Ashley Store St Louis, MO

Our sale representative Scott was amazing. He was knowledgeable and put us at ease about the amount we spent with his promise of an outstanding product.

Sales person (Cindy) was very kind and professional. The store was organized and clean.

Sales lady Lawanda was great & the delivery guys were good as well.

When we walked in no salesman followed us. We were buying a bed. The salesman knew the product well. He was funny and gave us a great price.

It was my first time in an Ashley store. I was greeted almost instantly by Pencho. He found exactly what I was looking for and explained everything in detail. It was a great 1st time experience!

Mattress is great. Delivery men were quick and professional.

Everything went smooth ….great experience The guy taking care of us was wonderful ( sorry I forgot his name ) thank you 😊

Yes, it was a very pleasurable experience.\nThere was nobody forcing themselves on you and the lady I met lurganda , I think her name is very helpful

The experience in store was fine but once we decided to purchase, it all went downhill from there. Everything is automated with delivery and you cannot even speak to a real person. We were so excited to receive our delivery. However, through the automated system, they could not guarantee delivery at an appropriate time, which is now is delaying our delivery. Very disappointed.

An absolute JOKE! My Ashley furniture experience was terrible. -Went to the show room & the sales associate was rude & told me that I was unable to use a coupon or discount with the current sale. WRONG! So I went online & not only was it cheaper but was able to use a coupon. -Scheduled a self pickup through the automated service & they stated that the distribution center was open until 6pm. We showed up at 3:30pm & again Ashley was WRONG! It's only open tues-sat until 3pm. (upon further research, google says they're only open until 2pm, this is also wrong) -Due to they're confusion, an online rep was kind enough to schedule us a delivery for free. Well, they screwed that up too! It wasn't delivered on the day promised & when I called, an online rep lied about the reasoning. He stated that it wasn't at the distribution center yet & that had caused the delay. Sooo, due to being out of town on the rescheduled day, I decided to drive down to the distribution center, that same day & was able to pick up the item that "wasn't at the dist center". -I was finally done with this disaster, right??? Nope, one of the sections was missing the legs! I went online & chatted with a rep & she was absolutely clueless & couldn't find the legs we needed. So I called & finally there was one helpful person who works at Ashley & he found the correct legs, within a few mins & now I'm waiting 7-10 days for processing + whatever time it takes for shipping. -Uhhhg, what a joke! My family, my friends & anyone else I ever meet will be warned. -final thoughts: the folks at the distribution center were very kind & helpful. It's not their fault that the company as a whole is poorly run. A shout out to the lovely woman who helped me get my order & to the gentleman who expertly helped me load my truck. But, they should probably look for employment at a better company.

Scott was great to work with. Very patient, kind and helpful when it came to purchasing my new sectional.

Horrible return policy, horrible products, horrible customer service.

Great service

Bought a $1500 table and chairs. Started to wear within a week. Less than 4 months old and women. Not a little, and no help. Be careful

Went here found an awesome new furniture set and Brian was awesome presser free and was happy to help and answer ex all question with no issue! Thanks Brain!

Sara Swein helped us today and i was very impressed with her service she was very nice and professional sales lady She answered all our questions with respect and even got back early from lunch to help us as we asked for her, we already had her Business card so to start from the beginning Week before we visit Ashlee furniture on Lemay ferry Road in South County We seen Sara on the floor and asked her if she willing to answer some questions that we have because we were looking for a furniture and she stopped whatever she was doing to help us around after that we told Sara we will look in more stores and we may be coming back she said ok then she offered us her Business card and said please call me or visit if you need any more help We left that day and we decided to go back this weekend to buy furniture!! So we recommend Sara to be your sales person!!!

Kevin was amazing to work with, didn’t mean to walk out with 2 rooms of furniture but I did! Not a pressure deal! I just saw what I was wanting and had to get it!!!!

Good experience with sales person, delivery cost too expensive

We stopped into the Ashley Store after visiting another popular local furniture store while shopping for my father‑in‑law, and the difference in experience was night and day. Brian, our sales associate, was informative, helpful, and genuinely committed to finding us the best value and price. The entire interaction was exceptional. He wasn’t pushy at all—in fact, as my husband pointed out, his ability to relate and simply be a good person wanting to help his customers made the purchase easy. We’re confident my father‑in‑law is going to love his new lift chair, bedroom set, and full family room set. As a bonus, the delivery time is quick (week) —especially compared to the 4–6 months quoted at the previous store for similar items. Highly recommend working with Brian Owens and the Ashley team.

TERRIBLE DELIVERY. Scab drivers. Truck not an ASHLEY truck so they hire scan drivers. Having a recliner delivered. Driver entered my residence and IMMEDIATELYasked to use my bathroom. The minute he walked in. Would not allow. Guess he was pissed. The store is less than a quarter mile from my home. THEN they told me they were taking cardboard box with them. They LIED. Dumped at our dumpster area and I can't break it down. NEVER AGAIN ASHLEY. SERVICE DELIVERY IS PATHETIC. BEWARE!!!!

So far (have not received furniture yet) everything has been positive about my experience. Andrea was informative & so personable! I’m hoping the delivery goes as smooth as the sale with Andrea!

Sales people were great up until we purchased the furniture. The salesperson said are you prepared to take the stuff today. I said yes and she I get you a flatbed to wheel the stuff out. They didn’t even bring it to the front. I had to wheel the stuff from the middle of the store to my truck. No one even opened the door. Several workers were standing around watching and didn’t even offer a hand.

I bought couch and love seat, was supposed to be delivered first of February. Would be nice if you did follow up haven’t heard from anyone

We just bought a new couch and chair through this Ashley store and had an awesome experience. We were helped by Brian, who was super friendly, helpful, and knowledgeable! He didn’t hover but was always ready to answer questions when we had some or help us with the final details of our purchase. The store had a wide variety of furniture and the delivery process was super easy. We were able to book the delivery day we wanted with no issues. Overall would definitely recommend purchasing from this location!

Attentive; not suffocating. Informative; not pushy. Decent prices.

Damien was very helpful, and knowledgeable! Made sure we knew exactly what our finishing options were, and what we can expect moving forward!

Kevin was great!

Andrea was amazing!

Damien was very professional and very patient The set I was wanting to buy was being discontinued I was very disappointed but he showed me a few other collections and allowed much time for me to decide on the perfect collection for my bedroom It wasxa great experience

We recently made a purchase with this location and had a great experience! We worked with Brian and he made the process very smooth and easy for us. Wasn't pushy in any way and gave us space to make our own decisions. When we had a question regarding something, he was happy to answer and provide clarity for us. We also lucked out and had all of our furniture ordered in stock, so we are officially getting our furniture tomorrow (Jan. 6th). It will be a little less than 2 weeks from the time we ordered to delivery.

My sales person was Brian. He was very knowledgeable extremely helpful and very attentive. I was very happy that I went to Ashley and will go there for future needs. Ask for Brian if you go because he was very helpful. There were a few other salesman that came over to help with different questions and assist us when needed.

Great staff offered me a great deal.

Brian was so helpful and patient and got us the perfect couch for our house! Highly recommend!

Brian at Ashley Furniture Store was absolutely fantastic! From the moment we walked in, he was friendly, knowledgeable, and genuinely focused on helping us find the perfect couch—not just making a sale. He took the time to listen to what we needed, answered all of our questions, and walked us through options that fit both our style and budget. The entire process was easy, stress-free, and enjoyable thanks to Brian’s professionalism and patience. We love our new couch and would highly recommend asking for Brian if you’re shopping at Ashley—he truly made the experience great!

Lawanda was great!

Damien, was friendly and a big help finding what we were looking for.

Sarah was wonderful. she was there when i needed her but she wasn’t pushy. She was very knowledgeable and gave me options to look at. i got everything i wanted and for great price.

Dreaded going to buy furniture but the sales person gave me a lot of room and the purchase was very economical

Rain and Adrian are the best duo.

Went in the store tonight to purchase a couch and worked with Pencho. He was super helpful, friendly and made the process super easy.

Love when salesperson approached as we walked in (Kevin). He checked on us periodically, not hovering. All questions were answered with knowledge, he was quite personable and comfortable talkibg with us.. Ashley has good furniture. Thanks

Nice clean store . Brian Owen's was very helpful and friendly. I knew what I did and didn't want . No high pressure to get a sale. Would go to him next time I am looking for furniture .

Ordered a bed frame specifically because the sales lady told us it didn’t need a boxspring. Got it delivered- they were missing pieces. Came to pick it up the next day and it turns out the sales women never placed the bed slats on the order and the warehouse is out of stock. Was offered a 5% discount and after lots of convincing was able to get a 10% discount added. Awful experience

Very disappointed with Ashley furniture south county having an issue with our new adjustable bed rubbing on our new headboard and Ashley don’t listen or won’t do anything.

Cindy helped us and she was amazing!

Damian was very knowledgeable about the brands and the pricing.

Staff were very helpful. Understood what I wanted and showed me appropriate options. Purchased a mattress.

Lowlands Smith is an excellent associate! She was thorough and didn’t push me to buy what I didn’t need or want. Knowledgeable and got me a great deal!

Brian was great to work with helping us pick out our couch.

Great experience!!!

We went in for a new bedroom set, mattress, and couch. Everyone there was very helpful while also allowing us to shop in peace. My only complaint is when it came time to purchase she automatically put in “white glove delivery” which we didn’t want but she never asked up about it. So we unfortunately had to pay almost $600 in delivery fees because she never asked us how we wanted to receive the items. We even asked the manager, who came up to greet us, what our delivery options were before we started shopping. He went through all three options but when it came time to pay she never said anything about choosing a different option and by that time we had spent 2 hours in the store and forgot to say otherwise but I don’t think the “white glove delivery” should be what is assumed.

Very friendly, respectful and quick to complete the delivery while making sure we were completely satisfied. Great delivery team!

Have a nice experience with Ashley

Lawanda met us with a big smile at the door. We told her what we were looking for and she took us right over to the couch we wound up buying. After looking at everything in the store, she wrote us up for the first couch she showed us. Lawanda was easy to get along with and she is well versed in her products. We are happy that she was our salesperson and the next time we are in need of new furniture, we will be looking her up. Toni and Lew

Very friendly sale personnel we had a great experience buying are new furniture the sofa and chair was a great buy

Quick and friendly

Honestly not even sure what the furniture was like. I went in looking for something and the staff would NOT leave me alone. Three different employees came up and when I said I didn’t need any help, they lingered for 5-10 minutes each just trying to strike up a conversation. Left before I made it out of the mattress room because I couldn’t get away from it and I was so irritated. Will not be retuning simply because they cannot just let you shop. Told me their entire life stories

**UPDATED** Please read entire review! HORRIBLE! Purchase experience was fine. Took longer than I wanted to get a sofa and recliner. When I finally got it the recliner was damaged from shipping as the box was not even intact when delivered and fabric was torn. Getting it repaired is an absolute nightmare. Taken over a month and still can't get it repaired as they are trying to send the tech to their own distribution facility instead of my house. I have confirmed the address with them at least a dozen times over half a dozen calls to their foreign call center. I am DONE with this company and will NEVER buy from Ashley ever again. It is NOT worth the hassle. ***UPDATE*** In response, you want me to call the same number that is an automated A.I. or speak to an entire staff of incompetent fools that can't get my address correct when it was confirmed multiple times? So, start it all over?!? This just further highlights why I will NEVER do business with Ashley Homestore ever again. It is very apparent that you do not and will not repair the furniture that was delivered damaged.

