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Ashley Store | Southaven, MS 38671
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Southaven, MS represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Southaven, Mississippi at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Airways Blvd, near Firestone. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Christopher Allen at the Southaven Location was exceptional. Not only was he knowledgeable about the furniture and everything inside the store,he went above and beyond to make sure I made the right choice and I was sure and pleased with my decision. I really do appreciate you for all your help Chris!
Very good service
Allison was very patient with with us. She was detail in explaining the functions, durability and options of avalible financing.
No pressure Great sales associate Mikki
Prices might seem a little high-then you remember it's Ashly furniture and the quality is the very best in materials and construction. Then and only then, do realize it's worth much more then you paid. Don't settle for less than the best
My salesman Chris was very professional and met my needs to complete my discontinued bedroom set… I definitely will return to purchase another bedroom set soon
It was great and smooth and quick
Mikki Honore was our sales rep. She was very informative about the type of furniture that we were looking for in the longevity of it. We thank very much for her kindness and knowledge.🙏🏽❤️🙏🏽
Xavier was great working with, second time in store this time and he remembered us. We finally purchased some furniture for our new home!
Beth was great. Easy buying experience
My experience at Ashley’s Furniture in Southaven, MS was great!!! My salesperson MIKKI Honore was phenomenal, she went out of her way to see that the customer if possible was satisfied. The manager was friendly as well. Great experience altogether.
Teya always has a smile on her face and is eager to help! I highly recommend Ashley and Teya.
My shopping experience today was excellent! I was able to shop without pressure and the customer service was top notch. Special thanks to Teya who was patient and super sweet!
Xavier was vey patient and knowledgeable as per his job responsibilities. He Presented me with the latest discounts on my merchandise. and made getting approved expeditiously. I will ask for him the next time I’m in the store
Sales was very helpful, and the store has a large selection of both style and color
Xavier was a great salesman. I found just what I was looking for at a great price and free delivery!
I would like to personally thank the sales associate Stan for assisting me with my shopping experience.
The sale person Eliza was very friendly and helpful. She knew the products and pricing.
My experience was great. Allison was amazing with assisting with our needs and getting us exactly what we were looking for.
The salesman Chris was very professional and friendly taking the time to explain everything about the furniture. He also made sure I knew what to expect during delivery. Thanks for a great experience of customer service Chris. That is one element that is hard to find these days. I will be back to see you soon to get that mattress we talked about.
Salespeople are so helpful and courteous! Christopher Allen was our salesperson today! He was professional, helpful, and not at all pushy! It’s people like Christopher that will keep us coming back!
Ileiana was a great consultant.
Eliza provided excellent service. She made sure the pricing was what was advertised online. The bed set I purchased is good quality at a great price.
My family & I visited Ashley Furniture Southaven this past Friday unsure if we would be able to get the furniture we wanted. Mr. Travis Campbell was very knowledgeable and friendly. He made the shopping experience a breeze! 10/10 highly recommend, if you’re every needing help at this location ask for Mr. Campbell. (:
Very pleased with my purchase and their customer service , Thank you guys for your support!
Very helpful and courteous staff. Will definitely be a returning customer
Very good service
Mikki was our saleswoman and she was very patient with me changing my mind several times.
Xavier Thames is the young man that helped me he was great from the time I walked in the door until I left the store, excellent service!!
Amazing experience with Ashley
Everyone at the store was polite, professional and knowledgeable. Very pleasant experience. Will return again.
Wonderful experience
Al my sales rep was great to work with! Cant wait to receive my order!
I was very happy with my experience with Ashley Furniture. They were very knowledgable about the furniture we were interested in buying. All of our questions were answered completely and we are very happy with our experience.
Excellence Customer Service! Al made my shopping experience incredible.
Xavier T is the best
We walked in at 8:30pm when they close at 9:00pm & were still treated as a valued repeat customer.
Allison Oakley greeted me upon entering the store. She was able to take me to exactly what I needed. She checked availability at the DC and scheduled me for pick up at my earliest convenience. We have always had pleasant and helpful encounters at this store, but I couldn't imagine anyone making it easier for me. A++ in service and streamline convenience. Thanks again Allison!
Great customer service, love the experience
I ordered a bookcase and was told that it would be delivered and put together. The guys that delivered it said they did have the brackets to put the shelves on. They said they would put in an order for the brackets and someone would come out to put the shelves in. This was 9/4/24. No one called so I called back on the 6th. The lady I spoke with said she had no records showing I needed the brackets. She said she would check with the wear house but in the meantime she would put in an order for the brackets. I called back on today, 9/11 and was told that the order was placed on the 9th. 3 days later and that the brackets would not come until next week. I talked to Maria on the corporate office and another person before her and was told that no one would be putting the shelves on, that would have to do it myself. Now I was told that someone would come out and put them on by the person who sold me the furniture, the guys who delivered the furniture and the person who ordered the brackets. When I told Maria this, she said she was sorry but I was misinformed by three people and that Ashley had a no return policy when I told her they needed to come back and get the bookcase being I couldn’t use it. She did take 100 dollars off my bill for my inconvenience which I don’t feel is enough. I have all of the things that need to go on the shelves laying on my dining room table. This is unacceptable. I will be having guests this weekend and now I have to have a half finished book case. I am so disappointed. But of course there’s nothing I can do!!!!!
Very pleasant experience. Staff was very friendly and helpful. Purchased an entire living room suite. I will definitely use Ashley’s again for any other furniture needs.
Al insured that I had a great experience, very helpful and informative of the product being sold.
(Translated by Google) I had a bad experience with the salesperson Beth (Original) Tuve una mala experiencia con la vendedora beth
Salesman was very knowledgeable and enjoyed the buying experience.
Great service
Sales were great! Salesman AL was superb. He wasn’t pushy but very informative and even went above and beyond to make sure the order was correct when I decided to change up the direction of the pieces I had initially ordered. Would highly recommend this store.
Everything was Great!!!
Excellent service!!!!!! The sales team is absolutely awesome. My family and I were greeted with a smile, kindness and dedicated attention to details.
The Ashely sale lady was very kind and the hold team. was very professional, professional and knowledgeable and I really do appreciate the kindness. They made sure that they showed us and everything. They answered all of our questions that actually team in Southhaven is great.
Ms Eliza was so kind and informative. She made it easy to find the perfect mattress. It was a great experience.
Xavier was exceptionally helpful and knowledgeable. Happy with my purchase
It was a great experience, the staff was very knowledgeable, polite and patient
Beth Hawkins was so helpful and took her time to show and answer questions, also working within my budget, ( alway more than expected) but feel Like a got a great deal. Now just waiting for them to deliver my new mattress
Great service, great deals !
Loved my girl Beth! She was awesome. She helped me so much.
Excellent service with smile and best product knowledge X is best sales person I recommend to my all friends and family
Beth is a awesome salesperson, would highly recommend her.
Order arrived but was missing one of the items. Guy said it was on back order...although when I ordered and paid for it, it was in stock. Now I have no information as to when it will be deliverd. The delivery guy was to desired. He went in out bedroom and closed the door to have a personal call with his girlfriend/wife. He literally huffed when he had to put the temporary bedframe together. He gave us no paperwork or information as to when my bedroom chest would be delivered. The way he told me that the chest was on back order was off and made me feel 'weird.' Overall poor attitude.
Had an awesome experience at the Ashley store.
The sales was so polite and very helpful when it came to my needs
Recently had a terrible experience at this store. A woman named Taya Chuda waited on me. After traveling to the store in addition to several phone calls a purchase & a price was agreed on. I asked to get the price info emailed to me since she was unable to supply me with that at the store. Red flag! Fair enough I was ready to spend my money. Upon receiving the email there was no correct agreed on price information. I emailed her back & asked for the price information. Following this debaucle I called the store & left two messages with other store personnel. I did not receive any call backs at any time. From anyone. Perhaps Ashley furniture doesn't need my business? I will never set foot in that store again. And I will also share this.
UPDATE: It is now 11/12 and l have yet to see the $400 plus dollars credit on my credit card statement. I’ve been VERY patient and keep getting the run around. I see the “owner” or whomever only responds to positive post. I will make one more call tomorrow to figure this mess out. After that, l will get my lawyer involved. Started off as an amazing experience of course because they were trying to make some money 🙄🙄. Unfortunately, I’ve been trying to have an ottoman delivered since 7/27. They have been to my house 4 times. I’m not sure who’s doing quality control, but they obviously don’t do a good job. I called after the third delivery attempt and y’all assured me the fourth time would be successful. That was a lie. The ottoman was still dirty. Of course l called the store and text and guess what NOTHING. No one has called after the 4th attempt to deliver the ottoman. Take that ottoman off my bill NOW since no one can deliver clean products. I even told y’all that the couch is already squeaking. As much as y’all charge for furniture, nothing should be squeaky. I will NEVER buy anything from Ashley again and l mean it this time. Delivery dates 7/27 - ottoman ripped and dirty 8/2 - ottoman dirty 8/9 - ottoman dirty 8/20 - ottoman dirty UNACCEPTABLE and lot of my time wasted.
Quick and easy and got me exactly what I wanted within my price range!
Shawn Davis was the best. Love a sales rep with patience and laughter 😂😂
MJ and Al provided exceptional professional customer service! They are absolutely the best, hands down!!!
Purchased a new living room and Al handled it efficiently and professionally. Great experience
Eliza, Great🌺Lady!!! On top of All Our needs and wants! It was a Pleasure to be there! We meet several managers while looking and deciding what we want. They all were So Very Nice, Smiles and Above & Beyond for us!!! We had a✨Wonderful Blessed day hanging out with Especially Mrs. 🌹Eliza!!! God✨Bless you All!!! The McCammon’s!!!<><
Very friendly and helpful sales associates!
Excellent customer service and caring for the customer needs and can afford
Great experience today at Ashley Furniture with the assistance of Al Hargett
Teya was a great help and listened to what I wanted. A joy to do business with!
Excellent service. We went right in and was greeted by Xavier. He directed us to exactly what we needed.
Stan was great you don't need to change anything
😁
After visiting another furniture store and not finding what I was looking for, I was less hopeful when I came in the store at Ashley. Well… I found way more than I was looking for that day and thanks to Allison, I was able to knock several things off of my list. My experience with Allison was first class. She made the process smooth and was not pushy. MJ, her manager, checked on us several times and was very polite and helpful. I will shop there again and so should you.
I came in to purchase furniture. Workers were standing not far from the door, but It was about 3 to 5 minutes before anyone acknowledged me as a customer or offered to help me.
Bad experience with delivery
It was a great experience Shaun Davis walked us through the whole process and made it so easy we told him what we wanted he showed us options and made financing very easy definitely a great place with great customer service
Beyond helpful and willing to work with us and our needs!
Everyone was so nice and helpful!
Eliza was great she did an excellent job I left there a very satisfied customer. Thanks you very much.
My representative(Stan) was great and very helpful and funny I enjoyed my experience there today!
Beth was awesome!!! Super nice, patient and she actually listened to my wants and needs. Thank you Beth for everything.
Great!!!!
I went in to purchase a night stand and the saleswoman Allison ordered the incorrect color. I immediately notified her of the mistake and she told me her manager had to approve the return ticket. After a couple days of no communication I called and spoke with a male manager. He stated that he would start the ticket and Allison would get back with me. That never happened and after a day I called and spoke with a female manager and she told me she saw the notes but no ticket. She told me she put the ticket in and she’d give me a call when the warehouse approves it. ( have the text thread which also shows the conversation). After a few days still nothing and she stopped responding. I called the 1800 number and they stated I had to deal with the store I purchased from. Finally I went to the warehouse and the receptionist explained what I needed to do. I went to Winchester they gave me a return credit and I was able to go to the warehouse and pick up my nightstand. If the Southaven store would have used communication skills my problem would have been solved days ago. This store mission and vision cannot at all be able communication and quality service because I receive neither one and nothing was done about it. Thank you Winchester store for fixing a problem you did not create. I will never buy anything from the Southaven store again.
Would not recommend this particular store to anybody. Poor communication once you receive the item even if they got your order wrong on their end. The furniture itself is nice but there need to be a change in management.
Eliza was wonderful to work with. She made our shopping experience a very pleasant one!
We stopped in late and tired on a Sunday. We thought we'd already decided on a sofa and loveseat from another company, but wanted to comparison shop to be sure. We were warmly greeted by Teya, who listened attentively to what we wanted and helped us zero in on a few choices. She patiently answered our questions and let us test each piece a few times. She also ensured we got the earliest delivery possible. She also opened our eyes to the world of bed risers - technology is definitely trying to address needs for better health. We'll receive the furniture later this week, but Teya certainly made the shopping experience painless. Update: the furniture delivery crew was very professional, friendly, and efficient. They made sure to confirm the delivery, set everything up, and ensure we were happy with their service and merchandise.
Beth was very informative on all information on deliveries and products. Very professional young lady
Gotta thank X and MJ for helpin us with our coffee table purchase today. Y'all are awesome and we appreciate the heck out of ya!
Stan took great care of. Got us a great deal.
Salesman Shaun was very helpful and knowledgeable!
Mrs. Eliza was both knowledgeable and very helpful. She did not hover over you but was available when you needed information.
Awesome service! Reasonable pricing for quality furniture. Shout out to Beth! She was very sweet and helpful!
We went in to look at mattresses for my very bad back. Xavier greeted us at the door and helped us with his great knowledge of all the mattresses. He didn't rush us in our decisions and allowed us all the time we needed. Our experience was outstanding and much better than previous visits shopping for furniture 5 years ago.
Xavier was very helpful and knowledgeable. He got me what I wanted and the process was easy and quick. Excellent customer service!!
Shaun Davis provided great customer service!!!
Easy experience. Nice, friendly staff. And up front pricing and options.
It gives me great pleasure to express my immense gratitude to Ms.Tia for her personal touch and her professionalism and performance. Because of Tia, I will remain a satisfied and repeated customer of Ashley Furniture Store. And I feel confident that my family and friends and acquaintances would be more than delighted to shop at your place of business. Please convey my regards to Tia for her relentless and tireless efforts that she gives to satisfy her customers. Warm Regards, Michael T. Mckinzie, Sr.
The store is always nice and clean and the associates are always welcoming
Made a call and got everything I needed! Such a pleasant experience!
It was a delightful experience. I was under the impression that it would be a better sale going on but the prices were not very high. I loved the selections. I look forward to shopping there for future purchases.
Wonderful! Knowledgeable! Great experience! Stan is the man!!!!
Xavier was excellent!! We went in knowing what we wanted and he helped make it happen! Definitely recommend
Mikki was fantastic! She was super sweet and made our purchase stress free. We just moved to the area and needed some new furniture for our house and she gave us expert advice and great options that met our budget. I would highly recommend this store!
Very knowledgeable and helpful
He was very helpful, professional, and quick. He even helped me figure out a good setup for everything. He also helped me by giving me ideas to keep everything from sliding on my wood floors as well.
We had just a great experience with Mrs. Teya. She was very nice and knowledgeable!
Wonderful salesman, no pressure and very helpful!
I was assisted by Nikki today and Travis yesterday both treated me well and helped me choose the perfect couch for me and my son. Very courteous and very kind. Thank you both for the great experience
We walked into the store and were immediately greeted. We were shown the sofa we had already decided to look at before purchasing. We did purchase the sofa and were in and out in record time without wandering all ver the store. It was one of our best shopping experiences.
Paula was very friendly and helpful. She understood our needs. Would definitely do business here again.
Professional, knowledgeable , pleasant & attentive staff
Good selection
The manager and the specialist Sommer were very helpful. They attended to my needs expeditiously. I will definitely recommend this store for future reference.
Great people/business My history with Ashley is always great. My sales person was awesome and I got my delivery today, 2 days after purchase
Satisfied with good service.
Travis was a great help. Not pushy and willing to help when needed. Good selection of furniture at the store that was not available for viewing at other Ashley’s in the area.
Salesman was nice and explained the terms in detail.
This experience has been extremely aggravating and frustrating for me. I did everything possible to ensure this purchase process was correct due to the fact I live in GA and could not return to the store physically. I was double billed and have had to call and report and explain this issue at least 5 times to different Ashley employees to no avail over the past 2 weeks. Today, I cannot have the furniture picked up because Ashley systems do not show I've paid for the furniture but my credit card has been charged again for this purchase as of 6/4/24. Ashley billing representative spoke with the credit card representative to obtain the transaction codes and dates. I hate that my family won't receive the new and seriously needed furniture today. I was told Ashley doesn't have a process to expedite this issue and I have to just wait until they find out what is wrong on their side. As the customer, I'm not priority for Ashley and I've encountered all the issues, made all the phone calls to try to resolve the issue with the exception of 2 call made to me from the warehouse and from the store yesterday. Terrible resolution process and no urgency for the customer. Dorothy Thomas
Great Furniture! Great customer service!!
Customer service was outstanding
The sales team at Ashley furniture was very attentive to us as the customer and also to the trainee that was assisting us with our search for a new bed. They were ready with knowledge to answer any and all questions. It was an overall pleasant experience for our family.
The customer service was excellent. Thank you for helping me. KHill
Always excellent service Great discounts We love Stan and Paula
The helpfulness was to great. I Iove Ashley Store there service in the store or when you have purchase your furniture and have a problem they're great on that as well. Just give Ashley a chance and I promise you want go anywhere else and all my purchases from Ashley I still have, great Quality stuff and great people to help you
It was a wonderful and very pleasant experience. And Ms. Eliza Jones is patient and very dedicated to serving others.
Nikki was very helpful! I’m very satisfied with my experience at Ashley!!
(Translated by Google) Beautiful furniture (Original) Hermosos muebles
My shopping experience was very detailed and to the point. I was very satisfied with my purchase,he made sure I got what I came for. He was well knowledgeable about the product and I left as a very happy customer.
Iliana was a great help and fun to work with! This location had a lot of options to pick from and I found everything I was looking for.
My sales lady, Beth, helped me find exactly what I was looking for! She didn’t waste my time & was knowledgeable in all I wanted.. Thank u! God bless!
Excellent experience purchasing a sofa and love seat from Ashley Southaven. Xavier is an excellent salesman. He saved us on the delivery fee which was major.
My first experience in store and I was helped by a very experienced employee named Ms. Eliza Jones. She was very kind, patient, knowledgeable and made sure I got the very best that she could offer. The store was very elegant, clean and comfortable. Each employee I spoke to was very courteous. It was a great first time experience.
My experience was Ashley was very good.
Good shopping experience, Great Salesperson!
If I could rate it low I would it's stupid that my chair got delayed a whole week on delivery, was supposed to arrive Friday the 17th if not then the following Monday, now it's not arriving till the following week's Friday the 24th, that's stupid and I'm about to request my money tf is the point when I can go get something else and have it at my house same day, all this just because your company was the only one who had the seat I wanted, worst delivery service ever
We received our love seat and ottoman, still waiting on our sofa. But the delivery day was awesome. Typically you wait for 2-3 hours in a time frame for furniture to be delivered but the communication was amazing and when they said they were arriving, they arrived exactly at that time and were so kind and quick. Loving our new furniture. Can’t wait for our sofa!
It was great
My wife and I had a great experience today. Everyone was very knowledgeable, professional, friendly and helpful.
Thank you Ashley for always meeting my furniture needs. Beth was a great help in helping find the best furniture addition to my home! Great customer service!
Courteous and professional staff made my buying experience easy
Very pleasant experience and on top of every point of the sale. When we pointed out that the item was much cheaper online she automatically matched the price without a problem! Will definitely use Ashley again if needed.
Friendly and courteous sales person. He had patience and made sure I left satisfied
Excellent attention from the seller
The sales lady was extremely nice. She answered our questions and showed us furniture that we liked.
Iliana was great. So professional.
Great selection. Excellent service.
Great store and service.
Quick and efficient told staff what I wanted and they was great on showing me my style love experiences like that
Very friendly. Customer service was great.
Xavier was great to deal with and was very knowledgeable.
Beth Hawkins welcomed us. We told her what we were looking for. She showed us several options. We decided on one and she explained our payment options. She did the paperwork for us and now all we have to do is wait for our delivery.
Great service from salesperson and Manager. Keep up the excellent work!
Everyone was extremely nice, and helpful, and they didn't waste any time trying to show me other things, straight to what i came for. Extremely helpful with the buying and delivery process.
Haven't been to Ashley's in years but stopped in today and found the couch I had been wanting. Overall a very good experience.
After looking at many furniture stores we decided yo purchase a leather couch from Ashley’s in Southaven, Ms. The experience couldn’t have been better. Our salesperson helped us with getting discounts and delivery within the week.
Great customer service!!!
My sales representative made sure I got exactly what I wanted and made sure I was happy
The delivery men were awesome. We asked for the furniture to be one way and decided it didn’t work. They came back and changed it around for us!!!
Under renovation, but the staff was both friendly and polite
I had a very good experience with Ashley today. The gentleman who waited on me very helpful in finding something that would coordinate with my porter furniture. The porter table I wanted has been discontinued so he found me a substitute. Here’s hoping they match with my porter.
Excellent service. Friend staff and great deals.
It was okay
Terrible service and totally unorganized. My headboard leg broke in Dec. I went to the store to get a replacement part and of course was told by 3 different people (it’s not my job, it’s not my job, it’s not my job) I was given a phone number to txt pics of my bed. I txt the pics and was told the part was ordered. Even received a number . A month and a half went by and no part. I txt again and was asked to send pics of the serial number. I sent that and was told the part was on the way again. Now (almost April) I txt again asking for an update. I was told they can’t get my part anymore and we are sorry for the inconvenience. What a joke! You will get lots of smiles and lots of service when you go to buy your item. Just hope you don’t need anything after. It’s always someone else’s job or someone else’s fault.
My husband and I was looking for a new dinette set. After looking, I decided to look at some mattress. Mr. Stan sold us some mattress some years ago. Mr. Stan was awesome. Very knowledgeable and super friendly. We were very satisfied!
I would go back to Ashley's Furniture as well as recommend them to relatives, friends and neighbors.
Went in looking for a dining room set. Didn’t like the sale lady or her customer service👎🏾👎🏾👎🏾
I went in looking for a piece of furniture ( didn’t have what I wanted) & left with pillows! Sales associate was very helpful & knowledgeable about the products & let me try them out - guided me on my decision with no pressure. Would shop with Ashley again!
My husband and I had a great experience. We had shopped there before.
Now the gentlemen did outstanding because he went to the back warehouse and found me a picture. I loved the picture. Once I got home and hung the picture up I noticed this long split in my picture. So I go back to picture I took in my phone prior to buying it and noticed the split. So my point is he knew that split was there and should have advised me. I believe that was very wrong. I had to take the picture down because it’s very noticeable. So I’m still without a picture
Ashley Furniture has always been a go to for me and my husband and they did not disappoint this time either!! Happy with the new couch and mattress w purchased from Xavier and his team!! Will definitely be back in the future!
I was very pleased with the help and the decor that I purchased. I plan on going back soon. Thanks
Ashley's was a real experience for me and my family we really appreciate it doing business with them and the salesman were very very friendly with us thanks again I wish I had a new about Ashley before now what an experience thanks Ashley we enjoyed doing business with you
We went in looking for some nightstands, and left with 2 nightstands, a giant ottoman and 2 bookcases to be delivered. Everyone we walked past was very friendly, we even were able to go to the warehouse and pick up some of our order that day.
It was great customer service!
I purchased a recliner from the airways store only to find out that the item I purchased was out of stock at the warehouse. Three weeks later I was able to set up an appointment to pick up the recliner after work. Got to the warehouse at the allotted time only to find that the warehouse was closed. Finally able to take delivery of the recliner, got the recliner home and took it out of the box only to find that it was defective from the factory in Vietnam. Ashley sent a repair company called SAW to try and repair the BRAND NEW recliner on three different occasions with the recliner being no better than it was in the beginning. These people are AWFUL! AWFUL! AWFUL! Finally got a replacement six months after I took delivery of the recliner.
I WISH I COULD GIVE MORE STARS. MR. CAMPBELL HELPED ME IN WHAT WAS A LIMITED BUDGET. HE MADE SHOPPING FUN AND READY TO BUY MORE. I ALSO HAD A AWESOME TIME WITH THE SWEET LADY THAT HELPED ME FINANCE MY FURNITURE. THE DELIVERY WAS FAST AND THE CREW THAT PUT IT TOGETHER WAS AMAZING. I WILL BE BACK TO BUY MORE. THANK YOU ALL FOR YOUR KINDNESS AND REMEMBERING HOW IMPORTANT CUSTOMER SERVICE IS.
The salesman I had was very helpful both times I came into the store and today help me make a critical choice on the furniture that I chose. I will deal with him again. I cannot remember his name to save my life.
I am very pleased with the experience I had at the Ashley Store in Southaven, MS. Couldn’t have had better service both in the store and with the delivery today. Thank you.
Shaun was great. I appreciate all the help. He was knowledgeable and I did not feel rushed
Wow!!! Everyone was so nice and patient throughout my process of the Raelyn bed frame!! Tia assisted me over the phone this past week and when I got to the store to pay there was another employee (young man with glasses) that assisted with all the paperwork and reviewing it! Super fast, easy, and phenomenal with working around my hectic work schedule!!!! Thank you guys so much! Also, very beautiful other furniture pieces as well throughout show room! I’ll definitely be back!
Even though they were under remodeling..I was in and out about 30 minutes..I knew I was looking for...got a great price online for a full bedroom set, mattress and box spring..
Teya was amazing and helped us with all of our furniture needs. We definitely will be back in the future and will ask for her.
Went in to the Southaven store on Feb 26th. White guy passed us off to the the black guy. That's ok. I asked why. The answer was " He felt it was a better fit for us and the sale'" COOL!!! Placed the order. The sectional came first. It was ok but the chaise was on the wrong side. The table arrived 3 days later in a box. It was delivered to the wrong address even after we alerted them that the wrong address was on the paperwork and it as too big. Called the store. We were advised to call Guest Services. Have been trying for the last four days to get someone on the phone. The one day that we did get someone on the phone 1. we were told there was no refund on the table we didn't want and 2. we were put on hold to speak with a manager that never came on line after holding for 45 minutes. The guest service rep hug up. This is bad business and we will never buy anything from Ashley Furniture again while advising everyone we know to NEVER BUY anything. If there id no return, customers should be told. I guess then that would hurt sales. So why tell when it hurts Ashley's bottom line. We could have cancelled the order before delivery!!
Went in to the Southaven store on Feb 26th. White guy passed us off to the the black guy. That's ok. I asked why. The answer was " He felt it was a better fit for us and the sale'" COOL!!! Placed the order. The sectional came first. It was ok but the chaise was on the wrong side. The table arrived 3 days later in a box. It was delivered to the wrong address even after we alerted them that the wrong address was on the paperwork and it as too big. Called the store. We were advised to call Guest Services. Have been trying for the last four days to get someone on the phone. The one day that we did get someone on the phone 1. we were told there was no refund on the table we didn't want and 2. we were put on hold to speak with a manager that never came on line after holding for 45 minutes. The guest service rep hug up. This is bad business and we will never buy anything from Ashley Furniture again while advising everyone we know to NEVER BUY anything. If there id no return, customers should be told. I guess then that would hurt sales. So why tell when it hurts Ashley's bottom line. We could have cancelled the order before delivery!!
DO NOT BUY THE PROTECTION PLAN! THEY WILL FIND ANY AND EVERY REASON TO DENY IT! ITS JUST AN UPSALE GIMMICK! The moment you call for a claim they will say its not covered!
I arrived to the location at near closing time, needing to purchase an inflatable mattress. Assistant store manager Thomas Galmore was very attentive, helpful, professional, and insightful. He went above and beyond even after closing time to ensure that. I received the items that I truly need for my new move. After such excellent service, I reached out to all my family members and instructed them to visit the Ashley furniture Southaven location to experience the high level of surface that I did.
Ordered a tempurpedic from the homestore in oxford ms in november...because I spent over 4k they offered a free gift which was a ps5...I thought it would be a nice gift for my son for christmas...upon delivery they refused to take my old mattress because it was not in a mattress bag...which they never said it had to be...they would not even give us time to go buy a bag from the haul store a block away...just dropped the mattress in the living room and left...to top it off I never received the free gift...calls to the store and they tell me to call elite rewards...elite rewards says call the store...for that amount of money I expected better service and will not be buying again.
Loved my experience, that's why I always come back to Ashley. The sales person was very knowledgeable.
Chiquita was very nice and helpful. She was patient and answered all of our questions. We were able to find the perfect recliner.
Sales person was very knowledgeable and guided us to the right product.
Martin Robinson (MJ) was great in helping us choose a Tempur Pedic mattress. He was professional and paid attention to our needs to help us decide what to purchase. Most helpful in every way and it was a pleasure doing business with him and Ashley Furniture Store in Southaven MS
My wife and I went to Ashley to look for a sectional. We found the one we loved and were excited to have it delivered that weekend. Unfortunately, once it delivered, we found that they brought two different colors and had to ask them to take it back. The delivery drivers left the pieces that were supposedly correct instead of taking everything back (later the store tried to hold us accountable for this when discussing returning all product). Our next thought was to obviously reach out to our sales rep that worked with us in store, who convinced us that he resolved the issue and that our next delivery would be correct, however, when it delivered, the color was still wrong. Meanwhile, we asked them about a tear in the fabric on one of the pieces that the drivers had left behind and were told we could not return it but they would ship us a fabric and a technician would come to install the fabric professionally. Not the best option in my opinion but that’s fine. Well Ashley sent pillow stuffing instead of fabric. Back to the sectional — upon talking with a manager, we get no clear answers. Looks like this is going to have to be a full return and looks like they’re going to make us fight for it.
I received my furniture with no damage but The delivery drivers caused severe damage to my driveway
Great buying experience. I worked with Thomas. He was wonderful.
NONE of the managers at the Southaven, MS location attempted to assist me. About 7-8 managers/employees sat at a table talking & simply stared at me when I walked in. None of them asked if I needed assistance. One lady named Ms. Eliza Jones came from the back to assist me. She was very pleasant & is the only reason they are getting ANY stars from me.
My sales person Teya and the manager Martin were awesome. Very knowledgeable. Made the sale a breeze. Thanks!!
Super nice and helpful. Very good experience.
I purchased a recliner the first tweek of December, tore up after 10 days, and started the warranty . What a joke! You have to text pictures to them with all of your sales information. Did that didn't hear anything back after a week! I resent the text, and two days later, they stated they would order the part and it would be two or three weeks before the part would come in. So I called the store 3 times and it took a week for a manager to call me back offerd no solutions, call me back to say sorry. This was all in December, in the middle of January I call them back and said the part was on order, so now the first payment is due so I asked for a replacement, they said I had to wait for a repair. The part arrived at my house around the first of February, I send an email after it's been here for a week and they stated they would get back with on a date for the repair. Today 2/15 I received a text saying they need pictures of the problem so they could start working on the claim! I informed them all the information with pictures was sent the 2nd week in December. I informed the of the last email and that the part had been at my house for 2 weeks and I can't get a date for the repair ! So now I have a date the middle of March. Do not buy anything from this company. Their customer service after the sale is a joke!
The sales representative was kind and patient. I had extremely good service. He was very helpful also.
My experience at Ashley from shopping to the white glove delivery was excellent! I highly recommend them!
HORRIBLE EXPERIENCE!!!! This has by far been the biggest headache I’ve had while ordering/receiving furniture. At the time of my visit to Ashley everything seemed great and my salesperson Shun seemed like he had me situated. But at the time of delivery, the sectional I ordered came in different colors (after being told by shun that only one color existed). I call him and the online customer care, and they both said it’s fixed. I scheduled my new delivery date and what do you know, it’s WRONG again. Two different colors are being delivered, so I tell them to take it back. I call the store and they’re basically saying they’re fixing it but they said that last time and it was a lie. At this point it’s been a week and a half that I’ve not had a couch and no one of the team is concerned and it has become a blame game on both parts of the corporation, the store front and the online customer care service. I AM DISGUSTED by the service and if they accepted returns I would have taken this back a long time ago but of course they just want money without providing quality service.
Thomas was awesome! We love our table and chairs. And lamps. He was so helpful. Highly recommend asking for Thomas when you come to the Southaven store.
Everything was great. Customer service from start to finish was great
Al did an excellent job providing me with several choices so I could make a final decision
Originally Mr. Randolph was our sales associate and he was great. He was patient, answered any & all questions we had & wasn't pushy. We came back to purchase & Mr. Randolph wasn't there but Mr. Travis took care of us along with the sales manager MJ. Everyone was nice, helpful & professional. My husband & I will definitely be back.😁
Very quick and easy process. Was not persuaded to buy more at all and was not haggled. We got exactly what we went in for. Will definitely purchase more from them in the future!
The best customer service. Xavier was absolutely wonderful.
Very fast at the store and delivery within 3 days! Couldn’t be happier!
Great customer services 😊
Try’s was a pleasure to work with on our purchase. She was very patient as we made our decision and explained the available options perfectly.
We both were not impressed with the " sales people". We left without a purchase
My salesperson was Awesome…
Eliza was great. Thanks so much for assisting me.
Randolph greated us and made our shopping experience a success. He was polite, professional, and extremely knowledgeable about the products helping us make our selection. There was no pressure and he allowed us to browse independently, yet patiently checked on us periodically. When he involved MJ, we again were met with a professional, polite and knowledgeable individual who assisted in completing the sale. Extremely satisfied with the process.
Stan is a wonderful salesman! Always helpful and offers knowledgeable and thoughtful input
The whole experience was quick and Ms easy, plus my delivery is in less than a week. I expected it would take much longer.
