Ashley Store Shakopee, MN

I am very satisfied with Tommy Ruhl having him as sale representative ,he was very professional and helpful with his explanation regarding to the item I purchased.. Thank you 😊

Mel was helpful, knowledgeable and friendly.

Great experience! Thanks Brandon—it was painless!

Anthony Is amazing Customer Service

anthony E

Anthony e he was a amazing consultant

Ashley staff they are amazing staff very well coming

Tommy led us through and gave us no bs. Didn't try to sell us anything we weren't interested in. Highly recommend you ask for Tommy

Anthony has very good customer service, was friendly and very helpful

I enjoyed working with Anthony E !! He is fast and friendly in helping us find the right furniture. Thank you for helping us!!

Very impressed with the service provided here! Anthony was wonderful to work with!

Our experience was awesome working with Anthony! We are very pleased with Ashley Furniture!

Anthony was wonderful to work with!

Anthony was a great to work with and made the process very easy

Anthony Etuko he he is excellent sales man is a very good customer service appreciate it and he provide me with a very good customer service today

Great customer service! Anthony answered all my questions and was very helpful.

Anthony helped us and had amazing customer service and support. We picked out amazing couches and a sectional for our house. Highly recommend.

Brandon was very helpful. thanks!

Brandon was awesome! Helped us find our new dining room set!

Very welcoming experience at Ashley Furniture. Found what I needed, and was given the space that I like to have to think it all through! Anthony did a fabulous job at helping me with my questions and with my purchase!

Had a great, no-pressure experience working with Anthony today - a rare thing at furniture stores these days. We will be back!

Tommy was very helpful in getting me my perfect first couch! So excited for the new addition to my home!

Great customer service! Tommy and Mark were great!

Amel was great at helping me find a room set! Thank you

Brandon did great! Thank you so much!

Anthony helped us in Shakopee and was wonderful to work with! Pricing met expectations, and Anthony answered our questions without hovering like some places do. Definitely recommend!

Went through the process of buying furniture. Had multiple long lasting pendings from WF but we were helped and we were able to sort it out! Great walk through to get around conflict and amazing service. We were helped by Tommy Ruhl. He helped three groups with this issue including us at about the same time so great timing and spacing out how to help everyone. Thanks a lot!

Tommy R was very helpful in finding a nice set of furniture that fit our specific requirements.

We have good purchasing experience in Ashley with sales assistant Tommy Ruhl. He gave some good suggestions by looking at the pictures of living area and also finance options.

Great experience with Tommy. Helped answer all my questions, patience while I made a decision and quick to get me checked out!

This Ashley furniture store is a gem! From the moment I walked in, I felt welcomed and not at all overwhelmed by the selection. What truly made my experience a 5-star one was the incredible assistance I received from a store associate named Anthony. Anthony was attentive without being pushy, patiently listening to what I was looking for and offering insightful suggestions that I hadn't even considered. They had an impressive knowledge of the different brands and materials, clearly explaining the pros and cons of each.

I had a fantastic experience at Ashley Furniture, largely thanks to Ahmad! From the moment my mom and I walked in, Ahmad was incredibly kind and informative. He patiently guided us through the different options, answered all of our questions thoroughly, and never made us feel rushed. Ahmad really went above and beyond to help us find exactly what we were looking for. His helpfulness made the whole process smooth and enjoyable. We highly recommend asking for Ahmad if you visit this Ashley Furniture location!

I came to buy furniture at your store and met Kellie she helped me very much she is very professional and knowledgeable very respectful. She shows me everything with patience. She is indeed an asset for Ashley . Rahel Arebo

Tommy at Ashley is the best! Super helpful!

Tommy was an excellent, he helped me everything . Mach a beautiful set for me . I appreciate him a lot

Great place for furniture shopping. They have huge number of selections. I worked with Tommy to buy a sectional and other accent pieces . He was extremely helpful and accommodating. It was a wonderful experience.

I had an outstanding experience working with Brielle at Ashley Furniture in Shakopee. She was incredibly knowledgeable and helped me find the perfect high-end Tempur-Pedic bed. Brielle’s expertise and friendly service made the entire process a breeze. Highly recommend asking for her if you’re looking for quality and excellent customer care!

I recently worked with Kellie and she was amazing!! I was calling to furnish my Dad’s 2 bedroom assisted living apartment. I was out of state and Kellie spent 3 hours picking out bedroom/office and living room furniture. She would send me images via text and gave me a couple of options. She was fantastic! Sadly, after all that I had to cancel the order as we needed to make other arrangements for my Dad. She was very understanding. I would absolutely use Kellie again and would refer my friends to her. She made a tough situation go very smoothly.

Kelly is amazing she always help us with everything. She should be the store manager

Bree was terrific and very helpful in helping me pick out a new mattress! Would highly recommend going to see her!

Love our new patio furniture and Tommy was great!

Tommy was a great help in finding what we needed for our space

Anthony was amazing and helped with our purchase and made sure everything went as smooth as possible when making a bigger purchase

Tommy helped me buy my new couch. I came in on 2 occasions & he helped me both times. Very helpful & explained to me the differences between the 2 couches i liked so I could pick the one that best fit my needs. Even showed him a picture of my living room & he recommended which couch would look & fit best. Made my experience at Ashley very nice!

Tommy helped me & my mom out a lot with buying a new couch for my new house. He was very helpful & even stayed later to let us decide on which couch to buy.

Tommy was very helpful and made it easy and fun!

Anthony E was AMAZING! Thanks Anthony.

Anthony was so helpful throughout the whole process of buying our furniture!

Bradford Wright was very thorough and informative!!! Great salesman and showed genuine concern for helping us find the right mattress for us!

Anthony was very polite and helpful, he didnt push us to make a purchase and gave us space to explore while still making sure all of our questions were answered. We ended up leaving with a beautiful sectional thats perfect for us and our family!

I would refrain from going to this shop to people. I have made two purchases in last few years and there sales people try to sell you with mis-representation. Also, quality of stuff sold is sub-par. We found this very late when things didn't turned good and we spoke to them regarding refunds then you will see their true color. NEVER USE THEM FOR YOUR NEEDS and SAVE YOURSELF. SUPER FRUSTRATING EXPERIENCE. Never going to shop at this store ever. New update - They responded on the note to email me the issue along with the details and until now (2 weeks has past), there has been no response from them (not even acknowledgement). It is super frustrating and another bad experience so a sincere end user advice - DON"T USE THEM for your furniture needs. You will be just disappointed as it happened second time so they are only into sales and once they sold product, they don't care about the customer service.

Tommy was very helpful with everything, and the service was great!

Kyle Edel is a very good salesman and sold me furniture at a affordable price.

Didn't have any corner shelves.

Anthony was great at explaining everything with my purchase and making it a seamless process! Would highly recommend working with him again

Really nice experience. Tommy shared all the options and their pros and cons, which helped us make an informed decision.

Tommy R was amazing g. Very helpful. No pressure and helped us decide on a set when we weren't sure which direction to go.

Kellie was Excellent to work with, answered all my questions and didn’t pressure me. Happy with my purchase.

Anthony helped us check out so well!

It’s good I really like it

Bradford was absolutely fantastic!!!

Lot of variety for every kind of budget

Very good service and the process was very fast. Definitely recommend Tommy Ruhl

Mel and Kyle were so awesome!

I mean, it's your typical furniture store. But, we were helped by a man named Alvon, and he was super great!! He was friendly and kind and helped us get the cheap couches we were after. Thanks Alvon!

Tommy good man

Tommy R was very patient and helpful. We found the found, ottoman, and pillows we wanted. Loved the selection! Great experience!

We got lucky and found our sectional fairly quickly. Mel was quick to greet us, provide us any information needed, and answer all our questions!

Anthony was extremely helpful and kind! He was very knowledgeable with all of our questions! I would 100% buy from him again!

Anthony was amazing to work with! Definitely will be coming back for any future furniture needs!

Tommy R. was super helpful! I normally dread going into furniture stores because the salesmen are so overbearing, but Tommy was super kind and asked questions that helped us narrow down our search. He showed us several options immediately that were exactly what we were looking for. Wonderful experience!

Tommy was a very kind, knowledgeable, and efficient! I appreciated his patience with us as well. Will be recommending the service and prices at this location!

Tommy was a great salesperson fast and efficient

Anthony was a great help! He helped us find exactly what we needed and even got us next day delivery!

Tommy was knowledgeable and transparent on the products in the store

Thanks Tommy R for making our purchase easy and smooth

Tommy was wonderful! Super informative and helped narrow down to our specifications. Very friendly, and patient with how particular we are. Great to work with.

Great service and a lot of options.

Anthony was an incredible salesperson! Very kind and helpful at all times. We had a really nice experience while purchasing the furniture for our new home. Thank you so much!

Excelent attention!!!

Overall great, speedy experience.

Great! Tommy was super efficient showing us just what we wanted! Bough a beautiful new couch

Quick and efficient service!

We went in to look at mattresses and couldn’t get anyone to help us

Anthony was really nice. He was happy to help and in a really good mood

Anothny rocks! He did a great job and explained everything perfectly!

