Ashley Store | Columbus, MS 39705

If I could give NEGATIVE stars for Ashley HomeStore, I would. ABYSMAL customer service. We spent 1000 dollars on a couch (We had to do the work to find that the couch is sold for a HIGHER price in store than listed online). We were told by Ernest that the couch would arrive no later than14 days. Since our couch was LOST, it will take way longer than 14 days to arrive. Not only was this inaccurate, but Monica could not explain why there were NO records of the couch on their weekly shipments. How do you lose a 1000 dollar couch? They provided us NO tracking information and Monica was RUDE and CONDESENDING on the phone when we asked where our order was. At first, we were understanding, until we were told the couch was LOST. We will NEVER EVER step foot in this poorly run store ever again. Anyone who is reading this and plans to go to Ashley HomeStore, do not waste time, money, or effort. Their employees will try to upcharge you, deliver empty promises, and spit in your face.

Great service, got a sectional couch on a big sale. Delivery was estimated to be 2-3 weeks minimum. It came in four days later. The crew was knowledgeable and showed me how to assembled, disassemble, and move.

They where great and helpful

Recently bought a bedroom set that was on floor display for many many years. I was anxious to get bedroom set because I was moving into a new home. Little did I know, the bed had more scratches than they showed me at store. Once I realized I called management to inform them. Josh the manager was horrible at being a qyality business man. Ill stop here. Ashley Furniture in Columbus, Ms is horrible when it comes to quality and treating customers fair and with respect.

Ernest was so patient and kind! Big fan of this place!

This review is specifically for the team handling repairs at the store. I purchased a reclining sectional at the sister store in Starkville sometime during 2020. After a couple of years, the motor on one of the main recliners stopped working, so I was out a seat (my seat mores the pity). I called the store and got connected with Bubba the repairs department. He ordered a new motor and had it shipped to my house free of charge even though our couch was not under warranty. I installed the motor and it worked for a month or two, but then died on me like the last one. Figuring I was officially out of my depth, I gave Bubba another call. He sent a repair guy out to the house who said the reason why the motor kept dying was because the reclining mechanism was bent and likely had been since we bought the couch (it was a floor model). He ordered a second new motor and a reclining mechanism. I was prepared to pay for the repair, but again, Bubba and his team covered the parts and labor saying "You are not under warranty, but there is no reason why your couch should be broken after such a short time. We will make this right." Some parts ordered and one visit to the house later, everything is fixed. They actually followed through unlike many others I have interacted with in the past. I have never delt with a repair team as professional and capable as Bubba's. They do exactly what they say they will and have the customer's best interest in mind. I don't usually write reviews for any businesses, but I wanted to give Bubba and his team the kudos they deserve. To Ashley's management: know that having people like Bubba working at your store is the kind of thing that makes loyal customers. I would certainly buy furniture from you all again just because of how Bubba and his team helped me and my family!