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Ashley Store Hattiesburg, MS
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Hattiesburg, MS represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Hattiesburg, Mississippi at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Turtle Creek Crossing Mall, near Target. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Love the set I bought, Amya was very helpful with making my decision.
Just wanted to say that we had the best experience purchasing our new furniture and mattress! From the moment we walked in, we were greeted friendly and your salesman, Jackson Phillips was so kind and personable, he listened to what we were looking for and helped us find the perfect furniture . He was well knowledgeable on all the products and was very helpful! Very happy! 😊 Renee McCool
Friendly and accommodating!
I spent 5k in this store 10/04. I call a month later because I hadn’t heard anything and they tell me that my items were on back order until JANUARY! They offered credits if I’d allow them to deliver what was available. I agreed. The sectional, ottoman, and one dresser was to deliver 11/20. 11/16 they call me to tell me a piece of the sectional was on back order until January as well. How can I host Thanksgiving in my new home without a sofa. They said call the store and they will let you know what’s in stock and have it delivered before the holiday. I did that. After making my selections and providing them to the sales person, he says I will let you know delivery date as soon as I get everything in the system. One hour later I call and the sales person is with another “guest”. Making another sale while my order hasn’t been satisfied. Two, three hours later….. the store is closed and I have not been given an update on delivery date! This is by far the worst customer service I have ever experienced. I’m not one to “let me speak to a manager” but Monday morning I will be calling to complain. 5K spent, over 30 days later still no furniture and I find out 4 days before delivery date that the items they promised wouldn’t be delivered.
Ok at in store sale after that you’re completely screwed! Supposed to deliver on Wednesday but I heard nothing. Complete automated phone system that is flawed. Had to drive to store to find out what the hell is going on. Said it was out of there hand's. Really! Customer service is crap! Buy from a furniture store that gives a shit. Guess they expect you to stay home until they decide to deliver. Horrible store in Hattiesburg ms!
Salesman and manager were very helpful and knowledgeable.
Liar about the Insurance
The salesman, Ro was great. He answered every question and was very professional. He definitely did not pressure me and was so nice and personable. He knew his furniture too!!
The furniture is lovely. The "white glove" delivery service leaves a bit to be desired. I purchase a couch, loveseat, 3 tables and 2 lamps. When delivered, 1 of the lamps looked like it was going to fall over. The delivery man was going to leave it that way until I said something, then he properly assembled it. I didn't realize until he left that the loveseat was assembled incorrectly. Luckily, my husband and I were able to correct it. Then we didn't realize until a day later that one of the tables was absolutely incorrectly assembled. It was so wobbly that it was at risk of falling over. I spent the next week on the phone with the warranty department trying to get it corrected. I kept getting transferred and then told I would receive a call back. No one ever called. I made multiple trips to the store, only to be told they couldn't do anything for me. Finally, after a full week of getting the run-around, I was able to submit a warranty claim. The table was finally replaced.
My mattress purchase on September 22nd has been a nightmare to say the least! My original delivery date was set for Friday October 4th, but the mattress that was supposed to be in stock at the Moselle, MS warehouse was not there! Then my delivery date was rescheduled for Wednesday, October 16th. So I rearranged my schedule to be home on that date. Last week, I received a call from Patty Brown from Dufrense Spencer Group and I happened to be on another call. I rescheduled to call her back and I've since tried calling her 4 times and left a voice mail with no response or call back! Well this morning, Thursday October 10th I get a text message saying that my delivery was set for Saturday October 12th. Note that my delivery date was changed with no contact from my local Ashley Home Store, nor any contact from Dufresne Spencer Group that owns the Hattiesburg store and about 300 other stores. Due to a previous engagement, I was not going to be home on Saturday October 12th, so I replied NO to the text and I asked for the date to be changed to the original date of Wednesday October 16th. I was made aware that this date wasn't available and was given a choice of Friday October 18th. If you need furniture or a mattress I would strongly suggest that you purchase from somewhere else. Dufrense Spencer Group in Memphis is a terrible company. Their inventory software is junk and their delivery department is even worse! If you look up Yelp reviews on Ashley Stores they get ratings from 1.7 to 2.9 out of 5 stars. This however is not the store manager or salesperson's fault, it the fault of Dufrense Spencer Group who owns the stores. They pay their employees peanuts and don't listen to complaints and ideas that would make the company better. I've always said that "Insanity is doing the same thing over and over expecting different results". Well, if Dufrense Spencer Group doesn't start making some changes in their inventory system, their warehouse distribution and their delivery systems nothing is going to change! All three of the above aspects needs to be addressed or their sales will continue to be cancelled or people will stop buying from their stores all together. If they had better systems in place and the corporate office of Dufrense Spencer Group actually starts caring about complaints and listening to their store managers and sales personnel's ideas on how to make things better, maybe things could change. The people I've talked to from their stores both in Nashville, TN and Hattiesburg, MS have told me personally that corporate doesn't listen. When their regional managers visit the stores they express their complaints and ideas, but nothing ever changes! Oh, I forgot to mention my experience with the store in Nashville, TN. My girlfriend was hired by Vanderbilt University Medical Center Pathology/Histology Department and I had to move her to Nashville. We purchased a bedroom set from the Ashley Store in Nashville located at 2160 Gallatin Pike N, Madison, TN 37115 for her apartment. The delivery date was changed after the purchase and I ended up cancelling the order because she needed something to sleep on. I went to American Freight which was formerly Sears located at 642 Thompson Ln, Nashville, TN 37204 and purchased the exact same bedroom set and had it delivered the very next day! Evans was our salesperson, understood our situation and got us taken care of. If Dufrense Spencer Group actually cared and could get the product to the customer in a timely manner, they would have made the sale! All I have to say is, purchase at your own risk because you won't get your furniture or mattress delivered on the scheduled delivery date! 😡 EDIT: Patty Brown finally called me back and waived my $99.00 delivery fee and offered me a $200 in store gift card. I appreciate the call back, the delivery credit and the gift card, however in the long run it doesn't change the fact that Dufrense Spencer Group aka Ashley Home Stores is incompetent in the fact that it should not take 26 days to deliver a mattress to a customer! Do Not Sell what you Do Not have in stock, and if you have that many deliveries for goodness sakes buy some more delivery trucks and hire more drivers! And you really need to rethink your distribution, because the Moselle, MS Warehouse should not be delivering to South Louisiana! There's ample room in the Hammond, Louisiana Industrial Park for a DSG/Ashley warehouse! It sounds like the DSG COO needs to be replaced and other top management needs to regroup and find a way to fix what is broken!
Great customer service, very helpful and knowledgeable about the products.
We were very satisfied with the whole experience! Our Salesperson was was very informative and very nice!
Good experience!
Artis, was very helpful. He allowed me to look around first,asked me what I had in mind. Thanks for his knowledge and kindness.
This place was awesome when it come to service, they met us at the door showed us what we were looking for and didn’t try to sell anything we wasn’t in there for very polite and patient
In store service was excellent. He was patient and friendly.
Jackson was extremely helpful and patient with us. Appreciate all the help.
The service was excellent but NOBODY answered the phone whe you call!
My experience was excellent at Ashley Furniture. Josh was so knowledgable and very professional.
10/10! Easy to work with and helped us out a lot picking out a new couch
Amya was exceptionally polite and knowledgeable. Her willingness to provide feedback and suggestions were appreciated. She is a very delightful employee and I would recommend her to any new customers looking for a great purchase.
Do NOT buy anything from the Hattiesburg store. After they sell to you they will drop off of the face of the earth and offer ZERO customer support. Awful. They NEVER answer their phone. I went in person to the store and witnessed SEVEN salespeople standing in a group talking. They had no customers except for me. They are NOT too busy to answer the phone. I had a salesperson named MATTHEW cancel my order IN FRONT OF ME only to find out 10 days later that it was NOT cancelled after all!!! UGH HORRIBLE experience. ZERO stars.
Josh went above and beyond to explain differences in mattresses. Overall a very good experience and great customer service.
We had a great experience picking out our living and dining room furniture with salesman, Josh Barker. He was very helpful but not pushy! He helped us find exactly what we needed and informative about everything! He stayed with us several hours while we figured out what we wanted and what was within our budget. My husband and I enjoyed him helping us. He also talked us into a temperpedic mattress and base which we are so excited about! Best experience buying furniture we have ever had! He definitely deserves a bonus!
I had a great service today at Ashley. The gentleman who helped me sorry can’t remember his name was awesome. The manager Melinda was great as well as the financial lady. Even though it took me 2 hours to to decide between 2 couches they never acted like it bothered them and they were there to answer all my questions. Now to just wait my 4 weeks and my new couch with Bluetooth, speakers, chargers, blue light under couch and electric recliner to come in. Thanks again to all of to that help me today. Sorry I kept yall so long. But I really Appreciate it.
What an amazing experience! We walked in to look but ended up walking out with everything we needed to make our new house a home! Nadarah Gaspard & her manager made this an experience we would repeat! Thank you both! We will definitely be back! If you haven't been to shop at Ashley Furniture- run don't walk! You won't regret it!
The salesperson was pleasant. Every item we wanted to purchase had a 4-6 week delivery estimation. Not a guarantee that it would arrive within this period. Disappointed with unavailability on items so we went elsewhere and purchased same set with delivery within 1 week.
Matthew was my salesman he had great service, and was an awesome guy! I’m getting my furniture Thursday delivered to my new apartment, I’ll update after receiving my purchase ! Great place to buy your furniture from!
Thank you Adam for helping us today! We always get the best service, selections and prices at Ashley Furniture; why go anywhere else?
Robert and his store manager were extremely helpful in our family’s couch shopping. They worked with us in determining what we were looking for, and really became at answer to a prayer! Thanks Ashley Furniture!
I appreciated that they gave us space and time to look around, then checked on us. A’Maya was very helpful and communicated well all the details/options we were considering!
Had a good experience everyone was nice and helpful
Welcoming and accommodating, the sales staff was friendly and informative, but in no way pushy. Courtney was there when we needed help or answers and even with the Sales Event, She worked to get us an even better deal. We will definitely buy from Ashley again and look forward to years of enjoying our new furniture.
Reggie was a very nice guy and made sure we were taken care of!!
Courtney and Melinda are both very knowledgeable and were very helpful.
We had a great salesperson that was very helpful.
The sales team listened to our furniture needs and selected several pieces for us. Great shopping experience.
Good prices and a lot of options. Super nice staff - a little overbearing at times if you are the only one in the store.
Wrong recliner was delivered twice and I was told that someone would be speaking with me in 24 hours, no call. I called and asked to speak with the manager and was told she was busy and would call me back in a hour. 3 hours later haven’t heard nothing so I called back and of course still busy but would be getting with me as soon as possible. Definitely frustrating when you spend your money on something and nobody seems to care to help you
Great selection to choose from. No pressure while we shopped. Our salesperson, Amiya was very easy to talk to, professional, but also fun to be around. Overall, we enjoyed our experience with Ashley and would recommend them and Amiya to anyone looking for home furnishings.
NADARA GASPARD is a very patient individual and knowledgeable on things we asked for and wanted to look at! We highly enjoyed working with her! She definitely gets 10 big high fives from me and my family!!
The sales team is fantastic. However, if you want any customer service, you have to pay for the benefit by having your furniture delivered. No delivery, no customer service! Not a fan! I purchased a patio set last year on-line with the white glove delivery only to hear go to the store for service and the store says we don’t service what is bought on-line. Needed one more piece to the patio set and now, I’m done!
Had such a great time Reggie was great!!!
Reggie was a great help with picking out our new furniture and the delivery guys were professionals. Couldn’t have asked for a better experience
My experience was magnificent! They are a great group of people to work with. I came in and told them exactly what I was looking for and everything went as perfect as perfect can get. They even stayed after hours to make sure I left satisfied. I give them a perfect 10!
Joshua was very helpful and helped me and my mom find new mattresses. He was a blessing! God bless you! <><
Ashley was definitely a wonderful sales associate!!!
My wife and I recently made several purchases from this location and our experience was amazing! Our salesperson Courtney was so kind and thoughtful, she helped us find everything we were looking for . 10/10
My furniture was delivered by two of the best people I’ve ever experienced with getting furniture deliveries. They were quick, respectful, and helpful. I’ve lived all over the place, and never had a better experience.
Nadara Gaspard was my salesperson. She was gracious, patient and knowledgable as she helped me find the perfect desk. A man named Teddy was very helpful by lifting the desk to the floor. Beautiful furniture!
10/10 Nadara was a great sales associate to work with!
Awesome, great customer service, friendly, Knowledgeable and patience. Great access to company
Artis was awesome!!! If you need a sales person he’s absolutely the best I’ve had. The manager was awesome too!!!! She was very patient and Artis helped us find financing for everything we wanted!!!! Thanks Ashley’s we will be back!!!
Delivery guys installed my bed frame crooked. And i had to redo it all myself. Some of the bolts werent even tight and the ones that were tight had a stripped out head. They also left trash. 0 of 5 stars
Had a great experience in store today. Nadara was very helpful and knowledgeable. Helped us in making a decision on our furniture. The store itself is nicely laid out with a huge selection of furniture.
I had an amazing experience getting my daughter her first big girl bed. I will definitely come back for all my furniture needs.
Nadara was the nicest lady! And EVERYONE in the store was willing to help me find what I needed
Everyone was super helpful and very willing to walk around the entire store with us. Everything was explained very well and properly. Overall a 10/10 experience with furniture shopping. I want to thank them for being so helpful!
It was great. Mr Reggie Randle was an excellent salesman.. I was totally satisfied when I left and very grateful.. Reggie and his crew treated me with such grace.. thank you guys so much.. a true blessing!
Great experience. Everyone was friendly and helpful. Artis was the salesman that helped us, and he was great. Plan to come back soon for a dinning room table.
Great experiance! We had a budget and experianced no pressure and were let to wander around the store. Our sales woman was A'mya and we will go to here for all our future needs!
This location is absolutely amazing! Our saleslady Courtney Braswell is by far the most impressive I have ever delt with. She gave us space, helped us when needed, and most importantly she did not pressure us into anything. We placed an order and ended up changing our minds a few times and she was with us the entire time and would make the changes to our order without complaint! She will be the only furniture salesman I will ever want to deal with in the future!
Great experience shopping at Ashley furniture! Salesman was very knowledgeable and patient!
Quality furniture and great prices! Associates are very knowledgeable and helpful.
The worst store please don’t order
Customer service was good. The pricing is quite high. I loved the furniture I was shown, but it was too far outside my budget.
We could have bought the product online and had it in less than 4 weeks. They talked us into using the store for the purchase and the same amount of time for delivery. It's been 8 weeks and no furniture. No one answers the phone or returns calls. This is why I prefer MisKellys but it was an Ashley's exclusive. Never again!!
We went in for a recliner for my dad’s nursing home room. We didn’t want to spend much and they gave us a great deal! Thank you so much!
We loved it !! It couldn’t have went any better. We are so excited
Once you purchase from Ashley Furniture they are through with you. I purchased two recliners and a sofa from Courtney Braswell. Very sweet and helpful UNTIL a recliner broke 3 months later. She informed me that once they have sold an item it was no longer their responsibility. I’ve been trying for two months to get a defective recliner repaired and have had absolutely no luck. The chair is only 4 months old, still under warranty but cannot get a repairman to fix it. I have exhausted all avenues short of legal options which is my next step.
Ashley’s had exactly what I was looking for. Highly recommend.
Worst experience ever! We had living room furniture delivered in September, which was damaged. It is almost 5 months later and we are still fighting with them. We have contacted the actual store in Hattiesburg and the company they use for service numerous times. We are always given the run around.
