Ashley Store Tupelo, MS

We were looking for a tv stand and when we went in the store Rodney came up to us to help and he let us look around but then we decided on the first one we saw .Rodney was very helpful and nice we appreciated that !

I had a smooth & easy experience! I was in & out! I received great customer service today!

I would not buy from here. First of all they delivered one half of my couch and I had to wait a bit (which is fine) but a month later it was supposed to be delivered and they goofed that. So I had to wait like almost two months for the second half of my couch. I wrote a review and received a voicemail(which I still have), saying I would get a refund of $309.99 for the trouble with my delivery. They then gave me $160 dollars back instead. (Like okay?). Not to mention when I went in for this issue they were not very nice about it. So yeah they have overpriced furniture and bad customer service. Angela left me the voicemail by the way.

Ashley Furniture was really easy to work with. Guys that delivered was ahead of schedule and did a fabulous job

Friendly service love my furniture

Everyone was very nice and helpful

An awesome experience every time I visit the Ashley Furniture store!

Had exactly what we were looking for and able to take home today. Customer service was excellent

Jenny was fantastic and recommend the perfect recliner! The gentleman selling the mattresses was very knowledgeable and made a perfect recommendation. I'll be back soon!

Great service was able to get what we needed and get out

Our customer service was awesome and prices were fair, plus we were help to insure only what we wanted

The salesmen wasnt very knowledgeable of order online purchase and he was very inpatient with us, however another sale person came and finish the order. We have been shopping eith Ashley furniture for over 20 years and never had an experience like this.

Rodney was great! He got us exactly what we wanted in our price range, and did not try to push us into something we didn’t want.

Bought living room furniture for our remodeling project. Ashley had a great selection. We were very satisfied with the service we received from our salesperson Alicia.

Great customer service

Renovating a house I went to Ashley to browse for a few items to complete some rooms. Rodney was a representative there that assisted me and I couldn't be more appreciative and impressed. His professionalism and knowledge about store items were above and beyond reproach. No pressure, making suggestions to fit your needs, very likable, keeping a distance when we, the customers, were in conversation are just a few things to that are descriptive of him It was obvious that Rodney was a respectful an experienced salesman. I purchased a accent chair and rug to complete a room and did not purchase everything else that I need because renovation is not complete but I will certainly be back to fulfill that project. Thank you Jeff

I found not only what I was looking for but a step above !! Learning that sofa beds have memory foam mattresses 🥰🥰🥰 is great news for our company from out of town !! Service was great and personable !! ⭐️⭐️⭐️⭐️⭐️ Lisa was our salesperson ! I plan to return to match up for chairs next !!

Alicia Andrews was fantastic

Will never buy nor visit any Ashley Homestore again

Mrs Lisa did a great job with our purchase!!

I was pleased with the advice I received on the selection that best fit my needs.

Found everything I needed, and on sale! And, the sales rep was outstanding!

Wonderful really patient service great service staff very nice

Fast service great products and great customer service

A+ help! Went to look at recliner. Salesman was nice and not pushy which I loved! He strived to get me 0% Interest for 60 months and he did! Went very smooth! Thanks!!!

Staff was friendly, knowledgeable, speedy,and the pri e was right. The staff said our new sectional is in stock, and it is set to be assembled and delivered in less than a week from purchase. Happy wife, happy life.

Kilynn was wonderful to work with and for. Very pleased with her and our purchase!

Excellent

The delivery guys were super nice and very professional and nice. Love my couch thank you ashley

Really enjoyed getting to test different mattress options. Bobby really helped me pick the right one for me. He sat and listened to my concerns on different ones and offered different options for me. Getting the mattress test was a good way to see what fit me due to having had back surgery and needing a certain type of bedding. Go see Bobby and let him give you the tour and test. You won't be sorry.

Great friends to have and they will also help you find furniture for your homes. The new showroom looks great, if you haven’t checked them out definitely give them a go they are under new management so even if you’ve been before check em out again!

Salesman was helpful and patient

Great customer service, great prices and great smiles. Nothing like walking in a place of business and they show you they want your business!

Brandon helped us choose our new living room furniture. After we made our choice, he made it quick and easy for us to purchase it. He was polite, knowledgeable, and very friendly.

Bob was great.

Very great deal

Customer service was Excellent, however the price just to bring merchandise into the house and set it up is RIDICULOUS, missed a $2000+ sale for $500 setup fee.

Nice looking furniture at a great price!

I had one of the greatest experiences today at Ashley Furniture. The associate nearly read my mind😊 I told her what I was looking for and she pointed out the perfect item.🤩

The gentleman that helped me was very respectful and kind.

Brandon Collums was the absolute best and helped us through our furniture buying experience. 10/10 would recommend Tupelo Ashley store!

Rodney Long was great to work with. Our experience couldn’t have been more pleasant.

Mr. Sunday was a great help with the purchase of our 2 new bedroom sets. We were greeted within 5 seconds of walking in the door by him and was given time to look and not be rushed by ourselves until we were ready for him. Very pleased with his knowledge and patience with the sale.

Great service

I had a wonderful experience. Kenisha burden was very knowledgeable of the furniture I was looking for. I really appreciate her for helping me to find exactly what I needed.

We had a great experience and the lady that helped us was awesome! I’ve never had a bad experience in Ashley. Linda Moore

Great salesman, very friendly and knowledgeable!

Mr. Bobby Hausley was our sales person and we were completely satisfied with his professional and curtious approach. We will definitely be coming back to Ashley’s if we need anything in the future.

We made a purchase for two clearance sets. One dining set and one sofa set. The total price at checkout and the pricing on the signs didn't match up after we got to looking at the paperwork. The manager was trying to explain the pricing and we were interrupted by Lisa Roberts. I let the first time slide but then she did it again and I asked Lisa to let the manager finish talking with me. Lisa stared at me as i looked at her name tag and she said "oh you need my name". I said i see you name and I also need corporates number to complain. I was given a number that is only for "orders". Lisa asked me my name and when I told her my name she said "oh I've heard all about you". She said I was rude and making a scene. I was only making a scene after she made that comment. I was polite to everyone until then. I've been in management for over 20 years and I've never allowed or seen an employee speak to a customer the way she spoke to me and my wife. My wife went in to see what Lisa was referring too when she said she's heard all about me. Lisa made up lies about me making a scene in Reeds and other businesses. Employees and customers heard Lisa make these comments. I try very hard to keep a great reputation and treat everyone with respect. Lisa is a prime example of poor customer service and is exactly why big box stores are closing and online ordering is taking over. We canceled our order and I will never step foot in that building again. Brad Hughes

Staff was pleasant and very knowledgeable…

Q Coleman was outstanding! Very helpful and informative!

