Ashley Store | Springfield, MO 65804

This was a very long process to get a clearance priced floor model. I picked it out fairly quick. The check out time was extremely long.

Be warned: there are employees here that will tell you that Ashleys online is a completely different company and they cannot price match nor can you do up to 60 month financing. This is a lie. Check your prices online before going in store as I assume they are bumped up for salesman commissions. Our first associate was a total fraud. Told us that pricing on a dining table couldn’t be matched and told us “good luck ordering online”. In our most recent experience, our associate was honest and super helpful. Ashleys has great quality furniture, but depending on the associate, you can lose out on big savings.

A very pleasant, unagressive experience. The sales person was very knowledgeable and friendly.

Let me start with this. Will never ever make another purchase from this location. Paid for 9000 dollars worth of furniture in cash on a Saturday morning. Asked the salesman and manager repeatedly if the items were in stock and can be delivered Tuesday. They both said absolutely no problem, you will get a txt Sunday with delivery time. Sunday came and went and nothing. Called the store Monday and was given the transfer run a round for 2 hours before they bellied up and said nothing is in stock. And then said we could wait another week and they will try to get it all here then deliver. I asked for an immediate refund and again got the run a round with them stating it will take a couple days. This store has no integrity but can lie very good once they have your money. The absolute worse experience in 50 years making a purchase of this amount to be treated and lied to like this. Never again and be forewarned.

Quick and easy purchase! It was great.

Kyle was extremely helpful and went above and beyond.

Great experience. Our delivery drivers were fantastic and got our couch in even though it was a tight space. Highly recommend!

Great service and amazing people...thanks Jay

Cody was extremely helpful from the second we walked in. He was very thorough and made sure to get us exactly what we were looking for at a reasonable price. Also had a great experience with one of the managers while there 😁. Everyone was super nice and down to earth. A huge thank you to everyone that helped us, we appreciate you and will definitely be back! Highly recommend!!

The staff was very helpful and nice!! It was an enjoyable shopping experience. Thank you

Great experience! Bailey was very helpful finding what I was wanting.Spent time making sure I understood everything I needed to know. Made it possible for me to accomplish what I set out to do today! Thank you for all your help ! Excited to get my loveseats.

Fantastic delivery of purchase goods. Installers were a very courteous and expedient with their assembly. Definitely recommend!

Great options and great help. Jake K. was a great “no pressure” salesman.

Andrea was very helpful, and courteous. She answered all my questions that we had when it came to the items I purchased.

Best place to shop the customer service is amazing and Louis Taylor speak Spanish

Very happy with services, friendly staff and manager was great too

We purchased a couch from Ashley less than a year ago and have had horrible experience. We purchased the warranty after being told by the salesman that our couch would immediately be replaced if there was any damage. That has not been the case they have sent out technicians and each time the couch seems to get worse. The arms of the couch have fallen apart, it’s completely sunken in and it’s probably the most poorly made couch we’ve ever had. We will never be purchasing from Ashley’s again. Do yourself a favor and spend the extra $$ to purchase a well-made couch that will last.

They open at 10, Monday-Saturday. I got my days mixed up due to my work schedule, so I forgot today was Sunday, which meant they didn’t open until noon. I got off work from the hospital at 7am, ran a few errands, then went to Ashley to wait for them to open. I got there around 9. I took a quick nap, still thinking they opened at 10. Wound up sleeping until about 11. Didn’t see anyone else around, which is when I realized what day it was. So I hung out until they opened. A couple minutes before noon, one of the managers (or so he claimed), Jeff, and another guy, approached my car. Jeff came around to my driver’s side window while the other guy stayed on the passenger side, looking around my backseat. Jeff didn’t ask me anything, like why I had been out there for so long, or anything like that. He told me that the other customers who had shown up *after* me were saying that I was making them uncomfortable. When I tried to explain the situation to him, he raised his hand and talked over me. He accused me of being homeless and just using their lot to sleep in my car. When I told him that I was there to buy a recliner, he raised his hand and talked over me again. He told me they were getting ready to call the cops on me. He told me to leave and go park in the Walmart parking lot instead. But I said “screw that, I’m here to buy something”, so I went in. The salesman JP who sold me my recliner was really nice and helpful, and while I was getting into my car, another manager (I didn’t catch her name) ran out and apologized for Jeff’s rude, unprofessional, childish behavior. Because Jeff is too much of a loser to apologize for himself.

The moment we walked in the a real nice guy named Aaron was there to help my grandma find her a mattress an the store manager was super nice an helpful very sweet lady

It was excellent but did not receive my free mug as advertised. Would like to have one mailed to me. It was a Togo mug

I had a great experience with Andrea in Springfield, MO. I needed a recliner that could be used as a bed, if necessary. I have limited funds. She was so patient, kind and a good listener. Normally I would need an electric recliner because of lack of strength and mobility issues. Andrea went out of her way to accommodate me and we found a manual recliner. The side handle was light and didn't take a lot of strength. The bottom of the chair would fold undered when I leaded forward without me using my legs. Andrea made mine my day. She wasn't rushing me or pushing me to buy something I couldn't afford. She was "present" and attended to my needs both medically and financially. I had been to several other stores beforehand and the manual recliners were too difficult for me to maneuver. I am a very happy customer who was luckily enough to be treated with kindness, dignity and respect.

Ashley has a very good selection at affordable prices. The quality of furniture is excellent.

Andrea was very helpful and knowledgeable. We were looking for a small loveseat and found exactly what we needed.

We had an incredible experience at the Springfield, Missouri store purchasing a new bedroom set for our son moving into his first college apartment. Cody was our salesman. He listened to every detail that we wanted & took in mind that we were being cost conscious. He did not pressure us at anytime. Looking forward to everything being delivered & set up! We will definitely be back & ask for Cody!

We purchased a lovely front room couch with 6 pieces. The salesman was professional at that point. We could have it delivered on Saturday the but chose the next week on Tuesday the 2nd of July. We didn’t get a call or contact as to the time as we expected. We contacted the store customer service and was told our delivery date was the 5th of July which was not the agreement. We tried to reach our salesman who said the furniture arrived to the store broken and they had to reorder. If that is the truth why were we not contacted but no one bothered knowing this was a 25th wedding anniversary’s surprise for my daughter in law on the 2nd. It took hours of calling to finally reach our salesman. He was not returning our calls. The communication from Ashley salesman was really poor on the verge of rude. We understand things happen but after 2 days of dealing with this we placed one last call and cancelled the entire nearly $5,000 order. When Louis finally returned our call Tuesday we requested a cancellation and repayment in full. He assured us our refund would show in 24 hours so far two days and no credit has been received. Guess what, it has not, nor would I expect any place of business to be able to refund that quickly and see this as just another mistruth. Jackie Mayo order under Rick Mayo my son.i I was involved because I paid for this furniture.

Kyle was very polite, helpful and professional.

Professional, knowledgeable, and likeable

We sincerely appreciate the professional and courteous service we received and love our new patio furniture! Thank you!

Great service

The delivery and service was great but this follow up suvery push over and over again for days on end until I do it, is absolutely ridiculous.

Great sales team and great furniture. The manager sold me on the sofa Ii was questioning, after showing me a great tiktok. The sales team then got me for the matching ottoman and recliner lol I love it!

Friendly! Helpful! Knowledgeable! Fun! The best experience we’ve had searching for new furniture! Thank you Ashley Furniture!

Found what i needed at a great price. Very helpful staff.

Love the selection and appreciated not being followed around the store everywhere we went. Price is higher than surrounding stores, but the quality felt better at Ashley’s.

So awesome. friendly. explained functions on recliner very well, true asset to your team! Thanks…….. glad you will deliver Wednesday because I have surgery the next week!

They're 0% financing is a really great deal when you're looking for good furniture. I've had an Ashley Card for years and it's been a great help when needed.

Dante was courteous and made the whole transaction smooth. My wife got her recliner the same day!!

Mark and of course Amber were great to deal with. We love Ashley Furniture and will continue to go back. Thank you for the great dining room set:

Ashley was very well to give information and very patient. I’m appreciative of their will to explain, and pushing us to agree and to sign.

I could not have asked for a better buying experience! Jake was amazing with getting us the best deal he could, I highly recommend working with him!

Jake was super helpful and gave us great deal. He was very accommodating to our needs. We really enjoyed working with him.

We are so happy with everything we got and JP at the Springfield, Mo store was awesome!!!! Very very happy and Ashley will be our preferred furniture retailer from now on!

The purchase and final delivery was good but multiple issues in between with scheduling soured me.

Friendly and professional

Aaron P was great! Super friendly and helpful, definitely ask for him!

Very helpful staff and not pushy as alot of other places

Amazing people they went above and beyond to help with our order

The young lady that helped us was wonderful. I will shop at Ashley again .

Enjoyed our salesman he was a pleasure to work with!!

Great selection to choose from. I needed a new statement piece that was a great value, durable for years to come , timeless , comfortable and matches my style. Aaron helped me find the right sectional and couldn’t be happier with the choice.

Very friendly salesperson and did not feel pressured. She gave us our space to browse but was tentative to our questions.

The Springfield Ashley store has a large selection. Our sales person, Dante, was very professional but friendly. We spent alot of time considering & made the right choice. Thanks to Dante for his patience & kindness.

I called this location last week before my family members walked in the store. They had a horrible experience with another local furniture store, so I wanted to make sure it didn’t occur again. They genuinely listened to my concerns and went above and beyond for my family. They are so happy with their recent experience. I will be coming to see yall soon as well. Thank you so much for taking care of them like I asked!

Bailey and Leah were patient and understanding with my grandma. A great no pressure experience for her. Thank you!

Very pleasant personal with a sense of humor and is focused on making you feel comfortable .

Everyone we encountered was easy to talk with and helpful. Bailey was extremely helpful in offering selections that we didn’t know existed. We highly recommend Ashley’s in Springfield.

Comfy beds are just way too expensive, but sleep hygiene is very important! Aaron was great, not pushy, delivered on time, & we’re sleeping better than I thought possible at 40!

Jacob was a great salesman & help in my search for new furniture!

Bailey was so incredibly helpful. I told her what I was looking for and she made it happen. Fast, friendly service. Now my son doesn’t have to have his mattress on the floor.

Very good

Anna was very helpful with my multitude of questions. We did purchase some furniture from Anna today. We are very pleased with service we received. The personnel at Ashley furniture are very friendly.

We Drove 2 hours after speaking with Cody. He saved us Money and we couldn’t be happier. Thank You

Louis was great!! We already had a good idea what we wanted but he dialed it in and gave us the last bit if information we needed. He was very knowledgeable and helpful but not pushy. Great customer service. The Dearings

The bench we got has powder-post beetles, so we put in a claim because we got the extra protection plan. They denied it because in the contract it states rodent or insect infestation will not be covered. This is a manufacturing defect it is from the wood not being kiln dried correctly, it's only in one of the boards on the bench, you can see in the picture it's the lighter colored board only. DO NOT BUY FROM ASHLEY!! Google Ashley powder-post beetle apparently it's a thing with their real wood furniture!!!

Leah and Billy were incredibly helpful! Thank you so much! 10 / 10, would purchase furniture there again.

The sales person respected our time and did not push anything on us that we didnt want. We had looked onli e and had narrowed it down to a few optio s and decided to look at them in person. She was very helpful and answered our questions. We were in and out in a very ti.ely manner.

The staff that I spoke with was very helpful and polite with me. I highly recommend (LEWIS).Ocomplished what I needed.

This store is full of lies

Jake, the man who helped us, was very friendly and helpful

I am disappointed and dissatisfied with the product and service I received at Ashleys. Despite the salesman's great performance, the item arrived in a damaged state, and I didn't notice it immediately due to my busy work schedule. It was delivered midweek and I opened the following week on my day off. When I finally had time to fully unwrap the dresser, I discovered a significant indent on the top. Unfortunately, when I contacted Ashley’s, they requested photos, a time line, and Miscellaneous information. The following day they reached out and told me it was too late to report the issue, and they couldn't do anything about it. I am appalled they refused to take any action when I contacted them. If I wanted to buy something that needed fixed I can assure you I wouldn’t have purchased a dresser that was a grand!!!!! I am extremely disappointed and frustrated with the product, customer service, and overall experience.

Everyone were most helpful and went out of their way to make my visit to the Springfield, MO Ashley store a pleasant experience!!

Jay was a great salesman. He explained everything and made sure to show me the options and what I was looking for and needed, in my price range.

Salesman, was very helpful and didn't follow me around the store. I was pleased to buy from him. Now, the only thing to do is wait for delivery.

Great product and service

I came in and was immediately greeted by Dante. He was extremely professional, helpful and friendly. He helped me find exactly what I was looking for and was quick to process my transaction and ensure my delivery would be timed when I needed it. All around great experience. I will definitely be back and would recommend this store to anyone looking for great variety and good pricing.

It is not the same chair that I picked out. It is the one that was beside it. They Do NOT haul away. I was told that they would haul away my old chair. I am hoping as I sit in it more that it would get comfortable. As of right now it makes my legs and hips hurt.

