Ashley Store | Helena, MT 59602

Brenden & Josh delivered our furniture to Butte. They were very polite, introduced themselves and did a great job getting the furniture in the door. We love our furniture but are unhappy that they did not honor the $1000 and lower discount for Black Friday. I attached a copy of the loveseat not the couch. They are beautiful. Lauri Yelenic

We recently had furniture delivered and our delivery guys were awesome. Brenden and Jesse were very helpful and quick. Thanks again to both of them and the sales man who helped us find the perfect furniture for our new home!

Cory and Josh were great when delivering my furniture. The furniture is beautiful and in amazing condition. I got a recliner chair and a swivel chair. 10/10 would recommend Ashley!

I have recently experienced wonderful customer service at Ashley Furniture in Helena. Nancy was my salesperson who helped me on more than one occasion and she’s truly amazing! Very sweet and helpful with finding exactly what I needed at the best prices. Brenden and Josh delivered my furniture and they were excellent. They communicated well and did a great job going above and beyond. Thank you all!

Brendan and Jessie delivered our furniture and they couldn’t have been more friendly or professional. Very knowledgeable and forthright about a piece that had damage. Talked were is the whole time they were installing or setting up letting us know how they were approaching it and asking us for guidance in the display of furniture. OUTSTANDING!! Highly recommend! Thank you!

Brendan and Jesse did great job

Josh and Brenden were great! My new furniture looks awesome, thank you!

Brendan and Jesse were great

Brenden and Cory did outstanding

Cory and Brenden did a great job very polite

Josh and Brenden did a great job!

Josh and Jesse handled themselves awesomely! Got the job done fast and right. Really appreciate this service.

Josh and Jesse were very efficient on the delivery of our furniture! Called when on the way and asked if there was anything else they could do when finished. Thanks guys!

Brenden and Jessie delivered my couch tonight. They were wonderful. Great customer service! They were polite and thoughtful with asking questions about set up so it was perfect before they left.

Brendan and Jesse were fast, on time and did a great job. We love our new furniture!

Brendan and Jesse were friendly and polite! They were thorough and organized when they set up my furniture.

Brenden and Jesse were awesome, they were earlier than scheduled which I appreciated. They brought our chair in, set it up and Brenden even put the pads I had, on it for me. They asked me again if I wanted them to move some of my furniture around for my new chair. I declined but thank you for such good customer service.

Brenden & Jesse just dropped off our table and chairs. They were AWESOME! Right on time and called when they were 15 minutes away!

Brenden and Josh were great

Professional and quick! Thanks Brenden and Josh!

Brenden and Josh did an awesome job getting us set up with our new couch! Overall great guys with timely and efficient work! Would request them again if we order furniture in the future.

Chairs were delivered, assembled and in perfect condition. My delivery men, Brandon and Josh were very polite and efficient. Love the new look.

Josh and Cory were great! Very polite and efficient. You have 2 good employees

We had an excellent experience at the store. The delivery was great too. Brendan and Josh efficiently put together the furniture with pleasant attitudes.

Brenden and josh were very professional and efficent!

Brenden and Jesse delivered 2 beds and a wrap around. Very polite and informal and also quick on the install. Thanks guys

Brenden and Josh delivered our furniture and made the process very smooth and stress free.

Our delivery guys Brenden and Jesse showed up and took care of everything quickly and professionally. They were personable, efficient, and very careful with all of our things including the floors. Thanks guys!

Brenden and jesse switched out king bed for queen. They were excellent, friendly and efficient

Great communication! Prompt and easy delivery by Brenden and Jesse. Very kind gentlemen.

Brenden and Josh did awesome! They were very communicative and professional.

Brenden and Josh were very professional and helpful when delivering my furniture.

Brenden and Josh called let me know they would deliver couch in half hour. They were here on time and did great setting up couch and taking my old couch out. Thanks guys!

Brenden a Josh’s communication was excellent. They were ahead of schedule. They even offered to bring my furniture into the house! Thank you guys.

Brenden and Josh are good workers I missed the original meeting time. But called to let them know I was sorry, they had said moved on but will come back around. So even through I had missed the appointment they were ok with coming back. Super happy that I got my purchase, great couple of guys.

Brendan and Josh did great

The couch is great and they guys who delivered were awesome

The delivery service was excellent!!! Brenden and Jesse helped with delivery and they were friendly, helpful, and patient!

Delivery with my sectional was fast and professional. Brenden and Jesse did a great job, they consulted with me so that the sectional was put exactly where I wanted it. Thank you Brenden and Jesse!!

Brenden and Jesse were great to deliver and work with. They delivered my table quickly and were professional and courteous.

Brenden was awesome! He called to give me an ETA and arrived when he said. Very polite and friendly! Thanks, Brenden!

Brendan and Jesse did great work! Beyond respectful/professional individuals and plus they were unbelievably fast at setting up our sectional couch.

Brenden and Jesse were fantastic! They were kind and went above and beyond when delivering our mattresses ahead of schedule.

Brenden and Josh were very professional and nice

Amazing job and so professional. Brendan and Josh are the best!

They did great! Put everything together in record time and we’re very nice!

Brenden and Josh were incredible! They have delivered to me multiple times. Very professional and nice to talk to. Lots of knowledge and took extra precautions to make sure not to damage furniture or walls during installation!

Brenden and Josh called to ask if an earlier delivery time would work for me. Very cordial and very timely. I purchased door step delivery but they graciously placed boxes on my garage for my convenience.

Delivered as ordered. Brenden and Josh did a great job setting up the chair.

I recently had a fantastic experience with Ashley Furniture! The delivery team, Brenden and Josh, were outstanding. They arrived promptly and quickly set up my new table and chairs, ensuring everything was in perfect condition. Their professionalism and attention to detail made the entire process smooth and stress-free. I highly recommend Ashley Furniture for their quality products and excellent customer service!

Brendan and Joshua fantastic team thanks for everything!!

Brenden and Jesse did a great job

At the store, Sam was extremely helpful. She answered all of our questions and helped us find what best fit our needs and budget. Brenden and Jesse were an absolute delight when they delivered and expertly set up our furniture! They were professional and kind. I really appreciated their positive demeanors and excellent work.

I just received a delivery from Ashley Homestore and I was very impressed with the delivery guys, Brenden and Cory. Both of them were very courteous and professional during our interaction. I would definitely recommend them to anyone. Dr. Perez

Brenden and Cory

Well our trip originally started out as just going to “look” at a new couch. By the end of our visit, it turned into having a complete new living room furniture set ordered. They originally estimated 2 to 3 weeks, but the set arrived and was delivered 1 day before the 2 week mark. Brenden and Cory showed up exactly when they estimated they would arrive. They had no issues bringing the furniture into my house and were professional and very courteous. Overall, I am very satisfied with the customer service and the products that we received.

Couches are great!! Just what I was hoping for. Brenden and Cory, our delivery folks, were very professional and make very quick work of bringing and installing them. Thanks also to Brittney at the Helena Ashley Store for all of her helpful suggestions and pointing us to the right couches for our needs, lifestyle, and price point. Will be purchasing from Ashley in the future!

Brendan and Cory made it look simple! Fadt, friendly and well practiced! Sue and Steve

I recently had the pleasure of receiving a pair of recliners delivered to my home by Brenden and Jesse from Ashley Furniture, and I couldn't be more impressed with the service they provided. From start to finish, they were professional, courteous, and efficient. I truly appreciate the hard work and professionalism that Brenden and Jesse demonstrated. Great experience!

Thank you to Brenden & Jesse for your extra help with this order. A great delivery team

Excellent and timely furniture delivery from Brenden and Jesse

Brenden and Jesse were timely, professional and went above and beyond bringing things inside the house without having to ask. A plus+

Brendan and Jesse did a great job

Brandon and Josh were able to deliver early and did a fine job setting up my new mattress. Thank you!

Very impressed with the delivery service Brenden and Josh provided! Very friendly and were prompt with communication.

Delivery guys Brendan and Josh were fantastic ! Very professional , went above and beyond ! They were running ahead of schedule , and worked prompt to unload ! Great experience shopping at Ashley’s ! I will definitely shop there again for all furniture needs !

We had a very helpful salesperson, Nancy, that answered our questions and kept us informed. The delivery team of Cory & Jesse were friendly and did a great job setting up our furniture.

Brenden & Jesse were great .. set up table & cleaned up . Professional, friendly and efficient.

They were friendly, and professional. They were running ahead of time and called me to be sure that was okay. They carried my items up a small set of stairs for me even though they didn't have too. Great service

Brenden and Jesse were awesome! So helpful and kind and quick. Definitely recommend them for delivery!

Quick delivery and Brenden and Jesse delivered within a few minutes of delivery they were in and out.

Brenden And Jesse did a great job. They delivered and setup our beds very quickly. Thanks

Good customer service, Brandon and Jesse returned to replace a piece that was off

Brenden and Jesse just delivered our new recliner couch. They were extremely polite and careful. Great experience. Thanks guys!

On time and excellent service from Brenden and Jesse. Thank you.

Brendan and Jesse arrived on time

I have shopped with Ashley for several years for many different products. I've always had great experiences. My most recent experience was good but not great. In store shopping during the labor day sale, Justin was the salesman who helped me. He was patient and friendly and didn't give up when we had trouble finding a certain product. I had just moved less than one week prior and didn't have measurements of the rooms but I showed Justin some photos of the staircase and explained how it looked. He was sure the guys could fit it. With everything I ordered, it was a 2-3 week delivery window. Shortly after 3 weeks I called since I hadn't heard anything. A few items had not arrived, including chairs thst apparently were pushed out for 6 weeks. I was frustrated they didn't call to tell me this, but we agreed they would deliver everything else earlier, so that was reasonable. Delivery day. Brenden, Josh, and Cory were here. Let me say, these guys were great. Super friendly and helpful. Unfortunately the couch did not fit down the stairs. I could have returned it, buy I chose to swap the furniture that was in my living room because it would fit down the stairs. The guys kindly moved it down for me (not their job), and then proceeded to spend the next 2 hours set-up multiple sets of furniture. They were awesome. Overall I like Ashley but this recent experience left a little to be desired.

