- < Home
- Back to Location Finder
- All Stores
- MS
- Hattiesburg
Ashley Store Hattiesburg, MS
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Hattiesburg, MS represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Hattiesburg, Mississippi at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Turtle Creek Crossing Mall, near Target. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
5
4
3
2
1
(701)
(62)
(19)
(15)
(91)
Ashleys Furniture in Hattiesburg brought about the worst experience I've ever had buying furniture. Saleswoman was friendly but chatty. Went over and beyond to Nail the sale. The sofa on the showroom was half price. It was something that should have been shipped to a salvage store to be sold as is. It was $1400. Even at half price. Sofa was dirty and spotted with marks but it appeared to be good quality and sturdy. She continued to chat on different ways to clean it. The next day it was decided on. We chose to pay for delivery with the purchase and could expect it to be delivered on Saturday. 6 days later. A truck from Covington LA would do a "fly by" to the store and pick it up and deliver. It was for my grandson and fiancees new house which were having open house the following Saturday and they'd have it in time to have it delivered by open house. Deluvery driver would call and give a window of when it would be there. No call all day. My grandson started calling sales lady. No response. Called Sunday with no response until late evening. She voiced it would be 2 to 3 weeks being delivered which was initially stated 5 to 9 days. She voiced "oh the delivery was requested not guarenteed". What the heck? I paid $130 for delivery fee extra. This caused much anxiety knowing the grands would not have it by their open house and was decided to pick up themselves. He puts in long hours. Up at 4am travels to work works sometimes 12 to 14 hours a day then travel home. We were repeatedly informed that we must be there before 5pm or we would have to load it ourself. More anxiety. My grandson would have to shut down his crew early leave work to make it before 5 . It was arranged that me 70 years old and my 78 year old husband took a small trailor and made it before 5 following week. My 78 year old husband ended up having to help 1 man load the heavy sectional sofa and large heavy ottoman. Long story short, Ashleys no longer has the warehouse in Hattiesburg. Contrary to what they tell you they do not have delivery unless you wait under their terms for weeks and hopefully you will get a "fly by" truck out of Louisiana warehouse to deliver your merchandise. Do not go there. They are not honest people and will tell you what you want to hear before the sale. No friendliness or compromise after they get your money. Direct furniture I highly recommend as also Miskellys. They are honest and wont lie to you. I honestly don't know how Ashleys are still in business.
Quick and easy experience new exactly what I need
It was amazing. The salesperson was too notch. Very friendly and professional.
Sales associate Melinda was extremely helpful.
MaKayla was very accommodating. We found what we were looking for without any problems thanks to her. Will definitely purchase from them again.
We were pleased with all sales persons we dealt with.
I finally received my purchase of my bed base I ordered I think a month or so ago it could have been longer the date of arrival was changed several times I was told during the purchase that they would come and set it up but that didn't happen they did put it in the room I asked but there was no set up thankfully my daughter and I was able to figure things out other than that everything worked well .!
Great service and I got a terrific deal on a sofa at the Memorial Day sale!
Wyatt and Mikayla were both very helpful in helping us purchase our living room furniture. Thank you
Melinda was professional and very helpful in helping me get the best price for the items I purchased. She was friendly and knowledgeable about the sofa options available. This was a quick and pleasant experience.
Artis was very helpful and answered all our questions
Great and easy experience! Melinda Walters was proficient and professional. Love the new design of the store.
I had a wonderful experience at Ashley’s Furniture thanks to Melinda! She was incredibly helpful, patient, and knowledgeable while assisting me in picking out the perfect furniture for my home. Melinda took the time to understand my style and needs, offered great suggestions, and made the whole process smooth and enjoyable. I truly appreciate her professionalism and friendly attitude. Highly recommend asking for Melinda if you’re shopping at Ashley’s — she’s fantastic!
The young man that waited on us was very Polite and kind!
McKayla and her manager were so helpful as I chose new bedroom furniture. Very thorough and sweet. Spent lots of time w me.
Makayla worked to meet our needs! I explained what I was looking for and she kept search until she found something!
Melinda is WONDERFUL!!! She made the process so easy and went above and beyond.
LIED TO OUR FACE….We purchased a premium leather electric couch and recliner. We also purchased the protection plan. Now that there are issues with the items, no one is willing to help. They told me to call customer service. This is very disappointing since we spent $5,000. I will NEVER GO BACK THERE. The manager now says there is nothing he can do.
Very knowledgeable. Very polite. Didn’t try to push any particular product, but helped me make the right decision regarding a new mattress.
When we went to this store, we were treated with the utmost respect, and they were so friendly we couldn't have asked to be treated any better. I want to give a big shout-out to Melinda Walter's at the Hattiesburg Ashley store; she was so sweet and friendly, whatever she told us, she and her boss stood by what they said they would do. We will be back shortly, we need new bed mattresses in the near future, plus a dining table. If you are looking for good furniture that is worth the money. They are priced reasonably. I honestly and highly recommend the Ashley Furniture store in Hattiesburg, MS. On 98. The pictures at the bottom are of the furniture we bought. We just got the sofa and recliner. I can't wait for it to be delivered; it's scheduled for May 20th Amy and Gerald Herring Thanks to the Ashley store in Hattiesburg, MS.
Artis is the best. ..
The service was exceptional best personality above and beyond,well versed in knowledge about the furniture and what I wanted no pressure to buy. The salesman a very special person. I would recommend Artis to anyone shopping for quality furniture and a well versed salesman, so come and see Atis at Ashley's in Hattiesburg Mississippi.
Makala was very pleasant, and very helpful
Great service the furniture was nice😎
Love this furniture!! It’s super soft, pics do no justice!
Both pieces on time and in perfect condition. Very please with couch and easy chair.
Melinda, an excellent sales associate, assisted me with my purchase!
Would have given 5 stars, but the delivery guys told the person that was home while I was at work that they couldn’t put the legs on the sofa - so now I’m having to figure out how to do that. Rather irritated that they didn’t finish the setup.
Very helpful and polite
Great experience!!
Super easy order and delivery. Driver was on time.
Everyone was very nice. The approval process didn’t take long at all. Great customer service!
Excellent customer service in purchasing and delivery on-site
I loved my deliveries from Ashley! Both were amazing and love my items! My delivery driver and delivery person were amazing! Definitely love Ashley furniture and there delivery team!
Great service from ms Melinda thank you
Melinda was an amazing sale person! She helped with every detail and was the sweetest!
Very informative and helpful with finding me the best quality and deals. I will use them again! Laura is the best! The manager is also top notch!
Great customer service and love the furniture
Ashleys has anything you need to make your house a home. I enjoyed visiting the store and the assistance their was helpful.
My sales women Makala was superb. I could not have asked for a more sweeter, knowledge and patience person. She was kind and her help was invaluable. I would definitely shop her again and will always ask for Makalia.
Amaya was wonderful to work with!
You lost two purchases yesterday. Wanted to purchase a beautiful sectional and bed. That was before the "Sleep Dr." showed up with his lab coat on to close the deal. When I asked simple questions he talked over me and wouldn't answer me. The sales rep. Logan was doing fine until this "expert" showed up. We felt like the "Dr" was trying to sell us a Mexican Timeshare. Never will set foot in the "business' again.
Had just what I was looking for and made me deal . So happy with my purchase.
We purchased a living room set and the staff were very friendly. Our salesman Artis McGee was friendly and very helpful. He was courteous and knowledgeable.
I had a great experience at Ashley’s today, as always! The assistant manager provided exceptional customer service. I ended up getting a recliner that exceeded my expectations! I also received great customer service from the store manager. I will definitely recommend this store and will be back!
Logan is a very helpful saleman. I won a $1000 sweepstakes! He helped me get to the amount without going over. Ask for Logan!
Very friendly staff, Laura found us exactly what we were looking for. The packages arrived in excellent condition with all of their parts. 10/10 My phone was doing something weird when I tried to review before so apologies if there are multiple reviews.
Makayla at Ashley was very nice and helpful! She was very knowledgeable about their furniture, pricing, and policies!
I came into the store 24 January 2025. A’mya was the first person to greet and assist me. She is very knowledgeable about products on the store and noticeably loves her position. Aside from a few technical glitches, my overall experience was a great one. Thank you, A’mya!
Had a great experience. The process was quick and efficient.
Great furniture great prices! And helpful staff!
Makayla was super helpful and helped ease my social anxiety. She helped us purchase our furniture with ease and made sure we had everything we want. The store manager is very helpful as well and got us some great deals.
Logan was awesome! I am very pleased with my purchase !!
Very knowledgeable and friendly salesman. Will go back.
Love the set I bought, Amya was very helpful with making my decision.
Friendly and accommodating!
I spent 5k in this store 10/04. I call a month later because I hadn’t heard anything and they tell me that my items were on back order until JANUARY! They offered credits if I’d allow them to deliver what was available. I agreed. The sectional, ottoman, and one dresser was to deliver 11/20. 11/16 they call me to tell me a piece of the sectional was on back order until January as well. How can I host Thanksgiving in my new home without a sofa. They said call the store and they will let you know what’s in stock and have it delivered before the holiday. I did that. After making my selections and providing them to the sales person, he says I will let you know delivery date as soon as I get everything in the system. One hour later I call and the sales person is with another “guest”. Making another sale while my order hasn’t been satisfied. Two, three hours later….. the store is closed and I have not been given an update on delivery date! This is by far the worst customer service I have ever experienced. I’m not one to “let me speak to a manager” but Monday morning I will be calling to complain. 5K spent, over 30 days later still no furniture and I find out 4 days before delivery date that the items they promised wouldn’t be delivered.
Ok at in store sale after that you’re completely screwed! Supposed to deliver on Wednesday but I heard nothing. Complete automated phone system that is flawed. Had to drive to store to find out what the hell is going on. Said it was out of there hand's. Really! Customer service is crap! Buy from a furniture store that gives a shit. Guess they expect you to stay home until they decide to deliver. Horrible store in Hattiesburg ms!
Salesman and manager were very helpful and knowledgeable.
Liar about the Insurance
The salesman, Ro was great. He answered every question and was very professional. He definitely did not pressure me and was so nice and personable. He knew his furniture too!!
The furniture is lovely. The "white glove" delivery service leaves a bit to be desired. I purchase a couch, loveseat, 3 tables and 2 lamps. When delivered, 1 of the lamps looked like it was going to fall over. The delivery man was going to leave it that way until I said something, then he properly assembled it. I didn't realize until he left that the loveseat was assembled incorrectly. Luckily, my husband and I were able to correct it. Then we didn't realize until a day later that one of the tables was absolutely incorrectly assembled. It was so wobbly that it was at risk of falling over. I spent the next week on the phone with the warranty department trying to get it corrected. I kept getting transferred and then told I would receive a call back. No one ever called. I made multiple trips to the store, only to be told they couldn't do anything for me. Finally, after a full week of getting the run-around, I was able to submit a warranty claim. The table was finally replaced.
Great customer service, very helpful and knowledgeable about the products.
We were very satisfied with the whole experience! Our Salesperson was was very informative and very nice!
Good experience!
Artis, was very helpful. He allowed me to look around first,asked me what I had in mind. Thanks for his knowledge and kindness.
This place was awesome when it come to service, they met us at the door showed us what we were looking for and didn’t try to sell anything we wasn’t in there for very polite and patient
In store service was excellent. He was patient and friendly.
Jackson was extremely helpful and patient with us. Appreciate all the help.
The service was excellent but NOBODY answered the phone whe you call!
My experience was excellent at Ashley Furniture. Josh was so knowledgable and very professional.
10/10! Easy to work with and helped us out a lot picking out a new couch
Amya was exceptionally polite and knowledgeable. Her willingness to provide feedback and suggestions were appreciated. She is a very delightful employee and I would recommend her to any new customers looking for a great purchase.
Do NOT buy anything from the Hattiesburg store. After they sell to you they will drop off of the face of the earth and offer ZERO customer support. Awful. They NEVER answer their phone. I went in person to the store and witnessed SEVEN salespeople standing in a group talking. They had no customers except for me. They are NOT too busy to answer the phone. I had a salesperson named MATTHEW cancel my order IN FRONT OF ME only to find out 10 days later that it was NOT cancelled after all!!! UGH HORRIBLE experience. ZERO stars.
Josh went above and beyond to explain differences in mattresses. Overall a very good experience and great customer service.
What an amazing experience! We walked in to look but ended up walking out with everything we needed to make our new house a home! Nadarah Gaspard & her manager made this an experience we would repeat! Thank you both! We will definitely be back! If you haven't been to shop at Ashley Furniture- run don't walk! You won't regret it!
The salesperson was pleasant. Every item we wanted to purchase had a 4-6 week delivery estimation. Not a guarantee that it would arrive within this period. Disappointed with unavailability on items so we went elsewhere and purchased same set with delivery within 1 week.
Matthew was my salesman he had great service, and was an awesome guy! I’m getting my furniture Thursday delivered to my new apartment, I’ll update after receiving my purchase ! Great place to buy your furniture from!
I appreciated that they gave us space and time to look around, then checked on us. A’Maya was very helpful and communicated well all the details/options we were considering!
Had a good experience everyone was nice and helpful
Welcoming and accommodating, the sales staff was friendly and informative, but in no way pushy. Courtney was there when we needed help or answers and even with the Sales Event, She worked to get us an even better deal. We will definitely buy from Ashley again and look forward to years of enjoying our new furniture.
Reggie was a very nice guy and made sure we were taken care of!!
Courtney and Melinda are both very knowledgeable and were very helpful.
The sales team listened to our furniture needs and selected several pieces for us. Great shopping experience.
Good prices and a lot of options. Super nice staff - a little overbearing at times if you are the only one in the store.
