Ashley Store O'Fallon, MO

Great experience very knowledgeable and friendly Staff. We will be back

Professional and the service guy at the door was helpful.

I walked in, Jason West greeted me, and together we found the perfect chairs. I can't wait to get them in an all set up.

I always live going here they're very helpful, good quality, also deals with Acima.

Employee we dealt with was friendly and knowledgeable. Delivery is being made within a week, pricing was decent comparatively speaking

Very professional, helpful and courteous!

Good experience. Jane Stecher

I had a great experience buying modular living room furniture at Ashley. My sales rep, Jep, really knows his stuff but gave me room to explore. The store is well lit and well organized, and has a wide variety of furnishings for the whole home.

Staff is polite, however the “best price” they could do was still more expensive than ordering online from THEIR website…

Alan was my saleperson. He was very professional and knowledgeable.

Kayde was the associate who assisted us in purchasing a new reclining living room set. He was so helpful and made the purchasing experience so easy. He even carried end tables across the showroom floor for me to decide which looked best next to the new furniture. He truly went above and beyond! Thank you!

Will at the Hwy K store in O’Fallon, MO was fantastic to work with. He did not hover nor pressure me and when I was ready to purchase my furniture, he was very responsive - even (as I learned) he was off that day!! Great customer service. Thank you!

The salesman was informed, courtioue, professional and prompt and our couch is coming next week. He also gave us a discount.

Delivered early - looks great

Chris Rudat was very helpful when we chose our recliner. Very friendly & informative & got us the best deal he could. Thanks Chris!

Great furniture prices, customer service very helpful and friendly.Fast delivery would recomend to all looking for furniture and value.

We had a great experience with Derek at Ashley Furniture. We feel really good about our choices and Derek was awesome to work with! Would highly recommend!!!

Kayne was my salesperson at Ashley Furniture. Look him up if you go there. Very good service from him. Will definitely use him again

Everyone was very polite and eager to help. Lots of options! Salesman was eager to make a sale, but made sure we got the best deal!

Chris was awesome

Amy Carroll was our sales professional at the O’Fallon location. She greeted us, gave us directions on where to find the furniture I was looking for and let us browse for a while. When she checked back in, I was ready to look seriously at a sofa set and recliner. She moved 2 recliners near the sofa set to help me color coordinate the trio. We sealed the deal and arranged the delivery date. It was a very pleasant experience.

service was amazing, Jephtah Illikannu was very friendly walked us through everything and allowed us to go at our own pass .now i can’t wait till friday when our furniture is delivered.. thank you so very much 😊

Amy Carrol was great in helping us find a couch. Would recommend speaking with her when you visit this location.

You cannot figure out how to send me a payment link; therefore I MUST drive an hour to your store to order my piece of furniture. I was told by employee, "yea the links never work". I tried three times to order a piece of furniture. After this, I hope I never deal with this store again. CAN I HELP YOU WITH SOMETHING ELES? NO, YOU HAVEN'T HELPED YET!

I wasn't sure what I wanted but with Amy's help I was able to find the pieces that fit my style and budget

Kayne, was very helpful and informative, highly recommend coming into the store. unfortunately ended up down at the Manchester store but still highly recommend O’fallon! Talk to Kayne!!

Great selection- had just what we were looking for, and good prices. Scott was knowledgeable and made the process quick and easy!

The worst furniture store to deal with. Charged our card, waited a long time for pieces to come in, called to tell us the piece was discontinued, delivery dates were a nightmare, incomplete delivery, finally got it delivered and 3 pieces were broken. Called for refund, took about 3 hours to get it sorted. Highly DO NOT recommend. Sales employee did nothing to help with our problems, but was happy to make the sale.

Very helpful and attentive

I ordered a table and chairs and table from Ashley store in O’Fallon got delivered and hole in the Cushion of the chair and a scratch on the other chair. I asked the delivery guys to take the two chairs back an hour later they told me they had to take the table and all the chairs back because it was a package deal so I talked to Chelsea from the warehouse. She told me since it was a package deal. They had to take the table and chairs back, and then the delivery guys took the end table that I bought too along with the table chairs. Very poor poor delivery on the men that delivered my furniture and it was raining so my furniture was wet when it came inside my place along with the whole and scratching the chairs. I would not recommend Ashley furniture to anyone!!

The Ashley store in Ofallon had always come through for me when buying furniture. Tony and Alan especially helped me with a difficult situation and now my furniture needs are in place and I am very excited for the delivery.😊thank you guys for all that you do.

Received a lot of help and everything was very well explained.

Damien was Awesome! Would give 10 stars if I could! He was very patient as I walked in with a 2 month old just to look around and ended up walking out with a new couch and a new bed after 6 hours of being in the store, multiple diaper changes and nursing sessions but he was very patient and we were very happy when we walked out! Thanks for the Amazing service!

Excellent, I love shopping at Ashley. Great product & Great people.

Great Experience. Easy to work with when buying our furniture. Rolanda was so pleasant to work with and was able to answer all our questions. Jep was also great helping us choosing a new mattress!

very happy with sales person.Prices good!

Chris was awesome! He listened to what we wanted and had the best options for us to choose from.

Scott and Tony were amazing and helped us greatly! They were both very knowledgeable and kind.

Horrible customer service. I needed help with a question and once the sales lady knew she wasn’t making a sale literally turned away from me and started walking away! I have never been so disappointed in a company in my life.

My purchase experience was great, the team provided excellent support in answering questions and pricing, very friendly and welcoming team. Thank you.

No return policy, can’t understand customer service people who can’t help anyway.

We went to find chairs and left with a new table set. Our salesman greeted us at the door and made the experience pleasant. There were some great Clarence items as well. Nice selection.

Jep was very friendly, knowledgeable and easy to deal with while his manager Tony made sure we got a great value on our purchase. Have purchased from Ashley before and would go back again.

Amy helped us find the perfect sofa and loveseat. She had great suggestions for other pieces we are deciding on. She was patient and understood our needs.

Josh was new but very helpful in helping us make our selection.

Sales team is good to work with, but the service with delivery and afterward is the worst! Our recliner broke within a week of receiving it and the warranty repair is scheduled for FIVE MONTHS LATER!!! Find somewhere else to buy, you'll thank me later

Quality furniture. Excellent, professional service with zero pressure. We will definitely be back! Ask for Kayne Nations. You'll love him!

Very pleased with the selection of sofas and loveseats at the O'Fallon store. Hard to decide which one to choose.

Quick decision and easy paperwork and fast delivery!!

This is what I chose. I sat on the seat and reclined. It was really comfortable I could have fallen asleep if I would have had more time. It will be delivered in less , which was great news! Skylar was a great help and easy to work with. I highly recommend Ashley Furniture, for an enjoyable shopping experience.b

I ordered a love Seat from Ashley. The delivery service was very good. However, the love seat has a horrible smell to it. My entire room and hallway has the odor from the Love seat. I tried spraying disinfectant on the sofa to relieve the smell and that did not work. It's been 4 days and smell is still there. I will never order any type of furniture from this store.

Patient, and explained color options, got the sectional i wanted and a table set with ease. Very clean store.

Mrs Upchurch did and excellent job getting us set up and getting us a good price on a bedroom set.

Great service

Ashley was great . She was very patient with me . Extremely helpful . But I recently visited the store and had a young man named Zack . I am 72 yrs old handicapped female . I told him what I was looking for . He showed me a recliner which is like I wanted . I also wanted a loveseat without center console and manual. He said you walk that way and I ( Zack) will go this way see if we find one . Silly me walked around store twice till I spotted him on phone . I sat down in front of him until he finished. Where he proceeded to tell me I was looking for a needle in haystack . Which I had seen at another Ashley store in Jacksonville ,Il . When he said he couldn’t get for me . He lost me and I was looking for loveseat , recliner and table and chairs . I guess he had better things todo . But Ashley was great .

Alan was professional, knowledgeable and a Joy to work with

Havent bought anything YET. Still finding the exact couch we want. Alan is very professional and patient. Will go to him whe. We are ready to get whay we need. Lot of options for sectionals.

This was our first time shopping at Ashley. Our salesman, Jep, was great! And the delivery process was very smooth.

Our bed frame is amazing. Our delivery driver was exceptional. They were so nice and helpful. 10/10.

Went in looking for an 8-person dining set, hutch, accent chairs, and a king bedroom set. Wasn’t acknowledged by any staff and even said hi to a worker to be ignored. Will not be returning to this location for any of our furniture purchases.

I get it, delivery drivers don’t have an easy job. But if it’s muddy out, they should be aware they are going into people’s home and at least wear protective shoe coverings or remove shoes. Walls and floors left muddy and scratched. Second experience with Ashley in 6 years and both wear horrible.

