Ashley Store Las Vegas, NV (The Curve)

Perfect. They greeted me when I entered. Then I was allowed to browse through the huge inventory. I became overwhelmed with too many choices. Then I asked the associate to help me narrow it down. We spent a lot of time together reviewing multiple options. I finally made a decision. In the end, the price was very fair. Excellent experience.

We enjoyed discussing the choices of love seats and couches with Kristal Dunton. She helped us decide which couch would benefit us with our jagdterrier who loves to stretch out on the couch. The two men who delivered our couch kept a cheery disposition even when they saw that it needed to get upstairs. It was 106 and even though they were obviously tired, they were very efficient and checked it all to make sure worked before they left. Overall, Ashley was represented by its excellent employees and quality of furniture.

Excellent! Simple review, sales process was quick and honest, delivery 2 days later that was on time and very efficient. Taylor was our sales rep, and Alberto was the delivery driver.

Found a perfect sofa!

I walked in knowing the item I was interested in. Ali and Michael were extremely helpful with answering my questions and writing up the order. Both gentlemen were pleasant and professional. I was out the door in 20 minutes and my sideboard will be delivered next week. Very satisfied. Would recommend Ashley furniture store!

Employees were great and very friendly 👍

The delivery team was fast courteous and efficient. Well done !!

Great service and support.

Run as far away from this place as possible. They require that all purchases be shipped (even for the artwork that they had in excess), they only use FedEx (no tracking number provided, no call on delivery), and they make returns and exchanges the most horrible of processes to go through. I promise you, the money saved is not worth the headache!!!!

Anita is an amazing associate. She was very patient and knowledgeable.

If you want it delivered you have to pay a fee even if your orders $5000+ and wait over a week. Then if you want to do customer pick up, you show up to get your stuff, get ignored for 30 minutes, then they take another 30 minutes to actually get your stuff. The guys on the forklift are nice, but it’s seems like the management doesn’t give a crap about the customer experience after purchase. Definitely won’t be back to another Ashley after this pick up experience

Great Experience!!! Today we went to the Ashley Curve grand opening. We went for the intention of just looking to get an idea of a sectional reclining couch. The store was open and bright. The staff was friendly, welcoming us as we entered the door. We were immediately greeted by Jackie Petzak. Her energy was so positive and she was so easy to connect with. Jackie listened to what we needed, by asking questions of our lifestyle and showed us exactly what I was asking for. Having dogs (4) who are family, we wanted something durable, comfortable and good quality. Jackie, showed us exactly what we were looking for. She answered our questions, and when she was not sure, she asked for assistance to get us the answers. Her personality, and genuine caring about the customers needs impressed me. Never did we feel pressured, in fact, she made us feel like family. Jackie is an asset to your company and I will refer to your company and to Jackie to my family and friends. Thank you Jackie for all your help, your kindness and truly showing that you care what the customer needs and wants. We appreciate you making this the best experience and cannot wait to get our new sectional!! With Gratitude, Judee and Lewie

Love this location!

Great

I went in and asked about a chair, they were very unhelpful and seemed uninterested in selling the chair. I guess buying a $1500 chair isn’t worth the care. There are many furniture stores and please do not support this store… corporate and no heart. I think I was profiled.

I had an incredible experience at the grand opening of Ashley at the Curve! The Sales Director truly went above and beyond, patiently explaining the durability and unique features of each piece. His passion and knowledge were infectious, and his kindness made us feel valued. What really impressed us was how the team exceeded our expectations with amazing freebies and exceptional service. The staff were warm, friendly, and made the entire experience enjoyable. If you're in the market for new furniture, look no further than Ashley at the Curve. I'm thrilled to give them my highest recommendation – they're a must-visit destination! Thank you, Ashley, for making our experience unforgettable 😊.

My family & I went to the grand opening- What a Party!! They went all out & we all had a Great time!! The employees were sooo nice & RILEY went out of her way to help us & make us HAPPY!Great Customer Service!!! THEY have so much to chose from & we are going back tommorrow!!!