Wrong recliner was delivered twice and I was told that someone would be speaking with me in 24 hours, no call. I called and asked to speak with the manager and was told she was busy and would call me back in a hour. 3 hours later haven’t heard nothing so I called back and of course still busy but would be getting with me as soon as possible. Definitely frustrating when you spend your money on something and nobody seems to care to help you
Great selection to choose from. No pressure while we shopped. Our salesperson, Amiya was very easy to talk to, professional, but also fun to be around. Overall, we enjoyed our experience with Ashley and would recommend them and Amiya to anyone looking for home furnishings.
NADARA GASPARD is a very patient individual and knowledgeable on things we asked for and wanted to look at! We highly enjoyed working with her! She definitely gets 10 big high fives from me and my family!!
Had such a great time Reggie was great!!!
Reggie was a great help with picking out our new furniture and the delivery guys were professionals. Couldn’t have asked for a better experience
My experience was magnificent! They are a great group of people to work with. I came in and told them exactly what I was looking for and everything went as perfect as perfect can get. They even stayed after hours to make sure I left satisfied. I give them a perfect 10!
Ashley was definitely a wonderful sales associate!!!
My wife and I recently made several purchases from this location and our experience was amazing! Our salesperson Courtney was so kind and thoughtful, she helped us find everything we were looking for . 10/10
My furniture was delivered by two of the best people I’ve ever experienced with getting furniture deliveries. They were quick, respectful, and helpful. I’ve lived all over the place, and never had a better experience.
10/10 Nadara was a great sales associate to work with!
Awesome, great customer service, friendly, Knowledgeable and patience. Great access to company
Artis was awesome!!! If you need a sales person he’s absolutely the best I’ve had. The manager was awesome too!!!! She was very patient and Artis helped us find financing for everything we wanted!!!! Thanks Ashley’s we will be back!!!
Delivery guys installed my bed frame crooked. And i had to redo it all myself. Some of the bolts werent even tight and the ones that were tight had a stripped out head. They also left trash. 0 of 5 stars
Had a great experience in store today. Nadara was very helpful and knowledgeable. Helped us in making a decision on our furniture. The store itself is nicely laid out with a huge selection of furniture.
Nadara was the nicest lady! And EVERYONE in the store was willing to help me find what I needed
Everyone was super helpful and very willing to walk around the entire store with us. Everything was explained very well and properly. Overall a 10/10 experience with furniture shopping. I want to thank them for being so helpful!
It was great. Mr Reggie Randle was an excellent salesman.. I was totally satisfied when I left and very grateful.. Reggie and his crew treated me with such grace.. thank you guys so much.. a true blessing!
Great experience. Everyone was friendly and helpful. Artis was the salesman that helped us, and he was great. Plan to come back soon for a dinning room table.
This location is absolutely amazing! Our saleslady Courtney Braswell is by far the most impressive I have ever delt with. She gave us space, helped us when needed, and most importantly she did not pressure us into anything. We placed an order and ended up changing our minds a few times and she was with us the entire time and would make the changes to our order without complaint! She will be the only furniture salesman I will ever want to deal with in the future!
Great experience shopping at Ashley furniture! Salesman was very knowledgeable and patient!
Quality furniture and great prices! Associates are very knowledgeable and helpful.
Customer service was good. The pricing is quite high. I loved the furniture I was shown, but it was too far outside my budget.
We loved it !! It couldn’t have went any better. We are so excited
Once you purchase from Ashley Furniture they are through with you. I purchased two recliners and a sofa from Courtney Braswell. Very sweet and helpful UNTIL a recliner broke 3 months later. She informed me that once they have sold an item it was no longer their responsibility. I’ve been trying for two months to get a defective recliner repaired and have had absolutely no luck. The chair is only 4 months old, still under warranty but cannot get a repairman to fix it. I have exhausted all avenues short of legal options which is my next step.
Purchased a dining room set recently and A'mya really went above and beyond to get us what we wanted!! I am thrilled and my mother as well, with my mom's purchase. We were in and out and had delivery set up in no time not to mention their awesome financing deals. Very grateful for this staff and this wonderful store. Beautiful set-ups, furniture and great staff. I'll add photos after delivery!
Great service and very easy to work with!!
Reggie did a fine job of helping us identify the particular bed my daughter was seeking and helped greatly through the purchasing aspect of the venture
Josh was great with helping find the right mattress for me.
I got exactly the bedroom set I wanted.
Shelby was an awesome host!
My experience at Ashley Furniture Store in Hattiesburg Ms.was phenomenal! Matthew Morgan (sales representative) was very professional, and presented such a great offer that I just couldn't refuse.
Reggie was great! They worked with us and the wife is happy!
Very professional, and my furniture was delivered very quickly. Will definitely be ordering from this Ashley store again!
We have purchased a sofa (2022) and a Mattress (this week) from Matthew at the Hattiesburg Ashley Homestore. Matthew was patient, knowledgeable, kind and most helpful. He knew all the answers to our mattress questions. Go to Ashley’s and talked to there trained experts on sleeping well for good health. I highly recommend their services.
Scott Wallace was an amazing sales associate, along with their sleep/mattress specialist. They listened to my expectations of the perfect mattress. They were not pushy, nor did I feel rushed to make a decision on a mattress. I was in the store for several hours. Yes, several hours, lying on mattresses and asking questions. Even when other customers entered the store, they attended to them with respect and came back to me afterwards. I did not get lost in the attentiveness to other customers. Once I settled on a mattress and platform, they explained the warranty and operations of the mattress/base I decided on. Their level of professionalism was superb. I also purchased a new dining table and 4 lamps. I left feeling as though I received the best customer service and very pleased with my purchases.
Customer care is amazing 🤩 I luv C.c🥰
Cece was very friendly and helpful and worked to get me a great price for what I wanted.
Great customer service!
Delivery was on time and as expected. Delivery crew was very professional, and they worked quickly to get my couches set up. The sales team in store was also so professional and extremely helpful. The entire process was easy and transparent.
Great customer service didn’t plan on picking up a mattress today but couldn’t pass on a good deal🔥!
I ordered a sofa and it took nearly 3 weeks for delivery, upon delivery they discovered damage to one of the items and missing pieces. The item was taken back and I was placed on another waiting list. I reached out to the store which I purchased the furniture and I was told that they no longer had anything to do with it, they only sold the item. I must say it was my first and last time purchasing from Ashley's homestore. So much for customer service after the sale
Scott was a great help from the time we came in until we left.
I wouldn’t recommend at all!! I have been waiting on my living room furniture for 7 weeks today and nobody can tell me anything!! I have been given 3 different dates.
The store wouldn't take my return. I don't care if they are a franchise, if you represent the name you have to take it. They have lost my business permanently. Bought a bed frame that wasn't manufactured correctly. It was a piece of junk.
Matthew Morgan sold us our mattress and bedroom furniture. He did a great job and we will certainly be back to do more business with him.
Great customer service! Great selection and decent prices!
Excellent service, very helpful associates.
Very helpful and friendly salesman. Would recommend this location for your needs.
Great Crew!
Great customer service! Very professional and knowledgeable.
We recently purchased a new living room set, along with a few other items, from the Hattiesburg Miskelly and have been very satisfied with our decision. Allen was the associate that helped us, and he was very accommodating. The furniture itself has been wonderful, and is holding up well. Also, there was a slight issue with the delivery of the couch (one part of the sectional was the wrong piece), but they let us keep and use the couch until the replacement piece was delivered. Overall, we have been very happy with the furniture, process, and associates at Miskelly’s and definitely recommend it!
Could not ever recommend shopping here under any circumstances. There is a culture of apathy and an utter lack of respect for customers and for the quality of products and services offered at this location. I purchased a large L shaped desk from this store, after they had my money they told us the desk would have to be delivered in 2 parts, the 1st part arrived a week and a half later, then we had to wait two weeks for the 2nd part of the desk. After the two weeks had passed we were called by the store and informed they had broken the second part of the desk removing it from the truck and would have to order another one. Fast forward 3 weeks later and the 2nd part of my desk was finally delivered, upon installation it was discovered the track for one of the drawers was damaged and would have to be replaced. After calling 4 different numbers and being transferred many times (each person I spoke with could not help me and only offered to transfer me or give me a number I had already called) I finally spoke with someone telling me the part would have to be ordered and shipped to my apartment, at which point I could call the store to have a technician come out and repair the still broken desk. At this point I asked for a refund and was told since the desk was at my home already they could not help me but they could put in a request and have someone contact me ASAP. It is now nearly a week later and I still have not been contacted. So to recap it is nearly 7 weeks after I purchased this desk and I still do not have a functional desk, no one at the store, nor the help lines has any interest what-so-ever in helping with the problem and only offer to send me to some other person who also will not want to help. Do your self a favor and go to one of the other respectable establishments for your furniture needs in Hattiesburg, this store is an absolute joke.
It was great!
Was a phenomenal experience. Brought my mother in to get a new couch and Mrs. Sherry Newsome helped us. She was absolutely outstanding. Went above and beyond for us and was so incredibly sweet, patient and kind. I would shop here strictly because of how amazing Mrs. Sherry was.
The staff was friendly and knowledgeable. Ms. Sherry assisted us in finding all our furnishings needs. I highly recommend Ashley Furniture!!
Great service!
Matthew S. Morgan was so helpful! I am pretty much starting over after a separation and he helped me pick out quite a few pieces of furniture and helped make recommendations for size options for the space I have. He aimed towards helping me find the furniture in the styles I was looking for, and never once pushed me to buy the “top dollar” like some sales places do. He listened very well for what I wanted and walked around with me for the entire time I war there (I was there for quite a while) - if y’all go to the Hattiesburg, MS location I highly recommend Matthew.
FANtastic service! Amya is a gem!
Courtney was quick to assist me. She took her time and showed me a few options to choose from. She was very knowledgeable and professional. She worked diligently to work with my budget while providing excellent customer service.
I am very unhappy with this whole experience. I have a half of a bed and the half I do have is messed up. They keep telling me service tech will call but they have not called! I keep getting the run around with all these different numbers. I feel like I have gotten scammed! There must be someone who can address these issues!!!
Friendly staff and great customer service.I really love their furniture,number 1 choice.
Everyone was real friendly n nice to us
Very used car salesman. The salesman and manager told me what a great discount I was getting, but was only $100 off. I was more offended than anything. I wound purchasing everything I needed from Miskelly’s that day strictly because they were honest with me.
Wonderful, great people, great products, and great service !
We just have been delivered. Courtney our sale representative made the whole experience easy and making sure we were happy with our choices. She was very supportive till we had the delivery done. Dillon and Dereck were fast and informative while they were building the furnitures. We will go back to Ashley's store, especially Courtney who understands the picture we have for our home.
Sales associate was very professional in store and answered all of my questions. Delivery team was very careful with furniture placement.
Caught them trying to switch prices on us, then they kept changing the delivery dates. When it did arrive the entertainment system was broken. The couch broke a week later. We are still trying to get them fixed. 4 months later.
We found the exact bedroom set we wanted for our grandson for the right price.
Ashley has some very nice quality furniture but they have the worst communication and delivery services in the whole wide world. Their services suck really bad if you having it delivered to your home. It takes weeks and months to receive your delivery. If you try to contact them you fighting a losing battle. No one personally contact you and on top of that you can’t contact the store you made the purchase at. I rate the lady sold me my mirrored console table a 5. She was awesome. The moment I walked out of Ashley’s Furniture store everything went downhill. The person brought me my console table I rate Him a 5. He did great getting the console table in my home.They just have really poor communication skills and Delivery service. I will not refer anyone, if you not ready for your blood pressure to skyrocket. They gonna take you down through there. They better be glad I wanted that console table really bad because if not I would have went got my money back. It was just that bad.
I will never purchase again from the Hattiesburg store all they want is a sale. I got the run around and lies
It was a great experience at the Ashley store today. Courtney and Shelby were very knowledgeable and nice to deal with in making our decision for a new living room set, they also made sure we got the best price compared to other furniture stores.
Awesome service fantastic service person help in every way a person could help you very polite and made sure I was happy with what I got his name was (AC) if you never been to Ashley you need to go and check them AC was so wonderful helping me pick out a new bed and pillow enjoyed my shopping experiences at Ashley
I bought a recliner 05/20/22. It was delivered a few weeks later. We barely used it as we were gone a lot until November 2022. Since using it a lot, it has developed a horrible squeak and is so loud and so annoying. No peace and relaxation with this chair. I have called customer service - no response except a request to send pics. Pics do not represent the squeak so what is the point? Sent pic and a video clip. Called again. Got the name of the person handling the case. Emailed. No response. Called again, only info is waiting for a tech to be assigned and send pic (again). Went to store and spoke to someone. She can't do anything since this type of situation is handled by a 3rd party. The chair is under warranty and I have the protection plan also. Protection plan is not valid until warranty claim is processed. How many weeks am I expected to wait? No answer. no response. No information. What are they waiting on? For the warranty to be out so that they can handle it on the protection plan? Just not happy with customer service or quality of the product. I spent $2674 on this chair including tax, delivery and protection plan. I have seen no benefit of shopping with Ashley. I recently needed 2 queen size beds and a sofa - I did not go to Ashley for those purchases.
Great experience! Breanna was amazingly patient, listened to me and help me find the perfect solution!
Excellent Experience.Josh in sales was extremely helpful and understanding. He provided me with options, no pressure at all, and let me make my decision. Highly recommend.
Josie was WONDERFUL! She greeted us as soon as we walked in, asking what our interests were. I told her what I was looking for, she brought me straight to it…she didn’t try to sway me away from what I had my sights set on. Josie was very knowledgeable about the furniture and made the whole process run smoothly!! 5/5 recommend Ashley Furniture in Hattiesburg (ask for Josie)!
