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Ashley Store | Maplewood, MN 55109
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
At Ashley Store in Maplewood, serving Maplewood, MN, and the surrounding area, we believe your home is so much more than a house. The experienced Maplewood team is committed to being your trusted home partner. From your very first visit to ongoing customer support, we will be there with you every step of the way. At the Maplewood Ashley Store, we're not only thankful we can celebrate your home with you, but we're thankful and proud to be a part of the largest furniture retailer in the U.S. and to carry some of the world's best-selling furniture and mattress brands, which allows us to offer you the best styles and prices. Our team in Maplewood is standing by ready to help you create your dream home.
Welcome to Ashley in Maplewood, MN!
Well, hi there, Maplewood (and your beautiful surrounding cities)! Ashley is honored to join the family of furniture stores in Maplewood, MN! We know Minnesotans have their pick of awesome furniture stores in Maplewood, so we just wanted to take a minute to show you why we are the best folks to help you furnish and decorate your home.
How to Find Us & When to Visit
Here are the details for our Ashley Maplewood, Minnesota store:
Our street address is 1770 Country Road D E, Maplewood, Minnesota, 55109.
Our store’s main phone number is (651) 325-0200.
We are open Monday through Saturday from 10 a.m. to 8 p.m. and Sundays from 11 a.m. to 6 p.m.
Directions
If you compare the shape of Maplewood to a pipe wrench (and most of us do), you’ll find the Ashley Maplewood, MN showroom in the “jaw.” We’re just a smidgen northwest of the Maplewood Mall, on Country Road D E, between Bittersweet Lane and Southlawn Drive. We’re across the road from Best Buy.
How to Find the Perfect Mattress
Ashley is most famous for our mattresses. Currently, we have three mattress lines under our Ashley Sleep brand: Essentials, Gruve, and Align. We also carry mattresses from a few other manufacturers like Tempur-Pedic, Stearns & Foster, Purple, Beautyrest, and more!
One of the best tools we have at our disposal is our mattress finder tool. This is a tool that asks you a series of questions and then tells you which of the mattresses we offer will best suit your needs. Pretty cool, right?
Customer Service, Quality, Selection & Diversity
As great as our mattresses are, they are not the only items in our inventory. At Ashley Maplewood, we have the best in Modern Refinery for every room in your home! Maybe you’re expecting a new tiny human, and you want to look at hypoallergenic options for the nursery. Perhaps you’re tired of your old couch and want to upgrade to a super comfortable sectional. Maybe it’s time to replace your bedroom or dinette set. Whatever you need, we’ve got you covered.
Ashley Gives Back!
When you shop with Ashley Maplewood, Minnesota, you’re not just helping a store meet its sales goals. You’re also giving back to Maplewood. Ashley takes social responsibility very seriously at the corporate and local levels. We have created programs to help veterans, help fund environmental research, and offer fair, low-barrier financing options for low-income families to ensure that everybody has a safe bed to sleep in.
At the local level, there are Ashley’s Angels who do community outreach and help wherever they can. We also run charity drives, sponsor youth sports, contribute to local arts programs, and more!
What our customers say
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I worked with Elizabeth Vargas to purchase a dining room table and chairs and a sectional and ottoman for my new house. I forgot to measure the door frame to access the basement of my house and the first sectional that I purchased did not fit and had to be returned. Elizabeth went above and beyond to make sure that I was able to find a replacement sectional that I loved and that fit through the door. She was on call for me through the entire process and was so attentive to detail when it came to getting the delivery right. Also, the delivery team is AWESOME and I want to give a huge shout out to them. They give you such an accurate time frame for delivery and they are so nice! Elizabeth made me want to keep coming back to Ashley because I feel like I’m going to get great service and she’s so kind and friendly and you can tell she is a great person. Thank you Elizabeth and delivery team! You helped to make my home cozy!
elizabeth will get you right, nicest lady i ever met
Brooke did a great job yesterday helping me find a sofa-loveseat! She was amazing & nice.Came back today to find a coffee table, worked with Elizabeth to find one that would match perfectly. Can't wait for it to be delivered, and I will be a return customer!
Gina R. Was spectacular helping me find a living room set. She moved an end table so I could see how it might look. I did have to return it because I didn’t take into account how wide the arms of the couches were but Elizabeth V made that process super easy and not embarrassing at all. She and Ben (5th day on the job), helped me measure a sectional and draw it out to make sure it would fit in my space (no middle arms to worry about!). They were all great to deal with! Rebecca
It was my first time trying to find a couch and Elizabeth was very helpful and understanding. 10/10 customer service, we will definitely be back to shop for more furniture.
Had everything we liked available for delivery. Ask for Brooke, great customer service..
Service was great! I am return customer for many years. Elizabeth was wonderful! New mattress and cooling protector in stock. I am happy!
We had very good experience in buying Sofa through Michael R. He made buying very smooth and we had good experience with him. I would highly recommend him and would like to get more furniture from Ashley in future.
I had a great shopping day thanks to my Sales Lady Elizabeth in Maplewood store. I highly highly recommend this store because of Elizabeth. I give her 5 STARS all day long for her great help and knowledge in her products and patience in my selection and for being so easy to work with. If you go to that store ask for Elizabeth, she's great! Thank you again Elizabeth, I'll definitely see YOU again for my next purchase on furniture etc etc. 5 STARS! The store manager should be so proud to have you as their employee. Keep up the great work!
Elizabeth was very helpful and provided us with a great experience buying new furniture for our home!
Michael R. was fantastic at helping us buy a new mattress. All the staff at the Maplewood location are friendly, professional, and extremely knowledgeable. We’ve visited this store a few times and we are always greeted promptly but never hassled. Highly recommend.
I purchased a mattress and frame in December. I was so happy with my sales Rep Elizabeth/Lizzie. I stopped In again, unplanned , hoping I would get lucky , since I forgot her name, and there she was!! Great service again on my furniture purchase with Lizzie’s help! I will definitely be a return customer !
Elizabeth at Ashley Furniture helped us out today and was fabulous. No pressure sales here. We will be back for future furniture needs.
Elizabeth was a huge help today! I placed an order with slumberland and it wasn’t going to be there until august, so I cancelled it and called Ashley to see if they could place the order for me. Elizabeth helped me price match the table I wanted and helped me get the order placed super fast. Thank you so much for making this fast and frictionless!
I am happy to get help with Elizabeth/Liz in this store. She is helpful everytime I come to here. Thanks and you have nice personality
Elizabeth A. Vargas was very welcoming and went above and beyond to assist us. She was also very patient and gave us enough time to make our decision. I highly recommend you to see her when you go to Maplewood Ashley!
Elizabeth Vargas was excpetionally knowledgeable and very helpful. Well informed with a great disposition. We left happy and satisfied!
Elizabeth V was so helpful, I learned how to Apple Pay with the help of Elizabeth. I forgot my cards at home, I was very appreciative of her help and letting me know that there was an option to pay with Apple Pay.
Liz and Ben were great, fantastic customer service and found us great pricing!
Didn't have what I wanted in stock and was told it couldn't be ordered because they're franchised
This location was amazing and the staff working there were very helpful I met Elizabeth And Ben
Liz & Ben were helpful! Got exactly what we were looking for!
Elizabeth was very helpful and friendly! She assisted us through the whole process. We very appreciated her guidance!
Elizabeth was super nice, helpful, and very personable! She provided wonderful customer service experience.
Ryan and Elizabeth were very helpful in finding us a new couch! We really appreciated their help!
I had a great experience at this store when my family and I went in to look for a dining table. Brooke was extremely helpful and greeted us right away. She went above and beyond to help us find out if the table we were interested in was available in the warehouse nearby. We ended up choosing delivery and the whole process to order was quick and easy. I highly recommend this store for their excellent customer service and wide selection of furniture. Thank you, Brooke, for making our shopping experience a pleasant one!
This is one of the furniture stores that made me feel I do not belong there. I know me and my other roommates may look young but we are serious when it comes to looking for a couch in our price range making a comment “do i have to follow you around?” makes us feel not welcome and uncomfortable.
Brooke and Liz were incredible sales person. I happen to be a return customer for Brooke and she awesome.
Elizabeth A. Vargas was extremely helpful! She was great at explaining the whole process to my husband and I. She made it an amazing and easy experience.
If you ever need any help ask for Mike he is great for help!
We met with Mike R. at Ashley to purchase a couch & dining set. He was super helpful with our budget & needs. Highly recommend him and Ashley!
Elizabeth is amazing! She’s the reason we keep coming back. We love our furniture, she goes above and beyond to answer all our questions, and is patient with our ever changing minds. Thanks Elizabeth!!
Elizabeth A. Vargas helped me and my family with some purchases that we’ve made yesterday. It was a great introduction to the USA for us as we’re London UK residents. We appreciate the good service. I highly recommend her for all your needs here in the maplewood area
My husband and I came into Ashley looking for a new mattress, and we were greeted and helped right away by Mrs. Brooke! She was pleasant and helpful to all of our questions, and also gave us space so that we could negotiate and decide for ourselves. The entire experience was quick, easy and painless, and we definitely hope she is there when we go back!!!
Elizabeth V. was excellent and attentive to my needs. She provided a breakdown of both costs with and without protection. It was a pleasure working with her.
Poor experience thus far. I purchased a media console in mid January and was told it would be ready for pickup within 2 weeks at the latest. I called to check on the status in mid February after not hearing anything and was told it was pushed back but would be in by the end of the month. Called back in early March, was told it would now be in by the end of March. Called back at the end of March and was told the shipment is coming sometime in April. Called back today and now am being told it will be May before it arrives. Since I purchased this media console I have made 3 separate purchases from HOM and Royal Star, including an entire custom living room set, and have already received them all. I would look elsewhere if you want furniture within the next several months, or communication regarding order delays.
Good customer service and Elizabeth helped us find what we were looking for.
Elizabeth is fantastic lady very help full nice and very knowledgeable she goes above and beyond.
Brooke was extremely kind, patient and helpful. I would highly recommend.
The reprentatives were great, very helpful, and patient. This was one of the best shopping experience I've had in a long time Thank you, Ryan Stanislaw and Brooke Pyle for all your help.
They were very nice, appreciative and helpful information. We would shop here again! Excited for our new bedroom sets, thank you Liz V & Brooke P :)
Lots of options on display. Elizabeth was great- helpful and knowledgeable but not overbearing! Thanks so much for helping me find the perfect mattress and a great deal.
Working with Mike was absolutely amazing. Customer service was out of this world. He helped us furnish our first home! 10/10 recommend!
Sales person friendly and professional. Shawnee went above and beyond while helping me to find what I was searching for.
Elizabeth was amazing. Very helpful with putting our design together, and great design advice.
Elizabeth at the Maplewood location was amazing. Even though they were short staff over a holiday weekend, she made sure to check on us and answered all of our questions. Very professional person you have at your store. Thanks to Ryan as well for helping us take our things to our car.
I cannot express enough how grateful I am for the outstanding service I received from Ryan S. during my sectional shopping experience at Ashley. From the moment I walked into Ashley, Ryan greeted me with a warm and friendly smile, instantly putting me at ease. What impressed me the most was Ryan's deep knowledge of the various sectional options available and his ability to tailor his recommendations to my specific needs and preferences. Throughout the entire process, Ryan exhibited the utmost professionalism and dedication to ensuring that I found the perfect sectional for my space. He patiently listened to my requirements and took the time to show me a wide range of options, explaining the features and benefits of each one in detail. His expertise was truly invaluable, as he provided invaluable insights that helped me make an informed decision. What sets Ryan apart is his genuine passion for helping customers and his unwavering commitment to exceeding expectations. He never once pressured me into making a purchase and instead focused on ensuring that I was completely satisfied with my choice. His dedication to customer satisfaction is truly commendable and made the entire shopping experience a delight. Thanks to Ryan's guidance and assistance, I am now the proud owner of the perfect sectional that not only complements my decor but also provides maximum comfort and functionality. I cannot thank Ryan enough for his exceptional service and would highly recommend him to anyone in search of furniture expertise and unparalleled customer care. If you're looking for a seamless and enjoyable shopping experience, look no further than Ryan at Ashley!
When I went in I was greeted by Elizabeth Vargas who was very welcoming. She showed me around to where the bedframes I was wanting to look at were and help answer any questions I had. Would definitely recommend to anyone in the market for a variety of furniture because the stuff is really solid and well built.
Gina was awesome!
Good
Elizabeth did an excellent job helping us out! All questions answered and doesn’t make you feel forced to buy
Purchased a new sectional and could not be more pleased with the comfort and quality!
Liz I received a great service . Thank you Liz!
Gina was very attentive and helpful with all questions we had. And, she also did not pressure us into buying anything we didn't plan on buying during this trip! Thanks for all your help!
With Elieabeth was an amazing experience felt easy to speak with and was easy to find a piece
Great expierence coming here. I came twice indecisive about what to purchase for my home and Gina R. was very understanding and helped me make a decision. She was able to answer all my questions/concerns. Would definitely be back to purchase more home goods!
Great services and beyond expectations
Mike Rufener was very helpful he lead my wife and I right to what we wanted he also helped us save a few dollars he was polite and kind I will be coming back for something else and I will be shopping with Mike .
Elizabeth was very helpful in answering all my questions and getting exact dimensions. Delivery was on time, friendly and professional.
Ryan S. did an absolutely amazing job at helping us CONFIDENTLY find our new couch! He went above and beyond by helping us check inventory and helped us learn about all the options we had! (Very knowledgeable about everything) We had went to a couple other furniture stores prior to this and left after everyone would just watch us walk in and out with no help. We felt comfortable and understood and we couldn’t thank him enough! He was working with another customer when we had came in but made it a point to reach out and he even apologized for not being able to help right when we walked in the door, hands down one of the best experiences I had walking into a furniture store! Thank you so much again! Will definitely be coming back to work with him for future purchases!
Gina was very helpful, professional and let me.take my time. No pressure to buy anything.
