Ashley Store Las Vegas, NV (Decatur)

HORRIBLE customer service & DISAPPOINTING PRODUCTS. We purchased a brand new sectional. When we got it home and unwrapped it from the plastic we found one of the pieces actually had a nail protruding from the back of the couch and the seat part was also not sewn properly and coming undone. We contacted the store asking if we could please replace the damaged piece and after more than one email submission (on our part, they did not respond and asked us a second time to give them information again of pictures etc); they told us no they would not replace the piece that was given to us already damaged. Extremely disappointed, they do not seem to care about their customers or products, only that they can make a quick sale. I would not recommend if you care about having a quality product and/or customer service.

I came to your Las Vegas location tonight and was was expertly helped by a sales lady named Loan. She was terrific. She was knowledgeable and courteous without being overbearing. I hope you appreciate her because I have already thought how she would make an ideal employee for my business!

Trashley Furniture no matter where you go. Walked in on vacation since we’re buying furniture back home and these salespeople were obnoxious as all get out. Save yourself time

(Translated by Google) I bought three living rooms and a dining room set, and the staff was quick and very friendly. I recommend it. (Original) Compré tres salas un juego de comedor y fue rápido y muy amable el personal . Lo recomiendo

Their warranty covers nothing and they will make every excuse not to repair or replace the furniture. I highly recommend going elsewhere, you can get the same quality and look for cheaper and possibly a warranty that holds to what they say.

Update: I emailed the person they suggested I reach out to for help in their response. Still haven't heard back, AGAIN TERRIBLE CUSTOMER SERVICE. Never going back. People in the store were nice and helpful with our purchase. But the delivery was 0/5 stars. There were multiple issues that required 4 different deliveries or technicians to correctly install my new modular couch. Backordered parts, and delivery that was 3+ hours outside of my delivery window that lead to a technician rushing through my installation. They didn't even connect the end piece which led to a near disaster and safety issue. Customer service didn't even re-imburse for the delivery charge and then just stopped calling me back. Awful experience.

These guys charge for delivery and show up late. Track dirt all the way through my house only to say we don't have the legs for your bed or nightstand. Now, I'm waiting for a tracking number for those parts, am I supposed to put all of this together after I have paid for that service? You call to get a status, the agent over talks you and is nothing more than a script reader and when you ask to speak to a supervisor there is never one available. Ashley SUCKS! They can have all of this back and I will go elsewhere. Do not get your furniture from them! You will end up frustrated and regretting it!

I recently had an extremely disappointing experience at this furniture store while trying to purchase furniture for my entire house as we prepare to move to Las Vegas. I approached the store with the intention of making a big investment, expecting professional and helpful service. Unfortunately, the service I received was shockingly poor. A red-headed male employee, who reeked of alcohol, outright refused to assist me. When I asked for help, he told me he was “too busy” and simply walked away without offering any alternative or solution. His attitude was dismissive and unprofessional, which made me feel completely unwelcome as a customer. It’s hard to believe that someone in a customer-facing role would behave this way, especially when dealing with a potential large purchase. This kind of behavior is unacceptable, and it left me no choice but to take my business elsewhere. I hope the management takes notice and addresses this issue because no customer should ever be treated with such disrespect. If you’re looking for quality furniture and decent customer service, I would strongly advise avoiding this place or at the very least definitely this employee.

I love the dinette set I bought but when it got delivered there was a piece missing so it’s sitting on the floor! I’ve been getting the run around and at this point I have no idea w he n it will be set up😢

This place is huge. So it’s pretty incredible to look at from the outside. Walking in I expected to see a lot more varieties of furniture than they had. I’m pretty sure you can go to any Ashley store near you & find the same things. But it was a fun time and if your traveling to go, well iKEA is directly across the street so price & quality comparing is right there.

Awful experience. If you have any issues after the sale expect to be ghosted like they never met you. Bought a TV and still don't have it after a month but they've for sure already got their money! Save yourself a headache and just go to Costco or RC Willey. Will NEVER step foot in one of their stores.

I recently went to Ashley’s to purchase couches. Angie the one that help me was great but I can’t speak for the lady sitting behind the desk. She checked me out but the whole time complaining how she did not want to deal with a leasing program. She was so rude and just made my overall experience a shitty one. She should reconsider her job!

Terrible Experience — Misled, Overcharged, and Problem Still Not Solved In September 2025, I went to Ashley Furniture inside Mott Furniture and told the salesperson, James, that I wanted a specific fireplace TV stand, along with several other pieces of furniture. I was very clear about what I wanted — I even showed him the exact product in-store. He scanned the item right off the floor, and the invoice clearly states “TV stand with fireplace option.” I ended up spending several thousand dollars on my order, expecting to get exactly what I was sold. But when the items were delivered, the TV stand came without the fireplace. I went back to the store to fix the issue, and instead of helping, they told me I had bought the version without the fireplace — despite what the invoice says. Now they’re saying it was a mistake on their part, but if I want the fireplace (the one I believed I already paid for), I have to pay even more money. They acknowledge the mistake but refuse to correct it. It’s now been days, and they still haven’t resolved the problem. This feels like a bait-and-switch. I was sold one thing, received another, and now they’re dodging responsibility. I would not recommend this location to anyone. Be extremely careful — get every detail in writing and double-checked, or you may end up in the same situation.

Convenient location with ample free parking. I was greeted at the door by Sondra. She was very friendly, courteous and accommodating. I told her I was looking for idea on 3 pc dining set and sofa. She showed me the dining set and provided delivery charges, etc. The sofa sets were located throughout the store. She told me to take all the pictures I wanted and ask her for any questions. There was no pressure selling which I appreciated. The displays were presented for any lifestyle.

This place has horrible customer service. Order Furniture here three weeks ago paid in full was told today it was going to be another 6 weeks. And got no help. If you're going to shop go somewhere else

I had a great experience buying my new sectional at Ashley at The Curve. My Sales Rep, Marissa, was just amazing and a delight to work with. I had some minor issues after delivery and Marissa really went above and beyond what she needed to do to make things right. Head on into Ashely at The Curve and ask for Marissa.

Do NOT shop here! I normally don’t leave reviews even when I’m unhappy but this one is a must. My sales guy James was extremely helpful and great so I applied a star just for him. My delivery was 309.00 dollars. When they showed up they were rude! My sectional cords were plugged in, in a place where people walk. My rug under the sectional was bunched up underneath. There was zero give a damn. A part of it was actually torn and they tried to convince me to keep it. But to add insult to injury I had closed the door when they were done loading and the delivery guy took it upon himself to walk in my home!! I ended driving over to Decatur to speak to them because customer service doesn’t speak English and they can’t transfer you to the store. Once I got there and explained how horrible my experience was, I told them I’d pick up the replacement and They didn’t even offer to make it right. As of now I have no idea when I’m going to get the replacement. I spent 600 on a warranty, I was told if I don’t use the warranty I get the money back in five years…. Well, that was a scam cause they just got done telling me that I had to use my warranty to replace the torn portion of my couch. Please save yourself the headache and go to BLVD home. Similar options and delivery is only 50 bucks. I’m out over 300 and have to go pick up the rest myself. Zero apologies from that place. Just a wow!

DO NOT BUY FROM HERE!!!!!!!!!! We bought a beautiful $4,000 large sectional that was delivered broken. They told us to keep it and it would be replaced, lie #2. They instead sent 3 repair guys to reupholster 3 sections of couch in my living room and replace wood parts. It’s what their insurance covers, complete garbage. You will NOT get new replacements regardless of who you speak to. Lie #1 was that if my pillows or cushions lost their density, they would come out and replace them accordingly. I just got off the phone after a 1 hour phone argument with a phone rep who doesn’t speak good English and a very polite supervisor who informed me that that is not covered. I will NEVER buy from here again. I now only go to Costco or RC Willey. Better customer service. Our couch looks horrible and now need to replace it. I have submitted a complaint to the BBB to help other families from the expensive $$ hassle and poor workmanship couches. They will tell you whatever they have to in order to get you to buy from them in their showroom and their warranty since they are commission based salespeople.

I had a terrible experience with Ashley furniture. I paid almost 4k on 5-30-25 - They charged me 309 dollars for delivery. I suppose to get them in two weeks but they failed. Rescheduled by July 12th more than a month waiting . They showed up on the day 12th , but the driver said the street was to narrow and was unsafe to unload the truck, So he left - I called customer service to reschedule and said will deliver in the next week. Finally a week later I got the furniture but to my surprise that the package was incomplete I missed the otto - man. I had to call customer service again and find out - it was a back order and will be ready until July 24th. Terrible service - Don't buy here , go somewhere else. thanks

I will never buy anything from Ashley again. There are 4 reasons: 1-They do not allow returns (not what the sales person in the store told me. I specifically asked him about returns and he said I could bring it back.) 2-They messed up my delivery date over and over again, but I already sold my old furniture to make room for the new furniture, so I don't have furniture for 2 weeks. 3-It is impossible to get someone in the store to pick up. 4-The store sells you stuff, and then any issues afterwards they said they don't deal with it, and tells you to deal with customer service over the phone. The store refused to help with arranging for delivery or returns. They basically only does the selling, and anything after you pay you have to call customer service. And anybody you try to reach is BY EMAIL ONLY. There is no phone number you can call. This is the worst furniture buying experience I had.

I called this store on Decatur numerous times attempting to speak to a human being. It's impossible. I tried calling their toll free number, hoping to speak to a human being, but was met with the same frustrating automated phone system. I will not waste my time going into this store if I can't contact someone on the phone to get preliminary information.

Bought a bed set with expensive pillows. Pillow was the wrong type and they refused to exchange it. Kept stating all sales final. Get furniture from a different store with a less rude staff.

Today we went to the Ashley Curve grand opening. We went for the intention of just looking to get an idea of a sectional reclining couch. The store was open and bright. The staff was friendly, welcoming us as we entered the door. We were immediately greeted by Jackie Petzak. Her energy was so positive and she was so easy to connect with. Jackie listened to what we needed, by asking questions of our lifestyle and showed us exactly what I was asking for. Having dogs (4) who are family, we wanted something durable, comfortable and good quality. Jackie, showed us exactly what we were looking for. She answered our questions, and when she was not sure, she asked for assistance to get us the answers. Her personality, and genuine caring about the customers needs impressed me. Never did we feel pressured, in fact, she made us feel like family. Jackie is an asset to your company and I will refer to your company and to Jackie to my family and friends. Thank you Jackie for all your help, your kindness and truly showing that you care what the customer needs and wants. We appreciate you making this the best experience and cannot wait to get our new sectional!! With Gratitude, Judee and Lewie

We came into the Decatur Ashley Furniture store specifically for a deal they advertised in a mailer they sent us. From the moment we walked in, the experience was disappointing. The saleswoman was not helpful at all. When it came time to enter our information, she had my husband do it himself because her nails were too long to type on the phone or computer—seriously? Then the finance woman asked if we had brought the mailer (which felt like she was just trying to dismiss the deal altogether) but offered no assistance beyond that. And the manager? He sat there watching it all and did nothing to help. The whole experience felt unprofessional and like they simply didn’t care. Save yourself the frustration—go to the MLK location instead. We’ve had much better service there.

