Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Las Vegas, NV represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Tammy was awesome, super patient, and gave me great info.
Horrible service. No communication over what you purchased or when you can go pick it up. Supposedly got a refund and the manager just wrote on a paper that I needed a refund and that’s it. It’s been eight days and still haven’t gotten a refund on my card.
So I went into the location picked out exactly what I wanted and did not receive what I asked for instead you guys brought the wrong couches. I’ve reached out and also went up there twice and was told “everything is going to be okay we are working on correcting this issue for you” still have not heard anything from nobody still have the wrong furniture in my house before the holidays.
Very professional and courteous service to assist me in picking out a couch. Excellent service. Looking forward to getting it delivered!
Excellent service!!! Need new furniture go visit Tammy she will get an awesome deal! Thank you Tammy again!
Loved the service given by Tammy. She gave me the space to look around without feeling that I was being rushed or obligated to buy anything.
This place has a huge selection of home Goods.
Felicia did an amazing today. Thank you for your help
Felicia did an amazing job great customer service Thank u n happy Holidays
Was the worst service from management I have ever experienced! Had ordered furniture at the end of Sept. 2024 and told the sales manager that I needed it delivered to Laughlin NV by the end of Oct.2024. No problem he said. I bought a total of just under $12000.00 worth of furniture. Everyone was happy. BTW, can I have a receipt for my order I asked? Oh, It is such a big order, we have to email it to you. OK…one day, two days, three days go by and no receipt. Called again and said there is a problem with their system and I will get it soon. Gave up on that and said just make sure that the order is OK and that I need it by October 30th. No problem. Called again Oct. 25 and said I close escrow on the 28th and am moving on the 30th, will it be there. He said they only deliver on Wednesdays to Laughlin, which would be the 2nd of Oct. OK…no call, no show! It wasn’t until I told them to cancel my order, that I bought from another Ashley in Arizona did I ever receive a callback from a customer service rep., not from the sales manager. They promise a great sales experience but fail in delivering the promise. Too bad for that store. BTW I already have my furniture from the Ashley in Bullhead City, AZ!
Loving my 3 piece sectional! Sales associate David and manager Donna were great! They both took the time to help me measure and make sure the right sofa would fit my home. David was very patient and gave me time to find the right sofa for me!
This has been an extremely frustrating and stressful process. About 7 weeks ago, I go into the store and order furniture for my new place. That part of the process was great. But two deliveries and several schedules for deliveries and I still have my mattress in the floor and sitting in a camping chair in the living room, and my furniture has not been delivered completely, to no fault of my own. I’ve spoken with many customer service agents over the month and a half…I may be getting the rest of my furniture next weekend, we will see! I don’t see ever buying from Ashley Furniture again, no one has even offered me any kind of discount or deals for all of my trouble and stress.Ive lost three Saturdays sitting at home waiting for furniture, now its going to be four.
Friendly and effective assistance in our search for the best love set.
I went in because I was in need of a couch. Tammy met me at the door and was a wonderful breath of fresh air. She was knowledgeable and took all my questions in stride and with a high level of patience. Definitely recommend this location and Tammy for any of your furniture needs!
We had a great experience with this store. We love our new couch!
I have to say that I'm extremely disappointed with the overall customer service that I have received. I helped my elderly parents pick out a high quality bed/mattress a couple of months ago and after "trying it out" for thirty days as required per the so-called awesome warranty, they were not able to get adjusted to the new bed and decided it would be best to upgrade the original purchase. The communication (or lack of) has been horrific. Local office is always waiting on the corporate office to "reply to their email." I even tried reaching out to Corporate myself and that was even worse. Had I known what I know now, I would have chosen a different store to help make their purchase. After two full weeks of back and forth, we are still waiting for them to figure out how to take the credit card payment for the additional fee's for the upgrade. VERY DISAPPOINTING!! Although I love Ashley furniture, I'm afraid my next purchase will be made someplace else due to the unacceptable customer service experience.
I purchased a table and chairs. It was delivered and I am very happy with my purchase.
Tammy and Daniel were amazing! I found the perfect set within my budget and cannot wait to have it delivered! Wonderful experience, thank you!
Both Tammy and Kymberlie were super super helpful! Would recommend them to everyone!
Very good customer service experience.
If I could give a zero, I would. I filed a claim for a broken lift chair, on August 30, 2024 it was approved for replacement by warranty company. As of today, Ashley furniture at 6425 N Decatur Blvd, Las Vegas, NV 89131 has NOT honored the claim. I purchased 2 of these lift chairs for my elderly parent because of health issues. I have called the store several times, and the calls are always transferred to the East Coast. The hours are 8 a.m. to 5 p.m. EST, which doesn't help me here in Las Vegas. Ashley furniture customer support system is the worst. They don't respond back to your calls. They'll promise you a date to call you back, that doesn't happen either. They'll promise you a date to tell you the status of your complaint. I still have not heard from Ashley as of November 30, 2024. In regards to a chair under warranty that should have been replaced in September. I will not be purchasing anything else from the Ashley furniture. Buyer be ware of purchases. Please be aware of any new purchases from Ashley furniture.
Easy transaction, just what we wanted.
Furnitures are great. But shipping and delivery is not ok. It took so long. Lastly it’s impossible to speak with a store person when you call. Making a million times of redialing. No answer. And no i don’t want to speak to a call center! It will re route you to a call center, I received your voicemail Sydney and yes I would like to cancel the love seat and bed headboard please. Thank you
Tammy was very helpful and patient. She made our shopping experience enjoyable!! We will be back!!
Tammy was great! She took time answering questions and showing different things. We Would be coming back to this store just on the costumer service we had with her.
(Translated by Google) 3 weeks ago I made my first purchase in this furniture store for a total of $7000 dollrs which I bought a living room, a bedroom and a mattress. I have been marking for them to come and check my armchairs since I found a small tear and since they are made of fabric I do not want to aga bigger pay insurance for each product I have already been waiting for 1 week and they do not solve anything my bedroom started with noises every time I go to bed or at night I move from place to place I hear noises as if I were old I open it so they can come and check and They just ignore me, they sent me emails that they will be in communication with me by email, the worst experience I have had with this furniture store, they only take your money but they don't care about anything the customer needs with the purchase of the furniture. (Original) Hace 3 semana ise mi primera compra en esta mueblería del total de $7000 dollrs lo cual compré una sala, una recámara y un colchón he estado marcando para que vengan ha checarme mis sillones ya que encontré una pequeña rompída y como son de tela no quiero se aga más grande pague aseguranza por cada producto ya tengo 1 semana en espera y no me resuelven nada mi recámara comenzó con ruidos cada que me acuesto ho por las noches me muevo de lugar se olle ruidos como si estuviera vieja ablo para que vengan ya checar y solo me ignoran me mandó correos que ellos estarán en comunicación conmigo por medio de correo electrónico la peor experiencia me he estado llevando con esta mueblería solo toman tu dinero pero no les importa nada de lo que el cliente necesite con la compra de los muebles
I love my new furniture. Alex made my buying experience a pleasant one. Thank you
Alex did a great job helping us find a bedroom set and getting the best deal possible!
Liz helped us and was great. We needed a new sofa, and she helped find us everything on our list. Price was reasonable and service was excellent.
Excelente customer service.
Tammy had been great to us!
Angela and Tammy did an amazing job helping us choose the right sectional for our home.
I bought a pull out sleeper couch. The pull out function broke in the first 2 years. I have been going through their warranty program and they came out 2 separate times to verify if it could be fixed or needed replacement. We'll 2 months go by they said I was getting a new couch bc they don't have my couch part available anymore. It's now been months and ASHLEY FURNITURE had declined to give the warranty the documents needed to get me a new couch. THEY DO NOT CARE ABOUT THEIR WARRANTY THEY DO NOT DO THINGS IN A TIMELY MANNER. I still haven't gotten a response to the warranty claim and it's been 5 months since I started the process. DO NOT BUY FURNITURE HERE GO TO RC Willey they actually honor their warranties and they fix things in a week or 2 max.
Furniture is great an at good prices. I’m just looking today a will be back when my home is finished. Tammy was my sells person an she was amazing
I am a shopper that requires a great deal of time when making large purchases. It drives myself nuts, and I appreciate the time that the sales lady name Tammy showed a lot of patience on my behalf. Her Manager, was absolutely terrific!
Tammy is the absolute best! She was so knowledgeable and willing to help. She is the only person you should seek out! Don’t forget!!!
DELIVERY -Horrible (So Far) but will update! Purchase Process -GREAT Desperately needed recliner to soothe back pain. Tammy was great help finding the right piece and Kimberly in the front office was phenomenal as well. Such blessings! Part 2. Question. Does Ashley not make enough off of high interest yielding purchases to upgrade their logistics and delivery notification system? One week later. Greatly anticipating delivery of chair TODAY 9/6 as was discussed when purchasing. Called to find out it had been rescheduled for 9/19 although no email or phone notification had been given. Asked for deduction of delivery fee but that was not available. I understand that holidays and delivery schedules can adjust. I understand that life happens. But I had a similar issue with a purchase for my mother a year ago. Promised Date extended. If this is the norm tell us, deliveries have been running late or whatever. I could have selected something different. It was definately an upgrade from my original purchase intention. But like a kid in a candy shop (with extensive back pain ) I am a bit disappointed. Is it worth canceling and starting over? No. Is it the anticipated comfort next week worth the wait? Yes, I believe so! Is that the best experience I would offer to my constituents or customers? Absolutely not! Technology can be coded to shoot out an email stating the delivery date has changed. Ashley …y’all can do better!!
Angela is GOATED, best rep 💯💯💯🐐🐐🐐
"My experience at Ashley Furniture with Benz was excellent. He was knowledgeable, attentive, and made the entire process smooth and enjoyable. Highly recommend!"
We had a great experience with David!!! He’s a. Great salesman and more importantly a great person!!! If you need to buy furniture from Ashley’s in Shadow Mountain, ask for David and you can thank me later!!!
Walked in and had Angela Z. greet us. Told her what we wanted and she sent us directly to the couch we wanted and ended up purchasing. Set us up with everything and knew everything we asked. Quick and easy. 10 out of 5 stars!
Angie helped me with my needs and she’s knowledgeable and customer friendly.
Angela was great in helping us get what we wanted and at the price we were happy with. She was very patient and respectful through your process and highly recommend!
Alex was awesome assistance and help. Made everything simple and answered all our questions. Helped my wife and I find the perfect furniture. Didn't pressure us or hound us. Simply was available for help and assisted us in every step of the way. Will definitely come back. He needs a raise.
Great experience shopping. Our agent David was very welcoming and was able to find us the perfect living room set. Will be back again for more furniture in the future.
Friendly and helpful.
Alex was amazing, helped get me on the right track to outfit my new place
Liz Prado was extremely helpful with our purchase of an electronic recliner. She offered great knowledge of the recliner for my issues with my back. We were very happy she took the time to walk us around the store. This location has beautiful furniture selections too.
Sale representative very helpful! Receptionist not welcoming at all!
Great selection, great prices and great sales staff.
Angela was awesome! She was so helpful and I would definitely do business here again!
Fantastic service, beautiful store. Angie is FABULOUS!
Impossible to get a hold of them on the phone. I will never order from them again
Did a walk-in to look at couches to replace our old sectional and Angela was the first person to greet us in. With two dogs at home and a growing baby, she helped us find the perfect couch that fit our needs within our budget. She was very quick with answering our questions and listened to all our concerns. It was our first time shopping in Ashley’s and we’d definitely go back after todays service!
Mike was amazing helping us find the right furniture! He is very patient and extremely professional!
I have used this Ashley's location several times for my furniture. I've always been very happy with the quality of service. The associates are very informed about the products they sell, and very helpful in suggestions.
Very helpful. Angela answered all of our questions. She was knowledgeable and helpeful through the process and helped us purchase a new love seat and sofa. Thank you! We will be back!
Angie was a great help, so friendy, and answered all our questions. A wonderful addition to your company.
Alex was the absolute best. He helped us find the exact pieces we needed. If you buy from Ashley’s ask for Alex he knows exactly what he’s doing and he’s good at it. So happy with my experience and his help and attention the entire time.
Angie was very helpful with all my selection and was in&out shorter than I expected. Will defiinitely come back for future purchases!!!
Large inventory, friendly service
Had a great experience with Daniel Diaz at Ashley Homestore. He was patient as we couldn't close our purchase due to having a prior engagement we had to make but he put our furniture on hold for the night until we could return the next day. Overall, it was great working with Daniel and Ashly had a nice selection of choices.
Buying at Ashley was a great experience. Dave was very helpful and made purchasing our new couch very easy!
Alex was fantastic!! Best salesperson ever. Loved my experience.
Benz was the associate who helped my daughter and I. We were so pleased with the options we saw but greatly appreciate the furniture we left out with. It wasn’t too expensive nor did we wait a long time before we were acknowledged
Liz was very helpful today, guided me through my mattress purchase.
(Translated by Google) Excellent very good service and customer service (Original) Excelente muy buen servicio y atención al cliente
Angela was very helpful in picking out a good set of barstools for us. I appreciated her processing my order quickly despite her manager not responding to her call to verify the order. Much appreciated Angela.
I had an amazing experience. Johnay was so welcoming, extremely helpful & friendly. The manager was really friendly as well. I would definitely recommend coming to this location.
Liz was a fantastic help in finding what we needed. She is knowledgeable about items in the store, and was extremely friendly and helpful. Next time we’re looking for something new, we’ll be stopping to see Liz. Thank you!
First time to the location but long time customer to Ashley. The location is very ok because it has all I am looking for and very close to where I live. Good customer service.
I have had a great experience at the Decatur location. Angela provided great service!!! I will came again!
Liz Prada was phenomenal! Her customer service ability and kindness is unrivaled in the industry! We’ve bought a lot of furniture all over the Las Vegas Valley! Great care/great product/great experience!
Angie is amazing. We’ve gone to her three times and every time it’s been very professional and efficient.
We are furnishing an entire new home. We spent over 3 hours shopping. Daniel helped us throughout and was top tier!
Love this place! we have been getting all our furniture here for that last 5 years. People greet you when you walk in and do what they can to help you find what you need. Alex was super patient as we tried every mattress and pillow, never showing frustration at us taking our time and Dawn was fantastic at walking us through the benefits of getting a top brand mattress. It helps knowing that they use the products that they sell.
Alex and the manager Dawn helped us get our new mattress! Thus was the best experience I've ever had shopping for a mattress. They were kind, curteous, patient, and very helpful! Thank you both so much!!
The only reason for leaving 4 stars instead of 5 is I was not told until I had paid that I had to go downtown to pick up the furniture. AND when I got there I had to load it myself - they will ASSIST. Fortunately they actually did help me because I didn't take anyone with me and I am in my late 60's. Good people to work with just a lack of communication.
Angelic Angela was my angel for the day. She stuck by me brought over pieces that I was interested in so I could see what they looked like with couches of interest and I was really grateful for her help and expertise. She’s a stellar employee!
Great service! Chris was wonderful and answered my 101 questions lol. Love my new dining room set.
Liz Prada was very helpful and very patient and very knowledgeable. She is an asset to your company and we will definitely be back and ask for her again in the future.
Dave was knowledgeable and very friendly! He helped us find what what we were looking for!
Alex was very helping and professional
Johnay was so patient and helpful with my couch selection. She was knowledgeable and friendly. Highly recommend!!
Angela was great! A+
(Translated by Google) Thanks for the attention Liz Prada (Original) Gracias por la atencion de Liz Prada
Liz Prada was very helpful and helped my parents with translations and explaining how it all works
Unfortunately, I need to edit my previous five-star review. While the actual sales process was exceptional, everything afterwards has been absolute nightmare. Our furniture had to come in three different shipments, and nearly a month out, we’re still awaiting a few pieces. When our son’s bed set was delivered, the installers did hundreds of dollars in damage to our stairs (before we had even moved in) and left without saying a word. Ashley responded to our concern three weeks ago but has yet to follow up on compensation or resolution. Additionally, they forgot to bring an electrical cable for our son’s bed, which took almost three weeks, multiple email exchanges, and one incredibly rude technician visit to replace. The post-sale experience has completely soured us on Ashley, and we will never buy from them again.
Benz was very helpful. 10/10 recommend !!!
Angie
Benz was very attentive and helped my family get a new bedroom set! Great service!
Liz was great!
Janay was very helpful and professional. She was patient in helping find exact what we were looking for. She was not over pushy. Greatly appreciated
Alex took the time to listen to my needs and explained all of the features of each product!
Super easy process, Benz was hilarious and made the whole process fun
Great value for the price. Big selection. Ask for Michael, he’s a rock star and will make sure you’re 100% happy with your purchase. For military, be sure to ask for your 5% discount!
David was so helpful and made our purchase experience painless!
Liz Prada was awesome! She didnt pressure us to buy anything. We ended up buying a dresser and some end tables and she was very helpful throighout the whole process
Alex was welcoming and a great help. I was able to describe what I was looking for and he took me straight to different options, I was impressed with how well he knew the stock. He also checked availability of items as we went.
David was attentive, informative and made our shopping experience fun and enjoyable! We have been shopping at this store for years and are always impressed with the customer service and quality of furniture.
My sales rep was phenomenal. Johnay was great.
We just bought a new dining table and chairs and living room tables and received superior customer service at this store.
Benz was a great associate. He wasn’t pushy and was helpful in answering our answers about delivery/setup and type of material the furniture was made out of.
Benz did a great job. Helped us out a lot.
(Translated by Google) Ask for Liz Prada Excellent attitude (Original) Pregunta por Liz Prada Excelente actitud
I just bought a new house and I was in desperate need of furniture. I had heard good things about Ashley Homestore from co-workers. I came in and had an amazing experience. The selection, incentives, and sales were great. The Store Associate Mike Glover was great. He took a tremendous amount of time to walk me through everything. He and Dawn were both super knowledgeable and friendly. I'm not good at home styles and decor, so they had great insights and provided me with many options. They helped me pick, coordinate, and match everything I needed to furnish my new home. Delivery options are good too- it helps make the entire experience easy.
This was the easiest purchase at Ashley Furniture or any furniture store that I’ve ever visited the manager Dawn and her assistant Alex Incredible to work with I was in and out in 15 minutes with what I wanted to purchase being delivered five days later. Hope to come back to get a second chair within the next week.
The sale person Benz was very nice and extremely helpful
Mike was very helpful with the purchase of a bedroom set. He was respectful and professional. Very pleased with this experience!
Look for Mr. Benz for assistance if you need a furniture or anything. Very nice guy and he’ll hook you up! 👍🏻
Angie was very helpful and super nice.
Alex was very helpful
Amazing Experience! Second time buying furniture from this store. Everything is quick and easy.
Mrs. Prada was amazing!
Johnya was very knowledgeable & the entire purchase experience was a very smooth process
Benz was super helpful! He gave us room to shop but was ready to answer all our questions when we were ready. Easy and smooth buying experience.
Very good customer service!
AMAZING! Helped with everything my wife and I wanted. Made our experience perfect.
I had a fantastic experience with Liz Prada! From the moment I walked in, I was greeted warmly and felt genuinely valued as a customer. Liz Prada is incredibly knowledgeable about their products and took the time to understand my needs and preferences. She offered helpful suggestions without being pushy, which I really appreciated. Liz provided exceptional service and made sure I had no questions left about any products. Kudos to the team at Ashley for their professionalism, friendliness, and dedication to customer satisfaction
(Translated by Google) Excellent help and guidance, Angie Ramos (Original) Una excellent ayuda y orientation ,Angie Ramos
Angie worked with us and was very helpful.
I must say I'm not fond of sales people, but Liz Prada was amazing. She wasn't pushy and listened. Purchased a bed & dresser. A smooth and wonderful experience. I highly recommend you ask for Liz.
Benz was amazing and so helpful in making the right choice for our coach. He was so patient and answered all of our questions.
Came in ro buy a bedroom set and was quickly shown what we were looking for by Tiffany. It was a seamless transaction.
Thank you Mike ,thank you for making our shopping experience easy and fun !
Liz Prada has amazing customer service and went above and beyond with helping my family settle on a furniture set.
Amazing, Liz Prada
Angie was super helpful as soon as we walked in, she greeted us professionally and immediately started showing us our options for couches. She was very patient and circled the store with us a few times until we were able to make a decision on what we wanted. Definitely recommend working with her and she’s bilingual (spanish)!!
Benz, our sales associate was great!! Super helpful and knowledgeable. I can’t wait to get our furniture. I would definitely come back here to furnish the rest of our home. I’ve got my eye on the big, soft fluffy couch. This meant a lot to my little family. We have struggled a lot since Covid and having the chance to get back on our feet is so inspiring. Thank you Benz and Ashley furniture for a good experience.
Outstanding job customer service will be buying again from Ashley furniture in the future. Thank you.
Daniel was wonderful to work with. He answered every question with patience, was efficient and very friendly.
Good customer service Liz
(Translated by Google) Liz Prada attended us very attentively, excellent service😊 (Original) Nos atendió Liz Prada muy atenta, excelente servicio😊
Liz Prada was very helpful and answered all my questions.
I decided to go to Ashley furniture to check for some accent chairs to change up my living room area. Tiffany greeted me and asked how she could help me. I told what I was looking for and she should be several options a dn save the best for last. She showed me these fantastic rocking chairs that will complement my living space and go with my barrel coffee tables. She was super friendly and made everything super easy. So glad I stopped in and worked with her. She's awesome and gave me a great experience!
Very happy with our purchase. Prada was very helpful! Make sure to look for her when you are planning to purchase anything. She is very easy to talk to and will tell you what you need to know and make sure you get the best deal for your budget!
Moving from mt to Las Vegas stopped in to shop . We had the pleasure of working with Angela. She was helpful , Knowledgeable and great to work with !
Our second time working with Alex. He always listens to our needs and shows us options. No hard sell. We don't feel rushed to make decisions. We hope to work with Alex again.
Beautiful displays and rhe sales staff are very helpful without being pushy.
Angie was amazing knew exactly what we wanted and pointed us to a great purchase
Alex was very nice, patient and professional.
Tiffany answered all of our questions and helped confirm our selection. Which is why we returned and made the purchase from her.
Tiffany was so wonderful to work with, patient and didn't make us feel rushed.
Awesome experience
Excellent customer service.
David was amazing!! Really was informative and helped us find the perfect couch and bedroom set!
very good costumer service! Bought a nice kitchen dining set. Good military discount too!!
Tiffany did a great job helping us find exactly what we were looking for!!!
Tiffany was absolutely amazing and extremely patient. Answered all of my questions and even offered great suggestions!!
First time we stopped in the salesman was way too pushy. Came in a few weeks later and had a much better experience.
Very patient, and welcoming. Highly recommend coming in even if your unsure of what your looking for.
Went to Decatur 215 location. I would give David more than 5 stars if I could!!! Such a sweetheart. Finds you exactly what you need! Easy, In and out! Ask for David.
Johnay understood my wants and needs completely making the shopping and purchasing process easy!
Had a wonderful experience today! Our sales associate was Angie and she was extremely helpful. She allowed us to run home and measure our living space and was willing to hold the couch for us until we came back. Couldn’t have been happier with our purchase and visit.
Daniel was awesome! Very helpful and kind and patient! Thank you. Can't wait to get my couch!
Excellent experience at Ashley Store, Centennial Hills 🤩 Thank you Benz Abino.
Angie was very helpful in assisting me in picking the product I was looking for. Great personality and professional.
Great service from Mike. Happy with the furniture selection and people working there.
(Translated by Google) Angie's attention was very comfortable!! (Original) Muy confortable la atención de Angie !!
Thank you Tiffany for your patience and help. You Rock!!!
Liz was wonderful! Made everything so quick and easy! Will definitely be coming back and asking for her!
Quick service! Knew exactly what we wanted! Hassle free. Thank you to Benz and the wonderful staff.
Johnay was terrific! She waited patiently while we considered all our options and colors. She answered all our questions with ease and guided us to the exact furnishings we were looking for. A great shopping experience! 5 stars.⭐️ ⭐️⭐️⭐️⭐️
Michael our salesman was fantastic!
Benz was extremely helpful. He gave me insight to the different fabrics and how they aged based on previous sales. He allowed me to move things around to visualize the set up of different furniture based on my house situation. Benz also worked with me on how things will be delivered and/or picked up and allowed me to choose the best multi options to get my furniture quicker. Great experience overall.
Alex Was very helpful nice
Angie was wonderful!! She helped us pick the perfect couch and kitchen table set. She was very clear with how the protection plan works and spoke Spanish. 10/10 recommend !
The sales experience today was really great. I was treated with respect and not suffocated. The associate (Angela) that helped me was amazing.
Liz was very helpful in selecting wall art. She was able to determine our style and recommend different pieces. Thanks Liz.
