Ashley Store | Ballwin, MO 63011

Salesman (Larry) was fantastic. The female manager, name unknown, didn't know a Visa debit card could be used as a credit card. She was borderline rude and didn't even apologize after being proven wrong by the sale going through without a pin number. Without her it would have been a 5 star review.

Great experience and great furniture and reasonable prices Nessreen was great

Kaylee was absolutely awesome!!

Great service! They helped us pick a new leather sofa and love seat and explained all the details. Ordering was fast. So many options in a large store. Wish they offered old furniture removal

Delivery of our furniture happened seamlessly! The white glove treatment was excellent and so worth it!!

We recently purchased living room furniture and a dining room set, this was the worst delivery experience I have ever had!!!! First of all the items which were purchased at different times, were sent to different addresses. I have called Ashely repeatedly for an update as we are still missing our living room furniture, but apparently the store number is for a call center, who are not helpful or knowledgeable either. I have called this number and spoken with various folks regarding this, left voice mails for a store manager and still not received resolution. I will be driving to the store today, which is another inconvenience, but I need to talk to a person who I paid money to, for items I have not received. I am beyond frustrated at this process and lack of concern and the inability to reach a person in-store which is where I spent the money. Totally UNACCEPTABLE!!!!!!

Great experience buying a sofa here. The quality matched the price in my opinion. Angelo was a great sales rep who wasn’t pushy and answered all our questions. I would recommend shopping here, great selection.

This is about the people who work at this store. They did an awesome job. I dealt with “Happy Happy” trust me ask for him. He was super cool. Didn’t follow me around which I loved. He knew every question I asked immediately. Honestly the best experience I’ve ever had buying furniture. The manager Bailey was also awesome. I had my kids with me and the way they treated my family was awesome. Go see Happy Happy. You won’t be disappointed.

Happy was amazing to work with. Received everything we asked for and in a timely fashion.

Pleasant and helpfull, offered different options that were all high quality

Everyone was very friendly and helpful without being pushy. No pressure. Very patient. Very knowledgeable about mattresses.

Would say it was a pleasant experience. Eddie was very helpful

James was professional, helpful and very knowledgeable!

I loved how the Assistant Manager introduced himself, pointed in the right direction of the items we wanted to see, answered questions, then let us shop without hovering over us. We easily found him when we were ready to buy. He explained our sale price and delivery.

Rayden Cook was an excellent salesman and very helpful.

James was a great sales associate! He was able to match the online price and give us 0% financing.

Eddie Abilez was very helpful and knowledgeable. He was so friendly that we will be back when we have any furniture needs! Thank you, The Fullers.

Best furniture store. Love Eddie abilez, he’s the best employee :)

My sales was excellent!! He took good care of me. Larry Bonnell was my sales professional. Thank you again.

Got what you need. For furniture an stuffs etc.

Worst company ever. You can NEVER get ahold of anyone by phone. It’s literally impossible. Bought a 3 piece furniture set and it is to be delivered on Saturday July 6. 2 days before they call me and say oh sorry we can only deliver 2 pieces of the 3. We’ve waited over a month just to get this delivery and now we don’t get all of our furniture. It is so frustrating!! I urge people to go anywhere else. Terrible company. I will never go back and will tell everyone and anyone who listens to go anywhere else! It’s just not worth the hassle. Save yourself the heartache

I was very happy! Rayden Cook was very helpful and friendly! I would ask for him again !

We had a great experience buying a mattress. The salesman Raydon was very knowledgeable and helpful. While we were deciding, the store manager came snd answered more of our questions snd finished up our sale. We would definitely shop here again.

Great customer service! Made picking out a couch easy. Larry (with 3 R’s) was very kind and helpful! Highly recommend. Can’t wait for my new couch!

My son and I walked in to purchase new furniture for our living room and his bedroom. Emely C helped us and she was more than helpful! I couldn’t be more happy with the service we received! Thank you Emely!

We were in need of a new mattress and stopped by Ashley Furniture in West County. Not knowing what type of mattresses are on the current market we asked for someone who could give us information on mattresses. Becky and Emely explained the different types of mattresses and had us try each type. There was no rush for us to figure out what was best for us. We left feeling very good about the mattress that we bought. Can't wait for it to be delivered. Thank you Becky and Emely.

That was a good experience with my first time business with Ashly Homes. KC is an amazing staff to work with, highly recommended…

Excellent service! We found exactly what we were looking for and a cute wall hanging as well.

worst customer service I've ever experienced. they put the wrong bed rails in our order and it's taken nearly 3 weeks to even schedule the right rails for delivery, now delivery is gonna be another 10 days out. this whole time I've had to sleep on the floor and get nothing but a "sorry for the inconvenience" from every one I talk to

Our service specialists, Emely Chitava, made our experience exceptional. I felt as though I’ve known Emely for some time. She was extremely knowledgeable and very helpful. She took time with us. She made us to feel at ease with our decision making process. Emely presented to put her heart into her sales technique.

Very nice store with good sale prices.

Great experience. Isaac was a great help and a good representative of Ashley furniture!!

Issac at the Manchester store did a great job fulfilling my order. Store has the right range of styles while still not being the cheap nor being too costly

Angelo was a great salesman. He was patient and carried a heavy chair around so I could see it with other tables. He was nice and made me want to buy from him. He is definitely an asset to your Company.

Happy Happy (Mr. Rahman) at the Manchester location is amazing! He makes dreams come true and truly looks out for the needs of the customer.

My wife and I had an excellent experience. What I was most impressed with was the quality matched the price. We were so impressed that we purchased our sectional on our first visit. Service was friendly and went the extra mile to make the sale possible.

I had a really good experience .

Excellent customer service!! Very thorough and patient. They answered all the questions I had for the purchases I’m made. Stop in and check out those mattresses, lbvs!!

Being able to walk around and sit on furniture, envision pieces in place, and not be constantly bombarded were all very helpful points in this process.

Once I entered the store, the sales person approached immediately. I love that I didn't have to wait for assistance. He was attentive to what I was looking for and gave pretty good options in selecting what I wanted. He made it easy to shop. He got the job done because I left with what I wanted

Purchasing was good. Our sales person Becky Morrison was excellent. Getting delivery firmly established has been terrible as the Ashley scheduling team completely disregarded the date we set up at the store, and misspelled my street name. Multiple attempts to correct this has been ineffective and very aggravating.

Very helpful and knowledgeable staff

The salesperson "James" was great. He was very personable and listened very well. He directed us to a great number of leather furniture choices that met our criteria - which simplified our purchase decision. We had a wonderful customer service experience at this store! 👌

Helpful staff, update 6/19/2024, Delivery was excellent, they got the furniture in the house quickly and without damage.

Everyone was super nice and very helpful! Great experience!

Ashley has horrible customer service! We purchased a sofa, when it was delivered it was damaged. We were told we would have a new sofa delivered on the following Tuesday. We called the day before to check the delivery schedule to verify delivery on Tuesday and was told we were on the schedule. Tuesday morning arrives and we're told we weren't scheduled for anything. Now we're told it will be delivered Saturday. We have an event to host and now we won't have a sofa! I called Ashley and keep getting different people who are giving us the run around. No one at Ashley is concerned about the mistakes they made or the inconvenience this is causing us! I hate Ashley!

Saleman can up to me and took me right where I needed to go and gave me a good deal for everything I bought

My salesman "Happy" was a joy to work with as well as management.

I had great customer service.

Angelo did an excellent job of showing me different options for the bed and mattress I wanted and different payment options.

Employees very nice and helpful; not pushy to make a sale. I ended up ordering for pick up. Lost a star because they said they carried the couch in stock at the store but I had to do pick up from a distribution center.

Very knowledgeable and informative. Great sale and price !

Larry was great to work with!!

I hope I spell this right , Keira did a great job with us. Listened to what we wanted and helped us search. She was patient with us and not too shy or extremely talkative. She was a perfect balance of assistance. Just her 2nd week? She’s doing great so far. Thank you.

Went to the Ashley off Manchester spoke with Keira I believe her name was she was the best. She took care of us and got us everything we wanted and more. She was not afraid to go ask her manager to get us every discount she could. Her manager came over to help finish the paperwork since we had a big order, she was very helpful as well and took care of us. Can promise we will be back to do further business with those 2!

Good prices and good quality furniture. Our salesman was very nice and did not use high pressure tactics.

James was the salesman at Ashley Homestore in Balwin, MO and was exceptional. He wasn’t pushy and just answered all and any questions we had. I would highly recommend using him as your salesman. Very pleasant experience and a huge selection to choose from in this store. We purchased both sofa and couch and will go back in the future for other items. Highly recommend:)

If zero stars was an option…. Purchased a mattress, adjustable bed that was $6,000. In addition, purchased a mattress protector, and two pillows, and was given a pillow for free (so I thought). Due to major pain my mother was experiencing: I needed something quickly. Ashley provided 5/28th as the soonest delivery date. The next morning, I went to a competitor and was able to get the items much quicker. When I returned to cancel the order. The general manager was rude, abrupt, and trying to persuade another sale. After an unpleasant discussion and treatment, we were told to call customer service. The store can only sell merchandise not return it and the pillows and mattress protector were not returnable. Customer service was called and I was authorized the furniture cancellation and return of the mattress pad to the purchase location. General manager refused to take the item. Called customer service once again and was informed the general manager stated the mattress protector was opened and not repackaged. Customer service noticed the mattress was never received so clearly there was no reason to open the protector. The customer service manager instructed me to take the item back to the warehouse. Drove the hour to the warehouse to find-they were not open and the sales rep: Emily, charged me $339.00 for the mattress protector that was $249.99. Called customer service again about the over charge and location not being open. Submitted photos of the closed location and the unopened mattress protector. They are now going to call me on the next business day with a resolution regarding the issues. Long story short…..I will never make another purchase from Ashley Furniture and do not recommend you trust them or purchase from them either!

Very helpful and answered all our questions.

Eddie was very helpful, polite and courteous. Great experience!!

Our salesmen, Happy Happy was great! Wasn't on top of us, but available for questions. No pressure.

I’ve only placed a phone order, today, for an additional piece. So far, so good.

I didn’t feel that my salesman,Eddie, was pushy. He was patient with me and understood what I was looking for.

Friendly staff and willing to work with you to get the best value and sale price

Beware beware beware... We ordered two items from Ashley west county.. And oh man did we have a problem with the right delivery of the queen bed!! Customer service terrible.. I need to specifically mention Mr. BAILEY for this.. In a country where most of the stores have excellent customer service and listen to the customers problems, he did not care at all..he kept us waiting for almost an hour in the storet to sort out the problem and even after that he placed a reorder of a wrong item!!! Instead of apologizing, he made us feel thats its our fault.. Wherein the person who took our order in the first place apparently didn't work with them anymore.. How is it our prob?? Also when we asked if we could speak to the store manager about this, he said she just left.. So again no help there.. And then that's when Mr. KC to our rescue.. Thanks KC.. Our queen bed that was wrongly delivered twice was finally sorted out correctly by KC... He guided the entire process well.. So if you do hv to shop at Ashley west county, do ask for KC or else you are doomed!!

I love my choices and the services I received from Ms. Emily. And the fact it has 2 floors. Looking forward to see how it all looks once it arrives and put together.

Jay Parker was awesome with service to the customer

Bailey was top notch service. He was quite attentive, very knowledgeable and super up front. His boss hovered a lot but I still appreciated the experience and can’t wait to receive my furniture.

Kc Nabin was really helpful at Manchester store. We found everything we were looking for .

Great customer service, no pressure!

I DO NOT RECOMMEND BUYING FROM THEM UNLESS YOU LIKE CRAPPY SERVICE, SALES, AND TERRIBLY MADE FURNITURE. Beware of salesman and follow through. Also beware that there is no returns after you recieve it. (selling 10 pounds of trash in a 5 pound bag)They double charged my credit card and said they refunded it and didn't. Then when questioned about the charge 3 weeks later (still there) they said to dispute it with the credit card company. No help. Then the rug I ordered was not delivered with the couches and I had to track it down myself no help from the salesman as it was sent to wrong address and another one sent 2 weeks later. Then the "top of the line" $3000 couches at the store i bought that were supposed to be "scratch resistant" he even ran a key over it in the store....which is why I bought them...are now scratched to hell a month in. I bought the $1000 dollar warranty. I hope it's better than the rest of this experience. The warranty is just as bad as the entire experience. DO NOT BUY FROM THEM UNLESS YOU LIKE CRAPY SERVICE AND FURNITURE.

My sale rep was very patient, helpful in taking the stress out of decision making process. Also very informative and accommodating.

So nice and helpful. James was willing to go back and fourth between couches to make sure the matched .

James was awesome and so informative! We got the couches we were looking for with ease

My shopping experience was quick, easy, and convenient. Eddie was great and took great care of us! I will definitely be going back!

Wonderfully and Emely the vendor is amazing in customer services!

I could not be more happy about my shopping experience at Ashley! Angelo B. was extremely knowledgeable about products, home design, and availability. He was VERY patient as I looked throughout the store at all of the different options. His customer service was thorough and thoughtful from beginning to end! Not only is Angelo an exceptional Salesman, he is also a talented singer.

As always, Happy did a wonderful job of showing me rugs that were on sale and worked perfectly for my space.

Very helpful and friendly service

Service was excellent. My salesman was very helpful but not pushy. I appreciated his approach. Will definitely shop there again!

I had a very good experience in Ashley’s West County. The show room is huge with a great selection of furniture and art. I loved the red dot sale section. Emely was delightful and extremely helpful. I'll be back. 😊

Manager was not super friendly and then they scheduled a delivery and failed to load the merchandise and don’t seem to be too worried about keeping the date. Not putting customers first.

Fantastic experience finding exactly what we were looking for with Angelo!

Excellent service!!!

Easy payment system. Friendly and helpful employees. Definitely making another purchase. The sales are FANTASTIC!!

Friendly experience with the salesman what’s his name oh yeah “Happy .” Got kinda good deal 30% off on the day I made the purchase. Would come back to purchase some more. Now I got to see how well they deliver these furnitures . Hope it all turns out good.

Our sales person was wonderful!! We appreciated him so very much.,The entire process was great!!

If you’re in the market for new furniture, Ashley has great financing and I highly recommend asking for Isaac. He listened to what we were looking for and helped us find the right furniture.

WARNING DO NOT BUY!!! Poor frame construction. These tiny staples are LOAD BEARING on our premium sofa. The whole thing is floppy now. Our expensive protection plan that the salesman aggressively pushed on us does not cover the frame!

I don’t like car or furniture showrooms because it creates such a weird opportunity to feel like you’re getting ripped off - which is uncomfortable and yucky, and even though the sales people were very kind, this experience for that norm and just felt slimy. Why? 1) the manager offered us a “today only” discount that essentially put the cost of the furniture at what we later discovered was the same price as their website (what!?! Why in heaven’s name is your showroom price not matching your online price?). 2) They ended up charging us more than they said they were going to but we’re doing a bunch of “secret conference” work on the iPad for like 15 minute while we tried to wrangle our 3 toddlers so by the time they were ready to tell us what the price was, it was initially $7200 - which made no sense and we pushed back on, then 10 minutes later it was $3500 - which was closer to what was expected so we just said ok to keep things moving…only to figure out via website pricing they had over-charged us by like $400. 3) The delivery cost was more in store than online. 4) The protection plan was A LOT more in-store than online (like $700 more), and there was no explanation that buying in-store is what allowed for a “never lose it” policy + some extra coverages that cause the price difference. They just rather you discover online is way less and call to ask why they ripped you off then they try to explain that. It makes sense but it feels underhanded. The sales guy was very tolerant of our kids “trying out” all the things around us - which I truly appreciated. However he wouldn’t have had to if they were just transparent about the price, used the internet version, explained the plus up of the site version of the protection plan as an up-sell and closed the sale in 10 vs 60 minute. Overall, unfortunately just not a good experience.

