Ashley Store Springfield, MO

Greg was a great salesman. He wasn't pushy but was ready to answer any questions we had.

Such a great experience from the beginning. Jason was very helpful and super friendly definitely recommend Jason to anyone looking to buy anything from Ashley furniture

It was a great experience! The employee was awesome to work with and knowledgeable! Prices were also the best around.

Excellent customer service! Mitch is my guy!

Lewis took a lot of time with us, answered all of our mattress questions and then some. Very pleased with selection and store.

Amazing service by Leah. She helped us to find the right sofa and the process was easy and fast. A great shopping experience. Thanks.

We worked with Jake and Jamie. They were extremely helpful. They answered all our questions and there was no high pressure sales pitch.The application for financing was easy and quick. We can't wait for our furniture to be delivered.

Excellent Customer Service!

Greeted promptly, let us look without being over your shoulder but yet checked on us to see if we had any questions.

Friendly service, helped with exactly what I needed.

We ordered furniture in May and were told in would be ready in 2 weeks. When we went to pick it up, they only had part of our sectional and said it would be 2 more weeks. Now after waiting 4 weeks, we have been told it will be 4 more weeks. We wouldn’t have ordered had we known it would take this long. We have events at our house that we need furniture for. This is very disappointing.

Very knowledgeable, enjoyable and fun.

I can’t really review anything until I get my furniture

I was very pleased with the customer service I received. Would highly recommend

Had a great experience! JAMIE did an awesome job.

Team member and manager where very personal and knowledgeable,while they did try to upsale they were up front about it and not pushy and felt like they were just giving options. The whole environment was calm with no urgency which led to a relaxed shopping experience. Will return, possibly for the bed upgrade with the massage option, lol.

Leah at AHS in Springfield, MO is absolutely fantastic. We were able to get a very nice bedroom set and dining set at very reasonable prices. Will be delivered in the next few days and we can't wait. Thank you Leah!!

Trey was excellent! He got me the price I could afford.

Jason was awesome! Answered all my questions in detail and was more than helpful.

Great service and good prices.

The staff was friendly and helpful without being overbearing. Explained everything very simply and didn't push a lot of upsell stuff

Great service

Springfield, MO - Dante Robertson, our sales professional, was helpful and kind. He was able to get quick answers to our questions. We bought a sofa and the transaction was smooth and easy.

We had a fantastic experience thanks to Louis! From the moment we walked in, he was incredibly knowledgeable about all the products and helped us find the perfect couch almost immediately. He was extremely patient, answered all of our questions, and never made us feel pressured to buy. Louis also guided us through the financing process and made sure we got the best deal on shipping. What really stood out was that every time we came in, he remembered us—it made the whole process feel personal and stress-free. Highly recommend working with him!

Iy was great!!

The young man that helped was great. I did wander the store for awhile before he found me looking. There seemed to be many people wandering but only one person came up to me. He did help me find everything I needed.

Billy and Greg are awesome! They deserve a raise!

Very professional service. The sales people understood our needs and met those needs. White glove delivery of the large sectional will take place in exactly one week.

Moving from out of state and replacing a good portion of our furniture in the process. Jason found us quickly and walked us through each room, helping immensely. He knew the inventory and store very well. He kept us on track and we were out of there in no time. Thanks again Jason!

Denver was very friendly and knowledgeable. He explained everything well. The purchase process was easy and I would definitely recommend this store.

Jake was great. Highly recommended this sales consultant. All of the sales personnel were professional and friendly

Shane was a great salesperson. He was able to answer all of our questions and met all of our needs.

Purchased a lift chair for my husband, I needed it ASAP, they were very accommodating and able to deliver in 3 days (other series couldn't deliver for 2 weeks)! They were very helpful and friendly, I'd definitely shop there again!

Was glad I went in. I was going to order on line but then was shown chairs that better met my needs, and saved money.

JP at Ashley furniture was great to work with. He put together a great deal on some new chairs we needed. Couldn’t ask for a better experience. Thank you

Most ridiculous company I have seen. Clearly doesn't matter how much money you spend with them, they do not care about the customer experience. This is the second review I'm leaving to inform everyone of their unacceptable customer service. This company is a joke. After spending 10 k with the business the decided to give me the run around for the next 50 hours about my delivery. Their sales guys Louis has horrible training if any. Leading people on with misinformation and false promises. I was told I would get the mattress on Wednesday the 3rd here we are the 6th and still no mattress. They have no inventory of these mattresses and supposedly one got damaged but, to secure the sale I was kept promising tomorrow. Mind you with this money I could have gotten this from another company but I chose to believe this guy. Then today finally after multiple messages back and forth with direct answer some lady named Hailey calls me today that really didn't even know what was going on. Saying well we can't get you a mattress until the 25th. It literally took you guys 50 hours to come up with that and a 2k discount. That I really don't care about I juSt need my mattress to sleep in our new house. I'm not mad about the delay to get this correct I'm mad about the poor training that ashley gives their sales team and sounds to me with talking to him they have had issues before. This is literally because they lead people on for the sale. They gave a disrespectful offer for all the issues in my opinion.i will never buy from Ashley again nor would I recommend this store to anyone. I will be taking it up with my wife but, I will most likely be asking for a refund. If I have to wait that long anyways might as well give my money to a better company. You should really look at your customer service issues. Update finally delivered but no pillows, cases, or sheets. I would advise against using this company the will tell you things to secure a sale that they have no intention on fulfilling. Louis the sales guys at the Springfield location is a snake a a lier. He is most of the issues from this experience. He lied then when customer service reached out to him he lied to them as from what I can only assume is from me calling him out on his incompetency. This place don't care about it's customers I don't recommend them at all. They "reply" acting as they will resolve it but I've talked to 9 employees now and none of them have helped me. I was told today to drive all the way to Springfield to pick up what turned out to be the wrong pillows the wrong size and one pillow case short. Now they are leaving me on hold and or ignoring my calls. They have no accountability in their company. The customer service training is god awful. Do not deal with this company and if you do I'd advise staying away from Louis and Denver in the Springfield location.i have emailed these pictures to try to get this resolved but, it's clearly not going to just hope no one else has to deal with all this. Also be VERY Leary on what they offer you and tell you as seen in invoice they hide things in promos to make it harder for you to prove it. I know lesson learned but, thing to keep in mind while using Ashley. They are now resulting to answering my calls and saying there he is again and putting me on hold. Great customer experience I will update this again with every employee I had to talk to with no resolution. Louis-sales -beginning of issue, ride, incompetent, liar Haley- core operations -Liar as well promise one thing doesn't follow through Lori- core operations incompetent untrained customer service Fide-customer service- no help talks in circles Jade-escalation- talk a big game acts like she will help and fix your problem. Also, unable to do her job and then ignored your calls even though you are told to call anytime. Rachel-customer service- untrained, no conflict management, incompetent. Iliana- escalation- liar, incompetent. They all have to reach out to "managers that don't exist or unresponsive and don't do their jobs either. Probably the worst customer service.

Billy is the man! Very helpful and a great person. Thanks Billy and Ashely for great service.

Our sales guy was very helpful! We have bought furniture here a couple of other times and have always had a great experience! Thanks Ashley Furniture!

Louis was awesome to work with :)

Denver was very supportive and informative. He spent a significant amount of time explaining materials and quality with a large amount of patients as I needed to look at furniture for multiple rooms in my home.

Horrible experience. We were promised a delivery date, then cancelled. They finally delivered a mattress without box springs. Requested a supervisor to call, waited 48 hours without a call. Very bad customer service and overall it seems like no one knows what they are doing. Will never do business with them again.

Mr. Brewer was very knowledgeable and courteous. Really appreciated his help with selecting our purchase. Thanks to him and Ashley Furniture.

I had an outstanding experience with Ashley Furniture from start to finish! The entire team provided 5-star service throughout the entire process. From the moment I walked in, I felt welcomed and supported. When a small issue came up with product availability, the staff went above and beyond to find a solution and ensure my delivery could still happen on time. Their communication, professionalism, and willingness to go the extra mile truly impressed me. Because of their dedication and exceptional service, they’ve definitely earned my business for future purchases. Highly recommend! Don't forget to ask for Mitch!

Amazing help and got us what we needed , just waiting for the actual table to come in and we’re all set. Super friendly as well too

Leah was great to work with, she was very patient with us. Very knowledgeable with the products she sells. Excellent employee!!!

Items were in stock and salespeople were super friendly.

Ashley furniture store has a huge variety of everything. The service and no pressure sales was refreshing. Will buy everything from there as we need.

Denver, our salesman, was wonderful! He spent at least two hours with us answering questions and working with us on the pricing of our furniture. He made sure to offer us several different options with different pricing and took the time to educate us on the benefits of each option. He was extremely patient and encouraged us to look at other stores nearby - he was that confident in his product, the 5 year warranty and the pricing. He was right! We looked and compared, but returned and bought the living room set and rug through him. We are pleased with our choice and can’t wait for the furniture to be delivered!

Thank you Mr Billy for your awesome customer care service.

Super nice sales persons Mitch Mitchell and Billy BDillard.. Buying a sofa, 2 chairs and a mattress was super easy. Couldn't ask for any better service

With Greg Kratzz’s assistance I was able to purchase a great mattress. And he matched the lower price that I’d seen on the website.

Jamey was a pleasure to work with when deciding on a sofa/loveseat. He is a great asset to Ashley Furniture!

Amazing experience. Customer service is always on point. Very helpful!

It was great. Jamey was a great salesman. Thank you, looking forward to get our new dining room furniture.

Great staff make a great shopping experience. Jamey Anders has been our go to since 2016 for all our furniture needs.

I am angry!! I have around 600 dollars that Ashley owes me for a recliner that is falling apart! I got the extended warranty. I paid my portion for the new recliner but Ashley is dragging their feet about giving me my refund so that the Springfield store can deliver my recliner. I have a lot of health issues and I need my recliner. They already cashed my check so get with it and take care of this Ashley Corporation!!!!!!

Last time shopping at this stupid store, if you buy something online prepare to not being able to return it at any Ashley store, then you are forced to call their customer service to return which but the way does not work every time you call says the lines are busy and then hang up then finally someone answer to text and they don’t accept return within 72 hours even tough Monday was memorial day and they were closed, the if they do accept the return you will need to pay for shipping fees never again will I purchase from this ridiculous store

Good experience, friendly and helpful.

We found many items that we needed for our new home on sale and in stock. The sales person was courteous and not pushy at all, helpful, knowledgeable, and thorough. I would recommend and certainly come back.

Dante was great to work with. We found the quality furniture we were looking for at a reasonable price.

It was a pleasure, no pressure everyone was friendly and helpful.

