Recently purchased a new bedroom set from here. The sales lady herself was amazing however terrible delivery experience. They charge you $200 for something I could have done myself. There was missing pieces and they did a poor job putting it together the next day a piece broke and screws came out. They sent someone out a few days later to replace it they didn’t replace my pieces at all just re screwed the loose screws they were all loose. And said himself they broke a piece and there were screws missing. I did a survey and told him I would like to be contacted by customer service and never was. I’m disappointed because I love this store and my bed set is beautiful but the experience and quality of everything was not nearly worth the price spent.

Oh my goodness! Cannot say enough about Clay Smith! Amazing customer service! am refurnishing after a remodel and bought a living room set and a bedroom set. Clay was knowledgeable about the product and always on top of several changes I made to my order. Readily available to speak with me and kept track of the status of the various changes throughout the process. You don’t find that type of consistency these days. THE BEST!

Andrew Robinson was a great person to work with!

Tom did a great job helping us find our new bed! He listened to what we were looking for and was very knowledgeable. Took the time to also show us a new mattress that wasn't on the floor yet which was the one we ended up buying. Great service, thank you!

I would actually rate my experience as 4 1/2 stars. The staff, particularly Trevor F. were helpful, knowledgeable and friendly.

Justin asked all the right questions to get me to the perfect chair!

Purchased multiple pieces of furniture from a women working here a few months ago- great experience. She was patient, knowledgeable, and personable. However the most recent experience we had here was negative. The assistant manager included extra costs/fees/“warranties” in our total without explaining these first. Was deceitful and less than personable. Wanted to share with others as we will not be returning due to this more recent experience.

I had a great first time experience at Ashley. I was helped right away and was given all the information needed to understand each piece of furniture I was interested in, thanks to the Store manager Andrew Robinson. Will definitely shop from here long term!

Excellent help from Trevor. Very knowledgeable. Gene W.

Clay was very kind, sweet and helpful with all of my questions. He priced multiple couch options for us very quickly and gave detailed descriptions of each one. We will definitely be returning to Ashley in the future.

Clay Smith is one of the best employees at Ashley’s furniture in Waite park. He was very helpful and got us what we wanted when we wanted it. Great guy and great at his job.

I went in to the Ashley store in St Cloud MN for help with my adjustable bed base. Tom Schultz was able to fix my remote and in the process helped me with a warranty claim on my mattress. When I went in to pick it mattress Tom was the again to give me guidance on the best mattress that would work for me. I definitely would recommend the Ashley store. Everyone the is friendly and willing to help.

Clay Smith was so easy to work with, friendly, and very helpful in finding what I was wanting. He explained the process thoroughly and even showed me chairs that I liked better. I would recommend Ashley Furniture, and Clay as a great source of help!

Amazing service! :)

Andrew Robinson is excellent to work with. We were looking for specific living room furniture to aid in a back injury. He found just what we needed for a reasonable price. While we were there we had mentioned a small issue we had with a previous purchase. He had taken care of it while we still in the store. Class act. Would definitely would recommend working with Andrew.

Justin was extremely helpful and pleasant to work with!

Justin was amazing! Go see him.

Andrew Robinson was so amazing. The best customer service I have experienced in a very long time. I am very happy to bring my service back to this store again.

Very polite store manager and leaves you to your shopping. Does not hover while shopping

Andrew was very kind and very helpful with any questions!

Went in to look for a recliner. Left with one the same day. All went well

Trevor was very helpful and thorough!

Very satisfied with our experience. Clay Smith (salesman) was great!

Trevor was very helpful and patient when the computers were being difficult

Clay helped so dang much very professional and super into the whole family instead of just one person

Jennifer made the somewhat daunting task of making a large purchase of furniture a fun and very realistic experience! She let us take our time which was hugely important to us, and she was very accurate at laying out what a payment plan would like (within $1.50 by manually doing the math!) which helped us make a great choice for ourselves! The President’s Day sale was amazing as well, and we look forward to updating our home in the future with Ashley Furniture and Jen!

Super knowledgeable and understanding staff. Jen was an absolute pleasure to work with. The store is clean, stocked and well kept. Came in expecting to buy a sofa and left with a sofa, loveseat and coffee table set while staying within budget! Couldn’t recommend more!

I just wanted to share a great experience I had while shopping for furniture. My parents always told me horror stories about how unpleasant and pressuring the experience can be, but today was the complete opposite. Andrew, our sales guy, was incredibly helpful, knowledgeable, and made the entire process so easy and enjoyable. We ended up saving a good chunk of money on a living room set we absolutely love! I can't thank Andrew enough for making this such a smooth, stress-free experience. Highly recommend working with him if you're in the market for furniture!

Tom Schultz did a great job didn't just sell us a mattress helped us to get the right mattress

Tom Schultz went above and beyond to make sure we had the right bed. Thanks Tom for all your help!

Andrew gave us the space we needed to look around. When we found just what we hoped to find, he honored our price comparison with a smile. It was a pleasure to work with him.

Clay is the best!

I loved my experience from Ashley Furniture. Justin made it so fast and simple for me to purchase a recliner chair. I would definitely recommend Ashley Furniture to friends and family.

I got a great help from Roxanne ,she is great

Clay was extremely helpful and personable and made our shopping experience pleasurable. We are looking forward to the delivery and the recliner next week. Thank you very much.

Justin was an amazing help with finding our new furniture. He wasn't pushy and was very knowledgeable.

Roxanne was wonderful to work with! She was patient and helpful throughout the process of picking out a couch, chair and ottoman for our new home! We’ll be back and look forward to working with her again!

Roxanne did an amazing job hooking us up with the couch we have been wanting!!

Thank you very much Roxanne for answering all of my questions with such an enthusiastic attitude, and for going the extra mile to ensure I understood her answers!

Tom was great!!!

Justin got us a great deal on a couch thank you so much

Andrew was hands down the best salesman we've ever had! No pressure to buy, gave us our space to look around but was nearby for questions. And when our order was delayed, he offered to have our furniture delivered to us at no charge. Thank you, Andrew, for making this purchase such a positive experience for us!

Justin was great to work with!

Clay was amazing help throughout our pick of chairs.

Jen and Trevor are wonderful and amazing people.👍🥰

Fantastic service, they help direct you to the right place if you're looking for something specific as soon as you're through the door, and our Purple salesman was so knowledgeable on the products and made sure we got the best deal! My husband and I are obsessed with our Purple mattress and hate whenever we have to sleep anywhere else lol (I do advise to go for the Purple sheets as well cause normal ones don't fit on the mattress very well)

Tom Schultz was great to work with and helped us pick the perfect frame and box "spring." Thanks, Tom!

Tom S answered every question we threw at him. We probably spent a good hour collecting information before we decided to go with the Temper Pedic Pro Adapt Hybrid. Last year, 01/2024 we started the quest for a new mattress and decided that was the mattress we both liked. And to come back a year later and pick out the same mattress was quiet interesting. Why a year later? I guess we weren't ready to buy. Go see Tom, he'll take care of you. He was pretty informative about the rest of store also. Thank you.

We enjoyed working with Andrew Robinson at Ashley Furniture in Saint Cloud MN. He was very knowledgeable and he was able to assist us with getting us what we wanted. We appreciate the time he took to answer our questions and the research he did. We highly recommend him. Great customer service!! Thank you Marcia

Tom Schultz is the best!

Tom did an amazing job helping me find my new bed. He was patient, knowledgeable and professional. Thank you!!

Tom Schultz is a pleasure to work with. Very knowledgeable and helpful

Justin was AWESOME!! Super knowledgeable and helpful!!

Justin and Trevor were awesome Bobby Brandt. They took care of quickly and efficiently. Hope your good buddy Ed prewitt

Andrew is a total G, super respectful and inviting, also a funny guy. Probably one of the best salespeople i’ve ever met.

Andrew is top tier. Very helpful and funny/inviting.

Got our new mattress with Tom. Great customer service, and very knowledgeable.

Sales rep Clay Smith was very helpful finding what we needed.

Justin helped us out and he was great! Our best experience shopping for furniture.

Andrew at the St Cloud Ashley store has been amazing to work with. On delivery day we had issues and a piece I ordered for a sectional was too large to make it downstairs. He was very reassuring, told me not to panic and said we'd figure it out. He has since reordered the pieces that will work, they will deliver those and pick up the original pieces in 4 to 6 weeks. I could not have had a better experience. Also, delivery went great, other than the piece that didn't fit, everything was on time and the guys that delivered were great. Thank you Andrew!

Andrew Robinson helped my husband and I at the St Cloud Ashley location and he was nothing short of awesome and informational. He gave us privacy to speak about options and what we wanted to do, was not pressuring whatsoever and was understanding and kind with our hundreds of questions. I highly recommend Andrew at this location, it is worth it to travel to work with him if you are not from the immediate area. Thank you Andrew!

Excellent!!! Loved dealing with Roxanne. Always a fun experience when your rep matches your energy!

Andrew was very helpful and very knowledgeable about the furniture. Bought two pieces of furniture and are awaiting delivery.

Clay helped us, He was very helpful. The best customer service thank you

Andrew took care of me. Great customer service and care. Thank you Folks!

Andrew was awesome to work with and went above and beyond!

Andrew and Tom did a great job! Looking forward to our new bedroom set and mattress

Great Service. Very knowledgeable about this product

Andrew was very savvy sales professional and knowledgeable about the products. I will be shopping with HIM again. I may well pleased.

Justin Ritsche is an excellent Manager that is truly A+ quality! His admirable knowledge of the industry is superb!

We were greeted right away by this amazing Sales Manager, Justin R. The excellent customer service, outstanding showmanship & quality of product he showed us resulted in a purchase my mother loves! Justin was able to keep us in our budget and also included a 5 year warranty. Very pleased & highly recommend! Thanks, Ashley Furniture!

Justin was a great help when purchasing our new bed frame!

Jenni was extremely helpful with our recent furniture purchase. She greeted us at the door, pointed us in the right direction for what we were looking for, and then allowed us to browse and trial at our leisure. When she could see we had a question she was quick to come over and help out, and was extremely helpful in navigating our personal needs related to the purchase and delivery details. I would definitely buy from here again.

I talked with Clay Smith today regarding a recliner..extremely helpful. The purchase and delivery was complicated being that my wife and I are in Texas and our full time home is in Minnesota.plus we won’t be home for delivery. He was right on top of it. And coordinated.everything very well. No problems at all..

Justin was helpful sales man and he did fantastic job well done to get me what I was looking for and thank you again Justin

Jen was a pleasure to work with. She was not pushy and gave us all the information we needed to make our decision.

Jenni was a great sales person. She was friendly and greeted us, but then let us walk around under her careful eye. We are shoppers who will leave if we feel any pressure, so this was key for us. We found a few pieces we decided we couldn't live without, but then left to discuss it privately. We came back and were welcomed with the same cheery greeting and she got us all rung up quickly.

Justin and Clay were awesome!

Me and my wife had a great experience with Clay, he was very welcoming and helpful! He made it a quick smooth process!

Justin was rock! He made sure the financing was on point and we'll have our bed in less than a week. Definitely worth traveling to St Cloud!!

Justin was nice and helpful.

We just purchased more furniture from Justin Ritsche, again, just three years after purchasing furniture from him on January 1, 2022. We were very happy with his service then and now. :)

Clay was great to work with. He was very knowledgeable and we are sleeping great on our new purple bed. Glad we took his advice on the pillows too.

Go see Tom in the mattress department for an incredible experience purchasing a new bed. My girlfriend and I had shopped alot of local stores in the area and I can attest this was the best service we received by a long shot. Not pushy, very knowledgeable, and available when we had questions. Thank you Tom!

