Ashley Store Flowood, MS

Worst experience ever! They lie just to get a sale but don’t honor what they say. Will never buy with them again!

Great service and very helpful

Everything went well

Great Customer Service

The sales agent, Jeremiah, couldn't have more helpful, nicer if he tried. Thank you for your help!

Our sales person was extremely knowledgeable and he had a trainee with him. I am sure he will do good. The manager was also very helpful. Very pleasant shopping experience. ❤️

Jeremiah was absolutely wonderful. Wouldn’t have been able to get the bedroom suite without his help. Thanks much.

Excellent customer service

Jeremiah was very helpful. The Ashley store had lots of options to choose from and we got some nice furniture.

This review is for the sales person only. I have been looking for furniture way over 6 months with different people. He wasn’t in a hurry and wasn’t just trying to make a sale. Trent at the store in Flowood was extremely professional, knowledgeable, got me the best price. He wasn’t in a hurry and wasn’t just trying to make a sale. Highly recommend this salesperson.

The sales people were friendly and knowledgeable; I was given plenty of time and information to make a choice on the item I was looking for.

Great staff and customer service. I would recommend this to everyone

Ashley furniture in Flowood was a wonderful experience for me today Everyone was so nice. Very helpful and great people working to help and as a Team

Everyone was wonderful. Very helpful and kind as well. It was a very good experience

Jeremiah was super helpful in making sure I got the couch I wanted while staying within my budget. He also didn’t pressure me which is why I normally avoid brick and mortar stores.

Trent was an excellent salesman and he was very attentive, knowledgeable and accommodating. He was not pushy and it was the quickest furniture purchase I have ever made. Thanks Trent; we’ll be back to see you when we need anything else.

Although my delivery has been delayed due to missing parts in the order and I'm still being charged a delivery fee, my in-store experience was great. Jeremiah was awesome and very helpful.

Jeremiah did a great job being patient with me and my family. He is a very outstanding saleman. We need more people like him in the work force. I really appreciate Jeremiah helping us out with buying our new bedroom.

Went in to get a sectional, and there was a very nice selection within my budget. Ended up leaving with a dining set too. Sales associate Scott was very patient, helpful, and willing to assist in demonstrating how the furniture worked (table leaves, sleeper sofas, etc). Great experience for a nervous first time furniture buyer.

We had a great experience with Jeremiah! We didn’t feel pressured or hurried. He was patient and answered all of our questions. Would highly recommend shopping at Ashley Furniture in Flowood and ask for Jeremiah.

Great team that quickly and professionally gets your furniture needs resolved!

Arrived early and delivered quickly. Also cleaned up any mess left behind. Friendly!

The sales person put no pressure on ùs as we shopped. He answered the couple of questions about the furniture we selected and put us on a contractual payment plan for 12 months. It will be delivered on a Saturday morning or evening. No pressure for us to buy.

It was a very informative visit.

Corey was excellent to work with. Very happy with our experience.

Ordered a couch in December. Couch came in damaged. They sent someone to fix it in February but they were missing something to make it as it should be. We are now entering May and couch is still not right. We pay all this money and get damaged items and no customer service to fix the issue. Can't go to store they just say contact Ashley furniture it's not the stores issue.

2nd time in 6 years iv bought a living room set good prices great staff members 10/10

Help me navigate financial Ordeals. Overall great place to go to be treated like a person Instead of just a $$$$.

Jeremiah, salesman was exceptionally courteous! I appreciate his service. The store manager needs some work. She joined in a conversation and sale that DID NOT NEED her attention and became insolent. She became rude because I expressed that I was Okay working with Jeremiah. Her attitude led me to believe that she did not believe I could afford what I had come looking for. Sell was completed regardless of her behavior.

Salesperson was very helpful

Trent made it a wonderful experience for it!!

I was warmly greeted. The salesperson was knowledgeable about my request and worked quickly to fulfill my wishes

My visit was excellent.

Service was great they arrived when expected. And we’re pretty quick getting everything together. Very friendly

Everyone was friendly but it took months to resolve an issue getting my mattress. Never received the calls back I was told I would receive. Had to call and go there myself. Just all around chaotic but finally after ordering in January, the mattress arrived today in April!

Great customer service

I was shopping for a recliner. I wasn’t quite sure what I wanted but my salesperson made it quite simple for me to choose exactly what I wanted!!!! Would definitely shop here again and they saved me $100 by matching the online sale price!!!!! Very professional and even more courteous!!!!

Fantastic The guy that waited on me. His name was Trent very nice very well mannered everything I got is beautiful everything in there is really really nice. I love it. I will be back for more.

Johnny Ross was a great sales associate and very helpful in our purchase.

Very helpful and customer friendly

Great Service! Kori the salesman at Flowood, MS. Store was awesome and he went beyond what was expected. Ashley Flowood please recognize him for his outstanding customer care!!!! Kori thank you Sir for a job well done.

Excellent service

The man that helped me was very helpful and nice. The price for my chair was very good and reasonable.

The gentlemen that had help us was very professional, informative, and superb. We found exactly what we were looking for in little time at a great price.

My visit to Ashley was a good one. I was able to walk in and receive directions on the furniture that I was looking for. I accomplished my goal of finding and buying a piece the same day!

Shae was great, knowledgeable, and patient to answer questions and find what worked for our family. We had a wonderful experience.

Great sales lady in Shae. She was very helpful, patient and informative. Great experience and found what we were looking for.

Corey was very professional and knowledgeable about Ashley products. The delivery guys were on time and professional.

Very quick, to the point and professional!

Everyone made you feel welcome and allowed you to look without shadowing you. It was one big happy family.

My experience was great! I knew exactly what I was looking for when I went to the store and the salesman helped me find exactly what I wanted! He didn’t try to pressure me into getting anything else! They didn’t have it on the floor but he could it at another warehouse. Thanks for the hospitality and care for my needs!

Great Customer Service Personnells ,great attitudes and very helpful.

Associate was very knowledgeable and kind

Amazing staff! Mrs. Susie was amazing and Hekiziah took great care of me! I couldn’t have been more proud!

Trent was very knowledgeable and very helpful. He took time with me made sure I was satisfied. The manger was nice and helpful and well.

The associate was very helpful and knowledgeable about the furniture.

Great service. Fast Delivery!

Our experience was not good. Liz was very professional and nice, however, manager J was rude to us. Unfortunate, I generally do not write negative reviews.

Jannie was great to work with. She listened to what we thought we wanted and showed us many options. After running home to measure a few things, we came back and went a totally different route. She was patient and helped find exactly what we wanted. Highly recommend!

Jeremiah helped make the impossible happen for us! We are so pleased

It took me three times to get my loveseat after sending it back twice I finally received it on April 16,25 and I am still not certified It’s leaning on one side

Nice and friendly staff

Johnny helped me with my couch and was very patient with me. I appreciate that, I can change my mind often 🤪.

Love this store everyone is so nice. Tent Coleman was are salesman trent has great customers service skills he. We were very happy with his help. I give Trent ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Awesome service , sales man was patient and respectful.

Great service!

