Ashley Store | O'Fallon, MO 63368

The gal that helped me was very nice an business great didn't push on stuff it was great doing a buy with her!

My entire house is full of Ashley's products.

Ask for Amy! She is a total vibe, and so patient and knowledgeable.

If I could give zero stars I would. I ordered over 2k worth of product from this store and have had the worst experience. I chose to pick up my furniture from the warehouse in stl, bc they don’t offer free delivery no matter how much you buy. I drove from Columbia Missouri to get my furniture and EVERY SINGLE PIECE of furniture was damaged. They then offered white glove delivery to make up for it, which I was happy with. But I have now rejected 3 deliveries because each time everything has been damaged. The first delivery every item was scratched through the finish. The second delivery my headboard was missing the legs! And the 3rd delivery they drilled straight through the headboard through my rug and into my floor!! This is ridiculous. I reached out for help and have had notes for every delivery to check over the furniture so I can accept it and not have to send it back, and EVERY TIME something has been wrong. Every. Single. Time. The best they could over is $50 compensation. What good does that do me? I spent more in gas to drive the 260 mile round trip to get it. I’m fed up. I will make them deliver this furniture over and over and over again until it is not damaged. I will never and I mean NEVER buy furniture from Ashley ever again and I suggest you don’t either if you expect to get undamaged furniture in a reasonable amount of time. It’s been 2 months since I ordered this set. It is just horrible customer service.

I had Danielle show me around she listen to everything I was telling her what I wanted, I walked out buy a couch chair and ottoman no pressure at all Thank you Danielle

Very good

McKenzie did a great job helping us find a unique piece for a unique spot in our home. She searched the inventory and showed us options that fit the measurements we provided. We are grateful for her expertise.

Good service

**WARNING!⚠️** STAY AWAY FROM ASHLEY FURNITURE. My wife and I bought over 10,000$ worth of furniture from Ashley furniture and were told that 2 pieces of a bed room set, Chest and Dresser, were going to be delivered a month after purchase. We were told it was going to be shipped from another warehouse somewhere in the US. We stated that we had just bought a new home and that we did not have all the furniture that we then purchased. But, we were willing to wait the 6 weeks for those items as long as they didn’t take longer than that. We were promised that they were and told they probably will be in earlier. Then we have continuously been called after setting up delivery dates being told that it would be one more week, one more week and one more week. After living out boxes still for the last 12 weeks, we were super excited to finally get the furniture we needed to keep our clothes in. After talking with them this week, we were told it was going to be another 8 weeks! They would not even call us and let us know that either! We honestly feel as if they forgot to process that order(which they probably did). I tried calling customer service 6 times and got told I was getting transferred to someone that could help and got hung up on every single time. Finally I was able to get ahold of someone and After stating that we could not wait longer than the date they gave us, they could not even apologize about it and went on to basically say “it was out of their hands” and that they could not help us. So the store makes the money, the lying salesman gets his commission and we lose a lot of money on a major purpose. I have never known a company to be ran this poorly and illegitimate, especially one of this level. We were lied to and cheated and I will never go back here again nor do I recommend my family or friends. Please be careful when making purchases like this from crooked company’s like this one and don’t be manipulated by someone who is only thinking about themselves. 14 weeks for items that we were told would only take 6 weeks that they still have on the floor for sale is ridiculous and we do NOT appreciate being lied too. We would have NEVER made this purchase knowing this. So please stay away from Ashley furniture.

Great customer service and helped with all my needs

I had a wonderful experience with Susie! She was very helpful and not pushy at all. We chatted a bit and she totally understood what I was shopping for! I appreciate her help today and will definitely be asking for her in the future!

Derrick was incredibly helpful for us picking out a mattress that fit our sleeping style.

Susie was awesome. Very patient and helpful

We knew what we wanted and appreciated the low pressure salesman. Will was helpful and fully explained the warranty and delivery options, as we completed the transaction.

Very pleasant, salesman was professional, knew the products. Will probably buy again.

Amy was very helpful and made us feel at ease to decide on a purchase.

Had the best experience with Cole. Fast. Easy. Amazing service.

Great experience with my sales woman on the floor but I’ll be honest after getting the furniture it is horribly built and is just cheap crap. If you want more quality stuff that will last go to a higher end store. I hate to say it I hate ikea but they have better stuff, or just go to target/walmart same furniture but cheaper.

The salesman overcharged me for furniture and delivery by 251.00 according to their internet price! The O Fallon location!!! I called and talked to a manager for him to fix the price for me. Always compare your bill to their website!!!!!!! 0 stars for salesman! 5 stars for management.

I was glad the sales guy gave me information that would suit my home decor. The sales team did all they could for financing my purchase.

5 Star

Always enjoy our experience here. Beautiful selections and Nicole was very helpful on location right sale price and options on delivery

Sales person was great. Very patient. Applied discounts without needing to be asked or prompted to do so. Would recommend.

Amy is the best.

Big selection and great prices. Not pushy, friendly and gives you time to look around.

McKenzie helped us with our choice and I would highly recommend her

Cole was great, worked with us on pricing and was very friendly!

Great staff

ABSOLUTELY HORRIBLE EXPERIENCE! While going to the store and ordering was fine, their customer service and delivery is TRASH. I spent my whole evening preparing for delivery the next day to find out that I will not be getting my furniture dues to a store associate not signing something. Then the 800 # customer service rep told me I had to go to the store which is 30 plus miles away to make sure all forms are signed by THEIR employee! HOW IS THAT THE CUSTOMERS FAULT?? Previously delivery experience with Ashley was awful because my furniture never showed up on the delivery date. So I figured we would try it again. WRONG! Same issue as a few years ago! Personally I would not recommend buying anything from this store unless you can leave with it at the time of purchase.

Great experience. The manager was very helpful and Will was awesome! We will definitely tell friends and family.

MacKenzie was great! Can't wait for the delivery and setup! Thank you!

We had the most helpful Salesman and Manager help us find the right bedding . Delivered today with professional delivery persons. Honestly this was all around a great experience 👏👏

First, the good. The salespeople at the store were very helpful, and not pushy. They let us shop around, and when we found the sofa and chair we wanted, they made purchasing easy. Now the bad. The fulfillment experience thus far has been a nightmare. First, the store told us the furniture would be delivered in three weeks, but the earliest date fulfillment gave us was over a month from purchase. Ok, an extra week or so isn't horrible. Two days prior to delivery, we get the text from their AI chatbot (that's literally what the text said), with a delivery slip that didn't include the sofa at all. The next day, I call Ashley, and the automated system shows that my sofa IS getting delivered with the chair. I wait to talk to a person, who confirms that no, my sofa is going to be delayed AT LEAST another week. She can't give me any additional information, other than "it will be available AFTER this date". No notification from Ashley -- no text, no email, no phone call. Had I not called Ashley Furniture, I would be left asking the delivery people where my sofa was. Unacceptable behavior from a billion dollar corporation. I will never shop there again.

First, the good. The salespeople at the store were very helpful, and not pushy. They let us shop around, and when we found the sofa and chair we wanted, they made purchasing easy. Now the bad. The fulfillment experience thus far has been a nightmare. First, the store told us the furniture would be delivered in three weeks, but the earliest date fulfillment gave us was over a month from purchase. Ok, an extra week or so isn't horrible. Two days prior to delivery, we get the text from their AI chatbot (that's literally what the text said), with a delivery slip that didn't include the sofa at all. The next day, I call Ashley, and the automated system shows that my sofa IS getting delivered with the chair. I wait to talk to a person, who confirms that no, my sofa is going to be delayed AT LEAST another week. She can't give me any additional information, other than "it will be available AFTER this date". No notification from Ashley -- no text, no email, no phone call. Had I not called Ashley Furniture, I would be left asking the delivery people where my sofa was. Unacceptable behavior from a billion dollar corporation. I will never shop there again.

We purchased 2 love seats back in December picked them up in January 2024. 1 love seat had an electrical fire in the motor that operates the chair in May and customer service has yet to help us resolve this issue. Today our 2nd love seat caught electrical fire in same location. Phoned customer service again told them I wanted both products replaced because they are fire hazard and have yet to get anywhere with them. So now we have 2 couches that do not work that we are paying on and no help from Ashley Furniture other than someone will get back with you and well that didn’t happen yet on the first issue 4 months prior. Very disappointed!

Susie was so helpful and patient with my dad. He is very excited about getting his lift chair😃

Great service

We like Ashley have purchased furniture there before. Just bought two couches today. Derek was a big help.

Amy was wonderful. She didn't hover over me to much and not pushy. She listened to me and made the entire process smooth. Highly encourage anyone to go to Ashley.

Derek Feldman was awesome to work with! He was very patient, informative, and knowledgeable. Extremely nice guy and did a great job helping with our purchase! Very much looking forward to everything getting delivered.

Always great to work with!

Amy Carroll is exceptional!! She helped me buy a chair for my aunt through text all while I was sick with the flu. She took care of every detail and got everything ready for me to sign. I have bought all of my furniture with her! Thank you Amy and Ashley Furniture for being outstanding!!!

Derek was our salesperson and he was very helpful!! We bought a couch and a mattress and Derek didn’t try and influence us, but answered any and all questions we had. He is very knowledgeable and a credit to Ashley!!

So much to choose from Price was great... Just alittle extra time setting up the delivery date But all and all...well satisfied.

Store/Sales Manager Michael was the highlight. He took care of an issue for me & was understanding about the situation. Much respect for him.

I was very impressed with Ashley. First I walked in and they were very happy to let me walk around and just look. When I found what I wanted my salesperson was busy. I knew they worked on commission so wanted to wait for my salesperson to get free. However the manager Mike stepped in and said he would be happy to help and I sure commission was credited to Danielle. He was very helpful and was willing to get me a price that was very good on the items I wanted. Made the purchase very easy and no hassle. Highly recommend shopping their store when you are in need of furniture.

Cole is super to work with. His help reconfiguring the sectional made it a buy

Always a great experience at Ashley My sales associate, Chris, was very knowledgeable, helpful but and not pushy. Recommend without hesitation

The small swivel rocker I purchased was just what I was looking for in my Bedroom. The salesperson was very helpful and friendly. The purchase process was quick and easy.

Ordered a sofa and love seat. Our sales guy Derrick was great. Received the furniture and was told to video record us unwrapping. We found two rips in the sofa. Made a claim and they put us through the wringer to even get a new one. I had to physically go up to the store to get someone to help us because the customer service wasn’t doing anything. She was able to get the exchange but when they finally accepted the exchange we were told we had to pick up the new one and drop off the old one. They put us through so much for something that was their fault. Will never be buying from them again.

Will was very keen on where items were on the floor, especially since I had a specific type of shape in mind. Don’t forget to negotiate or ask for coupons! Make a deal!

Chris was the best consultant I have ever met. He was not only welcoming but very knowledgable as well! He made the process of buying a couch effortless and stress free. He was such a genuine and kind soul!

Looking for recliner with great back support. Didn't care for their options

Very attentive and took care of our needs

This was my first time going to the Hwy K location in O’Fallon. Once we entered, Derek greeted us and was a professional source of information for us. Made two purchases because of his expert help. Definitely will be going back for other furniture needs.

Chris Rudat, our sales rep, was very friendly, helpful but not pushy. He made sure that we got the best deal. Management was also friendly and helpful.

I love this place I sometimes have to use a wheel chair to get around. This store made it possible to move around with out a problem. Other stores are more concerned with packing more stuff in so tight I was not able to get around. As well the sales people are awsome.

Our sales person was Chris Linton. She worked with us, Would recommend her, nice lady

My sales rep was Chris, he was super laid back. No pressure, listened to what I wanted and needed. I changed my mind a couple of times but he was there regardless of the mind change, didn’t try to oversell me. Awesome guy and awesome experience, would recommend him to others

Jeremy Mahoney was a great sales associate. He was very helpful and very patient . The atmosphere was good which allowed me to shop in peace without feeling pressured. The store was well organized and easy to navigate.

Chris was very helpful and personable. Great experience

Our salesperson was Amy Carroll. Amy was very informative and professional..our experience was very easy and we left feeling really happy with our choice. Thank You Amy (O’fallon store)

I was at Ashley today to buy a mattress. I had Mackenzie helping me and she was great. Very patient as I layed on them, trying each one because of a bad back it took awhile. But she didn’t rush me at all. Really good experience.

The store is very big and have many options for decorate your home. Derek was very helpful and provided us all the information need to take decisions and also supported to search for online options

Susanna Eichholz was absolutely amazing!!! She was such a big help and really took care of us! She needs a raise!!!!!!!!!!

Derek was very helpful and helped me find the chair I was looking for. Ended up buying it. So very happy.

Had a great visit to Ashley Furniture in Ofallon today. Jeremy introduced himself and let us shop. We enjoy the no pressure experience, we have had our eye on a few things for our new home and today we finally made the deal. He was extremely helpful and walked us through the process.

Great staff, Anthony was a very good sales person and made things nice and simple. Would shop here again in the future

I had a great experience at Ashley furniture. Mackenzie was very helpful and I felt very comfortable with her & i am extremely happy with my purchase. Everyone there was very pleasant and friendly. I recommend going here for your furniture needs!

Cole was excellent. Top notch customer service!

Danielle was wonderful.

Please stop by the O’Fallon location and ask for Danielle Mayes for great service. Mike and his team have some dynamic pieces for you to take home.

