Ashley Store Southaven, MS

Cedric was very helpful and knowledgeable of the products. Thank you!

Wonderful experience, all staff members were extremely friendly, very helpful, went above and beyond the call of duty !!! BIG shout out to Chris and Xavier, thanks guys, I really appreciate the way you made us feel, right at home!!!!!

She was very nice and helpful. An asset to your company for sure.

Teya Chudha made my day by helping me!!!! Was so sweet, helpful & understanding! She needs a raise!!!

Eliza was so good. I liked that the associations store didn’t approach me as soon as I entered. Sometimes that can be a bit overwhelming.

Sales staff was very helpful.

Had a great knowledge sale lady she did a great job I would recommend her I will give her a five

I had a good experience. The employee was so nice n kind, very professional n knowledgeable. She spent a lot of time with us explaining how every thing work with the contracts n delivery details. She was so patient with us.

Ashley Home store in Southaven is the best store in the world. I was greeted with a smile when I first entered the door until I left the store. Johanna seems like family now. She was my customer service representative. Johanna was patient kind and knowledgeable about the furniture and an excellent young woman overall. Martin the general manager was patient friendly kind and knowledgeable as well about the furniture and his products in the store. They stayed late with my daughter and me to make sure our experience was Awesome I love you 😘❤️💕 all and I would recommend you go see them. They get 10 stars 🌟 10/10!!!

Great job!

My experience was great the lady's who waiton on me was wondering ful

From the moment We walked in the door until we left We were treated like royalty. The sales person was very informative about trends , styles and current colors ! I would recommend this business to all my friends family and peoples I meet. She even came up with another Idea of how we closed the deal !

The customer service was great.

Awesome 👌

So far , so good! Lawanda worked her charm!

Everyone was really nice and helped with my selection of a bed

A great experience with Shaun Davis, and patient to the end. Making choices made easy. I would recommend him as your sales specialist.

Warranty issue.

The process was simple and our salesman Chris was very helpful in the financing process.

I was just looking at furniture had no plans to purchase at the moment. I wanted to go to a couple of stored. Xavier is a great salesperson. He was very patient and understanding. His attitude said you are going to buy here today. He was very knowledgeable about the product. Thank you for the great experience.

My experience was perfect, awesome customer service,I have no complaints

Lawanda helped me on the purchase of my new sofa and love seat. She understood what I was looking for and was very knowledgable of the showroom floor. Ashely had exactly what I was looking for. My delivery is set for 2 weeks. Am looking forward to my new furniture.

Ashley's associate was very professional, knowledgeable and attentive. I will gladly return to shop.

Great job!! I enjoyed working with Stan!! He was patient and very knowledgeable. I gotta a great deal!

Very good customer service !!!!!

My sales lady Beth was just awesome. She truly helped me find what I wanted and in my budget. Could not have asked for a better person to help me today.

Very professional people and friendly service.

A few years ago we bought recliners from these people and up paid for extended warranty. We was told after so long if we didn’t use the extended warranty we could get our money back on the money we up paid for the warranty. We went back after that time period and was informed that we could get store credit! We was NEVER told that EVER! So here we are a few years later and I’m ready to purchase new furniture for my new home and my people that’s buying my house are looking for a complete house full of furniture. Well guess who’s not getting this sale this week 💸Sorry Ashley, I told y’all when I left that day you’d regret that one day. So long!

It was a great experience working with Chris. He was very helpful. I will definitely make more purchases in the future.

Excellent customer service 👏 Very much appreciated 👏

We had a good experience with our purchase. Chris the salesperson was very helpful, knowledgeable and patient with us. He really deserves a raise.

Great Customer Service... very kind...spent time answering my questions and giving details.

Teya was great in my furniture buying.

Ms. Lewanda was excellent! We really enjoyed the services she provided. Certainly buying more furniture in the near future!

Very friendly and hepful. Will keep doing business with them

Friendly salesman. Furniture is top tier.

Great people and great staff, they are friendly and easy to talk to.

Good service. Satisfaction purchase.

Great customer service! Christopher Allen helped with making the best selection for our home easy.

I has a great experience. I went to Ashley looking for a chair. Eliza asked what type of chair. When I explained to her about my back issues she took me to the mattress section. She was very informative about the mattress and explained why it was a better choice for my back. Eliza and her manager was very friendly. I was very satisfied when I left.

The sales person was very helpful and polite she was also knowledgeable about everything she really helped me a lot Thanks again Allison

Allison was an excellent salesperson and assist us with everything

As far as my salesman, good man and worked with me with professionalism. As far as the guys at warehouse, they need instructions on how to treat customers with a little more respect. I'm 70 and I had to help load while the other gentleman watched

Shaun Davis made all the difference. He was very kind, attentive to detail, knowledgeable, and extremely patient. He was one of the best sales associates that I have encountered. Thank you Shaun.

Tia was amazing and she listened to our likes and and idea of what we wanted and helped us land a couch and an end table. And. She asked if had any future needs and I mentioned mattresses and we ended up financing some mattresses.

I had a wonderful experience ! The sales guy was really nice and helpful.

I recently purchased a sectional and recliner from Ashley Furniture. I had already seen the Furniture previously and knew what I wanted. I contacted the store where I spoke with Allison about my purchase. She worked with me over the phone and also via text and email to ensure I had an easy process. The payment system we had some issues with but was resolved quickly and efficiently. I did make sure that what I was ordering was in stock at the warehouse before as we needed something immediately. We did pick up our order the next day in Memphis and that went well too. I would recommend using Ashley if they have the product in stock. Once we bought a bed and it took two months to recieve all the pieces. Overall I am happy with my experience.

Very clean ,customer service was fantasic

I was supposed to receive $25.00 for the coupon in the mail for my purchase of my dining room set.

Very clean and organized. Shaun Davis was very helpful and polite. Very knowledgeable. Had patiences with us deciding what we wanted. Will definitely come back for future purchases..

Great experience. Friendly staff.

Great customer service!! Thank you again to the young lady that made it possible. Definitely would recommend Ashleys to relatives and friends. 👍👍

Chris was great! Thanks

Excellent assistance from Al

Beth and MJ are the best. Very accommodating, knowledgeable about the product, and professional.

Al was a pleasure to work with and I'm very happy with the service and price. Sort of disappointed with the delivery charge though so I avoided it and decided to pick it up myself.

Awesome experience! Chris in Mattress Department was very attentive and knowledgeable about all off the mattresses! We are happy with our purchase!

Eliza was so patient with me with was much appreciated. She was very knowledgeable about all items that I inquired about. Can’t wait to get my new sofa and chair and I will be back. Thanks again.

Stan is always great to work with

It was very nice. Fast, efficient and friendly. Couldn't ask for nicer people to deal with.

Eliza was pure joy!!!

Xavier was great!

Lewandowski was wonderful. She spent a lot of time with me, never acted like I was wasting her ti.e, and helped me find what I wanted. Was never pushy.

Allison Oakley was an amazing salesperson.

Great job! Even with being indecisive, very patient and I feel like I just had an adult Christmas!!

