Ashley Store St Peters, MO

My Experience was amazing & Customer Service was perfect. Deane helped me alot today.

I highly recommend you stay away from Ashley Furniture! So my husband and I bought a couch set last year in January and literally before we got the couches delivered, we were already starting to have troubles. With Acima we were already being charged late fees even though we didnt even have the couch yet, and also they had a promotion going on where we wouldn't be given our first bill for it was either 60-90 days. Now some back story, prior to purchasing the couches we asked there sales rep Kris( who was fired not even a couple weeks after we got the couches) that if there would be absolutely any interest because if there would be we would not be purchasing the couches, we were reassured multiple times and also reassured by there Acima rep Brandon that there was no interest, well props to them for being liars and scam artist. Each couch was close to being $3000 each, well Acima( one of the leasing companies associated with them) gave us over $4000 in interest..... you read that right, a couch that was not even 3 grand ended up being over $7000 because of interest. These people will lie and say whatever they have too make a sale. I also wanna note, during the process when we were signing paperwork, I was having an anxiety attack and you could clearly tell I was nervous because this was my first time ever buying furniture and was wanting to build my credit and I absolutely feel they took advantage of that too make there sale. Synchrony is absolutely amazing but steer clear of acima! They will rob you blind!

Theodore my son needed furniture for his new residence, met Krystal & Deanne who took care of his needs & answered numerous questions effectively! Liked the prices of the President's Sale for sure! Appreciated the total customer experience! 👍👍👍🎯🎯

Deane was a wonderful sales professional. She helped us find everything we needed with no pressure. All the furniture was well priced and attractive.

Connee was amazing. She was extremely helpful and patient (which meant a lot because I’m autistic). Connee and her supervisor worked magic in order to get me the items that I wanted. I appreciate the level of customer service that was provided and I cannot wait to receive my items.

Simple in and out bought the couch i wanted. Salesman was great no rush and no push. Thank you

I spent $12,000 on furniture at Ashley HomeStore in Saint Peters, MO, and the experience has been terrible. I paid $600 for white glove delivery, and both delivery attempts resulted in my couch being damaged. On the second attempt, the delivery driver came into my home smelling strongly of marijuana. I repeatedly asked not to have an extended warranty added, yet the salesperson added it anyway — it even showed up on my credit card statement. I am still waiting on the mattress cover I purchased. Customer support has given me the runaround despite my emails and texts proving the damages and issues. Buying furniture should not feel like dealing with a used car salesman. Extremely disappointed in Ashley HomeStore. If I could leave zero stars I would.

I was very happy with the service by Katt Rhodes. She was very knowledgeable and she gave me a great deal on the furniture I purchased.

We walked into Ashley to just look at their bed frames, but found ourselves testing out almost every mattress the store had to offer. Alex Keim was extremely knowledgeable and patient as we tested well over 10 different mattresses not knowing what we were looking for. He listened to what we wanted out of a mattress and was not trying to push us into a sale when we decided to think on our decision. We came back the following day and he was just as helpful and we closed a deal that we were happy with. We also talked to Krystal and she was a very helpful and nice sales associate.

We changed a series of plans to accommodate your shipping dates if it's not going to be on that date just tell us when we're there. Not only that but we had people here on those dates to help move some other furniture around to accommodate the new piece of furniture... you have changed everything by delaying our date.

I want to say that Alex was very courteous and professional! He patiently listens to all your needs and does his best to help out ! He will definitely make your experience pleasant ! He was the main reason we shopped at tha location! Kudos!

Dear Ashley Furniture Customer Service, I am writing to formally file a complaint regarding my recent purchase and the lack of communication surrounding my delivery. On January 9, I visited an Ashley Furniture store and purchased a bedroom set. At the time of purchase, I was clearly informed that my items would be delivered on January 14. Before leaving the store, I completed and signed all required paperwork, including my signature. As of today, January 13, I have not received any delivery confirmation, delivery time, or communication regarding my order. Due to this lack of information, I contacted the 1-800 customer service number. During that call, I was informed that my order had been placed on layaway due to a missing signature. This information is incorrect, as I did sign all required documents before leaving the store. This situation is frustrating and concerning, as it has delayed my delivery without my knowledge and contradicts what I was told at the time of purchase. I am requesting that this issue be corrected immediately, my order removed from layaway status, and my original delivery date honored or updated as soon as possible. Thank you for your attention.

I had a very good experience purchasing a couch with Ashley Furniture over the phone. They have outstanding customer service. Cassandra was great and very helpful.

Very helpful staff. Worked off original price and offered many different forms of payment to fit my needs.

This is by far the best Ashley’s in the area. The sales people go out of their way to help you and work to get you everything you need for your family.

We had a great experience at Ashley shopping for new couches. Chrisandra was professional and relatable and helped us choose couches to fit our families needs! Super easy and I am happy to buy American!

I think some of the products they have are overpriced, and didn’t have a wide variety of bedroom furniture choices. But my salesperson did her best to accommodate my budget and got what I wanted in my budget. I thank her for doing her best!

Purchased a product then the next day went to the distribution center. Upon arrival there it was noted that the store did not upload my signatures so the entire process took about 3.5 hrs to fix. Very disappointed in the service.

Krystal and Katy were so helpful! Had a great time and got a great couch!

I came in to buy a couch that I found online. I found the couch in the store and was helped by a store associate, the name was Krystal Ershen. The couch I looked at in the store had a sleeper in it and was priced at $1200. I told the associate I wanted the couch but In another color option which was the light grey instead of the darker grey. He then told me the price would be $899 which I thought was a great deal for the couch being a sectional and having a sleeper. He then told me I could pick up my couch that upcoming Friday at the warehouse in south county and it was all in stock. I then drove 45 minutes to the warehouse that Friday and they told me they only had one part of the couch. They only had the right arm sofa and not the left arm chaise. I was told the left arm chaise would not be in until January 6th. I then took home the right arm sofa since I already made the trip out there and got home and discovered it did not have the sleeper in it so I was very mislead by the sales person. So I was lied to by the salesperson and was very disappointed because I made a trip out there expecting to get my entire couch. The experience as a whole was horrible and I would not recommend this place to anyone. They did nothing to fix their mistakes or compensate me for anything, I am very disappointed in the service by the store and warehouse as a whole.

Other than we found the chair we wanted and it was available for pickup right away, I hated every bit of that experience. It felt 100 percent like walking into a car dealership. All the way down to showing me 4 or 5 options for financing without just showing me the bottom line number. Which in turn made me have to break out my phone to do math to ensure I was not getting bamboozeld. I was trying to buy some chairs not a Mercedes. Even the sales associate that assisted us, as nice and helpful as she was trying to be, could not answer my questions because she said “this is just the program they make us use!” It’s been a long time since I have been in an Ashely and this reminded me why. I wish I could just walk into and get to business. Spent an hour in there just to finally purchase two chairs. Ridiculous!

Crystal was a great help in this process.

Excellent service from the sales team. Connee is very knowledgeable and patient. Will return for future purchases.

Great experience!

Nice Product. Exactly what I was looking for. Quick delivery. The two gentlemen that delivered the table/ dresser were awesome!! :)

The service at the St. Peters, MO store is fantastic. Everyone there was professional, listened to what we wanted and was able to direct to exactly what we were looking for.

Our little girl was both easy ton talk to but very educated about our couch. I will also comeback for all next furniture !!!

My experience at the Mid Rivers Mall location of Ashley furniture was very pleasant. I was welcomed when I entered the store. I was asked why I was there and directly taken to the piece of furniture I was looking for. The manager on duty and the sales woman of the mattress department were very helpful and took care of my purchase efficiently and quickly.

Alex provided EXCELLENT service! He was thorough, efficient, and sold me additional items without any added pressure. I'll definitely be back!

Connie was fantastic. I told her I was looking for a new mattress, firm & no pillow top. She took me to the new hybrid. No not for me. She took me to the 2nd mattress. That was it. She did not overwhelm me with mattresses that were not for me.

Good and fun

We walked in looking for a specific sofa and walked out with a better option. Thanks to the relaxing experience we had with Emely Chitava as our guide and professional, we walked out without dream sofa. From the initial contract to the delivery 3 days later, I can’t recommend Ashely enough! We will be back.

Katt was very professional and helpful

I went in twice to look for dining room set. Both sales representatives were very kind and helpful. The third time we went in to finally make the purchase a different floor wrap helped us, but she was not friendly. She made it seem like we were a burden to her evening. She never smiled. She never said thank you, we had to make a change because we found a cheaper one and she was going to match the price, but she said “you should’ve started with this”. As she had to redo the paperwork which didn’t take very long, she just seemed irritated with us

Connie the Sales associate was excellent in providing service. She was very knowledgeable, personal and helped us get an amazing price on a love Seat.

The sales representative was very friendly and informative!

My recliner was delivered. It does not recline when I pull the lever . I called the store was given a 1 800 number I sent pictures as requested but have not as today gotten anyone to replace or fix it . I’m disappointed. I will call again this week .