Thank so much for the experience I had at Ashely’s furniture today and for the nice man by the name of Jeremiah who assist me with my orders I appreciate him so much!! Keep up the good work Mr.Jeremiah!!

We visited the store in Flowood and Trent helped us find the perfect bed for my daughter. He was so kind and helpful!

Very professional. The salesperson was very patient with me and wanted me to find a chair that was perfect for a short person.

Great service

Couldn't be happier with delivery of my new couch. Guys arrived at designated time, were professional. They had my couch in and set up in mo time. Thanks again, and especially thank you to my salesman, Hezekiah.

Knowledgeable, Professional, and patient

I received excellent personal care from Percy. Also, the best detailed Tempur pedic expert I have ever met. Please ask for Percy at Ashley's Flowood.

I purchased a new bedroom set and I have the best customer service and experience ever. They help me a lot with a excellent advice for my new bedroom

Great guy jonnie

The experience was wonderful, was attended to by professionals! Please keep up the wonderful work

Absolutely amazing experience

Both salesmen were excellent in helping me find the items I needed. Excellent service as they proceeded to go the extra mile.

Finally you all have a great team at Ashley's Flowood

Everything went extremely well. Percy was very patient with us and help every step of the way. Ashley's in Flowood store#075

Very courteous and attentive to my needs.

Excellent service Jeremiah, thank you so much.

Johnny was a great sales representative. His customer service was great and very welcoming.

Excellent customer service!!

Our sales rep spent time with us trying his hardest to find what we wanted

I will NEVER AND I DO MEAN NEVER ORDER FROM ASHLEY FURNITURE STORE AGAIN. I ordered my furniture December 14th and today is January 17th and I still have not received all my furniture. They’ve moved the dates to deliver five to six times. I now have a new delivery date of February 1st. Once I get this furniture, I will never purchase from them again. Poor customer service.

Wonderful. Great group of people 👏 👍

Employee Johnnie Ross was very knowledgeable, and he went “ above and beyond “ to help me find the best item for my needs. He was also friendly, helpful, and patient with me. Thank you Johnnie!

Outstanding customer service during an immediate need. Fantastic pricing. Compassionate salesmen who went beyond normal service during an urgent time. Will continue to be a long-term customer.

The sale person were very friendly and understand what the customer wanted and affordable of they budget for the best price and what they have in store. Thanks Inadvance for your help and support ; I will tell family and friends about Ashley Furniture store. From Miss Trina B.Richardson

Great experience and Shannon was very helpful!

The delivery driver dropped my sofa off the dolly and potentially damaged it. I was waiting 3 weeks for this furniture delivery. He didn't seem to care either when it happened. More professional service is needed with Ashley delivery.

Everyone in the store was nice and extremely helpful.

Leon was a great sales person who assisted me throughout. Thank you Leon for the assistance!!!

Very good customer service

Very helpful. Pleasant experience

Took my Mom to buy new living room set, couch, Love seat & recliner. The problem is Christmas is 2wks away & we needed it now. With Family coming in for Christmas it was essential! Our sales associate Leon was amazing! He literally took us around the WHOLE showroom showing us what they had & if we liked it he would ck to see if it was at warehouse to be picked up. After many back & forth on which to choose We were successful! The couch was at the warehouse & a recliner on clearance so we ordered the oversized chair to match for after holidays. Leon was also so patient & kind to my granddaughter (who is very active).

Sales person, Trent, very knowledgeable and nice. I wound up canceling order; wasn’t happy with delivery fee; too much.

The sales team was beyond helpful & accommodating.

I usually don’t go to the reviews but i had to because i purchased an entire bed room set that they said they had it was 11/17/2024 and a delivery date at 12/8 they want to reschedule because only one of 9 pieces was there. fast forward to today the day of the new delivery date12/18/24 and boom reschedule again no heads up no accommodation. I had to call to get that they had reschedule it. I think that they can do better with delivering because this is unprofessional. As well as i called two different people to give me two different answer. And please don’t tell me you understand my frustration if that understanding does not come with a solution.

Our Salesman was great! Trent was patient and knowledgeable. He knew his product and was very personable. Always ask for Trent.

Elizabeth and her manager were fantastic. Liz went out of her way to find even asked for and made sure that I was totally satisfied. Excellent customer service.

The Flowood location is always very helpful and try to get you the best deal possible.

Jeremiah was very helpful and explained everything we needed to know to make our purchase, we are so happy for choosing ashleys!

Leon was great and patient with my family during our search. We found the perfect sectional for our home. My toddler left we a balloon. So everyone was happy

Had a great experience at the store.

We so enjoyed our experience! We sat on the sofa I decided on and had enough time to talk of what we wanted and needed. Elizabeth was so kind and made sure we had all the information as well as making sure we were getting what we really needed. This was such a great experience! Thank you so much for not pressuring on something we really didn’t want.

Awesome customer service from Percy.

Service was friendly and helpful. The Black Friday deals were great!

Friendly, hassle free service with a smile, very happy with our service!

Was able to find everything I needed with the help of Liz!

Very friendly, very quick and efficient, very helpful! Not too pushy, but there if you need them! Process was super quick and super easy!

I called Jeremiah bc he has been my salesman. He’s always attentive and finds exactly what I’m looking for. He keeps me coming back to Ashley.

We found a sofa we really liked only to be told they do not have them there. Would have to wait for truck to deliver to our house. We told them to just bring to store and we would pick it up. Couldn’t do that either. Have a family member that waited on her $3000 sofa, after 4 months never delivered and finally got a refund. That store is a joke.

Excellent service! Sells rep took her time to explain and show me my options. Elizabeth was patient and enthusiastic. She is also knowledgeable about the products. Great experience!

Helpful staff

Liz and Johnnie were very kind and helpful.

Great, fast, and friendly customer service . I will highly recommend shopping at this location.

Very nice salesmen. Helped me get the furniture I wanted and very pleasant and professional

Trent helped us find the sofa, chairs, coffee table and rug that we purchased. Everything from picking out our furniture to the actual purchase of the furniture went very smoothly.

Great place to shop for furniture. Got a good deal. Just wish they could have Delivered it sooner to me two weeks is a little long for a delivery

The staff was very helpful and answered a lot of questions. I made an impulsive purchase while shopping with a friend. We had a positive experience on our previous visits as well.

Ashley reps were very friendly and helpful. Went out of their way to make sure we found precisely what we were looking for. They didn’t rush us, gave personal service, and worked expeditiously to check us out when done.

Humble request to people don’t go this Ashly store they’re pissing of peoples

Great experience! Took apart modular couches and helped us see how it would work for our space. Super friendly!

Had a great experience. Hezekiah at the store in Flowood, MS was very patient and helpful in helping us make our purchase. He seemed to really care and listen. Restores your expectations of great customer service! The store is very nice, clean and displays are very well done. They offer financing with a quick and easy process. Overall great experience and would recommend them to anyone looking for great furniture and service. I will say that furniture is not delivered yet- so hopefully delivery will go smoothly.

Michael and team provided great service! Very helpful and met all of furniture needs. Highly recommend! Thank you so much!

Mr. Trent Coleman, he was very helpful!

Mr. Shannon & Mr. Corbin were great!! We had a great experience.

