Ashley HomeStore Las Vegas, NV

Ashley HomeStore Las Vegas, NV


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
3.7 Star Star Star Star
(25 reviews)
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Stay away from this store. If I could give them zero stars I would. I’ve been waiting on my order since January and it’s almost June and I only received half of it which was the wrong order. The manager says that he’s going to handle the issue but never calls back. The management is rude and unorganized. This is the worst customer service that I have received EVER!!!

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Ask for Makenna! She helped us out so much!

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I'm very disappointed with our visit today. We purchased a couch about a year ago and they told us if we paid an extra $100 for the protection plan they would give us a gift card of $100 to use in store. Well, we found a coffee table and end table set that was on sale for memorial day and we couldn't use our gift card towards it because it wasn't full price. It was very disappointing. So it's more like a coupon card than a gift card. Also in store they mark everything for way higher than what it is online. The manager wasn't very helpful either. When we bought our couch they we're very nice to us, but when we we're looking at purchasing something that wasn't very much money they didn't care if they were rude or not. If you are thinking of purchasing from Ashley I would just do it online. It's way easier and they don't try to rope you into paying more by offering you a gimmick gift card. Very very dissatisfied with the service my husband and I received today in store.

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Great selection and Ky'lel is very very helpful

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Absolute worst customer service! I do not recommend buying from here! We purchased a bedroom set to be delivered and assembled. It was delivered a week ago WITHOUT the screws to be assembled! Said they would send the screws and still have not received them and it has been weeks since the bed has been delivered! We called customer service and went back to the store and I quote they said they did not have the screws and when they get them, they would send them to us and we could assemble the bed ourselfs! Why In world did I pay for shipping and ASSEMBLY if I have to put the bed together myself? At this point,we need a FULL refund and to take this bed back! We will take our business else where!

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The salesman and manager of Ashley home furniture on Decatur Were quite helpful and willing to make this customer happy and secure feeling about A significant purchase. The quality of the living Room set and the counter stools I am getting are extremely good and I am excited to add them to My new home's décor. I have purchased other furniture and Ashley and I have been extremely satisfied with the quality and the durability.

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Ummmm, I called the store today to find out about my purchase last week of $1, 332.45 of an entertainment center and the customer service on the phone she was soooo rude, oh yeah, she literally took 40 mins on my phone to look into my account and like I dont get it she lied to me she told me she didn't see the purchase of the entertainment center and she was lying, she was soooo mean, then she still hung up on me. Whoa....oh, and so I had to call back and "a male customer service?, " picked up my call and he was rude too, I asked him for my purchase and he ignored me like he wanted me to make me waste my time on my phone waiting, ? And then I said helloooo? And he completely ignored me. I am not going to buy anything else from Ashley. I will better go ahead and look into other furniture stores to purchase more furnitures. If they like to be rude is because they like to harass. They made me sick of their harassment of their disrespect on my phone. They didn't even call me back after they put me on hold, and the first customer service she still asked me 4 times for my phone with my account. Her communication on the phone was so bad and the male customer service on the phone his communication was so bad too, dishonest disrespectful of the 2 of them they were bad freaks. They just can't be using us and abusing our calls for a purchase for them to harass. They can't just be insulting us the customers on the phone after I made a purchase of $1,332.45. Ew....They like to spreed anvy and hate on the customers phone calls. What is that? Sorry body. Legally they can't do it. Legally they can't harass us the customers. They are crazy for us the customers but to harass us yeah, and we are not crazy for bad customers service never for all for real. 🐈🐇💋🤘👍📞

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Customer service sucks. They promise a 24 hour response time on emails. That is a lie, they never respond back. I will never recommend this company to anyone.

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Over priced but good quality

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Halley was very nice made it so easy to buy our TV stand. We will b ed back again Just bought a new home so it the fall we will be back to get more . Thank you

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Josh our sales associate was very friendly and knowledgeable. Which made my experience very pleasant and simple. In the future I’ll be returning to Ashley to purchase more furniture.

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Very pleasant experience. Excellent sales associate Scott Moore was a pleasure to work with. He was very knowledgeable, and helpful without being pushy. He made the task of shopping for furniture seamless. I would highly recommend Ashley Furniture if you are in the market for home furnishings.

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Very satisfied. No pressure. Salesman followed through with everything.

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Jeremy is amazing! He was so patient with my parents purchase. Very accommodating and great customer service. He did everything with a smile and did his best to make my dad happy. Would definitely come back to Ashley's and have Jeremy help us over and over again! Thanks Jeremy, you're the best!

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Wow! My experience couldn't have gone any better if I planned it out myself. Paula is the most wonderful, caring salesperson I've ever met. No details were left out and she made absolutely sure I would be happy with what I chose. I also want to send out props to the manager Jeremy. His personality towards everything that day was outstanding. I suggest to anyone that is headed to Ashley Furniture, to go to the N. Decatur location and seek out Paula to assist you. Thanks again Paula for being you!!

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Horrible customer service.

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Donny was great

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they always have what we are looking for and the staff is always so pleasant

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