Ashley Store | Helena, MT 59602

Brenden W and Josh were very professional, polite and set up my couch quickly. Impressed after all this was their 12th delivery of the day on a very hot day. Thank you

They were polite and competent

Delivery Brenden W and Josh

Brendan W and Josh were great to work with. Very efficient and professional.

Cory and Brandon were able to deliver our table earlier than scheduled. They were quick and provided a great service. Thanks guys and Ashley Furniture for a very good experience.

Josh and Brandon did an amazing job! They called to let me know they were on their way, showed up very soon after. The were very proffesional and personable. Very pleased.

We had a wonderful experience x 2 with Ashley Store in Helena, MT! First, Nancy went above and beyond in helping research sleeper sofas and dressers both on the floor and online. She was friendly, prompt and knowledgeable. I highly recommend her if you are looking for new furniture in Helena. Then we had excellent “white glove” delivery service for both pieces on 2 separate dates by Brenden and Brandon. They are careful, thorough, thoughtful and friendly - despite having to bring both pieces up two flights of stairs during a heat wave! We will use Ashley Homestore again in the future!

Brenden & Josh were great! They were kind & respectful. They moved our old furniture out of the way & put the new in quickly & placed it just where we wanted it. Very good experience.

I would actually give Brenden W, Josh and Cory a 4.5, but there is no fractional grading. They were very professional, courteous and friendly. They were knowledgeable about the products they were delivering as some of them had to be assembled and they did it correctly and quickly. My only negative was that one of the pieces, an end table, fell of the end of the truck due to windy conditions. In hindsight it would probably have been best to not leave it on the lift of the truck, however I was informed and I was told Ashley would be ordering a replacement. Overall, the delivery guys did a great job.

Thank you Brenden and Brandon for delivery and set up of my new recliner. It’s going to be a joy to sit in

BRANDON

Brendan with Ashley Furniture is so nice!

Ordered a sleeper couch and had it delivered/set up in apartment. Brenden and Brandon were super helpful and did a great job!

Brenden. W and Corey came over to set up our couches. They were very cordial, and professional.

BRENDEN W. AND JOSH DID A GREAT JOB. IN AND OUT QUICKLY. BUT DONE IT THE RIGHT WAY. VERY PLEASED WITH ASHLEY FURNITURE AND THE DELIVERY AND SET UP TEAM.

Brendan W. and Josh were super efficient and did their job with respect and care.

The guys were very efficient in taking the unit apart to get in my RV trailer and they put it back together in record time. I was pretty impressed. They were polite and professional. They were Brandon and Brenden. Would ask for them again.

Brandon, Brenden, Cory were very detailed and worked well together. Very professional installation of all delivered goods and accepted the challenge with positive attitudes. These guys are the best!!!

Nancy was super helpful and got us just what we were looking for.

I bought a Purple mattress from the local Ashley and wanted to exchange it for the top model according to the 100 day Purple return policy. I was laughed at and asked how they would sell a used mattress. Purple won’t offer an exchange because I bought it from Ashley. The store sets their own return policy which means as soon as it’s delivered you better love it because NO EXCHANGES. Now I’ve been humiliated and out +$2000. Thanks for the worst customer service experience I’ve had in Helena Montana.

Nancy Ward was a delight! Friendly and fun to chat with, she helped me get the perfect power recliner I wanted at the best price possible! I would love working with her for all my future furniture needs. :)

Josh and Hunter delivered and set up our recliner so quickly and helped move other furniture to plug it in

Nancy at the Helena location was absolutely phenomenal! It’s hard now days to compete with online companies but we ran into Ashley for a couple kids mattresses. While being there we found a lounge chair and dining room table that we loved and Nancy worked with us to get us where we needed to be and stay in budget! We will absolutely be returning as long as Nancy is around to help us!

Brenden W and Josh did an excellent job with my furniture delivery. They arrived at the beginning of the delivery window, called ahead to let us know ETA. They were also very polite and helpful and accommodated my preferred delivery spot. Very quick and courteous.

Brendan and Brandon did a great job

Delivery by Brendan W and Josh was great. Everything was completed quickly and they were very helpful. Thank you.

Very friendly. Did what was asked. Fast and professional.

Salesman and delivery drivers (Brenden W. and Josh) were very polite, and helpful.

Both Brenden W. and Josh were very patient and gave me peace of mind about the missing pieces and were extremely professional.

Recently had a bedframe delivered and the guys were great (Brenden & Josh)! Normally the delivery is just to drop off at the door but they were kind enough to bring it inside which was greatly appreciated. We've always had great service when working with Ashley's across the board!

Josh and Brandon carried the stuff in. Good service.

Justin Stover is awesome! Met him today, but he will be the guy I look for for all of my furniture needs. Answered ALL of the questions and looked at ALL of the furniture with me. Helpful, patient, and kind!

Brenden and Josh did excellent. Quick set up and delivery and answered all my questions.

Brenden and Cory did a great job with my delivery! I really appreciated their willingness to put things just as I specified. Thank you for your hard work!

Brenden and Cory did a fantastic job putting the full size foundation together in a small space n the mattress. They were fast and did a wonderful job.

Brendan and Cory were great at their job

Brenden and Cory were very professional and polite. They did a great job!

