Ashley Store St Peters, MO

Thanks for your help Katie

(Translated by Google) Dean was awesome! (Original) Deann was awesome!

Alex greeted me as soon as I walked thru the door with a fantastic hello and handshake. I just moved to St Louis and needed a bed. Turns out Alex is one of the Bed Docs that Ashley has. He even wears a white Drs coat. He was very knowledgeable and pleasant to work with. I got a great deal and a great employee to help me. Thank you Alex!!

Sales person was excellent understood what I wanted showed me two bought second set .Very pleasant to talk with.

Stellar service. DeAnne was very knowledgeable, a very thorough We were treated. Very well. I am disabled and was dreading, going to pick out a new mattress, and we could not have had a better experience. We are grateful for the exceptional customer service and would come back again. I would recommend to anyone else looking for a mattress.

Never went furniture shopping before. The sales representative named Ashley, was absolutely amazing. She basically held my hand and took me throughout the whole process. Her attention to detail and friendly demeanor made me realize she viewed me as more than a dollar. I am happy with my living room purchase, but happier that Ashley was part of the process. Thanks Ashley..

Alex keim has not delivered on his promise I will change this if he does still waiting on two items. Poor service Connee Jones was great

Wonderful service!

Literally the worst experience ive had anywhere. They continue to screw something up then act like I should grateful after multiple attempts to to fix their screw up. The store manager is beyond rude. Run far away from thatbstore

Alex as absolutely terrific to work with. Could not recommend this store more!

Ashley's stuff has great quality. The staff at St Peter's is really friendly and helped us find our quality of choice in our budget

I had a great experience at the Ashley Store in Saint Peters. The staff were incredibly helpful and genuinely focused on understanding my needs. They took the time to listen to what I was looking for and worked with me to find the best possible options within my budget. There was no pressure—just thoughtful guidance and great customer service. It’s clear they care about making sure customers leave happy and satisfied. I highly recommend this location if you’re looking for quality furniture and a team that truly puts customers first!

Our entire house is furnished with Ashley Furniture, and we couldn’t be happier! We love the look and feel and their pieces have always worked for us!

Emely was very knowledgeable and very sweet. We took a day to think on the sectional we wanted but made sure we came back to see her when we made our decision

Katt greeted us right after we walked in. She was friendly and smiled the whole time. Katt was very knowledgeable about the different items we asked her about and gave us an easy to understand document with all the product and pricing information. We left without buying anything because we wanted to make sure it would fit in our space. We were able to text Katt to ask for a few more measurements and she responded quickly each time. We went back the next day and wound up purchasing something different because the first item was too big but Katt was able to once again help us in her friendly and professional manner. The whole experience was fantastic. We didn’t feel rushed or pressured to buy anything. I would definitely recommend this store and Katt!

Very friendly, gave us several options and good discounts. Delivery and set up scheduled in less than a week!

It was clean and smelled good good selection and professional representation and Christian person having conversation with was on same page was great.

First time buying from Ashley, great selection, nice employees, fair prices. Chrisandra my salesperson, was fantastic. You can shop here with the greatest of confidence.

Great job Chrisandra - we picked this location because we appreciated your kind and positive mannerisms.

Hi - had a great experience at Ashley Furniture today! Alex Keim was super to work with - he answered all my questions, provided product demos and was very knowledgeable, pleasant and fun. Told him I’ll be back for future purchases.

Great experience Ashley the store mgr where very helpful with assistance and time to get the right product

Ralph really worked hard to get me the best discounts on the lovely bedroom furniture I wanted. Appreciate the hard work. Ashley has beautiful sturdy pieces of furniture.

Cassandra was very helpful and knowledgeable. She treated us very fairly and we are very happy with our purchase. Thank you.

I had a great experience today at Ashley Furniture in St. Peter’s. My salesperson, Katt, took plenty of time with me so I could make the best choice for my home.

Kate was a real star!! Very nice and knowledgeable. Definitely worth the trip to the St.Peters store!

Kayne was kind to us. So far so good

Kayne was probably the best sales associate my wife and I have encountered. He listened carefully while educating us on the various products. It was easy to make a purchase with what we wanted in mind oppose to being sold something we might not wanted. I wish there was a Kayne in every one of our experiences.

Came in for a bed and Katt took great care of me !!

Customer service was great! They answered all of my questions and were able to deliver within a week. It was exactly the piece I was searching for and only Ashley Furniture met all of the requirements I needed. Ralph was friendly and guided me to couch I was looking for!

Kane was very helpful and had awesome customer service skills. He listened to the reason I visited the store today and made my experience a great one.

My wife and I spent three hours reviewing furniture for our upcoming home purchase and were assisted by Chrisandra, who was extremely helpful. When all was said and done we made our purchase with the best pricing of quality furniture out there. We would make the drive just to work with her again in the future.

We bought a BEAUTIFUL leather reclining sofa! I didn’t think it would be in our budget, but Kayne at the St. Peters location worked his magic and made it happen for us! I am so grateful to him and happy to make this the centerpiece of my living area!

Kayne Nations at Ashley Furniture in St Peters MO provided amazing service and was very knowledgeable, patient, and helpful when helping us with our purchase. I would recommend anyone I know to go to Kanye Nations if they wanted to buy furniture at this location in the future.

Everyone very professional. I was there to look for a rug. Received necessary information , size, price, etc. Currently have not placed an order!

Ralph is awesome! My pleasure to do business with Ashley and Ralph!

Connee Jones was a wonderful sales professional to work with, I told her my needs and she met me in the middle! Very sweet and easy to work with! Made my experience stress free and smooth! Got a bed and bedframe for my guest room!

Very nice display. Good assistance. Great terms. Thank you!

Kayne really knows his products. He helped us find the right furniture. The store provided a credit which was nice, but, getting the credit issued by corporate was a huge hassle.

Staff was really nice, friendly and helpful. We went in just to look but ended up purchasing the same day.