My experience was very good the salesman was very helpful and courteous over all everything was good I will be back

I was led to believe delivery was free of charge. Obviously false..later explained it’s part of financing so that’s clear… I’m uneasy about what other unexpected expenses I’m in store for. I was just trying to get my 10 yr old a new bedroom because she has done so well in school and being a great big sister. She deserves it. I’m a big fan of Ashley.. I have bought multiple items over the years:

Chris Allen provided exceptional, professional service!

Very pleasant and have great associates I'll be back again

Chris was extremely helpful and patient. Thank you for indulging in my indecisiveness.

Stan was very professional & nice..also humorous!

Sales rep was knowledgeable, patient and help me find exactly what I wanted.

Very helpful and patient with our making decision on our purchase

Delivery guys great but my recliner was the wrong color. So we have to wait on recliner delivery.

Ms. Eliza was amazing. My mother wanted a new bedroom set and mattress and she got exactly what she wanted. Also, Ms. Eliza is VERY knowledgeable of their products. We didn’t know all the health benefits that came with using an adjustable base. Thank you, again!

Excellent salesperson (LaWanda). Went above and beyond to meet my needs and accommodate my schedule for delivery. Will definitely come back for furniture for my den. Oh and great accessories too.

They were amazing

Them men were very polite and did there job great. I thank them so much.

Great service and help

My wife & I originally went in to purchase a mattress & foundation yet leaving the store she spotted a couch, love seat & rocker recliner, all electric reclining with USB charging ports. The purchases were made, though a bit pricey, but the thing you have to watch for is Ashley adding promotional fees near $100, so watch out for this, and if you schedule a delivery they don't tell you there's a charge for that, which costs me $300. Buyer Beware!

Sean was awesome to deal with

My little salesman was one of the best young ladies that I have met she knew her furniture and she made sure I was comfortable with what I brought

Easiest and most convenient furniture purchase I’ve ever made… Will definitely be buying from there again

Fast and easy! Love my new couch. Unfortunately one of my recliners doesn’t work and had to call customer service. Rep said it’s an easy fix tho!

Salesperson was a little pushy followed us around store. Told them several times that I was looking for a chair that fit my butt and would find him when I did. No luck in finding correct chair on to next store.

Great great customer satisfaction. Mrs Eliza Jones was wonderful. She made everything go so smoothly and she was extremely patient with me and my husband.

My sales representative Nikki is always superb, her knowledge and customer care is excellent!!!

Good people

Great furniture, great prices

Helpful ,knowledgeable, was shown what I wanted to see around prices I choose

Excellent product: just what we were looking for! As well as excellent product knowledge and sales service!! Thanks to Chris and Jermaine.

(Translated by Google) Thank you very much for everything, you are very kind people, thank you. (Original) Muchas gracias por todo son unas personas muy amables gracias

The staff was extremely nice and informative. They were able to meet my needs and answer all my questions

Shaun was excellent. Incredibly patient and helpful. Thank you!!!

Great experience. Allison Oakley took good care of me.

The sales people on the floor were great. Al was patient and very clear with me as I made my choices during this two day process that I turn this sale into. Thanks, I can’t wait for my delivery date for my mattress.

Looking for furniture? Get to Ashley's, Southaven location and ask for Alison. Her patients were so on point;She shared a. List of available pieces of Funiture concerning me and my family , for comfort and entertainment. Psalms 91 describes Alison, An. Angel, who will pick you up in her hands so that you will not strike your foot against the stone. Alison carried the pilloes from the sofa of our choice to match other pieces of our choices. We left with 11 pieces to be delivered and a testimony of a life time. Smiling from ear to ear! Thank you Ashley Funiture for Alison and all of your Beautiful choices., I'm excited to join this Family who cares! Until me meet again!

Chris Allen was very respectful, patient, and knowledgeable about the entire experience. I will come back and ask for Chris as well.

Very courteous and knowledgeable about the different mattresses

Xavier is an excellent salesman.

What a treat! I had a wonderful shopping experience today. I had one of the most diligent and patient sales reps you could possibly meet. She listened and actively participated in the process. I told her that I wanted to purchase a new mattress. She showed me multiple options and actually sat there as I tested each one that she suggested. She even helped me to get my purchase financed. I strongly recommend this location and that wonderful associate (Mikki Honore).

Store manager was very friendly and greeting customers as they came in pans checked on me later as well. The sales associate was very friendly and knowledgeable. Only reason for 4 stars is the delivery charge was $200 and I only live about a mile away

Great customer experience! Eliza was superb at guiding me through the process.

If you are looking for furniture near the south haven area in Memphis Tn or Mississippi please stop by Ashely’s furniture they makes you feel like family really excellent service 🥰🥳

Mrs Eliza always does a great job and takes great care of her customers.

I had a lovely experience the staff was very knowledgeable about their products!

Great experience with Al. Did a fantastic job as a sales associate.

Salesperson was very friendly, professional and greeted us as soon as we walked in! Actually, the entire staff - manager and other staff members asked if we found what we needed. I’m so impressed with this store in Southaven, MS off Airways that I’ll definitely be back for all my needs. Also, will recommend to friends and family!

Excellent salesperson

Bad service

Associates were very courteous and helpful.

Al was the best, he really knew his stuff and was super helpful in general. Will definitely be back to see him!!

From the moment I entered the premises the staff made me feel like a valued customer. Professional, courteous, and honest team. Jermaine (Manager) and Eliza (Sales Associate) exceeded my expetations and displayed superb customer service and earned my business. They now have a customer for Life. 5 star organization. Highly recommended!

Ms. Eliza has always been an exceptional employee and this is what keeps me coming back. Her customer service skills are too be recognized for her continued service to this company!!!! Been shopping here since 2010 and constant excellent furniture

Stan the sales potion was amazing

Chris was very helpful and knowledgeable when it came to my daughter picking out a dresser.

Everything was great. Chris, my salesman was great. Chautauqua was excellent and very knowledgeable.

Very nice people

Mikki was absolutely fantastic and had a great experience buying a whole new bedroom set as well as a new mattress and adjustable base. Would recommend anyone to Ashley furniture!

Eliza was so awesome in helping us find exactly what we needed to complete the look for our home!!!!

Teya the manager is amazing and actually cares about making sure the customer gets the best experience rather buying or shopping around . Her passion for what she does alway shows and makes you want to purchase something if not ALL lol!! Teya from Ashley in Southaven she is the BEST!

My experience at Ashley Furniture Store in Southaven, MS was excellent. Thank you to our sales rep. Chris. He was wonderful. He took the time to help us with our shopping needs. He was very helpful and patient with us. We made a single purchase today and will make our final decision on the furniture we have in mind very soon. We just need to confirm a few things before returning to the store. I look forward to returning real soon. Again, thank you Chris & I will be seeing you soon.

We had a great experience, friendly and professional. Gave great ideas for our purchase we made after hours. So very patient as well

I had a pleasant experience at Ashley furniture! My sales person was Ms.Liza she did a great job of showing me things that I needed. I also went in with a budget and she helped me stay within it!! The only thing I didn’t like was I had to pay for 2 separate deliveries which was about 300$ I didn’t feel that was fair but whatever! Overall it was a good experience!!