I ordered a bedroom set- the sales rep, Josh Anderson entered the order at the O'Fallon, MO store on HWY K. We waited over a week for it to arrive, only to find out that he had entered the wrong item number on the dresser. The delivery driver thought it was a mix up at the warehouse and said somebody would be in touch right away. I called, Sunday but apparently you were closed. I called Monday and was told that the dresser was still on manifest, and that it would have to be removed before they can add the correct dresser. I was told I would be given a call back by the end of the day. I decided to check on it because quite frankly, I didn't trust that. I was then told that it could take up to 48 hours to have that removed off the manifest. When asked why, I was given no answer. I was also told by text and email that a sales manager would have to notate on our account that the wrong item was ordered and unless that was done we could not receive the correct dresser. All of this is unacceptable. This was not our mistake, it was yours. You should be trying to fix the problem but instead all I am getting is the run around. Now I have to call back tomorrow to see if it is off the manifest, and explain to them that we need the correct dresser put onto the order- and I was told that could take several weeks. I even tried chatting with someone on the website and was told they couldn't even help me. Every number I call, goes to the same recording. I can't even find out how to contact the store I purchased this from to see if I can talk to the sales rep, or store manager. Speaking of manager, I asked to speak with one but got placed on hold for almost a half hour, only to be told there were none available. Ashley has done absolutely nothing to correct their mistake, they have made no apologies, they have only told me that what I have is what I am stuck with, and I need to do the legwork to make sure I get the correct furniture. In what world is this ok? I see the response to this review to call- how am I supposed to do that, its nothing but recordings with no access to the store itself. The lady I talked to had kids playing in the background. How about YOU call or Email me?

Really great store . Very clean and easy to get around . Patrick really went above and beyond today and helped us get the right coach for us and told us about the great deals they had. Will definitely be back for our future needs.

We are disappointed that our purchase wasn’t delivered on the date we picked while at the store. The salesperson never finalized the delivery and I had to call to set it up. We made special arrangements to be hone on the day it was supposed to come and now have to be reschedule our things on a different day. This may stop us from coming back to purchase future products.

Excellent service!

Stopped by looking for a small dinette. Will was very helpful and friendly

Danielle Mayes was our sales representative. We’ve had many problems with our order. Missed deliveries, poor quality and incomplete deliveries. Spend a lot of time on the phone with customer service because the local store has no customer service. This problem has been going on since the July order and deliveries beginning in August. Here we are October 23,2024 and still waiting for parts and service.

Cole was awesome, he found us the perfect sectional after asking all the right questions. Gave us options that fit our needs and never talked down to us and educated us based on our level of knowledge about furniture. Was very respectful of our time and was never pushy. Make sure you ask for Cole B. He is also a sleep expert even though we didn’t need a mattress he is the man for that too.

Great buying experience! Nicole was awesome,friendly and efficient. Mike the manager was super friendly and made sure our order was correct. Hoping all goes as great on the delivery! Looking forward to completing our room!

You have got to be kidding! I have had back to back horrible experiences with Ashley. I do not know how you’re staying in business. From ordering online loveseat and waiting all day on the delivery that never showed. I called to see where my loveseat was and when I could expect delivery. I was passed a total of 5 phone numbers to call none of the employees would transfer me by phone to help me. After over a hour I found out the loveseat was no longer available. The very same loveseat is still showing available on line. July 6th. After more than 3 hours of stressing my credit limit the salesman kept steering me to a more expensive furniture. Salesman insisted that he would keep it under my credit limit. Long story short. My credit limit is 2200 and the final total the salesman presented to me was 3132.00 well over my limit. Then the salesman wanted me to call Ashley’s credit department and ask for more credit. I have never been so disappointed in the actions of this salesman and the staff that handles the online sales. I hope I get feedback regarding my 2 experiences but I imagine that this survey will be ignored too. How the Ashley company is keeping its doors open for business is beyond comprehension. Shirley Landers

Great experience. Amy answered all my questions. I was not rushed or pressured during this purchase.

It was really easy going. The people and the atmosphere was plesent.

Will was awesome! Showed us a bunch of sectional options and gave us time to decide. Not pushy and very efficient. Thanks, Will!

I had such a great experience today at the O'Fallon location. My sales rep Anthony was great. He provided exceptional service! Even the store manager was great too! I highly recommend this store and asking for Anthony, you won't regret it!

Derek was an amazing help! Highly recommend!

Had a great time with Josh! Super nice guy and we all had a great laugh together . He was knowledgeable and got me a deal . I highly recommend you go see Josh !

Terrible buying experience all around. Highly discourage doing business with Ashley furniture.

Nice showroom and very knowledgeable staff!

Good buy on exactly what I needed. (I had done a lot of looking and researching.) The whole process of purchasing was efficient and thorough. Susanne was very friendly and did a great job.

We found a great living room set for a good price. But above anything our sales rep McKenzie was AMAZING. she was the deciding factor to purchase from your store.

Drivers were very nice, but reeked of Marijuana… not very professional.

I was looking for a dual motor lift chair for my mother, and Chris knew exactly what I was talking about and showed me two good options. My mom ended up buying one based on the information provided by Chris and my recommendation without her even going in the store. Chris was able to walk us through the process of purchasing the chair over the phone. So far, it has been a very successful experience.

Excellent salesman

WHAT PLACE??

Your in store “deal” was bested by your normal online marketplace. Product was cheaper and the no interest financing terms were 3 times longer. Wouldn’t have been a big deal except your sales team tried to make me feel like I was getting some amazing deal.

We can't say enough about our interactions with Cole. He was very informative, respectful and patient as we investigated a suitable recliner for a 91-year-old family member. We were pleased that he was always close by to answer our questions but didn't hover over us. The purchase process and delivery went well. We highly recommend Cole for your next Ashley Furniture purchase.

Very impressed with the customer service at the ofallon Missouri location. Nichole was excellent to work with, and was very eager to meet our needs. I will be coming back to this location to find my next furniture needs.

Wonderful did not feel pressured in trying to find something I really wanted. Amy took time to explain the quality as being good and best. She went over and beyond to stay and complete the sale with me she was very supportive in my decisions. Way to go Amy.

Danielle was very professional and knowledgeable

Cole is awesome! Such a huge help and very friendly! Couldn’t recommend enough.

Our rep Anthony worked very well with us on our request for a loveseat with console and matching sofa. He explained the durability of the fabric, foam type, density and construction. We checked other furniture stores products are very pleased with the quality of the Next-Gen Dura Pella Performance Dual Power reclining loveseat and sofa we purchased at the St. Peters Ashley store.

It was a great experience! My guy only had one week under his belt and was being taught along the way with his supervisor and did amazing! Being a teacher myself it was great seeing him learn as his supervisor taught him along the way!

Very friendly and did everything he could to help and got us the best deal he could

Best buying experience ever very helpful

Cole was great to work with! He was so patient with my elderly father as we walked through trying to match a 60 year old table with new chairs.

I was there at this store today n was greeted by the sales person Cole. We had a look around for a couch n he came to check back on us. My daughter asked him about a couch that we were interested in and asked if they had more options online. For some reason he assumed that we were not going to buy from the store as my daughter mentioned 'online'. But she was only asking if this store (Ashley) had more options online. He then sounded rude and made a statement as to why we were here looking at furniture in the store and giving business to someone else 'online'. It didn't immediately strike me that he thought this way. He also mentioned that the store closes at 8pm and it was 7.20pm at that time. He just turned n walked away while I was talking pointing to another furniture that I was interested . I felt awkward n decided to leave. Didn't feel like I needed to explain what my daughter was asking. I will never purchase from this store ever again. I had made one purchase earlier too from them, but will never consider Ashley. Just go to some place where they treat people better.

Disappointed in my experience here on Thursday. The associate we worked with was kind but did not know how to work the computer to get an estimate. The amount on her phone and the computer did not match at all. Several displays on the floor were incorrectly marked. We asked to see a manager for help but we were told she had stepped out. We asked for the quotes on 3 sets to be emailed. We were told no problem. 3 days later we have received nothing. I can understand now why the parking lot was empty. I called KC at the Manchester store and he was much more efficient and ready to help.

When I asked about ho long power cords were to the couches we were looking at our associate went all in and climbed under and tipped the coach up so we could see.

Susie was very informative and helpful!

Chris was amazing, we needed furniture for an entire house and he helped us with every piece. Very knowledgeable about all of the products, and was very patient with us. Definitely going back!

We walked in looking for a new couch for our next home with no expectations, we left with a couch and an amazing experience. Cole Bagby gave us exceptional customer service and walked us through every step of the process. It was our first time buying furniture from Ashley and Cole was very kind and detailed with the questions we had.

Makenzie is awesome! Very pleasant, patient, knowledgeable. Even willing to stay after her scheduled time off to accommodate my schedule. No one does that anymore!

Mckenzie was a very Patient and nice sales lady. She explained everything very well.

Horrible I got a delivery date from the store that was pushed back a week by the delivery department and I was never notified. When I called to check they put me on hold 25 minutes just to hang up on me. Then I called back to escalate the call to a supervisor and was told no one was there. They would call me back on Monday. Guess what… it’s Monday at 4PM and I am calling them back.

Everyone we worked with at Ashley were really helpful, kind & knowledgeable. They were not pushy at all, but were around if we needed information. It made for a pleasant & comfortable shopping experience. Once we found the set that we wanted, they were great at walking us through the purchasing options. They were patient & kind. I’d highly recommend them.

Danielle was terrific and so helpful. She answered all of our questions and we are very happy with our choice of sectionals. Kai

I went into Ashley’s looking for a dining table and chairs. Rolanda was so helpfull. I explained what I was looking for. She was very friendly, knowledgeable about her job and truly wanting to help. We found what I was looking for. She worked hard at making the price work for me, the delivery and explaining a 5 year protection plan on the dining room set. This is my third trip to Ashley’s for furniture and I’m very happy with my purchases, the staff and my sales representative.

My husband and I had a great experience at our recent visit to Ashley Furniture. Mackenzie at the O’Fallon MO Store went over and above to help us choose the perfect mattress. She was very knowledgeable in explaining the differences in mattresses and encouraged us to lay down and try them out. We decided on a King Size Stearns & Foster Pillow Top.

What a mistake. My ordered her furniture on April 1 and is just now receiving everything this week. She received furniture that with water damage, broken pieces, holes that didn’t line up, dents, you name it. Furniture repair would show up to fix an issue with no tools and just left. Sales people and management are a joke. Very unhelpful. Even had issues with customer service on the phone. I really felt like my mother was taken advantage of because of her age. I don’t live there, so it was hard to keep up and get a grasp on the situation especially because I work during the day and don’t have time to sit on hold. There’s more but I’m done with them. 0/10 stars. Never again.

The lady that waited on me Susie Elchhoiz was great. She was very attentive, knowledgeable and gave me her full attention. The one draw by was no one greeted me. Susie was checking another customer at the time.

Ashley furniture do not stand by their warranty. My footboard of my kids bed was broken & they will not replace. Its under a 1 year warranty & has extended warranty

We are very happy with our purchase and overall experience at Ashley. They had extra help due to the busy holiday sale and the staff were very friendly and helpful. They went out of their way to make sure we were buying a sectional that fit our space and that the design was what we wanted. I will be returning for future purchases.

Nice assortment of furniture, decent prices. Delivery is the plus, they delivery pretty far, negative is cost of delivery.

We haven’t shopped for furniture for a long time. We went several places. We came back to Ashley’s because of better prices and the friendliness of the staff.

Our experience was great. We walked right in, were greeted by Will and he helped us l, gave us space, never pressured us, and worked at our pace. Easiest purchase in years

Will was our salesman and it was a pleasure working with him.

Could not have asked for better service. Shana was an excellent sales lady.

Rolanda and Jeff (visiting manager) were very patient and attentive. They worked together to give me the best deal they could during their Memorial Day sale. They made me feel like I was the most important customer in the store even though it was quite busy. Keep up the great customer service!

Amy Carroll was fantastic! She was super helpful and made the furniture buying process very easy! I will definitely go back to her again!

I got service immediately and the sales person was very helpful giving me options

Chris was a great salesperson. I ended up buying a bedroom set, mattress, dinette set and living room set from him. Very professional and not pushy.

William was great to work with! He was very informative about all their products and made the process easy! Thanks!

Jeff was very nice and informative.

Will not honor warranty. Instead of fixing a chair from A3P set would only give us partial credit towards a new one, but prices have soared since then. So he could never buy the chair that was broken. Warranty is a complete waste of money. They don't honor it

The furniture protection stuff was expensive. We didn't get that. Our sofa had to be ordered and was due in 3 weeks. Scheduling delivery was not like what the sales person said it would be. After scheduling delivery with a computer call a couple of days after purchase, customer service said to cancel it--that a person would call to schedule once it actually came in, but that never happened. I had to call the computer the week it was supposed to come in. I never got any kind of confirmation that it came in. I just took a chance and.scheduled it. The computer calls to schedule delivery were relentless for the first week after purchase. It was ridiculous because they told me we couldn't schedule it yet! Positives: We do really like the sofa and the purchase and financing process was fast. The problems came after we left!

found exactly what i wanted, chris r was very professional and helpful and i have a delivery date within two days. very pleased.

Ashley Furniture on Hwy K has the best customer service and quality furniture. Every time my family and I go in to purchase something, the process is seemless. We always have a great customer experience at this location. Thanks Nichole for your great service and hospitality!!!

I don’t know how they can stay in business. If you buy furniture at the O’Fallon store, none of it is in stock, and they won’t have it brought from the warehouse to the store. You have to drive to their warehouse in south county to pick up, or pay $300 to have it delivered locally. Used to be a nice place to buy.

Will was fantastic with all the questions we had! Plus delivery is less the two weeks away! Yay!

Will Marbley was awesome to work with and he was so helpful. He helped us find just what we needed. He went the extra mile and it's great to experience some amazing customer service for a change.

ordered an expensive living room set, it came with a bent frame! took a year to get a replacement and realized why it was bent, they shipped the furniture on end. rejected the next two deliveries because frames were bent then got credit to a new set. that arrived ok but in a few months the recliner mechanism broke. Took another year of bugging them for them to finally come look at it and then they said my one year warranty expired. fortunately I paid a lot for the extended warranty. but they don't have the repair parts so they will give me partial in-store credit so I can buy a mismatched piece of poor quality furniture.

The sales employee did a wonderful job. Made it quick and easy

Amy was very helpful. They also have a very nice selection of products

Amy is phenomenal! Every time we need furniture we go to Ashley for 2 reasons: 1. Amy 2. Amazing selection, quality and price of Ashley Furniture. Love this store!

