Ashley Store | Tupelo, MS 38804

The sales lady was very helpful and gave me a lot of help. Give that girl a raise!!!!

My family and I were greeted graciously by Sunday. He took me straight to what I wanted and even coordinated colors for me. The process was quick and easy.

Alicia (not positive of her name) was very professional but very cordial. The whole staff at Tupelo location was very friendly and helpful

Great customer service at this location even down to delivery.. Rodney made sure I left with everything I wanted ..

I told our salesman what I was looking for as well as our needs. He carried us directly to our new living room suit.There was no pressure to purchase.

Shoutout to the Tupelo team!

Really awsome place to get your furniture

It was a good experience but everything was not disclosed to us.the shipping charges for instance.

Sunday and Taylor are the nicest salespeople/ manager I have worked with. They worked with us to help us get the furniture we wanted.

Ashley home store was very nice met what I wanted

Excellent and knowledgeable service. Found out what we needed and asked for. A very nice and knowledgeable salesperson.

Everything looks great. The sales person was awesome. His name is Sunday. No complaints here.

It was a great experience. Kaniesha was extremely helpful and accommodating

Very well taken care of by a fellow named Sunday. May not have spelled that right. Never pushy. Helped everywhere he could. And often got second opinions about the decor. I’ll go back.

Bobby was our salesman. He showed excellent customer service. We will be back.

Giving five stars for I. E. Sunday the associate that assisted us. He was kind, knowledgeable, and very professional. Everything else was pretty par for the course- but Mr. Sunday deserves a raise.

Ladies were very nice and helpful!

So helpful to help us find what we needed at the right price!!!

Excellent service

Very helpful and thorough on the products

I would have given 5 stars but…..our salesman Bobby was wonderful. He did offer a price point that was in error but we’re all human and we agreed to the corrected price and moved on. However, the guy who was seemingly in charge was extremely rude and condescending to Bobby over the error and his explanation for “making it right”. How unprofessional!! If you have issue with an employee you hash it out behind closed doors NOT in front of customers!!

I just moved into for a job at NMMC. I went there they were very helpful. My car was too small to carry an item, and the representative even helped with transport. And they also have good financing with no interest. 10/10.

I’m no good with names but the sweet lady that helped me find the perfect sleeper sofa unknowingly saved my sanity. Thank you!!!

Bobby was so kind,he helped everyone in a timely fashion. Also,real pretty lady at the front helped me as well.😊

The salesman Rodney is absolutely the nicest person I’ve encountered since going to this franchise. He was very professional in every aspect. My experience was delightful.

I had a very pleasant experience buying a piece of furniture at Ashley Home Store. Luke was very helpful and friendly as was the store manager.

Sales person was very helpful and professional at her job she made us feel welcome and made sure we were treated with respect and didn’t make us feel like we were over charged

Enjoyed our time at Ashley!

Alicia andrews was the best at helping us find what we liked and never rushed us at all because we were back and forth for a while

Rodney was the best sales associate. He gave us information when needed and didn’t hover and he wasn’t pushy. He was very professional and gave us an excellent buying experience!

I always love coming into the Ashley store because it’s lovely, always clean and everything laid out and displayed in a very nice way. Yesterday I was greeted by a lovely young man, Sunday, who immediately asked how I was doing and offered to help me look for a table and chairs with bench. He showed me the exact table I wanted, it was perfect. He also showed me a Lift recliner that I needed for my husband, a victim of a stroke. Sunday was so positive, kind, and knowledgeable. There was no question that he could’nt answer. He understood exactly what I needed and took the time to actually listen to me when I spoke. I would highly recommend Sunday as a guide to anyone looking for furniture. He is a compliment to the Ashley Furniture Store. I’ll look for him every time that I come into the store in the future.

Great the people was friendly and kind!

The customer service was second to none. He was knowledgeable, helpful and patient as we made our decision. We will definitely be back!!

I received invaluable assistance from three (3) Ashley representatives, Vida in Tupelo and Barbara and CK in Oxford. Due to my location and a short suspense, I opted to purchase an item in Oxford. There, Barbara and CK went above and beyond what I would have expected to ensure I chose the appropriate item for my needs and to receive it in a timely manner. I would recommend them.

Rick did an awesome job helping us find the perfect furniture for our living room! Would highly recommend him and the Ashley Furniture Homestore team!

Great customer service. Sales associate answered all of my questions in a pleasing way.

Very nice salesman and overall smooth buying process.

Everything was great.

My recliner arrived completely damaged. Very disappointed.

They were very polite and helped with everything we needed!! Rick & Sunday did an awesome job!!

It was a smooth buying experience the salesman wasn’t pushy and brought us right to what we wanted and didnt try to upsell it was all in all a good purchase

Staff greeted me in a friendly and professional manner. They worked as a team to ensure that I was informed. They were extremely helpful and allowed plenty of time for browsing. Great sales! I took advantage of white-glove service and TX delivery. Thanks Luke and Kenetra and all the staff for the great family atmosphere experience. Only thing that would have aided the experience would have been a small bottle of water for the hot day.

Salesman was fast very nice and got us exactly what we wanted! Ten stars!

Chandler Moody is a super salesman if he tells you a rooster dips snuff look under its wings and you will find a snuff box

Rodney was great help while picking our new living room furniture. He gave us plenty of details and sales info to help us make the best decision to suit us and I would recommend the Tupelo store and Rodney to anyone that needed new furniture.

We went in to look at mattresses. We were greeted by Rodney. He took us to the mattresses, demonstrated them, discussed features and answered all of our questions. He was knowledgeable about all of the products. We ended up making a purchase. We left feeling really great about our experience and our selection. We will definitely seek him out with our future needs.

Their manager SUNDAY needs to own Ashley at this point! He went above and beyond to make sure we left with what we wanted!!! We went in today thinking we would just be browsing but he definitely exceeded our expectations today ! Such a good spirit !! Thank you Sunday !!!

My husband and I had a great experience shopping at the Tupelo Ashley Store. Alicia Andrews was so kind and patient as we walked around, answering every question we had. We picked out an amazing living room set and cannot wait to have it delivered to our home. We are thankful for the great experience and will more than likely become repeat customers.

Great day !! Kids love picking out and finding their new bedroom furniture!!

If it was possible to give them zero stars I would. Going into the store and looking, and the man (Matthew I believe was his name) that helped us, I would give five stars. As far as the over all experience with Ashley itself was terrible. Spend almost 3k on a couch, and paid extra in shipping for it to be delivered the next day. Next day came, no couch and no one could tell me why. Tried to get in touch with the Manager of Tupelo, but I guess they had better things to do. Customer service was an absolute disaster, except for one lady. Can’t remember her name, but props to her for her actually doing her job. We canceled the delivery, and decided to go to Memphis and get it ourselves, only to find out they closed an hour early and no body told us. So, here we are almost 3K short and no couch until next week. Definitely wouldn’t recommend until they get their stuff together. Dude, I just want my couch.

Alicia was really patient and took her time working with us to make sure we were able to get the furniture we needed for our new place

Chandler was very nice and professional need more people like that young man

Decent quality furniture, good sales staff, supervisor/manager they make you talk to to finalize the deal….so so, tolerable attitude, not overly rude just condescending and arrogant, kinda felt agitated after the deal. Ended up getting what I wanted for the price I wanted but why run me through the wringer and make me feel that way. I wish the price was just the price and you didn’t have to haggle to get them to sell their product at a fair price. Guess that’s just the industry though :-(

Chandler was very professional and outgoing…

Our sales associate, Kilynn, was super nice and friendly. She worked very hard to find us what we needed and made sure we were happy. The manager was very helpful, as well.

My experience was exceptional. I was greeted by Luke, salesman, immediately upon entering the store. He was knowledgeable, extremely helpful, and very professional. He went above and beyond to assist me.

Rodney was great! I had a gift certificate and he was helpful. Got lamps. Store prices are over priced in my opinion.

Had a great experience buying a new mattress due to expertise of Rodney Long. He was not pushy but available to answer all questions.

My Shopping experience was great!

My wife and i bought a quite expensive sectional and were assured by the sales associate prior to the purchase that we would get it within 4 weeks of purchase. The following week we called down to verify that everything was in order and found out that our item was on backorder further than we were informed. Instead we received a delivery date near 9 weeks from purchase date. We are very disappointed with the Tupelo store as they claim to be unable to help in any way after not sharing information at the time of purchase.

I am very disappointed, I received my kitchen table on June 5th, table is cracked. I have been through emails, text and 2 actually chat with a live person, all they keep saying is some one will contact me in 48 hours, this is now Monday June 10th, nothing. I will take my business elsewhere from now on. I want another table or this needs to be returned. It is ridiculous to spend that kind of money on a piece of furniture and this is how they treat there customers. Very, Very dissatisfied. THANK YOU

Found what I was looking for.

Shannon and Sunday were so helpful!!! We are so happy with our purchases. High quality furniture with tons of payments plans to fit any need.

The people are very helpful. They take the time and make sure you get what you want out of the furniture. I recommend giving them a try.

The store manager and Nikki were so sweet and helpful. She took me right to the kind of furniture I was looking for and sold it to me at a great price so that I could stay within my budget. No haggling! Checkout was quick also. They made a shopping trip I was dreading into a great experience.

Rodney Long was very helpful and courteous. The store was clean and well presented.

I didn't like the fact that I couldn't get my furniture the same day. I was satisfied with our sales lady and they delivered my chair the day they said they would. I love my chair.

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Rodney was very helpful and not pushy.

Great experience!

I.E. the associate manager went above and beyond with his customer service

I had a completely awesome shopping experience at Ashley’s. My salesperson, Sunday, greeted me at the door as soon as I arrived. He pointed out areas where I could find the merchandise I was looking for then let me take my time going through the store. This made me very comfortable. He checked on me frequently to answer questions and guided me through to a very satisfactory purchase. He was very friendly, knowledgeable, and professional.

Shannon was absolutely awesome! Made the whole experience easy for sure! I didn’t catch the manager’s name, but she was awesome as well. Definitely will be back to the Tupelo location for any future house needs for sure.

I was very impressed by the help I received from Rodney Long.

This store has the best customer service around. After being treated poorly at Room to Room we decided to try Ashley. The prices were higher, but they price match and deliver. Shannon was our sales person. It was her first day on the floor and she was amazing. These people treat you like people, unlike others we recently visited in town. Many places carry Ashley at a cheaper rate, but the fact that they price match is amazing. We saved a ton of money after showing them a price on Amazon that was much cheaper. Great place and great customer service.

I had the best furniture buying experience EVER!!! My salesperson almost ran to greet me at the door. He didn’t flinch when my sons grabbed him and hugged him. They are huggers (like their mom). I had an idea of what I wanted. He patiently listened. As soon as I shared that I had a pet…he led me to a beautiful living room set with all of the features that I needed. I was able to quickly purchase the furniture and set up delivery for the following week. I’m headed back in a few weeks to purchase a beautiful dining room set. The cream and cherry on top is that this company furnished my school’s STEM lounge at no cost!!! The furniture held up beautifully to our students’ wear and tear. It warms my heart to know that I’m supporting a company that supports our community!!!

Nice clean srore friendly staff

Experience was wonderful with my salesperson Vida! She assisted me with a list I came in there with and left with promotional discounts as well on the furniture I was looking for.

Luke was very friendly and helpful. He did not rush us and worked with us to make the best choice.

Rodney Long helped me find the exact right thing I needed. Ashley is where I go for all my furniture needs. Great people who are very helpful!

The people r so friendly and nice and helped my family out a lot

Knowledgeable on their store items and courteous.

We had a great experience purchasing our furniture for our first home! Our sales representative was Ms. Vida. She was so wonderful and helpful. Thank you so much!

Sunday I.E provided exceptional service, demonstrating deep product knowledge and a genuine desire to help. He listened attentively to my needs, offered valuable recommendations, and guided me through the entire process with professionalism and warmth. Overall, a fantastic experience thanks to his expertise and customer-centric approach.

Great prices, great service! Go see Chandler and let him help you get exactly what you want for your home at great prices and affordable interest free monthly payments!

They didn't get my order right for delivery

Alfred was very helpful, knowledgeable, and not pushy. Great experience.

We ordered 2 bar stools. Only delivery was by their truck. No in store pick up. Box was slightly open to the side upon delivery. I will acknowledge I should have opened the box then and there but I did not. The delivery guy said the box was open so they could get 2 into the box. I asked him to note the box was open somewhat still. We were taking down to our second home 6 hours away and I knew they would keep and b transported better in our vehicle if left in the box. 2 weeks later I opened box. We were doing a kitchen renovation and it was completed. Only one bar stool! I called Ashley numerous times starting immediately. Each time I was told whomever made the sale had to take care of the problem. I left messages for the sales guy to call us back , as he never was available when I called. Bottom line, after no return calls, I asked for management and a Mr Sunday told me I had had 30 days to make contact for a claim. My 30 days had passed. 2 days passed it! I will never buy from Ashley again. When you actually call their Tupelo store, no warm body to answer phone. Only options that certainly don’t apply for every issue.

Mr. Lee is always the sweetest and knows how to get you to buy what you keep going in the store looking at. He got the best personality.

Initially we weren't impressed. We felt that we walked around a little too long before anyone tried to assist us. Once a representative approached us he was very accommodating. He worked with us until we were satisfied.

