Ashley Store Joplin, MO

Brad lee (no relation) is what a salesman should be he came up and talked to us for a minute when first got there then left us alone for a little bit then checked on us and left alone again till we had questions and then gave us time alone to talk and make a decision never pressured never pushed us towards any very nice guy

Customer service was great, wasn't pressured and the guy listened to what we wanted

We were shopping for a recliner and we were not planning on going to Ashley’s anticipating they would be more expensive, but decided it wouldn’t hurt to look around and compare prices. . . What a pleasant surprise to find that Ashley had what we wanted in stock and for a better price than what we had seen at other stores! In addition, Brendon Fox was a great salesman without being pushy but directed us to what we were looking for. Thank you Brendon for your help and making the process quick and easy! Ashley gets 5 stars today!

I thought the setup fee was extremely high so I did not do that and then when the delivery drivers wanted to just leave our purchase on the porch and the salesman said they would bring it in the house. I was a little bit upset about that. The drivers did finally bring it in the house

We found the items we wanted. Brendan was great to work with and very helpful. He was available but didn’t hover making the experience pleasant.

Brad helped us this time. We are repeat customers. Very polite friendly and honest to his word.

Brad was fantastic, he was patient and very helpful! Thanks Brad!

No pressure from salesman, which my wife and I appreciated. Answered all our questions while being very helpful with pricing and financing.

Sure was a great experience. My sales person helped me an awful lot. Thank u

Great selection, no hassle shopping and easy approval.

Great service! Thank you.

Second time coming to the store. Absolutely amazing experience. Highly recommend.

Christine was so nice, patient, accommodating, and best of all not pushy or smothering when help my family and I pick out our new furniture! I’m definitely keeping her number for help on future purchases!!

Jon was so helpful. It only took me less than 5 minutes to find exactly what i was looking for.

Great customer service, found what I was looking for quickly. Thank you!

We went in to get a new mattress, very good and quickly found the one we loved thank you Jacob

Seth was great to work with; he was attentive and knowledgeable and we appreciate how he helped us and answered our questions. The store had great merchandise and the prices were quite reasonable. Thanks!

Trenton was so helpful and kind and helped us find the right furniture for our nursery while working with us within our budget!

I went in to the Joplin Ashley Furniture location and it was a great experience. The staff is super friendly and helpful. They answered all my questions and were very knowledgeable. I knew exactly what I was looking for and my sales representative, Seth was awesome! He truly went above and beyond and I am so excited to furnish my new house in Missouri. He was willing to price match and that means a great deal to me with all the choices in furniture shopping. I give the Joplin store 5 stars and I will definitely recommend them and purchase again. Thank you! Steph Griffin

Had a good experience shopping at Ashley, friendly, helpful and got a good deal 👍

Trent and Marcus were great! Whole process was very fast and professional. I highly recommend Ashley Furniture for all your home furniture needs.

Perfect experience!

I went on the website and educated myself on what was available and what I wanted. I then was able to go into the store with an item number. The salesman then helped me find a recliner that matched what I wanted.

Shane and Jon were great to work with. Great store with first class customer service.

They were very attentive to our requests. They worked very hard to find what we wanted.

Professional and on time delivery. Delivered with Care and respect of merchandise.

We took cover in the store from a hail storm and ended up buying a sectional while waiting out the weather. It was actually a really pleasant buying experience and we were able to take our time without feeling pressured, our sales person was very helpful.

Christine was a great sales person and cared about us and the purchase we were about to make.

Christine was attentive, knowledgeable, and friendly. I came in looking for one thing, and she steered me right to what I wanted to see!

The delivery guys were great and very polite. Thanks

I want to cancel this order.

I had a very good experience at the Ashley store, everyone was very helpful and nice. Marcus Dickinson was my salesman and very helpful with all my questions .

I called to see what sleeper sofas were in stock anywhere in the area (I needed one ASAP!) and Christine went above and beyond to locate one for me. She also followed up to make sure I had all of the information needed for the warehouse pickup after the transaction.

Landon was very helpful and showed us lots of options and all the different ways to build the couch we wanted. He took in ALL of our likes/dislikes and wants to build us a couch! We walked out very happy!

When I entered the store, I was greeted, but then left alone to browse, which I loved. The salesman must not over my shoulder the whole time which was nice. I found the couch I wanted, and the purchasing part was easy And fast. Cannot wait to get my couch.

I will not use Ashley furniture again. I purchased a king size mattress and boxsprings and arranged delivery. They informed me it would be here Wednesday. Before I left the parking lot I realized it said queen boxspring and king mattress. I went back in and they said that was fixed, though it was now more expensive. It was still supposed to be delivered on Wednesday though. I was told they would be texting bit did not receive a text. My husband called, and it took multiple times to get anyone to answer. Eventually they say it is on the truck and will be there sometime today (Wednesday). Crickets. Eventually after several calls later when it didn't show they Eventually they say pur salesman screwed up on entering the financing paperwork and now we won't be delivering for at a week. The fact that this was their error meant nothing and they absolutely refused to deliver sooner. The fact that we had already gotten rid of the old mattress meant nothing to them because it would be too inconvenient to deliver to our area on a day they didn't want to. Multiple attempts to reach them again and eventually we got another mattress elsewhere and several tries later were finally able to tell someone to cancel. We will NEVER buy from Ashley again. Now we just have to make sure they actually did cancel because it wouldn't surprise me if they screw that up too. If I could give negative stars I would.

Very pleasant, knowledgeable and efficient.

Very nice and helpful!

Friendly and not swarming you and no pressure Trenton was very professional friendly and knowledgeable good experience

Your sales representative was excellent. She knew what the store had that would meet. She offered suggestions, met our needs & was very helpful. I will definitely shop there again.

Salesman was awesome but Joplin charging delivery fees in there own town is poor. Not pick up at store either. We can't help there to cheep not to have a warehouse in town.

Friendly and helpful workers.

Our salesman was very knowledgeable of their furniture. He explained each item, the warranties, etc. He wasn’t pushy at all. I would have given five stars, but we have not received our furniture yet. I’ll change it once the delivery process is over.

Caleb Roy did an amazing job!! Thank you so much!

Walked through the store looking for new living room furniture. Not 1 single associate acknowledged our presence.

Friendly service with no pressure tactics

Great people n great beautiful 😍 furniture to grow old with. Quality decor n great accents tables. Got accent table n kitchen table n chairs. Best place to shop as I've put 500 hours online looking n my friend brought me there. Plan on getting dresser n bedroom set. Beautiful. Great sale going on right now.

Christine made purchasing my new furniture very easy. She was very nice and helpful!

They're super helpful here. I love doing business with them!

Walked in just to buy a bed pillow, they are clear in the back of the store. The sales person said wait here and he went back and got it! Great service!

Best customer service I’ve had in a long time!!! I never had to wonder about anything, I was always informed, and provided with link with immediate up to date information. Including the location of driver on his way. I didn’t have to sit there and wait all day not knowing. Over the phone and delivery people were both kind, professional, and throughout!

