Ashley Store | St Louis, MO 63129

We bought a couch last week and paid for delivery. It was scheduled for delivery on the 12th however when we got home we got a text saying great news we can deliver your couch sooner text 2 for the 7 so I did. They text back great we will see you then. So I got rid of the old couch and took the day off to wait. Just to find out they never rescheduled my delivery and now I have to wait a week with no furniture and a day unpaid. They said even though it's my fault there's nothing they can do!

I had a really great experience with Lawanda at Ashley in south county. I needed a new mattress for my daughter and she looked up what my son has that we bought last year. We got the same one that we got for my son and the service was so easy and Lawanda was extremely nice. I will definitely ask for Lawanda when we go back for our living room furniture.

The sales person I dealt with was Paul Chaffin. He was extremely patient; I had been in the store twice as I was undecided on which bedroom set I wanted. He priced out two complete five piece sets for me - he was very accommodating. He was knowledgeable in assisting me with mattress and foundation choice as well. My furniture is scheduled to be delivered in a few weeks per my request. I am happy with the aesthetic of the set and am hopeful I will be happy with the sturdiness of the set I selected. There are a wide variety of styles and price points at the Ashley South County Store which is helpful in making a choice.

We had a wonderful sales lady who helped us in our search for a new couch and loveseat. She was friendly, super helpful, and not pushy (as many salespeople can be). We love Ashley Furniture!

We had a five star experience today at Ashley Furniture in St Louis South County. Our salesperson, Brian Owen’s, was knowledgeable of the furniture we were shopping for, presented options and gave us time to decide on the products we selected. Brian’s customer service skills were solid and really appreciated. Great job, Brian.

Furniture was a good price and employees were very nice and efficient at the store. However the delivery experience was Bad! A handle was broken off my Furniture and I was told by the delivery guy I would receive a new one in the mail, that's how they do it. Never got a new handle. Called manager and got the run around as he said they don't handle that and I will have to call customer service. Not professional!

Great time. Good customer service. Delivery was a BREEZE.

10/15/24 Update: Still having issues. The last pieces of my bedroom set were brought, yet again damaged, and I had to send back. They also nicked the dresser I already had in my room and the door frame. Along with leaving a mess throughout my house, driveway and yard. Horrible service. Plus no one from the store or higher up has called me about my issues and I've talked to multiple people who "assured" me someone would. I have emails and text even saying someonen will call. They all lie and no one actually cares. Once they've made the sale and got their money, they are done being helpful. Original post: If I could give a -5 rating I would. I placed an order in the store around the end of August. The salesman, Chris, was amazing and I ended up spending over $9,000 to furnish my house. But from the moment the first part of my order was delivered it has been nothing but a nightmare. In the first order the one night stand was damaged so I sent it back and asked for a replacement. I waited a week or so and when the replacement came it was the same exact piece I sent back the first time! I was blown away that they'd try to pull one over me. Then I called and scheduled for a replacement, again, to be sent. We set it up to be delivered on the same day as my bed frame set. Which took a month to get delivered. But when they showed up with my delivery all they had was a night stand, no bed. To top it off the night stand was in worse condition then the original one. Multiple spots were nicked, scratched, and on top of that it wasn't even leveled. It rocked when you touched it. How did no one notice? So I had to send it back again. The delivery guy told me he put in a request for a supervisor to call me in no more than 5 minutes. It's been over an hour and no one called. That's now 3 night stands that have came damaged and I had to send back. So it's been over a month and I don't have the night stand or my bed. When I call customer service they said the bed wasn't delivered because it didn't arrive in time to make it on the truck and that someone should have called to reschedule the delivery and apologized for them not calling. But she stated they have it ready for delivery but I have to wait 5 more days for an opening. If they have it now, someone should have put it on the truck today or brought it out once they realized THEY messed up! Since it was supposed to come with the night stand. Plus I don't have time to keep taking off to be home because when you schedule the delivery you won't get an estimated delivery time until 24hrs prior. So I have to take off the whole day so I can be available! I have spent so much time and energy on trying to get what I ordered and it's been a nightmare and horrible customer service. My mom was with me when I ordered everything and she even wrote a review for Chris because he was great. Because of him she was planning to go back and buy multiple pieces to refurnish her house but now she is not going to order anything. Their customer service and delivery process is horrible. I should have read the reviews and looked on BBB before going there because I see this is common for them. Lesson learned on my end.

Just called and spoke with a guy to see if they had a certain couch in store so I could get my order sooner. He seemed annoyed that that’s what I wanted and said he’d transfer me to someone who could help. Of course I was transferred back to the same automated system I had the first time with zero answers to my question.

The salesman was very helpful and took time to help us with we needed and explained everything on what the cost would be we are very happy.

We walked in just to look but ended up with couch, loveseat, table, chairs and buffet. We originally had Brian as a salesman he was helpful. We bought the sofa and loveseat from him on a Thursday and came back Saturday for table and buffet and Chris helped us. Both salesmen and the manager were all very helpful.

Jeff was very helpful to solve my problem! Thank you Jeff!

Great prices and great service

Was a good experience with the furniture store and the personal. In the bedroom dept.

Andy was very helpful in our first furniture buying experience.

Bryan did a great job! I would highly recommend him.

Awesome service. Makayla eas wonderful!

If you are planning to purchase furniture I would highly recommend to go in and ask for Cindy W. She was knowledgeable and made the process hassle free! 🤍

Scott was absolutely AMAZING at helping me pick out an entire household of furniture. He was so patient, knowledgeable, and helpful. If I could give him 100 starts, I would! Thank you so much, Scott❤️ -Meagan Orr

Too many out of stock itens

Andy was amazing to work with. We came in to get bedroom furniture and that’s what we got. He was easy to talk to and helped us get the set we wanted. He helped us get the right mattress and foundation to fit our needs. It took us a bit to find what we wanted but he was very patient with us through the whole process. Thank you so much.

My fiancé and I tried to visit this store. As soon as we walked in we were bombarded with sales people. Understandably so, we heard them out and were reassured we wouldn’t be bugged anymore. Only to be followed around the store and spoken to twice more by the same person. This time we made it even obvious we aren’t interested in their credit card or other products. Trying to ignore this, we continued looking & tested out a STOOL. Only to be interrupted by more sales people who are trying to sell us on a new mattress. Which we didn’t even come for. The fact that you cannot walk around peacefully is by far the worst part. The salespersons made this the worst experience. We walked out of that store with intentions of spending money.

Our sales person was Lawanda! She was incredibly helpful, showed us exactly what we were looking for, and didn't veer off the path! Did I mention how sweet she was and has a great sense of humor! One of the BEST sales floor rep I've ever encountered! We love our new furniture! Thanks, Lawanda, and kudos to you for a job well done!

My daughter and myself were both looking for some new furniture. Our sales person, Chris, was an awesome sales rep. Due to his efforts to help us with so many questions we had, we both will be purchasing a lot from Ashley. I would highly recommend Chris. He put forth a huge effort to help us both. We will be coming back again!

Great experience I was not approached by a salesperson until I had questions about their sale. I ask an associate who was very helpful and actually found me exactly what I was looking for. This particular sofa was on sale and I had not seen it on my walk through. I bought it and it will be delivered on the date I requested. I can’t write about using it/or quality since I don’t have it yet. The salesperson was outstanding and it was a simple process for purchasing.

Andy greeted us as soon as we walked in.

I knew what I wanted to order, so it was a very quick and easy process. Very friendly staff!

It was very pleasant and very easy to deal with. No pressure

Cindy was wonderful to work with! Overall great experience!

Store was huge and clean with so many options and the sales staff gave me the right amount of personal space and time so that I didn't feel rushed or forced into making choices I would regret

Andy Williams did a great job taking care of me.

I needed a specific type couch and I was met right away and helped. Andrea was my sales person and she helped me out with no pressure and helped me find the best deal. I will definitely go back!

Great service by Jeff!

Highly recommend finding out when Ashley does their deals! We got a tremendous deal to furnish our house! Loved working with the team here. Hoping for a smooth delivery too!

Cindy Walsh, my salesperson was amazing! Very helpful and polite! I ordered a sofa and loveseat from her at the South County location. I ordered it on Monday and it is already available for pickup. Very happy customer!

Our salesman, Kevin, was extremely helpful in finding what we wanted and financing. He made our whole experience easy.

Very accommodating, helpful without pressure. Nice experience!

They price marched their website offer

Greeted by a very friendly articulate young woman and our salesman Scott was very knowledgeable and professional making our purchase experience great!

From the moment I met Christopher I knew this was going to be what I needed! I believe God put us together. He listened to the description of what I was looking for and took me around the store and showed me items he thought I would like. We had good humorous conversations. He seemed to understand exactly what my needs and wants were. He was what I would call a great salesman! Not pushy. Knowledgeable on both products, financing, guarantees, etc. If I need something else, I’ll ask for him every time!

I got a great deal on a nice desk and chair at Ashley furniture. The sales person Cynthia was super nice and made the process easy. I will definitely go back there to shop after we remodel our living room !

Andrea the sales person was so nice and patient. She made the whole process so easy. Overall great experience.

Great customer service.

Can’t get anyone on the phone (not totally uncommon these days but still frustrating) Spent 35+ minutes shopping around in store and couldn’t get attention from any of the 5 workers we saw. Not a “welcome in” “can we help you?” Absolutely nothing. Found the couch we wanted and were ready to purchase. Ended up leaving, checking out Slumberland (they didn’t have the couch for us but A++ customer service.) Ordered from Ashley online and saved 900+ dollars verses in store. *adding now that we’ve received my order to compliment the three guys who deliver and got my sectional unloaded quickly. They were so friendly and helpful.

Friendly staff, very helpful. Quality furniture at reasonable prices. Great experience! Will come back!

Great experience at the store and when furniture delivered! Very professional and friendly service.

The sales associate was very professional and patient in allowing me to complete my purchase. I appreciate the upfront pricing details to enable me to make a well informed decision.

Wanted to buy a bed but the salesman hovered over me and didn't give me a chance to figure out what I even liked.. So I went somewhere else

Von was a wonderful sales associate! Knowledge, thorough and personable! Answered all of our questions and gave us the best deal possible. Her managers, however, seemed a little inpatient with some of her questions. If I go back to this location, I will only deal with Von.

worst customer service I've ever experienced. they put the wrong bed rails in our order and it's taken nearly 3 weeks to even schedule the right rails for delivery, now delivery is gonna be another 10 days out. this whole time I've had to sleep on the floor and get nothing but a "sorry for the inconvenience" from every one I talk to

Prices are crazy but the service is really good.

Trying to help us find all the features of what we wanted

Bought our daughter an expensive bedroom set for her graduation gift. Almost a month later, the slats for her bed have still not arrived. No one will even deal with this. I have always recommended this store, but never again.

Cindy Walsh is great to work with us. She took time to give us the best deal to save us money.

I had a amazing experience at this store, the lady was very helpful and pleasant. She made sure I got every discount possible. Thank you

Andy was so helpful with helping us purchasing our new couch. The process was very smooth. We can’t wait to pick it up so we can have it sooner than waiting a couple weeks for it to be delivered.

Cindy W. was great!! Definitely coming back here!

We ordered a bunch of furniture that they said was in stock. Then waited for delivery. The week of the delivery they called and said basically none of our furniture is in stock!

Makayla helped us out and she was fabulous.

Great selection and customer service

The staff at Ashley are true professionals and so easy to work with. They were available for questions but were never pushy. Ask for Cindy or Jason, they were the best!!!

Sales person was very helpful and researched what I needed right away. Happy with price, service and planned delivery.

Cindy was excellent! Friendly and knowledgeable. We found exactly what we were looking for and it didn’t take all day. We will definitely be going back in the future for other furniture needs.

I purchased a couch a year and a half ago and also purchased the extended warranty. My couch is literally falling apart. All the seams have come undone and all the stuffing from the in the pillows is falling down. I spent $400 on an extended warranty and Ashley And the warranty company said there’s nothing they can do. I called her. They hang up on me. I was on the phone for over four hours from switch from department department. Don’t buy furniture for them. There are nothing but scammers rip offs.

Sales person friendly and recliner is comfortable price was great

Salesman Andy greeted me as I entered the So. County store and asked me what I was looking for. I told him a decent sofa that wasn't too pricey. Andy showed me several beautiful and comfortable sofas and told me to take my time checking them out. No pressure!! I really liked that. I found what I was looking for and Andy and I were satisfied. I had a great experience!

Efficient process- no pressure from Sales. Worked with Scott and he was great.

Andrea was super helpful in helping my daughter buy a couch for her first apartment. Thank you Andrea!!

NEVER BUY FROM ASHLEY!!!! We made a large purchase almost 3 years ago of over $10,000 worth of furniture. We spent all that time exchanging damaged merchandise and asked for returns several times! They insisted the only way to go was by exchange due to it being delivered. We accepted those terms and spent years trying to get furniture that was in like new condition. It consistently arrived with significant damage including a nail sticking out the bottom of a dresser that scratched my hard wood floor. The exchanges took so long that we moved multiple times and had a baby. While my wife was days away from giving delivery, she called and informed them that we were having a baby and moving. They told us since it was past the normal 14 days, we would have to call back to reschedule when we were done moving. We called a month later and was told our exchange was cancelled and that there was nothing we could do. They told us we were stuck with the damaged merchandise. We asked to speak to a supervisor and were told someone would call us. They never did. We called back a week later and were told the same thing. No call. We called a 3rd time and finally got a call back. The gentleman could barely speak English and when we told him our story, he hung up on us. This is the worst customer service I’ve ever seen in my life. I WOULD RATHER PAY DOUBLE SOMEWHERE ELSE THAN TO EVER SHOP HERE AGAIN. Never buy from Ashley!!!!!

Anthony has great customer service skills, very attentive he very knowledgeable about the products that I purchased I will highly recommend him as your salesman.

My partner and I were looking for our sofa/sectional couches for our new home. We were greeted by the staff. Andy Williams was an excellent agent/ staff working with us while looking for options. We ended up buying our sectional and a coffee table with a couple of end tables for a very good discount. Thank you to all the staff that worked with us.we

We had a wonderful experience. We definitely will be back soon

Neighbor rec'd furniture legs seperate. Went to put legs in no holes in bottom where legs go! Has called and total run around. They offered him a 50 gift certificate!!! Still waiting to hear from them about repair or?? Beware if buying from Ashley

Our salesman Andy from the South county store was fantastic. The store manager Scott was absolutely terrible. Treated us like we were dirt in the ground and definitely doesn't know how to speak to customers respectfully. He shouldn't be the manager at all. We were told we could pick up our furniture after we initially scheduled delivery which we tried to do to save $400 and they let us know we could go to the distribution center to pick it up and then Scott tells us we can't. So rude and ignorant. Then our delivery was scheduled between 3p - 6p and our furniture didn't arrive until 7pm which was dinner time. That's completely uncalled for. I had to take a whole day off waiting for this furniture. I'm extremely unhappy and I won't be coming back for future purchases.

Miss Andrea is simply the best. Thank you for my bedroom set. I’ll recommend Ashley to friends and family.

The customer service was 5 stars! So sweet and helpful.

salesperson does not jump on you as soon as you walk through the door.

We had a great experience with helpful staff who was very courteous. Looking forward to future buys.

We had a wonderful experience working with Cindy to buy our sectional from Ashely. Her customer service was superb, she answered all of our questions, and we really appreciate all the time she spent with us to make sure we were satisfied. It will be a few weeks for delivery, so we are hoping that process goes well, but so far we give our experience with Ashely a 10/10

We were met by Cindy, who was very friendly and helpful. She pointed out all of the features of the furniture we were considering, then left us alone to decide. After visiting two other stores, we came back to buy from her!

Salesman was very dry. Didn't explain we had to put down 10 percent of the 60 month free financing until we were ready to leave and papers signed. Shady!

Scott was so nice and professional! He was quick and very polite! I had the best experience buying from him!

I love going in and looking around for decorations and ideas. The sales staff is very helpful and today it was a very fast checkout. Thanks Von

Great experience shopping in store! Sales person very kind and helpful!!

Trash trash trash! Customer service is nonexistent! They flat out lie and don’t disclose information or change the story on “their policy “. The delivery drivers are shady and refuse to take away agreed to old mattress because it had a small soda stain said they couldn’t put it on the truck with new furniture. (I was never told the old mattress must be pristine)(the mattress was wrapped in plastic and taped up as they instructed me to do at the time of my purchase and this was all I was told to do ) then tried to make money off me by saying “they could take it to the dump for $30.” Jason the store manager is rude and argumentative. In the last year I’ve spent $10 thousand dollars at this store and this was the third time I’ve bought a mattress from I’m here! never again! Trash

Anthony at the SC in STL. Mo. store demonstrated excellent customer service. He was extremely helpful by telling me about the great sales. He was patient and answered all my questions. Thank you for great service! Deneice M.

Lots of help without feeling like we were being stalked around the store. (Which had happened at other furniture stores!)

This Ashley Store went above and beyond for us, during our purchase process.

DO NOT EVER BUY FURNITURE FROM ASHLEY IF YOU EXPECT QUALITY AND CUSTOMER SERVICE. SPENT 8K ON FURNITURE AND TWO OF THE PIECES WERE DELIVERED DAMAGED. ASHLEY WANTS TO REPAIR THE DAMAGED FURNITURE .... INSTEAD OF REPLACING THE DAMAGED FURNITURE WITH NEW UNDAMAGED FURNITURE THAT I PAID FOR. CUSTOMER SERVICE - THATS A JOKE. THEY DON'T STAND BEHIND WHAT THEY SELL...

We've been back twice and dealt with Anthony each time. He's knowledgeable and friendly. We're set furniture wise. The prices are great and dealing with someone like Anthony, who put our needs first, is fantastic.

Cindy was very helpful.

Thanks to Jason the store manager for helping me with the purchase of comfy recliner. Great job I ended up with the Stoneland power rocker recliner Very nice!

Amazing service as always, great customer service and easy process all the way through. We are long time customers who purchase items on a consistent basis and bought the perfect lounging sectional this time. Will come back again for our next furniture purchase.

Gary went above and beyond to help me

Cindy was amazing and helped me find the perfect recliner. Edit...the recliner was substandard workmanship. Upholstery staples were not flush with the side board and when my 11 yr old grandson reached between the cushion and side of the seat to retrieve the remote it shredded the back of his hand. This was less than 24 hrs after the chair was delivered. Delivery guy had said I had 72 hrs to report issue. Went to where I bought the chair and was informed 1. they did not do customer service at stores or at Ashley period they out source it to a non Ashley company 2. I was informed the drive who said 72 hrs was wrong and instead the moment I signed for delivery Ashleys responsibility for the defective chair or any furniture was non refundable PERIOD wth apparently it was in the very small print of the computer form I signed. At NO time did anyone tell me this at Ashley or I would have bought it somewhere else. Scammers...dishonest...should be under a lemon law offense...like a slimy used car salesman

Von and Jason ( store manager) were so nice made us feel like family.

Cynthia Walsh was the store furnishing specialist who helped us was very polite and helpful and very informative. If we return we will be asking for Cynthia Walsh.

Andy helped us with the purchase of a new couch, ottoman, rug, and table. He was super friendly and helpful throughout the process and I definitely would recommend working with him if you get the chance! His manager, Jason was also very helpful and was able to give us some nice discounts that really helped out with the price a lot. Really a fantastic experience overall!!

Andrea was very helpful and not pushy!