What we wanted

Eddie was knowledgeable, respectful if our browsing space & efficient at checkout. Great experience !

Great experience. Quality furniture. Fair price. Ask for Happy Happy.

Happy is the most professional salesman and kind soul. Looking forward to seeing him again.

Larry Bonnell was very professional in helping me with my purchase. He took time to search for the accent chair that I wanted. Very pleased with the service received

Staff were all very helpful and friendly but not pushy.

Nice variety of furniture, friendly manager and sales associate. I love my choice of the floor room living room recliner set and the price. I only gave 4 Stars because I have tried twice to contact the store directly but had to put in a service request for someone to call back. No one called back in the same day yet. The answering system and or service for the store needs improvement.

We purchased a mattress from KC. He was very helpful and knowledgeable in explaining the pros, cons and differences in the variety of mattresses available. This was a huge investment and we feel we purchased the best mattress for our needs at the best price. We shopped at several mattress/ furniture stores and felt we were given the best price at Ashley.

Excellent customer service! Bailey was great! Now just waiting on furniture to be delivered.

Ashley furniture was great. The sales person met all my needs. She was very knowledgeable on the product lines and also the delivery people were great very professional very courteous. Ashley is a top-of-the-line retail business.

Amazing service! Took care of us throughout the day and helped us with our mattress search

Great experience

Very fast service and friendly staff.

Excellent Service!!

Bought a desk on clearance. It was marked at $510. I asked the salesman if that's as low as they would go and he said he could take it down to $430. There was a cord missing, so after we paid for it, i googled the model number to see if i could find the exact cord that goes to it, only to find it on Ashley's website BRAND NEW IN A BOX for $439. I feel the salesman KC was a bit misleading and should have either told me the price of a brand new one or discounted it further. That will be the last time we shop there.

This was the best experience I have ever had buying furniture! Isaac was awesome! Thank you!

Great service, great representative and very happy with the purchase

Some very unsavory characters sitting on a dark picnic table made the store not appealing ....

Customer is Never Right! After viewing many sofas and chairs at the Ballwin Ashley Furniture Home Store on the weekend of February 24 and 25, we decided to order a sofa and chair as a gift for a family member. Drake had helped us in the store. I telephoned on February 26 to place an order by telephone. Drake was not working. Bailey took my telephone order. Neither mentioned anything about what a "no return and no refund" policy. The invoice provided by email does not mention this. The website mentions nothing. Furniture was delivered on February 29. It would not go through our family member's front screen porch door. The driver and his assistant suggested that my husband could, later remove the door frame and it would fit. They placed the sofa and chair in the garage (now not able to be used for almost a month in the spring storms and hail). They said there might be a restocking fee. Again, no mention of no refund no return. Since then: one trip back to the store where even the manager told us there is NO avenue to assist with returns; 17 telephone calls to Ashley Furniture Home Store's customer service and guest care, many times disconnected; chats online with Ashley folks who seem to care until they discover unused, unwrapped furniture is in the garage and was left by their driver (then they quit responding); a dispute filed with AMEX (they are not charging us); BBB registered complaint (the Ashley rep who handles BBB complaints [and there are more than 4,000!] telephoned once to offer us reselection and collection. but we no longer want to work with Ashley/buy from Ashley); and many, many requests for a manager to return my call (NONE HAVE) and we still cannot use our garage, we still have no refund. The two pieces are still unused and wrapped! Extremely POOR business model. BUYER BEWARE!

It was great atmosphere, very inviting, friendly. Customer service was excellent!!!!!!! Issac and Bailey did an amazing job with assisting me 🥰

Excellent customer service and our salesman was very helpful

very pleasant experience at the store. Great selection, fair pricing, and the staff was very helpful

Absolutely DISGUSTED at the service my husband and I have received from Ashley furniture. On 1/4/24, we purchased new bedroom furniture for our son. One of the reasons we chose Ashley is because we had purchased from them in the past and also had a gift certificate from their “No Use No Lose” Policy. However, after this experience I don’t think this company ever intends on letting people use this money. Our credit card was charged months ago yet we still have no furniture. After a month and a half of not hearing anything we called to ask what was going on. At that point we were informed the order had been canceled due to the furniture not being my in stock anymore. After calling the store to ask what the heck was going on, they claimed they were able to find the furniture in another facility to provide us but there was clerical issues. Our sales rep, Larry at the West County location, when he entered our order had lazily created a second customer ID for my husband so the certificate could not be applied/approved. We were having to call in multiple times a week just to make sure this was being corrected. Which it’s unclear if it has or has not been after a month of back and forth. On 2/17/24 my husband went back into the store and spoke with the store manager, it was confirmed all our paperwork was in order and we would be receiving a call the following week for delivery. That never happened. When we called back in we were told it was still wrong and needed to be corrected but whoever we were speaking to couldn’t correct it and were given the run around. The following week we spoke to Larry again, and he confirmed the paperwork was right on his end and resubmitted and we would be getting a call for delivery, yet that did not happen again. We called in tonight and were told because we did not sign the certificate it could not be applied and we would, therefore, lose the money since it is past expiration, 3/5/24. We offered to sign it in store when we made the purchase and were told it was not necessary to do so. The certificate does not say a signature is required for redemption and it is not clear whether the certificate needs to be signed by us or the salesperson. Just states “redeemed by” which, of course, would be by us being the purchaser of the policy. We have jumped through hoop after hoop and spent countless hours talking on the phone with representatives to try and get the furniture we have ALREADY PAID FOR. I would advise anyone looking for new furniture to look elsewhere if you are not wanting to have a huge hassle or headache or possibly just to be out of money. The service we were given was absolutely PATHETIC and I would never recommend anyone purchasing anything from this company or their affiliates.

Eddie was our salesman at Ashley on Manchester. He was a great salesman, not pushy at all. He showed us a lot of inventory and got us a great deal. We will definitely be coming back.

Please read before deciding to purchase. Read ALL policies in detail, double check them before purchasing or signing for delivery. A salesman lead us to make a purchase based upon an offer that is NOT included in Ashley's policy. My partner and I now feel that we were scammed. We are first-time home owners and decided to use Ashley to furnish our space. Jason helped us select couches for our living room, and knowing we were in the process of purchasing a home, told us that we could RETURN or EXCHANGE anything that did not fit or that we were not happy with. Knowing this, I felt very comfortable moving forward with a large purchase. After the couches were delivered and we moved them into the intended space, we realized they did not fit. Based on Jason's words I called the store in order to use the offered service at the time of sale. (we wanted to exchange one of the love seats to create a sectional so that the couches would fit). Guest services needed notes from the store, which they refused to provide claiming that we received the correct order and return/exchange is not policy. While understanding after the fact this is not part of policy, I had hoped that they would honor what the salesman told us as it was misleading and deceitful. We were at the time loyal customers hoping for a simple solution. None of the managers at this location will support a customer, even on behalf of any employee error. They are unwilling to accept consequences for store actions. Do not make the same expensive mistake as us, cross reference any services that are verbally made to you. I feel taken advantage of, especially in what should be an exciting time with our new home. I've been calling different numbers for weeks trying to find resolution or at least alert someone higher up about the store's mistake since they are unwilling to report their own error.

Staff was very helpful and friendly. Very knowledgeable.

The salesman was very courteous. He was also very honest about their stock instead of having me pushed all over the store to see chairs that didn't meet my parameters.

issac was very helpful and spent alot of time with us helping to figure out our needs

Jason was great. Very pleasant experience.

KC from the Ballwin MO store was very patient and helpful! Our delivery was smooth and the guys went above and beyond to make sure our sectional was setup to our satisfaction.

We had the best experience! We were promptly greeted and Rayden was the best! I highly recommend stopping in if you are looking for furniture.

Rayden had immediate selections that met my needs for our space. Not only was he knowledgeable about the dimensions and fabrics on the floor, he was friendly and professional in all aspects of our exchange. Thank you for a very pleasant experience.

I got help through one a very nice coworker and he helped me to find my favorite set. I chose my dining set and we went downstairs for check out. The lady was responsible to do rest of checking presses was so unprofessional . She was so rude and didn’t talk to me even one word. She was trying to type one cod at her laptop and she got a personal call . She answered it and kept talking with her language and suddenly left everything and went back and continued to her personal call. i didn’t buy the dining set that I really liked it and I left. Please give job to people that they know how to work professionally . Thanks

Great products, sales team, financing with 0% interest. I buy for our home at Ashley !!!!

I'm not one to normally leave reviews, but KC was the gentleman that helped us at the Ballwin location. He is friendly, very knowledgeable, and helpful in finding what you are searching for. If you go to this location, ask for KC; you will be glad you did!

Jason our salesperson is # 1. He helped with our perfect mattress from Sealy and he provided his expertise in helping us select the best quality sleeping mattresses while showing us Ashley’s best merchandise in the store. We will come back for more business.

Drake was awesome with details. Explained everything thoroughly.

Casey was the BEST!

I had a great shopping experience. I was graded as soon as I came in the door. And then someone asked me if I needed help. I've gone to other furniture stores and walked around for about 10 to 15 minutes and no one said anything to me so I appreciate them making me feel like a real person thank you so much!

I bought the Carnaby 4 piece sectional in June 2022, which uses what the salesman described as their "new springless technology". By July 2023, one of the sectional pieces had completely torn, offers no support, and is now basically unusable. Ashley's warranty includes lifetime frame coverage and 5 year coverage for "Springs and Webbed Seating Systems", but their 3rd party warranty company rejected my claim because "the seat decking is not considered the frame" and that this couch doesn't have "springs or a webbed seat system". I tried calling the store, and there was no way to connect with a salesperson/manager. It was all pre-routed to different departments in the company and they would not connect me to a person at the physical store. I went into the store and the manager, Brandon, said this situation is wrong, it was clearly a manufacturer defect, and this should be covered and replaced. he also said their 3rd party claim company is notorious for trying to nitpick wording to get out of fixing situations. He said he has no power to replace the item for me (which I find hard to believe as a store manager), but that he would file a new claim on my behalf using key words that should trigger the claim to be accepted. That was in July 2023, and I have followed up via email at least three times to his work email, and he has ignored me every time. I'm extremely disappointed in Ashley's customer service, and if this is how they treat their customers I would stay away.

We had the most wonderful experience at Ashley. We were greeted by the store manager Ryan who helped answer questions and helped by an amazing associate Austin who helped answer more questions and helped with the sale of the furniture we picked out. Everybody there were really super nice. Even those not directly helping us. Great store! I’d recommend to check them out when you are looking for your furniture needs.

Very customer oriented and knowledgeable. We didn't feel pressured at all. Ask for Jason.

They had a good selection, and my salesperson Eddie was a very nice, conscientious young man.

Quick friendly service. The salesperson explained everything I needed to know.

Great selection of recliners. Great service. Overall experience was great!

Drake was super knowledgeable and helpful in finding me the perfect desk and chair to replace my old stuff! We talked about sizing and what would suit my area along with the different styles offered. I left with a delivery order I’m very happy with. Cant wait to come back and furnish more areas in the future!

Great selection of bedroom items in stock. Great prices for weekend too

The sales consultant was very helpful. We were able to look and browse without him hovering but he was helpful in answering all our questions.

Eddie was our salesperson. My husband and I looked for furniture at 5 different stores. Your store was the third and I knew that was where we would purchase but my husband wanted to think about it so we went to a couple more stores and agreed we would call Eddie the following morning to meet him and purchase our furniture. We came in looking for complete living and dining sets which is overwhelming to do all at the same time but we talked with Eddie about what we were looking for and he was awesome. He listened and knew right where to go to show us things and was so professional and knowledgeable about what furniture would match. I would recommend Ashley Furniture in West County to anyone and make sure to ask for Eddie.

Excellent customer service!

Great service and great delivery - I appreciate the experience ("the furniture really ties the room together")!!!!

Austin, our associate, was so much help! He carries himself with a perfect desire to help without ever being too pushy. We left with a wonderful couch we love after a equally good experience.

The sales gal was great even though the item that got me to come was on the display floor but won’t be available for several years. This was the item I really wanted. Anyway, we were able to come up with a more expensive item that was acceptable. The delivery service is horrible. I received a call on Saturday the tenth informing me that they would not have my item for delivery on Wednesday the 14th as promised. I could barely understand her the English was so bad. She told me that someone would get with me towards the end of the week. Two hours later I get a text about the delivery not being until the following week. This is not very convenient for a person who lives alone and works 50 to 60 hours a week.

Thanks for the great experience Happy! Would recommend this man to anyone looking for furniture. Was a pleasure to deal with.

Excited to get our new adjustable bed. Dave iwas very helpful and knowledgeable about the options and helped us find the best fit for our needs. Looking forward to experiencing the benefits of this new bed.

Great experience! Staff is never pushy and lets you look around to gather your thoughts before having a conversation with questions or purchases.

Mijan Rahman (Happy Happy) and Nabin KC (KC) made my buying experience the most seamless, stress-free and best shopping experience I have ever experienced. I got what I wanted and it was in my price range with no hassles. Thank you both for making me feel like I was a VIP. ⭐️⭐️⭐️⭐️⭐️❤️

I think what I enjoyed the most was that my daughter and I were not pressured and we walked around the store..sitting on sofas and finally made my decision and bought my new living room sofa.

DO NOT SHOP AT ASHLEY. I bought a nice, or what seemed nice, leather couch. The delivery guys showed, tried to upload the couch, and broke it. Ashley is using my warranty to fix the couch that was broken by THEIR deliver guys. It's been 2 months, and multiple technicians later, and it's still not fixed. Ashley uses a 3rd party company to do warranty work, and they always say they don't have anything to do with Ashley furniture, so nothings their fault. That may be true, but you need to tell Ashley furniture how upset I am because this is insane. This is the worst experience purchasing furniture from anywhere. This has to be one of the worst buying experiences I've ever had, period. I'd advise staying extremely far away from Ashley furniture.

Happy was so accomodating! He really made sure that were happy with the furniture we got! He really took good care of us while we are in the store! We will look for him in our next purchase! 😊

I was looking for a specific livingroom set I saw advertised but fell in love with a beautiful sectional and my sweet salesperson made it all possible! Thank you so much!

Sales woman knew the answers to all our questions. She showed us exactly what we were looking for.

very nice to be able to follow where the truck is and approximate delivery time

I spent $2k on living room furniture. One of the pieces of furniture were delivered defective. I refused the delivery and called the store. The store manager, Nesrine Kelly, was unsympathetic to the fact that I would need to take further time off of work for a redelivery. She told me she could not do anything about this because my order was “locked” and that it can not be “unlocked” until the next day. She stated that only the customer service 866 line could help me further and she ended the call on me. She was extremely unprofessional, and did not act as what a manager should act like. Once the store has your money and your sale, they seem to not care anymore.

