Ashley Store | Bozeman, MT 59715

We have purchased from Ashley many times, usually in Billings and love our sales gal there. We needed to buy a couple things in Bozeman, so Rachel helped us. She was helpful enough and answered questions but seemed eager to go away after each question we needed to ask.

We were searching for a full mattress for our daughter and saw one on Ashley’s website. We went in Saturday morning and met Mary who helped us find the mattress we saw online, compared it to others, and was as helpful and pleasant as can be. We literally picked up the mattress an hour later at their warehouse and it was great! Mary was amazing - helpful, attentive, friendly - a joy to help us! Thank you Ashley - and Mary!

Excellent service in the store! Looking forward to our order to arrive!

Awesome experience!! Loved, Mary, the sales woman: not pushy, knowledgeable, courteous, and professional.

Disappointed that inventory does not carry pairs of recliners.

The couch we bought was breaking apart less than a year after we bought it. That was when we decided we wouldn’t purchase from them again. Then today the maintenance man showed that he is a racist. That’s enough for a review. Never in good spirit can I support a business that judges based on skin color.

We found all we needed and took advantage their credit , Hanah was very knowledgeable and pleasant

Friendly, helpful and knowledgeable staff, good selection of home furnishings at affordable prices.

Ordered and paid for furniture that's supposed to be delivered tomorrow, got a call that said they lost part of our order, and texted me a picture of one that was not even close to the one we paid for.

Ashley Store has a great selection of furniture and the staff is very friendly. This is our 2nd major purchase from this store. The prices were right for us and delivery has been on time. We will be back

Kelly Z. was great. Very helpful and knows her stuff. Great sales person. Friendly and treated us like family. Actually cares about the customers, hard to find now days.

We bought a couch, chair, and bed. Two tables. All went very well. The sales woman was lows key, friendly, and helpful.

I walked into Ashley's after work yesterday and in less than an hour the sales associate Mary Moran helped me choose a sofa, pay for it, and schedule delivery! It was fast and friendly service for any further needs I will be going back to see Mary!

The sales person was patient, professional and efficient.

I love this store and all the sales team as well as the services. The store Manager is an amazing seriously one of a kind!

We bought a couch for our daughter and are so pleased with the service that we received. Our sales rep, Shawn, was extremely helpful and communicative. He showed us some amazing options at the price point that we were looking at. We are very satisfied with our entire experience at Ashley!

Excellent customer service

Kelley, was friendly, professional and so helpful! I highly recommend.

Shawn helped my husband and I pick out the perfect recliners. He was so helpful.

Very friendly and helpful along with a great selection of beds

Shawn is awesome in Bozeman, not pushy, but very helpful, go ask for him. They have a wide range to choose from.

Very helpful, friendly, not pushy, and made things very easy to get what was needed or wanted.

My wife and I had a great experience and found exactly what we were looking for. The staff is professional and work hard to make sure you leave happy. Always shop Ashley first before going to other high pressure stores.

Expensive but worth it.

The staff was really helpful. The whole experience was great would highly recommend them.

When I went to Ashley’s like 3 months ago and ordered my bed frame, all of the workers were nice and the service was great. But it’s been 3 months since I ordered my bed, I contacted them multiple times to confirm a delivery, and they confirmed multiple dates. I’m only now receiving a confirmation text that my bed will be delivered in 5 days. My mom had to call them and ask where my bed was and the person seemed very nervous, like the bed had been there for multiple weeks. I’m just upset I’ve had to wait this long, and they didn’t contact me, like they said they would, when they did.

Came in 15 mins before closing. The knowledgeable staff got us the right bed and mattress ordered and delivery scheduled within just a few minutes past closing.

Good deals often come by word of mouth. I heard from several others about the amazing sales Ashley furniture was having. So, I decided to check it out for myself. Man, the prices were reasonable and the customer service was excellent. After going back and forth on two living room sets the lady helping us gave me information on the care and maintenance instructions on each one. Her expertise and patience were super helpful, while I was weighing my options. She also explained the two delivery options, which is basic drop off left in boxes on front porch or white glove with setup and removal of the boxes. Although It was close to closing time. I didn't feel pressured, pushed or rushed. I highly recommend.

It was five star

Kelley was phenomenal...PERIOD.

I had a great experience at Ashley Furniture store. Kelley was very helpful and walked me through the process…..thank you!

Friendly non intrusive shopping experience, low pressure and low prices.

The sales associate that helped me was very attentive and helpful. It made shopping there a breeze.

It was quick and easy to buy a couch!

Rachael was fantastic

Helpful staff, great selection and killer pricing!

Good variety of styles and looks. Reasonable prices on most items. Good customer service, left you alone when looking and ready when you needed help. Easy transaction

Kelly was fantastic, she met my needs and was very helpful

I haven't received the furniture I purchased yet, but my "in store" experience was excellent. I wasn't persued while shopping, allowing me the peace needed to veiw and decide which pieces to choose. Help was readily available when needed. The paper work was completed quickly and efficiently.

Excellent help! Kelley was so helpful. Prices were great.

Your salesperson, Shawn, was very personable & knowledgeable throughout my interaction with him.

It was a big store with nice displays. We wanted a new mattress. The help asked us a few questions on what we wanted and showed us the options they had to fit our needs. No pressure to upsale.

Kelly at Ashley HOOKED IT UP. I called for a couch that wasn’t available, but she hustled and got me a beautiful pull out sleeper (the last available) We drove down to Bozeman and snagged it in the rain. She helped us wrap it up, helped us put it in the truck, and it looks beautiful in our office. Thank you Kelly for putting in the work and being so communicative! 15/10 customer service!

Always the best customer service!!and great princess .

The personal was very friendly

Lovely experience and very knowledgeable staff.

The whole Ashley staff was SO HELPFUL! My Air Bnb needed an urgent bed replacement and within a day they were able to provide me with a wonderful bed, at a good price, and helped with my arrangements to get it set up. Thanks Ashley! You are the best!

