Ashley Store | Jefferson City, MO 65109

Had a great experience, Roger Crowder helped us and he was very patient with a positive attitude. He was not aggressive about trying to upsell us or pressuring to add extended warranties but explained the benifits without making us feel bad about declining them. He made it an easy process and we are very happy with our purchases! After a terrible experience somewhere else the furniture pieces we chose are fantastic, very pleased customer.

Very helpful sales person

Wonderful service by Roger and Baron. Great discounts ,very friendly, courteous and knowledgeable

This is an awesome store! Barron and Roger are very professional and great to work with. This is my second time purchasing from this store and it's always seamless. KUDOS to everyone!!

Very pleased with my experience with Roger at the Jefferson City store. I had sort of a hiccup, that the Ashley store I was at the day before couldn’t seem to work around, where as Roger and his coworker made it seem like no big deal at all. They happily helped me and I was able to leave with a beautiful sectional purchased and hopefully delivered by thanksgiving. Will definitely be visiting this location again for future purchases.

Very pleased with service with the guy who me with my purchase, can't wait to get my new sofa.

Very friendly and nice people. Had to wait a while for a specific salesperson because they were busy!! Overall good experience!

It was a good experience. The salesman respected my time and was able to answer all my questions. He was also very courteous. The prices fit my budget

Barbie was outstanding helping us and getting us taken care of! Will come back!

Do not buy anything from Ashely if you like your money. They have horrible quality and customer service. Please check out Ashley furniture reviews on the better business bureau (BBB) and search for the groups on Facebook that have horrible service and issues with Ashely. This is an absolute horrible organization and even worse quality in their products. You will regret buying from them! Once you buy and it’s delivered to your home you are stuck with it no matter what. Don’t buy the extended warranty because they do not honor it!! Go spend your money at a small mom and pop furniture store that actually cares about you as a customer.

Upon meeting a sales associate at the entrance, and explaining to Kevin, my situation, he took me directly to the item I was inquiring about. He was very courteous and knowledgeable, and even though I purchased items other than the original my overall experience was great. Would definitely return! Thanks Ashley!

A very enjoyable day! Roger was beyond nice and explained everything very thoroughly, answering any and all questions!

Friendly employees and excellent service. Got exactly what I wanted.

Very good quality and reasonably affordable prices. Service was excellent. Delivery coming very soon.

Sales Professional Roger greeted us promptly, asked what we were in search of and guided us to the perfect set for our theater room! Best experience ever!!!

Easy to order and have shipped! Overall Hreat Experience!! Thanks Rodger for helping get my new fireplace console!!

Good experience the person that assisted me was very helpful

Good selection and great prices! The staff was friendly and great to work with!

I always return to Ashley furniture because I don’t like the way I’m treated at the other stores in Jefferson City. This transaction was quick and easy just like all the other times. My salesperson Roger was delightful. There is never any pressure to buy anything you don’t want or to buy anything at all.

I’m very happy 😃 Kevin is a great person to work with at Ashley furniture store. He is very easy to talk with and Ashley furniture store has great customer service that has great Labor Day sales. Very impressed!!

Excellent service!! Very friendly and easy to work with!

Excellent service

Barbie was so nice and she helped out tremendously and now I have a beautiful couch!

We forgot to bring in an ad to show what discounted furniture we were wanting, but they looked it up on the computer and still matched the price. We were in and out pretty quickly. An associate greeted is a we walked in, but we didn't feel like we were being watched or hounded by sales people, we were given our space so we could try out the furniture and ask questions when we were ready

barron was great! he helped me order the new recliner my husband wanted to get me for my anniversary, with barron’s help it was fast and easy!

Went to buy a power lift chair. Roger was very helpful. Willing to check inventory, check warehouse availability and delivery times, all without being asked. He voluntarily provided all the information to make things easier. Even though his work day was soon over, he didn't make me feel rushed in making a decision. Very pleasant and easy to work with.

Today I went in to find myself a lift chair. Kevin had great customer service and answered all my question. I will come back to this location.

Went in to find a lift chair for my mum..Kevin was a great help…answer all our questions…I will come back to this location.

Roger was super patient and kind. We have our young children with us so we really appreciated that

Helped us buy a couch thank you!

Very happy with the attention that I received while looking for a new bedroom set. Great customer service and patience while I was deciding which set to purchase.

Kevin was very professional and made todays purchase easy!

Roger is wonderful! Kind, helpful, knowledgeable and patient! He makes furniture shopping enjoyable and really listens to what you're looking for and your needs. Highly recommend!!

Barron was an outstanding sales person. Answered all of our questions and helped us pick out the perfect recliner!

He was really helpful and answered all our questions and very pleasant to buy furniture from. We will be back when we replace our bedroom set

Great customer service and very helpful! Barron was nice and knowledgeable!

Was great and cheaper prices

Great customer service and friendly people. Highly recommend them

Everything was amazing! Great service! The gentleman that helped us out was so nice and made great conversation.

Roger was very friendly and professional. He made helpful suggestions and found us what we needed!

Roger is excellent. Helped us find exactly what we needed.

Roger was very helpful in finding what we needed and looked up prices for what we were looking for.

Barbie was extremely helpful. I told her what I need and my budget and she jumped right in to help.

Roger C. was super helpful and knowledgeable! Tells some great stories too!!

We went in looking for a sectional that would work for us and we experienced such great customer service. Would definitely recommend.

Kevin was very knowledgeable and helpful. He helped us to find the piece of furniture that would work in my home was comfortable and affordable.

Great service!

Nice furniture and Barbie was amazing

Helpful and friendly staff, nice selection in store with lots more at huge screen to see internet offerings. Great sale prices and service. Highly recommend.

What are we supposed to be delivered on the first week of June never received it or call when I called back they said until like the 20 something of June. This is horrible customer service your manager sucks.

Nice friendly and helpful salesperson.

Very friendly and ready to help. They weren’t pushy and let us wander until we had a question.

Roger Crowder was great to work with. Very knowledgeable, fun and pleasant to work with. We ended up purchasing a very nice couch and loveseat. We will definitely be back the next time we need something else.

Sales person was very helpful he was very professional good shopping experience.

Roger was very helpful and it was a quick and easy process! Can’t wait for our new furniture to arrive!

Excellent service Roger Crowder Sales Professional

Would highly recommend this store and Barron for sales guy great service

Barbie was excellent to work with and made our trip to Ashley furniture painless. She didn’t push anything on us, which I really appreciated and looked into every question we asked. I can’t brag on her enough!

Very relaxing

Loved our experience, was quick and easy to purchase our new furniture!! Our sales rep was Roger Crowder, we can't wait to get our couch and loveseat!

We went there to check out there bed sets and sofa’s there prices are very reasonable! And we also had Memorial Day sales! So we got a good discount on the sofa/ recliner we bought! Rodger Crowder was our sales man, he was very kind and helpful, definitely recommend him!

Wasn’t expecting to buy today but Barbie listened to what we was looking for and pointed us to a great deal. …we made the purchase. Thanks Barbie!

They were more than just helpful when it came to getting us the couch we needed.

Adam and Wes did a great job delivering my furniture. Very professional and on time. Excellent service!

Walked in and was immediately helped by kevin and no pressure buying anything I couldn't afford... thank you guys

Barbie Hile is our go to with our furniture purchases! She gives outstanding service!

Went in just browsing and decided to buy a mattress. Never felt pressured to buy anything but after trying out a few and then talking to the sales rep Kevin, I was quite happy with how things were going and decided to go ahead and pick up that mattress. Thank you Kevin for making me feel like even if I were to just walk in and browse that I wasn’t wasting anyone’s time and not to pressure me into buying something I didn’t want! It was a very nice interaction, would highly recommend this store to anyone looking to furnish their new place!

Thank you for helping find the perfect table for my living room.everyone was so friendly and helful.thx again I do all my shopping at ashley.

