and cheerful. Very friendly and seemed to truly enjoy working at Ashley furniture. Overall our experience dealing with Jolene was exceptional.
Mercedes was pleasant and very easy to work with. We really enjoyed her as our sales person. The store had so many great choices!
Jolene Brown was extremely helpful and great to work with. I will recommend her to others that I know.
Jolene was great to work with. She had an amazing personality and we couldn't stop laughing and smiling. Definitely go here and ask for her to help you, you won't be disappointed with her customer service.
Helpful salesperson, we got just what we were looking for.
Brooke Pyle is amazing! We previously had a great experience with Brooke on purchasing our first set of furniture for our new house. We were finally ready to finish getting things in order and had to go back to see Brooke again. She is very helpful and patient with us in making our decisions. Highly recommend!
Very welcoming staff and helpful service, Jolene Brown is wonderful, excellent, fully recommend!
Christopher Smith helped us today to find everything we need. He took extra time to go over all the details about our furniture.
Jolene was great to work with! Very helpful and knowledgeable! Love the pieces I chose!
Thanks Jolene Brown 🤗🤗
I had a wonderful experience at Ashley Furniture. I worked with Elizabeth and she was wonderful!! Very knowledgeable and answered all my questions. I would highly recommend working with her when you visit!
Jolene Brown was my sales consultant and helped me pick out my living room furniture and absolutely love it. Thankyou so much Jolene. Maybe come see you for a bedroom set. Keep up the great work. Betty
Jolene Brown was very helpful the whole process was stress free .
Elizabeth A vargas Really helpful gave us a lot of great options! Specific with the deals! Explained everything extremely well! Her attitude was amazing too!
Quick and thorough service. Will be returning for more furniture!
Thanks so much to Elizabeth Vargas! Elizabeth helped me in so many ways, she answered all my questions, and was very sweet to my granddaughters. She went out of her way when I returned to pick up my chair. I will definitely go back to Ashley Furniture. I highly recommend this store and their employees. And I love my new chair!
Mercedes was awesome help thanks
Excellent customer service. I would like to thanks to Jolene Brown. She was very helpful in answering questions for me and helping me find what I was looking for.
Very competent and friendly service. Gave me several options and searched for the best price. I was very satisfied.
Mercedes did a wonderful job getting us all together and quoted. Also advised us to go home with the measurements she provided and see how the sectional selection we want would work out..
Elizabeth did a great job helping me today, I went looking for a new twin matters and she did a great job helping me choose the right one and getting the best! She’s amazing (:
She's awesome, she is very helpfull.
We found the perfect sofa at Ashley! We had been to 6 other stores, and we were going between a sofa at Ashley and a sofa at another store. What made us choose the item at Ashley was ONLY because of the service we received by Elizabeth V. She was super helpful at finding us exactly what we wanted, in the configuration we needed. Absolutely zero pressure, which was vastly different from the other store. Her patience and kindness are what made us choose Ashley, and what will bring us back to furnish the rest of our home! Thank you, Elizabeth!
Elizabeth was very helpful. She took my design style into consideration and made several knowledgeable suggestions.
Miss Vargas had me covered! Very friendly cute and funny :)
Wow! Great and excellent service! Thanks Jolene B you are wonderful employe.
Very satisfied with our experience. We were greeted when we arrived but were still able to shop around without being bothered, which we prefer. The purchasing experience was also smooth and Elizabeth V. was very helpful and friendly through the whole process.
Elizabeth was amazing to work with! Ashley always has things that fit my style and the sale today was really great too!
I loved the attention I received thank you 😊 Jolene Brown
Nice place and fantastic inventory.
Received great help from Brooke P. at Ashley in Vadnais Heights who was knowledgeable about what turnaround times were, availability, and promotions. Recommend visiting Ashely HomeStore and asking for Brooke P.!
We had a great couch buying experience with Mercedes! Super helpful, friendly and made the process enjoyable.
Waaw ! Great place to purchase from furnitures anything you’d like for home . I would like to thank Jolene Brown for her great service. She is the best consult I have ever come across with kind her attitude, very helpful absolutely go for her if you looking for any assistance . definitively recommending this place ❤️🙌
She’s the best I’ve ever met , so friend and experience in communication with customers
We have purchased many items from Ashley in Maplewood. The assistant manager, Chris was beyond fantastic. He even helped entertain my daughter while we were deciding! He truly went above and beyond and made the experience delightful.
Bee was great to work with, show me all the options and no pressure to buy.
Thanks Jolene Brown for your good customer service 👍
Great service! we worked with Elizabeth and she was of great help. she told us the pros and cons of certain couches and sofas and was very honest and real. Great Place!
Jolene is the best Ashley Homestore Consultant.
As soon as we walked in we had friendly smiles and faces, Mercedes was excellen!! Kudos to you and your location. Mercedes was a great person to work with, no pressure and had patience with us because we were all over the place. Explained payment options, over all great service. I recommend seeing Mercedes and the other young ladies they're all gems. Thanks 😊
Elizabeth was so helpful, she was patient and answered all our questions! Helped us find the best deal between a few they had going on. Thanks so much for your help! We’ll be back!
Elizabeth Vargas was great! She made sure we got the absolute best price! Thanks!!
Not much options and design to choose from.
Amazing customer service, will definitely be back!!
After searching for months for a dining set that was available for immediate delivery we finally found it at Ashley in Maplewood. Thanks SO very much to Ashley team member, Elizabeth Vargas!! How refreshing it was to find a person who truly cares about helping customers. Not only did we get our dining set, but at a great price AND with the help of an honest and kind person. We cannot say enough good things about our experience working with Elizabeth.
Horrible customer service. I was in the Maplewpod store ready to make a large purchase and in the 30mins I was in the store, I could not get assistance from any of the sales staff. Be better.
I've had such a great experience at Ashley in Maplewood... they have a great selection of furniture at affordable prices, and the staff are excellent. I've been able to browse without feeling pressured or interrupted constantly, but they are definitely there and helpful when you need them. Huge shout out to Elizabeth for being so patient, sweet, and professional... she helped make what could have been an overwhelming experience less stressful! I'll be back for sure, and highly recommend this store for anyone looking for furniture/home furnishings.
Mercedes is the Mattress Guru
We have ordered several rooms of furniture from the Maplewood store and have always had great service. We recently worked with Jolene Brown when we purchased a living room chair and lift top coffee table. She was so fun and very knowledgeable. Hopefully we can work with her again. I would highly recommend her. Also, Courtney Hahn-Puline helped with our paperwork and was a pleasure to work with. Both women definitely made our experience a positive one!!
Jolene Brown was of excellent help. She walked with us throughout the store and show us some of the sofa we were looking for. She was also very informative, making sure we understood everything about purchasing our new sofa and loveseat. She also has a great personality and likes to make conversations with us.
We found what we were looking for in a dinette set.It was a good price and our sales person Jolene Brown was great in helping us and letting us know when the set we were looking for was in stock.
Jolene was our sales person . She did a great job looking up other options and making sure we were completely satisfied with our experience
Jolene has helped me for multiple days now and has nothing but amazing! I’ve been coming in for the past few weeks just to look around since I knew I would be moving in a few weeks and desperately needed furniture. Jolene was there and brought me to patterns and styles that I didn’t even knew that I wanted! Each time that I came in wanting something different, she remembered what we looked at last time so she was able to compare prices and my previous thoughts of the item as well, never have had that service before. Finally, today I went out and bought the piece that we wanted after saving some money for it, just to find out that Jolene was able to knock a few dollars off because of a sale going on that we did not know about previously. Nothing but thankful for that woman, and very glad to have worked with her the multiple times I stopped by.
Great service from Mercedes! So excited to finally have a new set of couches - and loved that the ones we wanted were in stock!
Bee Townsend was warm and helpful as soon as my wife and I walked into the store. She not only helped us find what we were looking for, knowing exactly where the sleeper sofa options were on the floor, but gave us plenty of time to decide which one was right for our new home. I will trust her completely if we need to buy any more furniture soon.
Bee at the Maplewood store was so amazing! She showed my husband and I our options, answered our questions, and then gave us the time and space we needed to decide on a couch. We were able to find the perfect couch, and it was on sale!
Elizabeth was amazing. She helped us through the entire process very efficient and patient. Explained everything in great detail all while my toddler was running around the store! This was my first purchase at Ashley Furniture and it was a great experience.
Ashley has the best selection of furniture we worked with Elizabeth Vargas she was very helpful. We couldn't make a decision on what we wanted and she wasn't pushy just worked with us even though we came in about 4 time's. My new furniture place is Ashley with Elizabeth, we had great customer service and would highly recommend her. Thank you Elizabeth, we are happy with our selection.
I just want to Say I had such a great experience with Jolene just like the song and I think she deserves a raise she's a great employee thank you
Jolene is super friendly. Helped us out by picking what was best for us.
Elizabeth Vargas-56 was so helpful. She explained everything very well and was super polite. She was patient and I was able to make a purchase I was very pleased with.
Serena was amazing, wonderful customer service and I would recommend someone to go buy with her!!
Jolene at Ashley maplewood store was awesome, she took her time to help me and find great deals !! Thanks for the experience. Awesome person
Mercedes Lenore was so helpful I really recommend coming here so nice so patient with us :)
Brooke was very helpful finding what I needed. The store was clean.
Elizabeth was very helpful and I appreciate all the help she gave me
First of all, our consultant, Elizabeth, was so great to work with. She was patient and helpful throughout our decision process and was extremely accommodating to our needs in the delivery aspect of our purchase. We would definitely work with her again. Although we’ve only had it a week, we love our new sectional. It’s so comfortable and compliments the space just as we’d expected. Hopefully it holds up over time. Thanks again for your help, Elizabeth.
Joke be was cool and was happy to run around for us!
Our sales rep was Brook. Mercedes was the store manager. Both knew their product line up and sought out answers to our questions they were not sure about. Very competitive pricing. Smooth trouble free process to buy, set up delivery and take away.
I had the best experience here! Elizabeth was amazing and so helpful, but also not at all pushy! I would definitely recommend buying with her.
Elizabeth Vargas was amazing! She was so sweet and patient with me throughout my whole buying and selecting process. She knew what I was looking for and informed me of materials I had previously informed her I wanted to stay from. She’s super pleasant and quick to respond!
I had a great experience at Ashley Furniture! Chris, Noah and Elizabeth were extremely helpful and super friendly. From greeting me when I walked into the store, to helping me locate items I was looking to purchase and then assisting with the carry out helping me carry them out…they rock!
She is good girl and happy girl! Elizabeth was very extra Nice! Will buy more next time. Thank you very much. Craig was a good guy as well-Thank you!
Elizabeth Vargas at the Maplewood store was awesome. She was very helpful and patient. She answered all our questions and worked great deals for us!
Awesome customer service!!
excellent attention by Elizabeth A. Vargas, I highly recommend her, I will definitely return.
Elizabeth Vargas was extremely helpful and patient with us as we were trying to decide on the right furniture pieces for our living room. She answered all our questions and even had very helpful suggestions. God bless her.
Elizabeth was wonderful.
Elizabeth Vargas was so helpful throughout the process! She was knowledgeable of the store and what was available. She also remembered us when we came to pickup up! Overall a wonderful experience, we will be back!
Elizabeth at Ashley's was amazing ,she was so helpful and very well informed on her knowledge of the furniture in the store,she knew what I wanted as soon as I mentioned what I needed which was an ottoman with storage...she gave me various options with the limited budget I had. I highly recommend this store and definitely ask for Elizabeth
Beautiful store, so many decorating ideas.
Chris was very helpful. Fast transaction at maplewood ashley store.
Craig was a great help to us when we came in to buy a new bed. He was a tremendous help to guide us through the many options available as far as mattresses and adjustable frames. We were thankful that he was able to use his experience to help us make the best choice for us. Very pleased with our experience!
Courtney and elizabeth have a flare and talent for helping myself with my design ideas. At my resident and store front. I can always get a honest opinion and fresh idea in my design process. Truly a grateful customer ..
