Ashley Store Oxford, MS

I purchased Living Room and bedroom furniture from Ashley 3 years ago. Though I like the furniture, it isn't holding up that well for the price. The salesman persuaded me to purchase the insurance. At the time, he told me it covered routine cleaning —that some people even had it cleaned monthly. I had company coming a few months ago, and thought it was a good time to get it cleaned. It would be the first time. Well, I was wrong. After attempting to fill out their online form, they needed pictures of the furniture, the model numbers, and the serial numbers. Then they wanted me to tell them what the damage was. There was no damage other than that the fabric was pilling badly, and it needed a good cleaning. After emails and phone calls over 3-4 weeks, they finally told me that it wasn't covered. Needless to say, I most likely will not buy furniture from Ashley, but if I am naive enough to try them again, I most definitely won't put out the $500 for their no-good insurance.

Amazing customer service by Jacob! Also love the easy finance options with 0 interest if you pay in the amount of time you agree upon.

Great experience! Tajai was amazing and great to work with!

Delivered a floor model when we bought a NEW sofa. Corners are worn and stains on the sofa. They won’t take back stating all sales are final. The delivery team said to take it up with the store but we needed to sign proving delivery. We could have bought the floor model the day we were in the store. No wrapping, boxes or anything. They threw a tarp and tie down on the sofa as I saw straight from the truck.

Pat was awesome he was so kind in explaining things and changing up with our price range. We will definitely be coming back to see him specifically. Awesome guy and great customer service!!!

Amazing service, Jacob is the best! He helped my family and I with all of our needs

My experience with the Oxford Ashley Store (Jackson Ave W.) was great. Our Sales Associate, Ms. Shelton, took us around the store when we needed it and didn't hover over us when we didn't. She assisted us in finding the right bed for our NFL lineman sized son, who can be hard on furniture. I would recommend this store to anyone I know especially since they can deliver and set-up anywhere. I'll be back.

I thought Pat did a good job. He was professional and kind. I just didnt like that the female manager referred to me as "girl." I do not understand why white southerners continue to refer to people as boys and girls and do not understand they make their guests uncomfortable when they do this. I am sure she probably meant well, and I assume this is a outdated southern colloquialism, or the representative was trying to sound relatable (at least this is what I want to believe out of good spirits) but it can be received as unprofessional and has racial undertones when using it with someone who is not white. I just wish she didn’t find such comfort in referring to grown women in this patronizing way and I wish I had said something because it bothered me. Outside of the use of “girl” to refer to customers the experience was fine.

Jacob the coolest worker ever and he’s very helpful 10/10 service

Friendly helpful sales person Pat.

The manager and salesman were very professional. They answered our questions and were extremely nice.

Jacob Goolsby! Had great customer service. And was very helpful. Was a great experience overall

Amazing never been easier to deal with. So nice and so helpful.

Everyone was very friendly and helpful. Greeted as soon as I walked through the door. Great store.

Friendly service all around good experience

Fantastic customer service. Very helpful

We had a top notch experience with the manager, Barbara. She was super helpful, friendly and acommodating.

was a great experience

Cathy greeted us immediately and showed us all the pieces available. She was very knowledgeable, kind, courteous and respectful. She made our purchase easy.

Every person we spoke with was incredibly helpful and a pleasure to work with in finding the perfect couch! Tyler was particularly great!

TERRIBLE EXPERIENCE WITH OUR FIRST AND ONLY PURCHASE IN THIS STORE - DIDNT GET THE BED WE BOUGHT AND WONT REFUND US FOR 10 days. Don’t buy your furniture here.

Wonderful service and very accommodating for local people!

Everyone there was very polite and professional. Jacob was very helpful in getting us what we needed. If u need anything from there Jacob is your guy. Will definitely go back when we need anything else.

Tyler was so attentive, knowledgeable, kind, and patient with us as we picked out our new mattress. We highly recommend stopping in to see him.

Jacob was so very helpful and went above and beyond to assist me in ordering furniture from out of state for a property in Oxford. He was very responsive and provided great feedback based on the floor plan.

Pat was great!

Everyone was nice & professional. Variety of furniture & accessories to choose from. I recommend this location.

With the help of CJ, Jacob, and Barbara, I got exactly what I needed. Thanks so much for the excellent service!

Good experience at Ashley’s in Oxford. Showed us several options but didn’t try to pressure us to change our minds away from our first choice.

Great experience. Everyone took awesome care of me and got me the best price that they could.

The staff in the Oxford store was so attentive to my needs. They worked with me to purchase exactly what I needed.

Excellent

CK is the best sales associate! He helped me pick out exactly what I needed!

Tyler did a wonderful job and he was nice, polite, and patient with me throughout the entire transaction . Also, all the employees had a respectful attitude each time I came !

Patrick and the other young man; I think his name is Antonio; was the best and very knowledgeable. We had the best time shopping at this location today. Believe me when I say that we will return 😍😘

The staff were awesome. Tyler and the woman over the mattress center was phenomenal.

Pat was SUPER helpful and great to work with!!

The staff was very nice and helpful, Cathy helped me and she was great.

Jacob assisted us with this purchase . He was friendly and efficient while letting us browse freely, but was very helpful in showing us different options and information about products . Pleasant experience , everyone we encountered was very nice and professional !

nice

Jacob Goolsby was an amazing customer service sales representative for Ashley Furniture in Oxford, MS. We were blown away with his knowledge of the mattresses, the way he listened to understand our needs and how he walked us through the ins and out of by clearly communicating all aspects of our purchase. If you are in the Oxford area/North Mississippi area, visit Ashley Furniture and ask for Jacob!

Great customer service!!

The sales person did a great job helping me. He went out of his way to find another piece of furniture that would fit my need.

My experience was great!!! Mrs. Cathy was absolutely wonderful.

Tyler was so helpful and Knowledgeable. The manager of the store also helped me when they got real busy. My whole experience was a five star.

Tyler made this very easy! The hard part was picking out the right couch.

Good experience and Taylor was helpful

Tyler was very helpful and as well as your handy man. He loaded our truck up smartly.