We had a successful trip to the Ashley furniture store in O'Fallon. Our salesperson, Jeff was extremely helpful.

It was easy experience

Shelby at Ashley has great customer service skills

Great service no pressure

We came in with a specific set in mind. We were able to find what we were looking for almost immediately. Danielle did a great job helping us along the way. Furniture was in stock at warehouse and we picked up our set in a matter of days! Thankful to have a new look and feel to our living room.

Shelby, has been wonderful throughout this entire process of us deciding on furniture!

Jeremy was great allowed us to look around until we were ready or had questions for him. Highly recommend coming here!

We went in already knowing what we were wanting. The sales rep was understanding and very helpful. Location was clean and everyone was very professional.

Awful customer service. Ordered a Sofa and a Loveseat from this store. When shopping, I asked the sales rep about delivery times and presented a concern regarding other stores having excessive delays without guidance as to when their orders would be fulfilled. The rep assured me that wouldn’t happen at Ashley so I went ahead with the purchase at that time. Fast forward to the estimated delivery date, and we received a split order in which our loveseat arrived but our sofa has not without any real indication of where my sofa is. I expressed my concerns to their 1-800 number and I was told that they couldn’t reach out to the manufacturer. I was also told my only options were to cancel my order and pick something different (sofa only) or return the loveseat only but then be required to use those funds in store. I’m fine with picking something different, but this was the only set we liked from Ashley so it does us no good. More importantly, I had made multiple calls to the 1800 number due to the delays… each time I get something different regarding information. They are totally unorganized and have no clue how to resolve customer concerns… in fact this was borderline bait and switch. If you can go elsewhere, I’d advise you do so.

Support rep helped me get price match of online price for a table we had ordered. Had to go in as Ashley online cancelled my order twice. It seems Ashley furniture online (separate business) is not into making money.

Staff was very nice . And they were patient with me. I didn’t feel rushed or pressured to buy. I’ll continue to buy from Ashley.

Had a great experience, all questions asked, treated with respect and purchased exactly what we were looking for.

Great experience. Our Salesman Chris was very helpful while giving us plenty of room to breathe and explore. Got a fantastic value on multiple pieces that checked all the boxes. Will definitely be back to Ashley soon!

Jeff did a pretty good job covering the discounts available but I didn’t realize the delivery cost until later.

DO NOT USE THIS LOCATIONI made a purchase from the store 5 days ago and they double charged my credit card. I informed them at the time and they reassured me that it would clear up on its own.I've been back to the store for help - no success. Called the sales mgr, Michael, and he hung up on me when I told him I was prepared to turn it over to an attorney. I've called corporate and they have been zero help. Very sketchy outfit and horrible management. Reported to my credit card and they are on the case but the store is not responding. Horrible experience

Jeremy is an excellent salesman. He explained everything about the couches and told us where they were located in the store.

Found exactly what we wanted in the first 5 minutes, price and quality was good. BIG issue is I purchased it on a Wednesday morning and I told the salesperson she double charged my credit card because I saw the alert. She attempted to reassure me that when this happens, it falls off overnight. By Friday morning, no progress, drove back in and the salesperson and sales mgr assured me this is not handled by them but they would send an email to corporate. Saturday afternoon and still no success, over $1100 is still on my card and I’m going to continue to followup with them. Pretty sketchy.

Susanne helped me find what I wanted, gave me a great price and was very pleasant to work with.

Our sales person was Rolanda Upchurch and she was absolutely amazing! She explained everything so well, answered all of our questions and made sure we got the very best deal on the furniture that we purchased. It was a wonderful experience so far and we can't wait for our new furniture to be delivered next week!

Rholanda was amazing, patient and professional. Our shopping experience was excellent.

The store has a wide selection of options to choose from. Our salesman was Angelo. Angelo was amazing ! He was so helpful and friendly , professional, courteous and knowledgeable! He was also able to make suggestions based on what I said I was looking for as well! I would highly recommend him!

Amy was very helpful and I was not bombarded with sales personnel right away. She let me browse the showroom and then approached me when I thought I found what I was looking for.

Very pleasant and professional. The staff was so nice and helpful

Excellent store. Very friendly associates. Amy was great to work with.

The sales person was very good and help ful. He was not pushy which was great. Can’t wait to get my furniture

We had a fun shopping experience with Danielle! She took the time to find out details of different furniture pieces and was very patient with us. I will definitely be back to shop with her again! Thank you!!

My salesman, Will Marbley, was very professional and did not pressure us on our purchase. He showed us multiple options and we chose the best fit for our family! I would highly recommend Ashley in O'Fallon.

Had an amazing experience in this location. Chris was super helpful with our decision and we never felt pressured at all. Will be returning for our next furniture need.

We had a great shopping experience.

Always a good experience here 😁

The O’Fallon location is my Ashley store of choice. The staff is friendly and helpful without being overbearing and they offer a good variety of furniture options.

We found the perfect couch and we were beyond happy with the service provided by Mckenzie, we will definitely be back!!

Very attentive and helpful

Pleasant atmosphere

Great Experience!

Tremendous experience! Nice selections and inventory within your budget. Staff was great, too!

Very nice reception and great collection.

Angelo was awesome to work with. This is the third time we’ve purchased furniture from him. He’s always been helpful, knowledgeable, and has never pressured us just to make a sale. We highly recommend seeing him if you are looking at furniture.

Chris was helpful and down to earth.

Once Danielle came to help us., she was amazing, professional, and very informative.

Went in to look for recliners for my husband's upcoming surgery and walked out with the perfect chair at an unbelievably good price. Thank you to Ms Upchurch for making my day!

I haven’t had my furniture put together yet, so can’t speak on that part, but my shopping experience was nice! Shelby was friendly and eager to help us out. The store was clean and well-organized also. I didn’t feel pushed/pressured to buy anything like you do at some places. Very relaxing experience for my mother and I.

Very professional and friendly staff. Helpful, yet not pushy. We felt comfortable while we were looking for new furniture and not pressured in any way. It was a pleasant experience, and Jeremy is top notch.

Jeremy was awesome. He was very accommodating when changing up selections and payment options.

Across the board the team here was great! MacKenzie was my sales person. She went above and beyond for my purchase!!!!!! She even came in on her day off to help finish the purchase!!!

Rolanda and Mr. Berry were amazing to work with

I loved that we were greeted by Susie and she went over some deals and told us to take a look around and to come get her when we had questions or ready to purchase, which we did. This was the best experience I have ever had shopping for furniture

Will was great, he had a warm demeanor and was not overbearing. Will knew when to step back and let me shop, yet stepped in at the right time to assist me when I was ready. Quick, easy, and painless to get my first bedroom set! Beautiful furniture as well!

Delivery was quick and very professional.

Shelby helped me and was very helpful. Very concerned about my purchase and very pleasant to work with.

Love this place. Nichole was very helpful..

very professional

Salesperson was patient with me while shopped and made my decision. And I was able to schedule delivery when I wanted it. Also delivery was excellent. Thank you.

Such an amazing experience. This was my first time buying a couch and Amy helped me so much and really was patient with me being so picky on the right couch!

Nichole Messina has been my sales person through several purchases. I’ve had wonderful experiences every time. She is very knowledgeable, courteous, and just a joy to be around. Thank you Nichole Messina for another wonderful experience.

My girlfriend and the mother to my child just bought and ordered a king size bed frame and headboard. Well it was set up and staged be the mattress was laid down. So little did they know after the delivery guys left and they put the mattress on top it was a frame for a California King. I've witnessed the issues go on for weeks, of my girlfriend calling Ashley, and been given the run around. Our one year old was even hurt because he feel though the cracks of the bed frame. This review go's in part with Chelsey McAllister review witch you could read below mine.

The person who waited on us was very knowledgeable about different items. Very good professional attitude.

Buying a bed from Ashley furniture was the worst experience. My mom Bought 2 king size beds frames and they delivered California kings. Tried to get ahold of someone to fix the problem but have been past around to several different people. It’s been 3 weeks and still don’t have the problem resolved. At this point it seems like Ashley furniture don’t care and value about good paying customers. I wonder if Ron and Todd Wanek would be ok with this type of representation of Ashley furniture. My next step is to reach out to corporate in Wisconsin. Until then this is what I’m left with

Very helpful with helping us locate the sofa set we saw online.

Very helpful and very fast.

The salesman I worked with was fantastic. Kudos to Russel S. for being patient.

Salesperson was great. Knew his product and was happy and fun.

Got a great deal on a couch, but was given horrible service in the process. I was blatantly ignored by multiple sales people (assuming because I am young) and was only engaged by the store manager of the store, when I was ready to make a purchase I had to go and find an associate to help me when they were all just standing by the desk.

It was a great experience

Russel is an incredible salesman to work with who puts the customer first always and has our best interest at heart. I would recommend Russel to anyone!

Very pleased do far with product and the service

The sales person was friendly, considerate and very helpful. If the item is as good as the service I'll be back.

Courteous, thorough customer service..

The salesman were very friendly and helpful. And didn’t rush us to make a decision

Makenzie was very helpful and friendly.

Bought a new mattress and platform bed for my father. Spent 2k twice this year, he downsized from the queen to the full. The new mattress came DAMAGED called 48 hours later. My dad's handicapped and almost fell off the side it's collapsed THEN they wanted me to lift the bed ( I have a bad back$ his nurse tried as well to the mattress and get a photo of the tag, the manager didn't know what side of the bed it was on then he asked me to take a picture of the mattress and then they would send a tech. Please treat your customers better

Excellent service. Lovely affordable furniture.

Sent the wrong couch and when I called, the store says it’s closed at 3pm on a Wednesday? The call center I got ahold of was no help either. Literally sat there for 15 minutes listening to the guy breathe on the phone with no resolution at the end. Guess I’ll have to go back to the store.

Jeffery was amazing! He was extremely helpful, and helped guide me to find my perfect furniture solution! I never felt pressured. When i got home, i was truly happy and had the biggest smile knowing I got exactly what I wanted! Thank you so much Jeffery and Ashley!

Jeremy was great. He knows the products and works with his customer. We are very pleased with his service. We would recommend Jeremy and Ashley. Thanks.

Susie did a great job taking care of us!

Chris greeted us when entering, gave us the lay of the land and let us roam without too many interruptions while checking in on us. He greeted us by name when we returned to make the purchase!

Very helpful sales associates. We found exactly what we were looking for at a great price. We have been shopping at Ashley Furniture for over 20 years and will continue to patronize them for 20 more.

My shopping experience with Ashley Furniture was great! My sales person was awesome and all staff was as well.

My sales representative, Amy, was great. She made the purchasing of a bedroom set, easy and painless. I was able to get exactly what I wanted and the entire purchase took me about 20 minutes.

Pleasant, professional service

Excellent experience with Angelo. Everything was first rate.

Chris R. Could not have made our purchase any smoother!!!! His knowledge and keen eye for a match was very much appreciated! We will definitely be returning soon!

Excellent customer care. Very informative and helpful.

Amy was excellent! She new her product and guided us to exactly what we wanted!

Lied to from the beginning. Was told they could deliver on Saturday and then told it wasn't possible when they called to scheduled. When furniture arrived there was a protusion that would definitely tear fabric. Delivery person called warehouse and I spoke to them. They said to have it noted and they would forward to service to come and look at it. When I got delivery confirmation email note of damage was missing. Now they are wanting me to do their job and get pictures and prove damage to them. Shady all the way around. Last time I buy anything from Ashley. I guess anything for a dollar and horrible customer service.

Great experience!

I would give a zero if I could!! The worse customer service I have ever dealt with. I've been waiting for a Non-Damaged bed since November. They deliver wrong parts and every delivery is a damaged item. I ask to speak to manager and salesperson, they say they will help and then they never call back. Corporate customer service doesn't answer phone and they don't reply to your emails.

Nice Friendly Sales manager. Gave me a good discount

The salesman was great but your finance company was not. Both me and my husband have 840 credit scores and no debt. They turned us down with NO explanation. Very very embarrassing. We will never buy anything from Ashley again for this reason

Did not care for the sales approach

Danielle was absolutely amazing! It was such a pleasant buying experience! Edit- i ordered a full size bed frame, mattress, and box spring for my daughter. For my son an ordered a twin size loft bed frame. I also ordered a kitchen table set with 6 chairs. The night before delivery i got rid of my kitchen table and chairs, and both of my kids beds as they instructed the rooms needed to have enough space to build in. Delivery #1 they forgot to mention that my daughters mattress and box spring was on back order, had i known that i would have purchased them else where because what’s the point of having a bed frame and not being able to sleep on it. When the builders were putting together my son’s bed they broke it. 4 of the 6 chairs that came with the table were very wobbly and the legs were uneven. The delivery person was shocked and told me that the people in the warehouse who built them were suppose to put them in a glass table to check for evenness, one chair literally had a leg that was shorter by over half an inch so he said it was clear they didn’t do what they was suppose to. I was told i could either have them take the entire set back and leave me with no kitchen table and chairs or i could have a tech come out and fix/replace the chairs. I opted for the tech as i have kids and would prefer they have somewhere to eat at. The first appointment with the tech was a month and a half out which is nuts. The manager at Ashley’s, Michael, was able to get it sooner. Delivery #2- they brought the mattress and box spring. This time when pulling out the pieces for my son’s bed they were already broke. That’s over 2 weeks at this point my son is left with out a bed. The tech came- she said she was only informed that 1 chair was having issues, 4 of them were, i had an adult here while she was here because i was at work, the adult signed for the chairs but thought she was signing that the tech was here she didn’t realize she was signing stating that the chairs were fixed… THEY WERE NOT FIXED. When getting back in contact with the service tech people they said they’d need pictures of the issue… HOW DO YOU SEND A PICTURE OF A WOBBLY CHAIR?!? I told them i can’t photograph the issue since it’s wobbly chairs so they closed the case and I’m stuck with them. Delivery #3 roughly a month later my son finally has a bed. While going over the paperwork to see who do i contact over all these issues i realize that the sales rep over charged me for my sons bed. The sign in store and the price online were both $270, i was charged $335. I brought this to the manager, Michael, attention and asked for the price to be fixed. He claimed that the price couldn’t be fixed, even tho i was over charged $65 for the bed frame since i had financing through one of their third party companies. He offered store credit, never told me how to get the store credit, it was never mailed to me, nothing. But also why would i want store credit when this entire process has been a nightmare?!? I’m stuck paying $65 more for a bed than i should. I still have 4 out of 6 wobbly/uneven chairs. This is the 3rd time I’ve changed furniture, and the third company I’ve used to do so and honestly this was the absolute worst experience I’ve ever had. Beware that the delivery people are not great builders, the sales reps aren’t upfront when you schedule delivery about merchandise being on back order, the service techs aren’t great at their jobs, the manager tries to breeze things over with store credit that i have yet to actually see, make sure the prices are correct before signing for financing (my rep skipped everything on the iPad and just went to where i sign), oh and somehow even tho i financed with a third party company i ended up with a Ashley credit card and I’m not happy about that either.

