Ashley Store Great Falls, MT

Very happy with purchase and salesmen availability. Good experience..

Now after waiting for the second piece of my furniture to get in, I don’t get it delivered until Monday. It is Thursday and I would note that if I didn’t call, they probably wouldn’t have called me until next week. So I don’t have my recliner for another weekend. Oh and on another note, they do not do deliveries on weekends, so they don’t have anything in the store you can get, you have to order and then you have to take time off of work just to get it delivered because they don’t deliver on the weekends. I would say they started out strong but so far the delivery is less than I would have hoped. Lastly, I paid cash for my furniture and I paid the delivery fee. Hmmmmm

Matthew was great. I appreciated his patience. Will definitely ask for him next time we need furniture. We're excited about our purchase. Can't wait for it to arrive

👍

I had a wonderful experience at Ashley furniture. The customer service was very positive and the employees allowed me time to wander around and ask questions if I needed, rather than hover and push like experiences I have had elsewhere. They were also very thorough and helpful when working with me to choose the bed I was looking for :) . I definitely recommend their services to anyone looking for furniture.

Almost all of the furniture I own came from Ashley's. I have never been disappointed. The staff are friendly and helpful. I highly recommend Ashley's for quality of the furniture and service of their employees.

Absolutely love this store and the great customer service. Nels is the best salesman and so helpful. We love the quality, service, and took advantage of the great Labor Day sale too!

The. Store. People. That. Helped. Me. Were. Very. Friendly. And. Very. Polite. In. Showing. Me. The. Merchansise. I. Was. Very. Satisfied. With. All. Their. Help. Ty.

Sales experience was great! The salesman was informative, but not pushy. We were able to choose the couches that we wanted. Overall a great experience

Best furniture store in town and best salesman I've ever delt with in Adam great dude!

A wonderful experience. I knew what I wanted, they didn't have one of the items but the salesman gave me another option and it was a really good deal.

Mat was great. He was professional, friendly, and efficient.

I love it at Ashely’s furniture! Quality, authentic household items you can purchase there with no regrets; price varies to one that suit your needs. I am recommending any and everyone to shop here.

Matthew B was AWESOME!! He made us feel comfortable shopping without lingering or feeling pressured. We are a young couple making a big kid purchase and he was very honest, friendly, and personable.

(Translated by Google) Good place to find your furniture (Original) Buen lugar para encontrar tus muebles

Excellent customer service. William helped me look around the store. I found exactly what I wanted. I found a beautiful lamp as well, friendly fast experience. No hard selling, love that part. He listened to what I was looking for and help me find exactly what I wanted in a bedroom set. I found all of the staff to be very friendly, knowledgeable, and helpful. Highly recommend this as a choice for shopping furniture! Thank you

Matthew was fantastic, got everything I wanted. Very happy with the experience.

Good people. No runaround.

Replaced the cushions on my love seat and very pleased how they turned out as well as the great service from Truman

Excellent service and knowledgeable sales representative

Very patient and professional! My salesman was awesome to work with and he went above and beyond to make sure I got the best deal! I will be back for future purchases!

Sales person (Cody) was friendly and knowledgeable. Purchase was easy, very satisfied.

I recently had the pleasure of shopping for a new pillow at Ashley's Furniture and received exceptional assistance from an employee named Matthew. From the moment I walked in, Matthew was incredibly helpful and kind, taking his time to ensure I found the perfect pillow. He patiently answered all my questions, explained the different types of pillows available, and even provided recommendations based on my specific needs. His knowledge and friendly demeanor made the entire shopping experience enjoyable. I am extremely satisfied with my purchase and grateful for Matthew's outstanding customer service. Highly recommend seeking him out for assistance!

Did not feel rushed at all. Josh helped us with every question we had and he even gave us time on our own to talk. He didn't follow us around like other stores do or try to persuade us into a more expensive couch. We ended up buying a 3 piece couch set! Thanks for your help Josh B!

Hi Ashley: We hope to be happy with the $1,700 furniture we purchased today from Ashley with Adam's help. Adam is the kind of young man that all fathers would be very proud. Adam was very patient when dealing with a fool. I was off my meds that day. 😳 Anyway thanks Adam and Ashley I'll let you know how the furniture works out. Thanks Gary Ps: I am mentally unstable and can't legally execute any contacts.🧛‍♀️

Shopping at Ashley was a great experience and amazing service and attention . Thank you

Quality furniture at a reasonable price

Matthew helped us find the most perfect recliner to help make our camper more homey! He was so patient and helped answering the hundreds of questions we had along the way! We even decided to add a pair of swivel recliners and remove the trifold sofa so we can enjoy coffee and check out the view from the big rear window! Ashley furniture was able to help us stay comfy while camping! ❤️

The customer service was fantastic! Cody was great to work with and very helpful. My only complaint would be that they don’t follow the sales and financing deals for Ashley which is why I went there that day, but they did honor it for me, which was very nice! All in all a great experience!

Friendly and helpful staff. Great selection, for what I was looking for, inexpensive delivery (in town), and my furniture was delivered early.

I arrived to a clean well layer out store. I was promptly greeted and asked what they could assist me with. The clerk was knowledgeable and knew right away what I needed. He checked availability and then we placed an order on line. It couldn’t have gone smoother. Thanks.

Staff was courteous and professional. I loved the selection of furniture they had. Also helps the delivery fee doesn't cost an arm and leg.

Great customer service! Thanks Bryson!

Great customer service. Very helpful and not pushy trying to sell. Great shopping experience!!

Excellent selection, sales staff very courteous and professional and above all: Great prices!

Great prices, super easy salesman

The product selection was very good... I came over from Helena after looking at quite a few stores. the gentleman helping me was William, who was very helpful and not at all 'pushy'... very nice guy the represented the store well. (Give him a raise! $$)

Adam took great care of us, gave us best prices, and was honest and responsive. Very happy with our experience and will purchase furniture at Ashley again.

Bought this chair yesterday. Had help when I needed it, but was allowed to look without pressure.

Need to look at bed in the couch see if it’s comfortable

Great prices and great service! Thank you!

Little pricey but worth it. Decent selection. Corey is awesome

I fell in love with a coffee table set on line And called my daughters sale person I am elderly and sometimes demanding but I have Never run into anyone that is less than great By the way my daughter smiles from ear to ear Again so glad to have found you Diane

My wife and I purchased a sectional and oversized ottoman from this location. We received wonderful service and a great price. However, DO NOT purchase the insurance through Montage Furniture Services. We have a couple of small tears we have been trying to get repaired for almost 4 months now. The insurance is a scam (as usual). We should have known better. But the service was great and that is not this company's fault. Hence still the 5 stars. Ashley Furniture should find another company to partner with so you don't get lumped in with them! Go read some reviews on Montage Furniture Services, it's not pretty.

Got an amazing couch, staff was super helpful and very friendly. Not overly aggressive following you around ike other stores.

Not a friendly or helpful atmosphere. Bought at Ferrins furniture .

The Ashley's store its self has alot of great options but one thing that really stood out about this store is the store associate William! He made sure to get my wife and I the best deals Ashley's had to offer. Also, even though I had alot of questions about the prices and finding out the availability of certain items, William made sure we were taken care of without hesitation and without making us feel like we might have been asking to many questions and consistently keeps me updated on items were waiting for. 10/10 recommend talking with William.

This Ashley store has been great to deal with! Hats off to their after sale service. I came down from Canada to buy a mattress not available in Canada which I ordered it over the phone. Unfortunately just so happens I got a defective piece. Bryson & warehouse manager have been doing everything possible to make it convenient for me to get the replacement. Received numerous updates and follow up calls from them both. Definitely recommend them best place to shop in town!

Great experience with buying a new set of couches. Everything went smoothly and the staff was knowledgeable and helpful.

Matthew, our sales associate, was nice and very helpful in answering all our questions regarding the different models we looked at. I had some confusion regarding some of the promotiI nal financing terms advertised online vs in-store, but we reached an agreeable term and I've placed the order for 2 new sofas. The ones i ordered take about 2-4 weeks for delivery, and I can't wait for them to come in!

If you need anything, William, is bar none, the most amazing salesman in the store. He is happy to research and do what ever is needed to make sure you're happy. He had assisted me with several different purchases and every time he goes the extra mile.

