Ashley Store Hattiesburg, MS

Excellent customer service from all staff members. Just the right amount of attention and space.

I bought a dinner table from here the sales team were very helpful. The table was delivered about week later it came very damaged with scratches all over it. We opted to keep the table with the promise of an exchange for a non defective table about another week later. When the second table came it was also damaged the removable leaf that supposed to come out of the table to make it smaller was glued in and couldn’t be removed. We refused the table since it was also damaged and asked for a refund. Apparently Ashley will not give refunds under any circumstances. So they sold us a damaged table and won’t take it back. This is the most ridiculous policy I have ever dealt with selling damaged products and not being willing to take it back for a refund is the worst customer service there is. I am stuck with a damaged table I paid $2000.00 for and Ashley is not willing to make it right.

Great customer service! Left very excited and happy!

The furniture is amazing and the salesperson was good at getting the sale. We were told that they would take the old mattresses away. When white glove got here they said it was not put in the order, so now we are sitting here with old mattresses on our porch because we have no way to haul them off. Very unsatisfied with this company

If you need good help, ask for Kennedy! Thanks so much — she answered all 5,274 of my questions with a smile on her face! 😄 I usually hate going to furniture stores because it feels like you’re in a car dealership and about to get hounded. That did not happen here at all. We just walked around and asked questions when we were ready. Fantastic experience!

I was disappointed that we were told all our furniture pieces were in stock, only to find out when scheduling the delivery our chair was on back order and not available for 4+ weeks. It felt like Ashley was being dishonest just to get a sale.

I had an amazing experience with Joseph Culpepper. He was incredibly delightful, knowledgeable, and truly a pleasure to work with. I’ve already told all my partners to ask for him specifically. One of the most genuine people you’ll ever meet. Highly recommended!

Thank you to Ashleys for such a great deal on my new bedroom set! I got the Hot buy! And saved over $3,000

Great experience this time around. Staff very knowledgeable and helpful. Furniture arrived within a week of ordering as they said which was amazing. Only thing couch is not the same color as picture however, we decided we still like it and plan to keep.

There was some good experience before check out, but after 30 minutes plus to check out with just some accessories is ridiculous. Not too happy.

Very nice inventory and great deals. The staff was busy, but they stayed professional and helpful.

Excellent customer service! Great communication from start to finish.

I was told if I purchase this it would be delivered in dec 2. Evidently they sales person didn’t follow through with delivery request and now I’m told it’ll be a later date than promised 😫

From the time I walked in the experience was nothing less than excitement. My salesperson was very patient and helpful I really appreciate her input and sense of style.

Great experience in all ways

Good deal! Everyone was patient as I made my decision on what I wanted!

Alex was very helpful without being pushy when I was making my furniture selection. The whole process was easy and I have a beautiful piece of furniture

Alex was incredible and helped us find just what we needed!

If you have a problem after buying, the warranty department is a joke. LG

Artis was a huge help and very patient with our indecisiveness!!! Great customer service! Will definitely recommend to our friends!

Very helpful and friendly assistance with the selection and purchase of our bedroom suite. Nice assortment of furniture throughout their spacious and comfortable store. We will definitely visit again.

Great service! Good deal! Manager helped us a lot. Would revisit again.

EXCELLENT CUSTOMER SERVICE

Found just what I wanted at a great price.

Kennedy was excellent, engaging, and knew the product well. She and the sales manager were a great team.

The BEST service and care. I can’t wait for my leather Sofa to be home. Thanks Kenyon and Wyatt!!!

Staff was friendly and helped me find exactly what I was looking for.

Ms. Amya Palmer was top notch and worked with us. We highly recommend her.!

Easy, no hassle or pressure to buy.

Bought a new mattress today. Smooth and simple. No hassle at all.

Horrible customer service!

Had a great experience. Very helpful and friendly employees.

Purchased a table & 4 chairs on October 2, 2025. They delivered the table but only 3 chairs?? It's now the middle of November - zero communication from them and still no 4th chair. Very VERY disappointed......

Went in looking for sectional furniture this very nice young lady name Kennedy placid help she was new but you wouldn't had knew it .told her what I was looking for and she took me right to it,had me sold less then 30 minutes. Will be back she is my sell person. 100%

Alex was extremely helpful in handling our transactions

Very pleased with the service! Loved it

Awesome help and friendly staff, made shopping for furniture a breeze.Financing was eazy as well.Thank You!

Good quick and smooth delivery

Everyone were very nice and Friendly

Friendly, helpful service and extremely motivated. Spent less than half an hour in store and walked out with with a new recliner.

I love the great customer service 😀

Artis was very patient with me and my mom . I really appreciated that.

I had a good experience. Artis helped me with setting this up and guiding me trying to get to i this page. Thank you again Artis

Great team! Thomas and Wyatt helped us tremendously.

Makayla is absolutely AMAZING!!! If you are in the market for furniture and go to Ashley's ASK FOR MAKAYLA!!!!

Great service from Makayla! Knowledgeable about mattresses

The Manager and my salesman at the Hattiesburg store were very helpful and very patient with my elderly Mother who I was purchasing a lift chair for.

GREAT service - friendly and very accommodating!!! Look forward to shopping with them again.

The store manager and sales rep Artis helped me out today and answered any and all questions and concerns I had. Wonderful customer service and kind workers.

Great customer service from both Makayla and her manager Artis!

My wife and I went in on a Friday afternoon and were helped by some super friendly staff. Alex was super helpful and showed us around and helped us get a great deal on the couch we wanted. Will absolutely be back here the next time we need to get new furniture.

Pleased with everything!

The salesman, Alex, was very helpful, polite and nice.

Thomas was amazing!! He went above and beyond to make our customer experience very good. If you go into this location ask for Thomas. He truly wants to make the customer happy with their purchase! You wont be disappointed.

Amya was an absolute pleasure to work with. She was very knowledgeable and patient.

Amazing Service!! Walked out with exactly what I wanted at such a reasonable price! Lakenyon have great help and got us out the door with everything we wanted!

Alex was super helpful and knowledgeable.

Thomas was very helpful and nice to work with.

If you need a team that's going to get your furniture needs taken care of go see Thomas Wyatt and Bianca at Ashley's... Everything was completed in less than 2 hours.

Alex was great as was his manager who all helped us get a great deal and made it super easy!!

We went to the store and walked out with a $5400 couch when it delivered it was later than the store manager Wyatt Hunter said it would be he told me that his delivery date was a promise. He was wrong. the day of the delivery. The delivery drivers got grease on the couch and my house we sent some pieces back. A glass pipe fell out of one of their pockets, we tried to call Ashley back. There’s no way to get in touch with the store except to go in in person. We talked to several different people over a week. No one would give us a refund. They told us too bad. I once the furniture is in our home? It was ours, even though it was not unboxed until it was in our house. We try to get the pieces replaced. They actually told us we would have to re-order one piece we sent back and get another bill for it and then another piece was the exact same dirty greasy piece we sent Back in the first place, I have cameras inside my home and I have it on camera. The delivery driver telling us it was the exact same piece that they just tried to send It back to save money we sent it back again called Ashley. They refuse to Give us a refund we went back in the store. Talked to Wyatt Hunter again. He gave us a phone number and said that was direct help (vip) line was his exact words. it was not and he was wrong. They told us they don’t know why he would even tell us that she was a sales lady and had nothing to do with what happened to us and transferred us back into the Ashley web of confusion. All I can think of it was to get us out of the store because he did not want to deal With us he in no way he helped us at all. We’re still sitting at home missing two pieces of our couch. This isn’t even half of the story This place is sad at best are experience is horrible. The people have no power to help you and Wyatt Hunter. Did not do anything to help us at all, except give us a number that went to a woman who said She could not help. We have pictures and video of all of this.

Thomas was our sales associate and he was so helpful! He got us everything we needed and made furniture shopping a breeze.

Really nice and helpful … beautiful store and furniture.

I don’t like to shit on people so I won’t say… I came in to purchase something… we completed the mission… end of story

Well I was pleased with everything till I got home and we shopped around on line found the same product for half the price. But we will go back to the store and see why.

Good customer service.

As soon as we entered the showroom, Artis greeted us with a professional greeting. We looked around for 30 minutes until we had several choices. Artis explained the pros and cons of each living room set. He showed us several other options and worked with us on an affordable set. I would definitely recommend purchasing from Ashley because of his help and attitude. I plan to return and purchase a mattress set from them because of Artis’s knowledge and professionalism.

Everything went great on my purchase. Sales lady was very helpful and nice.

Met beyond my expectations

Great customer service and fantastic customer experience. Artis and Amya were great, definitely will return to do business with either of them in the near future as well as recommend them to other customers.

We was greeted at the door, Alex was our saleman and told us take your time look around. Went in for 2 recliners, we decided on 1 love seat with 2 recliners attached, and 1 living room table with 6 chairs.

Associates at this store made sure I got the best possible price on the pieces I wanted to fit my home.

Nadará is an absolute professional. She is in tune to the customers needs and is incredibly knowledgeable. She was excellent. Surely made a difference on whether we chose Ashley or somewhere else.

Great customer service, and ease of transaction. Was not too time consuming and got everything I was looking for. Huge shout out to Melinda!