Tommy R- Did an excellent job greeting us when we walked in the door & assisting us with color matching the dining room table with our kitchen. Very helpful & listened to our concerns. Definitely will be back to work with Tommy again.

Bradford Wright was so knowledgeable and helpful! We ended up with a king. It actually made the experience a pleasure!

Anthony helped me and my wife choose a wonderful bedroom set , we were looking on the sales floor when he directed us to clearance section where we found our wonderful bedroom set and new bed for a wonderful deal , great to work with.

Brandon was spot on !

Brandon was a great sales rep. Got the info we needed and didn't push.

Kellie was absolutely wonderful to have as my sales rep. She went above & beyond to help me find the right furniture for my new home & made sure that everything I needed would be covered. She even added some furniture ideas that I would never have thought of myself to make my home feel more like… well… a home!

Went here for an entertainment stand and was not disappointed. Great options and even better service! Anthony E answered all our questions and concerns and helped us pick out the best option for us. (He is also quite the hoot!)

Bradford was thorough in talking through mattress options with us. He gave us time to test out mattresses and talk amongst ourselves. No pressure from him to buy, but we found the one that is right for us!

Bradford did a great job and is very knowledgeable about the product line. Appreciate the help!

Mel was a big help. Pointed us in the right direction but didn’t make us feel pressured. We love our new couch!

Great experience with Mel picking out a new sectional. He did an awesome job. Highly recommend!!

Mark olson was amazing. Great salesman for Leslee Casey

I really enjoyed meeting and working with Anthony. Furniture stores can be a little overwhelming for me, but he made it a smooth and enjoyable experience. We will definitely be back!

Anthony was very helpful and gave us a great deal on a piece we really loved!

Mel was enormously helpful - friendly, informative, thorough. Would happily work with him again!

We had a great experience at Ashley! They were tentative to our needs and found us a mattress in our price point and something that was comfortable!

Brandon at the Shakopee store was so incredibly helpful and awesome to work with! Highly recommend!

Chris was amazing! He helped me and my wife pick out the best furniture, we are extremely happy. Very excited about it getting delivered 😁

Depending on your taste, they have furniture for any occasion.

Anthony Atuko did a fantastic job in helping us pick out our furniture. He was very patient, polite and professional!

Anthony was great to work with

Anything was helpful

Thanks Tommy R. for your excellent service!! We appreciated your down to earth style and for really listening to what we were looking for. We liked not being followed around the store and never felt pressured. We will be back!!

Tommy was very friendly and easy to work with

Anthony at the Shakopee location was fantastic when we were on our journey to find new living room furniture! He didn't try to pressure us into anything we didn't want and did a great job at making sure we got just what we wanted and that it was within our budget. He was funny, but professional at the same time. Kudos to Anthony for a great sale!

Came in for a couch and a dining table, Tommy was very helpful and knowledgeable.

Great experience; low pressure. Brandon was friendly and helpful. Will shop there again for sure.

We had a great experience working with Anthony in-store. He helped us find the perfect couch for our living room!

Tommy was just awesome!! He is welcoming, was patient with taking us around to ensure we shop the best, answered all our questions accordingly. Great customer service!

We loved Anthony!! At the shakopee location! He was so kind and helpful, really had us as customers in his best interest. Loved all the advice and knowledge he had.

Anthony was wonderful and very helpful finding my favorite sectional today. I will definitely refer others to Ashley. They have an amazing selection to choose from.

Tommy was great! He was very helpful and we will be back!

Tommy was amazing very helpful

Got a great couch and chair for a super price. Tommy was amazing at helping us and making sure that we got everything we needed. A true legend.

I have been into Ashley Furniture 3 times in the last week. I highly recommend working with Anthony! Thanks for your knowledgeable assistance Anthony!

Chris E. Was very helpful, knowledgeable and didn't make us feel pressured to buy. We would work with him again.

Tommy Ruhl was Super Helpful! Very good at listening and knowledge of item's available. We made two purchases and very happy with his professionalism👍

Tommy was absolutely amazing! He was incredibly helpful to my mom, who doesn’t speak English, and he went above and beyond to assist her. I truly appreciate his patience, respect, and kindness throughout the entire process. It’s rare to find someone so dedicated and thoughtful. If you’re going to Ashley’s, I highly recommend asking for Tommy—he’s the best! A well-deserved 10/10!”

Tommy was great to work with! Would highly recommend working with him! Very knowledgeable and very helpful. Thanks Tommy

Mark Olson is a wonderful salesman,

Thank You so much Tommy! Wonderful, pleasant and very knowledgeable about all those furniture. We enjoyed shopping at Ashley home furniture, Thank you for the recommendations and suggestions!!!

Mel was so awesome to work with. Very pleasant, helpful, and went the extra mile for us. One of the best, compared to shopping around at other places. Thanks!

Anthony was good and helpful.

I had an amazing experience working with Kellie at the Ashley Furniture in Shakopee! From the moment I walked in, she was incredibly helpful in guiding me through the process of selecting the perfect furniture for my new home. She patiently answered all my questions and made sure I felt confident in my choices. What truly stood out was her dedication—she followed up with me throughout the entire process, ensuring everything went smoothly. Her professionalism and friendly attitude made this an enjoyable experience. I highly recommend Kellie to anyone looking for exceptional customer service! Thank you, Kellie!

Mark was absolutely amazing and made the buying experience very fluid and easy. He made himself available without being a helicopter and putting pressure to buy.

Nice selection. Nice sales staff. I didn't feel pressured. It was very relaxing.

I had a wonderful experience shopping for dining tables the other day. Tommy was fantastic to work with—understanding, informative, and truly made the process enjoyable. His knowledge and helpful approach made all the difference. Highly recommend!

Mark was a great salesman, he helped us find everything we were looking for:)

Anthony was amazing

Tommy was really friendly and make sure we found the right couch for us!

Tommy was very knowledgeable, very helpfull walked the whole store with me and showed all options.. very good to work with. Thank you Tommy

Anthony was very professional and listened to our needs. Very good sales person

Great service from Anthony

Good experience with Tommy. He was helpful and patient.

Excellent service

Anthony was very good and helpful with us answering our questions. Also with showing us options we didn't know of. Thanks.

Anthony has been an amazing help today. With great customer service from the beginning to the end of the trip. Extremely helpful advice!!!

Anthony greeted us as soon as we walked in the door and was easy to locate when we found what we wanted. Excellent experience!

Anthony did such a great job being openly welcoming us to the store and showing us where the items are located, he also helped us checking out and buying our bed frames process plus delivery. He was supper supportive and welcoming overall .

Tommy was so helpful! I was able to get numerous pieces of high quality, stylish furniture for my new house at all at price that was shockingly low. I will definitely be back for future home furnishing needs!

Awesome experience. Tommy R was super helpful and knowledgeable and flexible to meet our needs. Fast and efficient shopping trip. Thanks Tommy!

Great customer service. We had purchased a living room set 4 years ago. Made an insurance claim (serviced by another company) and finally received a partial credit. Came here to pick out a new couch and it was super easy and fast.

Kellie Roche was super helpful and made my time there pleasing. She helped me find everything I needed.

The employees at Granite Unlimited love shopping at Ashley. The staff is very helpful, the furniture is high quality and gorgeous, and the atmosphere is very welcoming. Highly recommend! Granite Unlimited Inc.

Really easy experience! Thanks so much for your help Tommy!

I placed an order back in June of 2024. My furniture was said to take 2-3 months max as it was still being made and shipped. At the 3 month mark I called to ask for an update and was told it was back ordered further. By 4 months I called again to ask for an update and was told it was still on back order and likely wouldn’t be in for another month. By the 5th month mark it was getting shipped in, but Ashley furniture couldn’t get it delivered. I canceled this item at that time. The lack of communication was completely frustrating and you can tell they don’t care about their customers beyond the initial sale. They told me they refunded my purchase at this time, however, we are into a new year and I’m still waiting on the check. Easily the worst customer service I’ve ever had. I still have to call every week to see where my check is and everyone seems to tell me something different. Highly recommend ordering from basically anywhere else. You can get nicer furniture for lower costs that’s made in the US. You can also get better customer service anywhere else.

Was in and out in 30 minutes, Tommy is awesome!

Tommy did a fantastic job of showing all options available. He is low pressure and very kind.

Tommy at Ashley was amazing. He knows his stuff, had great ideas for my room and space. Made purchasing a breeze! Can't wait for my new stuff!

Tommy Ruhl was awesome and helpful wish I could give him more than 5stars

I had a fantastic experience at Ashley Furniture! Tommy was incredibly helpful and went above and beyond to make sure I found exactly what I needed. His knowledge, patience, and friendly service were top-notch. Honestly, he deserves a raise for the amazing customer care he provides. Highly recommend shopping here!

