Ashley Store Shakopee, MN

Tommy was very helpful and knowledgeable of the inventory. We were looking for a tv console and they were located throughout the store so it was nice that he knew where to take us. Also not a hard press to purchase which was also appreciated.

Great experience working with Mark!

Anthony is a great man

Tommy R was great to work with. He answered all our questions, he was patient with us as we were trying to make a decision on what we wanted, and very informative on the policy and procedures we asked about. Thank you Tommy!

Anthony was very helpful with our purchase!

We had a great experience shopping there. Tommy did an excellent job answering our questions. Hesvery helpful.

Anthony was very kind and soft spoken.

I had a great experience at Ashley Furniture! Kellie was incredibly helpful, patient, and knowledgeable while helping me find the perfect sectional for my space. She really listened to what I wanted and made the whole process easy and enjoyable. I love my new couch and couldn’t be happier with the service. Highly recommend asking for Kellie if you stop in!

Great time shopping with Tommy!

I contacted the store to order two additional pieces for a sectional sofa we purchased less than a year ago in order to make the couch functional. I was informed that the price for the additional pieces would be $100 more than what we initially paid when we purchased the couch. I was also told I should purchase a protection plan for the couch. The protection plan was described as covering power switches, motors, USB switches, electrical components, reclining mechanisms, and similar electronic features. However, the sectional couch and pieces we purchased do not contain any of these electronic or powered features. I clearly told the representative that I did not want the protection plan. Later, I received a text message containing a photo of a receipt. The receipt was in the wrong name and appeared to have been photographed rather than properly sent, which made the information difficult to read. When I reviewed the receipt the following day, I discovered that I had been charged $199 for the protection plan that I had explicitly declined. The plan covered the electronic components such as motors, switches, USB ports, and other powered features, even though the couch I ordered does not include any of these features. After this, I also received additional phone calls attempting to confirm which sectional pieces I wanted to order, even though that information had already been provided during the initial order.

Lots of options in a large store. Anthony was very nice and helpful!

Great experience with Anthony. Very knowledgeable and helpful!

Anthony was great to work with

Joseph Partida Help us today he was really helpful!!

Mark was very helpful helping us find a couch!

Tommy was an excellent sales rep! He answered all of our questions and gave us time to think through our final decision. No pressure whatsoever, and that’s what we appreciated most about him.

Anthony was great! Very helpful would highly recommend

Excellent customer service, the seller (Kellie Roche) was responsive, professional yet extended our experience. highly recommend.

Joseph was incredibly helpful, great to work with, listened to all of our wants and needs, without putting pressure on us to purchase. Very happy customer and would absolutely return to work with Joseph in the future!

Mark Olson was fabulous to work with! He made our shopping and purchasing experience great. Will definitely be coming back!

Tommy was very professional with no pressure. He helped us find exactly what we were looking for.

I would like to express how impressed my husband and I are with the wonderful experience we had buying our new sofa from Ashley. Linda was great finding the exact sofa for us. She was great getting it ordered and setting us up with delivery and take away of our old sofa as well. We ordered it on a Tuesday and it was in our home by the next Monday. We love the sofa. Thank you Ashley and Linda for a job well done. No hassles, just wonderful customer service and a great product to take home. Plus, I want to give a great big thank you to the delivery and take away company as well. Xpressmen Delivery Service. Manny was just a "Johnny on the Spot" person who did not miss a beat. He and his associate that delivered the sofa were so personable and professional it was a pleasure having them in our home. They were great taking out the old sofa and bringing in the new and setting it up. Thank you Manny. I would recommend Ashley furniture (and Linda 😀) and Xpressmen (Manny) to anyone. Thank you all for making the purchase of a sofa into an enjoyable adventure. The Anderson's 😀👍

Easy and helpful. Kellie R made this as simple as possible.

Bri and Tommy were awesome! Tommy met us as we walked in and helped us find the couch we had envisioned for our space and a chair I can't wait to cozy up in! Bri knew what we needed for a mattress right away! She explained everything and can't wait to sleep in pure comfort again! Best Team!!!

Tommy Ruhl did a great job giving us recommendations for our couch, recliner, and barstool purchases today. He was also friendly and gave us space while we were exploring.

Joesph did a fantastic job. He was super friendly, kind and knowledgeable! Highly recommend!

Tommy was very professional and helpful, also allowed us time to look without pressure

Really smooth experience, Apreciate the help and patience. Thanks

Great experience with Tommy He helped me figure out a table that we needed for the weekend. Gave me the options that were in stock at the warehouse so I could pick it up. Great job, no pushing or annoying salesman’s tactics. Keep up the good work Tommy!

Tommy was extremely knowledgeable, helpful, and friendly. Will definitely return to him for my next purchase. Highly recommended and a pleasure to work with.

Kellie Roche. Was very helpful. Thanks again for helping us.

It’s amazing place and very high quality service. With Kellie roche thanks. For your service 👍

Bought 2 rooms of furniture from Bri. She is a long term employee of Ashley-Furniture Mart and I have purchased lots of products from her from those stores over the years. She is very helpful, friendly, knowledgeable, and always goes out of her way to guarantee my satisfaction with items I have purchased. I have recommended her sales and service to many folks over the time she has been there and will continue. Very pleased with my recent purchases and will most certainly return there in the future. Delivery was also timely, and on time, and they were also very professional, careful, hardworking (in sub-zero temps), and courteous.

Joseph was the BEST! I’ve been hesitant to even try looking for a new couch because I was worried that the process would be far too time consuming, stressful, and overwhelming. However, once I finally decided to take a look, Joe immediately met me at the front of the store and helped me find exactly what I was looking for. He answered every single question I had without hesitation and was so knowledgeable and communicative about each aspect of the sale. What could have been an extremely stressful venture was made as easy and enjoyable as could be thanks to Joe’s help. 10/10 recommend!

Very friendly and helpful, thank you!

Joe was wonderful. He introduced himself but then let us shop instead of following us around everywhere. He was very efficient at ringing us up when we were ready. Very personable!!

Tommy helped us so much! He picked out the best couch for our new home, and let us put some money down to hold it!

Very positive shopping experience. Process was fast and painless!!! Great to work with Mark Olsen!!

Kellie was great! She answered all our questions and explained everything great. She made our furniture buying experience a breeze! Thanks Kellie for your help!

Mel was awesome, super helpful!

I am extremely disappointed with my experience at Ashley Furniture. I took my 80 year old mother to order a couch and chair before Thanksgiving, and we were explicitly told the items would be delivered no later than the first week of December. The chair was a floor model, so we assumed it would be simple. Instead, every two weeks they called my mom to push the date out again with no real explanation. She had no furniture for Thanksgiving, Christmas or New Years. After weeks of this, I finally went to the store myself—only to be told they still couldn’t guarantee when the couch or chair would arrive. At that point we offered to just buy the floor model, but they refused to sell it unless we purchased the entire set off the floor. No discount for a floor model, no flexibility, nothing. My mom was distraught, and the lack of empathy was unbelievable. To make matters worse, the delivery experience was just as bad. The furniture wasn’t wrapped, the delivery crew set the couches down in the mud, blocked five cars in the parking lot, and were extremely rude throughout the process. This has been one of the most frustrating customer service experiences I’ve ever dealt with. I will never do business with Ashley Furniture again, and I strongly recommend others think twice before purchasing from them.

Met Nice assistant Antony in the store . Very helpful salesman .

Anthony was very fun and easy to work with! I am getting an amazing couch thanks to Anthony.

Excellent customer service. Very helpful and knowledgeable.

It’s so nice customer handling service and also a good helper

It’s wonderful service I truly appreciate

Tommy was great! I would highly recommend him!

Had fabulous service from Brielle Kinney. Six months into sleeping on my new bed still loving it 😊

Anthony he helps us a lot he's nice person and he knows what he's doing

Tommy was very helpful

Tommy was great!

Very helpful

The store was great, the delivery was a complete nightmare! An 11:30a delivery turned into constant delays and waiting literally all day for the truck. Horrible service! I doubt I’ll shop there again.

Anthony was super helpful and had a very inviting and outgoing personality!

Anthony was great! Super helpful and very knowledgeable!

Ashley furniture offers decent furniture, but do not purchase the warranty’s. They refuse to honor them, we have been waiting almost 8 month for them to warranty on one cushion. I would not recommend purchasing anything from them go to some other furniture store that has proper service.

Anthony was so amazing, he heard us saw us and made us so comfortable. I was bit overwhelmed and anxious but he helped us so much and im grateful people like are around to help. Please dont lose a beautiful person like Anthony E. Thank you

Tommy was great!

