Ashley Store Columbus, MS
The Ashley Store in Columbus, MS is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Recently bought a bedroom set that was on floor display for many many years. I was anxious to get bedroom set because I was moving into a new home. Little did I know, the bed had more scratches than they showed me at store. Once I realized I called management to inform them. Josh the manager was horrible at being a qyality business man. Ill stop here. Ashley Furniture in Columbus, Ms is horrible when it comes to quality and treating customers fair and with respect.
Ernest was so patient and kind! Big fan of this place!
This review is specifically for the team handling repairs at the store. I purchased a reclining sectional at the sister store in Starkville sometime during 2020. After a couple of years, the motor on one of the main recliners stopped working, so I was out a seat (my seat mores the pity). I called the store and got connected with Bubba the repairs department. He ordered a new motor and had it shipped to my house free of charge even though our couch was not under warranty. I installed the motor and it worked for a month or two, but then died on me like the last one. Figuring I was officially out of my depth, I gave Bubba another call. He sent a repair guy out to the house who said the reason why the motor kept dying was because the reclining mechanism was bent and likely had been since we bought the couch (it was a floor model). He ordered a second new motor and a reclining mechanism. I was prepared to pay for the repair, but again, Bubba and his team covered the parts and labor saying "You are not under warranty, but there is no reason why your couch should be broken after such a short time. We will make this right." Some parts ordered and one visit to the house later, everything is fixed. They actually followed through unlike many others I have interacted with in the past. I have never delt with a repair team as professional and capable as Bubba's. They do exactly what they say they will and have the customer's best interest in mind. I don't usually write reviews for any businesses, but I wanted to give Bubba and his team the kudos they deserve. To Ashley's management: know that having people like Bubba working at your store is the kind of thing that makes loyal customers. I would certainly buy furniture from you all again just because of how Bubba and his team helped me and my family!
I purchased a Bar/Spirits Cabinet online from Ashley Furniture Store in January 2023. The cabinet was delivered; however, the doors did not close, the handles did not line up and the wood grain did not line up. I called Customer Service, and a technician was sent out. After 2+ hours of rebuilding the cabinet, the technician advised new doors, handles, and various other accessories would need to be ordered. The parts I currently have do not fit the cabinet. The new parts finally arrived in April; another technician was scheduled. The second technician worked on the cabinet for 1.5 hours and finally advised the doors, handles, accessory parts were not correct. Second order placed. The third technician appointment was a no show no call. When I called Ashley, it was communicated that I received a phone call, and a voice mail message advising the appointment was cancelled. This was a lie. No phone call, no voicemail and I waited all day for the technician. Fourth appointment, technician arrived, and after 2 hours advised the cabinet is of very poor quality. I advised that I wanted the cabinet returned to the manufacturer and a full refund. Post-Fourth Technician Appointment: I have placed four phone calls to Ashley Furniture customer service requesting a full refund and the cabinet to be picked up. During two of the four calls, when asked to hold I listen to a roster in the background crowing. I have requested a manager to call me during every conversation and have been told the manager would call in 24 hours. I have NEVER received a call from a manager. We remodeled our home in 2021 and 80 percent of the furniture was purchased from Ashley. I am an excellent customer and a patient person. However, I am now an unhappy customer and will continue to share my negative experience with everyone I encounter. I am still waiting for a refund and the cabinet to be picked up. Johnb
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