As always, great experience!

Beautiful store, the mattress salesman was very professional with all details. The credit manager was fast with my approval of credit for the new mattress. Thanks a lot.

Very pleased with the service, not high pressure at all, and the large selection of both traditional and contemporary styles. Jeff was a great help and I can’t wait for my dining room furniture to be delivered!

We got a great discount on our furniture. There was no sales pressure. We had a very knowledgeable sales person, Angelo Blakely. Angelo was very helpful, assisting us to select the Perfect furniture for us.

Good furniture, and if you're selective, durable furniture that will last. Quality varies, but overall, good products.

Danielle was great. Gave me time to walk around but still checked in regularly. She helped me match items up and made suggestion when I requested.

Shelby was great AGAIN! We purchased a bedroom set and a chair over MLK weekend. We purchased a couch from her a couple of years ago also. She is very knowledgeable about their products and never pressures you.

Chris went over and beyond to make sure our buying experience was comfortable and reassuring. We will most definitely be back to purchase more items for our home. After visiting several stores we felt that Ashley furniture quality was top tier.

Great experience! Thank you, Shelby!! You rock!

Jeff was awesome!

Our sales woman was amazing

Nichole was very helpful. She answered questions knowledgeably. Overall, our experience was very nice.

The service was great when I walked into Ashley furniture this past weekend

Store is fantastic but delivery needs to be worked on

Kaitlyn was extremely helpful, patient, understanding and explained everything very well. I would recommend Ashley to everyone looking for furniture. Thank you.

Nichole was easy to work with and was not a pushy salesperson and easy to work with. Found a sectional that me and my girlfriend really liked.

My salesman was great, not pushy and very informative.

Professional service…knowledgeable sales associates. I would recommend to my friends and family.

Low pressure great experience

Angelo Blakely and Susan Eichhholz were extremely helpful in helping us find the right couch, loveseat and chair for or family room! We visited a few stores and came back to the Ashley Furniture store in O'Fallon, where we found appealing furniture for a very fair price!

Amy was very helpful and helped with determining which products would best suit our needs.

Shelby was great , gave us our own space to look around but always stopped by to answer any questions we had !over all a great experience!!!!!!!

Amy was so helpful and very kind that I will definitely be back .

Jeff did a great job working with us on a new couch. Great price and service.

Sue is great to work with and deliver was smooth

They did great. Very professional! Love the furniture 😍

Jeremy was knowledgeable and very easy to work with!

Great selection! There, I left a review. Now, please stopping asking me to.

We have used Ashley Furniture several times in the past. The last couch we bought has lasted us 12 years, and actually still works, it has just started peeling and we are ready to move on since our kids are getting older. I recommend going into Ashley and physically sitting, touching, feeling, and testing the furniture. They have a wide selection of everything and you will be pleased.

Susie was great to work with, so patient while we decided on the specific pieces of furniture we wanted to buy. Extremely helpful and friendly too! Love what we purchased!

Ashley Store is the only furniture store in the area that had what I wanted, a 11/2 Recliner. I am very pleased with my purchase. The sales associate was great and made sure I got exactly what I wanted.

Walk in found what I wanted and was on my way. The gentleman that helped me with very very courteous and I appreciated

DON'T BUY THE PROTECTION PLAN! This is a scam perpetuated by the Ashley Furniture corporation. I've read numerous complaints regarding either not getting the protection plan back after the 5 years is up like they promised (that's what happened to me) or not getting claims taken care when using the protection plan. I have personally spent thousands of dollars on Ashley Furniture products but they just lost a loyal customer and everyone is going to know about it. I've also put in a complain with the Better Business Bureau.

Very unhelpful customer service, sold broken furniture. Internationally brutal customer service. Awful service do not buy from them!

Very great service

Furniture broke right away and employees were intolerant to explain options or offer meaningful resolution for unreasonable problem

Sold me faulty product and is totally unwilling to swap the furniture for their mess up, embarrassing customer service

Sells broken furniture, don’t shop here. Anywhere else is better, over priced for the garbage you get

Great service! Everyone was very helpful and we were able to get the item delivered same day!

I found what I want very quickly and got a great price. And delivery in four days.woo hoo

My wife and I had a great experience here. The sales people on the floor were not overbearing and very helpful when we needed it. We worked with James Booth and he did a fantastic job. Very friendly and conversational. He is very knowledgeable and really took time to run through everything as we made our purchase. He made sure we were all set up before we left the store. I felt like we were taken care of and really appreciated his customer service. I have a really good impression on Ashley Furniture because of him and I plan to go to Ashley Furniture in O’Fallon in the future.

Our salesman was extremely polite and professional not pushy at all made for a great experience

The delivery went great although there is a scratch on the side of the table please let me know what I need to do. Thank you.

Our visit today was great. We were looking for something pretty specific and Susie spent a lot of time making sure that everything was great I give her 10 Stars.

Jeff was great!!!👍👍👍

James is great.

We were greeted quickly and received fast service and all our questions answered! Thanks so much!

Recieved much more assistance than we have at the kirkwood location. Thank you.

Jeremy was very friendly and helpful.

My salesman Jermey was fantastic. He made everything a breeze and was very polite and he inviting. Highly recommend working with him.

The salesperson was very knowledgeable and helpful. No high pressure sales. I bought a king size upholstered bed at a very reasonable price.

Love the furniture from Ashley! Their delivery service is very clear and efficient. The staff friendly and responded quickly to our questions. We are very happy with whole experience!

We walked in about 8p.m. after coming from slumber land furniture 👎🏽and was greeted by a guy named Chris who was very nice and knowledgeable about everything in the store very respectful of our space but kept an eye on us to make sure he was available if we needed his help.... we ended up buying bed set and mattress & bottom box at a really good price.. thanks Chris we'll be back

Great Selection and Great Customer Service, Nichole was Amazing!!!

I had furniture delivered to my home today, and after seeing it with my other furniture, I don’t like the look. I called Ashley to return the furniture (coffee table set and a small accent chair), and they informed me that they don’t accept returns of any kind. Well that’s the first time anyone has ever told me that. No where in the sales process did it come up. Called corporate and they also stated that no returns are accepted by Ashley furniture. I would have even accepted a restocking fee, but they refused to work with me in any way. Ashley has lost a customer for life, and I will tell everyone I know to avoid them.

Excellent service. My associate was very helpful, friendly.

Amy was great@!!!!

Worst experience with a retail store I have ever had. They have 4 customer agents nation wide. Could not deliver most of my parts but told me they have a no return policy on the 2 of the 4 pieces I had picked up 3 weeks earlier. 4,5 hours on phone with customer no service. I was hung up on twice. Went back to store witnessed customer service hang up on my sales men 2 times then his manager 1 time. Manager went crazy. Never worse retail experience. I’m 60 no kid.

Helpful service. Easy checkout. Delivery service fantastic.

My salesman Will was awesome, polite and very caring.

Everyone did a great job from the sales personnel to the delivery guys. The delivery guys were very personable and helpful. Only problem was when I emailed an associate to ask a question I never heard back.

I had seen a Dining table and chairs on Ashley’s website and wanted to see it in person. Amy met with me and I really liked the set and purchased that evening. Amy made it easy and fast. Loved her warm personality and will buy from her again. Thanks

I had a very informed salesperson. Her name is Amy. I was in and out in about 30 minutes. I learned a lot and was very comfortable with her. She did a fantastic job. I will highly recommend shopping at Ashley Furniture and requesting Amy. Thank you.

Danielle was amazing!

Pre order went great. No one minded my slightly rambunctious kiddos either and I didn't get any dirty looks, they said let them explore it's all good, so that helped me focus on my mission. I'm scheduled to have my order delivered next Friday so I'll post updates if needed.

The staff were helpful and very easy to work with.

Purchased a living room set from Ashley the driver told me the chair was damaged and he would have one right out this week. Never heard from anyone when I called found out my the rest of my furniture is six weeks out I asked If they would come and get the delivered furniture they refused to take it back. So the new furniture we wanted before Christmas is not coming and we can not go buy anything from another store. Ashely screw us but actually it’s Chad Spencer who individually owns the stores so “Chad Spencer Screwed Us” he runs his own customer service team, which gives no customer service !

Danielle was great! She gave me the space that I needed to look on my own and yet checked in with me to see if I had any questions, which I did. She answered my questions, efficiently and quickly.

Salesman Chris was very knowledgeable on product and very professional! Nice guy to do business with!!!

Ripped couch. Spend 3 hours trying to get help. Worse experience. Ever.

Delivery was on time. The guys were quick and respectful. I love my new couch!!

Great customer service great selection

Terrible experience The wrong table no chairs terrible delivery drivers rude. The whole package is wrong. Need to be picked up don’t want it.

i was helped in purchasing a bar stool. the gentleman was nice and helpful. the purchasing process which was not his fault seemed to take longer then needed for just one chair. expected to receive the chair on the 5th will see if all that goes well i can then add to the stars

Chris was our sales lady, and she was fantastic. She listened to our concerns, and we were able to find everything we needed & wanted. We purchased a corner sofa with a chase, also an entertainment center with a fireplace insert. I can't wait for them to be delivered and start using them. When we met Chris that morning, I said that I wasn't paying for delivery. Well Ashely charges for delivery and not a set price nor is it calculated by the amount of furniture you buy. It is calculated by how much money you spend. I said I don't care I am not paying to have it delivered when I am paying a high price already because furniture is the highest marked up item, we American's buy. She took it out of her own pocket/commission to make it, so I did NOT have to pay for delivery. I thought that was so nice of her to do that for me. She was so accommodating and sweet. I wish she didn't have to do that. I wish Ashley didn't charge for delivery. I just want Ashely to know that Chris is an exceptional employee and makes sure her customers are very happy before they leave. Thank you, Chris, for your hospitality and being a great saleswoman. Ruth Wilson

Update-Delivery guys had a tough time getting the new sofa in the walk-out basement slider door. Being winter, we did not go out that door until 4 days after delivery. They chipped the vinyl clad in six places when they pushed it in. Ashley said we only had three days to complain. They refuse to fix the problem they created! We will never buy another piece of furniture again. Very poor customer service.

The people at Ashley Furniture in O' Fallon were friendly and helpful. The updates for the delivery and the young men who delivered and set up were professional and courteous.

The person assisting made an off hand remark about me having anxiety and it was very unprofessional

1. Good service 2. Great collections 3. Overall very much satisfied.

Very pleased with staff and store manager

Such a great experience buying at Ashley! Amy is always such great help & has been along for the ride with us through our furniture shopping journey! Highly recommend her and Ashley for all your household needs!

Furniture quality is good. A little confusion with delivery text, but all was delivered on the order and put where we wanted it. Have purchased from Ashley over 15 years and will again. .

Phenomenal experience - I was making a small purchase and Mackenzie treated me like any other guest ! The staff was all very friendly !!

They changed our delivery date and never notified us. A phone call, email or text would have been nice letting us know. This isn’t the first time Ashley has let us down with terrible communication. Update: Another reschedule with more excuses. They forgot to add it to the truck this time so now we wait another week. I’m not gonna hold my breath. Very disappointing. Newest update! Glad I didn’t hold my breath. Again delivery was changed on us by text. Not telling us sorry or even an excuse. Just with new delivery date options pushed out even further. This place is a joke and I regret making the purchase knowing very well how we were treated on our last purchase.

Nichole was great!

Wonderful customer service and extremely courteous delivery individuals.

The store showroom sales person was very helpful and responsive. Delivery notifications were great and the delivery team was accommodating.

Great and friendly quick and did a good job picked up everything

Makenzie was very kind and made the mattress buying experience wonderful!

My associate was great. I bought a mattress and adjustable base. But the furniture was delivered late and then the mattress had a hold in it. I had to wait for another delivery and miss another day of work. I also did their no interest for a year credit cared through synchrony bank. I went in to pay it off and was charged interest for the entire year which doubled the amount I owed them. When I called to discuss it, they were rude and were not willing to allow me to pay it off to avoid that charge. I love my bed, but their customer service is severely lacking. They don't seem to care about their customers at all. It is truly sad in this day and time that people are just a commodity.

Our sales person Suzanne was very nice. She wasn't pushy and she was a delight to work with.

Great customer service!! I tend to overthink and be very Indecisive when it comes to making large purchases but Jeff was great! He was very patient with our family and didn’t try to rush us or pressure us into making a decision. He even worked an hour beyond his shift to make sure our needs were met and our questions were answered. Jeremy helped with our paperwork and he was great too. Thank you Ashley for the good experience. We are beyond excited to lounge on our new sectional! LaToya

Our sales rep Will was great. Actually everyone we dealt with was professional and very nice.

Good experience.

Beware of this store! They sold me a defective electric recliner. Two months later it broke down . They did not answer my calls for 2 weeks. Then later it died. They said they had no parts. Their warranty is no good. For 1ooo dollar chair they would not return my money. They gave me a cheaper 500 dollar chair. Deliverymen were rude. I never rec a ny papers for the warrenty. They did not deliver for 3 weeks. They refused to take away the damaged chair. I have to pay almost 100$ to hVe their trash hauled away. Cannot believe such poor lying customer service. I got on website and was shocked to read their terrible reviews. Customers from Many states all had same complaints of being scamed w defective furniture and even a note saying they do not repair it. READ REVIEWS BEFORE YOU BUY HERE. BAD REVIEWS FROM CALIFORNIA ARE numerous and shocking .