It was a pleasure.

Chandler was great! We couldn’t have picked out our pieces without his help!

The lady that helped us was very polite and helped us n every way. We told her wat we were lookn for and she was on top of her game. We were very pleased with everything

Absolute five STARS! When I walked in, my intentions were only to look around and get an idea what I wanted, but I walked out with beautiful furniture and a happy experience. The staff is very welcoming and helpful. They answered all of our questions and very patient through it all!

This was my first time buying furniture & it was the best experience, I’m currently financing & the process was 0 down it was very easy & simple. And the workers are very nice & approachable. Would recommend this place.

Had a wonderful experience and Chandler was very helpful and polite helped us find everything we were looking for

Everyone was very nice and helped me get exactly what I wanted

Staff was very helpful and got me exactly what I wanted.

I went into the store and instantly felt unwelcomed and judged. Rude customer service and this guy should not be working for you guys. I just wanted to walk around and look at what you guys had and I felt completely judged and disgusted. I am completely disatisified

Alicia was very helpful. She got us exactly what we wanted.

Vida introduced herself to us. Asked what we were looking for, showed us pertinent sales for the things we were looking for, then let us actually browse to our own heart's content without getting pushy. Overall had a good experience at the store.

Vita was very friendly and very helpful. I had been to several places looking for a chair, Vita was patient and I found a great chair. Thank you.

Customer service was very on point very Excellent Very professional and gave me the deal that I needed it very good

absolute trash. pretend to be your friend and the minute something is not right treat you like you are the AH for questioning something. do not stand behind their products.

Great environment and very friendly team. Easy to navigate the store and understand sales

My shopping experience at the Ashley home store is always excellent. My salesman Rodney Murphy always works hard to find me the furniture items that I am looking for. Rodney is very professional, polite and makes sure I have the exact items that I want! I would recommend them to anyone if you want good quality furniture!!

Friendly knowledge salesman who took time to show me furniture and discuss options on financing

We were greeted as soon as we entered the store and our sales person, Sunday was amazing! He listened to what we wanted and helped us find exactly what we were looking for! I definitely recommend Ashley furniture store for everything need for your home! We will be back!

Alicia’s was eager to assist me, and was very knowledgeable of most furniture in store and online. She was also diligent in seeking exactly what I envisioned for my home! Thanks, but go down on those prices!

We had a great experience at Ashley Home Store. Chandler was very helpful and helped us pick out the perfect couches and chairs that would match them without being overbearing or pushy. One of my biggest dislike is pushy sales people or any type of sales "technique" that makes you feel like you HAVE to buy today. Overall, it was a helpful, great experience that will have us coming back for more. And we will definitely ask for Mr. Chandler Moody when we come back. Update: Sales was great, but we paid extra for delivery and setup. The chairs and couches were just dropped inside our front door, and they refused to set them up since there was touch up paint going on our walls. Even after painting is done, they are refusing to come back and set them up since it wasn't reported to customer service that day. So, they took our money, did not provide the complete service we paid for, and won't return our money for that service.

Vida was very friendly and helped us find an option that was perfect for us! Thank you!

Service was great . the paperwork takes a while but everyone was nice & welcoming

Salesman was Alfred and he was a great help! Very friendly, very upfront about all costs going into it and overall a great experience

Ms. Vida was very helpful & sweet.

The sales representative Tim was very helpful and friendly. Loved the energy he gave off.

Great customer service

Timothy was my wonderful sales rep, Keneisha, the manager. These two made buying my sofa an easy process. They worked with me at every step of the purchasing process to be satisfied and definitely earned by business that day and in the future. The delivery went smoothly as the tracking online was explained effortlessly and went as planned. Thank you Keneisha for making this happen.

Had a real nice salesperson named Tim and we were able to get just what we were looking for.

We needed to Purchase some furniture for my elder uncle and aunt,we live out of state,up north KC,Mo. I searched all over Tupelo for Furniture ,and Ashley Furniture was Perfect,after searching online and by telephone through the day we had all but given up...but then I found Ashley Furniture, and Everything turned Wonderful,the sales woman (Bethany) that I spoke with knew perfectly where to direct my concerns,she was very professional,knew exactly how to Wrap this whole transaction up in a matter of minutes...She was abundantly polite and courteous....very knowledgeable of the Product and handling everything from shopping to checkout,and offered helped to walk me through any problems that I might have.. and this was All done over the phone,she took time to send product photos, I also gave her my price range that I was needing,she was amazing Everything went Very smooth.. I very Highly recommend this busines,Bethany even got the Delivery set up right away....Very professional taking care of everything on a Long distance phone call,and setting up payment process...sometimes I don't get this good of service in person!...

Great experience! I was given the space to shop without being hassled. The sales reps were well informed on my items of interest and took the time to ensure I would be satisfied with my purchase.

Great job!

Wonderful experience. Alicia was so helpful in finding the right furniture for our new home. Super pleasant and knowledgeable, she took the stress out this buying experience 🥰

Salesperson was very nice and patient. Overall wa was a good experience.

A I was helpful and easy going during my purchase.

We ordered furniture on dec 24 , what we received was ripped in the back, still haven’t received the recliner, and biggest runaround on getting a new sectional , or a repair , the delivery people who delivered were smoked up , the sales in the store have continued to lie to us about warranty and how they are going to resolve this issue, we were told the would mess our credit up , I wouldn’t encourage anyone to buy anything from Ashley home store

We had an enjoyable time buying a new mattress for the bedroom and even a table for the dining room! The salespersons were friendly and helpful in our purchases! We love our local Ashley Store!

Helpful and friendly. Very easy process.

Salesperson was very helpful snd nice

He was very patient with my husband and I… he helped us meet all our needs… I thank him so much…we are so pleased…

The salesman we dealt with was great. IE Sunday. He was very helpful. The store we have no issue with. The call center and the warranty company is a whole other story. The store itself is great.

Chandler was friendly, professional and knowledgeable during our interaction today when I purchased a loveseat and recliner from Ashley. He listened to my wants and guided me to the correct furniture to suit my needs. The extended warranty was explained in detail also. I.E. was very nice as well when I met him today. The delivery is scheduled very soon, for which I am grateful. Thank you both so much for your assistance today!

Salesperson was extremely nice, helpful and knowledgeable! Will definitely shop there again

My husband and I purchased a Tempur-pedic mattress and then an Ashley base from them and we were mislead on what we were purchasing. When our bed was delivered, the delivery guys were great. Although, one side of the bed does not work properly. We contacted the store and they gave us a number and we called and we followed the proper channels. We also asked if we could just purchase a Tempur-pedic base and we still have not heard anything and that was 3 months ago. We have reached out numerous times and still have not gotten anywhere. We have been given the runaround. Would not recommend. Terrible customer service. Also, we cannot get our associate to call us back.

Wonderful service, very helpful during the entire experience

Chandler was super nice and helped us find what we wanted!

Delivery people were very nice

Wonderful service from an excellent salesperson!!

Awesome sales lady

I loved my experience here at the Ashley home store next to best buy in Tupelo Ms. Ms Vida Deaton was our furnishing specialist and she was amazing. This lady approached us in the store and asked us a few questions about what we wanted and that's all it took. Not only did she make sure she did everything she could to get us exactly what we wanted she made us feel like we were the only people in that whole store. Ms Vida Deaton connected with us right away which made the whole experience wonderful. I'm so glad my husband and I picked that store to go into. If I ever do need any other kind of furnishing needs I will be going right back to that store and seeing their best sales lady, Ms Vida. #Ashley furniture give this lady a raise! She is amazing and I wish her well ❤️

They were awesome.

Great experience… the staff is very polite, kind and helpful! I got some beautiful pieces… 5 star service!

Kenisha was extremely helpful and helped me to get the rug I really wanted!!! She also submitted an instore ticket for an issue that I have to get my armed recliner fixed or replaced. I'm still waiting for a call back on it.

Bethany was amazing! After introducing myself she let me look around and gather my own thoughts and allowed me to come to her when I was ready to discuss and make a purchase. She went out of her way to give me the best deal possible. Recommend her whenever you go to the Tupelo, MS store.

Our experience today was wonderful. Bethany was our sales lady and she was very helpful in everything we were wanting and made it happen for us. Super satisfied with Ashley Furniture of Tupelo.

Bethany was our sales lady and she was AWESOME….. We would highly recommend her and Ashley furniture in Tupelo MS for any furniture needs you may have.

We were in the market for my oldest son a new bedroom suit. He decided on a platform bed with underneath storage. When entering the store in Tupelo we were met by an agent named Tim, he was great. I sent my mother a photo and price of the bed my son wanted and she called me and said they had it $300 dollars cheaper online. I did mention this to Tim but nothing was said about it. I got the entire quote for bed, mattress, mattress protector, extended warranty, delivery and set up. I went home and bought the entire set online $600 cheaper than what they would have given me in the store. It’s been only a few days so we have not gotten the furniture yet and a delivery date has not been set yet but probably will be in the next week I imagine. Will update when the furniture and mattress arrive!

The sales person was extremely kind and helpful in helping with our purchase

The sales person that helped me with my purchase was Rodney Long, he was very helpful answering questions about the furniture I bought and the mattress I decided on, he was very respectful of my decisions on what I wanted !! I would highly recommend Ashley’s for you furniture needs Thank you Janice McMinn

The staff was friendly, helpful, but not pushy. My purchase was quick and easy. I will definitely be back!

We went in and were met with the nicest man. Mr. Sunday made our time at Ashley great. He helped us find what we were looking for. It was a great experience.

Great sales person, nice and very helpful.

Store was maintained well and furniture was well organized. I got great assistance with my purchase and in a timely manner. Great job all around. I recommend this store to everyone!!

Went to get bunk beds for my kids ... Friendly staff... Walked me through all the steps to get the beds and talked me though all the payments. Delivery drivers came set up the beds and was very nice as well

Sunday is amazing! Go see him!

The salesman was very polite and got us exactly what we wanted within a reasonable time very pleased

I wish I had contacted you earlier enough, it would have been much better and would have made a lot of profits by now. I didn't believe it until I made my first payout of $7,140 after taking a risk start up investment of $600. Contact her now to know how she works WhatsApp: +12016323095 Email: soniaharold9@gmail.com

Arrived right on time , took very good care of my furniture , very polite!!! Thanks a lot

They did everything fast and good 😊

Very helpful and excellent friendly service. Thanks Kenisha and Bethany.

Mr. Stanley always goes above and beyond with his customer service.

Update... due to lack of communication, I have to change my rating. My furniture was scheduled to be delivered and thirty minutes before I was told that it was just a partial delivery. My parents had already gotten rid of their old furniture and were some excited. What a severe disappointment! I was given a small percentage of my money back, but this does not cover my parents being inconvenienced through the Christmas holiday. I really can't say enough wonderful things about this store. I called to purchase some things as a Christmas gift. They were professional, prompt, and informative. They assisted me with finding my item, checked on line to make sure I was getting the best price, and promptly sent me a quote for the item so I could review it and complete purchase. They assisted me in setting up delivery.I really appreciate the way they handle business at this location. BRAVO!

We had the best experience. Will definitely return!

Alicia was very patient with us, and not pushy at all! We are so happy with the bedroom furniture we found!

Lori Hampl was very nice to deal with! Very Helpful!

It was the first time we were there and the best experience ever

Terrible

Great prices and products. Service was excellent. Very pleased with purchase and price.

On time perfect delivery and install

Very good service,prompt!

I prefer to be greeted upon arrival but we weren’t. I came looking for a few items and lucked up on finding one, I couldn’t pass up. The item was not tagged so we asked for pricing, a woman found the price of 1,040 and said it would be around 837 with Black Friday discount. I looked online for similar items and ran into the same exact item for 599.99! Please do better at trying to find the best prices for your customers. A gentleman ended up matching the price, which was much appreciated otherwise we would’ve left it there. Now I’m anxious to see if it arrives when promised

It was easy to get the furniture I was wanting and they made it a no hassle to get the ball going on the furniture but the only reason I rate it lower is because I asked multiple times on the phone about the free gift with the Black Friday sale if I could get the PS5 free gift instead of saving money on my furniture because it would be less of a hassle in the long run to get it now with Ashley furniture instead of buying later and fight the crowds of Black Friday sales. They agreed and said yes you will get your free gift multiple times. So I then drive 2-1/2 from my work after I got off to sign papers on my furniture and pick up my free gift the PS5 I was hoping for and they bring out a cooler instead. When I asked why I was getting a cooler and not the PS5 I was then told they never had any. So now I’m paying an extra $600 for a cooler that’s worth $279. It was super frustrating after asking multiple times on the phone if I bought it then it would lock me in for the free Ps5 gift and I was insured of getting the free gift. I would’ve rather saved the money instead. Buyer be ware. Anytime they have a promotional “gift” it’s definitely not worth it. Take the savings on your furniture.

The driver showed up within the time that was estimated and got the bed in the house in quick order.

Very courteous and professional engagement! Allows patrons to browse on their own and engage on your terms when you have questions. If you make a purchase upon your visit, you leave without buyer’s remorse due to their price match guarantee, provided they are not already the lowest. Three sales associates that contribute to such feelings at the Tupelo location are: Bethany, Alicia and Sunday! Tell them I sent you!!!

