Ashley Store | Southaven, MS 38671

We went in to look at mattresses for my very bad back. Xavier greeted us at the door and helped us with his great knowledge of all the mattresses. He didn't rush us in our decisions and allowed us all the time we needed. Our experience was outstanding and much better than previous visits shopping for furniture 5 years ago.

Xavier was very helpful and knowledgeable. He got me what I wanted and the process was easy and quick. Excellent customer service!!

Shaun Davis provided great customer service!!!

Easy experience. Nice, friendly staff. And up front pricing and options.

It gives me great pleasure to express my immense gratitude to Ms.Tia for her personal touch and her professionalism and performance. Because of Tia, I will remain a satisfied and repeated customer of Ashley Furniture Store. And I feel confident that my family and friends and acquaintances would be more than delighted to shop at your place of business. Please convey my regards to Tia for her relentless and tireless efforts that she gives to satisfy her customers. Warm Regards, Michael T. Mckinzie, Sr.

The store is always nice and clean and the associates are always welcoming

Made a call and got everything I needed! Such a pleasant experience!

It was a delightful experience. I was under the impression that it would be a better sale going on but the prices were not very high. I loved the selections. I look forward to shopping there for future purchases.

Wonderful! Knowledgeable! Great experience! Stan is the man!!!!

Xavier was excellent!! We went in knowing what we wanted and he helped make it happen! Definitely recommend

Mikki was fantastic! She was super sweet and made our purchase stress free. We just moved to the area and needed some new furniture for our house and she gave us expert advice and great options that met our budget. I would highly recommend this store!

Very knowledgeable and helpful

He was very helpful, professional, and quick. He even helped me figure out a good setup for everything. He also helped me by giving me ideas to keep everything from sliding on my wood floors as well.

We had just a great experience with Mrs. Teya. She was very nice and knowledgeable!

Wonderful salesman, no pressure and very helpful!

I was assisted by Nikki today and Travis yesterday both treated me well and helped me choose the perfect couch for me and my son. Very courteous and very kind. Thank you both for the great experience

We walked into the store and were immediately greeted. We were shown the sofa we had already decided to look at before purchasing. We did purchase the sofa and were in and out in record time without wandering all ver the store. It was one of our best shopping experiences.

Paula was very friendly and helpful. She understood our needs. Would definitely do business here again.

Professional, knowledgeable , pleasant & attentive staff

Good selection

The manager and the specialist Sommer were very helpful. They attended to my needs expeditiously. I will definitely recommend this store for future reference.

Great people/business My history with Ashley is always great. My sales person was awesome and I got my delivery today, 2 days after purchase

Satisfied with good service.

Travis was a great help. Not pushy and willing to help when needed. Good selection of furniture at the store that was not available for viewing at other Ashley’s in the area.

Salesman was nice and explained the terms in detail.

This experience has been extremely aggravating and frustrating for me. I did everything possible to ensure this purchase process was correct due to the fact I live in GA and could not return to the store physically. I was double billed and have had to call and report and explain this issue at least 5 times to different Ashley employees to no avail over the past 2 weeks. Today, I cannot have the furniture picked up because Ashley systems do not show I've paid for the furniture but my credit card has been charged again for this purchase as of 6/4/24. Ashley billing representative spoke with the credit card representative to obtain the transaction codes and dates. I hate that my family won't receive the new and seriously needed furniture today. I was told Ashley doesn't have a process to expedite this issue and I have to just wait until they find out what is wrong on their side. As the customer, I'm not priority for Ashley and I've encountered all the issues, made all the phone calls to try to resolve the issue with the exception of 2 call made to me from the warehouse and from the store yesterday. Terrible resolution process and no urgency for the customer. Dorothy Thomas

Great Furniture! Great customer service!!

Customer service was outstanding

The sales team at Ashley furniture was very attentive to us as the customer and also to the trainee that was assisting us with our search for a new bed. They were ready with knowledge to answer any and all questions. It was an overall pleasant experience for our family.

The customer service was excellent. Thank you for helping me. KHill

Always excellent service Great discounts We love Stan and Paula

The helpfulness was to great. I Iove Ashley Store there service in the store or when you have purchase your furniture and have a problem they're great on that as well. Just give Ashley a chance and I promise you want go anywhere else and all my purchases from Ashley I still have, great Quality stuff and great people to help you

It was a wonderful and very pleasant experience. And Ms. Eliza Jones is patient and very dedicated to serving others.

Nikki was very helpful! I’m very satisfied with my experience at Ashley!!

(Translated by Google) Beautiful furniture (Original) Hermosos muebles

My shopping experience was very detailed and to the point. I was very satisfied with my purchase,he made sure I got what I came for. He was well knowledgeable about the product and I left as a very happy customer.

Iliana was a great help and fun to work with! This location had a lot of options to pick from and I found everything I was looking for.

My sales lady, Beth, helped me find exactly what I was looking for! She didn’t waste my time & was knowledgeable in all I wanted.. Thank u! God bless!

Excellent experience purchasing a sofa and love seat from Ashley Southaven. Xavier is an excellent salesman. He saved us on the delivery fee which was major.

My first experience in store and I was helped by a very experienced employee named Ms. Eliza Jones. She was very kind, patient, knowledgeable and made sure I got the very best that she could offer. The store was very elegant, clean and comfortable. Each employee I spoke to was very courteous. It was a great first time experience.

My experience was Ashley was very good.

Good shopping experience, Great Salesperson!

If I could rate it low I would it's stupid that my chair got delayed a whole week on delivery, was supposed to arrive Friday the 17th if not then the following Monday, now it's not arriving till the following week's Friday the 24th, that's stupid and I'm about to request my money tf is the point when I can go get something else and have it at my house same day, all this just because your company was the only one who had the seat I wanted, worst delivery service ever

We received our love seat and ottoman, still waiting on our sofa. But the delivery day was awesome. Typically you wait for 2-3 hours in a time frame for furniture to be delivered but the communication was amazing and when they said they were arriving, they arrived exactly at that time and were so kind and quick. Loving our new furniture. Can’t wait for our sofa!

It was great

My wife and I had a great experience today. Everyone was very knowledgeable, professional, friendly and helpful.

Thank you Ashley for always meeting my furniture needs. Beth was a great help in helping find the best furniture addition to my home! Great customer service!

Courteous and professional staff made my buying experience easy

Very pleasant experience and on top of every point of the sale. When we pointed out that the item was much cheaper online she automatically matched the price without a problem! Will definitely use Ashley again if needed.

Friendly and courteous sales person. He had patience and made sure I left satisfied

The sales lady was extremely nice. She answered our questions and showed us furniture that we liked.

Iliana was great. So professional.

Great selection. Excellent service.

Great store and service.

Quick and efficient told staff what I wanted and they was great on showing me my style love experiences like that

Very friendly. Customer service was great.

Xavier was great to deal with and was very knowledgeable.

Beth Hawkins welcomed us. We told her what we were looking for. She showed us several options. We decided on one and she explained our payment options. She did the paperwork for us and now all we have to do is wait for our delivery.

Great service from salesperson and Manager. Keep up the excellent work!

Everyone was extremely nice, and helpful, and they didn't waste any time trying to show me other things, straight to what i came for. Extremely helpful with the buying and delivery process.

Haven't been to Ashley's in years but stopped in today and found the couch I had been wanting. Overall a very good experience.

After looking at many furniture stores we decided yo purchase a leather couch from Ashley’s in Southaven, Ms. The experience couldn’t have been better. Our salesperson helped us with getting discounts and delivery within the week.

Great customer service!!!

My sales representative made sure I got exactly what I wanted and made sure I was happy

The delivery men were awesome. We asked for the furniture to be one way and decided it didn’t work. They came back and changed it around for us!!!

Under renovation, but the staff was both friendly and polite

I had a very good experience with Ashley today. The gentleman who waited on me very helpful in finding something that would coordinate with my porter furniture. The porter table I wanted has been discontinued so he found me a substitute. Here’s hoping they match with my porter.

Excellent service. Friend staff and great deals.

It was okay

Terrible service and totally unorganized. My headboard leg broke in Dec. I went to the store to get a replacement part and of course was told by 3 different people (it’s not my job, it’s not my job, it’s not my job) I was given a phone number to txt pics of my bed. I txt the pics and was told the part was ordered. Even received a number . A month and a half went by and no part. I txt again and was asked to send pics of the serial number. I sent that and was told the part was on the way again. Now (almost April) I txt again asking for an update. I was told they can’t get my part anymore and we are sorry for the inconvenience. What a joke! You will get lots of smiles and lots of service when you go to buy your item. Just hope you don’t need anything after. It’s always someone else’s job or someone else’s fault.

My husband and I was looking for a new dinette set. After looking, I decided to look at some mattress. Mr. Stan sold us some mattress some years ago. Mr. Stan was awesome. Very knowledgeable and super friendly. We were very satisfied!

I would go back to Ashley's Furniture as well as recommend them to relatives, friends and neighbors.

Went in looking for a dining room set. Didn’t like the sale lady or her customer service👎🏾👎🏾👎🏾

I went in looking for a piece of furniture ( didn’t have what I wanted) & left with pillows! Sales associate was very helpful & knowledgeable about the products & let me try them out - guided me on my decision with no pressure. Would shop with Ashley again!

My husband and I had a great experience. We had shopped there before.

Now the gentlemen did outstanding because he went to the back warehouse and found me a picture. I loved the picture. Once I got home and hung the picture up I noticed this long split in my picture. So I go back to picture I took in my phone prior to buying it and noticed the split. So my point is he knew that split was there and should have advised me. I believe that was very wrong. I had to take the picture down because it’s very noticeable. So I’m still without a picture

Ashley Furniture has always been a go to for me and my husband and they did not disappoint this time either!! Happy with the new couch and mattress w purchased from Xavier and his team!! Will definitely be back in the future!

I was very pleased with the help and the decor that I purchased. I plan on going back soon. Thanks

Ashley's was a real experience for me and my family we really appreciate it doing business with them and the salesman were very very friendly with us thanks again I wish I had a new about Ashley before now what an experience thanks Ashley we enjoyed doing business with you

We went in looking for some nightstands, and left with 2 nightstands, a giant ottoman and 2 bookcases to be delivered. Everyone we walked past was very friendly, we even were able to go to the warehouse and pick up some of our order that day.

It was great customer service!

I purchased a recliner from the airways store only to find out that the item I purchased was out of stock at the warehouse. Three weeks later I was able to set up an appointment to pick up the recliner after work. Got to the warehouse at the allotted time only to find that the warehouse was closed. Finally able to take delivery of the recliner, got the recliner home and took it out of the box only to find that it was defective from the factory in Vietnam. Ashley sent a repair company called SAW to try and repair the BRAND NEW recliner on three different occasions with the recliner being no better than it was in the beginning. These people are AWFUL! AWFUL! AWFUL! Finally got a replacement six months after I took delivery of the recliner.

I WISH I COULD GIVE MORE STARS. MR. CAMPBELL HELPED ME IN WHAT WAS A LIMITED BUDGET. HE MADE SHOPPING FUN AND READY TO BUY MORE. I ALSO HAD A AWESOME TIME WITH THE SWEET LADY THAT HELPED ME FINANCE MY FURNITURE. THE DELIVERY WAS FAST AND THE CREW THAT PUT IT TOGETHER WAS AMAZING. I WILL BE BACK TO BUY MORE. THANK YOU ALL FOR YOUR KINDNESS AND REMEMBERING HOW IMPORTANT CUSTOMER SERVICE IS.

The salesman I had was very helpful both times I came into the store and today help me make a critical choice on the furniture that I chose. I will deal with him again. I cannot remember his name to save my life.

I am very pleased with the experience I had at the Ashley Store in Southaven, MS. Couldn’t have had better service both in the store and with the delivery today. Thank you.