I have mobility issues, so my good friend went to Ashley to help me pick out a recliner. She shared photos, videos and we did a video chat. I picked out a beautiful chair, sadly after using it several weeks my back is in agony. I got a call from Ashley because I had 30 day return option. We loaded up the chair and went back in to try some other chairs. I found one I just love. It feels like it was made for me! It won’t be in for several weeks, but I am thrilled and so thankful Ashley worked so hard to be sure I’m satisfied. I will definitely be back.

Easy and pleasant experience. I came in looking for something very specific for my grandparents. They were helpful in pointing me in the right direction and the purchase process was quick and easy.

Bryson was such a great help. He helped me find just what I wanted. Thanks Bryson.

Went in for a reclining loveseat Greeted friendly by Cody, found the couch we wanted and got it purchased within minutes The staff there was awesome

Always a great experience with wonderful customer service, especially from Nels!

Called Greatfalls Montana for a dinette set we found in Yuma ! AZ, we really liked and wanted , but was too far to bring back to 🇨🇦 in our RV ,the boarder IN GREATFALLS MONTANA was much closer , they ordered it for me. Amazing staff to deal with totally understood my situation, I'll be picking it up in 3 months when we return to Canada 🇨🇦 thank you ASHLEY STORE IN MONTANA , you saved the day DAVID AND COLLEEN VNUK for ALBERTA CANADA 🇨🇦

I had a great experience at Ashley Furniture in Great Falls, MT. I purchased a beautiful and extremely comfortable sofa, loveseat, coffee table, and 2 end tables on Jan 1, 2024. Cody, my sales associate, helped with measurements and pricing. He gave me the best deal and even located an old protection plan that I never used to offset the cost for me! I am very satisfied and I would definitely recommend Cody!

Staff was very friendly and helpful especially William!

Love the way they get you to what you're looking for and then walk away and let you make a decision on your own (with it them standing over you) but keep checking in on you to see if you have any more questions

We've worked with Brendan twice now and he makes the whole process so smooth. His knowledge and suggestions are always helpful. I will continue to shop at Ashley GF just because of him.

We had a great experience buying furniture from here. Our salesman, Cody, was extremely helpful and accommodating in our search for new living room furniture! He went above and beyond to make sure we were well taken care of, thank you Cody. Arrival time of furniture was also very quick, we had our furniture in 3 weeks. Delivery men were quick, clean, and professional. We will definitely buy from here in the future.

I thought Cody was very helpful and so polite. he was a very very great listener and an amazing young Salesmen. Everyone at Ashley is absolutely amazing. I will forever shop there and recommend anybody who's looking for furniture to go to Ashley in Great falls. We will forever be grateful to Ashley furniture. We love Ashley and will forever be Ashley furniture s biggest fans .We can never thank you all enough.

I want to thank the Ashley Furniture store salesman and owners for working with me and coming up with a resolution last week.

Really liked that salesman, Adam let us look and try out different recliners without bothering us, just occasionally stopping by and asking if we had any questions, then leaving us alone. We decided to buy two double recliner/couches and a dining room table. No hassle, no pressure, respected our space and time.

Nice salesman, great price

Very friendly personnel. Wide selection to choose from no matter what your looking for. Been a Ashley's customer for years

William at Ashley furniture in Great Falls was great to work with via phone purchase. He listened and explained options which made it easy to make my purchase.

Found the perfect living room set. Good quality always

Very friendly helpful service. Wide selection for all tastes.

Customer service was excellent and I took my purchase home the same day!

I had a great experience at this store. William was my salesman and he was very knowledgeable and helpful. He knew the answer to all my questions and never once had to go ask a manager for clarification. That’s not the most common trait. Many salespeople don’t take the time to learn the product but William definitely learns his products. The furniture in the store is very nice and the warranty is on par with every other store. I was not able to find the right furniture for the needs of my damaged back but I did find a couple other items for the house I just bought. The checkout process went fast and easy, and pick up was great. I will definitely come back.

I was treated with respect and compassion from start to finish. The salesman going above and beyond to help me stay in budget and get a quality bed set. I will return to Ashley furniture for all my future furniture needs. Thank you for working with me I truly appreciate the amazing service.

Nice experience

We purchased over 6000 thousand dollars of furniture, and the customer service is great, we're still waiting for delivery 4 weeks now, but I'm sure we will love what we picked. We are excited. I would definitely tell some else about Ashley's good quality furniture.

Our salesman William was so kind and really went out of his way to help our elderly Mother select a mattress.

Purchased new furniture. Quality outstanding.

Nels is the best sales person very knowledgeable and helpful no sale pressure.

Fantastic customer service. We really appreciated all of William's assistance with the purchase of our new sleeper sofa.

Very easy to work with. No high pressure salesman. Good prices with the sale turned into great prices.

Salesman Brenden was great; informative & patient. Not all items in stock but hopng 2 arrive soon. Long wait time 4 even local del'y. Quality of items is nice.

Everyone one in the store were helpful. No pressure. Enjoy my visit and soon will be enjoying my purchase.

This was a pleasant experience as no one pressured me and Scott asked me right away if I had been there before or worked with anyone specific before. Once I found what I wanted, he helped me without any pressure!

Very friendly staff, great selection, highly recommend

Greated at the door and directed to the department we were interested in. The Salesman and clerical staff were very friendly and informative. No sales pressure but available for questions. Would highly recommend them.

Kenya and William were extremely helpful! Would highly recommend you guys to anyone! Thank you!

Knew what I wanted and came in with the intent to make a purchase. Salesman Bryson was very helpful, not too pushy, and let me browse for a little bit. He checked in on me periodically until I found the couch my wife liked.

Beautiful furniture selection and terrific customer service. Brendon made it alot of fun.

Great experience even being miles away. Made the progress easy. Heard me out and worked with me for a good deal.

Super helpful. They made sure we got the best price for what we wanted and went above and beyond and delivered our stuff them selves the next morning.

We were greeted at the door . They asked what we were looking for,then told us where to find them. We had questions on the beds. They went out of there way to answer our questions. They were very helpful.

Our salesman was very courteous. He didn't pressure us he allowed us to browse and take our time.

Great service and sales! William was an excellent salesman who was very helpful. Matter of fact all of the employees I worked with were fantastic. Taking delivery of the desk was a breeze those guys were awesome as well. Thank you!

Great experience with Ashley Furniture in Great Falls, MT. Our sales Associate, Brendon was awesome, very knowledgeable and had a great sense of humor! 😀

Great experience! Our sales associate was very knowledgeable and patient as we were making a decision on this purchase. Easy financing process.

Great communication and answered any questions I had

Bought my couch on Tuesday with intent to pick up Friday. Friday we arrived to find out they sold my couch to two other families. (Yes two) myself and the other family had to reorder our couch. The staff was very apologetic, but it was still extremely frustrating.

Very helpful staff, allowed us to look on our own but was available for questions and guidance as needed.

Everything went like clock work. Delivery and all

Ashley always has an amazing selection of quality pieces for a fair price. William was very helpful and patient with my 83 year mom.

Everyone was kind and helpful Enjoyed shopping and found what I liked

They were extremely helpful and pleasant to deal with.

Amanda was so lovely and made me feel comfortable. She showed me around the store and also gave me time to look around by myself to make my final decision. This by far has been the best Ashley Furniture Store I’ve done business with. Many Thanks Team! -Anthony

Very pleasant experience. Very attentive and helpful with our concerns. Thank you Amanda! Everyone helped so much.

Was vary happy with the service that was provided from the moment I had walked in.

Very helpful for what we were looking for.

Went in knowing what we wanted. Salesman was outstanding. Other staff equally as helpful. Would recommend this store to my friends.

I went into Ashley looking for a new bed. Nels greeted me at the door and took me right where I needed to be. He was attentive, but allowed time and space to look at everything they had. Once it came time to buy and schedule the delivery the process was fast and painless. I would definitely buy from Ashley again!

Good helpful friendly stadd

The salesman that helped me was very knowledgeable and answered all my questions about my mattress and was very friendly too. I had never been in an Ashley before and had such a great experience so I’ll definitely be back!!

Nels was knowledgeable and patient during the process of looking at furniture.

We went in looking for new couches and we had the pleasure of working with Adam, he was amazing, patient, and super friendly! He was there to answer any questions we had! Highly recommend asking for him if your in the store!

