Ashley Store Columbia, MO

Michelle was awesome and got us hooked up with our first tempur-pedic! I’ve never felt better spending more for a mattress than I did on my car.

Staff was very helpful, and knowledgeable when asked questions. We were able to walk around and look at all the options and make a decision for what we needed. Highly recommend!

Ordered furniture in August and scheduled the delivery for mid October. Received an alert it was available sooner for delivery, but declined due to scheduling conflicts and opted to keep original date. Two days before delivery and after scheduling the day off I received a delivery confirmation and after confirming, it then told me it is scheduled for November 20th. I tried to reach out via automated messaging that said select 0 to speak with an agent and after sending 0 the reply was "invalid entry". Attempted multiple times without success. I tried calling customer service but it just listed their business hours and I was calling at 12PM CST and then it hung up. Finally got through by calling the store I purchased the furniture from. The answer was, well it was available for delivery earlier but now it's not and is now backorder. I asked if this will happen again in November but the assured me it wouldn't because I confirmed my delivery, the same way I confirmed it for October 23rd. I guess we will see. Just a frustrating situation and lack accessibility for customer questions and concerns.

Wow, what a wonderful sales experience! Kam went above and beyond to ensure we were able to get exactly what we wanted. Definitely built a relationship not just sell us some furniture. No pushy sales techniques, only shared what additional services were available to help us make an informed decision. Applied all available discounts and was able to break our delivery up into two deliveries to ensure we weren't stuck sitting on the floor. Highly recommend 👌 Ask for Kam!

I had a great experience at Ashley in CoMo. Karla Smith was so helpful, knowledgeable, and just plain old nice!!! She helped us find the perfect couch and the perfect mattress. Thanks to Karla!!!

I purchased a new sectional couch July 28th this year. The couch was delivered damaged so it was refused. The 2nd attempted delivery had a damaged arm of the left side. We called immediately to let them know it was damaged internally. Then fast forward 5-6 weeks and multiple calls/emails the replacement section was delivered with even worse issues and we refused the delivery. I’ve talked to multiple people again asking for a full refund and take the entire couch back. I’ve missed work days and wasted many hours dealing with this issue and have become very aggravated with the lack of customer service and care for their products quality. They offered me $250 on a $4000 couch and will not refund or take the couch back. Ashley furniture does not care about the customer or the quality of their product. Save yourself the headache and take your money somewhere else. Check the better business bureau for all the other people’s complaints and the real stories of Ashely furniture. Friendly people at the store but once you get product they don’t and will not stand behind their products as a company. I don’t not recommend this company nor will I ever shop there again. Look on Facebook and the complaint groups that have dealt with Ashley and their tactics and poor business model. Stay away from this organization.

I purchased a new sectional couch July 28th this year. The couch was delivered damaged so it was refused. The 2nd attempted delivery had a damaged arm of the left side. We called immediately to let them know it was damaged internally. Then fast forward 5-6 weeks and multiple calls/emails the replacement section was delivered with even worse issues and we refused the delivery. I’ve talked to multiple people again asking for a full refund and take the entire couch back. I’ve missed work days and wasted many hours dealing with this issue and have become very aggravated with the lack of customer service and care for their products quality. They offered me $250 on a $4000 couch and will not refund or take the couch back. Ashley furniture does not care about the customer or the quality of their product. Save yourself the headache and take your money somewhere else. Check the better business bureau for all the other people’s complaints and the real stories of Ashely furniture. Friendly people at the store but once you get product they don’t and will not stand behind their products as a company. I don’t not recommend this company nor will I ever shop there again. Look on Facebook and the complaint groups that have dealt with Ashley and their tactics and poor business model. Stay away from this organization.

Everything in the store is absolutely beautiful, the employees give excellent customer service and great vibes.

Great service, great prices, and a great sales person made our day quick, easy and pleasant.

It was awesome to get your service

Can you believe that the next day, my wife called me and told me to forgive her, she’s sorry, As a sweet lady, she gets me and my son a gifts Smile. Dr. Alaska I thank you very much, for bringing back happiness to me and my son, I love my wife so much. Contact the Spell caster that helps me get my husband back, you can also reach him on his Facebook page: https://www.facebook.com/Dralaskaspellhome511

The employees in the store were very helpful and knowledgeable about mattresses. They worked with us in finding the best deal for us.

Michelle greeted me and offered assistance. She allowed me to look around and checked in on me while I was browsing. I selected a couch and she made the buying process so easy.

Very happy with Karla sales associate. Offered free delivery which was very helpful for us!

Go anywhere else if possible. Bought a mattress that they said they "financed" but was actually just opening a credit card with another company and putting it on the new credit card. Never received any information on how to pay said credit card. Sales people are worse than used car salesman. Won't be using them in the future.

We ordered three bed frames, one chair, one ottoman, one sofa chase, two mattresses, and one end table. The chair, ottoman, and one mattress came in a week after our purchase. The other mattress was delivered two weeks from the purchase. The two bed frames, which we were promised would be assembled (which were not), also arrived two weeks from the purchase. I still cannot get a delivery date for my bed frame which has to be assembled together with the headboard. (We've been sleeping on a mattress on the ground) Also, I cannot schedule delivery for the sofa chase or end table. The chatbot is useless and asks me if I want my stuff way further out than when I talk to real people. I've never had to work so hard to get furniture delivered, while also being lied to about the assembly of it. In my opinion, the wait is not worth the savings, nor the extended delays I've experienced in delivery. I will never buy another piece of furniture from Ashley again. If you think this review is bad, then you should ask my wife what she thinks.

Great sales staff, go Kam!

I'm really frustrated with Ashley products and their customer service. Most of the delivered orders have problems and this shows their poor quality control system. Fixing the problems takes a long time and wastes our time fixing or replacing the items. I never come back to the Ashley store.

Walked in and right off the bat I was greeted by a sales person, I looked for a bit, then another sales person asked me if I needed help, right after that, the same sales person who was male came over and gave me papers on getting a new mattress although I came to look at dining sets, walked out after that terrible experience.

Great staff! Very helpful and professional!

Great customer service from my sales associate Kam and his supervisor knew everything about the product. I was interested in and help me pick out additional items. I will be shopping there again.

Disappointed the controls on our recliners were discontinued but we were helped to identify another couch to meet our needs. Thank you Nicholas for your assistance!

Great customer service! Stepped into Ashley’s and were helped right away. We were given space to look and talk but they were always right there when we had questions. Once we decided what we wanted the process of ordering and buying our pieces was fast and painless. We got a great deal and are so excited to get our new furniture!

Very helpful and friendly staff! Paul, the manager was very helpful and nice. I would shop here just for the hospitality that is provided.

Very large selection of furniture and accessories. The sales staff were pretty busy on their phones, but we did find our way around to the couches we were there to see. Store is well lit and looks well displayed.

They had exactly what I had looked at online and honored the online price in store

I would not recommend Ashley furniture especially if you purchase anything that will possibly require a part or replacement, you will be disappointed like me. We have been loyal Ashley customers for years and after one purchase, we were given the run around on getting a desk fixed and replaced. After one month the item stopped working and we called to get service out. Service came out after awhile and said it couldn’t be fixed. After inquiring about an update, they said they’d order parts that were delayed over the next 6 months and they had no record of someone coming out to our house for repair or my claim. Made another. Then they started to harass me and ask me to keep the desk for $60 off that cost me $500. I said no I wanted a return. They refused. After another few months they offered to exchange that desk. Well that desk didn’t work either. Made another claim (no record of any of my other claims still) and still waiting on parts. I went in to the store after speaking with the parts department and they said to ask for an exchange of another item or refund. I would accept the exchange of another item. Now they are refusing that. Only gave it a 2 star because the manager and customer service rep were helpful but limited in their own jobs. Very disappointing.

I would not recommend Ashley furniture especially if you purchase anything that will possibly require a part or replacement, you will be disappointed like me. We have been loyal Ashley customers for years and after one purchase, we were given the run around on getting a desk fixed and replaced. After one month the item stopped working and we called to get service out. Service came out after awhile and said it couldn’t be fixed. After inquiring about an update, they said they’d order parts that were delayed over the next 6 months and they had no record of someone coming out to our house for repair or my claim. Made another. Then they started to harass me and ask me to keep the desk for $60 off that cost me $500. I said no I wanted a return. They refused. After another few months they offered to exchange that desk. Well that desk didn’t work either. Made another claim (no record of any of my other claims still) and still waiting on parts. I went in to the store after speaking with the parts department and they said to ask for an exchange of another item or refund. I would accept the exchange of another item. Now they are refusing that. Only gave it a 2 star because the manager and customer service rep were helpful but limited in their own jobs. Very disappointing.

I was sold a protection plan for $400 that they explicitly told me covered pet damage. Now they are denying my claim.

I had the best experience at the Columbia Missouri location. Mo (manager) and Dennis were so kind, patient and worked with us. Both are very smart and know what they’re doing. They were completely transparent about all sales and saved me over $2,000 on two beautiful leather sectionals! The other employees were also welcoming when we walked in the door. Thank you all!

Kam is the best! Ask for him

Amazing salesman very helpful informative 👏 we are most pleased and will definitely be back in the future.

Every purchase I’ve made at Ashley’s Furniture has been great and met my expectations! The last two visits, I have worked with Mohamed at Columbia, MO store and he was very nice to work with, he went above and beyond to help me find exactly what I was looking for, very friendly, knowledgeable, and I look forward working with him in the future!

I took my 92 year old blind mother there, to find a comfortable mattress for her, which has been no easy feat. Michelle was able to find the perfect one for her. Michelle also was able to find a bed for my mom. Our experience was very positive, and I’d definitely recommend shopping here.

Great experience with owner Mo and manager Denis. Great shop… got some lovely rugs and outdoor furniture.

Both Nick and Paul were fantastic to work with. I highly recommend Ashley Columbia!

Great staff!! Answered all my questions in selecting a new couch and helped me find a great one for a good price.

Was my first stop looking around. Dennis was very knowledgeable and helpful

I just made two purchases from Ashley. Karla, our Sales Person, was exceptional! Karla made it a very pleasant experience. Yes, I would recommend Ashley for your furniture and accessories. Plus, I definitely would recommend you ask for Karla as your Sales Person

Great customer service.

great customer service

Awesome product and customer service was above and beyond Michelle and Mohammed were of top notch assistance found us what we were looking for and got us a great deal on top of it.i highly recommend this store

Thanks MO for your help God bless you

Always an excellent experience. I have purchased several times now and always helpful friendly and knowledgeable sales people. Delivery is always on time and seamless. I would not shop anywhere else for furniture as it is good quality furniture

They are excellent My experience with them was wonderful

Never again will I shop here. I have bought many things here before and this is mostly reviewing the company and less the store but they take away all discretion from the store and put it to corporate. I bought a table and chairs in April, after 2 deliveries (first one had broken items), 3 days off work to accept deliveries and wait for a tech to fix the broken merchandise, it has now broken again. They refuse to return the items and want to send out another tech to fix it. This process has cost me more time and days off work than the time it would have taken to drive to a decent furniture store that can still assist their customers.

Nathaniel is fantastic. Excellent service in every way!

What a wonderful experience during this Memorial Day sale! Our salesperson, Michelle, went above and beyond to answer all of our questions and to help us find what we were looking for. The deals they offered were amazing and the quality of the furniture was outstanding! We couldn’t be happier with our new pieces!

I had the best experience! And I owe it all to Mohammad Zmaili! He was AMAZING! We told him what we wanted and he delivered exactly that! He gave us multiple payment options and explained everything in detail. He also made sure the process was quick and not lengthy but also didn’t rush anything. I HIGHLY recommend going to get furniture at Ashley Furniture Store and ask for Mohammad, he’s amazing! And of course, the furniture is amazing as well. I’m SO excited to have our living room set delivered!

The service was good The salesperson was very nice and helpful.

A clean, well laid out store. Staff attentive and knowledgeable for our needs

We were looking for a chair for a rental property and Michelle at the Columbia store went out of her way to help us . We were in a bit of a rush and she was so accommodating. I will definitely seek her out for future needs!

The service was excellent. Karla did a great job assisting me find furniture for my new place.

Karla and Paul were awesome :) we will come here again!

I cannot say enough about how patient and helpful Karla and Amad were in helping me make my selections of furniture. I would highly recommend them and this store in Columbia, MO.💞

Great experience shopping at Ashley today. We told the representative what we were looking for, and she showed us a few options then gave us some space to try them and discuss. When we picked out the sectional couch we wanted, the manager came over and explained the pricing options and gave us an even bigger discount than what was already being offered at their spring sale. The pieces are all in stock and are scheduled to be delivered and set up in our home in just over a week! So thankful for the helpful people working at Ashley in Columbia!

I am happy to write a positive review for Paul Lopez, the sales manager at Ashley Furniture. Paul provided exceptional customer service and helped me find the perfect furniture for my home. He was knowledgeable, patient, and went above and beyond to ensure my satisfaction. I highly recommend working with Paul and Ashley Furniture for all your furniture needs. Thank you, Paul, for making my shopping experience a great one!

I had been doing some internet searches for love seats and modular seating and saw a couple of items that my wife was interested in checking out, not sure if our local store would have what we were interested in. Dennis greeted us and was a great asset in finding what would fill our need and then worked to get a good price. He spent a lot of time with us and was very knowledgeable about the furniture. He gathered up data sheets on the products we were interested in. We went home to verify dimensions and found we had a winner. I went back and ordered our choice. It was a very good experience thanks to Dennis.

Dennis was amazing. He offered suggestions and explained everything to perfection.

Great service, great people to work with!

I recently had the pleasure of shopping at Ashley Furniture, and I must say, it was a delightful experience from start to finish. From the moment I stepped in, the employees were incredibly helpful and friendly, making my shopping experience enjoyable. However, one standout was Paul, whose exceptional knowledge and willingness to assist truly made my visit memorable. Furthermore, the delivery service was top-notch. Not only was it on time, but the process was a breeze. The delivery team handled everything with care and efficiency, ensuring my furniture was set up quickly and professionally. Overall, I highly recommend Ashley Furniture for anyone in search of quality furniture and excellent customer service. With dedicated employees like Paul and a seamless delivery process, it's no wonder they're a cut above the rest.

It’s the exact opposite of the Nike slogan…. Just DON’T DO IT!! This company is an absolute nightmare to deal with. Spend your money elsewhere and save yourself the AGGRAVATION!! I’m having a VERY hard time believing these 5 star reviews!! They deserve NEGATIVE stars!! Incompetency at its finest!!

Nate was a fantastic sales representative! He is a huge asset to your Team! It was a wonderful shopping experience! Thank you! Jane Guthrie

Nathaniel greeted us with a friendly customer service smile and he assisted me and my mother-in-law to what we want was very pleased with the shopping experience and the 100% customer service

Great people to work with and helpful

Everything worked out very well The sales people were very friendly and efficient

The store manager and our sales associate were so kind and very helpful! We got the couch we wanted and we are excited for it to be delivered m!!

Amazing experience here today! Paul and Dennis were knowledgeable, helpful, and very nice. They got us set up quickly and we are very happy with the overall service!

Great selection and Adrian was super helpful and polite. Will be shopping here again

My husband and I were shopping for a mattress and adjustable base at the Columbia, MO, Ashley store, and we received outstanding and knowledgeable assistance from both Paul and Adrian, as well as a great price compared to other local stores we had visited. We are very excited with our Ashley purchase.

Nathaniel was great !! He went above and beyond for my son and I . We will definitely be back, and have been recommending Ashley to everyone we’ve seen since our experience !!

So far sales experience with Ashley was fantastic currently waiting on my furniture to arrive and will edit this post Tuesday! But very friendly people and very fair prices!

Great selection of Zero Gravity Recliners and a very knowledgeable sales lady.

The person I worked with was so kind and helpful. They loaded my items into my vehicle on a cold windy day and were very polite. I will shop there again!

Took my father in law in to the store to pick out a new couch. Staff were very helpful and patient. Thanks!

Decided we needed a new shelf and showed up on a whim. Happened to come in during the New Year's sales. Excellent customer service from Mohammed Z. He wasn't over bearing or pushy. Gave us the run down of the sales/events and pointed us in the right direction. Once we'd found something we liked, it wasn't too long before Mohammed checked in on us. Minimal wait for assistance, and once stock was checked, we were able to secure our item for delivery quickly. We even got free delivery in CoMo! Definitely a great shopping experience. Only thing I'd change is cost/price, but it's a store for NEW furniture. I expect it'll be well worth it once our fancy new board game shelf shows up.

Great selection of a variety of furniture types at reasonable prices.

My wife was in earlier today to purchase a dinning room table. She could not stop raving about the customer service and the help that she received while in the store. She specified that Anthony was a God send. He was patient, kind, helpful and extremely pleasant to work with. We have visited numerous stores both in Columbia, and Kansas City and nothing could compare to the help and service that we received at Ashley’s today. 100/10 on our scale and we will certainly be back. Not only was the service great but the quality of the tank and chairs is outstanding. Thank you Anthony for all of your help and hard work!

Great business

Great customer service from Dennis and his management. Friendly, informative, and helpful. We will absolutely purchase from here again.

Amy, at the Columbia Ashley‘s was so helpful to me. She helped get my order placed and delivered before Christmas! I so appreciated her help.

Great Customer Service from Paul

Very professional and pleasant!! Great job!! 👍

With the help of Adrian, a sales associate at Ashley Furniture, I was able to find the perfect mattress. After Ashley I tried 4 other furniture stores but didn’t find what I wanted so I went back to Ashley. Adrian was knowledgeable and was not pushy at all. I got exactly what I wanted without being pressured into buying something that I didn’t want. I would recommend Ashley Furniture Store to anyone looking for furniture.

Ashley store has a beautiful selection of furniture pieces. The store is well laid out and easy to navigate. We were quickly greeted by Dennis as soon as we walked in. He was very kind and gave us space to shop alone until we were ready for assistance. He answered all our questions and showed us different collections. We set an appt with him to return another day to select our pieces, etc. He spent HOURS with us laying out dimensions for a sectional sofa and other pieces. He was super patient, knowledgeable and energetic. We had a great visit and will return for future purchases. Everyone there made the experience excellent for us. All smiles and good vibes. Thanks for all your help in furnishing our new home!

I would like to compliment on Dennis gor making my shopping experience a lot easier.

This is the quality of the sofa I bought. I've pd a lot less for a sofa and lasted for many years. I called the local store and spoke to someone about this but, they wouldn't do anything. It had been 2 yrs at that point so I was SOL. I thought I was getting a good couch that would last me for many years. Very disappointed in Ashley's quality. When I can afford to buy another one, it will not come from there.

Our sales representative did an excellent job to satisfy us with our buying experience. We were satisfied with our visit to the Ashley store.

Great experience

It's all good until you actually need to use the 1 year warranty. I'm 3 months into trying to get a cushion replaced. I call every few weeks to check on the status and either hear that the previous representative never placed the order, or that they can't find any record of my previous calls. I have called 5 times now, with several weeks in-between calls. It blows my mind how poorly organized it is, and makes me wonder if it's intentionally set up to make people give up on trying to get their furniture fixed so they save money. We'll likely be shopping elsewhere next time, this has been a terrible experience.

Nathanial was a great help with our purchase! Highly recommend!

Amazing store, with a great selection of furniture, and Amy is friendly and knowledgeable!

Friendly and knowledgeable staff.

The sales staff was great. One piece of the furniture arrived damaged. I have gotten a lot of run around from the company. They now say the piece needed for repair is being shipped from overseas and won't even ship until the end of September. That means probably 8 weeks of an unusable piece for al.ost 8 weeks. I called the store my phone call was never returned. I will not buy from Ashley Furniture again. This was my first time and I have learned a lesson. I am now waiting for my credit card company to intervene and they said they will. Very disappointed.

We’re very pleased with the sectional sofa we purchased. The delivery men were also very professional and pleasant. They did arrive early, and no one from Ashley called me, even though my phone number was supposed to be the contact number. But it all worked out fine.

Great sales people and great atmosphere! Good prices as well.

I bought bedroom furniture . Delivered on time, but one piece was defective. Called the number given to me and reported that day. I have been given the run around. Now have been told the part (a drawer glider) is being shipped from overseas. Will be here in a month. I am working with my credit card company to dispute charge if this mess continues. My first and last purchase.

Had a terrific experience & feel I got a great deal on great furniture.

Daniel was helpful and great to work!

They let me shop and were very helpful when I decided what I wanted.

Great customer service from Paul and Amy! Very attentive and didn’t feel rushed! I enjoyed my experience very much!

Daniel was awesome, my wife and I are new to the area and needed a new mattress and dining room table. We even got bar stools to match. Daniel took the time to help find exactly what we needed.

Nick was no pressure. Allowed us to browse and then come to him with questions. Great experience!

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Service and quality of merchandise purchased.

Ashley didn’t blink an eye when I asked them to price match a cheaper deal. They didn’t argue and Anthony made the transaction super easy and fast.

They was real helpful and did what it to take to make me a happy customer

Customer Seevice from Mohammad we dis get it was outstanding

Amy Reiss listened to our needs and helped keep us in the budget we set. I will be returning to get the living room set soon!

Ashley was great to show us the many options in sofas and help us select the right one! They also have a beautiful selection of furniture!

Kitchen stools or bar stools.

They were so welcoming and assisted like we were family. Ashley Columbia staff rocks!

Great customer service! Daniel was amazing and answered all of our questions! Made the process easy and painless.

Dennis, the assistant manager, is the NICEST! KINDEST! SWEETEST! MOST PATIENT! MAN! I have EVER met! Such a pleasure to have worked with, never met a better salesman and I am ALWAYS buying stuff and have met a LOT of salesmen. I can be extremely indecisive at times and Dennis would just walk around the store with me and answer any questions I have and measure anything I need measured! I don’t feel rushed or pressured, but have also never trusted someone so much and WANTED to buy from them! I pretty much trust Dennis with my life. And you should too. Took me MONTHS to decide what I wanted and he was still right by my side throughout my whole furniture journey. Highly recommend all around - go to Ashley Furniture and see Dennis TODAY!