Salesman was very helpful 👌

Excellence service. C.K is Vey nice and knowledgeable

Amazingly friendly and courteous. Great experience

Jacob was very knowledgeable about the mattress products we’re seeking. He was very personable and honest about the products and helped us determine the right mattress for our needs. Jacob was much more customer focused than the competitor down the street at Mattress Firm. Thanks Jacob for being so helpful!

Love it!!! The sales person showed me where I need to go to look at couches. I didn’t feel rushed even tho I found what I wanted quick. He didn’t pressure me into looking at something else. And the protection plan was a plus.

The salesperson was friendly and helpful. It was easy and fun.

Very nice and friendly place. They helped us very well.

Great shopping experience! I wasn't pressured into buying anything by being followed around the store. John was great!

Excellent customer service! John and Jacob were patient with me as I visited the store a few days before placing my order. The store manager, Barbara, also was friendly. Good product selection with competitive pricing. Thank you!

I was instantly greeted and helped from the moment I walked in. The associate that helped us was named CK and he was awesome! He knew exactly what to show us after explaining to him what our preferences were. Him and the super sweet manager made the entire process easy and enjoyable! Highly recommend Ashley’s Furniture and make sure to ask for CK as your associate if you want a great experience!

The best experience ever,warm atmosphere the salesman was extraordinary nice . There's so much to choose from and top quality,no long wait,approved in minutes. Applying was a breeze.The manger was so nice.I would definitely recommend Ashley store in Oxford Ms.for all your furniture needs , it's definitely affordable.

I had a fantastic experience and salesmanship at the Oxford store..my salesman Jacob was the best..he listened to me and was very kind and considerate during the whole process..a true gentleman! I am so excited for my furniture delivery, which was done in a timely manner!! Greatly recommend The Ashley Home Store in Oxford , Mississippi!! Jacob is wonderful and all the furniture looks good and so well made to last

My Salesman, John, was Awesome and I will return for more purchases..

Tyler was so professional! He really asked all the right questions instead of trying to just “sell” me furniture. I highly recommend this young man to all. John allowed Tyler to take care of a customer instead of stepping in front of him! Thank you Tyler and John for being so helpful. Excited about getting my furniture.

Very professional salesman and associates. We didn't feel pressured to buy anything. Everything was handled perfectly. Also, I want to mention that C.K. and Betty were the absolute best. We were greeted when we first entered the store and treated as friends throughout the whole time we were there. We will DEFINITELY shop here again.

Knowledgeable and friendly staff, quality mattress’

In early December, I stop by the store. I met Cathy and explained I was just looking, it would be January before I would be able to buy. Today I went to the store to buy. I met a young man who told me about a sale they had. It was Cathy's day off so I got to meet Jacob. Jacob showed me around and was my guide dearing my shopping. With his help I made my purchase. Everyone was infriendly. Thanks to Ashley's staff for making today a good day.

My salesman was John and he was AWESOME, thank you!

Great experience, very helpful

The staff was amazing so helpful courteous couldn’t ask for better experience

Pat was very helpful, polite and informative.

Had a great experience at the Ashley Store in Oxford Ms! Met with sales assoc John - what a fabulous and personable young man! He was very knowledgeable and helpful with my selection of a dining room table… I would highly recommend this furniture store…

C.K was very helpful and easy to work with.

Ck was very helpful. He was knowledgeable about the store and went above explaining and showing us different things. He was very courteous. Would be glad to have him wait on me again

Welcoming and friendly, professional service

Great experience! Friendly service. Questions answered right away and had help finding the right recliner.

They was helpful and help me get the right chair for my husband that has back problems. Thank you for your help

I had the b st experience dealing with the store in Oxford! We will continue to do business with them in the future! Fantastic Service

The salesman Pat helped me with no pressure in the purchase of a recliner I wanted.

Great delivery from two wonderful guys!

Jacob is very kind, not pushy and genuine!! We hope to continue buying from him!!!

I’m satisfied with the things I bought and the showroom experience of seeing the furniture was great! Coming back to place and pay for the order, oddly enough, took longer and had more hiccups than it should have.

I had a great experience in the store. I dealt with John Tolbert and one of the managers. I wish I could remember her name but she was great also. We had a great experience in the store. I only wish when they told you that you get the money for the protection plan back if you don't use it, that it was actually in the form of a credit on a future purchase of regular price over this amount etc... They had a great selection and great prices. I bought a bedroom suite for my son and I had it set up for delivery. The delivery process was a nightmare and I'm still unsatisfied with the fee I had to pay after the issues. The delivery process is not controlled by the store. They do not deliver the product, they are more or less a show room. That is fine. So this is not a shot to the store. It was supposed to be delivered on a Tuesday. That morning we emptied his room. Loaded the older furniture up and took it to storage. You must confirm your delivery through a text or email. Both have your delivery address on it. Mine was correct so I confirmed. Tuesday afternoon I get a call from the driver saying he can't find my house. He was 70 miles away in a different town. He told me I would have to get it rescheduled for delivery. I was contacted and told that they don't know what happened. My address was correct in the system. It would be delivered Friday. So Friday comes along and we deflate the air mattress my son had been sleeping on in an empty room for three days and we get a call from another delivery driver saying he can't find my house. I ask him if he's even in my town and he says no. He's 70 miles away in the same spot the first driver went to three days earlier. He said he would call his manager. I tried the chatbot that connects you with a live person I guess but they pretend to not know what's going on and gives you constant attitude. Like it's your fault. They finally delivered it that Friday afternoon. After I gave up two days of work, lost some money, made some clients mad and still had to pay a pretty good delivery fee. You can't talk to anyone on the phone. They have no option or number to get a person. The chatbot is there to deter you I'm sure. Now this is not on the store. But I will never shop with them again. I am so disgusted with the delivery service and the lack of trying to make it better and the attitude you get instead of a real person. Or if that is a real person, a bad tempered person. A great experience turned into a horrible one that cost them my business and I will tell anyone who ask what I think. Only one phone call to say we don't know what happened. No other effort to try to make it right. No updates. The moment you walk out of the store you're on your own.

I had not been to an Ashley store previously. It was a very good experience. The manager could not have been more friendly and helpful.

