Ashley Store O'Fallon, MO

Buyer Beware – Ashley Furniture Delivery Disaster I wish I didn’t have to write this, but people deserve to be warned. We ordered furniture from Ashley for our retirement condo and scheduled delivery for a specific Friday two weeks in advance—a day we could be present since we still work. From that point on, everything went downhill. Here's what happened: Ashley pushed hard to move our delivery date earlier. We insisted on keeping our original date. Three days after the scheduled delivery, Ashley is still trying to “reschedule.” No furniture, no updates that make sense—just constant texts and confusion. Their excuse? Blamed the issue on “AI” mishandling the system. Seriously? When we had enough and tried to cancel: They refused to refund us in-store. “Only corporate can do that,” they said. You have to call, wait on hold for hours, and jump through hoops. The general manager at the store couldn’t process a refund. I asked, “What if I don’t get it back?” The GM literally said, “Then sue us.” They refused to give a business card. I wasn’t even allowed to take a picture of the name tag. Two hours on hold in the showroom. Multiple transfers. Manager hid in her office until we quietly waited her out. When she finally spoke to us, she was rude, dismissive, and refused to discuss solutions. And here’s the kicker: Ashley lied repeatedly. We received texts all day claiming the delivery was on its way—10 to 1, then another saying it was 30 minutes away—right as we were trying to cancel and get a refund. Sales told us the item had been “damaged that morning.” Which is it? Found the exact same table at Walmart for half the price. And guess what? Walmart refunds you without needing to call corporate or file a lawsuit. I’ll continue to post updates when I have time. But for now, buyer beware. Ashley’s customer service, delivery process, and refund policy are broken. This has been a frustrating, time-consuming, and dishonest experience.

Polite and efficient

Working with Kayen Nations was a great experience!! He was able to give us a great deal.

Alex and Conner Jones were great we did most everything for the sale with Alex

O’Fallon location is great—nice selection and nice people. Have nothing bad to say about them. Dealing with Ashley as a company is a nightmare. It took almost 2 months for them to give us a couch that wasn’t structurally damaged. The initial delivery crew damaged the legs and frame during install, then said it was an easy technician fix, then lied about submitting pictures of the damage (or corporate lied about receiving them!). Then after much back and forth, we got an Ashley technician to come out. He agreed the couch was beyond repair, but also failed to upload any pictures and reported it as fully fixed! We were then told to directly email video proof of damage to a corporate contact. She proceed to ignore us to this day (3+ weeks). Had to make a separate call to get a replacement. I almost never write negative reviews, but Ashley corporate is such an embarrassment that I hope I save someone else the headache.

Chris was amazing, pay him more!!!!!!

Very nice place. We were not badgered by the sales clerks. We found exactly what we were looking for plus a side table that was needed.

Yusef, our salesperson, gave us space to look around store. He offered details on sale/discount. When ready to purchase Rolanda explained the process to Yusef. The only issue we encountered was the horribly slow connection/computing by the store system.

Derek greeted us at the door, handed us the flyer with the percentages off for purchases. He left us alone to browse. When we were ready to buy, he was efficient, witty, calm and wonderful. Top notch employee!

I went in to look thinking I was not going to buy. I found two chairs I really liked. The salesman was extremely helpful and I ended up buying the chairs. It was a really good experience and he was not pushy at all.

She helped when other sales people did not

We went in with an idea of what we wanted and our salesman listened and directed us to selections that matched our ideas. He answered all our questions and made the process easy.

Amazing services n pricing!! Had a wonderful gentleman Damien assist me!!

Wonderful Customer Service. Definitely will be back to buy more furniture in the near future.

No stars is my preference. Convient payment online. No, spent awhile going back and forth with sales person trying different links. Ended up going in store the next day. Another automated system for deliver. Pushed back a day because payment couldn't be secured in time for Thursday delivery. We are in the middle of a move and didn't respond right away for Friday delivery, so now it's Saturday delivery. That was confirmed by me. Wait, another text and email to confirm. I didn't respond right away because I didnt see it. Now it's Tuesday delivery. Morning slot was confirmed. Monday,,several more text saying afternoon delivery was available. Why confirm delivery time and keep moving it. Slamming me with all these texts and emails. I called to complain and was hung up on. I texted the number that salesperson gave me and said your delivery system sucks. My phone rings and this male voice said I texted the wrong #. He didn't know anything about my couch. My text didn't mention my couch!!! So, it was an Ashley employee who didn't offer to help rectify the situation. I told him Skylar gave me this number and we used it the night before. He said he didn't know Skylar. We simply wanted a couch in our new home Moving is a headache anyway. This added aggravation was totally unnecessary. I will never use Ashley again.

Awesome salesman Chris Rudat. Explained all details of sale and delivery. Highly recommend

I had a really helpful sales person that helped me pick out furniture that was a good fit for my family and my pets. However, once the sale is over, all customer service and support is AI or automated. It's impossible to get ahold of someone if you have a problem with delivery or if you need to file a warranty claim. It's all overseas or automated. Beware if you have any issues with your furniture.

Clean, friendly, helpful

I was extremely impressed with my sales lady She was extremely knowledgeable and very kind and helpful!

We were able to peruse the store without anyone being overly pushy or constantly checking in. Our questions were clearly answered and the purchase went fairly quick. We were even able to purchase during Presidents’ Day sales and have the furniture held at the warehouse for almost 5 months before we could have delivered. The delivery reminders were consistent and fairly easy to extend to later dates. The downside of that was the website threw an error when trying to push out too far so it meant having to extend delivery out every 2 weeks or so. After delivery confirmation I did get many repeat messages from the system about confirming the delivery window via text, call, and email which was annoying. The delivery itself was great as was the live tracking of the truck to know when to plan for it being here.

Experience was good . The consultant was knowledgeable and polite . The store was awesome too . Will recommend to anyone wanting to buy home decor .

Marco was a gem to work with. Very patient and personable.

Yolanda listened to our request, helped us out without any annoying sales tactics.

The associate was very helpful, friendly, and professional. Thank you.

Our advocate was extremely helpful and nice. She gave us enough time to look at everything on our own Abd was able to answer all our questions once we were ready.

Derek was knowledgeable and friendly

Derek was very informative about mattresses and all types of frames. I feel I made an informed decision on my purchase

People friendly. Pricey

Great service. Our salesperson, Will, let us shop around and popped back up at the right time to answer our questions and make a deal on our purchase. The store was clean and had lots to look at. Will buy there again.

Personally. I will never do business with Ashley furniture. The salesman i delt with was hands down rude pushy and made the entire interaction completely uncomfortable. Skyler my friend this is not the line of work for you. Your whole nice guy salesman vibe was creepy 😳 I would have purchased furniture, but you completely ruined it for me. ⚠️

Derek was extremely knowledgeable and very patient with us as we painstakingly deliberated between mattresses.

Will was great. No pressure and very helpful. We made the selection within 20 minutes and out the door by 30 minutes. Many tanks!

Knowledgeable staff.

Sales person was great. Your computer system is horrible. Spent 30 minutes more than I needed to because the sales people and two separate managers couldn’t get the system to do what they needed it to do

I knew what I wanted to buy when I walked in. Order the furniture,took my payment and out the door. Delivery on the other hand came with damages to my home and my chaise makes noises. Went back to Ashley and no one will help in the store once possession of furniture is taken. It’s been 3 weeks since delivery and I had to file 2 claims via text or email only. There is no talking on the phone to an actual person. Ashley keeps dragging their feet and requesting videos, pictures and estimates not once but 3 times. What a joke. I have 980.00 door damage to my home and they don’t care. Buyer beware. If something goes wrong Ashley will turn the other way. I even have a video of delivery guy sweeping up some glass and trying to tell me how to fix it

I had a great experience purchasing a new bed at mattress set in store. Rolanda greeted me and made the process so easy.

Miserable!!! Horrible experience with Ashley furniture!!! Multiple missed scheduled delivery times. Worse part found tears in couch corner a few hours after delivery. Claims process is slow!! I would take back to store myself but said they won’t handle at store. They only make sales not take care of customers.

Roland’s was fantastic to work with. Not pushy and knowledgeable

We enjoyed our experience at Ashley’s furniture this week. Amy our salesperson was very knowledgeable and helpful. Will be returning again for all our furniture/ decor needs. Thank you Amy!

Salesman understood what we were looking for and pointed us in the right direction. Great service!

I am real happy about my table. The guys were real nice. I will give them 5 stars. Thanks

Great service. Skylar really helped me out picking out furniture!

Great experience as always that is why Ashley is the first place I go for furniture

So far. Amazing, they let you walk around without hounding you! Very quick and smooth buying process with little effort on the buyers end. Durable products!

Will is great - ask for him!

Derek was amazing. I bought a queen size bed & night table. He was patient, educated & so polite. It was a great experience.