Good products and good customer service

In a few phone calls with Hannah I was able to complete my purchase of full bedroom set, mattress and stools for the kitchen, delivery with setup snd within my $ range. Excellent service.

4 Stars for Andrea who helped me on Sep 7. She was helpful and ordered exactly what I wanted. I cannot give a good review for the lack of help I received on Sunday, Sep 3.

Amazing service and friendliness that seems to be a rarity in a buying experience in the valley!! We will be returning!

My salesperson was very good. She educated us on the matress alternatives and helped us make the decsion to purchase

Not a good experience at all. Everyone was very strange and didn’t seem to want to work there at all. Most employees were just listening to music and didn’t care that we were there at all and it seemed everyone hated their job. We went to almost every other furniture store in Bozeman on a mad hunt for a box spring and ran into amazing people at every other store except Ashley’s. With the option to go to the many other furniture stores in Bozeman I would highly recommend doing so

Josh and Rachel were awesome and helped me pick out great pieces and get the best deals! Looking forward to setting it all up. Great furniture for the price

Shawn was such a wonderful help and was so patient with all my questions and back and forth decisions. Would definitely recommend for your furniture needs.

Really frustrating experience with this store. My business delivered food to this address but the woman had put in the wrong address, so it took a long time, and had to be corrected after she called looking for it. I heard the phone conversation that my manager had, and he did everything he could to correct the situation in as polite a manner as possible. When I delivered the food she lied about this and told me he was an “asshole” in front of all her coworkers. I went to leave, but she was continuing to bad mouth our business if front of all her coworkers, so I went back and told not to lie to them. Very unprofessional, I spent 10k on furniture here last year, and 1 particular couch took so long to arrive that I eventually got a U haul and picked it up out of 4 corners. Wasn’t impressed then, and I’m not impressed today.

Rachel was professional and personable on the phone. I called with questions about a large sofa I was looking at, online. She patiently and completely answered all of my questions and suggested a few questions I didn't think of. When I called back, she promptly returned my call and I placed an order with complete confidence. I will definitely purchase additional items for my new home.

Really please with this staff here. Our salesmen Shawn was really great to work with! Our order was a bit late, understandable with the way the labor market has been and they were good enough about letting us know when there was a delay. There was also an issue during the delivery and the manager went above and beyond to take care of us. It’s easy to get a 5 star review when everything goes right, but everything didn’t go right and they were that great that they still get a 5 star review. This is the kind of place you want to work with.

Best prices that we found in Bozeman for the recliner we were looking for for my husband. Hannah and Emily were very helpful and friendly. The store has a good inventory. Recommended.

Great service

Purchased a couch and armchair from Adrian Mitchell. He's an extremely knowledgeable salesman, and he was very friendly throughout the entire shopping experience. Thanks, Adrian!

Wonderful experience! Found everything we wanted and got all the help we need. Such a speedy and easy experience

We wanted a new mattress. The salesman was so helpful and knowledgeable. Good experience.

Hanna was great! She was very kind and knowledgeable. I appreciated her texting me the measurements and drawings. I highly recommend working with her at Ashley!

Our salesman Chris was quite literally the best I’ve ever had. Hands down he helped all my needs and didn’t push anything on me at all! Super friendly guy, and so good at his job. If you go here ask for Chris, you won’t be let down.

Great selection with prices ranging from reasonable to aspirational. Rachel was wonderful. She was knowledgeable, kind, and incredibly low pressure in her sales approach. My previous furniture purchases were much more stressful. This experience was painless, even pleasant. I will be back.

The sales people are friendly and welcoming. They were able to answer all my questions about each piece of furniture I was interested in.

they had a good selection of furniture and it was really nice inside.

This store is the definition of poor service. Order a recliner that needed to be shipped from Washington state. Two week estimated delivery. Delivery was delayed twice but of course they didn’t notify me, I had to call them. After two days, I chose a recliner on the floor but of course it was $200 more than the one I ordered. They offer free delivery but of course that is to set it on the sidewalk in front of your home. It was already assembled and I asked them to bring it inside, that was $50. They promised to notify me when the delivery team was on the way but of course that didn’t happen. Then they brought it in and left it, only to discover that they lost one of the leveling legs. Wow! How do they stay in business???

The salesman answered all my questions and gave me a lot if options.

Waiting on receipt with correct pieces ordered to be listed.

I bought a recliner there a couple of years ago, it was delivered and set up for about $50. So I called Ashley today about coming in to buy a sofa sleeper or a futon, and have it delivered like last time. Now the delivery setup fee is $150! So disappointed in this. Guess I won't be buying anything from Ashley anymore. And I am having to change my star rating from 5 to 1.

The Ashley Store in Bozeman was so helpful - especially after I had issues with an online order, I would definitely recommend the customer service at the store! They were excellent!

The entire store from employees was delight to shop in. We could not have a better experience.

Rachel was great to work with and helped me get what I needed! Much appreciated!

Chris, the salesperson, was great-knowledgeable, personable, responsive. great to work with. The delivery team is 5 star-friendly, efficient, they did a great job. The product is fantastic. We bought two chairs and love them. The team at Ashley did not do a good job of managing my expectations for delivery and they lacked follow-up. I had to keep calling them to get a straight answer. I take issue with the delivery practices. The people at Ashely are incredible, it's just the practices. When I looked at the chairs, Chris told us delivery could take 4-6 weeks. I was fine with that. Then, when I bought the chairs, I was told (by another salesperson) they were in Billings and would be in the warehouse that weekend. Probably to be delivered the following week. I didn't hear anything back about the chairs, so I called a while later. I was told the chairs would be in on Dec. 24. By Dec. 27 I hadn't heard anything, so I called again and we were able to nail down a delivery date. And a 4-hour delivery window. I didn't think that companies still asked customers to wait by the phone for 4 hours-especially with the technology the way it is. The delivery team actually called 30 minutes before the window began and said they could be there in 10 minutes. I would shop at Ashley again, especially with the great sales team and the great delivery team. I also know what to expect from the office team who schedules delivery.