I have shopped and purchased at this location several times. One purchase 5 years ago I spent over $7,000 and purchased the warranty($649) and was told if I didn’t use the warranty in those 5 years then I would be able to use the value of the warranty to make a purchase in the store. The value is good for 180 days after the warranty expires. I have been in the store several times since the warranty value became available to look for something to buy and was told by several different associates who I had shown my warranty card to that I could use it to purchase ANYTHING in the store. I came to the store to finally make a purchase and when the associate greeted me I showed her my certificate and once again asked if I could use it on ANYTHING in the store and she said YES. I picked out several decor items and a filing cabinet. It took 40 minutes of her and the manager ringing up my items; apparently decor items are not in their system and the manager had to manually enter them so the associate could ring them up. Makes me wonder how they can possibly do inventory if so many items aren’t even in the system… She said she wanted to scream every time she had to call him over so he could take an item over to his computer to add it to the system. When she was done she picked up my warranty certificate which had been by her computer the whole time and the manager said oh that can’t be used for any of this. He said everything I picked out was clearance; nothing had a red tag or a price marked out or came from a special section indicating that it was clearance. He said clearance items couldn’t be used and I said I didn’t know these items were clearance, and that I had been told I could use it on anything in the store. He said whatever I wanted would have to be put on layaway before I could purchase it with my certificate. I was quite upset after having spent over 2 hours in the store already and asked where it said this and he said it was policy. He read through my certificate and no where on it does it indicate that decor can’t be purchased or anything about layaway. He could not show me anywhere that these “policies” were in writing. I explained that several employees told me I could use it on ANYTHING in the store and he said, no my employees know the rules. Apparently not because the associate who was helping me didn’t tell me these “policies.” He said he guessed he could try calling his regional manager and walked away and I walked out of that store. An exception shouldn’t have to be made for me to use my certificate. The “policies” should be clearly written out for employees and customers to understand.

We just purchased a new mattress. Our sales associate was Andrea Ammonette. Not only was she extremely informed about mattresses, she had an amazing personality. It was a pleasure shopping with her. She made our decision easy & pain free.

💯 happy 😀

The service and dedication was excellent. always very attentive and willing to ensure that we have the best price and items according to our needs. Thank you.

Very professional and knowledgeable of all facets of the business !!! Will recommend to family and friends. Thanks for the service

Scott was very helpful, credit check was quick and easy, and I got a great couch!!

Bought two recliners. Delivery was on time but one of the recliners is defective. Customer service in this area is a joke. We had to send pictures in an email and they would see if they could get a service technician to come out in a week or ten days. Absolutely unacceptable! They should bring us a new chair and take back the defective one. Unbelievable! For a national company this is the worst customer service I have ever experienced.

The only reason why I'm giving three stars is because the manager that work that night that greeted us as we came in and the older lady with the purple leather jacket that greeted us as we left, checked on us to see if we needed any help. That's the only reason why the three stars are there. Those 2 actually deserve five stars. But the bald head guy with the beard I understand it was the end of the night, but it's still your job until you close (which was in 45 minutes) to help us. He seem as if we were bothering him because we were looking for someone to help us. So we ended up just walking out. The older lady, she did a very wonderful job of asking if we needed any type of assistance. She's the sweetest little lady that you can ever run across. A true gem if you ask me and the manager that night I forget his name, but he was very informative and helpful and at the time when we were looking at something we were interested in, he was busy which was understandable the bald head guy was not. He was very agitated because we called for him to come over and see if he could help or get somebody to help us. He did get on his mic and told somebody to help us but his attitude sucked camel *ss. So whether it was closing towards the end of the night it doesn't matter you still have to do your job and treat customers with respect.

The warranty policy was sold to me as if the Ashley Store would work with me to replace any damaged items. This is untrue; they use a third party company ProtectAll who finds any cause to not approve a claim filed. Learn from my mistake and DONT BUY THE WARRANTY

The associate we spoke with on the phone was very professional, knowledgeable and helpful. We were very pleased in our interactions with her.

The showroom is very nice. No one bombarded us when we walked in, which was nice to settle in and look around a bit solo. Sales person was kind - they pushed the protection plan repeatedly even after we declined but overall, pleasant, easy and quick experience!

Another great visit to Ashley Furniture today. Chris was super friendly and helpful. No sales pressure and helped find the best price. Definitely a satisfied customer again!

Cindy was friendly and VERY helpful!

BE AWARE of Anthony and Ryan that’s works here they are not customer friendly and act like they didn’t want to help are accept they made a mistake!!!! Jason is wonderful!!!! Update Jason went back on he’s word to give me and my wife what we purchased, he came up with something like we investigated and found out it was no wrong doing on our in??? I’m like excuse me?? He stood me up for to days had me thinking he was on my side helping me I had to tell him I will contact police I tried calling all the bogus numbers they gave me but they kept sending me back to the rip off store , Thank god Lisa from corporate called me before It got ugly , she said they ordered it and it will be here in a month , still inconvenient tho I’m just glad they understand and care about the customer, it’s sad I had to get it ok from someone who’s all the way up smh . I hope no other customer have to go through what I went through we are American citizens living at hard time, why would our own stores go with ripping somebody off putting us through so much trauma!!! They should be happy I’m shopping with them!!! Just stay away from the Ashley and furniture on Lemey ferry and linbirgue

Had a great experience buying a recliner and Makayla (sp?) was outstanding.

Very knowledgeable and friendly staff. I highly recommend Scott. Thanks for helping me furnish my new condo. I’ll only go to Ashley going forward. It was a quick and delightful experience and the prices (deals) were second to none.

Andrea was very helpful and personable. She worked with us above and beyond to fit our purchase into our budget. Good communication throughout the transaction. Very Pleased!

Selection was good salesman was excellent

This manager is very rude and should not be doing customer service a Jason McKee. He refused to return two unopened pillows and then got into a verbal arguement with me. I attempted to cancel the rest of my 3000 dollar order which he also refused to do. I will never do business with this store again. Ashley corporate needs to fire this man as i have seen other complaints on him as well. I wish i would have tapped this conversation to bring to an attorney and sue this place.

My wife and I went in last night and purchased a few things for our new house. The store has a wide selection and is nice and clean. Tim helped us and he was great, very laid back and helpful. The manager also brought us a tape measure while Tim was writing up our order and he was nice too. The financing process was quick and easy and we were able to finance our purchase with no money down and no interest. We opted to pick up our furniture from the local warehouse down the street and saved some money on delivery too. One of the pieces was out of stock until January (to be expected), but they had everything else we ordered available same day! We will definitely be back for more stuff.

Update (4 months later): Tim is still awesome but Ashley’s products are not!!!! Barely 4 months old and our $2600 couch is breaking down. Didn’t get the warranty because it only covers accidents and not structural issues. Buy your stuff off Amazon, it’ll last just as long but a fraction of the price. 5 starts: Tim was awesome!!! Very helpful without being over bearing. 10/10!

Great costumer service! Andy is awesome!!

If i could give negative stars i would ! We bought two beds LAST CHRISTMAS! They didn't have the proper rails for one of the beds but put it together anyway and said we'd have the correct rail in a week or two.... It's been over a year now that we've ordered the bed ... Guess what NO RAIL ! and the bottom drawer is not accessible because of this as well.... We've called, texted, emailed, went in store .... We continue to pay them but, they REFUSE TO BE ACCOUNTABLE AND FIX THE BED THAT WE PAID OVER $2000 FOR ! I'M IRATE TO SAY THE LEAST

Good service staff every time I have been there. Not pushy or pressing for sales, just there to help when we had questions.

Andy was super knowledgeable and polite!

The staff was very amazing.

Quality furniture at reasonable prices. The sales staff are very friendly and helpful. I'm very pleased with the pieces I've purchased! I would definitely recommend Ashley Furniture Store!

Good customer service and beautiful future!💞

Cindy was incredible! Extremely nice, didn't push anything I didn't need, and very helpful! I found my amazing mattress at an amazing price. The store was very clean and I'll definitely go shopping there again!

very friendly and accommodating staff. Great furnitures too

I was not given white glove delivery as indicated on my invoice. Delivery workers were courteous but said they do not put things together when I asked them if they install the shelves on my shelving unit. Also, the legs were not installed on my server piece. So.. if those things are important to you.. make sure they do them.

Great experience!!

Against my better judgment I purchased from them again. We had an awful experience with them in late 2019/ early 2020. The delays were all blamed on Covid. I expressed my concerns when I went back into the Stl store on 11/16. The salesman assured me this had all improved. He showed me on the system the two recliners were in stock and set up delivery for 11/24. On 11/21 I received a call stating ONE of my recliners were in and the other was supposed to be arriving on 11/24. Delivery would call to set up a time on 11/25. Of course no call. I called the customer care line today and was on hold for 1 hour and 31 minutes before speaking to a representative. I'm now being told NEITHER chair is in stock and now expected 12/6. How do we go from both being in stock, to one and now none? Ashley continues the consumer games. They are very fast to take your money and then not deliver. I spoke to the salesman also today who was supposed to talk to the general manger and call me back. Again a broken promise. I have not received a call. When making a purchase a consumer should not have to chase the items. This is the exact same thing that happened in 2019. Ashley stop over promising and under delivering. There needs to be a serious shake up in policy and leadership at this company. Buyers beware.

Bought a recliner today and Jason was very helpful and informative.

I purchased an entire bedroom set. The footboard had flaws in it. I told the delivery person before he left. He told me to call Ashley. I did and a service order was put in. After a few weeks the “repair” company came. The tech couldn’t fix the flaws. He said he would note that in the ticket that it can’t be fixed as he can’t sand out and repaint. Instead the tech just closed the ticket as if he had repaired it. Now Ashley is saying they have to send the same company out again to do the same thing. Because until that company, SAW Furniture repair states it can’t be fixed Ashley won’t do anything. SAW Furniture has a D rating with the BBB and numerous complaints. I was still planning on getting some additional new furniture but at this point it won’t be from Ashley.

The customer service is terrible the manager Jason hung up on me. I will never visit another Ashley store.

Terrible experience with brand new loveseat that needed servicing. Tech had no idea what he was doing and was watching YouTube videos trying to fix it. Took him 3.5 hours and the loveseat is now in pieces all over my mom’s floor. They can’t come fix it now for another month and my step dad just fell off of the loveseat and hit his head due to the mess that was made. I’ve tried calling the service department 10 times and they tell me a manager will call me back and they never do. My next step is hiring an attorney which I’ve never done my entire life. Zero stars for this company.

I had a fantastic experience at Ashley! I worked with Tim and he was awesome. He introduced himself and ensured he was available, but didn’t nag us or sway us one way or another. If you’re looking for a peaceful, productive, and affordable experience when buying furniture, check out Ashley and ask for Tim!! They had a BOGO sale going on while I was there, but it seemed like there’s always a promotion going on. Check them out!

Jeff was very helpful and patient while we decided on our purchase.

We had a great experience at Ashley in South County! Joe Dennis was very helpful in finding a sectional and recliner that would optimize the space in our living room. We will be back for bedroom furniture!

Good sales person. Knowledgeable. Pleasant. All items arrived as promised. Most comfortable!

Beautiful furniture at great prices. Sales person (Scot Wright) was very helpful. Will do business with again.

Very pleased with the shopping experience at your South County store. Salesman, David, did an excellent job assisting me with my purchase.

David W. was personable and professional. He explained everything and was very helpful. I visited two other furniture stores after my initial visit to Ashley and the service nor quality for the cost measured up.

Stay away. You will never get your order.

I have bought several things from them over the last two years. The delivery time is never when promised. They keep pushing it further and further back. When you call to check on the status they said they can’t even find my order with my phone number or with the sales order number on the receipt so I gave them 7,000$ and they can’t find the order? You have no clue when you are getting it. Stay away from Ashley on Lemay ferry in St. Louis Missouri. Review edited. I was able to get a hold of a manager named Anthony. He said your order will be there on time I don’t know why they kept calling you and changing the delivery date we have everything for your order ready to go we will see if it comes in time like he stated.

I had a great experience with Joe at the South County store and the store manager. Best part they had everything in stock.

Friendly service and once I decided what I wanted the process was quick and efficient

Awesome sales person. Thanks Joe for making the process so easy. We appreciated your knowledge of the furniture and accessories.

LIARS, waited over 3 weeks for delivery, it's not happening anytime soon, all we get is excuses for spending 2k cash on a living room outfit, now they claim they did not give a delivery date and may take another 6 weeks, ether the sales person lied or we are liars and it's not us, even got a bot texting us lies 2 days ago stating it was being prepared, we have city clean up 2 days and wanted to get our old set out for it, now will be stuck with it till next April

Do not buy any furniture that needs assembly from Ashley's. We bought a bedroom set in June and have had nothing but problems with the Ashley's team ever since. We are STILL waiting for pieces to be fixed and the whole situation has been a nightmare. Once the set was delivered and setup we found that one drawer did not open, the bed frame itself was not setup correctly so it is slanted, and the dresser door and drawer was bent during install. We reported these things to Ashley's. A month later they sent someone to take a look. He then had to put in a work order and order a new drawer slide. The parts arrived another month later and it took multiple calls and emails to the store before being assigned someone to actually come and fix it. The soonest someone could be assigned to our work order was October and something tells me not all pieces will be fixed at that time. Incredibly disappointed with Ashley's and would never buy another thing that needed assembly from them. After paying for the "white glove" service we've found it's not worth the hassle.

The driver and the other young man, helping him both did a great job bringing in the furniture and getting it set up with no problem. They seemed professional and courteous as well.

Von was amazing!! She helped me pick out the perfect set. She explained the benefit of several bedroom sets that I looked at. She was patient as I thought about my options and how I wanted to proceed. Never pushy and always helpful. Everyone should go and ask for her!!

So let me 1st say my sales lady was so sweet and we had no issues with her. We purchased because they assured us we could purchase and think about it and as long as we canceled the order before delivery all fees would be reversed. We were concerned about the base and I tried calling but didn't feel it was clear that we they wrote up the correct base. We wanted to ensure before it was delivered. When I called the store they would not look over my receipt, they would only tell me that it had all the features I wanted by what i told them when online is said differentplus the price was off. How would they know if they are not looking at my actual receipt and checking item numbers.. next I found the mattress protector at a cheaper price so I decided to take that one back since nothing had been delivered yet and mattress protector had no reason to be opened or used since we didn't even have the mattress yet. When I walked in to ashley to inquire in person about our base and return the maytress protector they pointed me to the store manager, who could assist me. I told him I had questions and wanted to return my matress cover still secured and unopened in the bag just as it was when we walked out of the store. He instantly became so hasty with me and said we don't do returns on matress covers. We cant help you. hmm but I haven't even opened this as u can see and I don't have the matress or base yet and speaking if i have some questions, but before I could even ask about my base, he said- well I don't know what to tell you, we don't take returns on matress protectors. I felt so upset that he had such a hateful stern grouchy attitude with no eye contact and he wasn't hearing me and ignoring me, so I handed him the full receipt and told him to cancel the entire order. At this point I choose to shop elsewhere. His mouth dropped. He now wants to talk and is interested in why??? He ask me why I wanted to cancel an almost 7,000 dollar order. I explained at this point his attitude was the reason. I did try to explain how we were wanting to check on the ergo smart base we were purchasing to make sure ours had massage and Bluetooth. He ignored and walked away as i spoke to another sales lady whom was kind and understood what i was saying. I asked her why he walked away and She told me he was calling synchrony bank. He was so rude and gave no response. He walked back to the table where we were, he said - I reversed the entire order and I'll take the mattress protector too, since it was also reversed. I said okay great he still said nothing. I asked for a receipt or some kind of proof, but he rudely ignored us and wouldn't give me anything and started working on something else.. I left and went out to my car and my husband and I called synchrony bank credit and they said there was still a $279.00 charge which turned out to be the matresss protector. So the manager tried to steal the protector from us knowing when he walked away he reversed the charges except the protector and then lied right to our face. We went back inside with the proof and told him we knew what he had done and he rudely handed us back the matress protector and didn't say a single word. No apology nothin!! This man should not be the south county store manager, He is very rude and caused this store to loose an entire sale because of his attitude from the start. We will never purchase from Ashley again. I will have a credit card with then I'll never use. We went somewhere else and are looking into buying the bed and base from them and it's cheaper. I feel sorry for people who have to work with him. I would have not canceled my order if he would have just kindly said we can't take back mattress covers and then kindly listened to my questions. Now he ruined it for everyone. I can't deal with a store that isn't trustworthy

My experience was wonderful. Scott Wright did a wonderful job with helping us Thank you.

Andrea helped with all our needs. Attentive but not pushy at all. Great experience.

Had a great experience. Our sales man, David, was great.

Great shopping experience. Great quality furniture and worked hard to make sure we got what we wanted.

I will never buy from them again. I had it set up to be delivered on the 16th and I told them OK and now they want to set up a different appointment. I'm done with Ashley I am going to try to get out of this contract. I will be calling my lawyer they do not answer their phone for delivery or the phone number for Ashley I have been calling them neither phone number will answer

Very friendly atmosphere.

Honestly, we didn’t have the best experience at first. The salesman had accidentally written the wrong item number down and it wasn’t caught until the wrong couch showed up in our living room. I ran up to the store to get it straightened out and the manager Jason Mckey helped me. He was very nice and professional. He listened and filed the paperwork that needed to be filed it get it fixed. He was very thorough and did not rush me. He gave me his full attention and it felt like he really cared and wanted to make things right. The salesman also came over, admitted he had made the mistake, and he gave an apology that felt very sincere. Even though it didn’t go perfectly, the way this situation was handled made up for it. We got our correct couch and it’s very nice. Good quality and comfortable. Thank you Jason for fixing a situation that could’ve gone very wrong and doing it in a timely matter. You went above and beyond to make sure we got what we thought we had originally purchased and we are very grateful for that.

Staff was polite and not pushy. We’ve bought several items of furniture from Ashley‘s over the last 15 or so years. all have held up very well.

Very helpful and nice employees Our sales Lady Cindy went over and beyond. She is awesome! Also, yous have very nice furniture.

Outstanding Customer Service, Makayla was Awesome. I have a Ashley furniture by my home but drove 30 mile to that location because of her Profesional manner.

The sales person was very nice. He didn’t pressure me at all to buy something. He understood my needs very helpful in finding something I would recommend anyone to Ashley furniture in South County.

My wife and I found a nice sofa, I set up delivery date in the store for 9/1/23, our move in date for our first new place. Sales associate said "we can do that" I also set delivery time through the text, and phone call as it was crucial to have it on this day. Yesterday, 9/1/23 I have recieved no info on delivery and sofa never came. I called and go through automation to find out delivery is estimated in 2 weeks? I set delivery for 9/1/23 3 different ways. Now my wife and I have no furniture and I guess are expected to sit on the floor for 2 weeks. I feel totally ripped off by delivery charge since we didnt recieve our sofa when we needed it. Thanks Ashley

Angela was fantastic to work with! This was our first time buying a mattress and she helped us pick a mattress that was best for us. Angela helped us while not pressuring us to buy anything. I highly recommend her!

Get experience

We walked in & was greeted promptly by Vonita Drummonds who was VERY helpful & quite informative. She told us about sales going on & showed us several loveseats/couches to look at and sit in. Again, she was QUITE helpful. We then left momentarily & looked around elsewhere. We came back in to make a purchase after discussing what we were interested in. When we returned, another man had recognized us & had Vonita paged. She explained that she was with another customer & asked if she could have Andy Williams work with us to fill out the paperwork for the purchase. He too was quite helpful & informative. After making the purchase, we made the plans to have the couch delivered on Friday. We were quite pleased with the couch we chose & the service we received. Thank you, Ashley Furniture!

Expensive. I feel like I'm being watched very closely in this store. I do dress like a vagrant at times so there's that to consider. They didn't have what I was looking for either.

Salesman was great

Went to the Ashley furniture store in South County the manager with the white beard in the white hair waited on me I bought a couch he charge me $360 for furniture protection plan and charge me $200 for delivery fee and $700 more than the product was I Went to Carol House furniture and saved $ 800 free set up and placement of furniture take my old couch for $25 furniture protection plan 120 Carol house is number one I canceled the deal at Ashley furniture because of the manager taken advantage of me

Their knowledge of products and the freindly attmashere

Great selection and great sales associates. I visited a few times within the past few weeks trying to pick out a couch. Each time, they greeted me at the door but also gave me space when I told them I needed to look around and think. We worked with Andy through most of the process and he really took care of us and gave us a great deal on the couch he knew I loved. Their furniture is high quality and I know we will be enjoying our new couch for many years to come!

A 0 out if five stars 5 stars. Their product sucks would not recommend buying anything from them. 1800 later Junk. Hope they go out of business.