Everything was awesome! Got all the things I needed with a ton of help!

Bad customer service , not helping at all

Ashley was the third store on our list to try but we should have gone there first. Great customer service (attentive but not pushy, informative and genuinely sought the best deal) , decent prices and quality furniture. Ask for Mohammad Zmaili!

Good service and friendly people

Good experience today selecting a queen bed frame and mattress. Amy was very helpful and gave me several options based on my requests.

Great customer service- My husband and I purchased a bed and frame late in the evening. Paul took the time to provide instructions and demonstrations even though it was late.

Dennis was wonderful to work with and was very helpful and knowledgeable.

Amy Riess was very helpful. Our transaction was smooth!

Anthony Nash helped me with my purchase. He was efficient and professional Thanks Anthony!

I was super pleased with my service at Ashley furniture store in columbia! The salesman helping me was so nice and very relatable. Made me feel like o was doing the right thing even when I changed my mind 5 times on what I wanted!

Anthony was great! Left us alone to browse , checked with us periodically, he was professional and was very helpful, knew the products well and went above and beyond in finding exactly what the customer was looking for. highly recommend him, the reason for the 3 stars is because we told Anthony and Paul (The Manager) , that we were looking and we took alot of pictures and wanted to go home to see which couch would work the best, Paul tried peer pressuring me in using there finance program several times and I don't appreciate it and he potentially lost a sale, in cases like this the manager needs to let the salesman do their job and not try stepping in to get a sale. Columbia Mo

Great customer service. Honesty from sales guy was a plus. We returned and bought an item.

Great customer service and great deals. Quality is high

Yes, our salesman was wonderful. He was helpful and very friendly!

My salesperson was friendly, professional and quite helpful.

Everything was good until one of movers was rushing and dropped our nightstand and broke it. I now have to wait for a new one. If they would have taken their time it would not have been broken. I am now inconvenienced with waiting for a new one. I need my new nightstand as soon as possible.

Attentive but not hovering sales staff. Worked very hard to accommodate our needs and wants.

Very nice store. Nate was awesome! I will definitely do repeat business with them.

Anthony did a great job helping us while selecting furniture and mattresses for two bedrooms - Very knowledgeable and did not pressure us at all - Great experience working with him

I purchased a desk and bookcase unit that was very reasonably priced. Our salesman, Nick, was very helpful, knowledgeable, and really nice to work with. I recommend this store!

My salesman was very friendly and knowledgeable. All my questions were answered and the whole sales experience was easy.

Great service and great prices 😊😊

Daniel, my sales representative, and Paul, the manager on duty, greeted us, provided information as we needed it and made helpful suggestions as we went. My wife and I enjoyed our experience and bought many rooms of furniture for our homes. I sincerely appreciate the helpful manner they displayed and will certainly return. Thank you for your help!

I needed to order furniture for my sister who lives in assisted living in Columbia. Called the store and they were awesome! Helped me get it ordered quickly and easily. Their customer service at this location was super!!

This is the second time I’ve worked with Dennis and he gave us great service as always! We always walk in and ask for him by name because of our relationship and great experiences with him. When we got to the store, Dennis wasn’t scheduled just yet and we worked with the store manager, Paul. Paul was extremely helpful and knowledgeable as well. He answered all of our questions about Tempur Pedic beds. We buy all of our furniture from here because of their excellent customer service. Thank you Dennis and Paul for helping us with our newest purchase!

Friendly staff and beautiful furniture

Very professional and knowledgeable sales staff. Beautiful show room with no hard sell pressure to buy.

The staff are always welcoming and helpful. The store is very clean and everything is setup well.

Ashley Furniture has great customer service! Daniel helped us find the couch we wanted and Paul helped us finalize everything. I like knowing that excellent service is just an email or text away. I also like the fact that the warranty on the furniture is fully refundable if not utilized.

Thanks Dennis for helping me find my perfect couch and helping answer all my questions. A+ customer service by him and the sales manager today!

Great help. Found what I asked for in less than 10 minutes.

Salesman Nathaniel is awesome!! Very knowledgeable in what I was shopping for helped me make the right choice on the bedroom suite and new mattress. Paul the manager was the first to greet me as I walked through the door, he was very nice and was always walking around asking customers if they would like some water or if there was anything he could do to help.

Very friendly and knowledgeable staff. I've worked with Daniel on buying a table and a sectional now, two separate visits, and each time appreciated his help.

Antonio was most helpful today. He made my experience of purchasing a new couch and chair wonderful. He was very personable and kind. He knows his craft and was willing to show me everything I wanted no matter how long it took. I ended up purchasing a top grade leather couch, and chair. I could not be happier!

Ask for Dennis - he was thorough, informative, patient. He's an excellent salesman! I will definitely go back to Ashley Furniture Store (as long as he still works there).

Great service and even better deals!!

quality furniture and customer service

Quality…large display to choose from… friendly but not pushy sales reps! We never had a better feeling spending so much money!

I walked around the store with Nicklaus Hannigan and he was fantastic. His knowledge and expertise on the Serta mattresses blew my mind!

Yes every friendly and very helpful.

good stuff and good people

Good deal on the piece I found and friendly service.

Great customer service.

The customer service is horrible. I called Ashely customer service at a minimum of 5 times spoke to a manager 1 time. All the interactions were poor customer service at best. Delivery was slow but the drivers were very friendly and polite. Never will I purchase anything from Ashley home store again.

Nicklaus Hannigan is the man! He helped find the perfect mattress for us and has been extremely helpful after the sale. I’d highly recommend him to anyone looking for furniture or mattresses. Awesome dude and extremely knowledgeable!

excellent honest service Daniel was very knowledgeable about the mattress I bought

you have very good customer service

Helpful staff and easy process to purchase.

Well trained staff, nice interior design overall the store. Light facility, welcomed and interesting. Thank you, David, for all your efforts. Best wishes, Zhana

We got the deal we wanted and some.

very great place to shop for furniture, very friendly!

Great selection and reliable quality. Paul Lopez was a stellar sales representative and went above and beyond to assist me.

Excellent assortment. Excellent sales staff.

Go see Dennis he is awesome!!!!!

PSA… NEVER buy from Ashley Furniture Store!!! I bought a dresser over a month ago and was told by the salesman Antonio Rainey it would arrive within 2 weeks and still have not received it. I also told him I wanted my contact info in the system and not my fiancés for delivery because I would be home and he wouldn’t be able to answer his phone. I called and talked to their customer service multiple times to make sure they had my contact information for delivery because I knew I was going to be the one home but they never listened and didn’t save my information. After being given 3 different delivery dates they finally show up today and drive right past my house going so fast down my gravel road I can’t even stop them or wave them down. I tried to call the Columbia store number and the call went to customer support instead so I couldn’t even get ahold of who I actually needed to get ahold of. I live a couple hours from the warehouse/store so if they’re in the area, why not just go ahead and get it delivered??? But instead since they couldn’t get ahold of the number on file (my fiancé) they went ahead and pushed delivery back another 2 weeks. I told them they could just keep the dresser and give my money back. I will never purchase anything from them ever again!!!

Very friendly staff, they let you look and ask you if you need help but let you browse and try out different pieces of furniture.

Am So Happy Right to say a very big Thanks to LUCAS BLANK ATM COMPANY for the help they give to me in getting one of their premium card am so glad to have met you guys and indeed am grateful, Its the programmed ATM card that can hack into all ATM machines. Its works with any currency and in any country where you might be living. Its is programmed in a way that when transaction is carried out with the card ,it can’t be traced. To make use of this card ,you need no account number or even pin of anyone. Its simple because there is a manual attatched that teaches usage ,and also give more explanation concerning the card.” So friends,its a new year and a new beginning. If you need funds to start up some business, pay up bills and loans or money to live a good life? Then you gat to make this opportunity yours. Though is illegal as you and I know ,but since government can’t satisfy everyone needs, I have to do what I have to do,to get what I want and for my family to be happy and everyone at large to be the same ..Though this post is not for everybody,but for those who truly need change from a poor state to a wealthy life. A way to say happy new year to you and you out there. address once more is donaldwilliamsatmhackingworld@gmail.com https://www.facebook.com/100083782931585

Our sales person Daniel was amazing! Made our mattress shopping experience a breeze!

Our salesman Mr. Rainey was awesome, very professional and helpful.

very helpful. explained everything to me.

I really got the deal of my life today! Super excited to have a very sturdy table that will last me for many years and also a functional new bed for me. The salesman, Anthony, was very knowledgeable, and very helpful!

The service was personable as well as thorough.

We went in to look and we found sofas to fit our needs at a great price. Nickolas was great. Stayed late and helped us find coffee tables. Thanks !

They were wonderful. Helpful and profrssional.

Your home furnishing professional was very helpful, not pushy but was there when we needed anything. All the paperwork went smooth. Would recommend the store to anyone. Thanks to Antonio we had a pleasant purchasing experience.

Nate was wonderful! He helped me find what I was looking for and guided me through the purchase process smoothly.

The gentlemen that delivered our furniture were very professional.

No interest for long periods

very friendly service and nice selection of furniture

We paid extra for the "safe home" delivery. Our salesman, Nate, assured us that everything would come together at once and in a timely fashion (we were trying to get our guest room ready for family coming into town). Instead, what happened is they forgot part of our order because it was "keyed in incorrectly". Then, after rescheduling the delivery and taking off work again, they dropped off the rest our furniture and didn't assemble it (again, because it was keyed in incorrectly). To get this resolved, they were very unhelpful and offered no apologies or compensation for their mistakes. They asked me to take off work a third time to have someone come out and assemble our furniture in a few days. Very unprofessional, disorganized, and I will not be purchasing from Ashley again.

Friendly and courteous associates who want you to have happy!

Nick was a pleasure to work with! Made the whole process easy and fun!

staff was ever professional. Help me with all my needs i well definitely be back.

Buyer beware! Just had a mattress delivered and it was used! So far I cannot get a full refund.

Run like the wind. They just delivered a used mattress and box springs to my house and they are refusing to give me a full refund!

I have tried to call customer service three times in the last week and each time it says stay on the line and I never get anyone to answer the phone. Not a good way to support your products.

Paul was our salesman, he was very patient and polite. He made the process very smooth with no pressure.

It was great. I will continue to go to Ashley to buy furniture.

Adrian was genuine and knowledgeable, friendly and professional…the staff worked well together and there was no bad energy in the store.

Me and my husband had a wonderful experience with the help of Adrian. They have a lot of furniture choices.

Great experience with wonderful staff !

Adrian was very patient and friendly.

Daniel was very helpful. Great selection of furniture to choose from.

I had a wonderful experience at Ashley Furniture,I was being helped by Paul. He gave me space to look , didn’t hassle me and when my son spilt a little water he didn’t make a big deal of it. He even answered all of my son’s (6) questions. I bought a coffee table and side table and it was a fast and easy process. I highly recommend the people and the place!

Adrian, our salesperson, was by the far the best part of our experience today at Ashley!!! I highly recommend visiting him at the Ashley Store in Columbia, MO.

They helped us find what we needed at a great price. Thank you Nathanial (and Paul)!

Price and the no pressure sales

Adrian and Peyton were extremely helpful and knowledgeable in their protection plan. They were understanding of what we were needing and never felt pressured in to buying anything. The selection was large enough that we never had to settle and the current sale was great for the wallet.

Ordered a bed over the phone for my son in Columbia Mo. nick was so helpful as the one I looked at online was not available. I live in Chicago so could not visit their store. Nick helped me order one similar to the one I had wanted, set up delivery with assembly for my son who uses a wheelchair. So easy for me, prices were reasonable and Nick was knowledgeable, professional, and friendly. Would definitely use Ashley again

large inventory, decent sales, kind sales personnel.

Large inventory and experience salespeople

Ashley has a good selection of products. We were looking for mattresses this time. David H., at the Columbia store, was a terrific help with our purchase. He was very knowledgeable, showed us a number of different styles, and was very patient with all our questions.

Horrible service. 5 hours to order a sectional, lamp and bed. The lamp was missing a part. They ordered it and I heard from Ashley and they said they will send it right out. They sent several items, including an item that is not listed as a part. The screw was not gold like everything else, it was black, too thin, too long, and sharp on the bottom edge, instead of flat. They forgot to add the free box springs that came free with the bed. It was added, but is not the low box spring requested, as it is just as thick as the mattress. I was told my headboard would not fit, that I had, since it was not Ashley, but Wayfair. So I bought a headboard. I was told the headboard will mount onto the adjustable base. I could have used any headboard, nothing can mount on the base. I have to lean it against the wall. I was told not only does the adjustable base adjust head and feet, it can be adjusted for height, so the bed would not be too high. That was a lie. It is too high and not adjustable. I went in they stated they would correct it, and then they would call. They never did. I complained to customer service. They said they would call. They constantly closed the ticket, and said the store denies everything. My sales man was Nate. Anything for a commission. I also worked with Payton, who assured me and my son he will fix everything. Then I was told Payton said, I never spoke to him. Every edit changes to a new date. If you wanted to make good you would. My original purchase was mid December. It wasn't until the last edit you finally responded. No I will not text an unknown number. If you cared about your customers you would have responded. Why tell you the store? Can you not see that this review is on a actual store review out of Columbia, Missouri? 🙄 No I will not text an unknown number. I call customer service and they continue to close tickets just to open them again. I made my purchase in mid Dec

Very Happy with our experience Saturday. Quick & Easy, and Paul was an awesome sales representative, listening to what we needed for our growing family. He gave us time to look and discuss options, and never pushed us to a decision we were unsure about. Thank you!

Great customer service!! Very helpful and easy to work with.

They were extremely friendly and helpful. I got the furniture I needed, the way I wanted, and got to chat with them as well.

Had a great experience shopping for a couch yesterday. Daniel was very helpful telling us about the current promotion and gave us the space we wanted to look around and find the right one. He was super helpful during purchasing and we are so excited to get out new couch delivered next week!

knowledgeable service and competitive pricing

Very good! Anthony Nash was extremely helpful. He is a real asset to your store !

Excellent Delivery time and excellent communication. Thank you!

Daniel made this probably the best experience at a furniture store ever. He gave us our space, then when we were ready, he answered all of our questions. We made a purchase and can't wait to get it!

Nat was great.

I am now paying for a bed frame that is still in boxes in my bedroom and has been for the past month. I am also informed that it will be probably another 2 weeks before a team comes out to assemble this frame. The initial delivery team forgot the hardware, but assured me the next team would bring the hardware and assemble the frame. That didn't happen after two weeks so I went back to my local store and they put in a ticket. Sometime the next week I received a text to put in an order for parts to be MAILED to me, and I couldn't schedule a team until I received the parts. Another 10 days pass and I have no parts nor any followup. I complained again and turns out, they never actually put in the order for parts. Now I'm waiting ANOTHER 7-10 days for the parts to be sent via mail, only after which a team will be scheduled to come out. This was an absolutely horrible experience that I'm, again, now paying for without having anything to show for it. Under no circumstances would I recommend Ashley to anyone. Go somewhere else. Absolutely ridiculously terrible experience.

We saw Ashley was having a great furniture deal on YouTube! So on a whim, we stopped by and thanks to Dennis we found exactly what we wanted! It was in stock and we are able to have it delivered before all our guests come for Christmas! We may have went over a 100 different options, but Dennis was, patient, helpful and extremely knowledgeable...even showing us options that were not on the showroom floor! We cannot say enough great things about Peyton's team at Columbia Ashley! Thanks so much guys!

We saw Ashley was having a great furniture deal on YouTube! So on a whim, we stopped by and thanks to Dennis we found exactly what we wanted! It was in stock and we are able to have it delivered before all our guests come for Christmas! We may have went over a 100 different options, but Dennis was, patient, helpful and extremely knowledgeable…even showing us options that were not on the showroom floor! We cannot say enough great things about Peyton’s team at Columbia Ashley! Thanks so much guys!

Anthony was a no pressure salesperson. Answered all my questions and if he didn't know he found the answer. Thanks Anthony.

Daniel was very helpful he told us about all our different options with choosing the perfect bed he made the whole experience very smooth and answered all of our questions thanks again daniel Lisa and Chris Simmons

I had a great experience with Nick H. He was wonderful to work with I had a horrible experience working with Ashley higher ups. I ordered a specific headboard which they said they had. The first time they sent the Ebro h one. Nick sent in a ticket to get the correct one. They sent the wrong one a second time, again Nick sent in a ticket . Three, four , five times tried to send the wrong one. Nick finally set me up correctly. He went above and beyond and the higher ups kept closing tickets without correcting the issue. Thank you Nick!

Ask for Paul Lopez. He is very attentive but not pushy.

Paul Lopez from the Columbia Mo store was so helpful and nice he was great . He asked if he could help and what we were looking for … bless his heart he was so patient . He answered all our questions and gave us great advise !! Very pleased

The sales associate Anthony Nash was great. Very helpful and a speedy process, which I like. Highly recommend this store. Everyone was very nice!

Dennis resolved my problem and was really helpful and Paul was a great back up when Dennis was tied up

Great service with Nick everyone is friendly and helpful

Very friendly, they greet you, ask you what you’re looking for, tell you the sales they have at that time. Then…. They let you shop, not following you everywhere you go, but check in on you occasionally. Exactly how we like to shop! Found everything we needed at Ashley, one stop shopping!!! Doesn’t get any better than this!!! Thank you Ashley!!!

What a great experience! The Black Friday signs enticed us into the parking lot. As we walked in and started looking at the very first item in the door we were greeted by Nathaniel G. and had a terrific experience! Knowledgeable about the products, terrific conversation, and worked with us by showing great options for a great price. Highly recommend. The other staffers that passed us would also pass with a smile, all around terrific experience 😊👍🏻

plenty to choose from. easy financing for everyone.

My salesperson was very nice and helpful. That being said, I didn’t appreciate all the signing and having to show my drivers license to use a credit card since I only purchased a mattress cover! Took way too long

We walked into Ashley Furniture just to look around and get some ideas. Then Nate greeted us and showed us the Tempur Pedic beds and explained to us the benefits of a better night's sleep on one of those beds. So after laying on a few of them, we decided to purchase one because of how comfortable and beneficial it will be as an investment in our future. I will admit that Nate was very knowledgeable and he was very respectful, courteous, friendly and straightforward. Which is why we will be going back to Ashley Furniture.

Paul was amazing and was very informative! He showed us various options and ask about our needs for our house. Looking forward to our new couch,loveseat and recliner. My daughters we amazed by how quickly everything went and how comfortable he made us feel helping us. Thank you Paul!

Paul L was amazing!!! Showed us all varieties of what we were looking for and took the time to answer all of our questions. We would highly recommend him. He was very knowledgeable with the products and gave honest, open feedback!!

it's an awesome place and they have a lot of respect for people

Awesome service! Paul and Peyton were great to work with, highly recommend!

Maximum

The worst purchasing and sales processing experience I have ever encountered. I spent over 7k at this store. I purchased a tv stand that was defective. The sales person I worked with by the name of Anthony kept advising me that resolving the matter is outside his scope. I was refused connection with the management team at the store. I was also refused names of management at this store. I believe this was all in an effort for them to exclude themselves from responsibility on the matter. Which will not be the case as I'm not escalating the issue to a corporate and BBB level. It has been 1.5 weeks since initial delivery, 4 hours combined of my time trying to get this issue resolved with the store and with the customer service store. This was the first and last time I purchased through Ashley homestore. I highly encourage any consumers to not purchase through this organization. If you do want to purchase through Ashley surely do not do it at this store and their deceitful and unfair business practices and handling.

Go see Paul L. (Columbia, MO) for an incredible customer service experience! Paul was kind, professional, knowledgeable, detail-oriented, and definitely patient as I asked questions and spent a considerable amount of comparing items and making my final decision. Thanks so much, Paul! I’m excited for our beautiful purchases to arrive!

So after waiting to finally receive my couch & half chair, the delivery came and after checking everything the couch has damage a tear in the upper part and a very noticeable stain on the arm of the couch, the delivery guy called right away and put me on the phone with customer service, the woman said "if you don't mind keeping the couch until we send a replacement", I said no problem, will I receive an email so I know it is being processed? She told name yes, well once again here I am waiting since Friday, Sept 30th, no email, no correspondence. Now what, this has been such a nightmare. Still waiting on credits for undeliverable bedding set and I also cancelled the 5 yr. Protection plan which was supposed to be credited as well. Why would I want to spend all that extra money when they couldn't get it right the first time. Refund me and send my replacement.

We save $700 by coming to Ashley and buying exact same mattress we were just about to buy at a mattress store here in town. Exact same product. $700 cheaper. Shut up and take my money. Payton was your salesman and he did a great job of walking through the process. They have a little bit of everything for your home. Not the worst way to spend a Saturday.

Friendly staff pleasant experience

Had a great bed buying experience Ashley! Everything was super easy and quick!

If you would like your furniture to look 10+ years old after having it for less than 6 months of little use, then purchase away! Apparently this is normal according to Ashley but not the furniture tech?

Very friendly and professional service. They are there to help you with your needs. I personally think that some prices are reasonable and some way high but guess you get what you pay for.

Communication is not good at all. Took longer than promised to get the lift chair we ordered and paid for. It was not tested before the delivery people left. Chair does not work properly. Tried reaching someone at the store where it was bought and finally did after first talking to someone in Guadalajara Mexico! Will not use them again for sure.

Very professional

Awesome service and straight to the point.