Maykala was excellent. She was very professional and was extremely nice. She was knowledgeable about the furniture and very accommodating. Will definitely be doing business with Ashley Furniture again.

Thomas, Wyatt and Bianca are the best and really helped me find what I needed for my move to Hattiesburg complete!!! Thank you and looking forward to partnering with you all on my next furniture need!!!!

Our salesman was amazing and worked with us through everything. I explained to him exactly what I wanted and he made it happen.

Dustin made our couch-buying experience incredibly easy and stress-free! From start to finish, he was helpful, knowledgeable, and never pushy. He answered all our questions, gave us space to decide, and made the whole process smooth and hassle-free. We couldn’t be happier with our purchase. Highly recommend working with Dustin if you want a great experience!

Absolutely wonderful experience. Great customer service!

I had a great experience in Ashley's today. Found some great deals on a mattress and a recliner. I'm excited about my purchases. Artis Magee was the best! He is very knowledgeable and helpful. Artis you are the G.O.A.T.!!!

Horrible experience when I went to purchase a matress. They wanted to double the price from the day I went browsingt then the bill tripled after fees. I was trying to understand the offers for payment plans and the sales woman just kept repeating herself not explaining it. She kept saying to sign for and $8000 bill and to come back the next day to figure out how to pay. Overly pushy, not helpful, and unknowledgeable. Will not be returning to Ashley if this is how the sales people act. I will say that the manager Wyatt was nice and helpful but it was said that he could not be the one to help complete the sale.

Amaya was so helpful and kind. Very happy with my experience there.

I had a wonderful experience at Ashley's. Mr Culpepper was very helpful and made the purchase so much better

I was met shortly after entering by a very nice man who showed me exactly what I wanted gave me options then sold me the perfect recliner, Artis was very professional and proficient, I was in and out in about 30 minutes. Keep up the good work

Makayla was delightful to work with. Helped with all our needs and wants

Very kind, very friendly, very professional and overall I’m happy with my purchases! I can’t wait to get them soon.

Very helpful and friendly manager and staff. Service was excellent. I will shop here again! Thanks!

Very nice people, very helpful!!

Ashleys Furniture in Hattiesburg brought about the worst experience I've ever had buying furniture. Saleswoman was friendly but chatty. Went over and beyond to Nail the sale. The sofa on the showroom was half price. It was something that should have been shipped to a salvage store to be sold as is. It was $1400. Even at half price. Sofa was dirty and spotted with marks but it appeared to be good quality and sturdy. She continued to chat on different ways to clean it. The next day it was decided on. We chose to pay for delivery with the purchase and could expect it to be delivered on Saturday. 6 days later. A truck from Covington LA would do a "fly by" to the store and pick it up and deliver. It was for my grandson and fiancees new house which were having open house the following Saturday and they'd have it in time to have it delivered by open house. Deluvery driver would call and give a window of when it would be there. No call all day. My grandson started calling sales lady. No response. Called Sunday with no response until late evening. She voiced it would be 2 to 3 weeks being delivered which was initially stated 5 to 9 days. She voiced "oh the delivery was requested not guarenteed". What the heck? I paid $130 for delivery fee extra. This caused much anxiety knowing the grands would not have it by their open house and was decided to pick up themselves. He puts in long hours. Up at 4am travels to work works sometimes 12 to 14 hours a day then travel home. We were repeatedly informed that we must be there before 5pm or we would have to load it ourself. More anxiety. My grandson would have to shut down his crew early leave work to make it before 5 . It was arranged that me 70 years old and my 78 year old husband took a small trailor and made it before 5 following week. My 78 year old husband ended up having to help 1 man load the heavy sectional sofa and large heavy ottoman. Long story short, Ashleys no longer has the warehouse in Hattiesburg. Contrary to what they tell you they do not have delivery unless you wait under their terms for weeks and hopefully you will get a "fly by" truck out of Louisiana warehouse to deliver your merchandise. Do not go there. They are not honest people and will tell you what you want to hear before the sale. No friendliness or compromise after they get your money. Direct furniture I highly recommend as also Miskellys. They are honest and wont lie to you. I honestly don't know how Ashleys are still in business.

Quick and easy experience new exactly what I need

It was amazing. The salesperson was too notch. Very friendly and professional.

Sales associate Melinda was extremely helpful.

MaKayla was very accommodating. We found what we were looking for without any problems thanks to her. Will definitely purchase from them again.

We were pleased with all sales persons we dealt with.

I finally received my purchase of my bed base I ordered I think a month or so ago it could have been longer the date of arrival was changed several times I was told during the purchase that they would come and set it up but that didn't happen they did put it in the room I asked but there was no set up thankfully my daughter and I was able to figure things out other than that everything worked well .!

Great service and I got a terrific deal on a sofa at the Memorial Day sale!

Wyatt and Mikayla were both very helpful in helping us purchase our living room furniture. Thank you

Melinda was professional and very helpful in helping me get the best price for the items I purchased. She was friendly and knowledgeable about the sofa options available. This was a quick and pleasant experience.

Artis was very helpful and answered all our questions

Great and easy experience! Melinda Walters was proficient and professional. Love the new design of the store.

I had a wonderful experience at Ashley’s Furniture thanks to Melinda! She was incredibly helpful, patient, and knowledgeable while assisting me in picking out the perfect furniture for my home. Melinda took the time to understand my style and needs, offered great suggestions, and made the whole process smooth and enjoyable. I truly appreciate her professionalism and friendly attitude. Highly recommend asking for Melinda if you’re shopping at Ashley’s — she’s fantastic!

The young man that waited on us was very Polite and kind!

McKayla and her manager were so helpful as I chose new bedroom furniture. Very thorough and sweet. Spent lots of time w me.

Makayla worked to meet our needs! I explained what I was looking for and she kept search until she found something!

Melinda is WONDERFUL!!! She made the process so easy and went above and beyond.

LIED TO OUR FACE….We purchased a premium leather electric couch and recliner. We also purchased the protection plan. Now that there are issues with the items, no one is willing to help. They told me to call customer service. This is very disappointing since we spent $5,000. I will NEVER GO BACK THERE. The manager now says there is nothing he can do.

Very knowledgeable. Very polite. Didn’t try to push any particular product, but helped me make the right decision regarding a new mattress.

When we went to this store, we were treated with the utmost respect, and they were so friendly we couldn't have asked to be treated any better. I want to give a big shout-out to Melinda Walter's at the Hattiesburg Ashley store; she was so sweet and friendly, whatever she told us, she and her boss stood by what they said they would do. We will be back shortly, we need new bed mattresses in the near future, plus a dining table. If you are looking for good furniture that is worth the money. They are priced reasonably. I honestly and highly recommend the Ashley Furniture store in Hattiesburg, MS. On 98. The pictures at the bottom are of the furniture we bought. We just got the sofa and recliner. I can't wait for it to be delivered; it's scheduled for May 20th Amy and Gerald Herring Thanks to the Ashley store in Hattiesburg, MS.

Artis is the best. ..

The service was exceptional best personality above and beyond,well versed in knowledge about the furniture and what I wanted no pressure to buy. The salesman a very special person. I would recommend Artis to anyone shopping for quality furniture and a well versed salesman, so come and see Atis at Ashley's in Hattiesburg Mississippi.

Makala was very pleasant, and very helpful

Great service the furniture was nice😎

Very helpful

Love this furniture!! It’s super soft, pics do no justice!

Both pieces on time and in perfect condition. Very please with couch and easy chair.

Amya was very professional and sweet to me. She acknowledged me when I came in the store and asked if I needed help with anything. Great customer service!!!

Would have given 5 stars, but the delivery guys told the person that was home while I was at work that they couldn’t put the legs on the sofa - so now I’m having to figure out how to do that. Rather irritated that they didn’t finish the setup.

Very helpful and polite

Great experience!!

Super easy order and delivery. Driver was on time.

Everyone was very nice. The approval process didn’t take long at all. Great customer service!

Excellent customer service in purchasing and delivery on-site

I loved my deliveries from Ashley! Both were amazing and love my items! My delivery driver and delivery person were amazing! Definitely love Ashley furniture and there delivery team!

Great service from ms Melinda thank you

Melinda was an amazing sale person! She helped with every detail and was the sweetest!

Very informative and helpful with finding me the best quality and deals. I will use them again! Laura is the best! The manager is also top notch!

Great customer service and love the furniture

Ashleys has anything you need to make your house a home. I enjoyed visiting the store and the assistance their was helpful.

My sales women Makala was superb. I could not have asked for a more sweeter, knowledge and patience person. She was kind and her help was invaluable. I would definitely shop her again and will always ask for Makalia.

Amaya was wonderful to work with!

You lost two purchases yesterday. Wanted to purchase a beautiful sectional and bed. That was before the "Sleep Dr." showed up with his lab coat on to close the deal. When I asked simple questions he talked over me and wouldn't answer me. The sales rep. Logan was doing fine until this "expert" showed up. We felt like the "Dr" was trying to sell us a Mexican Timeshare. Never will set foot in the "business' again.

Had just what I was looking for and made me deal . So happy with my purchase.

