Ashley Store Rochester, MN

Khalid was great to work with. He was able to answer any question that we had. He knew where everything was in the store and what available color options are.

I recommend Ashley Furniture if you go into the store to place your order. Do not place an online order. The furniture is of high quality with good selection, and the salespeople, at least at my local store, are helpful and not pushy or over the top. I like their financing options with the in-store card and online payment of the card is easy and secure. The online site has an excellent search feature. This was the only furniture site I personally found that would yield worthwhile results on a color search. Now the negatives about online ordering: many of their items will say there is a 3-5 day or 2-3 week usual delivery time, but after I placed an online order, I got ever-lengthening delay news by email. Immediately after the order, I got a confirmation for 3-5 days, then it was 1-2 weeks, then the third day, an email stated everything was out of stock and would be 3-6 weeks. I was not even clear who was fulfilling the order or who to call because there is a third party deliverer often involved. After 7 weeks I asked to cancel the order, was told it would deliver that weekend, but then it got cancelled anyway, however it took a week to verify it was cancelled and not just delayed. I went into a store, placed the order again and had the items in 3 weeks as promised. The store staff agreed that strictly online ordering is not a great experience and suggested against it.

We had a great experience at Ashley buying a couch. Tanner was extremely helpful and worked with us to meet our needs, and answered any questions we had. I would definitely come back next time we need more furniture.

Ashley Furniture in Rochester, MN was very kind, courteous, and pleasant to work with. Tanner was especially awesome!

Our experience with Ashley was exceptional; wonderful staff, quick service.

Tony S was amazing to work with!! I highly recommend requesting him when you go into the store, he will help you with everything you need and has the best personality ever!!!

Loved working with Khalid M in Rochester, MN. Sent many text messages outside of business hours, he offered to come in on his day off to meet with us again and went above and beyond for us when we finally we weren’t to buy. Super knowledgeable and gracious in giving you your space in the store to give you time to think without feeling pressured. Will recommend him to everyone!

Tony was so amazing! All my items were in stock except one. So happy!!! Great service!

Khalid was great to work with! Helped us find the perfect sectional for our home.

Matthew was amazing to work with. He had been in constant communication with me and we set up an appointment for me when it worked best for our schedules. He was helpful, informative, not pushy, and was kind and caring. I appreciated this about Matthew! Great overall experience with Ashley in Rochester and cannot wait to see my new couch!

Tanner greeted us at the door with a smile and walked us thru the store showing us sofa options in the style we were looking for and the kitchen table and chairs as well. Excellent service from start to finish.

tanner was funny

Tanner was very easy to work with, explained the details throughly and respectfully gave us space to make a final decision on our mattress purchase. Overall, a great experience and would highly recommend!

We did not have a good shopping experience at this store, and will not recommend to others. Most of the sales reps (not all of them) are either disrespectful or do not have integrity in providing actual facts. We bought a sofa and love seat a month ago and were deceived of the sofa material - clearly claiming that it’s made of genuine leather. We were aware that there are many variations when it comes to the material (Top grain, faux etc) but couldn’t distinguish by just seeing it. The sales rep who attended us, repeatedly stated it’s made out of original leather and even showed us other cheaper options mentioning they are not original. Maybe the definition of genuine leather couldn’t be defined or the answer may not be a simple yes or no, but I believe the sales rep could have been more honest.

I had an excellent experience with Ashley. Everyone was friendly and helpful. I was buying a couch on Black Friday while I was in Florida and had it shipped to my house in Rochester, so it was a complicated transaction. Sales rep was extremely helpful.

Excellent customer service by Matthew B at the Rochester store selecting 2 mattresses! He is very knowledgeable and answered all of our questions. Great place to shop!

Kahlid from Rochester! He's an excellent sales person and helped us find the perfect couch for our new home and made the process and easy as possible.

Great sales team! Very friendly and helpful! The sales floor compared to other near by competitors was the most up to date, clean, well managed sales floor! We ended up purchasing a dining set, kitchen set, and accent chair. Ashley easily won our business and we are excited to tackle the basement next! Very impressed and would highly recommend!

Khalid and Matt from Ashley’s was very helpful and Knowledgeable. We are very grateful for our new bedroom set! Thank you for your great customer service!

Great job Khalid

I came to Ashley to check out Purple pillows and mattresses and Teri was kind enough to greet me and take me to their mattress pro, Matthew Buecksler, after she showed me a few bed frames. Matthew answered all my questions and helped me pick the amazing Purple Premium Restore Plus Hybrid king mattress and was also able to put it on hold with the Black Friday price until I buy my house, for just 25% down! He also got me 25% off two medium height, king Purple Harmony pillows! Matthew is the man!

I had the absolute best experience with Ashley furniture… I brought my sofa home only to have it not fit through either of my doors. Tanner sold me the sofa so he and Alex came over after hours and were able to bring it in after removing one of the glass patio doors. Thank you so very much Tanner and Alex!!! I am beyond appreciative of your above and beyond service! Julie

Great customer service from Khalid!!

Khalid M. Is the GOAT

Great team

Khalid helped us out with our couch- it was a really big deal purchase for us and we were so grateful for his assistance! He helped us measure several couches, looked up the stock of options, double checked color variety... Over all it was a very pain free process and he was not pushy at all. We had a tough time cause there were, like, four couches that would have suited our needs well. We were really impressed with Ashley over all!

Good selection. They will negotiate. Helpful

Just bought a sectional from this store. Tanner helped me and fiancé out and made the process super easy! Definitely recommend :)

I can't say enough good things about shopping at Ashley with Khalid as my salesperson. He gave me space when I wandered the store trying to narrow down my options, but also was right there when I had questions. He answered my questions, helped me make my decisions, and was incredibly understanding of my delivery situation. He went above and beyond what he needed to.

Matthew Buecksler was the best sales association for mattresse, and pillows! We went to 3 stores to find the best mattresses and price. Will always home back!

Had a great experience today at Ashley! My salesperson was knowledgeable, pleasant, and efficient! Teri helped me pick out my leather loveseat and the protection plan too! Set up delivery. I had been to 3 stores prior…will definitely look at Ashley first next time!

List cheap items online go in to use store credit from trash past items and you can't buy same items in store only more expensive items.. scammers!!!

Loved Khalid!!

My sales rep was so patient, helpful and flexible as I made a few adjustments to my order. His primary goal was to make sure I was satisfied. I couldn’t be happier with my new living room furniture. Ashley stands behind their products. I chose the 5-year product/service plan that will cover the replacement/repair for any piece that fails or suffers damage (even if my fault). If the service isn’t needed in those 5 years, I can use the money I spent for the coverage for a purchase in store. Amazing!!!

Had the pleasure of working with Khalid and he was amazing. Very helpful and knowledgeable. Khalid made the experience very friendly and fun

We had a long weekend of trying to find (2) sofas for our house. We went all over town. We finally landed at Ashley. Tanner greeted us at the door. He got our names. We decided that we wanted to walk around for a bit. Tanner let us do that. He came over about 15 minutes later and we were ready. He walked us through the sofas we picked out. He gave us the pluses and minuses on each. We made our decision and couldn’t be happier. We even got a blooming onion at Texas Roadhouse!

Great service from Alex. He helped me quickly find everything I was looking for and live the furniture!!

Thank you Matt Buecksler for helping us today. We've slept on a bed we hated for a decade now. You didn't pressure us, had all the answers when we asked questions and had us leaving excited for the free delivery. Thank you

Adam Black very good salesman. Not pushy , really know his products

Khalid did a great job helping me with a living room furniture purchase. From help with measurements to availability and color selection, to meeting my almost impossible timeline, he was helpful, courteous, and attentive. After the furniture was delivered, he also followed up. Over the years I had one salesperson who would always help me, and she retired. I found someone who connected and was knowledgeable in the same way. Thanks, Khalid!

Great customer service from Tanner!!!

We came in just to browse for some furniture & ended up leaving with exactly what we were looking for at a great price! Our salesman, Tanner, made the whole process easy and comfortable and he genuinely cared about our wants/needs.

Great experience! Came in for a couch ended up with that and a dining table! Tanner was very helpful and made our experience exceptional!

I had not shopped for furniture in a while. However, my mother was interested in finding a dresser for her porch, plus a bedside table, to move to her new townhouse. After looking all over town she settled on attractive pieces at Ashley Furniture. She made these purchases over two different shopping trips and both Josie and Tanner were helpful and patient in guiding her to the right fit. They also checked on possible extra discounts before her purchases. It was a good experience and I would definitely shop at the Rochester Ashley’s again.

Yay for Alex B and Tanner

Tanner was super helpful and friendly in narrowing down our selection to something that we really liked. Ask for Tanner to help you find what you’re looking for!!

Awesome experience at Ashley furniture store in Rochester MN. My sales rep Alex was extremely patient and helpful and the job got done. Relaxed atmosphere and I definitely will return for future purchases.

We found exactly we wanted at the right price in right store thank you Tanner

Alex and Bonnie over at Rochester Ashley furniture really helped us out with not only finding what we were looking for, but also getting our first ever couch and were really supportive with our decisions.

Thank you Ashley Furniture for helping me find great new furniture for my apartment! Your team helped make my move from Texas to Rochester very smooth. We visited earlier this summer before moving in and my family and I were pleasantly surprised with the great quality furniture we were able to find for very reasonable prices! Teri and Alex were great in helping me find the perfect furniture for my new apartment and their hospitality made me excited for my move. The delivery process was great too and the guys were very kind and were able to get the furniture put together quick! I am extremely satisfied and will definitely be back for any further furniture needs!

I’m new customer Ashly home furniture. Alex is helping me well I got right way what I need he is so nice and friendly. I’m so thankful for him

Alex did a great job! He was patient and knowledgeable.

We worked with Alex at Ashley in Rochester to buy our couch and we were very pleased with the service and knowledge that Alex had. He was very respectful during the buying process and provided the correct amount of help when we needed it. Despite us being indecisive, he worked with us and helped us through the whole process. Highly recommend asking for Alex and buying furniture from Ashley!

We had a great experience at this store! Alex was very helpful in answering any questions and helping us find our new couch.

Tanner was a big help and very attentive!!

Alex was super helpful and great to work with.