Brenden and Josh did a great job!

Delivered and setup by Brenden & Josh in fine condition.

Sofa is perfect for my small space. Brenden and Josh are very polite and were very careful bring in the sofa. Thank you guys!

Josh and Jesse absolutely killed it. Very friendly and professional guys. Got in and out very quickly. Everything set up to my expectations.

Josh and Jesse were amazing!

Thank you Brenden and Cory for such great service. Respectful and professional!!

Brenden and Josh from Ashley’s Furniture installed our new mattress swiftly and professionally. They were courteous and great to work with. Thank you very much!

Very positive experience from start to finish. Brenden and Josh were excellent delivery guys.

Cory and Jesse did a wonderful job with the delivery and assembly of our furniture. They called to let me know they in rounte, arrived on-time, and assembled our furniture timely and correctly! Thanks guys!

Quick courteous service. Stuck to appointment time perfectly. Brenden and Josh did exceptional.

Brendan and Josh did an amazing job delivering my couch! They brought it up three flights of stairs and put it together for me! Thank you guys!

Brenden and Josh, the installers, were absolutely courteous, professional and patient with our questions and requests. A pleasure to interact with both of them!!

Brenden and Josh were amazing. They set up my couch and made sure everything was good. Great customer service.

Brendon and Josh were super professional and productive. They were fast and efficient and had no problems with them. Definitely would have them deliver again and the table and bedroom we got they brought it. Had no dents no dings and everything was all good.

Had a very good experience looking for what we needed. The installment was really quick, and Cory and Sean handled the furniture with a lot of care and friendliness.

Brenden and Josh were quick, friendly, and professional! Great service. I would recommend to anyone!

Brenden and Josh were quick and respectful when they delivered a couch to my mom’s apartment at her retirement home. Thank you.

BRENDEN AND JOSH NEED A RAISE!!! They are impeccable at their job!!! I absolutely love everything that I got from Ashley’s. The delivery process was so simple and I got everything with no pressure on my end. They did it all!!!

Ashley Furniture Helena, MT- Brenden and Josh delivered our new bed, set it up and gone within 10 minutes. They were very courteous, and the customer service was excellent! Thank you!

We purchased a huge couch through Ashley’s last year, and my parents bought a whole living room worth. All our delivery guys were amazing and so very helpful. We just returned to Ashley’s to ask if they had any boxes for my daughters 10th birthday party (we are making a laser tag course) Brenden helped us load and saved back boxes and was incredibly helpful and kind. Thank you Brenden for making our daughters birthday as well!

Brenden W and Cory were excellent and went above and beyond our expectations. Appreciate those two!

Brenden and Cory were amazing. They were quick, professional, and very accommodating. Brenden took the time to show me all the features of my new couch and both of them made sure I was satisfied with everything before they left.

Great customer service and shopping experience. Brenden and Cory did a great job with setting up the sofas. They took extra care to show us how to connect everything. Very professional team!!

Brenden and Cory did a great job setting up our sofa and love seat. Quick, courteous and helpful.

Cory and Brenden did a great job, were very polite and helpful, and even searched out an answer and got back to me with the information I was looking for about my new furniture after they left. Thanks!

Brenden and Cory did a great job dropping off the mattress this morning. Kind, quick, good job.

We would like to thank the Ashley team who repaired our electric recliner. They were quick responding to us when we asked them for help after our move.

Ashley furniture is the worst place to work for. If you don’t fit in with their little group there, they will fire you. Tracey the warehouse manager is nice at first, but when some one does something against company policy and then you get the blame for it, they will not hesitate to fire you and or take money out of your check.

Brenden and Josh were amazing they got my furniture in and set up with no issues

Do not buy a mattress from them. Zero return policy if it isn't still in the plastic. If you spend a good amount of money like I did, and hate your mattress, they will not return it. I tried to contact customer service and was left hanging. Buy a mattress from a retailer who offers a warranty. Expensive lesson learned here.

Brendon and Josh did an excellent job of delivering our new mattress and removal of our existing one. Through, extremely polite and knowledgeable.

Brenden and Josh delivered my furniture earlier than planed which was great. They were ahead of schedule and called to see if they come early. They were polite, professional as well as knowledgeable about setting up my furniture There was a problem with one of the pieces and they handled it on the spot. Needless to say I was very pleased with the customer service they provided. Thanks Guys for a great job!!!

Brenden and Josh were absolutely amazing. They had great communication with me. Thanks so much

Brenden and Cory delivered our table. There were a lot of boxes and they brought them into the house as they were very heavy. Thanks Brenden and Cory.

Had a great experience working with Ashley furniture from our salesman Justin to our delivery drivers/installers Brenden W. And Cory. Everyone was very professional, nice, and easy to work with. Got a great deal in the process.

Brenden W and Cory were great! Professional and Early - great Assests to the company

Josh and Cory were awesome. They called to verify if they could deliver our bed early and did a great job installing it. They even took all the boxes and packing materials with them, so we didn't have to dispose of them.

The movers, Brenden W. and Josh, did a wonderful job of moving and assembling the furniture. Thank you!

Brenden W and Josh did a great job setting things up!

Brenden W. and Josh delivered recliner chair. They were friendly, professional and quick.

We ordered a king size tempur pedic bed and a couch. We were told 2 to 3 weeks for in store pick-up. After 2 weeks we were told they were in. We hooked up our trailer and drove an hour to Helena to find out it wasn't our couch and a full size bed was ordered instead of the king. The salesman put the price for the king, but the order number for the full size. After another 2 week wait, our king size bed came in. We had our bed delivered. It almost blew out of the pickup truck bed so they smashed and bent the king size hybrid bed with springs to fit into the short bed pickup. Hopefully, the integrity of our expensive bed wasn't compromised.

Brendan W. and Josh did a great job!! They were efficient, courteous, and even took time to help us get the new couch in the perfect location. Thanks!

This is the second time we have had an Ashley Furniture delivery by Brenden.W. He and Josh were on time and Brenden was very polite and efficient. He remembered us from an earlier delivery when he and a couple other guys delivered furniture. We were impressed with all of them.

Brenden White and Cory turned doorstep delivery into living-room delivery!

I recently had 2 couches delivered to my office by Brenden W. and Cory. I had only paid for doorstep delivery, but they brought them inside the door and gave me helpful tips as well as openned the packages for me. They truly went above and beyond the expectations and helped me tremendously!!! Way to go, Brenden W. and Cory! You are an asset to the company.

Thank you Brenden W and Cory for the early delivery and good customer service.

Brenden W. And Cory were awesome and very helpful! Thank you!

Just had furniture delivered by Brenden & Josh. They were super polite and even helped get my dog back in the house

Brenden. W and Josh were excellent help!

Josh and brenden w.

Delivered couch and chair and a half today. Brenden and Josh were great!

The installation by Brenden W. And Josh was tremendous. They were professional and explained how everything worked.

Employees at the store were very helpful and Brandon and Brenden were great delivering our new couch.

Brenden and Brandon did a fantastic job assembling my new table and chair set. They came early and were friendly and pleasant. A+ service.

Excellent delivery. Brenden W and Josh were careful and were though setting up the new sofa .

Great delivery from Brenden and Brandon! Very prompt and professional

Brenden and Brandon did a Fantastic job.

Excellent delivery

Brandon and Brenden were very professional and put our couch together quickly! I highly recommend them

Brenden.W & Josh were courteous and attentive to our needs. Excellent service!

Brendan W and Josh were excellent. Great job.

Brittany is great!

Good compromise of quality and affordability. Brendan and Brandon made delivery efficient and provided clear communications.

Brenden and Josh did an amazing job. Arrived on time and were quick and to the point. Hopefully they’ll be back for our next orders.

Brenden and Josh were great to work with. I asked them to change the furniture around a few times and they did it with a smile on their faces!

I had a terrific experience buying a new Queen bed at Ashley. Brendan and Brandon delivered it and set it up. They are such nice young men. They were very professional and so polite and did a great setup. Thank you so much!

Brenden W and Josh were great with the delivery. Called ahead and were prompt and friendly.

When we first came to the store we worked with a wonderful salesman named Justin, and I wish we had waited for a day that he had been working. We walked in knowing exactly what we wanted, financing application approved and ready, it could not have been an easier sale. We encountered an employee named Britney and when I saw she was awful, that is an understatement; she was absolutely terrible, not only was she incredibly rude to my husband and I, she was also incredibly rude to her coworkers such as our wonderful checkout girls, Vera and Gayle. I can understand that from a sales point that it’s frustrating to sell someone else’s quote, but we had also brought in additional service that would have been sold under her name had she had an even remotely acceptable attitude, i instead steered my mom way clear of the woman and sent her to Scott, who was amazing. I have never ever been treated so poorly by someone whose entire job is a combination of sales and customer service, both of which she failed miserably at. I very rarely leave reviews, but this was our first experience purchasing furniture as a married couple, and this woman ruined that for us, we had planned at looking at mattresses, pictures to add to our bedroom and living room set and she made it so uncomfortable that we couldn’t even do that. I have NEVER been so upset by a salesperson in my life, and I leave this review to warn people to work with anyone there except Britney as the rest of them were great. Not to be a Karen, but I absolutely intend to speak with her manager.

Brenden and Brandon were great. They were very friendly and courteous and took great care with the truck to avoid the shrubbery.

Brandon and Brenden arrived a few minutes ahead of my delivery window and called to make sure that was ok. They unloaded my table and chairs with care and the boxes all appeared undamaged. Highly recommend this delivery service!

Brenden W , Josh and Cory where fabulous when moving my furniture in and setting it up . Brenden w , even showed me how to take things apart and put it all back together just in case I ever need to do it .they where also sweet to my daughter who just wanted to see what they where doing . Highly recommend them !

HELENA MT: Brenden and Brandon we very polite and professional. Great delivery. Great employees. Tracy was nice to work with as well. Thank you!!!

Brenden and Brandon delivered and installed our 2 couches insanely fast! They were very considerate and efficient. Thanks!

Brendon and Brandon did a great job. They were polite, congenial and very efficient! Next time we have a delivery from Ashley we hope they are the ones to do it!

Brendan W and Josh were great.