Liz was very friendly and helpful during the buying process
I was looking for a very specific file cabinet and couldn't really find anything online, or in various office supply stores in the Vegas area, or at least I couldn't find anyone that was well made. Ashley had the perfect cabinet that really looks like it will last.
Alex was great and very helpful.Please go see him for your furniture needs. Also customer service was great.
Liz was very helpful and answered all questions and concerns we had! Thank you Liz
David was super helpful!! Great customer service and great products! Thank you!
Johnay was amazing, answered all of my questions and gave so many options! Thank you!!
Great service from Alex. Thank you
Alex at Ashley furniture Centennial location was great. He helped us choose great home items. He was very polite, professional, and patient. Alina P.
Great customer service, Thank You Liz 😊
Angie has made our shopping experience awesome can say thank you enough.
Alex was an excellent host today. He helped us find the perfect couch for our new home!
Very lovely store! I came in and was attended to and warmly greeted. I came in looking for something specific and although I couldn’t find much within my price range, I wasn’t at all pushed to purchase anything. Thank you to Tiffany and David for their excellent customer service!
Tiffany was absolutely amazing! She helped us from 0 to 100. Would 10/10 recommend
Angie was very helpful and kind. Found us the perfect coffee table!
Great service, great prizes and selections. Thank you.
Very helpful and knowledgeable. They walked with us through the entire store 8 times and didn’t complain! Tiffany was amazing!
Look and ask for Alex Kahn on the sales floor! He was very patient and professional. He listened to all my furniture needs and had a wonderful experience at this location
Came to Ashley Furniture looking for sitting chairs and table for our bedroom area. We were promptly met at the front as we entered the store by Tiffany. She was the perfect sales / service person answering our questions and providing suggestions when asked. I would recommend asking for her if you visit the store. I guarantee you will not be disappointed and will find the perfect piece of furniture to meet your needs!
David was a big help to help me find my furniture needs. I am happy with my purchase and I would do business with him again!
David did an amazing job helping me out ! Very patient, wasn’t pushy at all trying to make you buy anything, and did a great job answering any questions I had. Great service !
A very nice salesman named Mike Glover assisted my wife and I regarding beds. He is so knowledgeable that we will soon make a decision based on his expertise alone. When we are ready to buy we will be back at Ashley’s and with Mike. He is a uch an asset to the company.
Johnay was incredibly helpful and was friendly since the start! If anyone is around this Ashley Homestore on N Decatur, I recommend her!
Amazing experience with Tiffany ! Helped me get my first couch!
Liz was amazing!!! Very helpful on my purchase Most positive attitude Would absolutely recommend her
Johnay was absolutely wonderful! She did a great job at helping us find what we needed and answered all of our questions! This was probably the best experience I've had with Ashley Furniture in a long time. So glad we came in!
Had a great couch shopping experience because of David! He was patient and got us the best lowest deal for us.
Mike Glover at the Decatur Blvd store was a true customer service professional. He was knowledgeable and very responsive to our purchase needs. He also provided us additional information for a future purchase. He went above and beyond.
Angela is perfect
That one lady liz was great
Quick professional service from Angie Ramos
Very knowledgeable, outstanding service. Thank you!
Came in to browse and left with furniture! Mike was very helpful and not at all pushy. He helped us with pricing and got us a great deal too. Very appreciative of him and grateful for coming in today.
GO SEE ANGIE!!! Very sweet, very helpful, and very informative about the products and plans Ashley’s furniture has available. We walked in to browse around and left very satisfied with the items we purchased!!
Tiffany provided excellent customer service
Liz Prada was excellent at helping us have a smooth experience when purchasing our dining table for our new home. She did great at explaining every detail when it came to financing and the warranty. Thank you, Liz!
Benz was awesome! He was ready to help us at every step of the shopping process and purchase process.
Angie was amazing! She checked on us while shopping and was very informative.
Angela was such a great sales person. 1000000/10 recommended!!!!. THANKS AGAIN.
We could not asked anyone better than Ms. Tiffany Gardner to help us with our little home improvement. She’s so knowledgeable and helpful. We are grateful for her and wish to see her again on our next visit. If you’re in need of assistance at Ashley Home Store (Decatur/215), asked for Ms. Tiffany Gardner. I promise, you won’t regret it 😉.
Love our ASHLEYS STORE every time we go in we get excellent customer service from Dawn the store manager and from David salesperson!
Angie Ramos Excellent sale person
Liz was wonderful and made sure we found exactly what we needed and was very friendly and knowledgeable on our needs and made sure we got what we needed .And we will definitely be back very soon to see her to buy more furniture .Ask for Liz❤️
Liz had the BEST personality. From the time we walked in. She was wonderful and we had the best experience. She helped us through the whole process and make sure we got everything that we needed. We were in and out within 25 minutes with exactly what we need it. She is very friendly and nice and made the trip pleasant.
During my recent visit to Ashley HomeStore, in search of the perfect recliner, I had the fortune of being assisted by Johnay, whose expertise and customer service were exceptional. Her warm welcome, combined with a deep understanding of their selection, made me feel valued and understood. She listened intently to my needs, guiding me through the options with insightful recommendations, ensuring the process was tailored to finding a recliner that matched my preferences perfectly. The recliner I chose, thanks to Johnay's advice, has been an excellent addition to my home. Her professionalism extended beyond the sale, with a follow-up to ensure satisfaction with my purchase, highlighting her commitment to exceptional customer service. For anyone seeking quality furniture with a personalized shopping experience, Johnay at Ashley HomeStore is highly recommended. Her dedication and friendly approach not only made my shopping experience enjoyable but also remarkably memorable.
During my recent visit to Ashley HomeStore, in search of the perfect recliner, I had the fortune of being assisted by Johnay, whose expertise and customer service were exceptional. Her warm welcome, combined with a deep understanding of their selection, made me feel valued and understood. She listened intently to my needs, guiding me through the options with insightful recommendations, ensuring the process was tailored to finding a recliner that matched my preferences perfectly.The recliner I chose, thanks to Johnay's advice, has been an excellent addition to my home. Her professionalism extended beyond the sale, with a follow-up to ensure satisfaction with my purchase, highlighting her commitment to exceptional customer service. For anyone seeking quality furniture with a personalized shopping experience, Johnay at Ashley HomeStore is highly recommended. Her dedication and friendly approach not only made my shopping experience enjoyable but also remarkably memorable.
Seller was so nice didn’t push me I got my time to decided by my own seller’s name Angie Ramos
Johnay was very helpful. She exceeded my expectations ⭐️⭐️⭐️⭐️⭐️ we need more people like Johnay 😊
Angela was a very helpful associate. She helped me find 2 bedroom sets and although the original set I really liked was discontinued she showed me great alternatives.
Great experience! Alex was knowledgeable and listened to what I wanted rather than trying to sell me something more expensive. I’ll definitely come here to work with Alex again.
Johnay helped us today finding a dining table and bedroom set. She was super patient and helped walk us through the whole process!
Great customer service, when you have issues they will help get it resolved in a timely fashion!
Angie Ramos did a great job in helping us with our purchases.
That's funny that you would say to please reach out to you and then not provide a phone number. I did call customer service again and to be honest this is probably the ninth time this time I'm hearing that I never officially canceled the order so they're going to get that started today and it'll be 21 days before I get my money back. What I really want to know is why do I need to contact you for a 10th time to ask for what I ask for the first time which is a full refund on an order that was paid in full. Let's be clear I don't have your furniture but you have my money. So please don't offer me your empty apologies or ask me to contact you YET again. What could I say any differently than the first 9 times I called? Just please refund my money and we never have to do business again. Horrific experience. I was going to order online but they kept mentioning the orange event. When I asked what that was no one had an answer but they were like if you go in store there will be sales and giveaways and so forth and so on. So I went in and you can see what the giveaway was. Picture below... So I decided I would still order there. There was no price difference than if I would have ordered it online and the Sales guy was slow in the store to get my order in. He confirmed it verbally still ordered the wrong sofa. I told the guys when they came to deliver it they put it back on the truck. Now I'm stuck because I don't have the furniture and they don't want to offer me a refund. So I called the store and they finally answered after 2 days of not answering and they told me I have to come in to do paperwork. I've been ill and I don't want to drive all the way back up there. I asked them to email me the documents and they said no. They really just pushing me to get another order in but at this point I just want my money back. At one point one of the people I talked to told me to take pictures of the incorrect sofa received and I was like I don't have it. They put it back on the truck and returned it. It's been a fiasco all the way around. At this point I have no sofa in my living room and they have my money. PS there was no way for me to know that he had the wrong sofa ordered because it's just numbers there wasn't a description. Otherwise I could have seen I was getting the wrong one and I could have stopped it before it got delivered. That's my empty living room with a coffee table that was delivered the day after the sofa which I can't put together yet. I'm also having company so that'll be real nice...
Benz was our salesperson. He was patient and not pushy. He gave us our space while we perused the entire floor, and we took our time, too. He quietly stayed in the distance, and when we were ready to ask questions, he made himself available to help answer them. We have always appreciated the furniture from Ashley. You do get what you pay for. I highly recommend Ashley for your furniture needs and ask for BENZ when you stop by. Ashley has a variety of furniture to fit any budget. I hope the delivery staff will be a 5 star service also. We shall see.
Mr. Benz was super helpful and we will definitely go back to shop there!
Great customer service
Great experience, Michael Glover was informative, knowledgeable and Great customer service! Anytime I shop at Ashley's Furniture I will request Michael for his assistance! Easy, informative, shopping. I found the perfect Bedroom Set and mattress! Thanks again Michael!
Angela was very friendly and helpful all along the way.
Liz was amazing!! And can't wait for our couch!
Loved working with Benz. Was able to make quick work of our purchase. We were able to get in and out within an hour with his help. Highly reccomend working with him.
Tiffany was amazing, very patient and understanding with our need to furnish a facility
Customer Service was good.
Had a rough time with old store with protection plan but got it resolved thanks to the great customer service of ashley in Vegas. Bre and cydney helped me by contacting old store and trying to route up to get best result. Had to get another replacement but i didn't come out if pocket of anything thankfully. I am so happy and would give 10/10 for the customer service i experienced.
Great experience! Salesman Mike was fantastic! Highly recommended shopping here!
Angie was amazing and so very helpful!
Ask for Benz. He’s the best. Very knowledgeable and no pressure. Best shopping experience in a long time.
Great sales experience 😁 Highly recommend!
DJay provided great customer Customer Service and when I needed to make a change to the sofa that I bought he was right there he didn’t crowd me and I was allowed to make a nonpressure decision and the sofa that I wanted from my new home.
Alex was great to deal with. Made the process easy.
Wonderful experience, extremely helpful and very friendly and knowledgeable
Bought couches, two dining tables with the help of Benz, his customer service is on point and actually someone who has customer service skills and enjoy of what he does. I know they're sales people but the last time I visited there, I exited right out as I was not fond of people who are lackluster even when I know exactly what I want to buy. I'm there for an experience, some may argue but customer service is important to me. The couch I bought was nice and huge, just what we needed. I bought two of the Isanti dining set and they're beautiful, I love the real wood. No issues so far.
I have met Benz Abino, and he took care of my needs and was so nice. I loved his services.
DJ was very friendly. Professional, & knowledgeable about the furniture. Stress free sales.
Angie was very helpful, courteous. She walked me through the delivery date. Their selection of sofas and love seats was extensive and also purchased an area rug great value.Would purchase from again.
Very cool store with lots to pick from. It was an even better experience because Angela was super helpful with many options and advice. I completely recommend this store and the knowledge of Angela 😇✨
Angela from Ashley Furniture on N. Decatur was amazing. She made us laugh, made the experience about buying a bed about us, she listened to our needs and took the time to explain everything. Please visit the store and ask for Angela!
D.M. did it again, helped us the exact adjustable bed we wanted and the delivery date fits our schedule. Just like our new couch.
Liz Prada was amazing and very knowledgeable on the furniture collections.
Alex was wonderful pleasant and not a pushy salesman
Nicer furniture than ikea and actually cheaper
Thank you for all you do, thank you for the customer service. Tiexier gets 5 stars Always pleasant and ready to answer all my questions. Kimberly had everything set for us, at check out. My husband to be and I appreciate you ❤️
Great service from Angie!
Awesome customer service!! Tiffany and customer service were stellar, fast and efficient. HIGHLY RECOMMEND!!
Tiffany was a joy to work with. Very helpful, knowledgeable, and very nice!!! … the store is clean and kept up nicely!! Highly recommend!! 5 stars
David Buckley was amazing. Great attitude and Sevice. Thank you
Alex made it fast and easy, gives space if you’d like it, was there to answer questions but not trying to hustle you.
very happy customer of 20 years! Michael was fantastic, helpful and didn’t hover as we shopped. Another fantastic experience!
Alex Khan was very helpful and showed me several options before making a purchase. I like how he presented himself and lead me to the furniture I needed. I will definitely refer friends and family to him. Thank you for your service.
Alex was pleasant and very helpful
Tiffany was very helpful and informative.
We loved our visit to Ashley’s. We were walking just to check things out we had already stopped at living spaces and bob’s. We also have been looking online. We found the perfect couch. Mike helped us and he was honest and not pushy at all we felt very comfortable. Our secitional was so much lower than everywhere else we looked.
Angie help us to get through and she did thank you Angie
We purchased a bed and mattress today at Ashley Furniture at the North Decatur location. We had the pleasure of working with Angie. She was professional, friendly and very knowledgeable. The whole experience was so positive and Angie made the shopping and purchase so pleasant. We will definitely recommend her to our friends.
Kymberlie Kimble helped me with updating my invoice in a timely manner. She was very patient and knowledgeable. While I was there, a customer that didn't understand his charges was confused and upset. So, both Kymberlie and the Manager (Terrance) handled the customer with the utmost professionalism by keeping their tone even and explained over and over the process until the customer understood. That's what you call "GOOD TEAMWORK!!" 👍
Friendly service, no hard sell.
Benz was very patient with me as I kept changing my mind. Very efficient as well.
The store employees were great. The delivery experience was horrible. The guys damaged my home and I’m still waiting for a response on when the repairs will take place. My dinette set was damaged it was delivered while it was raining out chairs were left out in the rain partially covered and table also damaged. Thankfully I have a warranty I seriously doubt if that would be replaced without. This is my first and last time doing business with Ashley Furniture
If you go to Ashely’s furniture, please do yourself a favor and ask for Mike!! We walked in a couple of weeks ago excited to buy bunch of new furniture as we were in the midst of closing on our new home. Mike was very patient and extremely helpful, me and my partner are a handful because we are very picky lol but Mike just made us feel super comfortable to express any questions about pricing and styles , colors and even customizing! even though he knew we weren’t buying anything for a few weeks he still gave us attention as if we were going to purchase the day of. This man went above and beyond , we finally closed on our home and we were able to buy everything we needed at Ashley’s to enjoy our new home! Mike is your guy!
My wife and I visited 5 furniture stores in a 3 day period in Las Vegas trying to find a sectional couch. The last store we visited was Ashley Furniture. When we walked in the door we met Mike Glover, and all of the frustration and hassle we encountered in the previous 4 furniture stores disappeared. Mike greeted us, and I guess he could tell we were tired of shopping in furniture stores. He was polite, friendly and professional, and most of all patient. He was so easy to talk to, and he took time to listen and understand what we wanted in a sectional. We picked out our 1st, 2nd and 3rd choices, and we finally decided on one particular couch, and started the paperwork. After we had all the paperwork completed, my wife found another couch she really wanted. Mike very patiently deleted all the work he had just completed, and started over with the new couch. I really felt like Mike was working for us, not for Ashley. I really trust Mike, his opinions, his advice, I wish we had found him before we started looking for furniture. He made the entire purchase process easy and enjoyable. He found ways for us to save money and managed to get the couch delivered in an acceptable time frame. If you need furniture, I would quickly recommend you to go to Ashley furniture on Decatur Blvd and ask for Mike Glover. This is a guy you can trust.
We had a wonderful shopping experience penitence. Our sale asso crate was great and patient with us.
Daniel was very patient and made the buying process easy once we decided on a piece of furniture. He was also very thorough in explaining the home delivery process.
Alex was very patient and took his time to assist me without frustration or hurrying me along.
We received excellent customer service by Johany. Thanks so much for your help!!
Angie was very helpful ! Great selection
Outstanding service
Great holiday sale! Johnny was absolutely fantastic! We bought a whole living room set!
Alex was amazing at helping us find a couch
Worked with Alex!! Super amazing guy, I can’t recommend him enough!
Great customer service, Daniel is great!!
David was absolutely amazing. He went above and beyond to help me make a decision on a couch. Highly recommend going to see him if your in the market for furniture.
Great and reliable service
My husband and I went shopping today for a new couch, and Benz provided amazing assistance. He patiently answered all of our numerous questions, even when we asked the same ones multiple times. Benz was extremely kind, attentive, and always available to help whenever we needed it! Thank you so much, Benz. Although we didn't make a purchase today, we will definitely return because of your excellent service!
My experience at Ashley North Vegas was good. Sales associate Tiffany G. was extremely pleasant, down to earth, and sincerely wanted to provide assistance and support. While prices in general are typically high in my opinion I do enjoy my experience when I visit Ashely.
Angie is awesome. She was very kind and patient when getting the furniture! We went back and forth via text and I came in and she was ready to go! Thx Angie for helping me and we love our furniture!
Very nice. Very helpful
Daniel Diaz Excelente job
Benz Abino was very professional, courteous, knowledgeable and to the point, I appreciated his help. The Store Manager Terrance and the Regional Director Jeremy were very customer oriented as well. They provided a military discount and are working to get more discounts for military and first responders and implement that in the near future. Thank you for all your help!!
Alex helped us find the perfect chairs for our dining room and table. He was professional, informative and a pleasure to work with.
Angela was great!! She was very helpful .
Terrible experience all of it. Sold me furniture and said it would be delivered on a certain date then didn't deliver. Sold me a TV stand with fire place insert charged me for delivery and setup but would not setup and install. Took my money and blew me off. No class. Don't shop there. Bait and switch company.
Overall I had a great experience with Alex. Alex was very informative and proficient at his job. Highly recommend!
Amazing service. Thank you Alex.
My service in the Ashley Store in North Las Vegas was excellent. Mike was personable, helpful, and patient. He was not pushy and walked me through each step.
Salesman was not pushy and actually helpful. We Also needed the help of warehouseman who was very helpful too. It was nice not being pressures and actually getting some quality help.
David was the person who took care of us, he was very attentive and friendly and helped us find the best option in the furniture we were looking for. Excellent service from this kind gentleman. Without a doubt, I'll be back soon!
I was greeted at the door as I entered the store. The sales rep listened carefully as I explained what I needed. He stayed with me all thru the selection process and even managed a discount on my order. No complaints. Service was focused and excellent.
David Buckley was just the most amazing associate. My wife and I purchased a new bed and a sectional. David was very knowledgeable about all of the different types of furniture and helped to make our new house, a home (below budget too!).
Very good experience! Daniel was very helpful :)
My experience was actually made so much easier and simpler because of Tiffany. She was friendly, professional, and with me the whole way. Can’t sing her praises enough
Mike was excellent and patient with me. I definitely recommend him.
Benz did a fantastic job! Defenitly recommend going to him for furniture shopping. Extremely experienced and well mannered.
Alex is awesome! Great experience.
David was phenomenal and found us all the right pieces of furniture we were looking for!
Tiffany was marvelous! A pleasant buying experience.
We had a very easy experience. Angie was terrific. We got the furniture we wanted and a good delivery date.
Daniel was very helpful and assisted me with what I was looking for . I always appreciate the professionalism of the associates. Thank you
David has been amazing customer service and customer support. Very patient and knowledgeable.
(Translated by Google) Angi was the person who helped us with the purchase of our dining room, super friendly, very attentive, I highly recommend them, 💕 (Original) Angi fue la persona que nos ayudo con la compra de nuestro comedor, super amable, muy atenta se las recomiendo muchísimo, 💕
Mr.Beizo was very helpful. Thank you for your patience and hospitality.
Friendly and professional service. Good experience.
Daniel was very helpful and knowledgeable in helping us with our mattress purchase. He was great
Alex is a wonderful salesperson and a fun person to deal with. He is professional and entertaining. He deserves a raise, lol
Mike was amazing and really helped my husband and I select our bedset and mattress. He answered all our questions, shared his experiences and went above and beyond with his customer service. I highly recommend coming to this store and requesting Mike for assistance. Thanks in Advance Blessings
Great experience with Mr. Daniel. He assisted us with every possibility to give us the lowest price! If ever want to shop at this location look for Mr. Daniel, I promise he is nice.
Benz is awesome! Make sure you ask for Benz when you shop at ashley located in centennial. 👍👍👍
Shopping experience at Ashley located in Decatur made easy if you are being helped by an awesome salesman. Benz is a great guy, he will recommend quality product without hurting so much of your pocket and he has sense of humor. If you go to Ashley in Decatur make sure you ask for BENZ.
This review is for the store on North Decatur Las Vegas. The staff took care of an issue I had with a lamp in the most expeditious and painless manner possible. Thank you Miss “K” and the other lady who’s name I unfortunately did not get.
Excellent customer service
Item arrived on time in good condition. Benz was a great salesman. We had our item shipped Fed Ex for free as Ashley’s home delivery charges are very high.
Staff were attentive during shopping, but sold me boxsprings with a tempurpedic mattress that would’ve voided my warranty. The store manager had to adjust my order and push back delivery to ensure I received the proper items with my bed after I discovered the issue. Delivery staff were on time, but didn’t bring shoe covers and walked through my house, including over brand new custom carpet, with dirty boots. Will likely find another furniture store as we replace furniture in additional rooms.
Great service. I felt Mike was very helpful and showed the many choices available.
Ashley has terrible warranty repair. Our couch was purchased 2 yrs ago. First year we had the repair man come out because one side of the couch was feeling broken and we paid for the warranty. He said nothing was broken. It has continued to get worse so we took the underneath material off to look again and this is what we found. The tiniest pieces of wood STAPLED together and had pieces completely detached and staples had loosened. The WORST CRAFTSMANSHIP I HAVE EVER SEEN!!!! I guess I should have known we were buying a couch from the dollar store furniture store but I’m furious we were talked into the warranty. Do not waste your money here!!! A couch should last longer than this even if it is cheaper than expensive builds!!!
Very attentive to buyers’ needs and desires
Sofa of so-called leather dissolves! As a person who has been in the leather business for decades, even I got fooled. We purchased an "all leather sofa." After the warranty period, the "leather" started to lift off; looking like tissue paper. It was actually bonded leather: powdered leather that is mixed with a bonding agent and cut into sheets. Ashley did a good job hiding this fact as even wrinkles appeared making it look natural and real like full or top grain leather. The tissue bonded sheets kept falling off, sticking to clothes etc . to where we wound up with felt pillows partially covered in bonded leather. AVOID BUYING ANY FURNITURE ASHLEY STATES IS LEATHER! W
The salesmen that helped me at Ashley Furniture were really nice! I was helped by Alex during my first visit for our new loveseat, and then my husband and I were helped by David for the matching rocking recliner. They were both very patient and kind. They helped me find exactly what my husband and I needed! The delivery men were also very fast and efficient! All around we had a great experience, and if we ever need any good furniture in the future, we will definitely consider going back to Ashley! Thanks, guys! Keep up the good work!
My recent experience with David at Ashley Homestore was nothing short of exceptional. David’s customer service skills were truly fantastic; he never rushed us, ensuring we had ample time to explore the store and make an informed choice. His dedication to providing a personalized experience stood out as he leveraged his experience to guide us, preventing any potential missteps in our decision-making process. David’s patience was particularly commendable, especially when helping us navigate financing options for our sofa. His deep understanding of Ashley’s processes and proficiency with the POS system made the entire purchasing process seamless, efficient, and remarkably easy. I want to express my gratitude to David for helping us make the perfect purchase and kick-start the new year with an affordable and comfortable new sectional. His commitment to ensuring customer satisfaction and his ability to make the buying journey enjoyable is a testament to the outstanding service we received. If you’re in search of a stress-free shopping experience and expertise you can trust, I highly recommend seeking out David at Ashley Homestore.
Daniel was great and helpful. This is the second time he’s helped us and he has been really helpful.
David was very professional and helpful!!! Great service!!! Ask for David!!! He’s the Best!!
My family and I have shopped at this store since we first moved to Las Vegas in 2014, and throughout the years, we've purchased a new mattress, night stands, bed frame/set, and an area rug. For the most part, this store has definitely delivered with respect to product quality and service. But unfortunately, that mattress we purchased went bad a little over a year after purchase. Certainly not 100% at fault to Ashley Furniture since it was a Sealy-branded mattress; however, if this store sells a product, I expect quality throughout with all their products. The store itself is nice...very spacious in there which allows customers to walk around freely without constantly worrying about bumping into things or people. The bathrooms were clean every time my family and I needed to utilize them; both male and female bathrooms. The sales team are extremely friendly and don't portray themselves as being overly pushy and/or annoying. They're very helpful in every aspect which makes your decision making process easier. Overall, I prefer this furniture store over the majority of furniture stores in Las Vegas. Although there's one furniture store in the valley that takes the trophy, I will still come to this store majority of the time. Definitely recommend this business to everyone.
