Ashley Store Missoula, MT

Good quality no pressure very helpful. Thank you!

Check online prices. I was looking at a couple of pieces and they are charging way more then their site. They charge a couple hundred more in-store at least the rep told me they would price match their online store. Which is nice to recognize the price difference and offer the better price I did appreciate an honest sales person. However a desk was listed for $600 in-store but site showed $460. When talking about shipping they would charge me $250 to deliver I think thats a big shipping fee for a desk. Now that makes the desk $710. Now on the other side of things site shows delivery would be free. Now I can understand delivery, assembly and putting it in the house would cost but its a desk and they should offer door step delivery at least for like $75. If it was me I would say hey its $250 for us to deliver to a farther location. So if you find something else to be delivered with the desk like a couch or table it would make it worth the delivery fee. But if not you can order it online and get free delivery. But you will have to assemble it and there is more risk of damage from weather and shipping since its being delivered by a shipping company. That would be a better thing to say giving your customers options for shipping and even offering more to sell because I wasn’t aware that I could finance for 60 months in store only which I would have most likely did.

As soon as I walked into the Missoula Ashley Furniture store, I was greeted by Shaun who allowed me to browse freely. It did not take long, because I immediately spied the perfect sofa/loveseat combo for my new home. Shaun was very helpful and knowledgeable. The great customer service continued with the delivery of the furniture. The furniture was brought in to the house with much care. I plan to return to Ashley to purchase other furniture items I still need.

My furniture came in earlier than we first thought but I was kept updated . My furniture was exactly what I ordered and the delivery guys worked fast and efficiently to get it set up for us. It was a pleasure doing business with Ashley Furniture!

Overall every experience I've had has been very solid. The staff is very helpful and they are willing to go above and beyond to get you the furniture you want. Their back-of-store staff is great also. Whenever I have transported stuff myself they have been extremely helpful with both the loading and the protection aspects. It's a great place to shop overall!

David Eldridge provided excellent service. Went out of his way to help me an my wife with a new bed, if your buying at Ashley ask for David.

They communicated well delivery was fast! Absolutely love my new table

Went into the store looking for a sofa and love seat. Found a nice set at a great price and it even included pillows. However I wasn’t sure if it would fit. The salesperson gave me his card and told me to call if it would fit and we could do a payment over the phone. It was super easy. It arrived in less time than expected. The delivery process was great! Excited to enjoy our new couches.

Great experience. When I ordered the furniture they gave me an estimated day of delivery and the furniture arrived a week earlier than expected, which was a welcomed surprise. The delivery staff was in contact with me to arrange the delivery. On the delivery day they were ahead of schedule and reached out via phone and text to notify me. When they arrived, I requested they remove their shoes since I had just cleaned my carpets. They complied with my request and were very professional in assembling the furniture. The furniture was exactly what I was looking for and looked great in my freshly painted living room. The whole experience was great and would highly recommend their service.

Low pressure sales, great white glove delivery service. We couldn't be happier.

Don’t expect to refund any purchases without paying an extra 30% plus extra delivery. I’m a hefty guy and this bed was flimsy particle board when I thought I was receiving a quality product. Was treated as if I was poor after spending too much money. Was treated poorly by Jeff and do not appreciate having money taken from me with no value in return. I do not recommend this location to any self respecting Montanan.

David was awesome helping us select our furniture, and Alan and Dante were great delivering and assembling everything. Thanks!

Good

My salesperson was very helpful and patient during all the time that I had spent deciding on my choice. Glad I did because I love my new furniture. My delivery guys were awesome and timely. I'll be back to complete my living room set up.

We had a wonderful experience shopping at Ashley furniture. Great deals, great high quality products, excellent customer service, and an awesome very prompt delivery service. I would buy from them again in a heart beat.

David and Geoff we extremely helpful and helped my husband and I find the perfect couch for our home! Thank you so much

Too expensive for our economy.

Great service! Fellows who delivered and set up our new bed were very professional and helpful.

Super friendly and helpful!

Found a beautiful sleeper/lounge and recliner at Ashley in Missoula. It was delivered effortlessly to me 5 weeks later and set up in my home. Great experience.

Great service! Great furniture!

Salesperson was great. Delivery was on time and efficient. Thanks

Very easy to deal with and great service!

Great customer service. Matt and Jeff were wonderful.

Honestly, the two gentleman that came to deliver the couch were amazing. The asked where I wanted it and what way would be easiest to get the couch in. They were professional and were here and gone within like 30 minutes! Amazing service and great delivery time once the shop received the couch!

The delivery driver who was in charge of the delivery he was a younger guy! He was rude and if I’m going to pay a lot of $$$$ for furniture they should at least shower and not bring that smell into my house! On another note we have a brand new baby and have a bassinet down stairs and he had the audacity to put muddy dirty trash in his bassinet and he left all his trash in my house and was mean to his partner that came with him! His partner was super nice and grabbed all the trash and apologized for his managers actions! I wish I could give a review of a zero because it was very very unprofessional!

The delivery was early and the guys did a great job.

Great experience! The gentleman that helped us while we looked, was there to answer questions or recommend, without being right up on us. Most places, they're breathing down your neck. We found what we were looking for, and ended up purchasing more, they had a great sale. Shipping time took less than expected and delivery was on time. We love both couches! Thank you

The whole experience was fantastic. We were greeted upon entering the store. He gave us time to look around then helped us find what we wanted. We scheduled the delivery and they called day of to see if they could come early. So happy. Love love love the new couch.

We found the stools we wanted and got them ordered promptly! They took a week longer than we were told.. delivery was prompt early in fact and the people were very nice!! We love the stools!

On time, great customer service.

Fantastic service all around! Very knowledgable and accommodating staff. Best place to go for all furniture purchases!

Hassle free shopping no pressure Sales and the delivery crew was awesome. Busted it out at 6:30 at night. Took time to even program the remote from my bedroom. Love, Ashley furniture.

Great sales service, ordered furniture and it came earlier than expected, it was delivered, at the time designated then assembled. Delivery and assembly crew finished and cleaned up everything before leaving, Great service, thank you.

I didn't like the fact that I couldn't get the sale price for the bedroom set I purchased using my Ashley credit. Because of this, the chances of me buying anything else from Ashley furniture is pretty slim.

Courteous and friendly service. Associate helped find exactly what I was looking for. Delivery was efficient.

The person that delivered my chairs was very professional and nice.

Compared to my last experience, this one was great. I almost didn't go back to ashley.

Will was very helpful and courteous. Thank you, Will.

Great experience!!!

Very professional sales and delivery service

Shawn was so nice He helped me receive the furniture as quickly as I could get it which was very much appreciated. The delivery guys were awesome. Thank you, Ashley.

I’ve never been treated as disrespectfully as I was tonight by whoever sits at the front of the store and greets people. I was attempting to return a pillow I purchased from the Ashley website and mentioned that I would like to try out ones they carry in the store since I was dissatisfied with what I bought online. Off the bat, the guy sounds visibly annoyed and makes a snide remark about how their pillows might be too expensive for me. As I’m literally standing there with a pillow I’ve already purchased from Ashley, mind you. Then he says he’ll take me to the pillows they have in store, and as we’re walking, he makes 2 or 3 more remarks about how high their pillows run. The pillow I was looking for is Tempur-pedic, and he tells me they don’t carry that brand with his nose turned up in the air like Tempur-pedic is below Ashley standards or something. Annoyed with his attitude and being told they don’t carry what I’m looking for (I did see they sell tempur-pedic on my way out), I left. As I was leaving, he suggests that cost co might be more in my price range. I would not go back to Ashley for any reason, evidently the employees don’t think I can afford to shop there.

Great customer service and awesome delivery

Everyone from start to finish was so very kind and helpful

Best delivery experience I’ve had since I moved here. Alan was amazing and helpful all the way down to the suggestion of putting felt pads on the bottom of the chairs so I don’t scratch my floor. Shawn was efficient, knowledgeable and also extremely helpful. I am so impressed by the two of them!! I have purchased many things for this house, with awesome salesmen, but the delivery part of it sucked. Kudos to Ashley for making sure the entire experience rocked!!! And I only hope I spelled Alan and Shawn’s name correctly 😍

My experience was amazing! The gentleman who delivered my furniture, were very professional, and extremely easy to work with. They brought in my furniture and took great care with not only the new sofa, but my home. I couldn’t have asked for better!

The customer service from start to finish was amazing. Shawn the sales person helped me order the couch and price matched the online price. The delivery guys I didnt catch their names but they were very respectful of our house. They were very polite, kind and efficient. The 2 of them worked together great and positive while setting up our couch. We had a great experience with everyone we spoke with.

Friendly salesperson, not pushy, furniture arrived from central warehouse earlier than expected and deliver people were a little earlier than predicted and super friendly. Very impressed and happy.

Amazing customer service! The gentleman that helped us yesterday was phenomenal. He helped match all of the furniture perfectly. He made our vision become a reality. And so so helpful.

Great customer service

I can't say enough about the folks at the store! We had an awesome sales person, Sean. He worked with us in every way… Checking stock, giving suggestions and just overall a super nice guy and very pleasant. The manager, Jeff, was super helpful to with our large order and helping us get all of this put together. Haley, at customer service was super helpful every time I called the store. Mike, in the warehouse was so professional, helpful and so informative. I feel like he worked a miracle for us! A five star experience. (Irwin order)

My wife recently purchased new bedroom furniture at Ashley for all three of the bedrooms in our new home. She bought mattresses, bedroom suites, & everything needed to completely furnish each room. We both agree, the furniture is stylish and comfortable, and a surprise to me, very affordable. My wife was very complimentary of the sales person & everyone in the store she worked with, and the delivery team was great too! We will definitely shop at Ashley again.

Very friendly and professional

Everything was smooth and great!

I would absolutely not recommend buying anything from here. I am a disabled Vet and I bought an expensive recliner couch from here. When I got home I set it up and one side of the recliner didn’t work. I was really upset because I live an hour away from where I picked it up from this store in missoula. They said they will send someone out to fix it and it’s been weeks. The couch is super uncomfortable without the recliner working. So we haven’t even been using the couch for that reason. Called today and they said that they can’t get a tech out until November. I picked this couch up September 17th. At this point I would rather just return or exchange the couch. They are saying that they can’t do anything to help or compensate for the troubles. Horrible customer service. Not Veteran friendly at all.

Great people to work with. Service awesom

Cindy was super helpful in helping us find what we needed. We ended up completely changing what we were shopping for and she adapted and pivoted quickly. Our couch came in much quicker than expected which was great! The delivery was seamless. The two men that delivered the couch were quick, efficient, and very polite!

Delivery guys need a raise! CURZON is amazing as usual! Will b back for more sometime!

Ashley's was great! Great sales people, and awesome delivery guys!!

I love this store! They often have great sales that I never miss, and the sales associates are top notch. Great furniture and accessories! I shop here whenever I can.

Amazing salesman. Knowledgeable in every part of our purchase. His caliber of honesty, respect and kindness is a rare blessing in todays society. So rare is it, to have an employee give undivided attention, answer all our questions, and actually know when we needed privacy to talk or needed his help, that we will only be shopping at Ashley for future purchases. This was a big purchase for our modest family. As soon as the other businesses knew we were making a single purchase thus a smaller commission, they ignored us, and we had to search for an employee for help. At Ashley Furniture we walked out feeling excited and important. Ashley Furniture is beautiful inside and has so much to look at. The layout was easy to navigate. I wanted to stop every five feet to look at something I wanted. The salesman treated us with more respect and honesty than any other salespersons we’ve worked with. (House, truck, appliances, cell phone, etc). We are no longer nervous about future furniture purchases, we will only be going to Ashley.

We purchased a lift chair and was told it was brand new in a box. Instead, we were given the floor model. VERY DISAPPOINTED with a bait and switch.

Great service!

Great selection & price. Friendly people & timely delivery. Will definitely shop Ashley again.

Both Mike and his partner were very professional, polite, and took pride in making it all just right for me. Thank you, Edward Felz

Just had furniture delivered today and we were very pleased with the job that the two did. They were on time, very efficient, took great care in setting up and cleaning up and were friendly and polite. Thank you for all your hard work!!

