Ashley Store Las Vegas, NV (Decatur)

Felicia did an amazing job great customer service Thank u n happy Holidays

Was the worst service from management I have ever experienced! Had ordered furniture at the end of Sept. 2024 and told the sales manager that I needed it delivered to Laughlin NV by the end of Oct.2024. No problem he said. I bought a total of just under $12000.00 worth of furniture. Everyone was happy. BTW, can I have a receipt for my order I asked? Oh, It is such a big order, we have to email it to you. OK…one day, two days, three days go by and no receipt. Called again and said there is a problem with their system and I will get it soon. Gave up on that and said just make sure that the order is OK and that I need it by October 30th. No problem. Called again Oct. 25 and said I close escrow on the 28th and am moving on the 30th, will it be there. He said they only deliver on Wednesdays to Laughlin, which would be the 2nd of Oct. OK…no call, no show! It wasn’t until I told them to cancel my order, that I bought from another Ashley in Arizona did I ever receive a callback from a customer service rep., not from the sales manager. They promise a great sales experience but fail in delivering the promise. Too bad for that store. BTW I already have my furniture from the Ashley in Bullhead City, AZ!

Loving my 3 piece sectional! Sales associate David and manager Donna were great! They both took the time to help me measure and make sure the right sofa would fit my home. David was very patient and gave me time to find the right sofa for me!

This has been an extremely frustrating and stressful process. About 7 weeks ago, I go into the store and order furniture for my new place. That part of the process was great. But two deliveries and several schedules for deliveries and I still have my mattress in the floor and sitting in a camping chair in the living room, and my furniture has not been delivered completely, to no fault of my own. I’ve spoken with many customer service agents over the month and a half…I may be getting the rest of my furniture next weekend, we will see! I don’t see ever buying from Ashley Furniture again, no one has even offered me any kind of discount or deals for all of my trouble and stress.Ive lost three Saturdays sitting at home waiting for furniture, now its going to be four.

Friendly and effective assistance in our search for the best love set.

I went in because I was in need of a couch. Tammy met me at the door and was a wonderful breath of fresh air. She was knowledgeable and took all my questions in stride and with a high level of patience. Definitely recommend this location and Tammy for any of your furniture needs!

We had a great experience with this store. We love our new couch!

I have to say that I'm extremely disappointed with the overall customer service that I have received. I helped my elderly parents pick out a high quality bed/mattress a couple of months ago and after "trying it out" for thirty days as required per the so-called awesome warranty, they were not able to get adjusted to the new bed and decided it would be best to upgrade the original purchase. The communication (or lack of) has been horrific. Local office is always waiting on the corporate office to "reply to their email." I even tried reaching out to Corporate myself and that was even worse. Had I known what I know now, I would have chosen a different store to help make their purchase. After two full weeks of back and forth, we are still waiting for them to figure out how to take the credit card payment for the additional fee's for the upgrade. VERY DISAPPOINTING!! Although I love Ashley furniture, I'm afraid my next purchase will be made someplace else due to the unacceptable customer service experience.

I purchased a table and chairs. It was delivered and I am very happy with my purchase.

Tammy and Daniel were amazing! I found the perfect set within my budget and cannot wait to have it delivered! Wonderful experience, thank you!

Both Tammy and Kymberlie were super super helpful! Would recommend them to everyone!

Very good customer service experience.

If I could give a zero, I would. I filed a claim for a broken lift chair, on August 30, 2024 it was approved for replacement by warranty company. As of today, Ashley furniture at 6425 N Decatur Blvd, Las Vegas, NV 89131 has NOT honored the claim. I purchased 2 of these lift chairs for my elderly parent because of health issues. I have called the store several times, and the calls are always transferred to the East Coast. The hours are 8 a.m. to 5 p.m. EST, which doesn't help me here in Las Vegas. Ashley furniture customer support system is the worst. They don't respond back to your calls. They'll promise you a date to call you back, that doesn't happen either. They'll promise you a date to tell you the status of your complaint. I still have not heard from Ashley as of November 30, 2024. In regards to a chair under warranty that should have been replaced in September. I will not be purchasing anything else from the Ashley furniture. Buyer be ware of purchases. Please be aware of any new purchases from Ashley furniture.

Easy transaction, just what we wanted.

Furnitures are great. But shipping and delivery is not ok. It took so long. Lastly it’s impossible to speak with a store person when you call. Making a million times of redialing. No answer. And no i don’t want to speak to a call center! It will re route you to a call center, I received your voicemail Sydney and yes I would like to cancel the love seat and bed headboard please. Thank you

Tammy was very helpful and patient. She made our shopping experience enjoyable!! We will be back!!

Tammy was great! She took time answering questions and showing different things. We Would be coming back to this store just on the costumer service we had with her.

(Translated by Google) 3 weeks ago I made my first purchase in this furniture store for a total of $7000 dollrs which I bought a living room, a bedroom and a mattress. I have been marking for them to come and check my armchairs since I found a small tear and since they are made of fabric I do not want to aga bigger pay insurance for each product I have already been waiting for 1 week and they do not solve anything my bedroom started with noises every time I go to bed or at night I move from place to place I hear noises as if I were old I open it so they can come and check and They just ignore me, they sent me emails that they will be in communication with me by email, the worst experience I have had with this furniture store, they only take your money but they don't care about anything the customer needs with the purchase of the furniture. (Original) Hace 3 semana ise mi primera compra en esta mueblería del total de $7000 dollrs lo cual compré una sala, una recámara y un colchón he estado marcando para que vengan ha checarme mis sillones ya que encontré una pequeña rompída y como son de tela no quiero se aga más grande pague aseguranza por cada producto ya tengo 1 semana en espera y no me resuelven nada mi recámara comenzó con ruidos cada que me acuesto ho por las noches me muevo de lugar se olle ruidos como si estuviera vieja ablo para que vengan ya checar y solo me ignoran me mandó correos que ellos estarán en comunicación conmigo por medio de correo electrónico la peor experiencia me he estado llevando con esta mueblería solo toman tu dinero pero no les importa nada de lo que el cliente necesite con la compra de los muebles

I love my new furniture. Alex made my buying experience a pleasant one. Thank you

Alex did a great job helping us find a bedroom set and getting the best deal possible!

Liz helped us and was great. We needed a new sofa, and she helped find us everything on our list. Price was reasonable and service was excellent.

Excelente customer service.

Tammy had been great to us!

Angela and Tammy did an amazing job helping us choose the right sectional for our home.

I bought a pull out sleeper couch. The pull out function broke in the first 2 years. I have been going through their warranty program and they came out 2 separate times to verify if it could be fixed or needed replacement. We'll 2 months go by they said I was getting a new couch bc they don't have my couch part available anymore. It's now been months and ASHLEY FURNITURE had declined to give the warranty the documents needed to get me a new couch. THEY DO NOT CARE ABOUT THEIR WARRANTY THEY DO NOT DO THINGS IN A TIMELY MANNER. I still haven't gotten a response to the warranty claim and it's been 5 months since I started the process. DO NOT BUY FURNITURE HERE GO TO RC Willey they actually honor their warranties and they fix things in a week or 2 max.

Furniture is great an at good prices. I’m just looking today a will be back when my home is finished. Tammy was my sells person an she was amazing

I am a shopper that requires a great deal of time when making large purchases. It drives myself nuts, and I appreciate the time that the sales lady name Tammy showed a lot of patience on my behalf. Her Manager, was absolutely terrific!

Tammy is the absolute best! She was so knowledgeable and willing to help. She is the only person you should seek out! Don’t forget!!!

DELIVERY -Horrible (So Far) but will update! Purchase Process -GREAT Desperately needed recliner to soothe back pain. Tammy was great help finding the right piece and Kimberly in the front office was phenomenal as well. Such blessings! Part 2. Question. Does Ashley not make enough off of high interest yielding purchases to upgrade their logistics and delivery notification system? One week later. Greatly anticipating delivery of chair TODAY 9/6 as was discussed when purchasing. Called to find out it had been rescheduled for 9/19 although no email or phone notification had been given. Asked for deduction of delivery fee but that was not available. I understand that holidays and delivery schedules can adjust. I understand that life happens. But I had a similar issue with a purchase for my mother a year ago. Promised Date extended. If this is the norm tell us, deliveries have been running late or whatever. I could have selected something different. It was definately an upgrade from my original purchase intention. But like a kid in a candy shop (with extensive back pain ) I am a bit disappointed. Is it worth canceling and starting over? No. Is it the anticipated comfort next week worth the wait? Yes, I believe so! Is that the best experience I would offer to my constituents or customers? Absolutely not! Technology can be coded to shoot out an email stating the delivery date has changed. Ashley …y’all can do better!!

Angela is GOATED, best rep 💯💯💯🐐🐐🐐

"My experience at Ashley Furniture with Benz was excellent. He was knowledgeable, attentive, and made the entire process smooth and enjoyable. Highly recommend!"

We had a great experience with David!!! He’s a. Great salesman and more importantly a great person!!! If you need to buy furniture from Ashley’s in Shadow Mountain, ask for David and you can thank me later!!!

Walked in and had Angela Z. greet us. Told her what we wanted and she sent us directly to the couch we wanted and ended up purchasing. Set us up with everything and knew everything we asked. Quick and easy. 10 out of 5 stars!

Angie helped me with my needs and she’s knowledgeable and customer friendly.

Angela was great in helping us get what we wanted and at the price we were happy with. She was very patient and respectful through your process and highly recommend!

Alex was awesome assistance and help. Made everything simple and answered all our questions. Helped my wife and I find the perfect furniture. Didn't pressure us or hound us. Simply was available for help and assisted us in every step of the way. Will definitely come back. He needs a raise.

Great experience shopping. Our agent David was very welcoming and was able to find us the perfect living room set. Will be back again for more furniture in the future.

Friendly and helpful.

Alex was amazing, helped get me on the right track to outfit my new place

Liz Prado was extremely helpful with our purchase of an electronic recliner. She offered great knowledge of the recliner for my issues with my back. We were very happy she took the time to walk us around the store. This location has beautiful furniture selections too.

Sale representative very helpful! Receptionist not welcoming at all!

Great selection, great prices and great sales staff.

Angela was awesome! She was so helpful and I would definitely do business here again!

Fantastic service, beautiful store. Angie is FABULOUS!

Impossible to get a hold of them on the phone. I will never order from them again

Did a walk-in to look at couches to replace our old sectional and Angela was the first person to greet us in. With two dogs at home and a growing baby, she helped us find the perfect couch that fit our needs within our budget. She was very quick with answering our questions and listened to all our concerns. It was our first time shopping in Ashley’s and we’d definitely go back after todays service!

Mike was amazing helping us find the right furniture! He is very patient and extremely professional!

I have used this Ashley's location several times for my furniture. I've always been very happy with the quality of service. The associates are very informed about the products they sell, and very helpful in suggestions.

Very helpful. Angela answered all of our questions. She was knowledgeable and helpeful through the process and helped us purchase a new love seat and sofa. Thank you! We will be back!

Angie was a great help, so friendy, and answered all our questions. A wonderful addition to your company.

Alex was the absolute best. He helped us find the exact pieces we needed. If you buy from Ashley’s ask for Alex he knows exactly what he’s doing and he’s good at it. So happy with my experience and his help and attention the entire time.

Angie was very helpful with all my selection and was in&out shorter than I expected. Will defiinitely come back for future purchases!!!

Large inventory, friendly service

Had a great experience with Daniel Diaz at Ashley Homestore. He was patient as we couldn't close our purchase due to having a prior engagement we had to make but he put our furniture on hold for the night until we could return the next day. Overall, it was great working with Daniel and Ashly had a nice selection of choices.

Buying at Ashley was a great experience. Dave was very helpful and made purchasing our new couch very easy!

Alex was fantastic!! Best salesperson ever. Loved my experience.

Benz was the associate who helped my daughter and I. We were so pleased with the options we saw but greatly appreciate the furniture we left out with. It wasn’t too expensive nor did we wait a long time before we were acknowledged

Liz was very helpful today, guided me through my mattress purchase.

(Translated by Google) Excellent very good service and customer service (Original) Excelente muy buen servicio y atención al cliente

Angela was very helpful in picking out a good set of barstools for us. I appreciated her processing my order quickly despite her manager not responding to her call to verify the order. Much appreciated Angela.

I had an amazing experience. Johnay was so welcoming, extremely helpful & friendly. The manager was really friendly as well. I would definitely recommend coming to this location.

Liz was a fantastic help in finding what we needed. She is knowledgeable about items in the store, and was extremely friendly and helpful. Next time we’re looking for something new, we’ll be stopping to see Liz. Thank you!

First time to the location but long time customer to Ashley. The location is very ok because it has all I am looking for and very close to where I live. Good customer service.

I have had a great experience at the Decatur location. Angela provided great service!!! I will came again!

Liz Prada was phenomenal! Her customer service ability and kindness is unrivaled in the industry! We’ve bought a lot of furniture all over the Las Vegas Valley! Great care/great product/great experience!

Angie is amazing. We’ve gone to her three times and every time it’s been very professional and efficient.

We are furnishing an entire new home. We spent over 3 hours shopping. Daniel helped us throughout and was top tier!