Always a good shopping experience!!

The service was fantastic. I love my sofas.

(Translated by Google) Everything to furnish and decorate your house. (Original) Todo para amueblar y decorar tu casa.

Stanley was so nice and helpful. I was looking for a certain bed and he tried his best to find it for me. Still ended up leaving with a beautiful rug.

Really good experience. We selected some nice furniture at a good price. Our salesman, Rick, was a great help.

Nice people really helpful

While I FINALLY did get a new chair, I had to wait 9 full months for the delivery. I had to send the pictures 3 times and never got updates. My warranty ran out 3 days before the chair went crazy. I had purchased the extra insurance or I would be here with a broken chair. I will not be doing business with them again. Very poor communication and no reason for the delays and poor communication.

Stanley is awesome!

Excellent

The experience was great. We found the piece of furniture we were looking for. Ashley delivered in a few days. The delivery guys were great. Overall, I honestly couldn’t ask for a smoother experience.

Experience was great. Chose the sofa we wanted, financing was a breeze and our new furniture will be delivered in less than a week! Second time buying from Ashley and saw several things I’d like to purchase in the future. We will definitely be repeat customers!

Rick was excellent help! Very knowledgeable about the furniture I was shopping for.

I had a good experience at this store and I will be going back.

Great Customer Service!

I recently had the pleasure of visiting Ashley Furniture in Tupelo, Mississippi, and I must say, it was an absolutely fantastic shopping experience! From start to finish, every aspect of my visit was worth applauding. First and foremost, the friendly and knowledgeable staff at Ashley Furniture were a breath of fresh air. They greeted me with warm smiles and went above and beyond to ensure that I felt welcome and valued as a customer. Their expertise in interior design and furniture recommendations truly helped me make informed decisions, and I appreciated their patience in answering all my questions. The store itself was immaculate and beautifully organized, making it easy to navigate through the various furniture displays. The attention to detail in arranging the showroom was evident, allowing me to visualize how the furniture would look in my own home. The vast selection of high-quality furniture pieces catered to a variety of tastes and styles, ensuring there was something for everyone. What impressed me the most was the exceptional level of customer service I received. The staff guided me throughout the entire shopping process, providing valuable insights and suggestions without ever making me feel pressured or rushed. They genuinely cared about helping me find the perfect pieces to suit my needs and personal style. Furthermore, the prices at Ashley Furniture in Tupelo were quite reasonable for the excellent quality offered. The store frequently had promotions and discounts, which made my shopping experience even more enjoyable. I truly felt like I was getting great value for my money. Lastly, the delivery and assembly service provided by Ashley Furniture was top-notch. The delivery team was punctual, professional, and handled my furniture with the utmost care. They efficiently set up everything in my home, ensuring that each piece was in perfect condition before leaving. In conclusion, my shopping experience at Ashley Furniture in Tupelo, Mississippi, surpassed my expectations in every way. The friendly and knowledgeable staff, alongside the extensive selection of beautiful furniture, created a delightful atmosphere. I highly recommend anyone in search of quality furniture and exceptional customer service to visit Ashley Furniture. Trust me, you won't be disappointed! Wishing you many more delightful shopping experiences in the future!

Extremely satisfied with all help from our salesman. Would recommend to family and friends

Friendly service...had just what I wanted in a recliner and reasonably priced. Our sales lady, Octavia was the BEST. She was thorough and knowledgeable.

Excellent customer service.

My $1000 recliner broke 3 days after the year warranty! No problem because I bought insurance!! That was in February. It is now October and my chair is completely broken down. It is an electric recliner and is stuck. I sleep in this chair at night and now I cannot because now the motor is completely dead! In September they finally sent out a service man who took a picture and hurriedly left. There are two huge holes on either side of the chair where it went off track and tore up the inside bottom! They are STILL looking into it! THEY MAKE OVER $8O MILLION DOLLARS A YEAR, according to the owner. Now we know how!! I guess I need to contact the Daily Journal to warn people! They have a very long track record of NOT HONORING THEIR WARRANTIES!!! My next step is to see my lawyer! If anyone would like to join me in a class action lawsuit, please contact me! Sheila Ray, Saltillo, MS.

My favorite furniture store, I've always had great service here.

This has been a nightmare since July 21st. Not happy at all.

Our experience with Rodney at the Ashley store in Tupelo was excellent. He really made us feel at ease, answered all of our questions, and was not pushy!

Our experience has been great! Thank you for the support and feedback. I’m seeing great improvements

Very welcoming, knowledgeable about the job, very attentive, they met all our needs.

Friendly & helpful customer service

Great place to furniture shop. The salesperson Kaitlen was a delight to work with. She helped us find the perfect piece.

Me and my wife ended up buying a rather expensive sectional the sells guy was on his phone texting the majority of the time we where there. We signed the paperwork for the sectional then the next day he calls saying there discrepancy in the paperwork. That he forgot to add the wedge into the order because of the sku system they use. And excuse. And it was going to add 700 dollars to our order and we had to come back to tupelo and sign paper work. The only upside is the Manger very nice lady. Found out he messed up so she discounted other items and added the wedge to the order and made it so where we didn't pay anything extra. We told her if she wouldn't have done that we where going to cancel the order. So if you can definitely deal with the Manger!

Mr. Rodney Long help us with our purchase! He greeted us as we entered the store. He helped us fine tune our selection process. He gave us information about the products we were looking to buy and he explained the purchasing process from beginning to end! Our experience at Ashley's was flawless thanks to Mr. Long.

Very helpful salespeople.

Wonderful experience.

This has been a nightmare. We purchased a couch 3 months ago. 2 weeks after purchase, a delivery was made and it was HALF of a couch, the completely wrong couch. This was brought to the staff’s attention immediately and then we went 2.5 months with NO update on when we will receive the right couch. We have half of a wrong couch taking up our space, sitting in our home for free. I touch base with our sales rep, who is very kind, every week, and get NO update. “Working on it.” This is very frustrating and a huge let down. We finally randomly received automated texts to schedule a delivery, after several calls to the Tupelo location, no call back from management. Today, they just attempted to delivery the couch and it is wrong, again. We called management to just cancel order and supposedly “Vida” was walking to her computer to give us a call, per the person we were on the phone with, but here we are…. Still no call back. Now I’m getting texts from a random person at Ashley that they have a no return policy once a couch has been delivered to your home. I really hope this does not mean we have to pay for a couch that was wrongfully delivered and we of course do NOT want??! Do NOT recommend!!!

Great service! Rick was excellent to work with!

Ms Flowers did a great job of assessing our needs and helping us find the perfect piece for the space in our home.

Staff very friendly

Excellent customer service as usual!

Awesome service.

Manager and representative were very knowledgeable of the furniture that I wanted. It was a wonderful experience

She was good and quick. I knew what I wanted and she ordered them for me.

Makenzie met us as soon as we walked in. She was very personable. Asked us how she could help. We told her we were just there to look. She didn't pressure us, but told us to let her know if we had any questions. She checked in with us a couple times. Another employee came over to talk to us also. In the end we bought a new sofa and love seat for our new home. We are very happy with the service we got and love our new furniture. They are even able to schedule delivery when it's convenient for us. I would definitely recommend them and buy from Ashley again.

Alicia was very helpfu! Had a great experience at the Tupelo Ashley furniture store.

Very helpful and professional. Explained everything, which was very helpful in making a decision. We’re very pleased.

Could not have been a better experience!

Go in and find what you would like to buy. You should leave after that! I saved more than $3,000 buying from a different store for the same exact product. Shame on you Mrs. Alisha!

Had a great experience at Ashley! They gave us our personal space while we shopped, allowing us time to look at and try out different pieces without being helicoptered over. When we had made our decision to make a purchase, our salesman, Rodney, was very helpful in completing the transaction in a timely and professional manner.

Alicia was knowledgeable and helpful. She was not “pushy” and did not “trail” me giving me every opportunity to find what would work best in our home.

We went to get mother a chair, found the perfect chair and Kenisha was awesome and so helpful!

Fantastic service! I especially liked that no one tried to "sell" us something. The atmosphere was pleasant, and the staff friendly.

Mackenzie is new & waiting to help. I was underwhelmed with selection of sectionals. However, Miss Mackenzie pointed me in the direction of exactly what I wanted, in desired color. This camel couch is going to look amazing in my home. Thanks Mackenzie!! (Supervisor kept interrupting to give tips she did n-o-t need, back off Karen)

Katesha was 👍GREAT

Shopping experience was great... That's where it stops. I asked for the delivery window. The week that I was told my furniture would be deliver. I call customer service for update. The update added 3 more weeks.

Great place to get furniture! Mr. Stanley adds a lot of volume to this business. He was very nice, patient, and helpful in helping me find what I needed. The world needs more people like him!

Stanley is the best! Myself and my family have been his loyal customers for years.

Keneisha was great. She was professional and helped us tremendously. Y’all should gibe her a raise. There was never any pressure, just good salesmanship.

Just be prepared when buying furniture here and they let you know a date on delivery, that it will be 3-5 weeks after that. With my experience, I’ve had no updates on delivery until I call and it gets pushed back. I was also told that the people delivering my furniture was also putting it together, but that was not the case either.

Good

The manager made sure I got the exact bed I came in for. Great customer service.

It was great, very professional and knowledgeable and helpful

Very professional and excellent customer service

Great place to pick out some nice furniture.

Made me feel comfortable.. I get nervous about making big purchases.. but gotta say.. I felt fantastic and happy when I left the store. The manager and staff were very down to earth & easy to talk to.. Can’t wait for my Queen size mattress.. at a great price and easy payments.. so easy.. I really feel I’ll pay it off extremely early!

Stanley is a great salesman! Always helpful and gets us the best price!

Great customer service, he was knowledgeable

Friendly, professional and knowledgeable person. Great sale price. Easy check out. Would recommend to anyone.

Alfred was really nice and toured us to show us the different products we needed. Gave us a great deal and didn't pressure us into anything.

Our sales representative was extremely helpful & kind! It was a pleasure to shop at Ashley furniture.

Wonderful service, gorgeous furniture, and great prices! Can’t wait to get my new zero gravity couch and love seat!

I’m not getting furniture as I was told.

Staff was extremely helpful and attentive to me needs

Ashley has always had some pretty affordable products, but the customer service here (particularly the manager) was a joke. Will not be a returning customer.

Very attentive and they try to get you the best deals

Mr Stanley did a great job helping us find the right table .

I went in looking for a mattress, and Stanley help me find just the mattress I was looking for. I tried about five different mattresses, snd he gave me the best one that I needed. If you’re looking for anything and Ashley from furniture to bed and the dining room set, ask for Stanley and he will get you what you need. Thank you.

José our sales person was very helpful

In this world we live in today it’s getting harder and harder to find good customer service. Not the case with Alfred I was furnishing a house from out of state and he made the process so easy and stress free. I never even met him face to face. If my hand could reach that far I would love to shake his hand and thank him.

Couldn’t have asked for better service. Alicia was perfect helping us in every way.

Anthony Bush was great. He listened to what we were looking for and took us straight to more than enough to make a choice from. It took less a hour and we were done. I will be back.

Rodney was patient, knowledgeable and so pleasant. Pricing and quality were excellent Wonderful buying experience

From the day I purchased two of the same mattresses, to the day I changed my mind and wanted a different mattress, to the day the mattresses were delivered, I was so impressed with the professionalism, attention to detail and timeliness of the lady in the store and the two young men who delivered and set up the mattresses. Thank you for meeting my needs and having such patience with me.

Purchased an oversized chair. Due to communication issues was delivered 3 weeks. Was promised it in seven days. Packaging was all to pieces, seat cushion was dirty and accent pillow was not there. Been back to store, no help. Called number I was given and connected with someone overseas. Couldn't understand anything he said. Still don't have pillow after 5 weeks now. Service really sucks. No intention of ever shopping at Ashley again.

Dissatisfied!

Rick is great!

Best service experience we’ve had lately anywhere! Listened to what we wanted, knew the products to offer to best fit our needs and wrapped up the sale with the good prices and options!

Very professional staff! Mr. Stanley was extremely helpful and knowledgeable on the furniture I was interested in! Will be shopping here again soon. :)

We were well pleased with the level of professionalism we received while shopping for new furniture .

Anthony the salesman was very knowledgeable about all aspects of everything they sell.

They are saying they are closed but it says they are open at 10am and it's 11:14am so there should be some one working there now

Went to Tupelo store. Sales rep was very nice but failed to put in all of our order. This is understandable, mistakes happen. He called us and put the additional furniture in. We came back to pay and was about to be charged an additional fee for delivery. I spoke up, this too, was corrected. Our final straw has been the call we received saying order wouldn’t be delivered because it was overlooked. As of today, still no furniture or call as to when we will receive it. Will not be back to this store.

Had a great experience here. Would come back.

Alfred was great to work with. Great experience buying living room furniture. Thanks

Mr. Stanley service throughout the process was enjoyable and professional. I will purchase again from this Ashley location.

Excellent customer service for our order

I had a very knowledgeable salesperson. She was so easy to talk with and helped me find exactly what I wanted.

Great service. Salesperson was very helpful.

Quality & customer service!!