Recently made a purchase of a sectional from this store. A major deciding factor was the ability to deliver on a specific day. The sales person who was great during the process assured us that our delivery could be made. The General manager of the store also involved said it would be delivered on the date and he would make sure of it. It turns out they only promised so that the sale would be completed. The order has now had to been cancelled a large sum of money is being held up and I have to make a purchase somewhere else. Because the sales rep and GM are in responsive and customer service where ever they are said there is nothing that can be done. Nice big store but skip it and move on to one that will not make promises that cannot be kept just to get your money.

What a terrible experience! Worked with a sell rep name Tammy. Told her to get me a price for a sectional couch that I wanted to buy that day. Quoted me the couch price + delivery ($450) + protection plan($950). I politely asked her to remove the protection plan and she said she couldn't on her ipad (thats not normal). I also asked her to remove the delivery fee. After 10 minutes of talking to her manager she comes back telling me that the delivery would be free but i still needed to pay the protection plan. I asked her again to get me the price of the couch with taxes and no protection and delivery. Told me she had to ask her manager again. Never saw her again. What a waste of my time and all i wanted was a couch :(

The reason for three stars is because of the non communication of when to pick up my purchase item from the warehouse. I had to contact customer service to find out when my item was available for pickup. Paperwork stated the 7th of May. The sales person at Decatur location stated I would receive a call. I didn't.

Everyone in this location was very friendly, great customer service.

Great customer service

We went in knowing what we wanted, and Rae was excellent! She helped us match the online price and make the purchase hassle free so quickly!

Very clean place, the sales person I worked with was very knowledgeable and really nice and helpful. I would recommend your store to friends. Just handicap doors for my electric scooter were not available that I could see. Had a bit of a problem getting outdoors.

Very helpful, quality furniture, good selection to chose from.

i cant believe they wont replace a defective chair i recieved 10 days ago, absolutely ridiculus

The initial store visit to purchase our furniture was excellent. Our sales rep Tammy B was amazing. She explained everything to us so that we had a great understanding of the purchase & delivery process. The delivery process was great. The store called us for an earlier date they had available. The calls, texts & emails for the delivery were on point. We got our delivery sooner than the estimated time which was so great. The delivery guys were amazing. They system they have is unmatched. Off the truck, set up & gone in under 10 minutes. OMG the furniture is better than what we imagined. It is so much more than the store display. The comfort, the material. We are more than pleased. After our delivery we went back to the Ashley store for an end table. Salesman Daniel D. did not disappoint. He was exceptional as well. So far Ashley Furniture you earned your 5 stars

Angela was amazing. She was very patient and made sure we had all the information to make our right decision.

You can find good furniture for fair price ! Like the store ! Bought a few things from them !

Outstanding customer sevice, great seclections all at a fair price.

Daniel was very knowledgeable. I would highly recommend him. I’ll update this review once I get the bed delivered.

Beautiful furniture. Great customer service.

Came here with my husband to look at furniture and had a disappointing experience with one of the women (redish brown hair, older in her late 30s into 40s) that worked there. She continued to make disrespectful side remarks to my husband and be condescending during our shopping experience and continued to present us with a bitter attitude making us uncomfortable We will not be considering this location any further.

Amazing service with David I will definitely send all my friends to him for their furniture needs.

Tammy was very helpful with my massive shopping. Offering suggestions to help put together my new apartment

Very friendly. Very knowledgeable of the products. And Very helpful.

Darin was patient, knowledge & friendly. I really like the mango wood wall table & vase I purchased. I'll definitely be back. 5-☆☆☆☆☆ rating all the way.

Tammy was absolutely perfect. Got everything we needed for our new recent move quickly and stress-free. She has great spunk and energy, it's refreshing! Highly recommend using her for all your furniture needs!

Tammy is the nicest, funniest, most welcoming employee i have ever met at any store. She was so kind and helpful. I had a great experience. She deserves to be paid more!! I have really bad anxiety and she truly helped me not only to finalize with my indecision, but just make me feel very comfortable in the process.

Tammy she is the best. She helped me out will all my needs. If you need a bed or furniture she is very educated and she knows what she is doing. I feel very much educated in the things I bought and I can't wait to get better sleep. Go see Tammy she is the best !!!! 10 starts for me

Tammy is a fabulous sales person! Engaging, and knowledgeable

The experience today w/ Michael was satisfying, fun and comfortable. Looking for furnitures involves patience making sure we have the right one we’re looking for. Mike was there the whole time helping us pick and choose the color , quality and of course the price. So from the bottom of our heart thank you Mike, we are sure we will enjoy yhe new stuff we bought from Ashley .

The delivery arrived ahead of schedule. Both men where very nice and professional. They put it together tested it out and made sure I was happy before they left. We will be buying from Ashley moving forward very happy with the sale price we received. My 84 year old mother is over the moon. Thanks Tammy your kindness is appreciated...

Friendly, knowledgeable, and met my needs. Benz (very kool salesperson) listened well to my needs & found a great reciner for me. Not pushy at all, just made it all super easy! Highly recommend this location. A+++

The Manager Terrance at the store is so professional, kind, respectful, and knows his customers along with being informative about all of the furniture at Ashley. Very courteous and accommodating. Also his staff member Daniel Diaz was very polite, courteous, and went out his way to make sure I was satisfied as a customer. Brilliant young man with an incredible future in sales. When you have a good leader like Terrance it trickles down to his employees that carry the same professional ethics and great customer service. When buying furniture please see these two! Thank you two for your assistance. You both Rock! Keep up the good work! Valued Customer, Aganda Johnson💚

Tammy was awesome, polite, courteous and pleasant personality. Found what we were looking for and completed the order promptly. Thank you.

Unfortunately I’ll be changing my rating. After having an amazing in store experience on 03/08/25. I set up delivery on 03/10/25 and was told to make sure my old couch was removed. So we did and now on the day its supposed to be delivered I’m told it won’t be delivered till at least 03/22/25 and now my wife and I and our 2 kids are left with no where to sit but the floor. My wife and I have both called the store to see how we could fix this but the attitude we received was “oops sorry” with no attempt to make it right and when we asked to speak to the store manager we were told she was busy and would call us back. Been waiting for 3 hours for that call. Would love to go back like I said we had an amazing in store experience but not if this is how they conduct business when customers are spending thousands to furnish their homes

Angela, our sales representative, had the answer to every one of our questions. Pleasant to work with and knowledgeable about the Ashley inventory. She and Dawn were very helpful during our process to decide and purchase.

Tammy was awsome !!! She was very friendly and upfront about the extended warranty and the product dependability. Thank you so much.

Wife and I walked into Ashley Furniture on Decatur today and they were running an extended President’s Day special. Tammy provided us with excellent service. Very pleased with the furniture choices and the customer service.

Came to Ashley looking for new living room furniture.. I know I am a difficult person when it comes to thing like this, very indecisive. Tammy worked with m, to get just want I wanted and in the price range I needed. My husband would say "Hats off to Tammy for dealing with me" haha.. Thank you and can't wait till our new living room is delivered!!!

The sales team allowed me time to wander around the store, no pressure. But were available when I was ready to ask questions.

We purchased a sofa and loveseat today from the Ashley store on Decatur. The salesman Benjamin Abino was very helpful in helping us make a decision. We loved the fact that he was not aggressive in his demeanor and allowed us to browse the store at our leisure. We are looking forward to the arrival of our new furniture.

Thanks Tammy you were super helpful and patient helping us out. Great job

I bought a couch, rug and an ottoman. The couch was delivered incorrectly. The corner piece was delivered wrong. They sent a white corner when my couch was dark blue. The correct item came when I wasn’t home. Which left me to unpack and install by myself!! The ottoman came to in store pick up, which I declined since I didn’t have space. Which then I was prompted to get something In its place. (Like just listen to what I’m requesting)!!! The rug was supposed to be delivered by 2/13, it’s now 2/19 and I still don’t have a rug. I spent over 4,000 for these products and the only professionalism I was given was when I bought it. The only thing they care about is selling. They don’t care about the customer or what happens an afterwards. Save your money and don’t buy from Ashley!! Sincerely, one pissed off customer.

Very hard to find someone to checkout

Alex was awesome and very patient. He went around the entire store with my husband and I allowing us as much time as we needed to make our decision.

Our Ashley's sales representative Tammy was great. She assisted us with the purchase of our dinning set and love seat. She's has a great personality.

Terrance the store GM was extremely professional and courteous. He provided outstanding service and assistance with our purchase. He and Angela ensured that all of our needs were taken care of. It was great doing business with them!

Associate was very helpful and friendly! Lots of furniture to choose from.

Tammy was very helpful. She found us exactly what we needed. Selecting furniture was easy and painless, and we were able to get it for a good price.

Tammy assisted me in finding a sofa that correctly fit my apartment. She was helpful and allowed me time to think over the different options. The only reason for the 4-star review is the double charge to my account. I am waiting until it updates and my furniture is delivered to adjust my review.

Tammy is friendly, energetic, and able to close the deal

I went in looking for a 4 pc sectional sofa with 1 recliner and a chase. Michael Glover helped me and was a very delightful person to work with. He got me into a beautiful set I will get on 2/19/25. I’m very excited! Michael was such a down to earth sales person, I felt like I was talking to a good friend. Great selection and Great prices at Ashley Furniture. Thank you Michael Glover

Tammy was great and very helpful. We ended up purchasing a couch and dining room set. She went over current deals and financing. Financing was easy and quick. Would recommend for sure

5 stars for customer service while i wait for my things to be delivered. Tammy was so patient with our kids and answered all of our questions (there were alot!). Sold us on an amazing mattress and frame and helped us with a dining set as well.

Benjamin provided personable and professional service.

The sales person David was exceptional

Great saleswoman Angela really made the experience of shopping for our beautiful furniture a breeze. VERY helpful

I stopped by "Ashley's Furniture" and meet a salesman named "Mike" who kept me informed about all the discounts and "Awesome" salesman, I saved more then any Furniture store i checked, Thanks "Ashley's Furniture"

We bought a mattress on Nov 3rd. I spoke to our salesperson and the store manager the very next day, because the mattress gave us extreme pressure points on our backs. They haven’t helped us. We were willing to upgrade. I do not recommend Ashley Home Store.

Tammy was an outstanding sales person!

I purchased a chair from them in 2023. I purchased the 5 year warranty. The chair broke almost a year later. I contacted the warranty company almost 2 months ago. Had a tech come out. It can't be fixed. I was approved for a full replacement . They told me to call the store to schedule the replacement . A month later and no chair. And no one knows anything. Every time I call the store they never answer and it goes to the customer service number . They have even tried to get their and they still don't answer. They have also sent a ton of emails and no response. I don't understand why this is so difficult. I just want my chair replaced. Now I have to physically go down to the store because no one is answering and doing their job.

Easy ro work with, good price for quality dining ser

Tami provided an excellent customer service. She was very helpful. Thank you!

Lots of excellent choices and Mike was terrific! I would highly recommend Ashley to anyone who is interested in getting some quality furniture pieces!

Tammy was very helpful!

Liz Prada was amazing very helpful! Answered all of our questions and very easy to talk too! Appreciated her help today very much and we’re leaving very happy customers!

I placed an order with Ashley Furniture in-store with a sales rep. She got my order wrong and had it sent to the wrong address. Ashley fixed it all for me so this is still my store for furniture. Thank you to 2 great people I spoke with at Ashley; you guys fixed it all.