Purchased a dining room set recently and A'mya really went above and beyond to get us what we wanted!! I am thrilled and my mother as well, with my mom's purchase. We were in and out and had delivery set up in no time not to mention their awesome financing deals. Very grateful for this staff and this wonderful store. Beautiful set-ups, furniture and great staff. I'll add photos after delivery!
Great service and very easy to work with!!
Reggie did a fine job of helping us identify the particular bed my daughter was seeking and helped greatly through the purchasing aspect of the venture
I found exactly what I was shopping for. Both the sales associate and the manager were terrific.
Josh was great with helping find the right mattress for me.
Excellent experience at Ashley’s in Hattiesburg! Go see Reggie and he will take care of you!!!
I got exactly the bedroom set I wanted.
The salesperson was extremely helpful. They had a great selection to choose from.
Shelby was an awesome host!
Had a great time shopping for new living room furniture at Ashley’s Will purchase there again. Thank you
My experience at Ashley Furniture Store in Hattiesburg Ms.was phenomenal! Matthew Morgan (sales representative) was very professional, and presented such a great offer that I just couldn't refuse.
Reggie was great! They worked with us and the wife is happy!
Today was a great day. We had the best service at Ashley and Reggie was the best.#5
Very professional, and my furniture was delivered very quickly. Will definitely be ordering from this Ashley store again!
Ashley's furniture was so accommodating with our last transaction. The extents the the staff went to insure I was satisfied was top notch! I couldn't be happier! Thank you guys again!
Very professional and helpful!!! It was a joy working with them and I'm looking forward to working with them in the future.
We have purchased a sofa (2022) and a Mattress (this week) from Matthew at the Hattiesburg Ashley Homestore. Matthew was patient, knowledgeable, kind and most helpful. He knew all the answers to our mattress questions. Go to Ashley’s and talked to there trained experts on sleeping well for good health. I highly recommend their services.
Scott Wallace was an amazing sales associate, along with their sleep/mattress specialist. They listened to my expectations of the perfect mattress. They were not pushy, nor did I feel rushed to make a decision on a mattress. I was in the store for several hours. Yes, several hours, lying on mattresses and asking questions. Even when other customers entered the store, they attended to them with respect and came back to me afterwards. I did not get lost in the attentiveness to other customers. Once I settled on a mattress and platform, they explained the warranty and operations of the mattress/base I decided on. Their level of professionalism was superb. I also purchased a new dining table and 4 lamps. I left feeling as though I received the best customer service and very pleased with my purchases.
Customer care is amazing 🤩 I luv C.c🥰
Great shopping and delivery experience! 😍
Very friendly associates. Patient as I looked around, no rush what so ever. Very helpful on info. of merchandise. All around great shopping experience.
Cece was very friendly and helpful and worked to get me a great price for what I wanted.
Great customer service!
Delivery was on time and as expected. Delivery crew was very professional, and they worked quickly to get my couches set up. The sales team in store was also so professional and extremely helpful. The entire process was easy and transparent.
I am so sick of Ashley. When I was first purchased the furniture, I was told two weeks was the delivery time and that I was able to finance it. Now, apparently I have to pay it off in 3 months or the interest doubles and still no furniture a month later.
Great customer service didn’t plan on picking up a mattress today but couldn’t pass on a good deal🔥!
I ordered a sofa and it took nearly 3 weeks for delivery, upon delivery they discovered damage to one of the items and missing pieces. The item was taken back and I was placed on another waiting list. I reached out to the store which I purchased the furniture and I was told that they no longer had anything to do with it, they only sold the item. I must say it was my first and last time purchasing from Ashley's homestore. So much for customer service after the sale
Scott was a great help from the time we came in until we left.
Salesman at the store did not put in my info correctly I then I was told my order was ready for pick up I show up to nothing had to go back a week later to pick up a damaged chair called customer service and was lied to and wasted 2 and a half weeks just to have to call back bc them never called to handle it then waited almost a week to get the replacement and had to take off work so wasting my time and money cost me more than the chair cost dealing with Ashley’s and I do not recommend buying from them the store and customer service is trash but I will give the warehouse and delivery guys props they were the only ones that did what they got paid for
Very helpful and informative. Rep was friendly and allowed us to walk around un til we had question. Rep is super nice.
I wouldn’t recommend at all!! I have been waiting on my living room furniture for 7 weeks today and nobody can tell me anything!! I have been given 3 different dates.
Josh helped me right away, he was very knowledgeable about the items I was looking at. He followed up and got my quote right away. He had all of my paperwork done when I arrived. He made buying furniture very easy and relaxing. Highly recommend. Five star rating!
Excellent service today from Mr. Martin very helpful!!
The store wouldn't take my return. I don't care if they are a franchise, if you represent the name you have to take it. They have lost my business permanently. Bought a bed frame that wasn't manufactured correctly. It was a piece of junk.
Fast and easy service very friendly and she knew a lot about the store
Poorest customer service that I have ever experienced! Missing parts, after the parts arrived 2-3 weeks later, the installation crew still came and left the task incomplete. Nearly, one month of dealing with incompetence! Of course, the store is ONLY interested in selling the product., they can’t assist with anything afterwards.
Matthew Morgan sold us our mattress and bedroom furniture. He did a great job and we will certainly be back to do more business with him.
The Hattiesburg location has a lot of selection and staff is very friendly.
Great customer service! Great selection and decent prices!
Very helpful. Helped me pick out pillows.
Excellent service, very helpful associates.
Really Helpful and friendly
Ashely’s workers are always very helpful and friendly!
Very helpful and friendly salesman. Would recommend this location for your needs.
Easy to negotiate with and friendly
The two young ladies who waited on me were very friendly and helpful. They expressed their enthusiasm in a caring voice and attitude, explaining features of the fabric in the furniture I was buying. They were also kind to offer me a bottle of water to take with me in the 99* outside weather. I highly recommend Ashley’s in Hattiesburg, Ms.
Great Crew!
Great customer service! Very professional and knowledgeable.
We recently purchased a new living room set, along with a few other items, from the Hattiesburg Miskelly and have been very satisfied with our decision. Allen was the associate that helped us, and he was very accommodating. The furniture itself has been wonderful, and is holding up well. Also, there was a slight issue with the delivery of the couch (one part of the sectional was the wrong piece), but they let us keep and use the couch until the replacement piece was delivered. Overall, we have been very happy with the furniture, process, and associates at Miskelly’s and definitely recommend it!
I had a very good experience at Ashley today they helped me with everything, and all my questions would recommend them
Could not ever recommend shopping here under any circumstances. There is a culture of apathy and an utter lack of respect for customers and for the quality of products and services offered at this location. I purchased a large L shaped desk from this store, after they had my money they told us the desk would have to be delivered in 2 parts, the 1st part arrived a week and a half later, then we had to wait two weeks for the 2nd part of the desk. After the two weeks had passed we were called by the store and informed they had broken the second part of the desk removing it from the truck and would have to order another one. Fast forward 3 weeks later and the 2nd part of my desk was finally delivered, upon installation it was discovered the track for one of the drawers was damaged and would have to be replaced. After calling 4 different numbers and being transferred many times (each person I spoke with could not help me and only offered to transfer me or give me a number I had already called) I finally spoke with someone telling me the part would have to be ordered and shipped to my apartment, at which point I could call the store to have a technician come out and repair the still broken desk. At this point I asked for a refund and was told since the desk was at my home already they could not help me but they could put in a request and have someone contact me ASAP. It is now nearly a week later and I still have not been contacted. So to recap it is nearly 7 weeks after I purchased this desk and I still do not have a functional desk, no one at the store, nor the help lines has any interest what-so-ever in helping with the problem and only offer to send me to some other person who also will not want to help. Do your self a favor and go to one of the other respectable establishments for your furniture needs in Hattiesburg, this store is an absolute joke.
Help from start to finish!! I'm not really sure about what I'm doing but I was so impressed.
Quality of product, availability of product and helpful associates….
Mr .Matthew was very nice and very helpful!
It was great!
Professional service had exactly what I was looking for explained about my order and my options. Great store with better selections and a lot better prices than other stores with less quality funiture. I’ll recommend Ashley’s to everyone I know.
I made a purchase through customer service on their website on June 15 for an entire bedroom set. Never was sent a confirmation email or purchase order number; just an expected delivery date. Inquired about the purchase through the website since that’s where I ordered it and since I never received confirmation. Now no one can give me a straight answer on if the order was placed or not…the store in my town won’t answer the phone and the piece I fell in love with is out of stock. Don’t waste your time with this company. #shoplocal
Was a phenomenal experience. Brought my mother in to get a new couch and Mrs. Sherry Newsome helped us. She was absolutely outstanding. Went above and beyond for us and was so incredibly sweet, patient and kind. I would shop here strictly because of how amazing Mrs. Sherry was.
They were very helpful and so sweet.
Had a great experience buying furniture for my daughter Joshua provided excellent customer service.
Promised me delivery on Saturday. Now saying next Thursday. I’m asking for a refund.
The staff was friendly and knowledgeable. Ms. Sherry assisted us in finding all our furnishings needs. I highly recommend Ashley Furniture!!
Very professional and courteous staff.
Shelby was very helpful and knowledgeable. She was a pleasure!
Friendly Service. Ashley works to get you what you desire to have to meet your need and budget. I appreciate the genuine concern Kourtney had for making sure I was completely satisfied.She’s a spectacular sales representative,
Great service!
Matthew S. Morgan was so helpful! I am pretty much starting over after a separation and he helped me pick out quite a few pieces of furniture and helped make recommendations for size options for the space I have. He aimed towards helping me find the furniture in the styles I was looking for, and never once pushed me to buy the “top dollar” like some sales places do. He listened very well for what I wanted and walked around with me for the entire time I war there (I was there for quite a while) - if y’all go to the Hattiesburg, MS location I highly recommend Matthew.
FANtastic service! Amya is a gem!
Ms. Sherry Newsome at the Hwy 98 store in Hattiesburg, Mississippi was very knowledgeable and helpful. She answered all my questions and was very patient as I made up my mind on some living room furniture. Her level of customer service was amazing. She is a great asset to your company and should be valued. We purchased a complete living room set from her.
I am in love with my new mattress! I can't wait until it is delivered! Courtney did such an amazing job explaining all of the features to us with each option!! She had us lay down on each bed while explaining what it does!! My son, Dylan, approves the bed!! 🤣❤️ All in all it was a great experience and we will be back!!
Lots of beautiful furniture to choose from. Sales people are really nice and not pushy.
the salesman and the manager was great was real helpful
Courtney was quick to assist me. She took her time and showed me a few options to choose from. She was very knowledgeable and professional. She worked diligently to work with my budget while providing excellent customer service.
I am very unhappy with this whole experience. I have a half of a bed and the half I do have is messed up. They keep telling me service tech will call but they have not called! I keep getting the run around with all these different numbers. I feel like I have gotten scammed! There must be someone who can address these issues!!!
Very curious. Listened to my needs.
Friendly staff and great customer service.I really love their furniture,number 1 choice.
The workers were fantastic very nice and very helpful
I had a wonderful experience today when I went into Ashley’s furniture store(Hattiesburg) I’m very pleased and glad I decided to come in today l, Courtney B. was very knowledgeable, helpful, and super sweet when helping me choose my new mattress and I came out with a better than deal than I was expecting to get, everyone was very nice and helpful today as well. Thanks again Courtney for all your help! :)
Everyone was real friendly n nice to us
choices they offer prices that are affordable personal valuable to help stands behind sales
Very used car salesman. The salesman and manager told me what a great discount I was getting, but was only $100 off. I was more offended than anything. I wound purchasing everything I needed from Miskelly’s that day strictly because they were honest with me.
Sherry knew exactly what I wanted and needed! She was excellent!
I have received damaged furniture from the beginning. I have been guilted into tipping delivery men when I should not have. Large amounts of packaging were left to blow across my yard when they asked if they could not take the packaging with them because it cluttered the truck. I have been lied to repeatedly. Any time I call they ask me for another phone number and say the only number I have had for 20 years is not associated with my account. The phone representatives work from home and have bad service and hang up or get disconnected and never call back although they confirm a “good contact number incase we get disconnected”. Animas, children, and adults can be heard screaming in the background of the call. Ashley has been paid for the new furniture I ordered MONTHS ago. I now have no living room furniture and am waiting on a second replacement for the damaged dining room furniture they made me keep. They claim they have no record of me contacting anyone about the furniture. I have all documentation of calls, texts, emails, voicemails, and visits to the store of over 4-5 months. Ashley told me I could keep the HEAVILY DAMAGED broken frame furniture for a 30% discount and voided warranty. The frames were BROKEN. The frames are not level. Pillows were missing. Stuffing/batting was hanging out of the cushions. There were footprints on the bottom of the first sectional. The furniture was CUT. The furniture wobbled and you can see under the legs of the chairs. The pieces of the sectional and the dining set did not align so they could not be put together properly. The seems of the cushions were ripped and had no zipper to hold them together. I mentioned the issues with the feet of the sectional and was told to take a screwdriver and fix them myself. I paid for White Glove Service. Something was all over the furniture that made my pets act out of characters. It can be seen on part of the dining set. I was sent one back to a dining chair without any explanation. I should not be fixing anything myself. One of the male employees told me, “I love you.” in a creepy tone that made me uneasy. I do not know him at all!!! Other employees past and present shared with me how he has made customers SEVERELY UNEASY. Ashley representatives continue to ignore me when I reach out to their personal numbers THEY TOLD ME TO CONACT THEM ON to receive a resolution. The representatives all give me misinformation/disinformation and contradict each other. Do your research about Ashley before purchasing. According to the mounting issues across the nation, it is believed there is enough evidence of a scam for a class action suit against the company.
The salesperson are very nice,friendly, and helpful. They made you feel comfortable and no pressure.
Great choice of anything you want. Excellent service
In and out with purchase complete in 20 mins. Thank you Ms. Sherry for great service!!
Great customer service. Helped with picking out my first table.
Great furniture and wonderful help by your associates.
From the greeting when entering the store, the patient in finding what you want as well as the deals
Wonderful, great people, great products, and great service !
We just have been delivered. Courtney our sale representative made the whole experience easy and making sure we were happy with our choices. She was very supportive till we had the delivery done. Dillon and Dereck were fast and informative while they were building the furnitures. We will go back to Ashley's store, especially Courtney who understands the picture we have for our home.
Great sales team. Shelby was a huge help.
I was greeted by the sweetest, most knowledgeable lady who helped me with all of my purchases. Would certainly go back again! 👍
Sales associate was very professional in store and answered all of my questions. Delivery team was very careful with furniture placement.
Shelby is a very knowledgeable person when it comes to furniture. She is very much appreciated by helping me decide on my purchase. She has such a pleasant personality. Will let Ashley Furniture know more after I receive my furniture.
Excellent service delivery guys were polite
Very helpful and friendly staff!
Caught them trying to switch prices on us, then they kept changing the delivery dates. When it did arrive the entertainment system was broken. The couch broke a week later. We are still trying to get them fixed. 4 months later.
Matt was our salesman, and he did a fantastic job. He was on top of all information no matter what it was about. Matt also got my credit app done very quickly and so professional. Also,Matt brought in an employee that is a mattress expert. so we will be making a decision about a mattress for my grandson soon.That guy was very informative too. I give them 100 plus! Thanks!
We found the exact bedroom set we wanted for our grandson for the right price.
Went in today not necessarily to purchase but sales lady Mrs Sherry was awesome, she didn’t hover over us but was there to answer every question we needed. Not to mention she was the nicest person to talk to. When it was time to finalize our purchase, the manager Mrs Shelby was even nicer. They both made our purchase so easy and pleasant. I will definitely go back to these two. Keep up the good work Mrs Sherry and Mrs Shelby!!!