Associate Angelo was knowledgeable and helpful. Purchase process, choices, and prices were great.

Nate was informed, very helpful, and left us space to make a decision. Good experience.

honestly, I was trying to give you guys a second Chance even though I have bad experience dealing with your company before but honestly you guys don’t deserve it. Your prices is really expensive compared to other companies and the delivery charge and the protection plan. are Overpriced $619.99 for delivery. $1280 for protection plan for living room sectional. This is ridiculous.

Staff was very helpful and found a wonderful sale with the perfect side pieces to go with the comfy furniture I found. I left feeling very excited and satisfied with my purchase. Have always had a great experience with Ashley.

First time in Ashley , so far a 5 star experience. Got what I was looking for , for a great price nowadays

Always..,every visit the showroom looks incredible! So much to look at and choose from. Even the accessories are so awesome. Sales staff are friendly and and allow u time to look without pressure.

THE WORST customer service EVER. I would rather sleep on a cold wet floor than buy one stick of furniture from these thieves. Ordered beds wrong frame sent, ordered again wrong mattress sent. Delivery guys arguing with each other. Manager of store NO HELP. Customer service couldn't speak English. Would not call back when promised. Tried to return box spring " no returns allowed". So I have called credit card company to dispute charges, as they will not follow through! UNBELIEVEABLE that these are a national company that is this bad. DO NOT BUY ANYTHING FROM THIS COMPANY, YOU WILL REGRET IT!!!!!!!

Shelby was very friendly and helpful

Very helpful and so nice and ready to help you..

Amy Carroll took care of me right away, was very delightful to work with, she’s a good listener and helped me find what I was looking for.

Bought two items and both were damaged.

Salesman James at St. Peter location was great. Lots of help and suggestions.

Friendly sales associate who aren’t pushy!

Great products and great customer service!

Sales lady Chris was amazing

Over priced, outrageous

Salesperson was very professional and knew how to get the job done quickly and effectively

They were excellent. Andrea was so helpful and patient. Also the manager stepped in and helped us when Andrea was assisting another Customer. We actually received great customer service. Which does happen much in these days! Thank you

Great, friendly, helpful.

Delivery excellent; but it took WAY TOO LONG to schedule when promised to schedule within 10 days. And upon trying to track the reason for the delay, each call gave me different reasons while the automated system continously promised within 2 weeks.

Chris was very helpful.

Go see Chris, she was great! Let us take our time browsing for a bedroom set and mattress. She knew it was a big purchase and did not pressure us at all, but provided great info and support. We ended up going to a few other places and the decided to come back to Ashley and complete the sale with Chris. She walked us through the whole purchase and got us delivery in about a week- week & a half, delivered today. Delivery was updated & timely, and all furniture looks great, we’re very happy with the purchase & service.

Greeted when I walked in the door. Was shown several options of the piece I was looking for. Sale was quick and easy. And scheduled delivery when works for my schedule.

Very fast. I knew what item I wanted and someone was with me within a few moments. The purchase process was very fast.

Chris was great to talk to and deal with. Super helpful. Could not have been happier! Thanks

Love Amy!!! She’s AMAZING!

Excellent Very nice experience.

We were looking to purchase furniture for entire house, and was extremely disappointed in the quality of the furniture. The doors on all of the bedroom sets either stuck or felt like they were going to fall apart as you open them. The material on the couches were so thin that you felt like you could put your finger through them and actually some of the couches on clearance already had holes

Nichole was great! Made sure to check on me often, and answered all of my questions and more.

Great selection of furniture, and the staff were very helpful and friendly.

Danielle was amazing! Very easy process and extremely pleased with Danielle's customer service! Thank you! Can't wait to get my new chaises!!

We worked with both Jeff and Joe and they were very friendly and helpful during our furniture purchasing process

Found what I wanted, Salesperson was helpful, it was a good experience.

Friendly salespeople

Sales associate James was very helpful and attentive. Great experience

Very happy

I purchased living room furniture. The lining underneath was ripped looked like from box cutter and had a big shoe print. Told the delivery guys about it, stated that I was not going to sign the the delivery ticket stating that I was happy with everything. Well it showed the delivery on my phone along with a signed ticket that I DID NOT SIGN. One of the delivery guys signed my name

Angelo went above and beyond with his assistance! Very happy!

Chris was great!He is now my official goto salesman @Ashley.

I was treated with such top notch customer service when shopping for my home very professional and great staff from purchasing to picking up my furniture and loading my vehicle with my new purchase

Everything went well I knew what I wanted and how much I wanted to spend & Joe Dennis almost, with in acouple hundred $, made it happen.

Quick and simple. Angelo was great.

Love the store love the merchandise. And I love the girl that weighed it on us.

You shouldn't be advertising different prices than the in store prices. The price online, it didn't say online only, says a price that is $1,000 cheaper, you are scamming people. How many people pay that price instead of the advertised price? You willorice match if someone complains, but that's not good business practice. It's false advertising.

No one greeted me and selection was mediocre at best.

Great service!

The selection at this store was great. Our sales experience was not. I felt pressured, lied to and disrespected. We cancelled our order and bought from a different store with a $325 difference in price. Will never go back.

Jeffery stegeman was very helpful and friendly answered all the questions I asked , and I left out of the store very happy with the sofa I selected. Once again Jeffery thank you for your help.

They were very fast

The manager and staff earned the star The company earns NO stars! It is very disappointing that a company offers a free yeti cooler or $300 gift card with purchase of $2500 and I spent nearly $8000 but was not eligible for the free item because I chose to finance, It truly is false advertising I am still spending more then 2500!! Shame on Ashley furniture.

I appreciate that the sales people are friendly and helpful not pushy or intrusive. Our sales person Danielle did a great job.

Nicole was my sales lady and she was super nice and got all my things lined up for delivery! UPDATE: I would never go to Ashley furniture again!!! ONE WEEK after I purchased the table and chairs for $1444.00 it went on sale for 1109! I asked for the price adjustment and the store manager Tim, told me he basically didn’t care if I got the adjustment or not. He gave me a number for someone above him, I called and they said yes they would give me the adjustment…. I never got it… called back again and the supervisor told me no I could not get the adjustment. What horrible customer service. This would be a 334$ adjustment. I at this point told them I would return it and re purchase for the sale price.. they said I could not return, all sales are final - I’ll never be back to Ashley furniture ever

Jeff was very helpful and friendly. It was a very busy holiday weekend.

This was the easiest furniture shopping experience I’ve ever had! The manager and our sales person were amazing!

the man who helped us was so nice and fun! Made buying a new couch so easy we were in and out within an hour he knew exactly what to show us!

Very good experience. Nicole to us right to what I was looking for.

Employees are very friendly and helpful! Great selection. We will be back!

Chris was informational didn't push us to make a selection or choice .He was polite and was a big help.Thank you Chris.

No pressure. Found what we wanted and sales person was excellent.

Great experience, Amy was very helpful and nice.

The sofas that I had found online were not in stock. But we found 2 that we liked. Chose 1 to purchase. Jeremy was very helpful.

Jeremy took good care of me. I can't wait for my furniture to arrive.

Shelby was awesome and treated us like family! Highly recommend!!

Danielle was very helpful in finding us our perfect sectional !

We had a wonderful experience at Ashley Store. Our salesman was Joe Dennis and he was so informative and made the whole process of buying our new sectional so pleasant! I highly recommend not only this store, but specifically the O’Fallon, MO location! Very impressed! Thanks again Joe!

It was great. Shelby help me and I was in and out in no time

Good customer service but they have a communication problem and very disorganized. They also have a bad delivering system.

We had a wonderful experience with all the staff at the O'Fallon Ashley store. The staff is very knowledgeable and helpful. They were able to answer all of our questions and we never felt hurried even though we were at the store near closing time. The sales staff is genuinely friendly and made our buying experience amazing.

Our salesperson Brittney did a great job answering all of our questions in a timely manner. She was professional, but friendly throughout the entire process.

Great service - thanks joe

Susie did a great job. She was very helpful and personable.

Fast and friendly customer service, with no sales pressure.

Great experience buying from Ashley Furniture. Chris Rudat was terrific and made the whole purchasing process easy. He was very helpful and courteous.

Will was very helpful & knowledgeable. I love Ashley furniture’

Amy was great. She was very knowledgeable and helpful while allowing us to look around independently. We were able to find what we thought we wanted but wanted to take some time to think about it. She was very understanding and told us what hours she would be working over the next few days. We decided that what we had picked out was indeed what we wanted and went back the next day to order it. Amy was friendly (again) and remembered exactly what we had selected. She helped us place the order and arrange for delivery on our schedule. We have always been happy with Ashley quality and service.

I needed a small piece of furniture and looked online and found it at Ashley. I called the store because I wanted it assembled and delivered. In less than 5 minutes they had me taken care of and the item will be delivered mid week. Awesome service.

Purchased a leather sofa and loveseat today at Ashley Homestore. Great customer service by Angelo Blakey. Delivery will be in 1 week! So happy with my purchase, service, and 25% off sale . 👍😊

Shelby was very helpful during our purchase of an end table today!

Great help finding what I was looking for.

Clean store and great customer

If I could do 0 stars, I would. My service rep (Joe from O'Fallon, MO) made promises and failed on them multiple times in my most recent experience with Ashley Homestore. First, he told me to call him (because he couldn't be bothered to call me) before I go pick-up my loveseat to confirm the loveseat would be ready on the day he gave me. We agreed on 9:15, as his shift started at 9:00. I called him several times with no answer. Finally, after calling the store and customer service multiple times, I decided to drive to the pick-up location at about 11am to take a chance that it was ready, as their "computer system was down and they couldn't confirm unless I went in person or tried another day." After driving there, and still not hearing from Joe at all that day, I found that he never properly handled the sale, and they were unable to provide the loveseat until the O'Fallon store corrected it. After waiting at the pick-up location for approximately 1 hour, I finally got Joe on the line who had left his phone in the office to charge. Why Ashley has Joe using his personal mobile to provide customer service is beyond me, but finally he finished his job and after nearly 3 hours of frustrations, I finally picked up the loveseat and made an hour drive home. After opening the packaging up, and starting to put the legs on, I found that 4 of the receiving holes for the leg bolts were damaged bad enough that bolts could not be threaded. I called Joe and he assured me that an emergency repair would be out to resolved the issue within 24 hours. This was on Saturday July 22. After Joe or repair people never reached out, reached back to Joe on Monday. Finally on Wednesday, they confirmed that they should have never sent my out the door with the loveseat as the damage was too bad to fix at my home. Instead of coming to bring me a new loveseat or repairing the one I had, Joe said they would only be willing to exchange if I brought it back. After wasting so much time and money, I told Joe that wasn't an option and they either needed to bring a new loveseat or make it right through some sort of refund.... Joe hasn't responded to calls or texts since July 29. Hope he is ok, but why Ashley has him as a single point of failure in customer service is NUTS! I went to Lowes, bought new hardware, and fixed it myself for less than $10 and in under 30 minutes. Tell me why Ashley couldn't just make it right from the beginning? Why won't Ashley make their clear mistakes right? DON'T BUY FROM ASHLEY HOMESTORE! @Ashley, Joe says he documented the damage and my requests. If you don't have the evidence, let me know and I will share the full text / imaged exchange I had with Joe.

Not too happy with Ashley furniture ordered a couch delivery was horrible they dropped the couch and damaged waited for weeks before someone came to fix it then ordered 2 tables took months to receive then opened to put together and one table had a leg that was snapped in half so now i have to wait for a tech to come out before it can be replaced, just too much irritation not sure if they will continue to get my business

Everyone at Ashley was super kind and helpful!

Worst place to buy a new couch. Came damaged in 3 pieces. Still waiting for them to make it right. Have promised so many things never delivered on one of them. Store management doesn’t care they treat you like a waste of time, sales doesn’t fix the problem, customer service has been a pain. I wouldn’t even rate it a one star if it allowed me to rate it zero stars. Customer service is horrible. I have wasted so much time on trying to get a new couch fixed which is not right! They should have reached out to me and made this right.

Danielle was very helpful. She did not push. Left us alone to think. Explained all our options regarding our purchase.

It was a great experience the sales person Chris was knowledgeable and very helpful. My only draw back is when the sale took place we had to wait several weeks for our items. But I woul recommend visiting the location for your furniture needs.

I was shopping for a specific piece of furniture. Jeff directed my search and remained available without being pushy or intrusive. The purchase was completed with ease. Thanks, Jeff & Ashley Furniture!

I received excellent service and assistance with my purchase even though it wasn't an expensive one.

Will was my sales guy and was very accomodating. He found what I wanted and made it so easy. Thanks to Will Marbley!

Nice employees and very helpful.

Amy was fantastic and knew what she was talking about.

Had a wonderful and knowledgeable salesman. No pressure!! Bought a couch and a loveseat.

On the 30th of June I received a full side bed. The extra box was totally taped up. They opened the box and the pieces weren’t in the box. The delivery people said they couldn’t take the bed with then the pieces would be delivered in 7 days. Well August 1 I received the pieces and today the robot told me they can’t put the bed together for me. This is the 3rd thing Ashley has messed up on my furniture. I think 1 star is too much.I sent an email to you all a week ago and haven’t heard a word. You the owner of Ashley said to email you and I did.

They have the best selection at good prices. Mackenzie gave me a deal that was affordable and the process was easy and fast

Terrible!!! Getting customer service is impossible!!! Once they take your money they leave you out in the cold.