Great experience with Chris. He was knowledgeable and helped me pick out the perfect furniture.

Lawnda is an excellent associate. She was very helpful and knowledgeable. The experience was great.

Chris Allen took great care of us and Marcus was an excellent delivery person.

Stan was awesome and went over everything about our new furniture. Great experience.

Greeted as soon as I walked in . Helped by Tia and she was very helpful and answered all my questions without hesitation. Great shopping experience. Will definitely be back to purchase additional pieces.

AWESOME EXPERIENCE!!!! My salesman Shaun Davis was the best!!!!

Was really nice

My experience @ Ashley furniture store in Southaven, Mississippi was great. I was able to purchase the perfect recliner chair for my dad, before returning to Texas. Christopher Allen hospitality and customer service was superb.

Great experience with a knowledgeable sales associate. Got a great gift for a special young lady.

Great

We had the BEST experience at Ashley Furniture. This was our first time buying from them and the employees help and assistance and patience as we searched for the perfect couch was fantastic! We worked with (I will misspell it sorry) Chataque and Aliza?? I am not sure how to spell their names but they were the absolute best at helping my husband and I. We ended up getting approved to get a couch, loveseat and a chair and couldn’t be happier. We had laughs and just chilled while everything was getting ready and it was the best experience ever! We will definitely continue I shop with Ashley for our home.

Really enjoyed my visit to Ashley's. They had the type of bed i was looking for and at a good price.

I purchased several items at the Southaven location. Allison was the salesperson that I worked with. She was excellent. Her knowledge of the furniture and promotions was very valuable. She was also very polite and courteous. Also, the quality of my furniture purchases was also excellent.

My experience was very nice. The salesman Albert was very helpful.

Greeted by a very friendly salesman. He explained the difference in the mattresses to us and spent a lot of time helping my husband pick out a new recliner. I believe his name is Stan. Very happy with our experience.

Shaun Davis was very helpful & probably best experience I've had with a salesman

The salesman Christopher Allen was great. He knew what he was talking about. He added no pressure, was courteous and professional.

I had a very good experience here. I wish the deals were better, but the furniture is beautiful.

AL was an amazing sales specialist. He had my best interest at heart. Thank you

We had a little pricing issue with online and store but they absolutely made it right! BUT you should not have to compete with online pricing within the same company. It was a $300 difference. That’s huge. But I left happy🩵

Sales person was great. Store warm and friendly. Seriously OVER charged for delivery. Delivery charge was never mentioned. That was disappointing.

Wonderful, stress-free experience at Ashley Furniture Homestore in Southaven. We were met by our wonderful saleswoman, Allison. She never once made us feel pressured but rather, truly wanted to help us find the best fit for our family’s needs. The purchase process was simple and we look forward to enjoying the furniture for years to come.

Great service and knowledgeable sales people!

Customer service here is always great! The sales personnel always do everything they can to make sure you leave with what you came in for.

Great information provided. Good pricing and payment options provided. Great experience.

Nice selection of beds to choose from and our sales person person Allison helped us find just what we were looking for

I Love the furniture purchase; and more importantly was the experience that was great with the staff of employees. The experience would be excellent if anyone had told me up front that it could take almost 4 months to get the furniture, and not have AI call with setting appointments every other week. When the product is not available. Overall a great job interacting with the staff...

Very friendly and easy process

Tia wa nothing short of amazing. She exited professional courtesy while assisting me with my selection. She went above and beyond with helping me select a unique piece to fit my personal taste and style. Thank you so much for a great experience!

Always efficient, good quality and affordable. Financing is easy. Would recommend to anyone

Allison was wonderful!

Ashley in Southaven is great! Lawanda listened to what we wanted and showed us exactly what we needed for my family. We appreciate the great customer service!

Staff is wonderful

I was able to take my time in looking around and using your on line selection to also choose from.

If you go in, Illiana is the person to get to help you. She has the patience of a saint and I don't say that lightly. She's the absolute best I've ever encountered

The salesman we dealt with was very helpful and patient. He asked us what we were looking for and showed us what was available. Then he gave us some time to just walk around without hassling us. Very pleasant experience. We wound up getting 2 couches and they are very comfortable. Highly recommend.

I really appreciate you all for helping me with the estimate and I will definitely be returning and continuing to share my experience with family and friends thanks again for your help

No pressure! I went in to buy a new recliner and knew exactly how much I had to spend. Found the chair I saw on line and it was on sale , the salesman added it up with delivery and taxes , it came with in $40 of my budget. In and out of the store in less than an hour. Best experience I have ever had with buying furniture. Thanks

Great customer service help from Mimi

Everything went great I found what I was looking for Al and Jermaine gave me great customer service I really appreciate them both.

Outstanding customer service!

Sales person Al was very helpful and patient with our purchase me and my wife recommend him when you make your next purchase for furniture and got us a great deal thanks Al we will be back he will not let you down thanks again

Chris greeted us as we walked in. I told him what I was looking for and he found it real fast

Al was great. Very nice shopping experience! Great prices as well.

Always a pleasure. My entire home is furnished with Ashley!!!! No other compares. Great customer service at Southaven store. I have never went anywhere else.

Lawanda was great to work with as we were trying to decide on styles and colors.

We had a wonderful sales clerk. Lashonda was a perfect fit and understood what we were trying to accomplish with are living room. Her knowledge of fabrics and design was impeccable. Dr X’s expertise in mattresses was so helpful we didn’t go to Macy’s year end sale. I just liked the feel of being helped instead of being pressured. Everyone should have that kind of buying experience.

Shaun was very knowledgeable! He knew what we were looking for and he walked us through the store and allowed us to take our time and pick out exactly what we wanted !! Awesome !!

We found exactly what we were looking for! Fast and convenient service 👍🏿

The selections are great. Every taste in furniture was available. The sales rep took care of me, listening and being patient with my questions and decisions. He was very attentive to my tastes and never pressured the sale. It was very appreciated. I went for only a bed, but left with a set. I'll be back.

Lawanda was wonderful to work with, very pleasant and helpful

I had a good experience. Staff was very friendly and knowledgeable.

The sales agent was very helpful, knowledgeable, and financially considerate. The process for buying was very easy. Thank you for your patience and professionalism

I enjoyed my experience on yesterday with my salesperson, Iliana. She was very patient with my indecisiveness and made the process easy once she understood my vision. She was very professional.

Awesome experience our sales person Shaun Davis is a great guy and did an outstanding job.

Staff was friendly, knowledgeable, and professional. Selection was more than adequate and purchase was simple and easy.

Today is December 19, 2024 and my experience at Ashley in Southaven, MS was wonderful. I was greeted politely near the door by Shaun Davis. Shaun made me feel welcomed and at home. He assisted me with what I was looking for with knowledge and understanding. I would definitely buy from this store again. Thank you Shaun for being so kind!!

Great experience and selection!

