Ashley Store Meridian, MS (Boise)

PROS:Let me start off by saying our local store was amazing in assisting with purchase and handling my issues. CONS: I purchased my furniture Nov 22 and was told it would not be available until after the new year. Fast forward to Jan 8 and I received a text from Ashley's chat bot Jenny wanting to confirm delivery date of Jan 10. On the date agreed upon, I gave my furniture away so we could easily get our new stuff in the house. After the delivery time arrived and passed. I reached out to Ashley only to find out our furniture was on back order and it would be another 6 weeks. Now I have no living room furniture (old or new). The more I called and complained the further out my order was going to be. It went from Feb 14th to March 7th. After not getting any answers other than sorry, it must have been a glitch, I went to the local store. Mr Terrence was awesome and was able to give me an upgrade of my choice or the store model of the furniture I purchased. Needless to say, don't trust the chat bot. And if you have any issues, you can forget about customer service. They are about useless and the only asset they have is making excuses for Ashley furniture's short comings.

Great people that work there they take the time to help you make the right choice 👍

Bought a bed, mattresses, and night stands. Several weeks before delivery. Tried to deliver bed without side rails, and furniture that was wet from the storm. Will update when this is settled.

Very good experience with Terance.

Terrance at Ashley was very informative and very service oriented. We were very satisfied with our shopping experience at Ashley because of the service Terrance provided.

Customer service was excellent!

My Salesman was very nice patience And very knowledgeable about my chairs

Great experience, so many beautiful sets to choose from, Mr. Terrence was very helpful with the details of the furniture and gave me space to explore what Ashley had to offer. Beautiful, I will definitely be coming back to Meridian Ashley.

I had the most amazing experience at the Ashley Home Store in Meridian, all thanks to Terrance! From the moment we walked in, he made us feel so welcome. He was incredibly friendly and went above and beyond to help us find exactly what we were looking for. We ended up finding our forever recliners, and we couldn't be happier! Terrance's expertise and genuine care made the whole process enjoyable. He's truly an amazing person, and I'm so glad we had the pleasure of meeting him today. If you're looking for furniture and exceptional service, Terrance is your guy!

Very attentive, helpful, friendly yet professional

A very friendly associate and patient his name was Richard Green

Well please

Customer service was excellent and I value that more than the product itself

Mr. Terence Walker was very attentive and helpful. Very professional and knowledgeable of furniture.

Terence and the assistant manager were great in helping us through picking out a sectional perfect for us!

The manager/sales guy was very patient & offered many suggestions for me. He wanted to get me exactly what I wanted and he succeeded.

The people was very friendly.The men that helped me he was really nice. I appreciate you , ashley , you all are wonderful. I will tell other people about you.All you are good people and business.. Thank you!!!!!

I am pleased with the product and we hade great help

aye that sales manager richard, best there is no doubt!!

Professional and courtesy services. Thank you for your time and patience. I had a lot of questions. It took me two days to make a decision, but I am pleased.

Terence was very attentive and made the purchase easy. We will definitely be back.

Salesman Richard Green was great! He helped us get exactly what we wanted and keep within our budget. Plus a bonus table!

We had an excellent experience at Ashley Furniture in Meridian thanks to Richard Green! He went above and beyond to make sure we found exactly what we needed and got the best deals available. His customer service is top-notch! Truly unlike anything else we’ve had around town. If you’re shopping for furniture, ask for Richard. You won’t be disappointed!

Terrance was awesome to work with, helped us find what we needed😎😍

Friendly and knowledgeable.

Great with Terrance

My experience at Ashley Furniture at Meridian, MS was excellent. MrTerrance was very helpful and knowledgeable. His attention to details was very excellent! He made sure that I get what I needed. Thank you so much. I will definitely recommend!!

Met with Richard today at the Ashley store. We were looking for living room furniture and found Richard to be very friendly, helpful and knowledgeable. The store had a good selection of living room furniture. We took our time and felt comfortable in the store, and with Richard. We found what we were looking for and will definitely visit again for future furniture needs.

Awesome guys at this location! They worked with us to make it happen! Edit*** I am changing my rating to zero stars. This is terrible. I have waited 4 weeks for my furniture then get told a piece is back ordered. So now I have to wait another week for it. I decide to go ahead and get what I can. I finally get a delivery day which is today. I get a delivery window of 415-715pm. It is now 8pm and nobody has called or showed up. I call the number and of course they are closed. Nobody to talk to because it’s after hours. This is ridiculous. Why have a delivery estimate after hours!?? I will not order from Ashley again. Sorry to the guys that were wonderful in the store. They need work on the shipping/delivery side of things.

Terrence was a great salesman, knowledgeable and took his time to answer any questions. Impeccable customer service. I didn’t feel any pressure to buy, which is what I appreciated.

The gentleman at this location went above and beyond to help me with my shopping experience. They are the epitome of great customer service Thank you to Richard and Terrence keep up the great work

Terence Walker is an exceptional manager at Ashley Furniture. He went above and beyond to help me with my purchase.

Excellent service

Richard Green was friendly and knowledgeable in helping me pick out my bedroom furniture. He made it possible for me to get the bed I had found on the website. I will definitely return when I need to get more furniture. Thank you.

It was wonderful! I will recommend your store to my friends!

Never again

Terence Walker was very helpful! He answered all my questions and was very knowledgeable of the items that I looked at. He made the process of buying a sofa more pleasurable.

Terrence was great

Terence was outstanding, friendly and very helpful

I thoroughly enjoyed my visit with Ashly Furniture. My sales associate was informative and very helpful. It was a great experience and I would recommend Ashley to my friends and family!

Terrance was a great salesman. He was friendly and knowledgeable, and gave us lots of information and options. When we decided on what we wanted, he worked with us to get a good deal. I would recommend this Ashley location.

Friendly and efficient service. Needed a last minute patio set for family gathering .. Great service from initial phone until pickup

Awesome Service !

“T” was amazing

The manager & team was great

Great customer service at Ashley. Our sales person was very nice and professional, knowledgeable, and never pushy. He took the time to understand what I was looking for and made helpful suggestions without being overwhelming. I really appreciated their patience and attention to detail. The entire process—from choosing the furniture to finalizing the purchase—was smooth and stress-free. I’m excited about purchase.