Justin did a great job and was very helpful in helping me choose a new couch.

Great service and very nice delivery crew. Cory and Brandon took great care of the loveseat and navigated the long stair case with ease.

Josh and Brendan delivered my couch and were great! Super friendly and even brought it into my house even though I only had doorstep delivery. Nancy was our sales associate, and she’s always been kind and patient with us. We’ve been searching for a couch for months and have gone into Ashley multiple times and she’s always been there to help us!

Brandon and Brendan did great putting furniture in my house. Very carefully and tested all components after install. Thank you

Brendon and Brandon delivered our bed they were very nice had it set up very fast they were very polite .

Brendon and Brandon worked together as a true team and assembled the bed quickly and efficiently. They contacted me when they were on their way.

Very friendly and knowledgeable

Brendan and Cory delivered our furniture today. They were very efficient, very knowledgable on how furniture mechanisms work, and very polite and courteous.

Brendan and Cory were fast and efficient. Great guys :)

Brendin and cory did a amazing job fix a baring on a drawer and setting up our furniture

Brenden and Cory were very friendly and brought everything to my garage for me!

I had the best experience!! The people helping me were so nice and helpful. They made what I thought would be a stressful process really easy. Huge shout out to Justin, Nancy and Kylie!! Thank you!!!

The delivery was excellent and the delivery men were polite and very careful with my furniture

Always a pleasure to shop at Ashley. Super helpful staff to find me just what I'm looking for.

Brenden and Josh were nice and very helpful

Brenden and Josh did a great job delivering everything was perfect thank you very much

Appreciate the attempts the deliverers made to get the one piece up the stairs. Very good service.

Fast friendly setup.

Brenden and Josh delivered our furniture today. They were efficient, cordial and very nice young men. Thank you for getting the furniture in and set up just before the torrential downpour!

Brenden and Josh delivered our highly anticipated new bedframe today. Both of these young gentlemen were highly professional and thoughtful. I appreciated their efforts and strong backs!

Brenden and Josh just completed delivery of our new chair from Ashley. They were very quick, efficient and couteous.

Thank you Brenden W. And Josh for the easy, fast, friendly delivery!

What an amazing experience Josh and Brenden did a wonderful job delivering our furniture!!!

We recently purchased a toddler bed and dresser from Justin in Helena, MT. Justin was very helpful, quick and responsive. Not to mention, he was very friendly and easy to talk with. Great experience.

efficient and kind did a good job thanks Brenden and Josh of Ashley Store

Justin helped us today as we were looking for our dream couch! He was super willing to answer all of our questions and weigh different options as we were working within our budget. Fantastic experience. Thank you Justin!!

Great service by Brendan and Brenden. They went the extra mile!

Good selection and great customer service

Good selection, Josh and Brenden set it up quickly upon delivery.

Brandon and Brenden, delivered my new couch.The were very polite and helpful.

Brandon and Brendan were absolutely amazing! They came early and set everything up super fast!!!!

Cory and Brenden delivered couch for me, they were proffesional, polite, and did their job well! I thank them!

We received most of our furniture today and we’re very happy with how it looks. There was a shipping defect on the back of one of the end tables but the guys that delivered it noticed the ding in it and pointed it out to us. They left it with us until they get a replacement. The drivers were Cory and Brenden, they were both very helpful, patient and professional.

Great service Corey and Brenden went above and beyond to help us put our furniture together making sure everything was in the right place! The wife and I are extremely satisfied

I had a sectional delivered yesterday, and Brandon and Brenden did a wonderful job! They had the couch put together quickly and made sure that everything was in working order before leaving.

Excellent experience from the day we walked in and visited with the salesperson thru the final selection of a power loveseat. Brandon and Brenden were our delivery team and they also were outstanding.

Our experience with Ashley has been great! Nancy, Brendan and Brandon were all outstanding!!

The staff at the store were so patient and really took their time to find the right items that we needed. Especially Sara. She is the best. The delivery was early. Corey and Brendan were so good and patient with my friend. She is in assisted-living and this is her first new bed. Corey even went the extra mile to bring the comforter that she had ordered But wasn’t part of the delivery. He came back the next day to deliver it to her.

Staff at our Helena store were friendly and didn't hover when we sat in every sofa in the store. I ordered two sofas and they were delivered within the estimated lead time. Tracy scheduled the delivery and was great. Brenden and Brandon were our delivery team and were actually ahead of schedule on our delivery day, which worked fine for us. They were professional and were in and out of our house within 10 minutes. Sofas were assembled and placed with care. Great experience overall.

From my sales experience with Sara and my delivery set up with Tracy and my two deliveries with Brenden and Corey, they all did a fantastic job and were very helpful. Top notch experience!

My experience with Ashley Furniture has been A+. Nancy is an outstanding sales representative, very helpful and knows her craft! She helped me organize my orders even on her days off. The first delivery was extremely efficient! Shoutout to Joshua, Brenden, Cory and Brandon in handling our new furnitures with care and assembled them properly. Overall, doing business with Ashley was a pleasure and I would recommend them to anyone. Thank you so much, Annie G.

We went shopping on Monday and found a discounted bedroom set that would work perfectly-- and a delivery was scheduled for Saturday! Nice. Nancy was great as our salesperson, really personable and helpful, and Brendon and Brandon delivered and set up our bed and mattress. They took care with the corners in the move (we have some tight areas) and tested the nightlight before leaving. All was as expected -- thanks for making this a smooth project setting up our new bedroom!