Ashley furniture has been a favorite for me for several years now. Whenever I go in, I'm always greeted & then left alone for a short time while I gather my wits. I'm never assaulted when I 1st go in. On this trip, Adam was the associate who hung out with me, showing me around. I was looking for some living room furniture, & I had downloaded a picture from their website of a particular queen sofa foldout bed. Adam took me right to it. I also inquired about some queen mattresses with a base to raise/lower head & feet. He showed me a tempur-pedic mattress & base that fit my bill exactly. The bed will be in, in a few weeks and I'm looking forward to finally replacing my old Doctors Choice mattress from Denver Mattress that unfortunately gave up the ghost some time ago. Big thanks to Adam for his patience and product knowledge!

The service was great. The salesman was very helpful and I got a very nice couch. I would definitely go back.

7 out of 9 pieces of furniture that we have gotten from you guys have needed to have repairs in less than a year. The repair guys and the salesman were all really good guys but your products are not good quality at all.

Fair prices, and helpful service!

Ashley furniture has high quality inventory! Their furniture is so beautiful! From dining, bedroom, to living room sets and decor! If I ever won the lottery I would furnish my home with Ashley furniture! The sales associates are also so friendly and helpful..Thank you

Great experience. Friendly staff, Bryson answered our questions, no high sales pressure while we shopped.

From the start it was a great experience. Brendan VW at Ashley Furniture was very helpful beings I was purchasing from what was available off the showroom floor. Not unusual, except I live in Henderson Nv.and the furniture is for my Dad in Conrad. Brendan put me in touch with Hudson Trash Removal and everything moved very swiftly. Out with the old stuff and in with the new…well June 2nd is the delivery date. Cheers to everyone and a job well done!

Amanda helped us with new furniture for our family and had an answer to every question we had!!! We will definitely return to work with her again

Nels was available for questions but not pushy like many salespeople can be. Very patient with me during the process of me picking a couch. I don't recall the names of the delivery men but they were fantastic and super nice. Today, I received a personal HANDWRITTEN thank you note. Will definitely look here first for anything I plan to buy in the future.

Micheal(I think was his name) was great. Not pushy and help look for the item I was looking for. I even ended up getting a matching chair with a sofa.

Adam is the best!! Great service!

Amanda that helped me was excellent! Everyone there was very helpful and nice . I would come back any time . I so enjoyed Amanda . Very helpful and pleasant to work with. Never pushy, just helpful

Amanda the retail manager took me by the hand and did EVERYTHING for me from A-Z. It was the most pleasant shopping experience of my life! Amazing!

Great customer service, very friendly and informative and helpful..Shopping experience was fun and no pressure sales..

Thank you for providing me with Adam a very experienced and well informed salesperson it made my experience very pleasant. Shari Thompson Brady Mt

Great selection of different types and styles of furniture. Great prices and sales going on all the time. Friendly knowledgeable customer service willing to go above and beyond to find what you are looking for if they don't have it in store.

Adam has helped us more than once and has always been very helpful and friendly. Will definitely be back again!

William was great

Went in looking for a specific item and not only did they have a model on the floor, they sent me home with a brand new one still in the box. I was very pleased with purchase!

Great customer service informative and overall a good experience Will be back

Amanda was wonderful and helped us out so much with furnishing our new house! Thank you!

Fantastic no hassle sales poeple. Found out they had a deal going on the living room set we wanted. Would highly reccomend. Quick, easy, and good pricing. Thanks Nels.

Ashley has great furniture at affordable prices.

Friendly staff made our buying experience wonderful.

Amanda is great!

Went to Ashley yesterday to buy a new mattress for my mom. William made everything so easy. Great customer service! I’ll only buy furniture from here now, because of how above and beyond he went.

I have shopped at Ashley’s for several years now buying bedroom, living room and dinning room furniture. I have always had an outstanding experience, shout out to Adam who’s been my salesman every time!!

I had a fantastic experience at Ashley thanks to William. He definitely knew their products and showed me a ton of great options and ended up finding me just what I was looking for. Can't wait for delivery day! Just popping in a quick edit! Just had Matt and Sean over to do the install for my furniture and they did a wonderful job and their customer service was excellent. I am thoroughly impressed with how well they do their jobs!

Great service and great prices.

Brendan was super helpful!

The Ashley representative came across as annoyed that we were there. None of the items we wanted were in stock and now we have to wait for over a month to get them. While checking out, we had to provided two forms of ID. We offered a variety of options but none were good enough. If you are buying from Ashley’s Furniture, do it online. The store experience isn’t worth it even a little bit

The service was absolutely great and of course they had everything you could imagine for furniture. I'd recommend it to anymore looking for great price and product.

Bryson was great! He offered to move things around the store so we could get an idea of what things would look like together. Super friendly!

Nels always helps and we love our furniture!

Love the showroom! The items I have received, I have enjoyed immensely!

Bryson made my furniture shopping experience a good one. I highly recommend him if you choose to shop at Ashley.

Everyone was so friendly my experience was wonderful!

We had a great experience with both sales reps that we dealt with made the purchase process easier.

Sales man was courteous and knowledgeable

Friendly helpful patient staff

Adam was extremely helpful and just made the experience totally worth it. His salesmanship was second to none and I would refer him to anyone even thinking about buying something from here. The couch we were looking at was not only cheaper but also included additional off for a sale they have and their military discount for in home installation is very nice.

Super friendly and helpful staff.

Amanda was fantastic

They help me get what I need. Nice store.

Staff was very helpful and took care of what we were looking for quickly, without rushing us to make a decision. Definitely a great sales experience.

It was a great experience

Friendly people not over bearing. Answered all our questions. Worked with us to make it happen.

I loved going to Ashley Furniture! They had a great selection and good promotions going on. The lady we worked with was friendly and amazing. Their delivery team and finance team were fantastic. I would definitely go back and get more furniture from them in the future.

I have been searching for the right sofa for 3 months. Not too expensive, just the right size and color. Saw several that I liked in different places but finally decided on one at Ashley’s. I felt very comfortable with the salesmen there. Not pressured at all but got every question answered, got to bring home some pillows to compare colors with my furniture at home, took a break over Christmas and the sofa I wanted had decreased in price. Brendan helped me with finding what I wanted and was very attentive, friendly and professional. William was at the store and helped me the final purchase. Could’ve be happier with the service there.

Our salesman, Brandan was very personable and knowledgeable. We told him what we were looking for and within 5 minutes found the table and chairs that fit our need. Best of all it was delivered the next day. I’d ask for Branden again for our home furnishing purchases.

Awesome sauce

Bryson is a great rep at Ashley inGreat Falls MT. Highly recommend shopping with him. He is genuine and sincere. Very helpful and kind. Everyone there is nice. Reasonable prices.

Brendon was very helpful. He took me around the store showing me the choices I have and kept me informed even after I left the store to sleep on my choices!

Brendan was very easy to work with, had patience as we looked at different chairs and styles, with differing features. When we selected one, he wrote it up quickly and had it loaded into our vehicle even though it as almost closing time. All in all, it was an easy and pleasant buying experience.

Excellent service as always

Very friendly and helpful service!

I would recommend Ashley HomeStore to anyone that wants an engaged and knowledgeable staff regarding assistance with their furniture purchase. Bryson and William both exemplified patience in answering a number of questions. They were also willing to go the extra mile to insure I had all the answers I needed to complete the transaction. Visit Ashley HomeStore for your next furniture purchase- you won’t be disappointed!

Great service and overall great people.

Rebecca was awesome & such a great help! She was incredibly patient & helped me find exactly what I needed for my new home. I will definitely be back!

GREAT customer service, very knowledgeable about products, most importantly fair pricing. I love my new sectional and know that with my hone dynamic it is exactly what I need. Thank William Ouzts you rock and also a thank you to the delivery guys. I highly recommend William and Ashley Furniture

William helped us our first time and since then, we love to come back and speak to him. What we enjoy the most is that he is not only an excellent sales representative but a genuine person who ask the right questions and offer an item that we enjoy and fulfill all our needs; from comfort to decorating and lasting. Our home looks better each time we come visit. Thanks William for all you do! We are happy Customers of Ashley Furniture. Definitely will recommend the store.

We went to the Great Falls store & Bryson Trevena found the mattress we wanted & set up the delivery for a time that worked with our schedule. We will do all of our furniture shopping here in the future.