Thank you so much Barb for helping me purchase the perfect couch!

Roger Crowder was an exceptional salesman! Wasnt pushy about our declining warranty even though he highly recommened it. It wasnt his fault we declined, we just had a bad experience with warranty company. They (the warranty company)didnt stand behind cleaning our furniture which is why we bought warranty anyway.THANK YOU ROGER! It was so great meeting you. Our experience was wonderful this go around!

Roger gave us great service

Sales person was very helpful, knowledgeable and professional!! He helped me find exactly what I was looking for, at an excellent price!!

Great service. Great furniture. I only took one star off because it can take a month to arrive.

I was so pleased with the service I received from Kevin.He went above and beyond to help me find the perfect furniture.I was very impressed with the quality of the furniture I received and delivery time.

Barbie was very helpful and knowledgeable. Will buy from this store again for other needs.

Friendly and helpful staff. They were honest and frank about availability and delivery. Up front with fees and time frame

Barbie was helpful and not pushy. Sofa is just what I was looking for

Sales team was very helpful in helping us find the perfect furniture for our home.

Barbie the sales gal at Ashley in Jefferson City Missouri was very nice and helpful with my order.

Thr store was full of beautiful , quality furniture. I was not pressured, but assisted as needed which I really value. I furnished the main rooms in my new house for less than I expected. All in all an excellent experience.

Great customer service! Mr. Lodge was very knowledgeable and helpful in helping me to select items that I needed. Also, good sale. Very reasonable prices. Thank you!

Best experience, Kevin Krumm was our sales man, and he made it all easy and enjoyable. Good customer service means a lot. Definitely our go to, best designs!

Roger Crowder was our Sales professional. He did an exceptional job helping us find the perfect bedroom set for our guest room! He was very helpful and friendly. We had a great experience and every thing was done quickly and efficiently! We love coming to Ashley’s for our furniture needs.

Roger was awesome to work with and so was the manager Barron! Stayed over an hour later just to help us out! Definitely recommend these guys

We bought a tempurpedic mattress at this store. Kevin was really helpful throughout the whole process. He was knowledgeable , friendly and great to work with. Would recommend this store and Kevin.

Barbie was friendly, patient, knowledgeable, and thorough! Would definitely do business with her again!!

Great service but still waiting for delivery day!

Easy to work with and great products.

I have recently bought a new dining room table and two couches from here, both times Kevin had helped us and he has always been awesome! Very friendly and knowledgeable and there is no pressure. I’m sure my next furniture purchase will be from here and I will definitely ask for Kevin’s help!

I went into Ashley Furniture looking for a new television stand. I told the sales associate, Kevin Krumm, exactly what I was looking for. He found me the perfect stand and it’s even better than I’d hoped for. Thanks Kevin!!

Kevin was great

kevin was so awesome he price matched us to the perfect amount and now we have our dream couch

Very helpful & informative & loved that you price matched. Barron was excellent to work with!

My wife and I have purchased a couch set and a dining room table and chair set. We came back because the pricing is competitive, and we had excellent service from the salesman Kevin Krumm both times. He is very friendly, knowledgeable, and most importantly, honest. Overall a hugely positive experience, and we will be going back again for future furniture needs!

I found exactly what I was looking for coming to Ashley and the employees were very helpful.

The staff is wonderful, especially Kevin, and they have a great selection. My whole family has gotten new furniture from here and it's great!!

Very pleased with the salesman. He was very courteous and knowledgeable about the product. Good experience. His name is Toger Crowder

Ashley had the exact bunkie board I needed. Works great on the bed! Barron and Roger were friendly, knowledgeable and great to work with.

Barbie Hile serviced me and did an excellent job. Very knowledgeable Nd sensitive to my needs. Highly recommend her. Furniture Choices and displays were very good.

Roger did a great job assisting me today!! Very happy!!

Barbie, the sales lady was just a delight to work with! Some of the best customer service I’ve ever seen! Thanks so much!

Barbie is wonderful to work with!! We have had a great experience with her! We bought a whole bedroom set and she made it so easy!

Barbie was a pleasure to work with! I like to think things through and she was able to answer all my questions. If you need furniture, come in and ask for a Barbie. You won’t be disappointed.

Came in the store , and Barbie was helpful, finding us just what we wanted.great experience.

Had knowledgeable help thanks Roger

Had an amazing experience and met Barbie! She was very helpful and extremely friendly! I wanted to give her5 stars but couldn’t find where to post it, hope this will work! She deserves the credit! Thanks for helping me and my mom out today!

Barbie was great wit work with. simple and quick shopping!

Kevin was very good to talk with and understood what I wanted and gave a great deal

Got a great deal on a floor display model. Fit my needs and my budget. Salesman was very helpful.

I went in for elephant lamps but only could order them on line. The salesman who was very accommodating showed us an elephant statue which were detailed perfect. I bought two of them.

We were greeted once we entered the store, they allowed us to look around first when we had questions they answered them. Great Products cost and helpful salesmen

Gentleman that waited on me was a very good customer service representative for your company. All reps could take some lessons from him. Pleased with my experience at your store.

Really appreciated the high level of customer service we received from Barbie and the team at Ashley in selecting our new recliner. Would recommend for your furniture needs.

Roger was an absolute gem! He was prompt, courteous and super kind! Will definitely shop with him again!!

Rodger was awesome! Found the perfect furniture and at 25% off !

I enjoyed my experience at Ashley. Barb met me in the reclining section and it was easy to pick out the chair. I wanted to get it out the door quickly and she was wonderful expediting the process!

Barbie and Barron are amazing! Great customer service.

This my second time buying from this store, I love my couch so much and everyone that visits does too. The second thing I brought was a bed mattress. I look forward to leaving another review later. Also I worked with Mr. R both times. He has great customer service skills and also shared his comparison when I asked him about another product in comparison to my latest purchase.

They were amazingly helpful. They found me a great deal for the coffee table I was looking for. I got two end tables to match for no additional charge. Also the price was very reasonable.

Kevin at the Jefferson City store was very nice and very helpful choosing the right recliner for my grandson I definitely will be shopping at this store again

Roger Crowder at the Jefferson City store was extremely helpful and friendly! I purchased a queen headboard/footboard (Porter collection) and headed over to mattresses. He helped with explaining the various sets and recommended the mattress pad to increase warranty. I'll be back to shop again!!!

Very helpful and responsive staff . Store was very clean with well organized displays.

Salesperson was very nice.

Roger Crowder was very knowledgeable and customer service oriented. Will personally ask for his assistance in future Ashley Furniture purchases.

Great Customer Service. Prices were really reasonable

Amazing experience. No pressure. Answered all our questions and found exactly what we were looking for. Thank you Barbie Hile!!

(Translated by Google) Excellent service (Original) Excelente servicio

Barbie was super helpful

I was told by a friend of mine that Ashley was great furniture and great prices. I decided to try the store in Jefferson City while I was there. I have to say the customer service was fantastic and Roger was very helpful. I love what I purchased and the professionalism and patience Roger gave was perfect. I will recommend Ashley to everyone. The store has so much to offer and it is all quality furniture.

Roger was very helpful and knows the products! Will be returning for more! Would recommend Ashley in Jefferson City and Roger to everyone.

Was a little unhappy about delivery was not to the house and had to pick it up in the next town

Everyone was extremely friendly and helpful! Love my new living room and dining set!

Kevin was great to work with!

I would like to thank Kevin and Roger with the Ashley store in Jefferson City, Missouri. My daughter and I purchased a living room set and wouldn't you know it our washer and dryer retired after twenty years of loyal service. They allowed us to cancel most but not all (had to have the Otterman and table) of our order so we had the money to replace these items. What a wonderful experience we both had with this store. We will be back to shop again. Jim W. 8 November 2023

I can’t wait to sleep in my new bed!

Wonderful lady ! She was so helpful and helped us .

