Ashley | Ballwin, MO 63011

Everything is great when you are purchasing. Nice as can be to take $4,000+ from your credit card. Customer service after the sale is some of the worst. I ordered two pieces. Both to be delivered in the same day. Delivery which I paid $339 dollars for. Only shows up with 1 piece. The other is 10 days later. My paperwork all shows 1 delivery date. Nobody ever communicated this. When I call to speak with someone I am routed to a call center in India. The store won’t take my call. The sales person won’t return my calls. I have no idea where my $4000 worth of furniture is. I will edit this review when it is resolved to my satisfaction. I have spoken with the salesperson and am awaiting resolution.

Purchased a sectional from Ashley and our sales person was a fantastic. He made the whole process quick and easy.

Excellent customer service!

I am extremely disappointed with my recent experience. I purchased a new sectional and every piece I received is damaged. It is far from the showroom quality I expected. I reported all the damage immediately on the same day I paid for and received it. I still have 0 repairs and 0 replacements over 2 months later. I would not recommend buying anything from Ashley Furniture unless you are prepared to add another job to your schedule just to get the piece of showroom quality furniture that you paid for in full on the day it was purchased. This lack of customer service is unacceptable, I am super disappointed and highly dissatisfied.

Great sales experience until after the sale. They never answer their damn phones.