Richard was incredibly helpful! We showed up just a few minutes before closing time, and he didn't turn us away. He was very knowledgeable and able to answer or find answers to all our questions quickly, he was professional, and we are definitely coming back to buy all the mattresses and home furnishings we need from him and him alone. This store has definitely turned around in the right direction by hiring Richard!

I had a wonderful experience with Ashley Furniture over the phone. The customer service was excellent — RICHARD was incredibly patient, kind, and genuinely friendly. He took the time to understand my needs and made sure all my questions were answered clearly and professionally. I truly appreciated his calm and helpful attitude, which made the entire interaction smooth and pleasant. It’s rare to find such understanding and attentive service these days. Thank you, Ashley Furniture, for making me feel valued as a customer!

Winsome, competent salespersons!

Terrance was a Great salesman! Don’t like the delivery set up and schedule. Waiting 6 weeks for furniture already in the store is ridiculous!

Wonderful customer service! Thank you Richard and Michael!

Very helpful, informational and not pushy at all

Terrance was very knowledgeable about the products and was very helpful and kind. I will definitely tell others about my experience. Beautiful store and great atmosphere.

The experience in Meridian, Miss. was great. Thank y'all so much

Terrance was very helpful the others was very kind

Perfect customer service!! Terrance and Richard are top tier!! My next purchase maybe sooner than I planned!!!

Richard was very friendly and helpful! Great experience with all staff…highly recommend!

Very helpful, asked questions that allowed him to show options that met with our needs without being pushy or invasive.

Terrance was very friendly and knowledgeable about the products I was interested in. My daughter got her a wonderful Sealy mattress at a very reasonable price! Update: 5/9 Buyers Beware if you buy anything that isn’t full price!! If you don’t purchase full price items, you receive awful service and have to figure out how to pick up the items yourself along with any wrapping or protection to your items you have to furnish. They offer delivery service for $100 but isn’t guaranteed for any items not full price. Would definitely go elsewhere to find my future needs where I don’t go through an awful experience like this was.

Experience was great but the wait for merchandise is ridiculous 3 weeks is insane paid yesterday but have to wait until April 17 to receive 😤 besides that the store personnel was very helpful and welcoming

Excellent salesman... great financing to fit a budget, premium quality

Excellent service Richard the salesman was great I will buy there again!

Our salesman,Derrick, was top notch. Very happy with the overall experience. Looking forward to our delivery.

Very professional and the salesman gave me an awesome deal!

Good customer service, the workers are customer friendly, and very polite. I promise when you leave, you’ll leave with a smile on your face 🙂. Mr.Terrence & Mr.Richard is the best! ❤️

Mr. Walker was great help. Very nice and Professional.

Don’t bother they are closed paper over the windows and all it would have been nice if they posted this on there website

The Manager Terrance and the associate Alexis were so very helpful and addressed our concerns with total professionalism. Terrance made certain we were happy with our purchase and he went above and beyond to help us.

Miss Alexis was wonderful. A great sales lady. She needs a raise.

James was very professional and helpful! The manager Terence was amazing! Great place to buy furniture and accessories!

Not happy at all nothing they told me was done when delivering it the 2 guys that delivered the furniture was so unprofessional left mess broke the love seat couldn't lift it up didn't have the proper tools had to loan them my tools then took of out of here,when I wanted them to talk to the person I was talking to on the phone complaining that wasn't there job .

Really nice experience with Terrance. Everything went as planned. Thank you!

I ordered this furniture in August of last year, which was 2 complete bedroom sets. I finally got a bed today that makes one full bedroom set, but the other bedroom set was incomplete. It was a bed only. No dresser with mirror. No chest of drawers. No night stand. I rejected the rest of the order. This makes the third incomplete delivery since August 2024. If I can ever get my complete order, it will be the last time I ever order from Ashley Furniture. The delivery crew was great. They did their job, but Ashley Furniture sucks and I'll never buy furniture from them again.

I was very pleased with the professional service that I received, and also satisfied with the price of the items that I purchased, as well as the style of the items, along with the extra luxuries!!

JAMES WAS A GOOD SALESMAN AND VERY HELPFUL

The staff was courteous and knowledgeable!

Alexis was extremely helpful and a pleasure to work with. She made sure we were very happy with our purchase and gave us a great price. Her manager, Terrance was also equally amazing. Thank you both for a pleasant experience!!

Good service, nice selection

The salesman Jermaine was awesome he helped us everyway possible to help us get the furniture we wanted it won't be delivered until the end of the month but we are so happy about the whole experience so far again thankful for Jermaine

Great customer service, thanks, Terance

The staff at Ashley Furniture in Meridian MS were all friendly, helpful and extremely customer oriented. Working with them was a pleasure.

Alexis was very kind and helpful!

The sales representative was friendly, eager to help, and knew the store's floor inventory. I found exactly what I was looking for and was given a price immediately.

The best customer service I’ve ever experienced. Overall very satisfied!

Exactly what I wanted and more for a great price!!

If you want to finance it’s great. But, you will wait a while before you receive it. My experience is they are worse than a car salesman with the lies and gimmicks. I still don’t understand the “Labor Day” sale posted all over the store. I don’t know what the sale was because I didn’t receive it. It said if you spent $1200 on a mattress you got the frame for free. Well that is not the case. I’m paying over $4100.00 for a mattress with no frame. That’s full retail cost. There is no big mattress sale. Very deceiving. They were a little rude when they couldn’t ring me up for the full price of the frame and mattress over $7200. I feel like I got ripped off. Maybe I will be happy when I actually receive it.

Our salesperson was very professional and made sure she got people involved that were needed to complete the sale.

Great customer service from start to finish!!

It was good. Hope I don't have any problems once I get the recliner.

Great Customer Service!!! Big shout out to Shelby and her crew!

She was extremely nice willing to help with with every question that I had

Wonderful buying experience! Salesperson and manager were extremely helpful and friendly. I won’t shop for furniture anywhere else!

Very pleased with the attention and kindness given to me while shopping at Ashley's. Ms. Cole was extremely knowledgeable about what was needed and the various features available. Thank you. I look forward to enjoying what has been purchased.

Excellent customer service

Salespeople let you shop on your own without being intrusive.

I will share my experience about the manager and the sales person because they were very awesome. They went above and beyond to help me purchase two loveseats and a TV stand however, Ashley furniture would not even finance me, but I still was able to get it financed to a different way and I give an excellent rating because those girls were truly amazing at that store.

