Ashley Store | Joplin, MO 64801
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Joplin, MO represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Joplin, Missouri at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on S Rangeline Rd, next to Ross. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Thank you.
Had a great experience working with Seth today. He respected my budget and I found the perfect couch. Thanks Seth
Very attentive and knowledgeable sales associate. Assisted greatly answering our questions leading us to make the correct purchase for our needs.
We had a very pleasant experience. They gave us the freedom to explore and make our own decisions without any pressure. The staff responded to our inquiries and offered competitive pricing. They also provided us with more attractive deals. Marcus, who helped us, demonstrated great patience with me as I weighed my options. We didn't feel compelled to buy anything that day, but we did find a suitable option.
Absolutely worest experience I've ever had with a business. They advertised same day delivery, when I went in, my mattress was not in stock. The employees told me be few days and I'll have delivery time, week goes by and I get a call saying it be 2 weeks, OK I can handle that 2 weeks go by and delayed again another 3 weeks, wow ok. The employees insured me my old mattress will be taken away, 3 days before delivery I called and made sure they will be taking my mattress away and I was told "yes it's part of the deal" great no worries. When my new mattress arrives they refused to take my mattress because of a stain. I wish they would have stipulated that cause then I would of planned accordingly. Will never come here again and will try my outmost to warn other customers of there horrible practices. You have be warned.
Christine is always super helpful and gets me the best deals. I always leave very satisfied
Their furniture is very good quality, With excellent customer service.
Always buy my furniture from Ashley, always helpful and reasonable prices!
Brendan was very helpful!
Salesman very knowledgeable and got us to the right mattress in our budget.
everyone that works there deserves a huge raise and a pizza party. best customer service i’ve ever had, made my bad day turn into the best. thank you for being more than just a furniture store
Staff was very friendly and helpful
Jonathan was awesome! This is the first time buying furniture where I didn’t feel that awkward pressure to buy anything. Next time we need furniture for our home we are coming back here
Furniture purchased was beautiful and reasonably priced. Alex did a wonderful job of helping us and answering all questions. I appreciated so much the time he spent with us and accommodating our needs and delivery dates!
I bought a couch, chair and ottoman, a table, and lamp. Within a day or two of the couch arriving an arm breaks, but they sent a repair guy that fixed it.
Jon was very helpful and friendly. Great to work with
Seth was an exceptional salesman. We are so happy with all our new recliners. Thank you for making a disabled veteran amputee more comfortable. He loves his velvet chair!
Although it will be a bit to get our furniture which is fine, Mark was our salesperson and we was so happy with everything about his friendly knowledgeable service.
We bought a living room sectional, dining room table, blue plush swivel chair, and an area rug yesterday at Ashley furniture in Joplin. All were reasonably priced and of exceptionally high quality. Our salesperson, Marcus, was not high pressure and let us look around without following us and then occasionally asked if we needed any guidance or if we had any questions. We had a wonderful experience and I would highly recommend this store.
There wood products use varnish that contains lead. Buyer beware if you have young children.
Great people and extremely talented
Product looks like good quality. Sales representatives that helped me were great. Very knowledgeable.
Christine was amazing to work with! She was patient and genuinely cared about me being happy!!
Great furniture and great people! Seth Dobson was so much help finding the perfect sectional!
Went in looking for something very specific for our new home. The salesmen were very professional and funny. They knew how to build report. Jon sent me to competition to sit on the sofa I had my eyes on that they didn't have on the sales floor, and I was so impressed with how I was treated I came back to order it from them. Thanks guys! Sorry we didn't purchase lick lick protection 🤭
Every time we purchase furniture the Customer Service has been great from the purchase to delivery amazing Ashley Furniture in Joplin is my go to for my furniture needs Amazing customer service all around Thank you
They were very friendly and not pushy helped me find the exact piece I was looking for. I was in and out in no time at all. 10/10 will be back. Overall one of the best experience I’ve had doing any kind of furniture shopping
Alex was very helpful and the purchase went smoothly!
Customer service was excellent, we got a great deal on the mattresses we wanted and the whole thing took less than 30 minutes!!
Marcus was great and made the purchase work out and it included 5 year extended warranty. I’ve been doing business with Joplin Ashley for 2 years and I highly recommend if you’re looking for furniture I’d go there to purchase, you won’t be let down!! Christina D.
We received excellent service by Christine Amadon from the moment we walked in the door till final purchase!
The selection and service is fantastic at Ashley Furniture. Seth was informative and quick to help our family with a new couch. He gave us options and was super helpful! Excited for the new couch delivery soon!
Store selection is great. Personnel are all helpful and friendly with no high pressure. It’s a good place to find quality furniture. We recommend Ashley for your needs.
Very happy with our experience shopping here. Sales rep was very knowledgeable and helpful and even offered us water while we discussed our purchase. Definitely recommend.
These folks are incredibly helpful, we had been looking for a specific model of sofa. And when we came in our salesman greeted us, he allowed us space to get comfortable with our purchase. This is the second piece of furniture we have purchased from Ashley in Joplin. We had to order the specific model but they price matched and offered a promotional free white glove delivery service. We’re pretty excited about our upcoming delivery and will enjoy the furniture for years to come. Stop in and take a look, they probably have more choices than you imagine.
Absolutely great! Felt comfortable the whole time. There was no pushy sales feeling. Thank you for a wonderful experience.
Christine was great to work with. Alex did a great job demonstrating mattresses! Thank you for all your help.
Alex was awesome. He was helpful and took time to answer any questions we had. We will definately go back to Ashleys.
Seth was so helpful and such a wonderful personality...we were very satisfied and will be a return customer!
Excellent customer service provided by Christine ! Greeted as with a smile and ready to help as soon as we enter the store ! Knowledgeable with the product and was very helpful in making our decision ! Keep up the good work !
Jesse was able to get us the best deal possible! Great customer service.
I found the couch I was looking for and was able to get it delivered quickly they also put it together for me and the staff were friendly
We ordered in November for a new build that was supposed to be done in December. We finally moved in in March. Ashley worked with us and all our changes in delivery date. Deliverers were very professional, friendly and efficient. We will always go to Ashley first for our furniture needs.
Well displayed furniture of all kinds
Large selection of nice furniture. Salespeople are very friendly and not pushy. Overall great shopping experience.
Found the perfect sectional and a great salesman, Shane was alot of help.
Super friendly staff super wide selection competitive prices all around great experience definitely recommend joplin
Friendly staff who helped us get exactly what we wanted in the price range we wanted. Great product. Happy with our visit for sure
friendly helpful staff with no pressure to buy
I had a wonderful experience at Ashley. Largely because of the salesperson I was working with, Shane Kieffer. He was exactly who I needed to work with to get my shopping done. I do not like when a salesperson follows me all over a store. Shane picked up on this immediately and let me shop around first by myself. If I had any questions, he was there immediately to answer them. He was, in fact, what I would call the perfect salesman. The store manager also came by to introduce himself and could not have been more pleasant. Overall, one of my better shopping experiences for furniture I’ve ever had!!
to pick in store your delivery charge is totally un called for. if you want us to shop at your store we should be able to pick up where we buy. if you don't want to delivery a at store don't charge us for your for you fright charge we to get it to us
Shane was the bast salesman I have seen very nice guy I went there to look but I end up buying just because of him great guy thanks Shane
Professional and Friendly staff!
My experience at this store was superb! My fiancé and I have been looking for the perfect couch for months and finally found one here! Brendan, specifically, provided fantastic service for us; He let us take our time roaming around the store and shared useful information about the product we were interested in. Once we were ready to make the transaction, he helped us arrange delivery, too! He was very accommodating to our specific needs. His service helped this be a seemless and unstressful purchase!
Great help in the store today ! Received all the information we needed to make a choice !🙂
Will NEVER purchase from this chain ever again! I wasn’t expecting Lazy Boy quality but for the love of all things holy I would have made a better choice picking up a free sofa off the side of the road! There is nothing worse than low quality mixed with a horrible warranty! When things break, which they most definitely will, it will take MONTHS to get anywhere at all. Will require weeks and weeks of contacting customer service only to have the work order sent to companies that do not service your area. Followed by reps insisting the order was never created at all. Ashley’s is an absolute waste of money! Do yourself a favor and purchase from ANYWHERE else!
Large selection, excellent customer service...
My husband and I have been in need of a new bedroom set and mattress for sometime. Nothing like having back surgery to really nail that need home. We were greeted by Seth Dobson. This young man was super knowledgeable and helped us to make the right decisions. Answered all our questions and put together a great deal for us. He never pressured us for or about the sale. He took time to get to know us and know our needs. Seth is a true asset to the Ashley Furniture Store in Joplin. If you’re in the market for new furniture, go to Ashley and ask for Seth!!!
Very low-key approach. Marcus was very helpful and answered our questions and really helped us out with the entire process.
We ordered the last week of December and received or delivery 1/12/24. Marcus was super helpful and measured a similar loveseat for us because the one we wanted was not at the Joplin location. Sadly we are not happy with our purchase but that’s not a reflection on the customer service we received, just poor quality of the way this particular couch was designed.
Furniture was nice I like the store and people at store but they sold us a terrible insurance policy and when I went for refund the communication dragged on and on with no refund as promised, months have gone by. The No credit for insurance as promised and no follow up just drives you crazy. And when I mean terrible furniture insurance I mean it. Had a tear they wouldn’t fix, had a stain on couch they took 2 months to show up and made me take off work to clean it, didn’t clean it, said they needed more supplies, then said couch look soiled and they would no clean it, despite just saying in person and they just needed supplies. Had I not been sold on insurance and had to deal with corporate Ashley and the insurance, would have been solid 4 star.
Shane was very knowledgeable and gave me many payment options. I definitely will return for any future furniture needs.
Seth was very helpful and I never felt pressured to buy. Will definitely go back for further purchases!
Seth was very helpful and very kind.
Rude and higher than what was advertised, won't go back
Moving into the area and had a great experience purchasing long distance with Ashely furniture and Shane. Can’t wait to get there to receive our new comfy sectional! Thank you so much.😊
We had a very good experience! We love our new furniture. It was delivered in a timely manner and the young men who delivered it were very good at their job. We are repeat customers.
We purchased a couch and love seat. We'll start at the beginning. We took delivery of the love seat 3 weeks late then the couch came 2 weeks after that. We've had structural issues with both. They said they would replace both. We got the replacement for the love seat but the couch never came. I then called about the couch, they said there was never an order and it was "out of warranty". They referred me to the 3rd party repair company who replied saying they couldn't replace or repair anything structural.We are now stuck with a VERY uncomfortable couch and a love seat that is a different shade. This company is the biggest scam out there! This is the short story, not including the HORRIBLE communication and terrible words said to me by the management, the runaround I was given and the poor corporate customer service as well as local. If you're considering buying an ASHLEY product, please save yourself the problems and go with another company!! -10 out of 10 stars! A BBB complaint was filed and the company NEVER responded! If you would like to throw your money away, you'd be better off burning it than giving it to ASHLEY! Let me go farther to say, Ashley, you can look up my order number and I'm not spending another millisecond on the phone with your HORRID customer service! Your product is TERRIBLE and the local (Joplin) sales and customer service is not any better! As a consumer, we deserve better for the prices we're paying!
They will harass you & blow up your phone everyday I make a payment every month & if I’m a little late on the date they’ll call me & my family over & over again but won’t tell anyone whose calling when leaving a voicemail.. it’s seems illegal to harass people
Love the great customer service and the staff at the local Joplin store were very helpful when it came to selecting a sectional that would go with my decor....the delivery team was very professional made sure the set up of my furniture was to my liking....thank you Ashley
Marcus is fantastic. People have forgotten what customer service is. I talked to him about a mattress. I told him I would bring my husband back to show what we had picked out. He offered to come back up later that evening even though he was off work. I told him it would have to be another day. The day we were heading up there I reached out to make sure he was there. I wanted to make sure he made the commission from our purchase. He wasn’t but did not hesitate to offer to come up. I refused 100% everyone enjoys their day off. However he contacted his manager and gave him all the information, then reached out to me and told me the manager would take care of us and he still would make the commissions. Come to find out he was having a Christmas dinner with his family that night. The manager treated us just as great as Marcus. We will be doing business there again.
Mark was very helpful and friendly. Great experience!
Excellent place to shop. Great people, Great prices and Great furniture!
Sales staff are very friendly and knowledgeable. We will shop here again.
Our beds were supposed to be delivered the 22nd of Dec. Today. And I never got notified of a change of delivery now we don't get them until the 29th.
The prices are way too high. They charge for delivery, too.
I love my table I got and everyone was so helpful, especially Marcus in Joplin's Ashley store on 7th Street. He was extremely nice and helpful. Thanks so much Marcus!! I got just what I wanted.
Shane took great care of me. I had to use my warranty to replace a table purchased 4 years ago. Shane helped me find the perfect replacement!
Great sales people very knowledgeable they don’t try to sell you something you don’t want or need
Furniture is what we expected and the entire team is great to work with except for our 1st delivery person, the short guy with the ponytail is pretty violent, and from what I was told, this is a constant issue with him. I recommend asking who will be delivering! Everyone else was amazing!!
My sales person was very nice. He answered every question on every item. The store is very clean and pleasant.
Everyone was very nice and friendly. Shane helped us out and he was great! We will be back!
Shane at Ashley in Joplin mo was absolutely amazing to work with! We will be back!
Our salesman, Jesse, was very helpful, very professional and did not put undue pressure on us!! Beautiful store too!!
Marcus and Christine were very professional. Suggestions were provided for items we were looking for. We liked that this was a “no pressure” experience. We did purchase a recliner. We will be back for more purchases.
Great quality and Customer service. The delivery was great. Very well done.
The staff are fantastic, the products are beautiful, and the store is easy to navigate in a wheelchair. We had an excellent experience.
Mark did an amazing job helping us choose the most durable option on our living room set I’m very sure we will be extremely happy with it when we get it
I'm disappointed with my recent order from store as I received the correct chairs but the wrong table model in my dining set.
Great service and price!
I like that they didn’t follow you around and let you look.The salesman would come by and just see if you had questions. The employees were very nice!
Mark did a fantastic job helping my husband and I out finding the perfect couch! We were so satisfied, we came home with a new bed and dresser as well! Great job Mark!!
always a great experience at Ashley Furniture.
I bought a table from John Weaver at the Joplin store. He was very helpful and answered my question's while I was looking at tables. He offered information and suggested things to consider while choosing a table. He was very courteous and patient while I was making my decision. The table was delivered today the guys were polite and efficient settling it up. Very pleased with my experience.
He was patient, helpful, and informative.
Jesse helped my house look absolutely beautiful with our new furniture. I will always go back to Mr.Rhodenbaugh for all of my furniture needs.
Shane Kieffer made our experience wonderful and we so appreciate his knowledge and assistance! We will definitely return and we will definitely ask for him when we do. Can’t wait to get our beautiful pieces delivered!
Shane Kieffer made our experience wonderful and we so appreciate his knowledge and assistance! We will definitely return and we will definitely ask for him when we do. Can’t wait to get our beautiful pieces delivered!
The sales representative, Brad, was very helpful and friendly. We purchased two chairs, and the entire shopping experience was quick and easy.
nice clean store and nice people
Friendly service and dedicated to making sure our experience was positive.
Didn’t know what I was wanted but Jesse was awesome and patient with me and helped me find just what I needed thank you Jesse
Jesse who is a manager at this location is one of the worst people I have ever dealt with. Went in to by a bed and this gentleman unfortunately was the one who helped us. He didn’t know anything about their pricing or the items on sale. He kept falling asleep while standing and taking to us, almost like he was under the influence of some kind of substance/medication. We ended just walking out will never go back to this location… would not recommend to anyone not even my worst enemy.
Sales man was very knowledgeable about the products and the process only took a few minutes once I told him what I liked.
I love Ashley's furniture and have bought from them for years but their communication is a 1, all communication if you call goes through a call center and the employees are inept. I bought furniture that was damaged and needed to return it. I called 5 different numbers trying to get someone at the local store in Joplin, Missouri. Just know, if you have an issue you will not be able to reach anyone locally. They knew the piece of furniture was damaged and the whole back was busted but they sold it anyways. I see now why the salesman was so adamant that I sign the "as in" paper. I spoke to the assistant manager on 10/18 at 2:31 PM, he was a rude POS, had an attitude, stated "there's nothing we can do it, it's as it". Most people would do anything to keep a customer of 10 years. How about maybe discount it a couple 100 more dollars or just let me return it so I can purchase a brand new one?? The assistant manager (Jesse) did nothing, he flat didn't care. The assistant manager is a POS. I then asked if I could speak to the manager, he purposely transferred me back to their customer support number knowing, I would get lost in the phone system and wouldn't be able to speak to the actual manager. The piece of furniture was large piece and was backed against a wall so there was no way to inspect it prior. Just know when you go to Ashley Joplin, Missouri, you better watch these people, they will purposely screw you over. If you notice after you place a bad Google review they will respond with thank you for your purchase and see you again soon. No one has to buy from your furniture store, there are 100s of furniture stores across America. We're not your normal customers. I can assure you, I won't be back at your location. Also, they were all talking bad about Slumberlands, saying hateful things about them in front of their customers. Shows what kind of people work at Ashley in Joplin, Missouri.Addendum: At the time I made the above review, I had not yet unloaded the bed. After unloading the bed we noticed it was damaged and not usable at all. We decided to go into the Ashley store since the assistant sales manager (Jesse) refused to help us or let me speak to a manager. Once there he proceeded to become belligerent, yelling Karen at me and even spellig it out K-A-R-E-N like an immature child. ( I have a video). I told him, I would be sending the video to corporate and posting online. He stated "I don't give a shit, send the video wherever you want". This man has no business in any management position, he has a filthy mouth, a filthy attitude and clearly a bad temper. Someone like this is not a positive assessment to customer service. Clearly the gentleman has some underlying anger issues hes dealing with. I guess, I was the catalyst that set him off that day! He needs a therapist!! Most managers would have tried to rectify the situation. Not this guy, he would rather yell obscene words and call people names in front of all the customers in the Ashley store. You should be proud Ashley!! What a winner you hired!! 10/18/2023 @1800. I am conversing with corporate and have sent the video to them. Waiting a response from the regional manager. Will update once there is a resolution.
Shane was very enthusiastic and knowledgeable about all the product very nice job highly recommend 🌟 🌟 🌟 🌟 🌟
Great customer service!
We purchased 2 recliners a little over a year ago. The other day the back on one fell backwards. We stopped sitting on it and took the back off to see what happened. The back wood frame had busted and has now made it unusable. We contacted Ashley assuming we were out of warranty, which we were but we’re told for structural frame and mechanical issues things could still be fixed possibly. After chatting further with them we were told that the back of the recliner-specifically the part of the frame that keeps the back upright when not reclined-was not in fact considered part of the frame. Only the bottom is part of the frame. It’s highly disappointing that we paid $600 EACH for these recliners and they didn’t even make it 2 years. They offered zero options on anything and when I asked if I could purchase just the back was told possibly but nothing more until I specifically asked who to contact to find out. When I asked what is considered the frame they stated the bottom. These aren’t even fully paid off yet and our options are Hope a repair shop can fix it, buy a new back, or buy a new recliner.
Very professional, great customer service and they go out of their way to help you save money and find exactly what you are looking for. I always shop at this store!
Excellent service!!
The staff was nice and respectful. It would be extremely helpful if they offer delivery services. The products are very expensive, so free delivery should be a must. I had to find someone with a truck just to come get my table. Super inconvenient..
Ashley Furniture definitely gained our business. Shane was awesome!! Greeted us when we came in, let us look around without feeling like we had a shadow. He was very helpful with no pressure.
Great service! Was able to place the order by phone very easily.
Friendly and knowledgeable staff
Customer service was excellent. Very easy to work with. 👌
I received excellent customer service while I was shopping for a sofa. Jessie, the sales rep, worked with me to get the best deal they could offer. I’m excited for my sofa to be delivered.
Good service and friendly
Working with Jesse was a seamless process! Great price and very helpful!! Thank you for the new desk!
Great Job, fast service .....Thanks
Good prices and the sales people were not pushy at all. We bought a bedroom set from Mark and he was very helpful. We hope we love the set when it comes in next week.
We found just what we needed at the Joplin Ashley store! Sales person was knowledgeable and helpful, but did not hover over us. Beautiful store with a lot of choices. We will be back 🙂
We were greeted by Seth on our first visit. Our new home was not quite ready, so we were exploring our options for a future purchase. Seth was very helpful and patient as were all the sales people. We really appreciate the time and courtesy Seth extended as we finalized our purchase.
It was nice experience. The salesmen were knowledgeable and kind. This isn’t the first time I’ve used Ashley and won’t be the last.
Ashley Furniture Joplin was very helpful and knowledgeable in our purchase!
Very nice people treat you like they’ve known you for ever Seth was very helpful and not pushy I like people like that
Fast friendly services, good prices with low monthly payments and financing available. Beautiful furniture, sturdy and well made. I will be going back for my future furniture needs.
We had a pleasant experience shopping at Ashley. Alex was our salesman and he was very friendly and professional. He is a young man with excellent customer service skills. We had shopped at other places locally and not had the level of service and honesty as we did at Ashley. When Alex didn’t know something he had managers that stepped right in and helped him out. They make a great team there. Thank you all so much!
Our salesperson allowed us to look around on our own, but was easily found when we had questions. It was a relaxing experience. Definitely recommend.
We brought a bed for our daughter on 7/15/23. Jesse Rhodenbaugh was the salesman who helped us. He was very nice. Didn’t follow us but was close when we needed him. We have got other furniture with Ashley homestore and always have a great experience. Great delivery drivers and white glove putting the furniture together is amazing. Thank you Ashley for the experience.
The salesman Max was great and got us good deals on all of our furniture. Thanks Max and thank you Ashley’s.
Alex was an excellent sales person. He allowed us all the time we needed to look around and was very knowledgeable about all the different sets and when it came time to make final selection he gave us pros and cons of each set.
Very good,staff was nice and helpful
Jesse did an amazing job getting me into a living room set I love!
I came in and told Shane what I was looking for in my price range. He took me right to area of store I needed to be. He was friendly, helpful and answered my questions.
I love shopping at Ashley furniture! They are always so helpful and they let me look around on my own without being followed. That’s a wonderful thing!! They have such beautiful things. I want to buy everything, if I could.
It was an amazing experience, we weren't pressured into anything and were treated like people. Including refreshments!
They were super helpful and made buying furniture enjoyable.
Excellent place to buy. And above Excellent customer service.