Brenden W. and Josh did a great job, both very professional and respectful.

Brendan W., and Josh arrived right on time, consulted with us on best placement for the bedroom set and then went right to work. Very happy with our furniture and delivery.

Brenden josh and Cory were excellent,very professional.

Brandon and Josh were wonderful courteous friendly and they should get a real brownie for their hard work

Josh and Brandon did an excellent job! Thanks. Great bed

Delivery drivers Brenden and Josh were so friendly and polite. They did a great job moving furniture around. We love our new Cresswell sectional!

Brenden W. and Josh were a great team, thank you for delivering our table!

Brandon and Brenden were quick and helpful loading it into our garage!

Brendan and Josh delivered our couch and they were so helpful and kind! Amazing service! Thank you guys!

Brenden W. and Josh delivered the item. They were quick and knew exactly how to assemble it. Nancy, at the store, was nice and helpful. The only negative is that they don't haul away old items anymore.

Brenden White and Josh were completely amazing in their work thanks guys for all your hard work

Brenden w and Josh were great

We ordered a new couch and they held it for us until we could accept delivery. They delivered it to us the same day we called and Brenden and Brandon were courteous and on time, helping us facilitate an easy delivery into our space.

Brendan and Brandon from Ashley Furniture in Helena MT did a wonderful job delivering and setting up our furniture delivery. Thanks Guys!!!

Brenden and Cory were great in and out fast and set everything up how I wanted it

Brenden W, Josh and Cory did a great job getting big furniture into a small space. They were respectful of me and my property.

We walked in and found what we wanted. They gave us a great price. No pressure salesman, and friendly and courteous staff. We will shop here again.

Brenden and Brandon did an excellent job for us installing our new bed!! Thank you!!

I just want to say that Brenden, Josh, and Cory did a fantastic job on the delivery and set-up of the bedroom sets I purchased. They were very quick and efficient, making a big job seem easy. I appreciate the job they did.

Brenden W. and Josh delivered our sofa and love seat today. They deserve 10 stars! The furniture hardly fit through our doorway but they persisted...I appreciate that they didn't give up. Thank you guys!

The shopping experience was nice. We worked with Scott, who was very knowledgeable and low pressure, yet he was always nearby to answer questions. He worked until we had a deal that satisfied our needs. Unfortunately, he was not apparently not aware of the required distance our couches had to be from the wall. This was a deal breaker for our house. When we went back to find replacement couches, he was not there to help us get a good deal. So we paid the same price for an inferior product. But we needed it soon and we live an hour away from the store, so coming back another day was not a good option either. I should also note that we had purchased the original couches on the last day of a sale, so we lost that sale price because we had to switch to another product. I felt that we should have been given the sale price on the second set because it wasn't our fault we were given false info on the first set, intentionally or not. I would still like to have this made right if Ashley Furniture is willing to look into it. Once the couches arrived at the store, we were notified that delivery would be the next day during our work hours and no change in time was allowed. I had to take off work to meet the installers. Brendon W. and Josh quickly and carefully moved the couches and cocktail table into our house and set them up. I had been told they would walk us through the functions and answer any questions, but they did not offer any information, and only answered questions I asked to their ability. They were not completely familiar with all the buttons and had to struggle a little to get the LED lights under the edge of the couches to work. I don't think they had even hooked up the power cord for that option when I asked about it. They were friendly and as helpful as they could be under the circumstances. Overall it was a good experience. But buyers beware of these possible pitfalls.

Brenden W and Josh delivered new furniture to my house. They were courteous, knowledgeable and quick! I am very pleased!

Brenden and Brandon from Ashley Furnture were excellent. As wasVera who answered a question today.

Brenden and Brandon delivered my daughter’s new dresser. Upon unboxing it, they noticed that there was damage to the dresser. They went over and beyond what they needed to do to accommodate me and were able to get a new dresser back to my home within 30 minutes. They were kind and understood that I did not want my daughter to have to wait another 2-4 weeks for a new dresser to be shipped out. They spoke to a few different people and were able to resolve the issue quickly. Thank you Brenden and Brandon for having a great work ethic and using great customer service skills! I am a happy customer! :) Also, I would like to add that Nancy ward has helped me many times with my furniture needs in Helena. She knows her stuff and is a joy to work with. If you are needing new furniture, I would recommend that you go see her.

Brenden and Brandon were professional and fast!

Brendan and brandon were professional, polite, timely, and very helpful.

Very professional, polite service. Brendan W and Josh were great to work with and did an outstanding job.

I had a recliner delivered by Brendan W and Josh today. They did a great job and were very friendly! Thank you for going above and beyond my expectations, I appreciate you both!

Great experience from walking in the door of the showroom all the way through delivery by Brenden.W and Josh. Justin on the sales floor was the perfect salesmen to deal with! No pressure from him to buy. He listened to exactly what we were looking for and got the recliner delivered the next morning! Wpuld purchase from Ashley again.

Brenden W, Josh, and Cory just delivered our couch, they got it in and assembled in less than 20 minutes. They called ahead to let me know they will be at my house shortly, they were just across the street doing a delivery. Very friendly and efficient. Couch is soft and very comfortable.

The guys did a great job! They were very quick, careful, and efficient.

Delivery on time and quick setup by Brenden W. & Josh. A little incident coming in our front door(inside front door frame came off on the side) but we will get it fixed.

Brendan W. And Josh were great delivering the pieces we ordered. Great communication all around. I also appreciated the gal that we purchased the furniture from, but her name unfortunately slipped my mind.

Brendan and Brandon we very friendly and efficient on delivering our furniture. I'm enjoying the new couches that we received from Ashley and the communication that came with it.

Great guys who delivered our furniture today really appreciated Brandon and Brenden. Love my new furniture

Brenden & Brandon did a great job would recommend them again

Brenden W and Josh were very professional, polite and set up my couch quickly. Impressed after all this was their 12th delivery of the day on a very hot day. Thank you

They were polite and competent

Delivery Brenden W and Josh

Brendan W and Josh were great to work with. Very efficient and professional.

Cory and Brandon were able to deliver our table earlier than scheduled. They were quick and provided a great service. Thanks guys and Ashley Furniture for a very good experience.

Josh and Brandon did an amazing job! They called to let me know they were on their way, showed up very soon after. The were very proffesional and personable. Very pleased.

We had a wonderful experience x 2 with Ashley Store in Helena, MT! First, Nancy went above and beyond in helping research sleeper sofas and dressers both on the floor and online. She was friendly, prompt and knowledgeable. I highly recommend her if you are looking for new furniture in Helena. Then we had excellent “white glove” delivery service for both pieces on 2 separate dates by Brenden and Brandon. They are careful, thorough, thoughtful and friendly - despite having to bring both pieces up two flights of stairs during a heat wave! We will use Ashley Homestore again in the future!

Brenden & Josh were great! They were kind & respectful. They moved our old furniture out of the way & put the new in quickly & placed it just where we wanted it. Very good experience.

I would actually give Brenden W, Josh and Cory a 4.5, but there is no fractional grading. They were very professional, courteous and friendly. They were knowledgeable about the products they were delivering as some of them had to be assembled and they did it correctly and quickly. My only negative was that one of the pieces, an end table, fell of the end of the truck due to windy conditions. In hindsight it would probably have been best to not leave it on the lift of the truck, however I was informed and I was told Ashley would be ordering a replacement. Overall, the delivery guys did a great job.

Thank you Brenden and Brandon for delivery and set up of my new recliner. It’s going to be a joy to sit in

BRANDON

Brandon with Ashley Furniture is very nice and polite.

Ordered a sleeper couch and had it delivered/set up in apartment. Brenden and Brandon were super helpful and did a great job!

Brenden. W and Corey came over to set up our couches. They were very cordial, and professional.

BRENDEN W. AND JOSH DID A GREAT JOB. IN AND OUT QUICKLY. BUT DONE IT THE RIGHT WAY. VERY PLEASED WITH ASHLEY FURNITURE AND THE DELIVERY AND SET UP TEAM.

Brendan W. and Josh were super efficient and did their job with respect and care.

The guys were very efficient in taking the unit apart to get in my RV trailer and they put it back together in record time. I was pretty impressed. They were polite and professional. They were Brandon and Brenden. Would ask for them again.

Brandon, Brenden, Cory were very detailed and worked well together. Very professional installation of all delivered goods and accepted the challenge with positive attitudes. These guys are the best!!!

Nancy was super helpful and got us just what we were looking for.

I bought a Purple mattress from the local Ashley and wanted to exchange it for the top model according to the 100 day Purple return policy. I was laughed at and asked how they would sell a used mattress. Purple won’t offer an exchange because I bought it from Ashley. The store sets their own return policy which means as soon as it’s delivered you better love it because NO EXCHANGES. Now I’ve been humiliated and out +$2000. Thanks for the worst customer service experience I’ve had in Helena Montana.

Nancy Ward was a delight! Friendly and fun to chat with, she helped me get the perfect power recliner I wanted at the best price possible! I would love working with her for all my future furniture needs. :)

Josh and Hunter delivered and set up our recliner so quickly and helped move other furniture to plug it in

Brandon and Brenden did an amazing job! They have been to my house multiple times. Delivering everything from tables, sofas, and beds!

Brenden W and Josh did an excellent job with my furniture delivery. They arrived at the beginning of the delivery window, called ahead to let us know ETA. They were also very polite and helpful and accommodated my preferred delivery spot. Very quick and courteous.

Brendan and Brandon did a great job

Delivery by Brendan W and Josh was great. Everything was completed quickly and they were very helpful. Thank you.

Very friendly. Did what was asked. Fast and professional.

Salesman and delivery drivers (Brenden W. and Josh) were very polite, and helpful.

Both Brenden W. and Josh were very patient and gave me peace of mind about the missing pieces and were extremely professional.

Recently had a bedframe delivered and the guys were great (Brenden & Josh)! Normally the delivery is just to drop off at the door but they were kind enough to bring it inside which was greatly appreciated. We've always had great service when working with Ashley's across the board!

Josh and Brandon carried the stuff in. Good service.

Justin Stover is awesome! Met him today, but he will be the guy I look for for all of my furniture needs. Answered ALL of the questions and looked at ALL of the furniture with me. Helpful, patient, and kind!