Very professional and cordial
I was looking for an item close to what I already purchased from Ashley's years ago. Salesman, Joshua Baker found what I was looking for, he was Friendly, Courteous, NONE PRESSURING. I knew what I wanted, he found it. Boom Bam, I was out the door in 25mins. I HATE shopping, but when I do, I don't want anybody trying to pressure me to anything I don't want or INSISTING I look at something else. I showed a pic, he found it's fraternal twin for a GOOOD PRICE, and I am happy. This guy was that man. Thanks Josh Baker!!!
Ashley has some very nice quality furniture but they have the worst communication and delivery services in the whole wide world. Their services suck really bad if you having it delivered to your home. It takes weeks and months to receive your delivery. If you try to contact them you fighting a losing battle. No one personally contact you and on top of that you can’t contact the store you made the purchase at. I rate the lady sold me my mirrored console table a 5. She was awesome. The moment I walked out of Ashley’s Furniture store everything went downhill. The person brought me my console table I rate Him a 5. He did great getting the console table in my home.They just have really poor communication skills and Delivery service. I will not refer anyone, if you not ready for your blood pressure to skyrocket. They gonna take you down through there. They better be glad I wanted that console table really bad because if not I would have went got my money back. It was just that bad.
I will never purchase again from the Hattiesburg store all they want is a sale. I got the run around and lies
Sherry is very knowledgeable and helpful. She is very kind will recommend Ashley and Sherry to others.
Courtney was wonderful to work with! It was a very nice experience! Great selection.
It was a great experience at the Ashley store today. Courtney and Shelby were very knowledgeable and nice to deal with in making our decision for a new living room set, they also made sure we got the best price compared to other furniture stores.
Very nice and professional. dealt with every question handled everything very nice would recommend to everybody.
Friendly employees and great variety of merchandise:)
Mrs. Sherry was exceptional!!! She made my experience worthwhile and I recommend her if you ever shop there.
Very helpful when shopping!
Awesome service fantastic service person help in every way a person could help you very polite and made sure I was happy with what I got his name was (AC) if you never been to Ashley you need to go and check them AC was so wonderful helping me pick out a new bed and pillow enjoyed my shopping experiences at Ashley
Great People and Furniture
I recommend that customers ask for Ms. Sherry. She made me feel welcomed. She didn’t crowd me and she was extremely knowledgeable about everything I asked!
The Ashley experience was amazing! Joshua was so helpful and nice.They had a wide selection of beds for me and mama to decide on. Payment plans are reasonable and getting approved was simple.I thank them for helping us fulfill our goal and recommend Ashley furniture to everyone.
I was greeted by a sales associate soon after entering the store and he was very helpful and eager to help. Ashley’s has hi quality furniture and easy payment plans if you need it.
professional friendly service
I bought a recliner 05/20/22. It was delivered a few weeks later. We barely used it as we were gone a lot until November 2022. Since using it a lot, it has developed a horrible squeak and is so loud and so annoying. No peace and relaxation with this chair. I have called customer service - no response except a request to send pics. Pics do not represent the squeak so what is the point? Sent pic and a video clip. Called again. Got the name of the person handling the case. Emailed. No response. Called again, only info is waiting for a tech to be assigned and send pic (again). Went to store and spoke to someone. She can't do anything since this type of situation is handled by a 3rd party. The chair is under warranty and I have the protection plan also. Protection plan is not valid until warranty claim is processed. How many weeks am I expected to wait? No answer. no response. No information. What are they waiting on? For the warranty to be out so that they can handle it on the protection plan? Just not happy with customer service or quality of the product. I spent $2674 on this chair including tax, delivery and protection plan. I have seen no benefit of shopping with Ashley. I recently needed 2 queen size beds and a sofa - I did not go to Ashley for those purchases.
Furniture store in the area where I live
Great experience! Breanna was amazingly patient, listened to me and help me find the perfect solution!
Knowledge of products. Professional, friendly service.
The sale agents are very supportive and knowledgeable!
Great furniture and personal service. Great experience.
Great customer service and help!
Pleasant shopping experience.
Breanna was very helpful helping us find what we were looking for in the store and the store was very presentable beautiful store...the delivery guys were nice and professional.
Excellent Experience.Josh in sales was extremely helpful and understanding. He provided me with options, no pressure at all, and let me make my decision. Highly recommend.
Breanna was very helpful and patient with me on my decisions especially on the shipping process.
Josie was WONDERFUL! She greeted us as soon as we walked in, asking what our interests were. I told her what I was looking for, she brought me straight to it…she didn’t try to sway me away from what I had my sights set on. Josie was very knowledgeable about the furniture and made the whole process run smoothly!! 5/5 recommend Ashley Furniture in Hattiesburg (ask for Josie)!
Great service. No waiting
The entire experience with Ashley's has been terrible! 2 months ago we were sold thousands of dollars worth of "in stock" furniture just to be given the run around on it for 2 months. We have been without a bed for weeks now because of being given delivery dates just to have them canceled(a few of those time nobody even let us know) I will never spend another penny at this store. Days missed of work waiting on a delivery that never came!
Good selection, courteous and knowledgeable staff.
Matt was the salesman who took care of us, and Betty finalized the paperwork with us. Matt took great care of us and was very thorough in showing us what they had to offer in Tempurpedic mattresses. Matt had vast knowledge about the products and knew how to sell them! The customer service was great, and our overall experience was wonderful! We will also be buying two beds for our boys online from Ashley!
Has good customer service will definitely shop here again ⭐️⭐️⭐️⭐️⭐️
Salesman was very helpful. Options available were Great although we chose to pay cash and received a large discount
Very helpful and friendly staff. Shelby helped us and she was great!
Salesman was very nice and very knowledgeable about the product!
Josie Wiginton was amazing! Very informative and patient. She helped me to find exactly what I was looking for and made the transaction a breeze. I will definitely be a repeat customer.
Wonderful sales lady, Shelby. She made sure we got the best prices on all we purchased.
Good service spending money… But customer service sucks .. furniture damaged … again customer service sucks…save time and money go else where ..
Very nice and fast response of customer agent,large selection of furniture great price,big thank u to mr.ac will be back to do more business
I love doing business with Mrs Brenna but I recommend you explain more better about the company that bought my furniture for me I had to pay To for that 90 day plan it wasn’t free I would have done better paying cash I wasn’t happy with that.
I was contacted by Ashley Furniture on two separate days that my couch was ready for delivery. Both times the delivery system messed up my delivery. I called customer service and confirmed my delivery both times. After exhausting all efforts to resolve at a lowered level I tried contacting the CEO by phone and email and he never responded. I don’t think Ashley Furniture at the corporate level cares about their guests. I was never allowed to speak with any supervisors or even district managers. The managers at the store level have only email to address issues so unfortunately they were not much help. I won’t be back. Still don’t have my furniture.
We went in just looking for ideas. We were talking with Matthew and he was able to lead us to exactly what we were looking for!
Worst experience I've ever had is buying furniture from these people. Seven months later I'm still missing items.
We went in Hattiesburg Ashley this afternoon and met up with Breanna. We selected a new Couch & Loveseat. She was very helpful finding financing we liked. She is very professional and has a great personality.
Six months ago, I ordered furniture with Ashley and Hattiesburg Mississippi, and I still have not received all of my items. To the items that came to my house for broke. One item so has not been replaced. On top of that I damage my yard. And I refused to pay for the damage.
I tell everyone how helpful they are and good the are about explaining everything on what ever u purchase
Lots of beautiful furniture, reasonable prices and the sales person was very nice and helpful.
Very patient and more than Helpful. Great experience. I’m more than satisfied. If the rating were based on a perfect 10, I’d give it an 11. 👍🏻
It was awesome! Shelby Odom was very helpful and made the experience stress free and fun! I will be back!
Bre was fantastic, patient, and informative while helping us choose the couch of our dreams! Would recommend her to help anybody!
Very friendly, easy to work with, very kind to my 8yr old son too! Brianna was awesome!
Great service at the store! Even better service after the sell! That delivery team was top notch!
Shelby was my sales rep she was awesome. She didn’t let me leave without what I wanted.
Our sales lady, Mrs. Sherry, was AWESOME AWESOME 🤩
Worst furniture buying experience ever! Ordered a bed, chest of drawers, and nightstand for my son. I paid for assembly at checkout. The chest of drawers was delivered one day fullay assembled. The bed came next and was left in boxes on the front porch two days later. I called 6 times asking about the assembly. Was repeatedly told they would get someone to call me about it. No one ever called. Eventually they told me that since that came from the online Ashley’s, they wouldn’t assemble it. Horrible customer service. The person at the store lied to me and told me she would have someone call me and then I’m the end, told me she just said that. Never again! We usually buy from Miskelly’s. Should have never tried another store.
Good friendly customer service
If you ever want to by a furniture in Hattiesburg area just go to Ashley furniture, and ask for a guy name Josh N, or Ms Barbara they just do such a great service big thanks 🤝
Quality furniture and good customer service
I think the fellow who waited on us yesterday was Al?? Lois found a powered recliner that she liked, I would have shopped a little longer if my blood pressure had not been acting up! You guys did fine. Will try to get back to your store one of these days when I am having a better day. Thank you. Charlie (and Lois) 🙂
Ms. Shelby was the sales rep and she worked literally hours to help find the perfect furniture and price for us. She also had help from Ms. Alexis and Mr. Kevin. They were absolutely amazing!
Because I get damaged furniture end I need to pay from my money to fixe it
Delivery fee is outrageous!
Great experience. Everyone went above a beyond our expectations
The sales person was amazing. Her name was Breanna. But when I received my delivery I wasn’t pleased. I wasn’t home when it got there but when I saw scratches and stains I really wanted my money back. $9000 on a bedroom set, it needs to be white-gloved and scratch free. I will be contacting them in the morning.
I would love to review the couch i bought but i still haven't got it. We purchased on 7/31 and were told 8/9 for pick up, big reason we chose that one - short wait time. When we didn't hear anything on the 9th so we contacted the store and were told wait a few days and check back. We did and were then told it was pushed back to 8/20. Here it is the 20th and nothing. We could have ordered online, got free delivery and had it by now from a different retailer. A very disappointing and frustrating experience.
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I order $18,000 worth of furniture and only 2 items have arrived after 10 weeks. 1 of the 2 items was damaged. They told me the date the replacement item would arrive. We made arrangements to be home and they never showed up never called.
Received my bed Saturday,but delivery guys could not put bed together due to no hardware in box. I called Ashley's Saturday through Monday about the issue,finally to day someone tells me they have to order the hardware it will take 7 to 10 business days to come to my house then I have to wait several days before someone comes back out to put the bed together 😐😐😐 Ashley's get 0 ratings from me, they are awful 😖
Beautiful furniture! Matthew was very helpful with our selections! Pleasant experience furnishing an apartment.
Always polite and no pressure service. Great selection of furniture.
They had a helpful sales staff. Still waiting on my bed and 2 recliners to be delivered. It's only been 3 days since I ordered them. Was happy that you are able to haggle with them on the price.
They are great at helping you find the furniture you are looking for and always trying to give you the best deal. This is my second purchase in the last year and the sales associate was very knowledgeable about the products
It was good. They took care of any problems
Our delivery date continually got pushed to almost a month after the originally scheduled delivery date. The guys in the store were nice enough but set unrealistic expectations as to how quickly we would receive our furniture. The delivery service was awkward and not friendly and left trash when they were finished.
Charlie and Scott got us lined out with exactly what we wanted, making the whole process simple. Love it!
Awesome customer service from the moment I entered the store. Shelby, Josh, and Jasmine we’re all amazing! Josh went the extra mile and Shelby was a delight to work with! However, the delivery and refund policy are a joke! How can you charge a 10% cancellation (restocking) fee for something that hasn’t left the warehouse yet?! Also, why does it take over 2 weeks for your purchase to be delivered?! The manager, John, quotes nothing but the policy when speaking with him about your dissatisfaction. No sympathy, empathy, or anything! Just an Ashley’s robot… I do not recommend shopping here unless you have a year to wait for your furniture!
Joshua was very accommodating and extremely helpful. Y’all had the exact piece that we had been told was discontinued and unavailable! Thanks
So far the experience me and my wife has been frustrating. We were quoted a price for protection plan and that number drastically changed. There lack of communication is very poor. They only delivered half our furniture which was sent back because we said we wanted to wait until all of it could be delivered together. Tried several times to pay for our protection plan before delivery because we were told that its has to be paid before delivery to coved our purchase. They still have not yet sent electronic bill for protection plan to be paid and has been 1 week exactly that we made our purchase. Still on the fence about just cancelling the whole order.
CON ARTISTS!!! Buyer beware!!! Husband and I bought a tempur-pedic mattress and adjustable base, ($6,000) the mattress protector was thrown in for free! We were told you had to have the mattress protector to get the 90 return policy. We have slept on the bed twice and our backs are killing us! They will not allow us to return it until 30 days and they told us they will not refund our money that we can only exchange. That’s was not what we were told at time or purchase!
The Sales Person made furniture shopping a pleasant experience. And I thought the price was reasonable. Will definitely go back to this store.
The mattress take for ever. I buy 1 almost a month now. But I never see they come
Everyone at Ashley’s was wonderful and very knowledgeable. Not pushy at all.
Horrible service after merchandise was paid for. John, store manager has no customer service skills. I can’t get a number for the store or salesman AC Curtis. Dinette set was purchased 5/14/22 and delivered 5/20/22 with missing parts to install legs to table top. I want it fixed ASAP. Someone on customer service call said he put in a ticket for me on Saturday. I need an update on when this will be resolved please
I visited this store today. I had an item in mind that was overpriced at other locations. Figured since it was made by Ashley, I would try looking here. Shelby was a great sells person. She was able to price match my item. Shelby was very honest in her response when I inquired about delivery. She was also knowledgeable about my search for an area rug. It felt like I was shopping with a girlfriend. If you are in the market for some furniture, go and visit Shelby @ Ashley.
Good product & service. Took a star off because staff was a little overbearing.
Awesome place.
My experience of hearing from my coworker about ordering a table in August 2021 and now we are in May of 2022 and he is still calling Ashley's to find out when his table will be delivered. It has already been paid for but yet nearly 9 months and no table. Based off of his experience I will not be buying anything from Ashley's that can not be taken home the day of purchase or I just won't buy it at all.
We’ve been waiting for almost 4 months , we suppose to get a call or email or text from them before to schedule time and date to be arrive to residence but when they arrive the residence at 6:20 pm they just call one time and I miss their call, after that they just email to me, I have to wait another 3 more weeks to be delivery again. Cancel is my choice . Room to go is more more better then .
Great experience, friendly and helpful staff plus beautiful and comfortable furniture
Very knowledgeable staff and they took care of our needs.
Very friendly staff😎😎 Very accommodating
I found what I was looking for. Matthew was most helpful on setting up delivery. I will definitely return when I need other home furnishings.
My experience with Ashley Furniture Store in Hattiesburg, Mississippi was one of the most exhilarating I’ve had in a long while. My salesperson was Shelby Odom. Not only was she extremely knowledgeable about the items I wanted to purchase, but her demeanor was extremely sensitive to our interaction with regard to the transaction. She explained every detail in depth and answered each question which I had in a knowledgeable and proficient manner. She is an expert in interacting with the potential buyer (me)! She has an engaging personality and convincing attitude, personality and delightful charm. Ashley Furniture could not have found such a more delightful person to relate to people in such a magnificent manner. She is a credit to your sales force. Her admirable sales qualities are what any salesperson should attempt to replicate. She could have sold me a crater on the moon and I would have easily bought it. I’m sure I spent more than I should, but I will sleep better with my new mattress and rest more comfortably with my new recliner because of my purchase. Shelby admirably deserves any accolades you might give her!