That Adam guy was standing there like a butler looking good and helped out on everything we where so happy we did purchase and thanks to ad it was painless

Friendly, no pressure environment. Extremely happy with my purchase!

Worked with Ashley on Friday she was fantastic and I’ve always had great luck at Ashley’s furniture in multiple states Especially this one walked out with couch love seat and barstool with delivery for less than 1k

Brendon was very helpful and gave me all the time I needed to choose the furniture I wanted. Great CUSTOMR SERVICE

William was my sales rep. He didn't try to upsale or lead me towards any product. He was amazing! I bought my last Ashley couch in 2010 and it still looks amazing. I wanted to upgrade. William helped me find the perfect set and delivery.

We had a positive experience. Kevin was great to work with and there was no high pressure on us to purchase. I would shop here again.

Amanda was wonderful and really helped us make the hard decisions. Worth the stop, great prices amazing service. Make Ashley your first stop. It will be your only stop.

Best experience I've ever had. Ordered a couch and chair online. Recieved the delivery that week, the delivery personnel were very efficient and courteous. Had a week to get used to new furniture and decided it was not what I had expected, was to small for my 6ft plus kids. Called Ashley's main number and was able to return no problem. Went to the store to pick out new couch and loveseat, will be delivered within two weeks. The staff in store are absolutely phenomenal. Kind is an understatement. Went above and beyond to help. Great place, you won't be disappointed.

The people were so friendly. I enjoyed the experience. If I need to buy anything else your store is where I will come to. Thanks for the positive experience.

They had a good selection of furniture and there was no pressure to buy anything. No pressure to answer any questions. We found what we liked. All the sales people were very nice. William Ouzts was a very helpful salesman. We tried many different styles and he pretty must left us to ourselves but he was ready to help or answer questions. He was the ideal sales person to deal with.

Pleasant staff. Good selection.

Purchased a reclining couch and matching recliner last month from Ashley Furniture. Sales gal was great, price was good, delivery was fast, totally satisfying experience, will recommend them 100% to anyone looking for quality furniture.

very friendly staff...accommodating, but not pushy. kept with me thru the whole journey. thanks so much, Bryson! Also loved the selection in the store and that they had a mattress store connected. I will be back!

The staff at Ashley's furniture store were very helpful and friendly. We found what we needed for our house at a good price. I would recommend Ashley's to everyone and go in ask for Nels he was awesome. Thanks again.

Best furniture buying experience! Ask for Amanda Crews, She'll point you to the best with honesty and information on the products. She gives you your space while looking and knows when exactly to come back over to check on you without feeling pushed to buy. Ladies, she can get husband's to break and say yes to getting something you want.....!!!!!!! She is also more than happy to go the extra mile for her customers. She has gone 10 extra miles for me and felt like a friend the whole time. Thank you Amanda

The sales man William was awesome, he made sure everything was to my exact specifications. Everyone in the store was very nice. Was a great shopping experience, I will be back.

Karena was great to work with! We love the loveseat!

Found the perfect couch and the assistance was great. I'm happy with the 5-year protection plan in that if it's never used you get store credit! Also pleased with the delivery option. Thanks Becca!

Staff was friendly and helpful. Great variety of styles to choose from. Recommended if you are in the market for new, quality furniture.

Brendan did an excellent job !

Called & asked if they’d sell me a floor model. They agreed & within 30 minutes I had my new tv console. Love it!

Amanda was great working with us and remembering us from a few weeks prior. I do wish they would offer better discounts, especially when they are quoting people 6-20 weeks until you have the furniture. At that point, I’m wasting money and having to buy time filler furniture. I do really appreciate the warranties that they offer, but be aware that if you are military and moving prior to the 5 year warranty end, you can only redeem in ND & MT.. it DOES NOT apply to all Ashley Stores. Great Falls is privately owned. Overall, we are willing to go back for on sale items and when their back order waits are down.

Adam was very professional and knowledgeable. He helped us with everything we needed. We are very excited to get our amazing new items in our house!

The staff was very helpful. Amanda even found most of the items I picked out in clearance. They did not push unwanted items.

Adam helped us find the perfect recliner for our needs. I took advantage of a holiday coupon as well as the 0 APR financing. The crew packed us up quickly and we were on way! The recliner is extremely comfortable. Very pleased with our purchase.

Ashley at the GF location was amazing, willing to put up with my craziness! She was running all over the place trying to help me find the best couch for my new living room. Can’t wait to set it up!

Shopping experience: Employee Amanda Crews was very honest and right there to help whenever we needed! She did not make us feel rushed, and was very knowledgeable about the products! We will definitely use her anytime we go to Ashley's furniture! Delivery experience: Matt and Shawn arrived early and were very efficient, friendly, and personable! Ashley Furniture employees have amazing customer service! Service technician experience: The couch we had purchased had a manufacturer defect and Ashley Furniture was very quick to have their technician come out to fix it! Truman was on time, personable, and did not just rush through fixing our couch! We will definitely be using Ashley Furniture again! Amazing experience all around!

William was amazing! He gave us his full attention and answered every question we had. He was polite and throughly quick, thank you :).

Everybody was very nice and helpful. Like doing business with them.

Shouldn’t have to wait 16-20 weeks on furniture. Went to get money back on what I paid for, paid in cash full, now they want to send a check instead of giving cash back!! Very poor service, do not recommend this business to anyone!!

Excellent customer service.

Great customer service and knowledgeable staff.

We went in just to window shop and and ended up walking out with a brand new mattress. We were very pleased with the service of this experience and could not be happier with our purchase. Thank you to Brendan for educating us on our mattress options and taking the time to help us find the right mattress for us.

Great place, really good prices. Lots of choices and great service. Especially from Mark, he was very patient and helpful in finding the right sofa. Only 4 stars because if you are having it delivered, it can take time as I was quoted 6-20 weeks.

They had what we were looking for and we were able to purchase our new couch with no delays. Better their competition

Even though we have not received the furniture yet I feel I want to leave a review on the amazing service that your employee, Amanda from the Great Falls Montana stores She helped us find the perfect furniture. She was so patient with my jumping subjects, jumping what I’m looking for different types etc. etc. She was very knowledgeable and personable. It normally drives me crazy when I’m looking at furniture and the sales person is talking to me but Amanda, she felt like family and I felt like I was shopping for furniture with my girlfriend and I just I cannot give enough compliments to her. Thank you Amanda! Can’t wait to close on our house and get our furniture delivered.

We looked all over for the type of couch that we wanted finally ended up at Ashley and should have just went there in the first place. Great customer service very helpful and knowledgeable Brendan Wagner was who helped us and he was great.

The store’s greeter was welcoming and helpful. We were looking to purchase a Tempir-Pedic mattress. Nals assisted us through the process. He was very knowledgeable and easy to work with. The store has a great selection of mattress with good availability. It’s very nice and clean. Overall great experience.

We worked with Shawn this time. We purchased a kitchen table set and he did a thorough job explaining all the options we had in which one was the best way to go on affording it. Now hopefully we will get our kitchen set sooner rather then later with the way that shipping is now the way it is during this pandemic. Very friendly people if I do say so myself.

Was able to search for a bureau that I needed. Shawn checked availability when I found what I was looking for. Easy to check out.

Great place to shop it was my first time there and will be back again very friendly and helpful staff !

I really enjoyed my experience shopping with Ashley's. Everyone I spoke to was extremely helpful in helping me buy my very first couch. Adam was the salesperson who helped me and Haley at the front desk was also extremely helpful. Adam walked me through the process from start to finish and made buying a couch during these times of supply shortages a breeze. Thank you, Ashleys!

They have some beautiful furniture at decent prices. My biggest complaint is the long wait to get whatever it is you buy. There are very few items that are "take home today". Some of the salesmen are rather pushy. Got a couch and a bed from here. Love love love my bed! Couch on the other hand is already wearing and has damage after 6 months.

The sales staff i.e. Amanda, was extremely knowledgeable and helpful. Amanda used her skill for knowledge of decor and how to properly decorate your household to help someone like me who has no fashion sense or ability to throw a room together to look beautiful. I am so happy with Amanda‘s decor in fashion sense to make our living room look inviting and comfortable! Thank you to Ashley’s furniture and other sales staff, Amanda, I highly recommend you shop for your household decorum there!