This place is awesome . They catered to Mr w whatever I wanted an were extremely nice an helpful. They worked hard at my needs an gave me the best deal that could possibly be made

Third. Time buying from Ashley love them and my salesman Mark was terrific.the pricing is great and they go out of the way to help u get what u want.The furniture is very well made. Thank all so much Mary C .

That had exactly what I wanted. Reasonable and furniture delivered in 3 days. Only thing that disappointed me was the $210.00 delivery fee. That’s a rip off.The rest of the experience was positive!

Walked all around for thirty plus minutes, never got helped. Multiple times store associates walked right past and never asked if we needed help. I guess I will look else where for living room furniture.

Didn’t care for the way. The pricing was there was no group pricing on the furniture like living room bedroom.. And he likes showing us the most expensive instead of asking what we thought we could afford.

Leah, our salesperson, did an outstanding job. Very patient we as went through our options (there’s a lot to choose from!). Entertained my kid as well and made us all feel very welcome. There was never any pressure at all and best of all we left feeling great about our purchase. 10/10 recommend Leah Riggs and Ashley Furniture!

Great selection and very friendly and knowledgeable salespeople. I would definitely recommend.

My name is Don

Salesperson helpful and not too pushy. He closed the sale professionally and quickly.

Cody took great care of us!

We received the best customer service from Louis and Jake. They were so knowledgeable and helped us pick out a fantastic mattress. The whole process was so awesome!

I wish I could rate 0 stars. Super shady business practices. They have charged us $1600 for a table and chair set that was only $869 on their own website. When we went back to raise the issue they continually said “we aren’t Ashley furniture” and “we’re a different business”. They told me the protection plan was $150 dollars, but charged me $349.99. They’re doing business as Ashley Furniture but charging twice as much for the same items due to “having a storefront and over head”. Save the time, order the item online. This is why businesses are going under. Slimy used car salesmen feel.

Aaron wasn't pushy or arrogant. He showed me several options of exactly what I explained I was looking for. He then helped me narrow it down to just the right item. The entire experience was easy and non stressful.

We just moved to Springfield and didn’t bring our old living room furniture. We chose Ashleys because we have had great success with there furniture in the past. The Ashley’s in Springfield is a great place to get furniture. Our sales reps were great to work with and they know the products very well.

Leah was the best. She helped us when we bought our couches and we specifically asked for her when we went in today. She was patient and went through several options for dining room sets with us. We finally settled on a deal and got not only a table but 8 dining chairs and a server combo for a great price. We couldn't of done it without you Leah!

Staff were friendly and very helpful in helping to find the right mattress and bed frame.

Bought a Beliziani leather love seat from Leah. Excellent polite friendly sales lady went above and beyond during a lengthy search to help us match a certain size and color for our RV. No sales pressure, just a very pleasant experience for my wife and I

They’re very cheerful and quick in negotiating with customers, I really like the store's opening hours, it helps customers after coming home from work have comfortable time to choose. They’re have good products and good prices

Andrea greeted me she was very helpful in helping me purchase a mattress I was in and out.

Mark was wonderful to work with. No hidden surprises, upfront and honest experience!

My sales person was very nice and extremely knowledgeable I had a very good experience will definitely be back!

Very unpleased with my most recent experience. Went in for a mattress. Knew our budget before we entered the store. Upon our initial greeting, the salesman brought over the TemperPedic specialist. We immediately made clear we were not interested in that particular brand or the price point. The salesman still made his pitch for the sale and wasted much of our time. We had three children with us ranging from 2 years to 10 years. Even as a potential buyer, we are parents first and had to keep watch over our children. This was not important to the salesman. When we finally made the decision on a different brand, now began the up sale for a very expensive mattress protector and new pillows. Upon our choice to purchase a protector, we were then given instructions on where to sign. During this process it was made clear to me that I had 48 hours to cancel my order. I asked a few questions and continued on. When finished, I grabbed my family and went to our vehicle in a downpour of rain. Along with me, we took the mattress protector as well. After the evening, to take more time to consider the necessity of the protector at the price point we paid, we made the decision to return the protector to save money and buy one for ourselves elsewhere. The next morning I returned to the store to return the protector. I was told by the salesman that had me sign the documents that it could not be returned once it left the store. I said “excuse me?” “You told me we have 48 hours to cancel our order, that’s what I’m doing with this protector.” She then says again that their policy is that it cannot be returned after it leaves the store. At this point I leave very upset. I called the store later that day to speak with a manager about the lack of knowledge about this very unfriendly customer service policy. Of course there was no manager available. I then called the store operations number and voiced my concerns to her. I was told she would email the store directly and have the manager contact me. Three days passed and I never heard a word. I called the store operations line a second time, gave my story again and was once again told I’d be contacted. Same experience. Never received a call, email, text, apology or anything. I am extremely disappointed in my experience. I have spent thousands of dollars spanning over a decade. After this experience, I will no longer spend my hard earned money at Ashley Furniture. They have lost my business over an absurd and unfriendly customer service policy. This needs to be looked into for future customers. I will never go back!

Jamey was very helpful!

We were patiently waited upon by JP Price. He was helpful and we appreciated his patience while we looked.

Ashley always gives us a good experience. Appreciate it!

I am very happy with my purchase today. It was what I was looking for and the price was great. Had looked at other stores and they wanted 3 times the price for the very same thing. My sales person was excellent and di not pressure me into anything.

We have bought furniture from Ashley’s in Springfield Mo for several years we worked with sales associate Jamey all these years it has always been a pleasure dealing with him

We visited this Store on 5/16/24. We were greated by JP (Jake Price). He was very professional and super patient because I didn't know what I want(sooo many choices). We ended up being in the store for about 2 hours and he stuck with us til the sale. We appreciate the great professionalism and friendly customer service we received from JP.

Very helpful! Gave me a chance to look around on my own, which I liked. Then helped with purchase. Would highly recommend. My purchase was barstools for my kitchen island.

Greg was great. He introduced himself, found out what we was shopping for and pointed us in the right direction. He didn't hover over us or try to sell us a certain piece. After we found what we was looking for He sat down with us and went over pricing. We discussed some other sets similar as well and then he helped us buy order the set we wanted and set up delivery. He got us a great price. 10/10 would recommend.

Ashley furniture was a great experience. Ask for Jake. He’s the best!!!

Amazing Staff! Lewis is a pro and was friendly with our family. Great selection and pricing.

Greg was a great salesman and has a wonderful professional and kind heart to not rush when we wanted to talk things over, but was available when we had questions he was there to answer them. THANK YOU

Mark are sales man listened to me yet we ealked out buying more thanwe thought we was going to get . With Mark n the rest of the team we walked out with a couch , loveseat , 2 night stands n a chesterdrawers. they kept us under are budget. They took thier time. Didnt act like a car salesman. Thts one thing tht turns me away. So Ty for not actin like a car salesmen! They was nice , and caring. They listened !

That was the single best furniture shopping experience I've ever had. The sales associate was quick, helpful, and friendly.

They went above and beyond to help me get the best couch

JP, Louis, and Amber were extremely helpful. Great service, prices, and quality!

Aaron was so great to work with! We found a great deal on a dining room table. We always feel welcome at Ashley.

Billy was an awesome salesman!! He provided me with all of the details necessary for the items I bought and was super friendly and kind.

Leah was very knowledgeable and on point, She answered all of my concerns. And was very friendly as well as helpful

Picked up my couch smells like a dead rat. Bought a brand new house and still fighting to get warranty money back or a new couch. Paid for warranty they have every excuse in the book. Warranty is a waste and customer service sucks.

Fabulous service by Cody! Ask for him when you go in. Soft sell is a welcome difference in my book! Very thorough and customer oriented. Ask for Cody, tell him i sent you!

Great experience today with Mark and Jeff!!! Thanks for all your help!!!

Louis did awesome and was very polite.

My mom was looking for a couch and we found Andrea! She was so kind to work with. I came back the next weekend and bought a dresser.

We had already visited an Ashley Store in another State, not knowing we couldn’t order and ship to Missouri where we are moving. We called Ashley Store in Springfield and Greg Kraatz answered the phone, we told him what we wanted to buy and within minutes he sent us a link to pay and when we arrive at our new home this month of May 2024, our sofa, Loveseat and recliner will be waiting for us!! Awesome service!!!! Thank you!!!!

Very friendly staff. Cody took care of our bedroom needs, and Billy fully explained the mattresses. Didn’t get a chance to meet Ashley. Great experience overall.

Never shopped in a nice furniture store before and felt like it would be annoying. It actually turned out to be an extremely fun time and we enjoyed our salesperson Andrea! We ended up getting something way better than we anticipated and are happy with the purchase! We will definitely return in the future!

I just got my soft today called and asked if I could exchange it they refused. Poor policy . I give them a big zero. Will never buy anything from them again.

Very good

They were detailed and fast and knew exactly how to answer all my questions with a reasonable explanation! They didn’t have the furniture in the store but they demonstrated on a very similar product how well it was built.

Louis did a fantastic job at finding exactly what I was looking for. He was very friendly, knowledgeable, and helpful. My sister had great success with Ashley’s Furniture due to Louis’s help and recommend Louis to me. I am very thankful for his help. He is the reason I will continue to shop with Ashley’s. Thank you, Louis!

UPDATE: My delivery was suppose to be Tuesday. They canceled and reset for Thursday. They again canceled and offered Saturday. I've canceled the order for a refund. xxxxxxxxxxx I visited on a Saturday morning looking for specific items with a specific budget. I was immediately swarmed by salespeople and it felt like a car lot complete with a finance manager and store manager introducing themselves. After declining a "test drive" of the premium mattresses that I had no interest in, I finally purchased a sofa and a bed-in-the-box mattress that I had already found on the web site for cash. I can't give 5 stars because of the sales atmosphere that is a turn off to me. But they do have a lot to see if you must feel and touch before you buy.

Found exactly what we were looking for.

I typically don’t leave reviews however when a person does an outstanding job I feel like it’s only the least I can do to help encourage them to keep helping others and help other customers feel at ease when looking for assistance. I am currently moving and really wanted to vamp up my bed. I had browsed on Ashely’s furniture website but had never stepped foot into their store. To be honest it was a little overwhelming because there was so much to look at and even if I had a general idea of what I wanted it was still a lot to process. That’s when Louis approached me and my sister and really took the time to get to know what my end goal was as far as what I wanted to leave Ashley’s furniture with. From someone that struggles with anxiety and feeling a bit stressed out about purchasing new furniture, Louis was so reassuring and very chill. I loved his ability and knowledge to inform me about the payment plan that I decided to go forward with as well as his overall kindness. Thank you Louis for making this one of the best experiences I’ve had with a sales representative. I most certainly will be coming back and encourage all my friends and family to check out Ashley’s with Louis!

I went to 4 different stores on 2 different occasions looking at loveseats and sofas before deciding. Bailey was by far the best sales rep and ultimately the reason I purchased a sofa from Ashley Furniture.

I wish there was a way to give no stars, one star gives them WAY to much credit. Nothing but issues. Picked the couch out and said he has them in stock at the warehouse I can go pick it up tomorrow 8am or the day after for home delivery. Cool I will go rent a trailer and be there at 8am. Not only did they make me pay up front with out seeing it in store. They had the same couch with different material ( different model ). They called me on the way home to tell me my card didn’t go through the system glitched I needed to come back. I have already rented a trailer I said I will come by in the morning and see what’s going on before I pick the couch up. Next morning I get a text “Did that charge ever fall off? “ like ok that’s real professional. Remind you I paid in full, they said I was good gave me paper work and all. Next morning all this is happening remind you before 8am, they text saying will have to refund you. Terrible service. If you think your life is good and want a headache and love dealing with lying salesmen go see my boy LOUIS TAYLOR! He is there 24/7 to ruin your day! Honest review I’m sure it will be removed soon! Ask for LOUIS TAYLOR if he works there save your time and money go elsewhere!

Leah was wonderful to work with, she informed me about my options without being too pushy. And when I said I didn’t like something we moved on. It was a great experience and I got a bed for a great price

Great customer service!

My wife and I stopped here to shop for a new living room set. There was ample supplies to choose from. The employee who assisted us was not pushy and was very helpful. When we informed them that we were going to shop at the stores next door to Ashley furniture, two different employees stated that we would be back in 10 minutes. We did not come back in 10 minutes, we purchased from another location.

I didn't intend to buy any furniture today when I went into Ashley's to look for a reclining loveseat. But the process was seemless. I sat in the loveseat I was considering while I filled out the credit app...knew in less than 30 seconds how much I was approved for and I had already decided on the loveseat and before I knew it...I not only decided on the loveseat but the matching couch along with a new table and chairs. Andrea, the sales woman was kind, helpful, and very friendly. I appreciated her assistance and answering all my questions. Thank you!

It was great. Loved working with Jamey.

Leah helped us and she was extremely helpful and understanding of what we were looking for. we will definitely be back to see her again!

Excellent experience. They matched the prices we saw online to make us a great deal

It was a pleasant experience.

Had what I wanted.

Amazing customer service!!

Walked into the Springfield Ashley Furniture store and was greeted by Bailey and the store manager warmly. Within 15 minutes we had the bookcase I wanted chosen and out the door 15 minutes later. Knowledgeable staff and customer facing mentality!

Great experience! Jeff lempeck was very knowledgeable and helped us find exactly what we were looking for. He made the process fun and easy.