We walked in the store and three sales people were sitting there said nothing.walked halfway around the store and seen the same woman 2 times she never said anything to me. The next sales lady said have you been waited on I said no.This sales lady was so sweet helped me find what I was looking for and she received my sale .She was really happy and down to earth.She should be sales associate for the month teach her associates how to treat customers.

I went here with great intentions but after I put a down payment on my furniture. I was called several days later by another associate whom was helping me & told me that he looked at my paperwork & it was incorrect & they would have to change my finance terms his name was Greg. Now Greg didn't make the sale it was another associate. After being harassed by him several weeks. I received an email & I was made aware, I couldn't get those terms I was buying furniture for my mother whom I brought with me, which takes alot to bring her out. I was told the bedroom furniture was available in a full size for my 88 yr old mother. When I arrived back i was informed that it was not available, I should've ran then. But I was helped by a nicer gentleman & he was present & available & helped me. I don't know what's going on with these two men. But l was sent an email and was told by the interim manager Jason Mckey they couldn't honor the signed contract on 8/5/23. By this time I asked for my down payment Bottom line if they make an error, you have to deal with the consequences They don't take responsibility.

We had a great experience with South County store The sale girl was very helpful with out of her way to make sure we were getting the best deals I have bought from Ashley‘s before but was a different store and didn’t receive very good service. I was hesitant on going back to Ashley‘s, but I went to South County and had a very pleasant experience. I will definitely shop there again.

Andy Williams is incredible to work with.

Great Service! Sales person very helpful and a great variety to choose from.

Josh was a helpful and easy going sales person. We picked out the perfect couch and will continue to do business with Ashley Furniture.

Had a great experience here. No pressure to buy anything and everyone was super helpful. Shout out to Cindy for being so amazing, for our first time buying furniture she took the time to explain everything and was super patient and helpful with us.

Great furniture, super customer service, outstanding sale by Gregory. Thank you Ashley Furniture!

Absolutely wonderful from the time I came in and talked with Phone about the furniture that I was wanting to purchase till just an hour or so ago when I finalize the deal, everything is set up for delivery. I couldn’t be happier and such nice people there, too, and especially shout out to Vaughan who is an exceptional sales person very friendly, very knowledgeable. I really appreciated her help.

Furniture is garbage! Warranty is an absolute joke! Have been trying to get my furniture fixed for months. Constantly getting transferred to different departments. Send wrong parts. Can't get someone scheduled to come out and fix the furniture. Do not order or buy anything from them!!!! Furniture will fall apart within a month. Wish I could give them zero stars!!

Debbie at the SoCo store provided me with great service. We literally walked around the store 3-4 times to review all of my design options. I highly recommend Ashley not only for quality product, but top tier service. Will be back and can’t wait for my furniture to be delivered!

Good prices, friendly staff, especially ( David ) he was very helpful at finding us the right furniture for our sunroom. We definitely will use him again when we need help

Friendly people especially Andy explained everything I needed to know price etc etc

Sales person was amazing.Very friendly and knowledgeable.Great experience and definitely will go back.

Our sales person Cindy was amazing. Very knowledgeable and help us with all our selections. Was a great experience and can not Say enough about how well we enjoyed the process

We researched online and were going to shop several places in person. Ashley was first and the combination of selection, price match and friendliness of staff meant we didn't go anywhere else.

Vaughn was so helpful and fun!

Fast, efficient, wonderful experience! Will definitely be back!

The couch we purchased had cushions that within a week made the couch appear to be 20 years old. Will not buy from them again.

All good

Walked in, ordered exactly what I was looking for and the price, got it paid and out the door within 20 minutes. Fabulous service.

Beware!!!!! Was told furniture would be delivered on 7/12 delivery did not happen and no phone call to explain why . Went in store to get refund was greeted wiith anger and told I needed to call in to a different office to get refund have been calling for 2 days no answer. Will reach out to corporate if I do not get through in the next day or 2 . Wish I had read the reviews prior to going to Ashley furniture. Coincidentally, I spoke with my sister, not knowing she had purchased furniture with them also and she had the exact same issue.!!!!!!

Cindy was great. I found the bookshelf I liked and mentioned the price difference online vs the store and Ashley honored the online price.

First time buying anything from Ashley Furniture and lets just say it will be my last. Paid for a brand new coffee table and received it damaged. Within 8 minutes of delivery (the time it took me to unpack it) I contacted customer service about receiving an exchange because this one was damaged (their policy is 72 hours within delivery as stated by TWO of their delivery personnel). It is now the end of Tuesday and three customer service representatives and a supervisor later, along with countless texts back and forth and calls - they are doubling down now and saying the best they can do is send a technician out to repair it and if it can't be repaired, then they will exchange it. Mind you they did not reduce the price of the table but sold and took money for a BRAND new table and now want me to keep a DAMAGED table for repair. In what world do you pay for something brand new in which the price reflects it but have to deal with a repaired item. I would not be writing this if I paid for a repaired table and the price reflected it - but I don't believe it is unexpected for me to get what I paid for; which is a brand new table. The sales people are quick to sell and delivery people are quick to drop it off and get it out of their hair. Apparently there is no concrete policy that every employee is aware of. But everyone says what they need to to either make the sale or get it off their hands. I have NEVER experienced such hardship and a worse overall company in my life. Rest assured that I will NEVER buy another item from this company and will advise everyone I know against buy from here as well. Absolutely disgusting.

Looks like if they don't like your review they delete it. JUst shows their customer service.

Friendly sales person and very knowledgeable. Did not “hawk “me gave me space to look. Great Experience !

I am giving a 1 because unfortunatly I usually really like their stuff. Evertime I place an order it is delayed . I needed this Item for july 4th weekend. My scheduled date for my item was 7/1/2023. It is now 7/10/23 and they are saying two weeks . Unacceptible!!!!! I upgraded to a 2 star because I recieved my ottoman and I love it! The process is still messed up I was grounded the whole day for the delivery. They send you the delivery date and time before thay even have the item THAT IS A PROBLEM. AND SEEMS TO ME AN EASY FIX. QUIT DOING THAT!

It was a great time Gregory was very helpful and enjoyable, with every question I had he helped me with. I highly recommend your store! Thank you for a great and easy visit!!!!

Fast courtesy help answer all questions

Customer service is nonexistent with Ashley. They sold us a kitchen table and a 5-year extended warranty through GBS, telling us that no matter what may happen to it in the 5 years, we would be covered. No one provided warranty paperwork or specific details. We were just told that any damage would be covered. We’ve had the table one and a half years and the finish is coming off. This table is rarely used and should not be doing that. The warranty company refuses to cover the claim because we did not call within 30 days of noticing the issue. The thing is, NO ONE told us about this 30 day window until today! GBS will not work with us to reach resolution on this and Ashley won’t work with us either. Ashley says it’s out of warranty and that we need to contact GBS. We are getting the runaround and no one has stepped up to assist us with this. We spent $239.99 for a 5yr plan that isn’t helping us. We have a damaged table and GBS, who should cover the repair, offered to provide a list of local service technicians we can pay out of pocket to repair the table. This is unacceptable!

BUYER BEWARE! Customer service is nonexistent with Ashley. They sold us a kitchen table and a 5-year extended warranty through GBS, telling us that no matter what may happen to it in the 5 years, we would be covered. No one provided warranty paperwork or specific details. We were only told that any damage would be covered. We’ve had the table one and a half years and the finish is coming off. This table is rarely used and should not be doing that. The warranty company refuses to cover the claim because we did not call within 30 days of noticing the issue. The thing is, NO ONE told us about this 30 day window until today! GBS will not work with us to reach resolution on this and Ashley won’t work with us either. Ashley says it’s out of warranty and that we need to contact GBS. We are getting the runaround and no one has stepped up to assist us with this. We spent $239.99 for a 5yr plan that isn’t helping us. We have a damaged table and GBS, who should cover the repair, offered to provide a list of local service technicians we can pay out of pocket to repair the table. This is unacceptable!

We had Von as our sales lady. She was very nice and informative. Helped us with the financial part, and gave us many options on our sofa. When I come back I want Von!!!!

Had Dawn as our sales lady. Had a good visit and walked away with my couch😃

Cynthia is an excellent sales associate. Very patient and knowledgeable. Kyle is an amazing manager and helped to finalize everything. Superb customer service.

My sales lady was awesome. She was very helpful. Ashley rocks!

We enjoyed the purchase process with Von, the selection of furniture to choose from and no pressure to make a purchasing decision as we were looking.

Our sales person, Cindy was awesome. We went there and told her what kind of table we were looking for and she took us right to the perfect table. She also explained the different kind of stools and we purchased 3 based on her recommendation. After that purchase we decided we wanted this chair and she took care of that for us too. Manager welcomed us to there store. Cindy was professional and very helpful. I will definitely shop there again when I need new furniture.

Scott made our buying experience enjoyable, and it was flawless. We never felt pressured to buy anything. But he listened to our request and took us to the perfect sofa. Very satisfied. Update: Worst buying experience we ever had. The loveseat we got didn’t work like the store model. When we started to recline, the back went down, but the footrest barely went up. They tried to fix it twice and gave up. Didn’t work. Gave us a new one. It did the same thing. They said it’s just the way it’s made. So we went to another Ashley’s and the sofa they had there worked like it should, but not the loveseat, just like ours. I had to take videos of both pieces to make our point. FINALLY we were allowed to buy something else, which is barely better than the previous one. This took approximately six months. Be very careful at Ashley’s.

Andrea was super helpful and friendly. She pointed me in the right direction and let me browse without interruption and then helped answer all my questions. Highly recommend this location and Andrea.

I was looking for a particular dining room set. Lo and behold the first thing our sales associate showed us, knocked my socks off!!! It was absolutely perfect!! I am so happy! Plus the cherry on top is that it was “Buy one, get half off second item!!.” I left the store happy and feel I got a great deal..!!! Thanks Ashley Furniture… I was very impressed!!! 👍👍 Two thumbs up!

I had a very good experience with the person that helped Maycala

Good service quality products

Had a great experience they were very patient with me, I couldn’t decide between two living room sets. After I decided it was a easy transition!

Cindi was very helpful very good to work with and help us find exactly what we were looking for

Always very fresh and up to date. I live in the country and love being able to shop on line.

I do not recommend anyone to shop from here because they do not keep their promise. They said we can return or do exchange the sofas and loveseat within a 24 hours notice without problem when they were trying to sell the seat. After that promise we bought 2 sofas and a loveseat but when we put the two sofas in our living room we didn’t like one of the sofas and decided to exchange with same brand sectional. We called them within 24 hours but they said that they will not accept any type of return or exchange. So we went to store and they said same thing. We won’t give up until they keep their promise and find a solution for this problem. So be aware when they said something don’t believe their words and make sure you write that down on the agreement.

Very friendly and fair priced

Cindy Walsh was fabulous! I can’t wait to get my new furniture! She was very helpful!!! 😊

Informative sales lady! very professional!

Great experience. Great selection. Knowledgeable salesperson. All over wonderful experience.

Good sales staff very helpful and informative

We were shopping for a new mattress. Ashley had a great selection. Our sales rep couldn't have been better. Daniel Scanlon was knowledgeable, answered all of our questions, and most importantly to us, did NOT apply any heavy pressure. We made a purchase that day. Would go back to Ashley Furniture for future purchases. Ask for Daniel!

Rob was great. Gave us space to look for what we needed but was there when we needed him. Greeted us as soon as we walked in. Wasn’t pushy.

Had a very nice salesman and got a good product, but your checkout procedure was miserably frustrating. Could not get thru on your computers and spent 25 minutes trying to wrap up a sale with free financing. Ended up just putting it on my cc and now I’ll have to pay interest. Still took 15-20 minutes to do that because of your computers wait time

Salesman Daniel took excellent care of us and our purchase

Very bad customer service and bad management they don’t know what they are doing. I bought 2 sofas and 1 loveseat. They told me that if you refused anyone one of them or if they don’t fit you can call us within 24 hours and we will exchange or accept return without any problem. After I got my items I decided to return one of the sofas and buy a sectional within 11 hours. But when I call them they refused to do it. I do not recommend to anyone to purchase anything from this store.

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Horrible after-sale service. I have been trying for months to get some parts fixed under warranty, and so far, it's not fixed. Also have been trying for months to cancel the additional GBS protection plan since I found out how horrible the after-sale service is when my furniture is still under warranty. The furniture is not fixed, and the protection plan is not canceled or refunded. I don't recommend this place.

We have been buying from Ashley for years!!! We went to buy a sectional and their advertisement for the alleged sale is complete nonsense. Wednesday we were their and were told 25% discount this weekend. We return today and the sectional was only 25% discount if you financed for 12 months. All other financing would require a 10%, 20% or 30% down payment. And no discount full price. It’s not about the down payment it’s about not being clear of what the offer and or the sale entails. The sectional showed one price and it wasn’t that price we were sitting on that had extra pieces. So it was more money. So the sectional which was $3499 turned into over $4400 This is not the Ashley we have known for years. Rest assured we will never go their again. So people read and understand what you are buying, do not get taken.

DankelprovidedGreat service made sure to work for extra discount

I had a great experience with Andrea Ammonette. She took her time to explain my purchase and was very patient. She made sure I was happy with both of my purchases. Kudos to her!

Thank you for your patience with us and the wonderful service provided! We will definitely come back to this store!!

Greg Albers. Was very helpful in our purchase as well as very nice letting my wife and I pick out what she liked. Thanks. had a great time talking with Greg

I wasn’t greeted when I walked into store. Which isn’t a huge deal to me, however when I was finished looking around the store and needed assistance all the salesman were just huddled around in a circle talking and not paying attention to any of the customers. I spoke with one of the salesman regarding a couch and I was hesitant because of price and unsure if it would fit in space with the amount of pieces I wanted (modular sofa). He was quite pushy on getting me to purchase that day and kept insisting that “I didn’t need that many pieces for couch.” I was in between getting 4 or 5. Didn’t like that he was trying to tell me what to do with that.

Andrea was great to work with. Very knowledgeable and fun to talk to!

salesman was helpful showed me many options knowledgeable about the products.

Very nice salesman professional and helpful

Let me start by saying, if there was a zero star option I would choose it! We bought a leather sectional that did not fit when delivery was attempted. My husband is meticulous & detailed oriented when it comes to large purchases & measurements. The 2 delivery guys said they could not get it through the door. Which is insane to me, b/c we were able to get a similar sized sectional out, as we took out our old sectional in preparation for the new one. So, the delivery was not completed. We go to Ashley Furniture to pick out a sectional to replace the one that was not delivered. We picked one with a separate corner piece, so we knew it would fit. It took a week for that one to be delivered, so we had no furniture for a week. The day it was delivered we noticed several tears/nicks in the leather, which we reported to Ashley Furniture first thing the next morning. They said the repair company would contact us. A few days go by and my husband receives an email asking which parts were damaged & for pictures of the parts. He described the damaged parts the best he could & sent pictures. A few days before the scheduled repair, we received 2 large bags delivered to our front door step. We were never notified about any deliveries & we were gone all day. Which means our replacement leather for our section sat out in the rain all day. Repair guy comes out & starts taking off the pieces, without ever looking at what was delivered. He realizes that the delivered pieces are not correct, so he very temporarily puts the part he took off back on & did not clean up any of the staples left behind. Which is not something you want lying around when you have a toddler & a puppy. My husband calls Ashley Furniture customer service, more parts were ordered & sent. In the meantime we went to the store to discuss all that has transpired & our dissatisfaction. We spoke to an assistant manager who seemed to be understanding of our frustrations & said he would speak to the store manager regarding an exchange of the exact same sectional. We were very pleased with this solution, as we have been trying to just get our new furniture in brand new condition for about a month at this point. We were told the store manager would call us the next day. Weeks go by & we never receive a call. At this point after hearing Ashley employees & the contracted furniture repair employees place blame on each other & try to pass us off on one another, we are at a loss. We get a repair guy out here today. He tells us that we still have the wrong piece of leather for one of the sides, but he can replace the side we do have. My husband asks about the arm piece being replaced &, although we have the right piece of leather, the repair guy refuses to do it, b/c it’s not on his work order. So after showing up at 2:00 PM when the arrival time was scheduled for 9:00AM to 1:00PM, he was going to replace the back but not the arm. We are not at the point of my husband doing it himself. SO VERY DISAPPOINTED, ANGRY, & FRUSTRATED at this whole situation. WE WILL NEVER PURCHASE ANYTHING FROM ASHLEY FURNITURE AGAIN AND WE WILL ADVISE EVERYONE WE ONOW TO STAY VERY FAR AWAY FROM ASHLEY FURNITURE.

quick and helpful service

Great experience at SoCo Ashley. Friendly and helpful staff. Not pushy like some furniture stores. We Will definitely shop at this location again.

Salesperson was helpful and friendly. I only bought a couple of decorative accessories, but the checkout process was prohibitive. It took several minutes. If I’d known it was going to take so long to checkout items costing less than $20 I probably would have gone elsewhere.

The consultant listened to what I was looking for and she showed me possibilities for them. Put together a quote for those items as well. Definitely will buy a few of the items for my home.

I was very pleased with how I was treated David excused him self to visit with another customer and I thought his manners were excellent he refer to them as a guest not customer what a nice way to be

David was a very nice and kind person. He gave us plenty of space while looking and gave us a great quote when we asked him. He went over everything that we could get and what price that would be, laid out all the details and benefits we got. I recommend Ashley Furniture in Lemay. Thank you David!!

I would definitely recommend Ashley…especially Cynthia W. She was knowledgeable, personable and just a nice person!!!

Will NEVER buy from Ashley furniture again!!!! My husband and I bought 2 sofas from there a year and a half ago. The base is a trampoline style. This holds the cushions in place. We were talked into buying a $600 extended warranty to cover ANY damage that would happen. This fabric that holds the cushions up ripped on both sofas … after only having it for a year and a half. Ashley will NOT cover it and told us there is nothing they can do. So now we have spent thousands of dollars on 2 sofas we can not even use!! It’s disgusting! I have heard they used out sourced vendors during the pandemic so they could have supplies. Except what they got was TRASH!!! This is unacceptable!!! I will make sure everyone I know knows not to go to Ashley!! The mistreatment we have received since that purchase. There is more we bought and were told other promises that also did not happen. So for anyone that will listen DO NOT go there!!!!! Buyer Beware!!!!!!

Great customer service which a thing if the past these days!

love the fact they pay it forward

My boyfriend and I were looking for some new furniture for our new house. We found that Ashley had so many options, different prices, great deals, and a great staff. We entered thinking we would be lucky to buy a couch that day and left after buying a new couch and a new dining dining set. So happy and excited!!

im not getting paid or any discounts of any kind for my review. I'd highly recommend Ashley's furniture, the price and quality are hand in hand and the customer service is just right in regards to getting a quick sales pitch, briefing on the weekend deals and leaving us alone to browse and shop but yet close enough if I needed help.

Very good experience.

Debbie!!!!! She is amazing and was very helpful and understanding.. just went in looking thinking we couldn’t afford but ya never know!!!! She showed us exactly what we have been looking for.. If wasn’t for her our experience and our mood would have been different.. but she changed our day.. we appreciate her very much.

Outstanding salesman, Debbie Ritchie well versed on questions I asked. Gave me best deal! Very accommodating Very personable Would highly recommend her and Ashley Furniture Shirley Jaeger

i don’t know if i replied or not but our sales person , now cant remember his name, was wonderful… he made a deal for us we couldn’t turn down … he was pleasant to work with… we brought it home and put it in its place (two end tables and a coffee table) he got us a great price and we could not be happier… please let him know what a great job he did… over the years we have bought many pieces from there and will continue to do so…our family room furniture will be next… please thank him for getting us the best deal that night GREAT STORE 👍👍👍 thanks to him and your great store happy customer, Francie Beveridge

I was able to find what I wanted and they had a sale and I saved 20% off their price.

My sales person was very helpful.

Their furniture always holds up great and the customer service was on point!

Shopped and found everything I needed. The salesman John was very knowledgeable about mattresses and helped me find exactly what I was looking for.

We had a great sales associate Cynthia Walsh. She showed us several reclining love seats and was very knowlegeable about each one. We wanted something to take home as we lived 2 hours away. The one we loves was in shock. Incrediable staff at the STL area. Highly recommended!