Awesome, very friendly staff, and delivery personnel. I will tell my friends where I purchased my furniture. Thank you. Oh yes, the prices were great.

Great customer service and selection

I have been shopping for dressers and night stands for my bedroom for quite sometime. I found what I was looking for online and went into Ashley Furniture and they matched the price which saved me hundreds of dollars. Tony was very professional and helpful.

Amanda was the best. She walked me through multiple options and helped me figure out the best solution to my bedroom furniture dilemma when I wanted to upgrade to a king bed! The showroom was pristine and the dream boards are a great way to go through all options. Highly recommend!!!

What a wonderful furniture store. So many options. Great customer service too. Just bought a great leather recliner. Great warranty plans too.

The couch I wanted was more than half off online but would take 3-5 months to arrive so I called the store here in town. The man was super helpful, helped me find the last one in the state from billings and even honored the online price; it should only take 3-6 weeks which is incredible. It had great reviews online so I'm very excited to see it in person

Found the items I was looking for was in and out in 10 minutes can't wait to get my items!!!

Was treated very kindly and they were willing to work with me to get all the items I had wanted

The only reason I only gave 4 stars is the 5-8 weeks for delivery.

Was patient with us and knew all of the benefits/features of each model.

We went to Ashley’s looking to furnish our entire house. Nels was our salesman and we have been extremely disappointed with the lack of communication. We purchased over $4,000 worth of furniture with the promise that he would update us every two weeks on the whereabouts of it. They also guaranteed us our furniture would be delivered as soon as it came in. It is now September and we bought our furniture the first week of June. The only times we have got an update is when WE have called. Last month we called and were surprised to hear they had received a large chunk of our order but it had just been sitting there. Nobody contacted us. We were able to have it delivered, but only when we requested and when we reached out, if we wouldn’t have called we would still have no idea. When we ask to speak to Nels he is always gone, and the store won’t even let us leave a message for a return call back from him. They specifically said “we don’t do that here.” We were also promised our couches would be here within 12 weeks and that most of the time they arrive earlier than quoted. We picked those specific couches for that reason. And shocker, we still have a living room with no couches. We’ve been told they would be delivered in August, then it moved to September because of a mess-up at their headquarters. We called today and now it is being pushed to NOVEMBER. Again, the only reason we are aware of all these dates, is because WE had to call. What we have learned from this experience, is that Ashley’s is just another business that is happy to take your money, but doesn’t even attempt to follow through on their promises. To this day, we have never once received a call from Ashley’s Furniture. The lack of communication and follow through is the worst I’ve seen in this business. I would never recommend this store, and if I had to do it again I would go through Conlin’s Furniture, which has a great reputation and is conveniently right next door.

Great assistance, no pressure, stayed with customer through entire transaction...Great experience...

Good products .. decent prices

After visiting 2 other furniture stores, I came out disappointed and without a farmhouse TV stand. I went into the Ashley Furniture Store and was greeted by a professional young man. He guided me to the TV stands where I fell in love with a farmhouse TV stand. To make it even better, I received $50.00 off due to their upcoming Labor Day sale.

We recently were in the market for a new mattress and we had been to two other mattress stores and the prices were either way too high or they couldn't get it in for 6-8 weeks. We decided to check out Ashley's as we have had excellent experiences with them prior and it was a win! Adam helped us and was genuinely kind the entire time even with being short staffed. We saved almost $600 on our entire set up and it's exactly what we wanted plus they had it in-store. I highly recommend them to anyone .

I was greeted right away by a very friendly polite salesman named Adam! He ask me if he could help me find what I was looking for. I told him he took me to that area and explain A few shipping and delivery times it would take. I said ok let me look. He said ok just let me know if I can help! I looked and I asked a few questions! I waved at him he came right over signed up paperwork and got delivery scheduled and done! Yes I would recommend my friends and family to go there! Can’t wait to get my new Reclining Couch!

Brendan did a great job of serving us and getting us exactly what we needed.

Great furniture, great deals, and no salesman badgering, but helpful if we had questions.

We have bought most of our house stuff from Ashley’s. Adam is always our salesman he always finds us a good deal and not something this is cheaply made. He is upfront and honest!

The sales person was very friendly,he helped me very fast. Gave me a discount which was wonderful. I was in and out in 10 minutes. Very polite too. No hassle with trying to get me to buy something that I didn't want.

Upon entering the store we were greeted by Keystow who was really personable and helpful. He got us started in the right area and then left us alone to look around without someone hovering over us which was nice. He was able to look up the couple couches we were interested in and give us ETAs for each. The store was set up nicely and overall it was a pleasant experience. I cannot comment on the delivery process or the long term quality of the furniture at this point but I will return to edit my post accordingly.

Sean Murray helped us find the right rocker/recliner. He was a no pressure salesman, which we greatly appreciated. Sean got us promptly dealt with and out the door. The backroom guys were very helpful in getting our product loaded and out the door. Really appreciated that the chair was on sale.

Given the conditions the last 16 months, I wasn’t sure how buying furniture would go. All of the staff at Ashley were friendly and eager to help. My salesman, Keystow, was pleasant to work with and answered all of my questions. The delivery guys were very courteous and efficient. While I thought it may take weeks, my couch and sofa were delivered in less than a week. I’m still waiting on end tables and coffee table, but not in a hurry. I will definitely go back to Ashley when I’m looking for furniture again.

The salesman was very friendly. I was assured the mattress and frame was in stock. Imagine my suprise when I went to pick it up and the frame was not there. I am not happy with Ashley firniture. I saw the email from Isaac but his email does not work, I did try it several times, more pretending like they care and then blowing me off.

As soon as I walked in to the Great Falls Ashley Homestore I met Tony, who was friendly from the start. I told him what I was looking for and he knew that they had a floor model so I could see it first hand! I was happy I could test it out before I purchased it. I asked if it could be set up different and he quickly found the answer out and let me know there was one already on the way if I wanted to reserve it! Thanks again Tony! Would highly recommend coming to this store for your furniture needs! Very friendly workers, who will help you out if you’re not sure what you exactly want!

The time we spent at Ashley was wonderful. The sales Kady was a total lady. I pushed her and god love her no matter how she felt she smiled through the whole ordeal. Not easy buying a new living room set.. But I want to say thank you to Karena. You got what it takes to sell. Keep up the great personality 👍 .... Margaret Loss.

Great service and love the furniture I bought

My wife bought a bedframe back in March and the side frame had cracks and paint was coming off the head board. We waited 8 weeks for a replacement and that had defects with the paint as well even though I told them to check before they delivered. The installers said Ashley would call to find a solution and three weeks so far and no call.

I always like going to Ashley to look for my furniture. The salesperson is always kind and knowledgeable. Brendan was great and helping find exactly what I was looking for! He was patient as it took a couple of visits for me to settle on a choice. He wasn’t pushy which is always important to me. Thanks for all the help!

Got a beautiful set if furniture here, super happy and the guy that helped was awesome

Went here to look for a new bed, and Karena was amazing! She helped us buy the perfect mattress for our needs. Would definitely recommend her for any purchases! Thank you so much! - A&J

Very pleasant, no pressure, personal service was great. Looking forward to shopping again

What a wonderful experience...customer service at its best! Adam at the local store in Great Falls and Manager Jason made it happen that I am taken care of!! Waiting for the new couch and bed that will probably not be here for another month or two, so they arranged it and loaned me both!! Going above and beyond! Thank you!

Great service but not too pushy. We had to place an order, but the time frame fit our schedule.

An easy and a pleasure to shop there. The associate who helped us was knowledgeable and helpful.

Nels was an impressive friendly and kind sales person. My purchase was small but he made me feel good and took time to chat a little. The purchase was what I was looking for and I am happy and will shop at Ashley’s again.

Good.

Ashley Furniture had a great selection of furniture at reasonable prices. The sales staff was friendly and helpful. I was given time to make my selection without pressure. The quality of the furniture was excellent. I will be back for future purchases.

