Ashley Store | Columbus, MS 39705

If I could give NEGATIVE stars for Ashley HomeStore, I would. ABYSMAL customer service. We spent 1000 dollars on a couch (We had to do the work to find that the couch is sold for a HIGHER price in store than listed online). We were told by Ernest that the couch would arrive no later than14 days. Since our couch was LOST, it will take way longer than 14 days to arrive. Not only was this inaccurate, but Monica could not explain why there were NO records of the couch on their weekly shipments. How do you lose a 1000 dollar couch? They provided us NO tracking information and Monica was RUDE and CONDESENDING on the phone when we asked where our order was. At first, we were understanding, until we were told the couch was LOST. We will NEVER EVER step foot in this poorly run store ever again. Anyone who is reading this and plans to go to Ashley HomeStore, do not waste time, money, or effort. Their employees will try to upcharge you, deliver empty promises, and spit in your face.

Great service, got a sectional couch on a big sale. Delivery was estimated to be 2-3 weeks minimum. It came in four days later. The crew was knowledgeable and showed me how to assembled, disassemble, and move.

They where great and helpful

Recently bought a bedroom set that was on floor display for many many years. I was anxious to get bedroom set because I was moving into a new home. Little did I know, the bed had more scratches than they showed me at store. Once I realized I called management to inform them. Josh the manager was horrible at being a qyality business man. Ill stop here. Ashley Furniture in Columbus, Ms is horrible when it comes to quality and treating customers fair and with respect.

Ernest was so patient and kind! Big fan of this place!

This review is specifically for the team handling repairs at the store. I purchased a reclining sectional at the sister store in Starkville sometime during 2020. After a couple of years, the motor on one of the main recliners stopped working, so I was out a seat (my seat mores the pity). I called the store and got connected with Bubba the repairs department. He ordered a new motor and had it shipped to my house free of charge even though our couch was not under warranty. I installed the motor and it worked for a month or two, but then died on me like the last one. Figuring I was officially out of my depth, I gave Bubba another call. He sent a repair guy out to the house who said the reason why the motor kept dying was because the reclining mechanism was bent and likely had been since we bought the couch (it was a floor model). He ordered a second new motor and a reclining mechanism. I was prepared to pay for the repair, but again, Bubba and his team covered the parts and labor saying "You are not under warranty, but there is no reason why your couch should be broken after such a short time. We will make this right." Some parts ordered and one visit to the house later, everything is fixed. They actually followed through unlike many others I have interacted with in the past. I have never delt with a repair team as professional and capable as Bubba's. They do exactly what they say they will and have the customer's best interest in mind. I don't usually write reviews for any businesses, but I wanted to give Bubba and his team the kudos they deserve. To Ashley's management: know that having people like Bubba working at your store is the kind of thing that makes loyal customers. I would certainly buy furniture from you all again just because of how Bubba and his team helped me and my family!

Good services

I purchased a Bar/Spirits Cabinet online from Ashley Furniture Store in January 2023. The cabinet was delivered; however, the doors did not close, the handles did not line up and the wood grain did not line up. I called Customer Service, and a technician was sent out. After 2+ hours of rebuilding the cabinet, the technician advised new doors, handles, and various other accessories would need to be ordered. The parts I currently have do not fit the cabinet. The new parts finally arrived in April; another technician was scheduled. The second technician worked on the cabinet for 1.5 hours and finally advised the doors, handles, accessory parts were not correct. Second order placed. The third technician appointment was a no show no call. When I called Ashley, it was communicated that I received a phone call, and a voice mail message advising the appointment was cancelled. This was a lie. No phone call, no voicemail and I waited all day for the technician. Fourth appointment, technician arrived, and after 2 hours advised the cabinet is of very poor quality. I advised that I wanted the cabinet returned to the manufacturer and a full refund. Post-Fourth Technician Appointment: I have placed four phone calls to Ashley Furniture customer service requesting a full refund and the cabinet to be picked up. During two of the four calls, when asked to hold I listen to a roster in the background crowing. I have requested a manager to call me during every conversation and have been told the manager would call in 24 hours. I have NEVER received a call from a manager. We remodeled our home in 2021 and 80 percent of the furniture was purchased from Ashley. I am an excellent customer and a patient person. However, I am now an unhappy customer and will continue to share my negative experience with everyone I encounter. I am still waiting for a refund and the cabinet to be picked up. Johnb

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You get what you pay for. It’s expensive. Our bedroom set is very nice and customer service is excellent.

Always love our Ashley Furniture items!!!! Ask for Ashley at the door in Columbus and she’ll hook you up!!!