Shopping for bedroom sets for my boys and was overwhelmed by the assistance and help I received while there. I walked away with two bedroom sets and I will definitely be back to finish furnishing my new home.

Courtney was great! We got exactly what we wanted!

Experience was great, customer service was wonderful. I’m so glad I decided to stop by, and will stop by again and recommend to others.

Excellent customer service from beautiful women. Just hope the furniture is good quality. Will find out soon enough.

I use to love ashley products, not anymore, just saw a interracial commercial with a pretty blonde and a black family, SICK. !!!!!

Horrible place to do business. Will never go in here again. Buyer beware. They will no stand behind their products. We spent $1600 on a recliner, then returned a week later after it was delivered, and were told by the sales lady that we “were stuck with it!” Contacted costumer service online and went through 5 customer service reps and were given fake AI stock responses. They would not resolve the issue. The recliner we received is NOT the same one that we tried out in the show room. It is hard and extremely uncomfortable. We can’t even sit in it. It hurts our neck and back. The recliner now sits in the corner of the room, unused. What a waste of $1600. Ashley furniture keeps telling us that we should have refused it when it was delivered. How could we have know that it was this hard and uncomfortable immediately upon delivery. This is a horribly inferior product. They took advantage of an 80-year old person. This should fall under product liability. I will be filing a claim in small claims court. All I’m asking is to exchange it for a softer more comfortable recliner.

Staff was super helpful and patient. Overall it was a fantastic experience

I bought 2 identical beds and matress from this store. They only delivered the correct parts for one of the 2 beds and the second identical bed had a huge expensive rollout bed drawer that obviously did not go with anything that I purchased. The delivery crew left this huge expensive roll out drawer that didn't go with my purchase and I was told by the store personnel that they would pick it up when they deliver the correct bed drawers/frame. Another 2 weeks go by and they finally delivered the correct parts but refused to take this huge roll out drawer because he said it wasn't on his delivery schedule to pick anything up and if something happened to it while in their possession, I would have to pay for it. I told him to let me call the store and see what's going on and the delivery guy said "bet" and left. I was told by the sales rep at this Meridian location to just throw it away. Again today I called and asked a sales rep to come and get this drawer out of my house and I was told they don't handle delivery issue and I was told to call a 1-855 number. These sales reps are the nicest most helpful people in the world until after they get your hard earned money. I called the number and was told by customer service to just throw it away. I WILL NOT EVER BUY ANYTHING ELSE FROM ASHLEY FURNITURE. I will buy from Woodstock or drive to Jackson. It's not my responsibility to throw away expensive useless pieces of furniture that they left behind when they could have easily taken it back with them. Especially when I have to go through the hassel and put this monstrosity in front of my house and schedule the city to pick it up. I've worked in the manufacturing field for almost 30 years including the furniture business and one of our jobs was to find ways save the company money especially in today's economy. But wasting money is not a concern to this company.

Ashley Home Furnishes is a rip-off. I took them an Rx for a medical bed when I came out of surgery. They took my HSA card and sold me a regular bed and now will not take it back even though it is broken down. They told me to leave their store when I asked for a refund.

Great customer service the sale woman was very helpful

Breanna was amazing her customer service was amazing. She was very knowledgeable and also very patient while I tried to make a decision. I would definitely recommend her.

I cannot speak high enough praises for the employees at this store. They let me in after hours and proceeded to give me insane discounts on the items I was interested in. The sales manager not only helped me load my furniture but is also a Buffy fan. Need I say more...

Store associates were very helpful with a last minute emergency purchase , was replacing an item that got damaged, very communicative and understanding

Very knowledgeable of product, professional and helpful.

Showed up at 6:30 and a lady let us outside and told us the store was closing at 7 and already had the doors locked. The door said they close at 8. Other family of mine has had bad experiences there too. Don’t plan on going back because it’s always something every time I go.

Breanna and Shelby were fabulous sales associates!! The customer service in the Meridian Ashley's store was stellar! I bought a couch and recliner and love them! Breanna even carried my bag to my car for me! You can't get any better than that!! I will be buying more furniture from them!

Brittany was very attentive and helpful Helped us find the right furniture at very reasonable price

Wonderful experience with Michelle. Offered us a better price than we could get in Jackson.

I enjoyed my time in the store and the new computer system was very easy to get my paperwork done correctly in a timely fashion.

Very good customer service from Mr. Terrance Walker. Ashley Furniture Meridian, Ms

Brittany is a great sales person, very knowledgeable and helpful. Ashley's had the best deal around on what we were looking for.

Ms. Michelle was extremely nice helpful and kind with so much patience I was tired just hit off work but her joy made me so comfortable and too look over my tired cause I had bussing too handle. Thanks!!!!

Customer service was amazing! Great job team

Like shopping at Ashley!

The service attendant were all nice and very helpful. We were looking for a recliner and we were inform of the difference, we had a good experience.

Michelle Williams was exceptionally knowledgeable, professional, courteous & considerate. So thankful for her help finding just the right chair for my mom.

Excellent customer service

Helpful and friendly staff! Great experience!

It was easy fast and they did everything the could to help me!!!

They where very nice

Very nice and friendly and helpful with finding what I needed. Yes I'm going back Very soon.

They was very helpful and Informative. Great customer service.

The delivery drivers assembly my bed incorrectly and I’m still awaiting on someone to come out I’m continuing to get the run around

Thank you Michelle for the outstanding customer service.

I had a wonderful experience! I am completely satisfied with my purchase with the help of Ms. Robiana S. at the Meridian, Ms store. She was very helpful and made sure that my needs were met.

After choosing the living room furniture pieces online via the Ashley app, I went to the local Ashley showroom and sat down with Robiana who was extremely patient and professional and pleasant ( the three Ps that I appreciate) while she ordered the pieces and completed the transaction within a few minutes. She explained each step of the process and gave me an ETA along with a folder containing helpful hints and a detailed description of the order. She and the manager, Michelle, made me feel like I mattered from the minute I arrived until I left the store. And neither of them tried to pressure me into adding anything Nice store, genuine people!

Was greeted by Chris who told me about current sales, and directed me to accent chairs, as a result of his great customer service, I purchased a King Size mattress and Platform bed, Yeah!! Thank you also purchased a king size sheets and pillow covers. My bed should arrive in a couple of weeks.

