Ashley Store | Meridian, MS 39301

Excellent customer service

Salespeople let you shop on your own without being intrusive.

I will share my experience about the manager and the sales person because they were very awesome. They went above and beyond to help me purchase two loveseats and a TV stand however, Ashley furniture would not even finance me, but I still was able to get it financed to a different way and I give an excellent rating because those girls were truly amazing at that store.

Shopping for bedroom sets for my boys and was overwhelmed by the assistance and help I received while there. I walked away with two bedroom sets and I will definitely be back to finish furnishing my new home.

Courtney was great! We got exactly what we wanted!

Experience was great, customer service was wonderful. I’m so glad I decided to stop by, and will stop by again and recommend to others.

Excellent customer service from beautiful women. Just hope the furniture is good quality. Will find out soon enough.

I use to love ashley products, not anymore, just saw a interracial commercial with a pretty blonde and a black family, SICK. !!!!!

Horrible place to do business. Will never go in here again. Buyer beware. They will no stand behind their products. We spent $1600 on a recliner, then returned a week later after it was delivered, and were told by the sales lady that we “were stuck with it!” Contacted costumer service online and went through 5 customer service reps and were given fake AI stock responses. They would not resolve the issue. The recliner we received is NOT the same one that we tried out in the show room. It is hard and extremely uncomfortable. We can’t even sit in it. It hurts our neck and back. The recliner now sits in the corner of the room, unused. What a waste of $1600. Ashley furniture keeps telling us that we should have refused it when it was delivered. How could we have know that it was this hard and uncomfortable immediately upon delivery. This is a horribly inferior product. They took advantage of an 80-year old person. This should fall under product liability. I will be filing a claim in small claims court. All I’m asking is to exchange it for a softer more comfortable recliner.

Staff was super helpful and patient. Overall it was a fantastic experience

I bought 2 identical beds and matress from this store. They only delivered the correct parts for one of the 2 beds and the second identical bed had a huge expensive rollout bed drawer that obviously did not go with anything that I purchased. The delivery crew left this huge expensive roll out drawer that didn't go with my purchase and I was told by the store personnel that they would pick it up when they deliver the correct bed drawers/frame. Another 2 weeks go by and they finally delivered the correct parts but refused to take this huge roll out drawer because he said it wasn't on his delivery schedule to pick anything up and if something happened to it while in their possession, I would have to pay for it. I told him to let me call the store and see what's going on and the delivery guy said "bet" and left. I was told by the sales rep at this Meridian location to just throw it away. Again today I called and asked a sales rep to come and get this drawer out of my house and I was told they don't handle delivery issue and I was told to call a 1-855 number. These sales reps are the nicest most helpful people in the world until after they get your hard earned money. I called the number and was told by customer service to just throw it away. I WILL NOT EVER BUY ANYTHING ELSE FROM ASHLEY FURNITURE. I will buy from Woodstock or drive to Jackson. It's not my responsibility to throw away expensive useless pieces of furniture that they left behind when they could have easily taken it back with them. Especially when I have to go through the hassel and put this monstrosity in front of my house and schedule the city to pick it up. I've worked in the manufacturing field for almost 30 years including the furniture business and one of our jobs was to find ways save the company money especially in today's economy. But wasting money is not a concern to this company.

Ashley Home Furnishes is a rip-off. I took them an Rx for a medical bed when I came out of surgery. They took my HSA card and sold me a regular bed and now will not take it back even though it is broken down. They told me to leave their store when I asked for a refund.

Great customer service the sale woman was very helpful

Breanna was amazing her customer service was amazing. She was very knowledgeable and also very patient while I tried to make a decision. I would definitely recommend her.

I cannot speak high enough praises for the employees at this store. They let me in after hours and proceeded to give me insane discounts on the items I was interested in. The sales manager not only helped me load my furniture but is also a Buffy fan. Need I say more...

Store associates were very helpful with a last minute emergency purchase , was replacing an item that got damaged, very communicative and understanding

Very knowledgeable of product, professional and helpful.

Showed up at 6:30 and a lady let us outside and told us the store was closing at 7 and already had the doors locked. The door said they close at 8. Other family of mine has had bad experiences there too. Don’t plan on going back because it’s always something every time I go.

Breanna and Shelby were fabulous sales associates!! The customer service in the Meridian Ashley's store was stellar! I bought a couch and recliner and love them! Breanna even carried my bag to my car for me! You can't get any better than that!! I will be buying more furniture from them!

Brittany was very attentive and helpful Helped us find the right furniture at very reasonable price

Wonderful experience with Michelle. Offered us a better price than we could get in Jackson.

I enjoyed my time in the store and the new computer system was very easy to get my paperwork done correctly in a timely fashion.

Very good customer service Brianna is a awesome salesman very attentive to us each time we go into the store. Thanks Brianna Alexandra

Brittany is a great sales person, very knowledgeable and helpful. Ashley's had the best deal around on what we were looking for.

Ms. Michelle was extremely nice helpful and kind with so much patience I was tired just hit off work but her joy made me so comfortable and too look over my tired cause I had bussing too handle. Thanks!!!!

Customer service was amazing! Great job team

Like shopping at Ashley!