Ryan and Elizabeth is a good person and very kind
My recent visit to Ashley store was nothing short of outstanding, and I owe a significant part of that experience to the exceptional assistance I received from Elizabeth and Ryan. From the moment I walked in, their commitment to providing personalized service was evident. Elizabeth and Ryan didn't just help me choose a furniture, bed and mattress; they took the time to understand my preferences, ensuring that their recommendations aligned perfectly with my needs. Their knowledge and expertise in the products were impressive, making the decision-making process smooth and informed. What truly set them apart was their willingness to take the time needed for a thorough customer experience. They didn't rush the process, allowing me to explore different options, ask questions, and ultimately make a decision without any pressure. Moreover, their dedication to ensuring customer satisfaction was evident when they offered their best price. This not only reflected their professionalism but also reinforced the idea that they genuinely cared about providing value to their customers. They transformed what could have been a routine furniture shopping trip into a delightful and memorable experience. If you're in search of not just products but an elevated customer service experience, I highly recommend seeking out Elizabeth and Ryan at Ashley store. They truly go above and beyond.
(Translated by Google) Very kind people and they gave me solutions to all my needs. (Original) Personas muy amables y me dieron solución a todas mis necesidades
Elizabeth A Vargas was by far the best Assistant Manager/sales floor rep we’ve work with in the last month of shopping for our new home. And we’ve gone to 4 different Ashley’s furniture, 3 bobs furniture, 3 slumberland’s, and 2 beckets. She was so patient and willing to take the extra step in helping us find what we wanted. I never felt rushed or expected to make a purchase. She even encouraged if we found something at another Ashley location that we can purchase it through the sales person there, where other Ashley’s when asked where we live they would say they could order it though their location and ship to our house. I would definitely recommend if there’s anyone to work with at this Maplewood location, ask for Elizabeth!
Michael was great help !
I have had excellent customer service at this location. Liz and Gina were extremely helpful!
Elizabeth Vargas was very knowledgeable about products in store.
I went there to just browse around but Mike did some magic welcoming plus great explanation about the mattress. If you ever come here ask for Mike.R.
Mike helped us to sell the good and satisfied furniture thank you Mike for help us.
Nobody was in the place very unhelpful when I was trying to order parts for one of my couches. Just pawned me off and didn't care. I will never buy anything from them again. Plenty of furniture places out there with the same stuff.
My mom and I got helped by Brooke Pyle and Elizabeth A. Vargas. Both ladies were incredibly sweet and did a tremendous job of helping us with our furniture shopping!!!
Very nice to work with. Got me exactly what I wanted!!
Mike is great man
Brooke was the best. Helped us find the best mattress and help my mom immensely. Patient and so kind.
Loved the service by Lizzi, she was super nice and helpful!
(Translated by Google) Elizabeth A Vargas, very good service, I recommend it to buy here, they have very good affordable prices and very good treatment of people, excellent service 🥰 (Original) Elizabeth A Vargas muy buen servicio lo recomiendo para comprar aquí tienen muy buenos precios accesibles y muy buen trato a las personas excelente servicio 🥰
I was super excited to finally purchase new furniture but I really was not looking forward to going through the process if I am being honest. That all changed after calling the store and speaking with Liz! We eventually met and she was very personable, attentive and not at all aggressive. She allowed me to ask a ton of questions, take my time and call the shots. Done, sold! Bee later helped me sort out the billing stuff and we had a fun little chat as well! Super friendly and knowledgeable. Bee made that part a breeze as well! Everyone I met at this location was friendly and respectful. The store was very clean and I felt well displayed. I will definitely bring my business back here and will recommend to others☺️
We had a great experience at the Maplewood location. Mike Rufener made the process of purchasing our new living room furniture easy and enjoyable.
I would like to give praise to Elizabeth A Vargas. Ms Vargas was very professional in helping me find what I was looking for. She was very knowledgeable about the product I purchased. Thank you ! Ms Walsh
Elizabeth was fantastic. She was great and helped us find all of the pieces to complete our home. She was knowledgeable and helped us get the best price possible. THANK YOU!!
Mike was very patient with me and my kids. I had no idea what it was that I wanted and he found everything an I love it!
Elizabeth, very smart on how she does her job open minded, respectfull and willing to help in anyway. It took me awhile to make a choice waited for me without rushing me, very patient I adore her.
I was helped by Brooke Pyle and she has great customer service and was very helpful when I came in today!
Ryan was great. He found me the perfect Chair And so was Elizabeth.
Ryan was very helpful and funny! Helped us find what we need!!
Elizabeth iş great help me to find what I need and I’m grateful to meet with her. Help me find the perfect mattress for my back!!
First time shopping at Ashley. Excellent experience in the Maplewood store. Liz was able to bring me throughout the store to see the color and style of the piece I found online then price matched a competitor. Whole sale process was simple. Looking forward to receiving my order and will update the review accordingly with photos.
Elizabeth was very patient with us, great costumer service I would definitely come back.
Mike Rufener and Karsten Eylmann were extremely helpful and helped us track down the items we were looking for. I highly recommend!
Elizabeth V was so wonderful, really kind and a great guide. We went in just to browse and found exactly what we wanted in the first 15 minutes!
Elizabeth A and Gina. They were very nice and patient with me. Very good customer service.
Excellent service by Shawni & Elizabeth! They took the time to show me how to order my headboard online. I'll send a pic after it is delivered and my daughter and I assemble it. Thanks so much 😊
I was greeted at the door with a friendly smile and shown so many options!
My original sofa wasn't able to fit through a hallway, Brooke and Elizabeth helped me find a new one that would fit and made sure I wasn't charged extra, great service!
Elizabeth Vargas was amazing. Very professional and personable. Great service
My furnishing consultant Ryan S. was AWESOME excellent customer service would definitely recommend this location. THANKS Ryan for all your help.
We really enjoyed working with Elizabeth at the Maplewood location. She was extremely knowledgeable/helpful and patient with an upbeat personality. She walked us through the whole process from ordering the correct sectional layout to setting up delivery. Such a seamless transaction!
Elizabeth is the BEST consultant/assistant!!! Mercedes from Furniture Mart referred me to her to help me with getting recliner. Elizabeth went WAY above and beyond to help me pick the perfect one for my needs!! She really knows her stuff, she went into designer mode talking about the sunlight and selections, and made me draw my area out- really helping in my final selection!!! Very thorough and knowledgeable! I HIGHLY recommend her for any of your furniture needs! Thank you SO MUCH Elizabeth!!!!
We recently visited the Maplewood store in search of furniture, specifically sofas with chaises. Our experience was outstanding, largely thanks to Mike, who went above and beyond to assist us. Mike's exceptional knowledge and understanding of diverse cultures stood out. He conducted a counseling session with utmost respect for our privacy, allowing us the time needed to make decisions with our spouse. If I could give more than 5 stars, I would do so without hesitation. I highly recommend a visit to this store, as the level of service provided by Mike was truly commendable.
Elizabeth was amazing she helped us with getting this amazing bed set she is super nice and very helpful with everything I highly recommend you see her for buying furniture
Love the way Elizabeth explained everything she helped with really explained the mattresses and pillows what would really work for me after I told her my medical issues she had me try out mattresses and pillows and had me pick out the most comfy for me. Helped find me a bookshelf storage bed that would work for the mattress I liked very wonderful To work with very knowledgeable
Brooke P It was well organized and informative. Customer service was great.😁👍
I meet one of the most amazing persons at furniture Mart USA maplewood location, Elizabeth Vargas was so kind and smart, she took me round, showing me different designs of what I wanted and gave listening ears to my concerns and answered my questions, she was also able to get me the fastest delivery you could every thing off. Can you imagine she stay the night just for me to get what I wanted.
I’m so glad that Elizabeth helped us find a box spring that we like after having a rough day it was also nice to have someone just to talk to and listen too. Thank you Elizabeth for your help we appreciate it a lot.
Selecting Ashley for furniture is a fine choice, and the staff's exceptional assistance adds to the positive experience. I would like to appreciate Elizabeth’s excellence as a salesperson, her detailed insights were instrumental in guiding our furniture selection. Thank you.
Ms.Gina was so hands on I was wit my client she was patient and sold exactly what they wanted and more! Grateful she greeted us and continued to help us until we were at the final sale! Thanks again
Ryan, our salesman, was outstanding! He was very helpful and friendly. The furniture selection was great, and I was thrilled to find the perfect chair, on sale!
Christopher Smith was great! He greeted us and explained the layout of the store. We found exactly what we wanted and he was available to answer our questions and check us out. He was friendly, knowledgeable , and efficient. My daughters and I enjoyed our experience at Ashley and will be back! Thank you, Christopher!
Lizzi help us find mattress and the box she’s friendly and she is funny and lovely I will make sure I come visit Ashley in the future thanks to lizzi.
Experience was chill, came in to close my account- realized I found stuff I needed like a mattress & pillows- Thanks Liz & happy birthday ! #capricorns
Elizabeth Vargas, very professional. Thank you.
Elizabeth was a great help!
Elizabeth Vargas was very professional and friendly. She took the time to make sure our trip to her store was worth our while. She also answered our questions about additional furniture we would be interested in purchasing in the future. Highly recommend!
Elizabeth Vargas helped me secure a floor model of a couch! Would definitely be back.
The assistant manager, Elizabeth, was compassionate, honest, flexible, open minded, funny and had such a willing personality to help. I shopped here a year ago and had the opportunity to work with another sales associate( Who no longer works here) but it's nice to see Elizabeth held the same standards in communications that she did! I can't wait to get my new frame, mattress and dining table. <3
Liz, Bee, and Ryan were amazing!! I enjoyed every minute of my time there.
Elizabeth- helped us to chose the best mattress. Provided us what to look in matters. Helped us to make the right choice. Ryan- helped us the right bed frame with great value and price. Very friendly and checked on us few times. Bee- helped us with financing Overall great customer service. Their goal was not just to sell but helped us to find something great with our budget.
Liz was very helpful, nice, and kind.
Shawi Troup was amazing, patient, kind, I was very comfortable with my decision. She's a winner!!!
Liz was amazing and super helpful. By far the best. Must appreciative.
Elizabeth vargas was super helpful and kind.. best....
(Translated by Google) Delighted with the attention and support. I would recommend you come here Elizabeth A. Vargas is super cool (Original) Encantada con la atención y soporte. Recomendaría que vengas aquí Elizabeth A. Vargas es super genial
Elizabeth was very good
I was looking for new furniture for my apartment and Gina was warm and welcoming! She helped me look for couch options, matching end tables, accessories, and more. She had such great knowledge on each piece and was so kind. I landed on a really great couch and table that is perfect for my lifestyle and new home! I truly recommend Gina for your next purchase. She was such a delight to work with. 5++ stars.
Excellent attention
Elizabeth was wonderful to work with purchasing our new couch! She was knowledgeable and gave us all the information we needed. The best experience we could’ve asked for!
Only because if Brooke Pyle, she deserves a raise.
We've known Craig for 40+ years, so completely trust him and value his knowledge and experiences. We've bought multiple mattresses from him, and he always enlightens us by telling us not only what we want to know but also what we NEED to know, so we can make an informed decision. Thank you, Craig, for your great service!
I was so grateful to have gotten Elizabeth Vargas as my sales associate. I was so indecisive as to what I wanted, how much I want to put down. I kept going back-and-forth. But Elizabeth didn’t seem to mind all. She was kind, polite, considerate, and patient with me. That’s why I’m so grateful to have had her as my self associate.
The experience at Ashley Home Furniture in Maplewood was a great experience. Stepped foot in the door and had a sales representative (Mike Rufener) walk right up to us to see if we needed any help. He walked us over to a few tables and gave us the time to decide and we also found a beautiful recliner. After deciding on the table Mike was there to get our paperwork done and out the door. My experience on pick up was also great and was in and out within 10mins.
Elizabeth was absolutely amazing!!! & Kathy in office was outstanding as well!! They helped us get set up on financing and we almost bought the whole store!!! Thank you so much for your time!
Excellent customer service. Elizabeth from Ashley in Maplewood, MN, delivered outstanding customer service. She offered comprehensive product information, explained various options, and made our decision incredibly straightforward by outlining the protection plans in detail. Thank you for your service. Happy Thanksgiving!
Gina was excellent! She answered all our questions about the product and logistics.
I had a great experience! I worked over the phone with Elizabeth A. Vargas. She was able to answer all of my questions that I had about a mattress and foundation. She was very friendly, warm, and patient as I asked several questions. She was even willing to go onto the showroom floor and take measurements to confirm a question I had. She even returned my call to further assist me and answer more questions when I had called her back. I have always gone to this location over the years and had great experiences with the staff. Thank you for a great experience, and I will continue to work with this store in the future. Thanks again!!
Elizabeth Vargas has been a great sales rep. She helped me have better choices with the things I need. Really showed me around the stores and made me imagine my apartment. I appreciate it so much…
Elizabeth was awesome!!!! She was very helpful and very pleasant to work with. I will definitely come back when looking for another piece of furniture. Happy Thanksgiving!!
Today we got helped by Elizabeth A. Vargas, she was super welcoming since the moment we walked in the store. Elizabeth was helpful and friendly during the whole process. She explained everything in detail and was always patient with all the questions we had. It was a pleasure having her help us with buying our sofa and loveseat!
It was a pleasant experience shopping here. Mike was wonderful and respectful. It was an easy process to purchase the furniture. I highly recommend shopping here.
Mike has been wonderful! He helped us with our new purchases
We got a sofa and Elizabeth A Vargas was the sales person that helped us, she was supper professional, knowledgeable and helpful. No pressure to sale but genuine interest in getting us to the right product. What a level of customer service, wow. thank you Elizabeth!
had an excellent experience at the Ashley Maplewood store, thanks to Christopher Smith's outstanding assistance with my sofa search. His expertise and attentiveness made the process smooth and enjoyable. I truly appreciate his help in finding the perfect sofa. A big thanks to Christopher for providing top-notch customer service!
Elizabeth was such a great help! She has such a positive attitude. She was great to work with.
Amazing! Super understanding workers there, super sweet too, helpful and gave us a discount because we unfortunately had an incident at another furniture shop and they felt bad for us, such caring employees honestly! The workers who helped me were Brooke Pyle, And Elizabeth. Definitely recommend this store!! 😊 Such nice girls i MEAN it! Buy from them :) you won’t regret it, so excited for our new coffee table set to arrive!!