Shawn was great to work with and very knowledgeable

Clean store, Shawn was very helpful with our specific needs, they had one product in our order in stock down in 4 Corners so it was nice to be able to take one item home day of. We've ordered 2 different orders with Ashley and have been happy. Will shop here in the future!

After a long day of shopping for the perfect couch Ashley had it! They have a huge inventory so that was awesome. The store was clean and employees were kind. Our salesman walked us through the store and didn’t interject unless asked which I appreciate and when asked he had the answers I needed! I now know where to shop for furniture in the future.

The showroom is beautiful and offers a great variety of furniture options. Chris was wonderful and helped up pick out our new sofa!

Great experience with Chris. The sofa we wanted was in stock and Chris made the process smooth and fun. Very professional. Thank you Chris!

We already knew what we wanted when we came in, but our salesman talked a big game about a military discount that didn’t even end up being much. I wasn’t expecting a big discount, but the big talk bothered us a bit. Other than that we got everything we needed and we don’t have to stress about set up and delivery.

Chris was fantastic to work with- went above and beyond and found everything I was looking for AND in my price range- thanks for making everything easy!

Chris is wonderful. Superb customer service looking forward to shopping again with Chris..

Super helpful. They fixed are recliner for free because they honor the brakets for 5 years. Highly recommend

The store was very nice and the we had amazing help.

Rachael is our sales representative very nice and friendly but we have been waiting for our bed since March, we were told it might be as long as July and we were willing to wait still do not have. Also no one keeps in contact with us I have to call in to get any information. I call about every 2 weeks and have since june.

Apparently these guys will tell you anything to get back to Tik Tok, very disappointing.

Shayna was great, very patient and helpful. She provided good insight as far as colors and fabric choices.

Nice selection of furniture. Adrian, our sales person, was very helpful and pleasant. However, much of their furniture not in warehouse and you might need for it to come from Tacoma, could be 4 to 6 weeks. We also visited 2 other furniture places and it seemed there was a wait for items to come in; also, 4 to 6 weeks.

Bel negozio per arredamento casa: camere, letti, materassi, salotti per la casa.... Buon rapporto qualità prezzo.

Very understanding employees who were patient and honest. I was on a budget and I felt no pressure to go outside it. I was even reminded of their respectable military discount. The best furniture buying experience I've ever had!

The furniture is beautiful and good prices. The service was good- knowledgeable and efficient. Delivery and communication stinks. We ordered 2 couches in March. They told us it would be 2 weeks for one couch and end of April for the second couch. They never once called with an update. We kept attempting to contact them but most didn’t have “access” to our account. June 15th our First couch arrived - 2 months late. Today is July 5th, 3 1/2 months later and still no second couch. They just need to be honest with delivery times. We probably would have not bought from them if we knew it would be 4 months out.

Chris was the best ever salesman. Enjoyed my time at Ashley Furniture and found the living room furniture I liked.

This will be my second time buying a sofa from Ashley. The sales people are friendly and helpful. They have a great selection to choose from. They were very helpful in dealing with my special concerns about this purchase and delivery - and helped me save some money. I really appreciated working with them and will do it again next time I need furniture

Josh is the most professional and helpful manager I've encountered. We needed some extra attention on an item and he worked it out until we were completely satisfied. Promote this man! Well done Josh.

Chris was awesome. He helped us find just the right bed and bedroom set. He was very knowledgeable and friendly. He wasn’t push at all and got us a great deal. We’ll recommend him to all our friends and family. We’re very pleased and will be coming back!

The initial purchase experience was good. My wife and I ordered two couches in late December (paid in full) and that was the last positive experience until I canceled the order for the second couch. We knew with "supply chain" issues it was possible the delivery that they initially quoted could change and change they did. The first couch was delayed once and instead of January we got the couch in February when they finally found it even though we were told it was delivered for 2 weeks. When I called (as directed by the store manager) to see if it was delivered to the warehouse on the day he said, I was promptly scolded by the assistant manager that it would be multiple days to log everything in and that I wasn't their only customer. The assistant manager couldn't even tell me if it made it to the warehouse. After waiting another 2 months for the second couch we cancelled the ordered and went to Costco and got one from there. Only the plus sided they only short changed the refund by 50 cents. Horrible, horrible experience. I should have gone to Costco to start.

The saleswoman thoroughly explored answers to our questions regarding the options with the Trinell collection: pieces, sizes, assembly, delivery. Very professional. We purchased 2 pieces!

took over 3 months to get a couch /: lowkey sad about it and there was no compensation offered.. not the best experience furniture shopping here

I haven’t received my couch yet but, the purchasing process with Ashley Furniture in Bozeman was very smooth! There was someone to greet us as we entered but they let us wander around and find them when we needed. I shopped around multiple locations and Ashley seems to be the most price friendly without comprising quality or comfort. There were multiple options to choose from for the very specific couch I wanted which was a nice surprise because shopping in Bozeman for home goods can be very limiting. Would definitely recommend! Hopefully the remainder of this process is just as smooth!

I am a very long time customer of Ashley. I was caught by surprise when an order did not go quite the way I expected. Diana, a customer service agent stepped in right away to assist in locating the furniture for my order. The attentiveness and concern did not stop with her. Josh the general store manager, also stepped in and helped rectify the situation. He genuinely cares for customers and potential customers on the same level. He treats everyone with care and concern. He even provided loaners until the order was delivered. Because of Diana and Josh, Ashley has retained a long time customer.

Service was good. Sales personnel were very friendly. My major complaint is the fact that in January we paid for two recliners but they didn't have two in stock so we will not get them until May. We were really disappointed.