Derek was great!

Excellent service.

Great experience, Damien was the associate we worked with and he did a great job. No hard sell, gave my wife and I space when we needed it, and was very knowledgeable.

We are trying to cancel the order. The unit in the store was not available. It was $599 in the store. The sales person found it in line for $399 and now it shows on line for $299. You guys need to get your stuff together. Feel free to call me if you have questions.

Everyone was very friendly and helpful. The store was clean and bright.

Although we were not greeted by any sales people anywhere in the store, when I went to the back and asked for help I immediately received it. I’m thrilled with my purchase!

Emmanuel was amazing to work with!

Skyler did an excellent job finding exactly what I wanted. A very satisfying purchase experience all around!

Rolanda was awesome. She answered all my questions, and was very professional and personable.

Damien was absolutely wonderful! We stopped in just to look, and he took the time to show us everything we wanted to see. He was incredibly patient and made sure to save all of our options so when we came back, we were able to easily find exactly what we wanted. He even remembered us and helped us get the best deal possible. Highly recommend working with Damien!

Good service good furniture good selection good pricing

Great location and selection. Chris (salesman) was fantastic, appreciate his chill personality, sense of humor and knowledge. Helpful but not overbearing. Great conversationalist and true patriot! HOOAH!!

It was a quick and pleasant experience shopping at Ashley.

Chris was amazing and got it all done quick.

Chris, was the best. Thank you

Amy was wonderful.got us what we wanted.😃

Andrea was very helpful and great to work with.

Nice, informative friendly people. Found lots of choices. Didn’t necessarily plan on buying, but we did! Too good to pass up

Nichole at the Ofallon Mo location was a fabulous sales lady. She was informative and very patient. She did not pressure me to buy anything. Nicole at Ashley furniture I’d highly recommend.

Just visited O'Fallon .... Our salesman was Skylar.. Great experience because..we found just what we wanted in a bedroom set and mattress with his help and expertise... Awesome.. would absolutely recommend this location and salesman..

Derrick was Awesome! Great Customer Service! Thank you

Excellent care was done Ina good amount of time

Everything went great! We were the first delivery stop and the drivers were on time. Everything was assembled perfectly and professionally. All in all it was a great experience!!!

Skylar and Chris were very professional, friendly and very accommodating especially with having a sleeping 1 year old with us! Will definitely be back!

The price and financing options were great, they even matched online (Ashley) prices. Having to say NO four times to the protection plan was annoying.

Two pieces returned one end table one and long counter table. Waiting to hear from Ashley on new delivery day. The rest of our order was perfect.

The delivery man were very professional

We never had so much fun buying furniture as we did today. Nicole and Derek were full of product knowledge. And we were full of laughter. Learned a lot about furniture and will never buy furniture anywhere else 😒. Thanks guys for a great day!!!

Horrible experience a total nightmare

Great, fast and easy. Delivery men were friendly

Love my rug. Ashley is the place to shop. Delivery men were supper nice and very polite. 😀

Nichole was very friendly and knowledgeable. We came in unclear on what exactly we wanted. We gave Nichole a few guidelines, and she went above and beyond to ensure we purchased exactly what we wanted. My only disappointment is the delivery delay on a few of my items, although that is completely understandable. I'm just excited to get my home together with my new furniture. I highly recommend Nichole she was amazing. The showroom was well organized, spacious, and clean.I give a 10 out 10 on my experience at Ashley today. Edit 5/24/25 we received the second part of our delivery, we are very happy with our purchase. Our delivery guy Jaylen was great both times. He was kind and friendly he treated our furniture with great care.

In store service was great. Delivery didn’t go as smoothly. We were sent the wrong dining set and our sleeper sofa was damage. Hopefully they will make everything right.

sleazy practices and lying sales people, nice products, not good people

This store and their warranty…. Don’t fall for it. We got a warranty with our couch. We were told if we did not use it, we could get that amount in a gift card to use in the store and told it would be mailed to us. About 3-4 years into the 5 year warranty I actually called trying to use it bc our arm cushion on the inside makes a POP sound. During the call I was told we don’t have a “mechanism” warranty to cover the arm. So we were given the run around and so we just gave up. I then had asked about a cleaning and was told I had to contact another company and again, was given the run around. Fastward to now, our warranty ended a little over 1.5 years ago.. we ended up having a kiddo and realized we never received the gift card warranty amount in the mail still. So my husband called and was told we had to redeem it IN the store AND it expired. So I’m here to tell you, DO NOT fall for their warranty. After getting transfered to several people someone told us even if we could have redeemed the warranty, we would have had to spend a certain amount just to get the warranty money granted. So not only have they lost our business forever, we had our parents and sister get a couch there… and we have about 7 other siblings growing and about to shop for furniture. After hearing our story they will now have lost ALL their business too. Shame on you for being so deceitful.

The guys were very polite very efficient and best highly recommend the them.

If I could give two thumbs down I would. Purchased a couch and paid for the warranty. In return if the warranty was not used we'd be granted a $300 gift card. We're not the type to buy warranties but with being new parents and the color. It was definitely something we felt we needed. Especially with the price of the couch it just made sense. My wife and I have talked about it before, multiple times. Hey the warranty is up, " I wonder when the gift card/ credit will be here". A couple kids, life, you know distractions... happen. Now, today,I decide to call, they never pick up but they'll gladly follow and hound you around the store. Finally got an answer... Yes, you did have the warranty but unfortunately it's expired. We were told it would be sent in the mail. Yet ,the woman I spoke with said it was in the contract and it was up to us. Basically to make the move. I get things happen but how deceitful. You're already over charging for everything just so you have enough to pay the "commission" for the blood hounds. At least if you take my money in that type of deceitful way give it to who sold the item(s). Instead the company just profits. Sales people or on the horizon employees steer clear. It's just not an honorable place nor job

Very nice and affordable prices

Was such a pleasant experience with Emanuel! He was so fun and kind. The best couch buying experience I’ve had!

Emmanuel was great! Very patient and made it fun! Thank you!!

Rolanda Was so helpful and very nice. The furniture i picked was beautiful. The only thing i didnt like was the delivery charge. A very nice store with beautiful furniture. MAXINE BEARD .

Excellent communication. Delivery team was efficient and friendly. Furniture all in perfect condition and working order.

Very helpful

Bought a sectional couch. My salesman was knowledgeable and never pushy. I will go back to buy a bed from him as well.

Great friendly staff, very helpful

Kind and polite delivery men!

Absolutely terrible experience. Ashley furniture is a Total scam. Online it says refundable. Not a SINGLE salesperson told me that the entire store is non refundable if you go in person ! To have people spend THOUSANDS of dollars and no one disclose that it’s non refundable is just so wrong.

Great selection of furniture and overall great experience.

WAs very helpful. And know her work well. Very well

I had an amazing experience working with Danielle at the store! From the moment I walked in, she was friendly, attentive, and genuinely interested in helping me find exactly what I needed. She listened carefully to what I was looking for, offered thoughtful suggestions without being pushy, and made the entire process smooth and stress-free. Her follow-up and attention to detail were top-notch, and you can tell she truly cares about her customers. If you’re shopping for furniture and want someone who’s professional, helpful, and just a joy to work with, ask for Danielle. She’s the best!

Excited about my recent purchase at Ashley Furniture! Damien helped me pick out an awesome chair I couldn’t decide on. This is my go-to for furniture now and Damien’s customer service was a 10! Great experience!

The employee greeted us, and then left us alone to shop without questions or pressure.

I came into the store looking for a display of an Entertainment Center I saw while searching online. I was greeted by Chris, one of Ashley’s very knowledgeable and helpful salespersons. While the specific item I was looking for was not on display, Chris directed me to similar products by the same manufacturer, which enabled me to see both the quality and color I could expect on the online item I wanted to purchase. He then worked with me to customize and package the Entertainment Center exactly the way I wanted it; at the best discounted price. Excellent experience all the way around. Thank you!

Rolanda was great.

Skyler was our saleman, he helped us with our purchase of a dinning set. He was very helpful and was able to answer all our questions. We are going back to purchase more furniture.

I love purchasing from Ashley furniture, its affordable and the quality is amazing. Thanks Derek for everything.

Beautiful store and our sales associate, Emmanuel Jones was great to work with. Great experience!

We loved working with Andrea at the ofallon store ! She said she usually works at the south county store but is in ofallon for right now. Andrea was so sweet, knowledgeable, and helpful!

I couldn't be happier with the Ashley Team in O'Fallon! My daughter was looking for furniture for her new home. Emmanuel helped her find the perfect sofa/ottoman, bedroom set and dining room table and chairs at a price that was within her budget! Chris was very knowledgeable about the mattresses Ashley offered and helped her pick out something that she said was "PERFECT" for her back issues. THANK YOU, Emmanuel and Chris for spending over two hours, helping us find the exact furniture we needed at an affordable price!