Terrible experience, garbage and stinks and their customer service is unbelievably horrendous

If I could give zero, I would give negative 1, the customer service is the worst I’ve ever experienced in my entire life, I bought a couch and told the team I needed it delivered by 2 because I work and they said, we do not deliver at specific times but have time frames but you can be on the early route and get it delivered in the morning. I have rescheduled 3 times since then because their team can’t figure out how to do their jobs. I am beyond frustrated, I called the store 10 times the other day and it was not answered once, directed to their overseas customer services that have no idea what’s going on and can’t properly help me because they don’t understand my situation. And I then tried to cancel the delivery because they can’t get their act together and guess what no refunds on deliveries because customers understand that the deliveries aren’t at certain times even though I was told that I could get my product before the time I told them, which was 2! I will never be ordering or purchasing anything from Ashley ever again! This has been the worst experience I’ve ever had, terrible customer service, terrible help, and worst of all I’m stuck stressed and late every time I have a delivery because they say estimated delivery time is 2, 2 rolls around and it changes to 3 so not only do I have yo spend the hasty drive to work canceling the delivery again!!!!!!! I now am late for work too, this is terrible, stressful and ridiculous If you value your sanity and your stress free life, Do NOT buy from these people This is an update since then, I called the store because they told me I would be on the morning route before 2 and the day rolls around for my route time, 12:45-3:45!! What!!!! This is so late and I called and complained yet again because I literally cant do this I leave for work at 1:30 pm usually 2pm is pushing it which is why I have now called and rescheduled 5 times! The lady told me she called the warehouse directly to change my delivery time and that I would receive a call the next day to confirm, never received a call or text, so I called the store, but what else is new, and then I’m told there’s nothing in my notes about a reschedule for delivery time, so I was lied to, great, so I had to ask for the day off, I had to work around my schedule, I work in the service industry, I have not taken a day off in years, why? Because companies are able to work with my schedule, completely disgraceful and utterly ridiculous This store should be ashamed of themselves and their lack of customer service. I am utterly appalled never buying from Ashley again, and it’s a real shame because they have nice furniture but I never want to deal with this again

Horrible experience! We came in and made a purchase and paid cash for a large order within two days. We already knew what we wanted with the employees there are stuck on sales and how to put a dollar in their own pocket instead of what’s best for the customer. While placing the order we went from receiving our items within a few days to receiving them in over a month.Once the order is placed, you lose all Customer Service. They only have two people working in the office and no one answers the phone each time you go to the store you have to spend hours there which is an inconvenience, especially since it’s across town. The day after we place the order we found we were overcharged several hundred dollars. When I went back, I was told we had to wait two weeks to receive a check in the mail. Still nothing has come. I spoke to someone yesterday and they just processed the refund then. No one has any concern or urgency. Beware if you’re going to be a customer at the store. Now among writing this review, I’m seeing they already have less than three stars and they barely opened. they haven’t even had their grand opening event yet. Hopefully they can get it together and do what’s right for the customers and future buyers. At this point, I do not want to return.

Disappointed thought the showroom would be better given it’s attached to a warehouse…

Amazing staff friendly the store is outstanding beautiful showrooms

Message for the sales team: BACK. OFF. I’ve never been harassed and followed so much in my life. They are pushing “financing” because they know their prices are outrageous. Stop following people around your store, it’s weird behavior. Message for customers: Shop online, save yourself the annoyance, time, and gas.

Kind of bland in color and style

Garbage store and customer service never expect that the furniture they have in display is what you will get.. That’s completely scam, better buy in Temu trust me , don’t live the horrible experience that I had with this scammers

Aggressive doesn't begin to describe how sales reps won't stop bothering you.

To Whom It May Concern, During a recent visit to your new store in Las Vegas on the curve, a salesperson in the bedding mattress section asked for my phone number under the pretense of looking up a prior purchase i had made a year earlier. I provided it solely for that purpose. She then asked if I’d like her to open a shopping cart for a mattress I was considering, and I clearly declined. Despite this, she created a shopping cart anyway — without my consent and against my approval — seemingly to lock in a commission if i was to approach another sales person or purchase something else. Within an hour, I began receiving targeted Ashley ads on Facebook and Instagram related to the exact mattress and brand I viewed in-store. I texted her number provided on her store business card. She denied doing it and then said she would remove my info the following day. This is a clear violation of my privacy and misuse of personal information, potentially in breach of consumer privacy laws. I called to file a formal complaint and was told no managers were available to talk to me. Days later, I still have not received a call back. Ashley needs to train managers and sales associates on how data is used in customer profiling, targeted and shared with Ashleys social media advertising retargeting lists as well as privacy laws.