Shane was very helpful. He was able to point us in the right direction, gave us time to look and then was there to answer our questions and seal the deal.
Seth was super helpful and very nice. We went in for a certain thing and he helped us get it. We will be back.
Fantastic inventory, knowledgeable and courteous staff, great experience overall.
Salesman was great. I really enjoyed the experience dealing with him
They were friendly and answered all my questions and let me try the produced. They are very nice company
Thank you Brendon for your help with my office furniture purchase. You were great to work with and took care of my needs even when the particular piece I wanted wasn’t in stock, you went the extra mile to find it for me and made arrangements to have it delivered just a few days later. I appreciate you going the extra mile and for your exceptional customer service.
Very friendly, helpful and not at all pushy!
Greeted instantly when entering the store and product knowledge was A+.
I enjoyed shopping at my leisure at Ashley. It was relaxing and enjoyable. I found some great buys. A beautiful king bed spread, a big mirror to update my living room, and a great area rug for my daughters remodeled home! It was a home run at great prices! Thank you! I’d recommend Ashley to anybody shopping for their home !
We found what we were looking for
We were treated very well, with absolute respect. Found what we were looking for and it didn't long to go through the financing process.
A little bit of confusion at first but the store manager stepped in and used common sense to make sure we had a good experience.
So far very friendly and helpful just waiting for delivery fingers crossed it shows up when they said it would 😊very helpful sales team shoutout to Brendan Fox thank you so much for all your help
Excellent customer service, Shane Kieffer was so helpful and friendly. I will 100% be a returning customer!
Beautiful quality furniture
I recommend shopping at Ashly’s. It’s easy to get around and also it’s very clan. I want to thank Alex Miskeska for his kindness and patience he gave us. He is an expert in his profession !
Had an excellent experience. I’m a returning customer, but this time in a different state. Didn’t matter…they treated me like I’ve shipped this store before. Like family! I was in, account pulled up, picked new living room and kitchen furniture, checked out, and delivery scheduled with ZERO issues or delays. Best of all, the manger introduced himself. My sales consultant assisted me, but no one pestered me. Easy process and it ended by the store finding extra discounts for me! This is the ONLY furniture store I’ll do business with from Joplin. Love them! Definitely recommend this store for friendly staff, fun experience, speedy processes, hassle free, and savings$$$$!!!!!
No pressure sale. Great selection. Red dot sale awesome. Flexible financing options. Shane walked us through all the options available. Very helpful. Thx!
Sales staff was awesome. They allowed us to look on our own and answered questions when needed. No high sales pitch!
Kenzie and Brad at Ashley furniture in Joplin, MO were great to work with! They introduced themselves and then let me look around without hovering or giving me a sales pitch on everything. And when I was ready to make some selections, Kenzie was right there to help me make my choices and give me great advice and even style selection that fit my decor theme. Plus they had AMAZING sales!! The red dot sale 🔴 was like no other!!! The lamps and decor on sale were top grade and not cheap knock offs. I am so impressed with this store!! I hate to say, I was in a larger town and went to the furniture row and even visited an Ashley store there. Never again! Our local store blew the socks of the big city one!! I will stay local at our Ashley store in Joplin from now on! Try it out and ask for Kenzie! You will not be disappointed!!
Marcus was great! So patient and easy to work with will be back ahain!
I placed a furniture order several weeks ago and was told it would be delivered June 2nd. After not hearing anything I called and was informed that my order is now back ordered and might be here in the 16th. Why didn’t someone call to let me know. Very unhappy. The gentleman that I spoke to was very hard to understand, not even a sales associate.
We ordered a sectional with ottoman and ottoman table in store back in May. We received the table, which was late, and then received the sectional which was also late. The sectional was dirty and damaged so we refused the delivery and attempted to cancel the order. I was told they could cancel the order but was still charged full delivery for all of the items. I was told they couldn’t cancel the delivery fee after part of the items were delivered. And that they could only give a small discount off of the table. I have yet to receive that discount. Overall the process with Ashley Homestore has been a nightmare.
loved the experience! very helpful salesman and not to pushy
Super Helpful, took what i was looking for and showed me a few options and allowed me to find the Sectional that fit all of my needs.
Great customer service. Willing to stay late to help.
Very professional and responsive to questions
They were very nice show room look clean and fashionable they worked with us and price best paperwork enjoyed the experience
Great experience!! No pressure to buy anything, always an associate nearby when we had a question (and we had lots of questions). We will definitely be back and recommend to others.
Marcus was great and made the purchase work out and it included 5 year extended warranty. I’ve been doing business with Joplin Ashley for 2 years and I highly recommend if you’re looking for furniture I’d go there to purchase, you won’t be let down!! Christina D.
Nice people not pushing us to buy while we were shopping. Was able to answer all of our questions
Easy to work with, and good service in store, friendly too.
Excellent customer service. Very smooth transaction.
Great job On being so patient with us and our grandson we had a good experience with Marcus Dickinson 👍🏻
nice furniture, got it on sale.would buy more if need. not the first time bying furniture there.
The service was excellent and I found exactly the chair to suit me. Jessie turned out to know my grandson. He was exceptional.thank you all.
I have tried to get service on a damaged loveseat and sofa not even a year old. Both pieces of furniture is broke down and a welded bolt broke off on the loveseat. Their tech service won't call me. When I ask to speak with a supervisor I am placed on hold or hung up on. The furniture is junk and the company will not stand behind their product. Tammy McWilliams
The amount of nonsense I am having to go through after receiving what look like used couches... I received what looked like a used couch and love seat. Instead of sending them back immediately, I opt to wait for a 'tech to come out, make everything look new' because I have a baby and I'm not trying to sit on my hardwood floor all day, while I wait for a second set of possibly new couches. The manager of the store tells me I'll get a call for this tech to come out and fix everything, but if he thinks they need to be replaced, they will replace them. Instead, I get a phone message asking me if I ordered 'parts' and to call back if I need parts. I have no idea what this means and assume it's a mix up. There is a language barrier with customer service and I didn't understand the message well. I call back today asking when the tech is supposed to come out and they tell me they closed the ticket because I didn't send pictures. I never knew I was supposed to. They say I received an email about it. I didn't. However, I did receive plenty of sales emails. The manager, the delivery guys who saw all the damage, called a number and had me explain to a lady the damage, on their phone, and explained the process, never mentioned I'd receive a request email, or I would have called sooner, not having received it. So, now, they have supposedly reopened my ticket and sent an email... So, how much longer will this process take? I guess we will see. What a huge disappointment on a set that looked so beautiful in the photos.
friendly, and easy to work with. knowledgeable.
Great place to shop. Great employees
I am absolutely in love with the ottoman we purchased! It's perfect for what I bought it for, Thank you 😁 and Thank you to the young man that helped me
Kenzie was great! She was very helpful and listened to what we were looking for. Really like the quality of the products we purchased.
Great job great service Shane was amazing
These guys were great to deal with, extremely helpful and never pushy! Seth worked hard at getting us the best deal for the furniture we wanted.
I don't have anything positive to say about this store.
found exactly what I wanted. Staff was helpful, but didn't smother you as they do in some stores. furniture is good quality and reasonably priced.
100% recommend. Thanks Seth and Susana for the help.
Sales staff were very friendly and knowledgeable. They explained everything thoroughly and did not pressure me.
The whole team there is great! Alex and Brad were great to work with. We will always go there first when looking for new furniture.
very frienly and helpful salepersonal
Making what I wanted fit into my budget.
I was so lucky to have Brendon as my salesperson. He was very kind and took his time with me. This was my first time in the store but I will definitely be back. I will give them a 5:5 rating.
good service. easy purchase
Great prices . Great customer service Great salesmen. Good job men. 10/10
We need new mattress and boxsprings we are old school, we had cash!!! Not much but enough to buy a top of the line mattress, with delivery on a Saturday…. While I had my husband with me we looked at recliners, with the help of two fun great salespeople… we were able to get both mattress box springs low profile, and recliner and even have little money left over.. if you told what we had to spend, we got what we needed, on our budget!!
The people where great helping us find the right bedroom suite and very great customer service and we will do more shopping there.
Josh helped me pick out a new chair today, thank you so much!
Worst business I have ever been to branch manager is super rude and don't care ordered 2000 worth of stuff from them on Feb 27 and they were supposed to deliver it by the 11th of March ended up not even being here tell the 31st then my kids bed showed up missing parts so they sent a recovery team with more parts that were wrong and they made me throw their bed away and there now saying it will be a week before I get it went to get a refund and they won't give me that either DO NOT SHOP HERE
Walked the complete sales floor in Joplin 3 times looking for leather furniture and a new adjustable base and mattress on my way home from work. Absolutly NO assistance. Passed a lady sitting at a desk on her phone several times and nothing. Another man in the back doing the same. I will never return. There are other furniture stores interested in my business.
Over priced beyond belief. And their quality is awful
Salesman was courteous and helped me ting the items I wanted, and even ordered me what he didn’t have in the floor. Thank you Markus.
personal service, reasonable prices
They were very polite & worked very diligently on our purchases. We were very satisfied
Overall very good service.
I purchase 2 full bedroom sets, and a couch, loveseat, and recliner on 2/26/23. I spent $8000. The sales man said all pieces were in stock except the couch. He told me it would be delivered 2/14/23 except the couch. The ETA for the couch was 4/5/23. I call the day before the expected delivery date to be told it would be another 2 weeks, and they were not in stock when I made the purchase. My 9 year old daughter and I will be sleeping on the floor for 2 weeks and have no living room furniture. I am highly disappointed and will not be doing business, or referring anyone to this company.
They have great stuff and great price's and the services was good
we ordered a king split Tempur-Pedic with adjustable frames. their installation was sloppy and incomplete.
Highly recommend shopping here! Marcus Dickinson was the salesman that helped me. He listened to my needs and what I could afford. The store has amazing prices and pieces on the clearance and I purchased more than what I intended to since it fit our budget! Thank you for helping
Thank you Shane, you was awesome with your customer service. Shane was very easy to understand while explaining all the details of the sale. I can not wait to get my new furniture. I hope the delivery is just as ppleasant.
Marcus Dickinson was the sales man I had and was FANTASTIC! This was my first purchase at a Ashley Homes Store and I was very well heard on what I was looking for. I told him about my price range and he respected that he even took me to the clearance area and I came out with more furniture than intended to buy! My family growing right now with our first little one expecting and we will continue to come back! Thank you so much Marcus for helping me.
Marcus was extremely helpful
Ashley was very good to me I will always thank you for the help you gave with picking out My furniture for my Apartment thank you all so very much.If I need any else you will see me again. Kay Callaway
the service was awesome friendly staff and good prices delivery could be faster than 4 days away though..
outstanding customer service, price on inventory, and quality.
quality furniture and friendly sales people.
They were helpful, and gave us the info we needed to decide what we wanted.
Shane was very pleasant and patient with us, while we discussed our options. He happily packed around a seat cushion to help us coordinate colors and was very knowledgeable about the type of endurance we need for our home. We will be back and will ask for him each time.
The salesman a very knowledgeable. They take time to answer question and give you time to decide on what you want.
Great customer service and great salesman he was very helpful and he was very knowledgeable. Super helpful
We were treated excellent and thank them for treating us with the upmost respect!!! Great Experience highly recommend !
If you're looking to throw $2500 in the garbage and end up sitting on a wooden torture device rather than a sofa, you've found your store!
Good quality products with friendly, knowledgeable staff.
great products. they tell you the truth about different brands. they don't pressure you into anything. definitely recommend. Shane Kieffer was very helpful and professional!
After hearing the horror stories of many friends I researched the store and company as a whole. Seems the issues are rampant and nationwide. When the furniture gets partially delivered it will be damaged. And you will not be able to return it. The stores are not allowed to deal with any issues at all after the sale. They also do not sell of the sales floor. Every single item must be ordered. They will deliver knowingly damaged items. They will deny any responsibility. They will not return or refund. They will instead keep giving lies and vague answers. But from literally anywhere else. You will not be happy. And since I don't have the order information of other humans I can't do anything with the company. But I can tell them that their customer service representatives will hang up on you if you have an issue. Even if you are not being rude. Offered discounts are not honored and they are the most unprofessional company I've ever heard of. Go look them up online. It's horrible.
Customer service was A+. Our sales person Alex went above and beyond to get what we wanted at the best price.
I had the absolutely best experience at Ashley! I don't think you could ever find a better salesman anywhere better than Marcus Dickinson. I will return and look forward to buying something else from him again in the future! 5 out of 5 stars.
Marcus is the man! Ashley is the best! 10 out 10!
About 4 yrs ago, we bought a love seat and couch from Ashley. They charge 0% interest, but in return you have to buy their insurance policy for several hundred dollars. They claimed it to be such a good policy, covered most everything with defects in your furniture. So four years later, we notice the arm piece has lost its padding and the seat has not held up with just normal sitting. So I call Ashley customer service and they inform me there is only a 1 yr warranty on the furniture. I inform her that we bought the extended service that we were required to buy. She gives me the number to call and they inform me the extended warranty does not cover defective padding. It only covers the frame and mechanized parts. And anything you call them about has to have happened within the last 3 months. Needless to say, I am done with Ashley and their phoney worthless insurance that they require you to buy.
Fairly seamless, painless process.
Our customer service experience was great.
They explained everything and worked to get me the best possible deal.
Marcus was very helpful and we were able to make a purchase !
The friendly attitude of associates and knowledge of products.
I had a wonderful salesman and my experience in the store was great although when I received the reclining loveseat the heating was on for at least 45 minutes I felt no heat from it also sitting in the chair my body would turn on and off that heat switch so I would have to sit away from it or sit awkward not comfortable in it just so it would stay lit and stay on I called them and told him about 45 minutes after I got it but I was not happy with it I would like to exchange it for other furniture I am waiting now for their response hopefully they will do an honor what they say if you're unhappy or if something isn't working on it as in mechanically or the button seems to be in a wrong place to where my body hits it it would not be comfortable for me to have that I would have to sit awkward just to let the lights stay on to keep the heat on other than that they were very pleasant to work with a polite very kind hopefully things will be taken care of in a timely manner I enjoyed my time with Ashley's and I hope to continue with them
I had a great, knowledgeable and courteous salesperson. On time delivery and setup. Thank you. My husband loves his new man cave.😏
Great place to buy furniture from.
Good service and good products!
Very friendly and helpful. We changed our minds about which couch we wanted halfway through the process and It was a lot of additional work for the guys but they were very nice about it they never got frustrated or made us feel like we Were Causing them extra work Which we were. And they thanked us for being patient. Lol A different salesman came by And asked us if we wanted something to drink they were just all very friendly and helpful. Nice furniture also I’m ready to go back and buy some thing else.
Staff are very friendly and knowledgeable. Prompt response to every question.
Alex was congenial and helpful as we were choosing a dining set. We appreciated not being pressured or followed around as we looked. He was quick to answer any questions and the prices were reasonable. The process from start to finish was easy and pleasant.
We're delighted with our new furniture. It arrived in perfect shape and the delivery men were very professional. I will recommend Ashley Furniture.
great polite and easy going staff.
Alex was so helpful. No pressure and took the time to answer all of our questions. They have a great selection, which made the decision a little tough, but he was very patient with us. Would definitely recommend!
I had an excellent experience at the Ashley Furniture in Joplin! Austin provided excellent customer service! I would definitely recommend.
Everyone we met were very helpful & pleasant.
Salesman was very helpful and nice!
Sales are great, people super, oh, but wait ...you havent paid for it yet and had it delivered. Whole new game. If problems, Ashley Furniture must have the WORST service known to mankind. No help from local store, all service is 3rd party handled, all calls are handled evidently overseas and one can barely understand them. They don't return calls, they don't show up to make repairs, you're pretty much on your own once you pay for it. By NO MEANS would I EVER buy their extended warranty again. There is even a website set up just for those with complaints..now, that says alot, right! In short..NO, NEVER WOULD I BUY FROM ASHLEY FURNITURE AGAIN.
There were several sales people but only one young man approached me to ask what I needed. He was kind & pleasant. I bought 2 objects totalling around $30. It took 15 minutes for the paperwork & print out, even though I paid cash. I never waited so long to pay & leave a store in my life!! The checking out process needs to be streamlined somewhat.
Great knowledge and the customer service.. they wanted my business
very attentive to our needs. great customer service
I walked in to look for a sectional small enough to fit my living room and was immediately greeted by Shane. He was friendly and helpful. He listened to what I needed and showed me the 3 options available. I found the perfect sectional in about 5 minutes. Shane answered every question I had in a very no nonsense manner, which I really appreciated. I never respond to big sales pitches. Thank you, Shane for a great experience, I will definitely be back!
We walked in in an idea of what we wanted and a budget and were immediately shown our options and we picked what we wanted. I'm very pleased with the friendly staff and the wide selection of furniture. Also, home delivery is only $69 even tho it's up a flight of stairs. I will definitely be back in the future.
So far great service . Furniture to be delivered in a week or so.
Was looking for a new couch since buying my first home in April of this year and walked in tonight ready to buy and was greeted with a friendly attitude and so forth. Asked me what I was looking for gave the gentleman my measurements for the area and off we went gave me all the information and details about different options and so on. Overall experience was excellent and would Recommend.
Austin was so helpful today!!! Helped us find what we were looking for. Ashley furniture was our 6th stop and we were getting frustrated. He asked us what specific things we were looking for and helped us find our recliner!! Can’t wait to get it on Wednesday. Definitely recommend Austin 10/10!!!
loved the employee who helped us. very attentive and funny.
both Marcus and the manager were very helpful. overall great experience would highly recommend
Austin my salesperson met me in front of store. He helped me find what I was looking for. Always polite. He helped me negotiate my purchase Then I found out it was his first day and I was his second customer. I recommend Austin.
After purchasing a loveseat I realized that we were charged $160 for a delivery fee. This was NOT divulged during the sale.
Everyone was friendly and helpful our salesman Alex was great to work with.
100% recommend Marcus!!!!
100% recommend Marcus!!!!
Alex was awesome … all the sales people and r manager Brad were very engaging and helpful
Great service knowledgeable salesman
Have been having issues with a headboard I purchased a year ago. Tried calling gyo get it resolved and still nothing. I have to get rid of the headboard and I am still paying for the bedroom furniture. I will never purchase from Ashley furniture again. No customer service, no resolutions provided. I would do zero stars if I could. Once paid off will close my account.
Knowledgeable associates, friendly. Always find what I am looking for.
Mark is great. He got me the best price and financing possible. The merchandise is is beautiful.
Great service - friendly staff - nice furniture…
We bought 6 pieces of furniture on September 9th at the Joplin MO store. We paid $399 to have it delivered to our new home in Kansas City on October 27th. Their automation is awful. Here it is October 27th at 11:30am and we get the text saying our delivery will be here in 45 minutes. Great!!! It is now 3:37 pm and after numerous attempted phone calls , NO ONE can tell us anything. Are you kidding!! It’s 2022! You can track things in real time for heaven’s sake. This huge company can’t locate your order for delivery or contact drivers???? Will never buy from Ashley Furniture again. This was also thousands of dollars of furniture too.
Amazing service, fantastic prices, Shane was a remarkable salesman, I'll be back soon!!!!
Muy buena atención al cliente,la calidad de los productos y miles de diferentes opciones, para tu grandiosa compra,
Ashley in Joplin Missouri sells furniture that they do not have in a local warehouse which makes delivery dates very difficult, if not impossible, to predict. If they're paid with cash or check, then the order is canceled due to a ridiculously nebulous time frame for delivery, your refund is NOT forthcoming in any semblance of a reasonable time frame either. I've been waiting for my refund after paying with a check that they cashed in a few days for over a month and still don't have my money back.
Jesse was amazing by helping me and my mom! He truly cared and was honest about all prices and let us know about all the deals that were going on currently. Amazing customer service will come again!
sales person was friendly and knowledgeable about the chairs. he explained everything to us. very clean store.
Very helpful!! Will recommend!! Thank you.
The mechanics broke just after a year. You refused to honor your warranty. I had to purchase the part. I have sat home for 4 Fridays so I would be here for the delivery. You have yet to deliver. We are trying once again on Friday of this week. Your service is so poor!
They sell furniture here
If I could give a negarice star rating it would be to the Ashley Furniture Store. Horrible experience. My furniture was delivered broken on the day of delivery, a year later they picked up my furniture. The manager tried sending me new drawers and sent me a set from a different dresser. The manager told me to use the other drawers for kenneling. I have called over a hundred times in the last two year to get this resolved and still haven't received any resolution, two year later I am seeking legal counsel still have received a refund.
Friendly people and competitive prices.
Anthony at Ashley did great. He was friendly and informative. I came in to look a few times for furniture. He was the first person to greet me and offer his assistance. He was patient with me needing to wait to check the measurements of the house I will be moving to, and offered me many solutions to accommodate the concerns I had. His helpfulnesses made me want to get my furniture from Ashley and have him as the person I would go through. I came back twice more to look at my options again. Once Anthony was not there. This time, with Anthony’s help, I picked the perfect couch and was even able to have it scheduled to be delivered the day after I get into my new home…. One less big thing for me to move. All around, Anthony at Ashley, is what made my experience what it was. Previous experiences there were not what I would say was a positive shopping experience. In the past, I went home and ordered my furniture online to not deal with sales reps.
Worst experience buying furniture. Took lover 2 months to get delivered and couch creeks because the frame isn't put together correctly. It also arrived damaged and didn't see until the driver left. They were quick to drop and leave and no time to inspect. Last purchase for me
the young man that worked with me was knowledgeable and very polite and friendly. was a great help
Our purchase was so easy and the customer service was wonderful!
service , chooses, location
Like the style of your furniture.
They were very nice snd quick. Appreciated very much how they tried to please.
There was absolutely NO pressure at the Joplin, Mo. store. Mark was extremely helpful and made the shopping experience as easy as possible. He knows his product very well and exceeded our expectations at every turn. We will definitely be purchasing from them again.
The delivery guys were friendly, quick and finished ahead of schedule.
2 different delivery dates for a bed never bothered to tell me the first one was canceled. Now on the 4th delivery date for a tv stand. No clue on the sectional, end tables,bed frame,dresser or ottoman. Probably better off starting over with a different company. Tired of speaking to people in the middle east.
Very nice selection of sofas. Sales guy was knowledgable and EZ to work with.
Excellent customer service and easy to work with on helping to get what you want.