Tommy was a great help, and we are very excited for the new bed.

Spent $4000 on a new leather sectional, five separate pieces, which was delivered to my home. All but one piece were new in the box. The one piece was only wrapped in a piece of plastic. I didn’t understand why that piece wasn’t boxed. Almost two weeks later I discovered why this piece was not new in the box. I found stuffing coming out from under the cushion. When looked under the cushion, I found that the zipper was undone. No problem, I’ll just zip it up. Unfortunately the zipper is broken and when I tried zipping it just opens on the back side. I called the store to let them know. They told me they ordered a replacement piece. I received an email letting me know the new piece had arrived and I would need to bring the old piece back and pick up the new item. I asked that they delivered the replacement since they clearly sold me a defective used or returned piece of furniture that had already been opened. (They take pictures of the items when they deliver them) They refuse to deliver the replacement furniture unless I pay a delivery fee. I insisted, they still refused. Clearly once they take your money you are no longer important to them. Ashley for this you receive a poor review for the world to see, you could have rectified the situation by simply delivering the replacement for the defective, used furniture that you sold and delivered to me. You have also lost a long standing customer. I wish you could’ve done better.

Jesus Flores and his partner did an excellent job when delivering our replacement couch today. They were professional, on time, and very courteous throughout the entire process. Thank you for the outstanding service!

Tommy was great helping us out!

Tommy was very helpful and provided excellent costumer service!!

Anthony was extremely helpful and knowledgeable. Had a great experience with him. Thank you Anthony for everything +

Thanks Tommy! Awesome service.

Big thank you to Tommy Ruhl. Ashley Furniture was amazing! Tommy took such good care of us. He was beyond sweet, so patient, and honestly made the whole shopping experience feel easy and enjoyable. You can tell he really cares about helping people, not just selling. We left feeling happy and appreciated. Thank you, Tommy—you’re truly the best!

I had a great experience at Ashley Furniture. Tommy helped us out, and he was so sweet and helpful the whole time. He listened to what we wanted, showed us good options, and made everything easy. Really appreciated his patience and kindness. Would definitely come back because of him! Shout out to Tommy Ruhl👏🏾👏🏾👏🏾

Tommy was Amazon I needed to find furniture for my living room set. He was a very fast he thought about the decor even asked me what kind of wood I had 10 out of 10. Amazing I’m coming back to get my dining room set from him.

My husband and I purchase a couch, love seat and recliner 4th of July weekend and shortly after the foot rest on the love seat was hard to close as well as something sounded like it was rubbing on both sides every time you wanted to close the foot rest. I called Ashley’s customer service and explained what was going on, they ordered parts and sent out a technician, all he did was install it and shortly after the right side of the love seat on the side sounded like something was rubbing, I mentioned it to him and he said that was normal as the sides are made out of plastic and cheaply made. This love seat is giving us issues again. All the other pieces we’ve ordered have been great except for the love seat. I will be contacting customer service again tomorrow to see how they can help me…I’m frustrated as we were told by our salesperson that this was high quality furniture and our loveseat has caused nothing but issues. Spent too much money for this to be happening

Helped make this process quick and easy!

Tommy was an amazing help as we did lots of different furniture shopping in the store. He helped us out with color choices and furniture config. Thank you for all your help!

Bradford was a great help to us in finding our new mattress!

Tommy was wonderful to work with! No pressure to buy and was very knowledgeable on products.

Tommy and Bradford were great! They both were very knowledgeable and not pushy, which I totally respect.

Tommy was excellent. He was patient with us and answered all of our questions. He provided great customer service

Very helpful in finding my new furniture.

Tommy was very helpful!!

Great experience with Tommy at the Shakopee location. He was patient and knowledgable. Appreciate him!

Anthony was such a great helper and always answered all of our questions. He helped with financing and gave us a tot of time to look four our dream decorations.

Great experience shopping in store today with Tommy. I was shown a lot of options for what I was looking for and did not feel overly pushed to buy.

Tommy was fantastic to work with — quick, efficient, and incredibly helpful throughout the process. He made everything easy and stress-free. Highly recommend!

Great help from Tommy!

Hi, a BIG THANK YOU, to Kellie Roche for her professionalism and expertise in helping me decide on the correct sofa & coffee table. Her enthusiasm and knowledge was very much appreciated, making me an Ashley customer for life. Cheers to the Shakopee Ashley Team🥂

Very friendly I love her service

Great overall experience. Tommy was super helpful in helping us find a sectional for a ur living room. Recommend!

Tommy was awesome - love my new couch, highly recommend!

Chris at the Shakopee Ashley Furniture store made buying our new couches, and even needing to make a change after delivery, such a breeze! I can’t recommend him enough. The couches are lovely, delivery was wonderful, and even when a piece didn’t work in our space and we needed to swap it out, Chris took care of the exchange quick and efficiently. I loved there was no pressure, hassle, or headache, and my living room got a major upgrade!

Joseph helped me on my 3rd visit to the store. He was friendly, knowledgeable and no pressure. I will definitely contact Joseph when I need more furniture!

Tommy was very helpful and walked me around the store. He was respectful and fun to talk to.

Anthony was good and his is a nice person.

Had a great experience working with Tommy!

Anthony was very helpful and knowledgeable about the products. Definitely will be purchasing through Ashley again!

Our sales person was excellent explaining the various sofa sleeper, explained the different fabrics. Setup for delivery was inexpensive

Tommy was great to work with, knowledgeable and friendly. Appreciated his integrity!

The sales associate Anthony E. was amazing and very helpful! I got the pieces I needed.

Had a great experience at Ashley with Anthony E. We found a great couch at a great price and he was a pleasure to work with! Would highly recommend him!

Anthony is great to work with. We are so happy with our experience!

Tom did an excellent job explaining our options for theatre seating living room groups! Excited for our delivery!!

Tommy was awesome! His boss needs to buy him lunch!

Tommy helped us find everything we needed quickly and got us a good deal on what we were looking for

Bradford was so helpful. He was very informative about the furniture sold. Friendly and helpful!!!

Kelllie was very helpful Easy to work with A Very pleasant person Good experience all around

Joseph was very helpful and very patient with me and was very friendly I really appreciate it

Tommy helped out my wife and I pick out a couch and chair for our new house. It was good to have some professional advice being in a totally new city and living room.

Anthony is the best guy just go for him when you come to Ashley furniture in shakopee

Anthony such a good guy and funny

Bradford was very knowledgeable and pleasant to work with. Bradford expertise was helpful when making the decision to purchase our mattress.

Anthony was great and really helpful. Amazing service.

Kellie was really amazing and helpful

Kellie is good person and hard working lady.

Very helpful and helped me pick out a sofa that fit all the criteria I was looking for!

Bradford was very helpful in helping us find the right mattress for our sleeping needs. Not pushy about selling anything we didn’t need/want.

Anthony was great to work with and very patient as we changed our mind a few times. We are very excited about our new couch!

Tommy R was a great help! Very on the ball :) 10/10

Joseph went above and beyond! Friendly, informative, and not pushy!!

I worked with Joseph. He was excellent. Kind friendly and very knowledgeable

Anthony E. was super helpful and walked us through the steps to get us our perfect patio furniture! He showed and looked up multiple options to make sure we were satisfied with our decision with no pressure!

Tommy was a great help in getting our couch purchased! Would be buying from here again!

Anthony was very helpful picking out the perfect sofa for my mom and I. He walked us through everything, answered any questions, and made sure we felt confident through the whole process. Highly recommend Anthony as your salesman 😊

Anthony was amazing, super helpful and patient!

Tommy did a great job of letting us look around the store while letting us know he was around for any questions we needed answered.

The salesman was great. I purchased a dining table that seats. 6 people.. it was delivered quickly as well….

Tommy was very helpful and walked me through the store asking me what fit into my lifestyle

Tommy was informative and very helpful. Great experience!

Anthony was the most helpful, friendly and fun salesman ever and helped us find great stuff in no time at all!

Anthony was fantastic! Great sense of humor and made shopping a fantastic experience

I had a great experience with Kellie Roche.

Bradford was very helpful and knowledgeable. Wonderful customer service.

Tommy showed GREAT customer service!

Tommy R helped us pick out a new couch and he made the process very easy. He was super knowledgeable on all of the options and helpful with opinions when appropriate. I would definitely go back!

Great place with lots of options at good prices! Tommy was super friendly and walked around the whole store showing us all the options till we found the exact things we were looking for. Definitely recommend coming by even for if you just wanna window shop.

