Ashley Store Las Vegas, NV (The Curve)

Just as I walked in I could tell this was no typical ashley. My wife and I met Amir he encouraged us to look around freely letting us know where the couches we were looking for would be,after looking around a bit Amir answered all our questions about the couches we were interested in. Bottom line is with all the selection and knowledgeable staff it was a great easy experience to purchase the perfect sofa. Thank you ashley for building this beautiful showroom in Las Vegas and thank you Amir for making it a great experience.

After going several other places I visited Ashley’s on a whim. I could not have been treated better. All I wanted was a rug, not even furniture, and I was treated like I was spending thousands of dollars. Amir was so professional and caring at the same time. He let us wander and take our time while keeping an eye on us and answering all questions. A customer for life. Thank you

Had a great experience at Ashley Furniture buying a mattress for my family. Our salesperson, Amir, was amazing. He went over all our options and was patient throughout the process. We picked out two Tempurpedics and got it delivered within a few days. Amir even followed up with us and made sure everything went well.

The new Ashley Furniture is amazing! So many options to look at but the best part about the entire experience was Jackie. She helped us find the perfect couches, they're going to fit perfectly with our house. For any furniture needs we'll absolutely be coming back to Ashley furniture and asking for Jackie! We're excited to try out our new pillows as well!!

Jackie approached us right when we were looking at a bed frame and asked politely what we were there for. She knew what my style was after telling her a couple of stuffs that I like and she proceeded to show us bunch of options. She was with us the whole time and assisted us with everything. She gave us the most discounts she can and got us what we wanted and more! She did above and beyond. Thanks Jackie!

Thomas was very patient and answered all of my questions. I would highly recommend him!! He is an excellent salesman and very knowledgeable.

We were greeted as soon as we came in by Bald Mike and he let us roam around and showing us what we were looking for. We made our selections and the Ashley credit process was fast and easy. We were able to correct any issues we had before we left.

Summer at Ashley Furniture deserves a huge shoutout! She provided one of the best customer service experiences my family has had while furniture shopping. She was professional, knowledgeable, and incredibly patient while helping my family find exactly what we needed. What stood out most was how genuine and helpful she was — never pushy, just truly focused on making sure I left happy with my purchase. She made the entire process easy and even fun. If you’re going to Ashley Furniture, definitely ask for Summer. She’s amazing!

Jackie and Ben were extremely helpful and able to show me everything I needed. Made the experience super easy and smooth. Thank you Ben and Jackie.

Me and my wife had an awesome experience at Ashley's our sales advisor kalrissa and Juan were fantastic and amazing they made us feel so welcome great job guys would highly recommend Ashley's for your furniture needs.

I came in to buy a wall art picture and I asked one of the sale man standing around if I can see the picture since it located behind a whole bunch of couple art pieces. Because it’s large so I cannot move them myself to see the picture and the price. So I asked him can I see it and how much is it. He told me it’s a hundred something, “do you want to get it? (By the way his name is Brandon). So I told him that how much exactly? Because I want you know the exact price and I want to see the picture. He walked away and said he will find someone for me. I mean he and I can move those pieces and easily bring it out but no. So he sent Nick to help me, so Nick came over and asked me which one, he and I moved the picture out and I said I will buy it and he said “you can take this one” I said it’s glass and kinda heavy, do you have anything to wrap it. He said no, you have to take it like this. I said, I don’t want to buy if you don’t have anything to wrap because I don’t want it scratch during the moving. I asked him “can you ask someone to see if they have something to wrap it?” he kinda hesitated but then asked and was told no they don’t have any wrap or anything. I was on my way walking out of the store and there are over 10 salesman standing around and I have to walk to one of them and asked if they can send it to me. Elliot then help me to order it and send it to my house. My point here is, many salesman standing around and no one really help me. Brandon and Nick just help me because I asked them and not happy to help me at all. I know I just buy an art piece and it’s not a lot of money as if I buy a big piece of furniture but if you are willing to help and willing to find a way for me then I will come back, but I don’t see it in you guys.

My experience was excellent!!

Bought all new bedroom furniture and had it delivered. All went great. Very happy with the service, selection, price and delivery.

At Ashley Furniture, we spent a lot of money buying furniture and have made multiple purchases over time. They are a large furniture company, so I expected at least basic after-sales service — but that was not the case. Once you complete your purchase, they act like they don’t know you. Whether we called customer service or went back to the store in person, nothing helped. They kept passing us from one department to another like a game of ping-pong. We started receiving our furniture at the end of last December. Honestly, the quality is very average. Almost every single piece delivered had some kind of issue. For the amount of money we paid, the furniture should not have obvious defects. For example, the dining table surface was peeling and lifting. The delivery driver told us he would schedule someone to repair it or replace it with a new one if necessary. No one ever came. No one even made a simple phone call to schedule a time. Now it’s March of the new year. We have been calling continuously, and every time we are told the supervisor is not available and will call us back. Not once have we received a return call. They just keep delaying. The dining chairs were also unbalanced when delivered — it honestly felt like defective products. They couldn’t even meet the most basic standard of stability. Later, when we went back to purchase two bar chairs, they charged us additional fees without informing us, including an insurance fee. I only bought two bar chairs — I did not need insurance. Charging my card without clearly explaining the fees beforehand is essentially an unauthorized charge. We noticed the incorrect total immediately after the transaction and asked for a breakdown. Only then did they explain the extra charges. We told them right away that we did not want the insurance. They said they would refund it within seven business days. Again, it is now March — three months later — and I still have not received the refund. Regarding the table defect, we reported the issue on the day of delivery and requested a replacement immediately. The driver said he submitted the request. However, when we called the store, either no one answered or we were told the manager was not available. When we called again later, they claimed we had passed the return window and refused to process it. Hello? It’s not that we didn’t want to return it — it’s that your large company failed to take any action. I hope this company goes out of business soon and stops harming more customers. The quality is unacceptable, there is no proper management, and absolutely no after-sales service. Except for the two bar chairs, I purchased protection plans for all the other items, yet I still did not receive the coverage and protection I was supposed to have. I honestly don’t even know whether their supervisor is actually working. Every time we call, we’re told the supervisor is not available. If that’s the case, then what is the point of having someone in that position at all? It feels like they are doing nothing.

My wife and I stopped by the store to look for a new couch for our apartment. The staff were very welcoming and it was fast to find a nice couch for an affordable cost amongst the wide selections of couches and other furniture that they had available. Thank you again to the team at Ashley's Furniture!

I went to Ashley Furniture on South Riley today, what a beautiful place! And a lovely lady Tracy helped me find what I needed. Thank you Tracy, you're fantastic. 👍

We had a great experience here, everyone was very helpful!

Jackie was great in helping us find the perfect sectional for our new home!! Very friendly, helpful, and patient with us! Thanks Jackie :) We will be back and definitely recommend you ask for he!

Miguel was super helpful and helped us get the couch set we wanted!

Great customer service!

Not so good ,, I had ordered this item last year (Dec 2025 ) someone promised us that it will be delivered by Jan 23 2026 , I didn’t get it until Feb 28 2026

Mike McLovin was awesome.

Salesman was very respectful and knowledgeable about what I was looking for. He showed us a variety of chaise sofas we could choose from. I'm very happy and pleased with the kindness he showed us. I will definitely refer my friends and family to Ashley furniture when they are ready for new home furnishings.

Ben and his associate made our buying process so smooth and easy. Amazing new location with beautyful showroom. A time I need new furniture, I will be returning to Ashley Furniture.

Jackie was so helpful and friendly. She moved chairs around for me to make sure I was happy with the look. I've been looking for a table for months and finally found one with her help. I probably would not have made a purchase today if it weren't for her.

It was a terrible experience all was set to deliver new couch on a Friday then I get a text on the day of delivery telling me scheduled delivery was on Wednesday I am now with no couch in my living room i threw away my last part of the couch on thurday night they expected me to be without a couch for 5 days spent over 3000 dolarrs on the couch plus almost 400 dolars for delivery I had to take time to go down to store because when you call your directed to a call center in India so I had to pick up my own couch and deliver to my home I will never shop there again.

From the buying experience to the delivery 10/10

One of the best non pressuring sale person. Tyler Fears was super friendly, professional and made sure we got our furniture as promised. The electronic notifications were on point and the delivery proceed went flawless.

Great service from the showroom to delivery!

Brandon was the best! So patient and thorough!

Brandon Malenky was awesome !!! Don’t lose him

Johnny was great, he explained everything.

Sales person very helpful no hassle very happy with my final choices

Overall great experience and I'm sure it was because Amir was so incredibly helpful and knowledgeable. No hassle, no pressure just advice and tips. We'll be back thanks to Amir making the process so streamlined and easy.

On time and very professional. Assembled the furniture quickly and efficiently. Great job!

Carl was very attentive and I took care of us

Every body was nice and pick up was fast

Michelle was attentive and very knowledgeable. We were shopping for sectional/recliners/sofas. She was most helpful!

Wow what a nice furniture store! Kristal was very knowledgeable & helpful in finding some new furniture on Sunday 2/22/26. Thanks so much Kristal!! I’ll definitely be back 😉

Jackie and Tracy were amazing and so helpful! Loved everything about their service :)

Steven was awesome Great representative of your company

Today experience with Ashely Furniture was great. Employee Keandra was very patient and helpful. He was very knowledgeable on question we ask him about selection and product quality. We were very comfortable and didn’t feel any pressure.

I personally enjoyed my time with sell associate Patty. She was extremely welcoming and very knowledgeable on the merchandise that on the floor, along with her exceptional patience and creative eye, she was able to give us the best sort of experience possible. The furniture pieces that we purchased were put together very well and complemented our room perfectly.

Tyler was great. Excellent customer service.

Jeremy the manager at the Riley Street store was awesome. However, I am extremely disappointed in everyone else. I wasn’t told that the pieces I thought I had purchased were no longer made and substituted with more expensive items until my order was completed and paid for. Then when I tried to contact the store the next day I found out I was not able to talk with anyone at the store. The texting bot couldn’t help at all. No one gave me their business card and the phone number isn’t listed anywhere on the receipt. I wasn’t even thanked for my $8800 order when I was done. Just a have a good weekend!!! Never again. RC Willy here I come

Jackie was absolutely wonderful to work with at Ashley Furniture. She was kind, professional, and struck the perfect balance between giving us space to shop and being readily available when we had questions. We never felt pressured, but we always felt supported. She made the entire experience comfortable and enjoyable. Highly recommend asking for Jackie if you visit!

We have been all over town looking for the best mattress walked in here and Jackie was so helpful she made us feel comfortable and welcomed us this was the first time here and we will be back thank you Jackie

Tiffany went above and beyond! Exceptional customer service, incredible knowledge, and such a pleasant experience overall. She made furniture shopping effortless and enjoyable. Highly recommend asking for her!

Jacky help us out she was outstanding and we just want to thank you guys for letting us have such a nice experience at Ashley furniture definitely we will be back soon. She rocks.

Anita was great and was able to help me through it painlessly and quickly. Great experience start to finish. *Update* Anita is great and so is Alfonso and the delivery team. Unfortunately when it was being assembled the threads were done incorrectly for the table legs. So they couldn’t assemble. I paid for assembly but fine I get it. Now after multiple calls with Ashley furniture corporate I am being told that they can’t have anyone come take a look for 9 days. Nor can I come anywhere in the city and pick up two new legs and assemble myself. So for the next 10 days I have 4 chairs, a bench, and a bunch of pieces to a table laid out across my living room. Not thrilled about my very expensive tripping hazard.

Great experience! Our consultant Janine was extremely friendly and helpful. The selection was superb and I definitely would rate this business two thumbs up!

Michelle T. was so helpful and great to work with with!!

We had a great experience at the Ashley Store on the Curve in Las Vegas. Our salesperson Mack gave us the chance to look throughout the store without stalking us, but quick to come back to answer questions when needed. We felt we got a great price for our new bed and mattress!

Delivery crew the best

Mack is incredibly knowledgeable on the product and takes time to listen to our needs and gave us advice to make a purchase we are extremely happy with. We can't thank Mack enough for the time he spent with us.

It was amazing great help our family loved the experience

I had a great experience with Jackie today. She was very pleasant and well informed. Help so much with my selection.

Jacki was so phenomenal. She was friendly and made us feel comfortable. She was very professional but made us feel like family. I will come back and recommend Ashley Furniture and Jacki to everyone.