Very helpful . Sales associates very attentive and helpful

I went in there last week dressed very casual to look at a King size mattress and foundation. Nancy met me by the mattress department and I told her what I was looking for. A couple walked in a minute later and she left me. I stayed there for some time looking and testing. The other couple had been gone for awhile and Nancy never came back to check on me. Finally, frustrated, I left. On the way out I saw her talking to another employee. Nancy caught up to me, handed me her card and said, when you figure out your price point and if you want to finance, come back and see me. I went down the street and dropped $6,200 with no financing. Lesson is to pay attention to everyone because you just might be surprised who has the money. I dressed how I did on purpose and someone failed in their job.

Cory and Brenden were so helpful and courteous when they delivered our furniture, they couldn't have been more pleasant to work with

Just had an awesome experience here. We've had our couch about a week- so it's been enough time to write a review. The couch is amazing- everything we want, and very comfortable also. The BEST part of our experience was working with the sales person on the floor, Nancy. VERY knowledgeable- VERY patient with us----- and didn't pressure us in the least bit. She came around to answer whatever questions we had---- then left us alone to discuss and figure out what we wanted to do. I mentioned her patience because I'm extremely tall--- and it took us quite a while to nail down what would work for us--- and within our budget also... Everything was great--- and we will definitely come back when we need new furniture.... Thanks! Jimmy

We received attentive and not pushy sales women on the floor that gave us the time to literally sit in every recliner in the store (more than once) before settling on our own decision- that we are still very happy with! We found out when checking stock and price it was actually 40% the posted price! We were a little bummed it was going to be be 4-6 weeks before delivery BUT we are in Montana dead winter. In negative temperatures and the most snow all season, we get the call from our delivery driver ( just into our delivery window) that they were 15 minutes out. Dakota and Brenden got our new recliner couch hauled in, set up and working in no time and took all the packaging and boxing with them when they left. Delivery was absolutely worth it!

Buying and delivery experiences both quick, friendly and professional. Delivery crew (Dakota and Brenden) were efficient and thorough, while also dealing with icy street and driveway conditions. Will shop here agin!

Dakota and Brendan were great. Even though they were late due to the weather they communicated with us to ensure we knew that they were still coming. Considering they were delivering furniture in 20 below weather they were great to deal with.

2nd Delivery - Outstanding Delivery from Brandon and Mikey Great work guys 1st Delivery The local staff was amazing to work with....Sales.....Office....and the delivery guys. Thanks to all the employees!!

Nancy and another gal (I'm so sorry I didn't catch her name) recently helped us pick out a bedroom set for our son and they were both wonderful to work with. Tracy helped get us all settled with our invoice and setting up a delivery date (for the very next day!) Brandon and Brenden delivered and set up the 4 piece set very quickly and efficiently. All around wonderful service from Ashley's and their employees. Thank you!

This place looks very professional.

Ashley staff members- Ann & Scott helped us with our mattress warranty Very Quickly & Nicely! Nate and Brenden delivered our new, and very heavy mattress, in a timely and friendly manner!! A great place to make big furniture purchases with great service!

Very nice store. Great selection, friendly attentive staff and decent prices.

Very happy with service in the store. Nate and Brenden from delivery were excellent. Friendly, helpful, and professional. They moved things around until everything was right where we wanted it!

Nate and Brenden were professional, fast and on time! 5 stars

Bought a beautiful bed from Nancy she was so nice helpful and very professional. Had my bed delivered by Taylor and Brenden, they were fast friendly and professional. Thank you all!

Manager Sean Nguyen gave us outstanding service on a motorized recliner above and beyond what we ever expected

The staff at Ashley’s are always so kind and knowledgeable. I have had Ashley Furniture in my homes for years. The pieces I have wear very well!

We moved back to Helena and went to Ashley's to buy new furniture for our home from dining area to bedrooms and in between.Nathan our wonderful salesman went above and beyond to help us measure and make sure that everything we were purchasing would fit the spaces that we had to work with and he was extremely helpful and very pleasant as we had him all over the store!! The gals behind the desk Tracy and Anni and actually everyone that we came in contact with were eager to assist us to meet all of our needs! Great people! The furniture came in and was delivered exactly when they said it would and the delivery crew Taylor & Corey were outstanding.They came in,did their assembly of all the rooms and left us with a beautifully furnished home and we love it all!! Thank-you for making what can be a somewhat stressful purchase a very pleasant experience!

Good service

We came to the store to ask for help with 1 piece of Ashley recliner that we bought online. They went out of their way to help me with no charge for part. I have been become their customer since then. Beautiful store, Price is reasonable. Friendly and helpful staff. The Living room set and bedroom set we have just bought were much cheaper than online. Its great to deal with good people. We always have great time, good conversation with everyone and good laugh there

Worst experience ever. Delivery team needs different attitude towards customers pulse if you call stating it doesn’t fit to the store and cancel you shouldn’t be bullied into keeping the item 10/10 don’t recommend shopping here if you want to be respected sales team is great however the rest of their team needs help with attitude. Damaged our walls and furniture still wanted full price not worth it to me.