Skylar was great!

The Ashley Team was great that we worked with.

Very positive

We got a very nice couch and loveseat at a really good price.Nicole was very helpful yet gave us breathing room to browse at our own pace.I can't leave out Rolanda the floor manager she was possibly the nicest person I've met in a long time. Great experience.

Quick, professional and nice! Would recommend using.

Damien was a pleasure to work with! Very Professinal and knowledgeable

Derrick is the man!! Great experience!!

We had a wonderful experience at Ashley in o fallan and Will was wonderful at answering questions and picking out our new furniture and very nice man. Thanks so much Will and Ashley furniture 👍🤗

Friendly and efficient!

Danielle was very sweet ,patient and kind. She introduced herself and then introduced your store manger Yolanda. Who also was very sweet.My husband and I walked the store and found the style we liked but, didn't like the color. Danielle took care of that for us. We were pleased with the cleanliness of your store. We will be back again.The chair is the color and the couch is the style Sincerely, Fred & Maria

Salesman knew what he was talking about and had great advice!

I’m not one to buy on line. The O’Fallon store has a nice display of quality, yet affordable furniture. And Danielle, our sales person, was very helpful and friendly.

Wham! Bam! Thank you, Derek! We bought our first couch that wasn't a hand-me-down today and it was so easy I think my wife and I are still in shock. Derek was so helpful and easy to talk to! (Gotta appreciate a fellow Star Wars fan) And the price was really good too. We are very happy! Thank you Ashley team in O'Fallon! -- The Brinkley's

I appreciate being greeted as we entered but not followed or harassed. Great experience , we were allowed to walk and view at our own pace, and when we were ready support was nearby.

Skylar is awesome to work with. Everyone was very friendly and they had exactly what I was looking for. Will definitely go back next time I need anything.

We had a fantastic experience with Emmanuel helping us find exactly what we were looking for and handling the transaction quickly and easily.

Derek was very helpful in getting us what we wanted for our apaetment. We gave him measurements of the rooms and he recommended what would fit and helped us order everything.

People are nice and no pressure, great deals.

Will M. In O’Fallon Ave. K Was an excellent representative of Ashley furniture we appreciate his knowledge, understanding and patience. It’s employees like him that make me appreciate Ashley furniture and will Definitely come back. Though we did not Purchase today, I give them a five star rating just on the Customer Service, the presentation and cleanliness of the showroom.

We recently purchased a tempurpedic mattress from Ashley furniture. l hate it! I was told that we would have a 90 night trial. It has been a little over 30 days. I call them and find out that I have to exchange it for a mattress of equal value or one of higher value and pay the difference. I am not happy because that is not what the salesperson told us. We go into the store today and I am told by the store manager that they are too busy to help us and we have to come back on a day that they are not busy. WHAT?! I am furious and I will NEVER buy anything from them again and I am stuck with a mattress that I paid a lot of money for and cannot get a good nights sleep on. Do NOT buy from them.

Great selection, helpful staff, great Presidents’ Day sale! Ran into a little glitch with delivery, but they fixed it without much trouble. Furniture arrived in great shape and set up people were efficient.

Emanuels sales service was excellent. Mike M.

Chris was very helpful with helping me find my new bedroom set. :)

Nicole and Derick were awesome to work with. Very friendly and knowledgeable and the entire process went smoothly. There automated scheduling could use some work.

We showed up 30 minutes before closing, know what we wanted. Got a good deal. If you qualify then you can get no interest pay over time.

We were looking for something very specific and we looked at 4 other furniture stores, but found what we wanted at Ashley Furniture in O'Fallon. The dining chairs that we found were the best fit and at a reasonable price. Amy Carroll, our salesperson, made purchasing and delivery very easy!

Rolanda is Terrific ! She is a very good salesperson in that she looked me in the eye, answered all of my questions and gives her undivided attention. If I go back, I will ask for her.

Derrick was great to work with. Never felt any pressure. He gave a lot of insights and helpful info from his experience.

We worked with Rolanda and she knew everything about the furniture we were looking at, and where to find it. We were impressed so much that when we came back, we purchased the furniture that she had shown us and even had demos of how good the fabric was

My wife and I walked into the Ashley Store looking for a Bedroom Outfit an hour and a half before closing. Damien Blake, Sales Professional, first met us. He was friendly and took his time showing us around. He was also very professional and answered all our questions. As he was pulled away for a few minutes, we received help from Rolanda Upchurch, the Assistant Selling Sales Manager. She was also very friendly and took her time with us. We were getting down to about 20 minutes before closing. Neither Damien nor Roland showed signs of moving us along due to closing time. We decided to buy the bedroom outfit because, of course, we really liked it and because Damien and Roland were so friendly and professional, we wanted them to make the sale. Damien and Rolanda, thank you both for making our day an exciting and enjoyable end. Bob and Barb Isermann

Great experience Will Marbley was a great salesman!

Nichole was attentive & friendly without being pushy. We found the perfect coffee table for my daughter’s new apartment. Thanks!!!

All went well, delivery process was the best

Low pressure and friendly sales. We knew we were going to get a couch, we just didn’t know it would be in one tripn

Knew what we were looking for, so that made things easy right from the start. Salesperson Damien was great, the pricing was great, and the quick delivery time, just four days, made our experience that much better!

Your salesman Derek was very good very knowledgeable I have dealt with Ashley many times in the past and have always been satisfied

We are not an easy couple to help shop for furniture. Our experience today was remarkably productive and easy. We found our new living room furniture and they went above and beyond our expectations to make everything work for us!

Emmanuel was terrific ....we love Ashley!!

Excellent service! Danielle was very helpful with our over the phone order! She went above and beyond to help us!

We purchased a leather living room set from Ashley. Amy was very knowledgeable and provided the perfect amount of assistance without feeling pressured.

We love our furniture but what a freaking nightmare trying to get it in our home, this has taken WEEKS. Nothing but issues, trying to send the wrong pieces, marking which items they DID get delivered incorrectly, a nightmare trying to deal with customer service because everything is automated and when you finally get a real human they don't communicate with each other to resolve the issues. And don't count on the delivery window, when they're already an hour behind, they'll stop at the McDonald's up the road and push your delivery back -another- hour. I'll never go to Ashley again after this experience honestly.

Rolanda was so patient and kind.

The buying process was actually enjoyable. The salesman was very corporative and knowledgeable.

Will was a great sales guy!

Amy is the best! Very helpful and knowledgeable. 10/10 would recommend.

Friendly and knowledgeable staff.

I like that we were able to browse the floor without constantly getting hassled by a sales person. We worked with Jeremy and he was great. There when we needed to ask questions, but otherwise let us do our thing. Will definitely shop there again.

Experience was great. Salesman was knowledgeable and professional!

We had a nice salesman. Very professional

Friendly and knowledgeable staff who are ready to assist in many ways they can.

They made shopping for a new dining set so painless and went out of their way to offer us the best deals and financing. Jeremy had a lot of useful information and was a joy to chat and work with. Will definitely be coming back to finish furnishing the rest of my house!

Salesman was more worried about another sales person talking to another customer of his. He was distracted and speaking to the other sales person on his headset thing saying she better not make any side deals. He continually was looking out into the sale floor at them and did not give my sale the proper attention. I had split delivery- 1 item delivering to my house and the other item to my mom’s house. If i wasn’t diligent in making sure we were each getting deliveries I would have had both items delivered to my house. He also lied and said our furniture would be put in our houses but not set up. We agreed to that. Come to find out door step delivery means they wont bring the furniture in your house. Needless to say, we did not have a good experience.

Found just what we were looking for... No one pushed or pressured us into buying either... Derek Feldman (our sales associate) did a great job... He was very polite and helpful with all our questions and was extremely honest with us... This is the first time we have shopped at this store and it was a great experience... We will definitely go back for more furniture...

This place is horrible, I purchase over $3000.00 of furniture and one day after receiving it all, the price dropped like $220! I called and asked for a price match on that and to see if I could get a refund for the difference, they said absolutely not! I then said I would return everything and purchase it online to get the cheaper price and they said you cannot return anything once it has been delivered to your home. Now keep in mind this had been here for less than 24 hours. Nothing was wrong with it. It was brand spanking new they would not budge, and they would not do anything to help me out with that difference. never will I ever go to another Ashley furniture store also I am giving one star because I can’t post this without doing so, but they deserve no star ** They responded saying to call for a resolution, I did and they said they won’t do anything. DO NOT SHOP HERE **

Jeremy was so patient with us while we went back and forth between a couple of living room sets and how they would fit in our space, probably for a good hour and a half. They haven’t been delivered yet, but should be here soon! We can’t wait!