Wow! Great and excellent service! I would like to thank Elizabeth A. Vargas. She was kind, friendly, helpful and interested in explaining everything to us. We were looking for a dining room table that we saw it before but it was gone and we were about to leave to see another store ;however, she helped us to find another lovely one. We came back and bought it. We were so lucky to see Elizabeth there in the second time. We really appreciate her assist. Thanks again Elizabeth!
I walked in looking for an office chair / gaming chair for my desk. I was very politely greeted by Chris who showed me the chairs that they had in stock. He was very helpful throughout the entire process. I had some payment issues so I left and came back shortly after. Chris was busy assisting another customer so Elizabeth assisted me in the rest of the check out process, she was extremely polite and helpful for the short process. I can’t praise them more, they are amazing. Ps. They both deserve a raise.
Chis and Elizabeth were both friendly and helpful. I was just on an investigation trip (with no intentions to buy yet) and they both didn’t mind and gave me a lot of attention and asked me questions to help me find something I’m looking for (and to make sure it will be physically possible to get the couch into my home). Plus they went above and beyond when I came after the store closed (they were leaving and about to drive away) and needed to get back in because I accidentally left my phone in the store. Great customer service those two!!
I had found a chair at different store that was made by Ashley and was out of stock, it would take 6 months to get. I decided to stop at the Ashley store to see if they carried it. Chris was so helpful! He found the chair for me in stock. Thanks so much!!!
Great service! Very friendly and knowledgeable. Elizabeth was very helpful and we left feeling like we got exactly what we needed for our new home.
My experience was great with Liz V
Mercedes was fun to work with! She helped us with our order and made us choose the perfect furnitures. She was super friendly and made us feel welcomed. Thank you Mercedes for your wonderful service!
I recently purchased a couch from this store, actually it's called a chaise lounge. It's a gorgeous couch, very comfortable and unique in my opinion. All of my communication was with Elizabeth V. She is a fantastic person, very friendly, knowledgeable, and makes you feel like she truly cares about your happiness with whatever you're purchasing. I would highly recommend Elizabeth and Ashley Furniture.
Mercedes did an outstanding job. She was not pushy and made the buying process go quickly and smoothly. I would choose this location again!
Elizabeth A Vargas did great assisting me in a smaller bed set that will be upgraded later on! Highly recommend working with her & will be back!
Mommy got her table! Thanks Elizabeth A. VARGUS!
Elizabeth and Bee were extremely helpful and professional! Glad we met them today to buy our very first couch in our very first home! Thanks Ashley Furniture!
Elizabeth was knowledgeable, helpful without being pushy, friendly, and sweet🙂. Would definitely want to do business again with her.
Elizabeth A. Vargas was my helper and she did a wonderful job. She was patient, helpful , and very beautiful. Along with with Bee . They were both helpful
Christopher Smith was great to work with. Would definitely shop here again because of him.
Very nice store with an expansive selection! We found exactly what we were looking for - and with ease - thanks in large part to the expertise and efforts of uber-friendly Elizabeth, whom we were lucky enough to work with. Although our furniture needs are now satisfied for the time being, Ashley Maplewood would certainly be first to come to mind for any of our future furniture purchases - and Elizabeth the associate we’d reach out to!
Elizabeth V went above and beyond to assist me in my first time furniture purchase. So personable and friendly. Exceptional customer service Thank you again
Elizabeth was very helpful. I’m so happy she held the mirror for me because it will look perfect in my new house. Highly recommend working with her when you visit!!!
[[ WARNING!! BAD CUSTOMER SERVICE DO NOT BUY PRODUCTS FROM ASHLEY FURNITURE!! ]] Bought a really expensive couch. Also got the 5 year warranty. I have only had this couch for two years.. the pass year of 2021 we have been playing a game of send me more pictures of your couch and the service people will get in touch with you. (Pictures sent). Now its 2022 and there still playing this game of send me the pictures of the couch and a service member will give me a call. They never called and no follow up once so ever. Seem like ashley furniture has a reputation of bad service after you buy there products. They get there sale and kick you to the curb. Are you waiting for my warranty to expire? Seem like thats the hit ashley furniture is giving me. Postponing there service to five years later so they do not have to do anything. Wasteful money on the warranty and there products. [ DO NOT BUY FROM THIS COMPANY ] Snakes in the grass. Now I see why there parking lot is always empty..
I cannot stand poor customer service, and that's what you'll get. If you're ready to drop thousands of dollars and never see your furniture - this is the place to go.
I was assisted by an employee by the name of Brooke .She was awesome and helped me get my financing done smoothly and quickly.
Mercedes was excellent! She worked with me and my wife to give us a really good deal on some really nice furniture definitely! I highly recommend shopping with Ashley furniture and I hope the next time we go back we’re able to work with Mercedes again.
The staff at this Ashley Homestore are amazing! Especially KC and Mercedes, 2 of the most attentive employees we experienced on our trip. Mercedes was fun and personable and didn’t push anything we weren’t comfortable with. KC was literally skipping to customers to assist them and us! Such a fun group of people! 10/10
We have been here twice in the past month...great selection of in-stock items! We had Elizabeth help us this last time, and she was so professional, friendly, and knowledgeable. She helped us buy a dining set and area rug that day, and she was able to answer all our questions we had. I would highly recommend Ashley Furniture, and hopefully you will be lucky enough to have Elizabeth help you. 😊
My son Joshua Vanden Bosch and myself Debra Vanden Bosch, we were at the Maplewood Ashely’s Store. We were helped by Elizabeth A. Vargas. She went above and beyond helping us to look for furniture, I am disabled, and she just did so much to help out. She was caring, so helpful. Elizabeth made sure we got what we wanted. Never had this experience with Ashely’s before. We are very happy, and can not wait to get our furniture and bedding. 😀
Mercedes helped us get a couch, and she passed the vibe check. 10/10 would recommend.
Very helpful sales staff. Elizabeth V is a newer employee but proved she’s been paying attention! Good job! Serena E and Mercedes L were very helpful when assisting. Thanks Courtney for helping with the credit process! Will definitely shop at this location again.
We always have a great experience at Ashley HomeStore! We love working with Brooke - she is always so friendly and helpful! Thank you Brooke for another great experience!
Went in looking for new family room furniture, found a beautiful new set … my sales gal Brooke was AMAZING !!! So beyond helpful and very efficient!! Definitely will ask for her next time!!!
Mercedes was very helpful and knowledgeable about the selection and delivery
brooke plye and courtney hahn-puline did a wonderful job helping me and my dad understand the purchasing process and getting furniture ordered
Wow! Fantastic service! My wife and I came in looking to update our living room. We haven't been to Ashley in years. We weren't too sure what we wanted but we were greeted right away by a sales consultant named Serena. She was wonderful and knew her store like the back of her hand! Not only helped find furniture we had in mind but helped us picture and re-design our living room..This experience could not have gone better and would highly recommend! Thanks again for the stellar service!
We stopped in early November 2021 just to browse and ended up buying an entire new living room set. The sales team was wonderfully helpful for my multitude of questions, and no pressure while we needed time to weigh our options. Mary Wallace helped us in store, and she was amazing (and had great looking nails too! We chatted quite a bit while deciding). She helped us figure out all the sale pricing, helped set up all of our financing with ease, and ensured we would get deliveries as the pieces arrived. We received the last of our furniture on new years eve, and the delivery crew was just as great. They sent enough people for the job, were kind enough to remove shoes without me even asking, and put the furniture exactly where I asked. They were so quick with it all too, it felt instant! Loving the furniture so far, quality seems to be spot on. Looking forward to enjoying this set for years to come!
Chris S. was FANTASTIC!!!! I will come back again! Thanks Chris!
We were looking for a new couch for our new place and Mercedes helped us find everything we needed! She was very helpful and kind! Best time ever shopping for furniture! Highly recommend shopping here!
We are very pleased with Ashley furniture customer service. Their staff at the Maplewood store went above and beyond. We'd definitely buy furniture there again! Mary Wallace and the new receptionist were so helpful.
We walked into Ashley Homestore in Maplewood, MN and worked with Chris. He helped us find a dining set we loved that was available for pickup next day in Fridley,MN. Chris was patient, informative and very kind. Highly recommend shopping with him. The dining set we selected works great for us and was very affordable.
No help as I walked through the whole store. Not sure how many sales people were on the floor. Also didn't see the style we were looking for.
Second time that I got furniture from their Furniture is reasonable and very nice looking I would recommend you go there
Great place to shop and compare for furniture.
K.C. is amazing! Ask for him!
Craig was super helpful with helping me choose the right Sealy mattress for my needs. I would go back here every time. Awesome service and plenty of subject knowledge.
My husband and I walked in no one greeted us or was willing to help us. The sales people on the floor were either sitting down or on their cellphones. We walked out, if they can’t give us their time of day I will not give them our money. I went across the street to Slumberland. Highly recommend them!
I went to look at furniture no one even spoke, u told I was ready to leave. Although I was with my cousin I was interested in some furniture as well. I will not ever go there again. Plus we were black to and that tension was there.
Was okay.
0 stars
I love Mary and Mercedes. The best customer service ever. Didn’t want to leave. Definitely recommend. Thank youuuuuuu ladies….
My wife and I had a great experience picking out a new sectional here! The sales associate, Mary, was very helpful and recommended the perfect item for our space!
My experience at Ashley’s Furniture at Maplewood was Amazing. My family and I had an awesome experience thanks to the help of Brooke. She was a great sales associate. She helped us look through all our options as well as listen to all our requests and concerns. She was also very knowledgeable and respectful when answering any of the questions we had. We were able to get all the furnitures we wanted with ease. I encourage you to buy your furnitures at this location and if you get lucky, you might just get Brooke as your sales associate and have an amazing experience yourself.
Customer service was great!
Loved it. Very nice, awesome and patient staff, especially Brook Pyle. Will definitely recommend to friends and families and will come back again.
First off, the sales guy we worked with was awesome! Great personality and very helpful. This review shouldn't reflect on the sales team. The furniture we spent nearly 1,700 bucks on turned out to be complete garbage and has been basically falling apart. We spent extra money for a warranty through Ashley. That is the worst part. When the material started ripping there was one associate that sent one replacement cushion cover out. We had to call back when it the rest started falling apart. They said a tech would have to come out and repair it.. We called six times, left messages and got nothing. When I went into the store to tell the customer service personnel, one of them was cordial and the other one had a horrible, smug attitude. There are way better places to spend your money. Please do yourself a favor and don't go here!
Aimee, was very helpful and accommodating with when it could be at our home. 20% off was great! Thank you so much for helping us get a new couch! ☺️😀
Brooke P helped us out and she was absolutely amazing! We came in, she welcomed us and asked what we were interested in. We let her know we were looking for a bed frame with storage, and she showed us around and explained everything we were curious about. We shopped around at different stores and came back because Ashley Furniture had the best deal and best bed frame. It had the most amount of storage, and was a fair price. Thank you, Brooke! You were awesome!
Brooke was AMAZING 👏. She was professional from START to FINISH. She was not overbearing as a sales associate. She was attentive, knowledgeable, customer oriented, and organized. I would definitely RECOMMEND working with Brooke. I will DEFINITELY utilize her again. Thanks Brooke. 😊
Brooke Pyle did an amazing job helping us buy furniture. She was so helpful and efficient in our process. Thanks Brooke!
Aimee Wangert was very helpful. Delivery is expected to be very smooth.
Craig in the bed department seemed like we were bothering him just by being there. With prices like that and no return policy you'd think they'd want to be a little nicer. No thanks Ashley, no thanks.
Found some furniture, I love
(Translated by Google) I think it's playce real fun to plae hid seek in (Original) I tink dat dis playce real fun ta plae hid seek in
A big shout out to Aimee (store manager) for being helpful and present with all my questions during my furniture and bed buying experience. Another thank you to Eric (assistant manager). Maplewood Ashley is a great place to go for a pain free shopping experience. There was no pressure by staff to purchase, they just wanted me to get exactly what I wanted. Maplewood Ashley has a great variety to choose from.
