Ashley Store Woodbury, MN

Good prices and selections. Staff weren't the most helpful and provided some incorrect information. The sign on the item I was interested in had different information on the front and back, making it hard to figure out what came with the product. I would still return for future purchases.

Wonderful guy, took time to make sure we understood everything and even told a few good jokes!

Loved my experience. Jerry Hinks did a very good job at selling us an adjustable frame.

We hit at least 5 furniture stores in search of a new couch during Black Friday and our final stop was Ashley! Elizabeth cheerfully guided us since the moment we walked in till we signed the papers for our couch! She was so knowledgeable and personable. It was a fun, informative, and easy process - this is coming from someone who has never made a big furniture purchase before! One thing that we appreciated from her was that she allowed us to talk to each other multiple times before making this big purchase. It wasn’t rushed or forced at all. It was evident that she genuinely wanted to help us. Couldn’t have asked for a better experience here!

Cristina and John everything went well,, thank you

We’ve been purchasing from Ashley Furniture for years. Always receive great customer service and love our purchases. We had the pleasure of working with Christina with our most recent purchase and she was absolutely wonderful! Never felt pressure to make a purchase, she provided us with great information and options, and was a delight to work with!

Jerry Hinks was very helpful and easy-going

Jerry took great care of us when we decided to buy a mattress. Thanks, Jerry!

I would give this location a 1 star. Horrible products, along with horrible customer service.

Jerry was speedy and extremely helpful. Was able to find what I wanted and take it home. Will definitely come to him in the future

Jerry Hinks was very personable and knowledgeable in the mattress department.

Jerry H was outstanding in helping us find a new mattress

Jerry H was great to work with and very thorough! Not post!

Sales staff were pleasant and helpful. Gabriel H. allowed space to browse and try out sofas. He was also amusing and engaging in our interactions.

Millisa Pedersen at Ashley Woodbury was AMAZING. My husband is building our dinner table and we were looking for our dining chairs so they need to match the wood color we selected. Millisa was patient, showed us many options and later started helping us put together our living room furniture. Thank you Millisa for all your help!

Great service. Incredibly helpful after a poor experience with another store. Thank you christina and susan

We walked around with Gabriel, as he showed us different beds. He was awesome, very informative. He was very much about what’s best for us, highly recommend you ask for him.

Noah was super helpful with all my questions after I left the store. I appreciated that he wasn’t pushy at all and once I was ready to make a purchase he had everything all set to go!

Gabriel Hilmar, he went above and beyond to help us . They have a seven day return policy. Gabriel facilitated the return and we picked something else. He was there for us every step of the way.

You guys Jerry hinks & Christina coad wonderful hospitality and respectful family ! I like too thank you so much!

We had a great experience selecting our new loveseat here. We were greeted by Gabriel who was delightful to talk to, and Jonathan helped us find exactly what we were looking for without any fuss or difficulty.

Noah provided excellent customer service and was very knowledgeable and patient. He assisted us in finding a bed set, mattress, and couch. Very satisfied.

Jerry was awesome - he made buying a new Tempurpedic bed informative and fun. Would highly recommend!

Jerry was very knowledgeable and a pleasure to work with when we purchased a new mattress. Highly recommend.

Gabriel was great to work with. Very knowledgeable

Jerry helped us purchase a new mattress! He was super nice and funny! Extremely helpful in the process and made it easy! 10/10 would recommend!

Jerry was AWESOME! Made buying a mattress a wonderful experience.

Jerry was a great help today! Found what we were looking for, plus had a few laughs! Great experience!

Jerry did a wonderful job helping us find our perfect mattress! He was very knowledgeable and courteous!

We walked in at 7:30pm to buy a recliner, and Gabriel H. stayed to help us (until 9pm). We ended up with a recliner, a new beautiful bedroom set, and a gorgeous picture for our living room. He is someone we will return to purchase with. Gold standard! Thank you Gabriel!

We stopped in just to take a look at a few items. We ended up making several purchases. The staff was excellent. Jerry Hinks was fantastic. He was very knowledgeable on all of the products and answered any question we had. Jerry was great with our children too. Sincerely, thank you for this. Sometimes it is hard to get certain things done with the kids in tow, and it is appreciated when others understand that and have positive interactions. Susan the store manager helped us to finalize our purchases and delivery and was great to work with.

Jerry was great helping us find a new mattress!

Jerry was very helpful and friendly. Ashley Furniture's prices were top notch.

Jerry Hinks was so helpful. Second purchase with Jerry and he is so kind and knowledgeable!

Jerry is awesome

We bought 3 bar stools. The first one was defective. Tried to return them in person. Was told i had to do it online. Online was told to send photos. Did this and was told we could send back with shipping at our expense. Replied that we did not want to pay shipping on a defective item and did not want to keep the other two as we were not satisfied with the quality of the stools. We were credited for one defective stools and stuck with two that are substandard. Very disappointed with Ashley’s customer service. Would not recommend shopping with them. Terribly disappointing

John is the sweetest and most helpful! He was very patient and went through all our options with us and didn't try to oversell us. He just wanted us to find what was right for us

We purchased a sectional from Darrell & Christina and had a great experience at the Woodbury location. They were both very professional & knowledgeable. Easiest purchase & delivery!

Over sell, under deliver. Was told the couch and loveseat would be delivered in 2-3 weeks. Took nearly 3 months. They had a promotion at the time for 2 insulated mugs with purchase. Was supposed to get an email for the mugs. Checked email and junk mail daily, nothing. Called today to find out what the status was and talked to a few different people and got transferred numerous times. Finally, was told a manager would look into it and call me back.

Jerry hinks was very helpful and knowledgeable about the product

Amazing experience Jerry was funny, knowledgeable and great at his job. If you need a bed he’s the guy to go too.

Their furniture is cheaply made in China. The edges of my bar stool I bought started wearing out after a year. Meant to buy some nice stools as an upgrade from IKEA / Amazon flat pack furniture but the quality was about just as bad. Would not buy from them again.

Had my first furniture shopping experience with Darrell. He was very helpful and quick with the process. Very knowledgeable as well. Excited to get my new furniture!

Great experience at Ashley furniture store in Woodbury!! Christina is the best!! She went above and beyond. Superb customer service. I'm so excited to get my new couch and then go back for more tables and dining set !

Furniture great and sales experience very good. However, we were told our bed we purchased would be assembled, and when it was delivered, the workers said could not assemble it because there wasn't enough room. We later assembled it ourselves, so clearly there was room. Very disappointed about being promised assembly and then not having it provided.

I just wanted to give a big shout out to Noah, he was super helpful and very knowledgeable about what he was selling, I will definitely come back again in the future.

Very knowledgeable and funny and friendly! Jerry was our salesperson.

Susan at the Ashley store in Woodbury MN did a phenomenal job assisting us in the purchase of our new couch. She made the entire transaction quick and seamless. We would definitely work with her again for future purchases!

Jerry an Christine did really well with all our questions an helped us very much very happy in every area!!!

Last Saturday my wife and myself stopped at the Woodbury Ashley Furniture Store. We wanted to look at bedroom sets. We were met at the door by a salesman named Jonathan Kalstrom. He showed us where the bedroom sets were located. He never hovered around us. But would stop by every 25 minutes, to ask if we had any questions. Or tell us some details about the set we were looking at. He was very helpful! Very professional! When we made our decision! He walked us through the paperwork! It was such a nice experience working with him! He made it nice and easy for us. Thank you Ashley, and Mr. Kalstrom!

Jerry was amazing. Very helpful and informative

Susan was absolutely joy to work with!! Highly recommend this store and working with her

If I could give more stars for exceptional sales person Susan Jacquart would get double that. We have worked with Susan before and she knows her store layout and was able to help us again make a decision on a couple items to update a guest bedroom. She spends the time with her customers and does her magic. Prior to this it had been a couple years since we has been into Ashley and we walked through the door and she greeted us and remembered us from previous visits. The products we have purchased from Ashley have always been good quality. We bought a sectional that came with 2 throw pillows and a year later wanted 2 more and they were able to have me order through customer service and I had them in a week. Thank you again Susan! We always enjoy working with you when we come in. Becky D

Jerry, Ashley Furniture sleep specialist, was very helpful and knowledgeable with our recent purchase. Highly recommend!

We ended up getting our couch here with the excellent help of Cristina, who made it an overall great experience.

Noah in Woodbury was helpful and detailed with his work.

Jerry Hinks was so helpful in the mattress department. He went above and beyond to answer the questions I had.

Jerry And Jonathan were very helpful.

Great service from Jerry when buying my son’s mattress.

Nick W. was great! Took the time to make sure we are getting exactly what we are looking for with free delivery.

Worked with Noah to help us buy our new dinette set at the Woodbury Ashley store. He was helpful, knowledgeable, and made for a smooth and easy process!

Christina and Jerry were both great to work with! Would suggest this place all the time!

Christina Coad and Jerry Thinks we're both extremely helpful and guidance through their selection was great.

Thank you Karsten for your help!!

Jerry hinks, very helpful

Karsten was fabulous to work with.

Darrel is one of the Woodbury’s finest distinguished gentleman. He sold us our living room, and bed, and our newest sectional. He offers customized assessments and choices, to best fit his guests needs. We will always stay loyal to Darrel, he hasn’t let us down yet!

Comfort exchange was easy and friendly

Thank you Karsten for your professionalism and guidance while purchasing our furniture today. Sincerely, Joyce and Greg

Very helpful staff with quick delivery.

I had a wonderful experience today while shopping at the Woodbury location. Home furnishing consultant Karsten E. was great in helping me decided which bed was great for me. He gave great suggestions. I appreciate all he did today to find my perfect bed for me. Thanks Karsten! Theresa

What a great customer service experience at the Ashley Homestore in Woodbury! Home Furnishing Consultant Karsten E. was amazing to work with. He was incredibly knowledgeable in all the brands we were looking at and gave us transparency on the comparisons of each one. I highly recommend asking for him to help you with your purchasing needs!

Jerry at Ashley in Woodbury was fantastic. Very knowledgeable and efficient!

Looking for a bedroom headboard. Staff very friendly.

Noah o was very helpful. He helped my family and I find the perfect couch. He was very nice with the process and made it very easy and simple to get through.

We had a great experience mattress shopping with Jerry Hinks. He worked hard to help us figure out mattresses as there are so many choices! He’s very kind as well. Highly recommend! Process right too.

Karsten was the best! Very knowledgeable and straightforward. Will definitely be back in the future. Easy and great experience.

John was the BEST!!! My favorite salesperson I have ever worked with. Honest, knowledgeable, and very attentive. Thank you John!

More intimate setting than your usual Becker furniture stores but the pricing here is extremely affordable!

Karsten with Best experience I’ve had

Noah was so helpful in finding us a great living room set that fit our budget and looked great. Very friendly and knowledgeable.

Karsten helped us find the perfect mattress! Very professional and friendly. Can’t wait to get it!

Shopped for my mother-in-law’s new apartment at Ashley Furniture in Woodbury. We worked with Nick White-he was delightful and professional! He went out of his way to help us find exactly what we wanted.

Shopping for a new sofa/love seat for our new home, had a great experience at Ashley Furniture. We went to MANY Furniture stores and had the best customer service here. Karsten was at the door ready to greet us and answer initial questions. They allow you the chance to peruse the store at your own pace without them hovering, yet always are available to answer questions. Karsten was willing to help rearrange furniture throughout the store to help us determine what we liked and even ran multiple numbers at the end to make sure we got the best deal. Highly recommend Ashley Furniture and if you go to Woodbury ask for Karsten!

For decades we keep coming back to Ashley Furniture in Woodbury to work with Suzie aka Susan. Our styles match. We verbalize what we need or want and she shows us what she has in their vast showroom. Today we went to purchase a mattress. Suzie knows her front showroom. She deferred us to work with Jerry. Jerry’s nametag stated he was a sleep specialist. That title is an understatement. He knows his products and listens and helps to find the best match at the best price. So easy to work with. Kudos to both Suzie and Jerry!

Jerry at Ashley's Woodbury location was wonderful to work with. He is extremely knowledgeable on sleep and bedding, educational, and patient. I'd do business with him again and would not hesitate to recommend him to others.

We had a mattress that was under warranty and they made the whole process so smooth! When we went into the store to get the replacement the sales reps in the store were so helpful and great to deal with! We’ll certainly be coming back to this store in the future.

Jery & nick very helpful and good peoples.

Karsten was very helpful with our living room furniture purchase.

Susan was extremely helpful! She was energetic and kind and really helped me make sure that my vision for what I wanted came together for my first ever couch! She took the time to understand what I was looking for and helped me with little details which meant a lot to me. I highly recommend buying at Ashley and working with Susan!

Karsten was very helpful and a wonderful consultant. Highly recommend him to anyone interested in purchasing furniture

Jerry was extremely helpful and provided us with a great experience buying a new bed painless

We went to the Woodbury Ashley Store a couple times looking to purchase a New Mattress. Jerry Hinks was So helpful and knowledgeable that it made it so easy and fun to buy our New Mattress. I recommend this Store and Jerry to anyone interested in purchasing a new Mattress.

