Ashley | Springfield, MO 65804

We purchased a new bedroom set from Ashley's on black Friday of 2022. We received our nightstands they were damaged, we are almost in February 2023 and we still have not been able to get any assistance on fixing the nightstand or replacing. Our bed was supposed to be delivered before Christmas. We have never received it. No one in customer service had been able to help. About the 2nd week into January we are told that our bedroom furniture has been discontinued, and we cannot get it anymore. We went to the store and we're offered the display model which was dirty from hands and the bottom rails are chipped and the bed is wobbly. We asked for our cash back from purchasing the bed and we were told they would send a check in 6 weeks. We wanted to return the nightstands that don't match any bedroom sets and were told that our $800 nightstands that are damaged we cannot return or receive any refund on. We are extremely upset with the customer service no one at the store wanted to help they kept telling us to call the number. But the number goes to India and they tell us the opposite of what the store says. We had previously bought multiple pieces of furniture from Ashley's and thought they were helpful before but this experience is completely ridiculous

BUYER BEWARE: NO RETURN POLICY, NO ACCEPTIONS. We ordered a large brown leather rocker recliner from Ashley and we received a grey fabric medium sized recliner that did not rock. Currently, we are in contact with customer service to see if this issue is resolved promptly.

Thank you Dr. Loove!! All around great experience with Ashley. ⭐⭐⭐⭐⭐

Great info...gave us good price. A little disappointed on having to wait a month

Jeff provided excellent customer care. He was mindful of when to leave us to consult, and very knowledgeable about the differing finance options.

Drew was a great sales person and would definitely recommend.

Bethany was great to work with! We are so happy we chose Ashley Furniture!

Great customer service, knowledgeable, friendly, quick turnaround

Salesperson,Leah, was very friendly and helpful

First time visiting and was impressed with the store layout, the helpful, friendly, and knowledgeable staff. This store was BUSY yet things moved quickly and efficiently and there was plenty of staff to support the shoppers. Not a lot of color choices and most styles are updated modern but found a traditional piece that worked. Not something I see mentioned in ads often but they do carry brand name mattresses in addition to their own. I’ll definitely be coming back to check that out.