We appreciate the Ashley sales staff showing us and welcoming to the best quality furniture. Thank you for offering the affordable pricing Ashley’s Manager and Sales Associate made sure our selection of merchandise was our excellent choice.

Where do I start?! Prince was wonderful with assisting me with my purchase. The problems started at the delivery stage. My furniture delivery was delayed. Upon finally receiving the furniture two gentleman that barely spoke engish delivered and set up the furniture. This made communication difficult. I originally ordered a couch with the sofa bed but the couch came without it. I attempted to explain this to the delivery guy. He didn’t want to take it back. They assembled my bed and they struggled to assemble it. Not even a few months later my bed started falling apart. It was under warranty so I filed a claim. Six months went by and all I received was text messages saying parts would be delivered in 2-4 weeks. I called customer service mutiple times and I was told the parts were coming. One rep attempted to get me a refund because I had been waiting so long for the parts. Her manager offered $30(I still have not received it to this day). After waiting six months and having my brother rebuild my bed so I could sleep on it I had to go in the store and speak with a manger. I explained the waiting time, my bed being rebuilt by my brother just so I could sleep on it, and the overall poor service. The following week I received two pieces of wood and legs for my bed. Once again I contacted customer service as that was not sufficient to fix the bed. I was told I had to take more pictures of my bed and send more pictures. At that point it would be determined what would happen. The moral of this story is Ashley furniture doesn’t value their customer once they have your money.

Prince has gone above and beyond to make our experience as positive as possible.

Krystal has the best customer service ever, I'm going back for my next need.

Katt did an amazing job helping us with a couch, loveseat, and recliner. She was able to help us gain a good understanding of what we were getting and made this an easy experience. I would highly recommend her and the store!

The delivery was quick and easy. I love my new love seat.

Great service! The delivery went smoothly!

Had great experience! Found the couch we wanted and was able to get it squared away on the spot.

Customer service was amazing.

Chrisandra was very helpful throughout the whole process, will come back for anything else we need

I visited Ashley Furniture a couple of days ago and had an outstanding experience thanks to Emily. From the moment she approached me, she was patient, welcoming, and incredibly knowledgeable. She helped me try different types of mattresses and took the time to explain the features and benefits of each one. We also went through several sofa sets and bedroom options, and not once did I feel rushed or pressured. What truly set Emily apart is that she stayed with me the whole time and gave me her full attention, which I really appreciated. She also made sure all my questions were answered. I’ve visited this store before, but I’ve never experienced service as exceptional as what Emily provided. Emily is truly exceptional at what she does, and she made my shopping experience amazing. Highly recommended!

Alex Keim was amazing! Excellent customer service! He priced everything out and explained it all in such a simple way that just made sense. You can tell he is very knowledgeable and honest. I will definitely make an appointment with him again. Thank you Alex!

Ashley Furniture really needs to start paying their employees an hourly wage. From what I’ve seen online, they only make around 4% commission (capped at 8%), which isn’t much at all when you do the math. Maybe if they earned an hourly wage, they wouldn’t feel the need to be so pushy. Every time my husband and I go in, we end up leaving before we even get a chance to really look around because the employees constantly hover and won’t give us space to browse.

Great experience with Katt at Ashley's, she worked with us with everything we needed.

Great experience!

Comfortable atmosphere and friendly and helpful service. Great prices.

If you’re in the market for new furniture, go see Emily and Connee at the St Peters Ashley store. They listen well and will help you match your plans. Thank you!

They messed up my delivery but the manager made up for it. More than I was expecting. They are a place of their word. I would definitely recommend their store.

I told them what I was looking for and they helped me find the perfect sofa sleeper. Drew was wonderful and very helpful. I recommend this store.

My delivery never showed up because they entered my number in the system incorrectly. I took off work for 4 days in a row and still don’t have my items i purchased. The worker also stopped replying to my text

Krystal was extremely helpful and knowledgeable about the furniture I was looking at.

Bit overpriced. Nice selection if you want to over pay.

Great customer service.

Chrissaundra was great ! I think that’s how u spell it but think I’m wrong ! Anyway she was a breath of fresh air

Krystal is by far one of the best salespeople I have encountered. A+++++

Great selections to choose from. Sales lady was great and made the purchase process easy.

When I arrived, I was greeted with a pleasant smile.. Kate was very nice and answered all my questions.. The manager Alex was kind and funny.. he assisted Kate in making me a HAPPY customer.. I left knowing my purchases were perfect for me and the prices we're GREAT !!.. One of the best shopping experiences Ive had in a long time.. EXCELLENT CUSTOMER SERVICE.. Thx Ashley Furniture

Kat and Alex were great to work with! Super helpful and informative. I cannot wait to get my new furniture delivered! Thank you guys!

Connee was very patient and helpful with furniture knowledge and services

Katt was very helpful!

Five stars because the Salesperson was great! 1 Star for Delivery. Was needing it for an elderly person to come home to, was told no problem, only to be switched to 5 days later.

Worst store ever the sales lady was good but the delivery is bad they damaged my bed frame three times they hire an unprofessional guys they dnt know how to properly screw the items ,afterwards they didn’t agree a refund for it and the customer service is awful i would never buy anything from any Ashley store again

Alex was great to work with

Deane was amazing! She was kind, professional, and extremely helpful! I'm happy I made a purchase! And will be glad to come back again! Thanks a million Deane!

Alex was incredibly helpful. We came in right after a competitor that did not give us the time of day. A perfect experience.

We went into Ashley furniture to get a recliner for our nursery and Connee was wonderful. She helped us as soon as we walked in the door and gave us time to walk around to look by ourselves. Within 10 minutes, we were buying the perfect chair for us. We’ll use her for all of our future furniture needs. You’re the best. Thank you Connee!

Chrisandra was very professional and helpful

The sales lady was very helpful and I got a much better deal than ordering online.

Very helpful and knowledgeable sales reps.

The people st the store were great. I came in mad because I had tried calling the store but only got the corporate options which did not answer my question. I wanted to know if they had a certain item on display but no option to talk to store. Then drive there to find out they don't have it in display. They showed we a different chair even bringing it up to the front of the store as chairs too far in back for me to walk to and their wheelchair to small for me. So I had them order the one I found on line and they were great to work with and even gave me a discount because of my troubles.

Great service!

Store manager Prince was awesome, gave incredible deal on living room set & a had an incredible associate Chrisandra finalize the deal. Both were very, courteous & professional…

Walked in with no expectations to purchase anything with certainty. Connee greeted us with respectful timing and pointed us in the right direction. She was friendly, kind, helpful and willing to work with us on options multiple times for different pieces. We walked away purchasing a wonderful 3-pc modular set for our basement and can’t wait to pick it up next week. We really enjoyed our experience with Connee and would love to work with her again in the future!

This is the worst experience ive ever had wjen purchasing furniture. If you actually want to get the furniture you purchased, go elsewhere.

Very professional!

Katt Rhodes was great, personable and knowledgeable.

Ralph was patient and professional with us even through all of our indecisiveness.

Emily, Very friendly, easy to worth with, made everything easy.

My salesperson, Ralph, was very nice and informative. I like the furniture I selected and I’m excited to get it delivered!

Beware of Deanne. She acts like she is your best advocate. I found a bed frame I liked at Ashley furniture. I asked her if she could give me a discount - or at least discount the $79.99 delivery and set up fee. She said that she could not - because the delivery crew was a 3rd party- not afflliated with Ashley Furniture. I called a different location in St. Louis - who gave me a 50% discount. If she is your salesperson- call around to another Ashley store and you will get a better deal.

Katt was amazing helping be find the dining table I was looking for. She was helpful and great to work with I will be back.

Katt was amazing helping my grandma found her dining room table as well as helping her look at Beds. We will be back and hopefully katt can help us again.

Nice store plenty to choose from with decent price on ranges . Ended up visiting O’Fallon location and purchased from there due to the sale manager lady at mid rivers wouldn’t take no for answer when we told them we would like to pay out of pocket. She told us it will be a better financial choice . I came here for furniture not for financial advice .

Krystal worked with what I had and made everything possible my experience today was a 20 out of 10. Highly recommend.

We had an excellent experience at Ashley Furniture in St. Peters! Prince, the store manager, greeted us right away and made the entire process smooth and stress-free. He helped us find exactly what we needed at a great price, and the delivery was quick and reliable. After checking around, no other store could match the availability Ashley offered, and we’re so glad we chose them. Highly recommend this location—ask for Prince, he’ll take great care of you!

Alex was very helpful and made our shopping experience a pleasant one.

Deanne was very: Kind, helpful and warm. She was not at all pushy like most salesman can be! I especially like how she made me feel comfortable in finding something in my price range regardless if it was under $500.00 dollars or $5000.00 dollars. She completely made me feel valued as a person as well as a customer. Deanne showed complete attention to our purchase. Please be advised of her perfessionalism. Thank

Everything was great and went smoothly thanks to Ralph!