(Translated by Google) Osmany Gonzales, good job! (Original) Osmany gonzales good job

Love the salesmen here

Best experience ever. Tyler was one of the best sales person ever had to deal with. Thank you

We bought a mattress from Ashley Furniture and we were very happy that they were able to deliver it the next day. Initially there was a problem in regards to getting it the next day, but Elliott who helped us with the selection of the mattress was very diligent in making sure that the delivery did happen the following day. Very pleased with our purchase.

Taylor was great. She was very helpful, but not overbearing. We finally decided on making a purchase after looking at other stores.

Good quality products, large selection and great customer service.

We had an absolutely great experience with Jackie, Tyler and Danielle, they were extremely helpful and took their time working with us until we were completely satisfied with our purchase. We will definitely return to this location and will recommend this place to family and friends!

Very unprofessional dock workers the guy who received my load was very rude and unprofessional I believe they need more training on their communications how to work with delivery drivers I think morality matters in a society

I went to Ashley in August of 2025 to help my mom pick a mattress. We were greeted by a sales woman named Jackie. She took her time and showed my mom dozens of mattress until she found the matress she wanted. Jackie took her time and was very considerate catering to my 82 year old mom and her needs. My mom loves her mattress and everytime I got on her bed I said man I need one of those mattresses. Fast forward to January 2026, I decided it was my time to get a mattress for myself and after the service Jackie gave my mom you already know how I asked for when I walked in the door. They called for Jackie and she came down from upstairs to help me and I got the same mattress that my mom got. Well when it was delivered it was considerably less firm than the mattress my mom bought. I need an extra firm mattress due to a major back injury I suffered years ago and this mattress was not as expected so I reached to Jackie. I didn't know what to expect but she went the extra mile making sure I was able to exchange the mattress and they delivered a mattress that was as expected. I am so thankful to have this new mattress as I final slept better than I have in years. I am so incredibly thankful for the service she provided and I am a loyal customer now for any and all your furniture needs I could give no other sales person a higher recommendation. Thank you Jackie for improving my sleep and life because of it. Marc M.

Janineshe was good to me ,she gave me time to ask questions until I understand .

THIS STORE HAS BEEN AN ABSOLUTE NIGHTMARE! We purchased three bar stools from them. Since the stools came in pairs, we were given one without its box, went back home and realized that it was missing a piece. We go back and received it. Found out that one of the other stools was defective and decided to go back to the store and ask for an EXCHANGE. ARTURO came up, INTERRUPTED our conversation and immediately said they were not able to make exchanges or return and have to do an old school way of calling a number and creating a case. Aside from that, the guy at the customer pickup counter was extremely rude and not helpful at all. We will never be returning to ASHLEY due to their old policies and rules, customer service and their poorly made products. NEVER AGAIN!

Anita worked with us while trying various different mattresses and frames- she was great! We are first-time mattress shoppers and needed some expertise. Extremely kind and patient as we worked through everything. Made the process extremely streamline and easy for us to walk out with a new mattress and frame. Would recommend to anyone looking for a new bed!

Anita was fantastic in our search of a new mattress! She was patient with our indecisiveness, very flexible, and eager to come up with the best option that worked for us. We had a great experience and hugely appreciate her kindness during our visit.

Great! Customer service, very friendly and offered great deals

I did NOT enjoy the experience I had while buying at Tempurpedic Mattress at Ashley's. My fiancé and I were coming in to get "pre-approvals" while we shopped around to buy a new mattress. While working with Amir, we had asked him to (pre-approve) us for a Tempurpedic setup we were interested in. After receiving excellent PREapproval odds, Amir ran an UNAUTHORIZED HARD CREDIT PULL without asking either of us and ASSUMED that we were going to "move on with the offer" when my fiancé and I had only been wanting a hard copy "preapproval" to be able to shop around and compare numbers with different mattress stores. I felt all but forced to continue with the transaction since my credit had already been hard pulled and I ended up buying the Tempurpedic setup. I felt violated and I couldn't trust Amir as he lost his credibility with me and completely took the "fun" out of the buying process. While I was the one financing this mattress, Amir was solely interested in talking to my fiancé (telling HIM about mattress features, asking HIM questions about his budget, and overall, gave off a subtle sexist tone during his sales pitch. There's no reason I should leave so unhappy after spending thousands of dollars within this establishment. I will NOT be buying from Ashley's again, especially from such an UNHONEST SALESMAN.

Patti was a great help at the store help me get what I needed.

Very happy with our experience with Ashley Furniture. Ben assisted us in the store and was the best!

Excellent. Ali. Was unbelievable. Arianna and Tracey and the cashier. A real pleasure. Everyone we encountered.

great with miguel such a good service!

My boyfriend and I had a great experience at Ashley! Miguel was super helpful and personable. He is one of the reasons we will be back!

Mack is the BEST!!

I am extremely disappointed with my experience with Ashley Furniture. I selected and paid nearly $8,500 for furniture with a 10-day window between purchase and delivery, yet multiple items I purchased were simply not delivered. While the customer representative who assisted me was polite and did their best to help, the reality is that Ashley Furniture failed to deliver what was promised. It’s incredibly frustrating to spend that amount of money, plan around a confirmed delivery date, and still end up with missing items and unresolved issues. I have since requested that the undelivered pieces be removed from my invoice, but instead of focusing on correcting the problem, the company appears more concerned with getting me to complete a review. Based on this experience, I cannot recommend doing business with Ashley Furniture and will personally avoid purchasing from them again. This has been a very disappointing and unsatisfactory experience from start to finish.

This was our first time shopping at Ashley. Jackie Petzak helped us find a loveseat that we love. She worked so hard for us to get our financing figured out. We highly recommend shopping at the Ashley on S Riley St and ask for Jackie! She is awesome!

Osmany did a great job. He was very helpful.

My sales person Alex was absolutely amazing and very helpful!

Michelle was extremly helful .

Showroom was bright and clean. The sales teams were great and very helpful and not pushy. It was a pleasure shopping there

Ashley’s customer service is extremely disappointing. They overcharged me, and I noticed it right after my card was charged. I reported it immediately, and they told me it would be resolved within 3–7 days. We waited over a week and received nothing. When we went back to the store, the staff kept passing the responsibility around and no one actually helped us. They were very friendly when making the sale, but once the purchase was completed, they completely ignored the issue. It has now been over a month. I have called customer service countless times, and every time they just tell us to “wait for an update.” To this day, the overcharged amount has still not been refunded. This has been a very poor and frustrating experience.

Nic, the sales guy, was great!

I received great service from Gage. He was friendly and helpful when selecting my new furniture, as well as, getting additional assistance from their manager Michelle for help with a previous purchase. They were both knowledgeable and friendly. I will happily shop here again.

Personally, I was not impressed. I’ve purchased furniture multiple times from Ashley’s before and it was just a weird experience. No one said hello to us the whole time I was walking through. Then, I ended up finding a rug I had questions about and had to go find an associate. While he was helping me, he asked if there was anything else I wanted. I mentioned possibly some chairs for my dining table, and he was going to look up the price. After bringing the rug to checkout, he gave me the price with chairs and I decided to pass. He reminded of the sale - that’s fine - but I passed anyways. At that point he seemed fairly annoyed and rang me up and then took off. Normally that’s fine, whatever. Except I was a mom with a baby in the stroller and an 8 year old who had to carry the rug out BY MYSELF. Just felt like once he couldn’t get the big sale, he wasn’t even willing to be courteous enough to call someone over to help. So yeah, lugged it out by myself and received a text the next day reminding me of the sale on chairs I didn’t want. I’m probably just going to buy online if ever again.

We bought a couch and bed to the sum total of $13,000. $8500 being the bed. We TOLD Michelle Thornburg repeatedly that we wanted the California King. I told her myself that we liked that because it is significantly wider. I picked up today and come to find out it’s WRONG. Never mind the fact that it took Michelle over an hour to respond to my wife. And to top it off she tried blaming it on us and said because we were going back and forth on the sizes. Like???? We were NEVER going back and forth between the sizes, we were only debating the firmness level of the mattress. We text her saying we’re just going to return it. 30 minutes later as I loaded everything back into my truck is when she replied saying returns do not work that way and they themselves have to pick it up. This whole process has been a complete waste of time. I hope she enjoys starting the month off $8500 in the hole.

Jackie was great! Very helpful and knowledgeable about the furniture and televisions.

I am very happy with my purchase, and the person who assisted my son and me, Tracy Shalit, was very kind. From the moment we entered the store, she asked us what we were looking for and was very patient and helpful throughout the entire process until the purchase was completed.

Tracy Shalit was the best she knew her stuff walked us through everything very knowledgeable of everything and got us a good deal on our living set. Thank you

Michelle was remarkably helpful and insightful. She helped me through the entire process with excellent advice for what would be best for me. The variety of the selection they have is impressive

Salesman Amit was very helpful, nice and professional!

Great furniture!! Love the recliner....Bad delivery... Was quoted 10:45 am - 01:45 pm for delivery.... Didn't show up till after 5 pm...won't use delivery again. I'll rent a truck and bring it home myself... Wasted my one day off waiting!

Ashley Furniture is fantastic. I love their newest Vegas location, it is massive. I was taken care of as soon as I walked in and the staff was able to help me find the exact piece of furniture I was looking at online in seconds. Their delivery process was very affordable and got to be within 48 hrs. The assemble was also seamless the guys were very quick and professional. Highly recommend and will be back to get more furniture here in the future.

Good service

Jackie was wonderful and sweet. I would love to buy from her again. She is very personable and friendly. Gave great personal service and very helpful on everything. ❤️❤️❤️

If I could rate this store 0 stars I would. I went in the first day and talked to a salesman (Miquel) who showed me a similar set to what I was looking for. He told me they do price match if I find it lower to come in and they can match it for me. I go home find I cheaper else where and go back to the store 2 days later and apparently their policy changed the day I was there and I was misinformed about their price match policy. Adriana the sales manager would not honor what I was told but said she would talk to the store manager (Jeremy) and they would call me the next day. I was also instructed to call the corporate number that I was told to google as they could not supply me with the number. Well every number I have called found online and they tell me I need to call the store and ask them for the corporate office number. I have been turned around in circles from the store to the call center, I have been told I would be called back from both places and yet no ones has even called me back. I was warned not to shop with the company and now the ratings make sense to me. There is no customer service nor follow through. When on the phone with customer care representative Shaneika, all she kept telling me rudely was to purchase the item and them maybe they could help me. I will never shop with this company and make sure to tell everyone how awful this experience was. Do not give them your business

I didn't and don't like that all over the store it says financing for 72 month. Then you get approved and the store furniture sales department then start saying no you can't get 72 months financing. On most of thd furniture you've selected.

Excellent in every way. From the staff to the durability of our couch. We are so pleased. Thanks for everything.

We really enjoyed our visit. We had visited a different Ashley before and walked out due to the aggressiveness of the salesperson that stayed on our heals. If go to Ashley at the Curve ask for Johnny. He was awesome and made our experience very nice. We didn’t feel like we were constantly being watched or followed yet when we had a question he was there.

Paid for white glove delivery. Date was changed, never notified. Cleared entire bedroom for nothing. Delivery shows up 2 days later. Wrong mattress cover brought. I’ve purchased furniture at all the major stores in 5 different states(ex-military), never had such a bad experience.

The people and service were great but that's where it ends. Hate the furniture. Hard as a rock. I understand it needs broke in but this is ridiculous. One seat cushion is already stretching out ans we've only had a couple of weeks. Back cushions are crooked! Was told they never take back furniture. All we wanted was them to take this back and we would get something different. 😒

I cannot recommend the product shown in the photo. After my surgery, at approximately 6:30 a.m., the chairs unexpectedly gave way, causing half of my body to fall to the floor and impact it, which was particularly concerning given my post-surgical condition. Paid $1800 less than a week ago. Now, I am bleeding of my wounds and heading ro the hospital as we speak.

I loved the wide variety of furnishings and the whole experience was terrific.

I came back to search for a bedroom set for my daughter Bella and of course asked for Brandon. Unfortunately my daughter has a vision that Ashley didnt fit. But Brandon did his best and even went above and beyond to get a specialist her name is Michelle to come talk to us and she was amazing as well I love that she made me feel like our oppinions on certain aspects of furniture mattered and almost as if she was taking notes to possibly help the company creat even better pieces for the future. Love this place everyone just makes you feel at home.

Excellent experience at Ashley Furniture. I would like to especially highlight Miguel’s outstanding service. From the very first moment, he treated me with kindness and professionalism, without any pressure. He made me feel heard and well guided throughout the entire process. His way of assisting truly reminded me of what great customer service should be: genuine, respectful, and attentive. Without a doubt, it was a very pleasant experience worth recognizing. Thank you, Miguel, for making the difference!

