Ashley Store | Flowood, MS 39232

Great experience! Took apart modular couches and helped us see how it would work for our space. Super friendly!

Had a great experience. Hezekiah at the store in Flowood, MS was very patient and helpful in helping us make our purchase. He seemed to really care and listen. Restores your expectations of great customer service! The store is very nice, clean and displays are very well done. They offer financing with a quick and easy process. Overall great experience and would recommend them to anyone looking for great furniture and service. I will say that furniture is not delivered yet- so hopefully delivery will go smoothly.

Michael and team provided great service! Very helpful and met all of furniture needs. Highly recommend! Thank you so much!

Mr. Trent Coleman, he was very helpful!

Mr. Shannon & Mr. Corbin were great!! We had a great experience.

Cayden was great! Great service!

Trent was very nice, greeted me showed where to look for things, let me look but checked back with me every so often.

Michael was very knowledgeable for a salesman that recently started. The management was very helpful as well.

They lie to get sales!!!!!! I came back to the store and the sales person, Cayden, couldn't "remember" what he said and has "no clue what I'm talking about" You call the numbers and either you can't talk to a HUMAN or the human who answers can't give you a straight answer!!! NO ASHLEY SALE IS WORTH BEING LIED TO!!! YOU END UP PAYING MORE IN THE LONG RUN!!! Then when it's delivered, they stick you with "Well, it's yours now" WORSE CUSTOMER SERVICE I'VE EVER RECEIVED!!!

The service was fantastic, everyone was really nice and helpful, and if I ever need furniture again I’ll know where to go.

Cayden went the extra mile to answer all our questions and concerns! All of the staff as a team were great! Super friendly and helpful.

What a wonderful experience I recommended highly

I always have a Great experience with Ashley Furniture Home Store, very Welcoming staff. They don’t overwhelm you with questions, always willing to go the extra mile.

Was an awesome experience.

We were just going to look and get a price range on what we wanted, but Trent helped us to find what we wanted at a great price and we bought on the spot! If you want a no hassle, straightforward salesperson, go see Trent at Ashley’s in Flowood today!!!

We just had an absolutely amazing visit at Ashley Furniture!!! From Justin with the furniture to the mattress expert, that I do not remember his name and I am so sorry, were both outstanding! Definitely 10-10 recommend & we WILL be back!

Justin and the team was great! If you ever need anything specifically ask for Justin Barnes!

The staff was courteous and knowledgeable about their products. Answered questions with kind and professional information. Thanks 😊

They have a zero return policy. The warranty isn't worth anything. Buyer beware!

The staff is really friendly and very good service

I typically do not bother with negative reviews but my experience with Ashley Furniture has been disappointing to say the least. In July, I visited the Flowood branch to purchase a couch, my first furniture purchase. The sales experience was pretty quick and easy, despite a disagreement about online price matching and the in-store promotion. But maybe that was the writing on the wall. My sales associate informed my husband and I that the couch was in stock and could be delivered within two weeks. The reasonable delivery date was something we considered when making our final decision. I understand that there may still be supply chain issues affecting delivery of goods. I understand dates can sometimes slide to the right, but the handling of this purchase has been a nightmare. I received a call three days before the scheduled delivery date and was informed that the couch was in fact not in stock and needed to be built. I was given a new date in August, a month from the original delivery date. Fast forward to that week in August, and I received another call stating that the product wouldn't be delivered until September. I had already promised my older furniture to a college student moving on campus this Fall, and I am now forced to make compromises due to inaccurate sales information, whether intentional or not, on behalf of the company. Furthermore, it is extremely difficult to reach a human customer service representative, and if you try to address the issue in store, no one assists and instead tells you that the number on your receipt is the best service they can offer. I hope your experience is better than mine. I will update this review when my product finally arrives

For the Memorial weekend I went to Ashley in Flowood Ms to purchase a bed and night stand. When I first walked in the store Mark Hooten was sitting on his personal phone. No once did he ask me can he help me. So I told him that I wanted to get purchase a couple of item. So as he looked up what I wanted he said that they had to order it. So I ask him about how long was the zero percent interest. And I told him what I saw on the commercial on TV. So he said he had to ask Jeremiah so Jeremiah said it was 6mths. But I told him that's not what the commercial said so he said well that's all we are doing. Very rude. So I ask for the customer complain number. They was hesitant to give it to me. Then I told Mark Hooten that I wanted to order it, but Jeremiah said no. That they didn't want my business. So I called customer service to complain and tell her about the bad service and how rude the salesman were at that store. And the lady that was on the phone tried to call that store to resolve the issue but no one would take the call. So she said the only thing that she could do was to give me a $75 credit that I can use. But that's the only Ashley close to were I live. So I told all of my friends and family not to shop there and to tell other people. So I decided to go to Miskelly furniture store. Better customer service there. Ashley Furniture in Flowood Ms sucks

Great service!!!!

The sales person was very helpfu, helping with the items I was looking for & prices. Mr. Hezikiah was very patient & professional. Thank you Ashley Store.

TRASH!!! Delivered me a damaged dresser and didn’t tell me it was damaged until the day of delivering it and the associate signed my signature. Go elsewhere!!

Very helpful and pleasant

My experience with the sales associate was great! We picked out the most perfect sectional. The delivery is a totally different experience. My couch has been rescheduled three times to be delivered. We get a confirmation every time to confirm we will be getting the delivery. The sectional never shows up and we never get a text that it’s canceled. We just keep getting new confirmation texts. I call and call with no answers. I even went to the store to see where the couch was and if I could drive to the warehouse and pick it up. They said it’s now scheduled for next week to be delivered. When will I get my couch??? I was given a number to call the store manager tomorrow. It’s just the same robot automated system that gives me no option to speak to an actual person. I guess I’ll go back up to the store. So frustrating!!!

Wonderful selection of furniture and the best salesman ever! Trent was so helpful and patient and courteous!

Me and my husband just went in to get a new table and we walked out with a new bed, base, knee pillow, and table!!!! Customer service was exceptional and we were kept informed the whole time! I have also gotten couch a few years ago from Ashley and it is still holding up, with 3 cats and a toddler!!!! 10/10 recommend

My sales person Hezekiah was very professional and very patient with me and my granddaughter. We really enjoyed our experience at Ashley‘s.

The service was quick and on point. We found the item we wanted and was served with great professionalism store content knowledge. We were very pleased. Thanks Ashley Furniture!! Eleanor Jones

World class quality furniture. The Guest Response Team assists you.

Great salesperson made it a great experience but it’s been a little over a week and i haven’t received my couch and now i’m not receiving it for another week. While the sellers are great the delivery service sucks big time. I paid a good price because i needed a couch not because i don’t need a couch. It’s asking to Add photos but there are none.

Open on Sundays! Would be great to have inventory closer for faster delivery, but otherwise a great sales experience. We were shown the selections we were interested in, told if we had any questions to ask, then left to take our time checking things out. A no-pressure environment.

The representative was kind and got everything completed quicker than anticipated.

If I hAve to change an appointment, rescheduling become difficult.

The guys were awesome from the salesman, manager and the guys that delivered. I give them a 10+

Had a great experience with Ashley in Flowood. Salesman and management are great. Ask for Jeremiah, he was quick to respond and easy to deal with through the process.

I truly appreciate the staff going beyond my expectations. I appreciated their professionalism and courteous service.

Thanks for the delivery.

Mark had a Nice welcoming greeting, listen to my wants and desires and pointed me in the right direction and made my 2nd experience a good one, love to shop at Ashley’s

Mark was very polite with polished customer service skilled. He wasn’t pushy and didn’t follow me around the store. He allowed me to browse the store until I had questions and I loved that. Mark had a great smile with an inviting personality. I will definitely be sending my family and friends shop Ashley’s furniture and ask for Mark.

The first salesman was Sam Lott. He kept trying to sell me the most expensive recliner you had and was very indifferent to me. I was very dissatisfied with Ashley. I went back anyway and got Hezekiah and he was low pressure and helped me pick out the one I bought. He was great. When I pay $600 cash for something, I expect a little consideration. I expect delivery in 10 days and hope I will love my new recliner.

Trent came out the back room seen me and began helping me with suggestions and assistance beyond expectations and made everything I was trying to accomplish happen. Trent was very patient and knowledgeable of my needs .his personality exceeds all expectations of a well qualified salesman however this purchase was delivered late from the original date to a week later and then 2 to 3 hrs late on the date of delivery however the delivery team was respectful and did a great job setting my loveseat up and bringing it in with ease and they were very professional and apologetic for being thrown off scedule

Great overall experience. Really froendly and helpful service while also not being pushy! Highly recommend!

Wonderful service and sales team!!!

Mia was top notch. Very professional. She took time to make sure all of our questions were answered. Big thanks to the staff at Ashley Flowood.

The staff was very nice and attentive to my shopping needs. Service gets two thumbs up

Great service and they work with you!

Mark Hooten was very professional and a great salesman. My issue is I was charged $80 drop fee after stated I would meet truck at truck stop and pickup recliner, stated that even tho I would do that they wouldn’t wave drop fee, so gonna cost Ashley more than $80 to replace power lines and get trailer pulled out of ditch in one of the 90 degree curves leaving my residence, I know how companies are. I drove a truck for47 years, companies don’t care about their employees, just that dollar bill

Sam was very helpful! He explained everything to me! I purchased a panel bed for my son. Sam greeted me at the front of the store. He is awesome! I am pleased with my purchase and can’t wait for the bed to be delivered next week. I wish shop there again very soon !

Our sales rep Sam was awesome!

Everyone was very professional

A salesman met me at the door, I told him what I was looking for and he pointed me in that direction to browse. Then he came to check on me after a bit. His name was Sam I believe. He was not pushy, he answered all of my questions. My only issue is the inventory not being in stock. I wanted to purchase and pick up the next day. Thank you for the great customer service!!

I purchased a sectional from the Ashley’s store in Flowood Ms location. Before purchase salesman stated I had 72 hours to return if the sectional didn’t fit.. Upon day of delivery, the sectional had damage and another part didn’t fit. I called the company and the salesman same day, to set up a return. Next day, I went back to the Flowood store and spoke with the sales manager, he states there is a NO RETURN POLICY, No exchange call corporate office. Since, I have spent several hours calling, Ashley corporate office, Ashley store in Flowood Ms, Ashley Warehouse in Hattiesburg Ms and No Return been rectified, only option was to repair.. Bad customer service,, and Misleading salesman’s. I feel like I have been rob from this company.

Great salesperson Mark

Jeremiah was very helpful, answered all our questions and showed us the perfect Leather Recliner Couch that we just love. Beautiful Rich Color with Contrasting Stitching. So glad we went to Ashley Furniture First. Thank You Jeremiah!

This Ashley store had a great selection of furniture. The showroom floor was organized and easy to view without feeling overwhelmed. All of the staff was friendly, but Hezekiah was our salesperson. He was great!

Great customer service! I can’t remember the young man’s name that helped me but he was awesome. Very patient and kind even the midst of others rudeness. I will do more business at this location.

The in-store experience was great BUT no one answers the phone...ever. Even when I was on hold, the AI offered me a call back that never came. Text messages said someone would call me shortly but they never did. I still haven’t been able to speak with a person.

Had a great experience here! Worked with Corey and he was welcoming and so willing to work with us on timing and budget! Got us a nice living room set for our first home :)

We had Trent. He was very helpful. And professional. He explained everything. Thanks Again

Good experience buying a new counch from Ashley furniture in Flowood. Corey answered all of our questions and was a great help

Staff was very helpful - got a very nice price for an accent table that is exactly what I needed

Nice people, especially Hezekiah Robinson. Helped me understand the choices and checkout was a breeze!! Thank you!!

I purchased furniture from Ashley’s in Burbank Ca and now in Flowood Ms and both times the experience was good

Cayden provided knowledgeable customer service. He offered to assist as soon as I walked in the door and showed me around to all the sets I was interested in. I will return for my future furniture needs. Thank you for the excellent shopping experience.

My experience with Ashely in Flowwod was amazing. Cayden was my sales person and he went above and beyond to help me and make sure I got everything I wanted. Customer service was on point. He didn’t try to pressure me into anything. He was very professional and courteous. Thank you very much !!!!

Got just what I needed

Walked in store,salesman greeted me very nicely.He was smiling and asked ,can he help me.During the whole process his attentiveness never changed.All the salemans was the same.Wonderful experience.I will return for another sale.Thanks,Trent

Great experience! Both gentlemen were awesome and very patient while we made up our mind! We are very appreciative!

Great experience, friendly staff and great selection of what you’re looking for. Just need a email receipt of my purchase please.

The staff did great. Allowed us time to assess the furniture, provided an estimate, allowed time for a private discussion then closed our purchase quickly.

Great selection. Great, friendly, helpful sales persons and management... not to mention great prices and delivery to WHEREVER!

I had an awesome experience. The gentleman that helped me was very professional. He answered my questions and I think I got the best price for my selections.

Most wonderful furniture buying experience ever.

The guys were awesome, very professional and very thorough. Hopefully when I make my next purchase, I’ll have the same people delivering.

The sales rep was very informative the decision of purchasing our new bedroom set

Caden was extremely polite and helpful. I was purchasing something for a person with disabilities and he made it quick and simple

Great Service and well knowledgeable employee Mr. Trent! Help is picked out a lovely sectional couch.

Our sales person Corey was awesome to work with! Great shopping experience because of him.

Excellent experience. No pressure sales staff.

The staff was super helpful and professional!

I do not recommend anyone to do business here. We had missing items on the day of delivery, took (MONTHS) to receive the missing item. And everytime you would call the store to speak to Trent or the General Manager, they were either “Not available” or they would say “Let me try and figure out something and I will give you a call back” and weeks would go by and no returned phone call or anything.. Save yourself the time and headache and go Purchase your furniture any where but here… I rate them a 0 out of 5 stars.. Horrible Customer Service, horrible attitude, poor communication and no product knowledge.

Cory was an exceptional young man; polite, professional and friendly! He went the extra mile since my Grandchildren weren’t with me to show me how to Face Time on my phone to get an opinion from my Daughter!

This review is on behalf of Earnest. The staff was very knowledgeable about the products we purchased. They were very pleasant during our visit at the store.

Mark was extremely helpful and not pushy. Made us a wonderful sale and we are hopeful our furniture will be as we expect. Hate that it will be 2 & 1/2 weeks before we can have our furniture ready but maybe it will be worth the wait.

It was an awesome experience working with Michael Grove; such an intelligent and patient young man.

Michael was very professional and helpful!

Very friendly and knowledgeable on everything thank you

Cayden was very helpful, polite, and knowledgeable

We originally came in looking for wall decor but didn't find what we were looking for. We did see some end tables on clearance. Zach was an excellent sales person, very personal. We're very happy with our visit.

I purchased two bar stools March 24th and was informed my options were to have them delivered to my home or I could pick them up in Hattiesburg. I live on Lakeland and the store is on Lakeland so I opted for door delivery without setup. I informed the salesman and store manager I get off at 4:30 pm on Friday’s if I could get a late delivery (anything after 4:30) because I work on State Street. The manager said they deliver until 8 pm and he would put the request in I would receive a call 24-48 hours prior to my delivery. I received a text March 27th stating my delivery would arrive March 29th between 3:15 pm and 6:15 pm. I immediately called the number in the text asked the customer service representative if the time could be pushed back one hour to give me time to get home. She said without hesitation, “ That was the time you were allotted for delivery I can change the date.” Without any regards to my plans or even asking if that would be okay with me. I only wanted time to get home and I explained that the manager promised I would have time to make it home. She said he couldn’t guarantee that. I asked for a refund as a new date and me wouldn’t work. I asked for a confirmation e-mail and I’ve been receiving e-mails saying I will be contacted with a new date and time.