Had a great experience from Ashley Furniture Jacob K. took care of any questions we had and made the shopping experience Great

Our couch was scheduled to deliver last Friday. The delivery drivers did not show up. I have talked to four different agents throughout the past three days to try and figure out when our couch is going to get delivered and I still do not have an answer. this has been a very frustrating and disappointing experience.

Louis was very helpful and service was wonderful.

Dante was very helpful and made sure we got the discount pricing on everything. Nice young fellow.

Great experience Louis Taylor was our salesman and was great. Wasn't pushy and was knowledgeable and highly recommend him.

Salesman was great. Not pushy or hovering. Helped us find the right dining set and was very personable. Couldn’t add this new purchase to my existing account, which required a different means of paying for it, but satisfied with the purchase. Delivery is expensive and takes a week. Overall we thought it was a pleasant experience and we got what we needed at a discount price by shopping on a holiday weekend.

Great experience and the gentleman was exceptional in helping me choose.

Very nice . Clean place everybody was kind and helpful. Thank u for your service I'm very pleased

Go see Jason M. He was fantastic super helpful and lovely to work with as well as the lovely store manager Amber. Thank you for all your help!!

Purchasing was easy. Great customer service

Greg was very helpful, super friendly, and very knowledgeable, making for the best experience!! Thank you so much!!

Amazing time there and I got a beautiful couch too. Thank you Greg for all your help!

Friendly people work here. We bought a bed frame and had to match it to some other furniture we already had. Denver was our sales associate and he was really patient with us while we looked at everything. They have a lot of sales here, but the prices are better than other places even without the sales. I would definitely recommend. We will be back to get more furniture.

I walked by 3 sales people who completely ignored me, but the 4th one (Dante) spoke to me and offered to help. Dante found what I needed, we arranged the purchase and delivery, and I was on my way in about 10 minutes. I appreciate his help! Looking forward to the delivery in a few days.

Dante was amazing. Love the selection and Dante’s knowledge on all the items we purchased!

Really great service

Very good customer service! The guy was very nice and gave us a great deal on a bed! Will definitely be recommending them!

Jason was a great help and got me the couch I needed for my apartment! And it will be delivered asap. Which is awesome! Thank you Ashley furniture!

The salesman did not follow through with any of the paperwork. Talked to two other salespeople who were very helpful in getting it cleared up, but it took a month before my mattress finally arrived. The delivery people were amazing. They would get 5 stars!!

Had a wonderful experience!!! They priced matched some items for us.

Great experience as always. We love Ashley!

Louis was very helpful in assisting us in making our selection. He was helpful but not pushy. Memorial day sales were great.

Great customer service

Louis and Dante were great to work with. I was highly satisfied with my experience!

The sales person was very helpful, courteous and knowledgeable. She listened to my needs and did not pressure me. I would definitely request her help if I was to visit Ashley again.

Did not deliver the full order. I have to wait 3 more weeks! If I order the item online I can get it in 1 week!

Great to work with!

The sales person was very helpful. He was efficient and knew the products.

Associates were very friendly and very helpful. They answered all questions and I recommend Ashley's for your furniture and your future.

We came in looking for a sale couch , and Jason M helped us . He was very professional and very kind . We had zero problems with our transaction it was quick. He made sure we were taken care of. We will definitely be doing more business with Ashley.

Our salesperson, Mitch was very very good. Excellent salesmanship! We are Very happy!

Great experience. Friendly and knowledgeable staff. Shane made the shopping experience awesome, will definitely be back to this location.

Very friendly and great selection of products! The staff gave me time to look at everything and Ben was very informative and helpful with getting me a new couch.

Had an awesome experience. Got what I wanted no hassles.

Love Ashley! Large showroom and our sales agent was great.

I had a wonderful time with the all the people at Ashley's.

We love Jake Knowles he made are experience amazing he was outgoing and never push us to buy anything. He also gave us great advice during the process on what to get plus the protection plan. We will definitely be back for any more furniture needs.

Sean and Bill were amazing. I went in with the intent of purchasing an adjustable bed. I explained what my needs were and they showed me options, as well as explained the features of each bed. Thank you for making my shopping trip fun and meeting my needs.

It started good until it came to asking questions after the purchase, no answer at all. Just got a I’ll call you back text message. Got able to talk to my sales rep and his way of helping me was giving me some pillows that were missing and escorting me to the back door like I was a thief. To top it off the items I went to get he had them on the floor. That was the biggest humiliation ever but I didn’t want to make a big deal. Thanks

We thought that this place was great the first time we went but we have been in the process of switching our Tempur-pedic mattress for a different one . Our order keeps getting messed up and they keep trying to deliver the wrong mattress to us. We are at the point where we wish we’d never even got the first one. 90 night guaranty is a joke at this location.

Great prices. Jason was excellent to work with and make sure we were taken care of. Excellent service and helped us make the right decision.

Our experience with Ashley’s employees was phenomenal! Mitch and Greg gave us exemplary service. Their knowledge of the bedding and couches made us very confident in our purchase. We continue to buy from Ashley’s bc of the service; quality, and their mantra of honoring God. We have hosted many people in our homes over the years and have never been disappointed in the furniture we purchase from Ashleys.. in fact, we receive many compliments for the design/quality of the pieces we have and look forward to passing them on to our children. Customer service is the mainstay of any business and we can’t say enough about Mitch and Greg! They are wonderful assets to Ashleys!

Very good service

Had a very pleasant experience. Was on a very tight schedule but they made it happen.

Our experience at Ashley Furniture was truly something special, thanks to Representative Jason Moen and the Store Manager. From the moment we walked through the doors, we felt welcomed, heard, and cared for — something you don’t often find these days. Jason treated us with such genuine kindness and patience, taking the time to understand exactly what we were looking for. His attention to detail and knowledge made everything so easy, and it was clear he truly cared about helping us create a home we would love. It never once felt like a sales pitch — it felt like a friend guiding us through an important decision. The Store Manager also went above and beyond to make sure every part of our visit was smooth and enjoyable. Their professionalism and personal touch made a lasting impression on us. It’s rare to meet people who not only take pride in their work but also take pride in truly caring for the people they serve. Jason and the entire Ashley team did just that — and because of them, we didn’t just make a purchase; we made a memory. We are so grateful for the kindness and attention we received and we’re already looking forward to coming back. Thank you for making us feel right at home.

Shane was very friendly and helpful. Thanks

Our experience was excellent! Ben is the best, most helpful salesman. Everyone we spoke with was very kind. Can't wait to have our new furniture in our house!

DO NOT BUY anything from Ashley unless you want screwed over. They will take your money and when there’s an issue say it’s out of their hands and nothing they can do. Not only was our furniture delivered broken but items were missing and Jamie and his “lover” boss with red hair said you have to call customer service, all they can do in the store is take your money. I promise something will go wrong and you are out of luck. They say call escalation but they can’t help either. They said their accounting department is in Canada and they don’t have phone numbers and only reply with automated messages. Everyone I talk to experienced the same thing and says they won’t go back but try one more time and same bullshit. We will never use Ashley again. Oh and said our promotion was 60 months and after 12 months they started charging 35% interest. Bill went from $5000 to $8500 in 3 days.

The salesman was great and the delivery drivers were great!! Good experience!!

Our sales person Leah was absolutely amazing… However, upon delivery, My refinished hardwood floor in my hundred year-old craftsman farmhouse was scratched all the heck, One piece of the frame on an end cap of my Sectional was bent… They had to take it with them, so I don’t have the end of my couch and it looks really terrible right now… So far they say they’re going to do something about the property damage claim that I had to make and I don’t know how long it’s gonna take to get the piece replaced. I guess I may give more stars, depending on how they handle it.

We helped initially by Louis who was a great help in answering our questions and showing us around so that we got exactly what we wanted. We couldn’t purchase that day so he made a record of it and hand the information at the store and sent us the information as well. When we went back to purchase the furniture Louis wasn’t there but Ben was and he could access the information, answer questions that we still had and was hilarious. We loved our experience with Ashley Furniture, both with product and the people. Have done and will continue to recommend this store. Very good experience n every way. Nothing negative at all!

Billy, Mitch, and Sean were excellent help, very gracious and knowledgeable about the products we were searching for.

Wyatt did a great job explaining the different mattresses with warranty coverage. Happy to have had him around and show us the showroom!

Sean was so helpful and kind when helping us pick out new furniture! We will definitely be back for future furniture needs!

Great experience

I Absolutely Love My New Livingroom Set. It is Beautiful and Nice. Really Good Quality. I have been Needing a Couch and Chair for 4 years, it has paid off to wait to have this one. Thank you All and Jason Very Much!!! for helping me with My Beautiful New Furniture!!

Friendly people. Had a good time spending money.

A full size mattress was delivered instead of the correct queen size mattress to match the queen size bed. I was told that I must call my salesman. I do not have the paperwork with the salesman’s business card, so I am unable to contact him. I was then told to go to the store and speak with him. I live in another town and is not convenient for me to do today. I have called the store and no one answers the phone. I feel like this process is broken and I am not pleased.

Sam and the other guy were great! They were fast and were friendly.

When you want a quality desk, skip the office stores!

Good. Very efficient, very friendly. Will return.

I had a great an experience at this store, but when it came to financing - awful. They have us a loan through a predatory loan office Towner Loan - a none accredited BBB loan office

The gentleman Jake Price was very helpful and answered all our questions!! We actually made the purchase and it was easy!!

Jamie was a great salesman they had a great selection of course the quality is good at Ashley highly recommend.

Excellent experience! No high pressure sales!

ACIMA LEASING SUCKS! They are charging me for an item that I haven't even received although I was told in store by KEAGAN that I would not be charged until I received my order. After 2 months I have only got half of my order- I have been patient for that, but then after finding out I am getting charged now I tried to call KEAGAN at the SPRINGFIELD MISSOURI store MULTIPLE times (5 times to be exact) On the 5th time I finally got through and she said that it was "too late" because it is already processing. Well maybe if you would have picked up your phone the first time. Then she says she never got my messages. If this is how Ashley Furniture and Acima Leasing do business, after 15 years of getting furniture from their stores- I guess I'm done. They will not be getting any more of my money- or my family.

Needed a dresser same day - Jake Price was super helpful in making that happen. He made the process simple and easy & I was able to pick up the piece same day.

Great overall experience. Patience as we chose everything until choosing THE furniture.

From start to finish this was a terrible experience. When we went into the showroom it felt like we were hounded, but five years ago we fell for the $299 insurance plan on our new furniture and it expired so we had $299 to spend. We picked out a table and pushed against allllllll the recommendations the salesman said. We really just want the table. After ordering we waited for about a month for it to get in and then one morning after my meetings, seven text messages and seven emails. SEVEN! All just to confirm we would pick it up on the day we said we would. "Hey Jonathan, this is gentle reminder..." Once I confirmed, we got three more texts and emails. Then on the day before pickup three texts and three emails to "gently remind" me that I would pick it up. All I want is the table. But when I confirmed this time I was told that I had to pick it up in REPUBLIC at their warehouse from 8-3 pm. First, I am hearing of this location or timeframe, so I scrambled and I was able to get there before 3 the next day. I followed the process to check-in when I was headed there, but when I got there I waited for 15 minutes for an employee to speak to me then 30 minutes to get my table. All I want is the table. From the predatory sales tactics to the mismanaged warehouse this was a terrible experience and will never go back to Ashley...but I did get my table.