Trading with a trusted account manager is what can make your dreams come through. For me Mrs. Rochelle Nelson has the best trading strategies to win. I never believed on any post recommending online trading until I gave a try and the outcome was great for me. Making $8750 out of $1000 was a whole lot of profit for me. Thank me later you can contact her via;facebook"Rochelle Nelson Email:rochellenelson731@gmail.com Whatsapp: +13016159610

Sales person was so helpful and patient as I tried to decide. Got a great deal and delivered in a week. It gets a 10.

they were great: delivered on time, great communication, and really helpful at the house!

The lead worker was great, the quality of the work was good, the BO smell left behind in my daughters room was not pleasant. And the helper worker smoking pot in my driveway wasn’t appreciated.

I wasn't prepared for my furniture to be assembled in my house. The guys used my new kitchen bench (upholstered) to sit on with his tools and nuts/bolts. The lead guy was really rude and hard on his trainee in my presence.

No pressure sales lady and delivered right on time!

The moving guys were great and handled the difficult entrance and stairway of the house great. 10/10 would recommend!

Great selection and service.

Timely, great communication. Quick set up! Loving the new couch already

My experience with Ashley Furniture was a pleasant one. We were showed several different products and was not rushed, which is always a good experience. The delivery was an hour late but driver call to let us know that he would be late. The driver and his helper put our bed in a quick and professional manner. The driver did most of the work, but he explained everything that had to be done to his helper. Both were very polite to my husband.

Thank you for the excellent service, both at the store and in delivery. Everyone was very helpful, courteous, informative, and skillful. I will definitely shop at your store again and tell other people about my positive experience.

Lovely products and great staff, can't ask for a better furniture retailer!

Will was amazing! He cut to the chase and helped me find exactly what I was looking for!! Thanks for making the buying experience easy for me Will!! 👏😊

Friendly, curteous employees.

Delivery was on time and set up crew very professional, and quick to finish job.

Ordering was very easy in the store. The delivery drivers were professional & helpful. They set everything up quickly, & even went back to the store for parts to assemble our end table. We are happy with the service & price.

I was pleasantly surprised by their great selection of living room sofas. The salesman was extremely knowledgeable and low pressure. He gave me all the time I needed to browse the selection and gather my questions. He had an answer for everything and I could tell he was very honest. Once I made my decision the closing was fast. My order came in a week! I was shocked. The delivery people were courteous and very careful. They also were very knowledgeable and helpful. From top to bottom I received the absolute best customer service! Thank you for making my shopping experience so enjoyable. I'll be back for sure!

Great communication and efficiency.

Will was very helpful and was very patient. Also they had a great selection of things to choose from whether it be furniture chairs or accessories. I was very impressed, and they were so willing to work with us

Had my couch delivered and set up. The two delivery guys were awesome. - One was the manager or lead in that dept and newer employee Dave. Both made delivery so smooth, were respectful of my home, and even my easily spooked dog was comfortable. I love my couch ! & My local store

The purchase of our new reclining couch couldn’t have gone any smoother. Was told it would take 2-5 weeks and it arrived in three. Very pleased.

Those two guys were prompt, polite and let me watch everything they did so I knew what I have to do when ever I end up moving!

Shawn was excellent salesman and took his time explaining things. Delivery gentlemen were very friendly and courteous!!

Efficient delivery! 🙂👍

Excellent people. Mike and Allen were excellent

The two gentlemen who delivered and set up my couches in an impossible situation were respectful and kind and also hilarious. They stayed and problem solved this obnoxious couch situation longer than required, probably. But they did it and saved the day. Much appreciated 😊

Great customer service! Thank you!

Professional, speedy, and kind!

Hassle free, arrived early. Guys were great.

Jimmy and Allen were very efficient and professional. Great work and friendliness.

These guys were great! Very friendly and patient as we wrangled the dogs in and out. They were super fast as we bought a complicated bed to put together. They did an awesome job putting the bed together.

Great customer service! Very seemless process from purchase to delivery!

Dave was extremely helpful. We had a tight timeline and needed to fill a home with furniture. We sent him our floor plan and he went to work. Dave was so patient with us. He picked out beautiful pieces that we could take right off the floor and stayed within our budget. I would definitely work with him again in the future. Props to the guys in the back who magically fit everything into our uhaul trailer. Thank you!

Dave was a wonderful help. He explained things in detail and looked out for our best interest while allowing us to browse, discuss and test the furniture out on our own.

If you want to make sure you get the right product/color you should bring a spotlight and make sure its the right color under the brightest light you can find. Otherwise if you are unhappy with it they tell you that since it is such a popular product (in this case a $1k bed frame) go sell it somewhere then come back for something different. They'll be happy to help you In response: If previous customers have had the same thing happen maybe that should be an indicator to fix the lighting situation which ok it happens. However, your response or 'solution' to the problem is probably the worst I have ever heard in the customer service industry.

Sales personnel vary responsive to my wants!

We had a great experience shopping at Ashley to furnish our new home. Helpful staff, Dave was fantastic, and the Memorial Day pricing was unbeatable.

Very friendly and helpful delivery guys.

Sales person 104 was very helpful!

Will Fogle was very pleasant and knowledgeable.

The delivery guys were nice, respectful, quick, and efficient!

Super super easy. My sectional was Clarence, so it was a great price and in stock.

Did a very great job delivering.

I needed a lift chair for my sister who was just released from rehab because of a broken hip. I live five hours away, so the salesman (Matt) was able to help me choose the best option over the phone and have the chair delivered the next day. It couldn’t have worked better. Great service.

Thanks to Mike and Dave my delivery was quick and seamless. I thought it would be a struggle getting it into our room but they were pros! They were extremely careful and respectful of my home.

From start to finish, my experience has been great! Very professional, knowledgeable and my couch is high quality.

Morgan and Taylor were great, friendly, and professional. Thank you!

Amazing! Will was a great salesman. Very friendly, helpful, and knew what he was doing!

Very courteous and knowledgeable. An enjoyable experience.

Will was a super helpful and honest associate!

Easy to order delivery was great nice people friendly and efficient drop off

PHENOMENAL customer service!! Desi was the best!! wow. we felt so comfortable & no pushy-ness!

Pleasant and Friendly!!

Will was an excellent sales person and was very knowledgeable and friendly. He was not pushy or overbearing and was ready to help when we had questions. Buying process was very easy. Thanks Will!

A lot of inventory. Quick to offer alternatives. Willing to make extra effort. pleasant experience.

Wonderful service both gentlemen were helpful and knowledgeable about what I was looking for

My fiancé And I worked with Dave, and he was nothing but knowledgeable! It was a very quick and efficient experience, and we found a couch we both loved! Highly recommend Dave with Ashley furniture!

Very kind, informative and patient. Great experience overall.

Walked into Ashley furniture and loved the large assortment of living room sofa’s. The sales associates are extremely helpful and friendly. Was happy to find my items on sale.

I LOVE my sectional couch and bedroom set!! Size, quality and comfort!!! Matt was amazing to work with! Didn't sway me in a certain direction, just gave me all information I would need to make the decision I wanted and helped me get the best deals! Always followed up with updates on expected arrival and checked in after being delivered and put together!

Damn, Ashley - so close to a 5 star review. You could've been a contender but...Let me start with the reason for the 4 stars (that should have been 5 stars): Bought a living room set about a year and half ago and the linkage on the electric footrest mechanism just snapped in half. Got the part replaced under warranty fast - week and half. I did the work myself because after 1 year labor is not covered but it was an easy half hour job. So super happy with that. Excellent job Ashley on your warranty replacement work.So why not 5 stars? They tried to lie about the warranty at first (well, a lie of omission). When the chair broke, first thing we did was call down there and ask about the warranty. "Oh...sorry...warranty is only 1 year" we were told. Damn, that sucks. So we drive down there to look at buying a new $1500 chair. The sales guy is showing us different chairs and I'm small talking him and mentioned that I was looking for a cheaper chair. I just broke the last one after only a year and a half so figured if that's all they're good for - then I want the cheapest chair possible. He points out that the parts warranty is actually 5 years. Only the labor expires after 1 year. "Well good", says I. I need to file a warranty claim then. "You gotta talk to the boss and he's gone until Wednesday". No problem. I leave and call back Wednesday.Tell the boss my problem and he also tells me "Oh...sorry...warranty is only 1 year". But your salesman showed me the brochure that says 5 year warranty. "Oh that's just parts, no labor". OK, so get me the part. I'll either do it myself or gladly pay the labor to have it done. At that point, the manager switched gears from deny-mode and was super helpful and got the claim filed and the replacement linkage mechanism to me in less than 2 weeks. So kudos for that.But really? How many people have they fooled with this whole "first try to deny the warranty" tactic? Maybe the first guy my wife called was new and didn't know any better but I spoke with the store manager. He knew damn well it was a 5 year parts warranty. But rather than say that, he tries to imply that my chair is out of warranty. Then silence. As if, end of story. Had it not ultimately ended well for me - I would have given only 1 star. But once the manager realized he wasn't going to get away with snowing me about the "sorry...only 1 year warranty" he did do an excellent job of getting me the broken part replaced.If he reads this - maybe he might consider ditching that tactic. Probably works on a lot of people but it's just not worth the negative karma and missing out on a 5 star glowing review.

I came to the store and Thomas went above and beyond. He is great! Excellent job Thomas!

I went into the Missoula store on 9/3/22, and had the worst experience by their customer service desk. I went in to buy another chair, I had purchased the same chair a year ago. A gentleman helped with finding out if they had it in stock & if they still sold that particular one. He took me to the customer service desk. There was a younger male & female there talking. We walked up , the gentleman asked the two who would like to enter this information for me. Not a sound out of either of them. I was appalled. The young lady said she had worked the day before entering all the orders by herself, while the young man was off. Perhaps the young man felt bad?? He entered all my information & let me know there was the door model if I wanted it. I told him no and asked his long would it be to order one. The gentleman asked the young lady to search and check that out. She shook her head and said “no”. Again, I was appalled. I spoke out and told her she shouldn’t have a job. The young man took it upon himself to find this information out for me. I wonder if the younger generation know what exactly “customer service”, really means.

DO NOT TRUST THIS STORES PROMOTIONS. I went into this store expecting to buy a couch, with cash in hand. The salesman then told me they had a promotion going on that had 18 months of interest free payments. I accepted the offer because I figured I'd rather pay interest free with smaller payments than drop 2,000 dollars at once. I then put a down payment on the couch and the salesman gave me my monthly payment. Fast forward, I realized I got charges after the promotional period ended and that confused me because I thought the couch was paid off, just to find out that the payment I was TOLD to pay did not cover the entire cost of the piece of furniture. While it was my fault for not reading the fine print, I believe the salesman knew exactly what he was doing. I ended up getting charged with all the interest from the previous 18 months. This place is known for it's scams, do not buy from this store.

As soon as I stepped through the door, I was greeted with a friendly good morning. The gentleman explained the sail they were having. As I walked through the store looking at the furniture, the store was very clean, easy to walk through. When I found a couple things I was interested in, I asked questions and was pleased with the responses.

Nice showroom and quality! Sales people help, not harass you! Easy transaction, quick lead time on ordering!

Dave was an excellent salesmen. He was knowledgeable, kind, and polite. Dave needs a raise! I will recommend friends and family to find all their decor needs at Ashley with Dave’s help.

A friend recommended Ashley Furniture when I moved to the area and was seeking to furnish my new place. I went in on a Sunday and Dave greeted me warmly as I entered the store. He was friendly and knowledgeable as I selected several items for my new place. He was patient as I asked questions and didn't try to "sell" me anything. I purchased enough items to fill my new home. All quality! This was a great place to acquire all the items that I needed. Dave is a real asset to this business. Thank you again!

We went looking for a coffee table and found one that was perfect but it was $699 and 5-7 weeks out for delivery so I said we’d have to think about it. I looked that same table up online that night and found it ON Ashley Home store’s own website for $409!!!!! And only 6 days out for delivery! I know it’s common to find things cheaper online but when the store and the website (for the same company) have a $300 price difference that’s absolutely outrageous!

The Ashley Homefront store Keoni and Geoff were extremely helpful. I ordered a sectional online and it couldn’t get delivered till the end of July so I called and talked to the store and they were extremely helpful and were able to get it delivered within a week. Next time I will only go into the store to buy additional furniture, I’m extremely happy with the Ashley home front!