Cayden was great! Great service!

Trent was very nice, greeted me showed where to look for things, let me look but checked back with me every so often.

Michael was very knowledgeable for a salesman that recently started. The management was very helpful as well.

They lie to get sales!!!!!! I came back to the store and the sales person, Cayden, couldn't "remember" what he said and has "no clue what I'm talking about" You call the numbers and either you can't talk to a HUMAN or the human who answers can't give you a straight answer!!! NO ASHLEY SALE IS WORTH BEING LIED TO!!! YOU END UP PAYING MORE IN THE LONG RUN!!! Then when it's delivered, they stick you with "Well, it's yours now" WORSE CUSTOMER SERVICE I'VE EVER RECEIVED!!!

The service was fantastic, everyone was really nice and helpful, and if I ever need furniture again I’ll know where to go.

Cayden went the extra mile to answer all our questions and concerns! All of the staff as a team were great! Super friendly and helpful.

What a wonderful experience I recommended highly

I always have a Great experience with Ashley Furniture Home Store, very Welcoming staff. They don’t overwhelm you with questions, always willing to go the extra mile.

Was an awesome experience.

We were just going to look and get a price range on what we wanted, but Trent helped us to find what we wanted at a great price and we bought on the spot! If you want a no hassle, straightforward salesperson, go see Trent at Ashley’s in Flowood today!!!

We just had an absolutely amazing visit at Ashley Furniture!!! From Justin with the furniture to the mattress expert, that I do not remember his name and I am so sorry, were both outstanding! Definitely 10-10 recommend & we WILL be back!

Justin and the team was great! If you ever need anything specifically ask for Justin Barnes!

The staff was courteous and knowledgeable about their products. Answered questions with kind and professional information. Thanks 😊

They have a zero return policy. The warranty isn't worth anything. Buyer beware!

The staff is really friendly and very good service

I typically do not bother with negative reviews but my experience with Ashley Furniture has been disappointing to say the least. In July, I visited the Flowood branch to purchase a couch, my first furniture purchase. The sales experience was pretty quick and easy, despite a disagreement about online price matching and the in-store promotion. But maybe that was the writing on the wall. My sales associate informed my husband and I that the couch was in stock and could be delivered within two weeks. The reasonable delivery date was something we considered when making our final decision. I understand that there may still be supply chain issues affecting delivery of goods. I understand dates can sometimes slide to the right, but the handling of this purchase has been a nightmare. I received a call three days before the scheduled delivery date and was informed that the couch was in fact not in stock and needed to be built. I was given a new date in August, a month from the original delivery date. Fast forward to that week in August, and I received another call stating that the product wouldn't be delivered until September. I had already promised my older furniture to a college student moving on campus this Fall, and I am now forced to make compromises due to inaccurate sales information, whether intentional or not, on behalf of the company. Furthermore, it is extremely difficult to reach a human customer service representative, and if you try to address the issue in store, no one assists and instead tells you that the number on your receipt is the best service they can offer. I hope your experience is better than mine. I will update this review when my product finally arrives

For the Memorial weekend I went to Ashley in Flowood Ms to purchase a bed and night stand. When I first walked in the store Mark Hooten was sitting on his personal phone. No once did he ask me can he help me. So I told him that I wanted to get purchase a couple of item. So as he looked up what I wanted he said that they had to order it. So I ask him about how long was the zero percent interest. And I told him what I saw on the commercial on TV. So he said he had to ask Jeremiah so Jeremiah said it was 6mths. But I told him that's not what the commercial said so he said well that's all we are doing. Very rude. So I ask for the customer complain number. They was hesitant to give it to me. Then I told Mark Hooten that I wanted to order it, but Jeremiah said no. That they didn't want my business. So I called customer service to complain and tell her about the bad service and how rude the salesman were at that store. And the lady that was on the phone tried to call that store to resolve the issue but no one would take the call. So she said the only thing that she could do was to give me a $75 credit that I can use. But that's the only Ashley close to were I live. So I told all of my friends and family not to shop there and to tell other people. So I decided to go to Miskelly furniture store. Better customer service there. Ashley Furniture in Flowood Ms sucks

Great service!!!!

The sales person was very helpfu, helping with the items I was looking for & prices. Mr. Hezikiah was very patient & professional. Thank you Ashley Store.

TRASH!!! Delivered me a damaged dresser and didn’t tell me it was damaged until the day of delivering it and the associate signed my signature. Go elsewhere!!

Very helpful and pleasant

My experience with the sales associate was great! We picked out the most perfect sectional. The delivery is a totally different experience. My couch has been rescheduled three times to be delivered. We get a confirmation every time to confirm we will be getting the delivery. The sectional never shows up and we never get a text that it’s canceled. We just keep getting new confirmation texts. I call and call with no answers. I even went to the store to see where the couch was and if I could drive to the warehouse and pick it up. They said it’s now scheduled for next week to be delivered. When will I get my couch??? I was given a number to call the store manager tomorrow. It’s just the same robot automated system that gives me no option to speak to an actual person. I guess I’ll go back up to the store. So frustrating!!!

Wonderful selection of furniture and the best salesman ever! Trent was so helpful and patient and courteous!

Me and my husband just went in to get a new table and we walked out with a new bed, base, knee pillow, and table!!!! Customer service was exceptional and we were kept informed the whole time! I have also gotten couch a few years ago from Ashley and it is still holding up, with 3 cats and a toddler!!!! 10/10 recommend

The service was quick and on point. We found the item we wanted and was served with great professionalism store content knowledge. We were very pleased. Thanks Ashley Furniture!! Eleanor Jones

World class quality furniture. The Guest Response Team assists you.

Great salesperson made it a great experience but it’s been a little over a week and i haven’t received my couch and now i’m not receiving it for another week. While the sellers are great the delivery service sucks big time. I paid a good price because i needed a couch not because i don’t need a couch. It’s asking to Add photos but there are none.

Open on Sundays! Would be great to have inventory closer for faster delivery, but otherwise a great sales experience. We were shown the selections we were interested in, told if we had any questions to ask, then left to take our time checking things out. A no-pressure environment.

The representative was kind and got everything completed quicker than anticipated.

If I hAve to change an appointment, rescheduling become difficult.

The guys were awesome from the salesman, manager and the guys that delivered. I give them a 10+

Had a great experience with Ashley in Flowood. Salesman and management are great. Ask for Jeremiah, he was quick to respond and easy to deal with through the process.

I truly appreciate the staff going beyond my expectations. I appreciated their professionalism and courteous service.

Thanks for the delivery.

Mark had a Nice welcoming greeting, listen to my wants and desires and pointed me in the right direction and made my 2nd experience a good one, love to shop at Ashley’s

Mark was very polite with polished customer service skilled. He wasn’t pushy and didn’t follow me around the store. He allowed me to browse the store until I had questions and I loved that. Mark had a great smile with an inviting personality. I will definitely be sending my family and friends shop Ashley’s furniture and ask for Mark.

The first salesman was Sam Lott. He kept trying to sell me the most expensive recliner you had and was very indifferent to me. I was very dissatisfied with Ashley. I went back anyway and got Hezekiah and he was low pressure and helped me pick out the one I bought. He was great. When I pay $600 cash for something, I expect a little consideration. I expect delivery in 10 days and hope I will love my new recliner.