I purchased a table and chairs from the Springfield Missouri store. Four out of six of the chairs or stools did not set level! I contacted the store and they referred me to their customer service, which is an online over the phone/ on lune communication.They had me send them pictures, which I explained to them would not show levelness, but I did it. Approximately two weeks later, I get a email asking was it the front or the back legs this is barstool type of seating which goes in a complete circle. I told them there was no front or back. They said there was two holes in the back legs I sent them a picture there was no hose in the legs at all. Approximately a week later, I get an email saying let us know when the parts arrive to your home so we can set an appointment. Then today, which is approximately a month out I called to check on the parts only to be told. They are being sent in from another country and will not be here until the end of the month or May. Very dissatisfied with the way they handle issues with Furniture once you have it in your home. I have purchased from this store before and never had a problem Customer service at the time of sell was excellent, but this is just to let people know if you have a problem you’re gonna be dealing with it for probably months.

Ashley did a wonderful job of keeping us constantly posted as to when Marcos and Terrell would be delivering our chair. Absolute perfection in delivery!

Wyatt crushed it, made it super easy by making me a favorites profile and helped me find the look I wanted!

Great place to find the right furniture to meet your needs!

JOSHUA BAKER , WYATT BIGGS was awesome sales person went through with every detail best sales person could ever ask

Jamey was very knowledgeable & a great help picking out our new sectional.

I loved buying furniture at Ashley no hassle was able to look around and then the salesman would help me as neefed

Ben Brewer helped get exactly what we wanted and a fair price.

Great customer service!

Sales team very nice and extremely informed. Not satisfied with the fact that I was not informed that my sheets and mattress pad were not included in the price of the bed. I misunderstood that I would be paying for them. Also asked for approximate delivery date before I left the store ( thinking it would be within 2 weeks tops) only to find out it was scheduled for about 5 weeks. I feel that is much more time than needed for bedding and support system. At present I am waiting to see if I can get delivery sooner.

We had the best experience with Leah and could not asked for more! We got everything we needed, and feel very supported even after we left and waiting for our delivery.

Jake was very kind, professional, knowledgeable and patient! Helped us pick out what we needed to fit with our budget. So far very happy!

The mattress on the right is the one we ordered at the store, but the mattress on the left is what we got. The invoice has the same item number as the delivery sheet. What happened?

I felt very important and not pushed to buy here not like at other places I had been earlier. Briana helped me get qualified for leasing with Keegan. Then all of a sudden it felt like something or someone was more important and I was passed off to someone else. Don't get me wrong he did great and I am happy.

We had best service with Billy. Looking forward to our delivery.

Customer focused and educational! Thank you!

Chas Heath was great! He was very helpful but did not pressure us whatsoever. He was very knowledgeable about all the furniture we were interested in and very, very pleasant!

We purchased a lift char on Mar. 8, from Jason…as I had broke several ribs, from a fall. My husband took much time in checking the numbers on the actual chair against the chair on the order form. He picked it up from the warehouse the same day, and drove 35 miles to our home with it. A few days later, ( when he had someone to help him unload it, and set it up), he realized that it was not the chair he had picked out. After several calls to customer service, and then 3 calls to the salesman, nothing is done about it. We had even helped his Mom pick out a chair there 2 months earlier…never again will we recommend that store.

Very good nice deals

Greg Krattz was very helpful. Good guy. However, charging $269 delivery fee is outrageous.

The employees were welcoming, and patient as we made sure of our selection and stuck with us throughout the entire process

Complete nightmare! Sales person entered the wrong information for the table I was supposed to get which caused me to get billed an extra 400 dollars. I still haven't received my refund. Then to top it off my delivery date has been pushed back an additional 3 weeks.

Very knowledgeable salesman who did everything he could to make our sale!

The sales associate Wyatt Biggs was a tremendous help in finding what I needed/wanted and was very quick to help me and was very informative about their products

Great purchase experience, was a quick and easy process. Both Louis and Dante were great!

This place had exactly what I needed. They were courteous and informative. My new chair will be delivered soon!

Fast, efficient, polite, knowledgeable and Louis was a no pressure salesman.

I recently had the pleasure of working with Josh, and I cannot recommend him enough! From the moment I walked into the store, Josh greeted me with a warm smile and a genuine eagerness to help. His knowledge of the products was exceptional, and he took the time to truly understand what I was looking for in a table. I explained my needs and my budget and Josh listened attentively. He didn’t just point me to the most expensive option or push a sale; instead, he asked thoughtful questions to narrow down my preferences. Within minutes, he had a few perfect options ready for me to explore. What really stood out was Josh’s patience and attention to detail. When I was torn between two options, he offered honest advice without being pushy, helping me make a confident decision. Thanks to Josh, I found the perfect table for my family. The professionalism, expertise, and friendly demeanor made the entire shopping experience enjoyable and stress-free. I will definitely be returning when it is time to make my next purchase!

I was there with my wife and the staff was very nice and not pushy.

Such a great sales team there was a problem with the computer system and they got it all figured out and I was able to get my new living room set. Witch u love.

we had a very good experience they were very helpful. got what we were looking for and they are going to deliver it right to the door they were very helpful and very nice

Are 1st time through you guys and we only get half are sectional couch due to your delivery people, and to be told it's going to take 3 to 2 weeks to get the other half of are sectional couch.... Terrible.....

Jake was outstanding in the service he gave us, taking us through the whole store to look over the items for our needs. We found the table to meet our purpose thanks to Jake.

Leah was an awesome help to my husband and I. The store was beautiful and everyone was friendly.

Great salesman was very informative and nice to work with! Excited for my couch!

Andrea provided outstanding customer service, we felt at home the moment we walked in the door. We always recommend Ashley not only for their quality furniture but for their exquisite care provided. Thank you Andrea! You are the best! walked in

No nonsense...tell the truth about all products and costs and excessaries...nice people and have been over the 20+ years we've shopped & bought at Ashleys.

Joshua was excellent to deal with. He introduced himself, was courteous and then left us alone to allow us to shop at our leisure. I despise high pressure salespeople and he was not one of those. When the time came to make the purchase, Josh took care of business quickly and professionally. Overall, we had a great experience because of Josh! I highly recommend dealing with him.

Had a wonderful experience! Josh was amazing! He helped me find the perfect table and chairs! Josh was also very knowledgeable and patiently answered all our questions!

Great salesman who was courteous and knowledgeable

Very nice place to do business, no hassle or pressure. Kyle was the best!

Friendly staff, not pushy. Have purchased from here before and will probably again

We bought from the Springfield, MO store and the sales process took forever to write up the order. Then we said we'd pick up the nightstand and went to get it only to discover the top drawer was broken and it has taken 4 days to get anyone in customer service to help. They said they don't ship a new nightstand but we have to have them process the damage report that takes 48 hours to process before we find out if they have another drawer in inventory, and then they will ship it which will take 10 days and then a repair guy isn't available for two weeks. Our fault that we didn't open the box and inspect the nightstand before we left the distribution center. Buyers be aware of this.

Knew what I wanted, Jaime was awesome and worked with me. Couldn't have been easier. So happy!

Great service from Leah. She was helpful but not pushy. Loved that I could communicate with her through texting, asking several questions to make my decision. Go see Leah!

We had a super sales person, very friendly n helpful with out being pushy. I bought a recliner and coffee table and my other furniture was from there also

Excellent service! Sales person was not pushy and very helpful!

Experience was not bad. We bought a new couch for a good price. I do not who helped us as he never actually Introduced himself to us. But other than that, I have no complaints

Always a good choice.

Low key, great selection

Still waiting on my furniture was promised the bed on the 1st of March and now the store won’t even answer they just rob their customers

Greg was a very pleasant salesperson to work with. Answered all our questions and was great making sure what we were ordering was in stock. We highly recommend Greg!

Went into browse left purchasing a recliner. Now think about a matching one. Aaron, my salesman was absolutely fantastic! Only wish the recliner was in stock. Will be worth the wait. I’ll be back to see Aaron.

Everyone is so helpful and we got most of what I wanted. Unfortunately some of the items I can only buy online and wish the salesperson could have gotten credit in Springfield.

IncrediblE!!! Bayley was very very helpful, experience was painless! Absolutely will buy there again!!

I will never take my business here after the way they scammed my elderly neighbors. My neighbors who are on a fixed income spent close to 1k on a mattress. They tested it on the floor and liked it, but the one that came in the box felt nothing like the one they tested. They took it back and explained that it was much less comfortable than the one they tried, and Ashley told them "tough luck". Ashley said they don't guarantee comfort and refused to take it back. So now my neighbors are stuck with a mattress that they can't sleep on. They went and spent another couple hundred on a topper to try and make due. Absolutely horrible customer service.

Sean did a wonderful job of showing us (nearly every single one of) their available entertainment centers. We're a bit picky with no definite 'style' so it was very helpful he was willing to explore all potential options. White-Glove delivery/installation and additional accidental coverage (at an additional fee!) are top-notch so no worries on getting it home/setting it up/spilling muriatic acid on it - it's all covered! Will go again when we decide to purchase a new couch.

Ashley was very professional and courteous the store is a very good store to shop at we will probably continue to shop there in the future thank you you all did a good job

I worked with Bailey. She was professional, thorough, efficient and friendly. She answered every question very quickly. She was extremely knowledgeable. As our home remodel continues I hope to work with her again.

No other words than the Best-!! Ben helped me a lot with smile face and kind instructions. Everything is really good. I wanna purchase more furnitures from here-!!

Thank you for taking time to help us in our decision making. We are excited about our new sofa and coffee table. Our thanks to Jason for his help.

Great experience and great salesmen Wyatt Biggs was extremely helpful

I had the pleasure of working with Louis Taylor while purchasing a couch, and I couldn't be more impressed. From the moment we walked in, he listened attentively to our needs and provided exceptional guidance. He was incredibly detail-oriented, ensuring every aspect of the purchase was smooth and easy, including helping us with all the necessary paperwork. His patience and professionalism truly stood out. We're extremely thankful for his help. 10 out of 10—Louis is, without a doubt, the best employee we’ve encountered in the store. We’ll definitely buy from him again in the future. Thank you, Louis, for your outstanding service!

Excellent selection of furniture throughout the store. Good quality products and craftsmanship. The service and attention provided by Gregg was excellent. He was patient, knowledgeable and helpful - and demonstrated a genuine desire to help us reach the right decision without being pushy. A pleasure working with him. Highly recommend the store and it’s staff.