We purchased a living room set and the staff were very friendly. Our salesman Artis McGee was friendly and very helpful. He was courteous and knowledgeable.

I had a great experience at Ashley’s today, as always! The assistant manager provided exceptional customer service. I ended up getting a recliner that exceeded my expectations! I also received great customer service from the store manager. I will definitely recommend this store and will be back!

Logan is a very helpful saleman. I won a $1000 sweepstakes! He helped me get to the amount without going over. Ask for Logan!

Very friendly staff, Laura found us exactly what we were looking for. The packages arrived in excellent condition with all of their parts. 10/10 My phone was doing something weird when I tried to review before so apologies if there are multiple reviews.

Makayla at Ashley was very nice and helpful! She was very knowledgeable about their furniture, pricing, and policies!

I came into the store 24 January 2025. A’mya was the first person to greet and assist me. She is very knowledgeable about products on the store and noticeably loves her position. Aside from a few technical glitches, my overall experience was a great one. Thank you, A’mya!

Had a great experience. The process was quick and efficient.

Great furniture great prices! And helpful staff!

Makayla was super helpful and helped ease my social anxiety. She helped us purchase our furniture with ease and made sure we had everything we want. The store manager is very helpful as well and got us some great deals.

Logan was awesome! I am very pleased with my purchase !!

Very knowledgeable and friendly salesman. Will go back.

Love the set I bought, Amya was very helpful with making my decision.

Friendly and accommodating!

I spent 5k in this store 10/04. I call a month later because I hadn’t heard anything and they tell me that my items were on back order until JANUARY! They offered credits if I’d allow them to deliver what was available. I agreed. The sectional, ottoman, and one dresser was to deliver 11/20. 11/16 they call me to tell me a piece of the sectional was on back order until January as well. How can I host Thanksgiving in my new home without a sofa. They said call the store and they will let you know what’s in stock and have it delivered before the holiday. I did that. After making my selections and providing them to the sales person, he says I will let you know delivery date as soon as I get everything in the system. One hour later I call and the sales person is with another “guest”. Making another sale while my order hasn’t been satisfied. Two, three hours later….. the store is closed and I have not been given an update on delivery date! This is by far the worst customer service I have ever experienced. I’m not one to “let me speak to a manager” but Monday morning I will be calling to complain. 5K spent, over 30 days later still no furniture and I find out 4 days before delivery date that the items they promised wouldn’t be delivered.

Ok at in store sale after that you’re completely screwed! Supposed to deliver on Wednesday but I heard nothing. Complete automated phone system that is flawed. Had to drive to store to find out what the hell is going on. Said it was out of there hand's. Really! Customer service is crap! Buy from a furniture store that gives a shit. Guess they expect you to stay home until they decide to deliver. Horrible store in Hattiesburg ms!

Salesman and manager were very helpful and knowledgeable.

The salesman, Ro was great. He answered every question and was very professional. He definitely did not pressure me and was so nice and personable. He knew his furniture too!!

Great customer service, very helpful and knowledgeable about the products.

We were very satisfied with the whole experience! Our Salesperson was was very informative and very nice!

Good experience!

Artis, was very helpful. He allowed me to look around first,asked me what I had in mind. Thanks for his knowledge and kindness.

This place was awesome when it come to service, they met us at the door showed us what we were looking for and didn’t try to sell anything we wasn’t in there for very polite and patient

In store service was excellent. He was patient and friendly.

Jackson was extremely helpful and patient with us. Appreciate all the help.

The service was excellent but NOBODY answered the phone whe you call!

My experience was excellent at Ashley Furniture. Josh was so knowledgable and very professional.

10/10! Easy to work with and helped us out a lot picking out a new couch

Amya was exceptionally polite and knowledgeable. Her willingness to provide feedback and suggestions were appreciated. She is a very delightful employee and I would recommend her to any new customers looking for a great purchase.

Do NOT buy anything from the Hattiesburg store. After they sell to you they will drop off of the face of the earth and offer ZERO customer support. Awful. They NEVER answer their phone. I went in person to the store and witnessed SEVEN salespeople standing in a group talking. They had no customers except for me. They are NOT too busy to answer the phone. I had a salesperson named MATTHEW cancel my order IN FRONT OF ME only to find out 10 days later that it was NOT cancelled after all!!! UGH HORRIBLE experience. ZERO stars.

Josh went above and beyond to explain differences in mattresses. Overall a very good experience and great customer service.

What an amazing experience! We walked in to look but ended up walking out with everything we needed to make our new house a home! Nadarah Gaspard & her manager made this an experience we would repeat! Thank you both! We will definitely be back! If you haven't been to shop at Ashley Furniture- run don't walk! You won't regret it!

The salesperson was pleasant. Every item we wanted to purchase had a 4-6 week delivery estimation. Not a guarantee that it would arrive within this period. Disappointed with unavailability on items so we went elsewhere and purchased same set with delivery within 1 week.

Matthew was my salesman he had great service, and was an awesome guy! I’m getting my furniture Thursday delivered to my new apartment, I’ll update after receiving my purchase ! Great place to buy your furniture from!

I appreciated that they gave us space and time to look around, then checked on us. A’Maya was very helpful and communicated well all the details/options we were considering!

Had a good experience everyone was nice and helpful

Welcoming and accommodating, the sales staff was friendly and informative, but in no way pushy. Courtney was there when we needed help or answers and even with the Sales Event, She worked to get us an even better deal. We will definitely buy from Ashley again and look forward to years of enjoying our new furniture.

Reggie was a very nice guy and made sure we were taken care of!!

Courtney and Melinda are both very knowledgeable and were very helpful.

The sales team listened to our furniture needs and selected several pieces for us. Great shopping experience.

Good prices and a lot of options. Super nice staff - a little overbearing at times if you are the only one in the store.

Wrong recliner was delivered twice and I was told that someone would be speaking with me in 24 hours, no call. I called and asked to speak with the manager and was told she was busy and would call me back in a hour. 3 hours later haven’t heard nothing so I called back and of course still busy but would be getting with me as soon as possible. Definitely frustrating when you spend your money on something and nobody seems to care to help you

Great selection to choose from. No pressure while we shopped. Our salesperson, Amiya was very easy to talk to, professional, but also fun to be around. Overall, we enjoyed our experience with Ashley and would recommend them and Amiya to anyone looking for home furnishings.

NADARA GASPARD is a very patient individual and knowledgeable on things we asked for and wanted to look at! We highly enjoyed working with her! She definitely gets 10 big high fives from me and my family!!

Had such a great time Reggie was great!!!

Reggie was a great help with picking out our new furniture and the delivery guys were professionals. Couldn’t have asked for a better experience

Ashley was definitely a wonderful sales associate!!!

My wife and I recently made several purchases from this location and our experience was amazing! Our salesperson Courtney was so kind and thoughtful, she helped us find everything we were looking for . 10/10

My furniture was delivered by two of the best people I’ve ever experienced with getting furniture deliveries. They were quick, respectful, and helpful. I’ve lived all over the place, and never had a better experience.

10/10 Nadara was a great sales associate to work with!

Awesome, great customer service, friendly, Knowledgeable and patience. Great access to company

Artis was awesome!!! If you need a sales person he’s absolutely the best I’ve had. The manager was awesome too!!!! She was very patient and Artis helped us find financing for everything we wanted!!!! Thanks Ashley’s we will be back!!!

Delivery guys installed my bed frame crooked. And i had to redo it all myself. Some of the bolts werent even tight and the ones that were tight had a stripped out head. They also left trash. 0 of 5 stars

Had a great experience in store today. Nadara was very helpful and knowledgeable. Helped us in making a decision on our furniture. The store itself is nicely laid out with a huge selection of furniture.

Nadara was the nicest lady! And EVERYONE in the store was willing to help me find what I needed

Everyone was super helpful and very willing to walk around the entire store with us. Everything was explained very well and properly. Overall a 10/10 experience with furniture shopping. I want to thank them for being so helpful!

It was great. Mr Reggie Randle was an excellent salesman.. I was totally satisfied when I left and very grateful.. Reggie and his crew treated me with such grace.. thank you guys so much.. a true blessing!

Great experience. Everyone was friendly and helpful. Artis was the salesman that helped us, and he was great. Plan to come back soon for a dinning room table.

This location is absolutely amazing! Our saleslady Courtney Braswell is by far the most impressive I have ever delt with. She gave us space, helped us when needed, and most importantly she did not pressure us into anything. We placed an order and ended up changing our minds a few times and she was with us the entire time and would make the changes to our order without complaint! She will be the only furniture salesman I will ever want to deal with in the future!

Great experience shopping at Ashley furniture! Salesman was very knowledgeable and patient!

Quality furniture and great prices! Associates are very knowledgeable and helpful.

Customer service was good. The pricing is quite high. I loved the furniture I was shown, but it was too far outside my budget.

We loved it !! It couldn’t have went any better. We are so excited

Once you purchase from Ashley Furniture they are through with you. I purchased two recliners and a sofa from Courtney Braswell. Very sweet and helpful UNTIL a recliner broke 3 months later. She informed me that once they have sold an item it was no longer their responsibility. I’ve been trying for two months to get a defective recliner repaired and have had absolutely no luck. The chair is only 4 months old, still under warranty but cannot get a repairman to fix it. I have exhausted all avenues short of legal options which is my next step.