Jep, my sales associate was awesome. He is knowledgeable of the products and store the layout. His smile and excellent customer service is phenomenal. Please ask for Jep you will not regret it.

.Very unhappy , purchased a 1700 dollar couch a month ago. The quality of the couch is absolutely horrible and I’m incredibly disappointed even paid for an extended warranty. Willing to exchange for a different couch and pay whatever fees but when I called to talk with the sales rep he told me he can’t help me and management won’t either . Every couch we wanted our sale rep told us the quality was horrible and talked us into buying something that he knew they were discontinuing and screwed me over . When I called into the store I spoke the with the person that sold me the couch and He said “that sucks man but I can’t help you and I won’t transfer you to a manger because they won’t help you either and hung up on me. Ashely is supposed to be known for quality products and customer service . I’m insanely disappointed and upset .

Incredible working with Kaine. Very satisfied. Would highly recommend

Our experience here was great. Alan was super helpful.

Rolanda had excellent customer service and made buying very easy.

Great variety, good customer service and delivery in 4 days.

Great employee! Fast processing of our order !

I went to Ashley in O’Fallon, MO on. Saturday. It was not busy and there were quite a few Sales Associates available. No one addressed me when I walked in. I spent about 10 minutes walking the store when I found a couch. I walked around the store one more time when a customer walked in and was immediately welcomed. The Sales Associate I approached was obvious about not wanting to assist me. The couch is nice but my experience was not at all pleasant.

Excellent collection and supportive staff

Fast and easy

My husband and I had a great shopping and buying experience at Ashley. We checked out Ashley’s website beforehand to narrow down our preferences. Derek showed us the collections we were interested in and mentioned a few options, which helped us decide what pieces would work best for us. 0% financing was easy to apply for and will keep us on budget. We can’t wait to receive our new furniture!

I was allowed to browse at my leisure but Skylar was a good help.

Very professional and friendly

Courteous and attentive. Not at all pushy. Informative

Great Customer Service by our Salesperson, Kayne. Attentive, and not overly assertive. Gave us space to look around. Great follow up. We would shop here again!

Rolands & Skyler took incredible care of me. It was a no hassle, supported and also left alone when needed buying experience.

UPDATE- Leaving a review is also a waste of time. You get the same message everyone else does. Then they say call or text the 866# for service and you get the same stupid auto text messages that just ask for you to review the and loops you back to the same customer service that already could not and did not help you before. All you can do is drive up to the store for any answers. Will not be purchasing from here again and will be telling anyway I know to avoid them. I have to say my experience with Ashley's on HWY K has been the worst I have ever encountered. I only gave 1 start because the sales guy Jep was super nice even through all the chaos. I went in to but a sectional. After looking I found a sectional and was actually going to purchase a dining table and chairs too. I was told I could use my Ashley's card for 24 months no int financing on anything over $1000 and would get 5-10% off. After 3 hours of sitting in the store and getting the bait and switch I ended up with 0% off because the couch was a closeout and could only do 6 months financing and if I wanted the table set I had to do a separate order and would have to make payments on that separate. Jep the sale rep was great but was having trouble with the system and while myself and another customer sat there for hours trying to get our orders written up the managers were no help as they just sat around doing nothing sitting on a couch chatting while Jep was juggling multiple customers and struggling with his computer which ended up freezing up. He was locked in my order so no one could complete the order. I ended up cancelling the table and chairs order because after almost 3 hours I just wanted to get the sectional ordered and leave. My child was bored out of her mind for hours. The sectional was $1900 plus tax and delivery fee. I was explained the cost and signed the computer screen. They then printed a copy and handed it to me 15 min before closing. We drove off and I sat looking at my bill only to notice my bill said $3920. We turned around and drove back to the store. I was told we would have to wait until the next day for the invoice to be fixed because it was almost closing time and they had no idea what the issue was. The next day I got a text and a picture of the corrected invoice. Then comes delivery. It was supposed to be delivered yesterday. Got a text they would be here 3-6pm. Then I got a text at 2ish that they were at my home. They were not as I was standing outside. 10-15 min later I got a text that my order was damaged. 10 min later I got a text that my order was delivered. It was not. I called the customer service and no one could tell me anything. They were supposed to have a manager call me after sitting on the phone with customer service for over an hour. ..and no manager has called period. After a trip to the store late yesterday our order was actually sitting in the back at the loading area. It was not damaged as customer service said and they never loaded the wrong order as my sale rep said in his text to me. Another rep at the store told us it never got loaded at all and all of the previous stories were lies. Apparently someone did not complete some paper so it was just sitting there. My husband went ahead and walked around the set and signed off yesterday. 24 hours later still no one has called and we have no delivery rescheduled. I called the only number you can get through to and they keep telling me my order was delivered yesterday and I have no furniture. They said my order is complete. WHAT IS GOING ON? I went through bait and switch for 3 hours just trying to pay for my order and now have no order and a customer service that cannot tell me anything but that my order is marked complete. Terrible service. Of course my sale person is off yesterday and today so he is not there to handle this and all he can tell us is we need to sign more papers. What papers? You would think a manager or someone would take over but nothing still. I would not recommend this store.

The young man Kayne who helped me find and choose what I was searching for was wonderful. Kind and generous with his time. The entire experience was relaxing with no pressure to buy. I have purchased at Ashely before and will certainly return

Excellent customer service

Thank you Derek Feldman at Ashley Homestore for helping me find a new sofa. It is perfect for my space.

Rolinda was so helpful! She listened to what my needs were and took me to exactly what I was looking for! She was kind and knowledgeable. It was a great experience.

Rolanda was fabulous and the store manager Tony was very friendly and personable!

Our couch is over 20 years old. We needed a new one. Derek met us as we walked in. We talked about what we had in mind. He helped narrow our search and made it a very simple and enjoyable experience. Super nice and professional. He knows his products and answered all our questions and also had some good recommendations.

WILL WAS VERY KIND & PATIENT WITH ME. HE REALLY GAVE ME A GREAT DEAL, TONY WAS ALSO A HELP TO ME THEY BOTH ARE VERY PROFESSIONAL. ( I WILL BE COMING BACK) THANKS GUYS

Sales representatives was great.

Great experience. My salesman listened to my needs and helped me find exactly what I was looking for. Then we worked around my budget and purchased the perfect bed.

Amy was very efficient. We showed her pictures of the sectional we wanted and she showed us 4 similar ones. We found the one that satisfied both of us and we bought it. Amy has is in and out of there in no time. Thanks Amy.

We spoke with Derek, who was knowledgeable and helpful.

Was warmly welcomed by Amy my first visit. She was knowledgeable and very helpful. Next day we met Skyler. He was knowledgeable, professional, and friendly as well. This was a great experience for me as well as my husband!

Skyler was a very pleasant salesperson. Let us look on our own. And then helped us, every step of the way, thank you.

The person that helped me was wonderful, showed me a few places to find what was looking for then left me to look. But was there when I needed her for assistance.

Was very happy with the service we received from Rolanda! In the past we’ve bought kitchen table and chairs. Recently we purchased a mattress and love seat. Rolanda gets 5 stars from us!

Had a great experience in store however when we received our couch we were missing a set of pillows. It was difficult to find the correct number to call to get this issue resolved but again, in store staff were able to help and point us in the right direction. We were able to get the second set of pillows ordered but they arrived disassembled and in the wrong color. It took 8 days straight of calling the help line multiple times a day to receive a return call. They again sent us new pillows and we confirmed on the phone at least 3 times they would be sending the correct color this time only to again receive the wrong color. The customer service lines need some serious work.

Kayne did an amazing job! Great customer service! Thank you!!

Kayne provided excellent is an excellent Furnishing Specialist. He was warm, friendly, caring, patience, respectful and professional.

The only Dentist that has been able to alleviate my anxiety. All the people who work here are beyond fantastic. They always make sure to limit pain and put me at ease.

Kayne Nations was our Sales Representative at the Ashley in Ofallon,Missouri. We were shopping for a sofa . He greeted us when we came in the store. Kayne was very nice and patient in assisting with choosing the perfect sofa, and explaining the differences in varius price points. He was knowledgeable and professional and we bought a sofa recliner It's being delivered on Thursday, can't wait to receive our purchase! Michelle Busse

I had a wonderful experience today with my furniture purchase.

Kayne Nations was very clear, concise, and knowledgeable on every aspect of the mattresses and bases. He was able to identify what would be most helpful for me to accommodate my disability. This was the defining factor in making my decision and I would rank Kayne 10 out of 10!! Mark S.

Skyler was great to work with not pushy and made the experience of buying a sectional easy

Amy at the O’Fallon location has helped throughout many purchases. She is absolutely amazing!!

Kayne Nations was our sales professional. He was not overbearing with his sales techniques. He was kind, informative, and knowledgeable. He took time to provide all necessary information and made our shopping experience a pleasant one. I recommend using Kayne when shopping at Ashley Homestore in O’Fallon.