Great quality furniture, friendly service, and cannot beat the prices! Kevin was super helpful and we found exactly what we needed and more!

Roger Croweder was fantastic. He helped my husband and myself with an amazing mattress and platform. Wasn’t your normal pushy salesman was very knowledgeable about the products he was selling. This was a 10/10 experience. Want great customer service ask for Roger! Thank you again!

Roger provided excellent service!

Kevin is super friendly and great to work with.

Kevin was absolutely amazing to work with and answered all our questions. Would 100% recommend working with him!

I had a great experience picking out a mattress and bed frame. Shout out to Kevin, he was a great help and made the purchasing experience easy! Might I add, the store smelled amazing. I know…weird thing to say about a store but it made for a nice atmosphere.

Worked with Kevin and Roger! Both were personable, knowledgeable and very informative about the furniture and mattresses we were interested in purchasing. Veronica was a joy to work with in the design and selection areas too. Kevin really made the buying process easy and enjoyable. Thanks

Great service! Kevin was super helpful and informative and got us a great deal!

Kevin was so much help with assisting with me as well as beinga very nice sales person!!

Our experience at Ashley is always great! Kevin has been our sales associate twice now and both times he took time to really show us the different options we had to make the prefect choice! Thanks for all the help!

Kevin was a great salesman he helped us find furniture that fit our needs and space.

Thank you Kevin for helping us in selecting our beautiful furniture! It was a great experience!! We will definitely be back!!

Kevin did a fantastic job helping us out picking our couch and chair and three tables I highly recommend him at Ashley furniture

Kevin was very professional and courteous.

Good selection and great service.

Great Service and selection! Barbara(Barbie) was more than helpful with lots of insight and advice. Highly Recommended!

Barbie was super friendly, and helpful! She helped us pick out all new furniture for our new home! Thank you Barbie!

Excellent service and very friendly. Explained everything very well.

Roger was amazing to work with! He helped us find a very comfortable living room set and I couldn't be happier!

Wonderful experience! Shop gorgeous décor while enjoying an amazing scent filling the entire store. Friendly sales staff always helpful to assist with info and answers.

Bought lift chair last TV fall. Was told polished microfiber upholstery was best available. Its like cheap plastic. Padded seat has sunk & hurts my butt. No way to get comfortable. Cheated me out of$1600. Crooks

Barron is the BEST!!!!!!

Roger was a great help with purchasing a new couch for my home

Barron was very helpful and friendly

Roger was a great help when I was in the store!

Roger helped me a lot on getting me my mattress!!

Kevin was extremely helpful. He was not pushy at all, answered all our questions, and got us a great deal. Highly recommend.

Awesome customer service. Highly recommend Barbie! Very willing to assist.

An employee by the name of Roger was very very nice to me and my grandmother while we were looking for mattresses. Roger explained what would be a good mattress for those how have back problems he was very patient and he was just a very great guy.

We went into Ashley with quite a few questions and different ideas in our head. We worked with Kevin, he was so patient with all of our questions and if he didn't know he found out for us. We couldn't decide colors and Kevin definitely went above and beyond pulling different color options with the sofas we liked! Was a enjoyable experience and will definitely be back to see him again!!!!

We were told to go to see Roger at Ashley as they have great furniture and Roger is very knowledgeable and takes the time needed patiently. We went and Roger was amazing. He helped us figure out what items we needed and he even helped my wife figure out the colors. It was a great experience all around. We would recommend Ashley Home store in Jefferson city an Roger to everyone. Definitely 5 stars!!

Roger was so helpful and knowledgeable about the furniture. Roger helped me figure out what would work best in my living room and den. I told him what my color scheme was and he helped me figure out what would go best. Talk about patient and helpful. Their furniture has always been great and the way Roger helped just made it a perfect experience! I will be going back when I remodel my kitchen and dining room. 5 star plus!!!!

Kevin was an excellent salesperson and was willing to take the time to really help us pick the perfect mattress. We definitely recommend him for anyone that's furniture shopping.

Roger was a very great salesperson. I enjoyed his help.

We recently went to Ashley Furniture in Jefferson City to look and WOW...awesome store and our salesperson Barbie and Manager Barron and also the delivery team Tommy (please forgive me can't remember his co workers name but they were both great...so awesome also...they were so good to work with and so patient with us and really helped to make sure everything we picked matched and they were not pushy to make us buy things we did not want or need so...if you need anything for your home head to Ashley Furniture in Jefferson City you won't be disappointed!!!

Amazing service by Kevin

Excellent service, very informative ,Kevin was very pleasant. I wiill return to this location again.

Kevin Krumm was awesome! He was very knowledgeable, friendly, and went above and beyond to help us with everything from looking a many different couches throughout the purchase process. We will definitely return to this store thanks to K evin's amazing customer service!

Most of their furniture is junk mdf with veneer, you would think with their prices they would have real wood furniture

Got a great Ashley couch at a great price. It was delivered yesterday by Tommy & Josh from Camdenton. They took great care in making sure it didn't get scratched coming thru the door and had it set up in no time. Great job!! Love my new couch!!

Kevin helped us out with the purchase of a lift recliner. Excellent customer service and great experience. Check him out at the Jefferson City Store.

Barbie and Barron were great. Very helpful in finding what I was looking for and no pressure.

Barron was very helpful. We enjoy shopping at our local Ashley store!

Barron was a great guy!!! Helped us greatly!!!

Great help from the whole team. Barbie helped me find the couch that was right for me.

Barbie is fantastic! She worked with us on our dining room chairs purchase! Very satisfied customers!!!

Kevin was great helping me find what I needed and the color. Very friendly and wasn’t breathing down my neck which made me feel comfortable.

Kevin krumm at Ashley furniture is amazing if you are looking for furniture go see him. He was great helping my cousin find her furniture. He asked us if we were looking for anything in particular to let him know. He let us look around 1st and then checked in about 10 min later. He wasn't breathing down our necks when trying to find her furniture which made us comfortable.

Brien Powell was exceptional. He walked the floor with us, showed us different pieces, went through the payment options and explained the protection plans. Very knowledgeable. An A+ experience.

Kevin and the team were awesome, excellent customer service!!

We were extremely pleased with the sales associate, Barbie. She was able to get our furniture for a great price and fast delivery!

Brien was very helpful

Barron and Brien provided wonderful service! Great prices and very friendly. Will shop and buy from again.

Absolutely recommend this place for any home furniture need. Go see Brien or Barbie if you need any help!!

All staff are incredibly friendly! Love visiting!

Brien was very helpful and had great salesman skills on the products. Would come back again.

I had an amazing experience at Ashley furniture! I have been at this store in the past...but this trip was different. I was absolutely pleased with the difference in my experience! Brien, was extremely helpful! He took his time to listen to what I wanted, I what I needed, was not extremely pushy, but tentative, well dressed, and absolutely made my shopping experience worth the difference in price! With the current sales they are running, the difference in quality, as well as his attention to detail I will be using Ashley, and only shop with Brien for my future purposes at this store! I recommend the Jefferson City Ashley store and their team! The woman, and other man seemed friendly too...But I will be referring my friends and family to Brien. Thanks for a great shopping experience! see you guys again soon! I looked at a rug some smaller items for living and dining and am dead set on some dining chairs and a mattress!

Brien Powell was an awesome salesman. He was very helpful and made furniture shopping easy. I will be doing business with only him from now on. If you're in need of furniture I greatly recommend talking to Brien.

Brian Ryan my sales professional help me pick out a recliner today and worked with me very well and I’ll give him a AAA review

Kevin was a pleasure working with—the whole team was helpful and made me feel comfortable. Will be back!