Had a great experience. Lots of choices in a no pressure environment.

Excellent shopping experience in Springfield, MO. Could not have asked for any nicer people at Ashley Furniture. Sean and Amber are the BEST! Kind, professional and friendly. Go see them!

Louis Taylor was very nice not pushy listened to what we were interested in and just let us look, we will request him in our next furniture purchase

Fast and thorough.

Jamie and Amber were a joy to work with. Informative and professional with a sense of humor to boot. Thank you for taking the time to answer my questions.

Excellent customer service and easy to work with. Requested a one stop shop for our needs and they provided it. Thank you Louis and staff. Highly recommend!!

Greg was phenomenal, would rearrange the entire store to help us find the perfect set. Could not have asked for better!

Jason was very helpful, patient & when he did not know the answer-he asked someone who did. Also he was definitely not pushy. I will be back.

Greg Krantz was very helpful. The prices and selection were better than any of the other stores we went to

I will never shop here again. You walk in and feel like you are “pounced on” before you even take a breath. Even if you just want to look around, they constantly feel the need to “check on you” which really means they’re checking on their hopeful commission. We just wanted to look at something in person, leave the store, and order it online. But noooo they don’t want you to do that. IF I had been able to do that, I would actually get to return the item I felt incredibly pressured to order in the store. But alas, no. “All sales are final.” And that is the Springfield store’s policy, not the company policy. While sitting there waiting for my husband to finish the very painful process, I had the privilege of listening to the group of sales people talk about potential customers as though they are dollar signs. I’m aware that working on commission makes one see customers that way, but at least don’t discus it in front of other customers.

Didn’t buy anything this time because the times were delayed unfortunately but I will say the manager amber was very rude and condescending at us, probably won’t be back because of that.

I use to love buying furniture here but recently it has been a pain. I went in to look at a chest. Got a price and tried to call back the next day to complete the sale. No response from store or cell phone of sales person. After three calls to the store I finally talked with a sales associate and left a message for sales person with no response. Now the sales associates line is full and I can no longer even leave a message. There needs to be new management in Springfield MO.

We had a great experience! Very good people

Sean snd Craig were really great at Ashley furniture helping us with our bed selection. They both were really patient with us while we were trying to make our selection on what type of mattresses to get. Then Sean was also really patient with us while we were picking out table and chairs.

Made everything very easy from purchase to us picking it up.

Great customer service experience with the staff. They helped get a custom quote for our pieces, offered solutions to meet our needs and setup a quick delivery for our items.

Josh was amazing. Quick to respond to my multiple questions trying to find the perfect configuration for my home. Love the Ashley brand. Always happy with my purchase.

The 5 stars is for our furniture specialist Louis. All furniture stores are pretty much the same. The difference this time was our associate. He is the reason we bought. By the way my wife was looking not me. He took such care in assisting my wife, that made the difference to me! I told her to get it. The care and attention he showed, to what my wife was looking for, I just couldn't ignore. Great job Louis!

Salesman Ben Brewer was very helpful and informative. Very thorough although we forgot to ask if we were going to get something in the mail with information and amount of payment and when it is due.

Very very nice and friendly helpful in all ways showed different items just awesome to be shopping at Ashley thank all for the help

The shopping experience at Ashley was overall a good experience until it was time to receive the furniture. During the sale of the items, the salesman scheduled our furniture for a specific day. Once inching closer to the date of delivery, I was contacted saying that the furniture had not even been scheduled and it would be 4 days after the original date for delivery. Disappointed and frustrated as we removed all of our current furniture to make room for the new. Currently sitting on the floor for Super Bowl Sunday. Thanks Ashley Homestore for ruining our weekend.

Louis helped us find our perfect sofa and recliners! He took amazing care of us! 10/10 louis deserves a raise!

Louis was great to work with. He was very personable and easy to work with. Very pleased with our experience!

Great customer service & a fun shopping experience!

I had the best experience shopping at Ashley Furniture. I know this is all because I had a fantastic salesman. I worked with Kyle and he did a great job. He was patient and answered all my questions. He let me shop and did not hover over me. He was very informative and was able to help me meet my budget that I wanted. I ended up buying more furniture then I originally planned and I am so excited. I highly recommend going to Ashley Furniture and asking for Kyle!

Greg was the perfect person to deal with was not overbearing He allowed you to walk around until you were ready Highly recommend Ashley ‘s

Bailey was very helpful with our purchase of 2 serving tables. I highly recommend Bailey and Joshua on your next purchase.

Jake was amazing in helping us finalize what we wanted, he even set up with some good ides for our next purchases!

I liked it very much.

Very nice service

Ashley Furniture, Springfield, MO - This is the place to shop for furniture, friendly staff and they have a great selection of furniture. I caught the "President Sale", great prices and speedy delivery time. If you're in the market for new furniture, be sure to check out Ashley Furniture. I highly recommend my Sales Rep, Louis, he's very knowledgeable of all the products and made the shopping experience fun. Thank you Louis,

Reps are always very helpful, Mr. KRAATZ was no exception, very helpful and friendly

This was the 2nd time shopping at the Springfield Ashley's store. Another great experience, good selection on the floor and we were well-cared for by Benjamin.

Andrea was so helpful. I had initially came in to look at a sofa I had found online. When I decided I didn’t like the fabric of that sofa, Andrea listened to my concerns and helped me find my ideal furniture. She took her time and showed me several options . I finally found my perfect sofa, chairs, ottomans, and rugs for my family room. I will definitely ask for Andrea when I’m ready to add a new piece of furniture to my home!

My wife & I found dinning room chairs on the Ashley website. We called our local Ashley store in Springfield through which we were able to close the deal, pay online and pick them up the next day at the SGF warehouse. Jay Wasson guided us through the entire seamless process 👍.

Went to Ashley Furniture in Springfield, MO with the living room pieces I had in mind. The salesman, Chas, got me a great discount (20% off) and was so patient as I had to call my bank TWICE to authorize the payment. Although it was embarrassing to have my card declined (the funds were there, i just needed my daily spending limit raised), Chas was sympathetic to my dilemma and never made me feel bad. 10/10 would recommend him as a sales person!

My experience was very good. I needed a recliner. I wanted a certain kind that was not on the floor and we looked through. I don’t know how many recliners looking for the one that I wanted I knew exactly what it look like everything and we did it until she found it. She got it ordered. she was very sweet. We even had her own little conversation just sitting there talking about whatever If I need something else id go back to Ashley store. I’d want to use her again. She was amazing. Sorry I can’t remember her name.

Our salesman Kyle Josephsen was very knowledgeable about the furniture and went the extra mile to make sure we were taken care of with everything. Sales Manager Keegen was a pleasure as well with assisting with all the financial assistance. Me & my wife are very pleased with the customer service we received coming into Ashley Furniture 1715 E. Independence Springfield, MO

So, all in all it was a great experience. Bailey and Amber were really great. Plus, some of the coworkers kept joking around with us making the whole experience enjoyable. If I buy anything else, I will go see Bailey.

I love to shop at Ashley and have bought quite a bit of furniture there. The people are very friendly and helpful.

We purchased $8000 of furniture from Ashley 2 weeks ago and scheduled delivery for today. We were assured that the delivery people would put our old furniture out at the curb for us. For full disclosure early this morning, my husband had a TIA and is currently in hospital. Tonight at 630 delivery crew finally arrives and tells us they absolutely will not move the old furniture out for us. They told us to reschedule the delivery and drove off with MY furniture. I called the store to find out why the salesman and delivery were not on the same page. The "Manager on duty" informed me that the salesman was wrong and I could hire their third-party company to come and move it for us. I wouldn't have had a problem if the salesman had told us that up front and would have happily paid for the service. But since I wasn't informed upfront when we specifically asked, why should I now have to pay for this. Again, full disclosure, I actually had a hefty tip in my pocket for the delivery people as it is a tough job under any circumstances This supposed manager then failed to take responsibility for the actions of any of it. Yes I told him he was a piss poor manger who clearly needs to find a new line of work . Yes I questioned his customer service skills, yes at the top of my voice. No I shouldn't have yelled and I could have been calmer . I make no excuse I own my crap, I lost it on them and shouldn't have. We spent a similar amount last year with them as well, but next year, someone else will get my money.

Just needed a new couch. I was in and out quickly. I bought what I needed and was on my way out. Came back to pick it up same day only cause they sold me what they had on the sales floor couch is nice.

We knew what we wanted and the gentleman who helped us made it quick and easy! Now if the sofa and chair is delivered soon, our experience would be great.

Ashley Store has great products and great quality things people really like. I was very impressed with wonderful service and great leaders. I plan to look again if I need something.

Very helpful staff. Not overly pushy.

Great experience today. Jay was my sales associate and extremely helpful. Look forward to visiting again soon

I found the couch of my dreams today at Ashley and I can't wait for it to come home! Andrea was great to work with, she was extremely knowledgeable and very patient as we decided what we wanted. We hope to find a few more pieces to add and will definitely be repeat customers with her.

Very good service, price matched everything, Jason was very helpful

Kyle was our sales representative - we purchased over $14,000 in furniture! He was very knowledgeable and professional. Ask for Kyle he's amazing!

If you want to be wheeled and dealed like buying a used car from a shady lot, this is the place for you! They will not listen, just push to make the deal. And if you dare to ask for the manager (Amber), be prepared for her to come out of the gate angry and hostile before even speaking to you.

Good experience.

Had a great experience purchasing the couch we came in for.

Showroom was immaculate, had a wide variety of furnishings and an extremely dedicated professional staff. Very happy with our visit and purchase. All financial options were thoroughly explained, as well as product protection. Price was on point for our needs and a timely delivery was scheduled right away. Thank you

Kyle was knowledgeable and confident while showing me a couple of items I had previously looked up on line. He allowed me the time to ask questions and was very up front care and costs and best deal for me. Would recommend to friends.

Had a great experience, great selection of products. The lady who helped us did a great job of being there when we had questions and leaving us to look around at our own place without pressure. Thanks!

Manager Aaron helped me buy it! Very friendly attentive and sociable! I rate his work 100 out of 100! great job! I'm satisfied with!!!!!

The sales experience was great. We Will have to see after it gets delivered how satisfied I am. Jayme was fantastic!

Jake and Louis were excellent and respectful of our space! First time ever buying furniture and I’m glad I went to them to help me out! I highly recommend those two gentlemen!