I am extremely disappointed in my experience with Ashley furniture in Shakopee. On November 24, my boyfriend and I went to Ashley furniture to pick out a couch. Anthony was the sales person that helped us. He was very friendly and helped us pick out exactly what we wanted. He told us about two weeks for our couch because they did not have the color in stores that we wanted. We got all checked out and paid and we’re just waiting for it to be delivered to our house. Throughout this time we have called Ashley furniture 5 to 10 times wondering when our couch will be delivered every single time we called we got a different date as to when our couch would be delivered and the day kept getting pushed further and further out than what we expected. If we would’ve known it, would’ve taken this long to get this couch we would’ve went somewhere else to get it because we were in need of a new couch. On December 9, they told us that part of our couch was in so we decided that we will just go pick up the two pieces that have arrived. We get home and unloaded the two new pieces of our couch into the house and open them to discover that they gave us two different color couches when I called Ashley furniture to tell them about what happened. The guy laughed at me on the phone. I was extremely angry and disappointed with the experience. I have been receiving from Ashley furniture at this time. They told us that when we come to pick up the other piece we could bring back the wrong color and exchange it. They offered us a $50 gift card to Ashley for the inconvenience. When my boyfriend went back to get the right color piece and exchange out the wrong color, they told us that by December 17 or 18th, the Ottoman and the other piece of our couch would be in. So my boyfriend and I have set aside time another time to rent a trailer and go pick up our couch. My boyfriend just called today to confirm that our couch was in and the person on the phone told us that now it will not be in until the beginning of January. I am extremely upset and disappointed with my experience that they kept changing the dates and pushing it out further. And got the wrong color when we picked up part of it. This has been an exhausting experience and very frustrating because we have set aside time to be able to go figure this out and now we have to wait even longer and take off time again to come and get the other pieces and we still don’t have a date on them.

kellie was super helpful and answered all my questions! Great experience! Thank you!!

Brandon was amazing very patient, very detailed great customer service

Worked with Anthony, he was great!

We worked with Tommy and he made the experience easy, was very knowledgable and friendly. Highly recommend!

A huge shoutout to Tommy for his incredible patience and support in helping us reimagine our entire home! Your outstanding customer service made all the difference! Thank you!

Tony was great!!! Helped me find exactly what I needed!!!!

(Translated by Google) Mr. Antony's attention is excellent, kind, respectful and diligent. Thank you so much. (Original) La atención del señor Antony es excelente, amable, respetuoso y diligente. Muchas gracias.

(Translated by Google) Excellent service from Mr. ANTHONY, very attentive and always with the best attitude. (Original) Excelente atención del señor ANTHONY muy atento y siempre con la mejor actitud.

Extremely Disappointing Experience I am deeply dissatisfied with the service received from Ashley HomeStore at 4250 12th Ave E, Shakopee, MN 55379, regarding our recent purchase of a sectional sofa. On November 17, 2024, we purchased a sofa for approx. $3,400. When it was delivered to the curb on November 30, we discovered significant damages after unpacking: • The right-side wedge corner was damaged. • The bottom corner of the right-side sectional was also damaged. We promptly reported the issue, and Office Assistant Brendan Leis, he was understanding and helpful. He offered to exchange the damaged pieces with delivery scheduled for December 17. To compensate for the delay, he even promised complimentary in-home setup and emailed us an exchange invoice confirming the agreement. However, the situation took a turn, This morning, we received a voicemail from Brendan apologising for the confusion and stating we now had to pay for the in-home service he had previously promised as complimentary. When we called back to resolve the issue and follow the process as needed, Store Manager Brandon, from the start his behaviour was appalling and judgemental: • He was dismissive, unapologetic, and entirely unhelpful. • He deflected responsibility with irrelevant and incorrect comparisons (e.g., Costco delivery processes). • When corrected, he became defensive and argumentative, showing a complete lack of professionalism. • He also acted deceitfully and spoke inappropriately to my wife, adding insult to an already poor experience. This experience has left us frustrated, disillusioned, and regretting our decision to trust Ashley / FurnitureMart Store.

Brandon is fabulous to work with and found everything we needed to furnish our new home.

Anthony was the best helper

Great, honest, helpful and efficient.

Very disappointed to buy a Furniture from Shakopee they delay my furniture delivery and when i call them they didn’t satisfy me even the Manager B……. He misbehave me totally unprofessional behavior never ever go there they sale you furniture after that they not responding

Anthony provided excellent guidance for selecting just the right pieces for our living room. His “class” is top notch, humor removes any buying stress, and knowledge of inventory made the experience the best. Ask for Anthony!

Great experience with good customer service Anthony did a great job helping us with what to get for our home !

Tommy was great working with us on finding a couch for our living room. We explored all our options and found the perfect fit!

We purchased a sofa and warranty. The warranty company gave us the run around, and we still have not had the issue resolved after reaching out 4 times. The sofa frame broke when I placed my knee down while setting my 3 yrd old on it since he was not feeling well. The quality is just not there.

Tommy made our experience smooth and easy. We let him know what we were looking for and he delivered!

Kellie was terrific. She took the time to show us different options and answered all our questions.

Tommy was very helpful and he was very nice and professional

Tommy Ruhl was our consultant and he was awesome! So helpful and knowledgeable, he asked the right questions to help us find exactly what we wanted for our newly finished basement. We would gladly work with Tommy again!

Customer service, prices, and quality all fantastic!

Mel was really helpful!

Really good black Friday deals. And friendly and professional staff.

We had purchased a nursing chair from Ashley. When we brought it home we noticed some damage to its function. I called Ashley and they immediately scheduled a technician to come out at a time of our convenience(within normal business hours of course). The technician was great and we appreciated all of his help/insights. Thank you again to him! The piece needed to be replaced and Ashley Scheduled a replacement with pickup/delivery in a two week timeline. The new piece has no issues or concerns of any kind and is exactly what we were hoping to add to our home. Things happen and stuff breaks - how a company deals with it is strongly representative of their values and commitment to their customer base. I could not say enough positive things about our experience with Ashley. The follow up communication in-between calls and service was a couple of days: this can feel like a long time in today's world of "instant feedback" but they did reach-out/follow up in good fashion. I never had to reach out or pester Ashley during this process - they honored and delivered on everything they said at a very high level and in extraordinarily tight timelines.

Got talked into a more expensive mattress then have been having back problems since we got it. Could not return due to them not making it clear that if we didn’t buy their $20 cover we couldn’t use the guarantee.

Anthony is such a great consultant and really friendly. If I buy anything from Ashley again I will definitely will ask for Anthony.

Anthony is the best!!!!!

Anthony was very helpful and got us a great price.

Amazing deals for high quality items! Mark did an awesome job in taking care of us and ensuring we got an awesome deal!!! 10/10 service

Great experience with Anthony, Funny and very responsive while looking!

Kellie was awesome and helped us find a great couch that matched what we wanted!

Very nice gentleman. Nice to work with on our furniture decisions.

Knowledgeable, helpful, great experience!

Tommy did a great job of working with me. 5 starts for Tommy. My only issue was that I was in the store for nearly 20 minutes before Tommy approached me. This wasn't his fault as he was already helping someone when I came in. Tommy was very helpful given my challenge needs and time crunch and was very patient with me in the process. I never felt pressured to make any decision and ultimately got what I needed at a cheaper price than what I was replacing that I bought just the week before at a different store. Definitely coming back here and working with Tommy next time I have any furniture needs.

I had gone to 6 different furniture stores in two days and didn't find what I was looking for. My daughter-in-law suggested trying your store in Shakopee and I'm so grateful that she did. I expected to find nothing again , and disinterested sales people , but fortunately for me your store had Tommy Ruhl ! He showed me immediately what was available that I might be interested in. When I wasn't certain on a color he suggested that I check out the pillows of the chairs and ottomans that I was considering. I didn't realize that was an option. What a great idea ! So I did exactly that , and when I got the pillows home it was obvious to me which one worked the best. I now have exactly what I was looking for being delivered this week. In the future , because of Tommy's excellence at his job, I will no longer wander from furniture store to furniture store , I will instead come direct to your store in Shakopee and ask for Tommy Ruhl ! Tana Schaeffer

Tommy R was so helpful and patient with us. My husband and I each had some very specific expectations for a new sectional and Tommy worked with us to review each option until we found the perfect fit! He was able to help us work through various financing options and we are excited to get our new sectional and ottoman very soon.

Got a great deal on a new set of living room furniture at the Shakopee store. Anthony was very helpful!

Kellie met me near the door when i entered your store. She introduced herself and asked if she could help me find something. I told her i was looking for things for my new appt.t when i moved ro Ankeny, Iowa. She asked if i would want them delivered there instead of my home here and move them 3 weeks later . Great idea for me. Did not know that i could have my choices delivered to my appt. In Ankeny. I proceeded to ask of what i wanted and she showed me what was available. I ended up purchasing all that i had in mind for my new appt. You mat look at the bill of sale and see what all i purchased. Kellir is a great salesperson with a gentle way. My thanks to her for heloing me with my choiced. She is an asset to your sales team. My thanks to her.

Easy to work with, got a nice dresser for my bed which I purchased awhile ago, so wonderful personality and people person.

Anthony is an amazing person with such a great customer sevices., he helped us select what we’re looking for.

Tommy did a nice job showing us options and was helpful in picking something out for our new house.

Tommy was great to work with no pressure to buy.