From the excellent staff at the Helena store to the furniture delivery team, Cory Taylor and his partner, we were very well taken care of and love our new couch.

We found a great deal and better option when we got there. The lady who helped us was very polite and helpful.

Nate and Taylor were very friendly and professional!

This has been a positive experience... from the salesman Nathan to Anne who processed the paperwork to Josh and Toby who just delivered this beautiful chest.

The customer service here is top notch. We originally ordered a mattress that we tried out after it arrived, and weren’t satisfied. Nancy, Scott, Tracey, and the team helped us find a mattress that we wanted, allowed us to exchange it, and it was still within our price range. Not to mention, they delivered the new mattress the same day! We could not be happier. Thank you Ashley furniture.

I am so happy with the customer service, price, quality, and delivery team. I cannot say enough good things about Ashley Furniture. Thank you everyone!

I had a good experience. I needed nice mattresses for my Airbnb and Scott treated me right. Anthony and Dayne were great delivery guys too! Thank you!

Good selection fair prices.

Anthony and Dwayne delivered our couch safely. They quickly put it together, connected everything, made sure it worked in short order. They were very polite, considerate and enjoyable. We liked working with Nancy who was patient, gave us room to feel comfortable trying out couches. She was helpful in showing us options and delightful to work with. Awesome Job Helena store!

I love this furniture store. We had our sofa delivered to our house and the delivery guys, Anthony and Caine, were great! Very professional and courteous, your furniture is in good hands with them!

Been in this store a few times. Love how friendly the staff is. Suzanne has helped us find a bed and couch and hopefully more in the future. The delivery guys are super friendly and efficient.

Great service from our delivery guys! Anthony and Dayne were great! They called us when they were on the way to let us know when they would arrive. They were friendly, polite and FAST! They put a king sized bed together for us, having us check to be sure it was right where we wanted it before leaving. They also gave us some tips to strengthen the bed based on their knowledge of this particular bed. They took all the packaging with them and even asked for a vacuum cleaner to vacuum the floor! Totally recommend them! Thanks for a great experience!

Loved the quality of furniture and the salesman "Scott" was amazing!

Amazing place to work with great people to work for and with. The managers go above and beyond to take care of their Ashley family. From parties at their house, allowing their employees to have ideas and run with them to improve the business, and in general just being good people and treating their employees as people. Every day is a chance for learning and improvement and they allow their employees the time and grace to go about it. Every day is a new opportunity to make connections and help people to find the pieces they fill their home with and that will serve them for years to come.

Great service Suzanne answered all our questions

What started out as a negative experience turned good. I ordered a couch online and the online store gave me the biggest run around. Sean went above and beyond to get my couch delivered on the day that was given to me by online. Not only that, he used his personal truck to do it, and put it together for me. I appreciate the willingness to help and correct the mistakes of the online store. Thanks again Sean and Chase for making that trip for us!

I purchased $5000 worth of furniture over the phone without visually seeing the furniture. When it came delivery day the sectional and table together were to big for the space necessary. I called to speak with my salesperson Ann, to discuss exchanging the table. At that point in time I was informed that they don't offer refunds, an exchange was an option with a 30% restocking fee!!! Perfect, thanks so much Ashley Furniture for your lack of communication. That information would have stopped my initial purchase. Now I am stuck with a table that doesn't fit in my home! Terrible communication on their part. Will NEVER purchase from them again.

Helpful staff. Great selection and access to company wearhouse rather than having to wait for unknown timeframe from manufacturer. They had the same living room set another store has.. but could deliver much quicker. They also gave us the online price which saved us 100s of dollars.

Ordered a sofa and chair back in February 2022, was told it would be here no later than April 15th. Chose this store due to being told my order would be here much sooner than other options in town. Now on May 7th we are told they might be here the last week of May. They are great at make a deal of lies. Update: ugh now they have pushed it back to the last week of June. Cute 😒

Derek and Dayne did a great job with my delivery! Also, Nancy in the sales dept is absolutely wonderful to work with. Thank you Ashley!

Rude sales staff. They were great up until it came time to make a purchase. The salesperson told me everything we needed to make the purchase would be at their sales desk. We were then left to browse the store for some other items. When we were done and ready to check out they had no idea who we were and what we were trying to purchase. They told us to grab the tag ourselves even though the salesperson had already grabbed it. So we were left wandering the store trying to make a purchase. Never again.

Not much customer service

They had a big selection of items but I was disappointed in the furniture because they seemed to be all the same style and none of the rocker - recliners I was looking for. I was also looking for curio cabinets and there were none.

Beautiful furniture, so much to see and lucky enough to watch a dream come true for a family member!!

Chain store with really high prices. Only because the staff is friendly are they getting 2 stars instead of one

Brock was awesome.. he went out of his way to get me exactly what I wanted... I highly recommend Brock to help you.... Friendly and great customer service 🙂

If I could leave zero stars I would. We ordered an ottoman through their online account (while on the phone with an employee in the Helena Store). When ordering this piece, the man on the phone said that we should order online because its "probably cheaper (because they jack up prices anyways) and will probably get to us quicker than ordering in store." We made the purchase in AUGUST 2021 online, with confirmation by email. This was scheduled for delivery for NOVEMBER 21, 2021. Well it did not show up yesterday so we called and they informed us it would now not be available for delivery until FEBRUARY 2022. I'm not sure who dropped the ball here, but very frustrated that we have had a pending charge on our bank account for nearly $300 for MONTHS and now they say this. Won't be ordering any furniture through them. Extremely displeased with this situation. EDIT following reply from owner: I already called the store, was transferred by 2 people and then told they couldn't do anything to help me. They then gave me the online order phone number to cancel through them. Why are email confirmations from your store sent out if you have nothing to do with it? (it indicates orders are fulfilled through your store so tell me how you have no idea how to address online issues).

