Ashley HomeStore Las Vegas, NV
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
David provided exceptional service.
David was very helpful not pushy and listened to what I wanted. I did a lot of shopping around before I decided on a couch, most places we’re extremely rude and pushy and one guy at Walker furniture even told me I would get a damaged couch because I didn’t want it delivered right away. So I was very happy with my experience at Ashley‘s especially when he told me that I did not have to worry about anything like that with the couch that I bought And I can have a delivered when I wanted
Ruby is amazing! She not only helped me pick out furniture within my budget, she also helped with designing and, more importantly, getting to know me, my style, and personality. Ruby is my go to now for furniture. I will be going back to have her help me accessorize. She was also helpful in explaining the delivery process and ensured I had answers to all my questions. I also want to give a shout out to Terrance, the store manager, who gave me the best deals and I'm super grateful. Can't wait to get all of my new furniture for my new apartment!
Quick, friendly service. Good selection of products. One issue - I was told that I would receive an email with a receipt and photos of my purchase. That has not happened within the first three weeks.
We went looking for a couch and we were greeted by Kelly (I believe that was his name) and we had such a great experience, he was so nice and helpful. It was just a great experience I will be going back.
My experience here was pretty normal but my rep Angell was extremely know and spent extra time with someone in a wheelchair making me feel important 😁
Great service and great prices!
My fiance and I were very pleased with our experience here. We were greeted by David, and he informed us of the store's current specials. We looked around, and David was kind enough to answer the hundreds of questions we had. We found what we needed, scheduled a delivery date and were on our way. Very smooth process. Thanks David.
Alex. K was super helpful and kind. Got exactly what we were looking for and more! As someone who is super picky, I was honestly surprised how fast I found something I loved. Haven’t received anything yet but I’m excited for when I do.
Alexis was very helpful and knowledgeable. I felt like she valued my business and was honest.
In Ashley's on Decatur today and my sales person was so kind and patient, he helped me a great deal. Thank you Mr Kelly Kubit for all your help I really appreciate your sales ethics.
Susan was AMAZING! We went in desperate looking for a dresser. My husband was set on one color, and she helped me convince him to see the bigger picture. She also took the time to hear us and listen to our concerns while giving us an awesome deal. We went for one thing, and came out with more. I have been in the retail space, and Susan did not make us feel pressured at all to purchase anything. She heard our concerns, helped us make the right decisions. She was honest about delivery time. While we haven't received our items yet, it is because of her alone we will be back. Thank you Susan!
Nice and attentive staff. Large selection of everything. I wish the 50% off sale was more transparent in the signs in the store. You have to add the amount listed plus the amount that says savings and then it's 50% off of that
Decent prices, but telling me they cannot go down in price I just ended up leaving. As someone who worked in retail I just could tell they didn't want my sale guess they had a customer who was going to spend more.
Purchased a new sectional. Came today with an obviously defective section. Went to the store to report it. Customer Service representative was polite. I was told a claim is opened. I should receive a call in 2 to 3 days from a technician to set an appointment. I stated I don't see a phone number to reach out to the "tech" if I get no response in 2 to 3 days. I was told there is no way to contact them and if I don't hear from them call this store so they can email them to see why I have not heard anything. I asked if they had their number and was told no. Apparently this mysterious place only has email capabilities from the store.
I’m never shopping here again they delivered three mattresses that weren’t the ones I selected in store, then said I couldn’t return them due to covid. What a scam!
They had a sale. Horrible. They had nothing on stock. Some items would come until next year. Very disappointed
Went looking for a bedroom suit, 5 bar stools and 2 chairs for my living room. I walked around this entire store TWICE and passed at least 4-5 store associates. Not 1 person greeted me, not 1 person said they would get to me soon and the icing on the cake was 2 associates absolutely doing NOTHING but people watching, watched me as I walked out the door and STILL no one said a word. I browsed this store at least for 20-30 minutes. I'm confused and didn't feel welcome here. Guess my money or my business wasn't needed. Make it make sense Ashley HQ?! Your customer service is starting to match your furniture quality.
DO NOT SHOP AT THIS or ANY Ashley Furniture Store!!!! We purchased a house full of furniture at the beginning of May 2021 and weve only received 3 of the items purchased!!! They claim that the rest of our order is on backorder, which is understandable. But in the last few months we have gotten phone calls grom the warehouses saying our shipments are available, but when we call to schedule deliveries they say that items are still back ordered!!!! They have pushed back dates for months, this is unacceptable!! They should not have backordered items on the show floor to begin with!! Let alone sell them to us and giving us a two week delivery at the time of purchase!! They have not be cooperative with us and have only been rude. Management is terrible and gives us no answers. Basically this store should not be in business at all. We will be making a formal complaint to the BBB.
Just moved to Nevada, and our first rental house had a faulty appliance. House burned.(no one hurt) lost all of our downstairs furniture. We went to Ashley's and spent over 8k in new furniture for our new house. We were told delivery date was 7/14, we pushed it to the 24 or 26 because we weren't going to be in the country to receive. The 24th came and no delivery was made. WE had to call them, to find out they didn't have our furniture in stock and new estimated delivery date will be 8/06 we said ok. The date came and we only received a mattress and our new bedroom set. No sectional no dining table. We were then given 8/17 for the rest.. they managed to deliver part of the sectional and the dinning set on 8/09. The missing peice to the sectional is said to be delivered on 8/22. It didnt... It's now the 26th and delivery confirmed for the 29th... I'm tired of waiting. I understand there are pandemic related issues with stock... but that's not the reason for this review. The main 2 reasons are. 1. Upon delivery(premium)of the dining table it was evident there were damages to the underside. The drawers were missing knobs... the delivery driver stated we didn't have to do anything. That he will report and have someone contact us for pick up and replacement. He even took pictures. The rep I spoke to today Izekiel (great guy! And good customer service) said the only note stated the table was fixed on deliver.. and no one knew of the issue. He's taking care of it..thank you! 2. When we walked in to Ashley's we picked a wonderful (long) sectional in their showroom. We have a big living room and this would be perfect. The sales rep even stated the length of this couch was great from the price. Rang it up! $2300 and partial delivery later, we find out the price was only for 4 piece sectional not the 5 piece we loved and picked. This should've been explained, because we would have picked something cheaper and smaller had we known $2300 was only getting us a sectional we could've bought anywhere else for 1000 less. I tried returning the sectional once the delivery for the missing piece had been pushed for the 2nd time, but was told I could only cancel the piece missing, but not what was already delivered since it had been more than 3 days. Sorry... I know this is long, I apologize, but it's pretty darn frustrating. Never shopping here again. Nebraska furniture mart back in Frisco TX is much better. And they didn't false advertise. Don't shop here.. just dont..
Where do I start! Initially ordered a sectionak couch 2 years ago. It was delivered and 1 of the peices were damaged. No big deal stuff happens. Didn't accept it and they said they will bring another. 2 deliveries later I made them take the entire couch. They kept delivering the same damaged couch! May 31st we paid for yet another sectional giving them a chance the correct their wrongs. We were Initially told 6 weeks lead time before it would be here to deliver. It's now August 17th. They were supposed to do a partial delivery awaiting one peice. They didn't show and cancelled the delivery. Told us they can't deliver partials. Didnt call or anything . We arranged someone to be here to accept delivery and they just didn't call or show.New delivery date of 30 August! Thanks for nothing Ashley. If I hadn't got rid of my couches thinking you were delivering today id cancel the delivery. Don't do business here. They are pathetic.
Worst service ever!!