Jonny C. Is the BEST sales associate! We look for him and he remembers us each visit. Attentive and efficient. Thanks Jonny!

Jackie has excellent Customer Service and her efforts to ensure my purchase would fit in my space and match my other furniture really made all the difference…Kudos Ashley for making sure your sales team exceeds the bar!

Wow! What an amazing store! Nice product, great selection. The associate that helped us, Jackie, was awesome. She was friendly, knowledgeable and helpful but not pushy. Great experience!

New and nice

Osmanny was awesome!! Definitely coming back!!

Klarissa was amazing

I had an outstanding experience with the customer service at this furniture store. From the moment I walked in, I was greeted with genuine professionalism, patience, and respect with Fadia. She took the time to understand exactly what I was looking for, answered every question thoroughly, and never made me feel rushed or pressured. She even gave me time to read a couple chapters in my book while testing out the couch I was interested in buying. Every detail was explained clearly, and the entire process felt smooth and stress-free. Customer service like this is rare. It turned what could have been a simple purchase into a genuinely enjoyable experience. I would confidently recommend this store and this customer servive representative to anyone looking for quality furniture and exceptional service. I will absolutely be returning for future purchases and working with Fadia.

Great showroom and helpful, courteous and personable staff.

They don't answer their phones

We went to Ashley for a couch and I am very pleased with the service we received. Yesenia was especially impressive in our interaction and worked diligently to meet our needs. The new store is huge with bright lighting and plenty of staff to assist you. We are happy with the quality of the couch and will definitely return.

Large selection, reasonable prices, helpful staff!

Tracy is fantastic. She truly works with you but she cares about her customers. Excellent customer service.

Ashley deliverer and installer are the worst. No customer service skills and unprofessional.

Long waits and false advertising on financing so you can waste a ton of time. Inventory is fine.

Very limited selection and their sales people stalk and harass you across the store. Literally couldn’t go anywhere with out the sales person staring me down.

Would be nice to walk in a not be chased around the store by a salesperson. Let me look around and if I need something I will come find you

Ali is an amazing person as a sales man

Alex was wonderful!! He guided us to what we were looking for and gave us the best price possible.

Amir Ahmad made the Shopping experience a pleasure. I found him very knowledgeable on all of the products we shopped for. He was very easy to get along with. One Very good Trait he has is a no pressure Attitude and let's the Customer make the decision. I would definitely shop at Ashley again. Jim C.

Well, both the salesman and Manager promised furniture would be there the next day. We waited all day long. No delivery! No call! No notification whatsoever. I told the salesman that if it’s not delivered the next day, I would have to cancel since we had no furniture and could not wait until the end of the month to deliver to Pahrump. (They come here twice a month). So anyway, I did just that. CANCELLLED! Went to RC Wiley.

We would like to thank Danielle Meek and Kwame for their excellent customer service. They turned a very difficult situation into a satisfying outcome, all with smiles and understanding!!!

Oscar is the best salesman. If delivery goes well then it’s an A+

I’m very pleased with the treatment I experienced at Ashley. My saleswoman was knowledgeable, helpful, and patient, without a hint of pressure. My purchase was accomplished easily and promised delivery was successful this morning. I love the sectional I bought. Color, size, and comfort get 5 stars!

This Ashley store on s. Riley st. is bigger than life but the furniture is far from good! I went in to get a dining room set with 6 chairs. I narrowed my choice down to 2 tables. My first order was a rectangle table with 6 chairs. When it was delivered before it made it in the house some nuts and bolts are ready falling off the table and 3 out of the 6 chairs had scratches and nicks. I went back to the store the next day and decided to go with my other choice a round table with 6 chairs. A week later when the table was delivered the same thing happened. The round table had 3-4 spots with chips and one of the chairs was so wobbly nothing we did was helping it. I call customer service, they couldn’t get me another table and chairs for another week. I been without a table for weeks now! Then they tell me they can give me a 5% discount on my order, I agreed. She gets back on the phone to tell me I will be getting $48 back, the math doesn’t add it for me, when I spend $2500. She told me it was on the damage items not the whole order! At this point it was just insulting. I reached out to my sale agent and he gave me a number that I should be calling but don’t bother because NO-ONE is picking up the phone.

Zack did a great job of listening to us and showing us around the huge store. Zack had a great sense of humor and we had a great experience. We come to Ashley’s because you have quality products.

I had to change my original furniture order, and change how it was being paid for. The folks at the customer service area at this Ashley store were amazing! They made it super easy and carefree for this complicated. Thank you!

Michelle was fantastic to work with. Even though I was only buying a mattress and a sound bar, she took the time to walk me through all my options, explain everything clearly, and make sure I was comfortable with my choices. She never rushed me or treated it like a “small” sale. Great service and a genuinely helpful experience—highly recommend asking for Michelle.

Super enjoyable, Nic was a super cool guy and answered all questions with great knowledge and got me a smokin deal. Definitely going back for my bedroom set that I desperately need. Current stuff is over 12 yers old. Highly recommend going to this Ashley location. 215 and Durango

Great buying experience with Elliot! He really spent a lot of time with us as we chose between two comfy couches. Really appreciated his patience and willingness to assist us. Left with a carpet, and two sitting chairs as well. Will be back for additional pieces as the new home comes together. Also cool to know that this location is the largest Ashley Store in the world.

Big big disappointment. Same ole styles and the building is 80% warehouse very little showroom compared to the size of the new building.

I just wanted to say my boyfriend and I had a GREAT experience with Ashley’s this past week. Our sales rep NIC was so friendly, knowledgeable and down to earth. He was not pushy at all and helped make our shopping journey as smooth as possible. Not to mention he was also great with our son who came along. I definitely recommend working with Nic and shopping at Ashley’s. They always put customers first and are family friendly. We are super excited to receive our new bed, frame and pillows!

Taylor assured us and it was a very pleasant experience. He was knowledgeable and assured us in many ways to find what we were looking for.

I have to say ask for nic over there very friendly new what we ware looking for didn’t push us to buy anything and under stood not to bug us to much

I really hate the automated phone system. It is designed to avoid providing a person to speak to. Very very annoying.

I have always like Ashley furniture store because I love the store and I was lucky enough to get Jackie the sales person, she is the best! Attentive listened to what I was looking for and was patient for me to try several sofas till I found the one we wanted. Thank you!

I wish I could review the product I purchased, but Ashley canceled my delivery at 6pm the business day before my confirmed scheduled delivery. Trying to figure out why, reschedule, and then ultimately cancel the order altogether was painful (and I still don’t have confirmation they’ve canceled it). The in store experience was a breeze, but what happened after I left will prevent me from shopping any Ashley store in the future.

Lol their phone number is broken. When you call it (the one listed on Google) it says to enter your zip code, you enter it, then it asks you to enter it again! Not a good first impression at all

Great sales experience. Knowledgeable Employee and very charismatic Amir Ahmad! Will definitely ask for him when we buy our bed room set. My husband and I, purchased a mid modern century table from him.

Ben was great, he was very informative while picking out a couple new mattresses and he was able to get the delivery date moved up to fit into my schedule. He had a great attitude and was very friendly. Thank you for the great information and service Ben!

Don't shop here. Bought and paid for a living room set. Only partially delivered because the sofa was discontinued! It was available when I bought and paid it!

I wasn’t sure how my search for a new mattress would go. Osmany won me over from hello! We had matching colors on and it was definitely a perfect pairing. Osmany was super patient, knowledgeable and helpful as he took me through the different options of mattresses! I felt like a mix of Goldilocks and The Princess and the Pea lol! We found the perfect mattress for me and I can’t wait for it to be delivered! Thank you Osmany!

An exceptional salesman, very knowledgeable, very professional and knows how to communicate with the customer. Miguel, is an asset to the Ashley team.

We just purchased our bedroom suite there at Ashley Furniture store in Las Vegas and couldn't be happier.

Michael Bakus was amazing!! Big shout out to him for all the patience and all of the help you gave us on picking out our couches & dining table! Thanks so much!

Nic was amazing with my husband and I. He was knowledgeable, polite and funny.

Thank you Eva for your time, patience and expertise!

Sales person Brandon was awesome! We appreciated his excellent customer service.

I do recommend 100% the seller it’s really freely !!!! The name is Osmany !!!

Octavio is amazing. Extremely personable and professional. He answered all my questions no matter how many I had. He made my shopping experience pleasant. I WILL recommend him to everyone I know who is going there. Because of him, I will definitely shop there again. Thank you.

I spent an hour in store looking for a rug for our new home and we found the one. We ordered it with the salesman, he placed the order for us, and all of that for nothing as the customer service called us the next day saying we need to choose something else as the rug we chose is discontinued? I am not sure how they even had a rug on display and ordered/ charged me for something that they do not even have. The customer service on the phone asked if I wanted to chose something different but we just want our money back at this point and will be shopping elsewhere. Very disappointing.

Overall, I had a pleasant experience and the furniture is nice. I was really pumped and my sales dude Nic, was super helpful. Unfortunately there was a miscommunication on a sale they were having, and the rude woman that tried to force something on me instead of being helpful, turned my experience around. A very unpleasant, and callous woman (I can’t remember her name, but she was an assistant manager type maybe) kind of ruined it for me. I asked a lot of questions to understand where I stood with my sale, but she thought being rude, disrespectful, and annoyed with having to interact with me was the most appropriate choice. She was in such a hurry to go stand back to doing nothing, and was truly unhelpful. I believe the phrase she used was “there’s no emotion in furniture sales”, whatever that means. Unfortunately because of this, I’ll never be shopping here again.

Bought a couch from Ashley Furniture on November 9. One and a half months later, it’s still incomplete because they haven’t delivered the missing parts. Customer service is useless, full of excuses and zero follow-up. Once they have your money, they don’t care. This is easily the worst furniture store experience I’ve ever had. Avoid Ashley Furniture at all costs.

Salesman was very helpful and kind. Showed my daughter and I which recliners were appropriate for us to consider and I was able to pick out a recliner with dark upholstery and reclined appropriately and gave me what I was looking for. Thank you so much Demarieo for all your help.

Perhaps the best furniture buying experience we've ever had. Marissa and Devin knocked it out of the park for us with excellent customer service, furniture options, finding us deals, and making everything flow smoothly. They were extremely knowledgeable with their inventory and suggestions on what would work best for us. The Samsung representative was also a huge help.

3rd time viaiting Ashley's for furniture, best visit so far and Devin made the shopping experience easy and hassle free

We love the customer service here. Norma was amazing and very patient with us. We will definitely come back.

Had an amazing experience at South Riley Street, Las Vegas Ashley Furniture yesyerday with our sales rep Jackie. My wife and I had fun working with her and exploring all of our furniture options. Found a great bedroom and living room set. Jackie explained all of the discount and financing options and we left spending less than we thought we would. We'll be back for more stuff soon. Thanks!

(Translated by Google) Good (Original) Buena

We spent $10,000 on furniture. Everyone was very attentive in store. We were told we were getting 2 king size pillows, but standard pillows were delivered. I cannot get a return call from Cory our sales person and am getting more upset every day. I will wait one more day, then I will call a manager in the store. If the correct pillows would be received then I would give 5 stars. Shame on this store for not telling customer the truth!!

Tyler was EXCELLEN, he was super helpful while letting us shop at our own pace, he was keeping and eye on us and not hovering all the time. (Personally we loved it) he signed us up for the card and we went home with 2 new pieces, set up is tomorrow and hopefully it'll go as smoothly as the shopping experience.

I came in to purchase a dining room set and they made the process flawless! So easy and everyone was so helpful and kind!

Great service

I bought a mattress, the frame, pillows and the mattress topper. This entire ensemble was presented as the "best on the market". What I really bought was the hype. It is not the best for me. Part of the sales pitch was that if I was unhappy with it after a 30 day trial I could return it "no questions asked". But guess what!? When I returned to the store to discuss it with the manager I got lip service and a shrug...soooorrrryyyy. They won't give me my money back. I have to buy another mattress of equal or MORE value. I feel cheated. And by the way to add insult to injury, if I do decide to return the mattress they'll charge me an additional $100 fee to pick up the existing one. Once they get your money they ain't giving it back. It's a bad way to do business. Let the buyer beware! They may not lose sleep over this but I will. The mattress is garbage and I'm stuck with it.

Does anybody pick up the phone here?

This sales person who helped us was very good and we were able to buy what we needed

Sales men was helpful. As Webb sight did not really help. The item was not in the store as was said, it was a bed frame offered with out a head board,.previously a visit my credit was locked and I was denied had to go to tv Willy to buy a couch and love seat..