I ordered a bed which came in two weeks the guys did a great job. Now for my sofa and recliner my livingroom is empty and sitting in lawn chairs is no fun. I called its been 4 weeks and the automated system tells me 6 to 8 weeks. I paid cash so I wait for 3 to 4 months. They would have more stars if they delivered within a 1 month timeframe

Decent selection

Customer service was fantastic. They explained every detail of information about the chair we chose to purchase, date and information about delivery, and what to do if we had any problems. The staff was very friendly! I highly recommend Ashley's.

They charged me for $1200 more than it was listed for on their website (same exact item #, delivery & protection plan & taxes). I had to cancel the order I placed in the store and order online. BEWARE!

Our salesman, Paul Lopez, was very prompt to assist us and find the right combination of furniture we were looking for and at the right price also.

The customer service is excellent!!

EDIT TO ADD: After the below comment I sent an email to Ashley as requested. I have not heard anything from them. Do not purchase the protection plan through Ashley Official when purchasing furniture. They tell you when they sell it that it covers all sorts of things and give you the terms but when you go to make claims on your furniture the company will deny them with any other excuse they can come up with. I know we won’t be taking our business to Ashley furniture anymore and I suggest you don’t either.

I had a great experience shopping at Ashley in Columbia! Mr Paul Lopez was absolutely helpful, very friendly and professional. We had problems with with the Delivery team. I was not able to get my product on the day schedule. And I was not informed. Mr Paul Lopez qas a big help again to help out.

Good service and selection

friendly staff, attractive/quality products.

Order your furniture and they send it to you idont pay unless I can take it then

knowledgeable staff, good products, and a pleasant delivery service.

They had the recliner that I needed and the color. The salesman made sure he got me the best deal

The sales rep Paul was very helpful and knowledgeable, provided us the information we needed and explained everything thoroughly to us, amazing service!

Just moved to the area and needed to ship for furniture, since I was familiar with Ashley furniture already I popped in to see what they had. Paul was very nice and had a sense of humor which I appreciate. I picked out my livingroom, dinigroom, and some bedroom pieces. Once I'm in my new place I'll probably need some other items so will definitely go back.

Terrible products, terrible service. Do.Not.Shop.Here. We bought a warranty to protect our new furniture and recently found out the warranty doesn’t even cover what the store advertises. After spending several thousands of dollars at the store, our furniture is useless.

Salesman was attentive professional and knowledgeable. The selection was good

Paul was great and very helpful.

I’ve just bought my fourth piece of furniture. Hope it’s as great as the other three.

2nd time working with Dennis, will not work with anyone else! He’s got a customer in me for life!

Paul did an amazing job getting us what we wanted. And explained everything to us

Aside from a great assortment, the salesperson was attentive and informative.

Adrian was a great salesman. He was very knowledgeable and was helpful with my whole family.

Nick has assisted me twice and each time I’ve been to Ashley Furniture and he is very knowledgeable and kind.

Adrian is one of the best salesman I’ve ever encountered. He was polite, friendly, and helpful. He wasn’t pushy AT ALL and helped us pick out our perfect couch! Can’t wait for it to be delivered next weekend.

Had to spend $700+ on hotel rooms for my $300 bed frame to come with the wrong hardware and not be able to get to me for a whole week. If I wasn't in a wheelchair and had a bad back sleeping on the floor would have been fine but because of medical issues I need to sleep on a bed at night. Went to the store and best they could do is give me a metal frame... I do not have a box spring so putting my mattress right in there would void the warranty on it. Which they knew when they gave it to me. Also I cannot move my mattress on my own(again in a wheelchair and they knew that in the store) so I cannot even take it out of the box until the frame we ordered through the store is here and put together. It got here today (being a week late to begin with with no other sleeping options) and correct hardware but there needs to be a box spring. We asked the salesperson and the manager helping out SEVERAL TIMES if I needed a box spring and they said no. Again with the lies and deception with this store. I again now have unusable furniture because of this store. If you are getting new stuff for your kid for their first apartment make sure you have an air mattress or at least $3,000 to spend on hotel rooms for when they mess up your order. The delivery people are saying that every other delivery they are doing is coming with the wrong hardware so this is a company wide issue not just this location. Ashley sucks and will never be buying from this store or any other location ever again. Being generous with 2 stars because I did receive my dining room table with minimal issues and technically arrived 2 days early with only a 20 minute warning that delivery people were showing up with it.

Wonderful Experience

Adrian was very helpful and professional.

We were lied to by a salesperson in order to get us to buy a 5 year protection plan. Shameful!

Very pushy sales people. Told an associate I was just looking and did not want help. Not even a minute later two managers come and I tell them as well and the lady who’s a manager in a smart aleck tone says we’re just trying to be nice. I’ve mentioned multiple times I’m on my lunch and browsing. You should respect a customer wanting to shop alone

Brandon was a very pleasant sales rep to do business with. He was patient, knowledgeable and very keen on helping me to order what I needed. If you go in, be on the lookout for him! Quality customer service.

My salesman was Adrian. He was very personable and seemed happy to work with. Would 100% do business with home and Ashley home store again due to the way he handled himself and helped with our buying experience

Andrew was very professional and helpful. He was able to answer all of our questions and gave us wonderful suggestions. Andrew has an eye for detail and is extremely knowledgeable about the products he sells. Without adding unwanted pressure he was able to help us with all of our wants and needs. Will absolutely come to him for future purchases. The delivery process was not as user friendly but we muddled through it. Andrew set up delivery date twice so it was no fault of his. Products made it to us and the quality is wonderful.

Good service. On time delivery.

Adrian helped me with buying a new sectional today, he was amazing! Charming, nice, helpful, informative, professional. It didn’t feel at all like he was pushing a sale which is usually the way it feels at these stores. Adrian is awesome! Look for him if you’re searching for a furniture salesman!!!

Excellent service

he was very nice. had what we needed. very clean, nice store

Excellent and professional service. Adrian was exceptional, giving us time to view the furniture will being readily available to answer all question. Will definitely purchase again from Ashley Furniture.

They did a great job of working with me 😉😁

Great experience, the sales rep Dennis and Barbara the store manager were great with me and fam.

Paul was very nice, helpful and informational. I would highly recommend working with him to make your furniture purchase.

Absolutely wonderful service, the whole crew were great especially Dennis, the sleep expert, absolutely had answers to questions, was completely relateable and quite and excellent person and sleep expert! I would absolutely tell my friends to go see him for their sleep needs!

Everyone here has an incredibly intense "salesperson" energy to them, and it makes it really annoying to exist in there for more than 5 minutes. It feels more like you're at some shady used-car dealership than a furniture store. They greet you at the door, fine. My problem is when I say "I'm just looking" and they keep talking to me, trying to sell me something I don't want or need. I'm not actually clueless, it's actually code for "leave me alone, I don't want help right now". Then again, they probably already know that. They want a commission. It makes what would be a quick 15 minute stop-in-and-peek into an hour long nightmare of trying to pretend that I care about what they're saying. If I had poor social skills I would just walk away in the middle of the conversation, but I don't, so I couldn't. I wish commissions didn't exist.

We were so excited to get a complete bedroom set!!! However, when the furniture was delivered every piece was damaged in some way. A repair man came to fix them a month later and used a wax crayon which rubbed off and said 1 piece needed to be replaced. 5 refused deliveries due to damages later, we still don't have a replacement for that piece. The items that were fixed with a wax crayon, I had to make multiple calls to get a second repair man to come take a look. The second repair man requested new furniture for those 5 pieces (we purchased 6 total). One month after his request we still haven't received any replacements for those. I've tried calling the store I purchased from, customer service, and multiple requests to speak with managers but after this long I feel like we will never have an undamaged item delivered. This has been a very disappointing experience overall. The sales man was nice and I understand that's what they do, but I honestly wish we hadn't purchased anything from Ashley Furniture. If you do purchase from Ashley Furniture, please inspect your items. Really look at them with a flashlight and make sure your drawers close properly before the delivery team leaves your house. That's my best advice for anyone thinking of spending money with them. I will not even go into another Ashley Furniture ever again just because of this one bad experience that has lasted almost a year.

Solid couch. Two months late

Ridiculous amount of required signatures to purchase a small low cost item. I almost told them just forget it. Never have I had this many paper signings before outside of buying a house. This will drive customers away!!!!

An absolutely wonderful experience. Needed 2 matching recliners and additional seating for a new home. Paul was fantastic. Complete knowledge of product; able to incorporate what we needed (husband is very tall, etc) and even suggested a better layout. These great people stayed late to get us situated. Ended up purchasing the 2 recliners and a navy leather couch. While it wasn't cheap i left believing Paul helped us save as much as possible and didn't feel we were overcharged. Highly recommend

Paul was so amazing! He made my experience so easy and accommodating! I want his help every time I do business with Ashley.

I found some great accents for my daughters baby shower. Paul is very knowledgeable about knowing what product is available an He really listens to help find what is best for you. He is absolutely FANTASTIC!!! GO SEE PAUL!!!!

Why are you still charging me? This is RIDICULOUS. And how dare you send me a notice telling me that I should not dispute my charge again. First and foremost, I will do what I want, and I'm not going to let a scamming ass business tell me what to do. If I was trying to scam you, wouldn't you think I would quit after A WHOLE YEAR of dealing with this? Now ya'll just ignore me, just like I'm going to ignore this bogus charge. You guys are extremely unprofessional, unreliable, and disrespectful to your clientele. Not one person in this entire company has been helpful, no wonder you have a 1 star rating. Why in the hell would I pay you $30 a month when you never delivered my damn couch? And if you tell me one more time that "I signed so it was delivered" I'm going to blow my gasket. In this economy? I think not. Cease and desist coming to a store near you.

Great service. Paul Lopez was an exceptional salesman to work with. Paul is very knowledgeable and paid attention to our needs and wants. Thanks again Paul!!

ASK FOR PAUL!!! He was unbelievably kind and helpful when shopping for a mattress and some decorations.

Adrian was super helpful and made sure we got the best deal for our buck. I highly recommend him. He’s been nothing but amazing from start to finish. Great at communicating and arranging our delivery and working with what works best for us.

Good store, sales man was really nice and helped us find good deals. A little pushy and too talkative but overall good guy

Had a great experience at this location with Dennis. Friendly, offered great advice, and found us the perfect furniture!

The salesmen Brandon and Devon helped me purchase the perfect mattress and pillows they were very kind and knowledgeable. I will definitely return!

Anthony was very helpful and nice.

Friendly and helpful staff.

We received excellent service from all Ashley Home store staff at the Columbia, MO Stadium location. Our Home Furnishing Professional, Paul Lopez, was very knowledgeable and helpful when it came to us picking an appropriate recliner for our Family Room. Will definitely go back to this location for our future furnishing needs and will request Mr. Lopez to assist us with making our purchase(s).

Such a wonderful experience buying our new sofa! I would recommend Paul, he was so understand and very personal with his selling. Great tactics and he met me perfectly with my needs and wasn’t pushy at all!

We had such a a wonderful salesman named Brandon He was patient and very very helpful with us. My daughter will be returning to purchase A sectional and will definitely ask for Brandon

Paul Lopez did an excellent job with helping me find the right recliner to meet my husband’s needs. The check out was easy and as a birthday surprise I was given a plant to take home with me. Great service given in a caring and timely manner.

After over twenty years, they still have quality furniture and excellent service.

Sale person Adrian is doing great job.

Had exactly what we were looking for and in stock! Our associate was very friendly not pushy at all and made the experience quick and easy!

Our sales rep Dennis, was polite, insightful, kind, humorous, and helpful. Excellent service all around!!

Paul is great to work with. He helped me with an item found online and the process was seamless!

Just moved to the area and was looking for a new couch. Normally I like to do my own thing while shopping but Keywon was friendly and super helpful with his suggestions and made the selection process easier.

Great service. No pressure. Nice guy. Paul was very knowledgeable.

The staff at the Columbia, Missouri store was amazing. A Manager Barbara G was exceptional! Thank you Barbara for your time.

We went to the Columbia store and Paul was amazing to do business with. He was patient and personable. I have never had that much fun buying furniture before. I will go back and ask for him again. Thanks Paul

Very helpful without being pushy

Nick was nice, helpful and knowledgeable. We hope my order arrives on time and in excellent condition. Thanks

The salesman was quick, knowledgeable, attentive, and wrapped up my sale in no time at all. I knew exactly what I wanted so he didn’t have to push much, but he made it easy for me to make the purchase in the moment instead of coming back later.

Poor communication from this store. Mattress and base were supposed to be delivered the 12th, for some reason they were not. Never got a call on why it was not delivered with the other furniture we bought from this store. I called and set up a new delivery for the 16th, once again was not delivered. Never got a call on why it was not delivered. Went in to the store to cancel my order because I do not care for the unprofessionalism, and was greeted by a very, very rude desk lady. Can not get my down payment back or order canceled until the mattress is back off of the truck in St. Louis. Overall a terrible experience and will never be buying furniture from here again.

Amazing in store staff, good selection, horrible delivery service. They only deliver in our area in Thursdays, and they call you to confirm the delivery date 3 weeks out, but they say they can only schedule it 2 weeks before your delivery date, so they will schedule it the next week. It's confusing as hell, anyway, to make a long story short, they never scheduled the delivery and we are dealing with a almost 2 month out delivery date after our purchase for something that has been in stock this entire time, which I hope actually happens and they don't tell me "sorry" we didn't schedule you like we were supposed to, we need to schedule this again. For the price we paid in shipping they act like a group of interns that have no clue what they are doing and no manager. Someone has to be embezzling those delivery fees as it's sure as hell not going to competent staff.

Dennis was amazing to work with. Everyone was very helpful, there was no pressure on buying something. They gave us information about mattresses that we didn’t know about before and now have an amazing set at a great price. They will definitely be getting our business again.

Furniture was nice, salesman didn't pay us much attention. We thought that was odd. Didn't have exactly what we wanted.

Several Ashley furniture purchases gone terribly wrong. Purchased a sectional in 2016. Purchased warranty as well. We were told a percentage of warranty would be converted to store credit after 5 years. 5 years passed, no one knows how to do the warranty as store credit so we weren’t able to get that. I was supposed to receive an email to accept but never received the email after warranty time frame. Purchased bed in 2019- bed base broke in half 2 months later. They repaired. Bed broke in half again 1 year later. Nothing they can do. Purchased a couch set in 2019 with warranty. Had a popsicle incident on couch in 2021. Tech cancelled 3 times, tech finally came 6 months later to clean and instead said it’s not cleanable and took pictures of candy on couch and left. (Although we were told everything would be covered even candy and if it couldn’t be clean it would be replaced.) seems warranties are a scam here. Purchased a bunk bed, couch set, table, chairs, desk in 2021. Told it would be delivered by august 2021. Got delivery date with confirmation text that morning. Drove 3 hrs to meet delivery at condo and they never came. Couches came a month later, one end table was discontinued without us knowing and they will only give us store credit, a bunk bed piece was out of stock so we had to cancel, our table came a separate date and was dropped on floor in pieces, no box no instructions. Missing parts to table and got wrong parts, called, waited a month and wrong parts were sent again, called waited a month and wrong parts were sent again. We haven’t been able to use a single warranty either for damage they agreed to repair via email, or for the store credit of an unused warranty. Delivery is a disaster with missing pieces and out of stock items after paying for them. One of the recliners for the 2021 purchase broke in half but warranty doesn’t cover frames breaking which is what happened to our bed as well.

Salesman/Customer Service: 4/5 stars... Paul was very accommodating and informative. I would have given them a 5/5 stars but the amount of effort I had to put into getting a refund for a cancelled (didn't fit in living room) item was substantial (multiple texts and 2 phone calls over the course of a month) and the refund took about 1 full month. Delivery: 5/5 stars... It was actually really fast. We go ours in less than a few days. The deliverymen were courteous and helpful. We gave them $20/each for their service although this was not expected. Cost: 3/5 stars...The cost was pretty high, but we were able to take advantage of a 20% discount due to buying over a certain cost (Our initial bill was about $2,700.00 which included taxes and delivery). Which was for a large sectional with no moving parts or frills. Additionally, I purchased a $450 insurance which after 5 years I will be able to use as store credit which is actually cool and probably worthwhile. Hopefully the store stays open and I don't just lose the credit.

Negative Stars if possible -- Ashley Home Store -- Columbia, MO -- Once They get your line of credit approved or you give them money. Ashley doesn't care about you. We ordered furniture got a delivery date of Feb 23rd from 3-6pm. By 6:45pm nothing. No Phone Call no show. Called customer service and got someone in Mexico, the country. Asked to talk to someone in the United States. They didn't know of a . But the furniture was coming out of a St. Louis warehouse. I called 4 different times and by 8pm when the office hours closed the phone call got disconnected. So, I tried the first thing the next morning, No answer and the people in Mexico said that they can't deliver until next week. When my furniture was on the truck in Columbia the day prior. No phone call to cancel NOTHING. So, my husband and I went back to the store and talked with the store manager. He told us that he would send an email and get back to us when he heard something. Wait for it, WAIT, you guessed it, NO PHONE call from the store manager.Now March 2nd our furniture is delivered. Mind you -- what to do with old furniture sitting -- sitting outside all day because we moved it out that morning of Feb 23rd after I called to confirm the order was going to be here. So my husband and I moved the furniture out but not the mattress because we didn't have a trash pick up unit the following Monday. We had to call for a special pick up which cost extra money. So trash picked up a chair but no couch and mattress. Because I had no furniture to sit on, on Feb 24th we moved the old couch back into the house. So now I have to schedule another special trash pick up which is going to cost me extra money. So delivery of furniture is delivered on March 2nd -- delivery crew plugs in the love seat and says it has a weak motor and will have someone call to get a new unit delivered and should be getting a phone call within 48 to 72 hours. March 2nd is a Wednesday and 48 to 72 hours puts us into Saturday / Sunday. So I called Monday morning, March 7th. Was told no ticket was created. Well no one called. So now we have to have a service guy come out and inspect the furniture. We are supposed to get a call within 48 to 72 hours. People don't hold your breath.

Terrible experience. After waiting an additional 5 weeks for our couch, this is what was delivered. THEN, after not hearing for 3 days about what happened or where our couch was, we finally got word it would be delivered 3 days later. Skip to today, our expected delivery date - no couch. Then we hear that it “didn’t fit on the truck”. Excuse me? That should’ve been the first couch on that truck today after all of this. Would not recommend and will not be shopping here again.

I was greeted promptly and Nick took me directly to 3 different models that were close to what I was looking for. I was allowed to browse and take my time looking without feeling pressured but help was immediately available when I asked for it. Delivery options were clearly explained and the transaction went smoothly. Overall excellent experience.

Nickolas was super helpful and made our transaction a pleasant experience! Thank you for the awesome customer service.

Nicklaus with Ashley was awesome he worked out all our needs being as difficult as we were he made the impossible possible!!!

Thanks to Ashley furniture service (William) we had a good vibe and a purchase was made.

Pleasant experience! We were able to walk the store and shop the inventory without feeling the “car salesman” pressure. Christian introduced himself at the door and was kind and helpful when we needed him. Great discounts and beautiful inventory. We are very happy with the products we bought. A little disappointed about the inventory wait time, but that’s out of Ashley’s control.

Our salesperson David was very friendly and had all the answers for the questions we had, the purchasing process was quick and easy, the whoke in store experience was very good. We found a couch and loveseat that fit our needs fairly quickly, this was a much better experience than our last couch and loveseat we purchased which by the way was from one of the other stores in Columbia

Always have great experiences with purchasing at Ashley. This time was with Nickolas who sold me my furniture and he was great. He was very patient and took care of what I needed and made sure my delivery was going to get to me before I moved into my apartment before move in.

Paul Lopez was patient and very helpful, never pushy and gave me space to make my own decision on what I wanted to purchase all the while making himself available to answer any and all questions I had. When it came down to finalizing the purchase he worked to ensure I was getting the best deal possible and he was very honest and up front about the shipping process and timeline! I had a wonderful experience and I will absolutely be back to purchase some more furniture. Thanks Paul!!

Great place to shop. Customer service was excellent.

Found some great items for the walls in our new house. I like the red tag sale items. Good service and appointment was appreciated.

Will was very helpful and found us exactly what we were looking for!

Will was great!! Found just what we wanted and he help us through everything!

Jonathan helped me out tremendously when I stopped to buy a chair a couple of weeks ago. He was friendly, knowledgeable and quick with my transaction. I definitely recommend and will be back if I have anymore needs!

We had a fabulous experience with Adrian today. He was patient, helpful and extremely personable. We took quite a bit of time trying to choose what we wanted and he didn’t rush us and answered every question we had. We definitely recommend going to see him if you need to find what you are looking for. I found exactly what I needed and wanted! Thanks again Adrian!!

Paul was one of the best salesman I've dealt with since I've been going to Ashley. He answered all of our questions and wasn't persistent on making a sale. Paul let us be while walking around the store and didn't bug us every minute. When we were going through the financing process he was very patient with us getting all of required documents. Thanks Paul for a wonderful experience

The sales representative (Paul Lopez) was very accomodating and very patient during our transactions. He made sure that we were taking care of. Thank you Ashley Home store

The instore experience was just fine but tryin to get our mattress delivered has been a 6 week escapade on wheter or not or bed even exsist!!

I can only advise everyone to remain aware. Don't be deceived by a sales team that will mislead you about "expedited orders". While they might try to get things in sooner, we were told 2-3 weeks by the salesman. It's been over that and still several weeks to go. Call around. Keep your fingers crossed. Ashley's got a lot of pretty nice stuff in the showroom. Thanks to this lockdown and nation wide shortages most of their products are 4 to 6 months out. The phone support team has been very helpful however. Saved the sale at this point. Ugh.

Adrian was awesome in helping us get the perfect bed set for our new home! We had such a great experience and he helped us get the best deal!

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Fast, friendly service finding us just what we were looking for what fast delivery of item to our home. Sales Rep was awesome with great service. Will definitely be back when we need updated furniture

My girlfriend and I shopped and had salesman named Will! Made the experience a lot easier! Very helpful! I too dread shopping for furniture.