We purchased a really expensive couch from Ashley's. Within weeks the cushions started having problems. They said they would send us 2 new cushions to replace the defective ones. We only received one! We called 6+ times and everytime they said it will be shipped out in 2-3 weeks. Then it would never arrive! No matter who we talk to, THEY ALL LIE!!! It has been over 5 months now and we still keep getting the run around! No one with this company has been helpful. The one year warranty is total BS! THIS COMPANY LIES SO BUYER BEWARE!

I worked with Sarah. She allowed me time to look around, then once I gave her my thoughts of my likes…she took time with me and had lots of patience with my indecisiveness. Bottom line, was very helpful and made the whole process a breeze.

Yusaf from Ashley Furniture was such an amazing worker! He was personable as well as honest! He took the time to understand exactly what I was looking for and made the whole process easy and stress-free. His product knowledge and genuine care for customers really stood out. If you’re shopping for quality furniture and great service, definitely ask for Yusaf at Ashley Furniture @ the South County Location. Btw- I did choose a sectional and ottoman !

Excellent service! Easiest purchase ever

Kevin was very helpful. Introduced himself, gave me time to look & then answered questions I had along the way. Good taste.

It was a pleasant experience! Ann was knowledgeable, not pushy, she gave us choices to decide for what we liked. Also she was very helpful in determining the sizes by measuring the love seat to see if it would fit in our apartment doorway. She gave us payment options which was very helpful. All in all I love the reclining loveseat and color.

The customer support person was very helpful and patient

I experienced a patient and experienced salesman. That pushed me in a wheelchair all over the store with no complaints. I found what I was looking for. He was very informative. Thank you for your help.

Brian was great!

Had an amazing experience shopping at Ashley’s ! Sara was amazing ! She was so helpful and patient with all of our requests, helped us find what we were looking for ! Thanks Sara and the rest of the team for being so kind and professional!

Scott Wright did a great job today. He showed me around and was very courteous as well as knowledgeable about the items I purchased.

Salesperson was knowledgeable and helpful. Bought the chair we needed and it will deliver next week!

A nice store with no pressure, plenty of furniture to see. Good quality furniture at an affordable prices.

Great!

Associate K.Smith exceeded in all categories

I found exactly what I needed and had professional help to make my decision

*Can’t say enough good things about Damien!* Editing this review to show my increased dissatisfaction with my Ashley experience. Delivery date was insinuated to be lining up with our move however we have received no word as to when that will be and the deadline is fast approaching. There is also a culture of sales dishonesty in relation to their credit card that I would wager starts at Ashley corporate, is passed to sales managers, and then gets pinned on sales people. It is incredibly unlikely I shop at Ashley again despite my good “day of” experience. Leaving a second star because I really did like Damien.

Scott at Ashley was the best! Would recommend him to anyone for all your furniture needs!!!

Very good experience and helpful!

I was ready to make a purchase but they would not separate the set.

Brian Owen’s from Ashley on Lemay Ferry made furniture shopping great. Answered all our questions and created a great purchase plan. I don’t usually leave reviews but this man deserved it. He got us a good deal and we will be back. Thanks Brian

Friendly and knowledgeable

Friendly service associate. Helpful with order.

Andrea was very knowledgeable, went out her way to make sure we pleased on our purchase, she was very patient, and very professional, we couldn’t have ask for anybody else… Thanks Andra you deserve a raise 👍🏾👍🏾👍🏾👍🏾

Kevin the tempur-pedic guy was great very knowledgeable and kind, overall great experience

If we could do more than 5 stars we would. BRIAN WAS AMAZING! He was knowledgeable, made the experience stress free, and allowed us time to look by ourselves without harping on us. If you are analytical and need time to look without feeling pestered BRIAN IS YOUR GUY and ASHLEY’S is your store! He even paid attention to our newborn baby right off the bat and made our family the focus! Can’t wait to get more furniture over the years to come!

Excellent service!

The sales person was great. The customer service that we have received from Ashley has been horrible! There was a issue with the furniture that we received. Someone finally came out to look at it and tried to fix it. It is not 100% but they still marked the issue as resolved. I do not recommend Ashley Furniture. Edit: I would like to point out that I have emailed and texted them and they have not been helpful. I will try calling again on Monday.

Very friendly and helpful!!

Great job Brian

,Polite sales people.

Great selection. Courteous and professional staff.

Sara Swain was very helpful and very easy to work with. And she made my decision picking easy

Cindy was nice and very knowledgeable.

Great customer service. Cindy was a great person to do business with.

We worked with Kevin and he was very kind and easy to work with. We did not feel pressured to buy anything specific throughout the process.

Yousef is the GOAT. He's a wizard with the numbers, really helped me as a broke man get a good deal on my furniture. Bryan is an expert at making sure your furniture matches your home aesthetics and making sure the things you buy are the right fit for you. Bryan & Yousef are the dream team of furniture sales. 10/10 would recommend.

Damien was great! Super knowledgeable and great to work with.

Very informative answering the questions we came in with. Had a great selection of sofas in the color we were looking for and a great financing option available.

Sarah is wonderfully patient and knows her product very well. She made it a very pleasant experience

Very nice people and gave my great service will be back soon

Damien was very knowledgeable & respectful in showing us mattresses. Have shopped here for many years & I’m always a satisfied customer!

Cindy was kind, professional, not pushy and fast.

Brian and Valentin were helpful and kind without being pushy. Professional and understanding especially with our fussy 4 year old which is appreciated as a parent. They helped us get in and get out with a good deal! Thank you!

They have a great assortment of furniture to choose from. Kevin was a big help for n placing our order.

Cindy was very informative and helpful, love the showroom.

I am updating my review because we have had a terrible time here. Several months ago, we bought some furniture and I posted on here that it was damaged and nobody returned my phone calls in regards to this After somebody at corporate, saw it, they reached out to us. We came to a resolution and they told me it would take one billing cycle. It has now been three billing cycles and Ian from customer service will no longer return my emails. I have sent him three more following up that the things he promised did not happen and he quit responding to me. So for three months now, even though we came to a resolution, they never credited me for the damaged furniture and they will no longer respond any of my emails I do not recommend anyone buying furniture here, if they make a mistake, they will lie to you and not fix it This is exactly the type of place you hope you don’t end up buying furniture at. They literally do not care about consumers. They just want your money. I gave them more than a fair chance to right what they did wrong. I only came back here to edit my email because I don’t know what else to do. Do yourself a favor and do not shop at these stores they do not care about you

The store rep, Andrea was so helpful. I went in for one thing. I bought a whole bedroom outfit. I got a really good deal also. Thank you!

Haven’t got my furniture yet but Andrea was very helpful and did a great job. Hopefully when they deliver my furniture it will be just as nice and helpful!!

Omg! I cannot say enough about these guys. They were above and beyond helpful and awesome at the same time. They obviously love their job!

My husband and my experience here was a positive one . We went in to buy a recliner for my husband. Our sales lady was very helpful and showed him exactly he was looking for. She was patient as he took time to sit in various recliners and try the different features of each chair. He found one that suited him. She informed us that it was on sale and so we saved over 300.00 dollars. We will recommend this store and buy from them again.👍.

Received excellent knowledge and service on both of our visits. Our salesperson was very informative and allowed us the time and space we needed to browse.

Dalton and Zoe were very helpful. Happy customer.

The workers were very helpful and nice

Damien was so nice and helpful!! Also very patient, which you don't find much anymore. He continued to work with us until we finally found what we wanted, which he actually found it... I can't day enough about the amazing service we received from him. Great job Ashley on having him represent you! We will definitely be back to see Damien.

Employees where very compassionate, which made the ‘Experience’ great until the end of my purchase. The fact that my mom has to wait approximately a month for something that’s already paid for. Has me seriously thinking of a refund & finding something she can enjoy a lot sooner.

Damien is an excellent salesperson. He was patient, took the time to find a bed that fit exactly what we were looking for and for a good price. Great experience!

Brian was great - no pressure, very knowledgeable.

Sales person was very accommodating and helped out quite a bit, on a busy day. Thanks.

Very good experience

Dalton was extremely helpful and our experience was perfect.

Lawanna was excellent. Very professional ,answered all our questions made it a joyful visit.

Dalton was very knowledgeable, kind, and patient

Our sales rep was fantastic and the quality of furniture is outstanding.

Sara was very professional, courteous and knowledgeable. Great asset to your company.

The review that you posted is not what I wrote.You don't deserve one star! Your white glove service stinks and your return policy stinks!! Don't buy from Ashley Furniture.

Excellent customer service by Jenny and the white glove delivery went so easy and professional I plan on purchasing other things at Ashley furniture again!!!!!!

Damien was great. He greeted us as we entered, uncovered our needs, lead us in the right direction, and then let us do our shopping, without hounding us. When we had questions, he was helpful and efficient. We had a very nice experience.

Andrea was excellent to work with as we shopped for sofas. She was very patient while we decided on final color selection. Good selection of sofas.

Nice furniture and decent prices, though they tout that it is made in 7 American factories yet the piece I bought was made in Vietnam. Also their robo customer service is horrible. I spent almost an hour trying to reach a real human at the distribution center. If you want a person, use the prompt for a new purchase, then you can be assured you will reach a person instead of a machine. That is a good trick for most robo machine customer lines. They don't want to miss a sale, but once you've made a purchase you are on your own trying to navigate useless AI machines.

Dalton was great at explaining all of our finance options. He answered all of our questions about the furniture we wanted and the warranties.

Yusuf was an absolute joy to work with!! He made our experience fun and easy!!! We love our purchase and will definitely be back!!!!

Bryan was very knowledgeable and efficient. Love the sectional we bought that can be washed in washing machine and dryer if they get dirty.

They were great. Very helpful and worked with us. Thank you.

Professional

Towards end of July we visited Ashley store, Lemay ferry road, the purchase experience was good, we bought 2 full beds and 2 mattresses with an agreed date of delivery on 8/19/25, however, the delivery guys arrived late inconveniencing us, the most disappointing bit is that they only delivered 2 beds without mattresses “lol who delivers and fixes beds without mattresses, I would rather you delivered the mattresses and left the beds”. On contacting the store they now say the mattresses will be delivered on 9/2/25, yes almost two weeks from the original dates of delivery.So Ashley did not find it important to inform/discuss with us prior to delivery changes, now that I had already gotten rid of my old stuff to create space are the children supposed to sleep on the couch for two weeks??? horrible experience to say the least, very disappointed.

My experience with Ashley furniture was great. Damian was so helpful and helped ke get exactly what I was looking for. I can't wait for delivery of my new living room furniture. .

Purchased a chair on 10th of August. The pattern I wanted wasn't available for 4 to 6 wks. So I settled for the one in stock. Was told delivery would be on Tuesday 19th (today). My husband got a text on Sunday (when they're closed) that now it wouldn't be here till 26th thru 30th. He called on Mon to say those dates were no good. We needed the chair now. So they transferred his call and no one answered. He kept calling and on 3rd try gave up and called delivery dept, thru cancelation dept and no one has called back. So he called credit card company to cancel payment. This IS NOT WHITE GLOVE SERVICE as they claim. Would NEVER recommend this store. So disappointing. The delivery dept. told my husband that they don't answer the phone. This is the store on Lemay. Sincerely, Anthony and Lucia P.

