Ashley Store Missoula, MT

Great customer service! Can’t wait for our new couch & recliners! Thank you, Gordon!

Sheree is the best! My parents and I came in to look for a few pieces for their new home and Sheree was so patient and helpful. We didn’t really know how to describe the style we needed, but Sheree patiently guided us through the process and showed us a bunch of pieces until we could home in on what we were looking for. In the end, she found the perfect pieces for them, both in terms of style and price point. When I decided to make a purchase of my own a few weeks later, I made sure to reach out to Sheree for help. Great store and great experience!

Very welcoming and friendly staff.

Helpful, no pressure shopping. Sheree was amazing 💙

My partner and I had a fantastic experience at Ashley Furniture thanks to Gordon! We went in just looking for a bed frame, but Gordon was incredibly kind, knowledgeable, and helpful from the moment we walked in. He wasn't pushy at all and genuinely listened to what we needed. He helped us find the perfect bed frame and, because he was so good at understanding our needs, he also showed us some mattresses that were on a great deal. We ended up getting a new mattress too, which we were not planning on. The deal was just too good to pass up. To top it all off, Gordon went above and beyond by personally delivering the mattress for us, saving us a huge hassle. His dedication and excellent customer service made our furniture shopping experience so much easier and more enjoyable. We highly recommend Gordon and everyone at Ashley Furniture!

Wow! Gordon went above and beyond to help us find quality products from a new bed frame to a new mattress that I can say I am very excited to sleep on tonight! I've been to other mattress stores, and I can honestly say that I've never been this happy with the service I received here at Ashley Home Furniture! I would highly reccomend shopping here, as they treat you right and also right now for May are offering 30% off in Bed Frames for the Memorial Day Sale!

Great service from Sheree Gideon

Sheree was amazing, best service in industry. She helped us find the perfect couch for our new place!

We had such an easy time buying a couch at Ashley! Sheree was so easy to work with. I felt really supported in picking something that was perfect for us. She was super helpful and amazing!

Great experience!

Gordon is the best!

Excellent customer service! Gordon was beyond helpful! Will absolutely come again!

Sheree helped me pick out a couch and she was amazing!

Gordon was the most helpful. 5/5 would recommend!

Originally bought a set from Ashley furniture. Decided later on we wanted something different. Gordon Gideon the salesman here helped us to get what we wanted 10/10 experience.

Gordon is fantastic! He’s very friendly, and has helped us with multiple orders! I highly recommend asking for him when you go to the store! He’ll take good care of you!

Gordon was very helpful and knowledgeable. He was very friendly and he was paitent with our kids!!

Shaun Kendall was excellent help with patience, knowledge, and payed close attention to our needs. He provided honest and pure customer service, we were extremely satified with the overall shopping experience.

Found a really cute vanity. Sheree Gideon was very kind and helpful with all our questions. :)

Sheree was awesome to deal with...low pressure, informative and friendly. She will be my go to gal for any future furniture needs!!

Will Fogle was a very polite and friendly man.

Great selection and friendly staff. Gordon did a wonderful Job helping me choose a dresser; he immediately welcomed me in, directed me to the items I was looking for, gave me time to browse, and was immediately ready to help me get checked out (he even took off 10% of the cost).

Gordon Gideon is a great salesman! Very friendly and knowledgeable. I suggest seeing him if you’re looking for any new furniture!

Sheree was incredibly helpful and extremely professional! Needed something that day and she made it happen. Highly recommend working with her!

Sheree helped us purchase a bedroom set and was absolutely wonderful! She went above and beyond for us and was joy to work with! Our bedroom set is exactly what we wanted ☺️

Sheree was a true delight to work with! She was knowledgeable, beyond helpful and accommodating, and genuinely wanted to help us to find a furniture set we loved. Thank you, Sheree! We will back.

My fiancé and I worked with Sheree and she helped us find a great deal on a beautiful dresser! I would highly recommend her.

Sheree Gideon was amazing to work with. We found a great couch that will work for our family and in the small space we have!

Sheree Gideon was wonderful! Did not feel pressured one bit. She was very knowledgeable and made sure to give us the best deals! We enjoyed our experience!

Gordon was great and easy to work with. Highly recommend him!

Shaun was very helpful and accommodating.

Sheree Gideon helped me find the perfect mattress and was very kind, honest and informative the whole time!

Found the Loveseat, 2 chairs, & ottoman we were interested in and were able to easily order exactly what we wanted! Our salesperson Gordon was extremely helpful, knowledgeable, & friendly!

Very friendly.

Shawn was great!

Sheree is Awesome!!! So nice and helpful!!!! Love her

Had an amazing experience picking out the bed of our dreams with Sheree, she was very helpful when it came to finding a mattress within our budget and highly professional customer service would highly recommend her for help with your sleepless nights

We felt a warmth welcome from our salesman Gordon! He was very polite and friendly! We got a cocktail table and he got us a 30% discount. We felt very good with these purchase and the personalized attention we got from Gordon

Super excited for our new couch-thanks to Gordon!

Awesome 👌 Super helpful and patient.Top shelf people. Sheree G was amazing 👏 Thanks a million.

Shaun in Missoula was a great help today! He is doing amazing! We left with a very nice new love seat! He was very kind and efficient!!

Sheree was absolutely amazing she went above and beyond to get us a mattress! If she didn't have the answer she was on the phone calling us immediately to make sure we got exactly what we wanted!

10/10 experience. Sheree is an amazing sales associate and goes above and beyond ensuring her customers know exactly what they’re paying for and leave happy !

Sheree was absolutely amazing! Her honesty and professionalism was outstanding. I would highly recommend talking to her if you’re looking for any furniture in this establishment.

Great customer service and had exactly what I needed; thanks Shaun!!

My fiance and I walked in looking for a bookshelf, and Sheree was incredibly helpful while we decided on which color we wanted. The ordering process was quick and easy, as well. I would highly recommend walking in and requesting her help and suggestions!

Sheree is great!

Gordon was very personable, friendly, and knowledgeable. He was great at listening to what we were looking for and even went above and beyond to make sure we would be happy with our purchases. He wasn't a typical salesman, he was considerate and thoughtful of our time and money. Couldn't be happier with his service.

Sheree was so kind and inviting from the moment we came in. The store's selection was great, and it was so nice to browse without feeling any pressure. Sheree went the extra mile to answer our more tedious questions and check with the warehouse on site about certain specifics we were looking for. The check out process was easy, efficient, and we are thankful to know this is a great store for any future furniture needs!

Had a wonderful experience finding my dream couch. Sheree was very knowledgeable and helpful and allowed me space and time to figure out what I was truly looking for. I highly recommend to anyone looking for a piece of furniture to go to Ashley and ask for Sheree because she will help you get exactly what you are looking for.

Sheree was awesome! we walked in and was instantly greeted with a smile, I asked her what I was looking and she showed us exactly what I wanted.

Bought a beautiful sofa sleeper at Ashley furniture in Missoula with Gordon Gideon! I went in a few days prior and fell in love with this sofa. I went back to purchase and he was so helpful he let me take the show couch home that day due to the long wait that it would take for the wear house to ship one!!! Thanks Gordon!!!

Sherre made our furniture shopping experience WONDERFUL! We will definitely go back and see her for our future home furniture purchases!

Nice place, I luv their fake spill displays, I wondered why no one was freaking out & running to clean them up. My favorite furniture piece was the cool living room table that lifts over the couch so you can eat or snack while watching the game presumably.

so seamless and easy! right as i walked in Sheree Gideon was right there to assist me with a smile on her face! she got me what i needed and answered all of my questions with ease! The guy who helped me move my bed frame i believe his name was josh or john and he was super helpful as well! will for sure be coming back looking for Sheree, she got me in and out within 8 minutes !

Awesome staff friendly professional Gordon was our sales associate he was Awesome to work with. Would recommend Ashley missoula to all.

The sales person was professional and very knowledgeable about the furniture. I highly recommend the store for furniture.

Recently we were in the market for a new recliner. We didn’t really find what we were looking for until we went to Ashley furniture on north reserve. There, we were greeted by a friendly individual, Gordon. With his extensive knowledge in comfort, he quickly narrowed down several options we were interested in. We made our decision without pressure to purchase our new recliner from Gordon at Ashley. Gordon made the purchase easy start to finish, went well out of his way to aid in the successful delivery of our purchase, and then later followed-up to make sure everything was working out for us!!! Thank you Gordon and Ashley for a great experience!!!!

