Ashley Store | Springfield, MO 65804

Everyone Was extremely helpful, efficient, friendly, and very knowledgeable. They took care of things quickly and efficiently. It was a great experience.

I visited this store 3 times over a 5 week period. Every time, sales associate, Louis assisted me and my family. He was very helpful and very patient, on all 3 visits. He even came in on his day off to help me finalize my decision and close the sale!! I highly recommend this store. It is very neat and clean with a relaxing environment. All associates are very respectful and pleasant to speak with as well!!

Our sales lady was amazing and very patient with us!!!

Overall we like Ashley and somehow that’s where most of our household furniture is from. We always appreciate the variety of options and the knowledgeable staff. On the negative side, don’t swarm me with smothering sales people after I’ve been in the door less than a minute. We were only in the store probably 5 - 7 minutes and FOUR salespeople approached us. This is AFTER we told Wyatt that we wanted to look around. I really don’t feel like we even got to look around bc there was always a salesman interrupting us. I actually was getting ready to just walk out but my husband found the living room set he liked and we ended up getting.

We went to look for a new couch and recliner, not sure if we would find something that fit our needs. Bailey was fantastic and helped us look at all of our options, as well as get all of the financing taken care of! Bailey was a great help, and was easy to talk to. This was out second time purchasing from Ashley, and we will continue to go back!

Chas was super helpful and knowledgeable. He made my first purchase so amazing and easy

We enjoyed the experience as we ended up buying a fullsize bed and a couch. And Aaron worked with us on matching a competitors price.

Chas Heath did great

Very nice selection of furniture, unfortunately we felt like we were at a used car lot with the sales techiques this location uses.

Ashley store in Springfield, MO was a pleasant experience with zero high-pressure selling. The products presented are of good quality at a reasonable price. The salesperson was exceptional and friendly.

From beginning to end my experience purchasing my dining room table and chairs from Ashley was wonderful. Even though I had to hold off on my delivery more than once, they worked wonderfully with me. My salesman, Aaron, was extremely patient and helpful to work with me and provide me with all the information I needed. The delivery process was fantastic as I received texts on delivery time before and during the delivery truck traveling to my home. It’s the best tracking system ever! The gentlemen, Stephen (Steven?) and Barry, who handled the delivery were careful with the items. I was especially impressed with their curtesies and helpful tips on caring for the products. They took time to show me how to appropriately level the table and chairs if and when needed. I am FULLY impressed!

Very helpful. Assisted with picking out the best and selecting other pieces.

Jay and Keegan was very nice and helpful with all my questions

Awesome experience start to finish. Highly reccomend Louis and the whole team!!!

I arrived at this store "Desperate"!!! Prior to my arrival a firm luxe mattress was delivered my apt. in error by another popular store 2xs. 🙄 an xtra firm was sent in error by another company in 2017 & they convinced me to keep it ughh 😔!!!! I just wanted a medium mattress 😩 & electric frame!! No more aches & pains!! Thank you Mr James!! I have a Beautyrest Harmony Lux hybrid medium w/ gel cooling!!! I appreciate your patience & willingness to assist with the best deal & I was determined 💪 about interest free for a a term or two! Mr James did not rush me instead he displayed unconditional patience towards my pre Senior Citizen's attitude & personality 💙 Thank you again 💜

Love my new couch!

We came looking for a recliner, my husband has issues with sleeping and sleeps in his recliner. The wonderful sales team gave us all the information we needed to get us a Tempurpedic b bed so my husband can sleep in our bed again as well as a new recliner BUT the recliner has to match the love seat, so we got that too, they were all so helpful with all the information we needed and were just amazing! Thanks guys!

As always a great experience!

It was awesome. Bailey Lindsay. She helped us find exactly what we wanted. I would give her a 5.

Excellent service. We had 2 gentlemen that worked with us. They were helpful and made it a great experience. And they automatically offered sales on the recliners I bought. Would highly recommend.

So helpful and kind! Enjoyed getting to work with the team here in Springfield on finding the best couch for our home!

Jake was assisting us, and we had a great experience shopping for a sectional sofa 😊 Thank you for your help !!

Very , very nice salesman named Jake took care of us , nice store we bought a nice sectional . We would recommend them for sure

Go ask for Bailey, she’s the best! Top notch service.

I believe Louis was the name of the clerk who helped me with my purchase. Very helpful and great customer service!

My boyfriend and I were looking at couches and had gone to a few different store. As soon as we walked into sofa city Chris walked up to us and greeted us. She walked us around and showed us options and took into consideration what we liked and what we didn’t like. Will definitely be coming back here for future items we want.

I really can't give an honest review yet as I've not received my furniture. But what I will say is the sales representative Bailey was very friendly and very helpful. More comments to come.

they touched me innapropratly

In 2022, I bought a power recliner from Ashley Furniture. At their sales person’s recommendation I purchased a five year extended warranty from ProtectALL by GBS. In April 2024 I had a mechanical problem with the chair. I was having difficulties with the extended warranty company and called Ashley for help. The local Ashley store was less than helpful and immediately referred me to the corporate Ashley location. When I contacted them, they said there is nothing they could do for me. The extended warranty company was not through Ashley and I would have to speak with that company for any recourse. It was obvious that the extended warranty company Ashley recommended was doing everything they could do, not handle the repair. Multiple times I felt they were making it as difficult as possible in the hope that I would give up and it was a company tactic to not pay out money. However, I did not let it rest. I made call after call to the extended warranty company and I made calls to Ashley Furniture as well. Of course, Ashley said they could not help or contact the warranty company on my behalf. On one occasion, when I spoke with Ashley corporate, I said, I shopped at my local Ashley store and bought the chair at the recommendation of the sales person. An Ashley employee talked me into buying an extended warranty. I paid Ashley for the chair. I paid Ashley for the extended warranty that they recommended and now Ashley won’t help me? Without hesitation that Ashley employee on the phone said, no sir. There’s nothing we can do for you. At that point, I decided I would never do business with Ashley furniture again. After six months of dealing with the issue and with dozens of phone calls, the extended warranty company replaced the chair with a new one. There was absolutely no help from Ashley furniture. These are just things to remember as a consumer. Be aware.

The materials are good but it took too long to deliver. Sales man said 2 weeks but it took almost 2 months before receive it.

Very fast service. Lewis was fantastic!

Greg was so awesome. Very helpful and let us shop, gave us space but also was there when we had questions. Great experience! Bought a beautiful bedroom set

I found exactly what I was looking for. The salesman was very helpful. Will definitely be going back.

My husband and I were so very pleased with our experience at Ashley furniture. We were especially pleased with our sales lady, Andrea Chambers. She was absolutely fantastic and an extraordinary sales person. I cannot begin to sing her praises highly enough. I wish all sales people had her professionalism, combined with friendliness. Thank you for an excellent buying experience!!😊😊

WONDERFUL TO SEE A LONG TIME FAMILIAR FACE, ONE OF WHICH TOGETHER WE KNEW A SPECIAL FRIEND. THANK YOU, TO THE MANAGER OF THE ASHLEY STORE IN SPRINGFIELD, MO., THE STORE WAS BEAUTIFUL, EVERYONE WAS VERY NICE, AND I SEEN A FEW ITEMS THAT I'M VERY INTERESTED IN.

We purchased outdoor furniture at Ashley online in June 2023. We had gone into the store to purchase, but they had very limited inventory. The salesman helping us told us there was more inventory online and they would ship directly to us. We did this and received the three piece set July 2023. We had to assemble, but were expecting that. We have been happy with the furniture until a month ago, when I discovered that there was a corner of a back cushion at the top that was unraveling. It actually was very strange looking. It was past the one year warranty and we expected to pay for another cushion cover. (The cover zips on the cushion, so we thought this was a simple order fix. This furniture is in a screened in patio with no kids or animals. We are in our mid- 60’s. I called customer service and after almost 45 minutes of holding and talking, I received 3 emails from him telling me here is the link to order replacement for your problem. It had nothing to do with my cushion cover. So a waste of time. I then tried chatting with customer service, she asked for serial number/ model number. I gave that and waited 30 minutes with no further response. She never said sorry for the wait or anything. So another waste of time. Today I took the cushion to Ashley furniture store in Springfield, Mo. The same store we went into to purchase an outdoor set. I walked in and no one said a word to me. They looked at me and then back to doing what they were doing, they were not busy. I went straight to the large customer area at the back. I stood and waited for 15 minutes and no one came to the area. I finally walked to one of the gentlemen that ignored me when I came in. I explained what I needed. He told me they don’t staff that back customer area anymore. I explained what had happened to me so far by calling, chatting, etc. I explained that I just wanted to order a replacement cover. (They are still selling the set online). He told me that they could not help me that the store itself and Ashley Furniture online are completely different entities. I explained that the salesperson before advised us to go online and didn't say anything about them being completely different. He just walked off. We have purchased at Ashley in the past several times, we will never again. We spent 2500.00 for an outdoor set that now looks bad. If you decide to go ahead and purchase anything there, be aware that if something goes wrong, getting a replacement is impossible and they really don’t care, they already got your money and are done with you. Terrible customer service is an understatement.

Store visit was good and thought we had everything covered. Delivery day came and never got my items. Took off work to be there so missed out on a days worth of pay. Couldn’t get anyone to help me and stores number was automated couldn’t get to a sales person. Turned out salesman turned all my information in wrong. Phone number up to how i financed was wrong. Said I owned money. Finally got through to someone through text and got my furniture 3 days late. Delivery guys were great. Only good part about this situation. Ashley really dropped the ball and they could have got me my items. I only live 5 minutes from the warehouse.

Louis was so great! We seem to keep buying all of out furniture from Ashley over the years

An excellent experience. Just bought my wife a new home and trying to furnish it. We've been all over town looking for a few specific peices. Ashley was the last place we checked. It should have been the first place. The showroom is clean. The sales staff are courteous, knowledgable, friendly and very helpful. We found most of what we needed. The sales staff actually offered suggestions where we could find the peases they didn't have. I don't give recommendations often. When I do, it's because someone I've dealt with earned it. Ashley is a nice place to shop for quality at an acceptable price.

we had a fantastic experience at ashley! We worked with both Bailey and jammie and they were welcoming and listen to our once in a new couch and made sure that we got the couch that was perfect for our family! We will definitely be coming back to ashley for any future furniture purchases!

Was in there looking to buy furniture until I found out the delivery fee was $459. From the store to Battlefield would take no longer than an hour to unload it and be moving on to the next order. The place I bought it from instead charged me $110.

I had called Kyle ahead of time and told him what my wife’s taste were for living room furniture and when we arrived he had a couple options. I appreciate his due diligence in listening and making our shopping experience great with the perfect selection! Thank you Kyle! Clell Huff

Make sure you really calculate your actual monthly payment. They say it'll only be 50$ or 75$ but in the end you're going to have a 600$ payment that you aren't expecting. If you can't pay it then they tack on months of interest lucky we caught it and paid it in time.

I feel like I was way over charged. I found the same table with chairs for 750.00 even in Ashley website it's way less then the price they sold it to me. The tablet is 1389,99 and they sold it to me for a bit over 500.00 . Very disappointed !

Mark, thanks a bunch!!

Terrible customer service. Once you buy furniture it takes weeks to deliver. They deliver parts of your bedframe in installments which can take upto 16 weeks as per their contract. None knows whats happening with your order. People keep transferring you from operator to operator and very hard to get hold of the sales person who sold you the furniture. Get ready to sleep on floor for 16 weeks if you buy new bedframe from here!

It is the best deal ever 👍 No interest 60 months Anyone can afford a nice and new furniture

My husband & I have been trying to get management of this store to call us back for almost 2 months. We NEVER get a call back. Extremely disappointed in the quality of the furniture and their “resolution”. We live almost 2 hrs from this store and can’t just drive back up there. Bought a bedroom set and a chair. Received a damaged bedroom set. Store management told us they would give us $500 off the price. It has been 2 months and that has not happened. We have contacted our salesman several times & called asking for management. Every time we hear a “a manager will give you a call back” and they never do.

Great furniture selection and great salesperson! Thank you Leah for all your help today!

Bailey was our sales associate and she was awesome from start to finish!

Our delivery is not for another 5 days so this review is solely for our service within the store. Jake was very knowledgeable. We told him what we were looking for and he immediately showed us several options. We were sold on a sectional that is super durable after he literally took a sharp object to scratch and poke at the floor model. It was more than we originally planned on spending but it is something that looks like it would hold up against our kids and dogs.

Wonderful selection of living room furniture. Andrea was fantastic in helping me choose the best to fit my home.

We bought a sectional from Ashley’s on Labor Day and they waved the delivery fee for us which was much appreciated (however our sales person Louis rescheduled the delivery three separate times and lied about switching over the delivery from pickup to delivery.) I had to call the store eventually after a week of not receiving the furniture (as told I would) and asked when I should be receiving the furniture, and they told me “it looks like you’re set to pick it up.” Then when delivery FINALLY came, the delivery people told me they would unwrap the furniture in my driveway for me to make sure we received all the right pieces/wasn’t damaged….they did the complete opposite and told me to take it out on Ashley’s not them… Safe to say after talking to MANY people I will never be buying furniture from Ashley’s again!

Cody was a great help and very knowledgeable! He was friendly and took care of all our needs:) will be using him again for any future needs!

Jamey was great and very helpful! Will definitely be coming back to Ashley Home Store!!

JP did an amazing job taking care of us! Extremely helpful, patient, and kind. Great experience overall!!

Kyle, the sales associate was very helpful. After letting him know what I was looking for, he picked out the perfect chair

I would give ZERO stars if I could. STAY AWAY and go somewhere else. Purchased 3 piece MATCHING set 3 months ago.Ashley delivered two pieces and told us the other was on backorder, set up multiple deliveries and never showed . 3 months later, no desk THAT I PAID FOR, no refund. NO CONTACT. I am still out money on a desk I haven't received, now they said it's discontinued. Now they want us to take a damaged desk they refuse to take photos of and text us and told us just have it delivered and decide then? Over 10 days we have been waiting for photos of a found matching damaged desk. OR we can pick a desk that doesn’t match. At no point while I was shopping for my three-piece MATCHING set did I look for anything else. I never looked for a bed and nightstand and a desk that was close or similar. I wanted a three-piece MATCHING set. I have a purchase agreement which is a binding contract that they failed to fulfill. Sadly we are going to have to take legal action because Ashley will not refund or respond. Update: They responded to this complaint asking me to reach out to them however, it’s a bot once again asking me to set up delivery for a damaged desk I’ve never seen. I have even offered to drive to the local fulfillment center to view which they will not let me do There is no customer contact when you call they put you on hold. I was on hold for over 2 1/2 hours yesterday. Once again DO NOT SHOP here. It’s a ripoff.