Bait and switch. I was shopping back Friday deals in person. They had a $649 couch marked down to $599. I also liked a 799 unit with chaise but another store in town had a similar couch for 699 so I slept on it and did more research online. I even taped out the designs on my living room floor and decided the $599 fit the room the best. I then noticed online that it was further discounted to $419. this made it a no brainer. I hurried to Ashley after work and found the price was still $599 so I asked if they could match online. The sales person said they would check with the manager. Came back and said they could. We began the sale, she took my phone number email etc. Manager comes up right before payment and says he will only sell it to me if i buy the love seat with it. But there are plenty of bargin couches under $400 upstairs. neither online nor their own signs on two separate days said it was a bundle deal. he had already agreed to sell it and then pulled out after collecting my info. I intend to report this to the BBB as false advertising and bait and switch. The insult to injury was him suggesting that i couldn't afford/need a cheapy. I'm about a year away from %20 percent down on a 300k house in my savings. I could buy probably 3x of anything in that fraud house in cash right now. Manager clearly didn't ask some pertinent questions to the sales rep. they could have had the $799 sale with even a little suggestion let alone $40 off for having mislead me on price of another unit on two separate days. bait and switch, utter crap experience. I then had an aunt i was going to visit die the day I spent finding what should have been done the day before. I guarantee when i buy a house i will hit up the anywhere else to furnish it. Store down the road got my $600 for an even nicer model than Ashley had. They missed two sales, unintentionally contributed to an emotional trauma and definitely lost a customer for life. how hard is it to either change your signs in 48 hours and two separate visits? not agree to the match then pull out? or to talk to your sales rep about what your customer was actually interested in? They showed me a price they had no intent to honor. Then agreed to a lower price only to pull out and say you cant have it at all unless you pay more than either price because we should have changed the sign. Well, you should probably be paying me the hourly equivalent of my salary for the two hours you misled me if talking to someone paid by you doesn't equal learning what the product is sold for.

They are terrible. Customer service is the worst I have ever seen. Deliver service is even worse. Been fighting with them for a month. Worst communication I have ever seen from a company. Still waiting for them to contact me about repairing some things. Nothing at all. I will NEVER, buy anything there again. Told they would contact me. Never did. Go somewhere else. Any where else. The dilivery service is worse than the customer service. Hard to believe, but it is. They are an fn joke!!

Andrew was great today, very helpful and knowledgeable.

Not pushy. Very helpful!

Clay Smith is an awesome guy check him out when you go by.

Home furnishing Consultant Jen Fischer was excellent! She spent a couple hours with me and we furnished an entire house. I highly recommend her for your next furniture purchase!!

Super easy and painless. Great selection and prices. Clay was wonderful, super nice dude.

Justin was amazing, he was very helpful when I was be indecisive, and very patient. before I had stopped at Ashlee furniture, I went into another furniture store In the St. Cloud area, I walked the whole store. Nobody greeted me asked me if I needed help, etc. When I walked in Ashley, I was created immediately, given time to look, ask questions, and my space. I would 100% recommend shopping St. Cloud Ashley, and ask for Justin!

Went in looking for a new sectional and had great customer service from Andrew. very knowledgeable, not at all pushy, and there to answer questions as I had them. Will definitely be returning to Andrew for any furniture needs in the future.

Clay was great to work with! Excited for our new furniture to arrive!

Just purchased a new sectional set and Clay was able to give us the best prices in town! Ask for Clay, you won’t be disappointed.

Clay smith was excellent help with our living room furniture. We will seek him out for our future purchases

Justin Ritsche was an outstanding sales consultant from point of sale through final delivery. At no fault of his own- our furniture was delivered damaged. He was back to us within an hour with a solution and our furniture was replaced the next day. Very satisfied with the customer service! Unfortunately hard to find these days-

Clay was wonderful. Very helpful and treated both me and my children with respect and kindness. Great prices and matched to get me the best deal possible.

Tom and Clay did great finally a new bed thank you guys

Justin did a great job! Very helpful and friendly service!

Justin did a great job at helping us decide on what we needed. Very helpful and friendly

clay helped me get the best couches and he’s awesome !

Clay was great and helped me find a new tv stand, showed me so so many options and listened to what I wanted in a stand

I love the Ashley store in Saint Cloud. Jen is so friendly and knowledgeable and does a great job showing me so many different options to furnish my home! I will definitely ask for her the next time I go in the store.

Bought several pieces of furniture from Justin when we recently moved to St. Cloud. Justin listened to our needs and we are thrilled with our purchases. Delivery was prompt and everything was set up perfectly. Thank you Justin for a great shopping experience at Ashley.

Justin did a fabulous job of allowing us time to search for what we knew we wanted and was at our side when we were closing in on making our choice. Great experience!

Justin was nice. He seemed like he knew what he was talking about.

Went into my Ashley furniture store looking to see about finding a better mattress and trying them out and Tom Schultz was amazing he helped me with all my questions and helped me find the perfect mattress and I’m so excited and happy!

Worked with Clay. He was an absolute gem. Made us feel welcome and listened to all our wants and needs. Would highly recommend Ashley furniture to anyone.

Clay helped me out a few weeks ago choosing a mattress. Super helpful and knowledgeable in his job! Ask for Clay if you’re ever in the market for some new furniture!

Clay was super helpful, kind, and not pushy at all. If you’re ever at Waite park Ashley furniture ask for clay.

Hands down the best place to shop for furniture. I came in the door and was immediately greeted by a young lady named Megan, who is extremely polite and professional She helped me with everything I needed to know. After that, I made my way back to the mattresses and met Tom who seem to know everything there is to know about mattresses. I had a five star experience and would recommend it to everyone I know. Thanks !

Clay did a great job helping my buy my couch. Was very low pressure and answered all my questions

Clay was great, he took time helping me find what I needed.

Just was very helpful with our purchase. He greeted us right away but wasn’t a pushy salesman.

Justin was amazing help!

Clay was great

Clay was such a great help in the purchasing process of my new sofa. The process was smooth and Clay was helpful the whole time.

My experience working with Justin Ritsche to find furniture was fantastic. He is very knowledgeable and helped me find exactly what I wanted. I love the new pieces for my living room! Thanks, Justin!

Andrew was great to work with! He was patient, showing us different options for what we were looking for. Thank you!

Clay was really helpful throughout the process and his super nice!!

Clay was very helpful!! I wanted a chair fixed and he took it to the back and checked it out for us!! He helped us find a bed, table and sofa set. Also super friendly!!!

Chaz and Todd were great help when looking for a couch and mattress. We got a great deal and they were a ton of help when picking a delivery date. Thank you again. Just waiting on the delivery now.

Justin was great to work with. Super patient with our decision making. Highly recommend

Megan was very helpful.

Clay Smith was very helpful in helping find the couch I was looking for. I described what I wanted and the very first couch he showed me is the one I bought. He also was very helpful with financing. I will definitely shop there again for future purchases!

Clay was funny and very nice! He was super helpful. It was a good experience.

The guy who help us was fantastic to work with!!

Clay was great to work with. Very educated and helpful . Will definitely come back again.

Clay is probably the best retail staff i have met to date. He has a warm personality and kept us entertained with jokes. He answered all of our questions and made sure we had the best items within our budget which was a big help. Would definitely come here again

Went in to look at new living room furniture and was greeted nicely. We informed the staff member (female) we were just looking and would ask for help if we had questions. The staff member proceeded to follow us never being more than a few yards away while we looked around. I again told the staff member we were still ok and she continued to follow us around the store. I do understand trying to be helpful but it felt like we weren't given any space to look and discuss as a family. Instead we went to Hennen Furniture and had a much better experience with comperable prices. We bought and have deliver scheduled for later this week.

Went into Ashley furniture store today looking for a sectional and talked to Clay smith salesman, Clay and I worked out a deal in store than later called to purchase couch Clay then changed the whole deal up and was lying and acting very childish. Very unprofessional to work with.👎👎

Clay there salesman will walk u through a deal and when ur comes to closing the deal with change 90% of it on you in the end very unprofessional

Clay was very helpful and considerate when listening to all of our needs. As well as helped us pick out the perfect bed frame in our budget and made it as easy as possible. We will definitely we returning for future furniture shopping!

Clay was very helpful and knowledgeable. Great experience 😊👍🏽

Clay Smith was great to work with. No hight pressure sales. Knowledgeable and attentive without being overly attentive.

(Translated by Google) Truly an exceptional deal (Original) Realmente un trato excepcional

Clay S. is the best! Patient, extremely helpful, knowledgeable……If I could give him 10 stars, I would. Thanks for taking care of my mom :)

Clay was amazing! He was patient and willing to answer any of my questions I had. He also was very friendly and personable!

I had an awesome experience. Chaz was super kind and stayed with me through all of my indecisiveness! He was extremely helpful and I’m very thankful he was there to help, I will be coming back when I need more furniture. Thank you, Chaz!

Justin was knowledgeable, personable to the point of remembering my name from previous visit, and extremely expedient. He matched a previously made order online & cancelled the other for me. Thank you Justin !!

Knowledgeable staff to help with finding what we were looking for. So very fun to work with, great products reasonable prices. Will be shopping there again in the future.

Clay was very helpful and helped me figure out what couch to purchase because I had limited space, I would definitely recommend him and will work with him in the future. He is a great asset to your company

Went above and beyond for us and our family. Asked questions and listened. Our kids were with us and he was patient and made us feel like we were being heard while our kids were running around the store.

(Translated by Google) Justin 👍 very good service 👌 I was very satisfied and the best thing is that he speaks Spanish, I like to arrive at a store and let the customer come first. (Original) Justin 👍 muy buena atención 👌 quede muy satisfecho y lo mejor que habla español, me gusta llegar a una tienda y que el cliente sea primero.

We were accompanied by Andrew and Patty. They were very knowledgeable and helpful with our needs. Definitely look forward to buying from them again.

My experience in the store was amazing, Clay smith was the person who helped me find my dream living room, he was very friendly too. I cant wait my sofas to come home.

Jenni was awesome to work with!!!!

Justin was very helpful! Got the mattress I wanted and helped find a couch that I liked as well 👍

Ashley Home Furniture was a great shopping experience! Andrew was extremely helpful through the whole process of buying a new couch. He is very patient in answering all the questions, gives the customer all the information, and has the best deals! He doesn't pressure you into making a purchase to get a sale. Andrew truly puts the customer first and wants them to be happy with their purchase; he is the best!

We walked into Ashley Furniture in St. Cloud to look for a new couch. Clay was an amazing sales associate, that we left there with our new couch & bedroom set for our grandson. He was absolutely awesome & vert patient..We will be back for our kitchen table set!!! 😀 Happy 4th!!! Thank you Clay Shelly

We experienced great customer service on our visit to Ashley Furniture on 6/28/24. Our service representative, Clay, was very courteous, kind, and knowledgeable. He was able to order our preferred color and explained the protection plan to our satisfaction. His humor and personality made our shopping experience very pleasant.

Clay was awesome to work with!He Gave us nemous options to come up with the right one! Would definitely recommend clay as your salesman!!

Clay was amazing, he was able to help get a chair ordered that was canceled twice I am very grateful is was an amazing help and is customer service was phenomenal!!

The staff and Andrew helped us get some furniture for our new home. They were all super awesome and patient with us. Everything came in on time. They did not hover us like some furniture places as they checked in every once in a while. We recommend this location!

So this past weekend my wife and I stopped in to look for a new bed for our little boy. First of all I hate furniture shopping because I hate when the salesman hover over you, however this was not like that! We were directed to the mattress area and were greeted by Tom, first of all it was an hour away from closing; but no one at the store rushed us because of that instead Tom took his time and helped us pick out a mattress for our boy and then he noticed that my wife and I were looking at mattresses for us. Tom then proceeded to explain the difference between Temperpedic and Purple mattress and just let us decide on our own. Tom would periodically come and check in with us and answer any questions that we had. One thing that I loved was that we were not pressured into buying the most expensive bed there, instead we had the choice on what bed we bought. At the end of the our experience we walked out with two beds and a great experience. I highly recommend shopping here for your next mattress!

Clay was so helpful and answered all my questions! A+ Customer Service!

We had a great experience! Clay was very knowledgeable and gave us space while we made our long decision! If you're looking for a great experience, come to Ashley/Furniture Mart!

Clay helped us pick out our dining table. Friendly service!!

Love love love these chairs. They go perfectly with my kitchen. Clay Smith was the consultant who help us and I give him a 10+++. Helpful and friendly!

Excellent nice

Clay was great. Answered all our questions and was super patient with all our shenanigans of putting pieces together.

WE STOPPED IN AND MET JAKE ISAACSON AT THE WAITE PARK, MN STORE. HE HAS SUCH A GREAT PERSONALITY AND WAS SO KNOWLEDGEABLE ABOUT THE FURNITURE WE WERE LOOKING FOR. WE WILL DEFINITELY BE RECOMMENDING HIM TO OUR FAMILY AND FRIENDS! BEST FURNITURE BUYING EXPERIENCE WE'VE HAD! THANKS JAKE!