Karsten Elymann helped us pick out our living room furniture and was extremely helpful and patient. Great experience and definitely recommend Ashley furniture store and be sure to ask for Karsten!

We had a long day of furniture shopping in preparation for a move and Jonathan Kahlstrom at Ashley in Woodbury, MN was fabulous. He calmly greeted us at the door, did not follow us around, gave us plenty of space but was ready and available once we had questions and were ready to make a purchase. He was professional, didn’t pressure or overwhelm us with information we didn’t ask for. A refreshing contrast from another retailer nearby. We’ve always had good experiences at Ashley. This one was exceptional!

Walked into the Woodbury location the other day to see if the coffee table I had been “eyeing” for months was still there, it was! And it was an even better price now- What’s meant be is meant to be! I ended up finding another accessory piece as well. Had the absolute pleasure of working with the Assistant Manager, Darrell Quintana. He was approachable, very kind, gave a good laugh and it was a breeze getting everything squared away! The Woodbury location is beautiful and has some really lovely wall decor, furniture and employees. Be sure to visit them! :)

Outstanding service and helped us unassemble a couch we purchased so we could move it to our new home. The worker Jesus (haysus) did all the work and is a really nice guy!

Karsten was great at explaining all the incentives and not high pressured sales. Very pleasant to work with - he deserves a good raise.

Great service very nic ppersonality

Karsten was friendly and knowledgeable. Very happy with our experience.

Good selection and quality items. Karsten was super nice and helpful 😁

I am moving to the area from out of state and needed furniture. Had the pleasure of talking to Darrell Quintana. He was a tremendous help, very knowledgeable and made my life easier.

We bought a couch today with Karsten and it was a really easy experience for us. We’re both grateful for all his help and are looking forward to getting the couch in a few weeks!

Do NOT waste your money ordering online from Ashley. We purchased bunk bed from Ashley that WAS stated as full size twin. What we received was something that was 4 foot tall. Tried returning it to the store. The store said they cant accept online order returns and gave us the formation of where to call. When we went to find the item online it somehow disappeared from the Ashley site. We called the number and they gave us instructions of give us a tracking number after you shipped it back and we will issue the refund. Meaning if you get it back to us at your cost we will refund the original purchase price. The return shipment would cost almost as much as the price of the product due to the size and weight. Plus the travel cost to town to a UPS Shipping Center. This is what Ashley Considers customer service? Never again for me Ashley Furniture.

Absolutely wonderful experience!! I had a 10 year warranty on my previous mattress. That mattress had become broken down and too uncomfortable to sleep on. I expected what I’ve have encountered at other businesses when dealing with warranties, resistance and loopholes. This was so NOT the case here at Ashley. I spoke to Erik on the phone. He was polite and helpful. He advised me to take pictures and text them to him. I texted them late on a Tuesday and had a return call from Eric first thing on Wednesday morning. He informed me that it qualified for full credit of my previous purchase to be applied to a new mattress. I went to the Woodbury location that evening and worked with Darrell. He too was utterly kind, helpful and patient. They made this so easy and straightforward. They were able to deliver it in one week. The delivery too was a completely smooth experience. I cannot recommend Ashley Furniture enough! A+ service from start to finish. PS - The only “catch” was that they “had” to take my old mattress. Now, that’s a catch I can live with!! LOL.

Karsten helped my family and I find the right sofas for our living room. He was able to answer our questions very well. Highly recommend him.

They listened to what I wanted and showed me my options

Jerry in the Sleep Department is the goat. Fast, knowledgeable, friendly. All we needed was a simple bed as a gift for our mom, and because of his service, we'll be back for all of our needs and bigger projects. Thank you Jerry!

Darrell was so helpful and made the pick-up process super easy!! Love my couches and the experience.

If you need to find some great mattresses visit this store. Great products ranging from Tempur, Stearns and Sealy!!

We were excited to purchase a new sofa set and found the perfect one. Darrell was exceptional and helped us throughout the process. We originally planned to have it delivered, however checked in to see if we could do pick up instead. We called in the next morning and a lady confirmed that our set is in stock and can be picked up. I drove to their location after work and was excited to pick up our couches. I walked in and said I'm here for pick up and they were confused. It turns out their phone number is routed to another location due to short staff and did not inform us the Woodbury location does not offer pick up. Their staff said I would have to go to their Fridley location, almost an hour away for pick up. I had borrowed my father's truck for the day and wouldn't be able to have another chance for pickup. So, I drove to their Fridley location through the middle of traffic to pick up our couches. Sadly, a simple 30 minute trip turned into a couple of hours due to the phones routing to another location. I hope no one else runs into the same issue. Couches are great, but the pick up experience was not.

Karsten and Jonathon were GREAT! Thank you for helping us with our living-room set! We will be back!

Christina and Jerry were very professional and great to work with!!

Darrell Quintana was amazing to work with and took care of all our needs!!!

Karsten was great. He gave us the time and space we needed and was very knowledgeable when we had questions.

Jerry was extremely helpful in our search for a new mattress and adjustable base. We did shop around and ultimately went with Jerry at Ashley Furniture in Woodbury.

Jerry was great and very easy to work with

We went in to look for a specific sofa and love seat combo. Karsten directed us to the exact one we were looking for. He gave us information and helped us complete our transaction quickly and throughly. We definitely will come back when we need new furniture in the future! Thanks for making it so easy for us, as our kids were running around and being so rowdy!

Tyler did a really good job helping me out today. I came in looking for a bedroom set I saw online. He was very courteous and didn't pressure me at all when I was looking. I ended up buying the set, and he was very thorough and professional. I would recommend this store and Tyler to anyone looking for new furniture!

Karsten, in Woodbury MN, was a great help on our task of finding a sleeper sofa that was readily available versus months out!

Jerry is literally the best salesman in the world. We went in and ended up talking about beds and he was extremely professional and knowledgeable.

Jerry and Christina were just amazing to help us out to get the stuff we needed at the best price as well !! Amazing stores and products loved it !!

Purchased a mattress and frame and couldn’t have had a better experience. Jerry was amazing to work with - he was extremely knowledgeable and made the experience fun. 10/5 stars!

Jerry Hinks is knowledgeable and friendly. We received good advice on mattresses and are happy with our purchase

Darrell Quintana The Assistant Manager was a great help he went above & beyond his duties to be of great help with answering all my questions superb customer service awesome job with helping me in the when I purchased my furniture. Thank So Much For All Your Help. Jerry Hinks Was Super helpful with The purchase & information about my mattresses. Thank You.

Jerry & Christina were so helpful. We so appreciate everything they did for us. Great service!

Karsten was very helpful and knowledgeable.

The customer service at Ashley Homestore was excellent! Highly recommend their furniture and service.

Good solid furniture selection.

Jerry our sales guy was the best! Thanks again for helping with the purchase of our Tempur-pedic mattress!

Bought two chairs from here. I was assured that they would be delivered in two weeks. We were then told by the end of July. It's July 28, 2023. What's the story now? The couches are discontinued and we will receive a refund. That would have been nice to know when we purchased them months ago...

Update from July 31, 2023: As seen below, Ashley responded to my review letting me know that my experience will "help them improve." To be clear, I still have not yet been refunded, nor was there any attempt to compensate me for my lost time. The only offer I received was that I could buy two floor models sight-unseen at a 50 precent discount (when the new furniture I had bought was at a 45 percent discount). They are just a box store without customer service values. I understand mistakes, but I don't understand the lack of ownership. I am so disappointed that they choose to treat people the way they do, and don't actually try to make things right when they are in the wrong. I have bought furniture at this location twice, and had horrible experiences both times. While staff are very nice, they make promises they cannot live up to, and then make you feel bad when you are disappointed. For our first purchase two years ago, it took over 4 months to get a couch they "guaranteed" would be in within 3 weeks (which meant we had no furniture in our living room in our new house for the holiday season). However, my couch that I eventually got was really nice, so I thought I would give them a second shot. We found two couches for a different space, and purchased them for over $2,000 in late May/early June. We were initially told that they were on "backorder" and they would come in a few weeks. I expressed hesitation about the issue, as I had had issues in the past. I was assured it would be "very fast" and "not at all like during COVID." After a couple of weeks, I called to check on it, and found out that actually I wouldn't be receiving my couches until the end of July. I was disappointed, but continued to wait. I just got a call today (July 28, 2023) stating that the couches were "discontinued." So after having my money for two months, I have no couches (and have to wait for my cash to be returned to me) and I am back to square one to find furniture for my home. I would make sure to get any promises from this company in writing, because they do not live up to their word.

I had a miscommunication regarding the return policy when I purchased my mattress. However, Jerry (mattress sales) and Suzie (store manager) took great of me, and I was able to return my merchandise for a full refund. Thank you for taking care of your customers.

We were told by the salesperson (Karsten) that the ordered items would arrive together in 2 weeks. I even called ahead few days before scheduled delivery to confirm all the pieces would be arriving and he assured me of it. On the day of delivery, 1 chair was missing from the delivery. The salesperson was on vacation and I was unable to reach him. Upon calling to check I was told the item was backordered and will not be in stock till another 4-6 weeks. This is ridiculous and I didn't expect this from a big furniture store like Ashley. Very disappointed!

Karsten was very knowledgeable about their inventory. Was able to find new kitchen chairs very easy. I find Ashley brand kitchen chairs very nice.

For 2 years in a row the staff here have been very helpful. Karsten made things very easy and efficient. My furniture has been a great addition to the house

Great service from both Karsten Eylmann and Jerry Hinks. Answered all of our guestions plus more!

Great inventory to chose from. Great help/guidance from Karsten. He knew what we liked and helped us chose the correct furniture.

I was very pleased with my experience working with Jerry Hinks in finding the perfect mattress. He was very helpful with his knowledge of the product in selecting what I was looking for and also has a great sense of humor. Thank you Jerry! I would highly recommend visiting the Woodbury Ashley Furniture Store if you are looking for furniture.

Helpful courtesy service Thank you Karsten

Worked with karsten. Very helpful and professional!

Jerry and Susan were an absolute delight to work with and took great care of us!

We had a very pleasant experience buying a mattress and bedroom set with Jerry H. and Christina C. at the Woodbury store.

Jerry provided timely, informed options for our mattress purchase. He listened to what we wanted and provided options that met what we were looking for. Thank you Jerry!

Karsten did an excellent job in assisting me and my husband in finding the perfect furniture for our home!

Karsten was very helpful, welcoming, and knowledgeable! We wanted a couch that was comfortable and also able to fit in our apartment, he helped us find one that fit perfectly and even had a spare tape measure for us to use as we walked around. We had a great experience here thanks to Karsten!

Disappointed. Spend a very large amount of money on a bed, etc., you are moving and they tell you to go to Uhaul to get a cover for the bed in order to move it.

Jerry was amazing! He did such a great job helping my fiancé and I find a bed. I would recommend this store to anyone!

Karsten Took great care of us!

Jerry Hinks was very knowledgeable and answered all our questions regarding bed options.

Came in looking for counter height kitchen island chairs and Karsten was very helpful and knowledgeable about the products available and to my liking. I would definitely return for more furniture.

Tyler Workman was our consultant. He was very professional, patient and knowledgeable. He was able to answer all of our questions and was never pushy and never rushed us. We love our outdoor and indoor furniture we purchased and would highly recommend Ashley and Tyler to help them out with their purchase.

Ashley furniture has always been the store for my husband and I. The options are great and the customer service is superb. Karsten at Ashley- Woodbury was outstanding. He guided us to make a great purchase and made our experience an incredible one for sure. Highly recommend! Mohammed Abdalla & Azza

jerry was help ful

Our salesman, Karsten Eylmann, was everything a salesman should aspire to be. He was friendly, informative, and never "pushy". He is delightful and an asset to your company. We highly recommend him to anyone looking to buy new furniture.

Karsten was very helpful with the purchase of our new couch. Thank you!

Purchasing our new sectional was quick and easy. Karsten was very helpful and friendly.

Karsten was great helping us find the perfect set of new living room furniture at a reasonable price!

Our sales consultant, Karsten, was awesome! He sold us on the first sofa at the door. He was great at answering our questions and concerns. Especially, he was patient and considerate of us. We had a great experience and will be back again shopping for more furniture soon!

Sold us at the front! Thanks Karsten!

A+ at Ashley furniture. Great service from Christina and Jerry. If you need furniture ask for Christina. If you need a mattress or a funny joke ask for Jerry. Thanks Ashley Furniture.

Karsten Eylmann helped us to a quick and speedy purchase, we are very pleased.

John Karlstrom and the rest of the staff were really helpful and the Memorial Day prices were great!

We purchased a new bed with the help of Karsten. He was very knowledgeable. No pressure, would highly recommend.

Great service from Christina, she went above and beyond to help. I love my table!