The service attendant were all nice and very helpful. We were looking for a recliner and we were inform of the difference, we had a good experience.

Michelle Williams was exceptionally knowledgeable, professional, courteous & considerate. So thankful for her help finding just the right chair for my mom.

Excellent customer service

Helpful and friendly staff! Great experience!

It was easy fast and they did everything the could to help me!!!

They where very nice

Very nice and friendly and helpful with finding what I needed. Yes I'm going back Very soon.

They was very helpful and Informative. Great customer service.

The delivery drivers assembly my bed incorrectly and I’m still awaiting on someone to come out I’m continuing to get the run around

Thank you Michelle for the outstanding customer service.

I had a wonderful experience! I am completely satisfied with my purchase with the help of Ms. Robiana S. at the Meridian, Ms store. She was very helpful and made sure that my needs were met.

After choosing the living room furniture pieces online via the Ashley app, I went to the local Ashley showroom and sat down with Robiana who was extremely patient and professional and pleasant ( the three Ps that I appreciate) while she ordered the pieces and completed the transaction within a few minutes. She explained each step of the process and gave me an ETA along with a folder containing helpful hints and a detailed description of the order. She and the manager, Michelle, made me feel like I mattered from the minute I arrived until I left the store. And neither of them tried to pressure me into adding anything Nice store, genuine people!

Was greeted by Chris who told me about current sales, and directed me to accent chairs, as a result of his great customer service, I purchased a King Size mattress and Platform bed, Yeah!! Thank you also purchased a king size sheets and pillow covers. My bed should arrive in a couple of weeks.

Great

Great service

Friendly and professional staff!

Very friendly and helpful sales person, answered all my questions and concerns about the sofa and love seat

Very friendly and helpful personnel. Highly recommend

Pleasant and professional

Salesman, Myles was most knowledgeable. He took the time to point out details. This was a stress free and enjoyable shopping experience.

Enjoyed both of my buying experiences with them.

Chris was very patient, knowledgeable and helpful.

Excellent Customer Service . This is my second time dealing with Ashley Furniture in Meridian and my second time leaving as a satisfied customer . :)

Mr. Miles was very helpful and patient with us and was very professional

I received excellent care and service. I was taken care of from finding a desk to ginal payment! Highly recommend.

Our sales person Chris was very knowledgeable and friendly. The store manager Michelle went above and beyond to make our delivery convenient for us. We had a great experience with Ashley's Meridian store and will most definitely shop there again for future purchases.

Ashley furniture charged me 99.99 for delivery and the movers charged me 100.00. I contacted Ashley to inform them to refund my payment. As of now, management has not responded! A shame! I will never buy from them again!

Great customer service, very friendly

We received excellent customer service from Chris.

Great quality, great prices, you gotta come in and see for yourself.

My couch was damaged when I received but he took a note of it and I need to know when will it be replaced and the couch wasn’t set up properly

Good customer service!

The management and staff were great. No high pressure sales, very accommodating. They worked to help get me what I needed. It was a wonderful experience. J Pugh

Bed was delivered on time headboard and foot board were great. However the cheaply made "box spring panels" were left on top not screwed in.. only came with 3 support beams also not screwed in, missing another 3.support beams . Still haven't been able to speak with human to get this fixed..

Great sales person. Knew exactly what I wanted

Gresat experience. Staff very helpful and professional

The delivery men were very professional and kind. They made sure the furniture was placed to my satisfaction. They picked up all the debris from the boxes. I am very pleased.

Great sales associate, very fri3ndly delivery people....and LOVE my new piece of furniture

Jeff greeted me at the door, asked me what he could help me with and proceeded to show me mattresses that fit the description of what I asked for. He listened to my needs and showed mattresses within my budget. After about 15 minutes, I settled on a mattress that checked all the boxes. A+ to him as well for trying to sell additional items by making sure that I knew they sold them, but without any pressure to buy. I was also very excited and pleased to find out that they had it in stock, so I got to take it home that day.

Ashley is my new Go to for furniture! They are very helpful and more than willing to go the extra mile for me!

Great service!

Friendly, no pressure service. Ordering was easy.

Was a really good salesman and a lot of help, thank you for being there for me!

Chris our sales person is very knowledgeable of the Ashley brand. He returns calls/text promptly. I highly recommend him as your sales person. He cares about the customer!

Staff was very helpful and friendly. They answered our concerns, and we were pleased with the outcome.

Very nice young lady helped the store was very nice

Great people and excellent help

The sales lady was very professional and knowledgeable about the furniture I desired. She sold me what my budget allowed and I was satisfied

The salesman Fredrick was very helpful and nice. Will be back for living room set next

Friendly folks!

Great shopping experience, beautiful furniture and sales representatives were very attentive and helpful. No pressure, or hovering!

Such friendly and caring employees Thank you so much

Fred was amazing! He carried several pieces for me around the store to see if it matched together. Over and beyond helpful.

Excellent customer service in Meridian location. Waiting for delivery.

Miles was very kind and helpful!

Great experience at Meridian store! Ask for Miles when you go. He helped me find exactly what I needed. He was patient, professional and friendly. It helps so much to have a helpful salesperson.