This is the worst company to do business with. If you need any type of service they will give you a toll free number to call instead of trying to help. You would be better off buying online than giving these people your money. They are just awful. Ive never seen a business treat their clients so terrible. If you want better furniture at a better price and superior service go to Furniture Row. Anytime I needed help with anything they go out of their way to help, they are such a breath of fresh air after being at Ashely Furniture and being treated so poorly on several different visits. There are furniture stores who want your business and will treat you with kindness and make you feel like they appreciate you. Ashley Furniture is NOT one of those stores. They will treat you great when they think you might buy something and as soon as they have your money you are stuck with terrible support and next to no customer service. Read all the reviews, they treat anyone who needs assistance terribly. DON’T GIVE THIS COMPANY YOUR MONEY!!! THESE PEOPLE ARE TERRIBLE!!!

I called the store and got a guy named Sean. He was great customer service help me order an item online. The online payment system is terrible, but the customer service was great.

We had a great experience! Went in to get three kids beds and the sales rep CHAS HEATH was easy to work with! He checked prices of multiple items and let us know our options he wasn’t pushy and made the experience smooth! We set up for delivery that weekend the guys showed up first thing had all three beds set up in a hour and made sure we were happy with everything! Thank you for the easy experience we are happy customers and the kids love there new beds!

Bill Dillard is the GREATEST FURNITURE SALESMAN IN THE WORLD!

Louis was amazing and very helpful!!!

Before THIS time we loved doing business with Ashley. This time N̈O, came down in Service. N̈o longer take away what is being replaced, and NOW YOU need to text, and if your phone is messed up in texting they do NOT call you and do not get a regular phone call. You do NOT get your item on the day you are supposed to.

Everyone was friendly and helpful. To much paperwork though.

Dante was great and very helpful

Friendley sales person.

Lewis is probably the worst salesperson I've ever had the displeasure of working with at this store. I was interested in one recliner and shot him a price, he said he couldn't do that and that he was "transparent" with the sales (like I don't know how the margins work at a furniture store). I said thats alright, I'm gonna look at a few other stores and then left. Came back about an hour later to snag a photo of the recliner I was interested in and as I was walking out he said "That's fine they are more expensive online" to his coworker but just loud enough for me to hear, despite me not even interacting with him. I turned around and confronted him about his snarky remark and he said that I was rude previously. I explained to him that I had spent plenty at that store and understood their discounts and had gotten 35% off before and he told me that they have never done any sales at 35% off and to please buy it somewhere else. Honestly, I think I'll take his advice and just go to literally any other store that actually sells quality furniture moving forward. I don't even want this review to count negatively towards Lewis as I truly hope he has a very long career as a furniture salesboy with his little doctors lab coat costume, theres nothing I can think of that would be more of a punishment than that.

Great attention, help, selection, and price

Wyatt was a rock star in helping us. Met us when we came in store and let ua go thru as we were just looking. Reengaged us at the end and gave us a card. Came back as also the Ashley seemed to have more of what we were coming to like. Wyatt was wonderful on closing the deal with us and was very knowledgeable, wouls buy here again!

My salesman Wyatt Biggs was great!

Not pushy and very quick

Kyle went up and beyond to make sure I was satisfied with my purchases. Many thanks Kyle.

We had a great experience at Ashley in Springfield, MO. Aaron was very nice, funny, and super knowledgeable! He made shopping for furniture easy and fun! I would definitely shop there again!

Andrea Chambers was our representative and she was wonderful and so helpful. Will use Ashley in the future because of her.

Friendly, knowledgeable staff - professional and fully familiar with their merchandise - patient and not overbearing just to complete a sale😃

Good inventory. Young lady who worked with us listened and suggested quality products. Overall, 5 star experience!!!

JP got us an amazing deal. Would highly recommend.

The Ashely Furniture in Springfield Mo was nothing but a joke. We were lied to and mislead. We waited over a month for the other part of our furniture and still never received it. Sean lied and told us things that were never true. DO NOT RECOMMEND THEM!!!

I bought a couch Saturday 12/21/24 and went to the distribution Center in Republic, Missouri I was told to be there before 3 PM when they closed to load and take my couch. I arrived at 2:58 any man came outside and told me to go around back to the ramp to load it, when I went around back to load my couch, they had already locked the door and nobody ever came out so they took my money and wouldn’t give me my product. I’m really disappointed.

Aaron Parfitt put us at ease and made our purchase a enjoyable experience-Aaron is a big plus to the Ashley company

Great service and great communication. Will come again.

We had a very good experience at Ashley Furniture today. Our salesman, Mr. Dillard, was extremely helpful as well as very personable.

Fantastic purchase, easy, ask for Kyle, he’ll hook you up and make it as easy as possible!

My sleeper sofa did not have the pillows that were supposed to come with it. Please send

Professional and helpful. My request didn't seem less important to Greg. Thank you.

Gregg was our sales man and he went above what I expected and was the average guy. No hassle and no bull!! He was great at his job. Personally I think he deserves a better computer from Ashley considering it was giving him constant fits last night. He kept his cool and I plan to only use Greg as my salesman when I return to add to my order!!!

The sales person was so kind, patient and helpful

Billy was our salesman and he was great. Was not high pressure but available for any questions we may have. We purchased 2 couches and look forward to the delivery.

If ypu guys need anything Greg Kraatz was amazing and very knowledgeable on the product and warranty and vary helpfull finding us a couch in our budget but still stunning

Mark was very helpful and pleasant to work with. They had the product we wanted readily available and delivery on the date we wanted it.

Aaron was very knowledgeable and kind. His help with our mission was extremely valuable. I know when we are ready to purchase more we will be back!

Great selection and service. Was able to get some good deals

Have a salesperson that knew the store didn't hover and helped when we needed it bought a couple of nice chairs thanks

Went in looking for a couple of new recliners, came out with 2 recliners and a sofa due to good deals offered. No hard sales.

Great customer service with high quality products.

My wife and I went into the Ashley store in Springfield, MO to look at recliners. We did find a recliner that we bought and then decided to look at some tempur-pedic mattresses. Jason and Greg both helped us and were great to work with. We ended up purchasing the recliner and a mattress. We thoroughly enjoyed working with both Jason and Greg; they were very helpful to us both!

Sean was very personable, professional, and helpful.

Had a good salesman jp Thank you!

UPDATE #2(1/15/2025) I'm so DONE with Ashley HomeStore. This is the nightmare that won't end. If I could give them ZERO stars I would. After selecting a replacement piece on 12/19/2024, I was ASSURED by Jason that the furniture was in stock, but the delivery schedule was full until 01/04/2025 I accepted that. 1st Delay - January 11th; 2nd Delay January 18th; now "maybe" it will be ready to deliver January 25th. I'm not holding my breath. I STILL have a horribly defective loveseat that nobody can sit on because it's ROCK HARD. I will NEVER shop at ASHLEY again and I will make it my mission to tell everyone I speak with to avoid Ashley at all costs. I don't know if I'm ever going to get my furniture because I've been lied to over and over. UPDATE #1 (12/19/2024)...After some wrangling and back and forth Ashley stepped up. They allowed us to do a reselect and we picked out a different style. They will deliver new set and pick up old set simultaneously. My faith in Ashley is better. My husband and I purchased a lift chair, and a power reclining loveseat which we spent a lot of time sitting on prior to purchase. It was very comfortable. Our purchase was delivered on October 12th. My husband's Lift Chair is very comfortable and works for him nicely. Unfortunately the very expensive power reclining loveseat has been a nightmare. Almost immediately I noticed the cushions were rock hard and the furniture was extremely uncomfortable. After a week I contacted Ashley and was told to let the cushions break in and it would be more comfortable. After 4 weeks nothing had changed except for the fact that this uncomfortable furniture actually aggravated my pre-existing arthritis condition. For the past 3 weeks I have been trying to work with Ashley to exchange the furniture. I wasn't asking for a refund I was asking for an exchange. My issue has reached the escalation Department at Ashley where no additional progress has been made. I'm hoping that Ashley will make this right, but I'm ready to throw this furniture off my second floor balcony. I actually went to the store and spoke with the salesperson who said yes we've had many complaints on that set because it takes 3 to 4 months to break the cushions in. This is horrible customer service and if Ashley doesn't make it right I will be shouting from the rooftops

Spot on perfect! Very friendly & accommodating. Andrea went out of her way to help us find exactly what we needed! The manager was social & helpful with suggestions as well. I have shopped at ASHLEY previously & will do so again. I highly recommend this furniture store for multiple reasons…. Friendly, helpful, quality furnishings & comparable pricing. A must for your household needs & desires. Merry Christmas to all at ASHLEY!🎄🤶🎅

Good place to buy quality furniture at a good price.

Andrea was an excellent sales person for us. I am very happy with the recliner. She recommended for us and I’m thoroughly enjoying it! I highly recommend the store and their products as they are very high-quality and a good value.

Billy and Andrea stayed with us the whole way as we bounced back and forth trying to make a pretty important decision on which mattress would be our best fit in our lives. Our current mattress was firm and given to us a few years ago and it was making our bodies feel horrible! We went with the Tempurpedic Medium firmness. Can’t wait to get it to our home. Great customer service. Made us feel at home and felt like we were important and you could tell they would sell us what we wanted but Billy wasn’t afraid to be brutally honest either which helped us. We want to sleep better so we feel we made a great choice.

Our sales associate Wyatt in Springfield, MO. was very friendly and helpful it was a great experience. We found a great sectional

My wife and I were looking for a specific reclining sofa. We went to the Ashley store and were greeted by Sean. Even though we were not very accurate in our description, amazingly, Sean knew what model we were talking about. Sean and the Ashley store team were very accommodating and helpful in working with us to get the best possible deal. Product knowledge and a genuine attitude towards customer satisfaction is rare in retail. Highly recommend Sean and the entire team. Thank You for a pleasant buying experience!

Dante Robertson and Jacob Knowles worked with us to find exactly what we needed. We enjoyed working with them.

Great purchasing experience. Our salesperson (Benjamin) was knowledgeable and went the distance when arranging for out-of-state delivery.

Very good staff at this location. They matched the sale prices I saw online.

Easy ordering and nice products

Great Sales staff. Lewis helped me find the right living room furniture to deal with 3 dogs in the house. Only issue was amount approved for financing was significantly under what DTI should have allowed. Had to use their 6 month same as cash and affirm to get the package I wanted. Their payment station struggled with using an Affirm Visa. Will be paying off ASAP.

We bought the Rawcliffe 3-Piece Sectional with Ottoman, this sectional is an amazing! It is so comfortable and we have a large family and it seats 8 to 10 easy! Best part we was able to ad match and got over a $1000 off there price in the store! Great deal! Thank you so much!

I had an amazing experience, yet again, with Ashley furniture! Everyone there is great, especially Louis! He is above and beyond exceptional, a perfect balance of professional and personable. Louis has become my go-to for all things furniture! I’m also impressed by the teamwork at Ashley and I have had repeatedly positive experiences with Amber as well. Always shop in store!

Very helpful very polite

Kyle helped us make the best decisions in purchasing our new family room furniture and a mattress. He was knowledgeable and courteous. It was a great experience.

Great staff, great deals and offers!