Purchased a dining room set recently and A'mya really went above and beyond to get us what we wanted!! I am thrilled and my mother as well, with my mom's purchase. We were in and out and had delivery set up in no time not to mention their awesome financing deals. Very grateful for this staff and this wonderful store. Beautiful set-ups, furniture and great staff.

Great service and very easy to work with!!

Reggie did a fine job of helping us identify the particular bed my daughter was seeking and helped greatly through the purchasing aspect of the venture

Josh was great with helping find the right mattress for me.

I got exactly the bedroom set I wanted.

Shelby was an awesome host!

My experience at Ashley Furniture Store in Hattiesburg Ms.was phenomenal! Matthew Morgan (sales representative) was very professional, and presented such a great offer that I just couldn't refuse.

Reggie was great! They worked with us and the wife is happy!

Very professional, and my furniture was delivered very quickly. Will definitely be ordering from this Ashley store again!

We have purchased a sofa (2022) and a Mattress (this week) from Matthew at the Hattiesburg Ashley Homestore. Matthew was patient, knowledgeable, kind and most helpful. He knew all the answers to our mattress questions. Go to Ashley’s and talked to there trained experts on sleeping well for good health. I highly recommend their services.

Scott Wallace was an amazing sales associate, along with their sleep/mattress specialist. They listened to my expectations of the perfect mattress. They were not pushy, nor did I feel rushed to make a decision on a mattress. I was in the store for several hours. Yes, several hours, lying on mattresses and asking questions. Even when other customers entered the store, they attended to them with respect and came back to me afterwards. I did not get lost in the attentiveness to other customers. Once I settled on a mattress and platform, they explained the warranty and operations of the mattress/base I decided on. Their level of professionalism was superb. I also purchased a new dining table and 4 lamps. I left feeling as though I received the best customer service and very pleased with my purchases.

Customer care is amazing 🤩 I luv C.c🥰

Cece was very friendly and helpful and worked to get me a great price for what I wanted.

Great customer service!

Delivery was on time and as expected. Delivery crew was very professional, and they worked quickly to get my couches set up. The sales team in store was also so professional and extremely helpful. The entire process was easy and transparent.

I ordered a sofa and it took nearly 3 weeks for delivery, upon delivery they discovered damage to one of the items and missing pieces. The item was taken back and I was placed on another waiting list. I reached out to the store which I purchased the furniture and I was told that they no longer had anything to do with it, they only sold the item. I must say it was my first and last time purchasing from Ashley's homestore. So much for customer service after the sale

Scott was a great help from the time we came in until we left.

I wouldn’t recommend at all!! I have been waiting on my living room furniture for 7 weeks today and nobody can tell me anything!! I have been given 3 different dates.

The store wouldn't take my return. I don't care if they are a franchise, if you represent the name you have to take it. They have lost my business permanently. Bought a bed frame that wasn't manufactured correctly. It was a piece of junk.

Matthew Morgan sold us our mattress and bedroom furniture. He did a great job and we will certainly be back to do more business with him.

Great customer service! Great selection and decent prices!

Excellent service, very helpful associates.

Very helpful and friendly salesman. Would recommend this location for your needs.

Great Crew!

Great customer service! Very professional and knowledgeable.

We recently purchased a new living room set, along with a few other items, from the Hattiesburg Miskelly and have been very satisfied with our decision. Allen was the associate that helped us, and he was very accommodating. The furniture itself has been wonderful, and is holding up well. Also, there was a slight issue with the delivery of the couch (one part of the sectional was the wrong piece), but they let us keep and use the couch until the replacement piece was delivered. Overall, we have been very happy with the furniture, process, and associates at Miskelly’s and definitely recommend it!

Could not ever recommend shopping here under any circumstances. There is a culture of apathy and an utter lack of respect for customers and for the quality of products and services offered at this location. I purchased a large L shaped desk from this store, after they had my money they told us the desk would have to be delivered in 2 parts, the 1st part arrived a week and a half later, then we had to wait two weeks for the 2nd part of the desk. After the two weeks had passed we were called by the store and informed they had broken the second part of the desk removing it from the truck and would have to order another one. Fast forward 3 weeks later and the 2nd part of my desk was finally delivered, upon installation it was discovered the track for one of the drawers was damaged and would have to be replaced. After calling 4 different numbers and being transferred many times (each person I spoke with could not help me and only offered to transfer me or give me a number I had already called) I finally spoke with someone telling me the part would have to be ordered and shipped to my apartment, at which point I could call the store to have a technician come out and repair the still broken desk. At this point I asked for a refund and was told since the desk was at my home already they could not help me but they could put in a request and have someone contact me ASAP. It is now nearly a week later and I still have not been contacted. So to recap it is nearly 7 weeks after I purchased this desk and I still do not have a functional desk, no one at the store, nor the help lines has any interest what-so-ever in helping with the problem and only offer to send me to some other person who also will not want to help. Do your self a favor and go to one of the other respectable establishments for your furniture needs in Hattiesburg, this store is an absolute joke.

It was great!

Was a phenomenal experience. Brought my mother in to get a new couch and Mrs. Sherry Newsome helped us. She was absolutely outstanding. Went above and beyond for us and was so incredibly sweet, patient and kind. I would shop here strictly because of how amazing Mrs. Sherry was.

The staff was friendly and knowledgeable. Ms. Sherry assisted us in finding all our furnishings needs. I highly recommend Ashley Furniture!!

Great service!

Matthew S. Morgan was so helpful! I am pretty much starting over after a separation and he helped me pick out quite a few pieces of furniture and helped make recommendations for size options for the space I have. He aimed towards helping me find the furniture in the styles I was looking for, and never once pushed me to buy the “top dollar” like some sales places do. He listened very well for what I wanted and walked around with me for the entire time I war there (I was there for quite a while) - if y’all go to the Hattiesburg, MS location I highly recommend Matthew.

FANtastic service! Amya is a gem!

Courtney was quick to assist me. She took her time and showed me a few options to choose from. She was very knowledgeable and professional. She worked diligently to work with my budget while providing excellent customer service.

I am very unhappy with this whole experience. I have a half of a bed and the half I do have is messed up. They keep telling me service tech will call but they have not called! I keep getting the run around with all these different numbers. I feel like I have gotten scammed! There must be someone who can address these issues!!!

Friendly staff and great customer service.I really love their furniture,number 1 choice.

Everyone was real friendly n nice to us

Very used car salesman. The salesman and manager told me what a great discount I was getting, but was only $100 off. I was more offended than anything. I wound purchasing everything I needed from Miskelly’s that day strictly because they were honest with me.

Wonderful, great people, great products, and great service !

We just have been delivered. Courtney our sale representative made the whole experience easy and making sure we were happy with our choices. She was very supportive till we had the delivery done. Dillon and Dereck were fast and informative while they were building the furnitures. We will go back to Ashley's store, especially Courtney who understands the picture we have for our home.

Sales associate was very professional in store and answered all of my questions. Delivery team was very careful with furniture placement.

Caught them trying to switch prices on us, then they kept changing the delivery dates. When it did arrive the entertainment system was broken. The couch broke a week later. We are still trying to get them fixed. 4 months later.

We found the exact bedroom set we wanted for our grandson for the right price.

Ashley has some very nice quality furniture but they have the worst communication and delivery services in the whole wide world. Their services suck really bad if you having it delivered to your home. It takes weeks and months to receive your delivery. If you try to contact them you fighting a losing battle. No one personally contact you and on top of that you can’t contact the store you made the purchase at. I rate the lady sold me my mirrored console table a 5. She was awesome. The moment I walked out of Ashley’s Furniture store everything went downhill. The person brought me my console table I rate Him a 5. He did great getting the console table in my home.They just have really poor communication skills and Delivery service. I will not refer anyone, if you not ready for your blood pressure to skyrocket. They gonna take you down through there. They better be glad I wanted that console table really bad because if not I would have went got my money back. It was just that bad.

I will never purchase again from the Hattiesburg store all they want is a sale. I got the run around and lies

It was a great experience at the Ashley store today. Courtney and Shelby were very knowledgeable and nice to deal with in making our decision for a new living room set, they also made sure we got the best price compared to other furniture stores.

Awesome service fantastic service person help in every way a person could help you very polite and made sure I was happy with what I got his name was (AC) if you never been to Ashley you need to go and check them AC was so wonderful helping me pick out a new bed and pillow enjoyed my shopping experiences at Ashley

I bought a recliner 05/20/22. It was delivered a few weeks later. We barely used it as we were gone a lot until November 2022. Since using it a lot, it has developed a horrible squeak and is so loud and so annoying. No peace and relaxation with this chair. I have called customer service - no response except a request to send pics. Pics do not represent the squeak so what is the point? Sent pic and a video clip. Called again. Got the name of the person handling the case. Emailed. No response. Called again, only info is waiting for a tech to be assigned and send pic (again). Went to store and spoke to someone. She can't do anything since this type of situation is handled by a 3rd party. The chair is under warranty and I have the protection plan also. Protection plan is not valid until warranty claim is processed. How many weeks am I expected to wait? No answer. no response. No information. What are they waiting on? For the warranty to be out so that they can handle it on the protection plan? Just not happy with customer service or quality of the product. I spent $2674 on this chair including tax, delivery and protection plan. I have seen no benefit of shopping with Ashley. I recently needed 2 queen size beds and a sofa - I did not go to Ashley for those purchases.