Nice and wide range of collection

KC was extremely helpful without pressuring us. He gave us all the information we needed to make a good decision. We would definitely purchase again from this store.

I bought a couch, two chairs with an ottoman a desk and chair. I bought the the protection plan as well. I have had the whole set for barely a year. The quality is trash. The fabric on the couch and chair are already fraying. The pillow is ripping at the seams and the desk chair is broken. We are not hard on furniture. We are an older couple with no small children. I tried to use the protection plan that I was reluctantly talked into, for the broken desk chair. Of course they red taped their way out of paying for it. I tried numerous times to call the store and speak to my salesman but could never get a person to talk to. Left messages with no return call. N To sum it up. Save your money and buy from a better quality company. Ashley is the worse junk furniture and service I have ever purchased and experienced. NEVER buy furniture protection plans they are always a scam.

I went to Ashely today to have a look on a sectional. KC was the person who guided me to select the best sectional for me. He was very knowledgable and helpful. End of the day I was able to buy the item what I wanted. Thank you Ashley and KC!

The store is clean, spacious, and had a lot of selection. The staff was very helpful without hovering.

Our experience today with Austin was easy and very professional. Got what we wanted and look forward to getting our delivery. Was truly an amazing experience.

Jason was so great at helping us! He listened to what we were looking for in a couch and showed us a few options and was able to really help us decide on what would be best for our families needs. We would absolutely go back to see him again!

I found so many pieces to love, it was hard to decide! Rolanda was lovely and got me all possible discounts

Excellent, friendly service. Many thanks to Dave. Needed a nice sectional sofa for vacation rental property. They certainly have some decent options, but went with a sofa-loveseat combo (Alesbury). There was an issue with the delivery truck (the driver apparently believed that the truck was too big to cross a paved two-lane road over an earthen dam), so ended up rescheduling delivery one week later (which was pretty inconvenient due to this being a rental property), but still only 2 weeks between purchase and delivery. The furniture is beautiful and seems to be well made. Will definitely shop at this store in the future.

Great buying experience overall. Prices were very decent and we found the perfect arrangement. We worked with Happy and he was a pleasure. The only down side was being promised a specific day for delivery based on their schedule so we took off work to be here, only to get a text that advised they would actually be out the following day. Of course we had already taken off work for the promised day AND already had important plans the day they actually planned on dropoff. None of it earth shattering, just a minor disappointment.

Brenda & her Boss were super nice and helpful I'll definitely recommend your store to my friends

I had a credit for a protection plan I never used of $259. Looking for a headboard, I found one online I liked but was told the credit could only be used “in store,” and sure enough, the email reminding me to use the credit before the end of January said “ in store.” After visiting a store, I could not find a headboard I wanted so visited another store location and found some planters I liked, only to be told I couldn’t use the credit for accessories, only furniture, and only a purchase of over $500. None of the communications from Ashley spelled out such restrictions. I will not only never purchase another protection plan but also will not make any purchases at all from Ashley.

Ashley was great

Pleasant experience

Very friendly staff, nice selection. Seems to be quality furniture, Happy with our purchase. Would give a 5 star rating, but was a bit disappointed in the 3 week turnaround for delivery.

Dave and Brenna great to work with. Dave especially knowledgeable about all the sofas that looked at.

David was great - very knowledgeable and helpful

My experience was absolutely wonderful with Ashley our salesman his name is happy happy he was awesome. Loved the man.

Not pushy, at all. And, answered all my questions regarding not only the sofa, but its care, warranty and protection plan, delivery and possible cancellation policy.

I had an excellent experience at Ashley’s furniture store. I was very happy to be able to find exactly what I was looking for.

Jason was super helpful and was just an awesome guy

Sales Rep known as "Happy Happy" was amazing! His genuine and authentic happy spirit was amazing. No one was in the store when we came, and all the workers were sitting around, he came up and greeted us and the rest is history. Purchased furniture and received life lessons. Thanks Happy Happy

OK, didn't find much suiting to needs. Few items.have unbelievable prices. Can grab

We had an excellent experience at Ashley. Mr. Rahman, or “Happy Happy”, was a joy and pleasure to work with and made the couch shopping process painless and fun!

The person who helped me and My husband went out of her way to show us various couches and chairs, she was not only helpful but very professional.

Great customer service from KC

Rayden took care of us today and he was great. Great experience!!!

This was the first time in a decade that I’ve been in an Ashley Homestore after a bad experience. It was great. Becky was patient, didn’t hover, and was able to answer all of my questions. I’m glad I went in and managed to find furniture for my master bedroom and living room. Recommend this location and sales person to others.

Becky was fantastic! Not pushy and got me in and out. 5 stars!

Absolutely the worst experience purchasing furniture. Bought a couch and two recliners. 24 hours later, both recliners stopped working. Contacted customer service and they said they'd send someone out to fix. They instead send replacement parts and they were the wrong ones at that. Now I'm told they won't take them back. I'm done with these guys.

Larry was a great sales person!!!

The salesman was professional and personable. He answered my questions with confidence. I had pleasant experience.

i was helped more than once. i was given a great deal.. i was abled to pick the perfect bed for my body and bed set

Happy Happy was our sales person. He was AWESOME!! The store had a good selection of the furniture we were looking for.

Love the couch, both the sales and delivery teams were amazing extremely polite and made everything seemless and not stressful at all

Furniture is nice. However the buying experience soured me a bit. I bought a five-piece sectional on November 6th. I was told they would deliver the first three pieces and the remaining pieces by Thanksgiving. However after I bought the furniture it was pushed back to December 1st. Then, when my furniture arrived in the area. The earliest they could deliver it to my house was December 6th. I paid over $400 for delivery and after complaining to customer service they gave me a whopping $80 back. I should be reimbursed half that. Also my furniture was not delivered December 6th it was just delivered today December 8th. Ashley furniture should prioritize partial deliveries first so that people get what they paid for. They're very fast to take your money but they're very slow to deliver the furniture when you're waiting on and it's sitting in a warehouse. Still debating if I'm going to call my credit card company and file a dispute against these charges

KC did a great job of helping us without being pushy. He stayed close so we could easily find him without being too close. Would buy from this Ashley again.

Drivers were nice and followed directions ♥️♥️

Professional great communication skills sales agent pleasant experience

The customer service was great and friendly however after been there for 3 to 4 hours to shop for a bed was kind stressful. I really didn't appreciate the inconvenience of their tablets not working and the long length in time to do a credit check due to poor wifi signal. Other than that the service was great and the staff was very knowledgeable. Dave really stood out to me I never knew it was so much thoughts that went into a bed... He explains things very well and have very nice demonstrations to educate u on. THANKS!

Super impressed with the purchasing and delivery experience. Our sales person was fantastic helping us pick out the right sofa for us. Once the purchase was completed, I was very impressed with the overall communication provided letting us know along the way the status of our delivery up to the final delivery. I wish all vendors were so good about communication. Thanks for the great experience with Ashley Furniture!

Very happy with the experience while shopping with my 90 year old mother for a mattress set and a couch for her home.

Great service

Purchased 3 couches a couple of months ago believing we would get the 3 year or 5 year interest free financing. It is advertised everywhere including TV and internet. Little did we know since we received 300 dollars off for all 3 couches we didn't qualify for any of the financing deals. Now we have to pay in one year to avoid interest. Jewell was a great sales clerk but the store manager Ryan is a joke. False advertising. No one would do anything about giving us the 3 year financing. Avoid this place

We need a replacement leaf as the one that came with the table is slightly damaged.

Very nice staff. A lot of furniture to look at.

Very friendly staff, expert knowledge of all types of furniture. Will return definitely when we are ready for more furniture to be bought.

The sales person was very knowledgeable and friendly.

Extremely efficient!

Wonderful experience there was a delay in shipment due to “Thanks Giving”. Store manager M did her best made and got it delivered. Thank You miss M.

Great attitude, very patient, very kind , very respectful, very classy . I like her .

Scan artists here. Was about to buy a couch that the sales person knew was damaged. Talked to other stores and had horrible things to say about this location. Avoid this location at all costs!

Dave was very helpful and patient!!

Becky was exceptional she helped us make decisions and we were satisfied with our purchases. It was fun working with Becky she was patient and kind.

Jason was very cordial, professional, and knowledgeable

Our sales rep went the extra mile to make sure we got the best possible price and delivery terms.

We bought a sectional from Ashley’s under a year ago - we bought this sectional specifically because they said the cushion foam would “hold up for years.” Well, fast-forward 11 months later and our cushions are so thin, you hit the frame of the couch when you sit down. When I called for replacement cushions, they would not honor my warranty stating that this is “normal wear and tear.” I warn others from purchasing from this store as they falsely advertise their products and don’t honor their warranties. - Emma and Jonathon Hughes

My experience was wonderful. Dave was informative and patient with guiding me through my purchase.

Larrry is great! That’s with 3 r’s!

Larrry’s service is always impeccable. He is professional and thorough. This is the second time we’ve bought from him and will continue to do so in the future.

The salesperson was very helpful! Our delivery was delayed by 3-4 months due to construction delays. Ashley stayed in touch. Rescheduling was easy! Delivery today (finally) went quick and smooth! We love our new couches!

I had found & got a quote for a chest of drawers & a nightstand last winter with Becky Morrissey. I had planned to purchase it before now, but things happen & I had to wait. I stopped by to see if it was still available. Becky was slammed with multiple customers. She greeted me and introduced me to Raydon Cook. And asked if he could help me. He was very personable, polite, knowledge & helpful. I had planned to hold off a little longer to make my purchase. Well as you know I went ahead and made my purchase. I told Raydon he was "Tough". I meant that not in a pushy way, but rather offering so many options I decided to go for it. He is a nice young man.

I love the amount of furniture. I always find something I like and the staf is wonderful

The entire process was very smooth and efficient. Chris my salesman did a fantastic job helping me with everything.

Everything was perfect. Since in the store, until the delivery.

Horrible!!!! Do not buy anything from them. Everything about this place is a nightmare. Customer service sucks and nobody will actually ever call you back. Don’t even bother paying for delivery and set up because they will install the drawers improperly and just leave. Also the sales people do not know what they are selling you because I know have to different colors of furniture that don’t match 100% after being told by the sales person that they are the same exact color. I was promised a call back from the actual store and nobody every called me back. These people are a bunch of liars. Also the employees in the claims department are beyond rude and told that it was my fault that my furniture doesn’t match and that nobody force me to buy anything. Run from this place and go do your business somewhere else.

Horrible experience. Still waiting on half my order even thought I was told it was in stock when I purchased it. Just keep getting the run around and delay after delay.

My sales person Chris Foote was awesome. He got me together. Thanks Chris!! Everyone in the store was so friendly.

I purchased the 62 inch Realyn TV stand from Ashley, Ballwin and I am happy with my purchase. Becky was knowledgable, friendly, and efficient. She took care of me promptly and did everything she said she would do. White glove delivery provided excellent text communication for delivery day and time, with frequent updates. Overall, I'm very pleased with my purchase.

Don't bother purchasing "white glove delivery/assembly." It's fake. Their drivers just drop off a box of unassembled furniture. I have spent 5-6 hours with their customer service disputing this. Incredibly deceptive and bad business practices! I never leave reviews, so you know the experience was THAT bad. Do not shop at this company.

They were very friendly and helpful. They didn't try to pressure us into anything.

Great experience, highly recommended

Very friendly service. Dave was very knowledgeable.

Good job,effortless approval.Great job Becky

Found just what we were looking for at a great price & fast service from helpful salesman David Montrey!

The absolute worst experience I’ve ever had in life. I was told to drive to this store which is 20 minutes just to sign papers for an order to process since it kept canceling online. I was already approved for my Ashley account and just was doing financing and they needed to verify my iD which is totally fine. What is not fine is the disrespect I was greeted with. Not one employee spoke to me as I walked the entire store. Not the older middle eastern gentlemen with white shirt, the fare skin blonde hair lady, the young white male with black shirt who may have been the guy I spoke to with which I believe is Ryan, or the other older white male. However ,as I was leaving two white ladies came in and was instantly greeted with smiles. The irony. If anybody in corporate actually cares 8/30/23 was the date approximately 3:30 is when I arrived and left about 3:50 pm central time. I will never spend my money at Ashley furniture and regret I applied for a card with them. I pray no African American is treated with such disrespect at their establishment again like I was. It’s really sad this day in age to still be judged based off how you look. I was so excited to purchase a coffee table and dining table set today. So happy none of these people received commission off of me! I will definitely be boycotting this place for sure! So good to know the right people in the right places!

Great selection of furniture and Becky was so wonderful in helping me pick out exactly what I was looking for.

Amazing customer service

The associate helped with the order since the table and chairs were not on the floor. He was knowledgeable and helped us and we appreciate it. Thank You!

So Easy. ! Thank you

Very friendly and helpful!

Friendly staff. Thank you!

Wonderful

Jason was great, so approachable and so helpful.

Jason knew exactly what I needed, showed me product, and speedily produced correct paperwork and set everything up for delivery and I was satisfied and done in a speedy fashion. Jason was very pleasant and informative. Thank you.

Terrible...was told item was available in store but was told until item was paid for in full that it won't be available until Sept 1. Then has to be picked up @ another location. I will never purchase anything else again from here.

We worked with Becky to find an amazing couch that would fit our living room! She was so helpful and engaging, but also let us take time to explore on our own in order to not feel pressured. Overall, our experience at Ashley Furniture was a great one!

Delivery was over an hour late, which I understand happens sometimes. However, the driver, Juan showed up at my mom’s new residence (which is in an assisted living facility) and was very rude and impatient with us and the front desk staff. He raised his voice several times and started stomping around, and the staff was very uncomfortable with his presence. Security was called to escort him to her room for delivery, and they stayed the entire time, as they were concerned for our safety. The furniture is fine, and our only complaint there is that Juan didn't bother to ask what height she wanted my bed frame set at. He left it at the highest level, which our movers will now have to adjust. Overall, an awful and unprofessional experience with this company, and we will not be shopping with Ashley Furniture ever again. So much for “white glove service”, your delivery guy almost wound up in handcuffs!

Sales reps and workers are very polite and friendly. They are very informative as well.

Last summer I purchased the Ashlor Nuvella 2-Piece Sectional with Chaise and I absolutely love it. It was a major purchase for me, and I had already struck out for a variety of reasons at a few different retailers as I searched for the right piece. As soon as I stepped foot in Ashley (literally) I was blown away by the process from start to finish, and now to present day. I knew the piece was exactly what I wanted when I saw it on the showroom floor. I am not exaggerating when saying that the entire in-store process from stepping in the door, to payment, warranty information, delivery scheduling, to being back in my car in the parking lot, was about 15 minutes total. Delivery was a breeze, and I have enjoyed the couch for the last year. I contacted the store today because I am moving out of state, and couldn't find the receipt in my records for my warranty information. Sales Rep Austin spent about 10 minutes on the phone with me this evening giving me all of the information I needed, as well as some insight into Ashley locations in Chicago, and also an incentive I wasn't aware of that kicks in at the end of the 5-year extended warranty coverage period if a claim hasn't been necessary. I felt compelled to write this because as I am packing up and preparing for a major move, I am reflecting on how happy I am with this purchase, and how much peace of mind I have knowing I purchased it from this Ashley location. Recommend whole-heartedly!