David Buckley was a pleasure to work with, my wife and I shopped at MULTIPLE stores today and Ashley Furniture was by far the best quality furniture we could find across the valley... Thank You again David
I was in your store last night and greeted by your salesman Mike Glover. I was looking for a dining room, living room, set, and office sofa couch. Mike was very courteous and helpful, along with patience. I did find the dining room set I wanted and ordered it today! I will be in next week to look at the rest of the furniture I need for my new home! Your company is very blessed to have a young man like this working for you! Sincerely, Susan
Mike is fantastic. Beautiful pieces and a great selection. Highly recommend for furnature and quality mattresses.
Service was amazing very helpful and not overbearing or trying to force a sale at all.
Benz did a great job hooking me up after purchasing my new couch
Angie Ramos was able to get me exactly what I was looking for. Great customer service and super efficient.
Today was my first time in an Ashley Home store. My daughter was in the market for a new sectional. We were immediately greeted upon entering by a young man named Daniel. He offered to walk us around or gave us the option to look on our own. No pressure. We came across a sectional that we were interested. Daniel came over and gave us an in depth overview of the sofa. We both sat on it and loved it right away. It was very sturdy and made of leather. We also purchased the protection plan as it is very reasonable and covers a lot for 5 years. Daniel was pleasant to work with and really cared about our needs. I would definitely recommend going to Ashley furniture and see for yourself. Thanks Daniel
Benz Sabino was amazing! We bought all our room furniture here at Ashley's. Benz helped us and answered all our questions. We had a great experience and definitely recommend this location!
Dario and Terrance were amazing to work with. Very patient and helpful.
NEVER ever buy anything from Ashley Home Store. If you do it is at your own peril. I went in last week and ordered two lamps. NOT a lot. Not furniture. I opted to pick it up today because of a time schedule to finish redecorating before visitors. I confirmed with the sales person prior to purchase it was IN STOCK before paying. I agreed to go to the skeevy section of town and pick it up so I could get it on time. Nope. Epic FAILURE. I went there today and was told there was a "manufacturers delay" ??? It was in stock. They claim they called 3 days ago and left a message. No calls at all from them let alone a message. Then told me I had to drive all the way back to the store of purchase for a refund. I will NEVER spend a cent with this company again. ZERO customer service and not the highest quality product on top of that. Would leave zero stars if I could.
I had a great experience and assistance! I recommend it! Angie helped me and my family so much!
Great service and thank you so much for our help Angie R
Went to buy a mattress at the store. Also a mattress cover there. Wanted to pay cash (it was under 100.00. If you can believe, The store did not have change for 100.00. What establishment does not have 2.00 In chance for a customer. Will not del with them again.
Great Customer Service by Alex!
Alex did a great job working with us. He was certainly patient while we went back and forth trying to decide.
Alex was patient and informative. Furniture is expensive. He made the process way less stressful.
David did a fabulous job assisting our 17 yr old daughter with the purchase of her new bedroom set.
Muchas gracias Daniel por toda tu ayuda con la compra de nuestros nuevos sofas. El proceso era muy facil. Tu servicio era excelente!
DJ was a great salesman! He actually just lets you browse through the store. Then when I was ready with my picks he was there.
Alex is the BEST.
Mike was very professional, knowledgeable, and respectful of customers time and space in their decision making.
Mike was our salesman and helped us out tremendously with a new mattress and bed set.
My mom was shopping for a couch. We found a beautiful couch that she liked and we were approached by Angie. Angie is AMAZING! She showed us a very similar couch, and come to find out, it was also a sleeper! The price (already very reasonable) was only $100 more. Mom wound up with the sleeper sofa, chair, ottoman and table for not much more than she was wanting to spend on a sofa alone. A major deciding factor in purchasing from Ashley was our salesperson Angie! She is very knowledgeable and so friendly. THANK YOU ANGIE and Ashley Furniture!!
Mike was awesome to work with, wasn’t too pushy but checked on us periodically. Also, very friendly! Highly recommend working with him.
Daniel was super helpful in answering any questions I had as a first time buyer. Thank you for your help!
Worked with Daniel today. The entire staff was extremely friendly and helpful. Daniel was extraordinary and went above and beyond to assist my daughter with her 1st furniture purchase for her new home. Explained all of the features, options and company policies regarding her furniture! Thanks for making her transition to her new home easy.
Benz was very helpful and made the process seamless
Very pleasant I would recommend Benz A. To family and friends.
Mike was wonderful!!!! Cancelled order at BOBS BECAUSE OF MIKES GREAT SERVICE
Friendly staff and great selection. They have much better quality furniture than Walker.
Professional, courteous, responsive.
Great service, Daniel was great in every aspect would definitely come back
Eva was super helpful in picking a good bed for our daughter and made sure we had a great deal. She was super friendly
Benz was very helpful
Angie was very helpful and patient!
Easy and fast. Decent prices. Alex was very helpful
Alex was a pleasure as he helped us choose our new couches for our home. He’s honest, funny, and highly knowledgeable. Ask for him as soon as you walk in.
Alex is very helpful and engaging. I will tell all my friends to go to him. Great selections at this location.
Great customer services Angie Ramos
I enjoyed our overall experience on our bed frame. They delivered it on time and hooked it up in a timely fashion. I will say this since it's November. Black Friday is a scam. We received a email for Black Friday promotion so we just fake ordered our exact bed frame using "Black Friday sales" only to find out, ain't t no sale. Our bed frame was $704 in-store and $770 for "Black Friday." Point is, don't be fooled because they label it Black Friday thinking you're getting a deal or saving money cause you're NOT!!!
Liz was amazing. She was so patient with our family and indecisiveness. I recommend working with her for sure.
Angie was the absolute best! Ive been shopping at this locations for years and she was the best experience of service. No pushy salesmanship at all. Thank you for all your help and kindness from start to finish, Angie!
Thank you RJ. I left purchasing the sofa I truly wanted!! You were a great help. Manager was a great help also! Not pushy, just kind and thorough!
Sales personnel were friendly, knowledgeable; explained in detail about the delivery process, the after-delivery care, etc. Should I need additional furniture in the future, I'll come to Ashley.
Alex was simply awesome!
Mike was absolutely fantastic. Super helpful and patient highly recommend for new homeowners
Angie is very pleasant and patient. She made sure that we were happy with our product, she made sure that our product matched.
Excellent service!! Mike was excellent in helping out completely satisfied. Left with a Beautiful recliner sofa and fireplace along with tables.
Mike has been amazing. We appreciate his help with buying our sofa. Kind and very professional.
David was helpful and knowledgeable! I highly recommend this location and staff member!
Awesome experience! Alex was so professional and helpful as we were a bit overwhelmed with all the options. He got us exactly what we wanted, how we wanted and when we wanted it! We will be back looking for him to help us in the future
Alex was extremely helpful and made this purchase experience painless.
Satisfied customer. Staff are friendly , professional especially Mr. Benz who took his time patiently.
Daniel was a wonderful sales person - very friendly and helpful.
He was nice he liked to help he is funny
Angie's service was outstanding
Quality furniture. Excellent customer service.
Daniel was great very helpful and didn't do the thing were he stalks you around the store. 😊
Angie is lovely to work with. She is knowledgeable with their products and was able to answer all of our questions. She’s so easy to talk to and understands our needs. We will definitely ask for Angie again the next time we’re back at Ashley Furniture. Thank you, Angie!
Benz Abino is the Best! Very helpful and patient. If you go to Ashley’s, see Benz
Angie Ramos was so helpful we will definitely be returning for more of her service thank you!!!!
Mike was amazing and extremely helpful, his guidance led us to our perfect choice.
David was super helpful today and made it easy to buy what I came in for.
Benz the sales rep was awesome! Super pleased with his professionalism and kindness.
Very informative and helpful. Made my shopping experience very enjoyable, would highly recommend to anybody looking g to purchase furniture or mattresses. A little pricey, but what new furniture isn't, and the staff is amazing.
Alex was great help, my wife and I always come back and ask for his help.
Returning customer. Great customer service!!
Benz was amazing, and patient with me. Great selection great service. I’ll be back for more.
This location is awesome! Mike and Terrance the manger were awesome! Mike was very knowledgeable about all the furniture and was very friendly! Will be coming back to Mike and this location for our next purchase! Highly recommend!
Great selection and fabulous customer service! Daniel D. at the North Decatur location was fantastic! Provided us with a "no pressure" sales approach and was merely there for support and to assist if we had questions. Best experience when purchasing our furniture today. Top tier!
Mr. Benz is friendly and very helpful. Thank you for you patience! Will recommend him to our family and friends.
Excellent customer service. Nice and friendly. Overall great experience!!
Large show room, but does not show what is sale online as well
This location is awesome!!! Great knowledge and service! Mike was awesome and helped us the whole way!! He was very knowledgeable and helped us out the whole way! Thank you and we will be back!
Alex was very kind and helpful in helping us find a dining room table suitable for our family. Thank you for your kindness and thoroughly explaining our options!
Liz was so great to work with!! So patient and very helpful!!! Would definitely recommend this Ashley store to friends!!!
I had a great experience with Ashley Furniture! David was very helpful and worked quickly to get me in and out of the store!
False advertisement, I purchased a bedroom set for 6k and they had a promotion if you pay it off within a year I would get a $400 visa gift card, well needless to say I held up my end but they didn’t.
Angie Ramos, Ashley Homestore, North Las Vegas has great customer service skills and very professional! She is knowledgeable of the store items and procedures for fast and quick service. My goal was to purchase a bedroom set for my daughter for the Month of October and she was extremely helpful with no pressure sales. I think you will find her awesome to work with! I got a great deal on my purchase as well.Linda M.
Angie, good customer service and knows her job 100 % as I have never seen .
Alex was extremely helpful and patient. He helped me through a lot of difficult decisions for a few hours, yet I never felt rushed or pressured and was happy with my final purchase.
Very kind and helpful! I’ll be back. Thanks DJ and Daniel!
David was excellent very knowledgeable and great customer service
Had a fantastic experience with Liz. She was very helpful with our various room purchases. Quick delivery, too.
I was sold a defective table, promised solutions, and all I got were endless technician visits and a replacement that was just as bad. Their idea of 'customer service'? Sending an email dismissing our valid concerns, as if we're just another complaint ticket to close. The audacity of Ashley Furniture knows no bounds. They've shown they don't care about their products or their customers, just the sale. We're not letting it slide, and neither should you. Save yourself the headache and shop elsewhere.
Zero stars would be too generous for Ashley Furniture. We were conned into buying a wobbly table, sold on lies and empty promises. Multiple technician visits, table swaps, and a barrage of miscommunication later, they dared to claim this unstable junk is their "standard". The audacity didn’t stop there. Just today, they sent an email basically telling us to deal with it. But trust me, this isn’t over on their terms. Word of advice? Don't waste your money or sanity at Ashley. Their smooth talk is a trap, and once they have your cash, you're on your own. Absolute nightmare.
My girlfriend and I went in knowing exactly what we wanted. However, *gasp* we weren’t sure if the two piece sectional was going to fit through our doorway. Daniel saw our pensive faces and immediately stepped in and asked us if we needed assistance. We asked him our questions. He then pulled out his handy dandy measuring tape and did some measuring. After a short moment, our minds were at ease. Daniel made our entire purchase experience pleasant. We are already discussing future purchases and hoping to work with him again in the future. This shopping experience was a slay 10/10.
Daniel D was a pleasure to work with. His assistance was above and beyond. He was very informative and communicative in regards to questions and concerns we had. We’ll definitely come back to Ashley to do business again.
we bought our mattress from Ashley Furniture in north Las Vegas in March, we noticed that something wasn't right about it, when we felt like we were falling out of bed. I called Ashley and they ended up sending two different people out to review our complaint. It was deemed defective. Here's where it gets interesting. We spoke to several personnel on the phone and explained to them that we were not wanting to exchange it just get our money back. We were also sold a mattress cover and we're told it would not only protect the mattress but it would help us with our warranty. Ashley said they can't take back used mattress and refund money they could however exchange it for the same mattress or of course upgrade us. What my wife and myself don't understand is that if the mattress is defective whats the big deal, or to put it another way, there not taking it back to resale it because it's defective. We both feel it's not about customer service it's all about profit. Unless Ashley sees the error of their ways, we will not recommend anyone, nor will we ever purchase anything from Ashley's again.
The salesman by the name Benz has been very accommodating and friendly to my inquiries. He has been very patient to me changing my mind few times on the furniture that i am choosing. I came back twice and could decide, he never gave up following up until on the 3rd time i finally decided to get the bedroom set and dining set that i picked. He gave me the necessary discounts to convince me to closethe deal. Over all, everything went smoothly, i am just waiting for the delivery next week.
Alex did a great job with our purchase.
Benz the sales person has been very professional and accommodating to our inquiries on bedroom set and dinning set. He gave us a very good deal that no one can refuse to ho home without getting what we wanted. He is at Ashley Store North Decatur.
Benz was very kind and helped me get all the furniture I needed for my new home . I highly recommend this location and ask for Benz.
Angie was extremely kind, patient and helpful finding us the items we wanted.
Awesome Experience!!! Liz Prada was such a great help and she helped make my experience wonderful! She was professional and knowledgeable.
David was very accommodating and friendly! When we had questions he answered them efficiently and gave us the information we were looking for. We left happy customers with a new entertainment center!
Alex really helped us and we found exactly what we were looking for. Alex really went the extra mile for us. We will be back.
Very helpful and informative
Mike was super helpful and so nice!
Daniel was a helpful and informative sales associate, who quickly helped my wife and me find our guest bed. Great and efficient shopping experience!
Benz was amazing!
Mike was a great help with my purchase. I would request him again.
David was very helpful and knowledgeable with the purchase of my bed. He went above and beyond. Thank you David
David did great ask for him when you come in.
We received great customer service from Mike during our visit looking for a bedroom set for our son. He wasn’t too pushy and gave us plenty of space while we looked around. He showed great recommendations for bedroom sets and was super through when going through our sale paperwork.
Thank you Daniel for your Great Customer Service and professionalism! Daniel took the time to explain the offers and provide options and did not rush us! I would recommend Daniel to my friends and family.
Went to several other furniture stores - glad we decided to wait and come here!! Our sales person Liz was great! Very helpful and not pushy at all. She made great recommendations. We were able to furnish our entire home! Thank you Liz for great service!
💯💯💯 came in, super nice guy, buy furniture, much help, such good.
(Translated by Google) Angie helped me with my purchase, she was very kind, excellent service! (Original) Angie me ayudo en mi compra,fue muy amable,excelente servicio!
Liz was very helpful, good customer service
Mike was super helpful & friendly. Definitely recommend asking for him when you visit!
Liz knew exactly what I wanted! Thank you Liz & Ashley Furniture!
Mike was phenomenal
Sale Associate Daniel was very detailed and gave us all the options we need. He is awesome and so is the whole team! Thanks for taking care of us!
David did a fantastic job helping me find the right sectional for my home!
Alex and team were amazing!
I initially wrote a great review but found it important to update my full experience. I purchased $6,000 in bedding furniture and mattress. I was never told that the mattress was not returnable. I expected a FIRM mattress upon delivery and it was in no way firm. After one night of sleeping on the mattress, my neck and back were in so much pain. I immediately contacted them and after them giving me a runaround I was told that i could not return the mattress and the fact that their employee didn’t tell me about the policy was met with “I’ll make sure my team emphasizes that in the future.” I’m disgusted and livid with their actions and refusing to give me money or allow me to get another mattress. I will share this experience with everyone I know and tell them not to shop at Ashley’s beythey take your money and run. I received great service with Angie today. She went above and beyond to accommodate my needs in this sale. I highly recommend her service as an Ashley’s team member.
Benz was a great sales associate! We had a bad experience here before and swore we'd never come back. I'm glad we did. Thank you Benz!!
Benz was very friendly and helpful. Shopping at Ashley was very painless.
Thank you so much Daniel for helping us and being patient with us for choosing the furniture we need. We are really appreciate your help.
Great service!
Great service.
Bought an entertainment center and end table. Delivery fee was a bit pricey, but the two delivery guys were professional and respectful of my home.
Excellent salesman and manager
We had just decided to go to Ashley’s today to look around and get an idea of what we’re looking for but with Daniel’s help we got the perfect setup in one shot for our place! Definitely ask for Daniel and he’ll make sure you find what you’re looking for!
Great service. I've been here twice with my wife and we're always met with friendly employees with big smiles
Excellent Customer Service
Al x is the best! He gives Excellent advice and he’s very knowledgeable! What a great guy!
Horrible! Was told I had 30 days to change my mind on a bed. 2 weeks later I can’t exchange or refund. All sales final the moment it leaves the store. Complete scam artists. They just stepped over a dollar to pick up a nickel. Don’t shop here.
Mike was amazing he took care of us and followed up with us on the day he stated he would. We really love Ashley and this location and will continue to come back!
Very pleasant to work with, accommodated every financial issues we were concerned with and made the sale with ease!! Would definitely buy from Daniel again!
The atmosphere was really nice. People was pleasant and willing to help. Liz was the great help.
I went in the store and was greeted by Angie this morning. She was very nice and asked questions to see what I was looking for, she showed me how to find the prices and directed me to the bed frames. She also gave me time to browse, but was not far just incase I had questions. I found three beds that I liked and she helped me with my purchase. Will be back to this location the next time I am looking to up the product you offer.
Staff was friendly, lots of nice inventory. My criticism is that they created a policy to not take cash unless you have the exact amount down to the penny. Really, you can’t make change for a buck? And when I said then keep the change, they wouldn’t do that either. That policy is bad business.
Sales person was extremely helpful , delivered on time, tested chair, quick and efficient
We had Benz Abino and he was FANTASTIC!! Not pushy, only helpful and fun! Look for him when you come into Ashley on De Cater.
Alex helped us out today, and he did a fantastic job! Very helpful, and really helped us narrow down our choices to a set of furniture that we absolutely love. A great experience from start to finish.
Best service from Alex khan
We came in and we’re helped immediately by Daniel he was very nice and assisted with all questions we had, Never felt like we were bothering him and he didn’t over crowd us , really appreciated all the staff and assistance we received made our purchase impeccable. 5 stars he explained absolutely everything very happy
David was our Sales Representative! He was amazing!
Mike was was great. No high pressure sales and answered all questions. I will buy from him again.
Great customer service very helpful and knowledgeable with everything
We have made multiple purchases of tables and couches. Within a year or two all items have either broken or warped.
David was wondering showing us around and giving us his undivided attention and top recommendations. He's one of the best!
Just made a purchase in August for myself. Today I purchased a dining set for my kids. Love Ashley excellent customer service.
Excellent service and great prices. No hassle, no sales push. Just great service.
Excellent service, no hassle, no sales push, just great service. Ashley always has great products and during holiday sales, great prices.
Angie R was a great sales associate, went in one day to order some bar stools and told her we also may be Interested in a sectional, she showed us our options and 2 days later I was able to order the sectional I wanted over the phone and she made the transaction really simple.
Angie Ramos helped me find the perfect materials for my home. She helped me find prices that worked for me and was very kind. Spoke my language and treated me with respect.
Alex was very helpful and got me exactly what I needed after just moving here.
Very friendly she helped finding exactly what we needed for the price that we couldn’t resist recommended please
Liz was incredibly helpful, showed us specifically what we needed and was really nice.
We are very happy with our recent visit at Ashley! We walked in just to kill time to look around and we walked out with a couch we were completely happy with. We had specific idea of what we wanted and Benz pointed us to what we needed! He was such an amazing employee giving us cleaning tips and showed us key features of our couch. He basically saved us 1000 dollars from the couch we wanted to buy online. So if you want friendly staff and variety of quality furniture come in and especially ask Benz for help!
We are very happy with our recent visit at Ashley! We walked in just to kill time to look around and we walked out with a couch we were completely happy with. We had specific idea of what we wanted and Benz pointed us to what we needed! He was such an amazing employee giving us cleaning tips and showed us key features of our couch. He basically saved us 1000 dollars from the couch we wanted to buy online. So if you want friendly staff and variety of quality furniture come in and especially ask Benz for help!
We needed a new couch and loveseat and are loyal Ashley customers for the past 25 years. We came into the Ashley on Decatur kinda knowing what we wanted. Sales Associate Mike Glover greeted us and we looked at a few different sets. He is very nice and would allow us time to relax and discuss our decision, and come back and check, and then give us more time to discuss! Outstanding Customer Service by Mike!!! We actually came back a couple times before we made our decision, and Mike patiently and kindly helped us every step of the way! We chose what we wanted and told Mike that we would come back for the new end tables once the couches settled into the house and just to see him! Dawn the Manager was awesome and again, if you come into this Ashley for anything, ask for Mike! He is the BEST!!!
Overall, I had a great experience at Ashely’s store. While shopping for new furniture, Dawn, the store manager ensured all my concerns and comments were addressed. Definitely earned the 5 star!
Mike was amazing! He was very knowledgeable about all the mattresses and definitely helped us with picking out the right one. I can finally get a good night's sleep!
Ms. Angie was very respectful and professional! Will definitely request her next time!
Angie was very helpful today with my buying
Angie was very nice and super helpful and helped us find everything we needed for our new place
Excellent customer service! Benz Abino is awesome! I am a repeat customer. 5 time visit and purchases Ashley's forever!
Liz Prada was amazing today . We bought a couch set and her and the GM Terrance were amazing ! I will definitely recommend and shop here in the future !
Customer service was great! Alex helped us pick out our couch and dining table for our new apartment! They have many great options.
Angie Ramos was excellent and she sealed the deal for me and my mother she is a five star.
Jerry was great. The entire experience was easy. No problem deciding on the items with Jerry's assistance. Thanks Jerry!
Larry was very helpful and professional. Customer service was excellent.
Michael (Mike) was very helpful and ensured that he provided us with all of the necessary information about what we were looking for. Amazing experience!
Mike Glover our sales representative was very knowledgeable and professional. Not only did we find exactly what we wanted but all items were reduced in price.
Positive experience. Sales and delivery representatives were professional and efficient.
I had a great experience and great help by Benjamin aka Benz. Definitely made couch shopping amazing
Great service, lots to choose from. Delivery date and time works out for us. Will definitely go back and refer to people who might be looking for new furniture
Excellent customer service from Alex! Couldn’t have walked in the store and been greeted by a more professional adviser. Very helpful and very knowledgeable on the products in the store!
If I could give this store zero stars I would, HORRIBLE customer service from Ashley Furniture and their warranty company GBS Warranty. I purchased the Party Time full set of recliners, sofa, chair and loveseat. The power on the sofa has gone out 3 times, the last time was last year Oct. 2022. I purchase the extended warranty and since last year GBS Warranty and Ashley Furniture has not resolved the issue as of date August 2023. Please do not purchase from this store if you do, you will be stuck with furniture that does not operate and wasted thousands of dollars.
great customer service, cee cee and Mariacella were great, im a happy customer
Benz waa a great customer service staff. Although we did not buy anything on this visit they had a great selection and alot of items on sale.
Wonderful service
Everyone was so nice and extremely helpful. And even though they work on commission they were not in your face trying to get you to buy everything. They were amazing!!
Daniel was extremely helpful and kind, thank you a lot for your help! Would recommend!
We were looking for a sectional sofa for our new home and decided to give Ashley’s Furniture a try. We were greeted and helped by Matthew and thanks to his patience and excellent customer service, we were able to find exactly what we were looking for. We were so happy, we returned to him to purchase a dining/ bar table. Thank you Matthew!!
Daniel was super helpful during our hunt for living room furniture. He took the time to answer all our questions and helped to update our account with Ashley’s.
I had a wonderful and pleasant experience at Ashley's. Daniel was my customer service representative and he was beyond AWESOME and knowledgeable. Go see him and ask for Practical Dan 😉....Dawn is the floor manager and she is sweet as pie. Thank you guys for helping me purchase my first sofa!!! Dan was so patient with me. Thanks dawn for the extra treat! 💜
Angie is this BEST!!!
Excellent costumer services!
I went to Ashley on N Decatur Blvd yesterday because I desperately needed a new couch. Mike Glover was my sales associate. He was SO helpful, had answers to all of my questions and was so patient when I wanted to see the entire store. He even rearranged furniture so I could see how things looked together! I ended up getting two amazing couches and a new rug. I am so happy with my experience, I will be back!!!! Thank you Mike, you rock!!!!
Excellent service, this is our second purchase from this store. Previous was our bed which we are extremely happy with after 1 year. Excellent quality. Today we bought a sofa and matching chair.
My salesman Daniel Diaz was very friendly, helpful, very knowledgeable and expedited the purchase!! He was absolutely a pleasure to work with!!