Great team of employees. Krystal really cared about what I was trying to do & gave me her opinion on some accessories. I didn’t feel rushed or pressured. In the end got just what I was looking for & the terms I am happy with. Great job Krystal I will definitely be back in the future for a new bedroom set.

Very nice and pleasant and I'm sure I will love my couches, Emely was very helpful and informal

Very friendly and easy to work with. Prince was the most accommodating sales person I've ever dealt with.

Had great customer service by Emely and manager, competitive pricing and many good brand furniture to choose from. Thank You.

Tried to use our “No Use No Lose” certificate that was worth $299.99. Sales person didn’t know how to process it. Charged us $99 for protection plan that we told them we didn’t want. They weren’t able to refund it at the store. Spent weeks making phone calls and trips to the store trying to get the refund. In the end, we only got $220 of our $300 that we were supposed to receive. Don’t expect Ashley to honor their coupons when you don’t use their protection plan.

Krystal was the sweetest & made my first experience very easy, highly recommend!

They do not deliver on their promotional promises. They sweeten the pot on your purchase by telling you that you’ll receive hundreds in promotional gift cards. The store manager acts like he’s working on getting you the promotional gift cards you were promised, but every time you talk to him he has a plethora of excuses. But when I contacted the promotional company, they told me they had not even received a request from Ashley Furniture. Stay away if they’re offering fake promotions. Will never recommend Ashley Furniture because of this.

Almost lost the sale, but Prince saved the day.

The lovely Emely assisted me. She was great! She is knowledgeable, pleasant and took the time to help with my decision.

Wonderful experience with Emely at MidRivers store!!

We had such a great experience working with Connee. She was incredibly helpful in walking us through different couch options, making sure we found the right size and style for our space. She was patient, knowledgeable, and never made us feel rushed. What impressed us most was that she even came back the next day on her off day to finalize the sale with us, which really showed her commitment and care. We’re so happy with our purchase and so appreciative! Delivery was quick and easy and the date was moved up for an earlier delivery!

Alex was the best salesman I could have asked for. When I come back he’ll be the reason why! Very knowledgeable and honest

Great experience. Helpful, friendly staff

Very helpful and the young lady that helps us was a 10 out of 10 . We will be back!

Connie was so friendly and helpful. We appreciated all the time she took to make sure we got the perfect furniture for our family.

Connee & Prince were very nice, informative & easy to work with while we were looking for new couches. We found everything we were looking for at Ashley.

Great help by Chrisandra but all items being purchased were not all in the store to view. Easy to purchase and fast delivery setup

I specifically asked the guy not to run my name with a specific bank because I'm in the process of buying a house,he deliberately did it anyway and for that reason I'm going to cancel my order and go back to Mattress Firm ,very disappointed with that salesman

We are returning customers and have had a great experience there. Emely has been our go to every time we go there and she is very kind, respectful, always has a smile, and very welcoming and helpful.

Chrissandra was an absolute pleasure to work with and was very patient with us. We never felt rushed. Thank you Cassandra. Great job.

Absolutely fantastic customer service!! We were in and out within an hour (most was because we wanted to test the couches out). Absolutely recommend!

Emely was very nice to our little boy. She helped us pick out a great mattress for him at a very affordable price for us!

Connie was excellent!

Katt was great and helped us purchase the right pieces for our new house!

Katt was amazing at helping me find the couch that I wanted 10/10 would recommend!!

Purchased a $6k leather couch in June 2025, and the couch is great. But the sales pitch included a $300 gift, in the form of a prepaid Mastercard. That’s a nice little perk when spending that kind of money. It’s been over two months and have yet to see the $300. The manager says they’re working on it every time I reach out. But, at this point, it certainly doesn’t seem like they’re working on it at all. Be weary of their fake promotions they use to sway you to buy. New Edit: it’s now September 26th and no one from the store or corporate office has rectified the issue. They just run us around in a circle. They absolutely suck.

Sales lady was pushy and would rather go on her lunch break. Very rude in all aspects.

Great! Nice, and friendly people.

The process was quick and precise. The ordering went smoothly. And should continue to be that way upon delivery.

Emily and Prince are top-notch. We shopped around several places and even found a better deal on the same set. However, they were able to work with us on pricing and the security of knowing my warranty was good, delivery would be exceptional and timely was worth the final difference, and I feel like I have a group that I would purchase from indefinitely because of their overall excellence and knowledge, as well as their customer service skill that made the experience, relaxing, and easily my best shopping experience for any home related Item! When we wanted time to look at our options and make a decision, we were allowed to do so without being pushed to purchase, consistently interrupted or having to hear any bad mouthing of other companies or options, which also ultimately helped me make the decision to purchase from Ashley’s St. Peter’s store, which is not the closest one to me. I returned to the store after interaction with Emely previously and would highly recommend her to anyone. I look forward to future purchases with Emely and Prince. Great job to whomever hired them!

Went into purchase a mattress and was taken care of promptly order completed scheduled for delivery everything was 100% to my satisfaction. Thank you!

Store was very clean. Many options to choose from. Staff was very friendly. Chrisandra was Great to work with. Very knowledgeable!!

The visit to Ashley was pleasurable. I was able to look at everything in the store at my own leisure and then was met by Alex. Alex was wonderful in answering my many questions and looking up items I has seen on-line. He explained the mattresses and the bases and differences between cal king and a regular king. Then we looked at the reclining sofa and matching loveseat I had questions on and explained that it was top grade leather. Alex was the best in making sure my order was accurate and everything I wanted. I will recommend Ashley and Alex 100%. A wonderful experience and so pleased with my purchases.

Ladies and gentlemen let me tell you this place has amazing furniture I literally fell in love with everything here this is a great place to go and get furniture for your home I recommend it highly. Customer service was amazing but you can tell some of the customer representatives who are new so please be patient with them as they are still learning their products and learning how to sell you items.

I will NEVER buy another piece of Ashley Furniture again. I was sold a high end recliner at an inflated price to begin with, until I went home and found some information from another seller that they are selling the exact chair for less than HALF of what I was sold the chair for. They did decide to price match and sell me the chair at the lower price, however once I had the chair delivered. The delivery guys showed up an hour and a half late, and rushed the delivery. It was delivered on a Friday evening, and I was out of town over the weekend I tried using all of the chair functions on Monday evening when I got home. The lighting on the chair does NOT work. I called the store to see if they could send someone out to either fix or swap out the chair if need be. The store hung up on me for using the word "Damn" in frustration with the responses I was getting. I called back again, and was put into an endless loop of being transferred to different customer service agents. I was FINALLY given a number to send a text message to. This texting system to submit a claim in the most absured thing I've ever heard of. I'm going to have to flip this huge heavy chair over to take pictures for this automated system in order to even start the process of a claim, on a chair that was delivered as faulty at the very beginning. The manager at the store told me over the phone that they are "Very clear" with all of their customers that they have to call back within 48 hours if there are any problems with the chair. This is a LIE! I was never told anything of the sort during my buying process. They LIE, they are NOT even remotely close to honest with they customers about pricing and they DO NOT stand behind the products they sell! This is the worst experience I've ever had with a furntiture company! DO NOT BUY from ASHLEY Home Store! Save yourself the frustration and buy from ANYONE else!

Kat was very helpful and really nice I appreciated her assistance. She was very sweet.

We had an excellent experience at this St. Peter’s location. Deane was incredibly helpful, knowledgeable, and patient as we explored options for a new bedroom set. Thank you, Deane, for making it such a wonderful experience. We will be back to purchase more furniture in the future.

Kind sales associates. Helped me find every option to save money. And stick to my budget.. will come back.

Sales person was really had a lot of patience. Her manager was nice and helpful. I was only looking and ended up buying.

Thanks for your help Katie

(Translated by Google) Dean was awesome! (Original) Deann was awesome!

Alex greeted me as soon as I walked thru the door with a fantastic hello and handshake. I just moved to St Louis and needed a bed. Turns out Alex is one of the Bed Docs that Ashley has. He even wears a white Drs coat. He was very knowledgeable and pleasant to work with. I got a great deal and a great employee to help me. Thank you Alex!!

Sales person was excellent understood what I wanted showed me two bought second set .Very pleasant to talk with.

Never went furniture shopping before. The sales representative named Ashley, was absolutely amazing. She basically held my hand and took me throughout the whole process. Her attention to detail and friendly demeanor made me realize she viewed me as more than a dollar. I am happy with my living room purchase, but happier that Ashley was part of the process. Thanks Ashley..

Alex keim has not delivered on his promise I will change this if he does still waiting on two items. Poor service Connee Jones was great

Wonderful service!

Literally the worst experience ive had anywhere. They continue to screw something up then act like I should grateful after multiple attempts to to fix their screw up. The store manager is beyond rude. Run far away from thatbstore

Alex as absolutely terrific to work with. Could not recommend this store more!

Ashley's stuff has great quality. The staff at St Peter's is really friendly and helped us find our quality of choice in our budget

I had a great experience at the Ashley Store in Saint Peters. The staff were incredibly helpful and genuinely focused on understanding my needs. They took the time to listen to what I was looking for and worked with me to find the best possible options within my budget. There was no pressure—just thoughtful guidance and great customer service. It’s clear they care about making sure customers leave happy and satisfied. I highly recommend this location if you’re looking for quality furniture and a team that truly puts customers first!