After looking everywhere I finally got an awesome sectional today! I think I got the best value for the best cost 😊 Thank you Ashley Furniture!
What ever you do don't purchase a warranty on the furniture you buy from Ashley, toilet paper has more value. They will not repair your furniture and they will not honor their warranty. I wouldn't buy a foot stool from Ashley at this point. I'm very dissatisfied and I'm also disappointed that I had to give them any stars at all. One was one to many!!!
Mathew at the Hattiesburg ms location was very professional and very helpful.
I went in with a certain idea of what I wanted. The sales woman was extremely helpful and helped me get to the item I wanted.
LOVED MY EXPERIENCE HERE! Breanna greeted me at the door when I first walked in and assited me the whole way! She was very nice and wasn’t pushing like most sales people can get! She just wanted to help me find a couch that I loved and worked best for my home! She made it a very easy and smooth visit! BREANNA IS AWESOME!!! More stores need employees like Breanna! She is GREAT! Ps. I did purchase a couch and I’m so excited
Liz & Kevin were very very helpful. They made sure we got what we were looking for and answered all our questions. They were very patient and polite.
The assistant manager was fantastic. He did everything he could to make us happy. He should be made manager. He definitely should be rewarded for his customer service. Spent $16,000 at this store today He helped the salesperson Sherry Newsome with our order. He worked on President day at noon. I did not get his name. But you should reward him.
Staff needs better training on pricing etc. Took too long for them to match the price I was given the prior day. Lots of excuses and blaming of untrained new hires but eventually they did the right thing. Very frustrating experience today. Management probably should not be talking store sales at the front of the store. Good furniture and value overall
Amazing how nice the sales people are and they will go above and beyond to do everything they can to help
Incredibly kind and understanding of my needs. Not pushy at all. Will be back!
My fiancé and I just purchased furniture for our livingroom. Matthew and Kevin did an amazing job making sure we left with the furniture we wanted. They went above and beyond. I was pleased we stopped at Ashley's and will definitely refer friends and family. I gave them 5 stars because they deserves all 5 of them. Thanks guys
Recliner Furniture tore within a year. Filed insurance claim and never heard back from them on fixing or replacing....
Great customer Service
Incredible showroom with a sales staff that truly was friendly and helpful!
Very good selection. I like that the furniture is made in the U.S. and especially because it's made in Mississippi.
Stop in and ask for Kelly. Nice folks and furniture made in the USA. Large show room and lots to choose from.
Staff was a big help and very friendly! Made first time buying a new couch very easy.
Great shopping experience!
Great service and knowledgable associates. Very good shopping experience!!
Friendly, very helpful, great customer service
Great customer service. Very helpful!
Beautiful selection and the staff was so helpful and knowledgeable.
The Ashley Furniture Homestore in Hattiesburg was great! Lots of beautiful furniture and Curtis was a great help with finding what I needed.
Excellent customer service. I had a pleasant visit. I bought this gorgeous sofa. I can’t wait to have them in my home! 🙌🏾🙏🏾💫
Great customer service. Matt was very helpful and knowledgeable!
Let me look without pressuring me to buy. Our salesperson was great and worked with us on multiple occasions.
Ms Sherry was wonderful and spent the time needed with me to find the perfect dining table. And the deal I got was absolutely amazing!! I'll definitely be back! 5 stars for sure!
Excellent shopping. We like to try out the sofas without a salesperson. They are there when you need them, but not pesky. Looking forward to our new furniture!
First time visit - very pleasant
Worst experience ever. Wait 3 months for our furniture to come in, the 3rd month we were told we were only getting half our stuff and would have to wait 4 more months to get the other. We canceled and got miskellys to order the furniture instead, we received in 2-3 days everything. We have yet to received our refund of over $2,000. It’s been a month where we were told we would receive it in 2-7 business days. 0 stars out of 5.
Kelly was absolutely awesome, she gets 5 starts! Ashley's gets 4 because they need to upgrade their internet package. Their computer system is too slow. The only reason I say this is bc what took four hours could have taken 2. I hope this encourages them to do so.
DO NOT BUY from Ashley’s furniture store. Only buy furniture from Miskellys. We bought bedroom furniture(Ashley’s Raelynn) set from the store and received complaints from the sales person, Multiple times, about how he won’t be receiving enough commission. We still placed the order and paid it in full. We used my debit card tied to my checking account. We were told it would take about 2-3 months to ship to our home.. we purchased at a discount so we we’re okay with waiting. 3 months later, still no furniture.. my wife receives and email that some of the things should ship in a couple weeks but the bed-frame will be shipped in another 4 months… My wife cancelled the order. We are still waiting for our refund from Ashley’s. 1 day after canceling, we purchased the same Ashley Raelynn bedroom furniture from Miskellys. We Received it in only 2-3 days. (Same furniture) We have still not received our refund from Ashley’s and already have had been enjoying our new furniture for over a week now. It blows my mind that Ashley’s furniture can’t get their own furniture to you but Miskellys can get you their furniture to you in days!!! Crazy! DO NOT BUY from Ashley’s furniture store. Only buy furniture from Miskellys.
Matthew Morgan was an absolute astounding individual to work with he really helped figure out what I needed and helped me figure out how to get it within my budget. And everything from beginning to end even the movers who put it in we’re super professional and friendly and just amazing fellows! I will be shopping here again!
As I entered the store a gentleman by the name of Kevin approached me and welcomed me. He then asked if he could help me. I told him I was looking for a particular style of sofa. They did not offer the style I was looking for but had a couple actually 4 that would be just fine. He showed me 2 and left me alone to look around the store. When I finished looking I thanked him for his help. He told me about their mattress special. I appreciated his help and letting me look on my own. I WILL go to Ashley when I am ready to purchase, both. Sofa and mattress. Thanks Kevin.
I was told my new couch, coffee table, twin bed, and mattress set were to be delivered month late anyways. Then I was called and told the twin bed was back ordered and I would have my order by end of November. Then I asked if they could go ahead and deliver what they had and I would pick up the mattress myself when it came in later. They said okay. I was told my everything but the mattress would be delivered by first of October and the mattresses would arrive at the store in Hattiesburg by November. I was called about delivery date saying that all my items were coming today (10/8/21) so naturally I got rid of my current couches to make room. Not only did they come over 2 hours before delivery time window when no one was there but they only brought the mattresses. So right now my mattresses are outside my home.. I called them back and the person who helped me was rude and unapologetic at what I was going through. She stayed my couch would not be delivered till 10/25/21! Um.. what am I suppose to do till then mam? I am currently on hold for her manager and no one is picking up. I will never use Ashley’s furniture store again!!!!!
I was told my new couch, coffee table, twin bed, and mattress set were to be delivered month late anyways. Then I was called and told the twin bed was back ordered and I would have my order by end of November. Then I asked if they could go ahead and deliver what they had and I would pick up the mattress myself when it came in later. They said okay. I was told my everything but the mattress would be delivered by first of October and the mattresses would arrive at the store in Hattiesburg by November. I was called about delivery date saying that all my items were coming today (10/8/21) so naturally I got rid of my current couches to make room. Not only did they come over 2 hours before delivery time window when no one was there but they only brought the mattresses. So right now my mattresses are outside my home.. I called them back and the person who helped me was rude and unapologetic at what I was going through. She stayed my couch would not be delivered till 10/25/21! Um.. what am I suppose to do till then mam? I am currently on hold for her manager and no one is picking up. I will never use Ashley’s furniture store again!!!!!
We purchased a Gamaliel sectional from Ashley HomeStore in Hattiesburg in September of 2019. Along with the furniture I paid $199 for a 5-year Protection Plan, that included free cleaning and one time replacement if a bad mess or damage occurred. In April of 2021, I pulled my invoice and the brochure for my Protection Plan to see what I needed to do to start a claim. I went to the website and tried to register, but based on the information provided accurately, could not be found. I then called instead and started my claim by phone. Over the course of almost six months, I called multiple times and had to restart my claim multiple times. In September of 2021, I received an email stating the reason my claims would not go through is because they do not have the contract for my protection plan. I called Ashley HomeStore and was told that it was with another company instead, totally separate from the the one I received the paperwork for. I went to their website and started a claim there. October 4th, 2021 I received an email from them stating they did not have the contract for my protection plan either. I have been trying to contact the store since Monday, Oct 4th and have been unable to get any answers, or even anyone from the store on the phone. Additionally, the sectional is surely not made of the same materials as the showroom piece, and the one I received has a poorly constructed back frame with one vertical brace not lined up flush with the horizontal piece it is attached to. Because of this, when my 4 year old son fell back in between the back cushions, his head collided with the edge of the offset board and began bleeding profusely, as head wounds do. He was fine, but obviously traumatized to see so much blood on his body, clothes and towels at only four years old. I’m not sure what I paid $199 for if the two companies they would have used during that time are both claiming to not have my account on file. It’s pretty frustrating that such a large chain company would make a mistake with hundreds of their customers dollars. At this point, I don’t even want the couch anymore and have since replaced it with a quality piece of furniture and stored it in hopes that someday I may be able to actually use the protection plan that I paid for.
Excellent service and excellent price. Enjoyed the time there. Sales person was very patient.
These folks are the best! I love their communication abilities. Kept us informed every step of the way. Ashley went over and above aa being responsible, informative and available. And had more than enough selections to meet our needs.
AC was a great help! Saved us from having to try every sofa in the store by asking what qualities we were looking for, narrowed that to a list of 3 and ended up getting the 1st one he suggested! Can't wait to come back and get a Tempurpedic bed!
After looking online I decided to go in store to get a hands on experience before buying. Prices were close to what was online. The atmosphere was friendly and welcoming.
Nice place..friendly atmosphere. Got a great deal on my furniture and with options to add on later still at a sale price.This is a wonderful company to deal with furniture needs. Quality products and reasonable prices.Please visit.
Beautiful Furniture great people
I will never buy a piece of cardboard from Ashley’s. Be fell apart same day. Gave me the run around until OH I AM SO SORRY YOU HAD ONLY SO MANY DAYS TO LET US KNOW !!! No return !! 3thousand dollars I have wasted on a bed that is a hazard. I already had my foot reattached from a automobile accident last year. This bed fall on my foot. The thought has me a nervous wreck. I have nobody to remove the bed from my room. I can’t stand for very long. I told them I don’t want the money. Please just come remove this bed from my home!!! I keep getting hung up on & transferred from in store to online sales departments. This is so sad how they do their disabled customers.
I bought a Mattress from Ashley home furniture Hattiesburg Mississippi and they were extremely nice However I was told my mattress would be here towards the end of June yet it’s still not here! Highly would not recommend buying something from them! We asked to speak to a manager but still have not gotten to yet!
They will lie to you and say that your order will be delivered in 4-6 weeks to get your money then after 10 weeks with the order still not being ready and you cancel it they take over two weeks to mail the refund check. I’ve been waiting on a refund check since July 21st and still have not received it. You can’t speak to the store manager you can only call the corporate number and told to enter 3 to reach the store. After waiting on hold for over 45 minutes using this option you get transferred to the corporate call center and again told to dial the same number and enter 3 again. NEVER DO BUSINESS WITH ASHLEY FURNITURE!!! They will lie through their teeth and smile while doing it!!!
Any time I arrive at Ashley Furniture in Hattiesburg I ALWAYS feel welcomed and the staff members are so nice and helpful. I ALWAYS make a purchase when I’m in that store!
This store has wonderful salespeople who really try hard to get you what you want at the best possible price!!
Very good experience in hattiesburg store today. Joshua Baker was our salesperson. Very knowledgeable and professional, found us exactly the living room set we need for the price we wanted to spend. Ready for pick-up in two days.
Loved my experience at Ashley Homestore. I was well taken care of yet given my time to find exactly what I wanted. Great experience, I cannot wait for my sectional to get here!
Marty was great !! Very professional and patient because I was so indecisive about which pieces I wanted. I will definitely look for him from now on
We purchased items over a week ago and were told we could pick them up today from 7-1. We even received a text verifying that. We were here at noon and there is no one around. There is a sign on the door that they closed at 11. How do you close your pickup location and still send a text to someone that there furniture is available. We drove almost 3 hours and we don’t have anything. There is no phone number to call the store directly or our sales person. This is unacceptable!
Ok, bought a dining table w/ 8 chairs. 2 had to be returned and replaced after delivery. The table began showing wear in just a couple of weeks. Called customer service. They said someone would respond in 72 hours. They did not. Called again about 3 more times. No response. Be aware that the Ashley store in Hattiesburg, MS does NOT answer their phone. When I drove to the store to talk to a manager she affirmed that they did not answer their phone. She told me that someone would be in touch. They weren’t. In the meantime, my husband pushed a chair under the table and a leg sheared off. That makes 3 out of 8 defective. By now I’ve had it. Drive back to the store and tell them come and get it. I’m done with that set and lack of customer care and service. Manager says that she cannot make that approval it would have to be regional manager. I asked for a number for the regional manager. She would not give it to me. Instead she gave me her personal number. I gave her a couple of days to get back to me. When she did not, I called her. It went to voicemail. So after about 5 call attempts she answered. She said she didn’t know anything that it was her off day. She later texted me that they would return the set for me. I began getting automatic calls from Ashley saying that I would be getting a delivery. I texted the manager and she said no it was a pick up. Ok. Well, when the truck showed up at my house, they had 7 chairs to be delivered to me. He has no orders for a pick up. I tried to call the manager 4 or 5 times. She did not answer. I insisted the driver take back my 8 chairs but he said he could not take the table. After he left she returned my call and has yet to rectify my problem. I now have a defective table and no chairs to sit in. I will NEVER grace the Ashley store again after I get my money back and I will not encourage anyone else to buy there either. The customer service is non existent. You can walk in the store and have salesman fall all over you and you can drop $2000 on furniture but don’t try to call the store if you have an issue. They do not care. Period. I even called corporate and the lady I spoke to connected me back to th 800 customer line who gave me her number!!!? Go figure. I’m done. I wish the CEO would call me. I’d love to talk to him/her. M. Livingston. P
Wyatt was great! We got a good deal on our living room and dining room sets. Great prices, easy 0% financing and knowledgeable sales professionals. Only one issue, COVID has all the manufacturers backed up. Unfortunately this is not unique to the furniture business, but it's everywhere. Anyway, we are looking at 6-10 weeks for delivery. Thanks again Wyatt, for all your help.
Great deals on furniture and fantastic salesmen and women! AC Curtis set us up with a great deal on our new couch and recliner! I would recommend to all looking for any form of new furniture!
I originally had trouble getting in contact with the Ashley Furniture Store in Hattiesburg, but decided to come in person and was pleasantly surprised. I had no trouble getting approved and was able to get the bed of my dreams. I highly suggest Ms.Sherry she was extremely helpful and insightful on the best way to get furniture I wanted. I will be returning soon!
We were mislead a little about the amount of assembly needed. We were told it would amount to having to put the legs on but it had to be put together completely.
Shelby was very helpful and patient making sure I had everything I wanted in my purchase. I will definitely be using them again!
We ordered a bedroom set in April and were given a delivery date of the end of May. We received a partial order two weeks ago. Still missing our nightstands which they said they delivered but weren't. EVERY piece of furniture we received was damaged. We have received no communication from Ashley or the store as to when we can expect our nightstands or the replacement pieces of furniture. Joshua was a perfect salesperson. Told us everything we wanted to hear in order to get the sale, but didn't follow through with the promises he made. I would suggest going to a different furniture store. Can never get anyone at the store to answer the phone. the call center is no help. Update #2: Received nightstands. Guess what? damaged. It will be December before replacements. Update #3: Had a delivery today for the replacement of the damaged bedroom set received in July. Guess What? DAMAGED again. Don't do business with Ashley.