I would not recommend purchasing from Ashley. It has been a headache to confirm delivery of our CORRECT furniture - we ordered a modular sectional and 1 piece was the incorrect color. Salesperson blaming the warehouse and delivery for messing up, and the delivery folks blamed the order entry by the salesperson, meanwhile we don't have the correct pieces for our couch. Then on top of that, we simply want to return a piece that we don't want - we were told if we don't want a piece we have 72 hours to decide to return it. The same store salesperson gave me an incorrect 1-800 to have a refund and return pickup placed. (The was a separate Ashley customer care team, who told me that the store should be able to process returns and refunds - which also took me a 20 min hold time to get in touch with them). So I then call the store AGAIN to speak with the store manager who tells me his hands are tied, gives me a correct 1-800 Ashley customer to call to process a refund and return. He wasn't certain on their hours, and turns out they're not available on Sundays so I get to call again tomorrow.This has been an AWFUL experience since placing the order that is STILL unresolved. I will not use Ashley again.UPDATE 1: I called the correct customer service , and after waiting on hold for 20 mins, was told their systems was done and they couldn't process anything for me and that I should try calling back again later today. The store manager can only process essentially an email to corporate requesting a return/refund and says "we will see what they say".I'm trying 1 more time to get my return and refund processed, against my better judgment, and if I'm not successful I'm filing formal complaints with the state attorney general and the BBB. Worst experience I've ever had.

BUYER BEWARE! I would not recommend purchasing from Ashley. It has been a headache to confirm delivery of our CORRECT furniture - we ordered a modular sectional and 1 piece was the incorrect color. Salesperson blaming the warehouse and delivery for messing up, and the delivery folks blamed the order entry by the salesperson, meanwhile we don’t have the correct pieces for our couch. Then on top of that, we simply want to return a piece that we don’t want - we were told if we don’t want a piece we have 72 hours to decide to return it. The same store salesperson gave me an incorrect 1-800 # to have a refund and return pickup placed. (The # was a separate Ashley customer care team, who told me that the store should be able to process returns and refunds - which also took me a 20 min hold time to get in touch with them). So I then call the store AGAIN to speak with the store manager who tells me his hands are tied, gives me a correct 1-800 Ashley customer # to call to process a refund and return. He wasn’t certain on their hours, and turns out they’re not available on Sundays so I get to call again tomorrow. This has been an AWFUL experience since placing the order that is STILL unresolved. I will not use Ashley again. UPDATE 1: I called the correct customer service #, and after waiting on hold for 20 mins, was told their systems was done and they couldn’t process anything for me and that I should try calling back again later today. The store manager can only process essentially an email to corporate requesting a return/refund and says “we will see what they say”. I’m trying 1 more time to get my return and refund processed, against my better judgment, and if I’m not successful I’m filing formal complaints with the state attorney general and the BBB. Worst experience I’ve ever had. UPDATE 2: Finally got a hold of a customer service agent that had an operating system. They informed there is not a return or refund policy unless you refuse shipment at time of delivery, so the salesman lied to us that you have 72 hours to return an item. UPDATE 3: I’ve filed complaints with BBB and MO attorney general. The website return/refund policy is misleading, what was communicated to us as consumers was misleading as well. Oh and the # I texted below is a general customer service # that had 0 awareness to this google review.

A really poor experience that still isn't resolved. Multiple issues with communications and delivery. They delivered an incorrect part that still hasn't been replaced. The store employees are attempting to help but are helpless.

James was amazing & helped us find exactly what we were looking for! Excited for our kitchen table set & mattress to arrive!

My salesmen listened to my needs and wants.

Spent almost 11k on a mattress and base. The delivery drivers were rude and made me uncomfortable. They also delivered my bed damaged. My mattress and base are both damaged. I got hung up on by Ashley customer support over the phone. It’s impossible to get in contact with anybody from the store. The person I got connected to didn’t speak English. Once I chatted with somebody online he told me it’s not Ashley’s problem my bed is defective I need to reach out to tempurpedic. He said there’s no return policy once it’s in my home despite me being told before I purchased at the Ashley store I had 72 hours this has been the worst experience of my life and I’m not exaggerating

Very friendly and super helpful manager. Lol I thought so but he will tell you their furniture is in stock, when it isn’t! We wanted a couch that he said was in stock, but after 3 weeks we still were told by delivery that our couch isn’t in stock for 2 more weeks. We canceled our order, I don’t like being lied too.

I had a wonderful experience ordering over the phone with Brittney! She was pleasant and very helpful!

The staff were very friendly, great service

Chris at Ashley’s was very personable and fun to work with. He explained everything clearly and thoroughly. He was knowledgeable about options for us and took the time to show us everything we wanted to see.

Excellent service. Our salesman was very helpful and knowledgeable about the product and the sales process.

Mr Booth was the perfect blend of professional but very personable Great product knowledge- handled every objection He is a great brand ambassador for Ashley In a digital world that is very impersonal - his service was just the opposite very personal and appreciated… very rare in todays world 🌎 Great products showcase at this location call Mr Booth if you are in the Market

Brittney was so helpful and patient with me when I was choosing a couch for my home ! Thank you so much !

We love the OFallon location and working with Angelo!!

I did not notice when placing the order in the store that it was incorrect. I had to refuse delivery and now waiting for store to contact me. That was 3 hours ago and nothing yet. It does not help that the store phones are down and mot able to call except on a cell phone with the store.

Very disappointed in selection options. Store only Carries top end options. We found a lot we liked online for lower prices and the store doesn’t honor those prices. To buy online furniture from them the price is about 25% higher. First sales woman we had Wednesday night was disinterested in helping us. The young lady we had Thursday night was incredible.

We will NEVER shop here again!! May 2022, upon moving into our new build we purchased nearly $12,000 worth of furniture from this location. I had been communicating with an associate for at least a week, and had almost everything picked out except a mattress. We spent nearly 3 hours in the store on May 28, 2022, finalizing our purchases. We were told the ENTIRE visit by our associate, that we would receive 36 months 0% interest. After paying nearly $3000 up front, my husband and I took them up on the financing. Upon reviewing my recent statement, I noticed I was being charged $80 a month in interest. Upon investigating this thorough Synchrony Bank (who Ashley uses for financing) and the store manager, it was found that our associate only financed the mattress (roughly $3600) for 36 months no interest and the rest for 6 months no interest. After speaking to the store manager , he spoke with the DM to which he said there’s nothing they can do!! I have reached out via email to two directors of guest relations two weeks ago, with no response to date!! Upon talking of our situation with a random stranger (Lowes ASM), she had the exact same thing happen to her at this same location with zero results!! Please AVOID this location and ANY Ashley Furniture Store!!!

Sales representative was very friendly, helpful and attentive.

Our sales rep Jeremy Mahoney was very knowledgeable & helpful. He treated us with respect & answered all our questions.

Mr Dennis was very knowledgeable and was able to answer all of our questions. He didn’t pressure us or rush us into a decision. Over all it was a great experience!

Good service, good selection… sales persons give you some space…

If I could give a zero star rating, I would. We were deceived by Ashley salesman twice now. They sell you a protection package or a "GBS" as a $149.99 add on of which they told us after the period of protection ends and if it has not been used, we get that $149.99 back as a credit to use in future purchases. We waited the period of time which was 5 years without using the package and we're finally able to use the credit. What both salesmen neglected to mention (two different sales, one purchased at a different time) that we can only use that $149.99 credit on anything priced at $500 or more. Completely deceived us. Absolutely unacceptable service. We will NEVER be going back and I'm sure after seeing the deslotation of customers, they won't be in business much longer.

I truly enjoyed the experience

I had a good experience. I would definitely recommend asking for Mackenzie, she was great!

Danielle was super helpful and nice making my purchase experience amazing!

Joe so incredible! He let us peruse at our leisure like we wanted to and when we had questions he was right there!

Brittany was excellent, very cheerful.

I have been waiting on one accent chair for a month now. The back story we waited for 3weeks for a chair, cool no biggie. right? My husband drives an hour away to get it because we have a SUV get home the chair is completely damaged, the wood of the chair has nails sticking out, and the base is chipped in half. Still, no biggie, will just get a new chair, and exchange it. Well, the first representative states they cannot bring the new chair, and we would need come back to warehouse, and get it. Well, again that’s another 40mins to and from, due to the inconvenience I asked for it to be sent to my address. The lady I spoke with stated she can make note of this and we should get a call in less than 48 hours. Well. 7 days later, we call back the new representative stated there is not an order for this, and no notes to back up my experience. I then, call the store no answer, I call the sales person leave a voicemail. No call back . Yet, I called from my sisters phone from out the state he miraculously calls her phone back. So I explain to him. Still no chair. He states he will submit a ticket, asked for pictures to submit them. I just get a text this morning asking for more pictures………. Seriously come get this broken chair out my living room. Because it’s just not as nice as I thought it looked anymore attached to all this NONSENSE ! Bad experience…….

Hwy K was the store we where we found a wonderful sales person - Angelo - who was patient & knowledgeable! We found what we were looking amongst the great inventory & it was delivered two weeks later (it was late because there were computer issues apparently). One delivery person was great (white gloves, courteous & hard working) the other - nope. Overall, a very good experience!

The customer service i was met with was awesome 👌

Sales person, and store manager went above and beyond with our first purchase experience at Ashley's. Couldn't have asked for more. Thank you.

Joe was awesome! The experience was effortless and easy thanks to Joe helping us out!

We called at the last minute because we were in the area. The friendly associate filled our order and brought it out to our car. No hassle.

Chris helpede to find just the right now recliner for my family room. I was a little disappointed that they didn't have ANY other color recliners besides gray, light gold & brown. I would have picked a light gray but it was not the right material. So I picked a light gold one to blend with the blues & gold iny rug. Just because the trend for the masses is dark browns now doesn't mean you can't offer other colors to consumers. Not everyone follows the trends with their home decor. I really wanted a blue one but I think this one will work on. I do love the material & the fit of the chair for me is perfect. Chris did go out of his way to find my something that would work with my budget & the color I was looking for. The girl took payment for the chair was friendly & efficient. I would have given 5 stars biut the fact that there were only certain colors on the store really bothered me. If you go on Wayfair you can order just about any color you want!

Took over 2 months to deliver, but started charging me immediately. No one answered when called only bots, and then when I got someone in the chat, I asked to return and was dismissed saying Ashley does not accept returns…. Had delivery set up over 10 times to get an automated call telling me it was not available the day prior… So disappointed…

Excellent range of furniture, very helpful staff (thank you Angelo!) and speedy delivery.

We were lucky enough to run into Jeremy during our trip to Ashley. He was such a nice guy and helped us along. It was an EASY buying process and we are very satisfied with our experience!

Looks sharp and cozy. And oh , I love sleeping on it together with my dog.

Good atmosphere when you walk in. I knew what I wanted. Angelo helped me out ordering the storage bed and he worked with me on a delivery date when I am ready .

My wife and I enjoyed the professionalism and the knowledge of the staff

No pressure, questions answered, friendly staff and a Veteran discount! 12 months same as cash for quality furniture. A great experience and we will be going back. We added living room furniture that is awesome, comfortable as well as beautiful. Thank you Ashley! A return was made for a recliner with all the bells and whistles, I can’t wait for delivery!!

The computers were off-line I had to wait two days to order the items I am wanting to purchase. Mackenzie followed up with me. We got the items ordered and hopefully they’ll be in the next two weeks.

The sales experience was great! Salesperson was nice and throughout! The delivery on the other hand was awful I will never buy from Ashley again! The drivers came in very unfriendly broke a beautiful for hanger from my now deceased mother in law And the worst thing was, they didn’t even mention they broke the door hanger, I knew they would scrape up the walls.The walls looked like they didn’t even try to be careful one of the guys just Barked sign here and left! Absolutely awful experience

The team at Ashley's was so helpful. I will definitely be going back.

Very nice people and they help any way they can.

Exceptional service and quality. No regrets!

Friendly, knowledgeable service! Thank you!

Good customer service

Excellent service. Very helpful at Ashley Home Store O’Fallon Location. Danielle listed to my exact specifications as to what I was looking for. She was very patient with me and answered all my many questions and got me what I was looking for. The manager Michael and his team absolutely wonderful folks!! Their store is warm and welcoming. This is my second time buying furniture from Ashley Home Store and wouldn't hesitate to go back or to refer anyone. Truly a lovely, warm, friendly experience.

Jeff was very helpful

No pressure from the salesperson. So helpful and patient when I couldn’t decide.

Not very impressed. Their follow up is atrocious. Even when you want to make a cell they don’t return phone calls. Two different sales people did not return the phone call from an interested buyer ready to purchase when you finally do make a purchase there are additional add-ons and charging for delivery and set up - then they didnt even set up a mattress as requested upon delivery. The person said we only deliver furniture. We don’t do any requests - It was an embarrassment for Ashley. I was surprised Ashley Promptly followed up with a phone call after delivery but when my 92 year old mother complained that they wouldn’t do a minor adjustment on the legs before they set up the bed. The person hung up on her. What kind of services that ?! I suggest you go to Carolhouse furniture.

Our salesman Nichole was awesome! Thanks!

Shelby was amazing, I would recommend her and the staff to everyone!!!

The Ashley Representative, James Booth, was highly professional, excelled in his customer service skills by clearly answering all our questions and by his patience. My husband and I are most grateful to James for our Ashley purchase and recommend him to Ashley customers. Ron and LaVerne H.

Excellent customer service

My family has been shopping w/ Ashley Homestore for +20 years and have several pieces of furniture from them that are that old and are still in pretty good shape. They provide a quality product at a reasonable price w/ great customer service to boot. I picked up a bookshelf and coffee table in the last couple of months and managed to get both on sale. I will definitely be back in the future for my furniture needs.

Selection, professional service

Nathan our sales rep do a great job and was extremely knowledgeable and helpful in the selection of our bed.

Sales lady very helpful and did a great job of showing things I was looking for.

Had an excellent sales professional in MacKenzie!

friendly, not pushy, helpful and knowledgeable. Willie has been great

I would highly recommend going to this Ashley Store if you are looking for furniture. They were very friendly and helpful. They weren't pushy at all. We went to six others furniture stores and nobody wanted to help us. They just sat behind the desk and pointed out where we should go look in the store but Ashley took us around and showed us the furniture .