The entire experience with Ashley's has been terrible! 2 months ago we were sold thousands of dollars worth of "in stock" furniture just to be given the run around on it for 2 months. We have been without a bed for weeks now because of being given delivery dates just to have them canceled(a few of those time nobody even let us know) I will never spend another penny at this store. Days missed of work waiting on a delivery that never came!
Matt was the salesman who took care of us, and Betty finalized the paperwork with us. Matt took great care of us and was very thorough in showing us what they had to offer in Tempurpedic mattresses. Matt had vast knowledge about the products and knew how to sell them! The customer service was great, and our overall experience was wonderful! We will also be buying two beds for our boys online from Ashley!
Very nice and fast response of customer agent,large selection of furniture great price,big thank u to mr.ac will be back to do more business
I was contacted by Ashley Furniture on two separate days that my couch was ready for delivery. Both times the delivery system messed up my delivery. I called customer service and confirmed my delivery both times. After exhausting all efforts to resolve at a lowered level I tried contacting the CEO by phone and email and he never responded. I don’t think Ashley Furniture at the corporate level cares about their guests. I was never allowed to speak with any supervisors or even district managers. The managers at the store level have only email to address issues so unfortunately they were not much help. I won’t be back. Still don’t have my furniture.
Six months ago, I ordered furniture with Ashley and Hattiesburg Mississippi, and I still have not received all of my items. To the items that came to my house for broke. One item so has not been replaced. On top of that I damage my yard. And I refused to pay for the damage.
Very patient and more than Helpful. Great experience. I’m more than satisfied. If the rating were based on a perfect 10, I’d give it an 11. 👍🏻
Bre was fantastic, patient, and informative while helping us choose the couch of our dreams! Would recommend her to help anybody!
Worst furniture buying experience ever! Ordered a bed, chest of drawers, and nightstand for my son. I paid for assembly at checkout. The chest of drawers was delivered one day fullay assembled. The bed came next and was left in boxes on the front porch two days later. I called 6 times asking about the assembly. Was repeatedly told they would get someone to call me about it. No one ever called. Eventually they told me that since that came from the online Ashley’s, they wouldn’t assemble it. Horrible customer service. The person at the store lied to me and told me she would have someone call me and then I’m the end, told me she just said that. Never again! We usually buy from Miskelly’s. Should have never tried another store.
If you ever want to by a furniture in Hattiesburg area just go to Ashley furniture, and ask for a guy name Josh N, or Ms Barbara they just do such a great service big thanks 🤝
The sales person was amazing. Her name was Breanna. But when I received my delivery I wasn’t pleased. I wasn’t home when it got there but when I saw scratches and stains I really wanted my money back. $9000 on a bedroom set, it needs to be white-gloved and scratch free. I will be contacting them in the morning.
I would love to review the couch i bought but i still haven't got it. We purchased on 7/31 and were told 8/9 for pick up, big reason we chose that one - short wait time. When we didn't hear anything on the 9th so we contacted the store and were told wait a few days and check back. We did and were then told it was pushed back to 8/20. Here it is the 20th and nothing. We could have ordered online, got free delivery and had it by now from a different retailer. A very disappointing and frustrating experience.
Received my bed Saturday,but delivery guys could not put bed together due to no hardware in box. I called Ashley's Saturday through Monday about the issue,finally to day someone tells me they have to order the hardware it will take 7 to 10 business days to come to my house then I have to wait several days before someone comes back out to put the bed together 😐😐😐 Ashley's get 0 ratings from me, they are awful 😖
Always polite and no pressure service. Great selection of furniture.
Our delivery date continually got pushed to almost a month after the originally scheduled delivery date. The guys in the store were nice enough but set unrealistic expectations as to how quickly we would receive our furniture. The delivery service was awkward and not friendly and left trash when they were finished.
Charlie and Scott got us lined out with exactly what we wanted, making the whole process simple. Love it!
Awesome customer service from the moment I entered the store. Shelby, Josh, and Jasmine we’re all amazing! Josh went the extra mile and Shelby was a delight to work with! However, the delivery and refund policy are a joke! How can you charge a 10% cancellation (restocking) fee for something that hasn’t left the warehouse yet?! Also, why does it take over 2 weeks for your purchase to be delivered?! The manager, John, quotes nothing but the policy when speaking with him about your dissatisfaction. No sympathy, empathy, or anything! Just an Ashley’s robot… I do not recommend shopping here unless you have a year to wait for your furniture!
Joshua was very accommodating and extremely helpful. Y’all had the exact piece that we had been told was discontinued and unavailable! Thanks
So far the experience me and my wife has been frustrating. We were quoted a price for protection plan and that number drastically changed. There lack of communication is very poor. They only delivered half our furniture which was sent back because we said we wanted to wait until all of it could be delivered together. Tried several times to pay for our protection plan before delivery because we were told that its has to be paid before delivery to coved our purchase. They still have not yet sent electronic bill for protection plan to be paid and has been 1 week exactly that we made our purchase. Still on the fence about just cancelling the whole order.
The Sales Person made furniture shopping a pleasant experience. And I thought the price was reasonable. Will definitely go back to this store.
The mattress take for ever. I buy 1 almost a month now. But I never see they come
Horrible service after merchandise was paid for. John, store manager has no customer service skills. I can’t get a number for the store or salesman AC Curtis. Dinette set was purchased 5/14/22 and delivered 5/20/22 with missing parts to install legs to table top. I want it fixed ASAP. Someone on customer service call said he put in a ticket for me on Saturday. I need an update on when this will be resolved please
I visited this store today. I had an item in mind that was overpriced at other locations. Figured since it was made by Ashley, I would try looking here. Shelby was a great sells person. She was able to price match my item. Shelby was very honest in her response when I inquired about delivery. She was also knowledgeable about my search for an area rug. It felt like I was shopping with a girlfriend. If you are in the market for some furniture, go and visit Shelby @ Ashley.
Good product & service. Took a star off because staff was a little overbearing.
Awesome place.
My experience of hearing from my coworker about ordering a table in August 2021 and now we are in May of 2022 and he is still calling Ashley's to find out when his table will be delivered. It has already been paid for but yet nearly 9 months and no table. Based off of his experience I will not be buying anything from Ashley's that can not be taken home the day of purchase or I just won't buy it at all.
We’ve been waiting for almost 4 months , we suppose to get a call or email or text from them before to schedule time and date to be arrive to residence but when they arrive the residence at 6:20 pm they just call one time and I miss their call, after that they just email to me, I have to wait another 3 more weeks to be delivery again. Cancel is my choice . Room to go is more more better then .
Very friendly staff😎😎 Very accommodating
I found what I was looking for. Matthew was most helpful on setting up delivery. I will definitely return when I need other home furnishings.
My experience with Ashley Furniture Store in Hattiesburg, Mississippi was one of the most exhilarating I’ve had in a long while. My salesperson was Shelby Odom. Not only was she extremely knowledgeable about the items I wanted to purchase, but her demeanor was extremely sensitive to our interaction with regard to the transaction. She explained every detail in depth and answered each question which I had in a knowledgeable and proficient manner. She is an expert in interacting with the potential buyer (me)! She has an engaging personality and convincing attitude, personality and delightful charm. Ashley Furniture could not have found such a more delightful person to relate to people in such a magnificent manner. She is a credit to your sales force. Her admirable sales qualities are what any salesperson should attempt to replicate. She could have sold me a crater on the moon and I would have easily bought it. I’m sure I spent more than I should, but I will sleep better with my new mattress and rest more comfortably with my new recliner because of my purchase. Shelby admirably deserves any accolades you might give her!
After looking everywhere I finally got an awesome sectional today! I think I got the best value for the best cost 😊 Thank you Ashley Furniture!
Mathew at the Hattiesburg ms location was very professional and very helpful.
I went in with a certain idea of what I wanted. The sales team was extremely helpful and helped me get to the item I wanted.
LOVED MY EXPERIENCE HERE! Breanna greeted me at the door when I first walked in and assited me the whole way! She was very nice and wasn’t pushing like most sales people can get! She just wanted to help me find a couch that I loved and worked best for my home! She made it a very easy and smooth visit! BREANNA IS AWESOME!!! More stores need employees like Breanna! She is GREAT! Ps. I did purchase a couch and I’m so excited
Liz & Kevin were very very helpful. They made sure we got what we were looking for and answered all our questions. They were very patient and polite.
The assistant manager was fantastic. He did everything he could to make us happy. He should be made manager. He definitely should be rewarded for his customer service. Spent $16,000 at this store today He helped the salesperson Sherry Newsome with our order. He worked on President day at noon. I did not get his name. But you should reward him.
Staff needs better training on pricing etc. Took too long for them to match the price I was given the prior day. Lots of excuses and blaming of untrained new hires but eventually they did the right thing. Very frustrating experience today. Management probably should not be talking store sales at the front of the store. Good furniture and value overall
Amazing how nice the sales people are and they will go above and beyond to do everything they can to help
Incredibly kind and understanding of my needs. Not pushy at all. Will be back!
My fiancé and I just purchased furniture for our livingroom. Matthew and Kevin did an amazing job making sure we left with the furniture we wanted. They went above and beyond. I was pleased we stopped at Ashley's and will definitely refer friends and family. I gave them 5 stars because they deserves all 5 of them. Thanks guys
Recliner Furniture tore within a year. Filed insurance claim and never heard back from them on fixing or replacing....
Great customer Service
Incredible showroom with a sales staff that truly was friendly and helpful!
Very good selection. I like that the furniture is made in the U.S. and especially because it's made in Mississippi.
Stop in and ask for Kelly. Nice folks and furniture made in the USA. Large show room and lots to choose from.
Staff was a big help and very friendly! Made first time buying a new couch very easy.
Great shopping experience!
Great service and knowledgable associates. Very good shopping experience!!
Friendly, very helpful, great customer service
Great customer service. Very helpful!
Beautiful selection and the staff was so helpful and knowledgeable.
The Ashley Furniture Homestore in Hattiesburg was great! Lots of beautiful furniture and Curtis was a great help with finding what I needed.
Excellent customer service. I had a pleasant visit. I bought this gorgeous sofa. I can’t wait to have them in my home! 🙌🏾🙏🏾💫
Great customer service. Matt was very helpful and knowledgeable!
Let me look without pressuring me to buy. Our salesperson was great and worked with us on multiple occasions.
Ms Sherry was wonderful and spent the time needed with me to find the perfect dining table. And the deal I got was absolutely amazing!! I'll definitely be back! 5 stars for sure!
Excellent shopping. We like to try out the sofas without a salesperson. They are there when you need them, but not pesky. Looking forward to our new furniture!
First time visit - very pleasant
Kelly was absolutely awesome, she gets 5 starts! Ashley's gets 4 because they need to upgrade their internet package. Their computer system is too slow. The only reason I say this is bc what took four hours could have taken 2. I hope this encourages them to do so.
DO NOT BUY from Ashley’s furniture store. Only buy furniture from Miskellys. We bought bedroom furniture(Ashley’s Raelynn) set from the store and received complaints from the sales person, Multiple times, about how he won’t be receiving enough commission. We still placed the order and paid it in full. We used my debit card tied to my checking account. We were told it would take about 2-3 months to ship to our home.. we purchased at a discount so we we’re okay with waiting. 3 months later, still no furniture.. my wife receives and email that some of the things should ship in a couple weeks but the bed-frame will be shipped in another 4 months… My wife cancelled the order. We are still waiting for our refund from Ashley’s. 1 day after canceling, we purchased the same Ashley Raelynn bedroom furniture from Miskellys. We Received it in only 2-3 days. (Same furniture) We have still not received our refund from Ashley’s and already have had been enjoying our new furniture for over a week now. It blows my mind that Ashley’s furniture can’t get their own furniture to you but Miskellys can get you their furniture to you in days!!! Crazy! DO NOT BUY from Ashley’s furniture store. Only buy furniture from Miskellys.
Matthew Morgan was an absolute astounding individual to work with he really helped figure out what I needed and helped me figure out how to get it within my budget. And everything from beginning to end even the movers who put it in we’re super professional and friendly and just amazing fellows! I will be shopping here again!
I was very pleased will buy again service was good
As I entered the store a gentleman by the name of Kevin approached me and welcomed me. He then asked if he could help me. I told him I was looking for a particular style of sofa. They did not offer the style I was looking for but had a couple actually 4 that would be just fine. He showed me 2 and left me alone to look around the store. When I finished looking I thanked him for his help. He told me about their mattress special. I appreciated his help and letting me look on my own. I WILL go to Ashley when I am ready to purchase, both. Sofa and mattress. Thanks Kevin.
I was told my new couch, coffee table, twin bed, and mattress set were to be delivered month late anyways. Then I was called and told the twin bed was back ordered and I would have my order by end of November. Then I asked if they could go ahead and deliver what they had and I would pick up the mattress myself when it came in later. They said okay. I was told my everything but the mattress would be delivered by first of October and the mattresses would arrive at the store in Hattiesburg by November. I was called about delivery date saying that all my items were coming today (10/8/21) so naturally I got rid of my current couches to make room. Not only did they come over 2 hours before delivery time window when no one was there but they only brought the mattresses. So right now my mattresses are outside my home.. I called them back and the person who helped me was rude and unapologetic at what I was going through. She stayed my couch would not be delivered till 10/25/21! Um.. what am I suppose to do till then mam? I am currently on hold for her manager and no one is picking up. I will never use Ashley’s furniture store again!!!!!