Terrible experience. The sale person was friendly at first until we removed the protection plan she added to our purchase without asking us. Her attitude just turned 180 degrees, mad and rude. We canceled the order when we found out she added extra $50 to the price when we came home. Cancellation is a nightmare too. Took about 4 hours to get the order canceled. Roomtogo is a better store.

I absolutely had a great shopping experience at Ashley’s furniture store! Very friendly environment and customer support was phenomenal! I will definitely make Ashley’s furniture store my go to places for all my furniture needs! It was my first visit but won’t be my last!

Xavier Thames was great, very professional and very nice. I would recommend him to anyone. Xavier great job.💙💙

Stan, super knowledgeable and straight to the point. I knew what I wanted and gave him the info. In and out in no time. Also, pickup at the warehouse was no hassle. Super nice people all the way around

Allison Oakley went above and beyond to ensure we had the best experience. She allowed us to find the purchase couch, and within 30 minutes, we were approved for financing, finalized, and out of the store with a pick-up date set.

Pleasant experience! Shaun Davis was professional and easy to work with! Thanks Will come back again!!

Allison did an amazing job at helping us find a new couch for our home. Highly recommend using her help when shopping at Ashley!

Beth and Yvette were exceptional in their customer service. Met our expectations and no pressure sales. Will do more business with them.

Absolutely wonderful service with Xavier. Respectful of my time, knowledgeable and great customer service!

The salesperson and the manager were very friendly. Update: I figured out that they were so friendly because they were lying to me. Filled a BBB complaint and they didn’t care. It is filed with the over 2000 BBB complaints. Buyer be ware!

The furniture is both beautiful and of excellent quality. Patel at the Southaven store greeted us warmly as soon as we walked in and was incredibly helpful in guiding us to the perfect pieces. Great experience and positive vibes—thank you, Patel!

Mr. Stan, the salesman was very accommodating and kind. Great service!!

We went shopping for a bedroom suit and the experience started off OK, until we went to buy a mattress. That's when it went south by trying to sale me a 17,000 $ mattress and adjustable frame after finding out that my credit was great We were taken to the most expensive mattresses when I said oh no thats way to much I was asked how much do I want to spend on a mattress I was scoffed at. I was told that I couldn't get a good mattress for $500 to 1,000 $ this definitely made my experience not great along with the constant up salling made it feel more like dealing with a car dealer and we left feeling not so good about our almost 4,000 $ purchase .The only solace was the four year Interest free financing . Definitely going to shop around more in the future

I went in for a king bed paying for it with cash only to find out the bed will not arrive until 2 months from now. That is unacceptable.

First time shoppet/buyer. Looking for 4 barstools needed right away for family coming in for the holidays - needing extra seating for meal time. In store experience was good. I selected to pick up the following day and paid to have them assembled. I didn't make it to the warehouse to pick them up the following day because it was after 4:00. But I called the next morning @ 8:35 to let the warehouse know I was on the way to pick up my assembled stools. I arrived at the warehouse at 9:20am, 3 other cars in line before me. All had their deliveries made, still in boxes, so none had to be assembled. They all left. I was the only customer waiting. Then another customer pulls up, they wait a while, then their furniture comes out- sofa and chair- no need to assemble- and then they leave. Again, I'm the only customer waiting. 11:10 someone comes out to say they're bringing my stools out after they wrap them in plastic. I say ok. When the first 2 come out, placed them in the back of my SUV, I noticed the legs on one of them are scratches and chips of wood missing. The man tells me he can get the furniture tech to come look at it to see if it can be fixed. He says he can. It's now 11:20. I asked if he could do it right away and he said it'd take about 15-20 mins. I said that's fine, I've been here for 2 hours now, I can wait a few more mins. It was about 20 mins. On my way home, I called the store manager to complain about my 2 hr wait. The assistant Mgr took my call. She thought the assembly was only offered to delivery orders. But she said she'd check with the regular manager and find out and report back to me. Assistant Mgr was apologetic and offered me a10% discount on my next order, which is nice, but it won't be any time soon and doesn't help now that I lost 2 hours of my time sitting in my car when I had grocery shopping to do for company coming in that same day. And the main thing is- if the assembly is only offered on delivery orders, ALL the store employees NEED to know this! And I understand there have probably been times when furniture was assembled and then the customer never picks up or changes their mind on the furniture so it was a waste of time and now you have to put it somewhere BUT when I called to say I was on my way that morning (especially since I missed picking it up the day before), you'd think they would have it already assembled when I got there an hour from my call or at least started on it?! And here's an idea, If the assembly is available for pickup orders and a customer never picks up OR changes their mind on that order, charge them another assembly fee. You could have them sign a place on their order form in the beginning about this extra fee for not picking up their assembled furniture. If that happens, you have their address, and credit card, slap that extra fee on them if they don't pick up their assembled furniture. Anything But making someone/anyone wait 2 hours!!!! Geez!

Great White Glove service, My second time receiving a delivery service from Ashley Furniture.

Christopher Allen at the Southaven Location was exceptional. Not only was he knowledgeable about the furniture and everything inside the store,he went above and beyond to make sure I made the right choice and I was sure and pleased with my decision. I really do appreciate you for all your help Chris!

Very good service

Allison was very patient with with us. She was detail in explaining the functions, durability and options of avalible financing.

No pressure Great sales associate Mikki

Prices might seem a little high-then you remember it's Ashly furniture and the quality is the very best in materials and construction. Then and only then, do realize it's worth much more then you paid. Don't settle for less than the best

My salesman Chris was very professional and met my needs to complete my discontinued bedroom set… I definitely will return to purchase another bedroom set soon

It was great and smooth and quick

Mikki Honore was our sales rep. She was very informative about the type of furniture that we were looking for in the longevity of it. We thank very much for her kindness and knowledge.🙏🏽❤️🙏🏽

Xavier was great working with, second time in store this time and he remembered us. We finally purchased some furniture for our new home!

Beth was great. Easy buying experience

My experience at Ashley’s Furniture in Southaven, MS was great!!! My salesperson MIKKI Honore was phenomenal, she went out of her way to see that the customer if possible was satisfied. The manager was friendly as well. Great experience altogether.

My shopping experience today was excellent! I was able to shop without pressure and the customer service was top notch. Special thanks to Teya who was patient and super sweet!

Xavier was vey patient and knowledgeable as per his job responsibilities. He Presented me with the latest discounts on my merchandise. and made getting approved expeditiously. I will ask for him the next time I’m in the store

Sales was very helpful, and the store has a large selection of both style and color

Xavier was a great salesman. I found just what I was looking for at a great price and free delivery!

I would like to personally thank the sales associate Stan for assisting me with my shopping experience.

The sale person Eliza was very friendly and helpful. She knew the products and pricing.

My experience was great. Allison was amazing with assisting with our needs and getting us exactly what we were looking for.

The salesman Chris was very professional and friendly taking the time to explain everything about the furniture. He also made sure I knew what to expect during delivery. Thanks for a great experience of customer service Chris. That is one element that is hard to find these days. I will be back to see you soon to get that mattress we talked about.