I would give 0 stars if possible. We went into the store to look at an entertainment center and we bought it from Ashley Furniture specifically because they said they could deliver it to us and we live 2 hours away. They told us they were behind on shipping it the store and we said it was fine that it would come two months later. Two and half months went by and we called and they said it had been there (didn't even call to say it had arrived.) They said that they would deliver in a week and half. It never showed up on the day they said it would be here. So we called again and the person at the store LIED and said it got to the store that day! We rescheduled again for a week later. They said they would call the day before to confirm, they never called. So we called AGAIN. They said it would be there on the day they said previously, sometime between 12-3. At 2:50 we get a call that they cant deliver because the road is too dangerous. So we ended up cancelling and getting a refund (have not got it yet.) The store in BOZEMAN is extremely unprofessional and dishonest! Learned our lesson about not buying locally.

Helpful, low pressure sales associates. Good selection.

Great service and good selection. Staff is helpful and will answer all your questions.

Good service, selection and prices.

My wife ordered a new mattress on July 5th from Lori at the Bozeman location. She has called Lori on three different occasions to determine an ETA only to have Lori tell her that she was going to call her back, and then never does. I would grade this stores customer service as absolutely terrible at this point.

Amazing customer service thank you for all your help thank you for measuring The chair for me You went above and beyond. I wish I remembered your name the lady that helped us. Thank you again

Helpful, friendly and had what needed in stock!

Very friendly and helpful every time I go in. Great items for fair prices. Would have given 5 stars but seems like they never have anything in stock that you can buy and take home. Have to wait for it to be shipped to the store, which with covid and supply issues can take months.

Amy was a pleasure to work with. I was buying a mattress remotely to have delivered to my daughter and she was patient and responsive a d helped me get exactly what I wanted.

I had a great time shopping at Ashley Home Store the employee's were wonderful. The delivery was on time and the guys were polite. I will only shop there for any of my needs.

Anthony was very helpful and knowledgeable. I've never owned Ashley products before, I'm anxious to see how it holds up.

We weren’t notified that our couches would be in two months later than expected. We only found out because we had expected them by now. They don’t care about you after the sale. Take your business elsewhere.

Do not go here for your furniture needs. You will wait for a whole 6 months for delivery. We purchased quite a lot of furniture there. We are both retired veterans. I am not waiting that long for delivery of anything. You can call all the time to find out status of delivery, only to get excuses about shipping from Vietnam. They will tell you all are made in Vietnam, including hardware. The tags that came with our furniture said nothing about Vietnam. Our furniture tags are made in India or China. Be very careful when you are buying from this store .

Friendly service and got exactly what I wanted.

I'm so DISAPPOINTED right now. I bought a sectional April 17th and was told that due to covid, manufacturing was backed up to about August. But to place my order and call in 2 weeks to see if they can improve the date. So I did. The date had improved with each call. Monday, May 24th I called and was advised I would have a load date of Memorial weekend. Today, Saturday, May 29th I called to follow up my couch was on its way and I was advised it has been delayed to June 12th! No one called to let me know the bad news, I am the one that has had to keep following up. They were quick to take my money but not so quick to provide my sectional. It wasn't cheap either. Meanwhile my family, guests and I don't have anything to sit on comfortably. They suggested to buy something else in the meantime. So you want me to spend MORE money in your store, then what do I do when my couch finally comes, give the temporary one away? I did buy a recliner for Grandma to sit on Meanwhile because it's not fair to her that we can't get our couch in a timely manner. DISAPPOINTED.

BENHAM WAS A GREAT SALES PERSON. HE GAVE US PLENTY OF TIME TO EXPLORE EVERYTHING IN THE STORE, ASK QUESTIONS, AND PRIVACY TO DISCUSS. IT WAS A NICE EXPERIENCE TO WORK WITH HIM.

Behnam was friendly, knowledgeable and a pleasure to deal with.

I went to the Ashley store in Bozeman yesterday to see if I could find a unique entry table for our new home. Matt, my sales rep greeted me at the door and offered assistance. I told him I would like to look around to see what their selection was for the table I was looking for. He assured me that if I had any questions I could ask at any time. I was pleasantly surprised by his offer again as there were many people in the store at the time. He helped me with the measurements and pricing questions and even though I couldn’t take home the table, I did indeed find one and placed an order.

I was so pleasantly surprised to find everything I was looking for at Ashley furniture and more. Went in for a couch and left with items for my office, kitchen, and living room. They were so simple to work with, and after looking at every furniture store in the valley I wish I would’ve come to this one first - But then again If I had come here first I would not be aware that these are truly the best prices in town. And they have great, well-built stuff. Laurie was absolutely pleasant to work with, the manager was super helpful in getting a great price, and even the folks at the cash register/office were incredibly professional and friendly! If you want to save yourself time and the trouble of going to every store in town, then skip that idea and just go straight here.

We purchased a recliner for my husband. Our salesperson Chris was extremely helpful. He answered all our questions and was able to obtain pricing and delivery to fit our requests!

Anthony was a absolute pleasure to work with. He made my experince buying a bed set flawless. We couldn’t be more happy with the customer service we received.

Found exactly what we were looking for and the sales person gave us Soave to look but very helpful on things to consider. Amy was perfect!

This five stars is really for Manager named Erika at Ashley Homestore in Bozeman, Montana. I had a bad experience with a recent large purchase that was going to be backordered for almost TWO MONTHS...leaving me without a BED to sleep on!! I am a senior who was forced to relocate during this CoVid crisis, and chose Ashley Homestore for my furniture needs because I loved the store and their products. But I was misinformed about delivery and backorder and Erika came to my rescue today!! She took charge and contacted another store and the District Manager and arranged for at least my bed to be delivered by my May 1st move-in date! Sooner actually! She saved me!! I am forever grateful to HER...and because of HER I will shop Ashley again. I do hope this gets to her Manager and any "higher ups".