I want to preface this by saying I live on the Illinois side and came all the way to this location specifically to work with Kayne. He was great and got me exactly what I wanted at a perfect price. Look forward to making more purchases with him in the future.

Poor quality furniture. We decided to splurge on a master bedroom set and it has been a headache ever since. The pieces were delivered quickly but put together poorly with misaligned drawers and dented upholstery on our headboard. When reaching out to Ashley for guidance on how they could make it right, we are jumping over hurdles and making phone calls as they never follow through with what they say they will do, if you can even get connected to the correct person to begin with. Its been a very disappointing experience. I strongly advise shopping elsewhere!

Connee was so pleasant to work with and comes highly recommended!

Katt and the team were great!

Katt is the bomb! She worked her butt off getting is the great deal! Thanks Katt!

me and my bf went to ashley furniture st. peter’s to get a couch & did not disappoint! katt is awesome and helped us from the start by greeting us, asking our budget, and providing all information to us on the ones we did like! 11/10 recommend

The experience was exactly like it should be when you come into a store to purchase anything. I was help with all my questions and chrisandra did an excellent job earning my business. I will definitely be back and recommend people to the store.

I AM HIGHLY DISAPPOINTED IN MY EXPERIENCE AT ASHLEY FURNITURE. WENT TO ST PETERS LOCATION TO PURCHASE A BED. WAS SHOWN MULTIPLE OPTIONS. SETTLED ON THE TEMPUR ERGO 3.0 KING WITH POWER BASE. I CLEARLY SPECIFIED I WOULD CLOSE THE DEAL THAT DAY IF THEY WOULD PROVIDE DELIVERY BEFORE 4TH JULY. I WAS GUARANTEED I WOULD RECEIVE KING BED ON 27TH JUNE. I SAID WRITE THE ORDER UP. NOW 2 DAYS LATER I GET A PHONE CALL FROM ASHLEY FURNITURE SAYING DELIVERY WONT BE UNTIL 11 JULY. THIS BED WAS FOR MY LAKE HOUSE. WHICH I HAD INVITED MY FAMILY AND GRANDKIDS DOWN FOR 4TH JULY WEEK. SO NOW NOT ONLY DO I NOT HAVE A BED. NOW THE GRANDKIDS CANT USE THE KING BED I WAS REPLACING. SO , I AM VERY DISSATISFIED WITH ASHLEY FURNITURE. THEY WANTED 8, 000.00 Dollars WITH AND COULDN'T KEEP THE COMMITMENT OF THE DEAL. I SHOULD OF WENT SOMEWHERE ELSE. IN CONCLUSION ITS A GOOD THING GRANDPA IS WRITING THIS REVIEW AND NOT GRANDMA OR DAUGHTER N LAW. NOW 5 GIRLS WILL BE SLEEPING ON FLOOR. SHOULD GREAT WEEK. THANKS ALOT ASHLEY FURNITURE

Connee helped me out, she was wonderful by bringing down the price of a sleeper couch significantly for my price range. I'm blessed I was able to go to her for this couch

Came into the store with a good idea of what I wanted but Connee went above and beyond to make sure I was exposed to everything this location had to offer! I also had no idea where to start when picking a mattress but again she narrowed it down to an easy selection process and I couldn't be happier with my purchase(s).

The service that we received made shopping fun. The store was well lit. Everything was arranged very nicely, and it made sense. All of the prices and sizes were laid out for all of the different pieces. We previously went into the Ashley furniture off of Highway K and did not receive any service. When we walked into the Mid Rivers location It was evident that the team there wanted to help you find what you needed. The store manager, Prince approached us and made everything so fun and enjoyable. I will definitely go back to the Ashley future Store located off Mid Rivers in the future.

I was greeted kindly and allowed to look around. Service was kind, courteous, patient when I asked questions, and even offered design options.

Emely was amazing!!!!! She was so helpful and a pleasure to work with. She made sure we found the best couch for us and our dogs to hang out on together.

Not a great selection.

We had a great experience working with Chrisandra! She helped answer all of our questions and helped us find the perfect couch. Would definitely recommend!

The service was great and we were in and out

I loved Emily and her customer service skills and the store manager I will recommend friends and family to shop at that store

Very professional white glove service for moving furniture in with a great and easy sales process from Kat. The furniture is amazing and an amazing value.

Katt and Prince are the greatest! Accommodating, patient and knowledgable! Excellent experience!

Ms. Connie Jones was very, very helpful in assisting me selecting your products. Very courteous and professional and shared her own experience about the brand of products she had purchased. It was helpful.

Thank you to your store manager Mr. Prince & sales associate Ms. Connee Jones for making my granddaughter Jasmine very happy selecting a beautiful sofa! They let us look and take our time, they answer all our questions and concerns, and gave us options on financing. What a great experience we had with your great team!!!!

This review is just our store experience. Will try to update after delivery. Best furniture selection from what we saw. We went to 4 stores altogether and Ashley's styles and prices were the best. We weren't necessarily looking for the cheapest, but it happened to correlate with our favorite styles. Kayne, our salesman, was helpful and wasn't pushy. We picked a new sectional that was unique but had all that we wanted. My only caution and reason for 4 stars was the Ashley card surprise. As we were checking out, I had to ask if the financing was a credit hit and Kayne explained it would and we'd get a 'card' (not credit and only for Ashley itself). It felt hidden in the fine print. Not a massive fan of that, but fortunately the furniture and our situation didn't make it a deal breaker. Be aware of this if you go in and they sell you on the financing option!

Wonderful customer service and they were professional and very courteous to myself and my sister..