This is the second negative experience we've had with Ashley's in Springfield, and there won't be a third. We are done shopping with them. This is not a "walk in and buy" store. Whatever you purchase has a 3-9 month wait time on delivery, if they even still have it in stock. It is never delivered at the time they tell you in the store, if at all. The quality of their items are good, and a bit pricey. I dont mind the priciness, I would just like to receive the item so I can enjoy it before I die. I know I'm being a bit dramatic, but you get the picture. There is literally zero customer service. Don't expect to get the local store or person who sold you the item on the phone. All calls go to a call center and they have very little ability or willingness to assist you. All I'm saying is if you buy from them, expect it to be a very frustrating experience. Since I do not need the additional stress, I will purchase my furniture elsewhere in the future. Good luck to you if you decide to buy from them.

Very professional, didn't take very long for the purchase Louis was great

We had a great experience with Bailey our sales person. She did an amazing job and we got exactly what we needed. Very happy.

If you want an amazing experience, ask for Andrea! Personable, knowledgeable, and sensitive to a buyer's needs, she is everything one could ask for.

We bought a new sectional off the showroom floor. It was a great deal! Greg was super helpful & kind.

Dillard and Taylor were fantastic. We needed a small dresser and night table but didn’t want to spend a fortune. They pinpointed exactly what we were looking for and saved us money. I always figured that no pressure and quick furniture shopping was impossible but in this case it was real. Tx!

Cody was great!! Helped us to find the best mattress for our back problems.

Excellent experience and Dante Robertson was incredibly helpful and professional !!

Great buying experience. No pressure . Knowlegable and helpful staff

JP gave us a great deal. quick and easy

The sales folks are blood hounds, they dont really give you a moment to look around before theyre up your butt and then when you do make your selection, the process is rushed and final prices and all that Paperwork really isnt explained...

Great customer service!

My wife and I had a good time shopping at Ashley’s and ended up buying a sofa and loveseat.

I had a wonderful experience at the Ashley store in Springfield MO. I will definitely go back for all my furniture needs. Bailey Lindsay is definitely the best!

It was the best and the greatest shopping experience I have ever had. The employee was the best I have ever had..Thank you

Very professional very nice had nothing but positive interactions while we were there a little bit more expensive items in with that but overall it was great

Easy to work with and helpful with discounts

Louis was incredibly helpful with our purchase for a new living room set, dining set, and patio set! Very friendly and easy to work with. We shopped with our child and felt welcomed the entire time.

Found exactly what we were looking for with awesome help and great price during Labor Day sale!

Found everything I was looking for and Louis was great to work with!

Everyone was a great help in choosing my furniture. No pushy sales person ..

One of the worst experiences I’ve ever had. I ordered a matching Bedframe, nightstand, and desk, and was told that all of them were in stock but the desk would be delivered later than the rest. That was five months ago, I am STILL without a desk. I have called the customer service 15+ times, trying to figure out what is going on and I got a different response everytime, until finally, they gave me a delivery date the first week of September. When I called the next day to confirm the delivery date, customer service informed me that the item was discontinued. After 5 months of waiting and getting lead on they discontinued the product I bought, AND they won’t even pick up the Bedframe or night stand. I STILL haven’t been refunded for the desk, and am currently working on trying to find a display model, once again, with TERRIBLE communication and not a single employee is trying to help. I would NEVER recommend anyone to use this Ashley Furniture, literally go to anywhere else. I will never shop at Ashley’s again. Update (after their last comment): still have not received the desk, have not heard back anything from Ashley regarding the desk in a week after I decided to stop constantly calling, and I still have not received a refund.

Our sales girl went out of her way to make sure we were happy.

Very helpful staff took time to show us examples from the very well stocked showroom. Great experience

Our sales specialist Greg Kraatz was very respectful and not pushy at all. Once he noticed we had decided what we wanted, helped us get out of the door in a couple minutes with our purchase.

Mark McManus was an excellent salesman. Very personable and helpful. I will definitely be buying the rest of my furniture needs from him at Ashley!

Aaron did a great job of listening to what I wanted and took the time to find my perfect match. Thank you!

Jake did a great job

Louis was great. He listened and found what we wanted. Excellent customer service!

Went in to LOOK for a Mattress but end up with a small dining set AND a beautiful new couch! Leah was great to work with as she explained the sale prices andintrest free payment plans.

Worked with Greg K today…he helped us find what we were looking for and got us all the beat deals possible! Wasn’t even planning to buy today, but he made it so easy we bought and bought more! One stop shopping is the best!!

If I could give this place zero stars I would! Imagine buying a couch and the protection plan that they offer and say that damages will be covered no matter what, kids, dogs and accidents. We went and called in to the warranty place they directed us to. Come to find out that they won’t fit our couch we spent $2,000 + on. This place is a joke and we won’t be coming back.

Ashley lets you look as long as you want without hovering over you! It was a comfortable experience.

Very professional, listened to my needs, kept my budget in mind. I will be back.

Great service and experience with Greg!

The gentlemen that were helping me did a awesome job. So happy with the ideas I purchased. Thanks Ashley and to Bill and Louis

I'm very satisfy with, they're very nice people's...

We would highly recommend Louis Taylor with Ashley. He went above and beyond to work with our needs, while being kind and friendly.

Greg Kraatz was wonderful to work with. His customers are always first.

Sean was very helpful and got us setup with the perfect dining table for our needs.

Update: after waiting 2 months, today was delivery day. I don’t have my bed and will be looking for one elsewhere. The day after placing this order we realized that we did not order a platform bed as expected. We were ensured that they would take care of us and get the box spring order. On 10/6, I messaged my sales person to confirm everything was properly ordered and she assured me multiple times in that conversation. Where was my foundation, you ask? NEVER ordered and then tried to act like this was my fault. As a retail worker I hate to even do this, but it’s truly not okay the lengths they went to just make a sale. Bailey, Billy, Keegan, and the whole staff were super helpful and nice! 11/10 would recommend They helped us get our dream bed!!

Updating my originally five star review to let y’all know to please ensure everything about your purchase is correct and if a store employee tells you you’re ordering a platform bed and don’t need a box spring, they are probably incorrect and don’t know the product in the store and won’t do anything to rectify the situation. They will lie to you and tell you the situation is fixed multiple times, and then when your bed, that requires a box spring or foundation gets delivered, act like you were supposed to pay for one the entire time. These people will do anything to get a sale, so just make sure to do your own research before purchasing.

Greg at the Springfield, Mo store was nothing short of amazing! I had my heart set on a living room combo and he pulled out all of the stops to make it happen! I definitely recommend!

Friendly and fast customer service.

Recently purchase some night stands and one of the drawers did not work properly. They sent me a replacement part and scheduled a date to come out and repaired. They never called, never showed up, never followed up.

Billy was awesome...And very professional..thanks Billy

Papa Billy was very professional and helpful.

Got everything we were looking for! If you want an easy going experience ask for Bailey she did a great job at finding exactly what we wanted and was super helpful!

I won't shop any where else but there. The people are great and helpful.

Thanks Mark! He got us a pretty good deal on some new furniture.

Aaron was very thorough, understanding, and helpful.

I’m not one to leave a review but I hope this helps for future reference. I purchased items 7/11 and payed for the White Glove Service (delivery+setup). My items were supposed to be delivered 8/10. I got a call Thursday from a 3rd party (delivery team) letting me know that he saw I purchased the “White glove service” and that he could not assemble one of the items due to how it’s stated as a non-assembled item. I called my salesperson Cody that day and he was only able to bring down the delivery price to $50 keep in mind I payed $199.98 for them to assemble the items. I told him I would let him know Friday 8/9 to see if I wanted to go forward since I was never told that it was going to be an issue and neither does my receipt show that it is stated as an un-assembled item. If I wanted pick up or choose door service I would have chosen those but I payed for the White Glove service for a reason. I called Friday as I told Cody 20 minutes after they opened and Cody was not going to be there until noon but she was going to relay the message. I waited and received no call. I called them back at 1 and I was able to speak with Aaron which he stated that Cody was with costumers and he would relay the message. I told him it was urgent because I was going to miss my confirmation deadline at 2. Long story short my delivery got canceled for 8/10 and now I was needing to reschedule and never did I get a call back from Cody. I was able to get ahold of a costumer service representative over the phone after 6 hours of trying to reach them due to the fact that Ashley’s furniture store was no longer answering any of my calls. Neither was costumer service able to get ahold of them as they were trying to figure out what went wrong. Don’t waste your time because they DO NOT care about you as a PAYING costumer. I’m waiting to see if I could get a full refund from costumer service , give your money to who appreciates it. Save yourself from unnecessary stress.

Louis at the Independence store in Springfield has assisted both me and my family with multiple different purchases and has always been great. He is very professional, helpful, and has always worked things out so we could get a great deal. We enjoy working with him!

Excellent, no pressure, customer service with a knowledgeable sales associate.

The in store representatives were wonderful. Andrea and Aaron were very helpful, informative, and really great to work with. Following purchase is where the issues were. Our order has been delayed multiple times, and once called to reschedule our delivery so we could get all of our furniture at the same time, the service rep. didn't schedule our delivery and now it has been delayed AGAIN. If you have to deal with customer service on the phone, good luck getting ahold of someone on the phone that's not an automated voice message (unless they call you). Very frustrated with the delivery system, especially when we were told "fast delivery" and by the time we get it, it will have been weeks since we were told it would be delieverd.

Dante was terrific. He moved furniture around the store for me so I could match my chairs and couch.

Greg was great explaning things and I shal return to purchase a bed for my other daughter soon. Thank you.

Louis was fantastic. He gave me space to shop but was available to answer all questions. Be sure to ask for Louis in the springfield store!

Great Team here in Springfield! Went above expectations, friendly, helpful and knowledgable. Completely satisfied with our furniture shopping experience. Definitely exceeded expectations..

Was great experience! Always love coming to Ashley

Had a great experience picking out a sleeper sectional very honest helpful and assertive

Pros: we got the mattresses and bases we wanted Cons: they did not remove our old mattress and box spring, because of mild staining, citing that they donate mattresses to children. The alternative was for them to charge us $40 to take them to the dump, even though their website says they take and recycle mattresses free of charge and our city has a recycling program. Also any restrictions on what could or could not be picked up were never mentioned when arranging for them to be taken away Somehow after making our order, the delivery of our bases was changed to pickup. I caught the error due to an automated text system, but the texting system did nothing to fix it and when I spoke to the sales people they just blamed the texting system for causing confusion. But then they said that our bases had actually been changed to pick up, but they got them changed back to delivery. In the store, they told me the mattresses would be delivered two weeks before they were actually delivered. I think this was due to a mixup in the ordering process which happened while we were in the store, but the change of delivery time was never mentioned until I called on the day I expected delivery and looked it up in our paperwork. The “sleep expert” didn’t understand the mattress sizing difference between a split king (twin xls) and a split California king. All of the paperwork was completed for twin XL’s even though I had said split California king from the beginning of our conversation. I caught it in the paperwork, but it wasn’t until I insisted on measurements a few times that he realized that he was misinformed. He apologized and honestly that didn’t bother me as much as the sales guy who chuckled when I raised the issue and suggested I should just google mattress sizes if I wanted measurements. I don’t know if it is just this store or all Ashley stores, but I doubt I ever purchase from them again or recommend them to anyone. I had to be an absolute harridan to just buy what I wanted to buy.

Purchased “in stock” item on 7/22 and sales person said delivery arrival would be 7/26. When I got the text to schedule delivery item was out of stock and could be September before item would be available.

JP lied throughout the entire interaction in an attempt to make the sale. He started by slandering other stores and saying Ashley’s was the only one with stock. (Ashley’s was the only furniture store in the strip who didn’t have any stock and consistently never has stock). He lied about delivery time frames and delivery windows. He verbally stated that it would be no later than 2 weeks, but probably sooner (within 3 days) but then preschedueld a delivery date for a month out from date of purchase. He rushed through the paperwork and never gave an opportunity to review it because all of the coworkers huddle up there to try to pressure you to hurry and sign I guess. It was like making a deal with rumpelstiltskin. JW fixed problems with our order and review adjusted to 4/5 stars. If you go here go with JW. He was very honest and forthcoming about delivery timeframe, and explained how the discounts work.

Great experience with the salesman Jake, very efficient. I will definitely be going back in the future.

Great experience!!!!! Aaron and his supervisor were outstanding

Our salesman Dante was polite, helpful, and did not pressure us into buying.

We had a great buying experience with Mark at Ashley in Springfield. Even though they were short staffed that night he did not make us feel rushed and provided us with everything we needed!

This was a very long process to get a clearance priced floor model. I picked it out fairly quick. The check out time was extremely long.

Be warned: there are employees here that will tell you that Ashleys online is a completely different company and they cannot price match nor can you do up to 60 month financing. This is a lie. Check your prices online before going in store as I assume they are bumped up for salesman commissions. Our first associate was a total fraud. Told us that pricing on a dining table couldn’t be matched and told us “good luck ordering online”. In our most recent experience, our associate was honest and super helpful. Ashleys has great quality furniture, but depending on the associate, you can lose out on big savings.

A very pleasant, unagressive experience. The sales person was very knowledgeable and friendly.

Let me start with this. Will never ever make another purchase from this location. Paid for 9000 dollars worth of furniture in cash on a Saturday morning. Asked the salesman and manager repeatedly if the items were in stock and can be delivered Tuesday. They both said absolutely no problem, you will get a txt Sunday with delivery time. Sunday came and went and nothing. Called the store Monday and was given the transfer run a round for 2 hours before they bellied up and said nothing is in stock. And then said we could wait another week and they will try to get it all here then deliver. I asked for an immediate refund and again got the run a round with them stating it will take a couple days. This store has no integrity but can lie very good once they have your money. The absolute worse experience in 50 years making a purchase of this amount to be treated and lied to like this. Never again and be forewarned.

Quick and easy purchase! It was great.

Kyle was extremely helpful and went above and beyond.

Great experience. Our delivery drivers were fantastic and got our couch in even though it was a tight space. Highly recommend!

Great service and amazing people...thanks Jay

Cody was extremely helpful from the second we walked in. He was very thorough and made sure to get us exactly what we were looking for at a reasonable price. Also had a great experience with one of the managers while there 😁. Everyone was super nice and down to earth. A huge thank you to everyone that helped us, we appreciate you and will definitely be back! Highly recommend!!