Amy was awesome!!!! She was really helpful and friendly. Best part: Amy was not breathing down our necks at all and allowed us to decide what we wanted. Perfect sales lady. Great selection of new furniture for our home.

I loved my experience,i was served by jeff and i appreciate how proffessional and friendly he was.

Took over 2 months to get a base for our bed that they said would be 10 days. When they agreed to deliver it without the base the brought a king size instead of a queen.Upon time to finally deliver the bed they kept texting the wrong number even after I called them 5 times to ask them to change the number. The only good thing about our entire experience was the delivery guys were awesome

Was great doing business. our salesperson (forgot his name dark hair and beard) was great not pushy was very attentive to our needs can't wait to get our merchandise

Jeffery made buying our new chair such an easy process. From showing us all the selections to checking out it was a breeze. I’ll be coming back in the future for my other furniture needs!

Caring and understanding! Thank you!

We went in knowing what we wanted but had a few reservations that would be the deciding factors on which living room furniture we would go with. Jeremy Mahoney was our sales rep that answered all of questions realistic and honestly. From which fabrics do best with pets and won’t scratch easily. He made all our decisions very easy by providing us with all of the information up front. We enjoyed our transaction with Ashley Furniture & can’t wait for our new set to get here! Thanks Jeremy!

Bought bedroom furniture, Josh was very easy to work with, no pressure at all. Will be back again 😁

Great customer service and quality

The sales person and manager were very nice and helpful. As a Veteran I was treated with respect and taken care of.

Salespeople were great, issues with delivery charge vs what was received In service

Terrible customer service and furniture. I have owned my love seat less than a year and have probably sat it in less than 20 times. A few months ago my wife (120 pounds) leaned on it and the wood inside cracked. Since than we have tried and tried to get someone to repair it. After over a month of waiting a repairman came out to repair it he didn't have anything with him to repair the couch. While out the house he broke the chair even worse so now you are not even able to sit in it. Since then we have been stood up 3 times after taking off work and waiting hours for someone to show. This Tuesday after waiting 2 hours and then on the phone for another 45 minutes we found out that the repair man we have been waiting for doesn't even exist. The repair company doesn't even have a repair guy in our area anymore. So my wife and I have taken off work for 3 days now and waited for someone that doesn't even exist. We have now been told that another repair shop will be out in another month and we have to wait and they will not exchange it. My couch is brand new, you can not even tell it has been sat in. Do Better Ashley Furniture! Do what is right and replace my loveseat. You have my $3000 and I can not even use my chair!!! This has been going on since February.

It was so quick and easy I was in and out in like 15 minutes. I found the swivel rocker recliner that I wanted. Made my purchase and set up delivery and on my way. Love the personal attention that Nicole gave me.

We find a great price on a power recliner sofa / loveseat. The service was very courteous and Mackenzie, our sales representative, and Michael the manager were excellent in working with us.

Good service and in and out the door without much hassle.

Thank you Jeff, Britney and Mike! We had the best customer service experience today when shopping at this store. Thank you for all of your help!

The people in the store are nice but customer service and policies are bad. We purchased an item that they didn't have in the store. When it arrived it needed to be assembled, which we knew. Almost every piece had damage. We could see it was junk. When we contacted customer service (overseas call center) they said they don't do refunds. So you purchase something you can't see the quality and you're stuck with it. This was our LAST purchase with Ashley's. We used to like them but they have sold out too.

The young man that helped us was very friendly and helpful I would buy from him again

A great place with an excellent assortment of furniture for any style and taste. The staff was very friendly and not pushy.

Friendly and helpful and patient! I went in not expecting the purchase to be such a pleasant experience! Thank you so much!!

Good selection. Good price. So far so good.

No... just no. This used to be my favorite furniture store. After many, many mess ups on my orders and ultimately not even getting my correct furniture piece, I'm done with Ashley furniture. My last sales rep was horrible, she was always confused and my order was wrong and she wouldn't correct it. the men delivering it were nice, at least.

Joe was an amazing help yo us. Patient and kind enough to allow us time to consider all our options. He explained everything very clearly putting emphasis on the areas that often get over looked. We enjoyed our experience very much!

It was fast, easy..!! I already knew what I wanted & Nate took care of the Rest.!! & Answered All my questions

Every aspect of my experience was awesome!!

Staff was extremely helpful. Selection was diverse.

I would love to tell you how bad your customer service is. Still waiting for anyone from Ashley to rectify the situation. The salesman picked out a frame that was supposed to fit the box spring in mattress. After 6 months and numerous phone calls we still have the frame that doesn't fit. We did NOT pick this frame, Ashley said it would accommodate the box springs. I have spoken with the manager, he didn't return my call after our original conversation. Two different companies that Ashley picked to come and see why this doesn't fit. Finally got a answer from Jason who works for fast furniture. Turns out this frame that Ashley said would fit doesn't accommodate a box spring!!!! Still nothing has been done to correct this problem. I have never seen such horrible customer service!!!!!!!!!! I would give ZERO stars but I cannot post without at least one.

Joe was very nice, knowledgeable and easy to work with. He showed me all my options and was patient while I made a decision.

Our salesman Joe spent so much time helping us find exactly what we wanted. He is terrific! The manager Mr Berry sweetened the deal!

Danielle was wonderful our experience was great she was not pushy and was very pleasant I would recommend this store to everyone

Found a sofa table we’ve been looking for on Ashley web site. Called our our sales person at Ashley’s in Ofallon,Mo. she confirmed they could get it, ordered it, paid for it, set it up for delivery, set up delivery date and re-confirmed total transaction by a call/text. Love their service.

Great furniture , lots to choose from! Super fast delivery .

Experience with sales rep Nicole was excellent. She was personable, professional and knowledgeable. I would give 5 stars but I am waiting to see how the scheduled delivery goes.

I went in looking for a dresser. I did not like what they had. I venture over to the bed department and was looking at those. James was very helpful in this department. He had a vast knowledge of equipment and the reasons and explanation to what you should be looking for in a bed to get your best night's sleep. After explaining and walking me through everything. He took the time to prepare me a quote. He was very helpful and not pushy.

I went in for a new mattress, and left with one, plus a base and pillow too. Mackenzie did a great job selling, she was very knowledgeable and professional. She did everything in her power to get me the best deal she could as well. I will definitely be going back to see her, and recommending her to my friends and family.

Aaron was great to work with. He showed us a few different options and helped us find the bed and mattress that are perfect for us

Courteous salesperson, knowledgeable sales rep, quick delivery date, good experience all around.

Horrible quality. We bought a couch fromAshley furniture 3 years ago, and the seams starting coming loose around the cushions and the material started peeling. I called their customer service department as we bought the protection plan, and of course these items are not covered. Now the frame on my couch is buckling/caving and this isn’t covered. My husband and I are the only people who use the couch. I will never buy furniture from Ashley again. The protection plan is a complete joke and waste of money! The quality of materials they use to build furniture is below average. MAJOR FAIL!

We walked into the door and immediately someone asked if we needed help and of course we did. His name was Jeremy, and we were taken to where to look for what we needed. He allowed us to look without a hassle! After we decided he stayed with us to finish up the purchase. All in all, it was a smooth process. We will most likely return soon.

Had a great experience at Ashley Store, both times I have bought furniture. The salesman, Chris, was very helpful and informative.

It was a mistake to buy from this store. i spent almost 3000$ for a sofa set and what i got was a broken chair and broken pillows. I tried calling to ask them for help but they shouted at me. worst customer service I have ever had in this world. They also need to repair but you know the feeling of spending thousands of dong and getting a broken chair and wasting your time waiting for them to fix it. i should tell my friends and family not to come to this shop as it is all unreasonable and worth your money.

I wish I could give zero stars. I recently bought furniture for the second time this year from Ashley on Highway K in O'Fallon. During my first purchase I bought a power recliner that had blue neon lights. I bought a warranty for the power chair. About two months later the power suddenly went out. I called Ashley and they had me call a third party who the warranty was with. Keep in mind I wasn't told it was a third party I had to deal with. I looked the company up which is based out of Florida and just about every review was horrible. I scheduled an appointment to get the chair repaired. The guy came to my home in a raggedy beat up car. He got looking unkept damn near looked homeless. The guy half ass fixed my chair. He got the power working but couldn't get the lights back working. He told me that I'd receive a phone call from his company or Ashley and they would decide wether to send me another chair or order a new part. Needless to say, I never heard back from Ashley or the third party company. Every time I called the company I get the run around or telling me someone would call me back. Just about everyone from this company had a bad attitude or acted like I was bothering them when I called. A few months later, my wife bought my daughter a bedroom set. They were suppose to take the old mattress away. When the delivery guy came they said the mattress had stains on it so they couldn't take it. I told them the salesperson said to buy a mattress cover which we purchased from Amazon and they would take the mattress. The delivery guys refused to take the mattress. I called the Ashley and they said someone would call me in two days to give me a date that they would pick up the mattress. On day 4 after not hearing from Ashley I called back. The guy who answered gave me the exact same spill. Saying someone would call me within 24-48 hours and let me know when they would pick up the mattress. On the second day, a lady called me and said if the mattress had stains then they will not pick it up. I told her that I talked to the other two people who said they'd pick it up. She sounded like she was reading from a script disregarding everything I said. I said ma'am you guys told me on three separate occasions that someone would come and get this mattress. She said sorry and kept repeating some script I guess they have already prepared for their customers. I will never shop at this place again. Ashley get away with this crap because they are just about the only show in town when it comes to reasonable priced furniture. Weekends Only is going out of business. So it's pretty much Ashley and Value City when it comes to prices that are in my comfort range. But I'll either pay more from now on or go to Value City. That place will never get another dime from me.

We will never buy another Ashley product. The frame broke on our couch after 2 years. A metal frame under the couch. A metal frame broke on a couch that hardly got used. We purchased the warranty for 5 years to repair or replace the couch. When we were told they could not fix the frame due to parts not being available they gave us our money back. But getting our money back means a credit that is good for 6 months. Yes we have our money but does that buy a new couch with inflation? Nope not at all! To get a couch that is comparable to what we purchased it will be $1300 more then what we paid. Good luck getting a hold of anyone at Ashley Furniture corporate. Even the store employee couldn't reach them. As for the store and employees they were ok but it's a franchise store so they aren't going to go too far out of the way even though we bought the couch and warranty from them. Lesson learned no more Ashley products for us. I know they will put their standard comment on our post and nothing else will happen nor will they care. Like I said no more Ashley products for us!!

Your sales associate literally bent over backwards to help us find what we needed. Spectacular service and we were completely satisfied with our experience

Very disappointed in our last trip here. They had only one item that we were looking for. They said it was in stock so we ordered it, they set a date to deliver and then called and moved that day 3 weeks and they weren't even sure all of the pieces would be there wouldn't go here again

The generous help we received the first time made us choose to come back and buy something. It was a pleasure coming to the ofallon Ashley furniture and selecting a product we can not wait to get! Thank you for all your help Joe!

Amy was wonderful to work. Let me take a couple pillows home to see how they looked in my room. Very informative about some new arrivals we looked at. Very easy to work with and will have my couch in 6 days

Salesman was awesome!!

Excellent experience! The sales Rep Joe listened to my vision and showed us options leading to a purchase that fulfilled it.

It was a very good experience@Ashley’s today!! It very prompted service after immediately walking through doors!! I had the pleasure of working with Joe Dennis,he was very patient and very knowledgeable about everything and he made sure that I was getting the best possible pricing!! Looking forward to my new furniture purchase!! Thank you, Joe😍

I have bought several pieces of furniture over the years and have always been satisfied with my purchases and the employees.

If you are young don’t even attempt to purchase here. We walked around for 30 minutes without anyone approaching us instead all sitting in the back (we were also the only ones there). Once other groups arrived they instantly got up and approached them. We were there to purchase an entire bedroom set along with other items and they lost that sale. Hope management can teach better sale skills and hospitality.

You did fine, I bought the furniture didn’t I? It was good until I received a junk text.

We had a good experience and found the salespeople to be friendly and helpful but not pushy.

This store is a scam. Please do not buy any thing at the store. I bought a floor piece, but the manager said its all really good piece only some dust. I trusted them and took it but as soon I went home and checked there is a broken part on the botton of the recliner. I called the store and they are just blaming me that its not stores fault, and they are not responsible fo rit anymore. I paid 4000$ for the couch, I know I got a deal but still they are really cheated me by selling a broken piece. Please stay away from this store.

The sales person was a manager and wanted me to pay with out seeing what the total included. She put Insurance on the sale of 759.00 without telling me the amount. Then said I would get a refund if I didn't use it. When I read the details you get no more than 500.00 back. Then she was trying to convince me how safe it was to use a Pin number because your system won't take credit. Which is not true it is very unsafe to use a Pin number. She was just trying to make money and didn't care about the customer. Very Tricky Manager she also told me if I didn't buy the insurance she would have to raise the price of the furniture. Don't shop there!!!! The prices

Once you buy it, they could care less about you.

I have had the kitchen table around 6 months and the finish is peeling off. The store, customers service and the extra protection plan I bought will not cover the issue or help resolve the issue. They say its my fault, to much moisture. This is unexpectable! Don't but from Ashly furniture they don't back their product, warranty or have good customer service.

I bought a kitchen table and have had it around 6 mounts and the finish is peeling off. I contacted the store, customer service and the protection plan i purchased and they tell me its my fault the finish is peeling off, moisture issue. SO no wants to fix the problem. Manufacture warranty is one year and they wont help. Don't buy furniture from Ashley they don't care of their customers or their product.

I bought a kitchen table that I have had for 6 months and the finish is coming off. I call customer service, the extra protection plan company and went to the store and keep getting the run around. They said it’s my fault to much moisture. This is unexceptionable.

I bought a Kitchen Table and have had it 6 months and the finish is coming off. I called to have it fixed and they won’t cover it and neither will the extra protection plan.

Very informative on products and great customer service.

Great experience! Staff were friendly and knowledgeable. They had exactly what we needed!

Angelo provided amazing customer service! Very knowledgeable and helpful. Thank you!