They made it easy to do business. I knew what we wanted so only took a few minutes. Highly recommend Ashley HomeStore
my experience was amazing. thank you for your kindness
Many selections in stock. Very informative, felt comfortable. Liked it so much I purchased plenty! Nobody was pushy or pestering during my shopping experience.
plenty to choose from and salesman was friendly and helpful
I have waited since 10/13/21 on my furniture and no one will even return my calls. this is nonsense! Now they are telling me another 6 to 8 weeks. Today's date 8/12/22 Marie Spruk.
The only thing is that the men were not able to help put the furniture where they go. We do not have the people in the house to be able to do it ourselves so I’m really not sure if I will be purchasing anymore furniture from Ashley for this reason. We need help with this stuff. I was going to purchase a whole new living room furniture set but rethinking it seriously.
We purchased a bedroom suite and the salesman was not pushy and was very helpful! The furniture arrived within the time period that we were told. The delivery men were careful and did a very good job at setting up the pieces
friendly and let us take our time. wasn't pushy. clean and well arranged.
The staff were all very friendly. our salesman was very helpful and was able to answer all questions...
I ordered a sleigh bed frame with drawers at the end of the bed. They delivered it today and set it up. I am very happy with my purchase. And the guys were real nice.
Don’t order anything from this store! I ordered and paid cash for a $6000 bedroom suite from them in Feb 2022. Was told it would be in by May. May came and went. June they called for delivery of partial order (several times) I told them if bed was all was all in I’d take partial order. They delivered bed frame and one dresser with no box spring or mattress said they forgot to load it on the truck would be here in an hour. Then got phone call they couldn’t locate box spring but would deliver mattress. They were looking in St. Louis to see if it was there, no, it wasn’t there but they could have one to me this week. Ok. Then I get a phone call the next day which was a Sunday from the original salesman that the set has been discontinued but they could deliver the bed and a dresser but we would have to come and pick up the other dresser and ONE nightstand if we wanted them and they would reimburse part of our delivery fee and it he other nightstand!! He didn’t even know they had already delivered part of it! I asked him to find another nightstand at another store and he said he couldn’t do that! My husband called them back and told them to cancel the whole deal and to come pick up what they have already delivered! Told us it would be 14 days for refund! Needless to say I was so disappointed but now I’m mad. Why wouldn’t you finish an order before you discontinue it! Very unsatisfied with whole process and every department!! Makes me wonder if they are fixing to file bankruptcy or go out of business!
Horrible experience. They have gone down hill. Having problems getting my items. Items have been cancelled on deliveries without notice. I have spent over $12,000.00 over the years. Horrible compensation. I will choose somewhere else to buy my future products. You lost this customer!
Really great sales team
Purchased a bedroom set from the Joplin Store. Went to the warehouse to pick up our products and the headboard was missing. Had to have it re-ordered, and when it was finally delivered 8 days later the hardware was missing. We contacted the store on July 5th and have yet to receive our hardware to be able to put our bed together (July 23rd) . We have a brand new bedroom set and are still being forced to sleep on the floor because noone will follow through to get the stuff we need or call us back about it. #worstcustomerserviceever
Our furniture came in just as expected and everyone we worked with were very helpful and courteous.
Awesome store , awesome sales rep.
I purchased a mattress July 2022. The service was friendly, helpful and knowledgeable. I would recommend Ashley Furniture in Joplin. Words cannot explain my satisfaction . Brad Lee was my sales person and he is awesome. Nerissa Garner
Awesome service and great value
Shane was awesome! Showed us exactly what we were looking for, instead of trying to upsell something that didn't fit.
This is the worse business to buy anything from if you need furniture go else where because delivery is a nightmare. I have asked multiple times to pick up my bed from the store in town and all they say is I can drive to Springfield to pick it up. It has been "cancelled" for delivery twice now by staff not from lack of me speaking to someone confirming delivery. This is a horrible experience and I have reached out to Ashley on Facebook with it going no where I refuse to keep trying to correct this issue. I have scheduled delivery one last time for this Friday and if I do not receive my bed on the first of July you can just cancel the whole order!!!! I will never purchase anything from Ashley after this ordeal. Customers should be your top priority because they are what keep you in business!!!
Shane was great, in and out quickly and got a great deal.
Fast friendly service!
Top notch. They didn’t hide any details or costs, and split things up to make it work with my credit (low) and financing options. 10/10
Very polite, helpful with us finding furniture. Would recommend them to all.
Jake was awesome. Not pushy and very helpful, didn’t seem like the typical sales experience were they where forcing you into a purchase. We said our budget and they did everything they could to get the product we wanted in the price range we needed. I will definitely go back for any furniture purchases we make.
Shane was great. Super helpful and went above and beyond. He made a sale from me today.
Great service
Brendan was helpful and I got two pieces I’m excited about. The only reason I’m not giving five stars is because the side tables I wanted were out of stock. Everything else about my experience was great!
The sales guy was great to work with, knowledgeable about the items and lead me right to what I wanted.
Brandon Fox was an excellent salesperson he was very polite he was very informative and he was not pressuring me he did a great job
Ray is a great guy and very helpful! Great to work with!
I ordered my furniture in July of 2021. Was told by the salesperson that she hasn’t seen any delays past 12 weeks. I told her specifically that we were moving into a brand new home and didn’t have ANY FURNITURE. So it was very important to me that we would have a bed ASAP. She again assured me the longest delay was 12 weeks and she didn’t even expect it to take 12 weeks. I feel like she lied to me just to make a sale. Here we are in April of 2022 and my mattress is still on the freaking floor. I call every week and the dates keep getting pushed further and further out. I was told they’d take $250 off my total for my trouble once I receive my furniture. I would literally pay an extra $250 right now just to have it now. I paid over $3500 in full for my furniture and I still haven’t received it. It’s been ALMOST A YEAR SINCE I ORDERED!!! How does your company still have customers after crap like this?!?! I’m so disappointed. I feel like I’ve been ripped off. DO NOT BUY FROM ASHLEY IN JOPLIN!!!!!!!!!
They were very helpful in showing us our options based on what we wanted.
Great experience with both sales associates I dealt with to find my perfect kitchen table.
Jason was very helpful in helping us find the right sectional for our needs. He told us about so many options and even discussed mattresses with us. We left buying exactly what we wanted and needed!
The salesman was very helpful and not pushy to make a sale . Will go back and shop again.
We placed an order for this power reclining sofa in December 2021 after raising a GRB claim for our old damaged sofa. We paid 650$ in addition to claim amount received by GRB. They did deliver this new power reclining sofa on December 15th 2021. During delivery the driver noted that one of power reclining seats is not working and that they will raise an incident request and get it fixed as soon as possible. Even today I.e., on March 2022 , we are still waiting for right parts to arrive and for the service team to fix the sofa. Ashley sucks at post sales support. I would never ever recommend buying anything from Ashley ever again. It hurts that these people take money and never be bothered to fix things which were delivered defective even though they are supposed to be brand new pieces. They deliver old showroom on the floor models. That’s why it was defective when delivered. And worst of all is…. Whenever you call customer service , you have to explain everything from start as though they don’t have anything about your order in their computers.
Great place staff was awesome got us fixed up on the partytime set will be buying again from them soon
Very great service! We were able to get the perfect bed! They even had their mattress specialist explain more in depth how everything works. Highly recommend if you need a new mattress or any furniture at all that you visit this store.
Very friendly staff and willing to help answer any questions I had. Straight forward and honest about delivery delays. Second purchase from this store and I am very satisfied.
Went in to look for a new sofa had been to a few other stores prior.... Didn't really find what I wanted and walked around alone. Brandon greeted me and walked with me to answer all questions. Really appreciated all the help and how simple everything was! Found a beautiful Green sofa just like I wanted!
I bought new living room furniture that I think I will absolutely love. Ray was great to work with and the furniture is arriving ahead of time!
Sales person was all over us... we left..
Great sales team seemed to get more honest responses from them about our mattress purchase. Seemed to get the best deal compared to their competitors. Definitely recommend them.
This is the worst store. Ordered 2 leather couches took almost 2 months and looks terrible. I would not have purchased furniture that looked like this. Tried to return they declined said someone would come look at it. Filed a dispute and they have yet to acknowledge it. You can come get your furniture as I will not pay for furniture I can not use. Could have got better at a 2nd hand store.
Came in to buy a furniture set for my daughter. Our salesman, Jason was very friendly, knowledgeable and it was overall a relaxing experience. No high pressure sales. We will definitely be back in to purchase more furniture from Ashley.
Not good, sorry! Although I like most of Ashley’s quality furniture. I’m not impressed with getting railroaded into decisions in which I change my mind & therefore get ostracized for.
Marcus was fantastic! Our Ashley store in Joplin is legit. Back to quick delivery and getting us our new mattress in less than a week. Many other places to shop but hard to beat 60 mo no interest.
Nice environment with friendly staff, highly recommend
Ashley's had just what I was looking for and the salesman was very helpful.
Bought a mattress at another store. Had to return it. Staff at Ashley HomeStore was very patient with my husband and I. Salesman at Ashley talked with us. To see exactly what are needs were. Didn't push anything on us. Wanted us to feel comfortable with what we were purchasing. Didn't take but a few minutes and we were totally approved. With our credit check. Very pleasant place to shop. We will definitely be back. Thank you, Mr. & Mrs. Martinez
I had this dresser delivered a few weeks ago and have called 5 times to open a case for exchange. Called the store and they refer me back to the 1-800 number. Everytime I call the 1-800 # I have to reexplain everything like they don’t have a computer they can look up notes in. My bed and nighstands are still on backorder and I have been patient. Wish they would take care of the dresser they delivered. It makes me sick to look at everyday. One drawer will not open all the way. Top two drawers are uneven. Wood is warped and 2nd drawer from the bottom rubs when opening. Highly disappointed. I wish they would just give me my money back and pick up what they delivered. I will never do business with Ashley Homestore or and Mathis Brothers for that matter.
Purchased a new Sofa and wide chair, friendly and helpful sales clerk, she took my husband's poking fun in stride. Only issue was ... it is going to take 90 days for delivery!
The best Ashleys furniture store within a 100mile radius. I’ve purchased couches once before and now a recliner and have always had a good outcome. Highly recommend Joplin location. Also, they give you your space and simply want what you want.
EmMale greeted us when we got in the store. She offered to help, but gave us space to shop. She answered all our questions and was ready to close the sale when we were. Very good experience.
Been getting furniture there good help from the salesman
Great help and really want you to get a good deal and don't pressure you at all about buying something. Very friendly staff!!!!!
Was very easy and better stock than other surrounding stores.
No pressure and great experience. Staff was very knowledgeable about all inventory. We bought a sectional and are very pleased with our purchase.
Great service at the time of sale and the price guarantee is the bomb. My sales person issued me store credit a few weeks after purchase when prices were lowed and I was able to buy some additional needed furniture without blowing my budget.
I purchased a bed,nightstand, and mattress for my 2 year old son. We’re looking for something that will last him for years to come. I’m happy with the purchase but not confident in the financing. I feel like we didn’t get the best deal after looking at the online price and financing options since we’ve made multiple purchases with our Ashley card over the years. I felt confident in going into the store but after making a cart online it doesn’t look to be that way. I’m super irritated right now and may possibly cancel my order. What a let down!! 😖😖
We were in and out within record time! We found the products we wanted with help of a sales person quickly, paid for our products and were gone. Everyone was so helpful and knowledgeable regarding the products they carry! Quality furniture for a good price!
Very friendly and helpful.
We bought our Kitchen Dining Set and Bar Stools here. We were helped by Olivia on the phone and in store. She did a great job of meeting our wants/needs.
We had an amazing experience! The gentleman that helped us was fabulous. So patent with us and our three children. He knew when he needed us and when we needed a minute to ourselves. This is probably the best furniture buying experience I've ever had. Thank you!!
The salesperson was friendly, helpful, and got us a really great deal. Overall a really great experience.
The sales person was very helpful and knowledgeable. He took his time to explain the differences between the mattresses and allowed us time to decide on our purchases. He explained the different finance options and allowed us time to discuss our choices amongst ourselves without pressuring and was very patient with us. We never felt we needed to hurry and decide. The assembly part of the deal was the icing on the cake for us. We were very happy with our choices and feel we got a very good deal for all that we bought. Many thanks to Brad Lee in the Joplin Mo. store. Carol Coffey
Great service and great people 👍
Sales person was very helpful,gracious,and knowledgeable
Friendly and very helpful!
I have been waiting since April for an exchange from a broken couch to be delivered. Every time they give me a date it gets pushed back. now they are saying November. Don't buy from them. They refuse to have any resolution and will not refund.
Shane Kieffer was very accommodating and helpful. We were very satisfied and we will certainly be back.
Great service got everything I was looking for. Great insurance plans to cover your investments.
Had a great experience with our salesman Shane. He was friendly and had a great personality and attitude. Will be going to see him again to buy our next furniture!!
The staff were very helpful in answering any questions I had, along with making sure i got the best deal!
We had a nice experience at the store. We purchased a sofa and love seat. We tried several styles and found one that fits both of us. It was nice to have a good selection.
Low pressure, friendly, and clean. Brendan and Ryan made the process easy and fun.
We placed an order in August. Our salesperson told us we would have it AT OUR DOOR in 8-12 weeks. We were also told we would have an update in 4-6 weeks! As October rolled around, we heard nothing, so I called. I was told we would have to wait AN ADDITIONAL 32 WEEKS!! That makes the approximate wait from purchase to delivery 41 weeks! After multiple calls to the company, I was told I would have the privilege of receiving JUST my headboard for my bed by October 7th! The customer service rep told me he would submit a ticket for the remaining orders and I would know something within 48 hours. 72 hours passed and found nothing out. I called up again and they said it would be 30 weeks and I would get my headboard on the 13th of October. So in a matter of two days my headboard was pushed back almost a full week. I decided to cancel the order. I requested a full refund, which they had no problems with… HOWEVER, to get my refund check, I would have to wait 6-9 WEEKS! SIX TO NINE WEEKS FOR MY REFUND!!! What kind of company does that?! The excuse? “We have had so many cancellations and we can’t quite figure out why and our accounting team is super behind.” I can’t tell ya why you’re having cancellations… your customer service is pathetic, your sales people are liars, and your wait time is ridiculous. We went down the road to another place in town and got a bed that night.
Not happy with service. Ordered over 3,532.00 of bedroom suite furniture June 5 2021. After frustration on the way this has been handled received part of the bedroom suite NOT all of it and here its going into October and still have not received the rest of my order.. or any information on rest of my order!! Update gave info on order to to Ashley furniture and still no help!! They gave a estimated date of oct 26. Key word estimated, so that is no guarantee I'll receive furniture by by first week of November. I highly recommend you shop for furniture else where
The attendant who helped me, Marcus Dickinson was very informative about prices and what I was looking for and what else I would need. I really appreciated his advice and his kind demeanor
Ordered bedroom suite at Ashley Furniture store in Joplin mo . sales person Olivia said it would be delivered 8 to 12 weeks. order was placed June 5 2021. well past 12 weeks I had to text her numerous times she would never reach out to me to update and I could never speak to her by phone about our order she would only text. I threaten to go up to Joplin store and she then called and spoke to me. I have been told different things from each employee that works for Ashley. So when Olivia asked if I wanted part of the furniture at first when it was past 12 weeks I had said no that I wanted it all at once the reason for me saying that was because when I had spoke to another employee and they said if you receive part of the bedroom suite and something happens and it is discontinued I would be stuck with the incomplete bedroom suite. Like I said it was past 12 weeks and living out of my boxes was getting to me so when i threatened to go up to Joplin store she called and was able to get part of order delivered. Sat home on Saturday waiting on delivery did not show up something happened. So she credit me 250 for our trouble we had. Finally next Saturday ONLY part of bedroom suite was delivered ON September 18. Still trying to get ahold her the salesperson about the rest of the bedroom suite!!! I have received just part of the order here it is going into October 3, I still don't have the head /foot board side rails and slates, mirror to dresser and bench. they were suppose to credit account 250.00 for the trouble. I would like the rest of my bedroom furniture that I paid for!!!! I should of known better my sister ordered a bunch of furniture from Ashley and had same problem and had to cancel the order and buy from another furniture store, but I did not know this until after I had placed my order had I known that I would of not bought from Ashley Furniture store. I have been going through a lot reviews and it does not look good on your guys part.i also have text from the salesperson that I saved if something is to go wrong on this order. I would greatly appreciate if this would get resolved soon and make right!!!
Brad was amazing. He helped us with what we went in for and the stuff we found as we were leaving. Great customer service and engagement.
On our 20th anniversary we decided to purchase our very first brand new living room set. We wanted leather. We went to the Joplin store and spent several hours talking, reviewing and deciding which set we wanted. We really wanted 100% leather but couldn't quite afford it. So we got several other options presented to us by the salesperson. The salesperson had really talked up the one that we ended up buying. Telling us that although it wasn't 100% real leather that it was very good and durable. We asked specifically about peeling issues. We had seen that a lot and DID NOT want that to happen. We were assured it was a good product. We also had a 3 year warranty on it if there were any issues with it. This was going to be a purchase that might have to last us for the next 20 years! We wanted to be sure it was the right one. We bought the full set and loved it --- at first. Then about 18 months into having it We began to see peeling! I was so disappointed to say the least 😞! I called and got the warrantynumber and called it. I also called the store. No luck! Was told it didn't cover this. It was considered "normal wear" and that if it had been animal scratches or a knife cut they would have repaired or replaced it. What??? You're kidding me? So I could have taken a knife to it or let my cat scratch it up and got a new one or repaired!? Wow. So now I am stuck! Stuck with a piece of Ashley furniture that overall is pretty comfortable and the frame is durable (except on the individual recliner which has broken numerous time) BUT it looks horrible on the outside and is an utter embarrassment and eye sore to tho se who enter or home. My family and company that comes have to pick pieces of the couch off of them almost every time it is sat on. We try to keep it covered but blankets and covers just keep coming off. We spent a lot of money to have one of the most disappointing purchases ever. We waited a LONG time to buy a nice piece of furniture. Who knows how long we will have to wait this time around 😞. Oh...and the arm on the individual recliner we bought has broken numerous times. I would love to be able to leave a better review for this product but I cannot. I will tell you...do not buy a product that is "like leather" no matter what a salesperson tells you. And the warranty? Useless. You will be very disappointed and frustrated! The salesperson was nice but the purchase is heartbreaking and this is what we have with us for years. So sad.
Purchased a bed with a 3 month wait. Found one else where. Went back for a refund. No refund 21 days ago. Moral is shop elsewhere 1st. 30%cancelation fee after 2 days, 3 days is false. Staff was nice.
Although they have a great selection of furniture, you have to be cautious dealing with Ashley Home Furniture. Stores are owned by different companies and they don't necessarily honor the warranty. In addition, the warranty company GBS is a fraud. They supposedly will replace your furniture and the brochure indicated that are damage was covered. We made a claim and they said that we had to repair the decking, we spent money repairing the decking to tell us that it was not covered (even though they told us it was). DO NOT BUY THE WARRANTY. It is a joke and waste of time. Since we were unable to use the warranty, Ashley does give you store credit but we had to drive two hours out the way because our local store didn't accept that warranty company credit. We drove up there and ordered furniture to use the credit in September. In October, I requested when the furniture would be available and was told the week of November 16. After waiting for that week, I again inquired who was told that we "owed" money even though we had paid for the furniture and the unpaid amount was the credit. After being told that the store would contact me and waiting, I contacted the store who transferred me to Corporate (after 30 minutes of waiting) who then told me I had to contact the store as they couldn't take payments over the phone. I called the store back and finally talked to a customer service representative who sent me a bill via email (they can't take payments over the phone) and immediately called back to try to set up a delivery date. There was no answer and I left a message. It has now been a week with no return call, no set up for delivery, and likely we will never receive our furniture. If you buy furniture from Ashley, GOOD Luck.
The sales team is real nice and helpful. If you want to look around for yourself, they are cool with that and they don't hound you like some car lot salesmen do. They have a great selection of furniture. We really liked the party time couch. It have electric operative recline and headrest. For my body I thought those were nice features because it most seats I can never get comfortable. That couch also had touch led cup holders. There is no public restroom here.
I work a 96 hour work week. We had meticulously planned for this delivery. Our driver was extremely rude to me over the phone. He had the audacity to tell me he can't wait 15 minutes for me to get there when in fact someone was already there. All you had to do was knock hard on the door which will set the dogs off barking and my parrots saying come in. In the space of that 15 minutes I had our neighbor Ray come over. Allen was in the bedroom putting his leg on. They couldn't have been in that big of a hurry as they were already late, what was another 15 minutes. I called customer service and was treated horribly like I was the bad guy. This is so ridiculous. I'm extremely upset at your lack of customer service. You can cancel our order. This was so uncalled for. We will never do business with you again. IT WAS WRONG ON ALL LEVELS.
Hi, good store bough fancy bed and got mattress , bed was free hell yes
Marcus was extremely helpful and knowledgable about the items we needed. He helped get us set up with 2 new beds for our kids, and he was extremely pleasant to work with. Will be coming back very soon.
Brad helped with so much and was able to answer all our questions. Great service and very friendly! Definitely going to recommend to family and friends! Will be shopping here in the future again!
Brendan greeted us with a friendly attitude and was genuine through out our entire experience. He was plentiful of knowledge of the products. He was definitely there to help and not to sell. He was great with helping explore our options financially and with the products that they offered. We enjoyed our experience with Ashley Home Furniture because of Brendan.
My family and I recently went into the Joplin store. We had great customer service throughout the whole experience. Brad answered all of our questions and was super helpful but also gave us the time we needed to make some decisions without us feeling pressured in any way. The store manager also helped us out a ton, stepping in and finishing up with us while Brad was helping another customer. Great team work and great customer service.
Shane is the man!! Had an awesome experience, considering it was the first time I had been in the store. He walked with me through the store and answered all of my questions, even the stupid ones. Highly recommend!
*Edited* We had set up a time for 1 piece of our furniture that was in stock to be delivered. Was told that we needed to be home, and the area cleaned for set up. Nobody came, or called to say they weren't coming. Was given another date, 3 weeks out. Nobody came, or called to say they weren't coming. Called again. Being told now, another 3-6 weeks. Enjoyed looking at all the furniture. Tons to select from. Salesman gave us space to look, but was always quick to assist when we had questions.