I normally don't do this, but after reading some of these reviews felt everyone should know. This is one of the worst experiences I've had from start to finish. I'm not going to add any names as some of this I'm sure not their fault for being unable to help or lack of training. Our sales person must have been very inexperienced as questions like real wood vs compressed / particle board confused him. After shopping around we had decided this was going to be our last store and found something we liked. When asked if they offer 12 mo same as cash (like their competitors) I was told yes. I filled out their apt.(ding on my credit now) Then went to close the deal. He came back and asked if $X a month would be ok? I said that is not same as cash. He spoke with a manager and came back with another manditory monthly payment. I told him this was not ok, but would just pay in full as this was something my wife really wanted. Also because of Covid this would be serveral months out. The day of pick up I showed a friend what we were getting and found that the same item was over $600 cheaper. When I showed up and asked if there was something they could do they said no that the price was locked at the time of sale and there would be over a $600 restocking fee if we didn't want it. Not wanting to take that kind of loss for my frustrations, I continued to pick up our purchase. I know it was my fault to pick this up on a rainy day (not wanting to pay their daily fee for not picking this up), but thought it would fit in my pickup with a topper. Nope It was 2 inches too long. I asked if they had some plastic or something I could cover this with as I had to drive over 60 miles back home. They responded with we don't store anything like that and you will need to go to the local hardware store and figure it out. Even a sofa or loveseat cover from something they have already put out would have been a nice gesture, but just a sorry we have nothing was the answer. I haven't tried to put this together yet, but was promised that it was all there and was inspected for no damage. I hope this is true and is the end of our nightmare.

I purchased a new couch at the Missoula, MT, homestore and was helped by Dave. He was very knowledgeable and helped me narrow down my ideal purchase. The entire staff was friendly and accommodating from the time I walked in until I left the store. I am very excited for my new purchase!

Will was THE BEST salesman. Patient, kind, and thorough. Never pushy! Transaction was quick and easy once we made up our mind 🤣

Geoff helped us out immensely. We had a bad experience previously but he went above and beyond to make everything right. Excellent customer service that is not seen often in today's businesses. We are pleasantly happy. Will definitely go back for our future furniture needs. Thank you for the outstanding service and dedication to customer satisfaction.

I went in for the Memorial Day sale and they helped me find a table and chairs. I was in and out of there in no time and picked it up that same day. Very pleasant and helpful!

They have good service and very friendly there stuff is also great

The staff at Ashley are amazing. Tom, Mitchell and Keoni went above and beyond. I told them my colors and style, and they helped me find exactly what I was looking for. I would recommend this store 100 percent!

Will was so helpful and kind, it was a lovely experience!

After a talk with my orthopedic surgeon, I realized that my manual recliner could put substantial tension on my back after surgery. I thought initially that I would just get a power recliner then I thought, perhaps I should get a powelift recliner just in case. So I saw Costco had a reasonable one and if I didn't like it there was their great return policy. So I ordered it. True to form it was a quality product, but it didn't have segmental adjustments. So I thought I would explore around a bit more. I found one I liked at Bitterroot furniture and wondered if it was carried locally. Surprise Ashley Furniture had the same chair and the website said they would price match any offer. I called Ashley. Yes they carried the unit. So he priced it out. The website said it was $100 more than Bitterroot. The salesperson said, yes but that was without the delivery fee and if I put it in the cart I would see that it was $1300. Then he says he didn't think they had it in store and it might takes months to deliver.He then checks his inventory. Yes they just got 2. It would cost me $1700. I asked him about the price match. Oh they would only price match the website, not other stores. And BTW it might take months to get it otherwise.I told him what he was doing was unethical.It was usurous and didn't match the website. I told him that I was very interested in the chair, but there was no way in God's green earth that I would consider buying from him with his clearly unethical business practices and I would let others know not to buy from him. So here goes my promise.Suggest that you price check anything you buy from them as they clearly are hiking prices.

Horrible customer service, would not reccomend shopping at this location. When you have to come back 3 times to get the correct part and nothing was done to make the situation right super dissatisfied with the service. Take your business elsewhere

Ashley HomeStore IS not a supporter of the American military!! Especially in Missoula! Do not purchase anything from them! They will not hire anyone that works with the military or has job obligations with schools!

The sales Consultant and manager were both excellent people to talk to and deal with. It is unfortunate that then you go to the front to pay for your product and sign your paper work and have to have anything to do with "dez" she should have nothing to do with customers. She has a horrible attitude and does not make you feel like your business is appreciated as you are spending close to 6,000 dollars in the store. It is sad that businesses are stuck with sub par employees due to a labor shortage. Fire her as soon as possible, I am sure I am not the only person that feels this way

Jason was extremely helpful and was able to guide us through our mattress selection process effortlessly. He was able to get us some amazing deals and worked with my mom over the phone (she's the question asking expert) because she was purchasing us the set for a gift. We are extremely grateful for his help and my back will surely be thankful after sleeping on a good mattress.

The customer service in store is great. There were some issues with an order I placed that had nothing to do with the people who work here, but with the product arriving from distribution. I kept declining the floor model and hoping it would show up, but it did not. Eventually I really, really needed it, and they worked with me to find something on the floor that would work, and even lowered the price. Great staff.

Great experience! Very helpful informative and I got in and out quickly.

The service we received here was extraordinary! This is the second place we had been to and they blew their competitors out of the water. The associates were nice and didn’t make you feel bad for just wanting to look around and browse, we found a beautiful bed frame for a great price. Thanks to all of the associates that made this possible! 10/10 Will shop again!

Chenoa took excellent care of us! She made sure we got everything we needed.

Great services offered, rewards program offered is a cool program. Will be making more purchases in the future. Hayden Million was fantastic and walked me around the whole store to find the best pieces.

I wouldn't even give them a full star except I don't have an option e the girl inside that helped me with the furniture was absolutely wonderful and till I went to the back to pick it up not only did the men not help me put the boxes in their properly I had to have my 16 year old kid in my 9 year old kid get out of the truck to help me stacking properly then drive down the road as we were told we were blocking the area to re stack them in the highway so they wouldn't fall off the back of my truck time down ourselves and then proceed to drive back 40 miles with the furniture half in the truck because they refused to help me stacom and time down properly apparently it's a liability "" and the shut the door on us and locked it in the middle of me talking to on would never go back to the store again because of that experience

Bad place to do business Ashley's Furniture and Mathis brother furniture

We had the BEST experience shopping at The Hills store. Mike was so helpful and fun to work with. Really seemed to care that we found what we needed. We highly recommend and will ask for Mike when we shop there again

Big Sky Christian Center greatly appreciates The generosity of Ashley home store and its manager Jimmy. We have approximately 30 men in our shelter and their donation helps us a great deal.

Delivered here, great staff.

Went to Ashley HomeStore and bought all new furniture for the entire home and Kaylie helped with all our needs and made sure we got exactly what we needed and wanted!

Very helpful and affordable prices, Caitlin was wonderful!!

Everyone was fantastic.

Everytime I go there they don't have what I'm looking for and end up at Mathis Brothers.

I love the atmosphere. I never feel pressured to buy anything. And I somehow always find what I'm looking for.

Not happy at all

Super Friendly group of people. Answered all our questions. Coach is a good guy!! Very helpful, in every way.

They were super nice, friendly, no pressure at all! I'll be back

Southern Hills is the Best Ashley Store... The have the most helpful people and ask for the manager. named John... I give them 5 stars !!!

Mike Gottsch made our experience very pleasant and we would recommend anyone to visit him!

I went to Ashley in Missoula to get a couch or couch and loveseat combo. I had seen a set online that I liked and wanted to make sure it was as comfortable as it looked and the size was right. I found it right away and found it was quite nice. I went around looking at other couches just in case. In the mean time it seemed I was missed by the associated there, so when I was ready to purchase no one was around for a bit. I think a couple that an associate was showing around obfuscated my presence as they were also looking at the same set. I started looking at the couches online again and was getting ready to purchase through that when someone came by and asked if I found anything I liked. I told them the couch set I wanted and he realized I'd been missed so ushered me over get things settled. He called over a manager to help get things settled as there was an approval needed since things weren't in stock. Will was very helpful and quite likable. He helped me get things set away and set up for delivery, he was informative without being pushy at all, which I really look for in a sales associate. Fortunately I dislike hovering so the neglect in the beginning of my shopping experience didn't bother me too much. Ultimately they did come over to help me, lol. They matched the online price and things were arranged quickly and with ease following the first hiccup.

Cody was absolutely wonderful. He listened to everything we needed and even offered honest advice about some of the pieces we chose.

Awesome experience. We love the Coach. We’ll be back.

Friendly and Helpful Service with gorgeous options to choose from for furniture.

Great place to buy high quality furniture from go see Mike he’s awesome

Very friendly and helpful, love going here when I I have an idea of what I want and getting their help with deciding.

Shelby at Ashley Furniture went above and beyond for us and really made this the best furniture shopping experience we have had. She was very patient with us changing our minds a thousand times and she was also very informative. I would highly recommend this store for your furniture needs, every employee we encountered was great and the furniture selection is good too, can't go wrong! Thank you Shelby! 10/10

Cody did a great job helping us find the right dining room table! We had a great experience and never felt rushed or pressured to buy anything.

Visited Ashley Store today. Our Sales Associate, Hayden, was knowledgeable, kind, informative and not overbearing. It was a great experience and made a great purchase.

I had stopped at 3 other furniture stores looking for an affordable loveseat with no luck. I started to do my other shopping and I happened to notice Ashley Home Store across the street, so I decided to stop in. Will was an excellent salesman that listened to my needs, and gave me space to browse, and I ended up with 3 good choices to pick from. I am now the owner of the perfect loveseat. Thank you Ashley Home Store and Will!!

Jason was absolutely amazing, he went above and beyond to help us. He answered all of our questions and really took his time helping us decide what we wanted. Amazing experience!

Had good experience today shopping for new couch. Got the info we needed to make a decision

Awesome! Salesman mike went above and beyond to help us! We were in and out in 30 minutes with new furniture.

Second visit to the third place I went a few weeks ago on my first search trips. Mattresses were similar, but not identical, at all three places. Today, the mattress I was considering happened to be on sale but the primary reason for my return to the Ashley HomeStore, in Tulsa Hills, was the really pleasant experience with the sales person on the first visit. Tim Lewis was very helpful and informative without being a pushy salesman. He was professional and courteous, but also had a friendly demeanor. I found my new mattress, which I found to be comfortable for me, at what I consider an acceptable price. I am very comfortable recommending both the store and Tim Lewis, sales person. Rick S. Okmulgee, OK

Excellent Customer Service at the Ashley Furniture in Missoula, big shout out to Lauryn who remembered which couch we wanted after showing us the couch 2 months prior, always love it when they remember your and your needs. Will be back to purchase a coffee table in the near future

First of all, the store had a very welcoming environment and I didn’t feel bombarded like a typical “sales atmosphere”. Mike “Coach” Gottsch was genuinely trying his best to not waste my time as his customer. He wanted to know exactly what I had in mind and took me to a variety of different sets of furniture, was not pushy, and was very knowledgeable about every aspect of the different sets he was showing to me. He made our experience very easy, and quick. If you want to get great quality furniture, incredible deals, and a great (non-pushy) buying experience in a positive atmosphere... go see “Coach” at Ashley in Tulsa Hills! You won’t regret it.

We have made multiple purchases, each experience was flawless. Sales staff is not overly pushy, checkout process is quick and easy. Highly recommend, will definitely keep coming back. Thank you Ashley Furniture of Missoula!

The Ashley Furniture sales staff was friendly and very knowledgeable. They made us feel comfortable and confident in regards to the choice of furniture we purchased there. We appreciated the fact they gave us plenty of privacy to discuss our options and were not overbearing in any way.

We were greeted by a very nice young man who ended up helping us get a great piece of furniture. Very nice sales associates and happy atmosphere.

Was a very pleasant experience. Tim went above and beyond to help me find out and decide what I want to do. Was extremely nice and patient with me. Excellent employee for Ashley

Great employees. Limited sofa selection. Blaming covid for that.

I love Ashley HomeStore in tulsa hills Coach Mike set me and wife up with the bed of our dreams. Thank you Couch and Thank you Manager John!! I will be definitely be revisiting this store for future purchases.

Zach was very knowledgeable about all products & was very easy to work with! Great experience!

Coach Mike was great to work with and made our shopping experience a pleasure! I told my wife after buying a couch today that Coach Mike made it such an easy experience.