Clay was super helpful, didn't try and push anything on us, listened to what we were looking for and found exactly that. Definitely going back when we need something new and asking for Clay!

Clay Smith is awesome!! Great experience buying my first couch!

Hounded over a dozen times by sales person to buy more after already spending thousands. Promise gifts that you never receive. Does not contact you about Delivery so you need to call them back. Then Delivery beats your stuff until it is ruined and missing items. Horrible experience.

My experience at Ashley furniture, St.Cloud MN, today was a great one! Leaving with a new couch that I’m so excited to add to my living room! Jake I. was so helpful and made the process of finding my couch and the financing a breeze!! Good day!

Jen was so helpful and easy to work with. We will definitely be back and work with her again!

The customer service, friendliness, and helpfulness of Andrew were amazing! He was so helpful and made the process of purchasing furniture easy and stress free. In the future when I need more furniture, I will definitely purchase from Andrew.

Jake was very helpful and friendly. The process if buying a new couch was quick and easy!

Jake was an awesome salesperson! Very helpful, but not overly salesy. Enjoyable experience.

Jake did a great job helping is find the perfect couch and table. Fun interactions - thank you!

Shopping at Ashley Furniture took the stress out of furniture shopping for me. Jake was more than helpful and made it fun!!

Great customer service. Great people very helpful, very, very knowledgeable about Furniture inTheir customers and making them happy. Thank you. Andrew and Tom for all your great service and help.

Very easy going, personable and fun to converse with while waiting for processes. Thank you Chaz for all the help!

Clay was amazing to work with. He helped us find the perfect couch set up for our living room! Thanks again Clay!

I am a returning customer because of Clay.

Chaz was great!

My husband and I spent our anniversary shopping for furniture after our lunch date. We stopped at Ashley Furniture to browse. We were greeted by Justin. He was very knowledgeable and we received great service from him which helped us to make our decisions a little easier! Looking forward to the delivery of our furniture! Thanks to Justin and Ashley Furniture!

Gray was very good helpful looking fine what you looking 👌 👍 😉 be smiling 😃 great probability

Clay was definitely the best in this whole process. he guided me through my options and was just super amazing

Justin did a great job

Thank you for your exceptional help today in assisting me with selecting the special order sectional chair. Your attentive listening and valuable advice truly made my experience remarkable. Thank you Andrew Robinson, Ashley from St. Cloud.

If you need good service see the tall funny guy.

Clay was very helpful! Wonderful customer service.

Andrew Robinson was exceptionally amazing with the service he provided us. He spoke very well and had navigated a couple of different issues that come up. I definitely recommend.

Clay was amazing

Ask for Andrew!! He’s more than willing to work with you and didn’t make us feel rushed. We bought a couch, bed frame, and a dresser and he wasn’t pushy at all and tried his best to stay within budget!

Justin was amazing!!!! He helped us find a couch and chair and a clearance dining room table. He was very fun to work with!!!!

Clay was a great help with showing us options and giving us details about all the items we looked at. He was friendly and kind. Great experience shopping.

Thanks for all of the help today Mark Kennedy, Justin, and Clay! -Your friends Kristine Sylvester and Taylor

I was extremely satisfied with my shopping experience, Clay Smith one of the sales associates was very patient and honest about the recliners they sale. Next time I need furniture I will be a customer there again.

Justin at St Cloud, MN Ashley Furniture is wonderful! Very helpful and great communication!

Justin is very helpful with helping us fine are couch

Update on my previous 5 star rating: we were told our couch would be at the store ready for pick up on Monday. Monday comes, the person says just kidding it’s coming Thursday. Thursday comes, get the couch, get it inside, each piece is a different color. One ivory, one gray. We try to get in contact wih the salesmen, wasn’t easy. Now they claim our correct piece will not be ready until the FOLLOWING Thursday. Even though it was this company that messed up! Avoid this place for your own sanity, they do not care about their customers :)

Came in looking for a new sectional thanks to Clay he helped me find one and it’s being delivered in a week!. Thanks for all your help.

I want to thank ANDREW THAT WORKS IN MATTRESS HE DID A AWSOME JOB PICK OUT THE PERFECT ONE FOR US HE GETS A 5 STAR FROM US THANK YOU ANDREW

Andrew was very helpful, gave us all the facts we needed to find the exact sectional we wanted will be back to see him and we’re gonna tell all our friends and family about him to come see him. Thank you Andrew

Excellent fast service. Very clean store with friendly staff. Jen was very helpful with my sofa purchase.

Justin at Ashley furniture Mart was absolutely great to work with! He listened to what we wanted, got our total right under what our budget was and we're so excited for the new piece of furniture!!!

So I visited Ashley furniture in St. Cloud, MN today and had the best experience anyone could have had. I got a new mattress today and I got to say its like I'm sleeping in heaven. My salesman Tom Schultz was absolutely amazing. He knew the details to each piece so exact I was blown away. Thank you Ashley furniture and Tom Schultz for the great experience!!!

Aziza was wonderful to work with definitely will ask for her again

Aziza was amazing, she helped us find what we were looking for truly, a kind person couldn’t have asked for a better sales person.

Always a good experience at Ashley Furniture. Justin did a great job—very helpful and friendly.

Nice showroom and helpful associates. We ended up not purchasing from here this time, but we will check back for future furniture needs. It's definitely worth the stop!

I would like to thanks to Tom Schultz for the wonderful customer service on helping me and my husband pick out our new bed he was very polite very courteous didn't push us didn't Nega he was perfect salesman so thank you very much.

Found the exact mattress I was looking for big thanks to Tom Schultz

Went to purchase a new mattress and box spring,(king). Salesman couldn’t and wouldn’t stop about the protector Ashley has and why not protect purchase. We did, but 10 months in and the protector failed leaking an accident from my daughter. Wow, now Ashley and this wonderful protector that has failed is not covered. St Cloud store even told me to lie about claim info and is still denied. Spent $200 on protection and now mattress is ruined, thanks Ashley for poor product and support.

The manager Andrew was amazing to work with! My boyfriend and I liked a certain aspect of a couch and loveseat set but wanted something slightly different and boom he showed us a set that matched exactly what we wanted in functionality and then we wanted different material/color and BOOM he showed us something with the functionality, color and material we wanted! It made furniture shopping so much less stressful and we are SO happy with what he found for us! If you stop in ask to work with him hands down!

Justin helped us get what we wanted he did an amazing job! Thank you!

The salesman was very professional and knowledgeable. I'm an introvert that suffers from social anxiety so naturally I was dreading having to purchase this mattress. Tom truly made the whole process enjoyable, and he's hilarious! He helped us figure out what was viable in our price range and didn't pressure us to pull the trigger! We love our new Mattress! I'm very grateful Tom was there to help us! Thank you Tom!

Had a great day picking out my new bed! Tom in the mattress department is a rockstar! I'm not big on standing around and looking at every little detail. Tom greeted me promptly as I walked in and I explained to him what I wanted. Within 20 minutes I was checking out and at the right price! Thanks for making my transaction enjoyable!

we thoroughly enjoyed our time shopping at Ashley! we said what we were looking for, Justin guided us and told us where to look and then let us go on our own and checked in. Prices were better than we expected! went in looking for a sectional and ended up leaving with a couch, chair and entire bedroom set! Highly recommend!

Andrew provided superb service. He is knowledgeable, patient, and not pushy. We enjoyed our experience working with him.

Easy to work with Andrew Robinson. Helpful, knowledgeable, and best of all no pressure.

All went great!

Justin took care of me. Gave me great deal

Andrew and Jake were amazing to work with . No pressure sales and will go over and beyond to help you find what you need.

Olaja Hemp was amazing! He helped us find the best options and at great prices! Really nice guy and great conversation highly recommend him and I will be back!

Outstanding service provided, Andrew was nothing but patient with us, glad we chose this store!

Aziza was amazing and did not take long at all for her to find me the perfect piece . Thank you Aziza!!

Stopped in to get a mattress and Justin made easy work of it. Great service, good prices foreal.

We worked with the new manager, Andrew today at Ashley in Waite Park, MN. He was really easy to work with and we had fun during the transaction. He was a no pressure salesman. We would highly recommend looking him up before you go anywhere else. Oh, by the way... way better prices than Matress Firm. And Ashley delivers to your home.

GREAT STORE RECOMMENDED 5 STARS And 10 stars for Justin,he helped my wife find us a couch! this is not a easy task many have failed!!we once spent 8hrs trying to decide on what color leash to get are dog And left empty handed,so the fact that Justin could help us out for and he did for the hole 20hrs we were there !he spent it with my family helping use to find the perfect pice of furniture not once did Justin get flustered with me or my wife or wild 2 year kid running around the store!! He was outstanding in every aspect building up are knowledge along the way answering all 1326 questions we had ,with thought,consideration, patience and understanding of are needs to find the most logical couch fit for family with pets!!! i will return to Ashly’s furniture again and again!! I would also like to give a shot out to Justin’s apprentice who was a big help he is a very wise well mannered young man named ((JAKE ))who has the potential to one day become even greater then is mentor ((Justin))so thanks gentlemen for your professionalism and both of your perspectives on over 100 items!

Had a great experience at Ashley furniture in St. Cloud! Chaz was super helpful, answered all of our questions, and made the process super easy. Would totally recommend!

Assistant manager Justin was amazing n helpful, and super polite n professional. Amy was also super polite n professonial.

Chaz T was excellent to work with!!

Chaz and Tom were great to work with!

We had an exceptional experience when recently buying a new mattress at Ashley Furniture in St. Cloud! It's a very nice touch to have a greeter at the front door and a receptionist who thanked us as we left! Manager Tom was very helpful and knowledgeable and we loved that we could take our time and not be pressured. We will certainly shop here again and encourage our friends and family to do the same!

My wife & I are so happy with the furniture we bought at Ashley! The service was second to none! Aziza helped us to find the right fit for our kitchen with the perfect table/chairs. She took the time to listen to our wishes for living room furniture. The delivery was on time and put together with a smile. Thank you Sergio & Armando! Great, great service!

They went out of their way and helped me fit my new furniture in the truck. Very friendly people. Very helpful and easy to communicate with. Thank you St. Cloud Ashley. I am really satisfied with my purchase.

Aziza was GREAT and so helpful. She made our experience of buying new furniture comfortable and easy!

Matt Erickson will treat you right. He's the salesperson you'll want.

Would be better if they didn't partner with Wells Fargo. And let me get into the store before I'm asked a million questions. I'll find YOU if I need help.

I would definitely not recommend this place to ANYONE. One, you don't even get good deals when the furniture is on clearance or the stage items. Found that out after I purchased it. Two, the guy that helped me was extremely unprofessional in so many ways, I can't even say.

The furniture is mediocre but the customer service is decent

Tom and Chaz were wonderful to work with. It took 2 days of shopping for me to decide on furniture for my new home, and they spent the whole time helping me with my decisions and showing me furniture that met my needs. Great customer service, and competitive with their prices. Awesome experience!

Purchased a bedroom set. I'll be back for kitchen and living room furniture.

Jen was super helpful and answered all of our questions and got us pricing on all of the pieces that we looked at. We’ve purchased furniture from Ashley furniture a few times and every time with have been thrilled with both the service and the quality of the furniture!

Blake

Great customer service I would recommend everything here was nice

I HIGHLY recommend not purchasing from here unless you want to replace your furniture every 2 years. We bought a sofa and a recliner that completely fell apart after 2 years of use. And I would not even write this review if there was any kind of excuse for it happening on our end. We are in a kid free home and take really good care of our things. Ashley does not stand behind their products whatsoever and offered zero help.

Better prices online

Great shopping experience! Staff very friendly! Matched online pricing! Fast delivery!

Tom Schultz greeted and attended to my needs promptly. He asked the right questions knew where his product was and I completed two rooms as needed. Great work Tom!

Tom S. Was super patient with us. He listened to what we were looking for and offered lots of great options. He is well versed in the various brands offered. We found what we were looking for and he even set up our order so we can pick up our purchase closer to home. Awesome experience all the way around. Thank you so much for a great future buying experience!

Chaz did a fantastic job! He knows his stuff!