Sales person Andrea was awesome. How ever that was the only good thing first delivered wrong item had to wait until next day to try and get my correct item want me to wait another two days to get wrong item removed and get correct item then I was like just get the wrong item out and give me a refund well if you have your delivery and even if it’s wrong you still can’t get the refund. So if I don’t get my correct item by tomorrow I will just sell what they sent which is a lot more than I spent and get enough to pay bill plus a little extra bottom line they don’t care if it’s there mistake the customer has to wait could have been taken care of the day delivered but no inconvenience the customer even more will never shop Ashley’s again. They also make sales people suffer because the they lose commission because delivery can’t do their job correctly and now you can’t even talk to a person in a store you have to call and good luck because you will get hung up on a lot

Helpful sales staff. Good selection. Thank you.

They sales people was really nice and helpful

Friendly & helpful staff! John was the first worker to greet us. He kept tabs on us as we were looking for a few different furniture items. He was helpful in guiding us through our options.

Von worked eell with me and found the exact bedframe I wanted.

My bed frame is not connected to the headboard properly

David was a tremendous help for finding our perfect bed and shelley was excellent definitely recommend too go to Ashley furniture

Always Quality Furniture that lasts a very, very long time, Great Customer Service that goes Above & Beyond! Furniture well worth what you pay!

Andrea was friendly knowledgeable and professional. a great representative for your company as was the gentleman that assisted us.

customer service, professionalism and great quality furniture

Sales people David and Makayla were friendly, helpful and informative.

very friendly, helpful and knowledgeable. beautiful furniture.

Makayla McCoy was our salesperson. She was very helpful and professional. We love the fact that all of their furniture is made in the US.. it was a 10 star experience!

It was a great experience! Cindy was so nice and helpful.

Makayla was my salesperson at Ashley at South County store. She was very patient and courteous even after I completed my sale but then found something else I wanted instead. She did not make me feel bad even though this caused more paperwork. She found the best deal for me and explained everything in detail and I am so grateful! Great place to shop for furniture! 😊

Great service. Very friendly.

I had an amazing experience Von and the store manager and another lady worked a miracle for me!!! I truly appreciate the 3 individuals who helped me at this location, beautiful people do exist ❤️

This place is the best. I was approached by a salesperson named Susie she was the best, very attentive, patient and knew her craft. I was very impressed 👏 and pleased with my purchases.

Andrea was an excellent saleswoman. She was very helpful and did not pressure you. She answered all of our questions, showed us everything we asked about and and sold us exactly what we were looking for. We had shopped around and Ashley gave us more for our money and better quality to go with it.

Mikaela was fabulous! patience, and kind! best furniture experience ever!

Susie was the best.. came back today and bought a rocker recliner.. once again Susie did a great job

Excellent customer service, beautiful products.

Josh was very friendly and helpful at the South county store The Manchester store was not so friendly

Cindy was excellent and went above and beyond for us! We are so excited for our new furniture! Highly recommend her🙌

Read the review's people

David W was our salesperson and he was so helpful with our mattress purchase. No pressure, answered our questions completely, and was a pleasure to work with. We have never shopped at Ashley before, and we were pleasantly surprised by the selection available. Mattresses are an expensive purchase and we have peace of mind with the service and warranties provided.

Great & beautiful shop, prices good. Scott was a great help today. We have bought a lot of our furniture, etc. from Ashley.

Very friendly and helpful service. Great help in finding something in my budget.

Very friendly

Bought a bedroom set!

They have a large selection of anything you are looking for and the salespeople are very nice and helpful and show you exactly what you're looking for. I love the store and people and have always found what I want!

Great selection and excellent service.

Adrianna was an immediate positive energy. She greeted me and we walked around some. What I like is no pressure as soon as entering a place. I knew a purchase would be made. Adriana has such good vibes. Thank you. And Trent was helpful also.

In my neighborhood and loaded with furniture to view

very friendly and easy to work with

friendly service listening to customers and allowing them to make their own decisions without persuasion from salesperson was please with interaction with customers thank you very much

I highly recommend Ashley furniture, South County. They have a great selection, and our sales lady Debbie was very friendly, knowledgeable, and helpful with the purchase of our mattress. We had a great experience.

My friend and I were very pleased with the service we got. We were approached by a salesperson named Susie. She was the best. Very friendly , professional and patient. She helped me pick out everything I wanted and needed. I recommend Ashley furniture for all of your furniture needs. Thank you Susie

Ashley deserves zero stars. Bought our furniture on 1/19/23. We had to wait until 2/10/23 to get it. 2/10/23 arrives and we had a hauler here to get our old furniture out of the house and Ashley arrives. Driver claims our floors had animal feces and animal smell on it and that they could not deliver. The said feces were the bolts from my old sofa that the hauler was taking away that were on the rug. Our house does not smell. We have dogs so yes it might be some dog hair but our house is not filthy as claimed by Ashley's Delivery driver. He went and called his supervisor and claims he was told to cancel the delivery. Said only other option was to leave the furniture in our driveway for us to carry in. He never waited for an answer and just drove off. They left some of their tools here as well.I called the Ashley store and went full Karen on them and used some very bad language because their driver was unprofessional and beyond rude. At this point we had no furniture!! We were out $3.3 K. We are rehabbing this house so yes it is messy. Ashley Furniture then cancelled our order because your CS rep said it was because I cursed and Yes I did!!! You have 3300.00 of our hard earned money and we have nothing. When I asked for my debit card to be refunded 3.3 K that we spent I was told if she got the refund done before noon I would get it on Monday. Well Monday is banking holiday so I am doubting I will see my money any time soon. I called Bank of America and there is no refund pending in their system. It would hang in their system until it posts to our account so no refund has been made at all. I will call Tuesday and initiate a dispute with Bank of America.DO NOT BUY FROM THESE CROOKS. The furniture is cheap junk. Employees are jerks or outright liars. Funny everything was great until the Ashley driver saw the African American that were hauling our furniture away. He absolutely reacted to that.

Sales associate was very helpful and knowledgeable he made our purchase go very smoothly

The staff was very helpful when we were looking for a recliner. I appreciated the fact that they let us browse through the store without bothering us. We found an awesome recliner at a great price!!

Susie was very helpful and we didn’t feel pressured.

The service was very friendly, they were able to explain everything to me.

scott explained things to us including options. he gave us a printed quote that we could review and compare other stores to. they also ha e a lot of product to look at in different price points.

They have a Lotta clearance. They have pretty nice people working over there.

if I could do zero stars I would!!Bought a couch, love seat, chair, 2 tables and a lamp.......couch was delivered with bent framelove seat has a holetable is scratchedlamp never arrived Reported the damages right away and have to wait weeks to get someone to come out and look at everything, and, each item is a separate appointment. been trying for 2 weeks to get appointment for the love seat and no one will call back to set it up. Total shit show!!! will be contacting the BBB next. Stay away from Ashley!!!!! prices are cheap for a reason.

This place was awesome. Checked 4 different stores and was shocked at how expensive everything was. Went to Ashley and Scott introduced himself in a friendly manner and didn’t pester us at all. We found several sectionals that were decently priced and the color we wanted. Scott was great in answering all of our questions and we are super excited for our couch.

Sales girl was knowledgeable and very helpful

Makayla, was awesome. I recommend her to anyone looking for furniture and professionalism. The manager Michael came over several times, making sure everything was going OK!

salesman Trent was awesome to work with, highly recommend

Von stuck with us throughout our shopping and was extremely helpful in the process of getting everything ordered, payed for, and delivered. She truly cares about your experience at Ashley!

Speak with John Roberts, he was very patient, extremely informative, knows what he's talking about, and very personable. Every associate working was very polite and friendly. John was our salesman and took his time to explain and educate us on the different styles and benefits of the vast selection of beds. Ashley's has such a wide variety of furniture to choose from, it would be almost impossible not to find something you like.

Susie is amazing 👏 thank you for your time

Amazing service from David! He was a huge help with making the right decision and was very nice! I’ll be going back to see him on any future purchases!

The customer service was excellent. Our representative, Debbie, was polite and professional.

Great selection; very friendly staff and very clean store!

We orderd a floor lampfrom this store and asked the sales person if we could return if we were not happy with it, she yes as long as we kept the rewciept. Not so!! Ashley refuses to accept our return. Due to a company no return policy. We were not informed of this, We are very upset with Ashley. I spent 3 hrs making phone calls to get this resolved and it did not happen. Shame on Ashley!

Our salesman was very knowledgable and friendly.

Everyone was friendly and very helpful

Scott was great to work with! Highly recommend this location too, the store manager was very helpful as well!

Ashley furniture should have been our first choice but Weekends is going out of business so we thought it would be a great option. We were wrong. Went to Ashley after weekends and Danial greeted us, gave us our discount paper with his name and walked away (did not hover!!). We found our 3 piece living room furniture cheaper than a couch at weekends, also came with 5 year protection plan and if not used we get a $500 store credit. It’s a no brainer to go to Ashley and please ask for Danial, he’s a great person!!

Great selection, staff is super nice and dont follow you around like they are stalking you lol! Great experience!

Staff friendly. Large selection

I liked the furniture, and I enjoyed the whole experience in purchasing a couch.

Chair is to big for my body type. Wanting to return it but was unable. I had a few people tell me they never would buy anything from there. So disappointed. I wouldn't even give it a star.

I had a wonderful experience and Susie was soooo much help. Felt like I made a friend shopping with her :)

Store was filled with awesome options. Daniel came to greet us and gave us a flyer with discounts. He asked what I was interested in today. He showed some options. He was respectful and let me browse without being on my heels. When I had a question, he returned and got the answers quickly. I ended up purchasing 2 reclining loveseats. Thank you Daniel for your help, service and professionalism!

We ordered a twin bunk bed from here and has been a complete nightmare. They ordered and shipped queen mattresses with a twin bunk bed. The manager by the name of Lori had me come down to the store to set-up the exchange for the twin mattresses. When i got there she tells me she was unable to process the payment through my lender due to no available funds. The mattresses they ordered wrong was holding up my credit. Said the only way they could guarantee the earliest delivery i would have to pay out of pocket. Which makes no sense because i have already paid for these mattresses. The new order is actually cheaper than what they originally ordered. She told me well you didn’t pay for anything your lender did. Very rude once again!!! Why would you have me come down here to tell me this? I told them i should have a early delivery no matter what because i should already have these mattresses. Its not fair my son has to sleep on the floor because of their mistakes. She than said i have 3 sons and they sometimes sleep on the floor. Really??? very rude!!i The other was i didn’t buy the items my lender did. She hung up on us once over the phone. The delivery company who brought the items stripped out 2 bolts to the bunk bed. When I noticed they took off in a hurry littered their trash in my neighbors property and also forged my signature on their completion documents. It seems corporate is impossible to speak with with no actions being taken. I advise anyone to spend their money anywhere besides Ashley home store

We ordered a twin bunk bed from here and has been a complete nightmare. They ordered and shipped queen mattresses with a twin bunk bed. The manager by the name of Lori had me come down to the store to set-up the exchange for the twin mattresses. When i got there she tells me she was unable to process the payment through my lender due to no available funds. The mattresses they ordered wrong was holding up my credit. Said the only way they could guarantee the earliest delivery i would have to pay out of pocket. Which makes no sense because i have already paid for these mattresses. The new order is actually cheaper than what they originally ordered. She told me well you didn’t pay for anything your lender did. Very rude once again!!! Why would you have me come down here to tell me this? I told them i should have a early delivery no matter what because i should already have these mattresses. Its not fair my son has to sleep on the floor because of their mistakes. She than said i have 3 sons and they sometimes sleep on the floor. Really??? very rude!!i The other was i didn’t buy the items my lender did. She hung up on us once over the phone. The delivery company who brought the items stripped out 2 bolts to the bunk bed. When I noticed they took off in a hurry littered their trash in my neighbors property and also forged my signature on their completion documents. It seems corporate is impossible to speak with with no actions being taken. I advise anyone to spend their money anywhere besides Ashley home store

Salesman knew everything we needed to know to buy a beautiful and comfortable couch to match our living room decor. Ashley Furniture has some beautiful furniture and decor and u would recommend anyone to go there if they are looking for furniture!

We found the perfect table and chairs. Our salesperson let us wander and only checked us on as we needed help.

So the store ordered the wrong mattresses for our twin bunk. They sent out queen mattresses. This experience has been a complete disaster. Manager of the store told me the soonest they could get the new mattresses out is 3 days which would be on a Tuesday. The problem is the pending mattresses won’t remove from pending until the truck comes back to the warehouse. So i would need to buy them in order to receive the mattresses on Tuesday. Otherwise i can wait until they come back and remove from pending. They can’t guarantee that i will be able to still receive them on that Tuesday. So now my son has to sleep on a floor until further notice because we already donated his old bed. After all this i will never recommend or use Ashley furniture ever again. Wish there was a option for 0 stars. Thanks Ashley furniture for this terrible experience.

They are just great people to work with.

The sales person let me decide on what I wanted before she approached me and she was helpful with my decisions

Ask for David! Seen some crazy reviews but our experience with David was amazing - we ordered our bed frame and bunkie boards in store and they were installed within a week.. Very pleased with the drivers who put everything together and thanks again David!

Great service with product delivered fast and efficiently. Thanks

Ordered furniture and was told 4-6 weeks. Took 9 months for it to arrive damaged. Avoid at all costs!

The service and knowledge from the salesman

They were very good to us I would recommend them to family and friends

William was excellent! Very helpful and quickly got me just what I wanted.

I didn't receive service right away but after I got cleared for a credit of $4000 by Acima. I became the most important man in the store. I purposely went in my work clothes to show I had income coming in. I felt out of place and alienated until they saw I was able to purchase that amount of furniture. Needless to say, I haven't did business with them yet and I may take my loan elsewhere. Hopefully I feel appreciated somewhere else.

Nice Store, not pushy to buy. Great furniture. We're excited.

Staff is fantastic! Friendly, helpful, and knowledgeable from start to finish. Selection is huge and prices are competitive.

Dan was very kind and helpful. Not pushy or hovering. Great job. Nice atmosphere in the store as well. Found what we wanted. Very happy with our purchase.

Sales person was very good. Helpful and knowledgeable. She was considerate in that she offered a w/c for my husband who has difficulty walking.

Very pleasant experience for buying furniture

Ordered a sofa sleeper on line. Everything moved quickly & delivery was scheduled. The day before the delivery, we had a large heavy desk & our old sofa removed.(Same dimensions, just not a sleeper) out of our front entrance with no issues. We have had other furniture & even large refrigerators delivered & removed from front entrance & informed delivery guys more than once. They refused to use front entrance without us signing a release in case of damage to our home or the furniture. Finally, with comments made under their breaths, they attempted to bring sofa in our back entrance, with no success, so they took sofa back & left. They told us that someone would contact us about what we wanted to do within 24 -48 hours. I received an automatic email informing a scheduled delivery date for next week, like the failed delivery attempt never happened. I found the same Ashley sleeper @ Midwest Clearance Center the next day & sleeper was delivered two days later, IN THE FRONT ENTRANCE WITH ABSOLUTELY NO PROBLEMS. I never heard anything from Ashley so I called to cancel & talked to a very foreign speaking gentleman who did finally cancel my order ( I think) after much repeating back & forth. Never received a cancellation confirmation as promised. Not a very good first ( and last) experience.

The salesperson was friendly and helpful. The furniture selection was good,

The sales people inform you about your product in all areas. They explain everything about your product. They explain everything you would like to know. They are excellent to do business with.

because when they mess up ,know one in company can help you and it takes hours and days to get fixed

courteous employees. good selection

Will Never Shop there Again! Do Not pay the 170 dollars for White Glove delivery, because that’s not what you’ll get. The experience literally left me in tears, and Ashley Furniture won’t help you once the furniture is delivered. They told me they don’t except returns, or handle issues with delivery, or give you a refund when the furniture went down 300 dollars in less than a week. Once it’s delivered they basically tell you it’s not their problem, call customer service, who say they make a complaint, but yet NO one ever calls you back. Worst experience I’ve ever had buying furniture and I will never shop there again!!

I found exactly what I needed and it's a great place to get furniture

Loveseat arrived and was delivered as scheduled Delivery man said there was one problem. He said there was no hardware to connect the back of the center councel to the loveseat. He assured us that the recovery team would be out the same day last Tuesday or Wednesday to finish setup. Needless to say I did not receive the call that he talked about but have been texting to try to remedy the situation. Now I have been told the hardware will be shipped to us and we will have to call to set an appointment to finish set up when it arrives. After paying $2000 for a beautiful reclining powered loveseat and $250 for set up we are disappointed in Ashley Furniture which came highly recommended to us by our son.

Josh was great! Very helpful and not high pressure!

Prompt and courteous service Knowledgeable staff Friendly! Josh was awesome! He heard what I was looking for and guided me to the perfect pieces for my home!

Debbie was great.

friendly staff, really good prices

Our shopping experience was great! The employees were kind and helpful. David did a great job and made our visit so easy!

Trenton was a very good in helping me choose my items. I'll be telling others about Ashley.

We were greeted asap when we walked through the doors. Our sales lady was very helpful.

David was a great sales associate. I love Ashley’s soco and give him a 10 plus.

Fast, friendly and knowledgeable salesman! Will buy from Ashley again!

I would give this company zero stars if I could. Our couch came damaged. It was small so we didn’t make a big deal. Now we have noticed our table is cracked. My husband has called MULTIPLE times and is always told someone will come to look at it and a supervisor will call him back. No one has ever called him. Then he gets an email today stating that they can’t help him even though we were given a sheet in store saying cracks are covered up to 5 years. We bought this furniture for our first home and spent 8K yet can’t even get a call back. This company is a joke and doesn’t care about their customers. Horrible experience. Spend your money elsewhere.

customer service was outstanding. They also had a huge selection to choose from

Ashley has helped us choose new furniture for our new home in Illinois. They listen to what you like and want.

Great variety, no pressure environment. Our saleswoman Vaughn was awesome to work with!

Susie was lovely to work with!

They do a great job not coming back out after calling for over a week fixing things now our bed split in half the delivery guys are lazy

Excellent, professional salesperson. Answered all of our questions and very helpful in suggesting coordinating pieces of furniture. No pressure at all to purchase .

Our salesman, David, was super nice, made everything easy as far as our purchase. Will definitely be back, been buying furniture here for years!

Very nice. Try to help showing the items needed. Been buying furniture for years.

The staff was nice and accommodating upon entry. The store had a wonderful selection of furniture and the sales representative, Susie Eichholz, even found the exact sectional we were looking for online. It was not in the store, but ordered from her and went on our way with a delivery date of 7-8 days out. We were in the middle of a military move across country and just closed on our house. My kids 2-4 years old were staying in a hotel (only covered by government for 10 days) until we received furniture. Due to the sales representative not processing our payment we did not receive furniture for nearly a month rendering our family to use blow up mattresses and lawn chairs until we received furniture. The mistake is excusable but the lack of ownership this sales person displayed when I brought the new delivery date to her attention was unacceptable and will tarnish the relationship I have had with Ashley’s since my first purchase in 2004. I wish you a better experience at the Lemay Ferry Ashley Homestore. Update: there was a response to this review stating to send information to them, so we could discuss further. Sent email and after 10 days, nothing. Awful customer service.

Ashley had a wide variety of options to choose from which is amazing! Our sales person Vaughn was an absolute dream to work with! Highly recommend checking them out.

The furniture quality is excellent

Vaughn helped me buy two beautiful couches. I’m thrilled with the attention, the service, and the price.

Fast, hassle free experience! Our salesman, Josh, was great and very helpful!