Love this place! we have been getting all our furniture here for that last 5 years. People greet you when you walk in and do what they can to help you find what you need. Alex was super patient as we tried every mattress and pillow, never showing frustration at us taking our time and Dawn was fantastic at walking us through the benefits of getting a top brand mattress. It helps knowing that they use the products that they sell.

Alex and the manager Dawn helped us get our new mattress! Thus was the best experience I've ever had shopping for a mattress. They were kind, curteous, patient, and very helpful! Thank you both so much!!

The only reason for leaving 4 stars instead of 5 is I was not told until I had paid that I had to go downtown to pick up the furniture. AND when I got there I had to load it myself - they will ASSIST. Fortunately they actually did help me because I didn't take anyone with me and I am in my late 60's. Good people to work with just a lack of communication.

Angelic Angela was my angel for the day. She stuck by me brought over pieces that I was interested in so I could see what they looked like with couches of interest and I was really grateful for her help and expertise. She’s a stellar employee!

Great service! Chris was wonderful and answered my 101 questions lol. Love my new dining room set.

Liz Prada was very helpful and very patient and very knowledgeable. She is an asset to your company and we will definitely be back and ask for her again in the future.

Dave was knowledgeable and very friendly! He helped us find what what we were looking for!

Alex was very helping and professional

Johnay was so patient and helpful with my couch selection. She was knowledgeable and friendly. Highly recommend!!

Angela was great! A+

(Translated by Google) Thanks for the attention Liz Prada (Original) Gracias por la atencion de Liz Prada

Liz Prada was very helpful and helped my parents with translations and explaining how it all works

Unfortunately, I need to edit my previous five-star review. While the actual sales process was exceptional, everything afterwards has been absolute nightmare. Our furniture had to come in three different shipments, and nearly a month out, we’re still awaiting a few pieces. When our son’s bed set was delivered, the installers did hundreds of dollars in damage to our stairs (before we had even moved in) and left without saying a word. Ashley responded to our concern three weeks ago but has yet to follow up on compensation or resolution. Additionally, they forgot to bring an electrical cable for our son’s bed, which took almost three weeks, multiple email exchanges, and one incredibly rude technician visit to replace. The post-sale experience has completely soured us on Ashley, and we will never buy from them again.

Benz was very helpful. 10/10 recommend !!!

Angie

Benz was very attentive and helped my family get a new bedroom set! Great service!

Liz was great!

Janay was very helpful and professional. She was patient in helping find exact what we were looking for. She was not over pushy. Greatly appreciated

Alex took the time to listen to my needs and explained all of the features of each product!

Super easy process, Benz was hilarious and made the whole process fun

Great value for the price. Big selection. Ask for Michael, he’s a rock star and will make sure you’re 100% happy with your purchase. For military, be sure to ask for your 5% discount!

David was so helpful and made our purchase experience painless!

Liz Prada was awesome! She didnt pressure us to buy anything. We ended up buying a dresser and some end tables and she was very helpful throighout the whole process

Alex was welcoming and a great help. I was able to describe what I was looking for and he took me straight to different options, I was impressed with how well he knew the stock. He also checked availability of items as we went.

David was attentive, informative and made our shopping experience fun and enjoyable! We have been shopping at this store for years and are always impressed with the customer service and quality of furniture.

My sales rep was phenomenal. Johnay was great.

We just bought a new dining table and chairs and living room tables and received superior customer service at this store.

Benz was a great associate. He wasn’t pushy and was helpful in answering our answers about delivery/setup and type of material the furniture was made out of.

Benz did a great job. Helped us out a lot.

(Translated by Google) Ask for Liz Prada Excellent attitude (Original) Pregunta por Liz Prada Excelente actitud

I just bought a new house and I was in desperate need of furniture. I had heard good things about Ashley Homestore from co-workers. I came in and had an amazing experience. The selection, incentives, and sales were great. The Store Associate Mike Glover was great. He took a tremendous amount of time to walk me through everything. He and Dawn were both super knowledgeable and friendly. I'm not good at home styles and decor, so they had great insights and provided me with many options. They helped me pick, coordinate, and match everything I needed to furnish my new home. Delivery options are good too- it helps make the entire experience easy.

This was the easiest purchase at Ashley Furniture or any furniture store that I’ve ever visited the manager Dawn and her assistant Alex Incredible to work with I was in and out in 15 minutes with what I wanted to purchase being delivered five days later. Hope to come back to get a second chair within the next week.

The sale person Benz was very nice and extremely helpful

Mike was very helpful with the purchase of a bedroom set. He was respectful and professional. Very pleased with this experience!

Look for Mr. Benz for assistance if you need a furniture or anything. Very nice guy and he’ll hook you up! 👍🏻

Angie was very helpful and super nice.

Alex was very helpful

Amazing Experience! Second time buying furniture from this store. Everything is quick and easy.

Mrs. Prada was amazing!

Johnya was very knowledgeable & the entire purchase experience was a very smooth process

Benz was super helpful! He gave us room to shop but was ready to answer all our questions when we were ready. Easy and smooth buying experience.

Very good customer service!

AMAZING! Helped with everything my wife and I wanted. Made our experience perfect.

I had a fantastic experience with Liz Prada! From the moment I walked in, I was greeted warmly and felt genuinely valued as a customer. Liz Prada is incredibly knowledgeable about their products and took the time to understand my needs and preferences. She offered helpful suggestions without being pushy, which I really appreciated. Liz provided exceptional service and made sure I had no questions left about any products. Kudos to the team at Ashley for their professionalism, friendliness, and dedication to customer satisfaction

(Translated by Google) Excellent help and guidance, Angie Ramos (Original) Una excellent ayuda y orientation ,Angie Ramos

Angie worked with us and was very helpful.

I must say I'm not fond of sales people, but Liz Prada was amazing. She wasn't pushy and listened. Purchased a bed & dresser. A smooth and wonderful experience. I highly recommend you ask for Liz.

Benz was amazing and so helpful in making the right choice for our coach. He was so patient and answered all of our questions.

Came in ro buy a bedroom set and was quickly shown what we were looking for by Tiffany. It was a seamless transaction.

Thank you Mike ,thank you for making our shopping experience easy and fun !

Liz Prada has amazing customer service and went above and beyond with helping my family settle on a furniture set.

Amazing, Liz Prada

Angie was super helpful as soon as we walked in, she greeted us professionally and immediately started showing us our options for couches. She was very patient and circled the store with us a few times until we were able to make a decision on what we wanted. Definitely recommend working with her and she’s bilingual (spanish)!!

Benz, our sales associate was great!! Super helpful and knowledgeable. I can’t wait to get our furniture. I would definitely come back here to furnish the rest of our home. I’ve got my eye on the big, soft fluffy couch. This meant a lot to my little family. We have struggled a lot since Covid and having the chance to get back on our feet is so inspiring. Thank you Benz and Ashley furniture for a good experience.

Outstanding job customer service will be buying again from Ashley furniture in the future. Thank you.

Daniel was wonderful to work with. He answered every question with patience, was efficient and very friendly.

Good customer service Liz

(Translated by Google) Liz Prada attended us very attentively, excellent service😊 (Original) Nos atendió Liz Prada muy atenta, excelente servicio😊

Liz Prada was very helpful and answered all my questions.

I decided to go to Ashley furniture to check for some accent chairs to change up my living room area. Tiffany greeted me and asked how she could help me. I told what I was looking for and she should be several options a dn save the best for last. She showed me these fantastic rocking chairs that will complement my living space and go with my barrel coffee tables. She was super friendly and made everything super easy. So glad I stopped in and worked with her. She's awesome and gave me a great experience!

Very happy with our purchase. Prada was very helpful! Make sure to look for her when you are planning to purchase anything. She is very easy to talk to and will tell you what you need to know and make sure you get the best deal for your budget!

Moving from mt to Las Vegas stopped in to shop . We had the pleasure of working with Angela. She was helpful , Knowledgeable and great to work with !

Our second time working with Alex. He always listens to our needs and shows us options. No hard sell. We don't feel rushed to make decisions. We hope to work with Alex again.

Beautiful displays and rhe sales staff are very helpful without being pushy.

Angie was amazing knew exactly what we wanted and pointed us to a great purchase

Alex was very nice, patient and professional.

Tiffany answered all of our questions and helped confirm our selection. Which is why we returned and made the purchase from her.

Tiffany was so wonderful to work with, patient and didn't make us feel rushed.

Awesome experience

Excellent customer service.

David was amazing!! Really was informative and helped us find the perfect couch and bedroom set!

very good costumer service! Bought a nice kitchen dining set. Good military discount too!!

Tiffany did a great job helping us find exactly what we were looking for!!!

Tiffany was absolutely amazing and extremely patient. Answered all of my questions and even offered great suggestions!!

First time we stopped in the salesman was way too pushy. Came in a few weeks later and had a much better experience.

Very patient, and welcoming. Highly recommend coming in even if your unsure of what your looking for.

Went to Decatur 215 location. I would give David more than 5 stars if I could!!! Such a sweetheart. Finds you exactly what you need! Easy, In and out! Ask for David.

Johnay understood my wants and needs completely making the shopping and purchasing process easy!

Had a wonderful experience today! Our sales associate was Angie and she was extremely helpful. She allowed us to run home and measure our living space and was willing to hold the couch for us until we came back. Couldn’t have been happier with our purchase and visit.

Daniel was awesome! Very helpful and kind and patient! Thank you. Can't wait to get my couch!

Excellent experience at Ashley Store, Centennial Hills 🤩 Thank you Benz Abino.

Angie was very helpful in assisting me in picking the product I was looking for. Great personality and professional.

Great service from Mike. Happy with the furniture selection and people working there.

(Translated by Google) Angie's attention was very comfortable!! (Original) Muy confortable la atención de Angie !!

Thank you Tiffany for your patience and help. You Rock!!!

Liz was wonderful! Made everything so quick and easy! Will definitely be coming back and asking for her!

Quick service! Knew exactly what we wanted! Hassle free. Thank you to Benz and the wonderful staff.

Johnay was terrific! She waited patiently while we considered all our options and colors. She answered all our questions with ease and guided us to the exact furnishings we were looking for. A great shopping experience! 5 stars.⭐️ ⭐️⭐️⭐️⭐️

Michael our salesman was fantastic!

Benz was extremely helpful. He gave me insight to the different fabrics and how they aged based on previous sales. He allowed me to move things around to visualize the set up of different furniture based on my house situation. Benz also worked with me on how things will be delivered and/or picked up and allowed me to choose the best multi options to get my furniture quicker. Great experience overall.

Alex Was very helpful nice

Angie was wonderful!! She helped us pick the perfect couch and kitchen table set. She was very clear with how the protection plan works and spoke Spanish. 10/10 recommend !

The sales experience today was really great. I was treated with respect and not suffocated. The associate (Angela) that helped me was amazing.

Liz was very helpful in selecting wall art. She was able to determine our style and recommend different pieces. Thanks Liz.

Liz was very friendly and helpful during the buying process

I was looking for a very specific file cabinet and couldn't really find anything online, or in various office supply stores in the Vegas area, or at least I couldn't find anyone that was well made. Ashley had the perfect cabinet that really looks like it will last.

Alex was great and very helpful.Please go see him for your furniture needs. Also customer service was great.

Liz was very helpful and answered all questions and concerns we had! Thank you Liz

David was super helpful!! Great customer service and great products! Thank you!

Johnay was amazing, answered all of my questions and gave so many options! Thank you!!

Great service from Alex. Thank you

Alex at Ashley furniture Centennial location was great. He helped us choose great home items. He was very polite, professional, and patient. Alina P.

Great customer service, Thank You Liz 😊

Angie has made our shopping experience awesome can say thank you enough.

Alex was an excellent host today. He helped us find the perfect couch for our new home!

Very lovely store! I came in and was attended to and warmly greeted. I came in looking for something specific and although I couldn’t find much within my price range, I wasn’t at all pushed to purchase anything. Thank you to Tiffany and David for their excellent customer service!

Tiffany was absolutely amazing! She helped us from 0 to 100. Would 10/10 recommend

Angie was very helpful and kind. Found us the perfect coffee table!

Great service, great prizes and selections. Thank you.

Very helpful and knowledgeable. They walked with us through the entire store 8 times and didn’t complain! Tiffany was amazing!

Look and ask for Alex Kahn on the sales floor! He was very patient and professional. He listened to all my furniture needs and had a wonderful experience at this location

Came to Ashley Furniture looking for sitting chairs and table for our bedroom area. We were promptly met at the front as we entered the store by Tiffany. She was the perfect sales / service person answering our questions and providing suggestions when asked. I would recommend asking for her if you visit the store. I guarantee you will not be disappointed and will find the perfect piece of furniture to meet your needs!

David was a big help to help me find my furniture needs. I am happy with my purchase and I would do business with him again!

David did an amazing job helping me out ! Very patient, wasn’t pushy at all trying to make you buy anything, and did a great job answering any questions I had. Great service !

A very nice salesman named Mike Glover assisted my wife and I regarding beds. He is so knowledgeable that we will soon make a decision based on his expertise alone. When we are ready to buy we will be back at Ashley’s and with Mike. He is a uch an asset to the company.