Great customer service and leadership. I’ve been getting my furniture from Ashley for the past 15 years! High quality with reasonable prices.

Damian was very patient and spent a lot of time with us.

Ordered kitchen table and chairs from ofallon store. Salesperson amy put wrong phone number no alternatenumber or email. So firstDeliverydate missed. Called customer service and straightened things out. Scheduled and canceled 3 times for delivery and dont know why. Amy was no help customer service horrible. No follow up like promised. So went to south county store and spoke with valentin andvgot it sqiared away and set for delivery. So we decidedto by livingroom furniturefrom that store. Manager and our sales women was awesome.now lets see if all deliveries make it as Scheduled. Customer servicehad promised 50 dollar gift card for errors still have not received. I would shop south county again versus ofallon store.

Great service at Ashley, second time there this month and Andrea always took good care of us and was very patient with our indecisiveness

Everything was great. Told her what I was looking for & that is what she showed me. No pressure at all.

Kevin was exceptional

Cynthia Walsh was very personable and helpful with me bedroom set purchase. Great experience!

I was very impressed with the level of service given by our sales person, Dalton. Even though he was new to the store he was able to ensure we had a great customer experience. I also would like to give a shout out to his teammates, who assisted with any questions or assistance that was needed in finalizing the sale. Great TEAMWORK. A great customer experience is what stands out from all the furniture options that are around today. Great job!

Mikaela was very knowledgeable and helpful.

Great! Andrea was awesome!

The three movers were professional and efficient! Thanks Ashley Futnitute, Marlon S, Justin R. and Booker T!

Bryan is an exceptional salesman. So honest and professional! I took several of his cards, and because of Bryan, I will be referring people to him.

Horrible experience (and it's not over yet!!) We pickup 3 end tables, get them home, 2 are damaged, customer service says they will exchange them, they scheduled the delivery, call the morning of to say they only have 1 table and have to reschedule for following week. . . . . same thing again, they call the morning of to say they only have 1 table and need to reschedule for the following week. . . .WE WILl SEE when this ends!!?!?!?!?

Quick and easy purchase

We are happy with our purchase and the sales staff. A little disappointed in the high cost of delivery.

First class seller and took her time with us and explained all of features of couch.

Prompt attention, careful listening to our goals, respected desire for unaccompanied search, and gracious reappearance. Well done

We were able to find the perfect sectional. The process was quick and easy and we look forward to it being delivered. The sales manager and sales person, Cynthia, were extremely helpful. Nevermind my husband in the pic.

Polite salesman, answered my questions, provided me with the”bottom line $” that was mutually satisfactory, and there was no “bait and switch” or “but wait, there’s more…” nonsense. Good business, good communication and no wasted time! Thank you.

Amanda was a great help, got me to the area I wanted, helped me narrow down selection and had me happily on my way in no time. Because the showroom area is massive great help mademy visit pretty easy!

Brian K. Owen's was fantastic in every way.I really did enjoy shopping today

Both Cindy and Damian were very helpful and personable, A+ to both. I am looking forward to receiving my new chair next weekend.

Customer service was very respectful polite and on point of what I needed I will recommend Ashley's furniture store to everyone

Went in to buy 2 recliners that were seen online. They were not available but the person helped us by suggesting another set and we love them after picking them up ourselves

Bought a new sofa and loveseat last week and arranged for their white-glove delivery to come 2 days later. All was good until the delivery. The delivery drivers damaged my wall trying to force the sofa in instead of just tilting it slightly to easily bring it in. When the driver saw the hole in the drywall, there was no apology or anything, just a simple “someone will reach out to you within 3-4 days about that”. The loveseat had a slight tear on one of the corners and when I pointed it out they just picked it up and took it with them and said you’ll get a replacement. The following day we arranged for delivery of the replacement loveseat for Saturday. When it finally came we realized it was the same one that we had sent back during the original delivery. The tear on the corner looked like it was just glued back and very poorly touched up. We did not feel like waiting any longer or dealing with any more headaches so we just accepted it. We submitted a claim about the wall damage and have not heard anything back in 4 days regarding it. For paying over $300 for this “white glove delivery” I will say I am extremely disappointed in the service I got. I have bought almost all the furniture in my house from Ashley and after this I will not be buying anything more from them.

Andrea did an OUTSTANDING job of helping me to find a Queen mattress for my son who’s relocating to St. Louis this week!

Had a great experience will be doing more business with you guys in the future everybody was very professional and kind

Very helpful but not annoying. Matched the online prices. Would definitely by again

Salesman Kevin was awesome!

Brian was such a good help, he was very patient and helped me through the whole buying process. I am very grateful for the staff here!

Mikayla K. was very helpful and made the experience easy.

Jackie was amazing to work with and made the process easy. I appreciate all her help and efforts to make sure I got exactly what I was wanting.

Andrea was amazing!

My salesman was extremely helpful, he introduced himself right away. He guided me to exactly what I was looking for. I felt no pressure. I had a great experience and went home with exactly what I wanted 😊

Scott was awesome to work with! We met him several weeks prior and discussed our purchase timeline and budget. Once we decided on everything we wanted, he had us in and out in no time!

Lawanda was amazing to work with! Great experience!

Jackie, sold my wife and I a bed. In that sale we had made a deal for our old Cali King mattress be picked up when the new one was dropped off. Even the store manager was involved and said they would pick the old mattress up. They didnt do anything they said they would do during our sale. Now I have a mattress sitting in my hallway. I suggest not using Jacquoline B. she will straight up lie to you. Or go elsewhere and not have to worry about being lied to during a sale. Since your the owner and want to fix it. Send a truck out tomorrow morning and pick it up. That is how you fix the problem you caused

Everything was great. Mikayla was very kind and helpful. I got exactly what I needed at a good price.

Cindy was great.

Went in for a couch and love seat. Got a great deal. Getting delivered in a week

Recently bought a Signature series bed frame from our local Ashley Home store on Lemay Ferry. We opted to do a customer pickup from the local distribution center. The next day we picked up the items on our order. Immediately noticed two of the three boxes had been previously opened, the boxes were stamped with a different part # than what we ordered. Upon unboxing, one item had missing hardware and multiple damaged pieces. The other repackaged box was the completely wrong part with missing pieces. Called for a warranty exchange which they honored. Returned to distribution center following day and exchanged. Got home and started unboxing and once again one of the items the box had been previously opened. Inside all the parts were at least there this time but multiple pieces damaged because of the shoddy repack job. At the least the second item exchanges was correct, brand new in factory sealed packaging. Called warranty exchange for yet another replacement and was told I would need to wait to receive a call back. I am sure they will but beware...they tried to pass me what amounts to trash as brand new, high quality Signature series furniture twice now. Update: Ashley eventually got it right. The third visit back to the local distribution center they finally presented a brand new, factory sealed part that was damage free. Moral of this story, if you purchase for self pickup do NOT trust any packaging that shows any sign of being preopened or items repackaged. Who ever is doing this obviously does NOT care about the customer or Ashley's reputation.

My sales girl was excellent! Very helpful and answered all questions..very knowledgeable and pleasant to work with!

Scott was very helpful and so nice!

The sale representative was a true professional and not what you think of when you think of a stereotypical furniture sales person. Kevin Smith was very patient and answered all of our questions fully regardless of how trivial. It was great to have someone willing to make sure we were comfortable when making our purchase.

Great experience. Everyone was knowledgeable and worked the sale in my best interest. Explained in detail the sale and what to do during the delivery.

So helpful and informing

Thank you Ashley furniture I had a problem with an E mail to send an Jason Loeffler was the Man in shining armor he help me from begging to end with a smile great service. I'm so pleased an will always ship here

Jaqueline Ww’s amazing. I came in looking for a mattress and new couch/chaise and she explained everything detail wise, customization wise with the couch, price wise so clearly and made it easy for me to understand. Come see her!

My experience with Ashley associates was awesome very helpful and accommodating

Cindy was great with helping with my furniture selection. Great experience and plan to return in future to possibly get the oversized chair that goes my sectional and ottoman.

Kevin was an incredible help. Not pushy, easy to talk to, and helped me find my perfect couch. I cannot wait for it to be delivered!

thanks Kevin. got us everything we wanted. thanks loved our salesman and experience

The sales experience was good and easy but delivery is a nightmare. They use this awful AI system and it's impossible. I ended up with 5 different delivery dates and finally canceled. And I'm sure that all of the responses to these reviews are AI generated as well!

I dealt with a lot of furniture stores so far actually it's been the easiest and the best

My delivery men were amazing! I really appreciate their service and assistance. Thank you so much!

My order was placed under another customers account. Partial order was delivered to the wrong address and the remaining order was canceled. Your saleswoman did not know what she was doing! Trying to get a refund on my delivery charge and now I have to wait another week for delivery. Will never shop there again!

The sales associate was wonderful I was in and out in a timely fashion thank you so much

Andrea was very helpful and professional.

Did not like our sales person she ruined the experience at Ashley will reconsider going to Ashley in the future

Lots of options to choose from. Brian in sales was able to answer any questions that I had.

Jacqueline was very helpful in answering questions and helping customize my sofa choice. Very pleased with the experience.

Cindy, our sales lady was very nice and helpful!!! Very nice and knowledgeable!!!

Our Sales rep was great! Moving fees are horrendous!!!! I was not informed up front about the moving fees because I did not ask. The more you buy the bigger the moving fee! YOU NEED to let the customers know up front about the fees!!!!! The fee chart the sales rep use needs to be posted as a huge sticker on the front door when you walk in and put it through the store for all customers to see! It's the right thing to do! It is a make or break deal for some! Customers need to know UPFRONT what these ridiculous moving fees are BEFORE going in! Again, the sales staff Cindy in the Tesson Ferry store in St Louis was great. Save out middle class, remove the fee or at least make the fee FAIR! Was a 5 star rating until I was hit with the fee!

Our meeting was very pleasant and she was very helpful.

We were able to purchase everything we wanted with ease. Jacqueline was an amazing sales professional to work with. She made the whole process easy and fun! She showed us many comparable pieces of furniture while all staying within our budget. We are so happy with our experience that we had. We highly recommend working with Jacqueline. Next time we come in we will be working with her again :)

Been working with Cyndi for years always a pleasure when we visit and no pressure into buying things. Love her hospitality and professionalism.

Valentin does good work

Cindy Walsh was great to work with. Couldn’t be happier with our purchases and her help.

Helpful and friendly staff!

I was waiting on right away. Everything was explained to me to my liking very well. All of my questions were answer. The store manager made sure that the gentleman who had waited on me before got the credit for my sale. I would recommend Ashley furniture to anybody. Ashley has wonderful furniture and I have bought from there before and everything is holding up very well.

Very helpful, but not pushy.

So originally, I was thinking I should’ve gone to Ashley furniture first. I was purchasing a power lift recliner for my mother, and had invested many hours looking on Amazon, provider plus, medical west, value city furniture, MediEqip, and Lift inc. Ashley furniture had what seemed to be good quality chairs, and reasonable prices. I ended up in the store for a total of two hours while the salesman and the manager bumbled around with printers and phones and computers that were allegedly not functioning properly. I was able to remain pretty patient and understanding during this. But when my sister went to pick up the chair at the warehouse today, and was told we were given the wrong paper work I am beyond frustrated. She had to drive back to the store and waste even more time, once again, trying to get the paperwork, and then back to the warehouse. We have to hire a sitter to be with my mother when we run errands like this, so it would be really amazing if anyone could do their job competently.