The staff was very helpful and nice!! It was an enjoyable shopping experience. Thank you

Great experience! Bailey was very helpful finding what I was wanting.Spent time making sure I understood everything I needed to know. Made it possible for me to accomplish what I set out to do today! Thank you for all your help ! Excited to get my loveseats.

Fantastic delivery of purchase goods. Installers were a very courteous and expedient with their assembly. Definitely recommend!

Great options and great help. Jake K. was a great “no pressure” salesman.

Andrea was very helpful, and courteous. She answered all my questions that we had when it came to the items I purchased.

Best place to shop the customer service is amazing and Louis Taylor speak Spanish

Very happy with services, friendly staff and manager was great too

We purchased a couch from Ashley less than a year ago and have had horrible experience. We purchased the warranty after being told by the salesman that our couch would immediately be replaced if there was any damage. That has not been the case they have sent out technicians and each time the couch seems to get worse. The arms of the couch have fallen apart, it’s completely sunken in and it’s probably the most poorly made couch we’ve ever had. We will never be purchasing from Ashley’s again. Do yourself a favor and spend the extra $$ to purchase a well-made couch that will last.

They open at 10, Monday-Saturday. I got my days mixed up due to my work schedule, so I forgot today was Sunday, which meant they didn’t open until noon. I got off work from the hospital at 7am, ran a few errands, then went to Ashley to wait for them to open. I got there around 9. I took a quick nap, still thinking they opened at 10. Wound up sleeping until about 11. Didn’t see anyone else around, which is when I realized what day it was. So I hung out until they opened. A couple minutes before noon, one of the managers (or so he claimed), Jeff, and another guy, approached my car. Jeff came around to my driver’s side window while the other guy stayed on the passenger side, looking around my backseat. Jeff didn’t ask me anything, like why I had been out there for so long, or anything like that. He told me that the other customers who had shown up *after* me were saying that I was making them uncomfortable. When I tried to explain the situation to him, he raised his hand and talked over me. He accused me of being homeless and just using their lot to sleep in my car. When I told him that I was there to buy a recliner, he raised his hand and talked over me again. He told me they were getting ready to call the cops on me. He told me to leave and go park in the Walmart parking lot instead. But I said “screw that, I’m here to buy something”, so I went in. The salesman JP who sold me my recliner was really nice and helpful, and while I was getting into my car, another manager (I didn’t catch her name) ran out and apologized for Jeff’s rude, unprofessional, childish behavior. Because Jeff is too much of a loser to apologize for himself.

The moment we walked in the a real nice guy named Aaron was there to help my grandma find her a mattress an the store manager was super nice an helpful very sweet lady

It was excellent but did not receive my free mug as advertised. Would like to have one mailed to me. It was a Togo mug

I had a great experience with Andrea in Springfield, MO. I needed a recliner that could be used as a bed, if necessary. I have limited funds. She was so patient, kind and a good listener. Normally I would need an electric recliner because of lack of strength and mobility issues. Andrea went out of her way to accommodate me and we found a manual recliner. The side handle was light and didn't take a lot of strength. The bottom of the chair would fold undered when I leaded forward without me using my legs. Andrea made mine my day. She wasn't rushing me or pushing me to buy something I couldn't afford. She was "present" and attended to my needs both medically and financially. I had been to several other stores beforehand and the manual recliners were too difficult for me to maneuver. I am a very happy customer who was luckily enough to be treated with kindness, dignity and respect.

Ashley has a very good selection at affordable prices. The quality of furniture is excellent.

Andrea was very helpful and knowledgeable. We were looking for a small loveseat and found exactly what we needed.

We had an incredible experience at the Springfield, Missouri store purchasing a new bedroom set for our son moving into his first college apartment. Cody was our salesman. He listened to every detail that we wanted & took in mind that we were being cost conscious. He did not pressure us at anytime. Looking forward to everything being delivered & set up! We will definitely be back & ask for Cody!

We purchased a lovely front room couch with 6 pieces. The salesman was professional at that point. We could have it delivered on Saturday the but chose the next week on Tuesday the 2nd of July. We didn’t get a call or contact as to the time as we expected. We contacted the store customer service and was told our delivery date was the 5th of July which was not the agreement. We tried to reach our salesman who said the furniture arrived to the store broken and they had to reorder. If that is the truth why were we not contacted but no one bothered knowing this was a 25th wedding anniversary’s surprise for my daughter in law on the 2nd. It took hours of calling to finally reach our salesman. He was not returning our calls. The communication from Ashley salesman was really poor on the verge of rude. We understand things happen but after 2 days of dealing with this we placed one last call and cancelled the entire nearly $5,000 order. When Louis finally returned our call Tuesday we requested a cancellation and repayment in full. He assured us our refund would show in 24 hours so far two days and no credit has been received. Guess what, it has not, nor would I expect any place of business to be able to refund that quickly and see this as just another mistruth. Jackie Mayo order under Rick Mayo my son.i I was involved because I paid for this furniture.

Kyle was very polite, helpful and professional.

Professional, knowledgeable, and likeable

We sincerely appreciate the professional and courteous service we received and love our new patio furniture! Thank you!

Great service

The delivery and service was great but this follow up suvery push over and over again for days on end until I do it, is absolutely ridiculous.

Great sales team and great furniture. The manager sold me on the sofa Ii was questioning, after showing me a great tiktok. The sales team then got me for the matching ottoman and recliner lol I love it!

Friendly! Helpful! Knowledgeable! Fun! The best experience we’ve had searching for new furniture! Thank you Ashley Furniture!

Found what i needed at a great price. Very helpful staff.

Love the selection and appreciated not being followed around the store everywhere we went. Price is higher than surrounding stores, but the quality felt better at Ashley’s.

So awesome. friendly. explained functions on recliner very well, true asset to your team! Thanks…….. glad you will deliver Wednesday because I have surgery the next week!

They're 0% financing is a really great deal when you're looking for good furniture. I've had an Ashley Card for years and it's been a great help when needed.

Dante was courteous and made the whole transaction smooth. My wife got her recliner the same day!!

Mark and of course Amber were great to deal with. We love Ashley Furniture and will continue to go back. Thank you for the great dining room set:

Ashley was very well to give information and very patient. I’m appreciative of their will to explain, and pushing us to agree and to sign.

I could not have asked for a better buying experience! Jake was amazing with getting us the best deal he could, I highly recommend working with him!

Jake was super helpful and gave us great deal. He was very accommodating to our needs. We really enjoyed working with him.

We are so happy with everything we got and JP at the Springfield, Mo store was awesome!!!! Very very happy and Ashley will be our preferred furniture retailer from now on!

The purchase and final delivery was good but multiple issues in between with scheduling soured me.

Friendly and professional

Aaron P was great! Super friendly and helpful, definitely ask for him!

Very helpful staff and not pushy as alot of other places

Amazing people they went above and beyond to help with our order

The young lady that helped us was wonderful. I will shop at Ashley again .

Enjoyed our salesman he was a pleasure to work with!!

Great selection to choose from. I needed a new statement piece that was a great value, durable for years to come , timeless , comfortable and matches my style. Aaron helped me find the right sectional and couldn’t be happier with the choice.

Very friendly salesperson and did not feel pressured. She gave us our space to browse but was tentative to our questions.

The Springfield Ashley store has a large selection. Our sales person, Dante, was very professional but friendly. We spent alot of time considering & made the right choice. Thanks to Dante for his patience & kindness.

I called this location last week before my family members walked in the store. They had a horrible experience with another local furniture store, so I wanted to make sure it didn’t occur again. They genuinely listened to my concerns and went above and beyond for my family. They are so happy with their recent experience. I will be coming to see yall soon as well. Thank you so much for taking care of them like I asked!

Bailey and Leah were patient and understanding with my grandma. A great no pressure experience for her. Thank you!

Very pleasant personal with a sense of humor and is focused on making you feel comfortable .

Everyone we encountered was easy to talk with and helpful. Bailey was extremely helpful in offering selections that we didn’t know existed. We highly recommend Ashley’s in Springfield.

Comfy beds are just way too expensive, but sleep hygiene is very important! Aaron was great, not pushy, delivered on time, & we’re sleeping better than I thought possible at 40!

Bailey was so incredibly helpful. I told her what I was looking for and she made it happen. Fast, friendly service. Now my son doesn’t have to have his mattress on the floor.

Very good

Anna was very helpful with my multitude of questions. We did purchase some furniture from Anna today. We are very pleased with service we received. The personnel at Ashley furniture are very friendly.

We Drove 2 hours after speaking with Cody. He saved us Money and we couldn’t be happier. Thank You

Louis was great!! We already had a good idea what we wanted but he dialed it in and gave us the last bit if information we needed. He was very knowledgeable and helpful but not pushy. Great customer service. The Dearings

The bench we got has powder-post beetles, so we put in a claim because we got the extra protection plan. They denied it because in the contract it states rodent or insect infestation will not be covered. This is a manufacturing defect it is from the wood not being kiln dried correctly, it's only in one of the boards on the bench, you can see in the picture it's the lighter colored board only. DO NOT BUY FROM ASHLEY!! Google Ashley powder-post beetle apparently it's a thing with their real wood furniture!!!

Leah and Billy were incredibly helpful! Thank you so much! 10 / 10, would purchase furniture there again.

I paid for furniture in full at the time of selection. They never delivered, and never contacted me. I had to spend over an hour on the phone trying to rectify the situation. They took my money on furniture that was no longer available and failed to contact me about the situation. I asked for another piece of equal value because I didn't feel I should have to pay more. Offered me another piece, but more expensive, expecting me to pay the overage. I do not recommend them at all.

The sales person respected our time and did not push anything on us that we didnt want. We had looked onli e and had narrowed it down to a few optio s and decided to look at them in person. She was very helpful and answered our questions. We were in and out in a very ti.ely manner.

The staff that I spoke with was very helpful and polite with me. I highly recommend (LEWIS).Ocomplished what I needed.

This store is full of lies

Jake, the man who helped us, was very friendly and helpful

I am disappointed and dissatisfied with the product and service I received at Ashleys. Despite the salesman's great performance, the item arrived in a damaged state, and I didn't notice it immediately due to my busy work schedule. It was delivered midweek and I opened the following week on my day off. When I finally had time to fully unwrap the dresser, I discovered a significant indent on the top. Unfortunately, when I contacted Ashley’s, they requested photos, a time line, and Miscellaneous information. The following day they reached out and told me it was too late to report the issue, and they couldn't do anything about it. I am appalled they refused to take any action when I contacted them. If I wanted to buy something that needed fixed I can assure you I wouldn’t have purchased a dresser that was a grand!!!!! I am extremely disappointed and frustrated with the product, customer service, and overall experience.

Everyone were most helpful and went out of their way to make my visit to the Springfield, MO Ashley store a pleasant experience!!

Jay was a great salesman. He explained everything and made sure to show me the options and what I was looking for and needed, in my price range.

Salesman, was very helpful and didn't follow me around the store. I was pleased to buy from him. Now, the only thing to do is wait for delivery.

Great product and service

I came in and was immediately greeted by Dante. He was extremely professional, helpful and friendly. He helped me find exactly what I was looking for and was quick to process my transaction and ensure my delivery would be timed when I needed it. All around great experience. I will definitely be back and would recommend this store to anyone looking for great variety and good pricing.

It is not the same chair that I picked out. It is the one that was beside it. They Do NOT haul away. I was told that they would haul away my old chair. I am hoping as I sit in it more that it would get comfortable. As of right now it makes my legs and hips hurt.

This place is awesome . They catered to Mr w whatever I wanted an were extremely nice an helpful. They worked hard at my needs an gave me the best deal that could possibly be made

Third. Time buying from Ashley love them and my salesman Mark was terrific.the pricing is great and they go out of the way to help u get what u want.The furniture is very well made. Thank all so much Mary C .

That had exactly what I wanted. Reasonable and furniture delivered in 3 days. Only thing that disappointed me was the $210.00 delivery fee. That’s a rip off.The rest of the experience was positive!

Walked all around for thirty plus minutes, never got helped. Multiple times store associates walked right past and never asked if we needed help. I guess I will look else where for living room furniture.

Didn’t care for the way. The pricing was there was no group pricing on the furniture like living room bedroom.. And he likes showing us the most expensive instead of asking what we thought we could afford.

Leah, our salesperson, did an outstanding job. Very patient we as went through our options (there’s a lot to choose from!). Entertained my kid as well and made us all feel very welcome. There was never any pressure at all and best of all we left feeling great about our purchase. 10/10 recommend Leah Riggs and Ashley Furniture!

Great selection and very friendly and knowledgeable salespeople. I would definitely recommend.

My name is Don

Salesperson helpful and not too pushy. He closed the sale professionally and quickly.

Cody took great care of us!

We received the best customer service from Louis and Jake. They were so knowledgeable and helped us pick out a fantastic mattress. The whole process was so awesome!

I wish I could rate 0 stars. Super shady business practices. They have charged us $1600 for a table and chair set that was only $869 on their own website. When we went back to raise the issue they continually said “we aren’t Ashley furniture” and “we’re a different business”. They told me the protection plan was $150 dollars, but charged me $349.99. They’re doing business as Ashley Furniture but charging twice as much for the same items due to “having a storefront and over head”. Save the time, order the item online. This is why businesses are going under. Slimy used car salesmen feel.

Aaron wasn't pushy or arrogant. He showed me several options of exactly what I explained I was looking for. He then helped me narrow it down to just the right item. The entire experience was easy and non stressful.

We just moved to Springfield and didn’t bring our old living room furniture. We chose Ashleys because we have had great success with there furniture in the past. The Ashley’s in Springfield is a great place to get furniture. Our sales reps were great to work with and they know the products very well.

Leah was the best. She helped us when we bought our couches and we specifically asked for her when we went in today. She was patient and went through several options for dining room sets with us. We finally settled on a deal and got not only a table but 8 dining chairs and a server combo for a great price. We couldn't of done it without you Leah!

Staff were friendly and very helpful in helping to find the right mattress and bed frame.

Bought a Beliziani leather love seat from Leah. Excellent polite friendly sales lady went above and beyond during a lengthy search to help us match a certain size and color for our RV. No sales pressure, just a very pleasant experience for my wife and I

They’re very cheerful and quick in negotiating with customers, I really like the store's opening hours, it helps customers after coming home from work have comfortable time to choose. They’re have good products and good prices

Andrea greeted me she was very helpful in helping me purchase a mattress I was in and out.

Mark was wonderful to work with. No hidden surprises, upfront and honest experience!

My sales person was very nice and extremely knowledgeable I had a very good experience will definitely be back!