DO NOT SHOP AT THIS PLACE. If I can give this place 0 stars I would. I bought a bed frame up there 2 months ago. Made sure I asked Connie the sales women up there if it had all the hardware with it and she said yes. I took it home to put it together and there was no hardware not even a screw. So I called up there she said let me see what I can do. I never got a call back. I went up there and everyone was as siting around and didn’t even acknowledge me. the only person that helped was the ware house guy and he helped to the best that he could off but still nothing. I talked with prince the manager he told that that I needed to call customer service. I called customer service They never once returned a phone call and told me many of times They would call me back. They never did. Finally customer service told me that I had to speak with the store manager. To get a refund when the store manager told me that I needed to talk with customer. So I call the store talk to the manager and he told me that he would put a ticket in.. He also told me he would call me back and he still hasn’t. This has gone on for 2 MONTHS

I purchased a tempur-pedic mattress from them and I specifically requested for my old mattress to be removed. The sales lady told me that they would take it as long as it was in decent condition, however when the delivery people came they told us that it wasn’t scheduled as a pick up as well. I called corporate and they assured me I would receive and email to set up the pick up, never came. I then went to the store to talk to them and Alex was kind enough to call the third party movers and they said they wouldn’t schedule it. I was told I would receive a call back to see if a local place would be able to accommodate and I have received nothing. Make sure that the removal of items are a part of your order.

Connie was amazing and didn’t try to push anything on you! She was very helpful and a delight to work with. I will definitely be going back and when I do, I want Connie to be my person :)

Every one was very friendly

Very helpful

Very good service Emily was awesome

The sales associate Kayne was wonderful, very helpful and immediately helped us find the perfect recliner we were looking for.

Katt was very helpful and explained everything thoroughly.

This is the second purchase we have made with Kayne at the St Peter’s location. He is a pleasure to work with. Very accommodating and informative. Never feel pressured. Highly recommend location and sales team!

Emely was great to work with!

Kayne was great! Very patient, informative and provided a great deal!

Katt was so informed so she could answer any questions I had and made the whole process so easy. I was in and out within an hour. I recommend everyone go see Katt for their furniture needs!

My husband and I had the best experience buying our furniture at Ashley in St.Peters! Connee was the absolute best to work with, if you get the option of a representative I would choose her every single time. Thanks for helping & making this process so simple for us!

Katt was amazing! We came in yesterday, but could stay lone due to a graduation. Came back today, she remembered us, let us change our minds about 5 times and didn’t try and sell us what she wanted us to buy. We will definitely be back!!!

They were not pushy but were always available to answer questions and show you pieces they thought might interest us

We had an amazing experience thanks to Kayne Nations! From the moment we walked into the store, he made us feel welcomed and never pressured. He really listened to what we were looking for and helped us find the perfect couch that fits both our style and budget. His knowledge about the different materials, configurations, and comfort levels made the whole process so much easier. He was patient, professional, and genuinely cared about helping us make the right choice. We absolutely love our new couch and couldn’t be happier with the service we received. Highly recommend Ashley in St Peter’s asking for Kayne Nations if you’re shopping for furniture!

We went to Midrivers Ashley, Connee was out support executive. Super patient, very helpful and got us the best deal as well.

The store was nice and organized. Prince and Emily went above and beyond our expectations. Made my shopping experience a breeze

Knowledgeable and friendly and efficient.

Kayne Nations was an awesome salesman. He knew exactly what he was talking about in regards to the furniture as we were transitioning into our new place! I 10/10 recommend asking for Kayne if you're looking to purchase furniture from this location.

The staff was amazing. Leah was a very good sales person On her first sale she was amazing, very friendly.

Katt at St. Peter’s was amazing we definitely will be back to shop with her in the future!

Kayne showed us what we were looking for. Demonstrated how the sofa was puncture proof and better if you have pets. He was honest and professional. He recommended a few items, gave us choices, and demonstrated their operation. We purchased a leather sofa , loveseat, and a Therapeutic Hybrid mattress. Also a high end base with multiple features. We are very pleased.

She was great very informed

Connie with the St Peter’s Ashley location was AMAZING. We had been looking all day for new furniture and were a little deflated feeling when we got to Ashley’s. However Connie was so amazing, perked us right back up and was extremely helpful with all our questions. She helped price many different pieces together as we were looking for living room and sitting room furniture. She was able to get us exactly what we needed. Highly recommend her and Ashley’s to anyone looking to get new furniture.

Conne was great definitely knows her stuff

Friendly and courteous people. Kat and Prince were fantastic and professional. Nice furniture and Great deals at the St Peters store. Highly recommend

It was good except I requested a quote and never got it I might need to go somewhere else

Great experience at the store. Kayne was very helpful and made the financial end painless.

Great price, great product,no high pressure sale & convenient delivery schedule.

Great service from Connie. Thanks!

I would give A zero if I could!! We purchased a bed from the clearance room. We specifically asked were all the parts there and tge salesperson said why of course they are. After removing the old bear and bringing in the new bed we opened the box that we were told had all the parts. There were no instructions, no hardware , and the sides did not even go with the bed. We immediately called the store with no answer. Drove back up to tge store. All those people who are so willing to help when you walk in we’re no where in sight. We were told to call the service line. Then told they didn’t have parts or instructions. We had to make a different selection. Tried to talk to tge store manger who did not want to help he said once again call the line. The very next day we brought the bed back and they refused to take it back. They sold us a bed that had no parts and the wrong sides. I was told they would call me back in 2/3 days!! Will never shop there again!

Great service. Gave you time and privacy to shop at the store

Unmatched! My girlfriend and I are moving into our first place together and wanted to get a nice, new bedroom set. We found the perfect set at Ashley in St. Peters. We were able to get the complete set, a mattress, mattress cover, and box springs for all under our budget amount! Honestly, it wouldn't have happened without the help of Kayne Nations. I think Kayne worked a few miracles to get everything we wanted at the price we could afford. He gave us several discounts and even came in on his day off to make sure we got what we wanted! Exceptional service. If you're in the market for some furniture and want a great deal, go to Ashley in St. Peters and ask for Kayne! Thanks again, man. Nataly and I really appreciate you!

We had an amazing experience at Ashley in St Peters. Alex did a fantastic job at finding the products that met our needs as well as being very knowledgeable about the various products they carry and the promotions that were currently being offered. Alex was very patient throughout our decision process and was the very reason we chose to make our purchase there rather than other local competitors. Such a great experience, highly recommend!