Me and my family had a very enjoyable visit. After a bit of searching, Aimee reached out to help us along the way to help us find what we were looking for. She presented us with nice options so we weren't stuck and was very nice.
Jill and Brooke were very very helpful and patient being that I came in the store at 6o’clock and they had a whole hour before time to close they help me with my purchase but Katie was not so much helpful she was using foul language to herself but I could hear it very rude and impatient to a very pertinent customer and she would make someone’s experience not so good but I’m not new to the city so I know how some people can be I did not come in there to waste anyone’s time or just look around I came in and I made a purchase which was no reason for Katie to be blowing in Carson because she had to count money because I was paying by cash if Jill and Brooke are not in the store I will not come spend another dollar in the store I recommend anyone else to come there as I have in the past In response to my review I received a call from management which was appreciated but I would like to give an extra special shout out to JILL she always goes above and beyond being this is my 2nd time making a purchase but she’s very helpful and appreciated and Brooke it was my first time meeting you and it was a pleasure thank you as well for helping to wrap my items
We bought a dining room table set for our new house and we love it! We worked with Brooke Pyle who was super helpful and price matched to their website so we got a great deal. Delivery was really fast, within a couple days of us ordering the set. We will be back to buy a new couch!
My roommate and I bought furniture from here, they send wrong furniture. We have been contacting them more than month now, the customer service is so bad and useless. They don't even deserve 1 star. Don't buy anything from this place save your money and time.
I have the worst experience. They don't even deserve 1 star. I bought a furniture, they send wrong leg for the chair; I have been contact with customer service more than month now, they have been so useless so far. Why is it so hard to fix something that so simple, that you guys made in the first place. I will never shop from there again. I would not recommend for anyone to shop from this place. What mess.
Many options. Nice store.
Had a great experience at the Ashley Furniture Maplewood location! Brooke P. was very helpful, kind and patient while we looked at many sofas and she was willing to go check up to see if it is in stock on every piece we asked about. First time we went we looked at many sofas but didn't buy nothing but she didn't make us feel pressure to buy or anything like that. So we decided a few days later to come back and buy a sofa but as soon as we got there today we asked for her since she was very helpful the first time. Thank you Brooke P. We will definitely come back and purchase there again!!
Had the worst experience here , I bought a couch on Monday got it delivered on Thursday, they delivered wrong one called to let them know employees are very rude still haven't got an answer or talk to a manager! Wrong couch still sitting in my living room .
Very nice sales people. Bought my bedroom furniture set here and will continue to come here
Hi! Leah D. Was great! Very helpful and not pushy at all. Got a great deal on a sofa and recliner that I am sure I will have for a long time ! Thank you so much !
Thank you Aimee for taking the time to get us exactly what we wanted!
JG2 Jamari Garrett was extremely helpful and informative in our family’s furniture buying experience. We appreciated his warmth, support, and connection to our family’s goals.
Have been walking around in plain sight for 30 minutes now. Associates didn’t even acknowledge me but acknowledged someone walking behind me. Felt like they were all pretty occupied taking to each other instead of helping a customer. 100% lost my business. Super rude.
NO ONE FOLLOWS THROUGH THEIR PROMISE, UNRELIABLE. I HAD TO MAKE NUMEROUS PHONE CALLS AND AT THE END, MY ISSUES HAVE NOT BEEN SOLVED... YOU WOULD RATHER GO WITH ANY OTHER FURNITURE DEPARTMENT STORES OR JUST DO ONLINE.
I had a great experience at the Maplewood Ashley Home Furniture Store, the service was incredible especially from one of the store employees Aimee wangert ! I highly recommend shopping there and can't wait till I come back.
Very Professional & Knowledgeable Staff, everything went smoothly. The whole process was made very easy by an outstanding store manager (Aimee), who went above a beyond to assist us. She not only handled our furniture needs, she also treated everyone from staff to other customers like a model employee. You have a Customer for life. This store was recommended to us by a close friend and so glad we choose to shop there.
I had a pretty bad experience with this store. First off the woman that helped me buy a couch wasn’t the greatest. She messed up my info, she put her name on the order instead of mine and my billing address (witch is in Wisconsin) instead of my shipping address so when the delivery guy called me he was mad and I had to explain that was the incorrect address. She also was texting on her phone while she was checking me out. On top of that, the seemed to be manger was not wearing a face mask while training other employees who were also not wearing face masks. When it came to the delivery, the guy called me a few hours after I purchased the couch and said they will get it to me that day, later that day they said they are not going to be able to deliver till tomorrow and then they pushed it back another day. then asked for a %50 TIP!! of $119. Rude and unprofessional service.
(Translated by Google) Very nice furniture (Original) Muy bonitos muebles
Ashley home store in maplewood MN We had an awesome experience. We were greeted right away by Jamari he is exceptional when it comes to customer service from the moment we walked in until the moment he helped load our purchase. Very pleased with our shipping experience because of this young man.
Would give 0 stars if possible. We have bought a few items from this store in the past and had good experiences. This time we were in the market for a new bedroom set. My husband walked in, passed 4 different associates and not one acknowledged or greeted him. Unfortunately we will be taking our business elsewhere.
Jamari G took the time to help us even though when we got there it was almost closing time. The next day he got the info we needed to place a special order and helped us take care of it. A little disappointed in having to wait 2 months to get it but we understand with covid production everywhere has been hit.
Aimee provided excellent service. She was very knowledgeable, helpful, polite and very enjoyable to work with. Even remembered us when we came back the next day to add to our purchase.
Very nice staff
Aimee did a GREAT job in getting me the information I needed for my purchase. She is an excellent salesperson. Very good work.
Aimee was amazing. She helped me find a great mattress
Friendly employees that allow you to look around and very clean store. The sale/clearance items are spread throughout the store, so you have to travel around to find them.
Damari was great! She helped me find the perfect living room table set for my new place and it was affordable. She was really polite and the store was clean and beautiful. Definitely going back when it's time for a new mattress. ☺️
I have nothing but great things to say about Aimee and the Maplewood Ashley Furniture store. Aimee was incredibly kind, patient when I had a million questions, and incredibly helpful. Without knowing much about my home, she was able to provide recommendations on the size and type of furniture that would work best for me. Delivery was on prompt and professional. The men who moved and assembled my furniture were kind and efficient. Covid note: the delivery people wore masks and provided top notch customer service while maintaining space from me. Will be back to Aimee at Ashley's the next time I need some furniture!
Says they close at seven here at 15 to 6 and doors are locked How do you get business this way Very unprofessional
My experience at Ashley Furniture - Maplewood was a great one. Aimee was fantastic over the phone and in-person! She gives you her time and day, unlike other salespeople who try to juggle multiple customers at the same time. I called checking if they had a piece I was interested in and if it went with another item I had previously bought from Ashley Furniture - when I arrived, she put the two pieces together so I can visualize. I cannot say enough good things about Aimee and this location. All the items I was interested in were in-stock AND shipped literally the following week. No ridiculous wait times like their online site and other Ashley Furniture locations. Any issues with the furniture were promptly addressed. Definitely coming back to Ashley Furniture - Maplewood for more furnishings. Thanks Aimee for the 5-star customer service!
We just came by today to buy some furniture for my new home with the help of Eric. He explained some of the terminology that i wasn’t familiar with and helped our purchase go smoothly.
Aimee was super helpful and friendly! We had a great experience and found exactly what we needed.
Horrible. I’m still waiting on the delivery of my coffee table that I ordered the beginning of last month. Every time I call in to get an update they will tell me different answers or “any day now”. It’s been two months now and this is just ridiculous! Don’t tell a customer that you will call them with an update but fail to do so.
Very nice collection of furniture. Highly recommended!
Waaaaaaaaay over priced
Badd customer service with childish sales Girls. LONG WAIT TIME... for your furniture.
Magnificent
My experience with Ashley furniture was one of my best each staff was very professional, understanding, and honest. They made sure they would continue to remain supportive until my deal was done
Needed sofa
Will never shop here again. Tried to purchase a 3 piece sectional that measured perfectly for my space, but the salesman didn't order us the correct left/right facing pieces. A full 6 weeks later we get a couch that doesn't fit our space. Called the salesman and he told us he ordered the correct set but it would probably be another 6 weeks. So 7 weeks later, after not hearing anything, I call back to learn the salesman didn't work there anymore and didn't order us the couch. So now, 6 weeks after actually getting the correct pieces ordered, they say they won't take the couch back yet because of COVID-19 concerns. But they're still delivering furniture, so how does that make any sense? Regardless, I STILL DONT HAVE A COUCH I BOUGHT BACK IN DECEMBER AND THEY CAN'T TELL ME WHEN I WILL ACTUALLY GET IT. I am so tired of dealing with them.
We experienced some extremely shady sales staff along with a sub par product. For some reason, with online purchases, they give you a 120 day return policy on mattresses. Ashley’s website says that you must use the bed for 30 days before returning “to let your body bond with the bed”. We were assured by Craig, the mattress salesman that we would be able to return the mattress if we didn’t like it within a 120 day timeframe. I called and asked if we could return our mattress and pick out a different one. Apparently, if you purchase from the store there is no such thing. No returns, no exchanges, no refunds. Of course, it’s printed in size 4 font at the bottom of the receipt which he obviously lied about. Instead of being met with a friendly customer representative, I was met with Craig, the mattress salesman in Maplewood who was very rude. Because of the terrible customer representation from Craig and ancient mattress return policy, I’ll be taking my business elsewhere in the future.
Everything was going fine until my delivery was late and the °°°°Customer Service was so bad°°°° Told me that she don't care how long I'm waiting!.. A disrespectful way to answer a customer who bought alot of them and was welling to buy more! But not anymore..
Bad service customer!!! And not respectful person... Asked her why my delivery is late and how long we waited and___ She told me I don't care how much you waited !!! So shameful
Great customer service and the salesperson are amazing and when you need to ask a question about something they are always helpful to answer your questions.
Greeted promptly, but with no pressure. Salesman was excellent in showing me options for what I was interested in, again with no pressure. I made a nice purchase.
Had another great experience at Ashley in Maplewood. Today Brooke, greeted us and was friendly and if we need anything to come ask her with questions etc.. after finding a few pieces that we had liked, she gladly checked if it was in stock. Brooke was very patient and friendly. Not once was she pushy or up sell anything! We have purchased almost all our furniture here and never was pushed, hounded ever the multiple times we have been here. Customer service and selection is always great.
Great selection of furniture and the sales people are approachable but know when to give you space to explore. I learned a lot about furniture.
Good place to be to for buying and laughing- Mohamud Get up there is tempting buy everything in the store.
We always shop at this Ashley, the customer service is wonderful.My husband and I bought a new couch this weekend and Eric E. gave us a great experience.
Too pricey for my needs.
I enjoyed this place. Typically the prices are high in my opinion, however I was able to find a bed and mattress that was on sale. Purchased the floor model and could not be happier.
Had no intention on buying anything the night we stopped by just to look at options. Met with Samantha (Sam) the salesperson and she was fabulous! No pressure sales tactics. Left us alone just enough. Answered all our questions, and incredibly easy to work with. My wife, son, and I purchased a complete set and couldn't be happier with our buying experience. Thanks Sam!
Joel C. helped us out in our experience of purchasing a dining room table for my father for Christmas. He helped us with everything we needed! Thanks Joel!
Very nice. Eric very knowledgable about products. Very positive experience
I love this place, I love it so much my Husband heats to say anything about him having to go here because some how I walk out with more then we need!!! Its great I love it staff is always willing to help and always professional store very cleanly as far as I'm concerned good quality of furniture as well the prices are right for us on most things!!! In the market for some new furniture I would strongly recommend them......
Nice organization and display of goods. Knowledgeable, friendly staff in every department. Great prices. Highly recommended.