It's rare that you walk out of a furniture store, or really ANY store, raving with your wife about the customer service. And this is despite the fact that they were so busy (30 minutes from closing on a Friday) that we had to wait a bit. When the Store Manager, Mike, was able to help us, we joked that we had a really unique need that might be a challenging one and Mike grinned. He seemed to really enjoy a challenge and went very much above and beyond to meet our needs. The Assistant Manager, Elizabeth, also kept us entertained as Mike worked through our issue. I can't express enough how phenomenal the service is at this store. We went to several other Ashley stores before this and got nowhere near the service. Mike had an attitude that figuring out our issue was a the most important thing in the world. We will be back and tell everyone we know to shop here for furniture. Thank you!!!
We went to 3 other furniture stores, no one had items in stock, we decided to make one last stop for the day at Ashley’s, Shawni greeted us let us know they are new but could begin to assist! With the assistance of Elizabeth we were able to find our living room set!
Shawni T and Lizzi were the best. They didn’t pressure me They let me wonder around and look. It was a great pleasure.
Excellent customer service Elizabeth and Mercedes are the greatest. I have purchased so many pieces from this dream team.
Liz and Shawni it was a great experience to meet them, they were so amazing and they were very patient and friendly. I just moved up here to Minnesota and I’m excited about the change of atmosphere. I ended up financing and that took a little bit because a system was down but we ended up getting it done and Bee (office) was sweet and on top of it! I’m going to add on end tables after I get my delivery next week- thank you again all of you.
Elizabeth did a wonderful job helping us find a mattress and bed frame. Shawni did a good job assisting her while she got busy and answered our questions to the best of her knowledge (they were in training) We will definitely shop here again!
Brooke and Shawni we're great to work with. Very nice and helpful.
Had a wonderful experience at Ashley. I was looking for a living room set and a family room reclining sofa and loveseat or sectional. Brooke greeted myself and my mother-in-law. She was friendly and had very good knowledge of the store and where everything was. She helped us with the locations of the items we were looking for and then left us to look at the furniture if we had questions she was not far but we were allowed to look around and try out the different styles and such of the furniture. We had a couple of questions and Brooke helped us with those and gave us a quote on the items we liked. It was only the first place we went. So we told her we just wanted to check out a few other places. We did and were not as impressed with the selection or the professionalism as were were given at Ashley. So we decided to go back to Ashley and purchase all my items. Brooke again helped us with the final sale as well as setting up delivery. I can not wait to get my new furniture and thankful for all the help and patience we got at Ashley. Thank you Brooke! Keep up the good work!
I had agreate expeience here I didn't buy anything, but got helped with any questions I had by Elizabeth. Great and amazing customer service.
Elizabeth did a great job helping us find the sofa we need, she worked super hard with us and stayed pretty late Monday night, definitely recommand her if you visit the store.
Liz very good, friendly helpful. Found 2 sectional that me need it.
Elizabeth and Brooke were great to work with! They were very knowledgeable and personable. Highly recommend!
Christopher Smith Was professional, helpful and showed excellent competence in his work. He was a pleasure to do business with and Ashely Homestore’s good fortune. Thanks again Christopher and I hope all goes smooth with my purchase. Best Regards Shelly Tretsven
Craig Jacquart did a great job helping us with new mattress for our new home also Elizabeth very friendly and helping with the process of ordering thank you.
Elizabeth is a life saver! We just moved and had no furniture; she was super friendly and helpful in finding the right sofas for our living room that were on stock and had them delivered to us within a day! She then followed-up to make sure everything was properly delivered. Great quality and top service!
Elizabeth was great!
Chris was very helpful and informative in our purchase. Most of all, he was extremely easy to talk to and very funny in our conversations. Would highly recommend working with him or anyone at Maplewood Ashley furniture!
The worker that assisted me was very nice and welcoming. They understood what I wanted which made it very helpful to pick the right choice.
Brooke was very knowledgeable and a pleasure to work with in purchase of my furniture.
Elizabeth made the mattress shopping experience quick and easy. She was so helpful and kind and I was able to take home an amazing mattress!
Nice place to shop and get what you need as furnitures. Elizabeth A. Vargas is also one or I will say the best one with customer service and talking with customer with respect.Definitely give her five starts.
(Translated by Google) Elizabeth Vargas was an excellent salesperson and a very good help, thank you very much for having her in your store, I congratulate her :) (Original) Elizabeth a Vargas fue una vendedora excelente y una muy buena ayuda muchas gracias por tenerla en su tienda la felicito :)
We have been to 20-30 furniture stores in the past month and not once did we receive the level of service as we did with Elizabeth at the Ashley in Maplewood. I felt she really understood and empathized with our situation (the sense of urgency, particularly) and went above and beyond to ensure we found exactly what we were looking for, in our price range, with immediate availability. I’m so appreciative. Elizabeth (Lizzi V), you are amazing and I am OBSESSED with our new sectional! It was such a pleasure to work with you and I will definitely be back to see you on our next furniture shopping adventure. 🙂 Thank you so so much, Lisa C.
Elizabeth A. Vargas, she's the best seller and assistant manager. She Help me a lot for my sofa and dining with financing options. Shes nice, extremely patient and She work late after hours to help me with the dining table and I gave her the run around! I really appreciate it, thank you so much, I will be back to work with you.
Brooke was nice and helpful lady!!! She is friendly, feels like welcoming friend- we recognize her from last time and was excited to see her again!!! And Elizabeth thank you for helping putting the mattresses in the car, best warehouse ever! Glad we didn’t have to wait and you had it in stock for us. WE DONT NEED NO MAN! =D
Exceptional service for any question we had for our furniture. Go to Brooke for any of your shopping/furniture needs. Very friendly and informative!
Lizzi V was extremely kind person to work with the staff at Ashley Furniture in maplewood did such a great job making sure this customer right here was happy.
Brooke was awesome! We came in looking for a couch we saw online. She was able to answer all our questions & didn’t hover when we were browsing. Made sure to grab her cart to work with her again soon!
Mike welcomed me when I walked in and offered me help. He was very helpful checking with my return and delivery items.appreciated his help!
Elizabeth, thank you for the great service! You helped us find the perfect couch with no pressure, made the whole process great!
Husband and I came into the store looking for a king mattress and bedframe. Mike welcomed us when we walked in and offered us help. He showed us many different options in our price range and provided insight. We greatly appreciated his help this evening!
She’s amazing!!!!
Ashley Homestore (Maplewood) is an unbelievable great store with awesome Customer Service! They honestly care about their customers as a whole. I had some problems down the line and they were really patient with me on completing my order- not my intentions for it to go as long as it did. Elizabeth was wonderful about checking in on me as a person, not just as a buyer. Finally, after a year here I am ready to complete my order. I'll for sure without a doubt continue to shop here whenever there's a need. I've never had an experience where the store actually was concerned and just elated to see I was okay! Thank you Elizabeth for being so personable, kind, considerate and the Store here in Maplewood, MN. =)
Chris did a awesome job! Found want i wanted and happy with my purchase
Lizzi is helping my mom getting all her needs.
I'm so happy I stopped in tonight. I need a lot of furnishings and quite exhausted. I was immediately greeted by a warm smiling professional. Brooke was very helpful and patient. Thank you for making my sales experience enjoyable, fast and easy. I'm looking forward to more help from you going forward and my new dining table set!😁
Liz was was amazing person, I can see that you love your job…
My experience with Elizabeth was amazing, she was so friendly and helpful, he helped as with everything we need… very positive and polite person!
Elizabeth at the Maplewood location was excellent. Extremely helpful and friendly.
Went to a few stores and Ashley had both the best customer service and the best options available for what we were looking for. We were greeted promptly by the store manager Mike Rufener. We told him what we were looking for and he walked us through all of the options! Once we had finished he gave us some time to talk and walk around to look again. There was no pressure to buy, he was so friendly to just talk to and ultimately we came back and decided to purchase!
Brooke P is doing a great job!!!
Liz was very kind and helpful. This was our first time shopping for a mattress and Liz provided us with informational explanations of everything and answered our questions in a nonjudgemental attitude. She was extremely friendly and made our first experience at Ashley memorable.
Great experience. Exceptional customer service from Elizabeth and Mike.
Elizabeth Vargas was very professional and kind and S/O to Jackie for helping with finance. You guys rock out!!!!!!!!!!
Liz knows her furniture! She took me around and was willing to measure all the recliners to make sure my dog, Sam, could jump on up with me! Now ill have anew recliner next week! Thank you Luz V!rec
I worked with Brooke and Lizzi and they were SO helpful, friendly, and patient with me through the buying process. I’m so pleased with my new couch and will be highly recommending this store to family and friends.
Elizabeth and Brooke were so helpful and efficient. It made buying a mattress so easy. Elizabeth even had it ready for pick up and loaded it for me. I highly recommend shopping here they have great customer service and the mattress is high quality. Thank you for all your help!
Liz was very warm in greeting me and she was very helpful and courteous. And knew what she was talking about.
Elizabeth Vargas at the Maplewood location was so great to work with! She went above and beyond to give me options, answer my questions, and made the whole process of finding a couch so smooth. Thank you you Elizabeth! Looking forward to working with you again!
Great sales person Christopher Smith. Very knowledgeable and offered suggestions. We returned a second day to make a decision and he was attentive and answered all our questions. An easy process and I am thrilled with my purchase. I feel that working with Chris was a factor in making my decision to purchase from Ashley!
Elizabeth V at the maplewood location was very nice and helpful the moment I walked in, she greeted me immediately with a smile, answered all my questions and showed me what I was possibly looking for and I made the decision to buy. Thank You Elizabeth 😊🤗
Elizabeth was extremely helpful and honest with helping me choose the right couch for my living space. She was very patient and polite. I’m so thankful I had her to help me out. She made the whole process of buying my couch very easy. Thank you Elizabeth!!
It was great service, the guy was very helpful! I appreciate the hard work that they do. Excellent job!
My husband and I came in to look for a sectional sofa. Our place we just bought it but it was a small area and both Gina and Liz was able to help us with this. Great customer service and very helpful. We now found one to fit our now home. Thank you.
It’s really good job ! Elizabeth A.Vargas
Had a wonderful experience buying patio furniture from Ashley today. Gina R and Elizabeth V were amazing--helping us pick, buy and safely load the set onto my trailer. So kind, knowledgeable and helpful!
Brooke and Elizabeth were great and very helpful....I had to return a purchase. I'll bring carrot cake next time 😋
Brooke did an amazing job!!
I bought a sectional from Ashley a little less than 3 years ago and 3 out of the 5 cushions have already torn and aren’t usable. When I tried to speak with the online chat they told me there was nothing they could do as the model had been discontinued. So the $1500 couch they sold me only lasted less than 3 years and they have no way to remedy it.
Brooke was a great consultant who was very helpful! She helped us pick out a sectional and a bedframe! Process was smooth and she was very friendly!
Purchasing a coach from Lizzi at Ashley furniture was so easy! We found what we wanted almost instantly and we even got next day delivery for the same price as 2 week delivery
Elizabeth A Vargas very helpful moved furniture to make sure everything match went out of her way to help with everything very excited to get my new sectional thank u for all your help greatly appreciate
Very good customer services with Elizabeth Vargas. She answered all our questions and helped us thru with our finance with no worries along with Bee.
Chris Smith was helpful, nice and understanding. Gave us options and we were able to decide on a bedroom set!! Thank you so much Chris.
We worked with Elizabeth at the Maplewood store. She was very knowledgeable and friendly. She wasn't pushy at all and let us wander around. When we found the dining room set we were looking for she was able to answer all of our questions and explained the protection plans perfectly. We were very pleased with our experience. Thank you!
Thank you for your help Brooke Pyle. She was very professional and polite.
My wife and I had a great experience at Maplewood with our salesperson Craig. We wanted to see the Purple Mattress. He showed us options and gave us good information, but most importantly, gave Vanessa and I the space to make our decision…. We actually upgraded our purchase during that time. Thanks Craig and we’ll be back to see you when we upgrade to that split king! Mark and Vanessa Huerth
Lots of nice furniture, great shipping and pickup options, nice Labor Day sales event. Lizzi was very helpful in helping us get the best deal on a new dining table! Will certainly be coming back in the future.
Craig did great job☺️☺️
Mike R was great! No pressure, easy to work with!
Eliz is the best sale associate. She is very helpful and friendly.
Mike R, the Store manager was very pleasant and calm while helping me find a room set. He was very resourceful! And Elizabeth, the Assit. Mngr was cery positive and makes me want to spend some money!! She was very funny.
We had a great experience with Elizabeth Vargas’ help finding a recliner sofa at Ashley Homestore!
Brooke & Elizabeth were very good people and so sweet with what we were looking for! They showed us all our options- and we found the best deal! We are looking forward to our New king bedroom set!! We Will come Back when we need more and look for them!! Mucho Gracias! 🙂
Gina is excellent. So welcoming. I love buying from her.
Gina was excellent
Great experience and great customer service by Chris! Definitely recommend Ashley!!
Great experience! Minute we walked in Elizabeth was awesome!!! Very helpful & patients with us and our three kiddos we were able to find and purchase exactly what we wanted!
Great experience with Christopher Smith
Craig was knowledgeable and helped us finding the perfect mattress and pillows
Fardowsa and Elizabeth were very helpful in sharing info about products while we were in the store as well as over the phone when we ordered. Thanks so much for the great service!
Christopher provided excellent service to us and great detail about the furniture that we purchased
Christopher smith is amazing guy
While we haven't purchased anything yet, Elizabeth at your Maplewood store was a pleasure to work with today. She is thoughtful, kind, & most importantly - honest. The Maplewood store is lucky to have her. We will definitely be back.
Brooke provided me exceptional service when I came in today. She was knowledgeable, patient, and attentive to my needs. Thanks to her assistance, I found the perfect wall pieces for my living room. Highly recommend her assistance!
Excellent professional service from Elizabeth Vargas at the Maplewood location
Elizabeth was very helpful. Great customer service.!We spend 2 visits with her. She had all the paper work ready for us. We even had coffee and donuts.! Thank you so much Elizabeth and next time we need something from Ashley will contact you. Carol & Harold🤗😘
Went in to shop sectionals. Had an online price for the one I liked. You had the sectional at higher price but matched the price taking $70 off. Great service from Mike Rufener. Attentive. Patient. And very informative. First visit ever to Ashley Furniture. This experience will make me come back.
Elizabeth has been such an amazing help to me and my family. We appreciate her lots!!!
Brooke You did excellent job
Brooke P. was amazing! Super friendly, worked with us on options and gave very professional answers to the questions we had! Fantastic Service
Elizabeth was so great, friendly to my young kids and patient. Great service and I. Didn't feel like people were watching me while I shopped
Elizabeth She was great ! And help my baby paint pictures while i financed! Thank you
Amazing and efficient service from Chris S. at the store in Maplewood!