Nancy Ward is so lovely and beyond helpful! I highly highly recommend going to her for all your furniture needs!! She made the process effortless (when building a house nothing has felt effortless other than furniture shopping!) 10/10 recommend

Will never shop here again! Ordered a bed 7 months ago and was told to expect it in about a month. Called almost every two weeks to check on status and was told the bed would arrive in the next two week period. The girls that answered the phone were nice, and I knew the delay was not their fault but frustrating none the less. Finally, I messaged the corporate store about my order status and dilemma. Miraculously, the very next day, I received a phone call from the Helena store saying my bed was coming on the next truck (early September). I called again the next week and was told my bed was ready for pick up. We picked up the bed and set it up in our house right away. Got a call from the Helena store the next day. They informed me that although I picked up the correct model of bed, the order was actually someone else's. They asked me to return the bed and offered a small store credit and a loaner bed, until my order came in. I told them I paid and ordered 7 months ago and I was not giving the bed back. The manager insulted me by accusing me of being grumpy. I did not even raise my voice, but repeated that after a 7 month wait (and continually being told the bed was coming in the next 2 weeks), I was not returning the bed. This store is extremely unprofessional, particularly the manager, and I would not recommend.

This store is full of people who are ready to help you meet your furniture needs! I’ve been in multiple times over the last year trying to get furniture for our new house, but due to COVID we could never find what we wanted in stock. After months of probably driving Brock and Sheree nuts, they helped us get everything we needed to fill our home with what we wanted!! They are always willing to work with you and for you and won’t stop until you are happy!! Thanks so much! We will always come back and buy with you guys!

Got a great price + a coupon for a sleeper sofa in the color I wanted.

I love the couch but no one asked or offered protection plan and I ordered a bed they said mid June I ordered it may 20th and I still haven’t received it… then when I called they said next week then they said 3 more weeks they say aug 2nd I don’t even know if that’s true… idk not a fan of how everything has been handled trying to get help the person helped like a bunch of people and wasn’t as helpful as they should of been idk I’m not impressed at all with how they handled everything… next time I rather deal with the website and not this store…. The customer service sucks but I like the product

Gordon and Sheree were the ABSOLUTE BEST to work with. The day I came in I was extremely stressed out as my daughter was admitted to the children's hospital. I was looking for a couch big enough for my family and in the right color. They didn't rush me, were NOT pushy and were incredibly patient as I had to take a ton of phone calls. Not once did they make me feel like I was a bother. As an added bonus to their kindness and compassion they volunteered to deliver the couch to me on their days off since we live outside the delivery area. On one of the hardest days of my life they made it just a little bit easier. When they found out that my daughter was coming home for the weekend, they surprised me and delivered the couch a week early so my daughter could enjoy it with us. Never in my life have I been treated so well when buying something. Not only did I get my dream couch, I gained a new respect for how kind people can still be. Thank you from the bottom of my heart for everything you both did these past few months for me and my family!

Gordon was wonderful but the girls in the back one blonde in particular was very rude to me. She says I was yelling at her and I waz not! She made me feel very badly 😢. My husband and I went to this store thinking we would get top of the line service and product. We got top service from Gordon . Although we called 3 times to find out the status of our couch, and was given a different delivery date each time, and each time I took the day off of work to insure one of us were home. If they would have called us to reschedule that would have been fine. Although that was not the case. Although we did stop in and speak to Gordon and decided we were going to wait for our couch even though it was going over the 12 weeks. Went back to get our chairs delivered and was snapped that period I would never deal with that woman again she was very rude to me and made a very big scene and I did not appreciate the treatment. I then spoke with Gordon and he offered to bring us our refund check to our house which was very appreciative. He is a wonderful salesman. We understand that covid has affected everybody, Although you should treat your customers with respect. The woman that I spoke to has no customer service in her mind at all

The couch I was interested in (the jarreau sleeper) wasn't on the floor. I made a call and Gordon offered to put it on the floor for me the next day, he and everyone else there were super easy to work with! Couldn't've been a smoother process, even when a piece was missing through no fault of their own, they were quick to send me a replacement. Would recommend!

Gordon was extremely helpful! After searching everywhere for a comfortable living room set, we found it at Ashley! The delivery guys were very communicative. They delivered on time and were very courteous and friendly! I would highly recommend this business.

Awesome service! Gordan was super helpful in my search for some furniture. I will be giving them my business in the future.