These guys were super informed . Knew all information we needed and didn’t try to sale us things we didn’t want. Got us financed quickly and on our way . Would buy from them anytime guess that’s why we’ve been them for over 15 years!

David Eckelmannwas wonderful. He listened. He did not just start trying to sell us something. We could not be happier with his service or with our pieces. Can't wait to see them in our home!

Paul Lopez is so much fun to work with on purchases. Knowledge, friendly, helpful. great service and great guy!!

Salesman was extremely helpful. A very pleasant experience

We had an amazing experience! Dennis was very knowledgeable and extremely thorough when it came to answering our questions. Dennis helped us purchase a couch even though he was the mattress specialist. I will be coming back to see him when we’re ready for our next temperpedic!

Paul Lopez our salesman did a excellent job

I always dread buying things, because you never know what type of salesperson you will get. Mr. Paul L. was a great person to work with. He had a sense of humor, did not hassle and let me work through and make my own decision down to the final piece. Thank you for making my furniture buying experience a great one.

Great customer service. Very knowledgeable and thorough. Nickolaus answered all our questions.

Salesman ordered lunch while helping me. I did order furniture however takes 5 to 6 weeks before it will be delivered. I would think that there would be a better/faster way to service customers.

Just got done purchasing a dining room set after my table broke in half. I was met soon after walking in, and was asked what I was looking for. I had a very specific set in mind, and he made sure we got what I came in after! He was super helpful, and kept my needs in mind as he was looking at other options. I am so excited to receive the set when it arrives.

Had a really good experience. They were very kind and helpful, and I was able to find what I was looking for.

We were looking for a mattress. When we walked in Will greeted us and showed us our options. He was with us throughout the entire process and answered all of our questions along the way. It was an enjoyable experience and we left feeling as though we made the right choice on the mattress and store.

I’ve bought almost every piece of furniture I own from Ashley, but never again. A piece of furniture we ordered was supposed to be delivered in 8-12 weeks, but kept getting delayed over and over. I had to always call myself to get the status of my order rather than them calling me with updates. It’s been almost 20 weeks now, and when I was told it was delayed again last week, I was done. I went into the store to discuss either cancelling the order or finding another model as a replacement. I didn’t see the piece we ordered on the floor, and when I asked about it, I was told it was clearanced out and sold to someone since they can’t get them in. Rather than checking to see if they had any customers waiting on that item, they just sold it to someone else. When I discussed my options with my salesman, he said “well what do you want to do then” rudely. When I asked if there was any type of discount they could give me for all the issues if we didn’t cancel our purchase, I was told they don’t do that. We went in the next day to go ahead and cancel, and as soon as we walked in the door, one of the salesman yelled “Uh oh!” at us and then asked me if I was in a better mood than the day before. That is completely disrespectful. We ended up ordering from Furniture Row. They showed us exactly how many they had in stock at their actual warehouse and said it would be delivered in 2-3 weeks. If you’re wanting to buy some furniture, I advise staying away from Ashley’s and going to Furniture Row. Higher quality products and much better customer service.

If I could, I’d give you ZERO stars. I completely understand things are backed up and I’m more than willing to work with that, but what happened was ridiculous. We ordered a chair from Ashleys around July 15th. We were told we’d be getting the chair in 8-12 weeks, so at the end of October. We waited until the end of October came and nothing. So we waited a few days. We reached out to customer service and were given a date of arrival in mid-November. We then checked again, and were told it would be end of November. Then had to check again and were told December 15. When we didn’t hear anything by December 16, we were told it was delayed yet again. If I was a store manager I’d have the DECENCY to call my customer and explain the situation. But we had to call multiple times about this issue. Turns out the floor model they had of this chair was clearanced out and sold to someone else because of all the trouble they’ve had in getting this model in. Instead of looking to see who they had waiting on this chair and offering the floor model to them, the just put it on clearance and sold it to someone else. Anything to make a buck. We went to the store 4 different times to ask about the chair. The most recent time, someone was helping my girlfriend and said “well ma’am, this is the first we’re hearing about this issue.” That’s funny because at this point we’ve been in the store 4 other occasions about the chair. So apparently y’all don’t keep records; maybe start working on that. We ended up going to Furniture Row and buying a chair from them. They showed us their actual computer screen showing how many of this chair they actually had in stock at the warehouse, and we’re getting it in 2-3 weeks.

Very curtious, professional, wasnt bothersome or naggy. Every thing went smooth.

Very helpful!

David your new guy was very very helpful help me do everything I need to do also your store manager and yourself manager I enjoyed my shopping and and I will be receiving my furniture furniture next week very Nash it's very nice store very easy going fun to shop keep it up glad to have you in Columbia

I love my home when I display the Ashley stuff so I’m so happy when I start to be Ashley membership ❤️❤️❤️❤️

We had a great experience! We went in looking for a dining room table and found the perfect one for us. The staff was very friendly and greeted us as soon as we walked through the doors. We had Will, he was very helpful and answered all questions we had. He showed us shipping estimated dates and informed us of financing. We ended up buy a table that day and the staff loaded it on our trailer and wrapped the table as it was a clearance item. Overall, a great experience and we will definitely look here for future furniture items!

Very nice place.

The sales person I worked with, Paul Lopez, in the Columbia, MO store made the entire experience one of the best shopping trips I have encountered in a long time. I do not like shopping and the day prior the manager took FOREVER just to check me out. No apologies offered. Interesting that Paul ended up apologizing for that long ordeal the following day when I returned to the store. I have no doubt if you deal with Paul you too will have a great experience. All stores need sales staff like Paul. He was not pushy and was going to do all he could to make me a happy customer! Great job on his part. Not sure what the store is thinking in some of their choices in staffing!? I would not have returned to Ashley furniture again if I would not have ended up with a positive experience as I did. Too many other furniture stores in town!

I found the whole experience pleasurable and worry free. Purchasing furniture for your home is something that can be stressful and Dennis at the Columbia, MO location was a huge help.

Bless this store!!! My house is fully furnished with Ashley furniture. This is my second purchase with the Columbia, MO store. I have been waiting and watching for an item to come in stock for my little girl for Christmas. It has been out of stock forever. After begging and pleading the sweet employees talked their manager into selling me the floor model. I am beyond excited. My little girls heart is going to be so full when she wakes up in her new "princess bed" on Christmas morning. Every employee there is so helpful and nice. I love doing business with this store! Big shout out to Dennis, Chuck, & the assistant manager! Y'all are awesome! It's so nice of them to keep the Christmas spirits alive! I was so upset when I thought my little girl was going to be let down. They really made my day!!!

Went in for a couch! Found one we loved, the guy helped us get the best deal possible with a good warranty! It was a very quick experience! Will definitely go back for more pieces.

The sales reps were personal and didn't hover. It was an overall great experience.

My dad and I went to Columbia to go couch shopping. An hour and a half round trip for me and a 3 hour round trip for my dad. We had in mind having to go to different furniture stores so we could get it done in 1 trip, considering our milage, to find what i was looking for for a certain price and faster delivery date and the customization. Ashley's meet all of this for me. Not only was the couch more comfortable, about $500 cheaper and they were able to customize it the way i wanted to fit my front room were as the other place was going to charge me an additional $400 to $500 more for customization. I'm very thankful we chose to go to Ashley's Home store first or we would spent multiple weekends trying to find something that made me happy. Dennis my sales man was very knowledgeable and more interested in helping me find just the right couch for me instead of trying to sell me just anything. I'm very grateful that he was so patient with us and answered all our questions and just hung back until we had something else to ask. He never left our side the whole time. Thank you Dennis.

Jonathan Martin was courteous and friendly. We are so glad we stopped in and can’t wait to get our new couch!

Great customer service,,,, So helpful, and never pushy! I'll go back! I'm going to love my new kitchen island! And I might add, Tracy was fun, and very friendly when we got to her for her part. I am sorry I didn't get the salesman name

Great selection, quality product, and price.

Had a great experience. Thanks Dennis Hellig for your patience and kindness.

I was extremely satisfied

I ordered a bedroom set on Labor day. Paid cash.. Salesman and manager told us it would be 5 weeks to receive. Now 3 months out and I'm told it will be 5 more months before it will come in. And no one keeps you updated. You have to call and listen to an automated message about when you will receive your furniture. We were concerned about how long it would take .So we changed our decision about another set that was 10 weeks out . That set would probably take 2 years to get.

The salesman was relaxed, professional, and helpful. We were greeted upon entry and the whole process from start to finish could not have been better.

Will approached us to share the holiday sale but didn’t bombard us with any salesy tactics. He checked on us after we were looking around for a while to make sure we didn’t have any questions, and when we did he was very helpful. We bought some furniture without any pressure and it was a quick, smooth process. Thanks Will! Can’t wait to get our new couch

I went in knowing only that I needed new furniture for my living room. I wasn't sure if I wanted a traditional sofa/love seat combination or try a sectional. I needed something able to withstand two large dogs and multiple grandchildren, something to make my home feel warm and inviting. Jonathan listened, told me to look around and he'd check in with me again. He found me as I sat on a sectional and I was in love. It was comfortable, the material is virtually indestructible, it was waterproof and while it's not leather - it is very wipeable! Then the search for tables was on. I found items I truly loved that, while not matching, were so very close that it made me happy. So, while not knowing what I was looking for, Jonathan helped me talk through everything and I was able to piece together everything to make my house stay to feel like "home". Plus, the current sale was too amazing to pass up!

Christain was a big help in finding us the right power lift chair. Awesome store!

Nicklaus was very helpful

Great customer service!

Purchasing from this store has been an awful experience, as we have yet to receive our furniture and have not received any accurate information. We understand that logistics are challenging right now, which is out of any one person’s control; however, we have received inaccurate information at every step of the way from both sales representatives and managerial staff about the original purchase, estimated delivery timeframes, and delivery itself. This includes the most recent error in a very long saga: notifications that a truck is 10 minutes away when delivery in fact had never even been scheduled.

Bought a lot of Ashley Furniture. Customer service is awesome. Quick to respond. Only had one issue when sales person sold us the wrong item. Customer service took care of it right away. Just bought a other piece of furniture from Ashley. Really like the quality and prices

Super easy to order and great products!

The rest of the sales team were helpful but Christian lie to my wife and I about the deliver of our furniture sets. So what I got from this is do whatever it takes to get a sale. I feel ripped off, upset, and feel like I wasted my time and money on something that according to him was suppose to be delivered 3 months ago

Employees were very helpful and knowledgeable on all products from the items themselves all the way through the buying and financing process. Highly recommend shopping there. Also with everything going on right now delivery times are very reasonable.

Had a great sale going on and we bought our first brand new sofa after 41 years of marriage.

Worse service that I ever experienced ever. My order took 4 months! Promised us initially 4-6 weeks. Have to contact them multiple times for official cancellation. Worst customer service!

Ordered a bed in early June...said it would be delivered mid July....was actually delivered in September. Deliverers cracked the headboard because they used the wrong screws. Said they would get another one. Scheduled for delivery twice. 1st time was a no show. 2nd time they forgot to load on truck. Still waiting....customer service is a joke. Please go somewhere else to buy furniture.

We ordered our furniture in March of 2021 and it is October with our furniture again being delayed another month. The corporate office when you call says to be honest we have no idea when it will come maybe next year, and the only help they offered was to credit us $40. We have spent over 6k. Absolutely ridiculous. If you want to be sold a product that you can actually use what you paid for, go somewhere else.

Had a great experience. Purchased a new bed.

Ordered a bed frame. Estimated date (Sept. 24th) came and went. Their email said I'd receive an update, no update. I contacted them via facebook (Sept 25th) for an update. Stated it would be a week later. Received an email on Oct 1st, to schedule a delivery date. I set Oct 12th. Today, Oct 12th, my delivery window was 1230 to 330pm. I checked the tracker, stated i was stop 6. First estimated delivery time, 135pm. Update to 210pm Update to 245pm. Updated to 310pm. No more updates. Tracker states it is at stop 6 (my stop) but the map shows them across town. 330pm no update. I call the customer service #. States the tracker is wrong, I'm stop 11 and they will be in rpute when stop 10 is over with no time frame. So here i am, sitting at my house, stuck. This is my second negative experience and my last. Complete disrespect for the customer and their time.

We purchased a sofa and worked with Paul - he was so helpful and made the buying process very easy!

Paul (one of the salesman) was very helpful with everything that we needed. We had just bought a house and needed to fill up the whole place. He gave ideas of how what he thought we might like and was very knowledgeable about what he was doing!

Worse customer service ever!

We purchased bed at the beginning of Sept 2021 and were told it would be delivered in 2-4 weeks. After calling multiple times and spending hours on the phone they now say to expect delivery in March of 2022!! Terrible communication, customer service, and transparency with delivery times.

If it were possible to leave less than one star I would. They sell furniture to people knowing that they can’t provide it. After waiting 5 months we were told it would be another year before they would have parts of our order available. Understand that the furniture is a set so having a bed with out a footboard is useless. Their communication is essentially nonexistent and they do nothing to resolve the issues other than make excuses. They take no responsibility for their poor service.

If I could give no stars I would. Customer service is the absolute worst I have ever had the displeasure of dealing with. Our items took months to get here, which was expected at delivery. Took twice as long as they said. The delivery guys were super sketchy, and damaged every single item they delivered making our bed drawers unusable. Now we have waited 2 more months for new furniture that should have been in 2 weeks ago. I have spent HOURS AND HOURS on hold to talk to customer service reps that can’t speak English, or have phones that don’t work properly, or that plain and simple can’t do their job. So when I call the next time, we have to start the process all over again. I absolutely hate Ashley furniture and if I can return the entire purchase that is what I’m going to do.

Won’t ever do business here again, I have gotten the run around about my refund since AUGUST, it’s almost October. I hadn’t signed any contracts or made any payments besides my down payment. I called again TODAY 9/28/21 to see where my refund was and they still had not started a refund process. Last time I spoke with them before today was 3 weeks ago! I’ve spoken with several rude and misleading people that have lied and have not done their job as far as getting my money back on my card, since August. Never again! American freight will always be the way to go! Ashley Furniture is quick to take your money but not give you back what they owe you.

Keywon did a great job showing us all of the options. He was patient and very knowledgeable about all of the furniture.

I can’t tell you how disappointed I am with Ashley HomeStore! I purchased furniture that I loved, but I bought a swivel chair that didn’t swivel. So I called to set up an appointment the middle of August for someone to come fix it. Never got a call back … tried several numbers. Finally got a hold of someone that knew something. She said I needed a new base, she would order it then I needed to call to set up an appointment. After several attempts to get someone to respond I had a date set. Long and short of it… they called me the day before to say they wanted to set up an appointment but the schedule wasn’t ready. Someone would call me later that day. They called and I missed the call. They gave me a number to call back… I got a message someone would call me in 24-48 hours. How helpful is that. They called the next day at 6:15 pm I also missed that call. People do work and can’t always answer their phone! Needless to say I didn’t get my chair fixed. As no appointment could be made. I called again they set-up another time for me to receive a call. They never called!!!! So my chair is still not repaired and I can’t talk to anyone directly without leaving a message. I am so disappointed with your service! What are you going to do to help me????

Ashley HomeStore is awesome ! My husband and I were there for new living room furniture and the young man was so helpful. He helped us find the living room furniture that was perfect for our home ! Thank you Keywon Kellum for all your help!

As far as show room stuff they did a great job with all the bells and whistles! But when it comes to account information, getting your information correct and them being transparent they did a horrible job. I’ve called 4 times and every time it’s a different reason as to why my bills are incorrect and they also won’t fix the address they have on my account and I’ve asked multiple times.

Everything has bad and good that is not the issue with most places it how places take care when you get something bad. I bought about 10000 dollars worth of furniture about 3 yrs ago had a little trouble getting everything not to bad. my matriss is bad iv call they have sent people to my house not 1 but twice both time they said it was bad it should get replaced. just the same as the first time we waited for them to reach use for the store plans. finely a couple months after I stop by the store. they fill out warranty papers. we get a call that want pictures and to come by and look at it. I'm done ill take the 2500 dollar hit and won't return to ashley homestore. If you shop there just remember the furniture is nice just hope you don't have a issue they will not stand behind Product and just give you the runaround. I didn't listen and now I wasted 2500 dollars on a matriss that had a 10 ur warranty. and what you see on the floor is better quality then you actually get.

Think once before ordering furniture. I had a very bad experience with randomly altered delivery dates. Ashley changes delivery frequently and the products are substandard. Thanks

Great experience. We found exactly what we were looking for. The sales associate was very helpful.

Excellent service. Very patient and no pressure.

I found exactly the chair I was looking for at an unbelievable price! The sales people were great and the manager was caring. Would definitely go back when I need furniture.

selection, quality, fine sales and management representatives. clean store.

They are ignorant. They took my drivers license with my address and still entered the incorrect address. When I called to correct it. I was told any changes to the address pushes your delivery. When I was told a new date they didn’t show up. When I called to ask why they had no answer and now say you are scheduled for a week from now. Terrible customer service and apparently they need to return to kindergarten and learn to read.

The store was busy but they were very patient and helpful. Christian D. was respectful of our budget and showed us only what I asked for. David finished up our sale and explained everything clearly and there weren’t any surprise fees. We had been there 2 times before and couldn’t decide but I received the same service and they were very professional - I never felt pressured to buy until I was ready.

I bought a dining table set and a lift type office desk. The sales person was very helpful and good to work with. The store has beautiful furniture and easy financing available.

Nice selection, friendly sales experience.

Great customer service! Keep up the good work David E.

Barbara G and will S we’re amazing! My couch that I bought wouldn’t fit so I went up and they help me with everything! Christian was an amazing salesmen also! Thank you guys so much!!!! -aaron

A sales person helped is select a mattres July 2,2022. Told us delivery would be made in one week. No follow up from the store. We checked back 10 days later. We were told some one would follow up with us. This went on after several in persons visits at the store. Today 9/3/2022 we insisted our money be refunded. The store manager agreed. Buyer beware.

Nice quality furniture, but it took absolutely forever for my items to be delivered and the salesperson was not at all up front about that. And then once you've bought, it's like pulling teeth to get a hold of anyone for status updates or anything else.

Keywon was the best salesman- Allowed me to look around but also helped me to figure out what I needed and what I wanted in living room furniture. Pretty painless venture, and I’m very pleased with what I’m getting. No pressure, and lots of help.

Kim was great! She not only helped us find a reasonable way to get a bed frame, but to include bedding. I’ve spent several years looking for bedding I loved, would have never considered Ashley Furniture. ☺️

Kim was amazing! I spent like 2 hours in the store looking for furniture. I felt comfortable, and Kim was very helpful throughout. I was indecisive about some things but she was patient with me, offers me different options and helped me pick furniture that I’m now in love with. I’ll definitely be back.

They make promises and don’t follow thru. I have a box springs that Paul said I needed; I would need it if a giant was trying to get in the bed. Tim the manager said they would pick up-still waiting. They didn’t send all the parts when they delivered the furniture for the drawers with the bed. They sent the rails but no direction and I paid for it to be put together but no one will tell me when. They forgot the battery with the couch and I had to pick it but again no clue how to connect. Missing a glass for the shelf They will lie to sound good PS-Still waiting for the return call you promised

Great service and teamwork amongst staff. Now comes the hard part, waiting formy furniture!

Will took very good care of us and worked well with us and the problems we were facing. He is a great part of the Ashley Furniture team. Will definitely be coming back!

Associate was friendly and very helpful!

So I really have to go back on my rave review on Ashley Home Store in Columbia, Mo. I still have not received my furniture after it said it has been delivered. I have delivery confirmation on something that never arrived. Called the store to talk to Nick my salesperson and he will not return any of my phone calls. I ordered the furniture in August knowing it might be awhile before I get it and the old manager said they had them in stock and they were shipping it out. Now no one can find my furniture! On top of everything else they already charged me for it which I found out they are not suppose to charge until it is in your possession. Do not go to Ashley Furniture in Columbia!

The BEST customer service! Our salesman went above and beyond to show me and give the best price with the best quality! My kids were so impatient and he kept their interest while I was deciding on my purchases. I would definitely go back and give them my business again!

Went in looking for bar stools, got directed to section and assisted warmly. Bonus that they were in stock already.

We enjoyed our shopping experience in Ashley Home store. Paul greeted us and asked if we were looking for anything in-particular, then he directed us to that section of the store. Paul let us shop and sit on furniture at our own pace and offered information about the pieces as we asked. Paul was NOT pushy, didn't hover over us, or breath down our necks. It was a very casual, laid back experience. If you are looking for that kind of experience when looking for furniture, go to Ashley Home store and ask for Paul! Super great guy! Thank you Paul, looking forward to doing future business with you!

Kim was fantastic and a great salesperson to work with! I would highly recommend going to her if you ever have to shop at Ashley’s

Beautiful options! Our sales associate was very friendly and helpful! I would suggest Ashley for your next furniture purchase.

The staff was great in the store but the delivery guys ripped the Loveseat. They said they would turn it in to be replaced. 2 days later I called customer service. They knew nothing about it. We will see if I just paid $700 for a loveseat in worse shape than my old one.

Thank you Paul Lopez in Columbia Missouri. You are an amazing sales person. The store was kept well and was beautifully put together. Definitely will be returning

I chose Ashley Home Store when I was looking to replace my sofa. I found one online that I loved, and ran to the store to check it out. It was even prettier in person. It is the Morren Sofa. I loved the color because I have a dark gray leather chair and ottoman and an ivory chair. This sofa works with both colors and brings in navy blue as a third color. I wanted this because ALL the cushions are reversible, plus the throw pillows are large with a lovely fabric. The sales representative, Nick, was terrific and patient. We received it quickly and the delivery men were courteous and efficient. It was an all around wonderful shopping experience.