We came in and explained what we needed and was directed to exactly what we wanted! Louis was a super sales person enjoyed working with him! We weren't the most expensive sale of the day but Louis made us feel like we were just as important!

He was absolutely amazing!!!

Went here first to look at couches then also hit all the other stores on south side and up to furniture row havertys Spent an entire day looking but should have just bought it here but you have to know whats out there and the price before you make an informed decision, I told myself Ashley’s is where I end back at for my couch The price was great and the service was also great JP helped us in the beginning and when we came back he was busy and had Jake help us check out BOTH guys where great to work with and next time I am not wasting a day, I’ll just goto Ashley’s knowing they had the best price and service we received

Superb service I had the best sales lady and manager too

Greg was great to work with and I was given a great deal on my furniture.

High pressure from one of the salesman to buy the most expensive mattress types they sell even though I told him multiple times we didn't want that type because it was not comfortable to us and we had it before. He wouldn't listen and just kept insisting. He made fun of me saying I was the only one in the US that didn't want that mattress so I must be "special". Will go elsewhere. Do not recommend.

Was there 1 hour and 15 minutes waiting on my order. Not the man’s fault that was coordinating things…he was running himself ragged. He explained they were down a forklift and it was himself and one picker. Weird part, I saw multiple people coming in and out of the front area. If you ask me, they should have chipped in and helped out. Must have been “managers”.

Went in and agreed to a deal with Wyatt and Amber. Decided to wait a day to look at one other store. Came back to them a day later and decided to move forward with what we agreed upon. Turns out, the "promotion" for free delivery ended the day before and they wouldn't honor it. Either they are very poor communicators, crooks, or both. If you want to deal with people that lie in order to gain an advantage... Go here and see Wyatt and Amber. If you want to deal with honest people, look at the other 4 furniture stores in Springfield.

Jake was amazing. Keep up the good work

Accommodating and quick with the process. We didn't feel like they were rushing us. I like the place.

Edit: contacted number like response asked. I was told it was outside of year so I would have to pay out of pocket. Asked what was the purpose of the protection plan if I had to pay out of pocket. The rep hung up on me. This place is a joke!! Buyer beware do not purchase protection plans they are a scam. Bought new leather furniture in February of 2023 purchased premium protection plan that is supposed to pay for anything outside of normal wear and tear. On 11/22/24 noticed a spot was peeling on arm contacted store they gave me number to warranty company to file claim filed claim that same day. Today 11/25/24 received email that protection plan does not cover peeling and cracking. But I could have it repaired out of my own pocket.

Wow, great deals and great customer service! Go see Kyle, he was wonderful to deal with.

Great experience with the entire staff. They made us feel welcome. No high pleasure sales tactics! Just the facts.

Great service…friendly and knowledgeable. Not pushy and hung around through entire search process. Would buy again!

Jake was awesome, the epitome of how a sales person is suppose to act! Great customer service!

From the sales department to the delivery guys very professional employees

Our salesman was very nice and helpful to keep us within our budget.

Ashley Homestore always has the best selection. Salesman Billy is great and no hassle shopping!

Extremely professional. On time and willing to bend backwards to satisfy your needs.

Worst customer service.

Great experience and absolutely amazing service! Highly recommend and would absolutely go back for more furniture. We will absolutely be going back. JP was an absolute champ and helped us so so much. If you ever go there, ask for him and he will help you big time.

Aaron was wonderful. He is very knowledgeable and patient. We left the store to go home and think it over and made contact with him the next morning and completed the purchase online.

Great people to work with. 👍

Bought a beautiful sofa from Ashley, Jacob my salesman was extremely professional, and very knowledgeable about everything, very detailed. Will return in the future !

PJ was very helpful and I think we found something we will really enjoy.

Excellent experience! Mark was very knowledgeable, and helped us tremendously with making our final decision on a new sectional.

Everyone Was extremely helpful, efficient, friendly, and very knowledgeable. They took care of things quickly and efficiently. It was a great experience.

I visited this store 3 times over a 5 week period. Every time, sales associate, Louis assisted me and my family. He was very helpful and very patient, on all 3 visits. He even came in on his day off to help me finalize my decision and close the sale!! I highly recommend this store. It is very neat and clean with a relaxing environment. All associates are very respectful and pleasant to speak with as well!!

Our sales lady was amazing and very patient with us!!!

Overall we like Ashley and somehow that’s where most of our household furniture is from. We always appreciate the variety of options and the knowledgeable staff. On the negative side, don’t swarm me with smothering sales people after I’ve been in the door less than a minute. We were only in the store probably 5 - 7 minutes and FOUR salespeople approached us. This is AFTER we told Wyatt that we wanted to look around. I really don’t feel like we even got to look around bc there was always a salesman interrupting us. I actually was getting ready to just walk out but my husband found the living room set he liked and we ended up getting.

We went to look for a new couch and recliner, not sure if we would find something that fit our needs. Bailey was fantastic and helped us look at all of our options, as well as get all of the financing taken care of! Bailey was a great help, and was easy to talk to. This was out second time purchasing from Ashley, and we will continue to go back!

Chas was super helpful and knowledgeable. He made my first purchase so amazing and easy

We enjoyed the experience as we ended up buying a fullsize bed and a couch. And Aaron worked with us on matching a competitors price.

Chas Heath did great

Very nice selection of furniture, unfortunately we felt like we were at a used car lot with the sales techiques this location uses.

Ashley store in Springfield, MO was a pleasant experience with zero high-pressure selling. The products presented are of good quality at a reasonable price. The salesperson was exceptional and friendly.

From beginning to end my experience purchasing my dining room table and chairs from Ashley was wonderful. Even though I had to hold off on my delivery more than once, they worked wonderfully with me. My salesman, Aaron, was extremely patient and helpful to work with me and provide me with all the information I needed. The delivery process was fantastic as I received texts on delivery time before and during the delivery truck traveling to my home. It’s the best tracking system ever! The gentlemen, Stephen (Steven?) and Barry, who handled the delivery were careful with the items. I was especially impressed with their curtesies and helpful tips on caring for the products. They took time to show me how to appropriately level the table and chairs if and when needed. I am FULLY impressed!

Very helpful. Assisted with picking out the best and selecting other pieces.

Jay and Keegan was very nice and helpful with all my questions

Awesome experience start to finish. Highly reccomend Louis and the whole team!!!

I arrived at this store "Desperate"!!! Prior to my arrival a firm luxe mattress was delivered my apt. in error by another popular store 2xs. 🙄 an xtra firm was sent in error by another company in 2017 & they convinced me to keep it ughh 😔!!!! I just wanted a medium mattress 😩 & electric frame!! No more aches & pains!! Thank you Mr James!! I have a Beautyrest Harmony Lux hybrid medium w/ gel cooling!!! I appreciate your patience & willingness to assist with the best deal & I was determined 💪 about interest free for a a term or two! Mr James did not rush me instead he displayed unconditional patience towards my pre Senior Citizen's attitude & personality 💙 Thank you again 💜

Love my new couch!

We came looking for a recliner, my husband has issues with sleeping and sleeps in his recliner. The wonderful sales team gave us all the information we needed to get us a Tempurpedic b bed so my husband can sleep in our bed again as well as a new recliner BUT the recliner has to match the love seat, so we got that too, they were all so helpful with all the information we needed and were just amazing! Thanks guys!

As always a great experience!

It was awesome. Bailey Lindsay. She helped us find exactly what we wanted. I would give her a 5.

Excellent service. We had 2 gentlemen that worked with us. They were helpful and made it a great experience. And they automatically offered sales on the recliners I bought. Would highly recommend.

So helpful and kind! Enjoyed getting to work with the team here in Springfield on finding the best couch for our home!

Jake was assisting us, and we had a great experience shopping for a sectional sofa 😊 Thank you for your help !!

Very , very nice salesman named Jake took care of us , nice store we bought a nice sectional . We would recommend them for sure

Go ask for Bailey, she’s the best! Top notch service.

I believe Louis was the name of the clerk who helped me with my purchase. Very helpful and great customer service!

My boyfriend and I were looking at couches and had gone to a few different store. As soon as we walked into sofa city Chris walked up to us and greeted us. She walked us around and showed us options and took into consideration what we liked and what we didn’t like. Will definitely be coming back here for future items we want.

I really can't give an honest review yet as I've not received my furniture. But what I will say is the sales representative Bailey was very friendly and very helpful. More comments to come.

they touched me innapropratly

In 2022, I bought a power recliner from Ashley Furniture. At their sales person’s recommendation I purchased a five year extended warranty from ProtectALL by GBS. In April 2024 I had a mechanical problem with the chair. I was having difficulties with the extended warranty company and called Ashley for help. The local Ashley store was less than helpful and immediately referred me to the corporate Ashley location. When I contacted them, they said there is nothing they could do for me. The extended warranty company was not through Ashley and I would have to speak with that company for any recourse. It was obvious that the extended warranty company Ashley recommended was doing everything they could do, not handle the repair. Multiple times I felt they were making it as difficult as possible in the hope that I would give up and it was a company tactic to not pay out money. However, I did not let it rest. I made call after call to the extended warranty company and I made calls to Ashley Furniture as well. Of course, Ashley said they could not help or contact the warranty company on my behalf. On one occasion, when I spoke with Ashley corporate, I said, I shopped at my local Ashley store and bought the chair at the recommendation of the sales person. An Ashley employee talked me into buying an extended warranty. I paid Ashley for the chair. I paid Ashley for the extended warranty that they recommended and now Ashley won’t help me? Without hesitation that Ashley employee on the phone said, no sir. There’s nothing we can do for you. At that point, I decided I would never do business with Ashley furniture again. After six months of dealing with the issue and with dozens of phone calls, the extended warranty company replaced the chair with a new one. There was absolutely no help from Ashley furniture. These are just things to remember as a consumer. Be aware.

The materials are good but it took too long to deliver. Sales man said 2 weeks but it took almost 2 months before receive it.

Very fast service. Lewis was fantastic!

Greg was so awesome. Very helpful and let us shop, gave us space but also was there when we had questions. Great experience! Bought a beautiful bedroom set

I found exactly what I was looking for. The salesman was very helpful. Will definitely be going back.

My husband and I were so very pleased with our experience at Ashley furniture. We were especially pleased with our sales lady, Andrea Chambers. She was absolutely fantastic and an extraordinary sales person. I cannot begin to sing her praises highly enough. I wish all sales people had her professionalism, combined with friendliness. Thank you for an excellent buying experience!!😊😊

WONDERFUL TO SEE A LONG TIME FAMILIAR FACE, ONE OF WHICH TOGETHER WE KNEW A SPECIAL FRIEND. THANK YOU, TO THE MANAGER OF THE ASHLEY STORE IN SPRINGFIELD, MO., THE STORE WAS BEAUTIFUL, EVERYONE WAS VERY NICE, AND I SEEN A FEW ITEMS THAT I'M VERY INTERESTED IN.