Great service! Frederick was awesome salesmen and took great care of us in the store! Very patient and helpful and knowledgeable. Go shop with him at Ashley!

Great experience. Great salesman and service. The salesman (Chis) was very friendly and helpful.

Outstanding customer service

Thought all was good until they couldn't deliver the items for weeks. We substituted for something else which is less expensive but they are keeping the difference. We are having to go through our credit card company to get this settled. The woman who is the manager is not a nice person at all. I do not recommend Ashley Homestore in Meridian, MS at ALL.

Mr. Hudson was friendly, professional and very helpful in assisting me with my purchase.

Staff was very friendly and knowledgable. Will shop there again.

Excellent service and product selection.

Fred was the best salesman we ever had at a furniture store

Love it first time buying from there will be back

Mr. Myles and Mrs. Michelle Williams were extremely helpful and attentive to me and my family on today. We were welcomed with smiles and great attitudes. They were very knowledgeable about any question that I had. I would highly recommend anyone looking to shop for furniture to go and visit the amazing staff at Ashley’s Furniture.

Fredrick was a awesome sale man he made me and my wife’s shopping experience very easy

Great customer service.

First off let me say the the store staff seems to be very helpful and kind. However, the delivery department and customer service department is absolutely ridiculous. I had furniture delivered mid January and it was delivered without the parts to put it together. The customer service department after 4 weeks mailed the parts without notifying me, and then it took 3 week for someone to come out to only find out the wrong parts were delivered. Here it is in March and I still have yet to receive the parts and the furniture is still not put together. I contacted the customer service department and now they are saying the parts won’t come until Late April. Well I ordered the furniture in June of last year. This is unacceptable and ridiculous I should have gone to Amazon it would have been faster. After all there furniture comes from the same place just better service!!! Highly disappointed ☹️

Wonderful

Service was great 👍. Staff very helpful and friendly.

The guys were so nice and friendly. They were also very professional! Great experience!

Fred was very knowledgeable and friendly. Didn’t feel like he was just trying to make a sale. Very excited about our new sectional. If you’re looking for a good place to shop, look no further.

This Management and sales staff in this store are top notch.

nice staff very professional enjoyed both I will shop there again picked out nice furniture thanks Ashley

We bought a power lift chair from Chris and even though we do not have the chair yet,(we are waiting for it’s arrival)we were very pleased with Chris he was informative and very helpful. And we are sure that we will be very happy with our purchase. Thank you Chris and Ashley Furniture in Meridian Ms.

My sales rep listen to my needs and showed me different products. He explained the different features. I will do business with Ashley again.

Friendly staff. Very pleased with our salesman as he was quick and efficient.

We bought a sofa, loveseat, chair and a half, and an ottoman. Olivia was our salesperson here in Meridian. She was so friendly, professional, and extremely helpful. We actually bought a more expensive living room suit than we intended. But she thought we would like it and we do! It’s beautiful and just right for us. I had first intended to shop in Jackson at Miskelly’s. However, after going into Ashley’s and meeting Olivia I changed my mind and I am glad I did! Thank you, Olivia! Tammie Dunn

Very courteous, polite and helpful staff!! They had just what I was looking for and arranged delivery without any issues!

Great customer service. Very friendly and patience with customers

Shawanda was helpful during our decision making process. We were very disappointed with the pricing at the end. We felt as if we were taken advantage of. The so called military discount (for my husband serving our country for 25 years) was given BUT the “sale” discount was reduced by that amount! Hmmm. It would be so nice to go into your store and get the best price without having to negotiate for it. The price quoted from the store was higher than the online price on a couple of items. We pointed this out and the store stated they would match that price. Why should we or any customer need to do this? Shouldn’t the store want to help the customer? We felt as if they were trying to make as much as possible on the sale rather than helping the customer and that’s a shame. Repeat business should be a goal!

Months and still having to deal with this sorry company finally got the last pieces on the 13th of November and of course a shelf is missing and someone manufacturer or delivery company spray painted on it for some reason they are saying it voids the warranty. They did the painting! This company is sorry as can be, you can't get any real answers they just apologize which is very hollow. I don't have the words to explain how horrible they are. Now they've push out to 11/10. 3 months since they were paid in full (8/8) and delivery date was set for 9/8. I'm wondering if I have a case for a lawsuit. Just an update. As you can see they reached out to me. Just to tell me there's nothing they can do. Their customer service is very much a joke as of right now I've got to wait another month and a couple days for my furniture that I paid for in full when I got the invoice. Bought and paid for Aug 8th. Scheduled for Sept 9th now they are saying Oct 13th. Ashley furniture is a joke never again and I would urge anybody not to use Ashley furniture. This place isn't worth a single star bit I have to leave one just to review . If I could cancel Ashley furniture they would definetly deserve it. Associate at Ashley was nice furniture was nice spent alot of money there I still dont have my furniture a month later. It was scheduled and confirmed for Sept 8th. They call 2 days before date and tell me its not coming on the confirmed date and they only deliver to my area once a month so its going to be another 2 to 4 weeks before it comes new house no furniture. Ashley in meridian ms is horribly managed or should I say mismanaged. Also on hold forever with customer service and they could care less also.

Jerod Johnson was outstanding with help us shop for new office furniture today.