Erika went to great lengths to rectify service and delivery on emergency status so that I as a senior woman would have a BED to sleep on when transit times were on chronic backorder. Am so SO grateful to Erika at Ashley store in Bozeman MT.

Rachael was very nice and helpful!

The staff was amazing and so helpful. Can’t wait to get our new couch and chair.

We worked with Joe at the Bozeman location to get furniture ordered for a 4-plex we’re building. Joe was very knowledgeable on products and when they would be available, as well as working with us on delivery dates. He made the whole process incredibly smooth and easy, and we can’t wait to get the furniture in! Working with him was a very good experience, highly recommend!

Brought a chair. With in 1 year it is broken down . Yet I can't get it replaced. I have major back problems and on disability. I'll never be able to buy another. Still more excuses and no help

The staff was insanely friendly. I came in and I was greeted by Joe (I think I called you John and I’m so so sorry). I let him know what I was there for and I wanted to take a peek around before throwing things into my cart. He was respectful and allowed me to walk around before throwing any ideas out there. When I was ready, he definitely swayed me towards a specific couch because of the qualities it had and it was EXACTLY what I was looking for. They were above and beyond. 10/10 experience and I will be bringing my dogs next time. Thanks guys!

Knowledgeable and not high pressure sales people! Great selection and prices!

Joe was great, knowledgeable, provided lots of information on each piece we looked at.

Joe greeted us immediately. He was informative but not to pushy. We were in their store for about 15 minutes until we found what we were looking for. Not only did they have what we needed but they also had it marked at a price we couldn’t refuse. we bought it immediately & now waiting for it to be delivered! Can’t wait! Definitely recommend Ashley Furniture Home Store!

Spent $4000 at this store in October/November time frame. The only delay on what we purchased were 2 couches and we were told we would have them by December. We were ok with this at that time. December comes along and we get a call telling us that it will be January or February. We learned 2 weeks ago that our furniture is sitting in Billings, MT. It is now February and we still don't have our furntiure. For spending this much money you would think better effort would be made when the original promise time frame was December.

I have made many purchases with Ashley furniture. This is the first time I have written a review. My rating is based upon our sales representative, Chris Loudenslager. Chris was extremely professional and helpful while being super engaging with me and my daughters. He spent quality time with us on our first visit. We returned the next day and he remembered all our names and took care of my concerns. I made the purchase and hopefully it will be able to be delivered in the time promised. Chris also sent me a very nice thank you card as well. Customer service is extremely important to me as I am a business owner and know the value of it. Chris came through with flying colors in that respect.

Service was fast, efficient and accommodating. I Love the variety of furnitures as well but I would recommend this store to anyone who wants to experience great services . come to Ashley!

Outstanding service with great furniture and great prices. Anthony was our sales associate and he made it stress free. We will be back!!

Purchased a recliner, they had to order it, took a month to come in and was supposed to be delivered but when it can in they said it would be 3 weeks before they could deliver it so I had to pick it up. Then a week later it broke, took 3 weeks for the repair person to come look at and when he finally arrived they shipped the wrong parts to fix it, also said the chair must have been dropped in shipping so he would get me a new chair. Got a call they had another chair in the warehouse and needed to schedule to pick up the old chair and deliver the replacement well I call to schedule and it will be 3 weeks before they can deliver it..... so in 3 months I will have had a working chair "if it ever worked correctly to begin with" for 6 days. Now I have been sitting on hold with their "customer service" for an hour.

Does it need to be said that this is a beautiful store to begin with. You realize how clean it is after you go to other mattress stores. Sales person Anthony was very helpful. One thing we noticed is that Ashley furniture puts their prices on all of their items furniture, mattresses vases all have prices. Other stores don’t have pricing listed??

Kayla was wonderful and super helpful!

I came in and was ignored by 3 sales people until one young woman asked if I needed assistance. I spoke with her and eventually returned a few days later to make my purchase. I asked for the same salesgirl and was rushed through the sale which was frustrating to me. She never even thanked me for my business. After my loveseat was delivered I inspected it and found that it was already dirty from having been rubbed against a dirty delivery truck. I called the store and was transferred 4 times before getting someone to talk with me. They promised to call me and come to clean it. I’ve waited 10 days and still no call. Very disappointed in the service of this store

Shawn was awesome to work with, very knowledgeable and professional. We probably wouldn’t have made the purchase if it weren’t for him. Happy customers for sure!

good,

Shopping with support of Chris Loudenslager from the Bozeman, MT Ashley Homestore location is amazing! I'm working on furnishing and entire house and have been gifted with literally zero instincts for interior design. Chris was incredibly patient and even used a tablet to help draw out the rooms and how different items would fit within the space. He talked me through different options, gave feedback along the way, but not pushy at all. It felt like I was shopping with a supportive friend and I'm very excited for our furniture delivery! I will definitely be making a return trip to Ashley HomeStore to finish furnishing the house. Thank you Chris for your help!

Came in looking for something specific in the form of a pedestal for my art studio. 30 minutes later found a clearance item that works perfectly!

Great customer service!!!

I had a fantastic experience at Ashley! I received so much help from everyone there while I was looking for a table and the experience was wonderful! What a great team who really want you to get a good deal!

I have to say I've never been more disappointed with buying furniture... outside of Ashley's furniture! They have restored my faith in the sales furniture industry. Both Sean and Josh killed it! They focused on my needs and exceeding my expectations multiple times. They provided excellent customer service. I love my couch, it's perfect. I'll be buying all my furniture from these guys along with my son and his kids and their kid's kids. No kidding, do yourself a favor and go in there ask for Sean or Josh and you get the same excellent customer service I did.