Anthony E was the best person we've worked with in our history of buying furniture! Highly recommend anyone in the market to visit him at Ashley. Very friendly, knowledgeable, and sharp. He is a mind reader, he somehow knew we needed a tape measure, as we compared different couches. Huge thank you man!

Anthony was fantastic! He was very helpful and answered all our questions. I’d highly recommended working with him!

I am very satisfied with Tommy Ruhl having him as sale representative ,he was very professional and helpful with his explanation regarding to the item I purchased.. Thank you 😊

Mel was helpful, knowledgeable and friendly.

Great experience! Thanks Brandon—it was painless!

Anthony Is amazing Customer Service

anthony E

Anthony e he was a amazing consultant

Ashley staff they are amazing staff very well coming

Tommy led us through and gave us no bs. Didn't try to sell us anything we weren't interested in. Highly recommend you ask for Tommy

Anthony has very good customer service, was friendly and very helpful

I enjoyed working with Anthony E !! He is fast and friendly in helping us find the right furniture. Thank you for helping us!!

Very impressed with the service provided here! Anthony was wonderful to work with!

Our experience was awesome working with Anthony! We are very pleased with Ashley Furniture!

Anthony was wonderful to work with!

Anthony was a great to work with and made the process very easy

Anthony Etuko he he is excellent sales man is a very good customer service appreciate it and he provide me with a very good customer service today

Great customer service! Anthony answered all my questions and was very helpful.

Anthony helped us and had amazing customer service and support. We picked out amazing couches and a sectional for our house. Highly recommend.

Brandon was very helpful. thanks!

Brandon was awesome! Helped us find our new dining room set!

Very welcoming experience at Ashley Furniture. Found what I needed, and was given the space that I like to have to think it all through! Anthony did a fabulous job at helping me with my questions and with my purchase!

Had a great, no-pressure experience working with Anthony today - a rare thing at furniture stores these days. We will be back!

Tommy was very helpful in getting me my perfect first couch! So excited for the new addition to my home!

Great customer service! Tommy and Mark were great!

Amel was great at helping me find a room set! Thank you

Brandon did great! Thank you so much!

Anthony helped us in Shakopee and was wonderful to work with! Pricing met expectations, and Anthony answered our questions without hovering like some places do. Definitely recommend!

Went through the process of buying furniture. Had multiple long lasting pendings from WF but we were helped and we were able to sort it out! Great walk through to get around conflict and amazing service. We were helped by Tommy Ruhl. He helped three groups with this issue including us at about the same time so great timing and spacing out how to help everyone. Thanks a lot!

Tommy R was very helpful in finding a nice set of furniture that fit our specific requirements.

We have good purchasing experience in Ashley with sales assistant Tommy Ruhl. He gave some good suggestions by looking at the pictures of living area and also finance options.

Great experience with Tommy. Helped answer all my questions, patience while I made a decision and quick to get me checked out!

This Ashley furniture store is a gem! From the moment I walked in, I felt welcomed and not at all overwhelmed by the selection. What truly made my experience a 5-star one was the incredible assistance I received from a store associate named Anthony. Anthony was attentive without being pushy, patiently listening to what I was looking for and offering insightful suggestions that I hadn't even considered. They had an impressive knowledge of the different brands and materials, clearly explaining the pros and cons of each.

I had a fantastic experience at Ashley Furniture, largely thanks to Ahmad! From the moment my mom and I walked in, Ahmad was incredibly kind and informative. He patiently guided us through the different options, answered all of our questions thoroughly, and never made us feel rushed. Ahmad really went above and beyond to help us find exactly what we were looking for. His helpfulness made the whole process smooth and enjoyable. We highly recommend asking for Ahmad if you visit this Ashley Furniture location!

I came to buy furniture at your store and met Kellie she helped me very much she is very professional and knowledgeable very respectful. She shows me everything with patience. She is indeed an asset for Ashley . Rahel Arebo

Tommy at Ashley is the best! Super helpful!

Tommy was an excellent, he helped me everything . Mach a beautiful set for me . I appreciate him a lot

Great place for furniture shopping. They have huge number of selections. I worked with Tommy to buy a sectional and other accent pieces . He was extremely helpful and accommodating. It was a wonderful experience.

I had an outstanding experience working with Brielle at Ashley Furniture in Shakopee. She was incredibly knowledgeable and helped me find the perfect high-end Tempur-Pedic bed. Brielle’s expertise and friendly service made the entire process a breeze. Highly recommend asking for her if you’re looking for quality and excellent customer care!

I recently worked with Kellie and she was amazing!! I was calling to furnish my Dad’s 2 bedroom assisted living apartment. I was out of state and Kellie spent 3 hours picking out bedroom/office and living room furniture. She would send me images via text and gave me a couple of options. She was fantastic! Sadly, after all that I had to cancel the order as we needed to make other arrangements for my Dad. She was very understanding. I would absolutely use Kellie again and would refer my friends to her. She made a tough situation go very smoothly.

Kelly is amazing she always help us with everything. She should be the store manager

Bree was terrific and very helpful in helping me pick out a new mattress! Would highly recommend going to see her!

Love our new patio furniture and Tommy was great!

Tommy was a great help in finding what we needed for our space

Anthony was amazing and helped with our purchase and made sure everything went as smooth as possible when making a bigger purchase

Tommy helped me buy my new couch. I came in on 2 occasions & he helped me both times. Very helpful & explained to me the differences between the 2 couches i liked so I could pick the one that best fit my needs. Even showed him a picture of my living room & he recommended which couch would look & fit best. Made my experience at Ashley very nice!

Tommy helped me & my mom out a lot with buying a new couch for my new house. He was very helpful & even stayed later to let us decide on which couch to buy.

Tommy was very helpful and made it easy and fun!

Anthony E was AMAZING! Thanks Anthony.

Anthony was so helpful throughout the whole process of buying our furniture!

Bradford Wright was very thorough and informative!!! Great salesman and showed genuine concern for helping us find the right mattress for us!

Anthony was very polite and helpful, he didnt push us to make a purchase and gave us space to explore while still making sure all of our questions were answered. We ended up leaving with a beautiful sectional thats perfect for us and our family!

I would refrain from going to this shop to people. I have made two purchases in last few years and there sales people try to sell you with mis-representation. Also, quality of stuff sold is sub-par. We found this very late when things didn't turned good and we spoke to them regarding refunds then you will see their true color. NEVER USE THEM FOR YOUR NEEDS and SAVE YOURSELF. SUPER FRUSTRATING EXPERIENCE. Never going to shop at this store ever. New update - They responded on the note to email me the issue along with the details and until now (2 weeks has past), there has been no response from them (not even acknowledgement). It is super frustrating and another bad experience so a sincere end user advice - DON"T USE THEM for your furniture needs. You will be just disappointed as it happened second time so they are only into sales and once they sold product, they don't care about the customer service.

Tommy was very helpful with everything, and the service was great!

Kyle Edel is a very good salesman and sold me furniture at a affordable price.

Didn't have any corner shelves.

Anthony was great at explaining everything with my purchase and making it a seamless process! Would highly recommend working with him again

Really nice experience. Tommy shared all the options and their pros and cons, which helped us make an informed decision.

Tommy R was amazing g. Very helpful. No pressure and helped us decide on a set when we weren't sure which direction to go.

Kellie was Excellent to work with, answered all my questions and didn’t pressure me. Happy with my purchase.

Anthony helped us check out so well!

It’s good I really like it

Bradford was absolutely fantastic!!!

Lot of variety for every kind of budget

Very good service and the process was very fast. Definitely recommend Tommy Ruhl

Mel and Kyle were so awesome!

I mean, it's your typical furniture store. But, we were helped by a man named Alvon, and he was super great!! He was friendly and kind and helped us get the cheap couches we were after. Thanks Alvon!

Tommy good man

Tommy R was very patient and helpful. We found the found, ottoman, and pillows we wanted. Loved the selection! Great experience!

We got lucky and found our sectional fairly quickly. Mel was quick to greet us, provide us any information needed, and answer all our questions!

Anthony was extremely helpful and kind! He was very knowledgeable with all of our questions! I would 100% buy from him again!

Anthony was amazing to work with! Definitely will be coming back for any future furniture needs!

Tommy R. was super helpful! I normally dread going into furniture stores because the salesmen are so overbearing, but Tommy was super kind and asked questions that helped us narrow down our search. He showed us several options immediately that were exactly what we were looking for. Wonderful experience!

Tommy was a very kind, knowledgeable, and efficient! I appreciated his patience with us as well. Will be recommending the service and prices at this location!

Tommy was a great salesperson fast and efficient

Anthony was a great help! He helped us find exactly what we needed and even got us next day delivery!