They are very nice and friendly and they make you feel like family.

Got a great discount for buying discontinued furniture, 45% off. Awesome deal.

If I could I would give this store negative stars. Never will I ever again purchase anything from Ashley. I purchased a $5000 power sofa and recliner and I didn’t buy the extended warranty. The sofa no longer reclines. I’ve been trying for over a month to get someone to come and take a look at it. I’ve already paid $300 for a technician and I’ve yet to receive a scheduled appointment. I’ve never experienced such poor service after the sale

Outstanding worker's!!! customer service was excellent!!! the Assistant Manager Chris went above and beyond !!!!to make sure I walked out a happy customer!!!!

Beautiful furniture and the service was amazing. Kaitlyn was a very knowedgeable sales person and never once tried to push a sale.

Excellent customer service. My home furnishing specialist was Jered Johnson. He went above and beyond to make sure that I was satisfied and had a great experience as soon as I walked into the door. He was patient, thorough, and very knowledgeable about the furnishings. His customer service was top tier, and I wish all salesmen were just like Jered. Thank you Ashley Homestore for a job well done!

They was very nice and very knowledgeable about their product and professional.

The Furniture is beautiful. Great financing and the service was awesome

The quality of the furniture is very good.

Courteous and knowledgeable help! THANKS

Katelyn is amazing! Great choices and prices are somewhat competitive. We'll be back!

KEVIN WARD IS THE BEST.GREAT EXPERIENCE 10 STAR RATING GO SEE HIM Meridian

In January of this year my husband and I went in to purchase a new bedroom set(queen size bed, dresser with mirror and nightstand. They informed us that we wouldn’t receive it until June because of Covid everything was on back order. Finally yesterday I received my long awaited bedroom set. When the young men opened it up I told my husband and the young man that was NOT the color I ordered but since it had taken so long to get here I said never mind I’ll keep it. No one checked my furniture when it came in which is something the young man told me they always do. Well when they opened up a 9ft box in the middle of my kitchen my bed frame and foot board was broken. They called me in showed me the broken parts and said they would have to report it so that I can get another one. The young men left the 9ft box in the middle of my floor and left. I said wait a minute aren’t you going to take this back? They said no mam when they bring your new part out they’ll get it. They left. We were informed today that it will be 3 weeks before we get another bed frame in the meantime this big box is in the middle of my kitchen, too heavy for my husband and I to move and the fact that we have no where to put it. We requested that they come and get their furniture and was told Ashley’s don’t do refunds. I would NEVER for the rest of my life ever buy another piece from Ashleys. I’ve never seen such terrible customer service and the fact that my husband has been waiting an hour and a half to speak with someone on the phone. Stay away from ASHLEYS.

Jered was a wonderful sales associate with great knowledge. Helped us with furniture for our first house, highly recommend

Jered Johnson is 5 stars.Very knowledgeable and kind

very friendly staff and great prices

We are thankful for the excellent services at Ashely furniture store.

Their help selecting items and their professionalism

Great customer service. Great price on couch, love seat and recliner. Glsd I chose Ashley

My Husband & I walked in and was Greeted by Jared Johnson. He was totally AWESOME!! He answered all of our questions and went above & beyond to help us. We went in to get a couch and 2 recliners… BUT… we left with that plus a beautiful sectional. We will be going back there. My Son wants a new bedroom suite!! Also there were two other ladies that worked there that were very NICE to us. Jared is an asset to Ashley’s. He made everything go smoothly. We will recommend others to go there. Thanks!!

Horrible funiture that do not last. Do not buy from them please.

My sales associate, Chris, was absolutely fantastic. He approached shortly after I entered the store and was able to take me directly to the couch I needed to see. He answered all of my questions and made me feel very comfortable. After we discussed the sofa I came to see and I explained which two couches I was choosing between, I told him I needed some time to consider and he presented further options if I wanted to order at a later date. I ended up purchasing my sofa before I left and am excited for it to arrive. Great experience at Ashley Homestore in Meridian, MS.

Employees were informative and friendly. I was able to walk the floor numerous times to decide what I wanted without feeling pressure or annoyance from the salespeople. The showroom was clean and easy to navigate. Overall a very positive experience!

Employees were informative and friendly. I was able to walk the floor numerous times to decide what I wanted without feeling pressure or annoyance from the salespeople. The showroom was clean and easy to navigate. Overall a very positive experience!

Quick and Easy

Great experience! Really great customer service and we got a really great deal. Highly recommend!!

Don't shop there. My daughter bought a dinning room set there and it took months to be delivered None of the chairs have screws in them and they are falling apart. Brought it in November 2021..700 dollars down the drain.. chairs have pilot holes for screws but the screws weren't put in.

Get experience my sales lady Jessica was awesome.

We had a great experience and great prices! Jennifer was such a great help!

Very helpful and generous staff… make sure you getting your money worth for great prices 💯

My associate gave her honest opinions and was very patient in helping me to make my decision.

Great service, happy with the customer service, just wait is so very long to receive

Poor customer service. They say I’ll call you back. Never hear from them been trying to get complete oder since Nov. just got ordered 2 weeks ago.