Very unpleased with my most recent experience. Went in for a mattress. Knew our budget before we entered the store. Upon our initial greeting, the salesman brought over the TemperPedic specialist. We immediately made clear we were not interested in that particular brand or the price point. The salesman still made his pitch for the sale and wasted much of our time. We had three children with us ranging from 2 years to 10 years. Even as a potential buyer, we are parents first and had to keep watch over our children. This was not important to the salesman. When we finally made the decision on a different brand, now began the up sale for a very expensive mattress protector and new pillows. Upon our choice to purchase a protector, we were then given instructions on where to sign. During this process it was made clear to me that I had 48 hours to cancel my order. I asked a few questions and continued on. When finished, I grabbed my family and went to our vehicle in a downpour of rain. Along with me, we took the mattress protector as well. After the evening, to take more time to consider the necessity of the protector at the price point we paid, we made the decision to return the protector to save money and buy one for ourselves elsewhere. The next morning I returned to the store to return the protector. I was told by the salesman that had me sign the documents that it could not be returned once it left the store. I said “excuse me?” “You told me we have 48 hours to cancel our order, that’s what I’m doing with this protector.” She then says again that their policy is that it cannot be returned after it leaves the store. At this point I leave very upset. I called the store later that day to speak with a manager about the lack of knowledge about this very unfriendly customer service policy. Of course there was no manager available. I then called the store operations number and voiced my concerns to her. I was told she would email the store directly and have the manager contact me. Three days passed and I never heard a word. I called the store operations line a second time, gave my story again and was once again told I’d be contacted. Same experience. Never received a call, email, text, apology or anything. I am extremely disappointed in my experience. I have spent thousands of dollars spanning over a decade. After this experience, I will no longer spend my hard earned money at Ashley Furniture. They have lost my business over an absurd and unfriendly customer service policy. This needs to be looked into for future customers. I will never go back!

Jamey was very helpful!

We were patiently waited upon by JP Price. He was helpful and we appreciated his patience while we looked.

Ashley always gives us a good experience. Appreciate it!

I am very happy with my purchase today. It was what I was looking for and the price was great. Had looked at other stores and they wanted 3 times the price for the very same thing. My sales person was excellent and di not pressure me into anything.

We have bought furniture from Ashley’s in Springfield Mo for several years we worked with sales associate Jamey all these years it has always been a pleasure dealing with him

We visited this Store on 5/16/24. We were greated by JP (Jake Price). He was very professional and super patient because I didn't know what I want(sooo many choices). We ended up being in the store for about 2 hours and he stuck with us til the sale. We appreciate the great professionalism and friendly customer service we received from JP.

Very helpful! Gave me a chance to look around on my own, which I liked. Then helped with purchase. Would highly recommend. My purchase was barstools for my kitchen island.

Greg was great. He introduced himself, found out what we was shopping for and pointed us in the right direction. He didn't hover over us or try to sell us a certain piece. After we found what we was looking for He sat down with us and went over pricing. We discussed some other sets similar as well and then he helped us buy order the set we wanted and set up delivery. He got us a great price. 10/10 would recommend.

Ashley furniture was a great experience. Ask for Jake. He’s the best!!!

Amazing Staff! Lewis is a pro and was friendly with our family. Great selection and pricing.

Greg was a great salesman and has a wonderful professional and kind heart to not rush when we wanted to talk things over, but was available when we had questions he was there to answer them. THANK YOU

Mark are sales man listened to me yet we ealked out buying more thanwe thought we was going to get . With Mark n the rest of the team we walked out with a couch , loveseat , 2 night stands n a chesterdrawers. they kept us under are budget. They took thier time. Didnt act like a car salesman. Thts one thing tht turns me away. So Ty for not actin like a car salesmen! They was nice , and caring. They listened !

That was the single best furniture shopping experience I've ever had. The sales associate was quick, helpful, and friendly.

They went above and beyond to help me get the best couch

JP, Louis, and Amber were extremely helpful. Great service, prices, and quality!

Aaron was so great to work with! We found a great deal on a dining room table. We always feel welcome at Ashley.

Billy was an awesome salesman!! He provided me with all of the details necessary for the items I bought and was super friendly and kind.

Leah was very knowledgeable and on point, She answered all of my concerns. And was very friendly as well as helpful

Fabulous service by Cody! Ask for him when you go in. Soft sell is a welcome difference in my book! Very thorough and customer oriented. Ask for Cody, tell him i sent you!

Great experience today with Mark and Jeff!!! Thanks for all your help!!!

Louis did awesome and was very polite.

My mom was looking for a couch and we found Andrea! She was so kind to work with. I came back the next weekend and bought a dresser.

We had already visited an Ashley Store in another State, not knowing we couldn’t order and ship to Missouri where we are moving. We called Ashley Store in Springfield and Greg Kraatz answered the phone, we told him what we wanted to buy and within minutes he sent us a link to pay and when we arrive at our new home this month of May 2024, our sofa, Loveseat and recliner will be waiting for us!! Awesome service!!!! Thank you!!!!

Very friendly staff. Cody took care of our bedroom needs, and Billy fully explained the mattresses. Didn’t get a chance to meet Ashley. Great experience overall.

Never shopped in a nice furniture store before and felt like it would be annoying. It actually turned out to be an extremely fun time and we enjoyed our salesperson Andrea! We ended up getting something way better than we anticipated and are happy with the purchase! We will definitely return in the future!

I just got my soft today called and asked if I could exchange it they refused. Poor policy . I give them a big zero. Will never buy anything from them again.

Very good

They were detailed and fast and knew exactly how to answer all my questions with a reasonable explanation! They didn’t have the furniture in the store but they demonstrated on a very similar product how well it was built.

Louis did a fantastic job at finding exactly what I was looking for. He was very friendly, knowledgeable, and helpful. My sister had great success with Ashley’s Furniture due to Louis’s help and recommend Louis to me. I am very thankful for his help. He is the reason I will continue to shop with Ashley’s. Thank you, Louis!

UPDATE: My delivery was suppose to be Tuesday. They canceled and reset for Thursday. They again canceled and offered Saturday. I've canceled the order for a refund. xxxxxxxxxxx I visited on a Saturday morning looking for specific items with a specific budget. I was immediately swarmed by salespeople and it felt like a car lot complete with a finance manager and store manager introducing themselves. After declining a "test drive" of the premium mattresses that I had no interest in, I finally purchased a sofa and a bed-in-the-box mattress that I had already found on the web site for cash. I can't give 5 stars because of the sales atmosphere that is a turn off to me. But they do have a lot to see if you must feel and touch before you buy.

Found exactly what we were looking for.

I typically don’t leave reviews however when a person does an outstanding job I feel like it’s only the least I can do to help encourage them to keep helping others and help other customers feel at ease when looking for assistance. I am currently moving and really wanted to vamp up my bed. I had browsed on Ashely’s furniture website but had never stepped foot into their store. To be honest it was a little overwhelming because there was so much to look at and even if I had a general idea of what I wanted it was still a lot to process. That’s when Louis approached me and my sister and really took the time to get to know what my end goal was as far as what I wanted to leave Ashley’s furniture with. From someone that struggles with anxiety and feeling a bit stressed out about purchasing new furniture, Louis was so reassuring and very chill. I loved his ability and knowledge to inform me about the payment plan that I decided to go forward with as well as his overall kindness. Thank you Louis for making this one of the best experiences I’ve had with a sales representative. I most certainly will be coming back and encourage all my friends and family to check out Ashley’s with Louis!

I went to 4 different stores on 2 different occasions looking at loveseats and sofas before deciding. Bailey was by far the best sales rep and ultimately the reason I purchased a sofa from Ashley Furniture.

I wish there was a way to give no stars, one star gives them WAY to much credit. Nothing but issues. Picked the couch out and said he has them in stock at the warehouse I can go pick it up tomorrow 8am or the day after for home delivery. Cool I will go rent a trailer and be there at 8am. Not only did they make me pay up front with out seeing it in store. They had the same couch with different material ( different model ). They called me on the way home to tell me my card didn’t go through the system glitched I needed to come back. I have already rented a trailer I said I will come by in the morning and see what’s going on before I pick the couch up. Next morning I get a text “Did that charge ever fall off? “ like ok that’s real professional. Remind you I paid in full, they said I was good gave me paper work and all. Next morning all this is happening remind you before 8am, they text saying will have to refund you. Terrible service. If you think your life is good and want a headache and love dealing with lying salesmen go see my boy LOUIS TAYLOR! He is there 24/7 to ruin your day! Honest review I’m sure it will be removed soon! Ask for LOUIS TAYLOR if he works there save your time and money go elsewhere!

Leah was wonderful to work with, she informed me about my options without being too pushy. And when I said I didn’t like something we moved on. It was a great experience and I got a bed for a great price

Great customer service!

My wife and I stopped here to shop for a new living room set. There was ample supplies to choose from. The employee who assisted us was not pushy and was very helpful. When we informed them that we were going to shop at the stores next door to Ashley furniture, two different employees stated that we would be back in 10 minutes. We did not come back in 10 minutes, we purchased from another location.

I didn't intend to buy any furniture today when I went into Ashley's to look for a reclining loveseat. But the process was seemless. I sat in the loveseat I was considering while I filled out the credit app...knew in less than 30 seconds how much I was approved for and I had already decided on the loveseat and before I knew it...I not only decided on the loveseat but the matching couch along with a new table and chairs. Andrea, the sales woman was kind, helpful, and very friendly. I appreciated her assistance and answering all my questions. Thank you!

It was great. Loved working with Jamey.

Leah helped us and she was extremely helpful and understanding of what we were looking for. we will definitely be back to see her again!

Excellent experience. They matched the prices we saw online to make us a great deal

It was a pleasant experience.

Had what I wanted.

Amazing customer service!!

Walked into the Springfield Ashley Furniture store and was greeted by Bailey and the store manager warmly. Within 15 minutes we had the bookcase I wanted chosen and out the door 15 minutes later. Knowledgeable staff and customer facing mentality!

Great experience! Jeff lempeck was very knowledgeable and helped us find exactly what we were looking for. He made the process fun and easy.

Thank you for your service. Great discount on the beautiful beds and mattresses. Great customer service 💯

We had an awesome experience. Jeff was more than accommodating with all of our changes we were making. Very helpful and knowledgeable. We will be back !!

Great salesman Billy. When I ordered my bed, I asked for it to be delivered as soon as possible. That was Tuesday, now it's Friday night and I still don't have a bed. This late delivery issue has caused me a lot of problems. I cannot recommend Ashely, certainly not delivery, to anyone.

We have been purchasing furniture from Ashley's for years, but they have really gone down hill. About a month ago we purchased two new sofas, two glider chairs, and new cabinet for our record player. They delivered the cabinet with pre-existing damage to the top. I noticed the damage as they were carrying it in. They refused to take the item back, and rather, insisted I call customer service. The item had to be totally replaced. Today, after having the gliders for over a week a piece of the arm is coming loose. It was clearly never stitched. I called customer service and was redirected to a webpage to file my claim with an automated assistant. I did try calling our sales rep who provided me us no value other than to call customer service. Beware, as soon as they drop the furniture at your house you're on your own. You will get zero help from the sales team or the local management. They have lost a very long time customer.

Fast, efficient and handled everything with care.

Jeff was friendly and helpful without your typical salesman pressure. Love this store, always my go-to.

Very happy with our purchase of our mattress. Ours sales lady was the best. She was very pleasant to deal with and worked very hard to get us what we wanted. Highly recommended her. Thanks a bunch Bailey.

I thought it was ok. I was impressed with 5 year warranty until I learned I had to pay for it. I passed on that. One item on floor had a broken floor recliner lever.

Billy was a very experienced salesman and let us to the right product that we wanted

Zakk was very helpful! Answered all of our questions.

Avoid this store at all costs. I paid over $1600.00 for a recliner with the lift in it. I'm a combat vet with a jacked up back and hip. I received the recliner and the metal frame is broken. The store employee said they were sorry but that's it. So, I'm stuck with a broken new recliner. Avoid this building of liars and cheats at all costs.

Our sales man was Jeff. He did an excellent job. He was honest, did everything he could to work with us and get our furniture. I know I was skeptic, it may have seemed like I was doubtful of Jeff. But, I believed Jeff to be honest. He genuinely wanted to see us through the sale. He did a fantastic job, and I will ask for him in the future. If the rating was just Jeff. I would have given it 5 stars. I rated 4 stars, because they have all contracts read through on the day of sale, instead of giving the customer time to go over the contract. Which creates pressure on the customer to sign things recklessly. Thats not the employee's fault. Its the company's fault. They say no pressure sale, but that can be a high pressure situation, and wastes time of the salesman. Which isnt fair to them. Jeff understood my concerns. He set up an appointment with the manager at the time of signing to ask questions. I appreciated it. Unfortunately, I cant recall the managers name. She did great as well.

One chair is broken. Haven’t even owned it a week No one has even sat in this chair! Second time with Ashley! Both times horrible experience! Only came back as my parents got a nice set that has lasted. First set didn’t make it a year! No in store customer service! Now I’m being told I’ll be called back. Will be returning the set and going elsewhere!

Nice staff,Dante treated us well.we are pleased with our purchase !

Jeff was amazing and helped us find the perfect sofa for our home. His sales approach was timed perfectly and demonstrated fine-tuned skill. Will be shopping with him at Ashley again.

Loved our experience from the time we walked in till he walked to the door! After buying our new mattress and recliner!❤️

I typically only buy my furniture at Ashley's and I just recently just bought 2 rocking recliners. They will be delivered this coming Saturday and we can't wait. Our sales associate was very kind and helpful as everyone else who stopped by to talk with us during our purchase. Another satisfied customer!

Couldn’t have asked for a better sales experience. My salesman‘s name was Luis, he was very accommodating, and did not make me feel pressured. He came highly recommended by two of my friends and he did not disappoint. This was my first time ever shopping at Ashely and based on my experience with Luis, I will be definitely be shopping there again.

Andrea did a great job. Look her up when your shopping very knowledgeable and great salesmanship

This store is the biggest scam. I have no idea how they could be considered “reputable”. They will send you broken furniture and tell you it’s not their problem. You’ll have a peice of furniture break within a year and somehow your warranty doesn’t cover anything. Head my warning, especially if you spend much money, you will not get your moneys worth. Go to lazy boy. They will take care of you now and later.

Went looking for a mattress. Gave me a good deal and was very informative and helpful.

Friendly helpful staff. There are always deals and discounts. And their no interest financing has helped us get most of our home furnishings.

Service was great Jeff was very helpful , selection was pretty good too , value is horrible. When you spend 6 or 7 hundred dollars on a TV stand it should come assembled not in a box like Amazon. Apparently they put it together if you get it delivered otherwise you might as well save some cash and go to ikea or Amazon.