It was very nice

Will never buy from again purchased a $900 reclining sofa less than a year ago. It is now peeling cracking. The stitching is coming out. There is a one year warranty from the store and even though it’s within that one year they won’t warrantee anything on the couch. 🤷‍♀️

Review of Ashley HomeStore—I Had to Sue Them to Get My Money Back If you’re thinking about shopping at Ashley HomeStore, do yourself a favor and don’t. What should have been a simple furniture purchase turned into a months-long nightmare. After I paid, Ashley HomeStore failed to deliver on what they promised. I called, emailed, and followed up endlessly — nothing got resolved. To make matters worse, I made three separate trips to the store in person trying to sort this out. Each time, I was met with excuses and zero accountability. This dragged on for so long that I finally filed a small claims case in Jefferson County, Missouri (Case No. 25JE-SC00008). Only after suing them did Ashley HomeStore finally refund me the money I had been owed all along. And because of how poorly they handled everything, the judge awarded me an additional $1,100.00 in damages. Let me be clear — Ashley didn’t resolve this because they value customer service. They did it because they got sued and lost. If you don’t want to waste your time, money, and energy, I’d strongly recommend shopping somewhere else. This company only reacts when a courtroom and a judge force them to.

Ashley doesn’t even deserve 1 Star honestly. We spent way too much on a bed but it’s what we wanted so we went with it. The bed specialist Kevin (No Specialist that’s for sure) will get you to lay on every bed that he can sell that’s the highest price he can. Set you up with overpriced pillows and bed covers. When you get them of course they were wrong. We purchased a storage bed and lift base and mattress. Again at a price way over what we hoped. Long story short. They delivered a week after they said they could, got the wrong lift base. After leaving with base they said it was the right one and would return by 3 to install it. Didn’t show and after several calls I got a hold of delivery. He said “Oh they didn’t call you ? Appears it was the wrong base. So back to automated run around after going to store and discuss with the worthless store manager. They eventually came out with the same base and installed it on slats ( well bottom side and top legs are just hanging there.) Called, went to store many times and purchased it Feb 4th and they won’t come out and even look at the worthless installers work.DO NOT BUY FROM ASHLEY!! Unless you enjoy major run around and no solutions when they screw it up. Sorry couldn’t make long story short. Horrible experience and still dealing with it as of April 10th.

Paul was attentive to our needs and pleasant to work with.

Jacob at the South County store was over the top helpful, and made shopping fun. I felt like we adopted a new friend by the time we left.

Perfect for my kitchen/dining!

Sale Associate Jacob was top tier! He made shopping for furniture easy and pleasant

Would not exchange a defective lamp , lamp not broken BUT clearly was a defect in manufacturing . After a few phone calls I gave up . On the other hand my sales guy Jacob was fantastic for sure , no fault to him .

2 stars because everyone is nice. A lot of bait and switch goes on. Went on Sat. Was told all accessories, pictures & bedding 90% off because they want to close for remodel & don't want to pack stuff up. 3 people said that to us. We spent hours in the store picking things out. Time for check out & those people are nowhere around. Now we are dealing with 2 others & a manager who was extremely lazy. Suddenly a lot of what we picked out was not 90% off. When we said that 3 people told us that & even took stuff off the walls for us, all we got was "oh sorry you were told that." Even the manager who didn't get off of his butt, didn't really care. So we wasted 1/2 the day. Fast forward Mon. morning, called the store to see if the sale was still on. "Yes it is until the 21st when we close." Go back there. New people & different Mgr. Now say 50% off even though big signs in the windows clearly read 80 & 90%. Bait & switch mess! Nobody seems to know facts & you never get the same answer twice they just make crap up as they go.

Great experience they had exactly what we were looking for at a great price Salesperson was super helpful informative and no pressure at all Cynthia Walsh was our Home Furnishings Specialist would recommend asking for her when you shop there

Paul was wonderful and very helpful with me. THANKS PAUL

It was okay until I went to check out then we kept running into problems printing and such.

The salesperson approached us shortly after we arrived and was attentive to our needs.

Very clean store. Our salesperson, Scott, was not shadowing us and ready to help as soon as he was asked. I appreciate that at a furniture store

What i have bought has been great, great delivery, once we was able to get it set up. Sales people are very good and take time to work with you.

Had a great experience at Ashley. The store is clean, well-organized, and has a fantastic selection of sofas to choose from. One of the staff members, a very kind lady, was incredibly helpful. She went above and beyond in assisting us with sofa measurements to make sure we found the perfect fit for our space. Overall, a pleasant shopping experience with great customer service!

Wonderful experience with Mr.Jeff ! He is friendly, polite and professional ! Thank you so much 🙏 👍👌😁

Nice store with a helpful friendly salesman.

My most recent purchase has been horrible. I purchased a replacement side rail for my son queen size bed. I ordered this piece back in December. I was given so much misinformation on this piece such as it's at the warehouse to it's at the store to now it's still with the manufacture with a estimated shipping date of Mid-March. I have never experienced anything like this with Ashley.

Ashley's had a large inventory of bedroom and living room furniture. Our salesman was Paul Chaffin. Paul pointed us in the right direction of the furniture we were looking for. Once we found the furniture we were looking for, Paul was able to get us the best price possible. Highly recommend seeing Paul when you visit Ashley's Furniture. Their pickup facility had fast and friendly service. Ashley's-- Definitely five Stars!!!!

Your sales person, even though he was new, was very informative. A positive experience for me

I got a nice recliner on clearence. The salesman wasn't pushy. The dock hands loaded the chair into a very small SUV. The whole process took less than 30 minutes

Our sales person Jeff was 👌.

Kevin and Jacob took care of us today. We had a very pleasant experience. We were looking for a very specific piece. Kevin helped us narrow down our choices. Easy transaction.

I have never wrote a review on Google until now. My boyfriend and I worked with the salesperson, Kevin. We have a small basement with tight measurements. We were assured that the backs came off and would fit within our measurements. After waiting a week for delivery day, we got a text we were stop 11 for the day. Our estimated arrival time was between 2-5ish. We sat at home all day and night waiting. However, it just kept getting pushed. They did not come until almost 8:30 that night. This is in no way the delivery guys fault but the stores fault for making their customers wait way past delivery times and that is a lot of work to put on the employees delivering. When they arrived (in the dark) the furniture was not as promised. The backs were stitched on and did not come apart. None of the couch fit through the door forcing the delivery people to take them back. My boyfriend and I were incredibly disappointed and very upset after waiting 6 hours for delivery. I called the store at 8:30 that night and spoke with Jason. I was told there was nothing that could be done that night till he talked to our salesperson. The next morning we got a call from Kevin. He stated he didn’t realize that they didn’t come apart and offered for us to come in and pick out something different. We asked for a refund and decided to go elsewhere where we got much better service. We will never shop at Ashley Furniture again.

Jeff the salesman who helped us was fantastic and made the experience a good one.

Ashley Furniture was an exciting experience. Quality furniture and the staff's attention to detail was the icing on the cake. Highly recommend Ashley for (((all))) your furnishing needs.

Cheap furniture. Staff will mislead you with false information. Living room and bedroom sets will not last one year!!!

Great salesperson who spent time reviewing options

(Translated by Google) Mr. Smith is an excellent salesperson, very attentive and clear with all requirements. (Original) Mr. Smith, es un excelente vendedor, muy atento y claro con todos los requerimientos.

Lawanda was very pleasant to work with. Her patience and professionalism was outstanding.

I had a gift card and because you don’t allow that on your website I had to go in the store to purchase my recliner and didn’t get the 15% off what I bought, which is $127 and that’s a lot of money. I would have expected that it would be honored but it was not.

We had a wonderful experience shopping for our new sectional. Andrea answered our questions and we didn’t feel pressured to buy at all. I would highly recommend Andrea to friends shopping for new furniture.

Jeffrey was our salesman. He greeted us quickly but wasn't pushy (I'm honestly turned away if a salesman is pushy/too 'salesy'). He gave us all of the information we needed without question and was glad to help. He grabbed us waters and a candy (for my daughter) as well. He was knowledgeable, quick, friendly, and successful! We finally bought our new couch!

The salesman Charles was extremely helpful and polite. He is the best and thank you!

I bought some furniture from them and immediately the drawer slides broke, using cheap and inferior part. I was able to fix that myself so no big deal, the part that gets me is I bought a coffee table and 2 end tables and the second end table will not fit in the room. The furniture was never opened but they will not take the return, even if it is in the box still they say absolutely no returns. How does someone do business like this, I will never spend my money there again. Not to mention the said I would have my furniture in one week and it took nearly a month!!! What a joke.

Jeff was great. He gave quick and accurate answers as well. Walked out with a nice chest of drawers with a protection plan.

The company delivery personnel absolutely suck, actually rating is no stars. They didn’t set up the sectional and didn’t even plug in the chair, they told my wife that they would continue setting up the furniture but they left with the front door wide open on a 20 degree day and then the real pain started and that was dealing with customer service and the delivery warehouse. I will never ever never buy another product from Ashley

Jeff, the salesperson was a joy to work with. Very professional and helpful. I love my kitchenette set. It's perfect and a bargain too!

I was told that my item was in stock and then filled out the credit info to do payment interest free. Then after my credit was ran I was told not all pieces were in stock. So now I have a credit hit because the staff is not educated. I do not recommend. You cannot undo a credit hit.

We bought furniture on July 4 th 2 of the 3 pieces are already leaning and the recliner jams up when closing , now Ashley sends you to a third party for the returns, the third party tells us Ashley never sent my info. It’s really a joke we spent good $ and we bought local. But the furniture is poorly built and I’ve been trying to get someone to replace them for over a month.

We were impressed when we first arrived. Someone greeted us right away and answered all of our questions. In less than an hour, we bought a chair. Since we left the store, however, we've had nothing but problems. We were given a date for the delivery two weeks after we purchased it, but our order has been changed three additional times since then, and counting. We were informed that we can no longer work with this store because we have to go through the warehouse. After weeks of automated calls, sometimes daily, I called Ashley Furniture again and asked to speak to a live person. I was given a different number to call, and that's when I learned that deliveries can take 2-16 weeks! Apparently this information is on the form we signed, but no one at Ashley explained this to us. The new delivery date is one month after we purchased the chair--assuming it actually arrives. If we knew it would take this long--or possibly longer--we would have gone elsewhere.

Being a Veteran there should be Free delivery on all our purchases no matter how much we spend.

Salesman Paul was great but the rest was horrible. First, sent Black Friday coupon that was worth nothing. If you tried to buy something at sale price, not allowed 0% financing. If you wanted the “0% financing” then an additional 2% added to original price. So you are now paying even more for “0%financing”. What a scam. This use to be a good, honest company. Appears to be a greeedy, money hungry company now. So sorry Paul lost out on his commission, but I will not do business with a company charging for 0%financing

Was told we would get delivery 11/25. Received a message from Jason the general store manager that someone entered the ticket incorrectly and delivery would be several days later. When we tried to call back it’s impossible to speak to the person you need to. We were routed to the distribution center who told us that delivery was indeed scheduled for Monday 11/25. We have received a text to confirm delivery. Called the store manager to confirm since he was the one who called stating delivery had been pushed off. He then says it is a pick up not a delivery. The general manager is very rude and as a manager has no regard for customer service. Our salesman was great. The managers could care less if they get your business They make no apologies for error or try to make it right. It’s like ATT no one knows what they’re talking about and everyone has a different story. Customer service is dead. Our experience definitely does not have us wanting to go back.