We love using Brandia T. As our sales person she makes shopping easy. Thank you so much!

BEWARE!!! Do not buy from or trust these people. They will tell you anything to make a sale all knowing delivery for any item right now will take months after telling you every few weeks that it will just be a another few weeks. It's been over 6+ months. Even the managers are in on it. DO NOT TRUST THESE PEOPLE! Also, do not leave your scripted contact us email to this review because we both know that leads NOWHERE! Treat people of this city honestly and with respect! You should be ran out of town. Disgraceful.

Very good! A man named Greg helped out me and my bf. Very kind and helpful to find a sofa in our price range

David was so helpful and understanding! He gave great customer service and helped us find the perfect couch within our budget.

This was the best experience I have ever had purchasing furniture. The staff was extremely helpful and accommodating to my request. Thank you to my associate Lauryn and the GM Geoff. I will definitely come back for any of my future furniture needs.

Customer service is awful. Bought 2 pieces of furniture 3 weeks ago and haven’t gotten any piece delivered. Every time I called, they gave me a different excuse and being rude about it instead of a sorry. First time, the salesman named Hayden did the math wrong so I had to pay extra to get the first piece delivered, I put 20% down for the second piece which was not in stock. Second time, they only had 1 piece on the truck so they didn’t want to deliver even though I paid for the delivery fee. Third time they promised it will be delivered the week after and nothing has shown up at my door yet. I called and no one answered or contacted me back. Will cancel my whole order and never go back there!

They checked temperature at the door and staff wore masks. Salesman was great to work with and very helpful. He listened and showed us exactly what we were looking for.

Did a good job to sell us what we wanted

Great relaxed atmosphere...helpful sales people

I came here after being treated poorly by another furniture store. Upon walking in I was immediately greated by Jesse; he was professional and genuinely happy to offer me any help and advice I asked for. He even went above and beyond to make sure I was able to walk out with the couch that I was looking for. If you are seeking new furniture and a pleasant experience, Jesse is your man. I couldn't recommend working with him enough.

Have dealt with Ashley store for 4 different types of furniture. I want to thank the salesman for his time and professionalism.

Jason, our Sales Associate, was pretty awesome! He greeted us right away and was ready to help at our every whim! We looked at a lot of bedroom furniture and other nice furnishings and our couple of hours was enjoyable, our time was well spent 👍🏽. Thanks Jason and Ashley Home Store!

This place is a rip off, they told me they would give me a 10% off cash discount then when it came time to pay that had disappeared, they had lots of excuses.I bought quite an expensive chair and it is absolutely the cheapest chair ever. They just sell cheap crap!

Mike was helping my stepmom and I today and he was great! We wandered the store briefly but when it came to what we wanted, he was available and had all the answers we needed. The furniture was beautiful; our dining table is exactly what I was looking for. We’re definitely coming back soon to do more business! Ask for Mike, he’s fantastic.

David was salesperson and have to say experience was excellent. No pressure buying and no questionsnot answered. Pricing is great here as well

Always helpful and nice love shopping there

Loved our salesman he was so helpful. Thank you Hayden.

I would 100% recommend Ashley furniture to my friends and family! Lauryn was very helpful and made us feel very well taken care of! Thanks again 😊

Our salesman was Tim. He was very informational about the products there, friendly environment, would recommend to friends

Very easy to work with their sales rep. Price matched everything I found online at a lower price.

The sweetest man helped me find the perfect recliner for me. It was affordable and the store is clean and everyone was wearing a mask. Everyone from the young lady near the door, the gal that processed the transaction to the man who helped load my purchase in the car was helpful.

Great all around customer service. Love the furniture I purchased.

The Ashely store at Tulsa hills was great. Everyone was helpful and not the normal pushy sales environment I expected. Loved the experience.

JESSIE Was very pleasant and helpful. I will be going to him for future furniture purchases .made my purchase enjoyable. Thank you Carol Holman

I Got a 4000$ living room for 3000$. Kyle was great help price matching the items!!

Quick, friendly & helpful service. Lauryn found us what we were looking for and got us out in no time.

Love Ashley Homestore and so appreciate the help from Cody W. ours sales specialist! No pressure just lots of information and help with discounts as we decided on several prices of furniture. I definitely recommend this store for quality furnishings and excellent help.

I love shopping at this store❤️

Too expensive and hidden fees

Fine service, they did match the price we found online. They did check our temps coming in but many of the employees were without masks or had them hanging on their ears/necks without actually putting them on.

Excellent customer service and attention to detail. Staff was professional and personable.

I went to Ashley to buy a bed and the salesman Taylor Bailey was fantastic to work with, he went above and beyond.

Had a great experience with Caitlin. She was very knowledgeable, friendly, and helpful.

We just had a great experience buying a couch! David, our sales guy took great care of us and worked out exactly what we needed!

Jason was helpful. I was able to shop and not feel suffocated. However when I had questions he was there to take care of them.

I would recommend Ashley to all my friends and love ones

We came in looking for a new mattress, Taylor Bailey was able to help us out over a couple hours to inform us about the products available. We wanted a cheap mattress coming in, but left with a TempurPedic mattress because it was that damn good. Taylor was able to work with us and get us financed, even contacted our financial institution, to make sure we could get what we needed. Great store and we appreciate the help and time from Taylor.

Shelby was great! She helped direct us without crowding us, and her attitude was very pleasant. Walked in to look and walked out as owners of a new reclining loveseat.

Lauryn was excellent and we had a wonderful shopping experience.

Our sale person told us our couch came with pillows. When we got the couch delivered over a month late, I called and asked about it and she told us that it didn't come with the pillows now???

I came in to purchase a table and was greeted immediately. once I found the table I was looking for jason helped me arrange for delivery and adding the purchase protection plan in to my bundle. Very friendly and knowledgeable employees will shop Ashley's again in the future

I knew exactly what I was looking for, and Caitlin helped me find it. She was fast, knowledgeable, and she made it a very easy transaction. Only took a few minutes! I’ll definitely be back.

Taylor is an excellent sales representative. He was very knowledgeable of the various livingroom sets that we looked at. He was very patient with us and gave us time to think about and discuss our thoughts about the various options. I highly recommend him. We are looking forward to receiving the livingroom set. 5 stars!

They matched online prices which was good. But online will deliver free and they wanted $90 to go 5 miles and leave on pourch. Very bad.

David met us at the front door to take our temps and help us check in safely. After introducing himself, he asked if there was something specifically we were there to find. I had exact dimensions and descriptions of the ideal piece we needed. David was familiar enough with the stock that he immediately took us to several items. He encouraged us to sit and talk while he checked other areas. David knew all the details, special deals, etc. In one hour, we had found the furniture we needed and taken care of all paper work. An easy, relaxing, but painless experience.

Will welcomed us today and listened as we discussed our preferences between four sectionals. He checked in with us when we returned later in the day and we knew he would be available for questions. Geoff worked with us the second time we came in today. He provided the warranty information and wrote up the sale. We enjoyed shopping at the beautiful Ashley Home Store. Thank you!!!

Will is the best. Kind, patient and helpful. We will be back.

Very friendly professional salesman. Met us at the door and stayed with us through the purchase. Cody was very helpful.

Lauryn was extremely helpful throughout our whole Furniture buying experience. She answered all of our questions with ease and didn’t make us feel pressured to make a decision. When we couldn’t decide after looking on our first night of visiting the store she even came In the next day to help us on her day off

Will was great!!! Very patient and friendly.

Kaitlin was friendly and helpful. Store will not discount much, even for "Black Friday" sale. Almost all contemporary styles (no traditional). We'll probably buy online.

We knew what we wanted when we went in. Lauryn was very helpful and accommodated us to what would best suit us.

I went in to the store looking for a sofa sleeper for immediate use. They had nothing available so we went to a local competitor. The competitor had one available but it was smaller than we wanted. After discussing our options we decided on the small one because it was available. I called back to let them know we would be taking it, by mistake I called Ashley furniture back. I spoke with Jason who, even at closing time, said he would get back to me right away. He found a sofa sleeper for us and called back. While waiting for his call I discovered my mistake but waited for his call to see what he could do. He found us exactly what we were looking for. I give Jason 5 stars. I just wish we could have found it the first time.

Very helpful .store is set up beautiful where you want to buy everything,but I didnt.

Great service, friendly and courteous

Great service! Jason took the time to listen to our needs and narrow the selection down to what was best for us. Plenty of options to choose from.

Great service and always tried to work with me on stock vs on the floor items.

Lauryn was fabulous and patient with us as we shopped with our 2 small children. Can't wait for our new furniture to arrive.

Lauren and staff we're so helpful. It was my first time at Ashley furniture. It was a seamless process and I would highly recommend them.

Furniture seems nice, prices are decent.

Super helpful staff and great customer service!

From the minute we entered the store our associate was attentive to our needs. It’s a big store and she directed us immediately to the perfect solution to our problem. She went above and beyond on a special issue and her team embraced the atmosphere. They really seemed to enjoy a comradeship.

Very helpful made my buying experience great and hassle free not like a different place I won't mention in closing thank you Ashley

Beautiful store and great prices.

Warning - I purchased a great sectional couch from this location just under 2 years ago. Unfortunately one part of the sectional had a defect that caused the seats to sag/protrude which eventually broke over time. The issue is the sales reps will sell you on the great limited warranties that cover any manufacture defects. In my case I was told 3 years. You can also purchase additional coverage for stains and wear and tear. Long story short I was told that the damages were not a manufacturer error but my fault. I live alone and have no pets. I work 60 hour weeks and barely use my couch except to watch TV. The customer service and lack of accountability to rectify the clear and obvious mistake on the manufacturers part is astounding. In summary, if you are purchasing a furniture piece from this location there is a very good chance they will not assist you should there be a defect or issue. Hopefully this is helpful when making a furniture decision in Missoula!

Friendly service with no pressure. Good experience!

I recommend working with Lauryn she’s amazing! Super helpful and great to work with. The original couch we ordered did not work out as planned and Lauryn worked tirelessly to make sure we still got the couch we wanted. I highly recommend her!!

Bought some furniture a little over a year ago - Geoff and his team have been very helpful with some service we required.

Dishonest salesman and manager took advantage on me on their pricing. I was charged over double in store for a product that was listed on their site. They gave me a non itemized receipt to hide the price from me too. I can see why there are never people in this store.

I bought a king mattress and paid $79.99 for the delivery. When the mattress got to the house, it was a totally different feel than the one in the store. I called and was told first of all, put my house temperature to 72 degrees so it would be softer and then wait 30 days to break it in. With a 30 day exchange, I said that was not something I was willing to do as it would be out of exchange time limit by then. Then, I was told to get a different mattress, it would be another $79.99 charge. When I asked to talk to the owner or a manager, I was told &"No&". When I asked if they could call me, I was told, &"No&". Granted, the mattress looks the same, but does NOT feel anything like the one in the store. When I was trying to make my case for the mattress exchange at no charge, I was told &"I&'m talking now&" as I was talked over.

I bought a king mattress and paid $79.99 for the delivery. When the mattress got to the house, it was a totally different feel than the one in the store. I called and was told first of all, put my house temperature to 72 degrees so it would be softer and then wait 30 days to break it in. With a 30 day exchange, I said that was not something I was willing to do as it would be out of exchange time limit by then. Then, I was told to get a different mattress, it would be another $79.99 charge. When I asked to talk to the owner or a manager, I was told "No". When I asked if they could call me, I was told, "No". Granted, the mattress looks the same, but does NOT feel anything like the one in the store. When I was trying to make my case for the mattress exchange at no charge, I was told "I'm talking now" as I was talked over.

If your going to run a promotion of buying a mattress and getting the bad free, at least have the base available at the time. I don’t live locally and will have to make another trip to pick the base up when it gets to your store.

Will was extremely helpful! I would love to work with him again when I’m looking to furnish my house.

Dishonest pricing!! I was charged $400 in store for an item listed at $200 (+free shipping) on their website. Also was way overcharged for an entertainment center. Management said that those prices were not accurate and change multiple times a day which is not true. If you want to pay 100% over retail then come shop here! I can see why your store is always empty.

Dishonest pricing!! I was charged $400 in store for an item listed at $200 (+free shipping) on their website. Also was way overcharged for an entertainment center. Management said that those prices were not accurate and change multiple times a day which is not true. If you want to pay 100% over retail then come shop here! I can see why your store is always empty.