Brenden and Josh did excellent. Quick set up and delivery and answered all my questions.

Brenden and Cory did a great job with my delivery! I really appreciated their willingness to put things just as I specified. Thank you for your hard work!

Brenden and Cory did a fantastic job putting the full size foundation together in a small space n the mattress. They were fast and did a wonderful job.

Brendan and Cory were great at their job

Brenden and Cory were very professional and polite. They did a great job!

Justin did a great job and was very helpful in helping me choose a new couch.

Great service and very nice delivery crew. Cory and Brandon took great care of the loveseat and navigated the long stair case with ease.

Josh and Brendan delivered my couch and were great! Super friendly and even brought it into my house even though I only had doorstep delivery. Nancy was our sales associate, and she’s always been kind and patient with us. We’ve been searching for a couch for months and have gone into Ashley multiple times and she’s always been there to help us!

Brandon and Brendan did great putting furniture in my house. Very carefully and tested all components after install. Thank you

Brendon and Brandon delivered our bed they were very nice had it set up very fast they were very polite .

Brendon and Brandon efficiently delivered the loveseat to my front door. However, they notified me of change in delivery time 15 minutes before they arrived, and I was at the doctor’s office since it was more than an hour early. Luckily, I connected with them.

Very friendly and knowledgeable

Brendan and Cory delivered our furniture today. They were very efficient, very knowledgable on how furniture mechanisms work, and very polite and courteous.

Brendan and Cory were fast and efficient. Great guys :)

Brendin and cory did a amazing job fix a baring on a drawer and setting up our furniture

Brenden and Cory were very friendly and brought everything to my garage for me!

I had the best experience!! The people helping me were so nice and helpful. They made what I thought would be a stressful process really easy. Huge shout out to Justin, Nancy and Kylie!! Thank you!!!

The delivery was excellent and the delivery men were polite and very careful with my furniture

Always a pleasure to shop at Ashley. Super helpful staff to find me just what I'm looking for.

Brenden and Josh were nice and very helpful

Brenden and Josh did a great job delivering everything was perfect thank you very much

Appreciate the attempts the deliverers made to get the one piece up the stairs. Very good service.

Fast friendly setup.

Brenden and Josh delivered our furniture today. They were efficient, cordial and very nice young men. Thank you for getting the furniture in and set up just before the torrential downpour!

Brenden and Josh delivered our highly anticipated new bedframe today. Both of these young gentlemen were highly professional and thoughtful. I appreciated their efforts and strong backs!

Brenden and Josh just completed delivery of our new chair from Ashley. They were very quick, efficient and couteous.

Thank you Brenden W. And Josh for the easy, fast, friendly delivery!

What an amazing experience Josh and Brenden did a wonderful job delivering our furniture!!!

We recently purchased a toddler bed and dresser from Justin in Helena, MT. Justin was very helpful, quick and responsive. Not to mention, he was very friendly and easy to talk with. Great experience.

efficient and kind did a good job thanks Brenden and Josh of Ashley Store

Justin helped us today as we were looking for our dream couch! He was super willing to answer all of our questions and weigh different options as we were working within our budget. Fantastic experience. Thank you Justin!!

Great service by Brendan and Brenden. They went the extra mile!

Good selection and great customer service

Good selection, Josh and Brenden set it up quickly upon delivery.

Brandon and Brenden, delivered my new couch.The were very polite and helpful.

Brandon and Brendan were absolutely amazing! They came early and set everything up super fast!!!!

Cory and Brenden delivered couch for me, they were proffesional, polite, and did their job well! I thank them!

We received most of our furniture today and we’re very happy with how it looks. There was a shipping defect on the back of one of the end tables but the guys that delivered it noticed the ding in it and pointed it out to us. They left it with us until they get a replacement. The drivers were Cory and Brenden, they were both very helpful, patient and professional.

Great service Corey and Brenden went above and beyond to help us put our furniture together making sure everything was in the right place! The wife and I are extremely satisfied

I had a sectional delivered yesterday, and Brandon and Brenden did a wonderful job! They had the couch put together quickly and made sure that everything was in working order before leaving.

Excellent experience from the day we walked in and visited with the salesperson thru the final selection of a power loveseat. Brandon and Brenden were our delivery team and they also were outstanding.

Our experience with Ashley has been great! Nancy, Brendan and Brandon were all outstanding!!

The staff at the store were so patient and really took their time to find the right items that we needed. Especially Sara. She is the best. The delivery was early. Corey and Brendan were so good and patient with my friend. She is in assisted-living and this is her first new bed. Corey even went the extra mile to bring the comforter that she had ordered But wasn’t part of the delivery. He came back the next day to deliver it to her.

Staff at our Helena store were friendly and didn't hover when we sat in every sofa in the store. I ordered two sofas and they were delivered within the estimated lead time. Tracy scheduled the delivery and was great. Brenden and Brandon were our delivery team and were actually ahead of schedule on our delivery day, which worked fine for us. They were professional and were in and out of our house within 10 minutes. Sofas were assembled and placed with care. Great experience overall.

From my sales experience with Sara and my delivery set up with Tracy and my two deliveries with Brenden and Corey, they all did a fantastic job and were very helpful. Top notch experience!

My experience with Ashley Furniture has been A+. Nancy is an outstanding sales representative, very helpful and knows her craft! She helped me organize my orders even on her days off. The first delivery was extremely efficient! Shoutout to Joshua, Brenden, Cory and Brandon in handling our new furnitures with care and assembled them properly. Overall, doing business with Ashley was a pleasure and I would recommend them to anyone. Thank you so much, Annie G.

We went shopping on Monday and found a discounted bedroom set that would work perfectly-- and a delivery was scheduled for Saturday! Nice. Nancy was great as our salesperson, really personable and helpful, and Brendon and Brandon delivered and set up our bed and mattress. They took care with the corners in the move (we have some tight areas) and tested the nightlight before leaving. All was as expected -- thanks for making this a smooth project setting up our new bedroom!

Very helpful . Sales associates very attentive and helpful

I went in there last week dressed very casual to look at a King size mattress and foundation. Nancy met me by the mattress department and I told her what I was looking for. A couple walked in a minute later and she left me. I stayed there for some time looking and testing. The other couple had been gone for awhile and Nancy never came back to check on me. Finally, frustrated, I left. On the way out I saw her talking to another employee. Nancy caught up to me, handed me her card and said, when you figure out your price point and if you want to finance, come back and see me. I went down the street and dropped $6,200 with no financing. Lesson is to pay attention to everyone because you just might be surprised who has the money. I dressed how I did on purpose and someone failed in their job.

Cory and Brenden were so helpful and courteous when they delivered our furniture, they couldn't have been more pleasant to work with

Just had an awesome experience here. We've had our couch about a week- so it's been enough time to write a review. The couch is amazing- everything we want, and very comfortable also. The BEST part of our experience was working with the sales person on the floor, Nancy. VERY knowledgeable- VERY patient with us----- and didn't pressure us in the least bit. She came around to answer whatever questions we had---- then left us alone to discuss and figure out what we wanted to do. I mentioned her patience because I'm extremely tall--- and it took us quite a while to nail down what would work for us--- and within our budget also... Everything was great--- and we will definitely come back when we need new furniture.... Thanks! Jimmy

We received attentive and not pushy sales women on the floor that gave us the time to literally sit in every recliner in the store (more than once) before settling on our own decision- that we are still very happy with! We found out when checking stock and price it was actually 40% the posted price! We were a little bummed it was going to be be 4-6 weeks before delivery BUT we are in Montana dead winter. In negative temperatures and the most snow all season, we get the call from our delivery driver ( just into our delivery window) that they were 15 minutes out. Dakota and Brenden got our new recliner couch hauled in, set up and working in no time and took all the packaging and boxing with them when they left. Delivery was absolutely worth it!

Buying and delivery experiences both quick, friendly and professional. Delivery crew (Dakota and Brenden) were efficient and thorough, while also dealing with icy street and driveway conditions. Will shop here agin!

Dakota and Brendan were great. Even though they were late due to the weather they communicated with us to ensure we knew that they were still coming. Considering they were delivering furniture in 20 below weather they were great to deal with.

2nd Delivery - Outstanding Delivery from Brandon and Mikey Great work guys 1st Delivery The local staff was amazing to work with....Sales.....Office....and the delivery guys. Thanks to all the employees!!

Nancy and another gal (I'm so sorry I didn't catch her name) recently helped us pick out a bedroom set for our son and they were both wonderful to work with. Tracy helped get us all settled with our invoice and setting up a delivery date (for the very next day!) Brandon and Brenden delivered and set up the 4 piece set very quickly and efficiently. All around wonderful service from Ashley's and their employees. Thank you!

This place looks very professional.

Ashley staff members- Ann & Scott helped us with our mattress warranty Very Quickly & Nicely! Nate and Brenden delivered our new, and very heavy mattress, in a timely and friendly manner!! A great place to make big furniture purchases with great service!

Very nice store. Great selection, friendly attentive staff and decent prices.

Very happy with service in the store. Nate and Brenden from delivery were excellent. Friendly, helpful, and professional. They moved things around until everything was right where we wanted it!

Nate and Brenden were professional, fast and on time! 5 stars

Bought a beautiful bed from Nancy she was so nice helpful and very professional. Had my bed delivered by Taylor and Brenden, they were fast friendly and professional. Thank you all!

Manager Sean Nguyen gave us outstanding service on a motorized recliner above and beyond what we ever expected

The staff at Ashley’s are always so kind and knowledgeable. I have had Ashley Furniture in my homes for years. The pieces I have wear very well!

We moved back to Helena and went to Ashley's to buy new furniture for our home from dining area to bedrooms and in between.Nathan our wonderful salesman went above and beyond to help us measure and make sure that everything we were purchasing would fit the spaces that we had to work with and he was extremely helpful and very pleasant as we had him all over the store!! The gals behind the desk Tracy and Anni and actually everyone that we came in contact with were eager to assist us to meet all of our needs! Great people! The furniture came in and was delivered exactly when they said it would and the delivery crew Taylor & Corey were outstanding.They came in,did their assembly of all the rooms and left us with a beautifully furnished home and we love it all!! Thank-you for making what can be a somewhat stressful purchase a very pleasant experience!