Salesman was very helpful and showed appreciation for what I was looking for in my price range

Salesperson was very knowledgeable and professional helping me with my sofa purchase. The financing process was very quick and easy. And I was pleasantly surprised of the quick delivery available for me! I will definitely be back for more purchases.

Salesman was very nice and helpful

The sales lady- AMY- was fantastic! Very patient - kind and helpful. Couldn’t be happier!

Emmanuel and Derek were awesome in assisting us in purchasing our couch, table and chairs. Got us a great price with a protection plan so our stuff is protected! Would absolutely do business with them again. Thanks fellas!

Rolanda was amazing! Great customer service, very friendly and extremely helpful. We’re excited for our new furniture and will be coming back to purchase from Rolanda for our future furniture needs.

Beware - please read. To start - we were told that the battery pack for electric recliners would last 3-4 months by Derrick the salesman. They won’t las the weekend. They need to be charged every 3 or so days if you use it. Our sofa was delivered Dec 24th. When it was put in our home it had a hole in the leather. Contacted warranty dept because you can no longer deal with store. They agreed it needed repair. 1 month later, the technician comes to reupholster the leather sofa back. After 2.5 hours he did the best he could but said the replacement was not sewn correctly and doesn’t fit right. Later that day - get an email saying technician said it was good. After 30+ emails and countless texts, they will do nothing to repair this brand new sofa any further. We are stuck with a lumpy leather sofa that looks unattractive. Go to Bobs, their furniture is as good of quality and they are less expensive.

Derek was very helpful. Showed me right to the pieces I came for. We got my couch scheduled delivery and I couldn’t be more happy with my selection!

Amazing help from Derek! He was so helpful, kind and patient.

Mackenzie has been so helpful. I kept her busy for hours trying to decide. She was polite, knowledgeable and patient. Thank you!

They do not honor warranty claims they have poor customer service and the staff has very poor communication I would give them a zero if I could I recommend Bobs Furniture or any other company before this company we have given them 2 chances and they have shown us their true colors so shame on me for trying them a second time.

Great experience

We had such a great experience. Rolanda was amazing, she was super helpful in every aspect helping us find our new sectional.

Amy Carroll was very helpful. Quick and easy delivery. Highly recommend.

My salesperson Danielle was great!

Will was great. When we entered the store he gave us our space to look around and when we were ready, he was able to answer questions efficiently and help us compare prices that lead us to making a purchase.

Great service, nice products, good finance

We did not expect this experience. We had been debating on a recliner from Kirklands. We went to purchase and started second guessing the quality in relationship to the price. My husband wanted a recliner but we didn’t want to spend a fortune and I really didn’t want it to look like a recliner. We decided to walk across the parking lot to Ashley Furniture. We found a comfortable option. The salesperson told us the price and it was more than reasonable. On top of that, they had two in stock that we could pickup the next day in South County. At customer pickup, we had four employees load the chairs in our truck. I wish I knew the name of the man leading the team. He was excellent! Overall the experience was exactly the way it should be. Friendly helpful staff, knowledgeable, easy experience with great text communication for pickup, well made product that was available and not damaged! You could tell that the whole team was trying to take care of the customer and valued their jobs. STL IKEA might want to take some notes.

Buyer beware. We were told by the sales associate we could purchase two barstools to make sure they fit in our room before buying the other 6 we would need. When we brought the stools back to return since they didn’t we were informed all sales were final. A complete bait and switch.

Amy Carroll is absolutely outstanding. Extremely knowledgeable of all the furniture. She made our experience great

Friendly and very helpful

The staff is always friendly and willing to help. We’ve never had an issue with Ashley Furniture home store. Nicole helped us with our last purchase and it was quick and painless. I wish all purchases went this smooth.

The worst experience I ever had in my life. I bought the table for $1200 and bought a $300 extended warranty which simply useless. The warranty does not covers most of the things and when asked for a repair or replacement the guy just came in and spray painted the table. The wood on the chair started chipping after 6 months. Please do not buy from Ashley and waste your money.

After having some difficulties on-line, I called the St.Peters, Mo store and was taken care of with quick and friendly help.

Employees are very helpful and knowledgeable about their furniture. Very patient with all the questions I asked and put me at ease about them. Highly recommend this company!

Nicole was awesome and did everything she could to accommodate me and what I was looking for. Very friendly and happy!!!

Helpful service!

Once again, Ashley Furniture in Ofallon, MO had exactly what we were looking for, at a great price. We have been shopping at Ashley Furniture for years, and have never been disappointed with any of our purchases. We always shop multiple furniture stores, but always come back to Ashley for quality, variety and price. Special shout out to Amy Carroll, our sales associate, who has helped us on all of our purchases. We appreciate her knowledge, professionalism, and wonderful personality. We highly recommend Ashely Furniture in Ofallon, MO for all of your furniture needs…be sure to ask for Amy!!

Will was very respectful, patient, and a great listener. Would highly recommend him as a great sales associate, and this store to shop for furniture.

I’ve been by Ashley furniture for probably over 10 years. They’re always so kind and gracious. and I love the couch I just bought.

I ordered from this store , and they missed Mirror with my dresser and sent sofa of wrong size, when I went back to this store they misbehaved with me and their manager has no ethics to deal with customer.. so be careful they make good faces only at the time of ordering

Beautiful showroom with a variety of furniture. I was looking to buy a new couch, and found one that eveyone agreed on. Which is no small feat. The Ashley sales team is friendly without being too pushy. Definitely will buy from here again.

My experience at the Ofallon store was great the sales person Ms Upchurch was an inspiration to helping me. Very patient with me I admit I was all over the place and she was a Big help in my decision.Very good sales pitch.

Jeremy helped me quickly, answered all my questions and ones I hadn’t thought to ask. It was a breeze. I don’t know anything he could have done better. Thank you!

Excellent customer service.

Salesman Derrck was excellent with helping to fulfill our needs.

Very pleased with the no hassle and easy to work with salesperson and manager. Didn’t have to haggle and do the dog and pony show. Lowest price and made sure to fit our budget. Will report back upon receipt of our furniture.

Quick and easy

The salesperson was helpful and pleasant. The one thing that damped our experience was the directions to the warehouse in South County. They need to be a little more detailed. When we got home to put the shelf together, the bottom was cracked but it is a nice shelf. I have the office furniture which i purxhased a few years ago . Thank you.

Great help from the salespersons. I found a fantastic deal!

Great experience overall. Amy, our associate, was nice answered our questions well. The bar stools should arrive by the 24th.

Will was great. I had been in the store several times look at different items and Will was so patient and helpful. It was a great positive experience

Good

Jeremy was very helpful and knowledgeable. Got us what we needed and got us in and out fast. Great experience.

Derek was awesome and we got what we needed.

Chris was so helpful. Told him a certain set we were looking for. Not only did he show us that one but others as well to use to compare. Once we made a decision he made sure we got the best deal and get our furniture delivered quickly.

My sales associate was very helpful and helped me order my first coach ! We as well looked at rugs and I will be back to buy a table set for the kitchen ! :)

We’ve bought from this location twice now and both experiences were great. We love all our furniture from Ashley

The staff did their all to remedy my problem

Motivated to visit the O Fallon Ashley store due to marketing emails describing big savings. Such was the case so we picked out a new recliner with help from Danielle. Smooth sailing through entire process. We are familiar with many area furniture stores. This one is our favorite.

Daniella,was great to work with.

Rolanda was great and made the process of purchasing our new living room set a breeze!

Mackenzie Dixon was a outstanding sales person she answered all of our questions and was very professional. It was a very good experience thanks to her.

My bedroom suit is amazing. They came in and put it together really fast! The guys who put it together were pretty friendly too, the bed is definitely worth the money.

Great prices and Danielle was good to work with.

Knew what I wanted. Staff very responsive. I had found it for less online and was provided that price with no issues. Pickup went very smoothly. Very pleased with this purchase.

Salesperson was very friendly and quick to provide answers

Our in store experience was awesome. We were there a little after closing to finish up and everyone was so kind. McKenzie was amazing and explained everything thoroughly.

Amy Carrol helped me with my purchase and she was amazing! I look forward to coming back to buy more from Amy in the next few months! Thank you!

Chris Rudat was very professional, helpful and friendly. It was a pleasure to shop at a great home store like Ashley that has sales representatives like Chris.

We walked into Ashley met Danielle and we were greeter very nicely, we asked about what we saw online, and we bought the chest. It was an easy process. Thank you Danielle and it was nice to see someone from the east coast in Missouri, it's always nice to hear they come from N.Y.

The gal that helped me was very nice an business great didn't push on stuff it was great doing a buy with her!

My entire house is full of Ashley's products.

Ask for Amy! She is a total vibe, and so patient and knowledgeable.

