Ashley Store | Medford, MN 55049

Kalvin Hays was very helpful

Kalvin helped me so much he made the process so easy he was so helpful

Kalvin was super helpful!

We purchased a recliner lift chair his morning with Kalvin Hays help. He was very knowledgeable and we will recommend him to our friends who also shop Ashley Furniture in Medford

My experience at visiting Ashley’s Medford, MN location was very positive. The staff were kind, polite and very welcoming. I got the product I need and left the store feeling satisfied.

excellent service ,knew what we were looking for

Kelvin with Ashley Furniture was great!! He was patient with us and provided a lot of great information on the furniture we were considering. We didn’t end up buying at Ashley but wanted to make sure Kalvin is recognized for superior customer service

Friendly answer questions fully showed different ideas . Was pleased!

Kalvin was great to work with. He was very detailed oriented and was able to answer all our questions.

Kalvin was great to work with!

We had an awesome experience at Ashley's home store. I highly recommend going to Kaci Dalton! she went above & beyond with our purchase. She was very helpful and friendly! She made everything easier from selecting to purchasing. i'll definitely be back!

Everyone was super helpful, especially Kalvin and Burke. Thanks for answering all my questions!

Burke did an amazing job! Went around looking for couches! Found some amazing choices! Found the one! Definitely plan on coming back and asking for Burke!

The help we received from Kalvin and Kaci was greatly appreciated! They treated us well and helped us pick out exactly what we were looking for!

The customer service was outstanding, and the product was exactly what I was looking for". Holly Laite

Kalvin was very good at helping us find what we wanted, and really good at explaining what he was doing, enjoyed doing business with him! Thanks

amazing customer service . Kalvin Hays such nice man helped us find everything we needed. thank you for your help

Burke did a great job helping me out.

Burke was very helpful with our bedroom set and he explained the details of delivery very well. He explained all the pricing options and helped us figure out what worked best for us. Great experience for us.

Burke was very kind, concise, and helpful!

Kelvin Hays was very helpful and understanding and helped us find what we needed. We had a good experience!

What an awesome experience. Needing some new furniture this was my first stop to get some ideas. After I walked into the store I was greeted by a very polite gentlemen named 'Kalvin". I was so impressed with how helpful and the value he placed on me as a customer. He took the time to get to know my lifestyle and what I possibly would like in my next living room furniture. He wasn't pushy at all and that's what drew me to liking him so well. I told him I was just swinging in to get some ideas and come back later after thinking about it at home. Thats when he gave me his business card to later reach out to him. The following day I wanted to check some other stores out before pulling the trigger at the first store. After shopping around I couldn't stop thinking of how impressed I was by "Kalvin" every store I was in I was remembering how kind and thoughtful he was with helping me shop for something I'll have in my home for the years to come. Even though I was at these other furniture stores I had my mind made up already I wanted to do business with him. He helped me picked out the perfect set and delivery was done in just a few days after the sale. The delivery team was awesome and I can't thank Ashley Furniture and "Kalvin" enough for the wonderful customer service. You guys truly know how to please your customers. Thank you!!

Randy M was very kind and easy to work with. Quick and easy process to purchase our new bed.

Amazing service would definitely recommend

Kaci Dalton was so helpful. She made my shopping experience very pleasant. A great asset to your business.

Matthew Buecksler really knows his stuff at furniture mart. So happy to bring home our new purple matress

Burke helped us with looking at dining room tables and also a couch. He informed us about the Labor Day sale they had and we ended up leaving with two couches and a six chair dining room table set. He wasn’t pushy and answered all of our questions.

Matt was great! Helpful, informative, and answered all of our questions. He made our purchase quick and easy. Thank you!

Had a wonderful, smooth and easy experience. Matt was very helpful.

I had great service at Ashley Furniture with Kaci Dalton our sales person. Kaci was very knowledgeable about all the different types of bed frames and was able to answer all of my questions. Kaci went over and beyond trying to help me find a new bed frame that would go great with the new adjustable Tempur-Pedic I also purchased. Matthew Buecksler was fabulous help with my search for a Tempur-Pedic bed. Matt was able to answer all of my questions about the different brands of mattresses and the technology behind them. I was able to find the perfect mattress and the whole transaction was smooth. I had a great, stress-free experience. Thank you!

They had exactly what I was looking for, very helpful and welcoming! Definitely will go here again for future.