12/15- Came back again & Elizabeth always draws me to her!! Found the table I had saved in my phone from August and she was able to help me find a rug for underneath it and a sofa table (things I didn’t know I’d like but now need) 😂 Thank you again- now I’m off to eat lunch and will bring you a piece of pie! 08/19-Elizabeth did excellent! We are moving into a new house tomorrow and she found us a sofa set, coffee tables and whole bedroom set at great prices!! Craig our mattress specialist did wonderful as well, we got the 120 comfort and our excited to sleep!! Will be back again to see them both!! Thank you!
I was helped by Brooke Pyle and she was very quick and did everything she could to help me and make things go smooth.
Elizabeth V helped us pick out a new recliner! She provided us with excellent customer service by offering delivery, protection plans, & pricing. We declined the offers and she respected our decision. I would recommend requesting her if you want an honest, patient and nice person to assist you with ur purchase.
We went in to look at furniture and ended up furnishing the whole rental house! Elizabeth Vargas, the assistant manager, was more than just helpful! Elizabeth helped us coordinate a houseful of furniture at super prices! She kept us updated as the furniture arrived and even helped us load the furniture into the trailer! Above and beyond with customer service every step of the way. Elizabeth is an absolute gem, so knowledgeable and helpful. I highly recommend Elizabeth!!!!
We bought a couch here and it was a smooth and easy experience! Brooke, Elizabeth and Mike were all a big help on wrapping and loading the couch up for us!
We bought our first couch here. Lizzie made it an easy and great experience! She was informative about everything we needed. Would recommend shopping here.
Christopher did an exceptional job helping us choose the right sectional!
Mike was a great help assisting us load our purchase! Elizabeth was very helpful and nice. She made sure our needs were met while staying in budget!
Lizzi was amazing and got us what we needed straight away! She made sure of what we needed and gave us options in our price range, too!
Brooke was fabulous and helpful. Amazing customer service.
Excellent , Elizabeth Vargas , Good Attention
Both Fardowsa and Elizabeth were so helpful in helping me select my couch! I found the perfect one for my space and it was well within my budget. Hoping to come back to furnish other rooms in my home!
The manager at this establishment she was so sweet so nice that the next day she allow me to come in early and I had to bless her with a breakfast from Taco Bell's down the street there and the people I talk about was really nice to as well and I really appreciate it the customer service that I got at Ashley's Furniture and I really appreciate her and God bless her in Jesus name
Elizabeth Vargas has exceptional customer service. This type of customer service is what every business should be thriving for currently. She was extremely helpful and knowledgeable about every possible option. Elizabeth went well above and beyond with her customer service. I will be recommending this ashley location and tell people to go see Elizabeth.
In brief he is awesome Ashley is lucky to have him
We bought a recliner loveseat from Ashley furniture. A few days after delivery we noticed one of the footrests was hard to push in. Talk to Erica from customer service. She needed pictures of the serial number. I did not know how to send on my phone so I went to your store in Maplewood for help. Elizabeth Vargas came to my rescue. She went above and beyond to send the photos and email to customer service. I was so thankful. Thankyou Elizabeth! Sincerely, Judy Gartner
Loved the staff! Super friendly and helpful
Gina was great. Can't wait for the couch to be delivered.
Brooke Good And Amazing Service.
Gina at maplewood was very helpful and friendly. I enjoyed the experience and found exactly what I was looking for
Chris Smith at the Maplewood store was awesome help. Great personality and smart.
Store manager Mike Rufener was awesome with helping me pick out my bed
Brooke did a great job helping us out with furniture today
Elizabeth vargas went above and beyond helping us to find the best match for us!
Brooke Pyle, thank you for the awesome customer service.
I was helped by Elizabeth Vargas wonderful lady and helpful too, got nice deals beautiful place nice staff got what I liked and thank you Elizabeth for making my shopping with Ashley wonderful will come again soon happy independence thanks again.
It was a pleasant experience. Our first time at Ashley and Gina R. has been very gracious to accommodate and help us. The couch we got is just the right one for us! It was definitely a good find. We will be back for a TV console and a center table. And I will be looking for Gina to help us again.
So after purchasing a couch in April it was too huge to be delivered to my apartment the end of June. I was so bummed! Went back today to order a new couch and Brooke Pyle was incredible and so helpful! And the sofa was on sale so it was a win-win for me! Love Ashley furniture… I just have to wait another couple more weeks…
OMG! I am so excited for our new furniture! We had our whole house planned with furniture with Sams Club because usually they have the best price and a really good product. Although, we were leery to buy a couch we hadn’t sit on before we bought it. Just imaging trying to return a couch was too stressful for me lol. We wondered what it would cost to get something we could sit on. So my husband and I went to another local furniture store and we walked out so fast! Horrible prices and ugly furniture. Plus the dude was really creepy and just started at us while we looked. We decided to look at Ashley. I will be an Ashley customer only from here on out after my experience at the Maplewood store with ELIZABETH. She is so adorable! She was dressed so cute and had this perky sincere demeanor that made our experience outstanding!!! We could be ourselves and get the best furniture for our family! Thank you Elizabeth! YOU NEED A RAISE 🤩😉 When we walked in, there was another woman who greeted us and it was nice to know they noticed us and was available if needed. We explained we were just looking and she walked away quickly and respectably. We didn’t plan on buying anything. We planned to sleep on it if we found something we liked. After finding a great door buster deal that was perfect for us, we had to take it before we lost the chance 🤗🤗🤗 we also found a high quality gorgeous dining room table on clearance! Elizabeth helped us find the best deal on our living room furniture and I felt we came out on top! Can’t wait til it all arrives!!!
So glad we got Elizabeth to help us out today she was amazing and very thorough with explaining everything we needed to know!
Gina was a great help! We appreciated her help in finding a bedroom set and things were quick and easy to set up for purchasing and financing.
Gina was great. She showed me multiple mattresses to satisfy my need. Thanks Gina.
Gina did an an excellent job. She was friendly and very helpful.
Great 👍
(Translated by Google) The service is excellent, the furniture and decoration for the home are of very good quality, you can find everything from a bit classic to more modern furniture. 100% recommended. (Original) El servicio es exelente, los muebles y decoración para el hogar son de muy buena calidad, puedes encontrar desde cosas un poco clásicas hasta muebles más modernos. 100% recomendado.
Elizabeth was very friendly, helpful, & attentive. Great experience at Ashley Furniture.
Elizabeth and Brooke both went out of their way to help me! I appreciated the extra help that they gave me. Audrey
Found what we were looking for in a very short time. Salesperson was most helpful.
Craig in the mattress department is amazing! He knows mattresses and all things mattresses! He makes the experience pleasant and nice. Plus he is super patient - great with kids. No sales pitch or pressure just the info to make this big decision. He only works weekends so make sure you plan a Saturday or Sunday visit.
Went in for mattresses. Specifically for mattresses that came in a box. I was surprised by their assorted price range regarding mattresses. I came in looking to take a king size bed home that day and I got it, thanks to the help of Mike P. This is after I ran around to Mattresses Firm, Beckers and even Macy's with no luck.
Elizabeth Vargas was very helpful. She answered all of our questions and even stayed late to help us finalize our purchase. She was knowledgeable and friendly.
Brooke is my go to sales person! She’s great to work with. She’s kind and knowledgeable. I love shopping at Ashley. Brooke makes the furniture purchasing process go so smoothly.
Fardowsa and Elizabeth were very helpful and kind to us in the store while shopping.
Elizabeth was so helpful in finding us the exact mattress and base we wanted in a floor model. We are so grateful for her assistance! Thanks so much Elizabeth.
Worked with Liz vargas Very knowledgeable very helpfall around 1ofthebestexperiencesi'veeverhad
Elizabeth great service.
Ottoman
Chris Smith Home Furniture Specialist at Ashley Furniture helped us find the perfect leather sofa and loveseat! Definitely want him for our salesmen next time I buy from Ahley Furniture. Thanks Chris.
We are so fortunate to have made Ashley our first stop. We knew Ashley would be one of the stores for my husbands parents couch search, but we’re also afraid they may not have inventory, or one they liked. Well, Elizabeth Vargas at the Maplewood, MN store made this shooing expedition a one-stop shop for my 89 and 91 year old in laws! We can’t thank her enough for her patience, guidance to steer us toward the right couches that make it easy for an elderly person to get up and down, taking measurements to make sure it would feel right and fit them well. Oh my, she went over and above the top with caring for them. And within an hour or so, they found the perfect couch! Then, moving day for them was very difficult…leaving their home if 65 + years to move into a living facility was tough. Well, ASHLEY delivery service knocked it our off the park too…their communication, promptness,& courteous delivery made it wonderful! My in laws walked into their new apartment and LOVED it…it made them feel sooo much better about the move. Their first new couch in 35+ years! Thanks from the bottom of our hearts Elizabeth…your expert furniture knowledge, patience, kindness and determination to help us find the right couch is amazing!! Thank you, thank you!
Elizabeth was so helpful the minute we walked in the door. She helped us find everything we were looking for without being pushy at all.
Elizabeth was sweet, accommodating, and helpful as we looked for our new couches. She’s very appreciated.
Brooke is very helpful a kind person to work with!!!!!
Mercedes Lenort went above and beyond to turn our one star experience into a five star one. We will definitely continue using her for our future purchases.
Elizabeth Vargas helped us out and was very knowledgeable about the furniture we bought. She was very easy to deal with.
Elizabeth was terrific. She was informative, had great suggestions, was very friendly, but also gave me space to wander browse. I appreciate her help very much.
Christopher was amazing! He provided us with a friendly, respectful and fun shopping trip! When we arrived he was super nice, gave us space to do our thinking and made the checkout/delivery process a laughable experience! He’s an amazing asset to your team!
Excellent cool service
We had a great experience from start to finish. Chris(topher) Smith was attentive and was not at all a "pushy" salesman. He made sure we ended up with exactly what we wanted and was able to give us on the spot pricing. He made it easy to say yes and our experience is exactly what a furniture buying experience should be: fun and fulfilling. Upon entering the Maplewood Ashley, ask for Chris!
It was such a pleasure meeting and talking to Mercedes Lenort today, she was awesome, very nice and very informative about our purchase items we were buying. I would definitely go back to her if we needed anything else from her store. Thank you again Mercedes.
Elizabeth was friendly and helpful on the phone, so we made sure to deal with her when we went into the store. She answered our questions and helped us complete our purchase quickly and easily. Highly recommend.
Great service!! Thanks to Elizabeth Vargas that my experience at Ashley was a successful and fun one. I initially had made a mistake with the order form and without any irritation or hesitation, she changed it. She not only was kind but she was extremely helpful.
Very helpful & professional
I had a wonderful experience shopping at Ashley Furniture, Maplewood. Elizabeth was so helpful and professional and answered all my questions on the new sofa and loveseat I purchased. Serena matched comparable prices to give me the best value on my table set and bed purchased. Ginny was friendly as well and does an amazing job displaying the decor throughout the store!. I was very pleased with my experience and will be back
Friendly, helpful, honest. Definitely will come back and refer friends.
On March 26, I walked into the Maplewood, MN location to purchase living room and bedroom furnishings. There were several staff milling about. Not once in the 30 minutes I was there did anyone greet or ask if I needed assistance. I did overhear some greeting others that came in after me. I'll take my business elsewhere.
Fardosa and Eliazabeth were so helpful and did a great job helping me find the right couch
Elizabeth Vargas was fantastic! Just the right amount of attention and detail to the customer. Michele Edwards
I was shopping for a couple different design clients. My questions were promptly answered, extra research was done to locate a specific item, and check-out was handled swiftly. Jolene did a great job, so much so that I went back a second time to purchase another item I could have gotten elsewhere.
Today we were warmly welcomed by Jolene Brown at the Maplewood store. She definitely made our day. She went above and beyond to make sure we could get the sofa table that we came in for and she made us laugh, what a great personality. I also want to mention the Office Supervisor (sorry missed her name) that was very helpful and didn’t hesitate to assist. Thank you both for making our day a great one. Eric and Tasha
Kay and Elizabeth from the Maplewood department did a fabulous job helping with a bed and bed frame
Jay was very helpful!
Mercedes was a pleasure to work with! She was so patient with us and my husband and I are very difficult to choose and decide on colors. Thank you so much!!
Went in 10 minutes before the store closed and Elizabeth got it all done for me ASAP with a smile.....
We came in to look for a floor lamp and some artwork. The store was staged beautifully by Ginny Schroeder. Very eye appealing and gave us so many ideas. Elizabeth Vargas was very helpful with the perfect floor lamp that we found. We will be back again soon for artwork and other decor to finish our room.
I had a wonderful time here! They made my purchase so smooth. I was assisted by Fardowsa, Lizzi and Bee. They were so helpful, answered all my many questions and were so kind. Thank you to them for helping me purchase my first furniture!
Brooke is an excellent consultant! When we first walked in, she immediately helped us. It was quick and simple! We found the dresser that we liked!
My experience when buying a sofa was made very easy by the Elizabeth Vargas. She was very helpful, and knowledgeable of the sofa I was interested in buying. She is very personable and makes the customer feel at ease. She is an asset to Ashley’s management in her position as a Home Furnishing Consultant!
Elizabeth was so helpful in helping me choose what set would fit my lifestyle the best and also did a fabulous job helping me save money where I could. Love my new bed set!
Elizabeth Vargas's customer service and attention is why I shop at Ashley rather than shopping from online retailers.
Elizabeth was super helpful and very patient with us she gave us the best advice
Elizabeth was great to work with. She is super knowledgeable and patient!
Very good!
Mercedes was great to work with while shopping for a sofa! She listened to our needs and guided us to a great option that we never would have considered. Thank you!
We spent an evening and a few hours the following day with Elizabeth V. taking care of us. She was an expert in planning our room with us. She gave us specific details on the fade-resistant furniture that we were looking for. No other furniture store had the same warm, kind service she provided. We appreciated her guidance as we made decisions. Thank you so much, Elizabeth V!
Thank you Elizabeth, you are very very helpful. I like how you explain about the purchase and which mattress to buy.
I had the most amazing customer service experience with Elizabeth Vargas! She gave me space to look around and answered all of the questions that I had. She was very helpful and kind.
