Ashley Store Shakopee, MN

Great customer service. We had purchased a living room set 4 years ago. Made an insurance claim (serviced by another company) and finally received a partial credit. Came here to pick out a new couch and it was super easy and fast.

Kellie Roche was super helpful and made my time there pleasing. She helped me find everything I needed.

The employees at Granite Unlimited love shopping at Ashley. The staff is very helpful, the furniture is high quality and gorgeous, and the atmosphere is very welcoming. Highly recommend! Granite Unlimited Inc.

Really easy experience! Thanks so much for your help Tommy!

I placed an order back in June of 2024. My furniture was said to take 2-3 months max as it was still being made and shipped. At the 3 month mark I called to ask for an update and was told it was back ordered further. By 4 months I called again to ask for an update and was told it was still on back order and likely wouldn’t be in for another month. By the 5th month mark it was getting shipped in, but Ashley furniture couldn’t get it delivered. I canceled this item at that time. The lack of communication was completely frustrating and you can tell they don’t care about their customers beyond the initial sale. They told me they refunded my purchase at this time, however, we are into a new year and I’m still waiting on the check. Easily the worst customer service I’ve ever had. I still have to call every week to see where my check is and everyone seems to tell me something different. Highly recommend ordering from basically anywhere else. You can get nicer furniture for lower costs that’s made in the US. You can also get better customer service anywhere else.

Was in and out in 30 minutes, Tommy is awesome!

Tommy did a fantastic job of showing all options available. He is low pressure and very kind.

Tommy at Ashley was amazing. He knows his stuff, had great ideas for my room and space. Made purchasing a breeze! Can't wait for my new stuff!

Tommy Ruhl was awesome and helpful wish I could give him more than 5stars

I had a fantastic experience at Ashley Furniture! Tommy was incredibly helpful and went above and beyond to make sure I found exactly what I needed. His knowledge, patience, and friendly service were top-notch. Honestly, he deserves a raise for the amazing customer care he provides. Highly recommend shopping here!

I am extremely disappointed in my experience with Ashley furniture in Shakopee. On November 24, my boyfriend and I went to Ashley furniture to pick out a couch. Anthony was the sales person that helped us. He was very friendly and helped us pick out exactly what we wanted. He told us about two weeks for our couch because they did not have the color in stores that we wanted. We got all checked out and paid and we’re just waiting for it to be delivered to our house. Throughout this time we have called Ashley furniture 5 to 10 times wondering when our couch will be delivered every single time we called we got a different date as to when our couch would be delivered and the day kept getting pushed further and further out than what we expected. If we would’ve known it, would’ve taken this long to get this couch we would’ve went somewhere else to get it because we were in need of a new couch. On December 9, they told us that part of our couch was in so we decided that we will just go pick up the two pieces that have arrived. We get home and unloaded the two new pieces of our couch into the house and open them to discover that they gave us two different color couches when I called Ashley furniture to tell them about what happened. The guy laughed at me on the phone. I was extremely angry and disappointed with the experience. I have been receiving from Ashley furniture at this time. They told us that when we come to pick up the other piece we could bring back the wrong color and exchange it. They offered us a $50 gift card to Ashley for the inconvenience. When my boyfriend went back to get the right color piece and exchange out the wrong color, they told us that by December 17 or 18th, the Ottoman and the other piece of our couch would be in. So my boyfriend and I have set aside time another time to rent a trailer and go pick up our couch. My boyfriend just called today to confirm that our couch was in and the person on the phone told us that now it will not be in until the beginning of January. I am extremely upset and disappointed with my experience that they kept changing the dates and pushing it out further. And got the wrong color when we picked up part of it. This has been an exhausting experience and very frustrating because we have set aside time to be able to go figure this out and now we have to wait even longer and take off time again to come and get the other pieces and we still don’t have a date on them.

kellie was super helpful and answered all my questions! Great experience! Thank you!!

Brandon was amazing very patient, very detailed great customer service

Worked with Anthony, he was great!

We worked with Tommy and he made the experience easy, was very knowledgable and friendly. Highly recommend!

A huge shoutout to Tommy for his incredible patience and support in helping us reimagine our entire home! Your outstanding customer service made all the difference! Thank you!

Tony was great!!! Helped me find exactly what I needed!!!!

(Translated by Google) Mr. Antony's attention is excellent, kind, respectful and diligent. Thank you so much. (Original) La atención del señor Antony es excelente, amable, respetuoso y diligente. Muchas gracias.

(Translated by Google) Excellent service from Mr. ANTHONY, very attentive and always with the best attitude. (Original) Excelente atención del señor ANTHONY muy atento y siempre con la mejor actitud.

Extremely Disappointing Experience I am deeply dissatisfied with the service received from Ashley HomeStore at 4250 12th Ave E, Shakopee, MN 55379, regarding our recent purchase of a sectional sofa. On November 17, 2024, we purchased a sofa for approx. $3,400. When it was delivered to the curb on November 30, we discovered significant damages after unpacking: • The right-side wedge corner was damaged. • The bottom corner of the right-side sectional was also damaged. We promptly reported the issue, and Office Assistant Brendan Leis, he was understanding and helpful. He offered to exchange the damaged pieces with delivery scheduled for December 17. To compensate for the delay, he even promised complimentary in-home setup and emailed us an exchange invoice confirming the agreement. However, the situation took a turn, This morning, we received a voicemail from Brendan apologising for the confusion and stating we now had to pay for the in-home service he had previously promised as complimentary. When we called back to resolve the issue and follow the process as needed, Store Manager Brandon, from the start his behaviour was appalling and judgemental: • He was dismissive, unapologetic, and entirely unhelpful. • He deflected responsibility with irrelevant and incorrect comparisons (e.g., Costco delivery processes). • When corrected, he became defensive and argumentative, showing a complete lack of professionalism. • He also acted deceitfully and spoke inappropriately to my wife, adding insult to an already poor experience. This experience has left us frustrated, disillusioned, and regretting our decision to trust Ashley / FurnitureMart Store.

Brandon is fabulous to work with and found everything we needed to furnish our new home.

Anthony was the best helper

Great, honest, helpful and efficient.

Very disappointed to buy a Furniture from Shakopee they delay my furniture delivery and when i call them they didn’t satisfy me even the Manager B……. He misbehave me totally unprofessional behavior never ever go there they sale you furniture after that they not responding

Anthony provided excellent guidance for selecting just the right pieces for our living room. His “class” is top notch, humor removes any buying stress, and knowledge of inventory made the experience the best. Ask for Anthony!

Great experience with good customer service Anthony did a great job helping us with what to get for our home !

Tommy was great working with us on finding a couch for our living room. We explored all our options and found the perfect fit!

We purchased a sofa and warranty. The warranty company gave us the run around, and we still have not had the issue resolved after reaching out 4 times. The sofa frame broke when I placed my knee down while setting my 3 yrd old on it since he was not feeling well. The quality is just not there.

Tommy made our experience smooth and easy. We let him know what we were looking for and he delivered!

Kellie was terrific. She took the time to show us different options and answered all our questions.

Tommy was very helpful and he was very nice and professional

Tommy Ruhl was our consultant and he was awesome! So helpful and knowledgeable, he asked the right questions to help us find exactly what we wanted for our newly finished basement. We would gladly work with Tommy again!

Customer service, prices, and quality all fantastic!

Mel was really helpful!

Really good black Friday deals. And friendly and professional staff.

We had purchased a nursing chair from Ashley. When we brought it home we noticed some damage to its function. I called Ashley and they immediately scheduled a technician to come out at a time of our convenience(within normal business hours of course). The technician was great and we appreciated all of his help/insights. Thank you again to him! The piece needed to be replaced and Ashley Scheduled a replacement with pickup/delivery in a two week timeline. The new piece has no issues or concerns of any kind and is exactly what we were hoping to add to our home. Things happen and stuff breaks - how a company deals with it is strongly representative of their values and commitment to their customer base. I could not say enough positive things about our experience with Ashley. The follow up communication in-between calls and service was a couple of days: this can feel like a long time in today's world of "instant feedback" but they did reach-out/follow up in good fashion. I never had to reach out or pester Ashley during this process - they honored and delivered on everything they said at a very high level and in extraordinarily tight timelines.

Got talked into a more expensive mattress then have been having back problems since we got it. Could not return due to them not making it clear that if we didn’t buy their $20 cover we couldn’t use the guarantee.

Anthony is such a great consultant and really friendly. If I buy anything from Ashley again I will definitely will ask for Anthony.

Anthony is the best!!!!!

Anthony was very helpful and got us a great price.

Amazing deals for high quality items! Mark did an awesome job in taking care of us and ensuring we got an awesome deal!!! 10/10 service

Great experience with Anthony, Funny and very responsive while looking!

Kellie was awesome and helped us find a great couch that matched what we wanted!

Very nice gentleman. Nice to work with on our furniture decisions.

Knowledgeable, helpful, great experience!

Tommy did a great job of working with me. 5 starts for Tommy. My only issue was that I was in the store for nearly 20 minutes before Tommy approached me. This wasn't his fault as he was already helping someone when I came in. Tommy was very helpful given my challenge needs and time crunch and was very patient with me in the process. I never felt pressured to make any decision and ultimately got what I needed at a cheaper price than what I was replacing that I bought just the week before at a different store. Definitely coming back here and working with Tommy next time I have any furniture needs.

I had gone to 6 different furniture stores in two days and didn't find what I was looking for. My daughter-in-law suggested trying your store in Shakopee and I'm so grateful that she did. I expected to find nothing again , and disinterested sales people , but fortunately for me your store had Tommy Ruhl ! He showed me immediately what was available that I might be interested in. When I wasn't certain on a color he suggested that I check out the pillows of the chairs and ottomans that I was considering. I didn't realize that was an option. What a great idea ! So I did exactly that , and when I got the pillows home it was obvious to me which one worked the best. I now have exactly what I was looking for being delivered this week. In the future , because of Tommy's excellence at his job, I will no longer wander from furniture store to furniture store , I will instead come direct to your store in Shakopee and ask for Tommy Ruhl ! Tana Schaeffer

Tommy R was so helpful and patient with us. My husband and I each had some very specific expectations for a new sectional and Tommy worked with us to review each option until we found the perfect fit! He was able to help us work through various financing options and we are excited to get our new sectional and ottoman very soon.

Got a great deal on a new set of living room furniture at the Shakopee store. Anthony was very helpful!

Kellie met me near the door when i entered your store. She introduced herself and asked if she could help me find something. I told her i was looking for things for my new appt.t when i moved ro Ankeny, Iowa. She asked if i would want them delivered there instead of my home here and move them 3 weeks later . Great idea for me. Did not know that i could have my choices delivered to my appt. In Ankeny. I proceeded to ask of what i wanted and she showed me what was available. I ended up purchasing all that i had in mind for my new appt. You mat look at the bill of sale and see what all i purchased. Kellir is a great salesperson with a gentle way. My thanks to her for heloing me with my choiced. She is an asset to your sales team. My thanks to her.

Easy to work with, got a nice dresser for my bed which I purchased awhile ago, so wonderful personality and people person.

Anthony is an amazing person with such a great customer sevices., he helped us select what we’re looking for.

Tommy did a nice job showing us options and was helpful in picking something out for our new house.

Tommy was great to work with no pressure to buy.

Tommy was Very helpful and creative to get us the sectional we wanted

Such an amazing day getting a couch! Tommy Ruhl was so helpful. He show us many options and we found the perfect one! Thank you

Came in not really knowing what to get, Tommy went above and beyond showing every option and even incorporating color coordination. In the end also helping me find the financing option I need, very satisfied will come again.

Tommy was very helpful and made sure we found a couch to fit our space

Tommy was very pleasant and informative of the products.

Thanks Tommy for a great experience. Very energetic and knowledgeable.

Very nice place, thanks Tommy for helping us out very professional and knowledgeable person.

We love our new sofa. There were some hiccups with the wrong pieces being delivered but it all ended up fine. Thanks Brandon for working with us

Very helpful, professional and

Best place to purchase good quality furniture

Loved the way Anthony helped us out & explained everything!

Tommy R. was incredibly helpful and knowledgeable, and we were able to find everything I needed to furnish my living room and dining area. I will definitely be back for any furnishings I may need in the future.

Anthony was very helpful and very knowledgeable. I will recommend his service to anyone seeking to buy furniture from a professional with integrity.

Tommy Ruhl is the best customer service in Ashley furniture

Tommy is great ,he go above and beyond to help his customers ♥️❤️😊 great customers service .

Brandon was a great help finding a new couch and furniture for my fiancé and I. Definitely ask for him if your in store at the Shakopee location.

Professional and friendly staff, explained the products well and purchasing was easy and prices were fair.

Amazing service! Tommy was very helpful with finding the right couch for my new apartment:)

Brandon was great! Super easy and found us exactly what we were looking for!

Brandon was exceedingly helpful. Very knowledgeable and directed me immediately to what I was looking for.

Super helpful and great customer service! Thank you! For your great work!

Great experience at Ashley!!! Tommy was very helpful. Not only helping with style, but also features appropriate for my place. It was a very pleasant experience!!!

Tommy was excellent.

Tommy did great with helping us with the purchase of our new couch!

Has a great experience. Anthony Etuko was our sales guy. Very patient and helpful. Smooth process with financing. Gave lots of options with colors and styles. Will shop again here.

Brandon H was very helpful. Went over everything in detail and answered all our questions.

Tommy Ruhl was so helpful finding what we were looking for. Thank you for the great service.

When buying a couch here, we were considering buying a warranty on our couch. The sales person said it would “literally cover everything, even if your kid took a knife to it, it would be covered”. So we decided to get it. We were simply moving it and a seam ripped on a cushion that does not detach, and they refused to cover it. I will never buy furniture from this company again.

Tommy was great! Helped us feel welcome at the store & helped us find our couch & coffee table!

I had a wonderful experience today at the Shakopee Ashley! Brandon was so very helpful! I was trying to match some chairs with a table I had picked out. He kindly offered to bring the chairs to the opposite side of the store so I could see what it would look like with the other table. I’ve been trying for quite awhile to find a dining table & chairs & I’m glad I drove to the Shakopee store. I appreciate good customer service & Brandon definitely is one of the good ones!

Anthony E had good customer service.made our trip welcoming and worked with us with what we were looking for.