Edit: i contacted the number given immediately after, and included dates given by Protectall that they stated that they sent the request. The proof is in the screenshot about how it went. Same as before. At this point, I'll wait another month and see if anything happens. Again. I'll absolutely change this to a higher star count if I can get this resolved, but as of now, it remains a 1. They claimed to not see my account until the screen shot went through with the information. Then they found it. With the information that i had sent the first time. I don't understand why this is so difficult. It really doesn't have to be. Just reminds me that companies today, don't put forth the effort that we hope for. I get it. Money to be made and lost. But false statements are still false statements. The furniture is nice, but I had purchased the warranty on a nice couch and love seat. When I asked the salesman if the extra protection warranty covered frame damage, he had no problem telling me multiple times that it did. I'm a bigger guy with some rather rambunctious dogs. Lo and behold, laying on the couch one day and I'm jumped on by the pack. We had minor structural damage! Cracked the frame with the combined weight and pressure from 80 lbs of dog. Tried to file a claim and get the couch repaired. It isnt covered. My mistake for not reading the finer print and trusting someone who works for commission. Lesson learned. Upon reading it though, it states that a refund for a pro rated amount for the warranty could be obtained if canceled. HERE'S THE PROBLEM. I've been trying since November of 2024 to get this situation taken care of. Both parties, the store and Protectall, the third party that issued the warranty stated they need to hear from the other party to confirm cancelation. I've made phone calls, sent emails, physically went to the store for the last 6 months to continuously be told the other party has to be contacted. It's INFURIATING. It's not a small chunk of change either. We threw nearly an extra 800 dollars into garbage. I get an apology and told to contact the other business. Roughly a 20 minute wait time with terrible music. And after over 40 attempts since November, it's not worth it. Ashley claims that if you purchase the insurance and don't use it, it can be used as credit for another piece of furniture in the future. Tried that. They have my information of the claim number when I'm trying to get it refunded, but magically it isn't there when I try to use it to put towards another piece of furniture, paperwork in hand. I don't like throwing the term "scam" around, but I genuinely feel slighted in this situation. Again, the furniture is great, but be wary, read the fine print, and if they tell you any of their plans cover frame or structural damage, ask to see it, and hell, i should have got the salesman to sign it.

Trenton does a dam good job!

Highly recommend asking for Caleb Roy. He was phenomenal!

Our sales person (Brendon) was very, very helpful without pressure! Very sweet man!

We purchased a large area rug, but received a different one. We went to the Ashley store and the Manager, Brendan, told us he agreed that we didn’t get what we ordered, and to call a number to get the return approved. We called the same day, on Friday, and were told they would call us back within 24-48 hours. The following Tuesday pm we had no return call. We called again & were told that we have to get Brendan to put in the paperwork. We’ve left word for him to call us. It has been a hassle thru no fault of our own. This process is very aggravating to a customer.

The men who delivered my recliner were professional. They did not leave until I was fully satisfied with my purchase. I recommend Ashley to anyone who needs new furniture

Great

The service was excellent

Great customer service!

Purchasing was easy & the delivery was smooth

2 Stars - Great Store, Awful Delivery Experience The in-store experience was perfect—the staff was helpful, professional, and made shopping enjoyable. Unfortunately, everything fell apart once it came to delivery. "Chatbot Jenny" from Ashley HomeStore is useless, and getting help from the customer care team was beyond frustrating. We eventually got so fed up that we sent our own team to pick up the furniture—an hour away—just to finally get our order. While we’re happy with the furniture itself, the delivery and support process was so dysfunctional that we won’t be shopping here again. It’s a shame because the store team deserves better backup.

Thank you Marcus for assisting in our Recliner purchase. We have trusted Ashley with our furniture needs for the last 5 years.

Great service it was fast and simple they were also very nice.

3 (three) attempts to get it delivered they kept trying to blame me for their lack of communication Delivery men were Great and Not To Blame

Salesman was great made the whole process easy found the perfect bed

I had a great experience with Ashley Furniture. Everything I ordered is scheduled to be delivered the exact day I hoped. J Weaver was knowledgeable and very helpful. Ask for him if looking to purchase!

The delivery gentleman was exceptionally awesome at doing their job. They were polite, quick very efficient couldn’t have been happier. I hope they deliver my bed as well.

On time and professional, well done!

Wonderful customer service 👏

Sales people are nice enough. The problem with the Joplin Ashley store is that once you pay there they are done. They have a 'no return' policy storewide. They don't mention that to you while shopping! Any issue you have will go through a corporate location. The delivery people will bring you stained mattresses and furniture. Nothing comes wrapped. Other stores deliver furniture wrapped and people wear gloves. We had a horrible experience with the Ashley delivery. We all know that Ashley carries lower quality, lower priced furniture. Our expectations were low considering Ashley's reputation. Even with that, we are still very disappointed. You should still receive what you ordered without grease lines across your mattresses and wheels that don't damage your floors from chairs you bought from them. They will apologize over and over and then deliver it again with pollen and grease all over everything again. Don't call the store, they can't do anything... Also, their wheeled chairs will damage wood floors. Would have been nice if they had trained sales people that know this. To get decent quality you just have to go to Springfield or Bentonville. We thought we could grab a few pieces of non-essential furniture pieces from Ashley. Nope! The place is so hard to deal with. They have a 'No Return' policy on everything you buy there. Just do yourself a favor...go to a real furniture store.

Caleb was amazing and knew what I needed to hear

Delivery was prompt and the guys were courteous and friendly.

They were very friendly thanks 😊

Excellent delivery experience. The delivery service took care of everything.

Shane was a great sales person and great communicator. Will definitely do business again. White glove delivery was great and the employees were very friendly and explained our new furniture.

Good experience. Salesman was very personable. Found what we liked, had a great sale on the item, so we purchased it. Will be back to get a living room set made from the poly leather. I tried scratching it with a key. Not even a mark on it… Wowsa!

Friendly staff, very helpful.

Brendan and Marcus were very knowledgeable and helpful. They both helped us find the perfect pieces to furnish our home.

The sales people could not have been nicer and more accommodating.

Great service

Great people and service!

I bought a durapella reclining sectional 9 months ago. When I told the sales rep that I wanted this, I changed my mind after I filled out the paperwork for fiancing. He said that it was too late that I had already filled out the papereork. At first I was ok with it. I can be a little indecisive. But the reason I wanted a different set was because of not being able to find anything on how to clean it, manage it..I have dogs and the only thing that was listed that I could use on this material is water. Needless to say, Im feeling scammed, taking advantage of...I was going to buy from your store regardless but I wanted to be able to keep it clean. I will never trust a salesman again. That was bs. I work hard for my money and would NEVER tell someone that they couldnt change their mind on what theyre paying for!!!!

Horrible customer service. Do not come here. I was told to come back if I win the lottery. That's Ashley's for you.

Went into the joplin store today and found new reclining sectional we loved priced at $3849 without tables or accessories. Went home to look it up on their website to get dimensions and double check that it would fit. The price online NOT discounted was $2999. A difference of $850! No thank you joplin ashley store. I think I'll keep my $850 and order online.

Payed for furniture, scheduled a uhaul, picked up the uhaul to get my furniture on the day they said to pick up. When I got to the store they told me their system messed up and didn't process the payment, couldn't let me have furniture even though my account showed the money was gone. I then asked for a refund and they said yes and acted like they were gonna fix the problem and said to wait 7 to 10 days to recieve. did that and still nothing. Called up to the store to ask and they said they didn't even processes the return! Now I have to wait 2+ whole weeks to see if they actually send my money back. Very disappointed. Wasted more money trying to buy from them than I would if I would have just went somewhere else. The employes were nice but obviously don't do their jobs!

Had a great experience!

Seth was a huge help. Very easy to work with. We were all over the place but purchased what we came to buy for our new homes living room. Excellent service and very down to earth like us. Thanks so very much. We will be back😊👍🏻

Prices seem rather high. The staff were friendly, and the store was clean and conveniently located.

I bought quite a bit of furniture and Marcus was amazing, kind, professional and thorough! I needed the white glove and he was so helpful! The selection and quality are unmatched !!!

Friendly, helpful staff. A decent price for quality mattress.

Purchased a sectional couch and an entire bedroom set in December of 2019. Delivery was absolutely terrible with dates being pushed back, partial deliveries, non-functional battery packs and getting sent parts to finish building furniture that they wouldn't come to complete. Then I get to 4-5 month mark on the sectional and it begins failing internally. I thought no big deal since I paid over $500 dollars for a warranty that the salesman so generously convinced me that it would cover absolutely anything that happened to it. Called the warranty company and they advised the damage on the couch wasn't covered under warranty but don't worry it won't be a claim against you so you will be reimbursed for your warranty after 5 years of not using it. Fast forward to early 2025 when the 5 year mark is up and I've not been able to use a recliner on my sectional since I purchased it, I call the warranty company. They inform me that there will be no reimbursement for the warranty but they will offer me an in-store credit. Why would I want to buy more product from a company that failed miserably within months of owning it and absolutely terrible customer service? I will NEVER buy furniture from this company again. I just hope this review saves one person from purchasing furniture from this store. But if you do, please don't waste the money on the warranty that will be completely useless to you. 1-Star because it refuses to let me leave them ZERO!!!