I was looking for a specific item at Ashley’s and began my search at the Summerlin store. While they didn’t have it in stock, the staff there were incredibly helpful. A young lady at the desk took the time to look it up for me, explained that it was on sale and in limited availability, and directed me to the Decatur and Henderson stores. I decided to visit the Decatur store, and from the moment I walked in, the experience was fantastic. A young man named Benjamin greeted me warmly, made great eye contact, and immediately asked if I needed assistance. I showed him a picture of the item, and he knew exactly where to find it on the floor. He let me know it was part of a sale due to limited stock, and I was thrilled to purchase it at the price I wanted. Everyone at the Decatur store went above and beyond, from the managers to the team member who loaded the item into my car. The level of customer service was truly exceptional—something that feels rare these days. I couldn’t be happier with my experience, and I love the item I’ve been wanting for a while. Thank you to the Summerlin and Decatur teams for making this such a seamless and enjoyable process!

Tammy was very informative and helpful while going over the different sectionals. She also was kind enough to help scheme and plan the space and pull up numbers on the spot. Thank you Ashley Furniture!

Tammy was very helpful and knowledgeable about the products. We’re excited to receive our furniture! Thank you Ashley’s Furniture!

Tammy was very helpful ( and patient) throughout the entire process. She had an excellent knowledge of products. Very pleased with our purchase

I had a very pleasant experience. Asia was very polite, curious and knowledgeable. Thank you!

Liz Prada was kind, helpful, and bilingual (a plus!) We appreciate her answering our many questions. Ask for her the next time you come to this Ashley store.

Tammy gave me my best furniture shopping experience ever. She was knowledgeable, patient, kind and understood what our needs were. I will definitely be back to Ashley's Furniture store.

Tammy was very nice, helpful and had excellent customer service. I would recommend her to any of my friends and family. It was a pleasure working with her.

“We're committed to ensuring our customers have a smooth experience” … Funny. We ordered a dresser over a month ago and it has been a NIGHTMARE working with Ashley’s customer service. We received a call confirming it would be shipped out a couple days after we placed our order. They called us again the next day and stated there was an issue and was going to be delayed, returned the money to our account, then randomly tried to take it and put the order on hold again. They then let us know the new delivery date and then this was once again cancelled and the money returned. Finally they tried to pull the money again and put the order back on hold, we called them and we got the funds added, 2 days later they cancelled the order completely without a reason or a phone call. I’ve heard similar situations happen to many customers, as far back as 7 years!! Why does anyone order from them???

Our saleswoman was VERY HELPFUL and my husband and I many recliners. The ladies in finance were very friendly and nice especially the sweet black lady sitting at the counter. We all talked and laughed and took care of business. I will return. Thank you Ashley Homestore.

Tammy was so helpful. Went in for chest of drawers, she explained where they were. I needed a tape measure she was right there to help. Go see Tammy at Ashley's she will help you out. It was really nice.

Sales people will do anything to run your credit and accept offer and have no idea that they are opening accounts for you. My wife and I went in and spoke with Alex and he had no idea what he was doing with the application and signed my wife up for “CONCORA” account which we did not even agreed to apply to. He said he was just gonna print something out but instead he straight up opened up an account and now we have to shut down the account which then affects our credit score. Also they even say that ohhhhh this won’t affect your credit BS!!!!! It did a hard pull on my wife’s score. BE CAREFUL of doing applications here because they just sign you up for whatever they can get their sleazy hands on. Very very unprofessional

Finding the furnitures we needed with the help of David was great! He listened to our needs and provided useful information. Thank you!

Customer service is terrible. The communication is awful. I had an order that was supposed to be delivered the next week. I kept getting emails confirming my delivery date and then the day before we found out only part of the sectional was being delivered. After much calling we had to physically go into the store and talk to them to get them to wait until all of the pieces were in to deliver. They said we should receive a call within a day to confirm a new delivery date and also said if we need to call we can get the store by pushing “2”. Nope. Doesn’t work and no call for new delivery date. When I try to call and find out a new delivery date I’m on hold for 20 mins while they “look up my account”. It’s been 6 weeks and still no communication.

Tammy was amazing, she was able to answer every question and showed us multiple options of couches that we were looking for and ultimately got us to the perfect choice

Sales person was helpful. However was told I could have my sofa with in the week… I scheduled for 2 weeks out due to my job and then received a call the day before delivery that my sofa was delayed by 3 weeks… soooo what happened to it being available in one week???

David was very friendly and helpful in finding what we needed. He made our search enjoyable.

We haven't even got the couch they have rescheduled the drop off 2 times and still don't know why.

The home store in Vegas was fabulous. However the order itself has been nothing but issues.. when they first arrived to deliver (suppose to be all my furniture) I received only the couch the recliner and kitchen table. No chairs with that kitchen table. After calling Corp they apologized and said next delivery I should have all my items.. so they arrive a month later with my kitchen chairs the end table and rug. I ask the delivery company where the coffee table is and they had no clue.. I again call Corp and they gave me the answer well it’s on back order and we have no idea when u shall receive it.. this is the worst experience I have ever had with a furniture company.. the only reason I’m giving them 3 stars is because of the gentleman that sold me the furniture and quality of product. After paying 4k for furniture u would think they would want to keep me as a client and make it as smooth as possible but that has not been the case.

Nice

Tammy assisted us above and beyond.

I will never again order from Ashley Furniture. It has been nothing but a nightmare. We go to the store on 11/25 to order the living furniture we want that we found on the website, it says in stock, they tell us we can pick it up on Saturday 11/30. Great! We cancel our plans we had so we can go get it. The next day 11/26 I get a call saying that the items are not ready and we have to wait until 12/14 to pick them up. Uhhh why say they were in stock and ready then? Strike 1. So annoyed we go with it. Now I get a call on 12/09 saying that part of my order isn't in and won't be ready until 12/28. Another 2 weeks!! It was the recliner chair so even more annoyed we decide to deal with it because at least we can get the main parts of it, the sofa and loveseat. Ohhh wait I get another call on 12/10 now saying that the loveseat isn't available and that also has to be rescheduled to 12/28, oh but this one tries telling me that the sofa and recliner can still be picked up on 12/14. Um what?! I literally just got told the day before that the recliner wasn't available so what is it? She looks into, yes you're right both the recliner and loveseat are not available until the 28th. So you can make one trip (which is over an hour away, one way) to get the sofa on one day, and then go back another day to get the rest. So I called just now to reschedule everything to all the same day because that's a huge inconvenience to us. I have to call the store where I ordered the furniture to change my pickup date, but this is the number they gave me to call to change my pick up date if I had any problems with it. She finally figured it out because I wasn't calling someone else, but this is absolutely insane!! I will never ever go through Ashley furniture again nor recommend them to anyone I know! UPDATE ON 12/24: I emailed that email on the 12th that someone said oh let's try and fix this, yeah no reply back. I got a call just now, 3 days before I was scheduled to pick up my furniture, and get this the furniture is now discontinued, and I need to go the Ashley store to pick out new furniture!! Yeah, no, I don't think so! What an absolute headache.

Tammy was awesome, super patient, and gave me great info.

Horrible service. No communication over what you purchased or when you can go pick it up. Supposedly got a refund and the manager just wrote on a paper that I needed a refund and that’s it. It’s been eight days and still haven’t gotten a refund on my card.

So I went into the location picked out exactly what I wanted and did not receive what I asked for instead you guys brought the wrong couches. I’ve reached out and also went up there twice and was told “everything is going to be okay we are working on correcting this issue for you” still have not heard anything from nobody still have the wrong furniture in my house before the holidays.

Very professional and courteous service to assist me in picking out a couch. Excellent service. Looking forward to getting it delivered!

Excellent service!!! Need new furniture go visit Tammy she will get an awesome deal! Thank you Tammy again!

Loved the service given by Tammy. She gave me the space to look around without feeling that I was being rushed or obligated to buy anything.

This place has a huge selection of home Goods.

Felicia did an amazing today. Thank you for your help

Felicia did an amazing job great customer service Thank u n happy Holidays

Was the worst service from management I have ever experienced! Had ordered furniture at the end of Sept. 2024 and told the sales manager that I needed it delivered to Laughlin NV by the end of Oct.2024. No problem he said. I bought a total of just under $12000.00 worth of furniture. Everyone was happy. BTW, can I have a receipt for my order I asked? Oh, It is such a big order, we have to email it to you. OK…one day, two days, three days go by and no receipt. Called again and said there is a problem with their system and I will get it soon. Gave up on that and said just make sure that the order is OK and that I need it by October 30th. No problem. Called again Oct. 25 and said I close escrow on the 28th and am moving on the 30th, will it be there. He said they only deliver on Wednesdays to Laughlin, which would be the 2nd of Oct. OK…no call, no show! It wasn’t until I told them to cancel my order, that I bought from another Ashley in Arizona did I ever receive a callback from a customer service rep., not from the sales manager. They promise a great sales experience but fail in delivering the promise. Too bad for that store. BTW I already have my furniture from the Ashley in Bullhead City, AZ!

Loving my 3 piece sectional! Sales associate David and manager Donna were great! They both took the time to help me measure and make sure the right sofa would fit my home. David was very patient and gave me time to find the right sofa for me!

This has been an extremely frustrating and stressful process. About 7 weeks ago, I go into the store and order furniture for my new place. That part of the process was great. But two deliveries and several schedules for deliveries and I still have my mattress in the floor and sitting in a camping chair in the living room, and my furniture has not been delivered completely, to no fault of my own. I’ve spoken with many customer service agents over the month and a half…I may be getting the rest of my furniture next weekend, we will see! I don’t see ever buying from Ashley Furniture again, no one has even offered me any kind of discount or deals for all of my trouble and stress.Ive lost three Saturdays sitting at home waiting for furniture, now its going to be four.

Friendly and effective assistance in our search for the best love set.

I went in because I was in need of a couch. Tammy met me at the door and was a wonderful breath of fresh air. She was knowledgeable and took all my questions in stride and with a high level of patience. Definitely recommend this location and Tammy for any of your furniture needs!

We had a great experience with this store. We love our new couch!

I have to say that I'm extremely disappointed with the overall customer service that I have received. I helped my elderly parents pick out a high quality bed/mattress a couple of months ago and after "trying it out" for thirty days as required per the so-called awesome warranty, they were not able to get adjusted to the new bed and decided it would be best to upgrade the original purchase. The communication (or lack of) has been horrific. Local office is always waiting on the corporate office to "reply to their email." I even tried reaching out to Corporate myself and that was even worse. Had I known what I know now, I would have chosen a different store to help make their purchase. After two full weeks of back and forth, we are still waiting for them to figure out how to take the credit card payment for the additional fee's for the upgrade. VERY DISAPPOINTING!! Although I love Ashley furniture, I'm afraid my next purchase will be made someplace else due to the unacceptable customer service experience.

I purchased a table and chairs. It was delivered and I am very happy with my purchase.

Tammy and Daniel were amazing! I found the perfect set within my budget and cannot wait to have it delivered! Wonderful experience, thank you!

Both Tammy and Kymberlie were super super helpful! Would recommend them to everyone!

Very good customer service experience.