Excellent service and great deal on floor models!

Okay selection but make sure to price check with Ashley corporate as majority of the prices are $100s lower and they will gladly adjust for you.

Candace helped us find just what we wanted. Her service was kind and efficient. Thank you.

Staff greeted me at the door with a smile and asked what I was interested in and how they could help. The whole experience was wonderful with Becky from beginning to end.

Staff was very helpful and overall great. Furniture lasted about 2 years. “Warrantee” they make you get if using credit was useless. So now we have a scratched table with 3/8 original chairs still functional

Dave was a great sales person. He was very knowledgeable and offered us the best price.

My wife and myself were looking for a new living room set and tables. We decided to stop in at Ashley furniture to browse. While in the store located on Manchester road in Missouri we found a few different sets that caught our interest. Then came the start of our negative experience with Ashley. A "MANAGER IN TRAINING " named Brandon. We told him what we was looking for and and he started with SALES TRAINING. We showed him what we was interested in. We then asked about pricing and availability. For pricing he stated there was some kind of sale going on, like 30 or 40% off. He wasn't sure. A manager in training and not sure of the stores specials, WOW. I could not believe that the so called manager in training would not be aware of what promotion the establishment where he is employed at was offering. After we went back to the main level of the store to look at tables Brandon then told us he would find us a sales person due to him being a manager in training he couldn't sell us furniture. I kind of felt like why did he begin to assist us if he wasn't going to finish the deal. We then began working with a different person. We told him the living room set and tables we were wanting to purchase. The person then took a picture of the table tags . He was able to give us a price but could not tell us availability at that time due to system issues. Brandon and the salesperson stated that they would contact us the following week to let us know a time frame. Two weeks later we drove back to the store to get some kind of update or time frame . We tried calling and phones were not working. I walked in and there was Brandon sitting at a table. When I asked why they haven't called to give us a time frame he stated "THEY WERE NOT REALLY GOOD AT FOLLOWING UP WITH CUSTOMERS ". I became upset with the way we were being treated. I at that time told Brandon if he did not communicate with us then we would cancel our order. He at that time became receptive to what I was saying. Our delivery date came. Living room set was correct, the table set was wrong. They had one table correct. We refused the wrong 2 tables. They set up delivery for the correct tables the next week. When they returned for delivery they had one table correct and sent out the same table we refused the first time. They set up delivery again for the next week. We then returned back to Ashley to talk to the store manager Bryan. We told him of our experience from start to finish. He was very frustrated with the problems we have incurred with a simple purchase. Bryan talked to us as people and treated us as a person not just customers. This is really a quality much forgotten in the sales industry. For this we say THANK YOU BRYAN. TO BRYAN AND THE DELIVERY STAFF WE GIVE YOU 5 STARS. TO BRANDON IF I COULD GIVE NEGATIVE STARS I WOULD. Update. They responded to my review and requested information. I sent them what they requested. Someone contacted me the next day by email and asked what my complaint was. I answered by stating i wrote a review with my issues in it. They responded by stating they could not see my review. How are you supposed to help someone without being familiar with the complaints or issues. Even at the top it seems like there are issues with communication and possibly following through with task. I believe it seems lack of training or lack of caring for thier customers. Really disappointed with these unprofessional practices.

Great experience

The in store experience was fine. Everything went down hill from there. I will not be back. The first attempt at delivery failed because they showed up at 6:20 AM. I was not in the area, as I did not expect them to show up hours before the delivery window (or to wake me up early on a Saturday). They were super rude about it and extremely hard to contact. The second attempt, they mis-installed a drawer so it does not close properly. The delivery team was awful and freaked me out. (I will make sure my fiance is home next time they have to come.) They improperly put the desk together, damaged the surface of the desk, and damaged the walls. "White glove delivery" has been more stressful than just going to get it myself. They reached out pretty quickly when I rated the delivery low, and will have to send a repair tech out to fix the damage. Edit: After nearly 2 months, they still have not fixed the desk. They called the day of the appointment (which I had to schedule 3 weeks prior) and canceled. I will never shop at Ashley again. Go to Haverty's instead! My experience there was unbelievable and everything went as promised. One of the legs of the Haverty's couch was wrong, and they sent a tech out the next day to fix it. The tech was awesome! It was a far better experience than Ashley's. Edit 2: They still have not fixed the desk - over 4 months since purchase. I have notied other issues with the quality as well. The paint has come off very easily in several areas and the area of the desk that can be raised up to a standing desk no longer fits in properly. At this point, I would rather return it. I wish I never stepped into Ashley's that day.

I alread Ready did

Excellent customer service. Plenty of quality furniture to choose from.

I advise anyone who want to purchase from Ashley, to Go to the BBB and read what is out there.

We called the store looking for a discontinued item and to our delight, Brian Wilson, the manager, answered our call. He was not only helpful but went to extraordinary measures, searching the internet together, even looking and suggesting options that would not necessarily benefit him or Ashley. That being said, now we want to shop with Ashley and Brian even more! We are planning on shopping with Ashley this week!

Dave Montrey was our salesperson and was outstanding to deal with. I would highly recommend him and Ashley

Excellent help

We Had a credit we had to use. We were lucky to have the same salesman, Jason as last time. He’s very patient and helpful. Doesn’t bug us, let’s us look and waits until we need him.

Great store! Layout is huge, lots of furniture to look at and the sales team was very nice and very helpful!

I can’t reach the store when I want to reach my salesperson. I can’t talk to a human even though I want to add to my order.

Rayden helped me find a writing desk I had seen online. He was determined and energetic to assist! Wonderful experience. Largest Ashley I’d ever visited!

The Salesman was new but did a great job with some support by the sales manager who was also good to deal with.

Kc was awesome. He was patience with me and my family.

Was helpful and friendly and found what we needed .

David was very knowledgeable, friendly and fast. It's too bad that the south county store doesn't have sales persons like him. But I guess that's getting too personal.

No pressure from sale personal, was informative, store manager was supportive with team members. Only one issue the phone system a little frustrating when calling the store.

Brian was great to work with...hopefully the furniture turns out to be as good as his service

Great shopping experience lots of furniture to choose from and Becky was great

Becky and her manager were beyond welcoming and gracious from the moment we entered the store. My boyfriend and I really appreciated all of their assistance with making our furniture purchase of two sofas a breeze and got us the best price possible along with a delivery date that worked with our schedule. We were happy to see a great sale going on - definitely glad we went back for second look!

Walked in. Told exactly what we wanted and that we needed it Saturday. Placed order Friday and picked up Saturday and we love our new table set

The store and sales staff was very professional, would return again in the future

Salesman Happy really helped a lot. I don’t remember the other salesman’s name, but he was great too!

Austin was patient and gave us time to make a decision on mattresses, even as the store was closing. He made sure we were informed on options available to us for what we were looking for. He expressed his interest in getting us what we wanted which was very much appreciated! He is the mattress guru.

Didn’t deliver couch or provide an update about delivery. This store won’t return calls or answer the phone.

Great Furniture

The staff was very helpful, and they were upfront and honest with what to expect when ordering and delivering the furniture

I never like to respond to surveys. However, someone really dropped the ball because your systems have been down for days and literally weeks. That includes your phone systems. I can’t even get an estimate on the delivery of my goods. You guys really need to rethink your systems and business processes. Perhaps you should think about using SAP as a possible solution strategy. Expensive? Yes. Worth it? Yes. Perhaps you should think about outsourcing IT services.

Had a great experience with the sales staff. They were present without being pushy or overly involved. Great help and great support.

With the Ashley Website or Server down it’s made it difficult to receive any information about our purchase as well as making any calls to the store with questions. As far as customer service, everyone was very helpful in making our purchase easy and effortless. I would have liked to take home some sort of confirmation or acknowledgment of our order. I also feel that there could be improvement as far as shipping. I.E. a time frame or eta on day and time.

Very friendly very helpful. Very nice. Make sure we have the right things we need. Very kind..

Never buy a protection plan from them. In the last 6 months, I open a claim and the store protection technician approved full replacements of furniture but is always saying they don’t see your order and that they have no sync system and communication between the protection company and Ashley. They let me push to talk on both sides but with 15 tries no results. Please don’t ever buy protection plan from them. Zero service!

Austin Wedge was excellent to work with. Knowledgeable and honest. The perfect salesman. Give that man a promotion.

Salesman was very friendly willing to assist with everything we wanted. If he didn't know an answer, he found someone who did. Update: Scheduled delivery was changed without notice.

Becky was amazing to work with in buying our couch. She was very knowledgeable and made sure we knew all of our options. She also helped us pick out a mattress. A+ service!

Angie was super nice and helpful. She explained everything and answered all of our questions. It really made the experience very enjoyable.

The store had so many great options and the sales person was friendly and incredibly helpful.

No hassle. Solid quality. Wide selection. Different forms of financing.

I think they did good job. My sales person was Austin who did great in showing us all the options in our budget and helped us make the right decision. I had also checked the prices which were bit less and they did a price match which was good. The delivery was on time and got the item as expected.

Sales reps go above and beyond to make sure that you find what you need and are looking for. Very beautiful store!

The staff was friendly and I got my couch in 2 days!

We had a wonderful couch purchase with this Ashley store and Team. Our sales associates, KC and Brian, went out of their way to ensure we had the right couch set up for our family. No pressure to buy and a great value for our money. We are excited for delivery of our first new couch in over 10 years. We are due. Lol. Highly recommend this store based on our experience.

Go to the Ballwin store and ask for Candance. She worked with me on two different occasions. She took her time with me. Answered all my questions, made great suggestions that helped me make my purchase decision. Definitely recommended shopping this store

Tim and Ron were amazing!! I will definitely come back to get more furniture from them!

Great job!

I bought a recliner set in 2021 and this is the second time the motor has broken down in the single sofa recliner. I was told it "rarely happens". I bought the 5 year warranty, GBS did a "video call" to diagnose the issue and 3 weeks later no response from GBS as to when the part will be ordered or delivered. I then called Ashley today, they said it wasn't their problem and when I texted the issue to the number they leave on the reviews, again same response - not their problem. I thought Ashley was reliable; I will never buy from them again.

Becky ws very knowledgeable about the products. Bryan made sure the financing was on point. Great team and would recommend them to everyone!

Great customer service from Becky! Thank you!

Great experience and of course quality product. Austin was wonderful at assisting us, he took a lot of time to help us find the dimensions of our place and gave extra attention to our needs. Overall a satisfying shopping experience

Terrible experience. I have been trying for an hour to get in touch with the store and they keeps sending me to a central customer service number. The customer service people tell me that they cannot connect me to the store. This has been one of the worst retail experiences not only for this reason, but this is the final straw. Avoid Ashley furniture at all cost. I will never do business with this company again. I am canceling my order and going elsewhere.

100% Customer Service, Thanks Angie

Brian (manager) along with all the sales personnel were all friendly and very help. I will only shop from now on at the Baldwin Store. I'm very happy ‼️‼️‼️

Had the pleasure of dealing with Larry Bonnell in the mattress section! 5 stars is not enough! He was very knowledgeable and very helpful. If you are in the market for any item, please go to Ashley's off of Manchester and ask for Larry, I promise you will not be disappointed!

TLDR: I was sold and received the wrong couch and I asked for a discount because I had to take time off work to wait for the delivery and they refused. I never received a SINGLE apology from staff which is at least the bare minimum. UPDATE: I received the correct couch however it is defective!! One cushion is significantly less firm than the other because the support on the left side is a lot looser. I've only been using it for one day! I will never be shopping at an Ashley's again that's for sure!!!! I was sold the wrong couch and I didn’t find out until the couch was delivered the following week. I repeatedly called customer service but I was put on hold for 30+ min each time with no result. Eventually I went to the store and was told the sales manager wouldn’t be in until tomorrow to resolve this. I was clear that I was mostly upset that I lose money and hours by taking time off work to receive the correct couch. However, I wouldn’t know what would happen until the sales manager came in the next day. The next day I got a call telling me the exchange went through but got no additional details or paperwork. I came and received lukewarm response from sales manager (without literally any apology lol) about how he couldn’t do anything since it’s technically an exchange despite the entire order being incorrect. In fairness he offered store credit but I pointed out that there’s nothing in the store for the $100 he offered me and a 2010 painting of a farmhouse isn’t going to pay my rent. To that he said nothing and I left without, again, any apology. All the staff, expect the sales manager, was very nice. I just think the situation should have been handled better and i honestly just felt like I was inconveniencing this manager by having the nerve to ask for a discount considering their mistake.

Austin was great. Very informative and really personable. After shopping around at other stores, he sold us on a sectional. He did a great job at reccomending fabric for our family of 5.

Well the experience at the store itself was great. And employees are awsome did very well job explaining everything and helping us out not picking our furniture but finding the best way to fit our budget and payment plans.the only down side with Ashley furniture would be that as aside from most places that offer free shipping having to pay almost 400 dollars in shipping is and was almost a close call to not buy anything at all from Ashley. I would understand if the amount wasn't big enough to make any money off of shipping a 100 dollar chair 20 miles away, but in our situation we are spending thousands of dollars and also throwing more on top just to ship seems little ridiculous. I would most likey not buy more just because I could get from other store and pay what I am paying for furniture and get it shipped totally free. If it wasn't for the hospitality at the location we were at we would have most likely backed out because of shipping fee.

It was exceptional!!

From the time I walked through the door my experience was ABSOLUTELY AMAZING. KUDOS to BRYON, he went above the call of duty to make sure that I was well pleased. THE ENTIRE STAFF WAS SIMPLY PHENOMENAL!!!!!

10/10 Fantastic experience - highly recommend asking for Jason Meyer. We were looking to furnish an apartment and got everything we were looking for. Jason did an excellent job making the process easy and efficient.

Love our new bedroom set. Hate that you must inspect furniture at pick up because once you leave the lot you cannot claim damages within 72 hours anymore!!! This is a tedious process.

CHEAP PRODUCT AND BAD CUSTOMER SERVICE It was a mistake to buy from this store. i spent almost 3000$ for a sofa set and what i got was a broken chair and broken pillows. I tried calling to ask them for help but they shouted at me. worst customer service I have ever had in this world. They also need to repair but you know the feeling of spending thousands dollars and getting a broken chair and wasting your time waiting for them to fix it. i should tell my friends and family not to come to this shop as it is all unreasonable and worth your money.

This store has the best selection! They have a huge clearance spot upstairs and the staff is very friendly and knowledgeable! This is the only store I shop.

My shopping experience today was a great experience. My sales person Candace was very knowledgeable in bedroom sets, and also sleep mattress. I went in today only looking for a headboard and frame and possibly a dresser. Final purchase was an entire bedroom set and also an adjustable bed frame with all the bells and whistles. She definitely knew what she was doing in steering my husband and I in the right directions. With investing in a goodnight sleep. I rate my entire experience a FIVE, I will definitely recommend Ashley Furniture to friends and family. Thank You!

Fantastic

Becky really help us out for what we wanted. She was a real pleasure to work with.

Candace Young was a perfect fit for my experience today! She was able to pin point my exact wants and needs for a new sectional and mattress set up.