If I could give zero stars I would. I ordered over 2k worth of product from this store and have had the worst experience. I chose to pick up my furniture from the warehouse in stl, bc they don’t offer free delivery no matter how much you buy. I drove from Columbia Missouri to get my furniture and EVERY SINGLE PIECE of furniture was damaged. They then offered white glove delivery to make up for it, which I was happy with. But I have now rejected 3 deliveries because each time everything has been damaged. The first delivery every item was scratched through the finish. The second delivery my headboard was missing the legs! And the 3rd delivery they drilled straight through the headboard through my rug and into my floor!! This is ridiculous. I reached out for help and have had notes for every delivery to check over the furniture so I can accept it and not have to send it back, and EVERY TIME something has been wrong. Every. Single. Time. The best they could over is $50 compensation. What good does that do me? I spent more in gas to drive the 260 mile round trip to get it. I’m fed up. I will make them deliver this furniture over and over and over again until it is not damaged. I will never and I mean NEVER buy furniture from Ashley ever again and I suggest you don’t either if you expect to get undamaged furniture in a reasonable amount of time. It’s been 3 months since I ordered this set. It is just horrible customer service.

I had Danielle show me around she listen to everything I was telling her what I wanted, I walked out buy a couch chair and ottoman no pressure at all Thank you Danielle

Very good

McKenzie did a great job helping us find a unique piece for a unique spot in our home. She searched the inventory and showed us options that fit the measurements we provided. We are grateful for her expertise.

Good service

**WARNING!⚠️** STAY AWAY FROM ASHLEY FURNITURE. My wife and I bought over 10,000$ worth of furniture from Ashley furniture and were told that 2 pieces of a bed room set, Chest and Dresser, were going to be delivered a month after purchase. We were told it was going to be shipped from another warehouse somewhere in the US. We stated that we had just bought a new home and that we did not have all the furniture that we then purchased. But, we were willing to wait the 6 weeks for those items as long as they didn’t take longer than that. We were promised that they were and told they probably will be in earlier. Then we have continuously been called after setting up delivery dates being told that it would be one more week, one more week and one more week. After living out boxes still for the last 12 weeks, we were super excited to finally get the furniture we needed to keep our clothes in. After talking with them this week, we were told it was going to be another 8 weeks! They would not even call us and let us know that either! We honestly feel as if they forgot to process that order(which they probably did). I tried calling customer service 6 times and got told I was getting transferred to someone that could help and got hung up on every single time. Finally I was able to get ahold of someone and After stating that we could not wait longer than the date they gave us, they could not even apologize about it and went on to basically say “it was out of their hands” and that they could not help us. So the store makes the money, the lying salesman gets his commission and we lose a lot of money on a major purpose. I have never known a company to be ran this poorly and illegitimate, especially one of this level. We were lied to and cheated and I will never go back here again nor do I recommend my family or friends. Please be careful when making purchases like this from crooked company’s like this one and don’t be manipulated by someone who is only thinking about themselves. 14 weeks for items that we were told would only take 6 weeks that they still have on the floor for sale is ridiculous and we do NOT appreciate being lied too. We would have NEVER made this purchase knowing this. So please stay away from Ashley furniture.

Great customer service and helped with all my needs

I had a wonderful experience with Susie! She was very helpful and not pushy at all. We chatted a bit and she totally understood what I was shopping for! I appreciate her help today and will definitely be asking for her in the future!

Derrick was incredibly helpful for us picking out a mattress that fit our sleeping style.

Susie was awesome. Very patient and helpful

We knew what we wanted and appreciated the low pressure salesman. Will was helpful and fully explained the warranty and delivery options, as we completed the transaction.

Very pleasant, salesman was professional, knew the products. Will probably buy again.

Amy was very helpful and made us feel at ease to decide on a purchase.

Had the best experience with Cole. Fast. Easy. Amazing service.

Great experience with my sales woman on the floor but I’ll be honest after getting the furniture it is horribly built and is just cheap crap. If you want more quality stuff that will last go to a higher end store. I hate to say it I hate ikea but they have better stuff, or just go to target/walmart same furniture but cheaper.

The salesman overcharged me for furniture and delivery by 251.00 according to their internet price! The O Fallon location!!! I called and talked to a manager for him to fix the price for me. Always compare your bill to their website!!!!!!! 0 stars for salesman! 5 stars for management.

I was glad the sales guy gave me information that would suit my home decor. The sales team did all they could for financing my purchase.

5 Star

Always enjoy our experience here. Beautiful selections and Nicole was very helpful on location right sale price and options on delivery

Sales person was great. Very patient. Applied discounts without needing to be asked or prompted to do so. Would recommend.

Amy is the best.

Big selection and great prices. Not pushy, friendly and gives you time to look around.

McKenzie helped us with our choice and I would highly recommend her

Cole was great, worked with us on pricing and was very friendly!

Great staff

ABSOLUTELY HORRIBLE EXPERIENCE! While going to the store and ordering was fine, their customer service and delivery is TRASH. I spent my whole evening preparing for delivery the next day to find out that I will not be getting my furniture dues to a store associate not signing something. Then the 800 # customer service rep told me I had to go to the store which is 30 plus miles away to make sure all forms are signed by THEIR employee! HOW IS THAT THE CUSTOMERS FAULT?? Previously delivery experience with Ashley was awful because my furniture never showed up on the delivery date. So I figured we would try it again. WRONG! Same issue as a few years ago! Personally I would not recommend buying anything from this store unless you can leave with it at the time of purchase.

Great experience. The manager was very helpful and Will was awesome! We will definitely tell friends and family.

MacKenzie was great! Can't wait for the delivery and setup! Thank you!

We had the most helpful Salesman and Manager help us find the right bedding . Delivered today with professional delivery persons. Honestly this was all around a great experience 👏👏

First, the good. The salespeople at the store were very helpful, and not pushy. They let us shop around, and when we found the sofa and chair we wanted, they made purchasing easy. Now the bad. The fulfillment experience thus far has been a nightmare. First, the store told us the furniture would be delivered in three weeks, but the earliest date fulfillment gave us was over a month from purchase. Ok, an extra week or so isn't horrible. Two days prior to delivery, we get the text from their AI chatbot (that's literally what the text said), with a delivery slip that didn't include the sofa at all. The next day, I call Ashley, and the automated system shows that my sofa IS getting delivered with the chair. I wait to talk to a person, who confirms that no, my sofa is going to be delayed AT LEAST another week. She can't give me any additional information, other than "it will be available AFTER this date". No notification from Ashley -- no text, no email, no phone call. Had I not called Ashley Furniture, I would be left asking the delivery people where my sofa was. Unacceptable behavior from a billion dollar corporation. I will never shop there again.

We purchased 2 love seats back in December picked them up in January 2024. 1 love seat had an electrical fire in the motor that operates the chair in May and customer service has yet to help us resolve this issue. Today our 2nd love seat caught electrical fire in same location. Phoned customer service again told them I wanted both products replaced because they are fire hazard and have yet to get anywhere with them. So now we have 2 couches that do not work that we are paying on and no help from Ashley Furniture other than someone will get back with you and well that didn’t happen yet on the first issue 4 months prior. Very disappointed!

Susie was so helpful and patient with my dad. He is very excited about getting his lift chair😃

We like Ashley have purchased furniture there before. Just bought two couches today. Derek was a big help.

Amy was wonderful. She didn't hover over me to much and not pushy. She listened to me and made the entire process smooth. Highly encourage anyone to go to Ashley.

Always great to work with!

Amy Carroll is exceptional!! She helped me buy a chair for my aunt through text all while I was sick with the flu. She took care of every detail and got everything ready for me to sign. I have bought all of my furniture with her! Thank you Amy and Ashley Furniture for being outstanding!!!

Derek was our salesperson and he was very helpful!! We bought a couch and a mattress and Derek didn’t try and influence us, but answered any and all questions we had. He is very knowledgeable and a credit to Ashley!!

So much to choose from Price was great... Just alittle extra time setting up the delivery date But all and all...well satisfied.

Store/Sales Manager Michael was the highlight. He took care of an issue for me & was understanding about the situation. Much respect for him.

I was very impressed with Ashley. First I walked in and they were very happy to let me walk around and just look. When I found what I wanted my salesperson was busy. I knew they worked on commission so wanted to wait for my salesperson to get free. However the manager Mike stepped in and said he would be happy to help and I sure commission was credited to Danielle. He was very helpful and was willing to get me a price that was very good on the items I wanted. Made the purchase very easy and no hassle. Highly recommend shopping their store when you are in need of furniture.

Cole is super to work with. His help reconfiguring the sectional made it a buy

Always a great experience at Ashley My sales associate, Chris, was very knowledgeable, helpful but and not pushy. Recommend without hesitation

The small swivel rocker I purchased was just what I was looking for in my Bedroom. The salesperson was very helpful and friendly. The purchase process was quick and easy.