Karsten Eylmann was very helpful, he was knowledgeable with couches and chairs

Stopped into Ashley looking for a new master bedroom set and Darrell immediately made us feel comfortable being in the store. Introduced himself and left us alone in a respectful way as to not pressure us. Darrell gave us an even better deal than was advertised, worked with us on a storage and delivery timeline, and was a pleasure to work with through the entire process. Would highly recommend Darrell Quintana!

Jerry was wonderful. He took good care of us.

Very satisfied of how Jerry helped us find the right mattress for us. He’s friendly, knowledgeable and patient. He’s awesome!

Karsten did a great job and was very helpful!

We had friendly and “no pressure” customer service which made our experience stress free! Not to mention the processing for payment was smooth, and Karsten in Woodbury explained all details to us!

Karsten was great with us. Got us what we came here for.

On April 22 2023 my daughter and I were at the Woodbury MN store. We felt very comfortable and welcomed by Jerry in the mattress area. We will continue doing business at the Ashley furniture store from now on that’s much we liked it. Thank you Jerry for being so nice.

Tyler was helpful from the point we walked in. We left feeling confident with many things for our new home. We thoroughly enjoyed our experience

We received excellent customer service from the manager at Ashley furniture in Woodbury Mn. Susan Jacquart! We appreciated all the help she gave us!

Karsten did a great job!

I stopped in this morning "looking" for a kitchen set for my new home. Karsten E was so kind and helpful and attentive to my needs. Great find and great service!!

Absolutely hated their customer service.

Tyler was very helpful and his knowledge was a key factor for us getting the great furniture for us.

Sleep Specialist Jerry was great. I was having neck pain after waking up in the morning. Over the last 3 years, I have purchase several pillows and never found one that really met my needs. Walked into Ashley Furniture told them my issue and they walked me back to speak with Jerry. Jerry was so patient, kind and had vast amount of knowledge about pillows and beds. I learned quite a bit working with Jerry. I did buy a pillow that I am finally happy with, it was Tempurpedic. It was a little expensive but it was worth it. Thanks Jerry for being an expert in this area! Job Well Done!

Darrell Quintana was vey helpful. He was great to work with on helping find a chair for my mom. Jerry Hinks was very helpful as well. He gave a lot of info on beds which made it easy to decide what kind to purchase for my mom. Ashley Furniture was the first store we looked at on 4-1-2023. We looked at all the others here in Woodbury and another out of town and came back here. Darrell and Jerry had a big part of that. I believe his name was James, he said he was part time . He was working until close 4-1-2023. Just want to put a shootout to him as well. Very nice and was talking with my wife about the weather while I was finishing up the purchase of a bed for my mom. Thank you Derek and Elissa Golden

Karsten was a great help and made the buying experience today very simple.

Karsten was very friendly and helpful in ordering my dining room chairs. Would work with him again.

Had a great experience at the Woodbury Ashley furniture store. Got a great deal on 2 very comfortable sofas and the salesman was helpful, but not pushy, which I prefer!!!!

Great experience! Thanks Karsten

Karsten eylmann was patient and easy to work woth. Appreciate his professionalism.

Jerry and Karsten were fabulous, no pressure. In and out. Seamless and smooth. A++

Karsten and Jerry helped me find exactly what I needed for my bedroom and living room in my new home. 10/10

Karsteb and Darrell were awesome to work with. Karsten went back and checked on prices and availability for me multiple times with a smile on his face! Nobody was pushing me to buy the furniture and it was a smooth, seamless, and wonderful experience!

Juliana helped us find everything we were looking for and had a positive attitude even with all our questions. Had a lovely experience and will definitely come again! :)

Worked with Karsten Eylmann and he was knowledgeable, friendly and efficient. He gave me several options to choose from and took the time to answer my questions.

Karsten and Michele is really nice they take care of us good I’m glad to work with them

​This letter is to document the events that occurred on February 15th, 2023.On 1/28/23 I paid $500 using my visa debit card and on 02/ 02/ 23 I paid $500 using my visa debit card. On 02/ 10/ 23 I withdrawal 1, 952.49 in cash For a sofa, and mattress at Ashley furniture store in Woodbury. I left work early to pick up my son from school. I received a text from the delivery driver at 3:41 pm I was informed via text message that the delivery team was on their way and could be arriving in 10 minutes. I notified the delivery driver that I was on my way home and less than 15 minutes away. I begged the delivery driver to give me 15 minutes, he was very rude and even started yelling and screaming at me and said to me to be home if not he was leaving. I said to him my son and I need the mattress to sleep on for the night. I phoned the Ashley furniture store in Woodbury and explained to the manager the situation I had with the delivery driver. We spoke for about 5 minutes, and I said I needed a refund and she said to come into tore my refund. So I went to the store for my refund and the store manager refused to issue my refund. I requested to speak with the general manager and as I was explaining to the general manager on the phone the General manager yelled at me and said I am full of bullshit and I should get out of the store. I am not sure why heme to react to me this way. I had to bring my son (who happens to be autistic) and he started to get uncomfortable running around in the shop I followed him and put him under control. Suddenly 6 police officers surrounded me and my son. I began to record to protect myself theaters on the video said I should give him my ID and tell him my name, I asked him if I was under arrest he said no for the first time and the second and third times when I ask him again, and he said I was under arrest. Hence he threatens to handcuff me if I did not provide my ID. I was terrified and got afraid for my life and my son's life. I requested his supervisor and he said no supervisor. The police walked me out of the store. In summary, the store refused to refund my money and called the police on me, in tears I realized Ig discriminated against me. The officer continued to threaten me with arrest which freaked my son out. finally, I was escorted out of the store. On my way home I phoned the Woodbury police department and spoke with his supervisor. My son and I had to sleep on the floor the night of February 15th, 2023 we never had a mattress delivered. He had a rough night, and couldn't sleep.

Jerry H was awesome! Spent a lot of time going over the different mattresses and the pros and cons.

Great customer experience!!!

Jerry Hinks and John Kalstrom were excellent in helping us pick out a new bed and new bed frame/set!

Thanks to Mike Bodesheimer and Tyler Workman. They were both extremely helpful and knowledgeable in our search for a new sectional. They answered all our questions and we couldn't be more satisfied. Thank you both!

The experience at Ashley Furniture, and with Karsten in particular, was super smooth start to finish!

Karsten and Jerry were AMAZING. They helped us throughout our whole experience to get exactly what we wanted. We will definitely be here again soon! Thank you for the great experience and customer service! :)

Karsten and jerry was very quick to help when walk in the doors they helped us get a couch and a new bed and matress all for a VERY reasonable price! Super satisfied and felt very welcomed by both

The salesman was very personable and didn't pressure my husband at all. In and out in about an hour. Daughter can't wait for her new furniture. I highly recommend.

Darrell originally helped us out on searching for a couch but we had ended up leaving to continue the search. We ended up at another Ashley and found the couch we were thinking but in the color we wanted possibly, there we found the couch came with a recliner which sold my fiancé and I. We decided to drive back to Ashley in Woodbury for Darrell but Darrel ended up leaving early so we worked with Tyler from there. Tyler was just as good as Darrel so we decided to buy the couch. What great individuals, great service, answered questions very well. My fiancé and I highly recommend you stopping in and asking for either Darrel or Tyler. Thank you again.!

Tyler and Jerry we're extraordinarily helpful, friendly and considerate, they answered all my questions and I left feeling like i got the best deal.

Their employee, Juliana Cassiliano, was SO extremely helpful! She was VERY knowledgeable and sensitive to understand exactly what kind of bed we are looking for and, at the same time, keeping things within our budget range. She helped us buy the mattress and bed we’ve been dreaming of having by getting us an excellent deal, which included the sale at the time as well as additional discounts that she managed to get for us. She helped us every step of the way in our decision process. It is a pleasure to shop at a store with such a great sales person. In general, we have had good experiences with this store.

We were in the market for a new bed so we went to Ashley. I wanted a purple but I didn’t know exactly which one. Darrell gave us a little run down of different styles, a couple pillows and left us mingle a little bit on our own which was super nice. Decided on one and scheduled our delivery for a few weeks later. Today, when the delivery window was supposed to be given, we were told it would need to be a week from now at the earliest. Being were moving in tomorrow, we really needed our bed tomorrow. I emailed Darrell (on his day off) and he went to work to get us our bed on time. I understand things happen and he could have easily “got to my email” tomorrow but he chose to help us on his time. I really appreciate his dedication to his customers.

Good job Mr.Darrell Quintana

The staff was very pleasant and helpful without being overbearing which I loved! Good selection of items.

We were looking for mattresses today and Jerry was so helpful helping us find comfortable mattresses that will last us a long time. He was very kind and even told a few jokes. Jerry was a very sweet guy and helped us a lot, we really appreciated his service.

Our salesman Karsten stuck with us for two hours helping us pick out 5 different pieces of furniture that we needed. He was patient and awesome! New exactly where everything was in the store and quickly showed us the best options based on our needs.

Jerry was very helpful for our Kim pillow .

Karsten was excellent as always. 2 years ago he helped me with furnishing a new home and now helped me with additional bedroom furniture. He always provides exceptional service and I will continue to use him for furniture needs in the future! Erik

Jerry H was very helpful

Karsten was a great help and very easy to work with

Karsten Eylmann was very helpful and nice to work with, and after stopping at multiple furniture stores we found what liked best and at a very good price at Ashley

Karsten was very helpful!!

Karsten did a great job and very patient with us!! Will definitely use him again

Sales people were really nice and helpful

Karsten was a great help

Was helped by Karsten and had a great experience!

Karsten was very friendly and helpful. He made the process go quick and smoothly.

Karsten was so helpful and not at all pushy when helping us find a couch! We got a great deal and the whole process was quick and painless with very fast, free delivery!

Karsten Eylmann was great to work with and was very helpful to us.

Jerry was awesome!!

Wonderful service, great shopping experience. Sales person was extremely helpful.

Both Tyler Workman and Jerry Hinks were very helpful and efficient in their dealings with us on our purchases today.

Darrell was extremely helpful and pleasant to work with. Friendly knowledgeable service with a smile.

This was our 6th place looking for couches. Karsten helped us out, he knew the inventory and was able to listen to what we were looking for and show us exactly what we wanted. We ended up buying couches from him!! Thank you.

I would never purchase furniture from Ashley again or the furniture warranty plan. I sectional we purchased a few years ago may have had a defect and we called while it was still under warranty for a rip that was cause because of the the frame of the furniture. Our claim was denied and I called the store multiple times and was told someone name Melissa will call us back never got a call.

CJ and Jerry were very helpful in assisting with the purchase of furniture and mattress. Would recommend speaking with those two while in store!

Just had a wonderful experience buying a mattress from Jerry Hinks! He was knowledgeable and quite friendly.

Kind and courteous staff!!

Jerry was awesome!

Karsten was very helpful and answered all questions!

Jerry H did a great job!!!!!!

Jerry in the Sleep Shop was very knowledgeable and kind! Thank Jerry!

Great experience purchasing a mattress at Ashley Furnitire with Jerry Hinks. Darrell too was very helpful with our bed purchase too.

Great customer service, nice guy. Jerry explained all I needed to know. Thanks Jerry!

We had a great experience at Ashley. We worked with Darrell and he was extremely knowledgeable and accommodating to our needs and will definitely be back when we need other furniture. Everyone at this location are very helpful and ready to help. What a great store.

Karsten was wonderful!

Juliana is amazing!!!! Very patent and helped me choose the right furniture for my newly renovated home. What a gem!!!

Karsten was incredibly helpful. What a nice man. !!!!

Jerry Hinks was fantastic and told great Dad jokes!

Worked with Susan on a recent purchase. She couldn't have been more forthright, helpful, courteous, and friendly. I don't even have the product yet but she was an excellent sales person and as long as the delivery goes well I will be back for future purchases. There was no pressure and I felt good when I left the store with a great deal. Definitely worth checking out for home furniture.

Karsten was extremely friendly and helpful!

Karsten eas more than awesome! So helpful. Had a great experience.

Jerry Hinks was great to work with!

Jerry was helpful, thorough, and had a great deal of useful information. And his jokes were good.

C.J.was fantastic to work with! He guided us and answered our questions to figure out what we wanted. We also had fun chatting with C.J. along the way. Thank you again so much!

Karsten was so helpful!

Karsten was knowledgeable and very helpful.

Great service, Karsten was very knowledgeable and quickly helped narrow down our purchase

Great customer service today at the Woodbury store! Karsten was polite, helpful and knowledgeable. While browsing through the store whenever I needed assistance or had a question he responded promptly in an efficient manner. He informed us about the ongoing deals and discounts. He also explained product protection plans and policies.

Karsten did a great job. Nice to see the same face that we bought from 3 years ago. Speaks well of the company retaining him!

Jerry Hinks was very knowledgeable and helpful.

We love our furniture from Ashley and our favorite salesman is Darrell Quintana. He lets us shop and is very helpful when we have questions

Great customer service from Karsten. Tks!