Tommy was knowledgeable and transparent on the products in the store

Thanks Tommy R for making our purchase easy and smooth

Tommy was wonderful! Super informative and helped narrow down to our specifications. Very friendly, and patient with how particular we are. Great to work with.

Great service and a lot of options.

Anthony was an incredible salesperson! Very kind and helpful at all times. We had a really nice experience while purchasing the furniture for our new home. Thank you so much!

Excelent attention!!!

Overall great, speedy experience.

Great! Tommy was super efficient showing us just what we wanted! Bough a beautiful new couch

Quick and efficient service!

We went in to look at mattresses and couldn’t get anyone to help us

Anthony was really nice. He was happy to help and in a really good mood

Anothny rocks! He did a great job and explained everything perfectly!

Tommy R- Did an excellent job greeting us when we walked in the door & assisting us with color matching the dining room table with our kitchen. Very helpful & listened to our concerns. Definitely will be back to work with Tommy again.

Bradford Wright was so knowledgeable and helpful! We ended up with a king. It actually made the experience a pleasure!

Anthony helped me and my wife choose a wonderful bedroom set , we were looking on the sales floor when he directed us to clearance section where we found our wonderful bedroom set and new bed for a wonderful deal , great to work with.

Brandon was spot on !

Brandon was a great sales rep. Got the info we needed and didn't push.

Kellie was absolutely wonderful to have as my sales rep. She went above & beyond to help me find the right furniture for my new home & made sure that everything I needed would be covered. She even added some furniture ideas that I would never have thought of myself to make my home feel more like… well… a home!

Went here for an entertainment stand and was not disappointed. Great options and even better service! Anthony E answered all our questions and concerns and helped us pick out the best option for us. (He is also quite the hoot!)

Bradford was thorough in talking through mattress options with us. He gave us time to test out mattresses and talk amongst ourselves. No pressure from him to buy, but we found the one that is right for us!

Bradford did a great job and is very knowledgeable about the product line. Appreciate the help!

Mel was a big help. Pointed us in the right direction but didn’t make us feel pressured. We love our new couch!

Great experience with Mel picking out a new sectional. He did an awesome job. Highly recommend!!

Mark olson was amazing. Great salesman for Leslee Casey

I really enjoyed meeting and working with Anthony. Furniture stores can be a little overwhelming for me, but he made it a smooth and enjoyable experience. We will definitely be back!

Anthony was very helpful and gave us a great deal on a piece we really loved!

Mel was enormously helpful - friendly, informative, thorough. Would happily work with him again!

We had a great experience at Ashley! They were tentative to our needs and found us a mattress in our price point and something that was comfortable!

Brandon at the Shakopee store was so incredibly helpful and awesome to work with! Highly recommend!

Chris was amazing! He helped me and my wife pick out the best furniture, we are extremely happy. Very excited about it getting delivered 😁

Depending on your taste, they have furniture for any occasion.

Anthony Atuko did a fantastic job in helping us pick out our furniture. He was very patient, polite and professional!

Anthony was great to work with

Anything was helpful

Thanks Tommy R. for your excellent service!! We appreciated your down to earth style and for really listening to what we were looking for. We liked not being followed around the store and never felt pressured. We will be back!!

Tommy was very friendly and easy to work with

Anthony at the Shakopee location was fantastic when we were on our journey to find new living room furniture! He didn't try to pressure us into anything we didn't want and did a great job at making sure we got just what we wanted and that it was within our budget. He was funny, but professional at the same time. Kudos to Anthony for a great sale!

Came in for a couch and a dining table, Tommy was very helpful and knowledgeable.

Great experience; low pressure. Brandon was friendly and helpful. Will shop there again for sure.

We had a great experience working with Anthony in-store. He helped us find the perfect couch for our living room!

Tommy was just awesome!! He is welcoming, was patient with taking us around to ensure we shop the best, answered all our questions accordingly. Great customer service!

We loved Anthony!! At the shakopee location! He was so kind and helpful, really had us as customers in his best interest. Loved all the advice and knowledge he had.

Anthony was wonderful and very helpful finding my favorite sectional today. I will definitely refer others to Ashley. They have an amazing selection to choose from.

Tommy was great! He was very helpful and we will be back!

Tommy was amazing very helpful

Got a great couch and chair for a super price. Tommy was amazing at helping us and making sure that we got everything we needed. A true legend.

I have been into Ashley Furniture 3 times in the last week. I highly recommend working with Anthony! Thanks for your knowledgeable assistance Anthony!

Chris E. Was very helpful, knowledgeable and didn't make us feel pressured to buy. We would work with him again.

Tommy Ruhl was Super Helpful! Very good at listening and knowledge of item's available. We made two purchases and very happy with his professionalism👍

Tommy was absolutely amazing! He was incredibly helpful to my mom, who doesn’t speak English, and he went above and beyond to assist her. I truly appreciate his patience, respect, and kindness throughout the entire process. It’s rare to find someone so dedicated and thoughtful. If you’re going to Ashley’s, I highly recommend asking for Tommy—he’s the best! A well-deserved 10/10!”

Tommy was great to work with! Would highly recommend working with him! Very knowledgeable and very helpful. Thanks Tommy

Mark Olson is a wonderful salesman,

Thank You so much Tommy! Wonderful, pleasant and very knowledgeable about all those furniture. We enjoyed shopping at Ashley home furniture, Thank you for the recommendations and suggestions!!!

Mel was so awesome to work with. Very pleasant, helpful, and went the extra mile for us. One of the best, compared to shopping around at other places. Thanks!

Anthony was good and helpful.

I had an amazing experience working with Kellie at the Ashley Furniture in Shakopee! From the moment I walked in, she was incredibly helpful in guiding me through the process of selecting the perfect furniture for my new home. She patiently answered all my questions and made sure I felt confident in my choices. What truly stood out was her dedication—she followed up with me throughout the entire process, ensuring everything went smoothly. Her professionalism and friendly attitude made this an enjoyable experience. I highly recommend Kellie to anyone looking for exceptional customer service! Thank you, Kellie!

Mark was absolutely amazing and made the buying experience very fluid and easy. He made himself available without being a helicopter and putting pressure to buy.

Nice selection. Nice sales staff. I didn't feel pressured. It was very relaxing.

I had a wonderful experience shopping for dining tables the other day. Tommy was fantastic to work with—understanding, informative, and truly made the process enjoyable. His knowledge and helpful approach made all the difference. Highly recommend!

Mark was a great salesman, he helped us find everything we were looking for:)

Anthony was amazing

Tommy was really friendly and make sure we found the right couch for us!

Tommy was very knowledgeable, very helpfull walked the whole store with me and showed all options.. very good to work with. Thank you Tommy

Anthony was very professional and listened to our needs. Very good sales person

Great service from Anthony

Good experience with Tommy. He was helpful and patient.

Excellent service

Anthony was very good and helpful with us answering our questions. Also with showing us options we didn't know of. Thanks.

Anthony has been an amazing help today. With great customer service from the beginning to the end of the trip. Extremely helpful advice!!!

Anthony greeted us as soon as we walked in the door and was easy to locate when we found what we wanted. Excellent experience!

Anthony did such a great job being openly welcoming us to the store and showing us where the items are located, he also helped us checking out and buying our bed frames process plus delivery. He was supper supportive and welcoming overall .

Tommy was so helpful! I was able to get numerous pieces of high quality, stylish furniture for my new house at all at price that was shockingly low. I will definitely be back for future home furnishing needs!

Awesome experience. Tommy R was super helpful and knowledgeable and flexible to meet our needs. Fast and efficient shopping trip. Thanks Tommy!

Great customer service. We had purchased a living room set 4 years ago. Made an insurance claim (serviced by another company) and finally received a partial credit. Came here to pick out a new couch and it was super easy and fast.

Kellie Roche was super helpful and made my time there pleasing. She helped me find everything I needed.

The employees at Granite Unlimited love shopping at Ashley. The staff is very helpful, the furniture is high quality and gorgeous, and the atmosphere is very welcoming. Highly recommend! Granite Unlimited Inc.

Really easy experience! Thanks so much for your help Tommy!

I placed an order back in June of 2024. My furniture was said to take 2-3 months max as it was still being made and shipped. At the 3 month mark I called to ask for an update and was told it was back ordered further. By 4 months I called again to ask for an update and was told it was still on back order and likely wouldn’t be in for another month. By the 5th month mark it was getting shipped in, but Ashley furniture couldn’t get it delivered. I canceled this item at that time. The lack of communication was completely frustrating and you can tell they don’t care about their customers beyond the initial sale. They told me they refunded my purchase at this time, however, we are into a new year and I’m still waiting on the check. Easily the worst customer service I’ve ever had. I still have to call every week to see where my check is and everyone seems to tell me something different. Highly recommend ordering from basically anywhere else. You can get nicer furniture for lower costs that’s made in the US. You can also get better customer service anywhere else.