Very nice people. Couldn’t be happier with Johnathan as our salesman. Definitely will be making another trip

I highly recommend Ashley Store for anyone looking for beautiful furniture and exceptional service. I’ll definitely be returning for future purchases!

Great service and no pressure

Rating is A 0!!! Shows my recliner delivered it’s not here!!!!

Rude lady at counter. Will never shop there as long as she works there. She’s so “flighty” she acts like she either needs Valium or Ritalin!!

Very happy with the experience I had the sales man and manager were very helpful answering questions we had giving quick answers and very informative and polite professional just a great service but my order should have lights on the head broad but mine don’t and having problems getting them I hear a different story every week

Josh had such patience with us and it was greatly appreciated ~ made it easy and no stress or pressure

Professional service from Jonathan. Best furniture experience I ever had. He knew the merchandise and gave us a variety of chairs from which to select.

I walked in the store and was greeted by a nice gentleman. I told him what I was looking for and he took me to the exact suit I was looking for. I don't have photos yet! It hasn't been delivered.

I went in this morning window shopping, I have intentions on buying something soon. However today I just want to look. We'll I was approached buy a salesman and I told him I'm just looking and I know he has a job to do but I wasn't trying to waste his time and effort I was being honest when I told him twice. I am just looking, we'll he replied I'm just helping....well when someone is telling you that they don't want your help he should leave it at that. At that point you are annoying FYI. So I look around and made my way through back towards the front exit. As I pass a sales woman she asked me if I found everything I needed and I replied yes thank you. She responded that I was rude and shouldn't be like that without making eye contact of course because that's how she was spared today. So I chuckled and as I was leaving she said I hope you don't come back. Haha okay noted 👍🏼. I'll take my business elsewhere.

I am so thankful for Mr. CK Singh who worked tirelessly with me and my indecision! I appreciate his continued patience as I narrowed down my selection. He also was extremely knowledgeable about current inventory and was able to help make a final decision. CK also was able to get me the best prices and save a lot of money.

The service was fantastic

Everybody at the store was very friendly.

Jacob assisted us today. He was very professional and knowledgeable about our specific needs. He was a no pressure salesman and very approachable for any of our questions

We enjoyed working with John.

Everyone was very nice that worked with me. Very pleased ❤️

Pat was the best! Ask for him!

Salesman was professional and helpful. He was funny and candid. His transparency was appreciated.

John Tolbert was a great salesman and went the extra mile to help me!

Very good the sales man CK was very helpful and really nice

I have no idea how this store has such good ratings. Given, we did have a wonderful experience while shopping and purchasing- the rest was a nightmare. We purchased a twin mattress. It wasn’t in stock and needed to be shipped to our home. The salesman told us delivery was free and it would arrive at our house in about a week (the top delivery line on our invoice said zero, but at the bottom it said $70, so be SURE to read it all). When the delivery man dropped off the mattress, he told me to be sure it was the right one because many of the ones he delivered had been incorrect. Sure enough, the label on the box was a different mattress than we purchased. I want to keep this concise, so I won’t give details- but 3 weeks of calling customer service (do NOT even waste your time with them. They are rude and incompetent and I accomplished nothing). I quickly realized I would get nothing done over the phone and went BACK to the store. Twice a was promised a full refund. A week passed and nothing… I would go back… promised a full refund… nothing. On one visit a lady named Barbara “helped” me. She was nice enough I suppose. Even tho she “forgot” I was there, even though my toddler and I were sitting on the couch right in front of her… she took about 10 minutes to bad mouthed the man she he just taken a call from who was also complaining about the hidden delivery fee. She was quick to push me off to Jacob, telling me to come back the NEXT week. Anyway, we still have this mattress and they want us to open the box and send a photo to be sure it’s the wrong one. We’ve decided to just keep it because it’s not worth the headache. But be sure you like what you get, because if you need customer service or a return, it’ll be like pouring acid on your eyeballs. Also, any policy you find online they will say doesn’t apply to them because they are independently owned. Good luck…. My recommendation is STEER CLEAR!

Excellent service and found just what I wanted.

Cathy was great! Super nice and knowledgeable about the items we were interested in. I came back the next day and completed the purchase after we made sure it would work for our space. Once again, met with a smile. Easy to do business eith.

Busy day for them but found two pueces i was looking for and Barb even helped load out

Cathy was my sales person and she made our experience very easy. She was friendly, helpful and very patient.

All team members were very nice! They answered any questions I had and worked to get me the best discounts they could. Whole process was easy and they made me feel very comfortable.

The people at Ashley’s were amazing and considerate of me and my family. We called ahead to ask if they had any clearance items for my apartment to bring home that day and they set aside a selection for me and my family to look at! We ended up picking this cute sleeper loveseat and they offered an amazing discount for us even though we ended up needing to deliver it instead of taking it home in my car. They were amazing and helped me through every step of this process.

Amazing service and great savings!

Employees harass you as you shop.

Johnathan was awesome.

John was so helpful and attentive to detail. He made us feel at home and went above and beyond to make sure our needs were met.

Cathy was great! Ordered a chair and she was very helpful.

Quality products. Great service staff.

Pat is the best!!! Thank you :)

Jonathan was so helpful. He has such a caring soul that comes out to his customers!

This is our second bed to purchase with Ashley Furniture in Oxford, MS. Jacob helped us tremendously and made this second purchase painlessly quick. And to top it off, it will be delivered this week.

Ashley Furniture did a great job delivering our new furniture. They were very professional & helpful. I would highly recommend.

Everything was great! Great sales person was in and out in 20mins

We had been looking for awhile and waiting for the July sale. So happy with our new furniture and our salesperson John Tolbert was so helpful and patient to explain everything.

Jacob Goolsby took the time needed to help us. He knew the answer to every question we had. Good job, Jacob

Loved the team at this Ashley, and Pat (our sales rep.) was absolutely fantastic!!! He even moved furniture for me to compare! Beyond pleasant personality, couldn’t ask for any better! The entire experience was not only professional, but a lot of fun!!! Upon leaving they even opened the door for us! Highly recommend Ashley’s in Oxford❣️♥️

Pat was so helpful and friendly while we were looking for a couch!

I can’t share enough about the positive experience with Barbara and her Team at the Ashley Store in Oxford. Thanks so much. Will be a return shopper as well.