Shaun was great. I appreciate all the help. He was knowledgeable and I did not feel rushed

Wow!!! Everyone was so nice and patient throughout my process of the Raelyn bed frame!! Tia assisted me over the phone this past week and when I got to the store to pay there was another employee (young man with glasses) that assisted with all the paperwork and reviewing it! Super fast, easy, and phenomenal with working around my hectic work schedule!!!! Thank you guys so much! Also, very beautiful other furniture pieces as well throughout show room! I’ll definitely be back!

Even though they were under remodeling..I was in and out about 30 minutes..I knew I was looking for...got a great price online for a full bedroom set, mattress and box spring..

Teya was amazing and helped us with all of our furniture needs. We definitely will be back in the future and will ask for her.

Went in to the Southaven store on Feb 26th. White guy passed us off to the the black guy. That's ok. I asked why. The answer was " He felt it was a better fit for us and the sale'" COOL!!! Placed the order. The sectional came first. It was ok but the chaise was on the wrong side. The table arrived 3 days later in a box. It was delivered to the wrong address even after we alerted them that the wrong address was on the paperwork and it as too big. Called the store. We were advised to call Guest Services. Have been trying for the last four days to get someone on the phone. The one day that we did get someone on the phone 1. we were told there was no refund on the table we didn't want and 2. we were put on hold to speak with a manager that never came on line after holding for 45 minutes. The guest service rep hug up. This is bad business and we will never buy anything from Ashley Furniture again while advising everyone we know to NEVER BUY anything. If there id no return, customers should be told. I guess then that would hurt sales. So why tell when it hurts Ashley's bottom line. We could have cancelled the order before delivery!!

DO NOT BUY THE PROTECTION PLAN! THEY WILL FIND ANY AND EVERY REASON TO DENY IT! ITS JUST AN UPSALE GIMMICK! The moment you call for a claim they will say its not covered!

I arrived to the location at near closing time, needing to purchase an inflatable mattress. Assistant store manager Thomas Galmore was very attentive, helpful, professional, and insightful. He went above and beyond even after closing time to ensure that. I received the items that I truly need for my new move. After such excellent service, I reached out to all my family members and instructed them to visit the Ashley furniture Southaven location to experience the high level of surface that I did.

Loved my experience, that's why I always come back to Ashley. The sales person was very knowledgeable.

Chiquita was very nice and helpful. She was patient and answered all of our questions. We were able to find the perfect recliner.

Sales person was very knowledgeable and guided us to the right product.

Martin Robinson (MJ) was great in helping us choose a Tempur Pedic mattress. He was professional and paid attention to our needs to help us decide what to purchase. Most helpful in every way and it was a pleasure doing business with him and Ashley Furniture Store in Southaven MS

My wife and I went to Ashley to look for a sectional. We found the one we loved and were excited to have it delivered that weekend. Unfortunately, once it delivered, we found that they brought two different colors and had to ask them to take it back. The delivery drivers left the pieces that were supposedly correct instead of taking everything back (later the store tried to hold us accountable for this when discussing returning all product). Our next thought was to obviously reach out to our sales rep that worked with us in store, who convinced us that he resolved the issue and that our next delivery would be correct, however, when it delivered, the color was still wrong. Meanwhile, we asked them about a tear in the fabric on one of the pieces that the drivers had left behind and were told we could not return it but they would ship us a fabric and a technician would come to install the fabric professionally. Not the best option in my opinion but that’s fine. Well Ashley sent pillow stuffing instead of fabric. Back to the sectional — upon talking with a manager, we get no clear answers. Looks like this is going to have to be a full return and looks like they’re going to make us fight for it.

I received my furniture with no damage but The delivery drivers caused severe damage to my driveway

Great buying experience. I worked with Thomas. He was wonderful.

NONE of the managers at the Southaven, MS location attempted to assist me. About 7-8 managers/employees sat at a table talking & simply stared at me when I walked in. None of them asked if I needed assistance. One lady named Ms. Eliza Jones came from the back to assist me. She was very pleasant & is the only reason they are getting ANY stars from me.

My sales person Teya and the manager Martin were awesome. Very knowledgeable. Made the sale a breeze. Thanks!!

Super nice and helpful. Very good experience.

The sales representative was kind and patient. I had extremely good service. He was very helpful also.

My experience at Ashley from shopping to the white glove delivery was excellent! I highly recommend them!

HORRIBLE EXPERIENCE!!!! This has by far been the biggest headache I’ve had while ordering/receiving furniture. At the time of my visit to Ashley everything seemed great and my salesperson Shun seemed like he had me situated. But at the time of delivery, the sectional I ordered came in different colors (after being told by shun that only one color existed). I call him and the online customer care, and they both said it’s fixed. I scheduled my new delivery date and what do you know, it’s WRONG again. Two different colors are being delivered, so I tell them to take it back. I call the store and they’re basically saying they’re fixing it but they said that last time and it was a lie. At this point it’s been a week and a half that I’ve not had a couch and no one of the team is concerned and it has become a blame game on both parts of the corporation, the store front and the online customer care service. I AM DISGUSTED by the service and if they accepted returns I would have taken this back a long time ago but of course they just want money without providing quality service.

Thomas was awesome! We love our table and chairs. And lamps. He was so helpful. Highly recommend asking for Thomas when you come to the Southaven store.

Everything was great. Customer service from start to finish was great

Al did an excellent job providing me with several choices so I could make a final decision

Originally Mr. Randolph was our sales associate and he was great. He was patient, answered any & all questions we had & wasn't pushy. We came back to purchase & Mr. Randolph wasn't there but Mr. Travis took care of us along with the sales manager MJ. Everyone was nice, helpful & professional. My husband & I will definitely be back.😁

Very quick and easy process. Was not persuaded to buy more at all and was not haggled. We got exactly what we went in for. Will definitely purchase more from them in the future!

The best customer service. Xavier was absolutely wonderful.

Very fast at the store and delivery within 3 days! Couldn’t be happier!

Great customer services 😊

Try’s was a pleasure to work with on our purchase. She was very patient as we made our decision and explained the available options perfectly.

We both were not impressed with the " sales people". We left without a purchase

My salesperson was Awesome…

Eliza was great. Thanks so much for assisting me.

Randolph greated us and made our shopping experience a success. He was polite, professional, and extremely knowledgeable about the products helping us make our selection. There was no pressure and he allowed us to browse independently, yet patiently checked on us periodically. When he involved MJ, we again were met with a professional, polite and knowledgeable individual who assisted in completing the sale. Extremely satisfied with the process.

Stan is a wonderful salesman! Always helpful and offers knowledgeable and thoughtful input

The whole experience was quick and Ms easy, plus my delivery is in less than a week. I expected it would take much longer.

My husband and I purchased an accent chair today at the store and we are very pleased with our purchase. The sales person that helped us was so nice and helpful. Thank you for a great experience.

Great service and sales person

Travis was very accommodating and a pleasure to assist me with my purchase.

Mrs. Jones was awesome and great help!!

Toooooo many steps

Eliza Jones was very helpful, kind, & knowledgable of the products we were looking at. She financially explain the breakdown & choices we had which helped us make a good decision on what we wanted to purchase. Great customer service.

Courteous and respectful. Got me exactly what I was looking for. Very reasonably priced.

Stan is friendly and very patient.

We enjoyed visiting Ashley today and had Ms Jones as a sales clerk. She was helpful and not pushy! We will be back again.

Great customer service . Leroy was very helpful

Excellent

Salesman was awesome

The guys were timely and finished really quickly. They also cleaned up after themselves! Very good experience!

Beth was very helpful and shared her time with us. Will definitely be back when needing more furniture.

My service person and his manager at the store were great they tried to fix what they could, but Ashley as a company was horrible. My furniture was delivered damaged and it took 2 months to get it fixed only because I repeatedly called them. I also ordered furniture from Havertys at the same time and their service person rep had a repairmen to my house the next day. They put Ashley to shame. Will not be using Ashley anymore they didn't not value my time, money or business.

The furniture looks great. The delivery was quick and very professional

I had a great experience with the manager BJ helping me and my husband to be with our purchase today in Southaven

My experience was awesome quick and efficient. Everyone was friendly from the second my husband and I walked through the door. The manager and sales woman made us feel welcome and they were very friendly and helpful. The stock guy helped us load the bed and he was extremely nice as well. Over all my experience was a 10/10. I will be visiting again.

After reviewing my sales contract I noticed a $599.99 charge for a protection plan. When my sales person was discussing the plan with me he failed to tell me that there was a charge for it. I don’t want this, I also wanted a box spring with my mattress that I don’t have, he also told me he would give me a discount of 35% on my purchase I don’t see on my contract. I’ve decided I want to cancel this sale.

I made a purchase 12/18/2023. I was told my furniture would be delivered 12/22/2023. I was also told that I would receive a call on 12/21/2023 with a delivery time. Around 4pm central time I called to get an estimated delivery time. I was then informed that my order was in layaway and a delivery time was not scheduled. Now I currently have to wait for 48 hours for a call back. Clearly the assistant manager Leroy is an imbecile. I guess because his fiancé was hangin out at the store had him distracted.

We had a great experience with Travis! Manger was very nice and making sure we were taken care of!

Loved being able to browse without any hovering sales people, but when I had a question Leroy Taylor was there with the answer. He is a great salesman. Can’t wait to get my table.

Very friendly and helpful. Can’t wait for our delivery!!!

It was a pleasure to shop at the Southaven Ashley store

Xavier was very attentive and had the best customer service ever!

Customer service was decent, but could have been better. When I walked in I knew what I wanted and expected to be in the store ten minutes or less. The salesman took care of me, but instead of leaving me to take care of the business and get me on my way he joined in the conversation with the other salesman who didn't have any customers. That was the only thing I didn't appreciate. Everything else was ok.

From the time I walked in the store till now getting my delivery it has been a pleasure. The customer service by Xavier was amazing. He really helped me out.

I was very very pleased with the customer service I received from Tia. She was very knowledgeable about the items I was inquiring about and helpful in getting me the best discounts possible. I will differently visit Ashley in the future and will recommend to my friends!

Mr. Leroy was a pleasure. Very knowledgeable young man.

From the second my fiancé and I walked into the store we were treated with respect and hospitality. Mr. Stan assisted us with awesomeness and very informal of your product we were seeking to get. He walked me through every step and made sure I got only what I wanted and was able to guide me to it while also reassuring me that I could afford it. I would definitely refer you guys to family and friends. Again thank you guys for the great service.

Great quick professional

Teya Chudha met me at the door and helped me find exactly what I wanted. Teya was courteous, friendly and shared her knowledge of the process we needed to complete our transaction. It’s nice to be assisted by such a nice person. My whole experience in the store was delightful.

Very friendly delivery guys and I'm enjoying the furniture

The assistant manager on duty at the time I purchased my furniture provided great customer service.

My experience at the store was awesome. Cathy was very pleasant and professional. She made shopping there easy. Now to see how the delivery will be.

Leroy was very attentive and made sure that all of my needs were met. He went above and beyond to make sure that all of my questions were answered and I was at ease in my purchase. I’ll definitely be returning.

The buying experience was pleasant and enjoyable. The salesperson was knowledgeable and courteous.

Beth is very professional and knowledgeable. The entire staff is very friendly and attentive.

Great sales person. AL. VERY HELPFULL!!!

I had the best service today from Sean! I needed some new living room furniture! I had a budget I was trying to stay at and Sean made sure I stayed there! He went above and beyond! His personality was great and he was so friendly! As a customer it’s rare to get this level of service! I am glad I went in today and so thankful I had Sean as my sales man!

My sales Mr. Teya was very professional, helpful, and informative. I’ll purchase from him at Ashley again. Thanks

Great

I 1st went to the location at 7951 Winchester Road in Memphis. I walked around the entire store, I sat on the furniture that I wanted to purchase for 20 minutes, and no one tried to help me. I truly believe that it was because of my melanated skin. Once I decided to leave, then, and only then did someone ask me if I was being serviced. I then proceeded to drive to the location at 6129 Airways Blvd in Southaven MS. Where I was greeted with a smile, and received top notch service from Shawn, who also has melanated skin. I spent $4k, and felt good about spending it.