The sales man greated me and my family very nicely. He guided us through the store to look at a bed for our 6 year old son . We picked out a bedroom suit and he presented us with options on how to pay . We were very satisfied on our purchase. Thanks Ashley furniture

Got me approved quickly

Great experience as always!!!

I had a great experience overall! From being patient with me, while helping me search for what I wanted, along with my price range! Customer service was excellent. He was not just trying to sell a product; his main objective was customer’s satisfaction!!!

Alicia was amazing. She listened and made our purchase an easy one. We love our new furniture and can’t wait to see it.

It was a very good experience.

Very nice

Extremely helpful and friendly staff. Great prices and discounts made this a fun trip. Thanks a ton Stanley!

Very accommodating. Sales lady was great and friendly.

Great customer service!

OUR SALES REP WAS PATIENT, VERY INFORMATIVE WITH A GREAT SENSE OF HUMOR. THANKS ASHLEY! WE WILL BE BACK!!!!

Great!

Got what I was looking for. Very satisfied with Stanley.

In and out quickly, took great care of furniture, and was interactive in conversation.

Rick & Sammie are amazing, whenever we are back in the store we will definitely ask for Rick! He was super friendly ,welcoming, & knowledgeable! :)

Very good! Sales lady was great!

Kenisha was very helpful with the purchase of our new mattress and bed. She was obviously very knowledgeable and made our experience fast and pleasant

Loved the service and help we received

Very satisfied, Anthony made sure I got exactly what I wanted ! He was so nice & patient.

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Vida Elizabeth was wonderful 💖

Courtesy and professional. Great interpersonal skills sets and knowledgeable about merchandise.

My Salesman Was Real Nice and Answered all My questions and concerns His Name is Anthony Tupelo Store

Kenisha was great! Very nice and was eager to help!

Good folks good deal great experience

Had no problem at all, was taken care off as quick as I came in and got my order placed promptly

They had exactly what we were looking for and my salesperson, Alicia, was very friendly and helpful.

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Our sales lady helped us find the dresser we wanted at half the price of the first one we chose. It matches the bed we got from Ashley and was under budget!

Worst retail experience EVER! First off the sales person convinced us to buy the warranty because it seemed like a good idea. Once they have completed the sale, you are on your own. The sectional was about three weeks past their already ridiculous timeline for delivery. Once it was delivered everything was OK for about a year until I try to file a claim on the extended warranty that I bought. The warranty that they sell you is a fraud. They claim to cover everything but when you call them and make a claim, they will find a reason why it’s not covered. They denied my claim without even seeing any pictures or anything. Do a Google search for GBS Enterprises and look at all the reviews. There were over 100 reviews and every single one of them was one star and everyone said the same thing that none of their damage was covered. Ashley should be absolutely ashamed of themselves for knowingly selling people a worthless warranty. That has to be fraud. After ignoring my phone calls for months, I decided to go to Ashley personally to talk to the office manager, Christine. She was extremely rude. She didn’t know what the warranty covered and even tried to argue with me about what wasn’t covered. I had to pull out the pamphlet that I got when I bought it to show her that it clearly WAS covered. then she got angry because I wouldn’t shut up about it. Basically, she stood up from her desk and walked away as if she was going to get someone to remove me from the store. Yes, I did raise my voice. But only after trying to explain to her the issue and then getting a talked to like I was a child. There are too many other honest, reputable companies that stand behind their product to buy furniture from as opposed to having to deal with Ashley. Please buy furniture anywhere else but here.

I was greeted by a man named Stanley. He listened to what I was looking for, what I liked snd did not like, he noted my physical disability in trying to get up from certain sofas and politely made suggestions, each time getting closer to what I wanted. He was very pleasant and never pushy. It was like he was more interested that I found what I wanted snd needed than just to make s sale. I appreciated his attitude and help. When I made the decision to buy, he helped me get the best price for me. I loved my Ashley experience and think this salesman is a definite accent to your company. Looking forward to getting my new furniture.

**DO NOT BUY** from Ashley. I bought furniture in Jan 2023 and still trying to get my sofa and love seat fixed. My sofa arrived broken and I refused it but the delivery drivers left it and said Ashley would swap it out. They also damaged my love seat by banging it on the concrete outside. I have contacted Ashley multiple times and provided pictures multiple times but can't get anyone to care. I paid for NEW furniture not DAMAGED furniture. They do not care about their customers. They only care about the money received from the sell. They are nice and friendly in the store but once the sell is complete, you no longer matter.

I was impressed with the service I received, she was friendly, patient, and very helpful. She went above and beyond to make my order right and took the time to explain everything to me so there was no questions when I finished. Keneisha was her name. So if you need new furniture go down to Tupelo’s Ashley Homestore and ask for Keneisha.

I had an issue with a piece that I purchased and Santina Shook took care of it from beginning to end very promptly and professionally!!! Love my sectional from you guys!

Picked out the perfect sofa and the service was friendly and helpful!

I always have a great experience when I go there. Bush is very polite and professional. I would highly recommend y’all to request for him when y’all go.

Excellent sales person. Very helpful in making our decision. Had all the info we needed.

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salesman kept telling us it would be 0% interest, then when he brought the paperwork said in his 9 years working there he hadn't seen it come back like that but we had to pay 34.9% interest suddenly.

We were very satisfied with the service there

Great customer service, Alicia did everything to make us happy. She was kind and explained everything very well. She was knowledgeable about all furniture pieces we looked at. She didn’t pressure us into getting anything we didn’t want. Glad we were able to work with her.

Great salesman, very nice, listen to I wanted and a great deal

Vida Deaton helped my husband and I. She is very knowledgeable about the products and has the patience of Job in explaining how the electronics in the furniture pieces operate. Very pleasant experience. We wound up buying a tee pee bed for our grands. They will love it! You should go see the Ashley Homestore in Tupelo, MS for yourself and ask for Vida.

I shopped at Ashley’s yesterday and had a very successful experience. I found some things I was looking for and Alicia Andrews was so helpful. Thank you very much!!

Very friendly. No pressure. Just let you shop.

I was searching for a new chest of drawers. I found what I wanted online. I then called the nearest store to see if it was in stock. It was not. But, the saleswoman was very helpful and ordered it for me. Great service.

Great experience with Ricky Turner.

Need solid cherry wood frames too and more details on prices on what it includes where customers can see the backs of beds too

Manager Stanley was excellent in his introduction of the understanding of the type of mattress. We need it in our home. An excellent customer service and very knowledgeable..

Mr. Turner was very polite and helpful and explained everything to me would recommend him to anyone

We had been to other places but we were not finding what we really wanted. We decided to try The Ashley Store before giving up for the day. Stanley helped us with our purchase. He was very professional and made our furniture buying experience so easy. We loved that they are going to bring it to our home and set it up for us when it’s convenient! We highly recommend the Tupelo Ashley Store if you are looking for new furniture for your home!

Kenisha Medcalf was very friendly and helpful. She spotted me as soon as I came in the door . Offered to answer any questions that I may have had. Once I made a decision she was happy to let me know the pricing and made sure I was satisfied with what I was ordering. Will definitely be going back to Ashley’s furniture home store .

Awesome experience!! Rodney Long is the absolute best! Top notch service! The store has a great selection and a quick delivery turn around time. Only Ashley Tupelo and Rodney Long for my furniture needs from here on out. Check them out, you won’t be disappointed.

My experience shopping at Ashley’s today was wonderful! Salesman Rodney Long is a great asset to this store. He was vey knowledgeable and also patient as I looked at almost everything considering I was there only to purchase a bed but because of such a great experience I will definitely be returning to make more purchases .

Do not buy anything period. Will deliver it damaged. Then will tell you that nothing is covered. Even if you have the extended warranty and coverage

Alfred was our salesman and we loved him and highly recommend him.

I love going in here they are so helpful and I got what i need thank you to everyone that helped me will be back soon!

Kenosha was Awesome she went above and beyond to help us with our purchase.

Professional and friendly staff large selection of merchandise

I had a very simple straightforward experience from the time I walked in the door. Didn’t try to push the most expensive item on us. We will definitely shop here again for our next furniture purchase.

Very professional and courteous. I really enjoyed shopping at Ashley. The lady was very helpful and she knew a lot about furniture. I know we will shop there again and recommend her to our friends.

Great service! Friendly staff! Welcome experience!😊

The salesman was experienced and very professional! Would definitely buy furniture again. Have spent plenty of money buying furniture at Ashley 's. The sales person Rodney Long was very,very helpful!

Very happy with everything about the experience in the store. Nice salesperson and manager. Will be back soon.

This store had exactly what we were looking for! The staff go above and beyond on customer service. A shout out to Kanesha!!

Everything was great starting from when I first walked in da store to making sure I got excited what I needed.

DO NOT BUY ANYTHING FROM ASHLEY! NO MATTER WHERE!!! They will deliver you damaged items and do nothing about it!! Terrible store everywhere!!

Alicia was very friendly, professional in selling us the product.

Very good customer service experience. Limited number of items are in-stock for immediate delivery, thus most items will be shipped directly from warehouse.

We came in looking to take advantage of the 60 month no interest for a Temper-pedic mattress. Kenisha Medcalf was our sales associate. She definitely made us feel "at home". She also made our buying experience very easy. We are grateful to her for being so kind. We would definitely recommend asking for her if you were to shop in the Tupelo Ashley Furniture store.

I was in and out in under an hour! One of the pieces I picked out had the price misprinted and they honored the price on the sticker without hesitation! Stanley was fantastic and so nice!

Every helpful and knowledgeable salesperson

their customer service there in Tupelo is amazing and the bed was fantastic we got. just ask for Mr Stanley 😉

Great experience! Thanks Rick Turner! Easy to pick out, and a great price, along with great financing! Ask for Rick Turner!

It was a quick and easy process. Alfred was very helpful

Our sales women, Vida was amazing. She listened to what we wanted and helped in every way possible. She has a great personality and awesome stories!

The sales representative we had was very nice and helpful, and wasn’t pushy about what he thought we needed, only assisting when we voiced a possible desire for a piece of furniture and answering questions about them all in all an amazing experience for shopping here!

Dee Bush is the best!

Very knowledgeable and helpful.

Very helpful and patient with me

Kenesha is the best!! She knew exactly what i wanted!!

Great people to work with. They let me shop and look around before offering me suggestions and recommendations that fit my needs. They did not harass me or annoy while I was looking around either (unlike some of their competitors). Great experience and recommend these people.

Our sales lady was the best. I told her what I was wanting and she took us right to it. She was so helpful and nice. Great customer service.

Very friendly and very helpful

Excellent service,friendly and professional staff.

Vida Deaton was Fabulous! Very informative and helpful ,

Very helpful and nice

I came in with absolutely no idea what I wanted to do. I left feeling satisfied & dealt with in a professional manner! Excellent staff 👍🏽

Bought furniture end of Aug came in end of October…Delivered Oct 26th Floor was damaged do to furniture being damaged and screw exposed….ordered gray furniture got brown…decided just to keep brown furniture with all the bs….needed floor fixed and a new leg on bottom of furniture…was told couldn’t give just a leg would order new piece of furniture as if to date Dec10th still no new piece of furniture or a leg and apparently they don’t want to fix either way…chaise lounges is sitting on 2 x 4….no one from customer service is in the US and they could care less if fixed or not…didn’t want to fix floor but I had had video footage of the whole thing where it got scratched ect….so as of now nothing has been fixed….sales ppl tell you what they want u to hear…it may happen here n there or this may happen quite often either way…if and when u do have a problem after spending $11,000 plus on furniture don’t expect it to get taken care of!!!! Like I said furniture was suppose to be Gray originally….and they delivered brown…messed up with no intention of fixing said chaise lounge…been trying to get just a leg now…for close to 2 months 😡 Vida our sales person has been trying to get this resolved with no luck and works there….I would highly recommend going elsewhere to many furniture companies out there to have this much trouble!!!!

Delivery was accurate but we still had to install shelves, chairs were unbalanced and install the knobs on the doors. I just exspected more, maybe there was something in the fine print that i didnt read.

I have tried 4 times to get correct furniture delivered to my house , I have a new couch in my living room that I have tried to get them to pick up for a month because it is damaged and not what we ordered. 4 trips to the store, 8 phone calls and no help from anyone at Ashley!

Great service! And fast delivery promised! Very satisfied

It was great! They were very helpful without being pushy!

Vida was extremely helpful, patient and kind while assisting me today. I do plan on adding to my collection and she will definitely be the person that I ask for when I return.

Great, honest, respectful salesman. We love Alfred and when we buy again, we want Alfred to help us

We bought a king bed, mattress, and two end tables a week ago. We were so excited about this. We were told they would be delivered today. So we got up early moved our current bed and furniture out of our room ect. Waited a while. No one showed up so my husband called the store. To learn our furniture was not going to be delivered today. No one called us to let us know what was going on and that they would not be delivering today. And chances are if we had not called we would have just kept waiting all day without them calling to let us know what was happening. We canceled our order because that was not professional of them to do. I definitely recommend going elsewhere!

Kaneisha was so sweet and helped us find the perfect mattress plus a dining room set! She worked diligently to get us a great finance rate and I am so thankful for her help especially during this holiday season! I will remember her kindness and beautiful smile! Can’t wait to go back for future needs at Ashley Furniture! Will recommend to family and friends!