Very friendly and great prices

We found just what we were looking for. Taylor was very helpful, courteous and efficient. The 30% off flyer prompted us to shop at Ashley before going anywhere else.

Lauryn was super helpful in picking coordinating items for my living room set! I came in not even knowing what I wanted and left with a full living room of furniture and accessories! Very happy with how this turned out.

Amazing service! Very welcoming!

Very pleasant experience due to friendly and helpful staff. Will continue to shop at Ashley Homestore.

Shelby was a doll, and so helpful, thank you so much!

We’ve always been very satisfied with the service we’ve received at Ashley and yesterday, was no different. Thank you for help yesterday, Shelby Burngarvar.

There is no furniture in stock and the ETA's they give on orders are meaningless. I waited two months longer than the original estimate I was given with no price reduction, no waived delivery fee, nothing. I understand COVID is affecting things but if you can't give even a somewhat accurate time frame to your customers then it's just bait and switch tactics. I have no complaints about the salesman or the quality of the furniture I received, but I'll be looking elsewhere in Missoula to furnish my house after this experience.

We ordered a $3000 sectional around June 20th from Jason, with delayed delivery estimated at 6-8 weeks (Jason was awesome to work with - no complaints there!). It’s almost been another month since the date we were told our couch would arrive. We prepaid $80 for in town delivery, and when we called to check the status back in July, the employee from Ashley tried to sell me additional delivery charges without having all of the pieces to the sectional (which at this point they were still waiting on 3 pieces all to arrive at different times...3 more delivery charges). Unreal. I’m super disappointed in this whole transaction. The couch we currently own & are replacing was also purchased from Ashley Furniture & until now I have had no issues with this company or their products, hence why we bought from them again. I called again today and they still do not have all of the pieces, but keep telling us they are on the truck. They sold us on 6-8 weeks, is this not bait and switch at its finest? We just purchased our first home and were elated to buy this couch for our living room, and now we couldn’t feel more helpless and disappointed.

Jimmy and Jason were the best to shop with! They made the furniture experience for my husband and I enjoyable and ensured we got the best deals and quality for our money! We will certainly be returning to work with them as our local furniture store of choice!

Jen was great she knew what she was talking about.

Very nice stay helped me get the bed I wanted, Jennifer was very helpful

We had a great experience with our salesman Ricco. He listened to what we were looking for and made sure we got what we came in for.

Jason was extremely helpful and knowledgeable! Made buying furniture easy. Can’t wait for my new bed!

Thank you to Jennifer for your awesome customer service and assistance in finding a dresser for our daughter’s room.

Jason was very helpful, friendly and knowledgeable. Great customer service.

Editing my review: The experience in store with Jennifer was great. She was extremely patient and helpful while finding our furniture. Manager made things right and has delivered most of our furniture and will be delivering the rest when it arrives. I appreciate this move by management and Ashley HomeStore of Missoula. Quite happy to have most of our furniture finally.

Deleted review.

Love the furniture, and the sales people were very helpful

Jennifer was very friendly and knowledgeable about the furniture selection. I didn't feel pressured in any way to buy something I wasn't wanting. Just bummed the delivery time is between 4 to 6 weeks because of CoVid19.

Great selection with competitive prices and good customer service. Ashley is my go-to furniture store! I would recommend this store to a friend.

Jen was wonderful sales lady and works with you to get the best deal. Love Ashley furniture it lasts a long time and wouldn’t want to go any where else for furniture!

Courteous and friendly service by the staff and no hassle to buy furniture. Overall great service.

Will was my my salesman and he was a gem. When he asked me what I was looking for he didn’t pressure me into purchasing nor did he attempt to “up-sale” me. I tracked him down when I had questions and he was informative. I finally settled on a fantastic buy & left the store with some extra money in my pocket. Very pleased with my purchase and the sofa was a quality piece that my family will utilize fully for years. Thanks for your Help Will

The store associate Jennifer was very pleasant to work with. She worked with our wants and was able to customize a bedroom set that we liked. Would highly recommend this store.

Friendly and helpful customer service and a nice selection of items to choose from.

Jason was very friendly, patient and knowledgeable. He guided our selection of new mattresses very clearly pointing out the differences from one to another making our final choice easy.

We had such a great time browsing around with great guidence and no pressure from Will. Was not expecting to purchase today but he made it all so " doable" it was truely a no brainer. An absolute pleasure. Carrie Rasmussen Bruce Ely

Lots of options, great deals, and great service. Just a heads up if you do make an order: wait times are pretty long for delivery with COVID. Ask for Jennifer if you go in! She gave my husband and I distance to figure out what we wanted, but was always close to answer all questions and give suggestions, which were both very helpful. She was also very patient and didn't rush us at all despite us changing our mind a few times and the time it took us to fully decide on things. Definitely will return when the time comes to get more furniture! Update: Furniture did not come according to the estimated times. Calling for updates things were constantly being pushed back. They fixed the issue by delivering all the furniture that was there, then did another deliver on them for the stuff we've been waiting on. We've finally received all the furniture and so far enjoy it.

Detailed explanations and attentive service.

Jennifer Thorne is FANTASTIC! Not too pushy but kept me informed. I will totally go back.

Jason was great! Really helpful and patient and got me a really great deal.

Jennifer was knowledgeable and helpful. She wasn’t pushy and helped us find what we needed and we had a long list of random things we needed.

Super helpful!!!

Jennifer was helpful, knowledgeable and kind in assisting us with our purchase! We appreciate her as well as the wonderful store manager, Geoff. We loved the sectional sofa we bought here so much we came back weeks later to buy another one! Easily our favorite sofa ever but the sales staff treatment of us was icing on the cake!

I got a great chair for a great price. Best chair I have ever had!

We just purchased a bedroom set with the help of Jennifer Thorne. It’s very important to us to buy locally, and Jennifer and her manager worked with us on pricing. Jennifer was responsive, efficient and thorough. We definitely look forward to working together with them again!

Jason was helpful and made the buying experience quick and easy.

I really liked the store and service it was great i got help right away thank you

Very helpful and friendly. Overall great experience and can't wait for our new couch to get here and shopping at Ashley's again.

Ask for Jason if you’re looking for someone helpful and knowledgeable to work with. He tried finding us the best deal possible from the get go and we got it. No high pressure and more than happy with our new couch👍🏽

Easy purchase, very helpful without aggressively looking for the sale.

Taylor was amazing in helping us find everything we needed for our new livingroom set. He spent 2 hours just setting up what I had envisioned, and made the experience a blast! Taylor then helped make the payment process as easy as he possibly could. I'll be back to him, absolutely!

Jennifer, very professional! Excellent customer service! Asked for our name. Flipped recliner upside down to explain how it was built. Bravo!

Our sales rep was very helpful without crowding us as we made our selections. He was enjoyable to work with.

Jason (our sales rep) was very friendly and easy to work with! Laid back, yet knowledgeable. Highly recommend! 😁

Very recommend!!

Ricco was super helpful and had great product knowledge. He made choosing the right bed easy.

Salesman was very nice. No pressure. Gave us time to look around, consider options. Was able to make a purchase within our budget which was awesome. Overall extremely pleasant experience.

Jennifer was very friendly & helpful with finding the right sectional for us.

Jen is great! Highly recommend working with her. Quality furniture at competitive prices.

Taylor was very helpful and knowledgeable without making me feel pressured or hovering. I would definitely go to him again.

Our Sales person, Taylor, was so helpful helping pick out our new living room furniture. He was also very patient. We came to look at furniture 3 times before making our decision. He was there each time to answer our questions.

Staff is very helpful!

We went in to buy a bedroom set with cash and were told that they had floor models and would probably have to order anything we wanted. They were willing to sell a floor model to us as we came from out of town and rang up the set. After purchasing, our salesman informs us that they already had the footboard and rails to the bed set sold it just wasn’t marked. It then became a big issue because we live 5 hours away and they wanted to order one to their store. It wouldn’t arrive until Tuesday and we told them we were leaving Sunday afternoon. We then had to get a refund for the bed frame and WE had to order it ourselves although they let us use their computer. No discounts. Minimal apologies for the giant cluster we had to deal with. Never have I ever dealt with service like this and such an unorganized system. I’ll definitely go elsewhere for furniture next time.

Jannifer was really nice, very patient and helped pick our style. No pressure and just overall gave us the option to pick our own couch, but gave us good information regarding different couches and what needs they would meet and needs they couldn't. She was amazing!

Friendly, knowledgeable, and helpful service. Special thanks to Rico and Will for their help in selecting our new furniture!

We have worked with Jen T. several times for different rooms in our home. Her expertise and creative ideas have been extremely helpful in identifying pieces that would work in our spaces. Jen’s calm manner, patience and kindness were appreciated.

Awesome

I had some difficulty navigating the website so i went into the store for assistance. The sales person I worked with was Jason and i was pleased that he provided assistance with the financing people and with saving me some money on my purchase since I could not get the online price. I really appreciated that Jason didn't just pass me off to the financing department. He was also very helpful explaining how merchandise pick worked.

Jennifer was great and very helpful and knowledgeable. I’

Jenn at Ashley was so helpful. My son bought several items and was very satisfied with them. We liked his sofa sleeper so much that we came back and bought one for our home. The store has a range of prices, great choices and really easy staff to work with. I highly recommend Jennifer. She is quite knowledgeable about furniture options. 5 STARS!

Jen was incredibly helpful and made the process very convenient and very easy!

We came into Ashley to look at a new mattress and bed frame and Jennifer helped us find the perfect options within our budget and the financing was so easy! The entire process was quick and painless, couldn't be any happier!

Great experience at the store, they answered all our questions and were very friendly. Also we got a great deal on a sectional!

Excellent service. Great store, many options. Sales rep Jason was very helpful.

Jason was great! Very helpful and nice.

Great salesperson

Jen was Fantastic.

Ricco was very friendly and knowledgeable about each couch we looked at. He gave us honest opinions and information that we used to make the best choice for our family. Thank you Ricccimo!!

There was so much inventory to look at and choose from. Jason made it easy to narrow down options that were the best choices for myself and my home. Really enjoyed the shopping experience and the entire purchasing process was easy to maneuver through with the sales team.

All the staff were very helpful -- excellent customer service! Special thanks to Jennifer for showing us their amazing clearance deals! It was great service with no pressure! A wonderful experience!

We had a very good experience. Ordered a reclining leather loveseat at an amazing discount, plus a hide a bed. Our salesperson, Jason, showed a really good balance between helpfulness while giving us some space. Our furniture arrived yesterday, weeks before we expected it! The delivery guys were great. Very tenacious in struggling the hideabed down steep narrow stairs.I would definitely recommend you take a look here if you&'re in the market for furniture.

We had a very good experience. Ordered a reclining leather loveseat at an amazing discount, plus a hide a bed. Our salesperson, Jason, showed a really good balance between helpfulness while giving us some space. Our furniture arrived yesterday, weeks before we expected it! The delivery guys were great. Very tenacious in struggling the hideabed down steep narrow stairs.I would definitely recommend you take a look here if you're in the market for furniture.

Jennifer T. was amazingly helpful in the Missoula store. Very very patient, not pushy at all. Answered all our questions and helped us come to our decision. Highly recommend stopping by and seeing her for your next purchase. Very excited for our new beautiful high quality sectional.

Jason was great at helping me customize the couch I wanted. He was friendly and made it easy to do business.

Thank you Jennifer for all of your assistance in helping us with the purchase of our new recliner. Your soft spoken non abrasive assistance was a delight. We LOVE Ashley Homestore in Missoula Montana!

After buying a sectional couch and a regular couch we decided to buy a bed. The first day that we went to the store the sales lady was really sweet and nice. About 4 to 6 weeks after the purchase, we noticed a lot of lumps in sinking in the middle. We called and complained kindly and asked for a replacement. After quite some time they finally brought a new mattress out and clarified, at our house, it was defective. Here we are 45 days later in this bed is just as bad as the last one. I sent an email and didn&'t get a response initially. I sent another one several weeks later and the manager called me today. He basically told me that they couldn&'t find anything wrong with her last one and that he had to lose money on it and there was nothing that he could do to help us further. I quickly clarified that it&'s usually best practice to make sure your customers are happy with large purchases. I reminded him of the loyal customers we were and that we would never return to that store again. As being a hard-working member of the working class, it&'s shocking to me that a business would not want their customers happy. Especially ones who would never take advantage of something. I am highly disappointed and sickened by their behavior. Do not shop at Ashley Furniture.