We purchased a Gamaliel sectional from Ashley HomeStore in Hattiesburg in September of 2019. Along with the furniture I paid $199 for a 5-year Protection Plan, that included free cleaning and one time replacement if a bad mess or damage occurred. In April of 2021, I pulled my invoice and the brochure for my Protection Plan to see what I needed to do to start a claim. I went to the website and tried to register, but based on the information provided accurately, could not be found. I then called instead and started my claim by phone. Over the course of almost six months, I called multiple times and had to restart my claim multiple times. In September of 2021, I received an email stating the reason my claims would not go through is because they do not have the contract for my protection plan. I called Ashley HomeStore and was told that it was with another company instead, totally separate from the the one I received the paperwork for. I went to their website and started a claim there. October 4th, 2021 I received an email from them stating they did not have the contract for my protection plan either. I have been trying to contact the store since Monday, Oct 4th and have been unable to get any answers, or even anyone from the store on the phone. Additionally, the sectional is surely not made of the same materials as the showroom piece, and the one I received has a poorly constructed back frame with one vertical brace not lined up flush with the horizontal piece it is attached to. Because of this, when my 4 year old son fell back in between the back cushions, his head collided with the edge of the offset board and began bleeding profusely, as head wounds do. He was fine, but obviously traumatized to see so much blood on his body, clothes and towels at only four years old. I’m not sure what I paid $199 for if the two companies they would have used during that time are both claiming to not have my account on file. It’s pretty frustrating that such a large chain company would make a mistake with hundreds of their customers dollars. At this point, I don’t even want the couch anymore and have since replaced it with a quality piece of furniture and stored it in hopes that someday I may be able to actually use the protection plan that I paid for.
Excellent service and excellent price. Enjoyed the time there. Sales person was very patient.
These folks are the best! I love their communication abilities. Kept us informed every step of the way. Ashley went over and above aa being responsible, informative and available. And had more than enough selections to meet our needs.
AC was a great help! Saved us from having to try every sofa in the store by asking what qualities we were looking for, narrowed that to a list of 3 and ended up getting the 1st one he suggested! Can't wait to come back and get a Tempurpedic bed!
After looking online I decided to go in store to get a hands on experience before buying. Prices were close to what was online. The atmosphere was friendly and welcoming.
Nice place..friendly atmosphere. Got a great deal on my furniture and with options to add on later still at a sale price.This is a wonderful company to deal with furniture needs. Quality products and reasonable prices.Please visit.
Beautiful Furniture great people
I will never buy a piece of cardboard from Ashley’s. Be fell apart same day. Gave me the run around until OH I AM SO SORRY YOU HAD ONLY SO MANY DAYS TO LET US KNOW !!! No return !! 3thousand dollars I have wasted on a bed that is a hazard. I already had my foot reattached from a automobile accident last year. This bed fall on my foot. The thought has me a nervous wreck. I have nobody to remove the bed from my room. I can’t stand for very long. I told them I don’t want the money. Please just come remove this bed from my home!!! I keep getting hung up on & transferred from in store to online sales departments. This is so sad how they do their disabled customers.
I bought a Mattress from Ashley home furniture Hattiesburg Mississippi and they were extremely nice However I was told my mattress would be here towards the end of June yet it’s still not here! Highly would not recommend buying something from them! We asked to speak to a manager but still have not gotten to yet!
They will lie to you and say that your order will be delivered in 4-6 weeks to get your money then after 10 weeks with the order still not being ready and you cancel it they take over two weeks to mail the refund check. I’ve been waiting on a refund check since July 21st and still have not received it. You can’t speak to the store manager you can only call the corporate number and told to enter 3 to reach the store. After waiting on hold for over 45 minutes using this option you get transferred to the corporate call center and again told to dial the same number and enter 3 again. NEVER DO BUSINESS WITH ASHLEY FURNITURE!!! They will lie through their teeth and smile while doing it!!!
Any time I arrive at Ashley Furniture in Hattiesburg I ALWAYS feel welcomed and the staff members are so nice and helpful. I ALWAYS make a purchase when I’m in that store!
This store has wonderful salespeople who really try hard to get you what you want at the best possible price!!
Very good experience in hattiesburg store today. Joshua Baker was our salesperson. Very knowledgeable and professional, found us exactly the living room set we need for the price we wanted to spend. Ready for pick-up in two days.
Loved my experience at Ashley Homestore. I was well taken care of yet given my time to find exactly what I wanted. Great experience, I cannot wait for my sectional to get here!
Marty was great !! Very professional and patient because I was so indecisive about which pieces I wanted. I will definitely look for him from now on
Ok, bought a dining table w/ 8 chairs. 2 had to be returned and replaced after delivery. The table began showing wear in just a couple of weeks. Called customer service. They said someone would respond in 72 hours. They did not. Called again about 3 more times. No response. Be aware that the Ashley store in Hattiesburg, MS does NOT answer their phone. When I drove to the store to talk to a manager she affirmed that they did not answer their phone. She told me that someone would be in touch. They weren’t. In the meantime, my husband pushed a chair under the table and a leg sheared off. That makes 3 out of 8 defective. By now I’ve had it. Drive back to the store and tell them come and get it. I’m done with that set and lack of customer care and service. Manager says that she cannot make that approval it would have to be regional manager. I asked for a number for the regional manager. She would not give it to me. Instead she gave me her personal number. I gave her a couple of days to get back to me. When she did not, I called her. It went to voicemail. So after about 5 call attempts she answered. She said she didn’t know anything that it was her off day. She later texted me that they would return the set for me. I began getting automatic calls from Ashley saying that I would be getting a delivery. I texted the manager and she said no it was a pick up. Ok. Well, when the truck showed up at my house, they had 7 chairs to be delivered to me. He has no orders for a pick up. I tried to call the manager 4 or 5 times. She did not answer. I insisted the driver take back my 8 chairs but he said he could not take the table. After he left she returned my call and has yet to rectify my problem. I now have a defective table and no chairs to sit in. I will NEVER grace the Ashley store again after I get my money back and I will not encourage anyone else to buy there either. The customer service is non existent. You can walk in the store and have salesman fall all over you and you can drop $2000 on furniture but don’t try to call the store if you have an issue. They do not care. Period. I even called corporate and the lady I spoke to connected me back to th 800 customer line who gave me her number!!!? Go figure. I’m done. I wish the CEO would call me. I’d love to talk to him/her. M. Livingston. P
Wyatt was great! We got a good deal on our living room and dining room sets. Great prices, easy 0% financing and knowledgeable sales professionals. Only one issue, COVID has all the manufacturers backed up. Unfortunately this is not unique to the furniture business, but it's everywhere. Anyway, we are looking at 6-10 weeks for delivery. Thanks again Wyatt, for all your help.
Great deals on furniture and fantastic salesmen and women! AC Curtis set us up with a great deal on our new couch and recliner! I would recommend to all looking for any form of new furniture!
I originally had trouble getting in contact with the Ashley Furniture Store in Hattiesburg, but decided to come in person and was pleasantly surprised. I had no trouble getting approved and was able to get the bed of my dreams. I highly suggest Ms.Sherry she was extremely helpful and insightful on the best way to get furniture I wanted. I will be returning soon!
We were mislead a little about the amount of assembly needed. We were told it would amount to having to put the legs on but it had to be put together completely.
Shelby was very helpful and patient making sure I had everything I wanted in my purchase. I will definitely be using them again!
We ordered a bedroom set in April and were given a delivery date of the end of May. We received a partial order two weeks ago. Still missing our nightstands which they said they delivered but weren't. EVERY piece of furniture we received was damaged. We have received no communication from Ashley or the store as to when we can expect our nightstands or the replacement pieces of furniture. Joshua was a perfect salesperson. Told us everything we wanted to hear in order to get the sale, but didn't follow through with the promises he made. I would suggest going to a different furniture store. Can never get anyone at the store to answer the phone. the call center is no help. Update #2: Received nightstands. Guess what? damaged. It will be December before replacements. Update #3: Had a delivery today for the replacement of the damaged bedroom set received in July. Guess What? DAMAGED again. Don't do business with Ashley.
We were very pleasantly surprised!!! AC did a fabulous job at taking our needs in mind and finding the perfect Livingroom furniture…. And we are getting it in ONE WEEK!! The sofa & love seat are stunning & both power recliners AND are LEATHER. I never thought I’d have leather, but AC & Gina worked their magic & met my budget!! I can’t say enough great things… LOVE ME SOME ASHLEY FURNITURE!!
Kelly C. did an amazing job helping us to purchase our new bedroom set and recliners. We came in to browse and because of her excellent customer service skills and her ability to listen and address our needs we decided to purchase today. We even upgraded our mattress set to an amazing Therapedic mattress and Ergo adjustable base.All of our items were In stock and will be delivered within the next week or two. There were some problems with the technical side of our order but with some help she was able to complete our order while juggling other customers at the same time. She handled all of the technical obstacles professionally and completed the transaction as quickly as she could. We were highly satisfied and will definitely request her the next time we come in.
The staff was very friendly and professional. Genuinely seemed to care about meeting my needs and not just making a sale.
My experience was great.. I was able to find everything I needed, and it’s good quality furniture. The staff was amazing and walked me thru all the steps I needed to get qualified for my interest free financing!
It was a fast and easy experience picking out our new sectional and ottoman! I hate that we have to wait so long to receive it, but I know it will be enjoyed so much when we do!
Wonderful experience!!!! Matthew was very helpful and make the process very quick and easy for us. We will definitely be back to do more business with this company
AC is an awesome sales rep with an awesome sense of humor, he made us feel comfortable and was very knowledgeable about the furniture and the current sales. The only thing I didn’t like was the prices. I think some of the furniture pieces could’ve been less expensive due to the materials used. We are returning customers and will be back to shop again if there are any good deals. UPDATE: Unfortunately it took almost 3 months for us to get out furniture delivered. We were told 2 weeks. No one bothered to update us on the situation, we had to keep checking and the color of the furniture looks a bit different from the store displays.
Took 9 months to get living room table set that wasn’t damaged. 6 months to receive a set that was damaged. Then another 3 get the damaged pieces replaced.
We were greeted as soon as we came in the store. The salesman asked what we were looking for and directed us to the exact area we needed. He was very friendly and not pushy at all. The couch we got was excellent quality.
Wyatt assisted us with our purchase and made the process very simple. Thank you Ashley Furniture for helping us find the right bed frame for our guest room. 😊
Great Customer service! Go see Wyatt -Nina Foster
Amazing selection, prices are good and now most of their furniture is in stock.
Did not receive my products after been told several times I would !
Bought a table and chairs from Ashley last week for delivery. Arrived at the house a day late and in broken condition. Called in to customer service and was told that they would send another one out to us this weekend. We will be out of town this weekend so that is a nogo. Asked if we could refund the purchase and delivery price since we had not taken delivery and was told there would be a 10% fee for me cancelling the order (which was broken when it arrived). Asked to speak to a supervisor and was told I'd be put in the supervisor's que and they would reach out within 48 to 72 hours. Horrible customer service and terrible policies regarding the customer. I will contact BBB and file complaints with whomever will listen at this point. I will definitely not do any business with this company in the future. Update...I went to the store and spoke with Michael Goff who promptly refunded my purchase price and apologized for the terrible service I received from the corporate office. I was very happy with the service I received from him but still majorly disappointed in Ashley at the corporate level.
Very helpful Great products
Wonderful experience! Kevin was wonderful the whole time and I am very indecisive! Will be back!
I recently visited the Hattiesburg location. Everything was beautiful. The staff was amazing. They check on you, but do not hover over you and aggravate you. I would totally recommend Ashley Furniture, and this location, to anyone! Ask for Mr. K. Barber!
I was able to text my sales lady and let her know what I want so as soon as I walked in she had me ready to checkout. Very quick and friendly. I like that they aren't pushy.
Really kind and helpful csr yet not pushy. Good deals going on this weekend. Go by and ask for josh Baker. 😁
I had a good experience with my sales rep. He was very knowledgeable about that products in the store and helped me come to a good buying decision based on my needs. I’m excited for my new bed to come in & hopefully it’s everything I imagined!
Honest opinion the experience I encountered was absolutely great. I was treated with respect and was allowed to make my own decision. Customer service was great, instead of being treated like a dollar or just a quick sale. Thanks Ashley HomeStore for my fiancé new L shaped Desktop. She loved it 😊😊
I was able to find exactly the sofa I wanted for my new apartment. The sales staff was very helpful. I can’t wait to get my new sofa!
Go see Josh. Awesome guy, no rush no pressure. Found everything we needed.
Me and my wife had a great experience at Ashley HomeStore in Hattiesburg. We were able to shop and look at their inventory (they had tons to choose from) without being hounded by sales people. Wyatt helped us but didn't hover over us. He was very friendly and knowledgeable any time we had questions. We didn't buy anything the first time we went in, but Wyatt followed up with us and we planned to come back the next day. After looking all over town, it was clear that Ashley had the best selection and the best prices. We made our way back to Ashley and met back up with Wyatt to buy our couch. He walked us through the whole process and answered any other questions we had. We are so excited to get our couch delivered in a few weeks. We'll definitely be back to Ashley for our future furniture purchases! If you're looking for furniture - Go to Ashley HomeStore & ask for Wyatt!
This location has amazing staff and a large selection. The staff were super friendly and knowledgeable, made us feel welcomed and worked with us to find the right furniture for our needs.