Great

Great service

Friendly and professional staff!

Very friendly and helpful personnel. Highly recommend

Pleasant and professional

Salesman, Myles was most knowledgeable. He took the time to point out details. This was a stress free and enjoyable shopping experience.

Enjoyed both of my buying experiences with them.

Chris was very patient, knowledgeable and helpful.

Excellent Customer Service . This is my second time dealing with Ashley Furniture in Meridian and my second time leaving as a satisfied customer . :)

Mr. Miles was very helpful and patient with us and was very professional

I received excellent care and service. I was taken care of from finding a desk to ginal payment! Highly recommend.

Our sales person Chris was very knowledgeable and friendly. The store manager Michelle went above and beyond to make our delivery convenient for us. We had a great experience with Ashley's Meridian store and will most definitely shop there again for future purchases.

Ashley furniture charged me 99.99 for delivery and the movers charged me 100.00. I contacted Ashley to inform them to refund my payment. As of now, management has not responded! A shame! I will never buy from them again!

Great customer service, very friendly

We received excellent customer service from Chris.

My couch was damaged when I received but he took a note of it and I need to know when will it be replaced and the couch wasn’t set up properly

Good customer service!

The management and staff were great. No high pressure sales, very accommodating. They worked to help get me what I needed. It was a wonderful experience. J Pugh

Bed was delivered on time headboard and foot board were great. However the cheaply made "box spring panels" were left on top not screwed in.. only came with 3 support beams also not screwed in, missing another 3.support beams . Still haven't been able to speak with human to get this fixed..

Great sales person. Knew exactly what I wanted

Gresat experience. Staff very helpful and professional

The delivery men were very professional and kind. They made sure the furniture was placed to my satisfaction. They picked up all the debris from the boxes. I am very pleased.

Great sales associate, very fri3ndly delivery people....and LOVE my new piece of furniture

Jeff greeted me at the door, asked me what he could help me with and proceeded to show me mattresses that fit the description of what I asked for. He listened to my needs and showed mattresses within my budget. After about 15 minutes, I settled on a mattress that checked all the boxes. A+ to him as well for trying to sell additional items by making sure that I knew they sold them, but without any pressure to buy. I was also very excited and pleased to find out that they had it in stock, so I got to take it home that day.

Ashley is my new Go to for furniture! They are very helpful and more than willing to go the extra mile for me!

Great service!

Friendly, no pressure service. Ordering was easy.

Was a really good salesman and a lot of help, thank you for being there for me!

Chris our sales person is very knowledgeable of the Ashley brand. He returns calls/text promptly. I highly recommend him as your sales person. He cares about the customer!

Staff was very helpful and friendly. They answered our concerns, and we were pleased with the outcome.

Very nice young lady helped the store was very nice

Great people and excellent help

The sales lady was very professional and knowledgeable about the furniture I desired. She sold me what my budget allowed and I was satisfied

The salesman Fredrick was very helpful and nice. Will be back for living room set next

Friendly folks!

Great shopping experience, beautiful furniture and sales representatives were very attentive and helpful. No pressure, or hovering!

Such friendly and caring employees Thank you so much

Fred was amazing! He carried several pieces for me around the store to see if it matched together. Over and beyond helpful.

Excellent customer service in Meridian location. Waiting for delivery.

Miles was very kind and helpful!

Great experience at Meridian store! Ask for Miles when you go. He helped me find exactly what I needed. He was patient, professional and friendly. It helps so much to have a helpful salesperson.

Great service! Frederick was awesome salesmen and took great care of us in the store! Very patient and helpful and knowledgeable. Go shop with him at Ashley!

Great experience. Great salesman and service. The salesman (Chis) was very friendly and helpful.

Outstanding customer service

Thought all was good until they couldn't deliver the items for weeks. We substituted for something else which is less expensive but they are keeping the difference. We are having to go through our credit card company to get this settled. The woman who is the manager is not a nice person at all. I do not recommend Ashley Homestore in Meridian, MS at ALL.

Mr. Hudson was friendly, professional and very helpful in assisting me with my purchase.

Staff was very friendly and knowledgable. Will shop there again.

Excellent service and product selection.

Fred was the best salesman we ever had at a furniture store

Love it first time buying from there will be back

Mr. Myles and Mrs. Michelle Williams were extremely helpful and attentive to me and my family on today. We were welcomed with smiles and great attitudes. They were very knowledgeable about any question that I had. I would highly recommend anyone looking to shop for furniture to go and visit the amazing staff at Ashley’s Furniture.

Fredrick was a awesome sale man he made me and my wife’s shopping experience very easy

Great customer service.

First off let me say the the store staff seems to be very helpful and kind. However, the delivery department and customer service department is absolutely ridiculous. I had furniture delivered mid January and it was delivered without the parts to put it together. The customer service department after 4 weeks mailed the parts without notifying me, and then it took 3 week for someone to come out to only find out the wrong parts were delivered. Here it is in March and I still have yet to receive the parts and the furniture is still not put together. I contacted the customer service department and now they are saying the parts won’t come until Late April. Well I ordered the furniture in June of last year. This is unacceptable and ridiculous I should have gone to Amazon it would have been faster. After all there furniture comes from the same place just better service!!! Highly disappointed ☹️

Wonderful

Service was great 👍. Staff very helpful and friendly.

The guys were so nice and friendly. They were also very professional! Great experience!

Fred was very knowledgeable and friendly. Didn’t feel like he was just trying to make a sale. Very excited about our new sectional. If you’re looking for a good place to shop, look no further.

This Management and sales staff in this store are top notch.

nice staff very professional enjoyed both I will shop there again picked out nice furniture thanks Ashley

We bought a power lift chair from Chris and even though we do not have the chair yet,(we are waiting for it’s arrival)we were very pleased with Chris he was informative and very helpful. And we are sure that we will be very happy with our purchase. Thank you Chris and Ashley Furniture in Meridian Ms.

My sales rep listen to my needs and showed me different products. He explained the different features. I will do business with Ashley again.

Friendly staff. Very pleased with our salesman as he was quick and efficient.

Very courteous, polite and helpful staff!! They had just what I was looking for and arranged delivery without any issues!