Store experience was good, people there have always done a good job for me. I bought a table and chairs over a year ago. It took 8 months to get the table and three chairs. I am still owed three chairs. I get the pandemic angle and I wouldn't be writing this if someone would just answer the phone. I've tried several numbers to get a status update, the phone rings and rings. Then the line just cuts off. No message, no answering machine, nothing. I've tried several times, over different days at different times. Nothing. I've bought several things from there over the years and I'm sorry to say this is probably my last time shopping there. The corporate support just doesn't seem to match the service locally. My rating is a reflection of the corporate Ashley, NOT the local store. Pretty disappointed.

The salesperson was very friendly and very helpful she answer all my questions and she gave me wonderful feedback and she was very patient and I ask for country looking ideas that salesperson was a great I appreciated all her assistance that help me make the right choices for my country living home.

Sales Rep was extremely helpful and answered all my questions

I worked with Paul to purchase a new couch recently. The process was ready, he helped me find the best deal for the furniture I was looking for, and offered help in the future as I’m looking for other pieces or have any issues with the couch I purchased. I will always start with Ashley Furniture in Columbia and Paul!

Had someone to walk me through the store and help me find what I was looking for— didn’t even have to ask!

David was able to make the experience easy and smooth. He was very knowledgeable in any questions I have. Would recommend to anyone needing any sort of furniture!

Excellent service and a large selection of beautiful furniture! Our salesman Nicholas was super helpful, not pushy at all and gave us honest feedback.

Absolute worst experience buying furniture. I bought a kitchen table in March and was told it would be in in a week or so. Then, after a week we had to contact then to check on the status and he said 2-3 weeks. Sounded great (didn't go with another competitor for this reason). Got our table 3 weeks later with only 2 chairs (we are a family of 5). We were told the chairs would be in a month later... ugh... well that month turned into ANOTHER couple weeks, then another month, etc. it is now the middle of JULY. I called June 28 and they told me July 20. Then, I called 1-2 weeks ago and they actually bumped it up to July 15. I haven't heard anything so called them again today (July 15) and now they are telling me OCTOBER! I talked to the Customer Service manager (Bridget), and she wasn't pleasant to talk to and didn't seem to care. She did mention buying another table that would get here sooner- seriously?! I've been told it will be here- it would be starting over again- which if I had to do, it wouldn't be from there)Her manager is supposed to call me back today so we will see what they say (and the store is going to see what they can do). Yes, I understand it's the manufacturer however; one they are the ones in business with them- so they are associated with them. Of course they are telling me what I want to hear, so they can "shut me up" for another month or so... they know noone would buy furniture if they had to wait this long.

Nice work

Keywon was the best salesman ever! He took everything we told him and he gave us great personal selections. I highly recommend.

Amazing Staff! Helpful, Friendly, and Flexible! Can’t ask for anything more.

Excellent Customer Service. Thank You David for great customer care!

Quick process, friendly staff, and excited about my new purchases.

Salesman was great! Explained everything we needed to know, wasn't pushy or overbearing. We enjoyed the variety and quality of items in stock, and prices were lower than several other places in town, with financing options if needed! Definitely a good experience!

Great experience with exceptional customer service from Jonathan! I highly recommend!

Nicklaus is wonderful. He is very knowledgeable and helpful!

Kim was such great help at Ashley in Columbia!! It was a quick process and I’m so excited to receive my furniture!!

Was a wonderful experience Will was a amazing help! would always recommend this company!

Excellent customer service, William was very knowledgeable and patiently answered all our questions!

Horrible customer service. Didn't bother to contact me that my furniture will be pushed back another month. Then a month later they drop off half of my order. Told me they dropping off the rest in a week and didn't do that either. I had to call them many times to find out that I'm now going to have to wait another month.

Loved my shopping experience at Ashley. Paul Lopez was the sales representative that helped us with our mattress purchase. Talk about NO PRESSURE!!! He literally spent 2 hours with us (my wife could not make up her mind) and he and I talked about everything except the fact that if my wife could not make up her mind his two hours would have been completely wasted. He never pressured or rushed her. I usually hate making large purchases but this was the most enjoyable shopping experience I’ve ever had.!

I’ve been to Ashley several times before committing to purchases. The sales associates have always been nice and just let me wander. They’ve been able to show me where the types of furniture I’ve wanted are on the floor and have helped me compare. I recently purchased a sofa, and the salesperson who helped me had no issue with me sitting, stretching, and laying on the two contenders at my leisure. This is the second big purchase I’ve made from Ashley, and I’m sure it won’t be the last.

Plenty of options. Great sales team. David and Tim were awesome. We purchased a 5 piece sectional. Delivery day comes and we only receive 4 pieces. We call to get the 5th piece delivered. They set the delivery date to today 7/8 from 3:45pm to 6:45pm. My wife gets a call at 2pm saying that the driver is at our house (20 miles away) and that since we're not there, they're cancelling our order. My wife had time approved to leave and be at our house by 3:45pm. I called my local Ashley store and spoke with David. He told me that he will make a call and call me back. 30 minutes pass, no call. I call him back and he says there was an issue with "lost funding" with my order. I told him if the funding was lost, they wouldn't have come today at 2pm to deliver the piece... So I call customer service and speak with one guy that I could barely understand. He says he submitted a cancellation and refund request and that I'll receive a call tomorrow to confirm. I told him I'm not changing my mind between now and then so I'll go ahead and speak with that person. He proceeds to tell me that he's transferring me to the Cancellation Department. I speak with a John in Customer Service. He says they don't have a cancellation department. He saw that our information between me and my wife was mixed up. They were sending the refund to her name/number instead of mine so the previous guy messed that up. Stayed on hold for about 5 more minutes, he comes back on the line and says the refund will be processed in 3-5 business days. If we knew this was going to be such a big deal to get what we paid for, we would have gone elsewhere. My advice, if it's not one solid piece or if it's not in the store you're in, DO NOT order it to be delivered. You will regret it.

Update: I received an email from Ashley today saying they have canceled our order and given us a refund. We did not cancel our order nor have we been given any kind of refund so I called customer care and was put on hold while the agent supposedly looked into it and was hung up on; then I called the Columbia store directly and spoke with the manager who also hung up on me after he told me to hold on why he looked into it. I called back to the store and got a voicemail. No furniture, no refund, no customer service after waiting 7 months! I will have to proceed legally now. Terrible business! We ordered our dining room set and barstools on December 5, 2020 and we were told we would have a delivery day of the beginning of February. They finally delivered our dining room table, minus one chair, in May 2021 but told us the barstools and missing dining chair would be in the beginning of April. It is now the middle of June, 2021 and I have been given several different dates and was told today I am now looking at possibly September or October for the 3 matching barstools and missing dining chair. I told them I wanted a full refund and they can take back the table since I don’t have the matching barstools and chair and they told me they do not do that. They said I could cancel the barstools and chair but they won’t take back the matching table. This is simply unacceptable! They have continuously lied to me and giving me fake dates over and over again with never producing my order that is paid for in full! I will never do business with Ashley furniture again!

BUYERS BEWARE. SCAM!!!!! I have only seen one other review about this, but they straight up lied to my face about getting approved to finance the couch I was buying. My credit score is in the near excellent range and said I should only have 1 lender based on that. I proceeded to get 2 other lines of credit opened ON TOP of the one I was told. All for a $500 couch? This hurt my credit score and it is absolutely ridiculous. The customer service on the phone even admitted that it was NOT supposed to happen. I even confronted Christian, the rep, and he just completely disregards my communications. This place is super shady and you best believe I am going to the Better Business Bureau to file a complaint

Great folks to work with! Hit up their one day sale and they actually had things in stock to be delivered the next week. Very nice and friendly staff. Hard to find this quality of service these days

Bought a chair, good deal. Put it together and it was totally different from showroom floor model, took it back to exchange and they realized i had put it together wrong. They fixed my chair right there for me in and out in under 5 min. I felt really silly but they were super nice and i love my chair!

Awesome experience! Flexible pricing and financing options available.

The delivery is a joke. Ordered my couches Feb. 28th and still have not received them. I have had to change the delivery date 4 times. You try calling they are no help. All I’ve asked is before changing the date again just tell me if my stuff is there or not. Been very frustrating.

They have nice furniture, nice people working there, helped me with what I was looking for and very friendly and polite. I would recommend this store to any person looking for furniture and things

We were sold two couches two months ago. They told us it would be delivered in 4 weeks. 2 months later they tell us maybe 3 or 4 more months. We tried calling many times with no response. When we showed up David said (wait for it) I was just getting ready to call you!!! Customers service is terrible at this store!!!!

Simple and easy!! We found what we wanted but decided to shop around just to make sure. We have two littles so added on the protection package because it’s a matter of WHEN not IF we will need it.

I had a great experience and attentive service. Nick was the sales representative that helped me out and did a great job checking on me and explaining the process for me as a first time buyer. Highly recommend!

Good experience. Perfect amount of customer service to think over the choices and checkout. Wish delivery was free though.

the sales staff went above and beyond to help me select the right bed before my back surgery.

Reggie was so helpful!

Nick was very helpful

Good and quick service! Really Appreciate the quick process!

I purchased a mattress 2 months ago and was told I would receive it within 2-3 weeks when I made the purchase. It’s been delayed several times and I was finally scheduled for delivery May 19th. I called several times to confirm this date and time. I’ve wasted an entire day sitting around waiting, moved our old bed out and cleared a safe path for the movers to deliver. I called to see where my bed was because it’s been long past my 3 hour window of delivery time. I was told it was never put on the truck and I won’t be able to reschedule delivery Because the account is locked. I’m furious! I asked to speak to a manager and the woman refused to connect me. I’ve spent over $1000 on this bed and a couple hundred dollars in delivery fees, to be told that my bed won’t be here when I was told it would and they can’t do anything about it. Can’t even reschedule a time due to their mistake. The woman I spoke with wouldn’t let me speak to a manager and basically told me there’s nothing that can be done, call back tomorrow. I WILL NEVER purchase anything from this company again and will definitely never recommend to anyone! I spent $3000 in their store (mattress, cover and sectional) just to receive the absolute worst customer service I have ever experienced. I even had issues getting my mattress cover from them!

Sale man was a young gentleman that was so nice snd friendly, he was very knowledge and worked very hard getting me a good discount. I will go back to this store and this salesman for all my furniture needs. This salesman gets 5 stars from me.

I have been purchasing Ashley furniture exclusively for 17 years, well that ends today. Ashley furniture will never see another dime of money from me. Their customer service at the corporate level is deplorable, my furniture has been delayed and once my furniture finally arrived at the warehouse, and I had confirmation by three different people of this, my furniture was scheduled to be delivered tomorrow, and someone called me today and says it didn’t actually arrive it’ll be there in 2 to 3 more weeks I feel like I’ve been lied to repeatedly. I’ve been dealing with Tim at the store level, and he has done his best, he is always polite always caring and doing everything he can. The people at the corporate level however are not the same story, once you order furniture and they have your money, they simply don’t care.

My wife and I simply wanted to find a new living room table set and ended up buying a TON of furniture! Too funny, but TOTALLY affordable and great quality. We planned on buying more furniture in a few more months, but their sale was perfect timing and the sales team was AWESOME to work with. Kim and Paul were knowledgeable and left us alone to look around/talk and ask questions. By far, the best furniture shopping experience we've ever had! Can't wait for it to be delivered so we can enjoy... Thank you, Ashley HomeStore for having a great selection and hiring awesome employees!

Nate was my salesperson and made my purchase about as easy as I could have asked for. He made my complicated financial situation seem like it was something he handles every day. I appreciate the way he explained everything clearly and welcomed my questions. I’m a satisfied customer.

Paul Lopez!!!!! The best ever!!!!

The sales people are a great help, the selection was good, and all of the furniture we were interested in was well made (I didn't really take the time to look into the construction of anything else). What they don't have, you can order and can set up for pickup or delivery. The financing options are awesome, 0 down, or up to 7 year payment plans. My wife is super stoked on our bedroom set purchase and by extension I am happy. 🤣 Talk to Will for some sweet deals, he's the guy! I'll include some photos When we get the rest of our stuff delivered.

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

Good experience the associate was polite and knowledgeable.I like these qualities when I shop.

I have a great experience today at Ashley home store where I went to get a dining set, their furniture is great and have great customer service.Big up Reggie Hatton.

Reggie was awesome, he made me feel like a valued customer and was thorough in his questions to me to make sure I found exactly what I wanted.

I ordered a tv stand in-store in Feb, which was supposed to be delivered in early March. When it finally arrived in late April, it arrived out-of-box, broken and scratched up! Additionally, it was the in-store model that was also missing a couple legs! What the heck?! This was supposed to be brand new. Obviously, I would never recommend this place.

Staff was helpful without being pushy. They showed me all the options and worked with me to meet both my living needs and budget. They even stayed open late to answer all my questions!! Find and talk to Paul he was great!

A bit too high pressure, anxious to sell "today, right now". No chance to browse, salesman on us as soon as we walked in the door

Great shopping experience!! Reggie was a very helpful salesman and made our trip so much more enjoyable! Helped us out with what we were looking for! Will definently be back to purchase more for our home!

We were able to find what we needed and had all questions answered on first visit.

I have been sofa shopping, and after stopping at a few other stores, I decided to stop at Ashley Home Store. There were many great choices in their inventory, the prices were great as well! Christian was super attentive and helpful with any questions as well as assisting with my purchase. The overall process was quick and easy. I’m quite pleased!

Disagree. I was not impressed by any of the 3 sales guys I was approached by. Spoke to me unprofessional and was no help at all. I may shop with Ashley but will not go back to that store

Paul was fantastic to work with. He knew just how to approach us and showed us some features that really made our dr idiom east when purchasing a new mattress. We are excited to get this home and use it.

I ordered a dining table set. The chairs came seseparately. I was told it would be the beginning of the month when I receive the entire set, nope. Table wasn't coming for another month. So my financial institution released the hold on the funds and they never even sent an email. Also my chairs came missing parts. So, when the authorization was released without my knowledge, I was unaware I'd not paid for the table due to the shipping delay and such. So the rep I called allowed me to schedule a time to pay later and sent the order out. That was sweet as can be. Plus, the process to get the parts needed was quick and sple and the parts came promptly.

Update II: I'm going on 28 weeks (about 6.5 months) since I purchased my furniture. Tim at the Columbia store has helped me in every way that he can. He always seems happy to help and genuinely upset that I'm still waiting on furniture. That being said, I received most of my order in May but am still missing the bed rails, footboard, and chest for my master bedroom. I had already received the nightstand and headboard. Why they can make headboards and not the rest of the bed is beyond me. I can't say enough good things about the people that work for the Columbia location but the company as a whole isn't doing enough for the paying customers. If you are wanting to buy furniture from them, make sure you don't need it in the next 6 months. Update: I called the store and talked to one of the managers (Tim), he has been an incredible help working on expediting my furniture and getting me a credit for the time I spent waiting on my order. I went to Ashley Furniture in Columbia early/mid December to look for furniture for the new house I was purchasing in January. Since this was my first house I needed multiple pieces of furniture (living room, dining room, bedroom furniture). Nick, whom was very nice, was always there to help me. One thing that I did make clear to him was my worry on how long it would take for me to get the furniture. I had about 8 weeks before the purchase of my house and he was adamant that I would have it in 7-10 weeks. I'm now on week 18 and have only received the mattress I purchased. I feel like Nick told me what I needed to hear to make a big sale (spent over $8,000). I checked the bad reviews on google and noticed that the Ashley help center always commented an email address to get ahold of for help. Instead of originally leaving a bad review I went ahead and just emailed the email address. That was around a little less than a month ago and I just keep getting weekly emails saying that they are waiting on the logistics team to email them back. At this point I feel like they are just saying that to make it seem like they are doing something.

Reggie was an amazing help! Even with how picky we were, they were extremely helpful and we left with everything we wanted.

My only choice to shop for furniture...was there with my boyfriend cause he's looking to replace a piece of furniture and I found this one Zero Gravity sofa leather full power recline, headrest, heat massage all day all night, USB plug-in, basically I want this for myself...it never fails I find something there I love not like...then I ran into this beautiful chaise lounge couch...Ashley Furniture please keep making furniture to match the whole house..thank you for keeping me interested.

The store is lovely with lots of very nice furniture and lots of choices. The part that knocks my review down is, they have a guaranteed finance company that I was told they where running my credit through and I was approved but a few weeks went by and they had ran my credit through 30 other lenders and had dropped my credit score literally 40 points possibly more cause they seem to keep coming in the mail non-stop.

Friendly and helpful employees. Let me leisurely look around then approached when I was ready to star decision process.

NOPE. Worst experience I've ever had buying anything. Lies, lies, and more lies --store blames distribution, distribution blames store, and somehow you're left waiting four months for a couch and then somehow they "don't know why it's not on your account that you asked for a refund" when you went in the store personally the day they tried to deliver an incomplete order after promising three times it wouldn't be. Search BBB for reviews, complaints, and even Twitter to see it's not just me! Avoid this scammy trash business at all costs, it's not worth it.

Extremely good experience! Came in and got exactly what I wanted for the price I wanted! Reggie and Will helped out every way I needed! Fully recommend!

Extremely good experience! Came in and got exactly what I wanted for the price I wanted!

The location of the store on Business loop Columbia is easy to locate. They have a huge selection to pick from. Ranging from seating sets, dining sets, bedroom sets. I was able to pick an electric coach, love seat, and a matching recliner. At a good deal. Check them out for 👍

Reggie is an awesome friendly & knowledgable sales person! Product quality and customer service is on point!

I absolutely loved my experience here! Everyone was very nice and friendly. I really liked Paul especially. I love the content of the quality and the financial programs they have to offer. Definitely enjoyed how everyone who was working said “goodbye” “have a nice night” “enjoy your night” etc etc. I definitely recommend coming here!

Very good experience, the sales manager actually went out of his way to help us with our needs and when we were ready to finalize he turned us over to a salesman.

HOBBS, NM..... PRICE MATCH THEIR OWN, KEEP DELIVERY SCHEDULE, AND STOP THE RUN AROUND BULL💩

Very friendly experience the sales staff where extremely helpful. I will definitely be shopping here again

Really should be ZERO stars. We have spent THOUSANDS of dollars on furniture here, with only minor issues in the past. Last set we bought was 100% leather, so we were told. Expensive! Fast forward to a warranty claim just over a year later, and the warranty company employee (needless to say we have not heard from them after submitting our claim!) informs me it is a mix of polyester and polyethylene. NOT leather. I tell her she must be mistaken, she tells me she is looking at the product spec sheet. It is a polyurethane blend. The local store employee even expressed discontent at their own business practices, claiming if he could help me he would because they were clearly in the wrong! The employee that sold it to us no longer works for them, of course! Store manager (Quentin) wouldn't even talk to me by the way! Ashley 1, Jason 0. Well played Ashley, my serve now...

I would definitely recommend going to Ashley it's a wonderful place to get your furniture as well the service was "AMAZING " ❤ SUPER friendly as well attentive to you and your needs as well your budget i am so glad I chose them and as will!

Both the salesman, David, and the manager, Tim, were very helpful with the process of identifying a piece and confirming the deminsions of what I currently have.

Nice showroom and stock. I was ignored the entire time I was in the store, however. I went in with a specific couch in mind and couldn't find anyone to help me locate it, but finally found it on my own. The tags on the furniture list monthly payments in big print but the actual price in tiny script, so I had to hold the tag in my hand and use my reading glasses, which isn't optimal during a pandemic. Hand sanitizer stations were empty. I had to ask a salesperson who was with another customer if he could help me next, and he said he'd be with me in a few mins, but 25 mins later he never appeared, or anyone else for that matter. I ended up calling Slumberland from the store and ordering the same couch I wanted for $200 less with free delivery. Saw several customers without masks or with their noses out. Some staff with noses uncovered. Super weird that I was ready to buy a couch and couldn't get anyone to let me do that.

I purchased a power recliner January 9th and was told we would get delivery by Feb 28th. They didn't deliver or even call, so I called to find out the delivery would be by March 9th. On March 9th again no delivery or call, so again I called to find out the delivery was pushed back, yet again, until the end of March, or later. I paid this furniture store $1800.00 for 1 recliner that I still don't have. I have no trust that it will even be delivered by the end of this month. I cancelled and got my money back. If you want your furniture by a short time, don't shop here cause you won't get it until months later, if you ever do.

Ashley furniture is a scam. We purchased a bedroom set, decided to save the 200.00 on delivery so decided to pick up furniture. Waited several days to ensure all furniture was available. When arrived in New Braunfels Tx we were told not all furniture was available so if we only took part of it WE WOULD BE CHARGED A FEE FOR taking part of the bedroom set. We canceled the order!

Awesome service! Very great prices, clean store, and wonderful experience.

I went in with a specific item and a price that didn’t match what they carried in store only online but Paul from the Columbia location was amazing and was able to work it out and get me exactly what I wanted and very close to my price range and included a 5yr warranty. I couldn’t have found this kind of deal anywhere else!!! Thank you so much Paul you’re amazing, we will definitely be shopping with you again!!!

Wow! Awesome experience. Timothy and Paul were great. The customer service was very efficient. I bought a dining table set and a sectional. Very easy process, and they are very reasonable with delivery times and product availability. Thanks for taking care of me and my family Paul.

Our sales person Nick was wonderful! Not pushy at all. Gave us all the details we needed to make our purchase and was alot of fun to work with! Will definitely go back when we need something else!

The staff was very helpful, but not pushy. We like that!