Trent came out the back room seen me and began helping me with suggestions and assistance beyond expectations and made everything I was trying to accomplish happen. Trent was very patient and knowledgeable of my needs .his personality exceeds all expectations of a well qualified salesman however this purchase was delivered late from the original date to a week later and then 2 to 3 hrs late on the date of delivery however the delivery team was respectful and did a great job setting my loveseat up and bringing it in with ease and they were very professional and apologetic for being thrown off scedule

Great overall experience. Really froendly and helpful service while also not being pushy! Highly recommend!

Wonderful service and sales team!!!

Mia was top notch. Very professional. She took time to make sure all of our questions were answered. Big thanks to the staff at Ashley Flowood.

The staff was very nice and attentive to my shopping needs. Service gets two thumbs up

Great service and they work with you!

Mark Hooten was very professional and a great salesman. My issue is I was charged $80 drop fee after stated I would meet truck at truck stop and pickup recliner, stated that even tho I would do that they wouldn’t wave drop fee, so gonna cost Ashley more than $80 to replace power lines and get trailer pulled out of ditch in one of the 90 degree curves leaving my residence, I know how companies are. I drove a truck for47 years, companies don’t care about their employees, just that dollar bill

Sam was very helpful! He explained everything to me! I purchased a panel bed for my son. Sam greeted me at the front of the store. He is awesome! I am pleased with my purchase and can’t wait for the bed to be delivered next week. I wish shop there again very soon !

Our sales rep Sam was awesome!

Everyone was very professional

A salesman met me at the door, I told him what I was looking for and he pointed me in that direction to browse. Then he came to check on me after a bit. His name was Sam I believe. He was not pushy, he answered all of my questions. My only issue is the inventory not being in stock. I wanted to purchase and pick up the next day. Thank you for the great customer service!!

I purchased a sectional from the Ashley’s store in Flowood Ms location. Before purchase salesman stated I had 72 hours to return if the sectional didn’t fit.. Upon day of delivery, the sectional had damage and another part didn’t fit. I called the company and the salesman same day, to set up a return. Next day, I went back to the Flowood store and spoke with the sales manager, he states there is a NO RETURN POLICY, No exchange call corporate office. Since, I have spent several hours calling, Ashley corporate office, Ashley store in Flowood Ms, Ashley Warehouse in Hattiesburg Ms and No Return been rectified, only option was to repair.. Bad customer service,, and Misleading salesman’s. I feel like I have been rob from this company.

Great salesperson Mark

Jeremiah was very helpful, answered all our questions and showed us the perfect Leather Recliner Couch that we just love. Beautiful Rich Color with Contrasting Stitching. So glad we went to Ashley Furniture First. Thank You Jeremiah!

This Ashley store had a great selection of furniture. The showroom floor was organized and easy to view without feeling overwhelmed. All of the staff was friendly, but Hezekiah was our salesperson. He was great!

Great customer service! I can’t remember the young man’s name that helped me but he was awesome. Very patient and kind even the midst of others rudeness. I will do more business at this location.

The in-store experience was great BUT no one answers the phone...ever. Even when I was on hold, the AI offered me a call back that never came. Text messages said someone would call me shortly but they never did. I still haven’t been able to speak with a person.

Had a great experience here! Worked with Corey and he was welcoming and so willing to work with us on timing and budget! Got us a nice living room set for our first home :)

We had Trent. He was very helpful. And professional. He explained everything. Thanks Again

Good experience buying a new counch from Ashley furniture in Flowood. Corey answered all of our questions and was a great help

Nice people, especially Hezekiah Robinson. Helped me understand the choices and checkout was a breeze!! Thank you!!

I purchased furniture from Ashley’s in Burbank Ca and now in Flowood Ms and both times the experience was good

Cayden provided knowledgeable customer service. He offered to assist as soon as I walked in the door and showed me around to all the sets I was interested in. I will return for my future furniture needs. Thank you for the excellent shopping experience.

My experience with Ashely in Flowwod was amazing. Cayden was my sales person and he went above and beyond to help me and make sure I got everything I wanted. Customer service was on point. He didn’t try to pressure me into anything. He was very professional and courteous. Thank you very much !!!!

Got just what I needed

Walked in store,salesman greeted me very nicely.He was smiling and asked ,can he help me.During the whole process his attentiveness never changed.All the salemans was the same.Wonderful experience.I will return for another sale.Thanks,Trent

Great experience! Both gentlemen were awesome and very patient while we made up our mind! We are very appreciative!

Great experience, friendly staff and great selection of what you’re looking for. Just need a email receipt of my purchase please.

The staff did great. Allowed us time to assess the furniture, provided an estimate, allowed time for a private discussion then closed our purchase quickly.

I had an awesome experience. The gentleman that helped me was very professional. He answered my questions and I think I got the best price for my selections.

Most wonderful furniture buying experience ever.

The guys were awesome, very professional and very thorough. Hopefully when I make my next purchase, I’ll have the same people delivering.

The sales rep was very informative the decision of purchasing our new bedroom set

Caden was extremely polite and helpful. I was purchasing something for a person with disabilities and he made it quick and simple

Great Service and well knowledgeable employee Mr. Trent! Help is picked out a lovely sectional couch.

Our sales person Corey was awesome to work with! Great shopping experience because of him.

Excellent experience. No pressure sales staff.

The staff was super helpful and professional!

I do not recommend anyone to do business here. We had missing items on the day of delivery, took (MONTHS) to receive the missing item. And everytime you would call the store to speak to Trent or the General Manager, they were either “Not available” or they would say “Let me try and figure out something and I will give you a call back” and weeks would go by and no returned phone call or anything.. Save yourself the time and headache and go Purchase your furniture any where but here… I rate them a 0 out of 5 stars.. Horrible Customer Service, horrible attitude, poor communication and no product knowledge.

Cory was an exceptional young man; polite, professional and friendly! He went the extra mile since my Grandchildren weren’t with me to show me how to Face Time on my phone to get an opinion from my Daughter!

This review is on behalf of Earnest. The staff was very knowledgeable about the products we purchased. They were very pleasant during our visit at the store.

Mark was extremely helpful and not pushy. Made us a wonderful sale and we are hopeful our furniture will be as we expect. Hate that it will be 2 & 1/2 weeks before we can have our furniture ready but maybe it will be worth the wait.

It was an awesome experience working with Michael Grove; such an intelligent and patient young man.

Michael was very professional and helpful!

Very friendly and knowledgeable on everything thank you

Cayden was very helpful, polite, and knowledgeable

We originally came in looking for wall decor but didn't find what we were looking for. We did see some end tables on clearance. Zach was an excellent sales person, very personal. We're very happy with our visit.