Very good experience. With Mike.
We moved here a month ago and we’re browsing around the store. Alex greeted us as we came in and was attentive in an unobtrusive manner. He is a professional and a gentleman! He guided us through the process and he tailored our purchase of a dining room set to complement our new home. Ashley is a brand that speaks quality. We are delighted with the set and highly recommend this store to all! Ask for Alex, you will enjoy your experience!
Purchased a warranty for our couch. Eventually the seat area collapsed and warranty denied the claim because “loss of elasticity “ is not covered. A waste of $800 on warranty coverage.
I had gone into purchase a bedroom set. When I had walked in, I was greeted and asked if I needed any help with anything. The gentleman Matthew, who was helping me was very friendly and helpful with suggestions. On different bedroom sets. He was able to find me one and couldn’t be more happy with it. I definitely will be going back for future purchases for my home.
Matthew our salesman is very easy to work with he got us the best deal for our purchases as always we will be back to Ashley for our home furniture and more. Thank you Matthew and to your Manager to make this happen.
Had great service. Daniel answered all my questions.
I had been in the store 4 times over the span of 2 days trying to make sure the sectional I was choosing would be perfect in my new home. Michael A. was so patient and understanding throughout the process. We never felt rushed or pressured to make a decision. I had visited the other Ashley location on MLK and the man that was helping me was trying to rush me to make a decision and following me around the entire store. This location was such a great experience in comparison to that. All of the staff was very friendly and always made sure Michael was the one dealing with us. Thank you for making it easy!
We purchased a dining room table set on 5-56-23 to be delivered on 5-31-23 and this was our experience: The two men brought in the unassembled table and laid it on my carpeted floor. While one man assembled the table, the other man brought in the 6 chairs. Once he had all the chairs inside my home, he helped the other man complete the assembly of the table. They then stood the table upright, inserted the two leafs, and placed the 6 chairs around the table. As quickly as they put the chairs around the table, one man immediately asked me to sign his phone as receipt for the table and chairs, which I did, and they then left. Once they had left, my husband and I proceeded to really look at and inspect the table and 6 chairs as we didn’t get a chance to inspect the furniture once they completed the assembly as they left rather quickly after they were finished. Upon our inspection, we found 4 out of the 6 chairs had nicks/scratches on the wood, which was VERY disappointing being it was brand new. After paying a good deal amount of money for the table set, we didn’t expect to find a total of 7 nicks/scratches on the brand-new furniture. Since, were assuming, the chairs had been assembled at the warehouse because they were not assembled in our home, the two men who delivered them probably didn’t even look at them, so we find no fault with them. We do, however, find fault in the people who assembled the chairs to be so careless as to nick/scratch them and to actually send them to our home. I called the Ashely Home Store's customer service line about these issues, only to find out that if we hadn’t “accepted” the table set, that Ashley Home Store would have immediately replaced the damaged chairs but because we did, they would actually have to send someone out to repair them. SERIOUSLY???? Maybe if the two delivery men weren’t in such a hurry to leave our home and had allowed us time to inspect the furniture, we would not be going through this huge hassle to get this furniture issue fixed correctly. Bottom line here is that this experience has absolutely made us decide that we will NEVER buy anything from Ashley Home Store again. We will also make sure to put this on all social media accounts for everyone to know to not purchase anything from Ashley Home Store as well. BUYER BEWARE - TERRIBLE CUSTOMER SERVICE!!!!! UPDATE 6/9/23: Ashley Home Store called me after I left my phone number with them and I explained what happened. The gentleman, Ryan, stated that they would send someone out to "repair" the damaged chairs. I stated that the chairs were not one color so how could they be repaired to where you couldn't tell they were repaired? Ryan stated the repair person was an "artist" and I would not be able to tell they were repaired. Seriously? I guess after hearing me complaining enough to him about what we paid for the furniture, he finally stated he would have 4 new chairs delivered to me. Moving ahead to delivery day of the new replacement chairs, a very nice gentleman asked if I would please go outside to inspect the new chairs. I am very happy to report that not one of the four chairs had a nick or a scratch on them. Yay! Now on to the bad part. Every single rung that attached between the legs, the screws were not even tightened AND 2 of the rungs were missing screws which meant they were even attached to the legs of the chairs. The gentleman had no replacement screws so he literally had to take screws from the chairs I was returning and if I wasn't replacing those chairs, how would he have replaced the missing screws? I probably would have had to send back those chairs and wait for replacements again............. Now, imagine if I hadn't noticed this, accepted the chairs, and someone sat on one of those said chairs and it collapsed seriously hurting that person because the screws were missing and the legs weren't stable? Ashely Home Store would have had one hell of a lawsuit on there hands!! Again, BUYER BEWARE!!!
Today I went with my friend to purchase furniture for his very first apartment and we had Salesman Mike to help us out. Initially he showed us all the great products Ashley had to offer once he knew the budget he got us a great deal for the whole bedroom! He was very genuine and honest not like other salesman that are in it for the money.
Mike was phenomenal both yesterday with my drive by scouting visit and today after I quickly decided which dining room table and set I wanted. True customer service pro!
Great service. Went in knowing what I wanted and was shown similar items to compare. Ended up leaving with the upgraded version for about the same price.
I have large dogs and I wanted just door step delivery without assembly. I was told that it was either premium delivery with assembly or I have to pick it up at warehouse. As I was signing the terms and conditions I read that door step delivery was an option. And when he handed me the tablet to sign the terms he had already scrolled to the bottom in an attempt for me not to see the door step delivery option. Very untrustworthy. I am displeased.
Excellent customer service and good prices!
Exceptional Service from Mike Glover at Ashley Homestore! I recently had a fantastic experience at Ashley Homestore on N Decatur Blvd in Las Vegas, and it's all thanks to the great assistance provided by Mike. I had a terrible experience ordering furniture online, so I visited the showroom, hoping to resolve the issue. From the moment I walked in, Mike went above and beyond to help me find the perfect couch and chase for my new home. He listened attentively to my requirements and preferences, and with his extensive knowledge, he expertly guided me through the available options. His genuine dedication to ensuring my satisfaction was awe-inspiring. What stood out the most was Mike's exceptional professionalism and commitment to providing outstanding customer service. He took the time to understand my budget and offered me a great deal on the furniture I wanted. His patience and attention to detail made the entire process seamless and enjoyable. Thanks to Mike's expertise and genuine care, I left Ashley Homestore feeling extremely satisfied and happy with my purchase. I can't express how grateful I am for his assistance and the positive experience he provided. If you're in the market for furniture, I highly recommend visiting Ashley Homestore on N Decatur Blvd and asking for Mike Glover. His professionalism, knowledge, and exceptional customer service truly set him apart. You can trust him to go above and beyond to help you find the perfect pieces for your home. Thank you, Mike, for making my furniture shopping experience memorable! I'll recommend you and Ashley Homestore to all my friends and family.
Brand Ambassador Jerry at the Decatur store was knowledgeable and helpful when I purchased a TV stand.
I was welcomed as soon as I walked in the store and the associate was very knowledgeable on the products available in the showroom
All the personnel were very friendly and helpful. I would recommend Ashley Home Store to anyone. Great place to shop with great furniture.
Please check your receipt and look at the cost break down. They charged me for an item they said was free. Def will cancel my order before it gets delivered.
Everybody was super nice. very helpful. only criticism is more on ashley furniture as a company itself. too much paperwork at the very end to complete a purchase. ive bought cars & homes faster
Very helpful employees, payment was quick and easy, was able to take the bed home same day. Very satisfied with this place, definitely recommend getting furniture here
It was an easy experience. Salesman I dealt with was great about showing me everything I had looked at previously online and the buying process was quite smooth. They easily split my payment between two credit cards and the 0% financing on some items made it a no brainer.
Wasn't to please, to know I had to change my plans, because the seller didn't have me signed a document for my delivery.
Great prices and inventory! Was in and out quickly with my new recliner :) Thanks
Mixed experiences shopping here. One salesman was straight up dishonest about when products would arrive and it became a significant inconvenience that in retrospect made it clear he was trying to close the sale. On the other hand, the products are well made, albeit pricey. Worth shopping at, just be open for delayed delivery on occasion.
Amazing experience I was in and out and was able to get everything I wanted thanks to Angie Ramos for being very knowledgeable and super helpful, in the future I will be back and I’m looking for Angie
Didn’t end up buying anything, but Michael was really friendly and helpful
If you ever need anything shop at Ashley’s on Decatur Terrance and Paula are absolutely amazing they found me everything I needed in under a hour and customer service was Top tier I’ll definitely be back again !
Angie really helped us to find the right sofa.She was knowledgeable and had a great sense of humor.
Michael was great! The sale price was good
People were friendly, they made me feel welcome enjoyed my visit
Matthew was so patient!
Are sales person Angie was very pleasant to work with. We have purchased furniture with Ashley before, they might be a little more expensive but we have been pleased with there products.
Clean store and professional staff. Huge variety of quality kitchen sets, bedroom and living room furniture. Optional delivery and set up or you can pick up your purchases yourself from central Ashley location. Highly recommended.
very helpful
Great customer service on both purchase and delivery, quick and easy.
My husband & I bought our first bed from here, After just moving to Vegas! Dave was our sales assistant and he was super cool & personable, and got us the best deal within our budget! He even found us an upgrade of the initial bed we came in for! Great Service!
Our sales associate Mike was friendly and accommodating. We enjoyed our buying experience because of his professionalism.
In October, I came in and ordered $10k in furniture. I paid $5k in cash and financed the other 5. This branch took it upon their selves to open two lines of credit in my name without my consent and I have taken a negative credit hit because of it and I can not close the other line. I also informed our sales lady that we would not buy a single piece of furniture that was not in stock, I would only buy whole sets that were immediately available. My wife and I wanted the complete Lettner set, to include the bed, dresser, 2 night stands, mirror, and a vanity along with a pullout sectional, and a rocking chair. I looked our sales lady in the face and asked repeatedly if EVERYTHING was available, she said yes every time and that everything would be in my house within a month. Turns out this lady was a manipulative liar that would say anything to make a sale because the vanity set was discontinued from the moment we purchased it. I called back and visited after the rest of our furniture was delivered (minus the vanity set) and she kept saying that it was delayed and would be at my house before the end of February. Turns out that was a lie too, I had to call the corporate office towards the end of February to find out my order was cancelled months prior because the item was NEVER going to be delivered because they stopped making it. I demanded to speak to the complaints department, they offered me $100 dollars to be returned to my original form of payment and that the general manager would reach out to me within 72 hours - I rejected the $100 because it is a total slap in the face considering I was lied to and manipulated into a sale in addition to having unauthorized lines of credit opened in my name without my consent. Fast forward a week later, the general manager never called me, and now the same customer service rep will only offer me $100 in in-store credit (as if I can even buy anything with that) yet another slap in the face by Ashley because it is a ploy to get me to spend yet more money with them.
Benzo was a great help, detailed explanation of services and very friendly. I am happy we chose this location and even happier with my purchase.
We've purchased a few things at Ashley Furniture and have been quite happy with them. This trip we purchased bar stools and we were told it would take 5 days for the delivery and they arrived the next day!
Amazing service and patience from Mike. He listened to our wants and offered us advice on color. We felt heard and valued.
Larry at the Ashley Furniture on Decatur was so so helpful! Great experience all around. We bought several pieces from them and he was very informative and gave us the best deal!
Great experience! Dave was polite, patience and knowledgeable about our furniture. We visited four times before purchasing. Dave helped us with best pricing each time. Dave offered selections and options during each visit. We highly recommend Dave at Ashley Furniture.
easy to work with, Angie Ramos was great! And very helpful
Ashley's picks and chooses whether or not they will let you have a 90 day guarantee. We purchased a mattress for my daughter on 16 January. She tried it out and does not like it. On 3 Feb, we were told that we could not bring back the matress because it was out of the box. We are now stuck with a matress. Also, do not except "gift cards" from them. They will give you multiple in small amounts and you can only use one card per visit and you must use the cards in store.
Daniel was an amazing representative to work with. Made the whole purchasing process that much easier. Very knowledgeable. Very patient. Very thorough. Thanks again Daniel.
After dealing with this store 4 times within 2 months to purchase a sofa the sales associates seemed completely disinterested so much they never returned 1 call nor followed up it was like they couldn't care less about making a $ale. I even went in one week night only to be handed off to another sales person because the one I had an appointment with was too busy even though there was absolutely no one in the store only employees. Then It all changed rather quickly on a Saturday Afternoon I called one last time a few weeks later and was lucky enough to be transferred to Mike Glover a friendly Sales Executive who checked on pricing, called me back a few times. I knew exactly what I wanted an ordered a Sofa & added a matching Rocker Recliner from Mike Glover. I was impressed with how fast my delivery date was as well within 7 days as opposed to one month I was told by others. On Delivery the Guys were friendly, careful & very efficient they put both pieces together and made sure I was happy, everything was exceptional no marks, rips etc. Even the delivery text messages and customer service Gals who called to confirm the day of delivery. The quality, stitching & comfort level of these pieces exceeded my expectations because they feel even better than the floor models. After delivery which took only 25 minutes Emails & phone calls from Ashley Corporate started less than 1 hour to make sure I was completely satisfied. If you want to purchase from Ashley & receive VIP Service- ask for Mike Glover he showed a Commitment To Excellence and took away the rather horrible non-caring perception I experienced with 4 other sales people. Not one of them followed up.Mike Glover did & got the $ale.
I was recognize from the moment I walked in the door my salesman Raymond was amazing, no matter how many times I changed my mind he was right there. No pressure. I would yes shop here every time 😀.now waiting on my delivery that was supposed to come a day ago!supposed to come a day ago
Twice now this location has lied to us about when out furniture would be delivered. Our bed set was 2 months late and now the new kitchen table is all of a sudden backorder and will be at least another week out or longer. If I could ZERO STARS I would have. We were assured that delivery wouldn't be a problem this time. Absolutely the worst customer service when it comes to fulfilling their delivery promises.
So far everything went great Angie was wonderful we purchased a sectional and a recliner everything went like clockwork with the exception the manager wasn’t available for her to make the transactions Will have to leave another when we receive the furniture to let you know about delivery but so far everything is wonderful
Gerald (Jerry) Peot is friendly, efficient and professional. Jerry assisted us in choosing a dining area table and chairs. He helped us find a company that would pick up the furniture from Ashley and deliver it to our home. We are pleased with our purchase.
Wonderful, knowledgeable and non pushy sales staff!
Walked in and was met by very knowledgeable rep David who took us to exactly what we wanted. We had it narrowed down and ordered in less then an hour. Pricing was very reasonable.
Purchased furniture from Ashley, recoened a call that a chair wasn't going to be delivered on time. Ok, next week, not bad. Recieved confirmation all or everything was to be delivered today, on time, as expected. Found that the Ottoman wasn't delivered. Found that it wasn't actually on my invoice. Online shows 3 piece sectional with ottoman. Went to strore today talked to Dawn and Katelyn. Found ottoman not included with the set at the store?. Was very happy with Dawn and Katelyn, gave us outstanding customer service, fixed our issue promptly. Very happy that they saw it my way Very happy with Ashley's at thus time. Make sure you're paying attention to your order and items. Thank you.
Friendly, helped order what we wanted and gave us the cyber price too
Superb value. Super service.
Customer service was spot on right at the door. I only went it to replace a table with chairs and two night stands and Raymond was very helpful and didn’t try to sell me on more than what I needed.
Raymond was awesome !!!! We bought a new dining room set. He was patient and very friendly. Awesome experience!!!!!!
I have become a loyal customer since moving to Las Vegas due to being stationed at here on the West coast . I have had countless wonderful experiences with multiple associates and locations of Ashley Furniture. On 11 November 2022 I went into Ashley’s to purchase the loveseat that matched the Soletren couch in Ash I had purchased in 2021. My experience was subpar at best with an unpleasant associate but that didn’t stop my purchase as I enjoyed the quality of Ashley furniture. 16 November I had the Soletren loveseat in Ash delivered to find the color had changed or so I was later told they dyed and lighten the fabric. My delivery process was so to say the least inappropriate and inadequate. I immediately noticed the color was not correct. The gentleman that delivered my couch was adamant it was in fact the same color, they worked for Ashley’s company and I should take the loveseat. I told them I didn’t want the love seat as it didn’t match the current couch I purchased. The gentleman that delivered my couch proceeded to tell me that the couch was dirty and old. Suggesting I needed to clean the couch to restore the color. Or rub my hand on the couch to make it lighter. I was flabbergasted and appalled someone would suggest that, when this was not the case. I happen to have had a good friend present during delivery. After I pointed out the loveseat wasn’t the same color the conversation moving forward took place in Spanish only. It did not bother me they wanted to speak Spanish but as the customer I had no idea what was being discussed and had to have my friend translate for me. The couch was removed and the final word from one gentleman is he’s not sure why he’s taking it back as he will still deliver the same loveseat in the same color again. As the customer I wanted to figure out what happened before I completed this purchase. I got a call from the warehouse immediately after the gentleman left to a woman who wouldn’t let me speak two words about the situation. I am aware the loveseat comes in two colors Ash and Stone. I tried to explain as I didn’t want the mistake of having the loveseat in stone delivered since that was not the color I had ordered. To no avail could I get a word in and gave up. Ultimately my follow up phone call about the situation happened today 17 November 2022. The woman on the other end was sweet and understanding and I appreciated that since I had a horrible experience over the past few days with Ashley’s . I bought the couch off of recommendation from a friend who purchased the couch in 2020. I then followed my purchase in Feb 2021. I visited their place to evaluate her couch to the color of mine. Her couch indeed matches the color of the love seat that was delivered to my apartment a few days ago and matches the one on the store floor currently displayed today. How is this possible if I am being told the color of the fabric had been dyed lighter my after purchase in 2021. I am truly upset as at the time of purchase from seeing the couch in Ash on Ashley’s store floor to delivery would myself or any person have noticed the change in color on delivery in 2021. The the gentleman that delivered my loveseat in fact couldn’t tell the difference either. I was told there was nothing Ashley could do and it falls on me to repurchase the couch so that I could get a couch and loveseat to match. Wow. That’s all it comes down to. Something isn’t right and it may not be made right but it’s upsetting all the same at the end of the day. I get no loveseat and now I’m stuck with a couch the doesn’t match any color. This first picture is the display on Ashley’s Furniture floor The second picture is the picture of the couch and loveseat my friend purchased in 2020 The third and fourth are the photos of my couch. The final photo is both my couch and the love seat that was delivered next to each other.
Very competitive pricing. They even have grouping specials to choose from. Our Sales Person Matthew was knowledgeable, and patient with all my questions.
Luana was fantastic. She was easy going, super helpful, incredibly friendly, an overall great sales person and human being. So glad that we bought our new couch with her. Thanks again Luana!
We are so excited for our beautiful new bedroom furniture!! Alex Khan is an Awesome salesman!! Go see him!! He got us the best deal!!
I had a wonderful experience with BENZ today. He was VERY attentive and provided GREAT customer SVC. I look forward to working with him AGAIN. And the MGR was a very nice lady as well.
Mike Glover helped us find the perfect chairs and table for our master bedroom seating area. He's extremely nice and very knowledgeable about options/ colors/ availability. Thanks for all of your help, Mike.
Transphobes, Bigots, Liars and Thieves. Apparently Delivery is just a phantom thing they refuse to do. All while aggressively misgendering someone on the phone who was more than patient with them at the start. Management doesn't care and want to interact with problems, they leave you on hold for an hour and half while "helping other customers". Meanwhile, basically indicating that aggrieved customers have to come in and buy something to be worth that time to get their issue resolved. The company is run by their third party delivery teams. No one has authority over them, no one is accountable, responsible or even wants to try. AVOID AT ALL COSTS. THEY ARE ALMOST CRIMINALLY INEPT.
Excellent customer service. Terrance is superb try’s to assist you in any way he can. Larry is professional and very eager to assist you. By far the best customer service I have received at all Ashley Furniture in the Las Vegas area. Definitely worth the trip
The manager was great and staff
Matthew was very helpful and courteous!
Mike was great! He was helpful, courteous and professional. He made our shopping experience a very positive one.
Luanna was very knowledgeable and helpful.
Alex is the best salesman! He is kind and patient. This is actually my second visit to this store and I plan to come back to purchase more items for my home. The staff really appreciate military patronage as well and show their gratitude for our service!! Thanks to Dawn in management and a their delivery crew is wonderful as well!! See you all in the near future 😁
Great experience with Benz!
Came to Ashley and met with Matthew, he gave excellent customer service.
Was very pleased with Luana today, she helped find our perfect couch, love seat, and chair combo as well as bar stools!
Fantastic store and deal on an entertainment center. Benz was super helpful and friendly and made the experience fun!
Awesome experience i been shopping around town for a luxury durable couch for my family. David Buckley was excellent took his time to show me around the couches he would recommend and landed the best possible couch of my liking and needs. If you go to Ashley Furniture don’t waste your time finding the right representative just ask for David Buckley.
Staff was patient and extremely thorough. Made sure we understood and ensured all our options for purchase were available and even stayed an hr after closing to open more options for us. Couldn't be more grateful... thanx Matthew for going above and beyond.. our family appreciate it so much
Paula Andrews made everything pleasant and possible. My family is very happy and I'm so thankful she put the costumer first and made everything as desired. Because of her customer service I look forward to purchasing our next furniture sets as ashleys. She made all the difference and as happy as can be with my purchases.
I always love going into Ashley furniture store! Mike and the trainee treated us like royalty. Definitely will be back to purchase more furniture.
Visited the store today trying to find a set of sofas. The greeter asked many questions and was far from being polite. He also expressed that he had to follow me around in the showroom. It felt so creepy I just walked out. Never felt so uncomfortable.
Larry is an awesome sales Associate! Thanks
Mike went above and beyond my expectations finding a mattress!
Ashley's furniture has great customer service. Right up until the moment that you purchase something. The delivery is a fiasco. Months to get your stuff.. They've delivered stuff broken and and do nothing to replace it.. And they left trash at our house and said they'd come back and pick it up later.. A month later no pick up. Honestly go to RC Willy or just order off of Amazon. We spent over 10 grand there and got treated with a mild neglect of barely customer. Might as well have gone to ikea and just set the stuff up ourselves.
Very disappointed. I’ve been waiting for my sofa for almost 2 months. Every time they schedule a new delivery they push it back saying they do not know know when it will arrive in the warehouse. I try calling and chatting online and no one has answer on when it’ll arrive. I am pretty frustrated that it’s this hard to get this item delivered or at least have a realistic expectation of when it will arrive
This is certainly one of the worst companies I've ever dealt with! 3 weeks in a row, I was PROMISED my furniture delivery, only to be disappointed yet again. The furniture is in their warehouse, but they can't seem to coordinate getting loaded on a truck and delivered. Will never deal with them again. Tons of excuses and no follow through.
The sales associate Matthew was so much help without being pushy! We will definitely recommend him to our friends and family at the store on Decatur and 215 by Costco.
Worst customer service ever. They told me I will get my bar stools June 15, 2022, because I clearly told them I needed it ASAP. It is now July 18, and only 2/3 of them are here. I messaged the guy who helped us get the bar stools and after telling him if the barstools are on the main warehouse we could just pick it up and not waste any time but no response! How professional.
I’ve called customer service multiple times about my damaged dresser. A tech came out here to look at it and a week later I haven’t heard a single thing back. I called customer service again and the lady just transferred me to the store. The lady I spoke to from the store said a claim was never even opened for my case. She said she would email the tech to see what was going on and I STILL haven’t heard anything back. I’m getting very frustrated at this point. It’s been over 2 weeks and no one has given me an answer on to return it, trade it out, NOTHING.
Ashley’s furniture has okay quality. The delivery fee is expensive for how much you pay for the actual furniture itself. The customer service is also not very good.
Benz was a great guy to work with. No pressure, friendly great customer service
Very upset has been two months and still no delivery of a pillow purchased with our bed. Spent 10 thousand dollars on a bed set and no one can give me details on my delivery. Delivery has been changed about 10 times it’s unbelievable. Won’t be shopping here again.
The furniture looks good, in general. But it's cheaply made. I'm seeing problems after taking delivery. The drawer hardware in particular is junk. Ashley offers repairs/replacement, I know. But, I wish I didn't have to make them fix it, I wish it didn't require repairs. I've had mixed results.
We are very impressed with David from Ashley Furniture! We replaced our old furniture with a new living room set and bedroom set for my daughter. He was able to not only help us find exactly what we were looking for but beat the online prices by leaps and bounds. He worked his magic to get us protection for items at low or no cost. I would not buy from anywhere else and I called to find out when he works so I could make sure to get the best level of service. I highly recommend this store above the others. Ask for David if you want someone knowledgeable who cares about making the customer happy. The delivery crew was great, efficient and careful not to damage our doorways and floor. They were on time and very helpful. I will buy from this store in the future.