My husband and I purchased an accent chair today at the store and we are very pleased with our purchase. The sales person that helped us was so nice and helpful. Thank you for a great experience.
Great service and sales person
Travis was very accommodating and a pleasure to assist me with my purchase.
Mrs. Jones was awesome and great help!!
Toooooo many steps
Eliza Jones was very helpful, kind, & knowledgable of the products we were looking at. She financially explain the breakdown & choices we had which helped us make a good decision on what we wanted to purchase. Great customer service.
Courteous and respectful. Got me exactly what I was looking for. Very reasonably priced.
Stan is friendly and very patient.
We enjoyed visiting Ashley today and had Ms Jones as a sales clerk. She was helpful and not pushy! We will be back again.
Great customer service . Leroy was very helpful
Excellent
Salesman was awesome
The guys were timely and finished really quickly. They also cleaned up after themselves! Very good experience!
Beth was very helpful and shared her time with us. Will definitely be back when needing more furniture.
My service person and his manager at the store were great they tried to fix what they could, but Ashley as a company was horrible. My furniture was delivered damaged and it took 2 months to get it fixed only because I repeatedly called them. I also ordered furniture from Havertys at the same time and their service person rep had a repairmen to my house the next day. They put Ashley to shame. Will not be using Ashley anymore they didn't not value my time, money or business.
The furniture looks great. The delivery was quick and very professional
I had a great experience with the manager BJ helping me and my husband to be with our purchase today in Southaven
My experience was awesome quick and efficient. Everyone was friendly from the second my husband and I walked through the door. The manager and sales woman made us feel welcome and they were very friendly and helpful. The stock guy helped us load the bed and he was extremely nice as well. Over all my experience was a 10/10. I will be visiting again.
After reviewing my sales contract I noticed a $599.99 charge for a protection plan. When my sales person was discussing the plan with me he failed to tell me that there was a charge for it. I don’t want this, I also wanted a box spring with my mattress that I don’t have, he also told me he would give me a discount of 35% on my purchase I don’t see on my contract. I’ve decided I want to cancel this sale.
I made a purchase 12/18/2023. I was told my furniture would be delivered 12/22/2023. I was also told that I would receive a call on 12/21/2023 with a delivery time. Around 4pm central time I called to get an estimated delivery time. I was then informed that my order was in layaway and a delivery time was not scheduled. Now I currently have to wait for 48 hours for a call back. Clearly the assistant manager Leroy is an imbecile. I guess because his fiancé was hangin out at the store had him distracted.
We had a great experience with Travis! Manger was very nice and making sure we were taken care of!
Loved being able to browse without any hovering sales people, but when I had a question Leroy Taylor was there with the answer. He is a great salesman. Can’t wait to get my table.
Very friendly and helpful. Can’t wait for our delivery!!!
It was a pleasure to shop at the Southaven Ashley store
Xavier was very attentive and had the best customer service ever!
Customer service was decent, but could have been better. When I walked in I knew what I wanted and expected to be in the store ten minutes or less. The salesman took care of me, but instead of leaving me to take care of the business and get me on my way he joined in the conversation with the other salesman who didn't have any customers. That was the only thing I didn't appreciate. Everything else was ok.
From the time I walked in the store till now getting my delivery it has been a pleasure. The customer service by Xavier was amazing. He really helped me out.
I was very very pleased with the customer service I received from Tia. She was very knowledgeable about the items I was inquiring about and helpful in getting me the best discounts possible. I will differently visit Ashley in the future and will recommend to my friends!
Mr. Leroy was a pleasure. Very knowledgeable young man.
From the second my fiancé and I walked into the store we were treated with respect and hospitality. Mr. Stan assisted us with awesomeness and very informal of your product we were seeking to get. He walked me through every step and made sure I got only what I wanted and was able to guide me to it while also reassuring me that I could afford it. I would definitely refer you guys to family and friends. Again thank you guys for the great service.
Great quick professional
Teya Chudha met me at the door and helped me find exactly what I wanted. Teya was courteous, friendly and shared her knowledge of the process we needed to complete our transaction. It’s nice to be assisted by such a nice person. My whole experience in the store was delightful.
Very friendly delivery guys and I'm enjoying the furniture
The assistant manager on duty at the time I purchased my furniture provided great customer service.
My experience at the store was awesome. Cathy was very pleasant and professional. She made shopping there easy. Now to see how the delivery will be.
Leroy was very attentive and made sure that all of my needs were met. He went above and beyond to make sure that all of my questions were answered and I was at ease in my purchase. I’ll definitely be returning.
The buying experience was pleasant and enjoyable. The salesperson was knowledgeable and courteous.
Martin was professional and knowledgeable. I looked at several pieces, and he was very instrumental in my decision. I liked his honesty. Need more like him.
Great sales person. AL. VERY HELPFULL!!!
I had the best service today from Sean! I needed some new living room furniture! I had a budget I was trying to stay at and Sean made sure I stayed there! He went above and beyond! His personality was great and he was so friendly! As a customer it’s rare to get this level of service! I am glad I went in today and so thankful I had Sean as my sales man!
My sales Mr. Teya was very professional, helpful, and informative. I’ll purchase from him at Ashley again. Thanks
Great
I 1st went to the location at 7951 Winchester Road in Memphis. I walked around the entire store, I sat on the furniture that I wanted to purchase for 20 minutes, and no one tried to help me. I truly believe that it was because of my melanated skin. Once I decided to leave, then, and only then did someone ask me if I was being serviced. I then proceeded to drive to the location at 6129 Airways Blvd in Southaven MS. Where I was greeted with a smile, and received top notch service from Shawn, who also has melanated skin. I spent $4k, and felt good about spending it.
My salesman was very helpful Leroy / Mj Great job
I loved the experience at Ashley furniture. I was greeted at the door with a smile. I stated my price range and my interests to a Miss Tyna. I was shown great options and then an item that I've not seen before, love at first site. All my questions were answered and even then I wanted to sleep on it. The next day, same experience followed by a quick purchase. What I like most was the patience to allow me to make an informed decision and not feel rushed. The act of showing me what I want.
Great service,on time, professionalism
They were great to work with!
Thomas the manager was amazing! Very knowledgeable, helpful and made our purchase super fast and easy. Xavier was also fantastic with his commentary while we waited.
Beth was awesome! Very knowledgeable with the products within the store.
Leroy provided EXCELLENT customer service with details about the furniture!
Great salesman
The salesman was very helpful and knowledgeable. Friendly personality.
Great selection, friendly staff, and excellent delivery crew! Very pleased with the total experience!
Helped immediately and problem resolved.
Service is very good and staff is very courteous love Ashley
Shopping for new furniture Our representative Teya was excellent, helped us in every way imaginable Great customer service
On time delivery men were fast and curtious
Love the great deals and the salesmen are great!
Ashley service was good. Product was available to ship to us. Had to purchase on line.
Best Christmas ever! Beth and Sian made our dreams come true to finally have the best Christmas presents ever
Came in for bed took a few minutes I was greeted an done.Thanks for your customer service an I got what I needed
Great help!
Salesperson Teya is awesome!
Customer service was great! The store was very well put together. The professional that worked with us was amazing. Well done Ashley stores for hiring great people. Customer service is lacking in most professions. Also, we bought Ashley bedroom furniture in 2007 and to this day is still fully functional and beautiful.
Black Friday in Ashley Furniture Store, Southaven, Ms was great. Thomas G. was my salesman and he gave me outstanding customer service. Thank you!!
Chiquita King was great. She was so helpful and professional
Sale person answered all our questions and spent the time to make sure we was happy with our purchase
The salesman was pleasant and poliet
Great selection but pricey. It seems to be a lot of the distressed wood or shabby chic furniture. However, there were items I liked.
Amazing service
Awesome!
WONDERFUL!!!💯
Beth was amazing!! I highly recommend her when purchasing furniture.
Great Customer Service. Great explanation of the different products. Mattress presentation was remarkable. Great job Al
I was lie to by Mikki Honore she trick in purchasing protection plan told me it was Mandatory and if I did use I would get refund I found that was a lie store credit at point Ashley will not be a place that I shop anymore
Great service 👏 can't say enough good things about Ashley Furniture
Disappointed! As long as there isn’t a problem after the sale, you should be ok. BUT if there is an issue, good luck! Purchased headboard, rails, footboard, nightstands, and chair on July 4. It was delivered Aug. 8. Two of the 6 pieces were not in boxes and 1 was in a busted open box. The delivery guy suggested to check for parts missing and damage. Bolts were missing as well as scratches and nicks on pieces not boxed. He took pics and said he would report it. My understanding was a replacement order would be started. That was on a Saturday. The following Monday (within the 3 days required notification of damage) I doubled checked with our salesperson. She said she could see a report was made by the delivery guy, and that I should receive a follow up call about redelivery. Again, understanding the pieces were being replaced. Then nothing. I called again on Sept. 7 left a message and was called back. She would check on it. I never received an answer about when the furniture would be delivered and that’s with going by the store on 9/16 and leaving additional messages Sept. 23 and 29. Finally, called the support line and learned no replacement was ever issued. A report was made and that was it. They would send me the replacement parts (bolts) and send a tech out. The parts came in the second week of October. I still have to schedule a tech to come out and fix the scratches. Honestly having to repair brand NEW furniture is ridiculous. To be fair, the pieces in a box were fine, and perhaps the sales people cannot do anything after the sell, but then tell me that and not keep saying, “I’ll check,” and never follow up. I understand they have to check for fraudulent claims, but good grief your delivery guy took pics when he delivered it!
from the moment we walked in to the second, we walked out, we had top-tier service.
We had a very good experience there . They helped us and found us what we were looking for and got us the cheaper deals . We will always use Ashley's
Great experience with Ashley furniture
The experience was great!! Al was very knowledgeable and convinced us that choosing the right bed will have help improving our life in ways we never thought! I will definitely recommend him for any home needs as he’s just a pleasure to work with!
Mrs. Eliza Jones was Awesome 👌
Had an excellent in-store experience with Al and ended up making a living room purchase. Hopefully delivery will go as smoothly!
I've been trying to call this store for the last two weeks being that I'm not able to go into the store and keep getting filtered to the call center. How can i get in contact with an actual representative from the store?
Lacks quality inventory, lacks quality personnel and you better get the delivery option because if you pick up, you best bring plenty of friends to help get your furniture out of the store and into whatever you’re hauling it in.
Love Teya personality and patience of helping with my bedroom purchase. Look forward to returning again.
ABSOLUTELY EXCELLENT SERVICE!!
Friendly staff greeted us and assisted us during our entire visit. We were made to feel as though we were the most important people in the building.
The young lady that sold us the furniture was great, she was very informative and knowledgeable. A great buy. Thank you, Joyce Tunstall
My overall in-store visit was ok. But trying to get my freaking delivery is a disaster. I will not be purchasing anything else from this store. Should have followed my first mind. You can't get anyone on the phone. Been trying to contact my salesman now for a week. Does no good to email because I don't get a response! I have been telling these people my name for a week now and every text they send have someone else name on it. I want to TALK to someone, not a text!!!! And I want my freaking chair that was backordered and after that no one has to ever hear from me again because I won't be coming back. Thanks in advance
Great customer service and attention to detail.
Great selection and friendly people
Absolutely would go there again! Xavier got us fixed up and out of there in no time.
Our associate was very helpful and patient and took very good care of us I will definitely be coming back for future purchases
It was a great experience, the staff was excellent, and Travis did a superb job from beginning to end of our sale!!
We had such a great experience with this store. We bought a condo in the area and needed to furnish it in a hurry. To complicate things, we aren't local at all, so we needed to coordinate all of it remotely. Jacob Goolsby, the store manager, was incredible. He took lots of time with me over the phone to get everything ordered and ensure things would be delivered on time. I had to reach out to him about delivery coordination and some changes, and he was always readily available to help. He was responsive and professional and what could have been a stressful situation was made easy. The furniture is perfect for our space and looks great!
My experience was great. I walked in, immediately sales rep was offering his assistance. The sales rep offered a deal on an item, but it wasn’t a good of a deal to keep me there. I began to leave the store and I guess it was the manager that refused to let us leave empty handed. I do not have the business card with me now , but he was beyond excellent. Thanks , I will be back
Top notch experience. Very helpful and insightful on our purchase. Manager was very pleasant to work with.
Horrible experience. DO NOT use Beth. She screwed up our order so bad that we didn't even get everything we wanted. Her tablet died multiple times and one order got locked into it where we had to restart everything over again. She was flighty and all over the place and we feel as though we got 100% messed over after everything was said and done. The delivery team reeked of pot and brought in damaged furniture and was adamant to not take it back with them. The icing on the cake was a 'thank you' note that was mailed and handwritten by Beth, two weeks after we alerted Beth of the issues. She couldn't even manage to spell the name correctly on the envelope, let alone acknowledge the mess that was made in the store with the order or how we received damaged items. She thanked us and told us she's glad she could make our new move more enjoyable. What a joke. This has been a disaster. Still waiting for my replacement chair and a half. You'd think if you spent $6,500 in CASH, a place would take better care of you. EDIT They were supposed to send us a refund check regarding some of our damaged items. That was at least 6 months ago. No check in sight.
Products and availabilities of accessories.
Mr. Al was very helpful to both me and my mom! He was super patient, honest, and wanted nothing but the best for us! I’ll definitely be requesting for him next time!
I picked my furniture up and one chair was missing a cushion and I’ve called the store and was told it would be sent to me and now 2 months later I still don’t have it. Please check your order before leaving the warehouse 😠 not happy at all.
Beth a mgr. in Southaven was awesome!
The salesman helped me find the perfect item for my kitchen.
Friendly sales people who went above and beyond to help me find the perfect mattress set!
The delivery team delivered and assembled a new bed. The support legs acorss the center are 4" inches to short. The new bed sags in the middle. They knew it was to short, but left it anyway, quickly assembling and leaving as fast as they could. Customer service says (without concern or emotion), they will order the correct legs and that we will have to wait 7-10 days. This is not a warranty issue or faulty part issue, this is an issue where they knew it was wrong and chose to scam us.
It was very professional very enjoyment and I thank you
Yes you always say you apologize for your service but that doesn't fix my furniture despite it's still under warranty or you expect the warranty to expire so you can have something to hold on to Ashley HomeStore do the right thing to fix my furniture
We had the best experience shopping at Ashley in Southaven, MS. Never have I felt so unpressured by a sales person. Helpfully and fun was my take away. Thank you.
Good associates who help customers and furniture is beautiful.
Teya was Great ! She met me at the front of the store and helped me find the perfect powerlifting recliner for my wife, who just had major surgery on her back. The Southaven store was very nice, my only disappointment was that it is taking a week to get my wife’s chair delivered.
I had a very good shopping experience. The furnishing Specialist was so helpful Her name was Chiquitta king she stayed with me and answered all my questions. I found the recliner I wanted With her help. All the staff were really nice. It was a very nice recliner and the Sale price was great. Thanks to everyone!!!!
Great experience. Al, the sales guy, was extremely helpful.
Wonderful experience and the sales person was awesome
Mattresses had a sign on it for sale and $500 dollar discount. The salesperson told me one price before I bought the mattress and it went up 100 dollars at the table. I did not get the 500 dollar sale discount. She said it was a mistake.. I know this will not be addressed and I will not shop there again.
Customer service was beyond exceptional! Wouldn’t go anywhere else
I went to the Southaven Ashley store looking for some furnishings. Stan and Leroy helped me out big time!
Great and friendly
Eliza was so sweet and very informative! We’re so glad we purchased a mattress with her!
I would not purchase from the Oxford, MS location. The sales associate charged stuff to our card and forged my husbands signature to open a loan without us knowing or being present and when we called customer service to get help they blew it off and did nothing.
Zavia was very very helpful.
Great service!! If you go please ask for Ms. Mikki. She is the nicest woman and very patient. She listens and never try to give you what you dont want. She makes sure you walk out with a smile. Thanks Ms. Mikki
I got a chance to choose what I want. The salesman showed excellent customer service.
My experience at Ashley Furniture was excellent. Mikki was very nice, informative, patient, and she ensured that our experience was a positive one!
Nice furniture, excellent customer service. Xavier went above and beyond to help us.
It was one of the best experiences for me as a man to buy a bedroom set for my wife. It was no twist and turn. All straight out information that I needed. Straight forward saleman ( thanks Al). An I would and will do business there again. Thanks guys
Chynikka was amazing!
The pod services was convenient. There was a little issue with the driver knocking a large tree limp off of my tree and leaving it in the driveway. I had to have it removed. Other than that the services was great.
Very friendly attentive and professional !
Just left the store. Went in to buy a recliner. I spent more than 20 minutes by myself in the store testing (or at least trying to because %90 of them aren't connected to a power source) and left without even being acknowledged or asked if I needed help. It's not like they're busy either, I only saw one more customer the whole time I was there.
I was greeted and left to look around - which I prefer. They checked back with me to see if I had any questions or needed anything. Store was clean and laid out well. A manager also came and introduced himself. Pleasant experience. I actually left and returned the next day - and my sales person and the manager remembered me and spoke. And I did purchase furniture on my return visit. Both the manager and the sales person made it easy and I look forward to delivery.
I was very pleased with my purchase. The staff was very friendly.
Leroy was amazing. He answered all questions and provided personal service. Very courteous!
Mikki was great!! Thank you
Teya was awesome. She was very patient and kept me in budget.
Great experience. Lower prices than other furniture stores. Will start my shopping process here next time!
My experience with Ashley furniture was great. I went in to just look and ended buying a kitchen table set. Xavier was an awesome salesman. He answered all my questions and some extras. He was patient and kind. I told him I would be back in December to purchase that Tempura Pediatric mattress. Also, I can appreciate the quality of the furniture.
Good customer service and great deals on furniture
They done everything they said I am very satisfied with all the experience I had with them I would recommend them to anyone
Looking for a particular item that I saw on the website-it was in stock and I was happy with price and the salesman.
It was an amazing experience, Leroy was great help and I got exactly what I wanted !
Tia was very polite and helpful. I have not one designer gene in my body and she helped me pick out everything that I purchased. She made sure to let me know about all of their promotional deals. If I could give 10 stars I would because she was also very patient with me, I was very indecisive.
New to the area and had an awesome furniture shopping experience with sales associate Chiquita. Large selection of furniture for every room and she was very patient and accommodating. She even matched online Ashley store sale prices so very please overall and can't wait to receive my purchased items.
Beth and Stan were very helpful and kind. And when I came in to pay for my Beautiful piece of furniture, the manager Kathy was very nice and informative. It’s nice to walk in a place and see such Great customer service and people greet you with a smile.
Had a good experience with them
Beth was very knowledgeable about all the furniture, quick with the paperwork and very sweet! Would definitely recommend Ashley’s. Ask for Beth!!!
LeRoy our sales person was awesome! He worked with us in every way possible for customer satisfaction and we were satisfied. Will do business with Ashley's again and with LeRoy!
Eliza Jones is the best!
Just bought a new mattress. The salesperson Teya was very helpful and knowledgeable. I splurged and got a temperpedic because my Mom loves hers.
Sales lady was not sure what was in stock and pick up order 2 weeks called the day afterwards Its was already there
Cathy, our sales associate, was very attentive, but not hovering. She answered our questions and then allowed us the opportunity to browse without any pressure or persistence. We are very happy with the level of customer care we received!
I will never recommend Ashley Furniture store to anyone! First of all my mom was sold a bed that not only not delivered but not even in stock. She was given several excuses as to why the bed was not delivered such as it’s on back order, it’s somewhere in the warehouse to now it’s out of stock. My mom is without a bed but has whole clearance dresser, which should have been part of the set she bought, that matches absolutely nothing! We are in the process of trying to get her money refunded. It’s funny how they can take your money in the store but will not refund it back in the store. You have to call a telephone number to try and reverse the transaction.
Travis was awesome! He welcomed me with a friendly smile and patiently answered any questions I had.
I love the Southaven location. The customer service is always genuine friendliness and helpfulness; not the weird car salesmen style. Beth was great and helped to purchase what I wanted with a bit of savings.
Teya was Great! We will be back when we are ready to purchase a Love seat.
Delivered earlier than I expected....the delivery guys did well 👏 👌
Very friendly and helpful. They made sure our needs were met and we found what we were looking for.
The sales person was very informed about the furniture that I was wanting to purchase. He was friendly, but not pushy. I feel like I get great quality furniture from Ashley.
Al was very helpful
Great
Wonderful warming and all around great people
Salesperson was extremely helpful. We found a chair on display that was perfect, but not in stock, and she found us an even better chair that was not on display but was in stock at the warehouse.
Very friendly kind knowledgeable time to tell me about the furniture I was buying
Staff friendly. Nice atmosphere. Store nice neat and clean. First time shopping there will be purchasing again.
Great service and prices
I would have given negative stars if that was possible. Where do I begin, I ordered a brand new sectional sofa and chair April 11th that arrived damaged and I had to wait for it to be repaired (in my home). One would think I would've just received a brand new but no. They shipped me replacement fabric twice bcs they sent to incorrect fabric the first time. Next, I had to schedule the repair with a subcontractor group called SAW. My sofa wasn't repaired until Mid June. Since a glutton for punishment I ordered a second matching chair on July 17th. And it was delivered to an address that I haven't use in 15 years. And now I have to wait to get my chair redelivered and go thru all these unnecessary changes. This store is terrible the operating group for this store the Dufresne Spencer Group has very impractical, devious business practices. The customer service is horrendous and unprofessional. There is no sense of urgency to correct unresolved issues or to improve the customers' experience. After this debacle, I will never purchased so much as bookend from DSG Ashley Homestore.
It was a great experience. Found what I was looking for and st a price I could afford.
Nicky was very resourceful and extremely helpful. She provided us with all the options and details of our selections.
The salesman, Mr. Travis, was very courtesy n helpful. He was able to answered all of our questions. Even though he didn't feel his best, suffering from sinus problems, he still gave us quality service.
Leroy, my salesperson and the management staff were wonderful. He made out shopping experience a great one.
Very excellent in caring about us and knowledgeable about products and service.
It wasn’t so much the store, the store and its associates were great and very helpful, however all we were trying to do was purchase 2 cushions as our dogs exploded 2 of them. My wife spent 2+ hours at the store on one day, the store associate kept getting put on hold or hung up on by the parts dept and finally was told that someone would be in touch. Almost 2 weeks later we finally get and email from the parts dept, told them what happened and then they said that they could not help and that I had to go to the store. We told them that they step was already done and they continued to refer us back to the store. So my wife went back today and it got handled but still took OVER and hour to get what we needed done. Bottom line, the stores and the parts department need to get together and do something different as that was stupid. There is no reason as to why All that cannot be accomplished in less than an hour.
I stopped by the Southaven store to “have a look around”, but was met by Xavier, and the rest is history! I’m now expecting delivery of a beautiful living room sofa, loveseat and recliner set due for delivery in two weeks. I had a great time engaging with all the staff I met while browsing around before making me final choice. Xavier introduced me to his manager MJ, who was also engaging and made me feel at home. Kudos to the Ashley staff I had the pleasure of meeting!
They had what I wanted ,no hassle sales talk.
The staff is great and knowledgeable..
We love Xavier! He was a big help and funny!
The associate was very informative, patient, quick with a great sense of humor. This experience was just as great as the first one. We will most definitely be back again for the third time! Thanks Ashley!
I have never been so mistreated by a single company where I’ve spent thousands of dollars. I’ve yet to receive any true response to my issues where I have spent too much money on a bed set and did not receive all the pieces and I’ve been calling For 2 months asking about it. Now they are refusing to answer the phone or give a call back. I spent thousands of dollars (financed) and have not received my full purchase. I have now asked for a Refund (after many weeks of back and forth) and was promised by the local GM known as MJ that I would recieve a call today. That call never Came and I just want them to come get the bed and give my money back.
Never EVER spend a dime here unless you want to get ripped off!!! I’ve spent two months trying to get the missing parts from my bed and they have yet to help or even let me talk to a supervisor. The order “has been sent “ 6 times and the one package I’ve got in 2 MONTHS is of the wrong parts!!!! DO NOT WASTE YOUR MONEY HERE
I have always experienced great customer service from Ashley Furniture in Southaven and that is why I am a repeat customer. Al was wonderful in helping me with my purchase. I will continue to choose Ashley Furniture in Southaven.
The initial customer service was great. Teya took good care of me. However what was disappointing was I came in the store on June 12 to purchase a recliner to be delivered before my husband birthday which is June 27th. Almost two weeks passed, no phone call from delivery service. I call the Southaven store several times from 10:00 am to 3:00pm, no answer. Contacted Teya the salesperson on her cell phone at 1:00 pm she was busy with a customer and will call me back. I finally had to leave work early at 4:00 to go in to the store to speak to a manager. Teya look into the issue and stated that basically my purchase order was canceled due to incomplete paperwork on her part . She did apologize for the mistake and took full blame and offer additional 5% discount. However, I’m very disenchanted with the communication barrier and having to come in the store because no one would answer the phone. I really wanted to surprise my husband for his birthday and he will not receive until June 30th.
the worst place I've ever bought furniture. first they overcharged for what I THOUGHT I was buying and then they misplaced parts at installation. I've been going back and forth for 2months to even get the right pieces but now I've asked for a refund and they are lying about the contract I signed because they know they can get away w it in the long run!
Very courteous salesman took time to explain things in detail a took extra time with us
My sales lady was amazing. Very kind Very helpful and very patient while I tried to decide
We truly enjoyed our experience. Can't wait to get our new furniture!
So helpful! The salesman I had was awesome and worked with our budget very well! He wasn't pushy about trying to sell furniture we did not want. 10/10 great customer service and beautiful furniture
We got a couch from Ashley and it was nothing like we saw in the showroom, when we reached out to Ashley they did not even care and just ignored our call and msg and email it’s been over a month we’ve emailed and texted picture of the damage but no answer from Ashley really bad experience would have given negative stars worst experience never buy from Ashley Southaven
I don't usually leave bad reviews, however I have been unable to get in contact with anyone at Ashley furniture who will actually get the issue taken care of. I ordered a bed set on 4/22/23 to be delivered. Upon delivery, the men who set it up let us know that there were some parts to the underbed drawers that were missing. After calling the guest response team and letting them know, I was told they had ordered the parts and they'd be delivered within 2 weeks. 2 weeks later I called again and they supposedly put in another order. When I still received nothing, I called the store and spoke with the manager who ordered the parts AGAIN. It has now been another 3 weeks and I am unable to reach anyone other than the rep who sold me the bed (who is awesome) but she isn't able to do more than escalate the issue. I'm tired of getting the run around and being blocked from anyone higher up on the corporate numbers. I'd really like all my pieces to what I purchased for over $8k.
Very professional and helpful
Stan was so nice, helpful and knowledgeable, Stan is the man that will put all his effort into helping you with your purchase.
I was pleased with the one on one service with the sales person, I thought she was very knowledgeable of the products.
The staff was friendly and helpful. It was a hassle free environment.
Tia was amazing and was so knowledgeable. She made our shopping experience fun and comfortable
They seem very unorganized, i did a lot of "go sit down, it won't be long"....... many times
Beth was very helpful with helping us pick out the living room group we wanted and with financing it.
Nice furniture with good prices. Very friendly customer service.
Stan was very approachable and helpful in assisting us with what we were looking for. We had prompt service!
Beth was very professional and friendly. I was in and out of Ashley Furniture in less than 30 minutes.
It was a very good experience
My experience today at Ashley Furniture Store today was Great! The salesperson was very professional and courteous. Give full disclosure of the entire transaction. Very Pleased.
I bought a couch here yesterday and had to come cancel it today. I was told by a worker named Stan that the couch came with the ottoman. He knew I wanted the ottoman yet later I found out it was an extra $450 for it which he never mentioned. The couch was already out of our budget so we wouldn’t have been able to add the ottoman and Stan knew that. He took advantage of the fact we are young and didn’t know much about it. We wasted hours of our time shopping here for nothing. Will never be returning.
I was greeted as soon as I entered the store. Teya was very professional and answered my questions and help me find what I needed. Definitely will be back.
Nikki Honore is the best at sales! Upon arriving, we asked that we are not bothered that we will find you when we have questions. Do you to Nikki listening to our request she made a quick sale when we found what we were looking for. Thank you so much Nikki.
Travis was fab.
Leroy met us as we entered Ashley in Southaven. He was professional, yet personable. He was well-informed and explained the different features of several mattresses. We bought a king mattress, pillows, and a mattress cover, partly based on his recommendations. A good experience, thanks to Leroy.
Great service and selection. AL was transparent about everything and a true pleasure to work with. I'll be returning soon for another purchase.
I saw so many positive reviews about Mrs Lauren Ashley and I must confess that surely she is a skilled professional trader and the best among all as her clients all said, she managed my account after I Invested $1000 and got a successful withdrawal of $12,000 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until its done, your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via. WhatsApp or email; laurenashleytrading@gmail.com WhatsApp; +1(601)348-1049
We received very good service. We are very satisfied with our purchase. The salesperson Ms Eliza Jones was helpful, professional and courteous.
Always excellent experience 👌
I made a purchase here after building a new home. The sales rep was very nice and I did not have any problems with them. On the other hand. I was told the entire time that this was a 0% interest purchase. Come to find out, the interest rate was 22.16% and by the end of the installments I would be paying $4000 more than the original purchase price. If you shop here, MAKE SURE YOU LOOK AT YOUR PAPERWORK NO MATTER WHAT THEY SAY YOUR RATES ARE!!!!
The customer service was great! Xavier was very informative, helpful, and cool! He got my cousin the best deal for her buck! I actually like this Ashley location over all the others. To me it has a bigger and better selection! Recommend to all!
Told her it was in stock. Never delivered waiting over a week closer to two still have yet to receive product delivery horrible.
Excellent
Sales people was very nice and helpful
The salesman was very helpful and was able to help me find exactly what I was looking for. I would definitely recommend this store to my friends and family.
Customer service was wonderful
Great customer service today!!
I had the best experience today with Cathy Bailey she could have sold me the moon. Thanks for a great experience
X was friendly, efficient, and found us great deals! He was also very patient with our 2 exhausting littles and us 2 indecisive adults! Haha. He really took the time to visualize how the sectional we were considering would fit in our space, which impressed me most. He will be my “go-to” guy from now on!
The representative who assisted me was very knowledgeable, friendly and organized.
Xavier was very patient and professional. He’s truly an asset to Ashley. Very please with my purchase.
Sales lady was excellent.
Great service
Travis Campbell was a smooth Operator He swept in on us and let us look around and I sat on this Couch that was heavenly I love the feel of this different texture they just got it in and it has Baseball stitching also I have no words for the pattern its very unique. Oh Yeah I think it looks like Dove Gray in color.
Leroy is great sales representative!!! He was very know and patient!!!
Mrs. Jones was very patient! Amazing service, we will definitely recommend her to family and friends.
Stan was very knowledgeable, helpful and kind. It was a very pleasant shopping experience.
Got a great price on a comfortable sectional. Exactly what we were looking for and it delivered in 2 days after purchase. The delivery service was professional, arrived early, and set up the couch and removed the packaging very efficiently. Would recommend!
Beth was great!! She answered alll questions! Resolved all issues I had with my existing account! Thanks Beth for your great service!!!
The customer service representatives were very helpful, friendly and knowledgeable. They made me and my mom very welcomed.
Stan was the best sales person, not pushy but informative when needed.
We absolutely love it
This Ashley's Furniture location is the best! Well I should say, the Sale Associate Teya Chudha and her manager are the best! She was not invasive (like many can be), yet very supportive and patient. She gave us our space to look around and was only a hand gesture away when needing her assistance or to ask questions. She was very knowledgeable of the furniture, and made us feel like we were investing in our home decor rather than just spending money on furniture. We told her we weren't spending much, but she treated us like we were spending millions. If you are shopping for any furniture piece, and you're in the Southaven area, please do yourself a favor and shop with Teya so you may experience Ashley's customer service at it best!
Great AL was very informative 👏
Multiple pieces of furniture we bought have fallen apart to some extent. My advice is also to not buy a warranty. They will always say it’s not covered. Ah ya….I hear your new couch has a rip? Well it’s on the seam so sorry not covered. Massive dip in the middle of the couch? Ya not covered either.
My salesman spent over 2 hours with me until I made a decision that meant a lot.
Great service all around
I had an amazing experience with Alan Humes as my salesman!!! He was so knowledgeable and very helpful while making my selections!
Eliza Jones was wonderful! Very knowledgeable, not pushy, just there to help.
Great staff and selection
Standard Ashley Furniture. Huge store full of furniture you could see in your house, but never get excited about.
Amazing place lots of beautiful choices great sales team..
Posted Sale prices are only for the promotion. Sales representatives do not explain or show prices when purchasing items. Sales associates say they can discount more than allowed.
I had an excellent shopping experience at Ashley.
I had an excellent experience shopping today.
Good service and good product
Xavier and the staff at the southaven location were nothing but friendly and professional. X went out of his way to make sure that i was able to get the exact items i wanted and was very patient with my hesitations on decision making. When looking to buy furniture, i would definitely recommend him as your salesman.
Xavier was a pleasure to work with and he was very polite and informative I thank him so much for the deal I got!!!!
Mikki, you’re the absolute BEST. You’re time and patience blew me away, as you put in lost of time and never once got impatient with me. Your honest confirmed you were the salesperson for me. For 2 days I was at your store and you were there, patiently waiting to resume from the day before. I can’t THANK YOU enough.