The selection of furniture and mattresses are excellent and the associates are very helpful and provide excellent service. Review above has been left as originally written. Updated Review Follows: I can no longer in good conscience recommend Ashley Home Store. Every individual I have worked with in person or on the phone has been exceptionally helpful and have provided excellent service. If you need a specific piece of furniture prior to a specific date you should expect that your furniture will not arrive before any agreed upon delivery window. Unfortunately Ashley Home Store appears to have a delivery system intended to trigger as many delivery cancellations as possible and appears intended (from outside the company) to place the responsibility for said cancellations on the consumer. TL;DR Unfortunately the delivery service would warrant zero stars if evaluated separate from the excellent service I have recieved from every staff member I have spoken with. I recognize that supply chain issues are affecting the timelines for delivery and does not factor into the decision to strongly recommend against doing business with this company. If any furniture store does not stock their furniture on site, like Ashley Home Store, you are going to have a long wait for your furniture full stop and your patience with this business model in exchange for the price point is a necessity. That said the logistical side of the business when it comes to delivery is an embarrassment from the most charitable of perspectives. If you don't have a deadline before which you need a specific piece of furniture then Ashley Home Store is still a good place to get your furniture. If you are supremely flexible in your ability to adjust your schedule to accommodate last second unilateral delivery date changes then Ashley Home Store is still a good place to get your furniture from. If this does not describe your situation I cannot recommend purchasing from this business. Keep in mind that if you miss one of these multitude of ridiculous confirm or delivery cancelled messages than you may have additional significant delays impacting your delivery and the company plans to hold you responsible for not responding in a timely manner in order to decrease pressure on company logistics. The account of my experience follows: I needed my recliner to arrive prior to a shoulder surgery and I took steps to make sure I would have it prior to said surgery. My delivery was initially cancelled the day prior to delivery and the new delivery window placed the delivery at worst just after my surgery. I rescheduled the surgery to accommodate the delivery window. Unfortunately I recieved notification of the new intended delivery date two days prior while I was out of town and I attempted to reschedule the delivery for the first opportunity which happened to be one day prior to the surgery. I spoke to no less than three individuals on the phone to ensure the delivery date was correct and confirmed in spite of numerous text and voice messages from the company informing me that the delivery date was wildly different than discussed and required immediate confirmation on pain of delivery cancellation. Two days later I recieved the confirm or delivery cancelled message informing me that the delivery was scheduled for the day of the surgery not the day before as arranged with the company. I rescheduled for the day after the surgery due to the complete lack of warning regarding yet another unilateral delivery date change. I confirmed both with the individual on the phone and in response to yet another confirm or delivery cancelled message shortly later on the same day. I then confirmed again two days prior to scheduled delivery upon receipt of yet another confirm or delivery cancelled message. The next day as I came out of surgery I had three messages demanding still yet another confirm or delivery cancelled message for the delivery on the following day.

Great friendly service my sales guy Paul was awesome helped every way he could looking to get new stuff for your house Columbia Mo is the place to go !!

Excellent service from the store manager. Also he offered some options for financing. Very professional. Would definitely come back for more business.

Very professional nice furniture !

Paul Lopez was our salesman. He was awesome to work with. Not pushy. Listened to what we wanted and needed. Pointed us in the perfect direction. We were very pleased with our experience!!! I would also like to add Tim the boss... amazing , friendly, great to work with. Kim Lopez also wonderful. Many others greeted us, spoke to us for a length of time over various subjects too. Overall, very happy with our visit . Great people there!!! 😁😁😁😁 BIG ISSUE WITH DISTRIBUTION !! THEY LIE !! THEY CHANGE DELIVERY DATES!! BOUGHT NEW TEMPERPEDIC ADJUSTABLE BED AND MATTRESS. WELL OVER 5000.00! THEY SAID IT HADN'T ARRIVED IN WAREHOUSE BUT WHEN PURCHASED SHOWED IT WAS IN WAREHOUSE! HAD SET UP AND CONFIRMED DELIVERY DATE!! THEY CHANGED IT TO ANOTHER DAY! BED PURCHASED FOR PARALYZED DAUGHTER WITH RECENT HISTORY OF SPINAL SURGERY!! NOT A HAPPY MOM RIGHT NOW!! SALESMAN PAUL LOPEZ TRYING TO HELP GET ISSUE FIXED!! GREAT GUY!! DISTRIBUTION SUCKS!! PUT YOU ON HOLD FOREVER AND DON'T CARE ABOUT SITUATION!!

Kim was absolutely amazing and pleasant. I didn't feel pressured into purchasing anything. She listened to my wants and needs and met them all.

All questions and concerns were answered and addressed to put us at ease as we purchased our new couch. We were thrilled to see more affordable prices on a wide variety of couches! Highly recommend Ashley over any other furniture outlet.

Your salesman Will Kennedy was extremely helpful in assisting me with my selection and purchase of 3 rooms of furniture. This was done on the phone and looking at your website catalog. This method of selecting furniture could have ended in disaster. Your man was very precise and professional thru the complete process. I am very happy with my experience and purchase

I will NEVER again shop or buy anything from Ashley. We ordered a bedroom set on October 15th and and delivery dates have been pushed back over 5 times. We are now being told some of it will not be available until April 24th. No one has any answers and the answers we do get are incorrect or flat out lies. HORRIBLE EXPERIENCE.

Paul was very nice and helpful!!

Had an amazing manager (Tim P.) help us purchase our furniture . The staff was friendly but did not push for you to purchase. Questions were answered quickly.

Hello ????????? Sent from Yahoo Mail on Android On Wed, Mar 3, 2021 at 8:24 PM, luanne gentleman <luanne.gentleman@yahoo.com> wrote: We picked out a couch on SEPT THE 5TH. Our sales guy said we would have it by the first week in Nov !!!!! We needed it for company that was coming for Thanksgiving !!!! When I called the second week in Nov they said it would be January. Called in middle of January and then it was gonna be delivered by March !!!!!!! Now y'all say it MIGHT BE APRIL/MAY!!!!!! WTH!!! IS SOMEONE HAND CARVING THIS COUCH ?????? What can you do to speed this along ??? We don't want to pick out a different couch.....that's the one we had chosen!!! Its really bad business to have something delayed this long! I left this same message on on your feedback@dsghome.com this last week and never got a reply! I'm beginning to think your customer service is as bad as your delivery dates!!!! Geez hello....anyone there ??? 0174990363..sales order Store location:7375 Jefferson Blvd Louisville Ky 40219 Senit from Yahoo Mail on Android

Had the furniture in my home for 2 days then one of the main supports snapped as I sat down, I'm 150lbs btw. After numerous phone calls to support and waiting weeks for a return phone call finally someone from a company called SAW called me back, I missed the phone call so when I called them back it took 45 minutes for them to pick up and when they did they hung up on me. Called them back and the closest app was 2 months out. Never again will I buy Ashley.

Edit: The furniture was supposed to be delivered this week, according to the person who sold us a bed. It was not. When I called to ask about this, I was informed that the customer service person who sold us the furniture should not have made such a commitment, and further that it was up to me to call and ask when the furniture would show up as delivery estimates change. First, I am frustrated that I was given a date that was not solid. Second, I am frustrated that in the days of email, that Ashley cannot automatically email or even text me with updated delivery times. I don't believe that I will be shopping here again. The furniture is fine, but the process is problematic. Original post: Staff was helpful without being pushy. Very pleased with my purchase.

After spending over three hours looking at furniture, picking out what we liked, was also told by the salesperson who was helping us that we could get financing, at the end of the night was told we would have to put apply a down payment that night. Would not work with us and give us any type of good deal since we were buy a lot of furniture. We need furniture by a certain date but everything we picked out would not be delivered by that date and it is OVER a month away! Very shady business. We will take our business elsewhere. They lost a good sale! Oh, also...salesperson has still yet to follow up. Don't bother...

Tim, Nick, and Quentin worked hard to get us the perfect sectional within our budget. Thanks guys!

Tim was great to wok with. He was very patient with us, understood our wants and needs and helped us to make it happen.

We live our living room furniture and Reginald was so great to work with!

Horrible service, they refuse to find a solution to problems or at least attempting to. Horrible people skills. I will never buy another piece of furniture from them ever again.

My experience was great! The salesman were nice and did not hassle me. They were good to my 7 year old

Will was a great help in giving us the confidence to know we made the right choice!

The sales associate I had and the staff in the actual Columbia store are all very friendly. I also LOVE our couch and chair but getting it was something else! On November 27th we picked out and then ordered a couch and chair from the Columbia store. He stated it would be there on January 3rd and even though that was a pretty long wait, I decided it would be worth it and I understood because of COVID. Fast forward to the end of December and we get a text saying it will now be sometime in February!! I have talked to so many people that had the same thing happen to them. No one receives their furniture in the time they say and for everyone it takes 3-6 months. They know it is going to take longer but they tell you whatever they want to make the sale. They know if they were honest no one would buy furniture. I have talked to so many people that I am 100% convinced that the reviews left on google, yelp, etc are fake...maybe not all but most because there is no way there are that many positive reviews. Since it was now going to be February I called and requested they remove the delivery fee (which they did and I appreciate it BUT honestly $150 for delivery is ridiculous since I spent $2,000+ in the store and considering Overstock, Wayfair, Walmart, Target, and so on are free. Here it is now February 9th and it is FINALLY the delivery date for the couch. It gets to be past delivery window so my husband calls the corporate Ashley number and they state they tried to deliver to our old address (which I had already changed) and that they called us multiple times by both numbers and no one answered. No one ever even called us! The women on the phone said they would no longer deliver it that day and my husband said that was not acceptable and they needed to deliver it that day. When she refused he asked for a manager and she HUNG UP THE PHONE ON HIM! (there was also another lady screaming in the background.) What kind of people to they have working here? He then decided to call the local Ashley and while he was on hold I decided to call the delivery number that they called from to confirm a delivery date to see who could get an answer fastest. They answered me right away and confirmed our address was correct and they never attempted to delivery to the wrong address and that whoever told me that was lying!! They said we were their last stop of the day and they would be there in 5 min!! We even asked the delivery drivers if they went to a different location and they said no! The delivery guys were very friendly and did a great job. I love our couch but I will never order anything from Ashley again due to their slow delivery times and horrible customer service. -Stephanie Chauvin

The sales associate I had and the staff in the actual Columbia store are all very friendly. I also LOVE our couch and chair but getting it was something else! On November 27th we picked out and then ordered a couch and chair from the Columbia store. He stated it would be there on January 3rd and even though that was a pretty long wait, I decided it would be worth it and I understood because of COVID. Fast forward to the end of December and we get a text saying it will now be sometime in February!! I have talked to so many people that had the same thing happen to them. No one receives their furniture in the time they say and for everyone it takes 3-6 months. They know it is going to take longer but they tell you whatever they want to make the sale. They know if they were honest no one would buy furniture. I have talked to so many people that I am 100% convinced that the reviews left on google, yelp, etc are fake...maybe not all but most because there is no way there are that many positive reviews. Since it was now going to be February I called and requested they remove the delivery fee (which they did and I appreciate it BUT honestly $150 for delivery is ridiculous since I spent $2,000+ in the store and considering Overstock, Wayfair, Walmart, Target, and so on are free. Here it is now February 9th and it is FINALLY the delivery date for the couch. It gets to be past delivery window so my husband calls the corporate Ashley number and they state they tried to deliver to our old address (which I had already changed) and that they called us multiple times by both numbers and no one answered. No one ever even called us! The women on the phone said they would no longer deliver it that day and my husband said that was not acceptable and they needed to deliver it that day. When she refused he asked for a manager and she HUNG UP THE PHONE ON HIM! (there was also another lady screaming in the background.) What kind of people to they have working here? He then decided to call the local Ashley and while he was on hold I decided to call the delivery number that they called from to confirm a delivery date to see who could get an answer fastest. They answered me right away and confirmed our address was correct and they never attempted to delivery to the wrong address and that whoever told me that was lying!! They said we were their last stop of the day and they would be there in 5 min!! We even asked the delivery drivers if they went to a different location and they said no! The delivery guys were very friendly and did a great job. I love our couch but I will never order anything from Ashley again due to their slow delivery times and horrible customer service. -Stephanie Chauvin

The sales associate I had and the staff in the actual Columbia store are all very friendly. I also LOVE our couch and chair but getting it was something else!On November 27th we picked out and then ordered a couch and chair from the Columbia store. He stated it would be there on January 3rd and even though that was a pretty long wait, I decided it would be worth it and I understood because of COVID. Fast forward to the end of December and we get a text saying it will now be sometime in February!! I have talked to so many people that had the same thing happen to them. No one receives their furniture in the time they say and for everyone it takes 3-6 months. They know it is going to take longer but they tell you whatever they want to make the sale. They know if they were honest no one would buy furniture. I have talked to so many people that I am 100% convinced that the reviews left on google, yelp, etc are fake...maybe not all but most because there is no way there are that many positive reviews.Since it was now going to be February I called and requested they remove the delivery fee (which they did and I appreciate it BUT honestly $150 for delivery is ridiculous since I spent $2,000+ in the store and considering Overstock, Wayfair, Walmart, Target, and so on are free.Here it is now February 9th and it is FINALLY the delivery date for the couch. It gets to be past delivery window so my husband calls the corporate Ashley number and they state they tried to deliver to our old address (which I had already changed) and that they called us multiple times by both numbers and no one answered. No one ever even called us! The women on the phone said they would no longer deliver it that day and my husband said that was not acceptable and they needed to deliver it that day. When she refused he asked for a manager and she HUNG UP THE PHONE ON HIM! (there was also another lady screaming in the background.) What kind of people to they have working here? He then decided to call the local Ashley and while he was on hold I decided to call the delivery number that they called from to confirm a delivery date to see who could get an answer fastest. They answered me right away and confirmed our address was correct and they never attempted to delivery to the wrong address and that whoever told me that was lying!! They said we were their last stop of the day and they would be there in 5 min!! We even asked the delivery drivers if they went to a different location and they said no! The delivery guys were very friendly and did a great job.I love our couch but I will never order anything from Ashley again due to their slow delivery times and horrible customer service.-Stephanie Chauvin

Christian was informative of the bedroom set we ordered for our toddler. He made the process quick and painless.

We stopped in to get some ideas of the type of furniture we may need for our new home . Will Smothers greeted us upon our arrival. I was impressed with the fact he explained the sale going on and sent us in the direction of the store for the items we were looking at. At this point he didn't stand over us as we looked around but would show up every little bit to ask if we needed any questions answered. We had a great experience and felt comfortable and never pressured. Great job Will.

Love the style and selection! Steve was very helpful, patient, informative, and friendly!

We went in looking for a new bedroom set. There were plenty of sales associates in all areas if we needed them. A salesman by the name of Paul Lopez helped us look for what we wanted. No luck on the bed, so as we were leaving, my husband found a dining room table. I found the one I wanted at IKEA and was just waiting for it to come it. This table was perfect. Paul, saw us sitting at the table. Came over and just sat and talked, no pressure. He made a quick sale by allowing us to sit there and decide . Great customer service was seen in Paul. When we come back for our other items, we will be working with Paul Lopez. Great store and great team!

Personable and helpful salesman! Only felt slightly violated after purchasing marked up furniture! Happy with what I got though for sure!

William Smother was the sales associate who helped me. He was wonderful and took time to look up information for me even after I left the store to make sure I was making the perfect purchase.

Super friendly people, very helpful, and understanding. Willing to work with you and go over all your options. Reggie and Heidi are super nice!

Today we went into Ashley furniture looking for a mattress and with the wonderful help of Kim Lopez we found one! She’s a awesome salesperson, she was patient and took us to exactly what we were looking for. She’s Highly recommend from us! We can’t wait for our new mattress to arrive!

Great experience with Nick H. I found something I liked and he was extremely helpful. He was super knowledgeable and knew how to properly interact with his clients. In the end, I walked out the door with exactly what I wanted for the right price.

I went to Ashley and they treated me like family, they worked hard as a team with structure and I was satisfied with the nice furniture I picked out thank you guys

This place is horrible. Wish I could give negative stars. Barely had our fireplace over a year and it no longer heats! Called the store and they said the coverage plan we purchased only covers the wood, not anything else. Said we would have to pay out of pocket SOMEWHERE ELSE to get it fixed. If you sell it you should fix it. Couch is also already breaking in after 1 year and it's just me and my husband. We will never shop here again and will take our business, as well as friends and family, elsewhere. What a joke... Update: After several months waiting for someone to get back to us and being told the service call would be free, they changed their tone and said it would be $45 to come check a defective piece of furniture that they sold us. We even paid for the 5 years protection. I will never come back. We will just sell the fireplace and go to the competition.

Nick Hannigan was very knowledgeable on a variety of the products in the store. He is also very thorough, helpful, and professional. He was not pushy. It was convenient to buy almost everything we needed at one store.

Shopped over phone, Paul went above and beyond to find furniture. Highly recommend him

We actually ordered furniture thinking it would be a few days for delivery. We just moved in to our house and needed furniture ASAP. Called to find out most of the stuff wouldn't be here until March. Having no furniture, that didn't work for us so we ended up canceling our order. I feel bad because the staff that helped us were really nice but i did notice they never gave us a date. If you order from them i hope you have something to hold you over for a few months.

Kim gave me the best service possible! She was really nice, helpful, and really listened to what I wanted. I ended up buying the couch of my dreams!

Very friendly and extremely helpful staff. I was already pre-approved online through a lending partner yet still needed in-house financing in order to secure the furniture I have wanted for some time now. I called the store and spoke with Tim before going in to see what documents I would need to bring with me in order to place my order(s). When I got to the store I was met by Will and Tim who both provided outstanding customer service. Tim and Will went above and beyond especially considering I just had cancer surgery 3 days ago. Will and Tim both worked diligently and with haste to get my order done and complete as quickly as possible. The entire process of getting my new furniture was very easy and did not take very long to do since the employees were very knowledgeable about their duties. All of this made for an easy and very pleasant shopping experience. I would very highly recommend this store to others who are also in need of financing for their furniture needs.

Very positive experience with our sales representative Paul. He helped us compare different products and make the buying process quick and easy.

Tim provided amazing customer service & has a great personality. It was one of the best shopping experiences I have had. He was available for questions and help but was not Hoovering around me . He deserves a raise as he is awesome and we will be coming back again to shop with him in the future!

We had a great experience buying our new couch! William did an amazing job helping us find the right sofa for our living room!

Would like to see more from Ashley. We ordered mid October and didn't get our furniture until 4 months later, which we were understanding of because of Covid. Finally got our last piece today, the bed. We were told in store that it was a platform, so we didn't need a box spring. Guess what? It needs a box spring. Now we have to spend money we didn't plan on spending because we were misinformed.

I purchased a chest and nightstand in December including the nearly $200.00 white glove delivery service. I finally received my nightstand by UPS which was left at my garage door. I was able to push it inside my garage. On January 5th they arrived with my chest. I showed the delivery people where the nightstand was located and where the two pieces were to be placed. They set the chest in place and then drove away. I IMMEDIATELY contacted what is alleged to be their customer service, while waiting to get someone on the line, I noticed that the chest drawers were miss-a-lined and one drawer actually was falling on top of the drawer below. I informed the person that answered all of the problems with this delivery and was assured that they would get someone over to take care of this. It is now the 16th, my nightstand is still sitting in the garage and NO ONE has called, texted, emailed or written in ANY attempt to correct this!!!!!!!

Nick is a great salesman! We were able to find the furniture we needed at a great price. We are very anxious and excited for new furniture. Thank you

Went to buy a table and we did! They were helpful and made the process fast and easy.

Reggie was a great help and explained everything we needed to know about our new sectional purchase!! We love Ashley and wouldn't dream of going anywhere else for new furniture!!

Our experience at Ashley HomeStore in Columbia, Missouri was great! We were greeted by Reggie and he was helpful and knowledgeable about the furniture, sales, and special warranties. Had been looking for a tall headboard and found one we liked at a reasonable price.

Great experience! Helpful but not pushy!

Nick at Columbia store has always been very helpful the last couple times I've come in to get something and makes sure the order gets taken care of if any issues arrive. Everything I've gotten before seems to be good quality.

We experienced wonderful service. The manager was very pleasant to work with and we are very happy with our purchases. Will continue to make our home purchases here!

I called the store and placed an order. The customer service was fantastic and they were so helpful. They were able to get my couch here weeks sooner than I could get it on the website.

The store is well lit. Clean and organized. Not like the other volume stores in the area Products are of the highest quality. Christian did a great job helping us through the transaction. Will most definitely return and recommend.

Our salesman Reggie was great. They responded to our wish list and they were not pushy! It was a great experience. Cant wait to get our new furniture!

Steven Crumbling great guy to work with

Great experience at this Ashley’s about a month ago! Shipping is delayed due to the covid lockdowns but that is not their fault. I’ve purchased from Ashley’s in the past and we loved our sofa we purchased from them. Can’t wait to receive our new furniture!

Reggie was awesome to work with. There were so many choices and he helped my kids and I pick out the most perfect beds for our new house. I definitely recommend this store.

Will at the Columbia MO store was exceptional. Patient and very helpful as well as informative.

Home sweet home

Simply put, they lie about how long the order will take to come in. They will not call to update you about delays unless they will be delivering. I went from expecting to wait 1.5 months to now waiting 3 months and counting.

Steven was excellent to work with and very helpful!

Ordered a recliner for a Christmas gift in November and when delivery occurred the Saturday before Christmas we were given the wrong recliner and now we’re being told that a replacement recliner will not be able to be delivered until January 12. Called multiple times with people saying they will give me a call back which of course doesn’t occur and all they can offer is $90 off for my troubles. We will never be buying from them again.

Ashley’s is a wonderful place to shop at. The staff is very caring and friendly. I was able to get what I needed with no trouble.

Nice selection and knowledgeable staff. Was happy to purchase from them and would do it again.

Christian was both professional, courteous and patiently answered each question we asked. This is our third purchase and we’ll recommend Ashley Furniture and Christian to our friends and neighbors.