Justin was awesome to work with. No pressure of any kind. Went to buy a couch and got a great deal on a recliner. Couldn't be happier with my purchase. Justin was very knowledgeable and even saved us money. Will definitely be back soon. Thanks for a great experience!

Karsten was very professional and helpfull. Great job

Karsten was great and very patient during our long process to make our decision on our set. So many great choices and great value. Thank you very much!!

Karate eylmann was very professional and courteous.

Jonathan was very helpful both times we stopped in to find a recliner. He confidently answered our questions and made sure the check out process went smoothly. Appreciate the assistance!

Jerry H did an excellent job helping us with our bed. Thanks

Karsten was the best !! Even got me a better deal than I expected !! Will recommend to family and friends !!

Tyler was super helpful, knowledgeable & very professional.

Karsten was amazing! Thank you for all of your effort and support!

Sales associate Karsten was excellent help in finding the perfect couch for my living room.

You with a microphone because I’m a terrible type OK Jerry did an excellent job in the mattress department. We’re completely satisfied with his help and his sales to us. Thank you thank you so

Karsten was the best with cool shoes

Karsten Eylmann was great! Highly recommend!

Really quick and easy. Had Karsten and he was really helpful

Karsten was very helpful explaining everything and made our purchase as comfortable as the couch.

Karsten Eylmann was fantastic. Very helpful. No pressure. I will visit again.

We had to do a warranty claim on a mattress and Jerry was great through the entire process just like the day we bought it.

My wife and I went into Ashley Furniture, in Woodbury, on 11/26, to look for a shelf to separate the space between our living room and kitchen. We knew what we were looking for, but were continually harassed by the assistant manager, Darrell Quintana. He kept making irrelevant suggestions, never once asked us anything about the type of shelf we were looking for, or the purpose we had in mind for it. Every five minutes or less, he was breathing down our necks and following us around - trying to make a sale. It got to the point where we became so stressed we left and came back later.... unfortunately he was still there. We purchased the shelf we wanted, and came back to pick it up on Monday 12/5. When I walked into the store to pick it up, I was treated like I was bothering the sales staff, one of them quickly yelled for Darrell, and he snatched the receipt I brought with me out of my hand, turned away, and barked orders at me to drive around back to the loading dock, and he'd be back there shortly. Not even looking at me, and no directions - I felt very disrespected and confused. Once around the back of the building, it was dark and very unclear where to go, until a door opened, and someone on the dock yelled at me to drive my jeep up to the door. Upon examination of the box, I noticed two things very quickly...1. the box was damaged. It had been ripped open, and clearly looked like it had been dropped. Extra tape was added to try to hide that the box was opened...but it was clear. 2. The box was NOT the size we were told it would be, and it was very difficult to fit in my vehicle. I asked if there was another unit we could take, because the box was damaged, and I was told no. I asked for Darrell, because I had just seen him, but was told that he couldn't come back. This was after Darrell took my receipt and told me he'd be back there in a minute to give me the remaining paperwork. Never saw him again. The guy on the loading dock told I needed to take the box and get out of the way. I have back issues, and was very frustrated that I was forced to pick the box up myself. Tonight, I opened the damaged box, and began putting the shelf together. There is a very visible dent in the metal structure of the shelf, and one of the main wood shelf pieces is cracked and coming apart at the seams, where it was very poorly glued together. Pretty much what I feared would be the case when I saw the box. Overall, I felt disrespected, and the staff made me and my wife feel unwelcome in their store. On top of the already poor experience I had, now my furniture is damaged, looks bad, and reading other reviews of this awful company, I do not doubt nothing will be done to remedy the situation. I'll be calling the store tomorrow morning, and I'm pretty sure I'll get the run around, and poor service I was given the first time. The shelf is now half built, and I don't have the energy or patience to deal with these awful disrespectful people anymore. Do yourself a favor...don't walk into this store. From my experience, they don't want you in there anyways. There are so many better places to go, and I wish we had spent the extra $100 across the Street for a different shelf.

Once you make a purchase, you no longer matter. We, husband and I, picked up a shelf we ordered and the staff werebextremely rude when my husband asked where to pick up the package. Once we got to the loading dock he noticed the package was way bigger than what we were told at the point of sale, then he noticed the package was extremely damaged and taped up. When he pointed it out to the staff in the loading dock area, he asked for another shelf the load dock guy said there is not one and that we still have to take it. My husband said we don't and the guy insisted we did. So we loaded the damaged box into the Jeep, thankfully we and the box fit. Now at home trying to put the shelf together, I noticed there were some damaged pieces. According to their policy I am unable to return it since it was taken out of the original box . An expensive price tag for a piece of junk. I will no longer be shopping here.

Shopped in bedding with mattress specialist Jerry Hines. Jerry was super informative and helpful. Handled all my questions. Provided useful insight and diligently explained everything. There was another man that helped me by the name of CJ and he was darn good too.

What a horrible customer service based store! They rather lose a sale the price match a product that they supply to Royal Star Furniture! Would MEVER SPOEND A DOLLER SOTH THESE PEOLE ! Products are over priced and marginal quality!

Juliana and Jerry were great in their service towards us. They patiently listened to us, understood our needs and recommended the right master bedroom paraphernalia and mattress for us. We appreciate your customer focused service!!

Darrell was awesome. His style and approach was super.

We went in to buy a table and ended up buying a love seat instead. Dustin helped us out and got us a great deal. I'd definitely ask for him next time I'm looking for furniture.

After going through a terrible experience at a different furniture store chain, my wife and I were scared to go into this again. But, I went to see my man Mike over at Ashley and he was awesome, honest, and turned our experience into a positive one. I will NEVER go anywhere else to buy furniture. The sales experience was easy and pressure free and the white glove delivery was amazing. I’m normally not one to leave reviews, but Mike and the Ashley team deserved it. Thanks guys!

We love Ashley Home Store!! Very stylish pieces at great prices! They always have a great promotion going on and they are knowledgeable and helpful through the whole process. We work with Suzy - she's like family at this point. We always feel welcome whether we are buying or 'just browsing'. No pressure shopping! Can't beat the value and quality!

JC was on his game. He walked us through the store and respectfully took my son, Karson’s questions like a true pro. We came back two weeks later with our daughter,Jordyn, and did the same with her. Then, we met Jerry back in the mattress world. He displayed the same professional attitude with her. He owes me his workout regimen so I expect the next visit he will have it ready. Great Guys. Worth keeping

Jerry was great in helping select a new mattress.

Everything about my experience today was great. Dustin was very helpful and professional.

Jerry and Christina did a great job, taking care to show me what I wanted and they were friendly and professional!

Fabulous service today at the Woodbury store! Mike helped me find a great daybed, in stock and on sale—🙌 Then Jerry in the sleep shop directed me to comfortable mattresses for happy guests —made sure they worked in the daybed frame. Delivery and installation was scheduled! All this on a busy Saturday! I’ll definitely be back. Thanks gentlemen!

Jerry was very helpful and professional

Good selection. Decent prices. Sales people that generally don't harass you.

Thanks to Dustin I’ll have a dining set by Thanksgiving! He was great to work with—didn’t try to upsell me and explained the protection plan in a way that made sense.

Very good experience!! Our salesperson Alyssa Johnson .. Woodbury store… was so helpful and so knowledgeable and also very patient with us and all our questions! Always with a smile on her face! Would recommend her to anyone!! Thank you for all the help Alyssa!! Bob and Barb Meyer

Friendly customer service, not pushy. Thank you Jeffrey and Christine from the Woodbury store!

Jerry hinks was very knowledgeable about mattresses

Jerry did a great job helping me pick out the perfect mattress!!

Great experience with help from Tyler Workman at the Woodbury location. Tons of info on all the pieces we viewed. Ended up with an incredible modular sofa set. He went through all the fine details in a professional and efficient manner and the final sales process was smooth and simple.

Great working with all of the sales representatives. They were very helpful .

Darrell was very friendly, professional and helpful with our recent purchase. He made sure we got the best deal we could get. Would definitely purchase from him again.

I liked some sofa's there but not many options. I couldn't find any good dining table but I was able to find a couple of sofa that I liked.

Sales person was a bit pushy but was helpful when I had questions

Thank you Jerry for helping us select the perfect mattress.

CJ and Susan were both awesome to work with! We love our new mattress and bedroom set, thank you!

Mike is wonderful! He was knowledgeable, patient and very helpful in all aspects. Can’t wait to get my new couch!

The order came on time, but FedEx left it in the unsecured main entrance and did not notify me when it was there. I got excellent service from Wayfair but not as FedEx.

I am from Arizona visiting my mother and my father and sister. My mother is 77 and my father is 79. They both live with my sister. My father suffered an injury fracturing seven vertebrae, and 14 fractures in his rib cage. My mom decided to buy a new bedroom set and I took her to Ashley‘s in Woodbury. We were greeted at the door by Mike. Such a friendly guy we hit it off immediately. I told him what I was there for and he directed me to their bedroom sets. He worked with us through the entire process, patient with my mom who only has hearing in one ear. He showed us numerous sets and how the drawers operated and all the little nuances of their very nice bedroom sets. If I could give Mike more than five stars I would! Once we found the bedroom set I then told Mike my mom needed a new bed, Mike handed me off to Jerry, who works in the bedroom mattress department. Jerry was as knowledgeable and communicative and nice as Mike was. He explain the differences between Sealy and Tempur-pedic and made himself available whenever we had a question. My mom tried out several different mattresses. Jerry explained to us the outstanding technology that is available in mattresses today and we made an excellent choice with his help and knowledge. Jerry’s been working there over 17 years and Mike has been working there as long or longer. Trust me when I say this is the store you want to go to for your home furniture. Top quality beautiful selection and everyone in that store was lovely to work with. Two days later we showed back up because we wanted to buy a recliner. I called Mike who had given me his personal cell phone and told him that I was headed back in with my mom. Mike called me back and said that he was on vacation but that he would put me in contact with Suzy. We walked in a couple hours later and who was standing at the door to greet us but Susie herself. She must’ve showed us 20 different recliners and we narrowed it down to one that is perfect for my mom who is a small woman and we didn’t need one of those oversized ones. We found one that fits her perfectly and she’s very pleased with it. All of our stuff gets delivered tomorrow July 22, 2022 and I have no doubt that the delivery men will be as professional and excellent as the staff at Ashley store in Woodbury! My sister has shopped at the store also and has experienced the same kind of professional and caring service. Thank you everyone. I appreciate all the help during this shopping experience.

The lady Christina who helped us was awesome! Gave us the info we needed. Let us look around took notes on what we liked and got us checked out and set up for easy pay when we close on our new house! Thanks for making it so easy and not rushing us and letting us look. We will be back when we add more pieces to our new home.

Prices not good so I went to Bob's Discount Furniture and spent over $4,000 on what I needed I feel like I got a good deal there

Darrell Quintana has been our go to salesmen for almost 5 years. He has made sure we are completely happy with all our purchases and gone the extra mile for us. From helping us return couches we weren't happy with and getting something we still love almost 5 years later to searching the inventory high and low to find us the table we wanted. We recommend him to all our friends and family.

WENT IN ON 6-2-22 TO GET MY REFUND OF 199 99 FROM 5 YEARS AGO ON FURNITURE COVERAGE THAT I NEVER USED WAS TOLD HAD TO GET IR BACK IN STORE CREDIT WAS NEVER TOLD THAT OR GIVEN A VOUCHER FOR THIS WAS TOLD MANAGER WOULD CONTACT ME AND I AM STILL WAITING!! IN the mean time my spouse and I decided that we would look at fire pits so went back into the store on 6-4-22 found a fire pit and paid our portion and discount that I received and then they call me on 6-5-22 and ask me to buy a different piece of furniture because the piece I bought did not cost enough to use my 199.99 but the customer service staff never told us we had to purchase a higher priced item to use my 199.99 and so nowcthey are dragging there feet as no one told us this. They finally called me at 5 pm on Monday 6-6-22, and told me management approved my fire pit. Still very unhappy with customer service. Sue

Huge store with tons of beautiful furniture! We went looking for Patio furniture, which we found upstairs. Nice choices, though most is quite spendy. Staff are helpful, but don't hover & give you a chance to browse.

Susie was absolutely amazing, she helped us find the perfect couch and table! She didn't judge us when we walked into the store, she let us look and came over every once in awhile to see if we needed help. She gave us a real experience of being adults and not judge us for being young. She truly amazing sales woman! Thank you!

Went furniture shopping with my mom. Staff was friendly and not overbearing while trying to shop

Do not buy from this store. We purchased an item from here and they said two weeks and it will be shipped to the store. They then said the item was improperly shipped to another location. The manager tried to make it up having the item shipped at our home for free the very next Wednesday. Again, did not come and the shipping was pushed out. They only care about making a buck off you.

I went to Ashley Woodbury today to find a new mattress and had a wonderful experience. I was helped by Jerry the sleep specialist and found me something I loved for a reasonable price. We were in and out in an hour!