We ordered furniture in November in hopes to get it by March. Well no such luck to start with. Part came in May. Never got the side rails for our bed. Had to go with an after market so we could get our bed put together. I had two pieces of furniture left to receive and it finally came in beginning of August. I had ordered a dresser and matching chest. But when I got the bill the chest was almost $1700.00. That was not the price when I ordered it, but could find the info so I had to make a quick decision because they wanted paid to deliver. So I switched to a different chest in my price range so I could get my clothes off the floor. Good thing I was home because they were going to leave my dresser and chest the two pieces in the driveway. Of course it rained over 2" an hour after they left. Then I was going back through my paperwork and found the original Chest I had ordered. It was on sale for $639.00 and not $1700.00. The chest I chose on line does not match my furniture in my rush to pay them. So what would you do. I'm asking that they get me the original chest for $639.00 that they were trying to bait and switch for $1700.00 and pick up the other chest. I've emailed Robert Mullen now 3 times requesting that they need to make things right. Haven't heard from him yet. Other that the chest for $1700.00 they now don't have. My experience thus far is not anywhere near a favorable rating.

Barbie Hile was prompt in greeting me when I walked in the store. She was very knowledgeable about the product and fabrics. I was in and out in no time with a beautiful couch that I’m confident will meet my needs. Go see Barbie, she is really great!

Hi we were at Ashley furniture store today and trying to help her to my husband and I out very well today helped us find furniture that we really liked and they’re very good job and I appreciate it her time and her effort and everything is helping us find our furniture that we liked and I just wanted to thank her very much she did a very wonderful job

Kevin helped us pick out our new living room set. He was very friendly and had great customer service.

Kevin helped us find a lift top table. He was very helpful.

Shopped at the Ashley store in Jefferson City and received outstanding help from Barbie, Trina, and Barron. They are a wonderful sales team that put their customer first. They went above and beyond to help us pick out a perfect livingroom set. Thanks again for all your time and patience in helping us.

Trina was so very helpful today! Purchased the chair of my dreams and am taking her home. The chair not Trina.

Trina was such a doll and helped me find the perfect couch! Highly recommend!!

Barron & Trina were very helpful with us on finding our new living room set. They explained how well built the furniture we picked out is. Very glad we shopped at Ashley.

Trina did a great job helping my wife and I pick out the perfect living room set this evening. She also went through all the different financing options so we could decided what worked best for us. She made our experience with Ashley Furniture a breeze!

Trina was great to work with! Very responsive to our needs and she was able to get us a bedroom set delivered in a week when a different furniture store cancelled our order after 4 months of waiting. Highly recommend this store!

DO NOT purchase from them. Bought new bed, mattress and adjustable bed frame with warranty. Been fighting with warranty for almost 2 years after bed frame broke 6 months after purchase. DO NOT purchase a Warranty they will not full fill the contract

Trina was very helpful! Went above and beyond to help us get what we wanted!!

I had a wonderful experience working with Barbie Hile at this Ashley HomeStore location. She was polite and professional, understood my needs, and was able to get me the exact piece of furniture I was looking for! We drove in from Saint Louis to pick it up and I would absolutely make the drive in again just to work with this incredible team.

It's a furniture store.

This store told me my dresser would be at their store for pickup on Saturday. It was not there and it ruined the whole day because my family and I planned the day around this. We live an hour away so we have to plan these sorts of things ahead of time.

Trina did an excellent job listening to my needs and finding me exactly what I was looking for.

We recently bought a sectional from this store. I want to say how helpful and nice Trina and Barron was to us! We only went in to look, but when we found this sectional, we fell in love and Trina answered all our questions and took the time to help us out! I have told my friends and will continue to tell others about the great service we received from Trina and Barron!

Ashley Furniture JC really worked with me to find just the furniture I was looking for. Thank you Trina!!

We ordered a whole bunch of furniture from here and loved our salesperson. He left and it’s been a total disaster since with no communication and poor customer service. We finally received our furniture and two pieces have factory flaws which the delivery man reported when he delivered them and told us it would send a red flag across the company emails and prioritize replacements. He also said someone should call when he left to resolve the issue and no one did not even a week later. I called them and they acted like they didn’t know there was an issue when I literally watched the man submit the photos. I never had these issues with the Springfield store and honestly I think it may be a missouri furniture issue because they bought out ashley here. I love how cute the furniture is but I wouldn’t recommend this store to anyone at this point. My end table has legs that lean and my daughters dresser didn’t have the hardware to connect the mirror. I would be very surprised if they fix it. I can’t wait for the rest of my set of furniture to get here so I can be done with them!

Thank u Matt for such an awesome experience and Trina as well!!!

Matt Hagood was our sales rep and he was super great!

Matt was extremely accommodating and laid-back. He helped arrange to take our chairs home today.

Robert and Matt were really great to work with and very patient while we shopped and decided on what would work best for us.

Been waiting for the other half of our sectional since the middle of may every week we are told it will be here in a couple weeks and our sales person won’t ever take our call or call us back - terrible customer service!

Matt was very helpful and worked with us to get exactly what we wanted. Amazing customer service 👏

Matt Hagood is awesome!!

Barbie and Trina helped us get a new sectional. They were awesome!

Barbi and Trina were amazing! Would not have found a couch without them!

WENT INTO STORE TO LOOK AT SOFAS AND ENDED UP GETTING SOFAS AND COFFEE TABLE AND END TABLES . VERY NICE AND EASY TO WORK WITH. TRINA WAS VERY HELPFUL AND ANSWERED ALL OF OUR QUESTIONS ..VERY PROFESSIONAL.

Changed to 1 star after going to the Jefferson City store today to pick up the loveseat and being refused a legitimate price match request.

Robert was a great help. Found some barstools and a sectional.

Barbie Hile was an amazing salesperson. Baron was awesome also! They made me feel relaxed with my purchases. 🤩

Had a good selection of living room sets and sectionals to choose from. Staff was very helpful. Thanks, Robert! Worked hard to get us the best price possible.

Robert and Barron did great! Great Customer service. Thank you guys for the new couch!

Robert and Baron werd very helpful!

Had a great experience and received a couch the same day. Our service person was fantastic!

My husband and I had a really great experience looking at and purchasing from this Ashley location. Trina was so awesome to work with! She helped us select our favorite sofa!

Trina did an amazing job assisting us in outlet purchase at the store. She was very helpful!

Barbie was very helpful!

Great experience at Ashley Homestore in Jefferson City! The sales associates, Matt and Robert were very knowledgeable of their products and helped us with our purchase! Anxious to receive our new couch!!

Wonderful people and especially Robert Toerper. Very patient and extremely friendly. Highly recommend, :)

Trina was awesome! We found exactly what we were looking for. She was a pleasure to work with.

The staff was very helpful...answered all my questions. Very pleasant experience!

Everyone is very nice! Robert, Matt, and Barron helped us find what we were looking for! Great customer service!

Matt and Barron were great to work with. Stop by and see them anytime.

Couple months ago I got a sectional and ottoman from this store, my husband and I received a great customer service, we were attended by very kind people, they showed us different options and offered free doorstep delivery and an affordable protection plan. Even though there was a delay with the delivery of the ottoman, the sales people were very nice and attentive and tried their best to make it work for us. After having such a good experience at the store, we picked a dining room set online and decided go again to the store and get it. Unfortunately the nice guy who helped us the last time was busy with other customers, so another salesman offered to help. Although the service was not quite as good as it was the other time, it’s was not too bad. It was supposed to be an easy sale since I already had chosen what I wanted, I only wanted to see some similar stuff so I would make my decisión and order my set through the store. Finally we decided to order the set, so went to checkout. The price was going to be matched to the offered online, so it had to be approved for a guy who I think is the manager or something, I guess the guy was having a bad day or whatever but since we got to the counter he had a very bad attitude. Of course I was hoping to receive same service as the last time, but every thing I asked, the “manager” acted annoyed and answered in a bad way. He wanted to charge us a lot more than we paid before for the protection plan (that they did not even offered btw, I had to ask) and also the delivery, and when we asked him to check what we got the last time, again he gave his very rude face as if we were bothering him or asking for a favor. It was unbelievable, I’m not consider myself a picky person and really tried to be patient, but the service was awful at the point that I decided not to buy my dining set from this Ashley store. And guess what, when I told them I was not getting my stuff there because of their attitude, the guy just said “OK” of course with his annoyed “I don’t care” face. Too bad, I wonder how a business can remain open with this kind of service, there was not a soul in that showroom besides the other customers who were there when we walked in and they did not buy anything. Still they decided to let an easy sale go. Will order my dining set online or at the store in Columbia, won’t go back to that store ever! Have to mention, the nice gentleman who helped us with our first purchase saw what happened and catch up with us at the door and kindly apologized for what had just happened.