Spent over $10,000 on new furniture for new house. Paid most in cash. Purchased extended warranty. One of our kitchen table chairs is broke. Tried to use warranty and was told by warranty company the store canceled it. Store say no we did not. No body at the store or at warranty company can fix the problem they just blame the other. So decided to try and cancel the warranty on everything and get refund back. Was told that our refund would take 7 to 10 days after 12 days called and they said it had never been canceled and I need to call the warranty company. Called the warranty company and they call Ashley’s with me on the phone. When call is done I am told by both companies that the warranty is canceled and our refund will take another 7 to 10 days 11 days later call again and told no the warranty was canceled wrong and now it is correct and I can call back in two day to confirm call back and told no warranty has never been canceled at the warranty company. I will never do business with any Ashley store or products again and I am seeking legal halo for my $1,399.99 I have been told more then 6 times has been refunded then never get it and then told it was never canceled.

LOVED, LOVED, LOVED the associate Layla

Great experience and service.

This store hands down has the best customer service out of all Ashley’s around. I drove all the way from Arkansas to come specifically to this store. Seth was a fantastic salesman and extremely knowledgeable about all the product in the store. Marcus was a great manager too! Extremely sweet staff - this will forever be my go to Ashley store for all my furniture and decor needs for my home.

Seth was courteous, patient, and thorough. He did the research to answer every one of our many questions. Great product, terrific customer service. We'll be back.

We picked up our table and chairs at the store. And we had wonderful help loading them in our truck. So careful not to scratch anything. Great people very nice and considerate. Susan

Great experience!

Our sales representatives Seth and Alex at the Ashley store in Joplin Mo. were extremely down to earth and very knowledgeable. There were no high pressure sales tactics or pitches. They were patient and helpful in every way.

Too much pressure but it was kind and friendly. Also, read the fine print on the warranties package. You get the warranty price back if you don't use it but they don't mention that you must make a $500 purchase, and you get it back in store credit.

Great service. Salesman was very respectful and allowed us to browse.

Very helpful sales staff. He gave us plenty of space and time to explore all of the styles they offered but was always close by if we had questions.

Marcus was very helpful , very kind. They have a good selection. Great salesman didn't feel pushed in to anything. Don't have photos yet had two orders but will be on second thanks for your help Marcus Dickinson.

Great experience! Went in, told the salesman what I had looked at online. Showed me the bed and dresser. Looked at mattresses and figured out all the extras. Easy to apply for financing. Got exactly what I wanted for a good price w great help!

Wonderful store! Great buying experience!

Very nice

We bought bought a couch only half of it was delivered. The bed table dresser and other items we bought we had them paid to put together after the installers came and put the bed together we realized it was loose and missing parts: customer service was not any help at all. This place is just a joke I wouldn’t waste my time here

What a joke of a store! My dad James Carrington bought a couch and paid to have it and other furniture delivered and put together (Bed,tables,other misc items). After while when James went to see the brand new furniture put together, he noticed half of the couch was missing(L shaped). He then went to inspect the table and misc items that the installers put together and legs were lose,hardware was missing and looked terrible. i do not reccomend anyone spending any kind of money at this store. BAD BUSINESS. DO NOT GO HERE. DO NOT WASTE YOUR MONEY HERE. GO SOMEWHERE ELSE

We purchased furniture with assembly services, but the delivery was incomplete and the installers left without finishing. The bed was assembled loosely with missing parts, and customer service was unhelpful

Sales person understood exactly what I was looking for and was able to show me right away.

Salesman was amazing and very knowledgeable of the products. The staff was very nice.

Thank you.

Had a great experience working with Seth today. He respected my budget and I found the perfect couch. Thanks Seth

Very attentive and knowledgeable sales associate. Assisted greatly answering our questions leading us to make the correct purchase for our needs.

We had a very pleasant experience. They gave us the freedom to explore and make our own decisions without any pressure. The staff responded to our inquiries and offered competitive pricing. They also provided us with more attractive deals. Marcus, who helped us, demonstrated great patience with me as I weighed my options. We didn't feel compelled to buy anything that day, but we did find a suitable option.

Absolutely worest experience I've ever had with a business. They advertised same day delivery, when I went in, my mattress was not in stock. The employees told me be few days and I'll have delivery time, week goes by and I get a call saying it be 2 weeks, OK I can handle that 2 weeks go by and delayed again another 3 weeks, wow ok. The employees insured me my old mattress will be taken away, 3 days before delivery I called and made sure they will be taking my mattress away and I was told "yes it's part of the deal" great no worries. When my new mattress arrives they refused to take my mattress because of a stain. I wish they would have stipulated that cause then I would of planned accordingly. Will never come here again and will try my outmost to warn other customers of there horrible practices. You have be warned.

Their furniture is very good quality, With excellent customer service.

Always buy my furniture from Ashley, always helpful and reasonable prices!

Salesman very knowledgeable and got us to the right mattress in our budget.

everyone that works there deserves a huge raise and a pizza party. best customer service i’ve ever had, made my bad day turn into the best. thank you for being more than just a furniture store

Staff was very friendly and helpful

Jonathan was awesome! This is the first time buying furniture where I didn’t feel that awkward pressure to buy anything. Next time we need furniture for our home we are coming back here

Furniture purchased was beautiful and reasonably priced. Alex did a wonderful job of helping us and answering all questions. I appreciated so much the time he spent with us and accommodating our needs and delivery dates!

I bought a couch, chair and ottoman, a table, and lamp. Within a day or two of the couch arriving an arm breaks, but they sent a repair guy that fixed it.

Jon was very helpful and friendly. Great to work with

Seth was an exceptional salesman. We are so happy with all our new recliners. Thank you for making a disabled veteran amputee more comfortable. He loves his velvet chair!

Although it will be a bit to get our furniture which is fine, Mark was our salesperson and we was so happy with everything about his friendly knowledgeable service.

There wood products use varnish that contains lead. Buyer beware if you have young children.

Great people and extremely talented

Product looks like good quality. Sales representatives that helped me were great. Very knowledgeable.

Christine was amazing to work with! She was patient and genuinely cared about me being happy!!

Great furniture and great people! Seth Dobson was so much help finding the perfect sectional!

Went in looking for something very specific for our new home. The salesmen were very professional and funny. They knew how to build report. Jon sent me to competition to sit on the sofa I had my eyes on that they didn't have on the sales floor, and I was so impressed with how I was treated I came back to order it from them. Thanks guys! Sorry we didn't purchase lick lick protection 🤭

They were very friendly and not pushy helped me find the exact piece I was looking for. I was in and out in no time at all. 10/10 will be back. Overall one of the best experience I’ve had doing any kind of furniture shopping

Alex was very helpful and the purchase went smoothly! Caleb Roy was who helped us he did good.

We received excellent service by Christine Amadon from the moment we walked in the door till final purchase!

The selection and service is fantastic at Ashley Furniture. Seth was informative and quick to help our family with a new couch. He gave us options and was super helpful! Excited for the new couch delivery soon!

Very happy with our experience shopping here. Sales rep was very knowledgeable and helpful and even offered us water while we discussed our purchase. Definitely recommend.

Absolutely great! Felt comfortable the whole time. There was no pushy sales feeling. Thank you for a wonderful experience.

Christine was great to work with. Alex did a great job demonstrating mattresses! Thank you for all your help.

Alex was awesome. He was helpful and took time to answer any questions we had. We will definately go back to Ashleys.

Seth was so helpful and such a wonderful personality...we were very satisfied and will be a return customer!