They have very little to choose from now in the way of children's furniture. They used to have quite a selection, and they've now got only a vastly disappointing and very small section.

Excellent service

Great customer service! Not pushy at all and very patient. We worked with Kaci and Matt at the Medford outlet mall. Very happy with all of our purchases!

I had the furniture a need at a good price, delivery was fast and sale person very helpful,what else a cut ask.thanks to Ashley store in Minnesota

Kaci was wonderful and extremely helpful for us today! She was very attentive to any requests/questions that I had and finally made our purchase so easy and enjoyable! Highly recommend!!!

Nice selection of couches and other furniture, customer service was commission but not to aggressive. We selected a couch that and our family absolutely loves the space it provides and how comfy it is.

Overpriced

Ashley Homestore sent out a technician (Aaron or Erin) right away when I had a concern about a bed frame I purchased & let me tell you… he was AMAZING. They sent out a message a couples days before letting me know an estimated time he’d arrive & day of- he arrived right on time. He was super nice, respectful and informative. I’m super pleased knowing that Aaron/Erin took care of our issue with the bed frame even when I had to leave back to work. Thank you so much!! Awesome customer service!

Great store lots of selections to pick from

Had a very pleasant experience with Kaci, she is very kind and helpful! Thank you Kaci!

Rude... 3 women sitting on the sofa as I walked in the store, nobody bothered to greet me or ask if I needed help. When I spoke everyone decided to get up and try to assist, I walked out the store...my thought was I'm the customer entering your business and didn't receive a greeting from anyone sitting on the sofas by the entrance I'll just take my money else. If I could've post this without giving it a star I would have.... POOR SERVICE

Worst buying experience from beginning to end! Purchased an oversized chair didn't receive it till 2 months after ETA. Put it in our sitting room had minimual use no kids no dogs. Went to move it to put up our Xmas tree and the back came off it even cut my hand.I purchased the insurance and it was under 6 months since we received it.So it was covered for repair. Called customer service they said they would need permission to service my area (14 min from the store) didn't get a call back ,called again a week later talked to the same girl who told me the person I talked didn't take down my information??Fast forward a week later I get approval for service for a month out need to take a Monday off of work because they don't do off times...At this point I say I would just like a refund.Basically got laughed at for suggesting it..

Very helpful friendly but not pushy staff. Met with Kaci and she was awesome, she found us the right sectional for our the right price to meet our needs and comfort.

Very pleasant to do business with. Veron was quick to assist us with a big smile. She had the experience and knowledge we had hoped for. She truly cares and loves what she does and we would highly recommend her to anyone. After providing us with many options, we purchased a sectional set and end tables. Thank you again, Veron.

Kenzie went out of her way to give us great customer service and pointed us to the right direction for what we needed for home furnishings. She was very friendly and professional and we loved dealing with her.

I came into Ashley’s looking for a new couch and Kenzie was very polite and helpful! She showed me the best deals for couches and was very knowledgeable of the different kinds of couches that Ashley’s had in the store! Kenzie made shopping at Ashley’s a very calm and great experience!

Very clean store! Kenzie was great to work with and very helpful!

Walk in had the most amazing help from Kenzie great customer services.

Kenzie was wonderful to work with and helped me find the perfect furniture I was looking for!

Found a nice relining love seat in the clearance section for half off. Very nice and comfy.

Great store, huge selection, and very helpful staff!

Huge selection and friendly help.

Had a good experience here, just don't like waiting 2 weeks for items I need now.

Becky was very helpful! We were looking for new furniture but wanted to take a look at everything! She was always nearby but she didn’t hover; allowing us to shop as we felt appropriate. The showroom is full of beautiful furniture for almost every indoor need. Thanks for a great shopping experience.

Pretty helpful people working there. Definitely a lack of office furniture, tables etc. I was told it is due to the pandemic

My husband and I went in to look around with a specific idea of what we wanted. We couldn’t seem to decide tho. Kaci was so helpful and patient with us as we wandered around for 2 days! She gave us some great ideas and feedback on our choices. Thank you!!!

We had a great experience at Ashley Furniture. I was very indecisive on my purchase of a new dining room table and Our salesperson, Keri, was very patient and understanding when I needed some extra time to think about it. She was very helpful in my decision making process and went to check the availability of all of the pieces that we were interested in. We are very happy with our purchase and will definitely be back in the future!