My salesperson Cindy Walsch was awesome 👏. She was knowledgeable, and patient as it took a few days for me to decide exactly what I wanted. I really appreciated the no high pressure tactics…

We had the pleasure of working with Cindy during our recent shopping process, and while we ultimately didn’t make a purchase due to budget constraints, we were incredibly impressed with her professionalism, knowledge, and warmth. Cindy took the time to understand our needs, patiently answered all our questions, and provided thoughtful recommendations without ever making us feel pressured. Her communication was prompt and clear, and she went above and beyond to ensure we had all the information we needed to make an informed decision. If circumstances were different, we would have loved to work with her further. Cindy is a shining example of excellent customer service, and we can confidently recommend her to anyone looking for a dedicated and personable sales professional.

The purchase went fine. Your text system for delivery isn't working well and I never gave permission to bombard me with promo emails. Tried to unsubscribe from email but it just takes me to more shopping options which I believe isn't in compliance with regulations. Edit. 0 stars. If you have any issues, nothing is handled by the stores. I would highly highly recommend going to a different furniture store

Scott was great to work with!

Had an excellent salesman & large selection

We bought a couch last week and paid for delivery. It was scheduled for delivery on the 12th however when we got home we got a text saying great news we can deliver your couch sooner text 2 for the 7 so I did. They text back great we will see you then. So I got rid of the old couch and took the day off to wait. Just to find out they never rescheduled my delivery and now I have to wait a week with no furniture and a day unpaid. They said even though it's my fault there's nothing they can do!

I had a really great experience with Lawanda at Ashley in south county. I needed a new mattress for my daughter and she looked up what my son has that we bought last year. We got the same one that we got for my son and the service was so easy and Lawanda was extremely nice. I will definitely ask for Lawanda when we go back for our living room furniture.

The sales person I dealt with was Paul Chaffin. He was extremely patient; I had been in the store twice as I was undecided on which bedroom set I wanted. He priced out two complete five piece sets for me - he was very accommodating. He was knowledgeable in assisting me with mattress and foundation choice as well. My furniture is scheduled to be delivered in a few weeks per my request. I am happy with the aesthetic of the set and am hopeful I will be happy with the sturdiness of the set I selected. There are a wide variety of styles and price points at the Ashley South County Store which is helpful in making a choice.

We had a wonderful sales lady who helped us in our search for a new couch and loveseat. She was friendly, super helpful, and not pushy (as many salespeople can be). We love Ashley Furniture!

We had a five star experience today at Ashley Furniture in St Louis South County. Our salesperson, Brian Owen’s, was knowledgeable of the furniture we were shopping for, presented options and gave us time to decide on the products we selected. Brian’s customer service skills were solid and really appreciated. Great job, Brian.

Furniture was a good price and employees were very nice and efficient at the store. However the delivery experience was Bad! A handle was broken off my Furniture and I was told by the delivery guy I would receive a new one in the mail, that's how they do it. Never got a new handle. Called manager and got the run around as he said they don't handle that and I will have to call customer service. Not professional!

Great time. Good customer service. Delivery was a BREEZE.

10/15/24 Update: Still having issues. The last pieces of my bedroom set were brought, yet again damaged, and I had to send back. They also nicked the dresser I already had in my room and the door frame. Along with leaving a mess throughout my house, driveway and yard. Horrible service. Plus no one from the store or higher up has called me about my issues and I've talked to multiple people who "assured" me someone would. I have emails and text even saying someonen will call. They all lie and no one actually cares. Once they've made the sale and got their money, they are done being helpful. Original post: If I could give a -5 rating I would. I placed an order in the store around the end of August. The salesman, Chris, was amazing and I ended up spending over $9,000 to furnish my house. But from the moment the first part of my order was delivered it has been nothing but a nightmare. In the first order the one night stand was damaged so I sent it back and asked for a replacement. I waited a week or so and when the replacement came it was the same exact piece I sent back the first time! I was blown away that they'd try to pull one over me. Then I called and scheduled for a replacement, again, to be sent. We set it up to be delivered on the same day as my bed frame set. Which took a month to get delivered. But when they showed up with my delivery all they had was a night stand, no bed. To top it off the night stand was in worse condition then the original one. Multiple spots were nicked, scratched, and on top of that it wasn't even leveled. It rocked when you touched it. How did no one notice? So I had to send it back again. The delivery guy told me he put in a request for a supervisor to call me in no more than 5 minutes. It's been over an hour and no one called. That's now 3 night stands that have came damaged and I had to send back. So it's been over a month and I don't have the night stand or my bed. When I call customer service they said the bed wasn't delivered because it didn't arrive in time to make it on the truck and that someone should have called to reschedule the delivery and apologized for them not calling. But she stated they have it ready for delivery but I have to wait 5 more days for an opening. If they have it now, someone should have put it on the truck today or brought it out once they realized THEY messed up! Since it was supposed to come with the night stand. Plus I don't have time to keep taking off to be home because when you schedule the delivery you won't get an estimated delivery time until 24hrs prior. So I have to take off the whole day so I can be available! I have spent so much time and energy on trying to get what I ordered and it's been a nightmare and horrible customer service. My mom was with me when I ordered everything and she even wrote a review for Chris because he was great. Because of him she was planning to go back and buy multiple pieces to refurnish her house but now she is not going to order anything. Their customer service and delivery process is horrible. I should have read the reviews and looked on BBB before going there because I see this is common for them. Lesson learned on my end.

Just called and spoke with a guy to see if they had a certain couch in store so I could get my order sooner. He seemed annoyed that that’s what I wanted and said he’d transfer me to someone who could help. Of course I was transferred back to the same automated system I had the first time with zero answers to my question.

The salesman was very helpful and took time to help us with we needed and explained everything on what the cost would be we are very happy.

Jeff was very helpful to solve my problem! Thank you Jeff!

Great prices and great service

Was a good experience with the furniture store and the personal. In the bedroom dept.

Andy was very helpful in our first furniture buying experience.

Bryan did a great job! I would highly recommend him.

Awesome service. Makayla eas wonderful!

Scott was absolutely AMAZING at helping me pick out an entire household of furniture. He was so patient, knowledgeable, and helpful. If I could give him 100 starts, I would! Thank you so much, Scott❤️ -Meagan Orr

Too many out of stock itens

Andy was amazing to work with. We came in to get bedroom furniture and that’s what we got. He was easy to talk to and helped us get the set we wanted. He helped us get the right mattress and foundation to fit our needs. It took us a bit to find what we wanted but he was very patient with us through the whole process. Thank you so much.

My fiancé and I tried to visit this store. As soon as we walked in we were bombarded with sales people. Understandably so, we heard them out and were reassured we wouldn’t be bugged anymore. Only to be followed around the store and spoken to twice more by the same person. This time we made it even obvious we aren’t interested in their credit card or other products. Trying to ignore this, we continued looking & tested out a STOOL. Only to be interrupted by more sales people who are trying to sell us on a new mattress. Which we didn’t even come for. The fact that you cannot walk around peacefully is by far the worst part. The salespersons made this the worst experience. We walked out of that store with intentions of spending money.

Our sales person was Lawanda! She was incredibly helpful, showed us exactly what we were looking for, and didn't veer off the path! Did I mention how sweet she was and has a great sense of humor! One of the BEST sales floor rep I've ever encountered! We love our new furniture! Thanks, Lawanda, and kudos to you for a job well done!

My daughter and myself were both looking for some new furniture. Our sales person, Chris, was an awesome sales rep. Due to his efforts to help us with so many questions we had, we both will be purchasing a lot from Ashley. I would highly recommend Chris. He put forth a huge effort to help us both. We will be coming back again!

Great experience I was not approached by a salesperson until I had questions about their sale. I ask an associate who was very helpful and actually found me exactly what I was looking for. This particular sofa was on sale and I had not seen it on my walk through. I bought it and it will be delivered on the date I requested. I can’t write about using it/or quality since I don’t have it yet. The salesperson was outstanding and it was a simple process for purchasing.

Andy greeted us as soon as we walked in.

I knew what I wanted to order, so it was a very quick and easy process. Very friendly staff!

It was very pleasant and very easy to deal with. No pressure

Cindy was wonderful to work with! Overall great experience!

Store was huge and clean with so many options and the sales staff gave me the right amount of personal space and time so that I didn't feel rushed or forced into making choices I would regret

The manager went above and beyond to get my lift chair that was less than two years old and couldn’t be repaired. We had the warranty and he got the new lift chair ordered quickly Which needed to happen. Thank you for your quick work.

I needed a specific type couch and I was met right away and helped. Andrea was my sales person and she helped me out with no pressure and helped me find the best deal. I will definitely go back!

Great service by Jeff!

Highly recommend finding out when Ashley does their deals! We got a tremendous deal to furnish our house! Loved working with the team here. Hoping for a smooth delivery too!

Cindy Walsh, my salesperson was amazing! Very helpful and polite! I ordered a sofa and loveseat from her at the South County location. I ordered it on Monday and it is already available for pickup. Very happy customer!

Our salesman, Kevin, was extremely helpful in finding what we wanted and financing. He made our whole experience easy.

Very accommodating, helpful without pressure. Nice experience!

They price marched their website offer

Greeted by a very friendly articulate young woman and our salesman Scott was very knowledgeable and professional making our purchase experience great!

I got a great deal on a nice desk and chair at Ashley furniture. The sales person Cynthia was super nice and made the process easy. I will definitely go back there to shop after we remodel our living room !

Andrea the sales person was so nice and patient. She made the whole process so easy. Overall great experience.

Great customer service.

Can’t get anyone on the phone (not totally uncommon these days but still frustrating) Spent 35+ minutes shopping around in store and couldn’t get attention from any of the 5 workers we saw. Not a “welcome in” “can we help you?” Absolutely nothing. Found the couch we wanted and were ready to purchase. Ended up leaving, checking out Slumberland (they didn’t have the couch for us but A++ customer service.) Ordered from Ashley online and saved 900+ dollars verses in store. *adding now that we’ve received my order to compliment the three guys who deliver and got my sectional unloaded quickly. They were so friendly and helpful.

Great experience at the store and when furniture delivered! Very professional and friendly service.

The sales associate was very professional and patient in allowing me to complete my purchase. I appreciate the upfront pricing details to enable me to make a well informed decision.

Excellent fast & professional delivery. Guys knew what they were doing & were early.

Wanted to buy a bed but the salesman hovered over me and didn't give me a chance to figure out what I even liked.. So I went somewhere else

Von was a wonderful sales associate! Knowledge, thorough and personable! Answered all of our questions and gave us the best deal possible. Her managers, however, seemed a little inpatient with some of her questions. If I go back to this location, I will only deal with Von.

worst customer service I've ever experienced. they put the wrong bed rails in our order and it's taken nearly 3 weeks to even schedule the right rails for delivery, now delivery is gonna be another 10 days out. this whole time I've had to sleep on the floor and get nothing but a "sorry for the inconvenience" from every one I talk to

Prices are crazy but the service is really good.