Sheree Gidion has been great to work with during both of our visits to Ashley Furniture. I would recommend her to all our friends and family. We look forward to working with her again.

Very good experience. Sheree did a great job selling to us. Let us roam around the store on our own and checked in if we had any questions. No pressure buying process

Sheree Gideon was amazing to work with. Got the table and chairs of my dreams with her help.

Sheree helped us picked out a great recliner for my grandmother. She was very kind and helpful. 10/10 recommend :)

Sheree is the absolute best! She really listened to what I had in mind and gave me the space and time to make decisions and check things out on my own. When I was ready to purchase she went above and beyond to get me the best pricing and took the time to go over the details with me. She is an absolutely wonderful person and I will definitely work with her again for any furniture needs. In general, this store is very clean and organized, has a great selection, and is very easy to work with. Thank you Sheree and Vanessa!

Sheree was so amazingly helpful while I was selecting new furniture for my apartment. She was approachable, calm, and her vibe was no pressure and relaxed and made my experience fantastic. I definitely recommend seeing her at Ashley!

I had a great experience at Ashley. They have great deals and were great at helping me with getting my first sets of furniture for my first place on my own. I highly recommend this store for people looking for furniture!

If you're thinking of buying new furniture I highly recommend Ashley Furniture and request either Gordon or Sheree to help you out! My partner and I had such a fun experience and Gordon was so great to work with. I never knew furniture buying could be so easy and enjoyable! I can't recommend Gordon enough, he went above and beyond for us and really knows his stuff. Overall, a really great guy, quality furniture, and excellent in store experience for first time furniture shoppers!

Sheree was a pleasure to work with while we were in the store replacing the mattress we lost from water damage! She narrowed us down quickly to our price range, and new how to ensure we did everything right to appease our insurance agent! She found us a great deal, was efficient, knowledgeable, caring and didn't pressure us. We highly recommend this store and salesperson!

Sheree helped me find the ‘right fit’ for a dining table and box spring. I came in unsure of what would work but she helped tremendously and I was in and out of the store fairly quickly.

Sheree was a true pleasure to work with! She patiently helped us find the right piece of furniture for our kids' room. We wanted to surprise them for Christmas with a reorganized space and decided on a modular ModMax configuration. Sheree was great with making the purchasing process straightforward and stress free and she was very efficient in communicating with us about the status of our order. The entire Ashley Furniture Missoula team tried their very best to make sure that we have everything in time for Christmas. Unfortunately, we were able to pick up only 2 or our 3 pieces by then, as we only had access to a pick up truck for a limited time. When the store reopened on December 26th, Sheree followed up with us and offered to use her personal truck to bring us the remaining piece. We are truly moved by her kindness and she really does take customer service to a whole new level! Our sincere thanks to her and the entire team for a wonderful experience! We'll be back for sure.

I had a great experience with Sheree. She helped me find a mattress, bed base and a pillow. She took her time to make sure I got something I was happy with. You can tell she is focused on the customer’s needs rather than just making a sale. I really enjoyed connecting with her.

Very glad I chose Ashley Furniture. Thank you Sheree for helping me chose the right sofa. We'll be back.

Best experience, Sheree was amazing! The sweetest, so accommodating, and helpful.

Was in the store for about 20 mins without a greeting on a slow evening. Had to find a rep for assistance. The guy I got was pretty rude right away as if I was interupting him from an important job of chatting amongst coworkers. Right off the bat I asked if they price match. Rep initially said they do but come to find out there’s a caveat; They only price match their own website, not any other companies out there. Bottom line; You can buy Ashley branded furniture for less, from companies other than Ashley. Just type the model you like in online. And if the customer service isn’t even there to begin with, I can’t see why you’d spend more to buy the exact same product from Ashley.

We had an awesome experience finding just the right sofa. Gordon Gideon is our guy! Friendly, low key, informative and generally all around great guy we think. He understands the true value of customer service! Thanks Gordon!!

Me and my husband went in to look around and one of the employees followed us around the whole time even telling another employee about us very unwelcoming would not recommend going in if your a young couple

I'll give them a two star for getting most words spelled right on their new commercial. But they really need to spell all words right . Because it can confuse Children that are learning to spell words correctly. Besides it don't look very professional to misspell the words the world will see . ( selection) is the proper spelling than you and get it right. .

Website price isn't the out the door price.. Think twice about making the trip to the store.. All you can do is spend your money elsewhere. Soon these stores may learn. They won't match the website advertised price..Purchased exact same product online and saved $75.00. I walked away from this brick and mortar store for $25.00. While I understand they need to make money to keep the lights on they should have the price listed on their website as the out the door price. Everything is negotiable, this store chose $25.00 over gaining a customer and making a sale. It's the principal. I didn't like the price, gave them the opportunity to match and the end result is I walked.

Friendly, professional, and helpful staff.

If you go to Missoula Ashley furniture go see Will he is wonderful!! Met him when we moved here and get him every time we are in there looking! Won’t go anywhere else!

My sales guy Will was great in-N-Out in second had what I needed on hand great job

Good quality no pressure very helpful. Thank you!

Check online prices. I was looking at a couple of pieces and they are charging way more then their site. They charge a couple hundred more in-store at least the rep told me they would price match their online store. Which is nice to recognize the price difference and offer the better price I did appreciate an honest sales person. However a desk was listed for $600 in-store but site showed $460. When talking about shipping they would charge me $250 to deliver I think thats a big shipping fee for a desk. Now that makes the desk $710. Now on the other side of things site shows delivery would be free. Now I can understand delivery, assembly and putting it in the house would cost but its a desk and they should offer door step delivery at least for like $75. If it was me I would say hey its $250 for us to deliver to a farther location. So if you find something else to be delivered with the desk like a couch or table it would make it worth the delivery fee. But if not you can order it online and get free delivery. But you will have to assemble it and there is more risk of damage from weather and shipping since its being delivered by a shipping company. That would be a better thing to say giving your customers options for shipping and even offering more to sell because I wasn’t aware that I could finance for 60 months in store only which I would have most likely did.

As soon as I walked into the Missoula Ashley Furniture store, I was greeted by Shaun who allowed me to browse freely. It did not take long, because I immediately spied the perfect sofa/loveseat combo for my new home. Shaun was very helpful and knowledgeable. The great customer service continued with the delivery of the furniture. The furniture was brought in to the house with much care. I plan to return to Ashley to purchase other furniture items I still need.

My furniture came in earlier than we first thought but I was kept updated . My furniture was exactly what I ordered and the delivery guys worked fast and efficiently to get it set up for us. It was a pleasure doing business with Ashley Furniture!

Overall every experience I've had has been very solid. The staff is very helpful and they are willing to go above and beyond to get you the furniture you want. Their back-of-store staff is great also. Whenever I have transported stuff myself they have been extremely helpful with both the loading and the protection aspects. It's a great place to shop overall!

David Eldridge provided excellent service. Went out of his way to help me an my wife with a new bed, if your buying at Ashley ask for David.

They communicated well delivery was fast! Absolutely love my new table

Went into the store looking for a sofa and love seat. Found a nice set at a great price and it even included pillows. However I wasn’t sure if it would fit. The salesperson gave me his card and told me to call if it would fit and we could do a payment over the phone. It was super easy. It arrived in less time than expected. The delivery process was great! Excited to enjoy our new couches.

Great experience. When I ordered the furniture they gave me an estimated day of delivery and the furniture arrived a week earlier than expected, which was a welcomed surprise. The delivery staff was in contact with me to arrange the delivery. On the delivery day they were ahead of schedule and reached out via phone and text to notify me. When they arrived, I requested they remove their shoes since I had just cleaned my carpets. They complied with my request and were very professional in assembling the furniture. The furniture was exactly what I was looking for and looked great in my freshly painted living room. The whole experience was great and would highly recommend their service.

Low pressure sales, great white glove delivery service. We couldn't be happier.