The management of this location as well as their central customer service are incredibly unhelpful. We recently purchased a pricey king-sized Tempur-Pedic mattress from this store, which did not seem to fit our bed correctly due to some defects. We reached out to the store about this issue within a few days of purchase and were referred to their central customer service. The customer service was not helpful and often did not answer the phone, occasionally picked up and went about their business as we could hear TV and dogs making noises in the background, and eventually kept referring us to the manufacturer who referred us back to the store. After multiple unsuccessful attempts to contact Ashley's customer service, we decided to go to another location in Kirkwood to show photographs and videos of the defects. The manager followed up with their customer service, and finally, a specialist was sent who verified the problem and authorized a replacement. However, even after that, multiple representatives asked for further photos, including evidence that we had cleaned up the handprints left by the delivery folks. Additionally, we were promised a 30-day money-back guarantee and 90-day comfort insurance at the time of purchase. However, by tossing us around, we felt they were running the clock on those commitments. So we finally received a replacement after a few months. However, when we tried to register the product to secure our 10-year warranty, we noticed it was missing the law tag. We contacted Ashley, and they told us to contact Tempur-Pedic. Unfortunately, with no law tag and serial number, Tempur-Pedic will not even talk to us anymore, which essentially means we do not even have a warranty for our multi-thousand-dollar mattress. It is incredibly frustrating that Ashley will not take responsibility for their mistake and continuously passes us along to other parties instead of addressing the issue. and has left with no warranty on a pricy mattress. We hope that they will take this complaint seriously and take the necessary steps to rectify this issue.

DeShawn caught me on my way out and asked me if I was being helped. I instantly remembered he was the person who helped us several years prior. Began talking and he helped me work through options for a Goucha ottoman + table to go with my Osburg sectional and sofa chair ottoman set. Offered feedback on fabrics going together & helped me decide which table color to go with. Top notch service that resulted in a purchase including warranty. Extra bonus is he was efficient with my time so I could get back to Easter shopping. Thanks DeShawn!

Great Service!!

Derek at the ballwin west county location was awesome!!

DeShawn was awesome with great customer service!!!!!!

Very knowledgeable salesman, very polite & excellent service.

Dave was great he is a true salesman, he know about all the products in the store. He made our experience great

Great experience! Super sales associates!

From the moment we walked in until the time the transaction was complete we were treated as though we were the most important customers. We were greeted by salesmen Austin Wedge. He was very kind and courteous and worked very hard at helping us find just the right items.

Great experience! Tim was very patient and did not try to pressure me in any way. Very knowledgeable and they have a very big selection!

Jason Meyer was an exceptional service advisor. He taught us much about the products we purchased. No pressure, no hard sell. Very personable. The only downside to our purchase and contacting the store directly was that we could not get a human to respond to our calls. On the upside, Jason has already contacted us this morning, and all issues are resolved with shipping.

They’ll make sure to bring the item(s) you ordered quickly but then come to realize after they delivered they gave you merchandise that is faulted. Oh, and their customer service to replace it, is god awful!!!! Not only did a 3rd party reach out over a week later to more or less tell me to call Ashley. Called Ashley where they more or less called me the liar and changed the repair date and then pushed it out further. Asked to speak to their manager and I’m still on hold for almost an hour! #1 furniture place in the world— that’s a joke!

I came in looking for a chair to read in. I don't tend to like furniture stores just because I feel pressure from sales associates when I'm trying stuff out. Luckily I was able to go inside and try stuff out, and by the time I picked one someone asked me if I needed help and I was able to get my chair! It was really easy to purchase - the largest chunk of time was spent sitting on furniture.

Miss Candace was the very best mattress expert we’ve ever had the pleasure of working with. She was both knowledgeable and professional and helped us decide on the perfect mattress for our needs. Outstanding customer service!!! Thank you so much Miss Candace!!!! We’ll be back for all our future furniture needs.

Delightful sales rep. She knew her merchandise but was not annoying unlike many furniture store salesmen.

Right rallying asembled incorrectly. They could not finish the job.

Amazing staff, extremely helpful. They really helped me out with a very tough situation. Every time I have been there, all of their staff has just been amazing. Would definitely recommend and will be back for any future furniture needs!

Becky was very helpful and goes out of her way to assist me.

Larry was awesome!!!! We will come back to get mattresses in the near future

Great customer service

David Montrey was an extremely helpful and valuable resource while shopping for a sectional. He was knowledgeable and offered his own recommendations while respecting the decisions I made. I 100% would work with him again and highly recommend!

If you are looking for furniture and want an enjoyable experience, go to Ashley Furniture in Ballwin and ask for Happy Happy! That’s right, Happy Happy! He’s knowledgeable, helpful and fun! Be sure to take the time to listen to his story about his family…. If only more people could be like him! The manager, Bryan, is also very helpful!

Helpful salesman

Happy Happy is always there to help. He goes above and beyond. He is our to-go-to rep here. Always excellent service.

Need better selection of sofas. Plain and dull

Derek was so helpful and just all around wonderful!

After some discussion the final pricing of the items purchased was closer in-line with the quality of said items.

Great

My experience was amazing. Becky&Brian at the Ballwin Mo store made me feel so special. I always have a hard time making up my mind but with their help I purchased some amazing pieces.Thank you for your help.

DON'T DO BUSINESS WITH THIS COMPANY! -customer service is a nightmare. -the warranty program is a scam (took 4 months to get an appointment, guy didn't show up anywhere close to on time, "spot cleaned" the couch with a dirty machine that left my couch smelly and he failed to actually remove any stains). -Intergrity of furniture is lacking. When we removed the couch covers to wash after the "cleaning" service, we discovered that the zippers weren't even attached to the track. -No accountability for a single thing. Countless calls to the store and corporate, plus plenty of emails over many months. THEY DO NOT CARE.

My salesperson was wondering!

We had a great experience there. Our salesperson Jason was extremely knowledgeable and very helpful. We’d go back anytime we need something for our new house!!!

Workers on the floor were big reason I decided to buy here - they are very helpful and very knowledgeable

DeShawn was an exceptional salesman. Very intelligent, informative very detailed well versed on products. extremely polite& thorough

Ashley’s furniture has an outstanding sales staff.

Very easy, I had already picked out what I wanted so I was in and out in about 15 min.

They made it an enjoyable shopping experience by not hovering! James found us right away and let us come to him for our final decision and questions.

Our buying experience was pretty good with Happy Happy - however, when our sofa finally arrived for delivery, the leather had very obviously been damaged in at least two different places and then patched and literally painted over. This was even acknowledged by our delivery contact. While irritating that we now have to wait an unknown amount of time for a new sofa to come in - it’s really the shame on Ashley furniture for trying to pawn off a damaged/repaired couch as ‘new’. They did offer $82 as compensation for our inconvenience (which will apparently be used on purchasing something to sit on until the sofa arrives) - we will not be using it at Ashley furniture. Pretty disappointing - will go back to Carol House next time.

My experience was exceptional and excellent.

Sales rep was very knowledgeable. He knew exactly where to go for what I was looking for & explained differences in the models. I’m very appreciative of his expertise. I would definitely go back & ask for him.

Great experience at your store in Baldwin with Tim Matt very understanding and helpful. I went to your store in Kirkwood will not be going back !!!!

Jason was great!! Smooth buying experience!! Very happy!!

UPDATE After Delivery.... Furniture was delivered, delivery guys were great. Unfortunately one of the back on the love seat has a 6 inch scratch in it, and the controls for the love seat are broken. And it looks like a 3rd grader tried to glue them back together. The switches are literally glued shut and the backing plates broken. This looks like it should be able to be fixed and so far customer service has been much better than the initial delivery attempt. Will wait and see how long it takes for this to be corrected......initial review......Everything is great when you are purchasing. Nice as can be to take $4,000+ from your credit card. Customer service after the sale is some of the worst. I ordered two pieces. Both to be delivered in the same day. Delivery which I paid $339 dollars for. Only shows up with 1 piece. The other is 10 days later. My paperwork all shows 1 delivery date. Nobody ever communicated this. When I call to speak with someone I am routed to a call center in India. The store won’t take my call. The sales person won’t return my calls. I have no idea where my $4000 worth of furniture is. I will edit this review when it is resolved to my satisfaction. I have spoken with the salesperson and am awaiting resolution. I did get some money back for the botched 1st delivery.

Purchased a sectional from Ashley and our sales person was a fantastic. He made the whole process quick and easy.

Excellent customer service!

I am extremely disappointed with my recent experience. I purchased a new sectional and every piece I received is damaged. It is far from the showroom quality I expected. I reported all the damage immediately on the same day I paid for and received it. I still have 0 repairs and 0 replacements over 2 months later. I would not recommend buying anything from Ashley Furniture unless you are prepared to add another job to your schedule just to get the piece of showroom quality furniture that you paid for in full on the day it was purchased. This lack of customer service is unacceptable, I am super disappointed and highly dissatisfied.

Great sales experience until after the sale. They never answer their damn phones.

The experience shopping for furniture at your store on Manchester (Ashley's) was awesome. The atmosphere was quite pleasant in selecting different pieces of furniture with the help of Ms. Becky. Thank you Ms. Becky!

It was good

Kevin is an excellent sale associate will buy again in future if needed hope to see him still there

Shopping here was great! Lots of great designs to choose from. Helpful & knowledgeable sales people. Delivery charge is excessive!

Candace was fantastic!

Excellent Service and great team. I am very pleased with service I received with Brian and Candace..The atmosphere was definitely a family setting and I’m definitely returning to this same store for more purchases in the near future!

Very good & prompt service !

Becky was wonderful! She made sure we felt great about our purchases and was so bubbly. She is in the Saint Louis, MO chesterfield location.

Sales were good. Delivery was horrible. Paid over $300 for delivery, waited a week. The recliner was broken in two pieces and my couch is missing a back cushion. Was told someone would call. After waiting 48 hours with no contact, I called customer support. I now have to take another day off work almost 3 weeks after I purchased for the second delivery. I was put on hold and "disconnected" from the call before I could confirm

Kevin was very helpful! He walked with us, helped us understand how to manage the delivery process, explained the different furniture styles and available shades and models, and was understanding of our needs to discuss and evaluate the options.

Great friendly sales person that helped us, great place.

Very nice experience. New salesman Scott at Manchester Rd location was very helpful.

My experience here was enjoyable. Bhawna Jain was so nice and easy to talk to and made sure I got exactly what I wanted. Thank you‼️

Dave at the ballwin store Rocks. I wasn't planning on spending the money I did but he explained the difference in mattresses and I ended up spending just a little more for Alot more quality. I highly recommend them and Dave in mattresses.

😁

We just bought four pieces of furniture here and Scott (Schmitt) was AMAZING! I hate feeling pushed or rushed when furniture shopping and Scott was neither. He was kind and let us take our time and was there when we were ready to ask questions. We were pretty surprised at what a great price everything came to after he gave us a deal we were not expecting. I was even more surprised when he said he was new! He was very professional and comfortable to work with. The purchase was quick and easy and the furniture is LOVELY and affordable. We went to 3 furniture stores and I’m so happy we ended up here.

Very friendly and helpful!

Mr Derek was very helpful with helping me find a good mattress

Becky and Dave were both wonderful. We told them what we wanted and they showed us a selection of the pieces that would fit the best. They were both very knowledgeable of their stock and the details of each piece. And we never felt pressured to buy or settle. Great experience, we’ll be back!

Great customer service!!! Dave our sales rep was friendly and explained all the details of our purchase.

Excellent, patient service!

Great experience and customer service! Jason was very patient with me. Thank you!

Good variety, nice showroom, Friendly sales person, and quick to make a deal.

The guy who helped me was very very helpful. I came in and got exactly what I wanted. - the Jesolo reclining sofa! Couldn’t have had better customer service! Thanks so much!

At first we walked through the whole store before someone one actually said anything to my wife or myself. But once Jessica came over and helped us we were more than happy with her service.

Candace was very helpful and friendly. However I felt like I was pressured into buying the furniture right then and there. I saw 2 days later that there was a sale for furniture that was up to 60% off. If I would have known that I would have waited. I’m a single woman and purchasing new furniture for my new house and trying to save as much money as I can. I called the store and they said that the 60% off wasn’t right and wouldn’t even look into seeing if any of the items I purchased qualified for a bigger discount. I’m very close to canceling my order and going elsewhere for furniture because of this.

Very personable and informative about the furniture we were shopping for. Huge selection and good prices.

Candace was so helpful and made great suggestions. 10 out of 10!

Plenty of salesmen eager and willing to help and lots of inventory to choose from

Very good experience. Salesperson not pushy but very helpful.

Sales people are a little creepy when they follow you around the store.

James was my sales person and he was simply amazing! I went into several other nearby stores that same day before coming into Ashley. On two occasions at your competitors' stores nearby, the sales people wouldn't even greet me or ask me if I needed assistance. James was the opposite. He was very friendly and didn't try to push anything on me. He listened to my specific needs and showed me sofas that were specific to what I asked for. It was great and cut down my shopping time. I have been to other Ashley stores where they just told me to let them know if I needed anything and walked away. James walked with me through the store and made sure he was always nearby if I needed help. I didn't end up getting a sofa but purchased several other items I hadn't planned to buy just because of his amazing service. When I do decide to buy a sofa I will definitely reach back out to him. Amazing experience!

Very helpful, easy experience!

Derek let me shop at my own pace, without hovering over me. I ended up finding one i liked and told him i needed to do my diligence, and shop one more place. He let me go without trying to haggle me to stay. I ended up back at Ashley purchasing from Derek an hour later.

Sales rep was good but the store don’t have enough variety.

I needed to buy furniture for a new place. I had general ideas of what I wanted but nothing specific. DeShawn was amazing. He knows the store and the stock, quickly assessed my taste and preferences and was able to help me get everything I needed in a short time. I'll shop Ashley again!

Great experience

Was serviced immediately and found what we were looking for and checked out in a few minutes. Looking forward to our new sofa next week!

Excellent services Thank You again

Very pleasant and straightforward sales staff.

I had a very good expeince. Bhawna Jain was very nice and pleasant and helped me get the furniture i wanted eventhough the main color i was looking for was discontinued. I am a happy customer.

Excellent customer service

Very Professional

Got a fantastic deal on some really nice furniture. Sales person Jamie was awesome.

Found exactly what I was looking for and Dave was very helpful.

The sales manager, Kevin, was very helpful and kind! The process was quick and delivery and is scheduled for 10 days from now, which is great.

Lots of options and knowledgeable and friendly staff

Lynn and I have been shopping for the perfect reclining sofa for quite a while. We ended our search at Ashley. I had a lot of questions. One was the country of construction. To my delight Kevin turned the furniture piece of our interest completely upside down to find the 'MADE IN' tag to answer my question. This is an example of how it should be done. We bought the sofa and ended our search.

Great service from an expert.

All items delivered were damaged, very dissatisfied customer.

James provided amazing service and answered any questions we had! Very satisfied!!!

Kevin was helpful and knowledgeable! He was attentive, but gave space to make a thoughtful decision on my selection. This was a great location to shop at for furniture, with reasonable prices.

Had a great experience finding and purchasing from this location. Great selection, was actually the only place I found what I was looking for. Great financing options and easy on the price with discounts. Larry helped me out, was very knowledgeable about selection, sales, discounts, delivery times, etc. I came right back after looking at a few last locations. Larry had everything ready to go and it was a done deal real quick. Can't wait for my next purchase, I'm heading right back to this place.

