Ashley | Bozeman, MT 59715

The salesman answered all my questions and gave me a lot if options.

Waiting on receipt with correct pieces ordered to be listed.

I bought a recliner there a couple of years ago, it was delivered and set up for about $50. So I called Ashley today about coming in to buy a sofa sleeper or a futon, and have it delivered like last time. Now the delivery setup fee is $150! So disappointed in this. Guess I won't be buying anything from Ashley anymore. And I am having to change my star rating from 5 to 1.

The Ashley Store in Bozeman was so helpful - especially after I had issues with an online order, I would definitely recommend the customer service at the store! They were excellent!

The entire store from employees was delight to shop in. We could not have a better experience.

Rachel was great to work with and helped me get what I needed! Much appreciated!

Chris, the salesperson, was great-knowledgeable, personable, responsive. great to work with. The delivery team is 5 star-friendly, efficient, they did a great job. The product is fantastic. We bought two chairs and love them. The team at Ashley did not do a good job of managing my expectations for delivery and they lacked follow-up. I had to keep calling them to get a straight answer. I take issue with the delivery practices. The people at Ashely are incredible, it's just the practices. When I looked at the chairs, Chris told us delivery could take 4-6 weeks. I was fine with that. Then, when I bought the chairs, I was told (by another salesperson) they were in Billings and would be in the warehouse that weekend. Probably to be delivered the following week. I didn't hear anything back about the chairs, so I called a while later. I was told the chairs would be in on Dec. 24. By Dec. 27 I hadn't heard anything, so I called again and we were able to nail down a delivery date. And a 4-hour delivery window. I didn't think that companies still asked customers to wait by the phone for 4 hours-especially with the technology the way it is. The delivery team actually called 30 minutes before the window began and said they could be there in 10 minutes. I would shop at Ashley again, especially with the great sales team and the great delivery team. I also know what to expect from the office team who schedules delivery.

Shawn was great to work with and very knowledgeable

Clean store, Shawn was very helpful with our specific needs, they had one product in our order in stock down in 4 Corners so it was nice to be able to take one item home day of. We've ordered 2 different orders with Ashley and have been happy. Will shop here in the future!