Don’t expect to refund any purchases without paying an extra 30% plus extra delivery. I’m a hefty guy and this bed was flimsy particle board when I thought I was receiving a quality product. Was treated as if I was poor after spending too much money. Was treated poorly by Jeff and do not appreciate having money taken from me with no value in return. I do not recommend this location to any self respecting Montanan.

David was awesome helping us select our furniture, and Alan and Dante were great delivering and assembling everything. Thanks!

Good

My salesperson was very helpful and patient during all the time that I had spent deciding on my choice. Glad I did because I love my new furniture. My delivery guys were awesome and timely. I'll be back to complete my living room set up.

We had a wonderful experience shopping at Ashley furniture. Great deals, great high quality products, excellent customer service, and an awesome very prompt delivery service. I would buy from them again in a heart beat.

David and Geoff we extremely helpful and helped my husband and I find the perfect couch for our home! Thank you so much

Too expensive for our economy.

Great service! Fellows who delivered and set up our new bed were very professional and helpful.

Super friendly and helpful!

Found a beautiful sleeper/lounge and recliner at Ashley in Missoula. It was delivered effortlessly to me 5 weeks later and set up in my home. Great experience.

Great service! Great furniture!

Salesperson was great. Delivery was on time and efficient. Thanks

Very easy to deal with and great service!

Great customer service. Matt and Jeff were wonderful.

Honestly, the two gentleman that came to deliver the couch were amazing. The asked where I wanted it and what way would be easiest to get the couch in. They were professional and were here and gone within like 30 minutes! Amazing service and great delivery time once the shop received the couch!

The delivery driver who was in charge of the delivery he was a younger guy! He was rude and if I’m going to pay a lot of $$$$ for furniture they should at least shower and not bring that smell into my house! On another note we have a brand new baby and have a bassinet down stairs and he had the audacity to put muddy dirty trash in his bassinet and he left all his trash in my house and was mean to his partner that came with him! His partner was super nice and grabbed all the trash and apologized for his managers actions! I wish I could give a review of a zero because it was very very unprofessional!

The delivery was early and the guys did a great job.

Great experience! The gentleman that helped us while we looked, was there to answer questions or recommend, without being right up on us. Most places, they're breathing down your neck. We found what we were looking for, and ended up purchasing more, they had a great sale. Shipping time took less than expected and delivery was on time. We love both couches! Thank you

The whole experience was fantastic. We were greeted upon entering the store. He gave us time to look around then helped us find what we wanted. We scheduled the delivery and they called day of to see if they could come early. So happy. Love love love the new couch.

We found the stools we wanted and got them ordered promptly! They took a week longer than we were told.. delivery was prompt early in fact and the people were very nice!! We love the stools!

On time, great customer service.

Fantastic service all around! Very knowledgable and accommodating staff. Best place to go for all furniture purchases!

Hassle free shopping no pressure Sales and the delivery crew was awesome. Busted it out at 6:30 at night. Took time to even program the remote from my bedroom. Love, Ashley furniture.

Great sales service, ordered furniture and it came earlier than expected, it was delivered, at the time designated then assembled. Delivery and assembly crew finished and cleaned up everything before leaving, Great service, thank you.

I didn't like the fact that I couldn't get the sale price for the bedroom set I purchased using my Ashley credit. Because of this, the chances of me buying anything else from Ashley furniture is pretty slim.

Courteous and friendly service. Associate helped find exactly what I was looking for. Delivery was efficient.

The person that delivered my chairs was very professional and nice.

Compared to my last experience, this one was great. I almost didn't go back to ashley.

Will was very helpful and courteous. Thank you, Will.

Great experience!!!

Very professional sales and delivery service

Shawn was so nice He helped me receive the furniture as quickly as I could get it which was very much appreciated. The delivery guys were awesome. Thank you, Ashley.

I’ve never been treated as disrespectfully as I was tonight by whoever sits at the front of the store and greets people. I was attempting to return a pillow I purchased from the Ashley website and mentioned that I would like to try out ones they carry in the store since I was dissatisfied with what I bought online. Off the bat, the guy sounds visibly annoyed and makes a snide remark about how their pillows might be too expensive for me. As I’m literally standing there with a pillow I’ve already purchased from Ashley, mind you. Then he says he’ll take me to the pillows they have in store, and as we’re walking, he makes 2 or 3 more remarks about how high their pillows run. The pillow I was looking for is Tempur-pedic, and he tells me they don’t carry that brand with his nose turned up in the air like Tempur-pedic is below Ashley standards or something. Annoyed with his attitude and being told they don’t carry what I’m looking for (I did see they sell tempur-pedic on my way out), I left. As I was leaving, he suggests that cost co might be more in my price range. I would not go back to Ashley for any reason, evidently the employees don’t think I can afford to shop there.

Great customer service and awesome delivery

Everyone from start to finish was so very kind and helpful

Best delivery experience I’ve had since I moved here. Alan was amazing and helpful all the way down to the suggestion of putting felt pads on the bottom of the chairs so I don’t scratch my floor. Shawn was efficient, knowledgeable and also extremely helpful. I am so impressed by the two of them!! I have purchased many things for this house, with awesome salesmen, but the delivery part of it sucked. Kudos to Ashley for making sure the entire experience rocked!!! And I only hope I spelled Alan and Shawn’s name correctly 😍

My experience was amazing! The gentleman who delivered my furniture, were very professional, and extremely easy to work with. They brought in my furniture and took great care with not only the new sofa, but my home. I couldn’t have asked for better!

The customer service from start to finish was amazing. Shawn the sales person helped me order the couch and price matched the online price. The delivery guys I didnt catch their names but they were very respectful of our house. They were very polite, kind and efficient. The 2 of them worked together great and positive while setting up our couch. We had a great experience with everyone we spoke with.

Friendly salesperson, not pushy, furniture arrived from central warehouse earlier than expected and deliver people were a little earlier than predicted and super friendly. Very impressed and happy.

Amazing customer service! The gentleman that helped us yesterday was phenomenal. He helped match all of the furniture perfectly. He made our vision become a reality. And so so helpful.

Great customer service

I can't say enough about the folks at the store! We had an awesome sales person, Sean. He worked with us in every way… Checking stock, giving suggestions and just overall a super nice guy and very pleasant. The manager, Jeff, was super helpful to with our large order and helping us get all of this put together. Haley, at customer service was super helpful every time I called the store. Mike, in the warehouse was so professional, helpful and so informative. I feel like he worked a miracle for us! A five star experience. (Irwin order)

My wife recently purchased new bedroom furniture at Ashley for all three of the bedrooms in our new home. She bought mattresses, bedroom suites, & everything needed to completely furnish each room. We both agree, the furniture is stylish and comfortable, and a surprise to me, very affordable. My wife was very complimentary of the sales person & everyone in the store she worked with, and the delivery team was great too! We will definitely shop at Ashley again.

Very friendly and professional

Everything was smooth and great!

I would absolutely not recommend buying anything from here. I am a disabled Vet and I bought an expensive recliner couch from here. When I got home I set it up and one side of the recliner didn’t work. I was really upset because I live an hour away from where I picked it up from this store in missoula. They said they will send someone out to fix it and it’s been weeks. The couch is super uncomfortable without the recliner working. So we haven’t even been using the couch for that reason. Called today and they said that they can’t get a tech out until November. I picked this couch up September 17th. At this point I would rather just return or exchange the couch. They are saying that they can’t do anything to help or compensate for the troubles. Horrible customer service. Not Veteran friendly at all.

Great people to work with. Service awesom

Cindy was super helpful in helping us find what we needed. We ended up completely changing what we were shopping for and she adapted and pivoted quickly. Our couch came in much quicker than expected which was great! The delivery was seamless. The two men that delivered the couch were quick, efficient, and very polite!

Delivery guys need a raise! CURZON is amazing as usual! Will b back for more sometime!

Ashley's was great! Great sales people, and awesome delivery guys!!

I love this store! They often have great sales that I never miss, and the sales associates are top notch. Great furniture and accessories! I shop here whenever I can.