Cathy helped me get approved to finance new furniture, and everything went smoothly! Cannot say a bad thing about my experience.

We have been shopping for a king size mattress and ended up buying two Tempur Pedic beds from John. He was very knowledgeable about the product and very professional. If we are in the market for furniture in the future, we will definitely ask for John.

Jacob was awesome he explained and broke down everything to me and he was very friendly and it didn’t take long to do what was needed to do very happy customer thanks

My salesperson was friendly but felt like simply buying a couch was more of a to-do than felt necessary. I didn’t finance. She got my delivery info, but should have taken 3 minutes tops. Also, didn’t realize I had to pay a delivery fee until running my payment transaction (increased my total cost by 20%). Felt process-wise like I was in a car dealership. Also, no real explanation (other than “for identification purposes”) for why she needed my driver’s license after I had already paid and was getting a copy of my receipt.

Great

Awesome customer service!

The visit was fantastic. Very nice selection and I didn't feel pressured to going up or down on what I wanted. Jacob Goolsby is fantastic. Loved him. He deserves a raise!!

Great experience with Oxford Ashley! Jacob was responsive and so helpful. Would definitely recommend!

John is the BEST!! Very helpful and super nice!! Will be back

Our sales experience with John T. was amazing! He was so patient and made sure we got the best deal.

10/10 soft couch

Great customer service, called to make purchase Ms Cathy shift was about to end told her I was about 30 minutes out and she waited until I arrived. Much appreciated, purchase was successful 🙌

We had a great experience! Came in early was sitting in parking lot and he even open the doors a few minutes early. We bought a beautiful bedroom suite. He was awesome at helping us pick out exactly what we were looking for even helped with the color. We will be going back in a few months to get a new living room suite! 😊 Marc and Shelley

It was a good experience the people was very friendly and helpful

Fast. very knowledgeable on the product .

The customer service was excellent! I got what I wanted and was able to get in & out ! Jacob you rock !!!

I'm bad with names and I just realized I left my paperwork in my mom's car, but the salesman was patient and thorough. He asked all of the right questions, I just didn't know the answers because I didn't know I I wanted to change up my past style choices. He was dead on on the mattress!! It's was perfect! I can't wait to get everything & see how it all looks in my new house!

Absolutely horrible service! I took two different days off of work to accept a delivery from them and they didn’t deliver the furniture. This location will say they will call you back once they “investigate” the issue, but they won’t call you back. I will never go there again!

My experience was Great and Jacob was the BEST!

Jacob Goolsby is the best!! Very polite & kind, very knowledgeable on the merchandise. He was so willing to help me. Thank you Jacob!

It was amazing and John was so sweet. He was the highlight of the experience and I’m really glad we went there.

Went in today to get a couple of chairs for our living room. John that helped me was fantastic, and the chairs themselves were a great deal and comfortable.

Wonderful selection and our young sales man was great.

Had the most delightful time,Mr. Shawn gave me the bed sleeper ❤️ was ahsom. Ms. Barbra kept me smiling 😊 every time she came by.Thanks you guys.

Kathy (Kat) was very professional and friendly, she spoke to me as soon as I entered the store , it was a pleasure talking to her, I will return

John was great! Very happy with our experience.

Sydney was wonderful! Great salesperson, no pressure and understood our needs! Made buying furniture a great experience!

Had a great experience purchasing a sofa and lamp. Our sales person, Jon, was knowledgeable and easy to work with. The store manager, Barbara, was super informative about the sofa’s construction. We also enjoyed working with Sidney. Nice folks and reasonable prices!

Awesome customer service at Ashley Furniture in Oxford! The sales rep, Jacob G, was most helpful and patient in assisting me with the various options & final selection! Made the process very easy. Highly recommend!!

Jacob helped us with our purchase and was very helpful. Answered all our questions and made our experience great!

WONDERFUL. The service was great, the staff was very helpful and polite. They helped me make decisions very easy. Loved the store and employees.

This place was absolutely amazing! I enjoyed the great customer service! I would highly recommend this place to everyone and I’ll be shopping again myself!

Very helpful and knowledgeable salesperson. All a very pleasant experience - the tempurpedic bed is wonderful and I believe it will help my back.

Jacob was absolutely AMAZING! From our conversation over the phone to our face-to-face interaction an hour later! He made this furniture buying process quick, simply, and easy! He broke things down & made them understandable! Definitely the BEST!

I loved the service at yall store on Oxford ms, they was very helpful

Salesperson Cathy B. was excellent. My order was placed quickly and efficiently.

The staff was really helpful and helped me find the perfect couch for me and my family:)

I felt very comfortable with the salesperson. I had options because Shawn started me with lowest prices up to the high end prices. He showed clarity and honesty handling my transaction. Thanks

Very satisfied with my visit and purchase from Ashley Furniture. The customer service was excellent. Johnathan is an exceptional salesman and very knowledgeable on any item you’re interested in. Definitely will be returning in the future.

They were so great our salesman was Jonathan and he was so so helpful he tried everything to get us what we wanted and he was so pleasant with a wonderful smile he showed us even what the product was made and he showed us so many things that just blew our minds we will be back for another purchase soon

Cathy Bailey was the best sales person we've ever dealt with! She was super nice and we felt like we were talking to a real person rather than someone who was just trying to make a sale. Spent almost 3 hours trying to figure out what we liked, hearing our story and helping us find the right couch in our small budget.

Johnathan and Austin were an absolute joy to work with. They made sure I got what I wanted in my price range! Best store ever.

Everything was great!!

I went in a little young lady was there very pleasant very, she a good young girl to be patient with an old guy like myself very helpful. I enjoyed the experience and would definitely come back .