Friendly, Knowledgeable and wasted no time getting us what we wanted. Highly recommend!!!

First my delivery was pushed back by about 10 days. Then, my order was wrong. So I took off work to be able to be home when the correct piece was delivered and they never showed. Telling me that the delivery date is actually 3 days from now, even though I have emails to prove it was set for 4/24. No one seams to be able to help me. I’m canceling my order.

Jeremiah greeted me as I walked in and was so personable and friendly. He showed me exactly what I was wanting and made every effort to meet my needs, expectations and delivery timeline. Shopping at Ashley Furniture was a wonderful experience!

We bought new coffee and In table and when it was delivered it was damaged and they refused to take it back and have been given us the run around on replacing it with new. I will never buy anything from Ashley again.

Micheal was awesome! He made out furniture buying very pleasant

Trenton Colman was wonderful person to work with hope you best.

Jeremiah was a true gentleman and an awesome salesman! From the moment I walked in the door, he paid attention to what I was looking for. He didn’t hover over me, he checked in with me and made sure that my concerns were addressed. He knew the details of the merchandise, which made my shopping experience even better! I knew I was not going home empty handed. So if you’re looking for something special, go visit Ashley’s and ask for Jeremiah!

Great customer service!

Hezekiah and John were awesome! They were very helpful and knew their merchandise. I will definitely go back.

It was great 😃

Excellent sells person Hezekiah Robinson! Greeted us when we came in. Helped us so much. Not pushy. Ask questions. Didn’t act like he had something else to do. Picked out the right pillows. Great job! Thanks.

Mr. Cayden Corbin was our rep and he was awesome I recommend going to Ashley furniture in Flowood ms and Ask for him thank you very much to our rep

I had an amazing shopping experience. Hezekiah was very helpful and got me the best deals.

Corey was amazing and help me my furniture picking and made the process quick

The gentleman who assisted us was great and super helpful. Kinda disappointed that you can find just as good mattresses elsewhere for half the price though 🤷🏻‍♀️.

This location of Ashley Was really great. Everyone there was pleasant. Cayden was great and answer all of my questions. I will def going back to purchase furniture soon.

Extensive selection of furniture. Professional and knowledgeable floor staff. Quality options for living room furniture.

I had a very pleasant experience at the Flowood store with Cory on Feb. 21st. He was very helpful and attentive. I appreciate the time that he took to make sure my mom was satisfied. She was very well pleased with his service. THANK YOU!!!

Bought a chair for $1658. It was damaged at delivery and replaced by another damaged one. I asked for a refund and they refuse. Said policy is that once it's accepted in the home, they won't refund. I showed the delivery guy it was damaged and he documented, but still left with it. Beware!

Corey was exceptional. Listened very well and help me pick the right one.

Probably one of the worst experiences I have ever had was when purchasing furniture. I went into this store with the intent to buy furniture for my bedroom. When I made my decision on which bedroom set I wanted, he then advised me on my financing options. I ended up taking a 0% 24-month term with the option of 36 months after signing. He told me all I had to do was call, and they would extend the loan while keeping the 0%. However, this was not the case when I called the loan company to try and do that exact process. They informed me that if I were to extend the loan, I would incur all of the interest from the first 24 months. First red flag. Secondly, they informed me that my price included a 5-year warranty that covered absolutely everything. I even asked if it would cover pet damage from chewing or claw marks and hypothetically, if someone broke every piece of furniture with a bat, would it still be covered. He said yes, of course. So, I said great thanks. After reviewing the warranty paperwork at home, this doesn’t seem to be the case as it specifically states that pet or physical damage other than normal wear isn’t covered. I could have read it wrong, but from what it said, I’m pretty positive that’s what it meant. Second red flag. The last issue with the salesman was when he told me I had a white glove delivery, which he stated included bringing the new furniture in, removing the old furniture from the room, and assembling the new furniture. Again, this wasn’t true. When the delivery finally arrived over an hour after the arrival window, they brought my new furniture inside. I inspected the furniture and noticed that 3 of the 4 pieces I ordered had damage from shipping. Initially, I was going to refuse the items, but the drivers told me it would be easier to take the items and make a claim within 48 hours after delivery. So, I allowed them to continue. Then they refused to remove my furniture from my room and told me I didn’t pay for that service. So, I had to do that while they stood there and watched. They then proceeded to build the bed frame, asking to use my personal tools because theirs died. I was fine with this, no big deal. But after about an hour of them putting it together, they left without saying a word. They both just walked out of the house and drove away. I thought it was odd, but whatever, it was late, and I’m sure they wanted to get home. I walked into my bedroom, and the bed frame was not put together properly, with screws missing and most of them not even tightened completely. Not even the worst part since I can tighten screws myself. But the pieces were not even put together in the correct orientation. It's crazy after paying so much for this furniture from a place I thought was a reputable business; my judgment was completely wrong. So, after all this, the only thing I could do is call the warranty customer service and hope they fix it all. It’s been about 2 months, and my bed is still not fixed, and none of the other damage has been repaired. It took about 3-4 weeks for them to mail me the new hardware for the bed frame. Since it has arrived, they keep telling me they have to schedule a day to call me to schedule a day to come out and fix everything. I'm not sure why they can’t just tell me a date in the future, and I’ll make sure I’m home. But we will see how much longer this takes. I will update this review once it’s finished.

Mark was very noligibal and helpful. Everyone was so nice. Pleasant place to shop. Highly recommend!

Had a great buying experience…..staff was helpful, knowledgeable, and professional……found a lovely coffee and end table set which will be delivered soon………….. plus two lamps to complete the purchase…….all at a very affordable price…..

Cayden was the employee that helped us when my wife and I needed to buy a piece of furniture over the phone. He was outstanding. He went above beyond with the transaction and helping us with our pick up destination. He made several phone calls on our behalf, and inquired with his manager for ways to work around a pick up destination concern. He called later to check if we needed help with part of the transaction and just maintained a comfortable contact with us to ensure our experience was complete. He was excellent. He represented Ashley, furniture extremely well. Mark And Robin McInnis.

Great experience Trent was professional and very friendly.

very helpful with any questions from time we got they until we left

Great experience, great customer service!! Will definitely do business with them again!!

Jeremiah was readily attentive, and thorough with this sale from our entry to our exit of the store.

Great customer service and could not be happier with our purchase!!

Such a nice store ! The salesman Michael was so great ! Very kind! The entire staff a pleasure to work with buying our two new gliders ! We will be back !

Cayden was friendly and professional. He was helpful without being pushy. We will definitely shop for future furniture needs at Ashley

Cayden and his manager were exemplary is all our dealings. Highly recommend this store.

I will Never buy anything from the again. Worst customer service experience ever. Kept changing my delivery date and when I called they don't answer but respond by text. Never again

The salesmen exhibited excellent customer service. Thank you both!

Jeremiah was super friendly, even helped us take the discount TV stand we bought out to the car. Super helpful!

No problem with the product. The sectional I ordered is nice. But i didn’t know I couldn’t return anything after “in-house sale” apparently. The ottoman doesn’t really fit in my living room. It’s too big. But I can’t exchange it or return it. I’m stuck with it. They have lost my business.

Our salesman, Jeremiah was wonderful in helping my mother with her furniture

Great

My sales associate Trent, was very helpful and knowledgeable of the furniture that I was inquiring about. He gave me space to look around and decide for myself what was the best fit for me. He gave me useful advice and sold me!!! Thanks Trent for all your help

Corey handled everything, I literally just sat on a couch and he checked on everything as well as taking care of the paperwork. Even brought them to me to sign.

Appreciate the help picking out the furniture that I needed. Nice to work with someone with great professionalism

I moved to.Flowood from Northeast Georgia in December. I purchased a home and needed to furnish each room. I visited several furniture stores and was not impressed with the customer service at all. My sister and I decided to go Ashly’s furniture and I am so glad that we did. The Showroom Representatives were kind and very knowledgeable about the pieces that were on display. We were treated like we were the most important people In that store. Their furniture is beautiful and well made. Thank you Cory and Jeremiah for making my move here a positive experience. I would recommend Ashly’s Furniture Store in Flowood to everyone

I was very satisfied with my experience. Everyone was really nice.

The sales person name was Cayden. He was exactly what you want when you come into a furniture store or a car dealership, ‘space’ to look around. He introduced himself, offered his assistance if needed. That’s exactly what we needed, opportunity to look, test, and fit for size. When we found what we wanted Cayden provided all details of cost, warranty, and being satisfied with selection.

THEY ARE SOME DUMMIES!! They delivered the wrong head board and foot board for my bed and will not correct it. HORRIBLE SERVICE

Nice environment

Mark and Cory, provided very attentive service from start to finish.

Good value and very good service so far on our purchase of two glider rockers.

Michael provided great service! 5 stars

Michael was a great help! He was very patient & made sure everything was set up properly. 👍

Excellent service!

The sales associate was awesome. He was very patient with me. He really allowed me to shop at my own pace, while checking in at the right time and providing valuable insight on each item that I selected. There was an abundance of inventory to choose from which helped me find the right piece. I recommend Ashley Furniture in Flowood to anyone shopping for the right look.

Well what I went there to look at and purchase was not there but in turn ended up buying something even better!

If you ever go to this store, ask for Michael Groves. He’s very knowledgeable, goes out of his way to find the best option for you, and he was truly a blessing to work with. His kindness and patience made our shopping experience enjoyable and stress-free. We will definitely continue to come to this location because of the service we received.

DO NOT EVER SHOP HERE! The people at this store are incompetent, indifferent, and DO NOT CARE about you or customer service. My daughter has taken off work 5 times for these idiots to deliver furniture to our home, and each time Ashley has delivered dirty, used, ripped or broken items. When we have called Ashley about it, they blatantly give us the runaround and state how little they care. Yet we pay the bill each month ON TIME. We are considering a lawsuit. Please PLEASE don’t waste your money or your time with Ashley in Pearl Mississippi. Only stupid people who work there. All they want is YOUR MONEY.

Michael Groves was very helpful in finding what we were looking for.

Norman was a fantastic sales person at the Flowood, MS store servicing our needs. No high pressure sales. He was very patient to make sure the purchase was just right. He worked the delivery to match our schedule. Prices were great as well. A++

Very friendly employees. They took really good care of me.

Very nice delivery men. Customer service at the store was wonderful. Happy with our furniture.

In store experience was good. Unfortunately my sales rep ordered two different colored pieces for my altari 2 piece sectional. Thankfully they had the correct color at the warehouse in moselle. That normally doesn’t happen but the fine lady called the store and got it resolved. Couch is nice though.

The groomers at Flowood have great customer service and are totally AWESOME!

I recently had an excellent experience at Ashley Homestore in Flowood, MS. Corey Lilly who was my knowledgeable salesman provided valuable insights without any pressure, making the shopping process enjoyable. His helpful approach and quality service truly stood out. Five stars!

This was a gift delivered to my Dad. His only complaint was it was delivered later than estimated.

I recently had an excellent experience at Ashley Homestore in Flowood, MS. Corey Lilly who was my knowledgeable salesman provided valuable insights without any pressure, making the selection and shopping process enjoyable. His helpful approach and quality service truly stood out. Five stars!

Salesman was as nice as could be. Manager was nice too. Didn’t have any problems.

Trent was a great salesman. He let us know he was available if we needed him and didn’t hound us. Much appreciated!

Great experience shopping @ Ashley's. Salesman, Michael was excellent! Delivery was very good. Thanks for your service.

We had a wonderful experience from sales thru delivery!

Awesome experience. Dresser was delivered and set up.

Norman was great!! Thanks for the phenomenal customer service!!

I’ll just say, they are not the number one home furniture store! I have had nothing but problem after problem. Customer support is like talking to a rock. Honestly I will never go back to them. Last thing, if you want furniture in a timely manner. Shop somewhere else!

Terrible. The purchase was fine because they were glad to make money but thereafter for delivery, it’s a nightmare and nobody can seem to tell me anything. Delivery went from today to hopefully next week, we can’t find it to 2 more weeks! Nobody wants to say anything.

Marcus was very professional, unloaded, assembled, took away debris! Extremely Satisfied…

Just want to make a sale.

Great saleman.

Jeremiah the sales associate was awesome! The delivery staff were great. They took great care of setting up our furniture and taking great care of it.

My experience was very rewarding. It is wonderful to know that there are people who are able to work with you carefully through your search ... all the way to your purchase. I was greatly impressed; and I will return for additional purchases.

Their sales person as very friendly and efficient.

We bought 2 recliners on 10/14/23 and were told delivery would be 10/24/23. I called once, and they said 10/24/23. I called again, and they said someone would call me with delivery time within 3 days. I called again, and they said give them until 10/30. I called on 10/30, and they said they were in Memphis, but they hadn’t been scheduled for delivery because there was no route number assigned. The first time they’d be on our route was 11/15/23. I called 11/13/23 and asked for delivery time. They said someone would call 11/14. Today is 11/14. I called, and they said one recliner was not available. Nobody notified us this whole month. We canceled and refunded. Awful experience

Friendly customer service. Great selection.

Michael was friendly and professional. He greeted me at the door and helped me quickly find the exact mattress I was looking for.

The salesman, Michael was knowledgeable and very helpful. My wife and I did not feel pushed and we received excellent service. We will do business again again with Ashley Furniture.

Had to re apply in store after being approved on line. Not happy cause they couldn't pull my account up

I totally appreciate the professionalism, patience and understanding. I would recommend anyone to stop and get the great hospitality that was showed today. Thanks

Corey was great. We left the store to compare recliners city wide. When we returned, he remembered us and was very helpful without being pushy. The price we ended with was satisfactory, as was the length of time for delivery. It was a good experience overall.

Good selection, professional salesperson,

Great salesperson and a wonderful store experience.

They made it sound like the store was providing a protection plan for the furniture, but then there was a huge charge for it on the charges that were financed at zero interest.

My experience with Ashley’s Furniture was great my sales person was very knowledgeable and I especially like the way he called and kept me updated

I had a poor experience at the Flowood location. I purchased a sofa and was told that it would be delivered on Friday. When I followed up on Thursday I was given a delayed delivery date and was told that my sofa was on layaway. This is very disappointing especially since this was my first experience with Ashley. I will not be shopping with you all again.

While the sales part of the experience was pleasant enough, delivery and set up was a WHOLE new thing. I purchased a sectional couch. So there were several big pieces that had to be brought in and then snapped together. This is being placed in a room with an already existing rug and other pieces of furniture like end and coffee tables. It was off set on the rug and I asked them to move it over. Then it needed to be moved a little forward as a whole. I was quickly informed this was their last time to move it, literally it was only a foot forward if that and I helped! Luckily that was the last time it needed to be moved. When customer service called shortly after they left, I told them about how I felt about this policy. She said they are furniture deliverers not movers. Seriously? They MOVED the furniture from their big truck into my home! IF they were concerned about customer service and satisfaction, they should have been willing to move it again if necessary. I was the 5th and last delivery on a Saturday and no doubt these 2 guys were ready to start their weekend. If they had been happy to help me adjust the couch, I would have been happy to tip them. But now I seriously doubt I will ever shop there again.