If I could give a zero, I would. I filed a claim for a broken lift chair, on August 30, 2024 it was approved for replacement by warranty company. As of today, Ashley furniture at 6425 N Decatur Blvd, Las Vegas, NV 89131 has NOT honored the claim. I purchased 2 of these lift chairs for my elderly parent because of health issues. I have called the store several times, and the calls are always transferred to the East Coast. The hours are 8 a.m. to 5 p.m. EST, which doesn't help me here in Las Vegas. Ashley furniture customer support system is the worst. They don't respond back to your calls. They'll promise you a date to call you back, that doesn't happen either. They'll promise you a date to tell you the status of your complaint. I still have not heard from Ashley as of November 30, 2024. In regards to a chair under warranty that should have been replaced in September. I will not be purchasing anything else from the Ashley furniture. Buyer be ware of purchases. Please be aware of any new purchases from Ashley furniture.

Easy transaction, just what we wanted.

Furnitures are great. But shipping and delivery is not ok. It took so long. Lastly it’s impossible to speak with a store person when you call. Making a million times of redialing. No answer. And no i don’t want to speak to a call center! It will re route you to a call center, I received your voicemail Sydney and yes I would like to cancel the love seat and bed headboard please. Thank you

Tammy was very helpful and patient. She made our shopping experience enjoyable!! We will be back!!

Tammy was great! She took time answering questions and showing different things. We Would be coming back to this store just on the costumer service we had with her.

(Translated by Google) 3 weeks ago I made my first purchase in this furniture store for a total of $7000 dollrs which I bought a living room, a bedroom and a mattress. I have been marking for them to come and check my armchairs since I found a small tear and since they are made of fabric I do not want to aga bigger pay insurance for each product I have already been waiting for 1 week and they do not solve anything my bedroom started with noises every time I go to bed or at night I move from place to place I hear noises as if I were old I open it so they can come and check and They just ignore me, they sent me emails that they will be in communication with me by email, the worst experience I have had with this furniture store, they only take your money but they don't care about anything the customer needs with the purchase of the furniture. (Original) Hace 3 semana ise mi primera compra en esta mueblería del total de $7000 dollrs lo cual compré una sala, una recámara y un colchón he estado marcando para que vengan ha checarme mis sillones ya que encontré una pequeña rompída y como son de tela no quiero se aga más grande pague aseguranza por cada producto ya tengo 1 semana en espera y no me resuelven nada mi recámara comenzó con ruidos cada que me acuesto ho por las noches me muevo de lugar se olle ruidos como si estuviera vieja ablo para que vengan ya checar y solo me ignoran me mandó correos que ellos estarán en comunicación conmigo por medio de correo electrónico la peor experiencia me he estado llevando con esta mueblería solo toman tu dinero pero no les importa nada de lo que el cliente necesite con la compra de los muebles

I love my new furniture. Alex made my buying experience a pleasant one. Thank you

Alex did a great job helping us find a bedroom set and getting the best deal possible!

Liz helped us and was great. We needed a new sofa, and she helped find us everything on our list. Price was reasonable and service was excellent.

Excelente customer service.

Tammy had been great to us!

Angela and Tammy did an amazing job helping us choose the right sectional for our home.

I bought a pull out sleeper couch. The pull out function broke in the first 2 years. I have been going through their warranty program and they came out 2 separate times to verify if it could be fixed or needed replacement. We'll 2 months go by they said I was getting a new couch bc they don't have my couch part available anymore. It's now been months and ASHLEY FURNITURE had declined to give the warranty the documents needed to get me a new couch. THEY DO NOT CARE ABOUT THEIR WARRANTY THEY DO NOT DO THINGS IN A TIMELY MANNER. I still haven't gotten a response to the warranty claim and it's been 5 months since I started the process. DO NOT BUY FURNITURE HERE GO TO RC Willey they actually honor their warranties and they fix things in a week or 2 max.

Furniture is great an at good prices. I’m just looking today a will be back when my home is finished. Tammy was my sells person an she was amazing

I am a shopper that requires a great deal of time when making large purchases. It drives myself nuts, and I appreciate the time that the sales lady name Tammy showed a lot of patience on my behalf. Her Manager, was absolutely terrific!

DELIVERY -Horrible (So Far) but will update! Purchase Process -GREAT Desperately needed recliner to soothe back pain. Tammy was great help finding the right piece and Kimberly in the front office was phenomenal as well. Such blessings! Part 2. Question. Does Ashley not make enough off of high interest yielding purchases to upgrade their logistics and delivery notification system? One week later. Greatly anticipating delivery of chair TODAY 9/6 as was discussed when purchasing. Called to find out it had been rescheduled for 9/19 although no email or phone notification had been given. Asked for deduction of delivery fee but that was not available. I understand that holidays and delivery schedules can adjust. I understand that life happens. But I had a similar issue with a purchase for my mother a year ago. Promised Date extended. If this is the norm tell us, deliveries have been running late or whatever. I could have selected something different. It was definately an upgrade from my original purchase intention. But like a kid in a candy shop (with extensive back pain ) I am a bit disappointed. Is it worth canceling and starting over? No. Is it the anticipated comfort next week worth the wait? Yes, I believe so! Is that the best experience I would offer to my constituents or customers? Absolutely not! Technology can be coded to shoot out an email stating the delivery date has changed. Ashley …y’all can do better!!

Angela is GOATED, best rep 💯💯💯🐐🐐🐐

"My experience at Ashley Furniture with Benz was excellent. He was knowledgeable, attentive, and made the entire process smooth and enjoyable. Highly recommend!"

We had a great experience with David!!! He’s a. Great salesman and more importantly a great person!!! If you need to buy furniture from Ashley’s in Shadow Mountain, ask for David and you can thank me later!!!

Walked in and had Angela Z. greet us. Told her what we wanted and she sent us directly to the couch we wanted and ended up purchasing. Set us up with everything and knew everything we asked. Quick and easy. 10 out of 5 stars!

Angie helped me with my needs and she’s knowledgeable and customer friendly.

Angela was great in helping us get what we wanted and at the price we were happy with. She was very patient and respectful through your process and highly recommend!

Alex was awesome assistance and help. Made everything simple and answered all our questions. Helped my wife and I find the perfect furniture. Didn't pressure us or hound us. Simply was available for help and assisted us in every step of the way. Will definitely come back. He needs a raise.

Great experience shopping. Our agent David was very welcoming and was able to find us the perfect living room set. Will be back again for more furniture in the future.

Friendly and helpful.

Alex was amazing, helped get me on the right track to outfit my new place

Liz Prado was extremely helpful with our purchase of an electronic recliner. She offered great knowledge of the recliner for my issues with my back. We were very happy she took the time to walk us around the store. This location has beautiful furniture selections too.

Sale representative very helpful! Receptionist not welcoming at all!

Great selection, great prices and great sales staff.

Angela was awesome! She was so helpful and I would definitely do business here again!

Fantastic service, beautiful store. Angie is FABULOUS!

Impossible to get a hold of them on the phone. I will never order from them again

Did a walk-in to look at couches to replace our old sectional and Angela was the first person to greet us in. With two dogs at home and a growing baby, she helped us find the perfect couch that fit our needs within our budget. She was very quick with answering our questions and listened to all our concerns. It was our first time shopping in Ashley’s and we’d definitely go back after todays service!

Mike was amazing helping us find the right furniture! He is very patient and extremely professional!

I have used this Ashley's location several times for my furniture. I've always been very happy with the quality of service. The associates are very informed about the products they sell, and very helpful in suggestions.

Very helpful. Angela answered all of our questions. She was knowledgeable and helpeful through the process and helped us purchase a new love seat and sofa. Thank you! We will be back!

Angie was a great help, so friendy, and answered all our questions. A wonderful addition to your company.

Alex was the absolute best. He helped us find the exact pieces we needed. If you buy from Ashley’s ask for Alex he knows exactly what he’s doing and he’s good at it. So happy with my experience and his help and attention the entire time.

Angie was very helpful with all my selection and was in&out shorter than I expected. Will defiinitely come back for future purchases!!!

Large inventory, friendly service

Had a great experience with Daniel Diaz at Ashley Homestore. He was patient as we couldn't close our purchase due to having a prior engagement we had to make but he put our furniture on hold for the night until we could return the next day. Overall, it was great working with Daniel and Ashly had a nice selection of choices.

Buying at Ashley was a great experience. Dave was very helpful and made purchasing our new couch very easy!

Alex was fantastic!! Best salesperson ever. Loved my experience.

Benz was the associate who helped my daughter and I. We were so pleased with the options we saw but greatly appreciate the furniture we left out with. It wasn’t too expensive nor did we wait a long time before we were acknowledged

Liz was very helpful today, guided me through my mattress purchase.

(Translated by Google) Excellent very good service and customer service (Original) Excelente muy buen servicio y atención al cliente

Angela was very helpful in picking out a good set of barstools for us. I appreciated her processing my order quickly despite her manager not responding to her call to verify the order. Much appreciated Angela.

I had an amazing experience. Johnay was so welcoming, extremely helpful & friendly. The manager was really friendly as well. I would definitely recommend coming to this location.

Liz was a fantastic help in finding what we needed. She is knowledgeable about items in the store, and was extremely friendly and helpful. Next time we’re looking for something new, we’ll be stopping to see Liz. Thank you!

First time to the location but long time customer to Ashley. The location is very ok because it has all I am looking for and very close to where I live. Good customer service.

I have had a great experience at the Decatur location. Angela provided great service!!! I will came again!

Liz Prada was phenomenal! Her customer service ability and kindness is unrivaled in the industry! We’ve bought a lot of furniture all over the Las Vegas Valley! Great care/great product/great experience!

Angie is amazing. We’ve gone to her three times and every time it’s been very professional and efficient.

We are furnishing an entire new home. We spent over 3 hours shopping. Daniel helped us throughout and was top tier!

Love this place! we have been getting all our furniture here for that last 5 years. People greet you when you walk in and do what they can to help you find what you need. Alex was super patient as we tried every mattress and pillow, never showing frustration at us taking our time and Dawn was fantastic at walking us through the benefits of getting a top brand mattress. It helps knowing that they use the products that they sell.

Alex and the manager Dawn helped us get our new mattress! Thus was the best experience I've ever had shopping for a mattress. They were kind, curteous, patient, and very helpful! Thank you both so much!!

The only reason for leaving 4 stars instead of 5 is I was not told until I had paid that I had to go downtown to pick up the furniture. AND when I got there I had to load it myself - they will ASSIST. Fortunately they actually did help me because I didn't take anyone with me and I am in my late 60's. Good people to work with just a lack of communication.

Angelic Angela was my angel for the day. She stuck by me brought over pieces that I was interested in so I could see what they looked like with couches of interest and I was really grateful for her help and expertise. She’s a stellar employee!

Great service! Chris was wonderful and answered my 101 questions lol. Love my new dining room set.

Liz Prada was very helpful and very patient and very knowledgeable. She is an asset to your company and we will definitely be back and ask for her again in the future.

Dave was knowledgeable and very friendly! He helped us find what what we were looking for!

Alex was very helping and professional

Johnay was so patient and helpful with my couch selection. She was knowledgeable and friendly. Highly recommend!!