My husband and I purchased the oversized ottoman to go with our chaise chair, and may I say the customer service we received from Jackie was nothing but amazing. She went above and beyond to make sure our experience was nothing but top tier. If you ever come to this Ashley's, please ask for Miss Jackie , you won't be disappointed. Jackie, thank you once again. we will return .

I can't belive how horrible of an experice iv been having with this entire company... the instore items are more expensive than the ones online... they make it impossible to refund items... there sales men are some of the worst trained people I have ever seen. Ben told me that they didn't run credit for financing ... that's a straight up lie... thankfully I didn't listen to him as I was still in escrow... the manager was speaking badly about other customers in front of me... the customer service on the phone is brain dead... and lie giving false information... it truly feels like no one knows anything through the whole company... its such a mess... Go To RC willies... trust there amazingggg... I wish I had never stepped foot in Ashleys

Most items are absolutely horrible quality made in China garbage. The few items that are actually more decent - store won't honor the online prices. There is absolutely no point going here whatsoever, complete waste of time.

Nice furniture, pushy sales tactics. Went to buy a couch that reclines. The salesman added a $300 something protection plan on to my final total without asking me. I barely found it and asked him to remove the protection plan, as I don't want it. He then decided to explain why I need this protection plan. After telling him I don't want it again a manager appeared at our table. He took 20 minutes to explain what this protection plan is and why I need it. I declined the protection plan again. Middle manager disappears and the final boss, upper management appears. Suite coat, slick back hair, he's ready. Now I have 3 dudes surrounding me at this table telling me why I need to buy the protection plan for their faulty couch. Beside making a strong point not to buy their faulty furniture, the pressure to buy this protection plan was ridiculous. Be ready to say no, many times while surrounded by people telling you to say yes.

* Update 6/18 - It’s been 2 weeks since our purchase and Ashley’s still hasn’t ordered the missing screws. Their lack of customer service results in an endless waiting of 48 hours, 72 hours and 7-10 business days. They don’t do returns so they won’t exchange my sofa and all they will tell me is to wait. Unbelievable. 1) [No] Help on Sales Floor- It took about 30 minutes before we could find a salesperson to help us. We had a couple of questions, but were essentially ready to purchase. Everyone upstairs was already with a client and the man downstairs directed us up when we said what we were looking for. Not that big of a deal if that was the end of this experience. 2) False Advertising- There was an issue creating the order and another salesperson had to assist. Again, not a big deal. They asked how many months we wanted to finance and I asked about the signs around the store (on every product) that said 0% for 60 months. They said that was only for purchases over $4999, however none of the signs on the product state those terms. I didn’t see a single side that said that, but financing wasn’t an issue. I was showing someone the sofa I purchased and it’s priced online at $799 but in store at $1099. WHAT?? I didn’t see this until after I left, but I’ve never dealt with such a blatantly dishonest company. 3) Delivery- They had a delivery date about 3 days away, which is what I needed. However, when I asked for the time they couldn’t give me a window. I couldn’t take the delivery past a certain time, so I asked for another date which was over a week out. I said nevermind because we needed it sooner. We ended up using a third party they recommended to get our sofa delivered. 4) Return Policy- There is none! I asked what happens if there’s an issue with the order, the delivery, the sofa doesn’t fit, etc and the salesperson told me we could refuse the delivery or report damage within 72 hours otherwise the sofa is final sale. Honestly, I should’ve walked away here. 5) Customer Service- The third party called me to let me know he was waiting for my order. He said they couldn’t find the order, so after 2 and a half hours of him waiting, they brought it out. As soon as they opened the package in our house, we noticed the screws to attach the legs are missing. There are 2 numbers on the email for my order, one of which is for warranty claims. I don’t have a warranty claim as I just purchased the sofa and it came with missing parts. The phone agent told me I will have to file a claim via text message (can’t do it over the phone??) and they would send me screws in 7-10 business days. She said there’s nothing she could do since Ashley’s didn’t deliver it although the issue would still stand if I picked this up myself. Literally missing 8 screws on a $1300 purchase and after 3 attempts at reaching someone for customer service, I will be contacted within 2 days for a resolution. Meanwhile, my sofa sleeper won’t close because it’s not high enough from the ground. I asked to speak with a manager about the dishonesty and issues faced when purchasing from Ashley’s (which I will never do again and strongly advise others to save the headache), I was told my information would be forwarded so a supervisor could contact me.