Stress free and helpful.

The salesman was super polite, especially as I ordered much less in cost than we had started reviewing.

Everyone was very helpful and extremely nice! Bailey was fantastic at helping us get our couch exactly how we wanted it!

Ashley Furniture in Springfield MO is terrible. You can never get anyone on the line for customer service. They only care about sales not customer service. I ordered a mattress & they're talking about delivering it in 3 weeks. I'd rather it be shipped to me directly & not through they're horrible delivery service or warehouse. I could get it faster if I ordered it from China.

me and my sister went in to find my mom a specific chair since going into memory care and our sales person knew exactly what to find for us! he was so friendly and took the time to talk with us, it was a great experience.

Excellent staff! Great buying experience!

We had a great experience bought a sleeper sofa today on clearance good quality great customer service

Jeff was awesome.

Kristen was super nice and extremely helpful

Make sure you for Aaron Parfitt. He made sure we were taken care of was very informative patient with the wife’s decision-making. Great guy best experience I’ve ever had buying furniture.

They were very helpful and worked with me to find the perfect couch for my needs

Greg is great

Excellent courteous service !

What a great experience working with Jake and others at Ashley Furniture. I’ll be back!

Lewis was great. Not high pressure but informative and helpful. Great selection!

My husband and I had a GREAT experience at the Ashley Store. We were "just looking" when we went in and Billy greeted us. We knew we were not ready to have something delivered but found exactly what we wanted at the right price and found out they would deliver about a month later when we were ready. And no charge on our credit card until delivery! There was NO hard sell, just a friendly talk about what we were looking for and Billy directed us to the part of the store where we could explore the options. He let us wander and then showed us the exact chair we wanted/needed. This is our second purchase from Ashley (a love seat 2 years ago) and this will be the only store we visit when we need furniture. We know they have great advertised sales and had not seen one lately, but got 20% off, even though there had been no announced sale. Normally we don't buy the warranty but if you don't use it by the time it is up, you get what you paid for it in a store credit. How fair is that???

Jeff was very knowledgable and great to work with . Would highly recommend

Great

A beautiful store, we were welcomed as soon as we stepped in the door. Great sales people, found and purchased exactely what we were looking for.

Sales Scam 101: The Misery I went through.. As soon as I signed the dotted line and committed to paying… They gave me the wrong bed frame & the one that they did give me had missing parts. After 2 months of hassling with customer service, NOBODY was able to fix the broken bed frame i had received, not too satisfied i went to this store to talk to the manager and she said “she wasn't going to feel threatened in her store” because i quote on quote “threatened”. a bad review if they would be unable to help me.

I walked in and met Greg. He was very pleasant and friendly. He assisted me in finding the perfect sofa, chair, ottoman, side table, rug and tv stand with a fireplace insert. I would recommend Greg and Ashley’s to anyone looking for the perfect buying experience.

Great selection Great quality And all around feel good buy for a quality like no other sales team with knowledge and that is important

Our salesperson was Gregory Kraatz. We couldn't have had a better person to help us. We were so happy when we left. Ask for Greg when you shop there, you won't be sorry!

Glad I found my comfy couch!!!! Ps. Yall were awesome I'd hang out with you besides selling couches!!!!

I had the pleasure of working with Cole. I appreciated his professionalism and that he wasn’t pushy. I let him know I didn’t need a lot of assistance and he gave me my space. He also showed me the value and importance of adding the protection to my purchase which I never do. Thanks for making this transaction so easy!

Amazing!! Everyone was so helpful and fun to talk to! Will most definitely be shopping with them again!

Leah was so helpful and knowledgeable. Great personality.

Good prices!

My wife has brain cancer and it has been a brutal fight. A few months ago she was hospitalized twice for both memory loss and loss of strength. When she was discharged from the hospital her mother and sister chipped in to buy her a lift chair to help her regain some level of independence. By the time the chair came in, my mother in law had returned to her home in Colorado. Because the chair was purchased with my mother-in-law's information and the incompetence of the store and their policies it took me over a week and multiple phone calls. Now, only a few months later the chair is having mechanical issues. I called the warranty department and they decided to send parts and then schedule a repair tech once the parts arrived. They arrived yesterday. I called to inform them of their arrival and to make sure nothing happened in error I asked to make sure that the repair tech was sent to the right address here in Missouri where the chair actually is. Well, back down the we can't do anything because someone bought a piece of furniture for someone else rabbit hole we go. This isn't rocket surgery, the chair is here and if there's any question that this is the same chair, I'm certain there's a serial number on it somewhere that can verify it. I never thought I'd see a private company as incompetent as the DMV but here we are, living that dream with Ashley furniture. Also, o don't know if you only have one person that answers the phone with the warranty department or if you just get too many calls because your furniture is junk and breaks that often but you should consider hiring more customer service reps. I started calling yesterday to inform them that the parts were in but twice had to hang up because I had other things to do a d was on hold for over 30 minutes. Today, I was placed in hold for over 47 minutes and when someone finally picked up they were so garbled I had to ask what they said and was immediately put into an automated system asking of I was satisfied with the customer service then hung up on immediately. After another 30 plus minutes of holding on the second call I finally spoke with someone who really couldn't help me much because what she cited as company policy. All of this because someone purchased a chair for someone else. It shouldn't be this complicated.

Jamey was fast, friendly and not pushy, he gave me and my wife time to talk alone to discuss things without his presence Jamey knew how to read us and when to move on will be going back for our next purchase.

Quality of furniture has really gone down hill. Over priced for the lack of quality. Doors on cabinets won’t shut right due to hinges not being properly placed. Boards are warped. Drawers have cheap rollers. High school kids in shop class can make better quality

Greg is just the best! Great experience.

Sales person Kristin Mitchell was wonderful! She listened to what we wanted and what we had to work with and made it happen! We walked out buying a bedroom suit! We brought our 2 youngest kids and she was amazing with them! Our kids are shy and they took right to her and even hugged her as we left!! Great, professional, happy, understanding, very family-friendly and worked with us and we are happy! She has definitely made us return customers and I recommend that if you want new furniture, go to Ashley 's in Springfield in Independence St and ask for Kristin! You will be absolutely happy you did!

Delivery was the best and the gentleman weee so nice and polite

Very kind and helpful. A good product. Easy to pick up at warehouse.

I'm not sherry you have the wrong number

I’ve been using Ashley since 2009 and never had a bad experience. Friendly customer service with no overbearing salesperson constantly bugging you.

The staff were so friendly and made us all feel welcome. They had a good selection of affordable recliners and we had two delivered. Their delivery men were also nice and understanding of my son who was extra excited to see the Ashley logo on their shirts and the big truck. Such a great experience.

Great delivery crew who were careful and assembled furniture very professionally

My visit to my new couch set was very professional and amazing

The sales team was great to help us out, especially while we were there with our 4 kids. Unfortunately, the surprise extra charge when it came time to pay left a pretty sour taste. They also had a BOGO on pillows, however they only had one in store which will require me to drive another 2 hour round trip to pick it up, because for some reason it can’t be delivered with the furniture we purchased.

I was told by Cody Elwood and another salesperson that the leather automatic loveseat with a console could have the console removed. They told me their delivery men could do that for me. Then when the men arrived today, I was told if it was not removable because there would be a gap remaining where the console had been. I don’t care for consoles. I think they cheapen the look of the furniture. I also dislike being mislead by people. I’m not a happy customer and will be sharing my experience with friends and the internet.

When you walk in just ask for Louis. This guy still know what "customer bliss" is! Such a refreshing experience compared to so many brick & mortar businesses these days. Louis was an excellent salesman and I will return!!

Aaron was very friendly and easy to deal with. Great experience and smooth transaction.

Very knowledgeable staff . Bailey and billy were super helpful!

We really enjoyed working with Andrea C. Very helpful.

Love Ashley's furniture and excellent customer service. Thanks Zakk for all your help.

We are alway greeted with a smile. Always get shown the right furniture that we need when we need it.

Love this store!! I was shopping for a couch and with Cory's help purchased exactly what I was looking for. Can't wait for delivery.

Excellent service by sales people. Seemed very attentive to my needs.

Disappointed that you can not buy something off the floor. Pricing in system did not match pricing on item. Salesman Billy did a great job, got the pricing fixed for us. We will definitely consider Ashley furniture for our future furniture needs.

Salesman "Amir" was patient, polite, and sweet, not to mention damn good looking!

Zac at Ashley Furniture was great. When we walked in President’s Day weekend, I’m sure it was obvious we were just looking. But Zac was so patient and gave us all the information we needed. We had randomly found an amazing deal on a great couch. Get the protection package if you can. We’ve used it multiple times.

Very accommodating, clean, reasonably priced, friendly and professional! Greatly recommend!!

Found a couch that was on sale for $700 that was comfortable and the wife approved of. That alone would have been worth the trip. What surprised me was how thoughtful the salesman was. He told my wife and I that he was going to be close by if there were any questions but he wasn’t going to bother us. He was always close enough for me to flag down but never bothered us or tried to sell me anything. He treated us like people and not just customers. Nobody likes a pushy sales person. He just rang me up and answered my questions about the warranty and where to pick up the couch I purchased. A wonderful experience. I will be shopping here again.

Great employees and always helpful.

Professional- courteous- and quality. Just what we were looking for. Thanks for making our shopping experience very pleasant

Great couch selection in store with awesome customer service. Hassle-free browsing that lets you look without being bothered. But, all your questions get answered when you’re ready for them.

Friendly helpful service

Very personally and helpful a pleasant experience

Kristin Mitchell is fabulous to work with. She was patient with us and made our shopping experience so much fun!!!

They were prompt and right on time. Very polite. Cleaned up their packaging and looked everything over.

They were great !

I had a very casual experience buying furniture today. It wasn’t a pressure purchase. I really appreciated that about it. Cole Allenbrand was great to work with. Thanks Cole.

I had a specific piece of furniture to match and voila I found what I needed at Ashley.

Quick, simple transaction. JP did a great job - highly recommend.

Jake from MSU was great, very nice and helpful.

Great experience Jamey! He remembered our previous inquiry and had all the information we needed ready. Great product at reasonable price.

Came in today looking for a sectional. Greg greeted us and told us to let him know if we had any questions. After looking and sitting in almost every sectional we asked Greg about the one we loved! He gave us some numbers to consider and my wife and I discussed over lunch. We came back with a price match and Greg honored it. We have our new couch coming soon! Thank you Greg and Ashley Furniture for the excellent experience!

Jamey is super helpful and knowledgeable. Would come back to see him anytime. Texting system for scheduling your delivery is a little clunky and the "Fulfillment1" wording could be confusing to most.

Very attentive and knowledgeable salesperson (shopping for a new mattress). No pressure sales.

I was kindly and respectfully greeted at the door by Leah. I appreciate that, because I had recently walked through another store a couple doors down, and I wasn't acknowledged by them at all!!! Fortunately, their stupidity was a win-win for me and Ashley Furniture! I scored a great sale deal from the kind and customer focused Leah, and Ashley made a rocking sale that will result in follow-up sales. Thank you Ashley Furniture, and special thanks to Leah!

Jeff was very friendly and helpful with our purchase. We will be back for our future needs

Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs. Janet Williams e my family and I are forever indebted to you for the financial stability you brought to our home, I advise the entire public to invest with Mrs. Janet Williams contact via Email:janetwilliamsforu@gmail.com WhatsApp:+1(714) 677-4743

Ask for Ryan, he’s the best!

Great purchasing experience.

Andrea was a great help! Her kind attention made us return to the store and then make our purchases - she was the best thing about the store

Greg and Amber are class acts!!! 5 stars on the customer service!! We will be back for sure!

I’m impressed!!! The customer service is amazing. I bought the sofas from Ashley and happened to change the items and Matthew Ve was very helpful and patient, thank you! Keep up the good work :) so excited for the new sofa that will be delivered in about 2 weeks will see how the delivery part goes and I’ll leave the review again.

Someone please yell in Billy's hearing aid and tell him he's doing great

If there were a zero star, I would give it. More than$1000 for a reclining couch and it didn't last 6 months before becoming so broken it's unusable. This is after our furniture was not delivered on the agreed schedule. After repeated calls to get warranty covered repair over two months, there has still been no repair and no response from Ashley other than they are looking in to it. They have lost us as customer's forever, and we'll be exploring a complaint with the Better Business Bureau. Do yourself a favor and spend more at Haverty's, and make sure the furniture is not made of particle board, aluminum, and pleather like this one. Update 3/6/24: after 4 months of waiting, wrong parts being delivered, Ashley employees telling us if we wanted good furniture we shouldn't buy from Ashley, automated text responses that make no sense, and a couch that gets more broken by the day Ashley informed us that because we moved 4 days ago, months after filing the warranty claim, our warranty is voided. Their last response was, " if there's anything else we can do, don't hesitate to contact us. " No, thank you, you did enough when you ripped us off with crap furniture and refused to honor your warranty. We don't need anymore of your"help". We're off to buy better furniture!

Great service. JP was very helpful and I purchased my new swivel recliner for a m him.

Ordered furniture 21.2 months ago still no furniture had to take off work to schedule delivery and they didn’t show up. Didn’t get advertised Black Friday gifts either. I am now canceling my order as nothing has been completed as promised.

Everyone was helpful and patient. I had to measure an area in my house to make sure what I was looking at would fit. When I get that done, I’m going to go back to Ashley’s to buy. No pressure from the sales person. I appreciate that.

Louis was a huge help getting our order finalized and set up for delivery! Can’t wait to get our couches!

Was just looking to buy in a couple months but the sales was really good. Salesman very knowledgeable and easy to work with.

Ashley furniture has nice furniture at reasonable prices but has the WORST customer service. No one knows what department handles what. I had a 2 month old power recliner break and it was horrendous to try to talk with someone about it. Got the run around (too long to go into here). It took two months and several trips to the store and phone calls. Now my sister who bought the same chair as I did is going through the same thing. HORRIBLE> Wish I could give negative stars.

The salesman was very helpful in while I was looking for a recliner

I love Ashley's and I love their furniture even my parents has Ashley furn. Everybody is nice and friendly up there in Spfd Mo. I want to mention Jacob Knowles ,very customer service-oriented. I definitely plan on buying a sectional through him.

The team that we worked with helped us out tremendously! Everyone was super friendly. The thing that stood out the most was that they weren’t pushy with anything, if we didn’t like something they wouldn’t try and keep pushing it in our face. 10/10 will come shop here again!

Nice salesperson and no pressure.

Lindsay and Kristen were both amazing . They helped me so well with getting new furniture.