Great customer service. Very friendly and patience with customers

Shawanda was helpful during our decision making process. We were very disappointed with the pricing at the end. We felt as if we were taken advantage of. The so called military discount (for my husband serving our country for 25 years) was given BUT the “sale” discount was reduced by that amount! Hmmm. It would be so nice to go into your store and get the best price without having to negotiate for it. The price quoted from the store was higher than the online price on a couple of items. We pointed this out and the store stated they would match that price. Why should we or any customer need to do this? Shouldn’t the store want to help the customer? We felt as if they were trying to make as much as possible on the sale rather than helping the customer and that’s a shame. Repeat business should be a goal!

Months and still having to deal with this sorry company finally got the last pieces on the 13th of November and of course a shelf is missing and someone manufacturer or delivery company spray painted on it for some reason they are saying it voids the warranty. They did the painting! This company is sorry as can be, you can't get any real answers they just apologize which is very hollow. I don't have the words to explain how horrible they are. Now they've push out to 11/10. 3 months since they were paid in full (8/8) and delivery date was set for 9/8. I'm wondering if I have a case for a lawsuit. Just an update. As you can see they reached out to me. Just to tell me there's nothing they can do. Their customer service is very much a joke as of right now I've got to wait another month and a couple days for my furniture that I paid for in full when I got the invoice. Bought and paid for Aug 8th. Scheduled for Sept 9th now they are saying Oct 13th. Ashley furniture is a joke never again and I would urge anybody not to use Ashley furniture. This place isn't worth a single star bit I have to leave one just to review . If I could cancel Ashley furniture they would definetly deserve it. Associate at Ashley was nice furniture was nice spent alot of money there I still dont have my furniture a month later. It was scheduled and confirmed for Sept 8th. They call 2 days before date and tell me its not coming on the confirmed date and they only deliver to my area once a month so its going to be another 2 to 4 weeks before it comes new house no furniture. Ashley in meridian ms is horribly managed or should I say mismanaged. Also on hold forever with customer service and they could care less also.

Got a great discount for buying discontinued furniture, 45% off. Awesome deal.

If I could I would give this store negative stars. Never will I ever again purchase anything from Ashley. I purchased a $5000 power sofa and recliner and I didn’t buy the extended warranty. The sofa no longer reclines. I’ve been trying for over a month to get someone to come and take a look at it. I’ve already paid $300 for a technician and I’ve yet to receive a scheduled appointment. I’ve never experienced such poor service after the sale

Outstanding worker's!!! customer service was excellent!!! the Assistant Manager Chris went above and beyond !!!!to make sure I walked out a happy customer!!!!

Excellent customer service. My home furnishing specialist was Jered Johnson. He went above and beyond to make sure that I was satisfied and had a great experience as soon as I walked into the door. He was patient, thorough, and very knowledgeable about the furnishings. His customer service was top tier, and I wish all salesmen were just like Jered. Thank you Ashley Homestore for a job well done!

They was very nice and very knowledgeable about their product and professional.

Courteous and knowledgeable help! THANKS

Katelyn is amazing! Great choices and prices are somewhat competitive. We'll be back!

KEVIN WARD IS THE BEST.GREAT EXPERIENCE 10 STAR RATING GO SEE HIM Meridian

In January of this year my husband and I went in to purchase a new bedroom set(queen size bed, dresser with mirror and nightstand. They informed us that we wouldn’t receive it until June because of Covid everything was on back order. Finally yesterday I received my long awaited bedroom set. When the young men opened it up I told my husband and the young man that was NOT the color I ordered but since it had taken so long to get here I said never mind I’ll keep it. No one checked my furniture when it came in which is something the young man told me they always do. Well when they opened up a 9ft box in the middle of my kitchen my bed frame and foot board was broken. They called me in showed me the broken parts and said they would have to report it so that I can get another one. The young men left the 9ft box in the middle of my floor and left. I said wait a minute aren’t you going to take this back? They said no mam when they bring your new part out they’ll get it. They left. We were informed today that it will be 3 weeks before we get another bed frame in the meantime this big box is in the middle of my kitchen, too heavy for my husband and I to move and the fact that we have no where to put it. We requested that they come and get their furniture and was told Ashley’s don’t do refunds. I would NEVER for the rest of my life ever buy another piece from Ashleys. I’ve never seen such terrible customer service and the fact that my husband has been waiting an hour and a half to speak with someone on the phone. Stay away from ASHLEYS.

Jered was a wonderful sales associate with great knowledge. Helped us with furniture for our first house, highly recommend

We are thankful for the excellent services at Ashely furniture store.

Great customer service. Great price on couch, love seat and recliner. Glsd I chose Ashley

My Husband & I walked in and was Greeted by Jared Johnson. He was totally AWESOME!! He answered all of our questions and went above & beyond to help us. We went in to get a couch and 2 recliners… BUT… we left with that plus a beautiful sectional. We will be going back there. My Son wants a new bedroom suite!! Also there were two other ladies that worked there that were very NICE to us. Jared is an asset to Ashley’s. He made everything go smoothly. We will recommend others to go there. Thanks!!

Horrible funiture that do not last. Do not buy from them please.

My sales associate, Chris, was absolutely fantastic. He approached shortly after I entered the store and was able to take me directly to the couch I needed to see. He answered all of my questions and made me feel very comfortable. After we discussed the sofa I came to see and I explained which two couches I was choosing between, I told him I needed some time to consider and he presented further options if I wanted to order at a later date. I ended up purchasing my sofa before I left and am excited for it to arrive. Great experience at Ashley Homestore in Meridian, MS.

Employees were informative and friendly. I was able to walk the floor numerous times to decide what I wanted without feeling pressure or annoyance from the salespeople. The showroom was clean and easy to navigate. Overall a very positive experience!

Quick and Easy

Great experience! Really great customer service and we got a really great deal. Highly recommend!!

Get experience my sales lady Jessica was awesome.

Very helpful and generous staff… make sure you getting your money worth for great prices 💯

My associate gave her honest opinions and was very patient in helping me to make my decision.

Great service, happy with the customer service, just wait is so very long to receive

Very friendly staff. Answered all our questions. Never felt rushed. Showed us exactly what we were looking for and ended up purchasing a couple of pieces we had not planned on getting. By far one of the best buying experience’s we have had. Go see Ellie.

They are so helpful and friendly. I love going in and checking out all their beautiful merchandise.

Great customer service. Very informative and helpful salesperson. Definitely recommend.