I bought a mattress on Sunday and got it home and it had to sit for 24 hours and it is bowed down at the top and it’s so hard.. I tried contacting Ashley company but they won’t offer a refund and I didn’t even sleep on the mattress one full night! I will never walk in that store again.. I can’t believe they don’t offer a return policy if the customer is unsatisfied

Overall great

I would recommend Ashley’s services to everyone. Ashely’s representatives welcomed me wholeheartedly and were open to answer any inquires or concerns that I had. Also, it was impressive how well informed they were of each product that I set my eyes and went to the extreme to suggest cleaning products for the furniture and how temperatures and humility can also affect the quality/surface of your furniture overtime. I felt right at home and I would visit again.

Our sales associate Jeremiah was awesome. He was friendly, knowledgeable, and very helpful. He helped us get a great deal on exactly what we were looking for. Thanks Jeremiah!

Easy buying experience. Manager Jeremiah was so helpful!

Ashley H, I've talked to all of your customer service representatives email and otherwise. Again, more lies. If I'm not talking to you personally there is nothing left to talk about. We will have to go a different route. $700 is too much money (for us) to just forget about. Your salesman knows he shouldn't have sold us that. Your warranty company even admitted that. And so did your home store. However, your salesman won't man up and return our calls. I'm pretty sure we won't hear from you either.

Trent and Johnnie were awesome! We had a lot to purchase - dining set, living room furniture, split king bed. Trent was super informative especially about helping us select the right bed. Worked with us on pickup and delivery so we’ll have everything when we need it. We appreciated how Trent let us look around on our own at first, but was right there when we had questions (not like a pushy salesperson at other places). Would highly recommend Ashley Furniture and this location in Flowood, MS. Ask for Trent/Johnnie!

I went to Ashley’s to look for a new sofa. Wanted to look at regular sofas and sectionals with chaise. Trent Coleman met me at door and offered to show me everything they had on display. Very knowledgeable, friendly, and professional. He gave me plenty of time afterward to decide between a few favorites. The buying process was a breeze and I received excellent service thanks to Trent.

Corey was extremely helpful. We came in to browse and found a deal we could NOT pass up. Wonderful experience!

Terrible delivery experience and customer service is lacking big time. We caught them dragging the couch across the yard and then they were surprised when it was damaged. They forgot a dresser and upon delivery we found out the other dresser was back ordered. During our second delivery we received the replacement pieces for the couch and the dresser that was back ordered, but not the dresser they forgot the first time… now that dresser is “back ordered”. I give up.

We had good service and prompt answers to any questions. Corey was easy to work with and vey knowledgeable of the products.

Great customer service as well the staff. I would recommend this place to anyone.

I loved my experience with the local Ashley staff. It was an easy and successful way to shop for a living room couch. I will return!

I canceled my order a couple hours after making it. Because of the way that they were trying to do business.

Mr. Hicks greeted us with a smile! Asked what our needs were going to be. Showed us several options and closed the deal in less than 30 minutes. Excellent customer service!

Helpful and friendly service!

Our salesman Mark was a delight to work with. If your looking for furniture go see Mark at Ashley.

Amazing experience. Very happy with my purchase and the dedicated customer service.

Nice clean store and no pressure Sales team.

Very friendly and professional staff. Trent was great!

Had a great experience! Employees were very helpful and knowledgeable about the products. The no interest 36 month payment option was seamless.

Michael Grove was extremely helpful and made this a very pleasant shopping experience. Excellent customer service!

I had some great salesman. Kudos to the staff very professional and I got a fantastic deal on the Backtrap sofa and loveseat

The Sales team were very attentive to our needs .

They act nice and helpful but they are very dishonest and manipulative with pricing. Not worth it go somewhere else. I asked multiple times for them to tell me information and clarify and they just do not even answer. They are not about their customers just messing people over to make money. In addition they told us it would be delivered in 4 days and its going to take 2 weeks . All they do is lie.

I am happy with Brittany and her knowledge of adjustable beds. I did wish the extended warranty was a more economical price.

Very helpful and professional!! We will definitely be going back!!!

The salesperson (Trent) was not pushy nor aggressive. He was professional and allowed me all the time I needed to look around before making a decision to purchase my couch and loveseat.

Great customer service and knowledge of products.

They act nice and helpful but they are very dishonest and manipulative with pricing. Not worth it go somewhere else. I asked multiple times for them to tell me information and clarify and they just do not even answer. They are not about their customers just messing people over to make money. In addition they told us it would be delivered in 4 days and its going to take 2 weeks . All they do is lie.

Great overall experience. Salesman was very helpful and enjoyed and appreciated the intimate help from the store manager. I will definitely be returning!

My customer experience at Ashley was remarkable. Mrs. Jerrica Seward was very attentive to my inquiries and very knowledgeable about Ashley's products, policies, and terms. Due to her professionalism and pleasurable attitude, I completed my cash purchase. Mr. Michael Groves ensured that the financial transaction and delivery scheduling were implemented with accuracy. I will definitely visit this location for my furniture needs. KEEP UP THE GREAT SERVICE AND PRODUCTS!

Sales lady went out of her way to help me with just the right purchase. I would recommend shopping with them again

Demarcus was tremendous help! Had a great experience in the store.

Sales rep was very helpful and knowledgeable. I was able to find the furniture quickly.

Brittney Howell is wonderful and very helpful. An absolute asset to the Ashley furniture store.

I was thoroughly satisfied with Jerrica. She greeted me and listened. Explaining everything as we went along.

My salesperson was very professional. She did not keep me waiting once I walked up. She was pleasant and directed me quickly to the work station to ring up my purchase. Most importantly she honored the price from another place that sells Ashley. I was able to purchase more pieces.

Staff was very helpful and friendly , the manager was extremely knowledgeable and assisted our sells person.

Brittany is the best!!

Incompetent inventory/logistic department and unreachable customer service. I ordered a mattress, bed, and box spring that was scheduled to be delivered on the 5th of august. I got a call the day before saying it will be delayed to the 12th because of the bed (not in stock). I got a text the 10th asking me to confirm my delivery date (saying it would arrive the 12th), and then a call the next day saying it has been delayed. This happened 4 times. I went to the store to replace the bed with something in stock that could get to me by the 18. The manager found one and confirmed with the logistic department that they had the bed and that it would be able to be delivered the 18th with the rest of my items. I just received a call today saying that there would be a partial delivery because they didn’t have the bed. My dad and I tried contacting the store several times and no one picked up.

We had to replace our living room furniture and get something new for seating in our den. We got all that we needed in one stop. The staff was really good and helpful. We get our furniture 2 weeks, and that is the reason I gave them 4 stars and not 5.

Greeted promptly at the door, given ample time to look around and search for what I wanted. Great suggestions and ideas throughout the purchasing process.

If anyone is considering buying furniture from Ashley or Ashley PLEASE reconsider!!! We have spent MONTHS getting the runaround from the store, the corporate office, their online service, and Lord knows who else over a warranty in which they blatantly LIED to us to get us to buy, and everyone who gives us a new person/department to contact leads to us being rerouted to a new person or back to the previous one! I have never in my whole life received such more customer service! I would add that the blatant lie about the warranty is certainly unfair sales practice, especially when Warranty company can’t cover a stain that Ashley promised would be covered. I have filed numerous tickets with Ashley and have canceled the warranty. Both companies are blaming each other for not giving us the prorated refund promised…..

Jeremiah Wilson did us a great job from beginning to end

Trent made my experience the best I’ve ever had when purchasing furniture! He was friendly, professional and very fast. Thank you Trent! You are a keeper!

Great experience! Jeremiah took good care of us. Was respectful and knowledgeable and not pushy. Thank you Jeremiah!

Very professional and kind. Will recommend to all my friends and got a great deal

Salesman greeted us at the door. He explained where everything was and then gave us space. At times he would come and describe an item and then move away until he thought we needed another answer to something else. I like that.

Rushton went above and beyond helping me with hearing aids for my husband! Very knowledgeable of the product!

Michael Groves was very professional. We had a great experience.

Jerrica was very helpful in my search for a sofa by seeking out multiple options to my liking. The very first option she showed me based on my style request was the one I purchased. She was diligent in helping find exactly what I was looking for with ease. She was quite helpful and patient while I shopped around with a busy baby. I was in and out with a purchase and a delivery date within the hour.

The staff was friendly and gave us the best price after shopping around for a week.

Michael did an outstanding job, giving me all the information I needed to make my furniture buying experience very pleasant. Thanks 🙏

My sister and I went into look at some items we had seen on the Ashley website. I had looked at the Morren living room set. We were greeted with smiles. We explained what we were looking for and he took us directly to the Morren set. It is beautiful. I am remodeling and not ready for the set but they have a program to hold the product till I am ready for it. They are wonderful and so happy to help.

I waited over a month for my sofa and when I got it, it wasn’t the color it appeared to be online. This store basically has a policy once the item is in your home you CANT return it but we weren’t told any of that before ordering. Best advice is to order your furniture online. At least online they have a 30 day return policy. I won’t be doing business with Ashley’s anymore. I’ve had to many downhill moments with them in the past. Currently posting my sofa on Facebook marketplace since they denied my return. Also, it’s only been a day since my sofa got delivered and they still denied my return because the Flowood store return policy is you can’t return at all once in your home. They won’t get my money anymore!

They sold us a warranty that would not cover the furniture that we bought. They knew when they sold us the furniture that it would not cover it. Yet, they refuse to refund the money. when we talk to the corporate office, they informed us that this store was not owned by Ashley and there was nothing they could do. So we’re out $700 because their sales people are liars.

They sold us a warranty that would not cover the furniture that we bought. They knew when they sold us the furniture that it would not cover it. Yet, they refuse to refund the money. when we talk to the corporate office, they informed us that this store was not owned by Ashley and there was nothing they could do. So we're out $700 because their sales people are liars.

Micheal Graves has excellent customer service. He was very polite and patient. He made a phone call to get my issue resolved and i was on my way.

This is my husband and my second time working with Trent. He comes highly recommended if you are looking purchase furniture through Ashley furniture.

Fantastic experience at Ashley Furniture today! Trent met us at the door asking how to help and as we asked for help with locating a dresser - he immediately showed us exactly the color, size and style we were looking for!! Customer service was great and we will return!!!

Great service and nice people

Nice experience—kind and helpful personnel.

Friendly and professional staff. Great assistant Manager

Very nice furniture and great staff

Worst buying experience ever!! Have never been lied to more than with the employees of this company!! Communication is awful they say they will call and never call back!! Was told multiple times that my order would be delivered on a certain date with no call and no help when I went to store again and spoke with someone in person!

The salesman Jeremiah was very nice

The salesperson was very friendly and not pushy at all! Michael let us browse the store at our leisure but was readily available when we had questions. The buying process was painless and quick! This is our 3 experience buying from Ashley and all have been very pleasant and the staff helpful.

I had to edit this review once I realized I was sold a mattress that wouldn't be instock for a year. After the sale was completed, the communication dropped off the map and all good customer service ceased to exit. I was very surprised at the way I was handled after the sale. The an important downside to this trip was, their phone systems are down. I tried calling 1st, seeing how i lived an hour away and ended up spending a lot longer than I planned. It also effects their scheduling system and delivery dates and times. I will never shop at any Ashley store again

Had great experience! DeMarcus did a wonderful job!

Jerrica was professional, helpful and very easy to work with with. I’m very satisfied with my purchase and service.

Great service. Very patient while we decided on our furniture. Showed us all the pros and cons of our selection. Made us feel at home.

Very helpful and professional sales person ! Thank you very much . I shall return to make future purchases.

Duane Lamb was great. From my initial call, my order was done in 28 hours. Fabulous call back time, personalized attention, follow up and follow through!! Outstanding!!

if i could rate my experience with ashley furniture as a negative star, i would. TERRIBLE customer service. it has taken four tries and over a month to get a bed frame in for our king size bed, when we were told at the point of purchase it would be in and delivered within a week. at one point, the phone lines were down so customer service couldn’t assist me. we had three separate deliveries for this one bed frame because “they were missing parts” that were crucial to putting the frame together. i have gone into the store to ask questions and have been blown off by the manager. i have never written a review online about any business, but the horrible experience i’ve had with Ashley needs to be posted. save yourself the headache and shop at literally any other furniture store.

Knowledgeable, kind, polite and friendly at Ashley's

Excellent experience with our salads person Michael. My daughter and I had gone to the store in December. When we returned 6 months later, Michael approached us and remembered us and what we were looking for. He went above and beyond on our purchase.

Duane Lamb is an awesome salesman.

Excellent Customer Service. Duane saw to my needs and explained everything to me. The down side is the system being down to complete the transaction.

Customer service was excellent at the store. Although, it took forever to get ahold of someone to get an update on purchase. Took over five weeks to get order delivered when it was suppose to come in within two weeks. Five months into having couch was already starting to tear.

Duane Lamb did a great job showing us around and gave us a demo on the mattresses!. The whole staff was friendly and helpful.

Customer service was great. Duan Lamb was awesome to work with. The entire buying process was great

DeMarcus was caring and and helpful. He listened to what I needed and was my guide to finding some beautiful furniture that suited my needs.

My husband and I had a great experience! We were taken care of quickly and efficiently. We walked out with a new bed and sofa!

Jeremiah and Trent were very patient, knowledgeable, and efficient. We were very pleased with their service.

Truly recommend their quality furniture and accessories. Totally beautiful, will accent every room in your home. The prices are great. Most of all the customer service representatives in the store are wonderful, patients, beautiful personalities and really work with you on your choice of items in the store. They are amazing great!!! J. Day

Corey was very good. Took care of all my questions & needs. Very knowledgeable.

The staff was very nice and attentive. The frustration of moving is a bear. But my experience with Ashley’s was awesome. Thanks you for fulfilling my needs.

Brittany was an exceptional help. She was able to conceptualize my vision and help me find just what I needed. Thanks so much for the help.

A great experience, I always choose Ashley because of the excellent service I receive at the Flowood store and the excellent quality of the products.

Excellent customer service !

My experience was great! Customer service was great!

Duane in Flowood was great! So glad he was there to help me find the perfect sofa for my new home. He was kind and extremely helpful.

Hands down, best furniture buying experience ever!!! Corey was of astounding assistance!!! I could go on and on, but you’re all missing out until you have the experience yourself! Good job Corey! We will be back!

me and my husband had the worst experience with this store I do not recommend going here it was a complete waste of time

Wasted my time. Went in for a bed on a Sunday and they said come back Wednesday so we can run payment. Ok no worries mi patient. I come back on Wednesday, and we run everything and finalize. Tells me delivery will be the coming up Tuesday. I said thank you and went on my way. Tuesday at noon I haven't heard anything so I call. I got told a delivery was never scheduled. So my wife goes up there to deal with it. We get told it will be delivered Saturday I got an email the next morning saying the bed was on a month long back order. A COMPLETE JOKE. I took my business to Tilman's furniture and they took care of me same day and the mattress is being delivered THE SAME DAY.

Stress free, pressure free

The salesman was helpful and knowledgeable. He was patient and personable. I would definitely recommend and buy from your store again.

The table and 2 chairs were perfect however, the other 2 chairs were damaged.

Trent was great! Sale was seamless and got the sectional I’ve been eyeing!