Excellent customer service provided by Christine ! Greeted as with a smile and ready to help as soon as we enter the store ! Knowledgeable with the product and was very helpful in making our decision ! Keep up the good work !

Jesse was able to get us the best deal possible! Great customer service.

Well displayed furniture of all kinds

Large selection of nice furniture. Salespeople are very friendly and not pushy. Overall great shopping experience.

Found the perfect sectional and a great salesman, Shane was alot of help.

Super friendly staff super wide selection competitive prices all around great experience definitely recommend joplin

I had a wonderful experience at Ashley. Largely because of the salesperson I was working with, Shane Kieffer. He was exactly who I needed to work with to get my shopping done. I do not like when a salesperson follows me all over a store. Shane picked up on this immediately and let me shop around first by myself. If I had any questions, he was there immediately to answer them. He was, in fact, what I would call the perfect salesman. The store manager also came by to introduce himself and could not have been more pleasant. Overall, one of my better shopping experiences for furniture I’ve ever had!!

Shane was the bast salesman I have seen very nice guy I went there to look but I end up buying just because of him great guy thanks Shane

Will NEVER purchase from this chain ever again! I wasn’t expecting Lazy Boy quality but for the love of all things holy I would have made a better choice picking up a free sofa off the side of the road! There is nothing worse than low quality mixed with a horrible warranty! When things break, which they most definitely will, it will take MONTHS to get anywhere at all. Will require weeks and weeks of contacting customer service only to have the work order sent to companies that do not service your area. Followed by reps insisting the order was never created at all. Ashley’s is an absolute waste of money! Do yourself a favor and purchase from ANYWHERE else!

Furniture was nice I like the store and people at store but they sold us a terrible insurance policy and when I went for refund the communication dragged on and on with no refund as promised, months have gone by. The No credit for insurance as promised and no follow up just drives you crazy. And when I mean terrible furniture insurance I mean it. Had a tear they wouldn’t fix, had a stain on couch they took 2 months to show up and made me take off work to clean it, didn’t clean it, said they needed more supplies, then said couch look soiled and they would no clean it, despite just saying in person and they just needed supplies. Had I not been sold on insurance and had to deal with corporate Ashley and the insurance, would have been solid 4 star.

Shane was very knowledgeable and gave me many payment options. I definitely will return for any future furniture needs.

Seth was very helpful and very kind.

Rude and higher than what was advertised, won't go back

We purchased a couch and love seat. We'll start at the beginning. We took delivery of the love seat 3 weeks late then the couch came 2 weeks after that. We've had structural issues with both. They said they would replace both. We got the replacement for the love seat but the couch never came. I then called about the couch, they said there was never an order and it was "out of warranty". They referred me to the 3rd party repair company who replied saying they couldn't replace or repair anything structural.We are now stuck with a VERY uncomfortable couch and a love seat that is a different shade. This company is the biggest scam out there! This is the short story, not including the HORRIBLE communication and terrible words said to me by the management, the runaround I was given and the poor corporate customer service as well as local. If you're considering buying an ASHLEY product, please save yourself the problems and go with another company!! -10 out of 10 stars! A BBB complaint was filed and the company NEVER responded! If you would like to throw your money away, you'd be better off burning it than giving it to ASHLEY! Let me go farther to say, Ashley, you can look up my order number and I'm not spending another millisecond on the phone with your HORRID customer service! Your product is TERRIBLE and the local (Joplin) sales and customer service is not any better! As a consumer, we deserve better for the prices we're paying!

They will harass you & blow up your phone everyday I make a payment every month & if I’m a little late on the date they’ll call me & my family over & over again but won’t tell anyone whose calling when leaving a voicemail.. it’s seems illegal to harass people

Mark was very helpful and friendly. Great experience!

Excellent place to shop. Great people, Great prices and Great furniture!

Sales staff are very friendly and knowledgeable. We will shop here again.

Our beds were supposed to be delivered the 22nd of Dec. Today. And I never got notified of a change of delivery now we don't get them until the 29th.

The prices are way too high. They charge for delivery, too.

Shane took great care of me. I had to use my warranty to replace a table purchased 4 years ago. Shane helped me find the perfect replacement!

Great sales people very knowledgeable they don’t try to sell you something you don’t want or need

Furniture is what we expected and the entire team is great to work with except for our 1st delivery person, the short guy with the ponytail is pretty violent, and from what I was told, this is a constant issue with him. I recommend asking who will be delivering! Everyone else was amazing!!

My sales person was very nice. He answered every question on every item. The store is very clean and pleasant.

Shane at Ashley in Joplin mo was absolutely amazing to work with! We will be back!

Marcus and Christine were very professional. Suggestions were provided for items we were looking for. We liked that this was a “no pressure” experience. We did purchase a recliner. We will be back for more purchases.

Great quality and Customer service. The delivery was great. Very well done.

The staff are fantastic, the products are beautiful, and the store is easy to navigate in a wheelchair. We had an excellent experience.

I'm disappointed with my recent order from store as I received the correct chairs but the wrong table model in my dining set.

Great service and price!

I like that they didn’t follow you around and let you look.The salesman would come by and just see if you had questions. The employees were very nice!

I bought a table from John Weaver at the Joplin store. He was very helpful and answered my question's while I was looking at tables. He offered information and suggested things to consider while choosing a table. He was very courteous and patient while I was making my decision. The table was delivered today the guys were polite and efficient settling it up. Very pleased with my experience.

He was patient, helpful, and informative.

Jesse helped my house look absolutely beautiful with our new furniture. I will always go back to Mr.Rhodenbaugh for all of my furniture needs.

Shane Kieffer made our experience wonderful and we so appreciate his knowledge and assistance! We will definitely return and we will definitely ask for him when we do. Can’t wait to get our beautiful pieces delivered!

The sales representative, Brad, was very helpful and friendly. We purchased two chairs, and the entire shopping experience was quick and easy.

Friendly service and dedicated to making sure our experience was positive.

Didn’t know what I was wanted but Jesse was awesome and patient with me and helped me find just what I needed thank you Jesse

Jesse who is a manager at this location is one of the worst people I have ever dealt with. Went in to by a bed and this gentleman unfortunately was the one who helped us. He didn’t know anything about their pricing or the items on sale. He kept falling asleep while standing and taking to us, almost like he was under the influence of some kind of substance/medication. We ended just walking out will never go back to this location… would not recommend to anyone not even my worst enemy.

Sales man was very knowledgeable about the products and the process only took a few minutes once I told him what I liked.

Shane was very enthusiastic and knowledgeable about all the product very nice job highly recommend 🌟 🌟 🌟 🌟 🌟

Great customer service!

We purchased 2 recliners a little over a year ago. The other day the back on one fell backwards. We stopped sitting on it and took the back off to see what happened. The back wood frame had busted and has now made it unusable. We contacted Ashley assuming we were out of warranty, which we were but we’re told for structural frame and mechanical issues things could still be fixed possibly. After chatting further with them we were told that the back of the recliner-specifically the part of the frame that keeps the back upright when not reclined-was not in fact considered part of the frame. Only the bottom is part of the frame. It’s highly disappointing that we paid $600 EACH for these recliners and they didn’t even make it 2 years. They offered zero options on anything and when I asked if I could purchase just the back was told possibly but nothing more until I specifically asked who to contact to find out. When I asked what is considered the frame they stated the bottom. These aren’t even fully paid off yet and our options are Hope a repair shop can fix it, buy a new back, or buy a new recliner.

Very professional, great customer service and they go out of their way to help you save money and find exactly what you are looking for. I always shop at this store!

Excellent service!!

The staff was nice and respectful. It would be extremely helpful if they offer delivery services. The products are very expensive, so free delivery should be a must. I had to find someone with a truck just to come get my table. Super inconvenient..

Great service! Was able to place the order by phone very easily.

Customer service was excellent. Very easy to work with. 👌

Great Job, fast service .....Thanks

We were greeted by Seth on our first visit. Our new home was not quite ready, so we were exploring our options for a future purchase. Seth was very helpful and patient as were all the sales people. We really appreciate the time and courtesy Seth extended as we finalized our purchase.