Good service

We came to the store to ask for help with 1 piece of Ashley recliner that we bought online. They went out of their way to help me with no charge for part. I have been become their customer since then. Beautiful store, Price is reasonable. Friendly and helpful staff. The Living room set and bedroom set we have just bought were much cheaper than online. Its great to deal with good people. We always have great time, good conversation with everyone and good laugh there

Worst experience ever. Delivery team needs different attitude towards customers pulse if you call stating it doesn’t fit to the store and cancel you shouldn’t be bullied into keeping the item 10/10 don’t recommend shopping here if you want to be respected sales team is great however the rest of their team needs help with attitude. Damaged our walls and furniture still wanted full price not worth it to me.

From the excellent staff at the Helena store to the furniture delivery team, Cory Taylor and his partner, we were very well taken care of and love our new couch.

We found a great deal and better option when we got there. The lady who helped us was very polite and helpful.

Nate and Taylor were very friendly and professional!

This has been a positive experience... from the salesman Nathan to Anne who processed the paperwork to Josh and Toby who just delivered this beautiful chest.

The customer service here is top notch. We originally ordered a mattress that we tried out after it arrived, and weren’t satisfied. Nancy, Scott, Tracey, and the team helped us find a mattress that we wanted, allowed us to exchange it, and it was still within our price range. Not to mention, they delivered the new mattress the same day! We could not be happier. Thank you Ashley furniture.

I am so happy with the customer service, price, quality, and delivery team. I cannot say enough good things about Ashley Furniture. Thank you everyone!

I had a good experience. I needed nice mattresses for my Airbnb and Scott treated me right. Anthony and Dayne were great delivery guys too! Thank you!

We have received nothing but good service from Ashley Furniture in Helena. I've had to have 2 repairs done now on my new couch/love seat set, one which was a manufacturing deficit and one that was our fault (actually the dog) and both times they took care of us with no issues. We will definitely continue to give them our business.

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Good selection fair prices.

Anthony and Dwayne delivered our couch safely. They quickly put it together, connected everything, made sure it worked in short order. They were very polite, considerate and enjoyable. We liked working with Nancy who was patient, gave us room to feel comfortable trying out couches. She was helpful in showing us options and delightful to work with. Awesome Job Helena store!

I love this furniture store. We had our sofa delivered to our house and the delivery guys, Anthony and Caine, were great! Very professional and courteous, your furniture is in good hands with them!

Been in this store a few times. Love how friendly the staff is. Suzanne has helped us find a bed and couch and hopefully more in the future. The delivery guys are super friendly and efficient.

Great service from our delivery guys! Anthony and Dayne were great! They called us when they were on the way to let us know when they would arrive. They were friendly, polite and FAST! They put a king sized bed together for us, having us check to be sure it was right where we wanted it before leaving. They also gave us some tips to strengthen the bed based on their knowledge of this particular bed. They took all the packaging with them and even asked for a vacuum cleaner to vacuum the floor! Totally recommend them! Thanks for a great experience!

I have had major surgery and was needing a lift chair. A friend suggested Ashley Home Store. The salesman was great and he saved me over $400 on the chair with special pricing and a discount. We took the chair home the same day! Thank you Ashley Furniture.

Great service Suzanne answered all our questions

What started out as a negative experience turned good. I ordered a couch online and the online store gave me the biggest run around. Sean went above and beyond to get my couch delivered on the day that was given to me by online. Not only that, he used his personal truck to do it, and put it together for me. I appreciate the willingness to help and correct the mistakes of the online store. Thanks again Sean and Chase for making that trip for us!

I purchased $5000 worth of furniture over the phone without visually seeing the furniture. When it came delivery day the sectional and table together were to big for the space necessary. I called to speak with my salesperson Ann, to discuss exchanging the table. At that point in time I was informed that they don't offer refunds, an exchange was an option with a 30% restocking fee!!! Perfect, thanks so much Ashley Furniture for your lack of communication. That information would have stopped my initial purchase. Now I am stuck with a table that doesn't fit in my home! Terrible communication on their part. Will NEVER purchase from them again.

Helpful staff. Great selection and access to company wearhouse rather than having to wait for unknown timeframe from manufacturer. They had the same living room set another store has.. but could deliver much quicker. They also gave us the online price which saved us 100s of dollars.

Ordered a sofa and chair back in February 2022, was told it would be here no later than April 15th. Chose this store due to being told my order would be here much sooner than other options in town. Now on May 7th we are told they might be here the last week of May. They are great at make a deal of lies. Update: ugh now they have pushed it back to the last week of June. Cute 😒

I disputed the transaction with this business due to their shady practices and won! I recommend if you do any business here put it on a major credit card so you have the ability to dispute the transaction. Overall I would just recommend going some place else. There is a reason this place only has 1 star. Beware if you buy something here they have an all sales are final policy in which they give you no heads up about. Also we found much more high quality products at other stores with no hassle. Their manager follows a fraudulent practices that I doubt would hold up in court. Also he is incredibly rude as you can see by his replies in this thread.

Derek and Dayne did a great job with my delivery! Also, Nancy in the sales dept is absolutely wonderful to work with. Thank you Ashley!

Rude sales staff. They were great up until it came time to make a purchase. The salesperson told me everything we needed to make the purchase would be at their sales desk. We were then left to browse the store for some other items. When we were done and ready to check out they had no idea who we were and what we were trying to purchase. They told us to grab the tag ourselves even though the salesperson had already grabbed it. So we were left wandering the store trying to make a purchase. Never again.

Not much customer service

They had a big selection of items but I was disappointed in the furniture because they seemed to be all the same style and none of the rocker - recliners I was looking for. I was also looking for curio cabinets and there were none.

Beautiful furniture, so much to see and lucky enough to watch a dream come true for a family member!!

I cannot believe what happened today! We ordered some bedroom furniture on 1/30 for $1800 and we were told it would take about 6 weeks to come in, so we went home and eagerly awaited for our furniture to arrive, but while waiting we did some measuring and discovered the furniture we ordered would not work, so we asked to return the furniture we had not even touched yet and the store manager, Shawn stated that we could not. I was in shock, how can I be charged for something that I never possessed? Shawn was incredibly rude and was talking over me, insisting that this was the case. I couldn't believe it. How does a business survive that charges people for furniture that they don't have! They said they would return it for a restocking fee, roughly $300! I never even got the furniture! I never was notified of where it was. How is this possible????I find your swift review and empty apology even more disturbing. I did not "drop a F bomb" my husband did. Furthermore you would not listen to me or my spouse at all. So not falsely apologize in an attempt to slander your customers. Poor form, but I wouldn't expect anything else from you at this point. You never contacted me about "parts" of our bed being in.

Chain store with really high prices. Only because the staff is friendly are they getting 2 stars instead of one

Brock was awesome.. he went out of his way to get me exactly what I wanted... I highly recommend Brock to help you.... Friendly and great customer service 🙂

If I could leave zero stars I would. We ordered an ottoman through their online account (while on the phone with an employee in the Helena Store). When ordering this piece, the man on the phone said that we should order online because its "probably cheaper (because they jack up prices anyways) and will probably get to us quicker than ordering in store." We made the purchase in AUGUST 2021 online, with confirmation by email. This was scheduled for delivery for NOVEMBER 21, 2021. Well it did not show up yesterday so we called and they informed us it would now not be available for delivery until FEBRUARY 2022. I'm not sure who dropped the ball here, but very frustrated that we have had a pending charge on our bank account for nearly $300 for MONTHS and now they say this. Won't be ordering any furniture through them. Extremely displeased with this situation. EDIT following reply from owner: I already called the store, was transferred by 2 people and then told they couldn't do anything to help me. They then gave me the online order phone number to cancel through them. Why are email confirmations from your store sent out if you have nothing to do with it? (it indicates orders are fulfilled through your store so tell me how you have no idea how to address online issues).

Nancy Ward is so lovely and beyond helpful! I highly highly recommend going to her for all your furniture needs!! She made the process effortless (when building a house nothing has felt effortless other than furniture shopping!) 10/10 recommend

Will never shop here again! Ordered a bed 7 months ago and was told to expect it in about a month. Called almost every two weeks to check on status and was told the bed would arrive in the next two week period. The girls that answered the phone were nice, and I knew the delay was not their fault but frustrating none the less. Finally, I messaged the corporate store about my order status and dilemma. Miraculously, the very next day, I received a phone call from the Helena store saying my bed was coming on the next truck (early September). I called again the next week and was told my bed was ready for pick up. We picked up the bed and set it up in our house right away. Got a call from the Helena store the next day. They informed me that although I picked up the correct model of bed, the order was actually someone else's. They asked me to return the bed and offered a small store credit and a loaner bed, until my order came in. I told them I paid and ordered 7 months ago and I was not giving the bed back. The manager insulted me by accusing me of being grumpy. I did not even raise my voice, but repeated that after a 7 month wait (and continually being told the bed was coming in the next 2 weeks), I was not returning the bed. This store is extremely unprofessional, particularly the manager, and I would not recommend.

This store is full of people who are ready to help you meet your furniture needs! I’ve been in multiple times over the last year trying to get furniture for our new house, but due to COVID we could never find what we wanted in stock. After months of probably driving Brock and Sheree nuts, they helped us get everything we needed to fill our home with what we wanted!! They are always willing to work with you and for you and won’t stop until you are happy!! Thanks so much! We will always come back and buy with you guys!

Got a great price + a coupon for a sleeper sofa in the color I wanted.

I love the couch but no one asked or offered protection plan and I ordered a bed they said mid June I ordered it may 20th and I still haven’t received it… then when I called they said next week then they said 3 more weeks they say aug 2nd I don’t even know if that’s true… idk not a fan of how everything has been handled trying to get help the person helped like a bunch of people and wasn’t as helpful as they should of been idk I’m not impressed at all with how they handled everything… next time I rather deal with the website and not this store…. The customer service sucks but I like the product

Salesperson gave us an estimate on when we would get our couches and assured us the latest date he gave us was the absolute latest it would come, and it would likely come earlier than that. Now we are being told it’s coming even later. After reading about their delays I’m afraid we will never get our furniture. I wish the salesperson had been more honest about the wait time. These delays apparently aren’t anything new and he should have told us it could take longer. I’m very frustrated. We are moving into a new home with no couches and no idea when our furniture is really coming. My gut tells me it won’t be here by the new date they gave us. And they didn’t even contact us to let us know it would be later. We paid in full. They have our money and we have no furniture.