Salespeople are so helpful and courteous! Christopher Allen was our salesperson today! He was professional, helpful, and not at all pushy! It’s people like Christopher that will keep us coming back!

Xavier is knowledgeable and has excellent customer service!

The best shopping experience

Eliza provided excellent service. She made sure the pricing was what was advertised online. The bed set I purchased is good quality at a great price.

My family & I visited Ashley Furniture Southaven this past Friday unsure if we would be able to get the furniture we wanted. Mr. Travis Campbell was very knowledgeable and friendly. He made the shopping experience a breeze! 10/10 highly recommend, if you’re every needing help at this location ask for Mr. Campbell. (:

Very pleased with my purchase and their customer service , Thank you guys for your support!

Very helpful and courteous staff. Will definitely be a returning customer

Very good service

Mikki was our saleswoman and she was very patient with me changing my mind several times.

Xavier Thames is the young man that helped me he was great from the time I walked in the door until I left the store, excellent service!!

Amazing experience with Ashley

Everyone at the store was polite, professional and knowledgeable. Very pleasant experience. Will return again.

Wonderful experience

Al my sales rep was great to work with! Cant wait to receive my order!

I was very happy with my experience with Ashley Furniture. They were very knowledgable about the furniture we were interested in buying. All of our questions were answered completely and we are very happy with our experience.

Excellence Customer Service! Al made my shopping experience incredible.

Xavier T is the best

We walked in at 8:30pm when they close at 9:00pm & were still treated as a valued repeat customer.

Allison Oakley greeted me upon entering the store. She was able to take me to exactly what I needed. She checked availability at the DC and scheduled me for pick up at my earliest convenience. We have always had pleasant and helpful encounters at this store, but I couldn't imagine anyone making it easier for me. A++ in service and streamline convenience. Thanks again Allison!

Great customer service, love the experience

I ordered a bookcase and was told that it would be delivered and put together. The guys that delivered it said they did have the brackets to put the shelves on. They said they would put in an order for the brackets and someone would come out to put the shelves in. This was 9/4/24. No one called so I called back on the 6th. The lady I spoke with said she had no records showing I needed the brackets. She said she would check with the wear house but in the meantime she would put in an order for the brackets. I called back on today, 9/11 and was told that the order was placed on the 9th. 3 days later and that the brackets would not come until next week. I talked to Maria on the corporate office and another person before her and was told that no one would be putting the shelves on, that would have to do it myself. Now I was told that someone would come out and put them on by the person who sold me the furniture, the guys who delivered the furniture and the person who ordered the brackets. When I told Maria this, she said she was sorry but I was misinformed by three people and that Ashley had a no return policy when I told her they needed to come back and get the bookcase being I couldn’t use it. She did take 100 dollars off my bill for my inconvenience which I don’t feel is enough. I have all of the things that need to go on the shelves laying on my dining room table. This is unacceptable. I will be having guests this weekend and now I have to have a half finished book case. I am so disappointed. But of course there’s nothing I can do!!!!!

Very pleasant experience. Staff was very friendly and helpful. Purchased an entire living room suite. I will definitely use Ashley’s again for any other furniture needs.

Al insured that I had a great experience, very helpful and informative of the product being sold.

(Translated by Google) I had a bad experience with the salesperson Beth (Original) Tuve una mala experiencia con la vendedora beth

Salesman was very knowledgeable and enjoyed the buying experience.

Great service

Sales were great! Salesman AL was superb. He wasn’t pushy but very informative and even went above and beyond to make sure the order was correct when I decided to change up the direction of the pieces I had initially ordered. Would highly recommend this store.

Everything was Great!!!

Excellent service!!!!!! The sales team is absolutely awesome. My family and I were greeted with a smile, kindness and dedicated attention to details.

The Ashely sale lady was very kind and the hold team. was very professional, professional and knowledgeable and I really do appreciate the kindness. They made sure that they showed us and everything. They answered all of our questions that actually team in Southhaven is great.

Ms Eliza was so kind and informative. She made it easy to find the perfect mattress. It was a great experience.

Xavier was exceptionally helpful and knowledgeable. Happy with my purchase

It was a great experience, the staff was very knowledgeable, polite and patient

Beth Hawkins was so helpful and took her time to show and answer questions, also working within my budget, ( alway more than expected) but feel Like a got a great deal. Now just waiting for them to deliver my new mattress

Great service, great deals !

Loved my girl Beth! She was awesome. She helped me so much.

Excellent service with smile and best product knowledge X is best sales person I recommend to my all friends and family

Beth is a awesome salesperson, would highly recommend her.

Order arrived but was missing one of the items. Guy said it was on back order...although when I ordered and paid for it, it was in stock. Now I have no information as to when it will be deliverd. The delivery guy was to desired. He went in out bedroom and closed the door to have a personal call with his girlfriend/wife. He literally huffed when he had to put the temporary bedframe together. He gave us no paperwork or information as to when my bedroom chest would be delivered. The way he told me that the chest was on back order was off and made me feel 'weird.' Overall poor attitude.

Had an awesome experience at the Ashley store.

The sales was so polite and very helpful when it came to my needs

Recently had a terrible experience at this store. A woman named Taya Chuda waited on me. After traveling to the store in addition to several phone calls a purchase & a price was agreed on. I asked to get the price info emailed to me since she was unable to supply me with that at the store. Red flag! Fair enough I was ready to spend my money. Upon receiving the email there was no correct agreed on price information. I emailed her back & asked for the price information. Following this debaucle I called the store & left two messages with other store personnel. I did not receive any call backs at any time. From anyone. Perhaps Ashley furniture doesn't need my business? I will never set foot in that store again. And I will also share this.

UPDATE: It is now 11/12 and l have yet to see the $400 plus dollars credit on my credit card statement. I’ve been VERY patient and keep getting the run around. I see the “owner” or whomever only responds to positive post. I will make one more call tomorrow to figure this mess out. After that, l will get my lawyer involved. Started off as an amazing experience of course because they were trying to make some money 🙄🙄. Unfortunately, I’ve been trying to have an ottoman delivered since 7/27. They have been to my house 4 times. I’m not sure who’s doing quality control, but they obviously don’t do a good job. I called after the third delivery attempt and y’all assured me the fourth time would be successful. That was a lie. The ottoman was still dirty. Of course l called the store and text and guess what NOTHING. No one has called after the 4th attempt to deliver the ottoman. Take that ottoman off my bill NOW since no one can deliver clean products. I even told y’all that the couch is already squeaking. As much as y’all charge for furniture, nothing should be squeaky. I will NEVER buy anything from Ashley again and l mean it this time. Delivery dates 7/27 - ottoman ripped and dirty 8/2 - ottoman dirty 8/9 - ottoman dirty 8/20 - ottoman dirty UNACCEPTABLE and lot of my time wasted.

Quick and easy and got me exactly what I wanted within my price range!

Shawn Davis was the best. Love a sales rep with patience and laughter 😂😂

MJ and Al provided exceptional professional customer service! They are absolutely the best, hands down!!!