Ashley Furniture Joplin was very helpful and knowledgeable in our purchase!

We brought a bed for our daughter on 7/15/23. Jesse Rhodenbaugh was the salesman who helped us. He was very nice. Didn’t follow us but was close when we needed him. We have got other furniture with Ashley homestore and always have a great experience. Great delivery drivers and white glove putting the furniture together is amazing. Thank you Ashley for the experience.

The salesman Max was great and got us good deals on all of our furniture. Thanks Max and thank you Ashley’s.

Jesse did an amazing job getting me into a living room set I love!

They were super helpful and made buying furniture enjoyable.

Excellent place to buy. And above Excellent customer service.

Salesman was great. I really enjoyed the experience dealing with him

Very friendly, helpful and not at all pushy!

Greeted instantly when entering the store and product knowledge was A+.

We were treated very well, with absolute respect. Found what we were looking for and it didn't long to go through the financing process.

Kenzie and Brad at Ashley furniture in Joplin, MO were great to work with! They introduced themselves and then let me look around without hovering or giving me a sales pitch on everything. And when I was ready to make some selections, Kenzie was right there to help me make my choices and give me great advice and even style selection that fit my decor theme. Plus they had AMAZING sales!! The red dot sale 🔴 was like no other!!! The lamps and decor on sale were top grade and not cheap knock offs. I am so impressed with this store!! I hate to say, I was in a larger town and went to the furniture row and even visited an Ashley store there. Never again! Our local store blew the socks of the big city one!! I will stay local at our Ashley store in Joplin from now on! Try it out and ask for Kenzie! You will not be disappointed!!

Marcus was great! So patient and easy to work with will be back ahain!

I placed a furniture order several weeks ago and was told it would be delivered June 2nd. After not hearing anything I called and was informed that my order is now back ordered and might be here in the 16th. Why didn’t someone call to let me know. Very unhappy. The gentleman that I spoke to was very hard to understand, not even a sales associate.

We ordered a sectional with ottoman and ottoman table in store back in May. We received the table, which was late, and then received the sectional which was also late. The sectional was dirty and damaged so we refused the delivery and attempted to cancel the order. I was told they could cancel the order but was still charged full delivery for all of the items. I was told they couldn’t cancel the delivery fee after part of the items were delivered. And that they could only give a small discount off of the table. I have yet to receive that discount. Overall the process with Ashley Homestore has been a nightmare.

Marcus was great and made the purchase work out and it included 5 year extended warranty. I’ve been doing business with Joplin Ashley for 2 years and I highly recommend if you’re looking for furniture I’d go there to purchase, you won’t be let down!! Christina D.

Excellent customer service. Very smooth transaction.

The service was excellent and I found exactly the chair to suit me. Jessie turned out to know my grandson. He was exceptional.thank you all.

The amount of nonsense I am having to go through after receiving what look like used couches... I received what looked like a used couch and love seat. Instead of sending them back immediately, I opt to wait for a 'tech to come out, make everything look new' because I have a baby and I'm not trying to sit on my hardwood floor all day, while I wait for a second set of possibly new couches. The manager of the store tells me I'll get a call for this tech to come out and fix everything, but if he thinks they need to be replaced, they will replace them. Instead, I get a phone message asking me if I ordered 'parts' and to call back if I need parts. I have no idea what this means and assume it's a mix up. There is a language barrier with customer service and I didn't understand the message well. I call back today asking when the tech is supposed to come out and they tell me they closed the ticket because I didn't send pictures. I never knew I was supposed to. They say I received an email about it. I didn't. However, I did receive plenty of sales emails. The manager, the delivery guys who saw all the damage, called a number and had me explain to a lady the damage, on their phone, and explained the process, never mentioned I'd receive a request email, or I would have called sooner, not having received it. So, now, they have supposedly reopened my ticket and sent an email... So, how much longer will this process take? I guess we will see. What a huge disappointment on a set that looked so beautiful in the photos.

Great job great service Shane was amazing

These guys were great to deal with, extremely helpful and never pushy! Seth worked hard at getting us the best deal for the furniture we wanted.

I don't have anything positive to say about this store.

The whole team there is great! Alex and Brad were great to work with. We will always go there first when looking for new furniture.

Worst business I have ever been to branch manager is super rude and don't care ordered 2000 worth of stuff from them on Feb 27 and they were supposed to deliver it by the 11th of March ended up not even being here tell the 31st then my kids bed showed up missing parts so they sent a recovery team with more parts that were wrong and they made me throw their bed away and there now saying it will be a week before I get it went to get a refund and they won't give me that either DO NOT SHOP HERE

Walked the complete sales floor in Joplin 3 times looking for leather furniture and a new adjustable base and mattress on my way home from work. Absolutly NO assistance. Passed a lady sitting at a desk on her phone several times and nothing. Another man in the back doing the same. I will never return. There are other furniture stores interested in my business.

Over priced beyond belief. And their quality is awful

Overall very good service.

I purchase 2 full bedroom sets, and a couch, loveseat, and recliner on 2/26/23. I spent $8000. The sales man said all pieces were in stock except the couch. He told me it would be delivered 2/14/23 except the couch. The ETA for the couch was 4/5/23. I call the day before the expected delivery date to be told it would be another 2 weeks, and they were not in stock when I made the purchase. My 9 year old daughter and I will be sleeping on the floor for 2 weeks and have no living room furniture. I am highly disappointed and will not be doing business, or referring anyone to this company.

Thank you Shane, you was awesome with your customer service. Shane was very easy to understand while explaining all the details of the sale. I can not wait to get my new furniture. I hope the delivery is just as ppleasant.

Marcus was extremely helpful

Shane was very pleasant and patient with us, while we discussed our options. He happily packed around a seat cushion to help us coordinate colors and was very knowledgeable about the type of endurance we need for our home. We will be back and will ask for him each time.

Great customer service and great salesman he was very helpful and he was very knowledgeable. Super helpful

After hearing the horror stories of many friends I researched the store and company as a whole. Seems the issues are rampant and nationwide. When the furniture gets partially delivered it will be damaged. And you will not be able to return it. The stores are not allowed to deal with any issues at all after the sale. They also do not sell of the sales floor. Every single item must be ordered. They will deliver knowingly damaged items. They will deny any responsibility. They will not return or refund. They will instead keep giving lies and vague answers. But from literally anywhere else. You will not be happy. And since I don't have the order information of other humans I can't do anything with the company. But I can tell them that their customer service representatives will hang up on you if you have an issue. Even if you are not being rude. Offered discounts are not honored and they are the most unprofessional company I've ever heard of. Go look them up online. It's horrible.

Fairly seamless, painless process.

Our customer service experience was great.

Great place to buy furniture from.

We're delighted with our new furniture. It arrived in perfect shape and the delivery men were very professional. I will recommend Ashley Furniture.

After purchasing a loveseat I realized that we were charged $160 for a delivery fee. This was NOT divulged during the sale.

Everyone was friendly and helpful our salesman Alex was great to work with.

100% recommend Marcus!!!!

Have been having issues with a headboard I purchased a year ago. Tried calling gyo get it resolved and still nothing. I have to get rid of the headboard and I am still paying for the bedroom furniture. I will never purchase from Ashley furniture again. No customer service, no resolutions provided. I would do zero stars if I could. Once paid off will close my account.

We bought 6 pieces of furniture on September 9th at the Joplin MO store. We paid $399 to have it delivered to our new home in Kansas City on October 27th. Their automation is awful. Here it is October 27th at 11:30am and we get the text saying our delivery will be here in 45 minutes. Great!!! It is now 3:37 pm and after numerous attempted phone calls , NO ONE can tell us anything. Are you kidding!! It’s 2022! You can track things in real time for heaven’s sake. This huge company can’t locate your order for delivery or contact drivers???? Will never buy from Ashley Furniture again. This was also thousands of dollars of furniture too.