Nick in the Columbia, MO store was an amazing help! I visited the store a couple times over a few days and he was ready to help every step of the way. He was extremely knowledgeable and friendly. Will definitely come back in the future!

Hands down, awesome service goes to Christian! Thank you so much for showing us the difference between everything! Taking your time with us and not rushing us out of the store like other stores have!

Just received our couch we’ve been waiting for over 2 months to receive. I was extremely excited and ready for our living room to be updated. I received the couch today, we sat down on one portion, and heard a pop and the cushion sunk in. The seat was broken so I called Ashley. I’m now being told that our option to get a new piece will take another month, which is frustrating, but what was more frustrating was barely any sympathy or offer of resolution to make this right until I inquired about it. A refund of our delivery fee was offered, which is nice, but I might be more satisfied if the customer service even pretended to care.

Horrible, My sales person was very helpful and patient with my wife and I as we selected what we wanted. However, that was the only enjoyable part of our experience. We placed our order on 08/24/2020 and we’re told our order would most likely take 4-6 weeks to complete and they would set up a delivery time. Those weeks quickly came and went and I called my salesperson and asked for an update. Came to find out he had left the company and had no idea why it was talking so long. I called the store and they said it was now pushed back to 12/12, but it should get pushed back up as they were getting more trucks. They asked me to call in a week to get an update. Yet another week goes by and it’s again pushed back to 12/18. I called back today to get a more accurate date so we can start making arrangements for our old couch and was told they had two of our three pieces. But now the wait on our last piece was pushed out to the END OF FEBRUARY. They then said they can ship 2/3 of my furniture out and just wait some more for the rest of my couch. Not really impressed with the staff not keeping me informed on dates of delivery. Seriously contemplating cancelling my purchase. 0/10 do not recommend.

Is a good store, and the attendant are super nice.

Great experience, today buying a head board and side rails thanks David. You were great to work with, with no pressure

Christian at the Columbia store was great! He was able to help us without being pushy, and we were in and out in no time with what we came in for. Would highly recommend!

We worked with Christian and he did a great job of explaining everything. We haven't received our couch yet but it appears to be good quality.

During thus unusual time, Reggie went above board to help us find our furniture. Greatly appreciated the extra effort in showing us different styles that met our functional needs!

Found a sectional for my daughter that she really liked. Reggie, the sales person was very nice and enjoyable to work with. Good experience.

The staff is friendly!

We bought a couch and 2 recliners in beginning of September and they told us they'll be in 6 weeks. Now it's middle of November. We've been trying to call for a few days and no one able to talk to. I finally reach someone today and they told us the couch is no longer available and recliners won't be in until January. We wanted to cancel the order, but they put a note in comments to have someone call us when they get a chance. I imagine the nightmare is still going to continue. If I would buy furniture again I'm going to the ma and pa store in my town where the costumer service is better.

The Service was great, they quickly found what we where looking for and we ended up getting a nice sofa/loveseat

Such a great experience! Our salesman Mark did an amazing job. He was patient with us and never lost his cool. He answered all our questions and if he wasn’t sure about the answer he would go ask to give us the correct information. Also have to give a shout out to the manager Quentin. He was able to clear our delivery questions and got us the best deal possible. We couldn’t be happier with everything we bought and how it all turned out. Highly recommend to go see Mark!!

Nick was really great I’ve been coming in for a while just looking and he was the first person to great me and stuck with me and showed me a few options! I really enjoyed his service then I came back and and got greeted by two other gentlemen even tho they were busy.

I had originally posted a 5 star review, but after further communications with Ashely Home Store, it is necessary to update. Reggie our sales contact was very helpful and attentative and communicated a 4-5 week delivery. But, the next day, I am told it would be 20-21 weeks. The store has since cancelled my order and payment (will actually have to see it) and I contacted Reggie to communicate what the new date is and all of sudden he is busy with a customer and would contact me back...... well guess what, 30+ hours later, no further contact with me. I guess my future business is not important.

Reggie was great. I went in already knowing what I wanted, I sat down with Reggie and we were done in less than 15 min. He was very helpful with any questions I had, it was a great experience!

Great customer service. Nick was very helpful!

Great people great furniture

Furniture delivery keeps getting pushed back. Went from an October delivery date to “sometime hopefully in January”. This is the second time they’ve done this to me on an order. Take your money elsewhere

Looked at furniture here. You can get the Ashley items you want on Amazon cheaper and the shipping is cheaper. If you like used car salesmen feel this place is for you. If you dont like that feel would not recommend.

I love the bedroom set they have.

Christian Dutton was a great guy to work with - super knowledgeable and patient!

Very helpful, price matched the website and was able to set up delivery quicker than expected!!

Amazing experience!!! Very friendly and was extremely happy with coming here. Fairly quick on helping us find exactly what we needed. Very knowledgeable and wasn’t pushy. Highly recommend working with Chris and Barbara G.

Anna was extremely helpful and very pleasant to work with.

I got what I wanted for an amazing price and got delivered 2 weeks after I ordered

I went in just looking around for furniture for when I get out of school and ended up buying 2 pieces. Great customer service and deals (I went during buy one get one 50% off). You can apply for what furniture you want and they will hold it as long as you need (months-year) at no extra charge and you do not have to make any payment until the furniture is in your house!

Staff was very friendly, knowledgeable and available to help us. Our sales associate was patient and accommodating when helping my daughter choose her bed. The only negative thing I would have to comment on is the time it is estimated to take for my purchase to arrive at my home. It was paid for up front but will take 6-8 weeks to receive my order.

Anna was great. Very patient while we made up our minds on what we wanted.

Nick Is By Far The Best Employee There! He was sooooo helpful and so relatable to helping me figure out the perfect furniture for my new place ! I was being very difficult and complicated on making my decision and he was very patient with me and extremely helpful ! Also feel like I got a good deal on my new furniture! Super pleased with my visit!

It was an pleasure, My Sister's and I was on a road trip. My one Sister had to attend an conference call. So we pulled over to allow her some privacy. We went into your store and was greeted by an Salesman name Reggie he was very eager and excited to help us. I told him I was looking for a twin bed. I stated I was from another part of Missouri. He assured menit was not a problem. The bottom line is the Ashley store in Columbia, Mo Rocks in customer service. Reggie,Barbara and Quinton did and outstanding job. The team wor was exceptional.

Take a look good people and nice products

I was unimpressed, walked in to buy a decor item my wife found online and it took over a half of an hour to take care of the paperwork to take it home. 2 minutes to find, 40 minutes to check out with only a handful of customers in the store. Not to mention the price online didn’t match the store and the clerk did not correct the price resulting in me paying too much. At the risk of another hour in the store I just left. Update as of 10.10.20 Ashley customer service said they were going to correct the price for what it should have been but would not address any other issues I raised, then she went radio silent and no refund has been received, go somewhere else. There’s a lot of places that sell ashley products way cheaper. Try Nebraska Furniture... fraction of the price and way better customer service

Do not buy here!!! We went in on labor day weekend to buy a desperately needed new bed. Already knew what we wanted after looking in their website. Once we got to the store, we were told they don't sell what we came in to buy. Showed them the product on their own website and they still argued they don't sell it. High pressure salesman (Christian) then pushed all of their most expensive mattresses and brands, ignoring what we've explained were our preferences. We asked multiple times to let us try some out and come get him when we're ready. Still would not stop hovering. Eventually we walked around and tried some until we found what we liked and asked how long it would take to get as I have a chronic back injury and need it ASAP. Was told 3-5 days to have it delivered. Insult to injury, we were forced to buy their in house mattress covers to get the trial period. I've never been forced to essentially buy a trial period from any other mattress company. We're now a week into October and Ashley furniture has rescheduled our delivery twice now and keeps delaying it weeks at a time saying product is on backorder. I've tried reaching out to the store manager and it was like talking to a wall. Zero empathy, zero drive to make this right. They don't hide their "we have your money, we don't care anymore" attitude because they now win either way. We either pay to cancel, or we wait months until they're ready to deliver the product we paid for. Never again, Ashley furniture. And I'll be sure to steer anyone and everyone wanting to buy furniture away from your stores as well.

How do you contact ? Told me feedback@dsghome.com. This isn’t an email all I get is Facebook reviews. Not posting my number on Facebook.

This has got to be the worst experience I have ever had buying anything. First they delivered the wrong mattress... okay easy fix they were still in our driveway. Next they tell us that even though we had our mattress and base scheduled for the same day they wouldn’t be delivering the base until a week later. So we had to sleep on our floor for a week... awesome. Next our furniture set finally came in weeks after and they were ready to set a delivery date. I confirmed the date through the automated system and with an ACTUAL person... they called me back said they didn’t have all the pieces, but we could do a partial delivery... okay fine. Delivery day: nothing showed up. Tried to called kept getting disconnected. Finally talked to someone they acted like there never was a delivery date set. 😠 So they say all of our furniture set would be ready on the 2nd. I tell them we are unavailable the 2nd, we need the 3rd. On sept 30th I get an automated message to confirm my delivery on the 2nd 😠. I call keep getting disconnected. Finally talk to someone tell them again we need the 3rd we will not be home on the 2nd. I was told I’d get a call confirming this date that evening or in the AM. An hour later I got another automated message to confirm delivery... you guessed it. On the 2nd. I did not confirm this. Got to work on the 2nd and saw a text, “your furniture is being delivered today.” Are you kidding me!? 😡Oh yeah, to top it off the sales person sold us an adjustable base that didn’t work with our furniture set... and one of our dressers is damaged. So we get to go through the whole scheduling process yet again. To summarize: No. I do NOT recommend Ashley HomeStore

The in-store staff was friendly and it was easy to place an order over the phone with Nicklaus. Arranging delivery has been frustrating, with conflicting dates in a call from a human, text messages and automated calls. It's been 2 weeks and I still am not confident that Ashley will really deliver my order. It's impossible to talk to a person unless you visit the store.

The in-store staff was friendly and it was easy to place an order over the phone with Nicklaus. Arranging delivery has been frustrating, with conflicting dates in a call from a human, text messages and automated calls. It's been 2 weeks and I still am not confident that Ashley will really deliver my order. It's impossible to talk to a person.

Bought a bed. Good service at time of sale. *Update. Bed wasn't delivered when they said it would. Called store, was told they would call back with further details... They didn't... Was told to call the next day & speak to manager. Called the next day & the manager was off...Still don't know when bed will be delivered...Very poor communication. **Update. Finally made contact! New delivery date is now off the table & we will now be waiting 12 days for our "in stock" purchase. Silver lining? We were refunded the $300 delivery charge, which was never brought up during the sale, just in the bill...Very frustrating & tainted experience.

-------- Update! --------- Manager is working to make this right especially since delivery has been further delayed. I will revise my review when I'm finally laying on my mattress! ------- Original ------- Not real happy right now. Just dropped a LOT of money on a mattress just over a week ago and was told it would be delivered today. The ONE reason we bought the mattress at Ashley was because they said it was in stock. I called last night to ask when they were coming because I took off work. They're not. Now they're coming Saturday when I'm supposed to be at my daughter's soccer tournament. Manager was supposed to call me back last night. He didn't. The $300 delivery charged was never mentioned during the sale nor was the fact that we would get a call two days before delivery to schedule. Frustrated. Over promised and under delivered thus far.

Nick? Helped me with my purchases today. Went in with a few friends to help them with their things and ended up finding a new dining room table for me. I was able to finance it for 5 years and had a great experience with the salesperson being laid back and definitely not pushy. Manager did the rounds and made sure everyone was being helped and no one was missed. The prices were a lot more reasonable than I originally thought

I do not recommend purchasing a mattress at Ashley Home Store. Three years ago, we chose a Stearns & Foster King mattress due to the historical positive reputation of this manufacturer. The Ashley Home Store salesperson talked about the warranty and gave us a copy in case had any issues. I sent in a photo of the tag to activate the warranty but didn't think I would need it. Fast forward... we noticed our bed was actually sagging on both sides. The center was the sweet spot. When we contacted Ashley Home Store and sent photos with a ruler and a string to demonstrate the sagging, they said they did not warranty the mattress. When I called Stearns & Foster, they said each store has its own warranty department. Neither one took responsibility for the issues and denied any further action. We will never buy anything from either again with our hard earned money and hope you won't fall into the same trap!

The new manager in the Ashley store was helpful & courteous despite the fact that they were short on help. He answered my questions & wasn’t in a rush. The delivery date was earlier than I expected even though Covid was still affecting deliveries.

My first impression was great. My wife an I chose a set that we wanted then paid up front. Then war starts. 1st promises of delivery changes daily. 20 million emails. Then finally 5 months after you order stuff, you choose to cancel. World War Two starts. Oh please we will waive transportation fee, bluh bluh bull. Same damn things no delivery. After I threaten them to court then they refunded my money. 6 months no delivery. Smh.

Pretty average as far as my experience went.

This is just for the corporate call center and delivery- my local store has some great employees. First, I was told it would take 8 weeks for my dining and living room furniture. I had to hold 20 minutes to schedule delivery. Then I got a voicemail confirming partial delivery. I called them to find out what that meant and had to wait 18 minutes to find out a part of my order would be delivered a week late and the rest might get to the warehouse in another month. I tried to find out why and the service rep literally said “all I need to know is if you’ll accept a partial delivery, want to wait for it all, or want to cancel it all”. I’m currently on hold...going on an hour, to find out why they aren’t going to deliver on time AGAIN and when the new delivery date is. I’m going to look elsewhere and see if anyone wants to sell and deliver two full rooms of furniture to me because Ashley doesn’t care.

Their friendliness and no pressure

Worst customer service I have ever received. Will never use this company or location ever again.

Beautiful store

I purchased a couch in early July. I have received a single text saying it was expected to be delivered on September 13th. I called 9/8 to check on a scheduled delivery time because it's five days until it is supposed to be delivered and I cannot get through to my local store...it drops my call after 30 minutes on hold. I got through to the general customer service line after another 30 minute hold, was transferred to a different line where I held again for 30 minutes, then was transferred AGAIN apparently to the Missouri customer service where I was told that my order was "delayed" and they could give me no information like an estimated delayed delivery. I was then told to call my local store as they may have other information? Like secret information that the Missouri customer service rep doesn't have? That's ridiculous. Anyhow I was told to select the sales and promotions prompt because that's the only way to get a hold of someone actually in the local store, so I called and did that and guess what! No one answered. Basically my summation of this is that they are incredibly kind before they sell you something, but once they do the customer service is AWFUL and they clearly need to maybe slow down on all the crazy sales they're promoting and catch up on their backlog of orders so it doesn't take over 2 months to receive a couch, of which I currently have none because I sold them this week in anticipation of receiving my new couch. First and last purchase from Ashley for sure. EDIT: Brianna at the Columbia store saved my experience here, after being mislead by a salesperson and just generally being a difficult experience. She was patient and communicative and I appreciated her help getting my order figured out.

I just bought a sofa and matching loveseat for my family room. Excellent saleswoman and easy financing.

Mary was awesome! Checked in on us regularly, but also gave us our space to browse, answered all of our questions. We purchased several beautiful furniture pieces and accessories. Definitely recommend.

[Follow up on 9/10/2020] After following the directions in the response from the owner below; they offered no relief and we still don't have the last piece from our order. This company is completely disingenuous. Do not buy from Ashley; once they have your money all aspects of service fall apart and you will be lied to when you inquire or seek remediation of their failure. [Original post 8/24/2020] We ordered furniture in mid June of 2020. The employees did not explain there could be delays from covid. It is now the 24th of August and we still don't have our furniture. Calls to the store are never answered, calls to the call-center provide completely inconsistent answers. We have been promised nearly six different delivery dates. Cancelling the order carries a cancellation penalty of 10% of the total purchase price. The lack of communication has been infuriating, the false information and broken promises have been insulting. There have been no offers from the company to alleviate our frustrations while an order from Wayfair, placed at the same time, was automatically discounted without a request from my family. I will never shop with Ashley again. I understand covid has disrupted supply chains but the complete indifference of the company and employees has turned this unfortunate problem into a source of continual frustration. The only silver lining is that our salesman has made himself available and attempts to help us coordinate with Ashley's horrible delivery service. Avoid Ashley at all costs, shop local.

As I walked in to the store I was greeted very quickly by a representative of the store. The sales lady was very professional and knowledgeable on what I was looking for in my price range. Her and and the other associate were very helpful on helping me make a decision. They were not “pushy” towards a certain brand or wanting me to purchase items out of my price range. All around good experience.

Mary Wagner was great! Met everything that I wanted! This was my first purchase from here & I couldn’t be any happier!

We went in to buy a couple of recliners and Ryan the manager was the 1st person we talked to. He was very polite and helpful as was Chris Dutton who helped us finish our purchase. We will definitely go back again!

I shopped over Labor Day at the Columbia store and found exactly what I had been looking for. I had a nice salesman named Christian and I enjoyed working with him because he was not a high pressure type sales man. Being a woman shopping myself I was treated respectfully and all in all a pleasant experience. I would recommend shopping there for your furniture needs. Thank you Ashley Furniture

This is our 2nd bad experience with Ashley. My husband already posted our experience but I wanted to post that as well to express my disappointment. For 2 times, briefly: BAD scheduled delivery, keep changing the delivery dates and finally getting the furniture with sever defects. We were planning to purchase dinning and bedrooms because we liked their furniture at store, but now...NO WAY

This is my second horrible experience with Ashley, unbelievable. The first purchase was with thousands dollars and they failed to deliver the furniture without defect for 5 times. They apologize and said this doesn’t happen frequently. Now my second purchase is office furniture which was about 3-4 weeks ago. I bought this furniture because I am working from home and I doo need it. They told me it might take 6-8 weeks for deliver and I agreed. I received message that it is going to be delivered in 8 weeks. After a week I received another message, they push the delivery back for extra 10 days, and 2 days ago they sent me another message that my delivery will be in 6-8 weeks. This is extremely disappointed with second bad experience. Imagine you purchase something and you get it after 4 months if not more. I do not want it anymore and I want to buy from another store because I need my stuff. BAD! BAD! BAD! Update on September 4th, after 2 months waiting: As before, partial deliver with huge defects in the desk and defects in the printer stand. So disappointed. Their furniture are beautiful but the delivery and customer service are extremely BAD, more than expected. Want to cancel my order

Fast friendly customer service the people that helped me out where amazing. Great place with great people.

Staff was nice. Delivery fee when pick up isn't a viable option,since they make you go to St. Louis, is a bit silly, but I doubt the employees directly control that so you can't hold it against them.

Had a great experience working with Katelyn (sp?). Explained what I was looking for and she led me to something perfect! Was attentive, but also gave me plenty of time and space to explore. Very happy with my experience in the store... just waiting on delivery! Update: still waiting on delivery, which in and of itself is not a problem. With all that is going on in the world, I'm not at all surprised or troubled. BUT, I recevied a text, informing me that it would be after Sept. 20th instead of the 1st, in mid-August. No problem... at least not until I received a text, email, and automated phone call, confirming my delivery window for the 1st. Curious, but great! Nope, immediately after I confirmed the time window, received a phone call from an actual rep, re-scheduling for the 22nd. Okay, fine, something obviously wasn't changed with their automated reminders, but yes, the 22nd is fine. The next day, I once again receive a text/email/automated phone call to confirm for the 1st. Did finally call in to confirm once and for all, whether it was going to be the 1st or 22nd; the lady I spoke with didn't seem to grasp why I was a bit frustrated, just kept referencing the note where it showed I spoke with a rep and and was told it would be the 22nd. Yes, I remember, as it was just the day before; what I'm telling you now is that I received another barrage of confirmations, not 10 minutes ago, about the 1st! You can see where the confustion lies, right?... she didn't. Still stand by my great in-store experience, but their automated systems should be looked re-examined. If you change the expected delivery date, probably shouldn't be sending confirmations regarding the original date.

My girlfriend and I went in just to look and fell in love with a sectional. After going to another 3 stores, we came back to Ashley and purchased our sectional and a table for our new house. The reason for 4 stars is because I feel like we were a little misled. The main reason we purchased is because of the Labor Day sale. Instead of running our credit first to make sure we qualified, the sales guy proceeded with the paperwork. 6 years interest free turned into 6 MONTHS. Also, the 5 year warranty that sounded so amazing, we realized after the fact that we were charged $400 for that as well. Something we thought was included in our $3,000 furniture purchase. Just felt a little misled and taken advantage of since were younger, but still happy we have our couch 💕

Very helpful staff, great furniture selection for reasonable prices. They help get you what’s best for your needs if you’re honest with them about what you’re looking for!

Very friendly staff. Somewhat helpful finding pieces. Settled for something other than I wanted. Pressured into getting high financed amount and recieved two credit cards instead of one. Not sure why I was pressured into it. I kept saying it didnt make any since when I could pay the difference and only finance one amount. Now my monthly payment is higher than I wanted and have two Ashley's cards.

Anna was very helpful. We found exactly what we were looking for with her help.

Do not buy their extended warranty, it’s third party, they will not cover what they say they will cover and if you have more than one spot they won’t cover you because of that too! The worst customer service of my life they are crooks and only after money without fact checking their third party protection plan. These worst protection plan and service. Ever stay away from this trap!!!!!!!!!!! They say they cover ink they don’t!

The two sales women I interacted with were very nice (one was training but she was still very knowledgeable!) and helpful without being pushy! They informed me of all sales and financing options, helped me locate a few items, and let me browse in peace. The checkout was simple and easy, and they were very transparent about all prices and fees. I’m very happy with my whole experience and can’t wait to receive my furniture!

Nicklaus H. was the most fantastic salesman! After greeting us and letting us know about the current sale, he allowed us to roam the store without shadowing us the whole time, or being pushy. He returned to ask if we had any questions, and was extremely helpful with every step of the buying process. The entire staff in the store is very warm and welcoming. I cannot recommend them enough

Went in to buy a couch and wasn’t disappointed. My fiancé and I were promptly greeted by Nick and he answered all of our questions. Not only that but was very upbeat and fun to work with. The store was also very clean and had sanitization stands in all areas of the store!