Tommy was Very helpful and creative to get us the sectional we wanted

Such an amazing day getting a couch! Tommy Ruhl was so helpful. He show us many options and we found the perfect one! Thank you

Came in not really knowing what to get, Tommy went above and beyond showing every option and even incorporating color coordination. In the end also helping me find the financing option I need, very satisfied will come again.

Tommy was very helpful and made sure we found a couch to fit our space

Tommy was very pleasant and informative of the products.

Thanks Tommy for a great experience. Very energetic and knowledgeable.

Very nice place, thanks Tommy for helping us out very professional and knowledgeable person.

We love our new sofa. There were some hiccups with the wrong pieces being delivered but it all ended up fine. Thanks Brandon for working with us

Very helpful, professional and

Best place to purchase good quality furniture

Loved the way Anthony helped us out & explained everything!

Tommy R. was incredibly helpful and knowledgeable, and we were able to find everything I needed to furnish my living room and dining area. I will definitely be back for any furnishings I may need in the future.

Anthony was very helpful and very knowledgeable. I will recommend his service to anyone seeking to buy furniture from a professional with integrity.

Tommy Ruhl is the best customer service in Ashley furniture

Tommy is great ,he go above and beyond to help his customers ♥️❤️😊 great customers service .

Brandon was a great help finding a new couch and furniture for my fiancé and I. Definitely ask for him if your in store at the Shakopee location.

Professional and friendly staff, explained the products well and purchasing was easy and prices were fair.

Amazing service! Tommy was very helpful with finding the right couch for my new apartment:)

Brandon was great! Super easy and found us exactly what we were looking for!

Brandon was exceedingly helpful. Very knowledgeable and directed me immediately to what I was looking for.

Super helpful and great customer service! Thank you! For your great work!

Great experience at Ashley!!! Tommy was very helpful. Not only helping with style, but also features appropriate for my place. It was a very pleasant experience!!!

Tommy was excellent.

Tommy did great with helping us with the purchase of our new couch!

Has a great experience. Anthony Etuko was our sales guy. Very patient and helpful. Smooth process with financing. Gave lots of options with colors and styles. Will shop again here.

Brandon H was very helpful. Went over everything in detail and answered all our questions.

Tommy Ruhl was so helpful finding what we were looking for. Thank you for the great service.

When buying a couch here, we were considering buying a warranty on our couch. The sales person said it would “literally cover everything, even if your kid took a knife to it, it would be covered”. So we decided to get it. We were simply moving it and a seam ripped on a cushion that does not detach, and they refused to cover it. I will never buy furniture from this company again.

Tommy was great! Helped us feel welcome at the store & helped us find our couch & coffee table!

I had a wonderful experience today at the Shakopee Ashley! Brandon was so very helpful! I was trying to match some chairs with a table I had picked out. He kindly offered to bring the chairs to the opposite side of the store so I could see what it would look like with the other table. I’ve been trying for quite awhile to find a dining table & chairs & I’m glad I drove to the Shakopee store. I appreciate good customer service & Brandon definitely is one of the good ones!

Anthony E had good customer service.made our trip welcoming and worked with us with what we were looking for.

Anthony E. provided a truly outstanding customer service experience. From the moment I walked in, he greeted me warmly and made me feel welcome. Not only was he attentive and responsive to my needs, but he also demonstrated a deep understanding of the products and services offered. Anthony went above and beyond to ensure that all my questions were answered, and he provided valuable recommendations tailored to my specific situation. His professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly recommend seeking out Anthony E. for any assistance you might need; his dedication to excellent service is unparalleled.

Went today to buy a table and couch. Super pushy sales guys who stalked us around the store. Mattress guy was even worse and told us what type of mattress we wanted and didn't listen to us on what we wanted. Went to check out on a table and the prices magically were higher then quoted and he lied about it he prices. Talked to a manager who didn't really care and we walked out with nothing but wasted our 3hrs.

Great customer service

Tommy was very very good and a fun and helpful guy. No pressure and let us look around. We found a set we love.

Tommy our sales guy was so helpful with payment and very nice I would buy here again

Tommy ruhl did a great job and help us out in selecting a new couch.

Tommy was very helpful and explained things clearly. He listened, researched, and then measured to help us find the right pieces for our new home.

My salesperson Tommy. Was fantastic. I went to 4 other stores and he was by far the best. I am so anxious to get my new sofa home. Thanks Tommy

Thank you for Tommy for the help! We were shown the store and all the options and ended up with the couch we wanted!

Very nice and friendly. Gave us an amazing deal!

Tommy Gave plenty of time and helped when needed, and was nice to work with.

Great experience!! Friendly, patient, and helpful.

great information and very patient and helpful. Tommy

Tommy was very helpful and was able to help us get what we wanted super quick.

Tommy was very helpful, knowledgeable, and efficient for our couch purchase.

Very helpful. Excellent customer service

Anthony helped my brother and I a couple weeks ago. We needed a lift chair for my dad asap. He was very friendly and helpful. The chair is being delivered this Wednesday. My dad is going to be thrilled. Thanks Anthony!

Anthony is very professional salesman. He is highly recommended if you want to purchase items.

Great assistance and friendly!

Shopping was simple and straightforward, I like their designs, and their flat shipping rate is great, but unfortunately I had some issues with their on store information vs. their delivery information. I was told in store that my order would arrive at my home on a specific day in two weeks. On the determined day I had radio silence from their shipping department and called them up. Turns out they actually would not have my order in store (let alone ship it to me) for an additional two to three weeks and they have no idea why I was told my order would arrive on the date I was given. I have no idea why this happened, but I am not particularly pleased about this delivery date discrepancy. Had I know I was going to wait this long I would have purchased my furniture elsewhere.

Tommy answer all our questions, he was clear and informative. He went beyond in helping us making the transition easy and fast.

Very nice store, incredible amount of inventory

Recently stopped in to look for a new couch and was happy to find exactly what I was looking for at a price that worked for me. I have purchased a decent amount of furniture from Ashely over the years, I have had quite honestly a very wide range of experiences with the products in terms of durability so I'm cautious to make sure what I get is well built. I'm happy to say in this case I truly believe that quality is up across the board, most every product I looked at seemed better built than the last time I was shopping for furniture, which was a welcome surprise. Anthony was very helpful in narrowing down what I was looking for and in getting the best price. Very knowledgable about the products and a great sense of humor!

Tommy saved me a ton of time and took good care of me!

Tommy helped us find our couch for our living room. Very personable and was knowledgeable.

Brandon was very helpful finding us the perfect couch.

Our sales person (Tommy) was very helpful in our search as we had certain requirements. We felt the selections were good. The whole process went very smooth.

Overpriced

Tommy was very motivated and jumped up first to help me! He is personable and a great asset to your store! Thank you.

Tommy was very helpful and respectful of us just wanting to browse

Tommy was extremely helpful! Great service.

My family and I came in today to purchase a new sofa, and had gracious help from Anthony E! He made sure to give us time to decide, offered assistance, provided great customer service. 10/10, I would definitely recommend to come here! Thank you Anthony for all your help!

Tommy R was very knowledgeable and helpful with helping us find a sectional for our new home.

The sales people were no hurry to sell anything

Anthony was refreshingly pleasant and patient, even though I walked in right at closing.

Anthony at Ashley Furniture was exceptionally helpful and knowledgeable about the products in the showroom. Thanks to his assistance, I found the perfect dining room table for my first home. Overall, it was a fantastic experience!

Very good help

Amazing experience. Tommy was very helpful and made our purchase smooth

Tommy was super helpful and nice.

Tommy Ruhl was super helpful and insightful! Had a great experience.

Tommy R. was a great salesman and helped me find what I was looking for and never pushed anything at me and showed all the options for what I was looking for.!! Thanks again Tommy!!

I recently visited the Ashley store in search of a new couch and had the pleasure of being assisted by a fantastic consultant Anthony E.Not only did he help us select the perfect piece for our home, but his positive attitude and expert guidance made the purchasing process a truly enjoyable experience. His patience and keen eye for detail ensured that we made a purchase we were confident and happy with. I highly recommend their service to anyone looking to buy quality furniture with the help of a friendly and professional staff member.

Tommy Ruhl was fantastic!!!

We had a great in-store experience with Tommy, he was very knowledgeable and helped us pick the perfect pieces for our new home.

Tommy was a great help to us!

Very satisfied with our purchase today! Tommy was very patient with us in showing us all of our options.

Tommy R was wonderful to work with!!!

Anthony E is incredibly helpful. He’s patient informative and really cares for his clients. Thank you so much Anthony :)

We had a great experience at Ashley. The sectional we decided on will be delivered in a week. Anthony E was super friendly and helpful.

Bree's excellent customer service was superb! She was very knowledgeable and I would recommend her to everyone!

Tommy was knowledgeable and personable. He made our shopping experience enjoyable. Thanks Tommy!!

Tommy helped us get the best couch on the planet. Hands. Down.