My salesman was very helpful Leroy / Mj Great job

I loved the experience at Ashley furniture. I was greeted at the door with a smile. I stated my price range and my interests to a Miss Tyna. I was shown great options and then an item that I've not seen before, love at first site. All my questions were answered and even then I wanted to sleep on it. The next day, same experience followed by a quick purchase. What I like most was the patience to allow me to make an informed decision and not feel rushed. The act of showing me what I want.

Great service,on time, professionalism

They were great to work with!

Thomas the manager was amazing! Very knowledgeable, helpful and made our purchase super fast and easy. Xavier was also fantastic with his commentary while we waited.

Beth was awesome! Very knowledgeable with the products within the store.

Leroy provided EXCELLENT customer service with details about the furniture!

Great salesman

The salesman was very helpful and knowledgeable. Friendly personality.

Great selection, friendly staff, and excellent delivery crew! Very pleased with the total experience!

Helped immediately and problem resolved.

Service is very good and staff is very courteous love Ashley

Shopping for new furniture Our representative Teya was excellent, helped us in every way imaginable Great customer service

On time delivery men were fast and curtious

Love the great deals and the salesmen are great!

Ashley service was good. Product was available to ship to us. Had to purchase on line.

Best Christmas ever! Beth and Sian made our dreams come true to finally have the best Christmas presents ever

Came in for bed took a few minutes I was greeted an done.Thanks for your customer service an I got what I needed

Great help!

Salesperson Teya is awesome!

Customer service was great! The store was very well put together. The professional that worked with us was amazing. Well done Ashley stores for hiring great people. Customer service is lacking in most professions. Also, we bought Ashley bedroom furniture in 2007 and to this day is still fully functional and beautiful.

Black Friday in Ashley Furniture Store, Southaven, Ms was great. Thomas G. was my salesman and he gave me outstanding customer service. Thank you!!

Chiquita King was great. She was so helpful and professional

Sale person answered all our questions and spent the time to make sure we was happy with our purchase

The salesman was pleasant and poliet

Great selection but pricey. It seems to be a lot of the distressed wood or shabby chic furniture. However, there were items I liked.

Amazing service

Awesome!

WONDERFUL!!!💯

Beth was amazing!! I highly recommend her when purchasing furniture.

Great Customer Service. Great explanation of the different products. Mattress presentation was remarkable. Great job Al

I was lie to by Mikki Honore she trick in purchasing protection plan told me it was Mandatory and if I did use I would get refund I found that was a lie store credit at point Ashley will not be a place that I shop anymore

Great service 👏 can't say enough good things about Ashley Furniture

Disappointed! As long as there isn’t a problem after the sale, you should be ok. BUT if there is an issue, good luck! Purchased headboard, rails, footboard, nightstands, and chair on July 4. It was delivered Aug. 8. Two of the 6 pieces were not in boxes and 1 was in a busted open box. The delivery guy suggested to check for parts missing and damage. Bolts were missing as well as scratches and nicks on pieces not boxed. He took pics and said he would report it. My understanding was a replacement order would be started. That was on a Saturday. The following Monday (within the 3 days required notification of damage) I doubled checked with our salesperson. She said she could see a report was made by the delivery guy, and that I should receive a follow up call about redelivery. Again, understanding the pieces were being replaced. Then nothing. I called again on Sept. 7 left a message and was called back. She would check on it. I never received an answer about when the furniture would be delivered and that’s with going by the store on 9/16 and leaving additional messages Sept. 23 and 29. Finally, called the support line and learned no replacement was ever issued. A report was made and that was it. They would send me the replacement parts (bolts) and send a tech out. The parts came in the second week of October. I still have to schedule a tech to come out and fix the scratches. Honestly having to repair brand NEW furniture is ridiculous. To be fair, the pieces in a box were fine, and perhaps the sales people cannot do anything after the sell, but then tell me that and not keep saying, “I’ll check,” and never follow up. I understand they have to check for fraudulent claims, but good grief your delivery guy took pics when he delivered it!

from the moment we walked in to the second, we walked out, we had top-tier service.

We had a very good experience there . They helped us and found us what we were looking for and got us the cheaper deals . We will always use Ashley's

Great experience with Ashley furniture

The experience was great!! Al was very knowledgeable and convinced us that choosing the right bed will have help improving our life in ways we never thought! I will definitely recommend him for any home needs as he’s just a pleasure to work with!

Mrs. Eliza Jones was Awesome 👌

Had an excellent in-store experience with Al and ended up making a living room purchase. Hopefully delivery will go as smoothly!

Lacks quality inventory, lacks quality personnel and you better get the delivery option because if you pick up, you best bring plenty of friends to help get your furniture out of the store and into whatever you’re hauling it in.

Love Teya personality and patience of helping with my bedroom purchase. Look forward to returning again.

ABSOLUTELY EXCELLENT SERVICE!!

Friendly staff greeted us and assisted us during our entire visit. We were made to feel as though we were the most important people in the building.

The young lady that sold us the furniture was great, she was very informative and knowledgeable. A great buy. Thank you, Joyce Tunstall

My overall in-store visit was ok. But trying to get my freaking delivery is a disaster. I will not be purchasing anything else from this store. Should have followed my first mind. You can't get anyone on the phone. Been trying to contact my salesman now for a week. Does no good to email because I don't get a response! I have been telling these people my name for a week now and every text they send have someone else name on it. I want to TALK to someone, not a text!!!! And I want my freaking chair that was backordered and after that no one has to ever hear from me again because I won't be coming back. Thanks in advance

Great customer service and attention to detail.

Great selection and friendly people

Absolutely would go there again! Xavier got us fixed up and out of there in no time.

Our associate was very helpful and patient and took very good care of us I will definitely be coming back for future purchases

It was a great experience, the staff was excellent, and Travis did a superb job from beginning to end of our sale!!

My experience was great. I walked in, immediately sales rep was offering his assistance. The sales rep offered a deal on an item, but it wasn’t a good of a deal to keep me there. I began to leave the store and I guess it was the manager that refused to let us leave empty handed. I do not have the business card with me now , but he was beyond excellent. Thanks , I will be back

Top notch experience. Very helpful and insightful on our purchase. Manager was very pleasant to work with.

Horrible experience. DO NOT use Beth. She screwed up our order so bad that we didn't even get everything we wanted. Her tablet died multiple times and one order got locked into it where we had to restart everything over again. She was flighty and all over the place and we feel as though we got 100% messed over after everything was said and done. The delivery team reeked of pot and brought in damaged furniture and was adamant to not take it back with them. The icing on the cake was a 'thank you' note that was mailed and handwritten by Beth, two weeks after we alerted Beth of the issues. She couldn't even manage to spell the name correctly on the envelope, let alone acknowledge the mess that was made in the store with the order or how we received damaged items. She thanked us and told us she's glad she could make our new move more enjoyable. What a joke. This has been a disaster. Still waiting for my replacement chair and a half. You'd think if you spent $6,500 in CASH, a place would take better care of you. EDIT They were supposed to send us a refund check regarding some of our damaged items. That was at least 6 months ago. No check in sight.

Mr. Al was very helpful to both me and my mom! He was super patient, honest, and wanted nothing but the best for us! I’ll definitely be requesting for him next time!

I picked my furniture up and one chair was missing a cushion and I’ve called the store and was told it would be sent to me and now 2 months later I still don’t have it. Please check your order before leaving the warehouse 😠 not happy at all.

Beth a mgr. in Southaven was awesome!

The salesman helped me find the perfect item for my kitchen.

The delivery team delivered and assembled a new bed. The support legs acorss the center are 4" inches to short. The new bed sags in the middle. They knew it was to short, but left it anyway, quickly assembling and leaving as fast as they could. Customer service says (without concern or emotion), they will order the correct legs and that we will have to wait 7-10 days. This is not a warranty issue or faulty part issue, this is an issue where they knew it was wrong and chose to scam us.

It was very professional very enjoyment and I thank you

We had the best experience shopping at Ashley in Southaven, MS. Never have I felt so unpressured by a sales person. Helpfully and fun was my take away. Thank you.

Teya was Great ! She met me at the front of the store and helped me find the perfect powerlifting recliner for my wife, who just had major surgery on her back. The Southaven store was very nice, my only disappointment was that it is taking a week to get my wife’s chair delivered.

I had a very good shopping experience. The furnishing Specialist was so helpful Her name was Chiquitta king she stayed with me and answered all my questions. I found the recliner I wanted With her help. All the staff were really nice. It was a very nice recliner and the Sale price was great. Thanks to everyone!!!!

Great experience. Al, the sales guy, was extremely helpful.

Wonderful experience and the sales person was awesome

Mattresses had a sign on it for sale and $500 dollar discount. The salesperson told me one price before I bought the mattress and it went up 100 dollars at the table. I did not get the 500 dollar sale discount. She said it was a mistake.. I know this will not be addressed and I will not shop there again.

Customer service was beyond exceptional! Wouldn’t go anywhere else

Great and friendly

Eliza was so sweet and very informative! We’re so glad we purchased a mattress with her!

Zavia was very very helpful.

Great service!! If you go please ask for Ms. Mikki. She is the nicest woman and very patient. She listens and never try to give you what you dont want. She makes sure you walk out with a smile. Thanks Ms. Mikki

I got a chance to choose what I want. The salesman showed excellent customer service.

My experience at Ashley Furniture was excellent. Mikki was very nice, informative, patient, and she ensured that our experience was a positive one!

It was one of the best experiences for me as a man to buy a bedroom set for my wife. It was no twist and turn. All straight out information that I needed. Straight forward saleman ( thanks Al). An I would and will do business there again. Thanks guys

Chynikka was amazing!

The pod services was convenient. There was a little issue with the driver knocking a large tree limp off of my tree and leaving it in the driveway. I had to have it removed. Other than that the services was great.

Very friendly attentive and professional !

Just left the store. Went in to buy a recliner. I spent more than 20 minutes by myself in the store testing (or at least trying to because %90 of them aren't connected to a power source) and left without even being acknowledged or asked if I needed help. It's not like they're busy either, I only saw one more customer the whole time I was there.

I was greeted and left to look around - which I prefer. They checked back with me to see if I had any questions or needed anything. Store was clean and laid out well. A manager also came and introduced himself. Pleasant experience. I actually left and returned the next day - and my sales person and the manager remembered me and spoke. And I did purchase furniture on my return visit. Both the manager and the sales person made it easy and I look forward to delivery.

I was very pleased with my purchase. The staff was very friendly.

Leroy was amazing. He answered all questions and provided personal service. Very courteous!

Mikki was great!! Thank you

Teya was awesome. She was very patient and kept me in budget.

Great experience. Lower prices than other furniture stores. Will start my shopping process here next time!

My experience with Ashley furniture was great. I went in to just look and ended buying a kitchen table set. Xavier was an awesome salesman. He answered all my questions and some extras. He was patient and kind. I told him I would be back in December to purchase that Tempura Pediatric mattress. Also, I can appreciate the quality of the furniture.

Good customer service and great deals on furniture

They done everything they said I am very satisfied with all the experience I had with them I would recommend them to anyone

Looking for a particular item that I saw on the website-it was in stock and I was happy with price and the salesman.

It was an amazing experience, Leroy was great help and I got exactly what I wanted !

Tia was very polite and helpful. I have not one designer gene in my body and she helped me pick out everything that I purchased. She made sure to let me know about all of their promotional deals. If I could give 10 stars I would because she was also very patient with me, I was very indecisive.

New to the area and had an awesome furniture shopping experience with sales associate Chiquita. Large selection of furniture for every room and she was very patient and accommodating. She even matched online Ashley store sale prices so very please overall and can't wait to receive my purchased items.

Beth and Stan were very helpful and kind. And when I came in to pay for my Beautiful piece of furniture, the manager Kathy was very nice and informative. It’s nice to walk in a place and see such Great customer service and people greet you with a smile.