We were very pleasantly surprised!!! AC did a fabulous job at taking our needs in mind and finding the perfect Livingroom furniture…. And we are getting it in ONE WEEK!! The sofa & love seat are stunning & both power recliners AND are LEATHER. I never thought I’d have leather, but AC & Gina worked their magic & met my budget!! I can’t say enough great things… LOVE ME SOME ASHLEY FURNITURE!!
Kelly C. did an amazing job helping us to purchase our new bedroom set and recliners. We came in to browse and because of her excellent customer service skills and her ability to listen and address our needs we decided to purchase today. We even upgraded our mattress set to an amazing Therapedic mattress and Ergo adjustable base.All of our items were In stock and will be delivered within the next week or two. There were some problems with the technical side of our order but with some help she was able to complete our order while juggling other customers at the same time. She handled all of the technical obstacles professionally and completed the transaction as quickly as she could. We were highly satisfied and will definitely request her the next time we come in.
The staff was very friendly and professional. Genuinely seemed to care about meeting my needs and not just making a sale.
My experience was great.. I was able to find everything I needed, and it’s good quality furniture. The staff was amazing and walked me thru all the steps I needed to get qualified for my interest free financing!
It was a fast and easy experience picking out our new sectional and ottoman! I hate that we have to wait so long to receive it, but I know it will be enjoyed so much when we do!
Wonderful experience!!!! Matthew was very helpful and make the process very quick and easy for us. We will definitely be back to do more business with this company
AC is an awesome sales rep with an awesome sense of humor, he made us feel comfortable and was very knowledgeable about the furniture and the current sales. The only thing I didn’t like was the prices. I think some of the furniture pieces could’ve been less expensive due to the materials used. We are returning customers and will be back to shop again if there are any good deals. UPDATE: Unfortunately it took almost 3 months for us to get out furniture delivered. We were told 2 weeks. No one bothered to update us on the situation, we had to keep checking and the color of the furniture looks a bit different from the store displays.
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
Was scheduled today, 7-6-2021, to pick up furniture, my payment has been deducted but I was told to go to another location to pick the furniture up and they told me at the warehouse it was there and later said the furniture was at the home store. Of course I hired someone to deliver my furniture and was riding around. I tried calling back to the store but...they answer, transfer you and no one picks up. This is the 3rd week waiting on furniture. Beware Hattiesburg, MS
Was scheduled today, 7-6-2021, to pick up furniture, my payment has been deducted but I was told to go to another location to pick the furniture up and they told me at the warehouse it was there and later said the furniture was at the home store. Of course I hired someone to deliver my furniture and was riding around. I tried calling back to the store but...they answer, transfer you and no one picks up. This is the 3rd week waiting on furniture. Beware Hattiesburg, MS
Took 9 months to get living room table set that wasn’t damaged. 6 months to receive a set that was damaged. Then another 3 get the damaged pieces replaced.
We purchased furniture on March 5th, and they have yet to delivery our furniture. We keep getting excuses of why it’s not delivered. They called me last week to schedule delivery July 1st, I called this morning to verify we were still scheduled and they told me no it would be July 14th. I will never ever buy anything again from Ashley’s because they have lied so many times to us.
We were greeted as soon as we came in the store. The salesman asked what we were looking for and directed us to the exact area we needed. He was very friendly and not pushy at all. The couch we got was excellent quality.
Wyatt assisted us with our purchase and made the process very simple. Thank you Ashley Furniture for helping us find the right bed frame for our guest room. 😊
Their customer service is horrible!! Miskelly's does so much better taking care of problems!! This will definitely sway my future business!!!
Great Customer service! Go see Wyatt -Nina Foster
Amazing selection, prices are good and now most of their furniture is in stock.
Did not receive my products after been told several times I would !
Bought a table and chairs from Ashley last week for delivery. Arrived at the house a day late and in broken condition. Called in to customer service and was told that they would send another one out to us this weekend. We will be out of town this weekend so that is a nogo. Asked if we could refund the purchase and delivery price since we had not taken delivery and was told there would be a 10% fee for me cancelling the order (which was broken when it arrived). Asked to speak to a supervisor and was told I'd be put in the supervisor's que and they would reach out within 48 to 72 hours. Horrible customer service and terrible policies regarding the customer. I will contact BBB and file complaints with whomever will listen at this point. I will definitely not do any business with this company in the future. Update...I went to the store and spoke with Michael Goff who promptly refunded my purchase price and apologized for the terrible service I received from the corporate office. I was very happy with the service I received from him but still majorly disappointed in Ashley at the corporate level.
Very helpful Great products
Wonderful experience! Kevin was wonderful the whole time and I am very indecisive! Will be back!
I recently visited the Hattiesburg location. Everything was beautiful. The staff was amazing. They check on you, but do not hover over you and aggravate you. I would totally recommend Ashley Furniture, and this location, to anyone! Ask for Mr. K. Barber!
I was able to text my sales lady and let her know what I want so as soon as I walked in she had me ready to checkout. Very quick and friendly. I like that they aren't pushy.
Really kind and helpful csr yet not pushy. Good deals going on this weekend. Go by and ask for josh Baker. 😁
I had a good experience with my sales rep. He was very knowledgeable about that products in the store and helped me come to a good buying decision based on my needs. I’m excited for my new bed to come in & hopefully it’s everything I imagined!
Honest opinion the experience I encountered was absolutely great. I was treated with respect and was allowed to make my own decision. Customer service was great, instead of being treated like a dollar or just a quick sale. Thanks Ashley HomeStore for my fiancé new L shaped Desktop. She loved it 😊😊
I was able to find exactly the sofa I wanted for my new apartment. The sales staff was very helpful. I can’t wait to get my new sofa!
Go see Josh. Awesome guy, no rush no pressure. Found everything we needed.
Me and my wife had a great experience at Ashley HomeStore in Hattiesburg. We were able to shop and look at their inventory (they had tons to choose from) without being hounded by sales people. Wyatt helped us but didn't hover over us. He was very friendly and knowledgeable any time we had questions. We didn't buy anything the first time we went in, but Wyatt followed up with us and we planned to come back the next day. After looking all over town, it was clear that Ashley had the best selection and the best prices. We made our way back to Ashley and met back up with Wyatt to buy our couch. He walked us through the whole process and answered any other questions we had. We are so excited to get our couch delivered in a few weeks. We'll definitely be back to Ashley for our future furniture purchases! If you're looking for furniture - Go to Ashley HomeStore & ask for Wyatt!
This location has amazing staff and a large selection. The staff were super friendly and knowledgeable, made us feel welcomed and worked with us to find the right furniture for our needs.
Ordering furniture from here has been one of my biggest regrets. We needed a kitchen table, couch, and bedroom set with mattress and we payed cash for everything. We had to change the couch and dining table twice because we were told due to shipment/manufacturing delays, we would not receive those pieces until December 2020 or later. We were told we'd receive our furniture over two orders and portions of the bedroom set and couch would arrive with each order. This, of course, was not the case. Every delivery was missing items, we ultimately had to cancel the couch because Ashley's kept pushing the date. When we cancelled the couch, it took three weeks to confirm the cancellation, they attempted to cancel our bedroom furniture as well and they kept forgetting to cancel the couch and refund us. Once we finally got refunded for the couch, we were able to place an order with Miskelly's and we had a sectional with four days. We received the bedroom furniture in separate orders which we were warned would happen. We received the bed frame and mattress first. Within one hour of the bed arriving, the front leg broke when I was getting off the bed. I fell out of the bed as it broke and my cat was under the bed and would have been crushed if the whole bed collapsed. My husband just had shoulder surgery a few days prior so I had to fix the bed by getting paint cans and towels under the king size frame. Ashley's said they would send a temporary frame, they never did. We slept on the broken frame for about a month before another arrived. We slept on the new frame for a few days and we went out of town for three weeks. When we returned, we slept on the bed for two weeks before the screws became stripped and began to fall out of the frame. We attempted to fix this by screwing in a bracket at the headboard and the footboard. We informed Ashely's of the issue right away. This was mid-January. The employees at Ashely's Hattiesburg location told us they needed to contact the store manager but if we were okay with it, we could trade in the bedframe for the other bedframe in the set which is less expensive but would need a box spring/foundation. They said since this wasn't our fault and we obviously would've gone with the better quality bed from the beginning had we known this other bed was so poorly designed, they would ensure we wouldn't pay anything out of pocket. No one contacted us after this initial encounter or anytime after. We were constantly expected to call the store (the store's number does not go to this location anymore) or go to the store in person. Every time we showed up, we had to reexplain our situation and have an employee send an email to the manager. For whatever reason, the manger was never present and had no sense or urgency. It took nearly two months for the manager to acknowledge the situation and say they were not willing to work with us. Someone at the store also placed an order for the new bedframe without informing us or ordering the box spring/foundation. This meant Ashley's intended to take the broken bedframe which was again supported by paint cans and towels and leave us with a bedframe we could not use because we didn't have a box spring and they didn't bother to inform us. It took another week for us to get any information on this and finally get a box spring ordered. We could only get the assistant manager to speak with us and finally agreed on 20% off on the Ashley's foundation. I also learned at this point that Ashley's sold us a Tempurpedic mattress, mattress cover (per warranty), and our bedframe in September and told us we didn't need a box spring/foundation but according to the Tempurpedic website ever Tempurpedic mattress needs a box spring/foundation of some king, so don't trust Ashley's to keep you in compliance of your warranty when buying an expensive mattress. It also took three attempts for Ashley's to deliver the new bedframe. For some reason, they only ordered the headboard, no rails of foundation, but they still wanted to take away our old frame at the time of each attempted delivery.
Wyatt helped us pick the bed just right for us! Wonderful shopping experience!
My fiancé and I went in to get a mattress and the salesperson was VERY helpful and mindful of our price range and very knowledgeable about the furniture. We walked out with exactly what we wanted and could afford!!!
Management refuses to call with status of an error the store caused , would not recommend them as far as customer service goes. This has been the worst experience I have had from them yet.
Had a very experienced and beautiful sales lady. She was very helpful
Dustin was helpful
The salesperson (Carrie Robinson) was extremely professional and without doubt made my experience very smooth. She didn't over promise. I would definitely recommend her and the store, as a source to buy from.
Kerry was an amazing sales person. Not pushy, not standoffish. She was wonderful, gave me a pretty good deal. I would like to have it earlier but I can't wait for my table set to arrive. Thank you Kerry.
Really like the late store hours
Very patient, took time making sure we got exactly what we wanted.
Great prices. friendly and knowledgeable service representative from everyone especially Michael. I will do business here again.
We had the best sales lady ( Ms. Sherry Newsom). She didn’t try selling us anything that we didn’t need. She recommended a very comfortable mattress and helped pick out a couch to match our walls that we are repainting. She also recommended keeping our current tv console instead of purchasing new. We were worried our current would no longer match. She was so kind and very helpful. Didn’t push us to purchase anything that we didn’t want. Very great experience. Can’t wait for our furniture to arrive!
Our sales person was wonderful, the Hattiesburg Store was very friendly however that is as far as I can give as a good review. From the moment we signed on the dotted line nothing but issues. Box springs delivered no mattress. Months later still no bedroom furniture and now telling it will be even longer!!!!! Who wants to buy furniture and have to wait 6 months or longer who knows when at this point I will never buy from this company again!!!!
Always a pleasure visiting Ashley Furniture,
Kelly did a wonderful job of answering our questions and showing us all the options! Thank you Kelly!
I had the pleasure of meeting sales rep. Ms. Sherry Newsom, and she made my shopping experience very worth while. She is very pleasant, and I was delighted for her to help answer questions about the items I came in to purchase.
This is my 3rd and final time shopping with Ashley’s. I’ve only ever received basic service, nothing to rave about, but this last experience was by FAR the worst. The Hattiesburg location will NEVER receive my business and I would not recommend. Customer service was poor, rude staff, terrible experience, sales associate wasn’t knowledgeable, and not very helpful.
We were met at the door with a friendly salesperson who helped us choose a new couch and love seat by answering the many questions I had. We were very pleased with our experience and purchase!
We visited Ashley's Furniture yesterday. I haven't received my sofa yet, of course. I wanted to share my experience with my sales consultant, Alex. She went above and beyond to ensure I was happy with my choice. I had a great experience.
I love your prices and I’m going to be doing a lot of business with y’all
Great service by Carrie today in Hattiesburg store. Worked a great deal and 12mo no interest too!
Went in to purchase a mattress. Dustin was very helpful and knowledgeable about which mattress is best for my preferred sleeping position plus being a hot sleeper, he pointed me to one with a cooling technology. Can't wait to get my new mattress in!
They sales people are really helpful and not pushy. They took time to answer questions and are professional. The bedroom set is sophisticated and comfortable. Really going to enjoy it.
Dustin at the Hattiesburg store was very knowledgeable, friendly, and professional about all areas of the store.
I chose furniture quickly to order and was in and out. However it took months to come in and one of my couches hasn’t really held up that great.
Very awesome team! Explained the entire process great! Will definitely be back.
Yes. Our salesperson was awesome. Ms. Sherry Newsom. We found the couch I had been looking at on- line. Bought two matching ones. Will probably go back for the rug it was sitting on in the near future
The people here were amazing. Joshua helped me get the most I could for my money. He was honest and upfront about some of the prices. Overall I got 2 bedroom sets and a sectional sofa. I will definitely come back and order more!!
I have been looking for a round dinning table for quite a while. So happy I found one I like at Ashley’s in Hattiesburg MS.
Purchased a lovely bed and mattress. Can’t wait to get it! Carrie was very helpful and easy to work with.
Excellent service and a great selection!
I was sooo pleased with Wyatt and Megan. I came in and was happily greeted. It was almost closing time but they helped me and didn't rush me. I am a handicapped veteran that was happy to shop there. The deals couldn't be beat, plus with Wyatt's expertise made the experience awesome. He was very patient with me and my 17 year old daughter Aaliyah. He answered every question with a professional flare that you don't really get elsewhere. Megan from Acceptance Now helped wrapped up the sale with a neat Christmas bow with her southern charm. She gleefully explained everything about her company 's part in my purchase. They made me feel special, yeah I know it's part of their job, but you can tell when it's genuine. I was feeling bad when I went in, but felt great when I left out! If you're looking for great folks who know their stuff, head on over there!!!
Hope was a excellent sales person. Let us shop till we were ready to deal. Thanks you Hope for helping Connie and I get our living room furniture.
We bought all new living room furniture today...Dustin was very professional and courteous; he made our experience easy and pleasant.
As always we get great customer service, friendly, very helpful staff and fast service. Ask for Wyatt, he is great.
I had a wonderful experience purchasing my living room furniture at Ashley Furniture today. Joshua was so friendly and very knowledgeable of the products. He was so helpful and we found the perfect living room set for our home once again. Thank you Ashley for always providing the best furniture, prices, financing and customer service!!!!
We recently purchased a bedroom set from Ashley’s and our experience was great. The sales associate was polite, informative and allowed us to discuss our purchase in private.
The lady that helped us was patient with us and helped us with several options. Great experience and customer service.
Great selection, prices and customer service.
I purchased three bedroom sets from this location! Carrie was my saleswoman and she was so patient and understanding. She wasn’t pushy- instead she listened as I voiced my concerns and she provided me with the best options. Thank you Carrie for my wonderful shopping experience!
Very good people who don't push what you don't need and they listen to the customers I would definitely go back
Sales team is very helpful
Fantastic experience! If you’re looking for Grade A service and knowledge I highly suggest Wyatt Hunter! Thank you Ashley Furniture in Hattiesburg!