Angela was great! A+

(Translated by Google) Thanks for the attention Liz Prada (Original) Gracias por la atencion de Liz Prada

Liz Prada was very helpful and helped my parents with translations and explaining how it all works

Unfortunately, I need to edit my previous five-star review. While the actual sales process was exceptional, everything afterwards has been absolute nightmare. Our furniture had to come in three different shipments, and nearly a month out, we’re still awaiting a few pieces. When our son’s bed set was delivered, the installers did hundreds of dollars in damage to our stairs (before we had even moved in) and left without saying a word. Ashley responded to our concern three weeks ago but has yet to follow up on compensation or resolution. Additionally, they forgot to bring an electrical cable for our son’s bed, which took almost three weeks, multiple email exchanges, and one incredibly rude technician visit to replace. The post-sale experience has completely soured us on Ashley, and we will never buy from them again.

Benz was very helpful. 10/10 recommend !!!

Angie

Benz was very attentive and helped my family get a new bedroom set! Great service!

Liz was great!

Janay was very helpful and professional. She was patient in helping find exact what we were looking for. She was not over pushy. Greatly appreciated

Alex took the time to listen to my needs and explained all of the features of each product!

Super easy process, Benz was hilarious and made the whole process fun

David was so helpful and made our purchase experience painless!

Liz Prada was awesome! She didnt pressure us to buy anything. We ended up buying a dresser and some end tables and she was very helpful throighout the whole process

Alex was welcoming and a great help. I was able to describe what I was looking for and he took me straight to different options, I was impressed with how well he knew the stock. He also checked availability of items as we went.

David was attentive, informative and made our shopping experience fun and enjoyable! We have been shopping at this store for years and are always impressed with the customer service and quality of furniture.

My sales rep was phenomenal. Johnay was great.

We just bought a new dining table and chairs and living room tables and received superior customer service at this store.

Benz was a great associate. He wasn’t pushy and was helpful in answering our answers about delivery/setup and type of material the furniture was made out of.

Benz did a great job. Helped us out a lot.

(Translated by Google) Ask for Liz Prada Excellent attitude (Original) Pregunta por Liz Prada Excelente actitud

I just bought a new house and I was in desperate need of furniture. I had heard good things about Ashley Homestore from co-workers. I came in and had an amazing experience. The selection, incentives, and sales were great. The Store Associate Mike Glover was great. He took a tremendous amount of time to walk me through everything. He and Dawn were both super knowledgeable and friendly. I'm not good at home styles and decor, so they had great insights and provided me with many options. They helped me pick, coordinate, and match everything I needed to furnish my new home. Delivery options are good too- it helps make the entire experience easy.

This was the easiest purchase at Ashley Furniture or any furniture store that I’ve ever visited the manager Dawn and her assistant Alex Incredible to work with I was in and out in 15 minutes with what I wanted to purchase being delivered five days later. Hope to come back to get a second chair within the next week.

The sale person Benz was very nice and extremely helpful

Mike was very helpful with the purchase of a bedroom set. He was respectful and professional. Very pleased with this experience!

Look for Mr. Benz for assistance if you need a furniture or anything. Very nice guy and he’ll hook you up! 👍🏻

Angie was very helpful and super nice.

Alex was very helpful

Amazing Experience! Second time buying furniture from this store. Everything is quick and easy.

Mrs. Prada was amazing!

Johnya was very knowledgeable & the entire purchase experience was a very smooth process

Benz was super helpful! He gave us room to shop but was ready to answer all our questions when we were ready. Easy and smooth buying experience.

Very good customer service!

AMAZING! Helped with everything my wife and I wanted. Made our experience perfect.

I had a fantastic experience with Liz Prada! From the moment I walked in, I was greeted warmly and felt genuinely valued as a customer. Liz Prada is incredibly knowledgeable about their products and took the time to understand my needs and preferences. She offered helpful suggestions without being pushy, which I really appreciated. Liz provided exceptional service and made sure I had no questions left about any products. Kudos to the team at Ashley for their professionalism, friendliness, and dedication to customer satisfaction

(Translated by Google) Excellent help and guidance, Angie Ramos (Original) Una excellent ayuda y orientation ,Angie Ramos

Angie worked with us and was very helpful.

I must say I'm not fond of sales people, but Liz Prada was amazing. She wasn't pushy and listened. Purchased a bed & dresser. A smooth and wonderful experience. I highly recommend you ask for Liz.

Benz was amazing and so helpful in making the right choice for our coach. He was so patient and answered all of our questions.

Came in ro buy a bedroom set and was quickly shown what we were looking for by Tiffany. It was a seamless transaction.

Thank you Mike ,thank you for making our shopping experience easy and fun !

Liz Prada has amazing customer service and went above and beyond with helping my family settle on a furniture set.

Amazing, Liz Prada

Angie was super helpful as soon as we walked in, she greeted us professionally and immediately started showing us our options for couches. She was very patient and circled the store with us a few times until we were able to make a decision on what we wanted. Definitely recommend working with her and she’s bilingual (spanish)!!

Benz, our sales associate was great!! Super helpful and knowledgeable. I can’t wait to get our furniture. I would definitely come back here to furnish the rest of our home. I’ve got my eye on the big, soft fluffy couch. This meant a lot to my little family. We have struggled a lot since Covid and having the chance to get back on our feet is so inspiring. Thank you Benz and Ashley furniture for a good experience.

Outstanding job customer service will be buying again from Ashley furniture in the future. Thank you.

Daniel was wonderful to work with. He answered every question with patience, was efficient and very friendly.

Good customer service Liz

(Translated by Google) Liz Prada attended us very attentively, excellent service😊 (Original) Nos atendió Liz Prada muy atenta, excelente servicio😊

Liz Prada was very helpful and answered all my questions.

I decided to go to Ashley furniture to check for some accent chairs to change up my living room area. Tiffany greeted me and asked how she could help me. I told what I was looking for and she should be several options a dn save the best for last. She showed me these fantastic rocking chairs that will complement my living space and go with my barrel coffee tables. She was super friendly and made everything super easy. So glad I stopped in and worked with her. She's awesome and gave me a great experience!

Very happy with our purchase. Prada was very helpful! Make sure to look for her when you are planning to purchase anything. She is very easy to talk to and will tell you what you need to know and make sure you get the best deal for your budget!

Moving from mt to Las Vegas stopped in to shop . We had the pleasure of working with Angela. She was helpful , Knowledgeable and great to work with !

Our second time working with Alex. He always listens to our needs and shows us options. No hard sell. We don't feel rushed to make decisions. We hope to work with Alex again.

Beautiful displays and rhe sales staff are very helpful without being pushy.

Angie was amazing knew exactly what we wanted and pointed us to a great purchase

Alex was very nice, patient and professional.

Tiffany answered all of our questions and helped confirm our selection. Which is why we returned and made the purchase from her.

Tiffany was so wonderful to work with, patient and didn't make us feel rushed.

Awesome experience

Excellent customer service.

David was amazing!! Really was informative and helped us find the perfect couch and bedroom set!

Tiffany did a great job helping us find exactly what we were looking for!!!

Tiffany was absolutely amazing and extremely patient. Answered all of my questions and even offered great suggestions!!

First time we stopped in the salesman was way too pushy. Came in a few weeks later and had a much better experience.

Very patient, and welcoming. Highly recommend coming in even if your unsure of what your looking for.

Went to Decatur 215 location. I would give David more than 5 stars if I could!!! Such a sweetheart. Finds you exactly what you need! Easy, In and out! Ask for David.

Johnay understood my wants and needs completely making the shopping and purchasing process easy!

Had a wonderful experience today! Our sales associate was Angie and she was extremely helpful. She allowed us to run home and measure our living space and was willing to hold the couch for us until we came back. Couldn’t have been happier with our purchase and visit.

Excellent experience at Ashley Store, Centennial Hills 🤩 Thank you Benz Abino.

Angie was very helpful in assisting me in picking the product I was looking for. Great personality and professional.

Great service from Mike. Happy with the furniture selection and people working there.

(Translated by Google) Angie's attention was very comfortable!! (Original) Muy confortable la atención de Angie !!

Thank you Tiffany for your patience and help. You Rock!!!

Liz was wonderful! Made everything so quick and easy! Will definitely be coming back and asking for her!

Johnay was terrific! She waited patiently while we considered all our options and colors. She answered all our questions with ease and guided us to the exact furnishings we were looking for. A great shopping experience! 5 stars.⭐️ ⭐️⭐️⭐️⭐️

Michael our salesman was fantastic!

Benz was extremely helpful. He gave me insight to the different fabrics and how they aged based on previous sales. He allowed me to move things around to visualize the set up of different furniture based on my house situation. Benz also worked with me on how things will be delivered and/or picked up and allowed me to choose the best multi options to get my furniture quicker. Great experience overall.

Alex Was very helpful nice

Angie was wonderful!! She helped us pick the perfect couch and kitchen table set. She was very clear with how the protection plan works and spoke Spanish. 10/10 recommend !

The sales experience today was really great. I was treated with respect and not suffocated. The associate (Angela) that helped me was amazing.

Liz was very helpful in selecting wall art. She was able to determine our style and recommend different pieces. Thanks Liz.

Liz was very friendly and helpful during the buying process

Liz was very helpful and answered all questions and concerns we had! Thank you Liz

David was super helpful!! Great customer service and great products! Thank you!

Johnay was amazing, answered all of my questions and gave so many options! Thank you!!

Great service from Alex. Thank you

Alex at Ashley furniture Centennial location was great. He helped us choose great home items. He was very polite, professional, and patient. Alina P.

Great customer service, Thank You Liz 😊

Angie has made our shopping experience awesome can say thank you enough.

Alex was an excellent host today. He helped us find the perfect couch for our new home!

Very lovely store! I came in and was attended to and warmly greeted. I came in looking for something specific and although I couldn’t find much within my price range, I wasn’t at all pushed to purchase anything. Thank you to Tiffany and David for their excellent customer service!

Tiffany was absolutely amazing! She helped us from 0 to 100. Would 10/10 recommend

Angie was very helpful and kind. Found us the perfect coffee table!

Great service, great prizes and selections. Thank you.

Very helpful and knowledgeable. They walked with us through the entire store 8 times and didn’t complain! Tiffany was amazing!

Came to Ashley Furniture looking for sitting chairs and table for our bedroom area. We were promptly met at the front as we entered the store by Tiffany. She was the perfect sales / service person answering our questions and providing suggestions when asked. I would recommend asking for her if you visit the store. I guarantee you will not be disappointed and will find the perfect piece of furniture to meet your needs!

David was a big help to help me find my furniture needs. I am happy with my purchase and I would do business with him again!

David did an amazing job helping me out ! Very patient, wasn’t pushy at all trying to make you buy anything, and did a great job answering any questions I had. Great service !

A very nice salesman named Mike Glover assisted my wife and I regarding beds. He is so knowledgeable that we will soon make a decision based on his expertise alone. When we are ready to buy we will be back at Ashley’s and with Mike. He is a uch an asset to the company.

Johnay was incredibly helpful and was friendly since the start! If anyone is around this Ashley Homestore on N Decatur, I recommend her!

Amazing experience with Tiffany ! Helped me get my first couch!

Had a great couch shopping experience because of David! He was patient and got us the best lowest deal for us.