I’m a very satisfied customer and Jennifer Thomas is a wonderful Salesperson and she got above and beyond helping me and making sure I’m happy with my selection…I recommend Ashley’s furniture store 💯 and will return back

My experience at Ashley Furniture was great, my salesperson Shakira Doss was Awesome!! She was very nice, professional and patient with me because it took me a while to make a decision. I am very satisfied with my merchandise and my customer service was great 👍🏽

Chris, the assistant manager, and Jennifer were super helpful in my search for a mattress and furniture. They were both very knowledgeable and seemed like they genuinely cared.

Manager a sales rep we're very patient and willing to cut deals with me on certain items very respectful and professional and provided me with outstanding customer service.

TJ was patient kind and professional even though my family gave him a hard time. He broke down our purchase and made sure we understand what we were getting how much it was and when I would it come.

Friendly staff fair prices but nothing is in stock and shipping took 6 weeks😣

Good sofa selection and prices!

The sale lady that help was very nice and very understanding and we had a good conversation it was a bless day and I was very happy that I got everything I needed for my new home I forgot her name but she is a good saleswoman and very understanding person and I Thank her for that

The sales team was phenomenal delivery team was lazy. Refused to even attempt to get my couch through the door. Will never purchase furniture from this company again

Very good experience, Jennifer Manson was a great salesperson. The store was very nice and the quality of the products was great.

Went to the Meridian MS location of The Ashley Homestore. The sales associate , Chris Norris, was awesome! Very kind, courteous and very helpful and knowledgeable about the furniture I was shopping for. I’m excited about my new dining furniture. If you’re looking for any type furniture, check out the Ashley Homestore in Meridian! T Pittman

The salesman chris and the sales manager were absolutely awesome! Great customer service, nice to speak with, and attentive. Best experience I've ever had at a furniture store period. Left with a new mattress on order.

Everyone was super friendly and Candace was amazing! I was able to get exactly what I wanted.

My sales person and the manager were both fantastic! They made sure I got everything I needed and were willing to help in every way to make that possible. Very friendly!

Very friendly environment, staff is very patient and helpful. Will try hard to get you what you want in a timely manner. Very pleased 😊

Ask for Jennifer!

Get ready to be interrupted in your conversation and stalked through the store by salesmen even if you directly let them know you'd like to browse on your own and would let them know when you need help.

The sales representative Jaterrius Gatling was awesome, very helpful and knowledgeable as he assisted me with my purchase. I recommend you shop at the Meridian MS location! Make sure to as for the very kind guy Jaterrius.

The staff are all so friendly! They let you enjoy and walk around while not being pushy. Love the table we purchased, such a good deal!

over all I am satisfied

It you want to wait over a year for your furniture, and still have to pay every month this is for you. Then when SOME of it gets there it's broken or missing pieces. Very rude customer service guy had 3 different accents in a 10 min time frame. Furniture looks cheep and flimsy. really want to give it all back and just get my money back. I'm looking into legal actions now , will update when I find out. Left 5 stars so it shows up.

Everyone there was nice, helpful, and efficient! Bobby answered all of my questions! We will be back when we’re ready to buy more furniture! Thanks!

The store was nice and clean. Megan our sales person was nice and helped us find the best option.

We just scored big on a display model queen size Sealy Posturepedic Hybrid mattress and motorized adjustable head/foot base! It had been discounted to $455! This was a savings of at least $2K! 😁

The experience was refreshing. The furnishings to choose from was simply amazing. The salesperson was very informative and clear concerning the sales offerings. It was an awesome experience.

Good experience! Salesman greeted us and was very helpful. Just left competitors store and was not even greeted. Enjoyed my purchase from Ashley. Will tell others.

When you are in need of new furniture Ashley is the place to go. Great big shout out to Acceptance Now they will work with you to make sure you get what you need.

I paid for a coach and love seat and they are telling me it's going to take a month to receive it

Staff was excellent Jt awesome young man made a new friend actually

Jennifer was very friendly and helpful. She answered all my questions and if she didn’t know she asked her manager and she answered my questions. Very good staff

Great customer service and very friendly staff

Very helpful staff! They took care of all my needs and concerns in a timely manner. Would definitely recommend.

We had a great experience with Ashley Homestore in Meridian, MS. Our sale rep, LaKayla, was thorough and answered all of our questions! We can’t wait for our new furniture to be delivered. Thanks again, Ashley Furniture!

Great shopping experience. Michelle went out of her way to endure I got what I wanted.

ZERO STARS. Was told the day of purchase that I would have a delivery day of December 18th. Two days before delivery I called to confirm the 18th since I was having someone cover for me at work. Well, day of the 18th I called to see what time delivery would be. I was told it would not be delivered until the 23rd now! Upset because I am in the military and already had to ask someone to cover my duty on the 18th. I stayed a couple of extra days (rather than departing on holiday leave) to wait for furniture on the 23rd. Surprise surprise. 23rd came, no delivery, and now the delivery day is unknown. I have waited too long to see my family due to Covid and orders and now I have lost those few days and still have no furniture!! I will not buy any furniture from here again. Staff is very unapologetic. Literally told me “nothing we can do”. How about actually communicate what’s going on? Or put me on a scheduled delivery list?? My sales rep Jennifer (I think) was amazing. Very helpful and kind...the only positive out of my experience. Plenty of other places to buy furniture.

I love my experience at Ashley Home Store. They were friendly & so nice in helping me pick out just I what I wanted. I'm going to love this Christmas present!

Nice....... this set was on clearance...

It was amazing. The furniture has lasted 6 plus years. I recommend it very much so

Super helpful staff. Helped me find exactly what I was looking for, I never felt pressured to buy anything at all. I felt welcomed from the time I walked into the store, till the time I walked out. Incredibly pleasant experience. Mrs. Veronica, and Mrs. Michelle were absolutely awesome.

When we arrived, we were greeted by a salesperson. I told her we just wanted to take a look at some living room pieces. She let us look around in peace. (One of my biggest annoyances is salespeople who follow you around, constantly asking you questions. She didn’t do this!) The store was nice, clean, and organized. When we were ready to ask questions/buy, our salesperson was very attentive and made the process really easy.

We found a mattress on their website that was considerably cheaper than in the store. They We’re happy to price match and set up delivery. Very friendly and easy to work with!