Was in and out in 30 minutes, Tommy is awesome!

Tommy did a fantastic job of showing all options available. He is low pressure and very kind.

Tommy at Ashley was amazing. He knows his stuff, had great ideas for my room and space. Made purchasing a breeze! Can't wait for my new stuff!

Tommy Ruhl was awesome and helpful wish I could give him more than 5stars

I had a fantastic experience at Ashley Furniture! Tommy was incredibly helpful and went above and beyond to make sure I found exactly what I needed. His knowledge, patience, and friendly service were top-notch. Honestly, he deserves a raise for the amazing customer care he provides. Highly recommend shopping here!

I am extremely disappointed in my experience with Ashley furniture in Shakopee. On November 24, my boyfriend and I went to Ashley furniture to pick out a couch. Anthony was the sales person that helped us. He was very friendly and helped us pick out exactly what we wanted. He told us about two weeks for our couch because they did not have the color in stores that we wanted. We got all checked out and paid and we’re just waiting for it to be delivered to our house. Throughout this time we have called Ashley furniture 5 to 10 times wondering when our couch will be delivered every single time we called we got a different date as to when our couch would be delivered and the day kept getting pushed further and further out than what we expected. If we would’ve known it, would’ve taken this long to get this couch we would’ve went somewhere else to get it because we were in need of a new couch. On December 9, they told us that part of our couch was in so we decided that we will just go pick up the two pieces that have arrived. We get home and unloaded the two new pieces of our couch into the house and open them to discover that they gave us two different color couches when I called Ashley furniture to tell them about what happened. The guy laughed at me on the phone. I was extremely angry and disappointed with the experience. I have been receiving from Ashley furniture at this time. They told us that when we come to pick up the other piece we could bring back the wrong color and exchange it. They offered us a $50 gift card to Ashley for the inconvenience. When my boyfriend went back to get the right color piece and exchange out the wrong color, they told us that by December 17 or 18th, the Ottoman and the other piece of our couch would be in. So my boyfriend and I have set aside time another time to rent a trailer and go pick up our couch. My boyfriend just called today to confirm that our couch was in and the person on the phone told us that now it will not be in until the beginning of January. I am extremely upset and disappointed with my experience that they kept changing the dates and pushing it out further. And got the wrong color when we picked up part of it. This has been an exhausting experience and very frustrating because we have set aside time to be able to go figure this out and now we have to wait even longer and take off time again to come and get the other pieces and we still don’t have a date on them.

kellie was super helpful and answered all my questions! Great experience! Thank you!!

Brandon was amazing very patient, very detailed great customer service

Worked with Anthony, he was great!

We worked with Tommy and he made the experience easy, was very knowledgable and friendly. Highly recommend!

A huge shoutout to Tommy for his incredible patience and support in helping us reimagine our entire home! Your outstanding customer service made all the difference! Thank you!

Tony was great!!! Helped me find exactly what I needed!!!!

(Translated by Google) Mr. Antony's attention is excellent, kind, respectful and diligent. Thank you so much. (Original) La atención del señor Antony es excelente, amable, respetuoso y diligente. Muchas gracias.

(Translated by Google) Excellent service from Mr. ANTHONY, very attentive and always with the best attitude. (Original) Excelente atención del señor ANTHONY muy atento y siempre con la mejor actitud.

Extremely Disappointing Experience I am deeply dissatisfied with the service received from Ashley HomeStore at 4250 12th Ave E, Shakopee, MN 55379, regarding our recent purchase of a sectional sofa. On November 17, 2024, we purchased a sofa for approx. $3,400. When it was delivered to the curb on November 30, we discovered significant damages after unpacking: • The right-side wedge corner was damaged. • The bottom corner of the right-side sectional was also damaged. We promptly reported the issue, and Office Assistant Brendan Leis, he was understanding and helpful. He offered to exchange the damaged pieces with delivery scheduled for December 17. To compensate for the delay, he even promised complimentary in-home setup and emailed us an exchange invoice confirming the agreement. However, the situation took a turn, This morning, we received a voicemail from Brendan apologising for the confusion and stating we now had to pay for the in-home service he had previously promised as complimentary. When we called back to resolve the issue and follow the process as needed, Store Manager Brandon, from the start his behaviour was appalling and judgemental: • He was dismissive, unapologetic, and entirely unhelpful. • He deflected responsibility with irrelevant and incorrect comparisons (e.g., Costco delivery processes). • When corrected, he became defensive and argumentative, showing a complete lack of professionalism. • He also acted deceitfully and spoke inappropriately to my wife, adding insult to an already poor experience. This experience has left us frustrated, disillusioned, and regretting our decision to trust Ashley / FurnitureMart Store.

Anthony was the best helper

Great, honest, helpful and efficient.

Very disappointed to buy a Furniture from Shakopee they delay my furniture delivery and when i call them they didn’t satisfy me even the Manager B……. He misbehave me totally unprofessional behavior never ever go there they sale you furniture after that they not responding

Anthony provided excellent guidance for selecting just the right pieces for our living room. His “class” is top notch, humor removes any buying stress, and knowledge of inventory made the experience the best. Ask for Anthony!

Great experience with good customer service Anthony did a great job helping us with what to get for our home !

Tommy was great working with us on finding a couch for our living room. We explored all our options and found the perfect fit!

We purchased a sofa and warranty. The warranty company gave us the run around, and we still have not had the issue resolved after reaching out 4 times. The sofa frame broke when I placed my knee down while setting my 3 yrd old on it since he was not feeling well. The quality is just not there.

Tommy made our experience smooth and easy. We let him know what we were looking for and he delivered!

Kellie was terrific. She took the time to show us different options and answered all our questions.

Tommy was very helpful and he was very nice and professional

Tommy Ruhl was our consultant and he was awesome! So helpful and knowledgeable, he asked the right questions to help us find exactly what we wanted for our newly finished basement. We would gladly work with Tommy again!

Customer service, prices, and quality all fantastic!

Mel was really helpful!

Really good black Friday deals. And friendly and professional staff.

We had purchased a nursing chair from Ashley. When we brought it home we noticed some damage to its function. I called Ashley and they immediately scheduled a technician to come out at a time of our convenience(within normal business hours of course). The technician was great and we appreciated all of his help/insights. Thank you again to him! The piece needed to be replaced and Ashley Scheduled a replacement with pickup/delivery in a two week timeline. The new piece has no issues or concerns of any kind and is exactly what we were hoping to add to our home. Things happen and stuff breaks - how a company deals with it is strongly representative of their values and commitment to their customer base. I could not say enough positive things about our experience with Ashley. The follow up communication in-between calls and service was a couple of days: this can feel like a long time in today's world of "instant feedback" but they did reach-out/follow up in good fashion. I never had to reach out or pester Ashley during this process - they honored and delivered on everything they said at a very high level and in extraordinarily tight timelines.

Got talked into a more expensive mattress then have been having back problems since we got it. Could not return due to them not making it clear that if we didn’t buy their $20 cover we couldn’t use the guarantee.

Anthony is such a great consultant and really friendly. If I buy anything from Ashley again I will definitely will ask for Anthony.

Anthony is the best!!!!!

Anthony was very helpful and got us a great price.

Amazing deals for high quality items! Mark did an awesome job in taking care of us and ensuring we got an awesome deal!!! 10/10 service

Great experience with Anthony, Funny and very responsive while looking!

Kellie was awesome and helped us find a great couch that matched what we wanted!

Very nice gentleman. Nice to work with on our furniture decisions.

Knowledgeable, helpful, great experience!

Tommy did a great job of working with me. 5 starts for Tommy. My only issue was that I was in the store for nearly 20 minutes before Tommy approached me. This wasn't his fault as he was already helping someone when I came in. Tommy was very helpful given my challenge needs and time crunch and was very patient with me in the process. I never felt pressured to make any decision and ultimately got what I needed at a cheaper price than what I was replacing that I bought just the week before at a different store. Definitely coming back here and working with Tommy next time I have any furniture needs.