The gentleman who was helping us I believe his name is Kenneth was a very awesome polite answered any questions that we had the only issue I had was why he was helping us I don’t know if it was a manager or higher power but he kept interrupting the sale person that was helping us to tell that him that these people need help while he was helping us at the time because we were buying furniture I just think the managers and people can be just a little bit nicer and a little bit patient when you have someone helping a customer other than that he was awesome very very helpful and very nice even though we kept getting interrupted by who ever he was and the people that came in the other customers came in after we did so let your managers know they need to be a little bit nicer when their employees are helping people it was really irritating and very rude for whoever kept trying to get his attention definitely was very impatient and also there was another lady there who was also very impatient with the gentleman who was taking care of us we are a paying customer he should’ve been treated with a little bit more respect from the people he works with

I bought a recliner from Ashley furniture. It was a reasonable price and very good looking. The staff has been very nice and polite. Thank you.

The staff were all friendly and absolutely wonderful in making sure I found something that fit the image I had and were very accommodating.

They were easy to buy from. Didn't pressure me which was nice.

Very helpful, great value

Great professional setvice. Highley recomed

Friendly, helpful service. No high pressure sales as I experienced at most places in Great Falls.

Sales guy was awesome. Adam I believe was his name

Went on to get a recliner specifically. Was greeted friendly. The salesman helped us quickly showing us exactly what we were looking for. Even left us alone for a few to discuss and try out chairs. No pressure, great atmosphere. Will buy again from the Great Falls store. Even got a thank you card in mail. Hard to make out name but think the first 3 letters of saleman's name is Key.

Friendly sales staff and they don’t chase you around if you just want to look. Very pleased with product.

Was able to find something on sale, somehow it was missing some bolts but the store got what I needed right away and was supper helpful when found the issue. The table is very sturdy, happy so far.

Good experience. Associate was very helpful in tracking down the item at a nearby store and giving me an additional discount below the sale price.

Very professional staff, nice furniture, and an easy location! I love what they have to offer!!

Sales staff were knowledgeable, helpful and friendly. The on line sales price was honored and we were able to go home with the floor model as it was the only one in the store of that model (wait time for one to be ordered was too many months due to COVID issues). Personnel packed the item securely and offered advice for unloading at home. We’ll shop there again as the item is well made and sturdy. Thank you. (The only downside was the wait for the item had we had to wait and this was not in their control.)

Sean was a great help

Nels, the salesman we worked with was excellent. He made our whole experience fun and easy. I will definitely be coming back in the future.

New bed and table with great price

Great selection, great prices and super service! What more could they have done, nothing!

I haven’t received the couch I bought yet (only purchased it last Saturday), but I had a great experience purchasing it at Ashley! We looked at all the stores in great falls, and Ashley had the couch with the most features for the least expensive price! We even found similar couches without some of the features of the one I purchased that were more expensive at other stores! Nels was the associate who helped me pick out my couch! He was very professional, personable, informative, but never pushy! He made the buying experience as enjoyable and easy as it could be! If I needed to purchase furniture in the future I would definitely go to Ashley again and ask specifically for him! I can’t wait for my couch to arrive!

Very friendly staff and a good selection.

We couldnt be happier. We just got a mattress and a protector for an amazing price. Karena helped us find exactly what we needed. Hopefully soon we will be coming back for a couch too.

Nice place, friendly associates, fair prices. Will continue to shop there when I need furniture.

Entering the Ashley store in Great Falls, my senses were greeted by a wonderful fragrance. The pleasant entryway personalized the space with a furniture and wall hanging display that I immediately noted. I opened the door to the store and was greeted by a young man who continued to help.me find what I was looking for, a computer desk. When what I wanted was not in the store, I had walked around admiring the artistically placed furniture, wall hangings and accessories. The salesman showed me other available desks using terrific technology where we found the desk I had previously seen online. We ordered it, and I was given the online sale price. Everyone knew their jobs so well that it took no time to place my order. I enjoyed this shopping experience more than I can say. I will be returning today to purchase a bookcase and wall hanging I discovered to accessorize my office. Thank you for a wonderful experience!

Tony helped me find exactly what I needed. I’m very happy with the dresser and nightstand.

I am not that good with names, but I am very pleased with how friendly they were with me. Showing me different options. Being very patient with me. He was great conversationalist. Lol It's too bad he was a Jets fan!! Lol but I will still be coming back again. Thank you!

Ashley HomeStore has a big selection of fine furniture for a wide range of budgets. It’s nice to walk into a store and see a smiling, helpful, and knowledgeable salesperson.

They were super helpful, kind, and patient with my indecisiveness! I am getting super quick delivery.

I ordered a couch August 19th. It is currently January 5th and I still have not received my couch. I do understand how COVID has affected many things like shipping/availability of materials...HOWEVER, 5 months waiting for a couch that is already paid for is a little ridiculous Ashley Furniture. I did not spend nearly $1,300 on a couch to wait this long.

Best prices on what appears to be some of the better quality furniture pieces in town.

A great experience-my salesman was awesome and very helpful

Sean was our helper and he was extremely helpful answered all our questions. He was not pushy or in our face like other places we went to look for furniture like Conlins. Prices are very reasonable at Ashley’s. I would definitely recommend to my friends and would absolutely return.

Hard to buy anything you are looking at, all has to be ordered

Great experience! They ask people for help have Great attitudes. let you look around in peace and appreciate you just coming in to look around. Will do business again thank you.

Ashley’s has a great selection. Good prices. I could not have asked for better customer service. I like that they will assist you, but not follow you every minute while browsing. They also will deliver and set up your furniture.

Salesman, Adam was not pushy at all and let us shop without any pressure. Was able to great a great deal on a new mattress!

Nels was very great to work with. He listened to what exactly I was looking for and gave me time to even try it out to my liking. He was very helpful and took care of anything we needed.

Mike patch treated us very good with our purchase

Salesman Tony wasn't pushy and acquiesced to our pickup needs at another store

Shaun was my salesman and he was very nice and knowledgeable.

Excellent, friendly customer service. Really listened to what I was looking for and made the purchase very easy.

I have always had a great experience with Ashley HomeStore. The furniture quality is top notch. Jason, the General Manager in the Great Falls location, has always been very professional and to pleasure to work with. I would highly recommend Ashley to everyone.

Great customer service! Not too pushy and car salesman-like! Great prices and selection!

I was needing a better bed. Ours was horrible. Got one bed in a box!! Shoved it into my car and away we went!!! Got it home set it up and WOW what a difference a new bed makes!!! Sleepy like a baby!! Definitely would recommend to anyone Employees are great very nice Thank you !!!!

I've never been in the Store until recently..Were buying new pic,furniture..ect..I tell THEY HAVE GREAT CUSTOMER SERVICE THERE!! GINER,Was are main DUDE, the ladies up front helped me out when Giner was gone..had another DUDE help He was Great..cant remember his name..I WOULD DEFINITELY RECOMMEND ASHLEY FURNITURE!!

Our salesperson, Sean, was helpful without being pushy, friendly and very professional. We left Ashley Furniture happy with the price we paid for bedroom furniture and mattress. More importantly, we are delighted with the service we have received and are promised, and the quality of our furniture. We highly recommend this store, and we ourselves, new to Great Falls, are already loyal customers.

Prices and sales staff are fantastic

The product services representative Mike was very nice and helpful on the phone and answered my questions quickly and very friendly.

Great service! We wanted a home makeover with not too large of a budget. Went in the store and got lots of help from the staff on different themes for furniture and others for the price we wanted. Deliverers for the furniture were very nice and quick with the setup. One piece of furniture came in dented but shortly after we got a call for someone to come and fix it up, which he did and did a great and super quick job. Staff is super friendly and very helpful! Would recommend.

I have been a consumer of Ashley Furniture for many years. I have alway had good service. Recently I worked with Mike and couldn’t have been happier. He has a good eye for detail and design. I highly recommend Mike. Not only is he very talented but he is friendly and makes you feel like you have know him for years. Like I said I couldn’t be happier with my experience working with Mike. Give him a try and you will be glad you did. My only other comment is that I hope his employers know what a great employee they have.

Adam was fantastic. He was very friendly and helpful and helped us find exactly what we were looking for

As I was short on time, Ashley's hours and extended collection of Furniture gave me a chance to get exactly what I wanted. I was impressed how the sales staff worked with each other to find specifically what I wanted. I'm impressed with their cooperation with each other as well as with me

Mike was very knowledgeable and helpful. Great sale prices. Beautiful store with lots of options.

I love Ashley's! The people are so friendly and helpful! So happy I chose them to work with for my new furniture for two rooms! And, all of my accessories were 20% off!