I purchased two bar stools March 24th and was informed my options were to have them delivered to my home or I could pick them up in Hattiesburg. I live on Lakeland and the store is on Lakeland so I opted for door delivery without setup. I informed the salesman and store manager I get off at 4:30 pm on Friday’s if I could get a late delivery (anything after 4:30) because I work on State Street. The manager said they deliver until 8 pm and he would put the request in I would receive a call 24-48 hours prior to my delivery. I received a text March 27th stating my delivery would arrive March 29th between 3:15 pm and 6:15 pm. I immediately called the number in the text asked the customer service representative if the time could be pushed back one hour to give me time to get home. She said without hesitation, “ That was the time you were allotted for delivery I can change the date.” Without any regards to my plans or even asking if that would be okay with me. I only wanted time to get home and I explained that the manager promised I would have time to make it home. She said he couldn’t guarantee that. I asked for a refund as a new date and me wouldn’t work. I asked for a confirmation e-mail and I’ve been receiving e-mails saying I will be contacted with a new date and time.

Friendly, Knowledgeable and wasted no time getting us what we wanted. Highly recommend!!!

First my delivery was pushed back by about 10 days. Then, my order was wrong. So I took off work to be able to be home when the correct piece was delivered and they never showed. Telling me that the delivery date is actually 3 days from now, even though I have emails to prove it was set for 4/24. No one seams to be able to help me. I’m canceling my order.

Jeremiah greeted me as I walked in and was so personable and friendly. He showed me exactly what I was wanting and made every effort to meet my needs, expectations and delivery timeline. Shopping at Ashley Furniture was a wonderful experience!

We bought new coffee and In table and when it was delivered it was damaged and they refused to take it back and have been given us the run around on replacing it with new. I will never buy anything from Ashley again.

Micheal was awesome! He made out furniture buying very pleasant

Trenton Colman was wonderful person to work with hope you best.

Jeremiah was a true gentleman and an awesome salesman! From the moment I walked in the door, he paid attention to what I was looking for. He didn’t hover over me, he checked in with me and made sure that my concerns were addressed. He knew the details of the merchandise, which made my shopping experience even better! I knew I was not going home empty handed. So if you’re looking for something special, go visit Ashley’s and ask for Jeremiah!

Great customer service!

Hezekiah and John were awesome! They were very helpful and knew their merchandise. I will definitely go back.

It was great 😃

Excellent sells person Hezekiah Robinson! Greeted us when we came in. Helped us so much. Not pushy. Ask questions. Didn’t act like he had something else to do. Picked out the right pillows. Great job! Thanks.

Mr. Cayden Corbin was our rep and he was awesome I recommend going to Ashley furniture in Flowood ms and Ask for him thank you very much to our rep

I had an amazing shopping experience. Hezekiah was very helpful and got me the best deals.

Corey was amazing and help me my furniture picking and made the process quick

The gentleman who assisted us was great and super helpful. Kinda disappointed that you can find just as good mattresses elsewhere for half the price though 🤷🏻‍♀️.

This location of Ashley Was really great. Everyone there was pleasant. Cayden was great and answer all of my questions. I will def going back to purchase furniture soon.

Extensive selection of furniture. Professional and knowledgeable floor staff. Quality options for living room furniture.

I had a very pleasant experience at the Flowood store with Cory on Feb. 21st. He was very helpful and attentive. I appreciate the time that he took to make sure my mom was satisfied. She was very well pleased with his service. THANK YOU!!!

Bought a chair for $1658. It was damaged at delivery and replaced by another damaged one. I asked for a refund and they refuse. Said policy is that once it's accepted in the home, they won't refund. I showed the delivery guy it was damaged and he documented, but still left with it. Beware!

Corey was exceptional. Listened very well and help me pick the right one.

Probably one of the worst experiences I have ever had was when purchasing furniture. I went into this store with the intent to buy furniture for my bedroom. When I made my decision on which bedroom set I wanted, he then advised me on my financing options. I ended up taking a 0% 24-month term with the option of 36 months after signing. He told me all I had to do was call, and they would extend the loan while keeping the 0%. However, this was not the case when I called the loan company to try and do that exact process. They informed me that if I were to extend the loan, I would incur all of the interest from the first 24 months. First red flag. Secondly, they informed me that my price included a 5-year warranty that covered absolutely everything. I even asked if it would cover pet damage from chewing or claw marks and hypothetically, if someone broke every piece of furniture with a bat, would it still be covered. He said yes, of course. So, I said great thanks. After reviewing the warranty paperwork at home, this doesn’t seem to be the case as it specifically states that pet or physical damage other than normal wear isn’t covered. I could have read it wrong, but from what it said, I’m pretty positive that’s what it meant. Second red flag. The last issue with the salesman was when he told me I had a white glove delivery, which he stated included bringing the new furniture in, removing the old furniture from the room, and assembling the new furniture. Again, this wasn’t true. When the delivery finally arrived over an hour after the arrival window, they brought my new furniture inside. I inspected the furniture and noticed that 3 of the 4 pieces I ordered had damage from shipping. Initially, I was going to refuse the items, but the drivers told me it would be easier to take the items and make a claim within 48 hours after delivery. So, I allowed them to continue. Then they refused to remove my furniture from my room and told me I didn’t pay for that service. So, I had to do that while they stood there and watched. They then proceeded to build the bed frame, asking to use my personal tools because theirs died. I was fine with this, no big deal. But after about an hour of them putting it together, they left without saying a word. They both just walked out of the house and drove away. I thought it was odd, but whatever, it was late, and I’m sure they wanted to get home. I walked into my bedroom, and the bed frame was not put together properly, with screws missing and most of them not even tightened completely. Not even the worst part since I can tighten screws myself. But the pieces were not even put together in the correct orientation. It's crazy after paying so much for this furniture from a place I thought was a reputable business; my judgment was completely wrong. So, after all this, the only thing I could do is call the warranty customer service and hope they fix it all. It’s been about 2 months, and my bed is still not fixed, and none of the other damage has been repaired. It took about 3-4 weeks for them to mail me the new hardware for the bed frame. Since it has arrived, they keep telling me they have to schedule a day to call me to schedule a day to come out and fix everything. I'm not sure why they can’t just tell me a date in the future, and I’ll make sure I’m home. But we will see how much longer this takes. I will update this review once it’s finished.

Mark was very noligibal and helpful. Everyone was so nice. Pleasant place to shop. Highly recommend!

Had a great buying experience…..staff was helpful, knowledgeable, and professional……found a lovely coffee and end table set which will be delivered soon………….. plus two lamps to complete the purchase…….all at a very affordable price…..

Cayden was the employee that helped us when my wife and I needed to buy a piece of furniture over the phone. He was outstanding. He went above beyond with the transaction and helping us with our pick up destination. He made several phone calls on our behalf, and inquired with his manager for ways to work around a pick up destination concern. He called later to check if we needed help with part of the transaction and just maintained a comfortable contact with us to ensure our experience was complete. He was excellent. He represented Ashley, furniture extremely well. Mark And Robin McInnis.

Great experience Trent was professional and very friendly.

very helpful with any questions from time we got they until we left

Great experience, great customer service!! Will definitely do business with them again!!

Jeremiah was readily attentive, and thorough with this sale from our entry to our exit of the store.

Great customer service and could not be happier with our purchase!!

Such a nice store ! The salesman Michael was so great ! Very kind! The entire staff a pleasure to work with buying our two new gliders ! We will be back !