Although this store carries nice furniture and seems to have some great reviews, our experience wasn't so great. As of the day of this writing we still haven't received the rest of our couch. We went months without any of it, this included Thanksgiving and Christmas which we hosted, sans a couch. We now have half of our couch almost 4 months later. We have recently gone to the store to talk about this issue. The manager proceeded to blame everyone and everything but would not give a resolution to our issue. He did however, offer my wife an ottoman at a "discounted" price. When we looked at the on line price we saw it was less than the offered one, with discount. He also offered gift cards to a couple chain restaurants in town. We just want our couch. This place has the market cornered in Helena but I'd advise to shop out of town.

We just recently bought a house and stopped by Ashleys to buy some stuff. Well we just kept adding more and more and Brock was awesome in helping us find what we liked. He put in work as we came in 2 days in a row and even being busy with other people he still gave us AMAZING customer service. Great prices and great staff!!

Manager was quick to make sure my issues were resolved and went out of her way to make sure my experience with the store was positive :)

This store is a joke. should have checked the reviews better. Was told my love seat was 2 weeks out. Called after 2 weeks was told it was another week out. Called again was told again a week out. Called again and was told it was in route. we'll see. I will never recommend this store to anyone in fact I'll steer them in another direction. I changed my rating from 1 star to 3 as they called the very next day to schedule my delivery. they refunded my delivery charge as well.

Nicole made us feel like family. we had a great time wondering around the store. so helpful . would recommend this store to anyone looking to work with a great company.

I recently purchased a mattress. I shopped all the sales and came back to Ashley due to the price and delivery. Gordon Gideon assisted me and he was excellent. I visited 3x and he remembered me and answered all questions without a pressure campaign. I will seek him out again in the future.

My wife and I went in to look at some bedroom sets and living room furniture. Gordon was quick to greet us and helped us through the entire process. We couldn't be more pleased with his service and are excited to get our new furniture. If you go into Ashley, ask for Gordon!

Went in "just to look" found the love seat of our dreams! (Heat and massage!) The salesman, Gordon Gideon, was the absolute, very best!

After our recent purchase with Ashley HomeStore we couldn't be happier. Cherie and Gordon truly out did themselves. Gordon did a great job making it a personal one on one experience. We also thought the that the loading crew did a fantastic job. We highly recommend going to this store if your looking for a couch for your home. Thank you

We have bought several pieces of furniture here and they have excellent customer service. Great selection too!

Stopped into Ashley to look for a new couch. We are not quite sure what we want yet, so I was mostly just browsing. Multiple employees offered assistance, and then left me to browse which I appreciated. The questions I did have were answered easily by the staff. There is a huge selection of furniture. I also really liked how each area is staged- it helped me more easily envision the furniture in my home.

Very good customer care. Had a warranty problem, they sent a tech out to our home, and approved replacement.

This was probably the best furniture buying experience I have ever had. My wife and I worked with Gordon Gideon and I cannot say enough about how great that was. He was extremely helpful without being overbearing and he was very knowledgeable about the product lines and saved us a good bit of money because of it. Usually I need 6-12 MONTHS between furniture purchases to reset but after today I would be happy to go back tomorrow! Thanks Gordon! We are looking forward to enjoying our new bar stools!

Great selection! Brock was super helpful running back and forth to check what was in stock for us. He was very patient and we never felt pushed to make a decision. Thanks!!

We needed a new sectional and Flash Gordon was on point! he helped us get the right unit for our home. process was fast and easy! This could have been a difficult process. Instead, it was super simple. The warranty, protection, price and salesman made this an great experience. Thanks bud!

Gordon helped us immensely. Received our furniture and couldn’t be happier. If you’re looking for a low pressure buying experience, ask for Gordon. Thanks again man.

I was in need of a new recliner. I stopped in at Ashley Home Store. When "Rock" asked if he could help me find something, I said yes and gave him my preferences. After a little looking around we found just the chair I wanted. The necessary paperwork was completed. The chair must be ordered - should be in within 2-3 weeks. The staff was very helpful, friendly, knowledgeable and I was able to get the chair I wanted. They have double 👍 as far as I am concerned.

Gordon is great to work with. Listens to your budget and needs. He will find best fit for you and your home.

We had such a great experience with Gordon. Very helpful and got us everything we wanted. We will def be returning

Never had a better experience shopping for Furniture! Gordon was great to deal with. He was very knowledgeable about everything I asked about! Thanks again Gordon! -Shaff

Gordon is amazing! He is helpful but not intrusive. He pointed me in the right direction and was there to answer my questions when I had them. Definitely recommend Gordon for your next purchase!

Bought two Bedroom sets, living room, and Family room set up from Gordon. He was awesome and fun to work with! He helped set us up with a payment plan so we could afford everything we needed in our new house! Thanks Gordon Gideon

Gordon was our sales rep, and we had an excellent experience from the start! He was very helpful but did not pressure us the least bit. Looked at many dining sets and after returning to the store the next day, bought a dining set with matching stools. Plan on returning to get more furniture in the future! Great store with a great staff!

Gordon helped me very much, he wasn't pushy at all and helped me so much throughout my buying process. Thank you!

I highly recommend working with Gordon! He is a great guy and makes the process easy and fun for the customer!