Chrisandra is very knowledgeable about the product and very helpful during the whole process!

Everyone was great, place very nice and inviting our sales person Christy I believe her name is from South County store filling in was great!

Refreshing. Amazing experience.

Great experience! Great empoyees

Great customer service!

Katt was fantastic. She listened and showed my exactly what I was looking for. I feel I got a great price and great service. I loved her personality and would definitely ask for her again.

Very nice

I purchased a $900 reclining sofa less than a year later it was peeling. The stitching was coming out. There’s a year warranty from the store and they refuse to warrantee anything.

I had an excellent experience while shopping at Ashley Furniture in St. Peter’s. I had Connee Jones that I worked with, and she was absolutely amazing. I could not have picked gotten the furniture I waned without her help.

Kanye was extremely nice and very helpful. We went into the store with no clue what we wanted and he helped us find something that is a perfect fit for us.

Emily was fantastic!!! Totally transparent process

Alex and Charles were AWESOME in making our buying furniture experience easy and fun. Will be back in near future for other furniture needs. Daniel B.

Katt Rhodes sold our family the perfect entertainment center! She was very helpful and executed the sale efficiently for us. We highly recommend the Saint Peters location over any other Ashley Furniture locations. We are very pleased with the customer service and will return for future furniture purchases!

Everyone we talked to was very friendly and knowledgeable. No pressure and fast check out.

Great service the guys did a really good with everything . Very professional n respectable😘😘😘😘

The designers Connie and Cassandra were a tremendous help. They found the perfect table I was looking for. The previous comment was posted before the entire Ashley experience was completed, so I am recanting my original 5 star rating. I ordered 2 sets of bedroom furniture on 4/10/2025. The order was delivered mid-May on a Saturday after waiting all day the "white glove" technicians/movers arrived about 8pm and didn't finish till approximately 10:30pm. The next morning I inspected the furniture, The bed did not match the dresser and night stand and was assemble incorrectly. I called the store several times to get this resolved. My messages were not returned and they kept telling me to call customer service. I had already called customer service. Besides being unhelpful and rude, they said the store had to do something. This went on and on for weeks. I also ordered 2 tables and 1 did not go with the room. I requested a refund and kept getting denied and got the same answer "there are no refunds". I would have even accepted a store credit, but this was not an option. I had no knowledge of this policy or the sales people ever communicating the no return policy. The 2nd bed arrived 2 weeks later. It was the correct, however only half assembled. There is a 4 foot large box of parts sitting next to the bed still. How this was missed...no idea. The 2nd "white glove" service was also kind enough to leave all packing materials in the living room, along with a few mystery black screws and washers. I called customer service again today (7/5/2025) and they knew nothing about exchanging the bed and the store had to make the request. I called the store AGAIN and was greeted by an unpleasant person Kat. As I was talking she placed me on hold without my knowledge, then the manager Prince came on the line. He was actually helpful and advised he would get the situation rectified. That remains to be seen. After my experience with Ashley, I will never buy from them again. The sales people were great at the beginning, but after they got their money...Ashley was unhelpful, unpleasant, difficult to deal with, and simply didn't care. Hopefully, Ashley will take this feedback constructively and change how they treat their customers.

Kat was very sweet and super helpful! She made the entire experience enjoyable. I appreciate her help with everything.

Our sales lady was great. She knew the piece that we like and was fast and very professional with her service. Thank you.

One of the worse furniture stores, very poor quality and horrible customer service. Don't shop here!

Emily was very nice to work with.

Charles did an excellent job tending to my furniture needs.

Excellent Salesperson, very helpful!! Staff overall was Great!

Friendly sales associate

Great place to shop for home goods. Staff is friendly, attentive and helpful. Shout out to Charles, Prince, and Alex. I had a great experience with them. I will definitely be back to that store and I will recommend my friends and family to shop there.

I purchased some furniture in November. One piece never came. I kept having to reach out to the customer service team number but they kept giving me dates that never came. I finally received it yesterday… 5 months later. Never once had a follow up followed through on by the store.

Lawanda Smith provide excellent professional service.

This has been one of the worst customer service experiences I’ve ever had. I’ve been dealing with this issue since—the day after the item was delivered hours later than promised. From the beginning, I’ve had to chase down your team for updates, with constant follow-ups and broken promises of callbacks that never happened. I was repeatedly told a refund was being processed and that someone would schedule a pickup, but no one ever followed through. I even visited the store in person, where the manager, Prince Holmes, confirmed a full refund and noted it on my account. He gave me his personal contact info and confirmed the refund again via text. Still—nothing. I’ve spoken with multiple customer service reps, including Ingrid Duenas and Jade Gould, who acknowledged the refund in the account notes. Yet no one has done anything to resolve this. I’ve submitted documentation, texts from the manager, and account notes—all confirming that a refund was approved. This is clearly an internal failure that no one is willing to take responsibility for. To make matters worse, the mattress was not what we were shown in the store. It’s extremely uncomfortable, and now my child has had to sleep in my bed because her bed is so uncomfortable. The store lied, the manager lied, and I’ve been left with a product we can’t use and no refund in sight. Absolutely unacceptable. I’d never purchase anything from Ashley

customer service is great!!! No pressure and extremely helpful. Connie was great

Everything changed once I got into the store. Furniture piece I wanted was listed online as $599. Told at store they had to honor online price but it was out of stock at that price but can buy it at $799. So in-stock for higher price doesn't make sense. When I questioned the price difference I was told prices change daily. However when I e checked online again it was still listed $599 and clearly does not say out of stock. Appears to be bait and switch. The sale ad quoted 25% off entire store but I'm told it's only 20% off. Ad also had 80% off clearance. I saw nothing in clearance that was 89% off. But I did get to buy an item for 50% off. That is not the experience I want when making a purchase. Loved the furniture which is why they even get 1 star. By the way I was at the Mid-Rivers Mall location in St Charles MO. A previous purchase from Ashley Furniture was in O'Fallon MO. It was a pleasant experience.