Johnay was incredibly helpful and was friendly since the start! If anyone is around this Ashley Homestore on N Decatur, I recommend her!

Amazing experience with Tiffany ! Helped me get my first couch!

Liz was amazing!!! Very helpful on my purchase Most positive attitude Would absolutely recommend her

Johnay was absolutely wonderful! She did a great job at helping us find what we needed and answered all of our questions! This was probably the best experience I've had with Ashley Furniture in a long time. So glad we came in!

Had a great couch shopping experience because of David! He was patient and got us the best lowest deal for us.

Mike Glover at the Decatur Blvd store was a true customer service professional. He was knowledgeable and very responsive to our purchase needs. He also provided us additional information for a future purchase. He went above and beyond.

Angela is perfect

That one lady liz was great

Quick professional service from Angie Ramos

Very knowledgeable, outstanding service. Thank you!

Came in to browse and left with furniture! Mike was very helpful and not at all pushy. He helped us with pricing and got us a great deal too. Very appreciative of him and grateful for coming in today.

GO SEE ANGIE!!! Very sweet, very helpful, and very informative about the products and plans Ashley’s furniture has available. We walked in to browse around and left very satisfied with the items we purchased!!

Tiffany provided excellent customer service

Liz Prada was excellent at helping us have a smooth experience when purchasing our dining table for our new home. She did great at explaining every detail when it came to financing and the warranty. Thank you, Liz!

Benz was awesome! He was ready to help us at every step of the shopping process and purchase process.

Angie was amazing! She checked on us while shopping and was very informative.

Angela was such a great sales person. 1000000/10 recommended!!!!. THANKS AGAIN.

We could not asked anyone better than Ms. Tiffany Gardner to help us with our little home improvement. She’s so knowledgeable and helpful. We are grateful for her and wish to see her again on our next visit. If you’re in need of assistance at Ashley Home Store (Decatur/215), asked for Ms. Tiffany Gardner. I promise, you won’t regret it 😉.

Love our ASHLEYS STORE every time we go in we get excellent customer service from Dawn the store manager and from David salesperson!

Angie Ramos Excellent sale person

Liz was wonderful and made sure we found exactly what we needed and was very friendly and knowledgeable on our needs and made sure we got what we needed .And we will definitely be back very soon to see her to buy more furniture .Ask for Liz❤️

Liz had the BEST personality. From the time we walked in. She was wonderful and we had the best experience. She helped us through the whole process and make sure we got everything that we needed. We were in and out within 25 minutes with exactly what we need it. She is very friendly and nice and made the trip pleasant.

During my recent visit to Ashley HomeStore, in search of the perfect recliner, I had the fortune of being assisted by Johnay, whose expertise and customer service were exceptional. Her warm welcome, combined with a deep understanding of their selection, made me feel valued and understood. She listened intently to my needs, guiding me through the options with insightful recommendations, ensuring the process was tailored to finding a recliner that matched my preferences perfectly. The recliner I chose, thanks to Johnay's advice, has been an excellent addition to my home. Her professionalism extended beyond the sale, with a follow-up to ensure satisfaction with my purchase, highlighting her commitment to exceptional customer service. For anyone seeking quality furniture with a personalized shopping experience, Johnay at Ashley HomeStore is highly recommended. Her dedication and friendly approach not only made my shopping experience enjoyable but also remarkably memorable.

During my recent visit to Ashley HomeStore, in search of the perfect recliner, I had the fortune of being assisted by Johnay, whose expertise and customer service were exceptional. Her warm welcome, combined with a deep understanding of their selection, made me feel valued and understood. She listened intently to my needs, guiding me through the options with insightful recommendations, ensuring the process was tailored to finding a recliner that matched my preferences perfectly.The recliner I chose, thanks to Johnay's advice, has been an excellent addition to my home. Her professionalism extended beyond the sale, with a follow-up to ensure satisfaction with my purchase, highlighting her commitment to exceptional customer service. For anyone seeking quality furniture with a personalized shopping experience, Johnay at Ashley HomeStore is highly recommended. Her dedication and friendly approach not only made my shopping experience enjoyable but also remarkably memorable.

Seller was so nice didn’t push me I got my time to decided by my own seller’s name Angie Ramos

Johnay was very helpful. She exceeded my expectations ⭐️⭐️⭐️⭐️⭐️ we need more people like Johnay 😊

Angela was a very helpful associate. She helped me find 2 bedroom sets and although the original set I really liked was discontinued she showed me great alternatives.

Great experience! Alex was knowledgeable and listened to what I wanted rather than trying to sell me something more expensive. I’ll definitely come here to work with Alex again.

Johnay helped us today finding a dining table and bedroom set. She was super patient and helped walk us through the whole process!

Great customer service, when you have issues they will help get it resolved in a timely fashion!

Angie Ramos did a great job in helping us with our purchases.

That's funny that you would say to please reach out to you and then not provide a phone number. I did call customer service again and to be honest this is probably the ninth time this time I'm hearing that I never officially canceled the order so they're going to get that started today and it'll be 21 days before I get my money back. What I really want to know is why do I need to contact you for a 10th time to ask for what I ask for the first time which is a full refund on an order that was paid in full. Let's be clear I don't have your furniture but you have my money. So please don't offer me your empty apologies or ask me to contact you YET again. What could I say any differently than the first 9 times I called? Just please refund my money and we never have to do business again. Horrific experience. I was going to order online but they kept mentioning the orange event. When I asked what that was no one had an answer but they were like if you go in store there will be sales and giveaways and so forth and so on. So I went in and you can see what the giveaway was. Picture below... So I decided I would still order there. There was no price difference than if I would have ordered it online and the Sales guy was slow in the store to get my order in. He confirmed it verbally still ordered the wrong sofa. I told the guys when they came to deliver it they put it back on the truck. Now I'm stuck because I don't have the furniture and they don't want to offer me a refund. So I called the store and they finally answered after 2 days of not answering and they told me I have to come in to do paperwork. I've been ill and I don't want to drive all the way back up there. I asked them to email me the documents and they said no. They really just pushing me to get another order in but at this point I just want my money back. At one point one of the people I talked to told me to take pictures of the incorrect sofa received and I was like I don't have it. They put it back on the truck and returned it. It's been a fiasco all the way around. At this point I have no sofa in my living room and they have my money. PS there was no way for me to know that he had the wrong sofa ordered because it's just numbers there wasn't a description. Otherwise I could have seen I was getting the wrong one and I could have stopped it before it got delivered. That's my empty living room with a coffee table that was delivered the day after the sofa which I can't put together yet. I'm also having company so that'll be real nice...

Benz was our salesperson. He was patient and not pushy. He gave us our space while we perused the entire floor, and we took our time, too. He quietly stayed in the distance, and when we were ready to ask questions, he made himself available to help answer them. We have always appreciated the furniture from Ashley. You do get what you pay for. I highly recommend Ashley for your furniture needs and ask for BENZ when you stop by. Ashley has a variety of furniture to fit any budget. I hope the delivery staff will be a 5 star service also. We shall see.

Mr. Benz was super helpful and we will definitely go back to shop there!

Great customer service

Great experience, Michael Glover was informative, knowledgeable and Great customer service! Anytime I shop at Ashley's Furniture I will request Michael for his assistance! Easy, informative, shopping. I found the perfect Bedroom Set and mattress! Thanks again Michael!

Angela was very friendly and helpful all along the way.

Liz was amazing!! And can't wait for our couch!

Loved working with Benz. Was able to make quick work of our purchase. We were able to get in and out within an hour with his help. Highly reccomend working with him.

Tiffany was amazing, very patient and understanding with our need to furnish a facility

Customer Service was good.

Had a rough time with old store with protection plan but got it resolved thanks to the great customer service of ashley in Vegas. Bre and cydney helped me by contacting old store and trying to route up to get best result. Had to get another replacement but i didn't come out if pocket of anything thankfully. I am so happy and would give 10/10 for the customer service i experienced.

Great experience! Salesman Mike was fantastic! Highly recommended shopping here!

Angie was amazing and so very helpful!

Ask for Benz. He’s the best. Very knowledgeable and no pressure. Best shopping experience in a long time.

Great sales experience 😁 Highly recommend!

DJay provided great customer Customer Service and when I needed to make a change to the sofa that I bought he was right there he didn’t crowd me and I was allowed to make a nonpressure decision and the sofa that I wanted from my new home.

Alex was great to deal with. Made the process easy.

Wonderful experience, extremely helpful and very friendly and knowledgeable

Bought couches, two dining tables with the help of Benz, his customer service is on point and actually someone who has customer service skills and enjoy of what he does. I know they're sales people but the last time I visited there, I exited right out as I was not fond of people who are lackluster even when I know exactly what I want to buy. I'm there for an experience, some may argue but customer service is important to me. The couch I bought was nice and huge, just what we needed. I bought two of the Isanti dining set and they're beautiful, I love the real wood. No issues so far.

I have met Benz Abino, and he took care of my needs and was so nice. I loved his services.

DJ was very friendly. Professional, & knowledgeable about the furniture. Stress free sales.

Angie was very helpful, courteous. She walked me through the delivery date. Their selection of sofas and love seats was extensive and also purchased an area rug great value.Would purchase from again.

Very cool store with lots to pick from. It was an even better experience because Angela was super helpful with many options and advice. I completely recommend this store and the knowledge of Angela 😇✨

Angela from Ashley Furniture on N. Decatur was amazing. She made us laugh, made the experience about buying a bed about us, she listened to our needs and took the time to explain everything. Please visit the store and ask for Angela!

D.M. did it again, helped us the exact adjustable bed we wanted and the delivery date fits our schedule. Just like our new couch.

Liz Prada was amazing and very knowledgeable on the furniture collections.

Alex was wonderful pleasant and not a pushy salesman

Nicer furniture than ikea and actually cheaper

Thank you for all you do, thank you for the customer service. Tiexier gets 5 stars Always pleasant and ready to answer all my questions. Kimberly had everything set for us, at check out. My husband to be and I appreciate you ❤️

Great service from Angie!

Awesome customer service!! Tiffany and customer service were stellar, fast and efficient. HIGHLY RECOMMEND!!

Tiffany was a joy to work with. Very helpful, knowledgeable, and very nice!!! … the store is clean and kept up nicely!! Highly recommend!! 5 stars

David Buckley was amazing. Great attitude and Sevice. Thank you

Alex made it fast and easy, gives space if you’d like it, was there to answer questions but not trying to hustle you.

very happy customer of 20 years! Michael was fantastic, helpful and didn’t hover as we shopped. Another fantastic experience!

Alex Khan was very helpful and showed me several options before making a purchase. I like how he presented himself and lead me to the furniture I needed. I will definitely refer friends and family to him. Thank you for your service.

Alex was pleasant and very helpful

Tiffany was very helpful and informative.

We loved our visit to Ashley’s. We were walking just to check things out we had already stopped at living spaces and bob’s. We also have been looking online. We found the perfect couch. Mike helped us and he was honest and not pushy at all we felt very comfortable. Our secitional was so much lower than everywhere else we looked.

Angie help us to get through and she did thank you Angie

We purchased a bed and mattress today at Ashley Furniture at the North Decatur location. We had the pleasure of working with Angie. She was professional, friendly and very knowledgeable. The whole experience was so positive and Angie made the shopping and purchase so pleasant. We will definitely recommend her to our friends.

Kymberlie Kimble helped me with updating my invoice in a timely manner. She was very patient and knowledgeable. While I was there, a customer that didn't understand his charges was confused and upset. So, both Kymberlie and the Manager (Terrance) handled the customer with the utmost professionalism by keeping their tone even and explained over and over the process until the customer understood. That's what you call "GOOD TEAMWORK!!" 👍

Friendly service, no hard sell.

Benz was very patient with me as I kept changing my mind. Very efficient as well.

The store employees were great. The delivery experience was horrible. The guys damaged my home and I’m still waiting for a response on when the repairs will take place. My dinette set was damaged it was delivered while it was raining out chairs were left out in the rain partially covered and table also damaged. Thankfully I have a warranty I seriously doubt if that would be replaced without. This is my first and last time doing business with Ashley Furniture

If you go to Ashely’s furniture, please do yourself a favor and ask for Mike!! We walked in a couple of weeks ago excited to buy bunch of new furniture as we were in the midst of closing on our new home. Mike was very patient and extremely helpful, me and my partner are a handful because we are very picky lol but Mike just made us feel super comfortable to express any questions about pricing and styles , colors and even customizing! even though he knew we weren’t buying anything for a few weeks he still gave us attention as if we were going to purchase the day of. This man went above and beyond , we finally closed on our home and we were able to buy everything we needed at Ashley’s to enjoy our new home! Mike is your guy!