We purchased outdoor furniture at Ashley online in June 2023. We had gone into the store to purchase, but they had very limited inventory. The salesman helping us told us there was more inventory online and they would ship directly to us. We did this and received the three piece set July 2023. We had to assemble, but were expecting that. We have been happy with the furniture until a month ago, when I discovered that there was a corner of a back cushion at the top that was unraveling. It actually was very strange looking. It was past the one year warranty and we expected to pay for another cushion cover. (The cover zips on the cushion, so we thought this was a simple order fix. This furniture is in a screened in patio with no kids or animals. We are in our mid- 60’s. I called customer service and after almost 45 minutes of holding and talking, I received 3 emails from him telling me here is the link to order replacement for your problem. It had nothing to do with my cushion cover. So a waste of time. I then tried chatting with customer service, she asked for serial number/ model number. I gave that and waited 30 minutes with no further response. She never said sorry for the wait or anything. So another waste of time. Today I took the cushion to Ashley furniture store in Springfield, Mo. The same store we went into to purchase an outdoor set. I walked in and no one said a word to me. They looked at me and then back to doing what they were doing, they were not busy. I went straight to the large customer area at the back. I stood and waited for 15 minutes and no one came to the area. I finally walked to one of the gentlemen that ignored me when I came in. I explained what I needed. He told me they don’t staff that back customer area anymore. I explained what had happened to me so far by calling, chatting, etc. I explained that I just wanted to order a replacement cover. (They are still selling the set online). He told me that they could not help me that the store itself and Ashley Furniture online are completely different entities. I explained that the salesperson before advised us to go online and didn't say anything about them being completely different. He just walked off. We have purchased at Ashley in the past several times, we will never again. We spent 2500.00 for an outdoor set that now looks bad. If you decide to go ahead and purchase anything there, be aware that if something goes wrong, getting a replacement is impossible and they really don’t care, they already got your money and are done with you. Terrible customer service is an understatement.

Store visit was good and thought we had everything covered. Delivery day came and never got my items. Took off work to be there so missed out on a days worth of pay. Couldn’t get anyone to help me and stores number was automated couldn’t get to a sales person. Turned out salesman turned all my information in wrong. Phone number up to how i financed was wrong. Said I owned money. Finally got through to someone through text and got my furniture 3 days late. Delivery guys were great. Only good part about this situation. Ashley really dropped the ball and they could have got me my items. I only live 5 minutes from the warehouse.

Louis was so great! We seem to keep buying all of out furniture from Ashley over the years

An excellent experience. Just bought my wife a new home and trying to furnish it. We've been all over town looking for a few specific peices. Ashley was the last place we checked. It should have been the first place. The showroom is clean. The sales staff are courteous, knowledgable, friendly and very helpful. We found most of what we needed. The sales staff actually offered suggestions where we could find the peases they didn't have. I don't give recommendations often. When I do, it's because someone I've dealt with earned it. Ashley is a nice place to shop for quality at an acceptable price.

we had a fantastic experience at ashley! We worked with both Bailey and jammie and they were welcoming and listen to our once in a new couch and made sure that we got the couch that was perfect for our family! We will definitely be coming back to ashley for any future furniture purchases!

Was in there looking to buy furniture until I found out the delivery fee was $459. From the store to Battlefield would take no longer than an hour to unload it and be moving on to the next order. The place I bought it from instead charged me $110.

I had called Kyle ahead of time and told him what my wife’s taste were for living room furniture and when we arrived he had a couple options. I appreciate his due diligence in listening and making our shopping experience great with the perfect selection! Thank you Kyle! Clell Huff

Make sure you really calculate your actual monthly payment. They say it'll only be 50$ or 75$ but in the end you're going to have a 600$ payment that you aren't expecting. If you can't pay it then they tack on months of interest lucky we caught it and paid it in time.

I feel like I was way over charged. I found the same table with chairs for 750.00 even in Ashley website it's way less then the price they sold it to me. The tablet is 1389,99 and they sold it to me for a bit over 500.00 . Very disappointed !

Mark, thanks a bunch!!

Terrible customer service. Once you buy furniture it takes weeks to deliver. They deliver parts of your bedframe in installments which can take upto 16 weeks as per their contract. None knows whats happening with your order. People keep transferring you from operator to operator and very hard to get hold of the sales person who sold you the furniture. Get ready to sleep on floor for 16 weeks if you buy new bedframe from here!

It is the best deal ever 👍 No interest 60 months Anyone can afford a nice and new furniture

My husband & I have been trying to get management of this store to call us back for almost 2 months. We NEVER get a call back. Extremely disappointed in the quality of the furniture and their “resolution”. We live almost 2 hrs from this store and can’t just drive back up there. Bought a bedroom set and a chair. Received a damaged bedroom set. Store management told us they would give us $500 off the price. It has been 2 months and that has not happened. We have contacted our salesman several times & called asking for management. Every time we hear a “a manager will give you a call back” and they never do.

Great furniture selection and great salesperson! Thank you Leah for all your help today!

Bailey was our sales associate and she was awesome from start to finish!

Our delivery is not for another 5 days so this review is solely for our service within the store. Jake was very knowledgeable. We told him what we were looking for and he immediately showed us several options. We were sold on a sectional that is super durable after he literally took a sharp object to scratch and poke at the floor model. It was more than we originally planned on spending but it is something that looks like it would hold up against our kids and dogs.

Wonderful selection of living room furniture. Andrea was fantastic in helping me choose the best to fit my home.

We bought a sectional from Ashley’s on Labor Day and they waved the delivery fee for us which was much appreciated (however our sales person Louis rescheduled the delivery three separate times and lied about switching over the delivery from pickup to delivery.) I had to call the store eventually after a week of not receiving the furniture (as told I would) and asked when I should be receiving the furniture, and they told me “it looks like you’re set to pick it up.” Then when delivery FINALLY came, the delivery people told me they would unwrap the furniture in my driveway for me to make sure we received all the right pieces/wasn’t damaged….they did the complete opposite and told me to take it out on Ashley’s not them… Safe to say after talking to MANY people I will never be buying furniture from Ashley’s again!

Cody was a great help and very knowledgeable! He was friendly and took care of all our needs:) will be using him again for any future needs!

Jamey was great and very helpful! Will definitely be coming back to Ashley Home Store!!

JP did an amazing job taking care of us! Extremely helpful, patient, and kind. Great experience overall!!

Kyle, the sales associate was very helpful. After letting him know what I was looking for, he picked out the perfect chair

I would give ZERO stars if I could. STAY AWAY and go somewhere else. Purchased 3 piece MATCHING set 3 months ago.Ashley delivered two pieces and told us the other was on backorder, set up multiple deliveries and never showed . 3 months later, no desk THAT I PAID FOR, no refund. NO CONTACT. I am still out money on a desk I haven't received, now they said it's discontinued. Now they want us to take a damaged desk they refuse to take photos of and text us and told us just have it delivered and decide then? Over 10 days we have been waiting for photos of a found matching damaged desk. OR we can pick a desk that doesn’t match. At no point while I was shopping for my three-piece MATCHING set did I look for anything else. I never looked for a bed and nightstand and a desk that was close or similar. I wanted a three-piece MATCHING set. I have a purchase agreement which is a binding contract that they failed to fulfill. Sadly we are going to have to take legal action because Ashley will not refund or respond. Update: They responded to this complaint asking me to reach out to them however, it’s a bot once again asking me to set up delivery for a damaged desk I’ve never seen. I have even offered to drive to the local fulfillment center to view which they will not let me do There is no customer contact when you call they put you on hold. I was on hold for over 2 1/2 hours yesterday. Once again DO NOT SHOP here. It’s a ripoff.

This is the second negative experience we've had with Ashley's in Springfield, and there won't be a third. We are done shopping with them. This is not a "walk in and buy" store. Whatever you purchase has a 3-9 month wait time on delivery, if they even still have it in stock. It is never delivered at the time they tell you in the store, if at all. The quality of their items are good, and a bit pricey. I dont mind the priciness, I would just like to receive the item so I can enjoy it before I die. I know I'm being a bit dramatic, but you get the picture. There is literally zero customer service. Don't expect to get the local store or person who sold you the item on the phone. All calls go to a call center and they have very little ability or willingness to assist you. All I'm saying is if you buy from them, expect it to be a very frustrating experience. Since I do not need the additional stress, I will purchase my furniture elsewhere in the future. Good luck to you if you decide to buy from them.

Very professional, didn't take very long for the purchase Louis was great

We had a great experience with Bailey our sales person. She did an amazing job and we got exactly what we needed. Very happy.

If you want an amazing experience, ask for Andrea! Personable, knowledgeable, and sensitive to a buyer's needs, she is everything one could ask for.

We bought a new sectional off the showroom floor. It was a great deal! Greg was super helpful & kind.

Dillard and Taylor were fantastic. We needed a small dresser and night table but didn’t want to spend a fortune. They pinpointed exactly what we were looking for and saved us money. I always figured that no pressure and quick furniture shopping was impossible but in this case it was real. Tx!

Cody was great!! Helped us to find the best mattress for our back problems.

Excellent experience and Dante Robertson was incredibly helpful and professional !!

Great buying experience. No pressure . Knowlegable and helpful staff

JP gave us a great deal. quick and easy

The sales folks are blood hounds, they dont really give you a moment to look around before theyre up your butt and then when you do make your selection, the process is rushed and final prices and all that Paperwork really isnt explained...

Great customer service!

My wife and I had a good time shopping at Ashley’s and ended up buying a sofa and loveseat.

I had a wonderful experience at the Ashley store in Springfield MO. I will definitely go back for all my furniture needs. Bailey Lindsay is definitely the best!

It was the best and the greatest shopping experience I have ever had. The employee was the best I have ever had..Thank you

Very professional very nice had nothing but positive interactions while we were there a little bit more expensive items in with that but overall it was great

Easy to work with and helpful with discounts

Louis was incredibly helpful with our purchase for a new living room set, dining set, and patio set! Very friendly and easy to work with. We shopped with our child and felt welcomed the entire time.

Found exactly what we were looking for with awesome help and great price during Labor Day sale!

Found everything I was looking for and Louis was great to work with!

Everyone was a great help in choosing my furniture. No pushy sales person ..

One of the worst experiences I’ve ever had. I ordered a matching Bedframe, nightstand, and desk, and was told that all of them were in stock but the desk would be delivered later than the rest. That was five months ago, I am STILL without a desk. I have called the customer service 15+ times, trying to figure out what is going on and I got a different response everytime, until finally, they gave me a delivery date the first week of September. When I called the next day to confirm the delivery date, customer service informed me that the item was discontinued. After 5 months of waiting and getting lead on they discontinued the product I bought, AND they won’t even pick up the Bedframe or night stand. I STILL haven’t been refunded for the desk, and am currently working on trying to find a display model, once again, with TERRIBLE communication and not a single employee is trying to help. I would NEVER recommend anyone to use this Ashley Furniture, literally go to anywhere else. I will never shop at Ashley’s again. Update (after their last comment): still have not received the desk, have not heard back anything from Ashley regarding the desk in a week after I decided to stop constantly calling, and I still have not received a refund.