Bought our daughter an expensive bedroom set for her graduation gift. Almost a month later, the slats for her bed have still not arrived. No one will even deal with this. I have always recommended this store, but never again.

Cindy Walsh is great to work with us. She took time to give us the best deal to save us money.

I had a amazing experience at this store, the lady was very helpful and pleasant. She made sure I got every discount possible. Thank you

Andy was so helpful with helping us purchasing our new couch. The process was very smooth. We can’t wait to pick it up so we can have it sooner than waiting a couple weeks for it to be delivered.

Cindy W. was great!! Definitely coming back here!

We ordered a bunch of furniture that they said was in stock. Then waited for delivery. The week of the delivery they called and said basically none of our furniture is in stock!

Great selection and customer service

The staff at Ashley are true professionals and so easy to work with. They were available for questions but were never pushy. Ask for Cindy or Jason, they were the best!!!

Sales person was very helpful and researched what I needed right away. Happy with price, service and planned delivery.

Cindy was excellent! Friendly and knowledgeable. We found exactly what we were looking for and it didn’t take all day. We will definitely be going back in the future for other furniture needs.

I purchased a couch a year and a half ago and also purchased the extended warranty. My couch is literally falling apart. All the seams have come undone and all the stuffing from the in the pillows is falling down. I spent $400 on an extended warranty and Ashley And the warranty company said there’s nothing they can do. I called her. They hang up on me. I was on the phone for over four hours from switch from department department. Don’t buy furniture for them. There are nothing but scammers rip offs.

Sales person friendly and recliner is comfortable price was great

Salesman Andy greeted me as I entered the So. County store and asked me what I was looking for. I told him a decent sofa that wasn't too pricey. Andy showed me several beautiful and comfortable sofas and told me to take my time checking them out. No pressure!! I really liked that. I found what I was looking for and Andy and I were satisfied. I had a great experience!

Andrea was super helpful in helping my daughter buy a couch for her first apartment. Thank you Andrea!!

NEVER BUY FROM ASHLEY!!!! We made a large purchase almost 3 years ago of over $10,000 worth of furniture. We spent all that time exchanging damaged merchandise and asked for returns several times! They insisted the only way to go was by exchange due to it being delivered. We accepted those terms and spent years trying to get furniture that was in like new condition. It consistently arrived with significant damage including a nail sticking out the bottom of a dresser that scratched my hard wood floor. The exchanges took so long that we moved multiple times and had a baby. While my wife was days away from giving delivery, she called and informed them that we were having a baby and moving. They told us since it was past the normal 14 days, we would have to call back to reschedule when we were done moving. We called a month later and was told our exchange was cancelled and that there was nothing we could do. They told us we were stuck with the damaged merchandise. We asked to speak to a supervisor and were told someone would call us. They never did. We called back a week later and were told the same thing. No call. We called a 3rd time and finally got a call back. The gentleman could barely speak English and when we told him our story, he hung up on us. This is the worst customer service I’ve ever seen in my life. I WOULD RATHER PAY DOUBLE SOMEWHERE ELSE THAN TO EVER SHOP HERE AGAIN. Never buy from Ashley!!!!!

Anthony has great customer service skills, very attentive he very knowledgeable about the products that I purchased I will highly recommend him as your salesman.

My partner and I were looking for our sofa/sectional couches for our new home. We were greeted by the staff. Andy Williams was an excellent agent/ staff working with us while looking for options. We ended up buying our sectional and a coffee table with a couple of end tables for a very good discount. Thank you to all the staff that worked with us.we

We had a wonderful experience. We definitely will be back soon

Neighbor rec'd furniture legs seperate. Went to put legs in no holes in bottom where legs go! Has called and total run around. They offered him a 50 gift certificate!!! Still waiting to hear from them about repair or?? Beware if buying from Ashley

Our salesman Andy from the South county store was fantastic. The store manager Scott was absolutely terrible. Treated us like we were dirt in the ground and definitely doesn't know how to speak to customers respectfully. He shouldn't be the manager at all. We were told we could pick up our furniture after we initially scheduled delivery which we tried to do to save $400 and they let us know we could go to the distribution center to pick it up and then Scott tells us we can't. So rude and ignorant. Then our delivery was scheduled between 3p - 6p and our furniture didn't arrive until 7pm which was dinner time. That's completely uncalled for. I had to take a whole day off waiting for this furniture. I'm extremely unhappy and I won't be coming back for future purchases.

Miss Andrea is simply the best. Thank you for my bedroom set. I’ll recommend Ashley to friends and family.

The customer service was 5 stars! So sweet and helpful.

We had a great experience with helpful staff who was very courteous. Looking forward to future buys.

We had a wonderful experience working with Cindy to buy our sectional from Ashely. Her customer service was superb, she answered all of our questions, and we really appreciate all the time she spent with us to make sure we were satisfied. It will be a few weeks for delivery, so we are hoping that process goes well, but so far we give our experience with Ashely a 10/10

We were met by Cindy, who was very friendly and helpful. She pointed out all of the features of the furniture we were considering, then left us alone to decide. After visiting two other stores, we came back to buy from her!

Salesman was very dry. Didn't explain we had to put down 10 percent of the 60 month free financing until we were ready to leave and papers signed. Shady!

Scott was so nice and professional! He was quick and very polite! I had the best experience buying from him!

I love going in and looking around for decorations and ideas. The sales staff is very helpful and today it was a very fast checkout. Thanks Von

Great experience shopping in store! Sales person very kind and helpful!!

Trash trash trash! Customer service is nonexistent! They flat out lie and don’t disclose information or change the story on “their policy “. The delivery drivers are shady and refuse to take away agreed to old mattress because it had a small soda stain said they couldn’t put it on the truck with new furniture. (I was never told the old mattress must be pristine)(the mattress was wrapped in plastic and taped up as they instructed me to do at the time of my purchase and this was all I was told to do ) then tried to make money off me by saying “they could take it to the dump for $30.” Jason the store manager is rude and argumentative. In the last year I’ve spent $10 thousand dollars at this store and this was the third time I’ve bought a mattress from I’m here! never again! Trash

Anthony at the SC in STL. Mo. store demonstrated excellent customer service. He was extremely helpful by telling me about the great sales. He was patient and answered all my questions. Thank you for great service! Deneice M.

Lots of help without feeling like we were being stalked around the store. (Which had happened at other furniture stores!)

This Ashley Store went above and beyond for us, during our purchase process.

DO NOT EVER BUY FURNITURE FROM ASHLEY IF YOU EXPECT QUALITY AND CUSTOMER SERVICE. SPENT 8K ON FURNITURE AND TWO OF THE PIECES WERE DELIVERED DAMAGED. ASHLEY WANTS TO REPAIR THE DAMAGED FURNITURE .... INSTEAD OF REPLACING THE DAMAGED FURNITURE WITH NEW UNDAMAGED FURNITURE THAT I PAID FOR. CUSTOMER SERVICE - THATS A JOKE. THEY DON'T STAND BEHIND WHAT THEY SELL...

We've been back twice and dealt with Anthony each time. He's knowledgeable and friendly. We're set furniture wise. The prices are great and dealing with someone like Anthony, who put our needs first, is fantastic.

Cindy was very helpful.

Thanks to Jason the store manager for helping me with the purchase of comfy recliner. Great job I ended up with the Stoneland power rocker recliner Very nice!

Amazing service as always, great customer service and easy process all the way through. We are long time customers who purchase items on a consistent basis and bought the perfect lounging sectional this time. Will come back again for our next furniture purchase.

Gary went above and beyond to help me

Cindy was amazing and helped me find the perfect recliner. Edit...the recliner was substandard workmanship. Upholstery staples were not flush with the side board and when my 11 yr old grandson reached between the cushion and side of the seat to retrieve the remote it shredded the back of his hand. This was less than 24 hrs after the chair was delivered. Delivery guy had said I had 72 hrs to report issue. Went to where I bought the chair and was informed 1. they did not do customer service at stores or at Ashley period they out source it to a non Ashley company 2. I was informed the drive who said 72 hrs was wrong and instead the moment I signed for delivery Ashleys responsibility for the defective chair or any furniture was non refundable PERIOD wth apparently it was in the very small print of the computer form I signed. At NO time did anyone tell me this at Ashley or I would have bought it somewhere else. Scammers...dishonest...should be under a lemon law offense...like a slimy used car salesman

Von and Jason ( store manager) were so nice made us feel like family.

Cynthia Walsh was the store furnishing specialist who helped us was very polite and helpful and very informative. If we return we will be asking for Cynthia Walsh.

Andy helped us with the purchase of a new couch, ottoman, rug, and table. He was super friendly and helpful throughout the process and I definitely would recommend working with him if you get the chance! His manager, Jason was also very helpful and was able to give us some nice discounts that really helped out with the price a lot. Really a fantastic experience overall!!

Andrea was very helpful and not pushy!

I have shopped and purchased at this location several times. One purchase 5 years ago I spent over $7,000 and purchased the warranty($649) and was told if I didn’t use the warranty in those 5 years then I would be able to use the value of the warranty to make a purchase in the store. The value is good for 180 days after the warranty expires. I have been in the store several times since the warranty value became available to look for something to buy and was told by several different associates who I had shown my warranty card to that I could use it to purchase ANYTHING in the store. I came to the store to finally make a purchase and when the associate greeted me I showed her my certificate and once again asked if I could use it on ANYTHING in the store and she said YES. I picked out several decor items and a filing cabinet. It took 40 minutes of her and the manager ringing up my items; apparently decor items are not in their system and the manager had to manually enter them so the associate could ring them up. Makes me wonder how they can possibly do inventory if so many items aren’t even in the system… She said she wanted to scream every time she had to call him over so he could take an item over to his computer to add it to the system. When she was done she picked up my warranty certificate which had been by her computer the whole time and the manager said oh that can’t be used for any of this. He said everything I picked out was clearance; nothing had a red tag or a price marked out or came from a special section indicating that it was clearance. He said clearance items couldn’t be used and I said I didn’t know these items were clearance, and that I had been told I could use it on anything in the store. He said whatever I wanted would have to be put on layaway before I could purchase it with my certificate. I was quite upset after having spent over 2 hours in the store already and asked where it said this and he said it was policy. He read through my certificate and no where on it does it indicate that decor can’t be purchased or anything about layaway. He could not show me anywhere that these “policies” were in writing. I explained that several employees told me I could use it on ANYTHING in the store and he said, no my employees know the rules. Apparently not because the associate who was helping me didn’t tell me these “policies.” He said he guessed he could try calling his regional manager and walked away and I walked out of that store. An exception shouldn’t have to be made for me to use my certificate. The “policies” should be clearly written out for employees and customers to understand.

We just purchased a new mattress. Our sales associate was Andrea Ammonette. Not only was she extremely informed about mattresses, she had an amazing personality. It was a pleasure shopping with her. She made our decision easy & pain free.

💯 happy 😀

The service and dedication was excellent. always very attentive and willing to ensure that we have the best price and items according to our needs. Thank you.

Very professional and knowledgeable of all facets of the business !!! Will recommend to family and friends. Thanks for the service

Scott was very helpful, credit check was quick and easy, and I got a great couch!!