Pleasant sales person Good quality Fair prices

I had a terrible experience at this location with it being my first time. I went there to purchase a bed and after waiting for roughly 30 minutes after selecting the desired item with the associate, the manager Barbara approached me and said we appreciate your business and then later went on to say that they couldn’t price match an item that was out of stock online. Mind you this was the only reason why I came to the physical location to begin with after confirming with customer service over the phone that the store could price match. The manager went back and forth with me again stating that it could not be done. She never provided a written policy to this effect. I informed her that I called customer care and then she insinuated that wasn’t true. After I stated I didn’t come in this store to argue with her, she mentioned that she only attempts to educate. I don’t need any type of education from a person selling furniture. Again, I am not sure what type of discriminatory practice this was as I didn't appreciate being talked to like that in front of other patrons and staff as well. She even went on to ask me if I was ordering under my wife’s name when I provided my cell, as if I was engaging in some type of strange activity when they could have just set me up a profile. She ended up honoring the online price and then went on to provide the associate with further details to inform me. At this time I will most likely be canceling the order which is sad as the associate, Shawn did a great job. The manager however definitely needs a set down conversation with her supervisor and more training. I have reported this incident as well to through the proper channels who the manager ultimately insinuated that I didn’t contact to begin with.

I had an awesome experience with Iliana. She let me look for what I wanted and was nearby incase I needed her. She was amazing.

I found a rocker/swivel chair that I loved, hoping it would compliment my couch, I needed two. I came back that evening with my couch pillow to compare and it was a go! So happy the chairs were in stock with delivery in a week. I added the extra extensive 5 year warranty. The warranty covers anything that could potentially happen to these chairs short of a tornado. Barbara covered for my original sales rep Cat as Cat was gone for the day when I came back in the evening. Cat had created a quote for me and Barbara picked up right where Cat left off. Barbara was very thorough. Thanks to both.

The staff at the Oxford Ashley store are great! Brandon and Jacob especially, great experience!

Great service team at Ashley… friendly, knowledgeable and eager to please. Welcome to Oxford😁

I had a positive experience at the Oxford store. Salesperson Trisha was knowledgeable and helpful.

Very friendly and no pressure sales service. Everyone was helpful.

Jacob was so patient and helpful and got me exactly what I was looking for.

They were very nice & helpful from the time i walked in to sealing the deal. Got everything i needed. Beautiful quality furniture with great warranties

Shawn was very helpful. Thx to all for the good service.

Can’t say enough about the customer service I received at Ashley Furniture in Anniston, AL. Jess was so helpful! Wish all salespeople had her enthusiasm and demeanor! Will definitely shop with her again!

Many different styles of furniture to choose from. Sales team is very nice and will go out of their way to help. They will also you furniture online they can order if they do not have it in stock

I went there just planning to look around and ended up finding a treasure trove of nice furnitures and ended up buying some nice stuff with the help of Ms. Cathy. She is amazing and very, very helpful. Look for her if you go to Ashley.

The staff was friendly and helpful. It was a very positive experience.

Johnathan Tolbert was a great person to work with! Very kind, patient and understanding. Look for him when you stop by!

Jonathan Tolbert is welcoming, knowledgeable, and helpful. He made the experience quite pleasant.

Nice and Helpful

Nice young salesman, John. Very knowledgeable and helpful!!!

Trisha and Barbra were the best!!! So very friendly and helpful! Best customer service ever! Im so excited to have my new couch! Thanks a bunch!!! 😊

Excellent service. Answered all questions.

We had a wonderful experience. Our salesperson, John Tolbert, was very personable, informative, and helpful in a non pushing way. Everyone there was verry helpful. We love our new furniture and thank all very much.

Sydney at Oxford SO helpful. I had a complicated situation with merchandise being ordered from two different stores plus the warehouse and she figured it out for me

10/10 Trish is so full of joy, glad i got to endure her friendliness and go home with a beautiful couch.

Excellent! Trisha Wiley was wonderful!’

I was very happy on helpful they were

John was the most amazing soul. I can not say enough positive things about him. He saved us and put me so at ease.

Liliana (Iliana) was super nice and helpful. Not pushy and very knowledgeable of the items available. The shopping experience was great.

Mr. S. Coleman was very polite and respectful. He was very eager to assist me once I walked in the door. I was greeted with kindness. Thanks for your excellent customer service!

Had an amazing visit today with amazing customer service!

The sales personnel were so sweet, caring, and helpful in finding exactly what I was looking for, but not pushy or overbearing. The item was delivered within a few days of purchase. I'm very happy with the service I received!

Great experience at Ashley furniture in Oxford Ms, Trisha was super helpful and professional. Definitely recommend it to everyone!

Great service n friendly

Was perfect

The sales associate Mrs. A. Was very helpful & could tell the details about the merchandise. Also told about upcoming promotions. All staff greeted me with a warm smilie & hello

Excellent customer service. Trisha was extremely helpful in making sure that I was taken care of in a timely manner. She provided excellent customer service. The manager was amazing as well. Everyone was super friendly and helpful!

Sydney was amazing and very helpful! We are looking forward to our new mattress being delivered!

Sydney was wonderful. Knowledgeable, friendly, not pushy. A great employee. Yall should be thankful to have her.

Workers were kind

Best experience ever. Was very helpful in helping save but also get exactly what I wanted while staying in my budget. I also enjoyed how patience the staff was with all my many questions and changes. Great experience

John was professional and knowledgeable of Ashley products and construction! He was incredibly helpful and we are looking forward to our furnishings arriving in less than a week.

Great sales associates. Very informative and helpful.

When arrived was greeted by a friendly sales person. Told him what we were looking for. And helped us fine what we wanted. The staff were great. Great prices too. I would recommend this place.

John was knowledgeable of the furniture I was looking at and was a big help for securing the sale.

Salesman was very friendly and helpful . Very nice furniture in store . Easy , pleasant shopping experience

Delivery men were professional and courteous

Jacob was very helpful & patient with me, helping to find the right chairs for my new office. Thank you, Jacob!

Great experience. Very friendly and helpful

I had a great experience at the Ashley store in Oxford, today. John was absolutely amazing getting everything I requested.

Great experience!

By far the most welcoming and nicest place to buy furniture from. They actually treat you like family. Everyone in that store took time out to make us feel welcome. I’ll never buy from anyone else again

Friendly and supportive in selection process.

Great service!

Sydney was very friendly and helpful without being pushy. A very positive experience

Sydney was the best salesperson in the store. She found just what I needed!

The staff was very helpful. They did everything to meet my needs. Everyone was very nice and friendly. I will continue to buy furniture from this store.