Tommy helped us today he was great! Super kind and was really helpful and we got a great couch!

made finding a new couch easy

Tommy has been really very helpful….i got my new couch there

Have always had great experiences at this location. Got a couch from Kyle in 2023 that has held up great and was very easy flat rate delivery. Went back for another couch and chair today, and Tommy was so helpful working through our picky preferences and designing our tight space. He showed us a few possibilities to think through and was an easy purchase. Will be back as we upgrade through our home.

Went there to buy a leather recliner. I don't know if I looked like a misfit or what. I saw at least 5 sales people all comfortably sitting or leaning up against furniture talking. I walked around looking for at least 15 minutes. Not once was I approached by one to see what I was looking for. I went to slumberland and bought a $1.700.00 recliner. Wake up Ashley.

Brandon helped us get our sectional for our new house and was very informational and walked us through the full process. He was awesome!

Tommy was very helpful in helping us fine our new furniture!!

They had a wonderful selection of chairs and I had a hard time deciding. The sales people were really helpful and the store was clean bright and open I would definitely recommend

Mr Wright was great to work with for our new mattress! Lots of experience!

Bradford made our experience really enjoyable and easy and he was wonderful to work with 😀

Tommy was very helpful and made everything easier for my family and I. He is the reason I’ll be coming back to Ashley for more furniture.

Fantastic person and highly recommended Kellie R. Takes extra care to understand us. She delivers solid deals. Great hospitality. Shows active listening skills—effective communication with customers.

We have been to all the furniture stores within a 30 mile radius of our home over the past month. We’ve researched and determined what we wanted, so walking into the Ashley store in Shakopee we had a good description of what we wanted to see. Brandon greeted us and listened to our story, what we wanted, etc. He led us to the set matching our requirements. We had a lot of questions, specifically about quality, configurations , etc. Brandon answered our questions honestly, he didn’t try upsell us or patronize us, he just listened and provided facts. We left our first visit to the store without buying anything, and Brandon was gracious and understanding about our need to further research. After a visit to slumberland to check out the lazy boy and flex steel options, we knew we wanted the Dunleith set at Ashley. We just ordered the furniture and it was a quick easy process. Thank you Brandon!

Bradford was wonderful helping us with our new mattress and adjustable base purchase! Thank you!!

We worked with Bradford on our mattress purchase. He was very patient as my husband and I were at the store for over 2.5 hours. Bradford took the time to get to know our sleeping patterns before sampling the different options. He explained all of the options and didn’t start us off with the most expensive options first. He did a great job explaining the differences between the mattresses and the benefits of each. He was very professional!

Great service!!

This was my best experience when it comes to shopping. Tommy really helped me find the perfect set up for my new home. Both me and my fiancé are extremely happy with his services. He gave us a lot of input and helped us figure out what vision would be the best for our new home. Glad I had him helping me. Even referred my brother to go to him. Great guy and hope he gets the recognition he deserves.

Tommy made everything very easy and was very helpful went above and beyond to make sure we got everything we needed!

Kyle was nothing short of amazing to work with! Would buy from Ashley and with work Kyle again!!!

Very good service from Tommy!

Brandon H. was amazing at the Shakopee store!! Thanks for the additional information that another Ashley store didn’t provide us.

Tommy was great.

Tommy was very helpful. He answered all our questions and helped us find the couch we wanted in the configuration we wanted.

Tommy was helpful and very kind! We found exactly what we were looking for! Highly recommended!

(Translated by Google) Excellent service from Tommy, I was very kind and detailed in the sale. (Original) Excelente atención de Tommy, fui muy amable y detallado en la venta.

Tommy was great, helped out a lot. At the end I was able to secure exactly what I wanted. Amazing customer service.

Mark was very helpful

Adam and Mark were fantastic at helping me with the warranty and replacing my living room furniture. 5 star service.

Wonderfully fast and accurate. I loved the experience with Tommy great and helpful.

Great service. Took the time to show us multiple options.

Tommy and Bree were very helpful at the Ashley in Shakopee.

Tommy was great!

Tommy was very helpful with our purchase! He gave us so many options and talked through the decision with us. We are so excited to come see him for a few Additional pieces. Thank you Tommy!

Brandon was great! Very helpful!

Brandon was very helpful, knowledgeable, and pleasant.

Kyle Edel was great! Very professional and knowledgeable about the items. Excellent customer service.

Super great experience working with Tommy! Very knowledgeable about all that’s available! Highly recommend working with him!

Samantha was wonderful to work with at the Shakopee Ashley store. She showed us many different options to choose between that fit our space and our budget. We will definitely be returning for our next purchase!!

Brandon was very professional, provided good information and answers all my questions. Gave me options to fit my needs.

Absolutely loved my experience at Ashley Furniture. Samantha was amazing to work with, no pressure & so helpful & knowledgeable! She made our day and experience a breeze!

Adam and Bree got me everything I needed! Very helpful, very friendly! I’ll have my new bedroom set next week!

Great service and support! Showed us exactly what we were looking for and helped make our decision for easier.

Kellie was professional, friendly and very helpful. She listened to what I was loolomh for and made great suggestions.

Tommy was very helpful!

Found the perfect couch here - Thanks Tommy R.! If you can work with him, I’d highly recommend it. He helped us find something with all our preferences, within our price range, and got us delivery for next day. It was a great & exciting experience!

Give Tommy R. a promotion! Tommy had great product knowledge and was able to help us narrow down a sectional with budget kept in mind! He walked us through the finance process and was able to get us through it quick and painless. Thanks Tommy! We will definitely be coming to him in the future for our furniture needs :)

Brandon H. was awesome, super knowledgeable and nonpushy. Would recommend him to anyone looking for a new mattress! Thanks, Brandon

Had a great shopping experience with Tommy!

(Translated by Google) Excellent experience with the attention, we have found the perfect furniture for our new home😍 (Original) Excelente experiencia con la atención , hemos encontrado los muebles perfectos para nuestro nuevo hogar😍

Bradford was fantastic. Extremely knowledgeable and not pushy at all. I’d recommend him to anyone. We couldn’t be happier.

Tommy, is a great guy who helped me find what I was looking for in the store. He's a great person and has an excellent understanding. I will recommend Ashley Furniture.

Best experience great guy

Thank you Krystle for the excellent customer service! We just got our couch last week and we are absolutely thrilled! Top notch service, delivery and quality of products. Highly recommend this location of Ashley Furniture!

Absolutely thrilled with my purchase from Samantha! Her expertise and guidance in helping me find the perfect TV stand were unparalleled. The quality of the stand is exceptional, and it fits perfectly in my living room, adding both style and functionality to the space. Samantha's professionalism and commitment to customer satisfaction truly shine through. I highly recommend her services to anyone in need of furniture expertise. Thank you, Samantha, for making my shopping experience enjoyable and stress-free!"

Kellie was great to work with! Super easy process.

Thank you Adam for helping me out today and getting what I was looking didn’t waste my time to me with. Really liked this site in shakopee Thank you

Great experience. Samantha was very helpful and kind. She helped us find a great couch and get it ordered quickly and efficiently.

Good experience here! We went in to browse furniture and mattresses, got a lot of good info on the main brands of mattresses and then got left alone to discuss our options. It was a good balance of giving us our options/helping and letting us browse/decide on our own. Would go back for more furniture in the future as of now

Tommy was fantastic to work with, very knowledgeable!

Chris was very helpful!

I went in to get a budget mattress. Lee Wright took us through all of our options very clearly detailing the pros and cons of each mattress. After we had laid down on a couple Lee gave my fiancé and I ample alone time to discuss. A mattress is not a small purchase, and it’s nice to not feel pressured into buying one. We selected a mattress that fit nicely within our price range. Easy and painless experience, while I hope to not need another mattress for a while, when I do I will return

We worked with Kyle for the second time in 2 years. He is great! Very friendly, honest and knowledgeable. Would highly recommend Ashley furniture!!

Adam is very nice person to work with.

Adam is great to work with. Amazing with great customer service experience.

Bradford was excellent to work with! He gave wonderful recommendations and took the time to understand our needs and desires for a mattress.

Tommy was very friendly, very fast and efficient as he understood my needs and made me feel confident I was getting the best deal possible.

Great service and selection! We will go back!

Krystle was awesome to work with from the beginning! She was super nice and welcoming. Walked us through the whole process and answered every question we had. We got our first couch and will for sure be back for more!

Kyle was super helpful when we were looking for a new sofa. He found it for us. He was kind snd very knowledgeable. He needs recognition. He was outstanding!! 5 stars for his service *****

Krystle was a huge help with finding the right couch for my girlfriend and I. She helped us right away with no hesitation and always checked in with us. She was kind and helpful.

Great service

Brandon was an excellent sales guy very helpful and very knowledgeable.

Kellie and Brandon so helpful. Gave us options and then gave us space will we looked. Came back when ever we had questions. Also looked to help us get the best deal. Very good experience.

Tommy was super helpful, and not over bearing. He was available to answer questions and helped us make the right decision.

We had a very good experience at the Shakopee store. We furnished a full room with a very helpful sales person. Prices, cleanliness and staff were all excellent.

Brandon was knowledgeable and concise!

Furnished our new house in one sitting.