Ordering furniture from here has been one of my biggest regrets. We needed a kitchen table, couch, and bedroom set with mattress and we payed cash for everything. We had to change the couch and dining table twice because we were told due to shipment/manufacturing delays, we would not receive those pieces until December 2020 or later. We were told we'd receive our furniture over two orders and portions of the bedroom set and couch would arrive with each order. This, of course, was not the case. Every delivery was missing items, we ultimately had to cancel the couch because Ashley's kept pushing the date. When we cancelled the couch, it took three weeks to confirm the cancellation, they attempted to cancel our bedroom furniture as well and they kept forgetting to cancel the couch and refund us. Once we finally got refunded for the couch, we were able to place an order with Miskelly's and we had a sectional with four days. We received the bedroom furniture in separate orders which we were warned would happen. We received the bed frame and mattress first. Within one hour of the bed arriving, the front leg broke when I was getting off the bed. I fell out of the bed as it broke and my cat was under the bed and would have been crushed if the whole bed collapsed. My husband just had shoulder surgery a few days prior so I had to fix the bed by getting paint cans and towels under the king size frame. Ashley's said they would send a temporary frame, they never did. We slept on the broken frame for about a month before another arrived. We slept on the new frame for a few days and we went out of town for three weeks. When we returned, we slept on the bed for two weeks before the screws became stripped and began to fall out of the frame. We attempted to fix this by screwing in a bracket at the headboard and the footboard. We informed Ashely's of the issue right away. This was mid-January. The employees at Ashely's Hattiesburg location told us they needed to contact the store manager but if we were okay with it, we could trade in the bedframe for the other bedframe in the set which is less expensive but would need a box spring/foundation. They said since this wasn't our fault and we obviously would've gone with the better quality bed from the beginning had we known this other bed was so poorly designed, they would ensure we wouldn't pay anything out of pocket. No one contacted us after this initial encounter or anytime after. We were constantly expected to call the store (the store's number does not go to this location anymore) or go to the store in person. Every time we showed up, we had to reexplain our situation and have an employee send an email to the manager. For whatever reason, the manger was never present and had no sense or urgency. It took nearly two months for the manager to acknowledge the situation and say they were not willing to work with us. Someone at the store also placed an order for the new bedframe without informing us or ordering the box spring/foundation. This meant Ashley's intended to take the broken bedframe which was again supported by paint cans and towels and leave us with a bedframe we could not use because we didn't have a box spring and they didn't bother to inform us. It took another week for us to get any information on this and finally get a box spring ordered. We could only get the assistant manager to speak with us and finally agreed on 20% off on the Ashley's foundation. I also learned at this point that Ashley's sold us a Tempurpedic mattress, mattress cover (per warranty), and our bedframe in September and told us we didn't need a box spring/foundation but according to the Tempurpedic website ever Tempurpedic mattress needs a box spring/foundation of some king, so don't trust Ashley's to keep you in compliance of your warranty when buying an expensive mattress. It also took three attempts for Ashley's to deliver the new bedframe. For some reason, they only ordered the headboard, no rails of foundation, but they still wanted to take away our old frame at the time of each attempted delivery.
Wyatt helped us pick the bed just right for us! Wonderful shopping experience!
My fiancé and I went in to get a mattress and the salesperson was VERY helpful and mindful of our price range and very knowledgeable about the furniture. We walked out with exactly what we wanted and could afford!!!
Management refuses to call with status of an error the store caused , would not recommend them as far as customer service goes. This has been the worst experience I have had from them yet.
Had a very experienced and beautiful sales lady. She was very helpful
Dustin was helpful
The salesperson (Carrie Robinson) was extremely professional and without doubt made my experience very smooth. She didn't over promise. I would definitely recommend her and the store, as a source to buy from.
Kerry was an amazing sales person. Not pushy, not standoffish. She was wonderful, gave me a pretty good deal. I would like to have it earlier but I can't wait for my table set to arrive. Thank you Kerry.
Really like the late store hours
Very patient, took time making sure we got exactly what we wanted.
Great prices. friendly and knowledgeable service representative from everyone especially Michael. I will do business here again.
We had the best sales lady ( Ms. Sherry Newsom). She didn’t try selling us anything that we didn’t need. She recommended a very comfortable mattress and helped pick out a couch to match our walls that we are repainting. She also recommended keeping our current tv console instead of purchasing new. We were worried our current would no longer match. She was so kind and very helpful. Didn’t push us to purchase anything that we didn’t want. Very great experience. Can’t wait for our furniture to arrive!
Our sales person was wonderful, the Hattiesburg Store was very friendly however that is as far as I can give as a good review. From the moment we signed on the dotted line nothing but issues. Box springs delivered no mattress. Months later still no bedroom furniture and now telling it will be even longer!!!!! Who wants to buy furniture and have to wait 6 months or longer who knows when at this point I will never buy from this company again!!!!
Always a pleasure visiting Ashley Furniture,
Kelly did a wonderful job of answering our questions and showing us all the options! Thank you Kelly!
I had the pleasure of meeting sales rep. Ms. Sherry Newsom, and she made my shopping experience very worth while. She is very pleasant, and I was delighted for her to help answer questions about the items I came in to purchase.
This is my 3rd and final time shopping with Ashley’s. I’ve only ever received basic service, nothing to rave about, but this last experience was by FAR the worst. The Hattiesburg location will NEVER receive my business and I would not recommend. Customer service was poor, rude staff, terrible experience, sales associate wasn’t knowledgeable, and not very helpful.
We were met at the door with a friendly salesperson who helped us choose a new couch and love seat by answering the many questions I had. We were very pleased with our experience and purchase!
We visited Ashley's Furniture yesterday. I haven't received my sofa yet, of course. I wanted to share my experience with my sales consultant, Alex. She went above and beyond to ensure I was happy with my choice. I had a great experience.
I love your prices and I’m going to be doing a lot of business with y’all
Great service by Carrie today in Hattiesburg store. Worked a great deal and 12mo no interest too!
Went in to purchase a mattress. Dustin was very helpful and knowledgeable about which mattress is best for my preferred sleeping position plus being a hot sleeper, he pointed me to one with a cooling technology. Can't wait to get my new mattress in!
They sales people are really helpful and not pushy. They took time to answer questions and are professional. The bedroom set is sophisticated and comfortable. Really going to enjoy it.
Dustin at the Hattiesburg store was very knowledgeable, friendly, and professional about all areas of the store.
I chose furniture quickly to order and was in and out. However it took months to come in and one of my couches hasn’t really held up that great.
Very awesome team! Explained the entire process great! Will definitely be back.
The people here were amazing. Joshua helped me get the most I could for my money. He was honest and upfront about some of the prices. Overall I got 2 bedroom sets and a sectional sofa. I will definitely come back and order more!!
I have been looking for a round dinning table for quite a while. So happy I found one I like at Ashley’s in Hattiesburg MS.
Purchased a lovely bed and mattress. Can’t wait to get it! Carrie was very helpful and easy to work with.
Excellent service and a great selection!
I was sooo pleased with Wyatt and Megan. I came in and was happily greeted. It was almost closing time but they helped me and didn't rush me. I am a handicapped veteran that was happy to shop there. The deals couldn't be beat, plus with Wyatt's expertise made the experience awesome. He was very patient with me and my 17 year old daughter Aaliyah. He answered every question with a professional flare that you don't really get elsewhere. Megan from Acceptance Now helped wrapped up the sale with a neat Christmas bow with her southern charm. She gleefully explained everything about her company 's part in my purchase. They made me feel special, yeah I know it's part of their job, but you can tell when it's genuine. I was feeling bad when I went in, but felt great when I left out! If you're looking for great folks who know their stuff, head on over there!!!
Hope was a excellent sales person. Let us shop till we were ready to deal. Thanks you Hope for helping Connie and I get our living room furniture.
We bought all new living room furniture today...Dustin was very professional and courteous; he made our experience easy and pleasant.
As always we get great customer service, friendly, very helpful staff and fast service. Ask for Wyatt, he is great.
I had a wonderful experience purchasing my living room furniture at Ashley Furniture today. Joshua was so friendly and very knowledgeable of the products. He was so helpful and we found the perfect living room set for our home once again. Thank you Ashley for always providing the best furniture, prices, financing and customer service!!!!
We recently purchased a bedroom set from Ashley’s and our experience was great. The sales associate was polite, informative and allowed us to discuss our purchase in private.
The lady that helped us was patient with us and helped us with several options. Great experience and customer service.
Great selection, prices and customer service.
I purchased three bedroom sets from this location! Carrie was my saleswoman and she was so patient and understanding. She wasn’t pushy- instead she listened as I voiced my concerns and she provided me with the best options. Thank you Carrie for my wonderful shopping experience!
Very good people who don't push what you don't need and they listen to the customers I would definitely go back
Sales team is very helpful
Fantastic experience! If you’re looking for Grade A service and knowledge I highly suggest Wyatt Hunter! Thank you Ashley Furniture in Hattiesburg!
The service at Ashley Homestore in Hattiesburg was fantastic from beginning to end. The salesman who helped me, Joshua, was very helpful and made the experience easy, and fun. Will definitely go back, and recommend to others!
We were very pleased with our buying experience. When we made our decision our salesperson was handling a sale for another customer but she arranged for another associate to take care of us and we were finished very quickly. Plus they had an extra 25%offof everything today. A special treat! Thanks!
Two thumbs down for this place 👎🏾👎🏾 Horrible customer service it was if they could care less weather or not they made a sell or not needless to say I won't be back!!!!
Great experience as always.
We were in for the midnight sale and Gina, the store manager, was very accommodating. She helped us get the best deals for the furniture we purchased. I’ll definitely be returning. Thanks Gina!
Very friendly people and willing to help us, wry knowledge with what deals and promotions they where having
I have purchased multiple sets of furniture over the years from this store. I went in a few weeks ago to purchase a bench to go with my dining set and wanted to look at couches too. The first salesman forgot about me and my requests and he got the manager to assist me. I was able to order the bench but after paying did they tell me the pick up was in another town. I had spent a good bit of time in there and was ready to leave and told the manager I would revisit the couch thing soon. He gave me his contact info upon my leave. I have emailed him 3 times and called the store over 15 times. No will answer. The 1800 number is a joke, they put you on hold to leave a voicemail and no returns your call at all. It’s very disappointing that I would want to spend several thousand dollars in a store and get no reply back. I shouldn’t have to go in there nor have to contact another Ashley Store to get someone. I’m a very easy going person so for me to complain like this is very rare. I will no longer purchase anything from this store or recommend it. Maybe the manager will see this and finally reply to an email.
They were knowledgeable Koval the furniture up in the store did try to fit the right Furniture to your house
Delivered a $3000 bedroom set with a 3 foot scratch in the middle of the head board. Told them and they said it was within the standards of Ashley. Within 3 months the paint they use on my set was flaking off on every part of the set. Told them and they said It was my fault. Stay away from Ashley. They have horrible service and worse quality. Its just resin furniture and sprayed. I asked if I could buy the paint to match because mine was barely painted. Of course I was told no.
Since August, I have been trying to contact Ashley's Home Store to have my furniture serviced. At the time of purchase, I agreed to a furniture service protection plan that would cover damages. My original purchase was made in Hattiesburg,MS, but I have since moved to Houston,TX. Upon moving and trying to have my furniture serviced, I was told to contact the store of purchase for the necessary information to file a claim. Since AUGUST, I have tried to contact Ashley's in Hattiesburg. They refuse to answer their phone calls. I have sent two people to the store to have someone contact me and both times, I was told I would receive a call in 24-48 hours-nothing! There is also an Acceptance Now leasing company located inside of the store, whom I used to finance some of my furniture. I decided to reach out to them for help and again, nothing! I was greeted by a manager named "Charlie" via phone, who was extremely rude and lacked empathy. He refused to get a manager from Ashley's to the phone, stating that this was "his personal phone and he didn't have to let anyone use it." I was then hung up on several times, by Charlie. Charlie screened the phone's caller ID and ignored, rejected, and hung up on SEVERAL of my calls. After telling him that the calls were being recorded, he finally gave me a number to contact someone abbove him. First stating that "he was his own boss and no one was above him." After filing a complaint with Acceptance Now for their management, I still had not been helped by Ashley's in regards to my furniture. Several days and weeks have now passed-nothing. I am still not able to reach a member of management by phone. I sent someone else to the store and a manager,by the name of Littlejohn,concluded that this person was "ignorant" and we should "just be patient." Keep in mind I have been trying to get help with this issue since August. Furthermore, I have been promised calls back and received none. I am being told that my furniture service protection plan was never registered; however, these is proof that I purchased it. The managers lack empathy and feel no true desire to assist paying customers! The service is unacceptable-from people who call themselves "managers"
Purchased an awesome bedroom suit for an awesome price! I will definitely be purchasing from them again! The staff there are phenomenal, and are very easy going. Not only did I receive great customer service from Carrie, but also my Biweekly payments have brought up my credit score tremendously! My only complaint is that there aren’t enough stars on google to truly review my visit that is a well deserved 1million stars! ~Haley Jenkins
Fast quick service. G Boudrea met me at the door and provided great service. She gave me a good deal and I wasn’t in there all day.
Awesome experience! Really good customer service! Will come back for future business!
This is my goto store; awesome customer service and quality furniture!
Wonderful experience!!! Our sales girl was very nice and helpful! She took her time with us and was very informative!!!!
Over $2k on a couch with a 2-5 year warranty and it makes sense why you would need a warranty like that. These are the cheapest things made. The springs break (not even sure how), the pieces that keep the sectional connected falls apart and the wood is worn. You’d think I weigh over 400lbs, but definitely under 200 and 6’ tall. I’m pretty sure they come from Wish and that’s why their delivery dates are always outrageous. Super long delivery and poor quality in materials. You want quality? Go somewhere else because this is not the place to go.
Not many stores carry what I needed much less have choices on display. I was able to see and sit at multiple choices guided by a knowledgeable salesman. I have some disability issues but the person helping me was patient to listen carefully, repeat when necessary and answer all my questions. Even dealing with Covid there will only be a short delay receiving the furniture purchased and I am happy with the price.
Great service!! Great price!
First off let me say Ashley HomeStore has a very friendly staff that walked and my Fiancé at the door and was very quick to assist us and help us make some hard decision with picking from all they’re beautiful items they have in their store we in up getting an Amazing living set a kitchen table and bedroom set for our new home they had many different options for purchasing and they made sure we knew about them like I said very friendly staff...