Very kind and helpful. Nicole was a sweetheart. Attentive but not pushy.

Wry friendly knowledgeable staff. James Booth did a great job!

My sales associate checked for the best price. I was purchasing a second rocker to match the first I had bought several weeks prior. I was in and out in less than 30 minutes and because it was less than $500 it was free delivery!

We have purchased from Ashley before and liked everything about it. Today we went in looking for bedroom furniture and we really appreciate the experience we had. Dominic was our sales associate, he was very friendly, professional and easy to work with. My wife and I really like that there was no pressure sales tactics (we heard many pushy sales people at the other stores the last few weeks). Thanks again we are extremely happy.

Friendly service, had a discount available

Nate was super nice & helpful when picking out my sectional. I would highly recommend working with him for your next purchase.

Big Thanks to the Manager Michael at the O'Fallon location. Ashley is lucky to have him. However the selection and the store service might be great . The behind the scene is where things get nasty. The Fulfillment and Distribution Dept. are terrible . Scheduling delivers and the Deliver people themselves - NIGHTMARE !!!! Ordered all my IN STOCK pieces weeks before I moved in - Had a deliver scheduled for move in date. GUESS what OOOOPS your bed is now on Back order . Found this out the morning of the deliver and never delivered the rest of the furniture .They Just didn't come at all. Finally the bed came in and set the deliver - Guess what fail again - they said no one was home . Someone was home all day waiting . No phone call - they just left.....You get the point - Shop some where else.

James was great help !

Dominic was our sales guy and he did an amazing job making us feel comfortable in choosing our new furniture. Highly recommend you ask for him when you start your new furniture journey. We will return when we decide on a new kitchen table. 5 Star service and 5 star salesman.

Great service and selection.

Shelby Springmann was our salesperson and she has incredible knowledge of the furniture we picked out and especially the mattress!

Lady was very helpful new what she was talking about

Chris was great! We’ve had terrible experiences with other furniture stores (La-Z-boy) today was an absolutely awesome experience!

Driver and helper were great

We had rhe best sales associate. His name was Chris Rudat. Super patient and knew alot about the furniture functions , and composition. We just moved to the area and needed to furnish our entire house. Walking around the store I changed my mind several times he just smiled and said no problem. Mike the manager was friendly and available when needed. The proceeds of our sale went to a non profit organization that helps children in the foster care system. Being from the foster care system myself I was touched by that. Wonderful we will be back for more items soon 😊

Excellent service

Always impressed with this place! Nichole was super helpful and a joy to work with. Will be back!

Angelo was a great help and he made the process as easy as possible. He was informative without being pushy. He listened to what I wanted and found just the right items.

Antonio was a great help and he made the process as easy as possible. He was informative without being pushy. He listened to what I wanted and found just the right items.

Worst Experience Ever!! Sales & Customer Service, Furniture was damaged Plus Very Poor Quality Made! After Months of calling, sending pictures of damaged furniture, they sent 2 different repair companies , Should have Replaced The Couch !! Plus I paid for 5 year warranty!!It was all about the Sale!!

Good

Nate is a great salesman. He corresponded with us via email, answered all of our questions and gave us the best price possible. We will definitely continue to shop with him

James at the O'Fallon store was very friendly and knowledgeable. He had answers for all our questions and helped to match us with a set of couches that meet all our needs. Very satisfied with our experience!

Nicole is so helpful! She helped us find our new couch and it was super affordable.

Will was great! Quick and easy process.

Shelby was awesome I will come back and see her again.

Everyone was very friendly and knowledgeable. No high pressure just great service.

Nicole was very nice and answer all of the question that we had...she look everything up and explain everything to me..she didn't pressure me at all..she is a great sales women.

Danielle was wonderful to work with. Friendly and knowledgeable. Purchased dining table set we had been wanting for years. Great deal at Ashley. Glad we stopped in today!

Very helpful did not pressure, let us look around and answered any questions we had.

Terrible customer service. Very argumentative employees and management. Bought an as is dining room set. I completely understand what"as is" means and was completely fine with that. However, when they loaded the item in our car and we got it home, the table was not as it was when we left the night before. The top of the table was scratched up in several places. So, be careful if you buy something "as is" from here and take it with you immediately and do not let them touch it. We have a scratched up table just sitting in our garage and they won't do anything but argue with us.

Eventually found something I liked. Staff very helpful.

Jeremy was very helpful and very down to earth, easy to talk to and ask questions.

Great, walked in greeted by Mike,who introduced himself. Polite and asked what I wanted. Lead me to them then was called away due to business. Didn't leave me hanging he returned and introduced me to Jeremy, we talked and I found something I liked but asked about other items. Jeremy explained all and was informed. I decided on one one item for now and Jeremy checked delivery day for me . Unlike Lazyboy down the street, Ashley worked with customers and their schedule. I will continue with Ashley and keep up the friendly, professional way of business. So nice to know we still have businesses as Ashley. Thank you again.

Very nice customer service

The salesmen weren’t pushy at all and were available when I had questions. Very knowledgeable and just nice to deal with.

Do yourself a favor and avoid this place entirely. Absolutely terrible.

Our experience from start to finish was great! Nesrine was a perfect salesperson. Greeted us, pointed us in the right direction and then let us shop. She checked on us periodically to make sure we didn’t need anything or had questions.

I was greeted within 3 or 4 minutes of entering the store by Danielle. It took her a minute or two to take to the exact product that I was interested in. She was friendly, courteous, and professional. I didn't really like my first choice and Danielle show me several more different choices, until I found what I liked. The experience was nice and personable. I left the store happy. Thank Danielle for me, she did a great job assisting me in my purchase.

Jennifer Stiles was very helpful when we bought a recliner for my mom.

My experience could not be worse, I was told that if something is wrong with the furniture and could not be fixed Ashley would replace it. they tried to fix it 2 times and it is worse now than ever Ashley now says they changed their policy and the store won't replace it this has been going on since September the only person that has tried to help is MacKenzie in the O'Fallon store she has really tried to help me she is getting nowhere. I would never recommend Ashley furniture to anyone.

Great experience, and Angelo was awesome. He was very knowledgeable and helped us to get exactly what we were looking for.

Given space to ship while being available to answer any questions. Listened to what we were looking for and guides us accordingly. Creative thinking to give us best financial outcome.

Angelo assisted us in choosing a recliner. He was professional, knowledgeable, and polite.

We have been shopping off & in for about a year for a couch & love seat, and it seemed we always leaned toward Ashley Furniture. We finally went to the Ashley showroom in O’Fallon & lMackenzie greeted us. After we told her what we were looking for, as we had been researching for a long time, she told us the are we should look & we came upon the perfect set! After weighing our options & the fact they were 25% off this weekend, we were sold. After purchasing a different couch & loveseat online & the company being able to provide delivery inside 3 months, our new set will be delivered in less than a week. We are excited & ready to get out new living room set!!

James made things smooth and headache free! Definitely saw me thru my decision and genuinely wanted us to have a great experience! Will definitely go back for any other mattress or furniture needs

TLDR Version: While the in the store staff and management have so far been great work with, the same cannot be said for the company that Ashley Furniture has out-sourced their Customer Support Center to. If you’re looking to purchase furniture, Ashley has quite a large selection to gander through. But if you need someone to come out and fix your furniture because of an issue on the assembly end, you’ll probably have better luck fixing it yourself. However, if you decide to call their call center don’t surprised if your first call “mysteriously” disconnects, the second agent you speak to doesn’t actually create a case for the manufacturer forcing you to call back and restart the process days later after you thought it was already settled. Or when the third agent’s customer service skills goes out the window once you’ve requested to speak with a supervisor. As it stands, my wife and I no longer have plans on continuing to furnish our home through Ashley Furniture and cannot in good conscience recommend Ashley Furniture to our friends, family, or co-workers.

Horrible customer service and deception is an understatement. Beware of their pushiness to purchase the extended warranty. Also, beware of Shelby there who is clueless about what is covered under the warranty and NO willingness to help or take accountability. Stay away from this store and save your money!

WOW, this place sucks. Especially the customer service. I bought a dining table and chairs. When they delivered it, the table had a big scratch on it. I had them take it back. When I contacted their customer service about replacing my table/chairs, the customer service person was very rude. 2 weeks later, I finally get my table and chairs. This time, the 3 of the 6 chairs wobble, seat cushions not attached to the chair itself. Had to call the customer service again. Was told they would ship the parts to my house and then a technician would be out to fix the chairs. That was back on Dec 15th. Follow up emails result in the same BS from their customer service. Very poor quality furniture and extremely poor customer service. Do yourself a favor and skip this store. Shop somewhere else.

There was this older lady her name started with an A that was the best customer service I seen all day... and I visited like three furniture stores. So helpful and up beat. You can tell she been doing this for a minute and k ew her way around the block. Not too pushy and needs a raise for sure!

Found what I wanted online and Makenzie helped me find it in the store. Excellent service!

James was very helpful to us

Dominic was very helpful in choosing a couch. He is very personable and gave unquiet a bit of information about the product we chose

In my opinion, one star is pushing it. I had a great experience buying the couch in store, but once the couch and end tables were delivered, they both were damaged in some way. The delivery man took pictures and called Ashley while at my home and told me someone from the repair company would call me within 24-48 hours. I heard nothing for a week. I had to call back to ask why I hadn’t heard anything. They assured me someone would call within 24-48 hours. 5 days later, I got a call from the repair team looking to schedule. They had a work order for my couch but not the end table. They of course couldn’t take my word for it, I had to call Ashley customer service to put in another work order. I was called 3 days later by the repair company looking to schedule again. When asked if they had both the couch and end table on the work order, they said no only the couch. I had to call Ashely AGAIN. So I did this, asked to speak to a supervisor and was put on hold for an hour and 10 minutes. The supervisor finally told me they fixed it in the system and assured me (I asked three times on the call) that both work orders would be on the same ticket. Great! So the repair company comes out the next day and says they can’t fix the end table because they didn’t have a work order for it! So I call Ashley AGAIN. All I kept hearing was “I’m sorry for your inconvenience” over and over but nothing was being resolved. I told them I wanted a supervisor but I didn’t have time to wait on hold because I was at work. They told me someone would call me back instead. Did I hear back from someone that day? Nope. I had to call Ashley again and ask for a supervisor and they put me on hold again. Their solution? Send another technician out another day. Well that’s great if you can just take off work whenever you want and wait around for 3-4 hours (because the repair company can’t guarantee a time, only give you a window). This whole experience has ruined me from every ordering from Ashley again!!!

Expensive!! When we walked in store the sales lady pounced. When shopping for furniture they should greet you and say "look around. I'm over here if you have any questions." Don't follow me around when I am on a personal shopping trip please!!

Jennifer was amazing from beginning to end…her no pressure and non annoying method is assistance was refreshing and she was always willing to answer all of our questions…great experience

Our Sales Rep. Chris R. At the Ashley’s on Highway K in O’Fallon MO was great. I hate I hate shopping and sales people. But not this time and not Chris. He was funny, honest, and patient. He did not pester or hover but followed me around the store while I was sitting in ALL the chairs twice. He even made my husband chuckle and that’s hard to do. We got the perfect chair and ottoman. I’m happy with my experience and service….and that’s a hard thing to make happen. Thanks Chris! PS. They better have on white gloves! Kidding just a little inside joke between me and Chris! 😂

The store was lit brightly so I could see, furniture was placed to where I wS able to sit and try out different pieces. The salesman was Great and polite and easy to get along with, and will to find out information we asked. So happy after checking prices here we came back and bought our couch from this store. I would highly recommend this salesman and this store to my friends and family.

Today I worked with Shelby at the Hwy K Location. She was very informative & kind, it was my first time financing and she made it a breeze. Thank you for your help & exceptional customer service! -Becca

Nate was super helpful and found us just what we needed. Fast delivery compared to other furniture stores.

Danielle was great to work with. We told her we needed to look around and she left us alone, without hovering. She touched base occasionally, which worked well. Questions that came up, she quickly answered or got back to us in a short period. She knows her products. When we finished looking, she was there to help us finalize our selections

Delivery team was excellent!

NO ONE THAT I KNOW OF HAS A REFUND/EXCHANGE POLICY AS BAD AS THIS ONE!! READ THE REVIEWS first! I know first hand and I am an honest person. Nothing makes me more angry than a dishonest, stab you in the back company like this one!!!! Do not purchase from this store unless you want to be out of a lot of money when it gets to your home and you find out it is not what you wanted! Also, make sure your sales person knows how to go over your receipt and tell you everything about returns/exchanges. Hopefully she/he is an honest person. Do not buy any adjustable beds there because I can tell you from experience, you will not get what they say you are getting. Also if you do not like it....to bad....it is yours eventhough you did not know what it was suppose to look like for sure, but that is what happens when you get a sales person that is more than dishonest with you! READ THE REVIEWS!! This company will not help you in anyway shape or form! They just want your money and they do not care about you! HONESTLY, they do not! Go to Carol House for an honest company and for the beds if you do not use Carol House, use the Bedroom Store. GOOD LUCK!

I received excellent service by Amy. I was uncertain which sofa I wanted and she didn’t rush me or try to push me into the sale. She made sure I got what I wanted!

Took a couple minutes before we were approached by a sales person despite several sitting around on cell phones. However the team member who helped us was very pleasant and helpful. We ended up making a purchase and were happy overall. I don't expect to be swarmed by salesmen as soon as we walk in the door, but after standing in the middle of the store obviously looking lost I had expected to be approached sooner considering we were almost the only people in the store.

Amy was so helpful and very knowledgeable on all our purchases. She was very nice and courteous. I couldn’t have asked for a better salesperson!!! Thank you Amy!!!

Will is an excellent salesperson. He is polite and helpful.

Was very happy with the quality and prices. Andrea was very helpful and not at all high pressured, which we really appreciated

This was a great experience our sales person was wonderful no pushing us at which was so nice . She helped us every step of the way ! So happy we got our sofa from here .. best part in is being delivered the next day so happy .. Going back this weekend to find a bed !!