I ordered a bed set and got the set but missing the hardware, it's been a month and my bedroom looks like a storage room with big boxes. I still haven't got all my hardware yet and I'm still sleeping on my bedroom floor. For a so call professional store, you really gotta work helping your customers out because I spent a pretty penny not to sleep on my floor. I'm very unpleased and would like y'all to stop being lazy and help. Never getting furniture from again. y'all are way to lazy and sloppy
Update to the update... even delayed over another month now, no apologies, no concern. Update, well, unfortunately, I spoke too soon. Terrible communication, they sent a rug through FedEx that we did not order and we had to store it in our home for 2 weeks until they had time to come by and pick it up do they wouldn't charge us 🙄 Our couch is now delayed over a month and absolutely no apologies about it, extremely unsympathetic. Lowering the rating, extremely disappointed, out over a thousand dollars, absolutely nothing to show for it and no one that cares at the store. We honestly had a bad experience with Ashley's many years ago in another state, after moving to Joplin, we decided to give them another shot. So, I was whole heartedly impressed, this experience was already ten times better, patient, helpful and best delivery time windows in the area. They were not pushy, let us think without pressure, and we found a wonderful deal on pieces we weren't expecting to. We haven't gotten our furniture yet, but we are very hopefully optimistic! My only reason for not a full 5 stars, is that I haven't gotten the furniture yet, but I'm very hopeful it will go well and then I will update this review to 5!
I was greeted in a friendly manner. The salesperson was helpful and knowledgeable about the product I was looking for. I was able to order exactly what I wanted in a very efficient manner. The salesperson was clear on when I can expect the product and I look forward to doing more business with this store in the future.
Customer service was excellent. Very knowledgeable about there products, very nice, and not pushy.
Great customer service!
Ray was very friendly and helpful both times I went in. He made the buying process quick and comfortable.
We went in honestly just looking at an idea of price range to save up for a new couch but Brendan helped us find a couch we loved. So we ended up ordering that couch and having it delivered to our new place on a card he helped us set up! Thanks so much for the help and getting us our new couch!
Jesse was awesome very helpful. But i am giving 4 stars because you have to wait 2 months to a year for furniture you love.
I worked with Olivia Savage. She was very sweet and professional. Would highly recommend her. :)
Fast, friendly, and fair! Roy was wonderful in answering all of our questions.
Brad Lee was a fantastic sales associate! He really sold us on the TempurPedic bed we bought. He was great! Got us in and out with a bed we love!
The service was very good and very fast
My salesman was very helpful and polite. He carried cushions around to help me decide on colors that would match the sectional I was purchasing. The selection in the store was very good and he was honest with me when I asked about delivery time. All in all it was a very pleasant experience.
Our sales person Brad Lee was very informative about everything we were interested in. Would recommend Ashley to anyone.
Great service
Nice furniture, I just go in to pay acceptance now, please never go through this lol an company!
They are wonderful here. Andrew is definitely our go to for our furniture rep.
Friendly service staff!
Pricing was a bit out of our price range, too many other options. A lot of stores are delayed on shipping, yet I can’t justify spending that much and waiting 4 months!
Ray was super helpful and gave us all the information we needed to get our dream couch
Been waiting on my couch since September 2020. They keep pushing back the estimated delivery every month. At current rate, I'll be lucky to have it by September 2021. Covid or not 7 months to a year us is unacceptable!
Had an awesome experience!!! Everyone is so nice and work with you to help you find whatever your looking for!!!
Mark Dickinson was very helpful and went out of his way to help me find what I needed. Found what I wanted and even got a discount for paying with cash. Great experience!
Just bought a couch here at the Joplin location. We’d missed a sale from a couple weeks ago and Shane was able to work with us. The experience was quick and easy, no hassle and we were in and out in about 15-20 minutes. Shane was polite, not pushy or intrusive and answered any questions that we had.
Fantastic service. Staff was very informative about the pieces of furniture, took us straight to our options based on our description, very friendly, helped us through the process in a quick manner and kept us very involved.
They were so helpful and knew alot about what I was looking for. They were no pushy or overwhelming you. It was a nice experience.
Ordered a couch from the Joplin store! Olivia was so helpful and made the process as easy as possible for my husband and I! We cannot wait for our new living room set to arrive! Due to Covid there are some delays but Olivia assured us we can contact her and she would update us on our order ASAP!
The sales people weren't to pushy, and were very accommodating. They even rearranged furniture so that we could see how it looked before agreeing to buy it.
The salesman was very friendly and straight up about find what would fit into our budget the best. Him and one other employee even stayed late to get everything situated so we did not have to make a second trip
My wife and I have been very satisfied with Ashley products it does take awhile to receive it but the sales staff is top notch when you arrive at their store and when I have picked up at the store or warehouse in Springfield their associates there as well have been outstanding.
I called the store to complain about a delivery driver. The guy that answered the phone hung up on me! Not happy!
Not only our furniture keeps getting delayed, and damaged to top it off the manager was rude as hell, was in store talking to manager about my issues he just walked away arranging the store leaving me standing there. Most definitely wouldn’t do business with me at least not the Joplin store!
Purchased a new bed today in Joplin's store. Salesman was extremely helpful!
Very nice knowledgeable people. Great deals too!
Great customer service, nicely decorated and easy to access floor plan in show room.
Great customer service! They were very attentive, helpful and upfront with us
Shane Kieffer was very helpful. The item I wanted was not in stock. Shane had it ordered and I was out of the store in minutes. Great shopping experience!
Very nice people. Just wish told me charge a $100 to deliver
Great customer service! Brad was very helpful, checking up on us, giving us information to help us make a decision, without ever being pushy. Really good experience.
Loved it! Mark was a great help. They work hard to get you the deals u need.
Excellent service Ashley's is the place to buy furniture
This place is a complete joke!!!!!!! BUYER BEWARE!!!!! I purchased Furniture in February 2021 from the Joplin Mo store and had nothing but trouble. I am still waiting on a piece of Furniture and every time I call I get nothing but lies. They give you a date and that date goes by and you have to call again and they again tell you lies. I would not recommend this Store to my worst enemy!!!! So therefore I cannot rate this place at all. I would not buy from this store AT ALL!!!!!!!!!!! And again you have to rate this company before you can even share your review!!!!!! If I could I would give a -100!!!!!!!!
Great Easter Weekend deals and very helpful staff
I have ordered their products, and wow it took them over 3 months to deliver. When it finally got delivered, 3 parts were damaged. I reached out to the customer service and they would be happy to exchange but it will take 3 additional weeks to get delivered. I said OK. I waited patiently. 7 week passed by I reached out to the customer service and they said we are trying to help you and trying to figure out why it is so long. I was totally not happy with the product itself during this time of use. I asked them if you can help me return or something. They said thank you for choosing Ashley Furniture, unfortunately you are outside of timeframes for return but can do exchanges. Well I said how can you promise me the exchange when the initial exchange have even arrived yet in 7 weeks. She said no other words but ended the conversation. Her name is Nelshana. Totally not happy with the Ashley Furniture and the customer service. I have to edit this review because to show how unresponsive Ashley Furniture is. Worst customer services. Worst product. They will not even try to answer my question and instead said we delivered your order and now pay the full amount. Even though I have requested several times we didn't like the product, the product is not worth the price I paid. The bed frame is squeaky and makes a lot of noise. They seems not to care about the customer frustrations. Well thank you very much Ashley team, I will pay you back regardless of how I feel because I don't want to destroy my credit. Thank you again. Worse experience ever and will not recommend any one to use your products. Thank you again for all the great work you have done for me. Have a great rest of your day.
It was great. Answered all our questions and weren’t pushy at all.
We received excellent service and care during our visit to Ashley. Brendan Fox was kind, efficient, and courteous. We found exactly what we wanted.
I have bought furniture from Ashley Furniture several times over the last 18 years and I have never been disappointed. The sales people are wonderful! They show you what you ask to see. Show you all of your options and allow you to make your decision on your own. The furniture is good quality and lasts for years. The only thing I don't like is the way the pricing is presented. You have the sticker price and the assembly price and the delivery price and the protection price and if you change your mind you have a restocking price. So by the time you add everything up and add tax your final price looks nothing like your original sticker price. 😢
Their princes are like if they're selling the best, but no
Received great and timely service. No pressure sales tactics were used. Will definitely shop Ashely for all future furniture needs.
Great and fast customer service!
While this location has offered great customer service I am very disappointed in Ashley furniture as a whole. I will never use them again. I ordered a couch And had to wait 6 months for it after being told 6-8 weeks. Then I decided to give them another chance with a bed and it’s been 3 months, still no bed. I was told 4-6 weeks. I’ve called and keep getting a different day the bed is supposed to arrive to be delivered. I realize this isn’t the stores fault but whoever controls distribution really needs to figure out a better way to do things.
This is by far the best furniture place here in town. Everyone greets you with a smile and makes you feel welcome!! Associates help find what works best for you and are NOT just trying to make a sale. Very personable!! I had the opportunity to have Ray help me get everything I needed! I came in with an exact set that I wanted from online and he found it for me and took the extra time to price match and find the best deal for me as well as checking to see if I was approved for leasing! HIGHLY RECOMMEND RAY!! Super nice and was even understanding when my kiddo was running around the store! Overall great experience and I can’t wait to get my set!
Had a great selection of Dining Room furniture within a wide price and quality range. Our salesman was very knowledgeable about what type of furniture would best meet our needs and survive a long time.
They were very informative about the products and askes all the correct questions.
They were nice people but the pricing was confusing because one said different than the other the seller says a low price but the girl said more than I can pay. I'm sorry I am the only one paying the bills
Ashley furniture is comfortable and very reasonably priced the salesman was very respectful and knowledgeable about the furniture I will be buying more in the future
It was a great experience. All the salesmen and women was very helpful. I would definitely recommend them to everyone.
Had a great experience with the Joplin MO store. They were able to get me a better price than expected and I was approved at no interest for 24 months without having perfect credit. Ray was our sales person.
Brad Lee is a great salesman.
Was in and out. I knew what I wanted and the staff was friendly and helped answer any questions I had.
They were very good about helping me find a mattress that I wanted in my price range
Looking for living room furniture that could be delivered to our home in Michigan by one of their stores... Spent more than $3000 which included a $170 delivery charge.. Marcus lied to us about it happening and didn't notify us there was never a possibility of delivery to our home. He was notified within two days of our purchase but never told us. I called 3weeks later to find delivery date and was told by their main company delivery scheduler that they had notified Marcus within two days of purchase that was a distribution problem and not happening. After calling him for two days... Was able to get a refund.
Had a great experience with salesman Andrew. He went above and beyond. Was so helpful and explained everything. Went a bit over our price range but it wasn't Andrew's fault!!! We just decided to get an extra recliner. We return to store when I need another piece of furniture.
Love this place! We will be going back for all our furniture needs! Just got more furniture there, and I was very pleased. I would recommend to anybody, even family and friends.
We were very pleased with the selection of furniture. Shane was extremely helpful and answered all of our questions! Can't wait to get our bedroom set delivered!!!
Excellent staff, willing to help, and inform. They know there products and will do there best to insure you are happy with your purchase Months later after posting an excellent review, NOT an entry winner. OH well. Still yet to receive products that I purchased! Not to satisfied as a customer anymore.... Now even longer... Ordered a entertainment wall center at the end of February. First was told it would be available in April. Then was told couldn't get all pieces it will now be May. Now May is here... Guess What! It is now going to be sometime in June. WILL NEVER AGAIN! Still waiting, pretty much the first of June now. Got a text message saying that it maybe into July now. I would love to cancel but will get charged a cancellation fee. Worst transaction I personally ever dealt with.
I purchased 2 couches online at Ashley.com. They lasted 5 months. Camilla Foggie sent someone out to take pictures. That was a 1 month wait. When I contacted her she did not remember and asked for pictures. I sent her three. Two weeks later I email her and she is out of the office. Esteban Alba-Perez is filling in while she is gone. That person strung me along until Foggie came back. I email her telling her I was still waiting for that fast customer service. Waited a few days and sent another email. Still waiting. Today I got a reply. Still waiting for what. The amazing thing is the emails are all attached. All she had to do was scroll down and read. So I’m doing to report to BBB and look for two new replacements from ANYONE BUT ASHLEY UPDATE. ASHLEY, after another month got back to me. He claims the warranty was expired. Is now after months of trying to get a replacement. WARNING. ASHLEY FURNITURE DOES NOT STAND BEHIND THE JUNK THEY SELL. THEY HAVE POOR CUSTOMER SERVICE. I GOT THE RUN AROUND FOR OVER 4 MONTHS.
Very helpful.
Loved shopping with Ashley homestore! Our salesman Shane was super helpful and was very informative! Very happy with our shopping experience!
Jason was super helpful. Very nice and answered all our questions. Gave honest feedback with any concerns we had. Worked with us on financing and helped to get us the best discount. Really great service!
Was in and out and bought a mattress in 30 minutes. The gentleman who helped up buy our mattress was super helpful and got us exactly what we were looking for!
Walked in trying to look for a dresser and almost every employee was playing with their phone. Several looked up and as I smiled going to ask a question or head in their direction they scurried away. Definitely not going there again.
A lot of options and the salesman was not pushy. We had a great experience!
excellent service 👌
We gave our salesman a low budget and he managed to get us an EXCELLENT deal and still kept us UNDER our budget. I have never felt that I was listened to about what I wanted so much from a salesman before. Wonderful service.
Everyone there was very nice and made the purchase super easy. Overall.a great experience!
I was helped as soon as I walked in, but also given the space to walk around and look without being bombarded. Once I made a decision, they were able to wrap things up quickly and I was out the door.
Ray was the best sales person and one of our best shopping experiences in a long time. Highly-rated
excellent attention.
Happy with the customer service no hassle. I got what I came in for the only down fall is the lead time on waiting for the funuture. I'm not complaining just letting you know there is a wait.
Walked in looking for bedroom set an my salesman went above an beyond too get me exactly what I wanted an in my price range . Good quality of selection of furniture
I love my Ashley's Furniture store in Joplin, Mo. My husband and I have gone in 5 or so times trying to make up our minds on the right sectional for our home. Everyone was so nice, no pushiness at all. When we finally figured out what we needed in our house, we had pretty exact measurements we had to stick to. Olivia was on top of it! She found us the exact couch I was picturing in my head. She even double checked the measurements to make sure it would fit like we needed it to. She was very kind and personable and gave us plenty of time to think it over by ourselves. Definetely no "sharks" like there are in other furniture stores that won't give you any elbow room. The couch is going to be delivered right to our house so we won't even have to hastle with trying to fit it in our truck bed, carrying it, or setting it up either. Win win right there! We even had our 2 year old come in a couple times with us and(you know how 2 year olds are). They still didn't make us feel uncomfortable or embarrassed about him wanting to run around the couches and such. All in all, I have no complaints. Olivia and the whole staff are great. Plus the store has a great vibe to it and plenty of space to walk around. 5 stars for sure! Would give more stars if I could. The whole staff seems like a family and I really like that as well. Thanks for the help, guys!
Our experience was excellent! We came in looking for a couch set and found what we were looking for. Ryan was awesome helping us find exactly what we wanted. Definitely repeat customers!
Find what we was looking for. Kind salesperson. Good financing.
Brad is the absolute best. I had my eyes on a living room set, but found out it was too big for my living room. He was very patient finding me something that would fit and asking what I wanted and only showing me items that fit my wish list.
Andrew did an awesome job at the Joplin store. We picked out the perfect mattress at an amazing price. Awesome place.
Our items were in stock and to be delivered within 2 weeks- now it will be a month before they arrive. Not happy with the delivery time, would not have bought if I knew it would take that long! update- as of 3/26/21 I have not received my $859 refund. All I get from Joplin and corporate is the run around. 8 weeks of holding my money hostage!!! DO NOT BUY FROM HERE!!!
We were so happy with Brad Lee at Ashley Home Store in Joplin. He greeted us immediately. We told him what we were looking for, and he stayed with us until he led us to exactly what we wanted. He was kind, personable and knowledgeable. We walked away with the perfect sectional. I’ll go back and look for Brad when we are ready for another furniture purchase!
I love Ashley Homestore. I haven't bought any furniture anywhere else in 8 years. The only problem I ever have is making decisions, there's so many good choices. The people are friendly and extremely helpful. I would recommend this place.
Great service and help from salespeople , very helpful with explaining and working with us on finding items we wanted. Helping us get approved for financing and going over cost and payments. They were very pleasant and friendly would recommend this store.
I ordered a table chairs and a bench along with a coffee table. Was told everything would be delivered the same time. Recieved my table and chairs today the guys that delivered it were really nice. But said the others were on another list..I called and was told it's going to be another 2 months. I've had to call and miss work twice already and them not show up. Won't purchase anything else there again!!!
We bought the coverage for our daughters furniture. Don’t bother paying for it! They don’t back it. Recliner broke and it’s not been a year and they refuse to replace it and it was suppose to cover if there is other damage to the furniture. They are not covering anything! I am planning on getting new furniture soon, and was going to buy from Ashley!. Not now! We won’t be back! We bought the warranty and we asked questions and said if the furniture got marked on by kids, it was covered. Pretty much everything would be covered. Wrong! My son in laws wood on the back of the recliner broke and he could not use it. I guess the warranty does not cover wood parts. There is also a frame part broke. They don’t cover that either! Guess you pay for warranty just to throw your money away! Was planning on replacing some of my furniture and was thinking of going to Ashley’s to purchase. Guess we will be going elsewhere!
Super flexible and patient with how many times I changed my mind on what furniture I wanted. Very friendly and helpful service. I would definitely recommend here and I’ll be back for more
Andrew was very helpful. We also had help from a mattress specialist that I didn’t catch the name of. They both were very knowledgeable about their products and so helpful! I’ll be sure to come back next time I’m looking for furniture and ask for Andrew.
Even though it says mask required, they do let lots of shoppers not wear them. Only way to get good prices is to do there financing. They prey on people with bad or not so good credit. Without their financing prices are high
The sales personnel are very attentive. I gave the salesperson an idea of what I was looking for and was led right to the furniture I purchased. I wasn’t pushed at all. It was a smooth hassle free purchase. I was told that due to the pandemic that it would take 60-90 days to get my furniture. Every time I call, I find that the automated system has added additional weeks to my order. I bought and paid in full for my couch and loveseat on 10/02/20. Today is January 26th. I called and they now tell me that it will be another 5-7 weeks. 2 weeks ago, their system said 2-4 more weeks. I spoke to a human 2 weeks ago who told me some people have waited since last March. This is NOT acceptable.
Brad was very helpful and allowed us to look for just what we wanted. He wasn’t pushy and was very knowledgeable about the products. We’re glad we stopped in when they had great deals going on!
I knew I wanted a new couch and Bryson helped me with measurements and making sure I knew what I was getting. He wasn’t a salesman that hovered. Gave us space to shop but was around to answer the questions I had when I had them. Made the shopping experience a no stress search for the perfect couch and recliner for our family and house.
Fantastic costumer service! No heavy sales pitches and knowledgeable staff. Shane was awesome. Told him what we were looking for and he pointed in in the right direction. But unlike other furniture stores where a sales associate typically follows you around and never stops talking about what he or she likes, he just let us browse the store selection and checked on us a couple of times. My wife and I found a couple of recliners we liked and the purchase was finalized within a few minutes. Now, here's the great part. Shortly after getting home, my wife searched online and found the exact same recliners at another location at a considerable savings. I sent Shane a few text messages to show him what we'd found and which store had the recliners cheaper and literally within a few minutes Shane had confirmed the cheaper chairs and re-wrote our sales ticket to sell us the chairs for the discounted price. Ashley's price match guarantee is solid! They have definitely earned our repeat business. Thank you Shane and thank you Ashley Home Store!
We loved the experience! The staff that helped us and were very patient with us while we were deciding. Shane was who helped us and he was great!
Was shopping for a mattress, been to several stores before visiting Ashley HomeStore & wish I would have just started here! Was in & out within 30 min, Shane helped me find what I was looking for!
Everyone was super nice and wasn't pushy at all. We will be back to buy more furniture.
An item I was trying to purchase wouldn’t allow me to add it to my cart so I had to call the Joplin, Mo store. Shane was quick to assist me with getting the item purchased and explaining that the long wait time to receive the item was the reason I had to call to place the order. I’m not in any kind of major hurry so it wasn’t a problem. Thanks for helping me out Shane and making the transaction smooth and easy!
Brad was awesome! We ended up staying an hour past closing time because we were trying to make an educated decision on what we were buying. He was very knowledgeable and honest about all his products. We purchased a sofa, 2 reclines, 2 end tables, and a new mattress with adjustable base.
A wonderful visit with a great selection of goods. Looking forward to the delivery of my mattress!
Had a terrible experience. Do your self a favor and get furniture anywhere but here!!! I Waited so long on one couch to be delivered I cancelled the order. During those 5 months I was given no good answers and customer service is horrible waiting on hold for an hour normally, then being talked down to when someone actually got on the phone. My friend continues having difficulty with customer service and the local store from the same time I ordered. That couch broke days after delivery and they are yet to make it right.
Mark & Ryan were great to work with! We walked in and kind of new exactly what we wanted. They made our purchase so seem less and we got exactly what we wanted!!!! Always such a great experience when we go into Ashley’s
Brad from the Joplin, Mo location was very accommodating and helpful with my situation. He gave me honest and realistic expectations for shipping time (which has been an issue for my friends and family recently) and he was able to help me take advantage of all the promotions currently being offered. I will definitely go back to Ashley Furniture for my future home needs, if I ever want to upgrade my current choices. Thank-you!
Nice variety of furniture
Maybe someone from the company will finally acknowledge my request. In a previous post, I stated that delivery kept being delayed. Also, don't bother calling either the store or company. You will sit on hold for hours. I am still awaiting my refund. I have emailed the company several times a week since my purchase. They have not responded. The whole situation is ridiculous. Ashley Furniture...Feel free to reach out to me and explain how I will receive my refund.
First purchase experience was great, everything was ordered properly and only one delay in the delivery process (covid made getting furniture deliveries super long). Our second purchase was just horrible. We ordered in store and in person. We waited 2 months for delivery to find out they ordered the wrong color (furniture guy tracked in mud on our carpet during delivery as well). Had them take it back and called the Joplin store for resolution and I guess it wasn't important enough to return my call. Couple days later Ashley Customer service (called them before the Joplin Store) did call me and informed me they could deliver the furniture the day after Christmas. Come to find out was never coming and was scheduled for March ?. Went down to Joplin store to see why this happened and a remedy. Basically no help other then a refund and really unapologetic about the whole ordeal. Lost me as a customer.
Shane helped us out today. We got a new temper-pedic mattress. I really appreciate that they treated me with kindness long before they ever checked to see if I qualified for financing. That really meant a lot.
Great place and great people
Brad Lee was our sales person here in Joplin MO Great Service ! Highly recommend Him as well as Ashley HomeStore !