Good sellers but out stock most of the furnitire
Sales man that helped us was very nice and did not show pressure to purchase. We left the store with what we needed and loved the selection offered. Very good quality and good service I would highly recommend this store we are most happy .
Im appalled. I don’t know where to start here. Im frustrated. We first placed an order in August. We were told 8-10 weeks max. 2 times we had scheduled deliveries and then both canceled with no notice which also means 2 times we called off work. We finally got it delivered, that was only 2 of the 3 items we ordered. The last item kept on being pushed over and over again until February. No notice again. We asked for compensation after all of this and we’re told we would get a store credit to use so we can use it out of state since we were moving. Here we are in the new state that we were told we can use the store credit on and we can’t. We have lost time, and money for all of this and no one wants to help. This is the worst experience. The fact that one one in leadership that my husband was worked with cares is insane to me.
Went to Ashley's today looking for a writing desk. Angie was an amazing sales associate. She found exactly what I was looking for.
Everything went smoothly .David very nice. Only problem was they ordered a double mattress and queen base. We should have inspected receipt so didn't notice. They took care of it promptly and we're very happy with product. Delivered 4 days early.
Based on my experience today: I went in because there was a promotion but didn't buy anything because of all the invisible asterisks they add everywhere. First you can't apply a discount code if you're using a gift card, fine. Then if you're using a gift card, you have to buy their products at the "online price" which was not stated anywhere, this is very unfair. So this table that is listed in store for $95 was charged on the invoice as $149. They are so shady with the prices and they can literally manually enter the final price into the invoice. I am so upset
My husband and I went to our local Ashley Furniture store because we'd just bought a house and we were pretty excited to purchase some additional furniture we needed to complete our home. The sales people were very helpful and their pricing packages were very reasonable. We ended up buying a kitchen table, 4 chairs, a dinnerware set with the matching placemats, as well as a recliner. We were told on Dec 30th that because of shipping delays we should expect delivery in about 12 weeks. But, it could be sooner, some shipments were arriving in 6 weeks. We were ok with that. Well, about 10 weeks later we got an email saying that we should expect delivery soon, so we called to confirm. We were told that everything was still delayed and we should expect delivery in April. Ok, we were good with that, too. May 31st arrived and we got another email that delivery was going to be April 5th. We called again to confirm. We were then told nothing could be delivered until June!!! We were furious. We cancelled the entire order and went somewhere else where we trusted their delivery was going to be as promised and we wouldn't get the run around. Like they say, "You stray, you pay," and that was the truth! Waiting 6 months for a delivery from Ashley is complete nonsense when other furniture stores were delivering in 6 - 8 weeks. Ashley, get your act together. You lost our business.
Horrible buying ashley Not complete order they sent by one part every monlthy waiting sow bad experience never buy with them & delivery people horrible to delivery they don’t know care just pushing my of house
I enjoyed shopping at Ashley Furniture. Kaitlyn Camit is a wonderful person to deal with, she is knowlegeable, friendly, patient, and just a joy to interact with her. I purchased a bedrrom set and I am really happy with it.
Michael helped us out today. He was a pleasure to work with, answered all of our questions, and went above and beyond. 10/10 experience!
After 10 months I have finally received my daughter's bed. My fiancee and I we went to the store on N. Decatur & 215. We had already bought our eldest a bed from this location, and had a great experience, so we decided to go again. We bought the exact same bed (but in a different color); this time for our younger daughter that had finally outgrown her toddler bed. A few days later, her "bed" arrives, but it's only some of the wooden pieces - no hardware, and missing half of the bed. I'll spare all of the details, but after many calls/in-store visits, I FINALLY got all of the pieces of my daughters bed...10 months later. The team that builds furniture was great, the customer service folks on the phone were always polite, but the saleswoman had no clue what she was doing, and her ignorance of how to correctly put an order in had my daughter sleeping on a mattress on the floor for 10 months, and that's simply outrageous and unacceptable. I can't imagine that I'll be buying furniture here again. If I have to wait months for my furniture, I'd rather go to Big's, who at least give you the same furniture as Ashley's at a big discount because it's understood that you'll be waiting for the furniture for awhile from the get-go.
Absolute worst delivery and customer services. I'm told every month that delivery date has changed, they call me to confirm a new date only for their online support to give me a different date afterwards??? Waiting 4 months going on 5 months now. Horrible!! Some hope- I called yesterday and confirmed for this week... got email this morning "delayed again until end of April" (all lies)...
No thank you...
Randy is the greatest sales person ever!!!
Been having a great experience with this store till my last order. Ordered a nice TV stand for our new house and salesmen said would be in the warehouse by Jan 11th and get a call that week. I know there are delays so I waited 10 days and no call. Decided to finally called and now they say not till May. Really? A courtesy call would have been nice at least.
Horrible customer service, after spending 1000s of dollars on this company you should expect to be treated with respect. Carried in a heavy item to be returned the lady by the front door stood and watched me struggle to get the door open didn't offer to help she didn't greet me when I got in the door I had to ask where to return this she pointed to the back. When I got to the returns they couldn't help me because it was online. I'm not sure the company policy but employees on their phones instead of helping customers makes me want to take my money elsewhere!
We went and purchased bar stools on 1/7/22, we were told that they would come put together, and that they were in stock so we could expect them to be delivered by 1/12/22. LIES. I called on 1/10 because I hadn't received tracking information, and they said they weren't going to be delivered until the end of February. So we cancelled the order, and went back and asked them if we could just pick them up from their MLK location. We picked the order up, and now we're sitting in our living room putting together these bar stools that came with the worst directions I've ever seen. I should have wen to Ikea.
The salesman was really great, but the guy's that delivered my bedroom set and put my bed together didn't have all the parts, and now it's been 4 months that I've been dealing with Ashley's customer service to get the parts! They're just horrible to deal with after buying their products!
Barbara helped us and she was great. I generally knew what I wanted but not exactly. Barbara walked us through different possibilities and was very patient. We found exactly what we needed and are very happy.
Sales people r super helpful
Benz Abino was incredible. Very helpful and was able to price match for us.
NEVER have anything dropped shipped from this store!! You are responsible to to get damaged items to their warehouse but they don't tell you this up front. We have spent well over $10,000 and they would not even approve exchanging a damaged piece to an upgraded piece!! POOR customer service and business practices!!! They have lost our business over this whole $300 damaged bookshelf!!
Barbara was helpful and a pleasure to work with.
The salesperson (Gary, aka Mellow G) was knowledgeable and helpful! He was patient and answered all our questions and showed us lots of options. We ended up getting the perfect furniture for our home.
Went in to look at furniture. Matthew from the N. Decatur store greeted us and was very helpful. No pushy salesman. Just kept asking questions to steer us in the right direction to what fit our needs. Made a purchase and he walked us through it, effortlessly. Thanks Matthew! Semper Fi
Friendly customer service. I had a great experience.
Went there last night to purchase a table I’ve been eyeing for a month or so. We were told by a young gal and guy the couldn’t help us bc we didn’t have a mask on. They didn’t offer us one at all. Basically it’s a nice way of kicking us out. The guy escorted me out of the store as if I was causing a scene. There were other customers in the store with no mask. We recently bought two sectionals from them and didn’t wear a mask and had no problems. Discrimination at its finest. If you wear your mask they’ll help. Shame on them. What if I had a medical condition, that’s no ones business.
Good prices and good customer service.
I'll keep this short in an effort to keep my blood pressure and anxiety down. Salesperson did well. We were upfront with him as far as what we wanted. Simply, we will buy if product is in stock. Product (supposedly) was verified as being in stock. Imagine that.....our product was sold out from underneath us and told it is actually on back order. Regional manager then proceeded to do nothing but make up false claims about me, then when called on it he said customer service did no do their job, then he blamed the sales person for the false stock status. All the while came up with other outrageous comments that only a conniving person does. Not trustworthy what so ever. Do not shop Ashley Homestore.
Ashley home store started off good but now they are really a zero star for me. Deliver my table with a crack in it. They say they will give me a new one asap I haven't received the new one. Now telling me in January. No table for Thanksgiving. Brought a bed supposed to deliver on 11/6 Guess what no bed and no call no delivery. I'm going to be honest don't buy nothing from Ashley Home right now all you are going to get is disappointed. Save your self the trouble. Delivery is not good
Paula at the Necatur location in North Las Vegas is their best sales person. She is super attentive to what we were looking for and was never pushy. She made our shopping experience a good one as she was patient with us and made sure we left happy!
I sold myself
Do Not Shop at Ashley Furniture !!! The service and their “polices” that Ashley Furniture provides for brand new items that are broken is outright Horrible! I’m in shock that I’m being told that a brand new dresser I purchase was sold “As Is” and that it can not be returned or exchanged! The warehouse had me only inspect the front side of the box and when I get home to unpack the rest I find that the back end of the dresser was broken in half. I drive all the way back to the warehouse with it and I’m being told it’s my problem to deal with. It’s a shame to be told this when you buy something new, spend good money to have the company say Too bad. Just horrible!!! This is not the first time we have had a problem with Ashley Furniture, We purchased a Buffett that was delivered with broken wine glasses in it and it was obviously used. We will never shop here again and I would suggest anyone reading this to do the same.
Do Not Shop at Ashley Furniture !!! The service and their “polices” that Ashley Furniture provides for brand new items that are broken is outright Horrible! I’m in shock that I’m being told that a brand new dresser I purchase was sold “As Is” and that it can not be returned or exchanged! The warehouse had me only inspect the front side of the box and when I get home to unpack the rest I find that the back end of the dresser was broken in half. I drive all the way back to the warehouse with it and I’m being told it’s my problem to deal with. It’s a shame to be told this when you buy something new, spend good money to have the company say Too bad. Just horrible!!! This is not the first time we have had a problem with Ashley Furniture, We purchased a Buffett that was delivered with broken wine glasses in it and it was obviously used. We will never shop here again and I would suggest anyone reading this to do the same.
Our sales lady was very professional and did not hover when we were making our purchase decisions. She was knowledgeable and friendly. We’re glad we chose Ashley furniture for quality and sales staff.
purchased a bed from here on the 30th of September was told it would be delivered on October 16th paid for delivery of almost $200. the 16th came no call from Ashley's saying of a delay for me to go in the store for them to tell me they waiting on a foot board if you don't have it in the warehouse then you should not be selling it.... I paid for something to wait 2 months to get is not good business. they train all the employees to lie to you after they take your money. SMH Ashley will tell whom ever ask to never purchase from this place.
Paula at the Decatur store was very professional and friendly!
Mathew (Timothy) Tabb is a scam artist at this place. Don’t buy your furniture in store they will overcharge, and then not adjust the price for you. Go to the Ashley website and you will save so much money, and have an easier time modifying your order! Once this location found out we wanted to adjust or cancel our order, they stopped answering our calls and rush shipped our item so it would be “too late”. Absolute disaster. Go elsewhere or shop Ashley online.
Just buy online, the prices are cheaper for the same furniture. They will try to just make you pay more for the same furniture if you go into the store, and then make it impossible to price match or cancel!
We made a purchase for a living room recliner set with delivery in 6 weeks. After several calls and being on hold for hours I had to pretend I wanted to make a purchase and bingo an answer. We were then told we would get furniture in 2 1/2 more months and salesman should have told us. TERRIBLE!!!! Don't shop here!!
Great store... And the associate that helps us had an amazing service.. Name was terrence, i dnt know if i spell it right.. but man was so attentive.. Were very happy about this place...
I’m never shopping here again they delivered three mattresses that weren’t the ones I selected in store, then said I couldn’t return them due to covid. What a scam!
They had a sale. Horrible. They had nothing on stock. Some items would come until next year. Very disappointed
David was very helpful not pushy and listened to what I wanted. I did a lot of shopping around before I decided on a couch, most places we’re extremely rude and pushy and one guy at Walker furniture even told me I would get a damaged couch because I didn’t want it delivered right away. So I was very happy with my experience at Ashley‘s especially when he told me that I did not have to worry about anything like that with the couch that I bought And I can have a delivered when I wanted
Went looking for a bedroom suit, 5 bar stools and 2 chairs for my living room. I walked around this entire store TWICE and passed at least 4-5 store associates. Not 1 person greeted me, not 1 person said they would get to me soon and the icing on the cake was 2 associates absolutely doing NOTHING but people watching, watched me as I walked out the door and STILL no one said a word. I browsed this store at least for 20-30 minutes. I'm confused and didn't feel welcome here. Guess my money or my business wasn't needed. Make it make sense Ashley HQ?! Your customer service is starting to match your furniture quality.
Purchased a new sectional. Came today with an obviously defective section. Went to the store to report it. Customer Service representative was polite. I was told a claim is opened. I should receive a call in 2 to 3 days from a technician to set an appointment. I stated I don't see a phone number to reach out to the "tech" if I get no response in 2 to 3 days. I was told there is no way to contact them and if I don't hear from them call this store so they can email them to see why I have not heard anything. I asked if they had their number and was told no. Apparently this mysterious place only has email capabilities from the store.
Ruby is amazing! She not only helped me pick out furniture within my budget, she also helped with designing and, more importantly, getting to know me, my style, and personality. Ruby is my go to now for furniture. I will be going back to have her help me accessorize. She was also helpful in explaining the delivery process and ensured I had answers to all my questions. I also want to give a shout out to Terrance, the store manager, who gave me the best deals and I'm super grateful. Can't wait to get all of my new furniture for my new apartment!
DO NOT SHOP AT THIS or ANY Ashley Furniture Store!!!! We purchased a house full of furniture at the beginning of May 2021 and weve only received 3 of the items purchased!!! They claim that the rest of our order is on backorder, which is understandable. But in the last few months we have gotten phone calls grom the warehouses saying our shipments are available, but when we call to schedule deliveries they say that items are still back ordered!!!! They have pushed back dates for months, this is unacceptable!! They should not have backordered items on the show floor to begin with!! Let alone sell them to us and giving us a two week delivery at the time of purchase!! They have not be cooperative with us and have only been rude. Management is terrible and gives us no answers. Basically this store should not be in business at all. We will be making a formal complaint to the BBB.
Quick, friendly service. Good selection of products. One issue - I was told that I would receive an email with a receipt and photos of my purchase. That has not happened within the first three weeks.
We went looking for a couch and we were greeted by Kelly (I believe that was his name) and we had such a great experience, he was so nice and helpful. It was just a great experience I will be going back.
Just moved to Nevada, and our first rental house had a faulty appliance. House burned.(no one hurt) lost all of our downstairs furniture. We went to Ashley's and spent over 8k in new furniture for our new house. We were told delivery date was 7/14, we pushed it to the 24 or 26 because we weren't going to be in the country to receive. The 24th came and no delivery was made. WE had to call them, to find out they didn't have our furniture in stock and new estimated delivery date will be 8/06 we said ok. The date came and we only received a mattress and our new bedroom set. No sectional no dining table. We were then given 8/17 for the rest.. they managed to deliver part of the sectional and the dinning set on 8/09. The missing peice to the sectional is said to be delivered on 8/22. It didnt... It's now the 26th and delivery confirmed for the 29th... I'm tired of waiting. I understand there are pandemic related issues with stock... but that's not the reason for this review. The main 2 reasons are. 1. Upon delivery(premium)of the dining table it was evident there were damages to the underside. The drawers were missing knobs... the delivery driver stated we didn't have to do anything. That he will report and have someone contact us for pick up and replacement. He even took pictures. The rep I spoke to today Izekiel (great guy! And good customer service) said the only note stated the table was fixed on deliver.. and no one knew of the issue. He's taking care of it..thank you! 2. When we walked in to Ashley's we picked a wonderful (long) sectional in their showroom. We have a big living room and this would be perfect. The sales rep even stated the length of this couch was great from the price. Rang it up! $2300 and partial delivery later, we find out the price was only for 4 piece sectional not the 5 piece we loved and picked. This should've been explained, because we would have picked something cheaper and smaller had we known $2300 was only getting us a sectional we could've bought anywhere else for 1000 less. I tried returning the sectional once the delivery for the missing piece had been pushed for the 2nd time, but was told I could only cancel the piece missing, but not what was already delivered since it had been more than 3 days. Sorry... I know this is long, I apologize, but it's pretty darn frustrating. Never shopping here again. Nebraska furniture mart back in Frisco TX is much better. And they didn't false advertise. Don't shop here.. just dont..
My experience here was pretty normal but my rep Angell was extremely know and spent extra time with someone in a wheelchair making me feel important 😁
Where do I start! Initially ordered a sectionak couch 2 years ago. It was delivered and 1 of the peices were damaged. No big deal stuff happens. Didn't accept it and they said they will bring another. 2 deliveries later I made them take the entire couch. They kept delivering the same damaged couch! May 31st we paid for yet another sectional giving them a chance the correct their wrongs. We were Initially told 6 weeks lead time before it would be here to deliver. It's now August 17th. They were supposed to do a partial delivery awaiting one peice. They didn't show and cancelled the delivery. Told us they can't deliver partials. Didnt call or anything . We arranged someone to be here to accept delivery and they just didn't call or show.New delivery date of 30 August! Thanks for nothing Ashley. If I hadn't got rid of my couches thinking you were delivering today id cancel the delivery. Don't do business here. They are pathetic.
Nice and attentive staff. Large selection of everything. I wish the 50% off sale was more transparent in the signs in the store. You have to add the amount listed plus the amount that says savings and then it's 50% off of that
Great service and great prices!
Worst service ever!!
My fiance and I were very pleased with our experience here. We were greeted by David, and he informed us of the store's current specials. We looked around, and David was kind enough to answer the hundreds of questions we had. We found what we needed, scheduled a delivery date and were on our way. Very smooth process. Thanks David.
Alex. K was super helpful and kind. Got exactly what we were looking for and more! As someone who is super picky, I was honestly surprised how fast I found something I loved. Haven’t received anything yet but I’m excited for when I do.
Decent prices, but telling me they cannot go down in price I just ended up leaving. As someone who worked in retail I just could tell they didn't want my sale guess they had a customer who was going to spend more.
Alexis was very helpful and knowledgeable. I felt like she valued my business and was honest.
In Ashley's on Decatur today and my sales person was so kind and patient, he helped me a great deal. Thank you Mr Kelly Kubit for all your help I really appreciate your sales ethics.
Great service and customer care. Definitely recommend to everyone!
Always a great experience. I knew what I wanted going in, and took care of everything in a short time. Sales associate was knowledgeable and helpful.
Great selection
Great customer service, knowledgeable employees, willing to work with you to get you the best deals.
The sales person Kelly was great and he was very accommodating and there was no high pressure tactics from him for me to buy anything, he also was very patient while I took my time making a decision . Kelly and I walked all over the store several time before I made my selection and he gave me some helpful advice that helped me purchase a gorgeous dinning sets for my home.
We ordered may 30th and still no delivery. I keep getting calls every week telling me I have a partial delivery schedule. They want to deliver head boards and foot boards but no rails to me. What good is a head board and foot board without rails. Called our sales agent to let her know I need one full delivery as I am pregnant and would rather my husband be here to receive delivery. Sales agent advised if we don’t accept partial delivery they will give our stuff that is available to a new purchasing customer. They only care about the money and careless about their exhausting customers. Now they are pushing my order out further. As I mentioned earlier I receive at least one call every week and now they are advising my delivery will possibly be ready by august 8th 2021. I wonder if I’ll have my furniture before 2022.
Nice young man (Benz Albino) assisted us with the purchase and we bought the recliner and completed the transaction in 20 minutes. Delivery is next week.
Sales Team is very nice and patient. Great location. Pretty cool selection of Everything. My Sister had to furnish every room in her home and found all a Ashley HomeStore. Jay is her Salesman.
David, our sales associate was fantastic. He directed us to the right items. Gave us time to roam around but he was near when we had questions. After a few questions he knew what we liked and he pointed us to the piece that we loved and bought. He was very kind and knowledgeable .
I purchased a sectional in January that took me three months to get as I was delivered a section at a time. I wasn’t home for the first delivery otherwise I would have had them take it back. On May 13th, against all advice, I went back to purchase a California king size mattress. I explained my previous situation with them and a different situation that I had had with purchasing a mattress from a different company. The other company informed me that it would take 3 weeks to receive the mattress though at the end of the 3 weeks, informed me (after multiple calls) that they did not know when the mattress could be delivered. I explained the disappointment with my rep (Haley) at the Ashley store who in turned got her manager and both assured me that I would receive the mattress on May 25th if not sooner. I waited until the 26th of May to call to no avail so I finally revisited the store. Without any warning, no heads up and needless to say any apology, (nor was Haley available) I was informed that I would have to wait until June 20th! The manager was there though made no eye contact, did not offer an explanation nor did he apologize. Of course, I asked for a complete refund and Ashley will never get my business again. :(
Awful, repeat, AWFUL customer service. We made our purchase on 5/29 with the understanding that it would be delivered by 6/11, as this is the date that we have to have furniture in place for the arrival of a family member. The sales associate, Lexx, went to research delivery dates. She came back and told us that part of our order would be direct ship, which we received in less than a week. She then informed us the the rest of our order would be delivered and set up on 6/4. Perfect! We completed our purchase and went home. When we got home, we went to their website to get the dimensions of the furniture. We noticed a huge discrepancy in the prices. We went back to the store where they adjusted our order by just over $1800. Not sure why there was such a large difference. We confirmed our delivery date and went home. Here I sit, today is 6/4, waiting for a phone call telling me my delivery is on the way. Called the store to find out the delivery window. We were informed that we were not scheduled for today and our order would not be delivered until 6/25!!! We never would have made the purchase if they couldn’t fulfill it by 6/11.
Kelly Kubit was very helpful. The entire shopping experience was very pleasant. Will definitely shop at Ashley again!
Great selection, went to the store twice In one day, walked the whole store looking for something specific but didn't make a purchase as no one assisted me.
I was out of town during this memorial weekend and found some beautiful furniture at an Ashley store in another state from where I live. I called the store in my hometown of Las Vegas and gave them all the information and was able to get everything I want at the sale price. They were so accomidateing. Great customer service!! Thank uou!!
The sales person at the front door never introduced himself. He never asked our names. He came across as he didn't want to be bothered. He was not at all engaging. Didn't make any suggestions or seemed to want to answer questions. When it was time to complete our purchase, he handed me the I-pad to fill out my information. That has never happened with previous sales people. When I asked why I had to do it, he simply stated due to confidential information. THERE WAS NOTHING CONFIDENTIAL to be entered. The last 4 digits of social and telephone. Questions that are asked all the time at various questions. I went to a different Ashley store two days later and purchased items, that sales person took care of everything from start to finish. I would suggest more training in customer service for the first sales person. Customers come for "service" not to have someone make them feel like they are bothering them for doing a job that they are getting paid to do.
This is a warning to NEVER SHOP HERE! The audacity of this store has my blood boiling! We had a scheduled delivery for a Fiday and unfortunately our phones were silent at 7AM and we were skipped on our delivery. It was confirmed more than 3 times via text, email and phone, that someone would be available for delivery. So because no one answered the first time we were skipped. That's your first mistake. Then when we call 15 min after our window, we are told you can not reschedule until Monday. We call Monday, reschedule for Wednesday. A few hours later you guys call and say we have to actually wait 7 weeks!?!?!?!?! BECAUSE YOU SOLD IT TO SOMEONE ELSE!!!!!!!!!!!! So you mean to tell me that even though I purchased, waitied, confirmed, and paid you, you have the right to sell MY FURNITURE!?!? You guys are a joke of a store and company. I will happily take my business along with eveyone else I have contact with somewhere else!
This is a warning to NEVER SHOP HERE! The audacity of this store has my blood boiling! We had a scheduled delivery for a Friday and unfortunately our phones were silent at 7AM and we were skipped on our delivery. It was confirmed more than 3 times via text, email and phone, that someone would be available for delivery. So because no one answered the first time we were skipped. That's your first mistake. Then when we call 15 min after our window, we are told you can not reschedule until Monday. We call Monday, reschedule for Wednesday. A few hours later you guys call and say we have to actually wait 7 weeks!?!?!?!?! BECAUSE YOU SOLD IT TO SOMEONE ELSE!!!!!!!!!!!! So you mean to tell me that even though I purchased, waitied, confirmed, and paid you, you have the right to sell MY FURNITURE!?!? You guys are a joke of a store and company.
WARNING!!! Do not purchase from this place. Avoid stress and headaches. I made an online purchase March 16th. I wasn't aware of the delivery date after my purchase which was April 19th. I received a call two weeks before my delivery with the news that it was delayed. My new delivery date was May 2nd. On May 1st I received a call to confirm my delivery appointment However, I missed the call so they changed my appointment for May 19th. Luckily, I was able to call back right away and change my delivery for May 3rd a day later from my original delivery date. On my delivery day I received an assembled cabinet that was damaged. I called customer service and they said I will be able to exchange or return after they send out a technician to inspect the damages. A technician was scheduled two weeks after my delivery date May 18th. The day the technician arrived. He came to repair the cabinet. The cabinet had yellow stains which he spray painted over and fixed the doors that were not closing properly. I told him that repairing the cabinet wasn't an option I was given. I was not going to pay $500+ for a repaired cabinet. I want something new !! So I was told to call customer service and deal with them. I called customer service they said the moment I received the item I had to turn it away when I saw the damages. Therefore Im not able to return it for a refund and possibly neither an exchange. My only option was the repair. So be careful when you purchase from this place.