Werkk it

They have extremely kind and helpful associates!

I had a wonderful experience. Stanley was very helpful and detailed about the merchandise. I can't wait for my delivery!!

They had what we wanted at a good price. Our sales associate was knowledgeable, patient and friendly. Alfred was great.

They were very Helpful and Professional!

They had what I wanted. And the Lady who helped us was friendly.

Had what we wanted at a good price. Albert took good care of us.

Purchased a dining room set in March for approx $4k. Delivery was delayed by several months. After it was finally delivered within the first month of use the bench cracked where there was a knot in the wood. Ashley Furniture didn’t want to warranty this defect. After much argument they finally agreed to do a replacement however 2 months later I am still waiting on the new one to come in. Don’t buy from this store. They won’t stand behind their warranty and have been a nightmare to deal with. Zero customer service on the back end of sale! I have been dealing with this for 9 months and would have been better off getting custom made quality furniture if I knew it would take this long.

Friendly, patient and knowledgeable!

Very helpful, great attitudes.

My associate was very knowledgeable about the products we purchased and we were able to stay within our budget.

Jacob was great! The entire staff made us feel very welcome. The sales pitches were a little aggressive. Lots of emphasis to buy things on finance, which is to be expected. Overall a good experience and easy to understand process.

alicia was so nice and helped us pick out a sofa and chair and a half!!! we are so excited to get our furniture! such great quality!! will be back to get more from alicia!! 😊

It was a great visit! Vida was a great help and I highly appreciate and recommend her! She knew her stuff and try her very best to help you with all your needs.

Got everything we needed and plenty of help.

Lady that helped was nice..the only issue I have is I had a credit for not having a call in on my furniture after 5 yrs…but saying now it expired but I was told in august that it didn’t expire til November or December…and I’m kinda frustrated about that bc I specifically went to use it and would’ve would it in august if I knew it was gonna expired but the guy told me November or December then it changed yesterday…hope y’all can get this fixed and answered

Love Ashleys! Rick will get the job done. Great customer service

We love our new furniture!! Vida our salesperson completely blew our minds!! She was friendly, knowledgeable and patient with us !! She allowed us the space to figure out what we wanted and what payments worked best for us. Go see Vida !!!

They were very patient with me & answered all of my questions. They helped me figure out placement on my home for the pieces I wanted. One of the ladies even helped me out when my 2 year old decided she needed to have a meltdown.

From the minute we walked into Ashley's we were warmly welcomed and helped by Stanley. Every sales person should be trained by him. Stanley introduced himself, gave us a flyer of the sales/specials they were presently running, and offered to leave us be to look around, and if needed him, just wave and he'd be happy to help us with anything. We LOVED that! We felt sincerely helped rather than pressured. We purchased a wonderful living room set that was IN STOCK and will be delivered next Tuesday!!! So excited! This was our first time, but certainly not the last, at Ashley's in Tupelo. They have a large showroom with many lovely, good quality items, for fair prices, and in many different styles.

First off the sales person convinced us to buy the warranty because it seemed like a good idea. Once they have completed the sale, you were on your own. The sectional was about three weeks past their already ridiculous timeline for delivery. Once it was delivered everything was OK for about a year until I try to file a claim on the extended warranty that I bought. The warranty that they sell you is a fraud. They claim to cover everything but when you call them and make a claim, they will find a reason why it’s not covered. They denied my claim without even seeing any pictures or anything. Do a Google search for GBS Enterprises and look at all the reviews. There were over 100 reviews and every single one of them was one star and everyone said the same thing that none of their damage was covered. Ashley should be absolutely ashamed of themselves for knowingly selling people a worthless warranty. That has to be fraud.

It was a very pleasant experience. The salesman was knowledgeable of the in store products. Very helpful in helping me make a selection that would best serve my needs and color scheme.

Which they did. However I will not buy from Ashley again. Totally a disappointment Very very very disappointed with warehouse and delivery. Was to have delivery on Saturday , warehouse called and reported delivery was within 21 minutes from my home. 30 minutes later called naps during said “delivery was canceled, that the driver could not get down our road due to low hanging tree limbs and power lines. We tried numerous times to call customer service before someone finally answered. Told them their was no reason for them to cancel delivery that if driver had called us we could have met him and transferred furniture to a trailer or could have helped guided him through. They said it wasn’t safe and driver was on his way back to warehouse in Memphis and it would be Tuesday before they could deliver it. Spent all day back and forth with warehouse and Tupelo store with out a resolution. Finally someone called to let us know it would be Monday when they delivered Total disappointed. Will not buy from Ashley again.

Bought my TV entertainment center in Feb, 2022 I was told I would have it in June,2022. After 12 deliveries to my home I accept the order. sept,2022. Every delivery my shipment was damaged. Spent many days waiting for delivery and twice no show after sitting at home for 4 hours. Other time delivered the same damaged piece. I have my order after 7 months and took the best they had. Still things wrong with it, but I will deal with it. Store manager in Tupelo,Ms Addie was the best help ever. She tried over and over to get my shipment right!

Kenisha was awesome. Very friendly and professional. Gave us a great deal for a recliner I needed during recovery from surgery. Ashley, yall have a great lady!

Ttttttttttttttttttyyyyyyy

Rodney and other staff members were very helpful. They also didn’t hover as we looked and rattled drawers! I really appreciated that!! Looking forward to receiving our new furniture next week!!

We had a terrible experience. We had to get plastic wrapper paper; when they could have did that for us. As we get the sofa, me and my brother had to put the couch in the trunk ourselves. The retail sales associate just sat there on their phone. Love the furniture, but not the workers.

Aleisha was kind and very helpful to find my recliner

Fast and friendly service.

Anthony was professional & very helpful & honest!

Alfred is a salesperson all stores need to have. Very courteous and not pushy. I sure hope he's making plenty of sales!

Very personal...very knowledgeable of her product..may the Lord bless

Our sales person was very nice and did a good job helping us find what we needed without a pressure sell

Kenisha was WONDERFUL! She was so helpful in every way while we picked out our new furniture. Great experience!

Bought a mattress and loved the way Ms Vida took care of me. She gave me all the advice and helped to make my experience comfortable and enjoyable, will definitely be back for more items.

Bought furniture here 15 years ago, used to have a great selection and best prices around. Still a decent selection but man the prices have went up. Inflation i guess

The salesman, Mr. Bush was very professional, helpful and took care of things in a timely manner.

I drove better than 50 miles expecting to bring home a dresser. Didn't happen. I could have ordered it online from my living room.

Pricey furniture that looks like it's going to fall apart

Great experience! Would definitely recommend them!

Stanley is great! Very helpful each time we shop!!

Excellent and fast. Super professional 5 stars!

Waiting 7 months was Ridiculous I canceled one of my orders because I couldn’t wait seven months for a bed. Then the dining room table and chairs were supposed to be here in 8 to 10 weeks 28 weeks later almost to the day they arrived. Your delivery team Mr. Jackson and his partner were outstanding. My Sales rep Mrs Andrews was 5 Star !!! But again the weight was ridiculous and no one has contacted me ??? Plus no one has offered me a discount or anything for my Ridiculous wait. Very unhappy with proceed !!! Would love to hear from someone in corporate headquarters ???

Stanley Stevens was so courteous and patient with us while we shopping were shopping for our new condo - best shopping trip ever!!!

Salesman was attentive and approachable without being pushy. Quickly answered questions and eager to help.

Very displeased with the service I received. I ordered a living room set in May, and I was told at the time of purchase that it would be delivered in approximately 3 weeks. After two months of waiting with no furniture or feedback from the company on the status, I called the customer service line. I was directed to a line overseas with representatives with poor phone reception that I could barely understand. Each time I called, the representatives gave me longer estimated delivery times. One partial delivery was scheduled and never arrived on the date expected. The company did not reach out to explain. Terrible experience. I was forced to cancel my order. I do not recommend ordering from this company.

The guys were extremely nice and professional!! The delivery was on time and overall everything was superb!!!!

Worst furniture store ever!! They have you signing a contract with them. To later tell you that your furniture will be delivered four months later. We ordered a bed on the 7st of May. We received a message. Telling us our bed will be delivered in 2 days. We give the old bed to a neighbor. To only have a mattress delivered. No box to put the mattress on or frame. So we cancelled the orders. Because they said it would be a couple more weeks before the loaner come. Now we stuck with paying for a mattress we don't need. They claim they don't take back furniture. We have bought us a bed. Now they calling saying they going to deliver. No thank you.

The lady that helped us was super friendly and understood what we were looking for well enough to show us exactly what we were looking for.

Anthony will hook you up.

Alicia Andrews has been my sales rep for over a year now, and always makes my purchasing experience so easy. She answers every question I have and makes sure to let me know she’s there for questions even after the purchase. I recently moved 3 hours south, and still go to her for all of my Ashley Furniture needs!

Go see Alicia at Ashley Furniture, she is very knowledgeable about all their products and she has a polite & pleasant disposition.

This was a great shopping experience!! They are very outgoing and knowledgeable about their products..

Customer was nice and explained things but was not going to offer me the sale. I actually left and came back and asked what was the sale because I was not told of the sale. After that it went well.

Our salesman was friendly and helpful. The store is set up very nicely with an excellent variety of designs and styles that pleasantly surprised me. I enjoyed looking around with no pressure and was happy to find many different pieces of furniture that match my taste for color and design. The sizes of furniture and the different profiles that each piece has reflects changing needs for conservative spaces in our current times. One important improvement the store needs is for them to restyle the restroom because they did appear to be a little neglected. That really is my only gripe because I wasn’t looking at anyone else while I was shopping I was just looking at the furniture and the styles that they had available.

Excellant service, salesperson, Vida, was very courteous and helpful, but not pushy. Got a great deal on dresser and chests! Will definitely do business with Ashley again.

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Kenesha answered when I called the Ashley store phone. She looked to see if they had what I wanted on the floor, gave me a price, texted me pictures and we drove about 35 minutes to their store to look. It was exactly as she told me so we purchased it...same day. She was extremely courteous and knowledgeable.

Very nice home furnishings with a wide variety of colors and features. Bought my last br suite and living suite here and I love it

Bought a couch, recliner and mattress. Was told the couch and recliner was warranted for five years and that I would get a mattress cover for the mattress. Made me think it was free. Well, me the big dummy didn’t ask to see the pricing. I knew the prices he quoted and he never quoted anything about the warranty price and that I was paying for the mattress cover. Anyway $399.99 was added for the warranty and $149.99 for the cover. Lesson learned! Ask to see all paper work before signing!

A great experience due to a courteous and helpful salesperson, Rodney!

I had a very pleasant shopping experience. Alicia was quick and efficient.

I have purchased several pieces of furniture from Ashley. We’ll never again. First, I received a king bed frame that was missing an entire hardware packet. I called on March 2nd after the delivery workers had attempted to put up furniture and couldn’t because of the packaging issues. I was told on the phone on March 2nd that hardware would be shipped by mid April. It is now April 18th no hardware has been shipped and they can’t even tell me when it will be. I bought a 2000$ mattress with another company that I can’t even use for almost 2 months now because of the delay. I understand shipping is behind but what I don’t understand is the poor customer service. A few of the agents (not all) that I spoke with did not seem to care or have any urgency in the matter. Also, no compensation would be awarded at all besides a 50 dollar in store credit. Why would I want that when I probably will never purchase an ashley product again. I need to be sent a new bed or compensated for waiting almost 2 months with no idea when I’m even getting the hardware. Extremely disappointed and have lost a customer.

A 3 month nightmare of furniture and delivery problems, and I’ve never experienced this level of lack of response and communication. Emails, texts, and phone calls never returned or even responded to. My sales person, the assistant store manager, and now the store manager at the Tupelo, MS store have all ignored two remaining problems and won’t even call me. Not sure what else to do, or who to contact for help.

Jacob was wonderful and very helpful. He made the process easy, and we are thrilled about our new bedroom set!

Our salesperson Kenisha was the best! She knew her stuff and helped us pick out our new kitchen table and chairs and we are so pleased.

Rodney, was the best. He new the products, answered all my questions. He didn't rush me or anything. Let me decide! I went in looking for an adjustable bed. He had me try out 4 different ones so I could compare. I got one then also, found the Party time sofa I wanted. Thank you! Rodney

Fast and very friendly service.

Ashley has now failed to deliver our new furniture for the third time today. Delivery always seems to be an issue with this company... never again .... If you’re smart you’ll shop elsewhere

Kenisha was very helpful! It was very low pressure and she even told us about sales that we weren’t aware of. Overall great experience!

The staff they are straight forward with you! they are not gonna lie to you to just make a sale they are 100% honest and will help you out the best they can and the products are amazing!

Great shopping experience with Vida. She answered all our questions graciously, and allowed us time to look at several models. She also worked hard to get a price that we wanted. Go see Vida for your furniture needs.

Update: So, after waiting since April for my bedroom set to be delivered (July) and “white glove delivery” I am disappointed. My bed fell twice almost immediately after they put it up. I was simply moving it out from wall to plug in my nightstands. Therefore white glove delivery isn’t worth the price and I feel cheated waiting all this time. On top of that the set quality is subpar for spending what I did. I expect more for Ashley bc they are supposed to be a leading furniture manufacturer.