My partner and I came in the day it opened to just browse I didn’t feel pressured and if I needed help an amazing assistant named Jordan was easy to talk to. We decided to get a new bed frame a few days later and was helped by Marissa, it was awesome will definitely come back for more one day!

I recently stopped at this brand new Ashley store and I purchased a set of couches, the store offered me 30% off the original price and a 60 months no interest, the sales person and the store manager handle and approved the transaction, we signed the contract and set a delivery date. Unfortunately they call me the next day and inform me they couldn't honor this offer and they wanted to charge me full price and only do a payment plan contract for 12 monts at a full price, this was not because credit issues instead they said they just couldn't offered me that deal. I found this entirely unprofessional. I also noticed when I was there that another couple was complaining about the furniture not being delivered when it was promised, and on the same day, one more customer left the store very upset. I wish I could say something positive about my experience, but that is not the case. I hope they get their act together and treat customer with respect and honor the deals they initially offer.

Went in to check out the new location and it's super nice inside! Was greeted at the door by the sales woman Marissa and told her I was just browsing and wouldn't need any help. She told me about the sales and let me wander for a few minutes. Then somehow she convinced me to check out their "Mattress gallery". Next thing you know I'm leaving with a 1500 mattress and a new friend. A big thank you shout out to Marissa for her attentiveness and mattress knowledge! Ask for her if you want someone knowledgeable and super friendly when buying stuff for your home! 💯 😎.

My husband and I visited the new Ashley Furniture off Durango (by Ikea) to browse for outdoor furniture, and we were fortunate to be helped by Devon. From the moment he introduced himself, he struck the perfect balance - warm, professional, and respectful of our space. He made it clear he was available to assist, but never hovered or pressured us, which made the entire experience feel comfortable and relaxed. It's worth noting that while some reviews mention overly aggressive sales tactics by other sales associates, our experience with Devon was the exact opposite. His approach was patient, sincere, and he focused on helping us find what was right for us --not just making a sale. By the end of the evening, with Devon's help, we purchased far more than we originally planned and left feeling confident and well taken care of. His patience, sincerity, and overall approach were a refreshing reminder of what great customer service should be. He is truly an asset to the team, and we feel fortunate to have worked with him. Thanks Devon!

When you come in ask for Taylor L! She was so amazing and helpful. She had all the answers and helped us find the perfect table for our new house. Can’t wait to come back and buy more from her. Thanks Taylor!

Valorie is awesome. Very friendly, knowledgeable, and talkative. The store is simply stunning.

Sales staff everywhere, can't browse in peace without several people approaching you trying to sell you on their financing. If you tell them you're just browsing they keep asking you questions and following you. When I told one of them I didn't want the paper he was handing out regarding their financing he scoffed at me and walked off. Rude people, would not come back

I went to the store for the soft opening and purchased a couch. At the time of purchase, they stated the first time they ran my card, it did not go through and they would need to run my card a second time. I showed them the pending charge I already had on my account from the store. They stated the charge would"fall off" in a couple days and they would text me a link to pay. A few days later, the pending charge was fully processed on my account. I attempted to call the store back but there was no phone number online to reach them and the other Henderson location did not have their number either when I asked them. I was transferred to the 800 customer service line. The agent stated everything was ok and confirmed my delivery with me via phone and gave me my delivery instructions. A couple days before my supposed delivery, I received no information so I called the 800 number again. This time, a different agent states to me they are not sure why my delivery was confirmed because I still have the entire balance due on the couch. I then had to drive 30 minutes back to the store I purchased from to show them in person that I paid for the couch. They informed me this happened to other people as well and attributed it to the first day opening issues. They stated they should have the issue resolved in 1-3 days. Today is day 3 and there is no confirmation of a delivery or my payment. I now have the phone number to the store but I called 4 different times throughout the day and the phone was never answered. I have now paid $2,000 for a couch almost 2 weeks ago with nothing to show for it and no answers, and have to dispute this charge on my credit card.

We had an absolutely wonderful experience at Ashley Furniture thanks to our amazing sales associate, Kim. From the moment we walked in, Kim was patient, kind, and incredibly attentive. She gave us the freedom to wander the store and explore all our options without ever making us feel rushed. In fact, this ended up being the quickest furniture shopping trip we’ve ever had—but it never felt anything less than thoughtful and intentional. We’re beyond excited about our new living room set, and to top it all off, Kim managed to schedule our delivery in just over a week! Her knowledge, professionalism, and warmth made the whole process effortless. Kim, you are a queen, and we truly can’t thank you enough for your help and guidance. Ashley Furniture is lucky to have you—we’ll definitely be back for future pieces!