Beautiful showroom, beautiful furniture and excellent prices!! Corey, the salesman's took care of us and waited patiently while we had to take a few minutes and deal with our kids acting crazy. Will definitely be back. It was overall a great visit. And I almost didn't go because I thought they were too expensive. Boy was I wrong. Glad wife and I came to visit. We ended up purchasing a beautiful sectional sofa

Corey was amazing! We had a wonderful time looking around and love our purchase!

Trent was great. Very helpful and informative.

Trent was very professional. He gave me space to look and had the necessary information I needed at the time. Got what I needed and will be returning

good customer service

Pushy and do not listen to your needs.

Great customer service

Brittany was awesome

Ashley Furniture was a great shopping experience. Brittney Howell was wonderful. She listened to what I wanted and helped me find the beds and mattress I needed and helped me stay within my budget. She made sure I was able to take advantage of any discounts offered and made the entire process easy and pleasant. I will definitely shop there again!!!!

Edit: Does Ashley Furniture in flowood have a new number? Been trying to call for a month and can't get anyone. 2 months ago My husband and I came in here 2 years ago & just looked around. We came in here today for a sectional sleeper. Upon arrival we were greeted by a young man named Blake Bergen. He was very professional & eager to help. He got us all set up to finance the Sleeper Sectional & was very nice during the entire process. Once we have this sectional paid off we will return for a bed frame, night stands & a new mattress we hope Mr. Bergen will still be there so he can assist us again.

After much encouragement and enthusiasm to purchase an adjustable bed and mattress from them, they failed to inform me upon purchase that I would need to remove old mattress and box springs from bed. With that being said, my wife met them for delivery and had to remove old bed by herself. They place the new heavier adjustable frame and mattress on the existing frame that was not designed to support the new bed. After sleeping on the new bed the first night, I had to spend the next day set the bed up the proper way. Mind you, our sales person highly recommended the new bed due to both of our back problems, only for us to have to strain ourselves to get bed installed properly. Highly upset and frustrated.

The little girl that took care of me was wonderful. I enjoyed our talk. She did a great job for us.

Did not tell the truth about how the credit check works. Also, lied about scheduling date. Love my furniture. Just wish I was told the truth about how everything works. Salesmen told me a specific date for sure! I called in and my furniture is on back order. Probably won’t receive for 3-4 weeks. Who knows. Also, instead of calling me. They are harassing my employer and leaving voicemails. Very unprofessional.

Jerrica was an awesome sales associate who helped me pick out the perfect furniture.

Today was my second time to visit the Ashley store in Flowood. Both times I was assisted by Duane and he was super helpful, professional and courteous. I really like shopping at this store.

Great service and wonderful people

From the very first phone call, I felt valued as a customer. Brittany was my salesperson and she was so attentive and informative. She and the manager gave me a very welcoming experience as a first time customer. Not only that, but I got everything I came in the store for and left with a smile. I highly recommend Ashley for my family and friends for the furniture buying experience. Plus, the store was beautiful..

Custom friendly and a great place to shop.

Great service and products. Trent was excellent to work with.

Michael went above and beyond to help us find the right piece. Everyone was extremely nice and made our experience easy. Thank you!

The staff was helpful and friendly.They were very knowledgeable about the product. I was very excited about their customers service. I was well taken care of and I will be back.

Duane was amazing. He helped us lay out the room, and figure out what we needed, not just what we wanted. Very pleasant to work with, and highly knowledgeable! It was a wonderful experience, and I highly recommend him!

Every one was wonderful

Very disappointed. Up until the last day I didn't know my repair cost. The GTS repair service is a jole. I had to call multiple times to get service and most of the reps were unprepared. I would love to speak to Human Resources and everything that I stated is documented.

I absolutely loved how they got me in and out. I was able to find a nice bed . I would highly recommend everyone go here.

Ashley furniture support experience is abysmal. They damaged the first delivery. They never contacted me to schedule second delivery. Upon installing, dresser had a fault which was reported to them same day. Ashley told me i would be contacted to schedule a repair of the faulty new product. No one contacted me to schedule. Calls to Ashley local store referred me to a repair company. Calls to the repair company went unanswered. Another call to the local store, and the rep who sold me the product told me to text the store number to chat with support. Chatting with support told me to call the repair company. When I finally got in touch with the Repair company, they told me they couldn't schedule someone until 3 weeks later. I contacted the parent company of Ashley, DSG, via text to report the poor service. They completely ignored every reported issue with Ashley and deflected with responses pointing to the repair company. Stay away from Ashley Home Store! Please buy local. You at least have people who take ownership of the brand and want to protect their reputation.

Mr. Dwayne Lamb was my salesperson and he was wonderful! He spent a lot of time helping me decide exactly what I wanted in a couch. He was courteous, very professional, and knowledgeable. He let me look around the store to get ideas. When I need more furniture, I will definitely come to Ashley’s and ask for him.

Jeremiah was very helpful on information and making the price work with me.

Waited eight months for my bedroom set and was told it was cancelled when I called to check on it. Then I randomly get a text weeks later asking me to schedule the delivery. We hadn't found anything else so we happily scheduled the delivery. Every last piece was damaged. One broken side table they even tried to patch with wood putty. It wasn't even done well. Unbelievable they would even send that. This is all after we took out all our old furniture and now we have nothing to use. What a bunch of losers. Take your money elsewhere.

Great customer service. Knew exactly what I wanted and was able to quickly show me what I was looking for!

On Friday, November 25, 2022, I purchased a king base, king mattress, Queen base, queen mattress, headboard, queen storage footboard, queen rails, and a three piece sofa. I was quoted one price but it was written up with a totally different price. On Saturday, December 7, 2022, i went back into the store to get the invoice straight with the salesman and the store manager, which is STILL NOT STRAIGHT. On that day, the manager made changes to the invoice and took off the Protection Plan for the most expensive items I purchased and needed. He also added on 2 more I,portent items that the salesman forgot to mention. They also failed to mention there was no return policy just or maybe return.These are the problems I had and are currently experiencing: I was given three different delivery dates and they finally delivered on Saturday, December 17, 2022, a day that I specifically told them I would not be available, because I would not be in town. But I arranged for family member to meet them at the house to deliver the furniture. When they deliver the furniture they did not have the parts to assemble the bed correctly . Boxes of wood pieces were left open blocking the closet and blocking the left side of the bed. Again, still not completed as of today. I made made several phone calls to parts, store manager, salesman, , , ER Ticket Team get parts ordered. I also made a visit to the store to discuss this issue with the salesman. No one has given me any assistance in getting these problems resolved but payments are due on time monthly. So would Recommend Ashley store to anyone? No! Now I asked you if you had this problem with you recommend Ashley to anyone?***************************** *********************************NOTHING FOLLOWS************************

Customer service was excellent. I left satisfied with all my purchases.

Update: Called store for another update and they informed me that the refund processed and they forgot to let me know. Disappointed in the overall experience but glad my issue was resolved. Will upgrade to 2 stars instead of 1. I’ve been waiting weeks for a refund on an issue that was escalated in December. Management and corporate seem not to care about resolving issues concerning customer.

Duane at Flowood Ashley is knowledgeable and provides the perfect amount of help while allowing you to explore the store on your own. Easy, painless process and great selection of furniture and accessories! He and they will take care of you!

Jerrica and Jeremiah were great. They made everything go well. We found what we needed at reasonable rates.

Exceptional customer service

Jeremiah was so helpful with our purchase. He worked with us financially, was patient, and kind! I never once felt pressured into anything. He was able to get me the financing I wanted and answered all questions thoroughly. This was the best service I’ve ever had when it comes to financing a big purchase.

The staff were very friendly and helpful. I’m excited about the sectional I purchased.

Highly recommended!

Catey S was great! Greeted us as we walked in, had the answer to all questions we had and was overall super friendly.

Everything was smooth. Duane Lamb was BEYOND HELPFUL AND PROFESSIONAL!

Stopped by on Jan 31 to look at shelves I had found in Ashley Homestore on line. Was helped by Duane Lamb. He looked up items and was helpful and made a positive impression. I went home, took some measurements of my space and returned the next day. He was not available and was helped by another gentleman, Trent Coleman, (I think). He was helpful, professional and saved me money. I purchased my shelving unit and can not wait for it to arrive with the ‘white glove’ type delivery service.

Our salesman was amazing, very knowledgeable, helpful but not pushy. We had been to four or five furniture stores and he was by far the best. They had a huge showroom that was neat, clean and well organized. Overall an excellent experience, will be shopping here again.

Found what I needed. Trent was great with his service.

This store is very organized, attractively arranged, and well-stocked. My salesman was extremely friendly, efficient, and helpful along with the manager and others that spoke to me as I was checking out. Great experience!

Michael handled my purchase in a professional manner. Even offered me the on-line price I originally search. He is a warm spirited person, a very value addition to the Ashly Team. Shop with Michael for ease & comfort for your next purchase,

Excellent customer service! Knowledgeable. Will definitely be back!

Very helpful and nice staff!

It waz great the salesman really knew what he was doin and I felt really great with his knowledge thx tht guy was great

Very pleasant experience at Ashley today. Corey L. My sales rep was both knowledgeable and efficient in his work without being obtrusive. Will work with him again should I need more furniture.

Katie and Johnny were the absolute BEST! I received the best customer service one could ask for! I appreciate all your help and patience . I will be sending others directly to you guys.

Great experience! Michael was super helpful and patient helping me find a dining table within my budget.

My wife and I purchased a sectional from this store on December 13th and were promised delivery to our house by December 27th…my credit card was charged on the date of purchase but for a week and half never received a confirmation or delivery schedule. Upon calling Ashley for 3 days to speak with Brittany our salesperson I was informed there was no delivery available for the next month…I cancelled my order on December 27 and have yet to get my credit card refunded as of January 13th. Called the customer service number and was put on hold for 30 mins while being investigated. The agent assured me she put the refund through today although Brittany assured me last week it should be refunded any day. I will never give Ashley in Flowood business again. Miskellys in Pearl has been amazing to work with from their salespeople to their delivery guys!

Smooth painless process

Duane was a patient salesperson full of advice. And wanting the right fit for my home.

The customer service was 5 stars. Sales associates were very knowledgeable of furniture brand fabric etc., attentive and patience.

Great experience! Our salesman was knowledgeable. To be honest, the best buying furniture experience ever. The staff was friendly.

Needed a lift chair for my wife. Ashley was the only place that had a chair that fit her. Very easy and fast to deal with. Appreciate the help with affordability. Thank you Ashley.

I had a great experience in my local Ashley store. Customer service was excellent!

My new favorite store!

This store has always been the best my sales man has always treated me with respect and he always find what I’m looking for.

Catey Stegmann was very helpful and courteous to us, she didn't push us, just showed available products we were looking for and went out of her way answering our questions and concerns. We left and visited another vendor, but came back to Ashley to purchase what we wanted because of Product quality and Catey willingness to help.

Salesperson Duane Lamb is incredible!

Bought a coffee table from here 1st issue: Delivery drivers blatantly left a bag of trash in my driveway 2nd issue: Got home and saw that I paid $200 extra for the coffee table vs the one on Ashley's home store website. Tried to call my saleslady multiple times and left a message with the secretary/whoever is answering the calls. Never got a call back... Coffee table is good quality, but you need to work on your customer service and teach your employees to respect customers. Otherwise you should move out of our city.. I am sure a more professional business is eager to take your spot.

Everyone was perlite and very helpful with us on anything we needed.

She was wonderful. Professional. To the point. Got the sale done. No bs. No I need your great uncles cousins blood type. Short, to the point then done. It was too easy. Thank you so much.

Very professional, courteous, and knowledgeable. Allowed to take all the time we needed to make our decisions.

Michael was great. Quick easy and personable. He made the sale.

Wonderful salesperson and sale! I'm so excited for my new living room set! I must edit this review. The payments were not what the salesperson and I agreed on and I'm regretting this deeply. I can't get in contact with them either. Please never buy funiture on credit if you can help it.

Would not recommend this store. The salesman lied about getting back in contact with me after I sent him pictures of damages to my furniture. My furniture was out of the box and not protected on the delivery truck. This has been a nightmare. I have never experienced this with any other furniture store. I was told that someone would call me to come out and look at it. I haven't received a call yet.

Trent was very professional and very patient with us while we walked through the store trying to make a decision. Thank you for excellent service!

My salesman Mr. Lamb was superb.He deserves 5 stars. The store/general manager has a lot to learn about customer service, professionalism, and courtesy. I hadn’t purchased from Ashley in over a year, sadly, today I was reminded why. I think I’m done with this company.

One of the greatest, if not the greatest experiences I’ve had shopping for furniture.

Great service in store and with delivery personnel! However my phone number was entered incorrectly so I never received messages about delivery updates.

Our experience was great had at we were looking for our sales person was very helpful and helped with everything we needed. Wasn't pushy like some places. Keep up good work

I was very impressed with the service and product management service and team was very helpful and very informative. We got just what we wanted at a price we could afford.

My experience with my salesperson Michael was outstanding but however my experience with the salesperson Jeremiah I encountered when I went to pick up my sofa was terrible. Jeremiah was less than helpful and rude.

DO NOT PURCHASE FURNITURE FROM THIS COMPANY OR THE LOCAL STORE. PLEASE BE ADVISED THAT THE SALES PEOPLE WILL TELL YOU EXACTLY WHAT YOU WANT TO HEAR ONLY TO GAIN YOUR TRUST. THEY LIE AND SAY YES YES YES AND YES. *****THERE ARE NO RETURN OR RE-SELECTION OFFERS….. AT ALL. ****THE FURNITURE IS OF THE LOWEST QUALITY AND SHOULDN’T BE ALLOWED TO BE IN BUSINESS. GO TO CONSUMER PROTECTION SERVICES IF YOU HAVE BEEN TAKEN ADVANTAGE OF LIKE SO MANY HAVE IN OUR LOCAL COMMUNITY. PLEASE BE AWARE OF THIS BUSINESS AND THEIR ASSOCIATES. MOST UNPROFESSIONAL-GROUP OF DISHONEST HUMANS SO DESPERATE FOR A DOLLAR THAT THEY WILL SAY ONE THING AND GUARANTEE IT VERBALLY BUT HAVE NO CONCERN ONCE YOU’VE PAID OR FINANCED AND HAVE SIGNED THE DEAL. THE QUALITY OF THE MERCH FALLS BELOW ANY RATING SYSTEMs LOWEST GRADE.

Ashley always advertising something and never has it in stock. I had to pay for shipping after I asked to pick up my item but of course they don't allow pickups had to be shipped.

The sales person was very knowledgeable and efficient.

Dearis provided exemplary service. He was friendly, polite, and courteous. He was knowledgeable and made recommendations that suited our needs. He displayed great patience as we made our final selection.

Trent gave good service. Not pushy, yet informative

Go to the store to look around and then buy online. The employees try to work deals for the store and themselves rather than you. They wanted money down, and I had already done the research and knew I didn’t have to. Even though they were adamant I would even online which just wasn’t true.

Knowledgeable staff. Pretty much knew what I wanted going in, but they were super helpful nonetheless. Really appreciate them informing about the extended warranty as apposed to forcing it on me.

Catey was my sales rep, and her customer service was EXCEPTIONAL!! She made my experience so wonderful! Thanks again Catey!!!