My wife and I visited 5 furniture stores in a 3 day period in Las Vegas trying to find a sectional couch. The last store we visited was Ashley Furniture. When we walked in the door we met Mike Glover, and all of the frustration and hassle we encountered in the previous 4 furniture stores disappeared. Mike greeted us, and I guess he could tell we were tired of shopping in furniture stores. He was polite, friendly and professional, and most of all patient. He was so easy to talk to, and he took time to listen and understand what we wanted in a sectional. We picked out our 1st, 2nd and 3rd choices, and we finally decided on one particular couch, and started the paperwork. After we had all the paperwork completed, my wife found another couch she really wanted. Mike very patiently deleted all the work he had just completed, and started over with the new couch. I really felt like Mike was working for us, not for Ashley. I really trust Mike, his opinions, his advice, I wish we had found him before we started looking for furniture. He made the entire purchase process easy and enjoyable. He found ways for us to save money and managed to get the couch delivered in an acceptable time frame. If you need furniture, I would quickly recommend you to go to Ashley furniture on Decatur Blvd and ask for Mike Glover. This is a guy you can trust.

We had a wonderful shopping experience penitence. Our sale asso crate was great and patient with us.

Daniel was very patient and made the buying process easy once we decided on a piece of furniture. He was also very thorough in explaining the home delivery process.

Alex was very patient and took his time to assist me without frustration or hurrying me along.

We received excellent customer service by Johany. Thanks so much for your help!!

Angie was very helpful ! Great selection

Outstanding service

Great holiday sale! Johnny was absolutely fantastic! We bought a whole living room set!

Alex was amazing at helping us find a couch

Worked with Alex!! Super amazing guy, I can’t recommend him enough!

Great customer service, Daniel is great!!

David was absolutely amazing. He went above and beyond to help me make a decision on a couch. Highly recommend going to see him if your in the market for furniture.

Great and reliable service

My husband and I went shopping today for a new couch, and Benz provided amazing assistance. He patiently answered all of our numerous questions, even when we asked the same ones multiple times. Benz was extremely kind, attentive, and always available to help whenever we needed it! Thank you so much, Benz. Although we didn't make a purchase today, we will definitely return because of your excellent service!

My experience at Ashley North Vegas was good. Sales associate Tiffany G. was extremely pleasant, down to earth, and sincerely wanted to provide assistance and support. While prices in general are typically high in my opinion I do enjoy my experience when I visit Ashely.

Angie is awesome. She was very kind and patient when getting the furniture! We went back and forth via text and I came in and she was ready to go! Thx Angie for helping me and we love our furniture!

Very nice. Very helpful

Daniel Diaz Excelente job

Benz Abino was very professional, courteous, knowledgeable and to the point, I appreciated his help. The Store Manager Terrance and the Regional Director Jeremy were very customer oriented as well. They provided a military discount and are working to get more discounts for military and first responders and implement that in the near future. Thank you for all your help!!

Alex helped us find the perfect chairs for our dining room and table. He was professional, informative and a pleasure to work with.

Angela was great!! She was very helpful .

Terrible experience all of it. Sold me furniture and said it would be delivered on a certain date then didn't deliver. Sold me a TV stand with fire place insert charged me for delivery and setup but would not setup and install. Took my money and blew me off. No class. Don't shop there. Bait and switch company.

Overall I had a great experience with Alex. Alex was very informative and proficient at his job. Highly recommend!

Amazing service. Thank you Alex.

My service in the Ashley Store in North Las Vegas was excellent. Mike was personable, helpful, and patient. He was not pushy and walked me through each step.

Salesman was not pushy and actually helpful. We Also needed the help of warehouseman who was very helpful too. It was nice not being pressures and actually getting some quality help.

David was the person who took care of us, he was very attentive and friendly and helped us find the best option in the furniture we were looking for. Excellent service from this kind gentleman. Without a doubt, I'll be back soon!

I was greeted at the door as I entered the store. The sales rep listened carefully as I explained what I needed. He stayed with me all thru the selection process and even managed a discount on my order. No complaints. Service was focused and excellent.

David Buckley was just the most amazing associate. My wife and I purchased a new bed and a sectional. David was very knowledgeable about all of the different types of furniture and helped to make our new house, a home (below budget too!).

Very good experience! Daniel was very helpful :)

My experience was actually made so much easier and simpler because of Tiffany. She was friendly, professional, and with me the whole way. Can’t sing her praises enough

Mike was excellent and patient with me. I definitely recommend him.

Benz did a fantastic job! Defenitly recommend going to him for furniture shopping. Extremely experienced and well mannered.

Alex is awesome! Great experience.

David was phenomenal and found us all the right pieces of furniture we were looking for!

Tiffany was marvelous! A pleasant buying experience.

We had a very easy experience. Angie was terrific. We got the furniture we wanted and a good delivery date.

Daniel was very helpful and assisted me with what I was looking for . I always appreciate the professionalism of the associates. Thank you

David has been amazing customer service and customer support. Very patient and knowledgeable.

(Translated by Google) Angi was the person who helped us with the purchase of our dining room, super friendly, very attentive, I highly recommend them, 💕 (Original) Angi fue la persona que nos ayudo con la compra de nuestro comedor, super amable, muy atenta se las recomiendo muchísimo, 💕

Mr.Beizo was very helpful. Thank you for your patience and hospitality.

Friendly and professional service. Good experience.

Daniel was very helpful and knowledgeable in helping us with our mattress purchase. He was great

Alex is a wonderful salesperson and a fun person to deal with. He is professional and entertaining. He deserves a raise, lol

Mike was amazing and really helped my husband and I select our bedset and mattress. He answered all our questions, shared his experiences and went above and beyond with his customer service. I highly recommend coming to this store and requesting Mike for assistance. Thanks in Advance Blessings

Great experience with Mr. Daniel. He assisted us with every possibility to give us the lowest price! If ever want to shop at this location look for Mr. Daniel, I promise he is nice.

Benz is awesome! Make sure you ask for Benz when you shop at ashley located in centennial. 👍👍👍

Shopping experience at Ashley located in Decatur made easy if you are being helped by an awesome salesman. Benz is a great guy, he will recommend quality product without hurting so much of your pocket and he has sense of humor. If you go to Ashley in Decatur make sure you ask for BENZ.

This review is for the store on North Decatur Las Vegas. The staff took care of an issue I had with a lamp in the most expeditious and painless manner possible. Thank you Miss “K” and the other lady who’s name I unfortunately did not get.

Excellent customer service

Item arrived on time in good condition. Benz was a great salesman. We had our item shipped Fed Ex for free as Ashley’s home delivery charges are very high.

Staff were attentive during shopping, but sold me boxsprings with a tempurpedic mattress that would’ve voided my warranty. The store manager had to adjust my order and push back delivery to ensure I received the proper items with my bed after I discovered the issue. Delivery staff were on time, but didn’t bring shoe covers and walked through my house, including over brand new custom carpet, with dirty boots. Will likely find another furniture store as we replace furniture in additional rooms.

Great service. I felt Mike was very helpful and showed the many choices available.

Ashley has terrible warranty repair. Our couch was purchased 2 yrs ago. First year we had the repair man come out because one side of the couch was feeling broken and we paid for the warranty. He said nothing was broken. It has continued to get worse so we took the underneath material off to look again and this is what we found. The tiniest pieces of wood STAPLED together and had pieces completely detached and staples had loosened. The WORST CRAFTSMANSHIP I HAVE EVER SEEN!!!! I guess I should have known we were buying a couch from the dollar store furniture store but I’m furious we were talked into the warranty. Do not waste your money here!!! A couch should last longer than this even if it is cheaper than expensive builds!!!

Very attentive to buyers’ needs and desires

Sofa of so-called leather dissolves! As a person who has been in the leather business for decades, even I got fooled. We purchased an "all leather sofa." After the warranty period, the "leather" started to lift off; looking like tissue paper. It was actually bonded leather: powdered leather that is mixed with a bonding agent and cut into sheets. Ashley did a good job hiding this fact as even wrinkles appeared making it look natural and real like full or top grain leather. The tissue bonded sheets kept falling off, sticking to clothes etc . to where we wound up with felt pillows partially covered in bonded leather. AVOID BUYING ANY FURNITURE ASHLEY STATES IS LEATHER! W

The salesmen that helped me at Ashley Furniture were really nice! I was helped by Alex during my first visit for our new loveseat, and then my husband and I were helped by David for the matching rocking recliner. They were both very patient and kind. They helped me find exactly what my husband and I needed! The delivery men were also very fast and efficient! All around we had a great experience, and if we ever need any good furniture in the future, we will definitely consider going back to Ashley! Thanks, guys! Keep up the good work!

My recent experience with David at Ashley Homestore was nothing short of exceptional. David’s customer service skills were truly fantastic; he never rushed us, ensuring we had ample time to explore the store and make an informed choice. His dedication to providing a personalized experience stood out as he leveraged his experience to guide us, preventing any potential missteps in our decision-making process. David’s patience was particularly commendable, especially when helping us navigate financing options for our sofa. His deep understanding of Ashley’s processes and proficiency with the POS system made the entire purchasing process seamless, efficient, and remarkably easy. I want to express my gratitude to David for helping us make the perfect purchase and kick-start the new year with an affordable and comfortable new sectional. His commitment to ensuring customer satisfaction and his ability to make the buying journey enjoyable is a testament to the outstanding service we received. If you’re in search of a stress-free shopping experience and expertise you can trust, I highly recommend seeking out David at Ashley Homestore.

Daniel was great and helpful. This is the second time he’s helped us and he has been really helpful.

David was very professional and helpful!!! Great service!!! Ask for David!!! He’s the Best!!

My family and I have shopped at this store since we first moved to Las Vegas in 2014, and throughout the years, we've purchased a new mattress, night stands, bed frame/set, and an area rug. For the most part, this store has definitely delivered with respect to product quality and service. But unfortunately, that mattress we purchased went bad a little over a year after purchase. Certainly not 100% at fault to Ashley Furniture since it was a Sealy-branded mattress; however, if this store sells a product, I expect quality throughout with all their products. The store itself is nice...very spacious in there which allows customers to walk around freely without constantly worrying about bumping into things or people. The bathrooms were clean every time my family and I needed to utilize them; both male and female bathrooms. The sales team are extremely friendly and don't portray themselves as being overly pushy and/or annoying. They're very helpful in every aspect which makes your decision making process easier. Overall, I prefer this furniture store over the majority of furniture stores in Las Vegas. Although there's one furniture store in the valley that takes the trophy, I will still come to this store majority of the time. Definitely recommend this business to everyone.

David Buckley was a pleasure to work with, my wife and I shopped at MULTIPLE stores today and Ashley Furniture was by far the best quality furniture we could find across the valley... Thank You again David

I was in your store last night and greeted by your salesman Mike Glover. I was looking for a dining room, living room, set, and office sofa couch. Mike was very courteous and helpful, along with patience. I did find the dining room set I wanted and ordered it today! I will be in next week to look at the rest of the furniture I need for my new home! Your company is very blessed to have a young man like this working for you! Sincerely, Susan

Mike is fantastic. Beautiful pieces and a great selection. Highly recommend for furnature and quality mattresses.​​

Service was amazing very helpful and not overbearing or trying to force a sale at all.

Benz did a great job hooking me up after purchasing my new couch

Angie Ramos was able to get me exactly what I was looking for. Great customer service and super efficient.

Today was my first time in an Ashley Home store. My daughter was in the market for a new sectional. We were immediately greeted upon entering by a young man named Daniel. He offered to walk us around or gave us the option to look on our own. No pressure. We came across a sectional that we were interested. Daniel came over and gave us an in depth overview of the sofa. We both sat on it and loved it right away. It was very sturdy and made of leather. We also purchased the protection plan as it is very reasonable and covers a lot for 5 years. Daniel was pleasant to work with and really cared about our needs. I would definitely recommend going to Ashley furniture and see for yourself. Thanks Daniel

Benz Sabino was amazing! We bought all our room furniture here at Ashley's. Benz helped us and answered all our questions. We had a great experience and definitely recommend this location!

Dario and Terrance were amazing to work with. Very patient and helpful.

NEVER ever buy anything from Ashley Home Store. If you do it is at your own peril. I went in last week and ordered two lamps. NOT a lot. Not furniture. I opted to pick it up today because of a time schedule to finish redecorating before visitors. I confirmed with the sales person prior to purchase it was IN STOCK before paying. I agreed to go to the skeevy section of town and pick it up so I could get it on time. Nope. Epic FAILURE. I went there today and was told there was a "manufacturers delay" ??? It was in stock. They claim they called 3 days ago and left a message. No calls at all from them let alone a message. Then told me I had to drive all the way back to the store of purchase for a refund. I will NEVER spend a cent with this company again. ZERO customer service and not the highest quality product on top of that. Would leave zero stars if I could.

I had a great experience and assistance! I recommend it! Angie helped me and my family so much!

Great service and thank you so much for our help Angie R

Went to buy a mattress at the store. Also a mattress cover there. Wanted to pay cash (it was under 100.00. If you can believe, The store did not have change for 100.00. What establishment does not have 2.00 In chance for a customer. Will not del with them again.

Great Customer Service by Alex!

Alex did a great job working with us. He was certainly patient while we went back and forth trying to decide.

Alex was patient and informative. Furniture is expensive. He made the process way less stressful.

David did a fabulous job assisting our 17 yr old daughter with the purchase of her new bedroom set.

Muchas gracias Daniel por toda tu ayuda con la compra de nuestros nuevos sofas. El proceso era muy facil. Tu servicio era excelente!

DJ was a great salesman! He actually just lets you browse through the store. Then when I was ready with my picks he was there.