Gordon and Sheree were the ABSOLUTE BEST to work with. The day I came in I was extremely stressed out as my daughter was admitted to the children's hospital. I was looking for a couch big enough for my family and in the right color. They didn't rush me, were NOT pushy and were incredibly patient as I had to take a ton of phone calls. Not once did they make me feel like I was a bother. As an added bonus to their kindness and compassion they volunteered to deliver the couch to me on their days off since we live outside the delivery area. On one of the hardest days of my life they made it just a little bit easier. When they found out that my daughter was coming home for the weekend, they surprised me and delivered the couch a week early so my daughter could enjoy it with us. Never in my life have I been treated so well when buying something. Not only did I get my dream couch, I gained a new respect for how kind people can still be. Thank you from the bottom of my heart for everything you both did these past few months for me and my family!

Gordon was wonderful but the girls in the back one blonde in particular was very rude to me. She says I was yelling at her and I waz not! She made me feel very badly 😢. My husband and I went to this store thinking we would get top of the line service and product. We got top service from Gordon . Although we called 3 times to find out the status of our couch, and was given a different delivery date each time, and each time I took the day off of work to insure one of us were home. If they would have called us to reschedule that would have been fine. Although that was not the case. Although we did stop in and speak to Gordon and decided we were going to wait for our couch even though it was going over the 12 weeks. Went back to get our chairs delivered and was snapped that period I would never deal with that woman again she was very rude to me and made a very big scene and I did not appreciate the treatment. I then spoke with Gordon and he offered to bring us our refund check to our house which was very appreciative. He is a wonderful salesman. We understand that covid has affected everybody, Although you should treat your customers with respect. The woman that I spoke to has no customer service in her mind at all

The couch I was interested in (the jarreau sleeper) wasn't on the floor. I made a call and Gordon offered to put it on the floor for me the next day, he and everyone else there were super easy to work with! Couldn't've been a smoother process, even when a piece was missing through no fault of their own, they were quick to send me a replacement. Would recommend!

Ordered a bedroom set back in Oct. Did not receive some of the pieces until December. Waiting on my chest to come in and it finally came in January...damaged. They had to order another one and it didn't come in until March. It too was damaged. Called and spoke to the Manager and he told me he would look to get me another one and call me back. Never received a call back. I finally called again and he stated he didn't remember talking to me. But says he has a chest in stock but he as the manager can't get me on the schedule to have it delivered as he doesn't know how and I have to wait for scheduler to get in tomorrow. Will never order from them again!!!!

Gordon was extremely helpful! After searching everywhere for a comfortable living room set, we found it at Ashley! The delivery guys were very communicative. They delivered on time and were very courteous and friendly! I would highly recommend this business.

Awesome service! Gordan was super helpful in my search for some furniture. I will be giving them my business in the future.

Although this store carries nice furniture and seems to have some great reviews, our experience wasn't so great. As of the day of this writing we still haven't received the rest of our couch. We went months without any of it, this included Thanksgiving and Christmas which we hosted, sans a couch. We now have half of our couch almost 4 months later. We have recently gone to the store to talk about this issue. The manager proceeded to blame everyone and everything but would not give a resolution to our issue. He did however, offer my wife an ottoman at a "discounted" price. When we looked at the on line price we saw it was less than the offered one, with discount. He also offered gift cards to a couple chain restaurants in town. We just want our couch. This place has the market cornered in Helena but I'd advise to shop out of town.

We just recently bought a house and stopped by Ashleys to buy some stuff. Well we just kept adding more and more and Brock was awesome in helping us find what we liked. He put in work as we came in 2 days in a row and even being busy with other people he still gave us AMAZING customer service. Great prices and great staff!!

We want to thank Gordon for a GREAT JOB done. We bought a split king base set and he gave us gracious and speedy service. He will certainly be our "to go" guy at Ashley Furniture. The service @ Ashley is Outstanding!!!!

Gordon went out of his way to find and order chairs to match my dining room set that I bought at another location years ago. He even price matched to get me the best deal. Thank you, Gordon you are great!

Manager was quick to make sure my issues were resolved and went out of her way to make sure my experience with the store was positive :)

This store is a joke. should have checked the reviews better. Was told my love seat was 2 weeks out. Called after 2 weeks was told it was another week out. Called again was told again a week out. Called again and was told it was in route. we'll see. I will never recommend this store to anyone in fact I'll steer them in another direction. I changed my rating from 1 star to 3 as they called the very next day to schedule my delivery. they refunded my delivery charge as well.

The customer service is some of the worst I’ve experienced with the exception of Gordon (salesman) and Sherri (management). I have been waiting for ~6 months for furniture that was quoted at 8-10 weeks when we ordered and some of it has still not arrived. I understand delays due to COVID, but the lack of communication is what has made this so awful. I’ve waited multiple times for pieces to be delivered and not shown up without even a simple phone call telling me the pieces didn’t come in or that they would be later than expected. I have also left multiple messages only to never have my calls returned. I really have tried to be understanding, but the lack of respect for my time and extremely poor communication have made it hard to be a satisfied customer, especially when we are spending thousands of dollars. I truly hope that something changes and that improvements are made so that I will want to continue to support local businesses.

Nicole made us feel like family. we had a great time wondering around the store. so helpful . would recommend this store to anyone looking to work with a great company.

I recently purchased a mattress. I shopped all the sales and came back to Ashley due to the price and delivery. Gordon Gideon assisted me and he was excellent. I visited 3x and he remembered me and answered all questions without a pressure campaign. I will seek him out again in the future.

My wife and I went in to look at some bedroom sets and living room furniture. Gordon was quick to greet us and helped us through the entire process. We couldn't be more pleased with his service and are excited to get our new furniture. If you go into Ashley, ask for Gordon!

Had the most wonderful experience, ever! We went in "just to look". Gordon was the absolute best salesman and most attentive to our needs. And Sheree helped make it less painful! Ashley, Gordon and Sheree will ALWAYS be our go to for all our furniture needs. The boys that made the load out of the old hide a bed and fitment of the new love seat, were the best too. Thanks so much guys!

Went in "just to look" found the love seat of our dreams! (Heat and massage!) The salesman, Gordon Gideon, was the absolute, very best!

After our recent purchase with Ashley HomeStore we couldn't be happier. Cherie and Gordon truly out did themselves. Gordon did a great job making it a personal one on one experience. We also thought the that the loading crew did a fantastic job. We highly recommend going to this store if your looking for a couch for your home. Thank you

We have bought several pieces of furniture here and they have excellent customer service. Great selection too!

Gordon Gideon was excellent to work with. Knowledgeable, attentive, didn’t pressure and gave us the best advice and options. We are glad we went looking this Sunday! Natalie Christofferson

Stopped into Ashley to look for a new couch. We are not quite sure what we want yet, so I was mostly just browsing. Multiple employees offered assistance, and then left me to browse which I appreciated. The questions I did have were answered easily by the staff. There is a huge selection of furniture. I also really liked how each area is staged- it helped me more easily envision the furniture in my home.

Very good customer care. Had a warranty problem, they sent a tech out to our home, and approved replacement.

We had purchased pretty much a whole home set up, including an adjustable bed and king-size mattress. The mattress, actually failed after a few years, and Ashley took care of the warranty for us, and got us set up into new mattresses. Highly recommend them

This was probably the best furniture buying experience I have ever had. My wife and I worked with Gordon Gideon and I cannot say enough about how great that was. He was extremely helpful without being overbearing and he was very knowledgeable about the product lines and saved us a good bit of money because of it. Usually I need 6-12 MONTHS between furniture purchases to reset but after today I would be happy to go back tomorrow! Thanks Gordon! We are looking forward to enjoying our new bar stools!

Thank you to Matt, warehouse manager, for your help after a recliner we purchased was damaged. Your service was prompt, efficient and friendly. We received another recliner quickly. Our salesman Gordon was helpful also. I would highly recommend Ashley HomeStore for purchasing furniture.

Me and my wife bought two living room sets and a dining table on 12-01-20. Brock Meuer helped us find the perfect furniture for our new home. He was very professional, personal and patient with us. I would highly recommend coming to this store to find your next furniture purchase. Thank you Brock!

Great selection! Brock was super helpful running back and forth to check what was in stock for us. He was very patient and we never felt pushed to make a decision. Thanks!!

Great selection! Brock was super helpful running back and forth to check what was in stock for us. He was very patient and we never felt pushed to make a decision. Thanks!!

We needed a new sectional and Flash Gordon was on point! he helped us get the right unit for our home. process was fast and easy! This could have been a difficult process. Instead, it was super simple. The warranty, protection, price and salesman made this an great experience. Thanks bud!

We needed a new sectional and Flash Gordon was on point! he helped us get the right unit for out home. process was fast and easy! This could have been a difficult process. Instead, it was super simple. The warranty, protection, price and salesman made this an great experience. Thanks bud!

Gordon helped us immensely. Received our furniture and couldn’t be happier. If you’re looking for a low pressure buying experience, ask for Gordon. Thanks again man.

I was in need of a new recliner. I stopped in at Ashley Home Store. When "Rock" asked if he could help me find something, I said yes and gave him my preferences. After a little looking around we found just the chair I wanted. The necessary paperwork was completed. The chair must be ordered - should be in within 2-3 weeks. The staff was very helpful, friendly, knowledgeable and I was able to get the chair I wanted. They have double 👍 as far as I am concerned.

Gordon is great to work with. Listens to your budget and needs. He will find best fit for you and your home.

Gordon is great to work with. Listens to your budget, needs and style. Find you the best fit for your home.