Amazing salesman. Knowledgeable in every part of our purchase. His caliber of honesty, respect and kindness is a rare blessing in todays society. So rare is it, to have an employee give undivided attention, answer all our questions, and actually know when we needed privacy to talk or needed his help, that we will only be shopping at Ashley for future purchases. This was a big purchase for our modest family. As soon as the other businesses knew we were making a single purchase thus a smaller commission, they ignored us, and we had to search for an employee for help. At Ashley Furniture we walked out feeling excited and important. Ashley Furniture is beautiful inside and has so much to look at. The layout was easy to navigate. I wanted to stop every five feet to look at something I wanted. The salesman treated us with more respect and honesty than any other salespersons we’ve worked with. (House, truck, appliances, cell phone, etc). We are no longer nervous about future furniture purchases, we will only be going to Ashley.

We purchased a lift chair and was told it was brand new in a box. Instead, we were given the floor model. VERY DISAPPOINTED with a bait and switch.

Great service!

Great selection & price. Friendly people & timely delivery. Will definitely shop Ashley again.

Both Mike and his partner were very professional, polite, and took pride in making it all just right for me. Thank you, Edward Felz

Just had furniture delivered today and we were very pleased with the job that the two did. They were on time, very efficient, took great care in setting up and cleaning up and were friendly and polite. Thank you for all your hard work!!

they were great: delivered on time, great communication, and really helpful at the house!

The lead worker was great, the quality of the work was good, the BO smell left behind in my daughters room was not pleasant. And the helper worker smoking pot in my driveway wasn’t appreciated.

I wasn't prepared for my furniture to be assembled in my house. The guys used my new kitchen bench (upholstered) to sit on with his tools and nuts/bolts. The lead guy was really rude and hard on his trainee in my presence.

No pressure sales lady and delivered right on time!

The moving guys were great and handled the difficult entrance and stairway of the house great. 10/10 would recommend!

Great selection and service.

Timely, great communication. Quick set up! Loving the new couch already

My experience with Ashley Furniture was a pleasant one. We were showed several different products and was not rushed, which is always a good experience. The delivery was an hour late but driver call to let us know that he would be late. The driver and his helper put our bed in a quick and professional manner. The driver did most of the work, but he explained everything that had to be done to his helper. Both were very polite to my husband.

Thank you for the excellent service, both at the store and in delivery. Everyone was very helpful, courteous, informative, and skillful. I will definitely shop at your store again and tell other people about my positive experience.

Lovely products and great staff, can't ask for a better furniture retailer!

Will was amazing! He cut to the chase and helped me find exactly what I was looking for!! Thanks for making the buying experience easy for me Will!! 👏😊

Friendly, curteous employees.

Delivery was on time and set up crew very professional, and quick to finish job.

Ordering was very easy in the store. The delivery drivers were professional & helpful. They set everything up quickly, & even went back to the store for parts to assemble our end table. We are happy with the service & price.

I was pleasantly surprised by their great selection of living room sofas. The salesman was extremely knowledgeable and low pressure. He gave me all the time I needed to browse the selection and gather my questions. He had an answer for everything and I could tell he was very honest. Once I made my decision the closing was fast. My order came in a week! I was shocked. The delivery people were courteous and very careful. They also were very knowledgeable and helpful. From top to bottom I received the absolute best customer service! Thank you for making my shopping experience so enjoyable. I'll be back for sure!

Great communication and efficiency.

Will was very helpful and was very patient. Also they had a great selection of things to choose from whether it be furniture chairs or accessories. I was very impressed, and they were so willing to work with us

Had my couch delivered and set up. The two delivery guys were awesome. - One was the manager or lead in that dept and newer employee Dave. Both made delivery so smooth, were respectful of my home, and even my easily spooked dog was comfortable. I love my couch ! & My local store

The purchase of our new reclining couch couldn’t have gone any smoother. Was told it would take 2-5 weeks and it arrived in three. Very pleased.

Those two guys were prompt, polite and let me watch everything they did so I knew what I have to do when ever I end up moving!

Efficient delivery! 🙂👍

The two gentlemen who delivered and set up my couches in an impossible situation were respectful and kind and also hilarious. They stayed and problem solved this obnoxious couch situation longer than required, probably. But they did it and saved the day. Much appreciated 😊

Great customer service! Thank you!

Professional, speedy, and kind!

Hassle free, arrived early. Guys were great.

Jimmy and Allen were very efficient and professional. Great work and friendliness.

These guys were great! Very friendly and patient as we wrangled the dogs in and out. They were super fast as we bought a complicated bed to put together. They did an awesome job putting the bed together.

Great customer service! Very seemless process from purchase to delivery!

Dave was extremely helpful. We had a tight timeline and needed to fill a home with furniture. We sent him our floor plan and he went to work. Dave was so patient with us. He picked out beautiful pieces that we could take right off the floor and stayed within our budget. I would definitely work with him again in the future. Props to the guys in the back who magically fit everything into our uhaul trailer. Thank you!

Dave was a wonderful help. He explained things in detail and looked out for our best interest while allowing us to browse, discuss and test the furniture out on our own.

If you want to make sure you get the right product/color you should bring a spotlight and make sure its the right color under the brightest light you can find. Otherwise if you are unhappy with it they tell you that since it is such a popular product (in this case a $1k bed frame) go sell it somewhere then come back for something different. They'll be happy to help you In response: If previous customers have had the same thing happen maybe that should be an indicator to fix the lighting situation which ok it happens. However, your response or 'solution' to the problem is probably the worst I have ever heard in the customer service industry.

Sales personnel vary responsive to my wants!

We had a great experience shopping at Ashley to furnish our new home. Helpful staff, Dave was fantastic, and the Memorial Day pricing was unbeatable.

Very friendly and helpful delivery guys.

Sales person 104 was very helpful!

Will Fogle was very pleasant and knowledgeable.

The delivery guys were nice, respectful, quick, and efficient!

Super super easy. My sectional was Clarence, so it was a great price and in stock.

Did a very great job delivering.

I needed a lift chair for my sister who was just released from rehab because of a broken hip. I live five hours away, so the salesman (Matt) was able to help me choose the best option over the phone and have the chair delivered the next day. It couldn’t have worked better. Great service.

Thanks to Mike and Dave my delivery was quick and seamless. I thought it would be a struggle getting it into our room but they were pros! They were extremely careful and respectful of my home.

From start to finish, my experience has been great! Very professional, knowledgeable and my couch is high quality.

Morgan and Taylor were great, friendly, and professional. Thank you!

Amazing! Will was a great salesman. Very friendly, helpful, and knew what he was doing!

Very courteous and knowledgeable. An enjoyable experience.

Will was a super helpful and honest associate!

Easy to order delivery was great nice people friendly and efficient drop off

PHENOMENAL customer service!! Desi was the best!! wow. we felt so comfortable & no pushy-ness!

Pleasant and Friendly!!

Will was an excellent sales person and was very knowledgeable and friendly. He was not pushy or overbearing and was ready to help when we had questions. Buying process was very easy. Thanks Will!

A lot of inventory. Quick to offer alternatives. Willing to make extra effort. pleasant experience.

Wonderful service both gentlemen were helpful and knowledgeable about what I was looking for

My fiancé And I worked with Dave, and he was nothing but knowledgeable! It was a very quick and efficient experience, and we found a couch we both loved! Highly recommend Dave with Ashley furniture!

Very kind, informative and patient. Great experience overall.

Walked into Ashley furniture and loved the large assortment of living room sofa’s. The sales associates are extremely helpful and friendly. Was happy to find my items on sale.

I LOVE my sectional couch and bedroom set!! Size, quality and comfort!!! Matt was amazing to work with! Didn't sway me in a certain direction, just gave me all information I would need to make the decision I wanted and helped me get the best deals! Always followed up with updates on expected arrival and checked in after being delivered and put together!

I came to the store and Thomas went above and beyond. He is great! Excellent job Thomas!

I went into the Missoula store on 9/3/22, and had the worst experience by their customer service desk. I went in to buy another chair, I had purchased the same chair a year ago. A gentleman helped with finding out if they had it in stock & if they still sold that particular one. He took me to the customer service desk. There was a younger male & female there talking. We walked up , the gentleman asked the two who would like to enter this information for me. Not a sound out of either of them. I was appalled. The young lady said she had worked the day before entering all the orders by herself, while the young man was off. Perhaps the young man felt bad?? He entered all my information & let me know there was the door model if I wanted it. I told him no and asked his long would it be to order one. The gentleman asked the young lady to search and check that out. She shook her head and said “no”. Again, I was appalled. I spoke out and told her she shouldn’t have a job. The young man took it upon himself to find this information out for me. I wonder if the younger generation know what exactly “customer service”, really means.