Amazing service, fantastic prices, Shane was a remarkable salesman, I'll be back soon!!!!

Jesse was amazing by helping me and my mom! He truly cared and was honest about all prices and let us know about all the deals that were going on currently. Amazing customer service will come again!

They sell furniture here

If I could give a negarice star rating it would be to the Ashley Furniture Store. Horrible experience. My furniture was delivered broken on the day of delivery, a year later they picked up my furniture. The manager tried sending me new drawers and sent me a set from a different dresser. The manager told me to use the other drawers for kenneling. I have called over a hundred times in the last two year to get this resolved and still haven't received any resolution, two year later I am seeking legal counsel still have received a refund.

Friendly people and competitive prices.

Anthony at Ashley did great. He was friendly and informative. I came in to look a few times for furniture. He was the first person to greet me and offer his assistance. He was patient with me needing to wait to check the measurements of the house I will be moving to, and offered me many solutions to accommodate the concerns I had. His helpfulnesses made me want to get my furniture from Ashley and have him as the person I would go through. I came back twice more to look at my options again. Once Anthony was not there. This time, with Anthony’s help, I picked the perfect couch and was even able to have it scheduled to be delivered the day after I get into my new home…. One less big thing for me to move. All around, Anthony at Ashley, is what made my experience what it was. Previous experiences there were not what I would say was a positive shopping experience. In the past, I went home and ordered my furniture online to not deal with sales reps.

Worst experience buying furniture. Took lover 2 months to get delivered and couch creeks because the frame isn't put together correctly. It also arrived damaged and didn't see until the driver left. They were quick to drop and leave and no time to inspect. Last purchase for me

The delivery guys were friendly, quick and finished ahead of schedule.

Really great sales team

Purchased a bedroom set from the Joplin Store. Went to the warehouse to pick up our products and the headboard was missing. Had to have it re-ordered, and when it was finally delivered 8 days later the hardware was missing. We contacted the store on July 5th and have yet to receive our hardware to be able to put our bed together (July 23rd) . We have a brand new bedroom set and are still being forced to sleep on the floor because noone will follow through to get the stuff we need or call us back about it. #worstcustomerserviceever

Awesome store , awesome sales rep.

Shane was awesome! Showed us exactly what we were looking for, instead of trying to upsell something that didn't fit.

Shane was great, in and out quickly and got a great deal.

Fast friendly service!

Top notch. They didn’t hide any details or costs, and split things up to make it work with my credit (low) and financing options. 10/10

Very polite, helpful with us finding furniture. Would recommend them to all.

Jake was awesome. Not pushy and very helpful, didn’t seem like the typical sales experience were they where forcing you into a purchase. We said our budget and they did everything they could to get the product we wanted in the price range we needed. I will definitely go back for any furniture purchases we make.

Shane was great. Super helpful and went above and beyond. He made a sale from me today.

Great service

Brendan was helpful and I got two pieces I’m excited about. The only reason I’m not giving five stars is because the side tables I wanted were out of stock. Everything else about my experience was great!

The sales guy was great to work with, knowledgeable about the items and lead me right to what I wanted.

Brandon Fox was an excellent salesperson he was very polite he was very informative and he was not pressuring me he did a great job

Ray is a great guy and very helpful! Great to work with!

They were very helpful in showing us our options based on what we wanted.

Great experience with both sales associates I dealt with to find my perfect kitchen table.

Jason was very helpful in helping us find the right sectional for our needs. He told us about so many options and even discussed mattresses with us. We left buying exactly what we wanted and needed!

The salesman was very helpful and not pushy to make a sale . Will go back and shop again.

We placed an order for this power reclining sofa in December 2021 after raising a GRB claim for our old damaged sofa. We paid 650$ in addition to claim amount received by GRB. They did deliver this new power reclining sofa on December 15th 2021. During delivery the driver noted that one of power reclining seats is not working and that they will raise an incident request and get it fixed as soon as possible. Even today I.e., on March 2022 , we are still waiting for right parts to arrive and for the service team to fix the sofa. Ashley sucks at post sales support. I would never ever recommend buying anything from Ashley ever again. It hurts that these people take money and never be bothered to fix things which were delivered defective even though they are supposed to be brand new pieces. They deliver old showroom on the floor models. That’s why it was defective when delivered. And worst of all is…. Whenever you call customer service , you have to explain everything from start as though they don’t have anything about your order in their computers.

Great place staff was awesome got us fixed up on the partytime set will be buying again from them soon

Very great service! We were able to get the perfect bed! They even had their mattress specialist explain more in depth how everything works. Highly recommend if you need a new mattress or any furniture at all that you visit this store.

Very friendly staff and willing to help answer any questions I had. Straight forward and honest about delivery delays. Second purchase from this store and I am very satisfied.

Went in to look for a new sofa had been to a few other stores prior.... Didn't really find what I wanted and walked around alone. Brandon greeted me and walked with me to answer all questions. Really appreciated all the help and how simple everything was! Found a beautiful Green sofa just like I wanted!

I bought new living room furniture that I think I will absolutely love. Ray was great to work with and the furniture is arriving ahead of time!

Sales person was all over us... we left..

Great sales team seemed to get more honest responses from them about our mattress purchase. Seemed to get the best deal compared to their competitors. Definitely recommend them.

Came in to buy a furniture set for my daughter. Our salesman, Jason was very friendly, knowledgeable and it was overall a relaxing experience. No high pressure sales. We will definitely be back in to purchase more furniture from Ashley.

Marcus was fantastic! Our Ashley store in Joplin is legit. Back to quick delivery and getting us our new mattress in less than a week. Many other places to shop but hard to beat 60 mo no interest.

Nice environment with friendly staff, highly recommend

Ashley's had just what I was looking for and the salesman was very helpful.

Bought a mattress at another store. Had to return it. Staff at Ashley HomeStore was very patient with my husband and I. Salesman at Ashley talked with us. To see exactly what are needs were. Didn't push anything on us. Wanted us to feel comfortable with what we were purchasing. Didn't take but a few minutes and we were totally approved. With our credit check. Very pleasant place to shop. We will definitely be back. Thank you, Mr. & Mrs. Martinez

I had this dresser delivered a few weeks ago and have called 5 times to open a case for exchange. Called the store and they refer me back to the 1-800 number. Everytime I call the 1-800 # I have to reexplain everything like they don’t have a computer they can look up notes in. My bed and nighstands are still on backorder and I have been patient. Wish they would take care of the dresser they delivered. It makes me sick to look at everyday. One drawer will not open all the way. Top two drawers are uneven. Wood is warped and 2nd drawer from the bottom rubs when opening. Highly disappointed. I wish they would just give me my money back and pick up what they delivered. I will never do business with Ashley Homestore or and Mathis Brothers for that matter.

Purchased a new Sofa and wide chair, friendly and helpful sales clerk, she took my husband's poking fun in stride. Only issue was ... it is going to take 90 days for delivery!

The best Ashleys furniture store within a 100mile radius. I’ve purchased couches once before and now a recliner and have always had a good outcome. Highly recommend Joplin location. Also, they give you your space and simply want what you want.

EmMale greeted us when we got in the store. She offered to help, but gave us space to shop. She answered all our questions and was ready to close the sale when we were. Very good experience.

Been getting furniture there good help from the salesman

Great help and really want you to get a good deal and don't pressure you at all about buying something. Very friendly staff!!!!!

Was very easy and better stock than other surrounding stores.

No pressure and great experience. Staff was very knowledgeable about all inventory. We bought a sectional and are very pleased with our purchase.

Great service at the time of sale and the price guarantee is the bomb. My sales person issued me store credit a few weeks after purchase when prices were lowed and I was able to buy some additional needed furniture without blowing my budget.