My husband and I found a couch we loved for a great price. Tanner was so helpful and fun to work with. Thanks for a good experience Tanner!

It was a beautiful experience for us coz of Alex black one of the consultant he was so kind and very welcoming we appreciate all his help..thank you Alex

Tanner S. made our shopping experience a great one!

Tanner was a huge help with setting us up with furniture for our new space. Great customer service and reasonable prices.

We had Alex Black for our nursery recliner, and he was very helpful and knowledgeable! When I was struggling to get into the doors with my stroller he was right there to help me get through! 10/10 recommend him! We will be back for a new mattress for sure!

Great prices! Highly recommend working with Alex. Great service!

Tanner and Alex were both very helpful, funny and made my experience so much smoother ! I was able to get everything I needed ! Ask for either one of them for help and they will take care of you

Tanner & Alex were so helpful, nice, attentive, and overall funny! They made the experience a 10/10z. Thank youuuuu!!

Tanner and Alex were amazing their service was on point had me coming back for more!

Jeff was able to get me what I need. Always friendly and not pushy. Provides awesome recommendations. Everyone was friendly and kind.

Khalid, our salesman at Ashley Furniture in Rochester MN, did a fantastic job on a furniture sale while we were located in Naples, FL. I highly recommend using him for large purchases.

We recently had a fantastic experience at Ashley Furniture in Rochester, MN. The store boasts an impressive selection of quality furniture that caters to a variety of tastes and styles. Tanner, in particular, was incredibly helpful and attentive throughout my visit. He took the time to understand my needs and guided us to the perfect patio solution. The entire shopping experience was smooth and enjoyable, thanks to the friendly and knowledgeable staff. If you're looking for quality furniture and excellent customer service, Ashley Furniture in Rochester is the place to go!

Khalid was fantastic!

I found a great coffee and end tables for Ashley. Tanner was great to work with and extremely helpful.

Great sales etiquette. Friendly customer service. Jeff Freeberg was awesome!

was wonderful!! very helpful!

Jeff was the greatest help in finding the set up we needed

Walked in knowing what I was looking for but also scatter brained! Tanner politely welcomed me into the store. I was carrying my newborns car seat and he immediately offered the wheelchair to put her in so I could freely walk. Very considerate!! I showed him a couple pictures, we walked around the store as he pointed out options left and right. He was so patient as I didn’t have a clue what I was completely looking for. We finally found the table I had seen online and we got it ordered! I’d like to say it was an easy sale for him but dealing with my indecisiveness is difficult ☺️ Tanner was personable and made my shopping experience a 5/5.

Alex and Teri were super helpful!

Matthew and Tanner worked together well and got me exactly the styles I had in mind with no issue. Smoothest furniture shopping experience I've ever had.

My Store Salesman Was Tanner Spooner at the North Rochester Location. He was really welcoming for my boyfriend and I when we came in. He showed us around a little and the store promos selection. I immediately set my eyes on this couch and couldn’t step away I just had to come back and buy it. Was so worth it! How about this deal originally $750 down to $550 for buying the couch off the floor +$100 delivery such an amazing deal. The delivery service was very efficient as well. Couldn’t ask for a better sales person.

Teri H helped us put in the floor today she was absolutely amazing!!!! She helped us find everything we needed and she was just lovely.

When I went to Ashley furniture store , for my shopping needs. Matt and Teri helped me find my dream home furnitures! Matt did a wonderful job taking care of me and my shopping needs. Matt was friendly, respectful, kind, compassionate, and just all around, a great human being!!!. Teri, on the other hand was the sweetest person/soul you ever met. Teri was very sweet, kind, friendly, outgoing, and helpful. She did an excellent job helping me picked the right furnitures for my dream home. Matt and Teri aka Teri 🐻 are the best of the best. Matt and Teri both went above and beyond with their custom service skills. Teri and Matt, keep up the good. You Rock!!🤩🤩💕

Khalid was very knowledgeable and welcoming, he helped me find the perfect mattress, bed frame and couch his tips on affordability and durability were great I left satisfied and can't wait for the delivery. I would definitely recommend him

Khalid was very kind and helpful. He gave us enough time between check ins when we were browsing, answered all of our questions, including walking me through the types of care for couches, explained the processes for the protection plan, informed of us of the cleanings and much more. When I return in the future for more furniture I hope Khalid is still working there. He was great to work with!

Bryce was great to work with! Very helpful and kind!

We went to Ashley furniture looking for a new couch & was greeted by Josie Swenson. We weren’t sure what we wanted upon arrival but she was very patient & informative. She sincerely listen to everything we had to say & in the end helped us find the perfect couch. She did an excellent job & I would highly recommend her help to anyone shopping there. Great job!!

Had a great experience today working with Tanner (assistant manager). In looking for a new couch, my husband and I looked at a few furniture places/interacting with a few sales associates. We were thoroughly impressed working Tanner- he was professional, let us take our time, and was never pushy about anything. In commission tube jobs it’s hard to come by! Hoping to work with Tanner again in the future as we furnish our home. Highly recommend!!

Tanner was great! Very knowledgeable about the products and helped us find something met our needs and budget.

We have had 2 great experiences working with Bryce C. at the Rochester, MN location. He went above and beyond listening to what we needed and taking extra time to find it. He helped us find what was best for our set up, what was most cost efficient, and found us some deals. He was patient and willing to look multiple things up for us. He also helped us with a claim and we had the same great customer service experience. We are very happy and will be returning to work with Bryce for our future needs!

Wonderful experience buying a new mattress! Matt was knowledgeable about the products and took the time we needed answering our questions! Thank you!

Nice store. Lots of options displayed.

Bryce had his work cut out for him helping grandma and her son and daughter in law try to find new recliners to fit her needs. She started out not wanting anything electric and with a fabric cloth that would fit her comfortably. There were only a few so she tried electric and we still had trouble over concern for their large and wide size possibly not fitting in her room. Bryce worked hard to find a recliner to fit her needs. With my husband’s help, they found her 3 electric, very comfortable and well fitting recliners for her! She bought them and it took less than an hour! Now let’s hope delivery and set up go as well as the search and purchase! From The Brauns

Tanner Spooner was a huge help in our furniture purchase. Wasn’t pushy at all. Spent probably two hours with him and decided another day later to purchase fully. Ashley has been fantastic in the entire moving process. Even gave us a 15% discount for the multi purchase. Made sure from another order that our delivery would be free and tied to another one we are waiting on. Just all-in-all fantastic. Even the warranty on furniture, if not used, is refunded back as in store credit when it runs out. Pretty great store.

Bryce was fantastic to work with. Appreciated his patience while I took time to pick out my loveseat. Exceptionally happy with the quality and price from Ashley Furniture.

Experience was great. Told us what we needed to know and let us have time to decide if we like the furniture or not.

Thank you Alex, for the great service!

Tanner Spooner was fantastic to work with. My husband and I were very particular with our wants and needs in a new living set. He brought us all over the store with patience to meet our requests and was very knowledgeable. He didn’t waste anytime trying giving us the long boring sales pitch. Highly recommend working with him for your future needs.

Alex B was very helpful! My wife and I needed a couch and he showed us options and guided us to a good decision. Great experience

Alex was an awesome consultant! It was great to visit the store twice and have him remember my wife and I as previous shoppers!

Matt was very helpful!!! It was a great experience.

Teri was very knowledgeable and helpful.

Alex was a huge help in finding a couch that worked perfectly for our home. He was attentive and made the whole process easy to follow! We will definitely returning in the future!

Tanner did an excellent job understanding what it was we were looking for in a family room set and was able to point us towards items that would meet those needs. Great follow up, scheduling and tracking of delivery. Quality furniture at reasonable prices. 👌

Great experience! Alex and Tanner were extremely professional and helpful throughout our entire furniture purchase.

Had 5 star service from Josie at Ashley Furniture in Rochester! I am very pleased with the choice we made. Josie was very helpful in her suggestions and a pleasure to work with. The entire process from the sale to the delivery was seamless!

Wonderful Teri great help

Khalid was super patient and was very knowledgeable regarding couch designs, comfort, and affordability. He helped me greatly with understanding the benefits of choosing a couch that would be most durable, pet/child resistant, and that I would be satisfied with the most in the long term. I had a lot of troubles deciding between couches and he provided superb insight and I left very satisfied with my purchase. Would definitely purchase from here again and recommend him highly to indecisive buyers like myself!

Great customer service with our salesman Alex B. Didn't pressure us into extended warranty like some places do. We will certainly enjoy our new power recline loveseat!

Tanner Spooner was patient and amazing. I’m moving from New York and he made it easy and went above and beyond I recommend tanner to anyone in the Rochester Mn area to TANNER SPOONER

Excellent customer service! Khalid was knowledgeable, professional yet personable with a great sense of humor!

Teri Mcshan Hilfers I’m so glad to meet her work with her she always helps me with anything I need and she communicates every well if she here I will always come to her she presents working with me and my friend one thing I like but her is she patient and calm

I recently needed to furnish a two bedroom in Rochester quickly. Alex Black worked with me at my convenience for 5 days to get to a fantastic outcome! Tanner is great too. Congrats to the Rochester team!

Khalid was very helpful and knowledgeable. Great service.

Great service!

So happy with my new mattress purchase. My husband and I have different mattress preferences so finding one we can agree on that can be hard. I switched to something firmer for my back pain, yet still soft enough to be cozy. Matt B. helped us through the process. He's very knowledgeable and easy to talk to. Go see Matt!

We went to the Ashley store to find a new recliner. Matt Buecksler was very helpful and knowledgeable about the chairs we were looking at. He is such a great salesman we ended up buying 2 chairs. We will definitely be coming back and work with Matt when we need more furniture. Hope Ashley knows what a gem they have with Matt. Brenda

Tanner was extremely helpful with our purchase today. He did a great job of listening to what we were looking for and finding exactly what we wanted.

Tanner Spooner was absolutely amazing! He was so knowledgeable and friendly. He made my shopping experience wonderful. Best customer service experience ever!

I went in and Josie greeted us, gave us really helpful tips and information. After we walked around a bit, one of the last ones I sat in I knew it was the one. But, still keeping my options open I went to two more stores and within a couple hours after I called back and ordered the one that sold me. It was great customer service and I can’t wait for it to come!!