The service at Ashley Homestore in Hattiesburg was fantastic from beginning to end. The salesman who helped me, Joshua, was very helpful and made the experience easy, and fun. Will definitely go back, and recommend to others!
We were very pleased with our buying experience. When we made our decision our salesperson was handling a sale for another customer but she arranged for another associate to take care of us and we were finished very quickly. Plus they had an extra 25%offof everything today. A special treat! Thanks!
Two thumbs down for this place 👎🏾👎🏾 Horrible customer service it was if they could care less weather or not they made a sell or not needless to say I won't be back!!!!
Terrible customer service. I might would feel differently if I would have been contacted by anyone to update me on the continuous delays of my furniture. When we purchased our couch and loveseat at the end of June, we were told delivery could be up to 8 weeks out due to COVID. That was understandable. My couch supposedly made it to the warehouse in mid-September but we were just contacted about picking it up or having it delivered in mid-October. That was after we called both the 1800 number and the store AND even went by the store. My husband went by the store to set up delivery, since you have to sit on hold for atleast 20 minutes with the 1800 number, and had our delivery set up for Thursday. Apparently that did not get put into the system correctly. I got a text stating our delivery was scheduled for Friday. Called the 1800 number to have it changed and they said it would be next week before they could have it rescheduled! After waiting about 16 weeks for my furniture, I guess we’ll cancel all of our plans and stay home on Friday to wait on it to be delivered. I understand COVID related delays but I do not understand and will not put up with terrible customer service. We will not buy anything from Ashley again and I will recommend friends and family shop elsewhere.
Great experience as always.
We were in for the midnight sale and Gina, the store manager, was very accommodating. She helped us get the best deals for the furniture we purchased. I’ll definitely be returning. Thanks Gina!
Very friendly people and willing to help us, wry knowledge with what deals and promotions they where having
I have purchased multiple sets of furniture over the years from this store. I went in a few weeks ago to purchase a bench to go with my dining set and wanted to look at couches too. The first salesman forgot about me and my requests and he got the manager to assist me. I was able to order the bench but after paying did they tell me the pick up was in another town. I had spent a good bit of time in there and was ready to leave and told the manager I would revisit the couch thing soon. He gave me his contact info upon my leave. I have emailed him 3 times and called the store over 15 times. No will answer. The 1800 number is a joke, they put you on hold to leave a voicemail and no returns your call at all. It’s very disappointing that I would want to spend several thousand dollars in a store and get no reply back. I shouldn’t have to go in there nor have to contact another Ashley Store to get someone. I’m a very easy going person so for me to complain like this is very rare. I will no longer purchase anything from this store or recommend it. Maybe the manager will see this and finally reply to an email.
I have purchased multiple sets of furniture over the years from this store. I went in a few weeks ago to purchase a bench to go with my dining set and wanted to look at couches too. The first salesman forgot about me and my requests and he got the manager to assist me. I was able to order the bench but after paying did they tell me the pick up was in another town. I had spent a good bit of time in there and was ready to leave and told the manager I would revisit the couch thing soon. He gave me his contact info upon my leave. I have emailed him 3 times and called the store over 15 times. No will answer. The 1800 number is a joke, they put you on hold to leave a voicemail and no returns your call at all. It’s very disappointing that I would want to spend several thousand dollars in a store and get no reply back. I shouldn’t have to go in there nor have to contact another Ashley Store to get someone. I’m a very easy going person so for me to complain like this is very rare. I will no longer purchase anything from this store or recommend it. Maybe the manager will see this and finally reply to an email.
They were knowledgeable Koval the furniture up in the store did try to fit the right Furniture to your house
Delivered a $3000 bedroom set with a 3 foot scratch in the middle of the head board. Told them and they said it was within the standards of Ashley. Within 3 months the paint they use on my set was flaking off on every part of the set. Told them and they said It was my fault. Stay away from Ashley. They have horrible service and worse quality. Its just resin furniture and sprayed. I asked if I could buy the paint to match because mine was barely painted. Of course I was told no.
Since August, I have been trying to contact Ashley's Home Store to have my furniture serviced. At the time of purchase, I agreed to a furniture service protection plan that would cover damages. My original purchase was made in Hattiesburg,MS, but I have since moved to Houston,TX. Upon moving and trying to have my furniture serviced, I was told to contact the store of purchase for the necessary information to file a claim. Since AUGUST, I have tried to contact Ashley's in Hattiesburg. They refuse to answer their phone calls. I have sent two people to the store to have someone contact me and both times, I was told I would receive a call in 24-48 hours-nothing! There is also an Acceptance Now leasing company located inside of the store, whom I used to finance some of my furniture. I decided to reach out to them for help and again, nothing! I was greeted by a manager named "Charlie" via phone, who was extremely rude and lacked empathy. He refused to get a manager from Ashley's to the phone, stating that this was "his personal phone and he didn't have to let anyone use it." I was then hung up on several times, by Charlie. Charlie screened the phone's caller ID and ignored, rejected, and hung up on SEVERAL of my calls. After telling him that the calls were being recorded, he finally gave me a number to contact someone abbove him. First stating that "he was his own boss and no one was above him." After filing a complaint with Acceptance Now for their management, I still had not been helped by Ashley's in regards to my furniture. Several days and weeks have now passed-nothing. I am still not able to reach a member of management by phone. I sent someone else to the store and a manager,by the name of Littlejohn,concluded that this person was "ignorant" and we should "just be patient." Keep in mind I have been trying to get help with this issue since August. Furthermore, I have been promised calls back and received none. I am being told that my furniture service protection plan was never registered; however, these is proof that I purchased it. The managers lack empathy and feel no true desire to assist paying customers! The service is unacceptable-from people who call themselves "managers"
Since August, I have been trying to contact Ashley's Home Store to have my furniture serviced. At the time of purchase, I agreed to a furniture service protection plan that would cover damages. My original purchase was made in Hattiesburg,MS, but I have since moved to Houston,TX. Upon moving and trying to have my furniture serviced, I was told to contact the store of purchase for the necessary information to file a claim. Since AUGUST, I have tried to contact Ashley's in Hattiesburg. They refuse to answer their phone calls. I have sent two people to the store to have someone contact me and both times, I was told I would receive a call in 24-48 hours-nothing! There is also an Acceptance Now leasing company located inside of the store, whom I used to finance some of my furniture. I decided to reach out to them for help and again, nothing! I was greeted by a manager named "Charlie" via phone, who was extremely rude and lacked empathy. He refused to get a manager from Ashley's to the phone, stating that this was "his personal phone and he didn't have to let anyone use it." I was then hung up on several times, by Charlie. Charlie screened the phone's caller ID and ignored, rejected, and hung up on SEVERAL of my calls. After telling him that the calls were being recorded, he finally gave me a number to contact someone abbove him. First stating that "he was his own boss and no one was above him." After filing a complaint with Acceptance Now for their management, I still had not been helped by Ashley's in regards to my furniture. Several days and weeks have now passed-nothing. I am still not able to reach a member of management by phone. I sent someone else to the store and a manager by the name of Littlejohn concluded that this person was "ignorant" and we should "just be patient." Keep in mind I have been trying to get help with this issue since August. Furthermore, I have been promised calls back and received none. I am being told that my furniture service protection plan was never registered; however, these is proof that I purchased it. The managers lack empathy and feel no true desire to assist paying customers! The service is unacceptable-from people who call themselves "managers.”
Purchased an awesome bedroom suit for an awesome price! I will definitely be purchasing from them again! The staff there are phenomenal, and are very easy going. Not only did I receive great customer service from Carrie, but also my Biweekly payments have brought up my credit score tremendously! My only complaint is that there aren’t enough stars on google to truly review my visit that is a well deserved 1million stars! ~Haley Jenkins
Fast quick service. G Boudrea met me at the door and provided great service. She gave me a good deal and I wasn’t in there all day.
Awesome experience! Really good customer service! Will come back for future business!
This is my goto store; awesome customer service and quality furniture!
Wonderful experience!!! Our sales girl was very nice and helpful! She took her time with us and was very informative!!!!
Over $2k on a couch with a 2-5 year warranty and it makes sense why you would need a warranty like that. These are the cheapest things made. The springs break (not even sure how), the pieces that keep the sectional connected falls apart and the wood is worn. You’d think I weigh over 400lbs, but definitely under 200 and 6’ tall. I’m pretty sure they come from Wish and that’s why their delivery dates are always outrageous. Super long delivery and poor quality in materials. You want quality? Go somewhere else because this is not the place to go.
Not many stores carry what I needed much less have choices on display. I was able to see and sit at multiple choices guided by a knowledgeable salesman. I have some disability issues but the person helping me was patient to listen carefully, repeat when necessary and answer all my questions. Even dealing with Covid there will only be a short delay receiving the furniture purchased and I am happy with the price.
Great service!! Great price!
First off let me say Ashley HomeStore has a very friendly staff that walked and my Fiancé at the door and was very quick to assist us and help us make some hard decision with picking from all they’re beautiful items they have in their store we in up getting an Amazing living set a kitchen table and bedroom set for our new home they had many different options for purchasing and they made sure we knew about them like I said very friendly staff...
Best experience of furniture stores. Real personalization and friendly service. Larger selection/variety than competitors. Better pricing.
Sherry was an amazing person, she made picking out my furniture a fun and easy experience, her interior decorating skills are unmatched and she helped me bring my whole house together with a similar flow throughout. I'll definitely be back to Ashley just for her!
Wyatt Hunter is the best salesman hands down. He actually listened to my needs and concerns in regards to a new mattress purchase. He showed me mattresses in my price range and comfort level. I truly appreciate the fact he wanted to help me find the right bed for me. The main thing that sticks out for me, is that he stayed within my budget. Spending money has never been so easy when you know your getting a good deal and the best product. Mr. Hunter told me that he had the best deal in Hattiesburg, but being hardheaded, I had to check the competitors for myself. Not only did Ashely Furniture have the best deal on a mattress, but also the best Customer Service. The other mattress retailers fall short of the knowledge Mr. Hunter has. You have gained a loyal customer. Thank you for a wonderful purchasing experience!
First time in the store to buy furniture and it was such an amazing experience. We found exactly what we wanted with extremely low monthly payments. Micah Adamson was such a help and very patient with us. Would totally recommend Ashley’s Furniture to everyone.
I found the barstools for my kitchen and was in and out in less than 30 mins! Thanks Dustin 😊
Wyatt was very helpful and informative.
Everyone was very helpful and knowledgeable. Made my shopping experience easy! Good customer service goes a long way with me.
Michael was a great salesperson and provided excellent service and helped with all our needs. We will plan on going back in the future. Thank you.
The staff was friendly and great to work with. The guy that helped me was super friendly and was very knowledgeable about everything in the store, would definitely recommend Ashley’s to anyone!
The staff was friendly and very helpful. I got a great deal on my bedroom furniture. Dustin was great. I will definitely be back.
my son shop in there but no one helping him , because he from Asian ? He is a Docter, I just oder over $3000 in there , got my couches but was 3 weeks late ,my son didn’t want me to do business in there any more because the rascism
We were in the store on sat. Morning and Carrie the associated Was very helpful with finding the right sofa and then the purchase of that sofa. My wife is very happy.
We had an awesome experience with salesperson Haleigh.
Furnished my new apartment with Ashley's furniture. Got some great stuff and the 60 month no interest terms made it super easy. Micah was extremely knowledgeable and friendly. Ask for him when you stop in.
Beautiful store. Very professed on salesforce.
I was anxious about trying to shop for furniture during this pandemic. Not sure what to expect. But, Micah was very helpful. I told him what I was looking for and he went out of his way to help me settle on the right choice for my home. I was considering purchasing online with another company even though I have purchased with Ashley for the last yrs. Ashley didn't disappoint. I am so glad I scheduled an appointment to consult with Micah and made the purchase within 1.5 hours. Easy transaction and I got a great price. Can't wait for my furniture to come in. Very confident that I purchased here at Ashley vs online. I know I have a representative if I have any problems and they beat the price I was going to get online. Win, Win in my book! I highly recommend Ashley furniture and ask for Micah. He is awesome. Very personable and professional. Not pushy and trying to get me to buy something I didn't want. He was very funny and friendly. I will be back!
Hattiesburg, MS store meet all our needs with great service.
Ms. Sherry at the Hattiesburg Ms. Location is a very sweet lady and was super helpful with my large purchase today. She was amazing, patient and sweet. She really knows how to make a customer feel appreciated and welcome. SHE NEEDS A RAISE!
Extremely helpful in choosing the right mattress and bed! Eased my mind from mix reviews of the items I was looking at! Always a pleasure to shop here.
Awesome sales team. Mrs. Sherry was the best! I found the perfect items to add that something special to each room!
Helpful salesman and great selection. Nice price matching policy with the website!
We have been to this location twice. Everyone is always helpful, knowledgeable and informative. Wyatt is who helped us with our last two purchases and has been amazing at helping us find what is perfect for our family and home. If you’re looking for furniture at Ashley’s, ask for Wyatt.
I had a wonderful experience here ! They were very helpful and got me exactly what I wanted !
I ordered a bed mid-June. My delivery date has been pushed back 3 times, no one has bothered to call to explain any of this. I just happened to call to double check the delivery dates and each time the date has been moved back-not to mention the fact that I had to call a corporate office because I was unable to get anyone on the phone in the local office. I was offered half of my delivery charge back-34.18. Here I am today- the day of the last delivery date that was given to me (tried calling yday to confirm but was hung up on TWICE without having spoken to ANYONE, so I gave up) and I haven’t gotten not ONE confirmation call and they STILL won’t answer the phone! When they do answer they hang up without saying ANYTHING! They are literally picking up the phone and hanging it right back up! I’m LIVID and want my furniture. Smh. This is such a poor excuse for customer service.
Great prices and wonderful customer service!
My mom and I went to this store as our 5th option in looking for a new couch and loveseat for her living room. We were greeted by Gina just as we walked in and she asked what we were looking for and immediately took us on a tour of options she thought would fit our wishes. We found two that we loved, but also had a few other stores that we wanted to check out. Gina gave us her number in case we had more questions. We went to a couple other stores, but found nothing even close to the selections at Ashley. I messaged Gina and told her we were on our way back to make the purchase. She was super helpful through the entire selection and purchase process. The only reason I gave this a four star review instead of a five star review is because we have to wait until Mid-September to have the items delivered and that is frustrating because we really hoped to have it much sooner than that.
We purchased four bedroom sets with mattresses in May. We were given delivery dates of July 7, 14, 21, 28th. We were then contacted later and told we would need one delivery date, due to all furniture, parts and pieces needed to be present in order to be assembled at delivery. Our date was then changed to July 29th. I receive a message stating my delivery is ready and to choose one of the three dates given for our new delivery date. I chose July 22. I leave work to meet the delivery truck... all that is on the truck is the box springs for two of the rooms, mattresses for two of the other rooms, parts, pieces... etc. Not even a quarter of our order. I call customer service, left on hold for an hour and 22 minutes. Still have yet to talk to them. The delivery guy gives me a number to call. The lady informs me it could "possibly" be September before we get our furniture and I need to call customer service... STILL can't get anyone on the phone. No furniture, no answers as to when I will get my furniture. Why would you deliver box springs and parts to a bed???? What are we suppose to do with that til September??? Horrible experience and I will tell anyone who will listen, not to purchase from Ashley's...
Most Staff was helpful. But seemed like this one manager just has a "I don't care if these items sell" attitude.
Good selection
Great Customer Service!
Great Service!! Staff was super helpful & informative. Came in and got exactly what we wanted (& more). The extra deals they had going on didn't hurt either.
Great experience and they were very helpful and patient while working with us!