Beth was very knowledgeable about all the furniture, quick with the paperwork and very sweet! Would definitely recommend Ashley’s. Ask for Beth!!!

LeRoy our sales person was awesome! He worked with us in every way possible for customer satisfaction and we were satisfied. Will do business with Ashley's again and with LeRoy!

Eliza Jones is the best!

Just bought a new mattress. The salesperson Teya was very helpful and knowledgeable. I splurged and got a temperpedic because my Mom loves hers.

Sales lady was not sure what was in stock and pick up order 2 weeks called the day afterwards Its was already there

Cathy, our sales associate, was very attentive, but not hovering. She answered our questions and then allowed us the opportunity to browse without any pressure or persistence. We are very happy with the level of customer care we received!

I will never recommend Ashley Furniture store to anyone! First of all my mom was sold a bed that not only not delivered but not even in stock. She was given several excuses as to why the bed was not delivered such as it’s on back order, it’s somewhere in the warehouse to now it’s out of stock. My mom is without a bed but has whole clearance dresser, which should have been part of the set she bought, that matches absolutely nothing! We are in the process of trying to get her money refunded. It’s funny how they can take your money in the store but will not refund it back in the store. You have to call a telephone number to try and reverse the transaction.

Travis was awesome! He welcomed me with a friendly smile and patiently answered any questions I had.

I love the Southaven location. The customer service is always genuine friendliness and helpfulness; not the weird car salesmen style. Beth was great and helped to purchase what I wanted with a bit of savings.

Teya was Great! We will be back when we are ready to purchase a Love seat.

Delivered earlier than I expected....the delivery guys did well 👏 👌

Very friendly and helpful. They made sure our needs were met and we found what we were looking for.

The sales person was very informed about the furniture that I was wanting to purchase. He was friendly, but not pushy. I feel like I get great quality furniture from Ashley.

Al was very helpful

Great

Wonderful warming and all around great people

Salesperson was extremely helpful. We found a chair on display that was perfect, but not in stock, and she found us an even better chair that was not on display but was in stock at the warehouse.

Staff friendly. Nice atmosphere. Store nice neat and clean. First time shopping there will be purchasing again.

Great service and prices

I would have given negative stars if that was possible. Where do I begin, I ordered a brand new sectional sofa and chair April 11th that arrived damaged and I had to wait for it to be repaired (in my home). One would think I would've just received a brand new but no. They shipped me replacement fabric twice bcs they sent to incorrect fabric the first time. Next, I had to schedule the repair with a subcontractor group called SAW. My sofa wasn't repaired until Mid June. Since a glutton for punishment I ordered a second matching chair on July 17th. And it was delivered to an address that I haven't use in 15 years. And now I have to wait to get my chair redelivered and go thru all these unnecessary changes. This store is terrible the operating group for this store the Dufresne Spencer Group has very impractical, devious business practices. The customer service is horrendous and unprofessional. There is no sense of urgency to correct unresolved issues or to improve the customers' experience. After this debacle, I will never purchased so much as bookend from DSG Ashley Homestore.

It was a great experience. Found what I was looking for and st a price I could afford.

Nicky was very resourceful and extremely helpful. She provided us with all the options and details of our selections.

The salesman, Mr. Travis, was very courtesy n helpful. He was able to answered all of our questions. Even though he didn't feel his best, suffering from sinus problems, he still gave us quality service.

Leroy, my salesperson and the management staff were wonderful. He made out shopping experience a great one.

Very excellent in caring about us and knowledgeable about products and service.

It wasn’t so much the store, the store and its associates were great and very helpful, however all we were trying to do was purchase 2 cushions as our dogs exploded 2 of them. My wife spent 2+ hours at the store on one day, the store associate kept getting put on hold or hung up on by the parts dept and finally was told that someone would be in touch. Almost 2 weeks later we finally get and email from the parts dept, told them what happened and then they said that they could not help and that I had to go to the store. We told them that they step was already done and they continued to refer us back to the store. So my wife went back today and it got handled but still took OVER and hour to get what we needed done. Bottom line, the stores and the parts department need to get together and do something different as that was stupid. There is no reason as to why All that cannot be accomplished in less than an hour.

I stopped by the Southaven store to “have a look around”, but was met by Xavier, and the rest is history! I’m now expecting delivery of a beautiful living room sofa, loveseat and recliner set due for delivery in two weeks. I had a great time engaging with all the staff I met while browsing around before making me final choice. Xavier introduced me to his manager MJ, who was also engaging and made me feel at home. Kudos to the Ashley staff I had the pleasure of meeting!

They had what I wanted ,no hassle sales talk.

The staff is great and knowledgeable..

We love Xavier! He was a big help and funny!

The associate was very informative, patient, quick with a great sense of humor. This experience was just as great as the first one. We will most definitely be back again for the third time! Thanks Ashley!

I have never been so mistreated by a single company where I’ve spent thousands of dollars. I’ve yet to receive any true response to my issues where I have spent too much money on a bed set and did not receive all the pieces and I’ve been calling For 2 months asking about it. Now they are refusing to answer the phone or give a call back. I spent thousands of dollars (financed) and have not received my full purchase. I have now asked for a Refund (after many weeks of back and forth) and was promised by the local GM known as MJ that I would recieve a call today. That call never Came and I just want them to come get the bed and give my money back.

I have always experienced great customer service from Ashley Furniture in Southaven and that is why I am a repeat customer. Al was wonderful in helping me with my purchase. I will continue to choose Ashley Furniture in Southaven.

The initial customer service was great. Teya took good care of me. However what was disappointing was I came in the store on June 12 to purchase a recliner to be delivered before my husband birthday which is June 27th. Almost two weeks passed, no phone call from delivery service. I call the Southaven store several times from 10:00 am to 3:00pm, no answer. Contacted Teya the salesperson on her cell phone at 1:00 pm she was busy with a customer and will call me back. I finally had to leave work early at 4:00 to go in to the store to speak to a manager. Teya look into the issue and stated that basically my purchase order was canceled due to incomplete paperwork on her part . She did apologize for the mistake and took full blame and offer additional 5% discount. However, I’m very disenchanted with the communication barrier and having to come in the store because no one would answer the phone. I really wanted to surprise my husband for his birthday and he will not receive until June 30th.

Very courteous salesman took time to explain things in detail a took extra time with us

My sales lady was amazing. Very kind Very helpful and very patient while I tried to decide

We truly enjoyed our experience. Can't wait to get our new furniture!

I don't usually leave bad reviews, however I have been unable to get in contact with anyone at Ashley furniture who will actually get the issue taken care of. I ordered a bed set on 4/22/23 to be delivered. Upon delivery, the men who set it up let us know that there were some parts to the underbed drawers that were missing. After calling the guest response team and letting them know, I was told they had ordered the parts and they'd be delivered within 2 weeks. 2 weeks later I called again and they supposedly put in another order. When I still received nothing, I called the store and spoke with the manager who ordered the parts AGAIN. It has now been another 3 weeks and I am unable to reach anyone other than the rep who sold me the bed (who is awesome) but she isn't able to do more than escalate the issue. I'm tired of getting the run around and being blocked from anyone higher up on the corporate numbers. I'd really like all my pieces to what I purchased for over $8k.

Very professional and helpful

Stan was so nice, helpful and knowledgeable, Stan is the man that will put all his effort into helping you with your purchase.

I was pleased with the one on one service with the sales person, I thought she was very knowledgeable of the products.

The staff was friendly and helpful. It was a hassle free environment.

Tia was amazing and was so knowledgeable. She made our shopping experience fun and comfortable

They seem very unorganized, i did a lot of "go sit down, it won't be long"....... many times

Beth was very helpful with helping us pick out the living room group we wanted and with financing it.

Stan was very approachable and helpful in assisting us with what we were looking for. We had prompt service!

Beth was very professional and friendly. I was in and out of Ashley Furniture in less than 30 minutes.

My experience today at Ashley Furniture Store today was Great! The salesperson was very professional and courteous. Give full disclosure of the entire transaction. Very Pleased.

I bought a couch here yesterday and had to come cancel it today. I was told by a worker named Stan that the couch came with the ottoman. He knew I wanted the ottoman yet later I found out it was an extra $450 for it which he never mentioned. The couch was already out of our budget so we wouldn’t have been able to add the ottoman and Stan knew that. He took advantage of the fact we are young and didn’t know much about it. We wasted hours of our time shopping here for nothing. Will never be returning.

I was greeted as soon as I entered the store. Teya was very professional and answered my questions and help me find what I needed. Definitely will be back.

Nikki Honore is the best at sales! Upon arriving, we asked that we are not bothered that we will find you when we have questions. Do you to Nikki listening to our request she made a quick sale when we found what we were looking for. Thank you so much Nikki.

Travis was fab.

Great service and selection. AL was transparent about everything and a true pleasure to work with. I'll be returning soon for another purchase.

We received very good service. We are very satisfied with our purchase. The salesperson Ms Eliza Jones was helpful, professional and courteous.

Always excellent experience 👌

I made a purchase here after building a new home. The sales rep was very nice and I did not have any problems with them. On the other hand. I was told the entire time that this was a 0% interest purchase. Come to find out, the interest rate was 22.16% and by the end of the installments I would be paying $4000 more than the original purchase price. If you shop here, MAKE SURE YOU LOOK AT YOUR PAPERWORK NO MATTER WHAT THEY SAY YOUR RATES ARE!!!!

The customer service was great! Xavier was very informative, helpful, and cool! He got my cousin the best deal for her buck! I actually like this Ashley location over all the others. To me it has a bigger and better selection! Recommend to all!

Told her it was in stock. Never delivered waiting over a week closer to two still have yet to receive product delivery horrible.

Excellent

Sales people was very nice and helpful

The salesman was very helpful and was able to help me find exactly what I was looking for. I would definitely recommend this store to my friends and family.

Customer service was wonderful

I had the best experience today with Cathy Bailey she could have sold me the moon. Thanks for a great experience

X was friendly, efficient, and found us great deals! He was also very patient with our 2 exhausting littles and us 2 indecisive adults! Haha. He really took the time to visualize how the sectional we were considering would fit in our space, which impressed me most. He will be my “go-to” guy from now on!

The representative who assisted me was very knowledgeable, friendly and organized.

Xavier was very patient and professional. He’s truly an asset to Ashley. Very please with my purchase.

Sales lady was excellent.

Great service

Travis Campbell was a smooth Operator He swept in on us and let us look around and I sat on this Couch that was heavenly I love the feel of this different texture they just got it in and it has Baseball stitching also I have no words for the pattern its very unique. Oh Yeah I think it looks like Dove Gray in color.

Leroy is great sales representative!!! He was very know and patient!!!

Mrs. Jones was very patient! Amazing service, we will definitely recommend her to family and friends.

Stan was very knowledgeable, helpful and kind. It was a very pleasant shopping experience.

Got a great price on a comfortable sectional. Exactly what we were looking for and it delivered in 2 days after purchase. The delivery service was professional, arrived early, and set up the couch and removed the packaging very efficiently. Would recommend!

Beth was great!! She answered alll questions! Resolved all issues I had with my existing account! Thanks Beth for your great service!!!

The customer service representatives were very helpful, friendly and knowledgeable. They made me and my mom very welcomed.

Stan was the best sales person, not pushy but informative when needed.

We absolutely love it

This Ashley's Furniture location is the best! Well I should say, the Sale Associate Teya Chudha and her manager are the best! She was not invasive (like many can be), yet very supportive and patient. She gave us our space to look around and was only a hand gesture away when needing her assistance or to ask questions. She was very knowledgeable of the furniture, and made us feel like we were investing in our home decor rather than just spending money on furniture. We told her we weren't spending much, but she treated us like we were spending millions. If you are shopping for any furniture piece, and you're in the Southaven area, please do yourself a favor and shop with Teya so you may experience Ashley's customer service at it best!