My wife was flirting with another man. until she vanished away, I was desperate to get her back, I wasted so much time and money trying to get my wife back, I tried almost all possibilities to have her back and nothing worked. I became lonely. To make it short, I found a spell caster, Dr OJO . I saw the good testimonies about his wonderful work and after reading the Testimonials, I decided I had to try and give it one last try and After the spells, a miracle happened, my wife came home. It was awesome, anyone who needs help, should email him:drojospelltemple867@gmail.com WhatsApp on +27 762867442 or his Facebook page 👇👇 https://www.facebook.com/Dr-ojo-spell-love-spell-102571918576587/

This is almost 3 yrs later review.. Everyone was very nice, I do remember the lady named Barbara helped me first, showed me around and provided details, and she definitely knows what she is talking about. I saw custom couch set, that I love very much, but had to be built per order due to the pandemic, so I had to wait, a month or two, but it may be different now. Everyone stayed in touch until it was ready, and the delivery was awesome. There was a small scratch occurred, upon the couch, during the load into the home, because it had to go upstairs, BUT they detailed that! AND sent another gentleman to build it all over again, just to make sure I had 100% of what I did paid for. So, I hope everyone understand the review here, people do help and care, but you have to try to meet people halfway to seek the results you are looking for. I’m still satisfied with my couch set and so grateful for them for making it happen. I hope anyone here will share the same experience too! TY to all of Ashley’s family, my experience truly was great!

Such a great experience. Barbara was so helpful with the whole process and showers us some wonderful pieces we fell in love with.

The workers immediately come to assist you when you walk in the door & they have beautiful furniture there too

Went in looking for queen size bed and found one we loved...just pricey, Assoc Felicia told us about the Mgr special for Labor Day which was an entire bedroom set very very nice, quality good wood and much less than a single bed. We took that and was so thankful for it and her she could have not mentioned it because it was cheaper but she did her job very well so we will go back and ask for her next time she has gained our trust. 🥰

Good furniture and great customer service.

Their consumer affairs department is complicit with supporting third party vendors of theirs who are scamming consumers with over 500 better Business bureau complaints this year alone. They deflected any responsibility regarding the way the B2B Vendor of theirs (ACFWholesale) is actively pulling a bait in switch scam for free shipping. Two months after purchasing from ACFWholesale with a verified address for free shipping i get informed that the order is ready as long as i pay a $145 remote fee. Customer Service with both Ashley and ACFWHOLESALE is a joke. Take your money elsewhere instead of funding the taking advantage of future customers of theirs.

Barbara is awesome. Very good experience shopping for a table.

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Barbara Stapp was wonderful and helped us every step of the way!

Very helpful

The store Manager and Sales Staff were Amazing. Very friendly and knowledgeable. I highly recommend this store in Columbus MS over any other Ashley Homestore I have shopped in

Thank you Ernest for your time yesterday! the adjustable bed I bought yesterday is awesome! You went out of your way to help find the best bed for me and I couldn't be happier! I've wanted one for a long time and you made it possible! You even found me a good deal! If you go there ask for him! He definitely goes out of his way to help! Thank you Ernest for all your help!!!

Mrs. Sophia James fx is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After losing my job I have no where to lay my heads upon until I was introduced to Mrs. Sophia James fx by a friend who advise me to invest into her bitcoin trading and now my life have really change. Visit Mrs. Sophia James fx on WhatsApp: +17075598033 Email: sophiajames0122@gmail.com

Website won't let you look unless you provide a zip code even tho you choose the store in the town you want to look at. I'm not wasting my time with this company. I don't know zipcodes for neighboring towns.

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

i purchased a mattress and the first night was horrible!! Honestly i dont think it was the mattress i saw in the store. I paid 1500 dollars and when i called to talk to manager about it he said sorry but no returns or exchanges. He also said he doesnt answer to anyone about his discisions. So now i am out 1500 dollars for a terrible mattress that i cant sleep on!

Considering many things out of the control of our salesperson and the store management due to Covid and shortages both our sales person and store management worked tirelessly to make sure we were well informed and happy ! I would use them again for sure !

Kalisha was a phenomenal sales consultant who solved our very specific couch needs. She toured us around the store and answered all of our many questions with expertise and patience. Couch has been everything we wanted so far at a super reasonable price - given the current backlogged supply chain and inflated pricing we found at other stores. ask for Kalisha Tedford!

Save your money and time and go somewhere else. We found the exact same furniture at a local store in Aberdeen but only purchased from Ashley's because they matched the price and promised to get it faster. Guess what..no update since the day they got paid. They only care about you until you give them your money. No one at the store except the sales person will give you any updates on your order and the manager never seems to be available.

Super nice employees. Katie helped us out and she was super nice and honest.

My family placed an order for a simple bedroom set featuring a bed frame a side table and a dresser. We placed this order back in December of 2020. They said everything would be here in mid February. It is now almost June, 4 months after we were supposed to get our item and 7 since we first ordered. You can't blame covid forever especially since it's winding down now.