We had a very specific size loveseat we were looking for, and Kristin Mitchell helped us find exactly what we were looking for.

Great experience, Jamey was fantastic. Only negative is that it literally takes 3 hours to buy anything. They need to figure out a way to speed up that process.

Salesman was wonderful and directed to exactly what we needed with our very specific requests. I am excited!

Leah did an excellent job helping me find just the right recliner. I’m 6’3 so it’s difficult. She found one that I am happy with. Bryant R

Worst experience I have ever had. Took forever to purchase a couch, my car purchase took less time. They lied about delivery, they lied on shipping and they lied on credit back to my card for an item they could not guarantee. Run away from this store, it's not worth it.

Everyone at Ashley Furniture was helpful. Jake K., Bailey and the Sales Manager. Showed us all of our options and made us feel we where educated on all the choices. Then the sales manager went out of his way to provide us with the best price. He spent a lot of time helping us find an affordable option. When we were doing paperwork, he offered us bottled water just to round out the wonderful experience. I will continue to Shop at this store for my Furniture needs. An Amazing experience!

- Bought TV stand & Dining Table/ chairs in store- were told one item would be available on a Monday, next item available on the following Saturday….. and that we’d get a text 48 hours prior to that as a confirmation. - Never got a confirmation text. SO, we called the Friday prior, and they confirmed items would be ready Monday to be picked up. - Called again Saturday to confirm again- they said everything would be ready Monday to be picked up. - Monday- still no text. We looked online and saw the warehouse was closed on Mondays. SO, we called and they confirmed warehouse is closed on Mondays, so we’d need to schedule another day. SO, we scheduled for Tuesday to pick up. - Tuesday my husband shows up at designated time and had to wait an hour for items. He brings it home, and most of the parts to the TV stand are broken/ damaged. He calls immediately and was asked to email photos of all damaged parts- so he did. The lady says it’s too late to submit the warranty tonight, so it would be submitted first thing next morning and that he’d get a call regarding the status…… - Wednesday- NO confirmation call. I called mid day and was told nothing was ever submitted, but that she would submit it while I was on the phone, and was told she’d request an entire replacement for us, and that we’d get a call the next day with status update. - Thursday- NO confirmation call. I called and the guy told me nothing had ever been submitted and requested photos to be sent! I explained my husband already emailed photos 2 days before!! I asked to speak to a supervisor due to multiple mixed messages, he told me a supervisor would be calling me soon. - I waited an hour and called back….. lady told me we had called multiple times and multiple warrantee requests had been submitted and that it takes 72 hours to get an answer on those. - Friday day a supervisor called me, I expressed our horrible customer service experience. He told me we would be getting replacement parts, NOT an entire replacement, despite already being told we’d get an entire replacement… and to call when we received the parts, and that they would then send out a person to put the TV stand together for us. - Saturday we received the replacement parts. - Monday I called to request someone to come put it together and then we were told “they don’t come put it together when we didn’t have it delivered, and it was originally a pick up…. and that we’d have to put it together ourselves.” When my husband opened the boxes they were ALL the WRONG parts AND almost all were damaged!! - What a horrible unprofessional customer service experience this has been!!

We went in not looking to buy and after speaking to Jaedon, he helped us pick the perfect couch. We were met with nothing less than the best customer service and hospitality. Thank you to Ashley for helping us find the best furniture. We recommend Ashley to anyone in the market for furniture

Excellent help finding dine chairs. Not pushy.

We found matching power recliners in leather for a very reasonable price. Jake at South Springfield location was very knowledgeable, and helpful not pushy. Great experience!

Everyone was friendly. Answered every question we had.

Was very satisfied with customer care and service right along with good sales and JP Price was an excellent professional service man! Thank you@

Very kind ladies helped me find the right dresser for me. Great all around costumer service and hope to see them again.

Great assistance and helped us out very quickly! Thanks all!

We went to Ashley for furniture for my son’s first apartment because we had such a great experience when picking out furniture for my daughter. Billy was extremely helpful and very knowledgeable. We would definitely recommend Ashley.

Very friendly and excellent service. Bailey was helpful and explained everything in detail before we purchased our product. Would recommend Ashley Store and there associate for your furniture purchase ☺️.

We had a great experience. JP was great to work with and helped us find everything we wanted for our soon to be forever home!

The salesman and service was excellent. However, it was a surprise Christmas gift for my daughter, and I was told there was no way they would call or text her, and they did!!! 2 or 3x before the item was delivered! A week before it was to be delivered! Then, when I called the store to tell them, they even called and emailed and texted 2 or 3 more times!!! I am still not happy about this and would like to talk to a manager!

Jamey was beyond fantastic! We walked in was able to look around and feel the place out before being approached which was nice. Usually you walk in and someone is racing towards you. We talked, he got to know us, I was very specific on what I wanted and he took me to the correct section of the store where my family found the perfect sofa and love seat! As we were doing paperwork and sitting together, I said this is beyond perfect and my house will look amazing because of Jamey and my husband good choices! Thank you!

Great service.

Met my salesman just after entering store. Explained what I was thinking and after a short time we were sitting on the display discussing life and making friends. Price was agreeable, delivery was ok and he is awesome. Stopped back in to thank him and have him a hug.

Very friendly helpful, nice choices of colors, material, etc to choose from. We already have several pieces from Ashley I'm sure we will continue to add or replace as time goes by.

Leah was very helpful. I was looking for black mirrors.

I had a good experience in the store...the problem is that the employees do not answer the telephone. I have left 3 messages, from when they are not open...they can't be bothered to return a phone call.

Very pleasant and we were not pressured to buy anything. Excellent staff and inventory!!!

Excellent service, great prices! Buying a great mattress right now! Check this place out!!!!

Really like their furniture. I don't like high pressure salesman. I like to look and make my selection and decision.

Friendly, efficient, did a great job.

Lewis is awesome! Enjoyed working with him!

They were very helpful in buying our furniture. Appreciate it.

I had a really poor experience with this Ashley store. They were very hard to get in touch with and my table came 10 days after the promised delivery date. I was not compensated at all for this delay, and the staff seemed apathetic to the whole situation. Will definitely not be shopping here again.

I called 3 times just to get a quote. Once I received a price then I had to call again. When I finally spoke to someone that was able to get me the price we had such a bad phone connection I could hardly hear nor understand what they said. This person only said they knew the connection was terrible. I. Finally just called AGAIN. The payment email ended up being difficult to download the link to make my payment. The payment took 4 attempts to finalize. The best customer service came from Jennifer from Dufresne Customer Service dept. She stayed on the line with me until it was fully processed. Kutos to Jennifer! We finally finished it this afternoon! I hope my replacement parts come in a shorter timeframe than the order process became. The text I received stated they received an “emergency” message?? There wasn’t an emergency, only a complete lack of customer service. This really should have only taken possibly 2 calls and a few minutes to get replacement cushions. Unfortunately I’ve been working on this most of the week to simply get customer service. Regards, Martha Branch

Found exactly what we were looked ng for!

Everything was fine when purchasing a new chair. What I am not happy with is the fact the sales woman said she would talk to her associate and get delivery charge either no charge or a lower price. I should have looked closer at invoice. after I was away from store looked and Saw a $169.00 delivery charge. I’m only an hour away would have never agreed to this charge had I known. Was going to drive the hour and pick up chair tomorrow as they were closed Sunday and Monday. We called to cancel delivery and then told oh the chair is not available until next Saturday. Was told by sales people that all we had to do is drive to factory and chair would be available to pick up. Now it is not available for almost a week. Don’t tell me one thing and then change in less than 24 hours I’m so tempted to cancel and go with a Lazy Boy chair. I have 48 hours to cancel. I’m out now looking to see if Lazy Boy has a w I want.

It was wonderful. I’m very pleased with my purchase and Kristin Mitchell was great to work with, couldn’t have ask for a better experience. Thank you Kristin

Billy and Christen went above and beyond with knowledge and charm. Two very good sales people

About a year ago I purchased 2 sofas and ottomans and a dining room set totaling over $10,000. We all purchased the additional protection plans for each of their sets that we purchased. We discovered that the frame was broken in the oversized ottoman on one of the sofas. I contacted the company we purchased they addition protection through they declined the claim because it was a structure issue that should be covered the the warranty from Ashley Furniture. In October, I contacted Ashley customer service process about the issue and they said someone would contact me with 48 hours to come look at the damage. Several weeks passed with no contact. I contacted them again and was told the claim was closed. I reopened the claim and again was told within 24-28 hours I would be contacted. Again nothing. I tried to contact them through another channel via text. I was asked is we sat on the ottoman. I said, "It was a piece of furniture" and we told that voided the warranty. I've attempted to talk to people higher up the leadership at Ashley and each team has been denied. The customer service process at Ashley is broken. Their warranties are worthless, their follow-up is non existent. I've attempted to resolve this issue in a professional manner but their customer service process does not allow for that to take place. I will never purchase anything from this store again and will encourage others not to purchase anything again. They ottoman was only about $500 of the $10,000 total. They would prefer to lose a customer for life who will influence others not to purchase from their store again as well rather than work to find a solution to their terrible product and even worse costumer service system. Any assistance you can give to correct the issue or help others avoid making the same mistake would be greatly appreciated.

Had a great time with Jeff! If anyone needs a raise there its him! Great and friendly salesman. When you walk through those doors ask for Jeff! And thank you Jeff! I was able to understand everything they had and if there was a wait exactly why. Great service as always!

No pressure sale. They explained everything. Showed details of the bed. Help keep it in are budget.

Bailey and Greg were great to work with! Greg explained everything and took his time to make us feel like we were more than just another customer to make a sale. He and Bailey worked with us to make sure our bed could be delivered to our area since we live a long ways from Springfield and then out in the country.

Good customer service

Was greeted right away. Jake took the time to show us everything in our interest and helped us pick the best option for our budget. Great shopping experience!

Greg was great!! Helpful and not overbearing. We had a great experience!

Billy was professional and knowledgeable about what I was looking for and was not pressuring me to purchase.

Greg was easy to work with, and not to pushy and had good knowledge of the furniture we purchased. We also got a good deal.

Bailey was very friendly and helpful. She listened to what I was looking for and helped us find exactly the right chair in the price range.

Greg was a very nice man that help me out with my couches I will be going back and getting more furniture at Ashley's in Springfield Mo and a speedy delivery Thank You Greg

We were looking for an affordable sofa for our son, and Cody Elwood was both helpful and friendly in finding exactly what we were looking for.

Customer service was absolutely great. Buy my sales associate I couldn’t ask for a better one. Pricing on my mattress that I thought was a little high priced. Delivery time was outrageous. And they sold me a couch that was out of stock. I have to wait two months for my couch, which I think that is absolutely ridiculous. Had they told me that I had to wait two months for the couch I probably wouldn’t have bought it. I just moved into my new place and Willard and I have no seating area in my living room. Financing was very quickly done which I appreciate that.

Very professional!

Greg was a wonderful salesman!!! The manager was amazing also!!!

Great service and friendly folks to do business with. I am expecting my new recliner on December the 7th. Can't hardly wait. We got our couch home yesterday with the help of our neighbor.

We had a great experience with Jamey. I can’t wait until we get our new couch.

Great job guys!

We had a great experience this time at Ashley furniture store in Springfield Mo. Jeff was wonderful and had great customer service. He was great to work with. Thank u Jeff for all your help.

Working with Billy was great. Had worked with him on previously other purchases. Helped me select the right piece of furniture for my needs.

Cody was great !

So far so good. Jamey was great to work with! We’re excited for our delivery

Great customer service. Nice friendly staff a super selection of fine furniture. Went in with pre-approval for credit and purchased a sleeper sofa it's beautiful also and a beautiful recliner for myself. I would highly recommend this store to everyone!! Joan Davidson. I would give this store a ten out of ten!!

Worst customer service ever! I can't get anyone on the phone or to come out and fix a broken dresser drawer that was delivered defective upon arrival. It's been three months! Do not order from them!

Me and my wife recently got new furniture, everything was great the sales guy wasn't pushy and was able to be found quickly and easily to answer any and all questions. was told 8 weeks on getting it here and that was no problem, when the problems started was there was no phone call letting me know my furniture was in, my pick up date was scheduled on a Monday and the distribution center is closed on a Monday luckily I had done some research before I drove an hour to get there and seen the doors woulda been closed. I understand things happen and I'm not the only customer but I couldn't even call the store because the automation wont give you that option no matter what you say or numbers you push. If I ever come back to get anything more I will be sure to get a store phone number that actually rings into someone's phone and not a call center.

Jay the store manager helped us find exactly what we were looking for in our price range and with an amazing deal! Definitely recommend coming here and having Jay help you find what your home needs!

Had the pleasure to have Greg as our salesman and got to chat with Amber...both are very pleasant. We bought furniture but unfortunately we had to cancel and they were understanding. They have a variety of nice furniture. You won't be disappointed. Thank you to Ashley's

Took time to show us options, listened to our needs. Excellent experience.

We had a wonderful experience buying furniture today! Jamey was very helpful!

Good selection at good prices. The store manager Amber was very helpful we when had some questions.

Had a little trouble finding someone to help me but once I did the service was golden!

Great!!

Jake was very helpful and a lot of fun to speak with.

Jake was super helpful and very low pressure. Furniture is great quality and prices are very fair. Everything is also AMERICAN MADE! which is very important to me. Will recommend to everyone

Great experience! They worked with me to find what I needed in my price range. Go see Billy he will get you what you need!

BTW I emailed them and called and no one ever got back to me... the above response is just to make people think they're responding to complaints ... which they are NOT!!!

Great customer service. Quality furniture.

THE WORST customer service I have ever experienced in my entire life. IF I could rate them a 0/5 I would. They have done nothing but lie to me for weeks now. Every single time I talk to someone there I get lied to. between order status, "damage", on order, to things flat out sitting, and even now it's impossible to get a refund. I've been told 3 times it's been issued but when I call customer service I'm told a different thing every time.

Would rate zero stars if possible. This store has horrible customer service. We were lied to about the delivery of our purchase and then told too bad when we complained. The girl on the phone even laughed at my husband when he told her how disappointed we were in our service. They do not care at all as long as they get your money. Buyer beware.

Great experience with our salesperson Cody. I am disabled and Cody was willing to work with us to make the process of buying new bedroom furniture easy and fit my disability needs. He went above and beyond and we were so appreciative and will soon have a beautiful new bedroom set! We recommend Cody and Ashley Furniture in Springfield highly.

Great service & great quality

Staff was very helpful and knowledgeable and helped me find just what I was looking for.

Highly recommend! Thanks Dante!