Our sales girl went out of her way to make sure we were happy.

Very helpful staff took time to show us examples from the very well stocked showroom. Great experience

Our sales specialist Greg Kraatz was very respectful and not pushy at all. Once he noticed we had decided what we wanted, helped us get out of the door in a couple minutes with our purchase.

Mark McManus was an excellent salesman. Very personable and helpful. I will definitely be buying the rest of my furniture needs from him at Ashley!

Aaron did a great job of listening to what I wanted and took the time to find my perfect match. Thank you!

Jake did a great job

Louis was great. He listened and found what we wanted. Excellent customer service!

Went in to LOOK for a Mattress but end up with a small dining set AND a beautiful new couch! Leah was great to work with as she explained the sale prices andintrest free payment plans.

If I could give this place zero stars I would! Imagine buying a couch and the protection plan that they offer and say that damages will be covered no matter what, kids, dogs and accidents. We went and called in to the warranty place they directed us to. Come to find out that they won’t fit our couch we spent $2,000 + on. This place is a joke and we won’t be coming back.

Ashley lets you look as long as you want without hovering over you! It was a comfortable experience.

Very professional, listened to my needs, kept my budget in mind. I will be back.

Great service and experience with Greg!

The gentlemen that were helping me did a awesome job. So happy with the ideas I purchased. Thanks Ashley and to Bill and Louis

I'm very satisfy with, they're very nice people's...

We would highly recommend Louis Taylor with Ashley. He went above and beyond to work with our needs, while being kind and friendly.

Greg Kraatz was wonderful to work with. His customers are always first.

Sean was very helpful and got us setup with the perfect dining table for our needs.

Update: after waiting 2 months, today was delivery day. I don’t have my bed and will be looking for one elsewhere. The day after placing this order we realized that we did not order a platform bed as expected. We were ensured that they would take care of us and get the box spring order. On 10/6, I messaged my sales person to confirm everything was properly ordered and she assured me multiple times in that conversation. Where was my foundation, you ask? NEVER ordered and then tried to act like this was my fault. As a retail worker I hate to even do this, but it’s truly not okay the lengths they went to just make a sale. Bailey, Billy, Keegan, and the whole staff were super helpful and nice! 11/10 would recommend They helped us get our dream bed!!

Updating my originally five star review to let y’all know to please ensure everything about your purchase is correct and if a store employee tells you you’re ordering a platform bed and don’t need a box spring, they are probably incorrect and don’t know the product in the store and won’t do anything to rectify the situation. They will lie to you and tell you the situation is fixed multiple times, and then when your bed, that requires a box spring or foundation gets delivered, act like you were supposed to pay for one the entire time. These people will do anything to get a sale, so just make sure to do your own research before purchasing.

Greg at the Springfield, Mo store was nothing short of amazing! I had my heart set on a living room combo and he pulled out all of the stops to make it happen! I definitely recommend!

Friendly and fast customer service.

Recently purchase some night stands and one of the drawers did not work properly. They sent me a replacement part and scheduled a date to come out and repaired. They never called, never showed up, never followed up.

Billy was awesome...And very professional..thanks Billy

Papa Billy was very professional and helpful.

Got everything we were looking for! If you want an easy going experience ask for Bailey she did a great job at finding exactly what we wanted and was super helpful!

I won't shop any where else but there. The people are great and helpful.

Thanks Mark! He got us a pretty good deal on some new furniture.

Aaron was very thorough, understanding, and helpful.

I’m not one to leave a review but I hope this helps for future reference. I purchased items 7/11 and payed for the White Glove Service (delivery+setup). My items were supposed to be delivered 8/10. I got a call Thursday from a 3rd party (delivery team) letting me know that he saw I purchased the “White glove service” and that he could not assemble one of the items due to how it’s stated as a non-assembled item. I called my salesperson Cody that day and he was only able to bring down the delivery price to $50 keep in mind I payed $199.98 for them to assemble the items. I told him I would let him know Friday 8/9 to see if I wanted to go forward since I was never told that it was going to be an issue and neither does my receipt show that it is stated as an un-assembled item. If I wanted pick up or choose door service I would have chosen those but I payed for the White Glove service for a reason. I called Friday as I told Cody 20 minutes after they opened and Cody was not going to be there until noon but she was going to relay the message. I waited and received no call. I called them back at 1 and I was able to speak with Aaron which he stated that Cody was with costumers and he would relay the message. I told him it was urgent because I was going to miss my confirmation deadline at 2. Long story short my delivery got canceled for 8/10 and now I was needing to reschedule and never did I get a call back from Cody. I was able to get ahold of a costumer service representative over the phone after 6 hours of trying to reach them due to the fact that Ashley’s furniture store was no longer answering any of my calls. Neither was costumer service able to get ahold of them as they were trying to figure out what went wrong. Don’t waste your time because they DO NOT care about you as a PAYING costumer. I’m waiting to see if I could get a full refund from costumer service , give your money to who appreciates it. Save yourself from unnecessary stress.

Louis at the Independence store in Springfield has assisted both me and my family with multiple different purchases and has always been great. He is very professional, helpful, and has always worked things out so we could get a great deal. We enjoy working with him!

Excellent, no pressure, customer service with a knowledgeable sales associate.

The in store representatives were wonderful. Andrea and Aaron were very helpful, informative, and really great to work with. Following purchase is where the issues were. Our order has been delayed multiple times, and once called to reschedule our delivery so we could get all of our furniture at the same time, the service rep. didn't schedule our delivery and now it has been delayed AGAIN. If you have to deal with customer service on the phone, good luck getting ahold of someone on the phone that's not an automated voice message (unless they call you). Very frustrated with the delivery system, especially when we were told "fast delivery" and by the time we get it, it will have been weeks since we were told it would be delieverd.

Dante was terrific. He moved furniture around the store for me so I could match my chairs and couch.

Greg was great explaning things and I shal return to purchase a bed for my other daughter soon. Thank you.

Louis was fantastic. He gave me space to shop but was available to answer all questions. Be sure to ask for Louis in the springfield store!

Great Team here in Springfield! Went above expectations, friendly, helpful and knowledgable. Completely satisfied with our furniture shopping experience. Definitely exceeded expectations..

Was great experience! Always love coming to Ashley

Had a great experience picking out a sleeper sectional very honest helpful and assertive

Pros: we got the mattresses and bases we wanted Cons: they did not remove our old mattress and box spring, because of mild staining, citing that they donate mattresses to children. The alternative was for them to charge us $40 to take them to the dump, even though their website says they take and recycle mattresses free of charge and our city has a recycling program. Also any restrictions on what could or could not be picked up were never mentioned when arranging for them to be taken away Somehow after making our order, the delivery of our bases was changed to pickup. I caught the error due to an automated text system, but the texting system did nothing to fix it and when I spoke to the sales people they just blamed the texting system for causing confusion. But then they said that our bases had actually been changed to pick up, but they got them changed back to delivery. In the store, they told me the mattresses would be delivered two weeks before they were actually delivered. I think this was due to a mixup in the ordering process which happened while we were in the store, but the change of delivery time was never mentioned until I called on the day I expected delivery and looked it up in our paperwork. The “sleep expert” didn’t understand the mattress sizing difference between a split king (twin xls) and a split California king. All of the paperwork was completed for twin XL’s even though I had said split California king from the beginning of our conversation. I caught it in the paperwork, but it wasn’t until I insisted on measurements a few times that he realized that he was misinformed. He apologized and honestly that didn’t bother me as much as the sales guy who chuckled when I raised the issue and suggested I should just google mattress sizes if I wanted measurements. I don’t know if it is just this store or all Ashley stores, but I doubt I ever purchase from them again or recommend them to anyone. I had to be an absolute harridan to just buy what I wanted to buy.

Purchased “in stock” item on 7/22 and sales person said delivery arrival would be 7/26. When I got the text to schedule delivery item was out of stock and could be September before item would be available.

JP lied throughout the entire interaction in an attempt to make the sale. He started by slandering other stores and saying Ashley’s was the only one with stock. (Ashley’s was the only furniture store in the strip who didn’t have any stock and consistently never has stock). He lied about delivery time frames and delivery windows. He verbally stated that it would be no later than 2 weeks, but probably sooner (within 3 days) but then preschedueld a delivery date for a month out from date of purchase. He rushed through the paperwork and never gave an opportunity to review it because all of the coworkers huddle up there to try to pressure you to hurry and sign I guess. It was like making a deal with rumpelstiltskin. JW fixed problems with our order and review adjusted to 4/5 stars. If you go here go with JW. He was very honest and forthcoming about delivery timeframe, and explained how the discounts work.

Great experience with the salesman Jake, very efficient. I will definitely be going back in the future.

Great experience!!!!! Aaron and his supervisor were outstanding

Our salesman Dante was polite, helpful, and did not pressure us into buying.

We had a great buying experience with Mark at Ashley in Springfield. Even though they were short staffed that night he did not make us feel rushed and provided us with everything we needed!

This was a very long process to get a clearance priced floor model. I picked it out fairly quick. The check out time was extremely long.

Be warned: there are employees here that will tell you that Ashleys online is a completely different company and they cannot price match nor can you do up to 60 month financing. This is a lie. Check your prices online before going in store as I assume they are bumped up for salesman commissions. Our first associate was a total fraud. Told us that pricing on a dining table couldn’t be matched and told us “good luck ordering online”. In our most recent experience, our associate was honest and super helpful. Ashleys has great quality furniture, but depending on the associate, you can lose out on big savings.

A very pleasant, unagressive experience. The sales person was very knowledgeable and friendly. Disappointed that both items weren't available currently, but it is what it is.

Let me start with this. Will never ever make another purchase from this location. Paid for 9000 dollars worth of furniture in cash on a Saturday morning. Asked the salesman and manager repeatedly if the items were in stock and can be delivered Tuesday. They both said absolutely no problem, you will get a txt Sunday with delivery time. Sunday came and went and nothing. Called the store Monday and was given the transfer run a round for 2 hours before they bellied up and said nothing is in stock. And then said we could wait another week and they will try to get it all here then deliver. I asked for an immediate refund and again got the run a round with them stating it will take a couple days. This store has no integrity but can lie very good once they have your money. The absolute worse experience in 50 years making a purchase of this amount to be treated and lied to like this. Never again and be forewarned.

Quick and easy purchase! It was great.

Kyle was extremely helpful and went above and beyond.