Was going to be shopping for a recliner(power, heat, massage). Found one I liked but the price was way more than I wanted to spend. Was walking out and another salesman stopped us and asked up what it would take to buy from them. We were able to agree on a very fair price, protection plan, and delivery/setup and financed for 24 months 0% interest. So I was able to save myself looking around at all the other stores. They were willing to work with us and garner our business.

Skyler was very helpful and got us exactly what we needed! Great experience!

Dereck was very helpful and knowledgeable regarding selecting our new mattress!!

Chris helped us out buying this patio set, it was an easy process.

Amy was great! Didn’t hover and was very knowledgeable about the materials and products!

Great experience. Knowledgeable, helpful, and most importantly “not pushy” salesperson! Would definitely recommend!

Will was great to work with.

Low quality and overpriced. If you want cheap stuff just buy on Wayfair or I suggest driving a couple hours to Kansas City and going to Nebraska Furniture Mart where they sell Ashley products cheaper than Ashley Furniture sells them. Also beware of the no returns at Ashley Furniture.

Sales person asked what we were looking for and stayed within our price range. Wish they had more of a selection. Still found something for our needs.

Kayne Nations was Very Professional and patient service by answering all my questions and helped me find exactly what I was wanting by guiding me to what and measuring to ensure everything was correct.

Derek was great! Helpful, friendly, not pushy, and got us in through the process quick (which was great since we had our kids with us).

Great furniture and even better salesman Jep. Jep was the absolute best and I'll be back to shop for more furniture for my new home.

Ken and Kyane were great ! They price matched a competitor and threw in delivery and protection. Couldn’t ask for more.

Great service! Amy C. was awesome and patient with my indecisive self.

Patient patient and patient!

Jep was a great salesman remembered us from days before. Great personality. Made the whole interaction a great one. We will choose this Ashley store again because of him.

Derek did a wonderful job of helping us find just the right furniture.

Damien hooked us up big time, very professional, Tony the manager was great too! We will be coming back to this location

Worst delivery experience I’ve ever had. OFA Ashley is actually great at customer service - seems like the warehouse is all about cutting cost on already container shipped furniture. Which is wild.

It pleasant no pressure just a willingness to take care of my needs.

Our salesman (Kayne) was great, easy to work with.

Great value and good customer service

Jep did a great job helping us decide on are upgrade and he made it very easy to understand financing.

Had a great experience shopping at Ashley Furniture, our salesman Skyler was great to deal with and was not high pressure and listened to what we were looking for.

We enjoyed our experience with Kayne. He was very professional and personable. He was very thorough on explaining terms and options wie would definitely request his assistance on future purchases and recommend him to friends and family.

Rolanda was great to work with! Can't wait to get our new couch.

Amy was fantastic, very helpful and a pleasure to work with. I will definitely recommend her to my friends and family Thank you very much.

Amy is the best ! No pressure or sales pitch , listens to your needs & knows their stock ! Very helpful & personable

We stopped in thinking we’d only browse and then be on our way, but found a couch we loved so much we bought two! Huge thanks to Kayne who greeted us when we came in and helped us get the best deal.

Will that helped us was great!!!! Very friendly and professional.

Excellent customer service! Definitely recommend Chris. He’s the best!

Amy was wonderful! She was informative and pleasant upon arrival. She allowed us the space/time to shop and followed up. She was a big part of our choosing to purchase tiday

I don’t recommend at all. Recently purchased living room furniture that was damaged/stained during delivery and 3 days later, still have not gotten it resolved. We’ve been trying to reach the store because we aren’t happy with the color selection, as we were told it wouldn’t hold a stain the way it does, but we haven’t been able to reach anyone or get a call back. We’ve been trying to contact someone since the furniture was dropped off, with no success. Once the sale was made, customer satisfaction is out the window. Update: finally got ahold of someone through the customer service line only to be told there’s nothing they can do for us and then proceeded to hang up on me when I asked to me transferred to someone higher up.

Great service. Knowledgeable staff. Not pushy or overbearing. Great experience shopping at this location for the 1st time. Highly recommended.

Friendly, efficient, and professional!

Kayne was very helpful. Approached us within a couple minutes of entering then left us alone to shop, which we loved! When we were ready, we got his attention. He listened to us, explained differtent plans & was friendly. Go see Kayne

Amy and Tony were so nice and helpful and gave us an amazing deal!!!

Will and Rolanda were so very patient and helpful during our furniture purchasing journey.

Salesman Damien was so nice and listen to what we needed. He was great. Manager Tony is fantastic also to work with. Highly recommend this store in OFallon MO.

Very helpful without pressuring us!

Our sales representative Derek was very helpful.

Skylar was our salesman and he did an awesome job. The only negative thing was that he didn't carry the items we bought to the front door. There were several of them.

Good selection and good prices. I was helped by an individual named Zane who was friendly, knowledgeable and helpful without overly high sales pressure.

Definitely ask for Derek. Got a great deal. So excited to get our new couch delivered in 4 days.

If you’re looking for furniture, need to check out this store. Great experience be sure to ask for Kayne Nations. He is very knowledgeable and really helped me and my wife find the perfect pieces for our dining room and bedroom. Very happy with our purchases.

I wouldn't recommend this store. I was shopping for a bed and went in to see what they had after visiting Mattresses Firm. I was eventually greeted by Kayne. He helped me pick out beds but would not stop pushing their financing. I had to tell him four times I wasn't interested before he got the point. It was painfully obvious that their employees are told to push the financing. I wasn't prepared to purchase the bed at that time and left. When I returned a few weeks later I had a terrible experience. I walked in and headed straight back towards the employee's desks. It was obvious I was headed there to speak with someone. As I got closer one of the employees, who was helping two other people, called out to his younger counterpart, who wasn't doing anything, and told him to go check on another couple who had already been in the store browsing for some time. I found this pretty rude - it was obvious I wanted to talk to someone and he sent the only available employee away as I got closer and was in obvious earshot. The employee helping the other two customers told me I'd be seen soon. I sat down on a couch nearby and waited figuring that other couple was here first and so it's only fair they were seen to before me. Then the younger employee walked right past me on my couch, went to his desk, and sat down completely ignoring me. So I left and went back to Mattress Firm and had a way better experience. I wouldn't recommend going to Ashley's Furniture. There are way better stores with employees who actually understand what customer service is.

We didn’t expect to buy a sectional but then we found one we loved and couldn’t pass up at that price. We worked with Kayne who was great at helping to explain things, answer our questions and even took the time to ask our kids their names and got them water. The whole process was simple and easy!

Chris directed us to what we wanted, giving us a good selection. Quick and easy!

My wife and I went to look at mattresses and had the best experience with their mattress pro! He genuinely wanted us to have the best fit for us to help our overall sleep health. He took time and we appreciated his expertise! Way better experience than at the mattress-only stores. Highly recommend!

We showed Amy a picture of the bed we saw in an ad, she took us right to something similar and showed other options as well. Great experience with a knowledgeable salesperson! We will get our new bedroom furniture and mattress in 2 days! Highly recommend!

Rolanda was a great sales person without any pressure. She was very informative about the entire process. She's an asset to your company.

Nice customer service.

Buyer Beware – Ashley Furniture Delivery Disaster I wish I didn’t have to write this, but people deserve to be warned. We ordered furniture from Ashley for our retirement condo and scheduled delivery for a specific Friday two weeks in advance—a day we could be present since we still work. From that point on, everything went downhill. Here's what happened: Ashley pushed hard to move our delivery date earlier. We insisted on keeping our original date. Three days after the scheduled delivery, Ashley is still trying to “reschedule.” No furniture, no updates that make sense—just constant texts and confusion. Their excuse? Blamed the issue on “AI” mishandling the system. Seriously? When we had enough and tried to cancel: They refused to refund us in-store. “Only corporate can do that,” they said. You have to call, wait on hold for hours, and jump through hoops. The general manager at the store couldn’t process a refund. I asked, “What if I don’t get it back?” The GM literally said, “Then sue us.” They refused to give a business card. I wasn’t even allowed to take a picture of the name tag. Two hours on hold in the showroom. Multiple transfers. Manager hid in her office until we quietly waited her out. When she finally spoke to us, she was rude, dismissive, and refused to discuss solutions. And here’s the kicker: Ashley lied repeatedly. We received texts all day claiming the delivery was on its way—10 to 1, then another saying it was 30 minutes away—right as we were trying to cancel and get a refund. Sales told us the item had been “damaged that morning.” Which is it? Found the exact same table at Walmart for half the price. And guess what? Walmart refunds you without needing to call corporate or file a lawsuit. I’ll continue to post updates when I have time. But for now, buyer beware. Ashley’s customer service, delivery process, and refund policy are broken. This has been a frustrating, time-consuming, and dishonest experience.