People were so nice and helped me in every way.

Very helpful and friendly. Will definitely drive the distance to shop at the Tupelo store. They were amazing!!!

The service was great

Brandon was fantastic! He took care of us in a timely manner and our sofa will be delivered on Thursday!

They have a wide variety of products and brands. They offer different payment options and a very friendly staff.

We enjoyed our shopping experience very much.

Horrible experience! I was clear on where it needed to be delivered. Drivers didn’t care and dropped it off at a random location. I was on the phone with them to meet them. They just dropped it and left.

We had a great experience at this store!! We got exactly what we wanted and was treated great!! 5 stars in my book and Kalynn Gardner was the best at helping me with any questions

Nice group of folks.

The staff was super friendly and very knowledgeable about products. My Ashley Homestore associate Kilynn, was super nice, and very patient. Thank you Kilynn!! 10/10 I recommend shopping Ashley products & Ask for Kilynn at Ashley Homestore.

I had a great experience shopping for a bedroom suite. I found just what I wanted and I had excellent service. No one followed me around and smothered me as I shopped but was readily available when I had questions and as I made my purchase.

I cant remember the young lady that helped me, but she was great!!

The sales associate was great!!! He gave the best customer service & was very knowledgeable & courteous. I was really just browsing & he sold me a sofa with a great deal.

Everything was great. I went in to look and ended up purchasing, however because I decided to get everything I wanted and had to finance it they would not give me the sale price. It shouldn't matter if its being financed. A sake is a sale. I went in to get a hutch for $800 and ended up with $11,000.00 purchase.

Caring and very friendly. Worked magic to help and please me.

Our sales person was very helpful and kind

Had an exceptional experience with Brandon. My better half and I were looking for a new couch and living room set, his care and professionalism helped guide us to the right couch and accessories for our home. We had a lovely time with him and can highly recommend him and the Tupelo Ashley location for any home decor needs.

The sales person was very nice, well informed about what I was looking for. He help me select the right size for my love seat. I am very satisfied.

Ashley in Tupelo pretty much have slimy car salesman working for them. They pulled a "bait and switch" on my mother-in-law. Unfortunately, she passed away very shortly after and we only found out they did so when we started closing all of her accounts. They took advantage of a dying woman by up-selling her. She went in the store thinking she was going to buy a couch for $1,000. She left spending $5,000 on a couch and recliner all because it was the color gray that she wanted. If you have eldery parents, DO NOT let them go in the store by themselves! They WILL be taken advantage of in our experience. I'm not sure how anyone associated with Ashley furniture can sleep at night. We now have a week old couch and recliner that will be a painful memory of how they took advantage of our family.

Our sales woman was very nice and extremely helpful! We are very satisfied!

I usually walk out of your store because no one ever offered to help in the past. Mr I.E. Sunday approached us quickly. He was extremely helpful. He was knowledgeable and friendly. I purchased two couches that i felt really good about because of him. Great experience today.

This was my first experience with Ashley Furniture and I must say I was very impressed with the management, the prices and my Sales Associate Kylinn was very very helpful….. 😊

Kylinn was great! Very professional and really helped us get what we wanted

I.E. worked with us by measuring the sectional to make sure it would fit in the area we would put it. He was very friendly, and willing to make our experience was great. The process of buying the sectional took maybe 30 minutes.

12/10 Experience. Immediately got me the information I needed. Kind and generous as soon as we walked through the door. Got me set up on a good deal. I will definitely be back. Thank you to the two people who helped us today. God Bless🖤

It was a great experience, my sales rep was so helpful And nice. Iberedem was wonderful to work with

The sales lady was very helpful and gave me a lot of help. Give that girl a raise!!!!

My family and I were greeted graciously by Sunday. He took me straight to what I wanted and even coordinated colors for me. The process was quick and easy.

Alicia (not positive of her name) was very professional but very cordial. The whole staff at Tupelo location was very friendly and helpful

Great customer service at this location even down to delivery.. Rodney made sure I left with everything I wanted ..

I told our salesman what I was looking for as well as our needs. He carried us directly to our new living room suit.There was no pressure to purchase.

Shoutout to the Tupelo team!

Really awsome place to get your furniture

It was a good experience but everything was not disclosed to us.the shipping charges for instance.

Sunday and Taylor are the nicest salespeople/ manager I have worked with. They worked with us to help us get the furniture we wanted.

Ashley home store was very nice met what I wanted

Excellent and knowledgeable service. Found out what we needed and asked for. A very nice and knowledgeable salesperson.

Everything looks great. The sales person was awesome. His name is Sunday. No complaints here.

It was a great experience. Kaniesha was extremely helpful and accommodating

Very well taken care of by a fellow named Sunday. May not have spelled that right. Never pushy. Helped everywhere he could. And often got second opinions about the decor. I’ll go back.

Bobby was our salesman. He showed excellent customer service. We will be back.

Giving five stars for I. E. Sunday the associate that assisted us. He was kind, knowledgeable, and very professional. Everything else was pretty par for the course- but Mr. Sunday deserves a raise.

Ladies were very nice and helpful!

So helpful to help us find what we needed at the right price!!!

Excellent service

Very helpful and thorough on the products

I would have given 5 stars but…..our salesman Bobby was wonderful. He did offer a price point that was in error but we’re all human and we agreed to the corrected price and moved on. However, the guy who was seemingly in charge was extremely rude and condescending to Bobby over the error and his explanation for “making it right”. How unprofessional!! If you have issue with an employee you hash it out behind closed doors NOT in front of customers!!

I just moved into for a job at NMMC. I went there they were very helpful. My car was too small to carry an item, and the representative even helped with transport. And they also have good financing with no interest. 10/10.

I’m no good with names but the sweet lady that helped me find the perfect sleeper sofa unknowingly saved my sanity. Thank you!!!

Bobby was so kind,he helped everyone in a timely fashion. Also,real pretty lady at the front helped me as well.😊

The salesman Rodney is absolutely the nicest person I’ve encountered since going to this franchise. He was very professional in every aspect. My experience was delightful.