I love shopping Ashley furniture because of their selection and the amazing quality. I love my new ottoman. ❤️
Ale was amazing!
Knowledgeable and helpful salespeople
Great salesman and delivery
Very kind workers, Cathy and Stan both were able to help me and my boyfriend pick good furniture and a mattress. Definitely recommend, better than every other furniture store I went to.
Great my sales person was very friendly, very professional. He took my feelings and concerns into consideration to make me feel comfortable about my decision and choices on my furniture will greatly appreciate all his work and Ashley‘s furniture.
Great team
Go See LeRoy!!!
So far so good, hopefully the delivery will be on schedule
Teya was a great agent she help me to learn what fits me best. Very cheerful with a great smile and wonderful customer service. Will be returning soon.
Mikki Honore’ assisted me with getting what I want for my new home. She was very patient and provided excellent customer service.
reasonably priced furniture. convenient locations.
Great experience! Ms. Eliza was wonderful. She let us take our time, look & make our selections without pressuring. Excellent product knowledge. Answered all of our questions. Easy check out & quick delivery dates available.
I love Cathy
Sarah was very personable and easy to work with. Thank Sarah
Didn't find what I was looking for. Went back & found settee I liked. Got (2)
Quick service time.. We picked out a living room set, bought it, and had it scheduled for delivery in a short amount of time. It was great.
This sale rep was very nice and helpful
Sales person was not pushy, very relaxed and answered all of our questions. Went back the following day to actually make the purchase.
Shout out to Teya Chudha
Mr. Harris was informative and very helpful.
great service very freindly
Stan was very nice he didn't pressure us to buy something that we didn't need he worked with us and we got exactly what we wanted thank you
Service was excellent.
Great experience with my sales person Cathey Bailey. Experience was great.
My experience was good and my sales professional Xavier was very helpful and knowledgeable about the product that the store has to offer.
This was my first experience buying furniture and the customer service I received was excellent! My main sales advisor was Alan & he was great! He helped me every step of the way & was there to answer all my questions.
Sarah was extremely helpful and very patient while I kept changing my mind! I really appreciate her help and advice in my selection process of furniture. Thanks Sarah!
Excellent service
sales lady was terrible she was pushing more expensive mattresses and them she told me they would take my old she kept telling me should would call me back I kept having to call her. Eliza was her name
Sarah was excellent
Very helpful and knowledgeable.
Overpriced. Had same table different store for half the price. Went back to buy a piece to go with table sales. The rep was upset and then said we could have matched it well you should have told me that before I walked out the door the first time. Prices are marked up I learned that. Shop around don't jump on first thing. They all sale ashley furniture.
In June 2022, I purchased a mattress and adjustable base. Within a month, the slacks on my bed broke. I thought it was the bed so I called the company in which I purchased the bed, and they came and repaired. This occurred a total of three times. Finally, i was told by one of the technicians that my adjustable base was not installed correctly and to contact Ashley’s. I contacted Ashley and they advised me to contact tempurpedic. I was told by tempurpedic, since the base is an installation issue, this must be fixed by Ashley. Makes sense correct? However, Ashley refuses and stated that I needed to report this within days of purchasing the base. I guess I was suppose to know how the base wasnt installed correctly even though my career field is nursing!! This has been a horrible experience and I will never utilize Ashley’s services again. I totally regret my thousands of dollars purchase.
In June 2022, I purchased a mattress and adjustable base. Within a month, the slacks on my bed broke. I thought it was the bed so I called the company in which I purchased the bed, and they came and repaired. This occurred a total of three times. Finally, i was told by one of the technicians that my adjustable base was not installed correctly and to contact Ashley’s. I contacted Ashley and they advised me to contact tempurpedic. I was told by tempurpedic, since the base is an installation issue, this must be fixed by Ashley. Makes sense correct? However, Ashley refuses and stated that I needed to report this within days of purchasing the base. I guess I was suppose to know how the base wasnt installed correctly even though my career field is nursing!! This has been a horrible experience and I will never utilize Ashley’s services again. I totally regret my thousands of dollars purchase.
Great experience and a plus in professional sales..
Great customer service and very helpful with all my questions .
Everyone is so helpful! Very knowledgeable about pricing, sales, inventory and delivery! My to go place when buying furniture.
The young salesman was personable, pleasant and knowledgeable. He really helped me make a good choice & made the whole experience was positive & time saving. I can’t wait to get my bed for my guest room. I know anyone who sleeps on that bed with it’s new mattresses will get a good nights 🛌 😴💤
Mikki was great
Beautiful store with a great selection.
Leroy was great and efficient. The process was quick and he was not pushy.
purchases 2 sofas in Feb 2022, by Sept they have began to come unstitched, fabric was balling up, cushions are sinking and ripping from a retired couple using them. I've reached out many times and I keep hearing someone is coming out to "look" at them. These sofas are awful and looks like I've had them for 10 years and they are less than a year old. I've never heard of a company who will not stand by their products for the first year. we even purchased the additional insurance but somehow that doesn't cover a these issues either.
Excellent service Travis took care of our shopping needs and he was very patient and very helpful and knowledgeable. Thanks again for your service.
I really enjoyed shopping at Ashley! Travis was the best! His great customer service skills made it so easy for me to choose the right furniture for my home and family!
Excellent service. Attentive salesperson was patient, friendly and helpful. She determined my needs and then showed me my options making my shopping experience easy and less stressful.
I received by bed today. Delivery driver set it up and told my wife that everything was fine with it she goes to check it out and see lots of damage to the bed. my wife goes to catch the Delivery driver and he states he noted it on the invoice and leaves. He also forged my signature stating I accepted the bed. Ashley now states that because it was left all they can do is fix the damage. Excuse me but I bought new furniture not refurbished!!
This has been the worst furniture purchase I have ever had. First off this is the 5th delivery attempt and it is still not right. The driver left me with a damage bed and Ashley says because he left it all I can do is have it repaired. I strongly encourage anyone considering Ashley to stay clear of them!!
Today was a good day! Salesman Al was great explaining how everything gones very helpful and we walked out wit the furniture we loved
The delivery guys were on time and very professional.
Sales person was very helpful took her time showing us numerous selections they had and she also gave us space to discuss and choose the furniture we liked best. She was very knowledgeable and helpful.
Had been to another store offering the same recliner for $200 less. Ashley met the other store price without hesitation and cut the protection warranty price in half. Love their holiday spirit when it came to helping their customers.
The associate assisted me right away and also allowed me time to look at furniture on my own, without being in my personal space. When I had a question or needed assistance he was right there to answer my questions. I purchased a bed and it was a very smooth transaction. Thanks for your help Travis Campbell!
He was great fast and very professional
I have a great sale man last night he was wonderful I told him what I wont he took me right to it I was in the store 20 minutes Thank you Mr Sale Man
Very efficient and excellent service
The costumer service was amazing felt like the old days post Covid when people wanted to do their jobs . Great store if employees !! From the front alway to the back . And we made our way around !!
Travis did a great job presenting what we were looking for. Price and availability was made clear at time of purchase.
ASHLEY DID A GREAT JOB
I will never shop here again. It has been one thing after another with getting my furniture. I ordered my furniture and everything was fine. The day of the original delivery, they showed up before the scheduled time and I missed the call. When I called the driver back 5 minutes later, he wouldn't answer no matter how many times I called. I called customer service and they were no help. After an hour, they told me they would give me a $185 refund. A few days later, my furniture was delivered. The couch was the wrong color. I went to the store and a man told me he would put in an exchange and I would get a call the next day. It has been almost a week and I have not received a call. I cannot get them to answer the store phone. Customer service just told me that there was no exchange on file and neither was the $185 refund I was promised. I have had multiple other people tell me their bad experiences with Ashley and I did not listen. Please do not shop here. It is such a headache and there are so many better locally owned stores you can shop at!
I gave this two stars because Stan was a solid salesman. If it weren't for him I would've canceled this order. Bottom line is I moved to Memphis from our of state. I purchased enough furniture to fill a 3 bedroom home. I am now on my fourth delivery and will have to take off work yet again in hopes that this order will be fulfilled. On top of the multiple deliveries one item at a time. This was my experience during today's delivery. Attached furniture because it was shoved through the doorway, my hardwood floors are scratched all over because they were in a hurry and drug it across the floor. And left water everywhere and did not clean up after themselves. I have never experienced this poor of service. I will also mention that I have tried to contact Ashley several times and no one seems to have a solution or at least direct me in the right direction.
Leroy at Southaven Ashley’s let me wander around and look without following me around and checked on me occasionally. I don’t like pushy sales people. Thank you Leroy
It was very easy to get our living room furniture
Sarah was Awesome!
Always a pleasure doing business at Ashley's. Been a repeat customer for many years.
Had a wonderful salesperson who was patient and wasn't trying to just make a sale off of us.
Very through and informative. Sales representative who is an assistant manager was very knowledgeable, and pleasant.
Very professional service ( customer service and delivery crew). I appreciate the company efforts to keep me updated on purchases and delivery time.
Mr Campbell was very nice and knowledgeable, it was a good experience.
Great experience
Great experience!
I walked in and explained to Sarah what I was looking for. I made my purchase and was out in less than 30 minutes. Kudos to you Sarah 🥰🥰🥰🥰
Great customer service. The selection was great. The purchase process was fast and efficient.
Travis C. was great he listened to what I was looking for and delivered exactly what I wanted!
I have purchased furniture at Ashley several times over the last.20 years. I keep coming back because of the wonderful service by Ms Eliza Jones.. I dont know if she remembers me but I definitely remember her. Whenever I come to Ashley i look fo her service whether i make a purchase or not. She is a wonderful asset to your business. I joke she never retires There are some things a computer just can't do.
Sarah was our Sales Associate and she was great! Very helpful, knowledgeable, and didn't push and push to close the sale, which made me buy more from her. Will definitely stop in and buy from her again!
Stan was awesome! Great sales person! Not too aggressive and worked hard to find exactly what I wanted!
Amazing experience. Found the best bed ever along with great financing. Salesman Alan was great.
Purchased bedroom set with the "white glove delivery". Headboard, 1 nightstand and chest of drawers damaged. Called to get it replaced. They come out a couple of days later and replaced the damaged furniture. Chest was chipped again. Called back and they said no one had reported damage and acted like they were doing me a favor. Third chest gets here after another week and that one is damaged too. Just very disappointed in the quality and customer service. I've shopped with them before at a different location and did not have this problem before. If I could give them 0 stars I would because three times to get a damaged dresser that I'm paying on is unacceptable
Beyond the worst shopping experience. We bought a bedroom suite for kids on Sept 23, with "white glove" delivery scheduled for the 27. We were delivered half of a bunk bed, and the chest of drawers and dresser were both broken. Throughout our ordeal we have had their delivery team scheduled 5 different times. Every time something was broken or incomplete. We were told by the delivery team each time they would order something and reach out to us, but I'd have to call a week later to find out no one had put in an order. I asked for a refund numerous times which was denied. I finally spoke to the parts department to get replacement parts for the broken dresser and bunk bed. Something they admitted their associates should have done for me. Bunk bed parts arrived, and now they say they won't come put it together until dresser parts are in which will be in Dec. Everyone is bound by "store policy" and is incapable of finding realistic solutions. I have spent months of being lied to and having to jump through hoops to get furniture that isn't broken. They trap you with by their no refund policy even when they consistently deliver broken or incomplete orders. Save yourself the frustration and shop elsewhere!
I found the sectional I have been looking for. The sales person was helpful.
Salesperson was knowledgeable and professional. Showed me exactly what I wanted, answered questions without any pressure sales tactics.
Really enjoyed our experience our salesman was fun while also taking time with our purchase looking forward to getting our bedroom suit and mattress and the box part lol can’t remember what it was called
We were told our delivery would be made on 11/5/22 between 9:15 am - 12:15 pm. Received text notification on 11/5 that order was being delivered today. Waited …. No one showed within or after allotted time. Husband called and they told him the order was cancelled. They told him someone would call within 24 hours to schedule. This is after we take off work and other things to be home on their scheduled delivery date. Husband called store manager and no help. Drove up there and still getting nowhere. This level of service is unacceptable no matter larger or small purchase. Sadly, this was no small purchase. WILL NOT recommend Ashley and will NOT buy from them again. Also, cancelling our secondary purchases today. DO BETTER ON YOUR PROMISES, ASHLEY!!!
I had a wonderful sales person. I don’t remember her name. Ashley has the best quality of furniture.
Friendly and very helpful! Found just what I wanted!
Good place to shop for furniture but prices are a bit high
Great experience! Al was attentive and very informative without hovering too much.
The showroom was neat and clean and the staff was very accommodating though we did not make a purchase
I dnt think i will ever....EVER shop at your store again. I was lied to from the start anout the delivery and then when the day did come there was then another lie about the pieces i ordered. Didnt recieve all of my order the 1st time n that was the 1st time i was told 2 of the parts were on order. You dnt have to ever worry about US bothering your establishment ever again.
Great experience! Ms. Sarah Smith was really helpful and patient with us. Ashley Furniture has a great selection of furniture. We were able to find exactly what we wanted. Keep up the good job! Excellent customer service 👍
I love the furniture, but trying to get someone on the phone is next to impossible. The have my delivery scheduled to go to the WRONG ADDRESS, when I advised customer service, they told me I needed to contact the store... well, after finally getting someone on the phone at the store, we thought we had it all fixed. It has now been 3 weeks since original delivery date, and they tell me it will be 2 more weeks. I specifically asked if the items were in stock, as I needed a new bed NOW. I have been sleeping on a camper bed. Was told today, that the mattress was not in stock. I spoke with several people at the store, the left hand doesn't know what the right is doing. I've paid over $6,000 for this bedroom suite. I've asked to speak to the store manager, he seems to NEVER be available. The furniture is a good quality, but the customer service is horrible. I really wish I had gone somewhere else.
AL WAS VERY INFORMATIVE AND HELPFUL HE WENT ABOVE AND BEYOND..... ....
Worst service I’ve ever had from any company!! Ordered furniture over a month ago that still hasn’t been delivered. Then they had the audacity to bring my bed today and wanted to sit it on the floor with no rails or anything!! Then i was promised a 10% discount by one manager and the other at the store said no!! SOOO….NOPE!! Just canceled my entire order!! I’m sure there are furniture stores in my area that don’t have the horrible horror stories attached to their name😡😡
My sales person was very knowledgeable and pleasant to talk to Jermaine Harris is his name help me with discount i am very satisfied him
I am glad I went to Ashley. I had wonderful time looking at everything in there, lol. I went to buy a bed and did just that… The young lady I worked with was very helpful in helping me go through the process in obtaining my bed. I would recommend them to anyone. They have the quality of furniture I love. I went back to Ashley to buy a sofa, I had so many choices to choose from but I finally found the perfect one. The young lady that helped me was very nice and helpful. She gave me space to make my choice. I walked out feeling satisfied with my purchase and cannot wait to get it…. 06/13/2023
Been waiting since March for our head board to be replaced. Got the the panel a few weeks ago and still haven’t gotten the post to go with it or even heard from them. Last time I talked with them about the post I was hung up on.
Hassle free and very quick transaction!
Cathy and Brian were very helpful and kind
Beth was our sales associate. She was nice and showed me exactly what I was looking for and explained a deal they had going on that had me sold!
I had an excellent experience with this Ashley Homestore. Mrs. Eliza was wonderful! She addressed all of my concerns. I'm very satisfied!
(Translated by Google) Iliana Olvera Jermaine Harris (Original) Iliana olvera Jermaine Harris
The lady who helped us was extremely helpful, kind and knowledgeable. She did not try to push us to make up our mind and kindly answered our questions. We found that the price was reasonable.
Chris Allen was great!! He listened and didn't try to sell me on things I wasn't interested in. He was patient and was very engaging. Go see Chris Allen at the Southaven location, great customer service and great furniture selections!!
Great first experience with buying furniture.
The salesman was cordial but not pushy. After I told him what I was looking for, he left me to browse on my own, returning at intervals to answer my questions. I made the purchase the next day.
Ordered a daybed from Ashley and the day before it was scheduled to be delivered, a customer service representative called to say that the storage part would not be delivered with the rest of the bed. The customer service representative did not have an estimated time on when the missing piece would arrive. It is a whole two weeks later and still no storage! I will never make another purchase from them.Also, bed had an horrible odor to it, contacted Ashley and they have been giving me the run around .
I had a great experience. Staff was excellent and very supportive. Will buy from Ashley again. Thanks
We went in to look at options. Ended up buying. Great promotion in place right now. Travis was easy and honest with every step. Found exactly what we wanted to downsize from our current living room setup. It sits well with the right balance of comfort and firmness.
Alan Humes was very helpful. I got a great bed and night stands with his help.
I had the best sales lady Mrs Erin Lockhart ,very patient and even had a table moved ,to place in front of a sofa so I could make sure it would match. I had a great experience!!!
Over priced, poor quality furniture. Nice people but if I were trying to sell a poor quality product I would have a smile on my face too.
Travis was wonderful and helping me get my Cadillac taste living room set
My sales agent gave excellent customer service and helped with all my needs.
It was a wonderful experience from beginning to end. I loved the communication it was great. The movers were very friendly and was very careful in handling the furniture. I would definitely recommend Ashley.
The young woman that helped me was absolutely amazing! She was very professional, knew all the answers to any questions I had! She knew all the prices & difference in all the mattress I looked at! I would definitely shop Ashley Furniture again & ask for the same sales lady! Sincerely, Nancy
Great customer service with helping me find what I need. The delivery crew was very nice as well
Al was great!
I was expecting a delivery on yesterday. The truck pulled in front of my home only to drive off. A lie was told that I was contacted twice. I only received an automated call stating my item would arrive and that didn't happen. Then a customer rep didn't believe what happened, so I take that as being called a lair.
What a joke. It’s been since March trying to get a new head board and they have been out to our house for the 10th time today and still can’t get it right. All of the delivery men have been real nice and apologetic but we know it’s not their fault. The sells lady will not answer her phone or return our calls. We will not buy from them ever again. They haven’t even offered a discount or anything for our troubles on not being able to use the expensive bedroom furniture we bought from them.
The service was fine, and I’ve purchased items from them years ago.
Made a purchase that was suppose to be delivered by the middle of June. Still no delivery and absolutely no help or even response from anyone at the store. Extremely disappointed. Had the exact opposite experience at Great American Home Store so we won't be making this mistake again
Sales man was extremely pleasant and very helpful. His name was Stan Cleveland. I would highly recommend him for his help when shopping.
Very professional!! Wonderful experience !
PottersHouse Realty loves the "wonderful customer service" and how the sales persons expand on the craftsmanship it's items. The prices are very affordable. Ashley furniture has a wide variety of showroom items. They continue to have Great Sales maybe that's why they are #1 in America. Thanks for taking good care of us. I highly recommend this company because they care about "YOU."
Clean well organized store. Staff is very friendly and helpful.
Cathy helped us find just what we were looking for! Great customer service.
My furniture was to be delivered on Tuesday between 12-4p. The driver called me and said he was 20 minutes out. I asked if he needed directions because we were in a new subdivision. He said no but 20 minutes later he said they were lost. I asked what street was he on and he said he didn’t know nor could he give me a land mark. When he figured out what street I told him to get in the left lane and he should see a shell gas station on his left. While he never said anything so I asked if he saw the shell gas station and he said no. He said can you ping me your location. I said I am at work but my husband will get the address of the shell gas station and then I can direct you from there. I send the address to never hear from them. I called many times for many hours and got no answer or response. My husband said they called and said they had been driving around for 45 minutes and it was time for them to return the trunk back to the warehouse by 6 and I would have to reschedule my delivery. I complained and was told I would get my delivery fee back. I got the furniture days later and still have not received my delivery fee back. Oh and the manager continues to not return my phone call but I am making a visit to the store today so either I get the delivery fee back or they can pick the furniture up. I WILL NEVER BUY ANYTHING FROM THEM!
I was very happy with the service I received purchasing my new Sealy mattress and adjustable bed frame at Ashley. Iliana was very knowledgeable and helpful and I will definitely seek her out on my next furniture purchase!
I waited four months for my furniture and for them to not deliver it all they said my sell's rep didn't include it and then the delivery drivers were rude when I asked them to call their supervisor they told me no
Back in March I ordered a mattress, adjustable base, and a bed frame. I was told the bed frame was on back order until July or August but could get the mattress and adjustable base the following Tuesday. ALMOST A MONTH LATER they get delivered but the guys cut the power cord to the base. Contact Ashley and they said have to get ahold of Tempurpedic. Went to the store and was promised a new base. Week later got call from warehouse saying that isn’t going to happen I need to go through Tempurpedic. Contacted Tempurpedic and said they can’t do anything that Ashley had to replace it. Contacted Ashley again and told them Tempurpedic won’t replace it. The agent argued with me demanding I have to go through Tempurpedic. So I went back to the store and again promised me a new base. Two weeks after not hearing anything finally got a power cord to go with the base. Fast forward to now, get a notification that bed frame is ready for delivery. Schedule delivery and when they arrive, they are only there to pick up the useless loaner frame and no bed frame!! Contacted Ashley and they said waiting on the rails. They forgot to communicate that to me!! Now I’m ready to cancel the order for the bed frame. Read the other reviews. They’re not lying. Do not buy your furniture at Ashley!! Stay away!!!
quick service and very informative.
Great place
Back in March I ordered a mattress, adjustable base, and a bed frame. I was told the bed frame was on back order until July or August but could get the mattress and adjustable base the following Tuesday. ALMOST A MONTH LATER they get delivered but the guys cut the power cord to the base. Contact Ashley and they said have to get ahold of Tempurpedic. Went to the store and was promised a new base. Week later got call from warehouse saying that isn't going to happen I need to go through Tempurpedic. Contacted Tempurpedic and said they can't do anything that Ashley had to replace it. Contacted Ashley again and told them Tempurpedic won't replace it. The agent argued with me demanding I have to go through Tempurpedic. So I went back to the store and again promised me a new base. Two weeks after not hearing anything finally got a power cord to go with the base. Fast forward to now, get a notification that bed frame is ready for delivery. Schedule delivery and when they arrive, they are only there to pick up the useless loaner frame and no bed frame!! Contacted Ashley and they said waiting on the rails. They forgot to communicate that to me!! Now I'm ready to cancel the order for the bed frame. Do not buy your furniture at Ashley!! Stay away!!!
Excellent experience. Showroom is very nice and Stan from the sales team did a really good job of answering questions and checking in without hovering or pressuring us in any way. I feel very confident our purchase was the right call thanks to his efforts at making sure we had all the information to make the best decision. I’ve been an Ashley customer for years and this experience was no different. Thank you!
Taking time out to see what I need to make sure I get it
I had a great time everything was very understanding
It was an excelente service fron Mr Alan
VERY disappointed! Went today to buy my furniture and was told Thur when I came back today I would get 30 percent off 12 month same as cash and get there and Al said it’s 20 percent unless we do 6 months which is not what we were promised. Then told we couldn’t get today because the warehouse doesn’t close until 4:30 but that they would Lock the gate at 4 so we wouldn’t make it. AND even though we were buying in Ms that since we picking up from Tn warehouse we would have to pay Tn taxes!!!! I live here and am buying from here just picking up from warehouse so why would I have to pay Tn taxes??????
Al did an amazing job of getting us exactly what we wanted!
The salesman, Stan Cleveland, was outstanding and informative.
My Wife Dolly and I visited this Ashley store after doing some online shopping; the goal was to walk in and hope to find what she would like to go in the kitchen. Al treated us, and I must say he was not overbearing and explained everything to the tee. He allowed us to walk and remained ear shy of questions. After the choice was made...He made the process easy and quick. We will be back for our next purchase, and we will be asking for Al. You would think he owns the place the way he conducted business. Highly recommended!!!!!
the man who helped us was very nice and friendly and lots of help
Alan House was very helpful and knowledgeable about products services and options We are returning to the store this Friday to finalize our choice in living room and bedroom pieces Thank you for allowing us to visit your beautiful showroom in Mississippi
Nice furniture and people. Didn't hover but we're never too far while browsing after the initial hello. Answered questions we had.
My service was excellent had no problem my salesperson was awesome 👏 & yes I would be back too do more business with Ashley ❤❤❤❤❤❤ my new set..
The Service was phenomenal but they did not have working AC in the store so it was a little uncomfortable other than that the service was great
Got a great deal on a couch. Everything beautifully laid out and the staff was very helpful!
If I could give a negative I sure would. I never got part of what I purchased and very disappointed with the management team and crew. I made my purchased on November 3 of 2021 and canceled it because after eight months I still had not received part of it. Yes I did change my order but at the same time I gave them plenty of time to fulfill it. Every time I spoke to the manager I got some kind of excuse or another. I got to the point I gave up and quit asking and because he refused to return my calls always promise to call me even give me a date or a or a time but never did.. It would be an injustice if I did not stop people to even open your doors in your store. I will never ever ever ever purchase anything from you, my children, my friends, or anybody in the freaking world. I hope this is the last time I write or waste a precious moment regarding Ashleys Furniture🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Ms. Cathy was amazing! Thanks for everything!
The Best Customer Service. Not only was our Representative attentive, but everyone else was just as well. Good energy!!!
My sales rep was awesome and worked hard to make sure he found what I was looking for.
Five stars for Anissa only. She has been helping with a corporate issue. It is not resolved yet but she is really very helpful!!!!!!!!
Ask for Stan cause he is the man. He was amazing. He made my experience fast and easy. I would recommend Ashley in Southaven MS!
Alan Humes was very helpful, a good guy. He helped us find what we wanted. Excited to get our new furniture delivered.
Had a great experience working with Beth today! I’ve got some beautiful furniture on its way to my new apartment!!!
Loved my experience!
Mikki was absolutely wonderful throughout the entire process from when we walked in the door until she gave us our mattress covers. She greeted us and then gave us space to make our selections. Once we were ready, she was right there. Mom wasn’t yet convinced of a coffee table; but after working with Mikki, she was able to find the perfect one. Mikki ensured we knew all the options we had and understood the various price points no matter what we choose. What was a trip for mom to purchase new furniture for her new place became a trip for mom and myself to purchase new furniture. She remained very patient with us throughout the entire process. We had delivery addresses different from billing addresses, updated phone numbers needed, and we utilized multiple payment options. Mikki made sure we were 100% satisfied with our purchases and handled our unique requests with ease. She did a great job, remained professional, and was always courteous. Thank you Mikki! Hopefully the Southaven location can retain her, I’ll be back to shop again.
Mikki was absolutely wonderful throughout the entire process from when we walked in the door until she gave us our mattress covers. She greeted us and then gave us space to make our selections. Once we were ready, she was right there. Mom wasn’t yet convinced of a coffee table; but after working with Mikki, she was able to find the perfect one. Mikki ensured we knew all the options we had and understood the various price points no matter what we choose. What was a trip for mom to purchase new furniture for her new place became a trip for mom and myself to purchase new furniture. She remained very patient with us throughout the entire process. We had delivery addresses different from billing addresses, updated phone numbers needed, and we utilized multiple payment options. Mikki made sure we were 100% satisfied with our purchases and handled our unique requests with ease. She did a great job, remained professional, and was always courteous. Thank you Mikki! Hopefully the Southaven location can retain her, I’ll be back to shop again.
Eliza was great and very knowledgeable. She made sure we understood the the process and well as the products.
The salesman was very helpful and attentive.
Stan was a great help. He took the time to make sure we got the setup for our sectional we wanted!
My sales person was horrible. She was willing to charge me an extra $1000 when she could have told me that the Ashley Store does price matching with the Ashley online. But for some reason she wasn’t willing to tell me that. After I decided to cancel the order, then she told me that they did price matching. If she had given me her card, I could tell her name. but I will say that she was the assistant manager at the Ashley store in whitehaven on airways. This lady lied to me about the price of the furniture the delivery fees, and stocked items. I will never shop at this place again. If you want a honest sales person, go to great American home store in Southhaven. And ask for James
The salesperson at the Southaven store, Kena B. was very nice and helpful! I would definitely ask for her again for future furniture purchases. I purchased a collapsible box spring for easy transport to a cabin I own.
My sister and I went in since we didn't get a response when calling (shortage of staff as with many businesses) at one store, and found something we liked even better than the pictures sent by a staff member. We were so 😊 excited, especially since it was near closing time and again...short-staffed. The salesman was patient and handled our purchase with ease, politeness, and with expertise. We were extremely satisfied. Thanks.
We had a really good experience with the Ashley Southaven store. We happened upon a weekend 30% sale. The salesman was very helpful and knowledgeable.
Worst place and too high and takes too long for an order go to royal furniture
Very helpful & courteous staff
To make a long story short. I spent a lot of money on a bed at the southaven location I didn't get. Our sales person I assume ordered a firm mattress when I said soft just like the one we tried. Now I am stuck with a bed for 30 days I can't use. Just the first night and my back is killing me it is to hard. You can't get anyone on the phone at the store at all. I have left messages after messages and customer support is useless also.
Edit: It’s been a couple of weeks and we still don’t have the correct table we ordered. The receptionist put me on hold to get a manager today and they left me on hold for 1 hour and 40 minutes, they only picked up the phone then because my husband drove over there. We paid for all of this furniture in February and it is now end of May and still no one can help us get it right. Be very careful if you buy from this store. The manager doesn’t return calls and threatened to call the police on us if we left the cocktail table there since it’s not the one we ordered. We will be following up with a letter from an attorney this week. We waited 6-7 weeks for our furniture to be delivered. 3 of the 5 items we ordered were not what we ordered. We tried to send them back that day and were told they couldn’t put them back on the truck and the store would contact us within 3 hours. We have called, messaged left messages with customer service and on voicemail and no one has returned our call. It’s been 6 days and still we haven’t hear from anyone but are told daily by customer service someone will call us back that day. This is the worst furniture buying experience we have ever had.
My wife and I purchased a Tempur Pedic mattress with the TEMPUR-Ergo 2.0 Split California King Adjustable Base in November of 2021 from the Ashley store in Southaven, MS. We also purchased a sectional couch at the same time. The sales person, Beth Hawkins, stated that we would NOT have to make ANY payments until we received all the merchandise for each order. The bed arrived in January and we started making payments in February as stated. The couch was scheduled to be delivered in February by was pushed out to April. We were fine with that until we received a bill March. I contacted the Ashley store in Southaven and they stated it was a billing error and they would correct it. Well, Ashely did not address the issue. In April I received another bill from the finance company with late fees. I gave the finance company a call and explained what Ashley had told me. The finance company stated they only bill based on the information Ashley reports to them. I made a trip to the Ashley store in Southaven where we made the purchase and asked to speak with a manager, which I got the run around. The manager that was suppose to assist me yelled at another assistant-manager, Cathy Bailey, to give me a hand. I presented all the paper work Ashely had provided me after the sale. The assistant manager looked over the paper work and asked if I had received a specific item on the couch billing. Which I say yes, because it was part of the bed order. She handed me the paper work and stated, “Well, that was why I was getting billed”. I explained that I was told I would NOT be billed until I received ALL the merchandise on the order. She admitted and stated the sales persons that sold us the merchandised lied to us and that there was NOTHING they could do. I guess I should have purchased a jar of Vaseline as well, because not only was I lied to I have now incurred late fees and they have dinged my credit, but at least the sales persons got their commission check.
Jordan (no Mike) at the Southaven store was amazing. He was patient and very knowledgeable. I will most definitely shop with him again!
Friendly service. Thank you!
Great customer service . 10/10 well recommended
Jordan ross was amazing, he helped us through everything, and was very patient with us as this was our first time financing anything. definitely ask for him if you go, he'll do his best to make sure you leave happy!
Love my couch
I always have a great experience at this Ashley’s in Southaven. Sales team is always helpful and makes the process smooth. Kaylin helped us with our new purchase today and I can’t say enough great things about her!
My salesperson Beth was very nice and knowledgeable.
Great customer service !
Al was awesome. He made my experience in picking out my furniture quick and easy! I loved everything he helped me pick out and the whole process was was seamless. I will definitely be using Ashley Homestore again and using Al as my guy. Thanks Al and Ashley Homestore your awesome!
Last Monday I visited the 3 places closest to me for a mattress. At Great American Store the salesman was more interested in bs ing than a sale, at Royal there were no salespeople visible to any of the customers I saw but st Ashley I had the attention of a salesman, the assistant manager and such attention to my wants. Yesterday I returned to a lovely lady named Mickie and spent more than I had planned. I will return there again and my thanks for the courteous and professional treatment.
Customer Service was friendly and caring. Ashley furniture is beautiful and affordable. Also, my sales agent was very professional and she helped me find the best bunk beds and mattresses. I will be back and I would recommend Ashley Homestore to family and friends which I already have.
Great Customer Service.
Beth, our salesperson was absolutely amazing. She went above and beyond to make sure we got what we came for. More than ever she was very patient as I am very undecided about exactly what I want in my home. I can truly appreciate the fact that she wasn't one of those pushy salespeople who tried to push furniture off on people to make a sale. Thanks so much Beth!
Great selection of furniture and good customer service!
Customer service was phenomenal! Very nice and extremely helpful staff. It took no time for me to find what I needed. (Quick and easy)
Great service and answered all my questions with helpful answers
the people are very nice and helpful. l always shop at Ashleys and their furniture holds up very good. l highly recommend Ashleys. Wanda Sodd
Price was to expensive for the item I purchased. I wasn't greeted when I came into the store, two men just looked at me. I made it to the back of the store and on my way back to the front of the store when Bobo asked have someone helped me yet and I said no. She helped me find what I like. Very customer friendly .