Great experience! Breanna was amazingly patient, listened to me and help me find the perfect solution!

Excellent Experience.Josh in sales was extremely helpful and understanding. He provided me with options, no pressure at all, and let me make my decision. Highly recommend.

Josie was WONDERFUL! She greeted us as soon as we walked in, asking what our interests were. I told her what I was looking for, she brought me straight to it…she didn’t try to sway me away from what I had my sights set on. Josie was very knowledgeable about the furniture and made the whole process run smoothly!! 5/5 recommend Ashley Furniture in Hattiesburg (ask for Josie)!

The entire experience with Ashley's has been terrible! 2 months ago we were sold thousands of dollars worth of "in stock" furniture just to be given the run around on it for 2 months. We have been without a bed for weeks now because of being given delivery dates just to have them canceled(a few of those time nobody even let us know) I will never spend another penny at this store. Days missed of work waiting on a delivery that never came!

Matt was the salesman who took care of us, and Betty finalized the paperwork with us. Matt took great care of us and was very thorough in showing us what they had to offer in Tempurpedic mattresses. Matt had vast knowledge about the products and knew how to sell them! The customer service was great, and our overall experience was wonderful! We will also be buying two beds for our boys online from Ashley!

Very nice and fast response of customer agent,large selection of furniture great price,big thank u to mr.ac will be back to do more business

I was contacted by Ashley Furniture on two separate days that my couch was ready for delivery. Both times the delivery system messed up my delivery. I called customer service and confirmed my delivery both times. After exhausting all efforts to resolve at a lowered level I tried contacting the CEO by phone and email and he never responded. I don’t think Ashley Furniture at the corporate level cares about their guests. I was never allowed to speak with any supervisors or even district managers. The managers at the store level have only email to address issues so unfortunately they were not much help. I won’t be back. Still don’t have my furniture.

Six months ago, I ordered furniture with Ashley and Hattiesburg Mississippi, and I still have not received all of my items. To the items that came to my house for broke. One item so has not been replaced. On top of that I damage my yard. And I refused to pay for the damage.

Very patient and more than Helpful. Great experience. I’m more than satisfied. If the rating were based on a perfect 10, I’d give it an 11. 👍🏻

Bre was fantastic, patient, and informative while helping us choose the couch of our dreams! Would recommend her to help anybody!

Worst furniture buying experience ever! Ordered a bed, chest of drawers, and nightstand for my son. I paid for assembly at checkout. The chest of drawers was delivered one day fullay assembled. The bed came next and was left in boxes on the front porch two days later. I called 6 times asking about the assembly. Was repeatedly told they would get someone to call me about it. No one ever called. Eventually they told me that since that came from the online Ashley’s, they wouldn’t assemble it. Horrible customer service. The person at the store lied to me and told me she would have someone call me and then I’m the end, told me she just said that. Never again! We usually buy from Miskelly’s. Should have never tried another store.

If you ever want to by a furniture in Hattiesburg area just go to Ashley furniture, and ask for a guy name Josh N, or Ms Barbara they just do such a great service big thanks 🤝

The sales person was amazing. Her name was Breanna. But when I received my delivery I wasn’t pleased. I wasn’t home when it got there but when I saw scratches and stains I really wanted my money back. $9000 on a bedroom set, it needs to be white-gloved and scratch free. I will be contacting them in the morning.

I would love to review the couch i bought but i still haven't got it. We purchased on 7/31 and were told 8/9 for pick up, big reason we chose that one - short wait time. When we didn't hear anything on the 9th so we contacted the store and were told wait a few days and check back. We did and were then told it was pushed back to 8/20. Here it is the 20th and nothing. We could have ordered online, got free delivery and had it by now from a different retailer. A very disappointing and frustrating experience.

Received my bed Saturday,but delivery guys could not put bed together due to no hardware in box. I called Ashley's Saturday through Monday about the issue,finally to day someone tells me they have to order the hardware it will take 7 to 10 business days to come to my house then I have to wait several days before someone comes back out to put the bed together 😐😐😐 Ashley's get 0 ratings from me, they are awful 😖

Always polite and no pressure service. Great selection of furniture.

Our delivery date continually got pushed to almost a month after the originally scheduled delivery date. The guys in the store were nice enough but set unrealistic expectations as to how quickly we would receive our furniture. The delivery service was awkward and not friendly and left trash when they were finished.

Charlie and Scott got us lined out with exactly what we wanted, making the whole process simple. Love it!

Awesome customer service from the moment I entered the store. Shelby, Josh, and Jasmine we’re all amazing! Josh went the extra mile and Shelby was a delight to work with! However, the delivery and refund policy are a joke! How can you charge a 10% cancellation (restocking) fee for something that hasn’t left the warehouse yet?! Also, why does it take over 2 weeks for your purchase to be delivered?! The manager, John, quotes nothing but the policy when speaking with him about your dissatisfaction. No sympathy, empathy, or anything! Just an Ashley’s robot… I do not recommend shopping here unless you have a year to wait for your furniture!

Joshua was very accommodating and extremely helpful. Y’all had the exact piece that we had been told was discontinued and unavailable! Thanks

So far the experience me and my wife has been frustrating. We were quoted a price for protection plan and that number drastically changed. There lack of communication is very poor. They only delivered half our furniture which was sent back because we said we wanted to wait until all of it could be delivered together. Tried several times to pay for our protection plan before delivery because we were told that its has to be paid before delivery to coved our purchase. They still have not yet sent electronic bill for protection plan to be paid and has been 1 week exactly that we made our purchase. Still on the fence about just cancelling the whole order.

The Sales Person made furniture shopping a pleasant experience. And I thought the price was reasonable. Will definitely go back to this store.

The mattress take for ever. I buy 1 almost a month now. But I never see they come

Horrible service after merchandise was paid for. John, store manager has no customer service skills. I can’t get a number for the store or salesman AC Curtis. Dinette set was purchased 5/14/22 and delivered 5/20/22 with missing parts to install legs to table top. I want it fixed ASAP. Someone on customer service call said he put in a ticket for me on Saturday. I need an update on when this will be resolved please

I visited this store today. I had an item in mind that was overpriced at other locations. Figured since it was made by Ashley, I would try looking here. Shelby was a great sells person. She was able to price match my item. Shelby was very honest in her response when I inquired about delivery. She was also knowledgeable about my search for an area rug. It felt like I was shopping with a girlfriend. If you are in the market for some furniture, go and visit Shelby @ Ashley.

Good product & service. Took a star off because staff was a little overbearing.

Awesome place.

My experience of hearing from my coworker about ordering a table in August 2021 and now we are in May of 2022 and he is still calling Ashley's to find out when his table will be delivered. It has already been paid for but yet nearly 9 months and no table. Based off of his experience I will not be buying anything from Ashley's that can not be taken home the day of purchase or I just won't buy it at all.

We’ve been waiting for almost 4 months , we suppose to get a call or email or text from them before to schedule time and date to be arrive to residence but when they arrive the residence at 6:20 pm they just call one time and I miss their call, after that they just email to me, I have to wait another 3 more weeks to be delivery again. Cancel is my choice . Room to go is more more better then .

Very friendly staff😎😎 Very accommodating

I found what I was looking for. Matthew was most helpful on setting up delivery. I will definitely return when I need other home furnishings.

My experience with Ashley Furniture Store in Hattiesburg, Mississippi was one of the most exhilarating I’ve had in a long while. My salesperson was Shelby Odom. Not only was she extremely knowledgeable about the items I wanted to purchase, but her demeanor was extremely sensitive to our interaction with regard to the transaction. She explained every detail in depth and answered each question which I had in a knowledgeable and proficient manner. She is an expert in interacting with the potential buyer (me)! She has an engaging personality and convincing attitude, personality and delightful charm. Ashley Furniture could not have found such a more delightful person to relate to people in such a magnificent manner. She is a credit to your sales force. Her admirable sales qualities are what any salesperson should attempt to replicate. She could have sold me a crater on the moon and I would have easily bought it. I’m sure I spent more than I should, but I will sleep better with my new mattress and rest more comfortably with my new recliner because of my purchase. Shelby admirably deserves any accolades you might give her!

After looking everywhere I finally got an awesome sectional today! I think I got the best value for the best cost 😊 Thank you Ashley Furniture!

Mathew at the Hattiesburg ms location was very professional and very helpful.

I went in with a certain idea of what I wanted. The sales team was extremely helpful and helped me get to the item I wanted.

LOVED MY EXPERIENCE HERE! Breanna greeted me at the door when I first walked in and assited me the whole way! She was very nice and wasn’t pushing like most sales people can get! She just wanted to help me find a couch that I loved and worked best for my home! She made it a very easy and smooth visit! BREANNA IS AWESOME!!! More stores need employees like Breanna! She is GREAT! Ps. I did purchase a couch and I’m so excited

Liz & Kevin were very very helpful. They made sure we got what we were looking for and answered all our questions. They were very patient and polite.