Meridian Miss location is nothing but lies from management Michelle down to Jennifer sales will not return calls , So I go into Store talk to MANAGER MICHELLE she supposedly makes a call SUPPOSEDLY SETS ME UP FOR DELIVERY FOR TODAY WELL NO SHOW I CALL THEY STILL WILL NOT ANSWER PHONES . REMIND YOU MY ORDER WAS JUNE 29 , 2020 SO ON CHAT WITH ASHLEY THEY SAY IM NOT SHOWING DELIVERY TILL THE 24 th of NOVEMBER!! COMMUNICATION IS AWFUL !! I DO NOT RECOMMEND ASHLEY’S RATINGS 0

Great help at the store but getting the product has been a nightmare and no one wants to answer the phone no one has any idea when the products are going to be in! I do not recommend them!

Great

Excellent customer service. Staff was super friendly and helpful.

I was looking for a desk. There was only one style in the store, but Veronica offered to show me their selection from the kiosk. I found one that I like and they had a sale so I saved 15%. She didn’t pressure me into making a purchase which I appreciate. She also had the desk delivered to my house from the warehouse to save me almost $100 for delivery from the store.

Great service!! Fast, friendly and phenomenal!!!!

The employees at this store were very knowledgeable and welcoming. Jennifer Maxson was our sakes representative and she was very patient, kind, and friendly during our transaction. I would recommend this store to anyone and we will definitely be back.

I’ve called their phones several times and they hang up every time.

I love the service and the sales man was really helpful

Great furniture and awesome service from employees. Brandon was very helpful in the selection of a new couch.

Great customer service

Great service

Great Service

Great in store service. Made a hard decision at the end of a rough day a little easier. Thanks!!

Excellent customer service!!

We were greeted by Brandon Morris upon entering the store. He was extremely helpful and friendly. I brought my mother to purchase a recliner as a belated Mother's Day gift. He escorted us through the store showing mother the various models matching her criteria. Brandon was patient and extremely non pressuring, allowing mother to choose exactly what she wanted. Thank you Ashley's for hiring such excellent employees.

This is my 3rd purchase from Ashley and I ABSOLUTELY love them. My salesperson helped me a lot with my purchase and I am grateful for that!

We had a great experience! Jennifer was the lady who helped us and she was super nice! She was very knowledgeable on things and very patient with us. She gave lots of good advice! The store was clean and tidy. Prices were displayed right where they should have been, so there was no confusion on price point. I would definitely recommend!

Buyers be ware! Avoid Ashley’s at all costs! Although they have beautiful furniture and while you’re in the store the sales representative are very attentive their communication sucks. On August 8th I placed an order for delivery and I didn’t receive it until almost November. They tried to make it up by giving me a gift card. I didn’t want to use the gift card because of my previous experience, but I went ahead and did it anyway. I went back in store on February 5th and placed an order using my gift card, I have yet to receive any updates regarding my order from anyone at the store. It’s horrible!

Great service! They made me feel like family when I walked in door. Jennifer helped me purchase my dream furniture. She showed me everything in the store. The manager Michelle was very helpful and supportive. Ashley is always sweet when I come. These women have the best attitude. They love helping their customers!

Recommend Ashley home store friendly people and great financing

Everyone was very helpful!! Britany was great

The sales rep. Megan was very helpful ,informative and nice . We really enjoyed are visit to the store.

Wonderful service and the best salesman ever. Wouldn’t shop anywhere else. Also had the best prices around.

They were very friendly and saw to my needs ASAP! I enjoyed doing business with them!

Got a help right away, worked with us to get a good payment plan set up. Friendly staff all around good experience.

I really liked the sofa I picked out and the price but they have to order everything and it takes 6 -10 weeks for it to come in.

Good furniture nice people

They was friendly and helpful

Brittany helped me for a hour and met all my expectations I will be back to purchase again

The customer service is AWESOME!! I felt right at home!

Thus far horrible experience with this store. Salesperson Megan, pleasant; however we were told that our bedroom set would be delivered in two weeks and that we should receive an email in regards to the delivery. We ordered on July 7th and have yet to receive our furniture, and no email. I spoke to Megan last week, and she stated that delivery should be this week; well no word, and no email as of today. I do not recommend this place. This place lacks professionalism and basic customer service.

Excellent service. Everyone was friendly and helpful. E. McGowin

I had a great experience at Ashley Home Store in Meridian, MS. The saleswoman, Brittany was quite helpful in helping me select the color and style of sofa that i was looking far. She was also very knowledgeable of store sales and deals that helped me save hundreds of dollars on my purchases. She worked well with the manager and they were able answer any questions i had. The service was great and their attention to detail was phenomenal, so much in fact that i purchased 2 sofas for my Theater room. I would highly recommend this store for your Ashley furnitures purchasing needs! I will definitely be returning for future purchases.

I would highly recommend Ashley Furniture Store to anyone. They’re the most professional people I’ve ever met when it comes to making a big purchase . Let’s not mention there clearance warehouse stores , they give you such a great price on there items as well .

Not impressed with products, sales people friendly though

In LOVE with my dining room set ! I was greeted right at the door and was given undivided attention the entire time! Awesome customer service ! Delivery was seamless and the staff was very professional- highly recommended purchasing from here

Friendly staff, nice variety

Wow great beyond great customer service I’ve never had this great of service ever from the time I called Megan at the store till the time I got there Megan was great she answered all my questions and was so friendly I would highly highly recommend this place it it’s a 100

Pushy salesman.

Joy and her manager weregreat! They got us the deal we wanted on furniture we love!

Service is good, a little pricey, but helpful

Tons of employees who dont know whata going on.

The woman who "helped" us just seemed to be winging it when we would ask questions about material, cleaning, etc. Everything she responded with was "yeah maybe or you can probably find that out online." I dont really want to buy couches or anything else without knowing the best way to clean different the material that would void the warranty because the salesperson told me the wrong thing.

Our customer service specialist was awesome. I loved her smile her knowledge of the products and willingness to go beyond to help our needs. She seemed to have been the only one interested and involved in her customers and her work. If i buy anything else I would look for her smiling face for my help anytime. I wish i could remember her name at this moment but i cant and my paperwork is not with me. However she is African American short lady with a limp in her walk. Visit her for your best service. She is awesome.

Apparently the sales manager at this location must be a millionaire and is just working for a hobby. Because he definitely doesn't care if he loses customers. He refused to sell me a piece of discontinued furniture off the floor. The store associates and the management at this location all need to be retrained on customer service. Without customers you don't have a job. Remember that.