We had a great experience with Ashley furniture store. We were assisted by Al Hargett. Can’t wait to get home and sleep on a new luxury mattress.
My salesperson was Kaylin and she was so nice and professional. She gave me space to look without pressure and provided excellent customer service. My transaction Was smooth and she made sure I got exactly what I wanted and was happy with everything. My furniture was delivered promptly and in great shape. Would 100% recommend her and this location
Great experience shopping at Ashley’s. Great value and service. We will be back.
I went in for a bed and mattress for my guest room, $1500 later I leave with 75% of a bed that I really really didn’t want but it was the only one they had in store, otherwise we’d have to wait 8-10 weeks. Got the bed home, it’s a king bed but I was given (3)full size slacks, no strews, and 3 other pieces missing. Now I still have to wait to assemble the bed…. At this point, I’m returning the pieces I did receive for a refund. My only day off this week was a complete waste of time in that store Experience was great in the beginning, ended Horribly
They matched an online price for me and my transaction was quick and easy
Nice n has great deals an prices
Love my furniture
The sales team was very respectful and did not follow us around. We were able to look for what we wanted without any pushy sales people bombarding us, and once we found what we wanted, we were able to get immediate attention, and they were top notch. I would recommend the location on Airways in Southaven, MS to anyone looking for any new furniture.
I will never purchase from this location again! On Feb 2,2022 I called to make a complaint they said someone would call me back in 3-5 days here it is Feb 14, and I have yet to speak to anyone they are very dishonest ppl in the store and don’t keep their word. The manager obviously is not managing well. I have a $3500 dollar order that I’m very seriously considering canceling because the lies and bad customer service.
Not as large of a selection as I was hoping but ultimately I made a purchase that I’m happy with. I was shopping for a new mattress. Staff was easy to work with and made the entire process as easy as possible.
Al Hargett was very helpful and patient while we were picking out our new furniture. Can’t wait to try our new mattress out!
The sales representative was very professional and and attentive to our need during our buying experience.
Mr. Travis was a great salesman..South Haven location. We wish we could have gotten more for the bang but over all we are satisfied. He was very patient with us, but an outstanding salesman!
Excellent!! Friendly!! & more importantly, knowledgeable staff, no pressure to buy, excellent selection of furniture to choose from!!!
I had a great experience shopping for my furniture at Ashley Homestore in Southaven, MS. Beth Hawkins helped me through the entire process, and I never felt overwhelmed. She showed compassion towards me when I needed time to think or make phone calls. She also was very knowledgeable about promotions and products. It was evident that she cared about my well-being when choosing the right mattress, and that was very reassuring. When something was out of my budget, she did a great job showing alternatives and that was appreciated. I would highly recommend this store. Not only Beth, but every person that worked there, was kind and very helpful.
Cathy, Salesperson very considerate and not pressing on customer like most thanks will shop store again when need merchandise . Thanks again Cathy and Ashley's
Great service by my salesperson Cathy Bailey, she took the time for me to look, she helped me pick out my mattress and sectional. She was very knowledgeable about all products she showed me.
Latest update: An Ashley supervisor just suggested that I lie to the Protection Plan company as to when the damage actually occurred in order to get them to fix my chair. Do yourself a big favor and go elsewhere for your furniture needs. I purchased a power recliner in August 2020 along with a 5 year Protection Plan. In June 2021, a bracket on the lift mechanism broke turning the recliner into nothing more than a chair. The damage occurred within the 1 year warranty so I contacted Ashley customer service for assistance. I was told that a technician would come out to determine the parts needed. That did happen but that was the last helpful thing that Ashley did for me, their customer. I received the parts in August 2021 and contacted them to schedule the repair. I heard nothing so I contacted them again. They opened another claim and a couple of weeks later I received a second set of parts but still no technician. I contacted them again to send a technician and again heard nothing. Now we are being told that our chair is out of warranty so we need to contact the protection plan provider. Just for fun, I tried that and was told that I had to contact Ashley because the damage occurred during their warranty. I paid money to both companies and am the only one that hasn’t benefited.
Kaylin was amazing !!!! I get to furnish my entire house because of her. Highly recommended. Don't forget to ask for KAYLIN !!!
Jorden Ross was amazing with patience and understanding.
UPDATE!! After posting this I was given a phone number to call and another to text. These two people have completely different information. 1 800 # told me I cannot return furniture that has been accepted into the home. When I told her I didn’t sign anything we were disconnected! Surprise! TERRIBLE EXPERIENCE! I had a table delivered with the wrong hardware. The guy said he would be back with the right stuff and that was almost a week ago. I paid for a white glove service. I’ve called Ashley twice and actually went to the store once and no one is helping me!!!!! I would like to have dinner at my new table!!!
Run away!!!!A table was delivered and they had the wrong hardware so the guy said he would come back with the right stuff. That was almost a week ago. I’ve called Ashley furniture twice and even went to the store once and I can’t get anyone to help me!!!!
We found the very chairs we were looking for and they were in the local warehouse for us to pick up. They were reasonably priced. . The assistant manager even gave us a great discount. Friendly assistants, clean store, beautifully decorated. Linda and David Jamison
I bought a couch in April 2021. I have had a problem with the armless recliner since we received it. I called about the issues in May/June 2021. No one came out to assess this issue they just said they ordered a part and when it arrives to call them and they'd send someone out. No part ever arrived and never was I kept updated. They closed the ticket and never informed me. I went in person to speak to a person in the store on Jan. 21, 2022. I spoke with a manager and explained the issues. He then sent an email to the service department specifically asking to have a technician come out and assess the furniture to see if it needed a part or if it needed replacing. I got a text from the service department asking for pictures of any damage or of the problem. I asked them if they would just send someone. They wrote back stating they needed pictures before the could start the service request. I informed them that there was no damage but it needed to be looked at before anyone could make a decision on a part. I sent them these attached pictures. I could not see what the specific thing was wrong in them how could they. The service department sent me a text saying they were ordering a part and I could call their 877 number for updates. I explained they did this 8 months ago and stated to them that a manager from the store requested an in person assessment. All they stated was they apologize. I'm so mad. I am at the point of canceling my store card and letting family and friends know to not ever use this company. Like anything else if you take care of your customers, your customers will take care of you.
Exactly service . Highly recommend!
Great team everyone was welcoming and smiling. Ms. Eliza was wonderful. I only went to look but with her help I made a purchase will definitely be coming back.
This is my second time doing business at this store. same salesman. Al Harget. First time was for a complete living room. 2 Leather couch, 2 end tables, 1 coffee table, 1 large area rug. the salesman I delt with was knowledgeable and truthful about the product, availability, and delivery time. I was not real happy to wait as long as I did, but I knew before we put the deal together, and it was actually earlier than he told me. Honesty means alot to me. Tell me upfront, and I can make an informed decision. he did, and I respected him for it. Enough to come back. 2 years later, furniture holding up well to 4 adults 2 dogs and 2 kids. I am happy. It's now time for a love seat for my din. walked in at 5:50 pm Al was there but getting his coat and hat to leave for the day. He saw me and took his coat off and shook my hand. at 6:20 pm I was the proud owner of exactly what I was looking for. No settle for this. it was what I went shopping for and sold to me on my terms. I would happily recommend. You can spend more, or you can spend less, but I don't think you will get a better value for your money, or better service than Al Harget, at Ashley HomeStore in Southaven Ms.
My husband and I knew what we wanted when we entered!! We were greeted with enthusiastic and social distancing!! We told the sales person Mrs Bobo what we wanted and she delivered on point!! She knew what to offer and keep us in our budget!! We will be visiting again!! Thanks The Dean Family!
Good furniture a little too pricey
Kayla is so sweet. She took the time out to explain everything to me thank you soo much for your kindness.
Fast approval! great price on 2 beautiful leather sofas! And a coffee table. Thanks Ashley furniture and my sweet salesperson Ms Bobo!!
Definitely good furniture had my stuff in no time ask for Kaylin she’s the best worker they got she will get you straight and actually help you with understanding the process and the best options
The warm feeling and homely and wholesome way I was treated makes me feel like I was talking to family. The way the young woman Kaylin helped me made everything such easy. I completely appreciate the way she understood what I wanted. I really would recommend coming here again. It’s A+ customer service. 5 stars
I’m happy they have good service
We have waited 20 WEEKS for our bedroom furniture and STILL don't have a definite date of delivery. I understand the supply chain is crazy right now but 20 weeks.... every week we check on it and it keeps getting pushed further and further back. If you are wanting new furniture just know that you won't receive it until 6 months later.
Travis was awesome made my experience super easy and stress free went above and beyond to help me make a decision and explained everything very well when it came to delivery and what I’ll be paying for.
I just bought the matching furniture to my bed at Ashley’s in Southaven and the lady that help me was amazing! Mrs. Aryel was the sweetest and found exactly what I was looking for!
Sales person listens to your thoughts and ideas and help with options to achieve what you are looking for. Very knowledgeable and informative about the whole process with available options.
Visited Ashley Furniture and was immediately impressed with the cleanliness, and how spacious the store was. All f the staff that came near us was curteous and friendly. Our salesman was patient, knowledgeable and attentive.
No pressure salesperson Always have we are looking for at good price
What a great store. Everytime you walk in always some with a smile ready to help you every way possible. And they care about what your looking for and will make sure that you are happy and satisfied with the selection. What a great store and friendly place to be
Ashley Furniture is the number one store to purchase furniture for your home. They have ease financing and also have an awesome sales team.
great service like my purchase
Al was very nice and professional i recommend anyone to go to the store and ask for him
Purchased multiple furniture and so far so good lady explained all the warranty on everything and just waiting on it to arrive.
I walked in just kinda inquiring about a bedroom set i saw online and to see it in person . The first salesperson i passed asked what i was needing today and i talked to her about the availability of of the set and we checked it thankfully most of it was available within the month/month and a half of order date. Beth was so helpful, i cannot sing her praises enough. She explained all the financing options and how the process worked (buying furniture is a new venture for me). Now i am sitting pretty waiting on the shipping and delivery notifications. And since i didnt know this i feel like i should put it here, the 5 year warranty, if you never cash in on it, you get back in store credit.
Sales person was very professional
Jordan was really helpful. It was a smooth transaction.
Everyone was very helpful and made the experience a breeze. Each employee made us feel like family and help us to pick out the perfect furniture for our home.
It was a nice experience and our rep was very friendly and helpful. Enjoyed the conversation with her. I’m happy with the way everything went. She did a great job and my wife and I were very satisfied.
Very happy with our purchase at Ashley! We have never been disappointed with any Ashley furniture. Bought new living room furniture today & very pleased with the customer service & offers available to us today.
Great place to shop furniture.
Great customer service. Helped me and my wife find everything we were looking for.
Great customer service no hassle experience Thanks for that!!
Excellent customer service, thorough explanation of benefits and differences between products, and wonderful experience working with the sales staff and manager.
Purchased furniture with a warranty. After MONTHS of trying to get this store to honor the warranty (multiple phone calls, multiple e-mails), I've been passed from one number to another, with no one accepting accountability. I've been promised that someone will contact me to schedule an appointment to view the furniture. No one has called. I was told that if I will submit pictures of my furniture to their e-mail address, someone will contact me. I have done this twice, no call. I've spent hours on hold trying to get help, even phoned the store. I received a, "Sorry, we can't help you. The warranty is through a third-party source and THEY have to schedule an appointment with you." I will never purchase another item from this store. Garbage.
Stan was so nice even when I couldn't make up my mind.
Amazing experience! Mrs Bobo was very pleasent. She didn't pressure me into making a decision and was extremely professional.
Good experience. Will go back.
Great Black Friday deals. I purchased a Tuffet Bed that was basically half off.
The sales staff is great but price is high
Great selections great salespeople Mikki was great and very attentive with helping us and multiple people at same time.
Awesome service!
Great service and beautiful furniture. Travis was a huge help with our final decisions!
Love me custom service representative (KAYLIN) she has a great attitude she help me with no problems she sovle everything I was looking for she was awesome 🤗🙂
The salesman Jordan was very knowledgeable, and a genuine joy to converse with about what we needed. I would recommend Ashley, and him any day of the wk.
The Salesperson Kaylin Foster is the best. We went to the one at 6129 Airways In Southaven Mississippi and she literally help us furnish almost our entire home. We just had a home built & she help us furnish it. She is very honest and a great salesperson. She went above in beyond to meet our needs and expectations. She was very professional and she really care about her customers. She also know her job very well; everything she told us was on point. We usually shop around between Ashley, Great American Home Store, & Royal but once we started dealing with her, we bought everything else from Ashley. We even send others to her now. I just sent my brother to her, he called me today and said she did exactly what she said. She is truly a person of her word. I even have several others building homes & I sent them to her. I don’t want to deal with any other salesperson because I’ve had bad experiences with people making empty promises or not leveling with us up front but she is very honest and no hidden messages. We love her service so much, we’re even buying our patio furniture from her. And we’ve never bought patio furniture from a furniture store.
My experience shopping with Eliza at Ashley’s was amazing. Great customer service and I love my new couch!!
Stan was great and had quick answers to all my questions. Good selection of products. I was in and out.
I will NEVER purchase a single thing from Ashley HomeStore again. If I could give them 0 stars I would.My husband and I purchased a bed in store on 10/29. We specifically chose the one we did because it would be delivered quickly instead of the several month wait for most furniture. Our bed was delivered defective on 11/03. The bed wasn't even in our home for 10 minutes & we notified customer care. The delivery men were still here while we called. Customer care told us we would have to wait 7-14 days before the hardware was delivered & call back once it got there to schedule someone to assemble it. We immediately called the store & notified them. They said there was nothing that could be done since the item had been delivered into our home, but would make a note on our account for someone to contact us. We heard back from no one. After a week went by we followed up ourselves on 11/11 & spoke with customer care who was showing no notes on our accounts of previous calls or any service orders. She said that she was going to place a new order & the missing pieces would be delivered within 7 days.7 days later, no hardware, no follow up, nothing. We call back & after being on hold for 10 minutes finally reach someone who says they do so an order on 11/11 and they'll check on the status. She puts us on hold for 10+ minutes only to terminate the call. We call back, explain the issue again & explain that the previous person hung up on us. This guy says he'll check on the status of the replacement parts & puts us on hold again. 10+ minutes later & the call is terminated AGAIN. We call back a third time & after being on hold we finally reach someone who tells us that not only will the hardware not be here in 7 days, but it won't be here until JANUARY. At this point, this disassembled, defective product has been sitting in pieces on our bedroom floor for 2 weeks & now we are going to have to wait another 2.5 months minimum before the pieces arrive. We requested that they schedule the bed to be removed from our home & our account refunded for the amount. She tells me that we have to call the store we made the purchase in.We call the store & ask to speak to the store manager, but are told he's in an interview. We explain our issue to the woman on the phone who to no surprise tells us that the store can do nothing & that we have to reach back out to customer care. We let them know we've already spoken to customer care who said we had to go through them for the refund. We're then directed to the warehouse because they have to approve refunds? Makes no sense at all to me, but maybe we'll finally get someone to resolve our issue instead of bouncing us around.We call the warehouse with the number to store provides & request to speak with a supervisor. The man who answers refuses to transfer us & instead wants to relay messages back & forth. He tells us the only solution is to be credited the amount of the bed & purchase a new one. So now we are looking at several more months without a bed. We ask again to speak to a supervisor & he again refuses to transfer us so we requested the number to corporate.We call the number to corporate to immediately be transferred to a different person. We explained our issue again & requested that the defective bed be removed & we be refunded. He calls the store & after more time on hold tells us that the only solution is store credit & then transfers me to another lady who can "explain it better."This lady tells me Ashley doesn't have a return policy. A blatant lie as it's clear as day on the website. She then tells me that not only is the only solution to be given store credit for the purchase of the original bed, but the bed has been discontinued so we have to go back into the store & start this bs process all over again. We told her we did not want the credit, we wanted the bed removed & a refund. She again tells me they don't do returns and that's the only solution.Stay far far away from Ashley HomeStore. Sho
I had a great experience today at Ashley Funiture...Kaylin did all the work, I just sat down and she went to work completing my order...kaylin is a multiplier, moreover Kaylin has a great personality with customer services in plain view...
I purchased furniture in August and was okay with the delay in delivery due to the pandemic but after having to return to the store because my incompetent sales associate didn’t completely my paperwork and receiving a text message in September that our furniture was ready for delivery and then calling the 800 number to find out that only 2/3 pieces were in stock and we would have to wait until the middle of October for the third piece, it was a little disappointing. I did not receive a phone call or text message in October so I called the 800 number again to find out that our third piece would not be in stock until November 7. I asked for partial delivery of the two pieces and was told the 800 number could not accommodate me with my request. I waited until after Nov 7 and called my local store and was told a partial delivery could be set up after November 11. I had to call the store again and was told my furniture was on layaway status due to the selling rep, CarolAnne not completing my paperwork so I had to look on my credit report to see who financed my account because it was never purchased on layaway. I was then told my paperwork would be updated and delivery scheduled. I called the next day after not receiving a return call and was told that my order was canceled. When I spoke with the manager she advised me there was nothing they could do except pick out new furniture and work with another sales associate. The answer was no! After years of being a customer to Ashley, they have lost my business and every referral I would send their way. Ridiculous!
I was very pleased with the selection and service although it seemed to take a long time to check out, I would recommend them.
My experience at Ashley home store was easy and pleasant. The associate was very helpful and kind. I
They have wonderful customer service. Travis Campbell my sells rep did a excellent job. Thank you all so much
We love the atmosphere of Ashley HomeStore in Southaven, MS. It’s a friendly environment.The moment we step in the door our salesman does her best to make sure we get what we desire. Ashley furniture has many options in the store and online. We always leave with the best bargains, best quality and the best arrival date available for our delivery. The process is always quick, simple & elegant. Thanks Ashley HomeStore.
I recommend the sales reps. My rep kaylin did a great job. People friendly and very informative. Always has a smile on their faces and has a great vibe once you walk into the store.
I highly recommend Jordan, sales representative. He is very patient, great listener and professional.
They were honest and helpful. The world is messed up because of Covid and the current US and California politics, which are ruining the country! So much of the product Ashley and other furniture companies sell is from overseas and fulfillment is sporadic depending on who can get into port, and if there is a trucker willing to deal with the cost and regulations to drive it out of California. So Ashley like all businesses selling furniture cannot guarantee a delivery date, which super sucks for everyone. At least they were honest and did not try to make a promise they cannot keep. Hopefully I will get my couch, which I love by Christmas but it could just as likely be March. The Salesperson, John, at the Southaven, MS store was pleasant and knowledgeable. He answered all my questions. So despite not getting a confident delivery date, I still recommend Ashley furniture.
I will never buy anything from them again! Several different delivery dates given and received furniture and it was only half the order! Delivery guys needs manners! Sales person woupd never return phone calls about order only text! My business will be going to Great American Home store from now on! They actually deliver what you order!
My wife and I had the best experience with Ashley Homestore! Come by and see there super professional and kind staff!
Great customer service
Great place with a friendly staff that were extremely helpful and knowledgeable. Highly recommend
Everything was excellent!!!
Very helpful
I have bought over $10,000 in Ashley furniture easily. However great the sales staff is their Customer service is deplorable. I purchased a leather recliner and within 2-3 months a metal part broke. I have been trying since June to get this one piece fixed. I have asked for them to replace or repair it. It’s under warranty but it’s one hoop after another. We even told them we were moving in 5 months. They said no problem it will be fixed by then. We have now moved and still not fixed and now they say start all over with the same reporting process in our NEW Region with Ashley- close to 40 calls and emails and still no resolution and my husband can’t use his birthday present. You all should be ashamed of your customer service.
We went to Ashley Home Store in Southaven,Ms. It was the best shopping experience. our salesman John Munn, was the best. very knowledgeable and professional. I recommend anyone looking for quality affordable furniture you seek Ashley Home Store.
Had a wonderful experience, they did not hover us but stayed by just close enough that they were there for questions and to help us when needed. Also helped us decide and make choices based off our colors in our house.
Stan Cleveland was my sales person us was very patient and professional insisting me. He even remembered me from my last purchase with him.
Just ordered our Langford bed frame and so far the process has been quick and easy! Looking forward to getting it in.
I am a customer of Ashley Furniture I love the store it was clean and customer service was outstanding and they I was very satisfied and I recommend them to any and everyone and I give them five stars Mrs.Debora Jackson😊
Beth is a sweetheart!!! She is really nice. If you need someone that is nice, and someone that will help you choose, pick her!!! She is a jewel
I ordered a King size bed from the Southaven store on 09.09.21 with a delivery timeframe up to 14 wks. I called on 10.11.22 to see if the time frame had changed. Well everything was expected to be in withing 2 wks except the headboard and rails which were showing March 2022. I went into the store to see what was going on and I was connected with Mrs. Lisa. She asked me to give her a moment which I didn't mind. Within a couple mins she was on the phone trying to see what was going on with my order. Thankfully everything will be delivered before the end of the month. Mrs. Lisa was very kind and respectful and I am thankful for her assistance.
Had a easy time configuring the new layout of my new sectional with the sales person Mrs.Cathy.Ashley has A rather large variety of leather sectionals.it was a wonderful experience shopping with Ashley.I look forward to my delivery.
This Jordan was very helpful courteous and nice would definitely shop there again and recommend it to anybody.
Beth is the best, great customer service. Walk around the whole store with me, and showed me pieces that I wouldn't have looked at. Thanks Beth for being you.
Went in today looking for overall furniture for home, was greeted by friendly staff that helped from start to finish. What I loved the most was that I was given honest opinions and not just something to make a sale. Walked out very pleased with my purchase and will return to shop again
Please visit the Ashley Home Store in Southaven, MS and ask for Ms. Bobo! She is the absolute BEST!!!!!
Great customer service!
Great service! First time approval and amazing results. I can’t wait to partner with this company again. My first adult purchase was phenomenal thanks for helping !
Ariel was good, patient and did not rush us in our decision making, & the store manager came out to ensure that we was aware of the special and gave us all the details. Gods experience in the store & we look forward to shopping there again.
The sales staff was outstanding today. After we finalized our purchase, we made a change and it was absolutely no problem for them. Over the years, we have filled our home with great furniture from the same Ashley location and never had any issues from purchase to delivery. Thank you Ashley family.
The sales lady was very knowledgeable and patient with us. She did not follow us around giving that uncomfortable feeling of pressure. We will definitely be back to buy more furniture.
Very friendly staff!
Went into the store today to see in person a bed I'd placed in a shopping cart online, well they didn't have it on the floor anymore but my sales person, Kaylin guaranteed I would be happy with my choice of bed. While in their I mentioned of going to another nearby furniture store to purchase a sectional, showed it to her and it was an Ashley product too. Not only did I get my bed, I got my sectional and the matching ottoman! One stop shopping! I am a happy camper! I really enjoyed my shopping experience on today!
Our salesperson Mr. Rob displayed good old customer service that you dont get anymore. He was patient, knowledgeable and went above and beyond to finalize our sale. We will shop at Ashley's again!
Mikki H at the Southaven location is absolutely wonderful. She is very helpful every time we come in. Ashley’s Furniture is our favorite, love the quality and look of their products.
Good people, will be back.
Don’t purchase furniture here! You will regret it! Purchased furniture for den, dining room and living room in February. Waited 4 months for furniture to be delivered. At delivery one loveseat was broken and had to be reordered. After delivery men left I was looking at the kitchen bar. Opened the drawer and the wood was split on the drawer. . A few weeks later the broken loveseat finally got delivered only to find out it didn’t sit straight. It was whop side. One week later one of the other loveseats right side recliner broke. I had the wait three weeks for a technician to come out to tell me that the two loveseat and kitchen bar needed to be replaced. They didn’t just reorder a replacement for me. I had to keep calling and finally got a helpful lady who reordered my broken furniture for me. She didn’t understand what the problem was since this was new furniture that were already broken and neither did I. I’ve been waiting for the replacement furniture since June! You heard me correctly since June! They set up a delivery date today September 9, 2021 between 4:30-7:30pm, they were a no show! Yep! Still waiting! I would not recommend buying furniture here! Customer service is awful! I so wish I would have purchased my furniture somewhere else!!!!
Good so far. Carolyn was so sweet
Mickey was wonderful and patient with me. I found the exact furniture online and at Royal Furniture for $1,000.00 less. I am very disappointed with Ashley Furniture.
I recently had the pleasure of purchasing furniture from Ashley. The salesman and staff made my transaction smooth and easy. Thank you!
If you purchase from them be prepared to wait 2-3 months for delivery but they tell you 2-3 weeks oh and if you want a refund that takes 30 days??? Horrible never again!
Lisa was amazing helping with my delivery dispute! She helped me get it handled as best as she could, and made all the calls to get it resolved.
I purchased furniture from Ashley 7/5/21with Kevin. The store experience at that time was wonderful. But after getting run around since then about my order and trying to cancel, I regret ever going there. If I could rate them a zero I would because they have very poor customer service and no ones takes responsibility and follow up with customers. It’s 9/9 and I’ve yet to receive a call, email or follow up on my refund for the items I cancelled 8/27. I’ve called them several times and each time they tell me it’s done but then the next person see it has gone to wrong department and “now” it’s corrected. Even going to store was zero help. NEVER AGAIN!
After waiting months for my furniture to come in (I was understanding of that part), they delivered me a broken sleeper sofa with chaise lounge. I called and they had me email pictures of everything that was messed up. They said they'll send new hard ware out and for me to contact them so they can come fix it. After noticing it not showing up, I call. They tell oh we're just giving you a new couch. August at the earliest, September 8th definitely. I waited. They sent the text. Never showed so I called. Now they're telling me, the 16th. I asked why they didn't call and tell about the delay. They said they're short staffed. My patience is now gone and I'm letting the world know. I had 100.00 to pay all this off.
Our purchase for our new home was a really great experience. Travis was awesome and very knowledgeable about Ashley’s merchandise. Thank you so much Travis. We will be back!!!
Mickey was very knowledgeable. The Labor Day sale was awesome. Got what we wanted for less! Excited about our purchase🤗
I HAD A GREAT EXPERIENCE EVERYONE WAS REALLY NICE AND .FRIENDLY. I GOT A SECTIONAL. AND MATCHING CHAIR WONDERFUL DAY.
I had a great experience with Aryel and Kaylin at the Southaven location! They were helpful, gave me the space and time to find the perfect pieces for me, and were so patient and helpful in assisting me make my very first adult furniture purchase. I ended up walking away with a sofa and dining table set with bar stools for a super affordable price! Thanks for making the experience easy!
Rob did a great job waiting on us. Customer service was top notch.
Salesperson very knowledgeable and helpful- Beth Hawkins
Beth was very helpful and patient with my wife and I. Love the store and the styles of furniture. Lots to chose from. Great place!
Ashley furniture is expensive. You can go to many other furniture stores and get Ashley furniture for a fraction of the cost in their stores
Great furniture and even better employees. Thank you Kaylin!!!
"Sales person Ms. Eliza Jones was both professional and friendly, as she assisted me and my wife with our new furniture selection!" Thanks for all your help, looking forward to working with you with next purchase.
Excellent customer service…Stan was the best.
Kaylin was wonderful! She was very patient and explained everything very well. Can't wait for the new bed to arrive; it is exactly what I've been wanting!
Everything is sooo pretty, the costumer service is very nice, accurate and helpful. Totally in love with this place. My new favorite place to get furniture. 🥰
Our sales representative was very helpful as we searched for new recliners today! They had a good selection to choose from
Jordan was a great salesman! Very professional and knowledgeable. He made sure our needs were met. I see nothing but success in his future!
Very great experience with excellent hospitality. I came with a friend and bought something for myself.
We went in looking for something very specific. Our sales rep Travis was very knowledgeable and personable. He helped up find exactly what we were looking for and more to best suit our needs. He made sure we were informed on all our options, provided us with great discounted rates and made the purchase smooth and effortless. We were in and out in 30 minutes and are looking forward to our new dining set and sofa. Would definitely recommend Travis in our local Southaven MS store to all our family and friends!
The staff were very helpful and friendly. They made finding and ordering thr right pieces of furniture easy and straightforward. I will definitely be visiting them again!
The sales team at Ashley are AWESOME!! I felt like they listened to me & worked with me to get what I was looking for. I would definitely recommend Ashley! I left happy!
Helpful of your needs. Price is expensive but hoping for a good quality and service
Great deal this weekend and Travis was such a great help. Got the furniture items we wanted.
nice people. very helpful.
Great service! Had exactly what I needed on sale.
bought a leather couch and love seat finally arrived after 8 weeks was delivered with a small cut on the leather on the love seat, delivery guys took pictures, contacted Ashley about the problem and said someone would contact me in 7 to 14 days 2 months later still no contact , contacted Ashley again sent emails with pictures and still nothing, at this point Ashley can come pick this love seat up and give .e my money back, Terrible customer service well never buy from Ashley and sure as hell wont recomend them
I had an awesome experience at Ashley Furniture Southaven, my sales representative Al was great. He was polite, helpful and informative. He made sure I was satisfied with all aspects of my purchase!
They delivered the wrong piece of furniture twice and then I discovered that they was independently owned and operated I feel that if this was the original Ashley store this problem would have been handled differently but other than that small issue everything else was fine still waiting on the 3rd delivery see if they get it right this time
Very good prices and sales. Great customer service.
Everyone was so helpful and friendly.
The store has a wide variety of items and the customer service was excellent.
They have some variety of articles.
Great experience. Had just what we needed
Hands down the worst buying experience ever. Placed my order and paid in full in March for a complete bedroom suite, and was told it would take eight to ten weeks for it to arrive. On July the 9th I went back to the showroom to get an update about my furniture and was told it would be sometime in August. I asked for them to refund my money so that I could purchase one from a different company. I was told it would take 3 to 5 business days for the money to hit my bank. Well today was the 5th business day and guess what no refund. Now we are being told it will be another 14 business days before we get our refund. This bedroom suite would have been our second large purchase from Ashley and I promise it will be the last. Buyer beware.
Highly recommend John... awesome guy (helped me with my bed purchase)
I highly recommend buying mattress there. Ms. Bobo was very patient,friendly, professional, and helpful to us. I’ve had a great experience over the last five years. It’s the place to go if you want quality furniture.
Aryel was very attentive, accommodating and an all around great employee. She explained the process thoroughly and was friendly. Definitely recommend to all looking for great customer service and excellent home furnishings.
This my third time buying from Ashley homestore and it was very easy and relaxing visit thanks to Mrs. Mikki made everything easy!
Great mattress experience!
Mrs. Kena Bobo, serviced me she was professional but very friendly, a true salesperson, she knows how to take her customer, through all the effectiveness channels, making you feel as if you are the only individual in you store. I enjoy the fact she is a very patient young lady with GREAT customer service skills. If I find anyone needing furniture, I will recommend her and your store.
great service and choices
Hands down the worst buying experience ever. Placed my order and paid in full in March for a complete bedroom suite, and was told it would take eight to ten weeks for it to arrive. On July the 9th I went back to the showroom to get an update about my furniture and was told it would be sometime in August. I asked for them to refund my money so that I could purchase one from a different company. I was told it would take 3 to 5 business days for the money to hit my bank. Well today was the 5th business day and guess what no refund. Now we are being told it will be another 14 business days before we get our refund. This bedroom suite would have been our second large purchase from Ashley and I promise it will be the last. Buyer beware.
All workers. Are real nice to me
I am disappointed with the mattress I received. I did not get what I paid for.
Never buy anything from Ashley Furniture. Just DONT. We purchased a loft bed for Everett on MARCH 2nd. We finally got a call at the end of April saying it would be delivered. They came up and delivered all of the pieces but said they didn’t have the hardware to put it together. They also couldn’t bring the stairs because they were damaged… ok that’s fine. 2 weeks later in MAY they bring the stairs and when I mentioned the hardware they had no idea what I was talking about. They called and ordered and said it would be about a month. Come to find out we were also missing his dresser and the stairs were STILL damaged. I have contacted customer service and the store managers and have gotten absolutely no where. Here we are 2 months later without a word, the bed in pieces upstairs, and my son still sleeping on a mattress on the floor. To make it better, they marked it as delivered and charged my credit card almost $2000. Looks like we are going to have to deal with small claims court now.
My parents and I had a great experience working with Stan! He was friendly and down to earth. He also was very knowledgeable and showed lots of personal interest. There is a wide range of furniture choices at Ashley so we really appreciated Stan making practical suggestions on how to make a good purchase. We were very satisfied with his customer service and my parents are looking forward to enjoying their sofa, loveseat and chair. Thanks for staying past working hours with us Stan!
Horrible. We were getting a desk for 549 because we had in store credit. When the saleman came back to give us the paperwork. He told us we had to pay the difference of 802. That was supposedly taxes and delivery. I just find that hard to believe. I am very disappointed with Ashley Furniture.
Staff was helpful and courtesy. Very nice people there.
Jordan Ross was outstanding at your Southaven location. He was kind and patient and very pleasant to work with in selecting new furniture
I purchased several pieces from Ashley and it has been nothing but trouble and a headache since. Not only were we given wrong information, but they also opened a credit card in my name that I did not approve of or sign for. The furniture we bought went through Tower Loan company so this card should have never been opened. Not only that, but some of the pieces we received were damaged and not in the condition we expected. I went to the store for help and was told that they couldn't do anything and that they DON'T EVEN RECEIVE CALLS. What is the point in calling for help if the actual store doesn't answer the phone nor do they receive any messages that you leave. This company is AWFUL. I will never shop here again and will tell everyone to save themselves the hassle and go somewhere else.