Helpful and knowledgeable staff. Good variety during pandemic.

Nice staff

Nel was great to work with the delivery guys were very professional and even wore masks! I am very pleased with Ashley furniture . I highly recommend them for all your furniture needs!

This store was super friendly and lovely! My sales lady karena was absolutely amazing! The cashier ladies were the sweetest and the manager was amazing as well! Thank you for an amazing experience in finding a dresser!

Wes was fabulous!! He came to our house and fixed our recliner in just a few days. He was pleasant,personable and skilled in his work. Fifteen minutes later our chair was kicking back again! Thank you,thank you thank you!!

The associate Dalton was very kind and attentive. He helped me find the perfect couch for my living room and gave me advice on which color couch would look better in the room. When I buy furniture again i will definitely be going through him.

Bought a new couch from Sean, he was amazing and friendly. Highly recommend going there for your furniture needs and asking for Sean.

Very knowledgeable and lots of options. Very quick service and helpful staff.

Great experience. Wonderful service and there were many choices to choose from in every category! Brandon was very delightful and very helpful. Overall I was very happy with my experience :)

we have been waiting for over a month for are 3 piece living room set we called when it was supposed to be in and it wasn't so they gave us a 100 dollar back then called again and still no living room set very poor service never will bye here again very very dissaponted

Service and staff friendliness are superb

wanted to give Wes Ryan an awesome review he took his time with our recliners blemish great problem solver ,courteous and great customer service! Thanks Wes

Great service! Very polite salesman, Tony😊

Sales rep gave us quick reference to where things are and then allowed us to go around and look. When we found something we had questions about, the rep was very knowledgeable about the products. We decided after leaving we wanted to buy a couch and was able to call that afternoon and have it ordered over the phone.

We came in needing a mattress, fortunately Mike Patch helped us. He went above and beyond to help us after our house fire. He got us into an affordable, excellent mattress and I will be sure to return to Ashley Furniture to replace all of our living room furniture. If Mike is not there, I will come back when he is! Thank you Ashley Furniture, I had a great nights sleep.

Dalton is THE MAN!! Went in with no idea what I was doing, and he explained everything and helped me find the perfect stuff for me, not just generic things. Ask for him if you want good service!

Previously when I have gone to Ashley furniture I felt like I was constantly being pushed towards the more expensive items. I felt like I was being pushed to buy a product. But, this last time when I went in the store KARENA WHITAKER was extremely helpful! She did not push me to buy a single thing but instead, worked with me on what I knew I could afford and staying within my budget and comfort level the entire time. I felt like I was not talking to a sales person, but to a friend who just wanted to help me. I thoroughly enjoyed my last trip that I took to Ashley furniture because KARENA WHITAKER was my sales person. And every time I go there in the future I will make sure that she is my sales person. Because I genuinely don’t want to deal with the other people that I’ve dealt with before.

Sean and all the associates are so friendly, I have always had good luck with everything I have bought at ashley.

I absolutely love Ashley Furniture. Everything is always displayed so nicely. The furniture is of excellent quality and is long lasting. Dalton was informative and helpful without being overbearing. So excited to receive my new furniture.

I worked with Mike and Brandon I believe at the Great Falls, Montana location. Each of them were great at helping my husband and I find exactly what we wanted. Mike was suppose to complete the sale for us but was unfortunately out for the day, so his coworker stepped in. Brandon did awesome; he helped us break down what the price meant and even helped us incorporate a delivery and set up service for only an extra 50$. I’m very enthusiastic about this experience and highly recommend the Ashley Furniture Store

Was quick and easy.

We had a wonderful experience! Everyone was so helpful and kind! Mike was so helpful and got us the best deals! We are so excited for our new furniture to come in!

Karena and Jason went out of their way to assist us in our selecton! Extremely helpful!!

Adam is very knowledgeable and helpful when it comes to furniture repair. He takes the time to explain All issues concerning your repair. He does a great job on fixing/ repairing damaged furniture. I used him twice now for some furniture I purchased at Ashley furniture. I want call anyone else to fix my furniture but Adam and his staff. The new guy that worked with Adam was very helpful as well, I believe his name was West. Awesome job.....

Thank you to the staff at Ashley Furniture!!! I appreciate the time and effort for making me happy yesterday. They worked with me with what I wanted.

Brendan V the salesman did a great job with product info. Never any high pressure sales tactics. Excellent customer service and follow up. I will be buying all my furniture from him.

Brendan was very helpful in getting what we needed.

I wasn’t pressured to buy anything and the sales rep worked with me. Dalton (the sales rep 👨‍💼 i was with) helped me choose the proper bed and just made my experience easy. Would shop at this one particularly again.

Your store has many choices to chose from. The staff was very friendly and knowledgable. I told Connie, my sales person what I was looking for and she listened to me! If I don't buy there I know I have had a pleasant experience and I will tell others the same.

A salesman greeted us at the front door. We were looking for a bed for our grandson.He directed us in the right direction. He was very helpful and friendly. We got an excellent choice at a good price. Thank You!

Jason was knowledgeable and friendly. I highly recommend this store under his management!

Super excited to go back in a buy the couches we found. Everyone was great and helpful

recently went to Ashley furniture for a front entry table met with Brenden he showed us around, checked in with us a few times and helped us settle on something from clearance. super smooth and easy. 4 days later, a handwritten thank you card arrived in my mailbox. we didn't buy an entire bedroom suite, we spent $300 on a piece of clearance furniture, and he took the time to handwrite a note.

Great people to work with professional and friendly Fair pricing and they honor online pricing and they price match

They have a great inventory and were very helpful

Great service and beautiful furniture at a great price!

Store associates were very helpful, helped me find the right couch at the right price. Very friendly and informative.

As soon as we walked in we were greeted which we found respectful and appreciated. When we stated what we were looking for it was quickly examined where we would find which type of furniture and were given the time to "mozy" around and get a feel for what we were wanting. The gentlemen that helped us was very respectful of our space and was willing to answer questions and patient while we came to a decision. He was more than willing to work with us and find us the best deal possible. We were even able to take the furniture off the floor when they werent initially planning on doing that with that specific peice. Best place locally to shop for diversity in style, size, price and employees.

I have a rocker recliner I purchased with a 5 year warranty. I called for service because one side sits lower than the other. The service tech came out and said it was just the stuffing so he added padding to the seat (carpet padding). Now my chair is still leaning to one side and is very uncomfortable to sit in. Very unhappy with the service:

Good the salesperson nels was polite and gave us room to decide on our own we came back the next day and made our purchase

Large selection. Great personal. Good prices! I will be back.

Great service... very helpful people and good prices

I shopped for two days looking for the perfect chair and I found it at Ashley. The gal who I had talked to on my first day of shopping was not my salesperson when I made my decision but it was the young man named Sean who sealed the deal!👍🏻He was very knowledgeable about the furniture which I appreciated!

Super friendly and informative about their products and prices. Willing to do what they can to get you what you want. Calm atmosphere and you never feel pushed to make a purchase.

The staff at this store were very helpful and responded right away if I had to leave a message. They are awesome to work with and it's nice that they give a military discount.

I had called a few days ahead and spoke with sales manager about a different brand. Nels explained that Ashley Furniture made their own and I said we’d stop by as we live a distance out of town. He greeted us, took us to area where items were located and let us browse. Nels gave us a price, we checked a place near that carried original brand we were looking for. High pressure sales, then showed another set that wasn’t even leather. We returned to Ashley’s and Nels had us taken care of immediately and out the door in 10 minutes. Very professional.

Very friendly and helpful! Just wish we didn’t have to wait so long for delivery

Thanks, you were very helpful and understanding! My recliner is very comfortable and I can’t wait to get my couch!

Had a great shopping experience, the staff was helpful and available without hovering or being pushy. Cannot wait to get our new sectional in, will look here first for sure next time we are shopping for new furniture.

When we first got there we were met quickly by a sales representative and told us he didn't want to be pushy, but and explained the layout of the store. He seemed friendly, and left us alone then sometime passed and offered us a couple of small bottles of water. He was we made our way around the store and as we headed out the sales man gave us his card. From there we went to many different stores looking for a new couch. We remembered seeing an ad for a couch from Ashley so we went back asked for the salesman we're dealing with and he was every helpful in answering our questions. We would recommend them in your next furniture purchase.