Our entire house is furnished with Ashley Furniture, and we couldn’t be happier! We love the look and feel and their pieces have always worked for us!

Emely was very knowledgeable and very sweet. We took a day to think on the sectional we wanted but made sure we came back to see her when we made our decision

Katt greeted us right after we walked in. She was friendly and smiled the whole time. Katt was very knowledgeable about the different items we asked her about and gave us an easy to understand document with all the product and pricing information. We left without buying anything because we wanted to make sure it would fit in our space. We were able to text Katt to ask for a few more measurements and she responded quickly each time. We went back the next day and wound up purchasing something different because the first item was too big but Katt was able to once again help us in her friendly and professional manner. The whole experience was fantastic. We didn’t feel rushed or pressured to buy anything. I would definitely recommend this store and Katt!

Very friendly, gave us several options and good discounts. Delivery and set up scheduled in less than a week!

It was clean and smelled good good selection and professional representation and Christian person having conversation with was on same page was great.

First time buying from Ashley, great selection, nice employees, fair prices. Chrisandra my salesperson, was fantastic. You can shop here with the greatest of confidence.

Great job Chrisandra - we picked this location because we appreciated your kind and positive mannerisms.

Hi - had a great experience at Ashley Furniture today! Alex Keim was super to work with - he answered all my questions, provided product demos and was very knowledgeable, pleasant and fun. Told him I’ll be back for future purchases.

Great experience Ashley the store mgr where very helpful with assistance and time to get the right product

Ralph really worked hard to get me the best discounts on the lovely bedroom furniture I wanted. Appreciate the hard work. Ashley has beautiful sturdy pieces of furniture.

Cassandra was very helpful and knowledgeable. She treated us very fairly and we are very happy with our purchase. Thank you.

I had a great experience today at Ashley Furniture in St. Peter’s. My salesperson, Katt, took plenty of time with me so I could make the best choice for my home.

Kate was a real star!! Very nice and knowledgeable. Definitely worth the trip to the St.Peters store!

Kayne was kind to us. So far so good

Kayne was probably the best sales associate my wife and I have encountered. He listened carefully while educating us on the various products. It was easy to make a purchase with what we wanted in mind oppose to being sold something we might not wanted. I wish there was a Kayne in every one of our experiences.

Came in for a bed and Katt took great care of me !!

Customer service was great! They answered all of my questions and were able to deliver within a week. It was exactly the piece I was searching for and only Ashley Furniture met all of the requirements I needed. Ralph was friendly and guided me to couch I was looking for!

Kane was very helpful and had awesome customer service skills. He listened to the reason I visited the store today and made my experience a great one.

My wife and I spent three hours reviewing furniture for our upcoming home purchase and were assisted by Chrisandra, who was extremely helpful. When all was said and done we made our purchase with the best pricing of quality furniture out there. We would make the drive just to work with her again in the future.

We bought a BEAUTIFUL leather reclining sofa! I didn’t think it would be in our budget, but Kayne at the St. Peters location worked his magic and made it happen for us! I am so grateful to him and happy to make this the centerpiece of my living area!

Kayne Nations at Ashley Furniture in St Peters MO provided amazing service and was very knowledgeable, patient, and helpful when helping us with our purchase. I would recommend anyone I know to go to Kanye Nations if they wanted to buy furniture at this location in the future.

Everyone very professional. I was there to look for a rug. Received necessary information , size, price, etc. Currently have not placed an order!

Ralph is awesome! My pleasure to do business with Ashley and Ralph!

Connee Jones was a wonderful sales professional to work with, I told her my needs and she met me in the middle! Very sweet and easy to work with! Made my experience stress free and smooth! Got a bed and bedframe for my guest room!

Very nice display. Good assistance. Great terms. Thank you!

Kayne really knows his products. He helped us find the right furniture. The store provided a credit which was nice, but, getting the credit issued by corporate was a huge hassle.

Staff was really nice, friendly and helpful. We went in just to look but ended up purchasing the same day.

I want to preface this by saying I live on the Illinois side and came all the way to this location specifically to work with Kayne. He was great and got me exactly what I wanted at a perfect price. Look forward to making more purchases with him in the future.

Poor quality furniture. We decided to splurge on a master bedroom set and it has been a headache ever since. The pieces were delivered quickly but put together poorly with misaligned drawers and dented upholstery on our headboard. When reaching out to Ashley for guidance on how they could make it right, we are jumping over hurdles and making phone calls as they never follow through with what they say they will do, if you can even get connected to the correct person to begin with. Its been a very disappointing experience. I strongly advise shopping elsewhere!

Connee was so pleasant to work with and comes highly recommended!

Katt is the bomb! She worked her butt off getting is the great deal! Thanks Katt!

me and my bf went to ashley furniture st. peter’s to get a couch & did not disappoint! katt is awesome and helped us from the start by greeting us, asking our budget, and providing all information to us on the ones we did like! 11/10 recommend

The experience was exactly like it should be when you come into a store to purchase anything. I was help with all my questions and chrisandra did an excellent job earning my business. I will definitely be back and recommend people to the store.

I AM HIGHLY DISAPPOINTED IN MY EXPERIENCE AT ASHLEY FURNITURE. WENT TO ST PETERS LOCATION TO PURCHASE A BED. WAS SHOWN MULTIPLE OPTIONS. SETTLED ON THE TEMPUR ERGO 3.0 KING WITH POWER BASE. I CLEARLY SPECIFIED I WOULD CLOSE THE DEAL THAT DAY IF THEY WOULD PROVIDE DELIVERY BEFORE 4TH JULY. I WAS GUARANTEED I WOULD RECEIVE KING BED ON 27TH JUNE. I SAID WRITE THE ORDER UP. NOW 2 DAYS LATER I GET A PHONE CALL FROM ASHLEY FURNITURE SAYING DELIVERY WONT BE UNTIL 11 JULY. THIS BED WAS FOR MY LAKE HOUSE. WHICH I HAD INVITED MY FAMILY AND GRANDKIDS DOWN FOR 4TH JULY WEEK. SO NOW NOT ONLY DO I NOT HAVE A BED. NOW THE GRANDKIDS CANT USE THE KING BED I WAS REPLACING. SO , I AM VERY DISSATISFIED WITH ASHLEY FURNITURE. THEY WANTED 8, 000.00 Dollars WITH AND COULDN'T KEEP THE COMMITMENT OF THE DEAL. I SHOULD OF WENT SOMEWHERE ELSE. IN CONCLUSION ITS A GOOD THING GRANDPA IS WRITING THIS REVIEW AND NOT GRANDMA OR DAUGHTER N LAW. NOW 5 GIRLS WILL BE SLEEPING ON FLOOR. SHOULD GREAT WEEK. THANKS ALOT ASHLEY FURNITURE

Connee helped me out, she was wonderful by bringing down the price of a sleeper couch significantly for my price range. I'm blessed I was able to go to her for this couch

Came into the store with a good idea of what I wanted but Connee went above and beyond to make sure I was exposed to everything this location had to offer! I also had no idea where to start when picking a mattress but again she narrowed it down to an easy selection process and I couldn't be happier with my purchase(s).

The service that we received made shopping fun. The store was well lit. Everything was arranged very nicely, and it made sense. All of the prices and sizes were laid out for all of the different pieces. We previously went into the Ashley furniture off of Highway K and did not receive any service. When we walked into the Mid Rivers location It was evident that the team there wanted to help you find what you needed. The store manager, Prince approached us and made everything so fun and enjoyable. I will definitely go back to the Ashley future Store located off Mid Rivers in the future.

I was greeted kindly and allowed to look around. Service was kind, courteous, patient when I asked questions, and even offered design options.

Emely was amazing!!!!! She was so helpful and a pleasure to work with. She made sure we found the best couch for us and our dogs to hang out on together.

Not a great selection.

We had a great experience working with Chrisandra! She helped answer all of our questions and helped us find the perfect couch. Would definitely recommend!

The service was great and we were in and out

I loved Emily and her customer service skills and the store manager I will recommend friends and family to shop at that store

Very professional white glove service for moving furniture in with a great and easy sales process from Kat. The furniture is amazing and an amazing value.

Katt and Prince are the greatest! Accommodating, patient and knowledgable! Excellent experience!

Ms. Connie Jones was very, very helpful in assisting me selecting your products. Very courteous and professional and shared her own experience about the brand of products she had purchased. It was helpful.

Thank you to your store manager Mr. Prince & sales associate Ms. Connee Jones for making my granddaughter Jasmine very happy selecting a beautiful sofa! They let us look and take our time, they answer all our questions and concerns, and gave us options on financing. What a great experience we had with your great team!!!!