My two sales people, Mack and Collis, were great. Too many beautiful items to decide what is best.

The staff was very welcoming. Mike (He goes by McLovin) was extremely helpful and personable. Mack in the sleep area was amazing as well. They were both instrumental in my wife and I making our purchases.

I purchased a mattress and box spring from Ashley and realized when I got home I had selected a queen instead of a full. Went back and was told I cannot return or swap the mattress for the correct size even though I never opened it. I was completely shocked, I’ve never experienced such poor customer service. I would not recommend Ashley to anyone who values decent customer service. I am now stuck with a brand new queen sized mattress that I have try and sell (most likely at a lower price) to recoup some of my $$. This place is absolutely ridiculous and I will never step foot in their store again or recommend it to anyone!! I will not accept an apology from this store as well as an AI generated response to this review. I will not contact this store through an email that I have to generate, if Ashley truly cared about customer service they would reach out and make things right.

Michael(MICLOVIN)LOL and Arturo were awesome to work with. Made the process very smooth. Michael walk me around to a couple of different sectionals and made things very smooth and help me measure as well. Arturo and Michael knew their product knowledge very well as well. What a great team.

From the moment we walked in, Alex was amazing. He greeted us right away and was incredibly helpful without ever being pushy, which we really appreciated. He took the time to continue checking up on us through all the different couch options, answered every question without making us feel stupid, and made sure we felt confident in our decision. He explained the zero gravity technology on one of the sectionals so well that we ended up going with it and we’re so glad we did. Alex also clearly went over all the promotions and discounts available, making the entire process easy and stress-free. Overall, a 10/10 experience. We would absolutely buy from Alex again and highly recommend him to anyone looking to shop at Ashley his patience and personality made the entire process seamless.

It was horrible. I tried to place a order and they sent me a link...I tried 6 times but there software is messed up then they told me to go into the store to pay for it....I did it online because I don't have time to go into the store...So the order never took place...I went on amazon and ordered the exact same thing and saved almost $200. got it the next day....Go to Amazon not Ashley

Beautiful store and very helpful staff. When I figure out sizes I'll be back.

The delivery of my purchase took longer than expected. The delivery men were were great!

Great customer service from Devin. Transparent and personable… can’t wait for our new couch!!

Sales team.was awesome,great customer service, friendly, and were able to match their online sales price in the store . Manager was great to accommodate us in getting our purchase earlier than their delivery service ( which was quite expensive) we opted to just get dropped at our door instead . Here is why they lost 1 star (should be 2 stars dropped ) we waited most of the day for our window of delivery ,only to have to contact our salesperson to find out it had been cancelled . No one informed us . I had to stop my Sunday and make arrangements to pick it up . A simple call from their logistics team the day before of even early day off would have been be great .

We had a wonderful experience at the new Ashley Furniture store in the SW! Kristal Dunton is so helpful and knowledgeable about everything in the store and understanding your needs. I will definitely be referring my clients to her and to this store.

The people at the store were very nice. The delivery team that brought the furniture finally was very nice. The furniture was more than half a day late in the day with no communication that they had screwed up on the delivery. They tried to deliver the Furniture 2 1/2 hours after the latest allowed delivery which they acknowledge to the guards that they knew they couldn’t come that late. Luckily, I was able to talk to guards into letting them in since I was leaving the next morning at 7 AM on a flight. I called the customer service to have the delivery charge credited back and they refused repeatedly until escalation. Finally satisfied the Ask. If I would’ve just waited and invited it on Good Friday, the delivery would’ve been free to begin with.

Delivery Drivers were courteous and helpful!

Pete is a kind and personable salesman. He did everything he could to help us find the right furniture.

We had a fun and great experience. My wife can be high maintenance but this guy right here, Elliot was awesome to work with!

Sales Woman, Anita Contreras, listened carefully to what I was looking for, the style, & patiently showed me a variety of options. I bought a dining room table plus 4 dining chairs ( Anita carried a chair from the second level to the table on the first level that I was considering!). I also bought a sofa, sofa table, swivel rocker, swivel accent chair, desk & credenza. No pressure. Just informed me what discounts were available & when merchandise could be delivered. Also gave me a referral to someone who could remove my old furniture. Very helpful!

Everyone was great. Lots of help.

I love Ashley Store, i love this one because is very big, large and spacious, & lot of natural lighting. Unfortunately this is a 3th time we going me and my husband. There is no one time we can decide by our self🫡 or have our private moment to think about, because the vendors are incredibly insistent for sale! Is so cheap, and pushing for the sale commission this service. You are a good store, w good forniture. Please gave space to costumers and more respect!

I was looking for something very specific and I was able to find something even better, but it had to be with Norma’s assistance , she gave us a tour guide through the store. Norma was very helpful and patient with us. I will definitely go back to store and look for her.

The delivery company is amazing. The best service.

False promises, misleading advertising, and totally incompetent staff. After waiting 24 hours, I had to reach out several times to follow up on some furniture I inquired about instead of them reaching out to me (which they said they would), which was frustrating because their phone system is awful. No option to leave a voicemail and I had to try calling back at least a dozen times over the course of several hours to get through. When I finally got through, I advised the salespeople that I wanted to come the next day to buy the furniture, but I would be on a bit of time crunch and bringing 3 others to help us pick it up. They said they could accommodate this and to their credit they tried, but the financing process was riddled with errors and setbacks, and nobody knew how to fix it. What should have been a 15 minute process (as has been the case with our previous Ashley purchases at different stores) took nearly 3 hours. Because nobody on the staff could get any answers and we had already wasted 3 hours of ours and our helpers' time, we ended up just paying with our credit card and not taking advantage of the no-interest financing, which was one of the original selling points. Additionally, the financing was sketchy in itself, because there were signs next to all of the furniture saying 5 year no interest financing was available, but they don't tell you that you can't get that if you get a discount (which we did because of Black Friday). So we essentially went from 60 months no interest financing to 0, due to Ashley's misleading advertising and the incompetence of the staff. And to top it all off, at about hour 2.5 of this frustrating process, some random salesman approaches my wife and I and started berating us and making dumb jokes because we were wearing New England Patriots apparel. I tried to ignore him and let him take the hint that we were frustrated and in no mood to be made fun of, but he couldn't help but keep running his mouth. I wish I got his name because he was incredibly rude and unprofessional. Everyone else we dealt with was at least polite, just incompetent. ADDITIONALLY (updates): The sales associate assured us that the furniture would show up put together and no assembly would be required on our part. After how everything else went, I shouldn't have been surprised when everything showed up today in boxes, not assembled. Yet another completely false claim made by our sales associate to just push the sale through. I spent all day assembling all five pieces of furniture with nothing more than a tiny allen wrench that was provided in the boxes. I should have just gone to IKEA: it is right across the parking lot and required the same amount of work, but instead I had to deal with an incompetent sales team, waste my time, and spend probably three times as much. Two thumbs down and would NOT recommend.

The store policy of pushing insurance is weird and confusing. I'm still not sure why it's being offered/pushed. Very confusing.

Horrible Experience twice in 1 week in-store. Neither of the 2 sales people could explain anything about the furniture features, protection plan, etc. 1st sales rep also sent unclear text messages. Was she increasing the discount or adding onto the discount? I asked 3 times for an itemized quote showing each item and it’s discount and never got it. 2nd sales rep also couldn’t answer any questions and had to call someone else in to write the order. I bought a sofa I liked & I decided to wait for the rest of the furniture to see how this delivery goes. Today someone called to confirm delivery but I could not understand one word she said. Very thick accent and she was very hard to understand. Plus she put me on hold 4 times. Even though I am looking at more living room furniture, bedroom furniture and two mattresses, plus a TV, I will never go back. If you have sales people, they need to know the products they are selling. If your people make or take calls, they need to be able to be understood over the phone. Maybe you can understand them in person but over the phone is very different. Maybe have order takers at a desk who can answer questions and give details they can read on a screen as well as write orders. Only great thing was the delivery people. Fantastic!

Our salesperson was Elliott Figueroa was infirmativeaboutbtgenptoducts we purchased. He was patient as we went around looking at dining room sets. We did not purchase that day, but when we returned the next day he was most helpful and most importantly NOT pushy and we even bought a tempura pedic mattress! He was knowledgeable about the different mattresses. I would highly recommend him to help you when you shop at Ashley.

I dealt with Patti as our salesperson. She is everything you want in a sales rep. No pressure, very knowledgeable, trustworthy, and prepared to work out solutions when what we wanted wasn't readily in stock. Very nice store as well - apparently it is the largest Ashley store there is!

Tracy and Ali were lovely, very helpful and knowledgeable!!!!

Excellent

We spoke with a salesperson asking the price of an item and she was going around the question asking if we had purchased something before. We informed her that we had and only needed one more piece to complete our set. She then began to state we probably were offered a deal because we were purchasing so many other items. We knew the price already of the piece we wanted. We were just curious if because it was Black Friday there was another discount. The salesperson had a terrible attitude and gave us the wrong price so we had told her we were not interested. We then found the item online showed another salesperson and purchased the item. The next day we picked up our one item and waiting an hour to pick up one item. The young man apologized for the long wait stating they didn’t have a lot of the employees certified. It was a terrible experience all the way around.

I loved Arturo’s above and beyond customer service!

It was great experience with bald head Mike he's very charismatic charming and assertive at the same time I love his honesty and is trying to make us a deal that we like great salesman Ashley should be grateful to have him good person overall and so far the furniture is wonderful hope to do business with you guys in the future and once again it was the salesman that sold us on these couches great Guy glad we chose you guys over Walker furniture, keep doing a great job with the community we will be back A1 to Ashley furniture

Was happy with the purchase with exception of delivery options. The store had a sign that said free white glove delivery if you made a purchase on 11-26 or 11-28. I purchased on 11-26. When I inquired about this store personnel said the purchase had to be $5000 or more… my purchase was less than that. I subsequently received a text on 11-28 indicating that Ashley was offering white glove delivery for purchases over 2000. I inquired about that and still haven’t heard back from Ashley. This comes across to me as false advertising.

Awesome experience! Very big, clean and great selections to choose from. We came in to find a couch and Marcos was absolutely perfect in helping us pick the right one. He made us feel so comfortable and made sure it was the right fit for us. Everyone on the team checked in with us and chatted like we’d known them forever. Truly great customer service. Thank you Marcos and the whole Ashley team!

Ok here's my wish...since I'm traveling and have a travel trailer and am not from this area and had shoulder surgery...I wish there would be flexibility in your rules that if I'm spending hundreds of dollars to buy your furniture for my travel trailer the the manager could get some of your workers to put like my recliner and mattress in my travel trailer for me cause I have no friends here to help me and I'm a disabled person.other then that so far I'm very happy with the kindness and helpfullness I received when purchasing from your store.tyvm

Jackie was amazing. Very kind and helpful, and really patient while we worked through what we wanted. Thank you so much!

worst experience ever. went in knowing what we wanted but spent 3+ hours there because the sales person had NO clue what he was doing

Extremely professional people !!!

Amir was wonderful to work with. He gave us the information we needed, and was very kind to my family and I. Five star experience.

Quick and easy.

Great experience

Very pleasant experience.

Customer service is atrocious, communication is even worse. I would shop elsewhere at all cost. Super friendly at the point of sale, after the sale, forget about ANY customer service. I have over a dozen emails on two cases, neither resolved. I tried to address one at delivery, delivery driver did not speak English, at all. I have been to the store three times, still not responding, tried to get a area managers number, they will not provide. Absolutely the worst place to do business in all of Vegas.

Huge showroom and choices. Pricing for Black Friday was good. Jonny assisted us and provided excellent service and communication.

Kristal was great! Very easy to deal with. Very knowledgeable and a great personality. The store is very nice, too.

Sales staff was good except for a few miscommunications in the end. Warehouse took forever and there was no one waiting I had to make. Warehouse took almost an hour to bring out two pieces of furniture and there was no one else ahead of us.

We walked into the Curve and was welcomed by Maria. She is such a patient and sweet person and made us feel so comfortable. There were 4 of us with different tastes. She took us all around the beautiful store until we found the perfect dining room set that spoke to all of us. We liked the flexibility of being able to switch out the bench and captain chairs for regular dining chairs. We're looking forward to our "white-glove" delivery and set up. Thank you, Maria, for your great customer service. We will definitely see you for any future furniture needs.