Ashley furniture always comes through with the best deals and customer service. Jolene was a total Rockstar and helped us find the perfect couch. I highly recommend this place and definitely ask for Jolene, as she was awesome to work with.
Christopher Smith was very helpful, patient and friendly. He made our purchase go smoothly. 10/10 recommend Ashley Maplewood.
Great selection of furniture with good prices. Elizabeth was a very nice consultant and had suggestions for furniture. She was able to get delivery on the date I wanted.
She helped me from the minute I walked in the door she help me pick out a few things very sweet girl I am very good customer service. Elizabeth
Had a great experience with Mercedes at Ashley! Highly recommend working with her if you're in the market!
We worked with Mercedes to purchase a new table and talk through options about a potential future purchase of a sectional. She was absolutely wonderful to work with! Super easy to talk to, knowledgeable, and best of all, not a “pushy” sales person. We will absolutely be back for any future furniture needs 😊
Awesome experience shopping here at Ashley’s with Kay Her! She seems to be new but her attention to detail and willingness to learn really showed! We might have given her a hard time as we weren’t sure what we wanted but she continued to assist us in every way she possibly can. A+++!
We worked with Jolene, at the Ashley furniture store in Maplewood and were absolutely thrilled with our experience working with her. This was our second time in the store, Jolene remembered us and even remembered the sectional we were looking at. After shopping around we agreed it was not only the best quality sectional we’d come across but definitely the best pricing as well. Jolene was very thorough with explaining delivery, setting us up with furniture protection and overall just incredibly friendly and kind. We will absolutely be coming back to the Ashley store in Maplewood and working with Jolene again!
I pooped here
Ashley was awesome! Very nice & helpful
Elizabeth was helpful and friendly!
Jolene brown
Elizabeth and Mercedes were great to work with!!
We were on the hunt for a sofa and Ashley had a great selection with affordable prices to choose from. We had a very positive experience working with Liz. She was quick to greet us and answered any questions regarding our purchase. She made sure that we had a smooth and quick checkout, and all the information we needed for delivery and accident protection. We are excited to enjoy our new sofa when it arrives.
Chris was great very knowledgeable of the merchandise I was purchasing
very happy with the purchase of my new sofas thanks to Jolene brown very kind and nice person👍👍
Jolene gave us a great customer service experience from the moment we walked into the store to purchasing our furniture. She was super helpful and answered every question I asked. I would definitely go back to her personally just because she was also so patient.
Jolene Brown was very helpful I had a great experience buying from her thank you Jolene Brown
This was the second Ashley store that I went to looking for a specific couch. The first one I had a stuffy guy helping me with no sense of humor and didn’t seem too personable. I went to the Maplewood store and Elizabeth helped me. What a difference! She had personality and was a joy to work with. Not only did they have the item I was looking for but she steered me to an even better option for me and it wasn’t more expensive. I was thrilled. Elizabeth is who I would definitely go back to if I were to purchase more furniture.
Lizzi was amazing! She helped me and my family get the bed frames we wanted and was overall really kind!
My wife and I visited the Ashley store in Maplewood on 1/14/2023. We were greeted by Elizabeth Vargas. Elizabeth was very knowledgeable and helpful as she answered our questions and guided us through the store’s large showroom. We ended up purchasing a sofa and loveseat and I don’t think the process could have gone better - from the time we entered the store to the time we left. Large selection, awesome salesperson, no pressure to purchase, easy checkout. Thanks Elizabeth Thanks Ashley
Ashley has so many decorations and art pieces to choose from. Jolene was so helpful to us while we chose art to purchase. She even helped carry the heaviest piece out to our truck. We will be back there again!
Jolene was very helpful, patient even when we were deciding multiple items at a time, and welcoming to us
Jolene was very helpful and not pushing us to make a decision.
Brooke Pyle was very helpful in helping me find the perfect couch for a good price.
Furniture quality looks good with a very reasonable price. We had Jolene helping us with the process, she is very friendly and professional!
Thanks Jolene for your excellent service.
Jolene was an extremely helpful sales rep. I initially came in to buy a couch, but later found out (during delivery) it wouldn’t fit in the doorway because the front door is right next to a retaining wall. Thankfully, Jolene immediately was able to help me find a new couch and made the exchange a seamless and easy experience. Wonderful job!
Brooke pyle Thanks for being awesome
I had a wonderful experience buying my furniture at Ashley! Elizabeth Vargas was my consultant and she was friendly, patient knowledgeable and fun! There was NEVER any pressure and I loved that! From my first visit where she answered all my questions and provided a quote, but then didn’t hover while I looked. She understood I was just there to look and gather some information. At other stores I was literally followed around and it’s frustrating when you just want to look. It took me a while to make my final decision because it was a large expense for me and she was understanding and just patiently kept in touch and never rushed me. Getting approved for financing was quick and easy and the whole process was simple! I can’t wait for my furniture to arrive! I would definitely recommend Ashley and Elizabeth!
Elizabeth Vargas was such a pleasure to work with! She was extremely helpful and we able to give me and my sister a great deal on our couches! We can’t wait for them to arrive! Oh and happy birthday Elizabeth!
It was great working with Elizabeth A. Vargas! She understood our needs and asked the right questions to provide us with solutions. We are extremely excited to get our new furniture from Ashley! I would highly recommend Lizzy for all your home needs. Thank you Lizzy for all your help. And Happy Birthday!! The Palacio Family
Elizabeth A. Vargas was the absolute best! Very kind, funny, and knowledgeable. (:
In and out. Elizabeth was incredibly helpful, efficient, and transparent about delivery times. She wasn't pushy and gave us our space to browse and look around. We came in late and walked out with a new dining room table.
Jolene was a superior consultant and made our decision making easy. She gave us printed schematics for our options and was a pro’s pro from start to finish. Please recognize her for her superior customer service skills. Thank you.
Excellent xustomer cervice, Mercedes was really helpful and kind, I'll definitely shop at maplewood Ashley's.
The store manager Mercedes possesses tremendous skills, Immense experience, absolutely friendly and welcoming and couldn’t be more helpful explaining the business for us and answering the questions we had. You can feel the willingness and readiness of the staff right at the door. Overall, the service was great and we had good experience.
I am so incredibly satisfied with my service at Ashley tonight! We went there because of Bee Townsend. They introduced us to the sales person Liz Vargas, and her customer service exceeded my expectations. Liz was knowledgeable, patient and kind. She listened to what we wanted, made great suggestions, and went above and beyond to get us what we wanted. I was very impressed that she took the time to look at competitor pricing to make sure we were getting the best deal. We had the best experience with Bee and Liz. I am going to recommend them to everyone! Thank you so much!
I regret buying stop from this store I had a very bad experience I didn't get my stuff yet the people that help you or not nice I hope whoever owns Ashley Furniture store or the manager can fix this problem because this is going to be my last time to buy anything from I'm to tell my family's not to buy from you guys until you fix the the problem
Elizabeth was very helpful throughout the purchase. We are moving and wanted to get new furniture for our new house, Elizabeth even came in on her day off to help work around our schedule. Emily also helped finalizing our financing and refunding our deposit.
Brooke Pyle was so helpful and pleasant to work with. She helped me to pick out some very nice furniture. And the coolest lamp ever !
Thanks to Elizabeth Vargas for being pleasant, understanding & helpful on my recent purchases.
I appreciate that the Home Furnishing Consultant greeted us but also just let us browse the inventory. She was very helpful along the way as we needed her and it resulted in a purchase where we would be happy. She went the extra mile by price matching two very similar sofas so that it would not be a factor in our decision. Also pleased with the prospective delivery time of ten days from purchase date. Based on this visit, I trust the place for home furnishing needs.
Brooke and Elizabeth were excellent 5 Star sales associates who helped me order a nice livingroom set. Excellent customer service and very professional! My set arrived on time and looks great in my new apartment. Thanks everyone! 😊
We had a great experience purchasing our first sectional. Elizabeth V. was incredibly helpful - she greeted us right away when we entered the store, talked to us about the current specials (it was Black Friday), answered our questions, and helped us when we made our final decision. It was a breeze from start to finish - the sectional will be delivered faster than we expected which is great, and we would love to work with Elizabeth again for other furniture purchases!
Had the most pleasant experience with Sales Rep, Jolene @ the WhiteBear Ashley store. I Shopping there in the future I will look forward with working with her.
Jolene Briwn was our consultant and she was awesome. I will definitely return and look for her help on our future purchases.
My wife and I went in on black Friday with our 2 month old baby and had the best service from Chris! He answered any questions we had honestly and was great!
Brooke hell tome
Top dollar. I found the sofa I wanted for a 1/3 of their price...
Walking into the store one sales person looked us in the face and didn’t say a word turned and walked away. Walking some distance another sales person asked if anyone had asked if they could help us. I said no and this sales person welcomed us and introduced to us as Elizabeth, and instantly started asking if she could help us. Elizabeth answered all of our questions, walked with us around the store, and helped us get our purchases to our car. The weather was very cold. She went above and beyond making sure our experience was enjoyable. Thank you, Elizabeth!
I found the most comfortable couch ever & it was NOT what I had in mind but I love it & can't wait to receive it. Elizabeth Vargas assisted me with her friendly, helpful but not pushy ways. It was a great experience.
Very helpful and kind customer service. Thanks Jolene Brown
The salesperson,Jolene Brown, at the Maplewood store was professional, knowledgeable and friendly. Very happy with the chairs I purchased
Jolene B. was efficient, knowledgeable and helpful. She helped me find just what I was looking for! Thank you, Jolene!
Chris was wonderful in helping us with our first furnature purchase. We had many questions and he always answered them with a smile on his face. We appreciated feeling that Chris has our backs with the purchase, as he gave us all the information we needed to feel safe and confident with our purchase. Thanks again Chris!
Had a wonderful expirience at Ashley today! Elizabeth Vargas is a wonderful salesperson! No pressure at all. Went above & beyond to find the best prices for our purchase. We even changed our minds on what set we wanted & she was a true professional! And, she's pretty funny!! :)
I had the most amazing experience with Brooke, She was very professional, respectful, honest, had some of the best advice on any of the furniture I asked about.. I highly recommend customers to shop at this location..
Very nice customer service thank you everyone
Liz Vargas was so helpful and nice. She made our shopping experience effortless. Liz, next time we will bring you a sandwich, promise! Thank you
Amazing store
Chris (Christopher Smith) was extremely helpful and patient. We were shopping for two full sets of living room furniture. Not once did we feel pressure or pushed by Chris. While he gave us space to shop around, he also was informative. If you're looking for a great salesperson to help you with your furniture shopping, ask for Chris!
Thank you SO MUCH Liz & Chris for helping me out !
Jolene was very helpful and cheerful. Very friendly and seemed to truly enjoy working at Ashley furniture. Overall our experience dealing with Jolene was exceptional.
Mercedes was pleasant and very easy to work with. We really enjoyed her as our sales person. The store had so many great choices!
Jolene Brown was extremely helpful and great to work with. I will recommend her to others that I know.
Jolene was great to work with. She had an amazing personality and we couldn't stop laughing and smiling. Definitely go here and ask for her to help you, you won't be disappointed with her customer service.
Helpful salesperson, we got just what we were looking for.
Brooke Pyle is amazing! We previously had a great experience with Brooke on purchasing our first set of furniture for our new house. We were finally ready to finish getting things in order and had to go back to see Brooke again. She is very helpful and patient with us in making our decisions. Highly recommend!
Very welcoming staff and helpful service, Jolene Brown is wonderful, excellent, fully recommend!
Christopher Smith helped us today to find everything we need. He took extra time to go over all the details about our furniture.
Jolene was great to work with! Very helpful and knowledgeable! Love the pieces I chose!
Thanks Jolene Brown 🤗🤗
I had a wonderful experience at Ashley Furniture. I worked with Elizabeth and she was wonderful!! Very knowledgeable and answered all my questions. I would highly recommend working with her when you visit!
Jolene Brown was my sales consultant and helped me pick out my living room furniture and absolutely love it. Thankyou so much Jolene. Maybe come see you for a bedroom set. Keep up the great work. Betty
Jolene Brown was very helpful the whole process was stress free .
Elizabeth A vargas Really helpful gave us a lot of great options! Specific with the deals! Explained everything extremely well! Her attitude was amazing too!
Quick and thorough service. Will be returning for more furniture!
Thanks so much to Elizabeth Vargas! Elizabeth helped me in so many ways, she answered all my questions, and was very sweet to my granddaughters. She went out of her way when I returned to pick up my chair. I will definitely go back to Ashley Furniture. I highly recommend this store and their employees. And I love my new chair!
Mercedes was awesome help thanks
Excellent customer service. I would like to thanks to Jolene Brown. She was very helpful in answering questions for me and helping me find what I was looking for.
Very competent and friendly service. Gave me several options and searched for the best price. I was very satisfied.
Mercedes did a wonderful job getting us all together and quoted. Also advised us to go home with the measurements she provided and see how the sectional selection we want would work out..
Elizabeth did a great job helping me today, I went looking for a new twin matters and she did a great job helping me choose the right one and getting the best! She’s amazing (:
She's awesome, she is very helpfull.
We found the perfect sofa at Ashley! We had been to 6 other stores, and we were going between a sofa at Ashley and a sofa at another store. What made us choose the item at Ashley was ONLY because of the service we received by Elizabeth V. She was super helpful at finding us exactly what we wanted, in the configuration we needed. Absolutely zero pressure, which was vastly different from the other store. Her patience and kindness are what made us choose Ashley, and what will bring us back to furnish the rest of our home! Thank you, Elizabeth!
Elizabeth was very helpful. She took my design style into consideration and made several knowledgeable suggestions.
Miss Vargas had me covered! Very friendly cute and funny :)
Wow! Great and excellent service! Thanks Jolene B you are wonderful employe.
Very satisfied with our experience. We were greeted when we arrived but were still able to shop around without being bothered, which we prefer. The purchasing experience was also smooth and Elizabeth V. was very helpful and friendly through the whole process.
Elizabeth was amazing to work with! Ashley always has things that fit my style and the sale today was really great too!
I loved the attention I received thank you 😊 Jolene Brown
Nice place and fantastic inventory.
Received great help from Brooke P. at Ashley in Vadnais Heights who was knowledgeable about what turnaround times were, availability, and promotions. Recommend visiting Ashely HomeStore and asking for Brooke P.!