Austin Spears made our shopping experience incredible. He is a true gentleman. Mr. Spears was hospitable, patient and knowledgeable. On several instances he went the extra mile to earn our business and make sure we were satisfied customers. Not only did we get an excellent value and product, but the experience was so pleasant because of Austin.

Michelle in the Meridian store was awesome!!! Thanks Michelle!

Mrs. Michelle Williams was very polite and helped us with finding us the perfect furniture. I definitely recommend you to use her.

Michelle was great... And the more we talked we found out we both were from Chicago.

Quality furniture at reasonable prices.

I purchased a living room grouping from the Meridian store a year ago and the quality of this furniture is beyond my expectations and we had the best salesperson in the store Joy Luke she was incredible with assisting me and my husband with this from finance keeping us inform about deliver and pickupyou name it help she assist it was a tremendous experience will be back Joy for two bedroom grouping I recommend when you go in ask for Joy Luke😊

We were very pleased with our service at Ashley furniture. We were greeted by Joy, who was very helpful and answered all of our questions. She worked with us on all details of our purchase and was very thorough in making sure we received our furniture and that we were satisfied. We will definitely buy from her again!

We were greeted right after entering the store. We told the salesperson what we were looking for and she directed us to the area of the store. The staff was very helpful answering our questions and helping us find exactly what we were looking for and we found a great deal on our living room furniture. Overall a great experience and we will shop there again.

over and above service.....I would return to use them again. I live in Chattanooga.

This was our second time in your store in Meridian. We were greeted by the same associate both times, unfortunately I am terrible names. However, she is African American and her hair was braided. Although you didn't have exactly what we were looking for, she did managed to help us to fulfill another import but less urgent need. We will definitely shop there again!

DO NOT BUY FROM THEM. I ordered a bedroom set nearly 2 months ago from Ashley HomeStore in Meridian, Ms. 3 weeks ago it was delivered without the headboard/footboard posts and without the frame for the bed. I was told (after having to call and complain) that the missing pieces were “accidentally left off the truck” and that they would be delivered in about a week and I have yet to hear from anyone about it. I am very upset with the service I have received, and I would like to be able to tell people that I had a good experience making such a large, expensive purchase but with the quality of service I have received I cannot. I have already had to take time off work for the furniture to be delivered and I will have to take more time off AGAIN for another delivery that is a result of the poor service given by Ashley employees. I was told this morning that the items were "out of stock" and when they came in i would be the first to receive them. WISH I WOULD HAVE BEEN TOLD THEY WEREN'T IN STOCK WHEN I ORDERED THEM!

Terrible service. I brought to their attention a price for a bed set on THEIR website. And they insisted they could price match but then said there would be fees applied that would bring it right back up to the original price? Terrible service VERY pushy salesman. A thirteen year old realized he was a terrible salesman. Was in and out in under 10 minutes because we couldn't deal with it. Went to Woodstock Value Center and got A+ SERVICE AS ALWAYS!

Love Ashley Furniture ..

Great customer service and showroom

Not to sure about this store. My Husband and I went in to look for new living room furniture. Not one person that worked there even spoke to us.

They have beautiful furniture here. Great prices and beat the competitors prices. My sales manager Cody, was nice and helpful - without being PUSHY. However, the delivery process has not been a good one so far. There should be an online system where customers can track their orders. Also, verbally I was told a week and half to two weeks but when I just looked at my paperwork it says 25 days is my "expected" arrival for my sofa. For my daughter's bed - there is no anticipated date for arrival. The competition had the products in stock. Overall, I'm sure after my items "FINALLY" arrive, I will be happy. I just wish we could track our delivery online and you were kept better informed.

So in my initial review I gave 5 stars, but I had to take it back and rate my experience as a 1. It's been a 1 month since I purchased a sofa from this store and I still don't have it. I should have known something was going to go wrong when 2 weeks after I made my purchase I was told my salesperson Brittany was no longer employed there. Brittany told me I was to expect my sofa the 1st week in March. That was a huge lie. I was told last Thursday by the manager Ian that my sofa was going to be on the truck for this Thursday. When I called on the next Thursday I was told it wasn't showing it was on that truck either, but instead it was giving a date for the next week, AGAIN! By this time I was fed up and requested a refund. I've never had to wait a month for furniture. I honestly don't think the girl placed my order at all.. IDK. My experience was horrible and I will never shop here again. I will buy my sofa elsewhere.

When you come in, immediately ask for Joy! She is extremely knowledgeable about her products, willing to go the extra mile for customers, and exceptionally friendly, even beyond the point of sale. She has continued to keep in touch with us and keep us updated on our order status and special events happening in the store. I would highly recommend her over and over again!

Everything about Ashley furniture is great ,beautiful furniture,beautiful employees very patient and ready to help

Greeted by everyone. Found exactly what I wanted

My experience was awesome. Everyone was very nice

Costumer service personnel are extremely rude at the Meridian Store. They are unprofessional in their conversations, texts and emails. I will never do business with this location again.

Michelle was very knowledgeable and helpful. Thanks

This is a great place to shop for furniture. Prices are great, the only issue I have is I think some of the people that work there could be more customer friendly.

Helpful staff good variety of merchandise answered all my questions left happy and knowledgeable with my purchase

Terry was a huge help and made our experience at Ashley amazing, look forward to shopping here in the future.

Very helpful and very fast...alot of great product showcased as well

I love Ashley Furniture and I would recommend them to anyone

Amazing customer service. The store didn't have the products I wanted in stock, so they ordered them. The sales associate worked very hard to get products delivered as early as possible.

Horrible customer service from the Sunday crew. Manager has no care or concern about customer satisfaction or customer experience all they care about is getting the sale at full price even when they can't offer matching items. Will never buy ashley furniture from this location and would not recommend this location to anyone. Customer experience is completely different at there corporate locations. If you need furniture in meridian ashleys is not!! The place to go....

I was met by Sales Rep, Michelle Williams, as my daughter and I entered the Ashley Homestore in Meridian,MS. I explained I was looking for a new living room suite. I had no idea what color or design but I would know when I saw it. She was kind enough to let us look around. She left us alone to look but was easy to find when we had questions. I located the furniture I wanted right away. I ordered two couches and three recliners. Ms. Williams was professional but friendly. She help make my shopping w/Ashley enjoyable.