Nice place for purchasing and all staff members are very Nice When we asked we want they show different options and we got what we need they welcomed Specially AZiza mohamed I would recommended any one looking for goods To see this location

Their dealings are very bad with customers, and the order times are incorrect. It was a bad experience

I drive to St Cloud from north of Brainerd not knowing what to expect at this large furniture store. Aziza greeted me with a smile as I walked in the front door. I was shopping for a sectional for a very small space. Armed with a measuring tape, she helped me find the most perfect couch and tv stand with an electric fireplace! I really wanted two additional chairs but they weren’t in my current budget although she really tried! Shout outs to Dan for moving the chair to the couch and bringing additional fabric samples so I could get a visual and to Azzy for keeping me company while Aziza was wrapping up the paperwork. It was a wonderful experience.. no pressure, various financing options and all the suggestions that my questions could ask! I’ll be back!!!

Aziza was so patient with us, helped us choose classy fabrics for our furniture! She is very knowledgeable on trends ands colors. The delivery persons were equally great! Very quick with moving in the furniture and setting it up! I would shop here again!!

"Z" did a fantastic job with helping us find our perfect couch and love-seat combo! She was super knowledgable and fun to work with, and made the process super easy. Definitely asking for her again if we find ourselves back in your store!

I like the selection here. It is a very nice place to walk through

Not sure what I think of this place. Not really any pushy sales staff but they are unorganized.

Issaiah Fortson was our consultant on 11/27/22. He was one of our favorite consultants that we have had over the years. He listened to everything that we had said picked up on our vibe. Was super friendly helpful made us feel welcomed. We took our time an I really appreciate that he was an all-around great employee. Every question we had about anything. He had the answer or found out the answer His personality and communication is top-notch. He's going to make a great addition to the Ashley furniture team. The other guys that were were supper friendly an helpful as well. I will in the future purchase from Ashley and I will be recommending Issaiah to family an friends. Ty for and all around great day and wonderful experience.

Lots of help, plus very affordable prices 😀

Shout out to Tom Schultz.. would recommend to anyone. Not only does he know the store like the back of his hand, he took the time to pay attention to me and my soon to be husband and found us the perfect furniture

Justin was amazing to work with

Great experience working with Chaz T. Fast, knowledgeable, and efficient.

Good selection, well displayed. Azizi was very pleasant and helpful.

Quick delivery on my sectional. I almost didn't come into the store because a lot of the pieces on the Ashley website showed long wait times, and I was in need of a piece quickly. But I hear that Furniture Mart has a giant warehouse in SD. There were a ton of options in the store that were available. I think the piece I ended up selecting was an Ashley piece, not a Furniture Mart piece, but it was available for quick shipping too. Manager and workers are helpful. I appreciate it.

It was great service provided by Tom Schultz.

Raeann was great to work with. Very knowledgeable and helpful. She made the furniture shopping experience easy and stress free.

Chaz did such an incredible job helping me find the perfect pieces for my living room. He took the time and energy to sit down with me and review options that are affordable. I appreciate his generosity and kindness along with the knowledge he has about furniture. I will absolutely be coming back to Ashley Furniture in the future.

Found a living room set we really liked but they told us we couldn't get it until January so went somewhere else to buy!!

Chaz was great to work with and very knowledgeable. He was very customer service oriented and professional.

Loved working with Jen Fischer! She wasn’t pushy at all but she was extremely helpful.

Nick was awesome! We bought our first purple mattress and couldn’t be more satisfied with his excellent customer service. Highly recommend!

Staff was nice, lots of selection but prices are on the steep side. Nice thing though was being able to just walk around and look without being hassled by a salesman. (Although they were there when needed).

Had great help finding what I want. Thanks to Chaz.

I placed an order for furniture back in Feb. It was supposed to be delivered Aug 1rst. That is 6 months. They then tell me it will be another 2 weeks but its on a railcar. I called them today they said it would be another month. I cancelled my order and will never be buying anything from Ashley Furniture ever again. How can you mess up that bad?

We had the pleasure of working with Justin Ritchie at Ashley Furniture, and the whole experience was amazing! He was super helpful and answered all our questions we had and even gave us his opinions on what to buy and not buy! We ended up buying on purple mattress and a diner table that will fit in our kitchen so much better then what we currently have! I recommend when you go shop for furniture at Ashley, ask for Justin, he will treat you right!!

I love the furniture there and Aziza. She recommended a good quality furniture for me and is very helpful. Would definitely recommend shopping here and also has the best price then most furniture stores.

I want to buy half the store! Great news is that their delivery price is the same no matter how much you order, and it includes assembly and set up.

Nick B in St. Cloud was extremely helpful in picking out a new mattress. There are so many choices and he was so knowledgeable that it made our decision very easy!

The sleep specialist Nick Belford was very knowledgeable and helpful with assisting us in picking out mattresses.

Justin was so helpful. He listened to what I was looking for and gave me great options to choose from. He did not pressure me into buying anything I was not interested in. He answered all of questions. I would recommend Justin to help you out.

Nick was very helpful assisting my daughter buy her own bed.

Justin R.was so very helpful and friendly as he helped me..very knowledgeable about price and your furniture you had.. 😀

Nick was great we knew what we wanted and he took care of it quickly!

Jake is great!

Went in looking for a desk for my home office. I was shown two options by the guy waiting at the front. One for $800 and one for $900. Both were overpriced for how simple they were, which is fine, so I told him I was going to look elsewhere. His response was, "well they sell card tables at Walmart". Blown away by the rudeness. Sorry you didn't get a commission bud. I'll be looking elsewhere when we fill out our new house's living room in the coming weeks.

I purchased a sectional couch and ottoman. Justin, our salesman was friendly, patient and helpful. He helped me find exactly what I wanted and personally called and texted when it all came in! I highly recommend Ashley Furniture and if you can, ask for Justin!

Justin ritsche did a great job

Everyone is so friendly there and always quick to answer my question when I call. I do leave them 3 because unless you order them in stock getting your items is like pulling teeth. Ordered back in feb. Got a few items right away. Called April to find out a couple of my items were in stock. Set up a delivery date and told me the other stuff probably mid May. Called back mid May. Had another item in stock and the other item got pushed back mid June or later. My question is why do I have to call Everytime when my items come back in stock. Should be something you guys should be doing on your end. How long were the items I’ve been waiting on been in your warehouse before I even called you guys to get them? Poor customer assurance in that aspect. But at least I’m still getting my items eventually even if it’s a little frustrating. Going forward I will never order from from y'all again unless it’s in stock. Delivery drivers were all super nice and on the quoted time I was told for delivery too!

I LOVED IT AND BOUGHT ME VALCHIER CHOCOLATE FURNITURE

We went to buy a bed mattress. No one greeted us. Hostess was on her phone, texting. We toured the entire store and no one approached us to ask if they could help us. One associate was helping another couple on his computer and he just nodded to us. As we were leaving, we saw 3 associates talking to each other in the middle of the show room floor. Needless to say, we didn't buy a mattress there!

We are very happy with our recent purchase from Ashley HomeStore. Our salesman Justin was very helpful with finding everything we needed, he was very knowledgeable about all their products, financing and delivery. He made our experience very pleasant. Delivery was fast and on time, we stopped a few other places before here and were utterly shocked at some of their delivery wait times and almost gave up on trying to buy new furniture. This place is by far faster and we will definitely be back!

I went to purchase a mattress on Saturday and a very nice gentleman named Nick helped me out. Not once did I feel pressured into buying anything and Nick was able to answer any questions I had. The other staff were also friendly and professional as well. =)

Great buying experience at St Cloud Ashley store..Great price on a nice sectional living room couch…Delivery was perfect also…Thank You Tom and the crew at Ashley in St.Cloud….

Tom Schultz was a great sale man,Listen to what you want and paid close intention,I would recommend you ask for him,a great person.

Justin is a caring and knowledgeable salesman!!!

Nick Belford in the mattress area had great customer service. He helped us with finding a great mattress according to our needs.

Update: The store Mgr. authoritized an exchange that was delivered today.. so far so good.. I can still faintly smell something but it is better. Purchased a sofa that was delivered completely in its original packaging. This sofa is giving off gasses that I can taste on my tongue. There was no information about how to deal with "off gassing" nor did the salesman mention this when I bought it. I tried calling the store 5 times from my land line with no answer but when I used my cellphone the receptionist picked up right away. She deferred me to an 800#. I am not happy with Ashley St . Cloud store!

Worked with Jake Isaac's. He was very helpful and respectful of our time and opinions. Would highly recommend

I worked with nick in buying my new mattress. He gave me the best deal and was incredibly helpful! He made the process painless and easy! Highly recommend using him with any mattress/ bed needs.

Last week we went in to look at beds. Nick was so helpful. We ended up buying one! It was necessary! We told him a few things that we were looking for. He asked what our price range was. Then showed us a few beds in that range. He was very friendly and personable. We appreciated all the help. We would definitely go back and see him again! He made the process very smooth and easy to understand. Nick knows his mattress stuff haha! Definitely go see him!

Ask for Jake! He’s really good at listening to what you need and gets you the best deal! He’s really patient and not even close to pushing a sale onto you! I am completely happy with how easy and fun the entire process was because of Jake! Thanks, Jake! :)

Nick was very helpful

We went to several furniture stores today and Ashley Furniture was by far the best experience we had. The staff was extremely helpful, knowledgeable, and not the least bit pushy. Raeann was beyond wonderful to work with for our mattress purchase. Chaz was also super helpful when we were looking at sectionals, we will definitely be returning!

I have a stutter, so talking is a trickier thing for me, but when I walked into the Ashley HomeStore in St. Cloud and met Tom Schultz I was absolutely blown away. He was VERY patient with me and answered all of my questions. He gave me all of my options with the credit cards and different selections on the floor. I have never, EVER been treated so well at any retail store. Thank you.

Easy to shop in this store and the people were very helpful.

Very nice help me when I was ready no pressure

My husband and I had a great experience at this location! Blake and Tom were both very helpful and honest about all of our purchases. Definitely will be back for our furniture needs!

Best place ever justin the sales man was varry good at what i wanted and need would definitely recommend them

Aziza gave us great service! Definitely going back to her when we need more furniture

Aishah was great to work with! Found us the perfect Sofa and Love Seat, plus a bunk bed, and even better that it was all in stock! Thanks for the great service!!

Aishah Musse was so helpful and we loved working with her. Came here not knowing what I was looking for and left finding a couch I am satisfied with. Overall A+ service.

Nick helped me out so much with pricing and figuring everything out.

Nick B. was great to work, took time explaining different options and was very helpful. I would highly recommend.

Nick was wonderful to work with, he was super helpful in guiding me to purchase the perfect mattress. He did not over push me to get something I did not like, he definitely knows what he is talking about! I will definitely purchase from Ashley’s and Nick B again!

Thank you Nick for helping us buy our Tempurpedic mattress! Such an amazing service. A’ishah was outstanding and helped us find our bedroom set. Thank you for taking the time to help us find what we were looking for. Will always be an Ashley customer for that amazing customer serviced received today by Nick and A’ishah!!!

Amazing customer service! Thank you Nick for helping us purchase our first tempurpedic mattress. Aishah helped us with our furniture and we have shopped from her previously and she always goes above and beyond! I will always come back and buy from them.

Aishah Musse at the Saint Cloud, MN Ashley store had been a fantastic help to us! She patiently listened to our needs and tried her best to help us identify the couches we needed. She explained the materials, the functions, and the manufacture of the couches in great details to us! She also explained the fantastic protection plans to us in a very professional and friendly way. We explained our finance situation to her and she worked out a great deal for us to keep us within our budget range! She is amazingly helpful to customers and we recommend you to ask for her whenever you shop at the Saint Cloud Ashley store!

Delivery drivers could use some work. Didn't pick up after themselves.

Greeted at the door by Jacob. Told him we just wanted to browse. Jacob checked in on us two times which was perfect because we don’t like to be “hawked” over while shopping. We picked out three couches, kitchen table, two coffee tables and three end tables. Jacob answered all of our questions and appeared to know a lot about the different pieces of furniture. Jacob and I came to a good number and we made a seamless transaction and we couldn’t be happier. Thank you Jacob and Ashley furniture.

Jacob Isaacson is very friendly & was a tremendous help in my furniture selection. His customer service skills are outstanding! I would recommend Ashley furniture to anyone.