Polite and efficient

Working with Kayen Nations was a great experience!! He was able to give us a great deal.

Alex and Conner Jones were great we did most everything for the sale with Alex

O’Fallon location is great—nice selection and nice people. Have nothing bad to say about them. Dealing with Ashley as a company is a nightmare. It took almost 2 months for them to give us a couch that wasn’t structurally damaged. The initial delivery crew damaged the legs and frame during install, then said it was an easy technician fix, then lied about submitting pictures of the damage (or corporate lied about receiving them!). Then after much back and forth, we got an Ashley technician to come out. He agreed the couch was beyond repair, but also failed to upload any pictures and reported it as fully fixed! We were then told to directly email video proof of damage to a corporate contact. She proceed to ignore us to this day (3+ weeks). Had to make a separate call to get a replacement. I almost never write negative reviews, but Ashley corporate is such an embarrassment that I hope I save someone else the headache.

Chris was amazing, pay him more!!!!!!

Very nice place. We were not badgered by the sales clerks. We found exactly what we were looking for plus a side table that was needed.

Yusef, our salesperson, gave us space to look around store. He offered details on sale/discount. When ready to purchase Rolanda explained the process to Yusef. The only issue we encountered was the horribly slow connection/computing by the store system.

Derek greeted us at the door, handed us the flyer with the percentages off for purchases. He left us alone to browse. When we were ready to buy, he was efficient, witty, calm and wonderful. Top notch employee!

I went in to look thinking I was not going to buy. I found two chairs I really liked. The salesman was extremely helpful and I ended up buying the chairs. It was a really good experience and he was not pushy at all.

She helped when other sales people did not

We went in with an idea of what we wanted and our salesman listened and directed us to selections that matched our ideas. He answered all our questions and made the process easy.

Amazing services n pricing!! Had a wonderful gentleman Damien assist me!!

Wonderful Customer Service. Definitely will be back to buy more furniture in the near future.

No stars is my preference. Convient payment online. No, spent awhile going back and forth with sales person trying different links. Ended up going in store the next day. Another automated system for deliver. Pushed back a day because payment couldn't be secured in time for Thursday delivery. We are in the middle of a move and didn't respond right away for Friday delivery, so now it's Saturday delivery. That was confirmed by me. Wait, another text and email to confirm. I didn't respond right away because I didnt see it. Now it's Tuesday delivery. Morning slot was confirmed. Monday,,several more text saying afternoon delivery was available. Why confirm delivery time and keep moving it. Slamming me with all these texts and emails. I called to complain and was hung up on. I texted the number that salesperson gave me and said your delivery system sucks. My phone rings and this male voice said I texted the wrong #. He didn't know anything about my couch. My text didn't mention my couch!!! So, it was an Ashley employee who didn't offer to help rectify the situation. I told him Skylar gave me this number and we used it the night before. He said he didn't know Skylar. We simply wanted a couch in our new home Moving is a headache anyway. This added aggravation was totally unnecessary. I will never use Ashley again.

Awesome salesman Chris Rudat. Explained all details of sale and delivery. Highly recommend

I had a really helpful sales person that helped me pick out furniture that was a good fit for my family and my pets. However, once the sale is over, all customer service and support is AI or automated. It's impossible to get ahold of someone if you have a problem with delivery or if you need to file a warranty claim. It's all overseas or automated. Beware if you have any issues with your furniture.

Clean, friendly, helpful

I was extremely impressed with my sales lady She was extremely knowledgeable and very kind and helpful!

We were able to peruse the store without anyone being overly pushy or constantly checking in. Our questions were clearly answered and the purchase went fairly quick. We were even able to purchase during Presidents’ Day sales and have the furniture held at the warehouse for almost 5 months before we could have delivered. The delivery reminders were consistent and fairly easy to extend to later dates. The downside of that was the website threw an error when trying to push out too far so it meant having to extend delivery out every 2 weeks or so. After delivery confirmation I did get many repeat messages from the system about confirming the delivery window via text, call, and email which was annoying. The delivery itself was great as was the live tracking of the truck to know when to plan for it being here.

Experience was good . The consultant was knowledgeable and polite . The store was awesome too . Will recommend to anyone wanting to buy home decor .

Marco was a gem to work with. Very patient and personable.

Yolanda listened to our request, helped us out without any annoying sales tactics.

The associate was very helpful, friendly, and professional. Thank you.

Our advocate was extremely helpful and nice. She gave us enough time to look at everything on our own Abd was able to answer all our questions once we were ready.

Derek was knowledgeable and friendly

Derek was very informative about mattresses and all types of frames. I feel I made an informed decision on my purchase

People friendly. Pricey

Great service. Our salesperson, Will, let us shop around and popped back up at the right time to answer our questions and make a deal on our purchase. The store was clean and had lots to look at. Will buy there again.

Personally. I will never do business with Ashley furniture. The salesman i delt with was hands down rude pushy and made the entire interaction completely uncomfortable. Skyler my friend this is not the line of work for you. Your whole nice guy salesman vibe was creepy 😳 I would have purchased furniture, but you completely ruined it for me. ⚠️

Derek was extremely knowledgeable and very patient with us as we painstakingly deliberated between mattresses.

Will was great. No pressure and very helpful. We made the selection within 20 minutes and out the door by 30 minutes. Many tanks!

Knowledgeable staff.

Sales person was great. Your computer system is horrible. Spent 30 minutes more than I needed to because the sales people and two separate managers couldn’t get the system to do what they needed it to do

I knew what I wanted to buy when I walked in. Order the furniture,took my payment and out the door. Delivery on the other hand came with damages to my home and my chaise makes noises. Went back to Ashley and no one will help in the store once possession of furniture is taken. It’s been 3 weeks since delivery and I had to file 2 claims via text or email only. There is no talking on the phone to an actual person. Ashley keeps dragging their feet and requesting videos, pictures and estimates not once but 3 times. What a joke. I have 980.00 door damage to my home and they don’t care. Buyer beware. If something goes wrong Ashley will turn the other way. I even have a video of delivery guy sweeping up some glass and trying to tell me how to fix it

I had a great experience purchasing a new bed at mattress set in store. Rolanda greeted me and made the process so easy.

Miserable!!! Horrible experience with Ashley furniture!!! Multiple missed scheduled delivery times. Worse part found tears in couch corner a few hours after delivery. Claims process is slow!! I would take back to store myself but said they won’t handle at store. They only make sales not take care of customers.

Roland’s was fantastic to work with. Not pushy and knowledgeable

We enjoyed our experience at Ashley’s furniture this week. Amy our salesperson was very knowledgeable and helpful. Will be returning again for all our furniture/ decor needs. Thank you Amy!

Salesman understood what we were looking for and pointed us in the right direction. Great service!

I am real happy about my table. The guys were real nice. I will give them 5 stars. Thanks

Great service. Skylar really helped me out picking out furniture!

Great experience as always that is why Ashley is the first place I go for furniture

So far. Amazing, they let you walk around without hounding you! Very quick and smooth buying process with little effort on the buyers end. Durable products!

Will is great - ask for him!

Derek was amazing. I bought a queen size bed & night table. He was patient, educated & so polite. It was a great experience.

Derek was great!

Excellent service.

Great experience, Damien was the associate we worked with and he did a great job. No hard sell, gave my wife and I space when we needed it, and was very knowledgeable.

We are trying to cancel the order. The unit in the store was not available. It was $599 in the store. The sales person found it in line for $399 and now it shows on line for $299. You guys need to get your stuff together. Feel free to call me if you have questions.

Everyone was very friendly and helpful. The store was clean and bright.

Although we were not greeted by any sales people anywhere in the store, when I went to the back and asked for help I immediately received it. I’m thrilled with my purchase!

Emmanuel was amazing to work with!

Skyler did an excellent job finding exactly what I wanted. A very satisfying purchase experience all around!

Rolanda was awesome. She answered all my questions, and was very professional and personable.

Damien was absolutely wonderful! We stopped in just to look, and he took the time to show us everything we wanted to see. He was incredibly patient and made sure to save all of our options so when we came back, we were able to easily find exactly what we wanted. He even remembered us and helped us get the best deal possible. Highly recommend working with Damien!

Good service good furniture good selection good pricing

Great location and selection. Chris (salesman) was fantastic, appreciate his chill personality, sense of humor and knowledge. Helpful but not overbearing. Great conversationalist and true patriot! HOOAH!!

It was a quick and pleasant experience shopping at Ashley.

Chris was amazing and got it all done quick.

Chris, was the best. Thank you

Amy was wonderful.got us what we wanted.😃

Andrea was very helpful and great to work with.