Rachel was an absolute pleasure to work with. She was attentive, helpful, and so kind! She gave us the space to shop and look around on our own but would always appear when we had a question or wanted her advice (without making us feel like she was stalking us around the store). She spent hours helping us come to a decision, try different ideas, etc until we were able to come to a decision. I can't imagine working with anyone else while furniture shopping.

It was a great experience, helpful sales people

The Salesman was very helpful, I got the bed, bowstring, and mattress I wanted. It was a great price. Everyone in the store was polite, friendly, very professional. If your looking for any kind of furniture I recommend you go to Ashley's Home Store in Bozeman. Thank you again Ashley's 💓!

I had been looking for a power loveseat for awhile and had looked at other store and they seemed pretty high priced. I went into Ashley's as i was passing by. Within a short time i picked out a loveseat I liked. It was on sale for a great price, Joe came and helped me as soon as he was done with another customer. He was actually with another customer but he came over and told me he would be with me as soon as he was done. He answered my questions, was knowledgeable and courteous. My only concern was as i walked around a young lady employee walked by me several times without acknowledging me. Maybe she was not a sales associate but felt she could have acknowledged ne and said someone would be with me soon. I had stopped by on my way hiking so i was not dressed very nice in shorts and hiking boots so not sure if she did not feel i was a serious shopper or as i said not a sales associate. The lady that checked me out was very courteous and i enjoyed talking to her.

I got just the right amount of attentive customer service and a helpful solution!

I had very good service when dealing with Joe Dererman. He was very helpful but not pushy. When I described what I was looking for, he listened and then nailed it. He personally helped me load my purchase in my car. I will definitely shop at the Bozeman Ashley again and ask for Joe.😁

I received discount codes via email from Ashley furniture after performing a google search for a sectional, a bedroom set and a dinette set on line. I visited Ashley’s online site and wanted to get a better feel in person. We went into our Bozeman store and were greeted by Rachel. She was very helpful it seemed. We found a dinette set we liked. It did not have a sale price on it so we asked her what was the absolute best she was willing to do for us. He best seemed steep. So we showed her what it was listed for on Ashley’s own website which was much lower. She instantly became defensive and rude. She told us since it was out of stock online she would not match their price. I also told her I was sent discount codes. She told me there were none and asked me to show her. We felt nothing but rudeness and hostility rather than her wanting to work with us and wanting our business so we left. On our way out there was a sales flyer by the door with the exact dinette set we were looking at with Rachel as their “featured” sale item for hundreds of dollars less than what she was trying to sell it to us for and exactly what was listed on Ashley’s website. I do not understand why she was not aware of this, was trying to sell it to us for much more, chose to fight with us and chose to lose a customer over?

Great shopping experience. Ashley had exactly what I was looking for. Helpful salesman without any pressure. Unfortunately the pieces I chose are out of stock and they have no idea when they’ll be available. Really disappointing. They may come in November or not until sometime in 2021. So for that reason and no other I give them a 3 star rating

No high sales pressure and very patient with my wife and myself as we took a long time to decide. It was a very pleasant shopping experience.

The sales staff was very friendly and helpful!

We had a great experience at the Bozeman Ashley Furniture store. Joe was awesome and patient with our indecisiveness. We took some time to decide and called him on his personal cell and he remembered our order immediately. We placed out order and picked unit up the next day. The other staff at Ashley wrapped our chair in plastic for delivery and even helped us load it into our truck. Very impressed with all of them and so happy to have great new furniture.

The team at Ashley Furniture has been absolutely wonderful to work with! We have purchased almost all of our furniture there, and they have been so flexible with allowing us to make payments for items on layaway without any additional fees or interest. Josh and Shawn both have excellent customer service skills and they make every visit fun. I highly recommend this store!

Great service! A++. Willing to work with us on an extended delivery date as well has help us pick out great looking furniture. Extremely knowledgeable.

I want to shout out to Josh from the Bozeman location! We had a miscommunication with the delivery and Josh took care of it same day instead of us waiting till the next available delivery time. What great customer service! Thank you!

Great showroom and helpful staff. No pressure.

Sales person was very helpful and pleasant. I will go back when the need for furniture comes again

Excellent service at my local Bozeman, MT store!

I got the chair I needed with no hassle no pressure, without wasting any time.

I called the Billings store because the Bozeman (where I live) store wasn’t able to find what I had seen in Mesa when I was visiting. When I called Mesa to find out info, Mike so very helpful and even sent me a picture of the chairs to make sure they were the same ones I saw. Toby in Billings was exceptional! He not only identified the chairs I was looking for but also told me there was a couch to go with it. He ordered them and even said no problem sending it to Bozeman . He couldn’t have been more helpful and willing Thank you

Joe did a very good job helping me.would love more selection of styles. Felt there wasn’t a great selection on the floor or on line. Joe was great!

Bought a couch on clearance, salesman was super helpful and not pushy at all. He told us which bed was best to lay on while we waited. 10 out of 10 would lay on bed again.

Very friendly and helpful staff! They price matched their website sale and it was a very pleasant shopping experience

Great sales people. Good quality merchandise.

Chris was a rock star, he walked me around the show room floor, answered all my questions and did all the hard work for me...this is the second time Chris helped us out...pick up was easy and I love our new furniture!!!!!

I buying a father day gift for my husband and everything I wanted was out or not available that is frustrating but I did find one and I did order it so as soon as I get it I'll write another review to tell you whether I like it or not they were very nice and very helpful but it would be nice if their stock what is more updated and it was easier for them to get information.

Joe did a great job showing us our choices and discussing delivery.

They were extremely helpfully

I went to Ashley to look at their mattresses they have in their store but I was completely clueless when it came on deciding what type of mattress would be best for me. I was assisted by Chris who was super friendly and knowledgeable on their products as well as the other gentleman working that day. He took the time to educate me on the different types of mattresses and the benefits with each one. If you decide to shop for a mattress in person rather than online, you will for sure be set up for success with the knowledge the staff provides prior to you making a purchase.