Bree Kinney was a terribly rude person. She had a condescending tone while talking to me. I never expected a salesperson to talk to a customer like this. When I asked a simple question she would reply with an evasive response which didn’t make sense since she worked there. I felt very unwelcome there as I am a customer who regularly buys from this location.

I had a great experience with Kellie who has been really helpful.

Brandon was awesome! Great experience!!

I would like to take a moment, while still sitting in front of Ashley furniture store off high way 169. I have never met a home furnishing consultant like Kyle E. You are the man! We had really good conversations while I purchased my sister something special. I thank you very much: for all that you do. I’m still smiling you are very professional and fun. I enjoy my purchase today and thank you. Go see Kyle E everyone, and if there’s more then one look at his name tag and make sure you see an L at the end. It was a pleasure.

Chris E was great! Very patient with our indecisiveness and made things super easy and seamless. Thank you Chris! We will definitely be back when we need to furnish the next room in our new house!

Bradford was phenomenal to work with! There are so many different types of mattresses, and he really helped break down the pros and cons of each and helped me get a great deal on a new mattress. Would absolutely recommend Bradford to everyone!

Great to work with!

Brandon was helpful, funny, and not pushy at all. Great experience!

We shopped at the Shakopee store and Tommy was patient and did a great job finding us what we wanted.

Tommy helped us out a lot and made our buying process smooth

Best service provided by Brandon H,nice guy.

Kyle E was awesome... Very helpful and personable. Thanks for all your help and conversation.

We purchased a outdoor patio set from Alvon Carter and he did a great job. Very low pressure sales guy and helped us find a great deal.

Today during my visit to Ashely, I had the opportunity to be attended to by Tommy, his attention was excellent, very kind person!!! Thank youuuuuu

Very friendly, no pressure sales, and affordable prices. Kelly was great!

Tommy was very helpful and expedited my order same day

Brandon did a great job super knowledgeable and no high pressure. I appreciate his sales approach.

Worked Chris Edel, he was extremely helpful and worked with us on everything we needed. The furniture we ordered was top notch.

Tommy was very attentive and helpful.

Tommy Ruhl at the Shakopee Minnesota Ashley Furniture did a very, excellent, and comprehensive job answering all questions and helping point to the furniture set that made the most sense for me. Same sentences above apply to Bradford Wright in the mattress department.

Kyle E J was very helpful. He is very professional and knowledgeable. He explained everything very well.

Tommy was Very Helpful & Knowledgeable ! Answered every question , showed Alot of options. Had a Good answer for every question .

Brandon was very helpful and answered all our questions. Great Guy!!

Brandon was very helpful and was mot overbearing.

KELLIE at Ashley Furniture in Shakopee was a great sales woman. She was not pushy, seemed very honest and easy going. Thanks Kellie!!!

Kellie was excellent and very helpful. Made it a good experience

Update - she was great at the point of sale. When the order was delivered and defective she sent me a phone number to call. No more - no less. That was very disappointing….. Krystle C in Shakopee was super helpful and zero pressure

Brandon did an amazing job pointing us in the right direction!

Very clean. Nice sales people. Bradford in mattresses very knowledgeable.

Kyle was very helpful, pleasant, and easy to work with. Great experience!

Very nice selection, great prices, and friendly customer service.

Brandon Hoium helped us find a Matress. He was very patient and answered TONS of questions for us. Brandon was so knowledgeable about beds and sleep issues. He called another store for us to figure out getting us a pillow asap for our son! Great service with no pressure! If you need a Matress- call Brandon!

Bradford was very helpful, kind and efficient in helping us find our new mattress! He was very thorough and detailed in explaining each different type of mattress to us. Highly recommend! :)

Bradford did an amazing job of helping us find a mattress. He is very knowledgeable and extremely helpful. I would definitely recommend people to him if the need a mattress.

Krystle Cody was amazing! She was knowledgeable with everything in the store and made getting a new bedroom set enjoyable.

Great selection, fair prices, friendly staff. Brandon helped us find 5+ options in our budget and was patient while we figured out exactly what we wanted. We will definitely be coming back to find furniture for finishing our basement.

Brandon H

Krystle Cody was AMAZING! She was quick to catch us right at the door and help us with our wants and needs for our new home furniture! Thank you!

Brandon

What a Wonderful experience!!! This was my first time ( but not last time ) shopping for furnishings in a wheelchair... My sales/ customer support person, KRYSTAL, treated me with respect, and immediately saw past my wheelchair, and saw ME. I cannot stress how important this was / is. She helped me locate sofas that matched the style i described, and we found the perfect match for my new apartment! Even the color selection was great for my carpeting.. The guys who delivered my loveseat arrived in timeframe promised, and were cheerful and also very careful of doorways, etc. All around GREAT experience! Thank you!

Mark was a delight to work with! They have a huge selection with prices you can't beat.

Salesman was very knowledgeable of the various mattresses. He asked questions to help us understand our needs and to be able to match us with our perfect mattress. No hard sell. We were very comfortable working with him.

Tommy super helpful in our decision on what couch set up was best for our space. Ideas on what other pieces would go with it. Didn’t have to wait either for help. Highly highly recommend Ashley and Tommy R.

Kellie did a phenomenal job showing us around the store! She was very knowledgeable and patient as we made our decision.

We had a good experience buying new living room pieces! Tommy was helpful and friendly.

I recently had the pleasure of visiting Ashley furniture and was fortunate enough to receive outstanding assistance from Samantha. From the moment I stepped into the store, Samantha's warm demeanor and extensive knowledge made my furniture shopping experience truly delightful. Samantha effortlessly guided me through the various types of furniture and features, patiently addressing all of my questions and concerns. Her expertise not only helped me understand the different options available but also enabled me to make informed decisions tailored to my needs and preferences. What truly stood out was Samantha's exceptional customer service. Not only was she incredibly sweet and approachable, but she also provided me with ample time to explore the showroom and compare prices without feeling rushed. Her genuine willingness to assist me every step of the way made me feel valued as a customer. Thanks to Samantha's dedication and professionalism, I left the store feeling confident in my purchases and grateful for the joyful shopping experience she provided. I highly recommend Ashley furniture to anyone in search of quality furniture and unparalleled customer service. Thank you again Samantha

A++ service

Kellie helped us pick the PERFECT dining table for our family after literally months of searching. She was authentic, helpful, honest, and supportive. Very refreshing after being to multiple stores and feeling either ignored or hustled at different places. Thanks Kellie, I'm writing this from my new dining table that I love.

Bradford was wonderful to deal with, he answer all our questions. It was great to deal with Bradford. Thanks you Bradford!

Brandon is a rock star!

Brandon was great help to us in purchasing a new bedroom set, very friendly and did not hover or pressure us. Bradford helped us the previous day in purchasing a new mattress. He was very knowledgeable and took time explaining things to us.

Tommy was very thorough knowledgeable, knew exactly what we were looking for. Got through the whole process very efficiently. Loved the experience thanks Tommy!

Tommy helped us find just what were looking for and was extremely patient

Tommy R fantastic

Awesome experience, Mark was great!

Chris and Brandon were great and got me everything I needed at a great price.

Samantha was awesome with helping us find a couch! Very kind and thourough with her work ethics. There was no pressure in buying anything and we were given space and time to really think about the pieces that we liked.

Had an absolutely amazing experience!! 100% recommend!!

Great experience, Tommy was very helpful and got us squared away with a new bed frame and night stands.

Tommy Ruhl helped us out, he did a great job!

Awesome!! Found exactly what we needed.

Brandon was helpful and efficient! Great experience!

Brandon Hoium was amazing. So easy to order new love ❤️ seat! Great experience 👍.

We worked with Kellie R. She was awesome to work with and helped us decided.

Tommy was polite and very helpful!!!

Had a very good experience furniture shopping today. Tommy was very helpful in providing all the needed information before purchasing the sectional we have been looking for. Would recommend to anyone!

Brandon was very helpful and told us exactly where we could find what we needed without being overbearing which we really appreciated.

Found the right couch at the right price point, our sales guy Tommy Ruhl was highly knowledgeable, and gave us a couple great ideas... we actually got out under budget. We will be back.

Samantha was amazing , very patient and informative.

Krystle helped me with my purchase of a recliner. Very happy with how it went and she was very helpful and knowledgeable. Would definitely recommend!

Great Experience.

Brandon was very helpful would recommend him to anyone thanks Brandon

We first purchased a living room set and after it was delivered and we used it for a couple of weeks we decided it was very uncomfortable. I called Brandon back to let him know and he made it very easy for us to return and get new furniture. I was very pleased with service. Their delivery drivers are also very professional and genuinely nice people. Great job Ashley!

Tommy was great help.

Brandon Hoium in the Shakopee store was very helpful and always able to answer my questions. It was a good experience shopping there.

Tommy his is helping

Tommy Ruhl was very helpful. I truly appreciate the extra mile he took to help me make the best decision for my family. Highly recommend. He found me the perfect bedroom set and suggested awesome additions.

(Translated by Google) Very bad experience with the insurance, and with my armchairs, they have come unstitched twice and they have not been repaired since December 28 when they were taken away. (Original) Muy mala experiencia con la aseguranza, y con mis sillones, se an descosido dos veces y no los an compuesto desde el 28 de diciembre que se los llevaron.