The love seat was delivered 9 weeks and 2 days after it was ordered. The people delivering it were top notch. They had it all set up and placed where I wanted it and made shure everything worked good.The love seat is a great addition to me place. it is nice to only have to push a button the recline and not have to push it to whether you want it.Hats off the Ashley Furniture for quality furniture!!!!
My husband and I went to the store looking to buy couches and what do you know we got Moe Couch! He was the best salesman! He was very helpful, friendly and was not pushy at all! He was very knowledgeable on Ashley products and was very patient with us. I highly recommend talking to Moe if you are shopping at Ashley Furniture in Maplewood.
Jamari was great - made everything easy including coordinating shipping. Delivery service communication and actual delivery was great, too. Really took the anxiety out of the whole process. Very efficient all around.
Joel did a great job assisting me and helped me special order my daughter's bed! Thank you Joel, you are excellent and it was a great shopping experience!
Not great quality furniture... Staff was helpful, but we will be going elsewhere to purchase our furniture.
Not too fond of the selection or the styles..a lot of junk, aaaand they're on you like hawks
Had a great experience with a very nice young salesman Joel Cashman. Made things very easy with my purchase and paperwork. Inform me with all I needed. Thank you Joel Maplewood Ashley Store
Staff was pushy and prices are not great.
Aren't too invasive and they don't hang around your shoulder. They let you be.
Joel was extremely helpful and knowledgeable.
Cheap furniture Lasts a couple of years at best.
Had a great selection or furniture Moe Couch was a very big help here with needed information and tips to keep the furniture in good condition 🤙👍👍
This place does not care about there customers. Word of advice go some where else . Deliver service is horrible
Great selection and good sale prices. The sales staff were friendly and knowledgeable.
Joel was a terrific salesperson!! He was thorough and very friendly!
Worst experience EVER! I ordered a bed from them, and they shipped 2 left sides of the headboard, which means no part of the bed can be assembled, but okay, honest mistake. I call the store I purchased from, they could care less. Passed me off to a "customer service" number, where they care about as much as the store. I mean they already have my money, so why do they care?? Customer service tells me they will ship the correct part, should arrive in 2-4 weeks, call in 2-4 weeks, they tell me it will be 6-8 weeks. FINALLY when I call again, they tell me, the part has arrived at the store (mind you nobody bothered to call me and let me know this). They send a guy over with the part, and guess what? ANOTHER LEFT side to the headboard, now I have 3 left sides and no right side to construct the bed. Another call to "customer service" and again, they don't seem to care but will order me the right part, at this point you would think they would offer to rush or expedite the part, but no, it is now 3 weeks later, still no part, and "customer service" says it will be about 6-8 weeks! Also on top of all that, when they delivered my living room furniture the delivery guys gauged, scratched and banged up the door jamb in my brand new house so badly that they had to send out a contractor to fix it! Short story long, HOPEFULLY everything goes right with your purchase, if not, you're screwed. Worst furniture shopping experience EVER. I WILL NEVER SHOP AT ASHLEY AGAIN!
My brother and I visited this store. Right as we walked in we were greeted by Moe Couch. He was very friendly and asked if we needed assistance with anything. After we told him that we were looking for a dining room table set, he asked us what kind we were looking for (regular height vs counter height) and quickly showed us some models and let us browse the store to see if we would find one we loved. After browsing the store, he immediately came back up to us and helped us go through the purchase process. He is very knowledgeable about Ashley products and is one of the nicest salesmen I have met. He also doesn't apply any pressure on sales, he just gives you honest information. I highly recommend talking to Moe if you are shopping at Ashley Furniture in Maplewood.
Had a great experience at this location; the service was excellent (Moe was a great help, and has definitely made a repeat customer out of me in the future), and got a good deal on a couch, and coffee table set!
Came in yesterday looking for a new mattress as the one I have is going out, was greeted by two gentlemen, Joel and Eric I believe, the two were extremely helpful in assisting me find the right mattress. I didnt purchase that day though cause I have to talk to the misses and make sure she likes what we decided on too but I will for sure be back to make a purchase from them! Absolutely amazing job guys! Cant wait to come back!
We spent one and a half hours going through the store. We weren't even greeted or acknowledged one time through our entire visit it was unbelievable. There was only one other couple in the store, and at least four employees one was just playing on their phone one at least looked up and looked away they obviously don't make commission looks like Hom will be furnishing our new home!!
Furniture in a damaged box, could not open to investigate condition, no recourse because of special order material.Even the person working the store said the box was in bad shape. Manager refused. Paid in full so no option but to take, corporate contacted. Ongoing issue, but will never make another purchase there.
Good prices for furniture
Great sales staff and experience! I would recommend them any day of the week.
Went in and got ignored for 30 minutes so we went across the street to Slumberland and spent our money there!
Good furniture
When I read about the delivery comment down here I start to worry about my delivery. Here is what happened. This is my account on YouTube, Tong Thao, but my name is actually Ye Yang on the store account or as a customer. I ordered a full set sofa/couch and a full set of dining table & chairs on March 31th of 2019. It costs me almost $4, 000 and took this store a month and half to get everything in ready. Now it comes to the delivery time, that is the problem. May 16th, is my delivery date, I asked them to deliver after 12pm or in the afternoon because I’m out of state for business and will be back in town around noon, plan landing at 11:45am that day but the store representatives said they don’t control the delivery. I told them, I don’t ask much but just delivery to me in the afternoon. I don’t know why it took them a month and half to get stuffs ready but I only ask for couple hours and it seems like too much trouble to this store. Kortez, Sale rep, told me it should be delivered to me either on the 7th or 11th but it didn’t and as for now I’m out of town for business meeting. Plus, they said there will be someone to call me today but it was only a computer that called me so I didn’t get a chance to talk about the schedule or time at all. This is a horrible service. If I don’t get it delivers in the afternoon then I’ll file a complaint to the store. I definitely will do that. For the store owner, I’m sure you have a to reach out to me. My information is in your system already, feel free to contact me at anytime. Ye
Big but too old fashioned furniture for MY taste.
Terrible service in the mattress department. I stopped by twice and had the worst experience with both men. It seemed like they didn’t care and hardly helped. On top of that they kept trying to push me to buy products I didn’t want! I went across the street and bought one and will never be back.
Very nice store, but pretty cookie cutter for my taste.
I had a wonderful time choosing my couch at the Maplewood Ashley HomeStore! Michelle Warner showed me every option out there in my price range, Elizabeth Patrick caught a detail that saved me even more money - all in all, with their help I made an informed decision and got a great deal. Bonus - they were hilarious!
Made a major purchase of living room, dining, and bedroom. Excellent service.
After waiting 6 weeks for delivery I found out that Eric order the wrong piece for the bed I ordered. Now I’ve gone on a wild goose chase to different locations trying to get this piece.
Eric Eck Was very helpful he was very knowledgeable and knows his product. We weren’t planning on buying today, but because of all his help we ended up buying the coach we have wanted for a long time. Go see Eric he is the best!
My visit to Ashley Furniture on 01/23/2019 was the best ever! My sales representative, Brooke, couldn't have been more pleasant! Brooke made sure to check that I was getting the lowest price match online, and was sure to offer me an extended warranty. I was so pleased with my price that I also purchased the matching recliner to go with the loveseat. Thank you Brooke for doing everything to make sure that my experience with you was matched with your professionalism and courtesy. Be sure to ask for Brooke when visiting the Ashley Furniture in Maplewood for the best experience ever. Thanks Brooke!
The service was amazing. Eric and Kathy were wonderful and very helpful.
Eric and Kathy were fantastic! They helped us find everything we needed and more.
Great service from Kathy and Eric are the bomb
I had ordered a sectional online (which is misleading in their dimensions and doorway measurements) and i had it delivered December 22nd. Well, the couch couldn’t fit through the doorway and i was left furniture-less 3 days before Christmas. Furniture Mart (Ashley is their subsidiary) suggested i call the nearest home store for assistance. I did and ended up speaking to Ginifer who was a godsend and my Christmas miracle. I explained to her the situation and she helped me order another couch set that was in stock at a local warehouse AND had a 3rd party delivery service deliver the couches for me the very next day. One of the sofas did end up damaged from delivery but furniture mart is going to exchange it at no cost to me. I was completely blown away from her great service and a lot of these other companies need someone like Ginifer working for them.
Went and bought two chest dressers from Ashely in Maplewood recently. Overall not bad had two sales people approach me to tell me about their “flash” sale but they left me alone to shop until I was ready to purchase. I paid for the assembly which when I picked them up at the store they were still crated. (Not sure what I paid for but regardless it was better than seeing two small boxes with a bunch of little pieces). Note they applied the assembly fee of $40 to cover both pieces. The warehouse even opened the door early the day of pick up because they were already there. That is a sign of caring about customer needs.
Horrible customer service. We purchased a sectional couch which had an arm cave in the day we received it and creaks any time you move. Also have a bed set and living room set that has a varnish that easily chips, and melts if you put any warm item on it. Also had a king bed set that didn’t contain the correct pieces. All of the furniture we purchased from them took over a month to show up at their warehouse. Every time we called to see when our furniture was going to show up they would give us a different day and we were given an attitude for having the audacity to complain. I would highly recommend shopping somewhere else, they clearly don’t care about their customers.
Erik was super helpful. Quick and easy process! Super friendly and helped me out with getting the best price
Elizabeth was super friendly, not pushy let us browse and when we had questions she was on it great customer service.
Elizabeth could not have been more helpful and friendly!! She truly was a joy to work with. Very knowledgeable and explained everything really well. We can't wait to have our new living room furniture delivered. Thank you Elizabeth!!!
Great experience and people are very helpful
Eric was awesome! Very helpful and would recommend to my friends!
We received fantastic service from Eric today who helped us purchase the couch of our dreams.
Literally won’t ever shop here again. Customer service is terrible. The Maplewood location has no clue what they are doing. Our furniture keeps getting pushed back from the date they tell us we will get it. The furniture we did have is terrible quality. Very unimpressed with the whole company.
5 stars is not enough to explain the amazing service from Erick Eck and all the staff at Maplewood Ashley Furniture. Thank you for always making buying furniture such a smooth process.
Eric Eck was very helpful in completing our order.
Eric had great customer service and the staff was great Mr Oconner
Eric Eck did a great job today.
HORRIBLE experience. Misquoted wait time for sectional even though we went out of our way to make sure the timeframe was clear and concise. We were told our option was in a remote warehouse (causing the shipping delay) which was fine but then later (5 Weeks) WE had to call Ashley to find out the piece was actually being produced. Since buying, spent cumulatively 1.5 hours on the phone with barely any help. Many messages left without return calls. Overall just horrible service. I will never even buy a pillow from this location. Not a single penny.
Pricey
if I could write a negative 10 star review I would. This is a false 4.5 Start Review. As a customer you get something for free if you write the review while you are in the store - don't believe the reviews on this site. The sales people may be great, but the service and products are not. We went to Ashley last November to let my son pick a new bed for Christmas. He searched online and found the one he wanted it was a book case headboard bed. We walked around the store for 20 minutes before anyone even acknowledged we were in place,. The bed was not in stock but we decided to order it anyway. We were told it would not be in until after Christmas which was fine we can wait. On Delivery Day the driver shows up and points out the fact that it is damaged and they need to order a new one we can use this one until the new one arrives, the team was polite professional and very apologetic. I was impressed at the honesty of the driver and the team that installed it. In April I called to find out where the new bed was, Three months is long enough to wait with out a response. They had not ordered it yet and were very sorry for the confusion as no one told them it needed to be ordered. Remember that honesty statement, it was minor damaged so did the driver actually report it because my wife wrote it on the delivery receipt which they had to find before they would order it, which was filed in the computer, so did they need someone to tell them to order it? So they knew it was damaged but never ordered the replacement Frustrating. I was told it will be here in 2 weeks. I got a call in June telling me that the bed arrived damaged they are were ordering a new one...... Yet again. In July I got a card asking me to schedule the delivery, I called and they told me I needed to pay for the new bed before they could deliver. I pointed out it was a replacement and exchange and he said I should have told him that when I started, as he did not see it now he has to start over. Then goes into a speech that there will be a charge if I am not home ..... Just a rude person ..... They attempted to deliver the bed Finally 2 weeks later but this one was damaged as well......not from shipping but during assembly at the distribution warehouse. They are ordering a New One yet again. I got a call to set up the delivery 2 weeks ago, told them I am home on Tuesdays and Wednesdays and they were going to get back to me this was the at the call center who never called me back. I then got a post card in the mail again asking me to set up the appointment I called the number to schedule the delivery was told they are getting back to me and they hung up. I just called the Store and the Manager is not in today the person offered to help and is setting up the delivery but this week is full so it may be October before it gets here at this point. UPDATE - 9/26 they were able to schedule the delivery for today but called to tell me the bed is damaged and they are ordering a new one and refunding the purchase price of the headboard. I will continue to update this until the item arrives undamaged. Update 10/23 They just called to schedule the appointment for this Friday we will see if this one gets here undamaged. 10/26 Bed arrived and was installed today this one is not damaged. It did not come on a delivery truck. It came in a mini van no chances were taken. The people who did it were great. Ashley Management and process need work, a lot of it they were not responsive through this process. The people that work for you in the field are your only saving grace Professionals who take pride in what they do ... Don't lose that.