Very friendly staff. Answered all our questions. Never felt rushed. Showed us exactly what we were looking for and ended up purchasing a couple of pieces we had not planned on getting. By far one of the best buying experience’s we have had. Go see Ellie.

They are so helpful and friendly. I love going in and checking out all their beautiful merchandise.

Great customer service. Very informative and helpful salesperson. Definitely recommend.

I’m a very satisfied customer and Jennifer Thomas is a wonderful Salesperson and she got above and beyond helping me and making sure I’m happy with my selection…I recommend Ashley’s furniture store 💯 and will return back

My experience at Ashley Furniture was great, my salesperson Shakira Doss was Awesome!! She was very nice, professional and patient with me because it took me a while to make a decision. I am very satisfied with my merchandise and my customer service was great 👍🏽

Chris, the assistant manager, and Jennifer were super helpful in my search for a mattress and furniture. They were both very knowledgeable and seemed like they genuinely cared.

I had an enjoyable experience when making my purchase at Ashley’s furniture store. Jennifer was the best.

When some furniture stores/outlets have turned into a place with employees acting like an overbearing car salesman, Ashley HomeStore in Meridian, MS was a nice breath of fresh air. No pressure but attentive and courteous with great diverse selection! Candace was great!

Terrible phone service. Totally unconcerned about a 5000 order. Terrible waiting for delivery that isnt going to be on time. Will be another month or longer delay Do not recommend.

Manager a sales rep we're very patient and willing to cut deals with me on certain items very respectful and professional and provided me with outstanding customer service.

TJ was patient kind and professional even though my family gave him a hard time. He broke down our purchase and made sure we understand what we were getting how much it was and when I would it come.

My husband and I visited the store multiple times before we made a purchase. Was not pressured to buy so quick and it made our experience a lot less stressful.

Friendly staff fair prices but nothing is in stock and shipping took 6 weeks😣

I have never shopped anywhere before like Ashley’s Furniture Store in Meridian. Kind, courteous service with no pressure is what I experienced with them. Beautiful great quality furniture and great service. I recommend them highly.

Good sofa selection and prices!

The sale lady that help was very nice and very understanding and we had a good conversation it was a bless day and I was very happy that I got everything I needed for my new home I forgot her name but she is a good saleswoman and very understanding person and I Thank her for that

The sales team was phenomenal delivery team was lazy. Refused to even attempt to get my couch through the door. Will never purchase furniture from this company again

Very good experience, Jennifer Manson was a great salesperson. The store was very nice and the quality of the products was great.

I had a glitch with my order and when I explained what happened the manager; Michelle Williams was awesome!, she went above and beyond to correct the situation, their customer service is great and furniture is a good value for the price, including the home I’m currently furnishing, this will be the 3rd home I’ve completely furnished with Ashley Furniture!

Went to the Meridian MS location of The Ashley Homestore. The sales associate , Chris Norris, was awesome! Very kind, courteous and very helpful and knowledgeable about the furniture I was shopping for. I’m excited about my new dining furniture. If you’re looking for any type furniture, check out the Ashley Homestore in Meridian! T Pittman

The salesman chris and the sales manager were absolutely awesome! Great customer service, nice to speak with, and attentive. Best experience I've ever had at a furniture store period. Left with a new mattress on order.

Everyone was super friendly and Candace was amazing! I was able to get exactly what I wanted.

My sales person and the manager were both fantastic! They made sure I got everything I needed and were willing to help in every way to make that possible. Very friendly!

Very friendly environment, staff is very patient and helpful. Will try hard to get you what you want in a timely manner. Very pleased 😊

Ask for Jennifer!

Get ready to be interrupted in your conversation and stalked through the store by salesmen even if you directly let them know you'd like to browse on your own and would let them know when you need help.

The sales representative Jaterrius Gatling was awesome, very helpful and knowledgeable as he assisted me with my purchase. I recommend you shop at the Meridian MS location! Make sure to as for the very kind guy Jaterrius.

The staff are all so friendly! They let you enjoy and walk around while not being pushy. Love the table we purchased, such a good deal!

over all I am satisfied

It you want to wait over a year for your furniture, and still have to pay every month this is for you. Then when SOME of it gets there it's broken or missing pieces. Very rude customer service guy had 3 different accents in a 10 min time frame. Furniture looks cheep and flimsy. really want to give it all back and just get my money back. I'm looking into legal actions now , will update when I find out. Left 5 stars so it shows up.

Everyone there was nice, helpful, and efficient! Bobby answered all of my questions! We will be back when we’re ready to buy more furniture! Thanks!

Michelle was a very attentive and sweet person. She was extremely helpful and went out of her way to help me with my loan and still spoke to each person that entered the store and was the only one there. My only downfall with Ashley’s was just the wait time for furniture to be delivered.

The store was nice and clean. Megan our sales person was nice and helped us find the best option.

We just scored big on a display model queen size Sealy Posturepedic Hybrid mattress and motorized adjustable head/foot base! It had been discounted to $455! This was a savings of at least $2K! 😁

The experience was refreshing. The furnishings to choose from was simply amazing. The salesperson was very informative and clear concerning the sales offerings. It was an awesome experience.