Mike Glover at the Decatur Blvd store was a true customer service professional. He was knowledgeable and very responsive to our purchase needs. He also provided us additional information for a future purchase. He went above and beyond.

Angela is perfect

That one lady liz was great

Quick professional service from Angie Ramos

Very knowledgeable, outstanding service. Thank you!

Came in to browse and left with furniture! Mike was very helpful and not at all pushy. He helped us with pricing and got us a great deal too. Very appreciative of him and grateful for coming in today.

GO SEE ANGIE!!! Very sweet, very helpful, and very informative about the products and plans Ashley’s furniture has available. We walked in to browse around and left very satisfied with the items we purchased!!

Tiffany provided excellent customer service

Angie was amazing! She checked on us while shopping and was very informative.

Angela was such a great sales person. 1000000/10 recommended!!!!. THANKS AGAIN.

We could not asked anyone better than Ms. Tiffany Gardner to help us with our little home improvement. She’s so knowledgeable and helpful. We are grateful for her and wish to see her again on our next visit. If you’re in need of assistance at Ashley Home Store (Decatur/215), asked for Ms. Tiffany Gardner. I promise, you won’t regret it 😉.

Love our ASHLEYS STORE every time we go in we get excellent customer service from Dawn the store manager and from David salesperson!

Angie Ramos Excellent sale person

Liz was wonderful and made sure we found exactly what we needed and was very friendly and knowledgeable on our needs and made sure we got what we needed .And we will definitely be back very soon to see her to buy more furniture .Ask for Liz❤️

Liz had the BEST personality. From the time we walked in. She was wonderful and we had the best experience. She helped us through the whole process and make sure we got everything that we needed. We were in and out within 25 minutes with exactly what we need it. She is very friendly and nice and made the trip pleasant.

During my recent visit to Ashley HomeStore, in search of the perfect recliner, I had the fortune of being assisted by Johnay, whose expertise and customer service were exceptional. Her warm welcome, combined with a deep understanding of their selection, made me feel valued and understood. She listened intently to my needs, guiding me through the options with insightful recommendations, ensuring the process was tailored to finding a recliner that matched my preferences perfectly. The recliner I chose, thanks to Johnay's advice, has been an excellent addition to my home. Her professionalism extended beyond the sale, with a follow-up to ensure satisfaction with my purchase, highlighting her commitment to exceptional customer service. For anyone seeking quality furniture with a personalized shopping experience, Johnay at Ashley HomeStore is highly recommended. Her dedication and friendly approach not only made my shopping experience enjoyable but also remarkably memorable.

Seller was so nice didn’t push me I got my time to decided by my own seller’s name Angie Ramos

Johnay was very helpful. She exceeded my expectations ⭐️⭐️⭐️⭐️⭐️ we need more people like Johnay 😊

Angela was a very helpful associate. She helped me find 2 bedroom sets and although the original set I really liked was discontinued she showed me great alternatives.

Great experience! Alex was knowledgeable and listened to what I wanted rather than trying to sell me something more expensive. I’ll definitely come here to work with Alex again.

Johnay helped us today finding a dining table and bedroom set. She was super patient and helped walk us through the whole process!

Great customer service, when you have issues they will help get it resolved in a timely fashion!

Angie Ramos did a great job in helping us with our purchases.

That's funny that you would say to please reach out to you and then not provide a phone number. I did call customer service again and to be honest this is probably the ninth time this time I'm hearing that I never officially canceled the order so they're going to get that started today and it'll be 21 days before I get my money back. What I really want to know is why do I need to contact you for a 10th time to ask for what I ask for the first time which is a full refund on an order that was paid in full. Let's be clear I don't have your furniture but you have my money. So please don't offer me your empty apologies or ask me to contact you YET again. What could I say any differently than the first 9 times I called? Just please refund my money and we never have to do business again. Horrific experience. I was going to order online but they kept mentioning the orange event. When I asked what that was no one had an answer but they were like if you go in store there will be sales and giveaways and so forth and so on. So I went in and you can see what the giveaway was. Picture below... So I decided I would still order there. There was no price difference than if I would have ordered it online and the Sales guy was slow in the store to get my order in. He confirmed it verbally still ordered the wrong sofa. I told the guys when they came to deliver it they put it back on the truck. Now I'm stuck because I don't have the furniture and they don't want to offer me a refund. So I called the store and they finally answered after 2 days of not answering and they told me I have to come in to do paperwork. I've been ill and I don't want to drive all the way back up there. I asked them to email me the documents and they said no. They really just pushing me to get another order in but at this point I just want my money back. At one point one of the people I talked to told me to take pictures of the incorrect sofa received and I was like I don't have it. They put it back on the truck and returned it. It's been a fiasco all the way around. At this point I have no sofa in my living room and they have my money. PS there was no way for me to know that he had the wrong sofa ordered because it's just numbers there wasn't a description. Otherwise I could have seen I was getting the wrong one and I could have stopped it before it got delivered. That's my empty living room with a coffee table that was delivered the day after the sofa which I can't put together yet. I'm also having company so that'll be real nice...

Benz was our salesperson. He was patient and not pushy. He gave us our space while we perused the entire floor, and we took our time, too. He quietly stayed in the distance, and when we were ready to ask questions, he made himself available to help answer them. We have always appreciated the furniture from Ashley. You do get what you pay for. I highly recommend Ashley for your furniture needs and ask for BENZ when you stop by. Ashley has a variety of furniture to fit any budget. I hope the delivery staff will be a 5 star service also. We shall see.

Mr. Benz was super helpful and we will definitely go back to shop there!

Great customer service

Great experience, Michael Glover was informative, knowledgeable and Great customer service! Anytime I shop at Ashley's Furniture I will request Michael for his assistance! Easy, informative, shopping. I found the perfect Bedroom Set and mattress! Thanks again Michael!

Angela was very friendly and helpful all along the way.

Liz was amazing!! And can't wait for our couch!

Loved working with Benz. Was able to make quick work of our purchase. We were able to get in and out within an hour with his help. Highly reccomend working with him.

Tiffany was amazing, very patient and understanding with our need to furnish a facility

Customer Service was good.

Had a rough time with old store with protection plan but got it resolved thanks to the great customer service of ashley in Vegas. Bre and cydney helped me by contacting old store and trying to route up to get best result. Had to get another replacement but i didn't come out if pocket of anything thankfully. I am so happy and would give 10/10 for the customer service i experienced.

Great experience! Salesman Mike was fantastic! Highly recommended shopping here!

Angie was amazing and so very helpful!

Ask for Benz. He’s the best. Very knowledgeable and no pressure. Best shopping experience in a long time.

Great sales experience 😁 Highly recommend!

DJay provided great customer Customer Service and when I needed to make a change to the sofa that I bought he was right there he didn’t crowd me and I was allowed to make a nonpressure decision and the sofa that I wanted from my new home.

Alex was great to deal with. Made the process easy.

Wonderful experience, extremely helpful and very friendly and knowledgeable

Bought couches, two dining tables with the help of Benz, his customer service is on point and actually someone who has customer service skills and enjoy of what he does. I know they're sales people but the last time I visited there, I exited right out as I was not fond of people who are lackluster even when I know exactly what I want to buy. I'm there for an experience, some may argue but customer service is important to me. The couch I bought was nice and huge, just what we needed. I bought two of the Isanti dining set and they're beautiful, I love the real wood. No issues so far.

I have met Benz Abino, and he took care of my needs and was so nice. I loved his services.

DJ was very friendly. Professional, & knowledgeable about the furniture. Stress free sales.

Very cool store with lots to pick from. It was an even better experience because Angela was super helpful with many options and advice. I completely recommend this store and the knowledge of Angela 😇✨

Angela from Ashley Furniture on N. Decatur was amazing. She made us laugh, made the experience about buying a bed about us, she listened to our needs and took the time to explain everything. Please visit the store and ask for Angela!

D.M. did it again, helped us the exact adjustable bed we wanted and the delivery date fits our schedule. Just like our new couch.

Liz Prada was amazing and very knowledgeable on the furniture collections.

Alex was wonderful pleasant and not a pushy salesman

Nicer furniture than ikea and actually cheaper

Thank you for all you do, thank you for the customer service. Tiexier gets 5 stars Always pleasant and ready to answer all my questions. Kimberly had everything set for us, at check out. My husband to be and I appreciate you ❤️

Great service from Angie!

Awesome customer service!! Tiffany and customer service were stellar, fast and efficient. HIGHLY RECOMMEND!!

Tiffany was a joy to work with. Very helpful, knowledgeable, and very nice!!! … the store is clean and kept up nicely!! Highly recommend!! 5 stars

David Buckley was amazing. Great attitude and Sevice. Thank you

Alex made it fast and easy, gives space if you’d like it, was there to answer questions but not trying to hustle you.

very happy customer of 20 years! Michael was fantastic, helpful and didn’t hover as we shopped. Another fantastic experience!

Alex Khan was very helpful and showed me several options before making a purchase. I like how he presented himself and lead me to the furniture I needed. I will definitely refer friends and family to him. Thank you for your service.

Alex was pleasant and very helpful

Tiffany was very helpful and informative.

We loved our visit to Ashley’s. We were walking just to check things out we had already stopped at living spaces and bob’s. We also have been looking online. We found the perfect couch. Mike helped us and he was honest and not pushy at all we felt very comfortable. Our secitional was so much lower than everywhere else we looked.

Angie help us to get through and she did thank you Angie

We purchased a bed and mattress today at Ashley Furniture at the North Decatur location. We had the pleasure of working with Angie. She was professional, friendly and very knowledgeable. The whole experience was so positive and Angie made the shopping and purchase so pleasant. We will definitely recommend her to our friends.

Kymberlie Kimble helped me with updating my invoice in a timely manner. She was very patient and knowledgeable. While I was there, a customer that didn't understand his charges was confused and upset. So, both Kymberlie and the Manager (Terrance) handled the customer with the utmost professionalism by keeping their tone even and explained over and over the process until the customer understood. That's what you call "GOOD TEAMWORK!!" 👍

Friendly service, no hard sell.

Benz was very patient with me as I kept changing my mind. Very efficient as well.

The store employees were great. The delivery experience was horrible. The guys damaged my home and I’m still waiting for a response on when the repairs will take place. My dinette set was damaged it was delivered while it was raining out chairs were left out in the rain partially covered and table also damaged. Thankfully I have a warranty I seriously doubt if that would be replaced without. This is my first and last time doing business with Ashley Furniture

If you go to Ashely’s furniture, please do yourself a favor and ask for Mike!! We walked in a couple of weeks ago excited to buy bunch of new furniture as we were in the midst of closing on our new home. Mike was very patient and extremely helpful, me and my partner are a handful because we are very picky lol but Mike just made us feel super comfortable to express any questions about pricing and styles , colors and even customizing! even though he knew we weren’t buying anything for a few weeks he still gave us attention as if we were going to purchase the day of. This man went above and beyond , we finally closed on our home and we were able to buy everything we needed at Ashley’s to enjoy our new home! Mike is your guy!