Cayden was friendly and professional. He was helpful without being pushy. We will definitely shop for future furniture needs at Ashley

Cayden and his manager were exemplary is all our dealings. Highly recommend this store.

I will Never buy anything from the again. Worst customer service experience ever. Kept changing my delivery date and when I called they don't answer but respond by text. Never again

The salesmen exhibited excellent customer service. Thank you both!

Jeremiah was super friendly, even helped us take the discount TV stand we bought out to the car. Super helpful!

No problem with the product. The sectional I ordered is nice. But i didn’t know I couldn’t return anything after “in-house sale” apparently. The ottoman doesn’t really fit in my living room. It’s too big. But I can’t exchange it or return it. I’m stuck with it. They have lost my business.

Our salesman, Jeremiah was wonderful in helping my mother with her furniture

Great

My sales associate Trent, was very helpful and knowledgeable of the furniture that I was inquiring about. He gave me space to look around and decide for myself what was the best fit for me. He gave me useful advice and sold me!!! Thanks Trent for all your help

Corey handled everything, I literally just sat on a couch and he checked on everything as well as taking care of the paperwork. Even brought them to me to sign.

Appreciate the help picking out the furniture that I needed. Nice to work with someone with great professionalism

I moved to.Flowood from Northeast Georgia in December. I purchased a home and needed to furnish each room. I visited several furniture stores and was not impressed with the customer service at all. My sister and I decided to go Ashly’s furniture and I am so glad that we did. The Showroom Representatives were kind and very knowledgeable about the pieces that were on display. We were treated like we were the most important people In that store. Their furniture is beautiful and well made. Thank you Cory and Jeremiah for making my move here a positive experience. I would recommend Ashly’s Furniture Store in Flowood to everyone

I was very satisfied with my experience. Everyone was really nice.

The sales person name was Cayden. He was exactly what you want when you come into a furniture store or a car dealership, ‘space’ to look around. He introduced himself, offered his assistance if needed. That’s exactly what we needed, opportunity to look, test, and fit for size. When we found what we wanted Cayden provided all details of cost, warranty, and being satisfied with selection.

Nice environment

Mark and Cory, provided very attentive service from start to finish.

Good value and very good service so far on our purchase of two glider rockers.

Michael provided great service! 5 stars

Michael was a great help! He was very patient & made sure everything was set up properly. 👍

Excellent service!

The sales associate was awesome. He was very patient with me. He really allowed me to shop at my own pace, while checking in at the right time and providing valuable insight on each item that I selected. There was an abundance of inventory to choose from which helped me find the right piece. I recommend Ashley Furniture in Flowood to anyone shopping for the right look.

Well what I went there to look at and purchase was not there but in turn ended up buying something even better!

If you ever go to this store, ask for Michael Groves. He’s very knowledgeable, goes out of his way to find the best option for you, and he was truly a blessing to work with. His kindness and patience made our shopping experience enjoyable and stress-free. We will definitely continue to come to this location because of the service we received.

DO NOT EVER SHOP HERE! The people at this store are incompetent, indifferent, and DO NOT CARE about you or customer service. My daughter has taken off work 5 times for these idiots to deliver furniture to our home, and each time Ashley has delivered dirty, used, ripped or broken items. When we have called Ashley about it, they blatantly give us the runaround and state how little they care. Yet we pay the bill each month ON TIME. We are considering a lawsuit. Please PLEASE don’t waste your money or your time with Ashley in Pearl Mississippi. Only stupid people who work there. All they want is YOUR MONEY.

Michael Groves was very helpful in finding what we were looking for.

Norman was a fantastic sales person at the Flowood, MS store servicing our needs. No high pressure sales. He was very patient to make sure the purchase was just right. He worked the delivery to match our schedule. Prices were great as well. A++

Very friendly employees. They took really good care of me.

Very nice delivery men. Customer service at the store was wonderful. Happy with our furniture.

In store experience was good. Unfortunately my sales rep ordered two different colored pieces for my altari 2 piece sectional. Thankfully they had the correct color at the warehouse in moselle. That normally doesn’t happen but the fine lady called the store and got it resolved. Couch is nice though.

The groomers at Flowood have great customer service and are totally AWESOME!

I recently had an excellent experience at Ashley Homestore in Flowood, MS. Corey Lilly who was my knowledgeable salesman provided valuable insights without any pressure, making the shopping process enjoyable. His helpful approach and quality service truly stood out. Five stars!

This was a gift delivered to my Dad. His only complaint was it was delivered later than estimated.

Trent was a great salesman. He let us know he was available if we needed him and didn’t hound us. Much appreciated!

Great experience shopping @ Ashley's. Salesman, Michael was excellent! Delivery was very good. Thanks for your service.

We had a wonderful experience from sales thru delivery!

Awesome experience. Dresser was delivered and set up.

Norman was great!! Thanks for the phenomenal customer service!!

I’ll just say, they are not the number one home furniture store! I have had nothing but problem after problem. Customer support is like talking to a rock. Honestly I will never go back to them. Last thing, if you want furniture in a timely manner. Shop somewhere else!

Terrible. The purchase was fine because they were glad to make money but thereafter for delivery, it’s a nightmare and nobody can seem to tell me anything. Delivery went from today to hopefully next week, we can’t find it to 2 more weeks! Nobody wants to say anything.

Marcus was very professional, unloaded, assembled, took away debris! Extremely Satisfied…

Just want to make a sale.

Great saleman.

Jeremiah the sales associate was awesome! The delivery staff were great. They took great care of setting up our furniture and taking great care of it.

My experience was very rewarding. It is wonderful to know that there are people who are able to work with you carefully through your search ... all the way to your purchase. I was greatly impressed; and I will return for additional purchases.

Their sales person as very friendly and efficient.

Friendly customer service. Great selection.

Michael was friendly and professional. He greeted me at the door and helped me quickly find the exact mattress I was looking for.

The salesman, Michael was knowledgeable and very helpful. My wife and I did not feel pushed and we received excellent service. We will do business again again with Ashley Furniture.

Had to re apply in store after being approved on line. Not happy cause they couldn't pull my account up

I totally appreciate the professionalism, patience and understanding. I would recommend anyone to stop and get the great hospitality that was showed today. Thanks

Corey was great. We left the store to compare recliners city wide. When we returned, he remembered us and was very helpful without being pushy. The price we ended with was satisfactory, as was the length of time for delivery. It was a good experience overall.

Good selection, professional salesperson,

Great salesperson and a wonderful store experience.

They made it sound like the store was providing a protection plan for the furniture, but then there was a huge charge for it on the charges that were financed at zero interest.

My experience with Ashley’s Furniture was great my sales person was very knowledgeable and I especially like the way he called and kept me updated

I had a poor experience at the Flowood location. I purchased a sofa and was told that it would be delivered on Friday. When I followed up on Thursday I was given a delayed delivery date and was told that my sofa was on layaway. This is very disappointing especially since this was my first experience with Ashley. I will not be shopping with you all again.