I had a very pleasant experience buying a piece of furniture at Ashley Home Store. Luke was very helpful and friendly as was the store manager.

Sales person was very helpful and professional at her job she made us feel welcome and made sure we were treated with respect and didn’t make us feel like we were over charged

Enjoyed our time at Ashley!

Alicia andrews was the best at helping us find what we liked and never rushed us at all because we were back and forth for a while

Rodney was the best sales associate. He gave us information when needed and didn’t hover and he wasn’t pushy. He was very professional and gave us an excellent buying experience!

I always love coming into the Ashley store because it’s lovely, always clean and everything laid out and displayed in a very nice way. Yesterday I was greeted by a lovely young man, Sunday, who immediately asked how I was doing and offered to help me look for a table and chairs with bench. He showed me the exact table I wanted, it was perfect. He also showed me a Lift recliner that I needed for my husband, a victim of a stroke. Sunday was so positive, kind, and knowledgeable. There was no question that he could’nt answer. He understood exactly what I needed and took the time to actually listen to me when I spoke. I would highly recommend Sunday as a guide to anyone looking for furniture. He is a compliment to the Ashley Furniture Store. I’ll look for him every time that I come into the store in the future.

Great the people was friendly and kind!

The customer service was second to none. He was knowledgeable, helpful and patient as we made our decision. We will definitely be back!!

I received invaluable assistance from three (3) Ashley representatives, Vida in Tupelo and Barbara and CK in Oxford. Due to my location and a short suspense, I opted to purchase an item in Oxford. There, Barbara and CK went above and beyond what I would have expected to ensure I chose the appropriate item for my needs and to receive it in a timely manner. I would recommend them.

Rick did an awesome job helping us find the perfect furniture for our living room! Would highly recommend him and the Ashley Furniture Homestore team!

Great customer service. Sales associate answered all of my questions in a pleasing way.

Very nice salesman and overall smooth buying process.

Everything was great.

My recliner arrived completely damaged. Very disappointed.

They were very polite and helped with everything we needed!! Rick & Sunday did an awesome job!!

It was a smooth buying experience the salesman wasn’t pushy and brought us right to what we wanted and didnt try to upsell it was all in all a good purchase

Staff greeted me in a friendly and professional manner. They worked as a team to ensure that I was informed. They were extremely helpful and allowed plenty of time for browsing. Great sales! I took advantage of white-glove service and TX delivery. Thanks Luke and Kenetra and all the staff for the great family atmosphere experience. Only thing that would have aided the experience would have been a small bottle of water for the hot day.

Salesman was fast very nice and got us exactly what we wanted! Ten stars!

Chandler Moody is a super salesman if he tells you a rooster dips snuff look under its wings and you will find a snuff box

Rodney was great help while picking our new living room furniture. He gave us plenty of details and sales info to help us make the best decision to suit us and I would recommend the Tupelo store and Rodney to anyone that needed new furniture.

We went in to look at mattresses. We were greeted by Rodney. He took us to the mattresses, demonstrated them, discussed features and answered all of our questions. He was knowledgeable about all of the products. We ended up making a purchase. We left feeling really great about our experience and our selection. We will definitely seek him out with our future needs.

Their manager SUNDAY needs to own Ashley at this point! He went above and beyond to make sure we left with what we wanted!!! We went in today thinking we would just be browsing but he definitely exceeded our expectations today ! Such a good spirit !! Thank you Sunday !!!

My husband and I had a great experience shopping at the Tupelo Ashley Store. Alicia Andrews was so kind and patient as we walked around, answering every question we had. We picked out an amazing living room set and cannot wait to have it delivered to our home. We are thankful for the great experience and will more than likely become repeat customers.

Great day !! Kids love picking out and finding their new bedroom furniture!!

If it was possible to give them zero stars I would. Going into the store and looking, and the man (Matthew I believe was his name) that helped us, I would give five stars. As far as the over all experience with Ashley itself was terrible. Spend almost 3k on a couch, and paid extra in shipping for it to be delivered the next day. Next day came, no couch and no one could tell me why. Tried to get in touch with the Manager of Tupelo, but I guess they had better things to do. Customer service was an absolute disaster, except for one lady. Can’t remember her name, but props to her for her actually doing her job. We canceled the delivery, and decided to go to Memphis and get it ourselves, only to find out they closed an hour early and no body told us. So, here we are almost 3K short and no couch until next week. Definitely wouldn’t recommend until they get their stuff together. Dude, I just want my couch.

Alicia was really patient and took her time working with us to make sure we were able to get the furniture we needed for our new place

Chandler was very nice and professional need more people like that young man

Decent quality furniture, good sales staff, supervisor/manager they make you talk to to finalize the deal….so so, tolerable attitude, not overly rude just condescending and arrogant, kinda felt agitated after the deal. Ended up getting what I wanted for the price I wanted but why run me through the wringer and make me feel that way. I wish the price was just the price and you didn’t have to haggle to get them to sell their product at a fair price. Guess that’s just the industry though :-(

Chandler was very professional and outgoing…

Our sales associate, Kilynn, was super nice and friendly. She worked very hard to find us what we needed and made sure we were happy. The manager was very helpful, as well.

My experience was exceptional. I was greeted by Luke, salesman, immediately upon entering the store. He was knowledgeable, extremely helpful, and very professional. He went above and beyond to assist me.

Rodney was great! I had a gift certificate and he was helpful. Got lamps. Store prices are over priced in my opinion.

My Shopping experience was great!

My wife and i bought a quite expensive sectional and were assured by the sales associate prior to the purchase that we would get it within 4 weeks of purchase. The following week we called down to verify that everything was in order and found out that our item was on backorder further than we were informed. Instead we received a delivery date near 9 weeks from purchase date. We are very disappointed with the Tupelo store as they claim to be unable to help in any way after not sharing information at the time of purchase.

I am very disappointed, I received my kitchen table on June 5th, table is cracked. I have been through emails, text and 2 actually chat with a live person, all they keep saying is some one will contact me in 48 hours, this is now Monday June 10th, nothing. I will take my business elsewhere from now on. I want another table or this needs to be returned. It is ridiculous to spend that kind of money on a piece of furniture and this is how they treat there customers. Very, Very dissatisfied. THANK YOU

Found what I was looking for.