Good experience! Salesman greeted us and was very helpful. Just left competitors store and was not even greeted. Enjoyed my purchase from Ashley. Will tell others.

When you are in need of new furniture Ashley is the place to go. Great big shout out to Acceptance Now they will work with you to make sure you get what you need.

I paid for a coach and love seat and they are telling me it's going to take a month to receive it

Don’t shop out of town!! Meridian Ms. store Ashley furniture, is the Best!! All the staff was so friendly and accommodating! Jaterrius Gatling, thanks for all your help!!

Staff was excellent Jt awesome young man made a new friend actually

Jennifer was very friendly and helpful. She answered all my questions and if she didn’t know she asked her manager and she answered my questions. Very good staff

Megan Young has helped me with several purchases, always welcoming and knowledgeable.

Great customer service and very friendly staff

Very helpful staff! They took care of all my needs and concerns in a timely manner. Would definitely recommend.

My sales person Bobby and Mrs Michelle were great in Meridian

We had a great experience with Ashley Homestore in Meridian, MS. Our sale rep, LaKayla, was thorough and answered all of our questions! We can’t wait for our new furniture to be delivered. Thanks again, Ashley Furniture!

Great service, great prices!

Great shopping experience. Michelle went out of her way to endure I got what I wanted.

Great experience and customer service. Easy to make a decision.

ZERO STARS. Was told the day of purchase that I would have a delivery day of December 18th. Two days before delivery I called to confirm the 18th since I was having someone cover for me at work. Well, day of the 18th I called to see what time delivery would be. I was told it would not be delivered until the 23rd now! Upset because I am in the military and already had to ask someone to cover my duty on the 18th. I stayed a couple of extra days (rather than departing on holiday leave) to wait for furniture on the 23rd. Surprise surprise. 23rd came, no delivery, and now the delivery day is unknown. I have waited too long to see my family due to Covid and orders and now I have lost those few days and still have no furniture!! I will not buy any furniture from here again. Staff is very unapologetic. Literally told me “nothing we can do”. How about actually communicate what’s going on? Or put me on a scheduled delivery list?? My sales rep Jennifer (I think) was amazing. Very helpful and kind...the only positive out of my experience. Plenty of other places to buy furniture.

I love my experience at Ashley Home Store. They were friendly & so nice in helping me pick out just I what I wanted. I'm going to love this Christmas present!

Nice....... this set was on clearance...

My experience was good and the salesperson was very patient and very helpful and got me the best deal possible.

Friendly, helpful sales staff. Definitely recommend to anyone looking for furniture.

Editing my review as I stare at a piece of furniture I specifically stated I did not want. After waiting for over 6 weeks we received a totally different couch than what we asked and were told we were getting. Not only is it not correct item we were told was being ordered, the chaise is also on the wrong side. Incredibly disappointed. If I could change this to “does not recommend” I would.

It was amazing. The furniture has lasted 6 plus years. I recommend it very much so

Super helpful staff. Helped me find exactly what I was looking for, I never felt pressured to buy anything at all. I felt welcomed from the time I walked into the store, till the time I walked out. Incredibly pleasant experience. Mrs. Veronica, and Mrs. Michelle were absolutely awesome.

When we arrived, we were greeted by a salesperson. I told her we just wanted to take a look at some living room pieces. She let us look around in peace. (One of my biggest annoyances is salespeople who follow you around, constantly asking you questions. She didn’t do this!) The store was nice, clean, and organized. When we were ready to ask questions/buy, our salesperson was very attentive and made the process really easy.

We just purchased a kitchen table, 8 chairs, and a kitchen island. Veronica was very helpful! Can’t wait until it’s delivered 😊

We found a mattress on their website that was considerably cheaper than in the store. They We’re happy to price match and set up delivery. Very friendly and easy to work with!

Meridian Miss location is nothing but lies from management Michelle down to Jennifer sales will not return calls , So I go into Store talk to MANAGER MICHELLE she supposedly makes a call SUPPOSEDLY SETS ME UP FOR DELIVERY FOR TODAY WELL NO SHOW I CALL THEY STILL WILL NOT ANSWER PHONES . REMIND YOU MY ORDER WAS JUNE 29 , 2020 SO ON CHAT WITH ASHLEY THEY SAY IM NOT SHOWING DELIVERY TILL THE 24 th of NOVEMBER!! COMMUNICATION IS AWFUL !! I DO NOT RECOMMEND ASHLEY’S RATINGS 0

Great help at the store but getting the product has been a nightmare and no one wants to answer the phone no one has any idea when the products are going to be in! I do not recommend them!

Great

Excellent customer service. Staff was super friendly and helpful.

I was looking for a desk. There was only one style in the store, but Veronica offered to show me their selection from the kiosk. I found one that I like and they had a sale so I saved 15%. She didn’t pressure me into making a purchase which I appreciate. She also had the desk delivered to my house from the warehouse to save me almost $100 for delivery from the store.

I ordered $3000 (cash) worth of furniture on 6/1/20, All my delivery dates: (1) 7/17/20 (2) 8/15/20 (3) 8/25/20 (4) 8/31/20 (5) 10/16/20!!! I have called EVERY number.. promised return calls & never receive one! 20-30 mins hold EVERY TIME I CALL!! CANCELLED MY ORDER!! Was told 2-4 weeks for refund!!!! STAY AWAY FROM ASHLEY FURNITURE!!