Thank you for your service. Great discount on the beautiful beds and mattresses. Great customer service 💯

We had an awesome experience. Jeff was more than accommodating with all of our changes we were making. Very helpful and knowledgeable. We will be back !!

We have been purchasing furniture from Ashley's for years, but they have really gone down hill. About a month ago we purchased two new sofas, two glider chairs, and new cabinet for our record player. They delivered the cabinet with pre-existing damage to the top. I noticed the damage as they were carrying it in. They refused to take the item back, and rather, insisted I call customer service. The item had to be totally replaced. Today, after having the gliders for over a week a piece of the arm is coming loose. It was clearly never stitched. I called customer service and was redirected to a webpage to file my claim with an automated assistant. I did try calling our sales rep who provided me us no value other than to call customer service. Beware, as soon as they drop the furniture at your house you're on your own. You will get zero help from the sales team or the local management. They have lost a very long time customer.

Fast, efficient and handled everything with care.

Jeff was friendly and helpful without your typical salesman pressure. Love this store, always my go-to.

Very happy with our purchase of our mattress. Ours sales lady was the best. She was very pleasant to deal with and worked very hard to get us what we wanted. Highly recommended her. Thanks a bunch Bailey.

I thought it was ok. I was impressed with 5 year warranty until I learned I had to pay for it. I passed on that. One item on floor had a broken floor recliner lever.

Billy was a very experienced salesman and let us to the right product that we wanted

Zakk was very helpful! Answered all of our questions.

Avoid this store at all costs. I paid over $1600.00 for a recliner with the lift in it. I'm a combat vet with a jacked up back and hip. I received the recliner and the metal frame is broken. The store employee said they were sorry but that's it. So, I'm stuck with a broken new recliner. Avoid this building of liars and cheats at all costs.

Our sales man was Jeff. He did an excellent job. He was honest, did everything he could to work with us and get our furniture. I know I was skeptic, it may have seemed like I was doubtful of Jeff. But, I believed Jeff to be honest. He genuinely wanted to see us through the sale. He did a fantastic job, and I will ask for him in the future. If the rating was just Jeff. I would have given it 5 stars. I rated 4 stars, because they have all contracts read through on the day of sale, instead of giving the customer time to go over the contract. Which creates pressure on the customer to sign things recklessly. Thats not the employee's fault. Its the company's fault. They say no pressure sale, but that can be a high pressure situation, and wastes time of the salesman. Which isnt fair to them. Jeff understood my concerns. He set up an appointment with the manager at the time of signing to ask questions. I appreciated it. Unfortunately, I cant recall the managers name. She did great as well.

One chair is broken. Haven’t even owned it a week No one has even sat in this chair! Second time with Ashley! Both times horrible experience! Only came back as my parents got a nice set that has lasted. First set didn’t make it a year! No in store customer service! Now I’m being told I’ll be called back. Will be returning the set and going elsewhere!

Nice staff,Dante treated us well.we are pleased with our purchase !

Jeff was amazing and helped us find the perfect sofa for our home. His sales approach was timed perfectly and demonstrated fine-tuned skill. Will be shopping with him at Ashley again.

Loved our experience from the time we walked in till he walked to the door! After buying our new mattress and recliner!❤️

I typically only buy my furniture at Ashley's and I just recently just bought 2 rocking recliners. They will be delivered this coming Saturday and we can't wait. Our sales associate was very kind and helpful as everyone else who stopped by to talk with us during our purchase. Another satisfied customer!

Couldn’t have asked for a better sales experience. My salesman‘s name was Luis, he was very accommodating, and did not make me feel pressured. He came highly recommended by two of my friends and he did not disappoint. This was my first time ever shopping at Ashely and based on my experience with Luis, I will be definitely be shopping there again.

Andrea did a great job. Look her up when your shopping very knowledgeable and great salesmanship

This store is the biggest scam. I have no idea how they could be considered “reputable”. They will send you broken furniture and tell you it’s not their problem. You’ll have a peice of furniture break within a year and somehow your warranty doesn’t cover anything. Head my warning, especially if you spend much money, you will not get your moneys worth. Go to lazy boy. They will take care of you now and later.

Went looking for a mattress. Gave me a good deal and was very informative and helpful.

Friendly helpful staff. There are always deals and discounts. And their no interest financing has helped us get most of our home furnishings.

Stress free and helpful.

The salesman was super polite, especially as I ordered much less in cost than we had started reviewing.

Everyone was very helpful and extremely nice! Bailey was fantastic at helping us get our couch exactly how we wanted it!

Ashley Furniture in Springfield MO is terrible. You can never get anyone on the line for customer service. They only care about sales not customer service. I ordered a mattress & they're talking about delivering it in 3 weeks. I'd rather it be shipped to me directly & not through they're horrible delivery service or warehouse. I could get it faster if I ordered it from China.

me and my sister went in to find my mom a specific chair since going into memory care and our sales person knew exactly what to find for us! he was so friendly and took the time to talk with us, it was a great experience.

Excellent staff! Great buying experience!

We had a great experience bought a sleeper sofa today on clearance good quality great customer service

Jeff was awesome.

Kristen was super nice and extremely helpful

Make sure you for Aaron Parfitt. He made sure we were taken care of was very informative patient with the wife’s decision-making. Great guy best experience I’ve ever had buying furniture.

They were very helpful and worked with me to find the perfect couch for my needs

Greg is great

Excellent courteous service !

What a great experience working with Jake and others at Ashley Furniture. I’ll be back!

Lewis was great. Not high pressure but informative and helpful. Great selection!

My husband and I had a GREAT experience at the Ashley Store. We were "just looking" when we went in and Billy greeted us. We knew we were not ready to have something delivered but found exactly what we wanted at the right price and found out they would deliver about a month later when we were ready. And no charge on our credit card until delivery! There was NO hard sell, just a friendly talk about what we were looking for and Billy directed us to the part of the store where we could explore the options. He let us wander and then showed us the exact chair we wanted/needed. This is our second purchase from Ashley (a love seat 2 years ago) and this will be the only store we visit when we need furniture. We know they have great advertised sales and had not seen one lately, but got 20% off, even though there had been no announced sale. Normally we don't buy the warranty but if you don't use it by the time it is up, you get what you paid for it in a store credit. How fair is that???

Jeff was very knowledgable and great to work with . Would highly recommend

Great

A beautiful store, we were welcomed as soon as we stepped in the door. Great sales people, found and purchased exactely what we were looking for.

Sales Scam 101: The Misery I went through.. As soon as I signed the dotted line and committed to paying… They gave me the wrong bed frame & the one that they did give me had missing parts. After 2 months of hassling with customer service, NOBODY was able to fix the broken bed frame i had received, not too satisfied i went to this store to talk to the manager and she said “she wasn't going to feel threatened in her store” because i quote on quote “threatened”. a bad review if they would be unable to help me.

I walked in and met Greg. He was very pleasant and friendly. He assisted me in finding the perfect sofa, chair, ottoman, side table, rug and tv stand with a fireplace insert. I would recommend Greg and Ashley’s to anyone looking for the perfect buying experience.

Great selection Great quality And all around feel good buy for a quality like no other sales team with knowledge and that is important

Our salesperson was Gregory Kraatz. We couldn't have had a better person to help us. We were so happy when we left. Ask for Greg when you shop there, you won't be sorry!

Glad I found my comfy couch!!!! Ps. Yall were awesome I'd hang out with you besides selling couches!!!!

I had the pleasure of working with Cole. I appreciated his professionalism and that he wasn’t pushy. I let him know I didn’t need a lot of assistance and he gave me my space. He also showed me the value and importance of adding the protection to my purchase which I never do. Thanks for making this transaction so easy!

Amazing!! Everyone was so helpful and fun to talk to! Will most definitely be shopping with them again!

Leah was so helpful and knowledgeable. Great personality.

Good prices!

My wife has brain cancer and it has been a brutal fight. A few months ago she was hospitalized twice for both memory loss and loss of strength. When she was discharged from the hospital her mother and sister chipped in to buy her a lift chair to help her regain some level of independence. By the time the chair came in, my mother in law had returned to her home in Colorado. Because the chair was purchased with my mother-in-law's information and the incompetence of the store and their policies it took me over a week and multiple phone calls. Now, only a few months later the chair is having mechanical issues. I called the warranty department and they decided to send parts and then schedule a repair tech once the parts arrived. They arrived yesterday. I called to inform them of their arrival and to make sure nothing happened in error I asked to make sure that the repair tech was sent to the right address here in Missouri where the chair actually is. Well, back down the we can't do anything because someone bought a piece of furniture for someone else rabbit hole we go. This isn't rocket surgery, the chair is here and if there's any question that this is the same chair, I'm certain there's a serial number on it somewhere that can verify it. I never thought I'd see a private company as incompetent as the DMV but here we are, living that dream with Ashley furniture. Also, o don't know if you only have one person that answers the phone with the warranty department or if you just get too many calls because your furniture is junk and breaks that often but you should consider hiring more customer service reps. I started calling yesterday to inform them that the parts were in but twice had to hang up because I had other things to do a d was on hold for over 30 minutes. Today, I was placed in hold for over 47 minutes and when someone finally picked up they were so garbled I had to ask what they said and was immediately put into an automated system asking of I was satisfied with the customer service then hung up on immediately. After another 30 plus minutes of holding on the second call I finally spoke with someone who really couldn't help me much because what she cited as company policy. All of this because someone purchased a chair for someone else. It shouldn't be this complicated.

Jamey was fast, friendly and not pushy, he gave me and my wife time to talk alone to discuss things without his presence Jamey knew how to read us and when to move on will be going back for our next purchase.

Quality of furniture has really gone down hill. Over priced for the lack of quality. Doors on cabinets won’t shut right due to hinges not being properly placed. Boards are warped. Drawers have cheap rollers. High school kids in shop class can make better quality

Greg is just the best! Great experience.

Sales person Kristin Mitchell was wonderful! She listened to what we wanted and what we had to work with and made it happen! We walked out buying a bedroom suit! We brought our 2 youngest kids and she was amazing with them! Our kids are shy and they took right to her and even hugged her as we left!! Great, professional, happy, understanding, very family-friendly and worked with us and we are happy! She has definitely made us return customers and I recommend that if you want new furniture, go to Ashley 's in Springfield in Independence St and ask for Kristin! You will be absolutely happy you did!

Delivery was the best and the gentleman weee so nice and polite

Very kind and helpful. A good product. Easy to pick up at warehouse.

I'm not sherry you have the wrong number

The staff were so friendly and made us all feel welcome. They had a good selection of affordable recliners and we had two delivered. Their delivery men were also nice and understanding of my son who was extra excited to see the Ashley logo on their shirts and the big truck. Such a great experience.

Great delivery crew who were careful and assembled furniture very professionally

My visit to my new couch set was very professional and amazing

The sales team was great to help us out, especially while we were there with our 4 kids. Unfortunately, the surprise extra charge when it came time to pay left a pretty sour taste. They also had a BOGO on pillows, however they only had one in store which will require me to drive another 2 hour round trip to pick it up, because for some reason it can’t be delivered with the furniture we purchased.

I was told by Cody Elwood and another salesperson that the leather automatic loveseat with a console could have the console removed. They told me their delivery men could do that for me. Then when the men arrived today, I was told if it was not removable because there would be a gap remaining where the console had been. I don’t care for consoles. I think they cheapen the look of the furniture. I also dislike being mislead by people. I’m not a happy customer and will be sharing my experience with friends and the internet.

When you walk in just ask for Louis. This guy still know what "customer bliss" is! Such a refreshing experience compared to so many brick & mortar businesses these days. Louis was an excellent salesman and I will return!!

Aaron was very friendly and easy to deal with. Great experience and smooth transaction.

Very knowledgeable staff . Bailey and billy were super helpful!

We really enjoyed working with Andrea C. Very helpful.

Love Ashley's furniture and excellent customer service. Thanks Zakk for all your help.

We are alway greeted with a smile. Always get shown the right furniture that we need when we need it.

Love this store!! I was shopping for a couch and with Cory's help purchased exactly what I was looking for. Can't wait for delivery.

Excellent service by sales people. Seemed very attentive to my needs.

Disappointed that you can not buy something off the floor. Pricing in system did not match pricing on item. Salesman Billy did a great job, got the pricing fixed for us. We will definitely consider Ashley furniture for our future furniture needs.

Salesman "Amir" was patient, polite, and sweet, not to mention damn good looking!

Zac at Ashley Furniture was great. When we walked in President’s Day weekend, I’m sure it was obvious we were just looking. But Zac was so patient and gave us all the information we needed. We had randomly found an amazing deal on a great couch. Get the protection package if you can. We’ve used it multiple times.

Very accommodating, clean, reasonably priced, friendly and professional! Greatly recommend!!

Found a couch that was on sale for $700 that was comfortable and the wife approved of. That alone would have been worth the trip. What surprised me was how thoughtful the salesman was. He told my wife and I that he was going to be close by if there were any questions but he wasn’t going to bother us. He was always close enough for me to flag down but never bothered us or tried to sell me anything. He treated us like people and not just customers. Nobody likes a pushy sales person. He just rang me up and answered my questions about the warranty and where to pick up the couch I purchased. A wonderful experience. I will be shopping here again.