Got approval Labor Day weekend. Took two weeks and they would never call back. Finally ordered a couch and was told it would be here first week of October. They messed up the application and the. We were told it would be October 10th. A week before it was suppose to be here we were informed it would be here November 12th. Called last week and was informed it would be here October 27th. Called tonight to verify and it won’t be here til November 22nd. Don’t bother talking to anyone at the store. They don’t call back or respond to messages. Very disappointed with the customer service and the whole buying experience. 100% would never do business here again.

Dante was extremely helpful with our recent purchase.

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I purchased almost $3000 in living room furniture on Oct 20 and I was told by the sales person to expect the furniture to be delivered NO LATER than Nov 11, that deliveries were running 2 to 3 weeks out. I explained we were having company for Thanksgiving and it was imperative we have the furniture before Thanksgiving so family would have a place to sit. Nov 11 came and went and no delivery or no call from Ashley. When I called yesterday, Nov 13., I was told the furniture would be delivered Nov 24 the day after Thanksgiving. You can imagine how mad I am. All of the existing furniture in the living room was given away on Nov 10 in anticipation of a Nov 11 delivery. We now have a living room with no furniture other than lawn chairs brought in from outside and a house full of family coming for Thanksgiving dinner with no place to sit. The sales rep either flat out lied about when to expect delivery or is incompetent. I have purchased a lot of furniture from Ashley over the years but this will be my last!! I even called the store yesterday to talk to someone and was put on hold for 20 minutes.

Dante was friendly and professional. He listened to what I wanted and showed me those options. He didn’t show me things other than what I specified and I appreciated that. He also accommodated that I needed to go home to measure and then work over the phone to complete the transaction. I would certainly visit Ashley again based on my experience with him. **update** taking my money was where the good experience ended. The first couch they delivered was broken. They ordered a replacement but no one ever contacted me to say when I’d have it. I called a few weeks later and they said it would be another 6 weeks. You have to call different locations each time you need something. The store employees are useless for anything other than taking money and they do not return phone calls even when they say they will. Bottom line: this is not a full service location that gives good customer service from beginning to end. Cannot recommend.

My home furnishing specialist Leah listened to all of my needs, was so very helpful, and got me exactly what I wanted! She also got me interest free financing which was a plus on top of the great experience! Thank you Leah for helping me find the perfect items for my children and I!

Friendly willing to help even though I wasn’t sure of what I wanted exactly

Really like the sales woman. Very surprised at the rate for delivery of an item that was over 2K (Nebraska Furniture offers free delivery) Got a little irritated that during the checkout process our sales person answered the house phone when there were at least 6 or 7 men standing around doing nothing. Maybe next time if there is someone with a customer, someone who isn’t helping a customer should take the inbound phone calls.

Everyone at Ashley is so friendly and so nice. Our salesperson was very knowledgeable on mattresses. We could not be more happy with our experience!

When we were shopping for new furniture we were told 5 day delivery. When we made our purchase 5 days later delivery time was estimated to be 14 days. Disappointed. Another case of a salesman over promising and under delivering.

Very friendly and helpful staff. Good prices and good value.

Excellent

I’m giving one star and that’s only because I liked the lady who helped us get our bed, after that everything has been awful. Two days ago I purchased a bed that was originally supposed to be delivered on Friday, they are supposed to text you 24 hours before delivery, I get a text today (Tuesday) 3 days before and they give me 10 seconds to reply before rescheduling my order for TWO WEEKS LATER I go to the store and of course nobody can help me and it also can’t be delivered to the store. I’m extremely unhappy with the situation and the fact that nobody can seem to figure out why it texted me so early or why & who rescheduled the delivery. I have documentation of the original delivery date and now, two days later, it’s not able to be delivered on Friday when it was originally scheduled for and I already purchased the bed.

JP worked with us and showed us diff options for what we were needing. He also helped us get the payment the method that worjed best for us . So far Ashley hss been a good experience.

They were helpful and friendly. Our sales person was fast and efficient too. Overall it was a good experience. ☺️

The young lady that I dealt with did absolutely amazing her name was Baily. She was professional. She was new, and she knew exactly how to handle a client that had money that had the ability to buy things she did not push around the bush. She got herself some upper management to help. The gentleman was amazing to do business with. He actually helped me out, financially put me into a situation where I have a beautiful house for furniture on its way and I left with a smile on my face

They are very awesome l enjoyed our visit and Billy and Louie

Louis was great to work with.

I had a wonderful time shopping today. You need any furniture make sure you check out Ashley Furniture. Wonderful sales staff around very friendly helpful and polite. Way to go sales staff awesome experience 👏

Great experience

The salesperson, Billy, was so helpful, When asked questions he answered in clear and understandable terms. This was important as my husband and I are both senior senior citizens and some people do not take the time to make themselves understood. Billy did take the time to explain details of the items we purchased and the details of the payment process. We had a wonderful time shopping and ended up buying 3 couches for our tv room. Thanks,Ashley, for having such fine furniture and staff that goes the extra mile. The Moores

Tired old broad with a dog no less. And was treated beautifully!! Never pushed or rushed. Guided to what I needed and helped in all ways. Ashley Store and Lewis are the best! Thank you!!

We had a great experience! Our salesman was wonderful and made our buying fun!

I had called for a few plumbing issues, nothing urgent, thinking I’d have to schedule an appointment. Jake arrived at my house less than an hour later!! He was very knowledgeable, kind and he did the job quickly and showed me the final product! It was amazing! I will always call Whit Plumbing for any issues and you should too!! Thanks again for the great work Jake!

So I was told they would take away my old twin mattress and as soon as they came with my new twin mattress, they wouldn't take my old one. I will never buy from these company again!!!

Jake Knowles was awesome very nice and professional and a great salesman

All was excellent especially Billy and his wealth of information. How ever, we were told delivery would be $99 but the invoice shows $199. This is unacceptable

Great sales people! Very helpful, let us check out things on our own but yet somehow still able to be right there to answer questions and help out with product details. Quality furniture at a great price.

Louis was awesome, honest and not pushy , will be buying from him again.

Very polite and helpful

There was a little problem at first but it was fixed and that's all that matters nothing to do with the furniture it was just a problem with delivery. Good things are worth waiting for! We love our furniture and it's so worth it!

We recently bought a power reclining sofa from Ashley. It was a much better furniture buying experience than any other place we went to. The sales people were helpful, but not pushy, and they really worked hard to find just the right sofa for us. Jamey, the sales guy we dealt with at the Springfield MO Independence St location was super nice, and put so much effort in to making sure we were happy. He did a great job answering all of our TONS of questions. We took up a lot of his time, but he never rushed us or acted bothered. Overall, it was a great experience.

Fantastic service, Dante was phenomenal helping find exactly what we needed. Super happy customer!

We went into the store to buy a sectional and Louis helped us do that plus we added 2 end tables, a bed and 2 side tables! He was awesome and we enjoyed our experience at Ashley!

We purchased a table and chair set for 8, as well as a sofa and loveseat. We were told it would take a couple of weeks to be ready for pick up at the distribution center in Republic. We called one week prior to confirm the pick up time, and to our surprise, we were told that we would first need to pay for the items before we could pick them up. The surprising part was the fact that we paid for the items in full when we purchased them in store. After several hours, we were called back and notified that the salesperson who waited on us was new and that she didn’t ‘attach a file’ but that they now could see we did pay for the items. The following week we called to make sure the items arrived at the warehouse and were available to pick up, and we were then told our order was cancelled. We did not cancel our order. We were told that we would receive a phone call back from the manager at the Springfield location to figure out next steps. We never received a phone call back, so instead we called the call center. The call center rep was able to locate our order and confirmed it was not cancelled and that we could pick it up. We still have never received a call back from the manager. We rented a moving truck to pick up our order and brought it back to our new house. When we unboxed it, we noticed the table has been scuffed and glued back in on the side. The sofa’s sidearm was not flush with the back of the sofa, causing the screwed in upholstery to come out. When we called the store, we were told to speak with the escalated store operations. When we called the escalated store operations, Susan told us that when we pick up an item from the distribution center, it’s on us. Bear in mind that when we picked up the items, they were wrapped in boxes and we could not see the damage until we opened them up. Susan said that someone would call us back and then hung up on us. Given Ashley Furniture’s track record of not returning calls, we aren’t holding our breath. We will NEVER EVER purchase from Ashley Furniture again, and will make sure everyone we have ever met hears of our experience.

We purchased a table and chair set for 8, as well as a sofa and loveseat. We were told it would take a couple of weeks to be ready for pick up at the distribution center in Republic. We called one week prior to confirm the pick up time, and to our surprise, we were told that we would first need to pay for the items before we could pick them up. The surprising part was the fact that we paid for the items in full when we purchased them in store. After several hours, we were called back and notified that the salesperson who waited on us was new and that she didn’t ‘attach a file’ but that they now could see we did pay for the items. The following week we called to make sure the items arrived at the warehouse and were available to pick up, and we were then told our order was cancelled. We did not cancel our order. We were told that we would receive a phone call back from the manager at the Springfield location to figure out next steps. We never received a phone call back, so instead we called the call center. The call center rep was able to locate our order and confirmed it was not cancelled and that we could pick it up. We still have never received a call back from the manager. We rented a moving truck to pick up our order and brought it back to our new house. When we unboxed it, we noticed the table has been scuffed and glued back in on the side. The sofa’s sidearm was not flush with the back of the sofa, causing the screwed in upholstery to come out. When we called the store, we were told to speak with the escalated store operations. When we called the escalated store operations, Susan told us that when we pick up an item from the distribution center, it’s on us. Bear in mind that when we picked up the items, they were wrapped in boxes and we could not see the damage until we opened them up. Susan said that someone would call us back and then hung up on us. Given Ashley Furniture’s track record of not returning calls, we aren’t holding our breath. We will NEVER EVER purchase from Ashley Furniture again, and will make sure everyone we have ever met hears of our experience.

I went in to look at king beds I entered my current income info for approval. The sales lady at Springfield Mo did not like the amount approved so she took the laptop from me. And I am guessing increased my income considerably to get the amount she wanted to have my account approved to buy an expensive bed with platform This seems to be illegal?? Should I pursue actions?

Bailey was our sales rep.....she was so pleasant and so wonderful to work with. We love love love our new Sofa! Thanks Ashley Furniture@

They worked hard to get us the best deal and stayed after the store closed to get us what we needed.

Excellent sales rep, great experience!

Ashley was so patient with me while I was looking at the charms. She gave me some options and helped me put a good group together. I will definitely be going back!

Bailey was 👍 great. Very easy to talk and deal with. Gave us a mover and we are getting our purchase TOMORROW. THANK YOU Bailey!!!! Things have changed! There are 4 Places on the table that need attention. We called Bailey with ASHLEY HOME STORE who was are sales person. I explained problems and asked her to help with this. She has not called us or reached out to us. We can not get ahold of her now. HELP US We drove up to Springfield to see if this would be taken care of. The staff,especially the "Store Manager " as she called herself, was very rude. Said that she was not going to do anything. ! NEVER AGAIN!

Very professional and new what he was talking about. Our sales representative was the best.

Dante was polite and showed great customer service getting me a bed that met my wants and needs!

The perfect dining room set exists! At Ashley Furniture you'll find a great selection with fantastic sales associates! It was fun and easy. We were in and out within an hour!

Loved the service. They were really good with my disabled child talking their ear off. I will definitely be going back.

My husband and I went in on Labor day. We were greeted with in the first 30 seconds. 🙂Unfortunately we didn't hit it off with the salesman we first started working with but ended up working with the Store manager (Amber) she was great! She was very informative, professional and kind. The store and bathrooms were very well kept. I will encourage my family and friends to shop at Ashleys.

As always Ashley helps us get the furniture we are looking for

We purchased a loveseat, ottoman and an extra long entertainment center. Our salesman was phenomenal.

Please read this review. My grandmother went in there to purchase a mattress a few months ago. They told her that she had a 90 day return policy. She went in there before the 90 days was up and they said there was nothing they could do. It was only 30 days I didn’t know about this to a few months afterwards my grandmother started crying and opening up to me because I asked her what was wrong. She said she hasn’t been able to sleep since she bought the mattress mattress she wanted was only $1000 in the one they talked her into buying what is 2500 non-only was she up sold she was scammed then they told her she need to sleep on the mattress for 90 days to see if she likes it or not but the thing here it is they want you to sleep on the mattress that way they don’t have to return it because you done slept on it. I would really watch your guys his back purchasing anything from this company.

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Our salesman was very knowledgeable, friendly and helpful. Great shopping experience

My husband had to hunt down a sales person after waiting at the counter for over 15 minutes. My husband finally found one and he was nice and helpful. This was on August 24th. He informed us that it wouldn't be delivered to us until September 6th which we agreed because we had no choice. A few days before the delivery date I received a phone call saying our bedroom set furniture would not be delivered on the date we were told and that I would have to call Ashley store and reschedule. I called on September 5th and I had to deal with an automated phone system. It informed me that it was going to be 2 more weeks. This will end up being a month or maybe longer. We have an empty room and we're having family to come and stay at our house next week. It's too late now for us to go somewhere else so we'll just have to make due. Our 1st shopping experience at this store was great and our $7500 mattress that I need for my damaged spine was delivered on time as promised. I would like to think that think that this $3400 order will come with some kind of compensation

Friendly, helpful staff. Dante was great!

Very helpful!

Service was excellent!!!

Michael was great. Very informative and helpful. Great value and price. Just bought a 2nd bedroom set from them and it was another great experience!

The sale people were very friendly, polite, helpful and most of all very knowledgeable about the product they were selling. I believe they did all they could to make my experience as smooth as they did. A great buying experience

Kristin was kind, helpful, and easy to work with!

They had a great love seat that we ended up buying. The service was horrendous, multiple sales people looked right at us and walked away before we finally asked for help. The level of incompetence and complacency exhibited by some of these people was jaw dropping. Probably not returning any time soon.

Leah was patient and knowledgeable on the store couches. Loved her!!

I was greeted soon as I walked in and both sales associates was very helpful.

Kristin was great. Patient with our toddler. Didn’t overwhelm us with suggestions. Gave us multiple quotes for configurations. Managed her time well with other customers and wasn’t pushy when we had to leave to deal with said toddler and come back. Could have saved $150 on ashley online but appreciated her help.

Amber and Kristin worked so hard on helping us with all of our needs! Wonderful experience so far.

Staff was very friendly and end extremely knowledgeable

Jake was very helpful and very polite. I highly recommend Jake Knowels

They had the quality and selection that I wanted , the prices were excellent!

Dustin was very helpful in helping us find just what we needed!