This might be the worst service and purchase I have ever had with anyone. The first person who worked with us was Blake. We could easily see all he was excited about was commission he’d be receiving rather than the service. After we purchased our sectional and ottoman, he told us we would be getting that by delivery within the next 2 weeks. That was the first lie as we didn’t get it for more than a month. Next, we double checked to make sure the order was correct and he assured us it was correct. We received the wrong sectional, the wrong ottoman, 1 pillow but we ordered 2, and lastly at delivery they ripped paint off our railing. We called and were told the manager would call us back. We never got a call back and had to call them 2 days later. I could go on and on but already have wasted more of my time that I shouldn’t have. I’d never go back to them and want people to know if they go there, you’ll have nothing but a nightmare.

I had a wonderful experience with my shopping last Saturday. I worked with Aziza and she was very competent and willing to find out answers to my questions very quickly. Thank you Aziza!

Justin Ritsche was awesome! He was great at responding to questions and worked to get us exactly what we wanted. It was a great experience.

Great furniture, highly recommend going here for quality products. Jacob Isaacson is an awesome salesman!

Very fast to help. They do a lot to get you what you want. Special shootout to Jacob Isaacson, he helped us out from the moment we walked in the door and was able to help us get exactly what we wanted!

We had a great experience & The Staff was super nice & Helpful & I would recommend this to anyone who is looking for a furniture store. Thanks to Aziza for helping us find the perfect table & chair set we just love it. It is a great fit to our place. We would diffently shop here again..

Very nice staff, but the furniture is a bit pricey. But they also offered a 3 year deal, so not so bad.

We had a WONDERFUL experience buying a new couch here. Our sales representative, Blake, was extremely knowledgeable, pleasant, not pushy/unbiased, and an overall great person to work with. We told him what we were looking for and he guided us through several options until we could narrow it down to the one we wanted. Not only that, but the service we've received from Ashley HomeStore themselves and the warranties they offer for their products make it easy to trust investing in their items. We also appreciate their support for our veterans. Highly recommend! And thanks again, Blake, if you end up reading this!

I love this store when you walk in the people greet you and ask you what you looking for and they won't bug you untill you want to talk to them about something. My mom and I had great experience with Blake from there he helped us getting a couch and dresser. They are friendly. I recommend to go there if you looking for something.

Just browsing, but very polite and helpful staff.

We went in knowing we needed a new bed and left with the perfect bed. Thanks Nick! We also went into Ashley HomeStore looking to buy furniture for our new home. We found what we wanted and the buying process went great! Thanks Raeann! Our furniture has now been delivered and everything is as expected. No issues and we will be shopping at Ashley again in the future!

Great service!!!! I would give more stars if possible!!

I worked with Blake at the Saint Cloud store, and our experience could not have gone better! We got our entire bedroom set, including our mattress(the mattress guy was very helpful as well) for a very reasonable price. We only waited a few days for our order, and Blake texted us right when it was ready to go to get our delivery scheduled.

Outstanding customer responsiveness and unswerving customer care by Aisha. Customer for life due to this very fact 👏🏾

Very pleased and happy with our experience Nick B. Was very friendly,helpful and knowledgeable he helped us make a purchase for both a temperedic bed and a kids bed .

Justin did a great job showing us options for what we were looking for.

Awesome place to work and buy furniture. Highly recommend!

Highly recommend this place for any furniture needs you have. Everyone from the store manager Tom and 2 salesman I had the pleasure of working with (Blake and Nick), were not only friendly and knowledgeable but they also helped me find exactly what I needed within my alloted budget. I had looked for furniture at 3 other stores and the selection and pricing was better here as well. Thanks guys!

Great selection. Very knowledgeable staff. Our sales person Aisha Musse was very helpful, took the time to make sure we were happy with our selection. Took the extra time to explain the delivery process and warranty coverage and answered all our questions. Highly recommend working with her again.

Reann Z. At Ashley was so helpful! She was kind, friendly, offered suggestions and took lots of time looking up arrival dates for furniture. We will receive our furniture in a short 4 weeks! Not bad at all considering other stores wait times.

Justin did a WONDERFUL job getting us the furniture we loved!

Awesome!!!!!!! AIESHA WAS WONDERFUL AND HELPFUL!!!! 5 STAR SERVICE!!!

We needed a new bed; Tom and Nick were great to work with and helped us find what we were looking for. We were not home when the bed was delivered, but worked with our property manager and it was all set up and waiting for us. Will definitely come back for other furniture we might need in future.

My girlfriend and I went to Ashley’s furniture. The people were very nice though our salesman Chaz tschida was most fantastic. He was very insightful about the best deals and honest about the product. Highly recommend if you’re in search of new furniture. Thanks Chaz

Tried special ordering a captains bed and during ordering, the person messed up and forgot to order half of the bottom. They told me I had to pay to get the other half when I had already paid for it. Then after multiple calls/days and them lying to me saying the sales person was on lunch from 12-6. They had finally said they would pay for the other half. At this point I was so fed up and frustrated with them that I had just wanted a refund. They told me it wasn’t possible since it was a special order. I had to have my boyfriend get on the phone and demand to talk to their manager even after I had multiple times. As soon as he got on the phone we got the refund. Highly do no recommend going here.

Great store, great staff.

Shout out to Nick! I came in and told him what I was looking for, he didn’t try to push me out of my budget and even gave me time to “look around” if I need more furniture I’ll be going back!

Two high priced for me. Limited selection

I have never owned a luxury bed and after purchasing my home that is the #1 in home purchase I wanted to make for myself. Nick Belford was a very honest salesperson through my bed shopping process. He called to tell me about a big discount happening over the weekend and when I came in he put me into the best deal. Most sales people try to push you into the my expensive option and Nick helped direct me into the luxury bed option which would give me the best deal and achieve my buying goals. I will absolutely shop here for more furniture!

Highly recommend Nick Belford if you're in the market for a mattress. When we entered the the mattress section of the store and we were immediately greeted by Nick and provided pillows to begin testing out beds. Despite having three other groups in the section, Nick handled himself professionally and made sure all of our questions were answered. Once the crowd thinned out we explained to him exactly what we were looking for in a mattress. Who knew the first one he showed us would the one we ended up purchasing. It was a no pressure purchase and the whole transaction took 30 minutes.Thanks again Nick !!

Nick was great in helping me find the right bed for me! He was knowledgeable and took the time to get to know what I was looking for! Thanks again! Never disappointed when I go here!

Chaz Tschida was very helpful and knowledgeable. He helped me select the perfect mattress for my needs with no pressure.

I ordered furniture in December. It was finally delivered in April. It was a special order couch and love seat. The first delivery person said the love seat was damaged at the warehouse and they'd get me a new one. I didn't get any calls from anyone about the new love seat. A few hours later my special order love seat shows up without a call just van in my driveway. I have had my furniture for 10 days. They didn't order a new love seat they " repaired " the old one. So now after 10 days it is falling apart. DON'T BUY FROM HERE!!! If I could give negative stars I would. Over $3,000 of furniture glued back together and delivered as new.

Absolutely love my experiences with Ashley, their prices are always great and never disappoint on the quality. We just decided to do our mattress shopping there for that reason and worked with Nick Belford. His customer service was the best and walked us through the different options with the right amount of care. Thank you! We are excited to get our new Tempur-Pedic.

My fiancé and I went just to look around. We found a sectional that was unfortunately sold out on the Ashley Furniture website. We decided to try this store to see what other sectionals we could find. We ended up finding the exact couch that was deemed “sold out” on the main website on the showroom floor here. Aishah helped us with every question we had, gave us space to come to a decision, and she was incredibly helpful and amazingly kind! We will definitely have to make a trip back for some more first home pieces to add to our house!

I had looked at a few other places and had an idea of the sectional i wanted. We were welcomed and shown around. I told Justin what I was looking for. Not only was he super helpful, they had the color and a smaller version which was better fitting in the home. It was a great experience and is being delivered next week. Thanks so much.

Advertising something they don't have. And we had to ask for assistance they didn't bother w us.

What I loved most about my visit is that I wasn’t bombarded by sales associates. Justin greeted me and then let me look on my own. When I decided on a couch, he made the whole thing quick and easy.

Raeann was so wonderful in helping us pick out the right furniture for our new house! Plenty of great furniture and dining sets, professional workers, and a friendly atmosphere! Will definitely come back to buy from her again!

We had a great service there. Aishah Musse was super awesome and very helpful. She gave us freaking great deal. When you go there to shop, ask for Aishah and she will get you a the best service right away. You won’t regret.

What a great experience. Ask for Aishah when shopping here she is amazing.

Azaiza was excellent at both letting us shop and at the ready to answer any questions we had. Awesome customer service. Stepped up when we were concerned about the cost of delivery.

I haven't received mattresses as of yet, but Mr Thomas from the St. Cloud store is my angel 😇 he was so knowledgeable about the mattresses so nice and kind and understanding....I told him what I was looking for he found it for me.

Could have been the day but enough to make me go elsewhere and not come back

Thanks you so much Aishah and Aziza for your customer service...

My daughter and I came got great Great Service today by Aishah and Aziza. They help us pick out our dream couch,dining table, beds, mattress.I didn’t know I was gonna find everything I need today.THANK YOU SO MUCH.

Got my beautiful furniture from Ashley home store in St Cloud.....LOVE IT!!!!

Justin was excellent and made sure we got what we wanted and worked with us very well. Would highly recommend!

Excellent customer service. REALLY appreciate their price matching.

I had ordered a sectional from Ashley’s and waited months for it to arrive due to covid. Once I got it into my home, I realized it didn’t line up the way I had originally thought it would and needed to change some parts. ReAnn was beyond helpful with processing the exchange and helping me get the parts I wanted for the sectional. She also helped me order a chair, ottoman, end tables, bookshelf and coffee table. It was so nice having someone who knew my room and the look I was trying to achieve. She is my go-to sales person! I can thank her enough for helping making my house a home.

got a mattress, got it right away took 10 minutes. great customer service

Justin R was the BEST! We had an idea of what we wanted when we walked in but wanted measurements or the sectional (which he provided without hesitation). We also needed end tables and he even brought the table over to the couch so we could see what it looked like; he also found another option and brought that one over, too which we ended up liking even more! A++ service and answered all of our questions! Highly recommend Justin R!

Aishah is amazing! She helped us pick out and design our dream couch. Great service!

Raeann assisted us in finding the perfect dining room table. We thought we knew what we wanted but she LISTENED to us and then suggested we look at the one we eventually bought. It was great being helped rather than sold on an item. We highly recommend Raeann.

My wife and I came in today to try and find a mattress and bed frame for our 2 year old. In the past buying other furniture we have spent too much time jumping around from store to store finding what we need. But not today, today was the smoothest day we ever had buying our setup. We were in and out with our new setup in under 1 hour. Chaz and Tom did an outstanding job, great leadership!

Tom was super helpful with our mattress purchase and helped us identify a mattress that was perfect for our needs and the price was so affordable we bought two four our kids. We compared prices with a local store that only sells mattresses and these were much lower priced. Very glad we stopped here first.

So today my girlfriend and I went couch shopping. The first person we met was justin and very polite and knowleagble person than we met tom who is the manager. Both were incredible and we definitely would do business there again. Highly recommend if you need great service and reasonable prices go here.

We had the privilege of working with Aishah, Home Furnishing Consultant at Ashley Home Store at 60 Waite Avenue S. St. Cloud, MN. We are currently looking for Furnitures for our new home and We needed help identifying and figuring furniture ideas for our home. Aishah was wonderful, she was listening to our ideas, budget and all furniture needed for our home. She showed us several ideas, identify budget for each furniture sets and was informative, patient, and honest about discounts and timeline for arrival of furnitures depending on when you want to be delivered. She has been wonderful to work with and my fiancé and I will be asking for her in the future. I've also recommended her to family and friends already. Thank you Aishah

Great Service today. We were greeted promptly by Jose who let us shop freely without being overbearing. He was available to answer our questions when we needed him and we were able to find the end table we were searching for. Overall we are extremely satisfied with the service we received.

Today we worked with Chaz to find the perfect replacement couch for our home. He did an amazing job finding something that fit our needs and each of our wants in one piece. Looking forward to working with him further to order our custom piece soon.

We went in looking for a table that would fit 8 and Jose was great at helping us find what we were looking for. He answered all of our questions and looked at every option for us.