Great deals and excellent service!

Ok, we ended up buying some place else. They have nice pieces in the store.

Wonderful customer service! She was very patient with us. They also have a great selection of furniture and home decor at fair prices

Rico was very helpful and friendly. He helped us to brainstorm the best set up for our room and provided us with an excellent deal!

Be sure to CHECK PRICES ONLINE before purchasing anything from this store! I purchased an end table that had to be shipped to the store. Before I took delivery, I went online to check the dimensions and found that on the Ashley website it was listed for 33% less than what I paid for it (including free delivery) and on Target/WalMart sites it was even less than that! When I went to pick up the end table, I pointed this out to an assistant manager (and later by phone to the store manager) as well as pointing out the price match guarantee on the website - only to be told that Is "corporate" and doesn't apply to them. Well, I may use this store as a showroom going forward but will be purchasing somewhere else!

Be sure to CHECK PRICES ONLINE before purchasing anything from this store! I purchased an end table that had to be shipped to the store. Before I took delivery, I went online to check the dimensions and found that on the Ashley website it was listed for 33% less than what I paid for it (including free delivery) and on Target/WalMart sites it was even less than that! When I went to pick up the end table, I pointed this out to an assistant manager (and later by phone to the store manager) as well as pointing out the price match guarantee on the website - only to be told that Is "corporate" and doesn't apply to them. Well, I may use this store as a showroom going forward but will be purchasing somewhere else!

Jen was extremely helpful. She helped us get additional parts for our discontinued sectional and helped us choose new couches. She was able to make us a great deal and get exactly what we wanted. What more can you ask for?

Jennifer Thorne at Ashley helped me find exactly what I wanted! they have amazing sales and excellent customer service. Highly recommend! I’m so happy with this whole experience

I was Lied to about a 10% down Charge

This was an enjoyable shopping experience. Will was very helpful and didn't push us too hard for a sale. We will definitely look at Ashley's for any future purchases.

Will was so helpful! And really gave us all of the best options!

Needed a good quality firm mattress for an affordable price. I have severe back spasms and pain. Jennifer was kind enough to take the time to assess my needs and point me the right direction. Asked all the correct questions to help narrow my options to mattress I selected. Thanks again for your assistance!

Jen was very accommodating and we loved working with her. She was very nice and not pushy. She answered all of our questions!

Friendly staff that is helpful and wide selection. Gladly shop there again.

We were looking for a new couch and the sales lady was so friendly and helped us tremendously.it was a great experience.

Coleen was very knowledgeable and helpful in the purchase of our new mattress and power base!

Will never shop anywhere else for furniture again. Jennifer is the gal that helped me and she was fantastic. A+ for customer service!

I give Ashley HomeStore in Missoula Mt. 5 stars! Everyone was so friendly and accommodating, I was able to get exactly what I wanted at a great price.

Will at Ashley Furniture really was so helpful went above and beyond to help me and my family with our purchases at the most affordable prices too! HIGHLY RECOMMEND

Very helpful! Tried a lot of comfy couches before we found what we wanted at a decent price.

We have made several purchases at Ashley Home Store now, and have always had a great experience. The customer service has been enjoyable and we are happy with the quality of our purchases.

Colleen was amazing and so helpful. She spent two and a half hours with us. We came in with a list of furniture needed for an entire home. Colleen showed us furniture that fit our ideas and then gave us time to ourselves to make decisions. I never felt pressured or rushed to make any decisions. I would highly recommend her. We will visit her the next time we buy more furniture.

Colleen from Ashley HomeStore was absolutely wonderful! She was never pushy. Instead, she made herself available as we needed and was super supportive of our decisions, questions and what we were looking for! We highly recommend seeing her and purchasing from Ashley HomeStore!

I recently purchased a sectional from Ashley Home Store in Missoula. I love the great selection they had to offer. We were able to browse at our leisure and then when we were ready to narrow it down and start asking questions we worked with Jason Smith and he was great. He was able to get me all the info I wanted and helped us measure things out because we were working with a small room at home so the measurements had to be right. Jason was very patient and did not make me feel pressured at all. They even reconfigured the sectional how I needed it so it would fit the room better. Great customer service!! The sectional has since been delivered and again the customer service was exceptional! I will definitely be buying more furniture from this store as we redo each room. Thank you Ashley Home Store!!!

Great customer service. Sales person was very helpful.

Very helpful staff and great prices and products.

We loved the experience of purchasing our furniture here!! From the minute we walked into the store to when we walked out everyone was amazingly kind and patient! Will definitely do more shopping here in the future!

It was a super pleasant experience buying new furniture through Ashley and the salesman Jason was more then helpful with helping me find the perfect piece of furniture for my home.

Taylor did a great job of helping me find exactly what we needed for our guest space. He was knowledgeable, informative, and offered me options. I would definitely use him again.

Colleen was our representative at store in Missoula. She was very knowledgeable and professional. She directed us to what we asked for which tells me she was listening. The 4 star as opposed to 5 star was based on Ashly Furniture non-refundable policies. I don’t think they are customer friendly.

Fast and friendly! They gave me an extra $50 off my recliner that was the list price! Will be back in the future!

We went to three furniture stores today. Jason was hands down the best salesperson we worked with Ashley furniture had the largest selection at a great prices. We have more furniture to purchase and plan to look online and work with Jason. Give this guy a raise!

I purchased a power living room chair for my husband. The salesman, Tayler Bailey of the Missoula store, was super helpful, friendly and willing to show a variety of chairs. It is thanks to him we now have a comfortable and very helpful chair.

Colleen was fantastic! Helpful but not hovering and overbearing. I would recommend Colleen without hesitation.

Taylor was very helpful and obviously knew alot about the product.

Jason was great to work with!

Jennifer was very helpful in finding exactly what I needed.

Good experience. Salesman Tayler not pushy, left us alone until we needed him. Very helpful good furniture good prices👍

The sales guy was great and straightforward. I was annoyed having to pay for shipping when picking my furniture up in-store but he worked with me and left me a happy customer!

The people are always friendly and extremely helpful....and love my new couch!

Colleen was amazing to work with. Very knowledgeable. She spent 2 hours helping me and following me around while I tried to decide between all the wonderful stuff :) Thanks for a no pressure experience!!

Colleen was very helpful in choosing our brand new sectional! She helped us figure out how to make the design and color flow with the rest of our home and decor.

Colleen was extremely good at finding the perfect mattress to fit my needs. I'm very happy with my purchase, and will recommend Ashley Furniture to everyone I know.

We found Ashley to have a superior crafted and more reasonably priced furniture selection than we found elsewhere in Missoula. Their sales person (Jason) was informative, no pressure and knew his product very well. It was a pleasure working with him and we would recommend him and Ashley to our friends.

The service was great! They were very dedicated and helpful, while still remaining honest and humorous throughout the process. Jennifer was fantastic!

I worked with Jennifer Thorne and she was patient, helpful, and never pushy. I highly recommend the 14 piece package sets for a great price and less stress. I will be doing all future furniture shopping here.

They have been very friendly & helpful in helping us find what we are looking for & making sure we get the best price.

Came into the store looking to buy a new office chair. But after meeting the best salesman west of the Mississippi, Taylor Bailey, we jointly decided that a pear would best suit my needs. 10/10 would come again. Ask for Taylor the buff salesman.

Came into the store looking to buy a new office chair. But after meeting the best salesman west of the Mississippi, Taylor Bailey, we jointly decided that a pear would best suit my needs. 10/10 would come again. Ask for Taylor the buff salesman.

Service was awesome. I felt comfortable wandering around, measuring and mulling over, but Taylor was attentive and easy to find for any questions I had. Now, if quality measures up to expectations I will be one happy camper!

Jen is the best! Knew exactly what we might want from a very vague description we gave her. She was very nice, friendly, and she definitely knew her stuff! We will definitely come back to her for future furniture purchases.

Some prices are good, some are crazy expensive for what you get

No pressure sales by Wil! Good quality furniture.

Jennifer was super friendly and very helpful getting us the best price. The store always has great products and customer service.

We were assisted by Jennifer T. Who was very courteous and knowledgeable. Great selection of furniture we were seeking.

I purchased a great reclining couch today at you're store in Missoula. Taylor, the salesperson who helped me, was really helpful and knew his stuff. Thank you, it was an easy and enjoyable experience!!!

Excellent and high quality service from Ashley in Missoula. Jennifer Thorne made the whole transaction simple and offered perfect suggestions to enhance our purchase for our needs. Highly recommend!

My buying expirecne with Taylor at Ashely HomeStore was great! Any questions I had were answered and Taylor was very kind and personable. I had multiple financing options broken down for me, Taylor helped find and customize the right plan for me; overall great buyers expirence from the moment I walked in.

I’ve been working with Jennifer for years from the Missoula store. She is always so patient and helps me through the whole selection process. Living in Whitefish..... she’s made it so easy and I’ve never stepped foot in their store. Ever. All over the phone, texting, and emailing. I’m eager to receive my new dining set in the next couple of weeks!

Jason was awesome definitely go there for good prices and great service... We picked up some counter stools.. a great shopping experience

Went to Ashley on a whim. I had been looking at the Enola 5pc set for a year on the website, but it was never on display so I could see it in person. I mentioned it to the salesperson Jennifer Thorne that I really wanted the Enola set and she said they had it on display and it was on sale. I was in love. The next day I came in bought it along with 5 other pieces of furniture and tables. Jen was amazing, absolutely no pressure, she pointed me in the direction of items I was looking for, she had her measuring tape with her so we could make sure everything was going to fit in my living room. I would highly recommend Jen and Ashley furniture for the wonderful service and quality furniture at great prices.

Taylor was very professional and very willing to help. He displayed great knowledge with the products

Thank you Taylor for being so patient with us. You’re a fabulous sales person along with being kind and thoughtful. Couldn’t ask for more from Ashley’s. Will be back soon... promise. :)

Had the quickest and best experience with Debbie today! Friendly, knowledgeable and super helpful.

staff very helpful without being too pushy

I was trying to help an 80 year old gentleman decide on a purchase. I talked to Colleen on the phone in Missoula, MT about the man's inquiry concerning a store item. He was helped in store by Colleen . She was patient, respectful, and even made sure he walked to his vehicle safely. THEN she called me to make sure I knew he had a difficult time walking as he got up to leave the store. Wow!! We are telling all our friends how wonderful this attention was for the gentleman. No doubt this sale will always be special. Thanks, Ashley Home Store, for a real "home" experience with Colleen. Elsie & Joe

Jason was amazing! He listened to what we were looking for and took us right to it. We were done with our shopping experience in 30 minutes. Thank you so much.

We had wonderful service and the sales man we dealt with wasn’t pushy. He was kind and let us take our time on finding the right piece of furniture! I will be coming back again!!

Excellent customer service, they know their products and have the ability to bargain as needed or requested .

Great experience! Rushed my order so it could come in time for my move and gave me a discount. Quick and easy process.

Great friendly service! Patient and helpful picking out a mattress.

Colleen was great! Informative but no pressure! Great in-store options available!

Colleen was extremely helpful and friendly

Friendly service and price matched online price.

Reasonable prices-very nice and non intrusive staff-quality products

Colleen was very accommodating and friendly. I'm thrilled to finally be getting my entertainment center! Very pleased with my experience:)

Very helpful and nice

Jason Smith was wonderful helping us find a chair for my Dad and pillows for us. Extremely knowledgeable and helpful. We will be coming to Ashley for future furniture products.

great service and help from staff

Love the styles here. Colleen was a big help!

Taylor was very attentive and made an effort to find us what we wanted

Taylor Bailey was very helpful and not a pushy salesperson. He let me do my own looking around and asked if he could be of any help. If he didn't know an answer he'd go find one and not just make one up. He had a good sense of humor and put up with my husband's jokes. You'd never know that he is very new to selling furniture. I'd recommend him to my friends and family for future furniture purchases.

Service was quick and low pressure. Debbie listened to my needs and made an online price match to deliver exactly what I needed in my price range. Great experience!

Colleen is awesome! Super helpful.

Taylor provided exceptional customer service and will definitely bring us back to Ashley again. Reasonable price.