Great employees and always helpful.

Professional- courteous- and quality. Just what we were looking for. Thanks for making our shopping experience very pleasant

Great couch selection in store with awesome customer service. Hassle-free browsing that lets you look without being bothered. But, all your questions get answered when you’re ready for them.

Friendly helpful service

Very personally and helpful a pleasant experience

Kristin Mitchell is fabulous to work with. She was patient with us and made our shopping experience so much fun!!!

They were prompt and right on time. Very polite. Cleaned up their packaging and looked everything over.

They were great !

I had a very casual experience buying furniture today. It wasn’t a pressure purchase. I really appreciated that about it. Cole Allenbrand was great to work with. Thanks Cole.

I had a specific piece of furniture to match and voila I found what I needed at Ashley.

Quick, simple transaction. JP did a great job - highly recommend.

Jake from MSU was great, very nice and helpful.

Great experience Jamey! He remembered our previous inquiry and had all the information we needed ready. Great product at reasonable price.

Came in today looking for a sectional. Greg greeted us and told us to let him know if we had any questions. After looking and sitting in almost every sectional we asked Greg about the one we loved! He gave us some numbers to consider and my wife and I discussed over lunch. We came back with a price match and Greg honored it. We have our new couch coming soon! Thank you Greg and Ashley Furniture for the excellent experience!

Jamey is super helpful and knowledgeable. Would come back to see him anytime. Texting system for scheduling your delivery is a little clunky and the "Fulfillment1" wording could be confusing to most.

Very attentive and knowledgeable salesperson (shopping for a new mattress). No pressure sales.

I was kindly and respectfully greeted at the door by Leah. I appreciate that, because I had recently walked through another store a couple doors down, and I wasn't acknowledged by them at all!!! Fortunately, their stupidity was a win-win for me and Ashley Furniture! I scored a great sale deal from the kind and customer focused Leah, and Ashley made a rocking sale that will result in follow-up sales. Thank you Ashley Furniture, and special thanks to Leah!

Jeff was very friendly and helpful with our purchase. We will be back for our future needs

Ask for Ryan, he’s the best!

Great purchasing experience.

Andrea was a great help! Her kind attention made us return to the store and then make our purchases - she was the best thing about the store

Greg and Amber are class acts!!! 5 stars on the customer service!! We will be back for sure!

I’m impressed!!! The customer service is amazing. I bought the sofas from Ashley and happened to change the items and Matthew Ve was very helpful and patient, thank you! Keep up the good work :) so excited for the new sofa that will be delivered in about 2 weeks will see how the delivery part goes and I’ll leave the review again.

Someone please yell in Billy's hearing aid and tell him he's doing great

If there were a zero star, I would give it. More than$1000 for a reclining couch and it didn't last 6 months before becoming so broken it's unusable. This is after our furniture was not delivered on the agreed schedule. After repeated calls to get warranty covered repair over two months, there has still been no repair and no response from Ashley other than they are looking in to it. They have lost us as customer's forever, and we'll be exploring a complaint with the Better Business Bureau. Do yourself a favor and spend more at Haverty's, and make sure the furniture is not made of particle board, aluminum, and pleather like this one. Update 3/6/24: after 4 months of waiting, wrong parts being delivered, Ashley employees telling us if we wanted good furniture we shouldn't buy from Ashley, automated text responses that make no sense, and a couch that gets more broken by the day Ashley informed us that because we moved 4 days ago, months after filing the warranty claim, our warranty is voided. Their last response was, " if there's anything else we can do, don't hesitate to contact us. " No, thank you, you did enough when you ripped us off with crap furniture and refused to honor your warranty. We don't need anymore of your"help". We're off to buy better furniture!

Great service. JP was very helpful and I purchased my new swivel recliner for a m him.

Ordered furniture 21.2 months ago still no furniture had to take off work to schedule delivery and they didn’t show up. Didn’t get advertised Black Friday gifts either. I am now canceling my order as nothing has been completed as promised.

Everyone was helpful and patient. I had to measure an area in my house to make sure what I was looking at would fit. When I get that done, I’m going to go back to Ashley’s to buy. No pressure from the sales person. I appreciate that.

Louis was a huge help getting our order finalized and set up for delivery! Can’t wait to get our couches!

Was just looking to buy in a couple months but the sales was really good. Salesman very knowledgeable and easy to work with.

Ashley furniture has nice furniture at reasonable prices but has the WORST customer service. No one knows what department handles what. I had a 2 month old power recliner break and it was horrendous to try to talk with someone about it. Got the run around (too long to go into here). It took two months and several trips to the store and phone calls. Now my sister who bought the same chair as I did is going through the same thing. HORRIBLE> Wish I could give negative stars.

The salesman was very helpful in while I was looking for a recliner

I love Ashley's and I love their furniture even my parents has Ashley furn. Everybody is nice and friendly up there in Spfd Mo. I want to mention Jacob Knowles ,very customer service-oriented. I definitely plan on buying a sectional through him.

The team that we worked with helped us out tremendously! Everyone was super friendly. The thing that stood out the most was that they weren’t pushy with anything, if we didn’t like something they wouldn’t try and keep pushing it in our face. 10/10 will come shop here again!

Nice salesperson and no pressure.

Lindsay and Kristen were both amazing . They helped me so well with getting new furniture.

We had a very specific size loveseat we were looking for, and Kristin Mitchell helped us find exactly what we were looking for.

Great experience, Jamey was fantastic. Only negative is that it literally takes 3 hours to buy anything. They need to figure out a way to speed up that process.

Salesman was wonderful and directed to exactly what we needed with our very specific requests. I am excited!

Leah did an excellent job helping me find just the right recliner. I’m 6’3 so it’s difficult. She found one that I am happy with. Bryant R

Worst experience I have ever had. Took forever to purchase a couch, my car purchase took less time. They lied about delivery, they lied on shipping and they lied on credit back to my card for an item they could not guarantee. Run away from this store, it's not worth it.

Everyone at Ashley Furniture was helpful. Jake K., Bailey and the Sales Manager. Showed us all of our options and made us feel we where educated on all the choices. Then the sales manager went out of his way to provide us with the best price. He spent a lot of time helping us find an affordable option. When we were doing paperwork, he offered us bottled water just to round out the wonderful experience. I will continue to Shop at this store for my Furniture needs. An Amazing experience!

- Bought TV stand & Dining Table/ chairs in store- were told one item would be available on a Monday, next item available on the following Saturday….. and that we’d get a text 48 hours prior to that as a confirmation. - Never got a confirmation text. SO, we called the Friday prior, and they confirmed items would be ready Monday to be picked up. - Called again Saturday to confirm again- they said everything would be ready Monday to be picked up. - Monday- still no text. We looked online and saw the warehouse was closed on Mondays. SO, we called and they confirmed warehouse is closed on Mondays, so we’d need to schedule another day. SO, we scheduled for Tuesday to pick up. - Tuesday my husband shows up at designated time and had to wait an hour for items. He brings it home, and most of the parts to the TV stand are broken/ damaged. He calls immediately and was asked to email photos of all damaged parts- so he did. The lady says it’s too late to submit the warranty tonight, so it would be submitted first thing next morning and that he’d get a call regarding the status…… - Wednesday- NO confirmation call. I called mid day and was told nothing was ever submitted, but that she would submit it while I was on the phone, and was told she’d request an entire replacement for us, and that we’d get a call the next day with status update. - Thursday- NO confirmation call. I called and the guy told me nothing had ever been submitted and requested photos to be sent! I explained my husband already emailed photos 2 days before!! I asked to speak to a supervisor due to multiple mixed messages, he told me a supervisor would be calling me soon. - I waited an hour and called back….. lady told me we had called multiple times and multiple warrantee requests had been submitted and that it takes 72 hours to get an answer on those. - Friday day a supervisor called me, I expressed our horrible customer service experience. He told me we would be getting replacement parts, NOT an entire replacement, despite already being told we’d get an entire replacement… and to call when we received the parts, and that they would then send out a person to put the TV stand together for us. - Saturday we received the replacement parts. - Monday I called to request someone to come put it together and then we were told “they don’t come put it together when we didn’t have it delivered, and it was originally a pick up…. and that we’d have to put it together ourselves.” When my husband opened the boxes they were ALL the WRONG parts AND almost all were damaged!! - What a horrible unprofessional customer service experience this has been!!

We went in not looking to buy and after speaking to Jaedon, he helped us pick the perfect couch. We were met with nothing less than the best customer service and hospitality. Thank you to Ashley for helping us find the best furniture. We recommend Ashley to anyone in the market for furniture

Excellent help finding dine chairs. Not pushy.

We found matching power recliners in leather for a very reasonable price. Jake at South Springfield location was very knowledgeable, and helpful not pushy. Great experience!

Everyone was friendly. Answered every question we had.

Was very satisfied with customer care and service right along with good sales and JP Price was an excellent professional service man! Thank you@

Very kind ladies helped me find the right dresser for me. Great all around costumer service and hope to see them again.

Great assistance and helped us out very quickly! Thanks all!

We went to Ashley for furniture for my son’s first apartment because we had such a great experience when picking out furniture for my daughter. Billy was extremely helpful and very knowledgeable. We would definitely recommend Ashley.

Very friendly and excellent service. Bailey was helpful and explained everything in detail before we purchased our product. Would recommend Ashley Store and there associate for your furniture purchase ☺️.

We had a great experience. JP was great to work with and helped us find everything we wanted for our soon to be forever home!

The salesman and service was excellent. However, it was a surprise Christmas gift for my daughter, and I was told there was no way they would call or text her, and they did!!! 2 or 3x before the item was delivered! A week before it was to be delivered! Then, when I called the store to tell them, they even called and emailed and texted 2 or 3 more times!!! I am still not happy about this and would like to talk to a manager!

Jamey was beyond fantastic! We walked in was able to look around and feel the place out before being approached which was nice. Usually you walk in and someone is racing towards you. We talked, he got to know us, I was very specific on what I wanted and he took me to the correct section of the store where my family found the perfect sofa and love seat! As we were doing paperwork and sitting together, I said this is beyond perfect and my house will look amazing because of Jamey and my husband good choices! Thank you!

Great service.

Met my salesman just after entering store. Explained what I was thinking and after a short time we were sitting on the display discussing life and making friends. Price was agreeable, delivery was ok and he is awesome. Stopped back in to thank him and have him a hug.

Very friendly helpful, nice choices of colors, material, etc to choose from. We already have several pieces from Ashley I'm sure we will continue to add or replace as time goes by.

Leah was very helpful. I was looking for black mirrors.

I had a good experience in the store...the problem is that the employees do not answer the telephone. I have left 3 messages, from when they are not open...they can't be bothered to return a phone call.

Very pleasant and we were not pressured to buy anything. Excellent staff and inventory!!!

Excellent service, great prices! Buying a great mattress right now! Check this place out!!!!

Really like their furniture. I don't like high pressure salesman. I like to look and make my selection and decision.

Friendly, efficient, did a great job.

Lewis is awesome! Enjoyed working with him!

They were very helpful in buying our furniture. Appreciate it.

I had a really poor experience with this Ashley store. They were very hard to get in touch with and my table came 10 days after the promised delivery date. I was not compensated at all for this delay, and the staff seemed apathetic to the whole situation. Will definitely not be shopping here again.

I called 3 times just to get a quote. Once I received a price then I had to call again. When I finally spoke to someone that was able to get me the price we had such a bad phone connection I could hardly hear nor understand what they said. This person only said they knew the connection was terrible. I. Finally just called AGAIN. The payment email ended up being difficult to download the link to make my payment. The payment took 4 attempts to finalize. The best customer service came from Jennifer from Dufresne Customer Service dept. She stayed on the line with me until it was fully processed. Kutos to Jennifer! We finally finished it this afternoon! I hope my replacement parts come in a shorter timeframe than the order process became. The text I received stated they received an “emergency” message?? There wasn’t an emergency, only a complete lack of customer service. This really should have only taken possibly 2 calls and a few minutes to get replacement cushions. Unfortunately I’ve been working on this most of the week to simply get customer service. Regards, Martha Branch

Found exactly what we were looked ng for!

Everything was fine when purchasing a new chair. What I am not happy with is the fact the sales woman said she would talk to her associate and get delivery charge either no charge or a lower price. I should have looked closer at invoice. after I was away from store looked and Saw a $169.00 delivery charge. I’m only an hour away would have never agreed to this charge had I known. Was going to drive the hour and pick up chair tomorrow as they were closed Sunday and Monday. We called to cancel delivery and then told oh the chair is not available until next Saturday. Was told by sales people that all we had to do is drive to factory and chair would be available to pick up. Now it is not available for almost a week. Don’t tell me one thing and then change in less than 24 hours I’m so tempted to cancel and go with a Lazy Boy chair. I have 48 hours to cancel. I’m out now looking to see if Lazy Boy has a w I want.