Gina was super helpful at finding me the perfect bed today. The one I originally wanted had been discontinued so she helped me fine option number 2. It turned out that the bed I ended up purchasing, I had seen at two other stores and Gina gave me the best price. I was very happy with my experience here and would definitely recommend them.
Due to a recent apartment fire, I was in need of all new furniture. I went to Ashley’s and was greeted by Len Littlejohn in which I explained to him what brought me into the store. He then had Dustin Ackley to assist me and show me around the store to help me find everything I was looking for. I was able to find the things I needed plus get the sale discount, in which Dustin spent hours with me making sure I had what I needed. These guys went above and beyond their job duties and made sure I was satisfied with my purchase. If anyone is in need of furniture, go see these amazing guys because they don’t rush just to make a sale, as they are great salesmen. If I was able to give more stars I would, so thank you Len and Dustin!🌟
We purchased a couch and loveseat in may! We received the loveseat but not the couch. I have been trying to contact someone for days with no answer. The couch was supposed to be delivered on two separate occasions and both times 10 minutes before supposed to be here they call saying it was damaged and I’ll have to wait longer. But when I call to see when or how much longer no one will answer! This store is a joke!!!
Purchased a living room set in January which had a few issues contacted customer service who were very nice and understanding. They sent me the parts needed to fix the couch and told me a tech would be in touch on Monday but the call never came. Still waiting after making 9 additional phone calls still waiting for that service person in mid july. Can anyone help me!
A great shopping experience. No hassle at all and provided the best price (online vs. in-store) with a great discount to add.
James was real nice and helped me get what I was looking for! 😌
We bought almost $2000 worth of living room furniture on April 24, 2020. I got rid of all my living room furniture. First we got the ottoman, then a few weeks later we finally got the sofa. We still have not received the two arm chairs. We were supposed to have them this week, but they have been back ordered yet again. I even went to the store a few weeks back to see if they might have my missing items in stock. The guy at the front told me they didn't do that. After that, he looked down at his paperwork and treated me like I was from outer space. If I could start all over again, I would, But with another furniture company. (I had bought an expensive bed/mattress from them about a year ago.
I did not care for my experience at Ashley Home Store in Hattiesburg. I was incorrectly told by a sales associate that I could take my furniture home with me that day (floor model); however, that was not true. Only after going through the long process of purchasing the set and getting a relative to meet me at the store with a second truck was I told that the delivery person didn't work on Saturdays, so I could not leave the store with my furniture. It's unfortunate that they don't have a person working on Saturdays to accommodate people who work M-F. I also didn't care for their pompous attitudes so I got a refund & took my business elsewhere.
Wyatt was a great help
This place is amazing! The sales staff is great and the selection is great! They went above and beyond to help me get the furniture I wanted. Will definitely be a repeat customer!!
I had a great experience at the Hattiesburg store, they were very professional and and showed much compassion for what I wanted.
THIEVES , I had a bedframe delivered on June 14th to men came to set up bed , I had just taken my apple watch off and put it on my husbands dresser because I was cooking well they were setting up the bed. When they left I gave them a big tip went into my bedroom to charge my watch and it was missing . So next day went back to savi ranch store and I told them what happen they gave me a number to call to put in claim, I asked to see manager he would not come and see me. Put a claim in with Kawana B and they responded if I didn't have cameras in my bedroom to bad basically. So I started another claim with Paulette and have not heard back. so I called Savi Ranch store again begging to speak to manager he refuse to talk to me said Katrina. So I called back again and spoke to Tracey and she said manger told her to tell me to call customer service I told her I did 10 times and I want to speak to the manager I said give me his name she laughed and said it was Charles and told me have a nice day and hung up on me. DON'T TRUST ASHLEY FURNITURE THEY HAVE PEOPLE THAT STEAL FROM YOUR HOME . WHY DO THEY HAVE A MANAGER THAT WON'T HELP PEOPLE.
James O was helpful and humorous. Made the shopping experience a lot easier
Sales person was amazing, delivery on the other hand was HORRIBLE!!!!! Told and confirmed delivery for May 27th. Morning of May 27th was told our furniture was on back order until JUNE 20th. June 20th comes along and they can only deliver HALF of our couch. And when they delivered our bed room suite they broke the drawer building the dresser. The next thing I'm told is the rest of our couch will be delivered June 27th... HAHAHA. Not. THEN I was told one piece of my couch will arrive and be delivered the 29th and the other half will be delivered the 3rd of July. They are a complete JOKE. Paid well over $4,000 cash. Will NEVER buy from Ashley's again. I could have/should have gone to another local store and paid a little more. I wouldn't have to be dealing with this nonsense. There no excuse. Either get me my furniture or give me my money back.
Wyatt helped me purchase my furniture and shipping was within the week! Great service and experience
The prices were amazing !! I went during a bogo sale . I was able to get what I wanted for half off . The staff was friendly and so helpful . I will be going back
Once I got there very helpful. Before I got there I called for 2 hours before I got someone
They was very helpful with all of my needs!! Will definitely be visiting them in the future for more of my home needs.
Micah went above and beyond to get what I wanted.
Awesome customer service. a very nice selection and prices are great! Micah helped the hubby and myself today and he was great!
Very nice furniture. The staff was very helpful and friendly. I would go back.
Very helpful.
Good job
Micah was very helpful and knowledgeable. He matched the online price on our loveseats without us asking. We are very pleased with our purchase and service!
Terrific service even in the midst of Covid19! Chose my piece; ordered and checked out in under 30 minutes!
Overall experience was great! We knew exactly what we wanted. The sales staff (Micah)was patient and friendly. We were able to get in and out quickly. Saved money on the Memorial Day sale! Furniture has comfort and quality. Made in USA! I highly recommend Ashley furniture.
Overall it was a good experience. We had to wait an hour for service, but once we did we were very pleased. Everyone was very helpful!
Great experience! Our salesman, James, was absolutely fantastic. Made it simple and comfortable to buy!
Great customer service and financing options!
They were very nice and helpful
worst of the worst customer service out there and wasted hours of my time 3 times on hold never order from ASHLEY
The associate that helped me was James. He was very knowledgeable, but also gave me space to look arond. Once I found what I wanted to buy he helped me with all my qts about the furniture. Thank you James I can't wait till I get my new stuff. Thanks for a wonderful shopping experience. Angel Eaton
Very courteous and respectful. Immediate acknowledgement and answers all questions and very reassuring. I LOVE THIS STORE.
I had a very good experience at this store! The sales representative that helped was very nice and had all of the answers to any questions that I had and the whole buying process was incredibly easy!
They have a great selection of furniture to choose from. I found just what I was looking for. Thxs Ashley!
I was greeted with some of the best hospitality by a friendly sales rep name, Wyatt, in the Hattiesburg store. I believe I was given a pretty good deal as well. Thanks. I will be back.
James was very helpful in helping me find the right living room set. The store has many options to choose from. The delivery date is a little delayed, but that may be the case everywhere right now due to COVID-19.
The service was horrible.
If I were to rate my experience at the hattiesburg store from 1 - 10 I would give it a 10 1/2. Our sales person, James, was ready to answer our questions, gave us a chance to browse and was right there available when we were ready to make our purchase. He is just the perfect sales person. The furniture we purchased was affordable and comfortable We will be back again for sure!!!
Micah was my sales representative and he was excellent! Very kind and took time out to assist and address my needs during the COVID-19 crisis. Can't wait for my chair to arrive!
Love this store have had great service every time will definitely continue to get furniture here and would definitely recommend to family and friends
So....after receiving a damaged dressor January 5th....each week after that for 6 consecutive weeks I had to take.off work and wait at home while delivery people brought me one after another broken dressors...each more damaged than the one I got before....(6)...you heard that right ••••• 6 times••••• delivery guys were always apologetic and professional...but each time they loaded the broken dressors back in the vehicle...as I wrote this there is still a broken dressor in my bedroom....it's March 10....no more word from Ashley....and try calling their corporate office....you will be on hold indefinitely...I managed to get hold of their customer service supervisor by calling their accounting line and getting transferred....I will let you make your own interpretations about what kind of business this is.
A wonderful lady helped us pick out some nice furniture today.
Fast and friendly staff.
Great friendly service! Wyatt Hunter was a wonderful sales associate and made it a very pleasant experience. He is definitely an asset to Ashley Furniture. I would highly recommend visiting the Ashley Furniture store in Hattiesburg to meet all of your furniture needs. Thanks, Pamela Cedotal
Everyone was very helpful.
Very pleased with the furniture at this store. James Ortman was very helpful in assisting me with picking out the perfect sectional. Will make additional purchases in the near future!
James was very kind and professional with assisting our family find new living room furniture!
Delores and the staff were so helpful and professional! A great place to shop for all your furniture needs! J Joiner
The customer service was great, the options were great. The only downsize was the expensive delivery fee. Honestly we’re tempted to go back in and cancel the delivery and figure out how to get it home on our own.
Horrible customer service right along with poor quality furniture. I should have checked reviews before we made the purchase. I’ve put a complaint in with the BBB but I’m sure they don’t care. 95% of the reviews are bad and nothing has changed. I have a box of parts in my shed for them to send someone out to repair my 3 month old furniture!! Will not call me back and gives me a run around every time I call. Refuses to let me talk to a manager. I even purchased the warranty extra so I wouldn’t have this problem but that didn’t help. Very disappointed and would not recommend ASHLEY Furniture to anyone.
Wyatt was extremely helpful and friendly. He listened to what I wanted and helped me look at only the pieces that he thought I’d like based on what I said. He helped get me a great deal and I would definitely recommend this Ashley’s for purchasing furniture.
I was indecisive but the staff were pleasant and patient the entire time!
We were told the price of our extended warranty would be refunded after 5 years if no claims were made. Now we’re be told it’s for store credit. We just spent 10000.00 on furniture we don’t need anymore
Would not recommend Ashely’s in Hattiesburg. The sale and salesman were great...then it came to closing the deal. The salesman was working to get is the best deal we could get for our money and called the manager over for $20 shipping and delivery discount. Manager declined a $20 shipping and delivery discount because we were not in the same county, Lamar vs Forrest. I was spending +$2400 there, no financing. I decided to look passed the discount and proceed to with deal anyway and established a 1/15/20 delivery date. Sale was closed on 1/4/20. Well, come 1/15 there’s no call or delivery confirmation, so I have to call to find out where my furniture is. Call the wearhouse and they tell me all the furniture is in but it just didn’t make it on the truck. Well I paid for it to be delivered 1/15 and Ashley’s failed to uphold their end of of the deal. They put a “ticket” in to see if they can expedite and was told that I’d get a call within 48hrs with updated delivery info. 48hrs comes and goes and no call from Ashley’s. So I call back to find out where my furniture is, and this time I’m told not all my stuff is in and it would be another week or so before delivery could be confirmed. So one person stated all my stuff was in and missed the truck And another person tells me not all my stuff is in and would be another week or so. At this point I just canceled my order. Called my CC company to refuse all the charges for breach of contract and failure to deliver goods. Great sales person...Poor management customer service and poor shipping logistics.
Would not recommend Ashely’s in Hattiesburg. The sale and salesman were great...then it came to closing the deal. The salesman was working to get is the best deal we could get for our money and called the manager over for $20 shipping and delivery discount. Manager declined a $20 shipping and delivery discount because we were not in the same county, Lamar vs Forrest. I was spending +$2400 there, no financing. I decided to look passed the discount and proceed to with deal anyway and established a 1/15/20 delivery date. Sale was closed on 1/4/20. Well, come 1/15 there’s no call or delivery confirmation, so I have to call to find out where my furniture is. Call the wearhouse and they tell me all the furniture is in but it just didn’t make it on the truck. Well I paid for it to be delivered 1/15 and Ashley’s failed to uphold their end of of the deal. They put a “ticket” in to see if they can expedite and was told that I’d get a call within 48hrs with updated delivery info. 48hrs comes and goes and no call from Ashley’s. So I call back to find out where my furniture is, and this time I’m told not all my stuff is in and it would be another week or so before delivery could be confirmed. So one person stated all my stuff was in and missed the truck And another person tells me not all my stuff is in and would be another week or so. At this point I just canceled my order. Called my CC company to refuse all the charges for breach of contract and failure to deliver goods. Great sales person...Poor management customer service and poor shipping logistics.
Had great experience with shopping here! The staff was extra friendly and also very helpful in finding exactly the furniture I had imagined in my head. Thanks Ashley HomeStore, the place to shop for your furniture needs 💜
I have left a message with this store for 5 days for the sales associate who sold us our sectional as well as the manager without a call back. Our date has been pushed back 2 weeks for delivery with no reason why. We also paid 200 dollars extra for delivery. Awful service.
Our sales representatives, Jordan, was knowledgeable, courteous and friendly! I am most grateful to the financing staff for all credit accommodations.
Terrible customer service, my wife and I purchased a very expensive mattress here and we're told it would be delivered today. We have received no updates and no one will return our calls. We will be cancelling the purchase and buying elsewhere.
They have a great selection of furniture and mattresses
Jordan was great from guiding us to the perfect options; giving us space to discuss and make our decisions; and, finally, making the prices perfect for our budget! All within an extremely quick timeframe on a Sunday, no less. We couldn't have asked for a better experience! While all of the sales associates are nice, make sure you ask for Jordan if you want to have the absolute best experience!
Great service . Nice people.
Jordin greeted us as soon as he saw us. He was getting measurements for another customer, but got right back with us as soon as he could. He was polite, and very kind. Answered all the questions we had, and what he wasn’t sure of, he asked another employee. We appreciated he is attentiveness, and will shop at Ashley Furniture of Hattiesburg again in the near future.
Ms. Joy was super helpful and patient with us!
Maketia was amazing to work with. There was no pressure to buy and wanted to make sure I received the best value and quality for my budget. Yes, my budget. She was very open , honest, and friendly over the phone describing my options. I will definitely be shopping at Ashley furniture once my move to Hattiesburg is official and Maketia will be my sales rep..
Convenient. Sales representative,Sherry Newman was very good. Needed a special kind of couch because our dog liked to sit on the top. She help find the couch that fit our problem. Very pleased with the service to this point.
Awesome experience, staff is super friendly and will direct you to exactly what you need.
9/27/2019 - We purchased a sofa from this location on August 12 and were told that it would be delivered to us by the beginning of September. They called us the first week of September to tell us it actually will not arrive until the middle of September. After that, we heard nothing from them. We started calling them and were told "it will be on its way to the store next week, expect a phone call". No phone call. We called again. "It will be here later in the week". No phone call. Finally today we were told that this sofa will not even be arriving to their warehouse until October 4, and who knows how long it will be until they deliver to us. So it will be at least 1 month later than promised. Had we known all this, there is no way we would have purchased from this store and never will again.Update: We got a phone call from the warehouse in Georgia on Sept 29 saying that the sofa could be delivered on Oct 2. It was delivered without further delay. The delivery crew was very friendly and quick.
Jordan was the best sales associate. He was patient, helpful, and got us the best deal. I highly recommend Ashely’s and Jordan!!
The salesman was great. The shopping was great .. the show room floor was clean and beautiful. It made me want one of everything... from there everything else was awful!!! It took almost 2 months to get our furniture when it was suppose to be in within 2weeks. Then it took 3 trips for the delivery guys to get everything right... we had broke stuff, the wrong stuff and everything in between...... update 9/19 everything is falling apart. From what I was told some stuff is just for looks... apparently your not suppose to use sit on the couch.....