If I could give them zero I would. Came in the store knowing exactly what I wanted. There was 3 employees one wearing a lab coat outside all smoking and talking. All three watched me and my wife walk in not a single hello or anything. Once in the store we saw another lady who walked away looking at her phone. We walked around the store say 3 more associates sitting at tables (makeshift workstations) with tablets in front of them on their phones. One lady was just watching TikTok’s. After walking around the store twice and no one still not saying hello we went and sat on what we were trying to purchase. I went as far as looking at the signs on it breaking down the “sale” and pricing. 2 more sales people walked by still not so much as a hello. This entire time I saw 3 other groups of people also looking for assistance and no-one helping them. After 30-40 minutes we gave up and left. The parking lot had 6 vehicles in the area I parked and 6 more on the other side. I counted 7 sales people who didn’t want any sales. Went to Bob’s across the street and brought what we saw at Ashley for $100 more. Well worth paying more for a sales person who actually wanted a sale. If you’re reading this don’t waste your time, or money. They don’t want it anyway.

Kayne was the best salesperson!

Extremely helpful, nice and informative. Would recommend this store.

Walked in just just as the doors opened, walked out in just under an hour with a new bedroom suite and mattress. Kayne was on point and did not pressure us. Wonderfully experience and love the new location on mid rivers.

Nice people good service

Our sales Prince was well informed. Educated about the products we bought and we will definitely go back and see him.

Placed an order in store, customer service was great. Wrote down the phone number to be contacted for delivery, was told by 3 separate people it would be delivered today. As a physician, I took off an entire day since they didn’t know the time and rescheduled all my patients. They then turned around day-of and said it wouldn’t be delivered for another two days. Inconsiderate for people’s time and money. Will be recommending people against going here in the future, and receiving a refund. Edit: Slightly overreacted after reflecting, but disappointed to say the least. The people in-store are great from the start, it’s the corporate third party scheduling that needs a revamp.

I was met at the store with a friendly staff and the manager introduces herself to me. Katt was my salesperson and we got along fine as if we known each other . She made sure I understood anything I wasn't sure of. The whole process was quick but productive. If I need anything else I would definitely go back to that location

Thanks Connie for taking care of my family needs! You guys all are amazing !

Emily was very helpful. She also found me a better price on line for my chair. L enjoyed visiting with her. She gets 5 stars

Customer service was awesome,.

Sales person chrisandra did a great job

So helpful and willing to help us find exactly what we wanted!

Very friendly staff, helped me find exactly what I needed

Connee was so helpful in working with us to find the right couch and rug. She listened to our concerns and also gave us some space to make decisions. The displays were great and the store was clean. The manager, Prince, was excellent, as well. We would definitely return for other furniture/mattress needs. All for Connee, she is wonderful!

New location and great people working there. The salesman and the manager helped me and even listened to all the drama I had that day and why I needed new furniture 😅. They were very patient and not annoying.

Connee Jones was excellent in making sure our needs of buying a kitchen table was met. We are happy with the one we picked out, thank you!

I had a very pleasant experience at Ashley’s furniture store on Midrivers mall drive in Saint Peters, Mo.My salesman was Kayne Nation, he was outstanding in making sure we were satisfied customers, I would highly recommend Mr.Nation for any of your furniture needs.

We had a great experience at this furniture store! Ms. Connee was exceptionally kind and patient throughout the entire process. She really took the time to understand what we were looking for and never rushed us. She made sure we had plenty of time to think about our choices and even offered great suggestions to help us get what we wanted. Her attention to detail and dedication to customer satisfaction made all the difference. I highly recommend this store and Ms. Connee if you're looking for great service and quality furniture!

Very happy with the shopping experience. I worked with Conee and she was great. She helped me find the right couch for my budget and I was out the door very quickly.

I knew what I was looking for and Liam took me around the store to show me my options. I found exactly what I wanted with an early delivery set.

Had great customer service and deals. Connie was great and had no problem doing multiple payment plan spreadsheets for different sets of furniture. She probably did at least 8 or 9 and everything went very well and was professional.

I had a great experience at the Ashley Furniture Store in St Peters. Connee Jones was very personable and very knowledgeable about their furniture. Connee offered suggestions, but she was not pushy. She was very thorough when explaining the delivery procedures. I feel certain that delivery will go smoothly !

Delivery was on time and friendly guys!

My salesperson was very thorough , efficient and helpful .

Very unsatisfied, waited a month for a recliner just to called a few days before delivery and told it’s gonna be another month.

Had a fantastic purchasing experience when buying our sofa set from Kayne Nations. He was very helpful, knowledgeable, patient and showed us many options for our space. He was also very accommodating with delivery

Won't be going back.

Browsing, shopping, purchasing new furniture with sales professional Connee was a great and fun experience. Will recommend to my friends and family for their furniture needs. Connee’s service is 5 stars. Top notch. Thank you!

Purchased a bed from them. They delivered it broken 2 months later still no bed. Horrible customer service

Emely was awesome to work with. One of the nicest and most thoughtful people we have had to deal with while furniture shopping. Thank you very much

Sales representative was extremely polite and easy to work with. Entire experience has convinced us that we will be returning to the Ashley store for future purchases.

The sales/customer service team went above and beyond for me and my family they made sure they took their time with me and my family even though I was very indecisive in my decision-making, they didn’t care about the sale. They wanted to make sure that I was happy with my furniture instead of just trying to sell me anything , I highly recommend this store for any future furniture purchases I feel good about my purchase today, can’t wait to see my new furniture once it’s delivered thank you, Alexander,Brandon and Prince you guys were awesome!!!

Ashley St.Peters was awesome to work with..Katt helped my daughter and I pick out a rug. She was patient. All the staff was great..I probably spoke to everyone that was working this afternoon!! Nice job!! Can't wait to get my new rug!!

Sales Rep Chrisandra was very helpful and pleasant to work with. Will definitely be back to purchase more items. Thanks again.