Becky Morrissey, designer and Katrina in the office - excellent. Selection of furniture easy and checkout a breeze

Worst experience ever. October 20th we got our new bed and dresser, the dresser was fine but the people who came to deliver put up the bed wrong and all the rails wasn’t screwd in so I call the representative and talked to them and they said we are delivering the parts and once’s you have the parts the technicians will come out and have a look before anything could happen the bed collapsed and broke and it’s taking them almost a month for someone to come out and have a look at the bed and replace it. We are stuck sleeping in the living room without a bad I’m so annoyed I tried keeping my patients and nothing happening I’m paying for a bed I’m not using cause it broke and no one will come out.

Its all in the service. My Rep was so helpful and addressed all of my needs. He walked around the store with me for 20 minutes providing details on multiple sofas until I found the best fit for me: durability meets comfort. Best experience and grade A service!

Becky was a great salesperson, there to help but not pushy and very friendly. The couch I purchased was just what I was looking for and at a reasonable price.

Larry was great.

It was very easy and convenient with a good selection but Dave the associates who helped me really made it a fun experience. He did not pressure me and was very friendly and easy to work with.

A very pleasant experience with Ashley Furniture from the very beginning right down to the delivery!! Thank you!

DeShawn was an amazing sales representative. Very knowledgeable and help us the moment we entered the store.

Very professional and nice. No pressures just helpful! TOM was fun to work with as he tries to keep it light

Terrible customer service!

Worst customer service and overall consumer experience I’ve ever had in my life. Not enough characters to describe how unpleasant my experience was.

Our salesman, Happy, was great to work with. He was fun and very pleasant and made the experience enjoyable. We are pleased with the price we paid for our sectional, also.

Derek was the sales rep that took care of us. He was patient, friendly, knowledgeable and down-to-earth. Never pressured us and answered every question we had.

Mr. Happy sales representative was knowledgeable & explained how the product warranty worked. My spouse & I were very happy with our purchase

Thank you guys for a fantastic shopping experience!!! I will be back to furnish the rest of my home.

Just had the easiest, most pleasant purchasing experience. Bryan, the store manager, made sure we found just the right table. Shop here. They will take care of you.

Bought a sectional couch Sept 2022, less than 4 weeks the fabric is worn and piling. The salesman specifically said this sectional is a high seller and there have been no complaints of piling which was my main concern with a fabric sectional. Tried calling the store, no answer. Called customer service and they are a joke. Compared couch fabric to a sweater that pills after 1 use. I would hope that a couch fabric is sturdier than a sweater/ piece of clothing. Poor customer service and Salesperson say whatever to make sale.

We worked with DeShawn & the experience was great. He didn't hover, or hang just outside of our view. He was available when we had questions & he gave us great direction since we knew what we wanted, sort of, but not the color schemes. Thank you DeShawn.

I had a great experience with James and Jan assisting me with my purchase. The entire team at this location was extremely helpful and informative

Derek, the salesperson, was extremely knowledgeable and a huge help. The sales manager was also very professional.

DO NOT ORDER FROM THIS COMPANY! I ordered a desk set November 2021 and have yet to receive the completed order. Still waiting on a chair that I was supposed to receive on multiple occasions. Now it is once again reordered as it was damaged prior to delivery. I ordered the desk that was on display and was charged and sent the larger more expensive desk. I made comments as it was delivered stating: size, color, quality all seemed off from what I had ordered. I was told it was the lighting. I have tried calling on multiple occasions and was transferred between the GRT and the store manager Christina Kreter. Who were all less than helpful in reaching any sort of resolution. The desk was a $600 desk, made of thin cheap veneer that hasn't even lasted a year. The drawers and integrity of the entire desk have been in question from day 1. The display is solid Wood so that is what quality you would expect to receive. It will not be. This place displays great beautiful furniture but sends you cheap versions of it. That will not even last the slightest damage. My desk is showing wear marks just from closing the drawers and wear from the lamp cord that I have lightly touching the desk. Mind you it doesn't move. But it is certainly causing damage to the desk. Save your money and do your homework don't buy from Ashley or any affiliate company as you will be extremely disappointed and left on your own to reach resolution.

No value added customer relationship. Rude behaviour from Rahman(sales person). He gave 25% to buy power sofa which is so cool at starting but at last while payment he asked us to cancel and was so rude when we are taking a while on second opinion from family. Customers have right to take time on what they select. One other reason is the item we selected have incorrect(1999$) tag and when he entered in system, it says 2199$. As he had to give sofa for 1999$ and 25% discount, he was disrespectful. Finally he wished us bad night as we purchased it. MANNER LESS.

Completely unprofessional! Just got my new couch in today.. they left all the trash, scuffed my couch,cup holders fell off, movers said nothing to me besides "oops my bad" they took a picture of the damages and told me i would get a new couch and would hear from them today. Its now 10pm and nothing!

When we walked in the store we knew what we wanted, but we’re pleasantly greeted and learned about different options for a sectional with having a dog in our house. Jason was amazing to work with! Thank you. Cannot believe we are getting it so quick too! Ashley is awesome.

Brian and Happy are amazing! They will be getting my business again!

Snake oil salesmen booking items that are 1 year on back order with out informing customers or having any follow up. We understood that some items are on a long back order and were checking on delivery for our bed originally scheduled for 10/4 when we checked in today they informed us it will be available 9/1/2023. Just avoid these guys they cannot seem to be consistent enough to understand when your 4k bed set will be in and promise you a date that is no joke 1 year off.

Deshawn at the Manchester location had excellent service from start to finish! I recommend this location to shop for your home goods!

The salesman was nice in the beginning up to finish the purchase. Once we had question about the purchase, he would just respond "I am working on it" and disappear. All the nice words and sincerity were just fooling people to purchase. Wish there was no star to rate this store.

Loveseat was damaged and having issues with getting replacement waiting months and still nothing

Everyone was very nice. They all answered questions even if they weren't the salesperson that you were working with.

I wish there was a zero star for this store. The salesman would try to make you fool by charging high prices. Moreover, they have “no return” policy even if you have not even opened the package. So be careful while buying from there. I would suggest do not buy from here.

Worst company I have ever dealt with 1 star is too many they have ghosted multiple deliveries tried delivering broken furniture and refuse to refund my money. This place should be shut down.

Extremely helpful and professional

Helpful associate and large selection. Very nice showroom.

I purchased a bedroom set from Ashley. It's not the store that I have an issue with they were great. My furniture was delivered August 19th. I called the lm that same day to report damage to all pieces of the furniture. I was told I had to wait because it was not showing delivered. Called back and spoke with someone again, I sent photos of the damages to 3 different employees one being a Jennifer Lopez and NEVER heard back after being told she would call me directly. I emailed her 3 times and got no response. I spoke with reps everyday JUST to be given the run around, being told a Supervisor would call me back and that never happened. One rep name Lewis tried telling me that there was nothing they could do because it was past the 72 hours. I know I called so many times that I spoke to about 10 different people. After calling demanding a Sup a rep told me she would take care of everything. Spent 15 mins on the phone with her all to call back to see when delivery would be set and was told the order # she gave me was not correct, AND I read this number back to the lady. So she did not fix the issue. Finally speaking with a Supervisor 4 days later a new furniture was set to be delivered Sept 7 after fighting with this company...... DELIVERY PEOPLE SHOW UP WITH GUESS WHAT DAMAGED FURNITURE .....AGAIN! Now I'm being told I have to wait for the furniture to come in and wait for someone to call me to schedule delivery AGAIN. This has been and on going issue for almost 1 month. HORRIBLE HORRIBLE HORRIBLE company to buy from. I am VERY angry and upset that it's going on a month and I don't have my new furniture. I spent over $4k in this store and have to go through this type of treatment after they have taken your money. I went against my better judgement shopping with them again after a living room set I purchased back in early 2020 was a reck. I feel I need to be compensated for all the trouble and run around I was put though. I will not shop with this company again. Great sales ppl in the store but those reps at the 1800#. HORRIBLE HORRIBLE HORRIBLE. I Would like my furniture I paid for back in June.

Derek was good peoples.

The staff was engaging. The listened to us and we negotiated a good deal which included extended warranty & delivery. The delivery occurred two hours early. .

Positive things all around! I am a type of person that would rather shop online and not deal with people to be honest, but our shopping experience was probably one of the best I have had. I did not feel rushed and all my questions were answered. The teamwork they have there is amazing! Happy was amazing! I will definitely go back :)

Happy Happy is the man! Great job

Purchased a dining room set December 16, 2021. Still waiting 6-8 weeks for delivery and it is September 2, 2022 when I am submitting this. Almost a full year! Called a few times and visited in store to understand what’s going on, not much help. Gave them full payment in December and I think it is fair to ask for some compensation as they continue with production delays. They were unwilling to give me anything. Will never purchase anything from them again.

Very friendly and helpful staff, Happy Happy was the best, made everything easy!

Had a great experience at Ashley furniture today. Everyone was friendly and helpful, especially Bryan Wilson. I highly recommend this store for your furniture needs.

We ordered a sleeper sofa from this location. On the day of delivery, the delivery driver of the box truck backed into our vehicle causing damage. At first, he attempted to act like nothing happened until I had to point out the fact that I watched it happen. I told the delivery drivers that the sleeper sofa was going up a set of stairs. That was the end. They said it wouldn’t fit, even though we had already measured to make sure it would. They refused to carry it up the stairs, saying they weren’t warned that it was going up. Now, we have no sleeper sofa, and our car is damaged. I have reached out multiple times over the last month and a half with zero response about them fixing our vehicle. It’s to the point where legal council will have to get involved. Definitely recommend going elsewhere. We did and a sleeper sofa was delivered without issue to our upstairs office. Just ridiculous.

Do not buy furniture from here!!!! They will bring you damaged items. After 5 broken dressers/chests they will not issue a refund. They actually have the audacity to try to putty cracked pieces & still deliver to you. Their policy is that they do not do refunds. Poor customer service when you call their center. Also the store manager Adija could care less to resolve the issue too. You will just be stuck having them deliver you broken pieces week after week until maybe eventually they get it right?? Completely unethical.

It took over 1.5 years to get our complete dining room set delivered. We had to call weekly to get updates or schedule for a new delivery since every piece came in damaged in multiple accounts. We are still waiting for repairs on 3 chairs. Our promotion of no interest for a whole year did not matter since we didn’t even get a delivery until after the the year ended. Update: I had been speaking to customer service due to a similar post while we were still waiting for our furniture. They said we would be compensated because we had to wait so long. But they said we had to wait until our furniture came in to get that money since we would get more the longer we have to wait. I thought they were going to redeem themselves slightly. Well our furniture finally arrived. After getting a few new chairs (because they were damaged) we tried to contact the lady we had been talking to and absolutely no response. We tried calling and emailing. We were completely ghosted. I seriously hate this company. Do not buy from here. Save yourself the headache.

We had a credit for our furniture. They said they would put them on lay away while they applied the credit. Now they say it is no longer in stock. This has been going on for 3 weeks. Even the sales person cannot get answers. We have bought there many times but never again.

Soon as I walked thru the door I was greeted .. I came with my mind set on one chair and walked out ordering a complete three piece set . All within my budget . Thankyou so much !! The staff was nice, professional and very helpful at all time .

David was excellent very patient!

I can not be more pleased with my whole experience shopping and buying at Ashley! No pressure shopping experience and when I was finding pieces for great prices I couldn't resist buying! Calvin Williams was so friendly, polite and helped me make sure I was able to buy everything I wanted. Great sales and financing options! I will be back!

Friendly staff. Good Service. No pressure. Great customer experience.

From top to bottom the service has been horrible. Bryan and Christina were the only two managers who tried to help, unfortunately, the rest of their team and staff do not care. We had a sales person try to make snarky jokes at my fiance after we had to go in to do a reselect. Rather than helping fix the problem and help us pick out a new couch he continued to blame the delivery team. We paid for the white glove service to have the items delivered and set up. They did not install the feet on our server or place the nightstands in the correct spot. Ashley furniture delivered some items that were chipped/scratched or broken. To be expected and only need to be fixed. However, we have had service orders with no updates and the most recent time they ended up just cancelling the service order. The management team was frustrated with service and delivery, so they are replacing the items after we have been inquiring for 5 months (they told us initially it would be fixed the week after it was delivered). So now we have to continue to wait for a replacement tabletop, a replacement server, a replacement tv stand. We are still missing two items that we purchased back in March. And we were finally delivered (poorly) some items. Never will I purchase from Ashley again. From top to bottom this has been a horrendous experience purchasing furniture from them!!! I am only giving them one star because Christina and Bryan tried to help, but were unable to accomplish anything because the rest of their system does not care about their customers!

Inventory is cheaply made. Didn't realize til we bought and got it home. Waiting for a repairman for the second time. Won't buy here again.

A huge thank you to Ashley Furniture for a wonderful shopping experience! Huge props to Calvin Williams!! He helped us every step of the way, always giving us enough space to talk about the furniture and make decisions; yet he was always there when we needed him for questions. He was very knowledgeable and professional! He was also hilarious and easy to deal with! Thank you Calvin for the great furniture buying experience! Ask for Calvin when you go into the store! 😊💯

We always receive excellent professional service from Ashley. Our sales associate, James is the absolute best!

Calvin was extremely helpful with our first furniture purchase. Competitive pricing and everything was stocked

My delivery was delayed. I went up to the Manchester location for clarification on why I had not received my purchase. Christina and Katrina, we're so helpful, even-tempered and professional, and friendly. I left the store feeling heard and valued. I will come back for purchases in the future

Very friendly and very patient while I shopped and checknout was quick and easy and fast delivery.

Poor poor poor customer service. Was told our furniture would be delivered 3 separate times. Took off work each time. Was told I could pick up items from the distribution center, when I showed up during what I was told were business hours they were closed. The office was still open and spoke with an associate who was able to look up order and was told items were in fact not there. We have yet to get our furniture and was told there would be a 10% restocking fee if we wanted to cancel our order. We will never purchase anything from Ashley’s again.

Real helpful staff, they pointed out what I wanted to see but they didn't follow me around and bother me. They had some decent prices, especially their sale merchandise. Seem overall like a pretty quality place, would definitely shop there again.

Customer services was amazing! They were quick and helped answer all of my questions!

We purchased a bed with storage drawers in January 2022, and paid for delivery and installation. It wasn't delivered until April, which I understand because of supply chain issues and was no big deal. When it arrived the installers informed us that the support parts for the drawers were not there and we would have to contact the store to order them. We attempted to reach someone at the store for over a month, but all calls are routed overseas and they told us the part was ordered but it wasn't. When we finally reached someone at the store I explained the issue and that the drawers that is 6ft long have been in my living room for months. I have a small child and he had hurt himself because of it being in our living room, and the employee told me that was awful and they would order a whole new bed for us if the part didn't arrive soon. It didn't, and that person is a ghost, because calling back to reach them is impossible. 2 weeks ago the part finally came and we opened it to find it was the wrong part. I'm ready to return this bed and never set foot in Ashley again. Buy with caution!