👎🏻 Update👎🏻 Call me to let me know my bed was in so I call back to set up a delivery time. come to find out my bed wasn’t actually there it’s been almost three weeks since I ordered the bed 😕 if the item is not in don’t call and say it is giving me false hope I shod have gone somewhere else my mom and sister who both went to different stores got their beds weeks before me and it’s the same bed 😩 I guess this is what I get for not shopping around 😡Update😡 I called them back because they did try to call me about my review and now my bed won’t be in until the end of the month It should not take a month to get a bed and when you add delivery wait time I will not see my bed until sometime next month. And when asked why it was taking so long the manager blamed everything on the Covid situation. Which yes it has slow down deliveries but other mattress stores can get you your mattress in a week or less. And for those who are wondering if there is anything you get for the long wait there is nothing but maybe an apology you are paying the same price or more like in my situation than other stores. And they will not remove your old mattress for you. I will be posting another update after I actually get my mattress but right now I would not shop here again And we have yet another excuse they’re delivery truck is “broken down” 😒and are unable to deliver my bed I am so over this. 😄I finely got my bed 😑 they set the bed to the highest height when they put it together evidently they think I’m 7 feet tall when in fact I am a short person. for all the issues I had the originally agreed to take $200 off of my order I agreed to do a couple of pillows instead of that so we didn’t have to do all the paperwork over again. They gave me two $30 pillows not even close to the original $200. I took one out of its casing just to see if it was any good and these are in fact cheap $30 pillows they are stiff and hard to lay on heading back to the store

Awesome working with Gordon G he made things happen when needed. I will be back with family as well.

Went in to look at getting a bed for my mom and dad, and they said it would be a few weeks for delivery; however I saw that many on here state that it can take much longer than that and we just couldn't risk them sleeping on the bed that they currently were on. So they went to Mattress Firm and got the same bed that they wanted at Ashley for less and it was delivered in a week and a half, and they even took the old mattress with them so that it could be disposed of. For what should be a high end furniture store they sure don't have much going for them for customer service.

I have purchased 3 separate items in the last month and have been very happy with everything. Nancy was great to deal with, honest, fair and over communicated every step of the way. When our dinning room table was delivered the two delivery drivers were great! They were kind, efficient and right on time. Would highly recommend Ashley Furniture in Helena!

Absolutely loved the service! Gordon Gideon was fabulous! We found exactly what we wanted. Definitely worth the time spent there!

Gordon was extremely helpful. He gave us time to shop, yet was available to help. It was fun and not stressful which helped us so much

Great customer service. Scott was very helpful. Everyone were wearing masks. Yay

Brock helped me out when I visited. He was very welcoming, but thankfully didn't try to sell me the whole time. Beautiful, comfortable furniture and a clean showroom.

I always get great customer service and they have an amazing selection that won't bruise your bank account.

Huge shout out to Gordon Gideon who really worked hard to get my cool chair and 1/2 with ottoman in my house the weekend before my company came! I could not be more thrilled and it looks amazing!! Thank you Shyree for working with me and making it happen. You guys are THE BEST!!

We bought a queen sleeper, a small couch and two rocker recliners on 4/6/2020. With Free White Glove Delivery. Concerning the order, the next day, 1 Bedroom was handling delivery stating that in Montana delivery was going to cost 199. We paid it. Today the delivery company wanted to ignore the paid for delivery and dump it in the street.

Choices are limited.

The delivery men were quick and polite. I appreciated their postive attitude. Definetely pleased with the service. A plus is they delived on Saturday.

We have worked with Sheree Miller twice now, and she is wonderful! Very friendly and knowledgeable. We are always confident we received a good price. Sadie was very professional and pleasant at customer service. Highly recommend!

Sheree was great to work with! She helped us get a great deal on a new bedroom set and sectional. She was patient and was able to answer all of our many questions. The delivery guys were wonderful as well, they were polite and took great care getting the furniture in our home and getting it set up. They also made double sure everything was where we wanted it before they left.

My wife likes this store.

This was the worst, never-ending experience i have had shopping anywhere. Collectively, i bought over $10,000 worth of furniture. it wasn't until I paid that they informed me most items were 3-4 weeks out. Okay, i thought, i can wait. I paid for 2 deliveries. the first delivery was for the item that were in stock (they brought the rugs but forgot the giant ladder).The second delivery came and they forgot my items (including the ladder again!) that were in stock, only some pieces of each bed came (no rails so they couldn't assemble and one bedroom set got delayed again) and the couch was the wrong color. I called the manager and she said that was the only color that couch came in and if i wanted to return it i would have to pay 30% restocking fee. This is not true because the color or the couch on the showroom floor was a caramel colored and this couch delivered was a dark brown color. We settled with the couch. Then a couple days later i noticed the night stand we got was completely water damaged and had a huge streak across it that had started peeling. the other nightstand

BUYER BEWARE!!! Had two kids beds that were made terribly. Foundation frame was made of cardboard and cheap wood. After working with the assistant manager for two days, the owner Shane made no effort and did not have any options to replace/return/fix the beds or set. I highly discourage anyone from buying from this store. They put cheap subpar products on their show floor and then have no intention to make their mistakes right when the customer comes back.

Sheree Miller has been wonderful every time I have shopped at Ashley.

Sheree Miller was great! Super helpful in finding a mattress for my daughter.

Too expensive..PLUS you have to order it😨

Great shopping experience thanks to Sheree and a great deal on some awesome furniture!