It's just a furniture store, not Disneyland. The service was as impersonal as it gets, I just went in to buy a couch, found what I was looking for, and bought it. The store acted like they were doing me a favor selling it to me. The salesman said "congratulations " when I was leaving, like this was a life achievement. Then they decided to send me an annoying email to take this survey, thus negating ANY chance they might have had of me spending any more money in their stores. The fact that they intrude upon my time after a simple goods purchase is fairly good evidence that my privacy is not important to them. But it is to me. I wouldn't spend another dime in this store, even if I was held at gunpoint.

The selection at Ashley Furniture far surpasses any other furniture store in Bozeman. The more modern and updated pieces are what we were looking for, and Ashley Furniture has a nice selection. Lori was so helpful and friendly and truly made our experience pleasant. We will make Ashely Furniture first on our list when furniture shopping.

Over the years I have routinely purchased furniture but I often found my experience related to the salesperson. On May 24, 2020, I visited Ashley Furniture store in Bozeman, Montana and was met by Shawn who is destined to be Store Manager. Shawn made buying easy and he was patient with my wife and I in finding the right fit for our home. More importantly, Shawn is personable and professionally driven to serve the Bozeman community. Thank you Shawn and I hope others see what we saw... in you and the Ashley brand. Richard and Patti D.

I know Sean, so when I went in and asked for him. He was busy, so we had time to wander around. He had something in mind for us, but when we chose something else, there was no pressure. No pressure at any time in the store. We are excited about what we chose!

Staff are friendly and welcoming. The store is beautiful and well stocked and much to my surprise they did have the exact loveseat I was looking for, Tibbee # 9910135 ... I promptly ordered this loveseat. The most difficult part is the waiting 2 - 3 weeks for the "drop-off" delivery ! Ashley is having a wonderful "Memorial Day Sale" !!!

Sales lady very helpful and all the staff were very friendly.. I would recommend it to friends.

Ashley Furniture was an amazing experience in helping us find furniture for our house. The guy who helped us, Chris, was very nice and helpful and the gals that helped us check out were very nice as well. We will definitely be returning!

Great customer Service!

Sales person was super friendly and they had pretty reasonable prices.

Thank you Joe for helping me find the perfect mattress for my son.

Anthony was awesome! He answered all our questions and helped us out selecting the right couch for our new place! We had gone to a few other furniture stores before hand, and those sales associate's were vultures, worse than buying a car. When we got to Ashley furniture it was a nice, laid back environment and every one working was so kind and helpful! They had great selection from styles, colors, and sizes. Ashley Furniture has something for every budget. We will definitely be going back for more or our furniture needs!

Friendly staff and great selection.

Horrible terrible company. Josh in the Bozeman location, sales manager just hangs up on his customers when he wants, no management to enforce policies. Call the district office in North Dakota...they will hang up or direct you to someone else. 18 emails today from their marketing, zero policies or announcement to customers for the covid 19 situation!

I was recently looking for a new couch and looked at multiple furniture stores in Bozeman. Ashley’s was by far the cheapest with the best quality. Chris Loudenslager was the sales consultant that was able to answer any question I had and was extremely helpful. Would highly recommend Ashley’s and working with Chris.

Hey, walked in. Guy met me... showed me 3 sofas that fit my criteria. Picked the one I liked. ( Great price as I had been comparing them online). It is being delivered on Friday. Boom..Done! Bro.Mo

Great service, very helpful staff!

Very positive experience and very helpful staff, especially Anthony who helped us buy our new couch!

Great furniture Staff helpful but not overpowering. That was a pleasant surprise. Enjoyed the purchasing process.

Very nice people, clean, and they have lots of stuff to choose from.

Aly was very helpful and knowledgeable. Awesome team. Thanks!!

Nice Furniture at a reasonable price. Good Selection. Great Sales Staff!

Lori, the sales person personality is very professional and her sweet personality is perfect for her position. I loved that she allowed my sister and I space to look around at our own pace. She is attentive and has a very caring demeanor. An asset to Ashley Furniture!

Went in to Ashley furniture looking for a small couch/loveseat. Greeted at the door and were directed to what we were looking for. The salesman did not hover but let us look leisurely. Found what we wanted. Very efficient, friendly, low key staff.

The sales representative Anthony was very informative and helpful. We will definitely be back to purchase a bed. We recently went couch and loveseat shopping and Chris is awesome. Thank you once again for a great experience Chris.

Took five weeks to get a bed set when they said it would take two weeks. Finally delivered the bed frame, but they forgot to order a dresser for the set so I have to wait another couple weeks for that, but they sent me a mirror for some reason even though I didn’t buy one.

Purchased a couch of Sept 14 was told delivery would take 30 days, on Oct 22 was told the couch wouldn’t be delivered until Oct 31 6 MONTHS after purchasing! So disappointed

Chris was very professional and friendly at the same time, didnt crowd us but was still around enough that we could ask questions when we needed. We werent expecting to buy today but he was nice and relaxed and not pushy.

I was greeted as I came through the door by s very nice young man on Tues 9/17. He was very helpful in purchasing a couch

Has always been great process buying furniture here and they are very helpful.

Very great experience! Matt went above and beyond to make sure I was happy with my purchase, even when I went back the next day cuz I changed my mind on the couches I wanted! He made the buying process a breeze! Can’t wait to get my new furniture!!

Only place in Bozeman... Selection was good, prices are as expected, friendly staff

Sean was so great and helpful! Even though they were very busy and short staffed they still helped me find exactly what I wanted with such a great price.

Great experience in finding everything we hoped for in coordinated furniture for our living room, dinning room and bedroom. Holiday sales pricing helped a lot but our sales representative was just outstanding in product knowledge, options and listening to our preferences. Could not be more pleased.

