Ashley | Ballwin, MO 63011

DO NOT ORDER FROM THIS COMPANY! I ordered a desk set November 2021 and have yet to receive the completed order. Still waiting on a chair that I was supposed to receive on multiple occasions. Now it is once again reordered as it was damaged prior to delivery. I ordered the desk that was on display and was charged and sent the larger more expensive desk. I made comments as it was delivered stating: size, color, quality all seemed off from what I had ordered. I was told it was the lighting. I have tried calling on multiple occasions and was transferred between the GRT and the store manager Christina Kreter. Who were all less than helpful in reaching any sort of resolution. The desk was a $600 desk, made of thin cheap veneer that hasn't even lasted a year. The drawers and integrity of the entire desk have been in question from day 1. The display is solid Wood so that is what quality you would expect to receive. It will not be. This place displays great beautiful furniture but sends you cheap versions of it. That will not even last the slightest damage. My desk is showing wear marks just from closing the drawers and wear from the lamp cord that I have lightly touching the desk. Mind you it doesn't move. But it is certainly causing damage to the desk. Save your money and do your homework don't buy from Ashley or any affiliate company as you will be extremely disappointed and left on your own to reach resolution.

No value added customer relationship. Rude behaviour from Rahman(sales person). He gave 25% to buy power sofa which is so cool at starting but at last while payment he asked us to cancel and was so rude when we are taking a while on second opinion from family. Customers have right to take time on what they select. One other reason is the item we selected have incorrect(1999$) tag and when he entered in system, it says 2199$. As he had to give sofa for 1999$ and 25% discount, he was disrespectful. Finally he wished us bad night as we purchased it. MANNER LESS.

Completely unprofessional! Just got my new couch in today.. they left all the trash, scuffed my couch,cup holders fell off, movers said nothing to me besides "oops my bad" they took a picture of the damages and told me i would get a new couch and would hear from them today. Its now 10pm and nothing!

When we walked in the store we knew what we wanted, but we’re pleasantly greeted and learned about different options for a sectional with having a dog in our house. Jason was amazing to work with! Thank you. Cannot believe we are getting it so quick too! Ashley is awesome.

Brian and Happy are amazing! They will be getting my business again!

Snake oil salesmen booking items that are 1 year on back order with out informing customers or having any follow up. We understood that some items are on a long back order and were checking on delivery for our bed originally scheduled for 10/4 when we checked in today they informed us it will be available 9/1/2023. Just avoid these guys they cannot seem to be consistent enough to understand when your 4k bed set will be in and promise you a date that is no joke 1 year off.