Bought two recliners. Delivery was on time but one of the recliners is defective. Customer service in this area is a joke. We had to send pictures in an email and they would see if they could get a service technician to come out in a week or ten days. Absolutely unacceptable! They should bring us a new chair and take back the defective one. Unbelievable! For a national company this is the worst customer service I have ever experienced.

The warranty policy was sold to me as if the Ashley Store would work with me to replace any damaged items. This is untrue; they use a third party company ProtectAll who finds any cause to not approve a claim filed. Learn from my mistake and DONT BUY THE WARRANTY

The associate we spoke with on the phone was very professional, knowledgeable and helpful. We were very pleased in our interactions with her.

The showroom is very nice. No one bombarded us when we walked in, which was nice to settle in and look around a bit solo. Sales person was kind - they pushed the protection plan repeatedly even after we declined but overall, pleasant, easy and quick experience!

Another great visit to Ashley Furniture today. Chris was super friendly and helpful. No sales pressure and helped find the best price. Definitely a satisfied customer again!

Cindy was friendly and VERY helpful!

BE AWARE of Anthony and Ryan that’s works here they are not customer friendly and act like they didn’t want to help are accept they made a mistake!!!! Jason is wonderful!!!! Update Jason went back on he’s word to give me and my wife what we purchased, he came up with something like we investigated and found out it was no wrong doing on our in??? I’m like excuse me?? He stood me up for to days had me thinking he was on my side helping me I had to tell him I will contact police I tried calling all the bogus numbers they gave me but they kept sending me back to the rip off store , Thank god Lisa from corporate called me before It got ugly , she said they ordered it and it will be here in a month , still inconvenient tho I’m just glad they understand and care about the customer, it’s sad I had to get it ok from someone who’s all the way up smh . I hope no other customer have to go through what I went through we are American citizens living at hard time, why would our own stores go with ripping somebody off putting us through so much trauma!!! They should be happy I’m shopping with them!!! Just stay away from the Ashley and furniture on Lemey ferry and linbirgue

Had a great experience buying a recliner and Makayla (sp?) was outstanding.

Very knowledgeable and friendly staff. I highly recommend Scott. Thanks for helping me furnish my new condo. I’ll only go to Ashley going forward. It was a quick and delightful experience and the prices (deals) were second to none.

Andrea was very helpful and personable. She worked with us above and beyond to fit our purchase into our budget. Good communication throughout the transaction. Very Pleased!

Selection was good salesman was excellent

This manager is very rude and should not be doing customer service a Jason McKee. He refused to return two unopened pillows and then got into a verbal arguement with me. I attempted to cancel the rest of my 3000 dollar order which he also refused to do. I will never do business with this store again. Ashley corporate needs to fire this man as i have seen other complaints on him as well. I wish i would have tapped this conversation to bring to an attorney and sue this place.

Update (4 months later): Tim is still awesome but Ashley’s products are not!!!! Barely 4 months old and our $2600 couch is breaking down. Didn’t get the warranty because it only covers accidents and not structural issues. Buy your stuff off Amazon, it’ll last just as long but a fraction of the price. 5 starts: Tim was awesome!!! Very helpful without being over bearing. 10/10!

Great costumer service! Andy is awesome!!

If i could give negative stars i would ! We bought two beds LAST CHRISTMAS! They didn't have the proper rails for one of the beds but put it together anyway and said we'd have the correct rail in a week or two.... It's been over a year now that we've ordered the bed ... Guess what NO RAIL ! and the bottom drawer is not accessible because of this as well.... We've called, texted, emailed, went in store .... We continue to pay them but, they REFUSE TO BE ACCOUNTABLE AND FIX THE BED THAT WE PAID OVER $2000 FOR ! I'M IRATE TO SAY THE LEAST

Good service staff every time I have been there. Not pushy or pressing for sales, just there to help when we had questions.

Andy was super knowledgeable and polite!

The staff was very amazing.

Quality furniture at reasonable prices. The sales staff are very friendly and helpful. I'm very pleased with the pieces I've purchased! I would definitely recommend Ashley Furniture Store!

Cindy was incredible! Extremely nice, didn't push anything I didn't need, and very helpful! I found my amazing mattress at an amazing price. The store was very clean and I'll definitely go shopping there again!

I was not given white glove delivery as indicated on my invoice. Delivery workers were courteous but said they do not put things together when I asked them if they install the shelves on my shelving unit. Also, the legs were not installed on my server piece. So.. if those things are important to you.. make sure they do them.

Great experience!!

Bought a recliner today and Jason was very helpful and informative.

I purchased an entire bedroom set. The footboard had flaws in it. I told the delivery person before he left. He told me to call Ashley. I did and a service order was put in. After a few weeks the “repair” company came. The tech couldn’t fix the flaws. He said he would note that in the ticket that it can’t be fixed as he can’t sand out and repaint. Instead the tech just closed the ticket as if he had repaired it. Now Ashley is saying they have to send the same company out again to do the same thing. Because until that company, SAW Furniture repair states it can’t be fixed Ashley won’t do anything. SAW Furniture has a D rating with the BBB and numerous complaints. I was still planning on getting some additional new furniture but at this point it won’t be from Ashley.

The customer service is terrible the manager Jason hung up on me. I will never visit another Ashley store.

Terrible experience with brand new loveseat that needed servicing. Tech had no idea what he was doing and was watching YouTube videos trying to fix it. Took him 3.5 hours and the loveseat is now in pieces all over my mom’s floor. They can’t come fix it now for another month and my step dad just fell off of the loveseat and hit his head due to the mess that was made. I’ve tried calling the service department 10 times and they tell me a manager will call me back and they never do. My next step is hiring an attorney which I’ve never done my entire life. Zero stars for this company.

I had a fantastic experience at Ashley! I worked with Tim and he was awesome. He introduced himself and ensured he was available, but didn’t nag us or sway us one way or another. If you’re looking for a peaceful, productive, and affordable experience when buying furniture, check out Ashley and ask for Tim!! They had a BOGO sale going on while I was there, but it seemed like there’s always a promotion going on. Check them out!

Jeff was very helpful and patient while we decided on our purchase.

Good sales person. Knowledgeable. Pleasant. All items arrived as promised. Most comfortable!

Beautiful furniture at great prices. Sales person (Scot Wright) was very helpful. Will do business with again.

Very pleased with the shopping experience at your South County store. Salesman, David, did an excellent job assisting me with my purchase.

David W. was personable and professional. He explained everything and was very helpful. I visited two other furniture stores after my initial visit to Ashley and the service nor quality for the cost measured up.

Stay away. You will never get your order.

I have bought several things from them over the last two years. The delivery time is never when promised. They keep pushing it further and further back. When you call to check on the status they said they can’t even find my order with my phone number or with the sales order number on the receipt so I gave them 7,000$ and they can’t find the order? You have no clue when you are getting it. Stay away from Ashley on Lemay ferry in St. Louis Missouri. Review edited. I was able to get a hold of a manager named Anthony. He said your order will be there on time I don’t know why they kept calling you and changing the delivery date we have everything for your order ready to go we will see if it comes in time like he stated.

Friendly service and once I decided what I wanted the process was quick and efficient

Awesome sales person. Thanks Joe for making the process so easy. We appreciated your knowledge of the furniture and accessories.

LIARS, waited over 3 weeks for delivery, it's not happening anytime soon, all we get is excuses for spending 2k cash on a living room outfit, now they claim they did not give a delivery date and may take another 6 weeks, ether the sales person lied or we are liars and it's not us, even got a bot texting us lies 2 days ago stating it was being prepared, we have city clean up 2 days and wanted to get our old set out for it, now will be stuck with it till next April

Do not buy any furniture that needs assembly from Ashley's. We bought a bedroom set in June and have had nothing but problems with the Ashley's team ever since. We are STILL waiting for pieces to be fixed and the whole situation has been a nightmare. Once the set was delivered and setup we found that one drawer did not open, the bed frame itself was not setup correctly so it is slanted, and the dresser door and drawer was bent during install. We reported these things to Ashley's. A month later they sent someone to take a look. He then had to put in a work order and order a new drawer slide. The parts arrived another month later and it took multiple calls and emails to the store before being assigned someone to actually come and fix it. The soonest someone could be assigned to our work order was October and something tells me not all pieces will be fixed at that time. Incredibly disappointed with Ashley's and would never buy another thing that needed assembly from them. After paying for the "white glove" service we've found it's not worth the hassle.

The driver and the other young man, helping him both did a great job bringing in the furniture and getting it set up with no problem. They seemed professional and courteous as well.

Von was amazing!! She helped me pick out the perfect set. She explained the benefit of several bedroom sets that I looked at. She was patient as I thought about my options and how I wanted to proceed. Never pushy and always helpful. Everyone should go and ask for her!!

So let me 1st say my sales lady was so sweet and we had no issues with her. We purchased because they assured us we could purchase and think about it and as long as we canceled the order before delivery all fees would be reversed. We were concerned about the base and I tried calling but didn't feel it was clear that we they wrote up the correct base. We wanted to ensure before it was delivered. When I called the store they would not look over my receipt, they would only tell me that it had all the features I wanted by what i told them when online is said differentplus the price was off. How would they know if they are not looking at my actual receipt and checking item numbers.. next I found the mattress protector at a cheaper price so I decided to take that one back since nothing had been delivered yet and mattress protector had no reason to be opened or used since we didn't even have the mattress yet. When I walked in to ashley to inquire in person about our base and return the maytress protector they pointed me to the store manager, who could assist me. I told him I had questions and wanted to return my matress cover still secured and unopened in the bag just as it was when we walked out of the store. He instantly became so hasty with me and said we don't do returns on matress covers. We cant help you. hmm but I haven't even opened this as u can see and I don't have the matress or base yet and speaking if i have some questions, but before I could even ask about my base, he said- well I don't know what to tell you, we don't take returns on matress protectors. I felt so upset that he had such a hateful stern grouchy attitude with no eye contact and he wasn't hearing me and ignoring me, so I handed him the full receipt and told him to cancel the entire order. At this point I choose to shop elsewhere. His mouth dropped. He now wants to talk and is interested in why??? He ask me why I wanted to cancel an almost 7,000 dollar order. I explained at this point his attitude was the reason. I did try to explain how we were wanting to check on the ergo smart base we were purchasing to make sure ours had massage and Bluetooth. He ignored and walked away as i spoke to another sales lady whom was kind and understood what i was saying. I asked her why he walked away and She told me he was calling synchrony bank. He was so rude and gave no response. He walked back to the table where we were, he said - I reversed the entire order and I'll take the mattress protector too, since it was also reversed. I said okay great he still said nothing. I asked for a receipt or some kind of proof, but he rudely ignored us and wouldn't give me anything and started working on something else.. I left and went out to my car and my husband and I called synchrony bank credit and they said there was still a $279.00 charge which turned out to be the matresss protector. So the manager tried to steal the protector from us knowing when he walked away he reversed the charges except the protector and then lied right to our face. We went back inside with the proof and told him we knew what he had done and he rudely handed us back the matress protector and didn't say a single word. No apology nothin!! This man should not be the south county store manager, He is very rude and caused this store to loose an entire sale because of his attitude from the start. We will never purchase from Ashley again. I will have a credit card with then I'll never use. We went somewhere else and are looking into buying the bed and base from them and it's cheaper. I feel sorry for people who have to work with him. I would have not canceled my order if he would have just kindly said we can't take back mattress covers and then kindly listened to my questions. Now he ruined it for everyone. I can't deal with a store that isn't trustworthy

My experience was wonderful. Scott Wright did a wonderful job with helping us Thank you.