We came in to check out potential for a living room set for our new apartment, to replace a terrible sofa we needed to get rid of. First set we looked at was the Rotation Smoke reclining sofa and love seat (now discontinued) and chair. We tried all of the sofas they had in-store, but none of them felt as good. We ended up getting the Rotation Smoke set, with the power reclining option, which are still some of the most comfortable reclining sofas we've ever found. To boot, we got both for less than a single reclining sofa that also had our fancy, at the now defunct FFO.

Matt Hagood made the buying experience simple, easy, and he let me know EVERYTHING that was going on, step by step. I will recommend him, as well as the store!

Trina and Barren were wonderful associates. They helped me find the perfect couch and answered any and all questions I had. They had lovely attitudes and were a breath of fresh air compared to some of the other furniture associates I have experienced lately at other furniture stores.

Matt was great to work, thank you!

Locally owned.

Had a great experience with Matt Hagwood as my sales representative. It was a very welcoming experience. Highly recommend the Ashley Store in Jefferson City, MO!

Barron Lodge did a great job selling me the furniture I needed. Great sales man.

Barbie was very helpful. Nice, and caring to my mom's needs.

Barbie, did a wonderful job of helping me find the perfect couch for my new place.

Matt and Baron we're really nice and provided Great customer service. They answered all our questions with great knowledge on their merchandise. Very helpful all around. We will definitely be back for next purchase in the future.

We made a contract with them when we bought our couch and they said the would move it for free. Call them up and they don't agree to the contract saying we have to pay. Called them again and now they say they won't move it at all. 0/10 service sucks will never do business here ever again.

Wiley Bird, in the Jefferson City, Mo. Store was very helpful, and we received a very good deal. Very thankful.

Great experience and Barron was awesome to work with.

Mike was wonderful! Very helpful, very nice. helped me with every thing and along with my 20 questions had. Thank you!

Trina and Barron was awesome!!!!!

Wonderful experience, buying our new living room set and mattress set. Mike, handled it purchase very professionally. Good people and products.

Excellent service wiley and trina was great

Barbie was an awesome sales person. Met me at the door, greeted me right away and was very eager to help me find what I was looking for and my options of color and styles. Whole process went exceptional. Great lady to talk with. Highly recommend so just ask for Barbie when you go in. Oh the quality and prices you can not beat. No no box store.

Barron was very helpful getting us information on furniture pricing and shipping. Extremely friendly as soon as came in. Within an hour we were able to find the perfect recliner and sofa set bought and shipping underway. I recommend everyone who wants to upgrade their home to come in, they know how to treat people well.

Bryan and Jimmy were amazing!!!! They delivered my new couch and loveseat this morning and I was impressed with the efficiency and teamwork!!!!

Barbie and all of the sales team were an absolute help! Really kind and very knowledgeable. I had an amazing experience buying!

Barbie was excellent!! Super nice and friendly. Very happy with my purchase ☺

Had a very good sales lady Barbie today sold me a loveseat and 2 recliners. Very nice lady.

We had a great experience at this store. The sales rep and manager went above and beyond to help us. We bought several items and would definitely come back here to buy additional items!

My salesperson and her manager were extremely helpful in getting our new bedroom furniture. We have been waiting for quite a while (due to COVID backlog) so Baron called and wanting to help us get our furniture a little sooner than anticipated. We were able to discuss some options and him and Trina went above and beyond to make sure we were happy and able to schedule a delivery. I cannot wait for our new bedroom furniture to finally come. I would definitely recommend the Jefferson City Ashley store to anyone seeking new furniture and/or mattresses!

Wiley was a wonderful sales person! He was great work with and very helpful!

Easiest transaction ever! Trina got me all of the furniture in time for the Super Bowl and for the right price.

Wylie was so Amazing today! Made a rainy day a little more eventful!

Went to Ashley Furnature today, Barbie the sales lady was awesome, she helped me find exactly what I was looking for. Will definitely go back.

Thanks to Bryan and Jimmy for delivering and setting up our new bedroom set

Trina was pretty helpful and was a no pressure sales perfessional! She was pretty epic and got me a good rate on a bomb.com table!!

Great and easy service! Matt Tillmon helped us out a ton. He listened to our needs gave the best suggestions and I could not be happier with my new sectional! Thanks Ashley

We got the best service here! Specially with COVID putting items on back order. They where willing to work with us to get us what we wanted. Thanks Matt for your help and the rest of the staff at Ashley.

Trina did an awesome job with our purchase. Thanks Ashley HomeStore.

The store looks awesome, prices are on target with other store. Staff eager in a good way to help you get what you want.

Mike was my sales associate He was a great help to me and assisted me in making several purchases that I was unsure about. He was knowledgeable and very kind and helpful in giving me direction and assistance in my Ashley purchase. It is because of people like him that I have been a loyal Ashley customer for years and will continue to be in the future

Sales staff was very easy to work with and accommodating. Went out of their way to help me out and for a very good price too! Would definitely recommend.

Founds our dream sectional and so excited about it!! Thank you Wiley Bird for your help!

Got a great deal on a sectional! Contact Wiley Bird if you are in the market for furniture! Easy people to deal with!

Wonder service. Great quality of furniture...

Excellent service. Trina Poynter was Very attentive and willing to go the extra mile with us.

Great furniture's and friendly and welcoming staff. The store is very clean and have a excellent quality furniture. Wiley my costumer Rep was awesome he try to get me the best price for my TV stand and also work hard to get it in my home quickly. I enjoy shopping experience.

Had a wonderful experience with Wiley and Barron. Super helpful and friendly. Excited about my the purchase of my new mattress!!!!

Trina did a fabulous job helping us find a mattress and recliner at a great price!

we are here at Ashley home all of the time we love it here and they have great service. Everyone here took great care of us. Recommend them to everyone looking for a good deal.

Wiley was a very helpful salesperson! Thank you very much! Found us our recliner!

Great experience with Trina Poynter. Excellent service and very helpful. Got everything we wanted!

Trina was absolutely exceptional. She was laser focused in making sure we found what we wanted, and were happy with it.

This is establishment is great. Baron went above and beyond what a sales associate should.

The guys who delivered our couch were super professional and friendly. Thank you Tristin and Brenden! 👍🏻😊

I waited 3 months for my furniture. The manager told me he would give me a 10 percent discount if I gave them a 5 star rating. I shouldn’t have to lie to get good service. This place is a joke.

We visit the store and Chris was very helpful! He was nice and provide us with a perfect customer service! I will definitely visit the store again and recommend it to my friends! Thank you Chris!

Chris was great to work with today, highly recommend his service

Great people and service amazing products

Very helpful will purchase more furniture in the future.