The assistant manager was fantastic. He did everything he could to make us happy. He should be made manager. He definitely should be rewarded for his customer service. Spent $16,000 at this store today He helped the salesperson Sherry Newsome with our order. He worked on President day at noon. I did not get his name. But you should reward him.

Staff needs better training on pricing etc. Took too long for them to match the price I was given the prior day. Lots of excuses and blaming of untrained new hires but eventually they did the right thing. Very frustrating experience today. Management probably should not be talking store sales at the front of the store. Good furniture and value overall

Amazing how nice the sales people are and they will go above and beyond to do everything they can to help

Incredibly kind and understanding of my needs. Not pushy at all. Will be back!

My fiancé and I just purchased furniture for our livingroom. Matthew and Kevin did an amazing job making sure we left with the furniture we wanted. They went above and beyond. I was pleased we stopped at Ashley's and will definitely refer friends and family. I gave them 5 stars because they deserves all 5 of them. Thanks guys

Recliner Furniture tore within a year. Filed insurance claim and never heard back from them on fixing or replacing....

Great customer Service

Incredible showroom with a sales staff that truly was friendly and helpful!

Very good selection. I like that the furniture is made in the U.S. and especially because it's made in Mississippi.

Stop in and ask for Kelly. Nice folks and furniture made in the USA. Large show room and lots to choose from.

Staff was a big help and very friendly! Made first time buying a new couch very easy.

Great shopping experience!

Great service and knowledgable associates. Very good shopping experience!!

Friendly, very helpful, great customer service

Great customer service. Very helpful!

Beautiful selection and the staff was so helpful and knowledgeable.

The Ashley Furniture Homestore in Hattiesburg was great! Lots of beautiful furniture and Curtis was a great help with finding what I needed.

Excellent customer service. I had a pleasant visit. I bought this gorgeous sofa. I can’t wait to have them in my home! 🙌🏾🙏🏾💫

Great customer service. Matt was very helpful and knowledgeable!

Let me look without pressuring me to buy. Our salesperson was great and worked with us on multiple occasions.

Ms Sherry was wonderful and spent the time needed with me to find the perfect dining table. And the deal I got was absolutely amazing!! I'll definitely be back! 5 stars for sure!

Excellent shopping. We like to try out the sofas without a salesperson. They are there when you need them, but not pesky. Looking forward to our new furniture!

First time visit - very pleasant

Kelly was absolutely awesome, she gets 5 starts! Ashley's gets 4 because they need to upgrade their internet package. Their computer system is too slow. The only reason I say this is bc what took four hours could have taken 2. I hope this encourages them to do so.

DO NOT BUY from Ashley’s furniture store. Only buy furniture from Miskellys. We bought bedroom furniture(Ashley’s Raelynn) set from the store and received complaints from the sales person, Multiple times, about how he won’t be receiving enough commission. We still placed the order and paid it in full. We used my debit card tied to my checking account. We were told it would take about 2-3 months to ship to our home.. we purchased at a discount so we we’re okay with waiting. 3 months later, still no furniture.. my wife receives and email that some of the things should ship in a couple weeks but the bed-frame will be shipped in another 4 months… My wife cancelled the order. We are still waiting for our refund from Ashley’s. 1 day after canceling, we purchased the same Ashley Raelynn bedroom furniture from Miskellys. We Received it in only 2-3 days. (Same furniture) We have still not received our refund from Ashley’s and already have had been enjoying our new furniture for over a week now. It blows my mind that Ashley’s furniture can’t get their own furniture to you but Miskellys can get you their furniture to you in days!!! Crazy! DO NOT BUY from Ashley’s furniture store. Only buy furniture from Miskellys.

Matthew Morgan was an absolute astounding individual to work with he really helped figure out what I needed and helped me figure out how to get it within my budget. And everything from beginning to end even the movers who put it in we’re super professional and friendly and just amazing fellows! I will be shopping here again!

I was very pleased will buy again service was good

As I entered the store a gentleman by the name of Kevin approached me and welcomed me. He then asked if he could help me. I told him I was looking for a particular style of sofa. They did not offer the style I was looking for but had a couple actually 4 that would be just fine. He showed me 2 and left me alone to look around the store. When I finished looking I thanked him for his help. He told me about their mattress special. I appreciated his help and letting me look on my own. I WILL go to Ashley when I am ready to purchase, both. Sofa and mattress. Thanks Kevin.

I was told my new couch, coffee table, twin bed, and mattress set were to be delivered month late anyways. Then I was called and told the twin bed was back ordered and I would have my order by end of November. Then I asked if they could go ahead and deliver what they had and I would pick up the mattress myself when it came in later. They said okay. I was told my everything but the mattress would be delivered by first of October and the mattresses would arrive at the store in Hattiesburg by November. I was called about delivery date saying that all my items were coming today (10/8/21) so naturally I got rid of my current couches to make room. Not only did they come over 2 hours before delivery time window when no one was there but they only brought the mattresses. So right now my mattresses are outside my home.. I called them back and the person who helped me was rude and unapologetic at what I was going through. She stayed my couch would not be delivered till 10/25/21! Um.. what am I suppose to do till then mam? I am currently on hold for her manager and no one is picking up. I will never use Ashley’s furniture store again!!!!!

We purchased a Gamaliel sectional from Ashley HomeStore in Hattiesburg in September of 2019. Along with the furniture I paid $199 for a 5-year Protection Plan, that included free cleaning and one time replacement if a bad mess or damage occurred. In April of 2021, I pulled my invoice and the brochure for my Protection Plan to see what I needed to do to start a claim. I went to the website and tried to register, but based on the information provided accurately, could not be found. I then called instead and started my claim by phone. Over the course of almost six months, I called multiple times and had to restart my claim multiple times. In September of 2021, I received an email stating the reason my claims would not go through is because they do not have the contract for my protection plan. I called Ashley HomeStore and was told that it was with another company instead, totally separate from the the one I received the paperwork for. I went to their website and started a claim there. October 4th, 2021 I received an email from them stating they did not have the contract for my protection plan either. I have been trying to contact the store since Monday, Oct 4th and have been unable to get any answers, or even anyone from the store on the phone. Additionally, the sectional is surely not made of the same materials as the showroom piece, and the one I received has a poorly constructed back frame with one vertical brace not lined up flush with the horizontal piece it is attached to. Because of this, when my 4 year old son fell back in between the back cushions, his head collided with the edge of the offset board and began bleeding profusely, as head wounds do. He was fine, but obviously traumatized to see so much blood on his body, clothes and towels at only four years old. I’m not sure what I paid $199 for if the two companies they would have used during that time are both claiming to not have my account on file. It’s pretty frustrating that such a large chain company would make a mistake with hundreds of their customers dollars. At this point, I don’t even want the couch anymore and have since replaced it with a quality piece of furniture and stored it in hopes that someday I may be able to actually use the protection plan that I paid for.

Excellent service and excellent price. Enjoyed the time there. Sales person was very patient.

These folks are the best! I love their communication abilities. Kept us informed every step of the way. Ashley went over and above aa being responsible, informative and available. And had more than enough selections to meet our needs.

AC was a great help! Saved us from having to try every sofa in the store by asking what qualities we were looking for, narrowed that to a list of 3 and ended up getting the 1st one he suggested! Can't wait to come back and get a Tempurpedic bed!

After looking online I decided to go in store to get a hands on experience before buying. Prices were close to what was online. The atmosphere was friendly and welcoming.

Nice place..friendly atmosphere. Got a great deal on my furniture and with options to add on later still at a sale price.This is a wonderful company to deal with furniture needs. Quality products and reasonable prices.Please visit.

Beautiful Furniture great people

I will never buy a piece of cardboard from Ashley’s. Be fell apart same day. Gave me the run around until OH I AM SO SORRY YOU HAD ONLY SO MANY DAYS TO LET US KNOW !!! No return !! 3thousand dollars I have wasted on a bed that is a hazard. I already had my foot reattached from a automobile accident last year. This bed fall on my foot. The thought has me a nervous wreck. I have nobody to remove the bed from my room. I can’t stand for very long. I told them I don’t want the money. Please just come remove this bed from my home!!! I keep getting hung up on & transferred from in store to online sales departments. This is so sad how they do their disabled customers.

I bought a Mattress from Ashley home furniture Hattiesburg Mississippi and they were extremely nice However I was told my mattress would be here towards the end of June yet it’s still not here! Highly would not recommend buying something from them! We asked to speak to a manager but still have not gotten to yet!

They will lie to you and say that your order will be delivered in 4-6 weeks to get your money then after 10 weeks with the order still not being ready and you cancel it they take over two weeks to mail the refund check. I’ve been waiting on a refund check since July 21st and still have not received it. You can’t speak to the store manager you can only call the corporate number and told to enter 3 to reach the store. After waiting on hold for over 45 minutes using this option you get transferred to the corporate call center and again told to dial the same number and enter 3 again. NEVER DO BUSINESS WITH ASHLEY FURNITURE!!! They will lie through their teeth and smile while doing it!!!