Anthony E. provided a truly outstanding customer service experience. From the moment I walked in, he greeted me warmly and made me feel welcome. Not only was he attentive and responsive to my needs, but he also demonstrated a deep understanding of the products and services offered. Anthony went above and beyond to ensure that all my questions were answered, and he provided valuable recommendations tailored to my specific situation. His professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly recommend seeking out Anthony E. for any assistance you might need; his dedication to excellent service is unparalleled.

Went today to buy a table and couch. Super pushy sales guys who stalked us around the store. Mattress guy was even worse and told us what type of mattress we wanted and didn't listen to us on what we wanted. Went to check out on a table and the prices magically were higher then quoted and he lied about it he prices. Talked to a manager who didn't really care and we walked out with nothing but wasted our 3hrs.

Great customer service

Tommy was very very good and a fun and helpful guy. No pressure and let us look around. We found a set we love.

Tommy our sales guy was so helpful with payment and very nice I would buy here again

Tommy ruhl did a great job and help us out in selecting a new couch.

Tommy was very helpful and explained things clearly. He listened, researched, and then measured to help us find the right pieces for our new home.

My salesperson Tommy. Was fantastic. I went to 4 other stores and he was by far the best. I am so anxious to get my new sofa home. Thanks Tommy

Thank you for Tommy for the help! We were shown the store and all the options and ended up with the couch we wanted!

Very nice and friendly. Gave us an amazing deal!

Tommy Gave plenty of time and helped when needed, and was nice to work with.

Great experience!! Friendly, patient, and helpful.

great information and very patient and helpful. Tommy

Tommy was very helpful and was able to help us get what we wanted super quick.

Tommy was very helpful, knowledgeable, and efficient for our couch purchase.

Very helpful. Excellent customer service

Anthony helped my brother and I a couple weeks ago. We needed a lift chair for my dad asap. He was very friendly and helpful. The chair is being delivered this Wednesday. My dad is going to be thrilled. Thanks Anthony!

Anthony is very professional salesman. He is highly recommended if you want to purchase items.

Great assistance and friendly!

Shopping was simple and straightforward, I like their designs, and their flat shipping rate is great, but unfortunately I had some issues with their on store information vs. their delivery information. I was told in store that my order would arrive at my home on a specific day in two weeks. On the determined day I had radio silence from their shipping department and called them up. Turns out they actually would not have my order in store (let alone ship it to me) for an additional two to three weeks and they have no idea why I was told my order would arrive on the date I was given. I have no idea why this happened, but I am not particularly pleased about this delivery date discrepancy. Had I know I was going to wait this long I would have purchased my furniture elsewhere.

Tommy answer all our questions, he was clear and informative. He went beyond in helping us making the transition easy and fast.

Very nice store, incredible amount of inventory

Recently stopped in to look for a new couch and was happy to find exactly what I was looking for at a price that worked for me. I have purchased a decent amount of furniture from Ashely over the years, I have had quite honestly a very wide range of experiences with the products in terms of durability so I'm cautious to make sure what I get is well built. I'm happy to say in this case I truly believe that quality is up across the board, most every product I looked at seemed better built than the last time I was shopping for furniture, which was a welcome surprise. Anthony was very helpful in narrowing down what I was looking for and in getting the best price. Very knowledgable about the products and a great sense of humor!

Tommy saved me a ton of time and took good care of me!

Tommy helped us find our couch for our living room. Very personable and was knowledgeable.

Brandon was very helpful finding us the perfect couch.

Our sales person (Tommy) was very helpful in our search as we had certain requirements. We felt the selections were good. The whole process went very smooth.

Overpriced

Tommy was very motivated and jumped up first to help me! He is personable and a great asset to your store! Thank you.

Tommy was very helpful and respectful of us just wanting to browse

Tommy was extremely helpful! Great service.

My family and I came in today to purchase a new sofa, and had gracious help from Anthony E! He made sure to give us time to decide, offered assistance, provided great customer service. 10/10, I would definitely recommend to come here! Thank you Anthony for all your help!

Tommy R was very knowledgeable and helpful with helping us find a sectional for our new home.

The sales people were no hurry to sell anything

Anthony was refreshingly pleasant and patient, even though I walked in right at closing.

Anthony at Ashley Furniture was exceptionally helpful and knowledgeable about the products in the showroom. Thanks to his assistance, I found the perfect dining room table for my first home. Overall, it was a fantastic experience!

Very good help

Amazing experience. Tommy was very helpful and made our purchase smooth

Tommy was super helpful and nice.

Tommy Ruhl was super helpful and insightful! Had a great experience.

Tommy R. was a great salesman and helped me find what I was looking for and never pushed anything at me and showed all the options for what I was looking for.!! Thanks again Tommy!!

I recently visited the Ashley store in search of a new couch and had the pleasure of being assisted by a fantastic consultant Anthony E.Not only did he help us select the perfect piece for our home, but his positive attitude and expert guidance made the purchasing process a truly enjoyable experience. His patience and keen eye for detail ensured that we made a purchase we were confident and happy with. I highly recommend their service to anyone looking to buy quality furniture with the help of a friendly and professional staff member.

Tommy Ruhl was fantastic!!!

We had a great in-store experience with Tommy, he was very knowledgeable and helped us pick the perfect pieces for our new home.

Tommy was a great help to us!

Very satisfied with our purchase today! Tommy was very patient with us in showing us all of our options.

Tommy R was wonderful to work with!!!

Anthony E is incredibly helpful. He’s patient informative and really cares for his clients. Thank you so much Anthony :)

We had a great experience at Ashley. The sectional we decided on will be delivered in a week. Anthony E was super friendly and helpful.

Bree's excellent customer service was superb! She was very knowledgeable and I would recommend her to everyone!

Tommy was knowledgeable and personable. He made our shopping experience enjoyable. Thanks Tommy!!

Tommy helped us get the best couch on the planet. Hands. Down.

Tommy helped us today he was great! Super kind and was really helpful and we got a great couch!

made finding a new couch easy

Tommy has been really very helpful….i got my new couch there

Have always had great experiences at this location. Got a couch from Kyle in 2023 that has held up great and was very easy flat rate delivery. Went back for another couch and chair today, and Tommy was so helpful working through our picky preferences and designing our tight space. He showed us a few possibilities to think through and was an easy purchase. Will be back as we upgrade through our home.

Went there to buy a leather recliner. I don't know if I looked like a misfit or what. I saw at least 5 sales people all comfortably sitting or leaning up against furniture talking. I walked around looking for at least 15 minutes. Not once was I approached by one to see what I was looking for. I went to slumberland and bought a $1.700.00 recliner. Wake up Ashley.

Brandon helped us get our sectional for our new house and was very informational and walked us through the full process. He was awesome!

Tommy was very helpful in helping us fine our new furniture!!

They had a wonderful selection of chairs and I had a hard time deciding. The sales people were really helpful and the store was clean bright and open I would definitely recommend

Mr Wright was great to work with for our new mattress! Lots of experience!

Bradford made our experience really enjoyable and easy and he was wonderful to work with 😀

Tommy was very helpful and made everything easier for my family and I. He is the reason I’ll be coming back to Ashley for more furniture.

Fantastic person and highly recommended Kellie R. Takes extra care to understand us. She delivers solid deals. Great hospitality. Shows active listening skills—effective communication with customers.

We have been to all the furniture stores within a 30 mile radius of our home over the past month. We’ve researched and determined what we wanted, so walking into the Ashley store in Shakopee we had a good description of what we wanted to see. Brandon greeted us and listened to our story, what we wanted, etc. He led us to the set matching our requirements. We had a lot of questions, specifically about quality, configurations , etc. Brandon answered our questions honestly, he didn’t try upsell us or patronize us, he just listened and provided facts. We left our first visit to the store without buying anything, and Brandon was gracious and understanding about our need to further research. After a visit to slumberland to check out the lazy boy and flex steel options, we knew we wanted the Dunleith set at Ashley. We just ordered the furniture and it was a quick easy process. Thank you Brandon!

Bradford was wonderful helping us with our new mattress and adjustable base purchase! Thank you!!

We worked with Bradford on our mattress purchase. He was very patient as my husband and I were at the store for over 2.5 hours. Bradford took the time to get to know our sleeping patterns before sampling the different options. He explained all of the options and didn’t start us off with the most expensive options first. He did a great job explaining the differences between the mattresses and the benefits of each. He was very professional!

Great service!!

This was my best experience when it comes to shopping. Tommy really helped me find the perfect set up for my new home. Both me and my fiancé are extremely happy with his services. He gave us a lot of input and helped us figure out what vision would be the best for our new home. Glad I had him helping me. Even referred my brother to go to him. Great guy and hope he gets the recognition he deserves.

Tommy made everything very easy and was very helpful went above and beyond to make sure we got everything we needed!

Kyle was nothing short of amazing to work with! Would buy from Ashley and with work Kyle again!!!

Very good service from Tommy!

Brandon H. was amazing at the Shakopee store!! Thanks for the additional information that another Ashley store didn’t provide us.

Tommy was great.

Tommy was very helpful. He answered all our questions and helped us find the couch we wanted in the configuration we wanted.

Tommy was helpful and very kind! We found exactly what we were looking for! Highly recommended!

(Translated by Google) Excellent service from Tommy, I was very kind and detailed in the sale. (Original) Excelente atención de Tommy, fui muy amable y detallado en la venta.

Tommy was great, helped out a lot. At the end I was able to secure exactly what I wanted. Amazing customer service.

Mark was very helpful

Adam and Mark were fantastic at helping me with the warranty and replacing my living room furniture. 5 star service.

Wonderfully fast and accurate. I loved the experience with Tommy great and helpful.

Great service. Took the time to show us multiple options.

Tommy and Bree were very helpful at the Ashley in Shakopee.

Tommy was great!

Tommy was very helpful with our purchase! He gave us so many options and talked through the decision with us. We are so excited to come see him for a few Additional pieces. Thank you Tommy!

Brandon was great! Very helpful!

Brandon was very helpful, knowledgeable, and pleasant.

Kyle Edel was great! Very professional and knowledgeable about the items. Excellent customer service.

Super great experience working with Tommy! Very knowledgeable about all that’s available! Highly recommend working with him!

Samantha was wonderful to work with at the Shakopee Ashley store. She showed us many different options to choose between that fit our space and our budget. We will definitely be returning for our next purchase!!

Brandon was very professional, provided good information and answers all my questions. Gave me options to fit my needs.

Absolutely loved my experience at Ashley Furniture. Samantha was amazing to work with, no pressure & so helpful & knowledgeable! She made our day and experience a breeze!

Adam and Bree got me everything I needed! Very helpful, very friendly! I’ll have my new bedroom set next week!

Great service and support! Showed us exactly what we were looking for and helped make our decision for easier.

Kellie was professional, friendly and very helpful. She listened to what I was loolomh for and made great suggestions.

Tommy was very helpful!

Found the perfect couch here - Thanks Tommy R.! If you can work with him, I’d highly recommend it. He helped us find something with all our preferences, within our price range, and got us delivery for next day. It was a great & exciting experience!

Give Tommy R. a promotion! Tommy had great product knowledge and was able to help us narrow down a sectional with budget kept in mind! He walked us through the finance process and was able to get us through it quick and painless. Thanks Tommy! We will definitely be coming to him in the future for our furniture needs :)

Brandon H. was awesome, super knowledgeable and nonpushy. Would recommend him to anyone looking for a new mattress! Thanks, Brandon

Had a great shopping experience with Tommy!

(Translated by Google) Excellent experience with the attention, we have found the perfect furniture for our new home😍 (Original) Excelente experiencia con la atención , hemos encontrado los muebles perfectos para nuestro nuevo hogar😍

Bradford was fantastic. Extremely knowledgeable and not pushy at all. I’d recommend him to anyone. We couldn’t be happier.

Tommy, is a great guy who helped me find what I was looking for in the store. He's a great person and has an excellent understanding. I will recommend Ashley Furniture.

Best experience great guy

Thank you Krystle for the excellent customer service! We just got our couch last week and we are absolutely thrilled! Top notch service, delivery and quality of products. Highly recommend this location of Ashley Furniture!

Absolutely thrilled with my purchase from Samantha! Her expertise and guidance in helping me find the perfect TV stand were unparalleled. The quality of the stand is exceptional, and it fits perfectly in my living room, adding both style and functionality to the space. Samantha's professionalism and commitment to customer satisfaction truly shine through. I highly recommend her services to anyone in need of furniture expertise. Thank you, Samantha, for making my shopping experience enjoyable and stress-free!"

Kellie was great to work with! Super easy process.

Thank you Adam for helping me out today and getting what I was looking didn’t waste my time to me with. Really liked this site in shakopee Thank you

Great experience. Samantha was very helpful and kind. She helped us find a great couch and get it ordered quickly and efficiently.

Good experience here! We went in to browse furniture and mattresses, got a lot of good info on the main brands of mattresses and then got left alone to discuss our options. It was a good balance of giving us our options/helping and letting us browse/decide on our own. Would go back for more furniture in the future as of now

Tommy was fantastic to work with, very knowledgeable!

Chris was very helpful!

I went in to get a budget mattress. Lee Wright took us through all of our options very clearly detailing the pros and cons of each mattress. After we had laid down on a couple Lee gave my fiancé and I ample alone time to discuss. A mattress is not a small purchase, and it’s nice to not feel pressured into buying one. We selected a mattress that fit nicely within our price range. Easy and painless experience, while I hope to not need another mattress for a while, when I do I will return

We worked with Kyle for the second time in 2 years. He is great! Very friendly, honest and knowledgeable. Would highly recommend Ashley furniture!!

Adam is very nice person to work with.

Adam is great to work with. Amazing with great customer service experience.

Bradford was excellent to work with! He gave wonderful recommendations and took the time to understand our needs and desires for a mattress.

Tommy was very friendly, very fast and efficient as he understood my needs and made me feel confident I was getting the best deal possible.

Great service and selection! We will go back!

Krystle was awesome to work with from the beginning! She was super nice and welcoming. Walked us through the whole process and answered every question we had. We got our first couch and will for sure be back for more!

Kyle was super helpful when we were looking for a new sofa. He found it for us. He was kind snd very knowledgeable. He needs recognition. He was outstanding!! 5 stars for his service *****

Krystle was a huge help with finding the right couch for my girlfriend and I. She helped us right away with no hesitation and always checked in with us. She was kind and helpful.

Great service

Their delivery team is pathetic..... They don't handle customer goods well plus they are arrogant. They could improve on that.