Alfred Mcmillion was great to work with! I had to order what I came in for and he explained every step and what I was to expect during the process. I love Ashley furniture and I have practically filled every room in my house with their furniture. If anyone is in Tupelo, MS go see Alfred! He will treat you right!

Anthony Bush is by far the best sales person I’ve dealt with when it comes to furniture. He was knowledgeable, professional, and had a passion to assist. He loves what he does and it is very rare you find that. I will be purchasing ALL my furniture through him. Thanks Anthony!!

Fantastic and not pushy. Took our time.

Vida was an awesome salesperson!

The wife and I went in to the Home center to “look” at a new recliner. We found a couple that really caught our attention so the sales lady gave us the rundown on the ongoing sale and the details of the recliner. We had so much fun discussing our reason for looking at new furniture and talking about the kids, that before you knew it, I was asking about other pieces of furniture to match…. Not once was I solicited about the other furniture, but was given answers to all my questions and concerns, such as warranty and such. She had a great personality and made this probably one of the best, if not the best furniture shopping experiences in my life. Needless to say, we wound up with the recliner, a couch, and a loveseat to match. Can’t wait to see how it looks in my living room.

My daughter and I met with Jacob tonight. He was very attentive, but left us to do our shopping and deciding. He was there to answer questions and was extremely helpful in helping us figure out best solutions for our situation. Thank you, Jacob!!!

Upon arrival of our couch/love seat, Feb24th, the couch was damaged out of packaging. But they were able to still deliver/set up our love seat. Tonight, Feb26th, (you have 72 hours to report any damage found after delivery) we sat down and noticed it was leaning. Upon inspection we found out why. We called customer service (THE WORST CUSTOMER SERVICE) and spoke with a guy (didn’t get his name) who was very rude and no help until I requested to speak to his manager. 15 mins later he came back on line and told me the solution and that he just “didn’t know how to do it” the first time so he just told me there’s nothing he could do. I decided to check my cameras from the delivery day and found exactly why my love seat is broken.. I guess delivery driver didn’t think we would realize it.. ** video in comments”

Knowledgeable, friendly, and great quality furniture. After delivery of our purchase, we questioned the color of the product. The manager let us bring home a chair back to compare the store product to the delivered product. The manager was even willing to trade the floor product to meet our satisfaction. As it turned out, the color of the floor model and delivered product were exactly the same. The manager went over and beyond to insure our satisfaction.

Stanley Stevens was great and very helpful! He answered all my questions! He gave us all the time we needed without any pressure!

Jacob was very helpful! I will be coming back for bedroom set.

Stanley was nice and answered all my questions. good salesman

We went in looking for a mattress and Rodney jumped right on it! He was wonderful and knew the products! He answered every question we had thoroughly. Definitely recommend shopping here for your next mattress!

The process of choosing a new mattress was smooth and made easier by a knowledgeable salesperson.

We had an excellent experience with Kenesha in tupelo! She was able to work us through everything we were able to get and we WILL be back soon to see her again! 10/10 recommend!

It was great

Very nice, and very clean! Staff was super helpful and they have a great selection.

Our salesman, Jacob, was very knowledgeable about the product we were looking for. He let us look at our own pace and did not pressure us at all. Overall, we were pleased with our experience.

Vida Deaton was great. We discussed what we wanted and she let us know what would fit and what we could do for it to fit. The store showroom is great and lots of choices.

Vida Deaton was an awesome sales representative for Ashley homestore in Tupelo. Got a reasonable payment plan for the furniture we wanted!

Very helpful staff. Got me a great price & financing! Definitely recommend going here

Stanley with Ashley Furniture was great to work with! We found nice swivel rockers and the turn around time was much better than most other furniture stores

Before I visited the store, I visited their website so I was able to find exactly what I wanted with the help of our sales person, Alfred. We also bought mattresses and he was super knowledgeable about his products.

Dawson McCord helped us with our purchases and was an outstanding advocate for our needs. We purchased a dining room set and a sectional for our living room. We recommend Ashley Furniture and Dawson for all of your furniture needs.

Friendly and just very helpful!!

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I usually don’t bad mouth businesses on here, but I am today. I don’t want someone else to go through what I have for the last year. I went to Ashley Home Store in Tupelo. Salesman met us at the door, I bought furniture- financed for 24 months same as cash. Took my son back 2 weeks later to help him look for furniture. At this visit, I saw something I like better. Salesman changed the order (or so he said) and told me it would be a couple of months. A couple months go by (3 to be exact) and while I was at LeBonheur for my daughter’s back surgery, they delivered the wrong furniture. When I got home, I let them know. Salesman lied and said I never changed the order. Anyway…I cancelled everything and told them to come get the wrong furniture they sent. They did. Even longer story short, they are still billing me. They say now that it is the finance companies fault. Finance company said they didn’t credit the full amount. Meanwhile, it’s going as a negative mark on my credit. Thanks Ashley Home Store. This has been the WORST experience with retail. My advice…. Stay away.

Staff was courteous, helpful, and a wealth of information in helping us determine the best choice for our purchase.

Do not buy from this place their word means nothing. Dates they give you mean nothing. I was just told that I could place an order in their store and then 24 hours later I could call a different number to verify the dates I was given. 4.5 months they have had almost $6000 of my money. A legit ship date I was given today was 2025. Everything I bought in August of 21 had ships dates of October 2021.

Staff was very friendly an helpful. Will definitely be going back

Great place to shop for furniture. Sales person let us look around without pressuring us but was always available when we needed him.

staff was very helpful!! some products are on back order due to the pandemic but the staff made me aware of this and showed me options that would be able for delivery during my needed time frame!! highly recommend!

We had a great experience, Stanley Stevens was amazing. He let me decide on what I wanted the way I needed to process it. He was so nice and just let me think it through without any pressure. I would most definitely buy from Ashley HomeStore in Tupelo MS again. Thanks for all your help Stanley.

Great atmosphere, great customer service. Made me feel at home.

Great experience and friendly staff every time we come!

A great shopping experience. The sales associate, Alisha was very helpful. I highly recommend Ashley Home Store.

Never have I been let down by any Ashley store before. Too much to write!! After this post I was contacted by Ashley Furniture complaint department. I forgot the young lady that I spoke with name. However, she listened to my complaint which I assumed was small compared to other complaint. But this was not the case with her. She figured out what we needed to do to rectify my current situation. That is exactly what she did and made me and my wife happy. She was very caring and professional throughout the whole process. Thank you Ashley Furniture for fixing your customers problems.

Great staff interaction! Good selections!

Very courteous and helpful. Made our decision that we will continue to use the Tupelo, MS store for our future furniture needs. Shout-out to the store manager Stanley Stevens, he was awesome!

The salesman was such a kind, bright, helpful knowledgeable man. Was eager to answer and to help in every way. I had a wonderful experience overall and highly recommend Ashley Homestore because of customer service and their wide range of choices in furniture.

Amazing customer service! Very easy to deal with and very quick!!

I had a GREAT experience at Ashley! Stan was so helpful and made my purchase so easy.

My boyfriend and I visited the Tupelo location tonight, per request of a salesman last week. We came last week to purchase 2 pillows, but we were advised to come back to take advantage of a sleep specialist for a free pillow along with our purchase. We came back tonight (Monday) to do that. The sleep specialist was arrogant and seemed irked to help us. We had waited at the desk for a sleep specialist to help us, and we couldn’t help that he stepped up to assist - despite already helping a client, apparently. As we were testing the temperpedic bed, he had said “excuse me, if I have to pick between giving away a free pillow or helping a client that is going to make me money, I have to choose the latter.” Before walking away. This gentleman’s name is Jacob. Little did he know that we were there to buy 2 pillows! He would’ve been given the commission, if that’s what he was so worried about. But we will be shopping at Mattress Firm instead. Jacob the Sleep Specialist should work on his salesmanship before approaching any customers. Even if we didn’t intend to buy pillows, that is not how you treat a customer.

I stopped in the store in Tupelo Mississippi to purchase a dining table and chairs. I found what I was looking for and my salesman was I.E. Sunday. He was a breath of fresh air. He was so kind and helpful and made sure our experience was great. He took care of us promptly and was just an awesome person.

Great quality furniture. I’ve only not given 5 stars because of long wait for all my delivery. The staff at store are very helpful and professional

In the last 2 years I’ve almost gotten my whole house furnished. Still like a few pieces. Great quality and everything so beautiful. My experience has truly been great with the store and salesman. I will definitely be back Ashley’s

Jacob the manager was extremely helpful today. I purchased a bedroom set and temperpudic mattress. Thanks Jacob

Bad costumer service they don’t ever answer the phone at the store

I was treated as family. The rep. I had was very patient and involved on what I loved instead of trying to sale me furniture that I didn't want. it was a nice experience. definitely be back. Thanks Tupelo, Mississippi I.E. Sunday, very professional. This my 3rd purchase this year through him.

Great customer service

Anthony did a great job finding the best match for us and gave us time to think as well as taking time to show us all the options. We are so excited for our new couch!

Jacob Goolsby was the manager on floor to help me out. He listened to exactly what I wanted and helped me find the perfect dining table with barstools that I was looking for!! 5 stars from me!!

I was in the store a few days earlier and has spoken with Anthony, who was excellent to work with. They were extremely busy. When I went back Anthony wasn’t there, but the store manager was extremely accommodating and helped with everything I needed. They were all so polite and friendly, it made my purchase a very pleasant experience

Excellent customer service. Very friendly and helpful. We recommend Ashley Furtniture to everyone who is looking for quality furniture and good service.

Bought a leather recliner yesterday for the first time and waiting on it to come in to be delivered. The salesman was professional and not pushy which I liked. He gave me a good deal and happy with the purchase.

Ashley Home Store in Tupelo, MS has beautiful furniture and accents. The prices were reasonable, the store associates were great, and my husband and I are super excited about our purchases! However, we just wish our shipping dates weren’t so far out, so that we can finally furnish our new home!

Had a bad experience with store clerk

Friendly staff. Very helpful. Lots of great options

Very easy and quick to order , and friendly staff

We started building a new house in March. I went to Ashley Furniture in Tupelo on May 1st. I ordered a lot of furniture!!! Was told it would be in about 6 weeks. They said it would be in long before my house was ready to move in but they would hold it for me. They said they would deliver when I was ready to move in. Well, I am ready to move in, but no one can tell me when my furniture will be in or when it will be delivered. Every single week they tell me a different story. I am so disappointed! If I had known this, I would not have ordered. This is so unprofessional! This furniture has been ordered for nearly 5 months! This is unacceptable!!!

This place has good quality furniture. Its a Great place to shop for your home. Alfred McMillan, in the Tupelo store was very helpful!!! Thanks Ashley HomeStore!!!

I had Excellent customer service. I told my Salesman I.E. Sunday what i wanted and he allowed me to browse and when i was stomped on what i had invisioned he stepped in and provided great suggestions and insights. I actually purchased more than i intended. I guess great presentation and customer service will do that😊 overall my experience was Great. They also have 20% off right now which helped me get extra things that i needed.

We were greeted almost immediately by a sales person. She ask what we were interested in and helped us find it. The whole process was relaxed and no pressure.

While our experience there in January purchasing a bed was a fine one, we came there to purchase a couch and rug a couple of weeks ago. The salesman added an ottoman on our order. My fiancé explained we didn’t want that. Well they still attempted to make the first trip to deliver it. We explained we didn’t want it- and he took it back. A couple of days later, they delivered the couch. My fiancé had explained how much room we had to work with in our living room. He assured him that this one would fit. Upon delivery, we quickly saw the couch would NOT fit. FRIDAY, after delivery, I called Ashley. I spoke to someone super helpful, and he assured me that the manager would call me. It has now been 4 days, and no call. As well as no shipping update for when our rug will be here. Not to mention, we didn’t get the legs drilled on one of the couches because none of us could figure out a way to get it to fit. All in all, super unhappy about this experience.

Buying furniture was a breeze! I’m beyond excited to start using my Tempurpedic! Special Thanks to Vida! She was exceptional!

Nice ,professional and knowledgeable. Took a great deal of time to make sure I was getting exactly what I wanted.would recommend to friends. Thanks .

Ashley Furniture has good sales on every so often. We had already chosen the furniture we wanted so it only took us 30 minutes for our entire purchase. We were also told about the protection plan they have that is worth every cent.

Dawson McCord was Great! Thanks again!

Wonderful customer service. They are very attentive to your needs and listen to your every need!

We HIGHLY Recommend Ashley Home Store, and in particular Salesperson Mr. Anthony Bush!!!!! My wife Cindy and I cannot thank you enough Anthony for assisting us with our home furnishings and mattress purchase! Awesome experience!!!! 1000 stars if I could award same! Sincere Thanks! Chris, Cindy, & Evie Wren Jones Booneville, Mississippi

Very helpful and friendly, in and out with exactly what we wanted

Absolute nightmare, costumer service non existent. Waited 2 months for them to try to deliver the same broken table twice please please for your own sake shop somewhere else save yourself some time.

The young lady that helped us was very kind and helpful.

What a great visit to the Tupelo, Ms Ashley home store. Vida greeted us with a beautiful smile and was eager to please. She was so very thorough about explaining the products. We purchased 2 mattresses with bases and are anxiously awaiting their arrival. Great customer service from an awesome salesperson. Thanks again Vida!