As soon as I stepped through the door, I was greeted with a friendly good morning. The gentleman explained the sail they were having. As I walked through the store looking at the furniture, the store was very clean, easy to walk through. When I found a couple things I was interested in, I asked questions and was pleased with the responses.

Nice showroom and quality! Sales people help, not harass you! Easy transaction, quick lead time on ordering!

Dave was an excellent salesmen. He was knowledgeable, kind, and polite. Dave needs a raise! I will recommend friends and family to find all their decor needs at Ashley with Dave’s help.

A friend recommended Ashley Furniture when I moved to the area and was seeking to furnish my new place. I went in on a Sunday and Dave greeted me warmly as I entered the store. He was friendly and knowledgeable as I selected several items for my new place. He was patient as I asked questions and didn't try to "sell" me anything. I purchased enough items to fill my new home. All quality! This was a great place to acquire all the items that I needed. Dave is a real asset to this business. Thank you again!

We went looking for a coffee table and found one that was perfect but it was $699 and 5-7 weeks out for delivery so I said we’d have to think about it. I looked that same table up online that night and found it ON Ashley Home store’s own website for $409!!!!! And only 6 days out for delivery! I know it’s common to find things cheaper online but when the store and the website (for the same company) have a $300 price difference that’s absolutely outrageous!

The Ashley Homefront store Keoni and Geoff were extremely helpful. I ordered a sectional online and it couldn’t get delivered till the end of July so I called and talked to the store and they were extremely helpful and were able to get it delivered within a week. Next time I will only go into the store to buy additional furniture, I’m extremely happy with the Ashley home front!

I normally don't do this, but after reading some of these reviews felt everyone should know. This is one of the worst experiences I've had from start to finish. I'm not going to add any names as some of this I'm sure not their fault for being unable to help or lack of training. Our sales person must have been very inexperienced as questions like real wood vs compressed / particle board confused him. After shopping around we had decided this was going to be our last store and found something we liked. When asked if they offer 12 mo same as cash (like their competitors) I was told yes. I filled out their apt.(ding on my credit now) Then went to close the deal. He came back and asked if $X a month would be ok? I said that is not same as cash. He spoke with a manager and came back with another manditory monthly payment. I told him this was not ok, but would just pay in full as this was something my wife really wanted. Also because of Covid this would be serveral months out. The day of pick up I showed a friend what we were getting and found that the same item was over $600 cheaper. When I showed up and asked if there was something they could do they said no that the price was locked at the time of sale and there would be over a $600 restocking fee if we didn't want it. Not wanting to take that kind of loss for my frustrations, I continued to pick up our purchase. I know it was my fault to pick this up on a rainy day (not wanting to pay their daily fee for not picking this up), but thought it would fit in my pickup with a topper. Nope It was 2 inches too long. I asked if they had some plastic or something I could cover this with as I had to drive over 60 miles back home. They responded with we don't store anything like that and you will need to go to the local hardware store and figure it out. Even a sofa or loveseat cover from something they have already put out would have been a nice gesture, but just a sorry we have nothing was the answer. I haven't tried to put this together yet, but was promised that it was all there and was inspected for no damage. I hope this is true and is the end of our nightmare.

I purchased a new couch at the Missoula, MT, homestore and was helped by Dave. He was very knowledgeable and helped me narrow down my ideal purchase. The entire staff was friendly and accommodating from the time I walked in until I left the store. I am very excited for my new purchase!

Will was THE BEST salesman. Patient, kind, and thorough. Never pushy! Transaction was quick and easy once we made up our mind 🤣

Geoff helped us out immensely. We had a bad experience previously but he went above and beyond to make everything right. Excellent customer service that is not seen often in today's businesses. We are pleasantly happy. Will definitely go back for our future furniture needs. Thank you for the outstanding service and dedication to customer satisfaction.

I went in for the Memorial Day sale and they helped me find a table and chairs. I was in and out of there in no time and picked it up that same day. Very pleasant and helpful!

The staff at Ashley are amazing. Tom, Mitchell and Keoni went above and beyond. I told them my colors and style, and they helped me find exactly what I was looking for. I would recommend this store 100 percent!

Will was so helpful and kind, it was a lovely experience!

Horrible customer service, would not reccomend shopping at this location. When you have to come back 3 times to get the correct part and nothing was done to make the situation right super dissatisfied with the service. Take your business elsewhere

The sales Consultant and manager were both excellent people to talk to and deal with. It is unfortunate that then you go to the front to pay for your product and sign your paper work and have to have anything to do with "dez" she should have nothing to do with customers. She has a horrible attitude and does not make you feel like your business is appreciated as you are spending close to 6,000 dollars in the store. It is sad that businesses are stuck with sub par employees due to a labor shortage. Fire her as soon as possible, I am sure I am not the only person that feels this way

Jason was extremely helpful and was able to guide us through our mattress selection process effortlessly. He was able to get us some amazing deals and worked with my mom over the phone (she's the question asking expert) because she was purchasing us the set for a gift. We are extremely grateful for his help and my back will surely be thankful after sleeping on a good mattress.

The customer service in store is great. There were some issues with an order I placed that had nothing to do with the people who work here, but with the product arriving from distribution. I kept declining the floor model and hoping it would show up, but it did not. Eventually I really, really needed it, and they worked with me to find something on the floor that would work, and even lowered the price. Great staff.

Great experience! Very helpful informative and I got in and out quickly.

The service we received here was extraordinary! This is the second place we had been to and they blew their competitors out of the water. The associates were nice and didn’t make you feel bad for just wanting to look around and browse, we found a beautiful bed frame for a great price. Thanks to all of the associates that made this possible! 10/10 Will shop again!

Chenoa took excellent care of us! She made sure we got everything we needed.

Great services offered, rewards program offered is a cool program. Will be making more purchases in the future. Hayden Million was fantastic and walked me around the whole store to find the best pieces.

I wouldn't even give them a full star except I don't have an option e the girl inside that helped me with the furniture was absolutely wonderful and till I went to the back to pick it up not only did the men not help me put the boxes in their properly I had to have my 16 year old kid in my 9 year old kid get out of the truck to help me stacking properly then drive down the road as we were told we were blocking the area to re stack them in the highway so they wouldn't fall off the back of my truck time down ourselves and then proceed to drive back 40 miles with the furniture half in the truck because they refused to help me stacom and time down properly apparently it's a liability "" and the shut the door on us and locked it in the middle of me talking to on would never go back to the store again because of that experience

Bad place to do business Ashley's Furniture and Mathis brother furniture

We had the BEST experience shopping at The Hills store. Mike was so helpful and fun to work with. Really seemed to care that we found what we needed. We highly recommend and will ask for Mike when we shop there again

Big Sky Christian Center greatly appreciates The generosity of Ashley home store and its manager Jimmy. We have approximately 30 men in our shelter and their donation helps us a great deal.

Delivered here, great staff.

Went to Ashley HomeStore and bought all new furniture for the entire home and Kaylie helped with all our needs and made sure we got exactly what we needed and wanted!

Very helpful and affordable prices, Caitlin was wonderful!!

Everyone was fantastic.

Everytime I go there they don't have what I'm looking for and end up at Mathis Brothers.

I love the atmosphere. I never feel pressured to buy anything. And I somehow always find what I'm looking for.

Not happy at all

Super Friendly group of people. Answered all our questions. Coach is a good guy!! Very helpful, in every way.

They were super nice, friendly, no pressure at all! I'll be back

Southern Hills is the Best Ashley Store... The have the most helpful people and ask for the manager. named John... I give them 5 stars !!!

Mike Gottsch made our experience very pleasant and we would recommend anyone to visit him!