The customer service pick up is very bad service. I got the older. I wait over 1 hour to just get my older out and they're just all they have one person to help because the stuff out.

Beautiful store! Lots of selection. Don't sell much small stuff separately decor wise.

Misleading pricing. Ashley Furniture Stores are franchises. This means they can charge different prices than what is listed on their website compared to what is in the store. The same piece of furniture may be cheaper in another state/zip code, and the local store will not honor the price. The new Ashley store next to IKEA has a lot of green employees who have limited knowledge. Management is short tempered and doesn't care about business or their customers. I ended up canceling my order. They lost me as a customer and anyone else I can convince not to shop there.

Really beautiful location and I was happy to run into a few familiar faces on the floor from other locations around the valley during my first visit with my parents yesterday. Unfortunately I am very disappointed with the service we received at the Customer Pick-Up Office. The ladies there were super rude and inattentive. We were not greeted when we walked in and were only told to sign a document and have a seat. Since it was our first time visiting, we didn’t know what to expect from the experience and no one bothered to give us any information. We waited for about 20 minutes before we decided to go up and ask what we were waiting for, turns out someone was doing to bring out some of the items we had purchased. Funny enough, we saw two people that had been sitting there chatting the entire time get up and step away, only to return with our items less than five minutes later. To add to this, one of our items was broken and I returned today to get a replacement. My partner was given the same attention… aka, none. He walked into the office and was not greeted by anyone inside and he had to request assistance for anyone to help. Really overall a disappointing experience. We have shopped from Ashley before and have never had any issues with customer service or any employee for that matter. I’m not one to judge or complain, I work at a bank and understand that as customer facing employees, we all have bad days.. but customer service goes a long way. I don’t know if I want to return and deal with these ladies again to be honest 🤷🏻‍♀️

Maria helped me find the perfect sofa for me and my partner. She is a great person and seller. Thank you, María! ( the store is amazing)

I may update this if I return. I walked in this morning to just browse. I say a furniture set I saw online and wanted to see it in person. Beautiful new location but as soon as I walked in a salesperson b lined for me before I could even grasp where everything was. He started to sell me on financing and what he could do for me blah blah blah. I explained to him, I’d like to just browse and I’ll find someone if I had questions. He would not stop. I asked him to stop and he backed off. As I walked around I could see him following me like a shark. I stopped at a set to check the fabric and he came running explaining to me the financing again. I said “listen if you do not stop - I will leave” he then backed off. I continued upstairs - he followed me. I walked around looking he was in every ear shot of me on the phone with my husband. I left. It was horrendous to be just stalked for a sale. Customer service isn’t selling. It’s a genuine interaction and when someone like that violates my space. I’m out. Deciding to return or not.

after 15minutes walking the floor nobody approached us... i guess we have to dressed up next time... 🤣🤣🤣 ashley assistants are giving me a hospital vibe... ---------------------------------- good thing miguel told us they are short staffed ---------------------------------- why another furniture store why o why nobody goes to ikea anymore and then this they need to open a MALL like what sunset stetion has (galleria mall) we need durango mall D'Mall with cinemas / steak and egg and more ...

Worst company I have ever purchased from. My furniture was damaged and I've been trying to return it for a new one for the past month. I've stopped by the warehouse 3 times. Each time I was sent away due to miscomunication between the customer care and this warehouse. The true annoyance is the complete lack of empathy from the lady in the front of the warehouse. She rolls her eyes and acts as if I'm the problem. AVOID THIS COMPANY LIKE THE PLAGUE! PLENTY OF OTHER FURNITURE STORES.

Customer pick up lady I believe her name is Diane or Diana was incredibly rude. No customer service. very disappointed. And this location isn’t even open yet other then customer pick up.

(Translated by Google) The largest furniture store in Las Vegas 😍🤩 the furniture is incredible there are all styles colors and textures, without a doubt it is the best in Las Vegas (Original) La tienda más grande de muebles en las vegas 😍🤩 los muebles son increíbles hay de todos estilos colores y texturas, sin dudarlo es la mejor de las vegas

horrible location

It just next to Ikea. Great huge store. Not open yet.