Mack was helpful picking right product and explaining everything about warranty coverage

The staff member that assisted me had difficulty following basic instructions. I had to repeat myself several times, and he seemed easily confused. The process of purchasing the furniture took too long for what I was as ordering. Staff member seems like he needs more training or someone to sit with him and monitor his performance before setting him loose on the sales floor.

No customer service. Delivery was a disaster. Calling back for help was met with sorry we will let manager know. Manager never reached out. Could never even speak with management. If I could give 0 stars I would

Nicholaus was Very friendly very helpful and knowledgeable about fabric. We actually enjoyed our purchase with him.

Well I went to the Ashley store on Riley on Tuesday Nov 18th to buy a couple recliners and a couple of end tables. I had researched them online and picked out the ones I wanted online but when I got there of course they didn't have the ones I picked out at the store so that was my first experience. I shopped around and ended up finding some recliners that were in stock and could be delivered in two days. Although the end tables are a month out, which is a long time but whatever as long as I could get my chairs in two days no worries. We'll today Nov. 20th I called to find out what time my chairs were being delivered. Well after two 30 minute calls to customer service I still didn't get an answer. They told me the order had been canceled, then they told me they were on back order. I went round and round with them and finally asked for a phone number to the physical store and they gave me another number to customer service. Come to find out you cannot call the store itself which I believe is a bad way to conduct a business. We drove to the store and come to find out when I signed the purchase order on Tuesday it didn't capture it so they canceled it instead of calling me yesterday to let me know I needed to come back and re-sign the papers. They finally figured out but what a horrible buying experience. I will never shop at Ashley again. This all could have been avoided if Ashley did their job correctly.

My experience at Ashley Furniture was outstanding. The team provided exceptional customer service, helped me compare options, and made sure I felt confident in my purchase. Delivery was smooth and on time. Truly impressed!

Absolutely the worst experience EVER. Had purchased a bed frame, mattress, AND box spring and pre setup delivery for a specific day. When they called me to confirm delivery not everything was coming the same day and they said I had to pickup the mattress. I have zero way to pick it up which is wild they changed that. Finally talked to someone to get that squared away and then when they came and setup everything they brought me a used and very dirty box spring which is disgusting - are you kidding me? Customer Service was absolutely horrendous and wouldn't fix it. Never purchasing from here again how do you give someone a used and dirty box working?!

Came in looking for a sectional yesterday. When we arrived, Michael ( McLovin ) greeted us. We told him what we were looking for and pointed us in the right direction. After sitting on a few couches, Michael checked up on us. We explained that we were looking for a darker color sectional so he showed us his favorite couch. Immediately loved the color and after testing it out, we knew we found our couch. Michael made the purchasing process very easy and saved us a lot of money. If you come here, ask for McLovin. You won’t regret it.

My account is still not fixed. I am not happy about this at all. I asked that my delivery not be made until after December 30 and they arrived yesterday, 11/13. The chandelier that I asked to be canceled from my order is still showing. The price that I found online is not reflecting on my account. I’m not happy right now with the service. The shelves that I ordered came in a raggedy box when it got here, I still have to open it to make sure it’s not broken. It was just left in front of my door Not happy. I have to call tomorrow to complain about the service and about the fact that they didn’t make good on any of the promises that they made before I left when I made the purchase. I’m not happy about the original purchase because I wasn’t able to see the cost in writing prior to purchase. I thought I was getting sale prices when actually I was getting the regular prices but being told I could pay overtime for a longer period in order to get a lower monthly rate not explaining that stuff was not on sale. That’s my fault for not making sure that I was clear. I thankfully, went home and read through the paperwork and saw the error and came back the next day and cleared it or so I thought. I’m still having issues because my order was delivered before it was supposed to. I don’t like this. I asked for it to be delivered after 12/30. This is very bad salesmanship I don’t appreciate it. I order from you Ashley a lot when it comes to my furniture when I make my big purchases and this feels like the worst service that I have received. Now I have to call tomorrow and make a complaint and yet again make sure that the changes that I asked for are made because my Cell people did not take care of it and I’m still not happy. I remain very calm when I came into the store. I waited for them to fix everything but they still didn’t fix it. This is horrific service And I deserve a discount for all of this inconvenience.

Tyler was very helpful. Got what I needed with great financing.

I was looking to buy a bed and Amir was very knowledgeable! I got the bed I wanted for a great price! I highly recommend him!

Voracious sales people eager for commissions greet/assault you upon entry then, when they sense you aren’t going to buy today, disappear

This large Ashley Store, is primarily a warehouse/distribution center - only the front has a showroom for customers. Prices are much higher than other, competitor furniture, with product quality not justifying cost.

Jackie Petzak was an amazing help and really was so lovely! She wasn’t pushy, didn’t make us feel like we needed to make a decision on the spot and really was knowledgeable about the promotions and options we had for what we were looking for! She even helped us open an account and the whole time she gave us 110% all around! If you go to the store ask to speak to Jackie immediately! She’s wonderful!

Terrible customer service. Specifically spoke with sales agent Tracey about not having a couch with no feathers. Showed us a couch where the back cushions don’t have feathers and said this one is good! Come to find out the seat cushions have feathers and when inquiring their response is everything is final and not our problem. Been calling for weeks to speak to someone and who can remedy the situation and they just keep saying we are too busy. General manager supposed to call multiple times and after 2 weeks of inquiry gets a message a voicemail from someone else that says “he can’t do anything” Don’t recommend.

Amazing from start to finish. Gave us space and didn't he met our needs

Great customer service!

I walked in the front door and Anita quickly greeted me in a very professional manner. I told her what I needed and that I needed it quickly. She then showed me what would work and I was out in a few mins. Incredible service and quality furniture. Will be back!

Beware! When they deliver your furniture they will tell you that you can return in 3 days even though according to Ashley all sales are final. We purchased a couch and we ordered too many pieces, it will not all fit in our living room. So now we just have an extra piece of couch sitting around not being used and in the same condition when they took out the box. But I’m stuck with a $560 piece of furniture, I could really used that money. I spent $3,600 on this couch they refuse to help. Never shopping Ashley again.

Went to this store today to find a mattress. We were greeted by Maria who was very nice and very sweet..as we navigated with Maria, A sleep expert named Ben came in to educate us more about the mattress and adjustable bed frame. Mind you, this is the first time in a while we have bought a mattress so we definitely wanted the recommendations and education on the products. I’m not a one and done shopper. I want to compare quality and pricing of products just like any shoppers. When it came down to the price, Ben quoted us $6k for the mattress we liked, adjustable base and mattress protector. He also went over with us warranties and what it entails. The interaction was great up until we asked more time for my husband and I to discuss. Ben was trying to sell us the monthly financing which as he should. We definitely wanted to go ahead and just purchase but we also have other places we wished to see and compare our prices to get the best deals. We asked if we can get a print out of the quote to which we were told they can’t but they sent it online. The manager also was kind enough to offer us a deal. By the end of the conversation, we still wanted to think some more before just spending $6k. Well, when we were leaving Ben says “good luck sleeping in agony.” And “most people who says they’ll come back never does..” shook our hands and throws his iPad on a bed. This is when I knew he’s upset about not getting a sale that he hijacked from Maria. No wonder no one wants to come back..not with that attitude. I know that he wants to get the sale and we wanted to give the business to them but $6k is a lot specially now a days regardless of the financing they offer. That’s still $6k we’re paying at the end of the day. Now we’re taking our business and just buying the mattress we liked online because of the nasty closing attitude Ben had.

I used Ashley's 12months No Interest promotional plan, was told by the salesperson that my minimum payments would be $50-60 a month and then the rest would be due on the twelfth month to avoid interest but when I got my first bill for Concora (Ashly's finance company) my minimum payment was $298. False Advertising. Shady Business Practices Ashley's furniture looks nice but once you get it home and really sit on it, you'll quickly find out just how cheaply made it is.

Provided a lot of help.

Check out process slow and annoying. Should really get a better system and the process should really be much quicker!

Jackie’s been excellent, professional, and helpful.

Great shopping experience. Everything was made easy for us. Pick up was a little challenging but the the warehouse guy really helped me load everything.

Realy nice Sales person Arturo Moreno helping us in English and Spanish..we will come back

Friendly and attentive staff (Dawn). Items purchased (sofa, loveseat and two swivel chairs) were a good price and in stock.

We were treated with the utmost care and respect. Alex, Ali and Sarah all did their best to find the right furniture for us. We definitely will shop here again and will recommend Ashley to everyone we know thank you.

Bought a couch and they seemed untrained with their software. After signing papers and making sure everything was okay and ready to go, I got a call the next day (end of day) asking me to come back because they missed a signature. They said it would be a quick 10 second type of thing but it ended up taking a lot longer because they had to cancel the initial charge and do the whole process all over again! It was a complete waste of time as they had to call all these other people to come help and get approvals. I’m just frustrated that some of the staff were untrained. Even if they were trained, they acted pretty untrained in the software and wasted so much of my time. To me, this shouldn’t be the case especially with big furniture purchases. They didn’t even compensate me for the time wasted by having to drive back, wait 30 minutes while they figured out what the problem was. That’s not a customer experience that I would want others to go through. The employees that helped fix the issue the next day were great, but I was already frustrated at that point. I would’ve given a lower rating, but decided to give it a 3/5 because the staff that helped resolve the issue were wonderful. They did know what they were doing and made sure that everything was signed properly so that the same problem wouldn’t happen again.

Jackie is an excellent associate, great value for your team! Thank you for the VIP treatment loved the caring and attention given to us today!

We were shown the exact power sofa we were looking for. Everything about the purchase was done very professionally.

The salesperson who helped me was someone I enjoyed talking with. I recall that when I was greeted, a woman was supposed to be the salesperson, but I could tell we would not be a good match in terms of personalities. That's okay. That's life. Service with loading out car was wonderful❗

We love the Ashley furniture that we purchased. Jackie and Adriana at the Vegas (Spring Valley) store were so helpful and patient. Overall we had a great purchasing experience and we will definitely be back.

Our sales person was outstanding very good shopping experience we was in and out of the store within an hour

We had such a great experience at Ashley. Tyler S. was so helpful and patient with us as we selected a new dining set. The whole process was easy and his customer service was exceptional.

Great quick experience, got what I needed. McLovin was very knowledgeable and professional, I will be back for a bedroom set!!!

Harry did an excellent job. It was a pleasure doing business with him

Everything I could hope friendly professional service and very accommodating Fradia should get a raise.

Your salesman Jonni was the best. We found the furniture cheaper at Walmart online. But gave Jonni the business because he did such a great job.

Nice place. Didn't appreciate being followed around though. Came to browse furniture but felt like I was at a car dealership with the amount of overly pushy salesmen asking a bunch of questions and shadowing me.

I am so happy with my sofa purchase .I Had the best experience with the sale associate Long he was very patient and kind he made sure everything went smooth. I expressed how I wanted the sofa as soon as possible he made sure I got it the next day.Long is the best.

Nick was above and beyond helpful. Made it an exciting experience purchasing are new living room furniture

We got a great deal on pieces we are in love with. The staff is friendly and knowledgeable.

Miguel was awesome and the showroom is beautiful… prices were great thanks for a great experience

Nick was fantastic and answered all our questions thoroughly. Adriana was also a huge help both she and Nick were incredibly patient and supportive throughout the process. They did an excellent job! We’ll definitely be returning. Thank you both for your time and kindness!

Dana was patient during our selection process. Not pushy or overbearing we appreciate that.

If you go shopping here, go talk to Dr. Sleepy! He did a great job helping and giving suggestions on items that fit our needs. Ashley has gained a return customer for our future needs. Thanks Tyler S.!!!

Alex Robles was extremely professional and knowledgeable.

Diane M. was excellent!

This store is horrible do not buy anything from here been waiting for 2 months for a chair that I bought and paid for. Date keeps getting pushed back no help at all customer service is horrible they do not care if you get your furniture or not. Go anywhere else in town. I'm going to tell everyone I know never to shop here. Wish I could give them negative Stars they don't deserve any not even one

My agent Jackie was phenomenal for giving me space at first and expressing some ideas & adding elements to my home. I’d definitely would recommend her as a furniture advisor for other customers!

Dianne was very helpful. Made my purchase seemless.

I had a great experience at Ashley HomeStore thanks to Zachary! He did an excellent job helping me find everything I needed and made the whole process easy and enjoyable. He was very friendly, professional, and held great conversation the entire time. It’s rare to find someone so attentive and personable—definitely made my shopping experience a positive one. Highly recommend asking for Zachary if you stop by!

Took 1hr 20 minutes to do what should have taken 20 minutes. One salesperson was literally asleep in a chair on the sales floor upstairs. Short staffed and incompetent workforce.