Great customer service when you go ask for Louis he's the BEST .All of the employees are great but I love him he made it an amazing experience

Rich is the best! Nice guy

Ashley furniture is a joke. I just recently moved and I ordered a dining table from them, the next day I get an email telling me they canceled my order. I called to figure out what is going on and they said they canceled it because they couldn’t verify my address. I verified my address with them and let them know it is correct and to please undo the cancellation. They would not and told me I had to go into the store and replace my order. No thanks, I’ll just take my business elsewhere

Good experience. Made a purchase

Michael was kind, funny, and super knowledgeable about what he was talking about. He gave great customer service which made the buying process really easy.

Got completely scammed by my sales lady (Kirsten?). Came to get couches. She told me I’d get 25% off if I also got a mattress. She finally talked me into it after I denied several times. I only did it for the 25% off. I was also told our old mattress would be taken when they delievered. They didn’t take the old mattress. The box springs I ordered was too large and they won’t let me return it. I also did not get the 25% off that I was promised, after looking at the receipt— costing me an extra 1,000 dollars. I was completely lied to and scammed. However, we do like our furniture and mattress. We just paid much more than we should have. I would like the store manager to contact me.

Great service by Leah and Jake!

Bought the table I saw online. Quick and easy

We love shop here cause of great customer service! Nice service and great atmosphere! Good deal on furniture. Thank you guys for your time with us! You like always above and beyond!

Got completely scammed by my sales lady (Kirsten?). Came to get couches. She told me I'd get 25% off if I also got a mattress. She finally talked me into it after I denied several times. I only did it for the 25% off. I was also told our old mattress would be taken when they delievered. They didn't take the old mattress. The box springs I ordered was too large and they won't let me return it. I also did not get the 25% off that I was promised, after looking at the receipt-- costing me an extra 1,000 dollars. I was completely lied to and scammed. However, we do like our furniture and mattress. We just paid much more than we should have.

Leah, in Springfield, did an awesome job helping us find just the right leather sofa and a even caused us to decide on a new mattress also. 👍

Good customer service. The salesmen were not pushy and listened when I told them exactly what I was after.

Terrible customer service. Poor communication between sales and delivery department. Called numerous times only to be be put on hold and then disconnected.

Dante was awesome and took great care of us. He went to the trouble to price out a first set of furniture, and then we found “the one”, and he gladly started over for us. We are delighted with the purchase.

Awful experience. Will never be back. Go to Show-me furniture. Same Ashley furniture brand. Less cost and way better experience.

Jim helped narrow down many choices for best bedroom set for our daughter 🌈

Excellent service making the process much easier. Salesman very helpful and listened to us making it easier to find the right pieces.

Found what I needed and was helped but not pressured by Jay. A good experience.

We found exactly what we needed! Very good experience.

Service was great and found what I wanted at a cheaper price. Thank you 😊

Great staff and sales personnel. Got what I wanted and what I needed.

Jake did a great job.

Quick and easy experience! Jeff was great!!!

A really great shopping experience! Very friendly staff and Rich is very nice to work with. Took the time to answer all our questions and really enjoyed our first shopping experience with Ashley! Will definitely go back.

Leah and Bailey were so friendly and answered our every question and did not pressure us in anyway...

We found the perfect mattress for my grandson thanks to Bailey Lindsay and Billy Dillard. We'll definitely shop with them again.

Very helpful.

Dante was very knowledgeable and helpful with everything I needed. I would definitely give him a great recommendation.

Bailey Lindsay was wonderful sale person with patience, knowledge and courtesy to my elderly mother.

We needed a couch and they helped us with it.we had a new guy but he did a good job.

Jay Wasson was great & able to get delivered earlier than online shopping was showing me!

Good service. A good sale.

I do not recommend buying furniture from Ashley. After going back and forth with the salesman about the correct configuration my sectional needed to be it was delivered incorrectly. The men who delivered my sectional were 3 hours early and standing on my front porch with the whole thing ready to go by the time I got home. I tried to refuse the sectional but the men told me I couldn’t. I immediately called the emergency customer service line to get it fixed. I was told someone would contact me after giving me a claim number. I waited a few days before going into the store. The sales manager Jason told me there was nothing they could do and had to wait for their operations manager to contact me. A week later I have sent numerous emails and no one has returned any of them. I have a pet who I am trying to keep off the furniture so I am confined to my small bedroom for the last 3 weeks. I am so unsatisfied and need this resolved now. I will be reporting to the BBB.

The sales person was very helpful and professional. Thank you

Bailey met me there and it was fantastic to work with her

Dustin made sure that I had plenty of space and time to take a look at everything that I wanted to. No pressure just go in and browse, if you find something you like, ask for Dustin.

Great salesman and good quality

Awesome

We wanted a nightstand to match our bed, and your staff person (Louis?), helped us find just the right thing. There was a cheaper price on Amazon, so we were just going to order it from there, but he did a price match for us, so we got a great deal! We were very happy with our experience, & will be back!!

Very bad experience the store just didn't want to work with me

Jake was awesome!! He went above and beyond in helping us decide what we needed for our Family!! Hit Jake up for all your Ashley furniture needs!!!

Louis was great to work with. He listened to what we were looking for and took us straight to it!

Awsome as always when you got money of course lol

Louis was fantastic. When we walked in and told him what we wanted, he immediately had the right piece of furniture on his mind. It was exactly what we were looking for. He answered all questions, was super friendly, and made sure we walked away with everything we needed. The store itself was clean and the quality of furniture was great. I highly recommend.

Great experience and a good staff help me the whole way. The sales rep was great to work with.

Had a lot of help and great advice

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Louis was so great to work with. He helped us pick out our dream furniture. It was a wonderful experience.

Very pleasant and knowledgeable staff. I have always tried to use Ashly products!!

Louis was great to work with!

My experience with Jayme was that he didn't push any sales, and they offered a price match that was on the Ashley website. He was very helpful. Just waiting for the delivery now. Thanks Ashley.

My sales rep was great. Anyone involved past the point of making the sale could have cared less. Purchased 2 couches, 2 beds & a mattress. Reaching out to the Springfield store directly was near impossible, but luckily my rep gave me his cell number, so he was able to help me & even offered to come in on his day off. Couch was missing a back cushion, so they shipped a replacement to me. Mattress was on backorder, so I was told it would arrive in August (I ordered in June.) I was out of town the last week of July without access to my phone, which is when the mattress came in. I had voicemails beginning July 25 telling me it was ready for pickup & to call to schedule my pickup. I called August 2 when I returned to schedule the pickup. After discussing package dimensions & needing to schedule pickup, the call went blank. The rep wasn't responding to anything, so I hung up. Although I had verified my call back number multiple times "in case the call was disconnected" no one called me back. I then responded to an email from a rep that I had received, letting me know I needed to schedule my pickup by August 7 before they canceled my order. I responded to let them know about the call & let her know I'd be picking up the mattress the following day. The rep responded again, letting me know she would notate the order & extend the pickup window into September since I had originally requested a late pickup due to construction. I went to pick up the mattress, where I was told the mattress wasn't there. The lady at the front desk didn't bother to look into it any further & told me to look up the customer service number and call them. She had zero interest of assisting any further. Couldn't even be bothered to give me the phone number. I called customer service, where I was told the order was still in process & hadn't been delivered to the fulfillment center yet, although I have multiple voicemails telling me my order was available for pickup. I was told it is scheduled to arrive August 5. I drove an hour to pick this up. The representative I spoke with yesterday called me back today to let me know her request to have the mattress delivered to me instead of pickup (since I wasted a trip to Springfield) was denied b/c "after so many days" of me not returning calls, the order was canceled, and I would need to reach out to the store directly again. One week of me not responding to voicemails is all Ashley gives before canceling orders....even though I have an email from an Ashley Rep stating I have until August 7 before my order is canceled. I am completely baffled & disappointed by the level of service, which is next to none, we have received over this order. The only reason I am giving Ashley 2-stars is b/c of the great service Louis provided me. We had every intention of going back for 2 new recliners once construction is done, but this has been the biggest mess.

Greg did a great job working with me on price and tolerated all my questions. I love the quality of the table and the look and didn’t feel pressured at all.

It’s all fantastic , the furniture, the way they deal with customer is all very satisfying 👍

Took a long time, only financing available was triple the price, spent a long time waiting for them to communicate, couldn’t tell us the payment amount until after we agreed to purchase??

Friendly staff. Helped me update my account, ordered new furniture and was in and out quickly. No pressure to purchase un-necessary items.

Douglas went above and beyond on helping me find the perfect leather sectional for our family. I highly recommend!

Great experience!!! And we love our new couch! Can’t wait for it to ship!

Love Leah…she was very organized and took care of everything! I will come back to Ashley’s just to work with her! Excellent service!

Louis Taylor was our sales rep and he did an amazing job getting us the best discounts and the best deal that he could possibly get. He was very personable and great at his job. That man deserves a raise!

Would definitely not recommend buying your furniture here. They do not stand behind there products.

Michael helped me In picking out my new furniture. Good prices and excellent customer service.

COSTUMER SERVICE AFTER YOU PAY FOR IT IS A NIGHTMARE . I have spent hours trying to get answers WHY I was told I had a delivery date and took time of of work and at the last minute was told my furniture was not there . Two times . I wish they would of said something when we brought it . We sold our other furniture . Bedroom and living room so it ready for new . We had nothing to sleep on and no ware to sit in our living room. IThe front desk transfer you back to the warehouse and he really can not tell you much but it’s not there and I asked to talk to a manager and he tell you he’ll transfer you BUT it might take a while and let me say he was so correct . It was like 2 and a half hours . He had to take care of customers in store first . I guess like us to make the sale . He was not much help either. He said he’ll make a few calls . They did give us a small check for all the problems but still could not give us a date . We finally got our furniture. But , we had two deliveries. First living room and weeks later we got our bed . I do have to say our salesman was fantastic but not to much afterwards. The delivery men where really good too . Really took the time to make sure everything was good. Tipped them the money we got back for our problems. It’s sad they do not treat you with good customer service after you spend over 11 thousand dollars with them. I hate to see how the warranty would go if I had a problem.

Where to start? We ordered an unassembled dresser from Ashley in Springfield, MO back in March. When we finally received it from back order in April, it took us over two hours to assemble it because of how poorly it was manufactured. There were serious flaws and some of the bolts given to us to hold the drawers were they need to be, couldn’t even be threaded through. We call the store and they get us in touch with the company we need to call to come out and see if they can fix it or be sent a replacement. They can’t even come until June! June finally comes and they come and say well they can’t fix it and they couldn’t even be paid enough money to put this piece of furniture together because it was essentially a piece of junk. So we wait a few weeks and I go into the store because I have yet to hear from the company. The manager puts in an emergency request to have to company reach out to me regarding our piece of furniture. It’s been almost a month now and I still have yet to hear anything. It’s truly unfortunate because we spent a lot of money on other furniture as well but this experience has been so bad that I will tell everyone I know to stay away. Customer service in the stores is a joke and they don’t even take us seriously.

The furniture we chose is built extremely well. Also the salesman was very helpful and not pushy. He gave us privacy to talk if we wanted. He was knowledgeable about the product.

Pleasant store and staff, they were knowledgeable

Great customer service

The worst experience I’ve had. No way to get ahold of no one!

Such a great place and such good service

Really tried to meet oyr needs. Went the extra mile. Friendly and knowledgeable.

No pushy salesman was great help showed me just want I wanted.

Douglas was great to work with. He listened to what we needed and was very knowledgeable about the furniture we chose.

A wonderful place to shop with great prices and phenomenal staff.

Fantastic service, easy to work with. Will update if anything goes sideways with the delivery but doubt it.

Fantastic experience! My Salesman was great!!

Had wonderful assistance, best time I’ve had buying furniture.

The salesperson, Brian was really helpful and patient while we tried out several different beds.

I purchased a chaise sofa sleeper for $799. Got home and receipt showed he sold me a chaise sofa with no sleeper, and when i questioned it, he said that the sleeper was $999. They would not stand by their deal. I canceled the order and will never shop Ashley again despite needing a bedroom set, dining set, coffee table, and sofa. That was an expensive $200 decision for Ashley.

Greg was very kind and very helpful. He was very knowledgeable in the products and helped us get exactly what we wanted.

Greg Kaatz was knowledgeable of their products and extremely helpful to me when choosing a bedroom set. I went back a 2nd time to get a dining room set. Greg kept me within budget and got me out the door in a timely manner!

Received a recliner on March 21. Drivers were pleasant and the set up was okay. Had to have a service call a few weeks later because the massage function stopped working. Repair man was conscientious and it worked perfectly for him. The next time I tried it again it would not work. I called 3 weeks ago and still had not received a response as of today 7/10 so I called the store, but they are ALWAYS too busy to answer a call and a callback doesn't happen. I texted the number provided for service assistance and it took an hour and a half for a response. Finally got a response but whoever's on the other end is very slow with any response. They've now ordered parts which will take 7-14 days to deliver then I have to reach out to THEM to schedule a service call. I spent 40 years working in Customer Service and have to say this is the poorest/worst example of "Service" I've ever seen. I'd advise anyone considering a purchase from Ashley to think twice. The service after the sale is sorely lacking anything even remotely resembling "Service".

Everyone that helped were great. My only complaint is there was way too much paperwork that need completed for a credit card sale.

Jamey was really great to deal with. No high pressure sales and we got exactly what we wanted at a very great price.

DANTE great helpful informative attentative but not pushy. I have to comment on his appearance which was neat, professional, perfect without a suit. Ashley's was the 5th furniture store my daughter and I had visited today the previous stores and sales persons were ok but Ashley's and Dante were by far superior. I will shop there again.

Very knowledgeable. Great product. Made my shopping experience very easy.

Great customer service and exceptional furniture.

Leah Riggs is amazing. Possibly the best sales experience I’ve ever had! Great young professional.

Leah was very knowledgeable and professional helping me find the perfect mattress. She was friendly and very savvy with getting me the best deal!

I went with my grand daughter and had no intention of making a purchase but the prices were good and I made a purchase of two items.

Rei Dolfo

Jamey was our sales rep and he took the time to make sure we found the right bed for us!! Thank you!!

Great experience with Kristen today. She worked with us to get what we needed.

Delivered and setup as promise. Delivery crew very professional. Store was having wifi problems when I made my purchase. I got nervous when 2 days after I paid I still had no delivery date. Went to the store to ask my sales-person why he couldn't give me an estimate. He told me to talk to the person in charge at a desk in the middle of the store. That person gave me my delivery date. Gotta ask: why couldn't the sales person have gone over to that desk and to get an answer? Only reason for -1 star, everything else was professionally handled.