Shannon and Sunday were so helpful!!! We are so happy with our purchases. High quality furniture with tons of payments plans to fit any need.

The people are very helpful. They take the time and make sure you get what you want out of the furniture. I recommend giving them a try.

The store manager and Nikki were so sweet and helpful. She took me right to the kind of furniture I was looking for and sold it to me at a great price so that I could stay within my budget. No haggling! Checkout was quick also. They made a shopping trip I was dreading into a great experience.

Rodney Long was very helpful and courteous. The store was clean and well presented.

I didn't like the fact that I couldn't get my furniture the same day. I was satisfied with our sales lady and they delivered my chair the day they said they would. I love my chair.

Rodney was very helpful and not pushy.

Great experience!

I.E. the associate manager went above and beyond with his customer service

I had a completely awesome shopping experience at Ashley’s. My salesperson, Sunday, greeted me at the door as soon as I arrived. He pointed out areas where I could find the merchandise I was looking for then let me take my time going through the store. This made me very comfortable. He checked on me frequently to answer questions and guided me through to a very satisfactory purchase. He was very friendly, knowledgeable, and professional.

Shannon was absolutely awesome! Made the whole experience easy for sure! I didn’t catch the manager’s name, but she was awesome as well. Definitely will be back to the Tupelo location for any future house needs for sure.

I was very impressed by the help I received from Rodney Long.

This store has the best customer service around. After being treated poorly at Room to Room we decided to try Ashley. The prices were higher, but they price match and deliver. Shannon was our sales person. It was her first day on the floor and she was amazing. These people treat you like people, unlike others we recently visited in town. Many places carry Ashley at a cheaper rate, but the fact that they price match is amazing. We saved a ton of money after showing them a price on Amazon that was much cheaper. Great place and great customer service.

I had the best furniture buying experience EVER!!! My salesperson almost ran to greet me at the door. He didn’t flinch when my sons grabbed him and hugged him. They are huggers (like their mom). I had an idea of what I wanted. He patiently listened. As soon as I shared that I had a pet…he led me to a beautiful living room set with all of the features that I needed. I was able to quickly purchase the furniture and set up delivery for the following week. I’m headed back in a few weeks to purchase a beautiful dining room set. The cream and cherry on top is that this company furnished my school’s STEM lounge at no cost!!! The furniture held up beautifully to our students’ wear and tear. It warms my heart to know that I’m supporting a company that supports our community!!!

Nice clean srore friendly staff

Experience was wonderful with my salesperson Vida! She assisted me with a list I came in there with and left with promotional discounts as well on the furniture I was looking for.

Luke was very friendly and helpful. He did not rush us and worked with us to make the best choice.

Rodney Long helped me find the exact right thing I needed. Ashley is where I go for all my furniture needs. Great people who are very helpful!

The people r so friendly and nice and helped my family out a lot

Knowledgeable on their store items and courteous.

We had a great experience purchasing our furniture for our first home! Our sales representative was Ms. Vida. She was so wonderful and helpful. Thank you so much!

Sunday I.E provided exceptional service, demonstrating deep product knowledge and a genuine desire to help. He listened attentively to my needs, offered valuable recommendations, and guided me through the entire process with professionalism and warmth. Overall, a fantastic experience thanks to his expertise and customer-centric approach.

Great prices, great service! Go see Chandler and let him help you get exactly what you want for your home at great prices and affordable interest free monthly payments!

They didn't get my order right for delivery

Alfred was very helpful, knowledgeable, and not pushy. Great experience.

We ordered 2 bar stools. Only delivery was by their truck. No in store pick up. Box was slightly open to the side upon delivery. I will acknowledge I should have opened the box then and there but I did not. The delivery guy said the box was open so they could get 2 into the box. I asked him to note the box was open somewhat still. We were taking down to our second home 6 hours away and I knew they would keep and b transported better in our vehicle if left in the box. 2 weeks later I opened box. We were doing a kitchen renovation and it was completed. Only one bar stool! I called Ashley numerous times starting immediately. Each time I was told whomever made the sale had to take care of the problem. I left messages for the sales guy to call us back , as he never was available when I called. Bottom line, after no return calls, I asked for management and a Mr Sunday told me I had had 30 days to make contact for a claim. My 30 days had passed. 2 days passed it! I will never buy from Ashley again. When you actually call their Tupelo store, no warm body to answer phone. Only options that certainly don’t apply for every issue.

Mr. Lee is always the sweetest and knows how to get you to buy what you keep going in the store looking at. He got the best personality.

Initially we weren't impressed. We felt that we walked around a little too long before anyone tried to assist us. Once a representative approached us he was very accommodating. He worked with us until we were satisfied.

It was a pleasure.

Chandler was great! We couldn’t have picked out our pieces without his help!

The lady that helped us was very polite and helped us n every way. We told her wat we were lookn for and she was on top of her game. We were very pleased with everything

Absolute five STARS! When I walked in, my intentions were only to look around and get an idea what I wanted, but I walked out with beautiful furniture and a happy experience. The staff is very welcoming and helpful. They answered all of our questions and very patient through it all!

This was my first time buying furniture & it was the best experience, I’m currently financing & the process was 0 down it was very easy & simple. And the workers are very nice & approachable. Would recommend this place.

Had a wonderful experience and Chandler was very helpful and polite helped us find everything we were looking for

Everyone was very nice and helped me get exactly what I wanted

Staff was very helpful and got me exactly what I wanted.

Alicia was very helpful. She got us exactly what we wanted.

Vida introduced herself to us. Asked what we were looking for, showed us pertinent sales for the things we were looking for, then let us actually browse to our own heart's content without getting pushy. Overall had a good experience at the store.

Vita was very friendly and very helpful. I had been to several places looking for a chair, Vita was patient and I found a great chair. Thank you.

Customer service was very on point very Excellent Very professional and gave me the deal that I needed it very good

Great environment and very friendly team. Easy to navigate the store and understand sales

My shopping experience at the Ashley home store is always excellent. My salesman Rodney Murphy always works hard to find me the furniture items that I am looking for. Rodney is very professional, polite and makes sure I have the exact items that I want! I would recommend them to anyone if you want good quality furniture!!

Friendly knowledge salesman who took time to show me furniture and discuss options on financing

We were greeted as soon as we entered the store and our sales person, Sunday was amazing! He listened to what we wanted and helped us find exactly what we were looking for! I definitely recommend Ashley furniture store for everything need for your home! We will be back!