The staff at Ashley furniture were absolutely amazing.The salesperson assured we got exactly what we needed without putting extra pressure on us to buy. The manager even made sure that any additional promotions were added AFTER we committed to the purchase. We will definitely be back for future home needs!

Salesperson patiently worked the numbers several different ways to get to the one I was looking for. Great service.

Great experience

Tremendous service from start to finish! Helped us find the perfect couch and matching recliner for our oddly shaped home, and threw in a coffee table and end stand to really seal the deal. Can't wait for it to be delivered next month. Thank you, Sydney for your awesome assistance!

Jacob Goolsby, Associate Sales Manager, was extremely knowledgeable and helpful when I went in to buy my new sectional couch. 10/10

Great experience!

Great service and provided above and beyond help to pick the couch just right for myself

At Ashley Furniture on Sunday night, December 10, I experienced excellent customer service from Rep Ilana along with professionalism from the store manager and Acima Manager. The service received was welcomed and left an awesome and memorable impression on me.

The employees were extra nice very good resprectfully and knew there job well.

Very helpful and efficient

They were great! They delivered everything & installed it in record time. There was a small damage to my headboard but I was given a number to call to have it fixed. Overall great service

Salesperson Sydney was very personable, beautiful disposition. She was very helpful to me and my husband in selecting the right mattress and adjustable base bed. The mattress was a return purchase due to it being too too soft, we took a $500 lost on our return. This policy sucks! The amount should have been applied to the new purchase.

I called this store to place an order. I spoke to a salesperson who took my info and said she would call me right back . 7 hours later, and after no return call, I called again to check in and perhaps get an update on my requested order. I was told that the person I spoke to earlier and called on the phone number she requested wasn't in today and that another salesperson would call me right away. No one called. NO ONE text, NO ONE.... How VERY disappointing. I just wanted to surprise my mother for Christmas and make sure it got to her in time. It seems as though my business was not wanted here.

It was Amazing

Sydney was great! Very helpful and answered all of my questions. She even played with my friends 4 yr old while we looked around for a bit. Thank you so much!

My experience with Ashley Oxford has been stellar. I purchased a mattress and adjustable platform that ended up being too firm for me. My salesperson Bethany Molica, and manager Jacob Goolsby, went over and above to make sure I found the exact comfort I needed and make the exchange happen. I am forever grateful for their attention and assistance. I am a Very satisfied customer. I would highly recommend Ashley Home Store Oxford for any of your furniture needs.

Great service & selection but thought delivery fee was a bit high!!!

My experience at Ashley was GREAT!! My salesperson took his time, very considerate, and hands on!!! I will be back🥰

Jacob was my sales person. He was very professional, and did not try to talk me into something that I did not need. He was very thorough and explaining the way that they deliver and assemble the table that we were purchasing. I highly recommend Ashley furniture And ask for Jacob in the sales department

We were welcomed with friendly employees, everyone was very knowledgeable & polite. The atmosphere here with employees was unbelievable, they were like family. We were given plenty of time to make our decision, we bought complete living room furniture. We would buy from here again. Barbara, the Manager & Jacob were friendly & helped us make a decision.

Knowledgeable, friendly and efficient

I would like to thank Sydney Steiniage for helping me out with my order I will give her 10 and I am a happy customer thank you so much

The staff was just fabulous, very patient. I would definitely recommend Ashley furniture and plan on buying additional items.!

I had a wonderful experience and the customer service was awesome

Very personable.

Very easy to work with and price and great selection

They delivered a new bed with a damaged headboard and we have talked to numerous people about replacing it to no avail. I even sent pictures of the damaged furniture in to the company only to be told they couldn't see the damage. We grew tired of trying to get the situation rectified and have requested a refund and have the whole bed returned. NO ONE IS DOING ANYTHING ABOUT THIS. WORSE DELIVERY PEOPLE EVER...WORSE CUSTOMER SERVICE EVER. The delivery driver tried to color over the huge gouge

Great experience. Sydney was very nice and helpful. Will definitely go back.

Iliana was very friendly and customer service focused. Well pleased with the entire experience. I highly recommend Ashley Furniture and make sure you ask for Iliana! John

Sales person was very friendly, helpful and knowledgeable. They had a nice inventory of furniture.

The salesman was very friendly and put me in exactly what I wanted.

The customer service, especially the manager of the store (Barbra) is so rude. She confirmed that I am purchasing a base of mattress that will vibrate. I insisted several times and made sure that it vibrates and she confirmed and assured me. But it didn’t. I went to the store , it took few months of coming and going and calling the store, customer service and so on to explain my issue. They offer an ER tickets but Barbra denied the request saying that she didn’t give me a wrong information. Worst furniture store in Oxford. I do not recommend anyone dealing with them.

It was very enjoyable. iliana was knowledgeable and terrific to work with.

Sunday was our salesman and he was awesome! Very cool guy and very smooth sale!

Very comfortable, very attentive, my sales rep was....Bethany Molica, she really knows her stuff. Very Professional.

Ashley furniture did a great job at seeing to our needs in our furniture selection. Our sales representative went above and beyond to ensure we found exactly what we were looking for, and was very proactive throughout the whole process.

I'm a blue collar worker and I assumed the way that I dress wasn't given the attention that I should have been given. The location is Oxford Mississippi. Oxford Mississippi is a very Richie area. I felt like I was not being respected and I was a cash paying customer. Like I said a cash paying customer. I will not shop there or recommend anybody else shopping there. Very dissatisfied with their customer service.

I still have to receive my merchandise but I just purchased it today, so far it's been real good. I will definitely be back. Thanks to Iliana!

Nice, not pushy

We were pleased with the sales rep Mr Sunday he was very professional and listened to our needs as far as comfort and style

Good service, helpful staff with affordable furniture.

It was great. Kathy the salesperson was great help. She went over the top to help me.

Great customer service.

I.E. was a super nice young man. Very helpful in working to find just what would work for us. Price was good. All at the Oxford, MS store.

Jacob Goolsby, salesman, listened to our needs and put together a package that met our needs. We are happy every thing worked out!

Very nice store and the salesperson was very helpful!