Great AL was very informative 👏

Multiple pieces of furniture we bought have fallen apart to some extent. My advice is also to not buy a warranty. They will always say it’s not covered. Ah ya….I hear your new couch has a rip? Well it’s on the seam so sorry not covered. Massive dip in the middle of the couch? Ya not covered either.

My salesman spent over 2 hours with me until I made a decision that meant a lot.

Great service all around

I had an amazing experience with Alan Humes as my salesman!!! He was so knowledgeable and very helpful while making my selections!

Eliza Jones was wonderful! Very knowledgeable, not pushy, just there to help.

Great staff and selection

Standard Ashley Furniture. Huge store full of furniture you could see in your house, but never get excited about.

Amazing place lots of beautiful choices great sales team..

Posted Sale prices are only for the promotion. Sales representatives do not explain or show prices when purchasing items. Sales associates say they can discount more than allowed.

I had an excellent experience shopping today.

Xavier and the staff at the southaven location were nothing but friendly and professional. X went out of his way to make sure that i was able to get the exact items i wanted and was very patient with my hesitations on decision making. When looking to buy furniture, i would definitely recommend him as your salesman.

Xavier was a pleasure to work with and he was very polite and informative I thank him so much for the deal I got!!!!

Mikki, you’re the absolute BEST. You’re time and patience blew me away, as you put in lost of time and never once got impatient with me. Your honest confirmed you were the salesperson for me. For 2 days I was at your store and you were there, patiently waiting to resume from the day before. I can’t THANK YOU enough.

I love shopping Ashley furniture because of their selection and the amazing quality. I love my new ottoman. ❤️

Ale was amazing!

Knowledgeable and helpful salespeople

Great salesman and delivery

Very kind workers, Cathy and Stan both were able to help me and my boyfriend pick good furniture and a mattress. Definitely recommend, better than every other furniture store I went to.

Great my sales person was very friendly, very professional. He took my feelings and concerns into consideration to make me feel comfortable about my decision and choices on my furniture will greatly appreciate all his work and Ashley‘s furniture.

Great team

Maybe I'll work again there...

Go See LeRoy!!!

So far so good, hopefully the delivery will be on schedule

Teya was a great agent she help me to learn what fits me best. Very cheerful with a great smile and wonderful customer service. Will be returning soon.

Mikki Honore’ assisted me with getting what I want for my new home. She was very patient and provided excellent customer service.

Great experience! Ms. Eliza was wonderful. She let us take our time, look & make our selections without pressuring. Excellent product knowledge. Answered all of our questions. Easy check out & quick delivery dates available.

I love Cathy

Sarah was very personable and easy to work with. Thank Sarah

Didn't find what I was looking for. Went back & found settee I liked. Got (2)

Quick service time.. We picked out a living room set, bought it, and had it scheduled for delivery in a short amount of time. It was great.

This sale rep was very nice and helpful

Sales person was not pushy, very relaxed and answered all of our questions. Went back the following day to actually make the purchase.

Shout out to Teya Chudha

Mr. Harris was informative and very helpful.

Stan was very nice he didn't pressure us to buy something that we didn't need he worked with us and we got exactly what we wanted thank you

Service was excellent.

Great experience with my sales person Cathey Bailey. Experience was great.

My experience was good and my sales professional Xavier was very helpful and knowledgeable about the product that the store has to offer.

This was my first experience buying furniture and the customer service I received was excellent! My main sales advisor was Alan & he was great! He helped me every step of the way & was there to answer all my questions.

Sarah was extremely helpful and very patient while I kept changing my mind! I really appreciate her help and advice in my selection process of furniture. Thanks Sarah!

Excellent service

Sarah was excellent

Very helpful and knowledgeable.

Overpriced. Had same table different store for half the price. Went back to buy a piece to go with table sales. The rep was upset and then said we could have matched it well you should have told me that before I walked out the door the first time. Prices are marked up I learned that. Shop around don't jump on first thing. They all sale ashley furniture.

In June 2022, I purchased a mattress and adjustable base. Within a month, the slacks on my bed broke. I thought it was the bed so I called the company in which I purchased the bed, and they came and repaired. This occurred a total of three times. Finally, i was told by one of the technicians that my adjustable base was not installed correctly and to contact Ashley’s. I contacted Ashley and they advised me to contact tempurpedic. I was told by tempurpedic, since the base is an installation issue, this must be fixed by Ashley. Makes sense correct? However, Ashley refuses and stated that I needed to report this within days of purchasing the base. I guess I was suppose to know how the base wasnt installed correctly even though my career field is nursing!! This has been a horrible experience and I will never utilize Ashley’s services again. I totally regret my thousands of dollars purchase.

Great experience and a plus in professional sales..

Great customer service and very helpful with all my questions .

Everyone is so helpful! Very knowledgeable about pricing, sales, inventory and delivery! My to go place when buying furniture.

The young salesman was personable, pleasant and knowledgeable. He really helped me make a good choice & made the whole experience was positive & time saving. I can’t wait to get my bed for my guest room. I know anyone who sleeps on that bed with it’s new mattresses will get a good nights 🛌 😴💤

Mikki was great

Beautiful store with a great selection.

Leroy was great and efficient. The process was quick and he was not pushy.

Excellent service Travis took care of our shopping needs and he was very patient and very helpful and knowledgeable. Thanks again for your service.

I really enjoyed shopping at Ashley! Travis was the best! His great customer service skills made it so easy for me to choose the right furniture for my home and family!

Excellent service. Attentive salesperson was patient, friendly and helpful. She determined my needs and then showed me my options making my shopping experience easy and less stressful.

This has been the worst furniture purchase I have ever had. First off this is the 5th delivery attempt and it is still not right. The driver left me with a damage bed and Ashley says because he left it all I can do is have it repaired. I strongly encourage anyone considering Ashley to stay clear of them!!

Today was a good day! Salesman Al was great explaining how everything gones very helpful and we walked out wit the furniture we loved

The delivery guys were on time and very professional.

Sales person was very helpful took her time showing us numerous selections they had and she also gave us space to discuss and choose the furniture we liked best. She was very knowledgeable and helpful.

Had been to another store offering the same recliner for $200 less. Ashley met the other store price without hesitation and cut the protection warranty price in half. Love their holiday spirit when it came to helping their customers.

The associate assisted me right away and also allowed me time to look at furniture on my own, without being in my personal space. When I had a question or needed assistance he was right there to answer my questions. I purchased a bed and it was a very smooth transaction. Thanks for your help Travis Campbell!

He was great fast and very professional

Very efficient and excellent service

The costumer service was amazing felt like the old days post Covid when people wanted to do their jobs . Great store if employees !! From the front alway to the back . And we made our way around !!

Travis did a great job presenting what we were looking for. Price and availability was made clear at time of purchase.

ASHLEY DID A GREAT JOB

I gave this two stars because Stan was a solid salesman. If it weren't for him I would've canceled this order. Bottom line is I moved to Memphis from our of state. I purchased enough furniture to fill a 3 bedroom home. I am now on my fourth delivery and will have to take off work yet again in hopes that this order will be fulfilled. On top of the multiple deliveries one item at a time. This was my experience during today's delivery. Attached furniture because it was shoved through the doorway, my hardwood floors are scratched all over because they were in a hurry and drug it across the floor. And left water everywhere and did not clean up after themselves. I have never experienced this poor of service. I will also mention that I have tried to contact Ashley several times and no one seems to have a solution or at least direct me in the right direction.

It was very easy to get our living room furniture

Sarah was Awesome!

Always a pleasure doing business at Ashley's. Been a repeat customer for many years.

Had a wonderful salesperson who was patient and wasn't trying to just make a sale off of us.

Very through and informative. Sales representative who is an assistant manager was very knowledgeable, and pleasant.

Very professional service ( customer service and delivery crew). I appreciate the company efforts to keep me updated on purchases and delivery time.

I have worked with Alan for many many years and he always takes care of me and my family!!!! You have a great person working for you!

Mr Campbell was very nice and knowledgeable, it was a good experience.

Great experience

Great experience!

I walked in and explained to Sarah what I was looking for. I made my purchase and was out in less than 30 minutes. Kudos to you Sarah 🥰🥰🥰🥰

Great customer service. The selection was great. The purchase process was fast and efficient.

Travis C. was great he listened to what I was looking for and delivered exactly what I wanted!

I have purchased furniture at Ashley several times over the last.20 years. I keep coming back because of the wonderful service by Ms Eliza Jones.. I dont know if she remembers me but I definitely remember her. Whenever I come to Ashley i look fo her service whether i make a purchase or not. She is a wonderful asset to your business. I joke she never retires There are some things a computer just can't do.

Sarah was our Sales Associate and she was great! Very helpful, knowledgeable, and didn't push and push to close the sale, which made me buy more from her. Will definitely stop in and buy from her again!

Stan was awesome! Great sales person! Not too aggressive and worked hard to find exactly what I wanted!

Amazing experience. Found the best bed ever along with great financing. Salesman Alan was great.

Purchased bedroom set with the "white glove delivery". Headboard, 1 nightstand and chest of drawers damaged. Called to get it replaced. They come out a couple of days later and replaced the damaged furniture. Chest was chipped again. Called back and they said no one had reported damage and acted like they were doing me a favor. Third chest gets here after another week and that one is damaged too. Just very disappointed in the quality and customer service. I've shopped with them before at a different location and did not have this problem before. If I could give them 0 stars I would because three times to get a damaged dresser that I'm paying on is unacceptable

Beyond the worst shopping experience. We bought a bedroom suite for kids on Sept 23, with "white glove" delivery scheduled for the 27. We were delivered half of a bunk bed, and the chest of drawers and dresser were both broken. Throughout our ordeal we have had their delivery team scheduled 5 different times. Every time something was broken or incomplete. We were told by the delivery team each time they would order something and reach out to us, but I'd have to call a week later to find out no one had put in an order. I asked for a refund numerous times which was denied. I finally spoke to the parts department to get replacement parts for the broken dresser and bunk bed. Something they admitted their associates should have done for me. Bunk bed parts arrived, and now they say they won't come put it together until dresser parts are in which will be in Dec. Everyone is bound by "store policy" and is incapable of finding realistic solutions. I have spent months of being lied to and having to jump through hoops to get furniture that isn't broken. They trap you with by their no refund policy even when they consistently deliver broken or incomplete orders. Save yourself the frustration and shop elsewhere!

Salesperson was knowledgeable and professional. Showed me exactly what I wanted, answered questions without any pressure sales tactics.

Really enjoyed our experience our salesman was fun while also taking time with our purchase looking forward to getting our bedroom suit and mattress and the box part lol can’t remember what it was called

We were told our delivery would be made on 11/5/22 between 9:15 am - 12:15 pm. Received text notification on 11/5 that order was being delivered today. Waited …. No one showed within or after allotted time. Husband called and they told him the order was cancelled. They told him someone would call within 24 hours to schedule. This is after we take off work and other things to be home on their scheduled delivery date. Husband called store manager and no help. Drove up there and still getting nowhere. This level of service is unacceptable no matter larger or small purchase. Sadly, this was no small purchase. WILL NOT recommend Ashley and will NOT buy from them again. Also, cancelling our secondary purchases today. DO BETTER ON YOUR PROMISES, ASHLEY!!!

Friendly and very helpful! Found just what I wanted!

Good place to shop for furniture but prices are a bit high

Great experience! Al was attentive and very informative without hovering too much.

The showroom was neat and clean and the staff was very accommodating though we did not make a purchase

I dnt think i will ever....EVER shop at your store again. I was lied to from the start anout the delivery and then when the day did come there was then another lie about the pieces i ordered. Didnt recieve all of my order the 1st time n that was the 1st time i was told 2 of the parts were on order. You dnt have to ever worry about US bothering your establishment ever again.