We had such a great experience with Gordon. Very helpful and got us everything we wanted. We will def be returning

Never had a better experience shopping for Furniture! Gordon was great to deal with. He was very knowledgeable about everything I asked about! Thanks again Gordon! -Shaff

Gordon is amazing! He is helpful but not intrusive. He pointed me in the right direction and was there to answer my questions when I had them. Definitely recommend Gordon for your next purchase!

Gordon is amazing! He is helpful but not intrusive. He pointed me in the right direction and was there to answer my questions when I had them. Definitely recommend Gordon for your next purchase!

Bought two Bedroom sets, living room, and Family room set up from Gordon. He was awesome and fun to work with! He helped set us up with a payment plan so we could afford everything we needed in our new house! Thanks Gordon Gideon

Gordon was our sales rep, and we had an excellent experience from the start! He was very helpful but did not pressure us the least bit. Looked at many dining sets and after returning to the store the next day, bought a dining set with matching stools. Plan on returning to get more furniture in the future! Great store with a great staff!

Gordon was our sales rep, and we had an excellent experience from the start! He was very helpful but did not pressure us the least bit. Looked at many dining sets and after returning to the store the next day, bought a dining set with matching stools. Plan on returning to get more furniture in the future! Great store with a great staff!

We can't recommend the Ashley Homestore here in Helena highly enough! Every person we came in contact with was amazingly helpful (and properly masked!), including sales people Deb and Gordon (supportive but not pushy); sales clerk Jessica (thanks for following up with the supplier-what a difference you made!); warehouse manager Matt (who set up a prompt delivery when our furniture arrived much earlier than expected); and delivery team, Casey and Cory (who went the extra distance carefully inspecting every piece of furniture, leveling chairs, installing our felt pads on all furniture legs, and leaving a meticulous workspace). You KNOW we'll be back!! Bravo and thank you so much!

Gordon helped me very much, he wasn't pushy at all and helped me so much throughout my buying process. Thank you!

Gordon was great. Very good customer service, friendly and easy to deal with.

Recently bought some beautiful furniture with Gordon. He was super helpful in so many ways. His professionalism, personality, patience and humor made our experience fun and easy. Highly recommend dealing with Gordon for all your future purchases.

I highly recommend working with Gordon! He is a great guy and makes the process easy and fun for the customer!

👎🏻 Update👎🏻 Call me to let me know my bed was in so I call back to set up a delivery time. come to find out my bed wasn’t actually there it’s been almost three weeks since I ordered the bed 😕 if the item is not in don’t call and say it is giving me false hope I shod have gone somewhere else my mom and sister who both went to different stores got their beds weeks before me and it’s the same bed 😩 I guess this is what I get for not shopping around 😡Update😡 I called them back because they did try to call me about my review and now my bed won’t be in until the end of the month It should not take a month to get a bed and when you add delivery wait time I will not see my bed until sometime next month. And when asked why it was taking so long the manager blamed everything on the Covid situation. Which yes it has slow down deliveries but other mattress stores can get you your mattress in a week or less. And for those who are wondering if there is anything you get for the long wait there is nothing but maybe an apology you are paying the same price or more like in my situation than other stores. And they will not remove your old mattress for you. I will be posting another update after I actually get my mattress but right now I would not shop here again And we have yet another excuse they’re delivery truck is “broken down” 😒and are unable to deliver my bed I am so over this. 😄I finely got my bed 😑 they set the bed to the highest height when they put it together evidently they think I’m 7 feet tall when in fact I am a short person. for all the issues I had the originally agreed to take $200 off of my order I agreed to do a couple of pillows instead of that so we didn’t have to do all the paperwork over again. They gave me two $30 pillows not even close to the original $200. I took one out of its casing just to see if it was any good and these are in fact cheap $30 pillows they are stiff and hard to lay on heading back to the store

Awesome working with Gordon G he made things happen when needed. I will be back with family as well.

Went in to look at getting a bed for my mom and dad, and they said it would be a few weeks for delivery; however I saw that many on here state that it can take much longer than that and we just couldn't risk them sleeping on the bed that they currently were on. So they went to Mattress Firm and got the same bed that they wanted at Ashley for less and it was delivered in a week and a half, and they even took the old mattress with them so that it could be disposed of. For what should be a high end furniture store they sure don't have much going for them for customer service.

I have purchased 3 separate items in the last month and have been very happy with everything. Nancy was great to deal with, honest, fair and over communicated every step of the way. When our dinning room table was delivered the two delivery drivers were great! They were kind, efficient and right on time. Would highly recommend Ashley Furniture in Helena!

Absolutely loved the service! Gordon Gideon was fabulous! We found exactly what we wanted. Definitely worth the time spent there!

Gordon was extremely helpful. He gave us time to shop, yet was available to help. It was fun and not stressful which helped us so much

Have a great experience every time we go into the store! Gordon takes great care of us and is very attentive

I highly recommend speaking with Gordon. He helped us find the perfect furniture for our home. So kind and not pushy.

Don't shop here! Purchased a mattress and discovered it was the wrong size. I returned it unused in plastic covering and and was given a credit because my check hadn't cleared. I went back to get my money and was told they would not give me my money back, just a store credit. I'm retired and on a fixed income and money isn't easy to come by. The store manager refused to give me my money back, called me a liar because I wasn't aware of their credit only policy. He said I KNEW about the credit only policy and was lying about it! This little Asian guy wasn't even there when I bought the mattress! If he represents the company Then I will NEVER shop there again. Don't do business with a company with such poor business practices.

Don't shop here! Purchased a mattress and discovered it was the wrong size. I returned it unused in plastic covering and and was given a credit because my check hadn't cleared. I went back to get my money and was told they would not give me my money back, just a store credit. I'm retired and on a fixed income and money isn't easy to come by. The store manager refused to give me my money back, called me a liar because I wasn't aware of their credit only policy. He said I KNEW about the credit only policy and was lying about it! This little Asian guy wasn't even there when I bought the mattress! If he represents the company Then I will NEVER shop there again. Don't do business with a company with such poor business practices.

Great customer service. Scott was very helpful. Everyone were wearing masks. Yay

Brock helped me out when I visited. He was very welcoming, but thankfully didn't try to sell me the whole time. Beautiful, comfortable furniture and a clean showroom.

I always get great customer service and they have an amazing selection that won't bruise your bank account.

Huge shout out to Gordon Gideon who really worked hard to get my cool chair and 1/2 with ottoman in my house the weekend before my company came! I could not be more thrilled and it looks amazing!! Thank you Shyree for working with me and making it happen. You guys are THE BEST!!

We bought a queen sleeper, a small couch and two rocker recliners on 4/6/2020. With Free White Glove Delivery. Concerning the order, the next day, 1 Bedroom was handling delivery stating that in Montana delivery was going to cost 199. We paid it. Today the delivery company wanted to ignore the paid for delivery and dump it in the street.

Choices are limited.

The delivery men were quick and polite. I appreciated their postive attitude. Definetely pleased with the service. A plus is they delived on Saturday.

We have worked with Sheree Miller twice now, and she is wonderful! Very friendly and knowledgeable. We are always confident we received a good price. Sadie was very professional and pleasant at customer service. Highly recommend!

We have worked with Sheree Miller twice now, and she is wonderful! Very friendly and knowledgeable. We are always confident we received a good price. Sadie was very professional and pleasant at customer service. Highly recommend!

Sheree was great to work with! She helped us get a great deal on a new bedroom set and sectional. She was patient and was able to answer all of our many questions. The delivery guys were wonderful as well, they were polite and took great care getting the furniture in our home and getting it set up. They also made double sure everything was where we wanted it before they left.

My wife likes this store.

We had a bed delivered Saturday and by no fault of the store we found our choice to be impossible to sleep on. Tori and Shawn worked with us to come to a solution and the new bed was delivered Monday, so appreciate their excellent customer service. I highly recommend Ashley Furniture home store of Helena.

This was the worst, never-ending experience i have had shopping anywhere. Collectively, i bought over $10,000 worth of furniture. it wasn't until I paid that they informed me most items were 3-4 weeks out. Okay, i thought, i can wait. I paid for 2 deliveries. the first delivery was for the item that were in stock (they brought the rugs but forgot the giant ladder).The second delivery came and they forgot my items (including the ladder again!) that were in stock, only some pieces of each bed came (no rails so they couldn't assemble and one bedroom set got delayed again) and the couch was the wrong color. I called the manager and she said that was the only color that couch came in and if i wanted to return it i would have to pay 30% restocking fee. This is not true because the color or the couch on the showroom floor was a caramel colored and this couch delivered was a dark brown color. We settled with the couch. Then a couple days later i noticed the night stand we got was completely water damaged and had a huge streak across it that had started peeling. the other nightstand

We just purchased THE most comfortable couch from Ashley Furniture, and the service was fantastic! Sheree was helpful, personable, and not at all pushy. We would definitely recommend her, and Ashley Furniture, if you’re looking for quality goods... and bonus, it’s supporting local!

BUYER BEWARE!!! Had two kids beds that were made terribly. Foundation frame was made of cardboard and cheap wood. After working with the assistant manager for two days, the owner Shane made no effort and did not have any options to replace/return/fix the beds or set. I highly discourage anyone from buying from this store. They put cheap subpar products on their show floor and then have no intention to make their mistakes right when the customer comes back.

Thank you Sheree Miller. Both times I have dealt with her she was very helpful.

Sheree Miller has been wonderful every time I have shopped at Ashley.

Sheree Miller was great! Super helpful in finding a mattress for my daughter.

Sheree Miller was very helpful in finding a mattress for my daughter. Thank you!

enjoy working with with Nancy. she is very patient when browsing no pressure to buy.

Too expensive..PLUS you have to order it😨

Sheree was very helpful when I came in to look for a bed set. She was very knowledgeable and helped me get the best deal. I appreciate all of her help and I’m excited to have new furniture at a price I can afford!

Great shopping experience thanks to Sheree and a great deal on some awesome furniture!

Thank you Sheree for an amazing shopping experience and a great deal on all our new furniture!!

We have had nothing but good experiences at Ashley. Most recently, we worked with Scott who was knowledgeable, and was just the right amount of involved; gave us space to make our decision, but checked back to answer questions (enough, but not so much it was overbearing) and crunched numbers before we even asked, which expedited our final decision in the end. We so appreciated not having to wait around for the numbers. It made our experience buying furniture absolutely wonderful. Not only will we come here again, but we will also be recommending Scott as the "go-to" guy.