Great place to shop. See Kassi Wallace for a nice and knowledgeable sales person.
Big run around from this location when trying to get furniture less than 2 months old fixed! Should have known better and gone to another furniture store that is across the street maybe would have gotten better service. I will never recommend or purchase from Ashley’s again. Lesson learned not to trust anything you are told.
I waited 4 months for several items. Knowing that COVID was slowing down delivery times I understood, but I tried to time out when the furniture would be delivered. Apparently they put items in reserve at the warehouse and won't deliver until they have the whole order. Which is fine, but they were pulling items out of our order presumably to get other orders out. Then when I asked to get a delivery of the items they did have available, so that I could wait for the rest, they closed the order entirely. I am taking my business elsewhere and so should everyone else. Very unprofessional.
Awesome Customer Service
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
Great
Mikki helped us from the time we walked through the door. She was absolutely great. She helpful and very attentive to our needs. Go see her!!
I had an amazing experience here
Excellent customer service!
We came in "just to look". Eliza Jones was our furniture assistant. She was amazing! She was personable but gave us space. She was not pushy but helped us think through decisions. It was a lovely experience 😊we will be back!
Albert Harbett always helps us out at the Southaven location. Definitely seems like he is the most on top of things here.
I had an awesome experience. Elisha Jones took very good care of us. Store was fully stocked and clean.
My wife and I had a great experience at Ashley Homestore in Southaven,MS. They have great customer service. They're very down to earth. Aryel Jackson was awesome.
Cathy was very helpful and helped me find the perfect kitchen and dinning room table. The process was very smooth and hopefully will be back k to get other furniture once we move in.
Helpful people and an easy process
Great selection and great deal. Our favorite part was the cleanliness of the store and attention to detail of the aesthetics. We shopped 3 different top brand’s stores and to my surprised decided to go with Ashley in Southaven. I tend to go with Lazy Boy or Ethan Allen and have shied away from Ashley but I feel as though everything we looked at was of equal quality (I am a very hard to please person). Would have been 5 stars but salesperson forgot to have me sign one document which caused me to return to store after getting half way home. Minor inconvenience, but once again, I’m kind of difficult to satisfy.
Great customer service from Mr. Travis.
Found what we were looking for, nice people.
Stan was very friendly, down to earth guy. He didn’t pressure us and simply answered questions and had a conversation with us. We’re looking forward to our new sectional in our brand new house 🏡
MJ was the best!! Not only did he help me get a sectional for my living room he also helped me get a mattress to help with my back problems. I highly recommend him in helping you with all your needs. They staff is very friendly and helpful. Thank you!! Can’t wait to enjoy my furniture!!!
Kevin was very helpful and informative. We were able to complete our purchase fast and without any issues.
Nice furniture and helpful salespeople.
I called Ashley in Southaven 6 times and I never got anyone on the phone. I wanted to talk to my salesman to add 4 chairs to my order. Since I could not do so, I ordered the 4 chairs online. They were sent to me unassembled. The way they were to be put together was with an Allen wrench. Do you have any idea how long it took for me to assemble one chair! Way too long. I had to hire someone to assemble them for me. Plus the day they delivered my end tables, the delivery guy moves my old end table dropping and breaking one of my coasters. I noticed too I should have received free shipping for the two end tables according to the Ashley Furniture ad. So they charged me shipping fees anyway. I should have learned the first go around when we bought a living room set from them with a warranty. The seam in the recliner side of the sofa ripped at the seam. Ashley Furniture refused to honor the warranty. So this is my last go around with them.
Great service.
Customer service was great! Every one I met was very personable, knowledgeable, and professional. I am so pleased with my bed and the price. Can’t wait to furnish the rest of my house with Ashley!
Only because I can't give them no stars. Lied to about delivery time from sales. Customer Service failed to cancel an item. No one from the store EVER answered the phone much less returned multiple calls. THEN, the Business desk is going to charge 10% for canceling the order. Absolutely horrible business practices, zero customer service, and non-existent communication. Only if you're desperate for furniture would I ever suggest going in to this place. Try Goodwill first. Product may not be as good, but the experience will be far better.
very friendly staff that very well knows the product and location of it in the store
I have literally furnished my whole house with Ashley. I LOVE THEM. I went in today to purchase a patio set. This was by far the easiest purchase I’ve ever made. The staff has always treated me like family. When I was younger I never thought I could afford Ashley. I just thought the prices were beyond my grade. But the prices are reasonable and they do what they can to help you become part of the Ashley family. Thanks Ashley furniture for good quality furniture at a reasonable price....
Great service Kaylin was very informative and a pleasant to work with I highly recommend her
Thanks Ms. Key for being so kind any putting me through the door I am very pleased...
ALL I CAN SAY SIMPLY BEAUTIFUL,AM HAPPY BUT SOME ONE I WANT TO THANK RENA,SHE DIDN'T LET US DOWN SHE MADE US FEEL AT HOME AND SHE WORK WITH US THANK YOU ASHLEY FOR A BEAUTIFUL LIVING ROOM AND GIVE RENA ASHLEY FUR,#1 CUSTOMER SERVICE PROUD OF HER ,ASHLEY HOMESTORE GOOD JOB TRY THEM
I found what I liked and had no problem finding someone to assist me in my purchase. It was a very easy shopping experience.
Beth Hawkins was so helpful with our purchase.
good quality furniture great customer service
Get overall costumer experience
Ashley HomeStore is the place to go for all your furniture needs. I walked into that store determined to purchase a sectional similar to the Love Sac. My personal sales associate greeted me and told me that they didn't have a sectional that was like the Love Sac but she would show me what they did have. She was very patient, professional, and knowledgeable of the prices and sales that they were running. I was determined to tell her no and walk out the store emptied handed because I want what I want. But she didn't let the word No come out my mouth. I told her I had a young child and I didn't want to get the light colored sectional because I didn't want my child to stain it. She told me about this gift certificate plan that I could purchase that if something happens or rips or stains they would fix or replace it for free. I was extremely impressed. So long story short I left out of Ashley HomeStore feeling happy, and refreshed that I just purchase my first sectional for my first home. Thanks Ashley for a great experience.
Had a good experience...everybody was so helpful and friendly.
Ms. Eliza was really sweet and informative. She assisted me and my mom with several items. Great customer service.
Customer service is excellent. They always make sure you are happy with your purchases.
The furniture is great quality. I purchased a dining room set a year ago but wanted the arm chairs now. The salesman I had today was much better than the one I talked to on Monday. He was more helpful & knowledgeable. I left the store paying a lot less than what I had calculated.
The salesman was really knowledgeable and helped me out a lot.
Great service and I got a full living room set for a good price
The sales people are exceptionally nice and professional. They do not bother you while you are looking around but give their name so you can look for them if you find something. They explain the details of what to expect when your furniture is ready for delivery. Overall rating today is an A+.
love this place nice affordable furniture plus happy friendly staff thanks guys and girls
Very friendly and helpful. They checked on us to see if we needed help but never pressured us and when we were ready they helped us make the purchase.
Our Sales person Beth was extremely knowledgeable and helped us get the best bed and price to meet our needs.
Cassie was awesome. Could not ask for a better experience
I purchased bedroom furniture. Experience was better than expected. Very pleased with the price and service.
the quality of the furniture
Customer service was excellent. Everyone in the store was so nice and friendly. They exceeded my expectations. I will definitely be shopping with them in the future.
I went in looking for lamps and just to glance at kitchen tables. The staff was friendly and helpful. I ended up purchasing a table with chairs and some decor items. I was in and out in under an hour! Very friendly and efficient!
Great.
I'm going to be a repeat customer here,it's as if you've stumbled upon your favourite family members or neighbors,Mrs Eliza was so attentive and and gentle,hardworking, genuine and patient, the entire staff were people you're immediately comfortable with ,you've gotta go to Ashley's, it's kinda like going home !!
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
This Ashely has been a blessing to me, because I had the most nicest people to service me in buying a mattress set. Their knowledge and understanding helped me a lot. There are patient was great also. Thank you Travis.
Kassy was a sweet person she took her time and showed me all the bedrooms and the Mattress. And explain everything to me step by step. I got everything I needed but my bed frame wasn’t in stock😩 but they said in a few weeks I will have it,it was very clean and lots of walking....way to go Kassy in a Southaven Ms...:Very satisfied
Our process was very easy and straight forward!
Awful customer service! I spent a lot of money on new couches and a table set. They gave me wrong dates for delivery and then sent me on a wild goose chase to find the warehouse where my items were for pickup. I had to spend double time rent the moving truck longer since their information was incorrect. The sales guy Stan is only out for commission and very rude. Couldn’t care less about customers! Furniture arrived with stains on it. Way too much trouble to even complain after that because you’re the one responsible for moving all this furniture back and forth if there is a problem. Stay away from this store and Stan!
clean,friendly,helpful,satisfied
This was the absolute worst experience I’ve ever had!! I’ve been waiting on my furniture for 2 months.... this is ridiculous!!! I’ll go anywhere else but here next time I need furniture!!
Very helpful and got everything I needed
When you all go into Ashley ask for jordan wonder guy .i like jordan
GREAT EXPERIENCE ! GREAT CUSTOMER SERVICE ! If you want great furniture, great prices ,and all around great customer service from ordering to delivery, Ashley Homestore is the place to go . Stop by 6129 Airways BLVD Southaven Ms 38671 and ask for Mikki Honore she will hook you up.
Great experience, even though they had system issues they still made sure we was taking care of .
Had a good experience with buying my furniture.
Mrs Eliza Jones was very helpful and patient with me and mom, and gave us options that would work best for us! Mrs Eliza you are fabulous!
Excellent experience excellent excellent.
They had nice furniture but no first responder or military discount..
Trying to reach a sales associate is impossible as I tried over two hours and not a single associate would answer the phone. What’s going on?
Spent 35 min in the store looking for a bedroom set (walked the floor 3x looking); can understand if I'm not greeted (which I was not), but to never get acknowledged or asked if I needed assistance, are you looking for anything in particular OR advised someone will be right with was disappointing. I came there 1st intentionally. I went to Great American Home Store and left paying cash for a full bedroom set. If nothing else just acknowledge.
I had a great experience today at Ashley furniture store. Kena Bobo helped my family and provided great service. I purchased a 4 piece sectional that is suitable for my family. Kena was a big help in making that decision. Thank you again.
Great selection, professional and courteous staff. Kassi and Kena were great.
Kena is an amazing sales associate!!
The sales associate Kena is the bomb.com!! Truly amazing spirit and personality!!!
Service was fast and easy.
Beth was a great help. Very professional and UPFRONT about everything I needed to know. Glad I chose to purchase at the Southaven Location.
My experience shopping at Ashley’s Furniture Store was excellent! We were greeted at the door by a sales person whom asked what we were interested in, I told her and she walked us over to this beautiful bedrooms set up. We didn’t have to look any further.
My husband and I just purchased 2 bedroom suites from Ashley in Southaven, MS. The associate, Eliza, was so patient and helpful. Great furniture at a great price. We couldn’t be more pleased.
Beth was extremely helpful and knowledgeable! We had an idea of what we wanted and she was able to get us in and out quickly. Couldn't have had a better experience!
can I give zero???? took over 4 hours to complete my in-store order. didn't show up on scheduled date-- no explanation from store finally showed up on a different date--- delivered the wrong headboard, forgot the mirror that goes with the vanity, and both dressers were damaged. month later set up delivery again to get missing pieces--- guess what?! no show again even though we were tracking the app all day and were the next on the delivery stop list-- skipped over us and no delivery... again no explanation from store.
Had a great experience with Ms. Eliza...
Aryel was awesome!
Helpful staff and let me know all details up front.
Excellent service & quality.
Very good selection and Beth was really nice. She didn't hound me for the sale. She allowed us time to browse and periodically checked on us to see if we had any questions.
We enjoy our time looking around and finding the right couch for our family! Shout to Mr. Stan at the Ashley's in Southaven! Thank you for the wonderful customer service and helping us get what we needed! Can't wait to purchase more things in the future!!
I had a wonderful shopping experience at Ashley Furniture today.
Great experience. No hassle or pressure. The sales lady would come check on us and answer any questions and then leave us to look on our own. We did find what we were looking for and purchased it.
Everything at store was great no issues and we purchased everything we need at one stop ✋🏽
Warm and Welcoming when we walked through the door. Great experience buying furniture.
Ashley Furniture Southaven is a great place to buy furniture and you can beat their 5 years interest free financing. However I have chosen to give them a 2 star rating based on the fact when you have an issue with your furniture you purchase the lack of help or attention is minimalist. It funny how the sales people run to you when you are buying furniture or just looking around. While if there's a problem with the furniture you purchase they give you the run around. Also do not try to speak with your sales person because they run from you, when you have a problem. It's like your playing a game of keep away. Also, when asking to speak with the manager you can't. Either he/she doesn't exist or they to are running from customers who have issues as well. I feel like this is the reason why I'm no longer shopping here after the thousands I've spent there. At least at Great American Home Store, any issues I've had the manager along with my sales person fixed my issue with no problem and they didn't run away.
The service was Awesome and second to none. Helpers met us at the door and never stopped until we left.
Had a wonderful experience visiting the store. Helpful and thoughtful people you will not be disappointed, excellent selection for everyone's taste. 👌
Very knowledgeable associates, clean store, the young lady, Ms. Bobo, listened to our needs and met them with ABOVE AND BEYOND Service. Fair prices, easy delivery setup. Will definitely recommend to anyone looking for new furniture, pictures, etc...
The experience was ok. Just hate the 14 week delivery time.
Great selection of all furnishings. Sales staff are very friendly, sometimes a bit too pushy, but understand it's their livelihood.
We had a wonderful experience picking out our bedroom suit for our new house. The process was not only fun it was quick n easy.
Selected furniture there, in part because we were assured the items were in stock, and in lieu of delivery it was available for immediate pick up. Went back to complete purchase and was told it was not in stock, and wasn’t available for at least 6 weeks, and that pick up or delivery made no difference on the time. Not trustworthy.
Bait and switch. Selected living room furniture and assured it was in stock and available for immediate pick-up. Went to pay, and then told not in stock, and not available for weeks. Bye.
Wonderful place, great deals, excellent customer service Mrs. Eliza helped me find exactly what I wanted & helped me with great deals also, she was patient & very understanding.
Very helpful and nice with showing me what I wanted.
Al was very helpful and patient while we were making our decisions on what we wanted. Nice experience!
EDIT: Advice for business owners: If you respond to reviews asking for the customer to reach out to you, you should respond them. I emailed Ashley customer service like they asked (probably automated) and haven't received a response. I did eventually receive my refund, but I won't be getting my time and earnings back from lost work. Ashley HomeStore is a HARD PASS. I waited almost 4 months for some furniture (a table with two stools) and, after taking time off work to be there for the delivery, only two stools showed up. After bouncing around customer service reps that had no idea why it didn't show up and offering zero apologies, the best I was offered was 5% discount. And still no table. I wouldn't recommend shopping here. There are many alternatives with better service.
Love Ashley furniture. Great selection.
Best furniture hands down! I love it and so does my family! Great experience and assistance with finding our perfect furniture to match what we needed.
Beth was so professional, courteous and kind as soon as we entered the store all the way through the entire purchase of my furniture. Love her attitude
I had a great experience shopping for a dining table set and a living room set love the attention Kaylin Foster gave us and the help picking the right furniture thank you I will recomendé Ashley furniture to my friends
Jordan is knowledgeable of the merchandise, excellent salesman, and an overall nice person. The furniture I chose is beautiful and durable. Want to thank Jordan for his expertise.
Good and Friendly
My experience was good. However, to save me money I feel like i could have been told about more things.
My sales person Kailyn was awesome. She was patient and allowed me time to shop. She didn’t hound me, she was able to attend to me and several other customers, while making us all feel important. David and John had great personalities that made me want to stay there and spend my money. I found my living room furniture and new bedroom furniture. Cant wait for it all to arrive. Great experience
I was in and out! The staff was great! John and Ms. Green took great care of me and some of my items were in stock which shorten my wait. Will definitely recommend this location. Professional and quality service!
Just got to say our salesperson Steven was new but very nice and did his job well. When it comes to getting financing unbelievably bad.
Great service provided by Aryel at the Southaven location!
Very personal experience with both Kassi and Beth at the Ashley Home Store in Southaven, MS
Worst location ever. I had an order that wasn't placed properly. I go to pick it up at the warehouse (got a call to confirm that it was there) and no one could find it nor did they know what I was talking about. I went back to the store twice to get the order cancelled. Waited for hours at this location and finally got someone to be able to help. Order was placed on Ashley credit card and it is still a hold on my account more than 2 months later. On top of that, no one answers the phone or can keep the scheduled virtual appointments. Do not go to this location at all!!
Cathy Bailey did a amazing Job at introducing the Ashley HomeStore to us. There furniture is amazing quality and have very low and affordable prices. It is a 10/10 for me. I recommend going here to buy all your furniture and mattresses. Thank you Ashley HomeStore and Cathy.
My husband and I arrived at Ashley HomeStore at closing. We were welcomed in and promptly assisted with our purchases without sales pressure. We plan to return to browse around the entire store for future purchases.
Kena Service was excellent !!!
Kena made my shopping experience enjoyable. Very professional and friendly. The store was clean and bright. I will definitely shop again.
Valerie was very rude. Wouldn’t go back.
Loved the staff, the sale going on & the attention the manager gave us while we were deciding on the set we wanted.
We worked with Beth Hawkins in South Haven, MS. She is wonderful. We had a fast process and never felt overwhelmed.
Sales person John is great to work with.
Nice and friendly people very helpful love the bedroom set we got
Jonathan was a great salesperson. Very informative, helped me to understand my financing and purchase options. Nice, cordial, easy to talk to. That makes the world of difference in a customer's experience. Thank you, JV!
First time ever purchasing furniture an Kaylin was the prefect salesperson for the job , she was friendly professional an very understanding thanks we will be back !!!!!!!!!! Ask for Kaylin she is the best!!!!!!!!!
I recommend that you continue your professionalism, efficiency and courtesy. You’re doing a wonderful job.
I went extremely sure of what I was looking for in a couch. Beth brought me to two options quickly. I went home to think about it and brought my mother back. I walked out happy with a couch I requested, an accent chair, and a coffee table I didn't expect, but am sooo excited about. Thank you Beth! The store and her customer service made me feel confident in my decision to purchase through them. Also, a customer service representative greeted me at the door and told me the color of my hair was pretty. Girlll, I know my hair looked jack, but that white lie boosted my ego. Appreciate ya! 😬😉
The salesperson was friendly and not overly agressive. He was able to find exactly what we wanted after we described it to him. We bought our couch and loveseat and we're out the door in under 30 minutes. This is my kind of shopping.
Their furniture is great quality. The salesperson was friendly and helpful. Not pushy at all. We bought what we went for.
HORRIBLE SERVICE WOULD NOT EVER RECOMMEND! Have had 2 different delivery days and still have not received my furniture! Not even a courtesy call, email, text message nothing, to say they would not be delivering my furniture, My entire house has Ashley furnishings will not ever spend a dime with this company again
Beth Hawkins was awesome. She helped me get everything I needed for my new living room and bedroom.
Go see Aryel if you want an amazing bed ❤️
Shopping for furniture at Ashley was a pleasure because of the great service and cordial staff.
I love shopping at Ashley's there is always some one to help you and the quality is great. Have bought alot of things there and will go back. The sales person who waited on me was Travis Campbell he took time to help me pick out a nice bed and did not pressure me into buying anything. Thank you Travis.
Thank you for the awesome experience!
The experience was better than usual. Our salesperson was Beth Hawkins, exceptional.
My experience was very pleasant, Kayla at Ashley’s in Southaven MS was very helpful, precise and informative about furniture and mattress I purchased..
Stan was great! I appreciated him educating me on mattresses and adjustable frames so that I could make an informed purchase. Great sense of humor also!
just ordered a new bed and am waiting for arrival but love the people who helped me!
I walked around in the store for 20 mins looking around. I wasn’t recognized. No one asked me if I needed help.
I updated my review. Our couch was delivered two weeks ago and we are missing an item, a cord to control it. We have been to this store twice and they still tell us to come back! All we want is what we paid for. They lie to your face and want help you and charge you for items that you do not have. I will never buy from Ashley again
We had such a great experience during our appointment at the Ashley Furniture store- Southhaven, MS location. Wonderful customer service, and we got everything we needed with a great deal. Al Hargett helped us, and he was so kind, entertaining, and knowledgeable. Super patient as well. You can tell he is passionate about his work and how he treat others. We were greeted and acknowledged by other employees as well, including the store’s manager, as we shopped. We will definitely shop at this location again, and we really do thank Al for helping us make our first major furniture purchases.
Roy was very helpful. Great Job. Give him a Raise.
Very personal, friendly and knowledgeable staff. MJ is one of the best salesperson if not the best highly recommend asking for him.
Great service!
Ashley Home Stores in Southaven, MS proved to be a great choice as we were searching for furniture for our new home. The salesperson who waited on us was Travis Campbell. My hats off to this young man as he guided us through the store and assisted us in picking out a fantastic dining room set and living room furniture. The entire process from the time we walked in to the time we left was a very pleasant experience. Travis treated us like we were his neighbors and made our trip to Ashley a great day. We will be back.
Got a great deal and was helped right away. We found exactly what we wanted in no time. Kenna and the assistant manager did a great job getting us setup and ready to go!
This was the worst experience I’ve ever had buying anything. We waited 5 weeks for a couch. When we finally got it it was the wrong one. I spent 6 hours on the phone with 5 different customer Service workers for them to figure out that they had sold me the wrong couch. Now we have to wait another five weeks for the correct couch to come in. We also bought a little girls vanity as a birthday present when she opened it up the mirror was broken . I had to spend another five hours on the phone and send pictures to three different emails. We finally got them to except that they sent us a broken mirror and to order another one only to have the order canceled two weeks later with no one notifying us that they couldn’t get just the mirror.This is the most unorganized company I have ever dealt with.
‼️Ashley only added to my devastation‼️😞 Two days before Christmas, I lost my home and everything in it to a fire. I was so excited to find a new home. I came to Ashley because I had previously purchased furniture from here with no issues, however, Ashley destroyed that excitement. In the store I explained to my salesman my devastated situation and the urgency of getting into my place as to where we were on our last days of secured shelter. He guaranteed everything would come as promised except one delayed item which I was okay with. I made my purchase and from that point it was hell. Delivery dates steadily changed(everything delayed) and once something was delivered, it was never correct. For example, your bedroom set is being delivered & I received box springs🤦🏾♀️ My items came in pieces with one piece(not set) per week for several weeks. Nothing was as promised during my initial purchase. I reached out to my salesman(he definitely only cared about his commission 💵 and he actually “supposed” to be one of the Sales Managers 😳). He would say don’t worry I’m on top of it and nothing changed. I would call customer service and every representative I spoke to ALWAYS told me something different as if each one of them was on an entire different system than the other. Furthermore, even though my salesman knew I was having issues, he never called to follow up to see if everything was delivered properly, knowing my situation and all the issues I was already dealing with. I WILL NOT EVER RECOMMEND OR SHOP ASHLEY FURNITURE AGAIN(sad because I loved this store) & IF ANYONE I KNOW MENTION SHOPPING HERE I WILL DEFINITELY ENCOURAGED THEM NOT TO!! Thanks Ashley Homestore for adding more frustration to an already disastrous time 😞
Make sure you ask for Roy!
Good experience team was nice and helpful
Mr. David at the store in southaven mississippi went above and beyond to accommodate me an my wife on a situation on a headboard for the canopy bed that we brought a few years back that we had a issue with gps warranty not satisfying us but David worked with us to his best ability an I was satisfied thanks Ashley furniture for having a dedicated employee the aims to please your customers
I love Ashley's Furniture. The furniture is good quality, heavy-duty and last a lifetime with proper care. I had to jazz my son room up, the den/game room, and add a cute little piece to my room.
Found exactly what I was looking for online; called the store and John M was my salesperson! Couldn't have asked for a more safe and seemless experience! My paperwork was ready when I arrived! I was in and out the store in about 5 mins!
Representatives where happy to help toms us of deals That were current. They apologized for shipping timeframes even though it was out of their control.
Easy, no hassle shopping! While I laid on the couch, it took less than 5 min to get checked out (I already had an acct).
ROY JACKSON IS THE BEST SALES PERSON I’VE EVER WORKED WITH !!!! I will always work with him and you all should too!!!! He is fair, honest and upfront with prices, sales and he will kept you abreast of items that come in that may fit your decor or what you are looking for better. I had the smoothest time working with him.
Today I visited the Ashley store in South Haven. My husband and I had an awesome experience due to Kathy. She was very knowledgeable of the products and she was so friendly to us. We found what we were looking for and pleased with our visit
Very large selections of beautiful furnishings. Helpful and informative employees. No pressure. We love our selections
We recently purchased furniture from Ashley and I try not to leave reviews unless it’s absolutely necessary good or bad. But we had such an amazing experience with our sales representative John( the good looking one)lol. He was very patient with us with having our two toddlers with us. He was very professional and knowledgeable of the Ashley brand, he even settled a mattress difference that my husband and I have had for years! Sometimes it’s hard to come across good customer service but we were bless to come in contact with a awesome person to help us furnish our new home! As long as Ashley have John at the Southaven Store that’s were we will purchase furniture in the future! If you visit ask for John( the good looking one) because there are two Johns that works there!
Our experience was great! Roy Jackson worked with us, engaged with my children, and got us taken care of! We are so thankful for Ashley Staff
My wife and I bought furniture from Ashley HomeStore in Southaven 3x and each time Mickie Horne has given us excellent service!! She always bring a great vibe and such politeness when she approaches us. She help us pick out the right items and got us on our way with everything we needed and no worries!! THANKS AGAIN MICKIE
Professional, Knowledgeable, and Friendly. My experience was Great! I appreciate Stan and staff for your help with purchasing quality furniture.
The employees were super great. The furniture is beautiful! 10 out of 10 recommend!
Kaitlyn was an amazing rep. She really was able to help me get what I needed.
Such beautiful furniture and the prices are reasonable when I'm ready to redecorate thats where I'll be going
Mikki was great at helping us find what we needed.
Great Store!
It was nice to go over there and find what I’m looking for in the store prices walls not bad service and the people was awesome I will go back and shop again from Ashley
My experience was amazing with my sales representative. In the past I’ve had a very hard time looking for what I want in home decor. At Ashley’s home store I was able to find every style, size and color I was looking for. My sales rep. Was very patient with me and helped every step of the way. Fast and easy approval process. I must say Ashley’s home furniture store is my new home away from home.
Great selection but everything on backorder. Our salesperson was super sweet but checkout took FOREVER! We will see if I get what I ordered on time or not... hoping for the best!
My husband and I went to purchase a mattress. We were greeted by great staff and found exactly what we needed for my mom. The downside would be the associate giving us two different prices to deliver the mattress, when the online delivery fee is free. If you're unsure please find out before letting your customers know.
Kaylin was very helpful and very knowledgeable about their products and helped find what we wanted would recommend this store and her help to anyone Went back for bedroom set and once again Kaylin helped with our selections She is very helpful and a valuable employee
Great in store service. Delivery was in the time frame.
I ordered den furniture in September 2020 with an expected delivery date around Thanksgiving. They pushed delivery back until Christmas. I called the first week of December to inquire about delivery and they said it was pushed back until March. I asked for a refund on December 3, 2020. They gave me a piece of paper and said it would be 2 weeks. It’s now 01/08/2021 and still no refund of money. Worst customer service of any company I’ve ever worked with.
On January 11, 2021 I had the opportunity to shop for a bedroom at Ashley HomeStore. I had 2 of the most awesome sales representative. They we kind and very knowledgeable about all the products in the store. I would recommend shopping at Ashley Homestore to anyone looking at purchasing furniture. I will give their customer service a #10.
Beth was very knowledgeable and helped us make the right decision on our beautiful new bedroom suite.
Aryel Jackson was my sales associate and she did an amazing job. I love the furniture I chose. Can’t wait to see it in my house.
I had a very good experience with Ashley salesperson!! Aryel Jackson she worked very hard with me to make sure I got what I wanted and for the price I was looking for!! And we were done within a hour or so!!!
Had great customer service! 2 year old daughter wanted to continue being pushed around in their fun car carts as we were looking at a bed. Associate pushed her around the show room so that we could enjoy our shopping experience. 10/10 would shop here again.
I haven't visited in awhile maybe since last year, but I always thought of Ashley as being the go to furniture store. Their selection and quality seemed to have been better than Royal. Today, I was not impressed with anything.
If there could be a lower rating than 1 star, I would use it. Ashley's is HORRIBLE. I purchased a reclining sofa and chair on September 6, 2020 with a delivery date of October 20th. October 20th came and went without a courtesy call that the order would not be fulfilled at that time. I had to call to receive the status of my order. After repeated delivery delays, and the final straw being that the estimated delivery was changed to the first of the year, I finally canceled my order. Do not buy from Ashley's if you value quality customer service.
Kiara Lloyd was very patient with my husband and I. She was able to answer all questions that came her way. When I return, I’m definitely looking for her again.
We ordered furniture in the last week of October 2020. They have not yet delivered. One of the deliveries was attempted in last week of December 2020. But it was damaged and I refused to accept it. Very poor customer service and overall a bad experience. I have forgotten that I even bought furniture and I am still waiting.. hope they deliver soon
Stan was fantastic! He was great to talk to and knew a lot about all of the products and did not try to steer us to other products that we weren't interested in. I had worked in commission sales for quite a while and I know that certain items have higher commission pay offs for the sales staff but Stan did not try to sell us anything other than what we picked. We just bought a new living room set from Stan for our new house and we will definitely go back to him for all the other rooms as we update our furniture. If I could give him a 6 star rating I definitely would!
I have previously reviewed this store but I wanted to upgrade it to 5 stars after a recent purchase and our wonderful interaction with your salesman John Munn. He has the best personality of any salesperson I have ever dealt with and we will definately use him for future purchases.
Like a lot of the other customers, I too purchased (paid in full) some furniture at the beginning of October. I have received pieces at a time and still waiting on the rest, with no future date of delivery, no courtesy call, email, or text of an update or apologies for inconvenience. I did call the provided number for Guest Services, a couple times and they were unbothered by my concerns and again were not able to provide me with any date for delivery. The automated system pushes my “tentative dates” back 4-6 weeks, 9-12 weeks, 7-9 weeks. I purchased at the beginning of October, we are now at the end of December, and it will be next year, if and when I receive MY furniture! This is very frustrating especially when it was so easy and quick for them to take your money!
(Translated by Google) Excellent staff (Original) Excelente personal
I felt right at home at Ashley’s. The staff was friendly and helpful. JV was very informative, patient & made the whole experience smooth. I would recommend family & friends. I’m sure to return myself in the future. Thanks for the great experience!!
The sales man was very knowledgeable .he was very helpful with the financial side of it the unit we picked out was very high quality if we need anything else that's where we will go first.
Great customer service!
Service was amazing! Travis was knowledgeable about the products and processes and if he was unsure he asked for help without hesitation. I will definitely purchase from them again!
Thank you Al Hargett for helping me find the perfect bed for my son today.. It’s not often that someone helps you the way you help me out today.. I will certainly be coming back to Ashley Furniture store in Southaven to purchase all of my house furniture 🤩 Stan was also great I just purchased another bed🥰 thanks so much
I will NEVER buy from this store again! Bought a bedroom suite on September 25th and paid cash. The chest and nightstand got delivered on October 3rd. The bed was delivered on December 2nd and missing parts for assembly. Was told they would be back that same day or the next days with the rest of the parts and assemble the bed. Never heard another word from anyone. I tried calling. Everyone that buys from them knows what a joke that is. Took off work early to go to the store since NO ONE answers the phones there. In fact, do you ever hear them ringing in the store?? Anyway, I get to store and I’m told to go to the back of the store and talk to the ONLY person there who can help me. So I go to Valerie Green as I’m instructed and she is helpful. She orders my missing hardware and says when I receive it to call the store to set up for assembly of the bed. I ask her can I have her direct line in the store since no one answers their phone lines, and she said I could email her and she would set the appointment up for the assembly. A week later the hardware is delivered and I email VALERIE GREEN like she instructed me to do but got no reply. So I leave work early AGAIN to go talk to her in person. I get to store and she has a completely different attitude that visit. She lied to me and she was very rude and not helpful at all. She told me that I have to call GIRT ( whatever that is ) and set up an appointment. So I ask for the district manger and she opted to give me corporates number. I said fine and left, went to my car and called the number and it took 20-25 min. For someone to pick up. I explained all I had been through and PAULA took my information and said I would receive a call the next day to set up an appointment for assembly. That call never came. I still have pieces of a queen size bed all on the floor of my bedroom and blocking a closet waiting to be assembled. Ashley home furniture is only attentive until they get your money. I will never recommend that anyone buy ANYTHING from this store. I know I will not ever again!
We were greeted with a smile.The relationship with the sales person was warm and honest. He/she listened to our needs. Our visit at Ashley HomeStore was profitable.
Went in knowing exactly what I want so I was in & out. Amazing prices & such nice customer service.
Excellent customer service from Travis and Stan at the Southaven store. We received space and time to try out sectionals. NO high pressure sales tactics! When we decided to purchase it was quick and painless. Thank you!
Jonathan helped us as soon as we walked in the store. Beautiful place and great service. We bought a beautiful couch and couldn't be happier!