Brandon was an excellent sales guy very helpful and very knowledgeable.

Kellie and Brandon so helpful. Gave us options and then gave us space will we looked. Came back when ever we had questions. Also looked to help us get the best deal. Very good experience.

Tommy was super helpful, and not over bearing. He was available to answer questions and helped us make the right decision.

We had a very good experience at the Shakopee store. We furnished a full room with a very helpful sales person. Prices, cleanliness and staff were all excellent.

Brandon was knowledgeable and concise!

Furnished our new house in one sitting.

Bree Kinney was a terribly rude person. She had a condescending tone while talking to me. I never expected a salesperson to talk to a customer like this. When I asked a simple question she would reply with an evasive response which didn’t make sense since she worked there. I felt very unwelcome there as I am a customer who regularly buys from this location.

I had a great experience with Kellie who has been really helpful.

Brandon was awesome! Great experience!!

I would like to take a moment, while still sitting in front of Ashley furniture store off high way 169. I have never met a home furnishing consultant like Kyle E. You are the man! We had really good conversations while I purchased my sister something special. I thank you very much: for all that you do. I’m still smiling you are very professional and fun. I enjoy my purchase today and thank you. Go see Kyle E everyone, and if there’s more then one look at his name tag and make sure you see an L at the end. It was a pleasure.

Chris E was great! Very patient with our indecisiveness and made things super easy and seamless. Thank you Chris! We will definitely be back when we need to furnish the next room in our new house!

Bradford was phenomenal to work with! There are so many different types of mattresses, and he really helped break down the pros and cons of each and helped me get a great deal on a new mattress. Would absolutely recommend Bradford to everyone!

Great to work with!

Brandon was helpful, funny, and not pushy at all. Great experience!

We shopped at the Shakopee store and Tommy was patient and did a great job finding us what we wanted.

Tommy helped us out a lot and made our buying process smooth

Best service provided by Brandon H,nice guy.

Kyle E was awesome... Very helpful and personable. Thanks for all your help and conversation.

We purchased a outdoor patio set from Alvon Carter and he did a great job. Very low pressure sales guy and helped us find a great deal.

Today during my visit to Ashely, I had the opportunity to be attended to by Tommy, his attention was excellent, very kind person!!! Thank youuuuuu

Very friendly, no pressure sales, and affordable prices. Kelly was great!

Tommy was very helpful and expedited my order same day

Brandon did a great job super knowledgeable and no high pressure. I appreciate his sales approach.

Worked Chris Edel, he was extremely helpful and worked with us on everything we needed. The furniture we ordered was top notch.

Tommy was very attentive and helpful.

Tommy Ruhl at the Shakopee Minnesota Ashley Furniture did a very, excellent, and comprehensive job answering all questions and helping point to the furniture set that made the most sense for me. Same sentences above apply to Bradford Wright in the mattress department.

Kyle E J was very helpful. He is very professional and knowledgeable. He explained everything very well.

Tommy was Very Helpful & Knowledgeable ! Answered every question , showed Alot of options. Had a Good answer for every question .

Brandon was very helpful and answered all our questions. Great Guy!!

Brandon was very helpful and was mot overbearing.

KELLIE at Ashley Furniture in Shakopee was a great sales woman. She was not pushy, seemed very honest and easy going. Thanks Kellie!!!

Kellie was excellent and very helpful. Made it a good experience

Update - she was great at the point of sale. When the order was delivered and defective she sent me a phone number to call. No more - no less. That was very disappointing….. Krystle C in Shakopee was super helpful and zero pressure

Brandon did an amazing job pointing us in the right direction!

Very clean. Nice sales people. Bradford in mattresses very knowledgeable.

Kyle was very helpful, pleasant, and easy to work with. Great experience!

Very nice selection, great prices, and friendly customer service.

Brandon Hoium helped us find a Matress. He was very patient and answered TONS of questions for us. Brandon was so knowledgeable about beds and sleep issues. He called another store for us to figure out getting us a pillow asap for our son! Great service with no pressure! If you need a Matress- call Brandon!

Bradford was very helpful, kind and efficient in helping us find our new mattress! He was very thorough and detailed in explaining each different type of mattress to us. Highly recommend! :)

Bradford did an amazing job of helping us find a mattress. He is very knowledgeable and extremely helpful. I would definitely recommend people to him if the need a mattress.

Krystle Cody was amazing! She was knowledgeable with everything in the store and made getting a new bedroom set enjoyable.

Great selection, fair prices, friendly staff. Brandon helped us find 5+ options in our budget and was patient while we figured out exactly what we wanted. We will definitely be coming back to find furniture for finishing our basement.

Brandon H

Krystle Cody was AMAZING! She was quick to catch us right at the door and help us with our wants and needs for our new home furniture! Thank you!

Brandon

What a Wonderful experience!!! This was my first time ( but not last time ) shopping for furnishings in a wheelchair... My sales/ customer support person, KRYSTAL, treated me with respect, and immediately saw past my wheelchair, and saw ME. I cannot stress how important this was / is. She helped me locate sofas that matched the style i described, and we found the perfect match for my new apartment! Even the color selection was great for my carpeting.. The guys who delivered my loveseat arrived in timeframe promised, and were cheerful and also very careful of doorways, etc. All around GREAT experience! Thank you!

Mark was a delight to work with! They have a huge selection with prices you can't beat.

Salesman was very knowledgeable of the various mattresses. He asked questions to help us understand our needs and to be able to match us with our perfect mattress. No hard sell. We were very comfortable working with him.

Tommy super helpful in our decision on what couch set up was best for our space. Ideas on what other pieces would go with it. Didn’t have to wait either for help. Highly highly recommend Ashley and Tommy R.

Kellie did a phenomenal job showing us around the store! She was very knowledgeable and patient as we made our decision.

We had a good experience buying new living room pieces! Tommy was helpful and friendly.

Found counter-height barstools on Ashley website and went to store to see in person. Showed sales person in Shakopee, MN store a picture on my phone and she took me right to it. Yep, that's the one. She ordered two of them for me and matched the online price (saved $40/piece!). Picked up the unassembled boxed stools at store three days later, but upon reaching home discovered they were bar-height, not counter-height. I called and they reordered the correct stools and even assembled them for me because of the error. Two days later I returned the wrong stools for the assembled correct ones, and those stools are great! Everyone was very understanding and helpful. This started out as a 4-star review, but given how professional everyone was in handling the error, I gave them 5 stars. Stuff happens. All the best to Krystal, Andy and Samantha.

I recently had the pleasure of visiting Ashley furniture and was fortunate enough to receive outstanding assistance from Samantha. From the moment I stepped into the store, Samantha's warm demeanor and extensive knowledge made my furniture shopping experience truly delightful. Samantha effortlessly guided me through the various types of furniture and features, patiently addressing all of my questions and concerns. Her expertise not only helped me understand the different options available but also enabled me to make informed decisions tailored to my needs and preferences. What truly stood out was Samantha's exceptional customer service. Not only was she incredibly sweet and approachable, but she also provided me with ample time to explore the showroom and compare prices without feeling rushed. Her genuine willingness to assist me every step of the way made me feel valued as a customer. Thanks to Samantha's dedication and professionalism, I left the store feeling confident in my purchases and grateful for the joyful shopping experience she provided. I highly recommend Ashley furniture to anyone in search of quality furniture and unparalleled customer service. Thank you again Samantha

A++ service

Kellie helped us pick the PERFECT dining table for our family after literally months of searching. She was authentic, helpful, honest, and supportive. Very refreshing after being to multiple stores and feeling either ignored or hustled at different places. Thanks Kellie, I'm writing this from my new dining table that I love.

Bradford was wonderful to deal with, he answer all our questions. It was great to deal with Bradford. Thanks you Bradford!

Brandon is a rock star!

Brandon was great help to us in purchasing a new bedroom set, very friendly and did not hover or pressure us. Bradford helped us the previous day in purchasing a new mattress. He was very knowledgeable and took time explaining things to us.

Tommy was very thorough knowledgeable, knew exactly what we were looking for. Got through the whole process very efficiently. Loved the experience thanks Tommy!

Tommy helped us find just what were looking for and was extremely patient

Tommy R fantastic

Awesome experience, Mark was great!

Chris and Brandon were great and got me everything I needed at a great price.

Samantha was awesome with helping us find a couch! Very kind and thourough with her work ethics. There was no pressure in buying anything and we were given space and time to really think about the pieces that we liked.

Had an absolutely amazing experience!! 100% recommend!!

Great experience, Tommy was very helpful and got us squared away with a new bed frame and night stands.

Tommy Ruhl helped us out, he did a great job!

Awesome!! Found exactly what we needed.

Brandon was helpful and efficient! Great experience!

Brandon Hoium was amazing. So easy to order new love ❤️ seat! Great experience 👍.

We worked with Kellie R. She was awesome to work with and helped us decided.

Tommy was polite and very helpful!!!

Had a very good experience furniture shopping today. Tommy was very helpful in providing all the needed information before purchasing the sectional we have been looking for. Would recommend to anyone!

Brandon was very helpful and told us exactly where we could find what we needed without being overbearing which we really appreciated.

Found the right couch at the right price point, our sales guy Tommy Ruhl was highly knowledgeable, and gave us a couple great ideas... we actually got out under budget. We will be back.

Samantha was amazing , very patient and informative.

Krystle helped me with my purchase of a recliner. Very happy with how it went and she was very helpful and knowledgeable. Would definitely recommend!

Great Experience.

Brandon was very helpful would recommend him to anyone thanks Brandon

We first purchased a living room set and after it was delivered and we used it for a couple of weeks we decided it was very uncomfortable. I called Brandon back to let him know and he made it very easy for us to return and get new furniture. I was very pleased with service. Their delivery drivers are also very professional and genuinely nice people. Great job Ashley!

Tommy was great help.

Brandon Hoium in the Shakopee store was very helpful and always able to answer my questions. It was a good experience shopping there.

Tommy his is helping

Tommy Ruhl was very helpful. I truly appreciate the extra mile he took to help me make the best decision for my family. Highly recommend. He found me the perfect bedroom set and suggested awesome additions.

(Translated by Google) Very bad experience with the insurance, and with my armchairs, they have come unstitched twice and they have not been repaired since December 28 when they were taken away. (Original) Muy mala experiencia con la aseguranza, y con mis sillones, se an descosido dos veces y no los an compuesto desde el 28 de diciembre que se los llevaron.

Great selection and the sales staff was very helpful.

We need a new couch for the basement and found this beautiful one. It will fit perfectly in our space.

Stopped in the MN location to see if they had two End tables in stock. They did-in their clearance area which was great. The young man helping us kept saying it was an 'older style that people just don't buy anymore'. That was the only thing that didn't seem very professional.

Ashley was a great experience. They let us shop as we wished without pressure or needing to personally show us everything (which we appreciated). They were conveniently and readily available when we had narrowed down some choices. We connected with Brandon and he knocked it out of the park, he educated us on options, availability, warranty and took some measurements for us. He was knowledge and his no pressure sales approach was perfect.

Bradford in the mattress department was so knowledgeable and helped us know what to look for in a mattress. Would recommend 100%

Good place to get your furniture, but when asked to put a protection insurance on your furniture. I recommend DON'T. The protection insurance is for 5yrs . You don't get your money back, you get store credit. Ashley furniture doesn't remind you about your insurance after 5yrs is over and you didn't use it. Who remembers this, Ashley furniture expects us to remember that we have insurance on our furniture. I forgot about the protection insurance on my furniture I bought from, and I lost my money. It's 5yrs who I this, if they don't remind you about this. DON'T PUT INSURANCE ON YOUR FURNITURE if you know you won't use it.

Welcomed immediately. Shown several sofas. As soon as I asked about recycling my old sofa, I was told I was on my own. Sales person left. I was in the store for at least another 1/2 - 3/4 hr. I looked at several more sofas.

Great selection!

As soon as I walked in the store Kyle was so nice and attentive. I seen multiple people standing around but he was the only person who walked up and offered assistance. He was so nice and made my visit very amazing! I will definitely come back and make sure to find Kyle every time. I’m so grateful we still have amazing people who are still out here and willing to help out!

Brandon from Ashley was very helpful as we looked for a kitchen room dining set. Would recommend anyone to go to him!

Great experience with helpful and knowledgable staff. We got the opportunity to work with Brandon H., and the entire processnof finding what we wanted through paying for it, was seamless.

If you are looking for a new mattress you owe it to yourself to go talk to Bradford Wright. This man knows his stuff and will help guide you towards the best mattress for your sleep style. Highly recommended.

They have a great selection of chairs, tables, and beds. But they don't have a very good selection of waterbeds or beds that are shaped like race cars.

This was an easy and fast experience. Can in first to just look and was never bothered by sales person. Just kept checking in. Came back a few weeks later to purchase items we liked and it took 30 minutes to complete order. Brandon Hoium was super helpful and knowledgeable. Thanks for the great experience.

We came in today to look for a couch and Kellie was the person that helped us. She was so patient with us because we took a very long time, she was extremely nice and friendly. It was a nice time for us. Thank you, Kellie for helping us!

Brandon was wonderful! He was willing to work with us. Knowledgeable!!!

What a great experience! From the time we walked in Brandon took care of us. Found out our needs and wants. He steered us in the direction, educated us on a range of beds, stated pros and cons etc. Gave us time alone try them out and followed up on us. Same thing with livingroom furniture. Long story short, we walked away purchasing both items we walked in looking for. We had been shopping around at other furniture stores. Should of started here. Next time, it will be easy. We won't need to shop around. Ashley Furniture and Brandon for the win. Oh, also the scheduled delivery was a breeze. Kept us updated throughout the day and delivery was on time. More than satisfied with our whole experience! Highly recommend.

Money Money Money

If you need to find some great mattresses visit this store. Great products ranging from Tempur, Stearns and Sealy!!