Great selection, nice sales person. Name Will.

We had a lovely sales associate named Jen show us all the sectionals that she thought we might like and ended up finding the perfect one! Thanks so much for the great customer service and help finding our first piece of furniture as a married couple 😉

Very professional sales representative. Gave us all the personal space and time we needed even when the closing hour came. We were given every option to choose from and were very comfortable with our decision, we felt at home. Thank you!

I was very pleased that I stopped in to Ashley HomeStore on the spur of the moment yesterday and was able to find these 3 pieces that were just what I wanted. I purchased 3 end tables (lamp tables, one will be used as a night stand. The Sales Rep, Colleen, was so helpful, showing me everything that might be what I needed and answering all questions. I was very happy to find the pieces were on sale and I did not have to order anything. I picked them up today and brought them home. I love them in our home. All of the employees I spoke to yesterday were very courteous and helpful. Today the men who loaded up my furniture were also great. Everything was a very pleasant experience. Thank you

Very friendly and knowledgeable service. Colleen was extremely courteous and accommodating...

Working with Jennifer was awesome! She is very knowledgeable and took the time to help me find exactly what I was looking for!

Friendly sales and thorough service. Thank you Colleen.

Jason Smith was amazing and patient with us. It took us 3 return visits before we found exactly what we wanted and he stuck with it. Great job.

Great experience working with Debbie today at the Missoula store. She was very knowledgeable and laid back. No high pressure sales tactics. 👍🏻

We got several pieces here our first weekend we moved to Missoula. Colleen was very helpful and we are excited to get our new bedroom furniture!

We had a great experience buying a couch from Jennifer Thorne at Ashley Home furniture in Missoula. She was knowledgeable and helpful and personable. We were impressed with the selection and can’t wait to get our couch. Thanks to Jennifer and Ashley Home Furniture.

Shopped around ALOT! Ashley had the best prices in town for top quality furnishings. Colleen, the sales rep, had ultimate patience with us as we are VERY picky. She helped us multiple times over a course of a few days! She is amazing. We never felt pushed or hounded for a sale and she found every possible way to find us additional discounts. We are now happily furnishing most of our house with Ashley!

Great to work with and willing to do what it takes to get the sale.

working with Jennifer was wonderful. She was very friendly and knowledgeable! She helped us find exactly what we were looking for.

Working with Jennifer was great! She was calm, helpful, and never forceful in attempting to obtain the sale. We greatly appreciated her knowledge of color and style in helping us achieve the ‘mood’ and ‘feel’ of our living room. 10/10. Would recommend!

Salesperson was very knowledgeable and extremely helpful.

Jason helped me and my wife pick out a new mattress. He was great. Wasn't too pushy like some salespeople are, listened to our preferences and gave us suggestions. A lot easier then I thought it was going to be to buy a new mattress.

Colleen was great! Super friendly and very helpful, buying furntiure from her was super easy and pain free! Highly recommend and will be back

I had great customer service while I was there! Colleen helped me a ton, she worked all the dimensions with me and made sure I had everything I wanted regardless of colors clashing and such. She also gave me pointers and ideas as far as which route to take and layout, even gave me some ideas for painting! Really great service!

Jennifer helped us, she was great! So much to choose from in this store! It seems the prices beat anywhere else!

Had a great experience all the employees where very nice and helpful. Answered all our questions fast and understanding.

My biggest problem is that I paid for a couch 6 weeks ago and I still haven't recieved it, I called and was told they would contact me sometime next week. If you would prefer not to wait forever for your items, I would suggest shopping elsewhere. I will buy the rest of my furniture from another dealer.

Jen was the best salesperson was patient and helpful and she even had her own tape measure. We are very happy with our purchase

Associate was very helpful and friendly, we found exactly what we were looking for!

We really appreciated how helpful Jennifer was and we are going to love our new bedroom set.

Amazing customer service.

Very professional, efficient service by Rico!

Quick purchase. With the help of the customer support team, I was in and out with my recliner in under 15 minutes. I recommend!

Super easy and convenient shopping. No hassle and no pressure!

Great service!

Very helpful they go out of their way to do everything and anything to help you make your decision on what best fits your home I will be a returning customer

I surely appreciated the help and attentiveness that was given the entire time my family and I were in the store. Thank you for a great experience.

Super service worked with me to get the best deal can't wait for the new furniture and Bed to arrive.

Extremely friendly, knowledgeable & professional rolled up into 1 beautiful sales rep!

The staff was extremely helpful and kind. They made sure I got the best deal and left me feeling very taken care of in the end. My family and I will definitely be back here in the future for any furniture needs.

Very nice people

They very very helpful and friendly. They worked with us on our selection and the price to the point that we both were happy. Our furniture will be delivered ahead of schedule which was nice.

The salesperson was extremely helpful in listenung to our wants and needs and explaining different options for us as well as the deals for the weekend. I would have given 5 stars but my wife felt like the salesperson was dismissive to her. They cut her off mid-sentence several times and when we left she felt rather down because if that. Other than that one thing, the rest if the experience was satisfying and we walked away with furniture that fits best for us.

They were so helpful in finding the perfect Living room set. We are very grateful for the great service

Jen did an amazing job helping me find the mattress I’ve always dreamed of! Absolutely amazing service and she made it her goal to get me what I wanted at a reasonable price.

Our salesman Will was very informative, helpful and so friendly, we appreciated his no pressure way of doing business, thank you Will!!!

Jennifer was very knowledgeable and welcoming. She was helpful without being pushy, she really wanted you to get exactly what you wanted. Very happy!

Super friendly and helpful! They helped me put together a living room set that I love.! They let me wander the store to decide what I liked. No high pressure sales! Awesome

Jennifer was great. Can't wait to pick it up and enjoy it at home.

Jennifer was very conscientious in helping me find just the right reading chair for me. I also got an excellent deal. Thanks!

The things that I appreciated most at Ashley were the friendly welcome when we entered, the low-key presentation of the alternatives that were in store and the clear explanations of pricing and delivery options. i enjoyed dealing with Jennifer and will definitely go back to Ashley's the next time I am looking for furniture.

The staff was very helpful in getting us what we wanted.

We are very happy with our purchase. Will was patient while we discussed our option! Would recommend Ashley's Furniture to our friends. We will ask for Will the next time we shop there!

Great service!!! Fast and efficient!

My experience with Ashley and it's employees was the smoothest and pleasurable experience I've ever had! I found furniture I'm in love with for a great price and my salesman Will Fogle was a dream to work with. Can't say enough good things. Thank you!

Nice furniture and great help from sales staff!

My fiancé and I were shopping for a couch for our new house and Jen helped us through the entire process! She was great and the price was right!

Jennifer was awesome!! I love the quality of Ashley furniture and the customer service is awesome.

Colleen was awesome! She was friendly, helpful, and patient. The whole experience was great and we will be back to furnish our entire house through Ashley! Thank you

Very helpful and really took the time to ensure we purchased what we wanted and was the best for our family. Thank you!!

I worked with Jennifer, she was knowledgeable and friendly and made my visit quick and painless. Highly recommend working with her.

They try hard to find exactly what you want. Good prices compared to other furniture stores.

Efficient and friendly service without pressure

They greeted me quickly and answered my questions about the product I was looking for.

My wife and I went in to look at possibly buying some furniture for our new place. Candy helped us find exactly what we wanted, she went above and beyond to get me a deal I was comfortable with. The general manager also was involved and extremely helpful. If there were 6 stars you guys would get it. Much appreciated! Any establishment that goes out of their way to give a respectable military discount has gained my business. They also delivered our living room set the same day. Who could ask for more?

Geoff was a great help in finding the right furniture for our budget. He wasn’t “pushy” like some salespeople. He gave the options and then let us pick what was right for us and our budget.

Great furniture, for such reasonable prices! Our sales associate Jennifer Thorne was so helpful in every way.

We had a great experience at Ashley's. They had a great selection. We were looking for a power reclining sofa that would fit both a 6'4" man and a 5'7" woman. Our salesperson was great and showed us only items that met the criteria that we needed, and we had a lot of needs, besides the height issue already mentioned. We found something that should work great for us.

Great store! Would highly recommend working with Jennifer- very helpful! Thanks!

We worked with Colleen and she was wonderful. She was very knowledgeable and has a laid back sales style. It was because of her demeanor and knowledge that we chose to come back and buy our items.

JENNIFER MADE THIS WHOLE PROCESS EASY. SHE LISTENED TO OUR NEEDS AND QUICKLY TOGETHER WE FOUND THE PERFECT LIVING ROOM SET FOR OUR QUIRKY LIVING ROOM. WE CAN'T WAIT FOR IT TO BE DELIVERED

Jen was very professional and knowledgeable! Thanks for a great experience!!

Very helpful. Scheduled delivery for next day. Only down side is couldn’t use 0 financing on marked down items. 😞

Was greeted by Jen, Had a great visit with her while visiting the store,. She answered all our questions. And was very knowledge about all the items we looked at and some we even purchased, She made our visit at Ashley's quite enjoyable.

The service was wonderful. They eased my nerves about purchasing a new sectional and worked with me to find just the right one in my budget.

Bought a couch from here a couple months ago, the cheapest I could find in the store for about $350, nice quality couch for the price.

Colleen was amazing; very knowledgeable and helpful and friendly! Thanks for making our choice easy.

Went above and beyond to assist us and our unique circumstances. Quality people who provide outstanding customer service and support.

Went in to purchase a sofa sleeper. Within 10 minutes found exactly what we were looking for. Staff is extremely helpful and friendly. Will shop there again

It's about the personal touch. Colleen has been very helpful and knowledgeable about all the things we have inquired about. But she has never been pushy, which is wonderful. She is the reason why we will continue to shop at Ashley Furniture in Missoula, MT.

Coleen was so knowledgeable and helpful to my husband and I when we were looking for a couch for our new apartment. Never pushy, always have us our options. Great service.

good selection and pricing. sales lady was more than patient during all my nit-picking. zero pressure purchase. thanks!

Needed a recliner for my buddies house in Missoula, called Ashley got it bought, and delivered in a couple hours. Happy with the product which was well described online. My friend owes me a beer. Thanks Desirae and Ashley.

Very friendly staff!!

Geoff, the reason you don't see Kevin King's order is because it's under my name. We spoke yesterday on the phone already, I'm the one who received the passive customer service; it was the fifth time I've called to check on the order and Kevin's called a few times as well. It's a shame that the only time there was a caring note was when it was public. It would have been nice to at least hear a, "We're so sorry this order has taken so long," at some point. We were very excited to purchase our first home and first nice couch. Now, we've had family visit twice who had to sit on floor cushions since we still don't have the couch. As I said yesterday, we won't be choosing Ashley in the future.

Found the perfect couch, and it would be shipped to the front door in just 1 to 2 weeks! Two months later; no couch and passive customer service. Good news though, the order can be cancelled for a 30% re-stocking fee. Thanks Ashley.

Jennifer was low key and not pushy which I really appreciated but still attentive and quick to answer questions.

Colleen was excellent to work with. She went above and beyond to meet our needs and expectations and was very helpful and knowledgeable

Exceptional customer service and quality furniture!

Great experience from management on down. Sales team was helpful (not pushy or salesy) and while working with one person, all were over the top helpful and friendly. I could tell their priority (even being commission based) was our happiness and getting exactly what we needed. Staff was Knowledgeable with products and delivery times. I would highly recommend stopping here for your furniture needs.

The service from Jimmy and his staff members was Impeccable . Thank you we appreciate everything that Ashley furniture in Missoula did for us . Thank you

Jennifer was so helpful! She gave me great information and suggestions that enabled me to choose the perfect living room furniture!

Jennifer was great to work with. She helped me find the perfect recliner. Great customer service! I will definitely be a return customer. .

Very friendly, helpful staff! A lovely experience.

Very nice store .Friendly and helpful🙂thanks Jen!

When I walked into the store I had no idea what I was looking for. When I left I had purchased everything I need for my new home. It was an awesome experience.

Jennifer was helpful and no pressure for a sale. Informative of the available deals. Great place to shop!

Super easy process, and I am pretty indecisive! Thanks for making it simple.

We had a very positive experience with our furniture purchase from Ashley HomeStore. Jen did a great job. She really took the time to answer and look into all our questions.