Salesman was very helpful and knowledgeable.

salesman was very helpful

Way too pricey for me

Cheap furniture did not and will not ever purchase anything from Ashley

If I could give this place a 0 star review, I would. Awful awful place to do business with. I wouldn't recommend them to anyone. After months and months of waiting for furniture we FINALLY received it...BUT....it couldn't be put together because they didn't have the hardware to build it. Told the delivery guys to go get it from the warehouse and come back (we also offered to go pick it up for them). They said they couldn't because they were behind on deliveries. Turns out that our hardware wasn't even in the warehouse at all and had to be ordered. Estimation on arrival of hardware is mid October. Once it arrives we have to schedule time off work for it to be finally put together. Our dining set has been in pieces on our kitchen floor for a week now and it'll end up being a month or more before it can be assembled. Ridiculous. We even went to the extreme of buying our own hardware to build it ourselves...and none of it could be used because of special sizing of screws. We've called customer service and stated the inconvenience and all they could do was offer us a $78 credit on our account. $78 on a $2,000 dining set that we finally got after 6 months of ordering but can't even use. Unbelievable. Keep your $78. And my family and friends will all be warned to do business elsewhere. Side note: the manager of the south county store thinks he helped us out by having an associate call us for her to not do anything but listen to our issue and tell us we needed to wait at least 2 weeks for the hardware.

William was very knowledgeable and there was no pressure. One item I did not like was that it was implied that you get a monetary refund, if you don’t use the protection plan. Fine print says you get an Ashley credit for the refund. Two of of my three items have damage. I am demanding replacement of these items. We’ll see how this process plays out. I expect good results. The delivery guys were very nice.

Everything was good and I appreciated Williams help and knowledge. The one thing I did not like, is when he explained the protection plan. I wanted it but he made it sound like I got my money back, after 5 years if I did not use it. Reading the fine print, I discovered that Ashley only issues an Ashley credit for the protection plan money. That is a fairly bid issue and I would have liked to informed of that.

Friendly, informative, helpful, made it easy.

Long wait. But delivery was efficient.

It's a learning experience....

It was great. A wait for it to come to store. The delivery team was early for delivery so no waiting there

Nice people, so much to choose from. Beautiful furniture and the facility is so beautifully decorated They don’t rush you take your time look around sit for a while. Nice place to shop

clean and open store friendly staff

Ordering my new furniture was quick and easy! Katie was excellent and very professional! We can’t wait to see it in our home!

Purchased a dining room set December 16, 2021. Still waiting 6-8 weeks for delivery and it is September 2, 2022 when I am submitting this. Almost a full year! Called a few times and visited in store to understand what’s going on, not much help. Gave them full payment in December and I think it is fair to ask for some compensation as they continue with production delays. They were unwilling to give me anything. Will never purchase anything from them again

Communication is absolutely HORRIBLE. You'll almost never know when your delivery date is because they have you pick a day for them to not even confirm it so you've wasted 3 days waiting on furniture for it to NEVER be noted in the system. The store did not even apologize for the inconvenience.

Communication is absolutely HORRIBLE. Delivery dates were always miss informed, going on two months now. No compensation either….just a I’m sorry you feel that way.

1 star not for sales staff but for delivery and customer service site complications. First off, I have tried multiple times to speak to someone over the phone about the status of my order (last week and just now). I just waited 10 plus minutes on hold, the line than rang as if I was about to get through to someone and then no response. I stayed on the phone for 1 1/2 minutes with no line of communication. This happened last week as well when I tried to get through as there was a miscommunication about the delivery date. Today, I received a text message about my order being delayed and needing to reschedule a delivery. I had questions about the delay and did not want to just confirm a new date so I tried texting back asking for someone to call me to talk through the details. No response yet as I am sure it is an automated system like everything else. If you have to reschedule or change your delivery date good luck trying to get through to anyone other than a computer.

Customer service and quality.

Absolutely terrible. We were completely lied to about the terms of a warranty program. We were very disappointed after spending quite a bit of money with the company. We really had problems from start to finish with this company. I would not recommend working with them.

We ordered a dinning room table on 1/22/22. We were told 8 to 12 weeks then when We would call to get updated they would just keep saying 3 to 4 more weeks every time. The dinning room table showed up today 8/19/22. The install guy broke the table due to him using a impact drill to tighten the four bolts. They also dropped a part of the table scratching and taking a big chip out of our hardwood floors. They did luckily have another table in stock somehow but took 8 months to get ours. I wouldn’t recommend to buy anything from them. This is now our second bad thing that’s happened from buying from them. Hope you have better luck then we did. The customer service people also aren’t the friendliest bunch of people either.

Susie E. Was a wonderful salesperson. She took all the time you needed and was very informed and honest about the product. I love my new furniture.

I will to my friend the quality is very good my husband say is nice the chair is nice .

I bought a table in February, we were told it would arrive by April, and it didn’t get here until mid August. The customer care team kept leading us on as if it would happen in three or four weeks from whenever we complained. I do not recommend Ashley furniture at all!

Everybody there was very nice and courteous and a beautiful store

Was able to look and compare items without someone up in my business bugging me and then when I did need help they were ready to help me. I have bought from them before and will go back when I’m ready to buy more furniture.

Dan did a great job listening to what we wanted and guided us to the perfect living room set! Things were easy, quick and we got a great deal!

Our salesperson was good and took a lot of time with us. Unfortunately 4-6 weeks for delivery turned into 5mo for part of our order and 8 mo for the rest of it. Every piece came in with some type of damage from manufacturing. Still working for repairs or replacement. I was really disappointed in the quality of this product and the delivery timeframe. Our delivery drivers were good though.

The store sent the wrong piece for the bedroom set and they don’t care to fix it. Customer service is a joke. They were rude. I will never buy again from them.

Just bought this living room set! Absolutely love it and cannot wait for it to be delivered!

We purchased a couple sofas and an end table from the South County store. We were helped by David. He was very knowledgeable about the current promotions as well as thr products. He made our buying experience very enjoyable. We feel like we got a great deal as well as taking advantage of their 0% interest for a year. We'll be going back soon for a new table and chairs for our kitchen. I highly recommend our salesman David for your furniture needs.

Excellent customer service... Love the furniture too.

Cindy, my sales associate, was extremely knowledgeable and knew the products! I am super excited to get my delivery!

Sales people very friendly and helpful, nice furniture to choose from and reasonable prices

amazing staff!!! amazing products

Great customer service. I bought a bedroom set, the sales person told me it should be in by the end of August. Let's see, because Value City Furniture told me it would t2 to 16 weeks. So I chose Ashley Furniture.

I shopped at the Lemay store and I had the privilege of working with Susie she was awesome

I ordered a new remote for my husbands lift chair. The remote doesn’t work anymore and my husband is handicapped, this was in June I still haven’t heard anything or received it. I try calling but never NEVER get an answer.

The sales associate was great. Took the time to get us what we wanted. The delivery service was top notch. Nice guys. Made me smile. Hey Lowe's you need guys like this because you stink. I am already looking at more furniture.

they are friendly and very helpful

Cindy Walsh was our sales associate. She was very informative and sold us a Temper-pedic. It will arrive Wed. So excited.

This is my go to for fresh and up-to-date furniture. And the staff are always friendly and will to work with you 👍

Sales staff way to pushy. They rush at you as soon as you step in the door.

Never buy gift cards from here unless you/the recipient are planning on using at the specific store you bought it from. Cannot use it online either, no returns of gift cards, and absolutely terrible customer service. Avoid at all costs.

Great finding what I needed—two chairs for my grandsons bedrooms. However, plan to order early!! I ordered these chairs in early December 2021 for birthdays, only to receive yesterday, July 21, 2022! It took 7 months!

Cindy helped us find the perfect chair for my husband. We ended up buying one for me and the matching couch. Thanks for 30% off Ashley!!

The sales staff were very concise, efficient and friendly

Great salesperson helped me find exactly what I was looking for. Delivery was on time & I had no problems.

It was wonderful! The assistant manager was great. He help me a lot.

Salesperson was very nice and accommodating

Customer service was excellent

Terrible customer service!!! We went in with a budget and were told needed to spend more. The sales woman then told us she going to “mom “ us and show us what we needed. We left and went to mattress firm where they didn’t treat us like children and were absolutely willing to work with us on what we could afford. Highly disappointed in how my wife and I were treated.

Ashley had the exact color I needed for bedroom furniture. Went to the one at 4432 Lemay Ferry 63129 and was assisted by Kourtney Harris. She was very helpful in assisting me in what I needed

My girlfriend and I were looking to buy a sectional last night, and we didn’t have a great idea of what we wanted. Daniel greeted us promptly upon our entrance, and was very friendly. He was extremely helpful when it came down to the financial aspect of things! All in all a great visit.

We really had a great experience the sales associate was very helpful and knew right where to take us in the store.

We worked with Dave at the South County location and he was great. We found exactly what we wanted at a good price.

Friendly, knowledgeable but do not hover over you while your looking.

Great experience sales was awesome found exactly what I wanted

Kourtney was very professional and helpful. Her experience shown through at every bit of her helping me with my purchase.

ASHLEY HOMESTORECustomer service is horrible. Buyer Beware!I was referred to Ashley Homestore by another furniture store. I will go by that store to tell them maybe they should think twice before referring people to Ashley Homestore.We asked for a wood table, it is pressed wood with a vinyl covering only found out after the chair tipped over with me and it chipped like plastic.My dining room chair caused me to fall by tipping over as I got up. I have been waiting for service to come repair the chair for weeks. I am male 77 yrs old and I think I have a fractured hip from the fall. After 6 calls and numerous transfers and unbelievable hold times I got aggravated and said to the sales clerk, when I finally got someone from the store, maybe I should get a Attorney since I am hurt and you seem to not be able to help me....that was it. They will not talk to me at all, literally!The in store customer service needs much training especially the blond woman, Nasty Attitude even after I said I was not going to an attorney. All I want is the chair repaired. She said we cannot talk to you.They sent the parts several weeks ago and they are in my apartment. After 4 more calls, and I document everything, names, times and dates, I went to the store today. OMG the blond was like a viper. Would not help me because I said Attorney to the sales clerk previously in one of the 12 calls over the weeks. I mean would not help me at all even when I said I am not going to an Attorney, just repair the chair.Last purchase they will ever get from me and I will warn everyone. They are great with you while you are buying (but do not tell you that the furniture is pressed wood with a vinyl covering) but if something is wrong you go through pure hell to get help! we are waiting for two end tables to be delivered (another 10 weeks) and if the chair is not repaired soon we will cancel the end tables. which also are not real wood and covered with the same cheap covering.I was referred to Ashley by another furniture store. I will go by that store to tell them maybe they should think twice before referring people to Ashley.We asked for a wood table, it is pressed wood with a vinyl covering only found out after the chair tipped over with me and it chipped like plastic.My dining room chair caused me to fall by tipping over as I got up. I have been waiting for service to come repair the chair for weeks. I am 77 yrs old and I think I have a fractured hip from the fall. After 6 calls and numerous transfers and unbelievable hold times I got aggravated and said to the sales clerk maybe I should get a Attorney since you seem to not be able to help me....that was it. They will not talk to me at all. The in store customer service needs much training especially the blond woman, Nasty Attitude even after I said I was not going to an attorney. All I want is the chair repaired. They sent the parts several weeks ago and they are in my apartment. After 4 more calls, I document everything, names, times and dates, I went to the store today. OMG the blond was like a viper. Last purchase they will ever get from me and I will warn everyone. They are great with you while you are buying (but do not tell you that the furniture is pressed wood with a vinyl covering) but if something is wrong you go through pure hell to get help! I am still waiting for the repair and probably after this review I will never get it. But we are waiting for two end tables to be delivered (another 10 weeks) and if the chair is not repaired soon we will cancel the end tables.Buyer Beware!Every word in this review is true. I have all documentations.

Von was the best! If you want a great and patient rep who knows about all the items available at Ashley’s, ask for Von!

I had a great experience working with Susie Eichholz when buying a bedroom set. She answered all my questions and was very helpful and pleasant.

Yesterday, my 81 year old father, who is a retired Vietnam veteran, and his 92 year old girlfriend returned two mattresses because obvious defects. They then wanted to replace those mattresses with new ones, but dad needed a more firm mattresses that cost $215 less. When we spoke to the store manager about getting the $215 refund, he said we could get it as a store credit, but could only be used for an item costing $215 AND requiring delivery. He insisted that was part of the store comfort policy. My wife explained to him that this is a warranty issue, not store comfort policy issue. The manager insisted that the policy would be followed. Essentially they stole $215 from two old people who already had defective beds.

The customer service is very poor and the employers are very rude

Great quality with a great price and quality sales people

The sales experience was great. The delivery experience was tainted by the fact my delivery window was 6:45 AM to 9:00 AM. Too early for this senior citizen!!!!

I thoroughly enjoyed my experience at Ashley Home store. I received exceptional help from Debbie Ritchie. She helped me find everything that I was looking for and was very knowledgeable about the discounts and sales. I was really impressed with my overall experience. Thanks again. 😊

Jimmie was very knowledgeable and helpful.

I had an issue with a purchase I made. They credited my card for the payment i had made without contacting me about it. I called the customer service line 5 days ago and have yet to hear back. I will never do business with them again. I think they need new management. Businesses cannot stay strong enough to succeed with this type of service.

We purchased a sectional sofa at this store on May 21, 2022. The employees in the store were friendly and helpful. However, when the sofa was delivered, it was discovered that an error had been made at the factory and two of the legs could not be installed. We had the choice to have a technician come out and fix the issue, or send the sofa back to be repaired. We elected to have the tech come out and we were assured that within 24-48 hours someone would call to schedule the repair. As of June 8, no one had bothered to call. Mind you, this was after multiple calls over multiple days to the store and being transferred over and over again to people that did not know how to fix the problem. We called again yesterday (June 8) and were assured that we would receive a call today (June 9) to schedule the tech to fix our sofa. What we got was a robo call which told us the EARLIEST a tech could come out was July 20. That's right, 2 months after the purchase of the sofa we might get someone to fix it. Maybe. We actually scheduled a repair for the 28th of July since the 20th unfortunately wouldn't work. Now supposedly someone will call on July 27 to schedule a 3 hour window for the tech to arrive. That's 9, count 'em 9 weeks after the sofa was delivered. At this point, I can't say I would ever buy another piece of furniture here. Is the furniture quality so bad that the tech is that busy that they are 2 months behind making repairs? Yikes. We really like the sofa, but the service has been terrible.

Reasonable price good salesperson not a lot of pressure on you when you come in

This place is awesome. The quality is #1 . Wouldn't shop no where else. The customer service I give a #10 being the highest

Horrible Experience. I wish I could give a store/company a negative star review. I ordered 2 brand new beds mid APRIL and was told I would have them both MAY 19TH... When the beds didn't show up then, I was told Yet Again That I would have the both beds on a later date of JUNE 5TH.... AGAIN I STILL DONT HAVE THE BEDS FROM APRIL! At Ashley Furniture HomeStore, we live by the slogan, “This is home.” When it comes to our employees, we know that work is a 'second home. This Slogan is Complete Rubbish and I'll never use, refer or send anyone to this store or company ever again...

friendly and good service

Awesome customer service and Mike took very good care of us.

“Estimated date” has been pushed back over 4 months. You shouldn’t have to wait this long for a $700 coffee table (especially when paying in full up front!!!) I do NOT recommend this store and their shiesty tactics.

David was very thoughtful and respectfull.

I had the experience of working with David W. At Ashley in St. Louis Missouri at the South county location. He was extremely helpful and knowledgeable of all of the items in the store! Super friendly and passionate about helping the customer! He immediately made himself available the moment that I walked into the store. I will always shop at Ashley because of him. Thanks for hiring wonderful people!time

Bought a queen mattress. No idea I’d drop $5k. The sales person, Susie, was great. Took plenty of time with us and gave her personal recommendations partly based on her time with the company. She also had a credit background that was a plus. The only downside was arranging the financing with the holiday sale. I am an existing customer who bought prior goods online. The the bank that financed that purchase couldn’t find me as a customer now that I walked in to buy in person. Luckily, Susie figured it out and after 2 hrs, my $5k mattress will soon be on its way.

We had the pleasure of working with Kourtney and she was great to work with in store as well as via text or email as we were out of town and service was not great. Over a holiday weekend knowing it was busy in store she gave her attention like she did in store. Thank you Kourtney for the easy effort of buying our whole house.

My husband and I went for a sofa and the selection was awesome. Jimmy was our sales rep and we told him what we wanted and our restrictions and he was on point. He sold us on a small sectional with a chaise lounge and an accent chair that will fit perfectly in our home. I highly recommend Ashley for your furniture needs.

Jeff was awesome!! My fiancé and I made our first big purchase and Jeff walked us through everything and made it stress free!! Can’t wait to see our new furniture

I was support for a friend who has been furniture shopping. The experience was wonderful and my friend found furniture she really likes at very reasonable financing. The store welcomed my older 17 pound dog so Barkley got to come with us.

We walked in knowing what we wanted to look at. Both items were on the floor. Made a decision and walked out 30 minutes later. No pressure to purchase anything else other than a reminder that when we are ready to buy mattresses, they would appreciate the opportunity to help us. Will update if we run into delivery delays or service issues.

Reasonably priced, good quality and I had an excellent experience with Dan my sales person.

We found what we have been looking for at a reasonable price. Walter made the transaction very easy. He was very knowledgeable about the product, warranty and financing. Thanks!

Kourtney, with a K, was outstanding! My daughter in law and i told her what we would like to do and she made it happen. I highly recommend Ashley Furniture on Lemay Ferry.

The sales team is awesome and worked to find what we were looking for.

This company is in a tail spin operationally. I ordered furniture there in June 21. It is now May 22 and I don't have it and they can't tell me when it will be delivered. They have had my 4k for a year. They have a sales team at the store that his helpful... But I don't know how anyone can have confidence that the overall company will deliver what they're selling. The furniture I still haven't received is still on their showroom floor so someone else could go purchase it today. Be advised.

Very easy going atmosphere! Susie was great! Will be back in the future!

Great service no pressure

Aweful experience. Given the run around about furniture delivery dates, delivery promised and canceled. No help from customer service at all.

My experience at the Ashley Store (South County, St. Louis location) was really good! I was welcomed as I came through the door. After being greeted and welcomed, I was immediately assisted by David W. He was very helpful in making sure I got what I wanted without pressuring me into any purchases. Go to South County and ask for David!

We were very happy with our shopping experience. Very professional and helpful. Jeff was very knowledgeable and friendly.

Every payment I make is adding money to my purchase instead of deducting it. It’s been 4 months, haven’t missed a payment and I owe MORE than what I originally financed. When I use their online customer service they deny it. When I call they put me on hold for 45 minutes! Stay away from Ashley furniture, you’re going to get robbed.

We had a great experience at Ashley in South County. David was extremely helpful with all of our questions and very patient with us, including showing us other options online. We appreciated all of his assistance and will be back!

Hi so this is my second time here! As I walk thru the doors no one approached me and ask me for.any help! Two out the five employees was busy and Cindy as she was with someone ask me do I need help but was helping someone as well. So she assisted me and told me that she's helping someone but she will get me help right away! So while Walter was finishing up with the other customer he came over and helped us!! He was getting off of work when helped us with our purchase!! I really thank him for taking the time out great attitude help us get the bang for our buck and was patience and kind!! If it wasn't for them two I would just walk out the door!! FYI don't judge a book by its cover which mean how they dress doesn't mean the money don't spend either!! Walter we really thank you for your outstanding customer service!! I will send all my family and friends that's want to purchase furniture to you and you only!! God bless❤️❤️

We have spent literally over$10,000 in the past 4 years. With our first purchase there were many delivery issues so I was credited the delivery amount. Fast forward to this past weekend. We had a claim in with GBS (for over a month before they decided what to do) and ended up having to get a new sofa due to the inability to fabric match. Of course prices have almost doubled in 4 years and the amount of the credit was the amount originally paid for the sofa—$1099.99. I got a phone call this morning that because I had the DELIVERY FEE waived in 2018 that would have to come off the credit of the sofa. This is so wrong! I will no longer do business with Ashley Furniture.

This is the only place I get my furniture. I have always had a great experience with Ashley

I was told my order would be delivered by may 14 never received a call I called and said would be delivered by the 31st so I called again and now won’t be until June 15 all while most of it was in-stock when I ordered in April why the continuous lies

Story too long to tell. Horrible.

Very friendly and knowledgeable!!

