Ashley Store | Las Vegas, NV 89131

Had great service. Daniel answered all my questions.

I had been in the store 4 times over the span of 2 days trying to make sure the sectional I was choosing would be perfect in my new home. Michael A. was so patient and understanding throughout the process. We never felt rushed or pressured to make a decision. I had visited the other Ashley location on MLK and the man that was helping me was trying to rush me to make a decision and following me around the entire store. This location was such a great experience in comparison to that. All of the staff was very friendly and always made sure Michael was the one dealing with us. Thank you for making it easy!

We purchased a dining room table set on 5-56-23 to be delivered on 5-31-23 and this was our experience: The two men brought in the unassembled table and laid it on my carpeted floor. While one man assembled the table, the other man brought in the 6 chairs. Once he had all the chairs inside my home, he helped the other man complete the assembly of the table. They then stood the table upright, inserted the two leafs, and placed the 6 chairs around the table. As quickly as they put the chairs around the table, one man immediately asked me to sign his phone as receipt for the table and chairs, which I did, and they then left. Once they had left, my husband and I proceeded to really look at and inspect the table and 6 chairs as we didn’t get a chance to inspect the furniture once they completed the assembly as they left rather quickly after they were finished. Upon our inspection, we found 4 out of the 6 chairs had nicks/scratches on the wood, which was VERY disappointing being it was brand new. After paying a good deal amount of money for the table set, we didn’t expect to find a total of 7 nicks/scratches on the brand-new furniture. Since, were assuming, the chairs had been assembled at the warehouse because they were not assembled in our home, the two men who delivered them probably didn’t even look at them, so we find no fault with them. We do, however, find fault in the people who assembled the chairs to be so careless as to nick/scratch them and to actually send them to our home. I called the Ashely Home Store's customer service line about these issues, only to find out that if we hadn’t “accepted” the table set, that Ashley Home Store would have immediately replaced the damaged chairs but because we did, they would actually have to send someone out to repair them. SERIOUSLY???? Maybe if the two delivery men weren’t in such a hurry to leave our home and had allowed us time to inspect the furniture, we would not be going through this huge hassle to get this furniture issue fixed correctly. Bottom line here is that this experience has absolutely made us decide that we will NEVER buy anything from Ashley Home Store again. We will also make sure to put this on all social media accounts for everyone to know to not purchase anything from Ashley Home Store as well. BUYER BEWARE - TERRIBLE CUSTOMER SERVICE!!!!!

Today I went with my friend to purchase furniture for his very first apartment and we had Salesman Mike to help us out. Initially he showed us all the great products Ashley had to offer once he knew the budget he got us a great deal for the whole bedroom! He was very genuine and honest not like other salesman that are in it for the money.

Mike was phenomenal both yesterday with my drive by scouting visit and today after I quickly decided which dining room table and set I wanted. True customer service pro!

Great service. Went in knowing what I wanted and was shown similar items to compare. Ended up leaving with the upgraded version for about the same price.

I have large dogs and I wanted just door step delivery without assembly. I was told that it was either premium delivery with assembly or I have to pick it up at warehouse. As I was signing the terms and conditions I read that door step delivery was an option. And when he handed me the tablet to sign the terms he had already scrolled to the bottom in an attempt for me not to see the door step delivery option. Very untrustworthy. I am displeased.

Excellent customer service and good prices!