Wow excellent service I love my new Sofa set and really value the services they offered the people and prices are right on time Duane and Jerica Helped me at the Flowood location I will definitely shop there again already picked out furniture for the bedroom!

Brittany was our sales rep. Highly recommend her. She was very knowledgeable and very nice and respectful. She was very helpful.

It was an ok experience. Kind of took longer than it needed to. Couldn’t hardly hear the salesman, as he spoke very low. There were a lot of other sales personnel standing around, so I’m not sure why it took so long to get my info and payment.

Placed an order online 2 wks ago and order still in process. Called s/w Rep*** Ashley is out of stock of the console table in my area... No call No email No text!!!!! ORDER CANCELED❗️

The service was "top-notch". I was in and out in ten minutes. I got exactly what I wanted for much cheaper than I expected!!!

Do not buy the warranty we were promised it covered everything so when we go to file a claim we find out different and the warranty information they give you doesn't explain any benefits we took the salesman's word. Junk furniture junk employees be forewarned.

Sales lady was very friendly. I didn’t know the name of my coffee table that I purchased last year and wanted to get end tables to match. She was very efficient in listening to us as we described it and found the same end tables in a different color. We ordered them and she told us delivery would be sometime next week.

Would NOT recommend this store to anyone. The salesman was friendly but did a very poor job explaining the product and he also lied about the price. Also, My credit was ran twice. I wasn’t aware that my credit would be ran TWICE instead of ONCE until I got ready to sign off on the final paperwork. I guess making a sale was more important than informing the customer.

The employee’s at the Flowood location are incredible! Not only did they help me find the perfect dining set but they went above and beyond & also looked at my floor plan at my apartment to be sure the dining set would fit perfectly! Mr. Lamb was my sales person & he is awesome at his job! I can’t thank him enough!

Mr. Jeremiah and Mr. Cole helped me out tremendously and made my purchase process smooth! They were available to answer each of my question. They made my baby girl dream room a success! Thanks!!

Nice store

Overall a good experience! The sales associate was helpful as well as customer service since I had to reschedule!

Very fast and professional service!

We have been waiting 3 full months for our bedroom furniture to arrive (headboard, footboard, 2 night tables, and chest of drawers). After 3 months, we got the call that our furniture was ready for delivery. We confirm the date and time and then spent that whole day awaiting for our furniture. When the delivery truck arrives, the headboard and footboard are not loaded (apparently this was on back order and we were never notified) and one of the night tables and the chest of drawers had significant and quite obvious damage. Luckily the delivery guys were very honest and straight forward about the damaged items. They told us we could either accept them and do a return/replacement process or just completely refuse them. Considering the extent of the damage, the refused the 2 damaged items. So out of 5 items purchased over 3 months ago, we have 1 item and now have no idea how much longer we are stuck waiting for everything else. I wish the nightmare ended there. My husband went to use the one night table and discovered that the moisture silica pack had been torn open and tiny silica balls were all over the drawers. They even made it into the drawer tracks which took him over an hour to clear. This was the first and now last time we will ever do business with Ashley Furniture.

Tim was professional and knowledgeable about the products offered.

Shopping experience was good. But the quality of what I received falls short. Never again. The delivery people stuffed the pillows for my sofa so it looks nothing like what was in the showroom. It's frumpy and does not sit good. I'll have to take my time and properly stuff them. And considering I don't use the room much I just noticed it looks like my ottoman may have been repaired? Go somewhere else. This is a horrible way to do business.

Very professional crew I worked with. They definitely did listen in what we wanted and how we had it planned out and how we wanted our credit ran told them no more than once and yes we did get approved and got our mattress with them they were very professional. Definitely do love the lady we had for our sales. We definitely can not wait to come back for the living room set. They definitely did deliver our needs and wants. Didn’t just try and push everything at our face.

Delivery guys were courteous and fast but careful. They were in and out. Chest of drawers arrived without any Knicks, that I can note!!

My husband and I received a great experience with a great salesperson in Ashley's Furniture Showroom today and would recommend everyone who needs bedroom furniture to go there for a really good buy. Be sure to ask for Jerica to help you!!!

I'm really not a fan of white or cream sofas I just wanted something more darker and a lighter blue sofa, navy blue sofa is what I'm searching for, but they have nice furniture...

It was a great experience. Kevin was very helpful and made my shopping experience very good. We made a large purchase and are looking forward to the next purchase.

We went and ordered a sectional July 30th, the sales rep seemed super knowledgeable and was like easy peasy we will deliver next week she even gave us her cell in case we ever needed to reach out to her so it seemed like Once our signature was on the paper we couldn’t get a delivery date the next week, but they will text you with delivery days and looks like Aug 10 is open. “They” never texted with delivery dates so I reached out to our sales rep and she got us set up for delivery on the 17th which was yesterday. I did receive a text that morning that delivery was scheduled for that day between 4:30-7:30pm. Since I was flying in from out of town just a little later I had a friend take off work early to be at my house to let the drivers in. We kept checking they status of the order and at 4:45 the app stopped updating on status. At 7:00pm I called the number from the text delivery confirmation and she informed me that something was wrong with the truck so they couldn’t make any deliveries. So I naturally asked will it be tomorrow? And she tells me it will be several weeks!!! I have given way all my furniture I rearranged schedules. I asked if I could just cancel the order and she didn’t care at all was like sure. I asked how will I know the financier will no longer bill me to which she made a very condescending “Mam you financed it you haven’t paid anything yet” I asked if I could speak to a supervisor that I was very unhappy. After a very long wait she tells me the supervisor was busy and will call me back. Never received a call back. So text the original sales rep that I was unhappy cousin she help. She said she would get with her manager and absolutely fix it in the morning. At 8:30am I text to remind her bc I know people get busy. It’s 3Pm and haven’t heard anything. We have called the numbers and keep getting “we will have a supervisor call you” This has been a nightmare of an experience. This was my very first attempt at buying furniture and feel like I’ve been burned very badly. I would recommend before every buying furniture or anything but to always read reviews of actual satisfied customers. I did it after the fact and after wading reviews I can see this company has a long track record of poor customer service and no integrity.

EDIT: i have been waiting on a 10% discount for a month and a half. They apparently refunded my card that i ask them not to because i do not have that bank account anymore. They said they were sending a check and that never happened. Me and my husband spent a lot of money in the store (November 2021)and were told our furniture would be in around March-April and they would hold it for us until July, when we moved. Well here we are in August and still missing furniture (our bedroom set). Jerrica has not communicated with us at all about our order, every time we go in the store for an update, someone else has to help us. They said they would have Jerrica call us, and 3 weeks later we still have not received a phone call and they are now saying the rest of our stuff will be here November 22nd 2022. That is over a year after we placed our ordered. Do business with Miskelleys instead of Ashley. This has been a terrible experience.

Tim took great care in helping me! He explained everything to me, in detail, about my purchase all the way through the financing. I will definitely purchase more from him!

We bought a TV stand. Upon delivery the drivers pointed out that it wasn't put together properly, so we sent it back for correction. It was redelivered one week later. On the surface it looked OK but we soon noticed misaligned parts. I managed to reset the pieces myself. At the same time we purchased a bedroom set. We were given a delivery confirmation, but I saw a piece was missing from the order. When I used their chat service to ask about this they said the delivery was cancelled. They claimed they left a voice mail, but they didn't. We went back to the store for help. They promised to deliver the set, minus the missing piece which would arrive later. Today we found out that they are only going to deliver the missing piece, the rest will arrive later. Tried chat again and asked if I could cancel the order. They said no, it's on it's way, and CUT ME OFF! They have items in the stores, but nothing to deliver. Please spend your money elsewhere.

Brittany Howell greeted us and was very pleasant to work with. She wasn’t pushy and gave us space to look at several pieces. She seemed very informative which ultimately led us to purchasing our new sectional with her rather than returning to Miskellys where I believe the same sectional was a tad less expensive. Update: everything was going well up until we signed the contract, then things went down hill. The delivery team never contacted me to set up delivery as Brittany said they would. I had to reach out to Brittany 2 more times to get that handled. I had a delivery date set up and gave away all my furniture to prepare for delivery. On delivery day we received a text that our sectional was out for delivery between 4:30-7:30pm. We stopped receiving updates on status at 4:45pm. At 7:00pm I called the number and was informed there was a trouble with the truck and the delivery would not happen that day. When I asked what happens now does it come tomorrow instead? I was told they can’t get to me for another 2 weeks. Attempted multiple multiple multiple times to reach managers and supervisors to alert them of our dissatisfaction. Was verbally told several times we could have additional $100 or more off the cost, managers and supervisors really terrible about actually returning calls I don’t think we ever actually got to speak to a manager. In the end we couldn’t trust their integrity or work ethic so we cancelled the order and bought the same couch from a competitor for a lower cost and could get the couch in 2 days as opposed to the month of waiting and perhaps you may or may not ever receive the sectional.

Ms. Dominique is amazing! She explained to me exactly how the system worked as far as filling our order and delivering it. She never told me what I wanted to hear just to make a deal. She was honest and looked to make sure every single piece I wanted was in stock before giving me a delivery date. She explained to me that if there was some items that were not in stock that she couldn’t schedule me for delivery and it was possible it could be prolonged. We drove all the way from SWLA to get this furniture and she walked me through the whole process from paying for it while being long distance away to delivery at my daughter’s home in MS where we picked it up. Due to so many of us losing our homes from Hurricanes Laura and Delta it is incredibly hard to get furniture bc many are ordering around the same time. Thank you again Ms. Dominique for all that you’ve done to help us!!

Perfect service, very friendly staff from start to finish, and store looked amazing

I received a message saying I will receive my 8 chairs to my dinner table..the day of delivery I only received 4..so why send a message which I confirmed to receive all chairs but only received 4...yes im highly upset after waiting almost a yr now..for you all not to be honest about my delivery.

Corey was really helpful! He greeted me at the door and even during a rush hour, he made sure to make me a priority and worked to make sure my needs/wants were met!

So my family and I recently moved into our first home. Before we moved we ordered furniture from Ashley back in April and it is now july. Our furniture has been delayed for more than 3 months now. So day before delivery, I was notified that once again our dining table will be delayed, AGAIN. Still don’t know when they will deliver it. When our furniture partially arrived the next day, the movers did not want to put the couch in the required room as it was too tight. Didn’t want to take it apart and put in the room as they are supposed to if possible. We literally had to bribe them to at least try to do their job. They gave a low effort try then said wouldn’t work, so we had to return our couch. They even tried to blame the in-store employees that they do not know what they are talking about and have no idea how to put together/take apart furniture and are just trying to make a sale. Super unprofessional in my opinion but It is what it is I guess. Then our white ottoman that matches our white couch was dirty because the movers did not think to wrap it to protect it from dust in the moving van and when we notified them, one worker gave a nasty look of irritation and bother. I was irritated and disappointed with the condition of all the furniture and I was not being rude and having an attitude like this man. Poor customer service. We even gave them cold waters to help with their job as it was a hot day too so for the poor attitude still being given and blaming other employees just shows major lack of professionalism by this company. Lastly, we received our dining room chairs and bench for our still delayed table and over half of them are wobbly from uneven legs and damaged from handling. We are literally spending thousands of dollars for good furniture for our home. Not damaged/dirty furniture and no effort from the movers. Take my advice and warning, save yourself from a headache and go somewhere else!!!

Jerrica was the nicest sales person! She welcomed me and helped me find my way and answered all my questions. She allowed my husband and 3 rambunctious girls into the store to test out couches. She helped us with financing. Jerrica is the best! Definitely shop here.

Great customer service!! Associates were helpful. Ask for Mrs. Jerrica Seward, she was nice, sweet, patient, & very helpful!!

Very friendly manager Johnny and was very knowledgeable.

Jerrica is amazing and so friendly and nice!! I went back 3 times to look at this one couch and finally decided to purchase it and she was so helpful! It was quick, easy, painless, and she even gave me an extra 15% off my furniture!! Couldn’t recommend Ashley’s in Flowood or Jerrica more!!

Salesman was knowledgeable and patient

Great experience. Salesperson was very helpful & friendly. Would definitely recommend.

Delivery continues to be pushed back due to a supply and demand issue. Furniture was paid for months ago and promised delivery in June. Still waiting.

Talk about a great experience!! I absolutely love the furniture I purchased!!! The installation team treated me so well and respected all my wishes! Ashley furniture is the best! If your looking for professional installation of furniture Ashley is the one!

I purchased a table and it took 3 months to receive. I was not upset at all with the time it took to get the table as I know many things are hard to find during this time. Here is my problem; the delivery team brought the table and was missing main parts to assemble it. They also were not given all of the chairs. They had to come back the next day to assemble the table. Then while they were assembling it, they had no idea how to put the middle leaf in and damaged the table. Three chairs had cracks in the legs. I was told it was no issue that a technician would come out and fix the problem or order me a new table. The technician was scheduled and the day before he cancelled. We scheduled a second appointment for July 5th. I received a call stating they would be earlier than expected and would be here the week of July 4th. We cancelled vacation plans so we could be home for the technician. I received a call on Friday (July1st) that he would be here between 8:30-10:30. It is now July 2nd (Saturday) when this man is supposed to be at my home. I get a call at 9:00 that he WILL NOT be coming a second time now. I am beyond furious. I have a table that separates every time we try to sit down or simply wipe it off. DO NOT PURCHASE FROM THIS COMPANY!!!!! I will be calling Monday for them to come get this table and give me a full refund. If I could rate lower than a 1 star, I would!

The service started off horrible! I was not greeted went entering the store and I walked around for at least 25 minutes without any assistance. I had to go to the front desk to ask for assistance.

I purchased 3 bookshelves on July 5, 2021 and today is June 29, 2022 and I still have not received all of my items yet. The first item, which was a large bookshelf, was delivered in March 2022. Then they told me that the rest of my order will be here sometime in May 2022, so I waited until May 2022 and when they delivered me the other 2 bookshelves one was slightly scratched and the other completely fell apart before they could get it off the truck. So I refused them 1 of the bookshelves and I notified the shipping department over delivery to see when they could redeliver the rest of my order. I asked the Representative if you guys are going to try to fix the bookshelf , if so I don't want it. I 'll just get my money back but the Rep assured me that I will be getting a new bookshelf not the old one that was falling apart. Since May 2022, they have tried to deliver me that same broken bookshelf for the third time as of today. What makes this whole situation so bad is I've been waiting right at a year for these bookshelves and they keep trying to deliver me this same broken bookshelf. This is very poor customer service and I will no longer be a customer of Ashley. Yes, I understand that I'm just 1 customer but if this is how your Company does their customer I'm pretty sure I want to be the only person to give Ashley that 1 * that Ashley so rightfully deserves. I want all of my money back (End of Story).

We purchased a bedroom suit from this store in February. 4 of the 5 pieces were delivered in May when we weren’t even at home. The Mirror still hasn’t arrived as of June 27. Three of the pieces arrived damaged and we still haven’t seen the replacement pieces nor a repair person. Calling the Ashley call center is frustrating because I usually can’t get through to talk to a person. This is the WORST retail purchasing experience I have ever had and I am 62 years old. I would recommend buying your furniture anywhere else except Ashley.

Duane was amazing 🤩. He was very thorough and extremely knowledgeable about the posturepedic mattress and I can’t wait for mine to be delivered.

Great prices, & customer service. Dominique didn't stop until we were satisfied with our purchase and our price range limit. She got with Katie, and the price was right!... Thank you so much, we will definitely shop there again.