I had gone to 6 different furniture stores in two days and didn't find what I was looking for. My daughter-in-law suggested trying your store in Shakopee and I'm so grateful that she did. I expected to find nothing again , and disinterested sales people , but fortunately for me your store had Tommy Ruhl ! He showed me immediately what was available that I might be interested in. When I wasn't certain on a color he suggested that I check out the pillows of the chairs and ottomans that I was considering. I didn't realize that was an option. What a great idea ! So I did exactly that , and when I got the pillows home it was obvious to me which one worked the best. I now have exactly what I was looking for being delivered this week. In the future , because of Tommy's excellence at his job, I will no longer wander from furniture store to furniture store , I will instead come direct to your store in Shakopee and ask for Tommy Ruhl ! Tana Schaeffer

Tommy R was so helpful and patient with us. My husband and I each had some very specific expectations for a new sectional and Tommy worked with us to review each option until we found the perfect fit! He was able to help us work through various financing options and we are excited to get our new sectional and ottoman very soon.

Got a great deal on a new set of living room furniture at the Shakopee store. Anthony was very helpful!

Kellie met me near the door when i entered your store. She introduced herself and asked if she could help me find something. I told her i was looking for things for my new appt.t when i moved ro Ankeny, Iowa. She asked if i would want them delivered there instead of my home here and move them 3 weeks later . Great idea for me. Did not know that i could have my choices delivered to my appt. In Ankeny. I proceeded to ask of what i wanted and she showed me what was available. I ended up purchasing all that i had in mind for my new appt. You mat look at the bill of sale and see what all i purchased. Kellir is a great salesperson with a gentle way. My thanks to her for heloing me with my choiced. She is an asset to your sales team. My thanks to her.

Easy to work with, got a nice dresser for my bed which I purchased awhile ago, so wonderful personality and people person.

Anthony is an amazing person with such a great customer sevices., he helped us select what we’re looking for.

Tommy did a nice job showing us options and was helpful in picking something out for our new house.

Tommy was great to work with no pressure to buy.

Tommy was Very helpful and creative to get us the sectional we wanted

Such an amazing day getting a couch! Tommy Ruhl was so helpful. He show us many options and we found the perfect one! Thank you

Came in not really knowing what to get, Tommy went above and beyond showing every option and even incorporating color coordination. In the end also helping me find the financing option I need, very satisfied will come again.

Tommy was very helpful and made sure we found a couch to fit our space

Tommy was very pleasant and informative of the products.

Thanks Tommy for a great experience. Very energetic and knowledgeable.

Very nice place, thanks Tommy for helping us out very professional and knowledgeable person.

We love our new sofa. There were some hiccups with the wrong pieces being delivered but it all ended up fine. Thanks Brandon for working with us

Very helpful, professional and

Best place to purchase good quality furniture

Loved the way Anthony helped us out & explained everything!

Tommy R. was incredibly helpful and knowledgeable, and we were able to find everything I needed to furnish my living room and dining area. I will definitely be back for any furnishings I may need in the future.

Anthony was very helpful and very knowledgeable. I will recommend his service to anyone seeking to buy furniture from a professional with integrity.

Tommy Ruhl is the best customer service in Ashley furniture

Tommy is great ,he go above and beyond to help his customers ♥️❤️😊 great customers service .

Brandon was a great help finding a new couch and furniture for my fiancé and I. Definitely ask for him if your in store at the Shakopee location.

Professional and friendly staff, explained the products well and purchasing was easy and prices were fair.

Amazing service! Tommy was very helpful with finding the right couch for my new apartment:)

Brandon was great! Super easy and found us exactly what we were looking for!

Brandon was exceedingly helpful. Very knowledgeable and directed me immediately to what I was looking for.

Super helpful and great customer service! Thank you! For your great work!

Great experience at Ashley!!! Tommy was very helpful. Not only helping with style, but also features appropriate for my place. It was a very pleasant experience!!!

Tommy was excellent.

Tommy did great with helping us with the purchase of our new couch!

Has a great experience. Anthony Etuko was our sales guy. Very patient and helpful. Smooth process with financing. Gave lots of options with colors and styles. Will shop again here.

Brandon H was very helpful. Went over everything in detail and answered all our questions.

Tommy Ruhl was so helpful finding what we were looking for. Thank you for the great service.

When buying a couch here, we were considering buying a warranty on our couch. The sales person said it would “literally cover everything, even if your kid took a knife to it, it would be covered”. So we decided to get it. We were simply moving it and a seam ripped on a cushion that does not detach, and they refused to cover it. I will never buy furniture from this company again.

Tommy was great! Helped us feel welcome at the store & helped us find our couch & coffee table!

I had a wonderful experience today at the Shakopee Ashley! Brandon was so very helpful! I was trying to match some chairs with a table I had picked out. He kindly offered to bring the chairs to the opposite side of the store so I could see what it would look like with the other table. I’ve been trying for quite awhile to find a dining table & chairs & I’m glad I drove to the Shakopee store. I appreciate good customer service & Brandon definitely is one of the good ones!

Anthony E had good customer service.made our trip welcoming and worked with us with what we were looking for.

Went today to buy a table and couch. Super pushy sales guys who stalked us around the store. Mattress guy was even worse and told us what type of mattress we wanted and didn't listen to us on what we wanted. Went to check out on a table and the prices magically were higher then quoted and he lied about it he prices. Talked to a manager who didn't really care and we walked out with nothing but wasted our 3hrs.

Great customer service

Tommy was very very good and a fun and helpful guy. No pressure and let us look around. We found a set we love.

Tommy our sales guy was so helpful with payment and very nice I would buy here again

Tommy ruhl did a great job and help us out in selecting a new couch.

Tommy was very helpful and explained things clearly. He listened, researched, and then measured to help us find the right pieces for our new home.

My salesperson Tommy. Was fantastic. I went to 4 other stores and he was by far the best. I am so anxious to get my new sofa home. Thanks Tommy

Thank you for Tommy for the help! We were shown the store and all the options and ended up with the couch we wanted!

Very nice and friendly. Gave us an amazing deal!

Tommy Gave plenty of time and helped when needed, and was nice to work with.

Great experience!! Friendly, patient, and helpful.

great information and very patient and helpful. Tommy

Tommy was very helpful and was able to help us get what we wanted super quick.

Tommy was very helpful, knowledgeable, and efficient for our couch purchase.

Very helpful. Excellent customer service

Anthony helped my brother and I a couple weeks ago. We needed a lift chair for my dad asap. He was very friendly and helpful. The chair is being delivered this Wednesday. My dad is going to be thrilled. Thanks Anthony!

Anthony is very professional salesman. He is highly recommended if you want to purchase items.

Great assistance and friendly!

Shopping was simple and straightforward, I like their designs, and their flat shipping rate is great, but unfortunately I had some issues with their on store information vs. their delivery information. I was told in store that my order would arrive at my home on a specific day in two weeks. On the determined day I had radio silence from their shipping department and called them up. Turns out they actually would not have my order in store (let alone ship it to me) for an additional two to three weeks and they have no idea why I was told my order would arrive on the date I was given. I have no idea why this happened, but I am not particularly pleased about this delivery date discrepancy. Had I know I was going to wait this long I would have purchased my furniture elsewhere.

Tommy answer all our questions, he was clear and informative. He went beyond in helping us making the transition easy and fast.

Very nice store, incredible amount of inventory

Recently stopped in to look for a new couch and was happy to find exactly what I was looking for at a price that worked for me. I have purchased a decent amount of furniture from Ashely over the years, I have had quite honestly a very wide range of experiences with the products in terms of durability so I'm cautious to make sure what I get is well built. I'm happy to say in this case I truly believe that quality is up across the board, most every product I looked at seemed better built than the last time I was shopping for furniture, which was a welcome surprise. Anthony was very helpful in narrowing down what I was looking for and in getting the best price. Very knowledgable about the products and a great sense of humor!

Tommy saved me a ton of time and took good care of me!

Tommy helped us find our couch for our living room. Very personable and was knowledgeable.

Brandon was very helpful finding us the perfect couch.

Our sales person (Tommy) was very helpful in our search as we had certain requirements. We felt the selections were good. The whole process went very smooth.

Overpriced

Tommy was very motivated and jumped up first to help me! He is personable and a great asset to your store! Thank you.

Tommy was very helpful and respectful of us just wanting to browse

Tommy was extremely helpful! Great service.

My family and I came in today to purchase a new sofa, and had gracious help from Anthony E! He made sure to give us time to decide, offered assistance, provided great customer service. 10/10, I would definitely recommend to come here! Thank you Anthony for all your help!

Tommy R was very knowledgeable and helpful with helping us find a sectional for our new home.

The sales people were no hurry to sell anything

Anthony was refreshingly pleasant and patient, even though I walked in right at closing.

Very good help

Amazing experience. Tommy was very helpful and made our purchase smooth

Tommy was super helpful and nice.