We were looking for a couch and loveseat. I needed something that would be helpful for my back issues. Alex Black directed us to a wonderful set. I am very happy with his knowledge of the furniture and patience with us. I will be using him again in the near future!

I purchased a couch and love seat from Ashley. Alex Black was great to work with as he was very helpful throughout the whole buying process. I recommend working with Alex for a truly wonderful furniture shopping experience.

This message is for both Matthew Buecksler and Tanner Spooner. Thank you so much for the wonderful service. We are looking forward to sleeping in our new Tempur-pedic beds. We appreciate the time both of you took to help us with the pricing, information, and delivery. Thanks again for the great service!

Khalid was very helpful

Tanner is the best! We’ve bought from Tanner back in 2022 when we first got married and now we are buying from him for our new house. He is great at showing us the new inventory and never pushes for a sale.

We have worked with Tanner for years and he has always helped us find the best furniture at the best prices. He has helped us furnish our apartment and now our home. Tanner and Ashley furniture has always treated us right and we will always buy from him.

Mariah did a great job at showing me options of furniture that will be able to handle the critters that inhabit the house!!

Khalid was very friendly and extremely helpful in helping us find everything we needed today!! He got us the best prices and was very knowledgeable in everything! Always go to Ashley! Trust their staff and knowledge 💯!

Tanner Spoon could not have been better to work with! We came in not knowing exactly what we wanted and in under an hour we left with the perfect recliner!

Josie was great to work with, super helpful. Definitely recommend.

Great customer service, knowledgeable.

Great service and awesome deal!

Alex Black was very friendly and knowledgeable. We were in and out fast and found almost exactly what we wanted

Josie was very polite and made sure she found the right furniture style of my choice. I love how she didn’t forcefully encourage me to get something I don’t want but accepted my wishes. I was very impressed with her sales skills and decided to purchase my furniture set within the same day! She deserves a raise for her customer service skills! You go girl!

Matthew buecksler was very helpful. We will definitely look for him in the future when we come to buy items. We came in for a mattress and he helped us find the one perfect for us, but he also showed us others so we could make an informed decision. Definitely will go back. And will ask for him.

Alex Black helped me so much with buying my first couch! Very friendly and very helpful and candid!

Teri was outstanding. We came in with an unusual request and she helped us with an open and positive attitude. We found exactly what we were looking for.

Love the new couch , looks amazing in our living room sorry no pictures, delivery guys did a great job with setup and very respectful as being careful when carrying in and watching walls and floor so not to scuff them, this is the second sectional I have bought from Ashley's one upstairs and downstairs would definitely recommend this place THANKS TEAM ASHLEY...

Bryce Crowson was incredibly welcoming and helpful! I knew what I was looking for and he was able to help me find it, assist with my purchase and leave in a timely manner! He was patient with me and answered all of my questions! We love our Ashley furniture!

We had a great experience with Ashley Furniture. They were helpful but also gave us our space in store, answered all of our questions, and communicated well throughout.

Loved the inventory, had stellar customer service!

Mariah and Teri were both fantastic. They assisted us with the purchase of our couch and made the process easy and enjoyable. Would def recommend this store as the staff is great and the store has a lot of nice options!

Tanner is awesome. Helped me pick out my couch, oversized chair, and bed within my budget. He was also very helpful by text with any questions I had. Highly recommend!

Tanner S. Was extremely helpful in assisting my family with the purchase of our new couch and rug. Went in absolutely sure I did not/couldn't afford the warranty agreement and he proved me wrong! Very excited about my new furniture and rug. Thank you again!

We worked with Alex Black and he tirelessly showed us all the inventory, was extremely knowledgeable, friendly, and professional with us. The Manager, Tanner, also answered questions. We ended up buying chairs and table and we honestly trusted these 2 guys, so we never checked others stores. Theresa was instrumental in helping us plan all of it. We won’t go anywhere else! Thank you!

Tanner was super kind and helpful in my decision making process. Tanner took the suggestions of what I was possibly looking for and provided me with options that fit my wants and needs. Not only was Tanner helpful, but kind and understood the importance of letting me take my time, but also kept in touch to ensure I didn’t have any questions. He got me a quote, got my items ordered, and had been keeping me updated on the anticipated arrival. Would recommend going to see Tanner! I will definitely be back to see Tanner when I need furniture again!

Alex Black was incredible - best customer service around!!!

Bryce was extremely helpful and took us through the entire store multiple times as we picked what would fit our needs. He even knew most of the dimensions off the top of his head. Talk about making our lives easy! Get this guy a raise!

Khalid Muhumed was really helpful good guy.

Had a wonderful experience with Tanner Spooner. He was great at listening and showing us the recliners and price matched them. Nice guy and not at all a pushy salesperson; my kind of service! Great deal on a mattress too. Took them all home on the same day!

Worked with Alex Black today and he did a great job at Ashley Furniture in Rochester, MN. I didn’t feel swarmed but felt well taken care of with my many warranty, white glove, etc questions. Very excited for my new couch. Also big fan of the Mayo discount offered and the Presidents’ Day sale prices.

Matt Buecksler was great. Helped find what we were looking very quickly.

Really happy that Tanner was very accommodating to my style of furniture I was looking for! Thank you all so much!

Bryce made my shopping experience phenomenal! I walked in and told him exactly what I was looking for and he showed me three models that were available. He narrowed it down to the right size, color, and fabric style within minutes. The entire process took under 10 minutes, including setting up delivery and payment. I would highly recommend Ashley furniture in Rochester, Minnesota for all of my furniture shopping needs.

Customer service was top notch, communication was great! Smooth ordering process and quick delivery!!

Tanner was great! Very helpful, no pressure and price matched their online price. Will definitely purchase from Ashley again!

Absolutely LOVE the Rochester store. Tanner and Terri were very helpful to us in finding the right furniture for our home. Thank you to them for making our shopping experience excellent!

Bryce helped us find the perfect couch! No pressure to buy anything and answered all of our questions! We couldn’t be happier!

Tanner was super helpful and accommodating during our recent shopping experience!

I worked Tanner and he was SO helpful, responsive, and kind over the phone. He helped me with finding the exact furniture I love and the prices of each item, even though I was located all the way in California. Any time I had a question or comment, he responded extremely fast and was so flexible with me. Highly recommend working with him and Ashley Furniture in Rochester!

Alex B helped us out a lot and was very friendly

Matt Buecksler was great, helped us decide on the perfect mattress.

Tanner was a joy to work with!

We were recently in need of a new bed and went into Ashley and worked with Tanner S. on the finding our new bed. Tanner could not have been more helpful form start to finish, and got our new "Purple" bed set to us within that week. Not only did we get a great new bed, but are excited to get our new sectional we ordered for our basement. Thanks for the great service Tanner, your have our highest recommendation. Dan & Holly F.

Tanner was so good at customer service support.

Tanner Spooner was the best! Sold me my whole house gave me the best service. From answering questions anytime to making sure my product was in my home 3 weeks faster then expected. Tanner was amazing

Highly recommend asking for Bryce when you go to Ashley. He was very helpful, and he had great recommendations for furniture pieces when I described the space I was decorating. Bryce would even move pieces around so that I could see what they looked like next to eachother. Bryce went above and beyond, and I had a great shopping experience. 10/10 recommend Ashley Furniture.

We had the BEST experience at Ashley furniture store today thanks to Alex and other the Ashley associates. We are so excited to enjoy our new sectional!! We went to 4 other furniture stores and came back to see Alex at Ashley furniture. Thanks, Alex!

Khalid provided excellent customer service from the moment I walked in the door. He was receptive to questions, had great knowledge of products and provided valuable feedback to help in my decision making. I would highly recommend him.

Tanner S. helped us pick out the perfect loveseat. Tanner was ver helpful, attentive, and gave us a wonderful experience. Will definitely be coming here in the future!

Tanner and Matthew were so amazing!!! They were so friendly, kind, and you could tell they truly cared for their customers!! They had great recommendations and were so knowledgeable about their product! We will definitely be returning and asking for either or them for assistance!!! Even the workers who were not helping us were super friendly and greeted us with amazing smiles! Thanks for everything…you guys were fabulous!! We WILL be recommending this place to our friends and family. TANNER & MATHEW ARE GREAT!

Great service thanks Kelsey

I had a wonderful furniture shopping experience with Bryce. He went above and beyond my expectations! He helped carry different coffee tables around to see what looked the best. Can’t beat their prices around town!

I had an absolutely wonderful experience working with Bryce at Ashley Furniture! From the moment I walked into the store, Bryce's warm and welcoming demeanor put me at ease. Bryce's dedication to customer satisfaction is evident, and it made my furniture shopping experience truly exceptional. I highly recommend working with Bryce at Ashley Furniture for a seamless and enjoyable shopping experience. Thank you, Bryce, for your outstanding service!

This was my second visit to our Rochester Ashley store this month. The staff is friendly and welcoming, and our sales person. Bryce was an absolute blessing to work with. It is great to see such a polite young man, working in a sales position! Will be back again, and recommend to everybody!! Thank you

Tanner is the best and he is willing to stay late to give us the best experience for buying for our new home thank you Tannet

Tanner was SO helpful and patient with us as we’re new to this process. Highly recommend shopping with him!!

Tanner was great! He was very knowledgeable about the products. We had a hard time making a decision and he was patient and didn’t pressure us into a purchase.

Ryan was so helpful, knowledgeable and friendly to us. Will be back for sure!

Tanner is the man!! In and out with a new couch within 30 minutes. Best salesman in the Rochester area. 👍

#tanneristhebest

I had to return a sofa and chest, the sofa was so uncomfortable, was nothing like the floor room example, the chest looked like they dropped it. I ended up keeping the living room chair even though the back corner seam was unraveling, I was able to pull the string through and tie it. The only thing that was okay was the ottoman.

Purchased a leather match sofa and loveseat set. Site says cushions/back (where you sit) is real 100% leather. It peeled where you sit. We got a replacement. The replacement is peeling in the same spots. Real leather doesn't peel. Ashley Furniture probably got cheap and used the vinyl match for entire sofa! Not what we paid for or were promised and now we are stuck with a couch that is peeling! Would not recommend Ashley products to anyone! This is fraud and deceptive business practices!