Great service!! Fast, friendly and phenomenal!!!!

I just recently bought a home and order a $2,100 sectional. I was expecting it to be in my home in 6 weeks. I receive a text message there is no way of telling when my furniture will ship. I’m highly upset. I want a refund but no one will answer the phone

The employees at this store were very knowledgeable and welcoming. Jennifer Maxson was our sakes representative and she was very patient, kind, and friendly during our transaction. I would recommend this store to anyone and we will definitely be back.

I purchased over $2000 worth of furniture with a set delivery date. Two days before delivery, I was notified that my order was not arriving and would not be delivered. At first, I tried calling the store, and I would never get an answer. Finally, I did. I told my salesperson Brandon Morris the issue, and so he told me that he’d check it out and get back to me later that day by phone. No call!!!! Finally, I drive out of my way to the store to see him sitting at the front desk by the phone playing on his cell phone. He and another girl assured me that they’d call me the next day when their manager was in. No call again! I finally break down and call just to have the same salesman tell me that he and his manager were working on it at that moment and he’d call me back in a few minutes. Once again, nothing. I’m so upset because I have no furniture and a bare house. I’m thinking to just go and cancel my order...so unprofessional!!

I’ve called their phones several times and they hang up every time.

I love the service and the sales man was really helpful

Great furniture and awesome service from employees. Brandon was very helpful in the selection of a new couch.

Great customer service

We went today to look at some options for furniture and our salesperson ,Jennifer, basically told us that she wanted to see if we would even qualify for financing because “she’s been burned before with customers making her walk around and get prices and not make a purchase.” That was our first red flag. She even said “I shouldn’t have said that to y’all.” Then when she went to go get prices and she came back to discuss it with us and my fiancé told her we will keep this in mind and we’re gonna explore our options she visibly got mad and slung her paper down. We were still really nice to her and went back to the counter to get our copy of the price list and my fiancé said “thank you!” And she responded with “yup.” Most unprofessional employee I’ve ever met. We thought about purchasing today but after having someone so rude we decided against it. What people don’t realize is customer service is EVERYTHING and she needs to be retaught on it.

Great service

Great Service

Great in store service. Made a hard decision at the end of a rough day a little easier. Thanks!!

Excellent customer service!!

We were greeted by Brandon Morris upon entering the store. He was extremely helpful and friendly. I brought my mother to purchase a recliner as a belated Mother's Day gift. He escorted us through the store showing mother the various models matching her criteria. Brandon was patient and extremely non pressuring, allowing mother to choose exactly what she wanted. Thank you Ashley's for hiring such excellent employees.

This is my 3rd purchase from Ashley and I ABSOLUTELY love them. My salesperson helped me a lot with my purchase and I am grateful for that!

We had a great experience! Jennifer was the lady who helped us and she was super nice! She was very knowledgeable on things and very patient with us. She gave lots of good advice! The store was clean and tidy. Prices were displayed right where they should have been, so there was no confusion on price point. I would definitely recommend!

Buyers be ware! Avoid Ashley’s at all costs! Although they have beautiful furniture and while you’re in the store the sales representative are very attentive their communication sucks. On August 8th I placed an order for delivery and I didn’t receive it until almost November. They tried to make it up by giving me a gift card. I didn’t want to use the gift card because of my previous experience, but I went ahead and did it anyway. I went back in store on February 5th and placed an order using my gift card, I have yet to receive any updates regarding my order from anyone at the store. It’s horrible!

Great service! They made me feel like family when I walked in door. Jennifer helped me purchase my dream furniture. She showed me everything in the store. The manager Michelle was very helpful and supportive. Ashley is always sweet when I come. These women have the best attitude. They love helping their customers!

Recommend Ashley home store friendly people and great financing

We had a good experience. The prices were good and staff was very helpful.

The worker was very professional and she took her time with me and she got me a beautiful set and a good deal...

Everyone was very helpful!! Britany was great

The sales rep. Megan was very helpful ,informative and nice . We really enjoyed are visit to the store.

HORRIBLE! My order was wrong refused to correct it. I even then give them a second chance, can’t get a phone call back about purchasing something else. Manager will avoid calls and be in “meetings” all day instead of correcting issues! Do not buy at this location !!!

Wonderful service and the best salesman ever. Wouldn’t shop anywhere else. Also had the best prices around.

They were very friendly and saw to my needs ASAP! I enjoyed doing business with them!

Got a help right away, worked with us to get a good payment plan set up. Friendly staff all around good experience.

I really liked the sofa I picked out and the price but they have to order everything and it takes 6 -10 weeks for it to come in.

Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do

I love their customer services!! Theyre very helpful and sweets..

The Customer Service is outstanding , and the selections are plentiful and very stylishly arranged throughout the store . I enjoyed my shopping experience and love my purchase and most definitely will return . Sincerely Robert Evans

very good customer service

See my comments already posted.

Good furniture nice people

They was very nice and helpful I recommend going there, I will always get all my furniture from there, I am so glad I went there.

courtious and helpful employees!