I love Ashley Home Store. My sales lady, Ms. Cathey Bailey, was so sweet and super helpful with assisting me with finding the furniture I wanted. Definitely will be returning to make my next big furniture purchase.
Stan has been my sales person for years. His customer service is excellent and he always makes shopping at Ashley Home Store a great experience!
Very friendly and knowledgeable staff. Great place to shop without feeling pressured.
Bought a whole house of furniture in Oct, received 1 twin bed, entertainment stand,,and a kitchen table , said chairs would be available in April 2021, sofa, king bed and other items they had no delivery days, won't take table back, salespeople were rude, didn't finish putting entertainment stand up!! I wouldn't recommend this place.....
We were helped by Jared who went above and beyond to assist us. He moved a mattress to a different base to allow us to feel what it would be like. He gave our toddler a golf ball so she would be entertained while we shopped. Overall a great experience.
Ms. Eliza Jones is the absolute best! Hands down! Very sweet and is very straightforward. Y’all come see her at the Southaven location on Airways 😁
Great experience, immediate service, helpful and resourceful!
We were greeted immediately, very pleasant atmosphere. Our salesman was not pushy. A pleasure to work. Great experiences. My salesman name was Terry, an elder who was great to great to work with.
They do everything they can to help. Went to Royal Furniture 1st which is right down from them, we didn’t get approval for anything and then they wanted a down payment. Went to Ashley’s and got approve through all their lenders. Was able to get bedroom and living room. Thank you guys! Customer Service A+, the young lady who helped us use to work at Chick-fil-A so she was on point and so helpful!
We walked in, I was warmly greeted by a man named Terry I showed him what we wanted and he took us right to it and I showed him the price online, which was what I got in the store as well, we got to sit there and he took care of everything! We are excited to be able to get our new couch soon! Both times I've been in the store they have been very friendly and helpful! Highly recommend them.
With everything going on right now and the new life we are living it was great to go into this store and feel like there is still some normalcy. It was a great experience.
They only care about taking your money and won’t follow through after sale is made. They gave us an estimated delivery date and sent us on our way. Our furniture was supposed to be delivered today, but we never received a call or confirmation that it would be delivered. So I called, and lo and behold, got a greeting that our order is ready to be delivered... and now we have to choose another delivery date.
Quick friendly service, decent price, good quality furniture.
Great buying experience! I will definitely go back next time I need furniture.
Overall helpful with affordability. Quality pretty good. Always something at the end that gets ya a bit.
Update--WORST EXPERIENCE EVER! Bought bedroom set in March and was going to cancel in August and go elsewhere, but they said it was now in stock (after several times of them rescheduling delivery). They brought a broken nightstand, broken bed, busted up dresser-- that still had someone's clothes in it. These people are passing off used furniture as new. Since they left a nightstand that was not broken, it was an act of God to get a refund. So dishonest. Go elsewhere!
I gave them 1 star cause I had to I&'ve never bought something so expensive and told they could not wrap in plastic and they can&'t help load it either I bought a kitchen table for 2000$ and now I have to &"throw&" it in the back of my truck I can&'t even pay the 200$ delivery charge and get my stuff wrapped up I&'ve never in my life will never ever buy anything from Ashley Furniture Home Store
Helpful team, very friendly. Wife and I bought a bed and were helped right away by Terry, a knowledgeable salesperson.
The customer service and product knowledge was superb. I really enjoyed my salesperson, Mr. Travis. I will definitely visit this location again.
Best deal in town, on furniture clean safe and friendly.
Great service! Go see my man Terry! Super laid back and just a pleasure to do business with !
Great service & great price for what I was looking for.
The salesman was really professional. He made me feel like i was the only customer in the store. He took his time and walked through the entire process.
Everyone wants nice and helpful. It was a good experience.
I went in looking for replacement post and footboard for a 10 year old signature poster bed that no one else seemed to have or know how to go about getting, and the guys on staff at the southaven store were super knowledgeable and very understanding of what I needed. They found the part numbers and got me taken care of with pleasure. Id give it a 10 if it went that high! Very pleased!
Thanks to the awesome salesman Jared! He helped us find a new farmhouse living room set to go with our new being built farmhouse. We love ❤️ all the furniture we have gotten from Ashley’s home store. I recommend any furniture they have. They stand behind all their beautiful furniture. Thanks so much
On veterans day ,I received a great deal on a family room set, the sales person was very friendly and knowledgeable.
Stan is AWESOME!!!!!!
The other night I walked around the store. You know your stores are really big. No one said not one word to me. I guess I looked like I was broke. I actually wanted to purchase but no one never said anything so I left. Still waiting on the store manager to give me a call. I guess they don’t care. I will take my money else where. Thanks any how!!!
Eliza is awesome
Great experience with our sales rep. She was professional even being new there.
Worst customer service. We worked with Jason. He was nice and friendly in the beginning and then we started having problems with delivery. We placed our order in August and late October we received our order damaged and never heard back from him or the store. We still haven’t gotten a response and we have tried multiple times. Would not recommend. If you go to the store the the managers are never there and the people on the floor don’t have a clue.
Don’t waste your time or money with Ashley Furniture. After being told the sofa I paid for was in the warehouse, after 2 months of waiting for delivery, call came in with a delivery time and date. Day before delivery informed sofa on back order for 5 to 8 more weeks. Pandemic is not the cause of poor management. Come on man!
Shopping at Ashley's furniture has always been delightful. This time was no different. The sales rep R. Jackson was patient and made sure he understood what I was trying to accomplish to get the right furniture for my man cave.
Great service!
hire more people to answer your call center phones & stop calling to schedule my delivery only to call me the next day to say never mind we really don’t have your furniture
The salesman was helpful in assisting me in making an informed decision regarding mattress selection. I will shop here again.
Great customer service Roy Jackson was awesome he went above and beyond to make sure I was satisfied and I appreciated his honesty, and insight.. Thank you Roy
Delivery service sucks. Still waiting on the rest of my bedroom set. Half was delivered on 10/17. Now all of a sudden the rest is out of stock. I saw a kitchen set I wanted but my mind has been changed now.
I came to Ashley Homestore in Southaven in September looking for bedroom furniture and I did find a nice package deal set that I was expected to have delivered on Oct. 29 according to our rep that assisted us in the buying of the furniture. On the day of delivery we called to see if they were still coming out and found out now it won’t be until Dec. when the furniture will make its arrival. I didn’t get to talk with the rep that helped us because he was out, but we had to find this out by calling them, they didn’t call us. This is very disappointing because I had to make arrangements to have my own home furniture moved. I know things happen, but I don’t think I will be recommending Ashley Homestore on Goodman because communication could’ve been better than this. ~disappointed customer
Having a horrible experience with communications, delivery and customer service call center. Receive emails from a no reply address only, calls go into a call center with an average 20 min wait time, all for call to dropped, no answer at the physical store, deliveries not occuring as confirmed.Understanding manufacturer and logistic issues during this covid time, I suggest Ashley try to excel in a true &'customer care&' capacity. Decided to cancel my order and start over due to the poor service. If this is happening now, what would it be like if I need a service call or repair? Found a local store that was able to order American made furnishings and had inventory for immediate delivery.
Having a horrible experience with communications, delivery and customer service call center. Receive emails from a no reply address only, calls go into a call center with an average 20 min wait time, all for call to dropped, no answer at the physical store, deliveries not occuring as confirmed.Understanding manufacturer and logistic issues during this covid time, I suggest Ashley try to excel in a true 'customer care' capacity. Decided to cancel my order and start over due to the poor service. If this is happening now, what would it be like if I need a service call or repair? Found a local store that was able to order American made furnishings and had inventory for immediate delivery.
Al was very friendly, knowledgeable and helpful. Ask for Al, great person for customer services.
The sales Associate was very helpful
Well I’ve ordered a recliner love seat 2 months ago. Told it wold be 3 weeks it’s been 2 months and the sales person system dec now. And you cannot get anyone’s to answer the phone. It like we have your money so f—- you. no one has called can’t get ahold of anyone this sucks.
The salesperson was very knowledgeable of the products and professional. Everyone was pleasant and the store manager greeted us as we were looking.
Sales rep Jared ordered a loveseat and sectional for me. Loveseat showed expected date of 10/17. Sectional was November. Jared opened TWO lines of credit without my approval (he said "I may want to come back get more stuff"). I told him to cancel second line and he said he couldn't. I have been on hold with that credit company for over 9 hours total trying to get it cancelled, and they don't answer their phones. Obviously a scam. Secondly, the loveseat that was supposed to be available 10/17 was never scheduled for me. Another sales rep (Cathy) checked it for me twice and both times said Jared had not scheduled it. When I asked Jared, he lied, was unprofessional and rude, and wouldn't assist me. Store manager will not get in touch with me although I've left multiple messages for him.
The staff was very friendly. My sales person, mrs. Eliza Jones was knowledgeable and very helpful. She managed to get me everything i needed and kept it under my budget. Very happy with my experience.
Great service and great specials. I furnished most of my house from Ashley’s. Great quality furniture. Plus the warehouse pickup is very easy.
Very helpful and nice staff!
I had a great experience. It was no pressure. Roy allowed me ample time to make choices, and he was very knowledgeable about the product.
Great Experience! Even better Service, thanks to Jonathan!
Do NOT buy any furniture from the Southaven, MS store!! Poorest customer service/communication. No one ever answers the phone. The manager, David aka DW, is the worst manager I have ever dealt with, EVER!! He doesn't care about his customers in the least. Never returns phone calls. He actually told me to my face that he didn't return my phone calls on purpose!!! He flat out lied to me about putting in my credit 3 weeks prior and I had to get another manager involved to do his job!! He should not be a Manager!! No manager should ever treat customers like he treated me! I love my furniture but will never shop in this specific store again because of him!! I encourage all of you to stay away from this store unless you want to be treated like crap!!
This company should not be in business. I purchased a couch from them in July, it has still not arrived. It was scheduled to come this Friday, and not surprisingly I received a call saying somehow the items are not in stock anymore. HOW is that possible/ acceptable? This is the third time I was told everything is on back order. I guarantee it doesn't take this long. I can't wait to take my money somewhere else because the smooth brains behind this company don't care about their customers at all. Everyone should stay away from this store unless you enjoy waiting months to get your items, and you probably will never get them. Edit: I am in disbelief that this store has the 4 star rating it does. It's an 8th wonder of the world that people actually receive what they purchased.
I had a wonderful shopping experience!! Jonathan was awesome and so helpful!!!!
The salesperson was very professional he definitely showed us how to purchase a mattress. I can’t remember his name but he was good. Will definitely shop at that store again Ashley home furniture in Southhaven Mississippi.
Wonderful service and great savings.
Shopping at Ashley made it so easy for me to get the things I needed for my new home. The service was awesome!! I would definitely recommend going to Ashley for all your furniture needs.
Poor service, lie about when order will be received, don’t return calls and the managers were the worst
do not EVER shop here. please please please take your money elsewhere. these people are the hardest to deal with when it comes to anything and NOTHING is EVER right.
Really great staff and amazing selections!!!
My experience with Ashley was very pleasant! I found everything I wanted! Our sales Rep. Jared took care of us and was very knowledgeable about all of the furniture to accommodate our needs.
As of 10/18, still no resolve. It is so frustrating to be lied to. I was told I’d receive a $200.00 credit to my account, if I wouldn’t cancel my furniture order. We waited 4 months for our furniture, which in itself, is unacceptable. If there was a way that I could return all of the furniture, that we bought for our new home, I would. I am disgusted with the lack of customer service and question the competency of your employees, at least the ones I have reached out to trying to get the credit. I wonder if I stop paying my monthly note, if I would get this resolved. I’m completely done with Ashley Furniture. And there will be a bad review posted everyday until this is resolved. I have bought from Ashley Homestore in Southaven multiple times and have been satisfied. My husband and I bought a lot of furniture for our new home. It took months to finally get all of our furniture. The first delivery, our dining set, bench and several chairs had scratches. The delivery guy got a marker out and marked over the places. We decided to keep it, as we had waited months to get it and figured sending it back would be a disaster. Our king bed was missing pieces and we didn’t realize til the delivery guys were gone. I reached out to the sales person only to be told to contact customer service and get service department. Haven’t bothered, but absolutely will. Because of the delay of our den furniture, our salesperson offered a $200 credit to wait it out. Meanwhile we drove to Jackson TN, to the furniture store and bought furniture and took most of what we bought, with us that day. The den furniture finally was delivered. I have contacted the salesperson multiple times and been told it was taken care of, yet still over 2 months later, still no credit. Today, I have called customer service 3 times with long wait times, then being hung up on, called once again and after a long wait, talked to someone who put me on hold then transferred me to “customer service”. Seriously? Isn’t that who I’ve been calling each time? Called a third time and have been on hold for 2 hours with no answer. PATHETIC. I WILL NEVER BUY FROM THEM AGAIN.
Jon was nice and gave not only the help in how to get the furniture, but also if we have to cancel for any reasons. Was never pushy.
Sales people were friendly. Website said we needed to make an appointment to visit the store but that was not true. They let anybody in. The store was not over-crowded so maybe they only check when capacity is an issue. The store has plenty of sales and a wide range of selections. They put a lot of emphasis on their 0% interest and financing plan.
Very friendly people
Sales people were friendly.Website said we needed to make an appointment to visit the store but that was not true. They let anybody in. The store was not over-crowded so maybe they only check when capacity is an issue.The store has plenty of sales and a wide range of selections. They put a lot of emphasis on their 0% interest and financing plan.
Sales people were friendly.Website said we needed to make an appointment to visit the store but that was not true. They let anybody in. The store was not over-crowded so maybe they only check when capacity is an issue.The store has plenty of sales and a wide range of selections. They put a lot of emphasis on their 0% interest and financing plan.
Worst experience ever, please shop anywhere else, after waiting forever to get my mattress the delivery driver was horrible they left a mess in my driveway they smoked in the back of the truck next to my mattress they were rude they held the door shut on me while I was trying to open it we have had all around bad service with Ashley never again!
I wish I could give it zero stars. I ordered my furniture: bedroom set, table, and chairs in July. It’s September and I haven’t heard anything. My mother and I contacted the store and my sells person Cathy Bailey; we still haven’t heard anything yet. It was told my furniture should be here and it is NOT. I’m highly upset. Please don’t waste your time and money. They are scamming!
I wish I could give it zero stars. I ordered my furniture: bedroom set, table, and chairs in July. It&'s September and I haven&'t heard anything. My mother and I contacted the store and my sells person Cathy Bailey; we still haven&'t heard anything yet. It was told my furniture should be here and it is NOT. I&'m highly upset. Please don&'t waste your time and money. They are scamming!
Great experience here! Our sales person was very knowledgeable about the pieces we were interested in and made sure he was available to answer our questions without hovering over us or being too pushy! We shopped at many other furniture retailers before choosing Ashley and this was the best value and customer service.
Loved the service when selecting chairs for our movie room. Everyone was professional and helpful. We can’t wait to have them delivered!
Jason always takes care of us. He is professional, personable and very knowledgeable about his business. Never less than excellent
ordered over $20,000 worth of furniture. my sales associate Mikki Honore was awesome from walking into the store until completion of sale. the issue arose with the delivery company. I called to set up delivery. just know when you call them you wait at least 30 minutes to get a representative. I've called 3x. my date was confirmed or so I thought. i later received a text to confirm which date I wanted. i called again and waited greater than 30 minutes to speak to someone (phone records to show) only to find out the person I previously spoke with did not schedule my delivery!!! I had taken off work to complete painting and floor finishing in preparation for delivery. I was so upset because the furniture was ordered weeks ago. I understand covid19 and delays but this was not the case. I was then told they could deliver next Wednesday. i asked to who??? Not to me! They are paying ppl minimum wage who care less if you get your items..case and point telling me my delivery date was scheduled and it was NOT. Ashley Furniture, let the sales associates schedule the deliveries to their customers and you will have happier customers. Your current delivery department is HORRIBLE!!!!!!
Just don't do it. Granted, you'll have a great time INSIDE the store. That's where the fun ends. Ordered furniture the beginning of July. It's now close to the end of September, and they're saying I might not get it until late November?! Getting ahold of anybody is close to impossible, and no one gives a clear answer on anything. Buy your furniture literally anywhere else, for the love of God.
Had a great visit. Saw what I wanted and purchased. John went above and beyond to answer all my questions and helped me find other furniture as well. Will be back!
Had a great experience at Ashley home store today. Found just what we were looking for and Eliza was so helpful! Update: I found the furniture at a better price and they matched it! Thanks Eliza and Jared!
Still waiting on my furniture I ordered almost a month ago . I can&'t seem to get anyone on the phone . I spent a lot of money on this and it was suppose to be delivered on September 10,2020 and today I&'m still waiting . I am on the phone now still attempting to get In touch with someone and still no answer . I made other purchases within this month from two other furniture stores in Southaven and I received my order as promised within a week . What is wrong here ? Zero stars if I could . BIG mistake using this store . Highly disappointed. One would think customer service would attempt to reach out to their customers if there was a problem .
Not good at all no one spoke to me or nothing I was in the store 30mins before time and got no service so I left
I just moved here a Roy was the best salesman ever. I will always buy from Ashley. The prices are reasonable and the service is outstanding. Thank you
I had a good experience. The salesperson went to see was on vacation. I had a very friendly person who helped me. The sale was quick and informative. I was explained the transaction and had a minor discretion but it was worked out quick and professional.
I had a wonderful experience shopping for furniture on today! Jared helped me find the best furniture and helped me to save tremendously. Truly informative on everything and very kind! Will be shopping again!
I was told my furniture would be delivered on August 15th. Then I was told it would be September. Now I'm told October. I sold my existing furniture in preparation for the August delivery and my family has been without dining or living room furniture for over 4 weeks. Ashley refuses to refund my purchase. Now I'm making payments on furniture I don't even have!
May 22 I went to Ashley Homestore and ordered a house full of furniture. Everything was in stock at the time There was 2 different delivery dates on June 26 i recvd half my order. On July 1st I recvd some more. Except my bedroom set I only recvd the Chest So next schedule date was July 8 on that day it was delayed to July 17 on that day delayed to Aug 5 then Aug 19 then on that day Aug 27. Then Sept 5 now it says Sept 12 Just called to confirm today now they Say Sept 24.Cust care says the manufacturer changes the dates How is it possible for a manufacturer to fail to give a delivery date that many times. When you have a date means the items have shipped! They cannot provide me with a tracking ##..I am hearing that Ashley completes the orders from the 3rd party stores b4 delivering to customers. I just moved into my dream home on June 20 but me and my husband are sleeping on the floor. We didn't bring any old furniture from our old home We were excited to let Ashley furnish our entire home.. They say no manager is available. I have reached out to an Ashley Advocate hopefully I will get my issues resolved soon!!
The worst service I have had in my entire life. No type of customer connivence when it comes to payment methods with Acceptance Now being that a pandemic is happening. The furniture and delivery department are terrible with communicating with you the status of your delivery of your product. Only thing they care about is making their money but not about the customer. I would not recommend this store or any others to anyone.
Great Customer Service and I was taken care of in a timely manner...extremely satisfied
I purchased some furniture for my first apartment, and Ms. Kaylin made the process a breeze. It was a nice experience, and I am confident and satisfied with my purchase. I would urge anyone to visit Ashley in-person (especially this location)... you may find a deal that you weren’t even expecting!
John was amazing and was able to answer any questions that we had. He was fantastic and if we have any further furniture needs we will know where to go.
I have never had so much trouble with a company. Ordered a couch in July and still don&'t have it in September. DW is the store manager in Southaven, MS and has told me nothing but lies since I met him. They make promises that they don&'t keep. Do not order from them unless you are willing to wait a year and get the run around from the manager.
My experience was great, John was helpful and pleasant working with. And, I love Ashley quality furniture.
Best experience I have ever had when shopping for furniture for our new home. Al was amazing and worked with us and the budget we had. The greatest salesman.
Please do not buy from Ashley Furniture, they have yet to deliver my dinner table from June. I have to eat standing up 😑
Ask for Mikki. She will help you out together an entire room from the showroom floor. She can decorate based on your personality. You won't be disappointed!
Great customer services, great people , great store
Jason was excellent to work with. Store does need to repair flooring...fall hazard!!
Keep giving the great services that you give
Customer service was very friendly, JV, was informative, knowledgeable and pleasant. Overall experience was great.
Worst experience ever. Our family is still waiting for furniture we purchased in May. Horrible customer experience, never ending texts of delivery and then cancelled. Seriously, now it will be September? Buyer beware!!!
If you are ever in the Southaven area, go by and see Mr Al! He is very knowledgeable about all Ashley products and works with you to get the best deal that there is. Ashley is a good place for furniture, I have not been disappointed. The pieces you pick will last you for years to come. I am a repeat Ashley customer due to change in style and home, only. Furniture wears great. You won’t be disappointed.
Very pleased. The staff here was very helpful.
Terrible customer service !!!!
I am happy with my half chair I’m happy with my bedroom my master bedroom my kitchen I’m happy with the delivery service everything and I really appreciate you guys thank you so much
My salesperson (Ms. Eliza) always know how to help me and makes sure she gets me the best value for my money. I have been dealing with her about 10 years now and when I say she never forget a customer or what that customer likes, believe me. Every time I go she knows how to make me feel special. If she is not there I always wait until she is to get whatever I need. As long as she is there providing GOOD CUSTOMER SERVICE, I will continue to be a Ashley Furniture Store Customer. Keep up the GREAT JOB!!!
Very helpful!!! Great experience
We had a very enjoyable time visiting the Ashley Store, and selecting the items we purchased. The staff was very courteous, professional and informative. We look forward to enjoying our beautiful bedroom suite purchase for many years to come.
Mr John Flatman was VERY helpful and extremely patient with daughter! Thank you so much!
Excellent prices on all furniture. Great customer service 👏 👌 👍.
Excellent customer service. Jason James caught me right when I came in the door and helped me pick out exactly what I wanted. Within 30 minutes he had my furniture ordered and set for delivery. Will definitely be back to purchase more furniture and will be making sure Jason gets all of my business.
Application process needs to be faster. Paperless would be faster, but customer service was acceptable. Nikki honoroe @ the Airways store in south haven
Mr. Al was great & was a great help thank you.
They will not pick up the phone!! I have an order, that I’ve paid a lot of money for but I can’t get anyone on the phone. I left a complimentary review on Google but I’m currently regretting it.
Purchased in May... still waiting... was called on Thursday to schedule delivery... request a Saturday delivery. Told us they would schedule for 8-20. Get a text last night at 7 saying it would be delivered Wednesday 8-12. Tired to call no answer. Called at 9 this morning to explain we can’t delivery Wednesday. Was told they will try to reschedule and I will need to call back to reschedule. Also told us that our delivery was confirmed for the 12th on the 3rd by text. We never received a text regarding delivery untill last night. We only spoke regarding delivery once via a phone call on the 8-6. After explaining all this and how it doesnt make sense that I have to continue to call about a delievrr that we already scheduled for the 20th, and its a mistake on their end. I will call back on Thursday to reschedule once-again but if there is a other problem, I will be canceling the entire order. Such terrible customer service. We had absolutely no problem waiting on the furniture, even though it would have be nice to know when we purchased it that it wasn’t instock. But with everything going on I completely understand why stuff is out of stock, but the delivery part is ridiculous! Update- received a text today asking to confirm delivery for Wed, Thursday, Friday of next week??? How hard is it to understand Saturday delivery. Been on hold for 37 mins. This is ridiculous!
The experience was good overall. I knew what item I wanted to purchase and the staff helped me in a timely manner. Delivery is setup and we’re excited.
I loved the store. It was neat and tidy and well put together. Covid having nothing in stock was a real drag though. All the staff was friendly and very helpful. Especially Mickey. I am a very indesicive person and she was amazing and really took time to sit with me and find something great.
Well where do I begin, we found the sofas we wanted in June we were told they were in stock, then guess what? Gotta wait til August. Should have cancelled then, then our sales rep Stan called trying to schedule our delivery, told him Saturday August 15th anytime, then a hour ago, get a text saying they’ll be delivered Wednesday at 1230, I’ve called 16 times since I got the text at 7pm, no answer at the store. There service sucks Will lie like hell to get you to commit Then not follow through or listen to crap you say after giving them the benefit of the doubt And if you don’t want to get lied to, don’t deal with Stan. Thanks.
Our saleswoman, Eliza Jones, was very patient with us and most importantly verrryy knowledgeable about the products and protection Ashley Furniture has to offer. I came for just a couch, ended up leaving with a sectional, bedroom set and mattress.
Prices Were To High
Nice place good prices and friendly staff
We were helped quickly and attentively.
We bought furniture last year. Ashley didn’t hesitate and answered the phone during the entire purchasing process. As soon as the couches started showing signs of being damaged product, we called in for repair BEFORE our one year was up. No response from customer service. We’ve been calling now for 4 months. Constantly getting hung up on. Our couches have now broken. Where’s Ashley HomeStore? I will build furniture before I purchase from them again.
I had a AWESOME experience with my salesman John. He explained everything to me and he didn’t get upset when I kept changing my mind :). I love Ashley Furniture
My experience at This location was above stellar John who helped me pick out all of my furniture took the ease and anxiety off of me. I will definitely be shopping here all the time. This location is clean, and all of the staff were very nice and displayed great customer service. Ask for John.
We had a great experience at the Ashley store. I’ve been looking at bedroom sets for a long time but I wanted the chance to browse the store before purchasing. I really appreciated that the saleswoman let me shop without bothering me so that I could think and discuss things with my husband. We ended up leaving with not only a bedroom set but a sofa as well. I can’t wait to receive our furniture.
I have experienced nothing but turmoil since the day I left Ashley HomeStore Southaven. During the sales encounter, the representative was nice and very helpful. However, since that day, the representative and the entire Southaven team have made me feel like I am just another COMMISSION CHECK. I do NOT recommend this store to ANYONE.
much expense
I had a great experience at Ashley homestore in Southaven with sales associate Roy. Most definitely will come back for all my furniture
Not much to choose from
Ashley Furniture HomeStore has horrible customer service...However my salesperson John Munn was great and helped pick out a dining room set that I loved! I purchased the set on June 29th at The Southaven, Ms location and it was delivered on July 7th however when it was delivered the hardware to put the table together was not with it. The delivery team told me that they will come back the next day with the hardware so that they could set the table up however no one came and I was not contacted by anyone. I contacted Ashley and they said that the delivery team had not notified them that the hardware was missing. After 3 weeks of going back and forth with no returned calls or sending someone to come out and put the table together so after the third week I notified Ashley that they could come to pick up the set. Once I did that I was left a voice message saying that the hardware was out for delivery. So here I am almost 4 weeks later with a table that has YET to be put together!! I'm very disappointed and would not recommend Ashley Furniture to anyone.
My salesman Roy was great!
brought recliner sofa and a recliner a couple months ago and the sofa is broke. the customer service sucks. said someone would be out to fix but no one has came. will never buy from them again.
Ashley had the sofa we wanted and we got an additional 25% off today. Made it even better.
Kathy greeted us upon entering the store. She was right there from start to finish assisting us with our purchase.
Very great experience! The staff were very kind and very accommodating. Will definitely be recommending Ashley to anyone I know looking for quality furniture at very reasonable prices!
We went in yesterday and had a tough deciding what we wanted . Our Salesman Roy did some research and found some styles that met our criteria , so we went back in and got a great deal . Staff is great and we will always be a customer .
Ok so I bought a living room suit and a bed set back in November and they were holding it for me because we are building a house. I finally had it delivered a few of weeks ago. All of a sudden my head board and frame was on back order but gave me a footboard and my sofa had a tear on the back of it. I have been trying to get in touch with them and they have NOT answered their phones for 3 weeks. I went up there and they were suppose to have someone call me and still have not gotten a phone call to get my sofa replaced and they told me they were going to refund me my money on the bed. It still has not happened. I never write reviews but I had to this time. I just called them before I posted this and still no answer.
Great customer service. Very easy to do business with.
**Updating this to a one star. The delivery time was horrible our couch ended up not being produced any more. The store never called us about this until we started questioning them about our couch. The delivery team ripped a hole in our couch upon delivery. We loved purchasing from this location. John was our sale gentleman, super helpful took extra time to put together the look I was going for in our living room. He answered every question possible. We even looked at mattresses while there, even though he knew we weren’t ready to buy just yet. He still took the time to throughly explain/give us great information about the Tempur-pedic! We will be back for sure!
Everyone was friendly walking in and helped get me exactly what I needed today!
Manager on duty had excellent customer service and throughly explained purchasing options
Teya at the Southaven store was absolutely fantastic and great customer service skills. She has great patience and understanding for her customers who are making big purchases. Thanks Teya for your help today in my purchase.
Friendly, great customer service. Would shop here again
The furniture selection is huge! Our salesman, Jason James, was extremely helpful and patient in our decision making process. He provided lots of tips and practical information that helped us make the right choices in our furniture selection. I highly recommend him as your salesperson & Ashley Furniture as your furniture store!
Everyone was so helpful and very good customer service. Cathy was my sales person and as I waited for her to finish with another customer. She made sure I was okay. Oh yes Ashley has beautiful furniture with great price!
I found the perfect bed for my baby boy!! It was love at first sight! 😍
I had the pleasure of working with Mr. Jared today. He was very helpful and got me exactly what I wanted. So if you're looking to update some of your old worn out furniture, stop in and see Jared.
I'll never purchase furniture from Ashley again!!!!!!! They been giving me the run around and everyone seem lost and dont know what's going on. I keep getting different dates from different sources!!!! I just want my furniture
Cat Bailey was very helpful. We found the perfect daybed that my daughter wanted.
Great service. Mikki was patience and amazing with the selection process.
I like how the salesperson doesn't harass you. They give you space to look around until you're ready to buy. Then they explain everything to you about when and where to pick up if you're not doing delivery. With covid-19 pandemic it's going to be a month to pick up furniture however. And if you choose delivery it will be even longing wait. I know it's out of their control and that's why I give it five stars.
Loved the service me and my family received Mr. Roy helped me and my family! Even dealt with me and my indecisiveness lol
Love this store I purchased bedroom furniture 13years ago,the only thing I repurchased was mattress,Im just now getting more furniture because my kids have grown will be visiting again,thanks for everything...
The person helping me was very friendly, knowledgeable and incredibly patient as we were indecisive. We were happy with our experience.
Love my new wall art!
Very professional!! Service with a smile!!
We were well treated. We were looking for a bedroom suit for daughter and granddaughter.
The Experience was great and Miss Mikki was very helpful and made me feel so welcome and her way in introducing the mattress to buy was just great! I would love to bring someone in to purchase and to be welcome by Miss Mikki
This was the worst customer service experience I’ve ever had. They delayed pieces of my order by months and then sent me half a bed and told me the other half wouldn’t arrive for another month. They also charge a 10% cancellation fee and threatened to SUE ME if I canceled on top of making me pay the 10%. I would recommend going across the street DO NOT CHOOSE ASHLEY. FTB
Al was very helpful showing us different options and helping us quickly update info to purchase our items to complete our bedroom set.
Wow! The customer service at this location is awesome even during this pandemic. Our customer service rep Jared was very helpful. He left us with no questions to ask. He is very insightful when it comes to the various materials and options available to you! I would recommend this store to everyone!
Al was my sales person and he's the best. He's very patient and works with people to get what they want.
Had a great time at Ashley HomeStore today. Bought a beautiful home entertainment center with store rep Cat Bailey's help and expertise.
Awesome Service! Roy was great!
Johnathon was so helpful. He spent lots of time with us making sure we were happy with our purchase. The quality of the furniture is great.
Ask for Al - he'll treat you right!
I came in, with credit issues and some apprehensions - Jared was AMAZING and I'm leaving with everything I wanted. This has been amazing
The salesman Travis was great he was patience my daughter could not make up her mind on a bedroom set he waited until she did great service.
I was very pleased with my service & you all gave me a great opportunity that many wouldn't have. Also, with me not having any credit , you all worked with me ! Shout-out to Stan.
Recently bought a Temper-pedic bed and had the best salesman ever. John Munn has the best personality of any salesperson I have ever had the pleasure of dealing with. We have already been back twice more to see him for other needs and he is always ready to help.
Purchased a king mattress during a pleasant shopping experience...delivery and pickup of old mattress included. After new mattress was set up (no gloves or masks used by delivery service during 'pandemic') we were advised they could not take old mattress due to Covid-19 and left it in the middle of our foyer! 3 weeks later have been told it would be picked up when they resume doing so - today I'm advised they are able to pick up mattresses but were told by management (who?) they aren't to pick up anyone who had been previously delivered. Cheapest disposal is $169 - so far no luck trying to get guarantee of reimbursement. Customer DISservice!
My sales person was Jared, easy going I came in to look at one couch and walked with another & it wasn’t by force. We had technical difficulties and even then he kelp his word to call me soon as everything was back up in running. He answered all my questions to the best of his abilities didn’t make any promises he couldn’t keep and by the end of my sale I had 0 interest and a down payment of 10.42 and rather he know it or not he help me stay in my budget, so hopefully it comes before next month. Oh and in total I spent 1,000.42 And I actually put down 20.42. I actually walked away with a very good deal compared to other places.
Dudnt like furniture, to big n bulky n it looked all the same color n made alike
Stan was my salesman and he was helpful in me picking 2 bedroom sets for my kids...
Pleasant experience and will shop there again. Personnel just great.