It was wonderful. I’m very pleased with my purchase and Kristin Mitchell was great to work with, couldn’t have ask for a better experience. Thank you Kristin

Billy and Christen went above and beyond with knowledge and charm. Two very good sales people

About a year ago I purchased 2 sofas and ottomans and a dining room set totaling over $10,000. We all purchased the additional protection plans for each of their sets that we purchased. We discovered that the frame was broken in the oversized ottoman on one of the sofas. I contacted the company we purchased they addition protection through they declined the claim because it was a structure issue that should be covered the the warranty from Ashley Furniture. In October, I contacted Ashley customer service process about the issue and they said someone would contact me with 48 hours to come look at the damage. Several weeks passed with no contact. I contacted them again and was told the claim was closed. I reopened the claim and again was told within 24-28 hours I would be contacted. Again nothing. I tried to contact them through another channel via text. I was asked is we sat on the ottoman. I said, "It was a piece of furniture" and we told that voided the warranty. I've attempted to talk to people higher up the leadership at Ashley and each team has been denied. The customer service process at Ashley is broken. Their warranties are worthless, their follow-up is non existent. I've attempted to resolve this issue in a professional manner but their customer service process does not allow for that to take place. I will never purchase anything from this store again and will encourage others not to purchase anything again. They ottoman was only about $500 of the $10,000 total. They would prefer to lose a customer for life who will influence others not to purchase from their store again as well rather than work to find a solution to their terrible product and even worse costumer service system. Any assistance you can give to correct the issue or help others avoid making the same mistake would be greatly appreciated.

Had a great time with Jeff! If anyone needs a raise there its him! Great and friendly salesman. When you walk through those doors ask for Jeff! And thank you Jeff! I was able to understand everything they had and if there was a wait exactly why. Great service as always!

No pressure sale. They explained everything. Showed details of the bed. Help keep it in are budget.

Bailey and Greg were great to work with! Greg explained everything and took his time to make us feel like we were more than just another customer to make a sale. He and Bailey worked with us to make sure our bed could be delivered to our area since we live a long ways from Springfield and then out in the country.

Good customer service

Was greeted right away. Jake took the time to show us everything in our interest and helped us pick the best option for our budget. Great shopping experience!

Greg was great!! Helpful and not overbearing. We had a great experience!

Billy was professional and knowledgeable about what I was looking for and was not pressuring me to purchase.

Greg was easy to work with, and not to pushy and had good knowledge of the furniture we purchased. We also got a good deal.

Bailey was very friendly and helpful. She listened to what I was looking for and helped us find exactly the right chair in the price range.

Greg was a very nice man that help me out with my couches I will be going back and getting more furniture at Ashley's in Springfield Mo and a speedy delivery Thank You Greg

We were looking for an affordable sofa for our son, and Cody Elwood was both helpful and friendly in finding exactly what we were looking for.

Customer service was absolutely great. Buy my sales associate I couldn’t ask for a better one. Pricing on my mattress that I thought was a little high priced. Delivery time was outrageous. And they sold me a couch that was out of stock. I have to wait two months for my couch, which I think that is absolutely ridiculous. Had they told me that I had to wait two months for the couch I probably wouldn’t have bought it. I just moved into my new place and Willard and I have no seating area in my living room. Financing was very quickly done which I appreciate that.

Very professional!

Greg was a wonderful salesman!!! The manager was amazing also!!!

Great service and friendly folks to do business with. I am expecting my new recliner on December the 7th. Can't hardly wait. We got our couch home yesterday with the help of our neighbor.

We had a great experience with Jamey. I can’t wait until we get our new couch.

Great job guys!

We had a great experience this time at Ashley furniture store in Springfield Mo. Jeff was wonderful and had great customer service. He was great to work with. Thank u Jeff for all your help.

Working with Billy was great. Had worked with him on previously other purchases. Helped me select the right piece of furniture for my needs.

Gregg and the manager were great

So far so good. Jamey was great to work with! We’re excited for our delivery

Me and my wife recently got new furniture, everything was great the sales guy wasn't pushy and was able to be found quickly and easily to answer any and all questions. was told 8 weeks on getting it here and that was no problem, when the problems started was there was no phone call letting me know my furniture was in, my pick up date was scheduled on a Monday and the distribution center is closed on a Monday luckily I had done some research before I drove an hour to get there and seen the doors woulda been closed. I understand things happen and I'm not the only customer but I couldn't even call the store because the automation wont give you that option no matter what you say or numbers you push. If I ever come back to get anything more I will be sure to get a store phone number that actually rings into someone's phone and not a call center.

Jay the store manager helped us find exactly what we were looking for in our price range and with an amazing deal! Definitely recommend coming here and having Jay help you find what your home needs!

Had the pleasure to have Greg as our salesman and got to chat with Amber...both are very pleasant. We bought furniture but unfortunately we had to cancel and they were understanding. They have a variety of nice furniture. You won't be disappointed. Thank you to Ashley's

Took time to show us options, listened to our needs. Excellent experience.

We had a wonderful experience buying furniture today! Jamey was very helpful!

Good selection at good prices. The store manager Amber was very helpful we when had some questions.

Had a little trouble finding someone to help me but once I did the service was golden!

Great!!

Jake was very helpful and a lot of fun to speak with.

Jake was super helpful and very low pressure. Furniture is great quality and prices are very fair. Everything is also AMERICAN MADE! which is very important to me. Will recommend to everyone

Great experience! They worked with me to find what I needed in my price range. Go see Billy he will get you what you need!

Great customer service. Quality furniture.

Would rate zero stars if possible. This store has horrible customer service. We were lied to about the delivery of our purchase and then told too bad when we complained. The girl on the phone even laughed at my husband when he told her how disappointed we were in our service. They do not care at all as long as they get your money. Buyer beware.

Great experience with our salesperson Cody. I am disabled and Cody was willing to work with us to make the process of buying new bedroom furniture easy and fit my disability needs. He went above and beyond and we were so appreciative and will soon have a beautiful new bedroom set! We recommend Cody and Ashley Furniture in Springfield highly.

Great service & great quality

Staff was very helpful and knowledgeable and helped me find just what I was looking for.

Highly recommend! Thanks Dante!

Dante was extremely helpful with our recent purchase.

I purchased almost $3000 in living room furniture on Oct 20 and I was told by the sales person to expect the furniture to be delivered NO LATER than Nov 11, that deliveries were running 2 to 3 weeks out. I explained we were having company for Thanksgiving and it was imperative we have the furniture before Thanksgiving so family would have a place to sit. Nov 11 came and went and no delivery or no call from Ashley. When I called yesterday, Nov 13., I was told the furniture would be delivered Nov 24 the day after Thanksgiving. You can imagine how mad I am. All of the existing furniture in the living room was given away on Nov 10 in anticipation of a Nov 11 delivery. We now have a living room with no furniture other than lawn chairs brought in from outside and a house full of family coming for Thanksgiving dinner with no place to sit. The sales rep either flat out lied about when to expect delivery or is incompetent. I have purchased a lot of furniture from Ashley over the years but this will be my last!! I even called the store yesterday to talk to someone and was put on hold for 20 minutes.

Dante was friendly and professional. He listened to what I wanted and showed me those options. He didn’t show me things other than what I specified and I appreciated that. He also accommodated that I needed to go home to measure and then work over the phone to complete the transaction. I would certainly visit Ashley again based on my experience with him. **update** taking my money was where the good experience ended. The first couch they delivered was broken. They ordered a replacement but no one ever contacted me to say when I’d have it. I called a few weeks later and they said it would be another 6 weeks. You have to call different locations each time you need something. The store employees are useless for anything other than taking money and they do not return phone calls even when they say they will. Bottom line: this is not a full service location that gives good customer service from beginning to end. Cannot recommend.

My home furnishing specialist Leah listened to all of my needs, was so very helpful, and got me exactly what I wanted! She also got me interest free financing which was a plus on top of the great experience! Thank you Leah for helping me find the perfect items for my children and I!

Friendly willing to help even though I wasn’t sure of what I wanted exactly

Really like the sales woman. Very surprised at the rate for delivery of an item that was over 2K (Nebraska Furniture offers free delivery) Got a little irritated that during the checkout process our sales person answered the house phone when there were at least 6 or 7 men standing around doing nothing. Maybe next time if there is someone with a customer, someone who isn’t helping a customer should take the inbound phone calls.

Everyone at Ashley is so friendly and so nice. Our salesperson was very knowledgeable on mattresses. We could not be more happy with our experience!

When we were shopping for new furniture we were told 5 day delivery. When we made our purchase 5 days later delivery time was estimated to be 14 days. Disappointed. Another case of a salesman over promising and under delivering.

Very friendly and helpful staff. Good prices and good value.

Excellent

I’m giving one star and that’s only because I liked the lady who helped us get our bed, after that everything has been awful. Two days ago I purchased a bed that was originally supposed to be delivered on Friday, they are supposed to text you 24 hours before delivery, I get a text today (Tuesday) 3 days before and they give me 10 seconds to reply before rescheduling my order for TWO WEEKS LATER I go to the store and of course nobody can help me and it also can’t be delivered to the store. I’m extremely unhappy with the situation and the fact that nobody can seem to figure out why it texted me so early or why & who rescheduled the delivery. I have documentation of the original delivery date and now, two days later, it’s not able to be delivered on Friday when it was originally scheduled for and I already purchased the bed.

JP worked with us and showed us diff options for what we were needing. He also helped us get the payment the method that worjed best for us . So far Ashley hss been a good experience.

They were helpful and friendly. Our sales person was fast and efficient too. Overall it was a good experience. ☺️

The young lady that I dealt with did absolutely amazing her name was Baily. She was professional. She was new, and she knew exactly how to handle a client that had money that had the ability to buy things she did not push around the bush. She got herself some upper management to help. The gentleman was amazing to do business with. He actually helped me out, financially put me into a situation where I have a beautiful house for furniture on its way and I left with a smile on my face

They are very awesome l enjoyed our visit and Billy and Louie

Louis was great to work with.

I had a wonderful time shopping today. You need any furniture make sure you check out Ashley Furniture. Wonderful sales staff around very friendly helpful and polite. Way to go sales staff awesome experience 👏

Great experience

The salesperson, Billy, was so helpful, When asked questions he answered in clear and understandable terms. This was important as my husband and I are both senior senior citizens and some people do not take the time to make themselves understood. Billy did take the time to explain details of the items we purchased and the details of the payment process. We had a wonderful time shopping and ended up buying 3 couches for our tv room. Thanks,Ashley, for having such fine furniture and staff that goes the extra mile. The Moores

Tired old broad with a dog no less. And was treated beautifully!! Never pushed or rushed. Guided to what I needed and helped in all ways. Ashley Store and Lewis are the best! Thank you!!

We had a great experience! Our salesman was wonderful and made our buying fun!

I had called for a few plumbing issues, nothing urgent, thinking I’d have to schedule an appointment. Jake arrived at my house less than an hour later!! He was very knowledgeable, kind and he did the job quickly and showed me the final product! It was amazing! I will always call Whit Plumbing for any issues and you should too!! Thanks again for the great work Jake!

So I was told they would take away my old twin mattress and as soon as they came with my new twin mattress, they wouldn't take my old one. I will never buy from these company again!!!

Jake Knowles was awesome very nice and professional and a great salesman

All was excellent especially Billy and his wealth of information. How ever, we were told delivery would be $99 but the invoice shows $199. This is unacceptable

Great sales people! Very helpful, let us check out things on our own but yet somehow still able to be right there to answer questions and help out with product details. Quality furniture at a great price.

Louis was awesome, honest and not pushy , will be buying from him again.

Very polite and helpful

There was a little problem at first but it was fixed and that's all that matters nothing to do with the furniture it was just a problem with delivery. Good things are worth waiting for! We love our furniture and it's so worth it!

We recently bought a power reclining sofa from Ashley. It was a much better furniture buying experience than any other place we went to. The sales people were helpful, but not pushy, and they really worked hard to find just the right sofa for us. Jamey, the sales guy we dealt with at the Springfield MO Independence St location was super nice, and put so much effort in to making sure we were happy. He did a great job answering all of our TONS of questions. We took up a lot of his time, but he never rushed us or acted bothered. Overall, it was a great experience.

Fantastic service, Dante was phenomenal helping find exactly what we needed. Super happy customer!

We went into the store to buy a sectional and Louis helped us do that plus we added 2 end tables, a bed and 2 side tables! He was awesome and we enjoyed our experience at Ashley!

We purchased a table and chair set for 8, as well as a sofa and loveseat. We were told it would take a couple of weeks to be ready for pick up at the distribution center in Republic. We called one week prior to confirm the pick up time, and to our surprise, we were told that we would first need to pay for the items before we could pick them up. The surprising part was the fact that we paid for the items in full when we purchased them in store. After several hours, we were called back and notified that the salesperson who waited on us was new and that she didn’t ‘attach a file’ but that they now could see we did pay for the items. The following week we called to make sure the items arrived at the warehouse and were available to pick up, and we were then told our order was cancelled. We did not cancel our order. We were told that we would receive a phone call back from the manager at the Springfield location to figure out next steps. We never received a phone call back, so instead we called the call center. The call center rep was able to locate our order and confirmed it was not cancelled and that we could pick it up. We still have never received a call back from the manager. We rented a moving truck to pick up our order and brought it back to our new house. When we unboxed it, we noticed the table has been scuffed and glued back in on the side. The sofa’s sidearm was not flush with the back of the sofa, causing the screwed in upholstery to come out. When we called the store, we were told to speak with the escalated store operations. When we called the escalated store operations, Susan told us that when we pick up an item from the distribution center, it’s on us. Bear in mind that when we picked up the items, they were wrapped in boxes and we could not see the damage until we opened them up. Susan said that someone would call us back and then hung up on us. Given Ashley Furniture’s track record of not returning calls, we aren’t holding our breath. We will NEVER EVER purchase from Ashley Furniture again, and will make sure everyone we have ever met hears of our experience.