Alicia’s was eager to assist me, and was very knowledgeable of most furniture in store and online. She was also diligent in seeking exactly what I envisioned for my home! Thanks, but go down on those prices!

We had a great experience at Ashley Home Store. Chandler was very helpful and helped us pick out the perfect couches and chairs that would match them without being overbearing or pushy. One of my biggest dislike is pushy sales people or any type of sales "technique" that makes you feel like you HAVE to buy today. Overall, it was a helpful, great experience that will have us coming back for more. And we will definitely ask for Mr. Chandler Moody when we come back. Update: Sales was great, but we paid extra for delivery and setup. The chairs and couches were just dropped inside our front door, and they refused to set them up since there was touch up paint going on our walls. Even after painting is done, they are refusing to come back and set them up since it wasn't reported to customer service that day. So, they took our money, did not provide the complete service we paid for, and won't return our money for that service.

Vida was very friendly and helped us find an option that was perfect for us! Thank you!

Service was great . the paperwork takes a while but everyone was nice & welcoming

Salesman was Alfred and he was a great help! Very friendly, very upfront about all costs going into it and overall a great experience

Ms. Vida was very helpful & sweet.

The sales representative Tim was very helpful and friendly. Loved the energy he gave off.

Great customer service

Timothy was my wonderful sales rep, Keneisha, the manager. These two made buying my sofa an easy process. They worked with me at every step of the purchasing process to be satisfied and definitely earned by business that day and in the future. The delivery went smoothly as the tracking online was explained effortlessly and went as planned. Thank you Keneisha for making this happen.

Had a real nice salesperson named Tim and we were able to get just what we were looking for.

We needed to Purchase some furniture for my elder uncle and aunt,we live out of state,up north KC,Mo. I searched all over Tupelo for Furniture ,and Ashley Furniture was Perfect,after searching online and by telephone through the day we had all but given up...but then I found Ashley Furniture, and Everything turned Wonderful,the sales woman (Bethany) that I spoke with knew perfectly where to direct my concerns,she was very professional,knew exactly how to Wrap this whole transaction up in a matter of minutes...She was abundantly polite and courteous....very knowledgeable of the Product and handling everything from shopping to checkout,and offered helped to walk me through any problems that I might have.. and this was All done over the phone,she took time to send product photos, I also gave her my price range that I was needing,she was amazing Everything went Very smooth.. I very Highly recommend this busines,Bethany even got the Delivery set up right away....Very professional taking care of everything on a Long distance phone call,and setting up payment process...sometimes I don't get this good of service in person!...

Great experience! I was given the space to shop without being hassled. The sales reps were well informed on my items of interest and took the time to ensure I would be satisfied with my purchase.

Great job!

Wonderful experience. Alicia was so helpful in finding the right furniture for our new home. Super pleasant and knowledgeable, she took the stress out this buying experience 🥰

Salesperson was very nice and patient. Overall wa was a good experience.

A I was helpful and easy going during my purchase.

We ordered furniture on dec 24 , what we received was ripped in the back, still haven’t received the recliner, and biggest runaround on getting a new sectional , or a repair , the delivery people who delivered were smoked up , the sales in the store have continued to lie to us about warranty and how they are going to resolve this issue, we were told the would mess our credit up , I wouldn’t encourage anyone to buy anything from Ashley home store

We had an enjoyable time buying a new mattress for the bedroom and even a table for the dining room! The salespersons were friendly and helpful in our purchases! We love our local Ashley Store!

Helpful and friendly. Very easy process.

Salesperson was very helpful snd nice

He was very patient with my husband and I… he helped us meet all our needs… I thank him so much…we are so pleased…

The salesman we dealt with was great. IE Sunday. He was very helpful. The store we have no issue with. The call center and the warranty company is a whole other story. The store itself is great.

Chandler was friendly, professional and knowledgeable during our interaction today when I purchased a loveseat and recliner from Ashley. He listened to my wants and guided me to the correct furniture to suit my needs. The extended warranty was explained in detail also. I.E. was very nice as well when I met him today. The delivery is scheduled very soon, for which I am grateful. Thank you both so much for your assistance today!

Salesperson was extremely nice, helpful and knowledgeable! Will definitely shop there again

My husband and I purchased a Tempur-pedic mattress and then an Ashley base from them and we were mislead on what we were purchasing. When our bed was delivered, the delivery guys were great. Although, one side of the bed does not work properly. We contacted the store and they gave us a number and we called and we followed the proper channels. We also asked if we could just purchase a Tempur-pedic base and we still have not heard anything and that was 3 months ago. We have reached out numerous times and still have not gotten anywhere. We have been given the runaround. Would not recommend. Terrible customer service. Also, we cannot get our associate to call us back.

Wonderful service, very helpful during the entire experience

Chandler was super nice and helped us find what we wanted!

Delivery people were very nice

Wonderful service from an excellent salesperson!!

Awesome sales lady

I loved my experience here at the Ashley home store next to best buy in Tupelo Ms. Ms Vida Deaton was our furnishing specialist and she was amazing. This lady approached us in the store and asked us a few questions about what we wanted and that's all it took. Not only did she make sure she did everything she could to get us exactly what we wanted she made us feel like we were the only people in that whole store. Ms Vida Deaton connected with us right away which made the whole experience wonderful. I'm so glad my husband and I picked that store to go into. If I ever do need any other kind of furnishing needs I will be going right back to that store and seeing their best sales lady, Ms Vida. #Ashley furniture give this lady a raise! She is amazing and I wish her well ❤️

They were awesome.

Great experience… the staff is very polite, kind and helpful! I got some beautiful pieces… 5 star service!

Kenisha was extremely helpful and helped me to get the rug I really wanted!!! She also submitted an instore ticket for an issue that I have to get my armed recliner fixed or replaced. I'm still waiting for a call back on it.

Bethany was amazing! After introducing myself she let me look around and gather my own thoughts and allowed me to come to her when I was ready to discuss and make a purchase. She went out of her way to give me the best deal possible. Recommend her whenever you go to the Tupelo, MS store.

Our experience today was wonderful. Bethany was our sales lady and she was very helpful in everything we were wanting and made it happen for us. Super satisfied with Ashley Furniture of Tupelo.