I've being shopping with Ashley for a long time and I tell you they are really good people to do business with
Very nice place to shop for furniture. We have bought several pieces from them. Eliza is absolutely amazing!!
Fast, professional service & knowledgeable staff!
They were friendly and knowledgeable. An enjoyable experience.
We had a great shopping experience today with Jonathon! We have been looking for couches for awhile and just thought we would stop by to see what the selection was. We didn’t think we would buy immediately, but we found the perfect set for a good price. Thanks to Jonathan for making it easy!
Great experience John was super nice and very knowledgeable!! Definitely will be back
The customer service rep. was very friendly and helpful. She made sure I understood everything I was getting and what I was paying. Great service!
Micky was greeeeeaaaaaat! She was very helpful and knowledgeable, nice personality! The manager D.W was awsome as well!
Good service and easy to find what we needed!
Let me start off saying that i love Ashley's Furniture however, yesterday's experience was the absolute worst. We visited the store May 21, 2020 looking to purchase a living room set. I was assigned a salesman named Jared. We looked around and came across a set that was discounted to $1500. I told my fiance lets get it and pay cash rather than getting it financed. Jared explained that it was discounted because that set would have to be purchased off the floor. We agreed. We were getting ready to ourchase it until i lwalked around the furniture and noticed a whole in the back of the love seat(he never mentioned the hole at this point) I told him that i wasnt paying that king of money for a set with a hole in it but if he knocked off a few hundred, we'd take it. His attitude was horrible. He said "i cant do that because its already discounted because of the whole thats in it". ( if i hadn't of noticed the hole, he would of never said a word) "The manager came and marked it down. I asked him to speak with her and he said she wouldnt be back in til next week. He just kept saying no. We decided to look at something else and he goes. I asked if he could call someone about the set. Then he says. "Theyre not going to give it away" my fiance told him, "we're paying our hard earned money no matter how much it is and that aint giving it away. Then he acts as if he agrees to sell it knocking off a few hundres so we sit down to complete the transaction and when he ask for payment, he onoy discounted it $100. I said no thank you and we left. This guy is definitely not for the customers and Ashley's have lost someone that been shopping with them for years. I told my mom an other relatives about our experience and that is one furniture store we wont use again.
Brian was so helpful and I found the perfect sectional for my living room! I'll definitely be back! Thank you!
I had a wonderful experience. My salesman was very nice i bought a king sleigh bed the salesperson had me and my husband to test a lot of different mattress and I thought that was so awesome . I will be back again.
Went to a different store to start with. The store I went to said the tables I wonted were discontinued.i said good , I got the last 2 . She informed me that the store wouldn’t sell them.Go figure. I left and went to Ashley. They had same table and lamps. I paid for them and before I left the store I saw a set of tables and lamps I liked better. I asked j j if I could change my mind, even after I had paid for them and did the paperwork. No problem. Upgraded to a more expensive set and got 20% off for Holliday. Will go back. .
Love my new kitchen table set, wonderful customer service
I visited the Southaven store Saturday, I walked around the complete store (it was busy) I am in search of a new Living room set.. after walking around the whole store, I heard the saleslady speaking to one of her co-workers"I don't know what she's doing, she has been walking around the whole store looking" then she said to me after I looked in her direction, "who are you looking for? Not " may help you" or can I assist you? Ashley is a furniture store... I wasn't looking for anyone, I have was looking for furniture...a living room set to be exact.. I thought that was an unusual question to ask... Go figure....
I wish I could give this less than one star. I am beyond frustrated with Ashley. I purchased in January and still do not have all the pieces I ordered. I have made numerous attempts to contact them, however, no one seems to care. I get Bot responses when I post on social media. I’ve been hung up on at least 4 times during “transfers”. Corporate could care less. It has been a horrible experience. Part of my order was a bed that I was told wouldn’t house your standard mattress. I was told I had to have the adjustable base. Fine. I have no learned that is not true. The bed, mattress, and base were delivered and set up WITHOUT any of the power cords, so it’s basically your standard mattress, just a thousand dollars more than standard price. I’ve called and called and called and emailed and posted since the day it was delivered and am told I need to track the parts down from the manufacturer. Absolutely not. However, if you call the manufacturer, they tell you the store is responsible. It’s a revolving door of nonsense. My couch was delivered with only 3/4 of the pieces. After almost a month, I finally received the last piece. End tables are missing the pieces to hold the shelving. After all the time I have wasted on the phone trying to resolve this, Ashley Southaven should be cutting me a paycheck. I am ready to take all these pieces of non functional junk right back up to the store.
This store has the best people working for them. They should feel blessed. If you go to the store in Southaven, MS just ask for AL he will help you with whatever questions you have and try to get you whatever you are looking for. Ashley Furniture has the best made and the quality is great. It will last a long time!!
We had the best experience. We get a new bed. And Jonathan was the best
I had a very pleasant experience at Ashley’s Home Store for the second time I visited. We went in to look at an L sectional sofa. Travis greeted us at the door and was very polite, considerate and very informative. He went out of his way to make sure we would be happy with our sofa. We have decided that we will only shop at Ashley’s Home Store for all of our furniture needs. Prices were reasonable and excellent products. We can’t wait to get our sofa, coffee table and end tables! Tammy Stover
I always shop at this location. The sales consultants are very helpful. They have a variety of funiture to choose from.
Great experience! No pressure and very friendly.
The Southaven Airways location is our go-to shop. Today I visited them on a mission to purchase a bedroom set that I've been eyeing online for months. Jason made the process a breeze! Even though the price offered was better online, I chose to order in store. You cant beat great customer service! Thank you Jason and team, we will be back again soon.
This is my second purchased from this local Ashely Store and the experience, as before, was superb. Jason my sales associate was the best! Very knowledgeable, kind, and gave me option to fit my budget. Will always purchase from this Southaven store.
My recent visit at Ashley Furniture Store in Southaven was a great experience. Great customer service was given. The explanation about merchandise and purchases was key. The courtesy that was given to my family and I was A1. Thanks Stan Cleveland for your expertise.
Jonathan was very personable and helpful but not high pressure. Shopping with his help was a pleasure.
Workers were very helpful & kind!! Made shopping easy & fun, would definitely go back !!
I love there customer service
If I could give this place a negative star, I would. I ordered in January and had items delivered. None of my stuff has arrived as described. I am missing pieces that the delivery people KNEW were not in my order, yet they said and did nothing. I have contacted my salesperson with no help. I have contacted the store and gotten the runaround. I have called corporate and have been hung up on and promised return calls from management that have not happened. I have written Facebook comments for a bot to respond that they care about my concern and want to help, however, when you type out the issue, no one ever responds. I am lodging a complaint with the BBB because you better believe they have taken my money! I am so frustrated over this whole ordeal. Save yourself a headache and buy elsewhere.
Ashley Furniture Homestore literally has the WORST service I have EVER received. I would not recommend them to ANYONE. I ordered a sectional over a month ago. They brought me two pieces to my delivery. It was missing the middle piece that connects the two. I talked to them 3 times the day of delivery and they failed to tell me I wasn’t receiving the entire piece of furniture that I had already purchased. The guys dropping off the furniture told me that it would be a whole month before I received the last piece. I called and told them I do not want the couch until I have the whole thing. They told me I would get the piece soon. The next day I received the notification that I would have a delivery in a week. I waited. That day came and the truck pulls up to my house and they DONT have what I needed. They have a piece that I already have. I called again. They see what I’m missing. They have a picture of my living room plus the signed paper of what I’m missing. But THEY FAILED to relay the message to the warehouse. She says she’s going to fix it immediately. The NEXT day I received ANOTHER message that I had a delivery for ANOTHER week away. I called immediately because I refused to be burned again. I ask WHAT are they delivering??? Again, she tells me THE WRONG PIECE. I tell her that this is ridiculous and all I want is what I have paid for and I have talked to them MULTIPLE TIMES and I DONT understand why they aren’t communicating with each other. This lady puts me on hold and fixed the issue right there and gets me a confirmation for the RIGHT piece. It is supposed to be delivered today. I just called them to check on the status of my delivery. THEY DONT HAVE IT. It was apparently loaded on the WRONG truck. And if I hadn’t called to check, NO ONE would have told me!! This business is unprofessional and unorganized. I DO NOT RECOMMEND.
I literally wouldn't buy furniture from Ashley furniture ever again. The salesman was great and their not the problem. But the company itself is horrible. I wish i would have never brought furniture from them. I paid for furniture a month and half ago. I keep getting emails about stuff not being there. Then when i ask for a refund they want to charge my 10% like it's my fault that they keep giving my furniture away. This was one of the worst mistakes i ever made. The customer service is unprofessional as well.
Everyone was very nice and helpful.
I purchased furniture at the Southaven location over a month ago and I still haven’t received 3 of the pieces I paid for. Everything has been a nightmare with them since we walked out of the store. Things have been on back order. Delivery dates have been missed. And when you call no one can give you any information or help you. At this point I feel like I have been robbed. I paid for furniture and delivery and have no way of knowing when or if I will get what I paid for.
My salesperson, Stan, was honest, helpful and professional. He made the most of my time both on the phone and in person. Very good experience buying from this store.
Service was excellent and timely, salesperson Roy Jackson was very helpful in closing this deal i will definitely work with him again.
Loved shopping at Ashley Home Store. Very friendly staff. Look forward to shopping there in the future.
Eliza was a joy, professional, and pleasant.
As soon as I walked in, I got waited on immediately. The salesman was very helpful. I feel like I got a good deal. Love the fact that they offer premium home delivery where they will set the furniture up and place it for you.
My sales rep Stan was amazing. He made the process extremely easy and I felt comfortable with my purchase. The entire team was helpful and I will definitely be back to make future furniture purchases!
Pleasant experience, friendly people, willing to examine solutions, to and tailor them to your personal situation, fast approvals no lengthy paperwork, courteous service
Stan was very helpful and we found exactly what were looking for
Nice quality furniture.
Extremely pushy salesperson (to the point of feeling harassed.) Wished I could have shopped in peace.
I would like to start this review by saying I am all for giving business second changes because I work in an industry where we VALUE our customers and their options with that being said I will NOT purchase any other products from Ashly Furniture and I'm pretty I'm pretty fed up with their customer service. I have been waiting a weeks to have my husband's recliner repair which is still under warranty when I first made the phone call
SHOP AT YOUR OWN RISK! 1st things first, the shopping/sales experience were great. However, that’s where things take a turn. Delivery is a whole new ballgame . Absolutely terrible all the way around. Missing furniture with no phone calls at any point as a heads up. 3 wildly different excuses and no one seems to “really” know where the missing pieces are. Being “disconnected” on the phone (3 times, no less) while trying to get answers after the manager told us to contact the “guest services” number on our envelope to try to get more info. Such a shame really. See, we ordered “small” as we are redoing our entire house and only ordered a few things for our living room as a test run. After this, we will absolutely spend the other $$$ somewhere else. Obviously this is ongoing and I will update as things progress.
Saw something's I wanted to order online but came in store to see stuff in person. They didn't have product in store. So I wanted to look around. So my mom had a 20% discount in store only, which had her name or current resident and I was told, I couldn't use it, so I was like oh well they lost a sell. He was already being pushy and following us around then ask me about financing furniture when I had the money to buy what I'm was looking for. So I will purchase what I want online. I see why their parking lot was so empty. You would think they would do whatever it takes to make a customer comfortable but trying to be to greedy will get you no sales.
I had the best experience here. Terry helped me pick my couch and he was beyond helpful. It was my first time buying furniture for myself and I was a little overwhelmed walking into the display room, but Terry was patient and asked me what I wanted in a couch and walked me through the entire store showing me all of my options, tailoring my experience as I made more and more comments. I knew I wanted a sectional with a chaise lounge in a light grey, but I also wanted something I call the snuggle factor. Terry understood and tried to guide me to all of the couches that were soft and snuggly. He was very knowledgable and knew if a product was able to be ordered with my specific requests as well. In the end, I found the perfect couch with the snuggle factor and Terry made sure to get me the best deal, making financing easy and affordable . I will definitely be going back for more furniture purchases in the future.
I ordered furniture a few weeks ago. I’m still awaiting delivery of some items, which is fine, however, everything I’ve received so far has been wrong. I’m missing a power cord to my bed and a piece of my sectional sofa. I can not get anyone to help me, so I’m coming here with hopes that a human in management might contact me and help me resolve these issues. I spent a lot of money and find it frustrating that I can’t get anyone to call me back or help me figure out where my missing stuff is or when I might receive it. I will say that their delivery staff has been super awesome and friendly. They were just as frustrated that stuff wasn’t pulled to put on the truck to complete my order.
Great service from our salesman. Valerie in management is refusing to honor their price match policy. An item we purchased in the store is showing less on their website. If they do the right thing and honor it, I'll change this review.
Awesome customer service!!!! Warm welcome as soon as someone spotted us
Super sweet staff. I was able to find exactly what I was looking for in a short time. I was able to get what I need and get out. Travis Campbell was on point, and made me feel relieved and assured that what I was getting was really what I needed! Thanks!
Ordered my sectional a week before Christmas in 2019, and as of today, 2/21/20, I still do not have a couch! They tried to deliver the sectional twice missing part of it. Then I was told the part couldn't be located. I then picked a different sofa and loveseat. The sales lady entered the wrong codes on the order so they brought me the wrong color and the recliner was broken! A week later, they delivered the same wrong colored sofa and love seat!!! I am beyond frustrated and even the delivery guys were like " this happens all the time." Called the store and they couldn't find the correct color in their computer even though I was shown it on the computer when I was there. Still don't have my sofa and love seat. Save yourself some grief and go somewhere else.
Stan Cleveland was very nice and helped a lot. he had a lot of good information to help us.
Rod Tigrett Is very professional an trustworthy
I have had a horrible experience! I’ll never shop here again. They try to trick you into thinking they are giving you a discount. Online prices are better and you don’t have to deal with lying reps trying to make a sale. This was my first and last shopping experience here
Service was outstsnding
I never been to your store
Priced to High it's just furniture
Thank yal for a smooth sale, Jason is a great salesman. I think you have a 5 star store in Southaven MS.
The sales guy was very patient with me. He was very nice and informative. He made me feel comfortable and will have me coming back.
I went to Ashley Furniture to purchase a mattress last week. I did not know what I was doing or looking for. John Munns came over and offered to help me find the perfect mattress for my needs. His service was FANTASTIC!!! He showed me multiple mattresses, and helped me figure out which one best fit my sleep. I 100% recommend if you need help, ask for John Munns to help you find your perfect sleep!
My husband and I spent the entire day looking at furniture in several stores throughout Desoto County. We found exactly what we were looking for at Ashley and received the best help from Mikky. She was extremely knowledgeable of the store.
Helpful and friendly service. Cathy did a great job.
Terry was great. The product selection is ridiculously huge; the people were very friendly. The process itself was a bit drawn out, but overall it was a painless experience. We will definitely do business with them again!
The representative that helped me walked me through every step of the process, even taking the time to compare the prices on the similar model in a different color. I had her full attention, but that is probably because of the fact that I went pretty late at night. I will consider purchasing from here again, especially if I can get 25 percent off again.
Friendly staff. Great furniture.
The lady that help me was very awesome. She had a really blessed spirit., and help me get everything I wanted and needed.
Awesome service!!
Great customer service from Jason .. i always go to Ashley and see Jason for my furmiture needs.
Great experience with friendly associates to help. They made buying SO quick and easy!
Ashley had what we wanted and our sales rep. (Travis), was very helpful, we were in and out in no time...
Great experience with Al! He worked with us to find exactly what we wanted and made the entire process so easy! Will definitely be back for any future needs!
Everyone was very helpful and kind.
Today visit was a wonderful experience that I don't get everything I spend my money. We initially told Mr. Cleveland that we had to let our family approve before we bought. It didn't bother him, he still gave us the respect as customers and took his time to find the right furniture for us. I would like for him to be my personal salesman whenever I come to Ashley. Keep it up Stan! I'll see you Saturday.
Friendly & helpful staff. Good decor accents in stock
Today I had a great visit @ your store and my salesperson was great and definitely helpful in choosing my selection. I didn’t have to think about my selection too long I told Ms. Mikki Honore what I was interested in and she took me straight to my selection. Thanks Ashley Homestore for always making my shopping experience great!! I will always recommend my family & friends to your store!
I love Ashley furniture. There furniture is sturdy and is nice looking.
Good selection and customer sales support. I like the addition to the mattress shop having sleep specialist on staff that specialize in wellness and optimal sleep habits to assist with purchasing the right mattress for spine support and sleep.
Very nice furniture.
Ms Joanna was the most helpful and friendly!
Late night visit to get a pillow. Staff was cordial and helpful.
As always Callie was awesome to deal with. She is the sole reason we keep coming back! Our daughter is going to be surprised with her new bedroom for her birthday.
Great customer service! Very knowledgeable staff. Overall great experience!
My wife and I came into the store tonight just to look and immediately found a friend in Jared. Not only was he patient with me and my love of everything on their sales floor but he was very descriptive in what choices were available to me. He even shared his advice about color tones and wall art. This experience was exceptional and he was well worth the time spent plus I'm excited about my new bed and living room set! Thanks Jared!
I had the most amazing experience today. Jared gave us a very detailed and comforting tour. He has a great sense of humor and I honesty feel like he listened to our needs. He was able to break things done in detail and he I could tell that he actually cared about us being happy with our choices. We most definitely will be returning.
Knowledgeable and friendly. I appreciate the reasonable prices and the no pressure sale. I will return for future purchases.
I visited Ashley Home store for the first time and their selections of merchandise was really great. I found just what I had been searching for. Their customer service was also outstanding.
We had an issues with our bedroom furniture and mattress. It took weeks of back and forth between the store and corporate office to finally get someone out to look at it. Now we are trying to exchange our defective mattress and they want us to pay $1200 for a $693 mattress. The drawers in the dresser are crap and dont fit properly. The setup is AWFUL.. I will NEVER shop at an Ashley Store again they over charge for their crap furniture. I could get better furniture from Walmart.
Great customer service!!!!! Go check them out!!!!
Al has took care of us on two occasions. Great guy and he doesn’t pressure you to buy something you don’t need. He is a great listener and communicator.
Fire all of their lying, deceiving employees plus Manager!
I had a great experience there the salesman was great and knowledgeable about everyevery in the store and helpful from the moment we walked in so if I have any other home needs I will definitely know where to go
Wife and I went in with a very short timetable. The staff was very friendly. The price was great I can’t speak for the delivery or pick up yet as that has not happened but so far everything has been friendly, honest, and helpful. We were looking for a recliner and found a complete living room set at such a good price that we ended up getting the entire set and two lamps.
Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do
Worst service ever!! Ordered furniture 11/16 paid in full to be delivered 11/28. But, nope that date has changed 11/29, 12/3, 12/5, 12/6, 12/18, 12/20, now 12/26. But, they did send me a delivery confirmation of 12/6, I accepted it. Then, someone called me and stated all items were not available. I informed them that I do not want a partial delivery. But, I traveled with work and it was delivered, A Freaking Partial Delivery. So now I have to beg them to get this crap out of my home!! And everyone has jokes. They are horrible spend your money somewhere else!! They are not worthy of your hard earned money!!
Great customer service, very good prices and quality furniture. Can't ask for much more
Charlie and I bought a new bed. There was no pressure. The entire experience was fast and stress free! Go see Al!! Big thanks to Shawn Roberts for a great run store!
Over a year ago I have bought this sofa set that I have attached in my review and I have bought insurance for them. They look great; however they are very uncomfortable and aren’t as sturdy as they look. About ten months after I bought them one of the arm sofas came out of place from moving it to clean up underneath them, so I called Ashleys since it’s a manufacturer defect as it hasn’t been a year yet. I expecting them to bring someone out to fix it but instead they said it wasn’t their responsibility and to call the insurance company. I have but also they didn’t seem to be responsible since It does look like a manufactured defect. I will never go back to purchase anything from them. They only care when you want to buy and your on you own afterwards.
John was very patient with me and my indecisive self lol but I walked out with a brand new sectional and I am thrilled! Great experience all around.
Good service but extremely high prices as compare to market.
Jason James offered a mattress demonstration and explained our options, showing us multiple mattresses. He was very knowledgeable of the product which made it easy to buy our new Tempurpedic mattress and base. We would recommend Ashley and Jason to anyone looking for an easy buying experience We look forward to sleeping on our new mattress.
Good place
I bought a new Kitchen table today. Salesman Ray Jackson waited on me. He was great. He showed me tables that were in the price range I wanted and the style that I wanted. Then he let me have some time to walk around alone and look, consider and make my decision. So wonderful not to have been pressured or followed around while I had time to think.
Great customer service. Recommend this location!
Staff was extremely friendly, price was excellent, and the purchase process was quick and smooth.
The Ashley store in Southaven was very helpful, the young man showed me the different chase colors. Thanks guys,
Quick, easy, great selection, and great service.
For the past 2 months we’ve searched every furniture store in our area for the Right sofa. It needed to fit my husband’s long legs when seated, and support my cranky back. It also needed to stand up against our cats climbing on it. We finally found the Right sofa with the help of Kelly. She made the buying easy. So much so, that we will be asking for Kelly when we return next month to buy our bedroom suite.
My salesman Terry Moore rocks! Very professional, patient, and was knowledgeable about the items that I was interested in. I will most definitely return to this store. Signed: Happy Customer
Awesome! Beautiful quality selection. Superb customer service. Thank you Travis Campbell for outstanding service!
Hello 👋🏼, my visit at the Ashley Home store where great today . I really went just to look at some dining room tables set , just to get and idea on the look I wanted.but this lovely ,kind lady really took the time and help me pick the one I think will be great for me and my family
My husband & I visited the store and to look for a dresser. Jason was the first the greet us & directed us towards the furniture. On our way, I spotted the mattresses, so of course we laid on them since we had been discussing for several years about buying one. Jason was extremely knowledgeable & explained all the different options available. Once we decided to go for it, Jason was amazingly helpful & encouraging. When the delivery date came back a little later than I had hoped, Jason made it his mission to move mountains so that we would receive the bed within 5 days. THAT MAN DESERVES AN AWARD & RAISE!!! He is truly great. - The beds have been delivered, on time, and set up by the two most polite & professional “shippers/movers”. Hands down, this was the easiest & most painless experience of buying anything. We will most certainly be back soon as I continue to update my home. THANKS AGAIN JASON!!!!!!
Great experience. I knew what I wanted and was in and out in less than 20 minutes. Very courteous staff.
Easiest experience we have had furniture shopping. Sales staff were relaxed, guided us to the dining room set we found online, and checked us out within 15 minutes. Will be returning for future purposes.
Staff was very pleasant and professional. I will continue to be a happy customer! Thank you Mr Jason James for your time with my family today. God Bless you and your work family.
I had A Great Experience Today! My Daughter needed a new bedroom suite. I went in and was greeted and walked around. No Pressure and when I finally decided what I wanted it was taken care of no hassle. The Guys at Southaven, MS Ashley were Awesome!! Thank you So Much because it Hard to find Great Customer Service these Days! Shout out to Jason!!
Worked with Jared H. Very pleasant, professional, patient, and helpful!
Amazing customer service and experienced sales people
Yesterday, I visited the Home Store in Olive Branch. Recently, I had purchased a living room suit for our guest house and my friend loved it so much I took her their to shop! We walked in... a Sales Rep named Travis greeted us, talked for a moment and he guided us to exactly what she was looking for!!! The furniture, the price and the service was spectacular. The Home Store was decorated with many schemes and colors and lighting throughout. As we sat at the table (while Travis tallied it all up for my friend) I smiled as I listened to the echoes of laughter and chattering because it felt like home. The Home Store is the place to go because it feels like HOME
Great experience purchasing a Tempur-Pedic Mattress at Ashley Home Store. Stan in the Southaven store was very knowledgeable of the product. Amazing how much time you actually spend on sleep in your lifetime. We also purchased fitted mattress pad for extra cooling and Stan even fitted us for pillows!
Very friendly environment and very nice showroom. The salesperson was very accommodating and genuinely interested in me as a costumer.
Ashley Furniture Absolutely would never recommend anyone to do business with Ashley Furniture in the Memphis area! Do not waste your money here with this company! Please do business elsewhere where you are valued as a customer, and not just looked at as another dollar in their pocket! October 17th 2019 we visited this Southaven Ms location, and was greeted by Jonathan (a Tempur Pedic Specialist). Paul and I informed him we were there to look for a potential new mattress for us. I informed him I was United Naval Vet, and suffer spinal Complications from service. I explained I was in need of a bed to help elevate, and assist with proper comfort and alignment. Also, Paul suffers from a football injury, and needed proper support as well. Upon informing Jonathan of our needs in a mattress he showed Paul and I several Tempur Pedic mattresses meanwhile he kept pulling his phone out of his pocket, and walking off to let us “test the best out and discuss each mattress we laid on”. After telling him we were hot natured He insisted on the Tempur Breeze, a mattress that was promised to keep you 8 degrees cooler, and properly conform to each of us, and give us the stability we both needed for a good night rest. In the store the bed felt great however, Paul and I were not too sure of our purchase. We expressed our desire to ponder on our decision as $8000-$9000 was a large purchase, and we wanted to make sure this was the right fit for us. Jonathan then told us “that is not a problem, purchase the mattress and if you are not satisfied within 30 days you can return it and get your money back.” Paul and I decided we would give the bed a try. $8500 later we purchased the king size breeze $5100 with adjustable base $2300 plus tax. Jonathan kept adding extra prices into the cost of our bed, when I questioned him about them he answered with stammer “oh well you have to purchase the store warranty with each item.” I informed him I was not purchasing a store warranty as Tempur Pedic comes with their very own manufacture warranty for 10 years as He had just informed us. He was racking on an extra $400 plus and extra $350 mattress protector. We were only purchasing ONE bed!!! Had he of stayed off his phone long enough to do business he could have already paid attention. Our mattress and bed was finally delivered October 25th 2019. Paul and I were so excited for our new mattress however, when we laid on it that night it was as hard as our contretemps floor. Jonathan informed us it would be a little stiff, but it would get better in a few nights so we kinda expected it it but not THIS BAD! The next night I woke up in the middle of the night in tears!!!!!!! I even woke Paul up I was hurting so bad! We ended up on our couch where we have slept since that night! Sunday October 27th 2019 we went back to Ashley Furniture Southaven and spoke with the sales manager (whom state she had only been at that location for 3 weeks.) we told him what was going on and that we could absolutely not sleep on this bed another night. He then informed us that we needed to bust up the molecules. I expressed to him my injury and how I could absolutely NOT make it another night on that bed. He then informed us THEY DO NOT TAKE RETURNS ON MATTRESSES AND THEY DO NOT REFUND YOU FOR THE BASE! He gave us a number to call to try and see if they could do anything since he claimed his HANDS ARE TIED. The very next day I contacted this number and expressed my concern to them and they literally told me there was NOTHING THEY COULD DO at this time. I explained to her our sales person told us we could return our item within 30 days and get our money back. She said “that’s your word against his.” WOW!!!!! GET THIS! They CAN EXCHANGE THE BED AFTER 30 DAYS BUT THEY ABSOLUTELY WOULD NOT TAKE THE BASE BACK WE ARE STUCK WITH IT AND SHE SNICKERED. SHE LAUGHED AS A I EXPRESSED TO HER MY PAIN I WAS EXPERIENCING. THANK YOU FOR YOIR SERVICE, BUT I CANT HELP YOU! I ask her who handled their legal affairs and she informed me “that will be a waste of your time an money.” So here I am a disabled United States Veteran begging for their help and this purchase we made i can’t enjoy as it make my injury worse if I sleep on it, being laughed at, and mocked for making a purchase and being stuck is a $8500 mistake. DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY!!! I HAVE SINCE BEEN IN CONTACT WITH TEMPUR PEDIC AND INFORMED THEM HOW ASHLEY IS SELLING THEIR BEDS, and I have reached out to our local new station. Working on a day they can come by so we can get our to the public about how this local furniture company does business so you don’t waste you time and money with them. I would never want anyone else in our shoes.
This is the place that makes it happen. High quality furniture, and very low monthly payments. See John
Excellent customer service! We were given enough space to talk but our sales person Eliza did a great job of checking on us and giving recommendations. She was excellent!
Bait and switch. Don’t buy here.
We just purchased furniture from Ashley Home Store in Southaven and the service and experience was outstanding! I went to look and decide what I wanted I told the sales associate Jared I was there to look and get some ideas and would like for him to write down what I picked and send me a quote. I received my quote in a timely manner and went back 2weeks later to make my purchase. There was no pressure nor up selling and that made the experience wonderful. Jared did make suggestions to help make the decision process easier! I met the store manager and he made it clear their store takes pride in the product they sell and their level of customer service. If I ever need furniture again I will definitely go back to Ashley in Southaven and work with Jared. Today you do not receive to quality of customer service I did anywhere else.
Wonderful experience. Jason James is the best!!
I had the most amazing experience. My salesperson Stan/Jason we very understanding. I changed my mind a hundred time I spent over six hours in the store . It was easy all I needed was my I'd.. thanks guys you get thumbs up....
Salesman was very nice and personal. He wasn't plushy, show us several love seats and couches, Would go back to him again.
Callie was our sales associate and she did a fantastic job. She was available to answer all of our questions While still allowing us to roam freely and look without pressure. We found the perfect set for our living room. It was a great experience!
Thank you to Jared at Ashley Home Store Southaven for making our shopping experience an amazing one, today! He helped us pick out the perfect bed & dining room set for our new home! We couldn’t be more excited for the delivery! Thank you thank you!
Best place ever to get stuff
Roy was real helpful he really knows his stuff
Always shop here they sales associates are great and very helpful and I always get my items on time.
Received my fireplace and realized a few weeks later they broke the top of it and never said anything I’ve spent over $1,300 for a crack wooden top, wish I could post the photos.
I went to look at living room furniture and didn’t even get to look because of the associates following me around asking all types of personal questions. And the very second I could get away from one then another would be in my face asking things that had nothing to do with buying furniture. I left confused on what I actually went there for. I felt so uncomfortable and I will never return even if they gave furniture away for free.
Go see Al. He was smart and not snooty. I bought a couch and was out of there in a half hour.
Great customer service and selection! The furniture we wanted is on backorder (like x15 other orders) , hope it becomes available soon 🤞 If not we were promised a refund or an additional discount on another purchase for the trouble.... Either way, can't wait for some new stuff!
My shopping experience has been the best since my contact with this store, both online and in store. Great merchandise & highly recommend.
Jared Hedelston is the best!!!! All my questions were answered...thanks Jared
Roy did an absolutely amazing job and got us exactly what we wanted!!
I have bought here before. Both times the salesman were friendly and it was a quick and easy purchase. Also had the best price I could find.
This location makes furniture shopping very uncomfortable. The floor associates are very pushy and I don't enjoy being followed around. Apparently, the store website prices are cheaper than the store prices on the same piece of furniture I was interested in and the reason the associate gave me was because they are different vendors. The bald mattress salesman insulted me asking if I even had a mattress because he knows how it is being young and not being able to afford nice things, like I'm an adult and have no need to be insulted while shopping. Very poor experience.
I was greeted when I came in but left alone to browse so I never felt pressured. Eliza came up to me a bit later to make sure I was still ok browsing alone. She explained how to look at sofas to find a style that came in a sleeper. I found the perfect couch at a great price. Eliza explained my finance options but I chose to purchase it outright and she made delivery arrangements just like I needed. Excellent customer service! You can tell she liked her job AND her customer. I will purchase again in the near future and look for her. 8/19 Today I was back at Ashley furniture. Again I was greeted promptly and asked if I needed help. My sales person Cathy was friendly and informative without being pushy. She took time to show me the pieces I asked about and never rushed me into making a purchase. Cathy listened to my needs and completed the sale including setting up the delivery date that was convenient for me. I couldn’t have asked for an easier shopping experience. Thank you Cathy and Ashley Furniture
Terry and Callie were very helpful in purchasing our new sectional. They really listened to what I was looking for and really cared about customer service.
I am super pleased that I was able to find a firm sofa for my "she shed". I needed one that would support my aching back. Ashley delivered on style, firmness and price.
Always ask for Jason when you go to this store! They made my entire moving process a breeze.
D.W. the store manager showed great customer service in Southaven, MS. Al and Roy are the best sales associates to work with. Big changes are happening at this store. We will be purchasing more items in the near future. We really appreciate the great customer service.
My salesman answered all my questions and was very knowledgeable about whatever I needed to know
Every time I ago to the Southaven Store I am always treated with respect and they actually give me the space to look without being pressured. If you are looking for new furniture go by - you will not be disappointed.
Love everything about our experience
Well, buying the furniture was the easy part. I was given a date of when the furniture was supposed to have arrived. Once 2 days past the due date had come around, I called to find out the cause. Problem 1., I was on hold for 25 minutes and took a screenshot to prove it. 2., my shipping date had changed without anyone telling me that it had done so. 3., My furniture was suppose to be shipped and brought by movers but instead, it was shipped UPS and left leaning against my garage. That is all.
My experience with Ashley Furniture was great I'll be back again and again and again thank you so much
Good value for money spent. The quality of furniture is higher than the other stores around town.
Our representative was AWESOME! From the time she approached us upon entrance until the time we left, she effectively worked with us and for us leaving us satisfied with the overall experience with Ashley Homestore. She with us every step of the way. The commitment to customer service from every representative from what I saw is commendable and appreciated.