We had ordered a king bed but were delivered a queen due to a coding error. The manager Tom, went above and beyond to make it right. A higher quality bed was hand delivered by him the same day (as the one we ordered was not in stock). Definitely great service recovery! Tom is a perfect example of someone who actually cares about customer service and making situations right. We love our new bed!

Nick and Renee are great!! Best service in town.

We have bought multiple pieces of furniture from this Ashley Furniture and have had 5 star customer service. We bought our couch and bed frame and then went back and bought our son a bed and ourselves a tempurpedic. Raeann is stellar and we keep coming back to her. She is very knowledgeable in the products, very nice and ensured that we were happy each time we made a purchase. I highly recommend purchasing from here. Their furniture is great quality and beautiful. We will be coming back for our kitchen furniture soon!

Treat people nice and make deal

Went to find some things and Jose and Tom were so helpfully. Super great customer service. Definitely come back here again.

Thank you for your help finding the perfect bed and frame. Thank you in particular to Jose and Tom, who helped find the perfect mattress to compliment our lovely frame. We will shop at Ashley Furniture Mart in the future as well.

Recently we have visited the St. Cloud store and made a couple separate purchases, Tom went above and beyond to accommodate us in finding what we needed, and giving us a great deal on our purchases too!! We are very grateful in the ways he helped us out!

I've been looking for a bedroom set for a while. When I walked into the store, I wasn't greeted by anyone. I walked the entire store with no acknowledgement or service. When I went to ask about a set, I had to walk all the way back to the front to get help. The salesperson was friendly but, when I asked if the one set came in the color next to it but, in the design he quickly said no and referred me to another set. I told him I had seen it online but, he ignored that and just said no it doesn't come in any other color. He left after that. I looked it up online and sure enough they had it. I walked over to where he was sitting with another salesperson and showed him it and the girl with him said yes it does come in the other color. He gave me the price, apologized for not knowing the other color, and I left to discuss with my husband. I ended up going back the same day and bought it but, asked for the girl and not him. She was wonderful. Thank you Victoria for a wonderful experience.

Nick got me a great deal on a great mattress

Tom was fantastic! Attentive responsive and HONEST. I got everything I wanted and actually came in slightly under budget which never happens! Love this place and highly recommend! -update: Tom continued to provide amazing customer service over a series of purchases over 8 months. I am impressed and will work with him again anytime!

I recommend working with salesman Chaz. He was extremely helpful, knowledgeable, personable, and honest about the furniture. After shopping five furniture stores, we came back to Chaz at Furniture Mart and made three purchases.

Excellent service and selection. Chaz was incredibly helpful and very knowledgeable.

The associate who helped me there got me a great deal on a reclining bed. I couldn't find the thing that I was looking for cheaper anywhere else. I want to give a shoutout to Nick Belford for finding me an item that was on clearance and saved me at least 200 dollars! Thanks Nick!

They will deceive you. Before you leave, you may want check whether what they said is the same what you are billed.

If I could, I would give this store 0 stars. I’ve never seen more incompetent people in my life. We bought a bedroom set months ago and were promised we would have it in November. Now it’s already January and we still don’t have it. Every week we call and hear the same excuses and always get told “next week”. For all we know, our furniture is sitting in a warehouse somewhere, but for some reason doesn’t get to the store in St. Cloud. Ridiculous. This bedroom set was our fourth purchase at the store. It will definitely be the last one.

nick belford was a great salesman!

We went in to the store in St Cloud Oct 19th and we’re helped by Ray Drown I believe his name was. We looked at this side by side recliner and matching couch. He said that certain set was in stock and we would have it in 2-3 weeks, compared to other sets out there taking 2-3 months because of covid. So we said yes, he quoted us a great price and we went to the counter to fill out paperwork just like every other time we bought something there. He kind of rushed us through, never going through all the paperwork and explaining things. Got home, looked at the paperwork, and here he charged us 450.00 more than the quoted price (explaining why he rushed us). I contacted him about it, made a little ruckus, and he changed it back to the quoted price. BUT, guess what, now our furniture got pushed back, it appears it’s not the 2-3 weeks like he promised. We have been waiting since October 19th and still haven’t heard a thing. I have called there and they say there is nothing they can do but wait. Thing that pisses me off is he lied to us about the timeframe of this just to get us to buy it and tried to get more money from us after the quote. We have literally spent upwards of 10,000 dollars there over the past few years and this is how we get treated!! No more, I will NEVER buy another stitch of furniture from this place again.

We were looking for a living room set. Raeann took the time to answer our questions and helped us find the right fit for us. There was a lot of inventory to choose from which was great!

Nick Belford is the best honest salesman’s this store has. We came in looking for a mattress we told him we didn’t need help he respected that. Many of the other saleman kept coming to talk to us trying to tell us what we need instant of what we want. Nick didn’t approach us one saying his wants he listened to our needs. We respected his opinion because we could tell he respected ours. He was very honest and didn’t try and up sell us once. We will be going back because of nick and, will only buy from nick. He’s an amazing guy!!!

Nick is a fabulous associate! Was really helpful and knowledgeable. Answered all of our questions and helped us select a quality mattress within our price point. Will definitely recommend!

I don't know who is writing these reviews but I'm going to be honest with y'all shop somewhere else my husband and i order a sofa set in November we had great customer service by Chaz he told us that the sofa set will be ready within 2 weeks and it will be delivered to our house. 2 weeks later we recieved no call from the store to set up a time so, we reached out to them and they told us that our sofa is not in their store but it will be within a week, a week later no call and no sofa they said the same thing week after week it's now going on 8 weeks and we still don't have our sofa set that we paid for in full this company is a complete joke and I will never do business with them again and i strongly suggest you do the same. After waiting 8 weeks the only thing that is offered is a refund. This whole experience was a waste of my time and i could have bought a sofa set elsewhere

Very nice sales reps! Good prices

We loved working with Nick Belford tonight in helping us buy a temperpedic mattress. He was very informational and great personality to work with. And now we have an excellent bed coming to help with our pains . Thanks again Nick Belford Taylor and Aaron Miller

My fiance and I came in after going to multiple other mattress businesses, we were very pleased with our salesman, Nick Belford. Nick helped us pick out our mattress in the price range we wanted and made the process very smooth.

I had a pleasure too work with Raeann Zander!! Excellent sales I have ever experienced in the furniture sales.. she had ideas and I took them. Keep it up it was a pleasure working with you and I’ll be definitely coming back when the house is done.. thanks Jon

The customer service in the store was really good. I am highly disappointed in the delivery driver. I paid for delivery to my apartment. He refused to wheel the large box inside to my 1st floor apartment door. He instead swore at me in spanish and dropped my purchased furniture at the curb of my parking lot. He refused to even bring it to the entryway door. The customer service was horrible for the delivery.

Great service, attention to detail, and friendly!

I was shopping for a new couch and was fortunate enough to have Chaz Tchida ask if I was finding what I needed. I asked him a few questions (even though I had already decided which sofa I wanted) and was happy he gave very straightforward, honest answers. It was rather busy in the store but once we started the paperwork I was out of there within minutes!! I will definitely seek him out for future purchases!

Chaz provided us great service and was a delight to work with. We would absolutely work with him again and would recommend him to others.

Chaz was very helpful an very knowledgeable! Very nice!

(Translated by Google) It's great, Ryan the manager, great person and always looking for the best option for you (Original) Es estupendo, Ryan el administrador excelente persona y siempre busca la mejor opción para ti

We are currently looking to furnish a 3 bedroom home, living room and dining room included We went into Ashley Furniture Mart. There were very few people in the store and we stayed our distance of 20' away from others. We had a gentleman come up to us after we had been social distancing and he asked us if we had masks? My husband told him yes we have them, but our doctor had asked us not to wear them due to health conditions. He the told us we we didn't want to wear them then we would need to leave the store. Not that it's anyone's business about my health conditions but I've had not only my doctor advice me not to wear the mask but also my dermatologist advise against it. We then had a short dark haired man following us, making sure that we leave. As we left we noticed that the employees at the front counter 1 had no mask on the other was wearing his mask wrong only covering the mouth. I feel like we just had our freedom and our rights taken away. So Ashley Furniture Mart you just lost a big sale today. Customer service is being lost when you send folks away that WAS SOCIAL Distancing. Sherry Eld

I visited this location because I needed furniture for my living room.Aishah was a great help. She is a fantastic sales associate and very professional which is hard to find these days. She walked us through the store and helped us find the furniture we needed she also followed up with us and kept in constant contact with us about the status of our order. I’m sure the other sales associates are good but I would recommend you asking for Aishah if you visit this location tnx again Aishah

Came it to buy 2 queen bed sets. Aishah made this very pleasant and simple. She was able to get me a better then the price I went in expecting. Thank you.

All the staff were very friendly and helpful during my shopping experience. Special thanks to Justin for answering all my questions about the sectionals I looked at, and helping me find the one that suited me needs best. Also a big thanks for keeping me updated along the process.

We were Promised next day delivery of a mattress and called to get an update on when they would be here and was told that nope not gonna to happen. Was never scheduled for delivery. We were told to take our mattress apart for this mornings delivery. We have nothing to sleep on now my husband is deploying this was his last night home no mattress to sleep on and the store was no help when we called them. Pretty much told us whatever nothing we can do. Just kept getting told well I don't know. I will never shop there again. Worst customer service.

very friend service. have had raeann help up a couple times now and always super helpful.

My husband and I went into the store to buy a couch. The service was wonderful and all employees were helpful. However, we were initially told it would take 6-8 weeks to get the couch delivered due to covid. Around the time it was supposed to come, I called for an update and they pushed it back another 4 weeks. I was disappointed they never called to give me an update about the delay. I called again today and they pushed it back, once again, 4 weeks, which isn’t a for-sure date....meaning that we will be waiting 16+ weeks for our couch that we already paid for. I understand that Covid is slowing down manufactures but it would be nice to be in the loop. I don’t complain much but we have been waiting 4 months for a couch with no updates if I didn’t reach out.

I went in on Father’s Day weekend to order a new couch! I had a great experience with crystal who helped me find the perfect one! I placed the order that day and was told it would be in early August and that they would call and set up a delivery time at that point. I know with Covid that things have been delayed so when I still hadn’t heard anything in September I called to get an update. I was told they were still waiting on one piece of the couch. I then called back mid October to get an update and was told that the couch was in and they were just waiting for me to set up a delivery date. I rarely complain about anything but I was a little annoyed that they never called me to tell me it was in, especially since I was supposed to receive it over two months ago. Just thought it would have been nice if they offered to refund my shipping/delivery charge due to the delay in receiving the couch.

I will never shop here again. Sales guy said it would be next day delivery once mattress comes in. Came in October 1st, But they said, can’t do next day. Was supposed to be delivered 10/7 between 11 and 3. Received a phone call at noon telling me it wasn’t being delivered. Mind you had to take the day off work for this so called delivery. They finally delivered it on Saturday 10/10, got the call later Friday with this information... had to cancel my plans for the day.

Received great service from Aishah. Fulfilled all commitments, and provided prompt delivery.

The worst experience ever! The service was awful!! We built a house and was looking to furnished it, looking to spend lot's of money. I wasn't greeted or even asked if we needed help. I did go up to the front desk where those ladies were rude and not friendly.. Super disappointed and disgusted.

My daughter and I went in to buy a couch. Aishah Musse was our sales person. She was so knowledgeable and helpful! She was awesome. We had been in there earlier and the salesperson that helped us knew nothing about couches and frames and how to move them. We had left the store thinking that they wouldn't know how to move the couch safely without causing the frame to twist or turn. When we went back Aishah was very helpful and she knew just what I was talking about. She went right up to the couch and looked in the back of the couch and told me that the delivers would know how to take the back seat rests off the couch and put it back together after delivering to set it up. The other clerk definitely needs to brush up on customer service of asking others when she doesn't know what a customer is talking about. Thanks Aishah you are AWESOME!

My wife and I needed a couch to complete our finished basement. This simple task turned into a challenging process due to Minnesota COVID-19 protocols and safety mandates. As a result, we spent a lot of hours online searching for the right couch for our space and decor. We finally made up our minds and contacted the Ashley HomeStore in St. Cloud, Minnesota. We were connected with Denise. What a breath of fresh air! Buying a large piece of furniture online takes a lot of research and trust. We were not even able to sit on the couch! Denise became our eyes for this purchase. She verified all our measurements, gave advice on our color scheme, assured us of the quality and construction of the product and nailed down a great price! She took care of the delivery process and updated us directly. She called us, when did not have to call her! Our couch was delivered by a very professional delivery company. Clean and courteous. We will be returning customers!