Love this Store. Everyone is so nice! Got a bedroom set and will be going back for a dining set.
Don't waste your time or money. We were promised a delivery today with a specific time window. 2 hours after the "window" had passed, we called to inquire about our delivery and were told that our delivery was scheduled for May 31. This is the SECOND time Ashley Furniture did this in the last year. The first time, we attributed it to "The Covid mess" and let it go. If this is how they treat customers, they don't deserve to stay in business. My time is valuable. I can't afford to waste a day waiting for nothing, not to mention the disappointment of having to wait for a piece of furniture that you planned on using before May 31.
Ruby the sales person she did a great job however there 90 day was not to my liking not good in my opinion
We were helped right away and you had a 50 percent off sale. We Love the coffee table we purchased and can't wait to pick it up.
I have to say I absolutely loved visiting this location today! Not only was the manager, Terrance AAMMMAAZZZIINNGGGG! But PAULA was SPECTACULAR! ❤️ I’m completely satisfied with my purchase and the service I received today! I would give 10 stars if I could!
Helpful staff, good prices
The salesman was very nice and knew just what I was looking for. I was able to pay with my salesman and was given a date for 2 days for delivery.
The associate helping us was a nice guy and we got a good deal on a mattress and bed that we liked. Unfortunately, 2 hours after getting a text message confirming our delivery for this weekend we get a call telling us we have to wait another month for the mattress because it turns out they didn’t have it in stock. We picked up the bed ourselves, so now I’m left with a bed frame and nothing to put in it for another 4 weeks. 5/12 update: Ashley called me to again notify me that my delivery is delayed. They said it would only be one more week but given the other reviews I have read of this company, I won’t hold my breath.
Paula Andrews was so helpful during our recent visit to Ashley home store! She knew exactly what I was looking for even if it wasn’t on the showroom floor took her time to find it on line for us. She made everything so easy for us. We had a great experience. Would highly recommend her!
Bought items. I know Covid is a thing but I had to carry my own furniture out to my car through the showroom floor. Also, my salesperson was of no help when I asked for recommendations of what to go with furniture I already have.
They have just abound anything you are searching for. Great couches and beds for reasonable prices
THE WORST EXPERIENCE EVER. AFTER 8 MONTHS OF WAITING WE R STILL STRUGLELING WITH A DELIVERY. AWFUL AND DISRESPECTFUL SERVICE. I WOULD NEVER RECOMMEND ASHLEY STORE
So I was on my way for a refund and fortunately met a Sales Consultant named Paula Andrews even though she was not the one who originally helped me she took her time and helped me out. Here’s the good part not only did she resolve the issue but she got me the exact merchandise I was looking for and got the delivery date set up which I am greatly appreciative for. She not only was extremely professional but she was extremely patient and she is definitely a problem solver. Ashley furniture should be very honored to have her working there sales floor because not only did she save a sale she earned a future customer. I would have no problems with referring people to buy furniture from Paula!!! All in all I think there was a misunderstanding initially but regardless Paula made it right and we are happy customers!!!
Great experience. Salesperson was super great. Went out of her way to help me find what I was looking for. Even help me save some money. I recommend, Ashley Furniture. Will give an update on how the setup and delivery goes. Then another later on, on the quality.
Let me warn you of how they run their business. My order arrived and we set up delivery. Furniture was delivered, I pointed out that the power recline did not fully come back to a full and upright position. They said they would send out a “tech” . The Tech came a few days later. He inspected the furniture and told me, well it is sectional furniture so the this may be the best you will get. He said he would submit the photos and they would get back to me. They did not I had to call them. When I did get through, which in itself was not easy. They informed me that the tech had determined there was not defect. I let them know I did not agree and that in addition to the original problem I found that the power head rest was now not working as well. They asked me to submit a picture so they could see what the problem was,,,, I asked, how does not take a picture of a non working headrest?? So far I am very un happy with the service they have provided. It is obvious that they are just concerned with the sale and not the after care.
There are a lot of things I have serious complaints about. If your want the short before you make a furniture purchase, do not use these guys. They are shady from start to finish and couldn't have done a worse job. Do yourself a favor and go to La-Z-Boy instead, who have amazing customer service. So, the review; A few weeks ago, my family went to Ashley Homestore to begin our process of replacing about half of our furniture in our home due to age. Our first step was to check out a bedroom set for our son and look at dining rooms. The moment we walked into the store, we were immediately approached by a very eager salesperson. We were told, if we wanted the best deals on their furniture (which is obviously priced to discount, as per usual for furniture stores) that we needed to use the stores special 24 month financing. I don't need this, but to save money I agreed on the stipulation that I could pay it all off immediately and didn't need to wait the full 24 months. We then went and my son chose a set that, even with a 50% discount, cost 3k for the bed, a chest, and a nightstand. No problem, my son is happy and I'm not super worried about the cost. The salesperson takes me over to a machine and asks me to put in my info to be approved for the financing program. Once again, no worries. I put in all my info and the message comes up: "You have been approved for the Ashley Credit Card." Never once was I told that this "financing deal" that they required of you to get a good deal was a credit card. I decided, fine whatever, I'd pay it off, possibly use it once more to get a good deal on the next Ashley purchase for the dining set my wife was looking at and then cancel it. I was told everything was in the warehouse ready to be delivered but one item. That item, they said, was set to be in stock in the next week or so and that as soon as it was in, they would give me a call. They told me, if I hadn't heard from them by the 20 March to give them a call. Two weeks later, I've heard nothing from them, so on the 20th I give THEM a call. I'm told that now NONE of my items are in the warehouse. They currently have me slated for 8 April, more than a full month after my purchase. They hadn't contacted me, they had sold the items that were in stock, they were taking almost a full three weeks longer than they were supposed to. I told them I'd never be purchasing with them again. They thanked me for my comments and that was that. My son really liked the bedroom set, so we'll be sticking with it and waiting the extra three weeks, but we will not be spending another dime with this shady company ever again. I'll pay off the card (whenever I actually can, right now it still won't allow me to put a payment on the card, two weeks after the purchase) and cancel it out and go to more quality furniture stores for the rest of our purchases. Sorry for being long winded, but wanted to let everyone know that 4.4 stars is definitely not representative of how I see this store.
Not happy!!!!!
The in store experience was great and the representative was very kind, funny and helpful. However, I just received my delivery today and I’m beyond disappointed. I have reached out multiple times through phone and email to change my delivery to where the furniture would be set up for me, no one got back to me. I spoke to an online representative who assured me my delivery was good to go and my furniture would be set up for me. I’m furious with the delivery. The delivery guy Jesus, was extremely rude as soon as he got there and I pointed out the mixup. He then just kinda slammed my boxes on the porch, and forged my signature on the receipt stating everything got delivered okay. I contacted the store, they are rude as well and no help. As a first time customer at this place, I can promise I will stick to IKEA and some other online stores. I’m absolutely disgusted with the customer service.
I ordered a sectional couch on January 7th and set up a February 12th delivery date. 2 days before, on February 10th, they called to confirm delivery. After waiting during my 10 am - 1 pm window on the 12th, I called and was told our delivery date was now the 17th. The woman on the phone was nice, but could not offer any details as to why this happened and if it would happen again. She made a claim for me and said someone will contact me within 24-48 hours, but it's Friday so this pushes us back to Monday. I am now left with no answers as to when and if my new sectional is coming and we have no couch because we cleared the space with anticipation of our new one. My husband thought Ashley Furniture was flaky and wanted to order from RC Willey...I'm regretting not listening to him at the moment. Unfortunately, I have more bad news to add. No one ever called me from an alleged claim to see why my original delivery date never occurred. Ashley called February 15 to confirm delivery on the 17, and I spoke with them and confirmed. The night of the 16th I thought I’d check the delivery status and was told I never confirmed so now my delivery date is February 21. So now I’m being punished because someone can’t do their job right and confirm my delivery. Complete and utter BS. Not impressed to say the least.
Worse place to buy fueniture, i bought a sofa bed on november 2019, since metal parts are to thin it broke in less than 6 months, it took like 5 months for a guy from ashley furniture to come and check it and all bed needed to be replaced cause it was defective, that was on sept 2020. I suppose to receive the part a month later, its january 2021 and still cant get an answer on when i will get the sofa repaired or anything, almost 4 months with an open broken sofa in my living room, which i can’t close it and its to dangerous for my kids to be around and they dont care about it. Not recomended at , plus dont buy protection, it doesnt help, i add it and it doesnt help at all. I would give -5 stars if i could
Barbara is da bomb!
I am buying a new build and have been looking and pricing furniture for two months. I was greeted by Chris S. On my first visit, I immediately told him I was just looking and was not going to buy; believing he was a pushy salesman and hoping to get rid of him. To the contrary, he was not pushy at all and gave useful suggestions. So when I returned I asked for him and he helped me furnish my entire home. I have been back at least 4 times afterwards to measure, add items or just second guess my original purchase. Chris was always patient and friendly without being pushy. If I could give him 10 stars I would. He’s awesome.
Staff was nice but there were only 2 salespeople in the store. We were set on buying a sectional that day but our salesman had to take care of other clients coming in. The sectional we wanted was not in stock and they expect us to start paying for something I don’t even have in my house yet. Very disappointed. It really made us think about it and decide it is not a good idea to get it that day at this store. We’ll be going elsewhere. And by reading the reviews, thank goodness we did, by what I can see, they sell something to you and lie about the date it’ll be delivered. STAY AWAY!!
The store and staff was nice. We were greeted by not following by the sales team. They let us look around and let their presence be known by standing in the distance, in case you needed help. We was greeted by the store manager who was very helpful. Although, we didn't find what we were looking for, we would come back when they receive new items.
I went to the store to purchase a mattress cover. I found one I liked and went to purchase it. The staff at the desk looked at me like I was crazy and had to repeat myself saying I would like to purchase this item, finally a man stood up and said that we don&'t have any of them but I can buy it at that store and go pick it up at another. I ask what was wrong with the one I was holding, I was informed that it was for display only. There was no sign to state that, I asked why there was no sign. The man rudely took it back to the shelf and said he will make the suggestion to put up a sign. I will not go back to this store, I guess they are to busy sitting around to be helpful!
We bought Dining set, entertainment center, bedroom set last August and up unitl now, Nov 13th, no complete furniture came! BEWARE! Since August,were literally camping since we don't have a ll the set. We have a table but no chair. And they keep changing the delivery date. They scheduled it yesterday and today and no one came. Not even a notification telling me that they can't make it today. All they say is I am so sorry.....
Chris was so professional and helped us with our needs. No heavy pressure salesman tactics; just honest helpful answers. Bought a sofa, 3 beds, 1 bedroom suite and going back for more. Want a great furniture shopping experience? Ask for Chris!
Very nice place with alot to look at but disappointed in there in stock availability. Went in to buy a couple coaches. After picking out 7 separate sofa sets, i left empty handed. Every single set was out of stock!!! Unbelievable. Maybe they should tag the items that are back ordered and save us all time. Salesman was very helpful and professional. Feel sorry for him trying to earn a commission in a store full of out of stock items.
We purchased a bedroom set back in August and it is the end of October already and we still have not received our bedroom set. The staff were very nice at the store, but the fact that they have been giving us such a hard time to get our bedrooms set delivered is ridiculous. We’ve been given the runaround. They keep changing our delivery dates on us and when the finally came they brought the wrong parts. They have been at our house three times and still missing parts and now this last time they said they had the wrong parts and that they will be back. It is insane! Never will I ever purchase something from this place again. Worse experience I have ever had..
After delivery of a demolished dresser, stained matress, damaged footboard, hours with the nightmare customer service, still waiting for a technician to fix the footboard, it should be finished 2-3 months from initial delivery. Don't buy from this place!!!! The buying experience went from 5 stars to 1 star.
We bought a couch set from Ashley Furniture 3 months ago. After many phone calls trying find out when it will be delivered, I finally got a call today telling me they weren't sure when we would receive our set. ITS BEEN 3 MONTHS! This has been the absolute worst experience we have had buying furniture. Avoid this place. Their customer service is a joke.
Not impressed with service
WORST EXPERIENCE EVER... I have been waiting for my 4 piece set of furniture since the end of July, and I am still waiting it has been 4 months now. I have been sent confirmation calls followed by rescheduling calls the last 10 "delivery dates". They could never tell me how many orders were ahead of me, or if the next "'delivery date" was going to be guaranteed. The customer service is terrible, and they do not have any answers for you just insensitive apologies followed by attitude. They are supposed to be the number one furniture store, I completely disagree. They do not even attempt to mend their horrible service for their customers. Will never order from them again, and want to make sure everyone is aware of my horrible experience because I am not alone.
I am giving Ashley Homestores 1 as their products are never in stock and they tell you one date for delivery and you can plan on another 2-4 months. I ordered a table last year and bench and chairs they all came at a different time and the table was broken. The delivery people had to put it together with my screws and tools. The table is already after a year showing signs of stress with the laminate (poor quality) and I&'m the only one that uses it. Now I ordered a couch and love seat and it is delayed 2 1/2 months and most likely will be delayed another month or two. Just to have them set it up in my home would had been another $100 or more. For all the inconvenience they could at least put it in my house. NO, customer service states I need to contact the store. When I ever buy furniture again it won&'t be from Ashley. Buyer beware!
I am very disappointed with this company. We purchase a bed set for my daughter. We thought will be a nice birthday present. It&'s been almost 2 months and we haven&'t received anything. They keep pushing back the delivery telling us 2 things still not available. We pay cash. Forget about my daughter&'s present well maybe for next year they will have it ready!!!
Messed up my order 2 times, they even changed the delivery date 3 times 1 time without me knowing. We called them and no one would answer. Garbage customer service and horrible prices never buying from here again.
Ordered furniture from here in August and the delivery dates kept getting moved to the point where I just had to cancel my order. What point is there of a delivery date when you’re just gonna keep moving it? Don’t give a delivery date then. Also, when they were installing my dining table, 2 of the legs were missing and it took a month to even replace them. DONT BUY HERE UNLESS YOU WANNA WAIT A YEAR FOR YOUR FURNITURE TO ARRIVE.
Very disappointed in the customer service. I bought beach croft swivel rock set online. Had welds break on both chairs. The wanted to only return the defective chair and not return the whole set of out door furniture. Have spent 5 hours on the phone try to resolve issue. The automated phone system just puts you in circles. After five hours of phone calls they are finally refunding my purchased. Super comfortable furniture. Swivel chairs just suck.
Don't order anything unless you are willing to wait 3 months to get you product delivered. I ordered 8 pieces of furniture on the 8 of August and was told that my order would be delivered on the 20th of September. They showed up with 4 pieces and told me that the rest would be delivered on October 16th. Now I'm being told that only half of a sectional that I ordered will be delivered on October 16th and the other won't be delivered until November 24th. I will never purchase from them again. They would not even deliver the unit on there showroom floor to make me happy!!!
Horrible!!! I mean I get the whole covid thing but I paid $7000.00 for a sofa, loveseat, recliner, and dining room table and chairs on July 24th. It was supposed to be delivered on September 5th, then they called and said October 15th, now they called again yesterday and said Nov meet 7th. Do not buy from them, their delivery is horrible!!! My daughter ordered about a week after me and she already has almost all of her furniture. Then they tell you it's about 15 days before they can process your refund!!!!!!
Horrible!!! I mean I get the whole covid thing but I paid $7000.00 for a sofa, loveseat, recliner, and dining room table and chairs on July 24th. It was supposed to be delivered on September 5th, then they called and said October 15th, now they called again yesterday and said Nov meet 7th. Do not buy from them, their delivery is horrible!!! My daughter ordered about a week after me and she already has almost all of her furniture. Then they tell you it&'s about 15 days before they can process your refund!!!!!!
We have been buying furniture for years at Ashley. We were shocked when we went into the store today to buy a livingroom set. They have employees wearing shirts promoting radical anarchism. Now former customers.
I went there to shop for furniture but apparently they allow employees to wear face masks with political messages like "I can't breathe". I thought it was a furniture store not a politcal place
Sales staff rude. Talked to 3 salespersons, each gave different prices on the same dining set. No of them were consistent on the 50% offWill not waste my energy again.
Sales staff rude. Talked to 3 salespersons, each gave different prices on the same dining set. No of them were consistent on the 50% offWill not waste my energy again.
We received a coffee table ($310) completely torn up. One of the 2 drawers was completely split and unusable. The table top was dented and cracked across the corners/sides. Pieces were missing. Such a disappointing thing to spend that type of money to have a place throw it in a box with ZERO care for delivery. Will not be purchasing from you for a very long time..
Ron was a huge help for my wife and I when we were picking out furniture. He was honest and helped us to get the best deal we could, ask for Ron if you're shopping at Ashley's in Vegas! Store was clean, quiet and very well organized with a lot of product available on the floor.
I new what I wanted and found it on Ashley’s website. However, it was out of stock. Ron, our sales associate , checked the warehouse and found one for me, but I’ll have to wait for my ottoman and I was really cool with that. Also, I was given the internet price which was awesome. I love Ashley Furniture. Go American Made with Ashley.
Angie was great! Responsive and helpful. She let me know when my item went on clearance and helped us get things just right!
I wish I could give 0 but it's not an option! Worst experience! They need to teach their employees some morals and honesty! The sellers don't care about anything except their commission. They lie and give you wrong promises about payment plans and products just to sell and when they got your money there is no customer service! I can say I hate this scammers! HATE! They scammed us twice in last 4 years! I closed my credit card with them and will never shop! I also make sure that I share my experience every where I go so no one will fall for them.
I wish I could give 0 but it&'s not an option! Worst experience! They need to teach their employees some morals and honesty! The sellers don&'t care about anything except their commission. They lie and give you wrong promises about payment plans and products just to sell and when they got your money there is no customer service! I can say I hate this scammers! HATE! They scammed us twice in last 4 years! I closed my credit card with them and will never shop! I also make sure that I share my experience every where I go so no one will fall for them.
The customer service is good and they&'re nice people. They have a good selection and plans on the furniture BUT their delivery service is horrible!!! Terrible!!! I bought a floor mirror in early August and I&'m still waiting for it! I bought it in early August. When i bought it they said they had it in their wearhouse and I can go pick it up. I can&'t transport it in my car so I asked for it to be delivered. They pushed the delivery back on me twice. Then, they delivered it on the wrong day! Because I wasn&'t home they now have pushed it back another week. Im still waiting. This is my first time purchasing through them and this is definitely discouraging. All that being said, the store manager was very empathetic and helped me out as much as he could
Be carefull when buying here. We went in July to buy a couch and, not only did we have to find someone to talk to that wasn't very friendly, we were told that we wouldn't have the couch delivered until September 9th. We understood since covid-19 is slowing everything down. We got a call from the warehouse on September 4th that their was an issue with our order but they couldn't tell me what. When I finally got a hold of someone, a week later, and I was told that delivery was changed to October 7th and they didn't even know if anything peice of the couch would be available. Why sell something that isn't even in stock or going to be? We are canceling our order today, 2 months later. So disappointed.
Shopping for furniture probably isn&'t the most fun activity. With newly moving to Vegas and a substantial upsizing, my wife and I were trying to fill the space in our new home. We stumbled into Ashley Homestore just to look but &"accidentally&" walked out with 7k worth of furniture. The show room is what you&'d expect from any furniture store. Very large, lots of displays, many types of styles, colors and price ranges for all budgets. The facility was clean and not to busy (a couple days before Labor Day). Our sales associate Hailey was helpful in explaining the differences between beds, options that can come with it, what is included in piece sets, couches, pretty much everything and the kitchen sink. We were able to customize our 14 piece order and they threw in some free pillows ($150 a pop), a free bed cover and some heavy 45% discount. The in store experience was pretty great overall, it&'s after looking at the &"fine print&" is when we started to realize what had just happened. Hailey had explained to us she was able to get 45% discount on our order. When conversing, she made it seem as if our ENTIRE order had gotten a 45% cut off the top. After looking at our invoice, we noticed only a hand full of items had the discount applied. Maybe a change in wording would have helped here. We were also given a 5 year furniture protection plan from GBS that we didn&'t really ask for, she just threw it into the order which added an additional 289.99. *side note, GBS is NOTORIOUS for declining work orders and denying claims from reviews, word-of-mouth AND personal experiences (yes pleural). Getting a hold of them for anything is a chore and they drag their feet with canceling policies as I&'m still waiting for paperwork to cancel a plan that I inquired about LAST YEAR!*I guess in their defense, this all could have been avoided if we had taken one really good look at the invoice before signing everything. However, sliding in extra expenses to increase ones commission is one of the oldest practices in the book and doesn&'t really help the image of such stores (car dealers, furniture stores, etc). We were able to cancel our GBS protection plan by calling into the store. I&'ll have to update this review if they didn&'t follow through and refund the full price from our invoice. The furniture we received does look great and met our expectations. Would I recommend Ashely Homestore? Sure, just make sure what your getting is really what your getting. 5/5 from first to last step in the store!- 2 hard stars for reasons stated above!
I always have a good experience when I shop at Ashley's. Good deals and good products.
Ashely HomeStores: Where you DON&'T get what you paid for! Sooooo if you order $1,000 worth of furniture from them online and pay for professional assembly - you will get a confirmation email regarding your delivery with a disclaimer that they will assemble those items brought in my the delivery person. You will then notice that the delivery person only brings one of the 3 packages in your order - assembles it and leaves. The two other packages are sent FedEx and therefore are not covered by the assembly charge that you paid with your order. When you call to explain what happens, the con is further explained by the Supervisor who adds that they will deliver and assemble the heaviest item in your order (the dining room table) only. But the chairs, well they were shipped separately and they are aware that there is no option to choose this when you order online, it&'s just how they do it. The moral of the story - don&'t do business with an organization that needs to fool you into paying for partial service. It is likely they are cutting other, more important corners as well!
I've gone to Ashley for a long time and always get good service and things are done quickly My salesman Mr James Clark is such a good person to have helping you. He knows how to get things done and he works hard to make things work for you.. I am very happy with him and the overall way they take care of me.
Do not shop at Ashley Furniture! They charged me for a large order up front and have delivered only small portions of our items and even incomplete bed sets over three months and now say there are additional delays for another 3 months when they guaranteed they had the furniture available. Constant delivery schedule changes and broken promises. I will never shop there again!
Ashley is by far the worst. I bought a lamp on Saturday to hang over my island in my kitchen. The lamp needed to be removed from the ceiling in Ashley's. I was told I had to come pick the lamp up Monday because the guy who removes the lamp wouldn't be in until Monday. I came Monday to pick up and the lamp was still hanging up. I was told they forgot to have him get it down. I would need to come back Tuesday it will be down. I came back Tuesday and the lamp was still hanging up I was than told again he didn't get it down I would need to come back Wednesday. I ask to speak with a Manager and I was told she stepped out. The unprofessional treatment I've received has me beyond upset. I will never shop at Ashley's again.
Ashley is by far the worst. I bought a lamp on Saturday to hang over my island in my kitchen. The lamp needed to be removed from the ceiling in Ashley&'s. I was told I had to come pick the lamp up Monday because the guy who removes the lamp wouldn&'t be in until Monday. I came Monday to pick up and the lamp was still hanging up. I was told they forgot to have him get it down. I would need to come back Tuesday it will be down. I came back Tuesday and the lamp was still hanging up I was than told again he didn&'t get it down I would need to come back Wednesday. I ask to speak with a Manager and I was told she stepped out. The unprofessional treatment I&'ve received has me beyond upset. I will never shop at Ashley&'s again.
Their customer service is a joke!! You will spend hours tracking your delivery on line, thru call in customer service and even talking with management. Set delivery are not correct so don't take off work because they don't show and don't give you any explanation, it's a blame game, from the warehouse don't have your items, it's on back order all the while never informing the paying customer anything but you may get your items. SERIOUSLY!! I guess manager Ingel at the Decatur Store in Las Vegas must have forgotten without paying customers you HAVE NO JOB!!!
They had a nice selection to choose, but they were very expensive and there was only three people on the sales floor. Therefore, I was never able to get assistance and left the store.