I went to Ashley in Missoula to get a couch or couch and loveseat combo. I had seen a set online that I liked and wanted to make sure it was as comfortable as it looked and the size was right. I found it right away and found it was quite nice. I went around looking at other couches just in case. In the mean time it seemed I was missed by the associated there, so when I was ready to purchase no one was around for a bit. I think a couple that an associate was showing around obfuscated my presence as they were also looking at the same set. I started looking at the couches online again and was getting ready to purchase through that when someone came by and asked if I found anything I liked. I told them the couch set I wanted and he realized I'd been missed so ushered me over get things settled. He called over a manager to help get things settled as there was an approval needed since things weren't in stock. Will was very helpful and quite likable. He helped me get things set away and set up for delivery, he was informative without being pushy at all, which I really look for in a sales associate. Fortunately I dislike hovering so the neglect in the beginning of my shopping experience didn't bother me too much. Ultimately they did come over to help me, lol. They matched the online price and things were arranged quickly and with ease following the first hiccup.

Cody was absolutely wonderful. He listened to everything we needed and even offered honest advice about some of the pieces we chose.

Awesome experience. We love the Coach. We’ll be back.

Friendly and Helpful Service with gorgeous options to choose from for furniture.

Great place to buy high quality furniture from go see Mike he’s awesome

Very friendly and helpful, love going here when I I have an idea of what I want and getting their help with deciding.

Shelby at Ashley Furniture went above and beyond for us and really made this the best furniture shopping experience we have had. She was very patient with us changing our minds a thousand times and she was also very informative. I would highly recommend this store for your furniture needs, every employee we encountered was great and the furniture selection is good too, can't go wrong! Thank you Shelby! 10/10

Cody did a great job helping us find the right dining room table! We had a great experience and never felt rushed or pressured to buy anything.

Visited Ashley Store today. Our Sales Associate, Hayden, was knowledgeable, kind, informative and not overbearing. It was a great experience and made a great purchase.

I had stopped at 3 other furniture stores looking for an affordable loveseat with no luck. I started to do my other shopping and I happened to notice Ashley Home Store across the street, so I decided to stop in. Will was an excellent salesman that listened to my needs, and gave me space to browse, and I ended up with 3 good choices to pick from. I am now the owner of the perfect loveseat. Thank you Ashley Home Store and Will!!

Jason was absolutely amazing, he went above and beyond to help us. He answered all of our questions and really took his time helping us decide what we wanted. Amazing experience!

Had good experience today shopping for new couch. Got the info we needed to make a decision

Awesome! Salesman mike went above and beyond to help us! We were in and out in 30 minutes with new furniture.

Second visit to the third place I went a few weeks ago on my first search trips. Mattresses were similar, but not identical, at all three places. Today, the mattress I was considering happened to be on sale but the primary reason for my return to the Ashley HomeStore, in Tulsa Hills, was the really pleasant experience with the sales person on the first visit. Tim Lewis was very helpful and informative without being a pushy salesman. He was professional and courteous, but also had a friendly demeanor. I found my new mattress, which I found to be comfortable for me, at what I consider an acceptable price. I am very comfortable recommending both the store and Tim Lewis, sales person. Rick S. Okmulgee, OK

Excellent Customer Service at the Ashley Furniture in Missoula, big shout out to Lauryn who remembered which couch we wanted after showing us the couch 2 months prior, always love it when they remember your and your needs. Will be back to purchase a coffee table in the near future

First of all, the store had a very welcoming environment and I didn’t feel bombarded like a typical “sales atmosphere”. Mike “Coach” Gottsch was genuinely trying his best to not waste my time as his customer. He wanted to know exactly what I had in mind and took me to a variety of different sets of furniture, was not pushy, and was very knowledgeable about every aspect of the different sets he was showing to me. He made our experience very easy, and quick. If you want to get great quality furniture, incredible deals, and a great (non-pushy) buying experience in a positive atmosphere... go see “Coach” at Ashley in Tulsa Hills! You won’t regret it.

We have made multiple purchases, each experience was flawless. Sales staff is not overly pushy, checkout process is quick and easy. Highly recommend, will definitely keep coming back. Thank you Ashley Furniture of Missoula!

The Ashley Furniture sales staff was friendly and very knowledgeable. They made us feel comfortable and confident in regards to the choice of furniture we purchased there. We appreciated the fact they gave us plenty of privacy to discuss our options and were not overbearing in any way.

We were greeted by a very nice young man who ended up helping us get a great piece of furniture. Very nice sales associates and happy atmosphere.

Was a very pleasant experience. Tim went above and beyond to help me find out and decide what I want to do. Was extremely nice and patient with me. Excellent employee for Ashley

Great employees. Limited sofa selection. Blaming covid for that.

I love Ashley HomeStore in tulsa hills Coach Mike set me and wife up with the bed of our dreams. Thank you Couch and Thank you Manager John!! I will be definitely be revisiting this store for future purchases.

Zach was very knowledgeable about all products & was very easy to work with! Great experience!

Coach Mike was great to work with and made our shopping experience a pleasure! I told my wife after buying a couch today that Coach Mike made it such an easy experience.

We love using Brandia T. As our sales person she makes shopping easy. Thank you so much!

BEWARE!!! Do not buy from or trust these people. They will tell you anything to make a sale all knowing delivery for any item right now will take months after telling you every few weeks that it will just be a another few weeks. It's been over 6+ months. Even the managers are in on it. DO NOT TRUST THESE PEOPLE! Also, do not leave your scripted contact us email to this review because we both know that leads NOWHERE! Treat people of this city honestly and with respect! You should be ran out of town. Disgraceful.

Very good! A man named Greg helped out me and my bf. Very kind and helpful to find a sofa in our price range

David was so helpful and understanding! He gave great customer service and helped us find the perfect couch within our budget.

This was the best experience I have ever had purchasing furniture. The staff was extremely helpful and accommodating to my request. Thank you to my associate Lauryn and the GM Geoff. I will definitely come back for any of my future furniture needs.

Customer service is awful. Bought 2 pieces of furniture 3 weeks ago and haven’t gotten any piece delivered. Every time I called, they gave me a different excuse and being rude about it instead of a sorry. First time, the salesman named Hayden did the math wrong so I had to pay extra to get the first piece delivered, I put 20% down for the second piece which was not in stock. Second time, they only had 1 piece on the truck so they didn’t want to deliver even though I paid for the delivery fee. Third time they promised it will be delivered the week after and nothing has shown up at my door yet. I called and no one answered or contacted me back. Will cancel my whole order and never go back there!

They checked temperature at the door and staff wore masks. Salesman was great to work with and very helpful. He listened and showed us exactly what we were looking for.

Did a good job to sell us what we wanted

Great relaxed atmosphere...helpful sales people

I came here after being treated poorly by another furniture store. Upon walking in I was immediately greated by Jesse; he was professional and genuinely happy to offer me any help and advice I asked for. He even went above and beyond to make sure I was able to walk out with the couch that I was looking for. If you are seeking new furniture and a pleasant experience, Jesse is your man. I couldn't recommend working with him enough.

Have dealt with Ashley store for 4 different types of furniture. I want to thank the salesman for his time and professionalism.

Jason, our Sales Associate, was pretty awesome! He greeted us right away and was ready to help at our every whim! We looked at a lot of bedroom furniture and other nice furnishings and our couple of hours was enjoyable, our time was well spent 👍🏽. Thanks Jason and Ashley Home Store!

Mike was helping my stepmom and I today and he was great! We wandered the store briefly but when it came to what we wanted, he was available and had all the answers we needed. The furniture was beautiful; our dining table is exactly what I was looking for. We’re definitely coming back soon to do more business! Ask for Mike, he’s fantastic.

David was salesperson and have to say experience was excellent. No pressure buying and no questionsnot answered. Pricing is great here as well

Always helpful and nice love shopping there

Loved our salesman he was so helpful. Thank you Hayden.

Our salesman was Tim. He was very informational about the products there, friendly environment, would recommend to friends

Very easy to work with their sales rep. Price matched everything I found online at a lower price.

The sweetest man helped me find the perfect recliner for me. It was affordable and the store is clean and everyone was wearing a mask. Everyone from the young lady near the door, the gal that processed the transaction to the man who helped load my purchase in the car was helpful.

Great all around customer service. Love the furniture I purchased.

The Ashely store at Tulsa hills was great. Everyone was helpful and not the normal pushy sales environment I expected. Loved the experience.