Tanner was great to work with and was extremely helpful in working with us on pricing. Highly recommend working with them! Tons of options and a lot of helpful people!

Rachel Thissen was amazing to work with. She was very helpful and very patient with us in our decision making.

Upon entering the store with the intention of browsing for furniture, I was immediately approached by a lady at the front door. I politely informed her that we were only there to look around and get a sense of the available options before making a purchase decision. However, she seemed to disregard our intentions completely and adopted an unnecessarily confrontational and rude attitude. Her refusal to accept that we were merely browsing created an uncomfortable environment. As we were making our way to the other side of the store, she approached us again! Persistently making rude remarks. I wanted to leave as soon as possible. Her demeanor was unbecoming of someone in a customer-facing role.

Randy was a champion. I told him what I was looking for and he took me immediately to exactly what I needed. No BS, perfect salesman.

Ryan was the best

Friendly and personable. Teri and Randy were super helpful in finding exactly what we needed.

My boyfriend and I recently visited Ashley shopping for a new sectional. Randy and Ryan helped us out and the service was wonderful. They were attentive to our needs and efficient as well. We found exactly what we were wanting for a great deal! Head over to Ashley and be sure to ask for Randy or Ryan and you will be taken great care of.

Tanner and Bryce we awesome, evening loaded the furniture! Great service!

We spent two days and about 8 hours going to every furniture store looking for a sofa for our new house and were about to give up. We decided to go to Ashley and found the perfect one within 30 seconds of being in the store. Tanner was super helpful helping us get the sofa ordered. We cannot wait to get it and ourselves settled into our house.

Wonderful experience. Khalid was fantastic to work with, attentive but left us to explore options and right there when we had questions or needed to price options. Would highly recommend working with Khalid if you’re in the search for home furniture needs in the Rochester area.

My first time actually checking out Ashley furniture store. They had so many great options for reasonable prices. I enjoyed browsing through their showroom. They also give Mayo employees 40% off which is great! Would love to come back and hopefully leave with great staple pieces.

Khalid was so wonderful helping us today. He gave us so many helpful information, showed us all the options, and kept what was most important to us in mind while showing selections! :)

We had an amazing experience with Ashley Furniture and Teri McShan-Hilfers! We bought a sectional about three years ago, and although I rarely spend the money on extra warranties, this time I did. I am so thankful. We had a very unforeseen mishap with one of the pieces. Guardian Protection came thru with the full reimbursement of our original cost. Teri worked extremely hard to get us the best deal she could on a replacement to bridge the gap between what the cost was three years ago and the cost increases that even furniture has experienced recently. We finalized the purchase of a replacement today with delivery scheduled next week! Thank you Teri and Ashley Furniture of Rochester, MN. Five star experience!

Absolutely love our furniture from here! For the last 4 years Bryce has helped us find the perfect things to furnish our house from mattresses to dressers to couches. We will continue to come here because of the quality and Bryce.

Jordan was very helpful and informative while assisting us in making our purchase. He took the time to answer all of our questions and did everything to make sure our buying experience was posative.

Got a really nice ottoman from the clearance area! Tanner was at the front to greet, assisted us with carrying the ottoman, and ring us up. He was very helpful to not only us, but other customers ensuring everyone was being helped!

It was a real hoot working with Khalid Muhumed highly recommended!!!!

We had Randy as our sales agent and we bought a mattress that didn't work for us after a month. We went back to explain to Randy how it wasn't the right mattress for us and he was very understanding and helped us pick out a new mattress to replace the old one with lots of good information for us. Randy was friendly and got us what we needed within 15 minutes. My fiance and I will continue to come back for our furniture. I recommend Ashley Furniture.

Tanner Spooner I think that was his last name. Very helpful and let's us shop,but always check back. Answer our questions and new his product.Very good customer service.

Jordan and team helped quickly fix an issue customer service wasn't communicating well with us about! Highly recommend!

Khalid Muhumed, the salesman, was phenomenal! He really made the experience enjoyable for my husband and I. When we were having issues deciding between dressers and my husband wouldn’t tell me his opinion, Khalid told me the differences between the two dressers. He was very informative, but he also didn’t pressure us and make it feel like we absolutely had to buy something. He made my husband and I feel welcomed and allowed us to look around, until we were able to narrow down the decisions. I would HIGHLY recommend Khalid & Ashley’s!

Khalid was great! Good selection in the store, got some insanely good deals today. Thank you!

I’ve bought many pieces of furniture from Ashley Furniture. Some of it is adequately built most of it is nice looking. I have a dresser that looks great but after a few months use the glides on the drawers started falling apart because it was built with super cheap drawer glides. I have a beautiful lamp that had to have the switch replaced after two years of light use. It’s annoying as hell. $20 more in dresser drawer glides and $10 more on a better lamp switch. Things like this have kept me from ever going back to Ashley.

Tanner S. was very attentive, personable, and had a zero pressure sales approach. He really listened to what we were looking and showed us many options. Will absolutely be a returning customer for him.

We had a great experience at the Rochester store with Tanner. He was knowledgeable on all the products and very helpful in finding us the pieces we were looking for. We will definitely be back! Love our new dining room set!

Teri was patient and knowledgeable during our 2.5 hour visit to the store. Furniture can be a large investment. We appreciated the patience as we priced out several options!

Nice store, sales staff have been good to work with and prices seem decent.

Khalid was amazing! He helped us find what we were looking for.

Had a great experience and was helped by multiple associates particularly Khalid who were all kind, good humored and not overly pushy. Will definitely shop there again.

Justin did an amazing job. Amazing products and even better customer service!

Great interaction with the staff! Kind and helpful in every aspect! They were able to get us what we needed and we were in and out so fast! Shoutout to Justin!

Bryce helped me find the perfect couch! He was thoughtful, knowledgeable, patient, and sincere! If I ever need another couch or mattress, I’m coming back.

We just had the best experience at Ashley furniture! Bryce was incredibly patient with our little family and walked us through a wide range of sectionals and didn’t shy away from showing us couches of all price ranges. Really knowledgeable and friendly and an all around great experience. Thank you!

I purchased a chair from Ashley store in Rochester earlier this year. The service was excellent and they had a wide selection to choose from. The prices were fair, and as a mayo employee I was able to get quite a large discount on my purchase. The shipping cost was a bit much, but Tanner, the sales rep who was assisting me, offered to drive the chair over to my apartment free of charge. It was incredible to have him offer that service, he really went above and beyond!! Would highly recommend purchasing your next piece of furniture from Ashley’s and working with Tanner to get the best experience!

Tanner was super knowledgeable, honest, and very helpful in finding the perfect new furniture arrangement for our living room. Unfortunately, our couch wasn't put together properly went it arrived, but we called Tanner again and he was able to help us fix it with a simple text message and picture. We will be coming back when its time to upgrade the next room!

Khalid was efficient and very kind, great visit today!

Had great experience totally recommending Tanner Spooner as your sales person in Rochester MN!

Tanner Spooner was very friendly and professional. A great experience.

My family purchased a full sectional couch and a queen size bed frame with integrated drawers this year. The sectional couch arrived with one end of the frame broken. As we put the bed together, the interior wood frame was the cheapest plywood I have ever seen. The plywood was delivered already splitting apart from the laminate and incredibly fragile with splinters coming off of it. Part of the framework did not fit the construction of the bed and I had to manually shave parts of the interior wood away in order to get it to fit. Much of the hardware was also falling out of the wood. The drawers on the bed contain handles that are attached by screws. As we put the handles on, we discovered that half of the screws were already stripped. This is the poorest quality furniture I have ever purchased. An IKEA bed would have been much better quality. I can't believe I spent $1,000 on just a frame for a bed with this many problems. Absolutely horrible and I will never buy another piece of furniture from Ashley.

Randy and Brad have been great to work with as we purchased our furniture recently. They were very attentive. The furniture is very high quality with the great prices- you can’t beat that! The delivery crew was very efficient as well and were very careful when they were bringing the furniture in to the house. Highly recommend Ashley for your furniture needs :)

Tanner Spooner was a great help! He was fast and very helpful with everything! Thank you guys!

Khalid and Randy were wonderful to work with. Very accommodating to my needs. Very friendly and customer oriented!! Thank you so much Ashley Furniture for a very smooth transaction.

My son is relocating to Rochester and we were looking to complete our purchase before his arrival. I called and was placed with Tanner as our sales representative (I was very happy after reading other reviews about him). Tanner did not disappoint--he made this move extremely easy and he went above and beyond to accommodate us. He came in on his off day to check item availability! Within days, our purchase was complete and scheduled for delivery. I would highly recommend Tanner to anyone in search of furniture or relocating to MN and looking for an easy stress free move. Tanner was a true gem-- professional, prompt, and efficient.

You just can’t top the service flexibility that was provided by Brad and Randy!!!! We were in a time crunch and the two of them pulled together options that met our need. You guys rock, thanks!!!!

They refused to allow me more than 7 days to return loveseat due to ongoing medical problems I have. Today they picked up the item financed at my bank disallowing me a full refund over $1800. Their instore credit does not apply to me. BAD BUSINESS.

Do not order furniture here. I had two dressers that were suppose to be delivered to my house. I needed to take my child to the doctor unexpectedly. I was tracking the furniture delivery time on the app they give you and according to the app I would be back in time. They showed up 30 minutes before the app was showing and when I said I would be 15-20 minutes they wouldn’t wait. They dropped the furniture off in our garage for my husband and I to drag up 2 flights of stairs. I was home 15 minutes after our phone call. I called the manager asking for my delivery charge back and he wouldn’t do it. We were told the furniture would be delivered inside. “Sometimes the app is off.” They also refused to come back to help us get the furniture inside. I won’t be ordering furniture here again. Things happen unexpectedly and you think people could be a little more understanding and flexible.

Tanner was so easy to work with. He was knowledgeable, friendly, and quick. Highly recommend!

We picked up a furniture set and a dinning room table. Tanner did a fantastic job. The first time I stopped in there. He did not waste my time, asked me what I needed and guided me to what I wanted to see. While knowing I wasn't buying that day with out my wife! Second visit Tanner knew what we were interested in, showed us what our options are for the second time! Very patient not pushy at all. 5 star all the way around. Highly recommend. Definitely will be back. Thanks Tanner!