Any time I arrive at Ashley Furniture in Hattiesburg I ALWAYS feel welcomed and the staff members are so nice and helpful. I ALWAYS make a purchase when I’m in that store!

This store has wonderful salespeople who really try hard to get you what you want at the best possible price!!

Very good experience in hattiesburg store today. Joshua Baker was our salesperson. Very knowledgeable and professional, found us exactly the living room set we need for the price we wanted to spend. Ready for pick-up in two days.

Loved my experience at Ashley Homestore. I was well taken care of yet given my time to find exactly what I wanted. Great experience, I cannot wait for my sectional to get here!

Marty was great !! Very professional and patient because I was so indecisive about which pieces I wanted. I will definitely look for him from now on

Ok, bought a dining table w/ 8 chairs. 2 had to be returned and replaced after delivery. The table began showing wear in just a couple of weeks. Called customer service. They said someone would respond in 72 hours. They did not. Called again about 3 more times. No response. Be aware that the Ashley store in Hattiesburg, MS does NOT answer their phone. When I drove to the store to talk to a manager she affirmed that they did not answer their phone. She told me that someone would be in touch. They weren’t. In the meantime, my husband pushed a chair under the table and a leg sheared off. That makes 3 out of 8 defective. By now I’ve had it. Drive back to the store and tell them come and get it. I’m done with that set and lack of customer care and service. Manager says that she cannot make that approval it would have to be regional manager. I asked for a number for the regional manager. She would not give it to me. Instead she gave me her personal number. I gave her a couple of days to get back to me. When she did not, I called her. It went to voicemail. So after about 5 call attempts she answered. She said she didn’t know anything that it was her off day. She later texted me that they would return the set for me. I began getting automatic calls from Ashley saying that I would be getting a delivery. I texted the manager and she said no it was a pick up. Ok. Well, when the truck showed up at my house, they had 7 chairs to be delivered to me. He has no orders for a pick up. I tried to call the manager 4 or 5 times. She did not answer. I insisted the driver take back my 8 chairs but he said he could not take the table. After he left she returned my call and has yet to rectify my problem. I now have a defective table and no chairs to sit in. I will NEVER grace the Ashley store again after I get my money back and I will not encourage anyone else to buy there either. The customer service is non existent. You can walk in the store and have salesman fall all over you and you can drop $2000 on furniture but don’t try to call the store if you have an issue. They do not care. Period. I even called corporate and the lady I spoke to connected me back to th 800 customer line who gave me her number!!!? Go figure. I’m done. I wish the CEO would call me. I’d love to talk to him/her. M. Livingston. P

Wyatt was great! We got a good deal on our living room and dining room sets. Great prices, easy 0% financing and knowledgeable sales professionals. Only one issue, COVID has all the manufacturers backed up. Unfortunately this is not unique to the furniture business, but it's everywhere. Anyway, we are looking at 6-10 weeks for delivery. Thanks again Wyatt, for all your help.

Great deals on furniture and fantastic salesmen and women! AC Curtis set us up with a great deal on our new couch and recliner! I would recommend to all looking for any form of new furniture!

I originally had trouble getting in contact with the Ashley Furniture Store in Hattiesburg, but decided to come in person and was pleasantly surprised. I had no trouble getting approved and was able to get the bed of my dreams. I highly suggest Ms.Sherry she was extremely helpful and insightful on the best way to get furniture I wanted. I will be returning soon!

We were mislead a little about the amount of assembly needed. We were told it would amount to having to put the legs on but it had to be put together completely.

Shelby was very helpful and patient making sure I had everything I wanted in my purchase. I will definitely be using them again!

We ordered a bedroom set in April and were given a delivery date of the end of May. We received a partial order two weeks ago. Still missing our nightstands which they said they delivered but weren't. EVERY piece of furniture we received was damaged. We have received no communication from Ashley or the store as to when we can expect our nightstands or the replacement pieces of furniture. Joshua was a perfect salesperson. Told us everything we wanted to hear in order to get the sale, but didn't follow through with the promises he made. I would suggest going to a different furniture store. Can never get anyone at the store to answer the phone. the call center is no help. Update #2: Received nightstands. Guess what? damaged. It will be December before replacements. Update #3: Had a delivery today for the replacement of the damaged bedroom set received in July. Guess What? DAMAGED again. Don't do business with Ashley.

We were very pleasantly surprised!!! AC did a fabulous job at taking our needs in mind and finding the perfect Livingroom furniture…. And we are getting it in ONE WEEK!! The sofa & love seat are stunning & both power recliners AND are LEATHER. I never thought I’d have leather, but AC & Gina worked their magic & met my budget!! I can’t say enough great things… LOVE ME SOME ASHLEY FURNITURE!!

Kelly C. did an amazing job helping us to purchase our new bedroom set and recliners. We came in to browse and because of her excellent customer service skills and her ability to listen and address our needs we decided to purchase today. We even upgraded our mattress set to an amazing Therapedic mattress and Ergo adjustable base.All of our items were In stock and will be delivered within the next week or two. There were some problems with the technical side of our order but with some help she was able to complete our order while juggling other customers at the same time. She handled all of the technical obstacles professionally and completed the transaction as quickly as she could. We were highly satisfied and will definitely request her the next time we come in.

The staff was very friendly and professional. Genuinely seemed to care about meeting my needs and not just making a sale.

My experience was great.. I was able to find everything I needed, and it’s good quality furniture. The staff was amazing and walked me thru all the steps I needed to get qualified for my interest free financing!

It was a fast and easy experience picking out our new sectional and ottoman! I hate that we have to wait so long to receive it, but I know it will be enjoyed so much when we do!

Wonderful experience!!!! Matthew was very helpful and make the process very quick and easy for us. We will definitely be back to do more business with this company

AC is an awesome sales rep with an awesome sense of humor, he made us feel comfortable and was very knowledgeable about the furniture and the current sales. The only thing I didn’t like was the prices. I think some of the furniture pieces could’ve been less expensive due to the materials used. We are returning customers and will be back to shop again if there are any good deals. UPDATE: Unfortunately it took almost 3 months for us to get out furniture delivered. We were told 2 weeks. No one bothered to update us on the situation, we had to keep checking and the color of the furniture looks a bit different from the store displays.

Took 9 months to get living room table set that wasn’t damaged. 6 months to receive a set that was damaged. Then another 3 get the damaged pieces replaced.

We were greeted as soon as we came in the store. The salesman asked what we were looking for and directed us to the exact area we needed. He was very friendly and not pushy at all. The couch we got was excellent quality.

Wyatt assisted us with our purchase and made the process very simple. Thank you Ashley Furniture for helping us find the right bed frame for our guest room. 😊

Great Customer service! Go see Wyatt -Nina Foster

Amazing selection, prices are good and now most of their furniture is in stock.

Did not receive my products after been told several times I would !

Bought a table and chairs from Ashley last week for delivery. Arrived at the house a day late and in broken condition. Called in to customer service and was told that they would send another one out to us this weekend. We will be out of town this weekend so that is a nogo. Asked if we could refund the purchase and delivery price since we had not taken delivery and was told there would be a 10% fee for me cancelling the order (which was broken when it arrived). Asked to speak to a supervisor and was told I'd be put in the supervisor's que and they would reach out within 48 to 72 hours. Horrible customer service and terrible policies regarding the customer. I will contact BBB and file complaints with whomever will listen at this point. I will definitely not do any business with this company in the future. Update...I went to the store and spoke with Michael Goff who promptly refunded my purchase price and apologized for the terrible service I received from the corporate office. I was very happy with the service I received from him but still majorly disappointed in Ashley at the corporate level.

Very helpful Great products

Wonderful experience! Kevin was wonderful the whole time and I am very indecisive! Will be back!

I recently visited the Hattiesburg location. Everything was beautiful. The staff was amazing. They check on you, but do not hover over you and aggravate you. I would totally recommend Ashley Furniture, and this location, to anyone! Ask for Mr. K. Barber!

I was able to text my sales lady and let her know what I want so as soon as I walked in she had me ready to checkout. Very quick and friendly. I like that they aren't pushy.

Really kind and helpful csr yet not pushy. Good deals going on this weekend. Go by and ask for josh Baker. 😁

I had a good experience with my sales rep. He was very knowledgeable about that products in the store and helped me come to a good buying decision based on my needs. I’m excited for my new bed to come in & hopefully it’s everything I imagined!

Honest opinion the experience I encountered was absolutely great. I was treated with respect and was allowed to make my own decision. Customer service was great, instead of being treated like a dollar or just a quick sale. Thanks Ashley HomeStore for my fiancé new L shaped Desktop. She loved it 😊😊

I was able to find exactly the sofa I wanted for my new apartment. The sales staff was very helpful. I can’t wait to get my new sofa!

Go see Josh. Awesome guy, no rush no pressure. Found everything we needed.

Me and my wife had a great experience at Ashley HomeStore in Hattiesburg. We were able to shop and look at their inventory (they had tons to choose from) without being hounded by sales people. Wyatt helped us but didn't hover over us. He was very friendly and knowledgeable any time we had questions. We didn't buy anything the first time we went in, but Wyatt followed up with us and we planned to come back the next day. After looking all over town, it was clear that Ashley had the best selection and the best prices. We made our way back to Ashley and met back up with Wyatt to buy our couch. He walked us through the whole process and answered any other questions we had. We are so excited to get our couch delivered in a few weeks. We'll definitely be back to Ashley for our future furniture purchases! If you're looking for furniture - Go to Ashley HomeStore & ask for Wyatt!