Great experience! Ms. Sarah Smith was really helpful and patient with us. Ashley Furniture has a great selection of furniture. We were able to find exactly what we wanted. Keep up the good job! Excellent customer service 👍

I love the furniture, but trying to get someone on the phone is next to impossible. The have my delivery scheduled to go to the WRONG ADDRESS, when I advised customer service, they told me I needed to contact the store... well, after finally getting someone on the phone at the store, we thought we had it all fixed. It has now been 3 weeks since original delivery date, and they tell me it will be 2 more weeks. I specifically asked if the items were in stock, as I needed a new bed NOW. I have been sleeping on a camper bed. Was told today, that the mattress was not in stock. I spoke with several people at the store, the left hand doesn't know what the right is doing. I've paid over $6,000 for this bedroom suite. I've asked to speak to the store manager, he seems to NEVER be available. The furniture is a good quality, but the customer service is horrible. I really wish I had gone somewhere else.

AL WAS VERY INFORMATIVE AND HELPFUL HE WENT ABOVE AND BEYOND..... ....

Worst service I’ve ever had from any company!! Ordered furniture over a month ago that still hasn’t been delivered. Then they had the audacity to bring my bed today and wanted to sit it on the floor with no rails or anything!! Then i was promised a 10% discount by one manager and the other at the store said no!! SOOO….NOPE!! Just canceled my entire order!! I’m sure there are furniture stores in my area that don’t have the horrible horror stories attached to their name😡😡

My sales person was very knowledgeable and pleasant to talk to Jermaine Harris is his name help me with discount i am very satisfied him

I am glad I went to Ashley. I had wonderful time looking at everything in there, lol. I went to buy a bed and did just that… The young lady I worked with was very helpful in helping me go through the process in obtaining my bed. I would recommend them to anyone. They have the quality of furniture I love. I went back to Ashley to buy a sofa, I had so many choices to choose from but I finally found the perfect one. The young lady that helped me was very nice and helpful. She gave me space to make my choice. I walked out feeling satisfied with my purchase and cannot wait to get it…. 06/13/2023

Hassle free and very quick transaction!

Cathy and Brian were very helpful and kind

Beth was our sales associate. She was nice and showed me exactly what I was looking for and explained a deal they had going on that had me sold!

I had an excellent experience with this Ashley Homestore. Mrs. Eliza was wonderful! She addressed all of my concerns. I'm very satisfied!

(Translated by Google) Iliana Olvera Jermaine Harris (Original) Iliana olvera Jermaine Harris

Leroy was great!! He listened and didn't try to sell me on things I wasn't interested in. He was patient and was very engaged. Go check Leroy out, great customer service!!

Great first experience with buying furniture.

The salesman was cordial but not pushy. After I told him what I was looking for, he left me to browse on my own, returning at intervals to answer my questions. I made the purchase the next day.

Ordered a daybed from Ashley and the day before it was scheduled to be delivered, a customer service representative called to say that the storage part would not be delivered with the rest of the bed. The customer service representative did not have an estimated time on when the missing piece would arrive. It is a whole two weeks later and still no storage! I will never make another purchase from them.Also, bed had an horrible odor to it, contacted Ashley and they have been giving me the run around .

We went in to look at options. Ended up buying. Great promotion in place right now. Travis was easy and honest with every step. Found exactly what we wanted to downsize from our current living room setup. It sits well with the right balance of comfort and firmness.

Alan Humes was very helpful. I got a great bed and night stands with his help.

I had the best sales lady Mrs Erin Lockhart ,very patient and even had a table moved ,to place in front of a sofa so I could make sure it would match. I had a great experience!!!

Over priced, poor quality furniture. Nice people but if I were trying to sell a poor quality product I would have a smile on my face too.

Travis was wonderful and helping me get my Cadillac taste living room set

My sales agent gave excellent customer service and helped with all my needs.

The young woman that helped me was absolutely amazing! She was very professional, knew all the answers to any questions I had! She knew all the prices & difference in all the mattress I looked at! I would definitely shop Ashley Furniture again & ask for the same sales lady! Sincerely, Nancy

Great customer service with helping me find what I need. The delivery crew was very nice as well

Al was great!

What a joke. It’s been since March trying to get a new head board and they have been out to our house for the 10th time today and still can’t get it right. All of the delivery men have been real nice and apologetic but we know it’s not their fault. The sells lady will not answer her phone or return our calls. We will not buy from them ever again. They haven’t even offered a discount or anything for our troubles on not being able to use the expensive bedroom furniture we bought from them.

Made a purchase that was suppose to be delivered by the middle of June. Still no delivery and absolutely no help or even response from anyone at the store. Extremely disappointed. Had the exact opposite experience at Great American Home Store so we won't be making this mistake again

Very professional!! Wonderful experience !

PottersHouse Realty loves the "wonderful customer service" and how the sales persons expand on the craftsmanship it's items. The prices are very affordable. Ashley furniture has a wide variety of showroom items. They continue to have Great Sales maybe that's why they are #1 in America. Thanks for taking good care of us. I highly recommend this company because they care about "YOU."

Cathy helped us find just what we were looking for! Great customer service.

I was very happy with the service I received purchasing my new Sealy mattress and adjustable bed frame at Ashley. Iliana was very knowledgeable and helpful and I will definitely seek her out on my next furniture purchase!

Back in March I ordered a mattress, adjustable base, and a bed frame. I was told the bed frame was on back order until July or August but could get the mattress and adjustable base the following Tuesday. ALMOST A MONTH LATER they get delivered but the guys cut the power cord to the base. Contact Ashley and they said have to get ahold of Tempurpedic. Went to the store and was promised a new base. Week later got call from warehouse saying that isn’t going to happen I need to go through Tempurpedic. Contacted Tempurpedic and said they can’t do anything that Ashley had to replace it. Contacted Ashley again and told them Tempurpedic won’t replace it. The agent argued with me demanding I have to go through Tempurpedic. So I went back to the store and again promised me a new base. Two weeks after not hearing anything finally got a power cord to go with the base. Fast forward to now, get a notification that bed frame is ready for delivery. Schedule delivery and when they arrive, they are only there to pick up the useless loaner frame and no bed frame!! Contacted Ashley and they said waiting on the rails. They forgot to communicate that to me!! Now I’m ready to cancel the order for the bed frame. Read the other reviews. They’re not lying. Do not buy your furniture at Ashley!! Stay away!!!

Great place

Excellent experience. Showroom is very nice and Stan from the sales team did a really good job of answering questions and checking in without hovering or pressuring us in any way. I feel very confident our purchase was the right call thanks to his efforts at making sure we had all the information to make the best decision. I’ve been an Ashley customer for years and this experience was no different. Thank you!

I had a great time everything was very understanding

It was an excelente service fron Mr Alan

VERY disappointed! Went today to buy my furniture and was told Thur when I came back today I would get 30 percent off 12 month same as cash and get there and Al said it’s 20 percent unless we do 6 months which is not what we were promised. Then told we couldn’t get today because the warehouse doesn’t close until 4:30 but that they would Lock the gate at 4 so we wouldn’t make it. AND even though we were buying in Ms that since we picking up from Tn warehouse we would have to pay Tn taxes!!!! I live here and am buying from here just picking up from warehouse so why would I have to pay Tn taxes??????

Al did an amazing job of getting us exactly what we wanted!

The salesman, Stan Cleveland, was outstanding and informative.

My Wife Dolly and I visited this Ashley store after doing some online shopping; the goal was to walk in and hope to find what she would like to go in the kitchen. Al treated us, and I must say he was not overbearing and explained everything to the tee. He allowed us to walk and remained ear shy of questions. After the choice was made...He made the process easy and quick. We will be back for our next purchase, and we will be asking for Al. You would think he owns the place the way he conducted business. Highly recommended!!!!!

Alan House was very helpful and knowledgeable about products services and options We are returning to the store this Friday to finalize our choice in living room and bedroom pieces Thank you for allowing us to visit your beautiful showroom in Mississippi

Nice furniture and people. Didn't hover but we're never too far while browsing after the initial hello. Answered questions we had.

My service was excellent had no problem my salesperson was awesome 👏 & yes I would be back too do more business with Ashley ❤❤❤❤❤❤ my new set..

The Service was phenomenal but they did not have working AC in the store so it was a little uncomfortable other than that the service was great

Got a great deal on a couch. Everything beautifully laid out and the staff was very helpful!

If I could give a negative I sure would. I never got part of what I purchased and very disappointed with the management team and crew. I made my purchased on November 3 of 2021 and canceled it because after eight months I still had not received part of it. Yes I did change my order but at the same time I gave them plenty of time to fulfill it. Every time I spoke to the manager I got some kind of excuse or another. I got to the point I gave up and quit asking and because he refused to return my calls always promise to call me even give me a date or a or a time but never did.. It would be an injustice if I did not stop people to even open your doors in your store. I will never ever ever ever purchase anything from you, my children, my friends, or anybody in the freaking world. I hope this is the last time I write or waste a precious moment regarding Ashleys Furniture🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Ms. Cathy was amazing! Thanks for everything!

The Best Customer Service. Not only was our Representative attentive, but everyone else was just as well. Good energy!!!

My sales rep was awesome and worked hard to make sure he found what I was looking for.

Five stars for Anissa only. She has been helping with a corporate issue. It is not resolved yet but she is really very helpful!!!!!!!!

Ask for Stan cause he is the man. He was amazing. He made my experience fast and easy. I would recommend Ashley in Southaven MS!

Alan Humes was very helpful, a good guy. He helped us find what we wanted. Excited to get our new furniture delivered.

Had a great experience working with Beth today! I’ve got some beautiful furniture on its way to my new apartment!!!

Loved my experience!

Mikki was absolutely wonderful throughout the entire process from when we walked in the door until she gave us our mattress covers. She greeted us and then gave us space to make our selections. Once we were ready, she was right there. Mom wasn’t yet convinced of a coffee table; but after working with Mikki, she was able to find the perfect one. Mikki ensured we knew all the options we had and understood the various price points no matter what we choose. What was a trip for mom to purchase new furniture for her new place became a trip for mom and myself to purchase new furniture. She remained very patient with us throughout the entire process. We had delivery addresses different from billing addresses, updated phone numbers needed, and we utilized multiple payment options. Mikki made sure we were 100% satisfied with our purchases and handled our unique requests with ease. She did a great job, remained professional, and was always courteous. Thank you Mikki! Hopefully the Southaven location can retain her, I’ll be back to shop again.

Eliza was great and very knowledgeable. She made sure we understood the the process and well as the products.

The salesman was very helpful and attentive.

Stan was a great help. He took the time to make sure we got the setup for our sectional we wanted!

My sales person was horrible. She was willing to charge me an extra $1000 when she could have told me that the Ashley Store does price matching with the Ashley online. But for some reason she wasn’t willing to tell me that. After I decided to cancel the order, then she told me that they did price matching. If she had given me her card, I could tell her name. but I will say that she was the assistant manager at the Ashley store in whitehaven on airways. This lady lied to me about the price of the furniture the delivery fees, and stocked items. I will never shop at this place again. If you want a honest sales person, go to great American home store in Southhaven. And ask for James

The salesperson at the Southaven store, Kena B. was very nice and helpful! I would definitely ask for her again for future furniture purchases. I purchased a collapsible box spring for easy transport to a cabin I own.

My sister and I went in since we didn't get a response when calling (shortage of staff as with many businesses) at one store, and found something we liked even better than the pictures sent by a staff member. We were so 😊 excited, especially since it was near closing time and again...short-staffed. The salesman was patient and handled our purchase with ease, politeness, and with expertise. We were extremely satisfied. Thanks.

We had a really good experience with the Ashley Southaven store. We happened upon a weekend 30% sale. The salesman was very helpful and knowledgeable.

Worst place and too high and takes too long for an order go to royal furniture

To make a long story short. I spent a lot of money on a bed at the southaven location I didn't get. Our sales person I assume ordered a firm mattress when I said soft just like the one we tried. Now I am stuck with a bed for 30 days I can't use. Just the first night and my back is killing me it is to hard. You can't get anyone on the phone at the store at all. I have left messages after messages and customer support is useless also.