Purchased a new living room and Al handled it efficiently and professionally. Great experience

Eliza, Great🌺Lady!!! On top of All Our needs and wants! It was a Pleasure to be there! We meet several managers while looking and deciding what we want. They all were So Very Nice, Smiles and Above & Beyond for us!!! We had a✨Wonderful Blessed day hanging out with Especially Mrs. 🌹Eliza!!! God✨Bless you All!!! The McCammon’s!!!<><

Very friendly and helpful sales associates!

Excellent customer service and caring for the customer needs and can afford

Great experience today at Ashley Furniture with the assistance of Al Hargett

Teya was a great help and listened to what I wanted. A joy to do business with!

Excellent service. We went right in and was greeted by Xavier. He directed us to exactly what we needed.

Stan was great you don't need to change anything

😁

After visiting another furniture store and not finding what I was looking for, I was less hopeful when I came in the store at Ashley. Well… I found way more than I was looking for that day and thanks to Allison, I was able to knock several things off of my list. My experience with Allison was first class. She made the process smooth and was not pushy. MJ, her manager, checked on us several times and was very polite and helpful. I will shop there again and so should you.

I came in to purchase furniture. Workers were standing not far from the door, but It was about 3 to 5 minutes before anyone acknowledged me as a customer or offered to help me.

Bad experience with delivery

It was a great experience Shaun Davis walked us through the whole process and made it so easy we told him what we wanted he showed us options and made financing very easy definitely a great place with great customer service

Beyond helpful and willing to work with us and our needs!

Everyone was so nice and helpful!

Eliza was great she did an excellent job I left there a very satisfied customer. Thanks you very much.

My representative(Stan) was great and very helpful and funny I enjoyed my experience there today!

Beth was awesome!!! Super nice, patient and she actually listened to my wants and needs. Thank you Beth for everything.

Great!!!!

I went in to purchase a night stand and the saleswoman Allison ordered the incorrect color. I immediately notified her of the mistake and she told me her manager had to approve the return ticket. After a couple days of no communication I called and spoke with a male manager. He stated that he would start the ticket and Allison would get back with me. That never happened and after a day I called and spoke with a female manager and she told me she saw the notes but no ticket. She told me she put the ticket in and she’d give me a call when the warehouse approves it. ( have the text thread which also shows the conversation). After a few days still nothing and she stopped responding. I called the 1800 number and they stated I had to deal with the store I purchased from. Finally I went to the warehouse and the receptionist explained what I needed to do. I went to Winchester they gave me a return credit and I was able to go to the warehouse and pick up my nightstand. If the Southaven store would have used communication skills my problem would have been solved days ago. This store mission and vision cannot at all be able communication and quality service because I receive neither one and nothing was done about it. Thank you Winchester store for fixing a problem you did not create. I will never buy anything from the Southaven store again.

Would not recommend this particular store to anybody. Poor communication once you receive the item even if they got your order wrong on their end. The furniture itself is nice but there need to be a change in management.

Eliza was wonderful to work with. She made our shopping experience a very pleasant one!

We stopped in late and tired on a Sunday. We thought we'd already decided on a sofa and loveseat from another company, but wanted to comparison shop to be sure. We were warmly greeted by Teya, who listened attentively to what we wanted and helped us zero in on a few choices. She patiently answered our questions and let us test each piece a few times. She also ensured we got the earliest delivery possible. She also opened our eyes to the world of bed risers - technology is definitely trying to address needs for better health. We'll receive the furniture later this week, but Teya certainly made the shopping experience painless. Update: the furniture delivery crew was very professional, friendly, and efficient. They made sure to confirm the delivery, set everything up, and ensure we were happy with their service and merchandise.

Beth was very informative on all information on deliveries and products. Very professional young lady

Gotta thank X and MJ for helpin us with our coffee table purchase today. Y'all are awesome and we appreciate the heck out of ya!

Stan took great care of. Got us a great deal.

Salesman Shaun was very helpful and knowledgeable!

Mrs. Eliza was both knowledgeable and very helpful. She did not hover over you but was available when you needed information.

Awesome service! Reasonable pricing for quality furniture. Shout out to Beth! She was very sweet and helpful!

We went in to look at mattresses for my very bad back. Xavier greeted us at the door and helped us with his great knowledge of all the mattresses. He didn't rush us in our decisions and allowed us all the time we needed. Our experience was outstanding and much better than previous visits shopping for furniture 5 years ago.

Xavier was very helpful and knowledgeable. He got me what I wanted and the process was easy and quick. Excellent customer service!!

Shaun Davis provided great customer service!!!

Easy experience. Nice, friendly staff. And up front pricing and options.

It gives me great pleasure to express my immense gratitude to Ms.Tia for her personal touch and her professionalism and performance. Because of Tia, I will remain a satisfied and repeated customer of Ashley Furniture Store. And I feel confident that my family and friends and acquaintances would be more than delighted to shop at your place of business. Please convey my regards to Tia for her relentless and tireless efforts that she gives to satisfy her customers. Warm Regards, Michael T. Mckinzie, Sr.

The store is always nice and clean and the associates are always welcoming

Made a call and got everything I needed! Such a pleasant experience!

It was a delightful experience. I was under the impression that it would be a better sale going on but the prices were not very high. I loved the selections. I look forward to shopping there for future purchases.

Wonderful! Knowledgeable! Great experience! Stan is the man!!!!

Xavier was excellent!! We went in knowing what we wanted and he helped make it happen! Definitely recommend

Mikki was fantastic! She was super sweet and made our purchase stress free. We just moved to the area and needed some new furniture for our house and she gave us expert advice and great options that met our budget. I would highly recommend this store!

Very knowledgeable and helpful

He was very helpful, professional, and quick. He even helped me figure out a good setup for everything. He also helped me by giving me ideas to keep everything from sliding on my wood floors as well.

We had just a great experience with Mrs. Teya. She was very nice and knowledgeable!

Wonderful salesman, no pressure and very helpful!

I was assisted by Nikki today and Travis yesterday both treated me well and helped me choose the perfect couch for me and my son. Very courteous and very kind. Thank you both for the great experience

We walked into the store and were immediately greeted. We were shown the sofa we had already decided to look at before purchasing. We did purchase the sofa and were in and out in record time without wandering all ver the store. It was one of our best shopping experiences.

Paula was very friendly and helpful. She understood our needs. Would definitely do business here again.

Professional, knowledgeable , pleasant & attentive staff

Good selection

The manager and the specialist Sommer were very helpful. They attended to my needs expeditiously. I will definitely recommend this store for future reference.

Great people/business My history with Ashley is always great. My sales person was awesome and I got my delivery today, 2 days after purchase

Satisfied with good service.

Travis was a great help. Not pushy and willing to help when needed. Good selection of furniture at the store that was not available for viewing at other Ashley’s in the area.

Salesman was nice and explained the terms in detail.