We had a great couch buying experience with Mercedes! Super helpful, friendly and made the process enjoyable.
Waaw ! Great place to purchase from furnitures anything you’d like for home . I would like to thank Jolene Brown for her great service. She is the best consult I have ever come across with kind her attitude, very helpful absolutely go for her if you looking for any assistance . definitively recommending this place ❤️🙌
She’s the best I’ve ever met , so friend and experience in communication with customers
We have purchased many items from Ashley in Maplewood. The assistant manager, Chris was beyond fantastic. He even helped entertain my daughter while we were deciding! He truly went above and beyond and made the experience delightful.
Bee was great to work with, show me all the options and no pressure to buy.
Thanks Jolene Brown for your good customer service 👍
Great service! we worked with Elizabeth and she was of great help. she told us the pros and cons of certain couches and sofas and was very honest and real. Great Place!
Jolene is the best Ashley Homestore Consultant.
As soon as we walked in we had friendly smiles and faces, Mercedes was excellen!! Kudos to you and your location. Mercedes was a great person to work with, no pressure and had patience with us because we were all over the place. Explained payment options, over all great service. I recommend seeing Mercedes and the other young ladies they're all gems. Thanks 😊
Elizabeth was so helpful, she was patient and answered all our questions! Helped us find the best deal between a few they had going on. Thanks so much for your help! We’ll be back!
Elizabeth Vargas was great! She made sure we got the absolute best price! Thanks!!
Not much options and design to choose from.
Amazing customer service, will definitely be back!!
After searching for months for a dining set that was available for immediate delivery we finally found it at Ashley in Maplewood. Thanks SO very much to Ashley team member, Elizabeth Vargas!! How refreshing it was to find a person who truly cares about helping customers. Not only did we get our dining set, but at a great price AND with the help of an honest and kind person. We cannot say enough good things about our experience working with Elizabeth.
Horrible customer service. I was in the Maplewpod store ready to make a large purchase and in the 30mins I was in the store, I could not get assistance from any of the sales staff. Be better.
I've had such a great experience at Ashley in Maplewood... they have a great selection of furniture at affordable prices, and the staff are excellent. I've been able to browse without feeling pressured or interrupted constantly, but they are definitely there and helpful when you need them. Huge shout out to Elizabeth for being so patient, sweet, and professional... she helped make what could have been an overwhelming experience less stressful! I'll be back for sure, and highly recommend this store for anyone looking for furniture/home furnishings.
Mercedes is the Mattress Guru
We have ordered several rooms of furniture from the Maplewood store and have always had great service. We recently worked with Jolene Brown when we purchased a living room chair and lift top coffee table. She was so fun and very knowledgeable. Hopefully we can work with her again. I would highly recommend her. Also, Courtney Hahn-Puline helped with our paperwork and was a pleasure to work with. Both women definitely made our experience a positive one!!
Jolene Brown was of excellent help. She walked with us throughout the store and show us some of the sofa we were looking for. She was also very informative, making sure we understood everything about purchasing our new sofa and loveseat. She also has a great personality and likes to make conversations with us.
We found what we were looking for in a dinette set.It was a good price and our sales person Jolene Brown was great in helping us and letting us know when the set we were looking for was in stock.
Jolene was our sales person . She did a great job looking up other options and making sure we were completely satisfied with our experience
Jolene has helped me for multiple days now and has nothing but amazing! I’ve been coming in for the past few weeks just to look around since I knew I would be moving in a few weeks and desperately needed furniture. Jolene was there and brought me to patterns and styles that I didn’t even knew that I wanted! Each time that I came in wanting something different, she remembered what we looked at last time so she was able to compare prices and my previous thoughts of the item as well, never have had that service before. Finally, today I went out and bought the piece that we wanted after saving some money for it, just to find out that Jolene was able to knock a few dollars off because of a sale going on that we did not know about previously. Nothing but thankful for that woman, and very glad to have worked with her the multiple times I stopped by.
Great service from Mercedes! So excited to finally have a new set of couches - and loved that the ones we wanted were in stock!
Bee Townsend was warm and helpful as soon as my wife and I walked into the store. She not only helped us find what we were looking for, knowing exactly where the sleeper sofa options were on the floor, but gave us plenty of time to decide which one was right for our new home. I will trust her completely if we need to buy any more furniture soon.
Bee at the Maplewood store was so amazing! She showed my husband and I our options, answered our questions, and then gave us the time and space we needed to decide on a couch. We were able to find the perfect couch, and it was on sale!
Elizabeth was amazing. She helped us through the entire process very efficient and patient. Explained everything in great detail all while my toddler was running around the store! This was my first purchase at Ashley Furniture and it was a great experience.
Ashley has the best selection of furniture we worked with Elizabeth Vargas she was very helpful. We couldn't make a decision on what we wanted and she wasn't pushy just worked with us even though we came in about 4 time's. My new furniture place is Ashley with Elizabeth, we had great customer service and would highly recommend her. Thank you Elizabeth, we are happy with our selection.
I just want to Say I had such a great experience with Jolene just like the song and I think she deserves a raise she's a great employee thank you
Jolene is super friendly. Helped us out by picking what was best for us.
Elizabeth Vargas-56 was so helpful. She explained everything very well and was super polite. She was patient and I was able to make a purchase I was very pleased with.
Serena was amazing, wonderful customer service and I would recommend someone to go buy with her!!
Jolene at Ashley maplewood store was awesome, she took her time to help me and find great deals !! Thanks for the experience. Awesome person
Mercedes Lenore was so helpful I really recommend coming here so nice so patient with us :)
Brooke was very helpful finding what I needed. The store was clean.
Elizabeth was very helpful and I appreciate all the help she gave me
First of all, our consultant, Elizabeth, was so great to work with. She was patient and helpful throughout our decision process and was extremely accommodating to our needs in the delivery aspect of our purchase. We would definitely work with her again. Although we’ve only had it a week, we love our new sectional. It’s so comfortable and compliments the space just as we’d expected. Hopefully it holds up over time. Thanks again for your help, Elizabeth.
Joke be was cool and was happy to run around for us!
Our sales rep was Brook. Mercedes was the store manager. Both knew their product line up and sought out answers to our questions they were not sure about. Very competitive pricing. Smooth trouble free process to buy, set up delivery and take away.
I had the best experience here! Elizabeth was amazing and so helpful, but also not at all pushy! I would definitely recommend buying with her.
Elizabeth Vargas was amazing! She was so sweet and patient with me throughout my whole buying and selecting process. She knew what I was looking for and informed me of materials I had previously informed her I wanted to stay from. She’s super pleasant and quick to respond!
I had a great experience at Ashley Furniture! Chris, Noah and Elizabeth were extremely helpful and super friendly. From greeting me when I walked into the store, to helping me locate items I was looking to purchase and then assisting with the carry out helping me carry them out…they rock!
She is good girl and happy girl! Elizabeth was very extra Nice! Will buy more next time. Thank you very much. Craig was a good guy as well-Thank you!
Elizabeth Vargas at the Maplewood store was awesome. She was very helpful and patient. She answered all our questions and worked great deals for us!
Awesome customer service!!
excellent attention by Elizabeth A. Vargas, I highly recommend her, I will definitely return.
Elizabeth Vargas was extremely helpful and patient with us as we were trying to decide on the right furniture pieces for our living room. She answered all our questions and even had very helpful suggestions. God bless her.
Elizabeth was wonderful.
Elizabeth Vargas was so helpful throughout the process! She was knowledgeable of the store and what was available. She also remembered us when we came to pickup up! Overall a wonderful experience, we will be back!
Elizabeth at Ashley's was amazing ,she was so helpful and very well informed on her knowledge of the furniture in the store,she knew what I wanted as soon as I mentioned what I needed which was an ottoman with storage...she gave me various options with the limited budget I had. I highly recommend this store and definitely ask for Elizabeth
Beautiful store, so many decorating ideas.
Chris was very helpful. Fast transaction at maplewood ashley store.
Craig was a great help to us when we came in to buy a new bed. He was a tremendous help to guide us through the many options available as far as mattresses and adjustable frames. We were thankful that he was able to use his experience to help us make the best choice for us. Very pleased with our experience!
Courtney and elizabeth have a flare and talent for helping myself with my design ideas. At my resident and store front. I can always get a honest opinion and fresh idea in my design process. Truly a grateful customer ..
Wow! Great and excellent service! I would like to thank Elizabeth A. Vargas. She was kind, friendly, helpful and interested in explaining everything to us. We were looking for a dining room table that we saw it before but it was gone and we were about to leave to see another store ;however, she helped us to find another lovely one. We came back and bought it. We were so lucky to see Elizabeth there in the second time. We really appreciate her assist. Thanks again Elizabeth!
I walked in looking for an office chair / gaming chair for my desk. I was very politely greeted by Chris who showed me the chairs that they had in stock. He was very helpful throughout the entire process. I had some payment issues so I left and came back shortly after. Chris was busy assisting another customer so Elizabeth assisted me in the rest of the check out process, she was extremely polite and helpful for the short process. I can’t praise them more, they are amazing. Ps. They both deserve a raise.
Chis and Elizabeth were both friendly and helpful. I was just on an investigation trip (with no intentions to buy yet) and they both didn’t mind and gave me a lot of attention and asked me questions to help me find something I’m looking for (and to make sure it will be physically possible to get the couch into my home). Plus they went above and beyond when I came after the store closed (they were leaving and about to drive away) and needed to get back in because I accidentally left my phone in the store. Great customer service those two!!
I had found a chair at different store that was made by Ashley and was out of stock, it would take 6 months to get. I decided to stop at the Ashley store to see if they carried it. Chris was so helpful! He found the chair for me in stock. Thanks so much!!!
Great service! Very friendly and knowledgeable. Elizabeth was very helpful and we left feeling like we got exactly what we needed for our new home.
My experience was great with Liz V
Mercedes was fun to work with! She helped us with our order and made us choose the perfect furnitures. She was super friendly and made us feel welcomed. Thank you Mercedes for your wonderful service!
I recently purchased a couch from this store, actually it's called a chaise lounge. It's a gorgeous couch, very comfortable and unique in my opinion. All of my communication was with Elizabeth V. She is a fantastic person, very friendly, knowledgeable, and makes you feel like she truly cares about your happiness with whatever you're purchasing. I would highly recommend Elizabeth and Ashley Furniture.
Mercedes did an outstanding job. She was not pushy and made the buying process go quickly and smoothly. I would choose this location again!
Elizabeth A Vargas did great assisting me in a smaller bed set that will be upgraded later on! Highly recommend working with her & will be back!
Mommy got her table! Thanks Elizabeth A. VARGUS!
Elizabeth and Bee were extremely helpful and professional! Glad we met them today to buy our very first couch in our very first home! Thanks Ashley Furniture!
Elizabeth was knowledgeable, helpful without being pushy, friendly, and sweet🙂. Would definitely want to do business again with her.
Elizabeth A. Vargas was my helper and she did a wonderful job. She was patient, helpful , and very beautiful. Along with with Bee . They were both helpful
Great Service!!!!
Christopher Smith was great to work with. Would definitely shop here again because of him.
Very nice store with an expansive selection! We found exactly what we were looking for - and with ease - thanks in large part to the expertise and efforts of uber-friendly Elizabeth, whom we were lucky enough to work with. Although our furniture needs are now satisfied for the time being, Ashley Maplewood would certainly be first to come to mind for any of our future furniture purchases - and Elizabeth the associate we’d reach out to!
Elizabeth V went above and beyond to assist me in my first time furniture purchase. So personable and friendly. Exceptional customer service Thank you again
Elizabeth was very helpful. I’m so happy she held the mirror for me because it will look perfect in my new house. Highly recommend working with her when you visit!!!
[[ WARNING!! BAD CUSTOMER SERVICE DO NOT BUY PRODUCTS FROM ASHLEY FURNITURE!! ]] Bought a really expensive couch. Also got the 5 year warranty. I have only had this couch for two years.. the pass year of 2021 we have been playing a game of send me more pictures of your couch and the service people will get in touch with you. (Pictures sent). Now its 2022 and there still playing this game of send me the pictures of the couch and a service member will give me a call. They never called and no follow up once so ever. Seem like ashley furniture has a reputation of bad service after you buy there products. They get there sale and kick you to the curb. Are you waiting for my warranty to expire? Seem like thats the hit ashley furniture is giving me. Postponing there service to five years later so they do not have to do anything. Wasteful money on the warranty and there products. [ DO NOT BUY FROM THIS COMPANY ] Snakes in the grass. Now I see why there parking lot is always empty..
I cannot stand poor customer service, and that's what you'll get. If you're ready to drop thousands of dollars and never see your furniture - this is the place to go.
I was assisted by an employee by the name of Brooke .She was awesome and helped me get my financing done smoothly and quickly.
Mercedes was excellent! She worked with me and my wife to give us a really good deal on some really nice furniture definitely! I highly recommend shopping with Ashley furniture and I hope the next time we go back we’re able to work with Mercedes again.
The staff at this Ashley Homestore are amazing! Especially KC and Mercedes, 2 of the most attentive employees we experienced on our trip. Mercedes was fun and personable and didn’t push anything we weren’t comfortable with. KC was literally skipping to customers to assist them and us! Such a fun group of people! 10/10
We have been here twice in the past month...great selection of in-stock items! We had Elizabeth help us this last time, and she was so professional, friendly, and knowledgeable. She helped us buy a dining set and area rug that day, and she was able to answer all our questions we had. I would highly recommend Ashley Furniture, and hopefully you will be lucky enough to have Elizabeth help you. 😊
My son Joshua Vanden Bosch and myself Debra Vanden Bosch, we were at the Maplewood Ashely’s Store. We were helped by Elizabeth A. Vargas. She went above and beyond helping us to look for furniture, I am disabled, and she just did so much to help out. She was caring, so helpful. Elizabeth made sure we got what we wanted. Never had this experience with Ashely’s before. We are very happy, and can not wait to get our furniture and bedding. 😀
Mercedes helped us get a couch, and she passed the vibe check. 10/10 would recommend.
We always have a great experience at Ashley HomeStore! We love working with Brooke - she is always so friendly and helpful! Thank you Brooke for another great experience!
Went in looking for new family room furniture, found a beautiful new set … my sales gal Brooke was AMAZING !!! So beyond helpful and very efficient!! Definitely will ask for her next time!!!