Ordered a sofa and love seat. Our sales guy Derrick was great. Received the furniture and was told to video record us unwrapping. We found two rips in the sofa. Made a claim and they put us through the wringer to even get a new one. I had to physically go up to the store to get someone to help us because the customer service wasn’t doing anything. She was able to get the exchange but when they finally accepted the exchange we were told we had to pick up the new one and drop off the old one. They put us through so much for something that was their fault. Will never be buying from them again.

Will was very keen on where items were on the floor, especially since I had a specific type of shape in mind. Don’t forget to negotiate or ask for coupons! Make a deal!

Chris was the best consultant I have ever met. He was not only welcoming but very knowledgable as well! He made the process of buying a couch effortless and stress free. He was such a genuine and kind soul!

Looking for recliner with great back support. Didn't care for their options

Very attentive and took care of our needs

This was my first time going to the Hwy K location in O’Fallon. Once we entered, Derek greeted us and was a professional source of information for us. Made two purchases because of his expert help. Definitely will be going back for other furniture needs.

Chris Rudat, our sales rep, was very friendly, helpful but not pushy. He made sure that we got the best deal. Management was also friendly and helpful.

I love this place I sometimes have to use a wheel chair to get around. This store made it possible to move around with out a problem. Other stores are more concerned with packing more stuff in so tight I was not able to get around. As well the sales people are awsome.

Our sales person was Chris Linton. She worked with us, Would recommend her, nice lady

My sales rep was Chris, he was super laid back. No pressure, listened to what I wanted and needed. I changed my mind a couple of times but he was there regardless of the mind change, didn’t try to oversell me. Awesome guy and awesome experience, would recommend him to others

Jeremy Mahoney was a great sales associate. He was very helpful and very patient . The atmosphere was good which allowed me to shop in peace without feeling pressured. The store was well organized and easy to navigate.

Chris was very helpful and personable. Great experience

Our salesperson was Amy Carroll. Amy was very informative and professional..our experience was very easy and we left feeling really happy with our choice. Thank You Amy (O’fallon store)

I was at Ashley today to buy a mattress. I had Mackenzie helping me and she was great. Very patient as I layed on them, trying each one because of a bad back it took awhile. But she didn’t rush me at all. Really good experience.

The store is very big and have many options for decorate your home. Derek was very helpful and provided us all the information need to take decisions and also supported to search for online options

Susanna Eichholz was absolutely amazing!!! She was such a big help and really took care of us! She needs a raise!!!!!!!!!!

Derek was very helpful and helped me find the chair I was looking for. Ended up buying it. So very happy.

Had a great visit to Ashley Furniture in Ofallon today. Jeremy introduced himself and let us shop. We enjoy the no pressure experience, we have had our eye on a few things for our new home and today we finally made the deal. He was extremely helpful and walked us through the process.

Great staff, Anthony was a very good sales person and made things nice and simple. Would shop here again in the future

I had a great experience at Ashley furniture. Mackenzie was very helpful and I felt very comfortable with her & i am extremely happy with my purchase. Everyone there was very pleasant and friendly. I recommend going here for your furniture needs!

Cole was excellent. Top notch customer service!

Danielle was wonderful.

Please stop by the O’Fallon location and ask for Danielle Mayes for great service. Mike and his team have some dynamic pieces for you to take home.

I ordered a bedroom set- the sales rep, Josh Anderson entered the order at the O'Fallon, MO store on HWY K. We waited over a week for it to arrive, only to find out that he had entered the wrong item number on the dresser. The delivery driver thought it was a mix up at the warehouse and said somebody would be in touch right away. I called, Sunday but apparently you were closed. I called Monday and was told that the dresser was still on manifest, and that it would have to be removed before they can add the correct dresser. I was told I would be given a call back by the end of the day. I decided to check on it because quite frankly, I didn't trust that. I was then told that it could take up to 48 hours to have that removed off the manifest. When asked why, I was given no answer. I was also told by text and email that a sales manager would have to notate on our account that the wrong item was ordered and unless that was done we could not receive the correct dresser. All of this is unacceptable. This was not our mistake, it was yours. You should be trying to fix the problem but instead all I am getting is the run around. Now I have to call back tomorrow to see if it is off the manifest, and explain to them that we need the correct dresser put onto the order- and I was told that could take several weeks. I even tried chatting with someone on the website and was told they couldn't even help me. Every number I call, goes to the same recording. I can't even find out how to contact the store I purchased this from to see if I can talk to the sales rep, or store manager. Speaking of manager, I asked to speak with one but got placed on hold for almost a half hour, only to be told there were none available. Ashley has done absolutely nothing to correct their mistake, they have made no apologies, they have only told me that what I have is what I am stuck with, and I need to do the legwork to make sure I get the correct furniture. In what world is this ok? I see the response to this review to call- how am I supposed to do that, its nothing but recordings with no access to the store itself. The lady I talked to had kids playing in the background. How about YOU call or Email me?

Really great store . Very clean and easy to get around . Patrick really went above and beyond today and helped us get the right coach for us and told us about the great deals they had. Will definitely be back for our future needs.

We are disappointed that our purchase wasn’t delivered on the date we picked while at the store. The salesperson never finalized the delivery and I had to call to set it up. We made special arrangements to be hone on the day it was supposed to come and now have to be reschedule our things on a different day. This may stop us from coming back to purchase future products.

Excellent service!

Stopped by looking for a small dinette. Will was very helpful and friendly

Danielle Mayes was our sales representative. We’ve had many problems with our order. Missed deliveries, poor quality and incomplete deliveries. Spend a lot of time on the phone with customer service because the local store has no customer service. This problem has been going on since the July order and deliveries beginning in August. Here we are October 23,2024 and still waiting for parts and service.

Cole was awesome, he found us the perfect sectional after asking all the right questions. Gave us options that fit our needs and never talked down to us and educated us based on our level of knowledge about furniture. Was very respectful of our time and was never pushy. Make sure you ask for Cole B. He is also a sleep expert even though we didn’t need a mattress he is the man for that too.

Great buying experience! Nicole was awesome,friendly and efficient. Mike the manager was super friendly and made sure our order was correct. Hoping all goes as great on the delivery! Looking forward to completing our room!

You have got to be kidding! I have had back to back horrible experiences with Ashley. I do not know how you’re staying in business. From ordering online loveseat and waiting all day on the delivery that never showed. I called to see where my loveseat was and when I could expect delivery. I was passed a total of 5 phone numbers to call none of the employees would transfer me by phone to help me. After over a hour I found out the loveseat was no longer available. The very same loveseat is still showing available on line. July 6th. After more than 3 hours of stressing my credit limit the salesman kept steering me to a more expensive furniture. Salesman insisted that he would keep it under my credit limit. Long story short. My credit limit is 2200 and the final total the salesman presented to me was 3132.00 well over my limit. Then the salesman wanted me to call Ashley’s credit department and ask for more credit. I have never been so disappointed in the actions of this salesman and the staff that handles the online sales. I hope I get feedback regarding my 2 experiences but I imagine that this survey will be ignored too. How the Ashley company is keeping its doors open for business is beyond comprehension. Shirley Landers

Great experience. Amy answered all my questions. I was not rushed or pressured during this purchase.

It was really easy going. The people and the atmosphere was plesent.

Will was awesome! Showed us a bunch of sectional options and gave us time to decide. Not pushy and very efficient. Thanks, Will!

I had such a great experience today at the O'Fallon location. My sales rep Anthony was great. He provided exceptional service! Even the store manager was great too! I highly recommend this store and asking for Anthony, you won't regret it!

Derek was an amazing help! Highly recommend!

Had a great time with Josh! Super nice guy and we all had a great laugh together . He was knowledgeable and got me a deal . I highly recommend you go see Josh !

Terrible buying experience all around. Highly discourage doing business with Ashley furniture.

Nice showroom and very knowledgeable staff!

Good buy on exactly what I needed. (I had done a lot of looking and researching.) The whole process of purchasing was efficient and thorough. Susanne was very friendly and did a great job.

We found a great living room set for a good price. But above anything our sales rep McKenzie was AMAZING. she was the deciding factor to purchase from your store.

Drivers were very nice, but reeked of Marijuana… not very professional.

I was looking for a dual motor lift chair for my mother, and Chris knew exactly what I was talking about and showed me two good options. My mom ended up buying one based on the information provided by Chris and my recommendation without her even going in the store. Chris was able to walk us through the process of purchasing the chair over the phone. So far, it has been a very successful experience.

Excellent salesman

WHAT PLACE??

Your in store “deal” was bested by your normal online marketplace. Product was cheaper and the no interest financing terms were 3 times longer. Wouldn’t have been a big deal except your sales team tried to make me feel like I was getting some amazing deal.