Made a purchase for a sectional on 7/7/20, over 3 months later we are still waiting on the sofa part of our purchase. This store really needs to get their act together, each piece came in individually the first piece that came in was the Chaise part of sectional we then had to wait a full month for the armless love seat part. When notified that the last piece came in a full 2 and a half months after original purchase, we picked it up from the store and brought it home only to find out it was the wrong piece and doesn't match up with the other pieces we already have. When we brought it back they told us we are in luck because the part we need is currently in their warehouse in California and ready to ship. Two weeks later I had to call to check on my missing piece, and apparently it's still in California set to be shipped on Oct 11, and could be another 1 and a half weeks before I get the delivery. That's the same amount of time(1-2 weeks) we were told it would take when we originally purchased the sectional at the store in early July. Not once have they reached out or made a call to me about the status of my purchase. Every time I've had to either call them or stop by the store to check on item, only to get the run-around. This was the first time I've purchased from this store and Ashley furniture in general and will definitely be the last. I won't recommend anyone to shop here, due to this horrible experience and customer service. Even we I called corporate about the matter today, I was put on hold with a message about covid causing delays and experiencing a high amount of calls. Resorted to leaving a voicemail to receive a callback, and guess what I'm still waiting on the call back. I guess what's another day after 3 months of no return calls. Poor customer service all around with this store and company, get it together.

first time purchasing from Ashley's bought 4000 worth of furniture we purchased a sectional and kitchen table. we were told 6 to 8 weeks for them to get it but for sure by 8 weeks...ok great no problem 8 weeks came around get rid of old furniture to make room for new right.....ha wrong gor rid of old just to be told its another 4 and a half weeks out u til October 1st...then today is told not until the end of October so 6 to 8 weeks will have turned into 4 months 2 and a half of those months without furniture with a family of 6🙄🙄🙄🙄🙄 maybe don't give people a time line of it will be here within 8 weeks if thats not true..I will never purchase anything from this company after this😡😡😡

The absolute worst customer service I’ve ever experienced. Ordered furniture on June 7th and wasn’t told anything about delays or back orders. Two months later still no communication. Spent almost an entire month of phone calls and Facebook messages to get my order cancelled. We will never step foot inside an Ashley Homestore again.

Wiley Bird was an amazing sales person. Nice and easy to work with. I am adding to this review because I still have not received my furniture. My furniture was ordered on May 24th. I was told 6-8 weeks delivery date. Estimated date of July 8. June 29th I received a confirmation of delivery for July 8. On July 1st I was sent a message my delivery date was pushed back to Aug 3rd. At that time I called and asked what my option were. I was told by customer service I could 1) wait for my order or 2) go into the store and cancel my order. July 20th I received a message of delivery date of Aug 8th. July 30th I received a message pick a delivery date which I did, Aug 5. Aug 3rd I received a phone call giving me a PARTIAL delivery on Aug 12 (what happen to Aug 5 who knows). I am now told Aug 12th for part of my order and Sept for the other part. Also a heads up when asked how to cancel my order the customer service line tells me I have to cancel it in the store and the store tells me it has to be online. Good luck if you order from here!

These people are crooks! We went to the store 7/3/2020. We ordered over 1000 dollars of furniture. They have not called or delivered anything yet. Called the store 7/24/20 and spoke with a manager. He advised that the store was sold to another company and would get back to us about a possible delivery in the next 2 or 3 months. He then refused to offer a refund and of course didn't offer any help or apologize.

Kind sales people. Be warned... check their online prices first. They advertise huge sales yet the in store sale price is MORE than the online price. Extremely disappointed in their business practices.

Quite possibly the worst furniture store to buy from. We bought multiple pieces of furniture from this store. First problem, only one piece of furniture was delivered on time. Second problem, when trying to call customer service to figure out why only some furniture was delivered, we were put on hold for over 30 minutes. Finally after getting someone, they had ZERO clue on how to help us. We went to the store to figure out the solution and they were absolutely zero help as well. We finally figure out our furniture would not be delivered for another MONTH. They offered us zero discounts or even an apology as to why it was taking so long. Third problem, when the company called us to confirm our delivery, we were texted, emailed, and called, and apparently they still didn’t get the confirmation even though we went through all 3 options. Fourth, our furniture was delivered today, at the wrong time when they told us. Over an hour late. Finally, we bought the furniture over two months ago. The furniture was put on sale about 3 days ago and our furniture was still not delivered yet. We asked if we could get the sale price because we still do not have our furniture. The sales person told us flat out no. What an absolute waste of space in that retail shopping center. Ashley furniture is the worst store I have ever bought from and will make sure I tell everyone not to shop from them. What an absolute disgrace.

Visited this Jefferson City store for the first time today. Staff was helpful without being pushy. Excellent service!

Wiley was friendly and very professional

Chris & Wiley were great to work with. Knowledgeable and no pressure

Grest store, very helpful people. Found just what I wanted. Am excited to get my living room set. Everyone should shop Ashley Home store. You will find what you want and probably more. Great experience.

I went to Ashley Furniture one day after work just to take a glance at some sofas.Trina came up right away and was very friendly and helpful. I told her what I was interested in and that I would be back in a few days to look more thoroughly. I actually ended up going back in the very next day and Trina was not there but another gentleman named Chris that was there remembered me amd let me know what ever i needed help with to let them know. I ended up purchasing a very nice sofa after Lance was very, very helpful. He went above and beyond and it was a very nice experience. None of them were pushy at all and I found that refreshing, and they also seem like they truly want what is best for you and what you need.

Chris was awesome and helped me in choosing the perfect furniture! I was happy to make my first purchase of home furnishing with him!

Chris spent a great deal of time and expertise and helped us furnish four rooms with attractive pieces that fit our needs and budget. Very pleased with our purchase.

The two gentlemen that assisted us today at the Jefferson City, MO store were great! They weren’t pushy and answered all questions we had! We cannot wait to have our new mattress later this week!

Pillows were awesome, would recommend for everyone! Wiley Bird helped us out so much and would always recommend talking to him. I mean 400+ for two pillows sounds like a lot but he helped us try them and really showed us their worth.

Wiley at Ashley was awesome! I bought a new house and had hardly any furniture but knew what I was looking for and the staff at Ashley weren't trying to get me to buy something else or 'comparable'. They helped me get what I wanted for a fair price and enlightened me on the latest technology in getting a good nights sleep.

Went to the store and bought a complete bed set. We knew what we wanted when we walked in. Had to wait awhile to be helped as they were busy at the time. The salesmen apologized multiple times. Overall, the salesman who helped us was great and walked us through everything and answered all of our questions. Can't wait to get my bed set delivered to our home we just built!

The salespeople were very polite and professional. But they made an error when they gave me their best offer. After running my credit check and doing my paperwork, they found the error in the discount they had offered me. The final cost was $200 more. They apologized but said they could not go any lower. They gave me free delivery and a pillow.

We purchased a loft bed on sale last September. It was immediately scheduled for delivery in November. We thought that was pretty far out, but we understood being a sale it might take a little longer than expected (plus it gave us an extra month than expected to paint). November roll around and when we call to schedule a delivery they tell us it will be December. Ok... We call in December and it gets pushed to January....We call in January it gets pushed to February....FINALLY it gets delivered. Delivery guys come and set up the bed and lo and behold the bed was manufactured to the wrong specifications... So they disassemble the thing and take it back. New Delivery in March! I tell the store I don't think it's inappropriate for me to ask for the furniture at a discount. They happen to be in-between managers at the moment so other people are filling in? I literally got an answer one time, that "well...she was a little bit of the manager". They knocked off the delivery fee (which I found out later was standard for complaints, despite the fact that it would be the 2nd delivery to my home) and an extra 20 bucks off. It was relayed to me that another store manager made that decision and that's all I'm getting because they would be 'taking a loss' on anything more. They are basically saying with these purchases you get $20 worth of customer service. I will never buy another thing from an Ashley Store nor will I ever recommend it. Just a terrible experience. They've held my money since September and I have nothing to show for it.

Wiley was very helpful in the selection of my sectional and apprised me of all options. He was detained and very professional.

Walked in the door and immediately recieved friendly help! No pushy sales people, everyone was great and the process was quick and easy! I always dread these kinds of purchases because I always feel like I'm pressured into buying more than I want! NOT THE CASE TODAY, they were helpful and we got the perfect sectional for us at a great price! Will definitely be returning for all our furniture purchases in the future!