Jordan T helped show us around the store to help with a couch and dresser while we had a 2 year old with. He was helping with the toddler as well as walked around the store multiple times for us while we were unsure. He helped tell us about fabrics and wood constructions of the products and even went over every benefit of the protection plan with us. We walked out with a couch, dresser and gold plan.

I appreciate that sales associate Tanner Spooner went above and beyond to help me get a bedroom set that was not in production any longer. We got the bedroom set and it's gorgeous! Mr. Spooner's diligence means the world to me. Thank you for your service! Always great service and nice merchandise at Ashley Furniture Store, Rochester MN.

Been buying our furniture from here for around 10 years now. Always love it and someone is always there to greet you at the door.

Tremendous customer service by Tanner!!

Went there yesterday to purchase mattresses for our kids new bunkbeds!!! Bryce was more than helpful and showed us more than what we wanted!!! He suggested what is best and didn't feel pushy at all!!! He was honest with his recommendations and was a great help all in all!!! The store and other staff was great also!!! Definitely shopping here more in the future!!!! Friendly staff and great selections on items!!!!

I had a great experience at this location. Khalid and the store manager when above and beyond to assist me and answer my questions. Khalid was the salesperson that helped me and he is very kind, respectful, and patient. Thank you for great customer service!

Great service!!

Amazing service

I went in to look at a mattress and a few other things for my new apartment. I was helped by the manager, Randy, who was extremely efficient in finding exactly what I needed! Not only did he clearly know his stuff (I had a ton of questions), but he was also a funny guy! His easy going personality and humor made the atmosphere very welcoming.

Excellent service as well as furniture selections.

My parents came today and they were greeted by Lukky and he was great employee that was willing to help and he was respectful and professional when helping my parents. He was truly helping them and searched to find what they needed.

My husband and I went to Ashley's furniture hoping to find some nice pieces. We were immediately greeted by a very nice young man, Tanner. There was no pressure from him. We changed our minds about a million times and his patience never subsided. I highly recommend Ashley's and a very nice salesman, Tanner! This is the Rochester, mn store.

We went in just to look and we’re greeted by Tanner. He asked the right questions and brought us to the right sofas. He didn’t pressure the sale either. I liked how honest he was about anything we looked at. That Saturday turned from just looking to very expensive. Love the furniture. Can’t wait for the bedroom set to come this summer.

Our sales lady, Jordan Hong, was wonderful to work with, she was patient, kind, and was not at all pushy to make a sale. She was able to answer all our questions, and gave excellent costumer satisfaction. Thanks Jordan for helping my husband and I find our couch.

Jordan Hong, it was great experience with you! Your an amazing sales lady ! We will definitely be back to Ashley Homestore !!

We worked with Jordan and she was great! Would highly recommend her and the rest of the staff!

Teri H was amazing to work with!!!

Found the perfect chair 5 minutes from the entry.

Very helpful.

I have bought from Ashley multiple times and they have good quality furniture but the delivery time frame and there update on when the furniture will be there is 3-5hrs. This is the last time I will buy from this company! As there need to find a better way to deliver product to the customer.

Very bad service I wait more than 3 months to receive my furniture and the people that deliver the furniture very rude I

Nice store , lots of choices, staff was very helpful.

My initial interactions with the floor staff was great. Unfortunately, the wrong item name was written down for me and ultimately ordered. When I got my items home and realized they were wrong, I contacted the store where I was questioned about my items and that maybe what I ordered just looked different at home versus the showroom because of their lighting. (I ordered black nightstands and was given a very different color and model). I was further told that they didn't even have such items in the store to which I had to describe to them their furniture and the location to find it in their showroom. Ultimately the correct items were ordered and received a week later. When I went to pick up the items (after I had already paid for now both sets of nightstands) - I was told that I still owed them more money. Luckily I was able to show them my receipts and credit card charges for the items and it turns out, they actually would need to refund me as I had in fact paid for everything. I was told that I would receive a return call the next business week and I asked to be contacted by the store manager. Of which never happened. Luckily my credit card did get refunded but again with no further follow up or communication from the store.

Lots of staff, one asked if I needed assistance. All others were sitting on the furniture. At least go sit in the breakdown.

Recently I was lucky enough to find a sectional at Ashley Homestore in Rochester, MN. Randy, the Manager, was AWESOME to work with. His professionalism and expertise made me very comfortable with my purchase without seeing what I actually purchased. He was able to locate the sectional, that was out of stock. He went above and beyond!

I dealt with Randy, the store manager and mattress salesperson, again today. I’ve not had positive experiences with him in the past. Today was no different. The greeter walkie-talkied him to tell him I was coming back to his department looking for mattress protectors. He left with a coworker as I entered the department. Not a big deal. I expected him to help me when he returned. Instead, he didn’t acknowledge me or say that he’d be back to help me, and he just left the department again. After a minute, I followed him to the storeroom door he went thru and waited for him to come out. When he did, I told him I’d been waiting and asked my question. I got the item I needed, and not surprisingly he was all nice and helpful when I picked up a comment card at the register. Not impressed.

Jordan H. was the consultant that assisted me . Patient , informative, suggestive, and a pleasure to work with and to have help me find my perfect living room piece for our family. I walked out with a beautiful new couch & chase piece that I melted in to . I’m in love with it . Thx Jordan! I’ll be back!

Jordan was very helpful and friendly, the whole experience was quick and easy and we found exactly what we needed

I went to the store looking for a new recliner and noticed a powered reclining loveseat in the clearance section. The salespeople were very friendly and helpful (and so were the people in the warehouse/loading section) and they got me taken care of and loaded up right away. Ashley will be my first stop when I look for furniture in the future.

Georgie was the most amazing sales professional I have every worked with. Randy the manager was also a big help!! Thank you for the great service! We are looking forward to our new bedroom set! We will be back for future home furnishing needs.

Bryce was very knowledgeable and was able to answer all of our questions. He was very patient, professional and let us take our time to make the right decision. We will definitely be coming back. Great products and service!

Randy did such an excellent job helping us pick out chairs for our dining table

Great place to shop. Was able to get my chair within the week vs 3-6 months. Service was very pleasant and helpful. I ended up returning the chair and that was an easy process. I will go back.

I’ve been working with Jordan for months and it has been a huge pleasure! She goes above and beyond to find what I need for the best price!! I will be sending everyone I know to her for their furniture needs.

My wife purchased a new sofa and love seat from Asley's Rochester MN store. After delivery, we discovered damaged wood under the undamaged shipping foam. The damage obviously occurred in the store but items were sent out anyway. The store agreed to refund a portion of the purchase price to compensate for the damage. A check would be mailed within seven days. That was months ago - still no check. Not the best customer service.

Randy Moreland was wonderful to work with. We went in knowing what we wanted & he showed us the items we wanted to see (nothing more and nothing less and NO pressure at all). If you’re looking for a no pressure and pleasant shopping experience…ask for Randy!

My daughter is in the process of moving to Rochester, MN and literally needs everything to furnish her home. We’ve been to Ashley twice this week and have had great experiences both times. The staff was friendly and knowledgeable. They listened to our needs and guided us in the right direction without trying to sell us on things that we didn’t need. We walked out of the store 15 minutes ago, having purchased a mattress and box spring and we couldn’t be any happier. Thanks Randy!

Hanna was phenomenal at helping us find just the right sectional! The ordering process was easy, the delivery was very timely, and we love the couch. The only disappointment was that the couch frame did not have screw holes for the legs of the couch. We had to drill the holes ourselves and then could attach the legs.

Disappointed with delivered day and bad quality in my items i buy many broke

I very disappointed because jordan said all my items are be delivered together and she call me to let me know my items are be ready to pickup if I want to be delivered i need to wait 1 more week please if you promise something be sure that happen thanks

Randy was amazing. Didn’t try to upsell us, listened to what we were looking for and showed us exactly what we had in mind. Excellent customer service!

Went there to get a couch last Friday and Jordan was very helpful. She went above and beyond to help me get something to fit my needs. She was very knowledgeable, friendly, and patient. Definitely great place to buy furniture.

Randy was wonderful to work with!!

Jordan H. was wonderful to work with! She answered all of our questions and helped us find just what we needed. We would happily buy with her again!

I just received my new sofa and love seat. I love them, so comfortable. The delivery guys were very polite, thank you.

(Translated by Google) They have a little discount store in the back of the store. Good household items and great affordable prices. (Original) Tienen un pequeño almacén de descuento en la parte de atrás de la tienda. Buenos artículos para el hogar y excelentes precios accesibles.

Just ask for Randy.

Hanna L was just amazing. We found exactly everything we wanted. And the prices were outstanding. Bought a sectional from the clearance area for a steal and a bedroom set and a dining set. And they do have Ashley brand mattresses which saved us more money but gave us the quality too.thanks to Randy the store manager. Im just very very satisfied. Cant wait to see all of it in my new home. 5 star Ashley, exceeded my expectations!

Bryce Crowson IS AWESOME I EXPECTED TO SPEND A CERTAIN AMOUNT HE SAVED ME 1500 AND I GOT EVERYTHING I WANTED ALSO HE'S SO FUNNY AND NICE!!!

Great customer service, and price on the dining room table. We got our order within a couple weeks and it looks amazing. I would recommend them to anyone.

We want to say a BIG Thank You to Customer Rep Jordan! She was very attentive to what we wanted and more than happy to answer all of our questions. I look forward to working with her again as we prepare to decorate our new home. It's nice to have someone who is not pushy or aggressive, trying to get a sale. She showed genuine interest in our purchases and what we were wanting to do with our house. Thanks Jordan!

Very nice experience, easy to work with.

Will never shop here again, the worst customer service ever.

Friendly staff

Excellent customer service experience and that won us over. Our sales person Jordan helped us choose the best options for the furniture we needed. She helped us find a new living room group and bedroom group. We have always shopped at Ashley Furniture and our last visit was the best one ever. Highly recommended.

Just walked in ready to buy, one sales person was sitting on a sofa with clipboard and phone, another a few feet away from the other. My son and I got the stare down but neither greeted up. The lady standing walked away and watched us a bit. We walked around for a few minutes then decided to walk out. This was our 4rd furniture store stop today, and the most unwelcoming place we stopped.