Bethany was our sales lady and she was AWESOME….. We would highly recommend her and Ashley furniture in Tupelo MS for any furniture needs you may have.

We were in the market for my oldest son a new bedroom suit. He decided on a platform bed with underneath storage. When entering the store in Tupelo we were met by an agent named Tim, he was great. I sent my mother a photo and price of the bed my son wanted and she called me and said they had it $300 dollars cheaper online. I did mention this to Tim but nothing was said about it. I got the entire quote for bed, mattress, mattress protector, extended warranty, delivery and set up. I went home and bought the entire set online $600 cheaper than what they would have given me in the store. It’s been only a few days so we have not gotten the furniture yet and a delivery date has not been set yet but probably will be in the next week I imagine. Will update when the furniture and mattress arrive!

The sales person was extremely kind and helpful in helping with our purchase

The sales person that helped me with my purchase was Rodney Long, he was very helpful answering questions about the furniture I bought and the mattress I decided on, he was very respectful of my decisions on what I wanted !! I would highly recommend Ashley’s for you furniture needs Thank you Janice McMinn

The staff was friendly, helpful, but not pushy. My purchase was quick and easy. I will definitely be back!

We went in and were met with the nicest man. Mr. Sunday made our time at Ashley great. He helped us find what we were looking for. It was a great experience.

Great sales person, nice and very helpful.

Store was maintained well and furniture was well organized. I got great assistance with my purchase and in a timely manner. Great job all around. I recommend this store to everyone!!

Went to get bunk beds for my kids ... Friendly staff... Walked me through all the steps to get the beds and talked me though all the payments. Delivery drivers came set up the beds and was very nice as well

Sunday is amazing! Go see him!

The salesman was very polite and got us exactly what we wanted within a reasonable time very pleased

Arrived right on time , took very good care of my furniture , very polite!!! Thanks a lot

They did everything fast and good 😊

Very helpful and excellent friendly service. Thanks Kenisha and Bethany.

Mr. Stanley always goes above and beyond with his customer service.

Update... due to lack of communication, I have to change my rating. My furniture was scheduled to be delivered and thirty minutes before I was told that it was just a partial delivery. My parents had already gotten rid of their old furniture and were some excited. What a severe disappointment! I was given a small percentage of my money back, but this does not cover my parents being inconvenienced through the Christmas holiday. I really can't say enough wonderful things about this store. I called to purchase some things as a Christmas gift. They were professional, prompt, and informative. They assisted me with finding my item, checked on line to make sure I was getting the best price, and promptly sent me a quote for the item so I could review it and complete purchase. They assisted me in setting up delivery.I really appreciate the way they handle business at this location. BRAVO!

We had the best experience. Will definitely return!

Alicia was very patient with us, and not pushy at all! We are so happy with the bedroom furniture we found!

It was the first time we were there and the best experience ever

Terrible

Great prices and products. Service was excellent. Very pleased with purchase and price.

On time perfect delivery and install

Very good service,prompt!

I prefer to be greeted upon arrival but we weren’t. I came looking for a few items and lucked up on finding one, I couldn’t pass up. The item was not tagged so we asked for pricing, a woman found the price of 1,040 and said it would be around 837 with Black Friday discount. I looked online for similar items and ran into the same exact item for 599.99! Please do better at trying to find the best prices for your customers. A gentleman ended up matching the price, which was much appreciated otherwise we would’ve left it there. Now I’m anxious to see if it arrives when promised

It was easy to get the furniture I was wanting and they made it a no hassle to get the ball going on the furniture but the only reason I rate it lower is because I asked multiple times on the phone about the free gift with the Black Friday sale if I could get the PS5 free gift instead of saving money on my furniture because it would be less of a hassle in the long run to get it now with Ashley furniture instead of buying later and fight the crowds of Black Friday sales. They agreed and said yes you will get your free gift multiple times. So I then drive 2-1/2 from my work after I got off to sign papers on my furniture and pick up my free gift the PS5 I was hoping for and they bring out a cooler instead. When I asked why I was getting a cooler and not the PS5 I was then told they never had any. So now I’m paying an extra $600 for a cooler that’s worth $279. It was super frustrating after asking multiple times on the phone if I bought it then it would lock me in for the free Ps5 gift and I was insured of getting the free gift. I would’ve rather saved the money instead. Buyer be ware. Anytime they have a promotional “gift” it’s definitely not worth it. Take the savings on your furniture.

The driver showed up within the time that was estimated and got the bed in the house in quick order.

Very courteous and professional engagement! Allows patrons to browse on their own and engage on your terms when you have questions. If you make a purchase upon your visit, you leave without buyer’s remorse due to their price match guarantee, provided they are not already the lowest. Three sales associates that contribute to such feelings at the Tupelo location are: Bethany, Alicia, Rodney and Sunday! Tell them I sent you!!!

Always a good shopping experience!!

The service was fantastic. I love my sofas.

(Translated by Google) Everything to furnish and decorate your house. (Original) Todo para amueblar y decorar tu casa.

Stanley was so nice and helpful. I was looking for a certain bed and he tried his best to find it for me. Still ended up leaving with a beautiful rug.

Really good experience. We selected some nice furniture at a good price. Our salesman, Rick, was a great help.

Nice people really helpful

While I FINALLY did get a new chair, I had to wait 9 full months for the delivery. I had to send the pictures 3 times and never got updates. My warranty ran out 3 days before the chair went crazy. I had purchased the extra insurance or I would be here with a broken chair. I will not be doing business with them again. Very poor communication and no reason for the delays and poor communication.

Stanley is awesome!

Excellent

The experience was great. We found the piece of furniture we were looking for. Ashley delivered in a few days. The delivery guys were great. Overall, I honestly couldn’t ask for a smoother experience.

Experience was great. Chose the sofa we wanted, financing was a breeze and our new furniture will be delivered in less than a week! Second time buying from Ashley and saw several things I’d like to purchase in the future. We will definitely be repeat customers!

Rick was excellent help! Very knowledgeable about the furniture I was shopping for.

I had a good experience at this store and I will be going back.

Great Customer Service!