Made a large purchase of furniture for our family room last fall. Found out one day prior to delivery the ottoman would be back ordered. Was given the runaround by the JC Ashley store for several weeks. After making multiple complaints the ottoman finally shows up. Lavon, a “district sales manager” told me I would receive a refund for my troubles for the ottoman. I have yet to receive that refund. I don’t like being misled or be lied to. One thing to note, the JC Ashley store is owned by a franchise co in Memphis. They’re pathetic with customer service, basically useless. Won’t ever go back to Ashley Furniture.

The service is great but the paper work to just buy something from the store to take with you is rediculous!

Trina is very knowledgeable and courteous. Very neatly kept floor, great selection, and good prices. Made a purchase today and will be back very soon. If you are in the market for furniture, make this your first stop and ask for Trina.

We have been looking for a while for some new furniture for our house and went to literally all the local furniture stores and the service was awesome. The associate there that assisted us, Savannah, was patient with us didn't try to force a sale, and really worked with us to get the exact furniture we wanted and walked us through the entire process. Also they will deliver and set it all up for you. Cant wait to get the new furniture and be rid of this old uncomfortable sofa. Thank you Ashley furniture and Savannah for a great job.

The Store Representative was delightful, very knowledgeable and courteous! We loved our interactions there and will purchase from this Ashley location again!

Great staff and excellent experience!

Great selection of beautiful furniture at affordable prices & a friendly staff that works hard to help meet your needs.

A new night stand

Expensive

I want a dresser set last year and Ashley Home Store in Jefferson City Missouri. I can't believe I got approved for credit I was able to purchase it. I paid off the furniture this month. I was in need of a couch and went back to Ashley Home Store. They remembered me and I made me feel good. I was approved for credit again and purchased a lovely reclining couch which I can't wait to receive on Friday the 13th. I also have multiple sclerosis and the national MS Society said I could get in place for recliner and I choose Ashley Home store and they approved it hasn't dollar recliner for me. I matched it with the couch I ordered. This is going to be a beautiful blessed Christmas for me.

Great service and great prices

We went into buy a headboard. Everyone was very helpful and friendly. They also were able to give me a discount and save me money!

Great service and got in on that black friday discount!

My experience was amazing at Ashley in Jefferson City Mo. Wiley Bird was very helpful and knowledgeable of the offers and deals. This was by far my best experience buying furniture . They definitely have my business from now on.

Service was outstanding & shopping on Black Friday gave a hugh savings!

People were really nice and we're excited to get our sofa! Fast and easy delivery!

Great deal on Cave Warrior chairs. Great piece of furniture. Friendly people at the Jeff city store. Recommended!

Purchased a tempurpedic mattress with base from Keith. Amazing customer service and were able to come up with an instore option at a great price. Will definately keep coming back. This was my second purchase here.

Great staff, very helpful.

I worked with Jenny and she was amazing! She was patient, attentive to my style, and worked to ensure that I stayed within my budget while getting the best quality possible.

I recently placed an online order for dining room furniture. After submitting the order, I decided that I wanted to add another piece. I called the number provided in the confirmation email and waited over 45 minutes for someone to answer. No luck. I tried another number and waited again. No answer. Finally, I called the local store to try to talk to a live person. Brianna N was the first person I talked to. She was so helpful and understanding! Even though in-store purchases are completely separate from online purchases, she worked diligently to resolve the situation—I ended up cancelling my online order and going into the store to make a purchase. At the store, Keith helped me find just the right items to complete my space. He was also able to give me a much better price than online AND I saved on delivery. Keith stayed late to make sure everything was in order before sending me on my way. He also used the sale as a training experience for a new sales associate named Wiley. It was obvious that Wiley had been taught well—he was able to quickly answer my questions with confidence AND he did it with a smile. I learned an important lesson in all of this...take the time to shop in person. Online shopping is convenient, but excellent customer care can only be found in the store.

Recently did business here and had the best experience. Jenny went above and beyond to help me. From beginning to end she was the best. I’ll definitely be back. Thanks again Jenny!

Had a great time spent there looking around for furniture and i dealt with Jenny and she came up was very nice, very respectable, and had very good customer service. She had a answer to every question I had. I will definitely come back.

We were looking for furniture for our new home and were not real excited about spending a lot of money. The salesman we worked with was awesome in working a deal with us!

Savannah was great!!! She got us a wonderful deal on a beautiful bedroom set!! Will definitely go back to Ashley!!

We were so excited about our sectional, when delivered it wasn't the color they had in the show room and the delivery men tore the couch portion. They said they would replace it, its been over a month since we got the delivery! When i call the store i get a run around. Then a couple of weeks ago a guy called and said the piece was ready and set up a delivery date we waited all day, no show. First and last purchase from Ashley!

Friendly service, knowledgeable staff.

Friendly staff and tries to give best deal

I ordered two lamps which were delivered today by FedEx. When I opened first box I found three defective spots on the shade. Since the lamps were too big for my room and since one of them needed to returned I called Ashley for refund. After two calls to main number I called my local Ashley store in jc. After quite a bit of run around, I was told to bring lamps into store for refund. I had two giant boxes, one lamp and one shade. No one greeted me although two people were sitting at computers. I did mention they were returns. No one offered to help me bring in the merchandize. I felt like they did not want to help me and there was nothing wrong with shades. The person who did the refund told me there was no receipt to give me. That it would show up on my card. I left store and returned advising her I wanted something in writing. She said if I wait 10 min she would have a receipt showing the refund. I can't believe the negative service I got for the refund especially since I had purchased almost $3000 during the last month there. My thoughts are I won't be doing business with this store again. Sad day. .

I had been furniture shopping for the past couple of months. Thought I'd found things at another store. Went to local Ashley store a second time. Jared was great to work with! Gave me space and time to look, ask questions and decide. Working with Jared and the manager, I was able to get what I wanted for the living room, plus a dining set, for less than the living room set I was considering purchasing at a competitor. Couldn't be more pleased!!

Great customer service and people there are very helpful. Definitely will be coming back to make purchases.

Joelle was great to work with and took her time to listen and explain any questions or concerns we had. It was our first time in the showroom.

This was my first visit to any Ashley Store. The Salesperson was very helpful. She answered all my questions and helped me find what I was looking for. I am very pleased with the experience I had.

Great thanks for your help

I had an issue with delivery and called the corporate help number, issue cleared up to my satisfaction, good service recovery.

I’m very happy with the experience in the store. Sales people were very accommodating to our needs and wishes. Furniture will be delivered in a few days.

Trina @ the Jefferson City store was very helpful, but not pushy and over bearing like some other furniture stores. They did not have what we wanted in store but they were able to order it. New furniture was delivered in less than a week. Overall it was a great experience

From the moment that I walked into Ashley HomeStore I was greeted and asked if there was anything they could do for me they let me have my own space to look around and then they were there when I needed them my daughter and son in law has bought from them and they recommended Ashley I couldn't be more pleased with the service I received and I would highly recommend them

Friendly and helpful!

What a most pleasurable experience! Went in just to look around and ended up spending around 3 hrs. Ended up with most everything I had gone looking for plus more. The sales people were very helpful, knowledgeable, patient, and kind. Truly a profitable & enjoyable trip for me, and I would recommend to anyone that is in need of what this store offers to take the time to visit with these lovely people!

Very professional but hard to accept the fact that ordering a $3.00 part and getting charged $30.00 for processing is a little ridiculous.