Not only did it take a long time to purchase a living room set, but I’ve tried to use their protection plan to fix a reclining couch that broke within a year and this process is taking forever as well. I’m very frustrated with their lack of customer service. Tried to call the location off of Decatur and no response. I left a voice message and nobody returned my call. They also have major inventory level issues, because nothing was in stock even though the “real-time” inventory count showed differently in their system. All around horrible experience from the purchase and now to the maintenance.
we&'ve had nothing but trouble with this store. this was the first time we bought furniture from Ashley. And our purchase was at least $8K. Our furniture was dilevered to us sometime in June. At delivery, there were some issues the items. 1) a plug cord that&'s for our recliner was missing. the delivery technician had promise us that customer service would send us one a cord and they would send technician to fix.2) A Couple of the drawer rollers for our bedroom set were broke. We were also promised that we get a call from customer service.After about 1-2 weeks, we never got a call. So we contacted customer service, which they scheduled a technician to fix what was needed corrections. when the technician came, he tried to fix sliding drawer, but told me he couldn&'t fix. Then I asked him about the missing cord, and he said that&'s not my job. Both cords and drawer rollers mailed were wrong.So we then went to the actual store in Las Vegas, NV at Decator and spoke to Store manager Darryl Waller, which he promised to schedule another technician to fix our issues.When the technician came to our house, he said the wrong parts were ordered for both problems.So again my wife went to store and talked to Darryl Waller. To remedy he did offer a gift card worth $250. And Give another $50 dollars off a furniture my wife wanted. And promised again technicians and part...etc.This time the correct parts were ordered and technicians came and fixed issues. After they left, my wife check the drawer sliders again and was still broke and power cord not connected.Wife went back to store again and talked to Darryl Waller. At that point he volunteered to come to our house directly. Which he did. He proceeded to install power cord and attempt to fix drawer. At which then he noticed and told my the drawer slider had &"been glued many times and looks like they may have send us a broken item that&'s had a problem before us with other customers.&" He then promised my wife he will get a new unit item dilevered.Two weeks later, today, no communications from customer service was made to us. So my wife went to store, again. This time she spoke to Angell Odoms. Which they will email regional manager Jay Lee. So my wife asked if we could be cc&'ed, but was refused and was told they could not do that. So my wife asked for print out of email but with no avail. At the point, my wife said told Angel that she was getting the impression that they didn&'t really care. And Angel&'s respond was simply &"how do you want me to react?&" And she then asked for emails and told them we regret buying from Ashley and that we will get a hold of corporate and file a complain. At which his reponse was just &"ok&" and then my wife left.
Bought furniture sold us some junk now the supposed warranty now won't cover it Funny how that works Bought supposed one of there best bedroom packages cracked warped within the first year
I walked into the store August 1st and ready to purchase. When I entered the store a nice lady greeted me. Her name was Paula. At no time was she pushy or a car salesman. Paula knew the right time when I needed her. She answered all my questions. What I really appreciated is Paula stayed within my budget and went above and beyond for me. There was some concern I had for delivery and meeting my timeframe. And Paula-her manager made sure to keep me happy. I will purchase more furniture from this Ashley location this year. And I will always ask for Paula as I can see she truly loves her job. But most importantly she cares about the customers. Thank you Paula for a great experience
I understand that a lot of furniture is delayed. However, just be honest with the actual due date rather than lie to get a sale. I ordered 2 different sectionals plus the setup that coordinates with it (coffee tables, end tables, rugs and lamps). I asked three times what is the worst case scenario on when to expect delivery. I was told by the end of July each time by the sales associate. Couple weeks went by and no updates. I called and was told to expect delivery by mid August to the absolute earliest. I will be canceling my entire order. FYI- you can find better customer service and great furniture elsewhere in this town.
I bought a dining table and Incomplete delivery not done after 2 months I haven't delivered my seat yet I had a party and the chairs were handed to me with short legs I called the customer service and they still didn't call me They didn't answer me very well and hung up on me I'm still waiting for my chair I'm not happy at all and I want to give it back I was given a delivery date once and I waited until nightfall but it was not delivered and I called and I was given another date.
Excellent customer service! Thank you!
Such a great experience!! Spoke with Darryl over the phone and explained my situation with several delays from another furniture store. He ran around the store and found me the exact set with tables and recliner included for a better price with 1 day delivery. When we came to the store we were helped with everything by Paula the whole process quick and easy. Definitely will shop at that store again. Best customer service by both of them.
Barbara VanNess was awesome, it was a pleasure shopping with her.
Paula was a get help when choosing my kitchen table and bedroom set.
Went in knew what I was already looking for. Ron the salesman was friendly and professional and showed me where to look. Helped me with my purchase. Not pushy which I like. He's a definite asset to your company.
This review is getting 5 stars because the store manger Darrell was amazing. The warehouse messed up my Order and delivery. Customer service were very argumentative and provided horrible customer service as they did not know what was on our order sheet upon purchase. The store manager stepped in and gave amazing customer service and made it right. I will be a returning customer!
This has been the absolute worst experience I&'ve ever had. No one knows their head from their rear. The customer service is an absolute joke and i will never do business with Ashley again!!!! If I can rate them a negative star I would!!! I spent $6000 on furniture with them and I only get bits and pieces at a time. Missing parts and no one can tell me what is going on. They only refer me to the stupid 800 number so I can be on hold for eternity or they say you can leave a message and someone will call you back in 96 hours?!?? You obviously took my money right then when I ordered the stuff, but you want me to wait 3 months for my furniture to be delivered in pieces?!? What a joke! I hate Ashley furniture and someone needs to report them the to BBB!!! Do yourself a favor and stay away from this company! I will go elsewhere from now on. A freakin nightmare joke of a company- and they consider themselves the &"1 furniture store&"??? Seriously- stop kidding yourselves. I&'m so pissed off!!!!
I have been trying to get a resolution to my mattress problem for 2 months. When I was told by Angell at the store on Decatur that my comfort was not his concern. He said I don't get to change my mind. This is what I'm stuck paying for. Shame on you Ashley as I spent $7000 in your store.
Ashley furniture was a huge disappointment. Walked n and bought a bed and tv stand for $1500 and gave them 2 months notice for delivery. They end up letting us know there is a delay 2 days before scheduled delivery. Which left us without a bed frame since we sold our other one to prepare for the new one. Now the new delivery date is 2 months later so I call to complain. I ask for $300 off which is 20% and then say they can only do $200 so I tell them I want to cancel my order and they literally allow me to do so over $100. I&'m completely shocked but we will save about $500 buying our stuff off of <a href="/redir?url=http%3A%2F%2Fwayfair.com&s=1795c43051bb2adf90e0f1c8343f0c31d96279ba42f8ab456b982c36c3f30f17" target="_blank" rel="nofollow">wayfair.com</a> and I&'d much rather give my hard earned money to a company that values my time and provides quality customer service. The Henderson store is a joke. Update: we have received everything we ordered off of wayfair and I have added pics of the bed and tv stand which are both comparable to Ashley&'s. We love everything we got from wayfair and we even got a dresser and two night stands as well for $300 less than we spent at Ashley for just the bed and tv stand. Feeing a great sense of pride in canceling my order with Ashley.
Josh was fantastic!!! Very helpful And funny! 😊
If I could leave zero stars I would. Ashley home store is a JOKE!!! WORST customer service department ever. If you have an issue with your delivery, or product. They won't tell you. If you try to call them the wait time is hours and they don't even resolve your issue. Nothing but a bunch of clueless idiots working here. I placed an order over a month ago and have been more then patient but they love to take your money in and leave you in limbo not knowing where your stuff is. And if you do get through do customer service all they tell you is "we'll speak to someone and call you back within 24-48 hours" NEVER HAPPENS. Still trying to cancel this same order!!!! ALSO found the SAME couch at Big's Furniture for $600 cheaper! So HA. SAVE YOUR MONEY AND LOOK AROUND!!!!! SAVE THE FRUSTRATION.
Mr. Darryl Waller went above and beyond to rectify a long standing delivery issue that my family had. Mr. Waller was an absolute professional who sought to find solutions and make his customer happy. Please recognize Mr. Walker’s efforts.
Great store with friendly staff, they let you have your space while you walk around but are never far away and will help you at a moments notice. Second time I’ve bought furniture from them and have not been disappointed.
Best service I ever had at Ashley. I've bought many many items at ashy but Barbara was the best sales person I've come across. Patient very helpful great ideas. Just a great experience with her. Will recommend her to any one I know who's looking for great service
I knew what I wanted and how much I wanted to pay before I walked in. The whole process took roughly 20 minutes. Ron was kind, patient, and charming! Thanks for helping me out! 🤗
Our sales associate was very attentive to us and our needs without being overly pushy. She gave us the opportunity to look around on our own but also showed us sections of the store with our specific style set up. Great job!
Prentice was amazing to work with.
We had a mix up with our original sales rep who didn’t sell us a key piece of furniture we had shopped for. I hadn’t noticed this until a few days before delivery, and when I called to speak to the manager, Daryl was awesome and made our order complete for the right price! Good people!!
I really love The Ashley’s Furniture Store on Decatur and the 215 Freeway. Usually when we shop there an An Amazing Sales Rep Ron assists us. However, today Ron was booked and I asked a Gentleman if he were able to assist us. This Gentleman did not hesitate and went above and beyond to assist us. The ironic thing of all is he ended up being Darryl the Store Manager! Now, I have to say I shop at many Stores and have not had a Store Manager Personally assist me. Most, not all usually pass you off to another sales rep. He really made our day!! Also, what was nice is that Ron, recognized us and still made time to Greet us as well!! I have to say if you want Exceptional and Genuine Customer Service go visit Darryl and or Ron and you will be 100% Satisfied and will receive Excellence Customer Service!! We most definitely will be Returning Customers!
Enjoyed the buying experience with Tom.Tom is the best by far with his knowledge and patience. Ashley furniture was our 3 store visit and glad we made the trip. Thanks again Tom.
My sales person was very knowledgable and helpful in assisting me in my purchase. I will definitely shop here again
Lovely location with a lot of selection.
Barbara and Darren were super helpful and fast.
Paula was exceptional today while working with wife and we will be sure to only work with her if/when we go back, we move every 3 yrs! When my wife walked in, she assisted her with the doors as my wife had our daughter and baby with her, something the 3 other salesmen/women didn’t attempt to do as she was leaving the store around 1. Paula did not hassle my wife as she took her time looking at furniture and communicating with me by text; she was pleasant, and didn’t linger whatsoever while my wife was browsing, and was supportive while my wife was nursing during. Her great customer service, no pressure style, plus her wonderful southern hospitality will put anyone at ease, be sure to ask for her!! Thank you so much Paula!
Waited 2 months for missing parts, they use 3rd party delivery who damage your property and did not repair damages, go elsewhere with your business
So I purchased a bunch of new furniture last year and was not really happy with the bedroom set quality the wood was bowing on the drawers so they did come and replace it six months later it got even worse with the new piece so I told them I didn't want that style anymore. When I got my first delivery of furniture which was living room dining room and bedroom sets it didn't come complete even though I had ordered the stuff several months before I received it and I wasn't notified the complete order wouldn't be arriving until a few days before delivery!! So because they don't make the bed dresser anymore they're replacing my entire bedroom set with the new one and they're going to take back the old one it was supposed to be delivered February 6 and I got a call today saying it won't be here until the 20th!! I've talked to several people and everyone's had issues with this company and getting furniture in a timely manner for someone that's been around as long as they have you would think that They would have this down a little bit better than they do.. I'm glad they took care of the problem with the furniture being replaced but having to be delayed again is very frustrating
Makenna made looking around so comfortable and no pressure. She was very knowledgeable and friendly. The store was clean and the entire staff was friendly and welcoming. Definitely repeat buyers here.
Me and the wife decided to go look at beds. We looked EVERYWHERE . We then decided to go swing into Ashley and met Darryl. He had talked to us about beds from good, better, best. The information that was given to us about all the mattresses shown to us as well as the 1000 questions my wife asked.. Well needless to say we ended up buying a temper-pedic mattress and an adjustable base. He then asked "are you guys in need of any furniture" sooo We didnt stop there!!! He also helped us find the perfect couch and chair to add to the purchase. We ended up spending a little over 8,000 and I have never felt more comfortable and secure with our purchase. I'm sure you only hear more complaints then you do praises. Well I'm saying he is the ONLY reason we decided to make our purchase with Ashley furniture after shopping around and ending up there. Thank you Darryl for EVERYTHING!!! I WILL be coming back for future purchases because of you and your staff!!!!
Had some reservations about going to this store since saw bad reviews. No need to worry, Hailey, and other workers were very helpful.. We asked for a deal on 6 chairs and a dining table...its usually 4 chairs and a table..Hailey.gave us a great deal. Furniture arrived on time , deliverers assembled it..all 6 chairs arrived with it. Definitely would go there again.
Paula is awesome. No pressure sales and fair pricing. Delivery times not so great but in store customer service made up for that.
This store has beautiful furniture. I've enjoyed everything for years. Just know they are individually owned. Don't go anywhere else expecting the same level of service. Especially don't go to store on W Sahara. The absolute worst. Deliver damaged food and never replaced em. I was a new customer for them m they treated me like shit. Take the freeway drive and go here. N Decatur store. These guys are aWesome.
Worst store ever. Customer service sucked, had to wait 2 weeks for delivery, paid more for delivery than any other store in Las Vegas, parts were missing so I have a mattress on the floor and the bed is in a box, called the store and they don't know when the parts will be in. They will call me in 49 hours to reschedule. Total crap, don't buy from here. Go to walker or rc Wiley.
Good quality but not my style
Makenna was AMAZING! She made my shopping experience fun and easy .
Would give them ZERO Stars! Just the most horrible customer service. They have one of the poorest communication that I've seen in a long time. There's not a timer when I haven't, or heard someone that hasn't, had issues with delivery! They have had my order for a month and a half... when the truck shows up to deliver...one piece missing! Ordered a sofa sleeper...the guy opens the sleeper mattress. We ask if they do that to let it expand. Guy replies, "No, this is Ashly's...we do it to make sure the mattress is even there" Your own employees? WOW! one week later they reschedule the piece missing. GUESS WHAT... WASN'T on the truck! Delivery sch 2:30-6:30. 3:30 they call and tell me it wasn't on the truck. I am going somewhere that deserves my service. DON'T SHOP AT Ashley's!
Very poor customer service!!! They Did not deliver all the items you ordered and will not accommodate your request to expedite your missing items, they charge me $170 for delivery and don’t care if you got the whole order or not because they Got your money already!!! They need to fix this system and work with the customer needs not what is easy for them!!!! Very bad experience with this company!!!
Ruby is a great resource. She took all my input as to what I was looking for, showed me those she had in stock, similar models in terms of shape, size and feel for models not in stock, and keeping in mind my feedback and budget, went over additional options to consider that I had not mentioned. No pressure felt at all, she left the final buying decision to me, explaining only pros and cons of each option. In the end I made a decision that fit my budget, and left feeling like I made the most informative choice, and bedt decision possible. This was a worthwhile visit, and Ruby was truly a gem to work with
Do not believe anything their staff says. I was lied to NUMEROUS times. The delivery date changed 4 times. Their price match policy is a scam. I found the exact same set on their website and wasn't honored the lesser price. Spent hours in one week calling their customer service department. They don't care about their customers!!!! Watch out.
We have visited this Ashley HomeStore location several times due to our customer service experience. At this visit most recent visit we purchased the Kavara Counter Height Dining Room Table, chair set and bench from our favorite sales rep. She is always professional, prompt, doesn't hover and lets us explore on our own and is quick to respond. We adore her and will be quick to return for our next furniture purchase!
Ordered a 15 piece living room set. We received a call a day before delivery stating that the accessories will be delayed and that someone will reach out with a new delivery date. No big deal. It’s been over a week and no one has called. Every time I call they promise to call back with UPS shipping information but never do. This is the second time I’ve had issues with this store with delivery. We bought two large purchase but will NEVER shop here again. Their customer service team is a complete joke.
Told couch would be delivered Dec 4, no call no show. I have spent several hours on phone on hold waiting for help. I was told twice I would be contacted.Two weeks no,furniture.
This is THE BEST place to buy a couch. Chris was amazing and I highly recommend him! He was very helpful and patient and didn't rush us at all. He answered all of our questions and was very accommodating.
Please Please DO NOT BUY FROM ASHLEY'S. Especially the Decatur location. I have been lied too, and when I caught them in a lie. I was told by the asst manager......They Misspoke....The MOST DISAPPOINTING issue is the supposed Warranty. First, they will deliver damaged items, if you chose to still buy from them. I was told if you use your warranty once, it is now VOID. Make sure you look it over very carefully, especially underneath. You would think your buying from a second hand store. You probably would be better off and save yourself money too. If ASHLEY'S really cared about their customers, there issues from previous reviews would have been addressed. This store is Not about quality...Only Quantity.....If you want to get what you pay for...DON'T SHOP AT ASHLEY'S FURNITURE!!!ZERO STARS!
Update*** I did go down to the location and spoke to a manager who was very nice, he was able to comp the delivery for me.... *update again* THE MANAGER DID NOT PUT THE DELIVERY IN THE SYSTEM. I'm so PISSED off. Once again this store completely dropped the ball!!! Now we have to wait longer for another delivery date of the 11th. I WOULD NEVER RECCOMEND THIS STORE TO ANYONE. ....I have never been so disappointed purchasing furniture in my life. We went to the Ashley on Decatur and had a decent experience. Decided to pick up our recliner at the warehouse rather than have it delivered as we were hoping to have it by a certain date. Got a phone call it was delayed and I'd "hopefully" be able to pick it up on the 29th. Never got a call it was in. Tried calling mutiplie times but gave up each time as the hold time reached over 20 minutes each time I called. My husband decided to just got down to wearhouse. When he gets there hes told we cant pick up our furniture on sunday. The "manager" on duty flat out refused to help him. Why were we never told there was certain pick up dates? By this time I'm pissed cause not only was the order delayed. I cant get ahold of a single representative. No one is calling us. Piss poor customer service all the way around. So I decide to call and wait out the hold time. Got someone after 15 minutes who refused to let me speak to a manager until I explained my concern. So by now I'm even angrier cause I'd like 1 decent experience with this company. After I make my complaint, she tells me my furniture wont even be in till the 2nd! So my husband is physically down there and the MANAGER doesnt even know this information???? So I tell the lady again I'd like to speak with a manager, after she told me they wouldn't be able to help me...Puts me back on hold. By this time I'd been on hold another ten minutes and hung up. I've tried calling the store I purchased from and again cant get anyone to answer the phone in a decent amount of time. I dont know if I should just cancel my order all together and purchase elsewhere or wait god knows how long for someone to actually contact me about my order. I will absolutely never shop here again after this experience.
Stop Hiring all the Mexicans, an start improving your customer service, that's the real problem.
Ordinarily I’d say that buying furniture is more like a chore however at the Ashley Home Store on N Decatur it’s more like a walk in the park! Ryan Todd my sales person made the several hours fly by. I needed a full living room as well as a king size mattress and Ryan helped with the smallest of details, I’m actually headed back this weekend for more...
Sales lady that greeted us at the door kept pushing a $299 dining set, was making me very uncomfortable as she would not leave us alone.
Not a very welcoming or customer sevice friendly place. Walked in and the greeter didn't smile and reluctantly greeted us with a monotone "welcome" that would have been more suitable if we were entering the Adam's Family house. To be fair, no other floor representative was any better. We didn't find any furniture we liked that was available in store. Do not recommend this location if you wanted great service, and genuine help finding what you need.
Don’t expect any sort of customer relations or empathy from this place after you order and they take your money. How a warehouse has a delay on a mattress that was clearly stated to me that it’s stocked up is beyond me. Sat on hold for over an hour and 47 minutes. No answer. A voicemail left just stating there was a delay for me to pick up my mattress. No further information. I had this planned for pickup for a specific date for a reason. And it’s not like I ordered the mattress yesterday or today. This has been more than a week. Horrible customer service.
Never have what I want
If I could give ZERO stars.... I am still awaiting a side bar that goes on the bottom of one of the bar stools that I ordered in August. The incorrect (left) side was in the original delivery ordered on 8/20. I have had multiple calls with Cust. Svc. as well as a trip back to the store, several un-returned phone calls to another Rep. and finally the replacement part was agreed to be sent to me on 9/27. I was told 5-7 business days to receive. Today 10/12 I called again, I was told that the part order is in the system and that she was not sure why I was told 5-7 bus days and there is a 21 business day processing and a then 7-10 business days to receive after the processing, making Nov 3 the possible arrival date. This is ridiculous!
I visited the Ashley store on Decatur and 215 and I met Darrell, the store manager. He immediately understood my needs as a business owner. He did not only treat me with so much respect and efficiency but he also provided me with a special discount that really showed me they care about my business. He was quick and went above and beyond during the entire transaction. I'd highly recommend Darrell and his team.
This review is for both Vicky and Paula. Our first visit was for a bed. Vicky was amazing. No pressure and very professional while still managing to be personable. Second visit took several hours (my doing as I couldn’t make up my mind) with Saint Paula! Her sweet southern style along with her professionalism made buying several pieces almost enjoyable. Lol. Thank you both (and Ashley of course lol) for everything! Will come back again and definitely tell everyone to come see y’all.
Such a good place to get beautiful furniture. There is modern to classy, it has everything you would ever want in your home. And the store is very nice and fancy itself
DO NOT BUY THEIR EXTENDED WARRANTY ! It&'s a freaking BULLSHIT scam. Keep your $150.00. I have have cracks and tears on my sectional that they wont fix. I paid $1800 something dollars for this and I get treated this way. Hell NAW ! I&'ve been there and spoke to the store manager and he said he would take it to the higher wigs. Nothing was done or they never called me. For people looking to buy furniture your best bet is to go to Costco or Sam&'s Club. They never give you a problem and you can return or exchange things there with no problem. You better believe it that&'s the route I will go next time. Don&'t buy anything from Ashley Furniture REAL TALK !
I wish I could leave 1 star, the customer service Ashley furniture provides is terrible! We walked in and had such good services then after they had our money we couldn't get in contact with anyone. Rudy was our sales lady and she was great up until she got our money. Our couches got delivered and i was allergic to them, getting them to accommodate a return was impossible. Then it would be days before I'd hear back. We eventually reached out to Daryl the manager who originally helped us and he NEVER even called us back. I will NEVER buy from Ashley furniture again. Please reconsider before buying from these people!!! Go to the Sahara location if you really love anything, much better customer service!
LOVE IT!
i went to ashley home store on aug 31 2019 i was greeted by ron the sales associate i purchased a leather sofa & love seat. thank you ron you are the best you were so hepful & knowledgeable about the furniture i highly recommend ashley home store my furniture was delivered two days later its gorgeous very comfortable.
THIS IS IMPORTANT PLEASE READ THIS! This store is ABSOLUTELY... Amazing. When you first walk in your pleasantly greeted by AT LEAST 4-5 people. Everyone is happy and you can tell they like being there. I was in desperate need of a sectional...since we recently got rid of our old one. I had very specific qualifications. Dark color, firm not too soft, perfect size, decent price...all that Jazz. We were greeted by a beautiful face named McKenna (sorry if I spelt that wrong) she was friendly and not too pushy. Very helpful and no I-need-a-sale kind of attitude in sight. I’m a trained sales person myself and she did everything right haha. She was real and didn’t leave out any details. She LISTENED to what I needed instead of showing me all the flashy stuff. If you need new furniture, go to this store and ask for McKenna! You won’t be disappointed, promise. Thanks McKenna, can’t wait for my new sectional!!!! 😍❤️😍❤️
Not a bargain place but some items are very reasonable but some are ridiculously over price.
Makenna was absolutely the best! She was patient, helpful, but never came off as pushy. Not only did she answer every question we could come up with, but she even moved furniture around the showroom floor so we could compare options! She even made financing (almost) enjoyable! Wonderful experience start to finish.
(Translated by Google) Very expensive everything (Original) Muy caro todo
Quality furniture
Pleasant staff and helpfull
Vicki is amazing. She went above and beyond and I end up walking out with a whole new living room set. I will be going back
Vicki is nothing but the best. I went at night to look around and she made me feel good that the next day I came in and got my living room set from her. She is nothing but the best
Awesome furniture n prices
Typical furniture store
It's overpriced. It has great customers services.
Friendly attentive staff.
Nice place
I bought a living room set three years ago and made sure to get the extended warranty. They had to replace the loveseat once and now both the couch and love seat are completely falling apart. The extended warranty doesn't help anything! It looks like we bought super cheap furniture. I hate people coming over because I'm embarrassed of my living room. I will NEVER buy furniture there ever again.
Man oh man,,, I'd give 6 stars if I could. Do not waste your time going to any other Ashley's in Vegas, than this one. Daryl (hope I spelt that right), the manager, is awesome. I had to make 3 stops in the same day. First, was the Decatur location, then to the MLK location because that's where the warehouse is. After making the second stop, I was greeted with very rude and unmotivated staff. The MLK location wasted a good 30 mins of my time, and I felt like I had to force the sales rep to sell ME. I went back to the Decatur location because I rather order from them and just pickup at a later date, than get my products same day and spend more time with the MLK staff. The manager at Decatur kept his word, assured me of all my concerns I had about the furniture warranties, AND delivered more than what I was expecting. From one salesman to another, I know the importance of excellent customer service. Because of the leadership, truthfulness, and tenacity that Daryl showed, I will definitely keep returning to this location as my home store to continue my business.