Zach did a great job trying to find our rug! And that is appreciated, just hoping it’s in stock!

Had the best time here with amazing staff Devin was so wonderful showing me many couches and taking the time to also listen and chat a little. Would definitely come back and buy more furniture again .

Harty was awesome and helped us get the couch we wanted and needed

Very professional and helpful

My visit to Ashley's was a great experience. Everyone greeted me kindly and made me feel welcome. I appreciated that there was no pressure while I looked at different furniture styles. It was easy to find what I liked, and staff was very helpful when I had questions..Elliot, Thank You

Lindsay Wills was an incredible help to my wife and me! She did not rush us, she asked valuable questions; she took extraordinary steps to make sure the items we wanted to buy would suit our needs the best; she offered her opinions only when we asked; she made us laugh; and she genuinely CARED about us! It was truly refreshing and remarkable to find a salesperson more interested in us than she was in herself. Having spent a lifetime in “sales,” I know (or believe I know) what a “good” salesperson is, but Lindsay proved to me thats she was no where near “good,” she was INCREDIBLE!!! Please look her up the next time you’re in Ashley Furniture. You will not regret it.

Our salesman, Osmany heard our request and showed us the perfect new couch in minutes! It was on sales which saved us a ton of money, and the prices was simple. We bought it on the spot, including a 5 year warranty.

The wait to get items from the warehouse is ridiculous. Waited over an hour for 4 small decor items.

Great services and no high pressure salesman.. 5 stars for Arturo!!!

My daughter and I came in for a TV stand, and though we did not find one, our saleswoman Lindsay was amazing. She was patient while I was in a wheelchair, understanding of my needs and extremely personable. We even invited her to my husband’s memorial BBQ because we loved her so much!

My sales agent was great and it didn’t take long to get approved.

Fabulous expert sales associate! Dawn was very knowledgeable about the process and the product she was representing.

Miguel was amazing and helped us find the perfect couch for our needs.

Amazing shopping experience. Sales rep felt like I was shopping with my friend. Helped me find everything and put it all together

Taylor Lravitt was so very patient and helpful assisting us finding the perfect dining room set, can't thank her enough.

We have to acknowledge Alex, the representative who helped us decide on the sofa and bed mattress we bought. Very patient, knowledgeable and professional. We were also impressed by the store layout, very spacious Ashley at the Curve.

We had a great experience. The store is HUGE with lots of options for home furnishings. The sheer size of the outlet is a bit overwhelming at first, but if you’re looking for something specific it’s easy to navigate. The floor staff (salespeople) are very helpful but not overly aggressive. To me they gave us space and stayed out of our way while we browsed around. Once we found what we wanted, all our questions were answered and made the buying process easy. Shout out to Abdiel and Alex for making my purchase enjoyable.

Arturo was the employee who helped my wife and at the store. He was extremely knowledgeable about their inventory and was very professional and courteous during the sales process. I would highly recommend Ashley Furniture as a place for people to furnish their homes.

Michelle Thornburg helped me purchase a mattress there the other day and made it seem effortless. She was very helpful pointing out the differences of each mattress and breaking down the cost options.

Tyler was amazing. Super helpful and patient. Helped us to find exactly what we needed. Very entertaining to shop with had us laughing the whole time. If you ever go to ashley’s off of 215 please ask for him. Also he made a crazy shot into the trash from 50 feet away

We had the absolute best experience working with Kristal at Ashley HomeStore. She was patient, knowledgeable, efficient, and incredibly kind throughout the entire process. She helped us choose pieces that fit perfectly with our style, and we truly couldn’t have done it without her guidance. Thanks to Kristal, our home looks amazing and elegant. We’re so grateful for her professionalism and care—highly recommend asking for Kristal if you want a stress-free and enjoyable furniture shopping experience!

Thanks for everything

Tyler was very helpful together with the beautiful Mngr who was with him forgot to ask her name. Ms. Yesenia who assisted us the very first time we visited Ashley was very pleasant and knowledgeable too. Definitely an experience worth every minute exploring the store!

⭐️⭐️⭐️⭐️⭐️ Kwame at Ashley Furniture was fantastic! He went above and beyond to get me the best discounts and quickest delivery. Super helpful, professional, and friendly — he made the whole process easy and stress-free. Highly recommend asking for Kwame!

Nice place, friendly employee and very helpful

If you have heard or seen terrible reviews about Ashley then go to the store on Riley St in Las Vegas!! I purchased a Purple mattress from another store almost 2 years ago and started sagging. Ashley sent someone to inspect it and determined it was defective. Purple had discontinued that style, wonder why, so credit had to be provided. I didn't want another Purple mattress anyway! They would only provide less than half the amount I paid for the mattress!! I met with Jeremy, the manager, who is a very nice man and that evening he called to let me know the full amount was being credited! I was able to go select a mattress of my choice and with credit remaining a protector and pillows!! VERY happy with this store!!! Thank you for treating me so well!!

Dawn Martin was exceptional and worked with me for two visits to ensure I purchased the appropriate automated frame and mattress given my back issues. She definitely went above and beyond to secure the best pricing which was approved by Michael (mgr). If I were hiring for a sales position, I would hire Dawn. She’s pleasant, professional and has strong customer interaction skills.

From browsing to purchase and then delivery, the entire process was performed with perfection.

Long Vo did an amazing job helping me today!! He wasn't pushy, listened to exactly what I wanted in a couch for my new home, and was patient with my indecisiveness. I changed my mind on a few things and he just said, "No problem!" & the process was easy. Was very satisfied walking out know I purchased the perfect piece of furniture for my new home! Never been to an Ashley store before, but this was a really good first experience! Very satisfied.

My daughter & I were shopping for an new sofa. When we came into Ashley we were greeted by Romario. He took us around the store and within 3 questions he was guiding us to our new sofa and oversized chair. We bought both. He gave us his undying attention. Romario helped us through the purchasing process. He was very patient while I was talking to my bank to release the funds. He scheduled my delivery date and we were finished. Painless. Romario didn't pressure us, he was patient while we were talking with each other, and informative. I'll go back to Ashley because of Romario.

A superb salesman guided me through the maze of an exceptionally large selection of furniture.

Easy & Fast! Found what I liked, now sales pressure! Mack was friendly, professional & not pushy!

Beautiful new store! So many choices— competitive pricing and friendly, helpful staff. Max was particularly helpful in finding us the perfect living room chair! Highly recommend this business if you are looking for furnishings for your home!

Patti was great. She answered all our questions and she was even able to get us a discount on our purchase! She also assisted in getting us a priority delivery schedule, thank you Patti!

Brandon was so knowledgeable and helpful. He was a pleasure to deal with. Thank you

I had a great experience working with Miguel. When I had a hard time deciding he gave me some great information and made sure I knew everything and saw every piece before making my final decision. Thank you, Miguel! I look forward to working with you again for all of my furniture needs!

Salesman Arturo was very helpful, nice, and very informative on all things. Very happy with the whole purchase.

The store itself isn't that bad but that's were it ends. If you like used car dealerships where agents hound you nonstop, this is store for you. Having someone follow me around and trying to sell me on furniture isn't a very pleasurable experience. Good thing IKEA is right across the street.

ELLIOT took good care of me, he definitely showed me all the options and prices. I got me something that I was looking for so happy I came to Ashley! Definitely look here if you are looking to furnish those houses!!

Experience was great customer service! Amber was very professional and friendly!!!

Patty was wonderful. Prompt, courteous and provided great information.

Great, friendly, and professional service here from Trisha. Ask for her!

Cody Jarrell helped us today with our purchase and he was excellent. Thank you so much.

Excellent service in purchasing, excellent service in paying and scheduling process. Thank you Taylor you did a great job!!

My mom & I purchased TWO same couch that was on SALE, $1600.00 final price. They did o.k. on her sales, mine same couch $2400.00 final price??? I signed bkz of confusion...over 90 yrs. old mom didn't feel good we NEEDED to get out of the store.

Michelle was amazing! We will definitely be using her again when we need more furniture.

Major run-around in on returns. Never shopping in the store again.

Nic was very helpful and friendly. Was able to answer our questions. The store had a variety of furniture to choose from at reasonable prices.

Carl was amazing!

This was our first time at the new Ashley At The Curve, Las Vegas, furniture store. We were pleasantly greeted by Zachary. He assisted us in looking at reclining sofas. We appreciated his assistance and were also assisted by Ali. He answered our questions and assisted us in purchasing two reclining sofas. He gave us all the details regarding current promotions. We utilized the six months, no interest, giving us an extra discount. He helped us complete our purchase and took us upstairs to look at dining sets. He was very friendly and made the whole process very pleasant. Thank you, Zach and Ali!

Representative by name of Jackie helped us she was outstanding

The best!!!

THE BIGGEST ASHLEY @ USA 🇺🇸

The guy at the customer service pick up office was unwelcoming please get the right person in that area.

So far very happy with my purchase. I say so far because we will receive our order at the end of October. Long our sales men was great and I give him a 5 star. He was patient and gave us a good deal.

First time visit and found our dream sectional. Our salesman Osmany was very familiar with all of the working parts and explained how things worked. We appreciated very much his knowledge of the merchandise and we bought it. Very happy with our purchase. Thank you Ashley’s Furniture and a big thanks to Osmany.

First time in and had Osmany as our salesman. He was very familiar with all of their merchandise and was able to thoroughly explain all of the working parts in a very modern sectional and we bought it and felt great about our purchase looking forward to many years of comfort

Our experience was exceptional. My biggest issue going to store retail sites is being shadowed and hunted the entire time by sales people. After visiting your store a couple weeks ago in Henderson I had no desire to return to any of your retail stores. After my wife convinced me to visit the newer larger store I was a bit concerned of having the same unsettling experience. I am here to say - that wasn’t the case. Janine our sales person did exactly the opposite. She gave us our room and only approached when we were ready Thanks for your professionalism Janine

Found and almost purchased a couch we liked. Then they said the delivery fee is $400.00! NOT going to happen. Yes, we live in Vegas.

Zack went above and beyond to make sure my wife selected the right bed for her, making sure her needs were meet. Showing us all the multiple choices, my wife left happy.

The best! They do all the work!

Corey was excellent, a happy person and again thank you! Mendiola

Our sales agent Michelle was awesome to work with

Helpful staff to make sure transaction was completed quickly and efficiently.

Taylor helped me and the process was so easy and I found a great couch and tv stand. Wide selection of choices

We had a great shopping experience at Ashley furniture Cody Jarren was very welcoming , friendly and professional and helped us find the best family sectional for our home We will come again Thank you

Miguel, our salesperson was very helpful and low pressure. Very informative. Nice atmosphere.

Ask for Dana!! She is the best salesperson I have worked with and it was a very refreshing experience compared to other furniture stores in the Las Vegas Area!! She was so knowledgeable and able to answer a ton of questions for us, and also help us get the best deal. She needs a raise!!!

Eva was great! Very helpful patient and helped us get exactly what we needed.

Dana was very professional in helping me to make my final decision on my purchase!

Excellent service in selecting a new bed. The team was very knowledgeable, patient, and supportive throughout the process. I truly appreciate the great service.

Cody was extremely gracious, attentive and honest while helping me pick out a leather couch. His knowledge and expertise was incredibly appreciated and well deserved. We will reach out to Cody again for any furniture or home needs.

Tyler was great and made what was very stressful for me very easy.

Banu was very helpful and great to work with!

I was greeted at the door but not pressured. Things were explained and Carl sealed the deal for me. I walked out more than happy with my purchase. Oh and they honored the online price which was a $700 difference from the in store price. Now that’s great customer service.

Our sales lady, Anita was the BEST!

Our salesmen were awesome, so that’s where the extra star comes from. The first table arrived with chips and scratches, so they followed up with a touch up guy who missed a couple spots despite blue painters tape. They sent another table but it was dirtier and in worse condition so we denied that one since the first table was better. I told them I’d be willing to take a discount and keep the original with existing blemishes. Ashley offered 10% off but would take my warranty away over the scrapes and scratches so I opted to let them deliver again. This 3rd table was pre inspected by 2 managers , by far the best but had a tiny chip in the corner . The delivery drivers were more concerned about liability and said they would just take it back even though I explained that I would take this since it’s better , but would still let the store know it wasn’t perfect. After some back and forth and frankly not wanting to carve out another 3 hour delivery window I reluctantly accepted. This company does not value your time. Another issue is this store does not answer their phone . My wife and I have tried over the course of 3 days , several calls at different times. We needed them to forward our protection plan info to the right company so we could file a claim, it’s been 3 weeks. Big Ashley customer service has no way to contact the individual store . Now we’re just waiting to file a claim for this added coverage they pushed on us when we initially purchased. The post purchase follow through is disappointing. Spent 8k after discounts . Perfect example of how BASIC customer service can go out the window when you grow big enough.