On Friday, April 26th, my husband, Jim and I decided that we wanted a new love seat that reclined and a sofa that also reclined. Jim got online and researched for almost three hours checking specifications, prices and locations for a place to shop. Price and quality were both important since we're both retired and need to watch our budget. After researching, it was decided that the Jefferson City store was our best option. In his research, he'd found that the best price was through Amazon. Upon arrival at the store on Saturday, April 27th, we were greeted by Ramona Mormann who took us immediately to the furniture we had chosen online. She is such a pleasant salesperson, it was like shopping with a friend. She was also knowledgeable and not a high pressure attempt was made. She checked with the manager for the best price for us and came back with numbers that were about $200 more than Amazon. Jim showed her his figures, which she took to the manager, who said he would match the price. What a pleasant surprise this was! We were prepared to purchase if they could get close in price, just to keep our business local. We had no objection to the low delivery and set-up fees. We purchased our furniture and were on our way home in less than an hour. It was a fun time with no pressure or hard- line bargaining. We were dreading our trip and to have it end this way was just great. Thanks to Ramona and her manager for a memorable shopping spree. We will definitely be returning when we need furniture again and will recommend Ashley highly to our friends and relatives. Jim and Pam Butery

We visited Ashley Homestore in Jefferson City, Mo and Keith helped us. Outstanding salesman and experience!

Excellent Customer Service!!! And I caught a great deal!

Very pleased with the table and chairs we purchased. Great working with the salesman.

Evan from the Jefferson City store was so sweet and helpful!! He made my experience in buying so easy and stress free. The delivery is set up for this weekend!!! Fast! Thank you Evan!

Dallas was very professional and very nice. He answered all my questions. He explained everything very clearly and professional. I would definitely recommend this store and Dallas.

Dallas really helped me find the exact piece I was looking for, AND he got me the best deal I have seen. THANKS DALLAS!

People are to pushy

I visited the store yesterday and found just what I wanted in a sofa and loveseat. Dallas was a great help at answering my questions and obtaining the lowest price on the items I chose. I will definitely come back! Linda A.

I bought two light tables and a mattress from the Jefferson City store. That&'s why it&'s so incredible that they damaged my home with such an easily delivery. I keep getting promises that they will pay for the damage but its been 4 weeks now with nothing done. To top that off, the store manager, Evan was extremely rude to me and refused to give me the information to reach someone at a higher level to get this resolved. The furniture is expensive and decent quality. The lack of respect for the customer and their customer&'s property is absolutely atrocious. I wouldn&'t go on the store even if they offered me free stuff. It&'s not worth damaging your home. I&'m still trying to reach a regional manager or someone to get this resolved and to let them know how Evan speaks to customers in his store. BUYER BEWARE.

I bought two light tables and a mattress from the Jefferson City store. That's why it's so incredible that they damaged my home with such an easily delivery. I keep getting promises that they will pay for the damage but its been 4 weeks now with nothing done. To top that off, the store manager, Evan was extremely rude to me and refused to give me the information to reach someone at a higher level to get this resolved. The furniture is expensive and decent quality. The lack of respect for the customer and their customer's property is absolutely atrocious. I wouldn't go on the store even if they offered me free stuff. It's not worth damaging your home. I'm still trying to reach a regional manager or someone to get this resolved and to let them know how Evan speaks to customers in his store. BUYER BEWARE.

My girlfriend and I just bought a sectional and ottoman today. Our salesman Dallas who was new, managed to make us feel incredibly comfortable and was so accommodating. With being new, there were a few minor hiccups. But he was more than generous to make for them. Overall Dallas and the Jefferson City Ashley Home Furniture Store I rate 10/10. Go see Dallas

I went to the Jefferson City location looking for couches similar to ones I've owned in the past that are currently discontinued. Much to my surprise and delight, Keith Nigus was able to find a warehouse in our state that still had 10 in stock and I was able to purchase 2 of them! Overall a very quick, easy, and great experience. Thanks!

We were in need of some furniture due to life changes. We had been looking for some time and knew what we wanted for the most part. We got a flyer in the mail for a one day sale where we saved a lot of money. The best part was the help from Dallas, our sales associate. He was helpful, polite, not pushy, and stepped away kindly when asked so that we could discuss in private. Our trip to the furniture store was short and painless thanks to his assistance.

I had a great experience with Ashley Furniture in Jeff City. Never shopped at 1 until this time. Dallas was my salesman. He was awesome. Found everything I went in looking for. Cant wait for my furniture to arrive. Go see Dallas for all your furniture needs.

Great customer service at Jefferson City Ashley Homestore! My husband, kids and I went in looking to purchase a new sectional, the person working with us, Trina, patiently answered all of our questions (we had a lot) and helped us find the perfect couch for us. Furniture shopping with kids isn’t always easy, but the staff was accommodating and wonderful with our kids as well. She made sure we knew all of our purchasing options (financing options, protection plans, etc.) and took great care of us! We will definitely be returning for any future furniture needs, I highly recommend!

The staff was very helpful both days I was in the store to look for what I needed. They were very informative and answered all my questions.

Bought an end table today from Ashley Homestore. Dallas made it painless, and I&'ve been looking for a long time to find exactly what I want! He showed me the large touchscreen &"computer&" so I could see all Ashley stock, rather than just what was in the store. Assuming that when it&'s delivered, it looks as it did in the picture and the color is what we looked at in the store, I&'m a happy customer! Thank you Dallas!

Bought an end table today from Ashley Homestore. Dallas made it painless, and I've been looking for a long time to find exactly what I want! He showed me the large touchscreen "computer" so I could see all Ashley stock, rather than just what was in the store. Assuming that when it's delivered, it looks as it did in the picture and the color is what we looked at in the store, I'm a happy customer! Thank you Dallas!

I stopped by last week just looking and spotted the perfect furniture. Keith Nigus was very knowledgeable about the furniture as well as pricing and warranty info. I told him I’d come back over the weekend (today) and my purchase was made within 10 mins of being in the store. I recommend the Jefferson City location.

Bought a recliner and sleeper sofa at the Jefferson City store. Gave me a better deal then I could get online! Beautiful furniture, great deals, and a friendly professional staff.

Bought dining room set, and bed room set. Table was delivered with big gash in and was told would be replaced. A month ago. 4 out of the 6 chairs had to be replaced. No word or return call on table to be replaced. Said bed would be delivered in a week, which half of it was. Very disappointed. Still have table with gash and no word from Keith as to when will be replaced. Manager says will call you back and never does. Horrible customer service.

The appearance when you walk in in is pleasant, until the staff dogs you around until you just want to exit.

I had a great experience with Dallas at Jeff City location! He was very respectful and very helpful. We did buy furniture from Dallas at this location, he hasn't been at this job for very long but did a great job! Did a great a job at answering all my questions and requests, walking out I felt very satisfied! I look forward to having Ashley furniture in my new house!

Buddy our salesman, was fantastic! Not pushy and very helpful! Great experience. Thank you so much!

I had a great first experience here. I got exactly what I wanted plus some and I couldn’t be more happy with my purchase.

I had a great first experience here. I was able to get exactly what I wanted plus some and I couldn't be more happy with my purchase!

i visited the store yesterday with my husband. We bought a new bed and a beautiful reclining sofa. Dallas was very pleasant to work with. We left feeling very pleased with our experience.

Had very good service on phone from kieth . Then went to store was met by kieth . He was very helpful with demo. He honored on line pricing. Bought 2 power lift recliners said they would deliver in week and half. Will return if i need something else

Customer service the way it should be. Dallas helped me get everything I needed and in a timely fashion. I think Dallas is new there and I was impressed with his knowledge of furniture and mattresses. He truly believes in Good Old Fashioned Customer Service. Thanks Dallas, keep up the good work.

Keith was amazing!! We went in “just to look” and walked away with a new bed set and a great new mattress. I would highly recommend anyone considering a new mattress or furniture purchase to stop in and ask for Keith.

Easy shopping experience. Trina was very knowledgeable and professional. I would shop here again.

Ashley furniture is good quality, sales people are great to work with, and overall we had a very pleasant experience shopping at the Ashley store in Jefferson City, MO.

Very helpful with a great selection of sofas and sectionals to choose from.