Tommy Ruhl was super helpful and insightful! Had a great experience.

Tommy R. was a great salesman and helped me find what I was looking for and never pushed anything at me and showed all the options for what I was looking for.!! Thanks again Tommy!!

I recently visited the Ashley store in search of a new couch and had the pleasure of being assisted by a fantastic consultant Anthony E.Not only did he help us select the perfect piece for our home, but his positive attitude and expert guidance made the purchasing process a truly enjoyable experience. His patience and keen eye for detail ensured that we made a purchase we were confident and happy with. I highly recommend their service to anyone looking to buy quality furniture with the help of a friendly and professional staff member.

Tommy Ruhl was fantastic!!!

We had a great in-store experience with Tommy, he was very knowledgeable and helped us pick the perfect pieces for our new home.

Tommy was a great help to us!

Very satisfied with our purchase today! Tommy was very patient with us in showing us all of our options.

Tommy R was wonderful to work with!!!

Anthony E is incredibly helpful. He’s patient informative and really cares for his clients. Thank you so much Anthony :)

We had a great experience at Ashley. The sectional we decided on will be delivered in a week. Anthony E was super friendly and helpful.

Bree's excellent customer service was superb! She was very knowledgeable and I would recommend her to everyone!

Tommy was knowledgeable and personable. He made our shopping experience enjoyable. Thanks Tommy!!

Tommy helped us get the best couch on the planet. Hands. Down.

Tommy helped us today he was great! Super kind and was really helpful and we got a great couch!

made finding a new couch easy

Tommy has been really very helpful….i got my new couch there

Have always had great experiences at this location. Got a couch from Kyle in 2023 that has held up great and was very easy flat rate delivery. Went back for another couch and chair today, and Tommy was so helpful working through our picky preferences and designing our tight space. He showed us a few possibilities to think through and was an easy purchase. Will be back as we upgrade through our home.

Went there to buy a leather recliner. I don't know if I looked like a misfit or what. I saw at least 5 sales people all comfortably sitting or leaning up against furniture talking. I walked around looking for at least 15 minutes. Not once was I approached by one to see what I was looking for. I went to slumberland and bought a $1.700.00 recliner. Wake up Ashley.

Brandon helped us get our sectional for our new house and was very informational and walked us through the full process. He was awesome!

Tommy was very helpful in helping us fine our new furniture!!

They had a wonderful selection of chairs and I had a hard time deciding. The sales people were really helpful and the store was clean bright and open I would definitely recommend

Mr Wright was great to work with for our new mattress! Lots of experience!

Bradford made our experience really enjoyable and easy and he was wonderful to work with 😀

Tommy was very helpful and made everything easier for my family and I. He is the reason I’ll be coming back to Ashley for more furniture.

Fantastic person and highly recommended Kellie R. Takes extra care to understand us. She delivers solid deals. Great hospitality. Shows active listening skills—effective communication with customers.

We have been to all the furniture stores within a 30 mile radius of our home over the past month. We’ve researched and determined what we wanted, so walking into the Ashley store in Shakopee we had a good description of what we wanted to see. Brandon greeted us and listened to our story, what we wanted, etc. He led us to the set matching our requirements. We had a lot of questions, specifically about quality, configurations , etc. Brandon answered our questions honestly, he didn’t try upsell us or patronize us, he just listened and provided facts. We left our first visit to the store without buying anything, and Brandon was gracious and understanding about our need to further research. After a visit to slumberland to check out the lazy boy and flex steel options, we knew we wanted the Dunleith set at Ashley. We just ordered the furniture and it was a quick easy process. Thank you Brandon!

Bradford was wonderful helping us with our new mattress and adjustable base purchase! Thank you!!

We worked with Bradford on our mattress purchase. He was very patient as my husband and I were at the store for over 2.5 hours. Bradford took the time to get to know our sleeping patterns before sampling the different options. He explained all of the options and didn’t start us off with the most expensive options first. He did a great job explaining the differences between the mattresses and the benefits of each. He was very professional!

Great service!!

This was my best experience when it comes to shopping. Tommy really helped me find the perfect set up for my new home. Both me and my fiancé are extremely happy with his services. He gave us a lot of input and helped us figure out what vision would be the best for our new home. Glad I had him helping me. Even referred my brother to go to him. Great guy and hope he gets the recognition he deserves.

Tommy made everything very easy and was very helpful went above and beyond to make sure we got everything we needed!

Kyle was nothing short of amazing to work with! Would buy from Ashley and with work Kyle again!!!

Very good service from Tommy!

Brandon H. was amazing at the Shakopee store!! Thanks for the additional information that another Ashley store didn’t provide us.

Tommy was great.

Tommy was very helpful. He answered all our questions and helped us find the couch we wanted in the configuration we wanted.

Tommy was helpful and very kind! We found exactly what we were looking for! Highly recommended!

(Translated by Google) Excellent service from Tommy, I was very kind and detailed in the sale. (Original) Excelente atención de Tommy, fui muy amable y detallado en la venta.

Tommy was great, helped out a lot. At the end I was able to secure exactly what I wanted. Amazing customer service.

Mark was very helpful

Adam and Mark were fantastic at helping me with the warranty and replacing my living room furniture. 5 star service.

Wonderfully fast and accurate. I loved the experience with Tommy great and helpful.

Great service. Took the time to show us multiple options.

Tommy and Bree were very helpful at the Ashley in Shakopee.

Tommy was great!

Tommy was very helpful with our purchase! He gave us so many options and talked through the decision with us. We are so excited to come see him for a few Additional pieces. Thank you Tommy!

Brandon was great! Very helpful!

Brandon was very helpful, knowledgeable, and pleasant.

Kyle Edel was great! Very professional and knowledgeable about the items. Excellent customer service.

Super great experience working with Tommy! Very knowledgeable about all that’s available! Highly recommend working with him!

Samantha was wonderful to work with at the Shakopee Ashley store. She showed us many different options to choose between that fit our space and our budget. We will definitely be returning for our next purchase!!

Brandon was very professional, provided good information and answers all my questions. Gave me options to fit my needs.

Absolutely loved my experience at Ashley Furniture. Samantha was amazing to work with, no pressure & so helpful & knowledgeable! She made our day and experience a breeze!

Adam and Bree got me everything I needed! Very helpful, very friendly! I’ll have my new bedroom set next week!

Great service and support! Showed us exactly what we were looking for and helped make our decision for easier.

Kellie was professional, friendly and very helpful. She listened to what I was loolomh for and made great suggestions.

Tommy was very helpful!

Found the perfect couch here - Thanks Tommy R.! If you can work with him, I’d highly recommend it. He helped us find something with all our preferences, within our price range, and got us delivery for next day. It was a great & exciting experience!

Give Tommy R. a promotion! Tommy had great product knowledge and was able to help us narrow down a sectional with budget kept in mind! He walked us through the finance process and was able to get us through it quick and painless. Thanks Tommy! We will definitely be coming to him in the future for our furniture needs :)

Brandon H. was awesome, super knowledgeable and nonpushy. Would recommend him to anyone looking for a new mattress! Thanks, Brandon

Had a great shopping experience with Tommy!

(Translated by Google) Excellent experience with the attention, we have found the perfect furniture for our new home😍 (Original) Excelente experiencia con la atención , hemos encontrado los muebles perfectos para nuestro nuevo hogar😍

Bradford was fantastic. Extremely knowledgeable and not pushy at all. I’d recommend him to anyone. We couldn’t be happier.

Tommy, is a great guy who helped me find what I was looking for in the store. He's a great person and has an excellent understanding. I will recommend Ashley Furniture.

Best experience great guy

Thank you Krystle for the excellent customer service! We just got our couch last week and we are absolutely thrilled! Top notch service, delivery and quality of products. Highly recommend this location of Ashley Furniture!

Absolutely thrilled with my purchase from Samantha! Her expertise and guidance in helping me find the perfect TV stand were unparalleled. The quality of the stand is exceptional, and it fits perfectly in my living room, adding both style and functionality to the space. Samantha's professionalism and commitment to customer satisfaction truly shine through. I highly recommend her services to anyone in need of furniture expertise. Thank you, Samantha, for making my shopping experience enjoyable and stress-free!"

Kellie was great to work with! Super easy process.

Thank you Adam for helping me out today and getting what I was looking didn’t waste my time to me with. Really liked this site in shakopee Thank you

Great experience. Samantha was very helpful and kind. She helped us find a great couch and get it ordered quickly and efficiently.