Nice, informative friendly people. Found lots of choices. Didn’t necessarily plan on buying, but we did! Too good to pass up

Nichole at the Ofallon Mo location was a fabulous sales lady. She was informative and very patient. She did not pressure me to buy anything. Nicole at Ashley furniture I’d highly recommend.

Just visited O'Fallon .... Our salesman was Skylar.. Great experience because..we found just what we wanted in a bedroom set and mattress with his help and expertise... Awesome.. would absolutely recommend this location and salesman..

Derrick was Awesome! Great Customer Service! Thank you

Excellent care was done Ina good amount of time

Everything went great! We were the first delivery stop and the drivers were on time. Everything was assembled perfectly and professionally. All in all it was a great experience!!!

Skylar and Chris were very professional, friendly and very accommodating especially with having a sleeping 1 year old with us! Will definitely be back!

The price and financing options were great, they even matched online (Ashley) prices. Having to say NO four times to the protection plan was annoying.

Two pieces returned one end table one and long counter table. Waiting to hear from Ashley on new delivery day. The rest of our order was perfect.

The delivery man were very professional

We never had so much fun buying furniture as we did today. Nicole and Derek were full of product knowledge. And we were full of laughter. Learned a lot about furniture and will never buy furniture anywhere else 😒. Thanks guys for a great day!!!

Horrible experience a total nightmare

Great, fast and easy. Delivery men were friendly

Love my rug. Ashley is the place to shop. Delivery men were supper nice and very polite. 😀

Nichole was very friendly and knowledgeable. We came in unclear on what exactly we wanted. We gave Nichole a few guidelines, and she went above and beyond to ensure we purchased exactly what we wanted. My only disappointment is the delivery delay on a few of my items, although that is completely understandable. I'm just excited to get my home together with my new furniture. I highly recommend Nichole she was amazing. The showroom was well organized, spacious, and clean.I give a 10 out 10 on my experience at Ashley today. Edit 5/24/25 we received the second part of our delivery, we are very happy with our purchase. Our delivery guy Jaylen was great both times. He was kind and friendly he treated our furniture with great care.

In store service was great. Delivery didn’t go as smoothly. We were sent the wrong dining set and our sleeper sofa was damage. Hopefully they will make everything right.

This store and their warranty…. Don’t fall for it. We got a warranty with our couch. We were told if we did not use it, we could get that amount in a gift card to use in the store and told it would be mailed to us. About 3-4 years into the 5 year warranty I actually called trying to use it bc our arm cushion on the inside makes a POP sound. During the call I was told we don’t have a “mechanism” warranty to cover the arm. So we were given the run around and so we just gave up. I then had asked about a cleaning and was told I had to contact another company and again, was given the run around. Fastward to now, our warranty ended a little over 1.5 years ago.. we ended up having a kiddo and realized we never received the gift card warranty amount in the mail still. So my husband called and was told we had to redeem it IN the store AND it expired. So I’m here to tell you, DO NOT fall for their warranty. After getting transfered to several people someone told us even if we could have redeemed the warranty, we would have had to spend a certain amount just to get the warranty money granted. So not only have they lost our business forever, we had our parents and sister get a couch there… and we have about 7 other siblings growing and about to shop for furniture. After hearing our story they will now have lost ALL their business too. Shame on you for being so deceitful.

The guys were very polite very efficient and best highly recommend the them.

If I could give two thumbs down I would. Purchased a couch and paid for the warranty. In return if the warranty was not used we'd be granted a $300 gift card. We're not the type to buy warranties but with being new parents and the color. It was definitely something we felt we needed. Especially with the price of the couch it just made sense. My wife and I have talked about it before, multiple times. Hey the warranty is up, " I wonder when the gift card/ credit will be here". A couple kids, life, you know distractions... happen. Now, today,I decide to call, they never pick up but they'll gladly follow and hound you around the store. Finally got an answer... Yes, you did have the warranty but unfortunately it's expired. We were told it would be sent in the mail. Yet ,the woman I spoke with said it was in the contract and it was up to us. Basically to make the move. I get things happen but how deceitful. You're already over charging for everything just so you have enough to pay the "commission" for the blood hounds. At least if you take my money in that type of deceitful way give it to who sold the item(s). Instead the company just profits. Sales people or on the horizon employees steer clear. It's just not an honorable place nor job

Very nice and affordable prices

Was such a pleasant experience with Emanuel! He was so fun and kind. The best couch buying experience I’ve had!

Emmanuel was great! Very patient and made it fun! Thank you!!

Rolanda Was so helpful and very nice. The furniture i picked was beautiful. The only thing i didnt like was the delivery charge. A very nice store with beautiful furniture. MAXINE BEARD .

Excellent communication. Delivery team was efficient and friendly. Furniture all in perfect condition and working order.

Very helpful

Bought a sectional couch. My salesman was knowledgeable and never pushy. I will go back to buy a bed from him as well.

Great friendly staff, very helpful

Kind and polite delivery men!

Absolutely terrible experience. Ashley furniture is a Total scam. Online it says refundable. Not a SINGLE salesperson told me that the entire store is non refundable if you go in person ! To have people spend THOUSANDS of dollars and no one disclose that it’s non refundable is just so wrong.

Great selection of furniture and overall great experience.

WAs very helpful. And know her work well. Very well

I had an amazing experience working with Danielle at the store! From the moment I walked in, she was friendly, attentive, and genuinely interested in helping me find exactly what I needed. She listened carefully to what I was looking for, offered thoughtful suggestions without being pushy, and made the entire process smooth and stress-free. Her follow-up and attention to detail were top-notch, and you can tell she truly cares about her customers. If you’re shopping for furniture and want someone who’s professional, helpful, and just a joy to work with, ask for Danielle. She’s the best!

Excited about my recent purchase at Ashley Furniture! Damien helped me pick out an awesome chair I couldn’t decide on. This is my go-to for furniture now and Damien’s customer service was a 10! Great experience!

The employee greeted us, and then left us alone to shop without questions or pressure.

I came into the store looking for a display of an Entertainment Center I saw while searching online. I was greeted by Chris, one of Ashley’s very knowledgeable and helpful salespersons. While the specific item I was looking for was not on display, Chris directed me to similar products by the same manufacturer, which enabled me to see both the quality and color I could expect on the online item I wanted to purchase. He then worked with me to customize and package the Entertainment Center exactly the way I wanted it; at the best discounted price. Excellent experience all the way around. Thank you!

Rolanda was great.

Skyler was our saleman, he helped us with our purchase of a dinning set. He was very helpful and was able to answer all our questions. We are going back to purchase more furniture.

I love purchasing from Ashley furniture, its affordable and the quality is amazing. Thanks Derek for everything.

Beautiful store and our sales associate, Emmanuel Jones was great to work with. Great experience!

We loved working with Andrea at the ofallon store ! She said she usually works at the south county store but is in ofallon for right now. Andrea was so sweet, knowledgeable, and helpful!

I couldn't be happier with the Ashley Team in O'Fallon! My daughter was looking for furniture for her new home. Emmanuel helped her find the perfect sofa/ottoman, bedroom set and dining room table and chairs at a price that was within her budget! Chris was very knowledgeable about the mattresses Ashley offered and helped her pick out something that she said was "PERFECT" for her back issues. THANK YOU, Emmanuel and Chris for spending over two hours, helping us find the exact furniture we needed at an affordable price!

Skylar was great!

The Ashley Team was great that we worked with.

Very positive

We got a very nice couch and loveseat at a really good price.Nicole was very helpful yet gave us breathing room to browse at our own pace.I can't leave out Rolanda the floor manager she was possibly the nicest person I've met in a long time. Great experience.

Quick, professional and nice! Would recommend using.

Damien was a pleasure to work with! Very Professinal and knowledgeable

Derrick is the man!! Great experience!!

We had a wonderful experience at Ashley in o fallan and Will was wonderful at answering questions and picking out our new furniture and very nice man. Thanks so much Will and Ashley furniture 👍🤗

Friendly and efficient!

Danielle was very sweet ,patient and kind. She introduced herself and then introduced your store manger Yolanda. Who also was very sweet.My husband and I walked the store and found the style we liked but, didn't like the color. Danielle took care of that for us. We were pleased with the cleanliness of your store. We will be back again.The chair is the color and the couch is the style Sincerely, Fred & Maria

Salesman knew what he was talking about and had great advice!

I’m not one to buy on line. The O’Fallon store has a nice display of quality, yet affordable furniture. And Danielle, our sales person, was very helpful and friendly.

Wham! Bam! Thank you, Derek! We bought our first couch that wasn't a hand-me-down today and it was so easy I think my wife and I are still in shock. Derek was so helpful and easy to talk to! (Gotta appreciate a fellow Star Wars fan) And the price was really good too. We are very happy! Thank you Ashley team in O'Fallon! -- The Brinkley's

I appreciate being greeted as we entered but not followed or harassed. Great experience , we were allowed to walk and view at our own pace, and when we were ready support was nearby.