Best experience of furniture stores. Real personalization and friendly service. Larger selection/variety than competitors. Better pricing.
Sherry was an amazing person, she made picking out my furniture a fun and easy experience, her interior decorating skills are unmatched and she helped me bring my whole house together with a similar flow throughout. I'll definitely be back to Ashley just for her!
Wyatt Hunter is the best salesman hands down. He actually listened to my needs and concerns in regards to a new mattress purchase. He showed me mattresses in my price range and comfort level. I truly appreciate the fact he wanted to help me find the right bed for me. The main thing that sticks out for me, is that he stayed within my budget. Spending money has never been so easy when you know your getting a good deal and the best product. Mr. Hunter told me that he had the best deal in Hattiesburg, but being hardheaded, I had to check the competitors for myself. Not only did Ashely Furniture have the best deal on a mattress, but also the best Customer Service. The other mattress retailers fall short of the knowledge Mr. Hunter has. You have gained a loyal customer. Thank you for a wonderful purchasing experience!
First time in the store to buy furniture and it was such an amazing experience. We found exactly what we wanted with extremely low monthly payments. Micah Adamson was such a help and very patient with us. Would totally recommend Ashley’s Furniture to everyone.
I found the barstools for my kitchen and was in and out in less than 30 mins! Thanks Dustin 😊
Wyatt was very helpful and informative.
Everyone was very helpful and knowledgeable. Made my shopping experience easy! Good customer service goes a long way with me.
Michael was a great salesperson and provided excellent service and helped with all our needs. We will plan on going back in the future. Thank you.
The staff was friendly and great to work with. The guy that helped me was super friendly and was very knowledgeable about everything in the store, would definitely recommend Ashley’s to anyone!
The staff was friendly and very helpful. I got a great deal on my bedroom furniture. Dustin was great. I will definitely be back.
my son shop in there but no one helping him , because he from Asian ? He is a Docter, I just oder over $3000 in there , got my couches but was 3 weeks late ,my son didn’t want me to do business in there any more because the rascism
We were in the store on sat. Morning and Carrie the associated Was very helpful with finding the right sofa and then the purchase of that sofa. My wife is very happy.
We had an awesome experience with salesperson Haleigh.
Furnished my new apartment with Ashley's furniture. Got some great stuff and the 60 month no interest terms made it super easy. Micah was extremely knowledgeable and friendly. Ask for him when you stop in.
Beautiful store. Very professed on salesforce.
I was anxious about trying to shop for furniture during this pandemic. Not sure what to expect. But, Micah was very helpful. I told him what I was looking for and he went out of his way to help me settle on the right choice for my home. I was considering purchasing online with another company even though I have purchased with Ashley for the last yrs. Ashley didn't disappoint. I am so glad I scheduled an appointment to consult with Micah and made the purchase within 1.5 hours. Easy transaction and I got a great price. Can't wait for my furniture to come in. Very confident that I purchased here at Ashley vs online. I know I have a representative if I have any problems and they beat the price I was going to get online. Win, Win in my book! I highly recommend Ashley furniture and ask for Micah. He is awesome. Very personable and professional. Not pushy and trying to get me to buy something I didn't want. He was very funny and friendly. I will be back!
Hattiesburg, MS store meet all our needs with great service.
Ms. Sherry at the Hattiesburg Ms. Location is a very sweet lady and was super helpful with my large purchase today. She was amazing, patient and sweet. She really knows how to make a customer feel appreciated and welcome. SHE NEEDS A RAISE!
Extremely helpful in choosing the right mattress and bed! Eased my mind from mix reviews of the items I was looking at! Always a pleasure to shop here.
Awesome sales team. Mrs. Sherry was the best! I found the perfect items to add that something special to each room!
Helpful salesman and great selection. Nice price matching policy with the website!
We have been to this location twice. Everyone is always helpful, knowledgeable and informative. Wyatt is who helped us with our last two purchases and has been amazing at helping us find what is perfect for our family and home. If you’re looking for furniture at Ashley’s, ask for Wyatt.
I had a wonderful experience here ! They were very helpful and got me exactly what I wanted !
I ordered a bed mid-June. My delivery date has been pushed back 3 times, no one has bothered to call to explain any of this. I just happened to call to double check the delivery dates and each time the date has been moved back-not to mention the fact that I had to call a corporate office because I was unable to get anyone on the phone in the local office. I was offered half of my delivery charge back-34.18. Here I am today- the day of the last delivery date that was given to me (tried calling yday to confirm but was hung up on TWICE without having spoken to ANYONE, so I gave up) and I haven’t gotten not ONE confirmation call and they STILL won’t answer the phone! When they do answer they hang up without saying ANYTHING! They are literally picking up the phone and hanging it right back up! I’m LIVID and want my furniture. Smh. This is such a poor excuse for customer service.
Great prices and wonderful customer service!
My mom and I went to this store as our 5th option in looking for a new couch and loveseat for her living room. We were greeted by Gina just as we walked in and she asked what we were looking for and immediately took us on a tour of options she thought would fit our wishes. We found two that we loved, but also had a few other stores that we wanted to check out. Gina gave us her number in case we had more questions. We went to a couple other stores, but found nothing even close to the selections at Ashley. I messaged Gina and told her we were on our way back to make the purchase. She was super helpful through the entire selection and purchase process. The only reason I gave this a four star review instead of a five star review is because we have to wait until Mid-September to have the items delivered and that is frustrating because we really hoped to have it much sooner than that.
We purchased four bedroom sets with mattresses in May. We were given delivery dates of July 7, 14, 21, 28th. We were then contacted later and told we would need one delivery date, due to all furniture, parts and pieces needed to be present in order to be assembled at delivery. Our date was then changed to July 29th. I receive a message stating my delivery is ready and to choose one of the three dates given for our new delivery date. I chose July 22. I leave work to meet the delivery truck... all that is on the truck is the box springs for two of the rooms, mattresses for two of the other rooms, parts, pieces... etc. Not even a quarter of our order. I call customer service, left on hold for an hour and 22 minutes. Still have yet to talk to them. The delivery guy gives me a number to call. The lady informs me it could "possibly" be September before we get our furniture and I need to call customer service... STILL can't get anyone on the phone. No furniture, no answers as to when I will get my furniture. Why would you deliver box springs and parts to a bed???? What are we suppose to do with that til September??? Horrible experience and I will tell anyone who will listen, not to purchase from Ashley's...
Most Staff was helpful. But seemed like this one manager just has a "I don't care if these items sell" attitude.
Good selection
Great Customer Service!
Great Service!! Staff was super helpful & informative. Came in and got exactly what we wanted (& more). The extra deals they had going on didn't hurt either.
Great experience and they were very helpful and patient while working with us!
Gina was super helpful at finding me the perfect bed today. The one I originally wanted had been discontinued so she helped me fine option number 2. It turned out that the bed I ended up purchasing, I had seen at two other stores and Gina gave me the best price. I was very happy with my experience here and would definitely recommend them.
Due to a recent apartment fire, I was in need of all new furniture. I went to Ashley’s and was greeted by Len Littlejohn in which I explained to him what brought me into the store. He then had Dustin Ackley to assist me and show me around the store to help me find everything I was looking for. I was able to find the things I needed plus get the sale discount, in which Dustin spent hours with me making sure I had what I needed. These guys went above and beyond their job duties and made sure I was satisfied with my purchase. If anyone is in need of furniture, go see these amazing guys because they don’t rush just to make a sale, as they are great salesmen. If I was able to give more stars I would, so thank you Len and Dustin!🌟
A great shopping experience. No hassle at all and provided the best price (online vs. in-store) with a great discount to add.
James was real nice and helped me get what I was looking for! 😌
I did not care for my experience at Ashley Home Store in Hattiesburg. I was incorrectly told by a sales associate that I could take my furniture home with me that day (floor model); however, that was not true. Only after going through the long process of purchasing the set and getting a relative to meet me at the store with a second truck was I told that the delivery person didn't work on Saturdays, so I could not leave the store with my furniture. It's unfortunate that they don't have a person working on Saturdays to accommodate people who work M-F. I also didn't care for their pompous attitudes so I got a refund & took my business elsewhere.
Wyatt was a great help
This place is amazing! The sales staff is great and the selection is great! They went above and beyond to help me get the furniture I wanted. Will definitely be a repeat customer!!
I had a great experience at the Hattiesburg store, they were very professional and and showed much compassion for what I wanted.
James O was helpful and humorous. Made the shopping experience a lot easier
Wyatt helped me purchase my furniture and shipping was within the week! Great service and experience
The prices were amazing !! I went during a bogo sale . I was able to get what I wanted for half off . The staff was friendly and so helpful . I will be going back
Once I got there very helpful. Before I got there I called for 2 hours before I got someone
They was very helpful with all of my needs!! Will definitely be visiting them in the future for more of my home needs.
Micah went above and beyond to get what I wanted.
Awesome customer service. a very nice selection and prices are great! Micah helped the hubby and myself today and he was great!
Very nice furniture. The staff was very helpful and friendly. I would go back.
Very helpful.
Good job
Micah was very helpful and knowledgeable. He matched the online price on our loveseats without us asking. We are very pleased with our purchase and service!
Terrific service even in the midst of Covid19! Chose my piece; ordered and checked out in under 30 minutes!
Overall experience was great! We knew exactly what we wanted. The sales staff (Micah)was patient and friendly. We were able to get in and out quickly. Saved money on the Memorial Day sale! Furniture has comfort and quality. Made in USA! I highly recommend Ashley furniture.
Overall it was a good experience. We had to wait an hour for service, but once we did we were very pleased. Everyone was very helpful!
Great experience! Our salesman, James, was absolutely fantastic. Made it simple and comfortable to buy!
Great customer service and financing options!
They were very nice and helpful
The associate that helped me was James. He was very knowledgeable, but also gave me space to look arond. Once I found what I wanted to buy he helped me with all my qts about the furniture. Thank you James I can't wait till I get my new stuff. Thanks for a wonderful shopping experience. Angel Eaton
Very courteous and respectful. Immediate acknowledgement and answers all questions and very reassuring. I LOVE THIS STORE.
I had a very good experience at this store! The sales representative that helped was very nice and had all of the answers to any questions that I had and the whole buying process was incredibly easy!
They have a great selection of furniture to choose from. I found just what I was looking for. Thxs Ashley!
I was greeted with some of the best hospitality by a friendly sales rep name, Wyatt, in the Hattiesburg store. I believe I was given a pretty good deal as well. Thanks. I will be back.
James was very helpful in helping me find the right living room set. The store has many options to choose from. The delivery date is a little delayed, but that may be the case everywhere right now due to COVID-19.
The service was horrible.
If I were to rate my experience at the hattiesburg store from 1 - 10 I would give it a 10 1/2. Our sales person, James, was ready to answer our questions, gave us a chance to browse and was right there available when we were ready to make our purchase. He is just the perfect sales person. The furniture we purchased was affordable and comfortable We will be back again for sure!!!
Micah was my sales representative and he was excellent! Very kind and took time out to assist and address my needs during the COVID-19 crisis. Can't wait for my chair to arrive!
Love this store have had great service every time will definitely continue to get furniture here and would definitely recommend to family and friends
So....after receiving a damaged dressor January 5th....each week after that for 6 consecutive weeks I had to take.off work and wait at home while delivery people brought me one after another broken dressors...each more damaged than the one I got before....(6)...you heard that right ••••• 6 times••••• delivery guys were always apologetic and professional...but each time they loaded the broken dressors back in the vehicle...as I wrote this there is still a broken dressor in my bedroom....it's March 10....no more word from Ashley....and try calling their corporate office....you will be on hold indefinitely...I managed to get hold of their customer service supervisor by calling their accounting line and getting transferred....I will let you make your own interpretations about what kind of business this is.
A wonderful lady helped us pick out some nice furniture today.
Fast and friendly staff.
Great friendly service! Wyatt Hunter was a wonderful sales associate and made it a very pleasant experience. He is definitely an asset to Ashley Furniture. I would highly recommend visiting the Ashley Furniture store in Hattiesburg to meet all of your furniture needs. Thanks, Pamela Cedotal
Everyone was very helpful.
Very pleased with the furniture at this store. James Ortman was very helpful in assisting me with picking out the perfect sectional. Will make additional purchases in the near future!
James was very kind and professional with assisting our family find new living room furniture!
Delores and the staff were so helpful and professional! A great place to shop for all your furniture needs! J Joiner
The customer service was great, the options were great. The only downsize was the expensive delivery fee. Honestly we’re tempted to go back in and cancel the delivery and figure out how to get it home on our own.
Wyatt was extremely helpful and friendly. He listened to what I wanted and helped me look at only the pieces that he thought I’d like based on what I said. He helped get me a great deal and I would definitely recommend this Ashley’s for purchasing furniture.
I was indecisive but the staff were pleasant and patient the entire time!
Would not recommend Ashely’s in Hattiesburg. The sale and salesman were great...then it came to closing the deal. The salesman was working to get is the best deal we could get for our money and called the manager over for $20 shipping and delivery discount. Manager declined a $20 shipping and delivery discount because we were not in the same county, Lamar vs Forrest. I was spending +$2400 there, no financing. I decided to look passed the discount and proceed to with deal anyway and established a 1/15/20 delivery date. Sale was closed on 1/4/20. Well, come 1/15 there’s no call or delivery confirmation, so I have to call to find out where my furniture is. Call the wearhouse and they tell me all the furniture is in but it just didn’t make it on the truck. Well I paid for it to be delivered 1/15 and Ashley’s failed to uphold their end of of the deal. They put a “ticket” in to see if they can expedite and was told that I’d get a call within 48hrs with updated delivery info. 48hrs comes and goes and no call from Ashley’s. So I call back to find out where my furniture is, and this time I’m told not all my stuff is in and it would be another week or so before delivery could be confirmed. So one person stated all my stuff was in and missed the truck And another person tells me not all my stuff is in and would be another week or so. At this point I just canceled my order. Called my CC company to refuse all the charges for breach of contract and failure to deliver goods. Great sales person...Poor management customer service and poor shipping logistics.