Alex is the BEST.

Mike was very professional, knowledgeable, and respectful of customers time and space in their decision making.

Mike was our salesman and helped us out tremendously with a new mattress and bed set.

My mom was shopping for a couch. We found a beautiful couch that she liked and we were approached by Angie. Angie is AMAZING! She showed us a very similar couch, and come to find out, it was also a sleeper! The price (already very reasonable) was only $100 more. Mom wound up with the sleeper sofa, chair, ottoman and table for not much more than she was wanting to spend on a sofa alone. A major deciding factor in purchasing from Ashley was our salesperson Angie! She is very knowledgeable and so friendly. THANK YOU ANGIE and Ashley Furniture!!

Mike was awesome to work with, wasn’t too pushy but checked on us periodically. Also, very friendly! Highly recommend working with him.

Daniel was super helpful in answering any questions I had as a first time buyer. Thank you for your help!

Worked with Daniel today. The entire staff was extremely friendly and helpful. Daniel was extraordinary and went above and beyond to assist my daughter with her 1st furniture purchase for her new home. Explained all of the features, options and company policies regarding her furniture! Thanks for making her transition to her new home easy.

Benz was very helpful and made the process seamless

Very pleasant I would recommend Benz A. To family and friends.

Mike was wonderful!!!! Cancelled order at BOBS BECAUSE OF MIKES GREAT SERVICE

Friendly staff and great selection. They have much better quality furniture than Walker.

Professional, courteous, responsive.

Great service, Daniel was great in every aspect would definitely come back

Eva was super helpful in picking a good bed for our daughter and made sure we had a great deal. She was super friendly

Benz was very helpful

Angie was very helpful and patient!

Easy and fast. Decent prices. Alex was very helpful

Alex was a pleasure as he helped us choose our new couches for our home. He’s honest, funny, and highly knowledgeable. Ask for him as soon as you walk in.

Alex is very helpful and engaging. I will tell all my friends to go to him. Great selections at this location.

Great customer services Angie Ramos

I enjoyed our overall experience on our bed frame. They delivered it on time and hooked it up in a timely fashion. I will say this since it's November. Black Friday is a scam. We received a email for Black Friday promotion so we just fake ordered our exact bed frame using "Black Friday sales" only to find out, ain't t no sale. Our bed frame was $704 in-store and $770 for "Black Friday." Point is, don't be fooled because they label it Black Friday thinking you're getting a deal or saving money cause you're NOT!!!

Liz was amazing. She was so patient with our family and indecisiveness. I recommend working with her for sure.

Angie was the absolute best! Ive been shopping at this locations for years and she was the best experience of service. No pushy salesmanship at all. Thank you for all your help and kindness from start to finish, Angie!

Thank you RJ. I left purchasing the sofa I truly wanted!! You were a great help. Manager was a great help also! Not pushy, just kind and thorough!

Sales personnel were friendly, knowledgeable; explained in detail about the delivery process, the after-delivery care, etc. Should I need additional furniture in the future, I'll come to Ashley.

Alex was simply awesome!

Mike was absolutely fantastic. Super helpful and patient highly recommend for new homeowners

Angie is very pleasant and patient. She made sure that we were happy with our product, she made sure that our product matched.

Excellent service!! Mike was excellent in helping out completely satisfied. Left with a Beautiful recliner sofa and fireplace along with tables.

Mike has been amazing. We appreciate his help with buying our sofa. Kind and very professional.

David was helpful and knowledgeable! I highly recommend this location and staff member!

Awesome experience! Alex was so professional and helpful as we were a bit overwhelmed with all the options. He got us exactly what we wanted, how we wanted and when we wanted it! We will be back looking for him to help us in the future

Alex was extremely helpful and made this purchase experience painless.

Satisfied customer. Staff are friendly , professional especially Mr. Benz who took his time patiently.

Daniel was a wonderful sales person - very friendly and helpful.

He was nice he liked to help he is funny

Angie's service was outstanding

Quality furniture. Excellent customer service.

Daniel was great very helpful and didn't do the thing were he stalks you around the store. 😊

Angie is lovely to work with. She is knowledgeable with their products and was able to answer all of our questions. She’s so easy to talk to and understands our needs. We will definitely ask for Angie again the next time we’re back at Ashley Furniture. Thank you, Angie!

Benz Abino is the Best! Very helpful and patient. If you go to Ashley’s, see Benz

Angie Ramos was so helpful we will definitely be returning for more of her service thank you!!!!

Mike was amazing and extremely helpful, his guidance led us to our perfect choice.

David was super helpful today and made it easy to buy what I came in for.

Benz the sales rep was awesome! Super pleased with his professionalism and kindness.

Very informative and helpful. Made my shopping experience very enjoyable, would highly recommend to anybody looking g to purchase furniture or mattresses. A little pricey, but what new furniture isn't, and the staff is amazing.

Alex was great help, my wife and I always come back and ask for his help.

Returning customer. Great customer service!!

Benz was amazing, and patient with me. Great selection great service. I’ll be back for more.

This location is awesome! Mike and Terrance the manger were awesome! Mike was very knowledgeable about all the furniture and was very friendly! Will be coming back to Mike and this location for our next purchase! Highly recommend!

Great selection and fabulous customer service! Daniel D. at the North Decatur location was fantastic! Provided us with a "no pressure" sales approach and was merely there for support and to assist if we had questions. Best experience when purchasing our furniture today. Top tier!

Mr. Benz is friendly and very helpful. Thank you for you patience! Will recommend him to our family and friends.

Excellent customer service. Nice and friendly. Overall great experience!!

Large show room, but does not show what is sale online as well

This location is awesome!!! Great knowledge and service! Mike was awesome and helped us the whole way!! He was very knowledgeable and helped us out the whole way! Thank you and we will be back!

Alex was very kind and helpful in helping us find a dining room table suitable for our family. Thank you for your kindness and thoroughly explaining our options!

Liz was so great to work with!! So patient and very helpful!!! Would definitely recommend this Ashley store to friends!!!

I had a great experience with Ashley Furniture! David was very helpful and worked quickly to get me in and out of the store!

False advertisement, I purchased a bedroom set for 6k and they had a promotion if you pay it off within a year I would get a $400 visa gift card, well needless to say I held up my end but they didn’t.

Angie Ramos, Ashley Homestore, North Las Vegas has great customer service skills and very professional! She is knowledgeable of the store items and procedures for fast and quick service. My goal was to purchase a bedroom set for my daughter for the Month of October and she was extremely helpful with no pressure sales. I think you will find her awesome to work with! I got a great deal on my purchase as well.Linda M.

Angie, good customer service and knows her job 100 % as I have never seen .

Alex was extremely helpful and patient. He helped me through a lot of difficult decisions for a few hours, yet I never felt rushed or pressured and was happy with my final purchase.

Very kind and helpful! I’ll be back. Thanks DJ and Daniel!

David was excellent very knowledgeable and great customer service

Had a fantastic experience with Liz. She was very helpful with our various room purchases. Quick delivery, too.

I was sold a defective table, promised solutions, and all I got were endless technician visits and a replacement that was just as bad. Their idea of 'customer service'? Sending an email dismissing our valid concerns, as if we're just another complaint ticket to close. The audacity of Ashley Furniture knows no bounds. They've shown they don't care about their products or their customers, just the sale. We're not letting it slide, and neither should you. Save yourself the headache and shop elsewhere.

Zero stars would be too generous for Ashley Furniture. We were conned into buying a wobbly table, sold on lies and empty promises. Multiple technician visits, table swaps, and a barrage of miscommunication later, they dared to claim this unstable junk is their "standard". The audacity didn’t stop there. Just today, they sent an email basically telling us to deal with it. But trust me, this isn’t over on their terms. Word of advice? Don't waste your money or sanity at Ashley. Their smooth talk is a trap, and once they have your cash, you're on your own. Absolute nightmare.

My girlfriend and I went in knowing exactly what we wanted. However, *gasp* we weren’t sure if the two piece sectional was going to fit through our doorway. Daniel saw our pensive faces and immediately stepped in and asked us if we needed assistance. We asked him our questions. He then pulled out his handy dandy measuring tape and did some measuring. After a short moment, our minds were at ease. Daniel made our entire purchase experience pleasant. We are already discussing future purchases and hoping to work with him again in the future. This shopping experience was a slay 10/10.

Daniel D was a pleasure to work with. His assistance was above and beyond. He was very informative and communicative in regards to questions and concerns we had. We’ll definitely come back to Ashley to do business again.

​we bought our mattress from Ashley Furniture in north Las Vegas in March, we noticed that something wasn't right about it, when we felt like we were falling out of bed. I called Ashley and they ended up sending two different people out to review our complaint. It was deemed defective. Here's where it gets interesting. We spoke to several personnel on the phone and explained to them that we were not wanting to exchange it just get our money back. We were also sold a mattress cover and we're told it would not only protect the mattress but it would help us with our warranty. Ashley said they can't take back used mattress and refund money they could however exchange it for the same mattress or of course upgrade us. What my wife and myself don't understand is that if the mattress is defective whats the big deal, or to put it another way, there not taking it back to resale it because it's defective. We both feel it's not about customer service it's all about profit. Unless Ashley sees the error of their ways, we will not recommend anyone, nor will we ever purchase anything from Ashley's again.

The salesman by the name Benz has been very accommodating and friendly to my inquiries. He has been very patient to me changing my mind few times on the furniture that i am choosing. I came back twice and could decide, he never gave up following up until on the 3rd time i finally decided to get the bedroom set and dining set that i picked. He gave me the necessary discounts to convince me to closethe deal. Over all, everything went smoothly, i am just waiting for the delivery next week.

Alex did a great job with our purchase.

Benz the sales person has been very professional and accommodating to our inquiries on bedroom set and dinning set. He gave us a very good deal that no one can refuse to ho home without getting what we wanted. He is at Ashley Store North Decatur.

Benz was very kind and helped me get all the furniture I needed for my new home . I highly recommend this location and ask for Benz.

Angie was extremely kind, patient and helpful finding us the items we wanted.

Awesome Experience!!! Liz Prada was such a great help and she helped make my experience wonderful! She was professional and knowledgeable.

David was very accommodating and friendly! When we had questions he answered them efficiently and gave us the information we were looking for. We left happy customers with a new entertainment center!

Alex really helped us and we found exactly what we were looking for. Alex really went the extra mile for us. We will be back.

Very helpful and informative

Mike was super helpful and so nice!

Daniel was a helpful and informative sales associate, who quickly helped my wife and me find our guest bed. Great and efficient shopping experience!

Benz was amazing!

Mike was a great help with my purchase. I would request him again.

David was very helpful and knowledgeable with the purchase of my bed. He went above and beyond. Thank you David

David did great ask for him when you come in.

We received great customer service from Mike during our visit looking for a bedroom set for our son. He wasn’t too pushy and gave us plenty of space while we looked around. He showed great recommendations for bedroom sets and was super through when going through our sale paperwork.

Thank you Daniel for your Great Customer Service and professionalism! Daniel took the time to explain the offers and provide options and did not rush us! I would recommend Daniel to my friends and family.

Went to several other furniture stores - glad we decided to wait and come here!! Our sales person Liz was great! Very helpful and not pushy at all. She made great recommendations. We were able to furnish our entire home! Thank you Liz for great service!

💯💯💯 came in, super nice guy, buy furniture, much help, such good.

(Translated by Google) Angie helped me with my purchase, she was very kind, excellent service! (Original) Angie me ayudo en mi compra,fue muy amable,excelente servicio!

Liz was very helpful, good customer service

Mike was super helpful & friendly. Definitely recommend asking for him when you visit!

Liz knew exactly what I wanted! Thank you Liz & Ashley Furniture!

Mike was phenomenal

Sale Associate Daniel was very detailed and gave us all the options we need. He is awesome and so is the whole team! Thanks for taking care of us!

David did a fantastic job helping me find the right sectional for my home!

Alex and team were amazing!

I initially wrote a great review but found it important to update my full experience. I purchased $6,000 in bedding furniture and mattress. I was never told that the mattress was not returnable. I expected a FIRM mattress upon delivery and it was in no way firm. After one night of sleeping on the mattress, my neck and back were in so much pain. I immediately contacted them and after them giving me a runaround I was told that i could not return the mattress and the fact that their employee didn’t tell me about the policy was met with “I’ll make sure my team emphasizes that in the future.” I’m disgusted and livid with their actions and refusing to give me money or allow me to get another mattress. I will share this experience with everyone I know and tell them not to shop at Ashley’s beythey take your money and run. I received great service with Angie today. She went above and beyond to accommodate my needs in this sale. I highly recommend her service as an Ashley’s team member.

Benz was a great sales associate! We had a bad experience here before and swore we'd never come back. I'm glad we did. Thank you Benz!!

Benz was very friendly and helpful. Shopping at Ashley was very painless.

Thank you so much Daniel for helping us and being patient with us for choosing the furniture we need. We are really appreciate your help.

Great service!

Great service.

Bought an entertainment center and end table. Delivery fee was a bit pricey, but the two delivery guys were professional and respectful of my home.