My wife and I visited 5 furniture stores in a 3 day period in Las Vegas trying to find a sectional couch. The last store we visited was Ashley Furniture. When we walked in the door we met Mike Glover, and all of the frustration and hassle we encountered in the previous 4 furniture stores disappeared. Mike greeted us, and I guess he could tell we were tired of shopping in furniture stores. He was polite, friendly and professional, and most of all patient. He was so easy to talk to, and he took time to listen and understand what we wanted in a sectional. We picked out our 1st, 2nd and 3rd choices, and we finally decided on one particular couch, and started the paperwork. After we had all the paperwork completed, my wife found another couch she really wanted. Mike very patiently deleted all the work he had just completed, and started over with the new couch. I really felt like Mike was working for us, not for Ashley. I really trust Mike, his opinions, his advice, I wish we had found him before we started looking for furniture. He made the entire purchase process easy and enjoyable. He found ways for us to save money and managed to get the couch delivered in an acceptable time frame. If you need furniture, I would quickly recommend you to go to Ashley furniture on Decatur Blvd and ask for Mike Glover. This is a guy you can trust.

We had a wonderful shopping experience penitence. Our sale asso crate was great and patient with us.

Daniel was very patient and made the buying process easy once we decided on a piece of furniture. He was also very thorough in explaining the home delivery process.

Alex was very patient and took his time to assist me without frustration or hurrying me along.

We received excellent customer service by Johany. Thanks so much for your help!!

Angie was very helpful ! Great selection

Outstanding service

Great holiday sale! Johnny was absolutely fantastic! We bought a whole living room set!

Alex was amazing at helping us find a couch

Worked with Alex!! Super amazing guy, I can’t recommend him enough!

Great customer service, Daniel is great!!

David was absolutely amazing. He went above and beyond to help me make a decision on a couch. Highly recommend going to see him if your in the market for furniture.

Great and reliable service

My husband and I went shopping today for a new couch, and Benz provided amazing assistance. He patiently answered all of our numerous questions, even when we asked the same ones multiple times. Benz was extremely kind, attentive, and always available to help whenever we needed it! Thank you so much, Benz. Although we didn't make a purchase today, we will definitely return because of your excellent service!

My experience at Ashley North Vegas was good. Sales associate Tiffany G. was extremely pleasant, down to earth, and sincerely wanted to provide assistance and support. While prices in general are typically high in my opinion I do enjoy my experience when I visit Ashely.

Angie is awesome. She was very kind and patient when getting the furniture! We went back and forth via text and I came in and she was ready to go! Thx Angie for helping me and we love our furniture!

Very nice. Very helpful

Daniel Diaz Excelente job

Benz Abino was very professional, courteous, knowledgeable and to the point, I appreciated his help. The Store Manager Terrance and the Regional Director Jeremy were very customer oriented as well. They provided a military discount and are working to get more discounts for military and first responders and implement that in the near future. Thank you for all your help!!

Alex helped us find the perfect chairs for our dining room and table. He was professional, informative and a pleasure to work with.

Angela was great!! She was very helpful .

Terrible experience all of it. Sold me furniture and said it would be delivered on a certain date then didn't deliver. Sold me a TV stand with fire place insert charged me for delivery and setup but would not setup and install. Took my money and blew me off. No class. Don't shop there. Bait and switch company.

Overall I had a great experience with Alex. Alex was very informative and proficient at his job. Highly recommend!

Amazing service. Thank you Alex.

My service in the Ashley Store in North Las Vegas was excellent. Mike was personable, helpful, and patient. He was not pushy and walked me through each step.

Salesman was not pushy and actually helpful. We Also needed the help of warehouseman who was very helpful too. It was nice not being pressures and actually getting some quality help.

David was the person who took care of us, he was very attentive and friendly and helped us find the best option in the furniture we were looking for. Excellent service from this kind gentleman. Without a doubt, I'll be back soon!

I was greeted at the door as I entered the store. The sales rep listened carefully as I explained what I needed. He stayed with me all thru the selection process and even managed a discount on my order. No complaints. Service was focused and excellent.

David Buckley was just the most amazing associate. My wife and I purchased a new bed and a sectional. David was very knowledgeable about all of the different types of furniture and helped to make our new house, a home (below budget too!).

Very good experience! Daniel was very helpful :)

My experience was actually made so much easier and simpler because of Tiffany. She was friendly, professional, and with me the whole way. Can’t sing her praises enough

Mike was excellent and patient with me. I definitely recommend him.

Benz did a fantastic job! Defenitly recommend going to him for furniture shopping. Extremely experienced and well mannered.

Alex is awesome! Great experience.

David was phenomenal and found us all the right pieces of furniture we were looking for!

Tiffany was marvelous! A pleasant buying experience.

We had a very easy experience. Angie was terrific. We got the furniture we wanted and a good delivery date.

Daniel was very helpful and assisted me with what I was looking for . I always appreciate the professionalism of the associates. Thank you

David has been amazing customer service and customer support. Very patient and knowledgeable.

(Translated by Google) Angi was the person who helped us with the purchase of our dining room, super friendly, very attentive, I highly recommend them, 💕 (Original) Angi fue la persona que nos ayudo con la compra de nuestro comedor, super amable, muy atenta se las recomiendo muchísimo, 💕

Mr.Beizo was very helpful. Thank you for your patience and hospitality.

Friendly and professional service. Good experience.

Daniel was very helpful and knowledgeable in helping us with our mattress purchase. He was great

Alex is a wonderful salesperson and a fun person to deal with. He is professional and entertaining. He deserves a raise, lol

Mike was amazing and really helped my husband and I select our bedset and mattress. He answered all our questions, shared his experiences and went above and beyond with his customer service. I highly recommend coming to this store and requesting Mike for assistance. Thanks in Advance Blessings

Great experience with Mr. Daniel. He assisted us with every possibility to give us the lowest price! If ever want to shop at this location look for Mr. Daniel, I promise he is nice.

Benz is awesome! Make sure you ask for Benz when you shop at ashley located in centennial. 👍👍👍

Shopping experience at Ashley located in Decatur made easy if you are being helped by an awesome salesman. Benz is a great guy, he will recommend quality product without hurting so much of your pocket and he has sense of humor. If you go to Ashley in Decatur make sure you ask for BENZ.

This review is for the store on North Decatur Las Vegas. The staff took care of an issue I had with a lamp in the most expeditious and painless manner possible. Thank you Miss “K” and the other lady who’s name I unfortunately did not get.

Excellent customer service

Item arrived on time in good condition. Benz was a great salesman. We had our item shipped Fed Ex for free as Ashley’s home delivery charges are very high.

Staff were attentive during shopping, but sold me boxsprings with a tempurpedic mattress that would’ve voided my warranty. The store manager had to adjust my order and push back delivery to ensure I received the proper items with my bed after I discovered the issue. Delivery staff were on time, but didn’t bring shoe covers and walked through my house, including over brand new custom carpet, with dirty boots. Will likely find another furniture store as we replace furniture in additional rooms.

Great service. I felt Mike was very helpful and showed the many choices available.

Ashley has terrible warranty repair. Our couch was purchased 2 yrs ago. First year we had the repair man come out because one side of the couch was feeling broken and we paid for the warranty. He said nothing was broken. It has continued to get worse so we took the underneath material off to look again and this is what we found. The tiniest pieces of wood STAPLED together and had pieces completely detached and staples had loosened. The WORST CRAFTSMANSHIP I HAVE EVER SEEN!!!! I guess I should have known we were buying a couch from the dollar store furniture store but I’m furious we were talked into the warranty. Do not waste your money here!!! A couch should last longer than this even if it is cheaper than expensive builds!!!

Very attentive to buyers’ needs and desires

The salesmen that helped me at Ashley Furniture were really nice! I was helped by Alex during my first visit for our new loveseat, and then my husband and I were helped by David for the matching rocking recliner. They were both very patient and kind. They helped me find exactly what my husband and I needed! The delivery men were also very fast and efficient! All around we had a great experience, and if we ever need any good furniture in the future, we will definitely consider going back to Ashley! Thanks, guys! Keep up the good work!

My recent experience with David at Ashley Homestore was nothing short of exceptional. David’s customer service skills were truly fantastic; he never rushed us, ensuring we had ample time to explore the store and make an informed choice. His dedication to providing a personalized experience stood out as he leveraged his experience to guide us, preventing any potential missteps in our decision-making process. David’s patience was particularly commendable, especially when helping us navigate financing options for our sofa. His deep understanding of Ashley’s processes and proficiency with the POS system made the entire purchasing process seamless, efficient, and remarkably easy. I want to express my gratitude to David for helping us make the perfect purchase and kick-start the new year with an affordable and comfortable new sectional. His commitment to ensuring customer satisfaction and his ability to make the buying journey enjoyable is a testament to the outstanding service we received. If you’re in search of a stress-free shopping experience and expertise you can trust, I highly recommend seeking out David at Ashley Homestore.

Daniel was great and helpful. This is the second time he’s helped us and he has been really helpful.

David was very professional and helpful!!! Great service!!! Ask for David!!! He’s the Best!!

My family and I have shopped at this store since we first moved to Las Vegas in 2014, and throughout the years, we've purchased a new mattress, night stands, bed frame/set, and an area rug. For the most part, this store has definitely delivered with respect to product quality and service. But unfortunately, that mattress we purchased went bad a little over a year after purchase. Certainly not 100% at fault to Ashley Furniture since it was a Sealy-branded mattress; however, if this store sells a product, I expect quality throughout with all their products. The store itself is nice...very spacious in there which allows customers to walk around freely without constantly worrying about bumping into things or people. The bathrooms were clean every time my family and I needed to utilize them; both male and female bathrooms. The sales team are extremely friendly and don't portray themselves as being overly pushy and/or annoying. They're very helpful in every aspect which makes your decision making process easier. Overall, I prefer this furniture store over the majority of furniture stores in Las Vegas. Although there's one furniture store in the valley that takes the trophy, I will still come to this store majority of the time. Definitely recommend this business to everyone.

David Buckley was a pleasure to work with, my wife and I shopped at MULTIPLE stores today and Ashley Furniture was by far the best quality furniture we could find across the valley... Thank You again David

I was in your store last night and greeted by your salesman Mike Glover. I was looking for a dining room, living room, set, and office sofa couch. Mike was very courteous and helpful, along with patience. I did find the dining room set I wanted and ordered it today! I will be in next week to look at the rest of the furniture I need for my new home! Your company is very blessed to have a young man like this working for you! Sincerely, Susan

Benz did a great job hooking me up after purchasing my new couch

Angie Ramos was able to get me exactly what I was looking for. Great customer service and super efficient.

Dario and Terrance were amazing to work with. Very patient and helpful.

NEVER ever buy anything from Ashley Home Store. If you do it is at your own peril. I went in last week and ordered two lamps. NOT a lot. Not furniture. I opted to pick it up today because of a time schedule to finish redecorating before visitors. I confirmed with the sales person prior to purchase it was IN STOCK before paying. I agreed to go to the skeevy section of town and pick it up so I could get it on time. Nope. Epic FAILURE. I went there today and was told there was a "manufacturers delay" ??? It was in stock. They claim they called 3 days ago and left a message. No calls at all from them let alone a message. Then told me I had to drive all the way back to the store of purchase for a refund. I will NEVER spend a cent with this company again. ZERO customer service and not the highest quality product on top of that. Would leave zero stars if I could.

I had a great experience and assistance! I recommend it! Angie helped me and my family so much!