Great selection and the sales staff was very helpful.

We need a new couch for the basement and found this beautiful one. It will fit perfectly in our space.

Stopped in the MN location to see if they had two End tables in stock. They did-in their clearance area which was great. The young man helping us kept saying it was an 'older style that people just don't buy anymore'. That was the only thing that didn't seem very professional.

Ashley was a great experience. They let us shop as we wished without pressure or needing to personally show us everything (which we appreciated). They were conveniently and readily available when we had narrowed down some choices. We connected with Brandon and he knocked it out of the park, he educated us on options, availability, warranty and took some measurements for us. He was knowledge and his no pressure sales approach was perfect.

Bradford in the mattress department was so knowledgeable and helped us know what to look for in a mattress. Would recommend 100%

Good place to get your furniture, but when asked to put a protection insurance on your furniture. I recommend DON'T. The protection insurance is for 5yrs . You don't get your money back, you get store credit. Ashley furniture doesn't remind you about your insurance after 5yrs is over and you didn't use it. Who remembers this, Ashley furniture expects us to remember that we have insurance on our furniture. I forgot about the protection insurance on my furniture I bought from, and I lost my money. It's 5yrs who I this, if they don't remind you about this. DON'T PUT INSURANCE ON YOUR FURNITURE if you know you won't use it.

Welcomed immediately. Shown several sofas. As soon as I asked about recycling my old sofa, I was told I was on my own. Sales person left. I was in the store for at least another 1/2 - 3/4 hr. I looked at several more sofas.

Great selection!

As soon as I walked in the store Kyle was so nice and attentive. I seen multiple people standing around but he was the only person who walked up and offered assistance. He was so nice and made my visit very amazing! I will definitely come back and make sure to find Kyle every time. I’m so grateful we still have amazing people who are still out here and willing to help out!

Brandon from Ashley was very helpful as we looked for a kitchen room dining set. Would recommend anyone to go to him!

Great experience with helpful and knowledgable staff. We got the opportunity to work with Brandon H., and the entire processnof finding what we wanted through paying for it, was seamless.

If you are looking for a new mattress you owe it to yourself to go talk to Bradford Wright. This man knows his stuff and will help guide you towards the best mattress for your sleep style. Highly recommended.

They have a great selection of chairs, tables, and beds. But they don't have a very good selection of waterbeds or beds that are shaped like race cars.

This was an easy and fast experience. Can in first to just look and was never bothered by sales person. Just kept checking in. Came back a few weeks later to purchase items we liked and it took 30 minutes to complete order. Brandon Hoium was super helpful and knowledgeable. Thanks for the great experience.

We came in today to look for a couch and Kellie was the person that helped us. She was so patient with us because we took a very long time, she was extremely nice and friendly. It was a nice time for us. Thank you, Kellie for helping us!

Brandon was wonderful! He was willing to work with us. Knowledgeable!!!

What a great experience! From the time we walked in Brandon took care of us. Found out our needs and wants. He steered us in the direction, educated us on a range of beds, stated pros and cons etc. Gave us time alone try them out and followed up on us. Same thing with livingroom furniture. Long story short, we walked away purchasing both items we walked in looking for. We had been shopping around at other furniture stores. Should of started here. Next time, it will be easy. We won't need to shop around. Ashley Furniture and Brandon for the win. Oh, also the scheduled delivery was a breeze. Kept us updated throughout the day and delivery was on time. More than satisfied with our whole experience! Highly recommend.

Money Money Money

If you need to find some great mattresses visit this store. Great products ranging from Tempur, Stearns and Sealy!!

Well, I'm extremely pleased to say my 2 hrs spent at Ashley were a HUGE SUCCESS tonight, all thanks to Bradford!!! He is the mattress guru to be sure! 😁 10/10 highly recommend! He explained everything a person could need to know when in search of a solid, restful night's sleep. Plus, he answered every single question I had and even ones I didn't think of. Lol! I was amazed how he knew what bed and "support" my body actually needed vs what I was thinking it needed. I thought it needed softer but actually a step up in firmness was just the ticket to have me feeling like Goldilocks in a mattress that was "jusssst right"! I'm excited for Oct 4th when my new Tempur Pedic Pro Adapt Queen mattress w/ adjustable frame will be delivered and set-up. Bradford really went above and beyond for me in more ways then I could list here. I will say that his customer service skills are out of this world, he's a pleasure to work with, he sends customers away with his personal number in case of issues, plus when it comes to price he does his utmost to give you the best deal possible. Trust me, if you're searching for a mattress and headed to Ashley, definitely ask for Bradford!! You won't be sorry! 😁😁😁

Kellie Roche was great! Gave us our space to look around until we were ready to purchase. Kellie if you see this I do apologize if I was grumpy :( I do sales as well and had a looong day before we came in!

Very pricey

Beautiful selections for the home

The gentleman who helped me with my purchases, Bradford was knowledgeable and articulate. He made the purchase of a couple of mattresses very easy. I wished that I hadn’t bothered to visit 5 other mattress stores because in the end I came back to Ashley simply because of the quality of the service I received. The next furniture purchase I make I will start at Ashley first and skip all the other time wasters. My experience here was awesome.

There is no Labor Day discount.

Adam was a great help in store- answering questions and having a great knowledge of product. Then, Kelly was fantastic when ordering over the phone once we made our decision. Speedy and easy ordering process and ensured we had all of the information we needed. Haven't had the delivery experience yet but the purchasing experience was great because of these two!

Mark was helpful and kind. He showed me a few couches that fit the style I was looking for. I appreciate his knowledge and professional personality

Logan at the Shakopee, MN location was AMAZING! He was friendly, knowledgeable and set me up with beautiful furniture and I could not have asked for a better experience. I went to Ashley originally for a sofa replacement and Logan helped me pick out a sofa and a table set. I would highly recommend going to speak with Logan for all your furniture needs.

2nd UPDATE: It is now August 8th (19 days since I sent my information for them to contact me) and I STILL have not received a phone call, email or text regarding this issue. UPDATE: Ashley Furniture responded to my review 7 days ago asking for me to email them my phone number so they could contact me. I still have not received an email response or a phone call! This is absolutely ridiculous! The customer service is horrendous! Terrible customer service and delivery team. They would not deliver the couch originally because they said that it wouldn't fit. I was hung up on twice. My phone calls were ignored until I dialed *67 to block my number. They wanted me to pay for 3 delivery fees. The assistant manager said she completely forgot about my delivery and did not even schedule it. Then she forgot to refund me the original delivery fee when the couch was not delivered. And now this 3rd delivery they ruined my door, door frame and wall because they came in with the widest part first and the feet on. And ar arguing that because there was already damage caused to the door that they absolutely did not do this. I was standing there watching them damage the door.

I got a nice couch and it’s comfortable check the video out Ashley furniture store

Bradford Wright in their sleep/ bed department is extremely skillful and knowledgeable with beds. Out of the 10 sleeping specialist/ salesman ive dealt with he was by far the best. Very trustworthy as well. His demonstrations were very effective at showing the points he had to make.

Very bad post sales service, many of ky furnitures which I bought from there got distorted for some top part pealed off and when I complained they sent someone to check and that guy reported as were and tare that was with in 8-9 months of when we bought, it was a terrible experience. We spent a lot to set up our new house from here and did not get any support later. Will not buy any furniture ever.

Wonderful customer service!

They set up delivery and set up for my bed but sent the guy with some of the pieces and not all so they couldn't put the bed together so I asked where are the other pieces (mind you I ordered them 3 weeks ago) the other one was just going on the truck that day so I waited a few days and was told I had to go pick it up so I go pick it up and it's the wrong piece so I will be calling as much as they change for furniture the quality should be better and service should be too! I was given a refund for the problem about set up so I just put the bed together myself because I would have to wait just to get it put together doesn't work for me

Great deals and great service!

Went to this location to furnish my new home. Brandon helped me find everything I was looking for while staying within my budget. Highly recommend this location and had a 10/10 experience.

Sales staff were very professional! They are patient but also efficient. Thanks for all your help!

Tommy was super great to work with today! We had something very specific in mind for a dining table when it came to size and color. He helped us find the best dining set for our space and we couldn’t be happier with our purchase! Thanks Tommy!

Tommy was fantastic with helping us find the perfect kitchen table for our new home. Make him a manager now, this man knows what he’s doing.

The store is huge with an adjacent Furniture mart. I moved to a new home and was looking for a new living room set. There is lot of variety. The prices are on the higher side. The staff is nice, ready to help all the time.

They have beds with drawers ans a very helpful staff.

Tommy was amazing! He knew exactly what we were looking for and allowed us to shop comfortably. He also shared his insight & offered us to give us multiple price points depending on our sofa modular preference. Super helpful- made our trip stress free & also has a great attitude!! If you stop by the store, ask for Tommy. He knows his stuff!

Bought an adjustable bed from 8 years bought the 10-year warranty between them and the adjustable bed company still haven't been able to get a replacement because they can't fix it. Very frustrating

Tommy was awesome helping my fiancé and I find a couch that fit with our houses specific dimensions and budget!