This review is just our store experience. Will try to update after delivery. Best furniture selection from what we saw. We went to 4 stores altogether and Ashley's styles and prices were the best. We weren't necessarily looking for the cheapest, but it happened to correlate with our favorite styles. Kayne, our salesman, was helpful and wasn't pushy. We picked a new sectional that was unique but had all that we wanted. My only caution and reason for 4 stars was the Ashley card surprise. As we were checking out, I had to ask if the financing was a credit hit and Kayne explained it would and we'd get a 'card' (not credit and only for Ashley itself). It felt hidden in the fine print. Not a massive fan of that, but fortunately the furniture and our situation didn't make it a deal breaker. Be aware of this if you go in and they sell you on the financing option!

Wonderful customer service and they were professional and very courteous to myself and my sister..

DO NOT SHOP AT THIS PLACE. If I can give this place 0 stars I would. I bought a bed frame up there 2 months ago. Made sure I asked Connie the sales women up there if it had all the hardware with it and she said yes. I took it home to put it together and there was no hardware not even a screw. So I called up there she said let me see what I can do. I never got a call back. I went up there and everyone was as siting around and didn’t even acknowledge me. the only person that helped was the ware house guy and he helped to the best that he could off but still nothing. I talked with prince the manager he told that that I needed to call customer service. I called customer service They never once returned a phone call and told me many of times They would call me back. They never did. Finally customer service told me that I had to speak with the store manager. To get a refund when the store manager told me that I needed to talk with customer. So I call the store talk to the manager and he told me that he would put a ticket in.. He also told me he would call me back and he still hasn’t. This has gone on for 2 MONTHS

I purchased a tempur-pedic mattress from them and I specifically requested for my old mattress to be removed. The sales lady told me that they would take it as long as it was in decent condition, however when the delivery people came they told us that it wasn’t scheduled as a pick up as well. I called corporate and they assured me I would receive and email to set up the pick up, never came. I then went to the store to talk to them and Alex was kind enough to call the third party movers and they said they wouldn’t schedule it. I was told I would receive a call back to see if a local place would be able to accommodate and I have received nothing. Make sure that the removal of items are a part of your order.

Connie was amazing and didn’t try to push anything on you! She was very helpful and a delight to work with. I will definitely be going back and when I do, I want Connie to be my person :)

Every one was very friendly

Very helpful

Very good service Emily was awesome

The sales associate Kayne was wonderful, very helpful and immediately helped us find the perfect recliner we were looking for.

Katt was very helpful and explained everything thoroughly.

This is the second purchase we have made with Kayne at the St Peter’s location. He is a pleasure to work with. Very accommodating and informative. Never feel pressured. Highly recommend location and sales team!

Emely was great to work with!

Kayne was great! Very patient, informative and provided a great deal!

Katt was so informed so she could answer any questions I had and made the whole process so easy. I was in and out within an hour. I recommend everyone go see Katt for their furniture needs!

My husband and I had the best experience buying our furniture at Ashley in St.Peters! Connee was the absolute best to work with, if you get the option of a representative I would choose her every single time. Thanks for helping & making this process so simple for us!

We had a good experience at Ashley. The delivery and set up was fine.

Katt was amazing! We came in yesterday, but could stay lone due to a graduation. Came back today, she remembered us, let us change our minds about 5 times and didn’t try and sell us what she wanted us to buy. We will definitely be back!!!

They were not pushy but were always available to answer questions and show you pieces they thought might interest us

We had an amazing experience thanks to Kayne Nations! From the moment we walked into the store, he made us feel welcomed and never pressured. He really listened to what we were looking for and helped us find the perfect couch that fits both our style and budget. His knowledge about the different materials, configurations, and comfort levels made the whole process so much easier. He was patient, professional, and genuinely cared about helping us make the right choice. We absolutely love our new couch and couldn’t be happier with the service we received. Highly recommend Ashley in St Peter’s asking for Kayne Nations if you’re shopping for furniture!

We went to Midrivers Ashley, Connee was out support executive. Super patient, very helpful and got us the best deal as well.

The store was nice and organized. Prince and Emily went above and beyond our expectations. Made my shopping experience a breeze

Knowledgeable and friendly and efficient.

Kayne Nations was an awesome salesman. He knew exactly what he was talking about in regards to the furniture as we were transitioning into our new place! I 10/10 recommend asking for Kayne if you're looking to purchase furniture from this location.

The staff was amazing. Leah was a very good sales person On her first sale she was amazing, very friendly.

Katt at St. Peter’s was amazing we definitely will be back to shop with her in the future!

Salesman Kayne Nation ghosted us after our spending $12,000 on purchases with the promise of a gift card they were promoting for approximately $600.00. We never got the card. Despite several phone calls and two in person visits to the store, we were promised results and never got them. Prince was the manager. He ghosted us as well, as did everyone we spoke to. We only wanted what was promised. Customer Service said there were no notes in our file about the gift card and the store manager would have to help us. He will not call us back. We will NEVER deal with Ashley again. They lie and bait you. Plain and simple. Pity since we do like the furniture and this was our third living room suite. No one there would know the truth if it bit them.

She was great very informed

Connie with the St Peter’s Ashley location was AMAZING. We had been looking all day for new furniture and were a little deflated feeling when we got to Ashley’s. However Connie was so amazing, perked us right back up and was extremely helpful with all our questions. She helped price many different pieces together as we were looking for living room and sitting room furniture. She was able to get us exactly what we needed. Highly recommend her and Ashley’s to anyone looking to get new furniture.

Conne was great definitely knows her stuff

Friendly and courteous people. Kat and Prince were fantastic and professional. Nice furniture and Great deals at the St Peters store. Highly recommend

It was good except I requested a quote and never got it I might need to go somewhere else

Great experience at the store. Kayne was very helpful and made the financial end painless.

Great price, great product,no high pressure sale & convenient delivery schedule.

Great service from Connie. Thanks!

I would give A zero if I could!! We purchased a bed from the clearance room. We specifically asked were all the parts there and tge salesperson said why of course they are. After removing the old bear and bringing in the new bed we opened the box that we were told had all the parts. There were no instructions, no hardware , and the sides did not even go with the bed. We immediately called the store with no answer. Drove back up to tge store. All those people who are so willing to help when you walk in we’re no where in sight. We were told to call the service line. Then told they didn’t have parts or instructions. We had to make a different selection. Tried to talk to tge store manger who did not want to help he said once again call the line. The very next day we brought the bed back and they refused to take it back. They sold us a bed that had no parts and the wrong sides. I was told they would call me back in 2/3 days!! Will never shop there again!

Great service. Gave you time and privacy to shop at the store

Unmatched! My girlfriend and I are moving into our first place together and wanted to get a nice, new bedroom set. We found the perfect set at Ashley in St. Peters. We were able to get the complete set, a mattress, mattress cover, and box springs for all under our budget amount! Honestly, it wouldn't have happened without the help of Kayne Nations. I think Kayne worked a few miracles to get everything we wanted at the price we could afford. He gave us several discounts and even came in on his day off to make sure we got what we wanted! Exceptional service. If you're in the market for some furniture and want a great deal, go to Ashley in St. Peters and ask for Kayne! Thanks again, man. Nataly and I really appreciate you!

We had an amazing experience at Ashley in St Peters. Alex did a fantastic job at finding the products that met our needs as well as being very knowledgeable about the various products they carry and the promotions that were currently being offered. Alex was very patient throughout our decision process and was the very reason we chose to make our purchase there rather than other local competitors. Such a great experience, highly recommend!

Chrisandra is very knowledgeable about the product and very helpful during the whole process!

Everyone was great, place very nice and inviting our sales person Christy I believe her name is from South County store filling in was great!

Refreshing. Amazing experience.

Great experience! Great empoyees

Great customer service!

Katt was fantastic. She listened and showed my exactly what I was looking for. I feel I got a great price and great service. I loved her personality and would definitely ask for her again.

Very nice

I purchased a $900 reclining sofa less than a year later it was peeling. The stitching was coming out. There’s a year warranty from the store and they refuse to warrantee anything.

I had an excellent experience while shopping at Ashley Furniture in St. Peter’s. I had Connee Jones that I worked with, and she was absolutely amazing. I could not have picked gotten the furniture I waned without her help.

Kanye was extremely nice and very helpful. We went into the store with no clue what we wanted and he helped us find something that is a perfect fit for us.

Emily was fantastic!!! Totally transparent process

Alex and Charles were AWESOME in making our buying furniture experience easy and fun. Will be back in near future for other furniture needs. Daniel B.

Katt Rhodes sold our family the perfect entertainment center! She was very helpful and executed the sale efficiently for us. We highly recommend the Saint Peters location over any other Ashley Furniture locations. We are very pleased with the customer service and will return for future furniture purchases!

Everyone we talked to was very friendly and knowledgeable. No pressure and fast check out.