The shopping experience at Ashley was wonderful. Kourtney was patient, easy to work with, and friendly. I ordered a living room set, bed, and mattress. The delivery team is awful. My first delivery went smoothly, I received a text, called to schedule my delivery date, and received a confirmation phone. The delivery driver came out, delivered my chair, and was courteous. My second delivery was not so great. I went through the same process. The drivers came to my home to set up the bed and deliver the mattress. During the installation process, they realized that my adjustable bed will not fit with the style of bed I choose, they stated that they will have to "cut holes in the drawers" to get the adjustable base to fit. I told them that would not work and that they would have to take the bed back if there was not another option. I stepped out of the room and her one driver state that he us "not taking thus bed down" he had a nasty attitude. One of the drivers called the distribution center and they stated that they would work with the store to get this rectified, the drivers left without completing the setup and stated that someone will call. Days went by and I never received a call. A week and half later I received a text stating that my order is ready for delivery. I called the customer service line on 4/11 to schedule delivery ), I was informed that the bed would be completed and the sofa would be delivered on 4/13, no one showed. I called the customer service line stayed on the phone for 4 hrs and was told that there was nothing they could do and that the set will be delivered on 4/15. I called today and was informed that the items is not going to be delivered until 4/19. This run around is getting ridiculous. It takes hours to speak to a supervisor and when you are transferred the call "gets disconnected".

We went to the Ashley store in South County(St. Louis,) and found three wonderful employees! Von, Susie and Michael. Each of them was extremely helpful - we felt like they cared more about our happiness with our purchase than “making a sale”, as we have experienced elsewhere. Our purchase and all the options were explained to us in great detail. This was also close to their closing time and at no time did we feel rushed. Michael, the manager, greeted us and assisted in the sale and made sure we were completely satisfied. We will definitely be back to this Ashley store in the future as we anticipate purchasing additional pieces for our bedroom set and for all future furniture purchases. Great job Von, Susie and Michael!

We had a great experience, our sales associate Walter Henderson was awesome. Walter was patient while we browsed around and answered all our questions. We ended up choosing our furniture and getting the best possible price available thanks to Walter who was very kind and helpful!!

I purchased some furniture from them and purchased a warranty on the furniture and they suppose to give me my money back if I don't use the warranty and I didn't use the warranty so now they do not want to give me my money, they told me have to use the $250.00 and I gose to spend the amount now they said that have have to spend $500.00 more with that.

I was thinking all the way out here to this Ashley store saying that I have patio sets which I did not have patio sets it was a big patio set for house and I need one for an apartment

Jordan helped us with picking out a coffee table and even price matched for a better price. Thank you!

Purchased furniture from Doris, she turned out to be very rude and condescending after the sale. She should be fired immediately.

My sales associate Cynthia W was super helpful, friendly, and nice! I have purchased merchandise from this same location many times and I am always pleased with the service and merchandise. Thanks Ashley for always making my furniture buying experience a pleasant one! Signed, a repeat customer. 😃

We bought furniture back in August of 2021. Still have not received all of the pieces but they have all of our money. Every time I call it’s pushed back another 2-3 months. The manager told us it would take 6-8 weeks. Today 3-22-2022, the girl told me now June or July for our bench 2 chairs and a server. I want a full refund and for them to pick up the table and 2 chairs. Today the girl told us they have a no refund policy. When I called a couple minutes moths back, they told us we could have a full refund. Never will we buy from Ashley again! They take your money and do this. You can never get thru to the store, it’s a call center. They never answer their phones because they don’t want to hear about the complaints. Don’t buy from Ashley Furniture!!!! 6-7-2022. We’ll we still don’t have our furniture that has been paid in full for almost a year now. They have someone that sends us a email saying it will be in soon we will contact you. Ashley Furniture is the worst place to buy furniture. Don’t do it. Buyers beware of them.

Find the right hard working salesperson and you’ll get your product. Find the wrong salesperson there and they will leave you hanging

David was an exceptional help! My husband and I looked over multiple stores trying to find the best option and price. Ashley was the only one who checked both of those boxes.

Good prices

My frame for my couch broke and is not covered under the warranty. Only have had it for 3 years. So I spent all this money for the warranty and can't use it. Don't waste your money at this company. Everything is over priced and cheaply made.

Susie was so helpful with making the financing process as easy as possible, making sure we got the best deal on our bedroom set!

Horrible customer service and delivery business practices. There are literally several complaint groups set up against them. Do your research, wish I had.

It’s a very horrible store is not recommended at all. The customer survive lady so rude the manger in the middle of talking said cut off this is beyond the disrespect.

They were very nice to offer assistance, but we just wanted to browse. Problem is almost nothing had a price. All the tags were a ‘monthly payment’.

When I came in the store I was immediately greeted. I was able to walk around and look at everything with employees checking in with me. This was very nice because I didn't feel like I was being forced to find something just because there was a sales associate by me at all times. When I was ready to purchase Walter was there to help me right away and made the process very smooth. Over all a great experience

The store associates were great. The product and whole delivery process has been a nightmare. We ordered a couch in Sept 2021 and it was delivered in November. It was not the same as the showroom. It looked the same but was the equivalent of sitting on a leather covered park bench, so they said they would replace it but it would be a couple months. Finally the new one comes and it’s the same issue. No where close to the comfort of the one we chose. So we exchanged for a different couch and was to be delivered yesterday during a sleet storm that everyone was aware of. They pulled up in front of our house and refused to bring it in because of the sleet. The driver was rude and didn’t seem to understand why we were upset. Hung up on my husband so we had to walk out to talk to them. Just was a jerk. Called Ashley to complain and was told that the warehouse manager would call me back. Never got a call and now my delivery is pushed out a week. Just the worst customer service ever.

Great experience with our sales person Scott. He was informative without being pushy and was patient with our selection.

I purchased a dining room set in December. I was told I could check on the delivery status every month or so to see how long we would be waiting. I call in Feb and it's no longer available! I go up to the store and ask what the heck happened and they weren't even aware that the table was discontinued! I will not shop there ever again.

Just bought a sofa with Ashley furniture store. Was very impressed with salesperson. Very helpful and very nice. Would definitely recommend.

I used to be a fan of Ashley furniture and would always recommended them to my friends. NOT ANY LONGER! I bought a sectional and paid $2500, hoping for the quality I have always expected from Ashley. After 6 months, there were balls and piling all over the fabric and the cushions were looking flat. I decided that since I had purchased the 5 year warranty, I would wait until after the holidays to have a technician out to fix the DEFECTIVE fabric and cushions. When I called to make a claim under the 5 year warranty, I was told that it doesn’t cover defective fabric / cushions – it only covers accidental spills. I was also told that my 12 month manufacturer’s warranty was already expired and there was nothing they could do. So I called Ashley customer service, thinking, “Surely Ashley will make this right and fix my defective fabric and cushions – on my 1year and 4 month old couch.” I WAS SO WRONG! After 3 calls to Ashley “customer service” and another call to the store location where I begged the store operations manager to send me to someone who could help me, I was told by an “Internal customer service rep” that if I wanted to have the defective fabric or cushions replaced, they would send a technician out for $65 to look at it, AND they would charge me for replacement parts and $130 per hour for labor to FIX my 1 year and 4 month old defective couch. I was even further disappointed when I tried to flip my cushions over to hide the defective wear and piling on the fabric only to find that the rest of the cushions are covered in cheap, black fabric AND NOT the fabric the couch is made out of. This sectional LOOKS SO WORN that I am embarrassed when people come over. There are cushions that are almost thread bear and the balls and pills on the fabric are on every surface of the couch. THIS IS UNACCEPTABLE! I didn’t buy this at a discount furniture store! I will NEVER recommend that my friends, family or coworkers shop at Ashley. The prices are FAR from reasonable and the QUALITY is SO disappointing. I am now stuck with a cheap, worn out piece of furniture that I paid $2500 for only 1 year and 4 months ago. WHAT A SHAME! I have been told that Ashley will DO NOTHING TO make this RIGHT. I wish that I had read the reviews before I purchased another piece of furniture from Ashley. I won’t make that mistake again. I will keep posting this review to save others from WASTING money on furniture that WILL NOT LAST!

I had been searching for a couch for months. I walked into Ashley's and found that they have a wide variety of styles and sizes to choose from. I ended up choosing the Kananwood sofa because its firm, has soft fabric, is a neutral color, and appeared to maintain its shape (after being on the floor for a year). It will be delivered at the end of the month. Delivery is free for purchases of $800 or greater. One reason I ended up choosing a sofa from Ashley's is because they use high resiliency 3.8 density foam. Weekends Only and Bob's Discount Furniture use 1.8 density foam. The higher the density of foam, the longer the couch should last. I also got the protection plan for $150. It covers stains, burns, rips, structural damage, and manufacturer's defects. The protection plan lasts 5 years. If you dont use the protection plan, they refund the price of the plan back to you as an ashley gift card (after the 5 years). Daniel helped me out on the floor. He was great at answering all my questions. I took off a star because when I got home, I looked up the couch. I was able to find a promo code that would make the purchase about $80 less than I paid in store. I called the store to ask them about it, and they didnt answer. I left a message, and no one has called me back. Other than that, a recommendation I'd give is to have some sample fabrics so people can take it outside and see the fabrics in different lighting, or the sample fabrics would be helpful to continue decorating. Lighting in the store is very yellow so it's hard to tell the true color of the couches. Overall, I'd return here, and I'd recommend others check it out.

Customer service was excellent

Purchased a sofa back in December and have yet to receive it. First attempt the delivery guys came, saw it couldn’t fit in the elevator, suggested using the stairs and then mysteriously left. They didn’t even bother to tell me they were leaving and also left the doors of my apartment complex wide open free for anyone to break in (fortunately this didn’t happened but still). The second time they never showed up.. so now we are waiting for a third delivery attempt. I called and told them if they don’t deliver I will be canceling so stay tuned. So much hassle for a 700usd couch.. 2 months in and nothing yet. I would have prob been better off by buying something from wayfair or Amazon.

We have had the most awful experience dealing with Ashley Furniture. We purchased a large amount of furniture and the cocktail table top started peeling within 3 months. This table sits in a room where we don't even sit on a regular basis!! I filed a claim on September 7, 2021 and it took them 5 MONTHS to come to our home. The technician told me he could touch up my table with MARKERS, but that it would likely continue to peel up. He showed me how it was manufactured out of the Country and the furniture is notorious for peeling up at the seams. After hearing nothing back following his visit, I contacted Ashley and was told they closed my claim. This was without providing me any response on their actions. I was told he couldn't help me any further. I contacted the Assistant Store Manager and was told that clearly I received a piece of defective furniture and he would have reopened and someone would follow up. He wasn't sure if they would completely refinish the table or if they would replace but that he agreed it should be resolved. Today I received a text message that peeling is not covered under our manufacturers warranty. Absolutely ridiculous! I have spent hours on the phone with incompetent Ashley Furniture customer service reps who clearly do not care about their customers. This table should be replaced under warranty as it is not acceptable for a table to peel for NO reason and at no fault of ours. We will never shop here again and we will make sure every single person hears about our experience including the BBB. This issue needs to be resolved immediately!

We have had the most awful experience dealing with Ashley Furniture. We purchased a large amount of furniture and the cocktail table top started peeling within 3 months. This table sits in a room where we don't even sit on a regular basis!! I filed a claim on September 7, 2021 and it took them 5 MONTHS to come to our home. The technician told me he could touch up my table with MARKERS, but that it would likely continue to peel up. He showed me how it was manufactured out of the Country and the furniture is notorious for peeling up at the seams. After hearing nothing back following his visit, I contacted Ashley and was told they closed my claim. This was without providing me any response on their actions. I was told he couldn't help me any further. I contacted the Assistant Store Manager and was told that clearly I received a piece of defective furniture and he would have reopened and someone would follow up. He wasn't sure if they would completely refinish the table or if they would replace but that he agreed it should be resolved. Today I received a text message that peeling is not covered under our manufacturers warranty. Absolutely ridiculous! I have spent hours on the phone with incompetent Ashley Furniture customer service reps who clearly do not care about their customers. This table should be replaced under warranty as it is not acceptable for a table to peel for NO reason and at no fault of ours. We will never shop here again and we will make sure every single person hears about our experience including the BBB.

Had a great experience at the Lemay Ferry store. Kourtney worked with me to choose the perfect mattress for my sleep pattern at a great, economical price. And then they also had the bed that I've been searching for in stock. I cannot wait to experience a better night's sleep! Would certainly recommend Ashley HomeStore and Kourtney!

We went to the store to browse their products. We were approached by Scott who was very helpful and definitely not overbearing. We left and visited other furniture stores. We returned the next day because we knew we wanted to purchase our living room furniture and work with Scott. It was a very pleasant experience and we look forward to getting our new furniture

Ashley furniture made it possible for me to furnish my home with new pieces after my divorce. I couldn’t believe I was able to get such a beautiful living room furniture set with such affordable payments. Since then, I have remarried and we just remodeled our new home. Of course we purchased our new furniture from Ashley, but also found amazing decor that looks fantastic! Cindy and Walter have been extremely helpful! I’ve always used Ashley and now my friends do too!

The sales experience was a pleasure. We were able to browse the sectionals and once we found one we liked, the sales associate provides us the info we needed. She did show us some other selections based on what we were saying. Overall selection was good in the store.

Attempted to deliver furniture and it didn’t fit. Reorder of Furniture never delivered. Literally a no call no show. I cancelled the whole order. The delivery driver the first order said my daughter in law had a “Juicy Ass”. Management fully refunded but never tried to make anything btr.

You get wrong items, you didn’t even order or see in the store 😤☹️😳😳 It’s been since AUGUST I have been waiting for a proper bed that doesn’t “rock back and forth” Was told it’s bad manufacturing apparently 🤨🤨 And still waiting on a piece that is on back order for over 6 months now Was told November 😡😡 Then was January 16…… STILL NOTHING Told they would try and get me a lousy $100 refund. NOTHING AGAIN AND I PAID CASH FOR ALL MY PURCHASES 🤨

We’ve been in twice and both times worked with Doris. She knows her stuff! She took into consideration our situation and made recommendations according to what we needed. All this to help our son, who was from out of state and shopping for furniture. She didn’t get the sale (he had to buy from a local Ashley), but she still treated us like a buying customer. Great work, we’ll ask for Doris every time.

Jordan was very kind, thorough, knowledgeable, and not pushy. Excellent experience!! Mgr kind also!

Dan was the best salesman I've dealt with in a long time he didn't tell us towards any particular stuff hey let me do what I ask him to look at he even brought a table to me because I got tired he was knowledgeable, friendly, easy to talk with, and just an all-around great salesman.

Getting a couch, in stock, has been a very unpleasant experience. Delivery was supposed to happen today, but driver didn’t ring door bell and left. I contacted him 14 minutes later and he couldn’t come back! Ridiculous, just ridiculous. Was going to furnish house, now it won’t be by Ashley!

(Translated by Google) Amazing very nice furniture (Original) Increíble muy bonitos muebles

Both Jordan and Susie were very helpful!

David was SO helpful and was the absolute sweetest to work with. I definitely want to work with him for future purchases!

Friendly service.

You do not tell a customer they cannot see a piece of furniture as they do not keep the cheap furniture on the floor. Seriously, is this your money or mine?

Do not shop here. Not only do they lie about what they have in stock. But they also force you to take possession of a incomplete order and start paying on your synchrony credit card even though you still don’t have your complete order. Told almost a year later that the piece was no longer available and there was nothing they could do because I took possession of the couch. No refunds , no one to talk to on the phone or in the store, and then told they would not take it back since I took delivery on it. Even though I was told I would not be charged on my credit card till the last piece was delivered. If I could give this a zero I would.

Great experience. We were helped by Kourtney - she is a fabulous sales rep. She works with the customer’s information/ concerns and has great ideas. I would definitely recommend working with her.

We have had several bad experiences with Ashley, but the most frustrating was our most recent disappointment. We bought a sectional less than 3 years ago and before the first year was up the mechanism that raises the footrest snapped and we were without use of it for months. We had purchased the extended 5 year warranty so they sent someone out that messed around with it for almost an hour before telling us that he would need to order us a whole new mechanism. In about 4-6 weeks a different technician came to install it and about a minute later reattached a wire that had come off and told us we hadn’t needed the new mechanism after all. A few hours after we had this sectional delivered we noticed that one section was off kilter and on inspection found a board inside was broken so they had to order a new one which also took 4-6 weeks to get. Now the footrest is ripped in 2 places ( a previous recliner we bought at Ashley had the same issue and it eventually got repaired after a long wait) and Ashley is refusing to honor the warranty saying that the damage is from normal wear and tear. I am a 68 year old woman who is the only one to use this recliner section and I can assure you I don’t use it as a trampoline. That is the last piece of furniture we will purchase from Ashley.

This location has an amazing team! Very friendly, knowledgeable, & wanting to meet their customers needs!

Buyer beware. Check the Better Business ratings before you buy. We ordered a media cabinet Aug 2021. We picked up our cabinet in a box Nov 2021. When we opened the box, the cabinet was damaged. They told my credit card company I could not get a refund and they would reorder the cabinet and I still have not received Dec 2021. Their customer support is nonexistent. It is now Feb 16, 2022 and I still do not have our furniture. After I posted this review they acted like they were concerned. All they did was tell me the replacement cabinet was on its way and they would not refund our money under and circumstance.

Went and a recliner chair Kourtney was an amazing person and very knowledgeable..

Doris was lovely. Very helpful and knowledgeable about the store products. Didn’t pressure us about purchasing products or follow us around the store. Was very pleased with my experience with her and would definitely return to the store based off her performance.

I’ve been to this Ashley HomeStore several times and have always been very pleased with the service and items. Our orders have also come in much faster than the quoted time frame, even with the pandemic supply chain issues. However, yesterday we stopped in to purchase some accent pieces for our home and settled on a set of pictures. After informing our salesperson, Dorris, that we were planning to make a purchase she promptly told us the items were not for sale in a very serious tone. This alarmed us because there were visible price tags without a sold or hold sign in sight. When we questioned it she matter of factly stated again that they weren’t for sale because she was interested in them for the home she was building which would be completed in the spring. Dorris then proceeded to describe the many different design aspects of her home in progress and the various pieces of furniture she had in storage. Once we finally deduced that we could indeed purchase the pictures she reluctantly got them down and then made an attempt at “pretending” to run off with them. We were not amused at this point only wanting to pay and move on with our day. We then sat down at a table while Dorris wrote up the order and laid her laptop down ON TOP of one of the pictures. I had went to use a restroom and only noticed this many minutes later when I returned. She moved the laptop after being asked, but isn’t that something she should have noticed especially after being so in love with the pictures? For whatever reason their system was having a difficult time processing the transaction. A manager/shift lead came over to half heartedly help a couple of times, but walked away repeated and stated, “I don’t know what’s wrong.” He needed to be called back several times and we then had to move locations because her laptop was dying. Finally the sale processed and I had to go to yet another location to run my card. If you’ve been counting, that’s our fourth location in the store in total for one simple “cash and carry” transaction. All throughout this process Dorris made comments about how much she wanted these pictures and pointed out other items, that we had already seen, and tried to steer us to them instead of what we had already chosen. If I hadn’t been in a holiday mood I probably would have walked out, which is most likely what Dorris was hoping for, rather than a sale, but these items truly do fit perfectly in our home. Overall this experience was incredibly awkward and uncomfortable. I will definitely have a second thought before going back there.

Good experience while at the store. I knew what I wanted before I went in so just had to get it ordered and Walter hooked it up .

Bought an L couch and cabinets July 3rd 2021 and was told ETA was September. We received pieces of our furniture on 3 separate deliveries. This was our first mistake…don’t except delivery if you’re not getting everything. It’s December 19th and we don’t have the wedge to our sofa and the bottom part of our cabinet. An L couch doesn’t work without the wedge trust me! We were told the wedge was on the truck back in November but when the delivery driver showed up he didn’t have the wedge only part of our cabinet. We were told the wedge was in the STL warehouse on 12/17 so I went to pick up. When I got there they said it was damaged. I asked to see it and the manager wouldn’t let me. Said it had holes in it and was stained. My wife and I have probably been on the phone with customer service at least 30 times trying to can answers since September. Last update is the wedge is sold out and ETA is February 19th 2022. The missing cabinet piece is April 2022. We’re finally so fed up I told the customer service rep I wanted my money back for the couch and to send someone to pick it up. Service rep said no way and offered me $150 credit. Problem is we paid back in July so they have our money and we should have never excepted the partial deliveries because now we have some of the furniture in our possession. We will never buy from Ashley Furniture. If you have purchased something don’t except partial deliveries in case this happens to you.