My salesperson Will was very helpful. I live 95 miles away so I needed to make sure my trip wasn't wasted. Will took the time to discuss what was on the floor and when I drove the hour plus drive I was not disappointed in Wills description of furniture. Was very pleased with service and price. I would use Ashley Furniture service's again.

Will was amazing. No pressure and helped us out in SO many ways! We will definitely be back!

Jennifer was great to work with.

Thank you, Jen, for helping me find just the right pieces for my new home! You made the whole process so easy. So happy I was lucky enough to meet you at the Ashley store.

Jen was great and very knowledgeable, found what I wanted and made it work!!

We went into Ashley Furniture to purchase a sectional sofà, and discovered that it was only online. We spoke to Jenifer when we went in and she took us around the store to look at the ones they had. The prices were quite a bit different that on line but we found one we loved but thee cost was 3 times the one online. Then Jenifer sugested we check out some other arrangements. In doing so wemfoundmamcouch, love seat and recliner that actually works out better for us than the sectional would have. We bought it on the spot and are very happy about what we have. Jennifer was a tremendous help to us. She was vas very polite and very helpful and would recommend her to anyone whom goes into the Missoula store. Everyone there was so nice and polite even the backroom guys whom wrapped the furniture to be taken home. Thanks everyone for making us happy campers (in our living room).

Ashley furniture has a great diverse selection! We worked with Colleen and she was wonderful and incredibly patient as we flipped flopped a bunch of times in our decision process. Both Colleen and her manager, Geoff worked hard to satisfy us and we appreciate it! I would recommend both Ashley Furniture and Colleen to our friends and family!

Friendly, quick service. No pressure and hassle free.

Excellent one on one service catering to our needs. Will Fogle was very friendly and helpful!

This is Helen Wolff , not Ken Wolff I recently bought a couch, loveseat, recliner, and 2 more recliners. They are not in the store yet , so I have not received them yet. However, I called the store to see when they would be shipped, and I was told that the 2 power recliners are not at the store. The problem was, that I ordered all my furniture to not be power furniture. When this was pointed out, I went into the store , and the sales lady that initially took my order, told me that it was an error, and the problem was quickly resolved. My credit card was credited for the amount of the recliners. I was offered store credit, but there were no recliners at the store that I liked, and the ones that was ordered do not come without power. So overall service has been great. Ashely furniture store in Missoula Montana seems, fair and honest. Will see how delivery goes and if the rest of my furniture comes as ordered.

Colleen was great to work with! Positive experience and great customer service. Thank you!!

Bought just a few pieces and had a very pleasant experience. No pressure at all. Jen Thorne was very positive and wonderful to work with. She took the time to listen to our needs and was very accommodating.

Found Employees to be very helpful, friendly. Good quality furniture.

Nice products and friendly helpful sales staff.

Colleen was great! She took the time to help us find the perfect mattress! We will be returning to work with her!

My experience finding a mattress was made very simple and easy due to the attentiveness of the saleswoman who was assisting me! Overall, a very good experience.

Extremely happy with the customer service and assistance given by Colleen. It took about a month to make my purchase due to my being out of town but Colleen was very patient and always made herself available to meet my schedule. I will highly recommend Ashley and, specifically, Colleen.

Service was fantastic! Found the perfect couch at a great price!!

I was very pleased with service at Ashley. The staff is extremely friendly and helpful without being pushy or overbearing. After finding a table I loved, they showed me the same table with some minor marks on it in clearance- saved me a bunch of money. They were also kind to my rowdy kids instead of being frustrated with their energy.

Gave us a great deal on a Sofa & Loveseat Set.....going back for $999 deal on 14 piece bedroom set!

We couldn't be happier with the phenomenal customer service we received. Colleen was on the spot with answers, dimensions and any help we needed. She provided guidance on coordinating styles and helped us find our best fit. I would definitely recommend this store! Well done!

Modern and contemporary products in store. Customer service is not pushy, but accommodating and helpful. Great experience.

Excellent choicea

Great customer service!

Our salesperson was Colleen and she was very patient and kind to my Mom. We had lots of questions about fabric, counsels, etc, and she listened to every question and answered each one. She was also willing to let Mom and I discuss things alone at times. Also, when she realized that Mom was not able to do a lot of walking she was willing to walk slower and let Mom sit as much as she could. Thank you Colleen

Missoula Mt Ashley store was Will called to find the items I wanted he got me the items at the price I wanted and was very professional I would refer this store thank you so much

Enjoyed the staff at Ashley's very much. Cannot rate couch and bed as we have not recieved either item.

Great experience, great products, beautiful showroom. Enjoyed kicking back on the couches while making a purchase decision. Awesome customer service. Highly recommend!

Very friendly staff. Quickly and easily helped me find exactly what I was looking for.

10/10 ordered a sofa online they delivered it, and got it through my impossible door, with a railing. Very professional!

Really kind and knowledgable staff!

Very helpful staff. They help without hovering!

Ashley Furniture was a great experience. Staff was helpful but not overbearing. Ordering was quick and efficient.

Colleen was very nice and provided plenty of information to help me make my decision. I get nervous making big purchases, but she made me feel comfortable. I'm looking forward to my new couch!

Yesterday I worked with Colleen in the Missoula Ashley Furniture store. She is a knowledgeable, competent, friendly employee. She did not pressure me into anything and did not hover over me while trying to find a comfortable mattress. I highly recommend asking for her.

Always love going through here and looking at the items. This time around Colleen helped with picking out a mattress. She was awesome and really helpful!

Colleen was super helpful, we enjoyed shopping with her and she gave us the space we needed to shop without feeling like she was pressuring us. Will shop again!

Fantastic help selecting pieces. Very friendly and inviting customer service. Jennifer had a great eye for decorating!

Our experience with your store and Colleen was incredible. We were shown everything we were asking for and prices were acceptable. Furniture good quality. We would like to thank you and we would recommend your store to our friends and family.

Jen was so helpful. I was looking for a reclining loveseat to put in my motorhome. I was limited to the size I could have and she went above and beyond to find one to work for me.

Wonderful experience. Very easy to work with and very accommodating.

Service was good. Very helpful. We found what we wanted and the ladies made it easy fir us to make our decisions.

Very friendly service

Very helpful

Great service.

Colleen was great and very helpful and knowledgeable. Very good experience!

Jen was very helpful answering our questions and showing us products she thought we would like. Other store staff were friendly. We are looking forward to delivery of our purchases and hope they will arrive in pristine condition.

Colleen & Geof both were very helpful in finding the exact furniture what I was looking for I definitely recommend Ashley store in Missoula. Thanks Aman Grewal.

My family had a great experience at Ashley Furniture. In my search for a new sectional sofa, I went to many different furniture stores in search of the perfect one. Hands down, Ashley had the best selection, quality, and prices. The sofa I found was on sale, but the sales manager gave me another discount to ensure I felt like I was getting the best deal. After all, buying furniture is quite an investment. The sales representative, Will, was such a great help. He never pressured me, but managed to walk me through the process of getting a sofa I will love for years. I would highly recommend Ashley Homestore in Missoula. Ask for Will, you will be happy you did! Thank you Ashley!

Went to Ashley Furniture just to look at furniture today and came out with exactly what I was looking for and more! Colleen was excellent at helping us find the right livingroom set and dining table. Great prices too!!

Thank you Colleen for the best furniture buying experience ever! Ashley Furniture had a lot of great deals on quality furniture.

Friendly service, good prices!

Ricco helped my mom and I find the best furniture for us! He was very helpful and patient. Everyone in the store was great! We love our new couches and got great deals on them

Sales people very knowledgeable of products and were not pushy! Very happy!

The entire process of furnishing my new house has been over the top customer service. Excited to get my stuff!!

The Ashley Furniture Company makes high quality furniture at affordable prices.

Will was so personable and patient while helping us chooose a lift chair for my dad. We appreciate the time and consideration he gave to help us make the best choice. Thanks!

We loved this experience! Our salesperson, Jennifer, was not pushy and was able to answer all of our questions. She also gave us plenty of time to just sit and think, or browse the wonderful selection at Ashley! All in all, it was actually a plesant experience to buy our living room set at Ashley! Don’t buy somewhere else until you stroll through this place!

Our salesperson did a great job helping us find what we were looking for, but if I could give some constructive criticism, we would have bought more things if we were given a bit more time alone. I had money in my pocket and would have loved to make an impulsive furniture decision! Our salesperson kept us on track though.

Ashley's salesman, Will Fogle, did a terrific job. The delivery and setup was a great experience. They were professional and efficient. We were so happy with our bedroom set, we came back 2 weeks later and bought a dining room set, from Will again! Thank you! Beth Disney

Our buying experience at Ashley Furniture was very good. The whole Ashley team was great to work with. Special thanks to sales associate Will Fogle for the many hours over the last six months showing and helping us select the right furniture for our home. He is exceptional to work with. We will do more with him in the future. Thanks to all the Ashley team! Bruce and Pam

Helpful, knowledgeable, friendly.

Purchased some furniture. Very pleasant experience with a quick delivery.

I would not recommend this store to any of my friends and family. The sale staff was attentive to our needs but over promised and under delivered. When they say they're willing to negotiate do not believe them. My wife and I came in for a bed set. And I convinced my wife to think about a mattress as well. In doing this the sales rep convinced us to purchase a cooling technology bed cover. She said that you probably could get us a deal so she went off to talk to the sales rep. After taking about 10 to 15 minutes to discuss this with her manager she came back and told me they could not offer anything. After saying that that is unacceptable for us she left and talked to her sales manager again. This time she returned with her sales manager who tried to "close the deal". But turned off both my wife and I. I'm not saying we were trying to lowball them. It was less than 10% and he said that ate up their margin. I'm also in the sales business. One of the lessons I quickly learned was not to over-promise and under-deliver and that is exactly what Ashley Furniture did. The manager said it was corporates fault for making the prices. Maybe that's the case but I will choose to go local from now on. That way I don't have to deal with the corporate bureaucracy.

My husband and I had a great experience here. We were greeted warmly and given space to shop around. Once we had questions, Colleen Farrell stepped in and helped , offering friendly tips without being pushy or overbearing. She helped us with lots of knowledge about beds and recliners. I would highly recommend her as a superb resource. Ashley's policies are very good as well!

Wow. Underwhelming customer service for sure. Over-complicated purchase process for a single item. Luckily won't be returning so it was at least a one-time experience, but nice warehouse folk.

Great People Who Are ready to assist you,.

The manager Jeff was great at handling a table exchange for me. He went above and beyond and was extremely patient. I would highly recommend working with this crew if people for you furnishings!

*Review is based on store visit and sales associate experience* Needed to purchase living room furniture and wasn't really interested in purchasing anything from Ashley, however after scoping out the furniture scene in Missoula it soon appeared that Ashley was going to be the best bang for my buck. I ended up happily purchasing a 14 pc living room set with the help of a wonderful sales associate, Mackenzie. Mackenzie was friendly, informative, and honest. The 14 pc set is nice because you can choose different pieces to mix and match from different sets. I personally had a great experience at the Missoula Ashley Homestore. If you go in, I recommend you ask for Mackenzie. I am very excited to receive and enjoy my new living room set.

All I can say is wow! You just lost a customer for life. I will be taking my business back to furniture row where people actually greet you and try and help you find what your looming for. I am a salesman as well and whoever the manager is here at Ashley furniture teach your people to to give great customer service. Me and my wife literally walked in and walked around for about 20 minutes and not one person even acknowledged us and we walked passed like 4 sales people. Haha hopefully this review will help with future customers

I will never do business with Ashley furniture of Missoula ever again. They told me I would get one price on a lease agreement and then when I was contacted by the lease company they told me that I should not of been quoted that price from the company. Because it was double what Ashley's quoted me.Then it takes the manager 2 days to call me back. Not happy at all with the service.

Great attention paid in assisting us with our selection of furniture and follow up with home delivery.

Over the last 19 years I have made several purchases from Ashley in the Phoenix area. I was very happy to see the store open in Missoula about the time I moved back here because I have always been happy with my Ashley products. Colleen was wonderful, so helpful and patient

New owners are honest and making a great effort to help the people of Missoula get great Furniture, that is affordable. I recommend Ashley Furniture to all that I know. Keep up the hard work guys!!

Awesome! You walk inside and can see the good quality of furniture. Made me instantly smile. I recommend Colleen for all your needs and wants.