Connie gave great customer service she is very professional and a joy.

Excellent experience and find what I was looking for

Great experience

My husband and I went here hoping to find a new sectional for our living room, and we ended up with two at an unbeatable price. Kayne and Prince were absolute gems. They took care of everything, even though it took a while. Kayne was patient and just all-around amazing. We did not feel rushed or obligated to purchase anything. He was able to answer any questions we had, and his suggestions were spot on to our needs. We are beyond satisfied with the services that we received!! We will definitely be back for any future furniture needs.

I went in looking for a couch and came out with the perfect couch and bed combo at the Mid Rivers location . Connee was able to assist me and answer all of my questions. I love how she listened to what I was looking for and able to guide me in the right direction. I didn’t realize I needed a new bed until she showed me all the different kinds and how they can support me especially with having past injuries. It felt like a no brainer being able to have better sleep. I would definitely recommend Connee for your shopping needs. She was amazing!!!!!!

Great customer service. Sales rep was very helpful!

Cindy did a great job. Very quick process!

Cindy was great! She was very helpful and extremely patient with me!

Alex was very patient with me. There were so many options it was pleasant.

Connee was geat and most of all patient as I explored the many furniture options. Thanks Connee

My sale agent was helpful and very nice he worked with me help pick out chairs. I Was very happy leaving the store.

The service was excellent. Thanks so much to Connie, Prince and Liam for their wonderful help. I highly recommend everyone goes to see them for their furniture needs.

Never trust a company that does not stand by their products enough to allow returns. I spent nearly $5000 here on 11/11/24 and everything was delivered damaged by 11/29/24. Other than a cocktail table that also arrived destroyed at an even later date. To the date of this post, I am still waiting on exchanges/repairs for all but 1 item which was exchanged for a non-damaged item. They are in no rush to give me what I paid for. The sectional couch does not operate as I was told it would in store. I was told the recline on it can be flush up against a wall and still recline. It can not, the back will stick out about a foot. If I could return it all and get my money back I would but unfortunately that is not an option. So I’ll just be sure never to purchase from this company again.

My experience with Ashley was awesome! My sales associate was polite and friendly. They answered all of my questions and allowed me browse the selection without feeling pressured to purchase. I will be back! I did purchase a recliner and look forward to this addition to my home!

Both ladies that assisted us were phenomenal! It was Katts first 2 weeks and I would have never known until she got her coworker Cassandra?* We had a lot of questions and did not make it easy on them but they are true pros! Thank you to both of you wonderful women!

We enjoyed going to Ashley furniture the sales people didn't follow us around like at other furniture stores,( we feel like a sales person that follows us around puts us off), so it was nice to be welcomed into Ashley then left to view items without pressure.When we did need help we had Emely who was so very helpful and a pleasure to work with, as my daughter and I waited for my husband to arrive and then went over the features again for my husband. Enjoyed the in store experience so far, delivery is coming up hopefully that goes smoothly as well.

We worked with Emely and she was a lovely, knowledgeable and fun person to work with. She went out of her way to answer a ton of questions and was very patient with me. Haven’t received the mattress yet but the sales experience was very nice.

Cindy was really helpful, she didn't hover but answered all our questions. There was an issue that there was an overcharge and she got it resolved .Really a great experience

Chrisandra is awesome! Super helpful, got us a great deal. We’ll be back to see her.

Smooth process!

Ashley does NOT stand behind their furniture!! The furniture was broken the first day and they did not care.

I had an absolutely amazing experience with Alex today. Thanks to him I found exactly what I came in seeking. He was very knowledgeable and helpful, respectful of my space. Which, made my shopping experience even better. Kudos to Alex. 😊 I shall be back!

I felt that they treated us respectfully and kindly.

It was very nice the young lady Conner was exceptionally helpful

Great customer service, and sales person was very knowledgeable on the product and services offered

Great experience! Great service!!!

CONNEE JONES WAS GREAT. NO HIGH PRESSURE. JUST HELPFUL AND PROFESSIONAL.

We had a great, no pressure experience at Ashley's on Mid-Rivers. Chrisandra was very helpful, knowledgeable, and patient with us. We ended up purchasing a couch, love seat, and end tables, all with them honoring a price match. We would definitely recommend them as a great place to shop for a variety of furniture!

Connie was very courteous and helpful.

Alex was a very good salesman. Not pushy, but very helpful and very pleasant and professional

BEWARE- ALL SALES ARE FINAL AT THE ASHLEY HOME STORES. THEY HAVE A NO RETURN POLICY. I purchased a model of sofa shown on the Ashley Furniture website at the Ashley Furniture Home Store. I wanted to try it at the store but could not because the stores do not carry that model. They refused my request to look at it at the warehouse. I went ahead and ordered it but once I tried it out at home I knew instantly it would not work. I read on the website that there is a return policy but the Home Stores do not honor that policy (or the prices shown on the website). IF I HAD ORDERED DIRECTLY FROM THE WEBSITE, I COULD HAVE GOT IT AT A LOWER PRICE AND I WOULD HAVE HAD A RETURN POLICY. I called customer support for the Home Stores and was informed that the Home Stores have a NO RETURN policy. The website is apparently run by a different organization than the Home Stores and have different sales policies. This is seems like pretty shady business practice if not false advertising. DO NOT BUY FROM THE ASHLEY HOME STORES !!!

Very helpful staff and gave me a 25% off deal for my new couch!

My wife and I are disappointed in the delivery of our furniture. Our salesman assured us that we would receive our furniture on X date. I called customer service to check on the delivery, was told by the robot that my delivery was schedule for the same date we were told in the store. But something seemed off. I continued to talk to a customer service rep. He let me know that the items were actually going to be delivered weeks later because one of the items “wasn’t available yet”. So there are two explanations in my mind. 1- their system doesn’t actually book and prioritize their inventory. Or 2 - the salesman lied to us. Either way, not good.