Excellent salesman and manager

We had just decided to go to Ashley’s today to look around and get an idea of what we’re looking for but with Daniel’s help we got the perfect setup in one shot for our place! Definitely ask for Daniel and he’ll make sure you find what you’re looking for!

Great service. I've been here twice with my wife and we're always met with friendly employees with big smiles

Excellent Customer Service

Al x is the best! He gives Excellent advice and he’s very knowledgeable! What a great guy!

Horrible! Was told I had 30 days to change my mind on a bed. 2 weeks later I can’t exchange or refund. All sales final the moment it leaves the store. Complete scam artists. They just stepped over a dollar to pick up a nickel. Don’t shop here.

Mike was amazing he took care of us and followed up with us on the day he stated he would. We really love Ashley and this location and will continue to come back!

Very pleasant to work with, accommodated every financial issues we were concerned with and made the sale with ease!! Would definitely buy from Daniel again!

The atmosphere was really nice. People was pleasant and willing to help. Liz was the great help.

I went in the store and was greeted by Angie this morning. She was very nice and asked questions to see what I was looking for, she showed me how to find the prices and directed me to the bed frames. She also gave me time to browse, but was not far just incase I had questions. I found three beds that I liked and she helped me with my purchase. Will be back to this location the next time I am looking to up the product you offer.

Staff was friendly, lots of nice inventory. My criticism is that they created a policy to not take cash unless you have the exact amount down to the penny. Really, you can’t make change for a buck? And when I said then keep the change, they wouldn’t do that either. That policy is bad business.

Sales person was extremely helpful , delivered on time, tested chair, quick and efficient

We had Benz Abino and he was FANTASTIC!! Not pushy, only helpful and fun! Look for him when you come into Ashley on De Cater.

Alex helped us out today, and he did a fantastic job! Very helpful, and really helped us narrow down our choices to a set of furniture that we absolutely love. A great experience from start to finish.

Best service from Alex khan

We came in and we’re helped immediately by Daniel he was very nice and assisted with all questions we had, Never felt like we were bothering him and he didn’t over crowd us , really appreciated all the staff and assistance we received made our purchase impeccable. 5 stars he explained absolutely everything very happy

David was our Sales Representative! He was amazing!

Mike was was great. No high pressure sales and answered all questions. I will buy from him again.

Great customer service very helpful and knowledgeable with everything

We have made multiple purchases of tables and couches. Within a year or two all items have either broken or warped.

David was wondering showing us around and giving us his undivided attention and top recommendations. He's one of the best!

Just made a purchase in August for myself. Today I purchased a dining set for my kids. Love Ashley excellent customer service.

Excellent service and great prices. No hassle, no sales push. Just great service.

Excellent service, no hassle, no sales push, just great service. Ashley always has great products and during holiday sales, great prices.

Angie R was a great sales associate, went in one day to order some bar stools and told her we also may be Interested in a sectional, she showed us our options and 2 days later I was able to order the sectional I wanted over the phone and she made the transaction really simple.

Angie Ramos helped me find the perfect materials for my home. She helped me find prices that worked for me and was very kind. Spoke my language and treated me with respect.

Alex was very helpful and got me exactly what I needed after just moving here.

Very friendly she helped finding exactly what we needed for the price that we couldn’t resist recommended please

Liz was incredibly helpful, showed us specifically what we needed and was really nice.

We are very happy with our recent visit at Ashley! We walked in just to kill time to look around and we walked out with a couch we were completely happy with. We had specific idea of what we wanted and Benz pointed us to what we needed! He was such an amazing employee giving us cleaning tips and showed us key features of our couch. He basically saved us 1000 dollars from the couch we wanted to buy online. So if you want friendly staff and variety of quality furniture come in and especially ask Benz for help!

We are very happy with our recent visit at Ashley! We walked in just to kill time to look around and we walked out with a couch we were completely happy with. We had specific idea of what we wanted and Benz pointed us to what we needed! He was such an amazing employee giving us cleaning tips and showed us key features of our couch. He basically saved us 1000 dollars from the couch we wanted to buy online. So if you want friendly staff and variety of quality furniture come in and especially ask Benz for help!

We needed a new couch and loveseat and are loyal Ashley customers for the past 25 years. We came into the Ashley on Decatur kinda knowing what we wanted. Sales Associate Mike Glover greeted us and we looked at a few different sets. He is very nice and would allow us time to relax and discuss our decision, and come back and check, and then give us more time to discuss! Outstanding Customer Service by Mike!!! We actually came back a couple times before we made our decision, and Mike patiently and kindly helped us every step of the way! We chose what we wanted and told Mike that we would come back for the new end tables once the couches settled into the house and just to see him! Dawn the Manager was awesome and again, if you come into this Ashley for anything, ask for Mike! He is the BEST!!!

Overall, I had a great experience at Ashely’s store. While shopping for new furniture, Dawn, the store manager ensured all my concerns and comments were addressed. Definitely earned the 5 star!

Mike was amazing! He was very knowledgeable about all the mattresses and definitely helped us with picking out the right one. I can finally get a good night's sleep!

Ms. Angie was very respectful and professional! Will definitely request her next time!

Angie was very helpful today with my buying

Angie was very nice and super helpful and helped us find everything we needed for our new place

Excellent customer service! Benz Abino is awesome! I am a repeat customer. 5 time visit and purchases Ashley's forever!

Liz Prada was amazing today . We bought a couch set and her and the GM Terrance were amazing ! I will definitely recommend and shop here in the future !

Customer service was great! Alex helped us pick out our couch and dining table for our new apartment! They have many great options.

Angie Ramos was excellent and she sealed the deal for me and my mother she is a five star.

Jerry was great. The entire experience was easy. No problem deciding on the items with Jerry's assistance. Thanks Jerry!

Larry was very helpful and professional. Customer service was excellent.

Michael (Mike) was very helpful and ensured that he provided us with all of the necessary information about what we were looking for. Amazing experience!

Mike Glover our sales representative was very knowledgeable and professional. Not only did we find exactly what we wanted but all items were reduced in price.

Positive experience. Sales and delivery representatives were professional and efficient.

I had a great experience and great help by Benjamin aka Benz. Definitely made couch shopping amazing

Great service, lots to choose from. Delivery date and time works out for us. Will definitely go back and refer to people who might be looking for new furniture

Excellent customer service from Alex! Couldn’t have walked in the store and been greeted by a more professional adviser. Very helpful and very knowledgeable on the products in the store!

If I could give this store zero stars I would, HORRIBLE customer service from Ashley Furniture and their warranty company GBS Warranty. I purchased the Party Time full set of recliners, sofa, chair and loveseat. The power on the sofa has gone out 3 times, the last time was last year Oct. 2022. I purchase the extended warranty and since last year GBS Warranty and Ashley Furniture has not resolved the issue as of date August 2023. Please do not purchase from this store if you do, you will be stuck with furniture that does not operate and wasted thousands of dollars.

great customer service, cee cee and Mariacella were great, im a happy customer

Benz waa a great customer service staff. Although we did not buy anything on this visit they had a great selection and alot of items on sale.

Wonderful service

Everyone was so nice and extremely helpful. And even though they work on commission they were not in your face trying to get you to buy everything. They were amazing!!

Daniel was extremely helpful and kind, thank you a lot for your help! Would recommend!

We were looking for a sectional sofa for our new home and decided to give Ashley’s Furniture a try. We were greeted and helped by Matthew and thanks to his patience and excellent customer service, we were able to find exactly what we were looking for. We were so happy, we returned to him to purchase a dining/ bar table. Thank you Matthew!!

Daniel was super helpful during our hunt for living room furniture. He took the time to answer all our questions and helped to update our account with Ashley’s.

I had a wonderful and pleasant experience at Ashley's. Daniel was my customer service representative and he was beyond AWESOME and knowledgeable. Go see him and ask for Practical Dan 😉....Dawn is the floor manager and she is sweet as pie. Thank you guys for helping me purchase my first sofa!!! Dan was so patient with me. Thanks dawn for the extra treat! 💜

Angie is this BEST!!!

Excellent costumer services!

I went to Ashley on N Decatur Blvd yesterday because I desperately needed a new couch. Mike Glover was my sales associate. He was SO helpful, had answers to all of my questions and was so patient when I wanted to see the entire store. He even rearranged furniture so I could see how things looked together! I ended up getting two amazing couches and a new rug. I am so happy with my experience, I will be back!!!! Thank you Mike, you rock!!!!

Excellent service, this is our second purchase from this store. Previous was our bed which we are extremely happy with after 1 year. Excellent quality. Today we bought a sofa and matching chair.

My salesman Daniel Diaz was very friendly, helpful, very knowledgeable and expedited the purchase!! He was absolutely a pleasure to work with!!

Very good experience. With Mike.

We moved here a month ago and we’re browsing around the store. Alex greeted us as we came in and was attentive in an unobtrusive manner. He is a professional and a gentleman! He guided us through the process and he tailored our purchase of a dining room set to complement our new home. Ashley is a brand that speaks quality. We are delighted with the set and highly recommend this store to all! Ask for Alex, you will enjoy your experience!

Purchased a warranty for our couch. Eventually the seat area collapsed and warranty denied the claim because “loss of elasticity “ is not covered. A waste of $800 on warranty coverage.

I had gone into purchase a bedroom set. When I had walked in, I was greeted and asked if I needed any help with anything. The gentleman Matthew, who was helping me was very friendly and helpful with suggestions. On different bedroom sets. He was able to find me one and couldn’t be more happy with it. I definitely will be going back for future purchases for my home.

Matthew our salesman is very easy to work with he got us the best deal for our purchases as always we will be back to Ashley for our home furniture and more. Thank you Matthew and to your Manager to make this happen.

Had great service. Daniel answered all my questions.

I had been in the store 4 times over the span of 2 days trying to make sure the sectional I was choosing would be perfect in my new home. Michael A. was so patient and understanding throughout the process. We never felt rushed or pressured to make a decision. I had visited the other Ashley location on MLK and the man that was helping me was trying to rush me to make a decision and following me around the entire store. This location was such a great experience in comparison to that. All of the staff was very friendly and always made sure Michael was the one dealing with us. Thank you for making it easy!

We purchased a dining room table set on 5-56-23 to be delivered on 5-31-23 and this was our experience: The two men brought in the unassembled table and laid it on my carpeted floor. While one man assembled the table, the other man brought in the 6 chairs. Once he had all the chairs inside my home, he helped the other man complete the assembly of the table. They then stood the table upright, inserted the two leafs, and placed the 6 chairs around the table. As quickly as they put the chairs around the table, one man immediately asked me to sign his phone as receipt for the table and chairs, which I did, and they then left. Once they had left, my husband and I proceeded to really look at and inspect the table and 6 chairs as we didn’t get a chance to inspect the furniture once they completed the assembly as they left rather quickly after they were finished. Upon our inspection, we found 4 out of the 6 chairs had nicks/scratches on the wood, which was VERY disappointing being it was brand new. After paying a good deal amount of money for the table set, we didn’t expect to find a total of 7 nicks/scratches on the brand-new furniture. Since, were assuming, the chairs had been assembled at the warehouse because they were not assembled in our home, the two men who delivered them probably didn’t even look at them, so we find no fault with them. We do, however, find fault in the people who assembled the chairs to be so careless as to nick/scratch them and to actually send them to our home. I called the Ashely Home Store's customer service line about these issues, only to find out that if we hadn’t “accepted” the table set, that Ashley Home Store would have immediately replaced the damaged chairs but because we did, they would actually have to send someone out to repair them. SERIOUSLY???? Maybe if the two delivery men weren’t in such a hurry to leave our home and had allowed us time to inspect the furniture, we would not be going through this huge hassle to get this furniture issue fixed correctly. Bottom line here is that this experience has absolutely made us decide that we will NEVER buy anything from Ashley Home Store again. We will also make sure to put this on all social media accounts for everyone to know to not purchase anything from Ashley Home Store as well. BUYER BEWARE - TERRIBLE CUSTOMER SERVICE!!!!! UPDATE 6/9/23: Ashley Home Store called me after I left my phone number with them and I explained what happened. The gentleman, Ryan, stated that they would send someone out to "repair" the damaged chairs. I stated that the chairs were not one color so how could they be repaired to where you couldn't tell they were repaired? Ryan stated the repair person was an "artist" and I would not be able to tell they were repaired. Seriously? I guess after hearing me complaining enough to him about what we paid for the furniture, he finally stated he would have 4 new chairs delivered to me. Moving ahead to delivery day of the new replacement chairs, a very nice gentleman asked if I would please go outside to inspect the new chairs. I am very happy to report that not one of the four chairs had a nick or a scratch on them. Yay! Now on to the bad part. Every single rung that attached between the legs, the screws were not even tightened AND 2 of the rungs were missing screws which meant they were even attached to the legs of the chairs. The gentleman had no replacement screws so he literally had to take screws from the chairs I was returning and if I wasn't replacing those chairs, how would he have replaced the missing screws? I probably would have had to send back those chairs and wait for replacements again............. Now, imagine if I hadn't noticed this, accepted the chairs, and someone sat on one of those said chairs and it collapsed seriously hurting that person because the screws were missing and the legs weren't stable? Ashely Home Store would have had one hell of a lawsuit on there hands!! Again, BUYER BEWARE!!!