Amber provided exceptional service

Good selection and variety, wide price ranges, not sure why so many salesman, was a bit annoying. Cat approved couch.

Nice selection. No pressure from the salesman. Bought a power loveseat and power sofa… Process went smoothly… They’re 5 year Protection plan what’s your static expensive but if not used you get it back in credit after five years, so that is nice… They’re White glove Delivery service (Although pricey) went very Well. Nice guys quick and efficient. Overall, very pleased

Amber was very pleasant. Not pushy. Helping to get good discounts. This store is absolutely amazing. I love Ashley furniture anyways!!💜💜

I'm very disappointed with my purchase from earlier this week. I bought 2 items so everything should be straightforward, but here is a list of the problems I've had so far: The couch was delivered with a scratched cupholder I was supposed to get a prepaid card with my purchase, but there is no update on when/if I'll actually get it No updates on the massage chair either. Ashley tells me to call Osaki, then Osaki says to contact Ashley I've already opened up tickets with the chatbot and now it's telling me to contact the store. My salesperson (Jada) has not followed up with me at all. Someone needs to make this all right ASAP. This was a 12,000 dollar purchase and I expected much better service than this

Thanks for your great customer service and care!

we weren't able to find what we needed in store, but jackie was extremely kind and helpful (: all the furniture we saw was great quality and very good pricing! we'll definitely be coming by for future needs

Jackie was so amazing Welcoming and knowledgeable. She made sure I am purchasing exactly what I need, gave me the best instructions and made this process so enjoyable. 10/10 !

(Translated by Google) 5 Stars (Original) 5 Estrellas

Tracey from (South Africa), greeted us by the door. She said if we had any questions please let her know. I like the no pressure approach she had. When we were ready, Tracey asked the right questions and showed us exactly what we were looking for. The price was awesome and can’t wait for the living room furniture to be delivered.

Ssales person was great

I’m glad that Ashley retail store presentation was very beautiful. I like that there’s many helpful salespeople. As a sales manager myself, the one thing I would say is to have the salesperson train more on the products. As she lead me more with the financial assistance that Ashley provides. To lead with product and product knowledge, and not think with their pockets. Had she asked me more about what I’m needing in my furniture based on comfort or value, she might gotten me to to up sale. Other than that, I do love the product that I purchased. Thank you.

Absolute disaster of a store and a company. My wife and I purchased a Reclining Sofa & Loveseat from Ashley ( Yes I have receipts ) and what they delivered to my home was a different size Sofa & Loveseat. Now when you go thru the exchange policy basically they tell you your outta luck or it's up to a technician to determine ( You get a different answer from every single person you talk to. ) DO NOT RECOMMEND AT ALL....

Great job. Very good customer service. Amber was very helpful and knowledgeable about the products and processes, making the entire process a smooth one.

Service was great, however there were difficulties with completing the order due to glitches with their new system. It wouldn’t process down payment. I have to follow next day and need to return to the store.

Elliot was super helpful and patient with us as we looked at several options. Ultimately we decided on the outdoor set of our dreams!

Awesome experience and great service from our sales team

Absolutely outrageous pricing here. The fact that a crappy mattress is 1200$ is robbery. This is far more than tariffs and I can go across the street to IKEA and get a bed frame I was looking at for a third of the cost. Won’t be back. I guess they are passing on the price to customers for this massive place.

Mack was wonderful to work with

Our man Bald Mike was extremely helpful in assisting us finding the furniture that would best meet our needs. Great representative for Ashley's.

We stopped in here on a whim since we've been looking for a new couch. As we wandered around, a salesperson approached us named Pineapple (his real name is Ivan). He gave us relevant information and gave us ample time and space to wander and get a feel for what we liked. He periodically checked in with us and gave us a great no-pressure shopping experience. It was my first time into Ashley, but I would go back and shop with Pineapple anytime! Thank you Pineapple! 🍍

Mac was helpful. Showed us to the patio furniture, let us roam around, and pick which set worked for us. Very friendly staff.

Great service and knowledge with our salesperson Marissa!

Marvelous experience! Jonny was great, Danielle is the best manager I've ever come across at Ashley! Thank you both for your help and your amazing customer service!

Our salesman Tyler and the manager Danielle were fantastic. We were very pleased with our experience and our purchase.

Banu was our girl, she was amazing !! Excellent customer service !! Better than Living Spaces & she helped me get financed right away. I was in complete shock that I got qualified lol I ended up getting the couches that I wanted and left happier than ever. This girl deserves a raise !! Super patient & sweet, would definitely recommend her to everyone I know. Jonny was helpful as well, broke down pricing for certain items for us. Overall we were happy with the service.

The only reason I’m giving a 2 star review is due to the salesman that helped us he was great other then that it should be a zero star rating. I don’t recommend buying anything from Ashley especially if you have to use there warranty the customer service sucks nobody knows nothing. I keep getting the run around its totally unacceptable to have to wait two months to and I still don’t have a technician scheduled to come out to see what’s wrong with my recliner. I purchased my sectional less than a year ago. Horrible experience. I will not be purchasing anything from Ashley‘s furniture.

Smooth ordering easy pickup

Love the person who helped me great experience

So big! Had everything we were looking for.. Furnished our home and our best friends home for a reasonable price!

Super good quality on all furniture i loved it

Tracy was so helpful and full of energy. Very kind and moving , will definitely come back and would love for her to help me with future purchases

ontime delivery and set up/ install was done in less than 15mins

Kimberly was very helpful. The store was beautiful. I would definitely buy something there again.

Mikael B. the sales person was so very helpful and knowledgeable ,, purchased several items and the new store was absolutely awesome also the staff was so friendly.

Great service. McLovin was very helpful in helping us by our furniture.

Amber is the best very knowledgeable super professional

Cathy Anderson was great ! I had visited her a month ago and came back to get just the headboard but I ended up getting my entire bedroom set and rug. She was very helpful ! I’ll see Cathy again once I get settled in my new home.

Everything was fine as I’ve spent over 5K this year alone. Then came your security woman in the distribution center. When there was a problem filling my order and waiting in the heat, I was instructed to go back into the distribution office. Not knowing the rules, I walked from the gate to the office from inside the warehouse and as I walked through the door, a very rude woman started yelling at me that I was never allowed to walk through the inside of the warehouse and the door I had just come through was for employees only. I calmly apologized and said I had no idea. She then said (in a very loud voice) replied that’s why I’m telling you for next time. It wasn’t what she said but how she barked at me. That was completely unnecessary. After my order eventually is filled, I doubt I will ever shop there again. She was on her power trip and my wife and I did not appreciate it.

I was in and out in under twenty minutes with exactly what I wanted. Great staff and huge showroom!

Jonny was excellent. No hassle or haggling. Very professional. I showed him what I wanted and was out of the store in literally 6 minutes.

Long was great!

Great deal...its a place where you can find suites to your needs...Mr Long assisted us the few things we needed and completely provided the service...great person!

Knowledgeable sales representatives and EXTREMELY helpful!!

The customer pick up for furniture was terrible. Very long wait and they only had one gentleman loading furniture. He was understandably struggling to move a 300lb dresser and the other employees would rather sit around and watch him struggle alone instead of helping him or allowing me inside to assist him.

Sales associate Taylor L. Was very professional and she explained that Ashley Furniture stands behind their products with integrity and outstanding customer service.

Osmany was friendly, personable and offered his product expertise to help me find the right selection. He also gave me space to feel comfortable to browse without hovering so I could enjoy the showroom freely.

Elliot is the best sales rep there, he will definitely help you out. I think he is the best sales representative I have ever interacted with at a furniture store and if this review was only about him it would be 5 stars. But this one star is solely based off of Ashley Furniture and their absolutely terrible sales policies and practices. While the show room is beautiful with a great selection, actually buying something is a ridiculous process and if you have missing items from your box, you can’t just go back to the store and exchange them. I bought 1 lamp. Opened the box. It had 0 instructions and was missing the harp and the finial. I literally opened it and called within 10 minutes of picking it up. The best solution was to ship me parts, instead of letting me just get a different lamp. I guess if you’re buying large furniture, and you want reasonably priced disposable furniture, this is a good option. But don’t buy accessories or decorative things there. What a hassle. And all sales are final. I will never shop here again.

Big selection

Great experience. Collis was great and gave plenty of time to browse and not feel rushed in the slightest. Very happy with our purchase.

Everything in store went fine. Amber listened to our concerns and needs in selecting a new sofa.

Please don’t trap yourself with their five years no interest payment. I’ve been calling them for days. Nobody answers my phone. It’s a computer operated phone call they want you maiss, your payments I’ve been looking for my account number everywhere nobody is there to help me the worst customer service. They just want you to sell and buy there is 100 sales person in the store, but nobody is there to answer your call. I’m super I’m happy

Our sales representative, Fadia, was great.

We came into the store looking for a dining table and were greeted by a warm smile. Carol was externally helpful and patient with us. He made sure to inform us about several promotions that the store was running. Overall Carol was very professional and made our experience at this location an amazing one! We ended up buying a table the same day and are super excited for our purchase to arrive.

Amazing service from our sales representative Long

OG was fantastic. Friendly knowledgeable thanks much

Devin shows great customer service and very knowledgeable with the product I asked

Patti was my saleslady. She was friendly., Attentive Professional and very helpful. Thank you for employing her!

Osmany the salesman did a great job and he was really helpful

Abraham and Arturo were amazing and fabulous sales men .....the best in Las Vegas... Employees of the month 💯💯💯

(Translated by Google) Very good customer service and the delivery of my furniture was excellent, thank you. (Original) Muy buena atención a el cliente y la entrega de mis muebles fue excelente gracias

Got great furniture deals god is good

Arturo M was a great help and was very attentive

Jackie was excellent. She knew the product. Prices, and made the experience very good! I will definitely come back for more furniture and I highly recommend her and Ashley 👍🏽

I had the absolute honor and pleasure of having Osmany help me today. He was so very kind, professional and he helped me and made it so easy! I sincerely can’t wait to go back again and finish my furniture shopping! I highly recommend this Ashley furniture store location and I sincerely hope you are blessed to have Osmany help you—he is a true asset to the entire Ashley brand!

One of the best showrooms in Vegas I have ever visited. Selection is and quality is awesome.

I had such a great experience at Ashley Furniture (6555 S Riley St, Las Vegas, NV 89148) thanks to Tyler! From start to finish, he was extremely helpful, patient, and attentive, making everything smooth, easy, and stress-free. He took the time to answer all my questions, never made me feel rushed or pressured, and truly went above and beyond to ensure I was comfortable with my choices. With his guidance, I was able to take advantage of a wonderful promotion and purchase a beautiful whole bedroom set, along with a coffee table that comes with 2 additional tables. The quality of the furniture is amazing, and I couldn’t be happier with my purchase. Tyler’s excellent customer service exceeded my expectations, and I genuinely appreciate how seamless and enjoyable he made the entire process. If you’re looking to update your home furniture, I highly recommend visiting Ashley Furniture and asking for Tyler—you’ll be glad you did!

Excellent service by Arturo. This place is huuuuge! Great selections, deals and prices. Go here!

Love Ashley Furniture’s selections, offers, and customer service. Patty helped us buy a new couch and also plan for some other things we wanted later on when we come back for our next purchase. It was a pleasant experience and even the GM was very knowledgeable and super personable with us and our experience. Will definitely continue to come here for ur next home update.

(Translated by Google) Very pleased, the service was excellent, professional and dedicated, thank you very much. (Original) Muy complacido,las atenciones fueron exelentes,profesionalismo y dedicación, muchas gracias.

I like is perfect 👌

We’d like to give special kudos to Ivan "Pineapple", our salesman, who went above and beyond in helping us find the perfect furniture for our new home! We also had the pleasure of meeting the store manager, who was very accommodating and welcoming. And of course, five stars to the delivery team — they were so professional, efficient, and careful with everything. Truly excellent service all around. FIVE STARS for Ashley Furniture! 🌟🌟🌟🌟🌟

We purchased furniture in July and have yet to receive it. We received a text that we were “all set” for a 9/2 delivery, only to find out the day of (and after we had already gotten rid of our old bed) that it was going to be 9/4. Now they’re telling me it won’t arrive until 10/14, almost 3 months after we purchased it. They still can’t tell me why it was canceled day-of, and I’m still waiting for the manager call back I was promised. Don’t bother trying to call them because no one will pick up. Do yourself a favor and don’t bother spending your money here.