This Joplin, Mo store is very nice and full of wonderful options for your furniture needs. Very clean and decorated nicely. I loved that they let you look and helped when you were ready. Ordered furniture and all options and current sales were explained. Will definitely buy from this store again.
Ashley in Joplin Missouri is awesome! We have been going there for about 5 years and Brad has helped us every time. Ask for him. He is ⭐⭐⭐⭐⭐ all by himself. Sales, delivery and merchandise are great too.
Mark was super helpful and patient with us! He was there and helpful, but not overbearing and pushy like a “salesman”! Once we finally made a decision with Marks help we felt confident we had made the best purchase for us!! Update: Once again Mark was super helpful!! We went back to look for a TV/fireplace combo to match our furniture we previously purchased! We ended up deciding to buy the piece after we went home and were able to email Mark with the order request. He responded very promptly and answered all questions I had! Another great experience at this store!!
Always a good experience in this store. They always answer my questions and help me find the best deals.
Ordered a couch in August and still no date on when I will receive. Never received the gift card and Customer Care cannot help either. Just no return and no help and NO DELIVERY!!!!!
The salesman was super helpful and patient with us. We really enjoyed our experience! The only downside is the 8 week delivery time, but I know the wait will be worth it 😊
Found exactly what I was looking for and best part i was able to look without being hassled . When I was ready the associate was fast and informative.
The salesman was super friendly and helpful. Liked the way the furniture was set up across the showroom. We also appreciated the fact that we got a discount for paying upfront for our furniture. The only downside is having to wait so long to get it delivered. Not Ashley's fault though.
Great store, everyone was masked up and very helpful, not pushy at all. I like to be able to look around and if needed somebody is always near by, if you have any questions. Pleasant way to shop.
We were very pleased with Brendan's knowledge of the sofa and loveseat when we initially looked at it. We were also very pleased with Olivia stepping in because Brendan was unavailable when we came back in to purchase the set. The team price matched the online price which made us very happy! Our only regret is that it's taking so long to get our furniture due to the current environmental and economic conditions (COVID-19 supply chain challenges). We don't hold that against Ashley though. Thanks for great customer service and we will do business again!
The salesman Shane K was very nice and helpful. He spent a lot of time with us helping us decide which sofa was the best choice for our money Update it took a month to get the sofa, which we were told it was because of Covid. However, it was a pain to reschedule the delivery . It was preset by a computer and would only schedule exactly one week ahead on the same day (if it was originally a Thursday then it auto rescheduled the next Thursday, you couldn’t make it a Friday. If you needed to talk to a person to try to fix it, then you were on hold for a very long time. The communication between the salesman, the store and the delivery (from Springfield) need improvement. Then we finally got a delivery day. The delivery guys were nice and helpful BUT they wouldn’t take the old sofa. We told the salesman when we bought it that we needed them to take the old one and he said they would . They said they weren’t allowed to take it because of some laws about transporting it and they could get in trouble and fined.
Friendly service. Salesman was very knowledgeable of his products. We were in store for hours and it was a good experience. The only problem is some of the products we bought will not be received for a couple of months because of Covid19,
The sales person did a great job. Helped me find a queen mattress under what I was wanting to spent. Arrived clean and in good shape of course. Will 100% be returning if and when I get more furniture.
Ray our salesman was great to work with. He was very knowledgeable with their products and was there to help as needed without being pushy. We end up making a purchase and couldn’t be happier with their service.
Everything was as expected
Great service. The sales man we got was great, talked to us as he was our friend of many years which made everything easier.
Ashley Home Furniture has been a great experience each time I go in. I have now purchased three major pieces of furniture from them and the customer service has been outstanding!! Highly recommend!!
Upon arrival Brad greeted us and helped us find exactly what we were looking for while staying under our budget. Highly recommend going to Ashley for all your furniture needs!
Great service and furniture in stock.
Nice store, friendly staff.
Had a fabulous experience at our local (Joplin MO) Ashley HomeStore. Was greeted by a most helpful and knowledgeable associate. He never pressured us into anything but guided us, answering questions and making suggestions within the parameters of our needs and budget. Thank you, Bradley, for making our experience at your showroom remarkable.
They helped me with my decision to purchase a new mattress. The deals and financing were great and I’m very happy with my purchase. They also do free delivery!
Amazing selection and amazing customer service!
Olina Savage was very freindly and patient with us while we made our decision was offered a bottled water during our time there felt very welcome thank you.
I recently called the HomeStore looking for an item to see if they had it available for pick-up. They ended up having it in their warehouse. My salesman Brad was extremely helpful and took my order over the phone. He was very thorough and explained everything in great detail. This is my first time purchasing through Ashley and I have to say that they will continue to get my business....all thanks to Brad. He made my first purchase stress free and pleasant. The price of the item (couch) was fantastic and the delivery fee was very reasonable. You can't go wrong doing business with Ashley HomeStore.
Be very careful of buying stain protection warranty. Was told it is refundable at any time if you don’t use it and I was laughed at by the salesman that sold it to me When I asked for the refund. I would say just be very careful before buying a very expensive protection program that they will tell you is refundable.
Very relaxed buying experience. Our sales accociate was very knowledgeable and helpful.
cushion ripping shortly after a year. i’ve had cheaper couches that lasted 7-10 years better than this is lasting! customer service has refused to help.
This is an update to a previous review. If I could give them zero stars, I would. This nightmare continues. I have asked for a refund since the whole delivery and availability issues. I have written different members of customer service. I have attached my receipt and have only received one reply saying that she didn&'t know what she was supposed to do. Uhh...I asked for a refund. I have a seizure disorder so I am unable to drive to the local store.
The quality of the furniture is not good. Paid almost 400 for a recliner & it didn't last 3 months. I say shop for better quality for the money you'll be spending.
My husband and I have been waiting for our furniture for almost four months. DO NOT GO TO ASHELY FURNITURE. We were supposed to recieve our sectional today, but they didn't show or call. This is the fifth delivery attempt. After being on hold for 55 minutes I finally spoke to someone. They told me that our sectional would be delivered on November 7th. At his point I dont beleive them. It has been 19 weeks since we purchased our sectional. We paid in full. Have contacted the store and costumer service hotline, as well go into the store in person multiple times to get an answer on when our furniture would be delivered. We cant get a straight answer. Do not shop from here
Upon entering the establishment I was instantly greeted! All staff were helpful (but not in an annoying way) Everyone was informative, and positive, as well as helpful with my financing process! Highly suggest this business for any of your home needs! Worth every penny! Update! We got our bed at the beginning of this year and its still amazing to have and great quality. We went in today and got some new living room furniture which was smooth sailing! Always will use this establishment for all my home needs and wants! Mark has helped us with both purchases and hes always professional and helpful!
Good deals
Very nice selection of home furnishings. Brad was very helpful and patient as we changed our mind several times. No pressure from Brad and he was available to answer all of our questions. We will definitely return!
Very great customer service! Took his time to get us the best possible option, gave us multiple different options we could do. Answered every single one of our questions. Brad Lee was my associate that helped my fiancé and I great at his job!
No hassle. They let me wonder the store alone and when I found something I liked they were happy to help.
Olivia Savage was a fabulous salesperson. I value salespersons who allow me to look and not be followed around the store. The day I met her was her first week of work and her customer service was impeccable! Not only will I visit the store again, I continue to brag about her outgoing personality and her dire need to accommodate the customer! Ashley don’t lose her. The quality of service and follow through on my large purchase for my VRBO has allowed me to concentrate on other things! Thanks Ashley Furniture and Olivia for making my experience top notch!
The staff here is kind and knowledgeable about the products. They had a great selection and worked to find us exactly what we were looking for. We will definitely shop here in the future.
Salesperson gave us space until we decided on what we wanted, and seemed to appear the minute we decided, very friendly and patient. Good experience overall.
Helped us get a deal on our new dining room set.
Great selection! The staff is so helpful and friendly.
I had a good experience at the Joplin, Mo location. The sales people were really nice & helpful. I was able to find exactly what I was looking for & they made sure I got all the discounts available and let me know all the buying options.
The employees were very helpful and welcoming, my gf and I bought a table and chairs and an entertainment center , and they helped us every step of the way, we will be coming back for our furniture needs
Honestly didn't go to Ashley Home store I went to the Pet Store next door but I'll give you a five star rating just bc you were sad that I gave y'all three stars. Keep your head up homies! I loved your parking lot!
I want to say that I had a wonderful experience at Ashley Furniture today. The staff was professional, kind, and very attentive to my needs. I purchased a recliner that heats up and massages the representative moved chair so it could be plugged in and didn’t make me feel uncomfortable told me to take my time play with the controller and make sure it’s exactly what I wanted. Once I decided to buy it he wasted no time getting it rung up and loaded in my truck. Thank you for making my shopping experience a wonderful one.
Had a great experience! Sales person was more than accommodating.looking forward to receiving our purchase. Would definitely shop there again! Thanks Brad🙂
After making 3 purchases online with no issues (besides one item not having assembly instructions) I purchased an end table online to match my set. That purchase was made July 5th. I’m still waiting. Did online chat on sept 11 and was told it would be here around the 22nd. So today I went on chat to check and I’ve had 8 different “customer service agents” who either transfer me or the last one told me it was purchased in store and they can’t help. I’ve got screen shots of everything I just want my table or my money back Even tried to call but spend 15 minutes on hold. DO NOT RECOMMEND AT ALL
Update...After I posted this review, a company team looked into this matter. They said the furniture would come the next day. Well, again that day came and went. I got an email saying they could set things up for over a week a way. I told them to cancel my order and give me a refund. Go to Derailed Commodity. I found furniture there. I was able to take the piece that I wanted. It was way nicer than the Ashley piece. They loaded it in my truck. It is now in my new house and both me and my dog couldn't be happier. The only positive that I have is my salesman was wonderful. Very helpful and knowledgeable. My negative is don't believe what they say about delivery. When I was getting ready to make my purchase, I asked when my pieces would be available to be delivered. They said one of the pieces by the end of the week, while the other would take a couple weeks. Ok, cool. I understand that the delivery date is just "an estimate." However, they sent an email telling me how to prepare my house for the delivery. So, I cleared out my family room in anticipation. Well, the delivery date came and went with no phone call or notification. I waited out the weekend and then decided to call the store. I spent the next week of two days of numerous phone calls. I spent at least three hours each days without getting to speak to anyone. I decided to use the chat on the app to hopefully get some help. At first the lady explained that the chat was only meant for online orders. I then explained my situation and she called the store. Again, there was no answer just the "waiting on hold" message. She told me that she would email the store and I should expect a call soon. Still nothing. So, I decided to try the 866 number. Again, just the "waiting on hold" message saying how eager they were to take my call. On the third day, I called the local store again. To my disbelief after only 30 minutes on hold, a live voice answered. I explained my situation. She said that there were delays and I should expect it the following Monday. I did complain and ask why they didn't notify me. She stated that the delivery date was "estimated" and used the Co-Vid 19 for an excuse. I told her that if I would have known it was going to be this delayed, I would have purchased from a different source. Again, she said it would be delivered for sure on Monday. Well, now that Monday is here and over with. I tried to call the store, but again only got to the "on hold" message. I am beyond fed up with this process. I would have gone into the store myself to check on things, but I am disabled and cannot go there without an escort. In my mind, I should get my delivery fee refunded and they should also discount the furniture. In short, go somewhere else to find furniture. This has been ridiculous.
Great purchasing experience. Knowledgeable staff and friendly service!
My experience was very informative and enjoyable! My salesman was extremely helpful! Was my first time in an Ashley store and I diffently will be back!!
It was s super experience! We found the love seat and matching recliner we were looking for!
Great store! Every employee we have worked with there is so kind and pleasant! They make sure they take care of you!
The experience was excellent! Knowledgeable, friendly sales staff. Our sales person worked with management to get a great deal!
Great collection
Great staff!! Helped me find the dining room table that is perfect for my kitchen. Thanks Jessica!!
Guy in store was nice and helpful got exactly what we want will definitely be back. Thank you Ashley!
Absolutely great experience! Was in and out in an hour, even with financing! Would recommend!
We had great service while shopping. Only reason for not getting that 5th start is that they did not have the item we wanted that we found online.
Shane was great to work with for our furniture needs. I was able to call in after being in the store and place my order and pay online. Easy process
Paul was great we love the furniture selection
We choose Ashley for all of our furnishing needs! Even with crazy Labor Day traffic, our sales rep was attentive and made sure we got everything we wanted.
Jessica worked with me and was so personable and patient and gave me all of her attention as if there was no one else in the store. She was very knowledgeable as well as, Marcus the mattress guy, who came and answered every question I had big or small. In addition, Ryan the manager came and also was very personable and informative and move furniture around to help me make my best decision and be really happy with my purchase!
Had a good Labor Day deal and supposed to receive my order by the end of the month. Had the exact piece I wanted too.
Customer service was very patient and respectful. No pressure. Very informative. Payment plans fit budget. Was able to get what we wanted. Did not have to be thrifty, got exactly what I saw on line. Delivery will be shorter then I was expecting. I am happy happy happy. Looking forward to a comfy nights sleep. Thank you Ashley's furniture.
Tried to check status of order. On hold for 30 minutes. Hung up as was pisses about no one answering phone
Some very nice items but a little bit over priced. Some rent to own places use this furniture when they're no longer floor models
Not happy delivery don't come when told it would. Can't get any one to answer the telephone, tried at least 6 times 40 minute wait even called customer service anitherv30 minute esit..never got to talk to anyone..
Came in to purchase a chair, ended up buying an entire living room set, including a rug and tables PLUS a new mattress. Sales tactics were a little more hardball than I wanted but the products are super nice and in the end we ended up with a great deal. We took advantage of 0% interest and no money down (but still put money down) and have a really low monthly pmt. we look forward to the delivery of our new furniture. It will be 8-12 weeks out due to COVID.
Great furniture
Ray was so great to work with- and patient! I appreciate him helping us pick out a couch and barstools for our new house!
Marcus, was such a great sales man very patient as i kept changing my mind.the sale was amazing .Cant wait to get our new furniture. Love your store!!
Really amazing furniture, I were helped from Jessica... Thank very much to help me to find the perfect furniture to make my home beautiful, and the professional and warm service.
Ordered on May 24th. They delayed my delivery twice and the second time they didn’t even tell me they were they just didn’t show up. After many times of calling finally got part of my furniture. Have been waiting on the rest of my sectional and still no answers. Keep getting the run around. Was also told they would refund my deliver fee but after 30 days, still no refund. Doubt we will step foot in Ashley Furniture again. !!
The guy who helped us was phenomenal (Ray is his name by the way) they all had a great personality! Great sales! Great pricing!
We started out ‘just looking’. Ray, salesman, explained the sales and left us to look- he wasn’t pushy at all which we greatly appreciated. When we saw some items we liked, Ray was very helpful in asking the right questions. We bought a dining room set and plan on returning for living room furniture. Great Job Ray! Thank you.
Beautiful showroom, lots of options even within sets. Incredibly easy to order/purchase items on showroom floor and online. Can’t wait to see my new living room pieces.
Nice people fair deals
We had a great experience with our local Ashley's Furniture store!! The salesman, Shane, was very gracious and patient with us as we picked out what we wanted. The prices are way more reasonable than I expected, since all of the pieces are made to order and delivered to your house! We can't wait to get our furniture and enjoy it!!!
My first new furniture purchase was made at Ashley HomeStore in Joplin. They had exactly what I was looking for but better than what I had constructed in my imagination. And my imagination can get out there! Anyway, I had been to see several stores online and in person to little avail. Stopped in Ashley on a last minute whim. I told a representative there what I was looking for, and it’s like he pulled the image from my head and plopped it in front of me!! Suffice to say I filled out the paperwork and am waiting for my lovely new piece to arrive. It was an excellent experience! I’m glad I stopped in there!! And I hope to find a few more pieces in the future!!!
We've bought alot from ashley on the years, good products, always happy with them it just sucks that you cannot just call the store, even though when you go in there there's always at least 3 people just sitting around, you get a automated run around and you are on hold for hours and when you leave a voicemail no one calls you back, and the worst, crappiest service, customer and delivery is the worst, I will probably never buy from them again!
Enjoyed working with Ray at the store in Joplin, Mo. Ray was very helpful in explaining options. Informed ya of the computer issues that the store was having and gave us some water while we waited. Would definitely recommend Ray for anyone else’s needs! Jeff
Awesome selection, friendly staff, rent-to-own, credit or cash. Will shop here again!
Everyone was very friendly and helpful. Cant wait to get our new bed.
Go place to go
Good store, helpful people, good products and prices
Our salesman was great not pushy at all, we ended up buying a sectional and waited 4 weeks to get, we had never bought new furniture before so we had no idea that when choosing a sectional and you want a right armed chase on it that you really need to say left arm chase. This was not explained to us that they go by if you’re standing up looking at it and not sitting on it. This should be explained to customers. We went back to the store the day it was delivered and was told we would get a call with a new delivery date that they would fix the issue. It’s been almost a week and still no call back on it. It was a misunderstanding all around, we didn’t know and they didn’t explain it to us. This is the only reason we are giving it 4 instead of 5 stars. It’s not that big of an issue this sectional will work fine it’s just not the right side for the chase on it to fit how we intended but no harm no foul. We will buy from them again. But next time we will ask tons more questions. It would be nice if they had followed through with what we was told but again not a big enough issue to keep us from buying from them again.
Ray was awesome. He gave us time to look through the store and answered all our questions and found the best deal for us.
Shane did an amazing job of getting us the best deal for little hassle! Thank you for making thr process go do smoothly. We will be back!
My mother bought some furniture at the Joplin Ashley store. She has had horrible customer service. She was told her table and chairs would be delivered today, now she is being told it won’t be until the 11th of August. This isn’t the first time they have changed her delivery date. The first time was when she picked out a couch and loveseat they told her it would be a week, then they send her a text saying that it would be August 20th. I wouldn’t suggest anyone going to Ashley furniture in Joplin Missouri to buy anything. They do not have very good customer service. And I have never heard of a furniture store or any store for that matter sending their customers a text message. If they knew what customer service was they would have called her.
This is the first bad review I have ever given. In store sales people were nice of course, but after purchase was a total nightmare! After almost 3 months I never received items, I have taken off work to be home on delivery dates that no one showed up or returned calls. This place is garbage and will steal from you and not deliver. The only positive reviews are about the sales staff, afterwards It’s a nightmare
So I can be a difficult customer but i don't plan on being one when I go in lol. However my experience today was good so I wasn't difficult because all i ask of any business is good customer service. So initially I didn't buy anything and went comparison shopping and ended up going back to Ashley Furniture and bought two rocker recliners. Just have to wait til October for delivery
Prices online were cheaper then the quoted price in store. had it cheaper somewhere else said they could not price match. Taking our business elsewhere. 8- 01-20 3 pm
I ordered my furniture back in May. Its July 31st and I still don't have all my sectional. Keeps getting delayed. Stayed home all day today bc it was set to be delivered and now it says order can't be found. I wouldn't order anything else. Good luck getting your furniture.
Great staff; very helpful and knowledgeable; willing to do research to ensure questions are answered. Patient and courteous. Inventory selection was good with nice stylistic variety. Pricing is competive....customer service was excellent. If you are furniture shopping, consider a visit to this store!
The store manager Ryan and his team were the bomb-diggity. We had lots of questions about our new bed and frame and they not only answered them and made us feel confident in our purchase but got us a great deal. THANK YOU Ashley Joplin!
We were most impressed with the friendliness of the sales crew. We needed a round table & Ray knew exactly where they were on the floor. He was knowledgeable but not pushy. Anxious to get our new furniture!
Everyone was so nice. And they had on their masks and I appreciate that. And planning on going back. Thank you all so much. And be safe. In the name of Jesus.
Excellent service and prices!! Top notch quality!!!
Ashley has the worst customer service I have ever encountered!! Not only was my experience poor when I purchased furniture from Ashley. I am now trying to get them to stand behind there warranty for repairs. Take my advice DO NOT PURCHASE FROM ASHLEY
Awesome!!!
We originally went in to look at furniture we saw online but it was not in store. It actually worked out because we found something better and we were provided a 20% discount for paying with something other than an Ashley's card so we got a better dining room set and barstools at a discount! And Brandan Fox in Joplin was awesome at helping us and answering our questions!
We found a lot of selections here for our modern taste. (Mid century meets organic) Olivia was so kind and helped us find a lot of great pieces to furnish our new home. Everyone at this store was extremely helpful. Highly recommend!!
Bradley, it was a great experience and enjoyable, And not a forcible sale on his part.
Good selection.
I wish I would went to a different furniture store! Ordered a dining room set and complete front room set in May. The delivery date has changed 3 times and I still don&'t have the front room furniture ( July) and they won&'t give me delivery date customer service said &"it only shows it is in transfer from one warehouse to another &" however Joplin had no problem taking my money for the furniture that I still have not seen..
I wish I would went to a different furniture store! Ordered a dining room set and complete front room set in May. The delivery date has changed 3 times and I still don't have the front room furniture ( July) and they won't give me delivery date customer service said "it only shows it is in transfer from one warehouse to another " however Joplin had no problem taking my money for the furniture that I still have not seen..
Love the store and prices.. just my sales person didnt show me more options... and she didnt know where they were located, Still I made my purchase and I understand that she is new and still learning. i will go back for sure
My husband and I are furnishing our new home and Ashley Homestore has everything we need. Great customer service. Beautiful furnishings. We don't need any other store.
Thank you Marty for all your help you definately have the best customer service ever. You went above and beyond your duty to help us get what we were wanting. I will definately recommend anyone to go here.
Marty was our salesman today and he has the absolute best customer service. He went above and beyond his duty to help us leave with what we had our eyes set on. We will definitely refer people here.Thank you again
Shane was very nice and worked well with us. Asked any question we had, but also left us alone if we didn’t need anything but was always within earshot. The perfect salesman. Tbh, I’m not a fan when you’re constantly bothered, but he was perfectly balanced, very nice, and helpful. We bought a bed and mattress.
Our sales persons name was Mark in Joplin, MO. He was wonderful with helping us find out perfect couch!! We are super excited about the extended warranty that we purchased. I think it’s awesome that if you don’t turn in a claim, then the money goes towards your next purchase!! Thank you Ashley’s Furniture and staff!!☺️
Very friendly people. Our first experience and certainly won't be our last. Very helpful and and very easy to deal with.