I bought a mattress on Sunday and got it home and it had to sit for 24 hours and it is bowed down at the top and it’s so hard.. I tried contacting Ashley company but they won’t offer a refund and I didn’t even sleep on the mattress one full night! I will never walk in that store again.. I can’t believe they don’t offer a return policy if the customer is unsatisfied

Overall great

I would recommend Ashley’s services to everyone. Ashely’s representatives welcomed me wholeheartedly and were open to answer any inquires or concerns that I had. Also, it was impressive how well informed they were of each product that I set my eyes and went to the extreme to suggest cleaning products for the furniture and how temperatures and humility can also affect the quality/surface of your furniture overtime. I felt right at home and I would visit again.

Our sales associate Jeremiah was awesome. He was friendly, knowledgeable, and very helpful. He helped us get a great deal on exactly what we were looking for. Thanks Jeremiah!

Easy buying experience. Manager Jeremiah was so helpful!

Trent and Johnnie were awesome! We had a lot to purchase - dining set, living room furniture, split king bed. Trent was super informative especially about helping us select the right bed. Worked with us on pickup and delivery so we’ll have everything when we need it. We appreciated how Trent let us look around on our own at first, but was right there when we had questions (not like a pushy salesperson at other places). Would highly recommend Ashley Furniture and this location in Flowood, MS. Ask for Trent/Johnnie!

I went to Ashley’s to look for a new sofa. Wanted to look at regular sofas and sectionals with chaise. Trent Coleman met me at door and offered to show me everything they had on display. Very knowledgeable, friendly, and professional. He gave me plenty of time afterward to decide between a few favorites. The buying process was a breeze and I received excellent service thanks to Trent.

Corey was extremely helpful. We came in to browse and found a deal we could NOT pass up. Wonderful experience!

Terrible delivery experience and customer service is lacking big time. We caught them dragging the couch across the yard and then they were surprised when it was damaged. They forgot a dresser and upon delivery we found out the other dresser was back ordered. During our second delivery we received the replacement pieces for the couch and the dresser that was back ordered, but not the dresser they forgot the first time… now that dresser is “back ordered”. I give up.

We had good service and prompt answers to any questions. Corey was easy to work with and vey knowledgeable of the products.

Great customer service as well the staff. I would recommend this place to anyone.

I loved my experience with the local Ashley staff. It was an easy and successful way to shop for a living room couch. I will return!

I canceled my order a couple hours after making it. Because of the way that they were trying to do business.

Mr. Hicks greeted us with a smile! Asked what our needs were going to be. Showed us several options and closed the deal in less than 30 minutes. Excellent customer service!

Helpful and friendly service!

Amazing experience. Very happy with my purchase and the dedicated customer service.

Very friendly and professional staff. Trent was great!

Had a great experience! Employees were very helpful and knowledgeable about the products. The no interest 36 month payment option was seamless.

Michael Grove was extremely helpful and made this a very pleasant shopping experience. Excellent customer service!

I had some great salesman. Kudos to the staff very professional and I got a fantastic deal on the Backtrap sofa and loveseat

The Sales team were very attentive to our needs .

They act nice and helpful but they are very dishonest and manipulative with pricing. Not worth it go somewhere else. I asked multiple times for them to tell me information and clarify and they just do not even answer. They are not about their customers just messing people over to make money. In addition they told us it would be delivered in 4 days and its going to take 2 weeks . All they do is lie.

I am happy with Brittany and her knowledge of adjustable beds. I did wish the extended warranty was a more economical price.

Very helpful and professional!! We will definitely be going back!!!

The salesperson (Trent) was not pushy nor aggressive. He was professional and allowed me all the time I needed to look around before making a decision to purchase my couch and loveseat.

Great customer service and knowledge of products.

Great overall experience. Salesman was very helpful and enjoyed and appreciated the intimate help from the store manager. I will definitely be returning!

My customer experience at Ashley was remarkable. Mrs. Jerrica Seward was very attentive to my inquiries and very knowledgeable about Ashley's products, policies, and terms. Due to her professionalism and pleasurable attitude, I completed my cash purchase. Mr. Michael Groves ensured that the financial transaction and delivery scheduling were implemented with accuracy. I will definitely visit this location for my furniture needs. KEEP UP THE GREAT SERVICE AND PRODUCTS!

Sales lady went out of her way to help me with just the right purchase. I would recommend shopping with them again

Demarcus was tremendous help! Had a great experience in the store.

Sales rep was very helpful and knowledgeable. I was able to find the furniture quickly.

Brittney Howell is wonderful and very helpful. An absolute asset to the Ashley furniture store.

I was thoroughly satisfied with Mr. Trent Coleman. He greeted me and helped me get just what I wanted. He actually helped me get more.😄 I've always had excellent service at Ashley’s and the quality is amazing. Thanks Trent. See you next time.

My salesperson was very professional. She did not keep me waiting once I walked up. She was pleasant and directed me quickly to the work station to ring up my purchase. Most importantly she honored the price from another place that sells Ashley. I was able to purchase more pieces.

Staff was very helpful and friendly , the manager was extremely knowledgeable and assisted our sells person.

Brittany is the best!!

Incompetent inventory/logistic department and unreachable customer service. I ordered a mattress, bed, and box spring that was scheduled to be delivered on the 5th of august. I got a call the day before saying it will be delayed to the 12th because of the bed (not in stock). I got a text the 10th asking me to confirm my delivery date (saying it would arrive the 12th), and then a call the next day saying it has been delayed. This happened 4 times. I went to the store to replace the bed with something in stock that could get to me by the 18. The manager found one and confirmed with the logistic department that they had the bed and that it would be able to be delivered the 18th with the rest of my items. I just received a call today saying that there would be a partial delivery because they didn’t have the bed. My dad and I tried contacting the store several times and no one picked up.

We had to replace our living room furniture and get something new for seating in our den. We got all that we needed in one stop. The staff was really good and helpful. We get our furniture 2 weeks, and that is the reason I gave them 4 stars and not 5.

Greeted promptly at the door, given ample time to look around and search for what I wanted. Great suggestions and ideas throughout the purchasing process.

Jeremiah Wilson did us a great job from beginning to end

Trent made my experience the best I’ve ever had when purchasing furniture! He was friendly, professional and very fast. Thank you Trent! You are a keeper!

Great experience! Jeremiah took good care of us. Was respectful and knowledgeable and not pushy. Thank you Jeremiah!

Very professional and kind. Will recommend to all my friends and got a great deal

Salesman greeted us at the door. He explained where everything was and then gave us space. At times he would come and describe an item and then move away until he thought we needed another answer to something else. I like that.

Rushton went above and beyond helping me with hearing aids for my husband! Very knowledgeable of the product!

Michael Groves was very professional. We had a great experience.

Jerrica was very helpful in my search for a sofa by seeking out multiple options to my liking. The very first option she showed me based on my style request was the one I purchased. She was diligent in helping find exactly what I was looking for with ease. She was quite helpful and patient while I shopped around with a busy baby. I was in and out with a purchase and a delivery date within the hour.

The staff was friendly and gave us the best price after shopping around for a week.