Very comfortable place to browse furnishings with a helpful and courteous staff

Very knowledgeable and knew what I wanted. Showed me things but also let me look didn't follow me around

Outstanding customer service. Thanks to Nells for helping my son put this all together.

Super friendly folks. Lovely store. No pressure to buy. Can’t wait for our new couch to arrive!

EXCELLENT CUSTOMER SERVICE. Best sales experience we have had.

I went to Ashley a couple weeks ago. Nels was super professional and courteous. I didn’t end up getting my furniture from Ashley but I didn’t leave with any bad experiences. I appreciate that. Thank you!

Kenneth was very patient and professional the whole time

Sean was a great salesman, really made sure we were satisfied with our purchase and gave us many options to make sure we were happy. Great selection and great prices!

Very easy shopping experience. Kenneth was courteous and pleasant to deal with. Really nice store with alot of different types of decor choices for every budget.

My visits are always over and beyond what my expectations were when I walked in the door. I want to personally thank Mike for his friendly professionalism today. I walked out feeling like I accomplished something great.

Everyone was very friendly. They checked on me often, but also gave me space so I could look.

Sean was the sales rep and he was very helpful and friendly. He took the time to look up any questions I had. I never felt rushed and it l Took me a very long time to choose my furniture as there was so much to choose from.

Mike at Ashley Furniture in Great Falls is great! He is very knowledgeable of all products and bends over backwards to help the client. He is fun and outgoing as well!! As always, Ashley has very nice furniture and bedding in an assortment of price points to fit all budgets.

Very, very happy with our purchases and subsequent customer service from Ashley. Especially pleased with Adam, Great Falls store serviceman.

Nels Oksendahl was our sales associate. He was very knowledgeable and extremely helpful but not at all pushy. We will definitely be returning to Ashley Furniture in the future!

Nice place nice people, mike that works there is the man to talk to

We were very happy with the service provided by Nels at Ashley’s .. our king bed ensemble was due to be delivered today & was on time as promised- the 2 young men who delivered the bed even attached the headboard which wasn’t purchased at Ashley’s.. they were very polite & did a good job setting everything up. Excellent experience with Ashley’s Home Store - best price, best service & did what they promised!

Very pleasant and helpful staff. Not pushy at all. Great experience. Thanks Nel

Great customer service! from Dalton! Enjoyed the discounts today.

Great furniture shopping experience!!! The staff was super friendly and helpful. Mike was a very informative salesman. Helpful without being pushy. Gave us plenty of space to look and discuss, while still popping over to check on us and answer our questions.

I walked in and I was instantly greeted by Mike! It was a great experience and he gave me tons of advice on what mattress and kept me in budget!

Great selection and better yet they don’t follow you around and pressure the sale. We went to every furniture store here in Great Falls and they had exactly what we were looking for at a great price. Definitely would buy from again.

They made sure I got the best deal available to me. Very nice customer service.

My sales rep Dalton was great! We got a great deal also...happy campers!

Mike was amazing and very helpful. I was very impressed with my customer service. Thanks again. :)

I recently purchased a recliner here at the Great Falls store; Kayla was very knowledgeable and friendly. Thank you!

Good prices, helpful staff

Beautiful store and amazing people! Thank you for all you do!

Very pleasant. Greeted & assisted without being pushy. Will continue shopping with Ashley.

Very professional and courteous.

Sean was a great help in showing me my different options and helping me find my best options!

Good Morning I wanted to take a moment to thank y 'all for the great service I have received over the years. in the past I bought some bed panels from u. tho like most we all want change. recently I bought some home décor, a couch, bed panels, and a coffee table. I would like to thank Mike Patch personally for the kindness and the hospitality he really took the time to help me pick and choose my new home set up with the décor and furniture. I also wanted to thank the rest of the staff for the at home like feel as I walked in there was coffee and cookies with the staff members that waited at the front door to greet me made sure I met up with a staff member to help me. I look forward to working with you all again in the future. have a great day everyone Jarid Moore

Great experience. No high pressure sales. Kayla was so helpful!

Greeted by friendly staff. No pressure and all options, both new and on clearance to include promotions, were given upfront before final decisions. Reasonable pricing and payment options. Always check clearance! They have hidden gems back there sometimes.

First time. I have been there it looks like a nice place. I was looking at beds thay did a good job answering my questions

Good customer service. Went out of their way to get our chair boxed and wrapped to go back our truck. Again grwat job

nice variety and good customer service

The people were very welcoming they told us about the sale going on, and didn't hound us, gave us space to look around. Don was very helpful, friendly and funny. Definitely will be going back..

I always have gotten an additional discount when I buy here. Great customer service.

Got great deals, special shout out to Don Peavey absolutely no pressure gave me options. They will always have my business.

This was the most frustrating and disappointing experiences from Ashley Furniture. We purchased a brand new leather couch and three weeks later, WRONG COUCH! I’m more than frustrated to have bought furniture here. Mike the sales men didn’t order the right couch. Plus, as I am trying to figure out where our couch is and the other salesman, Neil’s was asking me what was the reason why I wanted this sleeper sofa couch. Really, why is it his business to know why I wanted this couch anyway? No one at Ashley Furniture store has no clue what’s going on. I will never buy from them again!!!! Very disappointing, don’t shop here.

Prices are great. Selection is awesome and our salesman Don couldn’t of been more helpful and nice. He really helped us put it all together and I was having a hard time deciding. Thank you for being so kind.

Went furniture shopping all around town and Ashley’s was the by far the best. Huge selection on anything your looking for, for any room in the house and at the best price in town you can find. Super clean super friendly and helpful staff! Adam was super knowledgeable and helped us pick out the perfect bedroom set and made sure everything was perfect! Will definitely only be buying my furniture from Ashley’s from here on.

Adam helped me pick out some furniture and was great to us. I actually went to highschool with the guy and good to seem him doing well. He was a good salesman and gave me the price I wanted for a sectional, area rug, and entertainment center. As far as furniture goes, he's probably one of the best and treated my brother and I well. Definitely plan on going there again for more.

I always have a wonderful experience at Ashley Furniture. They have great furniture and great customer service! Adam was so helpful, kind and very honest! Highly recommend!!!

We like Ashley Furniture and have bought several pieces of furniture over the last few years. We went in yesterday for a new mattress and bed. As soon as you walk in they have a sales person waiting so you can't even browse for a few minutes. Adam was at the door chomping at the bit to make a sell. He took us over to the mattresses and kept talking and talking so my husband and I couldn't even talk to each other about what we wanted to look at. I had to ask politely for Adam to leave us to look on our own and we would come get him if we had any questions. He couldn't let us be for more than a couple of minutes and he was back at it again. We did end up making a purchase as we found what we were looking for, and even though Adam had the sell, he kept pushing for more. Completely annoyed, I almost just called it off and left. I suggest Ashley Furniture as they do have great products, but I do not suggest using Adam as a sales person. Mike helped us out the last time we were in and was great! He was just busy when we arrived yesterday, next time I will ask for Mike and wait.

Non pushy sales people not like at sleep number

Mike was great to deal with. Very friendly and knowledgeable. Great transaction and very helpful loading vehicle. Highly recommended!

If you are going to buy from here make sure you ask for Mike Patch. He is very helpful and knowledgeable. Keep up the great work Mike!

Very good to work with, very helpful.

They were very professional and very helpful.

Love everything in this store excellent customer service

Our salesperson was very helpful. We haven’t received the furniture yet but we are very pleased with the attention we received !

Loved the experience we had! Mike was awesome to work with!! Would definitely be going back to Ashley furniture for our next furniture purchase.

Tiana was our Ashley rep. We were very pleased with both purchases and it was such a pleasure to work with her. She was so personable and helpful.

Don was outstanding in finding what we wanted and to make sure all ends were tied up nice and neat. Entire staff was great

Great service by Don

Great people to deal with

Not knowing exactly what kind of couch would be the right one, Nels helped us find the one to best match our home and personality. Thank you for always helping us find the perfect furniture. We loo forward to our next furniture purchase with you.

I bought a couch about 6 months ago and it is the worst couch I’ve ever owned! It’s already breaking and I’m completely unhappy with it. Better yet, while purchasing the couch the manager refused to let me have a material protection plan because my son gets sick a lot (his words). Now I’m stuck paying $1200 for a broken couch.