This experience has been extremely aggravating and frustrating for me. I did everything possible to ensure this purchase process was correct due to the fact I live in GA and could not return to the store physically. I was double billed and have had to call and report and explain this issue at least 5 times to different Ashley employees to no avail over the past 2 weeks. Today, I cannot have the furniture picked up because Ashley systems do not show I've paid for the furniture but my credit card has been charged again for this purchase as of 6/4/24. Ashley billing representative spoke with the credit card representative to obtain the transaction codes and dates. I hate that my family won't receive the new and seriously needed furniture today. I was told Ashley doesn't have a process to expedite this issue and I have to just wait until they find out what is wrong on their side. As the customer, I'm not priority for Ashley and I've encountered all the issues, made all the phone calls to try to resolve the issue with the exception of 2 call made to me from the warehouse and from the store yesterday. Terrible resolution process and no urgency for the customer. Dorothy Thomas

Great Furniture! Great customer service!!

Customer service was outstanding

The sales team at Ashley furniture was very attentive to us as the customer and also to the trainee that was assisting us with our search for a new bed. They were ready with knowledge to answer any and all questions. It was an overall pleasant experience for our family.

The customer service was excellent. Thank you for helping me. KHill

Always excellent service Great discounts We love Stan and Paula

The helpfulness was to great. I Iove Ashley Store there service in the store or when you have purchase your furniture and have a problem they're great on that as well. Just give Ashley a chance and I promise you want go anywhere else and all my purchases from Ashley I still have, great Quality stuff and great people to help you

It was a wonderful and very pleasant experience. And Ms. Eliza Jones is patient and very dedicated to serving others.

Nikki was very helpful! I’m very satisfied with my experience at Ashley!!

(Translated by Google) Beautiful furniture (Original) Hermosos muebles

My shopping experience was very detailed and to the point. I was very satisfied with my purchase,he made sure I got what I came for. He was well knowledgeable about the product and I left as a very happy customer.

Iliana was a great help and fun to work with! This location had a lot of options to pick from and I found everything I was looking for.

My sales lady, Beth, helped me find exactly what I was looking for! She didn’t waste my time & was knowledgeable in all I wanted.. Thank u! God bless!

Excellent experience purchasing a sofa and love seat from Ashley Southaven. Xavier is an excellent salesman. He saved us on the delivery fee which was major.

My first experience in store and I was helped by a very experienced employee named Ms. Eliza Jones. She was very kind, patient, knowledgeable and made sure I got the very best that she could offer. The store was very elegant, clean and comfortable. Each employee I spoke to was very courteous. It was a great first time experience.

My experience was Ashley was very good.

Good shopping experience, Great Salesperson!

If I could rate it low I would it's stupid that my chair got delayed a whole week on delivery, was supposed to arrive Friday the 17th if not then the following Monday, now it's not arriving till the following week's Friday the 24th, that's stupid and I'm about to request my money tf is the point when I can go get something else and have it at my house same day, all this just because your company was the only one who had the seat I wanted, worst delivery service ever

We received our love seat and ottoman, still waiting on our sofa. But the delivery day was awesome. Typically you wait for 2-3 hours in a time frame for furniture to be delivered but the communication was amazing and when they said they were arriving, they arrived exactly at that time and were so kind and quick. Loving our new furniture. Can’t wait for our sofa!

It was great

My wife and I had a great experience today. Everyone was very knowledgeable, professional, friendly and helpful.

Thank you Ashley for always meeting my furniture needs. Beth was a great help in helping find the best furniture addition to my home! Great customer service!

Courteous and professional staff made my buying experience easy

Very pleasant experience and on top of every point of the sale. When we pointed out that the item was much cheaper online she automatically matched the price without a problem! Will definitely use Ashley again if needed.

Friendly and courteous sales person. He had patience and made sure I left satisfied

Excellent attention from the seller

The sales lady was extremely nice. She answered our questions and showed us furniture that we liked.

Iliana was great. So professional.

Great selection. Excellent service.

Great store and service.

Quick and efficient told staff what I wanted and they was great on showing me my style love experiences like that

Very friendly. Customer service was great.

Xavier was great to deal with and was very knowledgeable.

Beth Hawkins welcomed us. We told her what we were looking for. She showed us several options. We decided on one and she explained our payment options. She did the paperwork for us and now all we have to do is wait for our delivery.

Great service from salesperson and Manager. Keep up the excellent work!

Everyone was extremely nice, and helpful, and they didn't waste any time trying to show me other things, straight to what i came for. Extremely helpful with the buying and delivery process.

Haven't been to Ashley's in years but stopped in today and found the couch I had been wanting. Overall a very good experience.

After looking at many furniture stores we decided yo purchase a leather couch from Ashley’s in Southaven, Ms. The experience couldn’t have been better. Our salesperson helped us with getting discounts and delivery within the week.

Great customer service!!!

My sales representative made sure I got exactly what I wanted and made sure I was happy

The delivery men were awesome. We asked for the furniture to be one way and decided it didn’t work. They came back and changed it around for us!!!

Quick and easy!

Under renovation, but the staff was both friendly and polite

I had a very good experience with Ashley today. The gentleman who waited on me very helpful in finding something that would coordinate with my porter furniture. The porter table I wanted has been discontinued so he found me a substitute. Here’s hoping they match with my porter.

Excellent service. Friend staff and great deals.

It was okay

Terrible service and totally unorganized. My headboard leg broke in Dec. I went to the store to get a replacement part and of course was told by 3 different people (it’s not my job, it’s not my job, it’s not my job) I was given a phone number to txt pics of my bed. I txt the pics and was told the part was ordered. Even received a number . A month and a half went by and no part. I txt again and was asked to send pics of the serial number. I sent that and was told the part was on the way again. Now (almost April) I txt again asking for an update. I was told they can’t get my part anymore and we are sorry for the inconvenience. What a joke! You will get lots of smiles and lots of service when you go to buy your item. Just hope you don’t need anything after. It’s always someone else’s job or someone else’s fault.

My husband and I was looking for a new dinette set. After looking, I decided to look at some mattress. Mr. Stan sold us some mattress some years ago. Mr. Stan was awesome. Very knowledgeable and super friendly. We were very satisfied!

I would go back to Ashley's Furniture as well as recommend them to relatives, friends and neighbors.

Went in looking for a dining room set. Didn’t like the sale lady or her customer service👎🏾👎🏾👎🏾

I went in looking for a piece of furniture ( didn’t have what I wanted) & left with pillows! Sales associate was very helpful & knowledgeable about the products & let me try them out - guided me on my decision with no pressure. Would shop with Ashley again!

My husband and I had a great experience. We had shopped there before.

Now the gentlemen did outstanding because he went to the back warehouse and found me a picture. I loved the picture. Once I got home and hung the picture up I noticed this long split in my picture. So I go back to picture I took in my phone prior to buying it and noticed the split. So my point is he knew that split was there and should have advised me. I believe that was very wrong. I had to take the picture down because it’s very noticeable. So I’m still without a picture

Ashley Furniture has always been a go to for me and my husband and they did not disappoint this time either!! Happy with the new couch and mattress w purchased from Xavier and his team!! Will definitely be back in the future!