I recently had the pleasure of visiting Ashley Furniture in Tupelo, Mississippi, and I must say, it was an absolutely fantastic shopping experience! From start to finish, every aspect of my visit was worth applauding. First and foremost, the friendly and knowledgeable staff at Ashley Furniture were a breath of fresh air. They greeted me with warm smiles and went above and beyond to ensure that I felt welcome and valued as a customer. Their expertise in interior design and furniture recommendations truly helped me make informed decisions, and I appreciated their patience in answering all my questions. The store itself was immaculate and beautifully organized, making it easy to navigate through the various furniture displays. The attention to detail in arranging the showroom was evident, allowing me to visualize how the furniture would look in my own home. The vast selection of high-quality furniture pieces catered to a variety of tastes and styles, ensuring there was something for everyone. What impressed me the most was the exceptional level of customer service I received. The staff guided me throughout the entire shopping process, providing valuable insights and suggestions without ever making me feel pressured or rushed. They genuinely cared about helping me find the perfect pieces to suit my needs and personal style. Furthermore, the prices at Ashley Furniture in Tupelo were quite reasonable for the excellent quality offered. The store frequently had promotions and discounts, which made my shopping experience even more enjoyable. I truly felt like I was getting great value for my money. Lastly, the delivery and assembly service provided by Ashley Furniture was top-notch. The delivery team was punctual, professional, and handled my furniture with the utmost care. They efficiently set up everything in my home, ensuring that each piece was in perfect condition before leaving. In conclusion, my shopping experience at Ashley Furniture in Tupelo, Mississippi, surpassed my expectations in every way. The friendly and knowledgeable staff, alongside the extensive selection of beautiful furniture, created a delightful atmosphere. I highly recommend anyone in search of quality furniture and exceptional customer service to visit Ashley Furniture. Trust me, you won't be disappointed! Wishing you many more delightful shopping experiences in the future!

Extremely satisfied with all help from our salesman. Would recommend to family and friends

Friendly service...had just what I wanted in a recliner and reasonably priced. Our sales lady, Octavia was the BEST. She was thorough and knowledgeable.

Excellent customer service.

My favorite furniture store, I've always had great service here.

This has been a nightmare since July 21st. Not happy at all.

Our experience with Rodney at the Ashley store in Tupelo was excellent. He really made us feel at ease, answered all of our questions, and was not pushy!

Our experience has been great! Thank you for the support and feedback. I’m seeing great improvements

Very welcoming, knowledgeable about the job, very attentive, they met all our needs.

Friendly & helpful customer service

Great place to furniture shop. The salesperson Kaitlen was a delight to work with. She helped us find the perfect piece.

Me and my wife ended up buying a rather expensive sectional the sells guy was on his phone texting the majority of the time we where there. We signed the paperwork for the sectional then the next day he calls saying there discrepancy in the paperwork. That he forgot to add the wedge into the order because of the sku system they use. And excuse. And it was going to add 700 dollars to our order and we had to come back to tupelo and sign paper work. The only upside is the Manger very nice lady. Found out he messed up so she discounted other items and added the wedge to the order and made it so where we didn't pay anything extra. We told her if she wouldn't have done that we where going to cancel the order. So if you can definitely deal with the Manger!

Mr. Rodney Long help us with our purchase! He greeted us as we entered the store. He helped us fine tune our selection process. He gave us information about the products we were looking to buy and he explained the purchasing process from beginning to end! Our experience at Ashley's was flawless thanks to Mr. Long.

Very helpful salespeople.

Wonderful experience.

This has been a nightmare. We purchased a couch 3 months ago. 2 weeks after purchase, a delivery was made and it was HALF of a couch, the completely wrong couch. This was brought to the staff’s attention immediately and then we went 2.5 months with NO update on when we will receive the right couch. We have half of a wrong couch taking up our space, sitting in our home for free. I touch base with our sales rep, who is very kind, every week, and get NO update. “Working on it.” This is very frustrating and a huge let down. We finally randomly received automated texts to schedule a delivery, after several calls to the Tupelo location, no call back from management. Today, they just attempted to delivery the couch and it is wrong, again. We called management to just cancel order and supposedly “Vida” was walking to her computer to give us a call, per the person we were on the phone with, but here we are…. Still no call back. Now I’m getting texts from a random person at Ashley that they have a no return policy once a couch has been delivered to your home. I really hope this does not mean we have to pay for a couch that was wrongfully delivered and we of course do NOT want??! Do NOT recommend!!!

Great service! Rick was excellent to work with!

Ms Flowers did a great job of assessing our needs and helping us find the perfect piece for the space in our home.

Staff very friendly

Excellent customer service as usual!

Awesome service.

Manager and representative were very knowledgeable of the furniture that I wanted. It was a wonderful experience

She was good and quick. I knew what I wanted and she ordered them for me.

Makenzie met us as soon as we walked in. She was very personable. Asked us how she could help. We told her we were just there to look. She didn't pressure us, but told us to let her know if we had any questions. She checked in with us a couple times. Another employee came over to talk to us also. In the end we bought a new sofa and love seat for our new home. We are very happy with the service we got and love our new furniture. They are even able to schedule delivery when it's convenient for us. I would definitely recommend them and buy from Ashley again.

Alicia was very helpfu! Had a great experience at the Tupelo Ashley furniture store.

Very helpful and professional. Explained everything, which was very helpful in making a decision. We’re very pleased.

Could not have been a better experience!

Go in and find what you would like to buy. You should leave after that! I saved more than $3,000 buying from a different store for the same exact product. Shame on you Mrs. Alisha!

Had a great experience at Ashley! They gave us our personal space while we shopped, allowing us time to look at and try out different pieces without being helicoptered over. When we had made our decision to make a purchase, our salesman, Rodney, was very helpful in completing the transaction in a timely and professional manner.

Alicia was knowledgeable and helpful. She was not “pushy” and did not “trail” me giving me every opportunity to find what would work best in our home.

We went to get mother a chair, found the perfect chair and Kenisha was awesome and so helpful!

Fantastic service! I especially liked that no one tried to "sell" us something. The atmosphere was pleasant, and the staff friendly.

Mackenzie is new & waiting to help. I was underwhelmed with selection of sectionals. However, Miss Mackenzie pointed me in the direction of exactly what I wanted, in desired color. This camel couch is going to look amazing in my home. Thanks Mackenzie!! (Supervisor kept interrupting to give tips she did n-o-t need, back off Karen)

Katesha was 👍GREAT

Shopping experience was great... That's where it stops. I asked for the delivery window. The week that I was told my furniture would be deliver. I call customer service for update. The update added 3 more weeks.