Had great experience with shopping here! The staff was extra friendly and also very helpful in finding exactly the furniture I had imagined in my head. Thanks Ashley HomeStore, the place to shop for your furniture needs 💜
Our sales representatives, Jordan, was knowledgeable, courteous and friendly! I am most grateful to the financing staff for all credit accommodations.
Terrible customer service, my wife and I purchased a very expensive mattress here and we're told it would be delivered today. We have received no updates and no one will return our calls. We will be cancelling the purchase and buying elsewhere.
Jordan was great from guiding us to the perfect options; giving us space to discuss and make our decisions; and, finally, making the prices perfect for our budget! All within an extremely quick timeframe on a Sunday, no less. We couldn't have asked for a better experience! While all of the sales associates are nice, make sure you ask for Jordan if you want to have the absolute best experience!
Jordin greeted us as soon as he saw us. He was getting measurements for another customer, but got right back with us as soon as he could. He was polite, and very kind. Answered all the questions we had, and what he wasn’t sure of, he asked another employee. We appreciated he is attentiveness, and will shop at Ashley Furniture of Hattiesburg again in the near future.
Maketia was amazing to work with. There was no pressure to buy and wanted to make sure I received the best value and quality for my budget. Yes, my budget. She was very open , honest, and friendly over the phone describing my options. I will definitely be shopping at Ashley furniture once my move to Hattiesburg is official and Maketia will be my sales rep..
The salesman was great. The shopping was great .. the show room floor was clean and beautiful. It made me want one of everything... from there everything else was awful!!! It took almost 2 months to get our furniture when it was suppose to be in within 2weeks. Then it took 3 trips for the delivery guys to get everything right... we had broke stuff, the wrong stuff and everything in between...... update 9/19 everything is falling apart. From what I was told some stuff is just for looks... apparently your not suppose to use sit on the couch.....
I"m not sure what to say here. We had a salesman helping us. Granted, we were shown things out of the range we wanted to spend. So we walked through the store and found a bed. My fiance went to get the sales man and he came right on. Then he said that he was going to give another customer a quote. 10-15 minutes later he still never came back. Needless to say I found another person to help us. The first sales person came up as we were finishing up and paying . He wasn't happy that we found some one else, and let it be known. Also, we were told that we could work something out if some of the tables didn't match. They didn't have any in stock to look at on the floor. Nobody told us about the 25% restocking fee.... this is not how I would do business and I have been in the customer service world A LONG TIME!! Disappointed isn't near the word I would use. NEVER AGAIN!
Maketia is AWESOME!!!! She is very professional & really pays attention to details! I asked for specifics and she DELIVERED!!!!! I highly recommend that you ask for her...
Very friendly and courteous staff.
Great, kind and friendly sales people but very bad customer service after purchasing something. Very disappointed!
Bought a couch for 2,500.00 from Ashley's & this is how it looks now. Very disappointing.
Furniture is reasonable here
Garbage furniture. Paid a premium price for a couch and it was broken within a year. The bottom support was only secured with straps and 6 staples. They drilled holes for bolts but never got around to finishing I guess. This isn’t covered under manufactures warranty either they say. So if you’re looking to pay quality price for rickety box of straps and staples this is the place for you! Wanted to support a Mississippi company but won’t be coming back.
Jordan was awesome. Very helpful and gave us great prices. Furnished my whole apartment through him at Ashley’s. Would definitely recommend for anyone looking to furnish in style
Making my purchase at the store was easy, they tell you that they can deliver your furniture anytime not true!!!! After you pay the delivery fee and make the purchase you get a call later telling you your order is in but they don’t deliver after 4pm which I told them in the beginning that we work and don’t get home until after 4pm they don’t try to work with you not even a bit. They should tell the customers before you pay the delivery fee. When I finally got my delivery my love seat had a tear and they had the nerve to say they would repair it I said no!!! I’m not paying for repaired furniture because I purchase it new , The service center is a nightmare so I wasn’t getting anywhere with them so I called the store where I made my purchase finally got the manager to understand that I didn’t want repaired furniture so he said I will get a brand new one. Ok when I got this delivery before the guys took it off the truck they opened it a low a behold it had manufactured defects staples showing and seam not sewed done. This has been a nightmare! I am still in the process of telling them I don’t want repaired furniture but they insist on trying to give me repaired furniture when I purchased new furniture I could have went to a salvage store if I wanted salvage furniture at least it would have been discounted.People please be aware something is not right with this
Jordan was great! He was able to get me an amazing deal!
James was nice and helpful. Explained the details of the Memorial Day sales going on. We found the bedroom furniture we were looking for. Good purchasing experience.
Most enjoyable shopping experience ever! My salesman, Tyler, was extremely helpful and made me feel very comfortable as I struggled to pick out just the right sofa and loveseat.
If I could give this man a 1000 stars I would!!!! I hate shopping and sales people but Tyler King at Ashley is absolutely amazing! His knowledge and passion made the whole experience a true joy. He “prescribed”my wife and I a new mattress as he is the Dr of sleep. Can’t wait to get our new set of bedding! I will be sending all my friends and family to see Tyler King for their furniture needs.
Great experience. Tyler was very patient as we picked out our new bedroom set and matress. He made sure we got the best price for the Memorial Day sale too. Will be back for kitchen table soon. Thanks Tyler
Wonderful buying experience! Jordan at Hattiesburg Ashley HomeStore is the Absolute Best! I highly recommend him!!
Love the couches we got from here!
We had a good shopping experience and saved a lot on Tempur-pedic and other furniture because of the memorial day sale !
The Salesman ( Maketia Dozier ) really was a lifesaver !! She took her time with me and made sure i was satisfied with what i was buying.. i will definitely be visiting her again
Very friendly employees and the store is very nicely decorated and staged! We have been in there several times and the employees were very helpful. We love our loveseat recliner we bought there. We had a couple problems with it since we have had it, and they have been very prompt to come and take care of them.
My wife and I bought a few recliners from your store yesterday. Our salesman was Tyler. He knew a lot about the recliners and let us look around when we wanted. We didn’t feel pressured to buy anything and that’s why we chose to buy at Ashley’s this time. We will be back for more later as long as the delivery goes good. Big area for recliners. Customer service person was nice too and helpful told us about warranty
Ms Newsom was so nice and helpful and she went out of her way to help us to find the perfect bed
Bought a bed and mattress. Salesperson Tyler was very nice and did a great job. He texted us his business card as we left so we could always have a contact for our purchase. We thought that was neat, never had anyone do that before. Prices were good and store is big. Good selection and clean environment.
Great selection including a variety of artwork to match your style!
The salespeople are very friendly! The product is fabulous! Delivery and set up team are great!!
Mrs. Sherry was absolutely fantastic! From the moment my husband and I walked in the door we felt like a part of her family she was so was so warm and welcoming. She showed us exactly what we wanted and made our experience very memorable. We will definitely be back to work with Mrs sherry again! Sincerely Happy Customers Maegen and JJ Hay
Amazing customer service, although I felt a bit uncomfortable when the guy asked me if I had to do the #1 or #2.
We had an issue when we walked in one younger saleman apologize the the older white man with red face has Entitlements issues. Won't be shopping there again.They lost a big sale because i was going to buy LIVING ROOM SET ,BEDROOM SET AND DINING ROOM SET 😳 SEE WHAT HAPPENS WHEN YOU DON'T GREET PEOPLE RIGHT.
Mr.Jordan was AWESOME he got me exactly what I wanted!!!
Plenty of options and styles.
Sometimes the salesman are pretty good. Some of them are like hounds and will say & do anything to get that commission. The few times I have bought something from there it was because I finally got a good salesman who actually listened to my needs and considered my budget. Watch out for those who automatically take you to the highest thing in the store! Those ones will practically force you into getting something you can't afford.
We bought an outdoor table and chair set from Micah. Quick & easy. Friendly and professional. The set looks great on our back patio too.
We ordered our couch February 24th from the store in Hattiesburg and just got it in TODAY, April 2nd..(we have been sitting on the floor for a month now) just for it to be the wrong couch. I immediately called the store and was told no manager was in and he would not be back until two or three days so there was nothing anyone could do at the store.. I asked if he could call me so we could discuss options on what to do and here it is, 7PM & still no phone call. No email. No nothing. It’s truly disappointing to pay this much for furniture and get this type of customer service. I will definitely not be buying from Ashley’s again.
Had a great shopping experience at Ashleys Furniture. Dave Lee was the best. He showed us lots of furniture and explained everything to us.
Trey Brown is a wonderful salesman.
I read the reviews online. But I thought to myself....SURELY those were rare instances. Right? Ashley Furniture is a good place! Right? They have stores everywhere! Those bad reviews were just flukes! Right? NO!!!!!!! I am SO mad at myself for giving them the benefit of the doubt. On December 13th all I wanted to do was buy 2 recliners. That's it. Fast forward....its February 22nd and I've now been through a total of 3 recliners because they didnt have the two I wanted for 2 months. When they finally got ONE delivered the rocking mechanism didnt work. Plus the left arm pops anytime you push or lean on it. I went to the store and complained and also enquired about my other recliner. "Sometime" in February is all they could tell me about when it would be delivered. It finally did come and I am pleased with it. Yesterday....the replacement recliner is delivered only to find it has been slashed across the front of it and stuffing is coming out. I called the store and the rude lady that answered the phone told me to send her a picture. Which I did. BUT I wouldnt even let the delivery guys unload it. After I forwarded a picture to her I tried calling the store because I wanted to speak with a manager. No answer. I called from 5:15 until closing time and I Never got an answer. I even left a message at one point. STILL I have had no one return my call. I WILL NEVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN IN HATTIESBURG!!!! I am mad at myself because I didnt pay attention to the bad reviews.
Don’t buy from Ashley!!!!! I would give zero stars if possible!!!! We bought the Millenial all Leather couches, $4000 plus, from the store in Pensacola Florida and loved it (15 years ago) still have it!!!! They were great!!! So flash forward to our experience in Hattiesburg, Ms., We recently purchased 2 couches and an ottoman; which if we’re lucky, will be delivered 3 months after purchase. small print - NO RETURNS, arrival date is “OUR BEST ESTIMATE”, once you buy they are “unable to cancel or modify” your order. Terrible!!!!! Misskelly’s, right down the road, we were able to have the furniture delivered & it arrived 2 days ago (1 week wait time for delivery) and we evenhave 7 days to return if for any reason we’re unsatisfied. Ashley Furniture, Hattiesburg, Ms has some fine lawyers but y’all have lost this customer for good!!!!
Bought two chairs from this store. Trey had great customer service. Called us back when we called to inquire about a couple of chairs. The transaction went flawlessly, until we approached the desk to pay. Dollina has the WORST attitude ever! She complained because she had to give us change and she “didn’t have enough” in her drawer. Then she gave us $25 all in $1 bills. I asked the girl next to her if she had larger bills. She gladly changed it for me. Then Dollina rolled her eyes when Trey asked her to call the Distribution Center to let them know we were on our way. I have never felt like I was a bother to someone in a retail position until now. She does not belong in customer service.
great experience with purchasing couch, did pick up when we went to pick up the couch they said if we get home and anything is wrong with the couch to call within 36 hours, as soon as we got home we found a huge grease stain on the arm rest of the WHITE sectional. I immediately called them and they said I have to send a email to customer service and I did and sent pictures right after i got off the phone with them. no one has even tried to call or email me back i have sent probably 15 emails and tried calling about 30 times and no one will help me. will never but from them again.
The prices are "slashed" but website was cheaper. Staff was nice & handled questions nicely but the prices just turned me off quick. I'm sure they have a office they are told but manager said "I'll knock off $100 of you buy today" but dude the website had $300 off.
Purchased some leather recliner‘s several years ago. The swivel base has broke on both of the recliners and now I am being told that these recliners are discontinued and I will not be able to replace the broken swivel part. Very disappointed.
Love the owners and staff are very professional and try to do everything they can to make us happy.
Their selection is amazing here!