Mercedes was very helpful and knowledgeable about the selection and delivery
brooke plye and courtney hahn-puline did a wonderful job helping me and my dad understand the purchasing process and getting furniture ordered
Wow! Fantastic service! My wife and I came in looking to update our living room. We haven't been to Ashley in years. We weren't too sure what we wanted but we were greeted right away by a sales consultant named Serena. She was wonderful and knew her store like the back of her hand! Not only helped find furniture we had in mind but helped us picture and re-design our living room..This experience could not have gone better and would highly recommend! Thanks again for the stellar service!
We stopped in early November 2021 just to browse and ended up buying an entire new living room set. The sales team was wonderfully helpful for my multitude of questions, and no pressure while we needed time to weigh our options. Mary Wallace helped us in store, and she was amazing (and had great looking nails too! We chatted quite a bit while deciding). She helped us figure out all the sale pricing, helped set up all of our financing with ease, and ensured we would get deliveries as the pieces arrived. We received the last of our furniture on new years eve, and the delivery crew was just as great. They sent enough people for the job, were kind enough to remove shoes without me even asking, and put the furniture exactly where I asked. They were so quick with it all too, it felt instant! Loving the furniture so far, quality seems to be spot on. Looking forward to enjoying this set for years to come!
Chris S. was FANTASTIC!!!! I will come back again! Thanks Chris!
We were looking for a new couch for our new place and Mercedes helped us find everything we needed! She was very helpful and kind! Best time ever shopping for furniture! Highly recommend shopping here!
Mercedes you are amazing! You made our entire experience purchasing two sofas and Ottomans not just efficient but pleasurable as well! We have had these sofas before and needed to purchase two new ones since we are a dog loving family! Mercedes not only gave us an incredible experience but also proves that she takes care of the people that work for her and cares for them as well! Thank you again and we look forward to having our fresh new sofas and the dogs look forward to them too!!
We are very pleased with Ashley furniture customer service. Their staff at the Maplewood store went above and beyond. We'd definitely buy furniture there again! Mary Wallace and the new receptionist were so helpful.
We walked into Ashley Homestore in Maplewood, MN and worked with Chris. He helped us find a dining set we loved that was available for pickup next day in Fridley,MN. Chris was patient, informative and very kind. Highly recommend shopping with him. The dining set we selected works great for us and was very affordable.
No help as I walked through the whole store. Not sure how many sales people were on the floor. Also didn't see the style we were looking for.
Second time that I got furniture from their Furniture is reasonable and very nice looking I would recommend you go there
Great place to shop and compare for furniture.
K.C. is amazing! Ask for him!
Craig was super helpful with helping me choose the right Sealy mattress for my needs. I would go back here every time. Awesome service and plenty of subject knowledge.
My husband and I walked in no one greeted us or was willing to help us. The sales people on the floor were either sitting down or on their cellphones. We walked out, if they can’t give us their time of day I will not give them our money. I went across the street to Slumberland. Highly recommend them!
I went to look at furniture no one even spoke, u told I was ready to leave. Although I was with my cousin I was interested in some furniture as well. I will not ever go there again. Plus we were black to and that tension was there.
Was okay.
0 stars
I love Mary and Mercedes. The best customer service ever. Didn’t want to leave. Definitely recommend. Thank youuuuuuu ladies….
My wife and I had a great experience picking out a new sectional here! The sales associate, Mary, was very helpful and recommended the perfect item for our space!
My experience at Ashley’s Furniture at Maplewood was Amazing. My family and I had an awesome experience thanks to the help of Brooke. She was a great sales associate. She helped us look through all our options as well as listen to all our requests and concerns. She was also very knowledgeable and respectful when answering any of the questions we had. We were able to get all the furnitures we wanted with ease. I encourage you to buy your furnitures at this location and if you get lucky, you might just get Brooke as your sales associate and have an amazing experience yourself.
Customer service was great!
Loved it. Very nice, awesome and patient staff, especially Brook Pyle. Will definitely recommend to friends and families and will come back again.
First off, the sales guy we worked with was awesome! Great personality and very helpful. This review shouldn't reflect on the sales team. The furniture we spent nearly 1,700 bucks on turned out to be complete garbage and has been basically falling apart. We spent extra money for a warranty through Ashley. That is the worst part. When the material started ripping there was one associate that sent one replacement cushion cover out. We had to call back when it the rest started falling apart. They said a tech would have to come out and repair it.. We called six times, left messages and got nothing. When I went into the store to tell the customer service personnel, one of them was cordial and the other one had a horrible, smug attitude. There are way better places to spend your money. Please do yourself a favor and don't go here!
Aimee, was very helpful and accommodating with when it could be at our home. 20% off was great! Thank you so much for helping us get a new couch! ☺️😀
Brooke P helped us out and she was absolutely amazing! We came in, she welcomed us and asked what we were interested in. We let her know we were looking for a bed frame with storage, and she showed us around and explained everything we were curious about. We shopped around at different stores and came back because Ashley Furniture had the best deal and best bed frame. It had the most amount of storage, and was a fair price. Thank you, Brooke! You were awesome!
Brooke was AMAZING 👏. She was professional from START to FINISH. She was not overbearing as a sales associate. She was attentive, knowledgeable, customer oriented, and organized. I would definitely RECOMMEND working with Brooke. I will DEFINITELY utilize her again. Thanks Brooke. 😊
Brooke Pyle did an amazing job helping us buy furniture. She was so helpful and efficient in our process. Thanks Brooke!
Aimee Wangert was very helpful. Delivery is expected to be very smooth.
Craig in the bed department seemed like we were bothering him just by being there. With prices like that and no return policy you'd think they'd want to be a little nicer. No thanks Ashley, no thanks.
Found some furniture, I love
(Translated by Google) I think it's playce real fun to plae hid seek in (Original) I tink dat dis playce real fun ta plae hid seek in
A big shout out to Aimee (store manager) for being helpful and present with all my questions during my furniture and bed buying experience. Another thank you to Eric (assistant manager). Maplewood Ashley is a great place to go for a pain free shopping experience. There was no pressure by staff to purchase, they just wanted me to get exactly what I wanted. Maplewood Ashley has a great variety to choose from.
Me and my family had a very enjoyable visit. After a bit of searching, Aimee reached out to help us along the way to help us find what we were looking for. She presented us with nice options so we weren't stuck and was very nice.
Jill and Brooke were very very helpful and patient being that I came in the store at 6o’clock and they had a whole hour before time to close they help me with my purchase but Katie was not so much helpful she was using foul language to herself but I could hear it very rude and impatient to a very pertinent customer and she would make someone’s experience not so good but I’m not new to the city so I know how some people can be I did not come in there to waste anyone’s time or just look around I came in and I made a purchase which was no reason for Katie to be blowing in Carson because she had to count money because I was paying by cash if Jill and Brooke are not in the store I will not come spend another dollar in the store I recommend anyone else to come there as I have in the past In response to my review I received a call from management which was appreciated but I would like to give an extra special shout out to JILL she always goes above and beyond being this is my 2nd time making a purchase but she’s very helpful and appreciated and Brooke it was my first time meeting you and it was a pleasure thank you as well for helping to wrap my items
We bought a dining room table set for our new house and we love it! We worked with Brooke Pyle who was super helpful and price matched to their website so we got a great deal. Delivery was really fast, within a couple days of us ordering the set. We will be back to buy a new couch!
My roommate and I bought furniture from here, they send wrong furniture. We have been contacting them more than month now, the customer service is so bad and useless. They don't even deserve 1 star. Don't buy anything from this place save your money and time.
I have the worst experience. They don't even deserve 1 star. I bought a furniture, they send wrong leg for the chair; I have been contact with customer service more than month now, they have been so useless so far. Why is it so hard to fix something that so simple, that you guys made in the first place. I will never shop from there again. I would not recommend for anyone to shop from this place. What mess.
Many options. Nice store.
Had a great experience at the Ashley Furniture Maplewood location! Brooke P. was very helpful, kind and patient while we looked at many sofas and she was willing to go check up to see if it is in stock on every piece we asked about. First time we went we looked at many sofas but didn't buy nothing but she didn't make us feel pressure to buy or anything like that. So we decided a few days later to come back and buy a sofa but as soon as we got there today we asked for her since she was very helpful the first time. Thank you Brooke P. We will definitely come back and purchase there again!!
Had the worst experience here , I bought a couch on Monday got it delivered on Thursday, they delivered wrong one called to let them know employees are very rude still haven't got an answer or talk to a manager! Wrong couch still sitting in my living room .
Very nice sales people. Bought my bedroom furniture set here and will continue to come here
Hi! Leah D. Was great! Very helpful and not pushy at all. Got a great deal on a sofa and recliner that I am sure I will have for a long time ! Thank you so much !
Thank you Aimee for taking the time to get us exactly what we wanted!
JG2 Jamari Garrett was extremely helpful and informative in our family’s furniture buying experience. We appreciated his warmth, support, and connection to our family’s goals.
Have been walking around in plain sight for 30 minutes now. Associates didn’t even acknowledge me but acknowledged someone walking behind me. Felt like they were all pretty occupied taking to each other instead of helping a customer. 100% lost my business. Super rude.
NO ONE FOLLOWS THROUGH THEIR PROMISE, UNRELIABLE. I HAD TO MAKE NUMEROUS PHONE CALLS AND AT THE END, MY ISSUES HAVE NOT BEEN SOLVED... YOU WOULD RATHER GO WITH ANY OTHER FURNITURE DEPARTMENT STORES OR JUST DO ONLINE.
I had a great experience at the Maplewood Ashley Home Furniture Store, the service was incredible especially from one of the store employees Aimee wangert ! I highly recommend shopping there and can't wait till I come back.
Very Professional & Knowledgeable Staff, everything went smoothly. The whole process was made very easy by an outstanding store manager (Aimee), who went above a beyond to assist us. She not only handled our furniture needs, she also treated everyone from staff to other customers like a model employee. You have a Customer for life. This store was recommended to us by a close friend and so glad we choose to shop there.
I had a pretty bad experience with this store. First off the woman that helped me buy a couch wasn’t the greatest. She messed up my info, she put her name on the order instead of mine and my billing address (witch is in Wisconsin) instead of my shipping address so when the delivery guy called me he was mad and I had to explain that was the incorrect address. She also was texting on her phone while she was checking me out. On top of that, the seemed to be manger was not wearing a face mask while training other employees who were also not wearing face masks. When it came to the delivery, the guy called me a few hours after I purchased the couch and said they will get it to me that day, later that day they said they are not going to be able to deliver till tomorrow and then they pushed it back another day. then asked for a %50 TIP!! of $119. Rude and unprofessional service.
(Translated by Google) Very nice furniture (Original) Muy bonitos muebles
Ashley home store in maplewood MN We had an awesome experience. We were greeted right away by Jamari he is exceptional when it comes to customer service from the moment we walked in until the moment he helped load our purchase. Very pleased with our shipping experience because of this young man.
I've been in the process of re-decorating for 3 months. It's not easy finding just the right furniture, especially during COVID and the OUT OF STOCK issues! Not easy until I went to Ashley HomeStore in Maplewood and had the assistance of Jamari Garrett. He listened to me and offered excellent suggestions for just the right furniture and accents! I'll be returning in a couple days to finish up to complete both living and dining areas! Kudos to Jamari! Ask for him!
Would give 0 stars if possible. We have bought a few items from this store in the past and had good experiences. This time we were in the market for a new bedroom set. My husband walked in, passed 4 different associates and not one acknowledged or greeted him. Unfortunately we will be taking our business elsewhere.
Jamari G took the time to help us even though when we got there it was almost closing time. The next day he got the info we needed to place a special order and helped us take care of it. A little disappointed in having to wait 2 months to get it but we understand with covid production everywhere has been hit.
Aimee provided excellent service. She was very knowledgeable, helpful, polite and very enjoyable to work with. Even remembered us when we came back the next day to add to our purchase.
Very nice staff
Aimee did a GREAT job in getting me the information I needed for my purchase. She is an excellent salesperson. Very good work.
Aimee was amazing. She helped me find a great mattress
Friendly employees that allow you to look around and very clean store. The sale/clearance items are spread throughout the store, so you have to travel around to find them.
Damari was great! She helped me find the perfect living room table set for my new place and it was affordable. She was really polite and the store was clean and beautiful. Definitely going back when it's time for a new mattress. ☺️
I have nothing but great things to say about Aimee and the Maplewood Ashley Furniture store. Aimee was incredibly kind, patient when I had a million questions, and incredibly helpful. Without knowing much about my home, she was able to provide recommendations on the size and type of furniture that would work best for me. Delivery was on prompt and professional. The men who moved and assembled my furniture were kind and efficient. Covid note: the delivery people wore masks and provided top notch customer service while maintaining space from me. Will be back to Aimee at Ashley's the next time I need some furniture!
Says they close at seven here at 15 to 6 and doors are locked How do you get business this way Very unprofessional
My experience at Ashley Furniture - Maplewood was a great one. Aimee was fantastic over the phone and in-person! She gives you her time and day, unlike other salespeople who try to juggle multiple customers at the same time. I called checking if they had a piece I was interested in and if it went with another item I had previously bought from Ashley Furniture - when I arrived, she put the two pieces together so I can visualize. I cannot say enough good things about Aimee and this location. All the items I was interested in were in-stock AND shipped literally the following week. No ridiculous wait times like their online site and other Ashley Furniture locations. Any issues with the furniture were promptly addressed. Definitely coming back to Ashley Furniture - Maplewood for more furnishings. Thanks Aimee for the 5-star customer service!
We just came by today to buy some furniture for my new home with the help of Eric. He explained some of the terminology that i wasn’t familiar with and helped our purchase go smoothly.
Aimee was super helpful and friendly! We had a great experience and found exactly what we needed.
Horrible. I’m still waiting on the delivery of my coffee table that I ordered the beginning of last month. Every time I call in to get an update they will tell me different answers or “any day now”. It’s been two months now and this is just ridiculous! Don’t tell a customer that you will call them with an update but fail to do so.
Very nice collection of furniture. Highly recommended!
Waaaaaaaaay over priced
Badd customer service with childish sales Girls. LONG WAIT TIME... for your furniture.