Wowza, purchased a lounge chair, television stand, a few lamps, and a bed frame from these guys(close to $2100 worth of funiture). Continually met with road block after road block(delivery date changed multiple times, etc). After being delayed about 2 months, we finally got our furniture. Ultimately just remember these people are salesmen. Its their job to sell you something, even if it means exaggerating their production/delivery dates. Giving them a generous 2 stars because they gave me a discount in the form of a small, partial refund, and because the overall quality of the funiture is good.
I had a great experience! I was greeted at the door, but wasn't pressured into anything. I believe the man that helped me was Shane. Super helpful and friendly crew. Beautiful and clean store! I was only there for maybe 30 minutes and was sent on my way with new mattresses. Overall a great experience!
Brad Lee was fun to work with. Tons of options at reasonable prices.
Great service! Can’t wait to get my new couch.
Canceled my order was told money would be back in my account 3-4 days later and here I am two weeks out and still do not have the money in my account. I called the store in Joplin and the manager was rude! I will NEVER buy from a Ashleys again!
We would like someone to contact us immediately. We should have read these reviews. Our full order wasn't delivered and no one will answer the phone!
As always awesome customer service!
My husband and I had a great experience today buying our living room furniture. Our salesperson was awesome. Beautiful store and gorgeous furniture!
I did not feel rushed and was shown different options that I was looking for. Product availability was explained to delays to the virus.
Great selection, great place to shop and friendly staff. Manager there is super easy to get along with! Love our TV entertainment center/fireplace! Will end up going back and buying more because of our experience!
Great service. They helped and answered all out questions
I walked in and was politely greeted instantly by Shane Kieffer! I showed him what I had found on the website. He took me straight to it! I didn't end up liking how that one felt, so he showed me one in the same price range, just a little different. He was nice, funny, and helpful. I'm so pleased with my purchase and the service I received.
I would like to actually get the furniture delivered when it's scheduled the first time. I'm currently waiting on my FOURTH delivery date. This is absolutely rediculous and I will never buy from your company again.
My wife and I went in to the store just to look around. Ashley had such good deals and “down to earth” friendly staff that we bought a bedroom set and a bed that we have wanted for awhile to get better sleep at night. We would recommend Ashley Home Store to anyone looking for furniture.
Really nice experience with Brendan, Brian and the rest of the sales team here at the Joplin store. No high pressure sales tactics, very respectful and extremely helpful answering all of our questions. We went back the next day after our previous visit (and visiting a competitor) and made our purchases. Loved being able to use the Buy One Get One 1/2 Off deal, saved a lot of money and still got some beautiful pieces. Will definitely be back again!
Great customer service, very helpful and friendly.
So far not a happy customer. Was just notified my order was delayed again for an out of stock item yet I got a notification it was shipping. This is the second time and this time the money has been taken out of my account and I don't have my table and chairs i ordered. You try calling after they leave you a message and then are on hold for over 30 minutes. Wont ever order anything from them again.
Brendan was great and helped a lot! I was having a terrible day and the left me alone to figure out what I wanted and he ultimately made a sale! Also the manager was great and I actually enjoyed our experience.
We just bought two new recliners tonight. The service was excellent every staff member was wearing a face mask. The sales staff was very helpful and answered all questions. At check out they cleaned the whole area before the transaction. The was a major surprise that they would go the extra mile. If you need any furniture or home goods this is the store that cares about their customers not just your money. Check them out great inventory and salespeople!!!!!!
The sales rep was very efficient and attentive. He found me exactly what I wanted and gave me a great deal. Can't wait to receive my furniture!
Experienced sales team with excellent service.
Lame
The service was exceptional. Shane was very helpful and the store manager even stepped in to help us through the process until a salesperson was free to help. we loved the expierience it was quick and painless. we will definitely be back!
Came in and bought some living room furniture Brad Lee was our sales guy he did an awesome job got what we wanted no hassle and was in and out the door with in 45 mins Starlett fain!!
Great customer experience. Our representative did a great job in explaining everything we needed. Super friendly and in a great timely manner. Will definitely be recommending this location to friends and family.
Great sales team got way more than expected
My partner and I came in this Saturday, looking for new living room furniture. We were approached by a salesman, Ray, fairly quickly. He was very helpful and attentive, without hovering or pressuring us. We found a sectional we really liked, and did end up coming back a few hours later and purchasing it. The manager (Shane, I believe was his name) assisted us in the buying process, as well. It will be about a month before our furniture is delivered, but that's definitely to be expected now with everything going on. Overall all, it was a very good shopping experience, and we will definitely come back in the future.
Brad helped my family and I to buy a new kitchen table today. He was very helpful. I would tell everyone I know to shop there and get with brad he knows what he is doing.
Super nice salespeople.....no hard selling...they genuinely want you the customer to be happy with your purchase selection. Great at answering your questions.....very accommodating!! Pleasant shopping experience!
Bought a new couch today. We received fantastic service. They were friendly, helpful and definitely made us feel welcomed without breathing down our necks.
we walked in already knowing what we were looking for and one of the employees helped us right away.
Love this place. Great service and the salesmen didn’t hound us!
Shane with Ashley in Joplin was such a help, he did a great job explaining all the pricing and working with us to give us the best deal around! We looked at several furniture stores from Northwest Arkansas to Kansas City but got the best deal with top notch customer service right here at home!
Excellent costumer service. Mark was great help!!. He answered all of the questions we had. Will definitely be back!
I was looking for 1 specific item although I often have many many wants. I was approached By a sales man who was polite and persistent. He said he could get me the few items I had looked at for a bit at a good rate with financing. Skeptical and not wanting to spend I pushed back and he handled it great. I continued around the store. Another thing caught my eye and again he approached me and made an offer. He was persistent and I ended up buying a set of 5 lol..... he won and sold me. It took him an hour to real me in. Good work sales man Shane Kieffer mannered, respectful, persistent. We even Came in looking like a couple of broke bums and he did not treat us as such. Supper happy! If you go to Ashley Joplin ask for Shane he is sure to help and get you what you need.
Outstanding customer experience. Friendly, fast and knowledgeable person that was able to answer all questions asked.
I always have. Great experience when I shop at Ashley's. The people are always friendly and helpful
Friendly, down to earth employees! :)
Super friendly staff.
The service is friendly, and I love the styles available.
Purchased a bed on sale at a great price. Staff was helpful and informative without being pushy.
This was a good shopping experience. They gave us plenty space to look around but available to answer questions. While social distancing we were able to take our time and make our purchase. Very friendly staff.
Good furniture
Great customer service!
Bradley was very helpful. They ordered my son a gorgeous bed.
Very helpful, great price and wonderful service!
This place is the worst. Customer service, warranty, management. It stinks from top to bottom! I would not recommend buying at this location, you can get the same quality even better at FFO on 32ed St. and you get the same deals w/o interest, the same synchrony cc. The customer service is awesome, no pressure at the door! You deserve to be treated like your spending your money! Still driving by Ashley Home Store on the way to other furniture stores! Nothing telling me this place still doesn&'t suck! My last purchase from Ashley in Joplin was two recliners with extended warranty! Warranty is no good they dispatch out of Memphis TN. Absolutely horrible! That&'s what you need to expect AHS! The recliner&'s will soon be replaced!
This place is the worst. Customer service, warranty, management. It stinks from top to bottom! I would not recommend buying at this location, you can get the same quality even better at FFO on 32ed St. and you get the same deals w/o interest, the same synchrony cc. The customer service is awesome, no pressure at the door! You deserve to be treated like your spending your money! Still driving by Ashley Home Store on the way to other furniture stores! Nothing telling me this place still doesn't suck! My last purchase from Ashley in Joplin was two recliners with extended warranty! Warranty is no good they dispatch out of Memphis TN. Absolutely horrible! That's what you need to expect AHS! The recliner's will soon be replaced!
promises not kept and furniture keeps breaking in same spots all I do us want my money back but that's been impossible from day one i hate my furniture corporate won't help no owner or district manager to help quality and customer service horrible run dont walk
They challenged a price I saw online. I was able to get a lower price. As little difference as it was... it still was worth it!
Shane was great with assisting us with our needs. Great service.
Shane was very helpful when me and my husband were looking for the perfect couch! We will be visiting again!
Shane and Ryan were great to work with. Great customer service. Always will to help. Would return everytime.
Given the state of the country at this time, customers were required to wait outside to keep numbers to 10. They did a great job getting people into the store. Customer service was great! Love the low pressure sale! Will definitely visit again.
Walked in, they took me to the product I was looking for, no B.S., upfront with the price & out the door I went! Perfect for me!
I bought a recliner and two kitchen chairs almost a month ago in the Joplin store. Since the delivery, I have been calling them informing them that I can not put the chairs together because an item is missing in the package. Customer service said the representative from Joplin will contact me. Nothing happened. Called the store in Rogers Arkansas, nothing happened. Nobody can actually tell me when I will get my item. Bad customer service.
We were looking for a recliner/loveseat. We found one on the Ashley website and tried to contact the Ashley store in Joplin to no avail. They were closed due to the pandemic. We decided to try again on 4/27 and what due you know, they had just reopened after three weeks. They were ready to make a sale! We met with Mark and told him what we were interested in and he showed us what he had on the that manufacturers floor. He had the brand but not the color. No problem he said he could order it and could deliver the following Saturday. He was excited to meet us and was just as pleasant to work with us on needs. I was very pleased to have done business with Ashley Furniture today.
After visiting several furniture stores in town. We happen to just stop by Ashley store on Rangeline. Brendan Fox was extremely helpful. There was no high pressure. He was very pleasant and directed us to what we were looking for. Prices were very good. Saved us 600.00. Ashley Home Store will be our next go to.
The staff at Joplin, Mo Ashley Home Store was very helpful and friendly.
Great customer service
Kind and easy to work with!
Did not rush me to buy anything. Was extremely friendly and helpful.
March 7, we paid for our couch in cash. We wait till March 17 for delivery. Get a call saying &"sorry, it&'s broken&". Rescheduled for March 25... come March 25, they say &"sorry, were missing a piece. It&'s back ordered. We can deliver the rest of the couch tho&". First of all, i don&'t want half of my damn couch. I want my entire couch. So they said, &"we&'ll deliver it March 28&". I JUST GOT A CALL saying they can&'t do that anymore because they are still &"missing&" pieces!!!! And now I&'m waiting to APRIL 1st to get a couch... they&'ll pry call April 1st saying it broke. Mind you, I&'ve missed out on WORK for these supposed delivery days and we&'ve been with no couch this whole time! COME ON! Get it together! This is literally the worst furniture buying experience I&'ve every had, seriously! So disappointed.
March 7, we paid for our couch in cash. We wait till March 17 for delivery. Get a call saying "sorry, it's broken". Rescheduled for March 25... come March 25, they say "sorry, were missing a piece. It's back ordered. We can deliver the rest of the couch tho". First of all, i don't want half of my damn couch. I want my entire couch. So they said, "we'll deliver it March 28". I JUST GOT A CALL saying they can't do that anymore because they are still "missing" pieces!!!! And now I'm waiting to APRIL 1st to get a couch... they'll pry call April 1st saying it broke. Mind you, I've missed out on WORK for these supposed delivery days and we've been with no couch this whole time! COME ON! Get it together! This is literally the worst furniture buying experience I've every had, seriously! So disappointed.
In store staff is nice & helpful. The issue lies with the call center & delivery service. My order didn’t arrive the day it was supposed to even though I confirmed my order twice and even spoke to call center to triple check my order was confirmed for Saturday. Did not show up and when I called them again to ask what happened they said I never called and confirmed... I felt as if they thought I was lying when they asked me for screenshots proving I had confirmed my order. Didn’t offer me any discount for the inconvenience of me tearing my bedroom apart and waiting for over a MONTH for this furniture to arrive even though I have already made payments on it.
Fast and reliable service!
Marcus has always been very helpful and pleasant!!!
We recieved great service. We found exactly what we were looking for. The furniture seems sturdy and nice.
I loved that I was able to furnish my new house with nice furniture all on credit, with very good financing deals.
We had the best experience at Ashley as we purchased a new couch, new bed and a mattress! Mark and Ryan were truly GEMS! Thanks for making it so easy!
We had a great experience with Brad Lee. He was very knowledgeable, gave us time to look around, but always made sure our questions were answered.
I like it
First time being in Ashley. It was the most enjoyable experience in a furniture store I've had. Everyone one was very friendly and happy to help! Purchased the most beautiful bedroom set for my grandaughter fast and easy. Will most definitely return. Thank you!
We worked with Bradley who is always a delight! He’s super helpful and always helps us find EXACTLY what we’re looking for. We’ve always had a great experience both in store and with the delivery crew. Would highly recommend.
Sales people weren’t all over me and just let me do me. They checked up on me to make sure I didn’t need them. Made buying a couch easy and not so stressful.
Salesman was nice and very helpful.
Terrible experience all around. I would not recommend they aren&'t upfront and honest. You&'ll have to contact them for deliveries, product will show up damaged, there&'s a total lack of communication and respect, getting refund is a total cluster. Overall, shop somewhere else this store/company is a disaster.
Good customer service
Great service and kind sales staff!
THE WORST EXPERIENCE EVER. Purchased Two Twin Beds And The DAY OF Delivery (March 6th)They Called & Said One Head Board Was Damaged, We Were Back & Forth Talking To Someone @The Joplin MO Store & A Customer Service Representative Because NO ONE Was On The Same Page !! They Both Said “Oh Their Confused” One Said It Is Being Delivery & The Other Said No. Then They Told Us It’s On Back Order 🤦🏻♀️ Gave Us A Delivery Date Of 3/11 . Here It Is March 11th & I Call To Get An Estimated Delivery Time & They Tell Me They DONT Have A Delivery For Us Today After The Joplin MO Store TOLD Us The 11th , A Customer Service Representative Told Us The 11th !! The Delivery Guy Who Delivered The Bed Frame On March 6th Told Us March 11th ALSO Even Told My Fiancé He Would Probably Be The Person Delivering.They Said Sorry We Don’t Have That On Record. Now They Told Me The 19th . . . I Was Furious So Hung Up On Her & Had My Fiancé Call THEN He Talks To Someone Different & They Tell Him The 24th !! How Do You Tell ME The 19th Then 3min Later When My Fiancé Calls You Tell Him 24th ?! After A MONTH From Purchase !!!! NO ONE Is One The Same. The Worst Ever. We Have Taken BOTH Days Off To Wait For Delivery, Our Daughters Have Been Sleeping On The Floor W/Their Toddler Mattress’s & Sleeping W/ Us. Ashley’s Is The Worst Customer Experience I Have Ever Had. All They Say Is “Sorry For The Inconvenience” & Keep Pushing Our Delivery Day Back. Unprofessional.
Brad listened to what we wanted, gave the options and never pressured us. We would definitely look at Ashley again when we need to buy furniture. Great staff and prices.
Rick was very friendly and helpful. He helped us bring home our new furniture.
Thanks to Ashley HomeStore, I was able to find a couch that I love. Our salesperson, Brendan, was knowledgeable and helpful without being pushy. Great products, service, and pricing.
Great Service. Friendly Staff was very helpful. Very clean and great selection of furniture.
This was the best experience at any furniture store. No pushy associates or lack of helpfulness. The sales man who helped me was patient and helpful. I walked in in the morning and then cane back in the evening and he made sure I got taken care of from financing to delivery.
The associates were helpful and not over bearing. Jared was very informative and so was the store manager Brad. We were very pleased with our visit!
Fantastic customer service, for people not able to walk the show floor, my sales person Shane from the store on rangeline in Joplin Missouri pushed me in a provided wheelchair they have. Thank you Shane can't wait for my couch/loveseat to arrive much earlier than I expected it to.
Found exactly what I was looking for. No salesmen pressure. Great price, great terms; 6 months same as cash, friendly, professional attitude. Just a great buying experience.
The salesman was fantasitc understood our needs. He was very thorough not pushy at all. A wonderful experience fantastic pricing and quality. This is not the first time we have purchased from Ashley HomeStore in Joplin, MO. They are the best furniture store around. We will be purchasing again soon from here!
their craftmanship sux you get extended warranty and it doesn't cover their workmanship
Outstanding service! Above and beyond ...gave us our space to shop yet helpful to answer any questions. Quick checkout great service. Great product!
We looked all over for a living room set. But the quality of Ashley furniture was consistent and durable. But above all, what really made the difference, was our sales person Jared Winters. He was wonderfully helpful and I suggest you ask for him specifically if you're buying furniture. His honesty and sales manner was exceptional.
Always wonderful service with a no pressure atmosphere. Salesman is always courteous and very helpful. I will purchase from here again.
Such an amazing place! Brad Lee hooked me up with exactly what i was looking for ❤️
We walked into the store not knowing really what we want. We told Marcus a little bit about us and he led us to the right beds! He was such a huge help!
Right as I entered the store, my daughter and I were greeted at the door with friendly customer service. Jared Winters was approachable and ready to help and that he did! He price matched an online product to the exact one found in stores. We are so happy and very pleased! We purchased a dresser within 15 minutes, walking out with full satisfactory.
If I could give them ZERO stars I absolutely would!!! We went to Ashley furniture and bought our sofa. It was easy and we got our couch as promised. We decided to buy a bedroom set. WORST MISTAKE EVER! We got everything throughout the span of two months. We also ordered two bedside tables and its six months later and we still have NOT received them. They said if by the end of February if we do not have them they will find me something similar to that. Why buy a matching set if in the end I have to get a set that doesn't match? I bought a SET, A MATCHING SET for a reason, not to get something that's "similar ". We have spent over 8000 dollars in total at their store and even calling corporate offices does no good. They have given us the run around also. Just this week after only two months of having the bed, one side of the bed broke. We had bought an extended warranty for 5 years. I was told if the damage was not visible they wont fix it. Two month old bed frame and We paid extra for this, and this is what we get? So they don't care that we're still making payments on our bedroom suite and half of it's in the floor because of stripped screws? They obviously do not care about their customers. When we first bought it, we were told our mattress and box spring would be in within a week and we didn't receive it until a month and a half later, I should of known then that this was going to be the worst decision of our life's!!!! If things do not change soon, I will be calling the BBB. They should treat their customers especially repeat customers better than this! I still have the extended warranty on my couch that has a few things that need to be fixed but I don't even want to try to get it fixed because of what I have been through these last six months. We're not happy with them at all. We will not be going back to them for anything nor recommend any friends to them. They have been repeatedly told we were not happy and they do not seem to care.
We always have sales representatives go above and beyond and out of there way for us! They go as far as to move showroom furniture around so we can see sets together and mix and match if need be. Always a wonderful experience and great deals. Thanks y’all!
The salesman was very nice. He was patient and not too pushy. He was very informative and helped us find the furniture that was best for us and our children. We would recommend this place.
Amazing salespeople. Very nice and accommodating. Made the whole experience fantastic. Will be returning for more purchases in the future!
Jared was very patient with us and was a great salesman. Can’t wait to get our recliners!
Wouldn't recommend getting the insurance on the furniture.... they changed me 100 More than I was told it would cost plus if ur payment falls on a weekend or after 5 ur payment won't be processed until the next business day. I've been changed a 30 dollar late fee 3xs now. So not happy fortiva sucks.
The salesman Jared Winters was very helpful, he listened to what I told him I was looking for. He showed me several different beds and let me take my time deciding which mattress and price was best for me, with no pressure from him. (Which I hate to be presured.) The manager Ray also introduced himself and Thanked us for coming. They gave me great options and 5yrs mo interest. Who can beat that?
Never again, The only time you get customer service is whent hey are taking your money. There is no number for the local store and to contact anyone you must call a understaffed call center.
We purchased a couch and love seat at the end of May 2019. We received it at the end of June. The love seat already needs repaired and there is only 1 company that can service it. The earliest service date was January 9 which is approximately 6 weeks after I made the first call to the warranty company. I requested January 20th so that my family doesn't have to take off work to fix the faulty couch we purchased. The date was not available and the first date we are off is February 17th which is when Ashley scheduled the service because Fast Furniture would not even schedule that far out. After calling today to verify the date, Fast Furniture had no records in their system and Ashley had no idea why someone at Ashley would say they could schedule it for us. We now have to wait another 72 hours for Fast Furniture to call again to actually schedule a service date. I will not be shopping at Ashley again nor purchasing any Ashley brand products and would not recommend your company to anyone.
Great service! Jared went above and beyond to help us find what we wanted without being pushy!
We were looking for a bed set for my son. The staff was patient and listened to what he wanted and needed. The salesman asked clarifying questions and found a perfect set for him.
Ray and the guys at Ashley are great!
This store has incredible customer service and their furniture is the highest quality. I recommend them for all your furniture needs
EDIT: 2 MONTHS LATER: I really am growing tired of doing business with your company. I thought we got this all straightened out. My payment that I signed for was supposed to be for 0% for 60 months. Total amount financed was 4215.64 which would make the payment $70.26. I received yet another statement for $94 and confirmed that was the minimum payment with the card issuer's representative. This is not what I signed up for. I am grateful for the credit you put on the account for your messup, but for yet another issue to occur?! Absolutely absurd. I expect a response back asap and for my payment to be adjusted and CORRECTED to what I signed a CONTRACT for. My furniture was delivered last week. When the chair spun, to lower the height, the bottom broke off. So I called your customer service number for the first time. The woman was so rude, and said I needed to email a picture and call back because they were closing in 30 minutes. I had already waited 30 minutes to speak to her. I asked if she would wait for me to send the email and she said yes. She said she received the email, and asked if I would hold while she got in touch with someone. I waited another 15 minutes and SHE hung up! So then I called again and waited AGAIN! and explained the situation to the gentleman (who was nicer this time.) He assured me that a rep from the service repair would get in touch with me the next day. It's been a week, so I called back into your customer service AGAIN. and guess what?! I just got hung up on AGAIN. TWICE! Something needs to be done, because at this point, I am fed up with Ashley HomeStore, and the very lackluster customer service, and product quality.
Very knowledgeable, helpful, and patient staff. Lots of furniture to look at and try out. Shane Kieffer was awesome to deal with, and made furniture shopping a pleasant experience. Worth the drive!
Shane was awesome. Went in to buy a cheap recliner and left with a power love seat.
Bought a bed room suit today .so happy Thinks for having what I wanted.
Called on Sunday at 6:00, and no one answered I called over and over. It says that they’re open on Sundays until 8 o’clock. Or Sunday whenever I called at 6 o’clock and no one answered also they put my buddy on a loan that I got from them and he had nothing to do with it and it is currently going against his credit. Trying to get a hold of somebody to resolve the issue but they don’t answer the phone during business hours and I guess I’m gonna have to go to corporate so up until now these guys suck be careful dealing with them.