Huge store! Great furniture

I had an amazing experience with one of the sales staff. I wasn't pressured into anything, which was great. Everything was incredibly easy. Our couch is holding up great with 2 young children who think they are gymnast.

Great customer service and personal attentiveness. Wide-ranging selection, lovely staging of each furniture set and great decor options. We really liked the salesman, his candor and individualized recommendations.

We have bought furniture from them many times previous. The last time we did we bought a 2500 dollars living room set to make room for our kid to play as she got older. Didn't even get a year total use out of our couch and it kept breaking. Couch was very cheaply and poorly made(didn't know until after we bought it). Now they refuse to replace it or help us in any way other than sending a tech to fix it for like 7-800 dollars out of pocket. Very disappointed and am going to switch furniture stores.

I recently moved to Rochester because of a family medical emergency and decided to rent an apartment. I went to Ashley's Rochester location to purchase furniture and the staff were helpful beyond my expectations. I know nothing about decorating and the sales person, Hannah, helped me pick out the perfect counter stools that perfectly matched the decor if the apartment. The store manager, Randy, also went above and beyond and actually assembled the counter stools because he understood my time is limited. The store is well organized and clean and I was constantly asked if I needed assistance by the staff. That location is a well oiled machine. Your company should be proud of the team you've assembled at that location. I would give them a thousand stars if I could.

This is a great furniture store that truly believes in customer service. We needed a leveling bolt when we moved and they found one for us. We were so impressed with their service we came back a few months later to buy a chair and were treated the same way. We will see them again, no doubt!

We will never shop at Ashley again purchased a sofa in April, it has broke 2 times. We were told we’d be issued a credit and to keep the sofa. Now are being threatened that they will turn us into To collections , if we do not return the sofa, which we would but they came here and did t pick it up. Nightmare to work with and Harold , the manager has been no help. Strongly suggest staying away

Was told I would have my bed set up and have help remove to move old bed out of my house due to being 9 months pregnant and unable to lift things my self . When bed arrived day of delivery they were going to just leave my bed outside and not help take old mattress even though extra cost of everything was paid for . Have had other issues in the past but after this and being told diffrent things by each person I refused my bed and am in the works of a refund. Most stressful process ever to get bed.

Love this store

Lots of selections and what you see is what you get

Although we did not make a purchase it was nice having a salesman actually show us couches in our price range and go over quality and features. Great team

Store to go GAGA over EVERYTHING!!!

We looked at mattresses at a number of locations before going to Ashley Home Store. We had an appointment and Bryce was our salesman. He was knowledgeable and very pleasant. He pointed us to the options for a hybrid bed, but did not pressure us. I was amazed that they had our mattress in stock, given our experience elsewhere. It was delivered and set up at no charge 4 days after purchase. We are very pleased.

Very inspiring but confusing. Too much stuff and under staffed. Today was overcrowded!

Buying furniture can be stressful. Landon Dybing did a wonderful job helping my wife and I find the bedroom set we could both agree on. I will definitely use them again in the future.

Wonderful staff, they are not pushy and they have great prices too.

The moment we walked into the store this young guy came at us asking us what we wanted to buy, when we said shelves for our daughter’s room he said that they don’t have anything like that and I guess he expected us to leave, we asked if we could go into the store and look around because we could see shelves displayed on the floor and he said sure. We then approached a manager who told us that many of the shelves are not for sale, when we pointed at the one we wanted and asked him if it we could buy that one because it had a price tag he said yes. We’ve bought 4 living rooms and dining set from this store over the years and we are greatly disappointed about the way they treated us. The only nice sales person is Hanna, she is always very attentive and we ended up going to her today because nobody else working there today seems to be in the mood to no bothered by customers trying to make a purchase. I’m sorry for the owners but they only have one good sales representative in that store.

Bought some nice new furniture. Great store!

Very helpful with resolving a Manufacturer's Defect on a bed frame. Thank you for stepping in and getting the problem resolved!

I didn't visit that store

I had a great experience with Bryce and he was extremely helpful & took his time. However, very rude customer service for a price match with another on a different day. Short remarks throughout helping me.

Happy to see them open. Moved from out of state n needed new furniture. Young man was very nice n knowledgeable.

Horrible customer service! Will not give them any business again.

The best store and the best customer service, a special thanks to London ,Rochester Mn !!

Very friendly sales and like that they have a big selection.

My girlfriend and I worked with Devin Funk. He was amazing to work with. He was very helpful, polite, respectful of your time and knowledgeable. He worked very hard to find us the best prices. He’s not pushy like other salespeople tend to be. I highly recommend working with Devin and look forward to working with him again in future furniture purchases!

Very helpful salesman!

Good selection, a staple for our furniture purchasing

Landon rocks!!!! He helped me find the perfect set of living room furniture. The check out process was quick and easy!

I went to Ashley Home Store from some friends say that they are good and have quality furniture and the staff are very good but its been two weeks now and I still haven't gotten my SOFA YET !!!!!!!and when I call they say it's on back order I kno I ordered a leather SOFA but REALLY WHAT DO THEY HAVE TO DO WAITE FOR A COW TO DIE OR PICK UP ENOUGH ROAD KILL TO MAKE MY SOFA!!!!!!! And now I'm told that they dont kno when my LEATHER SOFA MITE BE IN BACK ON NOVEMBER 23 WHEN I BOUGHT IT I WAS TOLD THAT I WOULD BE CONTACTED ON DECEMBER 5 SO I DIDN'T HERE FRO THEM SO I CALLED TODAY AND NOW IM GETTING THE RUN AROUNDI WAS TOLD MAYBE THE WEEK OF THE 16TH OR NEXT YEAR WHAT KIND OF PLACE DOSE THE TO A CUSTOMER WHO HAS PAID THEM A GOOD AMOUNT OF MONEY FOR A SOFA AND LEAVES THEM HANGING???????.I WONT NEVER EVER BUY OR SEND MY WORST ENEMY THERE EVER!!!!!

Ashley was great. The sales people were genuine and helpful. We had a problem with one of the pieces being too big for our space and the next day the salesperson helped solve our problem and order a piece that was better for us.

We had great service!

We came to this store in search of a TV stand that was at least 60 inches wide. As soon as we walked in we were met by Devin who walked us through the store and showed us all the TV stands that would fit our needs. After showing us, he left us to be able to wander and talk alone about which one we wanted. I appreciated that he took the time to spend with us but wasn’t pushy or slimy salesman-y. We now have a beautiful TV stand, thanks Devin!

They don't tell you that smaller pieces of furniture have to be assembled, and that there's no instructions to do so. Had I known that I would have gone somewhere else. If I'm going to spend $200+ on an end table I don't expect a DIY kit.

Exceptional customer service. We were greeted at the door and helped immediately. We needed a specific color and type of chair to match our other furniture and Landon was very helpful.

Terrible customer service. Will be purchasing a mattress elsewhere.

Nice place, lots to choose from. I thought they were a little high on there prices.

I've made 3 or 4 large purchases from this location just this year and had great experiences and we needed a new bed for my daughter so we went in to pick one out only to have an extremely rude employee snap at my 4 year old daughter about putting her foot up to climb on the bed when I was about to tell her to get down he snapped rudely at her. Definitely will never be back at this location. Extremely unprofessional.

My phone picked up a ADDWARE virus that posts full screen adds all day long interrupting what ever I am doing and waking me up all night long. I know that your company is not in the virus business but I find it hard to believe that they are advertising Ashley Furniture on my phone all day long for free. Since your participating in this harassing method of advertising I refuse to buy at your store and I would hope others would stand up to this harassment and not buy here either till this practice stops.

Got welcomed right at the door! We got our immediate questions answered and were redirected to the specialized consultant that we needed. If you are looking for great deals, amazing service, ask for Bryce! He's the man!

I walked in to the Ashley HomeStore in Rochester looking for a new wall clock. Tasha not only helped me find a clock, but she helped me with several other pieces I had been wanting to get. She went over and above by moving furniture around so I could see what it looked like with other pieces. She gave me ideas and made it fun! She never made me feel rushed or that she had other things to do. She made me feel like she was there just to help me. After I decided on my items, she turned me over to Devin to help with the logistics. And again, he was awesome. He helped me get everything finalized. I was picking up the items a few days later and he was very attentive to help me through that process by keeping in contact with me. The day I picked the items up they were all packaged and ready to go and Bryce helped my husband load it and was also very helpful. I would highly recommend Ashley HomeStore to anyone looking for furniture or home decorating. They will not disappoint. And again, thank you to Tasha and Devin for the extraordinary service they provided.

Nobody helped me out

I went in really not knowing what to get for a bedroom set but a young woman there gave me the most excellent service an pointed me in the right direction. I couldn't be more happier with the service an products

Went in and picked out bed set along with some end tables with an amazing rep named Jordan. Will definitely be making future purchases and requesting her hands down. Amazing job.

Everytime we go there, not a single sales person approaches or greets. Same experience again tonight.

In 2009 we bought our Temperpedic adjustable bed from Bonnie at Ashley furniture. She was excellent. She did such a good job. We still have the bed and I love it as much as the day I bought it. We stop in at Ashley periodically and Bonnie now works in the office there. I tell her hi and tell her we still have the bed and how good she did with us. Bonnie is an asset to Ashley Furniture Store. I will never forget her knowledge and expertise. Thank you Bonnie. I give you 5 stars!

Cheaply made expensive furniture. Did not like the selection and purchased elsewhere.

Couldn't believe the low prices and they offered a military discount! Definitely the place to shop.

Excellent customer service

People at this store have no interest in working

If I could give less then one star I would. Quality is very poor. Paid for delivery and when they showed up 3 of the five things where damaged. When they came back weeks later they did not bring all the right stuff. So I had to go to the store and get the rest myself after waiting another week or two. When I went to go pick it up they gave us too much stuff which they blamed on us because we went to the wrong door. Also, they will not come pick up the extra things they gave us. Instead, a guy named Randy says we have to come bring it back or they will charge our card again he was so rude to my wife that she hung up on him. We will never buy from them again.