Today I went with my friend to purchase furniture for his very first apartment and we had Salesman Mike to help us out. Initially he showed us all the great products Ashley had to offer once he knew the budget he got us a great deal for the whole bedroom! He was very genuine and honest not like other salesman that are in it for the money.

Mike was phenomenal both yesterday with my drive by scouting visit and today after I quickly decided which dining room table and set I wanted. True customer service pro!

Great service. Went in knowing what I wanted and was shown similar items to compare. Ended up leaving with the upgraded version for about the same price.

I have large dogs and I wanted just door step delivery without assembly. I was told that it was either premium delivery with assembly or I have to pick it up at warehouse. As I was signing the terms and conditions I read that door step delivery was an option. And when he handed me the tablet to sign the terms he had already scrolled to the bottom in an attempt for me not to see the door step delivery option. Very untrustworthy. I am displeased.

Excellent customer service and good prices!

Exceptional Service from Mike Glover at Ashley Homestore! I recently had a fantastic experience at Ashley Homestore on N Decatur Blvd in Las Vegas, and it's all thanks to the great assistance provided by Mike. I had a terrible experience ordering furniture online, so I visited the showroom, hoping to resolve the issue. From the moment I walked in, Mike went above and beyond to help me find the perfect couch and chase for my new home. He listened attentively to my requirements and preferences, and with his extensive knowledge, he expertly guided me through the available options. His genuine dedication to ensuring my satisfaction was awe-inspiring. What stood out the most was Mike's exceptional professionalism and commitment to providing outstanding customer service. He took the time to understand my budget and offered me a great deal on the furniture I wanted. His patience and attention to detail made the entire process seamless and enjoyable. Thanks to Mike's expertise and genuine care, I left Ashley Homestore feeling extremely satisfied and happy with my purchase. I can't express how grateful I am for his assistance and the positive experience he provided. If you're in the market for furniture, I highly recommend visiting Ashley Homestore on N Decatur Blvd and asking for Mike Glover. His professionalism, knowledge, and exceptional customer service truly set him apart. You can trust him to go above and beyond to help you find the perfect pieces for your home. Thank you, Mike, for making my furniture shopping experience memorable! I'll recommend you and Ashley Homestore to all my friends and family.

Brand Ambassador Jerry at the Decatur store was knowledgeable and helpful when I purchased a TV stand.

I was welcomed as soon as I walked in the store and the associate was very knowledgeable on the products available in the showroom

All the personnel were very friendly and helpful. I would recommend Ashley Home Store to anyone. Great place to shop with great furniture.

Please check your receipt and look at the cost break down. They charged me for an item they said was free. Def will cancel my order before it gets delivered.

Everybody was super nice. very helpful. only criticism is more on ashley furniture as a company itself. too much paperwork at the very end to complete a purchase. ive bought cars & homes faster

Very helpful employees, payment was quick and easy, was able to take the bed home same day. Very satisfied with this place, definitely recommend getting furniture here

It was an easy experience. Salesman I dealt with was great about showing me everything I had looked at previously online and the buying process was quite smooth. They easily split my payment between two credit cards and the 0% financing on some items made it a no brainer.

Wasn't to please, to know I had to change my plans, because the seller didn't have me signed a document for my delivery.

Great prices and inventory! Was in and out quickly with my new recliner :) Thanks

Mixed experiences shopping here. One salesman was straight up dishonest about when products would arrive and it became a significant inconvenience that in retrospect made it clear he was trying to close the sale. On the other hand, the products are well made, albeit pricey. Worth shopping at, just be open for delayed delivery on occasion.

Amazing experience I was in and out and was able to get everything I wanted thanks to Angie Ramos for being very knowledgeable and super helpful, in the future I will be back and I’m looking for Angie

Didn’t end up buying anything, but Michael was really friendly and helpful

If you ever need anything shop at Ashley’s on Decatur Terrance and Paula are absolutely amazing they found me everything I needed in under a hour and customer service was Top tier I’ll definitely be back again !

Angie really helped us to find the right sofa.She was knowledgeable and had a great sense of humor.

Michael was great! The sale price was good

People were friendly, they made me feel welcome enjoyed my visit

Matthew was so patient!

Are sales person Angie was very pleasant to work with. We have purchased furniture with Ashley before, they might be a little more expensive but we have been pleased with there products.

Clean store and professional staff. Huge variety of quality kitchen sets, bedroom and living room furniture. Optional delivery and set up or you can pick up your purchases yourself from central Ashley location. Highly recommended.

very helpful

Great customer service on both purchase and delivery, quick and easy.

My husband & I bought our first bed from here, After just moving to Vegas! Dave was our sales assistant and he was super cool & personable, and got us the best deal within our budget! He even found us an upgrade of the initial bed we came in for! Great Service!

Our sales associate Mike was friendly and accommodating. We enjoyed our buying experience because of his professionalism.

In October, I came in and ordered $10k in furniture. I paid $5k in cash and financed the other 5. This branch took it upon their selves to open two lines of credit in my name without my consent and I have taken a negative credit hit because of it and I can not close the other line. I also informed our sales lady that we would not buy a single piece of furniture that was not in stock, I would only buy whole sets that were immediately available. My wife and I wanted the complete Lettner set, to include the bed, dresser, 2 night stands, mirror, and a vanity along with a pullout sectional, and a rocking chair. I looked our sales lady in the face and asked repeatedly if EVERYTHING was available, she said yes every time and that everything would be in my house within a month. Turns out this lady was a manipulative liar that would say anything to make a sale because the vanity set was discontinued from the moment we purchased it. I called back and visited after the rest of our furniture was delivered (minus the vanity set) and she kept saying that it was delayed and would be at my house before the end of February. Turns out that was a lie too, I had to call the corporate office towards the end of February to find out my order was cancelled months prior because the item was NEVER going to be delivered because they stopped making it. I demanded to speak to the complaints department, they offered me $100 dollars to be returned to my original form of payment and that the general manager would reach out to me within 72 hours - I rejected the $100 because it is a total slap in the face considering I was lied to and manipulated into a sale in addition to having unauthorized lines of credit opened in my name without my consent. Fast forward a week later, the general manager never called me, and now the same customer service rep will only offer me $100 in in-store credit (as if I can even buy anything with that) yet another slap in the face by Ashley because it is a ploy to get me to spend yet more money with them.

Benzo was a great help, detailed explanation of services and very friendly. I am happy we chose this location and even happier with my purchase.

We've purchased a few things at Ashley Furniture and have been quite happy with them. This trip we purchased bar stools and we were told it would take 5 days for the delivery and they arrived the next day!

Amazing service and patience from Mike. He listened to our wants and offered us advice on color. We felt heard and valued.

Larry at the Ashley Furniture on Decatur was so so helpful! Great experience all around. We bought several pieces from them and he was very informative and gave us the best deal!

Great experience! Dave was polite, patience and knowledgeable about our furniture. We visited four times before purchasing. Dave helped us with best pricing each time. Dave offered selections and options during each visit. We highly recommend Dave at Ashley Furniture.

easy to work with, Angie Ramos was great! And very helpful

Ashley's picks and chooses whether or not they will let you have a 90 day guarantee. We purchased a mattress for my daughter on 16 January. She tried it out and does not like it. On 3 Feb, we were told that we could not bring back the matress because it was out of the box. We are now stuck with a matress. Also, do not except "gift cards" from them. They will give you multiple in small amounts and you can only use one card per visit and you must use the cards in store.

Daniel was an amazing representative to work with. Made the whole purchasing process that much easier. Very knowledgeable. Very patient. Very thorough. Thanks again Daniel.

After dealing with this store 4 times within 2 months to purchase a sofa the sales associates seemed completely disinterested so much they never returned 1 call nor followed up it was like they couldn't care less about making a $ale. I even went in one week night only to be handed off to another sales person because the one I had an appointment with was too busy even though there was absolutely no one in the store only employees. Then It all changed rather quickly on a Saturday Afternoon I called one last time a few weeks later and was lucky enough to be transferred to Mike Glover a friendly Sales Executive who checked on pricing, called me back a few times. I knew exactly what I wanted an ordered a Sofa & added a matching Rocker Recliner from Mike Glover. I was impressed with how fast my delivery date was as well within 7 days as opposed to one month I was told by others. On Delivery the Guys were friendly, careful & very efficient they put both pieces together and made sure I was happy, everything was exceptional no marks, rips etc. Even the delivery text messages and customer service Gals who called to confirm the day of delivery. The quality, stitching & comfort level of these pieces exceeded my expectations because they feel even better than the floor models. After delivery which took only 25 minutes Emails & phone calls from Ashley Corporate started less than 1 hour to make sure I was completely satisfied. If you want to purchase from Ashley & receive VIP Service- ask for Mike Glover he showed a Commitment To Excellence and took away the rather horrible non-caring perception I experienced with 4 other sales people. Not one of them followed up.Mike Glover did & got the $ale.

I was recognize from the moment I walked in the door my salesman Raymond was amazing, no matter how many times I changed my mind he was right there. No pressure. I would yes shop here every time 😀.now waiting on my delivery that was supposed to come a day ago!supposed to come a day ago

Twice now this location has lied to us about when out furniture would be delivered. Our bed set was 2 months late and now the new kitchen table is all of a sudden backorder and will be at least another week out or longer. If I could ZERO STARS I would have. We were assured that delivery wouldn't be a problem this time. Absolutely the worst customer service when it comes to fulfilling their delivery promises.

So far everything went great Angie was wonderful we purchased a sectional and a recliner everything went like clockwork with the exception the manager wasn’t available for her to make the transactions Will have to leave another when we receive the furniture to let you know about delivery but so far everything is wonderful

Gerald (Jerry) Peot is friendly, efficient and professional. Jerry assisted us in choosing a dining area table and chairs. He helped us find a company that would pick up the furniture from Ashley and deliver it to our home. We are pleased with our purchase.

Wonderful, knowledgeable and non pushy sales staff!

Walked in and was met by very knowledgeable rep David who took us to exactly what we wanted. We had it narrowed down and ordered in less then an hour. Pricing was very reasonable.

Purchased furniture from Ashley, recoened a call that a chair wasn't going to be delivered on time. Ok, next week, not bad. Recieved confirmation all or everything was to be delivered today, on time, as expected. Found that the Ottoman wasn't delivered. Found that it wasn't actually on my invoice. Online shows 3 piece sectional with ottoman. Went to strore today talked to Dawn and Katelyn. Found ottoman not included with the set at the store?. Was very happy with Dawn and Katelyn, gave us outstanding customer service, fixed our issue promptly. Very happy that they saw it my way Very happy with Ashley's at thus time. Make sure you're paying attention to your order and items. Thank you.

Friendly, helped order what we wanted and gave us the cyber price too

Superb value. Super service.

Customer service was spot on right at the door. I only went it to replace a table with chairs and two night stands and Raymond was very helpful and didn’t try to sell me on more than what I needed.

Raymond was awesome !!!! We bought a new dining room set. He was patient and very friendly. Awesome experience!!!!!!

I have become a loyal customer since moving to Las Vegas due to being stationed at here on the West coast . I have had countless wonderful experiences with multiple associates and locations of Ashley Furniture. On 11 November 2022 I went into Ashley’s to purchase the loveseat that matched the Soletren couch in Ash I had purchased in 2021. My experience was subpar at best with an unpleasant associate but that didn’t stop my purchase as I enjoyed the quality of Ashley furniture. 16 November I had the Soletren loveseat in Ash delivered to find the color had changed or so I was later told they dyed and lighten the fabric. My delivery process was so to say the least inappropriate and inadequate. I immediately noticed the color was not correct. The gentleman that delivered my couch was adamant it was in fact the same color, they worked for Ashley’s company and I should take the loveseat. I told them I didn’t want the love seat as it didn’t match the current couch I purchased. The gentleman that delivered my couch proceeded to tell me that the couch was dirty and old. Suggesting I needed to clean the couch to restore the color. Or rub my hand on the couch to make it lighter. I was flabbergasted and appalled someone would suggest that, when this was not the case. I happen to have had a good friend present during delivery. After I pointed out the loveseat wasn’t the same color the conversation moving forward took place in Spanish only. It did not bother me they wanted to speak Spanish but as the customer I had no idea what was being discussed and had to have my friend translate for me. The couch was removed and the final word from one gentleman is he’s not sure why he’s taking it back as he will still deliver the same loveseat in the same color again. As the customer I wanted to figure out what happened before I completed this purchase. I got a call from the warehouse immediately after the gentleman left to a woman who wouldn’t let me speak two words about the situation. I am aware the loveseat comes in two colors Ash and Stone. I tried to explain as I didn’t want the mistake of having the loveseat in stone delivered since that was not the color I had ordered. To no avail could I get a word in and gave up. Ultimately my follow up phone call about the situation happened today 17 November 2022. The woman on the other end was sweet and understanding and I appreciated that since I had a horrible experience over the past few days with Ashley’s . I bought the couch off of recommendation from a friend who purchased the couch in 2020. I then followed my purchase in Feb 2021. I visited their place to evaluate her couch to the color of mine. Her couch indeed matches the color of the love seat that was delivered to my apartment a few days ago and matches the one on the store floor currently displayed today. How is this possible if I am being told the color of the fabric had been dyed lighter my after purchase in 2021. I am truly upset as at the time of purchase from seeing the couch in Ash on Ashley’s store floor to delivery would myself or any person have noticed the change in color on delivery in 2021. The the gentleman that delivered my loveseat in fact couldn’t tell the difference either. I was told there was nothing Ashley could do and it falls on me to repurchase the couch so that I could get a couch and loveseat to match. Wow. That’s all it comes down to. Something isn’t right and it may not be made right but it’s upsetting all the same at the end of the day. I get no loveseat and now I’m stuck with a couch the doesn’t match any color. This first picture is the display on Ashley’s Furniture floor The second picture is the picture of the couch and loveseat my friend purchased in 2020 The third and fourth are the photos of my couch. The final photo is both my couch and the love seat that was delivered next to each other.