Great service the guys did a really good with everything . Very professional n respectable😘😘😘😘

The designers Connie and Cassandra were a tremendous help. They found the perfect table I was looking for. The previous comment was posted before the entire Ashley experience was completed, so I am recanting my original 5 star rating. I ordered 2 sets of bedroom furniture on 4/10/2025. The order was delivered mid-May on a Saturday after waiting all day the "white glove" technicians/movers arrived about 8pm and didn't finish till approximately 10:30pm. The next morning I inspected the furniture, The bed did not match the dresser and night stand and was assemble incorrectly. I called the store several times to get this resolved. My messages were not returned and they kept telling me to call customer service. I had already called customer service. Besides being unhelpful and rude, they said the store had to do something. This went on and on for weeks. I also ordered 2 tables and 1 did not go with the room. I requested a refund and kept getting denied and got the same answer "there are no refunds". I would have even accepted a store credit, but this was not an option. I had no knowledge of this policy or the sales people ever communicating the no return policy. The 2nd bed arrived 2 weeks later. It was the correct, however only half assembled. There is a 4 foot large box of parts sitting next to the bed still. How this was missed...no idea. The 2nd "white glove" service was also kind enough to leave all packing materials in the living room, along with a few mystery black screws and washers. I called customer service again today (7/5/2025) and they knew nothing about exchanging the bed and the store had to make the request. I called the store AGAIN and was greeted by an unpleasant person Kat. As I was talking she placed me on hold without my knowledge, then the manager Prince came on the line. He was actually helpful and advised he would get the situation rectified. That remains to be seen. After my experience with Ashley, I will never buy from them again. The sales people were great at the beginning, but after they got their money...Ashley was unhelpful, unpleasant, difficult to deal with, and simply didn't care. Hopefully, Ashley will take this feedback constructively and change how they treat their customers.

Kat was very sweet and super helpful! She made the entire experience enjoyable. I appreciate her help with everything.

Our sales lady was great. She knew the piece that we like and was fast and very professional with her service. Thank you.

One of the worse furniture stores, very poor quality and horrible customer service. Don't shop here!

Emily was very nice to work with.

Charles did an excellent job tending to my furniture needs.

Excellent Salesperson, very helpful!! Staff overall was Great!

Friendly sales associate

Great place to shop for home goods. Staff is friendly, attentive and helpful. Shout out to Charles, Prince, and Alex. I had a great experience with them. I will definitely be back to that store and I will recommend my friends and family to shop there.

I purchased some furniture in November. One piece never came. I kept having to reach out to the customer service team number but they kept giving me dates that never came. I finally received it yesterday… 5 months later. Never once had a follow up followed through on by the store.

Lawanda Smith provide excellent professional service.

This has been one of the worst customer service experiences I’ve ever had. I’ve been dealing with this issue since—the day after the item was delivered hours later than promised. From the beginning, I’ve had to chase down your team for updates, with constant follow-ups and broken promises of callbacks that never happened. I was repeatedly told a refund was being processed and that someone would schedule a pickup, but no one ever followed through. I even visited the store in person, where the manager, Prince Holmes, confirmed a full refund and noted it on my account. He gave me his personal contact info and confirmed the refund again via text. Still—nothing. I’ve spoken with multiple customer service reps, including Ingrid Duenas and Jade Gould, who acknowledged the refund in the account notes. Yet no one has done anything to resolve this. I’ve submitted documentation, texts from the manager, and account notes—all confirming that a refund was approved. This is clearly an internal failure that no one is willing to take responsibility for. To make matters worse, the mattress was not what we were shown in the store. It’s extremely uncomfortable, and now my child has had to sleep in my bed because her bed is so uncomfortable. The store lied, the manager lied, and I’ve been left with a product we can’t use and no refund in sight. Absolutely unacceptable. I’d never purchase anything from Ashley

customer service is great!!! No pressure and extremely helpful. Connie was great

Everything changed once I got into the store. Furniture piece I wanted was listed online as $599. Told at store they had to honor online price but it was out of stock at that price but can buy it at $799. So in-stock for higher price doesn't make sense. When I questioned the price difference I was told prices change daily. However when I e checked online again it was still listed $599 and clearly does not say out of stock. Appears to be bait and switch. The sale ad quoted 25% off entire store but I'm told it's only 20% off. Ad also had 80% off clearance. I saw nothing in clearance that was 89% off. But I did get to buy an item for 50% off. That is not the experience I want when making a purchase. Loved the furniture which is why they even get 1 star. By the way I was at the Mid-Rivers Mall location in St Charles MO. A previous purchase from Ashley Furniture was in O'Fallon MO. It was a pleasant experience.

If I could give them zero I would. Came in the store knowing exactly what I wanted. There was 3 employees one wearing a lab coat outside all smoking and talking. All three watched me and my wife walk in not a single hello or anything. Once in the store we saw another lady who walked away looking at her phone. We walked around the store say 3 more associates sitting at tables (makeshift workstations) with tablets in front of them on their phones. One lady was just watching TikTok’s. After walking around the store twice and no one still not saying hello we went and sat on what we were trying to purchase. I went as far as looking at the signs on it breaking down the “sale” and pricing. 2 more sales people walked by still not so much as a hello. This entire time I saw 3 other groups of people also looking for assistance and no-one helping them. After 30-40 minutes we gave up and left. The parking lot had 6 vehicles in the area I parked and 6 more on the other side. I counted 7 sales people who didn’t want any sales. Went to Bob’s across the street and brought what we saw at Ashley for $100 more. Well worth paying more for a sales person who actually wanted a sale. If you’re reading this don’t waste your time, or money. They don’t want it anyway.

Kayne was the best salesperson!

Extremely helpful, nice and informative. Would recommend this store.

Walked in just just as the doors opened, walked out in just under an hour with a new bedroom suite and mattress. Kayne was on point and did not pressure us. Wonderfully experience and love the new location on mid rivers.

Nice people good service

Our sales Prince was well informed. Educated about the products we bought and we will definitely go back and see him.

Placed an order in store, customer service was great. Wrote down the phone number to be contacted for delivery, was told by 3 separate people it would be delivered today. As a physician, I took off an entire day since they didn’t know the time and rescheduled all my patients. They then turned around day-of and said it wouldn’t be delivered for another two days. Inconsiderate for people’s time and money. Will be recommending people against going here in the future, and receiving a refund. Edit: Slightly overreacted after reflecting, but disappointed to say the least. The people in-store are great from the start, it’s the corporate third party scheduling that needs a revamp.

I was met at the store with a friendly staff and the manager introduces herself to me. Katt was my salesperson and we got along fine as if we known each other . She made sure I understood anything I wasn't sure of. The whole process was quick but productive. If I need anything else I would definitely go back to that location

Thanks Connie for taking care of my family needs! You guys all are amazing !

Emily was very helpful. She also found me a better price on line for my chair. L enjoyed visiting with her. She gets 5 stars

Customer service was awesome,.

Sales person chrisandra did a great job

So helpful and willing to help us find exactly what we wanted!

Very friendly staff, helped me find exactly what I needed

Connee was so helpful in working with us to find the right couch and rug. She listened to our concerns and also gave us some space to make decisions. The displays were great and the store was clean. The manager, Prince, was excellent, as well. We would definitely return for other furniture/mattress needs. All for Connee, she is wonderful!

Connee Jones was excellent in making sure our needs of buying a kitchen table was met. We are happy with the one we picked out, thank you!

I had a very pleasant experience at Ashley’s furniture store on Midrivers mall drive in Saint Peters, Mo.My salesman was Kayne Nation, he was outstanding in making sure we were satisfied customers, I would highly recommend Mr.Nation for any of your furniture needs.

We had a great experience at this furniture store! Ms. Connee was exceptionally kind and patient throughout the entire process. She really took the time to understand what we were looking for and never rushed us. She made sure we had plenty of time to think about our choices and even offered great suggestions to help us get what we wanted. Her attention to detail and dedication to customer satisfaction made all the difference. I highly recommend this store and Ms. Connee if you're looking for great service and quality furniture!

Very happy with the shopping experience. I worked with Conee and she was great. She helped me find the right couch for my budget and I was out the door very quickly.

I knew what I was looking for and Liam took me around the store to show me my options. I found exactly what I wanted with an early delivery set.

Had great customer service and deals. Connie was great and had no problem doing multiple payment plan spreadsheets for different sets of furniture. She probably did at least 8 or 9 and everything went very well and was professional.

I had a great experience at the Ashley Furniture Store in St Peters. Connee Jones was very personable and very knowledgeable about their furniture. Connee offered suggestions, but she was not pushy. She was very thorough when explaining the delivery procedures. I feel certain that delivery will go smoothly !

Delivery was on time and friendly guys!

My salesperson was very thorough , efficient and helpful .

Very unsatisfied, waited a month for a recliner just to called a few days before delivery and told it’s gonna be another month.

Had a fantastic purchasing experience when buying our sofa set from Kayne Nations. He was very helpful, knowledgeable, patient and showed us many options for our space. He was also very accommodating with delivery

Won't be going back.

Browsing, shopping, purchasing new furniture with sales professional Connee was a great and fun experience. Will recommend to my friends and family for their furniture needs. Connee’s service is 5 stars. Top notch. Thank you!