Well, I'm extremely pleased to say my 2 hrs spent at Ashley were a HUGE SUCCESS tonight, all thanks to Bradford!!! He is the mattress guru to be sure! 😁 10/10 highly recommend! He explained everything a person could need to know when in search of a solid, restful night's sleep. Plus, he answered every single question I had and even ones I didn't think of. Lol! I was amazed how he knew what bed and "support" my body actually needed vs what I was thinking it needed. I thought it needed softer but actually a step up in firmness was just the ticket to have me feeling like Goldilocks in a mattress that was "jusssst right"! I'm excited for Oct 4th when my new Tempur Pedic Pro Adapt Queen mattress w/ adjustable frame will be delivered and set-up. Bradford really went above and beyond for me in more ways then I could list here. I will say that his customer service skills are out of this world, he's a pleasure to work with, he sends customers away with his personal number in case of issues, plus when it comes to price he does his utmost to give you the best deal possible. Trust me, if you're searching for a mattress and headed to Ashley, definitely ask for Bradford!! You won't be sorry! 😁😁😁

Kellie Roche was great! Gave us our space to look around until we were ready to purchase. Kellie if you see this I do apologize if I was grumpy :( I do sales as well and had a looong day before we came in!

Very pricey

Beautiful selections for the home

The gentleman who helped me with my purchases, Bradford was knowledgeable and articulate. He made the purchase of a couple of mattresses very easy. I wished that I hadn’t bothered to visit 5 other mattress stores because in the end I came back to Ashley simply because of the quality of the service I received. The next furniture purchase I make I will start at Ashley first and skip all the other time wasters. My experience here was awesome.

There is no Labor Day discount.

Adam was a great help in store- answering questions and having a great knowledge of product. Then, Kelly was fantastic when ordering over the phone once we made our decision. Speedy and easy ordering process and ensured we had all of the information we needed. Haven't had the delivery experience yet but the purchasing experience was great because of these two!

Mark was helpful and kind. He showed me a few couches that fit the style I was looking for. I appreciate his knowledge and professional personality

Logan at the Shakopee, MN location was AMAZING! He was friendly, knowledgeable and set me up with beautiful furniture and I could not have asked for a better experience. I went to Ashley originally for a sofa replacement and Logan helped me pick out a sofa and a table set. I would highly recommend going to speak with Logan for all your furniture needs.

2nd UPDATE: It is now August 8th (19 days since I sent my information for them to contact me) and I STILL have not received a phone call, email or text regarding this issue. UPDATE: Ashley Furniture responded to my review 7 days ago asking for me to email them my phone number so they could contact me. I still have not received an email response or a phone call! This is absolutely ridiculous! The customer service is horrendous! Terrible customer service and delivery team. They would not deliver the couch originally because they said that it wouldn't fit. I was hung up on twice. My phone calls were ignored until I dialed *67 to block my number. They wanted me to pay for 3 delivery fees. The assistant manager said she completely forgot about my delivery and did not even schedule it. Then she forgot to refund me the original delivery fee when the couch was not delivered. And now this 3rd delivery they ruined my door, door frame and wall because they came in with the widest part first and the feet on. And ar arguing that because there was already damage caused to the door that they absolutely did not do this. I was standing there watching them damage the door.

I got a nice couch and it’s comfortable check the video out Ashley furniture store

Bradford Wright in their sleep/ bed department is extremely skillful and knowledgeable with beds. Out of the 10 sleeping specialist/ salesman ive dealt with he was by far the best. Very trustworthy as well. His demonstrations were very effective at showing the points he had to make.

Very bad post sales service, many of ky furnitures which I bought from there got distorted for some top part pealed off and when I complained they sent someone to check and that guy reported as were and tare that was with in 8-9 months of when we bought, it was a terrible experience. We spent a lot to set up our new house from here and did not get any support later. Will not buy any furniture ever.

Wonderful customer service!

They set up delivery and set up for my bed but sent the guy with some of the pieces and not all so they couldn't put the bed together so I asked where are the other pieces (mind you I ordered them 3 weeks ago) the other one was just going on the truck that day so I waited a few days and was told I had to go pick it up so I go pick it up and it's the wrong piece so I will be calling as much as they change for furniture the quality should be better and service should be too! I was given a refund for the problem about set up so I just put the bed together myself because I would have to wait just to get it put together doesn't work for me

Great deals and great service!

Went to this location to furnish my new home. Brandon helped me find everything I was looking for while staying within my budget. Highly recommend this location and had a 10/10 experience.

Sales staff were very professional! They are patient but also efficient. Thanks for all your help!

Tommy was super great to work with today! We had something very specific in mind for a dining table when it came to size and color. He helped us find the best dining set for our space and we couldn’t be happier with our purchase! Thanks Tommy!

Tommy was fantastic with helping us find the perfect kitchen table for our new home. Make him a manager now, this man knows what he’s doing.

The store is huge with an adjacent Furniture mart. I moved to a new home and was looking for a new living room set. There is lot of variety. The prices are on the higher side. The staff is nice, ready to help all the time.

They have beds with drawers ans a very helpful staff.

Tommy was amazing! He knew exactly what we were looking for and allowed us to shop comfortably. He also shared his insight & offered us to give us multiple price points depending on our sofa modular preference. Super helpful- made our trip stress free & also has a great attitude!! If you stop by the store, ask for Tommy. He knows his stuff!

Bought an adjustable bed from 8 years bought the 10-year warranty between them and the adjustable bed company still haven't been able to get a replacement because they can't fix it. Very frustrating

Tommy was awesome helping my fiancé and I find a couch that fit with our houses specific dimensions and budget!

Great experience, friendly, and helpful. Love my new couch!

They had a good sale going on found a good deal!

It seems unbelievable that such a renowned company that sells its products at such high prices can have customers so uninformed after spending 25 days waiting for the bedroom set, they don't send me the bed because there aren't any and they never called to ask if the bed is still missing. I wanted the rest. I wonder why I want the room set without a bed, what they should pay me today at work because I couldn't go to wait for the purchase and tomorrow I won't be able to work either because according to them they come looking for them I still don't believe anything after having provided such poor service. If this company continues to defraud customers, their sales will disappear.

Tommy and Les were phenomenal! They were both very knowledgeable and friendly throughout my entire process of picking out a bedroom set and mattress. I would come back to both of them again!

Do not ever give a CASH downpayment if you might need to cancel the order. Even though it says right on the paperwork that any CASH payments will be returned in full via a check if order is cancelled, they do NOT do that!!! They find a way to keep some of the money...and you do not get a check in full for the cash $$ you gave them!!

Logan was very patient with us. He helped us choose a new sectional. It was a super fun, easy process! Especially since we hadn’t purchased furniture in many years!

My husband and I have been to multiple furniture stores looking to furnish our new home and we could not be more happy to of done business with Tommy R. We found what we were looking for and more. He was so genuine, gave us his professional opinion, and was not pushy at all. I could not recommend him more.

Went in for a new couch and found one we wanted on the first stop! Guy N. helped us with an efficient checkout and warranty and found answers to all of delivery information questions! He was also very kind despite the fact that we literally checked out at closing time.

Great sales team, very helpful

Tommy was excellent to work with! He was very focused on helping us find exactly what it is that we need without being pushy. It was refreshing to work with a sales person who actually knew all of the rules and regulations and was able to give us direct answers. Highly appreciated his service and we will be returning.

Brandon was very knowledgeable and helpful!

Brandon was super easy to deal with. Quick and easy transaction. We have purchased multiple items from Ashley Furniture and we have been very happy.

Great staff!

Couldn’t be more pleased - Logan helped us pick out all of our furniture and he was very nice and knowledgeable about it. Really happy we got everything at the price point we were looking for and we were happy to get the protection plan. Thank you so much Logan!

Brandon was phenomenal to work with. He was professional, courteous, and knowledgeable of the products. In addition to the customer service, Brandon was able to us the right couch and ottoman that we looking for at a great price.

My boyfriend and I highly recommend working with Brandon! He was extremely knowledgeable and attentive to what we were looking for. One thing that stood out to us was that Brandon listened to what we had as a budget and showed us pieces that were within that budget rather than some sales professionals wanting to sell the most expensive pieces of furniture. We had a great experience and enjoyed working with Brandon!

Shout out to our fantastic home furnishing consultant, Kellie Roche. She was great from the moment we started talking with her. She was knowledgeable, attentive and knew her stuff. Never any pressure and very willing to help answer all of our questions. Really excited about the sofa and loveseat we bought. Thank you Kellie.

Tommy R was excellent. He quickly offered to assist my son and I, directed us toward what we were looking for, and checked in with us. When I came back the next day, I asked to work with him and he was super helpful processing my purchases.

KC treated us very nicely and answered any questions we had. My partner and I were perusing the store for couches for about 10 minutes, when KC approached and asked if we'd been helped yet. He seemed surprised that we hadn't been! He made the buying process easy and broke down the different services and options with our best interest in mind. Pleased overall.

Helpful and friendly sales person.

My husband and I walked in today looking for some furniture in order to furnish our new home. We’d looked at a few places and couldn’t find anything we were super in love with. We met Tommy at this location and he was super helpful with suggestions and finding the perfect furnishings we wanted. We got super lucky because everything we wanted was in stock as well so there wasn’t any extra waiting time for us. Definitely will be coming back here in the future for other things :)

Logan was SO incredibly helpful really went the extra mile and had to do some major research to hunt down a specific Bed I was looking for!!! I'm very grateful!! And looking forward to the delivery . Thank You Logan!!!

Kellie was really helpful and made the couch shopping process so easy! Made sure we were informed of all the warranty options and just in general was great to work with

It was a great experience we were assisted by Tommy Ruhl nd he was extremely helpful and kind.

Shout out to Victor for helping my husband and I find a bed we could both agree upon. We came into the store several times over the course of a week to test out several mattresses and work with Victor, who was not only knowledgeable about the merchandise but a great sales associate to work with. He remembered our names, our children, which mattresses we liked/didn’t, what side of the bed we slept on, etc. He made what we were finding a complicated and overwhelming purchase at other stores fun and easy. I could go on and on saying great things about how easy it was to work with Victor! My only “negative” comment about our time spent in Ashley was when we came in the 3rd time and Victor was wearing a lab coat…. Apparently it was a sleep doctor coat. It came off very gimmicky and we joked about it, but honestly I’m glad he wasn’t wearing it the first time I was in the store as it may have turned me off from doing business. He was very knowledgeable, but the coat made him seem like a joke. The bed purchase was a lot of money - I’m not sure I would have felt comfortable moving forward with that with someone I didn’t feel like I could trust in a “Halloween costume”. He is not an actual doctor - he shouldn’t be an a doctor’s coat.

Amazing store. It was great experience and Tommy Ruhl just perfectly helped in every details that I needed. He understood my need with my budget and showed me the right options. Pretty impressive and an amazing customer experience. For him it’s definitely a 5star

Logan was an absolute delight to work with. He was very helpful and took the time to explain pricing, delivery and even gave us feedback on all furniture we looked at.

The guardian protection policies are a joke. I put a claim in almost a year ago and the guardian company keeps jacking me around. Ashley furniture endorses these guardian policies which are not truly helpful at all. I had a spill on my couch cushion and was like ohh it’s all good I paid 99$ in case of accidents. I put a claim in. They have to send a “technician” out to investigate this. They say it’s schedule but no one shows up. Then another time they can’t find a technician for our area. I try to talk to someone on the phone and have been on hold for over 30 min. And still no call back or anyone answers. I hope this review will reach another customer to save them from WASTING their money on the guardian protection policy which means nothing it’s just throwing money away.

Thanks Logan, appreciate it.

The furniture is fantastic and the service was phenomenal. Thanks to Logan for the excellent experience!

KC at the Shakopee Store was a great guy. He was very professional, friendly and supportive. He listened and gave us options. He attended to us very nicely. Way to go KC!

Awesome sales and support people, kind, patient and very insightful. Highly Recommend!

Had a great experience at Ashley Furniture in Shakopee. If you need something make sure you go and see Kelly. Kelly greeted us right away and allowed us time to walk around but would check in to see how we were doing. Great personality, easy going and very helpful in finding what we were looking for. Love everything we got.

Logan was patient/great answering all of our questions! Cannot wait to receive our new sectional.

The prices of furniture is outrageous! It might not be Ashley's fault but I wonder why the prices of even the Clearance has you grasping for air! This is a humungous location with about three brands under one roof. You can find parking really easy, close to the door. They have about three entrances, I haven't experienced this location in its busy time/season but I would assume you're free from a packed parking lot. You can find a variety of items here, leather, and any other items you might think of. Staff weren't around, not sure why but its a huge location so they could've been on the other side of the store. I don't know much about their deals or shipping but hopefully it helps with the prices being sky high! LOL. I'll return to see if I can learn more.

The prices of furniture is outrageous! It might not be Ashley's fault but I wonder why the prices of even the Clearance has you grasping for air! This is a humungous location with about three brands under one roof. You can find parking really easy, close to the door. They have about three entrances, I haven't experienced this location in its busy time/season but I would assume you're free from a packed parking lot. You can find a variety of items here, leather, and any other items you might think of. Staff weren't around, not sure why but its a huge location so they could've been on the other side of the store. I don't know much about their deals or shipping but hopefully it helps with the prices being sky high! LOL. I'll return to see if I can learn more.

Could not be less pleased — Logan was our salesperson and mislead us completely on how long it would take to receive our furniture. He told us 12/2 (already a long time but we were happy to wait). We had trouble with the few pieces that they had in stock (he didn’t actually schedule delivery when he told me he did). We left a message at the store for him to call us when furniture never shows up and he never did. It simply appeared at one point. Now he still won’t call us back and our order has been pushed back MONTHS. I would not have bought it if I’d known that would happen and the customer service rep said that he should t have misled us because all of these time frames are estimates. She then told us it would be just a few more weeks. UPDATE: I finally heard back from Logan who told us the furniture would be 3 months late (later than customer service even said) and does not have any kind of discount or any way of making this less stupid. Basically he said we’re out of luck. Would never do business here again. Bought furniture from Becker two weeks ago and received them all already with great service and prices.

Tons of different styles of furniture, clean and prices for every pocket.

It's an awesome place to buy furniture for your house. Great prices!

I’ve been buying from Ashley Furniture for years. I recently had an excellent experience by Kellie at the Shakopee location. She was very attentive and asked the right questions. Kellie was very knowledgeable and cleared an issue I was having for 2 months. I highly recommend Kellie to work with, she’s easy to work with and helps as much as she can.

Since I called before I went there, the salesman knew exactly what I needed. I was able to try a couple of items and be on my way in about 15 minutes.

They sell junk product and ever worse warranties. The recliner I got from them has squeaked from month two. The table scratches if you barely touch it. The sectional frame just started to fail in the middle because there isn’t enough support and it’s only two years old. When I reached out to guardsman about my warranty that I bought and was told covered everything except the rocking mechanism in the chair they rejected both the frame issues and a tear in the tables cushions saying neither was covered. I am not sure what is covered but I will never buy anything with guardsman’s name on it or Ashley furniture

Great service with Logan

Logan was a huge help with our couch purchase. Couldn’t have asked for a better experience! Thank you!!!