Such friendly and helpful staff...but service is horrible...beenwaiting 2 monthes for a mattress and still no sure delivery date. I canceled order

There’s a lot of good stuff to say. An amazing experience. Greeted with good hospitality. I felt welcomed and right at home.

Beautiful furniture, friendly staff and no pressure to buy.. I will definitely be back for my other home needs!

We went to Ashley furniture in tupelo, everyone was very pleasant, and great prices, we was very pleased

I was welcome very professionally! Antony, was very helpful with all his information. He always had the answer to my questions! I purchased a beautiful sofa and loveseat for my beach condo. It had sleek lines and will be perfect, to add decor to my condo. The quality is very good! Thanks for a wonderful experience at your Ashley home store! Norma White

Awesome

Great professionalism and expertise in assisting with my needs!

Rick Turner was our salesman, he was Great!! Any questions we had, he had the answer. Very satisfied with the service. We will be back.

We went to Ashley to purchase a bedroom suit for our teenage son. We were greeted by the store manager and was given all sales options and told us the salesman, Alfred, would be with us shortly. Alfred was very knowledgeable of the product and sales. He didn’t push on the most expensive of items and was very understanding of our wants. We will most definitely be going to buy from them again.

Just purchased two recliners at Ashley in Tupelo and Jacob Goolsby assisted me in my purchase. He was very professional, informative and is an asset to his employers! Enjoyed my experience with you, Jacob !

Great experience service was quick and easy our sales rep Alfred did exceptional job

We were able to buy everything for our living room, couches, end tables and a cocktail table and a sofa table. Our salesman, Sunday, was great. He helped us narrow down and focus on what we wanted. He brought us to the pieces that worked with what we had in mind. We are very happy with our experience at Ashley Home Store.

Very pleasant experience. Has good selection

My visit was super easy. I didn’t feel pressured in to buying anything. My representative was very accommodating. She showed me exactly what I was looking for and went above and beyond to help me. She was sincere about helping me if I bought anything or not. I even got to take time to think about it, because it is a big purchase. The next day she was just as accommodating as the first visit and I got exactly what I wanted.

Beautiful furniture.

Stanley Steven’s was helpful and answered all of our questions.

Dawson McCord was great, very knowledgeable about the products and friendly service. We’ll be back!

Absolutely a terrible experience Ordered 6000+ in furniture Supposed to be 90 day lead time Six months later still dont have my furniture Was told a different story by customer service more times than I can count (that is when they would answer the phone) customer service was horrendous to try and deal with I wish I could give this company a negative star rating Never again will I do business with Ashley Note to Ashley Furniture Home Store (Tupelo Ms) It only takes a couple minutes to return a phone call !!!!!!

Salesman Rick Turner was excellent. We enjoyed buying, shopping, and his knowledge of products while in the store. From the moment we walked through the doors we had great customer service from him. Thanks Rick for helping us 😊😊

Wonderful customer service! Would definitely return!

Excellent sale person, very helpful.

My first time walking into a Ashley Furniture Store. I was so amazed how beautiful the store itself. It was really well organized and the warm-hearted welcome that came from the employees. Mr. IBEREDEM ESHIET is a very fine well outspoken, friendly, respectable salesman. He’s a good salesman who you can always depend upon to get the job doing. And I’ll be returning for more great furniture in the near future. Thank You For Making Me A Satisfied Customer On Today!!!

Rick Turner was fantastic to deal with !!! Very professional!!

Excellent sales and excellent transactions.

I had the best experience in the Tupelo, MS store. I was assisted by the most pleasant and knowledgeable salesperson, Rodney Long. If you go into the Tupelo location ask for Rodney. You will not be disappointed.

My wife and I came into the store to buy a mattress. We ended up buying a mattress and bed. The customer service was great and speedy.

I went back to see Alfred again, always helpful with ALL of my questions. Got me a great deal for an awesome piece of furniture ☺️

Salesman Rodney Long was extremely polite and helpful .He understood what we wanted and helped us through the process. Will tell friends and family about our experience

I'd would love to hear the ridiculous reason of why it can take up to 2 billing cycles for a refund of furniture to be credited back to me. We purchased furniture and 2 times in a row the wrong pieces were delivered cause the DC guys sent the wrong pieces. We setup a time for pickup (it got picked up quickly) and started the process of our refund of nearly $2000 and so far have only gotten the warranty fee back a month later and are being told the remainder of our refund could take at least 2 billing cycles to refund because Ashley computers systems have to refresh. That's gotta be the funniest and worst excuse I've heard. Either write the check for my refund and send it to me already or transact a valid/sufficient funds EFT credit to my bank account so I can get on with my life. I've lost patience with this process.

Very friendly and helpful. Showed us more than 1 mattress and explained each. Was very pleased. Our salesman was wonderful

Awesome service, super nice employees, and even better deals! Would not shop anywhere else Edit of this review delivery is a nightmare, table came in broken so the took it back this is after waiting over a month. I had to contact them about it and when I did the service rep scheduled another delivery time for a few days after that call. I took off of work to be here. When in reality I guess she pulled this date out of thin air. I have to wait another week just to schedule another delivery date. What a horrible system they have. Find somewhere else to purchase furniture.

A few years back I bought a lot of furniture from this Ashley. In the past I had good experiences with furniture insurance. I think it was Montage they sold me in the past and it was quick and easy. This time they sold me GBS warranty. I filed a claim August 2020, and it’s almost August 2021. Yes that’s a almost a year later. I have had issues getting this company on the phone, them sending technicians from 5 hours away that can only come every 2-3 weeks. Then also those company’s giving me a time (2 hour period) a technician should come and then they gave me a different time than the technician. I sat at home several hours waiting plus and extra 30 mins that day and no one ever called or came. Then I leave and later in the day the technician calls and I am 20 min out and he refuses to wait on me to return. Months later after I call multiple times and send emails I get another technician out and he orders the pArts. States they will call schedule an appointment after the supplies/parts arrive and I never received a call either. I sent GBS emails and I called. Nothing has been handled, then today when I call they said a technician was coming but one of my furniture pieces had damage that wasn’t covered with insurance. Not true, the technician guy told me when he was here they didn’t have the spray paint to fix it because it was from another country. I was told if they didn’t have the supplies to fix the furniture they would give me a new piece of furniture. Also he never mentioned it wasn’t covered under our warranty. It’s a stain and they previously tried to correct it with cheap DG spray pain and it didn’t match and it chipped off to show the stain. Every time I call this company I am on the phone 30-45 min. I can’t explain to you the time and anxiety I have put into a service I paid good money for. I have also contacted Ashley twice to explain to them these issues and they just keep trying to explain the process. Oh I get the process. I have taken the photos made the calls read the papers. 10 months I have dealt with this. Ashley sold me horrible furniture insurance and when I called today they gave me the same drama as the furniture company I have complied with for 10 months now. Basically today I also got the run around to send these emails and do this instead of talking to a supervisor explaining the issue. Emails and talking to non supervisors and managers have gotten me no where. Be aware of Ashley selling you this furniture insurance, they are aware it’s terrible and refuse to pay attention to the issues.

Place is nice, people friendly, they price matched for a great deal...I just want my couch! When I paid for it I was told 6 weeks. Today is 7 weeks & I havent heard anything so I called...not happy to say I was told another 4 weeks! Makes me wonder what Ill be told then. I ordered accent chairs & tables from another company...theyve been sitting in my living room for 6 weeks now. Please complete my living room Ashley! Vanessa Hayes

I’ve visited this store multiple times this year trying to decide on a new couch. Today, I finally made the plunge— happy to be officially an Ashley customer! The staff is always so personable, helpful and willing to work with your exact needs & budget. I’ve been helped by many of the staff members over the past several months and they’re all wonderful. Thanks to the Ashley Tupelo team!

Mr Stanley Stevens is so friendly and never once felt pushy! We highly recommend you to visit and ask for him by name!

This is the second time we have ordered from them and they screwed up our order both times. We originally bought a bedroom suite and then changed the order to a different one immediately admitted original order. They just delivered the wrong furniture. Now no one can fix the problem because they are ALL on “lunch”. We dealt with Rick.

I really appreciate the crew here at the Tupelo store. They always seem to help me find exactly what I want to meet my needs. A special thanks to Kenisha Medcalf, she’s the best.

Anthony was not only professional but extremely patient with me as I decided what I wanted. He gave me enough distance to shop but was close enough to answer any questions I had. When I was undecided he even made suggestions. I left there more than happy with my choices. Thanks Anthony!!

We had a very good experience at Ashley Homestore in Tupelo MS…. our sales lady was very nice & helped out tremendously on our choices for furniture ..would highly recommend this store !

Vida was the best! She was very knowledgeable about her job and by the end of our visit it felt like we were family. I would recommend her to anyone that was purchasing from Ashley!

Friendly atmosphere...no pressure, just pleasant. Kenisha was sooooo great, and listened to what our needs were, then fulfilled them. Thanks for a wonderful buying experience b

Dawson was AWESOME!!!!! He didn't smother me while I browsed the store, and he was very accommodating when I had questions. I will definitely request him for future purchases! It was absolutely the best experience I have ever had shopping at Ashley!

Mr. RICK TURNER was very professional meeting us at door explaining the sales promotions and showing us around. He walked away let us look checking back but not being pushy. Treated very nicely yet there if needed. Way I like sales staff and personality to go with it.

We had excellent service from Rodney while we were there. He was very polite and not pushy at all! Thank you to Ashley Furniture and to Mr. Rodney at the Tupelo store.

Alicia was awesome! Truly appreciated her time and assistance with my purchase!

Great customer service and guidance on the purchase of our new sectional.

Love the beautiful furniture 😍 love my new bedroom suite

Best experience we have yet had with buying furniture. Very professional and courteous.

The inventory was great sales associate was very nice, but fail to add an additional piece that we wanted to purchase, thereby causing me to make another trip from New Albany to Tupelo to correct the sale. Also the other negative of my experience was we were not informed of the delivery date until after our purchase. This discrepancy could have made a difference in the purchase. Customers need to know delivery dates before purchase is made. It was very upsetting to learn we would not receive our purchase for another month. I understand the manufactures delay but this was not conveyed to us before completion of sale. Very upset!

Great service, Dawson was helpful without being overwhelming in his presence. He helped us with every request we had. Believe me when I say he worked very hard to meet our requests. There are so many choices it was hard to choose what we wanted. I think we walked that store over 6 times. In the end we were very happy with our purchases and the help Dawson provided.

One of the most unprofessional and unreliable companies I have ever done business with. They were supposed to deliver my daughters toddler bed this month, just several weeks after we purchased it (or so that is what we were told by our sales person Alfred). Today we found out it was going to be 14-16 more weeks before the delivery date. I can understand a few days late on delivery, but 14-16 weeks is simply unacceptable. It is clear the salesman only wanted to make his commission off of the sale. The company is not holding itself accountable to make deadlines for customer satisfaction. I suggest you take business elsewhere. Do yourself a favor, they are trash!! We are not the only people this has happened to.

Very good experience, thanks Alicia for all your help!

Working with Rodney was wonderful!!

Very pleasant and nice young man. Enjoyed talking with him

My experience was a most pleasant experience. The customer service was outstanding beyond measure I will recommend them to others in my circle

Very friendly and knowledgeable service. Not pushy at all. Can't remember my salesman's name but he was wonderful.

I went into the store in Tupelo on 5/8 for the first time and I've never felt so welcomed anywhere else in my life the staff was so accommodating and willing and wanting to help that when I left after purchasing a chair that I decided that even though I live 50 miles away that this would be the store that I would do all of my business at and if at all possible with the same sales rep who completed my order for me she was just too nice and friendly and she made me feel like she was there for me I love this store, its staff and its selection and I will definitely be being a repeat customer for as long as the store exists ❤

Purchased a sectional sofa at the Tupelo, MS store with the assistance of salesman, Jacob Goolsby. Service was wonderful. Very attentive without being a typical pushy salesman.

Alfred was so helpful, knowledgeable & courteous! Great experience.

There are so many manufacturing companies around here and so many furniture stores but I thought I would go into Ashley home store and just look around. I was pleasantly surprised at the displays and even more surprise at the welcome I received from the sales representatives there. My personal sales rep was warm and caring, and she listened to what I wanted, what I needed and then went above and beyond to help me find exactly the right piece of furniture. I will be returning and I think you all should too!

Great experience! They were very helpful in everything I needed. You will pay for good quality stuff so it’s not cheap, but can be financed with no interest. Can’t wait to get it all in! Very happy with our purchases great place to get things you need for your home!

I experience a fabulous contact with one of the employee's her name was alisha I didn't want Noone to assist me but her a great warmth was in her always smiling ready to get. It going i appreciate ashely for hiring her whenever I do return and I will she will be the one..they need to have water available for customers some of us are diabetics GOOD JOB ALISHA..💯💯💯💯😍😍😍😍💞💞💞💞

Vita was very helpful and got us what we was looking for! We came in looking for a mattress and she helped us find the perfect one! Very nice and understanding of our budget. Stanley wasn’t any help at all when it come to loading the mattress, Vita helped my husband wrap it which was very kind of her but Stanley was supposed to help him load it and didn’t. So my husband had to load the mattress himself, I couldn’t help due to me being pregnant. But overall I’m satisfied with how well Vita took care of us!