Yes yes yes

Pretty good variety of stuff here. We were looking for end tables and a buffet table which they had plenty. We just didn't find one that fit our exact needs. When we first walked in we were greeted politely but wasn't harassed throughout the visit the gentleman did a good job of checking in to see how we're doing but never once felt like he was annoying. It's laid out nice where you can see pretty much everything in one round loop with maybe a dash through the center. We will be going back.

Great customer service. We were never pressured at all to buy anything. We worked with Jordan and she was more than helpful. If we buy more we will go back and ask for her.

Hilary provided us with amazing service when picking out a couch, which we got at a great price. I was struck by the difference in the quality of service we got here, compared with the poor service we got at other furniture stores.

Great customer service from salesman Alec, went there to look at recliner's. Alec greeted me at the door, he took the time to ask and find out what I was looking for and I got exactly what I wanted. Thanks again Alec.

On Tuesday February 5th my mom and I went bed shopping. The first place we went to was Ashley in Rochester. When we walked in we were greeted with a smile and asked what they could help us with. We described we were looking for a mattress and then they directed us to Bryce. Right when we walked back to the mattress area Bryce was standing up and ready to greet and help us with whatever we needed. He greeted us with a warm smile and asked to describe what we were looking for. The first mattress he directed us to was the one. I knew from the first time I layed on it. He had us look at some other options and try some other ones also. He gave us some prices and we said we would talk it over with my dad and let them know. Before we left he asked what we were doing the rest of the day and told us to drive safe because of the bad weather that was coming. He cared and wanted to connect with us and his customer service was AMAZING!!! We went to 5 other stores and by 2nd on I was shopped out. There was one other mattress that was a contender for the final pick. We went back to Ashley and layed on the mattress again to make sure that I still felt that it was the one. We sat and waited for Bryce to get back from his lunch break. Once he got back he welcomed us back and asked how we were doing. His customer service was over the top amazing and that I why I chose to by a Sealy mattress at Ashley. Not because they had the best deal but because I felt to most cared about! I would definitely recommend anyone to them and if your looking for a mattress talk to Bryce! He was absolutely awesome and I would go back to him any other time I need to buy a mattress!!! Thank you some much to everyone at Ashley for your help and customer service!! Thank you especially Bryce!!

We went there looking for a recliner and came away empy handed. The guy was not very helpful and kept trying to show us recliners we weren't interested in. There didn't seem to be much to choose from. Went Hom and a much better experience.

Excellent quality and prices in furniture and accessories. Outstanding customer service and financing.

Typical furniture store. Nice people. Got a good deal on a pair of rocker recliners.

The staff are great...thank you Hanna..The prices are right also..

I actually have an account at Ashley's and I purchased 2 pieces last fall that I've paid off. I'm very happy with the reclining Love seat and Dresser purchased. I also consider these pieces 2 exemplify the exceptions I refer to later in this review. I've been there several times. However, during my this visit, not a single person asked whether I needed assistance. The store wasn't busy and several associates were available. Yet I was simple ignored. 🤔 I was only browsing so I stopped and left. They are currently renovating so the store was rather messy and unorganized. Barring the exceptions, overall, the selection isn't as diverse as I'm accustomed to, the quality of their products isn't top of the line/high end and their products are decidedly overpriced. Nevertheless, if one can catch a good sale than one can walk away with a really nice piece of furniture at a fairly reasonable price. Unfortunately, the quality of customer service varies.

Good selection

We ordered a sectional couch from Ashley. We early stated how we wanted the couch to be removable pieces so we could put it the way we wanted in our living room. We were reassured by the saleswoman that it was removable and could configure the couches easily. We received the couch today and it is not customizable. Our saleswoman and delivery team had a obvious language barrier that seemed to be the problem in this transaction. Your team needs to be educated in your pieces and know exactly how every couch works before promising a product to your customers. We will be returning the sectional and taking our business elsewhere. Your vetting of salespeople needs to have a higher standard.

Got some great deals on Labor Day for furniture. Decent quality with lots of options

Very poor customer service. Customer service representative not very enthusiastic in dealing with customers. I don't know if these people are interested in business. I will let my family members, co-workers and friends not to even visit this store.

super

I came into the store to order a dresser and nightstand. When I entered and began browsing I was not greeted by any members of the sales team. I found this strange as Ashley Furniture sales staff are usually warm and friendly. As I continued to browse through the store no one greeted me. I would like to attribute this lack of service to employees that were tired towards the end of their shift. However, three Caucasian American families that entered after me and browsed furniture near me were greeted right a way. Instead of being greeted I was only stared at by the sales team including while I walked by the customer service counter. This experience was extremely disheartening. It is a shame to think that my business as an African American patron is not valued.

Our experience in the store was just fine. The sales lady was very helpful and we were pleased with our selections. However there has been poor follow through. We had our furniture to be scheduled a week and a half after purchasing which we thought was great! We have just moved to Rochester and do not have any living room furniture yet. We then got a phone call saying that our stuff was delayed a whole entire week. Which is fine. I understand sales and that sometimes things happen. They told me it would arrive no later then the end of the following week. Then I got a text in the middle of the week saying the delivery guy would be over in 15 minutes. I called because I knew our stuff supposedly was not in yet. They had me talking to people in the showroom and then in the warehouse, they blamed it on the driver for being confused. I called today because I hadn’t heard anything, and it is supposed to be arriving tomorrow. They informed me that it was yet again delayed another 4 days. What frustrates me more than anything is that no one called me. I am the one that has to keep calling to check up on things. Our furniture has now been delayed 2-1/2 weeks from when they initially said it would be delivered.

I had an amazing experience - all of the staff was very helpful and really took the time to figure out what I was looking for! I was able to work with Hannah to pick out a perfect sofa set for my apartment and she walking around the entire store with me to help me pick out an accent chair and matching pillows. Picking out a mattress was also very painless. I was here during the Memorial Day sale so prices were excellent!

Beautiful furniture...low pressure sales.

Great selection, great prices! Summer was so helpful and nice to work with. Will be shopping there again.

Showroom sales was great and personal and then after the service went down. It was delivered on a cold rainy day so after they left we noticed the backs of the coaches had no wrinkles and one of the recliners didn’t close unless you slammed it. We called and they agreed to come out. The rep told us that is how you close it and tried to use a blow dryer on leather to set the huge bulging wrinkles out of the back couch and reclining chair. After she left, I called the Rochester office and they transferred me to headquarters to let them know what had occurred as they were surprised also. This was also two weeks after she was initially to come as they say she was to arrive at 10am they called me at 9:45 to tell me she wasn’t coming as she was sick. So I wasted 1/2 off work and had to take another. They ordered new furniture and was told a morning delivery and when they called they said it would be an afternoon delivery instead. The hassle to get the furniture exchanged out has been nothing but a headache and hassle. They customer service and scheduling has LOTS to be desired! I would not go back based on the service and delivery. We have purchased from another big company in town and have NEVER had to jump through so many hoops based on their schedule. There is NO customer service or appreciation!

My experience picking up a mattress I purchased was not great, but the store manager, Lori Zavala, responded to my concerns in such an understanding, kind way. She went above and beyond to make up for her employee’s mistakes.

Website is garbage. Freezes constantly. Guess I won't shop their products.

furniture delivered was broken, had to spend my own gas and time to pick up replacements, guardian protection plan is a joke, so many deceptive clauses. Conveniently no one that worked there when I bought furniture is there anymore, just feel very taken advantage of by them and sold low quality furniture and a worthless protection plan. Won't be back.

We have had a chance to purchase furniture from Ashley a couple of times since moving to Rochester. Our furniture has always been hand me downs, so walking into a furniture store for the first time was a bit scary. Tim took care of us each time, providing us with the information we needed to make a decision. I felt like he was patient to help us with what we felt like we needed and not to push us to select a higher end piece of furniture that might benefit him. Also, this most recent visit, we were in a bit of a hurry to snag a couch and loveseat combo for our living room before a family event coming up. When I called Ashley, Lynette answered the phone and transferred me to Lori. Lori helped me quickly and was able to assure us that we would have the pieces we wanted by our event. When we came in store to select the color we wanted, Tim helped us again. He arranged our delivery and Courtney was on the phone to confirm all the details. From beginning to end, whether on the phone or in person, we felt like we were well taken care of. We cannot speak to the quality of the furniture we have ordered, as we haven't had it long enough to see how well it will work for us. But if the quality of the furniture matches the quality of the customer care we have experienced, we are certain it will be top notch.

My experience at Ashley Furniture store in Rochester was fabulous. All the sales people were great especially the store manager Lori .She helped us decide on furniture and a bed that best suited our needs and got us great furniture and excellent financing. She even made recommendations which considered the welfare and happiness of our cats. She was very nice and patient with us.If it wasn't for her I don't think we would have came back the second time. My wife and I are very happy with our choice of shopping at Ashley Furniture.

My husband and I were in several times over two months as we prepared to purchase a mattress. Lori, the store manager, helped us each time and was always incredibly friendly and helpful. She remembered us each time we came back and asked us about our personal lives. She made us feel like she really cared. We looked at purchasing mattresses at other places, but made the choice to shop at Ashley because of Lori and her team!

I had an amazing customer service experience at the Ashley Rochester store. I had gone there to report a small defect on one of the chairs I had bought. I was greeted by a store representative, Tasha, who went out of her way to not only guide me on what steps to take to get replacement for my chair, but she also personally contacted customer support on my behalf and took time to explain my issues to the support representative. Now, that's what is the real customer service, which is hard to find these days!!

It was a great experience! 10/10. If you go you should definitely ask for Shane Weber he is the nicest and quickest salesman. He definitely is very nice as he was willing to move a table all the way to the couch we liked just so we could se if we would like the set. Also if your there definitely ask for Tasha at the front desk she's very sweet and try's her hardest to give you the best experiences and prices. Staff is in general very nice and patient plus they try their hardest to give you the best experience.

Nice variety, good prices

My boyfriend and I had just started looking for a new bed. Ashley was the 4th place we stopped today and my goodness, we couldn't have asked for a better experience. Lori (the store manager) was amazing! She is knowledgeable about every aspect of the mattresses they carry down to the small details people don't think about. She worked with us to find exactly what would work for us. I'm young and have a lot of chronic pain and Lori made sure that we found something that would help me get the sleep I need. THANK YOU SO MUCH LORI for all your help!