Brandon was great!

THE BIGGEST FAN OF KYLE EDEL!!! Loved working with him! Very kind, genuine and easy to be around. He doesn't pressure you AT ALL! He greeted me right away, and then gave me all the space and time in the world to pick an outdoor sectional. Walk in and ask for Kyle, you won't be dissappointed!

I bought a TV stand at the Shakopee location to be delivered to my house. In store service was very good. The issue I have is when I went to put it together it became apparent that this stand was not a brand new one after all. There were a couple of chips on the side plus one of the brackets was busted off I was able to fix that. My main issue is that we spent money for a new one and got a broken refurbished one instead. I know I'm just one person making a complaint, but I was in customer service for over 20 years and I know a upset customer tells 9 people while a happy customer tells 1. and I already have spread the word to be careful about buying at Ashley's if at all.

Excelentes precios y trato muy amable...

Affordable. Good selection. Can't really go wrong.

Don’t waste your time or money here! My SO and I came in two weeks ago to look at couches. We ended up buying one, and having to return it after measuring the space. It just wasn’t going to work. We called that same evening to pause the order and come back in the morning. The Sales member was helpful and understanding as we looked around for a better fit. We ended up wondering into Furniture Mart (which is connected to Ashley’s and share a system.) We found a couch we liked that would fit perfectly, and much less expensive. The Ashley’s employee said they would put our money as store credit to use at Furniture Mart, and FM would refund the difference. After check-out at Furniture Mart, they said the remaining balance would be refunded after delivery. Delivery was delayed due to a driver being sick. It was rescheduled. Two days after delivery, I called about the refund. I reiterated wanting the refund to go back to the card it came from. She said billing department would call me back, and she repeated my phone number back. HEIDI from the Ashley Billing department called my SO instead of me and left a voicemail about sending the refund by check in the mail. I tried calling her back, and no answer. Left a voicemail and still haven’t heard back. Terrible and lazy customer service on her part. Also, make sure you look on their website at the prices and compare to the in-store ones. Outrageous difference.

Lots of nice things pricing seems a little high though

Had a great experience with Victor and Chris Edel. I needed a bed asap to accommodate an unexpected guest. Victor listened to what I needed, addressed any issues, gave me options. He clearly has a lot of experience with taking care of people. Victor made sure I left that day with everything I needed instead of having to visit another store. Chris assisted me in getting a dining room table and some end tables. He also did a good job with hearing me out and pointing me in the right direction. Was happy to hear that I could receive everything in about a month (pretty quick these days imo). He really went to bat for me regarding prices and availability. These guys worked hard to make sure I was taken care of. I left the store feeling awesome about the deals and the experience overall. Thank you guys!

Bought a new couch for the basement

Brandon Hoium was amazing. I bought a new couch from here and when we unwrapped at home, my girlfriend and I noticed it was broken. I brought it to the store forgetting that they had to have the same couch in stock before we processed a re-order. He referred me to different stores that currently had the same couch in stock and could do the re-order the same day. He also gave me a $50 gift card for the inconvenience. He didnt have to do that and I wasnt even expecting it. Brandon deserves more than just Store Manager. Promote my boy to district manager!

I moved to Minnesota in August. I purchased a couch and reclining chair. I am here 10 months and the furniture is just a mess. The chair back is loose and wiggles and the couch cushions are so worn down and flat. There's only two of us living here and we both work, so nobody is abusing this stuff...it's just pure cheap! You get what you pay for, so pay a little more and get decent furniture.

Victor is the best sales ever!

After inquiring about location of mattresses I was informed the expert had gone home so they could not help me 5pm Tuesday!

Employees are the best helping finding

I have had my loveseat double recliner in the smoky gray for almost 2 yrs from slumberland I love it I’ve had excellent responses from people around me my friends my family it’s the best I just wanna know if you have coverups for the recliner so I can make it last longer I just got a kitty cat and I wanna make sure it stays nice and haven’t for many years beyond if I am able to thank you so much for having something that works out for me you guys are great Cindy B

This was my 1st experience with Ashley. The phone rang off the hook before a man finally answered the phone! When he did, he spoke with a very negative attitude (as if I were inconveniencing him with my call) & when I asked for a price on the item I was calling about...he HUNG UP on me! I guess Ashley isn't too interested in selling furniture. I'd NEVER buy from this store.

Good place to buy furniture, liked the fact that Furniture Mart is also interconnected from within the store. Options are good but due to some reason , stocks are always low and can take up months for orders to arrive.

Large store, friendly and helpful employees.

Awesome seen Jamal in furniture and Brie in bedding

Received a defected couch. Awaiting replacement. It hasn't been the easiest or quickest process.

What does it take? I tried this store after the last disaster 7 months ago. Two employees standing and talking about getting their oil changed. They looked at me many times, but not one greeting. I even took a picture of them and still no movement. One of the employees was sitting and chewing his fingernails. How does this store stay open?? After twenty minutes, I left! Could this store be any more unprofessional, unacceptable, inappropriate, rude...need I go on? The Better Business Bureau is next!!

Thank you Victor for helping us find the right bed for our budget. Your knowledge and efficiency as well as your pleasant personality made it enjoyable. Your timely responses to our questions even after we purchased have been so helpful. In a time when customer service is rare, it was refreshing to be served by you.

Kelle was very helpful and knowledgeable. She helped us pick a nice bed for our daughter

I purchased a sofa love seat combo 2.5 yrs ago I was talked into.buying the insurance. It does not cover accidents as they stated. I have a dog. However the cushion is worn and the fabric tore. This accidentally done obviously not on purpose. The company denied my claim! Go figure. So i go online to try to buy replacement cushions and the cover. They still sell the exact set. But now say its a different set. Its not. They dropped the inc! I just want the cushions and cover. I do not want to re purchase another set. Nothing else is wrong When i called customer service. Omg! Rude!!!!! People. They will not sell me the cushions or cover. Theybsay i neef the serial number. They have the information butbsay theybfont carry it when the set there selling now is the exazt set! Its a game. I just bought a dining table and chairs. Brand new. They wobble. No floor sveres camevwith it. So it can scratch my floors. Now they tell me to call corporate office. Ha ha. So i think rhey and the insurance company are both a joke! So the reason i believe they did not cover the insurance is because they dont or wont sell replacement cushions or covers. No they want you to buy a entire new set!! .i work in the apartment industry and recommend furniture to many customers. I will be letting them know go elsewhere. 1 more thing. When i bought my doning set. I was looking for assistance. I asged a gal if shevworked there. She said. No! But shevdid then she very unfriendly said what do you need. I said i wanted to make a purchase. She was not real excited. And i met her at the counter to ck out. Again. Not nice. I told her i had an account and a coupon and asked could intake a photo and send to get the discount she said did not rhink so. I oredered anyways and had to call the store mgr to get the discount. He was very helful and did give me the new sale price saving me over100.00. Only nice person thus far

Very expensive and staff was a bit pushy to buy products.

Just bought a table and they do not disappoint! They find you deals and discounts so you only pay for necessaries!

Got a beautiful couch.

It's fine. On par with other Ashley's. Don't count on Jonah Salk selling you furniture though.

Extremely rude staff and when I asked to speak the store manager Brandon he was worse very rude. Will never shop with them.

Not very help store. We're there 30 minutes before even being approached.

This was the sixth furniture store visited while looking to buy a couch. It was easily our favorite. We were helped by Chase, who was impressively knowledgeable on every piece of furniture we looked at (probably every piece in the store). I liked the way he did not smother us like some other sales associates at other stores. He gave us enough room to browse peacefully but continued to check-in with us. He is the reason we will go back for our next purchase.

Brandon did great going through and helping us decide what our best options were for couches in our home with pets. He was very knowledgeable and professional and got us exactly what we wanted. We would highly recommend him and will be coming back for future purchases

Brandon was very professional, didn’t pressure me or my fiancé into buying anything! He was also very helpful for us in finding a couch that met both of our needs. Will be bringing our future furniture needs to Brandon!

Didn't go through first time oryou deleted it. Recliner was suppose to be leather on all main parts. Foot rest pelled off after 4 months. You replaced it,did same .Called got a snotty rude female. Told me you had a year nothing we will do, I said foot rest cover was same junk. She hung up!

Great job Chris

We stopped in with limited time to look and needed something for our living room as soon as possible because we just moved and have no furniture. Brandon listened to what we were looking for and showed us what was available in stock! Then after taking a couple days to decide, Brandon helped me make my purchase over the phone and saved me a 2 hour drive!! Thanks Brandon!!

Brandon did a great job working with us to find a piece that fit a tight basement.

We walked in not expecting to purchase anything but the way Brandon helped ease or mind on everything, we walked away with the couch for our new home.

Brandon and Victor were amazing! They helped us buy a full bedroom set with a Tempurpedic mattress at a great price, as well as two couches and a recliner. Great service, I would absolutely recommend! We are first time homeowners and they made this process super easy and fun.

Low end furnishings that all looked alike. Kyle, our salesperson was helpful, letting us try out just about everything.

Brandon helped us today purchase a couch and love he was nice and extremely knowledgeable! I would recommend coming and asking for him! Got a great deal. If I could give more than 5 stars I would.

My husband and I went into Ashley to look for a sofa for our new home. Right off the bat, Brandon was super helpful and open about the current stock/shipping situation. Grateful for his help, and we will soon have a new couch in our home! Thank you!!

I want to thank Brandon Hoium for the wonderful help he gave my wife and myself. He greeted us to let us know he would be around to answer any questions. He was not in your face type and we appreciated that. We told him what we were looking for and he told us which way those items were. We looked at many different items and then brought Brandon back into helping us to narrow items down. He was extremely knowledgeable with every product we were looking at. Especially being a young man that one might think he might be new at this profession and not have the detail information that an more seasoned salesperson might have. He also listened to what we were saying and brought us right to items that would be what we were looking for. He gave us pros and some cons based on our home limitations. I can't say enough nice things about Brandon and his help. I am 64 years old and he was the best salesperson that I can remember ever helping us. I would recommend Brandon to anyone that I knew was looking for furniture. Oh, and the furniture was perfect for our needs and delivered and set up on the days that we had asked based on our schedules.. Thank you again Brandon and Ashley Furniture in Shakopee, MN

Specifically asked about the extended warranty and if it covered damage to the cushions from a dog. They went and checked and said yes. It would be covered. Lies......when i called to get a cushion repaired they said it isnt covered due to animal damage.....wont be back

I cannot believe these people are still in business! None of the workers here know how to control their temper and there’s always a sly rude remark. I’ve been waiting for months for one small furniture item and I’ve been told months and month out each time I call. They never update you and they will always ALWAYS blame their colleagues. I WISH I WOULD HAVE NEVER SPENT MY MONEY WITH THIS HORRIBLE COMPANY!

DO NOT ORDER FROM HERE! I placed my order in June 2021 still haven’t received anything and it’s October. Extremely terrible customer service! One male hung up right in my face, extremely extremely disrespectful.

I bought a livingroom group from Ashley in 11/2020. The couch has a medium size lump protruding from one of the back cushions. I scheduled a technician to come out and look at it. The appointment was scheduled 2 weeks out. No one showed up on the appointed day. I called Ashley and was told the technician was sent to the wrong address. I had to reschedule and was told I would have to wait an additional 2 weeks.I was told the tech visits fill up fast. Is that because their furniture is so inferior that they have to repair most of what they sell????Very disappointing experience

Very expensive

Are there any warranty on mattresses? One year ago we bought a king mattress paid over $ 1000 for it, now one year almost to the day it is a lumpy mess. We can't even sleep on it, back hurts so bad it's not even worth trying to sleep on. I'm discussed with the low quality.

Wonderful customer service and Kellie R. Was outstanding. They price matched without hesitation and took care of my 90 year old grandmother like she was her own! Will go back in a heartbeat!

We get the high pressure sales pitch and we ended up buying something anyway.

I walked in and got help right away that's good service. Kyle was great he showed me want I was looking for small table and 3 chairs. Got them within 6 days the only thing is if you order a 3rd chair I didn't get the hardware for that chair. But other wise very good service and friendly and good value. 👍

Victor was amazing in taking care of my son. He made sure my son was happy with his new bed set and took the extra personal time. I was also impressed with all of the other team members. They're all very friendly and had a very welcoming atmosphere. I will never go anywhere else to buy my furniture unless it's at Ashley's Home Store in Shakopee Minnesota!

The worst service I have ever had! The staff was down right disrespectful. I will never shop there again!!!

I recently bought my first home not far from here in Savage, Minnesota. I took the quick trip here in hopes of finding a sectional for my basement living area. I will start by saying this place is huge, as it is also connected to a furniture mart next door. The main reason for such a low score has to do with the prices. My God, I saw a corner table that I could build myself in an hour priced at $660. Crazy! After spending about 10-15 minutes in the store, I found the perfect sectional and floor attendant Kyle was quick to the scene. Kyle was very professional and he knew what he was talking about. I had many questions, all of which he answered. I got the perfect sectional, all my questions answered, and delivery set up with a half hour (free delivery too!). I would give it 3.5 stars if I could, but the franchisee owners should match up the online prices with the in store prices. If you come here - look up what you like and see if the price is lower on their website. It saved me a couple hundred bucks!

Great deals and service

Great selection, service and a lot of products in stock!

Kyle was awesome! Made it super easy and not stressful. Was in and out faster than expected. Recommend working with him 10/10!!!

Great employees, helpful and caring

The super good attention, the only thing I did not like at all was the attention in the part where you are going to carry your furniture, terrible service and the workers who treated me very badly to help people

Great service Kyle was awesome and extremely helpful!

Great quality furniture! Huge store!!! Wonderful selection!!!

Im beyond annoyed with this company. Have ordered before and it was not this bad as it is now. I order back in March and have been given on several times different time frames of when my furniture will be in. Its really so horrible. Ive called their customer service and have been promised to get a call back from their manager or sales rep to just cancel at this point because im so fed-up with lies.... i ordered in March and was told mid of April got a time for delivery so i threw out our old mattress to get ready for our new bedroom set and then got told they were waiting on railings. I just had a baby so ive been sleeping ON THE FLOOR with my newborn since then. I WILL NEVER BUY FROM THEM AGAIN. I shouldve just gone elsewhere where they did the same set. Im so beyond annoyed with this place whatever happened to their great products and service is trash now. Do not buy, save yourself the time and buy elsewhere!