Magnificent
My experience with Ashley furniture was one of my best each staff was very professional, understanding, and honest. They made sure they would continue to remain supportive until my deal was done
Needed sofa
Will never shop here again. Tried to purchase a 3 piece sectional that measured perfectly for my space, but the salesman didn't order us the correct left/right facing pieces. A full 6 weeks later we get a couch that doesn't fit our space. Called the salesman and he told us he ordered the correct set but it would probably be another 6 weeks. So 7 weeks later, after not hearing anything, I call back to learn the salesman didn't work there anymore and didn't order us the couch. So now, 6 weeks after actually getting the correct pieces ordered, they say they won't take the couch back yet because of COVID-19 concerns. But they're still delivering furniture, so how does that make any sense? Regardless, I STILL DONT HAVE A COUCH I BOUGHT BACK IN DECEMBER AND THEY CAN'T TELL ME WHEN I WILL ACTUALLY GET IT. I am so tired of dealing with them.
My shopping experience seemed to be with a newer employee, was nothing too unusual. Nobody treated us badly... as we were checking out with our $550 kitchen table, I became very irritated at how I was asked repeatedly, after saying no, 4, 5 or 6 times to the extended warranty plan....kept asking me to spend another $169. And now I have this kitchen table that has been gently used by 2 respectful adults, eating at it maybe 2x a week since February 2019-- today is Nov 9th 2019. It is so dented, dinged and damaged; one of the chair backs is actually notably broken. We DID assemble it properly. I'm humiliated I let my family buy this as a gift for our new home. I thought it would be ok for almost $600. No one treated me badly, and even the warehouse was super friendly at our pick up... but I shouldve become suspicious when the person closing our sale offered the warranty so many times. I couldn't afford almost $700 at the time. Would absolutely love if someone made this right...
We experienced some extremely shady sales staff along with a sub par product. For some reason, with online purchases, they give you a 120 day return policy on mattresses. Ashley’s website says that you must use the bed for 30 days before returning “to let your body bond with the bed”. We were assured by Craig, the mattress salesman that we would be able to return the mattress if we didn’t like it within a 120 day timeframe. I called and asked if we could return our mattress and pick out a different one. Apparently, if you purchase from the store there is no such thing. No returns, no exchanges, no refunds. Of course, it’s printed in size 4 font at the bottom of the receipt which he obviously lied about. Instead of being met with a friendly customer representative, I was met with Craig, the mattress salesman in Maplewood who was very rude. Because of the terrible customer representation from Craig and ancient mattress return policy, I’ll be taking my business elsewhere in the future.
Everything was going fine until my delivery was late and the °°°°Customer Service was so bad°°°° Told me that she don't care how long I'm waiting!.. A disrespectful way to answer a customer who bought alot of them and was welling to buy more! But not anymore..
Bad service customer!!! And not respectful person... Asked her why my delivery is late and how long we waited and___ She told me I don't care how much you waited !!! So shameful
Great customer service and the salesperson are amazing and when you need to ask a question about something they are always helpful to answer your questions.
Greeted promptly, but with no pressure. Salesman was excellent in showing me options for what I was interested in, again with no pressure. I made a nice purchase.
Had another great experience at Ashley in Maplewood. Today Brooke, greeted us and was friendly and if we need anything to come ask her with questions etc.. after finding a few pieces that we had liked, she gladly checked if it was in stock. Brooke was very patient and friendly. Not once was she pushy or up sell anything! We have purchased almost all our furniture here and never was pushed, hounded ever the multiple times we have been here. Customer service and selection is always great.
Great selection of furniture and the sales people are approachable but know when to give you space to explore. I learned a lot about furniture.
Good place to be to for buying and laughing- Mohamud Get up there is tempting buy everything in the store.
We always shop at this Ashley, the customer service is wonderful.My husband and I bought a new couch this weekend and Eric E. gave us a great experience.
Too pricey for my needs.
I enjoyed this place. Typically the prices are high in my opinion, however I was able to find a bed and mattress that was on sale. Purchased the floor model and could not be happier.
Had no intention on buying anything the night we stopped by just to look at options. Met with Samantha (Sam) the salesperson and she was fabulous! No pressure sales tactics. Left us alone just enough. Answered all our questions, and incredibly easy to work with. My wife, son, and I purchased a complete set and couldn't be happier with our buying experience. Thanks Sam!
Joel C. helped us out in our experience of purchasing a dining room table for my father for Christmas. He helped us with everything we needed! Thanks Joel!
Very nice. Eric very knowledgable about products. Very positive experience
I love this place, I love it so much my Husband heats to say anything about him having to go here because some how I walk out with more then we need!!! Its great I love it staff is always willing to help and always professional store very cleanly as far as I'm concerned good quality of furniture as well the prices are right for us on most things!!! In the market for some new furniture I would strongly recommend them......
Nice organization and display of goods. Knowledgeable, friendly staff in every department. Great prices. Highly recommended.
The love seat was delivered 9 weeks and 2 days after it was ordered. The people delivering it were top notch. They had it all set up and placed where I wanted it and made shure everything worked good.The love seat is a great addition to me place. it is nice to only have to push a button the recline and not have to push it to whether you want it.Hats off the Ashley Furniture for quality furniture!!!!
My husband and I went to the store looking to buy couches and what do you know we got Moe Couch! He was the best salesman! He was very helpful, friendly and was not pushy at all! He was very knowledgeable on Ashley products and was very patient with us. I highly recommend talking to Moe if you are shopping at Ashley Furniture in Maplewood.
Jamari was great - made everything easy including coordinating shipping. Delivery service communication and actual delivery was great, too. Really took the anxiety out of the whole process. Very efficient all around.
Joel did a great job assisting me and helped me special order my daughter's bed! Thank you Joel, you are excellent and it was a great shopping experience!
Not great quality furniture... Staff was helpful, but we will be going elsewhere to purchase our furniture.
Not too fond of the selection or the styles..a lot of junk, aaaand they're on you like hawks
Working with Eric to find our couch, was a great decision. He was attentive to our needs and wants and was knowledgeable about the products and services they offered. Everything went smoothly, and we will we back!
Had a great experience with a very nice young salesman Joel Cashman. Made things very easy with my purchase and paperwork. Inform me with all I needed. Thank you Joel Maplewood Ashley Store
Staff was pushy and prices are not great.
Aren't too invasive and they don't hang around your shoulder. They let you be.
Joel was extremely helpful and knowledgeable.
Cheap furniture Lasts a couple of years at best.
Had a great selection or furniture Moe Couch was a very big help here with needed information and tips to keep the furniture in good condition 🤙👍👍
This place does not care about there customers. Word of advice go some where else . Deliver service is horrible
Great selection and good sale prices. The sales staff were friendly and knowledgeable.
Joel was a terrific salesperson!! He was thorough and very friendly!
Worst experience EVER! I ordered a bed from them, and they shipped 2 left sides of the headboard, which means no part of the bed can be assembled, but okay, honest mistake. I call the store I purchased from, they could care less. Passed me off to a "customer service" number, where they care about as much as the store. I mean they already have my money, so why do they care?? Customer service tells me they will ship the correct part, should arrive in 2-4 weeks, call in 2-4 weeks, they tell me it will be 6-8 weeks. FINALLY when I call again, they tell me, the part has arrived at the store (mind you nobody bothered to call me and let me know this). They send a guy over with the part, and guess what? ANOTHER LEFT side to the headboard, now I have 3 left sides and no right side to construct the bed. Another call to "customer service" and again, they don't seem to care but will order me the right part, at this point you would think they would offer to rush or expedite the part, but no, it is now 3 weeks later, still no part, and "customer service" says it will be about 6-8 weeks! Also on top of all that, when they delivered my living room furniture the delivery guys gauged, scratched and banged up the door jamb in my brand new house so badly that they had to send out a contractor to fix it! Short story long, HOPEFULLY everything goes right with your purchase, if not, you're screwed. Worst furniture shopping experience EVER. I WILL NEVER SHOP AT ASHLEY AGAIN!
My brother and I visited this store. Right as we walked in we were greeted by Moe Couch. He was very friendly and asked if we needed assistance with anything. After we told him that we were looking for a dining room table set, he asked us what kind we were looking for (regular height vs counter height) and quickly showed us some models and let us browse the store to see if we would find one we loved. After browsing the store, he immediately came back up to us and helped us go through the purchase process. He is very knowledgeable about Ashley products and is one of the nicest salesmen I have met. He also doesn't apply any pressure on sales, he just gives you honest information. I highly recommend talking to Moe if you are shopping at Ashley Furniture in Maplewood.
Had a great experience at this location; the service was excellent (Moe was a great help, and has definitely made a repeat customer out of me in the future), and got a good deal on a couch, and coffee table set!
Came in yesterday looking for a new mattress as the one I have is going out, was greeted by two gentlemen, Joel and Eric I believe, the two were extremely helpful in assisting me find the right mattress. I didnt purchase that day though cause I have to talk to the misses and make sure she likes what we decided on too but I will for sure be back to make a purchase from them! Absolutely amazing job guys! Cant wait to come back!
We spent one and a half hours going through the store. We weren't even greeted or acknowledged one time through our entire visit it was unbelievable. There was only one other couple in the store, and at least four employees one was just playing on their phone one at least looked up and looked away they obviously don't make commission looks like Hom will be furnishing our new home!!
Furniture in a damaged box, could not open to investigate condition, no recourse because of special order material.Even the person working the store said the box was in bad shape. Manager refused. Paid in full so no option but to take, corporate contacted. Ongoing issue, but will never make another purchase there.
Good prices for furniture
Great sales staff and experience! I would recommend them any day of the week.
Went in and got ignored for 30 minutes so we went across the street to Slumberland and spent our money there!
Good furniture
When I read about the delivery comment down here I start to worry about my delivery. Here is what happened. This is my account on YouTube, Tong Thao, but my name is actually Ye Yang on the store account or as a customer. I ordered a full set sofa/couch and a full set of dining table & chairs on March 31th of 2019. It costs me almost $4, 000 and took this store a month and half to get everything in ready. Now it comes to the delivery time, that is the problem. May 16th, is my delivery date, I asked them to deliver after 12pm or in the afternoon because I’m out of state for business and will be back in town around noon, plan landing at 11:45am that day but the store representatives said they don’t control the delivery. I told them, I don’t ask much but just delivery to me in the afternoon. I don’t know why it took them a month and half to get stuffs ready but I only ask for couple hours and it seems like too much trouble to this store. Kortez, Sale rep, told me it should be delivered to me either on the 7th or 11th but it didn’t and as for now I’m out of town for business meeting. Plus, they said there will be someone to call me today but it was only a computer that called me so I didn’t get a chance to talk about the schedule or time at all. This is a horrible service. If I don’t get it delivers in the afternoon then I’ll file a complaint to the store. I definitely will do that. For the store owner, I’m sure you have a to reach out to me. My information is in your system already, feel free to contact me at anytime. Ye
Big but too old fashioned furniture for MY taste.
Terrible service in the mattress department. I stopped by twice and had the worst experience with both men. It seemed like they didn’t care and hardly helped. On top of that they kept trying to push me to buy products I didn’t want! I went across the street and bought one and will never be back.
Very nice store, but pretty cookie cutter for my taste.
I had a wonderful time choosing my couch at the Maplewood Ashley HomeStore! Michelle Warner showed me every option out there in my price range, Elizabeth Patrick caught a detail that saved me even more money - all in all, with their help I made an informed decision and got a great deal. Bonus - they were hilarious!
Made a major purchase of living room, dining, and bedroom. Excellent service.
After waiting 6 weeks for delivery I found out that Eric order the wrong piece for the bed I ordered. Now I’ve gone on a wild goose chase to different locations trying to get this piece.
Eric Eck Was very helpful he was very knowledgeable and knows his product. We weren’t planning on buying today, but because of all his help we ended up buying the coach we have wanted for a long time. Go see Eric he is the best!
My visit to Ashley Furniture on 01/23/2019 was the best ever! My sales representative, Brooke, couldn't have been more pleasant! Brooke made sure to check that I was getting the lowest price match online, and was sure to offer me an extended warranty. I was so pleased with my price that I also purchased the matching recliner to go with the loveseat. Thank you Brooke for doing everything to make sure that my experience with you was matched with your professionalism and courtesy. Be sure to ask for Brooke when visiting the Ashley Furniture in Maplewood for the best experience ever. Thanks Brooke!
The service was amazing. Eric and Kathy were wonderful and very helpful.
Eric and Kathy were fantastic! They helped us find everything we needed and more.
Great service from Kathy and Eric are the bomb
I had ordered a sectional online (which is misleading in their dimensions and doorway measurements) and i had it delivered December 22nd. Well, the couch couldn’t fit through the doorway and i was left furniture-less 3 days before Christmas. Furniture Mart (Ashley is their subsidiary) suggested i call the nearest home store for assistance. I did and ended up speaking to Ginifer who was a godsend and my Christmas miracle. I explained to her the situation and she helped me order another couch set that was in stock at a local warehouse AND had a 3rd party delivery service deliver the couches for me the very next day. One of the sofas did end up damaged from delivery but furniture mart is going to exchange it at no cost to me. I was completely blown away from her great service and a lot of these other companies need someone like Ginifer working for them.
Went and bought two chest dressers from Ashely in Maplewood recently. Overall not bad had two sales people approach me to tell me about their “flash” sale but they left me alone to shop until I was ready to purchase. I paid for the assembly which when I picked them up at the store they were still crated. (Not sure what I paid for but regardless it was better than seeing two small boxes with a bunch of little pieces). Note they applied the assembly fee of $40 to cover both pieces. The warehouse even opened the door early the day of pick up because they were already there. That is a sign of caring about customer needs.
Horrible customer service. We purchased a sectional couch which had an arm cave in the day we received it and creaks any time you move. Also have a bed set and living room set that has a varnish that easily chips, and melts if you put any warm item on it. Also had a king bed set that didn’t contain the correct pieces. All of the furniture we purchased from them took over a month to show up at their warehouse. Every time we called to see when our furniture was going to show up they would give us a different day and we were given an attitude for having the audacity to complain. I would highly recommend shopping somewhere else, they clearly don’t care about their customers.
Erik was super helpful. Quick and easy process! Super friendly and helped me out with getting the best price
I really appreciated Christopher's help. He sped things up for us and was cordial and fun to work with. We picked out some gorgeous hardwood furniture and couldn't be more pleased. It's stunning.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