My girlfriend and I worked with CJ earlier this week. I would like to say how amazing he was with us, and how down right great he really was during the time we were in the store. We were kind of all over the place on what we wanted and CJ was very patient with us and answered all questions we had, or if he couldn’t, he find the answer for us. We walked out finding everything we wanted because of CJ. If you are looking for someone to help you in the store, I highly recommend going and working with him. 10/10 for CJ being amazing to work with.

My daughter and I were helped today by Tony Nystuen, a sales consultant in the Ashley HomeStore in Woodbury, MN. Such a wealth of information and help we were given. I bought a sofa, love seat and chair, and I'm very happy with my choices. He explained the sale Ashley was having, delivery options and dates, and offered to walk the store with us to give us information about products that might interest me. When I decided on a grouping I liked, he walked me through a quick delivery and the guarantees available. Tony was very personable, didn't rush my decision and we have furniture coming to my home after a relatively short and pleasant visit to Ashley HomeStore. I am extremely pleased with Tony's help today, and would welcome working with him again. I was also in the market for a new mattress, and was then introduced to Jerry Hinks, a sleep specialist. Jerry explained the workings of the mattresses he sold and the cost involved with each mattress. He had me try out several mattresses and showed me how they functioned. I had some special health concerns that he addressed. At the end of the night, Jerry was very well informed, helpful, really knew his products - and had a great sense of humor! As an added bonus, he linked up my furniture delivery with the mattress delivery, which will save me money. Many thanks to both Tony and Jerry - I was well taken care of and will return.

Tyler and Jerry were very attentive and knowledgeable. They made a typically semi-painful process as smooth as could be. Need for agates on the showroom floor! :)

It's really a nice place to shop for variety of furniture. However, due to supply chain issues, the sofa 🛋 that I was looking for was not immediately available. Michael is so professional and patient, cordial in dealing with the customers. He answered all our questions and showed several options. I recommend Michael.

I will NEVER shop with Ashley again. I purchased a $5000+ bed that I was told by the salesman that I could return if it was not of my satisfaction. That turned into the biggest lie! I was told I could exchange but not return although no damage and within 90 days of purchase. I spent over $12,000 to get a bed that was not as advertised and furniture that I am still fighting to be fixed and now being told that it's out of warranty. THE BIGGEST RIPOFF EVER!!!!

Jerry sold us a mattress. He was very helpful and easy to talk too! Jerry answered all of our questions and made the process easy. Jerry deserves a raise !

Great experience. We went on Saturday and Sunday. Got a great couch.

Very good service from Darrell Quintana. In spite of Covid! Always answered my questions promptly and I have a high level of trust in him. I will recommend him to my friends and relatives. Anne Gilbert

We purchased a Purple mattress from Ashley. Thanks to Jerry Hinks for helping us along — we are so happy with everything!

Excellent experience buying here our bedroom kit. Our consultant Karsten was very knowledgeable and helpful. The mattress guy, Jerry, awesome guy! Very helpful with choosing the right mattress and why. Also very knowledgeable of his stuff. Will definitely buy again from here and recommend. Keep up the good work guys!

I am so happy I went to this store. I was in a hurry to buy my father a bed before he got out of the hospital. Susie first helped me over the phone to locate what I was looking for, sent me pics and prices. She went above and beyond for me calling other locations and finding exactly what I was looking for at a better price than anticipated. She gave me her full attention until every detail was complete AND delivery before Christmas! Thank you Susie!!! I will definitely be doing business with you in the future. Deb H

Our house is full of many products from Ashley Home Store. Sadly after our last experience we won't be back. We ordered a living room set from the Woodbury store in early June being promised that the 3 items are out of stock but would be delivered July 27th. One item came in July. We picked that up being told the other 2 would arrive 2 weeks later. As I write this the items still aren't in stock on Dec 8th 2021. While I understand covid shortages, I can't understand why we weren't contacted once about the delays. We had to take the initiative to call all 5 times over the 6 months to check on our furniture. 2 times we called no one answered during working hours. We had to stop in each time. After several months the assistant manager Darrel (used car salesman form my experience) told us to go find some comparable furniture and they'd make it work. We did just that. However they didn’t want to match, meet, or honor any sales prices on anything we found. They also wanted to upcharge the warranty that was purchased in June by $100 for the same warranty. After 2 separate nights stopping in store to deal with Darrel he referred us to the manager Susan. So for the 4th time that week went to Ashley and spoke with Susan who also didn’t offer much help. She eventually honored a lower price on 1 piece of the new set but wouldn’t honor the sales prices on the other 2 even though we had showed her they were on sale elsewhere (pic of sale was provided). Since they already had our money (since June) she had a hard time dealing with refunding and exchanging. I would have just skipped this review altogether but after waiting 2 weeks of being told our refund that would happen the next day, we had to call again, deal with Susan again, and eventually get our refund. Sadly Woodbury Ashley’s staff is garbage. I highly recommend going anywhere else for furniture no matter how good Ashley’s furniture seems, it is not worth this. I will try to end on a good note, James, a sales clerk from Ashley, is the only worker there who was knowledgeable. He was able to do basic math for refunds and exchanges when even the store manager Susan couldn’t get it right.

Even though we didn't buy our new bed from here, our sales person, Julianna was outstanding. Very knowledgeable, answered questions, and helped jeep an eye on our little kids so we could spend time trying them out. Will go back there when we need any furniture.

Great selection, prices, and deals. We looked through several furniture stores to furnish a new condo. We hit Ashley and found so many choices. We're going back to furnish a few more rooms.

I have had the best experience buying a new bed from Ashley HomeStore in Woodbury. Suzy was my sales person and she completely got my style - but what was really over the top amazing customer service was that when I called and needed a little help getting it put together Alan from the warehouse came out to my house promptly and personally helped put it together. He was extremely kind and a total professional. I'll be back to buy my next item from here soon!

We were in and out in no time. Got what we came for and spent about what we had thought it should cost.

Bought a $500 Jarreau Sofa here with the $50 5 year warranty. The couch caved in less than a year later. It was extremely uncomfortable to sit on. When I called the store I was told it was an inexpensive couch and should expect this. I’m extremely disappointed with my experience and won’t be shopping here again.

The sales person was great. It was the delivery people that need to learn what good customer service is. Its service like this that makes me not want to deal with big uncaring corporations

They lied to us about the warranty for our couch. They told us it covers cuts and damage, but denied the warranty claim for damage to the cushion fabric. Furniture is fine, but the warranty is pointless.

Staff at store is friendly. Customer service department not so much. Purchased a sectional set in January and got complete delivery of it in March. Love seat broke in July. It took two weeks to get a tech to house to look at it for warranty purposes. Tech was only in house for 5 minutes. Tech did not turn in paperwork and we received a call 3 weeks after tech visit. Customer service told us it could be 2 - 6 weeks to get the part and that it would be shipped to our house. 2 weeks after this call, we called Customer service, only to find out the part is backordered and that they don't have an ETA much less ability to at least get tech scheduled if the part were to come in. Here we are almost three months after the loveseat broke and no closer to a resolution. NEVER buying from Ashley again.

Staff at store is friendly. Customer service department not so much.Purchased a sectional set in January and got complete delivery of it in March. Love seat broke in July. It took two weeks to get a tech to house to look at it for warranty purposes. Tech was only in house for 5 minutes. Tech did not turn in paperwork and we received a call 3 weeks after tech visit. Customer service told us it could be 2 - 6 weeks to get the part and that it would be shipped to our house. 2 weeks after this call, we called Customer service, only to find out the part is backordered and that they don't have an ETA much less ability to at least get tech scheduled if the part were to come in.Here we are almost three months after the loveseat broke and no closer to a resolution. NEVER buying from Ashley again.

Got a great deal on a pair of love seats. Michael Bodesheimer was very helpful.

We were looking for an end table and 2 chairside tables as a set and found the perfect set here. Was not immediately available however were delivered sooner than we thought at one point. Great look and quality. Perfect with the other furniture in the room. Susan Jacquart, the Store Manager was great to work with. Highly recommend!

Jon K. helped us buy our first couch. He was clearly very busy but made time for all of our questions and was super pleasant to do business with. He laid out all of our options for financing/warranty and didn't rush us on picking something despite being busy. Thank you, we are excited for our new couch!

It was nice . Friendly people and a lot of furniture

Darrell was incredible to work with. We screwed up our measurements a couple of times, but he was unbelievably patient and kind until we figured out which set up would work best in our house. Huge thank you and we will be back!!

Good people and a decent selection. Went to look and ended up buying.

I bought some furniture a few years ago, it wasn’t the greatest experience by the end..I found myself in a situation where I had to use my Guardian warranty (total separate review) Anyway, I was dreading the thought of going through Ashley again for replacement furniture...a little irritated that I couldn’t find anyone to help answer my questions, I was ready to just leave..Just then, Susan swooped in to save the WHOLE experience. She is amazing!! Accommodating, genuine, friendly, knowledgeable. I’m so grateful that she came up to talk to me. It was hands down the best experience I’ve had purchasing furniture. She is an asset and a team player. She clearly cares about the clients and her store. Thank you so much Susan!! You 100% changed my opinion on that location.

My girlfriend and I came in today to see what was in stock. We found something we really liked but both of us knew how long it would take to ask the "right" questions and say "no" 15 times to upselling. In steps the manager Susan... Never upsold us, got right down to business and we were out of the store 12 min later our delivery is in a week. We will be going back if nothing else because of her. Thank you Susan.

Very nice sales team, and awesome comfortable furniture. A bit high, but for the quality I'm pleased.

I was balking at the huge delivery wait time online and called to the store to see if I could get my pieces earlier. Darryl answered my call and he provided great service. He walked me though all of my questions, helped me submit the order through the store, and really helped me out. Darryl was awesome.

My visit to the Woodbury location was amazing! It was my first time buying brand new furniture, so I was very nervous when I first came in. We were helped by the store manager, Susan J. She was so great! Helpful, knowledgeable, and she made the whole experience so easy and stress-free! I am happy and confident with my purchase, and I credit that to Ms. Susan! Thank you for making my new experience so pleasant!

Great service..Great prices!

We had the best experience here a few days ago. Karsten, the salesman was so amazing! We were literally in and out within 30 minutes and we bought a sectional, matching ottoman and a new mattress. After leaving a different furniture store disappointed And empty handed because they were out of the furniture we wanted we went to Ashley in Woodbury. As I was telling Karsten about our bad experience he asked if I had a picture of what we had wanted from the other store. Luckily we did. He looked at it and brought us to the exact piece! Not only that but no problem price matching the other store. I seriously could not have been more impressed. If you’re looking for something new, head to the Woodbury Ashley store. Find Karsten. He will help you out.

My boyfriend and I decided on a sectional to purchase from ashley. Our associate we bought from was Susan. We were very detailed in the way we wanted the sectional in our home, but last minute the lay out was changed. We ordered the sectional in November. The pieces didn’t come until January. The pieces were delivered in our garage due to covid and wrapped in Plastic wrap and boxes. After 3 hours of unwrapping, transporting them in the snow, getting them inside the house, and applying the legs it was the opposite facing sectional. We also ordered some tables that didn’t turn out to be the color as pictures on the website. All in all, an exchange was made and we had to wait a whole other month. Next delivery comes and we had to argue about the returned items to the delivery people whom spoke little English and then on top of that a piece of the sectional had a huge hole in the bottom they attempted to patch and hide. We had to wait a whole other week for the final piece to be delivered. Overall, Susan was a friendly person to work with but customer service in a whole was horrible. I had to call for my account to be charged the original purchase, I had to call for delivery updates, I had to call numerous times for my refund to be placed on my account, and lastly I wanted compensation for waiting almost 5 months for a complete couch with multiple deliveries and was only given 50 dollar credit that I begged for. I will be most likely shopping elsewhere due to this unhappy experience.

We had a great experience. We came in looking for bedroom furniture and Darrell approached us with all the information we needed. Once we found a set we fell in love with, Darrell made sure it was in stock, and finalized the transaction. Thank you for your help Darrell.

Recently went to Ashley’s and had a great experience. We were first greeted by Darrell (great person) and he let us know of deals and finance options available. He let us look around by ourself which was super nice. I personally don’t like when sales reps are on your tail the entire time when your still trying to figure out what you want to purchase. Darrell let us looks around and would check in on us from time to time. He had great knowledge of the inventory (knew which colors came in what/ and what was in stock). Overall, Darrell IS YOUR GO TO MAN for anything!! Great customer service and great experience.

Very nice place with nice employees, but spendy

Great selection. Love the warranty for purchase

5 stars for Assistant Manager who helped answer questions today.

This is an independent franchise, DO NOT trust the delivery date as they don't get accurate info from the main Ashley furniture

Terrible customer service. Not apologetic at all for the extremely long pushed out times orders are taking to being filled (it&'s been 5 months). Not willing to offer any discount.