We have had nothing but good experiences at Ashley. Most recently, we worked with Scott who was knowledgeable, and was just the right amount of involved; gave us space to make our decision, but checked back to answer questions (enough, but not so much it was overbearing) and crunched numbers before we even asked, which expedited our final decision in the end. We so appreciated not having to wait around for the numbers. It made our experience buying furniture absolutely wonderful. Not only will we come here again, but we will also be recommending Scott as the "go-to" guy.

We went in looking for an entertainment stand with fireplace insert. Sheree was incredibly helpful and made shopping a breeze. Our items were in stock and we took them home the same day.

From the moment I walked in, the store is comfortable and has a great variety. Sheree was wonderful to work with and helped me find everything I wanted. Finishing up with Sarah was a continuation of a great experience. A 5 star store. I will come back for other furnishings.

Gordon was knowledgeable without being pushy. Love my new furniture and will be back again!! Thank you so much!

Thank you to Sheree Vainio for helping us get our new Earhart reclining couch! She was so nice and helpful! Great experience! ❤

We had a wonderful experience with Tori and Sheree! They were very friendly and informative with helping us find the perfect furniture. They were also mindful of our budget and helped us get the best deal! Highly recommend!

Sheree is awesome and so helpful

They most amazing group of people helped me find furniture for my new apartment. I just moved to town and they couldn't have been more kind to me! Sheree was so helpful and kind! I'm so lucky that I went to them first when looking for furniture!

We had a great experience working with Sheree at Ashley HomeStore in Helena. She was so friendly, warm, and patient answering all of our questions. With Sheree's help we were able to purchase the most amazing couch! We highly recommend buying from Ashley HomeStore in Helena

Salespeople don't seem to know anything about their own furniture

Great quality furniture and friendly, not pushy, sales professionals. My wife and I purchased an upper line Ashley matress set and we couldn't be happier.

Overpriced

Easy pick up process and VERY helpful staff. I did not do the shopping (matresses), only pick-up. One downside was no one in warehouse portion of store; had to wonder around a bit. Once I found somone, they were all over it; found the items and helped with loading. Very nice staff throughout. My wife might convince me to come back and shop; maybe.

Gordon did an amazing job and explained all of my options to me. He wasn’t pushy at all and was very easy and personable to work with!! I’ll be super happy with my bedroom set!

It's as you would expect form a big box furniture store.

I currently went to Ashley furniture and had a great experience. I was working with Tori and she helped me get the best deal and there gonna come out and set up my stuff. I just want to say a thank you to the company and tori for all her help.

we have been shopping for a mattress for some time and finally ended up at Ashley Furniture. Tori took her time with us and let us try out several different models. She was not pushy and we felt no pressure from her. We found the exact bed that we wanted and are extremely excited for it to arrive. Thanks Tori

We just bought a new mattress at Ashley Furniture this weekend and had a fantastic experience! Tori was extremely helpful and gave us so much great advice - she wasn't trying to push higher end models because she understood exactly where we were at and what we needed. Everyone in the store was super nice and helpful. Very impressed - we will definitely be back.

Ashley furniture has always been good to me but this experience was especially top notch. Salesperson Trish G. was so knowledgeable and welcoming....they have a customer for life!

We are so happy with our sectional from Ashley HomeStore! As soon as we walked in we were greeted and taken care of very helpful staff. Tori was excellent! She helped design the sectional that fits perfectly in our home! Thanks guys!

Friendly

My bride and I initially were just going to purchase a headboard from Ashley's in Helena. After talking it over and due in part to Sheree making it affordable and pointing out the benefits of purchasing more than just a headboard, we ended up purchasing a king poster bed set, chest of drawers and a dresser. Upon delivery the delivery crew forgot part of the bed set up, not a big deal. They did assemble the dresser and the chest of drawers. The next day they brought the part of the bed they forgot and assembled the bed. They did a great job and were friendly during both set ups..... Turns out we had a warrant issue with the dresser, I took pictures of it and showed it to Sheree. Her and her boss looked at and said they would warranty the dresser. Wow, couldn't be more impressed at the quick decision process, no paperwork, no calling and talking to someone in a far far away place. The dresser got delivered today. It was inspected before it left their warehouse and delivery was friendly and courteous as I have come to expect from them. I cannot say enough about how impressed I am with a local store. Sheree is a great gal to deal with. If you reading this review that means you are serious about buying. Please do yourself a favor, just go talk with Sheree, she will work with you on price and will follow up with you after the sale. Thank You Bryan

Ashley was having a no interest furniture sale recently and we were in the market for a king size bed so visited the store. Sheree greeted us with a warm welcome. After getting answers to several pointed questions, Sheree showed us several bed sets that met our specs. She really knows her products! She never hurried us along, never used any pressure, answered all our questions - and some we hadn’t thought of! We purchased a new Serta hybrid and a gorgeous sleigh frame. Definitely recommend Sheree and Ashley Homestore!

sheree was a wonderful lady & very helpful & friendly :)

Sheeree and Sarah were very friendly and helpful. We are very happy with our sectional.I would recommend buying from Helena Ashley homestore

Sheree was very helpful when we we're looking for a new couch. Easy purchase no pressure! Will definitely go back when we upgrade again.

Sheree is so friendly and helpful. It was a very straightforward process and we ended up buying a whole bedroom set when we just went in for dressers. Highly recommend Sheree and Ashley Homestore in Helena.