Save yourself the headache and shop at Slumberland

Go visit Doris at the South County store! She will take great care of you & you'll have a great time doing it!

Von helped us with our decisions & was never pushy. She helped us find exactly what we wanted!! Thanks 😊

This is now the second major purchase I’ve made from the Ashley furniture store. The team at the South County location on Lemay Ferry rd were all very helpful and polite . Walter was great he gave me all the information I needed and even with delays due to Pandemic he was able to help us find furniture for our new place that would deliver within a few weeks of moving in. We had an all together smooth experience and everything went pretty quickly . If your looking for quality furniture I highly recommend they have lots of sales and financing options .So I would like to send a thanks to the team there and look forward to my next purchase at that location .

Big selection.

The salesman was very professional. No pressure to buy anything our salesman was very helpful. Will definitely come back whenever I need to get anything else.

Rob was very helpful, and answered all our questions.

Helpful, friendly, professional, knowledgeable.

The customer service at the south county store is the reason for my rating(not the quality of furniture). It was one of the worst experiences. I worked with Shelly, her follow up skills are non-existence even after telling me multiple times she would call me back(never did!). It took about 5 phone calls, 5 voicemails AND 2 in person visits(even after talking to the store mgr) for me to get this partly resolved and then found out my order was cancelled. I am still trying to get the rest of my refund and have emailed her twice with ZERO response so it looks like I will have to make another visit to the store. Extremely disappointing! I will really have to think long and hard before I consider buying anything from here again.

Literally terrible. Purchased a sofa and love seat last year and have had to have now 3 sets of new cushions because they split at the seams. Clearly this is a manufacturing/faulty fabric issue but according to Ashley Furniture there is nothing else they can do. No exchanges, no refunds. Do not purchase from this company. Spent so many hours of my life on the phone trying to get this fixed that I will never get back. Poor poor service.

The salesperson that helped me was very helpful! So nice and courteous! Thank you so much Walter Henderson for helping me with my purchase!

Nice and friendly staff, beautiful decor of furniture,open and honest upfront pricing, Do i need to say more? If you want quality furniture with workable pricing then give. Ashley furniture a try...

Great workers, such a nice and helpful environment making sure we got everything needed possible and payment check-out was quick & easy!

Young lady was extremely helpful friendly and understood what we were looking for. See Kortney when u visit the store off lemay ferry rd

My fiancé and I discussed getting new bedroom furniture and we went to Ashley. Once we got there, we walked around the showroom, and as we turned the last corner, we found our new bedroom. We worked with Cindy Walsh at the South County St. Louis, MO location and she was the most sincere, knowledgeable and caring salesperson we’ve ever worked with. That night, we bought half of the set. On the way home, and throughout the week, we talked about the remaining pieces, did the additional measurements and ultimately we needed to get the rest of the set. Upon our second trip to the store, Cindy was working and she once again provided her expertise and made the buying process incredibly easy!! We now had purchased our first bedroom set and the first big purchase of our lives together. A few weeks go by and now we need to get our new mattress for the new bedroom set. We researched, tested out our options, went to other stores, however, we needed to go back to Ashley!! We go back (on Black Friday of all days) BUT, it was another great experience!! We got our mattress (Temper-pedic!) and once again we’re helped by Cindy! EVERYTHING about the buying process was smooth and effortless. The deals were amazing and we walked away knowing we made the best choice and we’re extremely happy!!

My husband and I needed to purchase a new mattress. David was extremely helpful and knowledgeable throughout the process. We never felt pressured and any questions we had were answered. The 60 month zero interest makes this purchase even easier. Thank you for your help! We are previous customers and will continue to shop here!

Anytime I’m looking to purchase new furniture I always shop at Ashley’s. I’ve been shopping with them for years. I always get wonderful service and always satisfied with the quality..

In a world with rising prices and constricted supply chains, Ashley made it easy and affordable to furnish our living room. The customer service and attention to detail was excellent as was the selection. The quality of our sofa and chair we purchased is top notch, and we were able to stay well within budget. I recommend Ashley to anyone looking for any furniture because of their great selection, quality products, and impeccable sales assistance.

I love the children’s bedroom set that we ordered from the Ashley furniture South County location. Ask for Doris if you go. She is the BEST! So friendly and works hard to get you the best deal. So happy with our purchase and buying experience! 🤩

Good quality / price point. Easy going (non pushy) sales staff. Quick checkout / delivery setup. Zero complaints. Will do business with them again.

Purchased a dresser and was told I could get a price match after it increased $100 in less than 12 hours. Iv been sent to 3 different numbers and talked to numerous of people and no one can help me get the price difference.

Kortney went out of her way to help. No inventory in stock.

My sales rep was knowledgeable and was able to show me a product that would work great in my home. Looking forward to getting it delivered!

Doris was great! no high pressure. she gave us time to look around and she looked up a couch i purchased there 15 years ago to help me color match. very pleased with the service she provided. Thank you Doris!😃

Not happy. In November, 2019, I purchased a leather sectional for $4k, and also purchased a 5 YEAR WARRANTY FOR AN EXTRA $550. At the time of purchase, I was told that the warranty covered everything. It made good sense, so I purchased the warranty. Last week, I noticed the chaise lounge looked like it had a slight dip at the footing. Upon inspection, it appeared the frame had somehow buckled underneath. Bear in mind that this is a couch that is in my finished basement, and is used about once a month. I’m not claiming the damage was not our fault, but as much as the couch is used, it could just have easily been assembled in such a way as to compromise the structure. I called Ashley HomeStore Monday of this week, and they told me that they were going to send someone out. I was supposed to have received a phone call yesterday with a time window confirmation for the repair. No call yesterday, but today, I received a text message from someone that I could not call back that said I was outside of the one-year warranty and that I would have to pay for a service call and subsequent repair. When I called the store manager, I told her what had happened, she told me that she was sorry, but the warranty did not cover everything, and that I should have read the multiple pages written by a lawyer that actually explains the warranty. On top of all of this, we ordered a sofa and loveseat last year from the same store, and we received one that looked like it had been torn and repaired on both pieces. It took us about nine months or so to get the sofa and loveseat initially, and now we will have waited another 6 months, or more, to get the replacements, assuming those are going to be on time and right. I will never do business with this company again. I am very dissatisfied, and have spent a load of my hard earned money to be treated so poorly over a piece of furniture that is nearly as much to replace as what the warranty cost me. Literally about $100 difference. I am still in awe of how I was treated after being a loyal customer. Never again.

Not happy. In November, 2019, I purchased a leather sectional for $4k, and also purchased a 5 YEAR WARRANTY FOR AN EXTRA $550. At the time of purchase, I was told that the warranty covered everything. It made good sense, so I purchased the warranty. Last week, I noticed the chaise lounge looked like it had a slight dip at the footing. Upon inspection, it appeared the frame had somehow buckled underneath. Bear in mind that this is a couch that is in my finished basement, and is used about once a month. I’m not claiming the damage was not our fault, but as much as the couch is used, it could just have easily been assembled in such a way as to compromise the structure. I called Ashley HomeStore Monday of this week, and they told me that they were going to send someone out. I was supposed to have received a phone call yesterday with a time window confirmation for the repair. No call yesterday, but today, I received a text message from someone that I could not call back that said I was outside of the one-year warranty and that I would have to pay for a service call and subsequent repair. When I called the store manager, I told her what had happened, she told me that she was sorry, but the warranty did not cover everything, and that I should have read the multiple pages written by a lawyer that actually explains the warranty. On top of all of this, we ordered a sofa and loveseat last year from the same store, and we received one that looked like it had been torn and repaired on both pieces. It took us about nine months or so to get the sofa and loveseat initially, and now we will have waited another 6 months, or more, to get the replacements, assuming those are going to be on time and right. I will never do business with this company again. I am very dissatisfied, and have spent a load of my hard earned money to be treated so poorly over a piece of furniture that is nearly as much to replace as what the warranty cost me. Literally about $100 difference. I am still in awe of how I was treated after being a loyal customer. Never again.

Had the best experience in here today! Kourtney, with an K, was sooooo incredibly knowledgeable and helpful! I went in to find an extendable dining room table and chairs. And within 10 mins of walking in, she had me at one I had already seen online, and fell in love with. Hopefully it gets delivered on the date I need it, and all will be perfect! Update: 11/2021 My table was delivered a week later than promised, that’s fine, I was just happy to get it by Thanksgiving. There were 2 delivery guys, both very personable and nice, but said they normally work in the warehouse, they don’t normally deliver, but like everyone, they’re short staffed, so they’re filling in. When it was delivered, I noticed a huge black “marker” spot on the one end. I asked the driver about it, he took a picture of it, said he was going to send it in and see what they say…..he walks out, comes back in and says, “So there are no more in the warehouse, but they said to keep this one, they would send out a repair rep in a week or so, he will determine if he can fix it or not, and if not, they will replace it when they get one in stock. In the meantime, the other delivery guy pulls a furniture marker out of his pocket and says let’s see what this does….it was a DARK marker, and it wiped off, but did not budge the original mark. Needless to say, 3 weeks go by, I have yet to hear back from anyone at Ashley. Apparently the drivers did not report any of this, they did not make any calls or send any pics to anyone regarding my issue because when I reached out to the customer service, they had no record of anything! I finally get a text back a couple days later, she asks for some pics to determine the problem. I sent her 4, a day goes by, I get a reply telling me that that is a warranty issue and because I didn’t purchase a warranty with it, it’s not covered! HOW IS SOMETHING THAT CAME STRAIGHT FROM YOUR WAREHOUSE, to my home, not considered a problem on Ashley’s end?? I WILL NEVER SHOP HERE AGAIN, I will tell everyone I know, to never shop here again, and I will NEVER BUY A PIECE OF ASHLEY FURN FROM ANY OTHER STORE!!! Which sucks, because I did have such a great experience in store. I thought I had found my new furniture go to place! And I buy a LOT of furniture! 😡

We came into the store to order a desk in the lamp plus a few other items when we received the lamp it was damaged so we had to drive from imperial Missouri back to South County just to return the item and pick up a new one never once did they offer any kind of compensation for us having to drive in then we went to call Lynn to find out a little bit more of an ETA and had three times the customer service hung up on us while we were trying to find our ETA we message customer service and kept getting a repeat of hi can I help you with no answer whatsoever then when they finally did answer they kept repeating themselves how can I help you what’s your information and then they only gave us the information that we already knew the four hour timeframe all we needed was someone to narrow it down after waiting a month for the product to be delivered no one can seem to answer anything it always seems to be a run around whenever you go to the store and no one wants to help you all they wanna do is get their commission very disappointed in this company. Ashley furniture someday I hope you understand that the customer does come first and making the money would be a lot easier if you actually thought about the customer and then just think about your pocket. People look to you as one of the companies that we can trust and rely on and at this point in time your company is failed to meet us on all levels. No one in your store understands the value of customer service or what it takes to be a good customer service company, don’t you think it’s time to get back to the basics and teach your staff that selling isn’t all that this company is about it’s about being there for your customers through the whole process. This is one customer that will never come back to your store again. At least when I talk to Carol House furniture they take the time to explain to me what’s going on they take the time to help me understand why things are taking so long and make sure that we’re aware of what’s happening even if it is going to take a month to make sure that we can have the option of taking some thing else if we need it they’ll up or delivery date they’ll do whatever it takes to make sure we’re happy and I know it’s not just about making people happy but sometimes it’s just about a little empathy because we’re all in this together try thinking about the customer once in a while instead of just your bottom dollar very disappointing

Great people

This store receives ZERO stars! I purchased a dining set on 9/05/21. My delivery was scheduled on 10/02/21. The delivery man informed me that only 2 legs of the table were in the box, he recommended that I keep the set because the other 2 legs would be delivered within 7-10 days. Today is 11/01/21 and I am still waiting on 2 legs for my table. Is this normal practice for your company to delivery incomplete sets? When will I be contacted about this order?

I shopped the Labor Day Sale and found a nice dining set that I purchased. The delivery was scheduled on October 1st. I received 4 chairs and a table with only 2 legs. The delivery men suggested I keep the set because the other 2 legs would be delivered within 7 to 10 days. Today November 1st, I still have NOT received the other legs. Every time I call in I get the run around. DISSATISFIED CUSTOMER! How dare you take someone’s money and not give them a complete order. This is unsatisfactory! I would not recommend Ashley Furniture to anyone EVER!

We had a great experience purchasing our new living room set, and Doris was a pleasure to deal with!

My experience at AHS was positive. Staff team members were helpful upon entering the store and also while I browsing. I was asked occasionally have you been helped? I was also introduced to the manger of the store. It was pleasant experience. The team members didn't mind giving an opinion, when asked for their input. I was shopping for a table and chair set. I didn't like the chairs that came with the table. I was shown alternate chairs. The sale person moved different styles of chairs over where the table were located. Because I asked and the person appeared not to mind doing it. I wanted to see how the color scheme and style would match the table. The table was selected because, it was a good fit for the area in my kitchen.. Honestly, I had been looking for a table and chair set to meet my expectations for nearly a year and a half. I inspected both table and chair, as a matter of fact, the chair was turned upside down to observe how it was made. Sincerely, Rosetta

Robert was very professional and helpful and kept up communication during the process of finding furniture for our new home. Would shop here again.

Bought the Dandrea Living room collection and the quality is top notch.I am so glad I bought the oversized ottoman .It's multi purpose ,ottman,when placed on either end it turns sofa into chase sofa ,with large tray I use ottoman for coffee table when I entertain .Ashley has great sales to make affordable additions to my home and yours!!!Check it out

Ashley had an exceptional amount of displays on their showroom floor. Lots of different styles to choose from. Scott, the salesman that we worked with was extremely helpful and did not pressure us or rush. It was a great experience. Pricing was reasonable and fortunately for us the pieces thst we wanted were in stock. We inquired about other pieces that did have a bit of a lead time. But we're shorter than Ashley's competitors!

We had the best customer service and didn’t feel rushed. The sales associate didn’t mind all our questions and was very sweet and fun to work with!!

Honestly the in-person service was lovely, although I was told I should receive a TV stand, fireplace, coffee table and end tables by November at the latest. I finally called customer service to see what the delivery eta should be and was told January. I ordered these items in JULY. I understood I'd be waiting a bit but now being told two months later than I was originally told and I had to call to find out is incredibly unprofessional and I'm deeply annoyed and disappointed.

Lloyd was very helpful and helped me find exactly what I was looking for. Friendly staff, great selection! Excellent service!

Scott was great! Very informative and was able to give us a breakdown of our bill prior to checking out that was accurate with no additional costs added on.

I have been shopping at Ashley Furniture for the past 15 years. The furniture is beautiful and high quality. My salesman Walter was so helpful. I love Ashley Furniture. I wont shop anywhere else.

Found everything I needed easy and fast

DO NOT WASTE YOUR TIME OR MONEY!... My husband and I have been getting the run around on our account and filing a claim on our loveseat recliner since 2019, both from GBS and Ashley Furniture. (Ashley order # 0241873894*A) First the track mechanism on the left side has a catch in it, a nail is poking out of the arm between the cushion and the arm. Then vinyl between the cushions is cracking and the foam is degrading on the left side seat cushion. I've been told that's normal wear and tear, which is unexepytable, especially since I bought the extended warranty through Ashley's from GBS.

I only wish I could rate my experience with Ashley as zero stars - while the service at Lemay store was fine and the salesperson Scott was very positive, the follow up service with Ashley customer service was intolerable. I ordered a couch and loveseat set from the Lemay store in May of 2021, after multiple delivery attempts of the wrong furniture I finally received the set I had ordered in late July. After 3-weeks in my home I noticed significant wear and pilling of the fabric on the couches. After multiple calls to the service center I was finally told to send in pictures of the wear and fabric pilling and was told that it could not be repaired and that I would need new cushions or order a different couch. Based on the terrible experience with the current couch I requested a refund and just wanted to return the set. I was told that this was not possible and was moved up a so called 'escalation chain' at the customer service call center. After speaking with an extremely rude manager I was then told there was no remedy and that I will have to just keep the couch. It seems the further up the customer service chain you go the less responsive they are. I am now stuck with a couch and loveseat set that continues to show significant wear and now looks worse than the 14 year old couch I replaced. I strongly recommend you avoid any dealing with Ashley Home Store and furniture - poor customer service and no accountability on their part to take care of their customers - especially when obviously defective furniture set is delivered. STAY AWAY!!!

My wife and I were looking for a power reclining sofa and love seat for our family room and stopped to look at Ashley HomeStore we were greeted when we entered and asked if we needed any help I said we were just looking. The staff said if we had any questions to let them know and let us look in peace. Once we had found something we liked we asked Kourtney (the sales person) some questions we had about the pieces we were interested in. She was very helpful and answered all our questions and explained the pricing the delivery dates and about the warranty. While my wife and I discussed it Kourtney excused herself so we could talk it over. There was no pressure and Kourtney was very patient we were very pleased with our experience and would buy from Ashley's again and have Kourtney handle or transaction.

Salesperson introduced himself and did not follow us around the store which is exactly what I like. When we had questions we went over to the salesperson, they nknew the answer to our questions etc. Excellent service

Overall had a great sales experience. Josh was fantastic. He was very helpful and professional. He was in no way pushy, which was what we had been experiencing all day. The only down side was that the delivery team is unable to the old mattress and box spring.

I only shop where I can find sales and discounts. That’s why my go to store for quality furniture at a great price is Ashley’s Home stores. Recently, they had a 70%-90% off red dot sale and I racked up.

Help me find what I was looking for!

Horrible delivery service. We bought 4 pieces of furniture. We have had 4 delivery days SO FAR and only received 1 piece of furniture. A mattress that the delivery team ripped the plastic and proceeded to drag across wet asphalt. They didn’t even deliver the base of the bed with the mattress! When we attempt to talk to someone about these issues we are told someone will call us back and never receive the promised calls back. Will NEVER purchase from this store again!

Kourtney with a “k” was the best sales gal I have ever had! She listened to what I was looking for, showed me my options and gave me several finance options. She never pressured me to look at something that I wasn’t looking for. She didn’t even try to up sell. That’s huge!! She has the patients of a Saint and is just a sweet person in general. Great service with quality products, couldn’t ask for more!

Our salesman was professional and courteous. His help was invaluable. Thanks to him our home will be nicely furnished without the stresses usually found in making large purchases

When shopping for a new children’s dresser, my daughter and I visited Ashley home store as our first choice. Not only did we find a lovely piece of furniture, but our sales person, Scott, was first rate. We were in and out of the store, with the transaction completed, and delivery date confirmed, in less than 45 minutes! I will be visiting again as the store had some beautiful furniture and groupings that inspired me!

Good customer service. Delivery personnel were very helpful in setting up our new sofa. Thanks guys! You're wonderful!

Great prices quality furniture,very helpful employes will return for more purchases

Excellent experience. My furniture was delivered on the exact date that it was promised to me during a time when delays are the new normal. I will definitely shop with them in the future

Juanita was great, she really helped us select the right mattress for us without pressure

Niecy (and anyone I encountered) was very nice. There was no pressure, was allowed to browse at my leisure. She was very informative & gave me her contact info before I left. I did not expect to return the same day, but made it back & paid for the item I saw. The following day received a call from Niecy stating the delivery would be scheduled within a week (bonus). The only glitch was her laptop gave her a bit of trouble and then the printer. But overall great experience.

I had time to shop the store and look at different sofa before a sale person came . The sale person was very helpful in answering my questions

Very friendly employees and super welcoming. The employees were very helpful and checked on any questions about the furniture you may have. The overall furniture buying process is simple.

Ashley's has a lot of very beautiful and very nice things for your home great place if you're looking for quality furnishings

Very helpful, we got our dream bed with massage.thank you Ashley

They sure work hard to sell.