I went in to look at king beds I entered my current income info for approval. The sales lady at Springfield Mo did not like the amount approved so she took the laptop from me. And I am guessing increased my income considerably to get the amount she wanted to have my account approved to buy an expensive bed with platform This seems to be illegal?? Should I pursue actions?

Bailey was our sales rep.....she was so pleasant and so wonderful to work with. We love love love our new Sofa! Thanks Ashley Furniture@

They worked hard to get us the best deal and stayed after the store closed to get us what we needed.

Excellent sales rep, great experience!

Ashley was so patient with me while I was looking at the charms. She gave me some options and helped me put a good group together. I will definitely be going back!

Bailey was 👍 great. Very easy to talk and deal with. Gave us a mover and we are getting our purchase TOMORROW. THANK YOU Bailey!!!! Things have changed! There are 4 Places on the table that need attention. We called Bailey with ASHLEY HOME STORE who was are sales person. I explained problems and asked her to help with this. She has not called us or reached out to us. We can not get ahold of her now. HELP US We drove up to Springfield to see if this would be taken care of. The staff,especially the "Store Manager " as she called herself, was very rude. Said that she was not going to do anything. ! NEVER AGAIN!

Very professional and new what he was talking about. Our sales representative was the best.

Dante was polite and showed great customer service getting me a bed that met my wants and needs!

The perfect dining room set exists! At Ashley Furniture you'll find a great selection with fantastic sales associates! It was fun and easy. We were in and out within an hour!

Loved the service. They were really good with my disabled child talking their ear off. I will definitely be going back.

My husband and I went in on Labor day. We were greeted with in the first 30 seconds. 🙂Unfortunately we didn't hit it off with the salesman we first started working with but ended up working with the Store manager (Amber) she was great! She was very informative, professional and kind. The store and bathrooms were very well kept. I will encourage my family and friends to shop at Ashleys.

As always Ashley helps us get the furniture we are looking for

We purchased a loveseat, ottoman and an extra long entertainment center. Our salesman was phenomenal.

Please read this review. My grandmother went in there to purchase a mattress a few months ago. They told her that she had a 90 day return policy. She went in there before the 90 days was up and they said there was nothing they could do. It was only 30 days I didn’t know about this to a few months afterwards my grandmother started crying and opening up to me because I asked her what was wrong. She said she hasn’t been able to sleep since she bought the mattress mattress she wanted was only $1000 in the one they talked her into buying what is 2500 non-only was she up sold she was scammed then they told her she need to sleep on the mattress for 90 days to see if she likes it or not but the thing here it is they want you to sleep on the mattress that way they don’t have to return it because you done slept on it. I would really watch your guys his back purchasing anything from this company.

Our salesman was very knowledgeable, friendly and helpful. Great shopping experience

My husband had to hunt down a sales person after waiting at the counter for over 15 minutes. My husband finally found one and he was nice and helpful. This was on August 24th. He informed us that it wouldn't be delivered to us until September 6th which we agreed because we had no choice. A few days before the delivery date I received a phone call saying our bedroom set furniture would not be delivered on the date we were told and that I would have to call Ashley store and reschedule. I called on September 5th and I had to deal with an automated phone system. It informed me that it was going to be 2 more weeks. This will end up being a month or maybe longer. We have an empty room and we're having family to come and stay at our house next week. It's too late now for us to go somewhere else so we'll just have to make due. Our 1st shopping experience at this store was great and our $7500 mattress that I need for my damaged spine was delivered on time as promised. I would like to think that think that this $3400 order will come with some kind of compensation

Friendly, helpful staff. Dante was great!

Very helpful!

Service was excellent!!!

Michael was great. Very informative and helpful. Great value and price. Just bought a 2nd bedroom set from them and it was another great experience!

The sale people were very friendly, polite, helpful and most of all very knowledgeable about the product they were selling. I believe they did all they could to make my experience as smooth as they did. A great buying experience

Kristin was kind, helpful, and easy to work with!

They had a great love seat that we ended up buying. The service was horrendous, multiple sales people looked right at us and walked away before we finally asked for help. The level of incompetence and complacency exhibited by some of these people was jaw dropping. Probably not returning any time soon.

Leah was patient and knowledgeable on the store couches. Loved her!!

I was greeted soon as I walked in and both sales associates was very helpful.

Kristin was great. Patient with our toddler. Didn’t overwhelm us with suggestions. Gave us multiple quotes for configurations. Managed her time well with other customers and wasn’t pushy when we had to leave to deal with said toddler and come back. Could have saved $150 on ashley online but appreciated her help.

Amber and Kristin worked so hard on helping us with all of our needs! Wonderful experience so far.

Staff was very friendly and end extremely knowledgeable

Jake was very helpful and very polite. I highly recommend Jake Knowels

They had the quality and selection that I wanted , the prices were excellent!

Dustin was very helpful in helping us find just what we needed!

Great customer service when you go ask for Louis he's the BEST .All of the employees are great but I love him he made it an amazing experience

Rich is the best! Nice guy

Ashley furniture is a joke. I just recently moved and I ordered a dining table from them, the next day I get an email telling me they canceled my order. I called to figure out what is going on and they said they canceled it because they couldn’t verify my address. I verified my address with them and let them know it is correct and to please undo the cancellation. They would not and told me I had to go into the store and replace my order. No thanks, I’ll just take my business elsewhere

Good experience. Made a purchase

Michael was kind, funny, and super knowledgeable about what he was talking about. He gave great customer service which made the buying process really easy.

Got completely scammed by my sales lady (Kirsten?). Came to get couches. She told me I’d get 25% off if I also got a mattress. She finally talked me into it after I denied several times. I only did it for the 25% off. I was also told our old mattress would be taken when they delievered. They didn’t take the old mattress. The box springs I ordered was too large and they won’t let me return it. I also did not get the 25% off that I was promised, after looking at the receipt— costing me an extra 1,000 dollars. I was completely lied to and scammed. However, we do like our furniture and mattress. We just paid much more than we should have. I would like the store manager to contact me.

Great service by Leah and Jake!

Bought the table I saw online. Quick and easy

We love shop here cause of great customer service! Nice service and great atmosphere! Good deal on furniture. Thank you guys for your time with us! You like always above and beyond!

Leah, in Springfield, did an awesome job helping us find just the right leather sofa and a even caused us to decide on a new mattress also. 👍

Good customer service. The salesmen were not pushy and listened when I told them exactly what I was after.

Terrible customer service. Poor communication between sales and delivery department. Called numerous times only to be be put on hold and then disconnected.

Dante was awesome and took great care of us. He went to the trouble to price out a first set of furniture, and then we found “the one”, and he gladly started over for us. We are delighted with the purchase.

Awful experience. Will never be back. Go to Show-me furniture. Same Ashley furniture brand. Less cost and way better experience.

Jim helped narrow down many choices for best bedroom set for our daughter 🌈

Excellent service making the process much easier. Salesman very helpful and listened to us making it easier to find the right pieces.

Found what I needed and was helped but not pressured by Jay. A good experience.

We found exactly what we needed! Very good experience.

Service was great and found what I wanted at a cheaper price. Thank you 😊

Great staff and sales personnel. Got what I wanted and what I needed.

Jake did a great job.

Quick and easy experience! Jeff was great!!!

A really great shopping experience! Very friendly staff and Rich is very nice to work with. Took the time to answer all our questions and really enjoyed our first shopping experience with Ashley! Will definitely go back.

Leah and Bailey were so friendly and answered our every question and did not pressure us in anyway...

We found the perfect mattress for my grandson thanks to Bailey Lindsay and Billy Dillard. We'll definitely shop with them again.

Very helpful.

Dante was very knowledgeable and helpful with everything I needed. I would definitely give him a great recommendation.

Bailey Lindsay was wonderful sale person with patience, knowledge and courtesy to my elderly mother.

We needed a couch and they helped us with it.we had a new guy but he did a good job.

Jay Wasson was great & able to get delivered earlier than online shopping was showing me!

The sales person was very helpful and professional. Thank you

Bailey met me there and it was fantastic to work with her

Dustin made sure that I had plenty of space and time to take a look at everything that I wanted to. No pressure just go in and browse, if you find something you like, ask for Dustin.

Great salesman and good quality

Awesome

We wanted a nightstand to match our bed, and your staff person (Louis?), helped us find just the right thing. There was a cheaper price on Amazon, so we were just going to order it from there, but he did a price match for us, so we got a great deal! We were very happy with our experience, & will be back!!

Very bad experience the store just didn't want to work with me

Jake was awesome!! He went above and beyond in helping us decide what we needed for our Family!! Hit Jake up for all your Ashley furniture needs!!!

Louis was great to work with. He listened to what we were looking for and took us straight to it!

Awsome as always when you got money of course lol

Louis was fantastic. When we walked in and told him what we wanted, he immediately had the right piece of furniture on his mind. It was exactly what we were looking for. He answered all questions, was super friendly, and made sure we walked away with everything we needed. The store itself was clean and the quality of furniture was great. I highly recommend.

Great experience and a good staff help me the whole way. The sales rep was great to work with.

Had a lot of help and great advice

Louis was so great to work with. He helped us pick out our dream furniture. It was a wonderful experience.

Very pleasant and knowledgeable staff. I have always tried to use Ashly products!!

Louis was great to work with!

My experience with Jayme was that he didn't push any sales, and they offered a price match that was on the Ashley website. He was very helpful. Just waiting for the delivery now. Thanks Ashley.

My sales rep was great. Anyone involved past the point of making the sale could have cared less. Purchased 2 couches, 2 beds & a mattress. Reaching out to the Springfield store directly was near impossible, but luckily my rep gave me his cell number, so he was able to help me & even offered to come in on his day off. Couch was missing a back cushion, so they shipped a replacement to me. Mattress was on backorder, so I was told it would arrive in August (I ordered in June.) I was out of town the last week of July without access to my phone, which is when the mattress came in. I had voicemails beginning July 25 telling me it was ready for pickup & to call to schedule my pickup. I called August 2 when I returned to schedule the pickup. After discussing package dimensions & needing to schedule pickup, the call went blank. The rep wasn't responding to anything, so I hung up. Although I had verified my call back number multiple times "in case the call was disconnected" no one called me back. I then responded to an email from a rep that I had received, letting me know I needed to schedule my pickup by August 7 before they canceled my order. I responded to let them know about the call & let her know I'd be picking up the mattress the following day. The rep responded again, letting me know she would notate the order & extend the pickup window into September since I had originally requested a late pickup due to construction. I went to pick up the mattress, where I was told the mattress wasn't there. The lady at the front desk didn't bother to look into it any further & told me to look up the customer service number and call them. She had zero interest of assisting any further. Couldn't even be bothered to give me the phone number. I called customer service, where I was told the order was still in process & hadn't been delivered to the fulfillment center yet, although I have multiple voicemails telling me my order was available for pickup. I was told it is scheduled to arrive August 5. I drove an hour to pick this up. The representative I spoke with yesterday called me back today to let me know her request to have the mattress delivered to me instead of pickup (since I wasted a trip to Springfield) was denied b/c "after so many days" of me not returning calls, the order was canceled, and I would need to reach out to the store directly again. One week of me not responding to voicemails is all Ashley gives before canceling orders....even though I have an email from an Ashley Rep stating I have until August 7 before my order is canceled. I am completely baffled & disappointed by the level of service, which is next to none, we have received over this order. The only reason I am giving Ashley 2-stars is b/c of the great service Louis provided me. We had every intention of going back for 2 new recliners once construction is done, but this has been the biggest mess.

Greg did a great job working with me on price and tolerated all my questions. I love the quality of the table and the look and didn’t feel pressured at all.

Took a long time, only financing available was triple the price, spent a long time waiting for them to communicate, couldn’t tell us the payment amount until after we agreed to purchase??

Friendly staff. Helped me update my account, ordered new furniture and was in and out quickly. No pressure to purchase un-necessary items.

Douglas went above and beyond on helping me find the perfect leather sectional for our family. I highly recommend!

Great experience!!! And we love our new couch! Can’t wait for it to ship!

Love Leah…she was very organized and took care of everything! I will come back to Ashley’s just to work with her! Excellent service!

Louis Taylor was our sales rep and he did an amazing job getting us the best discounts and the best deal that he could possibly get. He was very personable and great at his job. That man deserves a raise!

Would definitely not recommend buying your furniture here. They do not stand behind there products.

Michael helped me In picking out my new furniture. Good prices and excellent customer service.