Awesome experience. James was very helpful and he guided us through the whole process. We got an amazing deal and furniture of our choice thanks to Ashley

Quick service and great product , in and out within 1 hr

Service was amazing

I’m going to put this as simple and blatant as possible this was the single worst experience with a company I have ever had. Customer service was abhorrent I felt conned into buying a sectional and bedroom set the salesman was pushy to the point it was uncomfortable and made outlandish comments he accused me multiple times of laying my hands on my girlfriend which I have never and would never do it makes me sick thinking that’s the kind of employees Ashley has working for them. Trying to get in contact with them about your order is a chore a long annoying chore then when you finally do it’s a call center which offers no hope you will ever get your order. My original order has been pushed back 4 times in the span of a month with customer service telling me it would get delivered on a set date it is ridiculous the amount of time I have been blatantly lied to by them they offer no help no compensation for my time and frustration NOTHING. Anyone out there reading this if you work hard for your money and want quality furniture this store is not the place no one should be allowed to shop here you can only save yourself from this it’s too late for me .

I’m so disappointed, we ordered our stuff back in may, and were still waiting for the rest of our furniture!! They keep telling us it’s going to be ready and then saying it’s not. Customer service is rude and not easy to work with. The sales person kept making jokes about my boyfriend beating me?? He would never. I’m just so un pleased with Ashley right now I will never order from them again or recommend them.

Excellent sales person!!!!!

Calvin was very helpful but not overbearing. He allowed us to look around and was available for questions when we needed him. Very pleasant experience!!

In and out, no pressure sales environment with a great price. Calvin is an all-star!

Calvin was excellent! Not only did he provide a lot of information about the chairs but he was able to give good advice according to my needs. He was very personable and helped me smile while I'm going through a difficult time.

Service is hit or miss. Be careful with any financing. They seem to be getting a kick back from a company called Tower Loan. Regardless of what you qualify for, they steer you towards them. In fact, we were told that it was all we were approved for when one month later I received an Ashley Furniture card in the mail with more than enough credit to cover the pieces that we bought. Our salesman lied, told us this was our only option and sent us to Tower Loan and they have questionable moral tactics when it comes to working with their customers. It has been a nightmare.

Absolutely the worst experience I've had with a furniture store. Ever. Salesperson was more focused on gossiping and making inappropriate conversation topics. I can understand wanting to try and carry small talk but common sense should tell one certain topics are not appropriate. It's been three weeks and I still do not have furniture I was assured I would have by now. In talking to the store I've learned that the salesperson lied about what could be met. The new estimated time to "maybe" schedule delivery is in 12-16 weeks. If that would have been quoted at time of purchase I wouldn't be upset. Most likely I wouldn't have made a purchase. Would not recommend this location.

Calvin Williams he the goat. He made the shopping experience of furniture shopping fun. Very nice and knowledgeable salesman. Go shop with him. You won’t regret it.

We were helped by Calvin W who was very friendly and attentive without pressuring us to buy items we don’t want. He patiently took us throughout the entire store to ensure that we were getting the pieces that suited our needs. Calvin was extremely knowledgeable of the store’s inventory/layout and he helped us get several items for the best possible price. He made our Ashley experience so worth it!

Best experience we’ve ever had because of are salesman Calvin. Great personality, straightforward and knowledgeable. Very patient with us as we tried to make decisions. Would definitely come back and work with Calvin again.

Marco was a great help!

Bought the furniture agreed on a delivery date, they changed it without consulting me. Now the salesman has called to explain after being told he would. Now, no one is answering the phone . Will probably have to drive there to get answers.

Found what we wanted and customer service was great! Delivery is only taking a week as well!

Did great with my crazy mom

Calvin W was the best! He was so helpful, detailed, and personable! Me and my girlfriend couldn’t have had a better experience buying our first couch from Ashley Furniture. If you go, ask for Calvin!

Jason was excellent for me being an old lady he was patience with me plus understanding if I ever come back I prefer Jason go Jason

Professional, knowledgeable, well versed and informative. Price met my expectations, atmosphere was welcoming.

Calvin was awesome!! I had been going to furniture or bed stores all day dealing with people that weren’t helpful. They were all trying to push stuff I was not interested in. I walked into Ashley furniture and he hopped up and knocked it out of the park. Got me the style of bed I wanted and went out his way on the adjustable base to find a good one at the right price. Calvin was a absolute pleasure to work with and got me finished up quickly to move on with the rest of the day. The whole crew up there are awesome as well.

Tom was a great help! He was not pushy and gave us the time and freedom to explore the showroom on our own while still checking in with us from time to time to make sure we didn’t have any questions. Thanks for a great experience!

Doris was amazing! She helped us compare multiple options and spent time helping us decide on the best pieces for us! It was a great experience!

Candace and Happy Happy were absolutely wonderful. Very helpful and ensured we understood how picking the right mattress would help us get more comfortable sleep. Candace went the extra mile to get us every discount possible and went over our purchase a few times to be sure the order was done correctly. And top top it off, our items are being delivered in a week! Highly recommend Ashley Furniture and ask for Happy Happy and Candace.

Kevin was great! Not pushy but made it super comfortable to ask questions & answered them thoroughly. Made sure I knew all options & make it a very welcoming experience. Will for sure be back for kevin!

Besides finding a set of wonderful chairs,our experience with the rep was the best out of four stores we visited. Thank you, Candace! If we are in need of future purchases, we hope to find YOU. Other furniture stores should send their reps to Ashley so you can show them what customer service should be!!

Great deal less chance to get cheat

I found a little lamp I liked that had obviously been on the showroom floor for awhile. Kevin checked to see if there was another one, but it was the last. I asked for 20% off because the shade was damaged; he sold it to me for 50% off. He was super helpful and funny, too.

So far my experience has been wonderful. Derek has been an outstanding resource. I appreciate all the time and research he has put into figuring out the roughy furniture for my dads independent living apartment. I look forward to see how the white glove service turns out!

Our salesman Calvin was such a joy to work with! Very kind and courteous. We need more of Calvins in this world!

My salesperson David M. was fantastic! He was patient while I browsed around and decided what I wanted, answered all of our questions, and was very helpful in explaining payment options. He set up delivery and made the whole purchase very quick and painless, while providing great customer service. We’ll be back to purchase more for our new home!

Our delivery date has been messed up twice now. We keep having to follow up with people to ensure it is delivered on the correct date. Still have no idea what is arriving when or if they may deliver it to our halfway built home. A hassle & waste of time. No stars.

James W. was our salesman and he was awesome. I’m a person that loves to laugh and I was enjoying myself with James. He answered the questions I had about our Temperpedic King mattress and 2 adjustable bases. Then he even called someone and confirmed it. Really enjoyed working with him. Wasn’t to happy that the complete set we ordered won’t be in until October though!

Rick Hagar is an amazing salesperson! He was ready to answer any and all questions I had regarding the items I purchased.

Yes they can be a bit in your face at first, but that was not the case with Calvin Williams. Once I found what I was looking for I grabbed him and we were able to make a deal! Working with him, his manager Brian, and Isaac they were able to price match weekend only price and Isaac stayed after his shift to help load my new dresser. Straight customer service right there! Welcome to West County Calvin!

Great service from Mijan Rahman, our sales rep, and Christina Kreter, the Store Operations Manager! So thoughtful and responsive. Saved us money and magically found furniture we needed that was unavailable.

Marco was very knowledgeable, no high pressure sale, answered all my questions very friendly and professional. Store has a great selection. Highly recommend store and sales person.

Doris our saleswoman was absolutely amazing. If you are looking for new furniture please go and see her you will not leave disappointed at all!!!!!

My husband is the designer there.

We found what we wanted.

An amazing place to work at with a great culture and nice benefits. If you want to make a good living out of helping people into more beautiful homes you came to the right place for sure!

We made two trips to Ashley before finalizing our purchase. Calvin W greeted us at the door and was very kind and helpful. He understood we’d decided on a bedroom set and did not try to pressure us into buying additional items. He worked diligently to find the best deal for our needs. I highly recommend Calvin W and his customer service experience.

I had great service professional and Friendly sales person James Williams made purchasing my furniture very easy and pleasant I would recommend this Ashley furniture store Every time!

Extraordinary experience! Most accommodating shopping help ever. Found and priced above our expectations. Most pleasurable time getting exactly what we were looking for. Thank You!

Our sales representatives knowledge and understanding of her products was awesome. If you need a mattress and have questions please stop by Ashley's on Manchester and see Candace!

Not a good experience with this company. I purchased a 7 piece bedroom furniture set and a king mattress from them. Month after month after the original shipment date the company went in circles as to why I had not received my items and kept telling me to wait one more month. Finally I was told that they lost a piece of the furniture and it would be at an additional 3 months before they could get it in. They offered to deliver the mattress while I was waiting on the furniture, which I agreed to because at this point I just wanted a bigger bed. Later I was notified that delivery was cancelled and they would no longer do a partial delivery and I had to wait for everything to arrive. At this point I cancelled my order. after cancelling I got sent a message about a new partial delivery date but I was no longer interested and informed them I would be taking my business elsewhere. I then never received my deposit back for which I had to get my bank involved. Upon my initial purchase, I bought a king mattress protector from them assuming I was getting a king mattress. I have since tried to return it and was told by management that they do not accept returns on mattress protectors. I tried explaining the situation and how I currently have a queen mattress and have no use for a king mattress protector since I never received my king mattress from them. I was told they still would not issue a return so now I’m out $260+. This company is nothing but a headache. I wish I would have read all of the other negative reviews with similar situations prior to going into this store.

Furniture was in stock and I was able to pick up two days after purchase.

We met with David M. at the store and he was super helpful and patience with us as we were deciding what we wanted. Helped us find what we needed in our budget. Loved our experience.

They were very nice in the store. We placed a big order for bedroom furniture back in October, and were promised it will be delivered in January-February. It’s April now, and it’s yet to be delivered. I called the customer service, and after being put on hold for 45 mins, the lady told me we have to wait 2 more months. The lady didn’t sound professional and never explained such a long delay. Be aware of waiting times, as they are very “estimate.”

Outstanding service! Professional and very personable!

Loved my salesman however I ordered a kitchen table in late November. Yes I know and am aware there is a wait on furniture right now. Was told April at that time. Just got notification because we had to search for it, that now it’s June. This is a bit ridiculous. You should not have to wait this long for pieces of furniture. Not sure how these companies are in business.

Al is the best salesperson we’ve ever dealt with. Very knowledgeable, helpful, and professional. We just moved here from Florida and needed stuff quickly within our budget. He went above and beyond to make it happen. He wears a funny doctor coat, but don’t let that fool you. He has incredible mattress and furniture knowledge. If you are looking for a good shopping experience, I highly recommend you ask for Al (Ali Khan).

I recently made a purchase at Ashley's in Ballwin. The sales people were extremely helpful. I was very impressed with the quality and selection of furniture. They demonstrated features of the furniture I was interested in and answered all my questions. It was a very pleasant experience and I would definitely recommend them. Start at Ashley's and you won't need to look any further.

Had a good experience and a good deal, very happy with my purchase.

Bought an item from Doris, had small issue and she turned out to be useless. Find a different sales rep. She's rude and condescending.

Bought furniture from the Asley Furniture store in Baldwin location and it was damaged. Now I'm waiting weeks for them to get me replacements.... grrrr

Derek was great- not pushy, available, detailed and knowledgeable.

Derek was knowledgeable and helpful in making our purchase selection.

Friendly staff. Easy to work with.

Beautiful show room of furniture. Pleasant personnel and atmosphere. Derek, the salesman was outstanding in helping me choose the items I was looking for and in turn saved me a bundle of money.

Marco was awesome. Great customer service.

Great service can't wait for my new sectional to be delivered

Candace and derek took care of me I strongly recommend everyone go to them

Nice and easy

I had a great experience purchasing my mattress. My salesman was professional and very knowledgeable about all the mattresses and helped my figure out which one was best for me.

Marco helped us find the right bedroom set we’re looking for. Marco is very helpful and knowledgeable. He not only explained the details of furniture but also assisted us in finding the mattress. He gave us the best demonstration of tempur pedic mattresses that i fell in love with those immediately. Hope to work with him again in future.

We were looking for a bedroom set. Specifically in light color and distressed look. We checked at many stores but couldn’t find anything. Finally our search ended and we found what we wanted at Ashley. We met Marco Riccardi, a sales professional there. He was very helpful and knowledgeable. He not only explained the details of furniture but also assisted us in finding the mattress. He gave us the best demonstration of tempur pedic mattresses that i fell in love with those immediately. Hope to work with him again in future.

Very nice and helpful staff. We got a couch, bed, mattress and recliner chair for a great price with discounts. Definitely recommend going here and will likely go back again in the future.

Marco was great in assisting us in our new dining room set. Friendly and knowledgeable; he thoroughly reviewed all the details with the process, protection plan, shipping, etc. We’ve also used Dave in the past who helped us with 2 sofa sets. also very friendly and obvious he’s been with the company for a long time in a good way. Would go back to either associate again.

Our sales rep was great. We needed a sectional where we could remove the backs to fit through our door. He crawled around on the floor showing us how to do it and which ones would come apart. I highly recommend Marco Riccardk

Home furnishing professional Brandon Boyd was incredibly kind and helpful. I highly recommend asking for him to help you when looking to purchase furniture at this location.

Called Customer Service to deal with a plethora of delivery and refunding issues we had with this horrid excuse of a business model, customer service quite literally hung up on us twice, and no we were not giving an attitude that might cause the operator on the phone to hang up. On both calls we simply asked for a supervisor because we had already been on dozens of phone calls with these regular customer service providers and each one more incompetent than the last. Maybe, just maybe after nearly 6 months of waiting for deliveries and now waiting for refunds on failed deliveries, by the grace of god, perhaps we could get some of the money back they literally promised they would give back. I will sleep on the hardwood floor in my house before I give another dollar to Ashley Furniture for a bed. I will spend quadruple the price at Crate and Barrel for something of similar quality before I allow my money to go to Ashley Furniture.

Over priced. Keep looking you can find better deals

Dave was very patient, took his time and answered all our questions.

My fiancé and I had a great experience at Ashley. Everyone was super helpful, not pushing us when we were just browsing but always there if we had questions. Ultimately, we ended up buying a couch from the Manchester location. Jason was a huge help and was a pleasure to work with. We will definitely be coming back for future purchases.

Good customer service

Customer service was amazing and the options and choices of furniture was very extensive

Kevin was great and helped us find a beautiful bedroom set!

Everyone was very kind and David was very helpful and helped us find the best option for our budget!!

Marco helped us with buying a chair and a half with ottoman. He was very knowledgeable and very friendly. Not pushy at all. Can't wait to get the chair, will take a month or two. Would definitely buy from Marco again in the future. Thank you for the great service, its hard to find now days.

Really enjoyed the selection and customer service!

Today, I had a fantastic visit at Ashley HomeStore! I was assisted by Joe Kostielney. Because of Joe’s knowledge and patience, I bought furniture for my living room and bedroom. Also, Bryan (Store Manager) assisted Joe after we finally made a decision on the purchase. I believe today was Joe’s 3rd or 4th day and he did a wonderful job. Patience is everything when the buyer is indecisive about their choices. Thank you so much JOE!

RAWCLIFF SOFA AND OTTOMAN - JUNK!! RUN AWAY FROM THIS FURNITURE COMPANY. AWFUL EXPERIENCE AFTER THE SALE. DO NOT BUY ANYTHING FROM THEM. FURNITURE FALLS APART AND CUSTOMER SERVICE IS AWFUL. They will try to sell you a warranty, saying everything is covered. Lies and deceit around every corner. They won’t stand behind any of their furniture, and the warranty they sell you is awful as well. RUN AWAY! Don’t waste your time and money.