Friendly customer service, no hassles, this store boasts a very helpful and attentive crew. They leave no details out of your purchase. Shopping for furniture can be fun kudos to Shane Weber and his assistance!

Shane was incredibly helpful and was never pushy! I found the perfect love seat and couch for our new home.

I went in looking for lamps and Hannah helped me find a couch that I have been looking for. It was a special order return but they took such great care of me I was so excited. My husband came back the next day tompick it up and Ron and Hector had it all wrapped up and helped him load it making it so easy for him. I can not be HAPPIER with the service we recieved and will be back.

Good service with friendly on the floor employees. Great memorial day sale. The ladies at the counter however were too busy chatting to talk to customers.

Hanna Ladno was a delight to work with. We enjoyed her honesty & knowledge of the furniture style we were interested in. Best of all, we appreciated her no pressure approach allowing us time to discuss what we wanted to do. Thank you Hanna!

Shane was very helpful and friendly!

Manager Lori Coolridge was fantastic. Knowledgeable, friendly and very nice to work with. Because of our bed buying experience at Ashley and specifically Lori, we will recommend to all our friends. Kevin & Ann F 5/20/17

The staff was very patient with us as we debated between our options. They were also knowledgeable and were able to answer any questions we had about the furniture we were looking at. We never felt pressure and were very relaxed during the whole process. I will go back the for any furniture I need from now on.

Outstanding Customer Service on Mattresses My husband and I went into Ashley in February, 2017 for a new mattress. We worked primarily with Lori who was very friendly and knowledgeable. We went in looking for a specific model of mattress that had been discontinued years ago. She knew exactly what we were talking about. We had gone to Mattress Firm and the sales person there had never even heard of it. We purchased the mattress in February and were not happy with the pillow top. After several e-mails and phone calls and trips back in, after 90 days we ordered a different mattress since they have a 120 day sleep guarantee. The product we had was fine, just was not for us. Better yet, Lori restarted the 120 day sleep guarantee on our new mattress! We absolutely love the store. Additionally, I am in the Army Reserve and received a 35% discount on two new couches we purchased! We are incredibly happy with those as well. This store's prices are reasonable and the quality is good. The staff are knowledgeable and helpful. For example, Randy, one of the managers, remembered us a week after our second visit and knew exactly what we were in there for when we went into to order the new mattress. I would highly recommend this store!

Was looking for a mattress today. 2 sales people were sitting and visiting. could not get anyone to assist me. very poor customer service.

Everyone was so nice especially Tim P. and Lori C.!! Very helpful in my first ever furniture shopping adventure! They're fantastic and patient as I obviously had to test ALL of the beds!

They have a huge useless speed bumps. Really annoying and disgusting. I never shopped at your store and your bumps will make sure I never come to you. HATE YOU

I understand why Lori is called a mattress expert. She is kind, listens well and is very knowledgable. Nothing she said sounded like blah, blah, blah. She spent lots of time with us while we tested mattresses and gave excellent advise only when we asked for it. I would recommend her!!

Attentive and knowledgeable sales staff. NO HASSLES AT ALL. That made the difference for me. Ashleys has amazing products, and match that with great service it was easy to walk out with a new mattress and living room set!

STEVEN HENDERSON is the best!!!!! WARNING do not go to any other associate!! Steven is attentive and very patience. He will do any thing to help get you the beat deal!!! He makes you feel welcome!! You will not be disappointed!!! We LOVE you STEVEN!!!

Great working with Lorie. Very helpful

Steven Henderson, very helpful, he make it easy to understand, I think he one of the best employee in the store.

We came to buy a dining table and when it arrived a week later we decided we needed a new living room too and came back that day. Our sales personthe first time was Randy and he was wonderful and gave us lots of time to consider all our options didn't hover but helped us out a lot. Our second person was John and he was so great too. He helped me find the color I wanted, doubled checked the price and made sure I knew all about the protection plan. Thank you for helping us make our house a home!

The company I work for has a great relationship with Ashley furniture, so when we needed furniture for one of our homes, Ashley was our go to store. Steven went above and beyond to help us find exactly what we were looking for, was very friendly, and even came in on his day off to help us get our order in on time. Everyone at Ashley was very kind and helpful - I will definitely continue to purchase furniture from Ashley in the future.

I visited the Ashley store in Rochester to purchase a couch . I was pleasantly greeted by Shane Weber. I told him exactly what I was looking for , and my price point. He knew the products in the store extremely well he showed me the furniture that was in my price range and also made suggestions on other pieces of furniture that I could consider . He was not pressuring he was very friendly and kind I felt I had a great experience and I would highly recommend Ashley and I would highly recommend Shane has a home furnishing consultant !

Tressa Eggler gave us awesome service! She deserves "5 stars"!

We came here during the President's Day Sale to look at a couch set and a bed. Would definitely recommend this brick and mortar location, it's nice and clean and has employees with good customer service. Shane helped us with the couches and Randy helped with the bed. Both were knowledgeable, helpful, and enjoyable to work with. It made spending so much money a lot more bearable!

Purchased coach & love seat We new what we wanted But we're geeted immediately they were with another customer let us know they would be with us as soon as they could Store Manager check with us soon and made process go smoothly thanks to salesperson letting Manager know he could not get to us right away . Transaction was completed in a timely fashion Very knowledgeable on products Would highly recommend

Awesome! John Sandmeyer went the extra mile!

steven Henderson had great customer service, he did amazing job he help me with finding things and he did all the calculations for me:) Thank you Steven! Your really awesome

Steven Henderson he was very amazing and helpful! He come back many times to help me! And also he welcome me to the store with warm heart ❤️

Our experience with Ashley Furniture is AMAZING!! We have worked with Lori (Store manager) for 11 years and she recently relocated to Rochester and we followed her from a different location to the Rochester store because of her wonderful customer service!! We have furnished our entire house with Lori and she really goes the extra mile to make us happy with our purchases!! We will definitely continue to purchase furniture from Ashley...

Beware: you have only 7 days to return your buy (you are not told about it). when the 7 days are gone you are on your own , cannot return anything. customer service is mediocre at best

very very disappointed

I wanted to say how wonderful the staff was in assisting me with a recent purchase. I worked with Tressa the entire time and she was great! I was a bit indecisive on a few items, but she was amazing to work with. She gave me a ton a her time, and ran all over the store looking for things that matched my style. I wouldn't hesitate to go back!!

We purchased a new sofa for our home recently with the help of John Sandmeyer. John greeted us at the door and asked what we were looking for. We didn't have anything specific in mind so he started showing us what they had available. As we started to narrow down our choices, he did not pressure or push us in to a decision. He answered our questions, found the answer if he didn't know, and let us have some time to discuss and make a decision. He thoroughly discussed the standard warranty as well as an optional fabric protection warranty. He was very professional and helpful! The new sofa is in our home now and we are very happy with it!

Excellence service. John Sandmeyer was so patient and helpful. Will definitely buy from him again. Went out of his way to find me the sofa I wanted.

Our experience working with Shane and Lori was A+ service. They knew their product, and were very helpful when making our final decision on purchasing our new sectional. We would recommend working with them on your next furniture purchase at Rochester Ashley. Paul & LeAne

We came into the store on 11/20 looking for a couch and chair. We were greeted by Hanna right away and she could tell we didn't want someone "selling" us something so she let us look. She came back and checked on us but let us take the lead. We left as we were going to several other furniture stores in Rochester that day. Ultimately we came back because everyone else was so pushy. When we returned Hanna found us again and then started making suggestions between our choices. Her customer service is why we bought our couch and chair that day. We picked up our stuff 11/23 and Ron, warehouse manager I believe, was amazing. So friendly and helpful, again making sure everything was what we wanted. The customer service from Hanna and Ron was great, thank you!

Very ecstatic with the service of Steven from Ashley Furniture. Overall great experience. Recommend him for future reference. Loved it!

Steven Henderson was one of the best sales person i've worked with in a long time. Keep up the good work.

Worked with Shane Weber the second night we were there and he helped us! He did an amazing job, we told him what we were looking for and he showed us exactly what we wanted. He got us everything we needed for a price we could do! Most definitely will be shopping at Ashley Furniture it the future.

I purchased furniture there today really great service thanks Steven Henderson for being really patient 👏Really good guy

The prices are high, the sales people are not very helpful and their choices are way more limited than other furniture outlets.

Wonderful. Shane was quick, thorough and alot of fun. I enjoyed dealing with him and his coworkers.

Went to this location to purchase a bed, a frame, and 3 mattress. When it was time to pay for the items, I gave Hector my Ashley's card. He then had to get assistance from another team member who did not show up, and he then went to get the office manager. Although I have an Ashley's card and was going to use this for the purchase, I was informed that I would have to pay out of pocket for the taxes and delivery cost for the items which was not verbalized prior to. I was informed this was due to financing the furniture even though it is an Ashley's charge card. I went on Ashley's website, and did not experience any difficulties when placing the order. I will not be placing an order with Ashley, I will be going elsewhere.

We purchased a bedroom set, and dining room table and chairs. Very poor quality. Chairs break with very little use. King bed frame ok, but mattress was NOT same quality as showroom. First one was broken out of the wrapping, and second one was similarly poor quality. They will not stand behind their products. Ended up throwing away a brand new mattress and going elsewhere.

My wife and spent quite a bit of time searching for a Full Size Mattress and Bed. Went to every store in Rochester and, although Ashley did not have the Bed we were looking for, the full size mattress/box spring combination was the value we could find. Staff are generally very knowledgeable and eager (maybe a little too eager) to help. Would certainly recommend.

Very expensive but if you can find a good deal, they have some decent furniture.

Bought furniture on 11/22, delivered on time, delivery folks were great. But they didn't charge until 12/3 and then charged me AGAIN a duplicate transaction on 12/10...

N h c

Steve was literally the least helpful person I've ever encountered in a retail setting. How hard is it to answer, do you sell queen size bed frames? "Uhhh well I'm not sure, you'd have to come in and look."

Overpriced cheap furniture

We have purchased a bedroom set and living room set here and both are garbage. You definitely get what you pay for. Majority of all of their furniture is poorly made and needs reinforcement down the line after being used. If you aren't a handyman then I would look at other furniture places for better quality built furniture.

Disrespectful staff, bad furiture