We had a great experience when we visited the local Ashley store. The sales person; Keri Montanye who helped us with our recliner purchase was wonderful and quite knowledgeable. She wasn't pushy like some sales people. We would definitely go back on our next furniture purchase. Satisfied customer,

If you ever want to be promised your order been delivered to a certain time and never been fulfilled then this is your store. we waited 3 weeks for order that was supposed to take 2 days. No explanation and never come till we canceled the whole thing I explained this situation to my neighbor who confirmed she had the same problem I'm just wondering whether this is a problem everyone has it or the store is discriminating a certain community

Didn't get the best service would not recommend

Expensive

If you like being followed around the store being asked countless questions after politely declining, the Medford MN location is the place to go. It could just be us, but when we shop for furniture, cars, or anything along those lines, nothing is more agitating than having to repeat "we will come find you when we have questions, thank you". We were approached 5 times in an empty store... On our way to another furniture store to buy our couch, chairs, and bedset.

Absolutely terrible customer service. I had a wheel break on my lift table and I spilled some oil on a dining table shortly after purchasing from this store. I had to wait a month to have a tech come out and assess the tables - all he did was take photos, which had already been done. I have had to call at least twice weekly to motivate staff to get a plan together. It has now been two months and no one has called to update me, not do they have any information regarding the techs visit. Customer care is extremely hard to get ahold of and half of the time I am explaining the issue to someone new. There is no follow up whatsoever and the care is highly unorganized. I will never go back to this store and do not recommend shopping here.

Professional sales people work here

Sales person was very pleasant, customer service is Iowa was very helpful. The reason I had to get customer service involved was because the warehouse and delivery completely dropped the ball. I have absolutely nothing good to say about them. Do not purchase the delivery. My couches showed up not wrapped like I was told and they were dirty but the delivery people had no idea how to get them into my house. They didn't know how to take them apart. That's their job. I ended up putting them in my house myself because delivery would not come out and fix their mistake.

If I could rate a zero I would! This has been an AWFUL experience. First time Delivery people broke a window and left it open in the WINTER(month later hasn’t been resolved with no communication) Didn’t put in the notes to remove the Old mattresses so they left them. Second time to my house the forgot to put in their notes to add the bags for the mattresses to they were left AGAIN. The best they can do is in 2 weeks send the truck with the bags to pick up the mattresses finally. Hopefully there is no further miscommunication between the store and the delivery drivers. Over a month we have been dealing with this and trying to get them to do the correct things we paid for and it is a constant “I forgot, I am sorry” when I call. Unacceptable!!!!

Bought all of our furniture here.good prices and quick delivery

Good

Please do yourself a favor and ask for Veron! I’m sure everyone else I’m staff is wonderful too, but She is such a delight to work with. My wife and I walked in looking for several items that we found online, but wanted to see in person. Veron immediately made us feel welcome by greeting us with a great big smile and a warm introduction. We explained our wants and needs. She gave us an overall layout of the store and pointed out a few of our items I had questions about and then let us do our thing. She checked in with us as she felt necessary. It was the perfect shopping experience. She was not there to “sell” me something I didn’t need or want. Veron recommended a few items based on my needs that I didn’t see online and I was happy she allowed my wife and I to browse freely and then ask her any questions or share concerns. She helped me with financing options and delivery service. My next purchase will be a king bed set and I’ve already made a commitment to stop back and see Veron when that time comes.

Becky was very helpful showing us around.

Great little place alot of selection

Very helpful staff. Found just what I needed.

Very helpful so far. Good options

Had good service in the store. Our deliver did end up getting rescheduled but beyond that everything went well. The pricing was very good I am sure I will be back.

Victoria is a pleasure to work with, she is non pushy yet always offers ideas outside of our box that are spot on. We tell her our ideas and she stays within that realm, and doesnt take us off on crazy tangents. Victoria is awesome.

Fast service

Overpriced with rather rude staff. I left and made a purchase elsewhere..same item but much cheaper. The man who waited on us was rude and didnt seem to care if we were taken care of or not..to be clear this was a sister store that was hooked on to Ashley.

Awesome customer service, although we got denied credit.

Horrible customer service! it shouldn't take over 2 weeks to get a check especially when I paid cash and the lady should have told me if I were paying cash I wouldn't get cash back I would have used my card than!