Skylar is awesome to work with. Everyone was very friendly and they had exactly what I was looking for. Will definitely go back next time I need anything.

We had a fantastic experience with Emmanuel helping us find exactly what we were looking for and handling the transaction quickly and easily.

Derek was very helpful in getting us what we wanted for our apaetment. We gave him measurements of the rooms and he recommended what would fit and helped us order everything.

People are nice and no pressure, great deals.

Will M. In O’Fallon Ave. K Was an excellent representative of Ashley furniture we appreciate his knowledge, understanding and patience. It’s employees like him that make me appreciate Ashley furniture and will Definitely come back. Though we did not Purchase today, I give them a five star rating just on the Customer Service, the presentation and cleanliness of the showroom.

We recently purchased a tempurpedic mattress from Ashley furniture. l hate it! I was told that we would have a 90 night trial. It has been a little over 30 days. I call them and find out that I have to exchange it for a mattress of equal value or one of higher value and pay the difference. I am not happy because that is not what the salesperson told us. We go into the store today and I am told by the store manager that they are too busy to help us and we have to come back on a day that they are not busy. WHAT?! I am furious and I will NEVER buy anything from them again and I am stuck with a mattress that I paid a lot of money for and cannot get a good nights sleep on. Do NOT buy from them.

Great selection, helpful staff, great Presidents’ Day sale! Ran into a little glitch with delivery, but they fixed it without much trouble. Furniture arrived in great shape and set up people were efficient.

Emanuels sales service was excellent. Mike M.

Chris was very helpful with helping me find my new bedroom set. :)

Nicole and Derick were awesome to work with. Very friendly and knowledgeable and the entire process went smoothly. There automated scheduling could use some work.

We showed up 30 minutes before closing, know what we wanted. Got a good deal. If you qualify then you can get no interest pay over time.

We were looking for something very specific and we looked at 4 other furniture stores, but found what we wanted at Ashley Furniture in O'Fallon. The dining chairs that we found were the best fit and at a reasonable price. Amy Carroll, our salesperson, made purchasing and delivery very easy!

Rolanda is Terrific ! She is a very good salesperson in that she looked me in the eye, answered all of my questions and gives her undivided attention. If I go back, I will ask for her.

Derrick was great to work with. Never felt any pressure. He gave a lot of insights and helpful info from his experience.

We worked with Rolanda and she knew everything about the furniture we were looking at, and where to find it. We were impressed so much that when we came back, we purchased the furniture that she had shown us and even had demos of how good the fabric was

My wife and I walked into the Ashley Store looking for a Bedroom Outfit an hour and a half before closing. Damien Blake, Sales Professional, first met us. He was friendly and took his time showing us around. He was also very professional and answered all our questions. As he was pulled away for a few minutes, we received help from Rolanda Upchurch, the Assistant Selling Sales Manager. She was also very friendly and took her time with us. We were getting down to about 20 minutes before closing. Neither Damien nor Roland showed signs of moving us along due to closing time. We decided to buy the bedroom outfit because, of course, we really liked it and because Damien and Roland were so friendly and professional, we wanted them to make the sale. Damien and Rolanda, thank you both for making our day an exciting and enjoyable end. Bob and Barb Isermann

Great experience Will Marbley was a great salesman!

Nichole was attentive & friendly without being pushy. We found the perfect coffee table for my daughter’s new apartment. Thanks!!!

All went well, delivery process was the best

Low pressure and friendly sales. We knew we were going to get a couch, we just didn’t know it would be in one tripn

Knew what we were looking for, so that made things easy right from the start. Salesperson Damien was great, the pricing was great, and the quick delivery time, just four days, made our experience that much better!

Your salesman Derek was very good very knowledgeable I have dealt with Ashley many times in the past and have always been satisfied

We are not an easy couple to help shop for furniture. Our experience today was remarkably productive and easy. We found our new living room furniture and they went above and beyond our expectations to make everything work for us!

Emmanuel was terrific ....we love Ashley!!

Excellent service! Danielle was very helpful with our over the phone order! She went above and beyond to help us!

We purchased a leather living room set from Ashley. Amy was very knowledgeable and provided the perfect amount of assistance without feeling pressured.

We love our furniture but what a freaking nightmare trying to get it in our home, this has taken WEEKS. Nothing but issues, trying to send the wrong pieces, marking which items they DID get delivered incorrectly, a nightmare trying to deal with customer service because everything is automated and when you finally get a real human they don't communicate with each other to resolve the issues. And don't count on the delivery window, when they're already an hour behind, they'll stop at the McDonald's up the road and push your delivery back -another- hour. I'll never go to Ashley again after this experience honestly.

Rolanda was so patient and kind.

The buying process was actually enjoyable. The salesman was very corporative and knowledgeable.

Will was a great sales guy!

Amy is the best! Very helpful and knowledgeable. 10/10 would recommend.

Friendly and knowledgeable staff.

I like that we were able to browse the floor without constantly getting hassled by a sales person. We worked with Jeremy and he was great. There when we needed to ask questions, but otherwise let us do our thing. Will definitely shop there again.

Experience was great. Salesman was knowledgeable and professional!

We had a nice salesman. Very professional

Friendly and knowledgeable staff who are ready to assist in many ways they can.

They made shopping for a new dining set so painless and went out of their way to offer us the best deals and financing. Jeremy had a lot of useful information and was a joy to chat and work with. Will definitely be coming back to finish furnishing the rest of my house!

Salesman was more worried about another sales person talking to another customer of his. He was distracted and speaking to the other sales person on his headset thing saying she better not make any side deals. He continually was looking out into the sale floor at them and did not give my sale the proper attention. I had split delivery- 1 item delivering to my house and the other item to my mom’s house. If i wasn’t diligent in making sure we were each getting deliveries I would have had both items delivered to my house. He also lied and said our furniture would be put in our houses but not set up. We agreed to that. Come to find out door step delivery means they wont bring the furniture in your house. Needless to say, we did not have a good experience.

Found just what we were looking for... No one pushed or pressured us into buying either... Derek Feldman (our sales associate) did a great job... He was very polite and helpful with all our questions and was extremely honest with us... This is the first time we have shopped at this store and it was a great experience... We will definitely go back for more furniture...

This place is horrible, I purchase over $3000.00 of furniture and one day after receiving it all, the price dropped like $220! I called and asked for a price match on that and to see if I could get a refund for the difference, they said absolutely not! I then said I would return everything and purchase it online to get the cheaper price and they said you cannot return anything once it has been delivered to your home. Now keep in mind this had been here for less than 24 hours. Nothing was wrong with it. It was brand spanking new they would not budge, and they would not do anything to help me out with that difference. never will I ever go to another Ashley furniture store also I am giving one star because I can’t post this without doing so, but they deserve no star ** They responded saying to call for a resolution, I did and they said they won’t do anything. DO NOT SHOP HERE **

Jeremy was so patient with us while we went back and forth between a couple of living room sets and how they would fit in our space, probably for a good hour and a half. They haven’t been delivered yet, but should be here soon! We can’t wait!

Salesman was very helpful and showed appreciation for what I was looking for in my price range

Salesperson was very knowledgeable and professional helping me with my sofa purchase. The financing process was very quick and easy. And I was pleasantly surprised of the quick delivery available for me! I will definitely be back for more purchases.

Salesman was very nice and helpful

The sales lady- AMY- was fantastic! Very patient - kind and helpful. Couldn’t be happier!

Emmanuel and Derek were awesome in assisting us in purchasing our couch, table and chairs. Got us a great price with a protection plan so our stuff is protected! Would absolutely do business with them again. Thanks fellas!

Rolanda was amazing! Great customer service, very friendly and extremely helpful. We’re excited for our new furniture and will be coming back to purchase from Rolanda for our future furniture needs.

Beware - please read. To start - we were told that the battery pack for electric recliners would last 3-4 months by Derrick the salesman. They won’t las the weekend. They need to be charged every 3 or so days if you use it. Our sofa was delivered Dec 24th. When it was put in our home it had a hole in the leather. Contacted warranty dept because you can no longer deal with store. They agreed it needed repair. 1 month later, the technician comes to reupholster the leather sofa back. After 2.5 hours he did the best he could but said the replacement was not sewn correctly and doesn’t fit right. Later that day - get an email saying technician said it was good. After 30+ emails and countless texts, they will do nothing to repair this brand new sofa any further. We are stuck with a lumpy leather sofa that looks unattractive. Go to Bobs, their furniture is as good of quality and they are less expensive.

Derek was very helpful. Showed me right to the pieces I came for. We got my couch scheduled delivery and I couldn’t be more happy with my selection!