I purchased a bed,nightstand, and mattress for my 2 year old son. We’re looking for something that will last him for years to come. I’m happy with the purchase but not confident in the financing. I feel like we didn’t get the best deal after looking at the online price and financing options since we’ve made multiple purchases with our Ashley card over the years. I felt confident in going into the store but after making a cart online it doesn’t look to be that way. I’m super irritated right now and may possibly cancel my order. What a let down!! 😖😖

We were in and out within record time! We found the products we wanted with help of a sales person quickly, paid for our products and were gone. Everyone was so helpful and knowledgeable regarding the products they carry! Quality furniture for a good price!

Very friendly and helpful.

We bought our Kitchen Dining Set and Bar Stools here. We were helped by Olivia on the phone and in store. She did a great job of meeting our wants/needs.

We had an amazing experience! The gentleman that helped us was fabulous. So patent with us and our three children. He knew when he needed us and when we needed a minute to ourselves. This is probably the best furniture buying experience I've ever had. Thank you!!

The salesperson was friendly, helpful, and got us a really great deal. Overall a really great experience.

The sales person was very helpful and knowledgeable. He took his time to explain the differences between the mattresses and allowed us time to decide on our purchases. He explained the different finance options and allowed us time to discuss our choices amongst ourselves without pressuring and was very patient with us. We never felt we needed to hurry and decide. The assembly part of the deal was the icing on the cake for us. We were very happy with our choices and feel we got a very good deal for all that we bought. Many thanks to Brad Lee in the Joplin Mo. store. Carol Coffey

Great service and great people 👍

Sales person was very helpful,gracious,and knowledgeable

Friendly and very helpful!

Shane Kieffer was very accommodating and helpful. We were very satisfied and we will certainly be back.

Great service got everything I was looking for. Great insurance plans to cover your investments.

Had a great experience with our salesman Shane. He was friendly and had a great personality and attitude. Will be going to see him again to buy our next furniture!!

The staff were very helpful in answering any questions I had, along with making sure i got the best deal!

We had a nice experience at the store. We purchased a sofa and love seat. We tried several styles and found one that fits both of us. It was nice to have a good selection.

Low pressure, friendly, and clean. Brendan and Ryan made the process easy and fun.

Not happy with service. Ordered over 3,532.00 of bedroom suite furniture June 5 2021. After frustration on the way this has been handled received part of the bedroom suite NOT all of it and here its going into October and still have not received the rest of my order.. or any information on rest of my order!! Update gave info on order to to Ashley furniture and still no help!! They gave a estimated date of oct 26. Key word estimated, so that is no guarantee I'll receive furniture by by first week of November. I highly recommend you shop for furniture else where

The attendant who helped me, Marcus Dickinson was very informative about prices and what I was looking for and what else I would need. I really appreciated his advice and his kind demeanor

Brad was amazing. He helped us with what we went in for and the stuff we found as we were leaving. Great customer service and engagement.

On our 20th anniversary we decided to purchase our very first brand new living room set. We wanted leather. We went to the Joplin store and spent several hours talking, reviewing and deciding which set we wanted. We really wanted 100% leather but couldn't quite afford it. So we got several other options presented to us by the salesperson. The salesperson had really talked up the one that we ended up buying. Telling us that although it wasn't 100% real leather that it was very good and durable. We asked specifically about peeling issues. We had seen that a lot and DID NOT want that to happen. We were assured it was a good product. We also had a 3 year warranty on it if there were any issues with it. This was going to be a purchase that might have to last us for the next 20 years! We wanted to be sure it was the right one. We bought the full set and loved it --- at first. Then about 18 months into having it We began to see peeling! I was so disappointed to say the least 😞! I called and got the warrantynumber and called it. I also called the store. No luck! Was told it didn't cover this. It was considered "normal wear" and that if it had been animal scratches or a knife cut they would have repaired or replaced it. What??? You're kidding me? So I could have taken a knife to it or let my cat scratch it up and got a new one or repaired!? Wow. So now I am stuck! Stuck with a piece of Ashley furniture that overall is pretty comfortable and the frame is durable (except on the individual recliner which has broken numerous time) BUT it looks horrible on the outside and is an utter embarrassment and eye sore to tho se who enter or home. My family and company that comes have to pick pieces of the couch off of them almost every time it is sat on. We try to keep it covered but blankets and covers just keep coming off. We spent a lot of money to have one of the most disappointing purchases ever. We waited a LONG time to buy a nice piece of furniture. Who knows how long we will have to wait this time around 😞. Oh...and the arm on the individual recliner we bought has broken numerous times. I would love to be able to leave a better review for this product but I cannot. I will tell you...do not buy a product that is "like leather" no matter what a salesperson tells you. And the warranty? Useless. You will be very disappointed and frustrated! The salesperson was nice but the purchase is heartbreaking and this is what we have with us for years. So sad.

Purchased a bed with a 3 month wait. Found one else where. Went back for a refund. No refund 21 days ago. Moral is shop elsewhere 1st. 30%cancelation fee after 2 days, 3 days is false. Staff was nice.

Although they have a great selection of furniture, you have to be cautious dealing with Ashley Home Furniture. Stores are owned by different companies and they don't necessarily honor the warranty. In addition, the warranty company GBS is a fraud. They supposedly will replace your furniture and the brochure indicated that are damage was covered. We made a claim and they said that we had to repair the decking, we spent money repairing the decking to tell us that it was not covered (even though they told us it was). DO NOT BUY THE WARRANTY. It is a joke and waste of time. Since we were unable to use the warranty, Ashley does give you store credit but we had to drive two hours out the way because our local store didn't accept that warranty company credit. We drove up there and ordered furniture to use the credit in September. In October, I requested when the furniture would be available and was told the week of November 16. After waiting for that week, I again inquired who was told that we "owed" money even though we had paid for the furniture and the unpaid amount was the credit. After being told that the store would contact me and waiting, I contacted the store who transferred me to Corporate (after 30 minutes of waiting) who then told me I had to contact the store as they couldn't take payments over the phone. I called the store back and finally talked to a customer service representative who sent me a bill via email (they can't take payments over the phone) and immediately called back to try to set up a delivery date. There was no answer and I left a message. It has now been a week with no return call, no set up for delivery, and likely we will never receive our furniture. If you buy furniture from Ashley, GOOD Luck.

The sales team is real nice and helpful. If you want to look around for yourself, they are cool with that and they don't hound you like some car lot salesmen do. They have a great selection of furniture. We really liked the party time couch. It have electric operative recline and headrest. For my body I thought those were nice features because it most seats I can never get comfortable. That couch also had touch led cup holders. There is no public restroom here.

Hi, good store bough fancy bed and got mattress , bed was free hell yes

Marcus was extremely helpful and knowledgable about the items we needed. He helped get us set up with 2 new beds for our kids, and he was extremely pleasant to work with. Will be coming back very soon.

Brad helped with so much and was able to answer all our questions. Great service and very friendly! Definitely going to recommend to family and friends! Will be shopping here in the future again!

Brendan greeted us with a friendly attitude and was genuine through out our entire experience. He was plentiful of knowledge of the products. He was definitely there to help and not to sell. He was great with helping explore our options financially and with the products that they offered. We enjoyed our experience with Ashley Home Furniture because of Brendan.

My family and I recently went into the Joplin store. We had great customer service throughout the whole experience. Brad answered all of our questions and was super helpful but also gave us the time we needed to make some decisions without us feeling pressured in any way. The store manager also helped us out a ton, stepping in and finishing up with us while Brad was helping another customer. Great team work and great customer service.

Shane is the man!! Had an awesome experience, considering it was the first time I had been in the store. He walked with me through the store and answered all of my questions, even the stupid ones. Highly recommend!

*Edited* We had set up a time for 1 piece of our furniture that was in stock to be delivered. Was told that we needed to be home, and the area cleaned for set up. Nobody came, or called to say they weren't coming. Was given another date, 3 weeks out. Nobody came, or called to say they weren't coming. Called again. Being told now, another 3-6 weeks. Enjoyed looking at all the furniture. Tons to select from. Salesman gave us space to look, but was always quick to assist when we had questions.