Where to start? We ordered an unassembled dresser from Ashley in Springfield, MO back in March. When we finally received it from back order in April, it took us over two hours to assemble it because of how poorly it was manufactured. There were serious flaws and some of the bolts given to us to hold the drawers were they need to be, couldn’t even be threaded through. We call the store and they get us in touch with the company we need to call to come out and see if they can fix it or be sent a replacement. They can’t even come until June! June finally comes and they come and say well they can’t fix it and they couldn’t even be paid enough money to put this piece of furniture together because it was essentially a piece of junk. So we wait a few weeks and I go into the store because I have yet to hear from the company. The manager puts in an emergency request to have to company reach out to me regarding our piece of furniture. It’s been almost a month now and I still have yet to hear anything. It’s truly unfortunate because we spent a lot of money on other furniture as well but this experience has been so bad that I will tell everyone I know to stay away. Customer service in the stores is a joke and they don’t even take us seriously.

Pleasant store and staff, they were knowledgeable

Great customer service

The worst experience I’ve had. No way to get ahold of no one!

Such a great place and such good service

Really tried to meet oyr needs. Went the extra mile. Friendly and knowledgeable.

No pushy salesman was great help showed me just want I wanted.

Douglas was great to work with. He listened to what we needed and was very knowledgeable about the furniture we chose.

A wonderful place to shop with great prices and phenomenal staff.

Fantastic service, easy to work with. Will update if anything goes sideways with the delivery but doubt it.

Fantastic experience! My Salesman was great!!

Had wonderful assistance, best time I’ve had buying furniture.

The salesperson, Brian was really helpful and patient while we tried out several different beds.

I purchased a chaise sofa sleeper for $799. Got home and receipt showed he sold me a chaise sofa with no sleeper, and when i questioned it, he said that the sleeper was $999. They would not stand by their deal. I canceled the order and will never shop Ashley again despite needing a bedroom set, dining set, coffee table, and sofa. That was an expensive $200 decision for Ashley.

Greg was very kind and very helpful. He was very knowledgeable in the products and helped us get exactly what we wanted.

Greg Kaatz was knowledgeable of their products and extremely helpful to me when choosing a bedroom set. I went back a 2nd time to get a dining room set. Greg kept me within budget and got me out the door in a timely manner!

Received a recliner on March 21. Drivers were pleasant and the set up was okay. Had to have a service call a few weeks later because the massage function stopped working. Repair man was conscientious and it worked perfectly for him. The next time I tried it again it would not work. I called 3 weeks ago and still had not received a response as of today 7/10 so I called the store, but they are ALWAYS too busy to answer a call and a callback doesn't happen. I texted the number provided for service assistance and it took an hour and a half for a response. Finally got a response but whoever's on the other end is very slow with any response. They've now ordered parts which will take 7-14 days to deliver then I have to reach out to THEM to schedule a service call. I spent 40 years working in Customer Service and have to say this is the poorest/worst example of "Service" I've ever seen. I'd advise anyone considering a purchase from Ashley to think twice. The service after the sale is sorely lacking anything even remotely resembling "Service".

Everyone that helped were great. My only complaint is there was way too much paperwork that need completed for a credit card sale.

Jamey was really great to deal with. No high pressure sales and we got exactly what we wanted at a very great price.

DANTE great helpful informative attentative but not pushy. I have to comment on his appearance which was neat, professional, perfect without a suit. Ashley's was the 5th furniture store my daughter and I had visited today the previous stores and sales persons were ok but Ashley's and Dante were by far superior. I will shop there again.

Very knowledgeable. Great product. Made my shopping experience very easy.

Leah Riggs is amazing. Possibly the best sales experience I’ve ever had! Great young professional.

Leah was very knowledgeable and professional helping me find the perfect mattress. She was friendly and very savvy with getting me the best deal!

I went with my grand daughter and had no intention of making a purchase but the prices were good and I made a purchase of two items.

Rei Dolfo

Jamey was our sales rep and he took the time to make sure we found the right bed for us!! Thank you!!

Great experience with Kristen today. She worked with us to get what we needed.

Delivered and setup as promise. Delivery crew very professional. Store was having wifi problems when I made my purchase. I got nervous when 2 days after I paid I still had no delivery date. Went to the store to ask my sales-person why he couldn't give me an estimate. He told me to talk to the person in charge at a desk in the middle of the store. That person gave me my delivery date. Gotta ask: why couldn't the sales person have gone over to that desk and to get an answer? Only reason for -1 star, everything else was professionally handled.

Douglas was so patient with me as I could not make my mind up. I high recommend him as he will do everything he can to help you pick the perfect couch out to fit your needs. Great group of people at the Springfield store.

Douglas Fewell greeted us with respect and a smile, gave us a great store overview and handed us the store flyer. We appreciated his no-stalking and no pressure sales to buy something . He answered all of our furniture questions quickly and offered many different layout options. He had a great positive vibe about him and he should go far in his sales career! We look forward to working with him again!

Sure would have liked to got a free pillow or something for spending a grand.

Great service. The friendliest staff with no pressure 🙂

I’ve been trying to get in contact with this location for almost a month now to receive my refund and not to my surprise i cannot reach anyone at the store. Is it too much to ask that someone give me a call back 😡 or a manager give me a direct line to speak with someone physically in Springfield.

They assigned someone to help me and keep me updated from checkin to checkout. He also fit in tire rotation and alignment on a booked Saturday.

Excellent Customer Service Salesman was no pressure. We browsed at our own speed. He was there to answer our questions. Thumbs up to Dante. Thank You!!!

Louis the sales person was very professional and a joy to work with. Amber the manager was an amazing help to get us the Living Room furniture that was wanted at a great price.

I had a great experience at Ashley furniture. Both salespersons we dealt with in our two visits were awesome. I really enjoyed the conversation and am very happy with our purchase. Thank you so much. Great employees are hard to find but the two we had experience with went above and beyond

The drivers were great, the items were great but the bed slats and sides were eliminated from the first order while the computer systems were down. They finally came in about 2 weeks later and the slats are too big. I need my bed so my son-in-law is cutting them so they fit. So I’m disappointed in that. Otherwise everything else was great!

Great customer service! They will do the best in their power to get you a great deal! Friendly help, beautiful furniture!

Purchasing was a breeze. Excited to see how the delivery process goes.

Kristin was very helpful. She spent almost two hours with us and answered all of our questions. She also wasn’t pushy and was very knowledgeable!

Our salesman was great. We loved that he did not follow us all over but was there when we needed him. We kept him about 30 min past closing time and I kept apologizing and he was so kind and helpful with everything

Bought a new 3 piece sectional about a month ago; paid for in full that day, no financing. The in store experience with the sales rep was fantastic, but everything went to poo after that. They said I'd have the full sectional delivered that following week, yet I only received 1 section. Delivery drivers said another had been there for them to pick up, but the box had been crushed and when they opened they saw it had been damaged so they didn't bring, kudos to them on that part, really. But then they said the third section wasn't even on their list so they weren't sure what was going on with it and customer service would contact me within 48 hours. Never got a call, tried calling for 2 weeks could never get an answer. Finally went through the automated service to see if the pieces were available to schedule another delivery, it said both remaining pieces were ready for delivery. Once again only had one piece delivered today with so sign of the third, and since the missing piece is the live seat that connects the other two pieces I really had nowhere to put the chaise that was brought to me today since I have to have the full couch set up differently in the meantime. Due to this they had to take it back with them and I told them not to deliver until the other piece was also available otherwise it won't fit. Very, very frustrated with the poor communication and customer service from this company right now. Where's the rest of my couch!?

Had nearly $300 from not using a warranty, as promised five years ago. Surprised with all of the strings to use it such as full price items only and minimum purchase of $500. Bought a chair. Oh well. Glad that is over

The worst experience .I made an order and it took 3 months and it never came.I don’t recommend this place never.They will lie.

Very friendly staff, Douglas helped us find the recliner and side table that we wanted. He appropriately answered all questions and the pros and cons of all the furniture in the store laid out for us no hidden details, just an excellent shopping experience.

Louis was fantastic to work with and so patient with my 2 boys while I shopped for new couches.

Jamey was incredible! Very personable and so professional. He made my experience so easy. Thank you so much. I would highly recommend this Ashley Store.

Sales person was very knowledgeable, friendly and efficient. Great experience .

Very efficient and professional personnel

Michael @Springfield location was courteous and provided an excellent customer service.

So helpful and nice!! Found my perfect couch for such a good deal!!

Dustin Bramley was great guy! He answered all of our questions even if we repeated the same questions few times. He was kind, funny and very informative. Our couches are amazing and the delivery guys are great! We are definitely coming back again and we did recommend Ashley to our family members!!

I was so impressed with the quality of what I bought. The sales person, Billy, was amazing. The whole process took no time and it was done and I am thrilled. Thank you Billy for all your amazing help!

Cody, my sale's rep, was very friendly, helpful and accommodating as to what I was looking for with my budget

We came here for a mattress and a recliner. We spent 2 hours being shown the best mattresses which I did not want. When we got to the point of getting the financing the older gentleman helping us seemed frustrated that our budget wasn’t 10000 plus dollars. We ended up finding a mattress we liked and it was fairly cheap compared to the tempurpedic. He kept reminding us that our budget barely allowed the mattress and we should try other financing companies which I did not want to do. He was very pushy and not once did he thank us for purchasing or anything. We had a younger guy named Dante who I would assume was being trained he was very friendly and not pushy. We decided to purchase our recliner elsewhere because the older gentleman was so pushy and kinda rude. My boyfriend got approved for a lot more than I did and I all we saw was dollar signs in the older gentleman’s face. He kept trying to sell us adjustable bases for as much as our mattress cost which we repetitively declined. Looking back we should’ve just walked out but we really liked the mattress we got.

It was hard for me to make a decision. They helped me a lot.

Kristin was absolutely perfect from start to finish. Her customer service and professionalism are second to none. We will be lifelong Ashley customers as a result of her hard work and dedication.

My daughter and I purchased the Hartsdale reclining sectional from the Springfield store. Emily was very helpful and was able to get us a great deal. I have purchased other pieces from this store in the past and have always received great customer service.

Salesman was great. Showed me what i asked for, and was very helpful...

We were well taken care of with excellent knowledge of the product

Emily was great on the phone...

great

The sales person at Ashley was friendly enough, but they were dishonest regarding their service plan. We had this BRAND NEW recliner less than 7mths when it stopped working. We first requested service April 1st and have yet to see movement. We HAVE recevied about 1000 excuses. It's been almost 2mths and we're still waiting. Update: we are still waiting! Three and a half months and counting. 10/13/2023 The repair technicians have not shown up twice now. The "next available appointment" is December 15. Is there a way to give zero stars???

We had a great experience and look forward to more purchases with them in the future!

The salesman Lewis Taylor did an excellent job of serving us and giving us the best deal possible! I would highly recommend Ashley Furniture Store in Springfield, MO!!! This was our first purchase and we are so impressed with the customer service and the quality of the merchandise!!! Thank you!!!

Finish failed on a table included in a $2,000 dining room set within 5 months and Ashley informed us they don’t stand behind any quality issues if the day it was delivered the furniture is in good order. I have been an Ashley customer for 30 years and could not imagine they don’t stand behind any quality issues with their products, I guess we were lucky up to this point. You can see form the photos the tables finish is clearly delaminating with widespread finish failure. After we contacted Asley in January after a long delay, they sent out a repair person in April who agreed it was an unrepairable condition. After 5 weeks of no word, I called Asley this week to find out the next step and was told “we determined not to cover the damage because when we delivered the table it was in good condition and that is our standard policy”. When I asked when this decision was made, they said in April. I asked why didn’t you contact us with the result then? Response, nothing, not an apology or anything. Let’s recap; their policy is to not stand behind any quality issues and to not communicate with their customers. Is there any major store in Springfield that has such a policy? If there was would you knowing shop there? Of course not.

Greet variety to chose from. Friendly staff. Our salesman, Jamey, was attentive and quick to offer suggestions. Will shop there again!

Had a very fun experience, everyone was extremely friendly and helpful. I would definitely recommend.

Our sales person was polite and courteous and was able to answer all of our questions.

Very friendly and great customer service

Best experience buying furniture then we have ever had!

The shopping experience with Ashley was excellent! No pressure/low pressure sales team who really knew their inventory and offerings. A great furniture shopping experience!

Good people came through with there word would come back for sure and shop again

Bethany in Springfield was so helpful and kind!

Greg, the sales guy was absolutely amazing to us and he went above and beyond by helping us get exactly what we needed and for a good price too. Thank you so much, Greg!!

I am missing piece F. It also took a while for an unassembled item to be delivered

Very nice, helpful and answered all my questions and also got a great deal.

Louis Taylor, did a awesome job. Cared about our needs in what we were looking for. Thank you so much.

Leah was awesome at helping us out. She was very friendly and knowledgeable about all the products. We appreciate the great service and assistance in picking out our furniture.

We were happy that we found the love seat we were looking for and Greg was able to get a deliver day that worked for us.

I'm so glad I chose Ashley. What a pleasant shopping experience. I was treated like family! The salesman who helped me was extremely helpful and knowledgeable.

This is not the first or second time we have bought furniture from Ashley. We purchased a mechanical recliner not even 6 months ago. It stopped working and are being told they won't fix it. We will never go back and buy anything.

Had exactly what I wanted easy financing and convenient delivery.

Leah was attentive and had the best bubbly personality. I definitely recommend shopping here.

Very pleased with the salesman.he took his time and did not rush me in deciding what I wanted.