Purchased a bed from them. They delivered it broken 2 months later still no bed. Horrible customer service

Emely was awesome to work with. One of the nicest and most thoughtful people we have had to deal with while furniture shopping. Thank you very much

Sales representative was extremely polite and easy to work with. Entire experience has convinced us that we will be returning to the Ashley store for future purchases.

The sales/customer service team went above and beyond for me and my family they made sure they took their time with me and my family even though I was very indecisive in my decision-making, they didn’t care about the sale. They wanted to make sure that I was happy with my furniture instead of just trying to sell me anything , I highly recommend this store for any future furniture purchases I feel good about my purchase today, can’t wait to see my new furniture once it’s delivered thank you, Alexander,Brandon and Prince you guys were awesome!!!

Ashley St.Peters was awesome to work with..Katt helped my daughter and I pick out a rug. She was patient. All the staff was great..I probably spoke to everyone that was working this afternoon!! Nice job!! Can't wait to get my new rug!!

Sales Rep Chrisandra was very helpful and pleasant to work with. Will definitely be back to purchase more items. Thanks again.

Connie gave great customer service she is very professional and a joy.

Excellent experience and find what I was looking for

Great experience

My husband and I went here hoping to find a new sectional for our living room, and we ended up with two at an unbeatable price. Kayne and Prince were absolute gems. They took care of everything, even though it took a while. Kayne was patient and just all-around amazing. We did not feel rushed or obligated to purchase anything. He was able to answer any questions we had, and his suggestions were spot on to our needs. We are beyond satisfied with the services that we received!! We will definitely be back for any future furniture needs.

I went in looking for a couch and came out with the perfect couch and bed combo at the Mid Rivers location . Connee was able to assist me and answer all of my questions. I love how she listened to what I was looking for and able to guide me in the right direction. I didn’t realize I needed a new bed until she showed me all the different kinds and how they can support me especially with having past injuries. It felt like a no brainer being able to have better sleep. I would definitely recommend Connee for your shopping needs. She was amazing!!!!!!

Great customer service. Sales rep was very helpful!

Cindy did a great job. Very quick process!

Alex was very patient with me. There were so many options it was pleasant.

Connee was geat and most of all patient as I explored the many furniture options. Thanks Connee

My sale agent was helpful and very nice he worked with me help pick out chairs. I Was very happy leaving the store.

The service was excellent. Thanks so much to Connie, Prince and Liam for their wonderful help. I highly recommend everyone goes to see them for their furniture needs.

My experience with Ashley was awesome! My sales associate was polite and friendly. They answered all of my questions and allowed me browse the selection without feeling pressured to purchase. I will be back! I did purchase a recliner and look forward to this addition to my home!

Both ladies that assisted us were phenomenal! It was Katts first 2 weeks and I would have never known until she got her coworker Cassandra?* We had a lot of questions and did not make it easy on them but they are true pros! Thank you to both of you wonderful women!

We enjoyed going to Ashley furniture the sales people didn't follow us around like at other furniture stores,( we feel like a sales person that follows us around puts us off), so it was nice to be welcomed into Ashley then left to view items without pressure.When we did need help we had Emely who was so very helpful and a pleasure to work with, as my daughter and I waited for my husband to arrive and then went over the features again for my husband. Enjoyed the in store experience so far, delivery is coming up hopefully that goes smoothly as well.

We worked with Emely and she was a lovely, knowledgeable and fun person to work with. She went out of her way to answer a ton of questions and was very patient with me. Haven’t received the mattress yet but the sales experience was very nice.

Cindy was really helpful, she didn't hover but answered all our questions. There was an issue that there was an overcharge and she got it resolved .Really a great experience

Chrisandra is awesome! Super helpful, got us a great deal. We’ll be back to see her.

Smooth process!

Ashley does NOT stand behind their furniture!! The furniture was broken the first day and they did not care.

I had an absolutely amazing experience with Alex today. Thanks to him I found exactly what I came in seeking. He was very knowledgeable and helpful, respectful of my space. Which, made my shopping experience even better. Kudos to Alex. 😊 I shall be back!

I felt that they treated us respectfully and kindly.

It was very nice the young lady Conner was exceptionally helpful

Great customer service, and sales person was very knowledgeable on the product and services offered

Great experience! Great service!!!

CONNEE JONES WAS GREAT. NO HIGH PRESSURE. JUST HELPFUL AND PROFESSIONAL.

We had a great, no pressure experience at Ashley's on Mid-Rivers. Chrisandra was very helpful, knowledgeable, and patient with us. We ended up purchasing a couch, love seat, and end tables, all with them honoring a price match. We would definitely recommend them as a great place to shop for a variety of furniture!

Connie was very courteous and helpful.

Alex was a very good salesman. Not pushy, but very helpful and very pleasant and professional

BEWARE- ALL SALES ARE FINAL AT THE ASHLEY HOME STORES. THEY HAVE A NO RETURN POLICY. I purchased a model of sofa shown on the Ashley Furniture website at the Ashley Furniture Home Store. I wanted to try it at the store but could not because the stores do not carry that model. They refused my request to look at it at the warehouse. I went ahead and ordered it but once I tried it out at home I knew instantly it would not work. I read on the website that there is a return policy but the Home Stores do not honor that policy (or the prices shown on the website). IF I HAD ORDERED DIRECTLY FROM THE WEBSITE, I COULD HAVE GOT IT AT A LOWER PRICE AND I WOULD HAVE HAD A RETURN POLICY. I called customer support for the Home Stores and was informed that the Home Stores have a NO RETURN policy. The website is apparently run by a different organization than the Home Stores and have different sales policies. This is seems like pretty shady business practice if not false advertising. DO NOT BUY FROM THE ASHLEY HOME STORES !!!

Very helpful staff and gave me a 25% off deal for my new couch!

My wife and I are disappointed in the delivery of our furniture. Our salesman assured us that we would receive our furniture on X date. I called customer service to check on the delivery, was told by the robot that my delivery was schedule for the same date we were told in the store. But something seemed off. I continued to talk to a customer service rep. He let me know that the items were actually going to be delivered weeks later because one of the items “wasn’t available yet”. So there are two explanations in my mind. 1- their system doesn’t actually book and prioritize their inventory. Or 2 - the salesman lied to us. Either way, not good.

Bought a couch but because I couldn't open any new credit because of a closing I was offered another option (Acima) to finance. I was charged an additional $342 as an additional amount for early payoff. This payoff was a week a later. I will never use or recommend Ashley's in the future as none of this was disclosed to me when I was completing the process in their store. If you are going to offer another service in your store you should vet those services before offering them.

Great sales team who were all very helpful. The managers each stopped by to offer advise and to check in. Truly a great experience!

Emily was awesome Very knowledgeable of the products I bought

Emely was very patient with me and super knowledgeable.. I felt like she was a friend helping rather than an associate trying to sell something

Alex provided excellent service when I was “shopping” for a loveseat and when I decided to purchase. Very helpful, very patient with my decision making process. He was totally helpful when I returned to purchase the loveseat. He also responded to questions I sent via email in a timely manner. If I am shopping at Ashley in the future I would request Alex to assist me.

What a beautiful store to walk into. We were greeted promptly by Emely who was an absolute joy to work with. She was very patient with us and listed to all of our ideas, needs and wants. We ended up purchasing a long sofa with 2 ottomans for our new home. Looking forward to delivery soon.

My mother and myself went to Ashley's just to look at some side chairs for my mother who is a senior and needed a comfortable chair to sit in while watching TV, little did we realize that we would make a purchase. Kris who sold us was very attentive, patient and was convinced that my mother would find a chair. I must admit that I was a little skeptical at first but Kris absolutely sold us. Thank you Kris, your customer service was awesome, which is a rarity these days. Sincerely, June Mudd

Connee is amazing.

We just purchased a bedroom set from here and had a wonderful experience. Kayne was a HUGE help and we would come back because of him!

Fantastic price on a nice buffet. Thank you!

The experience here was exceptional the sales man was very knowledgeable and helped us with all our questions and you could tell he really cared on you being happy with your decision Thank you so much

Great experience

Excellent service.

Great service without pressure, very good experience.

Our salesperson was very helpful and patient with us! We had a great shopping experience with them!

Kayne was a pleasure to do business with & he was very knowledgeable about the products/the sales and terms of the sales. He made the experience not even feel like a ‘sales pitch’, but as a friend sharing the details of a bargain! 😉 I’m excited to begin as a part of the Ashley experience in furnishing my home to my comfort and desires. Once my items are delivered to my home & setup; I will add photos and update my experience.

Brandon and Alex made the process easy for us. 😊 The entire staff was welcoming and kind. Update: The delivery skipped me and now their crap scheduling system can’t help. I can’t reach a rep. I would rather work with a company that doesn’t stress me out. It was supposed to be here 1/12.

I was very pleased with professional service /customer service. Mr. Tate was very patient and made sure i understood my options.

Emely was very helpful and patient with us in choosing the perfect living room setup. We will definetly go back to ashley for future furniture needs!