We can't say enough about our interactions with Cole. He was very informative, respectful and patient as we investigated a suitable recliner for a 91-year-old family member. We were pleased that he was always close by to answer our questions but didn't hover over us. The purchase process and delivery went well. We highly recommend Cole for your next Ashley Furniture purchase.

Very impressed with the customer service at the ofallon Missouri location. Nichole was excellent to work with, and was very eager to meet our needs. I will be coming back to this location to find my next furniture needs.

Wonderful did not feel pressured in trying to find something I really wanted. Amy took time to explain the quality as being good and best. She went over and beyond to stay and complete the sale with me she was very supportive in my decisions. Way to go Amy.

Danielle was very professional and knowledgeable

Cole is awesome! Such a huge help and very friendly! Couldn’t recommend enough.

Our rep Anthony worked very well with us on our request for a loveseat with console and matching sofa. He explained the durability of the fabric, foam type, density and construction. We checked other furniture stores products are very pleased with the quality of the Next-Gen Dura Pella Performance Dual Power reclining loveseat and sofa we purchased at the St. Peters Ashley store.

It was a great experience! My guy only had one week under his belt and was being taught along the way with his supervisor and did amazing! Being a teacher myself it was great seeing him learn as his supervisor taught him along the way!

Very friendly and did everything he could to help and got us the best deal he could

Best buying experience ever very helpful

Cole was great to work with! He was so patient with my elderly father as we walked through trying to match a 60 year old table with new chairs.

I was there at this store today n was greeted by the sales person Cole. We had a look around for a couch n he came to check back on us. My daughter asked him about a couch that we were interested in and asked if they had more options online. For some reason he assumed that we were not going to buy from the store as my daughter mentioned 'online'. But she was only asking if this store (Ashley) had more options online. He then sounded rude and made a statement as to why we were here looking at furniture in the store and giving business to someone else 'online'. It didn't immediately strike me that he thought this way. He also mentioned that the store closes at 8pm and it was 7.20pm at that time. He just turned n walked away while I was talking pointing to another furniture that I was interested . I felt awkward n decided to leave. Didn't feel like I needed to explain what my daughter was asking. I will never purchase from this store ever again. I had made one purchase earlier too from them, but will never consider Ashley. Just go to some place where they treat people better.

Disappointed in my experience here on Thursday. The associate we worked with was kind but did not know how to work the computer to get an estimate. The amount on her phone and the computer did not match at all. Several displays on the floor were incorrectly marked. We asked to see a manager for help but we were told she had stepped out. We asked for the quotes on 3 sets to be emailed. We were told no problem. 3 days later we have received nothing. I can understand now why the parking lot was empty. I called KC at the Manchester store and he was much more efficient and ready to help.

When I asked about ho long power cords were to the couches we were looking at our associate went all in and climbed under and tipped the coach up so we could see.

Susie was very informative and helpful!

Chris was amazing, we needed furniture for an entire house and he helped us with every piece. Very knowledgeable about all of the products, and was very patient with us. Definitely going back!

We walked in looking for a new couch for our next home with no expectations, we left with a couch and an amazing experience. Cole Bagby gave us exceptional customer service and walked us through every step of the process. It was our first time buying furniture from Ashley and Cole was very kind and detailed with the questions we had.

Makenzie is awesome! Very pleasant, patient, knowledgeable. Even willing to stay after her scheduled time off to accommodate my schedule. No one does that anymore!

Mckenzie was a very Patient and nice sales lady. She explained everything very well.

Horrible I got a delivery date from the store that was pushed back a week by the delivery department and I was never notified. When I called to check they put me on hold 25 minutes just to hang up on me. Then I called back to escalate the call to a supervisor and was told no one was there. They would call me back on Monday. Guess what… it’s Monday at 4PM and I am calling them back.

Everyone we worked with at Ashley were really helpful, kind & knowledgeable. They were not pushy at all, but were around if we needed information. It made for a pleasant & comfortable shopping experience. Once we found the set that we wanted, they were great at walking us through the purchasing options. They were patient & kind. I’d highly recommend them.

Danielle was terrific and so helpful. She answered all of our questions and we are very happy with our choice of sectionals. Kai

I went into Ashley’s looking for a dining table and chairs. Rolanda was so helpfull. I explained what I was looking for. She was very friendly, knowledgeable about her job and truly wanting to help. We found what I was looking for. She worked hard at making the price work for me, the delivery and explaining a 5 year protection plan on the dining room set. This is my third trip to Ashley’s for furniture and I’m very happy with my purchases, the staff and my sales representative.

My husband and I had a great experience at our recent visit to Ashley Furniture. Mackenzie at the O’Fallon MO Store went over and above to help us choose the perfect mattress. She was very knowledgeable in explaining the differences in mattresses and encouraged us to lay down and try them out. We decided on a King Size Stearns & Foster Pillow Top.

What a mistake. My ordered her furniture on April 1 and is just now receiving everything this week. She received furniture that with water damage, broken pieces, holes that didn’t line up, dents, you name it. Furniture repair would show up to fix an issue with no tools and just left. Sales people and management are a joke. Very unhelpful. Even had issues with customer service on the phone. I really felt like my mother was taken advantage of because of her age. I don’t live there, so it was hard to keep up and get a grasp on the situation especially because I work during the day and don’t have time to sit on hold. There’s more but I’m done with them. 0/10 stars. Never again.

The lady that waited on me Susie Elchhoiz was great. She was very attentive, knowledgeable and gave me her full attention. The one draw by was no one greeted me. Susie was checking another customer at the time.

Ashley furniture do not stand by their warranty. My footboard of my kids bed was broken & they will not replace. Its under a 1 year warranty & has extended warranty

We are very happy with our purchase and overall experience at Ashley. They had extra help due to the busy holiday sale and the staff were very friendly and helpful. They went out of their way to make sure we were buying a sectional that fit our space and that the design was what we wanted. I will be returning for future purchases.

Nice assortment of furniture, decent prices. Delivery is the plus, they delivery pretty far, negative is cost of delivery.

We haven’t shopped for furniture for a long time. We went several places. We came back to Ashley’s because of better prices and the friendliness of the staff.

Our experience was great. We walked right in, were greeted by Will and he helped us l, gave us space, never pressured us, and worked at our pace. Easiest purchase in years

Could not have asked for better service. Shana was an excellent sales lady.

Rolanda and Jeff (visiting manager) were very patient and attentive. They worked together to give me the best deal they could during their Memorial Day sale. They made me feel like I was the most important customer in the store even though it was quite busy. Keep up the great customer service!

Amy Carroll was fantastic! She was super helpful and made the furniture buying process very easy! I will definitely go back to her again!

I got service immediately and the sales person was very helpful giving me options

Chris was a great salesperson. I ended up buying a bedroom set, mattress, dinette set and living room set from him. Very professional and not pushy.

William was great to work with! He was very informative about all their products and made the process easy! Thanks!

Jeff was very nice and informative.

Will not honor warranty. Instead of fixing a chair from A3P set would only give us partial credit towards a new one, but prices have soared since then. So he could never buy the chair that was broken. Warranty is a complete waste of money. They don't honor it

The furniture protection stuff was expensive. We didn't get that. Our sofa had to be ordered and was due in 3 weeks. Scheduling delivery was not like what the sales person said it would be. After scheduling delivery with a computer call a couple of days after purchase, customer service said to cancel it--that a person would call to schedule once it actually came in, but that never happened. I had to call the computer the week it was supposed to come in. I never got any kind of confirmation that it came in. I just took a chance and.scheduled it. The computer calls to schedule delivery were relentless for the first week after purchase. It was ridiculous because they told me we couldn't schedule it yet! Positives: We do really like the sofa and the purchase and financing process was fast. The problems came after we left!

found exactly what i wanted, chris r was very professional and helpful and i have a delivery date within two days. very pleased.

Ashley Furniture on Hwy K has the best customer service and quality furniture. Every time my family and I go in to purchase something, the process is seemless. We always have a great customer experience at this location. Thanks Nichole for your great service and hospitality!!!

I don’t know how they can stay in business. If you buy furniture at the O’Fallon store, none of it is in stock, and they won’t have it brought from the warehouse to the store. You have to drive to their warehouse in south county to pick up, or pay $300 to have it delivered locally. Used to be a nice place to buy.

Will was fantastic with all the questions we had! Plus delivery is less the two weeks away! Yay!

Will Marbley was awesome to work with and he was so helpful. He helped us find just what we needed. He went the extra mile and it's great to experience some amazing customer service for a change.

ordered an expensive living room set, it came with a bent frame! took a year to get a replacement and realized why it was bent, they shipped the furniture on end. rejected the next two deliveries because frames were bent then got credit to a new set. that arrived ok but in a few months the recliner mechanism broke. Took another year of bugging them for them to finally come look at it and then they said my one year warranty expired. fortunately I paid a lot for the extended warranty. but they don't have the repair parts so they will give me partial in-store credit so I can buy a mismatched piece of poor quality furniture.