Easy to work with, good people

When did it become difficult to give your money to a sales person? We spent a minimum of 45 minutes in the store waiting to even be acknowledged by a single member of staff. We watched people come in after us, get financing and leave. At one point a sales person walked past us to get to the couple right beside us. I’m still unsure about what changed between today and yesterday as we had fantastic help from Ryan Gregby but decided to take the night to think it over. Once it became painfully clear that no one was going to acknowledge us I went to the woman at the front and informed her that we had been there for 45 minutes with no help. She proceeded to ask why I hadn’t asked for help then blame the massively poor customer service on a short staff. I had observed that they had had plenty of time to play on their phones and chat amongst themselves at the desk, despite the low staffing. I’d love to know what made us less of a priority than those activities. I could go on about how horrible the staff were on Sunday and how I had initially planned on purchasing an additional dining set but I think I’ll wait to see if a representative bothers to reach out through this channel. I’d like to once again thank Ryan for treating us nicely and actually mentioning the sale, unlike anyone there today. Make sure to walk in looking rich when this staff is working or expect to beg for service. Zero stars and my bare minimum purchase.

We walked in to the store knowing what we wanted. The salesman was great! Found what we wanted quickly. We were in and out in less than 20 minutes.

Near sales representatives with no pressure to buy. Go there to browse and buy.

Ok experience

Worst customer service ever. Would give it zero stars if I could. If your preset is correct they have decent furniture but if anything goes wrong do not expect any help from them. Unbelievable that they are still in business. I will never shop there again.

I met with Jim today. I had in mind exactly what I wanted! He made it easy to find all of the furniture I needed and the check out was easy! Delivery and set up to be determined! Will update once it’s in our new home later this year!

Great service and wonderful people!

Was very quick in and out. They helped find what we needed very fast

Steve was an amazing sales rep. He knew exactly what we needed and what we didn't even know we needed. Overall we couldn't be more happy with the service and products provided by Steve and Ashley HomeStore.

EDITED to update: Spent over $4000 on furniture over the Memorial Day Weekend and was told that we could expect it to be delivered by July 10th. That seemed pretty far away, but I liked the furniture and thought it would be worth the wait. July 3rd rolls around and I receive a text saying my order has been delayed and won't be delivered until after August 3rd. I went in to the store and the person at the customer service desk (Breanna) was very understanding and helpful. I'm really grateful for that. She assured me that she would work on it and see if she could get my stuff delivered sooner. If I had not heard from her by July 8th, I should call back. I called back to the store via their local number and pressed whatever button connects you with customer service. The person I got connected with told me part of my order (dresser, chest of drawers, and coffee table) would be delivered on July 17th and the rest on July 24th. July 17th rolls around and I had yet to hear a word about my delivery. I called again. Apparently, they were supposed to text me about this delay and they forgot to do so. Call center rep was also very apologetic and gave me instructions on how to get through to the CoMo location. So I get re-connected with Breanna and she says that the coffee table, dresser, and chest of drawers are at the distribution center and she would reach out to them and see if they can get it delivered. I called back later that day to check back in and she had left for the day. She called me back July 18th and asked if her co-worker had gotten ahold of me like she asked them to before she left. Nobody ever called me. Now, apparently, the couch and love seat are ready to be picked up but nothing else is ready. We've never discussed picking up furniture ever. I can't fit it in my car. I asked if the rest of the furniture would be delivered the 24th then and she said that there was a problem with the order because of a mistake that was made on their end. At this point I am supremely fed up and start looking for furniture elsewhere. I go to a store called Weekend's Only in St. Louis and find bedroom furniture that I like. I buy it and pick it up the next day. I called Ashley back to cancel the bedroom set which went smoothly and they didn't try to convince me otherwise. We ended up keeping the sofa and loveseat because one was supposedly set to be delivered August 4th and the other the following week. I'm told that they will refund the rest of my order that I cancelled by the following Monday (July 27th) and that has not shown up on my account yet... On July 28th I got a text asking me to choose what day I want my order delivered. I chose today, Tuesday, August 4th. I am then told I'll be contacted 48 hours before delivery and given a 3 hour time frame that I can expect my furniture to show up. I never got that time frame and did not hear from Ashley after that. So my deliver day rolls around and I still have not heard anything. I call in and they tell me "if you didn't get the time frame sent to you, it's not going to be delivered that day." That would have been awesome to know but instead I had to reach out to them to find out my furniture delivery had been delayed AGAIN. Breanna was very apologetic and told me that the store employees are just as confused because this seems to be a problem with the actual manufacturing of the furniture and that they were not aware that I was not being told my furniture was being delayed either. At this point, I am keeping my order open on the off chance my furniture gets delivered but I am also actively looking for a sofa and loveseat elsewhere. I know that this problem is not necessarily due to the Columbia location's negligence beyond them selling me furniture that wasn't available in the first place. But, I am hoping that people will read this review (and the others) and understand that this place is not worth the time, stress, and especially not the money. Please take your business somewhere more reliable.

Spent over $4000 on furniture over the Memorial Day Weekend and was told that we could expect it to be delivered by July 10th (but the sales rep, Christian, told me that that would be the latest date). That seemed pretty far away, but I liked the furniture and thought it would be worth the wait. July 3rd rolls around and I receive a text saying my order has been delayed and won't be delivered until after August 3rd. Giving me a week's notice to let me know I won't be getting my furniture on time seems unethical to me considering I am already in my new home and don't have furniture. I went in to the store and the person at the customer service desk (I think her name is Breonna or Breanna or something similar) was very understanding and helpful. I'm really grateful for that. She assured me that she would work on it and see if she could get my stuff delivered sooner. If I had not heard from her by July 8th, I should call back. I called back to the store via their local number and pressed whatever button connects you with customer service. The person I got connected with told me part of my order (dresser, chest of drawers, and coffee table) would be delivered on July 17th and the rest on July 24th. July 17th rolls around and I had yet to hear a word about my delivery. So I call in again and they tell me that the order was all delayed because they only thing ready was part of the bed. Apparently, they were supposed to text me about this delay and they forgot to do so. Turns out, I had been talking to a customer service rep from their call center in Tennessee and not the CoMo location. Call center rep was also very apologetic and gave me instructions on how to get through to the CoMo location. So I get re-connected with the woman at the CoMo store and she says that the coffee table, dresser, and chest of drawers are at the distribution center and she would reach out to them and see if they can get it delivered. I called back later that day to check back in and she had left for the day. She called me back July 18th and asked if her co-worker had gotten ahold of me like she asked them to before she left. Nobody ever called me. Now, apparently, the couch and love seat are ready to be picked up but nothing else is ready. I'm not sure why they think I'm able to pick up a couch and love seat, we've never discussed picking up furniture ever. I can't fit it in my car. I asked if the rest of the furniture would be delivered the 24th then and she said that there was a problem with the order because of a mistake that was made on their end. At this point I am supremely fed up and start looking for furniture elsewhere. I go to a store called Weekend's Only in St. Louis and find bedroom furniture that I like. I buy it and pick it up the next day. I called Ashley back to cancel the bedroom set which went smoothly and they didn't try to convince me otherwise. We ended up keeping the sofa and loveseat because one was supposedly set to be delivered August 4th (a Tuesday, the day I'm writing this) and the other the following week. I'm told that they will refund the rest of my order that I cancelled by the following Monday (July 27th) and that has not shown up on my account yet... On July 28th I got a text asking me to choose what day I want my order delivered. I chose today, Tuesday, August 4th. I am then told I'll be contacted 48 hours before delivery and given a 3 hour time frame that I can expect my furniture to show up. I never got that time frame and did not hear from Ashley after that. So my deliver day rolls around and I still have not heard anything. I call in and they tell me "if you didn't get the time frame sent to you, it's not going to be delivered that day." That would have been awesome to know but instead I had to reach out to them to find out my furniture delivery had been delayed AGAIN. Breanna was very apologetic and told me that the store employees are just as confused because this seems to be a problem with the actual manufacturing of the furniture and that they were not aware that I was not being told my furniture was being delayed either. At this point, I am keeping my order open on the off chance my furniture gets delivered but I am also actively looking for a sofa and loveseat elsewhere. I know that this problem is not necessarily due to the Columbia location's negligence beyond them selling me furniture that wasn't available in the first place. But, I am hoping that people will read this review (and the others) and understand that this place is not worth the time, stress, and especially not the money. Please take your business somewhere more reliable. Weekend's Only has been really great to work with if you're in the St. Louis area.

Had a good selection and helpful workers

I love this store.. I want everything in it. And I need a mansion to put it in..

When to get a table and used their no credit check financing and they ran a credit check with out my consent. Shady business practice. Will be reporting them to the BBB.

Jim Wyatt was great! He was very knowledgeable and willing to help answer all questions. He wasnt pushy and didnt try to sell us on more. I will definitely go back because of him.

Nick was very informative and helpful throughout the entire process. I highly recommend this store and service. Thanks

This company never answers their phone. Being on hold for 30minutes and still no one picking up. Their delivery and communication sucks. They told me no one had to be home to leave it on the porch. I was told my package would be delivered 1:15-4:15. I made sure I would be off work just incase. I get a notification at 11:47 saying it would be delivered in 10minutes. Hmmm... I clearly could not be home in the fast amount of time. I was home at 12:45 with no delivery to be found. Looks like they did not deliver because I was not home when they came, before their scheduled time!!!

After shopping around Columbia all day, we learned quickly that this his store has some of the best priced furniture in Columbia. We worked with Chris and he was so helpful and got us the best deal he could on our purchase. Would highly recommend this store!

BUYER BEWARE!! DO NOT SHOP HERE!!I am never stepping foot in an Ashley homestore again and ordering from them was a huge mistake. My husband and I went in the day the Columbia store opened to the public from Covid which was May 4th. We ordered a $2000 couch full amount upfront with our debit card. Our first delivery date was mid June, but we didn&'t need the furniture until July 31st (we are moving into a new house July 30th). They set the delivery for mid June and told us to call closer to mid June to reschedule it for July 31st and that it would be no problem. When we tried to do this we couldn&'t get ahold of anyone! Not the store, or the company customer service number, no one for days. So my husband had to go into the store and get the delivery date changed to July 31st, we thought there would be no issue, we were wrong. Then I get a text a couple weeks ago saying that our furniture is estimated to arrive AUGUST 21st! That leaves us almost a month in our new house with no furniture, after having an original delivery of mid June. We gave them plenty of time to get our couch to us. I started looking at reviews for Ashley homestore and there&'s an entire Facebook group with thousands of people in it dedicated to Ashley homestore complaints! Basically they are selling more furniture than they have in stock, and making delivery date promises that they know will never happen. I wish I could say this is a Covid issue, but Ashley homestore has been doing this to people for years. They take your money and lie lie lie. People have said their furniture shows up damaged and broken and takes forever to get a replacement. I tried to call the store about the August 21st text and couldn&'t get a hold of a manager, I was told she would call me back and I waited around for 4 hours after calling multiple times. Finally my husband called and she just so happened to answer. they said they would &"rush&" our order and our new delivery date is July 31st, but after seeing the terrible complaints in the Facebook group we decided to go into the store and get things sorted once and for all. The employee straight up told us the furniture wouldn&'t even be ready until the end up August, so the July 31st &"rushed&" delivery date was a lie. We ended up canceling our order and luckily got our refund in a timely manner, only because I reported their company to the attorney general for taking people&'s money for product they know they don&'t have. They fill more orders than are available and lie about delivery. They deliver damaged bad quality furniture (from what I&'ve seen other say). Please save yourself the hassle and do support this company!!! Also want to add that our couch was out of stock online, and randomly went in stock, and when we were at the store cancelling our order she said one piece of the couch was available, and that&'s why it says in stock. Even their website is lying. They will let you purchase a couch that has one piece available, and probably 100s of other people in line to get it Please don&'t buy from here, you will regret it. I wish I saw the reviews sooner

Ordering furniture from Ashley has by far been the worst experience of my life. My husband ordered a significant amount of furniture from them in May because of buying a new house and having a baby due. We were given a delivery date June 15th and literally the day before it was supposed to be delivered it was postponed until July 30th. We called the store to discuss this as we had no furniture at that point and the operations manager was great trying to help. Unfortunately there is now a new operations manager, Breanna, and she is terrible. The delivery date is not August 27th, 3.5 months after ordering it. Further, this is not due to be delivered after our baby is due so won’t even have furniture when she is supposed to come. The store has NEVER returned any of my calls like they have promised. 2.5 weeks of calling and asking for answers or help has resulted in no responses by anyone including Breanna. When I finally got ahold of her she said and did nothing besides say these are just normal issues for all the customers. She offered no solution. Didn’t try to help, offer any compassion, etc. When I had no luck there I called the corporate office and was never called back as yet again promised. Take your business to Furniture Factory Outlet who not only treat you better as a customer but actually fulfill their promises. Sad thing is after all these reviews and comments they still don’t care enough to solve the problem or try to help!

Spent over $4000 on furniture over the Memorial Day Weekend and was told that we could expect it to be delivered by July 10th (but the sales rep, Christian, told me that that would be the latest date). That seemed pretty far away, but I liked the furniture and thought it would be worth the wait. July 3rd rolls around and I receive a text saying my order has been delayed and won't be delivered until after August 3rd. Giving me a week's notice to let me know I won't be getting my furniture on time seems unethical to me considering I am already in my new home and don't have furniture. I went in to the store and the person at the customer service desk (I think her name is Breonna or Breanna or something similar) was very understanding and helpful. I'm really grateful for that. She assured me that she would work on it and see if she could get my stuff delivered sooner. If I had not heard from her by July 8th, I should call back. I called back to the store via their local number and pressed whatever button connects you with customer service. The person I got connected with told me part of my order (dresser, chest of drawers, and coffee table) would be delivered on July 17th and the rest on July 24th. July 17th rolls around and I had yet to hear a word about my delivery. So I call in again and they tell me that the order was all delayed because they only thing ready was part of the bed. Apparently, they were supposed to text me about this delay and they forgot to do so. Turns out, I had been talking to a customer service rep from their call center in Tennessee and not the CoMo location. Call center rep was also very apologetic and gave me instructions on how to get through to the CoMo location. So I get re-connected with the woman at the CoMo store and she says that the coffee table, dresser, and chest of drawers are at the distribution center and she would reach out to them and see if they can get it delivered. I called back later that day to check back in and she had left for the day. She called me back yesterday (July 18th) and asked if her co-worker had gotten ahold of me like she asked them to before she left. Nobody ever called me. Now, apparently, the couch and love seat are ready to be picked up but nothing else is ready. I'm not sure why they think I'm able to pick up a couch and love seat, we've never discussed picking up furniture ever. I can't fit it in my car. I asked if the rest of the furniture would be delivered the 24th then and she said that there was a problem with the order because of a mistake that was made on their end. I asked her to email me a list of my items and their delivery dates and she took down my email and said she would get that sent to me. I have yet to receive an email. Avoid this place like the plague if you are needing furniture within any kind of reliable time frame. This has been a nightmare and not worth the money. I am prepared to cancel my order if my home is not furnished by the 24th and take my business elsewhere.EDITED to update: Spent over $4000 on furniture over the Memorial Day Weekend and was told that we could expect it to be delivered by July 10th. That seemed pretty far away, but I liked the furniture and thought it would be worth the wait. July 3rd rolls around and I receive a text saying my order has been delayed and won't be delivered until after August 3rd. I went in to the store and the person at the customer service desk (Breanna) was very understanding and helpful. I'm really grateful for that. She assured me that she would work on it and see if she could get my stuff delivered sooner. If I had not heard from her by July 8th, I should call back. I called back to the store via their local number and pressed whatever button connects you with customer service. The person I got connected with told me part of my order (dresser, chest of drawers, and coffee table) would be delivered on July 17th and the rest on July 24th. July 17th rolls around and I had yet to hear a word about my delivery. I called again. Apparently, they were supposed to text me about this delay and they forgot to do so. Call center rep was also very apologetic and gave me instructions on how to get through to the CoMo location. So I get re-connected with Breanna and she says that the coffee table, dresser, and chest of drawers are at the distribution center and she would reach out to them and see if they can get it delivered. I called back later that day to check back in and she had left for the day. She called me back July 18th and asked if her co-worker had gotten ahold of me like she asked them to before she left. Nobody ever called me. Now, apparently, the couch and love seat are ready to be picked up but nothing else is ready. We've never discussed picking up furniture ever. I can't fit it in my car. I asked if the rest of the furniture would be delivered the 24th then and she said that there was a problem with the order because of a mistake that was made on their end. At this point I am supremely fed up and start looking for furniture elsewhere. I go to a store called Weekend's Only in St. Louis and find bedroom furniture that I like. I buy it and pick it up the next day. I called Ashley back to cancel the bedroom set which went smoothly and they didn't try to convince me otherwise. We ended up keeping the sofa and loveseat because one was supposedly set to be delivered August 4th and the other the following week. I'm told that they will refund the rest of my order that I cancelled by the following Monday (July 27th) and that has not shown up on my account yet... On July 28th I got a text asking me to choose what day I want my order delivered. I chose today, Tuesday, August 4th. I am then told I'll be contacted 48 hours before delivery and given a 3 hour time frame that I can expect my furniture to show up. I never got that time frame and did not hear from Ashley after that. So my deliver day rolls around and I still have not heard anything. I call in and they tell me "if you didn't get the time frame sent to you, it's not going to be delivered that day." That would have been awesome to know but instead I had to reach out to them to find out my furniture delivery had been delayed AGAIN. Breanna was very apologetic and told me that the store employees are just as confused because this seems to be a problem with the actual manufacturing of the furniture and that they were not aware that I was not being told my furniture was being delayed either. At this point, I am keeping my order open on the off chance my furniture gets delivered but I am also actively looking for a sofa and loveseat elsewhere. I know that this problem is not necessarily due to the Columbia location's negligence beyond them selling me furniture that wasn't available in the first place. But, I am hoping that people will read this review (and the others) and understand that this place is not worth the time, stress, and especially not the money. Please take your business somewhere more reliable.

Bought bedroom suite and sectional couch. Great help from Mary. Thx

I&'ve purchased from Ashley HomeStore in St. Louis multiple times. We moved to Columbia in June, and purchased a sectional (well above $3,000) on June 6. We were told with COVID-19, delivery was off but would be 3-5 weeks. Here we are, July 17th, and we get a text update saying delivery is expected for August 25th. We have a one and half year old, and a newborn due July 27th, and we have zero family room furniture. When asked about the delivery, they couldn&'t even guarantee it would come then and said it could be September for all they know, but in the mean time offered us a loveseat to use. That doesn&'t seem like a compensation for an expensive sectional.

Fantastic sales staff. Jim was a rockstar! Well made items at bargain prices. Why shop anywhere else?

Staff was friendly and very helpful when applying for financing. I would recommend to anyone searching for new furniture.

Jim was super helpful and very knowledgeable about the furniture pieces I was looking for. He made deciding on my purchase super easy!

After calling on a warranty that was purchased on furniture 2 years ago I was unable to get through at the 1-573-777-1234 number (I called 3 times). I finally reached the store manager "Tara" who told me "their phones had been ringing all morning and she personally answered every one of them..... right. After trying to explain my situation she continued to speak over me and wouldn't let me talk. When I asked her to stop speaking over me, she blew up starting cursing at me and told me that SHE would not be verbally abused!!!! I'm still waiting to hear back from the corporate office and will be letting them know also how their franchise owners treat their customers. I would NEVER buy from them again.

Worst furniture buying experience ever

this has been the worst experience of my life, I placed in order back the first week of May and customer Service rep was so hateful to me in the store, they price matched a deal for me and then said they would not give me the price match deal after pulling my credit, her name was Valerie stegall Then she texted her manager and he made her approve the deal , then she argued with me about the financing options after she already told me I could finance for a year at 0% she then stated just to get me out of the store all hateful and rude to me, Now it is July 8th, I got a text on friday saying my couch would be delivered July 21st of 2020 and then again today I got a new message saying it will not be delivered until August 10 2020. There is no reason my couch should be taking 3 plus months to get delivered when I have seen other people getting their deliveries! I will NEVER shop at ashley in Columbia again. I would like something done about my order asap and you can not get ahold of anyone at the store either to talk to them unless you go inside to talk to someone, which I will be doing Friday! This has been the worst ever, and I am not one to leave bad reviews but this is ridiculous

If I can give them a zero I would. I’ve been calling regarding a full refund for merchandise I have not received for the past four days and no one will assist me. The store managers are “busy.” Customer Service representatives are also “busy” due to the “big July 4th sale.” No one answers the “Guest Relations” calls. Here’s the kicker: HEADQUARTERS isn’t answering their phones either!!! It’s bull! Now I’ll have to travel more than 30 miles to go in-store to get my refund. Never EVER again!

Staff is extremely helpful. They found us the best deal for our sectional sofa. Highly recommend this store. Thanks for being amazing as always

Great store! Got an awesome deal!

Had a great selection of sofas with chaises to choose from at a good price! Salesman was helpful but not hovering/pushy. Mattresses are overpriced, however.

Quick professional service no pressure

I went to look at living room furniture today. I was just going to see if they had anything that would interest me, but I found the most amazing sectional. Steve helped me out and answered all my questions, he was absolutely amazing. He made buying furniture a more personal experience instead of pressuring me to make the sale. Steve and his manager went above beyond to make sure I got what I wanted. The Rawcliff sectional is amazing. It is a comfy, beautiful, and quality piece of furniture.

Steve was a great help. Found a lot of nice pieces for a new home.

Great service! Sales lady was very helpful answering every question I had, nice as could be when I couldn't decide and kept changing my mind, and she gave me a great price match that saved me hundreds. I will definitely be a returning customer!