Amazing help from Derek! He was so helpful, kind and patient.

Mackenzie has been so helpful. I kept her busy for hours trying to decide. She was polite, knowledgeable and patient. Thank you!

They do not honor warranty claims they have poor customer service and the staff has very poor communication I would give them a zero if I could I recommend Bobs Furniture or any other company before this company we have given them 2 chances and they have shown us their true colors so shame on me for trying them a second time.

Great experience

We had such a great experience. Rolanda was amazing, she was super helpful in every aspect helping us find our new sectional.

Amy Carroll was very helpful. Quick and easy delivery. Highly recommend.

My salesperson Danielle was great!

Will was great. When we entered the store he gave us our space to look around and when we were ready, he was able to answer questions efficiently and help us compare prices that lead us to making a purchase.

Great service, nice products, good finance

We did not expect this experience. We had been debating on a recliner from Kirklands. We went to purchase and started second guessing the quality in relationship to the price. My husband wanted a recliner but we didn’t want to spend a fortune and I really didn’t want it to look like a recliner. We decided to walk across the parking lot to Ashley Furniture. We found a comfortable option. The salesperson told us the price and it was more than reasonable. On top of that, they had two in stock that we could pickup the next day in South County. At customer pickup, we had four employees load the chairs in our truck. I wish I knew the name of the man leading the team. He was excellent! Overall the experience was exactly the way it should be. Friendly helpful staff, knowledgeable, easy experience with great text communication for pickup, well made product that was available and not damaged! You could tell that the whole team was trying to take care of the customer and valued their jobs. STL IKEA might want to take some notes.

Buyer beware. We were told by the sales associate we could purchase two barstools to make sure they fit in our room before buying the other 6 we would need. When we brought the stools back to return since they didn’t we were informed all sales were final. A complete bait and switch.

Amy Carroll is absolutely outstanding. Extremely knowledgeable of all the furniture. She made our experience great

Friendly and very helpful

The staff is always friendly and willing to help. We’ve never had an issue with Ashley Furniture home store. Nicole helped us with our last purchase and it was quick and painless. I wish all purchases went this smooth.

The worst experience I ever had in my life. I bought the table for $1200 and bought a $300 extended warranty which simply useless. The warranty does not covers most of the things and when asked for a repair or replacement the guy just came in and spray painted the table. The wood on the chair started chipping after 6 months. Please do not buy from Ashley and waste your money.

After having some difficulties on-line, I called the St.Peters, Mo store and was taken care of with quick and friendly help.

Employees are very helpful and knowledgeable about their furniture. Very patient with all the questions I asked and put me at ease about them. Highly recommend this company!

Nicole was awesome and did everything she could to accommodate me and what I was looking for. Very friendly and happy!!!

Helpful service!

Once again, Ashley Furniture in Ofallon, MO had exactly what we were looking for, at a great price. We have been shopping at Ashley Furniture for years, and have never been disappointed with any of our purchases. We always shop multiple furniture stores, but always come back to Ashley for quality, variety and price. Special shout out to Amy Carroll, our sales associate, who has helped us on all of our purchases. We appreciate her knowledge, professionalism, and wonderful personality. We highly recommend Ashely Furniture in Ofallon, MO for all of your furniture needs…be sure to ask for Amy!!

Will was very respectful, patient, and a great listener. Would highly recommend him as a great sales associate, and this store to shop for furniture.

I’ve been by Ashley furniture for probably over 10 years. They’re always so kind and gracious. and I love the couch I just bought.

I ordered from this store , and they missed Mirror with my dresser and sent sofa of wrong size, when I went back to this store they misbehaved with me and their manager has no ethics to deal with customer.. so be careful they make good faces only at the time of ordering

Beautiful showroom with a variety of furniture. I was looking to buy a new couch, and found one that eveyone agreed on. Which is no small feat. The Ashley sales team is friendly without being too pushy. Definitely will buy from here again.

My experience at the Ofallon store was great the sales person Ms Upchurch was an inspiration to helping me. Very patient with me I admit I was all over the place and she was a Big help in my decision.Very good sales pitch.

Jeremy helped me quickly, answered all my questions and ones I hadn’t thought to ask. It was a breeze. I don’t know anything he could have done better. Thank you!

Excellent customer service.

Salesman Derrck was excellent with helping to fulfill our needs.

Very pleased with the no hassle and easy to work with salesperson and manager. Didn’t have to haggle and do the dog and pony show. Lowest price and made sure to fit our budget. Will report back upon receipt of our furniture.

Quick and easy

The salesperson was helpful and pleasant. The one thing that damped our experience was the directions to the warehouse in South County. They need to be a little more detailed. When we got home to put the shelf together, the bottom was cracked but it is a nice shelf. I have the office furniture which i purxhased a few years ago . Thank you.

Great help from the salespersons. I found a fantastic deal!

Great experience overall. Amy, our associate, was nice answered our questions well. The bar stools should arrive by the 24th.

Will was great. I had been in the store several times look at different items and Will was so patient and helpful. It was a great positive experience

Good

Jeremy was very helpful and knowledgeable. Got us what we needed and got us in and out fast. Great experience.

Derek was awesome and we got what we needed.

Chris was so helpful. Told him a certain set we were looking for. Not only did he show us that one but others as well to use to compare. Once we made a decision he made sure we got the best deal and get our furniture delivered quickly.

We’ve bought from this location twice now and both experiences were great. We love all our furniture from Ashley

The staff did their all to remedy my problem

Motivated to visit the O Fallon Ashley store due to marketing emails describing big savings. Such was the case so we picked out a new recliner with help from Danielle. Smooth sailing through entire process. We are familiar with many area furniture stores. This one is our favorite.

Daniella,was great to work with.

Rolanda was great and made the process of purchasing our new living room set a breeze!

Mackenzie Dixon was a outstanding sales person she answered all of our questions and was very professional. It was a very good experience thanks to her.

My bedroom suit is amazing. They came in and put it together really fast! The guys who put it together were pretty friendly too, the bed is definitely worth the money.

Great prices and Danielle was good to work with.

Knew what I wanted. Staff very responsive. I had found it for less online and was provided that price with no issues. Pickup went very smoothly. Very pleased with this purchase.

Salesperson was very friendly and quick to provide answers

Our in store experience was awesome. We were there a little after closing to finish up and everyone was so kind. McKenzie was amazing and explained everything thoroughly.

Amy Carrol helped me with my purchase and she was amazing! I look forward to coming back to buy more from Amy in the next few months! Thank you!

Chris Rudat was very professional, helpful and friendly. It was a pleasure to shop at a great home store like Ashley that has sales representatives like Chris.

We walked into Ashley met Danielle and we were greeter very nicely, we asked about what we saw online, and we bought the chest. It was an easy process. Thank you Danielle and it was nice to see someone from the east coast in Missouri, it's always nice to hear they come from N.Y.

The gal that helped me was very nice an business great didn't push on stuff it was great doing a buy with her!

My entire house is full of Ashley's products.

Ask for Amy! She is a total vibe, and so patient and knowledgeable.

If I could give zero stars I would. I ordered over 2k worth of product from this store and have had the worst experience. I chose to pick up my furniture from the warehouse in stl, bc they don’t offer free delivery no matter how much you buy. I drove from Columbia Missouri to get my furniture and EVERY SINGLE PIECE of furniture was damaged. They then offered white glove delivery to make up for it, which I was happy with. But I have now rejected 3 deliveries because each time everything has been damaged. The first delivery every item was scratched through the finish. The second delivery my headboard was missing the legs! And the 3rd delivery they drilled straight through the headboard through my rug and into my floor!! This is ridiculous. I reached out for help and have had notes for every delivery to check over the furniture so I can accept it and not have to send it back, and EVERY TIME something has been wrong. Every. Single. Time. The best they could over is $50 compensation. What good does that do me? I spent more in gas to drive the 260 mile round trip to get it. I’m fed up. I will make them deliver this furniture over and over and over again until it is not damaged. I will never and I mean NEVER buy furniture from Ashley ever again and I suggest you don’t either if you expect to get undamaged furniture in a reasonable amount of time. It’s been 3 months since I ordered this set. It is just horrible customer service.

I had Danielle show me around she listen to everything I was telling her what I wanted, I walked out buy a couch chair and ottoman no pressure at all Thank you Danielle

Very good

Skylar very helpful and friendly

McKenzie did a great job helping us find a unique piece for a unique spot in our home. She searched the inventory and showed us options that fit the measurements we provided. We are grateful for her expertise.