The sales employee did a wonderful job. Made it quick and easy

Amy was very helpful. They also have a very nice selection of products

Amy is phenomenal! Every time we need furniture we go to Ashley for 2 reasons: 1. Amy 2. Amazing selection, quality and price of Ashley Furniture. Love this store!

We had a successful trip to the Ashley furniture store in O'Fallon. Our salesperson, Jeff was extremely helpful.

It was easy experience

Shelby at Ashley has great customer service skills

Great service no pressure

We came in with a specific set in mind. We were able to find what we were looking for almost immediately. Danielle did a great job helping us along the way. Furniture was in stock at warehouse and we picked up our set in a matter of days! Thankful to have a new look and feel to our living room.

Shelby, has been wonderful throughout this entire process of us deciding on furniture!

Jeremy was great allowed us to look around until we were ready or had questions for him. Highly recommend coming here!

We went in already knowing what we were wanting. The sales rep was understanding and very helpful. Location was clean and everyone was very professional.

Awful customer service. Ordered a Sofa and a Loveseat from this store. When shopping, I asked the sales rep about delivery times and presented a concern regarding other stores having excessive delays without guidance as to when their orders would be fulfilled. The rep assured me that wouldn’t happen at Ashley so I went ahead with the purchase at that time. Fast forward to the estimated delivery date, and we received a split order in which our loveseat arrived but our sofa has not without any real indication of where my sofa is. I expressed my concerns to their 1-800 number and I was told that they couldn’t reach out to the manufacturer. I was also told my only options were to cancel my order and pick something different (sofa only) or return the loveseat only but then be required to use those funds in store. I’m fine with picking something different, but this was the only set we liked from Ashley so it does us no good. More importantly, I had made multiple calls to the 1800 number due to the delays… each time I get something different regarding information. They are totally unorganized and have no clue how to resolve customer concerns… in fact this was borderline bait and switch. If you can go elsewhere, I’d advise you do so.

Support rep helped me get price match of online price for a table we had ordered. Had to go in as Ashley online cancelled my order twice. It seems Ashley furniture online (separate business) is not into making money.

Staff was very nice . And they were patient with me. I didn’t feel rushed or pressured to buy. I’ll continue to buy from Ashley.

Had a great experience, all questions asked, treated with respect and purchased exactly what we were looking for.

Great experience. Our Salesman Chris was very helpful while giving us plenty of room to breathe and explore. Got a fantastic value on multiple pieces that checked all the boxes. Will definitely be back to Ashley soon!

Jeff did a pretty good job covering the discounts available but I didn’t realize the delivery cost until later.

Jeremy is an excellent salesman. He explained everything about the couches and told us where they were located in the store.

Found exactly what we wanted in the first 5 minutes, price and quality was good. BIG issue is I purchased it on a Wednesday morning and I told the salesperson she double charged my credit card because I saw the alert. She attempted to reassure me that when this happens, it falls off overnight. By Friday morning, no progress, drove back in and the salesperson and sales mgr assured me this is not handled by them but they would send an email to corporate. Saturday afternoon and still no success, over $1100 is still on my card and I’m going to continue to followup with them. Pretty sketchy.

Susanne helped me find what I wanted, gave me a great price and was very pleasant to work with.

Our sales person was Rolanda Upchurch and she was absolutely amazing! She explained everything so well, answered all of our questions and made sure we got the very best deal on the furniture that we purchased. It was a wonderful experience so far and we can't wait for our new furniture to be delivered next week!

Rholanda was amazing, patient and professional. Our shopping experience was excellent.

The store has a wide selection of options to choose from. Our salesman was Angelo. Angelo was amazing ! He was so helpful and friendly , professional, courteous and knowledgeable! He was also able to make suggestions based on what I said I was looking for as well! I would highly recommend him!

Amy was very helpful and I was not bombarded with sales personnel right away. She let me browse the showroom and then approached me when I thought I found what I was looking for.

Very pleasant and professional. The staff was so nice and helpful

Excellent store. Very friendly associates. Amy was great to work with.

The sales person was very good and help ful. He was not pushy which was great. Can’t wait to get my furniture

We had a fun shopping experience with Danielle! She took the time to find out details of different furniture pieces and was very patient with us. I will definitely be back to shop with her again! Thank you!!

My salesman, Will Marbley, was very professional and did not pressure us on our purchase. He showed us multiple options and we chose the best fit for our family! I would highly recommend Ashley in O'Fallon.

Had an amazing experience in this location. Chris was super helpful with our decision and we never felt pressured at all. Will be returning for our next furniture need.

We had a great shopping experience.

Always a good experience here 😁

The O’Fallon location is my Ashley store of choice. The staff is friendly and helpful without being overbearing and they offer a good variety of furniture options.

We found the perfect couch and we were beyond happy with the service provided by Mckenzie, we will definitely be back!!

Very attentive and helpful

Pleasant atmosphere

Great Experience!

Tremendous experience! Nice selections and inventory within your budget. Staff was great, too!

Very nice reception and great collection.

Angelo was awesome to work with. This is the third time we’ve purchased furniture from him. He’s always been helpful, knowledgeable, and has never pressured us just to make a sale. We highly recommend seeing him if you are looking at furniture.

Chris was helpful and down to earth.

Once Danielle came to help us., she was amazing, professional, and very informative.

Went in to look for recliners for my husband's upcoming surgery and walked out with the perfect chair at an unbelievably good price. Thank you to Ms Upchurch for making my day!

I haven’t had my furniture put together yet, so can’t speak on that part, but my shopping experience was nice! Shelby was friendly and eager to help us out. The store was clean and well-organized also. I didn’t feel pushed/pressured to buy anything like you do at some places. Very relaxing experience for my mother and I.

Very professional and friendly staff. Helpful, yet not pushy. We felt comfortable while we were looking for new furniture and not pressured in any way. It was a pleasant experience, and Jeremy is top notch.

Jeremy was awesome. He was very accommodating when changing up selections and payment options.

Across the board the team here was great! MacKenzie was my sales person. She went above and beyond for my purchase!!!!!! She even came in on her day off to help finish the purchase!!!

Rolanda and Mr. Berry were amazing to work with

I loved that we were greeted by Susie and she went over some deals and told us to take a look around and to come get her when we had questions or ready to purchase, which we did. This was the best experience I have ever had shopping for furniture

Will was great, he had a warm demeanor and was not overbearing. Will knew when to step back and let me shop, yet stepped in at the right time to assist me when I was ready. Quick, easy, and painless to get my first bedroom set! Beautiful furniture as well!

Delivery was quick and very professional.

Shelby helped me and was very helpful. Very concerned about my purchase and very pleasant to work with.

Love this place. Nichole was very helpful..

very professional

Salesperson was patient with me while shopped and made my decision. And I was able to schedule delivery when I wanted it. Also delivery was excellent. Thank you.

Such an amazing experience. This was my first time buying a couch and Amy helped me so much and really was patient with me being so picky on the right couch!

Nichole Messina has been my sales person through several purchases. I’ve had wonderful experiences every time. She is very knowledgeable, courteous, and just a joy to be around. Thank you Nichole Messina for another wonderful experience.

My girlfriend and the mother to my child just bought and ordered a king size bed frame and headboard. Well it was set up and staged be the mattress was laid down. So little did they know after the delivery guys left and they put the mattress on top it was a frame for a California King. I've witnessed the issues go on for weeks, of my girlfriend calling Ashley, and been given the run around. Our one year old was even hurt because he feel though the cracks of the bed frame. This review go's in part with Chelsey McAllister review witch you could read below mine.

The person who waited on us was very knowledgeable about different items. Very good professional attitude.

Buying a bed from Ashley furniture was the worst experience. My mom Bought 2 king size beds frames and they delivered California kings. Tried to get ahold of someone to fix the problem but have been past around to several different people. It’s been 3 weeks and still don’t have the problem resolved. At this point it seems like Ashley furniture don’t care and value about good paying customers. I wonder if Ron and Todd Wanek would be ok with this type of representation of Ashley furniture. My next step is to reach out to corporate in Wisconsin. Until then this is what I’m left with

Very helpful with helping us locate the sofa set we saw online.

Very helpful and very fast.

The salesman I worked with was fantastic. Kudos to Russel S. for being patient.

Salesperson was great. Knew his product and was happy and fun.

Got a great deal on a couch, but was given horrible service in the process. I was blatantly ignored by multiple sales people (assuming because I am young) and was only engaged by the store manager of the store, when I was ready to make a purchase I had to go and find an associate to help me when they were all just standing by the desk.

It was a great experience