(Translated by Google) I loved my purchase, the bad thing is that they do not have staff who spoke Spanish, I made my order and it came out broke, I called many times and they always leave me waiting because they have no one who speaks Spanish, I could not make my claim (Original) Me encanto mi compra lo malo es que no tienen personal que hablé español, hice mi pedido y salió quebrado llame muchas veces y siempre me dejan en espera porque no tienen a nadie que hable español, no eh podido hacer mi reclamo,

What a disgusting service 😡

Tanner was fantastic. We are the most indecisive couple and he was extremely patient with us and helped us find the perfect living room set.

The store is clean and well organized. I was aided by Chris during my time there and he was great! Very knowledgeable, positive demeanor, and polite as could be. Highly encourage others to utilize this store for their furniture needs and work with Chris when you can! Update due to repeat visit: still five stars. Was helped by Adam and he was awesome! My only complaint is that the decor that was against the back wall is all gone and things look sparse. I was told this was due to a corporate decision. I heartily disagree and hope upper management reverses course on this.

Do not buy the Protection Plan. Total Scam. I bought it for outdoor furniture which included a patio heater. The thing is literally crumbling apart. When I filed a warranty claim, it was denied stating no electrical components are included under protection plan. (Not electric - uses propane heat tank). So why did the store sell it to me and why is the heater listed on the protection plan paperwork?? S-C-A-M

I have an almost 20 year old Ashley couch and love seat in my house, so I thought when we needed a new couch and recliner we could look at Ashley as a cheaper option compared to say Lay-Z-Boy or other furniture stores. I was correct in that they were cheaper, but it appears in that 20 years the prices are not the only thing that has lowered, so has the quality of the furniture and the level of service. All of the products did not have the build quality that I remember from before and the fabrics and finishes were not as nice. The sales staff was "attentive" in a bad way. He always swooped in when my wife and I were talking to each other and answering questions we didn't ask him. And the one time we actually had a question, he was out on a smoke break (we were there for maybe 20 minutes at most). They do offer cheaper furniture solutions for families and there is a need for that, but the sales staff could use quite a bit of work.

Sweet staff!! Very responsive!

Super helpful and knowledgeable salespeople. Thanks for all of your help, Kellie!

We had a wonderful experience and the two gentlemen that helped us out were amazing!!! Tanner Morris & Brandon Hoium were both extremely helpful!!!

Mark Olson He was excellence customer service. We were happy the way he helped us and make it easy the process. Thank you!

Kellie at Ashley Furniture in Shakopee was off the charts. From the second we walked into the store until we walked out. She gave us the ultimate customer service and was very knowledgeable in the product we were looking for. Yesterday we went to three other furniture stores and none of them gave us the time of day. As well as the furniture quality and price for what we were looking for. Too bad for those 3 other stores cause they lost out on a $2,000 plus sale. Maybe their employees can take a lesson from Kellie on customer service.

Came to Ashley Furniture to look at patio furniture and Brandon helped us tremendously. He showed us all the options and let us do our thing to decide. He was amazing to work with and didn’t pressure into buying but we ended up walking out of store with a beautiful new patio set. Highly recommend working with Brandon!

Kellie R was our sales person and she was absolutely wonderful. She was realistic with us and down earth. We had a great experience with her!

My girlfriend and I strolled in here during our couch-hunting escapades for our new home and were greeted by friendly associates that didn't place any pressure on us at all to force a sale. Chase, the associate who ended up selling us our couch, was able to answer all of our questions happily and helped us get the best price possible. Thanks Chase!

Just got our new couch, very good service. We had an option in mind but saw a really good deal on another sofa. Brandon helped us out, answering our questions and always being available for assistance. Walked us through checkout and now we have an awesome new couch coming on Saturday to the new apartment. Very excited, thanks so much

Brandon was great! We had a quick and easy transaction! He was so helpful and easy to work with.

Brandon was awesome. Pro. Should come sell cars for me. 😉...great experience.

Thanks to Brandon at Shakopee for his enthusiasm for the dreadful furniture shopping my husband and I hate. Transparent with his sales techniques. can’t wait for our new couches!

Had a great experience. Tanner Morris helped us out and we found just what we were looking for.

My experience was excellent with Adam he was attentive and extremely helpful in our purchase and then we came in on his day off to make an adjustment to one piece and the store manager was so helpful with that adjustment!! What a truely excellent experience way to go Ashley Shakopee we will be back thanks 👍

This is the second time we are visiting the store and we are always happy to find Tanner Morris who is soooooo awesome. He explains stuff enough, does the estimates and walks around to find alternative better products as per description....🙌🙌🙌🙌🙌🙌🙌 Shopping is FUN at Ashleys Shakopee With Tanner Morris.... among others. Even if one of the products was not in store today, we had to place and order because Tanner Morris gatch us😀.

After purchasing a pullout sofa in the store, I went to the Ashley website and found the exact sofa for just under $600 less than what I paid in the store. To their credit, I went back and they matched the price but it doesn't seem like I should have needed to do that. Either the sales person should have known that price or he was trying to add to my cost. Either way, I was not happy with my experience.

Came into Ashley Home furniture store and Tanner (salesperson) took really excellent care of me and provided outstanding service. Douglas

I am extremely pleased with the customer service I received when purchasing my couch and ottoman. I highly recommend reaching out to Tanner Morris, a consultant at the Shakopee store. He stayed late to help us complete our special order and walked us through every protection plan. Great store and great people!

Tanner at the Ashley store in Shakopee was extremely helpful.I ordered the wrong furniture and even though the process of correcting the mistake I made was time consuming for him. He was polite and helped get it corrected very professionally.

We had the most delightful experience at the Ashley HomeStore in Shakopee. Our salesman, Tanner Morris was not only professional but extremely knowledgeable in the pieces we were interested in. He went above and beyond assisting with our furniture purchases today, we will definitely be back!

Brandon was fantastic. He gave excellent customer service and was a pleasure to work with. Will most definitely be back!

Awesome experience with Brandon!! He got us what we needed and we are very happy with our service!

Big place. Nice but a little expensive..

Brandon was extremely helpful and knowledgeable. We had a wonderful experience!! Thank you!

Brandon was excellent!

I had an amazing experience when I bought my new mattress at Ashely Furniture in Shakopee. Katy was very knowledgeable and helpful throughout the whole process. I would 100% buy another mattress from her!

Beautiful couch.employees were very helpful!

Walked in to browse sectional sofas, found one I liked and was able in stock. Delivery is setup for same week, 4 days from purchase! Good experience.

Most of our furniture is from Ashley. We chose to go back and purchase another bed but it didn’t work out for us. The store manager Brandon was extremely helpful in helping us with the exchange.

Mark was amazing. He knew the products and was extremely personable. He helped me pick out some great pieces.

Excellent selection, great prices. Brandon helped us and he was extremely knowledgeable and easy to work with- I suggest asking to work with him!

Les and Brandon were great to work with and we highly recommend going here for your furniture needs!

Adam was exceptionally great. He helped us out and we ended up buying more then we anticipated and we are happy with our order. Just wished it wasn't taking so long to get our kitchen table set.. thanks adam

From the minute you walk into this store you can feel the happy atmosphere. Everyone there is super nice and always smiling. I was looking for new living room furniture and my sales person wade made suggestions about what would work best for me NOT what works best for him. He made a lot of good points about different types of furniture. What type of material would be best in a house with animals etc. (which I had not even thought about). Thank you wade for your knowledge and your everlasting patience with me.!

Brandon helped us find the perfect couch for our home. He was very polite and professional. He was very knowledgeable on all of the furniture in the store and made buying a couch from Ashley a great experience.

Our experience was great!. Les Appelt had great skills, good humor and his knowledge as to what we should be looking for was above and beyond what we expected. We went in to purchase a bed and learned a whole lot about all of the different styles. Looking forward to doing business with him again soon! Thanks for making this big purchase so less stressful than we thought it was going to be!

We have several pieces of furniture from here. Prices are fair.

Very good service in the mattress department

Brandon Hoium helped me find the perfect sectional for my new townhome! He was extremely helpful and informative with the buying process. I will definitely be returning to buy more furniture in the future!

Good selection of high quality furniture. Friendly and helpful staff. I had a very good experience shopping here.

Just bought a couch from the Shakopee store and Kellie and Tanner gave us fantastic customer service! We are excited to get our new couch!

BEWARE! The "free delivery" means they leave it in your driveway. Their delivery crew will show up at your doorstep not wearing masks even when asked to put some on. This is a major liability. Shame on them. Disappointing as I was a repeat customer and planned on making additional purchases in the near future as the product is good.

Huge selection and love the no hassle delivery options! Brandon was super helpful with finding the right size pieces for our new home! And most of our pieces were in stock so no waiting months to receive it!!

My experience with this store has been amazing! We found furniture at another store, but they didn't have it in stock. I was able to call this store and speak to Kyle Edel and he found that they had 1 couch and 1 recliner in stock and the other couch that we wanted was going to take 2-3 weeks. Today (5 days later) BOTH couches were delivered along with the recliner!!! I am so happy with this purchase. It was stress free and done completely over the phone. I highly recommend this store and will continue furnishing my new home through them.

Brandon H has been incredibly helpful, kind, and prompt with the whole process of our ordering new furniture! I would definitely recommend Ashley and Brandon when thinking of purchasing! I will be purchasing again! Very happy and satisfied!

Spent around $3000 this past Summer. Due to Covid there was a lot of delays on getting the product. The sales person never called me once to update when the product was arriving. I had to reach out multiple times to find out that one piece was delayed for multiple months. After months of no communication I finally decided to cancel that piece. The quality of the items that I received was below expectations. The sectional started pilling quickly, the table scratched and scuffed easily, and the rocker chair creaked worse then your grandpas 20 year old rocker. I have had them look at the chair twice and all they did was tighten the bolts and say it was fixed and within the day the issue continued. Last week I called after the tech basically ran out the door after only being here for 5 minutes saying he had magically fixed it and they were going to have the manager look into it and get back to me by Wednesday. When I called today, Friday, the manager still hadn't looked into the issue. Since August, I have called them 7 times and they have called me 0 times. *update* Manager never did call me back. After they missed another promised call back, I called them today. The rep looked into the issue and the manager said all they could do was waste more of my time with sending a repairman to tighten bolts and fix the issue for 5 minutes. I filled a complaint with the BBB today demanding replacement or refund. If that doesn't happen, I will probably look into filling a complaint with the AG.

Good selection and lay out!

Brandon Hoium was great. We showed up right before closing time and he stayed late to help us find what we needed. He even came back in on his day off to finalize all the paperwork and made sure we were happy.

Had our keys yesterday for our new house and didn’t fully move in, we lived 40 miles away from our new place and I had to drive 40 miles to make it and the delivery guys couldn’t wait and left while I was away about three minutes. 😡😡😡😡😡

Stopped in for a 12" hybrid mattress in a box. Les helped my husband and I and was very pleasant and knowledgeable on mattresses. This mattress is incredibly comfortable and a GREAT deal! I would highly recommend this item and making a stop to shop here! 🌟

Update: Ashley clearly gives zero $%!& about their customers. Whomever they're outsourcing to respond to these reviews not only doesn't respond back (it's been over two months without response to the email I sent at THEIR request), but it would appear that the 3rd party "customer service" sells customer information because I've gotten a whole slew of unsolicited calls immediately following giving them my number. Way to go, guys... Original Review: I will never buy from Ashley again. I paid $2,500 for a couch set only to have the cheap piece of junk break within a month. Since we didn't buy the furniture care plan, we have to pay out of pocket for the repair. On top of that, their repair techs only service my area one fixed day a week. Even though I have two weekdays off from work, I still have to take a full day off because they only come out to my location on Mondays. What a freakin' joke! Never again.

We went here looking for office furniture and ended up with new living room furniture haha. Alvon was our sales rep and was awesome. He answered all of our questions and and helped with options. They have agreed selection and you can special order stuff.

The chair seat they delivered was kind of torn apart

I had a 5 star experience from start to finish! My sales person Eric Pierson was pleasant, informative, and not at all pushy. We love our new sectional and will most definitely be back!

Staff is usually pretty helpful however my wife and I feel that they do not refresh their inventory often enough. We bought furniture over a year ago and stopped in just recently (we were in the area). As we browsed the store, we saw mostly the same ole furniture we saw more than a year ago. There is a strong dominance of "country" style too. That is not a bad thing in itself, but we would like to see more variety I guess... Other than that, its a decent place for furniture... best in the area for sure. I give it a 3 because of the things I've mentioned above.

Kinda overpriced for most items.

I’m very pleased with my recent experience when shopping at Ashley HomeStore Shakopee, specifically because of the excellent service I received from Katy D. in the Mattress department. There are so many mattresses to choose from—where to begin?! Katy was able guide me to a fantastic, high quality mattress that met all of my criteria and fit my budget! She was very personable, helpful, sincere and a good listener. You can tell that she enjoys educating you about the products available and is happy to patiently answer all of your questions. I highly recommend that you take the time to visit with Katy D. when it comes time for you to select a new mattress.

I'm very pleased with my recent experience when shopping at Ashley Homestore Shakopee, specifically because of the excellent service I received from Katy D. in the Mattress department. There are so many mattresses to choose from--where to begin?! Katy was able guide me to a fantastic, high quality mattress that met all of my criteria and fit my budget! She was very personable, helpful, sincere and a good listener. You can tell that she enjoys educating you about the products available and is happy to patiently answer all of your questions. I highly recommend that you take the time to visit with Katy D. when it comes time for you to select a new mattress.

Was in this store was kicked out for not wearing a mask but employee were not wearing a mask so tell me how this is right

UPDATE: Ended up returning the table and bought one from somewhere else. Emailed the address below as requested and never received a response. Would not recommend this store or company at all. You can find furniture that is just as nice for half the price at many other stores, including Target (where our new table came from). My wife and I have had a horrible experience with this company. Ordered furniture on Black Friday in the store knowing it wouldn't be delivered until around Christmas. It was initially pushed back to mid January and since then we have had 5 different deliveries and with each delivery we have had to call the store back to exchange furniture because it wasn't put together properly or it was damaged. We have had multiple delivery orders not have items that were supposed to be delivered as well. The worst part is every time I call, it seems as if no one knows about the exchanges or how the orders could have gotten messed up. The only positives from all of this have been the delivery guys (all incredibly nice, efficient, and careful) and Victor at Furniture Mart. He sold us our mattress and was incredible throughout the whole process.