Great service and thank you so much for our help Angie R

Went to buy a mattress at the store. Also a mattress cover there. Wanted to pay cash (it was under 100.00. If you can believe, The store did not have change for 100.00. What establishment does not have 2.00 In chance for a customer. Will not del with them again.

Great Customer Service by Alex!

Alex did a great job working with us. He was certainly patient while we went back and forth trying to decide.

Alex was patient and informative. Furniture is expensive. He made the process way less stressful.

David did a fabulous job assisting our 17 yr old daughter with the purchase of her new bedroom set.

DJ was a great salesman! He actually just lets you browse through the store. Then when I was ready with my picks he was there.

Alex is the BEST.

Mike was very professional, knowledgeable, and respectful of customers time and space in their decision making.

Mike was our salesman and helped us out tremendously with a new mattress and bed set.

My mom was shopping for a couch. We found a beautiful couch that she liked and we were approached by Angie. Angie is AMAZING! She showed us a very similar couch, and come to find out, it was also a sleeper! The price (already very reasonable) was only $100 more. Mom wound up with the sleeper sofa, chair, ottoman and table for not much more than she was wanting to spend on a sofa alone. A major deciding factor in purchasing from Ashley was our salesperson Angie! She is very knowledgeable and so friendly. THANK YOU ANGIE and Ashley Furniture!!

Mike was awesome to work with, wasn’t too pushy but checked on us periodically. Also, very friendly! Highly recommend working with him.

Daniel was super helpful in answering any questions I had as a first time buyer. Thank you for your help!

Worked with Daniel today. The entire staff was extremely friendly and helpful. Daniel was extraordinary and went above and beyond to assist my daughter with her 1st furniture purchase for her new home. Explained all of the features, options and company policies regarding her furniture! Thanks for making her transition to her new home easy.

Benz was very helpful and made the process seamless

Very pleasant I would recommend Benz A. To family and friends.

Mike was wonderful!!!! Cancelled order at BOBS BECAUSE OF MIKES GREAT SERVICE

Friendly staff and great selection. They have much better quality furniture than Walker.

Professional, courteous, responsive.

Great service, Daniel was great in every aspect would definitely come back

Eva was super helpful in picking a good bed for our daughter and made sure we had a great deal. She was super friendly

Benz was very helpful

Angie was very helpful and patient!

Easy and fast. Decent prices. Alex was very helpful

Alex was a pleasure as he helped us choose our new couches for our home. He’s honest, funny, and highly knowledgeable. Ask for him as soon as you walk in.

Alex is very helpful and engaging. I will tell all my friends to go to him. Great selections at this location.

Great customer services Angie Ramos

Liz was amazing. She was so patient with our family and indecisiveness. I recommend working with her for sure.

Angie was the absolute best! Ive been shopping at this locations for years and she was the best experience of service. No pushy salesmanship at all. Thank you for all your help and kindness from start to finish, Angie!

Sales personnel were friendly, knowledgeable; explained in detail about the delivery process, the after-delivery care, etc. Should I need additional furniture in the future, I'll come to Ashley.

Alex was simply awesome!

Mike was absolutely fantastic. Super helpful and patient highly recommend for new homeowners

Angie is very pleasant and patient. She made sure that we were happy with our product, she made sure that our product matched.

Excellent service!! Mike was excellent in helping out completely satisfied. Left with a Beautiful recliner sofa and fireplace along with tables.

Mike has been amazing. We appreciate his help with buying our sofa. Kind and very professional.

David was helpful and knowledgeable! I highly recommend this location and staff member!

Awesome experience! Alex was so professional and helpful as we were a bit overwhelmed with all the options. He got us exactly what we wanted, how we wanted and when we wanted it! We will be back looking for him to help us in the future

Alex was extremely helpful and made this purchase experience painless.

Satisfied customer. Staff are friendly , professional especially Mr. Benz who took his time patiently.

Daniel was a wonderful sales person - very friendly and helpful.

He was nice he liked to help he is funny

Angie's service was outstanding

Quality furniture. Excellent customer service.

Daniel was great very helpful and didn't do the thing were he stalks you around the store. 😊

Angie is lovely to work with. She is knowledgeable with their products and was able to answer all of our questions. She’s so easy to talk to and understands our needs. We will definitely ask for Angie again the next time we’re back at Ashley Furniture. Thank you, Angie!

Benz Abino is the Best! Very helpful and patient. If you go to Ashley’s, see Benz

Angie Ramos was so helpful we will definitely be returning for more of her service thank you!!!!

Mike was amazing and extremely helpful, his guidance led us to our perfect choice.

David was super helpful today and made it easy to buy what I came in for.

Benz the sales rep was awesome! Super pleased with his professionalism and kindness.

Very informative and helpful. Made my shopping experience very enjoyable, would highly recommend to anybody looking g to purchase furniture or mattresses. A little pricey, but what new furniture isn't, and the staff is amazing.

Alex was great help, my wife and I always come back and ask for his help.

Returning customer. Great customer service!!

Benz was amazing, and patient with me. Great selection great service. I’ll be back for more.

This location is awesome! Mike and Terrance the manger were awesome! Mike was very knowledgeable about all the furniture and was very friendly! Will be coming back to Mike and this location for our next purchase! Highly recommend!

Mr. Benz is friendly and very helpful. Thank you for you patience! Will recommend him to our family and friends.

Excellent customer service. Nice and friendly. Overall great experience!!

Large show room, but does not show what is sale online as well

Alex was very kind and helpful in helping us find a dining room table suitable for our family. Thank you for your kindness and thoroughly explaining our options!

Liz was so great to work with!! So patient and very helpful!!! Would definitely recommend this Ashley store to friends!!!

I had a great experience with Ashley Furniture! David was very helpful and worked quickly to get me in and out of the store!

False advertisement, I purchased a bedroom set for 6k and they had a promotion if you pay it off within a year I would get a $400 visa gift card, well needless to say I held up my end but they didn’t.

Angie, good customer service and knows her job 100 % as I have never seen .

Alex was extremely helpful and patient. He helped me through a lot of difficult decisions for a few hours, yet I never felt rushed or pressured and was happy with my final purchase.

Very kind and helpful! I’ll be back. Thanks DJ and Daniel!

David was excellent very knowledgeable and great customer service

Had a fantastic experience with Liz. She was very helpful with our various room purchases. Quick delivery, too.

I was sold a defective table, promised solutions, and all I got were endless technician visits and a replacement that was just as bad. Their idea of 'customer service'? Sending an email dismissing our valid concerns, as if we're just another complaint ticket to close. The audacity of Ashley Furniture knows no bounds. They've shown they don't care about their products or their customers, just the sale. We're not letting it slide, and neither should you. Save yourself the headache and shop elsewhere.

Zero stars would be too generous for Ashley Furniture. We were conned into buying a wobbly table, sold on lies and empty promises. Multiple technician visits, table swaps, and a barrage of miscommunication later, they dared to claim this unstable junk is their "standard". The audacity didn’t stop there. Just today, they sent an email basically telling us to deal with it. But trust me, this isn’t over on their terms. Word of advice? Don't waste your money or sanity at Ashley. Their smooth talk is a trap, and once they have your cash, you're on your own. Absolute nightmare.

My girlfriend and I went in knowing exactly what we wanted. However, *gasp* we weren’t sure if the two piece sectional was going to fit through our doorway. Daniel saw our pensive faces and immediately stepped in and asked us if we needed assistance. We asked him our questions. He then pulled out his handy dandy measuring tape and did some measuring. After a short moment, our minds were at ease. Daniel made our entire purchase experience pleasant. We are already discussing future purchases and hoping to work with him again in the future. This shopping experience was a slay 10/10.

Daniel D was a pleasure to work with. His assistance was above and beyond. He was very informative and communicative in regards to questions and concerns we had. We’ll definitely come back to Ashley to do business again.

The salesman by the name Benz has been very accommodating and friendly to my inquiries. He has been very patient to me changing my mind few times on the furniture that i am choosing. I came back twice and could decide, he never gave up following up until on the 3rd time i finally decided to get the bedroom set and dining set that i picked. He gave me the necessary discounts to convince me to closethe deal. Over all, everything went smoothly, i am just waiting for the delivery next week.

Alex did a great job with our purchase.

Angie was extremely kind, patient and helpful finding us the items we wanted.

Awesome Experience!!! Liz Prada was such a great help and she helped make my experience wonderful! She was professional and knowledgeable.

David was very accommodating and friendly! When we had questions he answered them efficiently and gave us the information we were looking for. We left happy customers with a new entertainment center!

Alex really helped us and we found exactly what we were looking for. Alex really went the extra mile for us. We will be back.

Very helpful and informative

Mike was super helpful and so nice!

Daniel was a helpful and informative sales associate, who quickly helped my wife and me find our guest bed. Great and efficient shopping experience!

Benz was amazing!

Mike was a great help with my purchase. I would request him again.

David was very helpful and knowledgeable with the purchase of my bed. He went above and beyond. Thank you David

David did great ask for him when you come in.

We received great customer service from Mike during our visit looking for a bedroom set for our son. He wasn’t too pushy and gave us plenty of space while we looked around. He showed great recommendations for bedroom sets and was super through when going through our sale paperwork.

Went to several other furniture stores - glad we decided to wait and come here!! Our sales person Liz was great! Very helpful and not pushy at all. She made great recommendations. We were able to furnish our entire home! Thank you Liz for great service!

💯💯💯 came in, super nice guy, buy furniture, much help, such good.

(Translated by Google) Angie helped me with my purchase, she was very kind, excellent service! (Original) Angie me ayudo en mi compra,fue muy amable,excelente servicio!

Liz was very helpful, good customer service

Mike was super helpful & friendly. Definitely recommend asking for him when you visit!

Liz knew exactly what I wanted! Thank you Liz & Ashley Furniture!

Mike was phenomenal

Sale Associate Daniel was very detailed and gave us all the options we need. He is awesome and so is the whole team! Thanks for taking care of us!

David did a fantastic job helping me find the right sectional for my home!

Alex and team were amazing!

I initially wrote a great review but found it important to update my full experience. I purchased $6,000 in bedding furniture and mattress. I was never told that the mattress was not returnable. I expected a FIRM mattress upon delivery and it was in no way firm. After one night of sleeping on the mattress, my neck and back were in so much pain. I immediately contacted them and after them giving me a runaround I was told that i could not return the mattress and the fact that their employee didn’t tell me about the policy was met with “I’ll make sure my team emphasizes that in the future.” I’m disgusted and livid with their actions and refusing to give me money or allow me to get another mattress. I will share this experience with everyone I know and tell them not to shop at Ashley’s beythey take your money and run. I received great service with Angie today. She went above and beyond to accommodate my needs in this sale. I highly recommend her service as an Ashley’s team member.

Benz was very friendly and helpful. Shopping at Ashley was very painless.

Thank you so much Daniel for helping us and being patient with us for choosing the furniture we need. We are really appreciate your help.

Great service!

Great service.

Bought an entertainment center and end table. Delivery fee was a bit pricey, but the two delivery guys were professional and respectful of my home.

Excellent salesman and manager

We had just decided to go to Ashley’s today to look around and get an idea of what we’re looking for but with Daniel’s help we got the perfect setup in one shot for our place! Definitely ask for Daniel and he’ll make sure you find what you’re looking for!