Bought a couch but because I couldn't open any new credit because of a closing I was offered another option (Acima) to finance. I was charged an additional $342 as an additional amount for early payoff. This payoff was a week a later. I will never use or recommend Ashley's in the future as none of this was disclosed to me when I was completing the process in their store. If you are going to offer another service in your store you should vet those services before offering them.

Great sales team who were all very helpful. The managers each stopped by to offer advise and to check in. Truly a great experience!

Emily was awesome Very knowledgeable of the products I bought

Emely was very patient with me and super knowledgeable.. I felt like she was a friend helping rather than an associate trying to sell something

Alex provided excellent service when I was “shopping” for a loveseat and when I decided to purchase. Very helpful, very patient with my decision making process. He was totally helpful when I returned to purchase the loveseat. He also responded to questions I sent via email in a timely manner. If I am shopping at Ashley in the future I would request Alex to assist me.

What a beautiful store to walk into. We were greeted promptly by Emely who was an absolute joy to work with. She was very patient with us and listed to all of our ideas, needs and wants. We ended up purchasing a long sofa with 2 ottomans for our new home. Looking forward to delivery soon.

My mother and myself went to Ashley's just to look at some side chairs for my mother who is a senior and needed a comfortable chair to sit in while watching TV, little did we realize that we would make a purchase. Kris who sold us was very attentive, patient and was convinced that my mother would find a chair. I must admit that I was a little skeptical at first but Kris absolutely sold us. Thank you Kris, your customer service was awesome, which is a rarity these days. Sincerely, June Mudd

Connee is amazing.

We just purchased a bedroom set from here and had a wonderful experience. Kayne was a HUGE help and we would come back because of him!

Fantastic price on a nice buffet. Thank you!

The experience here was exceptional the sales man was very knowledgeable and helped us with all our questions and you could tell he really cared on you being happy with your decision Thank you so much

Great experience

Excellent service.

Great service without pressure, very good experience.

Our salesperson was very helpful and patient with us! We had a great shopping experience with them!

Kayne was a pleasure to do business with & he was very knowledgeable about the products/the sales and terms of the sales. He made the experience not even feel like a ‘sales pitch’, but as a friend sharing the details of a bargain! 😉 I’m excited to begin as a part of the Ashley experience in furnishing my home to my comfort and desires. Once my items are delivered to my home & setup; I will add photos and update my experience.

Brandon and Alex made the process easy for us. 😊 The entire staff was welcoming and kind. Update: The delivery skipped me and now their crap scheduling system can’t help. I can’t reach a rep. I would rather work with a company that doesn’t stress me out. It was supposed to be here 1/12.

I was very pleased with professional service /customer service. Mr. Tate was very patient and made sure i understood my options.

Emely was very helpful and patient with us in choosing the perfect living room setup. We will definetly go back to ashley for future furniture needs!

Kayne Nations was great to work with at Mid Rivers. He was very friendly and knowledgeable. Did a great job helping us measure and make sure everything was set up the way we wanted, and not once did he make us feel pressured. Overall great experience, and highly recommend stopping in to see Doctor Kayne if you’re in the market for some furniture.

Great Help , helped me find exactly what I needed and even found great discounts for me.

Kayne was very helpful in finding us exactly what we were looking for in our new recliner. He was knowledgeable in the construction of the furniture. I would recommend him and the St Peter’s Ashley store for your furniture needs.

Got A grade personal service from Kayne. Negotiated an awesome price & even got a discount on a mink throw rug to go with the new couch 🛋

It was easy peezy.Quick and painless.A d I even got a free Stanley cup. Don't get any better than that . Thank you Ashley's. Merry Christmas

We stopped in to just take a look and compare prices but were sold more quickly then planned! Thank you, Chrisandra for the amazing service!

Good experience overall purchasing a basic couch at a pretty good price. We knew exactly what we wanted the looking part was easy. Check out took longer than expected but pick up at their warehouse was a breeze.

Keisha was great and didn’t bother us while we looked around the store. I found exactly what I was looking for and at a great price. Looking forward to getting our purchase. Thank you Keisha!

Great experience, I’ll definitely be back.

Had a very pleasant experience. Picked out the items we wanted and Kayne made it all happen. Everything delivered and assembled. Absolutely no problems!

Was a good experience,

Kayne Nations was so incredibly helpful and patient. I would definitely come back and request him for another purchase.

Great customer service. All staff were very helpful.

Well done Kayne. You pointed us in the right direction and price was RIGHT. Happy wife. happy life.

We are purchasing a new home and we are purchasing new furniture for most rooms. We’re just not sure exactly what we want and I was so thankful for Keisha’s help because she didn’t try to pressure us. She checked in on us and gave us the time we needed it. We Can’t wait to see our new bedroom in our home and we will be back to see Keisha as we finalize our shopping needs!

Friendly service and love the item I purchased!

Kayne Nations was phenomenal making sure we got the chair we wanted and needed for our living room! We got such an amazing deal, and we can't wait to enjoy our new recliner!

Emely provided outstanding customer service each time I came into the store and made my purchasing experience very easy.

Mid rivers store had great experience with our salesmen Christopher great job

This was the best experience I had with Ashley furniture. The sale person was very Pleasant from the time I walked in the establishment to the time I left very polite. She was able to do my processing quickly and professional.

We had a great shopping experience at Ashley. Kayne was great to work with and helped us make an informed decision. Looking forward to the delivery of our new couch!

Our salesperson was very helpful and helped us get the best deal possible. We were able to get a new table and 6 upholstered chairs for under $800. The quality was excellent also.

Great experience! No hassle no pressure. Prince did an excellent job of making our furniture purchase relaxing and fun. Highly recommend!

Found the perfect recliner I was looking for

I hadn’t shopped at Ashley before this weekend-but I'll definitely be back. Kayne Nations and the team at the St Peters store were great. He was helpful but didn’t hover & helped me find great new chairs for my dining room. I highly recommend!

We had a tremendous experience with this location and working directly with Prince. He was kind, courteous, respectful and understanding of our specific needs. I am looking forward to receiving our new furniture in a timely manner.

