Ashley HomeStore Las Vegas, NV

Ashley HomeStore Las Vegas, NV


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
4.5 Star Star Star Star Star
(820 reviews)
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Paula is awesome. No pressure sales and fair pricing. Delivery times not so great but in store customer service made up for that.

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Good quality but not my style

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Makenna was AMAZING! She made my shopping experience fun and easy .

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Very poor customer service!!! They Did not deliver all the items you ordered and will not accommodate your request to expedite your missing items, they charge me $170 for delivery and don’t care if you got the whole order or not because they Got your money already!!! They need to fix this system and work with the customer needs not what is easy for them!!!! Very bad experience with this company!!!

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Ruby is a great resource. She took all my input as to what I was looking for, showed me those she had in stock, similar models in terms of shape, size and feel for models not in stock, and keeping in mind my feedback and budget, went over additional options to consider that I had not mentioned. No pressure felt at all, she left the final buying decision to me, explaining only pros and cons of each option. In the end I made a decision that fit my budget, and left feeling like I made the most informative choice, and bedt decision possible. This was a worthwhile visit, and Ruby was truly a gem to work with

Star

Ordered a 15 piece living room set. We received a call a day before delivery stating that the accessories will be delayed and that someone will reach out with a new delivery date. No big deal. It’s been over a week and no one has called. Every time I call they promise to call back with UPS shipping information but never do. This is the second time I’ve had issues with this store with delivery. We bought two large purchase but will NEVER shop here again. Their customer service team is a complete joke.

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Told couch would be delivered Dec 4, no call no show. I have spent several hours on phone on hold waiting for help. I was told twice I would be contacted.Two weeks no,furniture.

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Stop Hiring all the Mexicans, an start improving your customer service, that's the real problem.

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Ya customer service was great and Mrs. Barbara very professional with a smile. Thanks

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Ordinarily I’d say that buying furniture is more like a chore however at the Ashley Home Store on N Decatur it’s more like a walk in the park! Ryan Todd my sales person made the several hours fly by. I needed a full living room as well as a king size mattress and Ryan helped with the smallest of details, I’m actually headed back this weekend for more...

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Sales lady that greeted us at the door kept pushing a $299 dining set, was making me very uncomfortable as she would not leave us alone.

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Not a very welcoming or customer sevice friendly place. Walked in and the greeter didn't smile and reluctantly greeted us with a monotone "welcome" that would have been more suitable if we were entering the Adam's Family house. To be fair, no other floor representative was any better. We didn't find any furniture we liked that was available in store. Do not recommend this location if you wanted great service, and genuine help finding what you need.

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Don’t expect any sort of customer relations or empathy from this place after you order and they take your money. How a warehouse has a delay on a mattress that was clearly stated to me that it’s stocked up is beyond me. Sat on hold for over an hour and 47 minutes. No answer. A voicemail left just stating there was a delay for me to pick up my mattress. No further information. I had this planned for pickup for a specific date for a reason. And it’s not like I ordered the mattress yesterday or today. This has been more than a week. Horrible customer service.

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Never have what I want

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If I could give ZERO stars.... I am still awaiting a side bar that goes on the bottom of one of the bar stools that I ordered in August. The incorrect (left) side was in the original delivery ordered on 8/20. I have had multiple calls with Cust. Svc. as well as a trip back to the store, several un-returned phone calls to another Rep. and finally the replacement part was agreed to be sent to me on 9/27. I was told 5-7 business days to receive. Today 10/12 I called again, I was told that the part order is in the system and that she was not sure why I was told 5-7 bus days and there is a 21 business day processing and a then 7-10 business days to receive after the processing, making Nov 3 the possible arrival date. This is ridiculous!

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