Michael did an outstanding job, giving me all the information I needed to make my furniture buying experience very pleasant. Thanks 🙏

My sister and I went into look at some items we had seen on the Ashley website. I had looked at the Morren living room set. We were greeted with smiles. We explained what we were looking for and he took us directly to the Morren set. It is beautiful. I am remodeling and not ready for the set but they have a program to hold the product till I am ready for it. They are wonderful and so happy to help.

I waited over a month for my sofa and when I got it, it wasn’t the color it appeared to be online. This store basically has a policy once the item is in your home you CANT return it but we weren’t told any of that before ordering. Best advice is to order your furniture online. At least online they have a 30 day return policy. I won’t be doing business with Ashley’s anymore. I’ve had to many downhill moments with them in the past. Currently posting my sofa on Facebook marketplace since they denied my return. Also, it’s only been a day since my sofa got delivered and they still denied my return because the Flowood store return policy is you can’t return at all once in your home. They won’t get my money anymore!

They sold us a warranty that would not cover the furniture that we bought. They knew when they sold us the furniture that it would not cover it. Yet, they refuse to refund the money. when we talk to the corporate office, they informed us that this store was not owned by Ashley and there was nothing they could do. So we’re out $700 because their sales people are liars.

Micheal Graves has excellent customer service. He was very polite and patient. He made a phone call to get my issue resolved and i was on my way.

This is my husband and my second time working with Trent. He comes highly recommended if you are looking purchase furniture through Ashley furniture.

Fantastic experience at Ashley Furniture today! Trent met us at the door asking how to help and as we asked for help with locating a dresser - he immediately showed us exactly the color, size and style we were looking for!! Customer service was great and we will return!!!

Great service and nice people

Nice experience—kind and helpful personnel.

Very nice furniture and great staff

Worst buying experience ever!! Have never been lied to more than with the employees of this company!! Communication is awful they say they will call and never call back!! Was told multiple times that my order would be delivered on a certain date with no call and no help when I went to store again and spoke with someone in person!

The salesman Jeremiah was very nice

The salesperson was very friendly and not pushy at all! Michael let us browse the store at our leisure but was readily available when we had questions. The buying process was painless and quick! This is our 3 experience buying from Ashley and all have been very pleasant and the staff helpful.

I had to edit this review once I realized I was sold a mattress that wouldn't be instock for a year. After the sale was completed, the communication dropped off the map and all good customer service ceased to exit. I was very surprised at the way I was handled after the sale. The an important downside to this trip was, their phone systems are down. I tried calling 1st, seeing how i lived an hour away and ended up spending a lot longer than I planned. It also effects their scheduling system and delivery dates and times. I will never shop at any Ashley store again

Had great experience! DeMarcus did a wonderful job!

Jerrica was professional, helpful and very easy to work with with. I’m very satisfied with my purchase and service.

Great service. Very patient while we decided on our furniture. Showed us all the pros and cons of our selection. Made us feel at home.

Very helpful and professional sales person ! Thank you very much . I shall return to make future purchases.

Duane Lamb was great. From my initial call, my order was done in 28 hours. Fabulous call back time, personalized attention, follow up and follow through!! Outstanding!!

if i could rate my experience with ashley furniture as a negative star, i would. TERRIBLE customer service. it has taken four tries and over a month to get a bed frame in for our king size bed, when we were told at the point of purchase it would be in and delivered within a week. at one point, the phone lines were down so customer service couldn’t assist me. we had three separate deliveries for this one bed frame because “they were missing parts” that were crucial to putting the frame together. i have gone into the store to ask questions and have been blown off by the manager. i have never written a review online about any business, but the horrible experience i’ve had with Ashley needs to be posted. save yourself the headache and shop at literally any other furniture store.

Knowledgeable, kind, polite and friendly at Ashley's

Excellent experience with our salads person Michael. My daughter and I had gone to the store in December. When we returned 6 months later, Michael approached us and remembered us and what we were looking for. He went above and beyond on our purchase.

Duane Lamb is an awesome salesman.

Excellent Customer Service. Duane saw to my needs and explained everything to me. The down side is the system being down to complete the transaction.

Customer service was excellent at the store. Although, it took forever to get ahold of someone to get an update on purchase. Took over five weeks to get order delivered when it was suppose to come in within two weeks. Five months into having couch was already starting to tear.

Duane Lamb did a great job showing us around and gave us a demo on the mattresses!. The whole staff was friendly and helpful.

Customer service was great. Duan Lamb was awesome to work with. The entire buying process was great

DeMarcus was caring and and helpful. He listened to what I needed and was my guide to finding some beautiful furniture that suited my needs.

My husband and I had a great experience! We were taken care of quickly and efficiently. We walked out with a new bed and sofa!

Jeremiah and Trent were very patient, knowledgeable, and efficient. We were very pleased with their service.

The staff was very nice and attentive. The frustration of moving is a bear. But my experience with Ashley’s was awesome. Thanks you for fulfilling my needs.

Brittany was an exceptional help. She was able to conceptualize my vision and help me find just what I needed. Thanks so much for the help.

A great experience, I always choose Ashley because of the excellent service I receive at the Flowood store and the excellent quality of the products.

Excellent customer service !

My experience was great! Customer service was great!

Duane in Flowood was great! So glad he was there to help me find the perfect sofa for my new home. He was kind and extremely helpful.

Hands down, best furniture buying experience ever!!! Corey was of astounding assistance!!! I could go on and on, but you’re all missing out until you have the experience yourself! Good job Corey! We will be back!

Great experience! Sales associate was very helpful and professional.

Wasted my time. Went in for a bed on a Sunday and they said come back Wednesday so we can run payment. Ok no worries mi patient. I come back on Wednesday, and we run everything and finalize. Tells me delivery will be the coming up Tuesday. I said thank you and went on my way. Tuesday at noon I haven't heard anything so I call. I got told a delivery was never scheduled. So my wife goes up there to deal with it. We get told it will be delivered Saturday I got an email the next morning saying the bed was on a month long back order. A COMPLETE JOKE. I took my business to Tilman's furniture and they took care of me same day and the mattress is being delivered THE SAME DAY.

Stress free, pressure free

The salesman was helpful and knowledgeable. He was patient and personable. I would definitely recommend and buy from your store again.

The table and 2 chairs were perfect however, the other 2 chairs were damaged.

Trent was great! Sale was seamless and got the sectional I’ve been eyeing!

Beautiful showroom, beautiful furniture and excellent prices!! Corey, the salesman's took care of us and waited patiently while we had to take a few minutes and deal with our kids acting crazy. Will definitely be back. It was overall a great visit. And I almost didn't go because I thought they were too expensive. Boy was I wrong. Glad wife and I came to visit. We ended up purchasing a beautiful sectional sofa

Corey was amazing! We had a wonderful time looking around and love our purchase!

Trent was great. Very helpful and informative.

Trent was very professional. He gave me space to look and had the necessary information I needed at the time. Got what I needed and will be returning

good customer service

Pushy and do not listen to your needs.

Great customer service

Brittany was awesome

Ashley Furniture was a great shopping experience. Brittney Howell was wonderful. She listened to what I wanted and helped me find the beds and mattress I needed and helped me stay within my budget. She made sure I was able to take advantage of any discounts offered and made the entire process easy and pleasant. I will definitely shop there again!!!!