Ashley HomeStore has the Best Sales and Sturdy Fashionable Furniture that Last' and comes with a Warranty that's Guaranteed Satisfaction. v/r VCRUCKER
I had a wonderful experience while trying to choose furniture. All the employee's there were very kind and accommodating. I cant remember The salesman's name that helped me , but he didnt crowd me while I walked around trying to decide what I was going to purchase. He gave me space to let me a decision. I just had a great experience.
Sometime they have good offers
Do not buy anything from Ashley if you want it in a timely matter! Ordered kitchen table set first week of July, still waiting on pieces! We were told a 3 week window! They lied it’s been 3 months! They haven’t reached out to offer any discount or any apologies, get run around in store! Horrible customer service!
Too pricey!!
Terrible. I paid for furniture with cash. The salesman said that it would fit in our den when given the measurements. I went home and measured again but saw that it would not fit. I cancelled early the next morning. They made me pay a restock fee even though the order had not been pulled yet. It took them 3 weeks to send my money back.
Very nice and friendly staff
My husband and I bought a bed for our daughter from this location. It took 2 weeks for it to be delivered. When it was delivered it was only the mattress, head board and the slates that hold the mattress. The actual frame for the bed wasn’t delivered. We were then told that it would be delivered 2 weeks later! So it took a whole month to deliver the bed! Then the frame was delivered and it has 2 drawers built in under the bed. Guess what! One of the drawers is broken! The delivery guys actually have the nerve to ask for gratitude! I think not! We will NEVER buy anything from Ashley Furniture ever again! Ashley is supposed to mail us the glide rail for the drawer. We will see, if not I’m contacting the BBB! Waited a whole month for a broken piece of furniture!
Sales associate Jared was great
Agreed
I usually dread going into furniture stores because of how pushy the workers are and I don't like being followed around while I try to find something I want to buy, but I went into Ashley Homestore in Southaven and had quite a pleasant shopping experience! We were greeted and told of the sales going on, but were then given space to look around for a while before he came back to ask if anything caught our interest. Al Hargett was very knowledgable, personable, and informative and helped us find the perfect bedroom suite that fit our needs. That was my first time shopping at Ashley Homestore and it's now my go to for whenever I need furniture.
I sent a detailed email explaining all the problems I experienced and I was never replied to. So it goes hand in hand with every other part of this experience
I would not recommend this Southaven Ms location. I received the run around for three weeks straight from management (Valorie). Knowing all along that she could not be of assistance to my situation but continued to feed me with hope until I was face to face with her. In which, she then act as if she didnt say any of the things she said to me over the phone. When speaking to my sales person (Cali) about the conversation with management, apparently i was lying. So, disappointed in what has been an ongoing furniture relationship. If you must shop at ashley's, shop online, apparently they are not one in the the same and much cheaper with better policies and no up charge protection plans than the store.
Ashley is the worst and last place, anyone should consider purchasing furniture from. My personal experience was made a purchase back in June 2019, had delivery scheduled for July 3, 2019. They called and only had the sofa available for delivery and the remaining items wouldn’t come until July 17, 2019, the remaining 2 items were delivered damages. Call customer service and was advised to take pictures and email them. It took over a week for them to get back with me. They set up an exchange delivery date for both items and then I receive a call on delivery date asking has anyone called me to let me know that they don’t have my sofa only the chair and a half and asking if I want them to deliver that. I was there last stop so I said I will wait on both items. Fast forward two week later and I’m called to schedule a delivery date and they call to info me that they were running an hour behind on deliveries. Well still no furniture delivered and no call back to inform me that they would need to reschedule. I will never in my life purchase from Ashley again and I will definitely advise family and friends not to purchase. By the way when we made the purchase it was at closing. The salesperson took a long time writing up the order so we were there until about 9:15 and before we could get out of the door they turned the lights out on us. They couldn’t wait until we walked 50 more feet before turning lights out. This was at the Ashley Homestore in Southaven Mississippi, but one thing for sure, they will never have to worry about me purchasing from them again
Great store with wonderful bargins.
Roy was great in helping us with our furniture. He was all about customer care and support. He took his time and he was not pushy. He gave us time to decide what was the best option for our family and supported what we decided even if it was spending less money on our purchase. We highly recommend Roy Jackson in Southaven MS.
I work in an industry where reviews and customer surveys have a huge impact on my work place so typically even when I recieve a bad experience I would just move on. My wife and I purchased a table and chairs from this location. They attempted to deliver the wrong table twice over the course of a month span ( 2 weeks wait time each time). On the second attempt they found they ordered the table incorrectly. Folks at the call center told me they could not do anything and the folks at the store said the manager was not in and I would have to wait. Not satisfied I pressed the issue and now someone was willing to help try to resolve the issue. After 2 days of waiting I was told the next time they could deliver the table was week and half away. No consideration for the time they had wasted of ours waiting for the table to be delivered. Fast forward to today. Wife waited all day for the table to be delivered. Right table and chairs although 2 chairs when scratched up and the table has a substantial chip on on edge. No biggie halfway expected this. All would have been fine had they not scratched up out brand new hardwood floor. Very disappointing experience all around. Would have been all forgived if someone had just take the time to say sorry and care about the situation.
Do not waste your time or money on the extended warranty. Two years after I purchased my living room suit, one of my recliners pull handle broke. I have been waiting for this $1049 piece of furniture to be repaired for 5 months! I have made multiple phone calls and sent dozens of emails. It was a complete waste of my money. I will now have to pay someone out of pocket to come out and repair the chair.
Our salemen Johnathan was polite & generous. He made my browsing a breeze & my purchase even easier! Way to go!
Remodeling a house Ashley's is a must, ask for Chris.
Jonathan, our sales person was incredible and so knowledgeable about the temperpdedic beds He was very patient with us because anytime you're buying furniture you want the best and Ashley's delivers the best. We bough a couch at Thanksgiving and it's our favorite place to sit in the morning. Infection fact, my sister has given me furniture and it's all from Ashley's. I wouldn't go anywhere else for my furniture.
Ms. Eliza was great to work with. Efficient and straightforward and provided all the info we needed.
Great store to shop for all home needs... Mrs. Eliza Jones did a great job helping us choose the correct items and colors we need to place decor in our home...she also very helpful in assisting us to achieve the right price for the items we needed... Thanks again to Mrs. Jones and staff at Ashley furniture....
I wish there was a ZERO star option. This place is terrible. The sales people are pushy and don't listen when you say what you're looking for. They continue to try and press you other directions. And John the mattress guy, with his dollar store lab coat on, is a sexist, chauvinistic jerk. If he hadn't opened his mouth we would have spent $6,600 today cash. Instead we left with nothing. Also... for us to spend almost 7 grand, you'd think they'd be willing to waive the delivery fee... But no. The gal wouldn't even ask the manager. Oh well, their loss. We're going somewhere else.
We will never order furniture from Ashley again. We moved here from out of state and ordered a lot of furniture that was supposed to be delivered months ago. We still have no furniture in our empty house and every time we call our delivery date is delayed several more MONTHS. We called several times and even went to the store in person to confirm our delivery date and were told yes, it will be delivered that day. The date of “delivery” came and we were told last minute that it’s delayed again. We are repeat customers here and have bought furniture here in the past but we won’t be returning. Highly disappointed in Ashley. UPDATE: Only a portion of my order was delivered today and it was the WRONG FURNITURE!!
Stan was very knowledgeable about the products I had an interest in. In addtion, he was very helpful. Kudos to you Stan you rock.
Mickey was awesome while helping us decide on a bed. No pressure! She just wanted to make sure we were satisfied with our purchase!
Terry Moore was great!! He helped me with my furniture purchase and was very friendly and knowledgeable.
Jonathan was an excellent customer service representative. He guided us through all our different choices. Great store
Beautiful furniture, reasonable prices
Ashley is a great place to find extreamly good friendly and informed help when buying any furniture. People who listen to what you want and not what they want to sell you.
The service was excellent. I enjoyed talking to the representative who assisted me.
Good service. I had just stepped into Ashley and maybe a minute later Travis asked did I need help. He was very helpful and everything that I asked about he led me right to it. I will return.
Horrible customer service in Southaven.....walked in looking for a bunkbed I seen online an was told they couldn't help me
The salesman was very helpful and considerate of time.
We had a great experience with Ashley HomeStore! We walked in, was not approached with aggressiveness being that we were able to walk and look before approached by Johnathan our salesman. He is very good at what he does and is very knowledgeable with great input about the furniture. We did make a purchase and Johnathan made it an easy process. I am looking forward to purchasing more furniture from the Southaven location.
My husband and I purchased our first piece of furniture today! The sales consultant was extremely helpful and made the process very easy for us! We will definitely be going back for all our other furniture purchases.
Great service!! Wonderful atmosphere!! Jonathan helped me decided on the perfect fit for my budget!!!
Staff was nice. Great selection. Did find the end tables cheaper.
Great staff
I bought a queen mattress set on 4/10/18. I called 5/31/2019 because the pillow top has came loose , the mattress has sank in an inch on both sides the middle is worse and you can feel springs. They sent out a tech a week ago and i had to call back today because they never called back. She said it did not fall under the warranty it was not bad enough. I will never buy anything else from this company again. The sad thing is a just bought a new livingroom set and bought extra warranty i can see now it was all a waste of money. I will never buy anything from this company again.
I went in knowing what I wanted and it was quick, easy, and the sales guy was very knowledgeable! I will definitely be back for more furniture.
Great experience. Really enjoyed the experience. I appreciated the time and effort our salesman took to explain the importance of a good mattress.
Our visit was wonderful! We had just visited another furniture retailer in the area and had a very chilly response from sales staff there. Upon entering Ashley our salesman and his manager greeted us immediately! Our salesman was VERY knowledgeable and took his time with us throughout the entire process. From "love at first sight" to financing. We can't wait to get our new furniture and feel good about our purchase.
Jonathan was a great salesman!!! He made sure I was happy even though he had to tell me, my sofa was on back order..thanks
Great service but haven't received product yet!
Jon was a great help. He found exactly what I was looking at online and at a better price.
They match online prices!
The hospitality & warm welcoming of the associates. I really felt like I was at home and didn’t want to leave. The prices are exceptional. No other place like Ashley ❤️Stan was the man in the Southaven, MS store!
I purchased 2 twin mattress call the chime, I'm just not happy with them they don't match up in size with the box spring.
The Southaven store is amazing . Stan helped us out and we love our new couchs
The store in Southaven Miss is amazing . Stan is amazing he helped us with our furniture.
Just purchased a couch during their Memorial Day sale. Great selection with good prices. Terry Moore helped us. He was knowledgeable and took us right to every couch that matched what we were looking for. He was very friendly and courteous. We reccomend asking for him when you go.
Jason James got me exactly what I needed. I was in and out just how I needed. Thank you for a great experience.
Mr. James looks like Chico Bean. He was very informative and helpful. Ask for Mr. James
Awesome customer service! I will be shopping there again!
Short , Sweet, & Right Down To Business On Everything.. Seemed Like He Really Cared .. Made Conversation.. No Hassle Johnathan V.
Ashley furniture is very poorly made. After 15 months the material on the recliner I bought I already splitting. Can’t lay my head back
Very friendly and helpful they don't pressure into buying
The salesman Jonathan was awesome so patience and professional. He greeted us as we came in and directed us to exactly what we were looking for and then stay with us until I made a decision. He did paper work so quickly we didn't have to do a lot of waiting. He was very informative I would recommend him to my friends and family. Keep doing an excellent job Jonathan
Eliza Jones was a perfect salesperson. Very professional and helpful. I will shop with Ashley again simply because of Eliza.
Aliyah was great!!
As always the best shopping experience
John and his team was so helpful. They actually treated us like family instead of customers.
Very nice furniture
The staff is great and the store is beautiful. Shout out to Stan for all the help.
Stan and the entire team helped us out so much! He showed us where the items were that interested us and let us wander...that is such a plus. He answered our questions, very knowledgeable; and never pressed us for a sale. We will be so excited to get our new bedroom suite. The manager even came by to thank us during the process for our purchase and explained their philanthropic giving philosophy...a real plus for me! We will definitely return for future purchases!
I was OVERJOYED with the service from Jason and Eliza. My purchase was easy smooth by the Handling of these 2 WONDERFUL PEOPLE who know how to TREAT and RESPECT buying customers.
We're satisfied with my purchase of a new bedroom set & mattress and our salesman, however we are not happy about the delivery. Apparently during the time of purchase, the headboard of the bed was not showing up as backordered, which I saw for myself, but somehow once the order fully processed is when that piece became unavailable at the time. So the deliverymen get there with everything except the headboard... Can't set up a bed without that, so we've been sleeping on just the mattress until it can be resolved. I'm just frustrated that no one from either the store or customer service notified me that piece was on backorder so we wouldn't have disassembled our old bed yet.
Very Friendly Staff, Accomadative and supportive. The staff good with being informative on furniture availability and delivery.
This store have the best quality Furniture in the freaking world.
Jonathan was fantastic to work with! We are the kind of people who shop around, ask a lot of questions and sit on our decisions before buying and he was super accommodating to our needs. He wasn’t pushy, didn’t hover, but was there when he needed him! Super professional and charismatic! We came in to order our furniture and Eliza took great care of us! I feel like a valued customer here, unlike at other furniture stores. I was even surprised by the pricing. I wasn’t expecting to find deals in such a big store but we definitely did!
Al was a great help with the whole process of finding the right mattress for me and my husband I would definitely recommend him to family and friends
Jonathan was absolutely AMAZING to work with. We can't wait for our mattress and massage adjustable base to arrive Thursday. 😁 We are going to sleep like babies. We are looking forward to going back and pick out a new living room set.
Hi Jason is very nice and thoughts it was a pleasure to have him for my salesman.
Great service. We always buy from here.
Terry was great, very helpful and informative and patient! Thanks Terry
Thank you Jennifer for being so nice and patient with me! You are a wonderful sales representative!
The customer service at the Southaven Ms store is horrible the 2 times I have been, My husband wanted to leave both times I gave the benefit of the doubt but I something needs to be done and I wonder how many other people feel like this bad for business I almost left myself and went to Great American home store where my other account is
I will never use Ashley Furniture again! I was told my furniture would be ALL be ready 2 months ago and here I am still waiting on my sofa! Everytime I call they push back my date for it and I am ticked. I was told when purchasing it that it would be done in that would weeks. What a joke!
Our sales rep was super helpful. It was a very pleasant experience !
After a month long ordeal of trying to find a sectional that we not only love but that also works in our intended space, we have finally found what we're looking for. We cannot say enough about Mikki. She was very nice, helpful and knowledgeable .We will for sure be back to see her once we're ready to furnish our next room.
We just purchased a “manger’s special” sectional from here.. we were told that we would have to come pick it up from the loading dock which was fine! Had no idea that we would end up having to help the salesman Maneuver from the showroom floor to the loading dock ! Ridiculous.. meanwhile other salesman stood around and looked at us.. my boyfriend is happy with the purchase though! Last time shopping here for me!
Stan was just awesome! If you want a great experience that isn't all about the sale go see him! Overall great experience!
I completely enjoyed my visit to Ashley furniture my sales rep was very professional and very courteous he did not try to entice me into buying anything he let me make my own decision he gave me all the facts about the furniture that I needed to know and he stood back and let me make my own decision and I really enjoyed the professionalism and now I can’t wait to get the furniture home so I can enjoy it thank you.
Jonathan was absolutely amazing. He was very attentive and patient to insure he understood my expectations and he delivered A+ service. I would definitely recommend asking for him when visiting this store.
Loved the experience and our sales rep! Eliza! Highly recommended.
Wonderful! Johnathan yaughn was a awesome associate made everything so easy no pressure will definitely use him again
The salesperson was friendly and attentive, but not overbearing. The manager was especially accommodating when I asked him a question regarding the purchase and possible return of home decor.
Jonathan was very nice, not pushy, informative, and didn't make me feel like a number in his quota. Great service.
I was looking for a new sofa and rocking recliner and was pleasantly surprised at the huge selection you had. Found the perfect reclining sofa and rocking recliner. Cant wait till they come. The salesman, Jonathan, was wonderful to work with.
The "black" jonathan was so helpful and informative. He was nice and down to earth. It didnt seem like he was just trying to make a quick sale. I highly recommend this place! Can't wait to get out new sectional!!!!
DO NOT USE ASHLEY HOMESTORE!!! I will never use Ashley HOMESTORE ever again!!This has been the worst experience I have ever had with a company. They are full of empty promises just to make a sale. You never know if, or when you may receive your purchases. On February 13th 2019 I purchased a Sofa and love seat for my new apt. This was not my first choice due to the one I wanted would not be available until April. I went with a sofa that was going to be delivered on Feb 20th with the love seat being delivered on March 11th. On Feb 20th after confirming the sofa was on the way I got a call an hour later stating the Sofa was delayed until March 5th. March 8th I get confirmation both the sofa, and love seat will be delivered on March 12th. March 11th I call and get confirmation both will be delivered on time. ONE HOUR LATER I get a call the sofa is now delayed until APRIL 2nd!!!! But the love seat will still be delivered on the 12th between 2:15pm and 5:15pm. I leave work early to wait for the love seat. 5pm comes around and nothing! I call to see what’s going on. They tell me the love seat was again delayed until March 17th. WHAT the HECK is going on over at their warehouse? DOES anyone even have a clue? It has been over a month, and I do not have a couch to sit on. I still do not know if I will ever get the couches because they apparently don’t know ether. They just throw a date on your order, and hope for the best. DO NOT USE ASHLEY HOMESTORE. I want to stand in front of their store, and warn everyone that comes by. I have never been so frustrated in my life.
Very fast and convenient service!
DO NOT USE ASHLEY HOMESTORE!!! I will never use Ashley HOMESTORE ever again!!This has been the worst experience I have ever had with a company. They are full of empty promises just to make a sale. You never know if, or when you may receive your purchases. On February 13th 2019 I purchased a Sofa and love seat for my new apt. This was not my first choice due to the one I wanted would not be available until April. I went with a sofa that was going to be delivered on Feb 20th with the love seat being delivered on March 11th. On Feb 20th after confirming the sofa was on the way I got a call an hour later stating the Sofa was delayed until March 5th. March 8th I get confirmation both the sofa, and love seat will be delivered on March 12th. March 11th I call and get confirmation both will be delivered on time. ONE HOUR LATER I get a call the sofa is now delayed until APRIL 2nd!!!! But the love seat will still be delivered on the 12th between 2:15pm and 5:15pm. I leave work early to wait for the love seat. 5pm comes around and nothing! I call to see what’s going on. They tell me the love seat was again delayed until March 17th. WHAT the HECK is going on over at their warehouse? DOES anyone even have a clue? It has been over a month, and I do not have a couch to sit on. I still do not know if I will ever get the couches because they apparently don’t know ether. They just throw a date on your order, and hope for the best. DO NOT USE ASHLEY HOMESTORE. I want to stand in front of their store, and warn everyone that comes by. I have never been so frustrated in my life.
DO NOT USE ASHLEY HOMESTORE!!! I will never use Ashley HOMESTORE ever again!!This has been the worst experience I have ever had with a company. They are full of empty promises just to make a sale. You never know if, or when you may receive your purchases. On February 13th 2019 I purchased a Sofa and love seat for my new apt. This was not my first choice due to the one I wanted would not be available until April. I went with a sofa that was going to be delivered on Feb 20th with the love seat being delivered on March 11th. On Feb 20th after confirming the sofa was on the way I got a call an hour later stating the Sofa was delayed until March 5th. March 8th I get confirmation both the sofa, and love seat will be delivered on March 12th. March 11th I call and get confirmation both will be delivered on time. ONE HOUR LATER I get a call the sofa is now delayed until APRIL 2nd!!!! But the love seat will still be delivered on the 12th between 2:15pm and 5:15pm. I leave work early to wait for the love seat. 5pm comes around and nothing! I call to see what's going on. They tell me the love seat was again delayed until March 17th. WHAT the HECK is going on over at their warehouse? DOES anyone even have a clue? It has been over a month, and I do not have a couch to sit on. I still do not know if I will ever get the couches because they apparently don't know ether. They just throw a date on your order, and hope for the best. DO NOT USE ASHLEY HOMESTORE. I want to stand in front of their store, and warn everyone that comes by. I have never been so frustrated in my life. Southaven MS location.
We purchased 2 recliners at your store and were VERY PLEASED with the service from Jennifer Brown. She was VERY FRIENDLY, HELPFUL and went above the service of usual salespersons.
Ver friendly staff! Fast service
Stan was very great and so funny he made me feel like family..my experience was very good shopping with Ashley Furniture...
Friendly service
Friendly staff. Easy to find. Lots of parking.
Horrible customer service ever. They gave me a delivery date but no time I was told that I will be contacted the day of my delivery I received a text message where it stated for me to confirm I confirmed my delivery nothing happen I took off work that day I took off work the next day because my delivery never showed up I even showed up at the store and I was told on the phone thatthe automated system does not always work and that I was supposed to call and to the store to speak with my sales representative to confirm that my delivery confirmation went through. I get to the store to speak with the manager and she had this look on her face like whatever it is what it is your delivery date has changed so either I was to accept that delivery day or just get my money back but if I got my money back I had to pay like a hundred and some dollars to cancel the delivery out. When it comes time for your delivery to show up I think a person should call you versus the automated system since the automated system does not work all the time. It's ridiculous and unacceptable. also in another thing they need to change their delivery methods they should be able to allow the customer to choose their delivery times. yet instead I had to take off work for two days thinking my furniture would arrive and I got the short end of the stick now I have to wait5 extra more days before I can get my furniture which is to me unacceptable by all means. and when you go into the store they act like they don't care they just want to make their sale and meet their quota I know everybody has a job to do and I know everybody is trying to make money but first thing is first you should always have great exceptional customer service.
I’ve shopped at Ashley Home Store for three years. I am always greeted by friendly people. I always look forward to Jeannie helping me. She’s so kind, knows her merchandise, always make sure I’m satisfied. I highly recommend Ashley Home Store. It’s the place to shop!
The staff took great care of me. I was able to find exactly what I was looking for!!
I really thought I wasn't going to be able to find anything but came on in and was able to get what I wanted at a decent price and also was approved for in-store credit!! Thanks Mr Travis for helping us out today!!
Jonathan Vaughn was very helpful. He let me shop then came to assist when I was ready. Thanks for not harassing me! I can't wait for my delivery!!!!
Johnathan was an excellent salesperson! I had a great experience purchasing new furniture!
Dr. Dre did a great job helping us furnish our new home! Made it a super easy process, was patient, and got us a heck of a deal! Would definitely recommend Ashley Furniture!
Excellent service! Our salesman Jason was so helpful and very nice. We will definitely shop there again.
The store visit was excellent as a whole and I had a AWESOME sales person Jason here in Southaven, MS . I Most definitely reccomend coming to this store for all of your furniture needs etc . You won’t just windowshop . You’ll leave with something !!
Eliza is such a patient and caring salesperson!!! Much appreciated. Thank you!
Excellent customer experience with the manager of the mattress center. The purchase price was relatively smooth peppered with friendly and timely customer service.
We were looking for a new mattress with remote controls that would help with our backs. The sales person was really nice and patient. We tried many mattresses before we found the perfect one. Can't wait to get it delivered.
Great sale that day so I am pleased with the item I ordered. My only issue is the 5-6 weeks wait time. Availability of the furniture could be much better.
@Ashleyhomestorememphistn, Jamie J. was very knowledgeable and helpful in helping us choose furniture. Her spirit was inviting and very pleasant! I would recommend anyone looking for the next piece for their home to contact her.
Friendly staff, great selection, and great prices!
Got what I wanted but got a little tired of salesperson trying to sell me things that I neither needed or wanted.
Great service. And a very fast process
As soon as I walk in the store, Jason came up to me and asked me what he could help me with. He did a tremendous and fabulous job. I recommend Jason at Ashley Store any day. Thanks, Jason for all you've done for me today. God bless you!
Don&'t waste your money here. The quality is cheap; they tell you it&'s great . My couch didn&'t hold up 60days and they don&'t back up their products. I was told I didn&'t need a warranty because the quality was great and it had a 1 Year manufacturing warranty. When I sent them a pic of the couch they decided the warranty didn&'t apply. Waste of 800$. Shop somewhere that values your business, values you as a customer ,and backs their products. Business 101.
Great customer service. We have always bought our furniture here and will never stop. We love Ashleys!!!
I found exactly what I was looking for with Callie's help. She was a great salesperson, and helped me get the best price possible. It was a very pleasant experience.
Thanks!!!Al Hargett for your great customer service. We had a great experience and you were very knowledgable about the Temper Pedic mattress we bought one....thanks once again for your service
Jared was great to work with. He was very thorough and helped us get the best deal.
I went in Ashley Homestore in Southaven MS looking for a dresser but didn’t find one I liked. Somehow got in a conversation with my salesperson about the fact that I have hot flashes. He showed me a “temperature controlling” mattress protector and kept telling me how wonderful it was etc. It was pricey at $250 but if it helped at all it would be worth it even though he already knew I was on a very tight budget because I was going parttime at work and going back to school. As I was signing the receipt I realized that it had a No Return Policy, which he conveniently never mentioned. I was already checking out and it had been such a long process and plus it was supposed to be such a good product, I went ahead went the transaction. I got home and excitedly put it on my bed! That was the worse night of sleep I have ever had!!! It didn’t control the temperature even slightly and on top of that it moved too much so it was like I had to wrestle with it all night. So the next day I sent a text to my salesperson (he gave me a card and put his cell number because I planned to come back and get the night stands later that matched my bedroom suite). I wasn’t looking for a refund when I text him. I really thought he was nice and just wanted him to know how the product really was so that he would use caution when recommending it so highly in the future. And an apology would have been nice also since I financed $250 mattress protector that is packed up in originally container that it’s never been used and still is. I never received any reply. Nothing. This made be mad. A few weeks later I text asking if they had any special zero interest financing options that I could use to purchase the night stands. I got an immediate response!!!!! Needless to say I was very upset that he never responded to my complaint but immediately responded to another possible sale. I called him out on it in a text and he finally apologized saying that he didn’t see my original t cat until he got the new one. That he had hundred of text from family, friends and work that he hadn’t looked at yet. Wow! First of all I don’t believe that and secondly if that’s true then he shouldn’t give out his cell number to customers. Regardless he seen it when he seen the new message and chose to respond to the new one and not the old one at all until I said something and I gave him time to do so. In fact I responded normally to his response about the financing options and waited giving him a chance to comment on the other one before I went off about it. He shouldn’t have a job there! Then I went on Ashley’s website and emailed a complaint about the service I received and didn’t get a response from them either. I have spent about $20,000 with this company over the past seven years;however I will not ever spend another penny in there again. All they care about is making a dollar and they don’t care about customer satisfication at all. Well they just lost a long time customer who would have been back soon to purchase $1200 night stands. Not now though. Will never walk through those doors again. Customers beware!!!! Go somewhere where they care about you! Btw my sales person was Jonathan at Southaven ms. I do not recommend him at all
Had a great experience at the store. Salesman Johnathan made it easy and was very knowledgeable in all products. Felt no pressure
Was close to four sales people & a manager & NO ONE spoke to us or offered to help us in any way. Will not go back to that store ever!!!!
Mis muebles son Ashley y los tengo hase años y están bellos
Jared and Johnathan were super nice and knowledgable .....I know I am going to love my new Mattress!!!!
I really enjoyed my visit at Ashley Furniture, the salesman Jason was so nice n sweet, he made sure we was satisfied before we left. I felt welcome from the door with smiles a greetings, i will be shopping with yall again.
Just got some new couches for my movie theater today at Ashley home furniture. First time in there, and I was very impressed! I was approached right after I walked in and recieved very professional help. Definitely will go here next time for my other furniture needs!
Today was the first time that I have visited your store. I really loved a lot of different pieces of furniture in your store. Our salesman was Johnathan Nowatka. He wass very nice and he is a very great salesman. My wife and I were going out to but a living room and dining room set. Ashley Home Furnishing was our first stop and we were very pleased. We love the furniture that we picked out. We will definitely recommend your store to the people that we know. Thank you all a lot.
Jason was very nice!! He is a great salesman and I will be back to do business with him!
Ashley Homestore is a great place to shop and compare prices. The salespeople are super attentive to your wants and needs. The salesperson who helped me was awesome, I came in on my way to work to buy a mirror and he was very conscientious of my time. He got me taken care of right away and I'm so thankful. Ashley Homestore will be seeing me again soon!
Good place to browse and find quality furnishings for the home.
Went it a few times just looking, bad idea. We ran into Jared and boy is he a great salesman. Everyone in the store was pleasant and polite. Very welcoming. BUT Jared, he's very in tune and he gets you not only what you want but what you need. Will definitely visit in the future
Service was good and not pushy or hovering. Prices were about what we expected. Showroom was clean and inspiring.
We went to the Ashley’s in Southaven, Ms on 11/25/2018 and purchased 2 electric recliners, 1 rocking recliner and a couch., we paid in full that day. We picked the 2 electric recliners at the warehouse about 2 weeks later and was told the other recliner and couch would be ready 12/27/2018. I received a call a couple days before Christmas and was told they wouldn’t be delivered till 1/12/2019. They were back ordered. I didn’t hear anything else so on 1/11/2019 I called customer service and was told they weren’t in yet and it would be 1/29/2019. That will be 2 months since I ordered. So I called the store on 1/10/2019 to talk to the manager and the lady ask what the issue was so I told her and she said she would have the salesman call me back. Well that didn’t happen so I called back again 1/11/2019 and ask for the manager again. This time I was told he would have to call me back so I left my number. Now it’s 1/14/2019 and I still haven’t heard from anyone. I guess once they have your money the customer service ends. To say the least I’m one unhappy customer.
Some furniture quality is lacking on some items bought couch and loveseat and used Ashley credit genesis and they were 6 months no interest was charges interest first month
I found the mattress and box spring I was looking for while at an Ashley store in Atlanta. I called the store by my home and spoke to Jennifer Brown. I told her exactly what I wanted and she was very helpful in making the deal happen. Very professional and quick. I was out of there in about 20 minutes. Great job!
I originally put a very nice review for the Ashley HomeStore in Southaven, MS; however, I now have to retract the review. The original post was regarding a sales rep, Jennifer B. , who was kind to assist me with my purchase from another location. When I returned to the Southaven store today Jennifer was extremely unprofessional and has further made me no longer want to do business with either the Southaven or the Memphis location. Never in my life have I experienced the unprofessionalism that I experienced today which I would consider financial bashing. I would suggest in the future if employees are talking on the store radios that they ensure that a client is unable to hear what they disclose!!!!!!!! It made for a very uncomfortable shopping experience.
I went to the Ashley HomeStore in Southaven and was helped by Jennifer and she was amazing. I originally visited and found my furniture at another location; however, the location was further away so it was more convenient to go to the Southaven location. It was such a pleasure to work with Jennifer. Though I had a very complicated situation Jennifer was very pleasant and helpful and took her time to assist me with my purchase even though the furniture was going to be delivered from a Memphis store. I continually had to go back and forth with the manager at the Memphis store to receive the pricing that was provided on the ticket but Jennifer stepped in and made sure that everything was handled appropriately and that I received the correct pricing. I am so thankful that I went into the Southaven store and met the lovely Jennifer.
Very friendly staff. Salesman went beyond his way to please us. Jason James is a wonderful salesman!!
I went in the Southaven, MS store last Friday asking for a specific sectional and if they had one in the store-that specific sectional was not on display but no problem. I then asked the sales associate for a sectional with specific measurements and if he has anything and I assumed he was going to look at a computer or something to check. I was sure wrong! I stood there for several minutes as he walked over to another couple shopping and I sincerely thought he was coming back after he greeted them to the store, but never came back to me or anything. I was dumbfounded! The whole store may have had 10 people in there total. I left eventually and purchased a new sectional along with a couple of other items from a local competitor the same day-who I might add had exceptional customer service. I hate to admit I furnished a whole home basically at Ashley and have spent umpteen thousands of dollars there but with that type customer service I will gladly take my needs and cash elsewhere.
Came in lost, looking and undecided. Left with two queen bedrooms sets and in love with Ashley. Mrs. Jennifer Brown was very informative about the different sets, she really helped us with a life decision. Southaven Ashley store R.O.C.K.S Respect customer wishes Overflows with cleanliness Cares about the reputation of Ashley Kick down ANY competition Staff are the best
Ms. Jones was outstanding! She toured us around the store, & introduced us to all the new offers. She found our unique style, and catered to our every need. One of the items we bought was not on the show room floor, & she was sure to look up the prices of the items. I would most definitely shop with her again!
Friendly and helpful staff. They allow you to browse without pressuring you to buy. Stan is AWESOME to work with. He's assisted me with my last two purchases. He's definitely my favorite salesperson to work with.
8/02/24: Very professional, knowledgeable, and courteous customer service by Xavier! He was extremely patient, as we tried sitting on much of their sofa inventory!
Service came quickly and got me exactly what I needed. Yes they were right on the spot to help inded very good
We looked everywhere for the sectional sofa I wanted. Went to Ashley and Jared took us to exactly what I was looking for. Great service at the time. But, now I want to delete this review. I am so disappointed in the quality and the customer service and I don't appreciate the sales misleading us on the warranty. I hate the cushions messed up and Ashley Furniture feels they shouldn't help us fix. Atleast let us know how to find the matching material so we can have it recovered
We've shopped this store several times since it opened & the personnel have always been friendly & helpful; but, won't follow you around while you are trying to make a choice. It's like shopping with a friend-input if & when you need it. Love the things we have gotten.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