We went in looking for an entertainment stand with fireplace insert. Sheree was incredibly helpful and made shopping a breeze. Our items were in stock and we took them home the same day.

When we got in the store Sheree was very helpful, she made the process smooth and easy. The whole experience was comfortable, will definitely come here again.

From the moment I walked in, the store is comfortable and has a great variety. Sheree was wonderful to work with and helped me find everything I wanted. Finishing up with Sarah was a continuation of a great experience. A 5 star store. I will come back for other furnishings.

Gordon was knowledgeable without being pushy. Love my new furniture and will be back again!! Thank you so much!

Gordon was knowledgeable without being pushy or high pressure. Love my purchases and will be back again!!

Thank you to Sheree Vainio for helping us get our new Earhart reclining couch! She was so nice and helpful! Great experience! ❤

Awful service. You pay and wait four weeks for your furniture to arrive and table and chairs were all damaged. You have to take delivery and they said would call 24-48 hours to tell me what they would do to get me replacements. Of course they didn't call and still waiting two weeks later, after going into store, to hear when I will get replacement. It's cheap garbage furniture, DO NOT buy from Ashley furniture!!!

Awful service. You pay and wait four weeks for your furniture to arrive and table and chairs were all damaged. You have to take delivery and they said would call 24-48 hours to tell me what they would do to get me replacements. Of course they didn&'t call and still waiting two weeks later, after going into store, to hear when I will get replacement. It&'s cheap garbage furniture, DO NOT buy from Ashley furniture!!!

Awful service. You pay and wait four weeks for your furniture to arrive and table and chairs were all damaged. You have to take delivery and they said would call 24-48 hours to tell me what they would do to get me replacements. Of course they didn't call and still waiting two weeks later, after going into store, to hear when I will get replacement. It's cheap garbage furniture, DO NOT buy from Ashley furniture!!!

We had a wonderful experience with Tori and Sheree! They were very friendly and informative with helping us find the perfect furniture. They were also mindful of our budget and helped us get the best deal! Highly recommend!

Sheree is awesome and so helpful

6/2/2019 I recently bought a new mattress and living room furniture from the Helena MT store, spent $5k+. Went on sale 3 days later...called 2x and spoke 1x with floor manager Nancy. She was to call me back, NEVER did so I called again today was told no adjustments. I have basically furnished my home with items from Ashley and was due for addition things. Sorry, will NEVER shop there again. $15k over the yrs, they have seen the last of me and will not recommend to anyone. The other stores in Helena are now going to get my business. All over a couple hundred... I have learned it was all about a commission.

I recently bought a new mattress and living room furniture from the Helena MT store, spent $6k. Went on sale 3 days later. . . called 2x and spoke 1x with floor manager Nancy. She was to call me back, NEVER did so I called again today was told no adjustments. I have basically furnished my home with items from Ashley and was due for addition things. Sorry, will NEVER shop there again. $15k or more spent there, they have seen the last of me and will not recommend to anyone. The other stores in Helena are now going to get my business. All over a couple hundred. . .

They most amazing group of people helped me find furniture for my new apartment. I just moved to town and they couldn't have been more kind to me! Sheree was so helpful and kind! I'm so lucky that I went to them first when looking for furniture!

I recently bought a new mattress and living room furniture from the Helena MT store, spent $6k. Went on sale 3 days later...called 2x and spoke 1x with floor manager Nancy. She was to call me back, NEVER did so I called again today was told no adjustments. I have basically furnished my home with items from Ashley and was due for addition things. Sorry, will NEVER shop there again. $15k or more spent there, they have seen the last of me and will not recommend to anyone. The other stores in Helena are now going to get my business. All over a couple hundred...

We had a great experience working with Sheree at Ashley HomeStore in Helena. She was so friendly, warm, and patient answering all of our questions. With Sheree's help we were able to purchase the most amazing couch! We highly recommend buying from Ashley HomeStore in Helena

Salespeople don't seem to know anything about their own furniture

Great quality furniture and friendly, not pushy, sales professionals. My wife and I purchased an upper line Ashley matress set and we couldn't be happier.

Overpriced

Easy pick up process and VERY helpful staff. I did not do the shopping (matresses), only pick-up. One downside was no one in warehouse portion of store; had to wonder around a bit. Once I found somone, they were all over it; found the items and helped with loading. Very nice staff throughout. My wife might convince me to come back and shop; maybe.

Gordon did an amazing job and explained all of my options to me. He wasn’t pushy at all and was very easy and personable to work with!! I’ll be super happy with my bedroom set!

It's as you would expect form a big box furniture store.

I currently went to Ashley furniture and had a great experience. I was working with Tori and she helped me get the best deal and there gonna come out and set up my stuff. I just want to say a thank you to the company and tori for all her help.

I currently went to Ashley furniture and had a great experience. I was working with Tori and she helped me get the best deal and there gonna come out and set up my stuff. I just want to say a thank you to the company and tori for all her help.

We just bought a new mattress at Ashley HomeStore this weekend and had a fantastic experience! Tori was extremely helpful and gave us so much great advice! Everyone in the store was super nice and helpful. Very impressed!

we have been shopping for a mattress for some time and finally ended up at Ashley Furniture. Tori took her time with us and let us try out several different models. She was not pushy and we felt no pressure from her. We found the exact bed that we wanted and are extremely excited for it to arrive. Thanks Tori

We just bought a new mattress at Ashley Furniture this weekend and had a fantastic experience! Tori was extremely helpful and gave us so much great advice - she wasn't trying to push higher end models because she understood exactly where we were at and what we needed. Everyone in the store was super nice and helpful. Very impressed - we will definitely be back.

Ashley furniture has always been good to me but this experience was especially top notch. Salesperson Trish G. was so knowledgeable and welcoming....they have a customer for life!

we have been shopping for a mattress for some time and finally ended up at Ashley Furniture. Tori took her time with us and let us try out several different models. She was not pushy and we felt no pressure from her. We found the exact bed that we wanted and are extremely excited for it to arrive. Thanks Tori

We are so happy with our sectional from Ashley HomeStore! As soon as we walked in we were greeted and taken care of very helpful staff. Tori was excellent! She helped design the sectional that fits perfectly in our home! Thanks guys!

Friendly

My bride and I initially were just going to purchase a headboard from Ashley's in Helena. After talking it over and due in part to Sheree making it affordable and pointing out the benefits of purchasing more than just a headboard, we ended up purchasing a king poster bed set, chest of drawers and a dresser. Upon delivery the delivery crew forgot part of the bed set up, not a big deal. They did assemble the dresser and the chest of drawers. The next day they brought the part of the bed they forgot and assembled the bed. They did a great job and were friendly during both set ups..... Turns out we had a warrant issue with the dresser, I took pictures of it and showed it to Sheree. Her and her boss looked at and said they would warranty the dresser. Wow, couldn't be more impressed at the quick decision process, no paperwork, no calling and talking to someone in a far far away place. The dresser got delivered today. It was inspected before it left their warehouse and delivery was friendly and courteous as I have come to expect from them. I cannot say enough about how impressed I am with a local store. Sheree is a great gal to deal with. If you reading this review that means you are serious about buying. Please do yourself a favor, just go talk with Sheree, she will work with you on price and will follow up with you after the sale. Thank You Bryan

We recently visited the store and Sheree helped us with our purchase of a new bed! She did great and we will be back thank you!

My bride and I initially were just going to purchase a headboard from Ashley's in Helena. After talking it over and due in part to Sheree making it affordable and pointing out the benefits of purchasing more than just a headboard, we ended up purchasing a king poster bed set, chest of drawers and a dresser. Upon delivery the delivery crew forgot part of the bed set up, not a big deal. They did assemble the dresser and the chest of drawers. The next day they brought the part of the bed they forgot and assembled the bed. They did a great job and were friendly during both set ups. . . . . Turns out we had a warrant issue with the dresser, I took pictures of it and showed it to Sheree. Her and her boss looked at and said they would warranty the dresser. Wow, couldn't be more impressed at the quick decision process, no paperwork, no calling and talking to someone in a far far away place. The dresser got delivered today. It was inspected before it left their warehouse and delivery was friendly and courteous as I have come to expect from them. I cannot say enough about how impressed I am with a local store. Sheree is a great gal to deal with. If you reading this review that means you are serious about buying. Please do yourself a favor, just go talk with Sheree, she will work with you on price and will follow up with you after the sale. Thank You Bryan

Ashley was having a no interest furniture sale recently and we were in the market for a king size bed so visited the store. Sheree greeted us with a warm welcome. After getting answers to several pointed questions, Sheree showed us several bed sets that met our specs. She really knows her products! She never hurried us along, never used any pressure, answered all our questions - and some we hadn’t thought of! We purchased a new Serta hybrid and a gorgeous sleigh frame. Definitely recommend Sheree and Ashley Homestore!

Just purchased a new king size bed and gorgeous sleigh frame thanks entirely to Sheree's professional friendliness, product knowledge and 'no-pressure' approach to us.

sheree was a wonderful lady & very helpful & friendly :)

Sheeree and Sarah were very friendly and helpful. We are very happy with our sectional.I would recommend buying from Helena Ashley homestore

Sheeree and Sarah were very friendly and helpful. We are very happy with our sectional.I would recommend buying from Helena Ashley homestore

Sheree was very helpful when we we're looking for a new couch. Easy purchase no pressure! Will definitely go back when we upgrade again.

Sheree was very helpful when we we're looking for a new couch. Easy purchase no pressure! Will definitely go back when we upgrade again.

Sheree is so friendly and helpful. It was a very straightforward process and we ended up buying a whole bedroom set when we just went in for dressers. Highly recommend Sheree and Ashley Homestore in Helena.

Sheree is so friendly and helpful. It was a very straightforward process and we ended up buying a whole bedroom set when we just went in for dressers. Highly recommend Sheree and Ashley Homestore in Helena.

The people were very friendly and helpful. We were helped by Sheree and she was awesome. I would go back to get other pieces.