My family put a down payment on a king size bedroom set and was told February to early March and now it's been push back to late May after a series of set backs and no can give us a solid answer. When asked about a refund was told only store credit which proves that they are not part of the corporation, but a franchise who can not keep their word.

DO NOT EVER ORDER FROM HERE!! I ORDERED A TABLE AND HAVE NOT RECEIVED IT. ITS BEEN 6 MONTHS. AND THEY WONT GIVE ME A REFUND. HORRIBLE COMPANY.!

Awesome style of furniture to pick from

We bought our couch from this store, the manager Josh helped us and he is amazing!! So friendly, dealt with all our questions, knowledgeable and helpful. Everyone we talked to in the store were friendly, 10/10!

I purchased 4 pc dresser, chest and 2 night stands, 1st the order was delayed and no one called to advise me. When it did arrive they delivered it, found out later the dresser and mirror was scratched. The knobs are cheap and continuously come apart. Not good quality for the money. I’m done with Ashley Furniture.

Went in to buy a sectional. They didn't have what I wanted on the spot, but a helpful cleck got on the Internet and she found my sectional! Great service.

They had the best customer service I’ve ever experienced! I’ve been looking to purchase a bed and been shopping around for options. I went to another local furniture store that shall remain anonymous and they made me feel like it was their way or no way. They didn’t seem to care. But I went to Ashley furniture and it was the easiest and nicest buying process for me. Earnest was my salesman! Such a great spirit and caring person! Thanks you guys!

DO NOT BUY FROM HERE!!! I ordered a couch, bed and mattress. The delivery date for all of it was August 13th which was 2 days later than needed. Only the bed was available on the delivery date even though I was told all would be available. The bed showed up completely damaged and now I have to go through the process of having it replaced. I’ve been sleeping on an air mattress for a week. On top of that, it’s a nightmare to get through to anyone at the store or any customer service. Worst experience ever.

Customer service is excellent. Sales personnel is eager to serve and make sure that you get what you are looking for the way you want it at a price that is satisfactory to your wallet.

Thank you for donating Ashley gift cards for nurses week at Baptist GT this year! Just recently used mine and I really appreciate it!

Decent selection and really friendly staff

I ordered 1 sectional couch 2 months ago and every time I call the delivery date is pushed back. Don't buy from this store.

Great Customer Service. Quality furniture.

The best!

Bought a couch and while making payments less than a year recliner cable broke called manager told me will have part in a week. Three weeks later they ain’t got part. Called back and got blowed off by manager when called and asked for higher management and was told they didn’t know their name. Went to see owner and he was very defensive and could care less about the customer. Sales man I used was great but after that customer service is throwed out the door. Me and my household will never be in that store again. Good Bye Ashley Furniture.

Great customer experience and customer service

We decided on the blue. Great service, ready for delivery

I was looking for something in particular. I didn't see it with this visit. Maybe next time.

Went here to buy living room furniture. Could not get waited on. Left with my cash.

Good service, did take longer than I was told to get my mattress

0 stars Went in the store and purchased four chairs which I picked up. Ordered a headboard/frame that i told the salesperson needed delivered to my home. When I got the call that the headboard was in, they said they wouldn’t deliver it because I had not paid a delivery fee. How is that my fault? When I asked to talk to the manager, Josh Moorehead, he insisted that I had to drive back to the store (25min) to pay the fee for delivery. I insisted that I informed the salesperson that I needed the headboard delivered and it should not be on me. (Never mind, Goose Hollow delivers to Columbus & Caledonia free of charge) Manager Josh told me that the “buck stops here, no returns, I’d have to pay anyway.” Just like a pompass, arrogant jerk! I’ve since spent $20,000 at local furniture stores where there is great service and great deals!!! Goose Hollow of Columbus and B&B Furniture of Aberdeen. Support local folks because if you ever have a problem with Ashley Furniture of Columbus, manager Josh Moorhead does not care! Period! Local furniture stores will match Ashley or do you one better!!!

Nice staff and nice furniture.

Friendly and helpful staff!! Good deals too!!

Tracy nath was very easy to work with she made purchasing bed room furniture very easy she was very knowledgeable about the furniture .This was our second purchase in 2 years would definitely recommend Ashley furniture and Tracy nath 😊

We walked in but no one ever asked us if we needed any assistance. We walked around for about 20 minutes. They ran to others that walked in after us. We WANTED to purchase a dinette set & a sleeper sofa. We will not be back.

Great place to shop for all of your furniture needs. Very helpful/friendly staff. I like the fact they offer veterans discount.

Great customer service Kimberly Holmes

A nice furniture store, I was just looking for a certain piece of furniture. Nice place with nice staff. They didn't have my piece which was fine, I was just window shopping.

I love Ashley furniture. Ask for Ashley Athas when you go in! She finds you exactly what you're looking for. She is very sweet.

awesome .. great people and great furniture...