They r amazing! Thank you for filling my home at an affordable price.
The sales man was great, set us up with what we wanted. Got there to pick it up the next morning and the manager would not match us on The quote we were given, so we ended up spending more than what we were originally told. Horrible service by the manager. Sales man was great.
I can’t say enough about our salesperson Ginifer. The entire process from start to finish was pleasant and stress free. She made several follow up phone calls to keep me posted on the arrival dates of the furniture set as a few pieces were back ordered. She returned all of my phone calls promptly as well. I would recommend working with her!
This is by far the worst customer services I have ever experienced. We purchased a few items here for our new home and that was the only process that was easy. When it came down to have our items delivered, we have experience lack of ownership from the Delivery team as well as from the store. One of the item (wine rack) was dropped off and the delivery person did not bother putting it together. Later when we tried to put it together and were not able to, we call his cell and asked him why he didnt do, his response was "I must have forgot, I'll stop by at the end of my route and help you out". 4 hours later, my wife called his phone again and his answer was "on my way". 2 hours later, his cellphone was going to voicemail. The next day we called the store, and they told us that the driver told them that we did not want him to put the piece together. Like "REALLY", why would we pay for the delivery and not have them delivery person assemble the item??? Fast forward after over a month of battling in calls with the store, they were able to send someone to help us with the set up, to discover, the reason why the original delivery person did not put the item together is because the parts were defective and that a new item will need to be order. Now we go back to the store and they told us it will take about 2-3 weeks for them to have it order and shipped to the store and from there, when the item arrived, we will be notified. I called the store once/twice a week after that and was told that I did not need to call to check and that I would be contacted once the piece has arrived. Good thing I did not listen to them because when I called the other day, I was told, " oh yeah, the item has been here for almost two weeks now, has no one called you?" And I was like, "I called last week and the week before and I was told the item is still not here" and now I have to wait another 2 weeks for the items to be delivered to my house? WORST customer service EVER. I WILL NEVER PURCHASE ANYTHING FROM THIS STORE. I know I am just a customer out of millions, but I had to share my experience here. Hope you do not threat all your customers this way. Stay away from this place.
Ginnifer Carlson went above and beyond to make me a VERY HAPPY customer. I wish everyone was as pleseant friendly and helpful as she was then the world would be a happier place .
Ginnifer Carlson went above and beyond to make me a VERY HAPPY customer. I wish everyone was as pleseant friendly and helpful as she was, the world would be a better place.She explained things in easy to understand words and even showed me exactley.
I enjoyed the customer service from Eric and Kathleen!
Awesome customer service! Everyone was really friendly and we had the freedom to look around and didnt feel pressure to buy. We bought a couch and loveseat for a great price. Thanks Eric and team!
Rude, customer service is awful.
Walked around for 20 min, not one person asked if they could help me.
Furniture good prices can't beat that
by far the best customer service guy named PHIL helped us. he was so good that he was helping 3 other customers at the same time. at the end of closing, stephen was just as helpful as phil. we need more people like this out there to get the best customer service experience. A BIG HAND OF APPLAUSE to these guys right here! would defiantly shop there again!!
I really appreciated Christopher's help. He sped things up for us and was cordial and fun to work with. We picked out some gorgeous hardwood furniture and couldn't be more pleased. It's stunning.
Phil is an awesome salesman. He is professional, knowledgeable and nice to work with. He is also funny and cool!
Ended up purchasing most of a furniture set and also a dining room table. If you need ANYTHING I would highly recommend asking for Phil for any of your needs at this store. He had an answer for any question I could think of. He helped me put my vision of my living room together with confidence and was able to give me the ideas a needed to find everything I needed. 10/10 ask for Phil.
Highest quality and best price couch after shopping 4 other stores. Michelle Warner is extremely knowledgeable and makes the furniture buying process simple! Would definitely recommend
Loved it
My fiance and I have been shopping for furniture for our new house. Eric E was a pleasure to work with and gave us the freedom to search the store for the pieces we were most interested in. After showing us a few options, he gave us time to get comfortable in our new living room set. His professionalism and willingness to go above and beyond sealed the deal and we couldn't be happier with the experience! Because of him, we look forward to adding an accent rug, throw pillows and a light fixture in the coming weeks from the store.
Phil was great! Funny, honest, easy to work with. Helped me picked out furniture,answered all questions, and made process fun and easy. Go in, ask for Phil!
Best place to buy sofas ever. A sofa for $279? that's a steal...Best Customer Service as well... Michelle W. was great. She helped me find everything I needed and was very welcoming and attentive. Michelle went above and beyond and helped me get the best price and also priced matched Ashley's online price as well. Thanks so much Michelle.
Great friendly service from Eric Eck!
Hello world
Very friendly staff! Michelle Warner was a very big help!
Very pleased with furniture purchase. Eric very helpful and professional!
Eric was great and stayed late
I just wanted to thank you so much Phillip Kogel, you have been so much help and helped my mother through this whole process of her almost closing in on her new home. I am very glad that we’ve been able to come to you and been able to have found help like you have helped us!! Thank you so much once again and I would personally recommend anyone to go through this process with a great customer service agent like Phillip Kogel.
Our only frustration was our salesperson didn't clarify with us the delivery and removal of the new and old furniture and wanted to charge an additional $220 to remove the old furniture after the transaction was closed. Really surprised he didn't try to make it right afterwards.
Great experience! I went in planning to just look around. Ended up buying several living room pieces. Michelle was the BEST! She happily showed me around, helped me compare, gave opinions and ideas. It was truly a very pleasant experience. She was knowledgeable, patient and just plain fun. I saw many nice pieces of furniture at the Maplewood location and they had a great selection. If you go please ask for Michelle!
Great place! Customer service was on point and the honesty level is above and beyond! I'd like to personally thank Phil for giving us such an awesome deal, he was super funny! A+ from me!
Eric Eck, helped me out. He went out of his way to help me return my furniture back to the store.
We are completely redecorating our living room - after nearly twenty years we wanted a new look and had a pretty general idea of what we wanted. We visited several furniture stores multiple times to see which gray sofas we liked best. Jaden was very patient with us and gave us just the right amount of space. When we had a question he was there and when we just wanted to sit on a sofa and discuss it between the two of us he gave us the time to do that. We had a special request which he easily accommodated. We don’t want the furniture delivered until after the carpet is replaced and he set that up as well. We were very happy with the entire process and look forward to enjoying our new living room.
I came in knowing exactly what I wanted, and Jaundra was very funny and attentive to what I wanted got me in and out without trying to upsell me things I didn't need or want. Unfortunately, what I wanted wasn't in stock in the store, so I had to order it in, but she was very easy to get a hold of when I have questions regarding the status of my order. 10/10 would recommend.
Eric was extremely helpful and kind. Found me exactly the couch sectional and tables I was looking for. Jamie was also very helpful with the checkout process.
Great customer service from Erick along with Jamillyn K.
Phil gave us a great customer service and 50% discount! I would recommend him to anyone looking for a furniture 😊 thanks Phil 👍
We found what we were looking for at the best price! Thank you Eric Eck for helping us through the process! Very informative and helpful!
I got everything that I was looking for. Brooke, and Phil were both extremely helpful. They did everything thy could to give me the best deals, and to save me money. Brooke answered all my questions, and was able to assist with everything.
Phil got us set up with a great couch, great price and quick delivery - he was really nice and we’ll be back to see him for our next piece of furniture!
Eric Eck and Kathy were great and super helpful! Glad we stopped in on our search for a new couch!
Eric Eck and Kathy were amazing! Eric picked up our extra tax when we accidentally put the wrong address in and it recalculated out! Great experience overall!
Eric Eck stayed with within budget and I was in and out in 20 minutes!
Phil Kogel is the greatest he listens asks questions and makes me feel comfortable with whatever you need. My wife and I will never buy from anyone else. I shopped 5 stores and he is the only one that seemed like he cared about us. His knowledge about product is awesome.. he helped 3 other salespeople while he helped me. If they trust him... I trust him and you should too. He will make you laugh and help you buy really nice stuff. He will get you the best prices the best financing and give you a real Delivery date. I wish everybody else was just like him. Ask for Mr l Phillip Kogel he won't stear you let you down.
We were at Ashley Homestore last weekend pricing out furniture and found a living room set that we found to be the most comfortable furniture ever! We decided to go back today after reviewing it online and met with Eric Eck! Eric was above and beyond helpful in getting us the best price for the furniture we wanted. There was no way we could leave the store without buying. Thank you Eric for your help. We will be back!
Nick was amazing. After I made a purchase I then added another purchase and thanks to Nick it went very well.
Phil was fantastic to work with. He showed us multiple sectionals within our budget and didn’t push our decision one way or the other. Julie by the service area was also great. Can’t wait to get my new sectional!
I just wanted to say thank you to Eric E. and the associates at the Maplewood Ashley store that assisted me with the purchase and loading of my dining room table. Eric showed amazing professionalism under pressure and went above and beyond to ensure I received the lowest price and safe delivery of my new table. I am truly impressed by the fantastic customer service! I look forward to returning for my next furniture purchase and I will definitely recommend them to anyone looking for a great furniture buying experience. Thank you!
We walked in to Ashley an hour before closing and Phil greeted us. He was a very knowledgeable, friendly, and professional individual who walked us through some of the furnitures. We ended up buying a sectional and a wall painting at a very nice discounted price. Overall, it was a great experience and we would suggest using Phil.
Ashley was beyond awesome--we walked in, I showed what I wanted from my "favorites" in the Ashley ap (our team-member laughed--but took us right to what we wanted after we rated what was high to low on our list) and delivery was set up for a Saturday AM--and those guys rocked too!!! In a snowstorm (MN in Feb LOL), they brought in our couch and chair, and we went back and purchased a coffee table & side table, desk, file cabinet....no pressure for ANYTHING!!!! We can't praise Ashley and the team there enough!!!!
The staff let you look around before asking you if you need help. Then they show you all the items your looking for, no rush. Sales rep Mario Walden was so helpful in helping us pick out a cafe table and chairs. The protection plan if not used during the time frame is credited back in full. what's not to like about that. Thank you Mario !
Mario was very helpful and respectful! I look fotward to working with him next time I shop for furniture. Thank you!
Thank you Mario for your help! Awsome customer service
Mario had the patience of Job with me yesterday! He helped in every way possible, sharing online information to help me with my search, and pointing me to display items in the store that might meet my criteria. In the end the bed I was looking for was right there on the floor. Even while he was writing the item up, I changed my mind, and he patiently put the transaction on hold to answer questions I had to my satisfaction. Finally, when he'd answered all my precautions, he guided me through completion of the purchase, including warranty and shipping. I walked out totally happy, thanks to Mario's professional assistance and guidance.
Bought a side table that was reasonably priced. Employee was new and had to have help with my purchase.