Very competitive pricing. They even have grouping specials to choose from. Our Sales Person Matthew was knowledgeable, and patient with all my questions.

Luana was fantastic. She was easy going, super helpful, incredibly friendly, an overall great sales person and human being. So glad that we bought our new couch with her. Thanks again Luana!

We are so excited for our beautiful new bedroom furniture!! Alex Khan is an Awesome salesman!! Go see him!! He got us the best deal!!

I had a wonderful experience with BENZ today. He was VERY attentive and provided GREAT customer SVC. I look forward to working with him AGAIN. And the MGR was a very nice lady as well.

Mike Glover helped us find the perfect chairs and table for our master bedroom seating area. He's extremely nice and very knowledgeable about options/ colors/ availability. Thanks for all of your help, Mike.

Transphobes, Bigots, Liars and Thieves. Apparently Delivery is just a phantom thing they refuse to do. All while aggressively misgendering someone on the phone who was more than patient with them at the start. Management doesn't care and want to interact with problems, they leave you on hold for an hour and half while "helping other customers". Meanwhile, basically indicating that aggrieved customers have to come in and buy something to be worth that time to get their issue resolved. The company is run by their third party delivery teams. No one has authority over them, no one is accountable, responsible or even wants to try. AVOID AT ALL COSTS. THEY ARE ALMOST CRIMINALLY INEPT.

Excellent customer service. Terrance is superb try’s to assist you in any way he can. Larry is professional and very eager to assist you. By far the best customer service I have received at all Ashley Furniture in the Las Vegas area. Definitely worth the trip

The manager was great and staff

Matthew was very helpful and courteous!

Mike was great! He was helpful, courteous and professional. He made our shopping experience a very positive one.

Luanna was very knowledgeable and helpful.

Alex is the best salesman! He is kind and patient. This is actually my second visit to this store and I plan to come back to purchase more items for my home. The staff really appreciate military patronage as well and show their gratitude for our service!! Thanks to Dawn in management and a their delivery crew is wonderful as well!! See you all in the near future 😁

Great experience with Benz!

Came to Ashley and met with Matthew, he gave excellent customer service.

Was very pleased with Luana today, she helped find our perfect couch, love seat, and chair combo as well as bar stools!

Fantastic store and deal on an entertainment center. Benz was super helpful and friendly and made the experience fun!

Awesome experience i been shopping around town for a luxury durable couch for my family. David Buckley was excellent took his time to show me around the couches he would recommend and landed the best possible couch of my liking and needs. If you go to Ashley Furniture don’t waste your time finding the right representative just ask for David Buckley.

Staff was patient and extremely thorough. Made sure we understood and ensured all our options for purchase were available and even stayed an hr after closing to open more options for us. Couldn't be more grateful... thanx Matthew for going above and beyond.. our family appreciate it so much

Paula Andrews made everything pleasant and possible. My family is very happy and I'm so thankful she put the costumer first and made everything as desired. Because of her customer service I look forward to purchasing our next furniture sets as ashleys. She made all the difference and as happy as can be with my purchases.

I always love going into Ashley furniture store! Mike and the trainee treated us like royalty. Definitely will be back to purchase more furniture.

Visited the store today trying to find a set of sofas. The greeter asked many questions and was far from being polite. He also expressed that he had to follow me around in the showroom. It felt so creepy I just walked out. Never felt so uncomfortable.

Larry is an awesome sales Associate! Thanks

Mike went above and beyond my expectations finding a mattress!

Ashley's furniture has great customer service. Right up until the moment that you purchase something. The delivery is a fiasco. Months to get your stuff.. They've delivered stuff broken and and do nothing to replace it.. And they left trash at our house and said they'd come back and pick it up later.. A month later no pick up. Honestly go to RC Willy or just order off of Amazon. We spent over 10 grand there and got treated with a mild neglect of barely customer. Might as well have gone to ikea and just set the stuff up ourselves.

Very disappointed. I’ve been waiting for my sofa for almost 2 months. Every time they schedule a new delivery they push it back saying they do not know know when it will arrive in the warehouse. I try calling and chatting online and no one has answer on when it’ll arrive. I am pretty frustrated that it’s this hard to get this item delivered or at least have a realistic expectation of when it will arrive

This is certainly one of the worst companies I've ever dealt with! 3 weeks in a row, I was PROMISED my furniture delivery, only to be disappointed yet again. The furniture is in their warehouse, but they can't seem to coordinate getting loaded on a truck and delivered. Will never deal with them again. Tons of excuses and no follow through.

The sales associate Matthew was so much help without being pushy! We will definitely recommend him to our friends and family at the store on Decatur and 215 by Costco.

Worst customer service ever. They told me I will get my bar stools June 15, 2022, because I clearly told them I needed it ASAP. It is now July 18, and only 2/3 of them are here. I messaged the guy who helped us get the bar stools and after telling him if the barstools are on the main warehouse we could just pick it up and not waste any time but no response! How professional.

I’ve called customer service multiple times about my damaged dresser. A tech came out here to look at it and a week later I haven’t heard a single thing back. I called customer service again and the lady just transferred me to the store. The lady I spoke to from the store said a claim was never even opened for my case. She said she would email the tech to see what was going on and I STILL haven’t heard anything back. I’m getting very frustrated at this point. It’s been over 2 weeks and no one has given me an answer on to return it, trade it out, NOTHING.

Ashley’s furniture has okay quality. The delivery fee is expensive for how much you pay for the actual furniture itself. The customer service is also not very good.

Benz was a great guy to work with. No pressure, friendly great customer service

Very upset has been two months and still no delivery of a pillow purchased with our bed. Spent 10 thousand dollars on a bed set and no one can give me details on my delivery. Delivery has been changed about 10 times it’s unbelievable. Won’t be shopping here again.

The furniture looks good, in general. But it's cheaply made. I'm seeing problems after taking delivery. The drawer hardware in particular is junk. Ashley offers repairs/replacement, I know. But, I wish I didn't have to make them fix it, I wish it didn't require repairs. I've had mixed results.

We are very impressed with David from Ashley Furniture! We replaced our old furniture with a new living room set and bedroom set for my daughter. He was able to not only help us find exactly what we were looking for but beat the online prices by leaps and bounds. He worked his magic to get us protection for items at low or no cost. I would not buy from anywhere else and I called to find out when he works so I could make sure to get the best level of service. I highly recommend this store above the others. Ask for David if you want someone knowledgeable who cares about making the customer happy. The delivery crew was great, efficient and careful not to damage our doorways and floor. They were on time and very helpful. I will buy from this store in the future.

Good sellers but out stock most of the furnitire

Sales man that helped us was very nice and did not show pressure to purchase. We left the store with what we needed and loved the selection offered. Very good quality and good service I would highly recommend this store we are most happy .

Im appalled. I don’t know where to start here. Im frustrated. We first placed an order in August. We were told 8-10 weeks max. 2 times we had scheduled deliveries and then both canceled with no notice which also means 2 times we called off work. We finally got it delivered, that was only 2 of the 3 items we ordered. The last item kept on being pushed over and over again until February. No notice again. We asked for compensation after all of this and we’re told we would get a store credit to use so we can use it out of state since we were moving. Here we are in the new state that we were told we can use the store credit on and we can’t. We have lost time, and money for all of this and no one wants to help. This is the worst experience. The fact that one one in leadership that my husband was worked with cares is insane to me.

Went to Ashley's today looking for a writing desk. Angie was an amazing sales associate. She found exactly what I was looking for.

Everything went smoothly .David very nice. Only problem was they ordered a double mattress and queen base. We should have inspected receipt so didn't notice. They took care of it promptly and we're very happy with product. Delivered 4 days early.

Based on my experience today: I went in because there was a promotion but didn't buy anything because of all the invisible asterisks they add everywhere. First you can't apply a discount code if you're using a gift card, fine. Then if you're using a gift card, you have to buy their products at the "online price" which was not stated anywhere, this is very unfair. So this table that is listed in store for $95 was charged on the invoice as $149. They are so shady with the prices and they can literally manually enter the final price into the invoice. I am so upset

My husband and I went to our local Ashley Furniture store because we'd just bought a house and we were pretty excited to purchase some additional furniture we needed to complete our home. The sales people were very helpful and their pricing packages were very reasonable. We ended up buying a kitchen table, 4 chairs, a dinnerware set with the matching placemats, as well as a recliner. We were told on Dec 30th that because of shipping delays we should expect delivery in about 12 weeks. But, it could be sooner, some shipments were arriving in 6 weeks. We were ok with that. Well, about 10 weeks later we got an email saying that we should expect delivery soon, so we called to confirm. We were told that everything was still delayed and we should expect delivery in April. Ok, we were good with that, too. May 31st arrived and we got another email that delivery was going to be April 5th. We called again to confirm. We were then told nothing could be delivered until June!!! We were furious. We cancelled the entire order and went somewhere else where we trusted their delivery was going to be as promised and we wouldn't get the run around. Like they say, "You stray, you pay," and that was the truth! Waiting 6 months for a delivery from Ashley is complete nonsense when other furniture stores were delivering in 6 - 8 weeks. Ashley, get your act together. You lost our business.

Horrible buying ashley Not complete order they sent by one part every monlthy waiting sow bad experience never buy with them & delivery people horrible to delivery they don’t know care just pushing my of house

I enjoyed shopping at Ashley Furniture. Kaitlyn Camit is a wonderful person to deal with, she is knowlegeable, friendly, patient, and just a joy to interact with her. I purchased a bedrrom set and I am really happy with it.

Michael helped us out today. He was a pleasure to work with, answered all of our questions, and went above and beyond. 10/10 experience!

After 10 months I have finally received my daughter's bed. My fiancee and I we went to the store on N. Decatur & 215. We had already bought our eldest a bed from this location, and had a great experience, so we decided to go again. We bought the exact same bed (but in a different color); this time for our younger daughter that had finally outgrown her toddler bed. A few days later, her "bed" arrives, but it's only some of the wooden pieces - no hardware, and missing half of the bed. I'll spare all of the details, but after many calls/in-store visits, I FINALLY got all of the pieces of my daughters bed...10 months later. The team that builds furniture was great, the customer service folks on the phone were always polite, but the saleswoman had no clue what she was doing, and her ignorance of how to correctly put an order in had my daughter sleeping on a mattress on the floor for 10 months, and that's simply outrageous and unacceptable. I can't imagine that I'll be buying furniture here again. If I have to wait months for my furniture, I'd rather go to Big's, who at least give you the same furniture as Ashley's at a big discount because it's understood that you'll be waiting for the furniture for awhile from the get-go.

Absolute worst delivery and customer services. I'm told every month that delivery date has changed, they call me to confirm a new date only for their online support to give me a different date afterwards??? Waiting 4 months going on 5 months now. Horrible!! Some hope- I called yesterday and confirmed for this week... got email this morning "delayed again until end of April" (all lies)...

No thank you...

Randy is the greatest sales person ever!!!

Been having a great experience with this store till my last order. Ordered a nice TV stand for our new house and salesmen said would be in the warehouse by Jan 11th and get a call that week. I know there are delays so I waited 10 days and no call. Decided to finally called and now they say not till May. Really? A courtesy call would have been nice at least.

Horrible customer service, after spending 1000s of dollars on this company you should expect to be treated with respect. Carried in a heavy item to be returned the lady by the front door stood and watched me struggle to get the door open didn't offer to help she didn't greet me when I got in the door I had to ask where to return this she pointed to the back. When I got to the returns they couldn't help me because it was online. I'm not sure the company policy but employees on their phones instead of helping customers makes me want to take my money elsewhere!

We went and purchased bar stools on 1/7/22, we were told that they would come put together, and that they were in stock so we could expect them to be delivered by 1/12/22. LIES. I called on 1/10 because I hadn't received tracking information, and they said they weren't going to be delivered until the end of February. So we cancelled the order, and went back and asked them if we could just pick them up from their MLK location. We picked the order up, and now we're sitting in our living room putting together these bar stools that came with the worst directions I've ever seen. I should have wen to Ikea.

The salesman was really great, but the guy's that delivered my bedroom set and put my bed together didn't have all the parts, and now it's been 4 months that I've been dealing with Ashley's customer service to get the parts! They're just horrible to deal with after buying their products!

Barbara helped us and she was great. I generally knew what I wanted but not exactly. Barbara walked us through different possibilities and was very patient. We found exactly what we needed and are very happy.