We bought a sofa from them that had a nice delivery team. It came with a rip in the back that they reported and said someone would call us and come patch it. That never happened. Then we paid the couch off and went in for a mattress. We immediately told them we were just looking and made it clear we wanted to be left alone and look for ourselves. Kristen, one of the sales reps was very aggressive in her sales pitches and doesn't let up. She never gave us a moment to think, let alone talk to eachother and never gave us space to look at what we wanted. Instead she was very insistent that we only lay on the literal most expensive mattress in the building and kept avoiding sharing the price. When she shared the cost, she was already doing a mock up of our payments and pressing us to buy right away (total 8k for only the mattress -LOL over the course of 72 months!). We asked for space and she left us alone for literally 30 seconds and was back and doing another sales pitch over our bodies while we tried to relax and think. At one point my partner said he did not want to lay on one of the mattresses while she controlled the remote and she just kept staring at us and waiting without taking a hint. This was the most uncomfortable experience I've ever had. We were actually ready to buy a mattress today and now we will be going somewhere else. As we were leaving, Kristen followed us out yelling after us that no one else sells more mattresses and that they do charity. It was beyond uncomfortable and just kind of disrespectful. I wish these people would learn that we will find them when we are ready and leave us alone. Stop acting like this is a decision you are in on making with us about our finances. You are a sales person looking for a payday, not my family.

Very kind and personable enjoy doing business with them. Thanks again.

Louis was a wonderful help with listening to what we were looking for without being a “pushy salesman”. We walked out of there with the purchase of a new sectional. I’m so excited to have it delivered and set up! Thanks, Louis… we appreciate your help today! We’ll be back to do more business with you in the future!

Our sales professional, Jamey Anders was very helpful and enjoyable to work with.

Jeff is the greatest salesman on earth.

The gentleman who help us was so kind helpful and not pushing. The manager also help assist.

Spent more money than we wanted, but that's always the case with furniture! Bethany was super helpful. Knew just when to engage us and just when to back away so we could discuss the products in private. Cane away with a sectional and a separate recliner. Should be delivered in a couple of weeks. No complaints. Would shop here again.

Everyone was really helpful and nice. Bethany was very open and honest!

Jay is great to work with. Straight and to the point, we were there to make a purchase and that’s what happened.

Billy was attentive and even remembered us from 2 years before. Easy experience all around.

Very Friendly And Smiling Faces! Professional! Beautiful Furniture. Tables. Chairs. Couches. Beds.

The 2 salespeople we worked with were great! They went out of their way and worked hard to help us get what we wanted and for a great deal!

Jamey was great to work with and very helpful

Both Bethany & Jim were SUPER HELPFUL!! I could not have had a better experience! Ashley will be my #1 go to furniture store. Thanks Bethany& Jim!

Bethany M. has been a rockstar. We have used her so many times over the years that I’m not sure if we keep coming back for the product or how well she takes care of us!!

Super upset with our experience, pressure in store and no luck using financing online. Bummer! Probably going to just pay cash somewhere else. Tired of making calls all day.

dustin was amazing and helped me pick the perfect bed in my price range and that will help my back

We took delivery of damaged from the factory merchandise in October of 2022. A very expensive piece I might add. We were told they would replace it if they couldn't repair it. Three days later material shows up that is not the right material. We report that to Ashley to which they set a Repair appointment for anyway in November. The repair people show up and cannot do the repair because the right material was not sent. Plus the repair person stated this repair would be very difficult to do in my living room. We were told again we would hear from Ashley. A week goes by and we start calling. Through the entire remaining month of November and December we call and leave messages promised the manager would get in contact with us. Finally on 1/3/2023 I showed up at the store and confronted the Store manager. She assures me she will turn in a repair claim but she was having trouble getting a hold of anyone because it was right after the New Year. She told me she would call me the next day to which I never heard from her. So now my wife frustrated goes and confronts her again on 1/26/2023. This time a claim is turned in and again for February and again its cancelled because again the right materials to make the repair have still not been shipped. (We still have the original Material shipped in 2022) We again contact Ashley Home Office and again Customer Service and ANOTHER appointment is set for 4/11/2023. That appointment is too cancelled because again the correct materials have never been sent. Today we tried again three times to contact the store manager at Ashley Home Store on E Independence. Twice we were disconnected and on the 3rd time when we actually got a hold of someone we were intentionally hung up on. Today we filed formal complaints with the Attorney Generals Office, and the Better Business Bureau of SW Missouri.

Came in expecting a deal on a certain kind size bed. The salesman ended up getting me qualified for a loan with absolutely no interest, as well as getting me a great deal on the price. Gentleman was very helpful. Would highly recommend.

Very friendly and low pressure. Excellent prices.

Enjoyed the selection and service at Ashley for years

Kristin was warm, friendly, knowledgeable & patient not pushy. I trusted her.

Very professional and pleasant. Will purchase at Ashley again.

Just left the Ashely’s store. Jamey was our helper and he was amazing! He went above and beyond with helping us find exactly what we wanted and how we wanted it. Jamey was very friendly and he goes out of his way to help you and is not pushy or overbearing, I thought he was the manager for the longest time for how well he connected with us and made us feel comfortable even though we were new to furniture shopping.

Had great customer experience working with Mr. Billy who helped with lots of discounts and was very professional during business dealing

It was a great experience from beginning to end. Greg was very professional and helpful. Also Amber, was great as well. It’s nice to find someone who has knowledge of what they are selling. Thanks Greg! You are the best!

I walked in, was greeted, found the mattress I wanted, was given important Information to help me decide medium or firm From there were Checked out and set up delivery.

Louis knew his product, was friendly, and helped us find the perfect sectional.

Blake was super helpful. We appreciated the time and honesty he had with us. We were very pleased and will be back soon for more furniture!!

Great furniture & prices

Blake, Ashley's customer service support sales person was extremely knowledgeable and helpful. He was very patient and professional.

Love the chair! Thanks for making the delivery easy.

Ernest worked with me and was a nice person to chat with while diguring out what i wanted

We had great service from both Louis and Greg. Very helpful and very transparent and informative.

My experience at Ashley Home Store was excellent! From the beginning of our greeting from Kristin! Kristin was friendly, knowledgeable and professional the hole time. She listened to both mine and my wife's needs and took us right to what we were looking for. (with options if her first choice didn't work out) In the end her first choice was what we were looking! Thank you Kristin

Douglas was a Great !!. He was so helpful. Would buy again from him.

The experience was fantastic!

We had a pleasant experience at the store. We were greeted immediately by Melissa. She showed us the exact dining table set that was advertised online. Melissa took quick care of our transaction. We are very pleased to have shopped at Ashley Furniture.

Thank you Amber Crooks for the wonderful experience. My wife and I bought two theater chairs.

Douglas was very attentive to our needs and was very informative with the selection

Salesman knew his stuff and gave me a great deal in time for a whole lot of family coming over

Worked with Amber and Christine. Both were personable, helpful, and knowledgeable. Would definitely send my friends to them.

Bethany was a great help.

Between the multiple sales people lying to us. Getting charged to deliver 2 items to the same house and the couch to be broke from day one...as a start. The company had a deliver date and never showed up or called. After getting the furniture the part that is broken and unable to be fixed, still is not fixed 4 months later because they ordered the wrong part. They told me two different days they would be here and never showed or called to say they are not coming. I called and the told me it is still in St. Louis as well as the manager refused to speak with me. Don't buy from here, the furniture is cheap, they are not honest and the do not fix what they say they will, management will not speak with you about anything.

My Husband Frank and I have bought several Items and we were happy enough to come back

Cody was outstanding!!

Awesome prices and service! Ask for Jamey, not only does he like the Chiefs, he is great to work with!

Leah Riggs was awesome!!!

My wife and I made purchases from the Springfield location before without issues. There was a living room set my wife and I were interested in. Billy helped us and said multiple times that he could give us 30% off AND get the 5 year no interest financing. He kept telling us we could have both trying to make the sale. When we went to figure out the cost he told us he couldn’t give us that deal and we misunderstood. We left and got the 30% with the no interest financing he offered us online. Not sure why he lied to us. I can only assume he wanted a bigger sale. We won’t be returning.

Once again Ashley has helped us purchase the right furniture for another room. Blake was very patient throughout putting the whole package together.

Delivery guys were awesome. Unfortunately I was told mis information during purchase from a sales person that directly inconvenienced and affected the delivery men, which made me feel bad. But they were very nice, I was misled by the sales department.

Great experience again at Ashley Jamey gave us a lot of information so we could make an informed choice on the correct bed. We also found some great living room furniture at a great price. Thank you

I was very satisfied with the way they perform, The guy that help us was very kind knowledgeable and friendly thank you so much.

Melissa was amazing! Didn’t pressure us, was relatable, and very helpful.

The furniture was a step up we thought and good sale price, ordered a nice leather couch and loveseat.

Great customer service.very helpful and price matched the online price for me.

Excellent customer service, very friendly and Melissa took very good care of us and got exactly what I wanted.

If you’re looking through negative reviews to see how bad it can get because you’re on the fence, then understand that there are apparently an infinite number of ways a furniture transaction can go wrong and the only thing that Ashley’s is more committed to than producing mediocre furniture is exploring the universe of possibilities of ways that they can fail your expectations. Update: I called the number indicated in the company response below and they said that I was confused by their automated message by understanding it to mean they were looking for additional feedback or to provide additional solutions. That sounds like nonsense taken out of context but believe me it the most sensible thing that has been said by any customer service agent they have. 7/15/23 Update: i don’t recall when exactly I made this original post, but I believe it was in mid or late March. Today is 7/15 and everything is finally done, after dozens of hours, hundreds of calls, emails. Nothing was characteristically different about yesterday versus any other day working with DSG (Ashley furniture Licensee). I was at the location for more than two hours just yesterday after the solution had been submitted, approved, etc. took just that long for the left hand to talk to the right after months of back and forth. I cannot emphasize this enough - this is Spirit Airlines of furniture, and objectively the most dysfunctional organization I have ever worked with, just take up carpentry and make it yourself. You’ll have a skill in the time it takes you to work through their org chart and then you can pass that skill down to your children, who will be long born and resentful of you by the time your issue gets resolved through this company.

The sales man was very rude think you might want to give them lesson on curtise I never felt like I was just some worthless person

Good exp just got home with the items, not got them in or in packaged yet

products are good, and staff were approachable

It was easy to get what we wanted to see.

Leah did a great job listening to our needs and trying to find what we wanted. Ashley Furniture always has a decent selection of furniture and are surprisingly comparable to other stores in price.

Eric the sales guy was a professional and easygoing and patient with me

Jay was very helpful!

Very friendly & helpful, enjoyed our experience!

They were patient with us and answered all our questions. As soon as we walked through the door we were greeted and helped

It was an amazing experience manager greeted us Dustin was amazing and hilarious! My husband kids and i enjoyed our visit we got a lovely sectional! It Will be delivered Tuesday and we couldn't be more impatient! Thank you!

Great service, good choice of the item I was looking for.

It was great! They left me alone to browse, to my liking, til I was ready. Helped me purchase a dresser, good to go! 👍

Their customer service is stellar & the selection is amazing! We actually had fun finding the furniture we needed. At first it was a bit overwhelming, but Leah & Eric were great to work with. They actually listened & asked questions, making sure we found exactly what we wanted. Now we’re awaiting our delivery, which is only in a couple of days. So excited!!

Douglass ,our salesman, at the Springfield, MO location is fantastic! Provided great service, pleantly of smiles, and a great deal on our new couch! Next time you’re there ask for Douglass, you won’t be disappointed!

The sales person was very helpful with the info about the mattress we were interested in buying.

Thanks to Billie and Melissa for their professionalism and great service during our purchase. Also, thanks to Ashley who handled our paperwork in a very organized and professional manner.

Friendly and efficient. Looking forward to our new pieces!

Leah did an amazing job with me tonight on getting my first dining room table and chairs! I appreciate her and will definitely be back to buy from her again!

Sales person was great! Made us feel at home with no crazy pressure to purchase

Billy was a lot of help thanks

I worked with Bethany and she was awesome very knowledgeable. Everything went very smooth. Will work with her in the future if I need anything else.

Very patient to accommodate our special needs. Knew products well.

The salesman left us alone—which we wanted and liked!—as we were looking at all the items. Once we had some ideas, Doug came and answered all our questions. He helped us through the order and shipping process, and made sure we got the best price possible.

So I purchased some furniture in this store. Got insurance for them as well, but didn’t use my insurance for it. Went back to get my money back from the insurance that I purchased. So apparently it’s a third party, and they were trying to get a hold of them but no answer or anything at all. So to sum it all I didn’t get the money back. And the store couldn’t do anything about it either. It’s just a bunch of bull. So if you purchase anything from them I would not recommend to get any insurance wat so ever from them. You would be stiffed. But other than that there furniture is pretty good.

Jay provided Excellent Customer Service. He introduced himself and asked if he could assist me. I informed him that I was looking for 2 items that I had seen Online. He verified that he could order them and extend the Best offer available at time of purchase. He was able to setup a 6 month zero percent interest contract. Making my Purchase very accommodating to my financial needs.

Personnel very friendly and patient.