Wonderful experience with salesman Mario Walden at Ashley Furniture. He listened and made recommendations for our needs. Helpful and insightful, highly recommended!
Great deal on a recliner. Mario was excellent to work with and was able to honor a deal that was supposed to have expired.
We had an extremely good time shopping there! The staff (Phil, Nick, and Jaden) were friendly and helpful with us choosing our furnitures and mattress. I would definitely return for my future purchases!!
Working with Phil Kogel was amazing. From the greeting we received upon entering the store to the help in finding the right item for our new home Phil went out of his way to ensure we made the right choice. We were so pleased we came back the following week to purchase additional pieces. Ashley is our go to store. Phil thanks for all your help.
Beautiful furniture. Phil is the most knowledgeable and pleasant human.
I bought a mattress there, they delivered the wrong one. I went back to get the right one delivered. Because of their mistake I lost my right to return current one if I didn't like it.
We had an awesome experience. Mitchell was amazing and so attentive and not annoying at all. The products at Ashley furniture is great quality! We will return for sure for future purchases.
Best people and best friend. mario walden is best costumer service man I ever met hemail so kind well understoodable man I really appreciate your helpful bro.
Confusing prices, always some sort of promotion going. Sales people are a bit pushy and not very knowlegable. Generally, the quality of their furniture is poor, HOM is a much better choice and often is comeptively priced.
It was a cold winter day, when we met the man that warmed our hearts...... and our home, Phil Kogel. I can’t tell you enough good things about Phil, from literally turning furniture upside down to show us the quality construction, to working tirelessly to secure an honest delivery window which was very important to us. Phil was great all around and we will be back. Cue emotional tear jerking music !
This was my first experience buying furniture at Ashley Furniture - Maplewood, MN. We entered the store around 6 pm with our toddler and we were the only people in the store. We had researched online which couch and love seat we were interested in and spent about 5-10 minutes looking to find it. Once we found the set, we tested several other couches to make sure we 100% about our decision. After about 20 minutes, we were greeted by our first staff member Patrick. Who asked us if we needed help, we said we were testing a few couches and he walked away. At the 30 minute mark, we walked up to the office staff and said that we were ready to purchase the couch. The woman at the computer asked who our sales person was, and we let her know we had not been greeted and that we didn't have a sales person. She called Patrick over the loud speaker, and he came to help us fill out our order. He let us know that the love seat was available but the couch was on back order. He stated it would be in 2 weeks later. Fast forward to 2 weeks later, we have not heard anything from the furniture store so we call. Patrick lets us know that the couch is still on back order and will be in another 2 weeks - stating he advised us on this time window originally, and had we not been okay with this he would have told us to go with a different product. Fast forward another 2 weeks later, we have not heard from the store and call again. They inform us that its still on back order and that Patrick will call us back to fill us in. Patrick calls us 3 days later, and is genuinely surprised at my frustration regarding the one sided customer service we have received. He lets us know he will call the warehouse and update us on the new delivery date. 2 days later Patrick texts me that the warehouse should have the shipment in 3 days. I called and asked to speak with a manager, and it turns out that Patrick is the manager. The man who took 20 minutes to greet us, while his 5 staff stood and talked with the office staff, got commission for nothing, did not update me for 4 weeks unless I called, and then texted me updates, was the manager of the store. 4 days ago, I called the store again and was able to speak with Jamie at the Maplewood store. She is the saving grace of this whole situation. She gave us more information than we had received in 4 weeks in 5 minutes over the phone. She printed our order and put it in with the orders that she managed, even though she was not our sales person, so she could monitor and update us on our order. This morning I called the store asking for Jamie, and got Patrick. 15 minutes later Jamie called to let me know my couch had come in and was ready for delivery. Information that was clearly available to Patrick, and was not given to me even though I spoke with him 15 minutes before the call. Jamie saved the day, and took on work that was not hers to save the customer service experience.
Stopped in Dec.23rd shortly before closely to get a couple Christmas gifts (lamps). Wasn't in the door 5 seconds and greeted by a very friendly salesman. He made us feel welcomed and let us know he was available if we had any questions. Upon check out our salesman (Phil Kogel) informed us the price for the lamps was actually less than what was marked. Also good news to hear! We exchanged pleasantries and Merry Christmas's and right before I left the store, he called out and asked me if I wanted my credit card I had left on the counter! LOL. Glad he caught that. I don't always shop for home furnishings when I go shopping, but if I do, I will go to Ashley Furniture in Maplewood , MN. They make shopping fun.
Great experience! Greeted me when I walked in and left me to look around with no hassles. Walked up to the counter when I was ready to buy and received excellent service from Mitchell Coker. I left knowing I got a great deal and everything came as expected. I highly recommend Mitchell!
Phil Kogel and Julie were able to help us greatly during our time there. Phil was able to save us some money and price match to the website. Would recommend.
Working with Mike was easy and rewarding. Found the right couch on our first stop and got a good deal.
Happy Black Friday America. 38% off today. Come shop at Ashley America’s favor spot for furniture.
Wonderful service from both Jaden and Mario! They helped us find a perfect headboard at a great price. Customer service was great, they were both informative and efficient. Thanks guys!
Outstanding service and quality furniture. Jami spent a great deal of time walking through the showroom with me and helping me with questions and design options. I had several pieces of furniture to choose and left feeling confident that the pieces will look great together and will last. Thanks Jami and Mario, your help was much appreciated.
Mike Roel is the person I am giving 5 stars to. I purchased a full set of furniture today. I don't particularly like furniture shopping, but Mike Roel was wonderful. He greeted me with no pressure (not like the typical sales person) showed me a few things, listened to me when I gave him my budget, and just let me look around the whole store with no pressure at all. As soon as I had a question he was there (and not in a creepy way). Once I decided what I wanted to purchase, Mike Roel was conscientious, kind and mindful from start to finish. Hands down, Mike Roel is the most professional person I have dealt with ever at Ashley (I have been tasked to furnished 4 offices by my employer by Ashley). I have 2 more offices to furnish and I will only work with Mike Roel...I can't say enough about how easy and great the experience at Ashley was, only because of Mike Roel. Mike has a customer for life as long as he is at Ashley Furniture.
My husband and I were looking for that special leather set. Walked in to Ashley home store in Maplewood and Mitchell Coker was waiting for us by the door. Mitchell showed us lot of sets. He told us he would work with us. Found a set didn't want the love seat wanted two couches he told us no problem. We wanted it by Christmas. Wrote it all down gave us his card. Told him we wanted to look around. We looked at several other places. Called Mitchell in the morning told him if he was around we want to stop by really quick when he was available. He told us he will be waiting for us. Walked in to The Maplewood Ashley Homestore there Mitchell was. Told him had to look at the two sets again . Brought us back there with other members of our Family. Made us feel like we have known him forever. Mitchell told us he saved us a spot if we bought we could have it in 3 days. Super write this set up we are buying it. He was super! Deserves a raise!!☺️ No other place out of 16 different stores worked with us like he did. No other store could deliver our furniture untel after Christmas. #1 have our furniture there by Christmas! Thank you! Mitchell Coker so much we will tell everyone about you. P.S. Your driver and his assistant that dropped our new furniture off and set it up were #1 great guys!!! We will enjoy! Thank you! All Dan&Tammy Lundberg
So.... here I am, on Veterans Day, working, I just bought a house, figured since I was driving party buses I would park and go in the store to potentially but more than likely buy a new mattress, but lo and behold, I was kicked out of the parking lot before I even could shut my bus off, because according to the jackass in the parking lot, “it’s a furniture store, not a night club” cool, This pissed off veteran will take his business elsewhere.
Excellent service right from the start! Mitchell was helpful, friendly, and very careful our order was correct. He even printed up the order, took me back to the display, and verified the item numbers with me. He really made us feel we mattered to him.
Wulu Quaye was a really good sales man
Working with Phil was GREAT! Super helpful, super funny, and made everything really easy. Will definitely work with him again if we need new furniture in the future! I definitely recommend shopping here!
Phil was very helpful, and great to work with. Kathy and Nancy we're very helpful in processing our order. Thanks!
Michell and Phillip rock! They hooked us up with a couch and a new kitchen table. Highly recommend.
Mitchell was very helpful and so was Phil. Thank you
Craig Jacquart helped us choose a new mattress for our bed. The delivery time turn around was exceptional. The window of time for delivery was between 11:00 and 2:00. The guys came at 11:05 and had me all set up by 11:15. Seamless service! Thanks Craig J. and Nancy S.
Outstanding!
Phil Kogel was excellent. Very efficient and friendly. A great experience all around!!
Wonderful! Customer service was excellent. They were very friendly and helpful. Always available when I needed assistance. Special thank you to Mario and Jamilyn.
On my visit to Ashley I had the greatest customer service experience Nancy, Jamie went over and beyond the call of duty and their representative Phil will always have a loyal customer in me and I will always make him my go to person for all my future purchases. Back for additional help and Phil surpassed his customer service skills. Mario the manager also was great with helping out, the entire staff of today Julie, Wulu, and Mitch were exceptional as well!!! Thanks again staff of Maplewood
Had a great experience. Phil was amazing! Great customer service.
The overall process was great. Had then pleasure of meeting the manager Mario and he was more than helpful. Having went to many of the top furniture stores in the area and viewing all the options out there and experiencing what each store offered; we ended up going with Ashley. Ashley in Maplewood was our 4th out of 5 stops at different stores. Prices fairly competitive but not the lowest. Found very similar couches (not the exact same or Ashely would price match) but similar for cheaper elsewhere but wound up spending a little more because we liked the sales people we worked with an the couches at Ashely a bit more. Mario was knowledgeable but didn't overwhelm, seemed genuine in wanting us to have the correct fit and went above an beyond to help us out on all aspects of the selection and sale, all while demonstrating no pressure attitude. Mike R. Also stepped in to answer additional questions and jamilyn helped with wrapping it all up and finalizing. Overall great experience and above average staff. Will make it my first stop in the future.
The people are very nice and respectful, very good service, prices were fair, and they have very nice furniture as well.
Mitchell and Nancy Mario were a great help and help me pick out my furniture and decorating in my home prices were excellent
The staff at this store was incredible to work with. We didn't feel any pressure to buy and actually ended up leaving and coming back three times after price comparing the products we wanted at other furniture stores. Ultimately Ashley had the prices we wanted (and price matched our couch) the mattress we purchased was a huge deal to my family (since they are so expensive). But with the help of Craig, we were able to understand the differences and know what our financing price would be when we made the purchased. The staff is very knowledgeable and I highly recommend this store for furniture purchases
Variety
I'm so happy with the customer service at Ashley Furniture. This was my first big buy and Brooke was very helpful on walking me through the steps. I had no idea what i wanted but she was very helpful and let me take my time. I didn't feel pressured to make a decision right away, which made me feel very comfortable. Thank you Brooke and Ashley Furniture staff. We are very happy with are new furniture and will be coming back in the future.
Great experience shopping here. Phil took great care of us and we were able to get the couch of our dreams!
Thank you to Brooke for making buying a new sectional a breeze
Couldn't be more pleased with my experience. Ulysses and Brooke were fabulous to work with today at the Maplewood store. I will definitely be back for future purchases!
Staff were very friendly and helpful guiding us through the process of buying new furniture.
Got my glass bottles there .
Great place for furniture.
I love these guys most of them know us... Brooke and Mario are great with us they always explain things right and always have a great attitude!! Nancy in the office area is always a sweetheart!!
Thank you Phil and Jamie for all your efforts to help me get exactly what I needed. You are kind, work hard and are great at your job!! Thanks for giving me what best deal on a new sofa set and especially for the chocolate!!!!!!
After visiting 5 other nearby furniture stores, we found more at Ashley within our price range of 1000-2000 couch set than any other store. The 5 year anything-goes insurance for like an extra $150 was well worth it too. The purchase was very fast, the couches were delivered about 2 weeks later free of charge.