BUYER BEWARE!!!!! Please read reviews before purchasing from here! 100% lives up to the negative ratings. Racial/appearance profiling, 2 MONTHS for delivery. Once you order, it leaves china, not the "warehouse". Errors are processed even slower. 2 weeks past my "available for pickup" and nothing, 1 week after my cancelation I have yet to get a refund issued. When I call to inquire, the responsibility is conveniently passed to whomever is currently at lunch. Cannot complain to a corporate branch because each Ashley is independently owned. A competitor furniture company, RTG, was 300 cheaper, gave me free delivery, free warranty, and was here in 10 days. Not to mention returned every call
I came in on Black Friday morning pretty set on getting the sofa set that I had looked at a few days earlier. Upon opening the door, I was greeted by a woman who sits behind the front desk with a smile; everything seems normal. About 10 seconds later, there was an older couple getting in and I couldn't help but noticed how fast the front-desk lady jumped up out of her chair to greet them and handed them a paper bracelet for some type of discount offerred that morning. "You don't have to wear it; just show it to us when you buy something" she said. Why didn't I get one? I wondered as I tried to come up with a logical explanation. May be it was some kind of senior citizen discount? May be she was just trying to be nice to older folks. As I tried to make sense out of the situation, several other customers came in, one by one, all different age groups. Each and every time, the lady got up to greet them and handed "ALL" of them the paper bracelet thing that I still didn't know was for. After talking to one of the associates at the store, I found out that all customers that walk into the store on Black Friday morning should be handed a paper bracelet for a discount on their purchases. Jordan (the sales associate that helped me) was incredibly nice and kind. He asked me for the bracelet when I wanted a quote for the sofa set. When I said that I was the ONLY one who wasn't handed one; he seemed pretty shocked and apologetic. I wasn't angry. I just felt incredibly sad and my heart dropped when I witnessed how all the other customers were treated so differently (the shopping scene from "Pretty Woman" immediately came to my mind). I tried to come up with any reasonable explanation I could think of but none of them made sense. Then I came to realize that I was the only "Asian" customer out of those that were there that morning. She probably thought that I couldn't afford to buy anything so she didn't care to waste any of her precious time getting out of her chair to hand me the bracelet. I ended up leaving the store sad and disappointed in not getting the sofa set I wanted but I refused to support a store that made me feel singled out and discriminated against. Ashley manager, please tell your employees to never judge a book by its cover. You shouldn't be so judgmental when it comes to sales business. Also, your front desk person is monumentally crucial to your business. They are the first people customers see and speak to, which in turn can significantly influence your sales. Although the store's furnitures are high quality without any doubt (I own several pieces that have lasted for years); I would never return to the store after this sad, disappointing and dehumanizing experience. A.T.
Joy Draughn was great, we got everything we wanted . Had a great experience .
I always get the best service here. I went st about 7:30 pm and they close at 8 pm. No one rushed me or made feel like I waited to late. I always find what I need here.
Spent entirely too much money (+5k) on a leather sofa that has had an easy life and still has faded all over. Warrenty repairs were honored once after only 2yrs of ownership but when trying to have the same thing repaired again suddenly its not covered. Will not spend another dime in this place period. When you pay this much you should expect things to last
Mrs Newsom is the most wonderful sales associate!! She was so patient with us and respected your space and opinions while making decisions!!! She was such a joy to work with!!! Will use her every time!!!
Great buying experience. Jabaris Jordan assisted us with our purchase. He was very friendly, knowledgeable, and one heck of a nice guy. I highly recommended Ashley HomeStore- Hattiesburg for your next furniture purchase.
I'll never buy another piece of furniture from Ashley's. First off the delivery guys didnt put the hardware in the support slats when they delivered our bed. So those broke the first day. It's been a lot of calling to try and get the pieces to fix it. And dont get me wrong, the department that handles that has been great and accomidating, they ordered the hardware, and then the slats. So kudos to the department that handles that, but the bed itself is so cheap. It doesn't feel one bit sturdy. We finally just wedged a spare mattress we had underneath ours to help stabilize it a bit. But bottom line it's not quality furniture. Our $200 IKEA frame Felt more sturdy then this $1500 Ashley's one
Too cluttered
Associate was too nosy, won't let you look around on your own.
Best to wait for the holidays. They have nice furniture, and always run good sales and no interest sales on holidays. They also add match, so if you can find the furniture online or another store they will match the price. Helpful sales reps, and not overly pushy to make a sale
Professional services, great deal, great customer service, a Great experience.. Ask for Jay!!
Wonderful experience!! Can’t wait to continue shopping for my new house!!
Jay went above and beyond to make sure I was happy.
Jay was great to work with! We will definitely look for him again for future purchases!
It was great, my salesman Jay was very helpful. I will shop Ashley furniture again.
I recently purchased a dining set from Ashley Furniture with the help of salesman, Jay. I came to him with a vision of what I wanted and he nailed it. He completed the process and had everything lined up for me within a short time. Thanks Jay! I'm looking forward to many family dinners at our new table.
Salesman was very friendly, helpful, and knowledgeable.
Jackie did an awesome job helping me. He was very informative about all the different selections. He was very patient with me. Thanks Jackie!
This is my second time coming here and i have experienced great customer service both times sherry newsom was patient and understood my needs and i was able to find the perfect recliner and make a purchase today ..
Mrs Melanie was very nice and helpful. I would recommend Ashley homestore to anyone
Jen helped us pick a couch. She was awesome. Super sweet. And we got a great deal!
Melanie was very nice and so helpful!
I had a fantastic time exploring furniture options at Ashley’s Furniture Home Store and each employee was helpful!
It was great service from the moment I walked in the door .And Melanie was great .I will be a return customer.
Shopping was easy with no hassle. Sales lady was friendly and new her products and answered all my questions.
👍friendly service
Worst call service ever I just wanted the lady to messaure a bed she acted as if that was a problem and was very rude my service will never be used there again.
Sherry Newsom is an amazing sales person she is the kinda sales person you want! She doesn't smother you yet she's close by if you have any questions. And also great service from the whole store.
Mrs. Sherry Newsome helped me pick out my new bed today and she was the sweetest!! As soon as I walked through the door she made me feel welcomed.
We had a great experience! Sherry was so helpful and pleasant to work with. I think we are going to love our mattress thanks to her help in choosing it.
A great place to buy quality furniture !
Mattress shopping made easy. Friendly sales staff, helpful information led to quick choice. Would recommend to others.
The Ashley HomeStore location in Hattiesburg, MS is amazing. I received the best customer service from one of their sales associates by the name of Dave Lee. He was not pushy and he took his time to make sure that I would be happy with my purchase. This will be my second major purchase from this location and I could not be happier.
Ask for Miss Pat! She was awesome with helping me find a bed I wanted. When I found another model at a different store, she called there dealer and tried to get me what I really wanted. They weren't able to supply that particular bed. However, since she was so personable, I chose to buy my mattress from her. Kind of cliche, but I didn't feel like she was trying to just get a sale.
I've had may Eye on this Sectional for a while now went over to Ashley's a few times and they had one in the store. I was able to sit on it and check it out. I talked with Deshon Walker about it and went ahead and ordered it. They got it in stock in only 4 Day!! I want and picked it up and I LOVE IT very Happy!!
We purchased the couch that we had been looking at for over a year. Salesman John is the BEST! He is fair and tells you the truth a very great guy. We have purchased a mattress and bedroom suite from him. He will be the only person we purchase any of our furniture from as long as he is still with the company and if he leaves we'll take our business to wherever he goes! Great experience with him and the Ashley furniture we purchased.
GREAT LADY TO DEAL WITH, ENJOYABLE, THANKS SHERRY
No sales stalking here. Very professional!
Friendly service. Only issue was the delivery timing and schedule. I would make a purchase from here again.
I bought a "gold standard" power recliner.. After 4 days it began to malfunction. The process to have this issue resolved is ridiculous. Customer service has been less than stellar. I would return it if I could, but apparently that is not an option. I want to write a letter to the company, but nowhere on the website could I find a way to do that, cowards don't want to hear how disappointed their customers are. For sure the last time I will buy from Ashley.
Most crazy policies I every seen at a story I don't every want to go back.
This was a wonderful experience! My salesperson was Jasmine. When I told her this was my fourth stop in my search for a pair of recliners, she promised me it would be my last. She kept her word. I found a chair very similar to the Ashley model, but it was less money. Jasmine worked with her manager to "crush the competition" and beat the store down the road. They even matched the delivery fee. Too often the feeling I get from walking into a furniture is that of being hounded,step by step, by a lurking salesperson. Jasmine was a lovely balance of helpfulness and discretion. I would recommend both that Ashley location and our salesperson. Thank you again, Jasmine. Jackie T.
The man that helped me was amazing! Listened to what I wanted, helped me by seeing layout of home and choosing what would fit. 2nd time to use them and I won't go anywhere else. I'm a single mom on limited income and this was my first big purchase and he made sure we stayed within my budget. Even talked about our kids and was genuinely a nice guy! Love love love Ashley's.
Great service and good buy.
My salesperson was up to date on all products sold there. They go the extra mile to help you . The store is fun to go in and see all the furniture available . A positive experience .
We are really happy with our purchase as well as the fantastic customer service we received. Jasmine was great. She was not "pushy", but was there when we had questions.
Deshaun was great!!
Jasmine was who helped me the whole time and she was so patient and understanding with me. Never got tired of my many questions and concerns, and was so very helpful. Would highly recommend. The staff is great!
After meeting 3 sales people, our order was put in incorrectly. Delivered in two segments and no one from the company called to apologize about the poor service we received.
K. B. was our salesperson. He went above and beyond helping us with our purchases, rearranging delivery when our schedule changed. Super nice, well mannered. Delivery guys were efficient and pleasant. We love the new furniture.
I will highly recommend Jasmine Adams as your sales associate. With all of my indecisiveness she was still able to contribute to this stressful move to Hattiesburg by helping me find the right furniture for my daughter and I in such a short time frame. Her expertise is beyond any sales associate I have experienced.
A great staff and a friendly atmosphere. They will go out of there way to make you furniture shopping experience a great one. Will be back again to purchase from these wonderful people.
Love this store!
I had a great shopping experience today with Sherry Newsom. She was very helpful and super sweet just the was I like a store representative to be. Hattiesburg Ashley Furniture Store is by far my favorite in South Mississippi!! Looking forward to shopping there again soon.
Big store, nice selection and much was on sale.
I enjoyed shopping for my bedroom furniture at Ashleys!! Jasmine Adams was very helpful, friendly, and informative! I did not feel pressured to buy so I was more comfortable with taking my time to choose something I really liked and I am very satisfied!
I love shopping here. Staff is friendly, store is clean and the furniture is always a good value!
It was amazing! Love my furniture
Great store and great customer service. Amelia did an awesome job helping me find what we needed. I would recommend this place to my friends.
The service was great, and the selection was, too! Will buy from them again.
Friendly staff and great line of products.
This store is so awesome and the staff is very friendly. The prices are great too! Highly recommend!!
It was a great experience. My sales consultant was Mr. Deshon Walker. He is a very nice, professional and hard worker person. He is one of the best.
Wow, they made it so easy! All of our questions were answered, very friendly staff. Great selection. Even the delivery was painless! I would definitely buy here again. Thanks Del and Tori Crum
Nice furniture .. but I walked in looking for new furniture .. stayed about 20 minutes and no one even took the time to greet me... had to have passed about 5 people that worked there and no they were not busy ..
Only 2 workers wanted to talk with us, everyone else was rude & didn't care to help us. We ended up not buying anything
Will not buy from here. You call and get one price then drive all the way there to get another price then before you leave price keeps changing. Also they said they would give me a discount but then when I was going to finance they couldnt do it without cash payment.. I went to furniture direct and got the same bed for a much cheaper price.
I went a total of 3 times (because I'm very indecisive about big purchases) and every person I dealt with were amazing. They each made sure that I was taken care of and even got me some discounts! The delivery people had a 3 hour window and were there within 15 minutes of that window starting. I love my bed and new mattress, and I will definitely be back next time I am needing furniture!
I had a great experience with Ashley's furniture. Evelyn was very Knowledgeable and professional. I will do business again with Ashley's furniture. Thanks for meeting my high expections and more, Evelyn.
Our experience was great. Ahsleigh was awesome and we'll knowledgeable in the service provided to us.
Amazing customer service! James was so helpful and patient with us. We will always shop with Ashley Homestore.
Love, love. love Ashley's and their fabulous staff! They offer a great selection of stylish, quality furniture and accessories!
Sherry was great. She made our experience so enjoyable and easy. She helped us find the perfect mattress and pillows! We will definitely use Ashley furniture next time we need any kind of furniture for our home! Thanks again Sherry!
Was pleased with the service and my shopping experience. I was able to find something I liked and take it home with no anxiety about bringing it back for a complete refund if I didn't like it!
Ms Sherry was very helpful and gave fantastic service. I was disappointed that I will have to wait for my items to be ordered though.
Fantastic experience at Ashley. Will definitely buy from again!!
Knowledgeable, motivated staff. Very conscientious and friendly delivery personnel.
Great value and selection. The sales staff are helpful without being annoying. I especially appreciate their support of local non-profits.
The staff and service at Ashley HomeStore is EXCELLENT!!!! From the moment I walked in the store each associate was there to meet all my needs in finding the perfect couch and mattress. I look forward to doing business with Ashley HomeStore in the future.
Spent $5800 on a bed set and living room tables. Shipping was fast. They sent the wrong table and the other table has a huge scratch right in the center. My $2000 bed frame set has. 3 foot scratch. I do not recommend shopping here. The quality isn't up to the price and I don't think it ever will be. I'm making my wood furniture from now on. Update. The nightstands are flaking. I will never buy anything from here again. Not even 6 months and the furniture is bad. Update. Spoke with Ashley. They say the furniture isn't covered under warranty. It's flaking off. It's not even wood. Sprayed to look like wood. They sell garbage
Ordered furniture in April didn't receive until the middle of June. When it arrived it was broken and damaged. Took another month to receive my refund because they were unable to get another item in from the warehouse. I will never shop here in the future due to such of a bad experience.
This is the worst furniture store in North America please please please don't purchase your furniture from here. Very very unhappy poor customer service and nothing but lies.
I am terribly disappointed in the quality of leather furniture I purchased from Ashley Furniture in Hattiesburg, MS. I have only had my (leather) furniture approximately 3 1/2 months and it is already "peeling"! Did I receive a "inferior" quality of leather?? I had a previous bad experience with Miskelly's Furniture and I voiced my concerns to an Ashley Manager and I was assured that this situation would not happen with Ashley merchandise. Well, I am very, very unhappy and I would like for Ashley to contact me as soon as possible to try and rectify this situation.
Hello, this furniture is cheap made, i bought living room furniture and one month after the warrenty ran out the couch broke and the manufacturer wouldnt make it good, also cracks in dinning chair tables, not good furniture. I would give it a zero on stars but one star is aslow as it goes !
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