Katie Delaney from the Shakopee store is absolutely the best to work with. She is friendly, and great to work with. She made my experience shopping with Ashley Home Store the BEST. I would highly recommend Katie and the store.

It was very big. Just went to look around. I didn't buy anything.

Great selection! Great sale!

Kellie was great! Not only did she take care of me right away but also got me an amazing deal! Although some of the couches are pricey she found me something that looks great and was relatively cheap. Great energy and so helpful!! Thank you Miss Kellie 👍

Big, little over-priced.

We purchased our new mattress set, and sectional at the same time. We had recently adopted to cats, and explained we needed something that would hold up with cats. Well two years later and the cushions are shredded - not from the cats but the actual fabric is falling apart. We purchased the protection plan and they denied it for repair. Their sales people are pushy, and tell you whatever you want to hear to make the sale - instead of the truth.

Wade was exceptional...he was very knowledgeable, personable and really listened to my needs. He did an awesome job showing me the best furniture options at a reasonable price. I highly recommend!

Katy was awesome! And we bought a great bed. Great deal, great day. :)

Chase Wood did an excellent job in assisting w our couch purchase. We’d go back to him!

Helpful sales associates and beautiful sturdy furniture. Great customer service.

This place and its employees are awesome! They were very helpful in the process of my personal furniture selection. Offering speedy delivery and set up at very little cost. Highly recommend this place

Buying furniture can be stressful. I was moving to a new state and was in desperate need of basically everything. I am beyond thankful Brandon was able to not only help me find the perfect set but helped me schedule delivery and even was able to delay it when I had a hiccup on my move in day. I will absolutely be returning here for everything. Highly recommend.

Went in for some dressers for our bedroom. We worked with Brandon Hoium. He delivered exceptional customer service and helped us find exactly what we were looking for. I definitely plan on returning and would highly recommend to anyone looking for some furniture.

Fairly good selection of large mirrors.

I wish I could give this store zero stars. I want to be clear that I almost never leave reviews and am someone who rarely complains (I’ve worked in customer service for so long). Anyways, I made a decent size purchase at this store. Roughly $4,000 for a dining set, sectional, bed and box spring. I’ll start with the positive and say that Chase did a phenomenal job with my sectional and dining set. He was so informative and kind. If this review was just on his sales, it would be a five star. Where things went wrong was with my mattress. After spending nearly $1,700 on a bed, box spring and mattress protector I’m furious about how deceptive the sale was. The sales man informed me if I didn’t buy the mattress protector, the sale would be final once the mattress leaves the store (makes sense). The problem is that he told me if I purchased the mattress protector, I could have the mattress returned and my money back. He failed to say it would only be for a store credit and not a refund. In addition to that, I took the staples out of the sheet and found that there was an inside to the carbon paper. This is where the comfort exchange policy is located. Not on the front or back. This to me is very sneaky. Not only was I given false information about getting my money back, the policy was hidden and was never discussed. In addition, the paper was stapled with his business making it appear as if it’s just a front sheet. Now I am stuck with a mattress that isn’t working for me. I don’t want a store credit as I already purchased everything I need from that store and was gifted with a mattress from a friend. The whole situation felt sneaky and deceitful and I have documentation that I will be submitting with a better business bureau claim next week. I’m very disappointed after speaking to the sales person on the phone and a manager.

I bought some end tables here that I received all busted up. When I brought them back to return them, the salesman gave me the desk phone and made me call in the return!

I ordered furniture August 1st. They promised me to get it within 5 weeks. Stil didn't show up. When I call to the store .the manager named Brandon said they tried to call me to let me know the furniture is in the store. When I told him no body called me . He started get upset, cuz I told him that was a lie. He threatened me to cancel my ordered even though after I paid them and waited 7 weeks. Brandon wanted to play he was the store owner. He for got that I was his customer. He for got i spent money in his store. I just canceled my order even though I waited 7 weeks. I rather sit on the floor spending my money to Ashley furniture. The store manager named Brandon is rude and disrespectful. He should not be a store manager. He got to respect all customer equal. I really appreciate manager Chris for follow up with the issue I had with the store manager. I will diffntly do business with Ashley furniture again.

Adam was the salesman who helped me buy coffee table set. He is friendly and helpful, he is always available to answer all my questions and respond to my emails. I will definitely go back to the store.

Initially went in on June 21st to purchase a couch. I ended up finding a sectional couch that I had liked and decided to purchase the couch with the sleeper inside of it. Turns out the sleeper is a special order, no problem there, and that it would take a little while to receive since it had to be built (very understandable). I was still unsure about the direction of the couch so to make things easier I paid IN FULL on June 21st and informed them that I would call back at a later date once I had figured out the direction of sectional that was needed. I had ended up calling back a few weeks later to officially place the order for the couch, and was informed it would take some time to get (completely legitimate since it had to be built). In the time that followed, how Ashley does business slowly showed itself. Roughly a month after I had placed the order for the couch, I had noticed that I peculiarly enough had received a refund (on August 5th) from Ashley onto my credit card for the exact amount that I had paid IN FULL for the sectional. I left it for a couple days to see if it would clear & I would get a call from Ashley and to my surprise I had heard nothing. I finally called Ashley to find out that after a month they seemingly were unable to &"make the couch due to covid&". Huh so It had taken them a month to figure out that they were unable to make my couch, at the same point holding my money in full for over 2 complete months, and didnt even have the common courtesy to call and inform me that my couch wasn&'t being built. When I had called the manager (Brandon currently), he blamed it on Covid, which after almost 9 months of having Covid in the United States isnt a legitimate excuse for holding well over 1000$ for several months. Take two. After several phone calls it was determined that they would in fact be able to order me the same sectional, this time without the sleeper inside of it. Okay fair enough, I can compromise on the sleeper if they are only making one type (A fact that they could have figured out prior to me placing the original order and then withholding my money for a couch that wasn&'t even being built. Must be nice collecting the interest on hundreds of customers orders that are paid, when the orders themselves are not even being built). August 8th was when I had placed the order for the second couch without a sleeper. All is going well. Called back roughly two weeks later to schedule a pickup since my couch had been delivered early. Turns out my couch &"was damaged at the distribution center&". Are the workers at Ashely that incompetent that they are unable to move a couch, something they very well should be pretty darn good at by now, or was the couch just not even built in the first place? Again I had to initiate contact to even find out this information, something one would think that they would contact the customer immediately about considering it is STILL PAID for. Finally get ahold of Brandon, who is apparently the worlds busiest salesman because you can call, to be told he &"is with a customer&" at almost any time of the day. Brandon informs me that &"it isnt his fault.&" Well it&'s definitely not mine or any of the other customers faults that are probably having the exact same problem. When told you will be called back dont expect it. Also when trying to call for your couch that seemingly disappears every time you order it be sure to *67 your number because towards the second half of my order extravaganza they started to not answer the phone unless I blocked my number. Quality business Ashley. Finally asked for a refund, which I had thought that was the only thing Ashley was good for at this point in time, and go figure, they now apparently are having quite the dilemma refunding my money in a timely manner. Currently have been waiting about two weeks and have yet to see or hear about my refund. Anyone who is looking to buy a couch do yourself a favor and order from Amazon. Probably better quality and you&'ll get it in two days. Or go to a real furniture store.

We had looked at a lot of furniture stores for a sectional couch under 2,000 dollars. At most of them we were attacked by salesmen and the furniture was either too expensive or not up to our standards. Eric was the salesman who helped us. He was very good at giving us our space but also being available to help us answer all our questions. He was also very personable and friendly. Would recommend!

Kellie was amazing to work with. I told her my needs and she guided me to exactly what I was looking for. Very knowledgeable and super accommodating to my needs. Thanks again Kellie!

Great customer service! Adam Johnson spent a lot of time with us and was very helpful and patient!

This Ashley Furniture location has a great selection of quality furniture for every design imaginable. Brandon Hoium, we are truly impressed with your extraordinary customer service! Thank you for being awesome at your job.

We bought a lot of furniture there today. Chase helped us thru the whole process and did an outstanding job. Great service Chase!!!

Very good people, nice store, good prices also.

(Translated by Google) I go for 2 months and NOTHING How irresponsible is this store (Original) Voy para 2 messes y NADA Que inresponsable es esta tienda

(Translated by Google) 3 months Esperanto and getting the wrong furniture (Original) 3 meses Esperanto y llegar los muebles equivocados

Friendly and helpful staff. Communication can be better and needs to do much better updating customers about their orders.

Spend 2,300 and they have 6 weeks and never bring my furniture is very bad service .am waiting yet

Great service from Home Furnishing Consultant Eric P he explained all the options before purchase.and actually genuine about helping you make the right decision for what you want and work within your budget range. Good experience very polite we thank you for your help and your time. Highly recommend.

I have purchased many items at this store over the last couple of years. They have a great selection and the prices are very fair. I deal with Eric Pierson, he is a great sales person.

The guys were great. Made it so easy to put my purchase together.

We got there minutes before closing today. They never rushed us or anything, they were so helpful and kind.

my family has purchased lots of furniture from here. Our current couches have fallen apart. Sad that my brother in-law has had issue's aswell with him having to rebuild the part that caved in, so i chose to review. wish they would have helped with the warrenty but i doubt that it could have fixed this constant problem. Unfortunately i will be steering ppl away. -They made a crazy amount of money from every extended family member who shopped an purchased several items each go 😒-

Mark was very friendly

Lot big enough to turn semi around in

If you have stuff delivered just take the full day off and no need to call anyone. They can't help you with where the delivery is.

I loved the furniture options and especially the prices. We love our new sectional. Tamara was very helpful! She answered all our questions and more. She made sure we had all the information. We will for sure be returning!

i ordered a couch this past week with free IN HOME delivery. i confirmed this twice before it was delivered. it was delivered today and the delivery driver left it in my driveway. i told him that no, it was supposed to come through the first entry to the home, as that it what i was told twice before it was delivered. he said "nope i don't go into home" and then proceeded to go back to his truck and come back to shove a piece of paper in my face and shake his head and leave. i called Ashley's customer service line FOUR TIMES. The first time I was on hold for 45 minutes and when I finally got an actual person, i was told that yes, i was correct and it should have been brought through the front door and was put on hold again and then hung up on. I tried calling back 3 more times and after waiting on hold for 10+ minutes each time, I was hung up on before I got an actual person. ABSOLUTELY RIDICULOUS. I will never purchase from ashley again.

I ordered furniture in October 2019 for my new home and received them in around 6 weeks but some items were damaged and informed Ashley. Ashley representative said they will replace damaged items and it took another 6-8 weeks to contact me for delivery, the guy who delivers got wrong replacement item and told me that they will correct and resend it. Its April 2020 now and haven't received the replacement.

Hector is top notch. Great selection, great service, fair prices. Highly recommend.

Kyle Edel was by far the most helpful person my husband and I have ever met when purchasing something for our home. We bought a new couch and an electric fireplace at an amazing price. It was totally painless. We will definitely be going back there for any more furniture in the future!

All my furniture was not delivered correctly.

They are eager to sell you stuff, but apparently not so eager for you to drive away with it. Had to wait at the loading dock for 45 mins before someone finally came to give us our new furniture.

Great service by Brandon. He helped answer all of our questions and concerns. We made a purchase and now await our custom made sofa sectional. While walking around, we ran into Katie in the Bed department and she got is all setup with s mattress and box spring to help meet our needs.

Nice.

Good ppl. Helpful but not pressuring. We still like our so sectional. Thank you

Mark was fantastic in helping me with all my needs. I highly recomend them for all your furniture needs.

Went in, tried a few mattresses for about 30mins (no one came to help). Picked out a mattress that I liked and found the nearest rep. He was friendly and told me this wasn't his department and took me over to a lady who had been on her computer the entire time I was in her department trying the mattresses out. The lady was so incredibly rude and arrogant that I almost cancelled my order after it had been placed. She also made it seem like she was doing me a favor by waiving a $1.50 difference in tax because the mattress was being shipped from their Fridley store even though she mentioned at the beginning that there was no charge to have that done. Worst service ever, go to Schneidermans, or HOM, or Discount Furniture Mart (in Savage, they have Ashley furniture anyways). Didn't think that the process of just paying for something would be so infuriating. The lady was also supposed to call once the mattress was in, which was supposed to be the first weekday (Monday). Two days later, still no call. She also told us that someone signed for my receipt, and had to go print another one.... How does that get mixed up?

Bought my daughter a new 11 piece bedroom suite as a highschool graduation present, she loves it!

I ordered 2 chairs, kitchen table, 6 chairs and a bed last Tuesday, 11/26. I spent over $10,000. I was told that it was to be all delivered on Wednesday, 12/4. My husband stayed home to take delivery of the items. I got a call from the delivery person stating they would be there in 20 minutes. Perfect, they came with only the bed to be delivered. I called the Shakopee store and they told me that the sales person put on the sheet for pick up. I was transferred to delivery back and forth 3 times. NO one would take responsibility. I asked to talk with a manager at both sites. I got a call from Marcia in Sioux Falls SD. She said she would call the store and set up the delivery. When she called back and said it would be 8 more days for the other items to be delivered. Marcia didn't care that my house was in disarray because I moved all my other furniture to accomodate the new furniture. My husband and myself are very angry about the entire transaction. So I called the store and told them to cancel my order. Marcy in the Shakopee store said sure, the $2,200 would go back on my card within 2 to 5 days. I told her that I still wanted Mark the Assistant Manager to call me and she said sure. I can't believe CS wouldn't try and get us the furniture in a timely fashion. The owners of the company must not care that they lost money. Don't worry, I will spread the news about the horrible customer service I was given. Thank you for this rant! Jane Just got an email from the store- but on 12/11, got a message on messenger saying how sorry they are to hear about my experience. If I give them a phone number, they will reach out to me. On 12/12 I gave them my phone number. on 12/12 I got a message stating someone will be in touch soon. They must be really busy not delivering items to other people. What a great business.