I was very pleased with the help and the decor that I purchased. I plan on going back soon. Thanks

Ashley's was a real experience for me and my family we really appreciate it doing business with them and the salesman were very very friendly with us thanks again I wish I had a new about Ashley before now what an experience thanks Ashley we enjoyed doing business with you

We went in looking for some nightstands, and left with 2 nightstands, a giant ottoman and 2 bookcases to be delivered. Everyone we walked past was very friendly, we even were able to go to the warehouse and pick up some of our order that day.

It was great customer service!

I purchased a recliner from the airways store only to find out that the item I purchased was out of stock at the warehouse. Three weeks later I was able to set up an appointment to pick up the recliner after work. Got to the warehouse at the allotted time only to find that the warehouse was closed. Finally able to take delivery of the recliner, got the recliner home and took it out of the box only to find that it was defective from the factory in Vietnam. Ashley sent a repair company called SAW to try and repair the BRAND NEW recliner on three different occasions with the recliner being no better than it was in the beginning. These people are AWFUL! AWFUL! AWFUL! Finally got a replacement six months after I took delivery of the recliner.

I WISH I COULD GIVE MORE STARS. MR. CAMPBELL HELPED ME IN WHAT WAS A LIMITED BUDGET. HE MADE SHOPPING FUN AND READY TO BUY MORE. I ALSO HAD A AWESOME TIME WITH THE SWEET LADY THAT HELPED ME FINANCE MY FURNITURE. THE DELIVERY WAS FAST AND THE CREW THAT PUT IT TOGETHER WAS AMAZING. I WILL BE BACK TO BUY MORE. THANK YOU ALL FOR YOUR KINDNESS AND REMEMBERING HOW IMPORTANT CUSTOMER SERVICE IS.

The salesman I had was very helpful both times I came into the store and today help me make a critical choice on the furniture that I chose. I will deal with him again. I cannot remember his name to save my life.

I am very pleased with the experience I had at the Ashley Store in Southaven, MS. Couldn’t have had better service both in the store and with the delivery today. Thank you.

Shaun was great. I appreciate all the help. He was knowledgeable and I did not feel rushed

Wow!!! Everyone was so nice and patient throughout my process of the Raelyn bed frame!! Tia assisted me over the phone this past week and when I got to the store to pay there was another employee (young man with glasses) that assisted with all the paperwork and reviewing it! Super fast, easy, and phenomenal with working around my hectic work schedule!!!! Thank you guys so much! Also, very beautiful other furniture pieces as well throughout show room! I’ll definitely be back!

Even though they were under remodeling..I was in and out about 30 minutes..I knew I was looking for...got a great price online for a full bedroom set, mattress and box spring..

Teya was amazing and helped us with all of our furniture needs. We definitely will be back in the future and will ask for her.

Went in to the Southaven store on Feb 26th. White guy passed us off to the the black guy. That's ok. I asked why. The answer was " He felt it was a better fit for us and the sale'" COOL!!! Placed the order. The sectional came first. It was ok but the chaise was on the wrong side. The table arrived 3 days later in a box. It was delivered to the wrong address even after we alerted them that the wrong address was on the paperwork and it as too big. Called the store. We were advised to call Guest Services. Have been trying for the last four days to get someone on the phone. The one day that we did get someone on the phone 1. we were told there was no refund on the table we didn't want and 2. we were put on hold to speak with a manager that never came on line after holding for 45 minutes. The guest service rep hug up. This is bad business and we will never buy anything from Ashley Furniture again while advising everyone we know to NEVER BUY anything. If there id no return, customers should be told. I guess then that would hurt sales. So why tell when it hurts Ashley's bottom line. We could have cancelled the order before delivery!!

DO NOT BUY THE PROTECTION PLAN! THEY WILL FIND ANY AND EVERY REASON TO DENY IT! ITS JUST AN UPSALE GIMMICK! The moment you call for a claim they will say its not covered!

I arrived to the location at near closing time, needing to purchase an inflatable mattress. Assistant store manager Thomas Galmore was very attentive, helpful, professional, and insightful. He went above and beyond even after closing time to ensure that. I received the items that I truly need for my new move. After such excellent service, I reached out to all my family members and instructed them to visit the Ashley furniture Southaven location to experience the high level of surface that I did.

Loved my experience, that's why I always come back to Ashley. The sales person was very knowledgeable.

Chiquita was very nice and helpful. She was patient and answered all of our questions. We were able to find the perfect recliner.

Sales person was very knowledgeable and guided us to the right product.

Martin Robinson (MJ) was great in helping us choose a Tempur Pedic mattress. He was professional and paid attention to our needs to help us decide what to purchase. Most helpful in every way and it was a pleasure doing business with him and Ashley Furniture Store in Southaven MS

My wife and I went to Ashley to look for a sectional. We found the one we loved and were excited to have it delivered that weekend. Unfortunately, once it delivered, we found that they brought two different colors and had to ask them to take it back. The delivery drivers left the pieces that were supposedly correct instead of taking everything back (later the store tried to hold us accountable for this when discussing returning all product). Our next thought was to obviously reach out to our sales rep that worked with us in store, who convinced us that he resolved the issue and that our next delivery would be correct, however, when it delivered, the color was still wrong. Meanwhile, we asked them about a tear in the fabric on one of the pieces that the drivers had left behind and were told we could not return it but they would ship us a fabric and a technician would come to install the fabric professionally. Not the best option in my opinion but that’s fine. Well Ashley sent pillow stuffing instead of fabric. Back to the sectional — upon talking with a manager, we get no clear answers. Looks like this is going to have to be a full return and looks like they’re going to make us fight for it.

I received my furniture with no damage but The delivery drivers caused severe damage to my driveway

Great buying experience. I worked with Thomas. He was wonderful.

NONE of the managers at the Southaven, MS location attempted to assist me. About 7-8 managers/employees sat at a table talking & simply stared at me when I walked in. None of them asked if I needed assistance. One lady named Ms. Eliza Jones came from the back to assist me. She was very pleasant & is the only reason they are getting ANY stars from me.

My sales person Teya and the manager Martin were awesome. Very knowledgeable. Made the sale a breeze. Thanks!!

Super nice and helpful. Very good experience.

The sales representative was kind and patient. I had extremely good service. He was very helpful also.

My experience at Ashley from shopping to the white glove delivery was excellent! I highly recommend them!

HORRIBLE EXPERIENCE!!!! This has by far been the biggest headache I’ve had while ordering/receiving furniture. At the time of my visit to Ashley everything seemed great and my salesperson Shun seemed like he had me situated. But at the time of delivery, the sectional I ordered came in different colors (after being told by shun that only one color existed). I call him and the online customer care, and they both said it’s fixed. I scheduled my new delivery date and what do you know, it’s WRONG again. Two different colors are being delivered, so I tell them to take it back. I call the store and they’re basically saying they’re fixing it but they said that last time and it was a lie. At this point it’s been a week and a half that I’ve not had a couch and no one of the team is concerned and it has become a blame game on both parts of the corporation, the store front and the online customer care service. I AM DISGUSTED by the service and if they accepted returns I would have taken this back a long time ago but of course they just want money without providing quality service.