JESSIE Was very pleasant and helpful. I will be going to him for future furniture purchases .made my purchase enjoyable. Thank you Carol Holman

I Got a 4000$ living room for 3000$. Kyle was great help price matching the items!!

Quick, friendly & helpful service. Lauryn found us what we were looking for and got us out in no time.

Love Ashley Homestore and so appreciate the help from Cody W. ours sales specialist! No pressure just lots of information and help with discounts as we decided on several prices of furniture. I definitely recommend this store for quality furnishings and excellent help.

I love shopping at this store❤️

Too expensive and hidden fees

Fine service, they did match the price we found online. They did check our temps coming in but many of the employees were without masks or had them hanging on their ears/necks without actually putting them on.

Excellent customer service and attention to detail. Staff was professional and personable.

I went to Ashley to buy a bed and the salesman Taylor Bailey was fantastic to work with, he went above and beyond.

Had a great experience with Caitlin. She was very knowledgeable, friendly, and helpful.

We just had a great experience buying a couch! David, our sales guy took great care of us and worked out exactly what we needed!

Jason was helpful. I was able to shop and not feel suffocated. However when I had questions he was there to take care of them.

I would recommend Ashley to all my friends and love ones

We came in looking for a new mattress, Taylor Bailey was able to help us out over a couple hours to inform us about the products available. We wanted a cheap mattress coming in, but left with a TempurPedic mattress because it was that damn good. Taylor was able to work with us and get us financed, even contacted our financial institution, to make sure we could get what we needed. Great store and we appreciate the help and time from Taylor.

Shelby was great! She helped direct us without crowding us, and her attitude was very pleasant. Walked in to look and walked out as owners of a new reclining loveseat.

Lauryn was excellent and we had a wonderful shopping experience.

Our sale person told us our couch came with pillows. When we got the couch delivered over a month late, I called and asked about it and she told us that it didn't come with the pillows now???

I came in to purchase a table and was greeted immediately. once I found the table I was looking for jason helped me arrange for delivery and adding the purchase protection plan in to my bundle. Very friendly and knowledgeable employees will shop Ashley's again in the future

I knew exactly what I was looking for, and Caitlin helped me find it. She was fast, knowledgeable, and she made it a very easy transaction. Only took a few minutes! I’ll definitely be back.

Taylor is an excellent sales representative. He was very knowledgeable of the various livingroom sets that we looked at. He was very patient with us and gave us time to think about and discuss our thoughts about the various options. I highly recommend him. We are looking forward to receiving the livingroom set. 5 stars!

They matched online prices which was good. But online will deliver free and they wanted $90 to go 5 miles and leave on pourch. Very bad.

David met us at the front door to take our temps and help us check in safely. After introducing himself, he asked if there was something specifically we were there to find. I had exact dimensions and descriptions of the ideal piece we needed. David was familiar enough with the stock that he immediately took us to several items. He encouraged us to sit and talk while he checked other areas. David knew all the details, special deals, etc. In one hour, we had found the furniture we needed and taken care of all paper work. An easy, relaxing, but painless experience.

Will welcomed us today and listened as we discussed our preferences between four sectionals. He checked in with us when we returned later in the day and we knew he would be available for questions. Geoff worked with us the second time we came in today. He provided the warranty information and wrote up the sale. We enjoyed shopping at the beautiful Ashley Home Store. Thank you!!!

Will is the best. Kind, patient and helpful. We will be back.

Very friendly professional salesman. Met us at the door and stayed with us through the purchase. Cody was very helpful.

Lauryn was extremely helpful throughout our whole Furniture buying experience. She answered all of our questions with ease and didn’t make us feel pressured to make a decision. When we couldn’t decide after looking on our first night of visiting the store she even came In the next day to help us on her day off

Will was great!!! Very patient and friendly.

Kaitlin was friendly and helpful. Store will not discount much, even for "Black Friday" sale. Almost all contemporary styles (no traditional). We'll probably buy online.

We knew what we wanted when we went in. Lauryn was very helpful and accommodated us to what would best suit us.

I went in to the store looking for a sofa sleeper for immediate use. They had nothing available so we went to a local competitor. The competitor had one available but it was smaller than we wanted. After discussing our options we decided on the small one because it was available. I called back to let them know we would be taking it, by mistake I called Ashley furniture back. I spoke with Jason who, even at closing time, said he would get back to me right away. He found a sofa sleeper for us and called back. While waiting for his call I discovered my mistake but waited for his call to see what he could do. He found us exactly what we were looking for. I give Jason 5 stars. I just wish we could have found it the first time.

Very helpful .store is set up beautiful where you want to buy everything,but I didnt.

Great service, friendly and courteous

Great service! Jason took the time to listen to our needs and narrow the selection down to what was best for us. Plenty of options to choose from.

Great service and always tried to work with me on stock vs on the floor items.

Lauryn was fabulous and patient with us as we shopped with our 2 small children. Can't wait for our new furniture to arrive.

Lauren and staff we're so helpful. It was my first time at Ashley furniture. It was a seamless process and I would highly recommend them.

Furniture seems nice, prices are decent.

From the minute we entered the store our associate was attentive to our needs. It’s a big store and she directed us immediately to the perfect solution to our problem. She went above and beyond on a special issue and her team embraced the atmosphere. They really seemed to enjoy a comradeship.

Very helpful made my buying experience great and hassle free not like a different place I won't mention in closing thank you Ashley

Warning - I purchased a great sectional couch from this location just under 2 years ago. Unfortunately one part of the sectional had a defect that caused the seats to sag/protrude which eventually broke over time. The issue is the sales reps will sell you on the great limited warranties that cover any manufacture defects. In my case I was told 3 years. You can also purchase additional coverage for stains and wear and tear. Long story short I was told that the damages were not a manufacturer error but my fault. I live alone and have no pets. I work 60 hour weeks and barely use my couch except to watch TV. The customer service and lack of accountability to rectify the clear and obvious mistake on the manufacturers part is astounding. In summary, if you are purchasing a furniture piece from this location there is a very good chance they will not assist you should there be a defect or issue. Hopefully this is helpful when making a furniture decision in Missoula!

Friendly service with no pressure. Good experience!

Bought some furniture a little over a year ago - Geoff and his team have been very helpful with some service we required.

Dishonest salesman and manager took advantage on me on their pricing. I was charged over double in store for a product that was listed on their site. They gave me a non itemized receipt to hide the price from me too. I can see why there are never people in this store.

If your going to run a promotion of buying a mattress and getting the bad free, at least have the base available at the time. I don’t live locally and will have to make another trip to pick the base up when it gets to your store.

Will was extremely helpful! I would love to work with him again when I’m looking to furnish my house.

Very friendly and great prices

We found just what we were looking for. Taylor was very helpful, courteous and efficient. The 30% off flyer prompted us to shop at Ashley before going anywhere else.

Lauryn was super helpful in picking coordinating items for my living room set! I came in not even knowing what I wanted and left with a full living room of furniture and accessories! Very happy with how this turned out.

Very pleasant experience due to friendly and helpful staff. Will continue to shop at Ashley Homestore.

Shelby was a doll, and so helpful, thank you so much!

We’ve always been very satisfied with the service we’ve received at Ashley and yesterday, was no different. Thank you for help yesterday, Shelby Burngarvar.

There is no furniture in stock and the ETA's they give on orders are meaningless. I waited two months longer than the original estimate I was given with no price reduction, no waived delivery fee, nothing. I understand COVID is affecting things but if you can't give even a somewhat accurate time frame to your customers then it's just bait and switch tactics. I have no complaints about the salesman or the quality of the furniture I received, but I'll be looking elsewhere in Missoula to furnish my house after this experience.

We ordered a $3000 sectional around June 20th from Jason, with delayed delivery estimated at 6-8 weeks (Jason was awesome to work with - no complaints there!). It’s almost been another month since the date we were told our couch would arrive. We prepaid $80 for in town delivery, and when we called to check the status back in July, the employee from Ashley tried to sell me additional delivery charges without having all of the pieces to the sectional (which at this point they were still waiting on 3 pieces all to arrive at different times...3 more delivery charges). Unreal. I’m super disappointed in this whole transaction. The couch we currently own & are replacing was also purchased from Ashley Furniture & until now I have had no issues with this company or their products, hence why we bought from them again. I called again today and they still do not have all of the pieces, but keep telling us they are on the truck. They sold us on 6-8 weeks, is this not bait and switch at its finest? We just purchased our first home and were elated to buy this couch for our living room, and now we couldn’t feel more helpless and disappointed.