Terrible customer service. Not apologetic at all for the extremely long pushed out times orders are taking to being filled (it's been 5 months). Not willing to offer any discount.

Employees will assume your wealth at first glance and their helpfulness is equal to how much they think you can afford. I was told by a sales rep, "You cant afford this, you would need to finance." I'm glad she decided not to help us and to tell me that we should probably go to another store. I went to Slumberland across the street where I had a much more pleasant experience with the sales rep and spent my money there.

too expensive. not reasonable

My husband and I just bought a mattress today and thankfully we had gone online to look for deals before we went shopping. When we were being rung up I asked if the price quoted was the sale price and we're advised it was. After checking out I compared the online sale price with what we actually paid and it was NOT the price we paid. When ww questioned it the sales lady stated that there system doesn't update with the online prices. She did credit us the difference and was kind about it. Point is make sure you do your research first!

I purchased a table & stools for $1300 at this place. A week later the screws began to fall out & when I requested a technician the ticket somehow became lost and no one ever came to fix it. When I finally disputed the charge, the manager tried to refund me an amount that was $200 less than the original price. The reason being, “the order was connected to an order at a different store” after multiple complaints with the bbb, and consumer protection bureau I still have yet to receive my refund. for my first time shopping I thought it would have been an excellent experience, but this has been by far the worst major purchase I ever made & I will not return.

Very good variety of table sizes and heights

Friendly sales staff also felt no pressure to buy today.

0 stars. Terrible customer service, waited 15 minutes to talk to someone only to be told “all couches are a 12 week wait”. He then proceeded to go on helping the next customer.

Never again Ashley. We were told our couch arrival would take 6-8 weeks and our chair would arrive by the end of the year. Called 6 weeks later to learn our chair was in stock and our couch would be another 3 months. Why didn't anyone update us? Scheduled the chair delivery 3 separate times because they don't allow you to pick a time frame. The day of delivery, Ashley brought our entire order, couch and all. We would have been happy about this, except once again, no one updated us so we didn't have our other sectional moved out of the way. So here I am, 8 months pregnant, trying to help my boyfriend move the old couch and scratching our wood floors. Not okay. Since we couldn't move it quick enough, the delivery guys didn't even place our furniture in the right spot. Our chair was delivered in the wrong color and now we are expected to bring it back to exchange. So much for paying for delivery. Update: Been 2 weeks since I sent Ashley my contact info and order number per their request below. Still haven't heard a thing.

We purchased a bedroom set from Ashley. My experience instore and with the delivery were pretty good. When it fell apart was when we tried to return everything. It just didn’t work for our room. I called back the same day that we had everything delivered to start the process. In that call I was transferred to the person that we worked within store. After he realized he wasn’t going to save the sale he said he would have to call us back to process this as he was helping people in store. After no call back I called back to see what the status was, and I was told I needed to talk to my sales person to get the return going. I told them my sales person did not call me back, so the person on the phone said they would start the return, and that my sales person would call me back the next day to schedule deliver. After not being called back again I made a third call to figure out what was going on. They finally gave me the direct line to deliver which went great. They were there when they said they would be and were in and out in half an hour. So now we are a few days out and I found that I hadn’t received the credit refund for the return. I make the fourth call to find out the status is on this, and I found out that my return had been started, but not put in the correct pile for a return payment to be made. Don’t get me wrong I totally get that things are a bit slow now with COVID, but I don’t apperceive being told I would be called back multiple times and never receiving a call back. It almost seemed like it was being initially done to have the return not go through. Based on this experience I will pass on shopping at this store in the future.

Honestly the worst experience. It was fine in the store but once we got home and awaited our delivery everything fell apart. First they didn't tell us your furniture arrived we had to call to find that out. Then we had to reschedule our delivery three times because you can't pick a time of day for the delivery. Then we thought we were only getting the chair delivered but it was the chair and the couch. Well me and my 8 month pregnant girlfriend had to move our existing couch out of the way for the new one. And the chair is the wrong color so I have to bring it back. Overall the worst experience I have ever had with a company.

I have to admit I avoided Ashley thinking they were expensive. When my wife brought me here for the first time I walked out with all my living room furnature and a great deal.

A day before my furniture was supposed to arrive I was told it was not going to happen,, can't even get a straight answer as to when it will..😡😡.. update. Funds returned in a timely manner. 🙂

We purchased a full bedroom set online. When it arrived it was damaged. When we called The hotline we had to wait for 15 minutes, leave a voicemail and then they said they would give us a call back in 5 DAYS. When the new one arrived it was also damaged. We attempted to call the store but no one answered. When they finally did answer after several attempts we were put on hold for 15 minutes to then be hung up on. Returning the entire set will be happening whenever they get back to us.

Good selection, but it's not Bachman's. The gold standard.

Went to look at a couch and bought a decorative octopus. Darrell was a great help and would recommend shopping here just on my interactions with him.

This is the 2nd store we went to in search of a bedroom set and our experience was wonderful the sales people were easy going and did not hover over us or use high pressure sales tactics. Our salesperson was Karsten and he was very informative, very patient (I'm a bit indecisive) and we would definitely buy furniture here again

Ashley Woodbury is the biggest scam. If you go on line they have a kitchen island for 914.00 and then you get 40% off that and we paid for the taxes on a credit card .and our total after all the discounts is 1,100.00. you do the math something wrong. Darrell the manger said that's the best he can do because there privately owned. Are kidding check twice before you by there

Service is very good however sectional color selection was lacking

Had a terrible experience with one of the salesmen. My mom bought a couch almost exactly 5 years ago, and instead of trying to keep a customer, the salesman told her that there was nothing he could do to repair her current couch since it recently went over the 5 year mark. He acted as though he couldn’t have cared less, and completely lost the sale on the $4500 couch she was going to purchase no matter if they could repair her current couch or not. Will not be returning, and I recommend the money be spent elsewhere.

You can get much better furniture at Costco for 1/3 the price. I made a huge mistake buying a sectional couch from this place. 10 days later I decided I didn’t want it and called to return but can’t after 7 days. I HATE my couch, I’d give it away if my wife would let me.

I have to say, I am beyond disappointed in our overall experience with the purchase and delivery of our bed. We had purchased our first home late last year and decided that we should splurge on a nice bed for our master bedroom rather than the usual IKEA furniture we were used to buying. The selection were pretty slim for our taste in beds but found one in the showroom that matched our needs. We placed the order with Gloria on November 14, 2019 and paid for it in full. They did not have the King version of the bed in stock and it had to be ordered in before delivery, which was fine because we still had our old bed that was going into the guest bedroom. We were finally given a delivery date of December 24, 2019, just in time for Christmas. My fiancé had plans to fly out for the holiday to visit his family and I took this as an opportunity to purchase the rest of the bedroom set from IKEA to surprise him when he returned. Unfortunately, when the delivery arrived, there were missing pieces for the bed and they could not install it. This was a huge inconvenience as it threw a wrench in my plans to surprise my fiancé but understand that it's human error. The manager was gracious enough to refund us the delivery fee for this mistake and we awaited a new delivery date. They were able to reschedule us for a delivery early January. The morning of the delivery, I woke up to a phone call from Gloria telling me that they were unable to delivery our bed again. Since I was woken up for this call, it took me a moment to process this information. Apparently there was an issue at the warehouse and the headboard got damaged, making the bed undeliverable. I was definitely not happy to hear about this since we were expecting overnight visitors later in the month. I remained calm throughout the conversation with Gloria as we worked through this new speed bump. The result of this delayed delivery again caused us to have to set up our new mattress on the floor of our master bedroom in order for us to accommodate our visitors. We also had to store all our belongs that were planned to go under our new bed in our closets and laundry room. It became weeks of maneuvering around all these boxes and a huge inconvenience on our daily lives because of this ordeal. I did appreciate Gloria following up with me regarding our bed delivery as she called on January 10th to discuss an expected date for the bed to be in-stock. She also asked for me to tell her whatever we wanted she would help compensate us for the issue. At the time we were travelling abroad and didn't have any of the details on me but I did ask for some form of compensation for this issue that has caused a lot inconvenience. She told us she would speak with the manager and follow up with me, this never happened. We also felt that she was trying to push us to cancel our order so that they would not have to deal with us anymore. On multiple calls, and several times during the call she would continue to bring up that she would understand if we want to cancel our order. Maybe it's a misunderstanding, but to mention it multiple times makes it sound unprofessional. We finally got a call February 12th that our bed was in stock and ready for delivery. The earliest they could delivery was the following Tuesday so we scheduled it immediately. I took some time off work awaiting the delivery. They came within the window that was given and the bed was installed within 30 minutes. It was pretty quick and the guys left almost immediately. Since I was still working from home, I wasn't able to look over our delivery until later in the evening. The delivery left a lot of fingerprints so I decided to wipe the entire bedframe. There were a lot of missing paint from almost all edges of the bed, small cracks that weren't noticeable unless you were touching it, but then there was a huge scratch on the side rail with missing paint. To be quite honest, it felt more like a secondhand bed than something bought brand new. In

I have to say, I am beyond disappointed in our overall experience with the purchase and delivery of our bed. We had purchased our first home late last year and decided that we should splurge on a nice bed for our master bedroom rather than the usual IKEA furniture we were used to buying. The selection were pretty slim for our taste in beds but found one in the showroom that matched our needs. We placed the order with Gloria on November 14, 2019 and paid for it in full. They did not have the King version of the bed in stock and it had to be ordered in before delivery, which was fine because we still had our old bed that was going into the guest bedroom. We were finally given a delivery date of December 24, 2019, just in time for Christmas. My fiancé had plans to fly out for the holiday to visit his family and I took this as an opportunity to purchase the rest of the bedroom set from IKEA to surprise him when he returned. Unfortunately, when the delivery arrived, there were missing pieces for the bed and they could not install it. This was a huge inconvenience as it threw a wrench in my plans to surprise my fiancé but understand that it's human error. The manager was gracious enough to refund us the delivery fee for this mistake and we awaited a new delivery date. They were able to reschedule us for a delivery early January. The morning of the delivery, I woke up to a phone call from Gloria telling me that they were unable to delivery our bed again. Since I was woken up for this call, it took me a moment to process this information. Apparently there was an issue at the warehouse and the headboard got damaged, making the bed undeliverable. I was definitely not happy to hear about this since we were expecting overnight visitors later in the month. I remained calm throughout the conversation with Gloria as we worked through this new speed bump. The result of this delayed delivery again caused us to have to set up our new mattress on the floor of our master bedroom in order for us to accommodate our visitors. We also had to store all our belongs that were planned to go under our new bed in our closets and laundry room. It became weeks of maneuvering around all these boxes and a huge inconvenience on our daily lives because of this ordeal. I did appreciate Gloria following up with me regarding our bed delivery as she called on January 10th to discuss an expected date for the bed to be in-stock. She also asked for me to tell her whatever we wanted she would help compensate us for the issue. At the time we were travelling abroad and didn't have any of the details on me but I did ask for some form of compensation for this issue that has caused a lot inconvenience. She told us she would speak with the manager and follow up with me, this never happened. We also felt that she was trying to push us to cancel our order so that they would not have to deal with us anymore. On multiple calls, and several times during the call she would continue to bring up that she would understand if we want to cancel our order. Maybe it's a misunderstanding, but to mention it multiple times makes it sound unprofessional. We finally got a call February 12th that our bed was in stock and ready for delivery. The earliest they could delivery was the following Tuesday so we scheduled it immediately. I took some time off work awaiting the delivery. They came within the window that was given and the bed was installed within 30 minutes. It was pretty quick and the guys left almost immediately. Since I was still working from home, I wasn't able to look over our delivery until later in the evening. The delivery left a lot of fingerprints so I decided to wipe the entire bedframe. There were a lot of missing paint from almost all edges of the bed, small cracks that weren't noticeable unless you were touching it, but then there was a huge scratch on the side rail with missing paint. To be quite honest, it felt more like a secondhand bed than something bought brand new. In addition to the damages, there was a hole in our stairwell wall caused by the delivery that was floor level and didn't get noticed until later at night. Photos of the main damages are attached. This entire ordeal was just a disaster, we had hoped to get good quality furniture and excellent customer service but instead went through many roadblocks along the way. We should have just stuck to IKEA, but I guess that is our fault for wanting to buy something nice and special for our new home. After four months dealing with this issue and patiently waiting, I think it warrants some compensation other than just free delivery. We have been very understanding of the situation but it was just one disappointment after another. We are patiently waiting for your response, after all, we've already waited four months for the bed to get delivered.