Good experience here! We went in to browse furniture and mattresses, got a lot of good info on the main brands of mattresses and then got left alone to discuss our options. It was a good balance of giving us our options/helping and letting us browse/decide on our own. Would go back for more furniture in the future as of now

Tommy was fantastic to work with, very knowledgeable!

Chris was very helpful!

I went in to get a budget mattress. Lee Wright took us through all of our options very clearly detailing the pros and cons of each mattress. After we had laid down on a couple Lee gave my fiancé and I ample alone time to discuss. A mattress is not a small purchase, and it’s nice to not feel pressured into buying one. We selected a mattress that fit nicely within our price range. Easy and painless experience, while I hope to not need another mattress for a while, when I do I will return

We worked with Kyle for the second time in 2 years. He is great! Very friendly, honest and knowledgeable. Would highly recommend Ashley furniture!!

Adam is very nice person to work with.

Adam is great to work with. Amazing with great customer service experience.

Bradford was excellent to work with! He gave wonderful recommendations and took the time to understand our needs and desires for a mattress.

Tommy was very friendly, very fast and efficient as he understood my needs and made me feel confident I was getting the best deal possible.

Great service and selection! We will go back!

Krystle was awesome to work with from the beginning! She was super nice and welcoming. Walked us through the whole process and answered every question we had. We got our first couch and will for sure be back for more!

Kyle was super helpful when we were looking for a new sofa. He found it for us. He was kind snd very knowledgeable. He needs recognition. He was outstanding!! 5 stars for his service *****

Krystle was a huge help with finding the right couch for my girlfriend and I. She helped us right away with no hesitation and always checked in with us. She was kind and helpful.

Great service

Brandon was an excellent sales guy very helpful and very knowledgeable.

Kellie and Brandon so helpful. Gave us options and then gave us space will we looked. Came back when ever we had questions. Also looked to help us get the best deal. Very good experience.

Tommy was super helpful, and not over bearing. He was available to answer questions and helped us make the right decision.

We had a very good experience at the Shakopee store. We furnished a full room with a very helpful sales person. Prices, cleanliness and staff were all excellent.

Brandon was knowledgeable and concise!

Furnished our new house in one sitting.

Bree Kinney was a terribly rude person. She had a condescending tone while talking to me. I never expected a salesperson to talk to a customer like this. When I asked a simple question she would reply with an evasive response which didn’t make sense since she worked there. I felt very unwelcome there as I am a customer who regularly buys from this location.

I had a great experience with Kellie who has been really helpful.

Brandon was awesome! Great experience!!

I would like to take a moment, while still sitting in front of Ashley furniture store off high way 169. I have never met a home furnishing consultant like Kyle E. You are the man! We had really good conversations while I purchased my sister something special. I thank you very much: for all that you do. I’m still smiling you are very professional and fun. I enjoy my purchase today and thank you. Go see Kyle E everyone, and if there’s more then one look at his name tag and make sure you see an L at the end. It was a pleasure.

Chris E was great! Very patient with our indecisiveness and made things super easy and seamless. Thank you Chris! We will definitely be back when we need to furnish the next room in our new house!

Bradford was phenomenal to work with! There are so many different types of mattresses, and he really helped break down the pros and cons of each and helped me get a great deal on a new mattress. Would absolutely recommend Bradford to everyone!

Great to work with!

Brandon was helpful, funny, and not pushy at all. Great experience!

We shopped at the Shakopee store and Tommy was patient and did a great job finding us what we wanted.

Tommy helped us out a lot and made our buying process smooth

Best service provided by Brandon H,nice guy.

Kyle E was awesome... Very helpful and personable. Thanks for all your help and conversation.

We purchased a outdoor patio set from Alvon Carter and he did a great job. Very low pressure sales guy and helped us find a great deal.

Today during my visit to Ashely, I had the opportunity to be attended to by Tommy, his attention was excellent, very kind person!!! Thank youuuuuu

Very friendly, no pressure sales, and affordable prices. Kelly was great!

Tommy was very helpful and expedited my order same day

Brandon did a great job super knowledgeable and no high pressure. I appreciate his sales approach.

Worked Chris Edel, he was extremely helpful and worked with us on everything we needed. The furniture we ordered was top notch.

Tommy was very attentive and helpful.

Tommy Ruhl at the Shakopee Minnesota Ashley Furniture did a very, excellent, and comprehensive job answering all questions and helping point to the furniture set that made the most sense for me. Same sentences above apply to Bradford Wright in the mattress department.

Kyle E J was very helpful. He is very professional and knowledgeable. He explained everything very well.

Tommy was Very Helpful & Knowledgeable ! Answered every question , showed Alot of options. Had a Good answer for every question .

Brandon was very helpful and answered all our questions. Great Guy!!

Brandon was very helpful and was mot overbearing.

KELLIE at Ashley Furniture in Shakopee was a great sales woman. She was not pushy, seemed very honest and easy going. Thanks Kellie!!!

Kellie was excellent and very helpful. Made it a good experience

Update - she was great at the point of sale. When the order was delivered and defective she sent me a phone number to call. No more - no less. That was very disappointing….. Krystle C in Shakopee was super helpful and zero pressure

Brandon did an amazing job pointing us in the right direction!

Very clean. Nice sales people. Bradford in mattresses very knowledgeable.

Kyle was very helpful, pleasant, and easy to work with. Great experience!

Very nice selection, great prices, and friendly customer service.

Brandon Hoium helped us find a Matress. He was very patient and answered TONS of questions for us. Brandon was so knowledgeable about beds and sleep issues. He called another store for us to figure out getting us a pillow asap for our son! Great service with no pressure! If you need a Matress- call Brandon!

Bradford was very helpful, kind and efficient in helping us find our new mattress! He was very thorough and detailed in explaining each different type of mattress to us. Highly recommend! :)

Bradford did an amazing job of helping us find a mattress. He is very knowledgeable and extremely helpful. I would definitely recommend people to him if the need a mattress.

Krystle Cody was amazing! She was knowledgeable with everything in the store and made getting a new bedroom set enjoyable.

Great selection, fair prices, friendly staff. Brandon helped us find 5+ options in our budget and was patient while we figured out exactly what we wanted. We will definitely be coming back to find furniture for finishing our basement.

Brandon H

Krystle Cody was AMAZING! She was quick to catch us right at the door and help us with our wants and needs for our new home furniture! Thank you!

Brandon

What a Wonderful experience!!! This was my first time ( but not last time ) shopping for furnishings in a wheelchair... My sales/ customer support person, KRYSTAL, treated me with respect, and immediately saw past my wheelchair, and saw ME. I cannot stress how important this was / is. She helped me locate sofas that matched the style i described, and we found the perfect match for my new apartment! Even the color selection was great for my carpeting.. The guys who delivered my loveseat arrived in timeframe promised, and were cheerful and also very careful of doorways, etc. All around GREAT experience! Thank you!

Mark was a delight to work with! They have a huge selection with prices you can't beat.

Salesman was very knowledgeable of the various mattresses. He asked questions to help us understand our needs and to be able to match us with our perfect mattress. No hard sell. We were very comfortable working with him.

Tommy super helpful in our decision on what couch set up was best for our space. Ideas on what other pieces would go with it. Didn’t have to wait either for help. Highly highly recommend Ashley and Tommy R.

Kellie did a phenomenal job showing us around the store! She was very knowledgeable and patient as we made our decision.

We had a good experience buying new living room pieces! Tommy was helpful and friendly.

I recently had the pleasure of visiting Ashley furniture and was fortunate enough to receive outstanding assistance from Samantha. From the moment I stepped into the store, Samantha's warm demeanor and extensive knowledge made my furniture shopping experience truly delightful. Samantha effortlessly guided me through the various types of furniture and features, patiently addressing all of my questions and concerns. Her expertise not only helped me understand the different options available but also enabled me to make informed decisions tailored to my needs and preferences. What truly stood out was Samantha's exceptional customer service. Not only was she incredibly sweet and approachable, but she also provided me with ample time to explore the showroom and compare prices without feeling rushed. Her genuine willingness to assist me every step of the way made me feel valued as a customer. Thanks to Samantha's dedication and professionalism, I left the store feeling confident in my purchases and grateful for the joyful shopping experience she provided. I highly recommend Ashley furniture to anyone in search of quality furniture and unparalleled customer service. Thank you again Samantha

A++ service

Kellie helped us pick the PERFECT dining table for our family after literally months of searching. She was authentic, helpful, honest, and supportive. Very refreshing after being to multiple stores and feeling either ignored or hustled at different places. Thanks Kellie, I'm writing this from my new dining table that I love.

Bradford was wonderful to deal with, he answer all our questions. It was great to deal with Bradford. Thanks you Bradford!