Caleb was very helpful. Helped me find the exact dresser I was looking for at a price that was within my budget!

Update to the update... even delayed over another month now, no apologies, no concern. Update, well, unfortunately, I spoke too soon. Terrible communication, they sent a rug through FedEx that we did not order and we had to store it in our home for 2 weeks until they had time to come by and pick it up do they wouldn't charge us 🙄 Our couch is now delayed over a month and absolutely no apologies about it, extremely unsympathetic. Lowering the rating, extremely disappointed, out over a thousand dollars, absolutely nothing to show for it and no one that cares at the store. We honestly had a bad experience with Ashley's many years ago in another state, after moving to Joplin, we decided to give them another shot. So, I was whole heartedly impressed, this experience was already ten times better, patient, helpful and best delivery time windows in the area. They were not pushy, let us think without pressure, and we found a wonderful deal on pieces we weren't expecting to. We haven't gotten our furniture yet, but we are very hopefully optimistic! My only reason for not a full 5 stars, is that I haven't gotten the furniture yet, but I'm very hopeful it will go well and then I will update this review to 5!

I was greeted in a friendly manner. The salesperson was helpful and knowledgeable about the product I was looking for. I was able to order exactly what I wanted in a very efficient manner. The salesperson was clear on when I can expect the product and I look forward to doing more business with this store in the future.

Customer service was excellent. Very knowledgeable about there products, very nice, and not pushy.

Great customer service!

Ray was very friendly and helpful both times I went in. He made the buying process quick and comfortable.

We went in honestly just looking at an idea of price range to save up for a new couch but Brendan helped us find a couch we loved. So we ended up ordering that couch and having it delivered to our new place on a card he helped us set up! Thanks so much for the help and getting us our new couch!

Jesse was awesome very helpful. But i am giving 4 stars because you have to wait 2 months to a year for furniture you love.

I worked with Olivia Savage. She was very sweet and professional. Would highly recommend her. :)

Fast, friendly, and fair! Roy was wonderful in answering all of our questions.

Brad Lee was a fantastic sales associate! He really sold us on the TempurPedic bed we bought. He was great! Got us in and out with a bed we love!

The service was very good and very fast

My salesman was very helpful and polite. He carried cushions around to help me decide on colors that would match the sectional I was purchasing. The selection in the store was very good and he was honest with me when I asked about delivery time. All in all it was a very pleasant experience.

Our sales person Brad Lee was very informative about everything we were interested in. Would recommend Ashley to anyone.

Great service

Nice furniture, I just go in to pay acceptance now, please never go through this lol an company!

They are wonderful here. Andrew is definitely our go to for our furniture rep.

Friendly service staff!

Pricing was a bit out of our price range, too many other options. A lot of stores are delayed on shipping, yet I can’t justify spending that much and waiting 4 months!

Ray was super helpful and gave us all the information we needed to get our dream couch

Been waiting on my couch since September 2020. They keep pushing back the estimated delivery every month. At current rate, I'll be lucky to have it by September 2021. Covid or not 7 months to a year us is unacceptable!

Had an awesome experience!!! Everyone is so nice and work with you to help you find whatever your looking for!!!

Mark Dickinson was very helpful and went out of his way to help me find what I needed. Found what I wanted and even got a discount for paying with cash. Great experience!

Just bought a couch here at the Joplin location. We’d missed a sale from a couple weeks ago and Shane was able to work with us. The experience was quick and easy, no hassle and we were in and out in about 15-20 minutes. Shane was polite, not pushy or intrusive and answered any questions that we had.

Fantastic service. Staff was very informative about the pieces of furniture, took us straight to our options based on our description, very friendly, helped us through the process in a quick manner and kept us very involved.

They were so helpful and knew alot about what I was looking for. They were no pushy or overwhelming you. It was a nice experience.

Ordered a couch from the Joplin store! Olivia was so helpful and made the process as easy as possible for my husband and I! We cannot wait for our new living room set to arrive! Due to Covid there are some delays but Olivia assured us we can contact her and she would update us on our order ASAP!

The sales people weren't to pushy, and were very accommodating. They even rearranged furniture so that we could see how it looked before agreeing to buy it.

The salesman was very friendly and straight up about find what would fit into our budget the best. Him and one other employee even stayed late to get everything situated so we did not have to make a second trip

My wife and I have been very satisfied with Ashley products it does take awhile to receive it but the sales staff is top notch when you arrive at their store and when I have picked up at the store or warehouse in Springfield their associates there as well have been outstanding.

I called the store to complain about a delivery driver. The guy that answered the phone hung up on me! Not happy!

Not only our furniture keeps getting delayed, and damaged to top it off the manager was rude as hell, was in store talking to manager about my issues he just walked away arranging the store leaving me standing there. Most definitely wouldn’t do business with me at least not the Joplin store!

Purchased a new bed today in Joplin's store. Salesman was extremely helpful!

Very nice knowledgeable people. Great deals too!

Great customer service, nicely decorated and easy to access floor plan in show room.

Great customer service! They were very attentive, helpful and upfront with us

Shane Kieffer was very helpful. The item I wanted was not in stock. Shane had it ordered and I was out of the store in minutes. Great shopping experience!

Very nice people. Just wish told me charge a $100 to deliver

Great customer service! Brad was very helpful, checking up on us, giving us information to help us make a decision, without ever being pushy. Really good experience.

Loved it! Mark was a great help. They work hard to get you the deals u need.

Excellent service Ashley's is the place to buy furniture

This place is a complete joke!!!!!!! BUYER BEWARE!!!!! I purchased Furniture in February 2021 from the Joplin Mo store and had nothing but trouble. I am still waiting on a piece of Furniture and every time I call I get nothing but lies. They give you a date and that date goes by and you have to call again and they again tell you lies. I would not recommend this Store to my worst enemy!!!! So therefore I cannot rate this place at all. I would not buy from this store AT ALL!!!!!!!!!!! And again you have to rate this company before you can even share your review!!!!!! If I could I would give a -100!!!!!!!!

Great Easter Weekend deals and very helpful staff

I have ordered their products, and wow it took them over 3 months to deliver. When it finally got delivered, 3 parts were damaged. I reached out to the customer service and they would be happy to exchange but it will take 3 additional weeks to get delivered. I said OK. I waited patiently. 7 week passed by I reached out to the customer service and they said we are trying to help you and trying to figure out why it is so long. I was totally not happy with the product itself during this time of use. I asked them if you can help me return or something. They said thank you for choosing Ashley Furniture, unfortunately you are outside of timeframes for return but can do exchanges. Well I said how can you promise me the exchange when the initial exchange have even arrived yet in 7 weeks. She said no other words but ended the conversation. Her name is Nelshana. Totally not happy with the Ashley Furniture and the customer service. I have to edit this review because to show how unresponsive Ashley Furniture is. Worst customer services. Worst product. They will not even try to answer my question and instead said we delivered your order and now pay the full amount. Even though I have requested several times we didn't like the product, the product is not worth the price I paid. The bed frame is squeaky and makes a lot of noise. They seems not to care about the customer frustrations. Well thank you very much Ashley team, I will pay you back regardless of how I feel because I don't want to destroy my credit. Thank you again. Worse experience ever and will not recommend any one to use your products. Thank you again for all the great work you have done for me. Have a great rest of your day.

It was great. Answered all our questions and weren’t pushy at all.

We received excellent service and care during our visit to Ashley. Brendan Fox was kind, efficient, and courteous. We found exactly what we wanted.

I have bought furniture from Ashley Furniture several times over the last 18 years and I have never been disappointed. The sales people are wonderful! They show you what you ask to see. Show you all of your options and allow you to make your decision on your own. The furniture is good quality and lasts for years. The only thing I don't like is the way the pricing is presented. You have the sticker price and the assembly price and the delivery price and the protection price and if you change your mind you have a restocking price. So by the time you add everything up and add tax your final price looks nothing like your original sticker price. 😢