I"m not sure what to say here. We had a salesman helping us. Granted, we were shown things out of the range we wanted to spend. So we walked through the store and found a bed. My fiance went to get the sales man and he came right on. Then he said that he was going to give another customer a quote. 10-15 minutes later he still never came back. Needless to say I found another person to help us. The first sales person came up as we were finishing up and paying . He wasn't happy that we found some one else, and let it be known. Also, we were told that we could work something out if some of the tables didn't match. They didn't have any in stock to look at on the floor. Nobody told us about the 25% restocking fee.... this is not how I would do business and I have been in the customer service world A LONG TIME!! Disappointed isn't near the word I would use. NEVER AGAIN!
Had the friendliest sales associates, they were super helpful in during our time there.
Maketia is AWESOME!!!! She is very professional & really pays attention to details! I asked for specifics and she DELIVERED!!!!! I highly recommend that you ask for her...
Very friendly and courteous staff.
Had an awesome shopping experience, wasn’t bothered too much but still checked in on us. We were told the delivery would be 2-4 weeks and we were kinda bummed but understood. Just got delivered today just over 1 week! We are super impressed with the speed. And all the employees we encountered were great too!
Great, kind and friendly sales people but very bad customer service after purchasing something. Very disappointed!
Bought a couch for 2,500.00 from Ashley's & this is how it looks now. Very disappointing.
Furniture is reasonable here
Garbage furniture. Paid a premium price for a couch and it was broken within a year. The bottom support was only secured with straps and 6 staples. They drilled holes for bolts but never got around to finishing I guess. This isn’t covered under manufactures warranty either they say. So if you’re looking to pay quality price for rickety box of straps and staples this is the place for you! Wanted to support a Mississippi company but won’t be coming back.
Jordan was awesome. Very helpful and gave us great prices. Furnished my whole apartment through him at Ashley’s. Would definitely recommend for anyone looking to furnish in style
Ashley Hattiesburg is the best! Tyler King is so knowledgeable and helpful. If you need furniture, see Tyler at Ashley!
If you want to work with a sales person who is genuinely interested in helping you find what you want I highly recommend TYLER KING. He is very honest and knowledgeable in all Ashley products including mattresses. Go see him for all your furniture needs!
Tyler is one of the most genuine sales associates I have ever known. If you want an honest sales person that will guide you to the right product for your home ask for Tyler!
Making my purchase at the store was easy, they tell you that they can deliver your furniture anytime not true!!!! After you pay the delivery fee and make the purchase you get a call later telling you your order is in but they don’t deliver after 4pm which I told them in the beginning that we work and don’t get home until after 4pm they don’t try to work with you not even a bit. They should tell the customers before you pay the delivery fee. When I finally got my delivery my love seat had a tear and they had the nerve to say they would repair it I said no!!! I’m not paying for repaired furniture because I purchase it new , The service center is a nightmare so I wasn’t getting anywhere with them so I called the store where I made my purchase finally got the manager to understand that I didn’t want repaired furniture so he said I will get a brand new one. Ok when I got this delivery before the guys took it off the truck they opened it a low a behold it had manufactured defects staples showing and seam not sewed done. This has been a nightmare! I am still in the process of telling them I don’t want repaired furniture but they insist on trying to give me repaired furniture when I purchased new furniture I could have went to a salvage store if I wanted salvage furniture at least it would have been discounted.People please be aware something is not right with this
Jordan was great! He was able to get me an amazing deal!
They got me once but never again... (1) king bed and mattress, (1) queen bed and mattress and three night stands. Was told we would have the furniture in less than a week when actual delivery was 22 days from day ordered. Had every excuse about longer delivery time but the truth that they were short handed in drivers (seen add on FB that they were in desperate need of drivers ASAP). The only good thing about the experience were the two gentlemen who delivered and assembled beds. Very professional guys who were in and out quickly. Well the first night my wife and I go to lay our head after sleeping on a couch for 22 days, we each laid on our sides of the bed and quickly rolled to the middle and like to kill the dog as the bed made some horrible loud cracking noises. After further investigation the bed has three legs and a middle section to support slats missing. So now waiting on them to arrive to install ourselves! Needles to say the cheaply made particle board furniture! $5,000.00 for junk, Never again
They got me once but never again... (1) king bed and mattress, (1) queen bed and mattress and three night stands. Was told we would have the furniture in less than a week when actual delivery was 22 days from day ordered. Had every excuse about longer delivery time but the truth that they were short handed in drivers (seen add on FB that they were in desperate need of drivers ASAP). The only good thing about the experience were the two gentlemen who delivered and assembled beds. Very professional guys who were in and out quickly. Well the first night my wife and I go to lay our head after sleeping on a couch for 22 days, we each laid on our sides of the bed and quickly rolled to the middle and like to kill the dog as the bed made some horrible loud cracking noises. After further investigation the bed has three legs and a middle section to support slats missing. So now waiting on them to arrive to install ourselves!Needles to say the cheaply made particle board furniture!$5,000.00 for junk, Never again
They got me once but never again... (1) king bed and mattress, (1) queen bed and mattress and three night stands. Was told we would have the furniture in less than a week when actual delivery was 22 days from day ordered. Had every excuse about longer delivery time but the truth that they were short handed in drivers (seen add on FB that they were in desperate need of drivers ASAP). The only good thing about the experience were the two gentlemen who delivered and assembled beds. Very professional guys who were in and out quickly. Well the first night my wife and I go to lay our head after sleeping on a couch for 22 days, we each laid on our sides of the bed and quickly rolled to the middle and like to kill the dog as the bed made some horrible loud cracking noises. After further investigation the bed has three legs and a middle section to support slats missing. So now waiting on them to arrive to install ourselves!Needles to say the cheaply made particle board furniture!$5,000.00 for junk, Never again
James was nice and helpful. Explained the details of the Memorial Day sales going on. We found the bedroom furniture we were looking for. Good purchasing experience.
Most enjoyable shopping experience ever! My salesman, Tyler, was extremely helpful and made me feel very comfortable as I struggled to pick out just the right sofa and loveseat.
If I could give this man a 1000 stars I would!!!! I hate shopping and sales people but Tyler King at Ashley is absolutely amazing! His knowledge and passion made the whole experience a true joy. He “prescribed”my wife and I a new mattress as he is the Dr of sleep. Can’t wait to get our new set of bedding! I will be sending all my friends and family to see Tyler King for their furniture needs.
Great experience. Tyler was very patient as we picked out our new bedroom set and matress. He made sure we got the best price for the Memorial Day sale too. Will be back for kitchen table soon. Thanks Tyler
Wonderful buying experience! Jordan at Hattiesburg Ashley HomeStore is the Absolute Best! I highly recommend him!!
Love the couches we got from here!
We had a good shopping experience and saved a lot on Tempur-pedic and other furniture because of the memorial day sale !
The Salesman ( Maketia Dozier ) really was a lifesaver !! She took her time with me and made sure i was satisfied with what i was buying.. i will definitely be visiting her again
Very friendly employees and the store is very nicely decorated and staged! We have been in there several times and the employees were very helpful. We love our loveseat recliner we bought there. We had a couple problems with it since we have had it, and they have been very prompt to come and take care of them.
My wife and I bought a few recliners from your store yesterday. Our salesman was Tyler. He knew a lot about the recliners and let us look around when we wanted. We didn’t feel pressured to buy anything and that’s why we chose to buy at Ashley’s this time. We will be back for more later as long as the delivery goes good. Big area for recliners. Customer service person was nice too and helpful told us about warranty
Ms Newsom was so nice and helpful and she went out of her way to help us to find the perfect bed
Bought a bed and mattress. Salesperson Tyler was very nice and did a great job. He texted us his business card as we left so we could always have a contact for our purchase. We thought that was neat, never had anyone do that before. Prices were good and store is big. Good selection and clean environment.
Jordan was a great help and made our experience even better.
Great selection including a variety of artwork to match your style!
The salespeople are very friendly! The product is fabulous! Delivery and set up team are great!!
Mrs. Sherry was absolutely fantastic! From the moment my husband and I walked in the door we felt like a part of her family she was so was so warm and welcoming. She showed us exactly what we wanted and made our experience very memorable. We will definitely be back to work with Mrs sherry again! Sincerely Happy Customers Maegen and JJ Hay
Amazing customer service, although I felt a bit uncomfortable when the guy asked me if I had to do the #1 or #2.
We had an issue when we walked in one younger saleman apologize the the older white man with red face has Entitlements issues. Won't be shopping there again.They lost a big sale because i was going to buy LIVING ROOM SET ,BEDROOM SET AND DINING ROOM SET 😳 SEE WHAT HAPPENS WHEN YOU DON'T GREET PEOPLE RIGHT.
Mr.Jordan was AWESOME he got me exactly what I wanted!!!
Plenty of options and styles.
Sometimes the salesman are pretty good. Some of them are like hounds and will say & do anything to get that commission. The few times I have bought something from there it was because I finally got a good salesman who actually listened to my needs and considered my budget. Watch out for those who automatically take you to the highest thing in the store! Those ones will practically force you into getting something you can't afford.
We bought a sofa and loveseat about 2 years ago and have not been satisfied yet. 1st loveseat was broken and they came out and attempted to fix it and did not Finally got another one and so far both seats one one side of each are damaged and we have been given the run around on the warranty that we purchased and still have not gotten anything done.
We bought an outdoor table and chair set from Micah. Quick & easy. Friendly and professional. The set looks great on our back patio too.
We ordered our couch February 24th from the store in Hattiesburg and just got it in TODAY, April 2nd..(we have been sitting on the floor for a month now) just for it to be the wrong couch. I immediately called the store and was told no manager was in and he would not be back until two or three days so there was nothing anyone could do at the store.. I asked if he could call me so we could discuss options on what to do and here it is, 7PM & still no phone call. No email. No nothing. It’s truly disappointing to pay this much for furniture and get this type of customer service. I will definitely not be buying from Ashley’s again.
We ordered our couch February 24th from the store in Hattiesburg and just got it in TODAY, April 2nd. . (we have been sitting on the floor for a month now) just for it to be the wrong couch. I immediately called the store and was told no manager was in and he would not be back until two or three days so there was nothing anyone could do at the store. . I asked if he could call me so we could discuss options on what to do and here it is, 7PM & still no phone call. No email. No nothing. It's truly disappointing to pay this much for furniture and get this type of customer service. I will definitely not be buying from Ashley's again.
We ordered our couch February 24th from the store in Hattiesburg and just got it in TODAY, April 2nd..(we have been sitting on the floor for a month now) just for it to be the wrong couch. I immediately called the store and was told no manager was in and he would not be back until two or three days so there was nothing anyone could do at the store.. I asked if he could call me so we could discuss options on what to do and here it is, 7PM & still no phone call. No email. No nothing. It's truly disappointing to pay this much for furniture and get this type of customer service. I will definitely not be buying from Ashley's again.
Had a great shopping experience at Ashleys Furniture. Dave Lee was the best. He showed us lots of furniture and explained everything to us.
Worst service ever. I ordered $12,000 in furniture and have had an issue with each item delivered thus far. This company has poor communication and procedures.
Trey Brown is a wonderful salesman.
I read the reviews online. But I thought to myself....SURELY those were rare instances. Right? Ashley Furniture is a good place! Right? They have stores everywhere! Those bad reviews were just flukes! Right? NO!!!!!!! I am SO mad at myself for giving them the benefit of the doubt. On December 13th all I wanted to do was buy 2 recliners. That's it. Fast forward....its February 22nd and I've now been through a total of 3 recliners because they didnt have the two I wanted for 2 months. When they finally got ONE delivered the rocking mechanism didnt work. Plus the left arm pops anytime you push or lean on it. I went to the store and complained and also enquired about my other recliner. "Sometime" in February is all they could tell me about when it would be delivered. It finally did come and I am pleased with it. Yesterday....the replacement recliner is delivered only to find it has been slashed across the front of it and stuffing is coming out. I called the store and the rude lady that answered the phone told me to send her a picture. Which I did. BUT I wouldnt even let the delivery guys unload it. After I forwarded a picture to her I tried calling the store because I wanted to speak with a manager. No answer. I called from 5:15 until closing time and I Never got an answer. I even left a message at one point. STILL I have had no one return my call. I WILL NEVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN IN HATTIESBURG!!!! I am mad at myself because I didnt pay attention to the bad reviews.
Don’t buy from Ashley!!!!! I would give zero stars if possible!!!! We bought the Millenial all Leather couches, $4000 plus, from the store in Pensacola Florida and loved it (15 years ago) still have it!!!! They were great!!! So flash forward to our experience in Hattiesburg, Ms., We recently purchased 2 couches and an ottoman; which if we’re lucky, will be delivered 3 months after purchase. small print - NO RETURNS, arrival date is “OUR BEST ESTIMATE”, once you buy they are “unable to cancel or modify” your order. Terrible!!!!! Misskelly’s, right down the road, we were able to have the furniture delivered & it arrived 2 days ago (1 week wait time for delivery) and we evenhave 7 days to return if for any reason we’re unsatisfied. Ashley Furniture, Hattiesburg, Ms has some fine lawyers but y’all have lost this customer for good!!!!
Bought two chairs from this store. Trey had great customer service. Called us back when we called to inquire about a couple of chairs. The transaction went flawlessly, until we approached the desk to pay. Dollina has the WORST attitude ever! She complained because she had to give us change and she “didn’t have enough” in her drawer. Then she gave us $25 all in $1 bills. I asked the girl next to her if she had larger bills. She gladly changed it for me. Then Dollina rolled her eyes when Trey asked her to call the Distribution Center to let them know we were on our way. I have never felt like I was a bother to someone in a retail position until now. She does not belong in customer service.
great experience with purchasing couch, did pick up when we went to pick up the couch they said if we get home and anything is wrong with the couch to call within 36 hours, as soon as we got home we found a huge grease stain on the arm rest of the WHITE sectional. I immediately called them and they said I have to send a email to customer service and I did and sent pictures right after i got off the phone with them. no one has even tried to call or email me back i have sent probably 15 emails and tried calling about 30 times and no one will help me. will never buy from them again.
great experience with purchasing couch, did pick up when we went to pick up the couch they said if we get home and anything is wrong with the couch to call within 36 hours, as soon as we got home we found a huge grease stain on the arm rest of the WHITE sectional. I immediately called them and they said I have to send a email to customer service and I did and sent pictures right after i got off the phone with them. no one has even tried to call or email me back i have sent probably 15 emails and tried calling about 30 times and no one will help me. will never but from them again.
great experience with purchasing couch, did pick up when we went to pick up the couch they said if we get home and anything is wrong with the couch to call within 36 hours, as soon as we got home we found a huge grease stain on the arm rest of the WHITE sectional. I immediately called them and they said I have to send a email to customer service and I did and sent pictures right after i got off the phone with them. no one has even tried to call or email me back i have sent probably 15 emails and tried calling about 30 times and no one will help me. will never but from them again.
great experience with purchasing couch, did pick up when we went to pick up the couch they said if we get home and anything is wrong with the couch to call within 36 hours, as soon as we got home we found a huge grease stain on the arm rest of the WHITE sectional. I immediately called them and they said I have to send a email to customer service and I did and sent pictures right after i got off the phone with them. no one has even tried to call or email me back i have sent probably 15 emails and tried calling about 30 times and no one will help me. will never but from them again.
The prices are "slashed" but website was cheaper. Staff was nice & handled questions nicely but the prices just turned me off quick. I'm sure they have a office they are told but manager said "I'll knock off $100 of you buy today" but dude the website had $300 off.
I bought a "gold standard" power recliner.. After 4 days it began to malfunction. The process to have this issue resolved is ridiculous. Customer service has been less than stellar. I would return it if I could, but apparently that is not an option. I want to write a letter to the company, but nowhere on the website could I find a way to do that, cowards don't want to hear how disappointed their customers are. For sure the last time I will buy from Ashley.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