Jacob was very nice and understanding. He knows the furniture inside and out. Great experience.

Knowledgeable and polite salesperson.

We were searching for a couch. Jacob was very friendly and helped us find the perfect one

Wonderful experience!! Such a great addition to the Oxford community, I've been in and out of Oxford for 10 years and a great furniture store was much needed. 😀

Poor customer service. The woman helping us did not know what she was doing at all. Ran my credit twice and you can figure out the rest of that story. Was unable to purchase the bedroom set I was wanting because she said I didn’t click on an email that apparently expires in 5 minutes..but she never told me I got an email. All in the span of 30 min. Very odd interaction with the lady also. Tried to get the manager to call me but never did. Very disappointed.

The sales person was GREAT

I had a good experience & my salesperson Ms. Bethany was very courteous & and knowledgeable about my purchase. I recommend this Ashley Store to everyone. Thanks again!

Sunshine was great to us.

Have ordered and received furniture from Tupelo in the past, but this was my first time dealing with the Oxford store. The sales people were super friendly and helpful. My furniture is going to be delivered on Tuesday. I just got a confirmation text again today, so it seems like things are right on schedule!

Mr Sunday is the best!

Ammmmmmazing

Had good customer service and will receive my furniture on Sept 5.

Friendly knowledgeable staff. Very helpful getting my ideas into reality. Iliana was amazing at coordinating furniture pieces together to create the look I desired. She was very helpful and was able to get me set up on an easy finance plan. I HIGHLY RECOMMEND ASHLEY Store!

I had the best experience here! My parents and I just stopped by to look and Sydney’s outstanding personality sold me my first pieces of furniture to buy on my own. She got me a discount and answered all my questions. It was exactly what I was looking for in a furniture store!

They were very helpful with finding the chairs we were looking for. The entire process was easy. Sunshine was a great sales person. Very informative !

Great the people was friendly and had me in and put and ready to go within minutes

Barbara and the entire team at Ashley Furniture Oxford were all extremely helpful. They knew the products very well and helped us find exactly what we needed very quickly. We will be back. Thanks Bill & Joan

Salesman and delivery men was very helpful and informative.

Friendly, knowledgeable staff. Highly recommend this location.

Barbara Garrison and Jacob Goolsby are true gems! This is my second purchase with them and I will be back for a third!

The original furniture that I had chosen in store was not available for delivery in the time that I needed. Sunshine did a really good job of researching other options for me and finding some thing I even like better to go in my sons college house! I was very pleased with the service provided in the product that’ was recommended!

Clean, nicely decorated, quiet neighborhood and good communication

We purchased a bedroom set from Ashley Furniture only to have our dresser and mattress delivered without our bed. Olivia who sold us our bedroom set told us everything will be deliver all together. I texted her about our delivery time and never receive a response back. Now we have to wait 5 more days to get our bed. Customer service made it seem like we did something wrong instead of apologizing and accommodating us for this issue! I will never purchase from here again this issue could’ve been avoided!

All good!

I had a positive experience, will recommend to family and friends!

Friendly, great quality selection, super helpful. Sydney was great!

Excellent service. IIiana was outstanding!

Awesome service and customer care from store manager Jacob - highly recommend!

Great workers that were happy to assist me. Truly a 5 star experience every time I step into an Ashley furniture store. It’s like family when I’m there.

I called into the store and ordered 2 mattresses for delivery. It was a easy and pleasant!

It was my first time actually buying furniture and I must say that it was a great experience! I felt that my salesman Mr. Sunday helped me a lot with my final decision and I will definitely be back to buy more furniture!

Jacob was super helpful and knowledgeable - The Oxford location is a large space, considering the size of the town itself- their selection although vast seemed to consist of darker heavier pieces- Lots of mattresses and sectional couches for college kids, but not ideal shopping for an updated home if looking for more modern whites and creams, etc. If looking for lighter colors & more updated furniture, not as heavy dark pieces, I’d try Miskelley’s in Flowood and look at their Elizabeth Ann line.

Ashley’s in Oxford has so many things!! Great service, helpful sales people(ours so friendly and kind to us). Never rushing us accessories 75% off!! Great rugs!! Enjoyed our experience getting a new mattress!!

Bethany made ordering our sofa extremely easy. I will always go through the store directly instead of ordering on the website. It is nice to have a contact in the actual store to help with future orders.

I had a great experience with Oxford Ashley. Of course, I just went in to look around but I found my "Dream Bed". This bed was almost half price. I'm so glad Mr. Sunday, my sales person, took the time to talk with me and give me his card. After I considered the purchase overnight I decided to buy from them. GREAT price. GREAT service. GREAT product. And the best sales team. Go see Mr. Sunday. You won't be disappointed! Amanda Word July 20, 2023

Very kind gentleman who helped us!

Employee where great they didn’t crowd us or pressure us into buying, they answered and help us with every question we had.. I would recommend them to anyone!! Go see Sydney she’s the best!!

100% recommend! The show room was beautiful with an amazing selection. Sales reps were attentive and not pushy at all just there to help in any way possible! Definitely will be back!

Great staff and selection

Tried to scam us out of $300.00. Then the combination they recommended did not work together and they refused to exchange

Easy buying experience - was able to price match in store and get a delivery date within a week!

We were pleasantly surprised with how attentive, and personable Sunday(sp?) was when helping us to buy basically an entire house full of furniture. He answered all of our questions, and answers he wasn’t sure of, he found out the answer for us! Barbra was very helpful in completing all of the paperwork and scheduling delivery as well! We haven’t received our furniture yet, but if it is anything like the service we received from the sales team, I’m sure we won’t be disappointed.

good price best service

Ordered on two separate occasions. Never received the correct order neither time. Ordering from this company has been an headache / nightmare .

The Manager, Barbara & the Salesperson, Sunshine are very dedicated.

Sunday was awesome to work with and we got everything we needed.

Fast approval process and affordable prices! I’ll be going back!

Very friendly and efficient in getting us exactly what we needed!

I enjoyed shopping at the Ashley store in Oxford MS today. The store was clean and the young lady, Sunshine, who assisted me was a pleasure to work with. I purchased a new bedroom suite and am well pleased with the experience.