Went in looking for a new bed frame to replace the standard metal frame and head board my wife and I had. Alfred greeted us and let us know if we had any questions to let him know and he’d be happy to help. After wondering the store we found what we were looking for. We discussed our current mattress with Alfred and he showed us a couple of different things that are available for people that get hot when they sleep like I do. They have technology that keeps you 3 degrees cooler than room temperature and another that keeps you 8 degrees cooler. Alfred really knows his stuff. I had no idea the technological advances that have been made in... beds of all things. Great experience. Thank you Alfred for all your help and sharing your knowledge and time with us.

I had a great experience at the Ashley Homestore! Friendly staff that helped me order and I love my new table and chairs.

It was a great experience they helped me fine exactly what need an I was treated well.

Staff was very friendly and helpful great experience .Rick explained and answered all of our questions.

I was personally impressed with our wonderful salesman Jacob Goolsby. He was very friendly and knowledgeable on what type of mattress I needed for my bad back to be able to get a restful night sleep. Would highly recommend him and Ashley Furniture Home Store to all my family and friends. Will be buying all my furniture from him and that store from now on.

Very great customer service

Went in looking for a bedroom suit and the salesman was extremely helpful! Found everything I needed at the best price possible! Highly recommend Rick Turner!

Went into the store with an idea of what we were looking for to go in our dining room and bedroom. Great service that was not pushy or overwhelming. Will be back for further purchases.

I am extremely disappointed in my experience with Ashley Furniture. I visited the Tupelo store back in January and ordered an entire bedroom set. I know that with COVID-19, manufacturing and shipping times have been lengthened. I have been given several estimated delivery dates starting in March and continually having them pushed back. Now my estimated delivery date is in May. Each representative I have spoken with about an update on my furniture has not been helpful. I am continuing to be patient, but taking thousand of dollars from someone and then not giving helpful updates is upsetting. I am beginning to feel like I’ll never get my furniture.

Was able to find exactly what I wanted and the staff was extremely helpful and friendly.

November of 2019 we purchased dining table and 5 year extended warranty. February 2021 top of table started to peel. I contacted store and was told to contact their warranty company, which I did. They sent a guy to look it, which he agreed the finish was peeling off. Warranty company refused the claim telling me it was a manufacturer defect and to contact store. Contacted store again and was told the manufacturer warranty was 1 year and table would not be covered. Lesson learned! Do not buy furniture from Ashley. If you do, skip the extended warranty as it is useless.

Needless to say I was not greeted when I entered the store due to all customers were being tended to but I waited as Alfred finished his customer and he did not disappoint. He was friendly, professional and funny he helped me with my purchases in a timely manner nd even helped get them loaded up.

Enjoyed our visit to Ashley Homestore in Tupelo. Vida Deaton helped my husband and I by giving the information we needed in a timely manner without smothering us and gave us the space we needed to look around and shop. Found some beautiful, not cheap, but reasonably priced functionable furniture.

I gotta give it to Ashley Furniture they really had my back! Shout out to Rick "BIG RICK" in Tupelo for getting me the very best deal.

Amazing! They have the most beautiful long lasting furniture for the best prices. Also have wonderful deals for payment plans.

My experience today was excellent customer service and all around excellent service from the time we walked through the door until after we left out the door Mr Sunday was our salesperson I feel that he cares about his customer to go above and beyond he needs to pay raise because you don't get good quality service like this from everyone.

Hi my experience today was excellent Ms Gardener. She done a super job getting us what we needed and ask for I would highly recommend you to go to Ashley furniture and ask for Ms Gardener

Meleoline cooperwood like the store the service was fantastic

I had a great experience at the Ashley Home store with my representative Jerry Copeland. He was very knowledgeable of the product and as a bedding mattress expert. His customer service skills were excellent and I actually came back to purchase a sectional from him as well. He should be commended for his excellent expertise and customer service experience.

Vida was such a big help ! She had a very good sence of humor 🤣 ! I told her my budget and she helped me stick to it without going over ! I can't wait for my delivery

The salesman was very nice. I got me a chase lounge. Also looked at a few living room sets that I liked.

The salesman was very nice and knowledgeable.

This place is the BEST! The customer service is top tier. Vera was very helpful!! She did a wonderful job at explaining the perks of different things and helping us find the perfect pieces for our home. I recommend Ashley HomeStore to all of my friends and family!

BUYER BEWARE!!! It is now April 2021 and my order for furniture I made in October 2020 is still not completed. The date has been moved 8 times and customer service representatives said not to expect a call back from a supervisor when I requested it.

While they were very nice and helpful in the store, it took like 2 hours for them to ring everything up and check me out. I bought several pieces, spending approx 5 grand in the store, they had my delivery set up for a few weeks out. While a couple of my pieces did get delivered, it is now a MONTH later and 2 major pieces have still not been delivered. When I called the store they told me they wont be available for another 2 months!! That is absolutely ridiculous!

Good store...good, respectful, nice staff. It was unsanitary as in spilled cups of coffee on floor items and I even saw a half eaten/half melted ice cream cone just chilling there but they had ideal deals however the staff was the best part with a great atmosphere and I left with a smile on my face and three purchases so I was overall satisfied.

Outstanding customer service. Very pleasant in store visit. Was greeted right away by the store manager and he turned us over to Alicia Andrews. She was very helpful and provided top notch service. No hard sale or hard sales tactics. I will go there for my next purchase for sure. Highly recommend anyone in need of furniture, go there first.

Had beautiful furniture at pretty good prices.

Loved dealing with the people!! The show room was laid out well. The people were amazingly friendly and most helpful! Thank you Ashley homestore you all were amazing!

Had an amazing experience. Great selection of furniture. I recommend to anyone who likes spending money on a top quality grade of furniture.

We are fairly new to the area. We went to two other furniture stores and could not find a livingroom set that we both liked. Happened into Ashley store in Tupelo and met Stanley S. who helped us locate what we wanted. Stanley was very helpful and NOT pushy. He was VERY knowledgeable and professional. Highly recommend working with Stanley!!

Absolutely the Best customer service experience I have had in a long time. As I walked in I was greeted by most everyone working there. I was asked very suddenly what I was looking for. I clearly described approximately what I was looking for as Mr. Rick Turner was showing me a few pieces. Just after a few quick glances Mr. Turner knew exactly what would suit me. He walked me over to the best fit rocker recliner that was very accurate to my detailed description and that met my price range. I am very pleased with the service I recieved and how well the associates knew their furniture to know exactly what piece to show you. I finally got treated like a real customer somewhere. I felt very satisfied with my purchase as well as the store I decided to buy from. P.S. Other furniture stores throughout the day before I got to Ashley HomeStore, treated me like a child not a real paying customer. Thanks, Mr. Rick Turner, I appreciate your generosity and help with my furniture purchase today!!! I will be back! I highly recommend this store!!

My husband and I came in the tupelo store on 3/15. Kenisha medcalf was a great help, only problem I have is we didn't receive a text (yesterday)telling us when our dinning room table would arrive(today), it was scheduled to be here today 3/25.

Attentive service, excelent selection, great financing options, and great discounts for paying cash.

Salesperson was very helpful and informative without being pushy.

Friendly and knowledgeable salespeople. Wide variety of inventory to choose from. No interest financing. Very happy with my experience in shopping at the Tupelo, MS store. Got just what I wanted.

I got great deals and the service was great..very helpful..

Rodney at the Tupelo store was most helpful and took great care of us! We appreciate you guys

Ashley Home Store is the place to go for all your furniture needs hands down the salesman and sales women are there to help along with the process.So if you want the best go to the best

My husband and I visited Ashley Home Store in Tupelo, MS on Sunday, March 14, 2021. We received excellent customer service. I received and email from the company regarding discounted prices and the gentleman (Stanley) that assisted us matched the online prices. We literally saved over $5000 on our purchase that day. We enjoyed working with him and loved our time at Ashley’s. We will definitely be visiting again.

Good place to shop for furniture! Employee very helpful!

Alfred was knowledgeable and very helpful. Thank you!

Great employees! Very helpful! And great price! Will come again!

Very pleased with the level of attention and detail with the displays of sets. They had the sectional we wanted, just didn't fit into the quaint living area we have. Prices were more agreeable than those of Room 2 Room.

Ms Alicia Andrews at the Tupelo Ashley HomeStore was very friendly and helpful. She had the patience to answer all my questions. Plus, she gave me great suggestions! I had a great experience 3/10/21 and it's much appreciated. Thanks!

We had a wonderful experience at Ashley today. We stopped in for the first time, just to look around and were greeted by a sales team that was friendly and very helpful. The piece for furniture we we interested in offered several different option and the Sales Person answered all of our questions, which reassured us they we were purchasing the right piece for our home; which we did. Thank you Ashley!

I was there yesterday, and I feel like I’ve gotten the best deal I’ve ever come across with furniture! I’ve been to many furniture stores and no one has top this deal with a love seat and recliner. Thanks thanks! I’ll be shopping with you guys more often! You guys are the best!

Rick has always been so helpful when I’m looking for something new. He provides recommendations and then steps aside so that we can shop without feeling pressured to purchase. Thank you!

Jerry did a great job helping us in our purchase of a new sectional. Highly recommend him!

I bought a recliner which broke last summer and still haven’t received a replacement. Just called customer service. The comment, “There is a little bit of a delay” and now it will be April 13th! August to April? I’ve called and gone by the store several times and get absolutely no great assistance. I even had a mgr say he would call me . Nothing

I bought a dining table and 6 chairs in October of 2020. I called to inquire about the delivery of the table and chairs in January 2021 and was told it would be February. I called in February, and they told me it would be end of April. I was very upset and mentioned that I may just cancel my order since it had already been 4 months since I placed the order. I got a call the next week that my order would soon be delivered in the beginning of March. Today, I received my dining table and FOUR chairs. When they had called to tell me that my order was going to be delivered, no one mentioned that it was only going to be part of my order. I just called in to ask about the remaining 2 chairs and was told it will be May before they are delivered. I bought this set in October 2020, and it will have taken 7 months for my entire order to be completely delivered. I will never buy from Ashley Furniture again, and if anyone asks me, I wouldn’t recommend. They have beautiful products but their order fulfillment time is ridiculous.

Super nice and helpful sales people

My salesman very friendly and informative. Would definitely go back for other furniture needs.

Great experience at Tupelo Home Store with Anthony Bush. Very knowledgeable and took care of our needs efficiently.

The employee, Sunday, was very helpful. He went above and beyond what we were expecting and helped us get our new bedroom set. Thank you!

My fiancé and I were looking for a bedroom suit, and Jacob at the Ashley’s in Tupelo was so great in helping us! He was especially helpful to me in answering every question I had finance-wise as it was my first ever big purchase. We bought a beautiful bedroom suit and a new bed for a great price!

I will never EVER do business with the HomeStore in Tupelo, ever again!!! They have ZERO customer service in store... I ordered furniture and was told 4-6 weeks until delivery... Okay, no problem... 2-1/2 months later, and still no furniture... Tried to cancel the order, and finally cancelled through corporate and never a phone call returned, NOTHING!!! I went and bought the exact same furniture, from a hometown furniture store, and could have picked it up the same day, but will be delivered in 4 days... Do not trust them when they say it'll be here at a certain time, but definitely don't expect a phone call if it's delayed, or for them to call you back...

Awesome sales reps and service. They will do everything they can to help find the furniture that fits your need and budget.

Wonderful easy shopping !

STOP!!!!!! Lieing to your customers and giving them the running around about when they will delivery your furniture!!!! Am a good paying customer!!!! I order a mattress and adjustable bass. Order on December 21,2020 The store in Farmington Mo. The sale person Robert Baker. So we waited and waited!!! So they never called us and let us know anything when it would be delivered!! I called on jan 9 2021 and told us it would be jan 18 2021 for delivery. No delivery!!! So called again and talked to Rachel she said to talk to the person who sold us tha mattress.so talk to Robert Baker he said February 6 or 8th. So waited no delivery called talk to Rachel said it would be 10th or the 16th of February. Called today February 17th and Rachel said the store in Mississippi was short hand and now it would be march the 18th now!!!! First at the beginning they said it was coming from poplar bluff!!!now its Mississippi!!!! They do not take care of their customers!!!! At all!!!! Just the run around!!!! I will be getting my money back and go somewhere else that has great customer service!! Ashley has poor customer service and not telling the truth to their customers!!!!

We had a great experience. We will be back.

Our sales manager in training, Kenisha was amazing helping us! She was knowledgeable and personable! She was a great help to us! I love how the home store is set up! Everything is beautiful and well placed!

IE was very helpful and courteous. Answered all my questions and did not hover while i shopped. Was attentive to my needs and was very professional.

I. E. Sunday was an excellent salesman. He approached us without an overbearing mentality. Told us he was there to help us whenever we needed, and that he would leave us alone while we looked. After we found a couple items we liked he was very helpful with helping paint the picture for our upcoming home. Loved the selections and prices PLUS the help was great

Excellent service by Kenisha Medcalf with buying furniture for our new home. Jerry Copeland in the mattress dept was very knowledgeable on the Tempur pedic mattresses. Manger David M. made us a good offer. Overall service was awesome. We highly recommend all three of them. Alan and Ginger McLeod