Kayne Nations was great to work with at Mid Rivers. He was very friendly and knowledgeable. Did a great job helping us measure and make sure everything was set up the way we wanted, and not once did he make us feel pressured. Overall great experience, and highly recommend stopping in to see Doctor Kayne if you’re in the market for some furniture.

Great Help , helped me find exactly what I needed and even found great discounts for me.

Kayne was very helpful in finding us exactly what we were looking for in our new recliner. He was knowledgeable in the construction of the furniture. I would recommend him and the St Peter’s Ashley store for your furniture needs.

Got A grade personal service from Kayne. Negotiated an awesome price & even got a discount on a mink throw rug to go with the new couch 🛋

It was easy peezy.Quick and painless.A d I even got a free Stanley cup. Don't get any better than that . Thank you Ashley's. Merry Christmas

We stopped in to just take a look and compare prices but were sold more quickly then planned! Thank you, Chrisandra for the amazing service!

Good experience overall purchasing a basic couch at a pretty good price. We knew exactly what we wanted the looking part was easy. Check out took longer than expected but pick up at their warehouse was a breeze.

Keisha was great and didn’t bother us while we looked around the store. I found exactly what I was looking for and at a great price. Looking forward to getting our purchase. Thank you Keisha!

Great experience, I’ll definitely be back.

Had a very pleasant experience. Picked out the items we wanted and Kayne made it all happen. Everything delivered and assembled. Absolutely no problems!

Was a good experience,

Kayne Nations was so incredibly helpful and patient. I would definitely come back and request him for another purchase.

Great customer service. All staff were very helpful.

Well done Kayne. You pointed us in the right direction and price was RIGHT. Happy wife. happy life.

We are purchasing a new home and we are purchasing new furniture for most rooms. We’re just not sure exactly what we want and I was so thankful for Keisha’s help because she didn’t try to pressure us. She checked in on us and gave us the time we needed it. We Can’t wait to see our new bedroom in our home and we will be back to see Keisha as we finalize our shopping needs!

Friendly service and love the item I purchased!

Kayne Nations was phenomenal making sure we got the chair we wanted and needed for our living room! We got such an amazing deal, and we can't wait to enjoy our new recliner!

Emely provided outstanding customer service each time I came into the store and made my purchasing experience very easy.

Mid rivers store had great experience with our salesmen Christopher great job

This was the best experience I had with Ashley furniture. The sale person was very Pleasant from the time I walked in the establishment to the time I left very polite. She was able to do my processing quickly and professional.

We had a great shopping experience at Ashley. Kayne was great to work with and helped us make an informed decision. Looking forward to the delivery of our new couch!

Our salesperson was very helpful and helped us get the best deal possible. We were able to get a new table and 6 upholstered chairs for under $800. The quality was excellent also.

Great experience! No hassle no pressure. Prince did an excellent job of making our furniture purchase relaxing and fun. Highly recommend!

Found the perfect recliner I was looking for

I hadn’t shopped at Ashley before this weekend-but I'll definitely be back. Kayne Nations and the team at the St Peters store were great. He was helpful but didn’t hover & helped me find great new chairs for my dining room. I highly recommend!

We had a tremendous experience with this location and working directly with Prince. He was kind, courteous, respectful and understanding of our specific needs. I am looking forward to receiving our new furniture in a timely manner.

I came in about 45 mins before they closed to look at their bar stools. Emeley came over and helped me. She was so sweet and knowledgeable. I went ahead with the purchase and sat down with her to go over everything. I could’ve sat there and talked to her all night. It was one of best, most pleasant visits I’ve ever had there. Thanks Emeley for everything!!

I had a great experience shopping for my new place! I got everything I need. Great customer service. Keisha was the sales rep that assisted me.

While the first sales person we spoke to wasn’t able to help us Prince spoke to us as we were leaving and was able to get us exactly what we needed. Kudos to Prince!

Went in looking at things didn’t expect to walk out with anything. Kayne Nations was awesome and got me everything I wanted and the price I wanted! Wouldn’t recommend anyone or anywhere else!

Prince was great to work with. Made it super easy for us to choose our pieces. Love our new bed!

My husband and I bought a new sectional couch and just love it! We went to the new location on Mid Rivers in St Oeters MO!

The Sales lady was Awesome she knew her shit.

We enjoyed working with Kayne to pick out a living room sectional with delivery scheduled ahead of the holidays. Kayne was great to work with, motivated to sell, and worked with us to stay within our budget. This was our 5th time purchasing from Ashley and the best experience thus far. Highly recommend Kayne!

Everyone was so nice and helpful, especially Keisha and Ryan. I was able to get everything I wanted. I love the whole experience

Alex was excellent. He even took the extra step to find out for me the size of the boxes. My grandson is picking up the furniture that I purchased, therefore, I needed to know the size of the boxes.

Excellent service at this new Ashley store on Mid Rivers. I walked in just to see what they had. I have been looking for a sectional for over a year. I have been to no less than 6 stores and had very little hope of finding one today. The store was brand new, bright and clean. I walked around for a bit before I was approached by a representative (which I appreciated). Prince asked me what I was looking for and asked questions and listened to my answers. He showed me a couple sectionals and all the features. There was zero pressure to buy and he answered every question I had about the sectional which I ended up buying. From start to finish it was the most pleasant furniture shopping experience I have had. Everyone in the store was exceedingly friendly and I will definitely be back!

Ordered a very expensive sectional. was having home renovations done, so it took a few days to be opened and put together. as soon as it was taken out of box and put together we could see it was broken. Ashley has no return policy so now I’m stuck waiting for them to send a technician to come fix a brand new piece of furniture. Absolutely ridiculous. I will never shop with them again and I will always tell everyone who comes over to see my home renovations about the horrible experience I’ve had with Ashley furniture.

They did not have any non motorized furniture on display.

Keisha was very helpful with our purchase!

The team at Ashley worked hard and got me the best deal!

My sales rep Ryan Smith was very patient and kind. He made sure all my questions were answered with accuracy. He was so helpful and kept me under my budget 🙌🏽🙌🏽

We went the grand opening of the store in St. Peter’s. The event was very nicely done. I found a living room set and Kayne was very helpful but not overbearing.

Store is beautiful. We were helped by Prince. He was great. Knowledgeable, friendly. Would definitely recommend to family and friends.

Emely and Keisha were fantastic!!!

Our sales associate Kayne was so sweet and genuine and not pushy at all. He helped us pick out our new bedroom set and made the process quick and easy.

Great service salesman was very good

Kayne Nations is a great salesman. Kayne listened to us, showing different pieces he thought would work for us. He was never pushey.

The sales experience was fine but the delivery experience was not. I choose store pick up which was scheduled for a Monday. After a 45 minute drive to the pick up distribution center they were closed and apparently closed every Monday. When I called customer service at first they were adamant that I would need to pick up another day. I was clear in the resolution I needed and eventually Ashley agreed to delivery at no charge.

Chrisandra Burman was the salesperson who helped me today, she was extremely friendly and helped me make sure that the process went smooth and took the stress out of buying new furniture. I will be returning to this location simply because of the wide variety and friendly customer service I received from Chrisandra.

Just bought some great new furniture today. Salesman, Kayne, is awesome. I recommend him highly. Kind and patient through the deciding. Go see him. Furniture very nice at an excellent price.

This store cares more about the sales than the people and their visions for their home. Kayne greeted us and was very helpful, but then tried to keep selling us on something we said was out of our budget and not exactly what we wanted. He kept trying to make it work for us, have to appreciate the effort. But then Tiffany became involved and it was so pushy that I wanted to bolt for the door. After telling her the set was missing my main preferred pieces and over budget, she asked if we’ll take it for $500 more and “work with her”. Constantly asked “what would make you close the deal today”… such a sales based environment. Left, went to Carol House, and paid $4000 for everything I wanted with free delivery and great quality.

Beautiful selection and wonderful service. Ryan was great! He was very helpful and thorough with answering all my questions.

Amazing selection and the service is excellent

Came into this Ashley because my wife and I wanted to purchase some chairs for our dining table. Upon entering we were greeted by a salesperson and then left to look (which we appreciate). Upon finding the chairs we were interested in, we saw on the table that there was a breakdown of costs associated with each piece in the table set. The sign said that 4 chairs were priced at $150. So we found our salesperson and asked about buying 6 of them at ~$38/piece. She said that she could certainly ask and then took us on a tour of the facility that lasted 30-40 minutes trying to sell us things that we were not interested in. When we told her we were thinking of leaving she rangled us over to a desk and got her manager. We stated that 4 chairs were priced at $150 and the manager began instructing the salesperson to make adjustments to match that price for 6 chairs. However, the salesperson stopped the manager and then said “Oh that’s how they are priced as apart of a set, they can only buy them for $120 for 2 chairs. So this person wasted an hour of our time knowing full well that they would not honor the price they have the chairs listed for in the showroom. Why are you advertising pieces in a set for a certain price and not honoring it? If I want a dresser that is apart of a bedroom set, can I not buy it for the price printed on the signs displayed in your store? We decided to go spend the extra money on nicer chairs at a competitor who didn’t lie to us and waste our time.