We had a very good experience at the Oxford Ashley store. Our sales rep ieshiet was very knowledgeable about your products and listened to what we were looking for. He was able to take us to the place we could look at our new furniture. During the sale he was able to answer every question we asked, and very thoroughly explained every aspect of the process.

Beautiful selection, had what I needed in stock. Excellent design team and decorative arts guru. Thank you!!

Professional and friendly.

Quick and easy.

Great experience with Jacob very helpful and showed me different love seats that matched my existing couch. Very happy with my experience in Oxford

I worked with Lliana. I am from out of state and was coordinating a purchase over the phone and text. She was so very helpful, patient and she helped me make my purchase in a timely manner. I definitely highly recommend!

Our visit to the new store was great. All personnel we delt with (Jacob Goolsby) took the time to make our selections easy. The delivery went according to the schedule we were told. The delivery drivers were helpful and courtesy. My entire experience was good. Thanks to all Don Skipper

Loved Jessika - she’s wonderful! Great service! Thank you.

Jacob Goolsby was excellent person to work with! He was not pushy and cared about our thoughts on the couch. He made sure to tell us about repair, care and about the delivery process!

Jacob was patient and really helped me furnish my home. When you go definitely ask for Jacob. He took the time to explain everything to us and helped us stay within our budget.

Great help in finding what I needed.

My experience was quick and my salesperson was very informed!

Salesman serves no purpose other than to up sale you. You sign more papers than buying a house. Then when they ship to your house, you still have to sit there for 3 hours waiting to sign again. Ridiculous process. Will not be back for ANYTHING!

Great service

The customer representative was great, Jessika. The store was clean. However, the choices in chairs was limited in number and in color.

Furniture looked nice and prices seems reasonable but just wanted to look around. The salesman followed us the entire time. It was so annoying.

I feel like the process could have been a little quicker and I wasn't offered any type of deals on bedroom sets so I went with just a bed. In the future maybe find ways to work with your customer to make them want to buy more with better discount options.

I really enjoyed the help I received from Sydney and Illiana. They were both very helpful, knowledgeable, and courteous.

Very nice and helpful staff. Sydney was great!

We had an awesome experience at Ashley, Don was a lot of help and very nice.

Our experience here was great. The young lady that help us, was very professional, presentable and very friendly. It longer than I expected but overall was amazing. Miss Iliana Olvera was the young lady that help us.

Sydney was wonderful

The sales staff at Ashley’s are awesome. They are very knowledgeable and very patient with us, as we asked a lot of questions! Sydney was especially helpful.

AMAZING & so helpful, beautiful purchase! Can’t wait for our pickup next month ❤️

Andre was great! Glad we stopped in today - we were able to get everything we wanted!

100% great experience

So glad Ashley is finally open! Great service, beautiful showroom & quick delivery.

Well… Andre took very good care of me . Helped me find exactly what I wanted . Awesome salesman

Great experience at Ashley in Oxford Ms, stop by talk to Ms.Angela. You won’t be disappointed, she’s the best!!!!!

Jacob and Sydney were so wonderful to work with. They went above and beyond to help us and answer any questions as we are trying to furnish a townhouse from out of state. Thank you both for all of your help. We truly appreciate it!!!

The sales person was on task. Very friendly, knowledgeable and involved. Stayed focused. Everything was easily accessible moderately priced.

I had an amazing experience! Jacob was very nice and helpful during my process of selecting my furniture!

Jacob was great and spent time with us as we made a decision on a new mattress and adjustable base.

Quick and easy experience. Salesperson was friendly. I went in knowing exactly what I was needed. Theu answered all my questions and got me out quickly.

Very nice, patient and kind

Jacob was a fantastic salesman. He was thorough, caring and VERY knowledgeable. I will recommend Ashley to others and will definitely return!

Came in looking for a new couch and Rob was extremely helpful! He helped me find a great couch at a great price! One of the best salesmen I've met. 10/10 would recommend

Walked in just browsing for an entertainment center today and we ended up leaving with an entertainment center, a sectional, and our new one stop shop for anything Home related! Rob was an absolute killer salesman and has made us lifetime customers!

I visited the Ashley Furniture store in Oxford, and I had the greatest experience. Iliana went above and beyond to make sure that I received the best deal, and that I was satisfied. I even got a chance to test out different pieces in the store to fit my needs. Thanks Iliana and the Ashley family for a great experience. It has been a while since my purchase, but about 2 months after my purchase, my mattress starting sinking in. I contacted the salesperson, and she gave me a number to call. After I called, I was told that I would receive a replacement, well, it has been at least 3-4 months later, and I have not received my replacement. I even gave the salesperson my ticket number in order to receive my replacement, but as of today, I have not received, and have had many painful nights of sleep!!! I was told that if I purchased a mattress cover, and something went wrong, it would not be a problem to replace, well, it has been! I did give them 5 stars when I first purchased, but as of now, im lowering my rating because they have not fallen through on their side of the deal. I even went into the store to question when I would receive my replacement and I was told that I would be given a date on when to come in, but I still have not received a date.

As a college student, I was a little hesitant about the process of buying furniture independently, however Iliana was very helpful! At no point was I ever pressured into buying anything. In fact, I was encouraged to test out all of the furniture and take some time to think about what I wanted. She went above and beyond to answer every question I had and worked hard to make sure I got the best deal. I felt very comfortable and left feeling relieved and excited! I definitely recommend going to Ashley to buy furniture!

I Mark H went to Ashley in Oxford MS and met the MOST WONDERFUL SALESWOMAN on Friday 1/6/2023. ILIANA helped me OUT SOOO MUCH and guided me thru the process with the couch I was looking for. SHE IS AWESOME AND DESERVES A RAISE! GO ILIANA GO! GREAT DEALS AT ASHLEYS IN OXFORD MS

We visited the new store in Oxford MS looking for LR furniture. Jacob Goolsby was our Home Furnishing Specialist. Jacob is very knowledgeable, efficient and has a great personality! The five stars are mostly for Jacob, but our whole experience was excellent. The store is clean, bright and well laid out. They had what we were looking for and delivery will be in two days, not weeks or months! Everyone there was very friendly and helpful but when you visit them ask for Jacob!