Great experience, friendly, and helpful. Love my new couch!

They had a good sale going on found a good deal!

It seems unbelievable that such a renowned company that sells its products at such high prices can have customers so uninformed after spending 25 days waiting for the bedroom set, they don't send me the bed because there aren't any and they never called to ask if the bed is still missing. I wanted the rest. I wonder why I want the room set without a bed, what they should pay me today at work because I couldn't go to wait for the purchase and tomorrow I won't be able to work either because according to them they come looking for them I still don't believe anything after having provided such poor service. If this company continues to defraud customers, their sales will disappear.

Tommy and Les were phenomenal! They were both very knowledgeable and friendly throughout my entire process of picking out a bedroom set and mattress. I would come back to both of them again!

Logan was very patient with us. He helped us choose a new sectional. It was a super fun, easy process! Especially since we hadn’t purchased furniture in many years!

My husband and I have been to multiple furniture stores looking to furnish our new home and we could not be more happy to of done business with Tommy R. We found what we were looking for and more. He was so genuine, gave us his professional opinion, and was not pushy at all. I could not recommend him more.

Went in for a new couch and found one we wanted on the first stop! Guy N. helped us with an efficient checkout and warranty and found answers to all of delivery information questions! He was also very kind despite the fact that we literally checked out at closing time.

Great sales team, very helpful

Tommy was excellent to work with! He was very focused on helping us find exactly what it is that we need without being pushy. It was refreshing to work with a sales person who actually knew all of the rules and regulations and was able to give us direct answers. Highly appreciated his service and we will be returning.

Brandon was very knowledgeable and helpful!

Brandon was super easy to deal with. Quick and easy transaction. We have purchased multiple items from Ashley Furniture and we have been very happy.

Great staff!

Couldn’t be more pleased - Logan helped us pick out all of our furniture and he was very nice and knowledgeable about it. Really happy we got everything at the price point we were looking for and we were happy to get the protection plan. Thank you so much Logan!

Brandon was phenomenal to work with. He was professional, courteous, and knowledgeable of the products. In addition to the customer service, Brandon was able to us the right couch and ottoman that we looking for at a great price.

My boyfriend and I highly recommend working with Brandon! He was extremely knowledgeable and attentive to what we were looking for. One thing that stood out to us was that Brandon listened to what we had as a budget and showed us pieces that were within that budget rather than some sales professionals wanting to sell the most expensive pieces of furniture. We had a great experience and enjoyed working with Brandon!

Shout out to our fantastic home furnishing consultant, Kellie Roche. She was great from the moment we started talking with her. She was knowledgeable, attentive and knew her stuff. Never any pressure and very willing to help answer all of our questions. Really excited about the sofa and loveseat we bought. Thank you Kellie.

Tommy R was excellent. He quickly offered to assist my son and I, directed us toward what we were looking for, and checked in with us. When I came back the next day, I asked to work with him and he was super helpful processing my purchases.

KC treated us very nicely and answered any questions we had. My partner and I were perusing the store for couches for about 10 minutes, when KC approached and asked if we'd been helped yet. He seemed surprised that we hadn't been! He made the buying process easy and broke down the different services and options with our best interest in mind. Pleased overall.

Helpful and friendly sales person.

My husband and I walked in today looking for some furniture in order to furnish our new home. We’d looked at a few places and couldn’t find anything we were super in love with. We met Tommy at this location and he was super helpful with suggestions and finding the perfect furnishings we wanted. We got super lucky because everything we wanted was in stock as well so there wasn’t any extra waiting time for us. Definitely will be coming back here in the future for other things :)

Logan was SO incredibly helpful really went the extra mile and had to do some major research to hunt down a specific Bed I was looking for!!! I'm very grateful!! And looking forward to the delivery . Thank You Logan!!!

Kellie was really helpful and made the couch shopping process so easy! Made sure we were informed of all the warranty options and just in general was great to work with

It was a great experience we were assisted by Tommy Ruhl nd he was extremely helpful and kind.

Shout out to Victor for helping my husband and I find a bed we could both agree upon. We came into the store several times over the course of a week to test out several mattresses and work with Victor, who was not only knowledgeable about the merchandise but a great sales associate to work with. He remembered our names, our children, which mattresses we liked/didn’t, what side of the bed we slept on, etc. He made what we were finding a complicated and overwhelming purchase at other stores fun and easy. I could go on and on saying great things about how easy it was to work with Victor! My only “negative” comment about our time spent in Ashley was when we came in the 3rd time and Victor was wearing a lab coat…. Apparently it was a sleep doctor coat. It came off very gimmicky and we joked about it, but honestly I’m glad he wasn’t wearing it the first time I was in the store as it may have turned me off from doing business. He was very knowledgeable, but the coat made him seem like a joke. The bed purchase was a lot of money - I’m not sure I would have felt comfortable moving forward with that with someone I didn’t feel like I could trust in a “Halloween costume”. He is not an actual doctor - he shouldn’t be an a doctor’s coat.

Amazing store. It was great experience and Tommy Ruhl just perfectly helped in every details that I needed. He understood my need with my budget and showed me the right options. Pretty impressive and an amazing customer experience. For him it’s definitely a 5star

Logan was an absolute delight to work with. He was very helpful and took the time to explain pricing, delivery and even gave us feedback on all furniture we looked at.

The guardian protection policies are a joke. I put a claim in almost a year ago and the guardian company keeps jacking me around. Ashley furniture endorses these guardian policies which are not truly helpful at all. I had a spill on my couch cushion and was like ohh it’s all good I paid 99$ in case of accidents. I put a claim in. They have to send a “technician” out to investigate this. They say it’s schedule but no one shows up. Then another time they can’t find a technician for our area. I try to talk to someone on the phone and have been on hold for over 30 min. And still no call back or anyone answers. I hope this review will reach another customer to save them from WASTING their money on the guardian protection policy which means nothing it’s just throwing money away.

Thanks Logan, appreciate it.

The furniture is fantastic and the service was phenomenal. Thanks to Logan for the excellent experience!

KC at the Shakopee Store was a great guy. He was very professional, friendly and supportive. He listened and gave us options. He attended to us very nicely. Way to go KC!

Awesome sales and support people, kind, patient and very insightful. Highly Recommend!

Had a great experience at Ashley Furniture in Shakopee. If you need something make sure you go and see Kelly. Kelly greeted us right away and allowed us time to walk around but would check in to see how we were doing. Great personality, easy going and very helpful in finding what we were looking for. Love everything we got.

Logan was patient/great answering all of our questions! Cannot wait to receive our new sectional.

The prices of furniture is outrageous! It might not be Ashley's fault but I wonder why the prices of even the Clearance has you grasping for air! This is a humungous location with about three brands under one roof. You can find parking really easy, close to the door. They have about three entrances, I haven't experienced this location in its busy time/season but I would assume you're free from a packed parking lot. You can find a variety of items here, leather, and any other items you might think of. Staff weren't around, not sure why but its a huge location so they could've been on the other side of the store. I don't know much about their deals or shipping but hopefully it helps with the prices being sky high! LOL. I'll return to see if I can learn more.

Could not be less pleased — Logan was our salesperson and mislead us completely on how long it would take to receive our furniture. He told us 12/2 (already a long time but we were happy to wait). We had trouble with the few pieces that they had in stock (he didn’t actually schedule delivery when he told me he did). We left a message at the store for him to call us when furniture never shows up and he never did. It simply appeared at one point. Now he still won’t call us back and our order has been pushed back MONTHS. I would not have bought it if I’d known that would happen and the customer service rep said that he should t have misled us because all of these time frames are estimates. She then told us it would be just a few more weeks. UPDATE: I finally heard back from Logan who told us the furniture would be 3 months late (later than customer service even said) and does not have any kind of discount or any way of making this less stupid. Basically he said we’re out of luck. Would never do business here again. Bought furniture from Becker two weeks ago and received them all already with great service and prices.

Tons of different styles of furniture, clean and prices for every pocket.

It's an awesome place to buy furniture for your house. Great prices!

I’ve been buying from Ashley Furniture for years. I recently had an excellent experience by Kellie at the Shakopee location. She was very attentive and asked the right questions. Kellie was very knowledgeable and cleared an issue I was having for 2 months. I highly recommend Kellie to work with, she’s easy to work with and helps as much as she can.

Since I called before I went there, the salesman knew exactly what I needed. I was able to try a couple of items and be on my way in about 15 minutes.

They sell junk product and ever worse warranties. The recliner I got from them has squeaked from month two. The table scratches if you barely touch it. The sectional frame just started to fail in the middle because there isn’t enough support and it’s only two years old. When I reached out to guardsman about my warranty that I bought and was told covered everything except the rocking mechanism in the chair they rejected both the frame issues and a tear in the tables cushions saying neither was covered. I am not sure what is covered but I will never buy anything with guardsman’s name on it or Ashley furniture

Great service with Logan

Logan was a huge help with our couch purchase. Couldn’t have asked for a better experience! Thank you!!!

Brandon was great!