My new recliner stated coming apart called before 1 year was up and management didnot put in system and now they want me to pay to get it fixed.
Ashley Furniture has done nothing but cause a headache during a time that was supposed to be exciting. We bought a large sectional and a full bedroom set from The store in Joplin, MO. Not only did they not deliver all of the stuff in a timely manner but they delivered a faulty sectional and NO bedroom set. After multiple phone calls they agreed to replace the sectional and it would be delivered with the bedroom set. Today the bed was delivered and was supposed to be set up. Apparently someone “stole” the bolts out of the box and now they cannot put the bed together. It’s always something with Ashley and this time of moving into a new house has been ruined by poor customer service and communication. They have not offered to take any money off or make this right. 10/10 DO NOT, I repeat DO NOT recommend.
The salesperson was very professional and helpful. We had a good shopping experience and left feeling good with our purchase.
Staff is extremely helpful. Good selection. Very low pressure environment.
Great store! Great people! My sister and I went to buy a dining room set and mattresses and our salesperson, Shane Kieffer, was the best. We spent an hour or so in the store and he never seemed impatient and made the whole shopping experience fun. I highly recommend Ashley HomeStore for great quality furniture and a great shopping experience.
Very helpful associates.
Floor associate was helpful and courteous.
A pleasant shopping experience. Sales staff were knowledgeable and helpful.
The staff was very helpful, polite & took time to help me find what I needed. Also, explained the sale & promotions. The store had a lot of beautiful furniture & accessories!!
So my fiancé and I went to ashley on Saturday and looked at some bed sets to purchase, fast forward to today, and we went all over Joplin to all furniture outlets to look for one also, we ended up coming back to Ashley’s and discussing with the sale manager about what we were looking for and what other outlets offered us, well they ended up matching and doing better on some deals and were able to get us the bedroom set of our dreams, we appreciate everything they did for us today 1-1-2020, here soon when we need a living room set we will be back because we experienced the best customer service ❤️
We purchased a living room group, our salesman was very professional and helped to answer questions we had. We were pleased with our experience.
Service there was amazing
I was looking for a electric powered leather loveseat and sofa Brad the Sales Associate was helping me with my selection explaining all the the items and accessories very helpful in my selection I chose...Brad then helped me set up financing and delivery I then met Ryan the Ashley Manager who introduced himself and thank me for my purchase and if I needed any further assistance to let me know...I treatment I received was spectacular awesome...Thank you Brad and Ryan!!!
Shopping experience was ok. Worst communication after the sale. Furniture never got delivered as we finally had to go pick it up ourselves. My son was only in town for a few days because he works out of town and no one would work with him on getting it resolved.
Sales Manager Bradley was super helpful and listened to what my needs were and gave me choices directly fitting what I was asking and not trying to over sell. Would recommend and visit the store again.
Enjoyed shopping & buying at Ashley Homestore today in Joplin, Mo. The Salesman Mark did a great job! I like that he let me shop on my own but was always very helpful when I needed him! I will ask for him next time I come in.
We have had nothing but trouble with our purchases from Ashley. We were lied to about the warranties. The two different times we’ve had something delivered, they came almost a month + later than they were supposed to. The back of our recliner (that is a year and a half old) literally broke off. We have a warranty, no big deal. —-Wrong. They don’t cover structural damage. 😑 So I call the store and kindly ask if anything else can be done. They say no, call 1-800 number. They tell me that I can pay for a repairman (through them) at $130/hour plus parts. This is a $1200 recliner! I will NEVER buy from Ashley again. I don’t normally leave bad feedback but I am completely fed up with Ashley Furniture.
Great furniture selections, friendly salesmen, and great deals!!
A great experience as we weren't pressured at all, we even left and then came back later. We were given a deal on a split King Tempur-pedic with adjustable base that we were not going to pass on. The manager Ryan told us he would meet any price that was better then theirs. We went and did some shopping around, and made phone calls, and knew right away that Ryan, and the salesman Jarrod were doing everything to meet 'our' needs. Marcus the one who wore the doctors coat answered all of our questions and got us to the exact bed we were looking for. We are not ignorant on memory foam beds because we have one in our bedroom that we have had for two years, and we are very pleased with it. It's a queen bed that we are moving to our guest room so we can have the split King with adjustable base in our master bedroom. Very pleased with the professionalism they exhibited at this Ashley showroom; professional as well as friendly which makes for a good mix!
Excellent variety of furniture selection and friendly employees.
Warm, inviting. Quick service. Friendly but not pushy. Had just what I went for.
Quality Furniture, Great Prices, friendly service!
I have always had good results at Ashleys home store in Joplin the service was great and not to pushy
Staff was 5 star for sure but I didn’t like the selection of items in store and the price is a bit much for a lot of their items. Can’t fault them for not having my same style though
Thanks for all the help! We have been very happy with previous purchases and were able to find some good Black Friday deals tonight. Can't wait till our delivery comes.
Great help
Shane was great, showed me exactly what I wanted without any pressure and helped me get the best savings. He made the experience fun.
My husband & I recently shopped for furniture for our new home. Brad was our sales person & he was great! We needed a new mattress. He asked questions & directed us to the perfect mattress. I have never slept better in my life! He was not pushy or hovering & let us shop at our leisure. We ended up purchasing 2 recliners, a mattress & a bed. We have since bought a kitchen table, rug & tv stand online. We are enjoying it all! Thanks Ashley & Brad!
Salesman was very helpful & not pushy & had answers to the questions we had !
Good prices and helpful sales staff. In my opinion it’s the best furniture store in Joplin.
Great people to work with always a pleasure.
They were great and easy to work with. We were able to find what we wanted and order quickly. Plus they were great to our kids!
Staff is friendly and helpful. They have great furniture pricing and affordable payment plans.
We bought furniture from them early this spring. We had just moved and wanted to LOOK. We found a couch that we liked and when we went to financing I thought the monthly payments were to high so I went to walk out. They all come running after me and talk me into getting the couch. Well now I cannot really afford the couch so we are doing a return. We had a return schedule two weeks ago and they went to the wrong address and instead of calling us they just went back. There we had to reschedule another return. I asked to return the couch for November 5th 2-4 they complained because that wasn’t soon enough but I told that’s the best I could do. Well November 5th is here and they are still not here. I have called and have been put on hold and they do not even know where the delivery guys are. NEVER DOING BUSINESS HERE AGAIN!
Great deals and great customer service!
Shane is the best salesman! Never a bad experience with him helping! Will be recommending him to all of my friends and family for all their furniture needs!
Shane was very helpful to me and my fiancé! We bought a bedroom set and a new mattress and he helped us finance it with a plan that worked perfectly for us. I will definitely be visiting again when we are ready to purchase a dining room set. 😁 I highly recommend this store.
I had a very good experience. Shawn was my salesman and I feel he did a good job. He explained the current sale that was going on in the store then let me do my shopping. He offered assistance if I had any questions. Was not happy with the manufacturer that none of the dining tables I was looking at had a smooth surf. Not the salesman's fault. He made the process very easy for me.
Friendly salesman , not to pushy . Found what I was looking for at a reasonable price . "EDIT" Delivery time came , got the conformation call . Was set for delivery , driver calls to confirm someone would be there to receive the order . They are on the way he says . He calls back and says " stopped to check and we don't have your order on the truck . Isn't that something you check before you call and confirm delivery ? I call to see what is going on and they tell me it was rejected at the warehouse and would be another week for delivery . No discount for the inconvenience , I cancelled the order and am now buying at another store .
Brad was helpful. He explained the furniture items and let try out the bed and walked away for a bit so we could just lay on the bed and discuss how we felt. Brad explained the total price with nothing hidden on the price. Thanks for the visit and we look forward to shopping again with Brad’s assistance.
Had a great experience at the Ashley Store. Everyone there was very helpful, polite, and friendly. I will recommend everyone I see to go there for all their furniture needs...
Wonderful peaple there ,but I have not got any discount on bedroom sets and matress. I really disappointed.
I spent over $4,000 on a 6 item purchase, 3/6 from the same collection. I had 6 different deliveries over almost 3 months, had my deliveries rescheduled 3 times, and requested off from work 9 TIMES because you are not given any choice in delivery time or date. THEN OVER $1,000 WORTH OF FRAUDULENT CHARGES WERE MADE TO MY ACCOUNT!!! I went to continue to pay my bill and my online account is closed so I would have to call in my payments and pay $10 for every month the account isn't resolved! NEVER. AGAIN. This is my first time purchasing furniture from an actual furniture store and next time I'll just order it off of Amazon.
Bought a new couch there and they treated me with great care. As if I were their favorite customer, even though I was buying one on sale at a rock bottom price. Everyone I talked with was very friendly.
I went into the store this evening with very little decided on what to buy. More of just a basic idea and color. Ryan walked around the store with me endless not phased by my 5 year old wanting to touch and sit on everything. Helped me find EXACTLY what I wanted and needed. Even when I was debating if I wanted an end table set on the other end of the store. He picked it up and carried it up to the couches so I could see if I liked them together. He was such a big help. I definitely would recommend him and the store to anyone. Cannot wait till my new furniture is delivered!! I always said one day I would buy a whole room of furniture from them and thats precisely what I did today!
When we walked in the door “Mark” introduced himself. At this point I’m thinking, “Great, another salesman harping us about furniture.” Boy was I wrong. I asked questions and fabric furniture and leather furniture and not only did Mark answer all of our questions about fabric furniture compared to leather furniture but also directed us towards an affordable set of leather furniture that looked very modern and practical. After an hour of looking, Mark visited us maybe four times. I have to say, Mark, you know what you are doing. Five thousand dollars later, Mark has me signing for a full set of furniture and two end tables. FFO and other furniture outlets can’t compare to the service that Mark provided me and my wife. Thanks again Mark for your help and your dedication to helping us get furniture. Oh, did I mention that the furniture is only eighty-five dollar a month...Yahtzee!!
Very knowledgeable on the products they sale. Very reasonable prices for the quality of furniture you can get at this store. The living room furniture we purchased was absolutely the most comfortable I have ever sat on! Thanks Ashley Furniture of Joplin,Mo
I had a wonderful experience browsing and purchasing at the Ashley store in Joplin. I was met by salesman, Brad Lee, shortly after entering the store. He quickly offered me a bottle of water and showed me the bedroom sets I wanted to see and then let me roam the store looking at everything without any pressure from him. He checked on me to answer any questions but allowed me to roam on my own. I purchased a bedroom set, sofa, loveseat, chair and ottoman, and barstools and felt Brad gave me the best deal possible!! Loved shopping at Ashley and will go back!
We had a good smooth transaction. the salesman know what he was looking for in the showroom when we were asking about furniture. The only reason I am giving a 4 star is, you would think after spending 22k with the salesman and Ashley HomeStore that we would get a follow up call how did everything go? Or how do you like it? We got nothing not even a thank you card lol. I think whether you spend 100$ or $22k you should at least get a thank you for your business.
Great service! My salesman was extremely helpful with picking out the perfect couches. One was delivered damaged and the delivery guys caught it and gave me options. I probably never would have known if they wouldn’t have pointed it out.
I knew exactly what I wanted but didn’t see in the store. The salesman, Brad Lee , was so helpful. He took a lot of interest and I never felt pushed. My kind of shopping! I had many questions about the size of the couch and he answered them all! We even found an accent chair to go with it. I had a great experience shopping that day at Ashley’s. I would highly recommend shopping there and looking up Brad!
I ordered a bedroom set and kitchen table about 6 weeks ago. My delivery date was scheduled 6 weeks out-yes 6. They tell me day of delivery they will be bringing 5 of my 8 chairs, and NO table. The table can’t be found. They brought my chest of drawers, no bed, no dresser. The chest was damaged. They seem to not care any less. I have no delivery date for the rest of my items. I would NEVER purchase from Ashley In Joplin (or anywhere for that matter) again.
Brad was excellent! He found exactly what we were looking for. I paid for my item the 8th. No issues there. The delivery was awful. First we were told 3 days. Then we were told the 17th, no the 27th, no the 17th, no the 27th, yeah the 17th. She eventually decided on the 17th. Come the 17th, they called and cancelled. So when I called to reschedule, I was told they couldn't help me because the item was delivered. But it WASN'T. So I called again. They told me the delivery was cancelled on my end. Obviously it wasn't since they called me to cancel. I called again to reschedule. This time they rescheduled for the 25th. So they delivered on the 25th. But I signed a sheet agreeing to "white glove delivery" where they'd set it up for me. They didn't. The delivery guy dropped it in the floor, took a picture, and said goodbye. Obviously there's some serious miscommunication with the departments and some serious issues with delivery.
Nice furniture store. Bought a few items there.
Ashley’s furniture is a great place to get nice furniture at unbeatable prices. This is the only place I go to shop for all of my furniture. They offer many types of payment forms. From their two different credit cards to their third party financing. The delivery service is always great. On time, professional and a total white glove service. They have all forms of styles to meet anyone’s needs. From industrial all the way to modern furniture. I prefer an industrial look and Ashley’s haven’t disappointed me yet!
Stop in and find Brad. He'll get you fixed up with the furniture you want. They have great sales and sometimes offer no interest for several years. Brad and the rest of the salesman, including the manager, will go above and beyond to make sure you are satisfied. Drop by and check out their sales and get rid of your old furniture today.
Horrible cheap furniture that looks nice but lasts no time. Terribly rude customer service. I will never go back. There are much better places to shop.
Takes forever to get what you order
I bought a furniture last year noticed one year one week that the frame on the right side has broke down. 5 year warranty could not do anything about it and Ashley’s told me it’s out of their hands since it’s been over one year. I worked my but off to pay for that furniture. Why sell cheaply made furniture for lots of money. I just want it replaced we don’t have large people in our home so there is no reason quality furniture should only last a year.
I was shopping for an inexpensive couch that was also comfortable and not bulky. Sales staff, Brendan, was straight to the point and showed us our 3 options. Brendan didn’t have an agenda (like most sales staff at other businesses) and provided us quick and great customer service! Another plus was that the couch was on sale and will be a great addition to my home! I will be back for future furniture needs!
Very helpful and great selection
This place is the worst. Customer service, warranty, management. It stinks from top to bottom! I would not recommend buying at this location, you can get the same quality even better at FFO on 32ed St. and you get the same deals w/o interest, the same synchrony cc. The customer service is awesome, no pressure at the door! You deserve to be treated like your spending your money! Update 08/16/2019 don't be fooled by the response this review received. It's not genuine. This store is truly horrible there's no accountability this response is just lip service! This person knows exactly who I'am and knows how to get in touch with me! She just wants everyone who reads this review to think something will be done. LIP SERVICE!!
My husband and I live in Florida and are buying a second home in Missouri. We needed to order furniture so that when we got out there we had furniture to sleep and sit on. Shane at the Joplin Ashley Furniture store was amazing. He gave directed me in the right direction and after finding the pieces I wanted in the Florida store, I called him and he placed the order. He assured me that my furniture will be there on the date I need it to be and made the transaction so easy, that this experience has been the easiest and most enjoyable of the whole process. I can not say enough about Shane, his professionalism and his kind heart. Thank you
Helpful staff although some do an excellent impersonation of a VULTURE.
Needed an office chair, and went into Ashley HomeStore in Joplin. Not only did I find the perfect chair, but the sales staff was fantastic and friendly. And the chair was on sale, so I ended up getting it at a great price! Definitely will be returning for future furniture needs.
They literally followed my boyfriend around and called someone over to watch us when we was looking at beds. Very rude and treated us like we we're gonna steal a couch just because we were younger.😂 Worst service ever, be careful.
Over priced garbage!!
We were very happy with the sales associate Marcus. But we have waited 4 weeks for our furniture only to have a customer service rep call today (2 days before delivery date) to say it will not be delivered yet. I called the customer service line after I got off work and the woman was just rude. She went on a on how it is "made to order and takes time". We should have been told this at the point of purchase, not 2 days before delivery. I can't stress enough how rude she was. So once again we will change our days around to wait for furniture.
Worked with Ray Fortner who spend several hours showing us furniture and answering questions. No pressure just down to earth old fashioned business.
The sales team in here is top notch. The store is laid out well and furnishings are presented very nice. Very easy to find your style. Shane in sales has been the most helpful to us throughout our buying experiences!
Me and my wife amy had a great shopping experience at the Ashley home store in Joplin Missouri this afternoon we bought a new sofa the sales man was very nice and helpful
We never expected to find what we were looking for at the first store we shopped at. But in we walked, were immediately helped by Ryan and an hour later made our first spontaneous purchase ever! After all, it was everything we were looking for. Thank you Ryan and AshleyHomeStore. I can hardly wait for delivery day!!
They always make us feel like family right as we walk through the door! Exceptional products and very knowledgeable staff .... I recommend them 100%!!! Thank you Ryan for all of your help and recommendations...
Bradley was great helped us with everything we needed.
Great experience today at Ashley Furniture Joplin. Great product purchased. Delivery next week. :)
Salesman Ryan helped us out and gave us the best service. The manager was fantastic and super nice. We will definitely be giving them our business and telling our friends.
It’s the best service I will recommended
We visited our local Homestore today in Joplin and we were automatically greeted and helped! Ryan was extremely informative and understood all of our needs! He was also very tolerant of our two kids during our visit!
Ordered couch, they kept changing delivery date, then said they couldn't get it in the color I ordered, so when I tried to cancel they said there was a 10% cancellation fee even when it was there fault i couldn't get what I ordered. Also would take 3 weeks to get refund in the mail.
Bought a sectional, almost $3,000. 2 months and 2 attempted deliveries later we still do not have our complete sectional. I’m hoping I can return or refund as since they’ve delivered two broken pieces of furniture I’m hesitant to have any Ashley pieces in my home. Never again will they receive my business.
Ryan was great to work with. He helped us order a couch that we found online and was able to save us money.
Excellent customer service, very helpful. Made the process easy and enjoyable. I'm very indecisive and sales rep( Brad Lee) went back and forth several times to compare multiple sets twice today. Dealing with us trying everything out, even the rugs...lol. Helping me make the best decision for my family. Will definitely be the place I buy my home furnishings from now on. Highly recommend!!! Only bummer have to wait a few weeks to arrive, excited hard to wait.
Gorgeous store and friendly people. I highly recommend Ashley Home Store in Joplin for any of your furniture needs. Shane was helpful and kind without being pushy. I was very pleased with the entire experience.
The store was beautifully arranged and clean! The decor and accessories were spot on. The salesman Introduced himself, and then left us to look around as we had requested. When we picked out our recliner and sofa, he was at the ready to answer our questions. He was friendly, not pushy, encouraged us to take our time in finding a coffee table to go with the couch, and was prepared with his tablet informing us of our charges. Overall, a wonderful experience shopping at the Ashley Store in Joplin, MO. Our very nice salesperson was Shane Kieffer.
My fiancé and I had an excellent experience at this store. The store was clean and had a great selection of furniture. Our salesman, Ryan, was very friendly and thoroughly explained the financing process to us. I would recommend this store to anyone looking for quality furniture in the Joplin area!
We bought a dinning table set in Feb 19' and are now going on our third table. It is a faulty piece of furniture, if any amount of moisture gets on the top surface of the table it will warp and bubble up. How are we suppose to eat and drink on this table? Called the store and was told all they can do is keep replacing it. So they will just replace it until the warranty runs out and then we're stuck with it? We have bought multiple furniture sets and have the Ashley's store credit card but If this is how they treat their customers I will be going elsewhere from now on.
We bought a dinning table set in Feb 19' and are now going on our third table. It is a faulty piece of furniture, if any amount of moisture gets on the top surface of the table it will warp and bubble up. How are we suppose to eat and drink on this table? Called the store and was told all they can do is keep replacing it. So they will just replace it until the warranty runs out and then we're stuck with it? We have bought multiple furniture sets and have the Ashley's store credit card but If this is how they treat their customers I will be going elsewhere from now on.
Cannot express how happy I am with our recent experience with Brad @ Ashley Furniture Store in Joplin. My father passed away a year and a half ago and we inherited his oversized chair from Ashley’s. I was beyond excited to find that I could still purchase the full size couch from their store... so I called and had it ordered and Brad has been so so helpful throughout the process! This piece will warm my heart so much because I know my dad always wanted the couch but never got around to purchasing it. This will complete the set and make our living room feel like home. <3 THANK YOU!!!
We bought two occasional chairs and the service was fast and efficient. Excellent experience.
Had a good experience there. The associate that helped us was helpful and we ended up buying what we were looking for.
Friendly and helpful staff!
Ryan did a great job helping me find something that fit my needs and budget!
Good prices and services
Very patient while we wandered and expedient when we finally made up our minds!
Bryan Price is the bomb dot com!
Quite satisfied
We went in with the intention of buying recliners. Shane, the salesman was very patient. We sat on literally, every recliner they had! He was patient and showed us everything we needed. I have purchased here for over 13 years and I am always treated nicely!
Our salesman was amazing! He was knowledgeable and extremely polite. What a huge difference customer service makes! Most importantly, I felt our salesman immulated the company's mission statement to a T.
Good service. Friendly people. Helped us to buy a couch and a dresser
Thanks Ryan Carr~we love it❤️
Very good selection of high quality products! Staff is knowledgeable, friendly, and courteous.
Please whatever you do, do not go into this store. This store completely messed my order up and sent me the wrong furniture. This took two months and three phone calls because they wouldn't even tell me that it was backordered keep in mind this was the wrong furniture anyways. I worked with a snarky guy named Ray, this guy pressured me to go into the store because there was a huge sale at the time and I needed to get this deal now! Well my items got back ordered which resulted in me renting furniture which I am out about 200 dollars on and they sold me the Darcy set vs the accrington. When I got the furniture I immediately put a cover on it not noticing the difference until I laid on the couch for awhile and it was causing me back pain. I called up to the store and they told me because I waited over 48 hours to contact them they couldn't help me. I would highly recommend just ordering online because this store does not care about you just your money. Once they make that sale you are nothing to them.
I am very frustrated with your customer service. I sold my old dinning table. I trusted the store to deliver my new dinning table within 3 weeks, just like they said. They didn’t submit the order because they needed a copy of my wife’s ID, however nobody bothered to call me they just claim that they sent a text but nobody follow up on it. On Saturday I called the store to check on my order. Nobody could find my other. A sales representative said he was going to call me back. He didn’t call me back I had to call again on Sunday afternoon. Finally they found my order and texted to tell me that they had found the order and needed an ID to finish processing it. I took the ID on Monday, the receptionist told me that the salesperson would call me with an update. I never heard from them so I called today Wednesday again, I asked to speak with a manager. They told me he was busy but would call me back when he was free. 20 minutes later, I got a phone call, they told me the manager and the salesman were gone and they still needed my ID. I don’t know what else to do???