Good service

**WARNING!⚠️** STAY AWAY FROM ASHLEY FURNITURE. My wife and I bought over 10,000$ worth of furniture from Ashley furniture and were told that 2 pieces of a bed room set, Chest and Dresser, were going to be delivered a month after purchase. We were told it was going to be shipped from another warehouse somewhere in the US. We stated that we had just bought a new home and that we did not have all the furniture that we then purchased. But, we were willing to wait the 6 weeks for those items as long as they didn’t take longer than that. We were promised that they were and told they probably will be in earlier. Then we have continuously been called after setting up delivery dates being told that it would be one more week, one more week and one more week. After living out boxes still for the last 12 weeks, we were super excited to finally get the furniture we needed to keep our clothes in. After talking with them this week, we were told it was going to be another 8 weeks! They would not even call us and let us know that either! We honestly feel as if they forgot to process that order(which they probably did). I tried calling customer service 6 times and got told I was getting transferred to someone that could help and got hung up on every single time. Finally I was able to get ahold of someone and After stating that we could not wait longer than the date they gave us, they could not even apologize about it and went on to basically say “it was out of their hands” and that they could not help us. So the store makes the money, the lying salesman gets his commission and we lose a lot of money on a major purpose. I have never known a company to be ran this poorly and illegitimate, especially one of this level. We were lied to and cheated and I will never go back here again nor do I recommend my family or friends. Please be careful when making purchases like this from crooked company’s like this one and don’t be manipulated by someone who is only thinking about themselves. 14 weeks for items that we were told would only take 6 weeks that they still have on the floor for sale is ridiculous and we do NOT appreciate being lied too. We would have NEVER made this purchase knowing this. So please stay away from Ashley furniture.

Great customer service and helped with all my needs

I had a wonderful experience with Susie! She was very helpful and not pushy at all. We chatted a bit and she totally understood what I was shopping for! I appreciate her help today and will definitely be asking for her in the future!

Derrick was incredibly helpful for us picking out a mattress that fit our sleeping style.

Susie was awesome. Very patient and helpful

We knew what we wanted and appreciated the low pressure salesman. Will was helpful and fully explained the warranty and delivery options, as we completed the transaction.

Very pleasant, salesman was professional, knew the products. Will probably buy again.

Amy was very helpful and made us feel at ease to decide on a purchase.

Had the best experience with Cole. Fast. Easy. Amazing service.

Great experience with my sales woman on the floor but I’ll be honest after getting the furniture it is horribly built and is just cheap crap. If you want more quality stuff that will last go to a higher end store. I hate to say it I hate ikea but they have better stuff, or just go to target/walmart same furniture but cheaper.

The salesman overcharged me for furniture and delivery by 251.00 according to their internet price! The O Fallon location!!! I called and talked to a manager for him to fix the price for me. Always compare your bill to their website!!!!!!! 0 stars for salesman! 5 stars for management.

I was glad the sales guy gave me information that would suit my home decor. The sales team did all they could for financing my purchase.

5 Star

Always enjoy our experience here. Beautiful selections and Nicole was very helpful on location right sale price and options on delivery

Sales person was great. Very patient. Applied discounts without needing to be asked or prompted to do so. Would recommend.

Amy is the best.

Big selection and great prices. Not pushy, friendly and gives you time to look around.

McKenzie helped us with our choice and I would highly recommend her

Cole was great, worked with us on pricing and was very friendly!

Great staff

ABSOLUTELY HORRIBLE EXPERIENCE! While going to the store and ordering was fine, their customer service and delivery is TRASH. I spent my whole evening preparing for delivery the next day to find out that I will not be getting my furniture dues to a store associate not signing something. Then the 800 # customer service rep told me I had to go to the store which is 30 plus miles away to make sure all forms are signed by THEIR employee! HOW IS THAT THE CUSTOMERS FAULT?? Previously delivery experience with Ashley was awful because my furniture never showed up on the delivery date. So I figured we would try it again. WRONG! Same issue as a few years ago! Personally I would not recommend buying anything from this store unless you can leave with it at the time of purchase.

Great experience. The manager was very helpful and Will was awesome! We will definitely tell friends and family.

MacKenzie was great! Can't wait for the delivery and setup! Thank you!

We had the most helpful Salesman and Manager help us find the right bedding . Delivered today with professional delivery persons. Honestly this was all around a great experience 👏👏

First, the good. The salespeople at the store were very helpful, and not pushy. They let us shop around, and when we found the sofa and chair we wanted, they made purchasing easy. Now the bad. The fulfillment experience thus far has been a nightmare. First, the store told us the furniture would be delivered in three weeks, but the earliest date fulfillment gave us was over a month from purchase. Ok, an extra week or so isn't horrible. Two days prior to delivery, we get the text from their AI chatbot (that's literally what the text said), with a delivery slip that didn't include the sofa at all. The next day, I call Ashley, and the automated system shows that my sofa IS getting delivered with the chair. I wait to talk to a person, who confirms that no, my sofa is going to be delayed AT LEAST another week. She can't give me any additional information, other than "it will be available AFTER this date". No notification from Ashley -- no text, no email, no phone call. Had I not called Ashley Furniture, I would be left asking the delivery people where my sofa was. Unacceptable behavior from a billion dollar corporation. I will never shop there again.

We purchased 2 love seats back in December picked them up in January 2024. 1 love seat had an electrical fire in the motor that operates the chair in May and customer service has yet to help us resolve this issue. Today our 2nd love seat caught electrical fire in same location. Phoned customer service again told them I wanted both products replaced because they are fire hazard and have yet to get anywhere with them. So now we have 2 couches that do not work that we are paying on and no help from Ashley Furniture other than someone will get back with you and well that didn’t happen yet on the first issue 4 months prior. Very disappointed!

Susie was so helpful and patient with my dad. He is very excited about getting his lift chair😃

We like Ashley have purchased furniture there before. Just bought two couches today. Derek was a big help.

Amy was wonderful. She didn't hover over me to much and not pushy. She listened to me and made the entire process smooth. Highly encourage anyone to go to Ashley.

Always great to work with!

Amy Carroll is exceptional!! She helped me buy a chair for my aunt through text all while I was sick with the flu. She took care of every detail and got everything ready for me to sign. I have bought all of my furniture with her! Thank you Amy and Ashley Furniture for being outstanding!!!

Derek was our salesperson and he was very helpful!! We bought a couch and a mattress and Derek didn’t try and influence us, but answered any and all questions we had. He is very knowledgeable and a credit to Ashley!!

So much to choose from Price was great... Just alittle extra time setting up the delivery date But all and all...well satisfied.

Store/Sales Manager Michael was the highlight. He took care of an issue for me & was understanding about the situation. Much respect for him.

I was very impressed with Ashley. First I walked in and they were very happy to let me walk around and just look. When I found what I wanted my salesperson was busy. I knew they worked on commission so wanted to wait for my salesperson to get free. However the manager Mike stepped in and said he would be happy to help and I sure commission was credited to Danielle. He was very helpful and was willing to get me a price that was very good on the items I wanted. Made the purchase very easy and no hassle. Highly recommend shopping their store when you are in need of furniture.

Cole is super to work with. His help reconfiguring the sectional made it a buy

Always a great experience at Ashley My sales associate, Chris, was very knowledgeable, helpful but and not pushy. Recommend without hesitation

The small swivel rocker I purchased was just what I was looking for in my Bedroom. The salesperson was very helpful and friendly. The purchase process was quick and easy.

Ordered a sofa and love seat. Our sales guy Derrick was great. Received the furniture and was told to video record us unwrapping. We found two rips in the sofa. Made a claim and they put us through the wringer to even get a new one. I had to physically go up to the store to get someone to help us because the customer service wasn’t doing anything. She was able to get the exchange but when they finally accepted the exchange we were told we had to pick up the new one and drop off the old one. They put us through so much for something that was their fault. Will never be buying from them again.

Will was very keen on where items were on the floor, especially since I had a specific type of shape in mind. Don’t forget to negotiate or ask for coupons! Make a deal!

Chris was the best consultant I have ever met. He was not only welcoming but very knowledgable as well! He made the process of buying a couch effortless and stress free. He was such a genuine and kind soul!

Looking for recliner with great back support. Didn't care for their options

Very attentive and took care of our needs

This was my first time going to the Hwy K location in O’Fallon. Once we entered, Derek greeted us and was a professional source of information for us. Made two purchases because of his expert help. Definitely will be going back for other furniture needs.

Chris Rudat, our sales rep, was very friendly, helpful but not pushy. He made sure that we got the best deal. Management was also friendly and helpful.

I love this place I sometimes have to use a wheel chair to get around. This store made it possible to move around with out a problem. Other stores are more concerned with packing more stuff in so tight I was not able to get around. As well the sales people are awsome.

Our sales person was Chris Linton. She worked with us, Would recommend her, nice lady

My sales rep was Chris, he was super laid back. No pressure, listened to what I wanted and needed. I changed my mind a couple of times but he was there regardless of the mind change, didn’t try to oversell me. Awesome guy and awesome experience, would recommend him to others