The store was very busy because it was Labor Day, but Niecy my Sales Associate was very helpful and made sure I got the best pricing possible on all my items!

Walter was a great ‘no pressure’ sales person!

The only reason I am giving a 4 star rating is for the lady who initially helped us (Niecy) and told us that the furniture would come 4-6 weeks. We knew there was something off about that since online it said the bedroom set was out of stock. When we came back the next day we were fortunate to get Scott Wright (Sales Manager) who was really honest and told us the main part of the set wouldn’t arrive until March. He also went with us and took the time to walk around and see other alternatives to what we could get in a little sooner than March and made sure we were accommodated in the best way. Thank you Scott Wright for the honesty and professionalism that you presented us the whole time!

We had a good experience here. We did not feel pressured to buy anything. Dan was very helpful with the process. We'd definitely recommend purchasing here.

Cindy at the South County, MO store was fantastic during our shopping trip. She went over the top to make sure we found what we needed and truly cared about making sure we were happy with our purchase. Overall, everyone we ran into was kind and professional.

Had a great experience. Neicy was VERY professional and help us find the perfect sofa for our home. She took her time and made us feel feel comfortable with our purchase. Didn’t feel pressured to to just buy the first thing I saw. Will definitely be back in the future.

I am so impressed with Ashley Furniture. We had previously went somewhere else. We ordered a reclining loveseat in March and was delayed until August. Got it and the recliner broke on one side. We returned it and were just looking around. From the time we walked through the doors, we were treated with awesome customer service! We were greeted and shown where to find what we were looking for. We were told could be delivered the following week. We were advised of delivery and was delivered with no issues. Will definitely be going back in the future. Thank you for making our experience easy and stress free.

I decided to shop for a few items at Ashley in South County, and was immediately greeted by Kourtney. She was kind, knowledgeable and so helpful in helping me pick out what I needed! She really went above and beyond today! I highly recommend.

We had a GREAT experience working with Niecy. She was fantastic to work with. She helped us pick the perfect furniture for our personal wants and needs. She made sure we felt comfortable from the time we walked in, until we found our dream set.

Nice and clean nice place to shop

The staff is very friendly and helped us navigate their large showroom. Availability was important to us as we are furnishing a new space. The rep was able to find us items that fit our style and our delivery timeframes. Very easy process!

The customer service was great even when we came in close to closing!

The associates were nice but the furniture is over priced and cheaply made.

I was very satisfied with my service. I was immediately greeted. This south county location has very good hospitality. I purchased my furniture with no problems and an understanding of the terms and agreements. Would definitely refer friends and family to this location

My wife and I purchased a new bedroom set and were thrilled with our salesperson Niecy. She was great and made the whole process very easy. There was no pressure and she just wanted us to find what was best for us. We got some additional help from their Temper Pedic expert which was nice as well. Niecy guided us through the whole process and really made it pleasant.

The sales person who waited on us was amazing

Customer service was great!! The sales person Niecy was excellent and took the time to show me many different items that she thought I would be interested in based on my preferences. The manager Mike was helpful as well. I would definitely recommend shopping here to anyone and will shop here in the future when looking for furniture. Overall it was a very good experience 👍

I had a great experience here. I was in and out in about an hour. The employees were quick to answer questions and show me exactly what I was looking for.

Met a very nice sales woman who didn't pressure me. Showed me what I asked to see and patiently waited as I tried things out and made a decision. Glad I went into the store vs buying online so I could feel the different furniture material.

We ordered furniture feb 5...told it would arrive March. Now. With Covid I understand things got crazy. Called every three weeks for 6 months being told "next week" over and over again.Still patient.Now 6Months later we were supposed to get delivery from 2-4. Removed our old furniture NO SHOW!!! Call...whoops another ten days. Told them that was unacceptable...and now we get to wait until Monday for a delivery time. Can't tell you the quality of the furniture because will probably never receive it because come Monday the cancel button will be pushed and we'll be in lawn chairs for awhile.Horrible customer service. Never again for me!

We were supposed to get our living room furniture and the delivery drivers only brought half of our bedroom furniture. Not their fault, they were very nice. Customer service is very rude! I can’t get a answer from anyone!!

Lloyd was a very attentive and nice salesperson. He answered all questions we had pertaining to each piece of furniture and pricing and gave us honest answers and feedback. We will definitely be coming back for more of our furniture needs!

I don't like Ashley Corporation and I don't like the customer service at this particular location they were rude they weren't knowledgeable they didn't have Standard Furniture that is their number one selling couch at the store if you want to go to an Ashley store go to the one on Manchester in Kirkwood

ordered a $1000 lift recliner. been waiting two months for delivery. They have our money but we dont have our chair. way past original promised date

Great selection of quality furniture. Jordan met us at the door and and explained what the store had to offer before giving us some time to look around. He also did a great job of accommodating our kids while we checked out. My wife and I are very happy with the service and our new dining room set.

Work really hard to get me what I wanted

I visited the South County store yesterday and I did not have a great experience with the sales associate. As I was leaving I found something for my home office I thought would work. Went home and decided to go back today. Upon entering I was approached by Kourtney. Well let me just say this, she is a gem! I couldn’t have been more pleased. She answered all my questions, helped me with everything. I would definitely be back there to do business with her. Your company is lucky to have her.

Went looking for living room furniture not expecting to purchase just looking. The staff (Lloyd) was friendly and helpful. Asked him about a few different items and was told about discounts ended up ordering based on price and incentives. Will purchase again in the future.

I had a great experience . The salesman Jordan gave us all of the info we needed to find the perfect couch for our family . They offer great financing and have a large variety of furniture for all sections of your home . 10/10 would recommend .

Been to much better furniture stores. Too much crammed into a little space.

Not a bad experience

The staff was awesome & the store was clean! We especially liked Mr Wright because he knew his stuff!!

Not much to choose from on my article of choice

Dan was super helpful and patient

Our sales associate Cynthia was very helpful and showed us exactly what we were looking for. We will be shopping there again.

Great Service

Love my table. Dan was great and buying the table was so easy.

Super easy and quick experience. They had the table I wanted in stock and will be delivered in just 1 week

Thank you Doris for all your help with ALL my questions when picking out our new couch! You were the sweetest and so helpful!!

We went in looking for a bed, and found the perfect thing. Kortney was a great help, she made sure we got the best deal possible!! Happy 4th everyone!!

Doris Miller Was The Sales Associate That Assisted Me At The South County Lemay Ferry Location, She Was The Best Glad I Was Greeted By Her, I’ve Been Having A Hard Time Finding Bedroom Furniture & She Was Able To Get Me Everything I Needed In A Timely Manner… That Was My First Time In Ashley’s & She Left A Wonderful Impression On The Company & I Will Be Back For More… Thanks DORIS

Great service Friendly and informative sale sales people

Debbie R was very warm and helpful!

their post sale customer service is awful. spent almost two hours on phones and then in store to be told my warranty is cancelled

Went in to get a table- the process was super quick and the team was really helpful!

Staff was very helpful and knowledgeable. Pricing was excellent for what you get .

Great service at the Lemay Ferry store this evening from sales associate Bobby Brown! Very unobtrusive, yet readily available when we had questions.

I knew what I was looking for. I had been looking at the Ashley Furniture website since January. They were great to price match what the website offer was. Easy and short time for check out.

Really good experience loved the customer service there everyone was very helpful and so nice.

Cynthia was very nice. She explained everything to me. Very simple and I am happy.

Great experience buying a mattress at Ashley HomeStore! Scott made our buying experience easy and stress free, and helped us set up the delivery date the same day we move in to our new home! We’re very happy with our experience and recommend Ashley HomeStore!

My husband & I were greeted by Ashley sales rep, Scott Wright. He asked what we were looking for and we showed him the online stock number, he checked the inventory. He showed us the floor sample, we tried it out, loved it & we made the purchase. And set up delivery. Thanks you for a great shopping experience.

We had an amazing experience and found our dream couch. The staff is so helpful and they give you great deals on everything. Thank you guys for helping me the couch I've been looking for and its wonderful quality too. Im waiting for it to arrive still and I cant wait to relax on it with my family including the weenie dogs. Lol Thanks again to you all!!!

The worst experience possible. We were openly told we were lied to in order to have sale made. They delivered all pieces broken after our order had arrived, and they shipped to another customer. Then showed up with delivery with no notification. Then, Instead of taking broken items, they conveniently leave them and give you a number to call to deal with it yourself. Go back into store, and they do not even attempt to resolve issues, and tell you to call Customer Service. Everything about experience was terrible. I already have used two other furniture stores to complete my order that Ashley failed to deliver, and both got job done with no issues in 1/3 of time. Do not waste your time and money here. I feel sorry for the nice sales people, and that they work for such a horrid and putrid company.

Lloyd was very patient with us with all of our questions and trying to figure out which dining set would work best for us! Appreciated all his help!

I appreciate the prompt and courteous customer service Jeff showed me at Ashley Furnitue store. He knew the product well and answered all my questions! I know I will enjoy my mattress because I felt confident on my mattress purchase. Jeff did not pressure me he gave me the information I needed and time for me to make my decision. In my opinion he is a suburb salesman!!!! Thanks Jeff

Service was great! We bought a table and chairs for the kitchen, my only complaint was that the same set we bought was selling online for $300 less but I couldn’t order it as it said it was out of stock. Not sure how that works🤷‍♀️

Friendly and knowledge staff. Not overbearing or pushy. A very pleasant shopping experience.

Awfull all the furniture we got is not what they had in the show room. Customer service was just rude. Tool for ever for the things to come in

Jeff and Michael were amazing! Always a pleasure!

Ordered a frame and bed about 6 weeks ago. Was told at the latest, my delivery would be delivered May 27th which worked out perfectly because I'm getting married in 2 weeks and my in-laws are coming to town after the wedding to stay at our new house. We had even picked a time for delivery. May 27th came and went. I called to see what was going on and now they are saying I can't schedule delivery for another 3-5 weeks. Now I'm not going to have anywhere for my in-laws to stay.

I had a great experience with them especially young man by the name of Daniel was very pleasant very understandable and communicating in what we wanted, it was just a very pleasant individual to work with and finding out what you want it I highly recommend him when you walk in to the store the only downfall I have with Ashley delivering my furniture is that they were supposed to deliver it on 25 June 2021 and now they pushed it back until Friday, June 28, 2021 and which really cool inconvenient me because I had something to do and now I have to cancel and work around their schedule

Professional and accommodating!

No pressure sales, very helpful salesperson

My daughter bought my husband the big chair and a half for Father’s Day last year last year mind you. And it just got delivered a couple months back and is already broken. And now the parts here but I’m waiting for the technician to call me they say 1 to 2 days. Well I know everybody’s life is so busy but I would like to have it fixed by Father’s Day of this year so he could sit his rear end in it. And I would have to stop here in about

Ashley Furniture had our living room furniture delivered on Saturday and it looks AMAZING! Their salesman, Kevin Smith, recommended the perfect accent chair and table lamps!

I worked with Bobby today with bedroom furniture for my daughter and couches for the basement of my new home. He was very knowledgeable, patient and offered a variety of different ideas to find something I liked within my budget. I’d definitely recommend going to him.

Customer service was outstanding was able to get every item that we wanted for our new home .. can’t wait til move so we can receive everything we purchased !

Salesman said he scheduled our order for a certain day. Called the day before the delivery because I hadn't heard about delivery time. SURPRISE he never scheduled it. Not really too surprised though as he was SUPER unprofessional, dropped a curse word by accident and we said "no worries" so then he proceeded to take things up a notch and use curse words that would be perceived as worse. I have been waiting on this furniture for six weeks thinking that it was out of stock. Its been in the warehouse for a few now according to customer service. No email notifications for scheduling, no phone calls no nothing. So big shout out to Kevin for ruining my weekend and making the pregnant lady go another week without bedroom furniture.

They were very helpful, professional and friendly.

The gentleman who helped me was named Kevin at the South County Store in St Louis. He was so nice and helpful and spent a long time with me. Great attitude and no pressure. He helped me pick the right couch and chair out. I will look him up next time I need something. Go KEVIN.

We purchased dining room and great room furniture at Ashley on Lemay Ferry. It was a very good experience. Our salesman, Bobby, was pleasant and very knowledgable. He answered all of our questions and concerns. He went out of his way to make sure we had the best prices possible for our purchase. I highly recommend this Ashley store.

The service was good but the salesperson was pushy regarding selling us a warranty. My gut feeling told me it was unnecessary, but she convinced us so we spent an additional $200. She said it was good for 5 years and they would clean it or repair it if needed. I called the warranty company today because the spring on our loveseat is very squeaky after 3 1/2 years. The warranty rep said it could be replaced, but first a technician would come inspect it for $65 and then decide if it needed repair. If they come back to fix it they charge $135 per hour. I should have stuck to my initial gut feeling and never purchased a warranty. And the salesperson, Cindee Richards should have given us all of the info, but obviously she probably gets commission from selling the warranty and didn’t let us know all the details. Very high pressure to sell it and I should have known better, but I trusted her. The furniture itself (a loveseat recliner and dining set) is made from pretty cheap material. The cushions on the chairs sink in and have no support now, and the loveseat material is very thin and doesn’t hold up well.

I had a very good experiences with Ashley

While my salesperson was great, the super long wait for delivery was even ok with me….until today when they arrived with my new bed frame. I was told delivery window started at 6:15. They arrived close to 8. I was the first stop on the route. They couldn’t get the bed assembled because the rails “wouldn’t go in”. In the process they knocked a shadow box with family pictures off the wall and didn’t say anything, I noticed after they left. Luckily It didn’t break. They also left styrofoam pieces all over the floor. I’ll be canceling my order when the store opens and will take my money elsewhere. So much for the “white glove delivery”

Doris is a phenomenal sales representative. We’re beyond happy with our customer service experience. Would highly recommend.

Went in for a desk, and found a nice one. The staff was helpful and gave us space to look around.

Excellent customer service. Bought my daughters bedroom set and with all of their help it took us 15 minutes. Easiest and best experience buying furniture.

Great responsive service

This Ashely home store has very very nice furniture and cost really good and i been buy all staff for last 12 Years!!!

It's a very nice store. Friendly salesperson. It pays to watch their sales. They have a military discount. However you can't combine it with any other discount.

Cindy was very helpful and patient with us being very indecisive! Couldn’t of asked for better customer service from her!

Update: I reached out to see about my order pick up date and was now told they didn't know when it would be in and that there wasn't a set pick up date. When we purchased, we were told a set pick up time- which was on a Tuesday. I didn't see this on the paperwork so reached out to confirm because according to the distribution center online, they aren't even open on a Tuesday. The days/hours are completely different than what we were told. And we have no idea when we will get our item we purchased and it was already paid for. I would never have agreed to pay for this or order this if we didn't know when it would be available. Good customer service, didn't hover but available to help as needed. Check out purchase was fast and easy. Big price differences online vs. in store, especially with warranty, but they will price match so all good. Delivery option was free for porch delivery but online order only, this was not price matched in store so have to pick up or pay a kind of pricey delivery charge. Otherwise all was good.

Kourtney she was so helpful !

Ashley Furniture is quality furniture, with a great selection of styles. Their Sales Representatives are great, they actually listen to your needs. The delivery service is very respectful of your home and your new purchase. The reason I can say this is because I have purchased a mattress and 2 sofas from my local Ashley’s Home Store and will always go back to them as I need anything to fill my home with quality and comfortable furniture. Thank you Ashley’s Furniture.

Its gone now I heard

Horrible customer service!!! Expensive furniture is cheaply made and they will not honor their warranties.

Good furniture store to ship in. The employees are friendly and working to answer questions. We have bought several items at the store a have always been pleased with our purchases.

We just bought 2 couches. It was a good experience. Low pressure sales and great service.

Went to Ashley Home Store yesterday and was very pleased with the service that I received with social distancing...Mr.Bobby Brown was very helpful and professional and also patient with us because we looked at many sofa sets before I made a decision and could you get more blue 💙 furniture 😆 🤣 😂 thanks for the awesome experience

Great customer service! Friendly and helpful staff!

I had a great experience at Ashley’s. The floor manager was very nice and helpful. Our salesperson helping us was very thorough and nice in explaining everything to us. I will shop there again.

Loved My visit to Ashley's Home Store..Everyone was attentive and Extremely Curtious..Would tell All My Friends!! Thank You😊

Bobby was awesome and did not pressure us into anything we didn't want. Very flexible, and we are very pleased with our experience.

I had a wonderful experience with Ashley Furniture on Lemay Ferry Road in St. Louis. I had gone in the store several times and found a loveseat that I really liked. The loveseat was the best I could find for the money, the quality and support. After looking at several area furniture stores, I went back to Ashley and purchased the loveseat I first looked at. What really impressed me was the sales teamwork at Ashley’s. The Assistant Manager (Kevin) helped me yesterday and when I went back today to purchase it, another salesman named Bobby finished the sale, he gave the credit for the sale to Kevin and when I told him to take the credit, he refused and said that they are a team and take care of each other. I was really impressed with the entire sales experience.

Wow! You talk about excellent service! Kevin Smith was AMAZING! He was moving around end tables and an accent chair to get us the exact look that we wanted. I wasn't sure about the accent chair until Kevin just picked it up and moved it by the couch. He recommended this chair and it was PERFECT! Kevin has an eye to put things together! If you want personalized service, see Kevin at Ashley Furniture in South County. Thank you Kevin for all of your help...without your help and eye for design we would have been without such a beautiful entire new living room! Judy & Tom Ahrens

Amira was a great help the selection in the store was overwhelming but she helped find exactly what we were looking for.

I have issues with the furniture on the delivery in January. I have called, emailed different emails they recommended. No one has called me back. Salesman was exceptional as well as the delivery men. Ashley does not not stand behind their word. I am so very disappointed in the whole situation.

In store customer service and assistant manager corrected an issue that was created by a newer employee’s oversight during the initial sale. He listen to our concern and then we came to an agreeable solution. Great customer service thank you very much!

We recently purchased a power recline sofa and our salesperson Julie was great. She made it easy and was very helpful. We look forward to buying additional furniture from Ashley

Experience was great, salesperson was very helpful

These guys were great. I had a bad experience with Ashley furniture years ago but these guys have made it to where I'll give it a chance again. My five year old was engaging in conversation with each sales person she came across and every single person was as nice as can be. I was really impressed by the level of customer service. I will definitely be going back to this location in the future for my furniture needs.

Not very personable...oh 10 different people ask if you need help but they really don't understand that older people, not me but my mom, need things laid out a little clearer. I also don't understand why they have a store if you can order it all online. The salesperson was basically going to fo the same. Lose, lose.

If I could give the sales associate Josh five stars I would it's not the sales associates fault that all the furniture is gray all the sofas are gray all the tables are gray or brown blah. And talk about overpriced seriously! However Josh was awesome he was knowledgeable he took time to look online with me good experience with him selection not very much to choose from other than Gray brown and leather reclining sofas

Update; still waiting for furniture to be repaired. You will have better quality if you shopped at Sanford and Son. Company does not care nor do they listen. I will gladly tell anyone not to shop at Ashley.Purchased a lovely bedroom furniture set in October, salesmen was great , furniture was delivered in January, delivery men were careful and courteous. They showed me places on the furniture that was damaged. Bed rail was split, drawers were warped, The wrong mirror was delivered as well ,along with screws falling when I open the drawers. I have called several times with assurance an emergency ticket was made, I have sent 6 emails, no reply's to the emails nor has 1 person called me back. I filed a complaint with the Better Business Bureau over a week ago, Ashley still has yet to respond. I kept my end of the bargain as far as paying for my furniture why cant Ashley stand behind the product they sell? Edit, I am still trying to get my furniture repaired. I am positive you would get better furniture it your bought from Sandford and Son. If anyone is looking for furniture, I do make sure to tell them to go anywhere but Ashley.

Sales staff was nice, got everything done I needed and worked to get me a deal. One sales member was a little overbearing and would follow me to each set, sit down and start talking so I couldn’t talk with the person I was with or think about it which was frustrating and felt very pushy