Andrea helped with all our needs. Attentive but not pushy at all. Great experience.

Very friendly atmosphere.

Honestly, we didn’t have the best experience at first. The salesman had accidentally written the wrong item number down and it wasn’t caught until the wrong couch showed up in our living room. I ran up to the store to get it straightened out and the manager Jason Mckey helped me. He was very nice and professional. He listened and filed the paperwork that needed to be filed it get it fixed. He was very thorough and did not rush me. He gave me his full attention and it felt like he really cared and wanted to make things right. The salesman also came over, admitted he had made the mistake, and he gave an apology that felt very sincere. Even though it didn’t go perfectly, the way this situation was handled made up for it. We got our correct couch and it’s very nice. Good quality and comfortable. Thank you Jason for fixing a situation that could’ve gone very wrong and doing it in a timely matter. You went above and beyond to make sure we got what we thought we had originally purchased and we are very grateful for that.

Outstanding Customer Service, Makayla was Awesome. I have a Ashley furniture by my home but drove 30 mile to that location because of her Profesional manner.

My wife and I found a nice sofa, I set up delivery date in the store for 9/1/23, our move in date for our first new place. Sales associate said "we can do that" I also set delivery time through the text, and phone call as it was crucial to have it on this day. Yesterday, 9/1/23 I have recieved no info on delivery and sofa never came. I called and go through automation to find out delivery is estimated in 2 weeks? I set delivery for 9/1/23 3 different ways. Now my wife and I have no furniture and I guess are expected to sit on the floor for 2 weeks. I feel totally ripped off by delivery charge since we didnt recieve our sofa when we needed it. Thanks Ashley

Angela was fantastic to work with! This was our first time buying a mattress and she helped us pick a mattress that was best for us. Angela helped us while not pressuring us to buy anything. I highly recommend her!

Get experience

Expensive. I feel like I'm being watched very closely in this store. I do dress like a vagrant at times so there's that to consider. They didn't have what I was looking for either.

Salesman was great

Great selection and great sales associates. I visited a few times within the past few weeks trying to pick out a couch. Each time, they greeted me at the door but also gave me space when I told them I needed to look around and think. We worked with Andy through most of the process and he really took care of us and gave us a great deal on the couch he knew I loved. Their furniture is high quality and I know we will be enjoying our new couch for many years to come!

A 0 out if five stars 5 stars. Their product sucks would not recommend buying anything from them. 1800 later Junk. Hope they go out of business.

I went here with great intentions but after I put a down payment on my furniture. I was called several days later by another associate whom was helping me & told me that he looked at my paperwork & it was incorrect & they would have to change my finance terms his name was Greg. Now Greg didn't make the sale it was another associate. After being harassed by him several weeks. I received an email & I was made aware, I couldn't get those terms I was buying furniture for my mother whom I brought with me, which takes alot to bring her out. I was told the bedroom furniture was available in a full size for my 88 yr old mother. When I arrived back i was informed that it was not available, I should've ran then. But I was helped by a nicer gentleman & he was present & available & helped me. I don't know what's going on with these two men. But l was sent an email and was told by the interim manager Jason Mckey they couldn't honor the signed contract on 8/5/23. By this time I asked for my down payment Bottom line if they make an error, you have to deal with the consequences They don't take responsibility.

Andy Williams is incredible to work with.

Josh was a helpful and easy going sales person. We picked out the perfect couch and will continue to do business with Ashley Furniture.

Sales person was amazing.Very friendly and knowledgeable.Great experience and definitely will go back.

We researched online and were going to shop several places in person. Ashley was first and the combination of selection, price match and friendliness of staff meant we didn't go anywhere else.

Vaughn was so helpful and fun!

Fast, efficient, wonderful experience! Will definitely be back!

The couch we purchased had cushions that within a week made the couch appear to be 20 years old. Will not buy from them again.

All good

Walked in, ordered exactly what I was looking for and the price, got it paid and out the door within 20 minutes. Fabulous service.

Beware!!!!! Was told furniture would be delivered on 7/12 delivery did not happen and no phone call to explain why . Went in store to get refund was greeted wiith anger and told I needed to call in to a different office to get refund have been calling for 2 days no answer. Will reach out to corporate if I do not get through in the next day or 2 . Wish I had read the reviews prior to going to Ashley furniture. Coincidentally, I spoke with my sister, not knowing she had purchased furniture with them also and she had the exact same issue.!!!!!!

First time buying anything from Ashley Furniture and lets just say it will be my last. Paid for a brand new coffee table and received it damaged. Within 8 minutes of delivery (the time it took me to unpack it) I contacted customer service about receiving an exchange because this one was damaged (their policy is 72 hours within delivery as stated by TWO of their delivery personnel). It is now the end of Tuesday and three customer service representatives and a supervisor later, along with countless texts back and forth and calls - they are doubling down now and saying the best they can do is send a technician out to repair it and if it can't be repaired, then they will exchange it. Mind you they did not reduce the price of the table but sold and took money for a BRAND new table and now want me to keep a DAMAGED table for repair. In what world do you pay for something brand new in which the price reflects it but have to deal with a repaired item. I would not be writing this if I paid for a repaired table and the price reflected it - but I don't believe it is unexpected for me to get what I paid for; which is a brand new table. The sales people are quick to sell and delivery people are quick to drop it off and get it out of their hair. Apparently there is no concrete policy that every employee is aware of. But everyone says what they need to to either make the sale or get it off their hands. I have NEVER experienced such hardship and a worse overall company in my life. Rest assured that I will NEVER buy another item from this company and will advise everyone I know against buy from here as well. Absolutely disgusting.

I am giving a 1 because unfortunatly I usually really like their stuff. Evertime I place an order it is delayed . I needed this Item for july 4th weekend. My scheduled date for my item was 7/1/2023. It is now 7/10/23 and they are saying two weeks . Unacceptible!!!!! I upgraded to a 2 star because I recieved my ottoman and I love it! The process is still messed up I was grounded the whole day for the delivery. They send you the delivery date and time before thay even have the item THAT IS A PROBLEM. AND SEEMS TO ME AN EASY FIX. QUIT DOING THAT!

Customer service is nonexistent with Ashley. They sold us a kitchen table and a 5-year extended warranty through GBS, telling us that no matter what may happen to it in the 5 years, we would be covered. No one provided warranty paperwork or specific details. We were just told that any damage would be covered. We’ve had the table one and a half years and the finish is coming off. This table is rarely used and should not be doing that. The warranty company refuses to cover the claim because we did not call within 30 days of noticing the issue. The thing is, NO ONE told us about this 30 day window until today! GBS will not work with us to reach resolution on this and Ashley won’t work with us either. Ashley says it’s out of warranty and that we need to contact GBS. We are getting the runaround and no one has stepped up to assist us with this. We spent $239.99 for a 5yr plan that isn’t helping us. We have a damaged table and GBS, who should cover the repair, offered to provide a list of local service technicians we can pay out of pocket to repair the table. This is unacceptable!

Cynthia is an excellent sales associate. Very patient and knowledgeable. Kyle is an amazing manager and helped to finalize everything. Superb customer service.

My sales lady was awesome. She was very helpful. Ashley rocks!

Our sales person, Cindy was awesome. We went there and told her what kind of table we were looking for and she took us right to the perfect table. She also explained the different kind of stools and we purchased 3 based on her recommendation. After that purchase we decided we wanted this chair and she took care of that for us too. Manager welcomed us to there store. Cindy was professional and very helpful. I will definitely shop there again when I need new furniture.

Scott made our buying experience enjoyable, and it was flawless. We never felt pressured to buy anything. But he listened to our request and took us to the perfect sofa. Very satisfied. Update: Worst buying experience we ever had. The loveseat we got didn’t work like the store model. When we started to recline, the back went down, but the footrest barely went up. They tried to fix it twice and gave up. Didn’t work. Gave us a new one. It did the same thing. They said it’s just the way it’s made. So we went to another Ashley’s and the sofa they had there worked like it should, but not the loveseat, just like ours. I had to take videos of both pieces to make our point. FINALLY we were allowed to buy something else, which is barely better than the previous one. This took approximately six months. Be very careful at Ashley’s.

Andrea was super helpful and friendly. She pointed me in the right direction and let me browse without interruption and then helped answer all my questions. Highly recommend this location and Andrea.

Cindi was very helpful very good to work with and help us find exactly what we were looking for

I do not recommend anyone to shop from here because they do not keep their promise. They said we can return or do exchange the sofas and loveseat within a 24 hours notice without problem when they were trying to sell the seat. After that promise we bought 2 sofas and a loveseat but when we put the two sofas in our living room we didn’t like one of the sofas and decided to exchange with same brand sectional. We called them within 24 hours but they said that they will not accept any type of return or exchange. So we went to store and they said same thing. We won’t give up until they keep their promise and find a solution for this problem. So be aware when they said something don’t believe their words and make sure you write that down on the agreement.

Very friendly and fair priced

We were shopping for a new mattress. Ashley had a great selection. Our sales rep couldn't have been better. Daniel Scanlon was knowledgeable, answered all of our questions, and most importantly to us, did NOT apply any heavy pressure. We made a purchase that day. Would go back to Ashley Furniture for future purchases. Ask for Daniel!

Rob was great. Gave us space to look for what we needed but was there when we needed him. Greeted us as soon as we walked in. Wasn’t pushy.

Very bad customer service and bad management they don’t know what they are doing. I bought 2 sofas and 1 loveseat. They told me that if you refused anyone one of them or if they don’t fit you can call us within 24 hours and we will exchange or accept return without any problem. After I got my items I decided to return one of the sofas and buy a sectional within 11 hours. But when I call them they refused to do it. I do not recommend to anyone to purchase anything from this store.

Horrible after-sale service. I have been trying for months to get some parts fixed under warranty, and so far, it's not fixed. Also have been trying for months to cancel the additional GBS protection plan since I found out how horrible the after-sale service is when my furniture is still under warranty. The furniture is not fixed, and the protection plan is not canceled or refunded. I don't recommend this place.

We have been buying from Ashley for years!!! We went to buy a sectional and their advertisement for the alleged sale is complete nonsense. Wednesday we were their and were told 25% discount this weekend. We return today and the sectional was only 25% discount if you financed for 12 months. All other financing would require a 10%, 20% or 30% down payment. And no discount full price. It’s not about the down payment it’s about not being clear of what the offer and or the sale entails. The sectional showed one price and it wasn’t that price we were sitting on that had extra pieces. So it was more money. So the sectional which was $3499 turned into over $4400 This is not the Ashley we have known for years. Rest assured we will never go their again. So people read and understand what you are buying, do not get taken.

DankelprovidedGreat service made sure to work for extra discount

I had a great experience with Andrea Ammonette. She took her time to explain my purchase and was very patient. She made sure I was happy with both of my purchases. Kudos to her!

Thank you for your patience with us and the wonderful service provided! We will definitely come back to this store!!

Greg Albers. Was very helpful in our purchase as well as very nice letting my wife and I pick out what she liked. Thanks. had a great time talking with Greg