Awful customer service!! Purchased bed for son. Had to wait three weeks for delivery only for delivery guys not being able to put it together. Had to wait 3 days only for them to tell me under storage was damaged in warehouse. Management doesn't return calls, Trisha in customer service does nothing to help resolve the problem other than "making a note of it". Never will I purchase from this company again! I'm spreading the word!!!
Went in and was greeted by Makenna !!! Great people skills! She’s great make a appointment with her! She made sure I was getting the best deal.
This place is absolutely horrible. I am disabled and it was hard enough for me to go to the store and walk around and try to find a decent chair I could be comfortable in. I was ready to make the purchase and just have something ASAP as I just moved here and my furniture hadn't arrived yet so I was willing to shell out the price of a decent chair so I wouldn't be in pain. I specifically asked the sales guy for a power recliner, because with my disability I don't have the mobility to activate a manual recliner. Even with a power recliner it was tough, while in the show room the power recliner tilted on me and I had to get help from a couple of the store employees. After deciding on a chair - which was higher priced than I would have liked, but the situation was desperate - I go through the purchase process and feel relief thinking I'd have a decent chair and not have to deal with the pain in my legs from the stiff couch at home. When the chair arrives, it looked right, like the exact same chair, the delivery guys set it up and rush out the door. When I sit in it i realize it's the manual not the power recliner. I called about it and first thing they ask me is "Did you accept delivery?" Come to find out the sales guy put in the invoice manual recliner not power recliner, like I asked for. So not checking their sales guy's work is somehow my fault? accepting delivery is my fault? They accept no responsibility? So in order to get the right chair I have to pay more, even though the sales guy walked through the price with me including delivery, and protection plan for the Power Recliner we looked at in store. So i wanted a full refund, and not give them my business even if i had to eat the cost of the delivery. Fine rip me off for $100 instead of $1000, but even though the website says you can return or exchange with in 3 days, and i called the day of delivery and typing this review after a long frustrating day of dealing with customer service, they're claiming a no refund policy. Because stores don't have to abide by corporate policy? Is that even legal? Whatever, I am no lawyer and I'm sure they get away with ripping off their customers all the time, but I am no longer going to be an Ashley customer. These people were horrible and the store manager was so disrespectful and rude treating me like I'm the idiot because the invoice they looked at says manual recliner instead of power, while the invoice i got from the sales guy doesn't specify one bit if it's power or manual. I just took him at his word that what we were discussing was accurate. Do yourself a favor, record everything on your phone to refer back to if you're going to trust these scammers. Also Yelp, please give the option to give 0 stars. One star is too high a review for Ashley Home Store at 6425 N. Decatur in Las Vegas. I just hope this isn't standard practice country wide for this company.
We went in today looking for a sofa for our new home. Makenna, our sales associate, did amazing! Taking us around to all the different options, eventually we decided on a love seat, a sofa, and a table set!!! We recommend asking for Makenna if you go in! She was very friendly and was able to answer all of our questions. Thank you Makenna!
Great selection and Ky'lel is very very helpful
Absolute worst customer service! I do not recommend buying from here! We purchased a bedroom set to be delivered and assembled. It was delivered a week ago WITHOUT the screws to be assembled! Said they would send the screws and still have not received them and it has been weeks since the bed has been delivered! We called customer service and went back to the store and I quote they said they did not have the screws and when they get them, they would send them to us and we could assemble the bed ourselfs! Why In world did I pay for shipping and ASSEMBLY if I have to put the bed together myself? At this point,we need a FULL refund and to take this bed back! We will take our business else where!
We will never purchase from Ashley again!!!. We ordered a bedroom set in October knowing that we would be moving into our new house in December. We moved in on New Years day and didn't get our set until February. Not only did we not get it close to on time, parts were damaged. Then Ashley decided to charge us again for the cost of the bedroom set in April. Here we are 7 months after the original purchase trying to get the right charge to our card. Then when I tried to call the store, I sit on hold for over 30 minutes each time I call only to get hung up on or disconnected each time. Never again!!!
The salesman and manager of Ashley home furniture on Decatur Were quite helpful and willing to make this customer happy and secure feeling about A significant purchase. The quality of the living Room set and the counter stools I am getting are extremely good and I am excited to add them to My new home's décor. I have purchased other furniture and Ashley and I have been extremely satisfied with the quality and the durability.
Customer service sucks. They promise a 24 hour response time on emails. That is a lie, they never respond back. I will never recommend this company to anyone.
Over priced but good quality
I was at the Martin Luther King store and I really liked my sales person and I felt obligated to buy from her because I talk to her before in December. I did already had furniture picked out at Bob's furniture. . . But they're on you every second and I felt pressured. . . . . they couldn't deliver my end tables and a coffee table and the furniture delivery date. That wait was extended two weeks wait time . . . . . . so I said I would pick it up . . . . ,they told me that it would be all assembled and I just pick it up and take it home and it was all in a box now I'm supposed to assemble it myself ?? I'm a grandmother. . . . like that's going to happen. They like took my money and they told me there's no refunds. . . When I picked up my coffee table and end table. . . . when I said the carpet didn't match the couch they said too bad no refunds. They were nice to me as far as picking out whatever tables and stuff I wanted which I didn't really even need but I certainly don't need to have to assemble everything they told me everything would be assembled I even had to put the lamp together when they delivered the furniture . . . they said, "no you do that" and I gave the guys a tip, but I don't know why because the back of the couch doesn't even fit together, there's two pieces that are level and the other one extends two inches higher than the other two back pieces and the whole thing is a nightmare as far as I'm concerned. Never again if anybody has any suggestions on a reputable home furnishing store I would certainly like to know. Because I'm already done with this junk!!!
Halley was very nice made it so easy to buy our TV stand. We will b ed back again Just bought a new home so it the fall we will be back to get more . Thank you
Very pleasant experience. Excellent sales associate Scott Moore was a pleasure to work with. He was very knowledgeable, and helpful without being pushy. He made the task of shopping for furniture seamless. I would highly recommend Ashley Furniture if you are in the market for home furnishings.
Very satisfied. No pressure. Salesman followed through with everything.
Jeremy is amazing! He was so patient with my parents purchase. Very accommodating and great customer service. He did everything with a smile and did his best to make my dad happy. Would definitely come back to Ashley's and have Jeremy help us over and over again! Thanks Jeremy, you're the best!
Wow! My experience couldn't have gone any better if I planned it out myself. Paula is the most wonderful, caring salesperson I've ever met. No details were left out and she made absolutely sure I would be happy with what I chose. I also want to send out props to the manager Jeremy. His personality towards everything that day was outstanding. I suggest to anyone that is headed to Ashley Furniture, to go to the N. Decatur location and seek out Paula to assist you. Thanks again Paula for being you!!
Horrible customer service.
Donny was great
they always have what we are looking for and the staff is always so pleasant
Friendly customer service. And they were willing to work with me
Hailey is the best sales associate! She helped me for hours & accommodated all of my needs AND even helped me load all my furniture. She kept a smile on her face the entire time. Couldn’t ask for better custom service !
Very nice people. Found a perfect living room set. Reasonable prices. Bought a bit cheaper love set somewhere else for our master bedroom, & with less use already has a tear in the pull out leg sets. Living room set is holding up beautifully. Also was later awarded a 50 dollar gift card, that I didn't have time to get, but loved that months later they were going to reward me. Great place.
Ashley was easy to work with very knowledgeable and professional.
We had an awesome sales lady! No pressure whatsoever & bought the most incredible hardwood bunk bed at a very fair price! Thank you!!
Came in twice, spoke with Ryan, with cash to purchase 2 ludden recliners, at 1 price, well internet down, said would call when back up, never called, said would throw in a cover or something for our inconvenience to buy , was off work, never did then went back as Amazon had same c htf airs for $332 ea free shipping but we said we would buy from him for$349 ea . Next day price was listing as $599ea plus 70 shipping plus 6$60 for extended warranty hence now at a cost of almost $500 per chair cash, very disappointed in how we were treated and scammed! Wont go back! Hopefully chairs are ok? I will also post on Yelp about this screwing of senior citizens!
I bought a couple of couches from here a few years back. I'll never go back. They don't honor their warranties, and they won't refill their cleaning kits with "free refills". Compare this with Costco literally on the other side of the parking lot, and I wonder "what was I thinking?"
If they had a minus zero stars I would choose it. We had a horrible experience with our purchase at this store. We ordered chairs based on a specific delivery date (we are helping a relative while visiting) and were told it could be done, only to receive a message that they couldn't locate the chairs in the warehouse - WTF! When we called the number they left to reach them regarding the delivery, over 10 times, no one one picked up. Called the store, was left on hold almost 15 minutes, and then disconnected. After over an hour of trying to reach someone to cancel the order, we were told we have to go back to the store to cancel the purchase. NEVER AGAIN! They couldn't have left a worse impression of incompetency on us if they had tried.
Several issues with Ashley furniture as a whole, not just this store. Buy a couch and warranty for scratches and damage. Call them less than a year and they refer me to the warranty company who keeps telling me it's the stores issue being it's less than a year. I personally dont care who's responsibility it is just want it fixed but after 3 weeks and everyone saying they will call me back I never hear a thing. Go to the north Decatur location to buy a bed and apparently their deliver ly company doesnt know how to use a phone, bed never delivered because I live on a new street and they cant find it. Hmmm I'm pretty sure if you called to communicate and ask I'd be able to tell you but that's too tough and inconvenient. Go elsewhere even if you have to spend a few extra bucks, this company is a steamy pile of manure.
Unfortunately, I cannot give less than a 1 star review 😡 I Received our delivery over the weekend and every single piece of this bedroom set has some sort of damage....Called the store phone # where we purchased from and after holding for 30 minutes 2 times back to back, phone went to a "busy signal" each time. Then called the customer service # found on-line and after waiting 37 minutes on the line, I was told that i would be transferred to another department. Now, it's round # 4 waiting and after another wait time of 40 minutes, I was connected to someone that offered some light on assisting me. At this point, I am asked to submit a reply back to an email I would be receiving shortly with attached photos of the damage and that I would be contacted immediately right back. I did exactly that however, it is now Wednesday and nobody is replying to my emails nor can I get through to anyone via phone 😡. Apparently, my 8k spent in this Vegas store (and with the Ashley brand) is not worth my satisfaction nor continued business.
Didn't have the right measures when we asked for help. Product was wrong. Not only once but twice they forgot items and delivery personnel were rude and didn't care. Very hard to hey ahold of someone once they get your money. Very rude people and bad experience.
Went to Ashley's and to buy a bed. We took pictures of the bed just to make sure we received the correct bed delivered. Salesperson and store manager Jeremy assures us we would get the correct bed. Delivery day came and what do you know it's the wrong bed, different color and missing 4" of bed!!! We called the store told them to take this bed back and bring us correct bed. Store manager tells us the bed is no longer available and brought us a bed that is similar!!! And just 4" shorter in height!!! WTF. Jeremy says they don't do refunds and to come in and choose different bed that will cost more. This is ridiculous. When I buy something I expect to get what I paid for not something similar. I will call my bank to dispute charge due to fraud. These people are liars and store manager Jeremy is not customer friendly. I will never shop at Ashley's ever again. Going to the BBB next.
If you see there&'s some pictures the mattress that i ordered on the store !!!...and what I receive it&'s completely different.Management has no integrity this is false advertising it&'sfraud !!!!.
Excellent customer service Joshua and the Manager Derek.
Great experience, although the paper works seems excessive
Recently purchased an outdoor patio set. My salesman, Larry was professional and accommodating. I highly recommend Ashley for all of your furniture needs. Request Larry's assistance.
I have been here many times and always very satisfied with product and also staff.
Im surpised by the good reviews. Sales is clueless, quality is very poor..Good luck getting the warranty people to come out. Do yourself a favor and do not get the extended warranty. It is a joke. After buying a very nice bed and a dining set, we will never shop here again. The customer service ladies are the only good experience we had. They work with what they have.
My mom purchased furniture a few years ago. It was a living room set including couches, tables, and a kitchenette. The coffee table and end tables scratched terribly and basically particle board. She purchased the warranty and wanted to them to come repair the tables. Sadly, before she could call, my father passed away so she wasn't able to get someone out. She moved and finally settled in her new home and had the energy to call. She honestly said that it was about 3 months prior where she noticed the damage and the agent immediately closed the case because she had to call 30 days from when she saw the damage. I tried to call and explain my mom was in no condition to call due to my father's death and they didn't care. How trivial is saying the time when damage was noticed? If there is a warranty, why does it matter? The furniture is cheaply made and should be repaired if a warranty is purchased. So buyer beware. Say it's less than 30 days in which you saw the damage otherwise you are out of luck.
We worked with Marisela and she was super helpful. It was nice to work with a sales associate who was knowledgeable without being pushy. Thank you Marisela for your patience as we decided on our new dining room table set and for helping us decide on accent chairs to match!
It was a pleasurable experience.
when we purchased at Ashley home store, they were very nice to us and we had nice customer service and we had a very good deal on a new bed set. when dispatch was called to confirm the delivery there was no mattress, so we went down and upgraded the mattress and we were going to puck it up so we can have it on the same day as my bedroom set. when they delivered the bedroom set, their was no legs of hardware for the foot board. if we waited for the parts it would take 21 days to come in from the manufacture so we declined the foot board and had to go back to the store again and see about getting a new foot board. Darrel found us a foot board, so we went to the ware house so we can go to pick up the mattress and the foot board and their was noting in the system for the foot board. so we had to call Darrel again after we were hung up on and wait around another 35 minutes to an hour to get this resolved. I would give the quality and the price a 4 to a 5 star. I would give Darrel at the North Decatur store a 4 to 5 star. But the running around and aggravation and the lack of costumer service with the scheduling and the costumer service department is the reason for the one star rating.
My husband and I had a great experience. They were honest and upfront with everything and did everything that they promised. We couldn’t be more pleased!!
This was one of the best shopping experience. Great staff, great products. I highly recommend.
Great experience with Ashley furniture, go see Chet he will help you out tremendously.
Great experience shopping for a new mattress. Sales associates went above and beyond to assure we were happy .
I was treated as if I am a family member. They are the best group I've every dealt with and I'm new to this state. Jeremy is the epitome of what a supervisor should be like he need to give classes. They make me want to live here even more as I love buying furniture and they let u take your time. Problem resolving is excellent. Great team!!!!!
Unprofessional. Should have read the reviews here first. I went to Ashley Furniture on 2/1 to purchase a memory foam mattress. Our sales associate was Ky'lel Brown. Mattresses come in small boxes so I was shocked to learn we have to set a date to pick up at the warehouse. Ok then. The soonest date he gave us was 2/10, after we already paid for it. Mind you we have NO mattress at home to sleep on. Today we went to the warehouse only for them to tell us there are no Sunday pickups even though our paper clearly says Sunday 2/10 to pick up. I do not live near the warehouse. I spent a long time in traffic to drive all the way out here to be told I'm not getting my mattress on my pick up date that I already paid for. . . . . HOW UNPROFESSIONAL! I spoke to the manager Jeremy Brown on the phone who said all he can do is offer a free delivery since we got the online price match. You mean since we paid the price that was advertised. . . ? I am not home during the week I'm a full time student and employee. So I would have to wait until NEXT SATURDAY for my mattress. Because of Ashley Furniture I have to spend another week without sleeping on a mattress at home because of the careless mistakes of their sales associates. I find it odd to not know your company doesn't do pick ups on Sundays, but then to issue a Sunday pickup. Never ever going to be a customer of them again! Rather go to Walker or anywhere else honestly.
I had a great experience at Ashley furniture this week, especially with Ruby, my sales associate. She was excellent and I’d go back to her for my future purchases,
Nice and personable.
Great display of quality and design. Ashely furniture on Decatur has a friendly staff with exceptional knowledge of the quality Ashley brings in the furniture business. Great customer service, and managers Jeremy Brown and Darryl Waller know how to make your experience great.
Ashley Furniture has furnished my bedroom, dinning room, living room, sitting room and breakfast area. They are always professional and very helpful.
Great deal on bed set. Even threw in an extra table. Friendly And helpful staff.
The service was great and efficient. Thanks
The staff was every helpful and answered all my questions. I will come back and get more furniture there.
I went there a couple of weeks ago to look at recliners. Found 2 liked and asked if they deliver to Overton. They said no. But today i saw one of their delivery trucks in town. They lied to me.
Team was fun, informative, and easy to work with.
Ashley was amazing. She really made my wife happy. She is the girl who helped us.
GUSTAVO WAS GREAT! SUPER PATIENT AND VERY KIND! He helped my family get exactly what we needed and was very patient while we decided!
Ordered a few items from here about 4 months ago, and got everything but a footboard and rails and the dresser from the bedroom set. I have been getting calls saying that its been on backorder for the 4 months and its still been on backorder every week since the beginning of Jan. Ive no idea how a bedroom set I had ordered 4 months ago, has a backordered item of the footboard/rails and the nightstand, shouldn't it all come as a package? Called customer service and was put on hold for approximately 20 min, to which I had gotten disconnected, and had to call again, to wait for another 20+ minutes. Can't wait for more bad reviews for this place.
Ryan was an excellent salesperson. He was friendly but not overbearing. He was available to answer questions and give advice about our purchase. It was great to hear that him and his wife are expecting their first child. We wish them good luck.
They Have Great Deals
No integrity, refusal to honor purchase contract and return policy. Purchased furniture 1/2/19. Delivered DAMAGED 1/9. Reported damage to delivery team/took pictures. Reported to customer service day 2. 11 calls to store. Stephanie, India, Jeremy NO ONE will call back with acceptable resolution. Ryan Todd salesman will not return calls. Store manager Jeremy will NOT return calls. Corporate customer care won't respond. Unbelievable, extremely poor customer care and disregard for integrity and no honor.
My customer service in the store was fantastic. The delivery part sucks. I can't seem to get a cash paid in full transaction delivered in one or two delivery dates. Each time I'm told a different story and the pieces that I'm told will be delivered changes to something else. No consistency at all. Never again. RC Willey delivered everything in one day with two different trucks.
No integrity, refusal to honor purchase contract and return policy. Purchased furniture 1/2/19. Delivered DAMAGED 1/9. Reported damage to delivery team/took pictures. Reported to customer service day 2. 11 calls to store. Stephanie, India, Jeremy NO ONE will call back with acceptable resolution. Ryan Todd salesman will not return calls. Store manager Jeremy will NOT return calls. Corporate customer care won't respond. Unbelievable, extremely poor customer care and disregard for integrity and no honor.
THE SALES MAN WAS AMAZING VERY HELPFUL WE GIVE HIM 10 STARS.
Ordered bedroom set in October and it is still not delivered here in almost February. Did.l not receive any notification of a delivery change from the end of December to what is now February 22. Had a delivery scheduled for January 19 and it never came. No one called either so a whole day was wasted. Never again will we purchase from Ashley!!!!
Ashley Lacks Integrity UPDATE: 1/22/19 India, Asst Mgr (allegedly) called and PROMISED a call back from STORE MANAGER JEREMY!!. 1/23/19: JEREMY lacks integrity and management skills to call me back. No call, no show for Jeremy today. I want the lousy $2000 in furniture picked up and refunded due to damaged, unusable furniture delivered and ZERO resolution, incompetent leadership and poor customer service from Ashley Homestore 6425 N. Decatur Las Vegas, NV. This could all have been avoided by follow up and honoring the purchase contract.
We had a wonderful salesman answer all of our questions. We didn't buy anything but he surely was helpful!
Larry was a very awesome salesman & extremely helpful! Would definitely recommend and return!
When hen this place sales you warranty for your furniture they do not tell you that squeaking in the furniture frame is covered, but they do cover scratches if you chip it or break It. I'm not going to buy another furniture from this place I rather bring it from California or order it on Amazon. I would give it a 0 star.
I have been given the run around on my order. I have been lied to the "local" number. I have been told that my order was complete, but on the day of delivery it was missing a queen mattress. I was told that it was coming in three days later, and then delivery would be today. Today I'm told that delivery would be on the 28th. After I call and complain, delivery could be on this Thursday. Now after constant pressure, I'm told they do have the mattress in stock, and delivery would be tomorrow. I am waiting on a time. Where is the customer service? Why are there no managers at a store to take my call?
Below is documented and a verifiable string of events. 1/9/19: Furniture was delivered at 8:30pm at night, 4 hours late, and damaged. Delivery drivers took pictures, promised a call the next day for a furniture repair appt. or a replacement would be ordered. ** 1/10: No call or follow up received ** 1/10: I called my salesman at Homestore on Decatur and I215 in Las Vegas, Ryan Todd. He did not return my 2 calls or text after telling me at time of purchase to call him if any issues with delivery or furniture. He spent plenty of time during the transaction explaining why the store service is superior to online when problems arise. Untrue thus far. **1/11 my wife called customer service and was transferred to the store we purchased the furniture from. They promised a call to schedule a furniture repair/inspection would occur the next day. **No call back received for yet another 2 days **1/14: I called back yet again, an appointment was promised again. Finally, I was told I am scheduled for a furniture repair/inspection on 1/23/19. **1/18/19 5:55pm Victoria called me from customer service and left a voice mail that the furniture repair team was booked over capacity for 1/23/19. Appointments are available 1/21/19, please call back to reschedule. **1/18/19 6:00pm, I called back customer service, they could not find me scheduled for a furniture tech any where/any date. After holding on the phone, the phone agent came back and said I was set for 1/21 & would receive a call with a time window for appt. on 1/19/19. **1/19/19. No call, imagine that. I called customer service in evening and she told me there are NO appointments for furniture techs on 1/21/19, they don't work this Monday. She promised a manager would call me 1/21/19 to resolve. I requested a replacement or return of merchandise. This is unacceptable customer service and furniture is damaged. She again promised a manager call back 1/21. ** 1/21/19 2pm, no word from any one at Ashley, let alone the manager Jeremy. Called the store and spoke to Christina who refused to get a manager, refused a return of merchandise delivered damaged, stating there is a no return policy and hung up on us. Now I must go to the corporate offices for Ashley Homestore in Las Vegas, the Better Business Bureau to file a complaint for investigation and my credit card company to dispute charges for merchandise delivered damaged and unusable to resolve this matter. All because Ashley refuses to do the right thing, as per their purchase contract, and refuses to stand behind their product and word. This was my last reluctant stop while shopping for furniture. I regret going to Ashley furniture.
Chet was amazing! He gave honest opinions, answered all our questions fully and we never felt like he was pressuring us into our purchases. Thank you Chet!
Gustavo was very nice, helpful and pro fessional.
My husband and I went to the Ashley store at Decatur, and our purchased a sofa. Daniel and Darrell were both amazing. The atmosphere was great...no pressure....no sales people following us around the store and the best part was both men really listened to our needs. We are long time customers of Ashley and will continue to patron this particular location!! Ashley furniture was suppose to deliver our new couch yesterday; however Daniel the salesperson forgot to change our address in the computer so they tried delivering to our old address. Then they were not able to deliver at all that day and we did not have any furniture for 2 weeks because we could not coordinate another delivery date until then. The sales manager Darrell did not seem to care nor did anyone else in the store either!!! We have been Ashley furniture store customers in the past, but after this experience NEVER AGAIN!!!!!!!!!
The service was great.
Every one eager to help find what I need to furnish my home Ruby was introduced as sales associate. Found 1 wanted. Dinning table. Good deal. Thank you. Friendly people and insured 5 years on anything goes odd. Theres a reason people shop local stores las vegas
The manager Jeremy is the reason we keep coming back. Does whatever is in his power to keep us happy. Thanks to Jeremy, we were able to furnish our house for less than expected.
Great deals and staff
Misrepresented product. Then put me through an extensive process to "approve" and exchange. Took over 4-months to resolve. Ended up not getting what I wanted, but was just tired of the drama.
Daniel Matthews was there to help us pick out a Tempur Pedic. He was there from start to finish. Definitely recommend shopping here.
Reasonable pricing, good sales staff, decent financing
Best customer service! Not pushy and Paula Andrew was amazing at helping us match everything and keeping in mind our needs and wants. Didnt follow us everywhere and let us browse but still there to help every step of the way. Super excited and happy with our choice of living room furniture and dining room set we picked out. So happy we get to custom match different pieces. I love how they have great deals and offer delivery and the warranty!! Also with matching tables and accessories. Amazing and definitely recommend them for anyone that needs anything for their home to finish and make it a home!!
Manager was great and emani was extremely helpful and gave us a great deal :)
Update for new purchaes 2024: Got help from Mike and had an equally wonderful experience to last tkme. . Everything was laid out clearly and we knew exactly what to expect. Great deal on the furniture we purchased and excellent, helpful costumer service.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.