Helpful and friendly staff!

Great experience

Tons of selections and sales.

Dave M. at Ballwin, MO was super helpful the whole time. Great info, great demonstrations, not pushy, and ended up getting some nice stuff arriving within a week! UPDATE: Delivery was today and they arrived within the 3-hour window but had the w r o n g c o l o r. We were all on the same page for which color we wanted but something must have happened during the in-store purchase because the order matched what they brought but we're left with no great room furniture for who knows how long. Hopefully the other is also in stock at the warehouse.

Great. The prices are very good for the furniture you get. The store also had alot of inventory so was able to find all I was looking for.

We came in knowing what we wanted to buy, but the salesman was unwilling to negotiate to match another competitor’s price as we have in the past as the company policies have changed. We still purchased it for $200 more to get it sooner.

My salesman was Brian and He was so friendly and professional. I loved the furniture and ha even gave me a nice discount. I would definitely recommend.

Very helpful without overdoing it.

Very friendly, helpful and good selection.

Do not use this furniture store. I am still waiting on my furniture to be delivered. I purchased my furniture because I was told it was in stock and would be delivered two months ago. half of my order was delivered a month late and now they are estimating a month later for the remainder of my order. The customer sales people just apologize and no one offers solutions. I will never use this furniture store again.

Have a nice selection, and a large showroom.

Had a wonderful shopping experience with Mijan. He was very upbeat and a pleasure to purchase from. Did not push us into anything we didn’t want. Happy Happy!

We had a wonderful experience with Jason at the Ballwin location! We had picked out exactly what we wanted and he was super helpful, so friendly and explained pricing, delivery and the protection plan thoroughly. Will definitely be back for future home needs!

I walk in and am immediately welcomed by a veteran, very personable sales person who knew how to keep his distance but be present for any questions. Prices for their quality were really strong compared to the other stores i went to. If you are right out of college and want to invest in a nice piece of furniture within your budget like me, this is a good place to start!!

Great shopping experience with Vikki. She was super helpful and informative. She answered all questions I had. I had two little kids with me, and she was very patient with them/me. Totally recommend her and the St. Louis Ashley location. :) thank you!

everyone at Ashley furniture goes extra mile for the customer's.we came there to buy a couch for apartment salesman Jason m did good showing us couches .we spent 2 hours he first time.then came back with sister and bought her a couch and bed.then came back again and bought a chair for my aunt the whole staff treats like us like family to the Manger Brian who gave his personal cell number.also Christine works hard for you in these tough times to help you with great customer service. we also come back to see them.they treat us like good friends

Stay away ordering from Ashley if you want even some kind of reliability and peace of mind. Ordered back in July with a delivery date in early Nov; that was fine considering Covid. But then the mess started, got a delivery confirmation for Nov 27 in 3 different ways(email, message and an in-person call), opened up my current bed for replacement only for the delivery to be cancelled the same day morning.I would understand this for covid if it happened once, but this exact process happened at least 10 times till Dec 27. Moreover, I called them up and every time a new part was being shippped from a different location, sometimes everything was even successfully shipped and available in the local storage and was ready to be shipped to my house. What a bunch of untrustworthy salesmanship ! At the end, the new estimated delivery date provided was May 10 with 0 assurance that it will not be delayed again. All of this, when Ashley says that they make all of it them selves. What a joke Ashley brand is.

Beautiful Store,and polite people (to everyone! No matter if you are black,white,asian,or in the lgbtq Community.Yes,i‘m Talking about the one „customer“ here) The store is like a big living room with a lot stuff to see and buy.My favorite was the mango-wooden dinner table. If you want good furniture,and i mean really good long-lasting furniture,then buy by Ashleys. Oh and: try the mattresses.Your back will Thank you for good quality.

Loved it there,the manager was great enjoyed getting my bed there,my first time at this store,they had everything I wanted, will b coming BK as soon as I pay my first bed from them ty very much manager for being so kind to n ole couple

Staff was incredibly friendly and helpful. I didn't feel as if they were trying to sell me something I didn't want, they genuinely wanted us to find something we loved.

We were looking for living room furniture and a bedroom set. Candace Young greeted us as we walked in and after about two hours of shopping around, we made our decision. Candace was amazing from her first hello until we left the store. She made our experience very pleasant and overall, her customer service is impeccable!

They make it easy to buy with an all around pleasant sales experience.

My husband and I bought kitchen and great room furniture several weeks ago. I will never go back to purchase furniture here again. Delivery of the furniture has been a nightmare and there is never anyone to speak with to answer questions. After numerous phone calls, sitting on hold for over 30 minutes most times, rearranging my work schedule several times, it was never resolved appropriately. Never again!!

I arrived for my noon appointment with Vikki F and she was upbeat ( I Could tell even behind the mask) and eager to show me all the awesome furniture throughout the store. ( this store is so spaced out perfectly-the arrangements are not crammed together) we walked the entire store ( both floors twice). When time to sit and do the “creative accounting” she was very patient with me checking on line pricing compared to the “ stores” awesome deals. Her coworkers were very helpful if I had a question and she may not of known answer. Great store Beautiful display and I can’t wait for my order ( several pieces) to arrive. This is the “GO-TO” store that I will recommend. Pat J ( Wright City,Mo)

Terrible!! Paid almost 4 grand for a bedroom set and it's nothing but issues since day one. They set up delivery for furniture then say they don't have it for another month + ..took off work twice to be home for delivery and both times they didn't have any of my furniture ..tried giving me a foundation I had twice then u call and each time they say another month ..definitely not worth the hassle..it's been over 3 months and still don't have my bedroom set. Terrible service terrible everything!! Way too expensive as well

Great service. My salesman spent a lot of time helping me find what I was looking for.

Very helpful associates and great prices!

The order I placed in July was meant to come by mid November, it has yet to arrive so I drove to the store I had went when placing the order and they told me it will come by November 27. Come the 27th and it is still not here so again I go to the place (mind you it is about a 30min drive) and now they tell me it’s arrive in January. Horrible service would NEVER recommend. EDIT: it is now the new year and I still haven’t gotten my couch. I have done everything asked of me: texting with the bot, called, and even went in person to speak about the delay of my delivery. Every time I spoke with an Ashely HomseStore advisor the deliver gets ships further back! I was told it was meant to come today weeks ago but guess what? Nothing. Now I’m being told March 26, I’d be shocked if it’d even come by then. The best part is they have the time to send me the fees for my purchase to pay even as the continue to push back the date of when I’ll be receiving my stuff. Please don’t waste your time with this business like I did, they clearly don’t care for their customers and are only in it for the money. I wish there was a lower rating I could give I’m truly disappointed.

This has the been the worst experience by far. We made an in store purchase on 11/9 with Carlos as our salesperson. The couch was priced at $5,000 which we thought was steep. They had a discount going on which was buy one get one half off. We only needed a couch so Carlos said the best he could do was give us 20% off. We went ahead with the order. We didn’t take a picture of the couch in the store so later that night I went on the Ashley’s website and found the couch priced significantly lower than the in store amount. We went back to the store the very next day and Christina as customer service said they would price match it for us. They explained why prices are different on the website versus in the store. We have yet to receive the refund from the price match and this is almost December. We went back to the store 11/20 and told the ladies at Customer Service that we never received the refund from the price match and wanted to make sure they saw it on their end. At this point we told them we want to cancel the order completely as this has been such an ordeal. With it being a weekend, they said they would put in a request for cancellation and Christina would take care of it Monday and call us. We have never received a call and the order is still not cancelled. We fell in love with the couch and when we went back online, the price went down even more! We told the ladies at customer service this and they advised against online ordering saying the people that deliver it just drop it at your doorstep and don’t put the furniture together. This is untrue as it specifically says online that it is delivered and assembled for you. They also tried to say delivery may take longer which is again untrue in this instance as we already have a delivery date set. This has been ridiculous, we just want the order cancelled, our money back and never to do business with Ashley’s in store again. It seems Ashley’s in store is trying to hold onto our money as we never get a straight answer as to what is going on.

Salesman Brandon Boyd at the Ballwin store was amazing to work with. He did NOT hover over us as we walked the showroom floor and was very professional writing the sales contract. He followed up over the phone and overall had a lovely demeanor. We love the DR set we picked out and got the Wed before Thanksgiving 30% off sale so hope it serves us equally well.

My husband and I came in the store looking for a new living room set because we bought a new set 2 years ago , from a different furniture store, that is already having issues. Jason Meyer was extremely helpful and answered all my questions and explained to me what he thinks happened with my old set. We got a quote from Jason Meyer and left to look at some other stores but ended up coming back because we could not find anything better around and we were pressed for time when we returned. Jason made sure to take care of us and we were in and out with a scheduled delivery of our new living room set in under 10 minutes. He is def a rock star. Please pass our extreme thanks for being so patient and understanding and explaining everything to us while not being pushy at all( as some other sales people can get). He is probably the number one reason we bought from Ashley Furniture and is also the reason we will go back to that store in the future.

Waisted an entire day trying to sort issues out. Store said it was a problem for corporate. Corporate said only the store could fix it. To distraught to go through the whole thing again just know your happiness after the sale is not their concern! I guess my credit will suck again because I'm not paying for a protection plan for couches that can't be delivered.

Very helpful and knowledgeable. They explained all information around warranty and other policies very clearly

This Sales Rep was so helpful I thought I would not get what I needed. That’s Ashley furniture, for the wonderful people, in your store that helped me to find everything I needed. Also a big applaud to the manager who also helped. Ashley Furniture is the way to go. If you want they will go out of the way to find it for you as long as they carry the furniture.

This company is horrible, they lied about when my funtiure was coming, I filed a complaint with the bbb because they keep bringing me damage goods. Things are constantly have to be exchange. Their third party drivers have damage my house and don't take the time to set up ur furniture correctly. Customer service doesn't know what they are doing. This company is a joke. They also has to fire one of its employee for lying about deliver dates to its customers. Even after filing complaints they still don't do their job correctly. Never again will I shop here. What a horrible experience.

Huge inventory of great furniture, we found just what we wanted and Brandon was very helpful making it a very easy experience!

I didn’t order from this store but online and this is by far the worst shopping experience I’ve had to date. Ordered a bedroom set in early July 2021. Was originally told my stuff would be delivered mid-August. The delivery day came and there was no furniture. I called customer service and they said the date had moved to late September. I was annoyed but thought that was still a bit reasonable with it being the pandemic and all. To make a long story short, it is now November 6th, 2021 and I still have no furniture. It’s well past the last delivery date they gave me. I checked my account today and there is still no word on where my furniture is. I’ve been sleeping on an air mattress for 3 months now. I really liked the bedroom set that I saw online but I’m about to cancel my order and take my business elsewhere. Never again! Edit: Only good thing I can say about this place is that their customer service reps were really kind and helpful.

Been shopping around for furniture past few weeks. Furnishing my entire home. One of the items I’m looking at is sold at several stores. The Trinell king bed. Ashley’s price was the best by a $35 they were selling it for 464. Big lots has same bed for $500. Took pictures of each items price to reference. Went to make purchase on Ashley’s website. Advertising this huge sale only to find out they raised the price of this bed by $300!!! and now saying it’s on sale?! What a joke! I’ll go elsewhere.

We had a great experience here! Our sales guy was Carlos and he was very friendly and helpful. Would highly recommend!

The Kirkwood, MO store has been absolutely terrible to work with! First they did not deliver any of my furniture on time, then it was sent in several trips (needing me to be home for each delivery), and then they didn’t deliver two items and failed to notify me. Now, I don’t have the matching pieces to the bedroom set I originally ordered because they were discontinued. If that wasn’t bad enough, I still haven’t received a refund for what wasn’t delivered after calling and visiting the store several times. Unbelievable! Some of the worst customer service I’ve ever encountered.

Very quick and easy experience! The sales team were nice and knowledgeable! We will definitely be back for our next furniture purchase!

We got greeted with much respect when we first e steered the store. Our sales agent Cassandra was very polite and personal and gave us suggestions on where to go for what we were looking for. Everything was very well organized and in decent viewing shape. We never had anything pushed on us and never felt obligated to get extra things with our purchases. Very great place to go shop and will be coming back again in next few months to finish house furnishing.

Customer service lady had very bad attitude, did not arrive during estimated delivery time (and she had the audacity to say that I should’ve canceled my stuff or reschedule the delivery if I had stuff to do like ummm…no deliver my furniture when you say you’re going to. No one has the time to waste the whole day. Carol house is significantly better and their furniture is better too I just you go there.

Ashley is great and Candace was super helpful and nice. Candace spent a lot of time listening to what I was looking for, walked me through furniture matching what I wanted, and helped make my decision

Betty Jones-Collins and Sann Sullivan have shopping at Ashley furniture‘s often on for 10 years because of the good service that we receive but this Saturday we receive excellent service from Carlos

Customer service was excellent. Store was mice and neat. We were greeted upon entering the store. Ronte was excellent and answered all questions. He went over everything in full detail. Will definitely visit again and recommend to others.

Friendly and very helpful in helping my wife and I purchase a living room set.

We just purchased a sectional sofa from Ashley Home Store. Jason Meyer went above and beyond to make sure we we completely satisfied. We will definitely be back.

This is the 3rd time we've made a furniture purchase with Ashley. We like their furniture and it has lasted for us. They are communicative about delivery too.

Went in for a mattress and was fitted for the right one for me. Fast and easy.

We found everything we needed plus bought a new mattress and base that practically rocks us to sleep! Our salesman was very nice and got us discounts we weren't expecting! This is where we buy all our furniture!

Terrible customer service. Salesman stated he would call or text me with a better price on a clearance item and never did. I then attempted to call the store multiple times and nobody would pick up the phone. I finally went back to ask what the deal was and was told the manager would not seperate the loveseat from the sofa. They finally agreed to sell me the loveseat seperate, but then told me they don't have the power cord for it and would sell me a $250 battery pack. Huge waste of time

Always read the fine print

Great customer service. Such a wonderful behavior of sales members. Specially Ervin who works at 14101 Manchester brunch.

I’ve spent weeks looking at couches for a great room and nothing compared to Ashley. The showroom, employees and service were all wonderful. Brennan was especially excellent from the moment I walked in, to giving me knowledge and space when I asked for it, and finally for being prepared when I was ready to checkout. Wonderful customer service and I highly recommend Ashley.

We spent the entire day looking at couches and nothing compared to Ashley. The showroom, employees, and service were all fanatic. Derrick especially was great. He explained the features and benefits of the different couches and made the buying process extremely easy. Highly recommend Ashley.

worst service and customer service ever order a new mattress online got the confirmation and said it would be delivered on a Monday got a new rescheduling on Monday for a new delivery on Friday saying they will call on Thursday to schedule for confirmation of time on Friday . got a call on Friday afternoon trying to schedule a drop off time. I understand there's a worker shortage but I would rather you tell me that you cannot make the delivery at all than have to deal with what you just put me through good thing I didn't get rid of my old mattress expected a new one. And please do not try contacting me trying to make it right just bad SERVICE!!!!!!! And please do not give me some dumb email address to reply. Give me a number so I can talk to somebody