Ray is an amazing salesman! He's helped us with three separate purchases. He never pushes an agenda, listens to our wants/needs and offers the best product for the price we can afford! We'll absolutely be back!!

Great service. Delivery men were simply amazing. Hugo was the best! So very nice. It was very refreshing!!!

Denise O. was so helpful in deciding the perfect mattress and bedroom set. She was patient and very informative. We would come back and work with Denise anytime for our future furniture purchases!

Justin was awesome and so helpful. So great to work with, will definitely be returning next time we need to purchase furniture!!

We had the privilege of working with Crystal at the Waite Park store. We are currently building a new home and I needed help piecing items together. Crystal was wonderful! She took me room by room and showed me several ideas. She was informative, patient, and has a great sense of humor! She has been wonderful to work with and I will be asking for her in the future. I've also recommended her to some family and friends already. Thank you Crystal!

The service! Top notch! Jeanette helped me first to pick out a new bedroom set. I told her the style I was looking for, and she showed me what my options were. So happy with her help. A few hours later I brought my husband in, to seal the deal! But we weren’t done yet. With the outstanding customer service we asked about mattress options, and was directed to Tom. He was so patient with us, answering our questions and helping us with our mattress. We returned a few days later, Tom was there to help us with our new dining room table set, rocking chairs, and a hutch. We didn’t get the great service at the competitor businesses. Thank you!

Great people to work with

Greeted by A'ishah when we walked in. Told her we were interested in sectionals -- she took us right to a few different choices. She did great, even as we went back and forth between two options about a hundred times. She then took care of a special order piece for us. A+

Crystal James was beyond amazing. Supper helpful never pressured us once!! She even showed are kids a magic trick ! So if you need help with any of your furniture needs crystal is the lady for the Job! HIGHLY RECOMMEND CRYSTAL JAMES AND ASHLEY FURNITURE

No one helped us or said hello for the 30 minutes in the store. Ray the store manager apologize and offered 15%. That was a month ago and we still do not have our chair.

Our consultant was Crystal. She as a professional went above and beyond expectations and has the personality to back it up. 10/10 would recommend and will 100% return solely because of her.

We were greeted at the door by Raeann, who asked what we were looking for and then gave an overview of the showroom and allowed us to look around on our own. She checked in with us and it was wonderful to not have someone at our backs as we wandered throughout the store like at other furniture stores. Raeann shared when we first arrived that they were experiencing backorders and delays due to COVID (absolutely understandable). So, imagine my utter surprise when I placed my order with her that day that the pieces I picked weren't backordered! Instead of the 4+week delay, they arrived in 2 weeks! (And the delivery men were incredible too! So prompt, quick and tidy.) I'm loving my new sofas! I'll be back to Ashley for my next furniture purchase.

Amazing products and workers!

Very helpful staff. Attentive and informative. Nice selection of furniture styles and colors to choose from.

I want to give a HUGE shoutout to Crystal that works at the Ashley furniture store. She knew exactly what I wanted right when I walked in and was super helpful finding furniture for my first apartment. I checked out a lot of furniture places around the area and she was the most helpful and the most accommodating consultant. Super happy with my furniture choices and will definitely shop there for other furniture in the future!

Crystal James (St.Cloud) was amazing made our experience a delight! She wasnt pushy and let us take our time she answered any and all questions without being overwhelmed big purchases big questions! We ended up buying a whole bedroom set and mattres highly recommend her.

Went in and met with Ray Downs. We told him what we were looking for and he wasted no time only showing us what we wanted to see and moved on quickly when we weren’t interested in the item. He made the entire process smooth and effortless while keeping it fun.

We bought a matress and bedroom set from this store in September 2019. When it was delivered it had a huge hump in the middle of the matress. We have pictures. We are on now our 3rd matress and an upgraded bedroom set thinking it was the quality of one of them and we still are not happy. The head of bed is much lower than our bodies. It is very noticeable and we have had many sleepless nights from the product from this store. We have complained and exchanged and were not sure what else to do. The last time we spoke with Ashley was in December and they were not easy to work with. We have always bought our furniture from them but most likely not in the future. We are very disappointed with our purchase.

Crystal was a blast to work with and wasn’t pushy she got us into a sectional and a bedroom set at a price we wanted. She was very knowledgeable without being in your face. We will for sure be back for our other furniture needs!!

Thank you for doing the right thing in a moment when you didn't have to. Our family will be forever grateful and will be long time customers in the future.

** This store ROCKS, as does our salesperson ZACH! *** I've literally NEVER written any Google reviews before because I have young children at home, and frankly, I don't have the time to do it. However, I had such an AMAZING experience with our consultant Zach in your showroom today that it would be a disservice not to do so. I use the term "consultant" because Zach did something you wouldn't ever expect from a salesperson; he listened, he truly cared, and to top it all off, he actually didn't want to sell me anything unless I was completely thrilled with it. I prefer to purchase a lot of things online these days, because I despise pushy salespeople. Absolutely hate it! Zach treated us like we had been friends for years, yet it had only been a few minutes since we walked in the door. Whoever reads this, and i mean both Zach's supervisor and anyone else reading this review, he is someone i would personally want to have as a close friend, and we could trust him 100% without question! We found some things we liked at a different place, but came back to Ashley because of the way we were treated. I can see right through people, and know when I'm being, "sold." Not once did i ever feel that. So refreshing! He even went out of his way to entertain our young children while my wife and I needed to make some decisions about what we were going to purchase. I can't say enough about how wonderful an experience we had, and how excited we are to get our new furniture!

We had a gentleman named Zach helping us out! What a great guy to work with!! He sent us right where we wanted to be, in terms of the couch for us!!! Ashley will get more business from us, with customer service like that!!! Thank you Zach!!!! The Zupko's!!!

Tom Schulz did an awesome job with us. Store opened at 10 today and we were out within 15 minutes with our new mattress purchased and delivery set up. Definitely helped us get the most bang for our buck. Ask for Tom when looking for mattresses! Thanks for being so speedy.

Do not like being followed around by sales will not be back.

Neil was awesome help when we purchased our bedroom furniture. He spent a lot of time with us and didn’t make us feel rushed. He also didn’t hover and feel like we had to buy something.

****Update*** Ashley furniture called me back and is willing to send out a technician free to diagnose what's wrong with the items and try to fix them. If they are unable to fix, they said they will do a full refund. The sales rep who screwed us over on our order was also let go so that says something. Great customer service from Ashley in trying to make things right on their end! Horrible first time buying experience... My girlfriend and I came into Ashley a few weeks ago to look at getting a new couch and love-seat for our place so we had more seating. Upon entering they had great president day sales. We were greeted by John L who then showed us around to some great options. After finding the Laney Black leather power reclining couch and love-seat set we instantly fell in love. It was on clearance and John even got us a little better discount than the price they had it marked down to. During the checkout process I asked John and have 2 witnesses to confirm, that I asked him "we will be getting new models correct not the one's we're sitting on right now?" I made sure to ask because the floor model had plastic tags sticking out of the side and taking those out would almost surely end up with ripping of the leather. John told us "Yes, you'll be getting brand-new ones I'll make sure of it." Well our couch and love-seat were finally delivered today about a week and a half later. The movers were super friendly and gentle with the furniture as I observed them bringing it in and into the exact location required in the house. After they put the couch and love-seat back together they had me test them. This is when We found out that the left side of the couch mechanical headrest was broken. you push the button & can hear the mechanics trying to work but its defective and doesn't move like the other side. Then upon testing out the love-seat, when pressing the lighting button on the cup-holder that activates the ring light on the cup-holder and the led strip beneath the furniture that's when I also discovered that the led light strip was broken/defective on this unit not to mention all the fingerprints and smudges all over this supposedly new furniture. This is when I realized we were sent the floor models we sat on in-store and not new ones as promised by our sales rep!! I know this because those same exact plastic tags are on it from the old price tag that was on it in-store.. Being a social media influencer with over 150k followers between my platforms, I expect brands to do right by me and in return I'll gladly promote and recommend them. However in this case I am EXTREMELY disappointed in the sales rep and this is the result of him trying to make a quick sale by telling people whatever they want to hear to close the sale so he can make his commission. Someone better make this right.

Crystal James was so fun and professional at the same time!! Thank you for the great service!

Neil Frahm was a very big help getting us set up with a new mattress and base very happy

Neil Graham was very patient and helpful through the whole process. Thank you

Had an amazing store employee last year named Neil when my wife and I were looking for a bed and a year later, because my wife and I didn't remember what we looked at, we went in again and not only did we find the bed we were looking to purchase, but we were helped by, none other than, Neil!!! Such a friendly and well informed guy. Highly recommend this place!!!

Nice selection, variety and prices. Cr;ystal was very helpful finding the pieces I was looking for throughout the store. Shopped a lot of the stores in area and only place that met me at the door and helped me find what I was looking for. Other stores I wandered through and as I was leaving they asked if I needed help!

My husband and I went shopping at Ashley last week looking for some new living room furniture. We were really just getting ideas about what we wanted. We were greeted by Crystal who said she was going to be our "shopping buddy"; how helpful and sweet is that?! She showed us so many great things (the store has some beautiful items!). She clearly has a great rapport with her customers. We haven't made a decision yet, but we left knowing just where we're going to purchase our furniture, and that sale will definitely be Crystal's!

Neil helped us today with our matress purchase. He was very helpful and courteous. Would highly recommend seeing Neil for your mattress purchases! Thank you again Neil!

I worked with randy r. He was funny and very professional and was able to answer any questions I had. He didn’t try to upsell me on anything and helped me order what to me is a large amount of furniture. Everything went smoothly and I’ll be expecting a delivery next week. Thanks for all the help!

I dealt with Crystal James while I was there and I was really impressed with how friendly and wonderful she was. When my husband and I are in the market for new furniture, we definitely want to go here again. It's a lovely store.

Neil was very helpful and was able to get me a great deal so I stayed in my budget!

Had an amazing service at the hands of Ty, couldn't be any happier with my purchase!!

I had a very pleasurable experience at Ashly Homestore was greeted right away and helped. The gentleman showed me the exact place I need to be for me to purchase a mattress. When I was purchasing a mattress the sales associate Niel Fraham helped me find the perfect mattress that would work for me.

John did a great job helping us pick out a couch today. Great experience!

My husband and I are in the market for a new couch, so we decided to visit Ashley Home Store and browse their selection. We were greeted by a friendly face, John L, who was able to find a couch I had seen online! He gave us space as we browsed and answered all our questions! An hour later, we had purchased our perfect couch for a great deal! Thanks again for everything, John!

Worked with Neil in the mattress area. Had a great experience, he was very helpful in determining on which mattress to buy. Thanks Neil!

I was looking for a durable, inexpensive couch and Neil was super helpful! He found me quite a few options and we love our new couch!! Thanks again Neil!!

We bought a sectional from St. Cloud. We had issues with wedge, after 3 attempts Tom Schultz said we will get it corrected, regardless. Bottom line, I have a wedge that is better than 1 from factory. Very Satisfied.

Tom was great to work with and not pushy at all.

Had an amazing experience shopping here with store manager Ray Drown helping us. He was able to answer all our questions without hesitation and made sure we got the best deal possible. 100% recommend and in the future won't waste time before coming here for any furniture need.

Neil Frahm was a great salesman new his stuff

Last week we stopped in browsing for a chair. We wanted something big and comfy that our Great Danes could lounge on, but didn't have a lot of ideas about what was out there. Crystal was a huge help in navigating our options, and she found us a perfect cozy chair with a sweet 2 for 1 deal. She was a delight and really made the whole experience easy and enjoyable. Our dogs love the new chairs and we do too. Crystal is the best!

Horrible service. Walked through without one of the three employees saying hi or asking if we needed help.

***DO NOT SHOP AT THIS STORE*** I’m not typically one to write reviews, But I was treated so badly by Ray the store manager, that I figured I should warn people to NOT SHOP HERE! HORRIBLE customer service! If you have an issue with your purchase they’ll tell you to get the hell out of their store!

This was a great experience. Helpful sales without the pressure.