Corey was very knowledgeable about our mattress purchase. He listened to our needs and offered various options. He took time to thoroughly explain the brands and features. We were satisfied with our purchase after years of buying the mattresses. Thank you.

Dominique and Cory both are the best!!! They teamed up and gave us even refreshing we needed and wanted. Thank you Dominique and Cory! Top tier sales associates right here!

This place tried to rip me off! They added some 1100$ protection plan that wasn't discussed. Tried to sneak it in the final bill along with 500$ delivery charge. CROOKS !!!! BEWARE!

Found what I needed within 5 min and was out of the store within 20 min. The furniture within the store and staff are equally attractive. Win, win.

Both, Kevin Armstrong and Jeremiah Mullins-Wilson were great. They took the time to explain each items of our purchase and the cost associated with them. They took us around the store as need to show us the many options that was available to us. This was time we'll spent. Great job guys.

Trent was knowledgeable and very attentive of our needs.

Corey, I'm so thankful for your service. He was superb and very patient. I know my God-daughter appreciate you as well. Customer service was outstanding!

My experience at Ashley’s furniture in Flowood MS. was outstanding. I received great customer service from everyone when I first walked in the door. Trent Coleman was great help to me and my family and helped us in all the things we needed! I will come again!

Our salesman was the best

Thanks to the guys out at Ashley today! Got me in and out quick for my single mattress for day bed on my porch! Thanks for the seamless transaction.

Kevin Armstrong was pleasant, caring, and helpful during my visit. He helped me choose the best, most comfortable mattress for my new apartment!

Trent was an absolutely wonderful salesman and I so recommend him to anyone looking to purchase

My experience at Ashley's was very friendly I enjoy the salesman that work ed with me he tried to get me the best possible deal that he could.

Great service and great products. Jeremiah and Kevin were patient and helpful.

Wanted and secured own financing. Tried to spend 10k. Never returned call. Felt like I was begging someone to take my my money. Imagine that.

The sales rep and Manager were great to work with in store. I was able to test out the products that I wanted to review and make my purchase with no pressure. I recommend the store and my sales rep Trent.

The product I purchased was delivered damaged, only half put together and part left outside because the delivery people did not have the correct tools with them. It has been 3 weeks since we received the damaged / broken product and still have not received a replacement. It’s impossible to get anyone in a position of authority who can actually help.

Extremely disappointed for the amount of money to not offer delivery but they were nice enough to watch me do 95% of the work loading it. Repeat business must not be a goal.

Employees were very courteous and helpful and I was happy with my selection.

We were immediately greeted and assisted by Jeremiah. The selection was amazing and the customer service was stellar. We will definitely return for more pieces soon!

Great service ‼️‼️‼️

Jerrica was extremely kind, helpful and professional. We will be returning for any further purchases!

Jimmy did a great job!

Ashley Furniture has nice customer service, and they will go above ,and beyond for their customers. I highly recommend Ashley Furniture Store to everyone who’s looking to buy furniture for their home. Once again thank you very much for the great customer service and management. I will be doing more business in the future with you’ll.

Really appreciative of customer rep Latoi! She told me when my furniture would arrive and offered to update me if it changed. She's the epitome of customer care.

Clean and professionally staffed.

Today I went to Ashley’s to buy some items and my sales Rep was Jimmy and he was awesome and patient and if I added something or took away he was fine with it and that I do appreciate..I definitely will be shopping with Mr. Jimmy again. Thanks!

The sales lady I worked with was absolutely amazing. Her personality is wonderful, and she helped me get some things I really needed! * Editing this since I bought my furniture in May, and my experience has been awful, to say the least. I ordered a couch and dresser in the store with the sales rep. When I was ready to receive the furniture, it took about 3 weeks for me to get on the delivery list. Yeah, that is fine. I sympathize with the backorder situations with lots of places due to supply chain issues... June comes, I get notified by the saleslady that the couch and dresser will be delivered. Couch comes in, no dresser. I called the customer service people, and they say I need to schedule delivery. Another three weeks. Comes in damaged and misaligned with a chip of wood missing. I called them again, schedule redelivery. About two months later, another one shows up on the truck at my apt (2 hours early, thank god I was home or they would have scheduled it out another 3 weeks) and THIS ONE is damaged too. Drives are huffy with me as I explain I do not want them to take the other damaged one just to replace it with another damaged one. They haul it back onto the truck, and I call the number again to see what needs to be done. Someone in the store says they can give me $500 back for all of the headache... It is not HER fault, it is just the quality of the furniture that is awful... I don't mind waiting a while for something well worth the money, but this was not the case. I will not be buying from this store again or probably any other Ashley store. Never had these issues with their competitors. I would strongly caution others. I found an entire forum made of recent Ashley Furniture customers who did not have good things to say.... "Ashley Furniture Review'' search on google and click on Site Jabber. The reviews of the company as a whole speak for themselves.

Great experience. Fast service. Had looked online and went in the store to see and feel the furniture. Mr. Coleman was very efficient and helpful. I plan on going back.

My experience was great in-store. The sales rep was very honest and polite without being pushy to give me time to browse. She checked in every so often to ensure I was comfortable and I appreciated that. She provided different options once I found what I liked and allowed me to make the decision on purchasing. Now, we shall see if the delivery date is upheld and how set-up goes.

When we came to this place we were immediately greeted. We were asked what we were looking for and Catey so patiently assisted us in finding what we wanted. Thanks so much! The only disappointment was that our furniture could take 2 to 3 months to be delivered. Hopefully it won't be that long. Thanks Catey, for being so kind and patient. We appreciate your help. From the crazy couple that could hardly agree on anything- Dan and Cristal Woodard

Cancelled our order. They have charged the credit card and not corrected it yet . So will be contacting better business Bureau. Have already spoke to store employee she said we may have to pay a cancellation. Fee still no resolution how do you contact corporate to put in formal complaint?

Very helpful to pick out the best chairs for my parents. They were delivered in 3 days from Memphis and Hattiesburg

Jimmy was very nice her explained everything to me. He did not Hoover over me while shopping. He an the manager had my best interest at heart. I enjoyed my shopping experience.

Mr Coleman is agreat sales person he really got what I need at the home store. Thanks

I recently purchased some bar stools. the wrong size came in and then told me I had to wait a month for the right ones. today they called and said they did not have them. I asked for a refund.. THEY TOLD ME IT WOULD TAKE UP TO 6 WEEKS TO GET MY MONEY BACK. and that's not even the worst part.. they don't get it going to get a refund UNTIL THEY PICK UP THE CHAIRS... so I'm left with NO chairs and THEY KEEP my money for more weeks. these freaking massive boxes are just sitting in my home for a month NOW while waiting on my new, RIGHT chairs that I WILL NOT GET., this place is a scam. this is fraud and has to be illegal

Catey was fantastic and very helpful today. My first visit was with jeremiah and he was awesome. He was super helpful and attentive and made my second trip to buy easier.

Everyone was very friendly and ready to help us in anyway we needed. Corey helped us to buy exactly what we wanted while staying within our price range! I recommend this store to anyone looking for great furniture at affordable prices! Awesome customer service!

Super nice staff. Everything was smooth and had no complaints.

Tiffany was the associate that help me got my bed set. She was so awesome, she broke down everything to me, she was had an awesome sense of humor, she was also very quick. I will definitely be back to see her.

If they say that your furniture will be delivered on this day a month after you purchasd the items and never bother to call to let you know that it will be another month for your furniture. This was the first, but will be the last time that I will do any business with Ashley Stores.

I had a pleasant experience at Ashley Store. Both salesman and manager were very helpful in my home furnishings needs. They all went out of their way to ensure I got the best for my money. I was certainly impressed with their showroom floor. I’m so excited and anxiously await for the remaining pieces to arrive. COVID has caused delays. I would definitely recommend Ashley for any of your home furnishings decor.

I had a horrific experience with Ashley home store I will never ever purchase anything from this company again they damaged my furniture and they have given me a run around since the day I walked in that store my experience was so awful people are in disbelief when I tell them how I have been mistreated and gaslighted From Jerrika the sales person all the way up to management these people are so unprofessional and has no business in this line of work I would not recommend anyone to purchase anything from Ashley home store in Flowood

Ashley offers outstanding service and fabulous furniture. I found exactly what l needed. And the salesman, Corey L. was amazing!

The guy Trent at ASHLEY HOMESTORE WAS A GREAT HELP HE thanks much for your help and our furniture

Great selection and found just what we wanted. The staff were very helpful.

Had a great experience with the salesperson it was very friendly and helpful and had great expertise and being a Salesman

My experience was great. I was promptly greeted upon entering this store & was well taken care of throughout my visit. Trent was very knowledgeable & attentive while helping me with my purchase.

Fast and professional

My salesperson Joe was very attentive to my needs. I made my selections and purchase within a hour. Fast service is very important to me. Now I'm just waiting for delivery! So excited!!!!

I went today and purchased my very first bedroom suite and a couch and love seat! I had a wonderful experience with jerrica Seward! She helped me with all my needs and answered all my questions! She was a joy to have to help me through this experience! I recommend setting up an appointment with her if you plan on buying furniture! Her spirit is so wonderful and contagious! I just love her!

Absolute amazing service ! Very easy and quick experience!

The service was great and it was a overall good experience

We have now purchased our couch and our bed from Ashley HoneStore! This store beat all other local prices and we will be back! They were very professional and kind!

Ashley Furniture has very good quality furniture. However, We had a very bad experience at Ashley home store and later found that so many other people did as well. They will give you false delivery information just to get your order. The salesperson told us that our dining table and sofa was in stock and just our recliner was not in stock. On Oct 31, 2021 We paid for all of it (knowing that if we paid up front it was ours and they would hold it) and we told him we would call in a couple weeks to have it shipped because we were moving. Weeks later we call to have our merchandise shipped and they said it was not in stock and would be available in a couple weeks but could not give exact date. Look at the exact merchandise online and it said not available until April. Needless to say we cancelled and got our money back and took our business elsewhere. Very disappointed with customer service and how they handled the entire order.

No hassle what so ever. We were able to look and decide on what we were interested in. Our sales rep was very knowledgeable on the products and gave good insight on availability. I will definitely go back in the future.

Very impressed. Sales representative did a great job. I will be back.

I just purchased a sofa big chair and ottoman and got a great deal. Great service

I went today and had the pleasure of working with Jerrica! She was absolutely wonderful. She answered any question I had- will definitely be going back because of her!!

We were greeted quickly and told about the specials. The salesperson let us browse freely, checking in occasionally but not pressuring. When we were ready, the checkout process was quick and easy. Can't wait to get our new bed!

I was very pleased with Mr Timothy Mott. He was very nice and patient. He made a hard decision for me look easy. I will definitely look for him to help with my next purchase. I'm very happy with my purchase

The sales representative, Jimmy, and sales manager, Johnny, we’re very helpful and informative. The manger went over and beyond to ensure my happiness. Both of them patiently addressed my questions and concerns. I appreciate the platinum customer service and will most definitely encourage my friends and family to patronize this location and store.

Great experience today with Tiffany! From beginning to the end she made the process very simple. Also thanks to Johnny who helped me out as well!

Absolutely horrible experience. We were told it would take 2 months for our furniture to arrive and it took 3. We had a confirmed delivery time today for 1-4 PM. The delivery drivers showed up an hour and twenty minutes early and said we weren’t home and left. Of course we weren’t home! We both work for a living and can’t just take off work to wait on furniture. My husband was home from 1-4 but they never came back during this time. We went to the store and we were told it would take 2-4 weeks to receive a refund. Here we are, 3 months later, -$1,000 and no furniture. Just go to Miskelly or D. Noblin. We had great experiences there.

Awesome experience!! Everyone was great and so willing to help in anyway without pressuring you to buy.

Incredible experience. Very professional, very courteous, and I plan to do much more business with this great organization. Prices were reasonable in comparison to today’s furniture market.

I went into Ashley Furniture looking for a TV stand and left with a whole “furniture cart” of deals! My amazing sales expert (because she totally an expert) Tiffany Brown helped me to get the best prices on the furniture I needed. She was very patient, kind, courteous, and super nice! Her personality made me and my kiddos feel no pressure to buy and right at home in the store. Matter of fact, after she sold us on our sectional sofa, my kids comfortably camped out there for the rest of the shopping experience. Again I went in to “look” at TV stands but Tiffany’s impeccable gift of sales took me right over to the buyer’s side! I’m very grateful to have been blessed by her kindness! Thanks Tiffany, her manager, and Johnny too! They all were very helpful during my supposed “TV Stand-looking” shopping experience! Lol! I came for a TV Stand and left with a new living room! 🤣 Thanks Tiffany at Ashley Home Store in Flowood!

They were very patient and helpful with my choice today. Ask for Hessikia. He’s very nice.

I PURCHASED A SMALL TABLE AND THE SKU NUMBER WAS WRONG SO THEY HAD TO DO A LITTLE WORK TO CORRECT EVERYTHING AND TRIED TO REFUND ME THE DIFFERENCE BUT WEREN'T ABLE TO SO WILL BE SENDING ME A CHECK. MY OVERALL EXPERIENCE WAS GOOD.

I would definitely recommend Ashley Homestore to friends and family. Great customer by Jeremiah Mullins Wilson! He was very knowledgeable and helpful.

UPDATE: After texting them as requested below, I was given an apology and that was it. My review stands. I will not shop there again and will not recommend them. I purchased a sofa on October 17. It was advertised as in stock & ready for immediate delivery. Once I purchased it, I was told it was in a warehouse in Memphis, TN & would be delivered in October 26. Now, I am told it will be not be available for 4-6 weeks. If I had been told this up front, I would not have made the purchase. I feel like I was misled. And, guess what, there is no customer service number other than the store from which I purchased the sofa. I have never cared for Ashley furniture and wish I had stayed out of their store. I do not recommend!

Worst customer service EVER! 1st visit--I started this terrible journey the beginning of August..purchased two pieces. 2nd visit, I returned to purchase another piece a week later. When I contacted the store regarding making a revision to my order, I was told that my salesperson no longer worked there so I had to return to the store to speak to a manager. Went to the store, and was told a manager was not available and I should call before I came to be sure a manager would be in for the day. 3rd trip-- I made to the store I was approached by a salesperson whom I explained the situation to since the manager was busy at the time so said the salesperson. The rude and non-helpful dialogue from the salesperson finally ended with a manager speaking to me only because the salesperson went to the manager and asked if the manager could help me because she was about to go on break. The manager made the revision I requested but without acknowledging the terrible customer service of the salesperson. 4th trip-- the salesperson never returned calls concerning status and could not reach anyone in the store. And the automated system constantly said, no updates, please check back in 4 to 6 weeka. After multiple, delayed shipping dates and 2 months later I finally received a notification that one of my pieces would ship Tues between 2-5. The delivery person called at 3:30 saying that he was 10 minutes out. I asked if he could give me an additional 5 minutes he said, No. I pleaded with him as I had been waiting since August to receive my order. He told me that I should have been home waiting on him. According to the distribution center, he updated his log saying that he could not get in residence because no one was home. He fabricated this as I had gotten someone to go to my residence in my absence once he said he could not wait 5 minutes. The delivery was never attempted. He lied. And I was then told my delivery would be another week out. I have never encountered such terrible customer service! This place is the WORST!!! Update: 1 week later still waiting on my order. I call to confirm delivery status and was told that my order was rescheduled AGAIN....no call, no text, no email. I will NEVER spend another penny at this travesty of a store again. My furniture Oh and the "1-800" supervisors are a joke. Jesus', "Supervisor on floor from guest response team was short, dismissive and extremely condescending."

