Ashley Store | Ballwin, MO 63011

I love the amount of furniture. I always find something I like and the staf is wonderful

The entire process was very smooth and efficient. Chris my salesman did a fantastic job helping me with everything.

My mom and step dad bought a loveseat which had adjustable headrests. Within month, they would squeak when automatically adjusted. They called for service and the person who came to the house had no idea what he was doing. It took him three hours just to take apart the chair and have parts spread all over their living area. We finally had to ask him to leave because he was not making progress and didn’t know what he was doing. My mom has a broken pelvis and uses a walker and can no longer safely get around her living area. I have called Ashley for immediate service to fix this problem no less than seven times and they always tell me someone will call me back. They never do. They scheduled a service call for the end of next week. My parents are in their 80s and this is an extreme trip hazard. Not to mention my stepdad has nowhere to sit. I asked to escalate the call and they promised someone would call me back yesterday and they did not. I’ve never made a public negative review like this but I need help keeping my mom safe. I’m so disappointed in Ashley and will never shop there again.

Everything was perfect. Since in the store, until the delivery.

Spend a lot of money and they told me I had 72 hours to get my stuff. Hired 4 guys and sent them to only be told I can’t have what I paid for and it’s on hold. Cleared my living room for my new furniture and gave away my old.