Chris was helpful but allowed us time to look and discuss without interference. When we had a question he was happy to help and gave us the information that we needed. An excellent experience

No pressure sales woman Kimia! Great to work with. Good quality and great prices!

Always a positive experience!

Matt at Ashley Furniture in Bozeman, MT was awesome to deal with. Very informative and knowledgable, friendly and straight forward. The store is laid out very well, great choices and even better prices.

Great experience and our salesman was very helpful! He helped me find five bar chairs that would work for our vacation rentals. Then he had them shrink wrapped & he carried them out to our truck for us!

Had wonderful customer service and helped me find a great mattress within my budget. Super thankful.

Great customer service, great delivery guys, quality furniture at a decent price. Lots of options and quick delivery time!

Great service. Patient and helpful.

The service is good here and a very nice store. We ordered our furniture and arrived in the wrong color, the store allowed us to keep the furniture and use as ours until the could resolve the issue which was about 2 or 3 wks.

The entire team was fantastic. Open to what I wanted and didn't want, they listened to me as a customer and that was invaluable. Nice and efficient. Prices were great too.

Service was efficient and personal. We were pointed in the right direction and allowed to browse at our own pace with Chris popping by when ever we had a question. Chris finished our order for us quickly and efficently as well. Overall a plesant experiance.

Great selection of patio furniture. Looked all over town. The sales people were the perfect amount of helpful without feeling pressured. Great experience overall. Thanks!

Great selection of furniture and furnishings set in realistic displays. Knowledgeable non pressuring sales staff that lets you browse at your on pace.

Went in for the Memorial Day sale just to check it out, Joe was very helpful and informative. He checked on us a couple of times but gave us space to look around and didn’t feel pressured. Ended up buying a new king mattress in the clearance section for a steal. Definitely will go back if there’s anything else I need in the future. Thanks again Joe!

Amanda, the person who helped us at the store, was wonderful. She took us to the exact dresser that we were looking for and it was even on sale!

Great prices, great quality & selection. The salesman that I spoke to was helpful, not pushy/salesy at all. Recommended!!

Amanda was fun to work with. All the staff was very friendly.

Top notch customer service and outstanding selection in merchandise.

Very helpful and informative. Thank you for your help. ☆

Matt Lee Helped my find my sectional. He was very kind and answered all my questions. Ask for him when you go in. Can’t wait till my couch comes in!

Shawn was so helpful! We ended up purchasing furniture for several rooms of our new home and he helped us match our style with our house. He gave us so many options and didn’t stop until we were totally satisfied. Great guy, we had a fantastic experience and can’t wait to get the pieces delivered!

Jennifer was very helpful and super friendly! I will be buying from them again!

Furniture is ok but there are better values out there.

Great sales team but horrible delivery service. When promised for our delivery I waited all day, late for work, and several calls later I find out our stuff never got on the truck. Josh was great and promised us the next monday delivery sevice first drop off. Then next monday came and they cancelled off all deliveries after 10am the day of delivery to Livingston said they would try again later that week and and we would be the first delivery. Cancelled all deliveries to Livingston that entire week. Then today they are going to deliver it between 10-12 and no contact whatsoever that they were running late. So I called and was transferred to the warehouse and said the driver will get in contact. 1hr 1/2 later they finally called and said they will be here in 30 minutes. Then they called back saying it will be longer because they have to do another drop before ours. Ugh!! This is so frustrating. Somehow we went from first drop to last drop. I've been more than patient with you all. I work at the hospital and can't just take off whenever I want. It would be nice if someone would follow up with their customers when deliveries are running behind instead of people having to call to find out where their order is and missing work last minute. Renting a uhaul is the better way to go. Less torture! With all that being said we finally got our furniture 3 weeks later instead 2 days and several hours late. When they finally arrived it wasnt even the tables we ordered.

Everyone was very helpful and the prices were very good. Our sales person Aly did such a great job with checking availability and delivery dates. We were very impressed and will definitely go back for all our home furnishing needs.

Found a great couch at a great price and pickup was super easy. Salesman wasn't pushy but answered my questions when I had them.

Usually we ate grated by an employee. But Presidents Day they were busy.

Wish they offered haul away and free delivery.

Shawn did a great job explaining everything that we were looking at! Told me what I could do with the couch that I bought and was really interactive with helping us! Also gave us a lot of help with looking at mattresses and what kind would work best! Impeccable Service from Shawn!

Great customer service. Not too forward, followed up on details and was able to answer questions when necessary.

Was Very pleased with the Professionalism of our sales person " MATT " !! So Looking forward to getting our new couch in February!

Friendly, helpful staff. We've had great experiences with our local Ashley.

We had a very good experience shopping at Ashley for our new sofa. Tammy helped us out & she was extremely knowledgeable & went out of her way to take care of us. My husband and I highly recommend the Bozeman Ashley store and we will shop there again!

We went on a little trip over the weekend and went through Bozeman , we had been looking for a table chair's. So we decided to stop by Ashley's and we were greeted at the door by a very nice young lady, we told her what we looking for and she took us around the store and showed us alot of products. We were able to make a awesome buy ,and will definitely go back no matter how far it is from our home in Powell Wyoming. Thanks so much!

Had what we wanted but did not want to wait weeks for delivery.

I really appreciated Matt Lee’s help - our buying experience was so good that we would travel back to Bozeman again to purchase - and we live in a different state!

Salesman who helped us find a budget couch was extremely friendly and helpful. The entire staff was a pleasure to be around. They make you feel welcome.

My husband and I went here during a sale looking to purchase a sectional sofa. They appeared to have a decent selection of furniture, but no one greeted us at any point nor could we find anyone available help us. After a half hour browsing, we unfortunately left with no answers and went elsewhere. We were on a bit of a time crunch, which is why I still gave 3 stars, but had already looked at all if the sectionals on the floors and were out of things to look at.

Chris was very helpful, personable and professional. He ordered a bed for me that was an easy process.