I’m sorry, but the delivery time is ridiculous. We ordered a couch on Labor Day and was told it would be delivered by end of September, then October 21, and now October 26. No one said anything. This is absolutely ridiculous

The customer service received was awesome…very professional & courteous. Johnny & the other assistant were very knowledgeable & helpful. Look forward to continually patronizing this store.

I was very pleased with the service I received today. I would like to thank Jeremiah Mullins-Wilson for helping me with my furniture selection.

Jerica was an excellent salesman! From the time we walked in the door until we left she was available to answer any and all questions and she made shopping fun! This store was more welcoming and helpful than any other furniture store in our area. Will definitely be a returning customer!

Trent helps me with my orders every time I make a purchase. He’s the best!

GREAT customer service!! I wanted to buy a sectional before a sale ended and the manager Catey came in on her day off to help me! Friendly and reliable! I will definitely continue to go to Ashley’s for my furniture needs!! :)

Catey was amazing and was very knowledgeable, she answered any and all questions we had. We had such a great experience and the deals were hard to beat! We will be coming back in the future.

Brittany Howell helped me today. She was welcoming and super helpful. She found in stock box springs and scheduled my delivery for the soonest available day. She was absolutely wonderful, and made my experience simple and enjoyable.

Ask for Peyton - super knowledgeable and very polite. You won’t be disappointed - tell him Joy sent you!

Katie made this experience bomb! Made us feel like we were the only customers in the store and spent hours with us. Will definitely be coming back when I get my own place one day!

I wish I could give a zero, Ashley furniture is holding my order for a year and 4 months and at the same time I’m being billed for furnitures that haven’t been delivered. I would never recommend this store to people the service is just bad, I have been sleeping on my mattress for a year and 4 months, and they expect me to keep making payments, My son is steel sleeping in my room coz the furniture for his room haven’t been delivered. It’s way past Covid excuses Ashley’s, it’ even 1YEAR AND 4 MONTHS WHERE ARE MY ORDERS? I’m not making no more payments and I want my money back period

Tiffany was amazing! She listened to what wanted and took me right to bedroom set that met my needs. I will definitely be coming back.

My wife bought a desk that was supposed to be 60” the space we had was 62” with the baseboard removed (nook) so we ordered it. We put it together and it is 63”. It will not fit. Ashley is saying we have to pay for return shipping. Their product is not what we thought we were getting. DO NOT TRUST ASHLEY. We were going to exchange for another smaller desk but after this experience they will never get any of our business again.

Very helpful (great customer service). Got us exactly what we wanted

Good morning , my experience here was ok they worked a really good deal but very high interest

The salespersons are friendly and attentive. They try to accommodate to meet your needs. They take time to explain their product and before you know it you are making a purchase. The furniture is of good quality. The delivery to your home needs to be worked on. My experience with the delivery service was not good.

2023 UPDATE 1 star for quality. Bed center support broke and 2 slats snapped when ONE adult was on bed. Some furniture does not last more than 2.5 years. Buyer beware. Will not continue to purchase this brand. Frustrating experience that had highs and lows. 5 of 5 for experience in store. 1 of 5 for delivery. 3.5 or 4 of 5 for quality Ordered mattress and bedroom set together. Mattress arrived in a separate delivery when we had specifically asked them to be delivered together. (Upgraded in size so we did not have a bed to put the mattress on) The bed frame was the only item out of stock. Called the customer service and was told the bed would be in stock 25 days later. I had to follow up bc I did not hear from them. When the bed frame was available the nightstands were no longer in stock- I was told they would be in stock 2 weeks later. They split the delivery upon request and delivered what was in stock. After 2 weeks I didn't hear from them so I followed up. The nightstands were no longer in stock and would be another month- another followup and another 2 weeks. We were verbally told they would waive the delivery fee because of the mattress and that never happened. During delivery the wall was dinged and the floorboard was put on upside-down. One nightstand drawer is extremely stiff and does not open easily or smoothly. Love the look and style except the nightstand with the stiff drawer.

Great customer service! Glad I didn’t take the poor reviews into consideration. Jeremiah helped me… very patient and considerate.

Tiffany Brown is the best sail person I have ever dealt with.

Catey is the best! She’s was so patient with us getting furniture for our first home. She even looks like Ellen, which is a plus!

High prices nice people working there

Tiffany was very helpful and easy to work with when buying a new mattress today! I would recommend the Flowood Ashley store!

This is is worse company i have ever dealt with in my life. I ordered and paid for my furniture the first week of March. Here it is the first week of September and i still don’t have all of my furniture!!!! The frustration and stress of dealing with this company have been an absolute nightmare. No one has money to just waste!! I have called a left innumerable messages for management. I have called corporate and left messages and complain with them since April. They have consistently wasted my time (i had to take off 3 separate occasions for them to bring the wrong 😑 furniture EVERY single time!!!!!! And no one ☝️ wants to be accountable for their errors!!! My son has been waiting on his been since March and been sleeping on the sofa since!!!! This is unprofessional on so many levels. They order the wrong thing over and over and over. And weeks take months. And still no furniture. The only thing they have done ✅ consistently is get things wrong!! I am disappointed, frustrated, stressed, and is unnecessary foolishness. This company is just a joke and take your money. Never have i dealt with such a thing. But y’all have my money tho!!!

Nice selection of furniture to choose from. The salespeople were helpful and knowledgeable without being intrusive by constantly trying to sell to us.

Jerrica helped us and she was absolutely fantastic! She introduced herself to us when we arrived, but then gave us plenty of time to browse alone. She was right there when we were ready to purchase our couch and made the process painless! The store was clean, had a big stock, and I feel like their prices are super reasonable! We'll definitely shop there again!!

I went in just to look for some new furniture and I wasn't planning on buying anything!! Just looking! I met a nice sales lady and she informed me about all the sales that they had. I always try and buy Ashley furniture because they make nice quality affordable furniture. To make a long story short.... The sales lady made me a offer I couldn't refuse and I bought a lot of stuff!!

Jerrica is the best! Go see her if you are shopping here. They have a great selection and great deals.

Brittany was wonderfully super helpful. Made the process quick and easy! We will be back!

REVISION: 03/01/2022 FROM 5 stars to 1 STAR. My original review was at the time of purchase 6 months ago. I never received 75% of my furniture, nor a full refund, and communication was nonexistent. I was told that the managers were on vacation, had a day off, and yes... in the bathroom on over a dozen attempts. I drove 2 hours to the store & they would not help me with delivery or refund. Noone would answer my calls nor return them. The furniture kept being pushed back, and no one would communicate with me. I was not negative to anyone, but my polite efforts got me nowhere. They would not refund my money until I threatened to report them for fraud to the State of MS. (I spent over $7,000 in 2 orders so this was not a small purchase.) At that point they refunded part of my money, and they claimed that rugs, shipping, and one other item came from a different department, and I was never refunded. I finally reported a fraud charge with my bank to make me whole for what I never received in furniture or money back. People work too hard to be ripped off for any amount of money and I would encourage anyone who has been scammed by a business to report it to the Mississippi District Attorney division of Consumer Protection. Oh, the pieces of furniture that were delivered, were left in a box at my garage door. Nothing was unboxed, let alone assembled & trash removed as described in Ashley Furniture's "white glove" delivery policy.

Great people, great prices, and great experience. Will be back

My initial experience went well. Jeremiah was a great help and got me and in and out pretty quickly with a purchased couch. Hopefully delivered won’t take long and ruin this.

Nice and friendly staff 👍🏽

I called in and spoke with Catey about a mattress I needed on the day of and they were able to sale me the last one that they had in the store. She was such an amazing help and made sure she explained everything thoroughly to make sure I knew exactly what I was paying for. I would definitely purchase from here again in the future!

Products are CHEAP! We told the saleswoman we wanted the sleeper sofa, while she didn’t charge us for it, we didn’t realize that until they delivered a regular sofa. The two recliners came in broken, one is on its second repair claim, the other it’s first. Sure you get what you pay for but since they’re not but a slight percentage cheaper than other brands, I personally expect more. If I had the money I’d dump these on the front door step at the place to show them what one of their more expensive sets look like in 6 months. Then go buy from a company that actually cares about the quality of their products.

Ordered a table and chairs a couple months back. Furniture had to be shipped in. Delivery date came and went with no furniture or explanation why it was not delivered. We reached out to them. Was told they would look into it. A week and half later and still don’t know anything. Melody

Great customer service

I was helped by Trent, who did a great job in letting me look around to find what I was looking for. I went straight to my bed and he helped me pick out the pieces that I wanted and.on point with great customer service. Way to go Trent! Ashley Homestead has a customer for life.

Not satisfied with this store. The store associates were really friendly, and I made certain that they were notified of how soon I needed my furniture. I was told three separate delivery dates that were not originally what I was told in store. I know that covid has delayed the delivery of things but a little transparency would have eliminated the headache of dealing with this company.

I enjoyed visiting the Ashley Home Store in Flowood, Ms. The sales person was very friendly and helpful and with his assistance I made a purchase of a dining set. I love the quality of the furniture and the efficiency of the staff at Ashley’s! I have been a customer since 2013 beginning at the Hattiesburg store.

Ashley furniture returns or cancelled order store. Most items looked like new at 1/2 price of retail store.

Good stuff, although not returnable

My experience with Ashley Home Store was wonderful my S.A.(JERRIKA) was absolutely perfect she was very attentive and treated me with respect her customer service skills are superb

I would most definitely recommend Ashley HomeStore& Outlet to Friend’s and family. They have beautiful furniture and I am always treated with concern and respect from the employees. I love Ashley’s.

My sales rep James Holmes was extremely patient with me considering all the issues I brought with me in regards to trying to get my order finalized. Never have I ever encountered a situation where a store and their website were not on the same page when it comes to customer service, products, prices, knowledge of promos as well as product availability. In the past 4 days since first starting this adventure I have been given some many conflicting answers concerning my order. And at the end of it all Mr. James Holmes did everything he could do to ensure customer satisfaction. Also don’t want to leave out Mrs. Tina Sales Coordinator who essentially had to approve and apply the discounts. So as for the Ashley Homestore in Flowood, MS I give y’all 5 stars. As for the website and online customer service y’all need to be cross trained and retrained. Maybe even go work a store for a week or two to get a better understanding of how the stores operate. So that they can better assist customers.

We came in knowing what we wanted and Robin was helpful without pushing us to make a decision.

My experience with this store was awful. And the worst part is that they showed no remorse for THEIR mistake. Also the furniture is overpriced and the pricing isn’t consistent either. One minute they tell you the price in the store then they say they can price match with the price online then they deduct all these random percentages. Just all around shady. Cut your losses and go to Miskelly. I got the same amount furniture at a fraction of the cost. Amazing quality and it was delivered on time!

Excellent customer service and patience!

They didn't have any of the furniture I was looking for

The staff was very welcoming. Walking in, I was unsure of what I wanted but Jerrica was able to help guide me in deciding the best option for me while making sure I get the most out of my money. She really encouraged me in considering financing my purchase. I applaud her for the time and effort she puts into her work.

Great customer service and so glad I could get what I wanted in my price range.

Had a great experience! Good selection, great deal that beat discount stores and less hassle. Great customer service experience as well!

The sales lady Tiffany was awesome and the delivery guys was great and I didn’t have to wait months to get my furniture that was awesome as well..

Tiffany and Catey Had the BEST customer service skills I have experienced in a while, very helpful, very polite, very friendly made the experience wonderful😊 Thanks for doing your job and making me happy ⭐⭐⭐⭐⭐

Salesperson was very helpful will be returning

Friendly and courteous team. Very thorough.

Raven Pratt made my experience great when I was furnishing my whole house and helped me save money

Nice

Found exactly what I wanted and Theodore and Ross were courteous and professional. Will post pictures when product arrives.

Our experience was WONDERFUL!!! Our associate, Theo, was very attentive and demonstrative of his knowledge of the furniture we were interested in!!! Give this man a RAISE!!! Even the other associates were helpful in giving info when Theo was helping other customers (in high demand). The manager gave us her blessing which made us feel important!!! Great job guys…. And gals!!!

This store had a very large selection of different items and very friendly and knowledgeable sales team to assist. Process from picking out sectional to signing the paperwork was very easy.

My experience shopping at Ashley Homestore was nothing short of amazing! The store associate was very kind and knowledgeable of their merchandise as well as helpful when discussing financing options. I appreciate the associate’s kindness and will definitely do business with them again.

Great customer service and a helpful/attentive experience.

Great customer service I whent to Mskelly furniture an was sadly disappointed with the service came down to Ashley's the same day an bought a couch set customer service is everything.

So far the experience was great. Quickly found what I needed and it was in stock so i was quoted a delivery time of 1 week, but I will need to update once my couch arrives.

Everyone was so helpful and the good thing was nobody tried to push anything on me. Really pleasant experience

Where to begin?? First we placed an order in Feb 2021, we took advantage of the special financing and the 3 months payment on them deal. They said they would be sending our 3 months payment via a gift card within 30 days of delivery. After a very frustrating delivery ordeal and missing parts, we finally got a delivery on 3/18/2021. Months passed and we still hadn’t had seen any gift card from Ashley furniture. I contacted them through email on 4/28/2021. They told me there was no guarantee that I would get it, but it could take up to 45 business days to hear back. Basically we were lied to in order for them to make a sale. We will be paying off our bedroom set and will go elsewhere for the living room and anything else we may need. STAY AWAY FROM THIS PLACE, unless you want to be part of their scam.

Overall good service. I don’t like that my items will take three months to ship however I understand a lot of items are on back order.

Everyone at the Ashley store is really helpful but not pushy. They gave us space to walk around and look. Jeremiah the sales person that helped when we were there Saturday was not there when we went back, but Jimmy the sales rep that helped us was still very helpful and attentive in spite of us telling him that someone else had helped us before. He made sure to explain everything and I’m looking forward to getting our new couch in 4-16 weeks.

Beautiful furniture selection, and Corey was super helpful. The shipping is going to take longer than I would like, but hopefully not too long.

The customer service was excellent! Caty Stegman and the finance team did an excellent job assisting me in finding what was best for me and putting me in a position to effectively pay for the merchandise. Awesome experience! I will be back!

From the first day I entered the store the experience was totally amazing, very friendly atmosphere, the associates were really helpful&patient. My sales person was (Brittney Howell) Flowood, Ms. store. Loved how she assisted me with my selection of furniture. Her customer service personality is outstanding. Truly would recommend Ashley Home Store to anyone.

Catey was very helpful and knowledgeable in her expertise in her position at Ashley. She set the atmosphere and made me feel comfortable as we discussed the process and demonstration of product.