Great prices, quality and customer service!!! A pleasure shopping there and will be back for more items!!! The store is amazing!!!

It wasba fantastic experience 👏

Arturo is the best ! He knew exactly what I was looking for, showed me some options and wasted no time getting me my dream sofa ! Can’t wait to see it in my living room!

Mack was super helpful and informative!

We were able to find suitable couches at a decent price. Yesenia did a great job. She worked hard to make the sale.

Amazing selections and wonderful staff! So very happy with my experience.

Everything was smooth and without any conflicts. There was no pressure by sale people at all. Best experience I've ever had with Ashley Furniture.

The service which Dana provided was exceptional. She was very knowledgeable about the products and offered very good suggestions and made sure I got what I was looking for.

Amber Allison was a great saleswoman! She was not pushy, answered all our questions ! Went above and beyond to help us with all the financial options! Great experience!!!

Fadia did a fantastic job in showing us items that met our needs and wants ! We appreciated her help and knowledge. She was very personable, patient and kind !

Had the best experience with Ali at the new Ashley flagship store in Las Vegas. He was so patient as I had a very specific vision for my new place and made it all happen. And during the BUSY Labor Day weekend sale!! 🥳

Taylor was great! 👍🏽 Explained their specials for the holiday & location of my interests. Didn’t follow me around but was close by to ask questions of needed! Super helpful and we’re going back later tonight to make our final decision!

Patty was so helpful and we appreciated her professionalism and insight! You are my new go too store for my future furniture needs!

Carl was a great sale person who helped me with my dining room purchase.

We were misinformed about product availability and sold a protection plan without our consent or knowledge

Eva was so wonderful- she showed us everything and helped us with important decisions. She was patient and so lovely- we would definitely come back in the future Evanne Orlean

Quick, easy, and simple! Ben was our associate, helping us while we looked for a couch, and he was absolutely incredible. He took the time to go over everything with us, but was succinct, and incredibly friendly! We walked out within an hour, completely informed, and excited to get our new couches! Give this man a raise!

Long helped me! Awesome guy and explained to me straight forward and didnt give no run arounds!

Had a great experience at this new Ashley store. Our sales associate Anita was wonderful! She was super helpful and made sure we got the best price available on the pieces we picked out. Go visit Anita, you won't be sorry.

Love this beautiful new store with so many choices of style and a price for everyone! Our sales associate, Dana, was very professional and no high pressure. She let us look around on our own while standing by to answer any questions, which we greatly appreciated. We highly recommend this store!!

Beautiful store. Adam was professional, knowledgeable, and answered all my questions. Thanks Adam!!

Dana was great.

Friendly service.

I had a great experience with Marissa at Ashley at the Curve. She was professional, helpful& friendly. I'm excited for delivery of my new furniture. I'll definitely recommend this place you all my friends!

Amazing store, Johnny helped me out so much, absolutely recommend him!

Elliot was very kind and helpful!!

Customer service was excellent. However the pick up was a long wait. Noticed while waiting your employees have a bench for lunch, but really, no cover for them in rain or shine. Could improve that.

Great experience. Tyler was awesome

Krista is awesome.

Oh my gosh!! The service here was beyond extraordinary!!! I would give 10 stars if I could. The manager Adriana, Jada, Tracey and Cody all helped us out like we have never been helped. I hope the corporate office recognizes these employees because we spent money here because of these employees. We came back k today after jadas service yesterday and the manager and rest of those listed made us feel very welcomed.

Arturo was an absolute pleasure to work with @ Ashley the Curve! He let us roam around freely and when we decided to buy he was there to answer all our questions and to seal the deal! Overall excellent experience! Can’t wait for the delivery! 🚚

Shout Out to MARIA In addition to her exceptional friendliness and helpfulness, the last weekend Maria provided us with an impeccable service. We will undoubtedly return to purchase exclusively with her in the coming months. If you’re looking to have a great shopping experience look for her and the store is also amazing. Thank you young lady !

Arturo is the best consultant I have ever worked with. He explained the product, showed me around the store and helped me decide on several items.

Delivery on time and set up was fast

Two stars for in store experience. We went in on Sunday August 17th, our salesman had me look up the item online that I was speaking of, because he couldn’t find that and wasn’t aware that they had it. When he did figure it out we purchased it on our own credit card which his comment was “your going to spend way to much using your card vs ours” as if that’s his business. He then acted annoyed with us & finished our order. Messed up our order delivery date, and said his apologies and that he accidently had a delivery date for the black couch and not the brown. He then fixed it and told us that it would be delivered Tuesday August 26th. We just got off the phone with Ashleys tracking system and they told us that our order was being delivered Thursday August 28th instead. I am absolutely unimpressed, and very upset with my overall experience with our salesman. Now 5 stars for the delivery guys!!!!!!!!! Seriously- they are incredible. On time, quick, experienced, and very nice and respectful about your home. They were amazing.

The sales associate Jackie was very helpful!

Ali, took the time to show Us what We wanted to see. Gave Us all the time We needed. I was happy with what We bought. The next time We need any other furniture. I will ask for Ali.

Big store, two floors, wonderful staff. Great items

Great help, low pressure and Tracy answered all of our questions.

Great furniture store, wide selection. Devin was our salesman and he was personal, not pushy, fun and patient . He also took the time to look for better prices and current deals. He made my mom and I feel like he was on our time , not on his. Got what I needed and I’m sure I’ll be back for more !

Outstanding experience from start to finish! The store offers a wide selection of high-quality furniture with modern and classic designs to fit every style. The staff was incredibly friendly, knowledgeable, and patient in helping me choose the perfect pieces for my home. Delivery was fast, professional, and everything arrived in perfect condition. The craftsmanship is excellent, and the prices are more than fair for the quality you get. I couldn’t be happier with my purchase and will definitely return for future needs. Highly recommend this furniture store!

excellent service

Jackie provided great service and was very helpful!

Came in looking fo r a bedframe. The "Technical Advisor" Kathy said, "The nice, expensive ones are on the first floor; the cheap ones are on the second floor. She continued to look at her computer and said, "They're $100 and we dont have any." With that, we left. So dissappointed. Never had a chance to look around.

Bought a new mattress with Mack yesterday. Very pleasant experience and I’m excited to receive my new purchase. He set me up with everything I will need and I’ll definitely be going back This store location is beautiful everyone is very friendly and checked on me periodically

I will never come back again and ripped up my charge card with a zero balance!!! What a horrible experience not once but twice. I'm Done!

Jada was very knowledgeable about the product that I was inquiring about. She even took the time to share with me about other products that would accommodated my lifestyle. I usually don’t like shopping at big box furniture stores, but she has influenced my thinking and converted me into a sale. I would highly recommend any looking for an expert to go and ask for Jada.

Our sales person Maria V. was amazing!

I must shine a light on AD. She handled me with care and understanding. She is a very bright star for Ashley furniture and is instrumental in driving the company’s success at The Curve location. With people like this in leadership, it’s no wonder why Ashley’s is such a reputable company….

Had an incredible experience shopping at Ashley Furniture today. We always dread the “pushy salesperson” and fending off the staff like vultures, but our experience at Ashely was quite different. We worked with Harry, who was absolutely incredible. We spent 90 minutes in the store looking at various furniture for different rooms in the house and he patiently answered questions, let us talk on our own, and actively went out of our way to make sure we had the best information on the furniture and the current store promotions. To finish off, we met with the manager, Adriana. Another fine example of excellent customers service. In the end, we made a significant purchase and are looking forward to its delivery. Thank you, Ashley, for being different and better.

We walked around and found what we wanted, Took snapshots of everything, Kristal was our sales Lady, Very Nice !! and she took the time to go through all the details to make sure everything we ordered was what we wanted.

Great experience with Long

Sales person Maria was extremely helpful, very friendly. And Mike mgr helped also.

Kimberly was very professional and attentive to my needs and answered all my questions.

The worst !!! Ordered “white glove delivery” for more than $500 dollars . Took multiple days off of work to be present & nothing . My wife and I have been waiting for more than three weeks for our furniture. Multiple phone calls where they are promising to deliver the item by the day they say and nothing. You call the actual store no one answers! When you speak to the agent, they are in a Different country Who has no communication with the delivery team. Don’t get me started with that AI chat . I was supposed to get my order at 8:15 this morning for the fifth attempt ! It is 11:45 AM. Still no delivery !

Very good sales person very nice 👍🏼 girl Buy a bed frame And also mattress more than $2000 on sale

Excellent

Our cells are up Crystal was fantastic. I will only shop with her when I come back in for my dining room set

My experience at your store was exceptional. You all were very friendly, and accommodating! "Jada" was so warm, friendly and patient with me. It was just a total pleasure to work with her. She was so patient, caring and knowledgeable about your inventory. She has a unique way of understanding people and how to make them feel important, and she also helped me to create an image in my mind of how my new furniture would look in my home. She complemented my ideas with just the right tweaks to bring my choices to perfection. She patiently addressed all of my interest and inquiries. Even introducing me to one of her colleagues "Alex", who was also pleasant, and knowledgeable. I am sure I am going to make many more purchases from Ashley because of your expert staff! At the end, even your manager was so accommodating and rewarding. Thank you all so very much for the awesome experience. William L Cook Aka "Law "

The delivery people would not move the old couch as promised.

This store atmosphere is amazing! The Merchant that assisted me was patient and helpful. The manager was very helpful (discounts) when checking out. 4.5 stars

The showroom was gigantic and the selections were numerous. Michelle and Abdiel were extremely helpful in accommodating our needs and answered all our questions.

My husband and I recently purchased a dining table and an end bed bench, and we had such a great experience with Cody Jarrell at Ashley Furniture. He was very helpful, attentive, and made the whole buying process so easy for us. We truly appreciated his professionalism and friendly service. Highly recommend asking for Cody if you’re shopping at Ashley Furniture!

Toni was my sales person at the Curve. I love how she interacts with customers. She is very patient, knowledgeable, helpful and great charisma! I will definitely tell my family and friends of my great experience at your store because of her!. She is an asset to uour company!

Beautiful store. Great customer service. Sales person Michael Bakus is wonderful to work with and goes beyond expectations.

Tracy was personable and knowledgeable! Had a great experience.

Everyone was very friendly and helpful. This will be a great investment for a nice mattress and bedframe!

Premium service from a first class salesperson. Tracy is worth asking for. She knows everything about that store.

Great selection in the largest Ashley showroom in the US.

Walked in earlier today in search of a table for our new home. There were so many great options to choose from. Although we didn't find a perfect fit for our space, I wanted to leave a review for the two gentlemen, Collis & Carl, who directed us through the store and checked in with us throughout our visit. Thank you gentlemen!

Very nice So kind …Good

First, this new Ashley store is just incredible! It’s beautiful and perfectly laid out. Michael helped us as we sat on like 100 couches, he was very knowledgeable, patient and kind. He put together a favorite list for me to bring my husband back the next day. We picked our perfect couch and just can’t wait for it to be delivered!! Michael got pulled away before the purchase but put us in the good hands of Gabe to finish the deal who was also great!! Thank you everyone!!

Diana was great to deal with us and assisting in finding the couch we wanted Eduardo (supervisor) also assisted us and answering questions.

Cory did a great job assisting us with all the information she provided us before making our decision.

Great service very helpful

Elliott was amazing! We walked in and found what we needed within minutes. He was so nice and knowledgeable. Thank you so much, we will be back because of how amazing our experience was thanks to him.

Good selection of furnitures, and the sales agent was good/helpful. But that’s about it. Mostly have a not so good learning experience instead. Here’s why: - it feels like a car dealership during check out. Warranty these and that. Have to sit down and wait around. Just like a car dealership - I don’t like car dealership. If you like car dealerships - this is for you. - Low quality hardwares. Few of the dining chairs we got had issues with the bolts and nuts - several got easily lose thread. Cheap china materials. For the price of this furniture/chair ($150+ each), I expect way higher quality hardware. But no - it has cheap hardwares. - No return, refund, or full replacement. I wanted to return one of the chairs, and get a replacement instead which was available in store (instead of waiting for parts to be shipped)…but NO…they will only “send” parts. Another days to weeks of waiting. Overall, it’s a learning experience - not to shop for furniture here again. (I still prefer Ikea - easy checkout, easy return if you have issues, no extra warranty this and that, and their hardware are very strudy - not cheap parts).

Our sales rep was osmany was AMAZING!!!! What a great experience!!! The new store is so pretty!