Great place to get furniture! Mr. Stanley adds a lot of volume to this business. He was very nice, patient, and helpful in helping me find what I needed. The world needs more people like him!

Stanley is the best! Myself and my family have been his loyal customers for years.

Keneisha was great. She was professional and helped us tremendously. Y’all should gibe her a raise. There was never any pressure, just good salesmanship.

Just be prepared when buying furniture here and they let you know a date on delivery, that it will be 3-5 weeks after that. With my experience, I’ve had no updates on delivery until I call and it gets pushed back. I was also told that the people delivering my furniture was also putting it together, but that was not the case either.

Good

The manager made sure I got the exact bed I came in for. Great customer service.

It was great, very professional and knowledgeable and helpful

Very professional and excellent customer service

Great place to pick out some nice furniture.

Made me feel comfortable.. I get nervous about making big purchases.. but gotta say.. I felt fantastic and happy when I left the store. The manager and staff were very down to earth & easy to talk to.. Can’t wait for my Queen size mattress.. at a great price and easy payments.. so easy.. I really feel I’ll pay it off extremely early!

Stanley is a great salesman! Always helpful and gets us the best price!

Great customer service, he was knowledgeable

Alfred was really nice and toured us to show us the different products we needed. Gave us a great deal and didn't pressure us into anything.

Our sales representative was extremely helpful & kind! It was a pleasure to shop at Ashley furniture.

Wonderful service, gorgeous furniture, and great prices! Can’t wait to get my new zero gravity couch and love seat!

I’m not getting furniture as I was told.

Staff was extremely helpful and attentive to me needs

Ashley has always had some pretty affordable products, but the customer service here (particularly the manager) was a joke. Will not be a returning customer.

Very attentive and they try to get you the best deals

Mr Stanley did a great job helping us find the right table .

I went in looking for a mattress, and Stanley help me find just the mattress I was looking for. I tried about five different mattresses, snd he gave me the best one that I needed. If you’re looking for anything and Ashley from furniture to bed and the dining room set, ask for Stanley and he will get you what you need. Thank you.

José our sales person was very helpful

In this world we live in today it’s getting harder and harder to find good customer service. Not the case with Alfred I was furnishing a house from out of state and he made the process so easy and stress free. I never even met him face to face. If my hand could reach that far I would love to shake his hand and thank him.

Couldn’t have asked for better service. Alicia was perfect helping us in every way.

Anthony Bush was great. He listened to what we were looking for and took us straight to more than enough to make a choice from. It took less a hour and we were done. I will be back.

From the day I purchased two of the same mattresses, to the day I changed my mind and wanted a different mattress, to the day the mattresses were delivered, I was so impressed with the professionalism, attention to detail and timeliness of the lady in the store and the two young men who delivered and set up the mattresses. Thank you for meeting my needs and having such patience with me.

Purchased an oversized chair. Due to communication issues was delivered 3 weeks. Was promised it in seven days. Packaging was all to pieces, seat cushion was dirty and accent pillow was not there. Been back to store, no help. Called number I was given and connected with someone overseas. Couldn't understand anything he said. Still don't have pillow after 5 weeks now. Service really sucks. No intention of ever shopping at Ashley again.

Dissatisfied!

Rick is great!

Best service experience we’ve had lately anywhere! Listened to what we wanted, knew the products to offer to best fit our needs and wrapped up the sale with the good prices and options!

Very professional staff! Mr. Stanley was extremely helpful and knowledgeable on the furniture I was interested in! Will be shopping here again soon. :)

We were well pleased with the level of professionalism we received while shopping for new furniture .

Anthony the salesman was very knowledgeable about all aspects of everything they sell.

They are saying they are closed but it says they are open at 10am and it's 11:14am so there should be some one working there now

Went to Tupelo store. Sales rep was very nice but failed to put in all of our order. This is understandable, mistakes happen. He called us and put the additional furniture in. We came back to pay and was about to be charged an additional fee for delivery. I spoke up, this too, was corrected. Our final straw has been the call we received saying order wouldn’t be delivered because it was overlooked. As of today, still no furniture or call as to when we will receive it. Will not be back to this store.

Had a great experience here. Would come back.

Alfred was great to work with. Great experience buying living room furniture. Thanks

Mr. Stanley service throughout the process was enjoyable and professional. I will purchase again from this Ashley location.

Excellent customer service for our order

I had a very knowledgeable salesperson. She was so easy to talk with and helped me find exactly what I wanted.

Great service. Salesperson was very helpful.

The sales man greated me and my family very nicely. He guided us through the store to look at a bed for our 6 year old son . We picked out a bedroom suit and he presented us with options on how to pay . We were very satisfied on our purchase. Thanks Ashley furniture

Got me approved quickly

Great experience as always!!!

Alicia was amazing. She listened and made our purchase an easy one. We love our new furniture and can’t wait to see it.

It was a very good experience.

Very nice

Extremely helpful and friendly staff. Great prices and discounts made this a fun trip. Thanks a ton Stanley!

Great customer service!

OUR SALES REP WAS PATIENT, VERY INFORMATIVE WITH A GREAT SENSE OF HUMOR. THANKS ASHLEY! WE WILL BE BACK!!!!

Great!

Got what I was looking for. Very satisfied with Stanley.

In and out quickly, took great care of furniture, and was interactive in conversation.

Rick & Sammie are amazing, whenever we are back in the store we will definitely ask for Rick! He was super friendly ,welcoming, & knowledgeable! :)

Very good! Sales lady was great!

Kenisha was very helpful with the purchase of our new mattress and bed. She was obviously very knowledgeable and made our experience fast and pleasant

Loved the service and help we received

Very satisfied, Anthony made sure I got exactly what I wanted ! He was so nice & patient.

Vida Elizabeth was wonderful 💖

Courtesy and professional. Great interpersonal skills sets and knowledgeable about merchandise.

My Salesman Was Real Nice and Answered all My questions and concerns His Name is Anthony Tupelo Store

Kenisha was great! Very nice and was eager to help!

Good folks good deal great experience

Had no problem at all, was taken care off as quick as I came in and got my order placed promptly

They had exactly what we were looking for and my salesperson, Alicia, was very friendly and helpful.

Our sales lady helped us find the dresser we wanted at half the price of the first one we chose. It matches the bed we got from Ashley and was under budget!