Edit: It’s been a couple of weeks and we still don’t have the correct table we ordered. The receptionist put me on hold to get a manager today and they left me on hold for 1 hour and 40 minutes, they only picked up the phone then because my husband drove over there. We paid for all of this furniture in February and it is now end of May and still no one can help us get it right. Be very careful if you buy from this store. The manager doesn’t return calls and threatened to call the police on us if we left the cocktail table there since it’s not the one we ordered. We will be following up with a letter from an attorney this week. We waited 6-7 weeks for our furniture to be delivered. 3 of the 5 items we ordered were not what we ordered. We tried to send them back that day and were told they couldn’t put them back on the truck and the store would contact us within 3 hours. We have called, messaged left messages with customer service and on voicemail and no one has returned our call. It’s been 6 days and still we haven’t hear from anyone but are told daily by customer service someone will call us back that day. This is the worst furniture buying experience we have ever had.

My wife and I purchased a Tempur Pedic mattress with the TEMPUR-Ergo 2.0 Split California King Adjustable Base in November of 2021 from the Ashley store in Southaven, MS. We also purchased a sectional couch at the same time. The sales person, Beth Hawkins, stated that we would NOT have to make ANY payments until we received all the merchandise for each order. The bed arrived in January and we started making payments in February as stated. The couch was scheduled to be delivered in February by was pushed out to April. We were fine with that until we received a bill March. I contacted the Ashley store in Southaven and they stated it was a billing error and they would correct it. Well, Ashely did not address the issue. In April I received another bill from the finance company with late fees. I gave the finance company a call and explained what Ashley had told me. The finance company stated they only bill based on the information Ashley reports to them. I made a trip to the Ashley store in Southaven where we made the purchase and asked to speak with a manager, which I got the run around. The manager that was suppose to assist me yelled at another assistant-manager, Cathy Bailey, to give me a hand. I presented all the paper work Ashely had provided me after the sale. The assistant manager looked over the paper work and asked if I had received a specific item on the couch billing. Which I say yes, because it was part of the bed order. She handed me the paper work and stated, “Well, that was why I was getting billed”. I explained that I was told I would NOT be billed until I received ALL the merchandise on the order. She admitted and stated the sales persons that sold us the merchandised lied to us and that there was NOTHING they could do. I guess I should have purchased a jar of Vaseline as well, because not only was I lied to I have now incurred late fees and they have dinged my credit, but at least the sales persons got their commission check.

Great customer service . 10/10 well recommended

Jordan ross was amazing, he helped us through everything, and was very patient with us as this was our first time financing anything. definitely ask for him if you go, he'll do his best to make sure you leave happy!

Love my couch

I always have a great experience at this Ashley’s in Southaven. Sales team is always helpful and makes the process smooth. Kaylin helped us with our new purchase today and I can’t say enough great things about her!

My salesperson Beth was very nice and knowledgeable.

Great customer service !

Al was awesome. He made my experience in picking out my furniture quick and easy! I loved everything he helped me pick out and the whole process was was seamless. I will definitely be using Ashley Homestore again and using Al as my guy. Thanks Al and Ashley Homestore your awesome!

Last Monday I visited the 3 places closest to me for a mattress. At Great American Store the salesman was more interested in bs ing than a sale, at Royal there were no salespeople visible to any of the customers I saw but st Ashley I had the attention of a salesman, the assistant manager and such attention to my wants. Yesterday I returned to a lovely lady named Mickie and spent more than I had planned. I will return there again and my thanks for the courteous and professional treatment.

Great Customer Service.

Customer service was phenomenal! Very nice and extremely helpful staff. It took no time for me to find what I needed. (Quick and easy)

Great service and answered all my questions with helpful answers

Price was to expensive for the item I purchased. I wasn't greeted when I came into the store, two men just looked at me. I made it to the back of the store and on my way back to the front of the store when Bobo asked have someone helped me yet and I said no. She helped me find what I like. Very customer friendly .

My salesperson was Kaylin and she was so nice and professional. She gave me space to look without pressure and provided excellent customer service. My transaction Was smooth and she made sure I got exactly what I wanted and was happy with everything. My furniture was delivered promptly and in great shape. Would 100% recommend her and this location

I went in for a bed and mattress for my guest room, $1500 later I leave with 75% of a bed that I really really didn’t want but it was the only one they had in store, otherwise we’d have to wait 8-10 weeks. Got the bed home, it’s a king bed but I was given (3)full size slacks, no strews, and 3 other pieces missing. Now I still have to wait to assemble the bed…. At this point, I’m returning the pieces I did receive for a refund. My only day off this week was a complete waste of time in that store Experience was great in the beginning, ended Horribly

They matched an online price for me and my transaction was quick and easy

Nice n has great deals an prices

Love my furniture

The sales team was very respectful and did not follow us around. We were able to look for what we wanted without any pushy sales people bombarding us, and once we found what we wanted, we were able to get immediate attention, and they were top notch. I would recommend the location on Airways in Southaven, MS to anyone looking for any new furniture.

I will never purchase from this location again! On Feb 2,2022 I called to make a complaint they said someone would call me back in 3-5 days here it is Feb 14, and I have yet to speak to anyone they are very dishonest ppl in the store and don’t keep their word. The manager obviously is not managing well. I have a $3500 dollar order that I’m very seriously considering canceling because the lies and bad customer service.

Not as large of a selection as I was hoping but ultimately I made a purchase that I’m happy with. I was shopping for a new mattress. Staff was easy to work with and made the entire process as easy as possible.

The sales representative was very professional and and attentive to our need during our buying experience.

Mr. Travis was a great salesman..South Haven location. We wish we could have gotten more for the bang but over all we are satisfied. He was very patient with us, but an outstanding salesman!

Excellent!! Friendly!! & more importantly, knowledgeable staff, no pressure to buy, excellent selection of furniture to choose from!!!

I had a great experience shopping for my furniture at Ashley Homestore in Southaven, MS. Beth Hawkins helped me through the entire process, and I never felt overwhelmed. She showed compassion towards me when I needed time to think or make phone calls. She also was very knowledgeable about promotions and products. It was evident that she cared about my well-being when choosing the right mattress, and that was very reassuring. When something was out of my budget, she did a great job showing alternatives and that was appreciated. I would highly recommend this store. Not only Beth, but every person that worked there, was kind and very helpful.

Cathy, Salesperson very considerate and not pressing on customer like most thanks will shop store again when need merchandise . Thanks again Cathy and Ashley's

Great service by my salesperson Cathy Bailey, she took the time for me to look, she helped me pick out my mattress and sectional. She was very knowledgeable about all products she showed me.

Kaylin was amazing !!!! I get to furnish my entire house because of her. Highly recommended. Don't forget to ask for KAYLIN !!!

Jorden Ross was amazing with patience and understanding.

Run away!!!!A table was delivered and they had the wrong hardware so the guy said he would come back with the right stuff. That was almost a week ago. I’ve called Ashley furniture twice and even went to the store once and I can’t get anyone to help me!!!!

We found the very chairs we were looking for and they were in the local warehouse for us to pick up. They were reasonably priced. . The assistant manager even gave us a great discount. Friendly assistants, clean store, beautifully decorated. Linda and David Jamison

Great team everyone was welcoming and smiling. Ms. Eliza was wonderful. I only went to look but with her help I made a purchase will definitely be coming back.

Good furniture a little too pricey

Kayla is so sweet. She took the time out to explain everything to me thank you soo much for your kindness.

Fast approval! great price on 2 beautiful leather sofas! And a coffee table. Thanks Ashley furniture and my sweet salesperson Ms Bobo!!

I’m happy they have good service

Travis was awesome made my experience super easy and stress free went above and beyond to help me make a decision and explained everything very well when it came to delivery and what I’ll be paying for.

I just bought the matching furniture to my bed at Ashley’s in Southaven and the lady that help me was amazing! Mrs. Aryel was the sweetest and found exactly what I was looking for!

Visited Ashley Furniture and was immediately impressed with the cleanliness, and how spacious the store was. All f the staff that came near us was curteous and friendly. Our salesman was patient, knowledgeable and attentive.

What a great store. Everytime you walk in always some with a smile ready to help you every way possible. And they care about what your looking for and will make sure that you are happy and satisfied with the selection. What a great store and friendly place to be

Ashley Furniture is the number one store to purchase furniture for your home. They have ease financing and also have an awesome sales team.

Purchased multiple furniture and so far so good lady explained all the warranty on everything and just waiting on it to arrive.

I walked in just kinda inquiring about a bedroom set i saw online and to see it in person . The first salesperson i passed asked what i was needing today and i talked to her about the availability of of the set and we checked it thankfully most of it was available within the month/month and a half of order date. Beth was so helpful, i cannot sing her praises enough. She explained all the financing options and how the process worked (buying furniture is a new venture for me). Now i am sitting pretty waiting on the shipping and delivery notifications. And since i didnt know this i feel like i should put it here, the 5 year warranty, if you never cash in on it, you get back in store credit.

Jordan was really helpful. It was a smooth transaction.

Everyone was very helpful and made the experience a breeze. Each employee made us feel like family and help us to pick out the perfect furniture for our home.

Very happy with our purchase at Ashley! We have never been disappointed with any Ashley furniture. Bought new living room furniture today & very pleased with the customer service & offers available to us today.

Great place to shop furniture.

Great customer service. Helped me and my wife find everything we were looking for.

Great customer service no hassle experience Thanks for that!!

Excellent customer service, thorough explanation of benefits and differences between products, and wonderful experience working with the sales staff and manager.

Purchased furniture with a warranty. After MONTHS of trying to get this store to honor the warranty (multiple phone calls, multiple e-mails), I've been passed from one number to another, with no one accepting accountability. I've been promised that someone will contact me to schedule an appointment to view the furniture. No one has called. I was told that if I will submit pictures of my furniture to their e-mail address, someone will contact me. I have done this twice, no call. I've spent hours on hold trying to get help, even phoned the store. I received a, "Sorry, we can't help you. The warranty is through a third-party source and THEY have to schedule an appointment with you." I will never purchase another item from this store. Garbage.

Stan was so nice even when I couldn't make up my mind.

Amazing experience! Mrs Bobo was very pleasent. She didn't pressure me into making a decision and was extremely professional.

Great Black Friday deals. I purchased a Tuffet Bed that was basically half off.

Awesome service!

Love me custom service representative (KAYLIN) she has a great attitude she help me with no problems she sovle everything I was looking for she was awesome 🤗🙂

My experience shopping with Eliza at Ashley’s was amazing. Great customer service and I love my new couch!!

Stan was great and had quick answers to all my questions. Good selection of products. I was in and out.

I had a great experience today at Ashley Funiture...Kaylin did all the work, I just sat down and she went to work completing my order...kaylin is a multiplier, moreover Kaylin has a great personality with customer services in plain view...

I purchased furniture in August and was okay with the delay in delivery due to the pandemic but after having to return to the store because my incompetent sales associate didn’t completely my paperwork and receiving a text message in September that our furniture was ready for delivery and then calling the 800 number to find out that only 2/3 pieces were in stock and we would have to wait until the middle of October for the third piece, it was a little disappointing. I did not receive a phone call or text message in October so I called the 800 number again to find out that our third piece would not be in stock until November 7. I asked for partial delivery of the two pieces and was told the 800 number could not accommodate me with my request. I waited until after Nov 7 and called my local store and was told a partial delivery could be set up after November 11. I had to call the store again and was told my furniture was on layaway status due to the selling rep, CarolAnne not completing my paperwork so I had to look on my credit report to see who financed my account because it was never purchased on layaway. I was then told my paperwork would be updated and delivery scheduled. I called the next day after not receiving a return call and was told that my order was canceled. When I spoke with the manager she advised me there was nothing they could do except pick out new furniture and work with another sales associate. The answer was no! After years of being a customer to Ashley, they have lost my business and every referral I would send their way. Ridiculous!