Worked with Neil Frahm back one December. We were looking for a new bed and tried many. Stopped in to Ashley in St. Cloud and Neil was great. Explained everything very well and was pleasant but not pushy. We bought a Tempurpedic and we love it. Thanks to Neil and his great service. If you are looking for the best bed you will ever buy, stop in and ask for Neil.

Neil is great. Nice guy, quick and friendly service. Price matched for me. Says he’s a fun uncle, a funcle if you will. So he must be good with kids. 🤷🏻‍♀️

Randy is amazing! After trying unsuccessfully to purchase furniture online (it was on backorder for months and they gave me a hard time about cancelling the order) I went to see Randy. He stayed later than he was scheduled to work with me. I told him what I needed and he found exactly what I was looking for. He and Carly worked to get me financing. When it was approved, I got a great deal on a sectional, desk and chair, and a huge tv stand with a fireplace and bluetooth speakers that almost didn't fit in my front door. The delivery guys came within a few days and set everything up exactly as I asked them to. I will definitely be going back to Randy for more. I need a bedroom set next.

John, our salesman, was very friendly and helpful . He greeted us and told us about the awesome sale going on. He didnt hover over us, he would check in on us. We found a bedroom set and cant wait til its delivered. Next time we need more furniture I know who I'm going to and where. Thanks John for all your help!

Great! Worked with Neil for mattress! I loved the quick, no beating around the bush, service. Done and done. Also enjoyed the no pressure sale. Beautiful store. Good customer service. 😊

Don't go here thinking you'll walk out with whatever item you wanted. Pretty sure the only things they have in stock are mattresses. Decent variety of products, just wish they didn't have to use a faux 35% off sale when the items on their own website reflects the sale price without the hassle and need for every salesman to use a calculator.

It was spendy for what i wanted

Neil, thanks for the help! Love my new bed!

Neil was great with his service. He was very knowledgeable about the mattresses and sold us with what fit our sleep needs.

Ashley Furniture did a wonderful job helping my husband and me pick out a new mattress and bedroom set. Ray and Neil were welcoming, friendly, and made the financing process very smooth. Neil found us the perfect mattress to meet both of our comfort styles. Ray worked with us to give us the best deal and make sure we left happy! I would recommend this store to anyone looking for a good price on new, good quality furniture.

Awesome help from Ray and Nei! They always do the best at finding us exactly what we want and even help with the pricing. So happy with our new mattress and bedroom set!

I was met by my "shopping buddy" Crystal upon entering the store... seems like when I stop in most furniture places I just wander around on my own & have to flag down a sales person. Crystal went above & beyond in helping me find what I was looking for. She also explained Ashley Furniture's policies clearly should I get my purchase home & realize it isn't going to work. (Just send it back on the truck, no questions asked. ) Ashley Furniture is a great place to shop & Crystal was an awesome shopping buddy!

Very nice but did not find what we were looking for yet 😒

The best experience I have ever had! The staff was very helpful in my selection of my sofa and made sure it was the right one for me! If you ever want a good experience and help finding the right furniture then this is the place i can recommend!

After paying 5.5k in cash for purchasing our new home furniture in oct with a promise to get it delivered in 1 week, today it's Dec 14th and everything still not here. 4 times deliveries were scheduled in which 2 times truck showed up with only fee items from the full list which was expected.... frustrating part is each time there is a phone call day before to confirm the delivery and also to confirm what's coming in the delivery to assure, still can't deliver as expected. Today being 4th time promising the delivery, only came the bed at 8 am and missed other stuff. After asking sales guy, he confirmed stuff is coming 2nd truck behind at will get delivered at 2. Called at 2 they said it will come at 4 and called at 4 ,said it will running late and will come at 5 and still sitting at high and dry at 6 pm in a hope of getting the stuff.... It's a joke ....once you pay in advance no one cares....never pay in advance and pay when you get your stuff....simply frustrated....just trying to help other shoppers....

We shopped our first home furniture from Ashley St Cloud, we worked with John and he is awesome. I can’t recommend him enough, he is just the best. Thanks a ton John. Our first home means a lot and he never forced us to buy anything and he always reminded us to only buy if we are fully satisfied. I felt he is now my family. Thanks John!! God bless you!!

I just went in to look around and WOW! So many great things to choose from! The staff was very helpful in telling me about all the special deals & holiday discounts going on. I am definitely going back here as soon as I'm ready to redecorate my house! 😁💖

Love the sales people and furniture

Great deals

Purchased a sectional for $350 less than priced at a nearby competitor. I would have had to wait 4 to 6 weeks for delivery at the competitor, but I put in my order at Ashley at 7pm on a Friday and I picked it up Monday morning, a day before it was even supposed to come in! Customer service has been extraordinary so far, I have been extremely impressed with everything about this place, 5 stars!

Randy was the best!! He didn't pressure me to walk out buying a bed and he listened to my stories!!

Neil and Dan were amazing! They made sure I found the mattress that got me perfectly despite all my pickiness n complaining! I highly recommend them!

THE GOOD: I was in the market for a new queen sized mattress and box spring. Went in and they were willing to work with me on a payment plan. Did this back in late August and finally got the bed paid off in early October. The bed itself is pretty decent and not too bad for the cost (I spent about $1200 + free delivery on it when other places in town were quoting me $300-500 higher for similar types of mattresses). THE BAD: The delivery was an absolute disaster. First, I could not choose a exact time, it was anywhere from 7:00am to 7:00pm and I would be notified a few days before about the 3 hour time window for the delivery. I decided to do it on a Saturday and got a text that it would be between 8:00am-11:00am. They did call and deliver it, but the issue came with taking my old mattress. See, one of the biggest reasons I went with Ashley was I was told by the sales representative and the people up front that there was no issues hauling my old mattress off. When I asked about them taking it, they balked and said there was no notes on the invoice and that it would be a $10 hauling fee for taking the old one (was never alerted to this while purchasing the bed). I had no issues with the fee, so they said they would go outside and call their boss and then come back in a few minutes and let me know. Well, they drove off and left a box cutter wedged in my apartment complex's front door. I had to call support and get transferred to several different people before getting the issue resolved. They came back several hours later and picked it up finally. I will note that management did apologize and waive the $10 fee. It did, however, end up eating up pretty much my entire Saturday due to this mess. Honestly? This experience has made it where I do not want to shop with Ashley again. I would have gladly put some more money into some furniture I was looking at getting, but the entire delivery experience has soured me.

Randy Rutherford was very knowledgeable and helpful in our selection of a new sofa and loveseat. The furniture was custom ordered and arrived within the expected time and in good condition.

#MyAshleyHome in St. Cloud was Great! i bought a mattress and picked it up in store with no problem or hassle whatsoever. Randy (Rutherford) answered all my questions and helped me get a really great mattress for a decent, affordable price. I will def buy from this location again. Thanks, Randy, for all of your help!

*update.. quite disappointed in the process of acquiring this furniture. It is one thing to know you have to wait but to be left in the dark regarding when it will arrive is aggravating. We were told 10 days and its been over 2 weeks. This is a huge inconvenience and we are dissatisfied with not being told it could potentially be this long.The date keeps repeatedly being pushed back and we only know this from calling them, we have not received any calls from them to be updated! We would have been fining waiting if we would have known the actual time it would take to be delivered to the store. my boyfriend and I went to Ashley yesterday to purchase a bedroom set. We were immediately greeted by Ray. We told him what we wanted and he showed us 4-5 different options ranging in price. He did not at anytime try to up-sell us or push us whatsoever to make a purchase. However, we ended up picking the one we loved & it only took about 10 minutes to finalize the purchase. Ray was kind, funny, helpful, understanding & all around a stand up guy!! 10/10 would recommend him!

Purchased a dining room set with the help of Ty. He readily printed off information for me that helped me make the decision to purchase from the local Ashley store and not online. I felt I was treated well by the staff and would recommend this store.

I was greeted at the front of the store by Denise Ochoa. She was extremely knowledgeable of how body ergonomics work and applied her incredible instincts to meet my spine support and overall aging body needs by helping me swap out my delivered reclining chair at home with one I was totally satisfied with that she helped me pick out on the floor. Denise (or "Bahston" as I have nicknamed her) really did demonstrate her outstanding salesmanship abilities as we shopped around together. She was titillatingly entertaining as we got to know each other, swapping our personal stories, all the while I was "test driving" the most exquisite recliners. Ochoa is a sweet woman with fashionable dress and a keen eye for matching and mixing and blending recliner colors to meet my home decor. Denise is extremely credible and knowledgeable of the products she showed me and I would recommend anyone to go see Denise Ochoa the next time you're in the market for any type of furniture or accessories at the Ashley Furniture Store, next door to the Post Office by Applebees across from Chick Fillet in town. You're a gorgeous lady, Denise! Anyone will enjoy your company at the store! Take care, & shop at Ashley's!...:)

Just stopped in to buy a new livingroom set. Wanted to just look around. Immediately was asked by store manager if we needed help, when we said we wanted to look, he was offended and rude. He then approached us again to ask us if we wanted sales papers. I said "no thanks", to which he responded "Wow!" Loudly and rude, and turned away in a fit. Very rude behavior from the store manager. We are shopping elsewhere.

Visited the store to check out sectionals. This location has a wide variety and we were pleased with the selection. We were greated by JOHN L who made the experience wonderful for us. He was professional, attentive without being overbearing, and funny, which I value in any kind of buying experience. He provided us with so much informational feedback about the pieces we were interested in, had great recommendations, and rest assured got us the best deal possible. Ashley HomeStore has quite the gem with JOHN L. Thanks, John!

Store seems small on the outside but they have tons of furniture! Very nice people working there! Randy and Ron were SUPER helpful

My best friend ordered a bed through them...they were horrible!!! If I could do no stars I would! She took a full day off of work (which is super hard being a nurse) for the delivery...they didn’t come through and no contact for delay. They pretty much they told her too bad for missing the day and that she would have to take another day off. HORRIBLE!!!

Always our choice to purchase quality furniture at a reasonable price!

Denise O. was a wonderful person to work with and helped us find exactly what we were looking for! Thank you so much! Great furniture selection and very reasonable prices!

Ray helped us to select a comfortable and supportive mattress in our price range...with no pushy sales tactics!!! Thanks Ray Drown!

Came in looking for a new kitchen table. John L was very helpful and had a great sense of humor which made the buying experience really fun. Found exactly what we were looking for and had lots of laughs.

Neil Frahm in the mattress department was super helpful in helping me pick out a mattress that worked for me. I have scoliosis and back pain, and Neil was able to work with me to get a high quality mattress at an affordable price point. Go see Neil, he’s awesome!!!!

Neil helped us out at the St. Cloud location and was friendly, informative, and straight forward. He didn’t try to deceive us by making us purchase more than we needed, and informed us of all costs and services! I didn’t feel like I had to purchase anything and to me that’s great service!

My wife and I were looking for a new sofa and checked out several stores in the area. Denise Ochoa was the salesperson that helped us, we really liked her because it did not feel like she was pushing the product on us like the salespeople at other stores. She was more concerned with finding us a good product and a good deal. After showing us several options, we told her we needed some space so we could talk and she told us to find her when we were ready. This, to me, was what really made the decision to buy from here because we were not being pressured. We ended up buying a beautiful sofa/love seat combo and got a fantastic deal from here. We will definitely be bringing our business here in the future.

Good sales team, they had me buying way over my budget and I’m a real cheapo.

Furniture shopping can be stressful but John L somehow managed to make it fun. He added humor, insight and listened to our goals and helped make them happen.

Neil provided excellent customer service. No extra up selling or hassling. Got me exactly what I needed in my price range. Thanks Neil.

Neil Frahm is a great sleep specialist who knows what he's talking about and was very very helpful! highly recommend seeing him when looking for any mattresses.

Went in looking for some new mattresses and got help from Neil Frahm. He was awesome help!! Knew what he was talking about and went out of his way to get us the best deal for our money. Highly recommend this store and especially Neil Frahm!

I worked with Neil Frahm in the mattress area. I called a few days before and explained our needs. He was candid and understanding of our request. He didn't try to push us to purchase something more than what we wanted. When I went into the store to purchase our mattress set in person, he was cordial, kind, and truly a professional. We will be continuing our home remodel in the coming months and I look forward to reaching out to Mr. Frahm as our furniture purchasing needs increase.