I've purchased a lot of furniture from Ashley in the past. Recently I needed a new mattress and I had a LOT of questions. Mario was FANTASTIC!! Not only was he absolutely the coolest, nicest guy ever, but also very knowledgeable and confidently answered every single question I had. He was NOT PUSHY in the slightest, which really helped me trust him and everything he was telling me, and it also took all the pressure off! He took his time with me, (which took awhile!) and I happily made my purchase that day. He helped me find an incredibly comfortable, quality mattress at a great price, and I felt totally confident in my decision to purchase it! I enjoyed the entire experience! I 100% recommend him and Ashley Homestore to anyone!!!
our sales guy was Mitchell at the Maplewood location and he was super helpful. we could not have had a better shopping experience. we will be using Mitchell for future furniture needs.
Phil in mattress was very informative and friendly. He offered us space to test the mattress, but was near by when we had questions. Kathy at the service counter was polite and friendly. She helped answer some questions about delivery and warranty.
The staff was very helpful and friendly.
Mario and the whole staff are amazing and helpful! I came back the next day and Mario knew exactly what I wanted and jumped on it. They are definitely taking care of their customers. Mitchell and his trainee were great from when I walked in. They jumped on asking if I was looking for a particular person or continued to walk with me and help get me taken care of.
i went shopping today at ashley furniture store , phil kogel and he was very friendly and out going and helped me to find the right sectional , mario the manager gave a discount on the sectional which helped me on saving even more money. and phil also gave me some very good chocolate to make my experience even better , and at the end of it all janna waved at me from across the room and told me to have a great day . which made my day even better 😏
Came with a good friend to shop for a couch. As soon as we walked in we were greeted by Phil Kogel who helped her throughout the whole Process. She got an awesome deal and saved over $700 with the Manager discount. And at the end of the day we got chocolate.
The furniture collections are current, and stylishly arranged.
My girlfriend and I, walked into Ashley on a Sunday 45 minutes before closing. We were in search of a new bed. I had a good idea of what I wanted, and how much I wanted to spend. We were greeted by Craig Jacquart. Craig was very professional and helpful in finding the right bed for us. Even though the store was closing soon, and we didn't want to rush to pick a bed. Craig was fine with us taking our time, he was very knowledgeable and patient. We have had our bed for 2 weeks now, and we love it! Thank you Craig, we will be coming back to Ashley for future purchases.
We had an excellent, 5-star experience with Craig Jacquart, purchasing our new bed set. I would certainly recommend him and that store for anyone wish to get a new bed.
Just want to thank Phil Kogel, Mario Walden, and Kathy in the office for their AMAZING customer service. Our family couldn't be happier with the affordable payments and beautiful selection. It was nice to be greeted the second we walked in from Phil and Mario. There wonderful personalities only made the experience fun and enjoyable. I would recommend for you to stop in the Maplewood, MN store if you are looking for affordable quality furniture. THANK YOU FOR EVERYTHING! ❤😀
My husband and I were looking for a loveseat. We were greeted at the door by a young man, Mitchell Coker. We started looking, whenever I had a question he answered it and when it came to a decision, he helped with the decision and gave us the absolute best deal ever. We stopped looking for the rest of the day and bought from Mitchell. He was the best. Great furniture and polite, good service with the best deal of the day. Ashley Furniture and Mitchell Coker. Done and done!!! :)
Brooke did a great job for us at the Ashley Maplewood store on 5/1/17. Our 96 year old mother needed special attention and Brooke did such a great job working through her fears.
Mario, store manager at the Maplewood location, was extremely helpful. Great customer service. Although my walls were damaged during delivery, they sent someone to come back and fix it like new.
After a long morning of shopping for Rocker Recliners we stopped at Ashley Furniture which is where we should have started. We found the perfect recliners in the cash and carry section, we needed two so Mario quickly checked the warehouse and there were two brand new in the box recliners. Mario explained that we could get them delivered and we would still be paying the low sale price for both, I was ecstatic!! Because we saved so much we bought a small sofa table to go with our new recliners. Mario was very funny, informative and never once did I think he was the store manager. Most that I have ever been in contact with tend to stay in their office but Mario was out on the floor assisting his associates. We will definitely be back to purchase our next sofas.
Thank you Mario for treating us with such care. We had an amazing experience visiting your store and are grateful you are the one who helped us!
We had a wonderful experience with the staff at Ashley HomeStore in Maplewood. Renee Barron was so patient with our family of 6 as we shopped for new dining room chairs. Renee was kind, informative, understanding of our needs, and very wonderful to work with! Thanks!
My buying was amazingly great! Phil kogel was a great sales person and also Kathy!
Phil is amazing!
I went to several furniture stores and for the price and quality of furniture, Ashley's got the best deals along with great looking furniture. I first went to the Ashley in Woodbury, purchased a couch set but a week later, went to the Maplewood store and saw one I like more so I exchange my order which was super easy to do. The sales staff were super friendly and helpful. They don't push you to buy anything either, which I like because I hate the pressure of having to buy something. Anyway, I love love my couch set and it's super comfortable! Thanks Robert (from Woodbury) and Mike (from Maplewood or was it David?)! I would definitely purchase from Ashley again!
I highly recommend going to this store. The manager Mario is looking out for your best interest, he doesn't pressure you or use any annoying sales tactics. We even had a change of mind and he was extremely fair and helpful in allowing us to swap our orders. Phil is also an entertaining sales guy who will be able to answer any questions!
Mitch Coker was very helpful. We just came in to look around for our new house two months in the future. Mitch was not a bit pushy, just took us "looking." We ended up buying two rooms of furniture plus a mattress. Mario Walden helped us with the mattress purchase and he was also very helpful. It was a very pleasant experience spending time with them.
I would like to thank the staff at Maplewood Ashley Furniture Store and tell you how much I appreciate Brook and all the staff that work there. I have worked with Ashley for years. I buy furniture for the Company I work for. In all my years of buying furniture with Ashley I have never had a nicer or a more competent sales person than Brooke. She is always happy and talks so highly of your company. She is very knowledgeable about your products and does everything to help me make the right decisions. The rest of the crew is wonderful but I would like to mention Mario, Nancy and Jamie as being absolutely some of the nicest people I have ever worked with. Always with a smile , a hello and help if I need it. My overall experience is a 10, always, all the people mentioned above are the reasons why I do all my buying at Ashley Furniture Maplewood Store.
This place has the worst service I've ever experienced in my life. I complained to someone about waiting half an hour and the lady ran around looking for someone to help me. Why couldn't she help me herself? Completely unprofessional.
I worked with Renee and she was extremely friendly, polite, and helpful. I will definitely seek her out in the future when looking for home furnishings.
Mitchell and Mario went out of their way to accommodate us. Great customer service . You've earned a loyal customer ! Thanks again Sharon Chen
Wonderful staff, come see Jami or Mitchell they'll give you a great price and great customer service.
The Staff have excellent customer service skills and are extremely to welcoming and friendly wether you are a new customer or returning. Also excellent displays and products
Brooke was of great help . And we love the furniture ! Seems sound and solid !
Mario was great and got us the best deal. Highly recommend.
Awesome and fun experience
Philip was great! Took the time to show us exactly the furniture that we told him we wanted, without trying to show us things that didn't meet our needs. He really took the time to listen and made the whole experience a pleasure. Highly recommend.
Mario Walden and Phil kogel help me to buy very nice chair for my father at good price. Excellent customer service........... ways to both guys........keep up good work.
Excellent, I entered the doors and looked at the ad for 5 seconds and went on in to track down the one couch I was looking for. I knew the journey through the neatly placed jungle of couches and chairs would be long and it would be hard to locate that one diamond we were digging for but out of nowhere the helpful store clerk scampered over and offered his knowledge of this new and strange world to my family. He led us over the mountains and through the woods to the beautiful couch we wanted. There he gave us all the info we could ever want to know, and left us for a bit to discuss how much we truly enjoyed the couch. OK so in all seriousness Marcus Coker was excellent, extremely helpful, and very nice, giving us plenty of time to think it over and also not leaving us too long that we got discouraged and walked away. We glanced at a few other couches sat in one or 2 but ultimately we chose that first comfy beautiful couch. Along the way we got to meet Mario Walden, another of Ashley's finest employees. Mario was very nice showed us how the couch reclined (never seen it inside the couch before) and in the end helped ring us up. he was not pushy about adding a ton of stuff to our purchase and made sure we had no questions answered the ones we had and was very very pleasant when i had to split the charges on 2 cards. gave me solutions to any issue I had and now we are excited to have our very first piece of brand new freshly bought from the store reclining couch. I was very pleased with the selection and the employees here they are fast to help and not pushy I would recommend going here, and I will return if i ever need another piece of furniture like that again
Great experience with the wonderful staff at Ashley Homestore in Maplewood. Attentive, willing to help find exactly what I wanted and needed. Thanks so much for your assistance--the furniture has worked out perfect. Mario Walden and Renee Barron were the pleasant helpful staff!!!
My experience at Ashley furniture was more than fulfilling! Huge thanks to Mitchell and Mario! .. they were very helpful and helped create my dream living room! Thanks again!
Had a great experience at the maplewood location. Mario Walden and Mitchell Coker were more then helpful. Every question I had was answered and there was no pressure to make a purchase. Thanks fellas 👍🏾
Even though the quantity of furniture is pretty good, the variety isn't.
Excellent perfect furniture.Phill was super nice and excellent customer service.
My fiancé and I just bought our first house and this is our first time buying new furniture and I have to say I was worried the experience was going to be tough but I was pleasantly surprised by the help we found in Phil Kogel & Craig. They were amazing! Phil helped us find the perfect furniture in a short amount of time and made the process fun & Craig found us they perfect bed for our new home! Five stars all the way!!
My girlfriend and I came into the Maplewood store looking to purchase a sofa and recliner for our new apartment. I was very impressed by not only the selection of furniture but (more importantly) the staff. There was never a point where I felt the sales reps were "hovering" as in most retail stores...which was refreshing. We were helped by a younger sales rep, Mitchell and his manager Mario. Both were very professional, friendly, and clearly knew their sh*%. Also, it was great to see Mario providing guidance and positive reinforcement to Mitchell throughout the sales cycle as he seemed new to the role. Overall, a wonderful experience and we left happy customers! :D Can't wait to get our new furniture!
Craig in the Mattress Department is top notch. Feel free to shop the competition, Craig will meet or beet their prices AND give you a world class education on the differences between brands and types of mattress' to help you make the right choice.
Ashley furniture is absolutely wonderful. The quality of there products are exceptional and so is there service. If your looking for the best sales representative - talk to Brooke. She is fabulous at what she does. She is extreamly helpful in answering all your questions and is never pushy. She is very friendly and made the process of getting new furniture so great. Getting new furniture can be a big investment and she helped us through that process and allowed us to take our time. She showed us a variety of different peices based on what we told her we wanted and helped us find the perfect sectional. We where very thankful for her kind spirit, furniture knowledge, and positive attitude. Thanks for all your help and thanks for being so great! :) Ashely furniture is the place to go!
Mario was so attentive to our needs, bust also wasn't too bothersome to us while we shopped. We didn't plan on buying anything when we walked through the doors, but ended up getting a great deal from Mario and couldn't leave without it! Thanks again, Mario, we will DEFINITELY be back to do business again, as well as let our family and friends know of the great service!
My husband and I were checking out different furniture stores today and Ashley furniture had the best selection. Very happy with our purchases. Worked with Philip, he gets the job done and made sure we were very happy when we left. Highly recommend!
5 stars! Found exactly what I was looking for after searching Hom and Dock 81 with no success. Phil was great to work with and gave me a great price. I cant say enough good things, will be back.
Very good customer service. Mario was very helpful! He helped us pick the bed we wanted instead of pushing a certain product. He was able to answer our questions thoroughly. The check out process was very simple and pleasant. Will definitely come back!
My Fiance and I recently made multiple purchases from this location. We were assisted by Phil Kroger, who was phenomenal. He listened to what I wanted (even when I wasn't really sure what I wanted). He explained to us how to save money and get the best deal. He probably spent at least 3 hours with us in the span of 2 days and was patient the whole time. We will definitely be back to visit him!