Completley fell in love with the temoerpedic bed. The sales rep, Atari was very knowledgeable of the furniture and very helpful with decision making. It's always nice to see a warm smile when looking to spend money.

They was friendly and helpful

Brittany helped me for a hour and met all my expectations I will be back to purchase again

The customer service is AWESOME!! I felt right at home!

Thus far horrible experience with this store. Salesperson Megan, pleasant; however we were told that our bedroom set would be delivered in two weeks and that we should receive an email in regards to the delivery. We ordered on July 7th and have yet to receive our furniture, and no email. I spoke to Megan last week, and she stated that delivery should be this week; well no word, and no email as of today. I do not recommend this place. This place lacks professionalism and basic customer service.

I had a great experience shopping with Austin. He really made it so easy for me.He actually took his time and explained everything to me and how it worked.

I recently was in the market for a loft bed for my son. I was very pleased with the friendly and helpful service provided by Austin Gilmore. He knew exactly how to help me find what I was looking for. 👍🏼

Great shopping experience, shop with Brittany cole she’s a great help &’ she deserves 5 stars

Brittany Cole was very helpful when I visited the store. I had a great experience and I definitely plan on coming back!

Great experience nice furniture. Awesome experience with Brittany Cole. If you’re ever shopping for some great quality furniture shop with her.

Beth Lewis very helpful and kind when I was shopping for furniture

I bought a very nice den set from Austin who was very helpful. I will ask for him when I go back for furniture, Very pleased with my selection.

Beth Lewis was very helpful during our visit. She handled her calls so calmly. We had a great exp because of Beth’s kindness and knowledge.

We went in not sure of what kind of mattress we needed and salesman Austin showed us different kinds and answered all our questions. We left with a great mattress and beautiful bedroom suite. They all were very friendly. Great place to get furniture. They are very knowledgeable of what they sale. Thanks The Pike’s

Everyone was very friendly but our salesperson Austin was awesome. He went out of his way to find us furniture that matched some we already had. We are very pleased with our purchase.

I absolutely recommend shopping at Ashley Furniture store. I recently visited the store to purchase a section couch, Brittany Cole was amazing in helping to put together the perfect section with end tables. I got it for a great price with no hassle, true 5 star service. I look forward to doing more business with Ashley Furniture and Brittany Cole and you should to, for great quality merchandise at great prices.

Excellent service. Everyone was friendly and helpful. E. McGowin

I had a great experience at Ashley Home Store in Meridian, MS. The saleswoman, Brittany was quite helpful in helping me select the color and style of sofa that i was looking far. She was also very knowledgeable of store sales and deals that helped me save hundreds of dollars on my purchases. She worked well with the manager and they were able answer any questions i had. The service was great and their attention to detail was phenomenal, so much in fact that i purchased 2 sofas for my Theater room. I would highly recommend this store for your Ashley furnitures purchasing needs! I will definitely be returning for future purchases.

I would highly recommend Ashley Furniture Store to anyone. They’re the most professional people I’ve ever met when it comes to making a big purchase . Let’s not mention there clearance warehouse stores , they give you such a great price on there items as well .

Not impressed with products, sales people friendly though

In LOVE with my dining room set ! I was greeted right at the door and was given undivided attention the entire time! Awesome customer service ! Delivery was seamless and the staff was very professional- highly recommended purchasing from here

Friendly staff, nice variety

Wow great beyond great customer service I’ve never had this great of service ever from the time I called Megan at the store till the time I got there Megan was great she answered all my questions and was so friendly I would highly highly recommend this place it it’s a 100

Pushy salesman.

Joy and her manager weregreat! They got us the deal we wanted on furniture we love!

We were greeted and told about the sale that was going on. No one was being pushy trying to get us to buy something. Joy asked us questions to find out exactly what we wanted and answered all of questions. She was honest with us and if she didn't know an answer she found out and got back to us quickly with the answer. She has kept us informed about when to expect our new furniture. She made it a very pleasant experience.

Service is good, a little pricey, but helpful

Tons of employees who dont know whata going on.

The woman who "helped" us just seemed to be winging it when we would ask questions about material, cleaning, etc. Everything she responded with was "yeah maybe or you can probably find that out online." I dont really want to buy couches or anything else without knowing the best way to clean different the material that would void the warranty because the salesperson told me the wrong thing.

Our customer service specialist was awesome. I loved her smile her knowledge of the products and willingness to go beyond to help our needs. She seemed to have been the only one interested and involved in her customers and her work. If i buy anything else I would look for her smiling face for my help anytime. I wish i could remember her name at this moment but i cant and my paperwork is not with me. However she is African American short lady with a limp in her walk. Visit her for your best service. She is awesome.

Apparently the sales manager at this location must be a millionaire and is just working for a hobby. Because he definitely doesn't care if he loses customers. He refused to sell me a piece of discontinued furniture off the floor. The store associates and the management at this location all need to be retrained on customer service. Without customers you don't have a job. Remember that.

Austin Spears made our shopping experience incredible. He is a true gentleman. Mr. Spears was hospitable, patient and knowledgeable. On several instances he went the extra mile to earn our business and make sure we were satisfied customers. Not only did we get an excellent value and product, but the experience was so pleasant because of Austin.