I have to say, I am beyond disappointed in our overall experience with the purchase and delivery of our bed. We had purchased our first home late last year and decided that we should splurge on a nice bed for our master bedroom rather than the usual IKEA furniture we were used to buying. The selection were pretty slim for our taste in beds but found one in the showroom that matched our needs. We placed the order with Gloria on November 14, 2019 and paid for it in full. They did not have the King version of the bed in stock and it had to be ordered in before delivery, which was fine because we still had our old bed that was going into the guest bedroom. We were finally given a delivery date of December 24, 2019, just in time for Christmas. My fiancé had plans to fly out for the holiday to visit his family and I took this as an opportunity to purchase the rest of the bedroom set from IKEA to surprise him when he returned. Unfortunately, when the delivery arrived, there were missing pieces for the bed and they could not install it. This was a huge inconvenience as it threw a wrench in my plans to surprise my fiancé but understand that it&'s human error. The manager was gracious enough to refund us the delivery fee for this mistake and we awaited a new delivery date. They were able to reschedule us for a delivery early January. The morning of the delivery, I woke up to a phone call from Gloria telling me that they were unable to delivery our bed again. Since I was woken up for this call, it took me a moment to process this information. Apparently there was an issue at the warehouse and the headboard got damaged, making the bed undeliverable. I was definitely not happy to hear about this since we were expecting overnight visitors later in the month. I remained calm throughout the conversation with Gloria as we worked through this new speed bump. The result of this delayed delivery again caused us to have to set up our new mattress on the floor of our master bedroom in order for us to accommodate our visitors. We also had to store all our belongs that were planned to go under our new bed in our closets and laundry room. It became weeks of maneuvering around all these boxes and a huge inconvenience on our daily lives because of this ordeal. I did appreciate Gloria following up with me regarding our bed delivery as she called on January 10th to discuss an expected date for the bed to be in-stock. She also asked for me to tell her whatever we wanted she would help compensate us for the issue. At the time we were travelling abroad and didn&'t have any of the details on me but I did ask for some form of compensation for this issue that has caused a lot inconvenience. She told us she would speak with the manager and follow up with me, this never happened. We also felt that she was trying to push us to cancel our order so that they would not have to deal with us anymore. On multiple calls, and several times during the call she would continue to bring up that she would understand if we want to cancel our order. Maybe it&'s a misunderstanding, but to mention it multiple times makes it sound unprofessional. We finally got a call February 12th that our bed was in stock and ready for delivery. The earliest they could delivery was the following Tuesday so we scheduled it immediately. I took some time off work awaiting the delivery. They came within the window that was given and the bed was installed within 30 minutes. It was pretty quick and the guys left almost immediately. Since I was still working from home, I wasn&'t able to look over our delivery until later in the evening. The delivery left a lot of fingerprints so I decided to wipe the entire bedframe. There were a lot of missing paint from almost all edges of the bed, small cracks that weren&'t noticeable unless you were touching it, but then there was a huge scratch on the side rail with missing paint. To be quite honest, it felt more like a secondhand bed than something bought brand new. In addition to the damages, there was a hole in our stairwell wall caused by the delivery that was floor level and didn&'t get noticed until later at night. Photos of the main damages are attached. This entire ordeal was just a disaster, we had hoped to get good quality furniture and excellent customer service but instead went through many roadblocks along the way. We should have just stuck to IKEA, but I guess that is our fault for wanting to buy something nice and special for our new home. After four months dealing with this issue and patiently waiting, I think it warrants some compensation other than just free delivery. We have been very understanding of the situation but it was just one disappointment after another. We are patiently waiting for your response, after all, we&'ve already waited four months for the bed to get delivered.

I have to say, I am beyond disappointed in our overall experience with the purchase and delivery of our bed. We had purchased our first home late last year and decided that we should splurge on a nice bed for our master bedroom rather than the usual IKEA furniture we were used to buying. The selection were pretty slim for our taste in beds but found one in the showroom that matched our needs. We placed the order with Gloria on November 14, 2019 and paid for it in full. They did not have the King version of the bed in stock and it had to be ordered in before delivery, which was fine because we still had our old bed that was going into the guest bedroom. We were finally given a delivery date of December 24, 2019, just in time for Christmas. My fiancé had plans to fly out for the holiday to visit his family and I took this as an opportunity to purchase the rest of the bedroom set from IKEA to surprise him when he returned. Unfortunately, when the delivery arrived, there were missing pieces for the bed and they could not install it. This was a huge inconvenience as it threw a wrench in my plans to surprise my fiancé but understand that it's human error. The manager was gracious enough to refund us the delivery fee for this mistake and we awaited a new delivery date. They were able to reschedule us for a delivery early January. The morning of the delivery, I woke up to a phone call from Gloria telling me that they were unable to delivery our bed again. Since I was woken up for this call, it took me a moment to process this information. Apparently there was an issue at the warehouse and the headboard got damaged, making the bed undeliverable. I was definitely not happy to hear about this since we were expecting overnight visitors later in the month. I remained calm throughout the conversation with Gloria as we worked through this new speed bump. The result of this delayed delivery again caused us to have to set up our new mattress on the floor of our master bedroom in order for us to accommodate our visitors. We also had to store all our belongs that were planned to go under our new bed in our closets and laundry room. It became weeks of maneuvering around all these boxes and a huge inconvenience on our daily lives because of this ordeal. I did appreciate Gloria following up with me regarding our bed delivery as she called on January 10th to discuss an expected date for the bed to be in-stock. She also asked for me to tell her whatever we wanted she would help compensate us for the issue. At the time we were travelling abroad and didn't have any of the details on me but I did ask for some form of compensation for this issue that has caused a lot inconvenience. She told us she would speak with the manager and follow up with me, this never happened. We also felt that she was trying to push us to cancel our order so that they would not have to deal with us anymore. On multiple calls, and several times during the call she would continue to bring up that she would understand if we want to cancel our order. Maybe it's a misunderstanding, but to mention it multiple times makes it sound unprofessional. We finally got a call February 12th that our bed was in stock and ready for delivery. The earliest they could delivery was the following Tuesday so we scheduled it immediately. I took some time off work awaiting the delivery. They came within the window that was given and the bed was installed within 30 minutes. It was pretty quick and the guys left almost immediately. Since I was still working from home, I wasn't able to look over our delivery until later in the evening. The delivery left a lot of fingerprints so I decided to wipe the entire bedframe. There were a lot of missing paint from almost all edges of the bed, small cracks that weren't noticeable unless you were touching it, but then there was a huge scratch on the side rail with missing paint. To be quite honest, it felt more like a secondhand bed than something bought brand new. In

I have to say, I am beyond disappointed in our overall experience with the purchase and delivery of our bed. We had purchased our first home late last year and decided that we should splurge on a nice bed for our master bedroom rather than the usual IKEA furniture we were used to buying. The selection were pretty slim for our taste in beds but found one in the showroom that matched our needs. We placed the order with Gloria on November 14, 2019 and paid for it in full. They did not have the King version of the bed in stock and it had to be ordered in before delivery, which was fine because we still had our old bed that was going into the guest bedroom. We were finally given a delivery date of December 24, 2019, just in time for Christmas. My fiancé had plans to fly out for the holiday to visit his family and I took this as an opportunity to purchase the rest of the bedroom set from IKEA to surprise him when he returned. Unfortunately, when the delivery arrived, there were missing pieces for the bed and they could not install it. This was a huge inconvenience as it threw a wrench in my plans to surprise my fiancé but understand that it's human error. The manager was gracious enough to refund us the delivery fee for this mistake and we awaited a new delivery date. They were able to reschedule us for a delivery early January. The morning of the delivery, I woke up to a phone call from Gloria telling me that they were unable to delivery our bed again. Since I was woken up for this call, it took me a moment to process this information. Apparently there was an issue at the warehouse and the headboard got damaged, making the bed undeliverable. I was definitely not happy to hear about this since we were expecting overnight visitors later in the month. I remained calm throughout the conversation with Gloria as we worked through this new speed bump. The result of this delayed delivery again caused us to have to set up our new mattress on the floor of our master bedroom in order for us to accommodate our visitors. We also had to store all our belongs that were planned to go under our new bed in our closets and laundry room. It became weeks of maneuvering around all these boxes and a huge inconvenience on our daily lives because of this ordeal. I did appreciate Gloria following up with me regarding our bed delivery as she called on January 10th to discuss an expected date for the bed to be in-stock. She also asked for me to tell her whatever we wanted she would help compensate us for the issue. At the time we were travelling abroad and didn't have any of the details on me but I did ask for some form of compensation for this issue that has caused a lot inconvenience. She told us she would speak with the manager and follow up with me, this never happened. We also felt that she was trying to push us to cancel our order so that they would not have to deal with us anymore. On multiple calls, and several times during the call she would continue to bring up that she would understand if we want to cancel our order. Maybe it's a misunderstanding, but to mention it multiple times makes it sound unprofessional. We finally got a call February 12th that our bed was in stock and ready for delivery. The earliest they could delivery was the following Tuesday so we scheduled it immediately. I took some time off work awaiting the delivery. They came within the window that was given and the bed was installed within 30 minutes. It was pretty quick and the guys left almost immediately. Since I was still working from home, I wasn't able to look over our delivery until later in the evening. The delivery left a lot of fingerprints so I decided to wipe the entire bedframe. There were a lot of missing paint from almost all edges of the bed, small cracks that weren't noticeable unless you were touching it, but then there was a huge scratch on the side rail with missing paint. To be quite honest, it felt more like a secondhand bed than something bought brand new. In

Excellent service and great value!! Ask for Christina 😊

Slumberland has a lot more and better service

**updated review*** Got sent the wrong couch and didn’t have initial good customer service experience with the company. Manager called me a few days later. Apologize for what happened and is getting my couch that I ordered sent to me fast as possible. I understand mistakes happen and I am pleased that my issue was resolved quickly.

Love this place

Great Sales Team!

Good selection of just about everything.

Had to wait almost 2 months for my couch. There is no control over when the delivery service comes, they just give you limited options of a day and a time window so I had to rearrange my entire work schedule to accommodate the delivery. Then, when the delivery finally came, they gave me the wrong couch! When I told the delivery people, they informed me that the couch was all the way in the back of the truck and that someone would give me a call later, and just left the couch they brought in my living room. Even though they had the other couch, they did not offer to go back and get it in the truck and swap it out. The couch I ended up getting was better than the one I ordered, so I don't mind keeping it, but it was unclear if I was able to keep the current couch or if they were going to insist on swapping. If they insist on swapping it's just another hassle I have to deal with with the delivery schedule again. So FRUSTRATING.

Went saw conquered oh wait bought..found what we were looking for and had a great sales person....

(Translated by Google) I love Ashley Home Store 💕💕, today I went to buy my bed, and the seller was very friendly and cordial, the truth is that I left very happy and satisfied 😊😊with my purchase, the store has very good offers and quality products .. I will return in the future for other things that I need 👍👍👍 (Original) Me encanta Ashley Home Store 💕💕, hoy fui a comprar mi cama , y el vendedor fue muy amable y cordial , la verdad que salí muy Feliz y satisfecha 😊😊con mi compra, la tienda tiene muy buenas ofertas y productos de calidad.. Volvere en el futuro por otras cosas que necesito 👍👍👍

Had a really great experience here, ordered an entire bedroom set and mattress. Sales staff I worked with was very helpful! Nonoressure to purchase what so ever, highly recommend.

Susie is seriously and angel! My dad ordered a recliner for him to sleep in after shoulder surgery. It got delivered w/o the plug so that he couldn’t recline. The delivery drivers were rude. Told us it was our problem now then left. Susie was sweet enough to drive the part from her store to our house after a different person told us we’d have to order one and wait a week for it. Talk about hospitality!

Worst company I have ever had to deal with. They delivered a damaged bed. The delivery guys made a mess of our house leaving trash everywhere. They didn't take their shoes off or wipe their feat, so the crud they tracked in turned our carpets black. Calling their customer service was even worse. The first person was supposed to call back later once something was registered in his system - never did. The second person blamed us for accepting the delivery in the first place even though their delivery people said to call to have someone come out with a replacement part. The third person had to connect us with their delivery partner who wanted us to again wait on a call back and blamed more of it on us even though we have the whole thing documented on their freaking paperwork. We finally are returning the whole thing. I will never do business with this horrible company ever again.

My husband and I had a great experience here. We had been visiting around to different Ashley's throughout the cities and this was the last one of the night. No one until this store mentioned that they were having a flash sale for that day only. Jolene informed us which helped us make the decision to buy our bed. From start to finish she was quick and efficient and we paid a great price for the item. She was able to merge this purchase with another so we didnt have to pay second delivery fee. I definitely recommend visiting this location.