Ashley home furniture store treated us with exemplary care. We made appointments three times in three weeks they helped us find everything we needed and they guided us in the right direction with what would work for our home. Everyone that works in that store helps no matter what and they are not pushy and they find you what you need. I would recommend this place to anyone.
Marcus, aka: Furniture Dr. is very helpful. We have bought furnishings for two houses and have been pleased with the service and quality of items purchased.
There were really friendly
Wonderful experience! Salesman was very helpful!
Our salesperson was very help and very patient while we explored the entire store for what suited our needs best. He was also very thorough with explain all warranties and what our payments would be. Thanks Mr. Lee.
Do not shop at Ashley Furniture Store in Joplin, MO I ordered 2 accent chairs 3/30/19. One of the chairs was broken they sent out another one 4/25/19 it was broken, now I'm trying to get them to come pick up the broken and good chair I told them I question the quality of the good chair I have. Still waiting on a response from them. I told them I want my money back. They said they have a no return policy bull crap. I didn't create this mess they did. I work hard for my money along with everyone else who buys furniture. Their customer service no good.
Ryan was great very helpful, not pushy allowing us to browse without high pressure - and the credit process was painless. Our new furniture store.
We dealt with the assistant manager at the Joplin store, Bradley L. He was amazing! Made everything simple and we got a great deal on our new sofa, can't wait for it to come in!
Bought some really nice bedroom furniture today from Ashley Furniture. Worked with Carlos who was just great! Thanks for the wonderful service and price!
We ordered a sofa, recliner, and love seat from Ashley Homestore. That was on February 17. All 3 pieces were supposed to be delivered on March 30. We called their “customer care” line on Tuesday March 26 to verify that it would be delivered on March 30. We were told it would be. We got rid of the old furniture on Wednesday March 27. Thursday March 28 we were contacted to set up delivery of the recliner only. The sofa and love seat were pushed back to the weekend of April 6. Once again we were contacted and told that it would be April 9. We received the love seat. As of today April 22, we are STILL WAITING on the sofa. It is supposed to be here on April 30. We will see. We had looked at several different places for furniture and thought we would give Ashley a try. If I knew then what I know now, I would have taken my business to Slumberland or somewhere else. The customer service is non existent. When my husband called and talked to someone in the store (because the customer care didn’t care at all) they said they will have a manager call him the next day. He told them he didn’t expect it, and guess what...it didn’t happen. Do NOT buy anything from Ashley. It’s been nothing but a headache!
Excellent customer service! Marcus the mattress man was great help and not pushy (just what I like). Can't wait for our new mattresses to get here 😁
Great customer service, and the best prices and selection in Joplin. Marcus was great, and very patient as I browsed the store several times trying to decide. Love my new furniture!
If I could rate this a negative 20 I would! Be careful buying ANYTHING from this place! My granddaughters father bought her a complete bedroom suite about a month and a half ago. Now mind you she got her dresser, mirror, tall boy, night stand and some of the bed frame. After 3 different trips over about 3 weeks to Springfield she was finally able to have her bed frame and headboard that matched. After about a week of her sleeping in new bed she was getting ate up. The bites resembled bed bug bites so of course everyone investigated the mattress & box springs to make sure nothing was present, which there wasnt. My daughter paid a private exterminator to come spray in case of something else. The mattress & box springs was hers and had been sleeping in it with no issues until the frame was finally completed. After continued bites my daughter moves the mattress & box spring out side checked it over with no obvious issues. After just having her stay in another room the bites stopped. 2 weeks later she just happened to see something on the head board (decrotive padded). It went into the padding so she called me. I decided to take it apart and take it outside to look it over. I was completely shocked to find not only bedbugs, tiny moving larvae but also old dead one as well!!! Of course her father called the store who in turn gives him a customer service number to call. He was completely just pushed off with a "sorry you've had it for a month"! No concern, no what can we do to help with this situation, NOTHING!! Not only out the money for the bed frame and headboard but now a mattress and box springs! Im completely disgusted with the treatment and the way this was handled! Paid cash for everything so I guess they got the money so it's a who cares issues! This was right off the showroom floor to so that means be cautious if you bought off the floor! Shame on you Ashley, BBB will be contacted.
Ashley Furniture is the place to go for all your household furniture and more. The people there are so friendly and will go out of their way to help you. Prices are reasonable , quality of furniture is outstanding.
Brandon is always so helpful! Once again, found the product I needed and the best price possible! Will continue to purchase from here!
At the start I liked the store it had a wide variety of furniture. It was laid out very well. The quality of the furniture is only so so but the price is very reasonable. Unfortunately the sales associate was way too overbearing tried to pressure me into financing and ruined the shopping experience. He followed us around- I told him to give us space apparently that means come back in two minutes when you are at the next couch. We went to multiple stores Ashley had the best variety the best price the best laid out store about middle of the road for quality and the worst sales experience. 8 weeks after making the order I still have not received my purchase. Two days before it is scheduled to deliver I find out that there was a mix up in their warehouse and my order is delayed. Someone from the store called me the day before to tell me they don't know when I will get my order but don't worry they offered me $100 rebate- or about a 5% discount (which does not make the situation more palatable). Bottom line don't buy from Ashley there are bargain furniture places elsewhere with much better experiences. The furniture takes forever to arrive, the sales team is overbearing and the supply chain seems to be clueless.
We had shopped all of the local furniture stores and the service and selection at Ashley Homestore was by far the best. The employees were knowledgeable and helpful without being pushy. In short, it was a pleasant experience and Ashley Homestore will be our first stop for any future furniture purchases.
Store employees were very nice and very helpful. We purchased a power loveseat and cannot wait for it to arrive. We also bought a faux fur throw. It's so soft and beautiful, will look great draped on the loveseat. Next... A Temperpedic bed!!
Great experience got a brand new bed and it's perfect! They helped me find the best bed for me! Great staff very patient,helpful, and honest!
Mark Dickinson was my salesman (also one of my besties dad ❣) he was awesome!!! Great experience, and can't wait to get my new bed and frame 😍
Had a good experience. Shane was very helpful!
This place is horrible I bought furniture here on February 27 and I didn’t get it till a month and a day later and I end up not getting wath I pay for I went back to the store and they told me that I have to wait another 23 days for the rest of the furniture this people have horrible costumer service the lady’s at the front desk they were rude they see me that I was mad because I was trying to get my money back and they just make a horrible comment to make me more mad so at the end they told me that if I wanted my money back I had to wait another 28 days so my advice to people is to go furniture shopping somewhere else
Matched competitor pricing . Good experience.
We’ve been looking for a lift chair for my mom at quite a few stores and finally decided to try Ashley. We should have come here first. The first chair we tried was the most comfortable for her of the dozens that we had tried elsewhere. Our salesman, Shane, was very helpful and courteous and the prices were comparable or better than even some of the outlet stores we had tried.
Expensive
Beautiful quality furniture at amazing prices. My sister and I went shopping Sunday afternoon to furnish her new apartment [ she lost everything in a house fire last week. Our salesman Rod Fortner was so helpful, we told him what we needed, the style she likes and he took us almost directly to what we wanted for each room. We were there less than 2 hours and had plenty of time for a lovely Sunday dinner before we went home. And so pleased with the quality and price I called back Monday and told Rod to add a second rocker recliner for my house just like hers. Highly recommend this store.
I had a great experience shopping here! The gentleman that helped me was friendly and very helpful!
Mark was very helpful and helped my husband and I choose our first new bed. Not only did we get a great price but we got the best service from all of the friendly staff. We had looked at other furniture stores but none were as helpful or as friendly and the prices were drastically better.
I had a great experience using the Ashley Furniture Home store! Wonderful customer service and great price matching!!! I would recommend them to friends and family!!!
Left the house today just to look at new living room furniture for our new apartment. We had no intention of buying anything, but the customer service that Bryan and his manager gave us was so outstanding; we left with furniture that we are excited to have in our new home! And with the guarantee that if it didn’t fit our new place they’d help us find something that did! 10/10 would recommend!
Great furniture love it all
orders our furniture and had to wait 6 months to get it
Friendly associates and sales member, was able to get what I want without hassle and got all the help I could have wanted.
I was looking for a new dining room set,I felt nonpressno to buy, but was assisted in finding a wonderful set! Thank you Marcus for your help!
Our new dinning room table from Ashley Home Store. They did an excellent job of dealing with all of our concerns and got us our dream table. Got us instantly approve even with terrible credit. 5 star customer service even delivered was an hour early!
Staff is very friendly, and the set up of furniture is beautiful.
Very helpful, will be back for more household needs
Friendly and helpful salesmen!
Worst place to buy furniture ever. Waited for over a month for mine to come in and then they said it would be another month. Also said it would take 7 days to get a refund. It has now been 1 month and 3 days and no refund. They just keep transfering us to someone else. Giving us the run around. Wouldn't recommend this place to anyone
Today was suppose to be a look around and buy later at Ashley Furniture. We actually found what we were looking for and bought it!! Staff were very friendly and knowledgeable. This location and experience was almost painless.
100% referral. Stay away from this cheating, lying store. The manager is a sissy and will not talk to me about how he treated my wife in person and on the phone. He lied to her about a bedroom furniture. Then didn’t have the courage to call her. He had these sneaky girls hurry up and talk then hang up. This manager thinks he is the BIG MAN. He might look big in person but he is a wimp inside, sissified. Scaredy-cat LOL. I hate to sound so truthful but it’s the truth. Go shop other stores. You’ll be better off.
Great service. Bradley was super helpful and not overwhelming.
Very quick and easy process. Came in and bought what I just needed and only took a few minutes to finish the process!
Love my furniture, but it took 48 days to get all of it. I received an email saying all was going to be here at 41 days.Received table one week, then the chairs the next. The couches arrived in 41 days and were told the recliners wouldn't be here for another 30 days. Then they arrived in another week, so,we weren't prepared. Seems very unorganized from the warehouse.
Terrible service. A day before my scheduled delivery date I called. They said they had no idea what I'm talking about. There was a delay and it's on back order till March 15th. I bought the couch in January this is absolutely retarded.
Had an amazing experience we were able to get exactly what we wanted in less than an hour with free delivery
More than accommodating for my family's needs. So helpful and patient. What a wonderful experience
Whole credit process was super fast and easy. Would definitely do business with again
Zac at Ashley Homestore was very helpful and gave us plenty of time to decide and never pressured us but also seemed to be there if we had questions.
The buying experience was very pressure free and great. Knowledgeable sales staff and great to work with.
Everyone is so incredibly helpful at Ashley in Joplin! Very good sense of humors and easy to get along with! I was very difficult to deal with I am sure being indicive but they were very patient!
We came in looking for a mattress, got friendly help and they stayed late to make sure we got exactly what we wanted. Very patient and friendly
My wife and I found exactly what we wanted. It was quick and painless.
This was the best experience I have ever had shopping for furniture. We weren’t folllowed around or hounded by the sales personnel. Brendan checked with us from time to time to see if we had questions. He was knowledgeable and courteous. The quality of furniture was refreshing! The service delivery was the same week and servicemen were professional and arrived promptly at the scheduled time. We will definitely choose Ashley again for future furniture needs!!
A great place to shop. The furniture is good quality and customer service cant be beat. I buy all my furniture and beds there and Im always pleased. Delivery men are also very experienced and careful. Joan Roberts
People in the store was nice and helpful they seem to care about the thing they was selling to people. They told about what you was looking at and checked to see if was a different color. An they let you look around the store . They knew what was on the store flood.
My husband and I purchased a couch from Ashley in December. We were told it would be delivered to the store December 26. It is now February 14 and we still do not have it. Every time we have called, they get our order mixed up, say it will be in that Friday and it never shows up, or tell us that they tried to call and deliver it but neither of us have missed calls from them or have seen them at our house. Every time we speak on the phone they are unhelpful and lack basic customer service skills. Hopefully we will receive our couch but we will not be a repeat customer of theirs for sure.
Amazing customer service. They have a nice selection to choose from at decent prices. I would recommend this store for quality furniture
We went in to get an idea about furniture for our new house, but ended up being completely stalked the whole time by a salesperson. Yes, they were slow, but we had no time to really explore on our own and lost patience. Also, we bought one pillow - one - and it took 15 minutes of paperwork to get it. Their whole buying process is a ridiculous amount of paperwork.
Great customer service. The sales agent (Chris) didn't try to shove products down my throat. He wasn't pushy he was very friendly and helpful. I will return. i highly recommend this place and recommend people to talk to Chris
This is a great store with great sales people! They are helpful, but not pushy! I would go back.
Had a great experience at Ashley Home Furniture. They were very helpful!! Marti Millikin, Neosho MO
we've had great customer service at Joplins location!! we've purchased a sectional, bedroom set & kitchen table with 6 chairs!!! mark did a great job and making sure we got exactly what we wanted !!
Great customer service!! Love our furniture!!
THREE MONTHS AND STILL NO TABLES!!! Bought a five piece sectional, three piece set of tables and a bed...salesman told us EVERYTHING would be delivered two weeks after sale. Two weeks came, delivery truck pulls up...driver hops out, &"I&'m here to deliver your bed&". NO ONE ever called to let me know my sectional was on back order...after two months of my sectional being delivered ONE PIECE AT A TIME...I AM NOT JOKING...I STILL HAVE NO TABLES OR A DATE FOR DELIVERY OF SAID TABLES. On top of all this, the salesman said in-store during the time of sale, &"we haul off old furniture just NOT BEDS because of bed bugs&". Fine, great, now time comes and I have my old furniture to send back with the drivers and, &"we don&'t accept old furniture...we CAN&'T, we WILL GET FIRED!&", so I call BRAD in my home during time of delivery and then he says, &"we can&'t haul off old furniture ONLY USED BEDS IF WE HAVE TOO&" this whole time the delivery team are shaking there heads arguing with him on speaker phone. In the end it comes down to shady tactics and down right lies being told straight to your face with a smile and a quick shake of the hand all brought to you by Joplin Ashley Furniture Store.
I purchased a large secional along with their "Montage Warranty" on 11.29.13. and it was delivered on 12.10.13. I absolutly LOVE my couch and thought so highly of Ashley Furniture. I have raved about them for years! well I had to make a claim on my couch. i called the store in November to do so. The man gave me a phone number to GBS, a third party company that handles their warranty. I call, they cant find me in their system, i need my order number and they suggest calling the store. so i call the store, they say they will email me my invoice. cool. A week or so passes and nothing. i call the store back because i never got an email. They re-send it. I finally get it! I call GBS again and they again cant find me in their system... i have my order number! woo hoo! so they file my claim on my couch. The person who filed my claim said that she couldnt find me in their system because the salesman didnt register it at the time of sale but it was no biggy and i should hear from somebody soon about fixing the couch. so i go about my life, thinking of work, and christmas, and our 22 hour drive coming up quickly... i totally forget about my couch. So.. fast forward to monday 🤪 oh ya... the couch...i call GBS back to ask whats up and why i never got a call? They AGAIN cannot find me in their program and AGAIN need the dang order number. I call back with the order number, the girl then tells me that GBS didnt start servicing ashley furniture untill 2016 and since my purchase was in 2013, i needed to call "montage" and gave me a different phone number. So... this is irritating. i call montage and they tell me i am now out of warranty. You have got to be kidding?! So i head to the store because this needs to be fixed and the store gave me the wrong phone number. Paris, the manager, "helped" me.... she tells me to call some customer team and hand me a pamplet. She says that they would be the ones to handle this. so i call and walk around the store. My husband and i are looking for a new bedroom suite... but i assure you, after this, i will never buy from here again. the woman on the customer response team says that she cant do anything. she even agreed that my situation is absurd and that its wrong and my warranty shoukd be honored but, her "hands were tied"... At this time, i straight hand my phone to Paris and let her talk to the woman. In the end, Paris says, "i dont know what you want me to do, im not going to your house to fix your couch"... Grade A customer service right there. She said that i could "take advantage" of the since you didnt use it, you get it back in store credit deal. But i dont want that. i would like my couch fixed because my claim was filed within my warranty period. This whole experience was super disappointing. I still love my couch but i will take my business elsewhere.
Don't waste your time or money. Go elsewhere. Their manager Paris is quite unproffessional has absolutly no customer service skills. Even after 2 employees agreeing that my situation is not being properly handled and they all "wish they could help me".... everyvodies "hands are tied". such a shame because i love my ashley furniture and have raved about them ever since i made my first purchase here. My husband and i are in the market for a new bedroom suite and new breakfast table. My mother has 2 living rooms that she is redecorating and she is looking for new furniture. I assure you, none of it will be purchased from this store.
I purchased a large secional along with their &"Montage Warranty&" on 11.29.13. and it was delivered on 12.10.13. I absolutly LOVE my couch and thought so highly of Ashley Furniture. I have raved about them for years! well I had to make a claim on my couch. i called the store in November to do so. The man gave me a phone number to GBS, a third party company that handles their warranty. I call, they cant find me in their system, i need my order number and they suggest calling the store. so i call the store, they say they will email me my invoice. cool. A week or so passes and nothing. i call the store back because i never got an email. They re-send it. I finally get it! I call GBS again and they again cant find me in their system... i have my order number! woo hoo! so they file my claim on my couch. The person who filed my claim said that she couldnt find me in their system because the salesman didnt register it at the time of sale but it was no biggy and i should hear from somebody soon about fixing the couch. so i go about my life, thinking of work, and christmas, and our 22 hour drive coming up quickly... i totally forget about my couch. So.. fast forward to monday oh ya... the couch...i call GBS back to ask whats up and why i never got a call? They AGAIN cannot find me in their program and AGAIN need the dang order number. I call back with the order number, the girl then tells me that GBS didnt start servicing ashley furniture untill 2016 and since my purchase was in 2013, i needed to call &"montage&" and gave me a different phone number. So... this is irritating. i call montage and they tell me i am now out of warranty. You have got to be kidding?! So i head to the store because this needs to be fixed and the store gave me the wrong phone number. Paris, the manager, &"helped&" me.... she tells me to call some customer team and hand me a pamplet. She says that they would be the ones to handle this. so i call and walk around the store. My husband and i are looking for a new bedroom suite... but i assure you, after this, i will never buy from here again. the woman on the customer response team says that she cant do anything. she even agreed that my situation is absurd and that its wrong and my warranty shoukd be honored but, her &"hands were tied&"... At this time, i straight hand my phone to Paris and let her talk to the woman. In the end, Paris says, &"i dont know what you want me to do, im not going to your house to fix your couch&"... Grade A customer service right there. She said that i could &"take advantage&" of the since you didnt use it, you get it back in store credit deal. But i dont want that. i would like my couch fixed because my claim was filed within my warranty period. This whole experience was super disappointing. I still love my couch but i will take my business elsewhere.
Don’t order anything from them that will be direct ship. Ordered a mattress from them called 8 days later to check on status and was told it would be delivered in eight days. When it wasn’t I called back and they said delivery date is 6 more days. When I told them to cancel it they couldn’t even confirm that. Said it’s being shppped UPS but said there’s no way to tell if it’s been shipped. Everything else I’ve bought from them came in timely fashion don’t know why they can’t get there act together on this. but they will lose a customer over a $200 mattress.
Everyone was nice and helpful they did not bother me the whole time they let me look around without following me the whole time. Easy app. didn't take long to get through the process answered any questions I had. Great place!
Zak Porath has helped us on our last 2 shopping sprees! He makes it very easy to find what we need/want. Highly recommend for all your home furnishings needs. Thanks again Zak! And Ashley HomeStore! ♡
Our sales associate, Brendan Fox, was VERY helpful and offered to look online and give suggestions to help us out with our wants and needs. He was NOT pushy about anything and was genuinely willing to help whichever way worked best for us. Great experience! Thanks!
Honestly, if you could go ANYWHERE else to purchase furniture, do it! I ordered a sectional in November, with a pick up date of December 18th in Springfield and a week later (Christmas Day) if I wanted it picked up in Joplin. I called the day after Christmas and was told the couch would not be available until February 20th. What?!? Can you not call and let your customer know there has been a delay. No instead, she get rude and says, " You we're told those dates we're tentative!" No, I have the date circled by the salesmen that says the 25th! She tells me she is going to check with another distribution center and call me back the following day. Hear nothing, so I called the day after and again she gets rude and says I told you there was a 48hr window for a response from the other distribution center. She never told me anything like that. Now another girl wants to be hateful because I was told on the 4th by Paris, my couch would be ready for pick in Joplin on January 14 and they will call you when its here. Here I call today and she says "She wouldn't have said that, because we only receive shipments on Fridays, so there now way it will be ready today, it's in Springfield if you want to pick it up today." So, now we're waiting until this Friday, for the same speel. This place has been nothing but, very poor customer service and communication all the way around. Oh and it will take 10-21 days to refund my CASH payment. I would not recommend! I had a whole bedroom set and TV console pick out and I can assure you I won't be placing that order.
Shane was really helpful in helping us with our decision on furniture. The payment plan is outstanding. Thank you for your help.
We had a great experience purchasing a new couch this past fall. Friendly, knowledgeable people and great customer service! Thanks to Brandon Hawkins for taking great care of us.
We have always had a great time shopping at our local Ashley HomeStore. The selection is BEAUTIFUL, and the staff is very friendly and fun to be around. On our most current visit we were helped by Brad Lee. He was very helpful, kind, and he kept us laughing!
Unbelievable, waited almost 4 months to get 2 barstools always a new excuse. I could of built them quicker then waiting on Ashley furniture to receive them. Don't waste your time or money go elsewhere. Plus it's cheap furniture made in China at least that's what they blame it on customs. Went out of business once for similar issues and headed that way again.
I gave this place a 2nd try and they treated me very well on prices for the package I purchased. Becuase of COVID-19 it took FOREVER to get my furniture. I only dealt with the Manager as my salesperson was never available. He was always off or on vacation or just not available. I did get to talk to him later on as I bought one more piece of furniture that I had canceled that I decided I wanted later on. My suggestion if you're not in a hurry is wait for the biggest sales events and buy everything at once. They can match online prices but online you do get an additional 10% off. Also, it is good to know that all inventory in store is not available for sale unless it is discontinued. They do not house any furniture in any kind of warehouse. It is all delivered from the Springfield, MO store supplied from St. Louis. Honestly, the prices change and fluctuate way too much, more than most furniture stores. From week to week, do some research and see when the best price drops on the website.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