My experience at Ashley home store was easy and pleasant. The associate was very helpful and kind. I

They were honest and helpful. The world is messed up because of Covid and the current US and California politics, which are ruining the country! So much of the product Ashley and other furniture companies sell is from overseas and fulfillment is sporadic depending on who can get into port, and if there is a trucker willing to deal with the cost and regulations to drive it out of California. So Ashley like all businesses selling furniture cannot guarantee a delivery date, which super sucks for everyone. At least they were honest and did not try to make a promise they cannot keep. Hopefully I will get my couch, which I love by Christmas but it could just as likely be March. The Salesperson, John, at the Southaven, MS store was pleasant and knowledgeable. He answered all my questions. So despite not getting a confident delivery date, I still recommend Ashley furniture.

I will never buy anything from them again! Several different delivery dates given and received furniture and it was only half the order! Delivery guys needs manners! Sales person woupd never return phone calls about order only text! My business will be going to Great American Home store from now on! They actually deliver what you order!

My wife and I had the best experience with Ashley Homestore! Come by and see there super professional and kind staff!

Great customer service

Great place with a friendly staff that were extremely helpful and knowledgeable. Highly recommend

Everything was excellent!!!

Very helpful

Had a wonderful experience, they did not hover us but stayed by just close enough that they were there for questions and to help us when needed. Also helped us decide and make choices based off our colors in our house.

Stan Cleveland was my sales person us was very patient and professional insisting me. He even remembered me from my last purchase with him.

Just ordered our Langford bed frame and so far the process has been quick and easy! Looking forward to getting it in.

Beth is a sweetheart!!! She is really nice. If you need someone that is nice, and someone that will help you choose, pick her!!! She is a jewel

I ordered a King size bed from the Southaven store on 09.09.21 with a delivery timeframe up to 14 wks. I called on 10.11.22 to see if the time frame had changed. Well everything was expected to be in withing 2 wks except the headboard and rails which were showing March 2022. I went into the store to see what was going on and I was connected with Mrs. Lisa. She asked me to give her a moment which I didn't mind. Within a couple mins she was on the phone trying to see what was going on with my order. Thankfully everything will be delivered before the end of the month. Mrs. Lisa was very kind and respectful and I am thankful for her assistance.

Had a easy time configuring the new layout of my new sectional with the sales person Mrs.Cathy.Ashley has A rather large variety of leather sectionals.it was a wonderful experience shopping with Ashley.I look forward to my delivery.

This Jordan was very helpful courteous and nice would definitely shop there again and recommend it to anybody.

Beth is the best, great customer service. Walk around the whole store with me, and showed me pieces that I wouldn't have looked at. Thanks Beth for being you.

Went in today looking for overall furniture for home, was greeted by friendly staff that helped from start to finish. What I loved the most was that I was given honest opinions and not just something to make a sale. Walked out very pleased with my purchase and will return to shop again

Great customer service!

Great service! First time approval and amazing results. I can’t wait to partner with this company again. My first adult purchase was phenomenal thanks for helping !

Ariel was good, patient and did not rush us in our decision making, & the store manager came out to ensure that we was aware of the special and gave us all the details. Gods experience in the store & we look forward to shopping there again.

The sales staff was outstanding today. After we finalized our purchase, we made a change and it was absolutely no problem for them. Over the years, we have filled our home with great furniture from the same Ashley location and never had any issues from purchase to delivery. Thank you Ashley family.

The sales lady was very knowledgeable and patient with us. She did not follow us around giving that uncomfortable feeling of pressure. We will definitely be back to buy more furniture.

Very friendly staff!

Went into the store today to see in person a bed I'd placed in a shopping cart online, well they didn't have it on the floor anymore but my sales person, Kaylin guaranteed I would be happy with my choice of bed. While in their I mentioned of going to another nearby furniture store to purchase a sectional, showed it to her and it was an Ashley product too. Not only did I get my bed, I got my sectional and the matching ottoman! One stop shopping! I am a happy camper! I really enjoyed my shopping experience on today!

Our salesperson Mr. Rob displayed good old customer service that you dont get anymore. He was patient, knowledgeable and went above and beyond to finalize our sale. We will shop at Ashley's again!

Mikki H at the Southaven location is absolutely wonderful. She is very helpful every time we come in. Ashley’s Furniture is our favorite, love the quality and look of their products.

Good people, will be back.

Don’t purchase furniture here! You will regret it! Purchased furniture for den, dining room and living room in February. Waited 4 months for furniture to be delivered. At delivery one loveseat was broken and had to be reordered. After delivery men left I was looking at the kitchen bar. Opened the drawer and the wood was split on the drawer. . A few weeks later the broken loveseat finally got delivered only to find out it didn’t sit straight. It was whop side. One week later one of the other loveseats right side recliner broke. I had the wait three weeks for a technician to come out to tell me that the two loveseat and kitchen bar needed to be replaced. They didn’t just reorder a replacement for me. I had to keep calling and finally got a helpful lady who reordered my broken furniture for me. She didn’t understand what the problem was since this was new furniture that were already broken and neither did I. I’ve been waiting for the replacement furniture since June! You heard me correctly since June! They set up a delivery date today September 9, 2021 between 4:30-7:30pm, they were a no show! Yep! Still waiting! I would not recommend buying furniture here! Customer service is awful! I so wish I would have purchased my furniture somewhere else!!!!

Good so far. Carolyn was so sweet

Mickey was wonderful and patient with me. I found the exact furniture online and at Royal Furniture for $1,000.00 less. I am very disappointed with Ashley Furniture.

I recently had the pleasure of purchasing furniture from Ashley. The salesman and staff made my transaction smooth and easy. Thank you!

If you purchase from them be prepared to wait 2-3 months for delivery but they tell you 2-3 weeks oh and if you want a refund that takes 30 days??? Horrible never again!

Lisa was amazing helping with my delivery dispute! She helped me get it handled as best as she could, and made all the calls to get it resolved.

I purchased furniture from Ashley 7/5/21with Kevin. The store experience at that time was wonderful. But after getting run around since then about my order and trying to cancel, I regret ever going there. If I could rate them a zero I would because they have very poor customer service and no ones takes responsibility and follow up with customers. It’s 9/9 and I’ve yet to receive a call, email or follow up on my refund for the items I cancelled 8/27. I’ve called them several times and each time they tell me it’s done but then the next person see it has gone to wrong department and “now” it’s corrected. Even going to store was zero help. NEVER AGAIN!

Our purchase for our new home was a really great experience. Travis was awesome and very knowledgeable about Ashley’s merchandise. Thank you so much Travis. We will be back!!!

I HAD A GREAT EXPERIENCE EVERYONE WAS REALLY NICE AND .FRIENDLY. I GOT A SECTIONAL. AND MATCHING CHAIR WONDERFUL DAY.

I had a great experience with Aryel and Kaylin at the Southaven location! They were helpful, gave me the space and time to find the perfect pieces for me, and were so patient and helpful in assisting me make my very first adult furniture purchase. I ended up walking away with a sofa and dining table set with bar stools for a super affordable price! Thanks for making the experience easy!

Beth was very helpful and patient with my wife and I. Love the store and the styles of furniture. Lots to chose from. Great place!

Ashley furniture is expensive. You can go to many other furniture stores and get Ashley furniture for a fraction of the cost in their stores

Great furniture and even better employees. Thank you Kaylin!!!

"Sales person Ms. Eliza Jones was both professional and friendly, as she assisted me and my wife with our new furniture selection!" Thanks for all your help, looking forward to working with you with next purchase.

Kaylin was wonderful! She was very patient and explained everything very well. Can't wait for the new bed to arrive; it is exactly what I've been wanting!

Everything is sooo pretty, the costumer service is very nice, accurate and helpful. Totally in love with this place. My new favorite place to get furniture. 🥰

Our sales representative was very helpful as we searched for new recliners today! They had a good selection to choose from

Jordan was a great salesman! Very professional and knowledgeable. He made sure our needs were met. I see nothing but success in his future!

We went in looking for something very specific. Our sales rep Travis was very knowledgeable and personable. He helped up find exactly what we were looking for and more to best suit our needs. He made sure we were informed on all our options, provided us with great discounted rates and made the purchase smooth and effortless. We were in and out in 30 minutes and are looking forward to our new dining set and sofa. Would definitely recommend Travis in our local Southaven MS store to all our family and friends!

The staff were very helpful and friendly. They made finding and ordering thr right pieces of furniture easy and straightforward. I will definitely be visiting them again!

The sales team at Ashley are AWESOME!! I felt like they listened to me & worked with me to get what I was looking for. I would definitely recommend Ashley! I left happy!

Great deal this weekend and Travis was such a great help. Got the furniture items we wanted.

I had an awesome experience at Ashley Furniture Southaven, my sales representative Al was great. He was polite, helpful and informative. He made sure I was satisfied with all aspects of my purchase!

They delivered the wrong piece of furniture twice and then I discovered that they was independently owned and operated I feel that if this was the original Ashley store this problem would have been handled differently but other than that small issue everything else was fine still waiting on the 3rd delivery see if they get it right this time

Everyone was so helpful and friendly.

The store has a wide variety of items and the customer service was excellent.

Highly recommend John... awesome guy (helped me with my bed purchase)

Aryel was very attentive, accommodating and an all around great employee. She explained the process thoroughly and was friendly. Definitely recommend to all looking for great customer service and excellent home furnishings.

This my third time buying from Ashley homestore and it was very easy and relaxing visit thanks to Mrs. Mikki made everything easy!

Great mattress experience!

Mrs. Kena Bobo, serviced me she was professional but very friendly, a true salesperson, she knows how to take her customer, through all the effectiveness channels, making you feel as if you are the only individual in you store. I enjoy the fact she is a very patient young lady with GREAT customer service skills. If I find anyone needing furniture, I will recommend her and your store.

Hands down the worst buying experience ever. Placed my order and paid in full in March for a complete bedroom suite, and was told it would take eight to ten weeks for it to arrive. On July the 9th I went back to the showroom to get an update about my furniture and was told it would be sometime in August. I asked for them to refund my money so that I could purchase one from a different company. I was told it would take 3 to 5 business days for the money to hit my bank. Well today was the 5th business day and guess what no refund. Now we are being told it will be another 14 business days before we get our refund. This bedroom suite would have been our second large purchase from Ashley and I promise it will be the last. Buyer beware.

All workers. Are real nice to me

I am disappointed with the mattress I received. I did not get what I paid for.

My parents and I had a great experience working with Stan! He was friendly and down to earth. He also was very knowledgeable and showed lots of personal interest. There is a wide range of furniture choices at Ashley so we really appreciated Stan making practical suggestions on how to make a good purchase. We were very satisfied with his customer service and my parents are looking forward to enjoying their sofa, loveseat and chair. Thanks for staying past working hours with us Stan!

Horrible. We were getting a desk for 549 because we had in store credit. When the saleman came back to give us the paperwork. He told us we had to pay the difference of 802. That was supposedly taxes and delivery. I just find that hard to believe. I am very disappointed with Ashley Furniture.

Staff was helpful and courtesy. Very nice people there.

Jordan Ross was outstanding at your Southaven location. He was kind and patient and very pleasant to work with in selecting new furniture

I purchased several pieces from Ashley and it has been nothing but trouble and a headache since. Not only were we given wrong information, but they also opened a credit card in my name that I did not approve of or sign for. The furniture we bought went through Tower Loan company so this card should have never been opened. Not only that, but some of the pieces we received were damaged and not in the condition we expected. I went to the store for help and was told that they couldn't do anything and that they DON'T EVEN RECEIVE CALLS. What is the point in calling for help if the actual store doesn't answer the phone nor do they receive any messages that you leave. This company is AWFUL. I will never shop here again and will tell everyone to save themselves the hassle and go somewhere else.

Great place to shop. See Kassi Wallace for a nice and knowledgeable sales person.