Loved it

What a mess! I will never buy anything from them again and this was our first time. Not only did our salesperson didn't tell us it was going to take over a month to get our furniture in; he also never communicated with us about any changes. I always had to call to get any updates and the answer was always different. Apparently, October is a busy month for furniture. Regardless I shouldn't have to wait a month and half to get couches that we're apparently in stock and were supposed to be in ready in two weeks or less. We finally received our couches last week. Although, we like our couches we would have gone with something else to get it sooner or have gone to another store. The only good part about this whole mess the delivery guys. They were very nice, on time, and made sure everything was good to go.

couldn't be more happier with what we have purchased, can't wait to get it to the house

One day I’ll go back to get more items!! This place is awesome! Courteous on the phone, compassionate in person, furniture looks amazing paired with colors, decor and seasonal themes!! I’ll for sure be heading back to this location one day, until then I’ll marvel at all the awesome emails and commercials!!! Good going Ashley Furniture!!! ✨

Had a wonderful experience at Ashley Home Store Woodbury. Jolene Brewton was wonderful. I had to furnish my aunt's apartment from the other side of the country, sight unseen. All I had was a floor plan. Jolene helped me pick out the furniture. She shopped with me online over the phone and not only that but she personally went to the apartment to receive the furniture when it was delivered. She went way above and beyond. The furniture is beautiful, it was a great price, and the service was unbelievable. I highly recommend the store and Jolene Brewton.

Amazing customer service. Jolene helped us and she was great. Knew exactly what we wanted, showed us everything we described and in our price range. Definitely recommend seeing her if you stop in. Coming back in the future.

Very nice sales staff. They are not pushy but provided information needed. Good selection. I would recommend Jolene Brewton. She went out of her way for us !

Jolene made my experience a great one!!!

I tend to find what I want at Ashley over the other chains.

Love our bedroom set thanks Christina

We love Ashley Furniture! Anytime we need or want a new piece/set Ashley is the first (and ends up to be the only) place we go because we find something we love for the right price. Karsten Eylmann is wonderful to work with - knowledgeable and detailed and he allows you the time you need to make your decisions. We will be back in the future...of course!

Nice furniture

Lovely furniture..pricey..🤑

Very friendly and we spent way too much.

Really helpful staff with zero pressure to buy. I would definitely buy from here again.

Awful, awful, awful!!!!! From the time of picking up my dresser and the sales person was higher then a kite. I get the dresser home and opened up to realize the top of the dresser is scratched beyond belief. I was shocked they would sell and even package up an item this damaged. I called customer service right away. They seemed like it was no big deal. They seemed like they did not want to deal with me or help me with the problem. I had to yell at the lady to hear what I was saying. My sister and I picked up the dresser brought it home and unpacked it our selves. That dresser was extremely heavy. I wanted someone to come pick this dresser up and bring me a new one, the next day. The lady laughed and said that's no possible. After about an hour dealing with customer service. I get a call back the next day stating they are working on it but most of the time you get products they way they are in the box. I was so dissatisfied with Ashley furniture. The run around and calls I had to make to get a new dresser was sickening. Long story short I got a delivery 2 days latter with a new dresser. Even though the delivery people where 2 hours past the window time. I will never buy from this store again and will make sure others know the same. Awful, customer service and awful products. I wish I could give them no stars, I had to give them 1 just to post this

Big selection of furniture made in the region.

The quality of the products I purchased were great, but probably the worse customer service I've ever dealt with besides Comcast. The end table and cocktail/coffee table I purchased look great and I couldn’t be happier with the quality. The customer service on the other hand was the worst I’ve almost ever dealt with besides Comcast. It took took over 1 month of lies, complete incompetence and rude staff to get all my items (a coffee/cocktail table and end table). I was told literally 9 times over a full month to pick up the table at various locations around the Twin Cities and either after getting there was told it wasn’t there or when I called to confirm was told it wasn’t there and in a different state. I’ll repeat that… 9 times over a month. If it wasn’t for such a great product and price I would have returned the end table and cancelled the coffee/cocktail table. My only advice is to never purchase from Ashley Furniture. Never.

The quality of the products I purchased were great, but probably the worse customer service I've ever dealt with besides Comcast. The end table and cocktail/coffee table I purchased look great and I couldn't be happier with the quality. The customer service on the other hand was the worst I've almost ever dealt with besides Comcast so I can't recommend this store unless you want to pull all your hair out and almost go crazy due to the lack of professionalism. It took took over 1 month of lies, complete incompetence and rude staff to get all my items (a coffee/cocktail table and end table). I was told literally 9 times over a full month to pick up the table at various locations around the Twin Cities and either after getting there was told it wasn't there or when I called to confirm was told it wasn't there and in a different state. I'll repeat that... 9 times over a month. If it wasn't for the fact the oversized coffee table was so hard to find and such a great product and price I would have returned the end table and cancelled the coffee/cocktail table. My only advice is to never purchase from Ashley Furniture. Never. The quality of the product doesn't make up for the month of nonsense I had to deal with. I'm happy with the items, but would never buy anything from them again.

Great people to work with

The staff was very knowledgeable and helpful. We were able to find furniture that want so expensive that it had to be passed down from generation to generation... It was reasonably priced. Great selection and good pricing.

Was originally happy with how smooth everything went at the store and ordering our new furniture. ordered a new king size bed frame, mattress, mattress pad cover, a rocking recliner chair and a sleeper sofa. I was going to order online and the delivery date it gave me was a reasonable time. In the store they were willing to give me the better price (if it was more online and cheaper in store they gave me which ever was the best deal) so we ended up having the sales lady order everything for us through the store. She said it could take up to 3 weeks. I figured just because it could take up to 3 weeks that it wouldn't actually be that long. Tomorrow will be 3 weeks waiting on the furniture and had I known it would actually the full 3 weeks I probably would have went a different route. The sales person just called and said she doesn't know where my sofa is and was wondering if they can send it on a separate truck and leave it outside and move it ourselves um hello what if it rains? I told her no thats why we went with this delivery option I am pregnant and cant lift and dont have anyone else able to do that. I asked her why they couldn't ship it separately and still have someone bring it inside like they are supppsed to and like they are doing with the bed and chair she said they would have to charge me an additional fee which makes zero sense if she was trying to get it delivered on a separate truck anyways. Then she asks me if we can move the delivery date which is already a week past what they told me. Honestly just ridiculous and I am about ready to say cancel it all and take a full refund. Waste of my time. Seriously id like some answers and either a discount or I'll just cancel all together. Edit: 5 days later the bed and recliner arrive, still no couch, the people driving the truck were extremely rude to me on the phone, showed up before the scheduled time (supposed to be 11am-2pm) show up at 1015, dont take off their shoes or wear shoe covers in your house, walking through dirt in the pouring rain, and forgot my mattress pad cover. Never again Ashley furniture.. never again. So very disappointed with this entire experience. Edit again: got a call from suzy, tried calling back and the workers hung up on me twice while trying to transfer me over, got a call today thay my furniture is in but can't be delivered for a week? Ridiculous because I've been waiting for over a month already when the sales lady said "it could be up to 3 weeks" never once said 6 weeks. I am so upset with Ashley furniture. This is so unacceptable.

We were ever so pleased to be waited on by Jolene Brewton, a thirteen year employee of Ashley HomeStore, whose patience and knowledge of furniture was unexpected, given our previous experiences at other stores in Woodbury selling similar products. She will be recommended to our friends and family members as the best salesperson to contact for any and all of their future furniture needs. Ms. Brewton is awesome and devoted to the customer's best interests, and she is also a kind person! Thanks, Jolene! You Rock! Respecfully, Rich & Vickie Erickson.🌹

These people are all about your money nothing else this was the second Ashley I went to for the same horrible experience from the one in maplewood . Deliver service is beyond horrible take your money else where

I was assisted by Karsten Eylman and he was wonderful! I knew what I wanted and he helped get me all set up with their financing. He was so helpful and explained everything so I understood the process. I didn't feel like I was being upcharged or taken advantage which I greatly appreciated.

Excellent sales man by the name of Karsten. We did not buy anything this time. However we will soon. Go and see him and let him sell you something.

Didn't find what we were looking for but salesman was nice

Had gone here with my girlfriend to purchase a bed. We walked in, and we greeted the sales woman that probably would have walked right past us if we didn’t say anything. We got directed to the mattress area and probably waited quite a bit before someone came to us (after being told over the speakers that we were there). He showed us some beds in our price range, walked away. Came back, answered questions, walked away. After coming back, and him walking away again for roughly 10 minutes, while we aimlessly looked around for him, we left. Ended up going to slumberland and left that day with a bed.

Noone welcomed us or asked us if we needed help. The labeling of the furniture was unclear, I didn't know if the seats were leather or plastic. Seeing the staff standing around actively ignoring us really rubbed me the wrong way.

Gloria is such a joy to work with. She helped my boyfriend and I so much with our new bedroom set purchase. She’s the type of person that you could chat with all day. She deserves a raise!

They got great furniture selection. Workers are friendly and nice to talk to or ask questions.

We ordered an outdoor table 2 years ago. It was said to be a weather resistant outdoor table. The table is now peeling and some spots even look like someone took an axe to it. We called customer service and they will not stand by their product, for the money we spent on this table it should have lasted much more than 2 years.

Absolutely the best service I have ever had! Susie and John came out to my dads nursing home to put his adjustable bed together. After calling Susie to complain about the delivery men not fulfilling the set-up of the frame and leaving my dad with a mess and no place to sit in his room, Susie said she would grab John in the warehouse and do it themselves. They beat me there and were working to get things up and running. I was very upset and when Susie said she would come out personally I felt instantly better. They spent a good hour putting the bed together and were very nice and made us feel like we mattered! Thank you, thank you for the stellar service! Nancy

Daryl at Woodbury is amazing. We had quite a bit of hiccups with our sofa - weather delays, shipping delays, then a delivery problem but he took care of everything to make sure we were satisfied. Very happy with our sofa and look forward to using it for many years!

We bought a couch, chaise lounge and ottoman and they are beautiful. There was an issue with delivery but thanks to Daryl it was cleared up fast and our furniture was delivered in time for a very special event. I felt like our delivery was the most important thing on his agenda. What a fantastic experience. I would recommend Ashley Furniture in Woodbury to anyone. Thanks for everything!

Best customer service we’ve had in along time. Thank you to the mattress manager that made what we were told incorrectly, right for us!!! We will be back to Ashley! Their are still people who will stand behind what they say.

In the past I have made several purchases from Ashley furniture for my home, and have been happy with the service and furniture itself. I stopped in this past Saturday to purchase a new mattress. When coming into the store I was greeted by a friendly salesman who referred me back to the mattress areas and informed me that sales associates specializing in mattresses could assist me. When I arrived to the mattress area, there was a salesman sitting at the desk and a saleswoman helping someone else. I began looking at mattresses for about twenty minutes until I decided on the one I wanted. At this point the other customer left, so the sales man and sales woman were sitting at the desk talking. I waited for one of them to acknowledge me and come over, but this never happened. I finally went over to the desk and waited for them to finish talking, however they never did, nor did they ever acknowledge me. I went back over to the bed I wanted, took a photo of the brand and model and left the store. I ended up going to a different furniture store who had the same bed available. I purchased the new mattress along with a new living room set.

We worked with Karsten. He greeted us at the door and told us about the awesome anniversary sale going on (40% off!). What we liked about Karsten was that he kept an eye on us but didn't hover. He watched from a distance and checked in every 10-15 minutes or so to see if we had any questions. He provided excellent customer service at check-out. We decided to put some money down to lock in the great prices and pay it off before delivery. We got a new bed, 2 nightstands, a TV stand, and coffee table for $1800 (tax & delivery included). We can't wait to get the furniture into our new house!

Great customer service, great prices when on sale

Terrible customer service. I have been calling for 1 hour and no one is answering the phone. Bought a 3 piece sectional and lamp back 1 month ago. Paid in full and still have not received the items and no communication on when it might arrive.

Karsten was very helpful and a pleasure to work with!

Karsten was very helpful, patient, and knowledgeable. I price shopped the same couch at Slumberland and found that Ashley was $300 cheaper. Ashley's delivery charge was also cheaper than their competitors. I will definitely shop at Ashley again.

They have nice furniture in there and reasonable price catching Wireless on sale

They delete bad reviews off their website. Let’s see you delete this. We weren’t happy with a couch, it started falling apart immediately after we got it. Called to complain, they kept sending us to the wrong teams, sending us through legal loop holes to buy time and not calling back. Before you know it, they said we had it too long and nothing can be done. We reviewed the couch online, multiple times, with appropriate language, and it was deleted every time. Just know that before they smile at you and lead you to their “sale” section.

Karsten and John was great help today nice and friendly guys today.

Just browsing for recliners. Decent selection.

I didn't believe their customer service could be as bad as their other reviews state, but you should know they are accurate. Ashley Furniture has terrible customer service after the sale. Order confirmation 7250 01677044 01 ordered 12/30/18 because they didn't have in stock at the Woodbury store, set to be delivered 1/2/19 but has yet to be shipped on 1/10/19. Customer service at 866 436 3393 wouldn't answer the phone after an hour of waiting on hold. The Woodbury store offers no help and says to call customer service. Read the other Yelp reviews, learn from our past, then buy elsewhere. I'll be calling my cc company next to cancel the purchase.

John in the Woodbury location was knowledgeable, accommodating and hands on, made sure l was comfortable with my choice. I chose the Synchrony 60 month financing. As per the manager, store policy is 30% down. For $2,419.97 purchase l had to put down $726 leaving 1,693.97 financing.