Jimmy and Jason were the best to shop with! They made the furniture experience for my husband and I enjoyable and ensured we got the best deals and quality for our money! We will certainly be returning to work with them as our local furniture store of choice!

Jen was great she knew what she was talking about.

Very nice stay helped me get the bed I wanted, Jennifer was very helpful

We had a great experience with our salesman Ricco. He listened to what we were looking for and made sure we got what we came in for.

Jason was extremely helpful and knowledgeable! Made buying furniture easy. Can’t wait for my new bed!

Thank you to Jennifer for your awesome customer service and assistance in finding a dresser for our daughter’s room.

Jason was very helpful, friendly and knowledgeable. Great customer service.

Editing my review: The experience in store with Jennifer was great. She was extremely patient and helpful while finding our furniture. Manager made things right and has delivered most of our furniture and will be delivering the rest when it arrives. I appreciate this move by management and Ashley HomeStore of Missoula. Quite happy to have most of our furniture finally.

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Jennifer was very friendly and knowledgeable about the furniture selection. I didn't feel pressured in any way to buy something I wasn't wanting. Just bummed the delivery time is between 4 to 6 weeks because of CoVid19.

Great selection with competitive prices and good customer service. Ashley is my go-to furniture store! I would recommend this store to a friend.

Jen was wonderful sales lady and works with you to get the best deal. Love Ashley furniture it lasts a long time and wouldn’t want to go any where else for furniture!

Courteous and friendly service by the staff and no hassle to buy furniture. Overall great service.

Will was my my salesman and he was a gem. When he asked me what I was looking for he didn’t pressure me into purchasing nor did he attempt to “up-sale” me. I tracked him down when I had questions and he was informative. I finally settled on a fantastic buy & left the store with some extra money in my pocket. Very pleased with my purchase and the sofa was a quality piece that my family will utilize fully for years. Thanks for your Help Will

The store associate Jennifer was very pleasant to work with. She worked with our wants and was able to customize a bedroom set that we liked. Would highly recommend this store.

Friendly and helpful customer service and a nice selection of items to choose from.

Jason was very friendly, patient and knowledgeable. He guided our selection of new mattresses very clearly pointing out the differences from one to another making our final choice easy.

We had such a great time browsing around with great guidence and no pressure from Will. Was not expecting to purchase today but he made it all so " doable" it was truely a no brainer. An absolute pleasure. Carrie Rasmussen Bruce Ely

Lots of options, great deals, and great service. Just a heads up if you do make an order: wait times are pretty long for delivery with COVID. Ask for Jennifer if you go in! She gave my husband and I distance to figure out what we wanted, but was always close to answer all questions and give suggestions, which were both very helpful. She was also very patient and didn't rush us at all despite us changing our mind a few times and the time it took us to fully decide on things. Definitely will return when the time comes to get more furniture! Update: Furniture did not come according to the estimated times. Calling for updates things were constantly being pushed back. They fixed the issue by delivering all the furniture that was there, then did another deliver on them for the stuff we've been waiting on. We've finally received all the furniture and so far enjoy it.

Detailed explanations and attentive service.

Jennifer Thorne is FANTASTIC! Not too pushy but kept me informed. I will totally go back.

Jason was great! Really helpful and patient and got me a really great deal.

Jennifer was knowledgeable and helpful. She wasn’t pushy and helped us find what we needed and we had a long list of random things we needed.

Super helpful!!!

Jennifer was helpful, knowledgeable and kind in assisting us with our purchase! We appreciate her as well as the wonderful store manager, Geoff. We loved the sectional sofa we bought here so much we came back weeks later to buy another one! Easily our favorite sofa ever but the sales staff treatment of us was icing on the cake!

I got a great chair for a great price. Best chair I have ever had!

We just purchased a bedroom set with the help of Jennifer Thorne. It’s very important to us to buy locally, and Jennifer and her manager worked with us on pricing. Jennifer was responsive, efficient and thorough. We definitely look forward to working together with them again!

Jason was helpful and made the buying experience quick and easy.

I really liked the store and service it was great i got help right away thank you

Very helpful and friendly. Overall great experience and can't wait for our new couch to get here and shopping at Ashley's again.

Ask for Jason if you’re looking for someone helpful and knowledgeable to work with. He tried finding us the best deal possible from the get go and we got it. No high pressure and more than happy with our new couch👍🏽

Easy purchase, very helpful without aggressively looking for the sale.

Taylor was amazing in helping us find everything we needed for our new livingroom set. He spent 2 hours just setting up what I had envisioned, and made the experience a blast! Taylor then helped make the payment process as easy as he possibly could. I'll be back to him, absolutely!

Our sales rep was very helpful without crowding us as we made our selections. He was enjoyable to work with.

Jason (our sales rep) was very friendly and easy to work with! Laid back, yet knowledgeable. Highly recommend! 😁

Very recommend!!

Ricco was super helpful and had great product knowledge. He made choosing the right bed easy.

Salesman was very nice. No pressure. Gave us time to look around, consider options. Was able to make a purchase within our budget which was awesome. Overall extremely pleasant experience.

Jennifer was very friendly & helpful with finding the right sectional for us.

Jen is great! Highly recommend working with her. Quality furniture at competitive prices.

Taylor was very helpful and knowledgeable without making me feel pressured or hovering. I would definitely go to him again.

Our Sales person, Taylor, was so helpful helping pick out our new living room furniture. He was also very patient. We came to look at furniture 3 times before making our decision. He was there each time to answer our questions.

Staff is very helpful!

We went in to buy a bedroom set with cash and were told that they had floor models and would probably have to order anything we wanted. They were willing to sell a floor model to us as we came from out of town and rang up the set. After purchasing, our salesman informs us that they already had the footboard and rails to the bed set sold it just wasn’t marked. It then became a big issue because we live 5 hours away and they wanted to order one to their store. It wouldn’t arrive until Tuesday and we told them we were leaving Sunday afternoon. We then had to get a refund for the bed frame and WE had to order it ourselves although they let us use their computer. No discounts. Minimal apologies for the giant cluster we had to deal with. Never have I ever dealt with service like this and such an unorganized system. I’ll definitely go elsewhere for furniture next time.

Jannifer was really nice, very patient and helped pick our style. No pressure and just overall gave us the option to pick our own couch, but gave us good information regarding different couches and what needs they would meet and needs they couldn't. She was amazing!

Friendly, knowledgeable, and helpful service. Special thanks to Rico and Will for their help in selecting our new furniture!

We have worked with Jen T. several times for different rooms in our home. Her expertise and creative ideas have been extremely helpful in identifying pieces that would work in our spaces. Jen’s calm manner, patience and kindness were appreciated.

Awesome

I had some difficulty navigating the website so i went into the store for assistance. The sales person I worked with was Jason and i was pleased that he provided assistance with the financing people and with saving me some money on my purchase since I could not get the online price. I really appreciated that Jason didn't just pass me off to the financing department. He was also very helpful explaining how merchandise pick worked.

Jennifer was great and very helpful and knowledgeable. I’

Jenn at Ashley was so helpful. My son bought several items and was very satisfied with them. We liked his sofa sleeper so much that we came back and bought one for our home. The store has a range of prices, great choices and really easy staff to work with. I highly recommend Jennifer. She is quite knowledgeable about furniture options. 5 STARS!

Jen was incredibly helpful and made the process very convenient and very easy!

We came into Ashley to look at a new mattress and bed frame and Jennifer helped us find the perfect options within our budget and the financing was so easy! The entire process was quick and painless, couldn't be any happier!

Great experience at the store, they answered all our questions and were very friendly. Also we got a great deal on a sectional!

Excellent service. Great store, many options. Sales rep Jason was very helpful.

Jason was great! Very helpful and nice.

Great salesperson

Jen was Fantastic.

Ricco was very friendly and knowledgeable about each couch we looked at. He gave us honest opinions and information that we used to make the best choice for our family. Thank you Ricccimo!!