I had a great time talking with Mitchell, my wife found a great dinette set and he helped us with it Mario was awesome too thanks again.
Super fast awesome service! Store manager Mario was so very helpful, fast and efficient. Will definitely be going back!
Great experience working with the folks at the Maplewood location. Very helpful and knowledgeable!
Mario was great at reading our body language and knowing how we feel to adjust his sales tactics. He was knowledgeable about the furniture piece and the warranty program. Will definitely work with him again
It was great. We found everything we were looking for.
Love the staff ! Went in November to purchase a bedroom set and Mario gave me one of the best deals I could get . He was very helpful , patient and answered any questions I had . Also purchased a dining set in Feb and got a great deal again . Never any problems or complaints !!
My visit to the Ashley home store in Maplewood was one of the best. I have been to other places but nothing compares to them. The sales person that help me was Mario W. He was very polite and answer all my questions I had for him. He didn't ingnor me or try to sale me something I didn't want so he could get a sale. I will be going back and telling everyone one I know they need to go to Ashley in Maplewood and to see Mario.
Back again for our weekly dose of furniture purchasing from Phil! Love the customer service - feels like family. Eating my Godiva chocolate while getting checked out. :)
My family had a very good experience there. We were helped by Renee Barron. She was very pleasant, PATIENT, helpful and knowledgeable about the furniture the store carried. She worked with us so we could get what we really wanted within our budget. We left happy and are still happy about our purchase. Thank you for your patience and all the running around you did for us.
All i have to say is, GREAT CUSTOMER SERVICE MARIO WALDEN, ASHLEY FURNITURE, give him a raise! This man is THEE man that you guys should VALUE, he treated us perfectly well, also with some of the best communication skills ever heard, thanks to Mario we will be coming back again!
Mario was super nice and super friendly. His knowledge of furnitures and great customer service made me a customer for life. Thanks Mario!
Mitchell Coker. This guy was awesome hope next time I come back he is still there
Worked with Mitchell Coker on a simple purchase last weekend. He took great care of us and covered all our options. 5 star performance by our young salesman. Represented Ashley extremely well.
I worked with Phil Kogel he was amazing he knew all the specials showed me exactly what I was looking for. I didn't feel rushed to buy he worked with what I wanted. I appreciated the time he took with me. Wonderful man I plan on having him help me with my current and future furniture needs I would definitely go back just to work with him. He was AMAZING!!!
Mitch was very nice. Great customer service is important along with not being too pushy and Mitch was all of these. Mitch was also willing to do what every was needed including carry my purchase out to the car.
Mitchell was friendly and helpful.
Mitch coker did an awesome job, ensuring i get the right product and at the right price.. Thanks bro
We went there on 31st dec 2016.immediately we walked in we were greeted nd welcomed by one of the staff Renee Barron,she gave us great pricing nd we got evrything we wanted.gud job Renee we got excelent customer service frm you nd treats fr my kids.you r wonderful lady God bless u.
Beware pricing. Associate blames other employees for labeling the product wrong with price even though he showed me it with that price. Beware!
I enjoyed shopping at Ashley Furniture Store. The salesperson was friendly and very knowledgeable.
Renee Barron was my salesperson. I must say she was courteous and very helpful even though the right configuration of my sectional was not available she traveled the extra mile to place the proper order for my preferred item. I would shop again here should an other opportunity present itself...
Mitchel helped e find a great bargain of a rug and carried it to my car! It was great to not have to take it to my car myself.
Phil was very helpful and had the patience to answer all our questions and his suggestions very helpful. And you can't beat the price.
I worked with Phil and he was a great person to work with went above the call of duty
Phil was awesome! Even though we didn't buy from him he still took care of our order. Give that man a raise!
Phil took care of us when our order was alittle wonky. Very helpful!
Mitch was great salesman and very friendly. Mary czyz
Had the best experience at Ashley Furniture Maplewood. I saved around $800 on an amazing couch and had the best sales guy, Phil. It was a majestic experience.
I came in about a week ago looking for a pair of loveseats for my new house. Although the loveseats I was looking for were not on the floor Phil showed me a loveseat that was similar to what I had seen online. In addition to looking at the loveseat he also showed me a sectional that was a similar color to what color I wanted in the loveseat. Long story short, I bought the sectional and I can't wait to pick it up on Saturday! The service was great and I got everything done on my lunch break. I was also very happy what I wanted was in stock, because I had been to stores previous to Ashley and none had what I want in stock on the day I needed it.
Phillip greeted us with a smile when we came in. He was very helpful and knowledgeable about bedroom sets and gave us the best possible prices!
Phill was very pleasant... he did a great job and seemed like he knew exactly what he was doing.
I got a killer deal on a clearance recliner set. I worked with Mario and he was on point. I got a better deal than I what I already thought I was getting!
We went in looking for a bedroom set and both Mario Walden and Mike Roel, did their best at helping me and my wife get what we were looking for at a GREAT price. Their customer service was awesome. If your at the maplewood location, request them!
Thank you Mike for your patience when I was being indecisive and changed my mind. Thank you Mario for helping us adjust our price and terms. Jamie was so nice and easy to work with as well. Overall we had great customer service. I will definitely go back and purchase from Ashley Furniture Maplewood.
Dan in the warehouse is awesome!
The staff was extremely helpful, friendly and patient. I had looked online at some different collections, they showed me those and then based on what I was looking for showed me other collections I might like. The sofa and loveseat I ended up purchasing was not in stock but they will still be delivered within a week. Can't wait to receive. Thanks again!
Very friendly, corteous and informative staff. Thanks so much Craig and Jamie it was a pleasure working with you.
Ben, our salesman, who very personable, helpful and polite. He assisted my mother with purchasing a bedroom set and lamp today. Thank you Ben!!!! JoAnne Roberts
Mario was very nice and helpful and listen to us. Thank you Mario
Best experience I have ever had! The manager Mario was spectacularly inviting from the moment I entered the store. He was extremely diligent in answering my questions while touring the sales floor. I will definitely recommend this store to my friends & family for their furniture needs.
I went here yesterday looking for ideas for living room furniture. Phil the salesman I dealt with was very knowledgeable and gave me some great Ideas for how I can upgrade my living room for a reasonable cost. While browsing furniture I found a piece of art I love and couldn't leave without. My overall experience here couldn't have been better. If the furniture I end up getting is from Ashley I'll be in good hands.
I worked with Gloria, Mario, and Kathleen. They knew almost everything about the couch and table set I was buying and anything they didn't know, they went out of their way to find the answers for me. To top it off, I changed my mind the next day and they didn't hesitate to go out of their way to help me again picking out a different couch and table set. It was a very pleasureable experience and I will most definitely be back again in the future.
Working with Mario and Brooke is always a great experience.
We walked in and were immediately greeted instead of being attacked and pressured or not noticed at all. Very good pricing on everything we got. Got a great deal for a couch, bed set, bed frame, table, and recliner. Other places try charging $1300 for a bed and we found everything we needed for under $2500. Mario is a great salesperson! He doesn't hover but he doesn't forget about you. Very easy to get approved! I can't wait to get the furniture!
Mario is the best! He has helped us buy several pieces of furniture.
My husband and I ordered a rocker/recliner back in August for our new nursery to be picked up in Fargo, which is closer to where I live but for some reason kept pushing off the pick-up date with the new one being October 21 and no guarantee that my recliner would actually be there on the new date (kinda frustrating). In a 5-minute conversation with Mario, the manager in Maplewood, he was able to find one for pick up in Fridley, which works perfectly since I'm visiting my parents this weekend. Now, instead of having to keep taking chances with this order (and risking giving birth before it arrives) I'm picking it up tomorrow! Thank you so much for the fantastic customer service and for the quick solution, Mario!
I have bought several pieces of furniture at this location. I have always had crest service. I purchased the better than a box spring that broke several times and the customer service at Ashley were more than exceptional. I will continue to purchase furniture at this location.
I had a great experience with Maplewood Ashley Furniture. Mario and Dan were lots of help and they had great customer service. I definitely recommend this store. They have great hospitality!
Gloria is a great sales consultant, made the process easy. Please see her when you visit the store.
I received my couch a couple days ago and I am in love! Mario, the manager helped us and he was GREAT! When my boyfriend and I got the couch we didn't even know if we got the place yet. Mario was so patient and knowledgeable. I would definitely go back again!
I had a great experience at Ashley of Maplewood and will be shopping here again in the future for furniture. Their prices were lower than what was listed on Ashley's online store which was a great surprise. They had next day delivery available. I worked with Michael Borash for my purchase, who is an outstanding individual. Five star experience.
Hi, I worked with the Store Manager, Mario Walden and was able to find the perfect sofa! Mario has a very calm presence that puts you at ease. I never felt pressured! He knows when to give you space. He was also super informative about the inventory. He helped me understand what they carried and could easily talk about the pros and cons of their selections based on research and customer feedback. It was easy shopping for a sofa at this store!
$3000 down the drain. Bought a leather sofa set on clearance. I was wary of buying one with a motorized reclining system so I purchased the warranty that covers mechanical /electronic components. When they delivered the set and hooked it up the USB ports didn't work, so they told me to call the repair dept. That dept told me that the set was "as is " and there were no parts available for that model. Needless to say I was livid. The set was never advertised "as is". "As is" and "clearance" have different legal meanings. I NEVER would've dropped $3,000 on a couch that cannot be repaired. It took some doing to even get them them to refund the worthless $100 warranty I bought. (How are they going to repair something without parts available? ) The store manager offered me a lousy $50 gift card. (I dare you to find anything in the store under $100) Within 6 months of owning this set, one of the reclining units on the loveseat stopped working and there is a tear in the sofa. My last leather set lasted 7 years - this one lasted 7 months. I WILL NEVER SHOP ASHLEY AGAIN. I WAS COMPLETELY MISLEAD AND RIPPED OFF.
How is ok with the beds and stuff
Friendly staff, and great furniture selection.
I ordered furniture - the most I have ever spent on furniture in my life- it took approximately 5 weeks to be ordered / available. So I scheduled a delivery date that would work for me and my family. (I'm a single Mother of 2, it's tough to find time for anything) and 3 days before my scheduled delivery date I was told my delivery date was given to someone else the day before and they couldn't accommodate me for another week.... I spent a couple thousand dollars at their store, and they had no issue whatsoever giving away the delivery date I'd had scheduled for 5 weeks. Changing my entire schedule for 2 consecutive weekends.. I won't go there again.. I should have listened to everyone else and gone to a different store..
Never been there.
Worst experience I've ever had. Walked in to the one in maplewood with my mom to look at oversized chairs for a room she is converting into a reading room. One of the employees, I believe her name is Gloria , greeted us in kind of a crabby manner. She told us that we could take another 20% off of the furniture if we found one we liked. Later on we were looking at a chair that my mom was debating on and it almost seemed like she was trying to force us into buying it, when my mom wasn't 100% sure if it was the one she wanted or not, the lady kept pushing and pushing and only showed interest in us if we were interested in a chair, she ignored us most of the time until we were debating between 2 different chairs. When we asked her what one would be with the extra 20% off she said it wasn't 20% it was 15% and then later on she did the math of what it would be with 15% off and turns out the price was only with 10% off. So not only did she lie, but she tried to rip us off also. She also lied about when the sale ended when my mom ask, saying it ended that day, when it really didn't. We decided to leave and go to Becker furniture in Woodbury instead, which is where my mom not only bought an oversized chair, but also a table and ottoman to go with it. Never will I return to an Ashley furniture, always go to Becker !
All I want is a new mattress. The one & only full -time Mattress Specialist couldn't possibly continue to help me after someone else walked in! He helped me for a maximum of 10 minutes then forgot about my existence. Worst shopping experience ever, especially since I was looking at the Tempurpedic - most expensive mattresses in the market!
Great staff
For additional details on the offers on this page, click here to learn more.
0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.