This location has amazing staff and a large selection. The staff were super friendly and knowledgeable, made us feel welcomed and worked with us to find the right furniture for our needs.

Ordering furniture from here has been one of my biggest regrets. We needed a kitchen table, couch, and bedroom set with mattress and we payed cash for everything. We had to change the couch and dining table twice because we were told due to shipment/manufacturing delays, we would not receive those pieces until December 2020 or later. We were told we'd receive our furniture over two orders and portions of the bedroom set and couch would arrive with each order. This, of course, was not the case. Every delivery was missing items, we ultimately had to cancel the couch because Ashley's kept pushing the date. When we cancelled the couch, it took three weeks to confirm the cancellation, they attempted to cancel our bedroom furniture as well and they kept forgetting to cancel the couch and refund us. Once we finally got refunded for the couch, we were able to place an order with Miskelly's and we had a sectional with four days. We received the bedroom furniture in separate orders which we were warned would happen. We received the bed frame and mattress first. Within one hour of the bed arriving, the front leg broke when I was getting off the bed. I fell out of the bed as it broke and my cat was under the bed and would have been crushed if the whole bed collapsed. My husband just had shoulder surgery a few days prior so I had to fix the bed by getting paint cans and towels under the king size frame. Ashley's said they would send a temporary frame, they never did. We slept on the broken frame for about a month before another arrived. We slept on the new frame for a few days and we went out of town for three weeks. When we returned, we slept on the bed for two weeks before the screws became stripped and began to fall out of the frame. We attempted to fix this by screwing in a bracket at the headboard and the footboard. We informed Ashely's of the issue right away. This was mid-January. The employees at Ashely's Hattiesburg location told us they needed to contact the store manager but if we were okay with it, we could trade in the bedframe for the other bedframe in the set which is less expensive but would need a box spring/foundation. They said since this wasn't our fault and we obviously would've gone with the better quality bed from the beginning had we known this other bed was so poorly designed, they would ensure we wouldn't pay anything out of pocket. No one contacted us after this initial encounter or anytime after. We were constantly expected to call the store (the store's number does not go to this location anymore) or go to the store in person. Every time we showed up, we had to reexplain our situation and have an employee send an email to the manager. For whatever reason, the manger was never present and had no sense or urgency. It took nearly two months for the manager to acknowledge the situation and say they were not willing to work with us. Someone at the store also placed an order for the new bedframe without informing us or ordering the box spring/foundation. This meant Ashley's intended to take the broken bedframe which was again supported by paint cans and towels and leave us with a bedframe we could not use because we didn't have a box spring and they didn't bother to inform us. It took another week for us to get any information on this and finally get a box spring ordered. We could only get the assistant manager to speak with us and finally agreed on 20% off on the Ashley's foundation. I also learned at this point that Ashley's sold us a Tempurpedic mattress, mattress cover (per warranty), and our bedframe in September and told us we didn't need a box spring/foundation but according to the Tempurpedic website ever Tempurpedic mattress needs a box spring/foundation of some king, so don't trust Ashley's to keep you in compliance of your warranty when buying an expensive mattress. It also took three attempts for Ashley's to deliver the new bedframe. For some reason, they only ordered the headboard, no rails of foundation, but they still wanted to take away our old frame at the time of each attempted delivery.

Wyatt helped us pick the bed just right for us! Wonderful shopping experience!

My fiancé and I went in to get a mattress and the salesperson was VERY helpful and mindful of our price range and very knowledgeable about the furniture. We walked out with exactly what we wanted and could afford!!!

Management refuses to call with status of an error the store caused , would not recommend them as far as customer service goes. This has been the worst experience I have had from them yet.

Had a very experienced and beautiful sales lady. She was very helpful

Dustin was helpful

The salesperson (Carrie Robinson) was extremely professional and without doubt made my experience very smooth. She didn't over promise. I would definitely recommend her and the store, as a source to buy from.

Kerry was an amazing sales person. Not pushy, not standoffish. She was wonderful, gave me a pretty good deal. I would like to have it earlier but I can't wait for my table set to arrive. Thank you Kerry.

Really like the late store hours

Very patient, took time making sure we got exactly what we wanted.

Great prices. friendly and knowledgeable service representative from everyone especially Michael. I will do business here again.

We had the best sales lady ( Ms. Sherry Newsom). She didn’t try selling us anything that we didn’t need. She recommended a very comfortable mattress and helped pick out a couch to match our walls that we are repainting. She also recommended keeping our current tv console instead of purchasing new. We were worried our current would no longer match. She was so kind and very helpful. Didn’t push us to purchase anything that we didn’t want. Very great experience. Can’t wait for our furniture to arrive!

Our sales person was wonderful, the Hattiesburg Store was very friendly however that is as far as I can give as a good review. From the moment we signed on the dotted line nothing but issues. Box springs delivered no mattress. Months later still no bedroom furniture and now telling it will be even longer!!!!! Who wants to buy furniture and have to wait 6 months or longer who knows when at this point I will never buy from this company again!!!!

Always a pleasure visiting Ashley Furniture,

Kelly did a wonderful job of answering our questions and showing us all the options! Thank you Kelly!

I had the pleasure of meeting sales rep. Alex, and he made my shopping experience worth while. He was very pleasant, and I was delighted for his assistance.

This is my 3rd and final time shopping with Ashley’s. I’ve only ever received basic service, nothing to rave about, but this last experience was by FAR the worst. The Hattiesburg location will NEVER receive my business and I would not recommend. Customer service was poor, rude staff, terrible experience, sales associate wasn’t knowledgeable, and not very helpful.

We were met at the door with a friendly salesperson who helped us choose a new couch and love seat by answering the many questions I had. We were very pleased with our experience and purchase!

We visited Ashley's Furniture yesterday. I haven't received my sofa yet, of course. I wanted to share my experience with my sales consultant, Alex. She went above and beyond to ensure I was happy with my choice. I had a great experience.

I love your prices and I’m going to be doing a lot of business with y’all

Great service by Carrie today in Hattiesburg store. Worked a great deal and 12mo no interest too!

Went in to purchase a mattress. Dustin was very helpful and knowledgeable about which mattress is best for my preferred sleeping position plus being a hot sleeper, he pointed me to one with a cooling technology. Can't wait to get my new mattress in!

They sales people are really helpful and not pushy. They took time to answer questions and are professional. The bedroom set is sophisticated and comfortable. Really going to enjoy it.

Dustin at the Hattiesburg store was very knowledgeable, friendly, and professional about all areas of the store.

I chose furniture quickly to order and was in and out. However it took months to come in and one of my couches hasn’t really held up that great.

Very awesome team! Explained the entire process great! Will definitely be back.

The people here were amazing. Joshua helped me get the most I could for my money. He was honest and upfront about some of the prices. Overall I got 2 bedroom sets and a sectional sofa. I will definitely come back and order more!!

I have been looking for a round dinning table for quite a while. So happy I found one I like at Ashley’s in Hattiesburg MS.

Purchased a lovely bed and mattress. Can’t wait to get it! Carrie was very helpful and easy to work with.

Excellent service and a great selection!

I was sooo pleased with Wyatt and Megan. I came in and was happily greeted. It was almost closing time but they helped me and didn't rush me. I am a handicapped veteran that was happy to shop there. The deals couldn't be beat, plus with Wyatt's expertise made the experience awesome. He was very patient with me and my 17 year old daughter Aaliyah. He answered every question with a professional flare that you don't really get elsewhere. Megan from Acceptance Now helped wrapped up the sale with a neat Christmas bow with her southern charm. She gleefully explained everything about her company 's part in my purchase. They made me feel special, yeah I know it's part of their job, but you can tell when it's genuine. I was feeling bad when I went in, but felt great when I left out! If you're looking for great folks who know their stuff, head on over there!!!

Hope was a excellent sales person. Let us shop till we were ready to deal. Thanks you Hope for helping Connie and I get our living room furniture.

We bought all new living room furniture today...Dustin was very professional and courteous; he made our experience easy and pleasant.

As always we get great customer service, friendly, very helpful staff and fast service. Ask for Wyatt, he is great.

I had a wonderful experience purchasing my living room furniture at Ashley Furniture today. Joshua was so friendly and very knowledgeable of the products. He was so helpful and we found the perfect living room set for our home once again. Thank you Ashley for always providing the best furniture, prices, financing and customer service!!!!

We recently purchased a bedroom set from Ashley’s and our experience was great. The sales associate was polite, informative and allowed us to discuss our purchase in private.

The lady that helped us was patient with us and helped us with several options. Great experience and customer service.

Great selection, prices and customer service.

I purchased three bedroom sets from this location! Carrie was my saleswoman and she was so patient and understanding. She wasn’t pushy- instead she listened as I voiced my concerns and she provided me with the best options. Thank you Carrie for my wonderful shopping experience!

Very good people who don't push what you don't need and they listen to the customers I would definitely go back

Sales team is very helpful