I came in about 45 mins before they closed to look at their bar stools. Emeley came over and helped me. She was so sweet and knowledgeable. I went ahead with the purchase and sat down with her to go over everything. I could’ve sat there and talked to her all night. It was one of best, most pleasant visits I’ve ever had there. Thanks Emeley for everything!!

I had a great experience shopping for my new place! I got everything I need. Great customer service. Keisha was the sales rep that assisted me.

While the first sales person we spoke to wasn’t able to help us Prince spoke to us as we were leaving and was able to get us exactly what we needed. Kudos to Prince!

Went in looking at things didn’t expect to walk out with anything. Kayne Nations was awesome and got me everything I wanted and the price I wanted! Wouldn’t recommend anyone or anywhere else!

Prince was great to work with. Made it super easy for us to choose our pieces. Love our new bed!

My husband and I bought a new sectional couch and just love it! We went to the new location on Mid Rivers in St Oeters MO!

The Sales lady was Awesome she knew her shit.

We enjoyed working with Kayne to pick out a living room sectional with delivery scheduled ahead of the holidays. Kayne was great to work with, motivated to sell, and worked with us to stay within our budget. This was our 5th time purchasing from Ashley and the best experience thus far. Highly recommend Kayne!

Everyone was so nice and helpful, especially Keisha and Ryan. I was able to get everything I wanted. I love the whole experience

Alex was excellent. He even took the extra step to find out for me the size of the boxes. My grandson is picking up the furniture that I purchased, therefore, I needed to know the size of the boxes.

Excellent service at this new Ashley store on Mid Rivers. I walked in just to see what they had. I have been looking for a sectional for over a year. I have been to no less than 6 stores and had very little hope of finding one today. The store was brand new, bright and clean. I walked around for a bit before I was approached by a representative (which I appreciated). Prince asked me what I was looking for and asked questions and listened to my answers. He showed me a couple sectionals and all the features. There was zero pressure to buy and he answered every question I had about the sectional which I ended up buying. From start to finish it was the most pleasant furniture shopping experience I have had. Everyone in the store was exceedingly friendly and I will definitely be back!

Ordered a very expensive sectional. was having home renovations done, so it took a few days to be opened and put together. as soon as it was taken out of box and put together we could see it was broken. Ashley has no return policy so now I’m stuck waiting for them to send a technician to come fix a brand new piece of furniture. Absolutely ridiculous. I will never shop with them again and I will always tell everyone who comes over to see my home renovations about the horrible experience I’ve had with Ashley furniture.

They did not have any non motorized furniture on display.

Keisha was very helpful with our purchase!

The team at Ashley worked hard and got me the best deal!

My sales rep Ryan Smith was very patient and kind. He made sure all my questions were answered with accuracy. He was so helpful and kept me under my budget 🙌🏽🙌🏽

We went the grand opening of the store in St. Peter’s. The event was very nicely done. I found a living room set and Kayne was very helpful but not overbearing.

Store is beautiful. We were helped by Prince. He was great. Knowledgeable, friendly. Would definitely recommend to family and friends.

Emely and Keisha were fantastic!!!

Our sales associate Kayne was so sweet and genuine and not pushy at all. He helped us pick out our new bedroom set and made the process quick and easy.

Great service salesman was very good

Kayne Nations is a great salesman. Kayne listened to us, showing different pieces he thought would work for us. He was never pushey.

The sales experience was fine but the delivery experience was not. I choose store pick up which was scheduled for a Monday. After a 45 minute drive to the pick up distribution center they were closed and apparently closed every Monday. When I called customer service at first they were adamant that I would need to pick up another day. I was clear in the resolution I needed and eventually Ashley agreed to delivery at no charge.

Chrisandra Burman was the salesperson who helped me today, she was extremely friendly and helped me make sure that the process went smooth and took the stress out of buying new furniture. I will be returning to this location simply because of the wide variety and friendly customer service I received from Chrisandra.

Just bought some great new furniture today. Salesman, Kayne, is awesome. I recommend him highly. Kind and patient through the deciding. Go see him. Furniture very nice at an excellent price.

This store cares more about the sales than the people and their visions for their home. Kayne greeted us and was very helpful, but then tried to keep selling us on something we said was out of our budget and not exactly what we wanted. He kept trying to make it work for us, have to appreciate the effort. But then Tiffany became involved and it was so pushy that I wanted to bolt for the door. After telling her the set was missing my main preferred pieces and over budget, she asked if we’ll take it for $500 more and “work with her”. Constantly asked “what would make you close the deal today”… such a sales based environment. Left, went to Carol House, and paid $4000 for everything I wanted with free delivery and great quality.

Beautiful selection and wonderful service. Ryan was great! He was very helpful and thorough with answering all my questions.

Amazing selection and the service is excellent

Came into this Ashley because my wife and I wanted to purchase some chairs for our dining table. Upon entering we were greeted by a salesperson and then left to look (which we appreciate). Upon finding the chairs we were interested in, we saw on the table that there was a breakdown of costs associated with each piece in the table set. The sign said that 4 chairs were priced at $150. So we found our salesperson and asked about buying 6 of them at ~$38/piece. She said that she could certainly ask and then took us on a tour of the facility that lasted 30-40 minutes trying to sell us things that we were not interested in. When we told her we were thinking of leaving she rangled us over to a desk and got her manager. We stated that 4 chairs were priced at $150 and the manager began instructing the salesperson to make adjustments to match that price for 6 chairs. However, the salesperson stopped the manager and then said “Oh that’s how they are priced as apart of a set, they can only buy them for $120 for 2 chairs. So this person wasted an hour of our time knowing full well that they would not honor the price they have the chairs listed for in the showroom. Why are you advertising pieces in a set for a certain price and not honoring it? If I want a dresser that is apart of a bedroom set, can I not buy it for the price printed on the signs displayed in your store? We decided to go spend the extra money on nicer chairs at a competitor who didn’t lie to us and waste our time.