My husband and I just purchased a new house. We liked the idea of getting a new bedroom set for ourselves and our daughters. We decided to try Ashley home furniture store in flowood and we’re going to try for their financing option and just pay it off within this year. The sales rep told us there would be no penalty for paying it off early. We looked around a bit and found what we wanted. Sat down with the sales rep, and I allowed him to run my credit to see about financing it. I have credit reporting directly to my phone and it notified me immediately when he ran my credit and that it ran my credit twice. I took two hard inquiry hits. When my husband asked him why he ran it twice he argued and stated that he only ran it once. Seeing as it was on my credit twice, it was ran twice. We decided it was fine because we wanted to finance it. But then he came back and stated we were only approved for 1,000, which honestly baffled me a bit because I have pretty decent credit. We needed around 4K for everything. So they were not offering enough to finance what we needed, so we told him we were not interested and we did not want anything. He asked to run my husbands credit and we told him no that we were not interested. We didn’t want his credit to have two hard inquiries either just to find out they wouldn’t offer enough, it wasn’t worth all of that to us. We again told them we did not want anything and we left. 4 days later, I received a notice from my credit reporting that a new account hit my credit. Come to find out even though we told them we were not interested, we did not want anything they opened a credit account in my name. I was working late and asked my husband to give them a call, he ended up having to go up there in person and they basically said the manager was out and they would have them give us a call. It’s been 5-6 days and we have not heard from anyone. Today I got my credit card in the mail that I did not authorize and the best part? They spelt my name as Drostamu on the account. So they opened the account without my authorization and they had the information put in wrong. Thankfully after a long call, the bank helped us work through it. But I have to wait 7-10 days for confirmation that it was closed and removed due to us not authorizing it and probably longer for it to reflect that way on my credit. After this experience I would NOT recommend Ashley home furniture to anyone. Oh we did get our new bedroom set we were wanting, just not from Ashley.

We had a great experience! Good prices and helpful staff.

The Sales Associates were all so friendly and helpful!

The sales lady that waited on us gave us SUPER CUSTOMER SERVICE. Her name was Alexis. Everyone there was SUPER NICE. And we bought a couch from them.

We had a great experience. Went in 3 times before we ordered. Everyone was so nice and helpful. Trent was AWESOME! He was so patient and explained everything and made the whole purchase so easy! Y’all go look Trent up!

Great customer service not pushy helpful throughout the process highly recommend will be coming back

Tiffany Brown is the best! She made my experience a great one! I anticipated having anxiety about moving and shopping for furniture; but having her to assist me was like shopping with a friend! She is so personable! Amazing sales lady!

Cori has been a joy to work with. He helped us quickly and answer all of our questions about having furniture delivered and set up.

The lady in the mattress section, I forget her name, was extremely knowledgeable. She showed me the tempurpedic first. I knew I had been sleeping on the wrong mattress for years.

The salesman was very helpful. Made sure I was able to get what I came for! Not pushy at all or in your face. Very kind and respectful.

I loved the experience and help that Tiffany gave me. I was able to find the perfect coffee table for my house and will definitely make sure to go back and get some more things. Thank you Tiffany for helping me!!!!

Greeted as soon as we entered the store, but not pushy like other stores can be. Just hello and if you need us we are here. Our salesperson, Jerrica was so kind and so helpful. What she didn’t know she found out for us. We were thrilled with the service we received here. Need anything....go see them. Beautiful showroom, easy to roam and explore. Loved the way they put styles together too. Highly recommend.

My experience was not bad but it would’ve been nice to have all the fees on my invoice explained so that I can make an informed decision.

Trent was a great help,very friendly & patient & very knowledgeable about any questions that I had..I bought a living room set & several accessories..Thank you so much for your great customer service!!

The sales person was very helpful, knowledgeable, and made the purchase process very quick and easy.

I had a another great experience at Ashley HomeStore today! They had friendly knowledgeable staff!! We will definitely be back for more great furniture. I highly recommend them!!!

Corey did a fantastic job helping us with our new living room set!

The staff especially Alexis was very professional. She catered to what I was looking for and stayed in the price range I requested. Great customer service!

Catey helped me get approved for a credit line. She was helpful and courteous. Ask for her when you go.

Raven was AWESOME !!!! This location will receive my business again because of the understanding service given from Raven.

After I left the store everything went downhill. FAST. I was told my order would be delivered in two weeks. A month past the initial delivery date. Still nothing. If i could rate lower I would. Half the items show delivered, yet I have not received ANYTHING. Customer services submits tickets, nothing changes. Worst experience buying furniture by far. And to add, I can't receive a refund until the warehouse states I did not receive items that I never got. It's the constant, call back in two days. Two days passes and another ticket gets submitted. WORST EXPERIENCE.

Great experience with transaction on new furniture!

Very pricey. Did get 2 dressers and night table on clearance. Friendly service.

Had the help of Jerrica today while shopping for a new bed for my nephew!! She was a joy! Very informative and eager to help! Pleasant experience.

Great customer service!

Friendly and very competent staff.

Jerry Did a great job working with me to find what I wanted.

Very pleasant experience. I came in 30 minutes prior to closing and sales rep Cayley was very courteous and helpful. I apologized and explained I worked a lot and just got off and wanted to look around. Due to her helping me and her kindness a purchase was made. This was the best shopping experience I’ve had in a while.

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

Peyton McFarland was exceptional. Peyton professional greeting, offered assistance, made recommendations, and executed a flawless customer experience. Service like Peyton’s is why I will be a returning customer. Casey S.

Huge shout out to Catey for all her help today and helping me furnish my new home! She was so knowledgeable and so helpful and very patient. I got living room furniture and bedroom furniture and I couldn’t be happier with the quality and the style. Thank you Ashley furniture and Catey Stegmann!!!

My husband and I bought a coffee table from Ashley a year or so ago. We found the table in the store that we liked and ordered it. After taking forever to come in, the table finally arrived only to be broken and unable to be set up (it was a lift top coffee table). My husband packaged everything up and rushed to take it to the store. I'm not too sure what went down at the store or what was said to management but all I know is my husband raised so much hell- they gave us the floor model. Fast forward to the beginning of last year (Jan) my husband and I ordered a couch and a recliner (hesitant after the first go around). We were told it would be arriving within about two-three weeks. Well each week it kept getting pushed back and pushed back.... then COVID hit. It was the end of March before we got our furniture. Each time we called customer service, we were given the run around. Nobody knew when our furniture would arrive or even where it was. My husband even went up to the store in person several times and the staff at Ashley were less than helpful and 99% of the time they don't even answer the phone.... Each person told us something different. We were given several different delivery dates, each were wrong. Again, we received our furniture after almost three months. Fast forward to this year, late Jan/early Feb. Third times the charm and the FINAL time. Against our better judgement we ordered a pull out couch for our guest bedroom through the Ashley website online. After about a week, we received an email saying our couch would be delivered the upcoming week- we were absolutely shocked. Come to find out, that's just the date that it would be arriving to the warehouse in Memphis. We were told by the staff at Ashley in Flowood that the online website has nothing to do with the in person stores. Say what? Your own website isn't affiliated at all? Okay. We called 100 different people trying to track down our couch and were told they didn't even know where the furniture was.... They told us to contact the Spencer Dufrense Group LLC (who owns and operates their website and warehouses apparently). No response from them. Also, don't bother calling the number listed for Spencer Dufrense on Google- it just calls Ashley Furniture corporate who are of absolutely no help either. We just now received the couch two days ago. Do better Ashley. Your customer service SUCKS. We will be purchasing from Miskelly's next time.

Thanks Trent Coleman for all your help tonight, he was wonderful no pressure to buy, very helpful, answered all our questions about the living room set we bought and the financing options. We just had an awesome salesman who made our decisions easy tonight! We had a great experience tonight thanks for all your help.

We had tre as a saleswoman and she is the best got us the best deals and as much savings as possible . I couldn't believe what my monthly payment was versus the other place I went to in pearl . It was over a 400 dollar a month difference and since then my mom has even went back and got 2 more things . We love the value of the furniture and the service

Our experience was great! We knew what we were looking for, came in, and they made the whole process easy!

Pretty nice environment to shop in. Ask for Trent, he'll get you what you need. 👌🏻

Brittany Howell did great helping me get the best option for payment on our bedroom set! Made it super easy and quick!

Johnnie provided me with impeccable service and really catered my shopping experience to my style, needs, and budget.

Brittney Howell was great... no pressure on what we were looking for, informed us if the specials we could take advantage of during that time ... went back to Brittney one day later and made the purchases!!!!

Nice furniture store, friendly customer service

Great experience!! Mr. Theodore Winters who helped us was very helpful and knowledgeable and had answers for all our questions. Great customer service

Catey was the best and made the experience a lot of fun! We were in and out very quickly with our new bedroom furniture.

Barbara was very helpful and understanding as we had our 2 little boys with us.

This was my first experience. The salesperson was very friendly, helpful, and patient especially considering I had several questions and changed my mind multiple times before making a final choice.

Great experience. Thanks, Trent!

Good place to shop

Great experience with Catey and Barbara today. Excited to have our couch and ottoman delivered! Very quick and easy finacing. Pleasantly surprised at the prices for such beautiful furniture.

I came with my mom to look for a couch but we couldn’t find one. At the same time, I was on a hunt for a mattress also and Tre’ was an amazing help with finding me a queen mattress and bed. I’m very satisfied with my purchase. I totally recommend this location.

Horrific customer service! My boyfriend and I went in the store to look for a sofa. We wanted a specific kind with performance fabric (sunbrella or crypton). Although, we didnt see any of these sofas on the showroom floor, we did like a few sofas. When we asked questions the people (both the sales lady and the guy behind a desk) had NO IDEA what i was talking about, not only that but the sales girl - Brittany, laughed in my face. Instead of admitting that they had no idea what I was talking about they insisted to “correct” me and laugh. Needless to say, these people have not a single clue about furniture or its making. Ive been in the furniture business for almost 10 years and I have never faced such ignorance or incompetence in my life. Save your money and buy elsewhere, unless you want to be greeted with ignorance and made a laughing stock. These people aren’t there to provide customer service. Worst shopping experience EVER!

The store was set up extremely lovely with a wide variety of choices. We were helped by Catey, who was knowledgeable and friendly and checked in with us often to help us along the way. We were able to find the perfect match for our needs and family, though we took quite some time, and love and await our new living room furniture and dining room set! I would highly recommend this store and associate!

Everyone is so nice.

I love coming in to get room layout ideas from here, and my visit tonight didn’t fail. I wasn’t greeted immediately which was a bit off putting, but the sales associate Tina came from the front and found me wandering around in the back looking lost I’m sure lol. She was very kind and well informed of what was available and what styles I may have been interested in. I found an entire set that I plan on coming back for in the next few days (once I talk my bf into it lol), but went ahead and picked up some decorative bowls that I saw sitting on a bed. She was very patient with my extremely chatty 4 year old, and we both left with smiles on our faces. I’ll be back to see you again Tina😇😇

I purchased my Sealy Mattress from the Ashley store in Flowood. Mr. Mitchell was the perfect salesman. He knew the benefits the different positions had on the body. Paid a little penny on the mattress; however, since laying on it in the store can’t wait til it arrives.

Trent was super helpful in ordering a new sectional and dresser. We got a great deal on the Spring sale!

Trent was so nice and patient and showed me all my options and financing deals that were available.

Our salesperson was amazing. We got our perfect couch and table. I went to a lot of places and didnt like anything until going into Ashley.

We had a great experience. Our sales associate was extremely helpful and explained each step in detail. Update: After the sale has been a terrible experience. This includes the quality of the assembled furniture, mainly chairs, to the scheduling of the delivery. Very disappointed.

Lizzie and Trei were fabulous at the Flowood store with helping me pick the perfect bedroom furniture. Their ideas and suggestions were spot on for my room. I wanted something that would “make a statement” and these two did just that with the Realyn collection! Absolutely amazing! Thank you!

I enjoyed my experience shopping here. I love the fact that they price match which makes the experience even better!

Staff was friendly but the prices were super high and the selection was not that great

The is a nightmare I have a open house to show and the bed show up and it the wrong parts I got two different bed part why can’t yall Deliver the correct product come on Ashley furniture 😡😡and the response time sucks I can’t get a answer from nobody I called 10 different time 😡😡

I absolutely love Tiffany and Tre'..They took really good took care of me and I'm so appreciative of them...customer service was Amazing.....I got what I wanted and more😏....I actually left the store and came back....I highly recommend them 100%..

Great service

Corey (I hope I spelled his name right) was very friendly and helpful. He made the process very easy and made sure I knew about the deals happening. I came into Ashley looking for a new couch and found one better than I had hoped for a very affordable.

Over priced

I ordered my furniture in December. Every other day they call & give me a different expected delivery. What is going on? When you call , it goes to a call center in Mexico . Thx Ashley Furniture for the worst service ever!!!

The staff was wonderful and helpful. The store Was beautifully decorated. We will see how long it takes to actually get my furniture.

The only reason I’m giving it a star is because I had to.. They are horrible!! They don’t communicate with their warehouse/distribution center and gives you the run arounds! Don’t waste your time.. Go to Miskelly at least they communicate with their customers.. I won’t shop there ever again!

Very friendly and patient!

Trent was very helpful and provided me with quick, courteous service.

I was greeted at the door by a friendly salesperson! Ended up working Trent and made the experience enjoyable. He was there to answer any questions I had but let me look without hovering. I would recommend anyone to go shop with Ashley HomeStore! I know I will!

Great place and great service!

Canceled an order on 2/6/21 processed by H Brewer at the Flowood store. Called customer service on 2/18/21 to see why I haven’t gotten my refund and was told it was not processed by the store. H Brewer gave me a copy of my sales order signed and dated by her saying she processed the refund but was a lie.

Catey was our sales person she was awesome!! She greeted us, asked if we need help, checked in on us a few times and then we went and found her because we finally decided what we wanted to purchase. I’ve been to places where I’ve felt pushed to make a decision or even made to feel bad if I didn’t.. it wasn’t anything like that at Ashley Homestore and it made our time there very enjoyable. Thanks Catey and everyone at the Ashley Homestore.

My wife called about a sofa¸ they told her we could not pick the furniture up from the store¸ even though they advertise curb side pickup. They have what we wanted in stock¸ but we aren't allowed to pick it up. They want another $130 to $180 for delivery and setup. No thank you.

The salesman was very professional

Brittany was extremely helpful

Nice workers... 5 stars. I enjoyed being a customer here.😊The best

The mattress doctor was amazing! He wasn’t pushy to try and sell us something we didn’t need or couldn’t afford. Super nice guy with great knowledge about the mattresses. He answered all of our questions very through.

Customer service was fantastic and we were able to get what we wanted at a good price. The sales lady was nice and showed us around after we gave her recommendations on what we would like to purchase. I would definitely recommend family and friends to visit Ashley’s.

Tiffany & Johnnie did excellent wrapping up our new living room suite. Thank you. 😊

I just love shopping at Ashley Home Center very nice furniture and reasonable. I will definitely give them 10 stars if I could. And my salesperson Britney Powell is awesome very friendly and helpful just a good person all the way around. I will definitely tell my family to shop at Ashley. Very Happy and Satisfied customer.

I will never buy from Ashley Homestore again ! Purchase a couch 1 month ago still have not received it ! No help from customer service oh but I was told that if I canceled I would have to pay them 10 percent ! Let me tell you and of course this is just my opinion I will never do business with Ashley Furniture again ! Keep driving go to next furniture store !! Rebecca Myers

Ashley home store is beautifully assembled. The minute I walked in I was greeted by store associates and instantly felt that I would be making a purchase there. I recently moved unexpectedly so furniture shopping has not been the best for me. With the financing, I was able to get a sofa set which is much needed. I hope to be able to go back and make another purchase soon.

Very helpful, friendly, and professional!! And the service was quick!!