Good products and variety but I wish the salespeople didn't follow you around so much

brought family to store to purchase new mattress set. Promptly greeted at door by Chase, and asked to be taken to a mattress specialist (most stores have them and they know their stuff.) Chase brought us to Les Appelt. (On the way the store manager Hector took the time to welcome us and say hello! Les was cordial, listened well and assisted my daughter in deciding upon which mattress she would best like. Stayed in budget, found good comfort, quality, did not oversell it, made sure they had the proper accessories, so we would not have to go elsewhere to complete the purchase. Store was neat, clean, well staffed, mattress display was clean, and very neat. Brands they had on display: tempurpedic, Sealy, Restonic Delivery set up and done in under one hour. As a former furniture sales associate my expectations are quite high, and I must say, this team hit every measure of success this past Sunday 12/29. Side notes: bathrooms clean and impeccable, parking lot clean (good sign), associates all "available" not talking with each other. Customer service desk neat and clean. Ask for Les or Katy, in the Ashley store. If you want to go into their Mart store, ask for Victor or Bree. I personally observed them all and they were working hard!

We stopped at the store and walked around for an hour. And nobody asked if we needed help once. We left to look at other stores. I really liked the set at Ashley, so we went back. We were there the second time for about 30 minutes, again nobody helped us. We sat down and a sales person just smiled and walked by. We got up to leave and the same sales person ended up walking right behind us not saying a word or asked if we needed help. We decided that we would just order online...when going to do so, we found the same set through 1 Stop Bedrooms for $800 less! So thank you Ashley for your horrible customer service and leading us to saving money!

They are great when you are buying but after they are not so good. Been on phone and waiting for return call for 3 hours. Last person to answer phone was very snooty. Got warranty work on recliner and want to know if there's warranty on new materia

Has a lot of good furniture choices. Affordable pricing.

Average looking furniture store. Was greeted at the door by someone who told me they would send an associate to help me in a minute. That minute turn into more like 10 minutes and no one ever came over so I left. Could be that I was dressed in dirty work clothes and didn't look like I had a lot of money to spend. Their loss. My work clothes were dirty from the house renovations I was doing and I needed to buy furniture for the entire home. I took my over $25,000 worth of business to HOM instead.

I ordered 2 chairs, kitchen table, 6 chairs and a bed last Tuesday, 11/26. I spent over $10,000. I was told that it was to be all delivered on Wednesday, 12/4. My husband stayed home to take delivery of the items. I got a call from the delivery person stating they would be there in 20 minutes. Perfect, they came with only the bed to be delivered. I called the Shakopee store and they told me that the sales person put on the sheet for pick up. I was transferred to delivery back and forth 3 times. NO one would take responsibility. I asked to talk with a manager at both sites. I got a call from Marcia in Sioux Falls SD. She said she would call the store and set up the delivery. When she called back and said it would be 8 more days for the other items to be delivered. Marcia didn't care that my house was in disarray because I moved all my other furniture to accomodate the new furniture. My husband and myself are very angry about the entire transaction. So I called the store and told them to cancel my order. Marcy in the Shakopee store said sure, the $2,200 would go back on my card within 2 to 5 days. I told her that I still wanted Mark the Assistant Manager to call me and she said sure. I can't believe CS wouldn't try and get us the furniture in a timely fashion. The owners of the company must not care that they lost money. Don't worry, I will spread the news about the horrible customer service I was given. Thank you for this rant! Jane

Man started helping me, he received a phone call, so a lady started helping me an just disappeared... SMH. Plenty of other places that sell furniture!!!

It's a good store. They have a good collection and you can get a good discount if you wait for the deals. Even though I ended up not buying anything, I felt that the staff were attentive and friendly. I would definitely come back here next time to see if I find something that fits my requirements.

Variety of sectional sofa sets and customer friendly environment and Good deals and discounts..

Great Furniture! Great prices! Spent hours elsewhere and wish we would’ve came here to start. Staff is friendly, knowledgeable, and no pressure whatsoever! Great experience all together. Thanks Hector!

Sales people were nasty so I left.

Katie Vigness really pulled out the red carpet for me! Welcome me as I walked in. Help you with all my wants and needs. I give Katie five stars!! Thank you so much making it easy and friendly experience.

Katie Vigness sold us an amazing table! Their personality was unlike any sales person. Very down to earth, and straight forward with us. Highly recommend working with them!

Good deals !

Rhiannon Hinkley was amazing. She helped us from the time we got to the store through out the whole process of deciding what we wanted but was never pushy. We definitely would go back to Ashley again!

We purchased our living room set at the end of August. It's over two weeks and our stuff has not been delivered. The first time, they had the wrong phone number (our old landline that's been out of service for years). Shouldn't the driver call the office and ask for a different number? We asked the finance person to remove the old number, but I guess that detail didn't happen. Then, we rescheduled for a Tuesday (today). Again, no delivery. When checking with the store, they said it was scheduled for Thursday. I'm not even home on Thursday. It's unacceptable that the salesperson changed the delivery date without notifying me. I drove to the store and cancelled the order today. They didn't try to make it right or anything. Maybe someone should ask me why I wanted to cancel? I guess the store manager doesn't give two-shakes about making the sale or keeping a customer. The first time I purchased from Ashley was back in the 1990's when they cared about customer service. Those days are over. **Update** Sept 24. I received a phone call from the manager, Hector, the day after I cancelled my order. We negotiated a new deal but my rocker/recliner had already been sold and delivered to someone else in the past 24 hours. I purchased the furniture anyway. I had to take a full day off because the delivery was scheduled for a 9am-12pm time. The delivery guys were great but I'm still waiting for my chair. I will update as it becomes available. UPDATE Sept. By Saturday I had my chair in my house. The furniture quality seems great. The big question... will I go back to Ashley next time? Probably. Because I lived in the county where Ashley is made (Trempealeau, WI) and feel some loyalty to USA furniture - although my stuff was probably made overseas :(

Great selection of furniture and helpful attentive staff who helped us find exactly what we wanted.

We have purchased a couple different items from Ashley over the past couple of years. The mattress has been great. Any other furniture we have purchased (bar stools & a sectional sofa) get very worn and/ or are falling apart within the first 4 months of having them. Not to mention the horrible customer service.We ordered a new cushion for our sectional in June. Never received an ETA for the cushion. We are now into the middle of September. We have called the store once a week for the past 6 weeks asking for an update so we know when to expect a fully functional couch again and have consistently been told that they will request an update from the manufacturer and call us back. We have never once received a phone call back in the 6 weeks of calling and to top it off, when I called today to ask yet again, we were told it was finally in. Gee, thanks for the phone call so we knew it was in! Not!! Then, upon picking it up, we get home to find out that they sent the cushion for the chase but the cover for a standard cushion! Once again, called customer service and was first asked how I knew it was the wrong cover and asked if I had tried to put it on the cushion first. This cover is 1/3 of the size of the cushion! I was told they would reorder but cannot expedite the process (which the woman laughed at that request like it was just a completely assinine question) and once again, would "call me back with an ETA." The quality of this furniture is not worth the price, nor the stress of dealing with the incompetent customer service reps! Don't waste your time!

Very cute

I shopped most of my furniture at this place ,quality is good ..they’ve good service ..but only issue here is the shipping you’ll have to pay for the shipping around 89$ or something ..if you buy a mattress then you’ll get the shipping free (which I don’t understand the logic behind)..Prices are somewhat reasonable..

We spent weeks shopping for the perfect bedroom furniture set at multiple stores around the metro area. My husband and I came to Ashley furniture in Shakopee multiple times and each visit we were encouraged to do research and were never rushed into a decision. We were choosing between two bedroom sets, one half the price of the other, and we still felt the associates helped us make the right decision for us. ALSO, the delivery was quick and the movers were considerate and kind. They had a heck of a time getting all of the set into the second floor of our small townhome and still did so with no complaints or damage.

The first part of the store my experience was wonderful the Furniture Mart side wasn't a great experience. The salesman talked fast just wasn't friendly. I ended up going back to the main part of the store the salesman that assisted me was helpful and looked things up for me, I ended up purchasing furniture from him.

They always have what we were looking for. Staff is friendly and incredibly helpful.

I came in a few weeks ago initially to start my search for a new living room set. As my sister and I walked in the door. we were greeted by Kyle, who works in that area. I told him I wanted a leather couch with recliners and a drop down console. It took him about two seconds to think of the two pieces that fit the criteria and brought me to each of them. Unfortunately, I wasn't really a fan of one of them and the other didn't really fit my budget for a single piece:) As my sister and him chatted (it was slow and they're both social people), he let me wander and check out other pieces on my own, realizing that's what I needed at that point. Honestly, I probably wanted to spend about $2,000 tops and after a second visit today, I walked out happy that I spent $3300 on 5 pieces! Next time I'm looking for some additional pieces, I will definitely seek out Kyle!

(Translated by Google) A lot of furniture sweeping (Original) Mucha barieda en muebles

Was a little hard to find a sales employee, did find someone at a desk who had to call over someone else, friendly employees. The table we purchased is beautiful. We had a scratched chair (after we had brought it home and assembled everything) and called to get a replacement.

GREAT experience at the Shakopee location of Ashley Furniture! We purchased a bed and had some minor issue once we took delivery. Both the GM Hector and our Sleep Specialist Katy were there to help us every step of the way and resolved our issue to our complete satisfaction! VERY VERY IMPRESSED with this company & customer service! BRAVO Ashley Furniture! You just made a customer for life :-)

This store location has horrible customer service once you've made your purchase (they get sales # for their location). And warehouse gives you the wrong item, and blames it on your pickup. Will not be returning that's for sure.

Horrible prices...

Less expensive than other places but the furniture I've purchased from there I still have and am very happy with.

We can't say enough about our great shopping experience at Ashley in Shakopee. Everyone was so friendly and helpful, especially Chase. He helped us find the perfect power sofa and chair, and we couldn't be more appreciative. We have never had such a pleasant furniture buying experience and will certainly recommend Ashley Homestore in Shakopee to everyone! Thanks, Chase!!

All the sales folks here are knowledgeable, friendly, and not pushy. We bought a sectional, still very happy with it.

Great experience at this store. Furniture store sales employees are usually my least favorite people on the planet. The guy that helped us was very helpful and knowledgeable. Zero pressure or sales attitude, he just let us look around and we ended up buying a recliner we really liked.

Highly impressed with this store&'s integrity as a result of a screw up of another colleague. So kudos to Chase Wood for doing the right thing to keep a frustrated customer happy.Long story short....I bought a desk/hutch/chair from Ashley Furniture and Chase. Even though he and I agreed up front the hutch (backordered) would be picked up, he agreed to deliver it free of a charge as a result of a botched attempt to combine a Furniture Mart order delivery with Chase&'s order. So not only was transaction smooth with him, he covered up for the inadequacy of the sales associate on the Furniture Mart end. I am as content as I could ask given the scenario.

Our sales guy Chase was great and very patient

I like shopping at this place. The manager Mike/Mark/Matt.... sorry, can't memorize his name....is Very Helpful!

Absolutely the worst experience I have had by far from any furniture store and or regarding customer service .This was my second attempt purchasing through Ashley Furniture and more so this location in general. Customer service within the store is fine, once they know they have a sale though it switches a great deal. My delivery was set, on this day every piece of furniture came into my place with damage from paint chips, to wood damage, and even a huge crack down the back panel of a t.v. stand. Not to mention damage made to my ceiling and floor. I soon voiced not being happy with items and started to hear huffing and puffing from one of the two delivery personnel. This alone made me uncomfortable. Same day I made complaints and asked for a full refund after experiencing horrid customer service. Not one person involved in my situation was on the same page. There was a lot of he said she said from who responded and who didn't as far as managment. Calls nor emails were responded to in a timely manner if at all. I had to talk to more than several people regarding my issues. Ashley Furniture goes through a third party delivery service which is just as bad if not as bad. I received a call regarding the damage done to my home and was completely taken back by how I was talked to and of the few options I was given as far as help. Needless to say it's been over a week and I am just now receiving a delivery driver for pick-up and will have to wait another 3-5 days for my remaining refund. I would not recommend buying through Ashley Furniture and even more this location. There are plenty of options for furniture purchases. Most even price match. Learn from my experience and save yourself the grief. PLEASE!!

Nice furneture

Great deals.

HORRIBLE experience. They have no customer support. Ive been "on hold" for multiple times to return something (a bed that broke the second we sat on it) and then get hung up on. I would never buy something from them ever again.

We were delivered an office desk and chair as we had ordered. We loved the set, but the rather expensive desk chair was delivered broken. It was supposed to raise/lower and it did not. We called right away and the person on the other end assured me that it would be replaced and someone would call to set up delivery. Some time went by and no one had called so we began placing phone calls after phone calls. The store kept referring us to customer service and customer service kept telling us to call the store. It is still going on 3 months later. I have purchased many pieces of furniture from this store and have never been dissatisfied until now. I would have hoped that they would treat returning customers better than this. Be careful when trusting the sales people that they will take care of you.

Good varieties, two stores adjacent to each other.

$$$$ good furniture shop

We visited Ashley @ Shakopee and were simply blown away by the amazing collection and terrific customer service. Special call out and heartful thanks to KYLE EDEL, who went out of his way to make sure he understands our needs and recommended the best deals. Very happy with the purchase and highly recommend Ashleys.

Well made furniture however, if you do buy, I strongly suggest you deliver yourself as company's delivery service has been a source of many headaches

Good quality, and see Carrie for all your furniture needs, excellent sales person

Worst shopping experience ever!!! No one told me the furniture I bought is back order when I placed order. It takes more than 3 months for me to wait for all pieces. By this time, I still not receive night stands and the storage draws under bed, because my agent FORGOT to put them in my order. More ridiculously, when delivery the dinning table, they only packed the table top and forgot table legs!!! And I had to wait another day at home for table legs!!! What do u think people are doing everyday? Is it reasonable for a person takes off 3 work days and wait at home for one order?!!! Not going to buy from this store anymore!!! Thanks for the terrible lesson!

Literally the worst.

Terrible shipping/processing system. I have ordered a few times from the Ashley and Furniture Mart in Shakopee - I have yet to be satisfied with the shipping/delivery process. They say it will take approx. 3 weeks to receive your items but in reality it takes nearly 2 months. I've also had items simply not arrive and then I don't receive them for another month. In a world where 2 day delivery is standard, I think 3 weeks is a feasible request. I will not be ordering from this store again.

Family friendly with little cars to push your your young kid in while you shop.

It was awesome again because of Gina! Went back to buy another piece of furnature from her and she showed us the perfect piece after describing what we wanted! She is the best! Make sure to find her to help you!